2015 What is all this talk of regulatory optimization, and don't some of these things hurt clients? When will you know the final rules? • Page 16 To protect the company and to meet standards of safety and soundness, don't you have to earn a fair profit? Many banks say that the cost of all the new rules makes this hard to do. Page 14 Do you think you now have “fortress controls” in place? • Page 14 Have you completed your major de-risking initiatives? Page 11 Page 16 You say you have a "fortress balance sheet." What does that mean? Can you handle the extreme stress that seems to happen around the world from time to time? We must and will protect our company and those we serve Page 9 How do you compare your franchises with your peers? What makes you believe your businesses are strong? • II. I. Our franchises are strong - and getting stronger 5 In this letter, I will discuss the issues highlighted below – which describe many of our successes and opportunities, as well as our challenges and responses. The main sections are listed below, and, unlike prior years, we have organized much of this letter around some of the key questions we have received from shareholders and other interested parties. Many of the legal and regulatory issues that our company and the industry have faced since the Great Recession have been resolved or are receding, which will allow the strength and quality of our underlying business to more fully shine through. 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. • • How do you manage geopolitical and country risks? Page 17 IV. We are here to serve our clients Page 27 How are you doing retaining key people? • Page 26 With all the new rules, committees and centralization, how can you fight bureaucracy and complacency and keep morale high? Page 24 How are you doing in your diversity efforts? • Page 22 How are you ensuring you have the right conduct and culture? • III. We actively develop and support our employees Page 21 Why are you making such a big deal about protecting customers' data in your bank? • Page 19 JPMorgan Chase, its clients and the broader economy? Are you worried about liquidity in the marketplace? What does it mean for • Page 18 How do you manage your interest rate exposure? Are you worried about negative interest rates and the growing differences across countries? • These charts show actual returns of the stock, with dividends included, for heritage shareholders of Bank One and JPMorgan Chase & Co. vs. the Standard & Poor's 500 Index (S&P 500) and the Standard & Poor's Financials Index (S&P Financials Index). • (0.7)% 10.4% S&P Financials Index S&P 500 Bank One Stock total return analysis We continued to deliver for our shareholders in 2015. The table above shows the growth in tangible book value per share, which we believe is a conservative measure of value. You can see that our tangible book value per share has grown far more than that of the Standard & Poor's 500 Index (S&P 500) in both time periods. For Bank One shareholders since March 27, 2000, the stock has performed far better than most financial companies and the S&P 500. We are not proud of the fact that our stock performance has only equaled the S&P 500 since the JPMorgan Chase & Co. merger with Bank One on July 1, 2004 and essentially over the last five to 10 years. On a relative basis, though, JPMorgan Chase stock has far outperformed the S&P Financials Index and, in fact, has been one of the best performers of all banks during this difficult period. The details are shown on the table on the following page. 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. Tangible book value over time captures the company's use of capital, balance sheet and profitability. In this chart, we are looking at heritage Bank One shareholders and JPMorgan Chase & Co. shareholders. The chart shows the increase in tangible book value per share; it is an aftertax number assuming all dividends were retained vs. the Standard & Poor's 500 Index (S&P 500), which is a pre-tax number with dividends reinvested. 209.3% 6.3% (A) - (B) Performance since becoming CEO of Bank One (3/27/2000-12/31/2015)¹ Relative Results 127.6% 7.4% 13.7% 336.9% S&P 500 (B) (A) JPMorgan Chase & Co. 5.0% 107.9% 12.5% 481.4% (A) - (B) Relative Results 7.5% 373.5% Compounded annual gain Overall gain Performance since the Bank One and JPMorgan Chase & Co. merger 12.6% (1.6)% 1.4% 7.9% 8.4% 12.1% 0.7% 7.8% 7.4% 127.6% 7.6% 131.1% S&P Financials Index S&P 500 JPMorgan Chase & Co. 1.9% 35.3% 3.8% 81.3% 10.2% 364.1% Ten years Five years One year Compounded annual gain/(loss) December 31, 2015: Performance for the period ended Overall gain Compounded annual gain (7/1/2004-12/31/2015) 7.3% S&P 500 (B) Page 28 How do you intend to win in payments, particularly with so many strong competitors - many from Silicon Valley? 14% 15% 35% 40% 42% Commercial Bank Citi Citi Investment 16% 13% 12%³ 55%-60% 57% 59%¹ Corporate & Banking 20% 15% WFC 18% ~50% 12% Banking PNC FITB 2014 Best-in-class ROTCE represents implied net income minus preferred stock dividends (NIAC) for each comparable LOB peer weighted by JPM average tangible common equity: WFC, Citi Institutional Clients Group (Citi), Fifth Third Bank (FITB), Bank of America Global Wealth and Investment Manage- ment (BAC), T. Rowe Price (TROW). JPM ROTCE represents the sum of the implied combined NIAC of all peers and JPM Corporate segment divided by JPM average tangible equity. 4 Represents firmwide ROTCE for JPM. Goodwill is primarily related to the Bank One merger and prior acquisitions and is predominantly retained by Corporate. 3 CIB ROE excluding legal expense was 14%. 2 Best-in-class overhead ratio represents implied expenses of comparable peer segments weighted by JPMorgan Chase (JPM) revenue: Wells Fargo Community Banking (WFC), Citi Institutional Clients Group (Citi), PNC Corporate and Institutional Banking (PNC), UBS Wealth Management and Wealth Management Americas (UBS WM) and BlackRock (BLK). JPM overhead ratio represents the sum of the implied expenses of all peers and JPM Corporate segment divided by JPM revenue. Excludes legal expense. ~15%4 12% 13%4 55%+/- 56%¹ 58%¹ JPMorgan Chase BAC & TROW UBS WM & BLK Management 25%+ 24% 21% ≤70% 68% 73% Asset 54% WFC • Community Consumer & • Page 40 Does the United States really need large banks? • VI. A safe, strong banking industry is absolutely critical to a country's success - banks' roles have changed, but they will never be a utility Page 37 You seem to be doing more and more to support your communities - how and why? • V. We have always supported our communities Page 35 Why do you say that banks need to be steadfast and always there for their clients - doesn't that always put you in the middle of the storm? Why are you still in the mortgage business? Page 34 Investment Bank, when others seem to be cutting back? Why are you investing in sales and trading, as well as in your Page 33 How and why do you use big data? • Page 32 You always seem to be segmenting your businesses – how and why are you doing this? • Page 31 • Page 43 • Will banks ever regain a position of trust? How will this be done? Page 46 JPM target ROE Best-in-class peer ROTCE5 JPM 2015 ROE JPM target overhead ratios Best-in-class peer overhead ratios² ratios overhead JPM 2015 Returns Efficiency JPMorgan Chase is in Line with Best-in-Class Peers in Both Efficiency and Returns Because our business leaders do such a good job describing their businesses (and I strongly urge you to read their letters on pages 52-72 in this Annual Report), it is unnecessary for me to cover each in detail here, other than to answer the following critical questions. continue to grow and that our consistent strategy of building for the future and being there for our clients in good times and bad has put us in very good stead. Whatever the future brings, we will face it from a position of strength and stability. When I travel around the world, and we do business in over 100 countries, our clients who are big companies to small businesses, investors and individuals, as well as coun- tries and their sovereign institutions - are almost uniformly pleased with us. In fact, most cities, states and countries want more of JPMorgan Chase. They want us to bring more of our resources - our financial capa- bilities and technology, as well as our human capital and expertise - to their communities. While we do not know what the next few years may bring, we are confident that the needs of our clients around the world will I. OUR FRANCHISES ARE STRONG - AND GETTING STRONGER 7 Page 48 Are you worried about bad public policy? • VII. Good public policy is critically important Page 46 Are you and your regulators thinking more comprehensively and in a forward-looking way to play a role in helping to accelerate global growth? • 57% Bank One (A) How do you view innovation, technology and FinTech? And have banks been good innovators? Do you have economies of scale, and how are they benefiting your clients? Compounded annual gain clients communities & JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan's capabilities can be found at jpmorgan.com and about Chase's capabilities at chase.com. Information about JPMorgan Chase & Co. is available at jpmorganchase.com. 3 The ratios presented are calculated under the Basel III Advanced Fully Phased-In Approach, which are non-GAAP financial measures. For further discussion, see “Regulatory capital” on pages 151–155. 2 Non-GAAP financial measure. For further discussion, see “Explanation and Reconciliation of the Firm's Use Of Non-GAAP Financial Measures" on pages 80-82. 1 Results are presented in accordance with accounting principles generally accepted in the United States of America (U.S. GAAP), except where otherwise noted. Note: 2014 has been revised to reflect the adoption of new accounting guidance related to debt issuance costs and investments in affordable housing projects. For additional information, see Accounting and Reporting Developments and Note 1 on pages 170 and 183, respectively. 241,359 234,598 customers Headcount 247,573 Total stockholders' equity 2,572,274 1,363,427 1,279,715 Deposits 2,351,698 Total assets 757,336 $ 837,299 Loans 231,727 employees veterans nonprofits $6.00 $17.9 $19.0 $21.7 $24.4 $21.3 24% 22% 10% ($ in billions, except per share and ratio data) Earnings, Diluted Earnings per share and Return on Tangible Common Equity 2004-2015 Our company earned a record $24.4 billion in net income on revenue of $96.6 billion in 2015. In fact, we have delivered record results in the last five out of six years, and we hope to continue to deliver in the future. Our financial results reflected strong underlying performance across our businesses, and, importantly, we exceeded all our major financial commitments – balance sheet optimization, capital deployment, global systemically important bank (GSIB) surcharge reduction and expense cuts. Jamie Dimon, Chairman and Chief Executive Officer 2 I feel enormously blessed to work for this great company and with such talented employees. Our management team and employees have built an exceptional organization that is one of the most trusted and respected financial institutions in the world. It has been their dedication, fortitude and perseverance that made this possible. And it fills me with tremendous pride. Last year – in fact, the last decade – was an extraordinary time for our company. We managed through the financial crisis and its turbulent aftermath while never losing sight of the reason we are here: to serve our clients, our communities and countries across the globe and, of course, to earn a fair profit for our shareholders. All the while, we have been successfully executing our control and regulatory agenda and continuing to invest in technology, infrastructure and talent – critical to the future of the company. And each year, our company has been getting safer and stronger. We continue to see exciting opportunities to invest for the future and to do more for our clients and our communities – as well as continue to support the growth of economies around the world. - Dear Fellow Shareholders, JPMORGAN CHASE & Co. local governments hospitals schools business owners 12.7 (in millions, except per share, ratio data and headcount) 14.7 Total capital ratio³ $ Basic Net income per share: Per common share data 21,745 $ 24,442 $ Net income 3,139 3,827 Provision for credit losses 33,838 34,529 Pre-provision profit 61,274 59,014 Total noninterest expense 95,112 93,543 Total net revenue Overall gain Reported basis¹ 6.05 $17.4 5.33 6.00 11.4 13.3 Tier 1 capital ratio³ 10.2 11.6 Common equity Tier 1 (“CET1”) capital ratio³ 13 13 Return on tangible common equity² 10% 11% Return on common equity Selected ratios 44.60 48.13 Tangible book value² 56.98 60.46 Book value 1.58 1.72 Cash dividends declared 5.29 Diluted 15% Selected balance sheet data (period-end) 13% $44.60 $48.13 2004-2015 Tangible Book Value per Share 3 00h gs of Many China & Co GOOD Vimala's Curryblossom $38.68 0000 2015 GOO 1015 JP GoodWorks 015 Qallerg 2015 2015 TASEDENT ANNUAL REPORT 2015 100 $33.62 $30.12 $27.09 (7/1/2004-12/31/2015) and JPMorgan Chase & Co. merger Performance since the Bank One Overall gain Compounded annual gain (3/27/2000-12/31/2015)¹ Performance since becoming CEO of Bank One Bank One/JPMorgan Chase & Co. tangible book value per share performance vs. S&P 500 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 $16.45 $18.88 $21.96 $22.52 JPMORGAN CHASE & Co. JPMORGAN CHASE&CO. $40.72 NEW YORK $1.35 $4.5 $2.26 $5.6 $2.35 $8.5 $3.96 6% $4.00 $4.34 $4.48 $11.7 13% $5.29 $5.19 10% 11% 15% 15% $14.4 LONDON SINGAPORE TOKYO $15.4 15% $1.52 2004 $4.33 2006 10-03 12:03 18:03 19:03 05:03 2005 BE HONEST KEEP YOUR MORD HELP WHEN YOU CAN BE FAIR UPMORGAN & Financial Highlights As of or for the year ended December 31, While we did produce record profits last year, our returns on tangible common equity have been coming down, mostly due to higher capital requirements, higher control costs and low interest rates. Our return on tangible common equity was 13% last year, though we still believe that we will be able to achieve, over time, returns of approximately 15%. We still don't know the final capital rules, which could have additional negative effects, but we do believe that the capital requirements eventually will be offset by optimizing our use of capital and other precious resources, by realizing market share gains due to some competitors leaving certain businesses, and by implementing extensive cost efficiencies created by streamlining and digitizing our processes. I will discuss some of these efforts later on in this letter. Return on tangible common equity Diluted earnings per share DO YOUR WORK 2015 2014 2013 2012 2011 2010 2009 2008 2007 Net income 6,775 $ Asset management, administration and Period-end loans $ 5,148 22,730 6,599 21,200 $ 19,416 2014 origination volume Revenue $ 3,010 $ 2,942 $ 3,112 Lending- and deposit-related fees 2013 2014 2015 As of or for the year ended December 31, (in millions, except ratios) Selected metrics 2013 commissions Business metrics Business banking 2,097 Time and other 1,815 18,063 2015 6,744 7,174 7,541 Noninterest revenue 238,223 255,148 279,897 Savings 492 534 611 All other income 187,182 213,049 246,448 Checking 1,495 1,605 1,721 Card income Period-end deposits: 2,025 (in millions, except ratios) Headcount As of or for the year ended thousands) (e) Active online customers (in 46,000 51,000 51,000 20,290 18,056 17,777 ATMs 453,304 39,242 486,919 5,630 5,602 5,413 Branches 234,135 253,803 301,700 Number of: Equity(c) 21,349 530,938 36,396 33,742 127,094 Selected income statement data Consumer & Business Banking JPMorgan Chase & Co./2015 Annual Report 86 (e) Users of all internet browsers and mobile platforms (mobile smartphone, tablet and SMS) who have logged in within the past 90 days. (d) The allowance for loan losses for PCI loans of $2.7 billion, $3.3 billion and $4.2 billion at December 31, 2015, 2014, and 2013, respectively; these amounts were also excluded from the applicable ratios. (c) At December 31, 2015, 2014 and 2013, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $6.3 billion, $7.8 billion and $8.4 billion, respectively, that are 90 or more days past due; (2) student loans insured by U.S. government agencies under the Federal Family Education Loan Program ("FFELP") of $290 million, $367 million and $428 million respectively, that are 90 or more days past due; (3) real estate owned ("REO") insured by U.S. government agencies of $343 million, $462 million and $2.0 billion, respectively. These amounts have been excluded based upon the government guarantee. (b) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as all of the pools are performing. (a) Net charge-offs and the net charge-off rates excluded $208 million, $533 million, and $53 million of write-offs in the PCI portfolio for the years ended December 31, 2015, 2014 and 2013, respectively. These write-offs decreased the allowance for loan losses for PCI loans. For further information on PCI write-offs, see Allowance for Credit Losses on pages 130-132. (d) Included average credit card loans held-for-sale of $1.6 billion, $509 million and $95 million for the years ended December 31, 2015, 2014 and 2013, respectively. These amounts are excluded when calculating the net charge-off rate. (c) Equity is allocated to the sub-business segments with $5.0 billion and $3.0 billion of capital in 2015 and 2014, respectively, held at the CCB level related to legacy mortgage servicing matters. (b) Included period-end credit card loans held-for-sale of $76 million, $3.0 billion and $326 million at December 31, 2015, 2014 and 2013, respectively. These amounts were excluded when calculating delinquency rates and the allowance for loan losses to period-end loans. (a) Predominantly consists of prime mortgages originated with the intent to sell that are accounted for at fair value. 56.7 57.2 57.8 CCB households (in millions) 15,629 19,084 22,810 Active mobile customers (in thousands) 151,333 137,186 December 31, 26,022 3,539 10,442 707 391 703 $ 286 703 $ 270 Nonperforming assets $ Allowance for loan losses 1.79% 337 305 $ 1.51% 253 $ 1.16% $ Net charge-offs Net charge-off rate Credit data and quality statistics 37,174 $ 2.32% 2.21% 38,298 $ 41,457 $ Average assets $ 11,000 $ 11,000 Equity (period-end and average) $11,500 1.90% 2015 compared with 2014 Net revenue was $18.0 billion, down 1% compared with the prior year. Net interest income was $10.4 billion, down 6% due to deposit spread compression, largely offset by higher deposit balances. Noninterest revenue was $7.5 billion, up 5%, driven by higher debit card revenue, reflecting an increase in transaction volume, higher deposit-related fees as a result of an increase in customer accounts and a gain on the sale of a branch. Deposits 3,994 23,588 21,039 18,041 2,149 2,514 2,764 Sales specialists Personal bankers Chase Private Client locations % managed accounts Number of: 36% 39% 41% 11,852 $ 16,088 $ 16,006 218,551 213,459 188,840 Client investment assets $ Retail branch business metrics Net new investment assets Net revenue was $18.2 billion, up 5% compared with the prior year. Net interest income was $11.1 billion, up 4% compared with the prior year, driven by higher deposit balances, largely offset by deposit spread compression. Noninterest revenue was $7.2 billion, up 6%, driven by higher investment revenue, reflecting an increase in client investment assets, higher debit card revenue, reflecting an increase in transaction volume, and higher deposit-related fees as a result of an increase in customer accounts. Consumer & Business Banking net income was $3.4 billion, an increase of 17%, compared with the prior year, due to higher net revenue. 2014 compared with 2013 Noninterest expense was $11.9 billion, a decrease of 2% from the prior year, driven by lower headcount-related expense due to branch efficiencies, partially offset by higher legal expense. Consumer & Business Banking net income was $3.6 billion, an increase of 4% compared with the prior year. Net interest income Deposit margin 434,573 12,149 11,916 Noninterest expense Average deposits: 347 305 254 Provision for credit losses 18,844 20,152 21,894 Average loans 451,427 489,546 544,408 deposits 17,412 18,226 17,983 Total net revenue Total period-end 10,668 11,052 12,162 70 Checking 198,996 472,334 515,222 Total average deposits 26% 29,227 24,057 19,452 Time and other 4,903 $ 2,943 $ 3,443 31% 67 30% 66 Overhead ratio Return on common equity $ 3,581 Net income 229,341 249,281 269,057 Savings 5,772 5,813 Income before income tax expense 176,005 226,713 Core loans 2,437 $ 416,580 $ 390,884 $ 393,006 15,852 expense Income before income tax 11,686 16,156 27,842 25,609 24,909 Total noninterest expense 15,071 15,139 Noncompensation expense 15,239 10,538 Compensation expense Noninterest expense 335 3,520 3,059 Provision for credit losses 28,985 46,537 44,368 43,820 Total net revenue 9,770 Income tax expense 6,063 6,054 Selected metrics Management's discussion and analysis 85 JPMorgan Chase & Co./2015 Annual Report Note: In the discussion and the tables which follow, CCB presents certain financial measures which exclude the impact of PCI loans; these are non-GAAP financial measures. For additional information, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures. Noninterest expense was $25.6 billion, a decrease of 8% from the prior year, driven by lower Mortgage Banking expense. The provision for credit losses was $3.5 billion, compared with $335 million in the prior year. The current-year provision reflected a $1.3 billion reduction in the allowance for loan losses and total net charge-offs of $4.8 billion. The prior-year provision reflected a $5.5 billion reduction in the allowance for loan losses and total net charge-offs of $5.8 billion. Consumer & Community Banking net income was $9.2 billion, a decrease of 17% compared with the prior year, due to higher provision for credit losses and lower net revenue, partially offset by lower noninterest expense. Net revenue was $44.4 billion, a decrease of 5% compared with the prior year. Net interest income was $28.4 billion, down 2%, driven by spread compression and lower mortgage warehouse balances, largely offset by higher deposit balances in Consumer & Business Banking and higher loan balances in Credit Card. Noninterest revenue was $16.0 billion, a decrease of 9%, driven by lower mortgage fees and related income. 2014 compared with 2013 The provision for credit losses was $3.1 billion, a decrease of 13% from the prior year, reflecting lower net charge- offs, partially offset by a lower reduction in the allowance for loan losses. The current-year provision reflected a $1.0 billion reduction in the allowance for loan losses, compared with a $1.3 billion reduction in the prior year. Noninterest expense was $24.9 billion, a decrease of 3% from the prior year, driven by lower Mortgage Banking expense. Net revenue was $43.8 billion, a decrease of 1% compared with the prior year. Net interest income was $28.2 billion, down 1%, driven by spread compression, predominantly offset by higher deposit and loan balances, and improved credit quality including lower reversals of interest and fees due to lower net charge-offs in Credit Card. Noninterest revenue was $15.6 billion, down 2%, driven by lower mortgage fees and related income, predominantly offset by higher auto lease and card sales volume, and the impact of non-core portfolio exits in Card in the prior year. Consumer & Community Banking net income was $9.8 billion, an increase of 7% compared with the prior year, driven by lower noninterest expense and lower provision for credit losses, largely offset by lower net revenue. 2015 compared with 2014 18,360 7,299 $ 9,185 $ 11,061 60 23% 18% 58 18% 57 Overhead ratio Return on common equity Financial ratios $ 9,789 Net income 28,431 28,228 Net interest income 17,552 2013 2014 2015 Selected income statement data Consumer & Community Banking serves consumers and businesses through personal service at bank branches and through ATMs, online, mobile and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Mortgage Banking (including Mortgage Production, Mortgage Servicing and Real Estate Portfolios) and Card, Commerce Solutions & Auto ("Card"). Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Mortgage Banking includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card issues credit cards to consumers and small businesses, offers payment processing services to merchants, and provides auto loans and leases and student loan services. CONSUMER & COMMUNITY BANKING JPMorgan Chase & Co./2015 Annual Report 84 9% 10% 11% $ 24,442 $ 21,745 $ 17,886 225 3,827 $ 3,139 $ $ NM NM NM (6,756) 864 5,740 (28) (35) $ 3,039 $ 2,983 As of or for the year ended December 31, Year ended December 31, Revenue 15,937 15,592 Noninterest revenue 1,473 1,463 2,281 All other income 5,785 5,779 5,491 Card income 5,195 3,560 2,511 income Mortgage fees and related 2,116 2,096 2,172 commissions administration and Asset management, Lending- and deposit-related fees $ 3,137 (in millions, except ratios) (in millions, except headcount) Selected balance sheet 7,484 Trading assets - loans (a) $ 472,972 Total assets nonaccrual loans retained, 2.36 2.02 1.59 3.10 2.63 2.06 Allowance for loan losses to period-end loans retained Allowance for loan losses to period-end loans retained, excluding PCI loans (d) Allowance for loan losses to Selected balance sheet 46,000 464,412 246,751 273,494 502,520 51,000 51,000 Equity(c) 557,645 Deposits 341,881 Core loans $ 447,750 $ 456,468 8,040 1.73 excluding credit card (b)(d) 58 Total loans 3.49 2.88 1.94 end loans, excluding credit card and PCI loans(b) 209 392,797 917 389,967 2,062 414,518 Loans held-for-sale (d) Loans retained Nonaccrual loans to total period- Loans: 2.80 2.38 1.69 credit card end loans, excluding 15,603 Nonaccrual loans to total period- 57 57 Business metrics 1.40 Net charge-off rate, excluding PCI loans 6,401 5,313 Nonaccrual loans (b)(c) $ 452,929 $ 502,652 $ 455,634 5,953 Trading assets - loans (a) $ 4,773 $ 5,826 4,084 $ Net charge-offs (a) Credit data and quality statistics 2013 2014 2015 (in millions, except ratios and where otherwise noted) 2013 2014 2015 December 31, As of or for the year ended Selected metrics Total assets data (period-end) 7,455 1.10 8,423 Nonperforming assets (b)(c) 940 394,291 399,704 445,858 Total loans 3,416 542 Loans held-for-sale (b) 1.48% 1.22% 0.99% Net charge-off rate (a) 393,351 396,288 445,316 Loans retained 12,201 10,404 9,165 Allowance for loan losses (a) Loans: 8,109 6,872 5,635 6,832 Client advisors 159,809 3,090 Total average loans owned 4,158 3,325 2,742 Allowance for PCI loans (a) 19,236 16,794 14,711 Option ARMS $ 2,588 43,746 $ 2,188 3.55 2.61 1.57 30+ day delinquency rate, excluding PCI loans (b)(c) Allowance for loan losses, excluding PCI loans 4,416 3,921 3,442 Subprime mortgage 12,909 11,257 $ 1,588 50,002 56,511 Allowance for loan losses Other Subprime mortgage 157,107 ARMS period-end loans retained, Prime mortgage, including option 3.68% 3.01% 1.94% Allowance for loan losses to period-end loans retained Allowance for loan losses to 76,790 67,994 58,734 Home equity Period-end loans owned 7,438 6,175 4,971 Nonperforming assets (d)(e) Total Mortgage Banking 6,746 5,513 4,330 9,548 Prime mortgage 19,950 18,030 Subprime mortgage 0.06 0.03 0.04 option ARMS 12,038 10,220 8,893 Prime mortgage Prime mortgage, including 18,927 17,095 14,989 Home equity 1.17 0.65 0.45 Home equity Period-end loans owned reported (a) Net charge-off/(recovery) rate - PCI loans 0.85 3,263 6,995 398 3,673 Subprime mortgage 16,045 Home equity 0.59 0.27 0.14 (recovery) rate - reported Average loans owned Total net charge-off/ 53,055 46,696 40,998 Total period-end loans owned 1.70 1.76 1.61 Other 17,915 15,708 13,853 Option ARMS 0.74 (0.27) (0.68) 4,175 106,342 8,756 477 95,166 11,279 excluding PCI loans (period-end) MSR carrying value 837.3 784.6 715.4 (average) loans serviced Third-party mortgage 815.5 751.5 674.0 end) loans serviced (period- Third-party mortgage (period-end) Total loans serviced 165.5 78.0 106.4 origination volume (a) Total mortgage 77.0 88.5 48.5 Ratio of MSR carrying 70.3 value (period-end) to loans serviced (period- end) JPMorgan Chase & Co./2015 Annual Report 90 The Federal Reserve Consent Order and certain other mortgage-related settlements are the subject of ongoing reporting to various regulators and independent overseers. The Firm's compliance with certain of these settlements is detailed in periodic reports published by the independent overseers. The Firm is committed to fulfilling all of these commitments with appropriate due diligence and oversight. On June 11, 2015, the Firm signed the Second Amended Mortgage Banking Consent Order (the "Amended OCC Consent Order") with the Office of the Comptroller of the Currency ("OCC"), which focused on ten remaining open items from the original mortgage-servicing Consent Order entered into with the OCC in April 2011 and imposed certain business restrictions on the Firm's mortgage banking activities. The Firm completed its work on those items, and on January 4, 2016, the OCC terminated the Amended OCC Consent Order and lifted the mortgage business restrictions. The Firm remains under the mortgage-servicing Consent Order entered into with the Board of Governors of the Federal Reserve System ("Federal Reserve") on April 13, 2011, as amended on February 28, 2013 (the "Federal Reserve Consent Order"). The Audit Committee of the Board of Directors will provide governance and oversight of the Federal Reserve Consent Order in 2016. The financial crisis resulted in unprecedented levels of delinquencies and defaults of 1-4 family residential real estate loans. Such loans required varying degrees of loss mitigation activities. Foreclosure is usually a last resort, and accordingly, the Firm has made, and continues to make, significant efforts to help borrowers remain in their homes. The Firm entered into various Consent Orders and settlements with federal and state governmental agencies and private parties related to mortgage servicing, origination, and residential mortgage-backed securities activities. The requirements of these Consent Orders and settlements vary, but in the aggregate, include cash compensatory payments (in addition to fines) and/or "borrower relief," which may include principal reduction, refinancing, short sale assistance, and other specified types of borrower relief. Other obligations required under certain Consent Orders and settlements, as well as under new regulatory requirements, include enhanced mortgage servicing and foreclosure standards and processes. Mortgage servicing-related matters (b) Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of loan servicing- related revenue to third-party mortgage loans serviced (average). (a) Firmwide mortgage origination volume was $115.2 billion, $83.3 billion and $176.4. billion for the years ended December 31, 2015, 2014 and 2013, respectively. 0.40 2.95x 0.36 2.72x 0.35 2.80x 9.6 7.4 6.6 MSR revenue multiple (b) serviced (average) mortgage loans revenue to third-party servicing-related Ratio of annualized loan 1.18% 0.98% 0.98% third-party mortgage 0.37 Correspondent 29.5 Total average loans owned 588 511 93,742 12,103 99,542 10,178 7,876 436 Other Subprime mortgage 131,982 Prime mortgage, including option ARMS 82,319 72,440 63,261 Home equity Average loans owned 183,786 183,569 223,234 Total period-end loans owned 551 1.99 1.60 0.87 203,555 $ 182,671 (a) Predominantly consists of prime mortgages originated with the intent to sell that are accounted for at fair value. $ 36.1 $ Retail volume by channel 1,017.2 948.8 910.1 2013 2014 2015 Mortgage origination (in billions, except ratios) As of or for the year ended December 31, Business metrics Management's discussion and analysis 89 JPMorgan Chase & Co./2015 Annual Report (e) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as all of the pools are performing. (d) At December 31, 2015, 2014 and 2013, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $6.3 billion, $7.8 billion and $8.4 billion, respectively, that are 90 or more days past due and (2) REO insured by U.S. government agencies of $343 million, $462 million and $2.0 billion, respectively. These amounts have been excluded based upon the government guarantee. (c) The 30+ day delinquency rate for PCI loans was 11.21%, 13.33% and 15.31% at December 31, 2015, 2014 and 2013, respectively. (b) At December 31, 2015, 2014 and 2013, excluded mortgage loans insured by U.S. government agencies of $8.4 billion $9.7 billion and $9.6 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. For further discussion, see Note 14 which summarizes loan delinquency information. (a) Net charge-offs and the net charge-off rates excluded $208 million, $533 million and $53 million of write-offs in the PCI portfolio for the years ended December 31, 2015, 2014 and 2013, respectively. These write-offs decreased the allowance for loan losses for PCI loans. For further information on PCI write-offs, see Allowance for Credit Losses on pages 130-132. 188,752 2,931 0.18 (recovery) rate, excluding Supplemental information The provision for credit losses was a benefit of $217 million, compared to a benefit of $2.7 billion in the prior year, reflecting a smaller reduction in the allowance for loan losses, partially offset by lower net charge-offs. The current- year provision reflected a $400 million reduction in the non credit-impaired allowance for loan losses and $300 million reduction in the purchased credit-impaired allowance for loan losses; the prior-year provision included a $2.3 billion reduction in the non credit-impaired allowance for loan losses and a $1.5 billion reduction in the purchased credit-impaired allowance for loan losses. These reductions were due to continued improvement in home prices and delinquencies. Noninterest expense was $5.3 billion, a decrease of 30%, from the prior year, reflecting lower headcount-related expense, the absence of non-mortgage-backed securities ("MBS") related legal expense, lower expense on foreclosure- related matters, and lower FDIC-related expense. Net revenue was $7.8 billion, a decrease of 24%, compared with the prior year. Net interest income was $4.2 billion, a decrease of 11%, driven by spread compression and lower loan balances due to portfolio runoff and lower warehouse balances. Noninterest revenue was $3.6 billion, a decrease of 34%, driven by lower net production revenue, largely reflecting lower volumes, lower servicing revenue, largely as a result of lower average third-party loans serviced, and lower revenue from an exited non-core product, largely offset by higher MSR risk management income and lower MSR asset amortization expense as a result of lower MSR asset value. See Note 17 for further information regarding changes in value of the MSR asset and related hedges, and mortgage fees and related income. Mortgage Banking net income was $1.7 billion, a decrease of 48%, from the prior year, driven by a lower benefit from the provision for credit losses and lower net revenue, partially offset by lower noninterest expense. 2014 compared with 2013 Noninterest expense was $4.6 billion, a decrease of 13% from the prior year, reflecting lower headcount-related expense and lower professional fees. The provision for credit losses was a benefit of $690 million, compared to a benefit of $217 million in the prior year, reflecting a larger reduction in the allowance for loan losses and lower net charge-offs. The current-year provision reflected a $600 million reduction in the non credit-impaired allowance for loan losses and a $375 million reduction in the purchased credit-impaired allowance for loan losses; the prior-year provision included a $400 million reduction in the non credit-impaired allowance for loan losses and a $300 million reduction in the purchased credit-impaired allowance for loan losses. These reductions were due to continued improvement in home prices and delinquencies in both periods, as well as increased granularity in the impairment estimates in the current year. Net revenue was $6.8 billion, a decrease of 13% compared with the prior year. Net interest income was $4.4 billion, an increase of 3% from the prior year, due to higher loan balances resulting from originations of high-quality loans that have been retained, partially offset by spread compression. Noninterest revenue was $2.4 billion, a decrease of 32% from the prior year. This decrease was driven by lower servicing revenue, largely as a result of lower average third- party loans serviced and lower net production revenue, reflecting a lower repurchase benefit. Mortgage Banking net income was $1.8 billion, an increase of 7% from the prior year, driven by lower noninterest expense and a higher benefit from the provision for credit losses, predominantly offset by lower net revenue. 2015 compared with 2014 For the year ended December 31, (a) For further information on mortgage fees and related income, see Note 17. $ 18,000 $ 16,000 Equity (period-end and average) 74 68 16% 9% 10% 68 Overhead ratio Return on common equity $ 19,500 (in millions) Net interest income: 2015 1,373 1,075 2,966 2,267 2,041 Mortgage Servicing 3,083 1,491 $ 1,644 $ Mortgage Production Noninterest expense: Real Estate Portfolios Total net interest income 887 736 $ 3,493 3,871 4,371 $ 4,229 $ 4,758 $ 3,796 $ 575 $ Mortgage Production and Mortgage Servicing 2013 2014 5,315 $ 3,211 $ 1,668 $ 1,778 Net income 2013 2014 2015 (in millions, except ratios) December 31, $ 5,195 283 5,478 All other income As of or for the year ended Selected Financial statement data Mortgage Banking Management's discussion and analysis 87 JPMorgan Chase & Co./2015 Annual Report (a) Includes checking accounts and Chase Liquid cards. 29,437 30,481 31,342 Accounts (in thousands) (a) 215,888 325,653 441,369 Chase Private Clients 3,044 Revenue 1,553 Mortgage fees and related income (a) (65) 2,759 2,900 expense Income before income tax (2,681) 7,602 5,284 4,607 Noninterest expense (217) (690) Provision for credit losses 10,236 7,826 6,817 Total net revenue 4,758 4,229 4,371 Net interest income 3,597 2,446 Noninterest revenue $ 3,560 37 $ 2,511 $ 4,607 $ 5,284 $ 7,602 Real Estate Portfolios 62,369 54,410 47,216 Home equity 1.55% 0.87% 0.60% Home equity Average loans owned excluding PCI loans 130,731 136,873 182,236 Total period-end loans owned Net charge-off/(recovery) rate, 551 477 398 Other 1,119 483 285 (recoveries), excluding PCI loans Prime mortgage, including 7,104 Prime mortgage, including option ARMS 0.04 132,241 132,669 (10) Total average loans owned Total net charge-off/ 588 1.70 1.76 1.61 Other 7,687 1.17 (0.43) (1.22) Subprime mortgage 61,597 71,491 6,257 511 4,434 436 Other Subprime mortgage 107,723 0.09 0.04 option ARMS PCI loans 5,083 Subprime mortgage Home equity Net charge-offs/(recoveries), excluding PCI loans (a) 2013 2014 2015 (in millions, except ratios) As of or for the year ended December 31, Credit data and quality statistics 15,603 8,040 7,484 $ 5,953 $ 8,423 $ 6,832 2013 2014 2015 Trading assets-loans (average) (a) Trading assets loans (period-end) (a) (in millions) As of or for the year ended December 31, Selected balance sheet data JPMorgan Chase & Co./2015 Annual Report 88 Total noninterest expense $ 3,732 283 Loans, excluding PCI loans Total net charge-offs/ 65,213 80,414 134,361 adjustable rate mortgages ("ARMS") 10 9 7 90 (27) (53) 53 28 48 Other Prime mortgage, including option Subprime mortgage 57,863 50,899 43,745 Home equity Prime mortgage, including option ARMS Period-end loans owned $ 473 $ 966 Total data (average) 23 Total net revenue (in millions) 2015 Consumer & Community Banking $ 43,820 $ Corporate & Investment Bank 33,542 2014 2013 44,368 $ 46,537 34,595 34,712 2015 Pre-provision profit/(loss) 2014 2015 2014 2013 21,361 $ 24,909 $ 25,609 $ 27,842 23,273 21,744 $ 18,911 $ 18,759 $ 18,695 12,181 11,322 12,968 2013 Commercial Banking Total noninterest expense The following tables summarize the business segment results for the periods indicated. Chase Wealth Management • Business Banking Description of business segment reporting methodology Results of the business segments are intended to reflect each segment as if it were essentially a stand-alone business. The management reporting process that derives business segment results allocates income and expense using market-based methodologies. The Firm periodically assesses the assumptions, methodologies and reporting classifications used for segment reporting, and further refinements may be implemented in future periods. Revenue sharing When business segments join efforts to sell products and services to the Firm's clients, the participating business segments agree to share revenue from those transactions. The segment results reflect these revenue-sharing agreements. Funds transfer pricing Funds transfer pricing is used to allocate interest income and expense to each business and transfer the primary interest rate risk exposures to the Treasury group within Corporate. The allocation process is unique to each business segment and considers the interest rate risk, liquidity risk and regulatory requirements of that segment as if it were operating independently, and as compared with its stand- alone peers. This process is overseen by senior management and reviewed by the Firm's Asset-Liability Committee ("ALCO"). Year ended December 31, Preferred stock dividend allocation Business segment capital allocation changes Expense allocation Where business segments use services provided by corporate support units, or another business segment, the costs of those services are allocated to the respective business segments. The expense is generally allocated based on actual cost and use of services provided. In contrast, certain other costs related to corporate support JPMorgan Chase & Co./2015 Annual Report 83 Management's discussion and analysis units, or to certain technology and operations, are not allocated to the business segments and are retained in Corporate. Expense retained in Corporate generally includes parent company costs that would not be incurred if the Segment Results - Managed Basis segments were stand-alone businesses; adjustments to align corporate support units; and other items not aligned with a particular business segment. As part of its funds transfer pricing process, the Firm allocates substantially all of the cost of its outstanding preferred stock to its reportable business segments, while retaining the balance of the cost in Corporate. This cost is included as a reduction to net income applicable to common equity in order to be consistent with the presentation of firmwide results. Asset Management Corporate Total Year ended December 31, Provision for credit losses Net income/(loss) Return on equity (in millions, except ratios) 2015 2014 2013 2015 $ 37,619 $ 36,611 $ 29,257 Consumer & Community Banking 3,059 $ 3,520 $ 335 $ 9,789 $ 2014 9,185 $ 11,061 2013 2015 2014 2013 18% $ $ 59,014 $ 61,274 $ 70,467 99,724 $ 96,633 $ 97,885 $ 6,885 12,119 267 6,882 7,092 2,881 2,695 2,610 4,004 4,187 4,482 12,028 11,405 8,886 12 (22) 977 8,538 1,159 10,255 8,016 3,233 3,490 3,389 (710) (1,147) (10,277) Banking/ 18% • Consumer Business 504,218 2015 compared with 2014 Net interest income excluding CIB's markets-based activities increased by $740 million in 2015 to $39.8 billion, and average interest-earning assets increased by $56.2 billion to $1.6 trillion. The increase in net interest income in 2015 predominantly reflected higher average loan balances and lower interest expense on deposits. The increase was partially offset by lower loan yields and lower investment securities net interest income. The increase in average interest-earning assets largely reflected the impact of higher average deposits with banks. These changes in net interest income and interest-earning assets resulted in the net interest yield decreasing by 4 basis points to 2.50% for 2015. 2014 compared with 2013 Net interest income excluding CIB's markets-based activities increased by $543 million in 2014 to $39.1 billion, and average interest-earning assets increased by $72.8 billion to $1.5 trillion. The increase in net interest income in 2014 predominantly reflected higher yields on investment securities, the impact of lower interest expense, and higher average loan balances. The increase was partially offset by lower yields on loans due to the run-off of higher-yielding loans and new originations of lower-yielding loans. The increase in average interest-earning assets largely reflected the impact of higher average balance of deposits with banks. These changes in net interest income and interest- earning assets resulted in the net interest yield decreasing by 9 basis points to 2.54% for 2014. earning assets excluding markets $1,595,017 $1,538,832 $1,466,013 510,261 Net interest yield on 2.14% 2.18% 2.23% Net interest yield on average markets-based interest-earning assets Net interest yield on average interest-earning assets excluding average interest-earning assets - managed basis markets 493,225 $2,049,093 Corporate Year ended December 31, (in millions, except rates) Net interest income - managed basis(a)(b) Less: Markets-based net interest income Net interest income excluding markets(a) Average interest-earning assets Less: Average markets- based interest-earning assets $1,970,231 Average interest- 2015 2014 2013 44,620 $ 44,619 $ 44,016 4,813 5,552 5,492 $ 39,807 $ 39,067 $ 38,524 $2,088,242 $ 0.97 1.09 1.09 Wholesale Businesses Corporate & Investment Bank Banking • Investment Banking • Treasury Services Lending Markets & Investor Services • Fixed Income Markets • Equity Markets • Securities Services Credit Adjustments - Commerce Solutions & Other • Middle Market Banking • Corporate Client Banking • Commercial Term Lending • Real Estate Banking Asset Management ⚫ Global Investment Management • Global Wealth Management Consumer & Commercial Banking • Auto & Student - • Real Estate Portfolios 2.50% 2.54% 2.63% (a) Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. (b) For a reconciliation of net interest income on a reported and managed basis, see reconciliation from the Firm's reported U.S. GAAP results to managed basis on page 80. 82 2 JPMorgan Chase & Co./2015 Annual Report BUSINESS SEGMENT RESULTS The Firm is managed on a line of business basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset Management. In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by management. Results of these lines of business are presented on a managed basis. For a definition of managed basis, see Explanation and Reconciliation of the Firm's use of Non-GAAP Financial Measures, on pages 80-82. JPMorgan Chase Consumer Businesses Consumer & Community Banking Mortgage Banking Card, Commerce Solutions & Auto • Card Services Credit Card • Mortgage Production Mortgage Servicing Banking 23% On at least an annual basis, the Firm assesses the level of capital required for each line of business as well as the assumptions and methodologies used to allocate capital to its lines of business and updates the equity allocations to its lines of business as refinements are implemented. Each business segment is allocated capital by taking into consideration stand-alone peer comparisons, regulatory capital requirements (as estimated under Basel III Advanced Fully Phased-In rules) and economic risk. The amount of capital assigned to each business is referred to as equity. For further information about line of business capital, see Line of business equity on page 156. 2,648 Add: Deferred tax liabilities (a) Tangible common equity Return on tangible common equity Tangible book value per share Period-end Average Less: Certain identifiable intangible assets Year ended December 31, Dec 31, 2014 2015 2014 2013 $ 47,325 Dec 31, 2015 23 Less: Goodwill (in millions, except per share and ratio data) Common stockholders' equity at period-end / Common shares at period-end Overhead ratio Total noninterest expense / Total net revenue Return on assets ("ROA") Reported net income / Total average assets Return on common equity (“ROE") Common stockholders' equity Return on tangible common equity ("ROTCE") Tangible book value per share ("TBVPS") Tangible common equity at period-end / Common shares at period-end * Represents net income applicable to common equity Tangible common equity ("TCE"), ROTCE and TBVPS are each non-GAAP financial measures. TCE represents the Firm's common stockholders' equity (i.e., total stockholders' equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRs), net of related deferred tax liabilities. ROTCE measures the Firm's earnings as a percentage of average TCE. TBVPS represents the Firm's TCE at period-end divided by common shares at period-end. TCE, ROTCE, and TBVPS are meaningful to the Firm, as well as investors and analysts, in assessing the Firm's use of equity. Additionally, certain credit and capital metrics and ratios disclosed by the Firm are non-GAAP measures. For additional information on these non-GAAP measures, see Credit Risk Management on pages 112-132, and Capital Management on pages 149-158. Tangible common equity Net income* / Average tangible common equity Book value per share ("BVPS") 221,505 $ 211,664 47,647 $ 207,400 ΝΑ 44.60 13% 13% 11% NA ΝΑ ΝΑ 48.13 $ N/A JPMorgan Chase & Co./2015 Annual Report 81 Management's discussion and analysis Net interest income excluding markets-based activities (formerly core net interest income) In addition to reviewing net interest income on a managed basis, management also reviews net interest income excluding CIB's markets-based activities to assess the performance of the Firm's lending, investing (including asset-liability management) and deposit-raising activities. The data presented below are non-GAAP financial measures due to the exclusion of CIB's markets-based net interest income and related assets. Management believes this exclusion provides investors and analysts with another measure by which to analyze the non-markets-related business trends of the Firm and provides a comparable measure to other financial institutions that are primarily focused on lending, investing and deposit-raising activities. Net interest income excluding CIB markets-based activities data (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. $ 215,690 $ $ 160,943 $ 196,409 47,445 48,029 48,102 1,015 1,192 $ 149,242 1,092 1,950 $ 3,148 2,853 176,313 $ 165,678 2,964 $ 170,117 2,950 2,885 1,378 Calculation of certain U.S. GAAP and non-GAAP financial measures Certain U.S. GAAP and non-GAAP financial measures are calculated as follows: Net income* / Average common stockholders' equity 85 8,090 6,908 8,850 12 10 15 Commercial Banking 442 (189) 2,083 2,191 2,635 2,153 15 18 19 Asset Management 4 4 (232) 65 (161) Corporate & Investment Bank 332 1,935 21 1,643 1.67 Compensation expense 1.44 1.43 Credit Card (b) 30+ day delinquency rate: 12.63 12.03 12.33 9.16 Share Rankings 1,238 1,203 1,115 Noncompensation expense 1,492 9.41 Total allowance for loan losses Auto Noninterest expense was $2.9 billion, an increase of 7% compared with the prior year, reflecting investment in controls. Net revenue was $6.9 billion, flat compared with the prior year. Net interest income was $4.5 billion, flat compared with the prior year, with interest income from higher loan balances offset by spread compression. Noninterest revenue was $2.4 billion, flat compared with the prior year, with higher investment banking revenue offset by lower lending- related fees. Net income was $2.2 billion, a decrease of 17% compared with the prior year, driven by a higher provision for credit losses and higher noninterest expense. 2015 compared with 2014 (b) Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities that provide loans to qualified businesses in low- income communities, as well as tax-exempt income from municipal bond activities of $493 million, $462 million and $407 million for the years ended December 31, 2015, 2014 and 2013, respectively. (a) Includes revenue from investment banking products and commercial card transactions. $ 2,191 $ 2,635 $ 2,648 Net income 4,397 1,749 1,741 1,371 Income tax expense 4,376 3,562 Income before income tax expense 2,610 2,695 2,881 Total noninterest expense 1,495 1.35 0.72 1.15 Allowance for loan losses: Credit Card $ 3,434 Auto & Student 698 $ 3,439 $ 749 3,795 Noninterest expense 85 (189) 442 Provision for credit losses 7,092 6,882 6,885 Total net revenue(b) 4,794 280 The provision for credit losses was $442 million, reflecting an increase in the allowance for credit losses for Oil & Gas exposure and other select downgrades. The prior year was a benefit of $189 million. $ 411 Student(c) 1.81 2.35 2.56 Total 30+ day delinquency rate 1.42 1.42 1.23 1.58 Credit Card (b) 953 0.70 0.80 Nonperforming assets (d) $ 394 $ 90+ day delinquency rate - 2014 compared with 2013 Net income was $2.6 billion, flat compared with the prior year, reflecting lower net revenue and higher noninterest expense, predominantly offset by a lower provision for credit losses. Net revenue was $6.9 billion, a decrease of 3% compared with the prior year. Net interest income was $4.5 billion, a decrease of 5%, reflecting spread compression, the absence of proceeds received in the prior year from a lending-related workout, and lower purchase discounts recognized on loan repayments, partially offset by higher loan balances. Noninterest revenue was $2.3 billion, up 2%, reflecting higher investment banking revenue, largely offset by business simplification and lower lending fees. Noninterest expense was $2.7 billion, an increase of 3% from the prior year, largely reflecting investments in controls. 67 63 30 30 31 $ 6,376 $ 6,122 $ 5,922 3,631 3,728 3,693 1,461 1,547 2,147 Total Banking(a) 11,468 11,397 11,762 Fixed Income Markets(a) 64 12,592 15% 12% (c) Excluded student loans insured by U.S. government agencies under the FFELP of $526 million, $654 million and $737 million at December 31, 2015, 2014 and 2013, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. (d) Nonperforming assets excluded student loans insured by U.S. government agencies under the FFELP of $290 million, $367 million and $428 million at December 31, 2015, 2014 and 2013, respectively, that are 90 or more days past due. These amounts have been excluded from nonaccrual loans based upon the government guarantee. JPMorgan Chase & Co./2015 Annual Report 93 Management's discussion and analysis CORPORATE & INVESTMENT BANK The Corporate & Investment Bank, which consists of Banking and Markets & Investor Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Investor Services is a global market-maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Investor Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. Selected income statement data Year ended December 31, (in millions) Revenue 2015 2014 2013 Selected income statement data Year ended December 31, (in millions, except ratios) Financial ratios Return on common equity Overhead ratio Compensation expense as percentage of total net revenue Revenue by business Investment banking (a) Treasury Services (b) Lending(b) 2015 2014 2013 10% (b) Period-end credit card loans included loans held-for-sale of $76 million, $3.0 billion and $326 million at December 31, 2015, 2014 and 2013, respectively. These amounts were excluded when calculating delinquency rates and the allowance for loan losses to period-end loans. 14,075 Equity Markets(a) 9,905 8,947 9,289 Lending- and deposit-related fees 1,573 1,742 1,884 Asset management, administration and commissions 4,467 4,687 4,713 All other income 1,012 1,474 1,519 Noninterest revenue 23,693 23,420 Principal transactions (a) 15,976 $ 6,736 $ 6,570 $ 6,331 (c) Consists primarily of credit valuation adjustments ("CVA") managed by the credit portfolio group, and FVA and DVA on OTC derivatives and structured notes. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets. 5,694 5,044 4,994 Securities Services 3,777 4,351 4,100 Credit Adjustments & Other(c) 11 (272) (2,120) Total Markets & Investor Service(a) Total net revenue 22,074 $33,542 23,198 22,950 $34,595 $34,712 (a) Effective in 2015, Investment banking revenue (formerly Investment banking fees) incorporates all revenue associated with investment banking activities, and is reported net of investment banking revenue shared with other lines of business; previously such shared revenue had been reported in Fixed Income Markets and Equity Markets. Prior period amounts have been revised to conform with the current period presentation. (b) Effective in 2015, Trade Finance revenue was transferred from Treasury Services to Lending. Prior period amounts have been revised to conform with the current period presentation. Investment banking fees 9.41 (a) Average credit card loans included loans held-for-sale of $1.6 billion, $509 million and $95 million for the years ended December 31, 2015, 2014 and 2013, respectively. These amounts are excluded when calculating the net charge-off rate. 2.18 2,649 730 684 575 145 159 138 Total Commercial Banking net revenue $6,885 $6,882 $ 7,092 Investment banking revenue, gross $2,179 $1,986 $1,676 Revenue by client segment Middle Market Banking (b) $2,742 $2,791 2,681 $ 3,015 $3,358 $3,730 Treasury services (a) Investment banking Other(a) JPMorgan Chase & Co./2015 Annual Report 99 Management's discussion and analysis CB product revenue consists of the following: Lending includes a variety of financing alternatives, which are primarily provided on a secured basis; collateral includes receivables, inventory, equipment, real estate or other assets. Products include term loans, revolving lines of credit, bridge financing, asset-based structures, leases, and standby letters of credit. Treasury services includes revenue from a broad range of products and services that enable CB clients to manage payments and receipts, as well as invest and manage funds. Investment banking includes revenue from a range of products providing CB clients with sophisticated capital- raising alternatives, as well as balance sheet and risk management tools through advisory, equity underwriting, and loan syndications. Revenue from Fixed Income and Equity Markets products used by CB clients is also included. Investment banking revenue, gross, represents total revenue related to investment banking products sold to CB clients. Other product revenue primarily includes tax-equivalent adjustments generated from Community Development Banking activities and certain income derived from principal transactions. CB is divided into four primary client segments: Middle Market Banking, Corporate Client Banking, Commercial Term Lending, and Real Estate Banking. Middle Market Banking covers corporate, municipal and nonprofit clients, with annual revenue generally ranging between $20 million and $500 million. Corporate Client Banking covers clients with annual revenue generally ranging between $500 million and $2 billion and focuses on clients that have broader investment banking needs. Commercial Term Lending primarily provides term financing to real estate investors/owners for multifamily properties as well as office, retail and industrial properties. Real Estate Banking provides full-service banking to investors and developers of institutional-grade real estate investment properties. Other primarily includes lending and investment-related activities within the Community Development Banking business. Selected metrics Year ended December 31, (in millions, except ratios) Revenue by product Lending (a) 2015 2014 2013 $3,429 2,581 2.49 Corporate Client Banking (b) Commercial Term Lending 1,982 100 JPMorgan Chase & Co./2015 Annual Report $ 4,132 $ 4,188 $ 4,748 Allowance for loan losses to period-end loans: Credit Card (b) 2.61% Auto & Student 1.02 2.69% 1.17 2.98% 1.51 Total allowance for loan losses to period-end loans 2.07 (b) Effective in 2015, mortgage warehouse lending clients were transferred from Middle Market Banking to Corporate Client Banking. Prior period revenue, period-end loans, and average loans by client segment were revised to conform with the current period presentation. 2,012 (a) Effective in 2015, Commercial Card and Chase Commerce Solutions product revenue was transferred from Lending and Other, respectively, to Treasury Services. Prior period amounts were revised to conform with the current period presentation. 39 1,911 1,275 1,252 1,239 Real Estate Banking Other 494 495 561 362 362 366 $6,885 $6,882 $ 7,092 Total Commercial Banking net revenue Financial ratios Return on common equity Overhead ratio 18% 19% 37 3.22% Sales volume - Dollar amount of cardmember purchases, net of returns. 2.92% 2013 2014 2015 Year ended December 31, (in millions, except ratios) ended December 31, As of or for the year Card Services supplemental information Selected metrics JPMorgan Chase & Co./2015 Annual Report 22 92 26.1 27.5 32.4 (in millions, except ratios) volume (in billions) Auto 35.6 38.1 42.0 billions) Total transactions (in $ 750.1 $ 847.9 949.3 $ volume (in billions) Merchant processing Commerce Solutions 55% Loan and lease origination 56% 2015 2013 3,079 3,122 Provision for credit losses 158 181 375 210 Student 214 Auto 3,879 $ 3,429 $ $ 3,122 2014 Credit Card 15,055 15,518 Total net revenue Net charge-offs: 11,638 11,462 11,845 Net interest income $ 3,977 $ 3,593 $ 3,673 Noninterest revenue Credit data and quality statistics Revenue 15,615 2,179 67% % of accounts acquired 125,113 52,961 9,987 125,881 56,487 8,763 Student Auto Credit Card Loans: $ 198,265 $ 202,609 $ 206,765 Total assets data (average) Selected balance sheet 6,690 9,182 123,613 Auto operating lease assets $ 194,935 $ 199,894 Total loans $ 127,791 52,757 10,541 $ 131,048 54,536 9,351 $ 131,463 60,255 8,176 Student Auto Credit Card Loans: data (period-end) Auto origination volume - Dollar amount of auto loans and leases originated. Accounts with sales activity - represents the number of cardmember accounts with a sales transaction within the past month. Open accounts - Cardmember accounts with charging privileges. $ 191,089 online 50,748 Total loans 32.3 34.0 33.8 activity Accounts with sales 65.3 64.6 59.3 Open accounts 7.3 8.8 8.7 New accounts opened 419.5 11,049 $ 495.9 $ Sales volume (in billions) Commercial Card Credit Card, excluding Business metrics 5,102 6,106 7,807 assets Auto operating lease $ 185,410 $ 188,061 $ 191,131 $ 465.6 2.87% 333 6,065 Total net charge-offs Total transactions - Number of transactions and authorizations processed for merchants. Share Rankings Year ended December 31, Market Share Rankings Market Share Rankings Market 2013 Share Rankings Based on fees(a) Based on volume(f) Debt, equity and Debt, equity and $ 3,546 equity-related Global 7.7% #1 7.6% #1 8.3% 23,736 Card, Commerce Solutions & Auto Selected income statement data As of or for the year Card income All other income Noninterest revenue 2013 equity-related ended December 31, $ $ 4,370 Total net revenue Delinquency rates Net interest income 2.36 2.12 1.87 Total net charge-off rate Noninterest revenue 3.01 3.75 2.40 Student Percentage of average loans: 0.31 3,985 0.34 Auto $ 4,340 $ 3,547 $ 3,930 3.14% Net income 2.75% 2.51% Credit Card(a) 7,191 5,824 6,331 Income before income tax expense Net charge-off rate: 0.38 Noninterest expense (in millions, except ratios) 2014 $ 19,000 31% 43 $15,500 Note: Chase Commerce Solutions, formerly known as Merchant Services, includes Chase Paymentech, ChaseNet and Chase Offers businesses. (a) Included operating lease depreciation expense of $1.4 billion, $1.2 billion and $972 million for the years ended December 31, 2015, 2014 and 2013, respectively. 2015 compared with 2014 Card net income was $4.4 billion, an increase of 9% compared with the prior year, driven by higher net revenue, partially offset by higher noninterest expense. Net revenue was $19.0 billion, an increase of 4% compared with the prior year. Net interest income was $13.4 billion, up 2% from the prior year, driven by higher loan balances and improved credit quality including lower reversals of interest and fees due to lower net charge-offs in Credit Card and a reduction in the reserve for uncollectible interest and fees, partially offset by spread compression. Noninterest revenue was $5.6 billion, up 8% compared with the prior year, driven by higher auto lease and card sales volumes, the impact of non-core portfolio exits in the prior year and a gain on the investment in Square, Inc. upon its initial public offering, largely offset by the impact of renegotiated co- brand partnership agreements and higher amortization of new account origination costs. The provision for credit losses was $3.5 billion, an increase of 2% compared with the prior year, reflecting a lower reduction in the allowance for loan losses, predominantly offset by lower net charge-offs. The current-year provision reflected a $51 million reduction in the allowance for loan losses, primarily due to runoff in the student loan portfolio. The prior-year provision included a $554 million reduction in the allowance for loan losses, primarily related to a decrease in the asset-specific allowance resulting from increased granularity of the impairment estimates and lower balances related to credit card loans modified in troubled debt restructurings ("TDRS"), runoff in the student loan portfolio and lower estimated losses in auto loans. Noninterest expense was $8.4 billion, up 3% from the prior year, driven by higher auto lease depreciation and higher marketing expense, partially offset by lower legal expense. 2014 compared with 2013 Card net income was $4.1 billion, a decrease of 17%, compared with the prior year, predominantly driven by higher provision for credit losses and lower net revenue. Net revenue was $18.3 billion, down 3% compared with the prior year. Net interest income was $13.2 billion, a decrease of 3% from the prior year, primarily driven by spread compression in Credit Card and Auto, partially offset by higher average loan balances. Noninterest revenue was $5.2 billion, down 3% from the prior year. The decrease was primarily driven by higher amortization of new account origination costs and the impact of non-core portfolio exits, largely offset by higher auto lease income and net interchange income from higher sales volume. The provision for credit losses was $3.4 billion, compared with $2.7 billion in the prior year. The current-year provision reflected lower net charge-offs and a $554 million reduction in the allowance for loan losses. The reduction in the allowance for loan losses was primarily related to a decrease in the asset-specific allowance resulting from increased granularity of the impairment estimates and lower balances related to credit card loans modified in TDRs, runoff in the student loan portfolio, and lower estimated losses in auto loans. The prior-year provision included a $1.7 billion reduction in the allowance for loan losses. Noninterest expense was $8.2 billion, up 1% from the prior year, primarily driven by higher auto lease depreciation expense and higher investment in controls, predominantly offset by lower intangible amortization and lower remediation costs. JPMorgan Chase & Co./2015 Annual Report 91 $ 18,500 93 Selected metrics As of or for the year ended December 31, (in millions, except ratios and where otherwise noted) Selected balance sheet 2015 2014 2013 5,512 The following are brief descriptions of selected business metrics within Card, Commerce Solutions & Auto. Card Services includes the Credit Card and Commerce Solutions businesses. Commerce Solutions is a business that primarily processes transactions for merchants. 6,245 6,152 Management's discussion and analysis 2015 Equity (period-end and average) 23% 44 Revenue $ 3,769 1,836 $ 4,173 993 5,605 5,166 Net interest income 13,415 13,150 Total net revenue 19,020 18,316 Provision for credit losses 3,495 21% 45 3,432 Noninterest expense (a) 8,386 8,176 8,078 Income before income tax expense 7,139 6,708 Net income $ 4,430 $ 4,074 8,142 $ 4,907 Return on common equity Overhead ratio $ 4,289 1,041 5,330 13,559 18,889 2,669 Net interest income 15% 42 11,175 $ 96,409 $ 95,627 $106,908 Total loans 35,722 40,312 56,569 North America 59,905 Client deposits and other third- party liabilities (average) (a) 56,097 Total international loans 8,362 8,950 8,609 Latin America/Caribbean 22,151 19,992 17,108 50,339 Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean All other regions Total AUC $395,297 $417,369 $ 383,667 164,054 175,364 170,131 $213,536 $242,005 $231,243 15,301 22,360 54,428 66,933 67,111 23,070 $152,712 $ 143,807 $141,062 North America AUC (period-end) (in billions) (a) Total client deposits and other third-party liabilities North America Total international $ 29,392 $ 12,034 $ 24,622 $ 27,155 Loans (period-end)(a) 2014 2015 Total net revenue(a) Year ended December 31, (in millions) International metrics Management's discussion and analysis 97 JPMorgan Chase & Co./2015 Annual Report 2013 (c) Client deposits and other third party liabilities pertain to the Treasury Services and Securities Services businesses. (a) Market risk-related revenue is defined as the change in value of: principal transactions revenue; trading-related net interest income; brokerage commissions, underwriting fees or other revenue; and revenue from syndicated lending facilities that the Firm intends to distribute; gains and losses from DVA and FVA are excluded. Market risk-related revenue-trading loss days represent the number of days for which the CIB posted losses under this measure. The loss days determined under this measure differ from the loss days that are determined based on the disclosure of market risk-related gains and losses for the Firm in the value-at-risk ("VaR") back-testing discussion on pages 135-137. 30,752 383,667 25,713 19,255 20,485 20,549 $ 417,369 $ 19,943 $ 395,297 $ (b) Consists of mutual funds, unit investment trusts, currencies, annuities, insurance contracts, options and other contracts. Europe/Middle East/Africa $ 10,894 $ 11,598 $ 10,689 Asia/Pacific $ 34,712 $ 34,595 $ 33,542 Total net revenue 17,947 17,120 16,651 North America 16,765 17,475 16,891 Total international net revenue 1,340 1,179 1,096 Latin America/Caribbean 4,736 4,698 4,901 Europe/Middle East/Africa Asia/Pacific $ 7,909 $ 11,987 $ 11,299 8,562 9,186 2,133 $ 1,434 1,627 $ 1,571 1,315 1,499 Debt underwriting 3,169 3,372 $ 3,517 $ 6,736 $ 6,570 $ 6,331 96 JPMorgan Chase & Co./2015 Annual Report Total investment banking fees 2013 2014 2015 excluding trade finance and conduits (b) 1.88 1.82 2.02 Allowance for loan losses to nonaccrual loans retained(a) 294 940 672 Nonaccrual loans to total period-end loans 0.40 0.12 0.32 Business metrics (in millions) Advisory Equity underwriting Year ended December 31, League table results - wallet share $ 19,943 2015 2014 2013 2014 2015 Noninterest revenue All other income(a) and commissions Asset management, administration Lending- and deposit-related fees $ 1,033 Revenue Year ended December 31, Selected income statement data Commercial Banking delivers extensive industry knowledge, local expertise and dedicated service to U.S. and U.S. multinational clients, including corporations, municipalities, financial institutions and nonprofit entities with annual revenue generally ranging from $20 million to $2 billion. In addition, CB provides financing to real estate investors and owners. Partnering with the Firm's other businesses, CB provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management to meet its clients' domestic and international financial needs. COMMERCIAL BANKING JPMorgan Chase & Co./2015 Annual Report 98 (a) Total net revenue is based predominantly on the domicile of the client or location of the trading desk, as applicable. Loans outstanding (excluding loans held-for-sale and loans at fair value), client deposits and other third- party liabilities, and AUC are based predominantly on the domicile of the client. $ 20,549 $ 20,485 (in millions) $ 944 $ 978 2013 2015 2014 Year ended December 31, Fee Fee Fee Share Rankings 4,533 4,520 Net interest income 2,298 2,349 2,365 116 1,149 1,279 1,333 92 88 League table results - volumes period-end loans retained, $ Client deposits and other third party liabilities (average) (c) Global(c) 2 8.4 3 7.1 1 7.0 Global(c) 7.2 related Equity and equity- Equity and equity- 1 11.8 1 11.3 1 10.8 related 3 7.5 U.S. 8.5 Global M&A announced (d) 2 2 12.1 2 8.2 3 2 11.0 1 12.4 U.S. 2 11.2 3 9.6 1 11.1 M&A(d) U.S. U.S. 1 1 1 11.3 U.S. 1 11.4 1 10.7 1 11.8 11.6 #1 7.3% #1 6.8% #1 6.8% Global #1 U.S. 1 11.9 1 6.7 1 6.8 Global 1 2 11.5 1 11.7 1 11.9 U.S. 8.2 1 8.0 1 8.3 Global Long-term debt (b) Long-term debt (b) 7.2 Trade finance loans (period-end) 10.0 8.0 December 31, As of or for the year ended Business metrics (f) Source: Dealogic. Reflects transaction volume and market share. Global announced M&A is based on transaction value at announcement; because of joint M&A assignments, M&A market share of all participants will add up to more than 100%. All other transaction volume-based rankings are based on proceeds, with full credit to each book manager/equal if joint. (e) Global investment banking fees per Dealogic exclude money market, short-term debt and shelf deals. (d) M&A and Announced M&A rankings reflect the removal of any withdrawn transactions. U.S. M&A revenue wallet represents wallet from client parents based in the U.S. U.S. announced M&A volumes represents any U.S. involvement ranking. (c) Global equity and equity-related rankings include rights offerings and Chinese A-Shares. (a) Source: Dealogic. Reflects the ranking of revenue wallet and market share. (b) Long-term debt rankings include investment-grade, high-yield, supranationals, sovereigns, agencies, covered bonds, asset-backed securities ("ABS") and MBS; and exclude money market, short-term debt, and U.S. municipal securities. (in millions, except where otherwise noted) #1 #1 8.0% #1 7.9% Global Investment Banking fees (a)(e) #1 17.8 #1 8.5% Market risk-related revenue - trading loss days (a) 2015 2014 Total AUC 1,669 1,697 1,707 Other(b) 6,913 6,524 6,194 Equity 11,903 12,328 $ 12,042 $ $ Fixed Income Assets under custody ("AUC") by asset class (period-end) in billions: 0 9 9 2013 19.0 2 2 #1 U.S. ~ 1 36.9 24.1 2 3 25.2 2 36.7 U.S. 2 2 20.5 3 30.1 9,849 2 7.5 2 2 9.7 8.7 Loan syndications Loan syndications Global U.S. 1 13.8 1 13.1 2 10.7 1 11.6 1 12.3 1 10.5 Global 1 9.9 1 9.3 1 7.6 16.8 Allowance for loan losses to Global 1.07 56,500 61,000 62,000 Equity Nonaccrual loans held- 163 110 428 retained(a) Nonaccrual loans 11,913 107,540 101,376 100,772 110,084 Core Loans 5,567 101,976 110,606 Total loans 3,698 loans at fair value Loans held-for-sale and Nonaccrual loans: 95,627 96,409 106,908 Nonperforming assets: for-sale and loans at fair value Loans retained(a) 10 180 assets Trading assets-derivative Total nonperforming 321,585 317,535 302,514 80 67 62 Assets acquired in loan satisfactions Trading assets-debt and equity instruments $ 859,071 $ 854,712 $824,208 Assets 415 275 204 Derivative receivables (average) 343 121 438 Total nonaccrual loans Selected balance sheet data 11 704 Loans: $ Markets & Investor Services revenue was $22.1 billion, down 5% from the prior year. Fixed Income Markets revenue was $12.6 billion, down 11% from the prior year, primarily driven by the impact of business simplification as well as lower revenue in credit-related products on an industry-wide slowdown, partially offset by increased revenue in Rates and Currencies & Emerging Markets on higher client activity. The lower Fixed Income revenue also reflected higher interest costs on higher long-term debt. Equity Markets revenue was $5.7 billion, up 13%, primarily driven by higher equity derivatives revenue across all regions. Securities Services revenue was $3.8 billion, down 13% from the prior year, driven by lower fees as well as lower net interest income. Banking revenue was $11.5 billion, up 1% versus the prior year. Investment banking revenue was $6.4 billion, up 4% from the prior year, driven by higher advisory fees, partially offset by lower debt and equity underwriting fees. Advisory fees were $2.1 billion, up 31% on a greater share of fees for completed transactions as well as growth in the industry-wide fee levels. The Firm maintained its #2 ranking for M&A, according to Dealogic. Debt underwriting fees were $3.2 billion, down 6%, primarily related to lower bond underwriting and loan syndication fees on lower industry-wide fee levels. The Firm ranked #1 globally in fee share across high grade, high yield and loan products. Equity underwriting fees were $1.4 billion, down 9%, driven by lower industry-wide fee levels. The Firm was #1 in equity underwriting fees in 2015, up from #3 in 2014. Treasury Services revenue was $3.6 billion, down 3% compared with the prior year, primarily driven by lower net interest income. Lending revenue was $1.5 billion, down 6% from the prior year, driven by lower trade finance revenue on lower loan balances. Net income was $8.1 billion, up 17% compared with $6.9 billion in the prior year. The increase primarily reflected lower income tax expenses largely reflecting the release in 2015 of U.S. deferred taxes associated with the restructuring of certain non-U.S. entities and lower noninterest expense partially offset by lower net revenue, both driven by business simplification, as well as higher provisions for credit losses. 2015 compared with 2014 JPMorgan Chase & Co./2015 Annual Report 94 (b) Included tax-equivalent adjustments, predominantly due to income tax credits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; as well as tax-exempt income from municipal bond investments of $1.7 billion, $1.6 billion and $1.5 billion for the years ended December 31, 2015, 2014 and 2013, respectively. (a) Included FVA and debt valuation adjustment ("DVA") on OTC derivatives and structured notes, measured at fair value. FVA and DVA gains/(losses) were $687 million and $468 million and $(1.9) billion for the years ended December 31, 2015, 2014 and 2013, respectively. $ 8,090 $ 6,908 $ 8,850 Net income 4,350 4,575 3,759 Income tax expense 13,200 11,483 11,849 expense Income before income tax 21,744 23,273 21,361 Total noninterest expense 10,909 1.15 The provision for credit losses was $332 million, compared to a benefit of $161 million in the prior year, reflecting a higher allowance for credit losses, including the impact of select downgrades within the Oil & Gas portfolio. (78) Noninterest expense was $21.4 billion, down 8% compared with the prior year, driven by the impact of business simplification as well as lower legal and compensation expenses. Net income was $6.9 billion, down 22% compared with $8.9 billion in the prior year. These results primarily reflected higher noninterest expense. Net revenue was $34.6 billion, flat compared with the prior year. (12) $ (19) $ (recoveries) Net charge-offs/ $ 748,691 $ 861,466 $ 843,248 Assets 2013 2014 2015 (in millions, except ratios) Credit data and quality statistics Selected balance sheet data (period-end) 2013 2015 As of or for the year ended December 31, Selected metrics (in millions, except headcount) As of or for the year ended December 31, Selected metrics Management's discussion and analysis 95 JPMorgan Chase & Co./2015 Annual Report Noninterest expense was $23.3 billion, up 7% compared with the prior year as a result of higher legal expense and investment in controls. This was partially offset by lower performance-based compensation expense as well as the impact of business simplification. Banking revenue was $11.4 billion, down 3% from the prior year. Investment banking revenue was $6.1 billion, up 3% from the prior year. The increase was driven by higher advisory and equity underwriting fees, partially offset by lower debt underwriting fees. Advisory fees were $1.6 billion, up 24% on stronger share of fees for completed transactions as well as growth in the industry-wide fee levels, according to Dealogic. Equity underwriting fees were $1.6 billion, up 5%, driven by higher industry-wide issuance. Debt underwriting fees were $3.4 billion, down 4%, primarily related to lower loan syndication fees on lower industry-wide fee levels and lower bond underwriting fees. The Firm also ranked #1 globally in fees and volumes share across high grade, high yield and loan products. The Firm maintained its #2 ranking for M&A, and improved share of fees both globally and in the U.S. compared with the prior year. Treasury Services revenue was $3.7 billion, up 1% compared with the prior year, primarily driven by higher net interest income from increased deposits, largely offset by business simplification initiatives. Lending revenue was $1.5 billion, down from $2.1 billion in the prior year, driven by losses, compared with gains in the prior periods, on securities received from restructured loans, as well as lower net interest income and lower trade finance revenue. Markets & Investor Services revenue was $23.2 billion, up 1% from the prior year. Fixed Income Markets revenue was $14.1 billion, down 12% from the prior year, driven by lower revenues in Fixed Income primarily from credit- related and rates products as well as the impact of business simplification. Equity Markets revenue was $5.0 billion, up 1% as higher prime services revenue was partially offset by lower equity derivatives revenue. Securities Services revenue was $4.4 billion, up 6% from the prior year, primarily driven by higher net interest income on increased deposits and higher fees and commissions. Credit Adjustments & Other revenue was a loss of $272 million, driven by net CVA losses partially offset by gains, net of hedges, related to FVA/DVA. The prior year was a loss of $2.1 billion (including the FVA implementation loss of $1.5 billion and DVA losses of $452 million). 2014 compared with 2013 463 2014 5,158 569 Allowance for lending- related commitments 7,599 4,572 loans at fair value Loans held-for-sale and 1,096 1,034 1,258 Allowance for loan losses 95,764 104,864 98,331 439 Loans retained(a) Allowance for credit losses: 70,353 64,833 67,263 receivables 838 10,976 Total net revenue(b) 33,542 34,595 34,712 Provision for credit losses Loans: 332 525 $ 102,903 $103,363 $ 110,022 (a) Allowance for loan losses of $177 million, $18 million and $51 million were held against these nonaccrual loans at December 31, 2015, 2014 and 2013, respectively. (b) Effective in 2015, certain technology staff were transferred from CIB to CB; previously-reported headcount has been revised to conform with the current period presentation. As the related expense for these staff is not material, prior period expenses have not been revised. Prior to 2015, compensation expense related to this headcount was recorded in the CIB, with an allocation to CB (reported in noncompensation expense); commencing with 2015, such expense is recorded as compensation expense in CB and accordingly total noninterest expense related to this headcount in both CB and CIB remains unchanged. (a) Loans retained includes credit portfolio loans, loans held by consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for- investment loans and overdrafts. period-end loans Allowance for loan losses to 52,082 50,965 49,067 Headcount (b) 0.07% (0.01)% (0.02)% Total loans Net charge-off/(recovery) rate 61,000 62,000 Equity 108,199 102,604 99,231 Core Loans 1,621 1,473 1,827 losses Total allowance for credit 56,500 (b) Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB's allowance coverage ratio. (161) Noninterest expense 1.18 (232) 12,824 11,388 retained 10,835 10,449 Compensation expense 9,973 Noncompensation expense (1) $ 1,744 $ 1,598 $ 1,426 2013 2014 2015 Equity Fixed income Liquidity Net asset flows: Assets under management rollforward Beginning balance Year ended December 31, (in billions) Client assets Client assets were $2.4 trillion, an increase of 2% compared with the prior year. Excluding the sale of Retirement Plan Services, client assets were up 8% compared with the prior year. Assets under management were $1.7 trillion, an increase of 9% from the prior year due to net inflows to long-term products and the effect of higher market levels. 2014 compared with 2013 Client assets were $2.4 trillion, a decrease of 2% compared with the prior year. Assets under management were $1.7 trillion, a decrease of 1% from the prior year due to the effect of lower market levels partially offset by net inflows to long-term products. 2015 compared with 2014 Client assets Management's discussion and analysis 103 (c) Included $26.6 billion, $22.1 billion and $18.9 billion of prime mortgage loans reported in the Consumer, excluding credit card, loan portfolio at December 31, 2015, 2014 and 2013, respectively. (b) Quartile ranking sourced from: Lipper for the U.S. and Taiwan domiciled funds; Morningstar for the U.K., Luxembourg and Hong Kong domiciled funds; Nomura for Japan domiciled funds and Fund Doctor for South Korea domiciled funds. Includes only Global Investment Management retail open- ended mutual funds that are ranked by the aforementioned sources. Excludes money market funds, Undiscovered Managers Fund, and Brazil and India domiciled funds. (a) Represents the "overall star rating" derived from Morningstar for the U.S., the U.K., Luxembourg, Hong Kong and Taiwan domiciled funds; and Nomura “star rating” for Japan domiciled funds. Includes only Global Investment Management retail open-ended mutual funds that have a rating. Excludes money market funds, Undiscovered Managers Fund, and Brazil and India domiciled funds. Client assets (continued) 18 (7) 33 $ 2,387 $ Ending balance, December 31 Market/performance/other impacts Net asset flows Beginning balance Client assets rollforward Multi-asset and alternatives 1,598 1,723 $ 1,744 $ $ Ending balance, December 31 86 48 (36) 2,343 $ Market/performance/other impacts 48 42 22 2,095 34 5 8 (4) 1 Core loans 27 375 370 (in billions, except where otherwise noted) 2015 2014 2013 Multi-asset and alternatives 564 549 447 Total net revenue (in millions) (a) Total assets under management 1,723 1,744 1,598 Europe/Middle East/Africa $ 1,946 $ 2,080 $ 1,881 Custody/brokerage/ administration/deposits 353 0.17 Equity 330 118 80 (64) (74) 168 $ 2,350 $ 2,387 $ 2,343 December 31, (in billions) 2015 2014 2013 Assets by asset class Liquidity $ 464 $ 461 $ 451 International metrics Fixed income 342 359 Year ended December 31, 0.21 $ Nonaccrual loans to period- end loans 78 68 72 62 49% 2013 52% 2014 53% 2015 72 1 year % of JPM mutual fund assets ranked in 1st or 2nd % of JPM mutual fund assets rated as 4- or 5-star (a) (in millions, except ranking data and ratios) As of or for the year ended December 31, Selected metrics JPMorgan Chase & Co./2015 Annual Report • Percentage of mutual fund assets under management in funds ranked in the 1st or 2nd quartile (one, three and five years): All quartile rankings, the assigned peer categories and the asset values used to derive this analysis are sourced from the fund ranking providers mentioned in footnote (b). Quartile rankings are done on the net-of-fee absolute return of each fund. The data providers re- denominate the asset values into U.S. dollars. This % of AUM is based on fund performance and associated peer rankings at the share class level for U.S. domiciled funds, at a “primary share class" level to represent the quartile ranking of the U.K., Luxembourg and Hong Kong funds and at the fund level for all other funds. The “primary share class”, as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). Where peer group rankings given for a fund are in more than one "primary share class" territory both rankings are included to reflect local market competitiveness (applies to "Offshore Territories" and "HK SFC Authorized" funds only). The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. • Percentage of mutual fund assets under management in funds rated 4- or 5-star: Mutual fund rating services rank funds based on their risk-adjusted performance over various periods. A 5-star rating is the best rating and represents the top 10% of industry-wide ranked funds. A 4-star rating represents the next 22.5% of industry-wide ranked funds. A 3-star rating represents the next 35% of industry- wide ranked funds. A 2-star rating represents the next 22.5% of industry-wide ranked funds. A 1-star rating is the worst rating and represents the bottom 10% of industry-wide ranked funds. The "overall Morningstar rating" is derived from a weighted average of the performance associated with a fund's three-, five- and ten-year (if applicable) Morningstar Rating metrics. For U.S. domiciled funds, separate star ratings are given at the individual share class level. The Nomura "star rating" is based on three-year risk-adjusted performance only. Funds with fewer than three years of history are not rated and hence excluded from this analysis. All ratings, the assigned peer categories and the asset values used to derive this analysis are sourced from these fund rating providers mentioned in footnote (a). The data providers re-denominate the asset values into U.S. dollars. This % of AUM is based on star ratings at the share class level for U.S. domiciled funds, and at a "primary share class" level to represent the star rating of all other funds except for Japan where Nomura provides ratings at the fund level. The "primary share class", as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. J.P. Morgan Asset Management has two high-level measures of its overall fund performance. Retail clients include financial intermediaries and individual investors. quartile:(b) 68 80 76 Deposits Equity Selected balance sheet data (average) Total assets Loans $ 129,743 107,418 $ 126,440 99,805 9,000 146,183 155,247 146,766 9,000 95,445 104,279 111,007 95,445 $128,701 $ 122,414 $ 131,451 111,007 104,279 Loans(c) Total assets Selected balance sheet data (period-end) 5 years 3 years 69 Institutional clients include both corporate and public institutions, endowments, foundations, nonprofit organizations and governments worldwide. 0.20 627 86,066 Allowance for loan losses 266 271 278 Allowance for lending- related commitments Total allowance for credit losses 271 276 283 Allowance for credit losses: Net charge-off rate 0.01% 0.05% Allowance for loan losses to period-end loans 0.24 0.26 0.29 Allowance for loan losses to nonaccrual loans 122 124 166 0.01% Nonaccrual loans 5 5 107,418 99,805 86,066 149,525 150,121 139,707 9,000 9,000 9,000 Core loans Deposits Equity Credit data and quality statistics $ 12 $ 6 9,000 40 218 218 167 Net charge-offs 5 $ 113,198 643 173 Asia/Pacific 71 569 704 800 1,972 (533) 267 (1,960) 12 1,864 3,093 (3,115) Provision for credit losses 190 (10) Noninterest expense (b) 977 Loss before income tax benefit Income tax benefit (700) (3,137) 1,159 (1,112) (1,976) 10,255 (10,249) (3,493) Net income/(loss) Total net revenue Treasury and CIO Other Corporate (c) Total net revenue Net income/(loss) Treasury and CIO (35) 563 $ 1,197 2,343 (a) Regional revenue is based on the domicile of the client. 104 JPMorgan Chase & Co./2015 Annual Report CORPORATE The Corporate segment consists of Treasury and Chief Investment Office ("CIO”) and Other Corporate, which includes corporate staff units and expense that is centrally managed. Treasury and CIO are predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding and structural interest rate and foreign exchange risks, as well as executing the Firm's capital plan. The major Other Corporate units include Real Estate, Enterprise Technology, Legal, Compliance, Finance, Human Resources, Internal Audit, Risk Management, Oversight & Control, Corporate Responsibility and various Other Corporate groups. Other centrally managed expense includes the Firm's occupancy and pension-related expenses that are subject to allocation to the businesses. Selected income statement data Year ended December 31, (in millions, except headcount) Revenue Principal transactions Securities gains All other income Noninterest revenue Net interest income(a) Total net revenue 2015 2014 2013 666 $ 41 $ Other Corporate (c) (22) (28) $ 2,437 $ 864 $ (6,756) (2,068) Capital risk Risk The following sections outline the key risks that are inherent in the Firm's business activities. Management's discussion and analysis 107 JPMorgan Chase & Co./2015 Annual Report The Firm strives for continual improvement through ongoing employee training and development, as well as talent retention. The Firm follows a disciplined and balanced compensation framework with strong internal governance and independent Board oversight. The impact of risk and control issues are carefully considered in the Firm's performance evaluation and incentive compensation processes. The Firm is also engaged in a number of activities focused on conduct risk and in regularly evaluating its culture with respect to its business principles. The Firm's Operating Committee, which consists of the Firm's Chief Executive Officer ("CEO"), Chief Risk Officer ("CRO") and other senior executives, is responsible for developing and executing the Firm's risk management framework. The framework is intended to provide controls and ongoing management of key risks inherent in the Firm's business activities and create a culture of transparency, awareness and personal responsibility through reporting, collaboration, discussion, escalation and sharing of information. The Operating Committee is responsible and accountable to the Firm's Board of Directors. Ownership of risk management within each of the lines of business and corporate functions; and Firmwide structures for risk governance. The Firm believes that effective risk management requires: Acceptance of responsibility, including identification and escalation of risk issues, by all individuals within the Firm; Firmwide Risk Management is overseen and managed on an enterprise-wide basis. The Firm's approach to risk management covers a broad spectrum of risk areas, such as credit, market, liquidity, model, structural interest rate, principal, country, operational, compliance, legal, capital and reputation risk, with controls and governance established for each area, as appropriate. Risk is an inherent part of JPMorgan Chase's business activities. When the Firm extends a consumer or wholesale loan, advises customers on their investment decisions, makes markets in securities, or offers other products or services, the Firm takes on some degree of risk. The Firm's overall objective is to manage its businesses, and the associated risks, in a manner that balances serving the interests of its clients, customers and investors and protects the safety and soundness of the Firm. ENTERPRISE-WIDE RISK MANAGEMENT JPMorgan Chase & Co./2015 Annual Report 106 (b) Period-end investment securities included held-to-maturity securities of $49.1 billion, $49.3 billion, $24.0 billion at December 31, 2015, 2014 and 2013, respectively. (a) Average investment securities included held-to-maturity balances of $50.0 billion and $47.2 billion for the years ended December 31, 2015 and 2014 respectively. The held-to-maturity balance for full year 2013 was not material. 3,779 5,145 347,562 343,146 3,308 2,834 2,501 2,136 Mortgage loans (period-end) Definition $ 2,350 $ 2,387 $ The risk the Firm has an insufficient level and composition of capital to support the Firm's business activities and associated risks during normal economic environments and stressed conditions. Country risk The risk that a sovereign event or action alters the value or terms of contractual obligations of obligors, counterparties and issuers or adversely affects markets related to a particular country. 2,046 (22) $ (493) 760 267 $ (1,317) 1,329 12 $ (235) 2,672 Total net income/(loss) $ 2,437 $ (1,165) (1,454) 2,029 (5,302) 864 $ (6,756) Selected balance sheet data (period-end) Total assets (period-end) $768,204 $ 931,206 $ 805,506 Loans 2,187 Non-U.S. dollar Model risk Market risk Liquidity risk Legal risk Credit risk Compliance The risk of failure to comply with applicable laws, rules, and regulations. risk 745 Total client assets 1,707 Private Banking $ 437 $ 428 $ 361 Assets under management Institutional 816 827 777 Assets by client segment Europe/Middle East/Africa 302 $ 329 $ 305 Retail 470 489 460 Asia/Pacific 123 126 132 $ 11,405 $ 12,119 $ 12,028 $ Total net revenue 1,130 1,199 1,133 Total client assets $ 2,350 $ 2,387 $ 2,343 Latin America/Caribbean 795 841 879 Total international net revenue 3,871 4,120 3,893 Memo: Alternatives client assets(a) 172 166 158 North America 8,248 7,908 7,512 Total assets under management $ 1,723 $ 1,744 $ 1,598 $ 2,350 $ 2,387 $ 2,343 (a) Represents assets under management, as well as client balances in Client assets brokerage accounts. Europe/Middle East/Africa Asia/Pacific $ 351 $ 391 $ 367 Private Banking clients include high- and ultra-high-net-worth individuals, families, money managers, business owners and small corporations worldwide. 174 180 Latin America/Caribbean 110 115 117 Total international client assets 634 680 664 North America 1,716 1,598 1,679 1,114 1,253 1,723 $ Latin America/Caribbean 45 46 47 Private Banking $ 1,050 $ 1,057 $ 977 Total international assets under management 470 501 484 Institutional 824 835 777 North America Retail 476 495 589 Total client assets Total assets under management $ 1,243 1,744 $ AM's client segments consist of the following: 797 AM's lines of business consist of the following: Firmwide Valuation Governance Forum Governance Committee (CGC) Firmwide Capital Firmwide Risk Committeec (FRC) Firmwide Asset Liability Committee (ALCO) General Counsel Chief Financial Officer Chief Risk Officer Chief Operating Officer Head of Human Resources Line of Business CEOS Chief Executive Officer Operating Committee Board of Directors Board Committees The chart below illustrates the key senior management level committees in the Firm's risk governance structure. Other committees and forums are in place that are responsible for management and oversight of risk, although they are not shown in the chart below. The independent status of the Risk Management Organization is supported by a governance structure that provides for escalation of risk issues up to senior management and the Board of Directors. Risk governance structure Internal Audit, a function independent of the businesses, Compliance and the Risk Management Organization, tests and evaluates the Firm's risk governance and management, as well as its internal control processes. This function brings a systematic and disciplined approach to evaluating and improving the effectiveness of the Firm's governance, risk management and internal control processes. business, works closely with the Operating Committee and management to provide independent review, monitoring and oversight of business operations with a focus on compliance with the legal and regulatory obligations applicable to the offering of the Firm's products and services to clients and customers. Each line of business is accountable for managing its compliance risk. The Firm's Compliance Organization ("Compliance”), which is independent of the lines of The Firmwide Oversight and Control Group consists of dedicated control officers within each of the lines of business and corporate functions, as well as a central oversight function. The group is charged with enhancing the Firm's control environment by looking within and across the lines of business and corporate functions to identify and remediate control issues. The group enables the Firm to detect control problems more quickly, escalate issues promptly and engage other stakeholders to understand common themes and interdependencies among the various parts of the Firm. In addition to the Risk Management Organization, the Firm's control environment also includes firmwide functions like Oversight and Control, Compliance and Internal Audit. respective businesses and for operating within a sound control environment. (VGF) JPMorgan Chase & Co./2015 Annual Report CCB Risk Committee CIB Risk Committee CB Risk Committee AM Risk Committee CTC Risk Committee ↑ Line of Business and Regional Risk Committees review the ways which the particular line of business or the business operating in a particular region could be exposed to adverse outcomes with a focus on identifying, accepting, escalating and/or requiring remediation of matters brought to these committees. These committees may escalate to the FRC, as appropriate. The Firmwide Reputation Risk Governance Group seeks to promote consistent management of reputation risk across the Firm. Its objectives are to increase visibility of reputation risk governance; promote and maintain a globally consistent governance model for reputation risk across lines of business; promote early self-identification of potential reputation risks to the Firm; and provide thought leadership on cross-line-of-business reputation risk issues. Each line of business has a separate reputation risk governance structure which includes, in most cases, one or more dedicated reputation risk committees. The Firmwide Fiduciary Risk Governance Committee ("FFRGC") is a forum for risk matters related to the Firm's fiduciary activities. The Committee oversees the firmwide fiduciary risk governance framework, which supports the consistent identification and escalation of fiduciary risk matters by the relevant lines of business or corporate functions responsible for managing fiduciary activities. The Committee escalates significant issues to the FRC and any other committee, as appropriate. The Firmwide Control Committee ("FCC") is a forum for senior management to discuss firmwide operational risks including existing and emerging issues, to monitor operational risk metrics, and to review the execution of the Operational Risk Management Framework ("ORMF"). The FCC is co-chaired by the Chief Control Officer and the Firmwide Risk Executive for Operational Risk Governance. It serves as an escalation point for the line of business, corporate functions and regional Control Committees and escalates significant issues to the FRC, as appropriate. Among the Firm's senior management-level committees that are primarily responsible for key risk-related functions are: The Firmwide Risk Committee ("FRC") is the Firm's highest management-level risk committee. It provides oversight of the risks inherent in the Firm's businesses. The Committee is co-chaired by the Firm's CEO and CRO. Members of the Committee include the Firm's COO, CFO, Treasurer & Chief Investment Officer, and General Counsel, as well as LOB CEOs and CROS, and other senior managers from risk and control functions. This Committee serves as an escalation point for risk topics and issues raised by its members, the Line of Business Risk Committees, Firmwide Control Committee, Firmwide Fiduciary Risk Governance Committee, Firmwide Reputation Risk Governance and regional Risk Committees. The Committee escalates significant issues to the Board of Directors, as appropriate. The Compensation & Management Development Committee assists the Board in its oversight of the Firm's compensation programs and reviews and approves the Firm's overall compensation philosophy, incentive compensation pools, and compensation practices consistent with key business objectives and safety and soundness. The Committee reviews Operating Committee members' performance against their goals, and approves their compensation awards. The Committee also periodically reviews the Firm's diversity programs and management development and succession planning, and provides oversight of the Firm's culture and conduct programs. The Audit Committee of the Board assists the Board in its oversight of management's responsibilities to assure that there is an effective system of controls reasonably designed to safeguard the assets and income of the Firm, assure the integrity of the Firm's financial statements and maintain compliance with the Firm's ethical standards, policies, plans and procedures, and with laws and regulations. In addition, the Audit Committee assists the Board in its oversight of the Firm's independent registered public accounting firm's qualifications and independence. The Independent Internal Audit Function at the Firm is headed by the General Auditor, who reports to the Audit Committee. The Risk Policy Committee of the Board oversees the Firm's global risk management framework and approves the primary risk-management policies of the Firm. The Committee's responsibilities include oversight of management's exercise of its responsibility to assess and manage risks of the Firm, as well as its capital and liquidity planning and analysis. Breaches in risk appetite tolerances, liquidity issues that may have a material adverse impact on the Firm and other significant risk-related matters are escalated to the Committee. Management's discussion and analysis 109 Internal Audit JPMorgan Chase & Co./2015 Annual Report The Board of Directors provides oversight of risk principally through the DRPC, Audit Committee and, with respect to compensation and other management-related matters, Compensation & Management Development Committee. Each committee of the Board oversees reputation risk issues within its scope of responsibility. 1 As applicable. Firmwide Control Committee (FCC) Firmwide Reputation Risk Governance (FFRGC) Firmwide Fiduciary Risk Governance Committee ↑. Line of Business and Corporate Function Control Committees ↑ Line of Business Reputation Risk Committees¹ Line of Business Fiduciary Risk Committees¹ ↑ 108 Loans held-for-sale and was held against nonaccrual loans retained at December 31, 2015, 2014 and 2013, respectively. $ 51,362 Middle Market Banking(a) Allowance for credit losses: 529 341 401 Total nonperforming assets Period-end loans by client segment 15 10 8 Assets acquired in loan satisfactions 514 331 393 43 14 18 Nonaccrual loans held-for-sale and loans at fair value Total nonaccrual loans 1,388 $137,138 135,583 13,500 $ 148,506 147,392 14,000 Global Investment Management provides comprehensive global investment services, including asset management, pension analytics, asset-liability management and active risk-budgeting strategies. Global Wealth Management offers investment advice and wealth management, including investment management, capital markets and risk management, tax and estate planning, banking, lending and specialty-wealth advisory services. Equity $ 51,009 $ 50,702 Corporate Client Banking(a) 31,871 loans at fair value 492 782 930 Total loans Core loans $ 157,881 156,975 The Firm places key reliance on each of the LOBS as the first line of defense in risk governance. The LOBS are accountable for identifying and addressing the risks in their The Firm's CRO is responsible for the overall direction of the Firm's Risk Management functions and is head of the Risk Management Organization, reporting to the Firm's CEO and DRPC. The Risk Management Organization operates independently from the revenue-generating businesses, which enables it to provide credible challenge to the businesses. The leadership team of the Risk Management Organization is aligned to the various LOBS and corporate functions as well as across the Firm for firmwide risk categories (e.g. firmwide market risk, firmwide model risk, firmwide reputation risk, etc.) producing a matrix structure with specific subject matter expertise to manage risks both within the businesses and across the Firm. 138-139 148 Line of Business, Corporate Function and Regional Control Committees oversee the control environment in the particular line of business or corporate function or the business operating in a particular region. They are responsible for reviewing the data indicating the quality and stability of the processes in a business or function, focusing on those processes with shortcomings and overseeing process remediation. These committees escalate to the FCC, as appropriate. 143 The Firm's overall tolerance for risk is governed by a "Risk Appetite" framework for measuring and monitoring risk. The framework measures the Firm's capacity to take risk against stated quantitative tolerances and qualitative factors at each of the line of business ("LOB") levels, as well as at the Firmwide level. The framework and tolerances are set and approved by the Firm's CEO, Chief Financial Officer ("CFO"), CRO and Chief Operating Officer ("COO"). LOB-level Risk Appetite parameters and tolerances are set by the respective LOB CEO, CFO and CRO and are approved by the Firm's CEO, CFO, CRO and COO. Quantitative risk tolerances are expressed in terms of tolerance levels for stressed net income, market risk, credit risk, liquidity risk, structural interest rate risk, operational risk and capital. Risk Appetite results are reported quarterly to the Risk Policy Committee of the Board of Directors ("DRPC"). 2,669 2,466 2,855 Allowance for loan losses Allowance for lending-related commitments 48,925 54,038 62,860 Commercial Term Lending 22,512 25,321 Earnings-at-risk Core loans 110 Loans retained 140,982 131,100 (a) An allowance for loan losses of $64 million, $45 million and $81 million 2,103 $ 5,866 $ 3,798 6,281 Cost $ 2013 2014 2015 December 31, (in millions). Carrying value Private equity portfolio information (a) Selected income statement and balance sheet data For further information on liquidity and funding risk, see Liquidity Risk Management on pages 159-164. For information on interest rate, foreign exchange and other risks, Treasury and CIO VAR and the Firm's earnings-at-risk, see Market Risk Management on pages 133-139. Treasury and CIO achieve the Firm's asset-liability management objectives generally by investing in high- quality securities that are managed for the longer-term as part of the Firm's investment securities portfolio. Treasury and CIO also use derivatives to meet the Firm's asset- liability management objectives. For further information on derivatives, see Note 6. The investment securities portfolio primarily consists of U.S. and non-U.S. government securities, agency and nonagency mortgage-backed securities, other asset-backed securities, corporate debt securities and obligations of U.S. states and municipalities. At December 31, 2015, the investment securities portfolio was $287.8 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and where not available, based primarily upon internal ratings that correspond to ratings as defined by S&P and Moody's). See Note 12 for further information on the details of the Firm's investment securities portfolio. Treasury and CIO are predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding and structural interest rate and foreign exchange risks, as well as executing the Firm's capital plan. The risks managed by Treasury and CIO arise from the activities undertaken by the Firm's four major reportable business segments to serve their respective client bases, which generate both on- and off-balance sheet assets and liabilities. Treasury and CIO overview Management's discussion and analysis 105 JPMorgan Chase & Co./2015 Annual Report (d) Average core loans were $2.5 billion, $3.3 billion and $5.2 billion for the years ended December 31, 2015, 2014 and 2013, respectively. (b) Included legal expense of $832 million, $821 million and $10.2 billion for the years ended December 31, 2015, 2014 and 2013, respectively. (c) Effective in 2015, the Firm began including the results of Private Equity in the Other Corporate line within the Corporate segment. Prior period amounts have been revised to conform with the current period presentation. The Corporate segment's balance sheets and results of operations were not impacted by this reporting change. (a) Included tax-equivalent adjustments, predominantly due to tax-exempt income from municipal bond investments of $839 million, $730 million and $480 million for the years ended December 31, 2015, 2014 and 2013, respectively. Noninterest expense was $1.2 billion, a decrease of $9.1 billion due to a decrease in reserves for litigation and regulatory proceedings in the prior year partially offset by the impact of a $276 million goodwill impairment related to the sale of a portion of the Private Equity business. 7,868 Private Equity gains were $540 million higher compared with the prior year reflecting higher net gains on sales. Prior year net revenue also included gains of $1.3 billion and $493 million on the sales of Visa shares and One Chase Manhattan Plaza, respectively. 157,389 (a) For more information on the Firm's methodologies regarding the valuation of the Private Equity portfolio, see Note 3. For information on the sale of a portion of the Private Equity business completed on January 9, 2015, see Note 2. Mortgage loans (average) 287,777 (period-end)(b) Investment securities portfolio 353,712 349,285 314,802 (average) (a) Investment securities portfolio 659 71 $ 190 $ $ Securities gains 2013 2014 2015 December 31, (in millions) As of or for the year ended The carrying value of the private equity portfolio at December 31, 2014 was $5.9 billion, down from $7.9 billion at December 31, 2013. The decrease in the portfolio was predominantly driven by sales of investments, partially offset by unrealized gains. 2014 compared with 2013 The carrying value of the private equity portfolio at December 31, 2015 was $2.1 billion, down from $5.9 billion at December 31, 2014, driven by the sale of a portion of the Private Equity business. 2015 compared with 2014 8,491 Net revenue was $12 million compared to a net loss of $22 million in the prior year. Current year net interest income was a loss of $2 billion compared to a loss of $3.1 billion in the prior year, primarily reflecting higher yields on investment securities. Securities gains were $71 million, compared with $659 million in the prior year, reflecting lower repositioning activity of the investment securities portfolio in the current period. Net income was $864 million, compared to a net loss of $6.8 billion in the prior year. 2014 compared with 2013 Total Commercial Banking loans Net charge-off/(recovery) rate (b) Allowance for loan losses to 0.01% -% 0.03% Selected balance sheet data (average) $ 167,641 $ 148,506 $ 137,138 period-end loans retained 1.71 1.67 1.97 Allowance for loan losses to nonaccrual loans retained(a) 761 778 567 $ 198,076 $191,857 $ 185,776 Nonaccrual loans to period-end total loans 0.23 0.22 0.37 Total assets Loans: 3,975 4,840 5,337 142 2,811 The current year reflected tax benefits of $2.6 billion predominantly from the resolution of various tax audits compared with tax benefits of $1.1 billion in the prior year. Noninterest expense was $977 million, a decrease of $182 million from the prior year which had included a $276 million goodwill impairment related to the sale of a portion of the Private Equity business. Net revenue was $267 million, compared with $12 million in the prior year. The current year included a $514 million benefit from a legal settlement. Treasury and CIO included a benefit of approximately $178 million associated with recognizing the unamortized discount on certain debt securities which were called at par and a $173 million pretax loss primarily related to accelerated amortization of cash flow hedges associated with the exit of certain non- operating deposits. Private Equity gains were $1.2 billion lower compared with the prior year, reflecting lower valuation gains and lower net gains on sales as the Firm exits this non-core business. Net income was $2.4 billion, compared with net income of $864 million in the prior year. 2015 compared with 2014 20,717 26,047 29,617 Headcount 3,958 2,848 JPMorgan Chase & Co./2015 Annual Report 2,182 4,004 2,871 198 165 Real Estate Banking Other 16,211 13,298 11,024 Total allowance for credit losses 3,053 2,631 Core loans (d) $ 167,641 166,939 14,000 845 Noninterest revenue 9,563 9,588 9,029 Net interest income 2,556 2,440 Total net revenue 12,119 12,028 2,376 11,405 564 Provision for credit losses 65 Noninterest expense Compensation expense 5,113 5,082 4,875 Noncompensation expense 3,773 3,456 3,141 Total noninterest expense 4 8,886 388 $ 9,024 $ 8,232 $ 157,881 $ 141,764 $ 132,030 Headcount (b) 7,845 7,426 7,016 (a) Effective in 2015, mortgage warehouse lending clients were transferred from Middle Market Banking to Corporate Client Banking. Prior period revenue, period-end loans, and average loans by client segment were revised to conform with the current period presentation. (b) Effective in 2015, certain technology staff were transferred from CIB to CB; previously-reported headcount has been revised to conform with the current period presentation. As the related expense for these staff is not material, prior period expenses have not been revised. Prior to 2015, compensation expense related to this headcount was recorded in the CIB, with an allocation to CB (reported in noncompensation expense); commencing with 2015, such expense is recorded as compensation expense in CB and accordingly total noninterest expense related to this headcount in both CB and CIB remains unchanged. JPMorgan Chase & Co./2015 Annual Report 101 Management's discussion and analysis All other income ASSET MANAGEMENT Selected income statement data 2015 2014 2013 Year ended December 31, (in millions, except ratios and headcount) Revenue Asset management, administration and commissions $ 9,175 foreign 8,538 8,016 Income before income tax expense 27 26 Asset Management 27 29 29 Headcount 20,975 19,735 20,048 Number of client advisors 2,778 22 2,836 $ 6,327 $ 5,951 5,701 5,454 $ 11,405 2015 compared with 2014 Net income was $1.9 billion, a decrease of 10% compared with the prior year, reflecting higher noninterest expense, partially offset by higher net revenue. Net revenue was $12.1 billion, an increase of 1%. Net interest income was $2.6 billion, up 5%, driven by higher loan balances and spreads. Noninterest revenue was $9.6 billion, flat from last year, as net client inflows into assets under management and the impact of higher average market levels were predominantly offset by lower performance fees and the sale of Retirement Plan Services ("RPS") in 2014. Revenue from Global Investment Management was $6.3 billion, flat from the prior year as the sale of RPS in 2014 and lower performance fees were largely offset by net client inflows. Revenue from Global Wealth Management was $5.8 billion, up 2% from the prior year due to higher net interest income from higher loan balances and spreads and net client inflows, partially offset by lower brokerage revenue. Noninterest expense was $8.9 billion, an increase of 4%, predominantly due to higher legal expense and investment in both infrastructure and controls. 2014 compared with 2013 Net income was $2.2 billion, an increase of 3% from the prior year, reflecting higher net revenue and lower provision for credit losses, predominantly offset by higher noninterest expense. Net revenue was $12.0 billion, an increase of 5% from the prior year. Noninterest revenue was $9.6 billion, up 6% from the prior year due to net client inflows and the effect of higher market levels, partially offset by lower valuations of seed capital investments. Net interest income was $2.4 billion, up 3% from the prior year due to higher loan and deposit balances, largely offset by spread compression. Revenue from Global Investment Management was $6.3 billion, up 6% due to net client inflows and the effect of higher market levels, partially offset by lower valuations of seed capital investments. Revenue from Global Wealth Management was $5.7 billion, up 5% from the prior year due to higher net interest income from loan and deposit balances and net client inflows, partially offset by spread compression and lower brokerage revenue. Noninterest expense was $8.5 billion, an increase of 7% from the prior year as the business continues to invest in both infrastructure and controls. 102 JPMorgan Chase & Co./2015 Annual Report 2,962 Global Wealth Management 32 31 3,229 3,486 Income tax expense 1,294 1,333 Net income $ 1,935 3,324 1,241 $ 2,153 $ 2,083 Revenue by line of business Global Investment Management Global Wealth Management Total net revenue $ 6,301 5,818 $12,119 $ 12,028 Financial ratios Return on common equity 21% 23% Overhead ratio 73 71 23% 70 Pretax margin ratio: Global Investment Management 31 Total Commercial Banking loans Total loans 3,711 4,995 2015 December 31, (in millions, except ratios) 2013 2014 2015 except headcount) December 31, (in millions, As of or for the year ended Selected metrics (continued) As of or for the year ended 2014 Selected metrics (continued) The risk resulting from the Firm's traditional banking activities (both on- and off- balance sheet positions) arising from the extension of loans and credit facilities, taking deposits and issuing debt (collectively referred to as “non-trading activities”), and also the impact from the CIO investment securities portfolio and other related CIO and Treasury activities. The risk that an action, transaction, investment or event will reduce trust in the Firm's Not applicable integrity or competence by our various constituents, including clients, counterparties, investors, regulators, employees and the broader public. Carrying value, stress The risk of an adverse change in the value of privately-held financial assets and instruments, typically representing an ownership or junior capital position that have unique risks due to their illiquidity or for which there is less observable market or valuation data. Structural interest rate risk Reputation risk Principal risk 4,512 Firm-specific loss experience; industry loss experience; business environment and internal control factors ("BEICF"); key risk indicators; key control indicators; operating metrics 139 Risk appetite and governance 2013 Selected balance sheet data Credit data and quality statistics 267 loans at fair value Loans held-for-sale and 471 317 375 Nonaccrual loans retained (a) 135,750 147,661 167,374 Loans retained Nonaccrual loans: Loans: Nonperforming assets $ 200,700 $ 195,267 $ 190,782 Total assets 43 $ $ (7) 21 $ Net charge-offs/(recoveries) (period-end) FX net open position ("NOP") 142 144-146 133-139 $ 141,764 $ 132,030 140,390 130,141 (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. Client deposits and other third-party liabilities 191,529 204,017 198,356 Equity 14,000 14,000 13,500 Average loans by client segment Middle Market Banking(a) exchange ("FX") risk $ 51,303 $ 50,939 $ 50,236 29,125 23,113 22,512 Commercial Term Lending 58,138 51,120 45,989 Real Estate Banking 14,320 12,080 9,582 Other Corporate Client Banking(a) The risk of loss arising from the default of a customer, client or counterparty. The risk of loss or imposition of damages, fines, penalties or other liability arising from failure to comply with a contractual obligation or to comply with laws or regulations to which the Firm is subject. The risk that the Firm will be unable to meet its contractual and contingent obligations or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets. 159-164 146 112-132 140-141 147 Model status, model tier Page VaR, stress, sensitivities LCR; stress references 149-158 Total exposure; industry, geographic and customer concentrations; risk ratings; delinquencies; loss experience; stress The risk of loss arising from potential adverse changes in the value of the Firm's assets and liabilities resulting from changes in market variables such as interest rates, foreign exchange rates, equity prices, commodity prices, implied volatilities or credit spreads. The risk of the potential for adverse consequences from decisions based on incorrect or misused model outputs and reports. The risk that changes in foreign exchange rates affect the value of the Firm's assets or liabilities or future results. Operational The risk of loss resulting from inadequate or failed processes or systems, human risk factors, or due to external events that are neither market nor credit-related. Not applicable Asset Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. AM clients include institutions, high-net-worth individuals and retail investors in many major markets throughout the world. AM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Global Wealth Management clients, AM also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The majority of AM's client assets are in actively managed portfolios. Select risk management metrics Risk-based capital ratios; supplementary leverage ratio; stress Various metrics related to market conduct, Bank Secrecy Act/Anti-Money Laundering ("BSA/AML"), employee compliance, fiduciary, privacy and information risk Default exposure at 0% recovery; stress; risk ratings; ratings based capital limits Loans, excluding PCI loans and loans held-for-sale Risk measurement JPMorgan Chase & Co./2015 Annual Report The Firmwide Valuation Governance Forum ("VGF") is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The VGF is chaired by the firmwide head of the Valuation Control function (under the direction of the Firm's CFO), and includes sub-forums covering the Corporate & Investment Bank, Consumer & Community Banking, Commercial Banking, Asset Management and certain corporate functions, including Treasury and Chief Investment Office. The Capital Governance Committee, chaired by the Head of the Regulatory Capital Management Office (under the direction of the Firm's CFO) is responsible for reviewing the Firm's Capital Management Policy and the principles underlying capital issuance and distribution. The Committee is also responsible for governing the capital adequacy assessment process, including overall design, assumptions and risk streams, and for ensuring that capital stress test programs are designed to adequately capture the idiosyncratic risks across the Firm's businesses. The Asset Liability Committee ("ALCO"), chaired by the Firm's Treasurer under the direction of the COO, monitors the Firm's balance sheet, liquidity risk and structural interest rate risk. ALCO reviews the Firm's overall structural interest rate risk position, funding requirements and strategy, and securitization programs (and any required liquidity support by the Firm of such programs). ALCO is responsible for reviewing and approving the Firm's Funds Transfer Pricing Policy (through which lines of business "transfer" interest rate risk to Treasury) and the Firm's Intercompany Funding and Liquidity Policy. ALCO is also responsible for reviewing the Firm's Contingency Funding Plan. The Firm has a broad spectrum of risk management metrics, as appropriate for each risk category (refer to the table on key risks included on page 108). Additionally, the Firm is exposed to certain potential low-probability, but plausible and material, idiosyncratic risks that are not well- captured by its other existing risk analysis and reporting for credit, market, and other risks. These idiosyncratic risks may arise in a number of ways, such as changes in legislation, an unusual combination of market events, or specific counterparty events. The Firm has a process intended to identify these risks in order to allow the Firm to monitor vulnerabilities that are not adequately covered by its other standard risk measurements. In addition, the JPMorgan Chase Bank, N.A. Board of Directors is responsible for the oversight of management of the Bank. The JPMorgan Chase Bank, N.A. Board accomplishes this function acting directly and through the principal standing committees of the Firm's Board of Directors. Risk oversight on behalf of JPMorgan Chase Bank N.A. is primarily the responsibility of the DRPC and Audit Committee of the Firm's Board of Directors and, with respect to compensation and other management-related matters, the Compensation & Management Development Committee of the Firm's Board of Directors. Consumer, excluding credit card Total The following table provides a summary of lifetime principal loss estimates included in either the nonaccretable difference or the allowance for loan losses. Summary of lifetime principal loss estimates December 31, (in billions) Home equity Prime mortgage Subprime mortgage Option ARMS Lifetime loss estimates (a) LTD liquidation losses (b) 2015 2014 2015 2014 $ 14.5 $ 14.6 $ Management's discussion and analysis 117 JPMorgan Chase & Co./2015 Annual Report As of December 31, 2015, approximately 14% of the option ARM PCI loans were delinquent and approximately 64% of the portfolio has been modified into fixed-rate, fully amortizing loans. Substantially all of the remaining loans are making amortizing payments, although such payments are not necessarily fully amortizing. This latter group of loans is subject to the risk of payment shock due to future payment recast. Default rates generally increase on option ARM loans when payment recast results in a payment increase. The expected increase in default rates is considered in the Firm's quarterly impairment assessment. Total current high-risk seconds 2015 2014 $ 0.6 0.4 0.4 $ 0.7 0.5 0.6 12.7 $ $ $ 1.8 (a) Junior liens subordinate to senior liens that are 90 days or more past due are classified as nonaccrual loans. At December 31, 2015 and 2014, excluded approximately $25 million and $50 million, respectively, of junior liens that are performing but not current, which were placed on nonaccrual in accordance with the regulatory guidance. Of the estimated $1.4 billion of current high-risk junior liens at December 31, 2015, the Firm owns approximately 10% and services approximately 25% of the related senior lien loans to the same borrowers. The increased probability of default associated with these higher-risk junior lien loans was considered in estimating the allowance for loan losses. Mortgage: Prime mortgages, including option ARMS and loans held-for-sale, increased from December 31, 2014 due to originations of high-quality prime mortgage loans that have been retained partially offset by paydowns, the run-off of option ARM loans and the charge-off or liquidation of delinquent loans. High-quality loan originations for the year ending December 31, 2015 included both jumbo and conforming loans, primarily consisting of fixed interest rate loans. Excluding loans insured by U.S. government agencies, both early-stage and late-stage delinquencies declined from December 31, 2014. Nonaccrual loans decreased from the prior year but remain elevated primarily as a result of loss mitigation activities. Net charge-offs remain low, reflecting continued improvement in home prices and delinquencies. At December 31, 2015 and 2014, the Firm's prime mortgage portfolio included $11.1 billion and $12.4 billion, respectively, of mortgage loans insured and/or guaranteed by U.S. government agencies, of which $8.4 billion and $9.7 billion, respectively, were 30 days or more past due (of these past due loans, $6.3 billion and $7.8 billion, respectively, were 90 days or more past due). In 2014, the Firm entered into a settlement regarding loans insured under federal mortgage insurance programs overseen by the Federal Housing Administration ("FHA"), the U.S. Department of Housing and Urban Development (“HUD”), and the U.S. Department of Veterans Affairs ("VA"); the Firm will continue to monitor exposure on future claim payments for government insured loans, but any financial impact related to exposure on future claims is not expected to be significant and was considered in estimating the allowance for loan losses. At December 31, 2015 and 2014, the Firm's prime mortgage portfolio included $17.7 billion and $16.3 billion, respectively, of interest-only loans, which represented 11% and 15%, respectively, of the prime mortgage portfolio. These loans have an interest-only payment period generally followed by an adjustable-rate or fixed-rate fully amortizing payment period to maturity and are typically originated as higher-balance loans to higher-income borrowers. To date, losses on this portfolio generally have been consistent with the broader prime mortgage portfolio and the Firm's expectations. The Firm continues to monitor the risks associated with these loans. Subprime mortgages continued to decrease due to portfolio runoff. Early-stage and late-stage delinquencies have improved from December 31, 2014. Net charge-offs continued to improve as a result of improvement in home prices and delinquencies. Auto: Auto loans increased from December 31, 2014, as new originations outpaced paydowns and payoffs. Nonaccrual loans were stable compared with December 31, 2014. Net charge-offs for the year ended December 31, 2015 increased compared with the prior year, as a result of higher loan balances and a moderate increase in loss severity. The auto loan portfolio predominantly consists of prime-quality credits. Business banking: Business banking loans increased from December 31, 2014 due to an increase in loan originations. Nonaccrual loans declined from December 31, 2014 and net charge-offs for the year ended December 31, 2015 decreased from the prior year due to continued discipline in credit underwriting. Student and other: Student and other loans decreased from December 31, 2014 due primarily to the run-off of the student loan portfolio as the Firm ceased originations of student loans during the fourth quarter of 2013. Nonaccrual loans and net charge-offs also declined as a result of the run-off of the student loan portfolio. Purchased credit-impaired loans: PCI loans acquired in the Washington Mutual transaction decreased as the portfolio continues to run off. 1.4 12.4 4.0 3.8 All Other 38.8% Top 5 States - Residential Real Estate (at December 31, 2015) Florida 4.8% Texas 5.8% Illinois 7.4% At December 31, 2015, $123.0 billion, or 61% of total retained residential real estate loan portfolio, excluding mortgage loans insured by U.S. government agencies and PCI loans, were concentrated in California, New York, Illinois, Texas and Florida, compared with $94.3 billion, or 63%, at December 31, 2014. California had the greatest concentration of retained residential loans with 28% at December 31, 2015, compared with 26% at December 31, 2014. The unpaid principal balance of PCI loans concentrated in these five states represented 74% of total PCI loans at both December 31, 2015, and December 31, 2014. For further information on the geographic composition of the Firm's residential real estate loans, see Note 14. California 28.0% 37.4% Top 5 States Residential Real Estate (at December 31, 2014) New York 15.2% Texas 5.3% Illinois Florida 5.7% 7.2% California 26.0% All Other Senior lien 90 days or more delinquent(a) Geographic composition of residential real estate loans (a) Includes the original nonaccretable difference established in purchase accounting of $30.5 billion for principal losses plus additional principal losses recognized subsequent to acquisition through the provision and allowance for loan losses. The remaining nonaccretable difference for principal losses was $1.5 billion and $2.3 billion at December 31, 2015 and 2014, respectively. 3.7 3.5 3.3 3.3 3.0 2.8 10.0 9.9 (b) Life-to-date ("LTD") liquidation losses represent both realization of loss upon loan resolution and any principal forgiven upon modification. For further information on the Firm's PCI loans, including write-offs, see Note 14. 9.5 $ 31.8 $ 31.6 $ 28.9 $ 28.0 9.3 New York 18.4% Senior lien 30 89 days delinquent Junior liens subordinate to: Lending-related commitments(c) 58,478 58,153 Receivables from customers(d) 125 108 Total consumer exposure, excluding credit card 403,424 353,635 Credit Card Loans retained(e) Loans held-for-sale Total credit card loans Lending-related commitments(c) Total credit card exposure Total consumer credit portfolio Memo: Total consumer credit portfolio, excluding PCI 0.46 0.30 1,318 954 344,355 294,979 5,315 6,418 954 1,318 0.30 0.46 131,387 Loans held-for-sale 395 (f) 98 91 Total consumer, excluding credit card loans 344,821 295,374 5,413 6,509 466 (f) 128,027 76 3,021 JPMorgan Chase & Co./2015 Annual Report 115 Management's discussion and analysis (g) At December 31, 2015 and 2014, nonaccrual loans excluded: (1) mortgage loans insured by U.S. government agencies of $6.3 billion and $7.8 billion, respectively, that are 90 or more days past due; and (2) student loans insured by U.S. government agencies under the FFELP of $290 million and $367 million, respectively, that are 90 or more days past due. These amounts have been excluded from nonaccrual loans based upon the government guarantee. In addition, credit card loans are generally exempt from being placed on nonaccrual status, as permitted by regulatory guidance. (h) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. (i) Net charge-offs and net charge-off rates excluded $208 million and $533 million of write-offs of prime mortgages in the PCI portfolio for the years ended December 31, 2015 and 2014. These write-offs decreased the allowance for loan losses for PCI loans. See Allowance for Credit Losses on pages 130-132 for further details. Consumer, excluding credit card Portfolio analysis (f) Predominantly represents prime mortgage loans held-for-sale. Consumer loan balances increased during the year ended December 31, 2015, predominantly due to originations of high-quality prime mortgage loans that have been retained, partially offset by paydowns and the charge-off or liquidation of delinquent loans. Credit performance has continued to improve across most portfolios as the economy strengthened and home prices increased. Home equity: The home equity portfolio declined from December 31, 2014 primarily reflecting loan paydowns and charge-offs. Both early-stage and late-stage delinquencies declined from December 31, 2014. Net charge-offs for both senior and junior lien home equity loans at December 31, 2015, declined when compared with the prior year as a result of improvement in home prices and delinquencies, but charge-offs remain elevated compared with pre- recessionary levels. At December 31, 2015, approximately 15% of the Firm's home equity portfolio consists of home equity loans ("HELOANS") and the remainder consists of home equity lines of credit ("HELOCS”). HELOANS are generally fixed- rate, closed-end, amortizing loans, with terms ranging from 3-30 years. Approximately 60% of the HELOANS are senior lien loans and the remainder are junior lien loans. In general, HELOCs originated by the Firm are revolving loans for a 10-year period, after which time the HELOC recasts into a loan with a 20-year amortization period. At the time of origination, the borrower typically selects one of two minimum payment options that will generally remain in effect during the revolving period: a monthly payment of 1% of the outstanding balance, or interest-only payments based on a variable index (typically Prime). HELOCS originated by Washington Mutual were generally revolving loans for a 10-year period, after which time the HELOC converts to an interest-only loan with a balloon payment at the end of the loan's term. The unpaid principal balance of HELOCs outstanding was $41 billion at December 31, 2015. Since January 1, 2014, approximately $8 billion of HELOCS have recast from interest-only to fully amortizing payments; based upon contractual terms, approximately $19 billion is scheduled to recast in the future, consisting of $7 billion in 2016, $6 billion in 2017 and $6 billion in 2018 and beyond. However, of the total $19 billion scheduled to recast in the future, $13 billion is expected to actually recast; and the remaining $6 billion represents loans to borrowers who are expected to pre-pay or loans that are likely to charge-off prior to recast. The Firm has considered this payment recast risk in its allowance for loan losses based upon the estimated amount of payment shock (i.e., the excess of the fully-amortizing payment over the interest-only payment in effect prior to recast) expected to occur at the payment recast date, along with the corresponding estimated probability of default and loss severity assumptions. Certain factors, such as future developments in both unemployment rates and home prices, could have a significant impact on the performance of these loans. The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are exhibiting a material deterioration in their credit risk profile. The Firm will continue to evaluate both the near-term and longer-term repricing and recast risks inherent in its HELOC portfolio to ensure that changes in the Firm's estimate of incurred losses are appropriately considered in the allowance for loan losses and that the Firm's account management practices are appropriate given the portfolio's risk profile. High-risk seconds are junior lien loans where the borrower has a senior lien loan that is either delinquent or has been modified. Such loans are considered to pose a higher risk of default than junior lien loans for which the senior lien loan is neither delinquent nor modified. The Firm estimates the balance of its total exposure to high-risk seconds on a quarterly basis using internal data and loan level credit bureau data (which typically provides the delinquency status of the senior lien loan). The estimated balance of these high-risk seconds may vary from quarter to quarter for reasons such as the movement of related senior lien loans into and out of the 30+ day delinquency bucket. 116 JPMorgan Chase & Co./2015 Annual Report Current high-risk seconds December 31, (in billions) PCI loans are excluded from the following discussions of individual loan products and are addressed separately below. For further information about the Firm's consumer portfolio, including information about delinquencies, loan modifications and other credit quality indicators, see Note 14. Modified current senior lien (e) Includes accrued interest and fees net of an allowance for the uncollectible portion of accrued interest and fee income. (c) Credit card and home equity lending-related commitments represent the total available lines of credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit would be used at the same time. For credit card and home equity commitments (if certain conditions are met), the Firm can reduce or cancel these lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. 131,463 515,518 646,981 131,048 525,963 657,011 $ 1,050,405 $ 1,009,407 $ 1,010,646 $ 963,950 $ 5,413 $ 6,509 $ 5,413 $ 6,509 (d) Receivables from customers represent margin loans to retail brokerage customers, and are included in Accrued interest and accounts receivable on the Consolidated balance sheets. $ 4,076 $ 4,747 $ 4,076 $ 4,747 1.15% 1.30% 3,122 3,429 2.51 2.75 3,122 3,429 2.51 2.75 (a) At December 31, 2015 and 2014, excluded operating lease assets of $9.2 billion and $6.7 billion, respectively. (b) At December 31, 2015 and 2014, approximately 64% and 57% of the PCI option ARMS portfolio has been modified into fixed-rate, fully amortizing loans, respectively. 0.92% 1.02% Current estimated loan-to-values ("LTVS") of residential real estate loans The current estimated average LTV ratio for residential real estate loans retained, excluding mortgage loans insured by U.S. government agencies and PCI loans, was 59% at both December 31, 2015 and 2014. Although home prices continue to recover, the decline in home prices since 2007 has had a significant impact on the collateral values underlying the Firm's residential real estate loan portfolio. In general, the delinquency rate for loans with high LTV ratios is greater than the delinquency rate for loans in which the borrower has greater equity in the collateral. While a large portion of the loans with current estimated LTV ratios greater than 100% continue to pay and are current, the continued willingness and ability of these borrowers to pay remains a risk. 2014 December 31, (in millions) Retained loans Nonaccrual retained loans (d) Retained loans Nonaccrual retained loans (d) Modified residential real estate loans, excluding PCI loans (a)(b) Home equity-senior lien $ 1,048 $ 581 Home equity - junior lien 1,310 639 $ 1,101 $ 1,304 628 632 2015 Nonaccrual loans Nonaccrual loans: The following table presents changes in the consumer, excluding credit card, nonaccrual loans for the years ended December 31, 2015 and 2014. Active and suspended foreclosure: For information on loans that were in the process of active or suspended foreclosure, see Note 14. $ 4,792 $ 5,845 621 664 5,413 6,509 277 437 Prime mortgage, 48 Total assets acquired in loan satisfactions Total nonperforming assets 325 473 $ 5,738 $ 6,982 (a) At December 31, 2015 and 2014, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $6.3 billion and $7.8 billion, respectively, that are 90 or more days past due; (2) student loans insured by U.S. government agencies under the FFELP of $290 million and $367 million, respectively, that are 90 or more days past due; and (3) real estate owned insured by U.S. government agencies of $343 million and $462 million, respectively. These amounts have been excluded based upon the government guarantee. (b) Excludes PCI loans that were acquired as part of the Washington Mutual transaction, which are accounted for on a pool basis. Since each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, the past-due status of the pools, or that of individual loans within the pools, is not meaningful. Because the Firm is recognizing interest income on each pool of loans, each pool is considered to be performing. Nonaccrual loans in the residential real estate portfolio totaled $4.8 billion and $5.8 billion at December 31, 2015, and 2014, respectively, of which 31% and 32%, respectively, were greater than 150 days past due. In the aggregate, the unpaid principal balance of residential real estate loans greater than 150 days past due was charged down by approximately 44% and 50% to the estimated net realizable value of the collateral at December 31, 2015 and 2014, respectively. 36 including option ARMS 4,826 1,287 ΝΑ (in millions) 2015 2014 Subprime mortgage 3,242 NA 3,647 6,309 NA $ Additions 6,509 $ 3,662 7,496 4,905 Option ARMS 10,427 ΝΑ Beginning balance 2014 ΝΑ Prime mortgage Subprime mortgage 1,864 670 6,145 2,878 1,559 931 Total modified residential real estate loans, excluding PCI loans 5,686 $ 9,048 $ 3,177 3,750 Modified PCI loans (c) Home equity $ 2,526 ΝΑ $ 2,580 ΝΑ Year ended December 31, $ 11,428 $ 2015 Other Real estate owned Net carrying to current estimated collateral value(b)(d) balance LTV ratio(a)(b) value(d) collateral value(b)(d) $ 15,342 Current estimated (c) $ 13,281 68% (e) $ 17,740 78% (c) $ 15,337 8,919 66 7,908 73% 58 principal to current estimated 118 JPMorgan Chase & Co./2015 Annual Report The following table presents the current estimated LTV ratios for PCI loans, as well as the ratios of the carrying value of the underlying loans to the current estimated collateral value. Because such loans were initially measured at fair value, the ratios of the carrying value to the current estimated collateral value will be lower than the current estimated LTV ratios, which are based on the unpaid principal balances. The estimated collateral values used to calculate these ratios do not represent actual appraised loan-level collateral values; as such, the resulting ratios are necessarily imprecise and should therefore be viewed as estimates. LTV ratios and ratios of carrying values to current estimated collateral values - PCI loans 2015 2014 December 31, (in millions, except ratios) Unpaid Home equity Subprime mortgage Option ARMS Ratio of net carrying value Ratio of net carrying value Unpaid principal balance Current estimated LTV ratio(a)(b) Net carrying value(d) Prime mortgage Total loans - retained 4,051 14,353 64 For further information on current estimated LTVS of residential real estate loans, see Note 14. Loan modification activities - residential real estate loans The performance of modified loans generally differs by product type due to differences in both the credit quality and the types of modifications provided. Performance JPMorgan Chase & Co./2015 Annual Report metrics for modifications to the residential real estate portfolio, excluding PCI loans, that have been seasoned more than six months show weighted-average redefault rates of 20% for senior lien home equity, 22% for junior lien home equity, 17% for prime mortgages including option ARMS, and 29% for subprime mortgages. The cumulative performance metrics for modifications to the PCI residential real estate portfolio that have been seasoned more than six months show weighted average redefault rates of 20% for home equity, 19% for prime mortgages, 16% for option ARMS and 33% for subprime mortgages. The favorable performance of the PCI option ARM modifications is the result of a targeted proactive program which fixed the borrower's payment to the amount at the point of modification. The cumulative redefault rates reflect the performance of modifications completed under both the U.S. Government's Home Affordable Modification Program ("HAMP") and the Firm's proprietary modification programs (primarily the Firm's modification program that was modeled after HAMP) from October 1, 2009, through December 31, 2015. Certain loans that were modified under HAMP and the Firm's proprietary modification programs have interest rate reset provisions ("step-rate modifications"). Interest rates on these loans generally began to increase in 2014 by 1% per year and will continue to do so, until the rate reaches a specified cap, typically at a prevailing market interest rate for a fixed-rate loan as of the modification date. The 119 Management's discussion and analysis carrying value of non-PCI loans modified in step-rate modifications was $4 billion at December 31, 2015, with $447 million that experienced the initial interest rate increase in 2015 and $1 billion that is scheduled to experience the initial interest rate increase in each of 2016 and 2017. The unpaid principal balance of PCI loans modified in step-rate modifications was $10 billion at December 31, 2015, with $1 billion that experienced the initial interest rate increase in 2015, and $3 billion and $2 billion scheduled to experience the initial interest rate increase in 2016 and 2017, respectively. The Firm continues to monitor this risk exposure to ensure that it is appropriately considered in the allowance for loan losses. The following table presents information as of December 31, 2015 and 2014, relating to modified retained residential real estate loans for which concessions have been granted to borrowers experiencing financial difficulty. Modifications of PCI loans continue to be accounted for and reported as PCI loans, and the impact of the modification is incorporated into the Firm's quarterly assessment of estimated future cash flows. Modifications of consumer loans other than PCI loans are generally accounted for and reported as TDRs. For further information on modifications for the years ended December 31, 2015 and 2014, see Note 14. While the current estimated collateral value is greater than the net carrying value of PCI loans, the ultimate performance of this portfolio is highly dependent on borrowers' behavior and ongoing ability and willingness to continue to make payments on homes with negative equity, as well as on the cost of alternative housing. Modified residential real estate loans The following table presents information as of December 31, 2015 and 2014, about consumer, excluding credit card, nonperforming assets. Nonperforming assets (a) December 31, (in millions) Nonaccrual loans (b) Residential real estate Other consumer Total nonaccrual loans Assets acquired in loan satisfactions Nonperforming assets 73 The current estimated average LTV ratios were 65% and 78% for California and Florida PCI loans, respectively, at December 31, 2015, compared with 71% and 85%, respectively, at December 31, 2014. Average LTV ratios have declined consistent with recent improvements in home prices as well as a result of loan pay downs. Although home prices have improved, home prices in most areas of California and Florida are still lower than at the peak of the housing market; this continues to negatively affect current estimated average LTV ratios and the ratio of net carrying value to current estimated collateral value for loans in the PCI portfolio. Of the total PCI portfolio, 6% of the loans had a current estimated LTV ratio greater than 100%, and 1% had a current LTV ratio of greater than 125% at December 31, 2015, compared with 10% and 2%, respectively, at December 31, 2014. allowance for loan losses at December 31, 2015 and 2014 of $985 million and $1.2 billion for prime mortgage, $49 million and $194 million for option ARMS, $1.7 billion and $1.8 billion for home equity, respectively, and $180 million for subprime mortgage at December 31, 2014. There was no allowance for loan losses for subprime mortgage at December 31, 2015. 3,263 13,804 59 62 10,249 4,652 71 9,027 79 3,493 16,496 (e) The current period ratio has been updated to include the effect of any outstanding senior lien related to a property for which the Firm holds the junior home equity lien. The prior period ratio has been revised to conform with the current presentation. 69 63 59 65 15,514 (a) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated at least quarterly based on home valuation models that utilize nationally recognized home price index valuation estimates; such models incorporate actual data to the extent available and forecasted data where actual data is not available. (b) Effective December 31, 2015, the current estimated LTV ratios and the ratios of net carrying value to current estimated collateral value reflect updates to the nationally recognized home price index valuation estimates incorporated into the Firm's home valuation models. The prior period ratios have been revised to conform with these updates in the home price index. (c) Represents current estimated combined LTV for junior home equity liens, which considers all available lien positions, as well as unused lines, related to the property. All other products are presented without consideration of subordinate liens on the property. (d) Net carrying value includes the effect of fair value adjustments that were applied to the consumer PCI portfolio at the date of acquisition and is also net of the 73% (e) ΝΑ (j) Average consumer loans held-for-sale were $2.1 billion and $917 million, respectively, for the years ended December 31, 2015 and 2014. These amounts were excluded when calculating net charge-off rates. NA ΝΑ 347 515 NA ΝΑ 54 44 Total assets acquired in loan satisfactions ΝΑ ΝΑ 401 559 Total assets 910,473 ΝΑ 865,391 Real estate owned Other 7,408 837,299 757,336 6,429 7,133 59,677 78,975 204 275 customers and other 13,497 29,080 Total credit-related assets 910,473 865,391 6,633 Assets acquired in loan satisfactions 7,034 7,967 940,395 $1,850,868 $1,816,388 $ 4,759 114 Average retained loans Loans reported 780,293 729,876 Loans reported, excluding residential real estate PCI loans 736,543 679,869 Net charge-off rates Loans reported Loans - reported, excluding PCI 0.52% 0.55 0.65% 0.70 $ 4,086 $ 2014 950,997 193 103 7,227 $ 8,070 Lending-related commitments Total credit portfolio Credit derivatives used in credit portfolio management activities (a) Liquid securities and other cash collateral held against derivatives 21 Year ended December 31, (in millions, except ratios) $ (20,681) $ (26,703) $ (9) $ (16,580) (19,604) ΝΑ ΝΑ 2015 Net charge-offs 25 2,611 2,861 The methodologies used to estimate credit losses depend on the characteristics of the credit exposure, as described below. Scored exposure The scored portfolio is generally held in CCB and predominantly includes residential real estate loans, credit card loans, certain auto and business banking loans, and student loans. For the scored portfolio, credit loss estimates are based on statistical analysis of credit losses over discrete periods of time. The statistical analysis uses portfolio modeling, credit scoring, and decision-support tools, which consider loan-level factors such as delinquency status, credit scores, collateral values, and other risk factors. Credit loss analyses also consider, as appropriate, uncertainties and other factors, including those related to current macroeconomic and political conditions, the quality of underwriting standards, and other internal and external factors. The factors and analysis are updated on a quarterly basis or more frequently as market conditions dictate. Risk-rated exposure Risk-rated portfolios are generally held in CIB, CB and AM, but also include certain business banking and auto dealer loans held in CCB that are risk-rated because they have characteristics similar to commercial loans. For the risk- rated portfolio, credit loss estimates are based on estimates of the probability of default ("PD") and loss severity given a default. The estimation process begins with risk ratings that are assigned to each loan facility to differentiate risk within the portfolio. These risk ratings are reviewed regularly by Credit Risk Management and revised as needed to reflect the borrower's current financial position, risk profile and related collateral. The probability of default is the likelihood that a loan will default and not be fully repaid by the borrower. The loss given default ("LGD") is the estimated loss on the loan that would be realized upon the default of JPMorgan Chase & Co./2015 Annual Report the borrower and takes into consideration collateral and structural support for each credit facility. The probability of default is estimated for each borrower, and a loss given default is estimated for each credit facility. The calculations and assumptions are based on historic experience and management judgment and are reviewed regularly. Stress testing Stress testing is important in measuring and managing credit risk in the Firm's credit portfolio. The process assesses the potential impact of alternative economic and business scenarios on estimated credit losses for the Firm. Economic scenarios, and the parameters underlying those scenarios, are defined centrally, are articulated in terms of macroeconomic factors, and applied across the businesses. The stress test results may indicate credit migration, changes in delinquency trends and potential losses in the credit portfolio. In addition to the periodic stress testing processes, management also considers additional stresses outside these scenarios, including industry and country- specific stress scenarios, as necessary. The Firm uses stress testing to inform decisions on setting risk appetite both at a Firm and LOB level, as well as to assess the impact of stress on individual counterparties. Risk monitoring and management The Firm has developed policies and practices that are designed to preserve the independence and integrity of the approval and decision-making process of extending credit to ensure credit risks are assessed accurately, approved properly, monitored regularly and managed actively at both the transaction and portfolio levels. The policy framework establishes credit approval authorities, concentration limits, risk-rating methodologies, portfolio review parameters and guidelines for management of distressed exposures. In addition, certain models, assumptions and inputs used in evaluating and monitoring credit risk are independently validated by groups that are separate from the line of businesses. For consumer credit risk, delinquency and other trends, including any concentrations at the portfolio level, are monitored, as certain of these trends can be modified through changes in underwriting policies and portfolio guidelines. Consumer Risk Management evaluates delinquency and other trends against business expectations, current and forecasted economic conditions, and industry benchmarks. Historical and forecasted trends are incorporated into the modeling of estimated consumer credit losses and are part of the monitoring of the credit risk profile of the portfolio. For further discussion of consumer loans, see Note 14. Wholesale credit risk is monitored regularly at an aggregate portfolio, industry, and individual client and counterparty level with established concentration limits that are reviewed and revised as deemed appropriate by management, typically on an annual basis. Industry and counterparty limits, as measured in terms of exposure and economic risk appetite, are subject to stress-based loss constraints. In addition, wrong-way risk – the risk that exposure to a counterparty is positively correlated with the impact of a default by the same counterparty, which could cause exposure to increase at the same time as the counterparty's capacity to meet its obligations is decreasing – is actively monitored as this risk could result in greater exposure at default compared with a transaction with another counterparty that does not have this risk. Management of the Firm's wholesale credit risk exposure is accomplished through a number of means, including: probability of default of an obligor or counterparty, the loss severity given a default event and the exposure at default. Based on these factors and related market-based inputs, the Firm estimates credit losses for its exposures. Probable credit losses inherent in the consumer and wholesale loan portfolios are reflected in the allowance for loan losses, and probable credit losses inherent in lending-related commitments are reflected in the allowance for lending- related commitments. These losses are estimated using statistical analyses and other factors as described in Note 15. In addition, potential and unexpected credit losses are reflected in the allocation of credit risk capital and represent the potential volatility of actual losses relative to the established allowances for loan losses and lending- related commitments. The analyses for these losses include stress testing considering alternative economic scenarios as described in the Stress testing section below. For further information, see Critical Accounting Estimates used by the Firm on pages 165-169. 112 The Credit Risk Management function identifies, measures, limits, manages and monitors credit risk across the Firm's businesses. To measure credit risk, the Firm employs several methodologies for estimating the likelihood of obligor or counterparty default. Methodologies for measuring credit risk vary depending on several factors, including type of asset (e.g., consumer versus wholesale), risk measurement parameters (e.g., delinquency status and borrower's credit score versus wholesale risk-rating) and risk management and collection processes (e.g., retail collection center versus centrally managed workout groups). Credit risk measurement is based on the Risk identification and measurement Home equity-senior lien $ 14,848 $ 16,367 111 Management's discussion and analysis • CREDIT RISK MANAGEMENT Credit risk management Credit risk management is an independent risk management function that identifies and monitors credit risk throughout the Firm and defines credit risk policies and procedures. The credit risk function reports to the Firm's CRO. The Firm's credit risk management governance includes the following activities: • Establishing a comprehensive credit risk policy framework Monitoring and managing credit risk across all portfolio segments, including transaction and exposure approval Setting industry concentration limits and establishing underwriting guidelines Assigning and managing credit authorities in connection with the approval of all credit exposure Managing criticized exposures and delinquent loans Determining the allowance for credit losses and ensuring appropriate credit risk-based capital management Credit risk is the risk of loss arising from the default of a customer, client or counterparty. The Firm provides credit to a variety of customers, ranging from large corporate and institutional clients to individual consumers and small businesses. In its consumer businesses, the Firm is exposed to credit risk primarily through its residential real estate, credit card, auto, business banking and student lending businesses. Originated mortgage loans are retained in the mortgage portfolio, securitized or sold to U.S. government agencies and U.S. government-sponsored enterprises; other types of consumer loans are typically retained on the balance sheet. In its wholesale businesses, the Firm is exposed to credit risk through its underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through its operating services activities (such as cash management and clearing activities), securities financing activities, investment securities portfolio, and cash placed with banks. A portion of the loans originated or acquired by the Firm's wholesale businesses are generally retained on the balance sheet; the Firm's syndicated loan business distributes a significant percentage of originations into the market and is an important component of portfolio management. (a) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. For additional information, see Credit derivatives on page 129 and Note 6. • • Total credit portfolio ΝΑ Loans held-for-sale Loans at fair value Total loans reported Derivative receivables Receivables from Credit exposure 2015 2014 $ 832,792 $ 747,508 1,646 Nonperforming (b)(c) 2015 2014 $ 6,303 $ 7,017 7,217 101 95 For discussion of the consumer credit environment and consumer loans, see Consumer Credit Portfolio on pages 115-121 and Note 14. For discussion of wholesale credit environment and wholesale loans, see Wholesale Credit Portfolio on pages 122-129 and Note 14. In the following tables, reported loans include loans retained (i.e., held-for-investment); loans held-for-sale (which are carried at the lower of cost or fair value, with valuation changes recorded in noninterest revenue); and certain loans accounted for at fair value. In addition, the Firm records certain loans accounted for at fair value in trading assets. For further information regarding these loans, see Note 3 and Note 4. For additional information on the Firm's loans and derivative receivables, including the Firm's accounting policies, see Note 14 and Note 6, respectively. For further information regarding the credit risk inherent in the Firm's cash placed with banks, investment securities portfolio, and securities financing portfolio, see Note 5, Note 12, and Note 13, respectively. Effective January 1, 2015, the Firm no longer includes within its disclosure of wholesale lending-related commitments the unused amount of advised uncommitted lines of credit as it is within the Firm's discretion whether or not to make a loan under these lines, and the Firm's approval is generally required prior to funding. Prior period amounts have been revised to conform with the current period presentation. CREDIT PORTFOLIO Management's discussion and analysis Loan syndications and participations • Loan sales and securitizations • Credit derivatives • Master netting agreements Loan underwriting and credit approval process Collateral and other risk-reduction techniques • • Independently assessing and validating the changing risk grades assigned to exposures; and Evaluating the effectiveness of business units' risk ratings, including the accuracy and consistency of risk grades, the timeliness of risk grade changes and the justification of risk grades in credit memoranda. Risk reporting To enable monitoring of credit risk and effective decision- making, aggregate credit exposure, credit quality forecasts, concentration levels and risk profile changes are reported regularly to senior members of Credit Risk Management. Detailed portfolio reporting of industry, customer, product and geographic concentrations occurs monthly, and the appropriateness of the allowance for credit losses is reviewed by senior management at least on a quarterly basis. Through the risk reporting and governance structure, credit risk trends and limit exceptions are provided regularly to, and discussed with, risk committees, senior management and the Board of Directors as appropriate. JPMorgan Chase & Co./2015 Annual Report 113 In addition to Credit Risk Management, Internal Audit performs periodic exams, as well as continuous reviews, where appropriate, of the Firm's consumer and wholesale portfolios. For risk-rated portfolios, a Credit Review group within Internal Audit is responsible for: (b) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. December 31, (in millions) Loans retained JPMorgan Chase & Co./2015 Annual Report 20,058 263 279 253 305 1.23 1.58 Student and other 10,096 10,970 242 270 200 347 1.89 21,208 3.07 Business banking 0.38 3,690 5,056 751 1,036 (53) (27) (1.22) (0.43) Auto(a) 60,255 54,536 116 115 214 181 0.34 Total loans, excluding PCI loans and loans held-for-sale 303,357 248,283 15,708 ΝΑ 금금금금 NA NA NA NA NA NA NA NA Total loans - PCI 40,998 46,696 (c) At December 31, 2015 and 2014, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $6.3 billion and $7.8 billion, respectively, that are 90 or more days past due; (2) student loans insured by U.S. government agencies under the FFELP of $290 million and $367 million, respectively, that are 90 or more days past due; and (3) REO insured by U.S. government agencies of $343 million and $462 million, respectively. These amounts have been excluded based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council ("FFIEC"). 13,853 NA 3,673 3,263 5,315 6,418 954 1,318 0.55 Loans - PCI Home equity Subprime mortgage 14,989 ΝΑ Prime mortgage Subprime mortgage Option ARMS (b) 8,893 10,220 NA 17,095 0.04 0.35 39 120 6,509 5,413 $ $ (987) (1,096) Net additions/(reductions) Ending balance 5,892 4,758 Total reductions 644 565 Foreclosures and other liquidations 2,083 1,725 JPMorgan Chase & Co./2015 Annual Report 2014 2015 2014 CONSUMER CREDIT PORTFOLIO 0.04 The Firm's consumer portfolio consists primarily of residential real estate loans, credit card loans, auto loans, business banking loans, and student loans. The Firm's focus is on serving the prime segment of the consumer credit market. The credit performance of the consumer portfolio continues to benefit from discipline in credit underwriting as well as improvement in the economy driven by increasing home prices and lower unemployment. Both early-stage delinquencies (30-89 days delinquent) and late-stage delinquencies (150+ days delinquent) for residential real estate, excluding government guaranteed loans, declined from December 31, 2014 levels. The Credit Card 30+ day delinquency rate and the net charge-off rate remain near historic lows. For further information on consumer loans, see Note 14. The following table presents consumer credit-related information with respect to the credit portfolio held by CCB, prime mortgage and home equity loans held by AM, and prime mortgage loans held by Corporate. For further information about the Firm's nonaccrual and charge-off accounting policies, see Note 14. Consumer credit portfolio As of or for the year ended December 31, Returned to performing status (in millions, except ratios) Nonaccrual loans (g)(h) Net charge-offs/ (recoveries) (i) 2015 2014 2015 2014 2015 Credit exposure 1,306 Average annual net charge-off/(recovery) rate(i)(i) 1,859 0.50% Home equity-junior lien 30,711 36,375 1,324 1,590 391 0.43% 0.67 Prime mortgage, including option ARMS 162,549 104,921 1,752 800 2,190 49 1.03 82 222 (c) Amounts represent the unpaid principal balance of modified PCI loans. (d) As of December 31, 2015 and 2014, nonaccrual loans included $2.5 billion and $2.9 billion, respectively, of TDRS for which the borrowers were less than 90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status, see Note 14. ΝΑ Principal payments and other (a) Charge-offs (a) Other reductions includes loan sales. 1,668 (a) Amounts represent the carrying value of modified residential real estate loans. (b) At December 31, 2015 and 2014, $3.8 billion and $4.9 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance with the standards of the appropriate government agency (i.e., FHA, VA, RHS) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. For additional information about sales of loans in securitization transactions with Ginnie Mae, see Note 16. Total modified PCI loans $21,881 NA $ 24,247 ΝΑ 11,711 $ 867 $ 938 $ Reductions: 69 $ December 31, (in millions) 2014 2015 Receivables from customers primarily represent margin loans to prime and retail brokerage clients that are collateralized through a pledge of assets maintained in clients' brokerage accounts which are subject to daily minimum collateral requirements. In the event that the collateral value decreases, a maintenance margin call is made to the client to provide additional collateral into the account. If additional collateral is not provided by the client, the client's position may be liquidated by the Firm to meet the minimum collateral requirements. 26,363 $ Derivative receivables 33,725 $ Credit derivatives Foreign exchange Equity In the Firm's view, the total contractual amount of these wholesale lending-related commitments is not representative of the Firm's likely actual future credit exposure or funding requirements. In determining the amount of credit risk exposure the Firm has to wholesale lending-related commitments, which is used as the basis for allocating credit risk capital to these commitments, the Firm has established a "loan-equivalent" amount for each commitment; this amount represents the portion of the unused commitment or other contingent exposure that is expected, based on average portfolio historical experience, to become drawn upon in an event of a default by an obligor. The loan-equivalent amount of the Firm's lending- related commitments was $212.4 billion and $216.5 billion as of December 31, 2015 and 2014, respectively. Clearing services JPMorgan Chase & Co./2015 Annual Report The following table summarizes the net derivative receivables for the periods presented. In the normal course of business, the Firm uses derivative instruments predominantly for market-making activities. Derivatives enable customers to manage exposures to fluctuations in interest rates, currencies and other markets. The Firm also uses derivative instruments to manage its own credit and other market risk exposure. The nature of the counterparty and the settlement mechanism of the derivative affect the credit risk to which the Firm is exposed. For OTC derivatives the Firm is exposed to the credit risk of the derivative counterparty. For exchange- traded derivatives ("ETD"), such as futures and options and "cleared" over-the-counter ("OTC-cleared") derivatives, the Firm is generally exposed to the credit risk of the relevant CCP. Where possible, the Firm seeks to mitigate its credit risk exposures arising from derivative transactions through the use of legally enforceable master netting arrangements and collateral agreements. For further discussion of derivative contracts, counterparties and settlement types, see Note 6. Derivative contracts The Firm provides clearing services for clients entering into securities and derivative transactions. Through the provision of these services the Firm is exposed to the risk of non-performance by its clients and may be required to share in losses incurred by central counterparties ("CCPS"). Where possible, the Firm seeks to mitigate its credit risk to its clients through the collection of adequate margin at inception and throughout the life of the transactions and can also cease provision of clearing services if clients do not adhere to their obligations under the clearing agreement. For further discussion of Clearing services, see Note 29. The Firm uses lending-related financial instruments, such as commitments (including revolving credit facilities) and guarantees, to meet the financing needs of its customers. The contractual amounts of these financial instruments represent the maximum possible credit risk should the counterparties draw down on these commitments or the Firm fulfills its obligations under these guarantees, and the counterparties subsequently fail to perform according to the terms of these contracts. Lending-related commitments Receivables from customers 1,423 Interest rate 1,838 Liquid securities and other cash collateral held against derivative receivables Total, net of all collateral 21,253 In addition to the collateral described in the preceding paragraph, the Firm also holds additional collateral (primarily cash; G7 government securities; other liquid government-agency and guaranteed securities; and corporate debt and equity securities) delivered by clients at the initiation of transactions, as well as collateral related to contracts that have a non-daily call frequency and collateral that the Firm has agreed to return but has not yet settled as of the reporting date. Although this collateral does not reduce the balances and is not included in the table above, it is available as security against potential exposure that could arise should the fair value of the client's derivative transactions move in the Firm's favor. As of December 31, 2015 and 2014, the Firm held $43.7 billion and $48.6 billion, respectively, of this additional collateral. The derivative receivables fair value, net of all collateral, also does not include other credit enhancements, such as letters of credit. For additional information on the Firm's use of collateral agreements, see Note 6. Management's discussion and analysis 126 While useful as a current view of credit exposure, the net fair value of the derivative receivables does not capture the potential future variability of that credit exposure. To capture the potential future variability of credit exposure, the Firm calculates, on a client-by-client basis, three measures of potential derivatives-related credit loss: Peak, Derivative Risk Equivalent ("DRE"), and Average exposure ("AVG"). These measures all incorporate netting and collateral benefits, where applicable. 127 JPMorgan Chase & Co./2015 Annual Report Derivative receivables reported on the Consolidated balance sheets were $59.7 billion and $79.0 billion at December 31, 2015 and 2014, respectively. These amounts represent the fair value of the derivative contracts, after giving effect to legally enforceable master netting agreements and cash collateral held by the Firm. However, in management's view, the appropriate measure of current credit risk should also take into consideration additional liquid securities (primarily U.S. government and agency securities and other group of seven nations ("G7") government bonds) and other cash collateral held by the Firm aggregating $16.6 billion and $19.6 billion at December 31, 2015 and 2014, respectively, that may be used as security when the fair value of the client's exposure is in the Firm's favor. The decrease in derivative receivables was predominantly driven by declines in interest rate derivatives, commodity derivatives, foreign exchange derivatives and equity derivatives due to market movements, maturities and settlements related to client- driven market-making activities in CIB. Total, net of cash collateral Commodity 17,177 59,371 $ (19,604) (16,580) 78,975 59,677 13,982 9,185 8,177 5,529 43,097 $ -% 1,307 12 8 303 286 Returned to performing status Sales 148 87 756 534 Paydowns and other 95 882 $ 2014 2015 Gross charge-offs Reductions: Additions Peak represents a conservative measure of potential exposure to a counterparty calculated in a manner that is broadly equivalent to a 97.5% confidence level. Peak is the primary measure used by the Firm for setting of credit limits for derivative transactions, senior management reporting and derivatives exposure management. DRE exposure is a measure that expresses the risk of derivative exposure on a basis intended to be equivalent to the risk of loan exposures. DRE is a less extreme measure of potential credit loss than Peak and is used for aggregating derivative credit risk exposures with loans and other credit risk. Finally, AVG is a measure of the expected fair value of the Firm's derivative receivables at future time periods, including the benefit of collateral. AVG exposure over the total life of the derivative contract is used as the primary metric for pricing purposes and is used to calculate credit capital and the CVA, as further described below. The three year AVG exposure was $32.4 billion and $37.5 billion at December 31, 2015 and 2014, respectively, compared with derivative receivables, net of all collateral, of $43.1 billion and $59.4 billion at December 31, 2015 and 2014, respectively. The following table presents the change in the nonaccrual loan portfolio for the years ended December 31, 2015 and 2014. Wholesale nonaccrual loan activity Year ended December 31, (in millions) Beginning balance 624 $ 1,044 -% Total reductions 1,302 10 151 (139) 95 (85) $ 337,407 $ 316,060 2014 2015 Net charge-off rate Net charge-offs Gross recoveries 915 Gross charge-offs Loans reported Year ended December 31, (in millions, except ratios) Wholesale net charge-offs The following table presents net charge-offs, which are defined as gross charge-offs less recoveries, for the years ended December 31, 2015 and 2014. The amounts in the table below do not include gains or losses from sales of nonaccrual loans. Net changes Ending balance 624 (420) 392 1,016 $ $ Average loans retained The fair value of the Firm's derivative receivables incorporates an adjustment, the CVA, to reflect the credit quality of counterparties. The CVA is based on the Firm's AVG to a counterparty and the counterparty's credit spread in the credit derivatives market. The primary components of changes in CVA are credit spreads, new deal activity or unwinds, and changes in the underlying market environment. The Firm believes that active risk management is essential to controlling the dynamic credit risk in the derivatives portfolio. In addition, the Firm's risk management process takes into consideration the potential impact of wrong-way risk, which is broadly defined as the potential for increased correlation between the Firm's exposure to a counterparty (AVG) and the counterparty's credit quality. Many factors may influence the nature and magnitude of these correlations over time. To the extent that these correlations are identified, the Firm may adjust the CVA associated with that counterparty's AVG. The Firm risk manages exposure to changes in CVA by entering into credit derivative transactions, as well as interest rate, foreign exchange, equity and commodity derivative transactions. 2,289 $ 2,047 18,392 24,656 Exposure profile of derivatives measures protection purchased (a) Notional amount of December 31, (in millions) Credit derivatives used in credit portfolio management activities Credit portfolio management activities Included in the Firm's end-user activities are credit derivatives used to mitigate the credit risk associated with traditional lending activities (loans and unfunded commitments) and derivatives counterparty exposure in the Firm's wholesale businesses (collectively, “credit portfolio management” activities). Information on credit portfolio management activities is provided in the table below. For further information on derivatives used in credit portfolio management activities, see Credit derivatives in Note 6. The Firm also uses credit derivatives as an end-user to manage other exposures, including credit risk arising from certain securities held in the Firm's market-making businesses. These credit derivatives are not included in credit portfolio management activities; for further information on these credit derivatives as well as credit derivatives used in the Firm's capacity as a market-maker in credit derivatives, see Credit derivatives in Note 6. The Firm uses credit derivatives for two primary purposes: first, in its capacity as a market-maker, and second, as an end-user to manage the Firm's own credit risk associated with various exposures. For a detailed description of credit derivatives, see Credit derivatives in Note 6. Credit derivatives As previously noted, the Firm uses collateral agreements to mitigate counterparty credit risk. The percentage of the Firm's derivatives transactions subject to collateral agreements - excluding foreign exchange spot trades, which are not typically covered by collateral agreements due to their short maturity - was 87% as of December 31, 2015, largely unchanged compared with 88% as of December 31, 2014. (a) Prior period amounts have been revised to conform with current period presentation. 100% 59,371 100% $ 43,097 $ 1 821 2 17 7,500 2015 2014 Credit derivatives used to manage: Loans and lending-related commitments 7,735 In the normal course of its wholesale business, the Firm provides loans to a variety of customers, ranging from large corporate and institutional clients to high-net-worth individuals. The Firm actively manages its wholesale credit exposure. One way of managing credit risk is through secondary market sales of loans and lending-related commitments. For further discussion on loans, including information on credit quality indicators and sales of loans, see Note 14. JPMorgan Chase & Co./2015 Annual Report 130 The credit card allowance for loan losses was relatively unchanged from December 31, 2014, reflecting stable credit quality trends. For additional information about delinquencies in the credit card loan portfolio, see Consumer Credit Portfolio on pages 115-121 and Note 14. The wholesale allowance for credit losses increased from December 31, 2014, reflecting the impact of downgrades in the Oil & Gas portfolio. Excluding Oil and Gas, the wholesale portfolio continued to experience generally stable credit quality trends and low charge-off rates. The consumer, excluding credit card, allowance for loan losses decreased from December 31, 2014, due to a reduction in the residential real estate portfolio allowance, reflecting continued improvement in home prices and delinquencies and increased granularity in the impairment estimates. For additional information about delinquencies and nonaccrual loans in the consumer, excluding credit card, loan portfolio, see Consumer Credit Portfolio on pages 115-121 and Note 14. At least quarterly, the allowance for credit losses is reviewed by the Chief Risk Officer, the Chief Financial Officer and the Controller of the Firm, and discussed with the DRPC and Audit Committee of the Firm's Board of Directors. As of December 31, 2015, JPMorgan Chase deemed the allowance for credit losses to be appropriate and sufficient to absorb probable credit losses inherent in the portfolio. For a further discussion of the components of the allowance for credit losses and related management judgments, see Critical Accounting Estimates Used by the Firm on pages 165-169 and Note 15. JPMorgan Chase's allowance for loan losses covers both the consumer (primarily scored) portfolio and wholesale (risk- rated) portfolio. The allowance represents management's estimate of probable credit losses inherent in the Firm's loan portfolio. Management also determines an allowance for wholesale and certain consumer lending-related commitments. 31 ALLOWANCE FOR CREDIT LOSSES 129 JPMorgan Chase & Co./2015 Annual Report The effectiveness of the Firm's credit default swap ("CDS") protection as a hedge of the Firm's exposures may vary depending on a number of factors, including the named reference entity (i.e., the Firm may experience losses on specific exposures that are different than the named reference entities in the purchased CDS); the contractual terms of the CDS (which may have a defined credit event that does not align with an actual loss realized by the Firm); and the maturity of the Firm's CDS protection (which in some cases may be shorter than the Firm's exposures). However, the Firm generally seeks to purchase credit protection with a maturity date that is the same or similar to the maturity date of the exposure for which the protection was purchased, and remaining differences in maturity are actively monitored and managed by the Firm. The credit derivatives used in credit portfolio management activities do not qualify for hedge accounting under U.S. GAAP; these derivatives are reported at fair value, with gains and losses recognized in principal transactions revenue. In contrast, the loans and lending-related commitments being risk-managed are accounted for on an accrual basis. This asymmetry in accounting treatment, between loans and lending-related commitments and the credit derivatives used in credit portfolio management activities, causes earnings volatility that is not representative, in the Firm's view, of the true changes in value of the Firm's overall credit exposure. (a) Amounts are presented net, considering the Firm's net protection purchased or sold with respect to each underlying reference entity or index. $ 20,681 $ 26,703 Credit derivatives used in credit portfolio management activities Derivative receivables $ Management's discussion and analysis 18,594 32 13,807 Ratings profile of derivative receivables The following table summarizes the ratings profile by derivative counterparty of the Firm's derivative receivables, including credit derivatives, net of other liquid securities collateral, at the dates indicated. The ratings scale is based on the Firm's internal ratings, which generally correspond to the ratings as defined by S&P and Moody's. JPMorgan Chase & Co./2015 Annual Report 128 10 years Peak DRE AVG 5 years Rating equivalent 1 year 2 years 20 40 60 80 100 120 140 (in billions) December 31, 2015 0 The accompanying graph shows exposure profiles to the Firm's current derivatives portfolio over the next 10 years as calculated by the Peak, DRE and AVG metrics. The three measures generally show that exposure will decline after the first year, if no new trades are added to the portfolio. December 31, AAA/Aaa to AA-/Aa3 23 13,508 25 10,595 32% 18,713 24% $ 10,371 $ (in millions, except ratios) % of exposure net of all collateral % of exposure net of all collateral Exposure net of all collateral 2014(a) 2015 Total CCC+/Caal and below BB+/Bal to B-/B3 BBB+/Baal to BBB-/Baa3 A+/A1 to A-/A3 Exposure net of all collateral Loans 13,751 • Liquid securities Selected metrics Noninvestment-grade Wholesale credit exposure - industries(a) Below are summaries of the Firm's exposures as of December 31, 2015 and 2014. For additional information on industry concentrations, see Note 5. Effective in the fourth quarter 2015, the Firm realigned its wholesale industry divisions in order to better monitor and manage industry concentrations. Included in this realignment is the combination of certain previous stand-alone industries (e.g. Consumer & Retail) as well as the creation of a new industry division, Financial Market Infrastructure, consisting of clearing houses, exchanges and related depositories. In the tables below, the prior period information has been revised to conform with the current period presentation. Management's discussion and analysis As of or for the year ended 123 of the special mention, substandard and doubtful categories. The total criticized component of the portfolio, excluding loans held-for-sale and loans at fair value, was $14.6 billion at December 31, 2015, compared with $10.1 billion at December 31, 2014, driven by downgrades within the Oil & Gas portfolio. The Firm focuses on the management and diversification of its industry exposures, paying particular attention to industries with actual or potential credit concerns. Exposures deemed criticized align with the U.S. banking regulators' definition of criticized exposures, which consist Wholesale credit exposure - industry exposures (f) Prior period amounts have been revised to conform with current period presentation. (e) The maturity profile of retained loans, lending-related commitments and derivative receivables is based on remaining contractual maturity. Derivative contracts that are in a receivable position at December 31, 2015, may become a payable prior to maturity based on their cash flow profile or changes in market conditions. (d) Predominantly all of the credit derivatives entered into by the Firm where it has purchased protection, including Credit derivatives used in credit portfolio management activities, are executed with investment grade counterparties. (c) The notional amounts are presented on a net basis by underlying reference entity and the ratings profile shown is based on the ratings of the reference entity on which protection has been purchased. JPMorgan Chase & Co./2015 Annual Report (a) Represents loans held-for-sale, primarily related to syndicated loans and loans transferred from the retained portfolio, and loans at fair value. (b) These derivatives do not quality for hedge accounting under U.S. GAAP. December 31, 2015 Real Estate 231 $ 1,463 $ 88,076 $ 27,087 $ $ 116,857 $ held against derivative receivables hedges(e) Credit derivative (in millions) Net charge- offs/ (recoveries) Criticized nonperforming Criticized performing Noncriticized Investment- grade Credit exposure(d) and other cash collateral 30 days or more past due and accruing loans 208 $ 88% $ Subtotal 20,032 Total derivative receivables, net of all collateral Lending-related commitments (19,604) (19,604) Less: Liquid securities and other cash collateral held against derivatives 78,975 94,635 227,078 74% 82,836 Total % of IG Total Ratings profile Noninvestment- grade BB+/Bal & below $ $ 241,666 77,814 $ 324,502 78,975 $ 324,502 (26,703) 16,130 262,572 412,979 Loans held-for-sale and loans at fair value(a) Receivables from customers and other (3,132) $ (2,050) $ (18,653) $ (6,000) $ (26,703) $ (23,571) $ Credit derivatives used in credit portfolio management activities by reference entity ratings profile(b)(c)(d) $ 786,138 $ 786,138 23,209 9,674 110,697 other cash collateral held against derivatives 6,412 28,972 86 77 77 59,371 366,881 750,754 (f) 8,556 82,593 173,985 50,815 (f) 284,288 576,769 59,371 366,881 750,754 6,412 28,972 Total exposure - net of liquid securities and (14) $ (54) $ (47) 277 4,263 13,158 24,379 42,077 Oil & Gas (5,509) 22 (974) 17 63 610 7,654 35,071 43,398 Banks & Finance Cos (5) (245) 13 (37) 55 7 745 28,307 29,114 State & Municipal Govt(b) (289) (530) (190) 3 47 168 5,655 24,983 30,853 Utilities - (24) (7) 129 1,208 26,925 29,205 57,382 Telecommunications Technology, Media & (94) 44 (288) 18 207 1,947 29,659 53,647 85,460 Consumer & Retail 13 5 (1) (806) 46 394 7,755 37,858 46,053 Healthcare (39) (386) 8 59 40 1,164 16,663 36,519 54,386 Industrials (21) $ 112,411 $ 134,277 $ AAA/Aaa to BBB-/Baa3 Total Due after 5 years Derivative receivables 624 1,016 330,914 361,015 21 25 59,677 2,611 4 3 3,801 1,104 $357,050 $324,502 $ 988 $ 599 2014 2015 2,861 Nonperforming (c) 78,975 275 Liquid securities and management activities (b) $ (20,681) $ (26,703) $ Credit derivatives used in credit portfolio Total wholesale credit exposure Lending-related commitments Total wholesale credit- related assets $ 1,413 $ 1,002 204 $800,463 $805,742 899 1,220 438,861 434,064 28,972 13,372 Receivables from customers and other (a) 366,399 366,881 2014 2015 Credit exposure Texas California 14.0% Top 5 States Credit Card - Retained (at December 31, 2014) Illinois 5.8% Florida 5.9% New York 8.6% All Other 57.1% 8.7% Texas 9.0% (at December 31, 2015) Top 5 States Credit Card - Retained 56.4% All Other Loans outstanding in the top five states of California, Texas, New York, Florida and Illinois consisted of $57.5 billion in receivables, or 44% of the retained loan portfolio, at December 31, 2015, compared with $54.9 billion, or 43%, at December 31, 2014. The greatest geographic concentration of credit card retained loans is in California, which represented 14% of total retained loans at both December 31, 2015 and 2014, respectively. For further information on the geographic composition of the Firm's credit card loans, see Note 14. Total credit card loans increased from December 31, 2014 due to higher new account originations and increased credit card sales volume partially offset by sales of non-core loans and the transfer of commercial card loans to the CIB. The 30+ day delinquency rate decreased to 1.43% at December 31, 2015, from 1.44% at December 31, 2014. For the years ended December 31, 2015 and 2014, the net charge-off rates were 2.51% and 2.75%, respectively. The Credit Card 30+ day delinquency rate and net charge-off rate remain near historic lows. Charge-offs have improved compared to a year ago due to continued discipline in credit underwriting as well as improvement in the economy driven by lower unemployment. The credit card portfolio continues to reflect a well-seasoned, largely rewards-based portfolio that has good U.S. geographic diversification. Credit Card California 14.3% New York 8.5% Illinois Loans held-for-sale Loans at fair value Loans - reported Loans retained (in millions) December 31, Wholesale credit portfolio The wholesale credit portfolio, excluding Oil & Gas, continued to be generally stable throughout 2015, characterized by low levels of criticized exposure, nonaccrual loans and charge-offs. Growth in loans retained was driven by increased client activity, notably in commercial real estate. Discipline in underwriting across all areas of lending continues to remain a key point of focus. The wholesale portfolio is actively managed, in part by conducting ongoing, in-depth reviews of client credit quality and transaction structure, inclusive of collateral where applicable; and of industry, product and client concentrations. The Firm's wholesale businesses are exposed to credit risk through underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through various operating services such as cash management and clearing activities. A portion of the loans originated or acquired by the Firm's wholesale businesses is generally retained on the balance sheet. The Firm distributes a significant percentage of the loans it originates into the market as part of its syndicated loan business and to manage portfolio concentrations and credit risk. WHOLESALE CREDIT PORTFOLIO Management's discussion and analysis 121 JPMorgan Chase & Co./2015 Annual Report For additional information about loan modification programs to borrowers, see Note 14. Consistent with the Firm's policy, all credit card loans typically remain on accrual status until charged off. However, the Firm establishes an allowance, which is offset against loans and charged to interest income, for the estimated uncollectible portion of accrued interest and fee income. At December 31, 2015 and 2014, the Firm had $1.5 billion and $2.0 billion, respectively, of credit card loans outstanding that have been modified in TDRs. These balances included both credit card loans with modified payment terms and credit card loans that reverted back to their pre-modification payment terms because the cardholder did not comply with the modified payment terms. The decrease in modified credit card loans outstanding from December 31, 2014, was attributable to a reduction in new modifications as well as ongoing payments and charge-offs on previously modified credit card loans. Modifications of credit card loans Florida 5.8% 5.9% other cash collateral 55 held against derivatives (19,604) other cash collateral held against derivatives Total exposure - net of liquid securities and 13,372 3,965 3,965 13,372 Loans held-for-sale and loans at fair value(a) Receivables from customers and other 73 74 $ 783,883 81 8,324 98,477 196,115 34,773 267,922 570,431 43,097 366,399 766,546 18,862 9,843 119,505 12,836 251,042 419,780 227,261 Subtotal 43,097 366,399 766,546 105,514 $ 783,883 $ 5 years 1 year through Due in 1 year or less Investment- grade Due after Maturity profile(e) Derivative receivables Credit derivatives used in credit portfolio management activities by reference entity ratings profile(b)(c)(d) Loans retained December 31, 2014 86% $ (20,681) (2,927) $ (14,427) $ (5,446) $ (20,681) $ (17,754) (808) $ (in millions, except ratios) 11,399 Total derivative receivables, net of all collateral Lending-related commitments (16,580) Maturity profile (e) Loans retained (in millions, except ratios) December 31, 2015 Wholesale credit exposure - maturity and ratings profile The following tables present the maturity and ratings profiles of the wholesale credit portfolio as of December 31, 2015 and 2014. The ratings scale is based on the Firm's internal risk ratings, which generally correspond to the ratings as defined by S&P and Moody's. For additional information on wholesale loan portfolio risk ratings, see Note 14. JPMorgan Chase & Co./2015 Annual Report Due in 1 year or less 122 to prime and retail brokerage customers; these are classified in accrued interest and accounts receivable on the Consolidated balance sheets. (a) Receivables from customers and other include $13.3 billion and $28.8 billion of margin loans at December 31, 2015 and 2014, respectively, NA NA (9) $ 103 193 (b) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. For additional information, see Credit derivatives on page 129, and Note 6. (c) Excludes assets acquired in loan satisfactions. Due after 1 year through 5 years Investment- grade Ratings profile Noninvestment- grade (16,580) Less: Liquid securities and other cash collateral held against derivatives Derivative receivables 59,677 75% $ 357,050 89,314 $ $ 267,736 90,800 $357,050 59,677 $ 110,348 $ 155,902 $ Total % of IG Total BB+/Bal & below AAA/Aaa to BBB-/Baa3 Total Due after 5 years (16,580) Metals & Mining: Exposure to the Metals & Mining industry was approximately 1.8% and 1.9% of the Firm's total wholesale exposure as of December 31, 2015 and 2014, respectively. Exposure to the Metals & Mining industry decreased by $920 million in 2015 to $14.0 billion, of which $4.6 billion was drawn. The portfolio largely consists of exposure in North America, and 59% is concentrated in the Steel and Diversified Mining sub-sectors. Approximately 46% of the exposure in the Metals & Mining portfolio was investment-grade as of December 31, 2015, a decrease from 55% as of December 31, 2014, due to downgrades. (8) (81) 38 1 57 3,376 24,054 27,488 Asset Managers Transportation (130) 24 69 102 819 30,147 31,068 State & Municipal Govt(b) (148) (193) 20,619 6,703 Chemicals & Plastics (1,161) (11,342) 58 176 19,647 19,881 824 Central Govt (42) (12) (4,545) (9) (12) 80 55 165 (279) 12,612 (155) 198 508 8,611 45,962 55,098 Banks & Finance Cos (244) (94) 17 16 (24) (338) (1) 58 32 42 488 193 (3) 46 (1,232) 255 3,653 23,533 27,441 Utilities (161) (144) (4) 2 1 56 13,831 29,260 43,148 Oil & Gas (9,369) 15 9,256 3,327 29 (19,604) (825) (11,290) 12 $ (26,703) $ (12) 1,231 2,301 $ 977 $ 9,142 $ Loans held-for-sale and loans at fair value 187 15,214 165,779 $ (212) (102) 4 20 55 10 435 2,245 6,412 Total(d) The Firm continues to actively monitor and manage its exposure to the Oil & Gas industry in light of market conditions, and is also actively monitoring potential contagion effects on other related or dependent industries. In addition to $42.1 billion in exposure classified as Oil & Gas, the Firm had $4.3 billion in exposure to Natural Gas Pipelines and related Distribution businesses, of which $893 million was drawn at year end and 63% was investment-grade, and $4.1 billion in exposure to commercial real estate in geographies sensitive to the Oil & Gas industry. Oil & Gas: Exposure to the Oil & Gas industry was approximately 5.3% and 5.4% of the Firm's total wholesale exposure as of December 31, 2015 and 2014, respectively. Exposure to this industry decreased by $1.1 billion in 2015 to $42.1 billion; of the $42.1 billion, $13.3 billion was drawn at year-end. As of December 31, 2015, approximately $24 billion of the exposure was investment-grade, of which $4 billion was drawn, and approximately $18 billion of the exposure was high yield, of which $9 billion was drawn. As of December 31, 2015, $23.5 billion of the portfolio was concentrated in the Exploration & Production and Oilfield Services sub-sectors, 36% of which exposure was drawn. Exposure to other sub-sectors, including Integrated oil and gas firms, Midstream/Oil Pipeline companies, and Refineries, is predominantly investment- grade. As of December 31, 2015, secured lending, which largely consists of reserve-based lending to the Oil & Gas industry, was $12.3 billion, 44% of which exposure was drawn. Real Estate: Exposure to this industry increased by $10.9 billion, or 10%, in 2015 to $116.9 billion. The increase was largely driven by growth in multifamily exposure in Commercial Banking. The credit quality of this industry remained stable as the investment-grade portion of the exposures was 75% for 2015 and 2014. The ratio of nonaccrual retained loans to total retained loans decreased to 0.25% at December 31, 2015 from 0.32% at December 31, 2014. For further information on commercial real estate loans, see Note 14. Presented below is a discussion of certain industries to which the Firm has significant exposure and/or present actual or potential credit concerns. For additional information, refer to the tables on the previous pages. Management's discussion and analysis 125 Receivables from customers and interests in purchased receivables JPMorgan Chase & Co./2015 Annual Report (e) Credit exposure is net of risk participations and excludes the benefit of "Credit derivatives used in credit portfolio management activities" held against derivative receivables or loans and "Liquid securities and other cash collateral held against derivative receivables". (d) Excludes cash placed with banks of $351.0 billion and $501.5 billion, at December 31, 2015 and 2014, respectively, placed with various central banks, predominantly Federal Reserve Banks. (c) All other includes: individuals; SPES; holding companies; and private education and civic organizations, representing approximately 54%, 37%, 5% and 4%, respectively, at December 31, 2015, and 55%, 33%, 6% and 6%, respectively, at December 31, 2014. (b) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2015 and 2014, noted above, the Firm held: $7.6 billion and $10.6 billion, respectively, of trading securities; $33.6 billion and $30.1 billion, respectively, of available-for-sale ("AFS") securities; and $12.8 billion and $10.2 billion, respectively, of held-to-maturity ("HTM") securities, issued by U.S. state and municipal governments. For further information, see Note 3 and Note 12. (a) The industry rankings presented in the table as of December 31, 2014, are based on the industry rankings of the corresponding exposures at December 31, 2015, not actual rankings of such exposures at December 31, 2014. 28,972 805,742 $ (f) Represents the net notional amounts of protection purchased and sold through credit derivatives used to manage the credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. The All other category includes purchased credit protection on certain credit indices. 2,491 118,639 594,460 $ 770,358 $ $ 161 4,522 8,071 12,754 Automotive (19) (377) 1 18 6,161 8,304 14,969 Metals & Mining (14) (2) 1 504 (1) (140) Insurance Subtotal 134,475 All other(c) 4,801 Securities Firms (4) 499 11,487 11,986 Financial Markets Infrastructure (2,372) (52) 162 80 2,558 10,550 13,350 7,584 48,402 56,516 Healthcare 9,812 11,889 Insurance (1) (487) (2) 4 1,958 1 4,580 9,182 13,864 Automotive (4) (449) 1 101 85 26 23 149,117 All other(c) (256) (102) 3 2,907 1,505 93 4,412 (167) 669 7,304 7,973 Financial Markets Infrastructure (1,410) (157) Securities Firms 1,008 6,434 6,522 1 167 5,801 13,258 19,227 Transportation (4,453) 15 (6) 18 - 31 3,570 20,214 23,815 Asset Managers - 3 (51) (243) 14,049 Metals & Mining (17) 9 31 274 4,017 10,910 15,232 Chemicals & Plastics (2,393) (9,359) 7 97 17,871 17,968 Central Govt 130,488 (146) 18,095 164 92 187 (27) (36) $ (9) $ 309 $ 253 $ 9 receivables and other cash collateral Liquid securities Credit derivative hedges(f) Selected metrics Net charge- offs/ (recoveries) 30 days or more past due and accruing loans Criticized nonperforming held against derivative 2,315 (81) Technology, Media & 13 1,117 17,483 29,246 47,859 Industrials (13) (26) (1,107) 25 59 1,446 15,358 29,792 46,655 Telecommunications (5) 28,289 1,356 $ 25,370 $ Receivables from customers and 3,965 Loans held-for-sale and loans at fair value (16,580) 10 $ (20,681) $ 1,611 $ 1,385 $ interests in purchased receivables 13,201 $ 783,126 $ 585,111 $ $ Subtotal (1,291) (6,655) 10 1,015 183,429 $ 13,372 Total $ Criticized performing 52,872 78,996 $ 83,663 Consumer & Retail Noncriticized Investment- grade $ 105,975 $ Credit exposure(e) Real Estate (in millions) December 31, 2014 As of or for the year ended Noninvestment-grade JPMorgan Chase & Co./2015 Annual Report 124 800,463 370 13 JPMorgan Chase & Co./2015 Annual Report Summary of changes in the allowance for credit losses 6 16 8 4 25 6 8 Equities 18 9 11 15 10 23 21 22 Commodities and other 10 6 14 26 Foreign exchange $ 34 $ 37 2014 Avg. Min Max Avg. Min Max At December 31, 2015 2014 CIB trading VaR by risk type Fixed income $ 42 $ 31 $ 60 $ 34 $ 23 $ 45 8 5 14 10 18 10 16 Diversification benefit to CIB VaR (a) (9) (b) (b) NM NM (8) (a) (b) (b) NM NM (10) (a) (9) (a) CIB VaR 49 34 71 8 2015 13 10 6 Diversification benefit to CIB trading VaR (35) (a) NM (b) NM (b) (30) (a) NM (b) NM (b) (28) (a) (32) (a) CIB trading VaR 44 27 68 35 24 49 46 38 Credit portfolio VaR 14 20 40 As of or for the year ended December 31, (in millions) The table below shows the results of the Firm's Risk Management VaR measure using a 95% confidence level. DVA and FVA on derivatives and structured notes • Originates and services mortgage loans . • Complex, non-linear interest rate and basis risk Non-linear risk arises primarily from prepayment options embedded in mortgages and changes in the probability of newly originated mortgage commitments actually closing Basis risk results from differences in the relative movements of the rate indices underlying mortgage exposure and other interest rates Deposits Manages the Firm's liquidity, funding, structural interest rate and foreign exchange risks arising from activities undertaken by the Firm's four major reportable business segments • • Retained loan portfolio Mortgage pipeline loans, classified as derivatives • Deposits Principal investing activities • MSRS Mortgage Banking • Retained loan portfolio Principal investing activities • Corporate • Makes markets and services clients across fixed income, foreign exchange, equities and commodities • Market risk arising from changes in market prices (e.g. rates and credit spreads) resulting in a potential decline in net income • • Market risk (a) related to: . • • • Trading assets/liabilities - debt and equity instruments, and derivatives, including hedges of the retained loan portfolio Certain securities purchased under resale agreements and securities borrowed Certain securities loaned or sold under repurchase agreements Structured notes Derivative CVA and associated hedges Positions included in other risk measures (Not included in Risk Management VaR) • • • Warehouse loans, classified as trading assets - debt instruments Hedges of pipeline loans, distributed collective vehicles managed by AM (i.e., co- investments) Retained loan portfolio Deposits 134 JPMorgan Chase & Co./2015 Annual Report Value-at-risk JPMorgan Chase utilizes VaR, a statistical risk measure, to estimate the potential loss from adverse market moves in a normal market environment. The Firm has a single VaR framework used as a basis for calculating Risk Management VaR and Regulatory VaR. The framework is employed across the Firm using historical simulation based on data for the previous 12 months. The framework's approach assumes that historical changes in market values are representative of the distribution of potential outcomes in the immediate future. The Firm believes the use of Risk Management VaR provides a stable measure of VaR that closely aligns to the day-to-day risk management decisions made by the lines of business, and provides the necessary and appropriate information needed to respond to risk events on a daily basis. Risk Management VaR is calculated assuming a one-day holding period and an expected tail-loss methodology which approximates a 95% confidence level. VaR provides a consistent framework to measure risk profiles and levels of diversification across product types and is used for aggregating risks across businesses and monitoring limits. These VaR results are reported to senior management, the Board of Directors and regulators. Under the Firm's Risk Management VaR methodology, assuming current changes in market values are consistent with the historical changes used in the simulation, the Firm would expect to incur VaR “band breaks," defined as losses greater than that predicted by VaR estimates, not more than five times every 100 trading days. The number of VaR band breaks observed can differ from the statistically expected number of band breaks if the current level of market volatility is materially different from the level of market volatility during the 12 months of historical data used in the VaR calculation. Underlying the overall VaR model framework are individual VaR models that simulate historical market returns for individual products and/or risk factors. To capture material market risks as part of the Firm's risk management framework, comprehensive VaR model calculations are performed daily for businesses whose activities give rise to market risk. These VaR models are granular and incorporate numerous risk factors and inputs to simulate daily changes in market values over the historical period; inputs are selected based on the risk profile of each portfolio as sensitivities and historical time series used to generate daily market values may be different across product types or risk management systems. The VaR model results across all portfolios are aggregated at the Firm level. For certain products, specific risk parameters are not captured in Var due to the lack of inherent liquidity and availability of appropriate historical data for these products. The Firm uses proxies to estimate the VaR for these and other products when daily time series are not available. It is likely that using an actual price-based time series for these products, if available, would affect the VaR results presented. JPMorgan Chase & Co./2015 Annual Report In addition, data sources used in VaR models may not be the same as those used for financial statement valuations. In cases where market prices are not observable, or where proxies are used in VaR historical time series, the sources may differ. The daily market data used in Var models may be different than the independent third-party data collected for VCG price testing in VCG's monthly valuation process (see Valuation process in Note 3 for further information on the Firm's valuation process). VaR model calculations require daily data and a consistent source for valuation and therefore it is not practical to use the data collected in the VCG monthly valuation process. Since VaR is based on historical data, it is an imperfect measure of market risk exposure and potential losses, and it is not used to estimate the impact of stressed market conditions or to manage any impact from potential stress events. In addition, based on their reliance on available historical data, limited time horizons, and other factors, VaR measures are inherently limited in their ability to measure certain risks and to predict losses, particularly those associated with market illiquidity and sudden or severe shifts in market conditions. The Firm therefore considers other measures in addition to VaR, such as stress testing, to capture and manage its market risk positions. The Firm's VaR model calculations are periodically evaluated and enhanced in response to changes in the composition of the Firm's portfolios, changes in market conditions, improvements in the Firm's modeling techniques and other factors. Such changes may also affect historical comparisons of VaR results. Model changes undergo a review and approval process by the Model Review Group prior to implementation into the operating environment. For further information, see Model risk on page 142. The Firm calculates separately a daily aggregated VaR in accordance with regulatory rules ("Regulatory VaR"), which is used to derive the Firm's regulatory VaR-based capital requirements under Basel III. This Regulatory VaR model framework currently assumes a ten business-day holding period and an expected tail loss methodology which approximates a 99% confidence level. Regulatory VaR is applied to "covered" positions as defined by Basel III, which may be different than the positions included in the Firm's Risk Management VaR. For example, credit derivative hedges of accrual loans are included in the Firm's Risk Management VaR, while Regulatory VaR excludes these credit derivative hedges. In addition, in contrast to the Firm's Risk Management VaR, Regulatory VaR currently excludes the diversification benefit for certain Var models. 135 Management's discussion and analysis For additional information on Regulatory VaR and the other components of market risk regulatory capital (e.g. VaR- based measure, stressed VaR-based measure and the respective backtesting) for the Firm, see JPMorgan Chase's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website (http:// investor.shareholder.com/jpmorganchase/basel.cfm). party investors, typically in privately Total VaR • products, such as mutual funds, warehouse loans and MSRS, classified as derivatives. Interest-only securities, classified as trading assets, and related hedges, classified as derivatives Treasury and CIO • Primarily derivative positions measured at fair value through earnings, classified as derivatives . Principal investing activities • Investment securities portfolio and related hedges • Deposits • Long-term debt and related hedges Initial seed capital investments and related hedges, classified as derivatives • Capital invested alongside third- AM • Market risk arising from the Firm's initial capital investments in managed by AM CCB 29 46 137 Management's discussion and analysis Internal Capital Adequacy Assessment Process ("ICAAP") processes. In addition, the results are incorporated into the quarterly assessment of the Firm's Risk Appetite Framework and are also presented to the DRPC. Nonstatistical risk measures Nonstatistical risk measures include sensitivities to variables used to value positions, such as credit spread sensitivities, interest rate basis point values and market values. These measures provide granular information on the Firm's market risk exposure. They are aggregated by line of business and by risk type, and are also used for monitoring internal market risk limits. Loss advisories and profit and loss drawdowns Loss advisories and profit and loss drawdowns are tools used to highlight trading losses above certain levels of risk tolerance. Profit and loss drawdowns are defined as the decline in net profit and loss since the year-to-date peak revenue level. Earnings-at-risk The VaR and stress-test measures described above illustrate the economic sensitivity of the Firm's Consolidated balance sheets to changes in market variables. The effect of interest rate exposure on the Firm's reported net income is also important as interest rate risk represents one of the Firm's significant market risks. Interest rate risk arises not only from trading activities but also from the Firm's traditional banking activities, which include extension of loans and credit facilities, taking deposits and issuing debt. The Firm evaluates its structural interest rate risk exposure through earnings-at-risk, which measures the extent to which changes in interest rates will affect the Firm's net interest income and interest rate-sensitive fees. Earnings-at-risk excludes the impact of CIB's markets-based activities and MSRs, as these sensitivities are captured under VaR. JPMorgan Chase & Co./2015 Annual Report The CIO, Treasury and Corporate ("CTC") Risk Committee establishes the Firm's structural interest rate risk policies and market risk limits, which are subject to approval by the DRPC. The CIO, working in partnership with the lines of business, calculates the Firm's structural interest rate risk profile and reviews it with senior management including the CTC Risk Committee and the Firm's ALCO. In addition, oversight of structural interest rate risk is managed through a dedicated risk function reporting to the CTC CRO. This risk function is responsible for providing independent oversight and governance around assumptions and establishing and monitoring limits for structural interest rate risk. The Firm manages structural interest rate risk generally through its investment securities portfolio and interest rate derivatives. • • • Differences in the timing among the maturity or repricing of assets, liabilities and off-balance sheet instruments Differences in the amounts of assets, liabilities and off- balance sheet instruments that are repricing at the same time Differences in the amounts by which short-term and long-term market interest rates change (for example, changes in the slope of the yield curve) The impact of changes in the maturity of various assets, liabilities or off-balance sheet instruments as interest rates change The Firm manages interest rate exposure related to its assets and liabilities on a consolidated, firmwide basis. Business units transfer their interest rate risk to Treasury and CIO through a transfer-pricing system, which takes into account the elements of interest rate exposure that can be risk-managed in financial markets. These elements include asset and liability balances and contractual rates of interest, contractual principal payment schedules, expected prepayment experience, interest rate reset dates and maturities, rate indices used for repricing, and any interest rate ceilings or floors for adjustable rate products. All transfer-pricing assumptions are dynamically reviewed. The Firm generates a net interest income baseline, and then conducts simulations of changes for interest rate-sensitive assets and liabilities denominated in U.S. dollar and other currencies ("non-U.S. dollar" currencies). Earnings-at-risk scenarios estimate the potential change in this net interest income baseline, excluding CIB's markets-based activities and MSRS, over the following 12 months, utilizing multiple assumptions. These scenarios may consider the impact on exposures as a result of changes in interest rates from baseline rates, as well as pricing sensitivities of deposits, optionality and changes in product mix. The scenarios include forecasted balance sheet changes, as well as modeled prepayment and reinvestment behavior, but do not include assumptions about actions which could be taken by the Firm in response to any such instantaneous rate changes. For example, mortgage prepayment assumptions are based on current interest rates compared with underlying contractual rates, the time since origination, and other factors which are updated periodically based on historical experience. The Firm's earnings-at-risk scenarios are periodically evaluated and enhanced in response to changes in the composition of the Firm's balance sheet, changes in market conditions, improvements in the Firm's simulation and other factors. 138 Structural interest rate risk can occur due to a variety of factors, including: The Firm's stress testing framework is utilized in calculating results under scenarios mandated by the Federal Reserve's Comprehensive Capital Analysis and Review ("CCAR") and Stress scenarios are defined and reviewed by Market Risk, and significant changes are reviewed by the relevant LOB Risk Committees and may be redefined on a periodic basis to reflect current market conditions. Stress-test results, trends and qualitative explanations based on current market risk positions are reported to the respective LOB's and the Firm's senior management to allow them to better understand the sensitivity of positions to certain defined events and to enable them to manage their risks with more transparency. In addition, results are reported to the Board of Directors. 150 100 50 ' (50) Market Risk-Related Gains and Losses Risk Management VaR First Quarter Second Quarter (100) 2015 2015 Third Quarter 2015 Fourth Quarter 2015 Other risk measures Economic-value stress testing Along with VaR, stress testing is an important tool in measuring and controlling risk. While VaR reflects the risk of loss due to adverse changes in markets using recent historical market behavior as an indicator of losses, stress testing is intended to capture the Firm's exposure to unlikely but plausible events in abnormal markets. The Firm runs weekly stress tests on market-related risks across the lines of business using multiple scenarios that assume significant changes in risk factors such as credit spreads, equity prices, interest rates, currency rates or commodity prices. The Firm uses a number of standard scenarios that capture different risk factors across asset classes including geographical factors, specific idiosyncratic factors and extreme tail events. The stress framework calculates multiple magnitudes of potential stress for both market rallies and market sell-offs for each risk factor and combines them in multiple ways to capture different market scenarios. For example, certain scenarios assess the potential loss arising from current exposures held by the Firm due to a broad sell off in bond markets or an extreme widening in corporate credit spreads. The flexibility of the stress testing framework allows risk managers to construct new, specific scenarios that can be used to form decisions about future possible stress events. Stress testing complements VaR by allowing risk managers to shock current market prices to more extreme levels relative to those historically realized, and to stress test the relationships between market prices under extreme scenarios. JPMorgan Chase & Co./2015 Annual Report Effective January 1, 2015, the Firm conducts earnings-at- risk simulations for assets and liabilities denominated in U.S. dollars separately from assets and liabilities denominated in non-U.S. dollar currencies in order to enhance the Firm's ability to monitor structural interest rate risk from non-U.S. dollar exposures. The Firm's U.S. dollar sensitivity is presented in the table below. The result of the non-U.S. dollar sensitivity scenarios were not material to the Firm's earnings-at-risk at December 31, 2015. JPMorgan Chase's 12-month pretax net interest income sensitivity profiles • Developing guidelines and policies consistent with a comprehensive country risk framework Assigning sovereign ratings and assessing country risks Measuring and monitoring country risk exposure and stress across the Firm Managing country limits and reporting trends and limit breaches to senior management Developing surveillance tools for early identification of potential country risk concerns Providing country risk scenario analysis Country risk identification and measurement The Firm is exposed to country risk through its lending, investing, and market-making activities, whether cross- border or locally funded. Country exposure includes activity with both government and private-sector entities in a country. Under the Firm's internal country risk management approach, country exposure is reported based on the country where the majority of the assets of the obligor, counterparty, issuer or guarantor are located or where the majority of its revenue is derived, which may be different than the domicile (legal residence) or country of incorporation of the obligor, counterparty, issuer or guarantor. Country exposures are generally measured by considering the Firm's risk to an immediate default of the counterparty or obligor, with zero recovery. Assumptions are sometimes required in determining the measurement and allocation of country exposure, particularly in the case of certain tranched credit derivatives. Different measurement approaches or assumptions would affect the amount of reported country exposure. Under the Firm's internal country risk measurement framework: • • • • • Lending exposures are measured at the total committed amount (funded and unfunded), net of the allowance for credit losses and cash and marketable securities collateral received Securities financing exposures are measured at their receivable balance, net of collateral received Debt and equity securities are measured at the fair value of all positions, including both long and short positions Counterparty exposure on derivative receivables is measured at the derivative's fair value, net of the fair value of the related collateral. Counterparty exposure on derivatives can change significantly because of market movements Credit derivatives protection purchased and sold is reported based on the underlying reference entity and is measured at the notional amount of protection purchased or sold, net of the fair value of the recognized derivative receivable or payable. Credit derivatives protection purchased and sold in the Firm's market- making activities is measured on a net basis, as such activities often result in selling and purchasing protection related to the same underlying reference entity; this reflects the manner in which the Firm manages these exposures 140 • 200 The Country Risk Management group, part of the independent risk management function, works in close partnership with other risk functions to identify and monitor country risk within the Firm. The Firmwide Risk Executive for Country Risk reports to the Firm's CRO. Country Risk Management is responsible for the following functions: Country risk is the risk that a sovereign event or action alters the value or terms of contractual obligations of obligors, counterparties and issuers or adversely affects markets related to a particular country. The Firm has a comprehensive country risk management framework for assessing country risks, determining risk tolerance, and measuring and monitoring direct country exposures in the Firm. The Country Risk Management group is responsible for developing guidelines and policies for managing country risk in both emerging and developed countries. The Country Risk Management group actively monitors the various portfolios giving rise to country risk to ensure the Firm's country risk exposures are diversified and that exposure levels are appropriate given the Firm's strategy and risk tolerance relative to a country. (Excludes the impact of CIB's markets-based activities and MSRs) (in billions) Non-U.S. dollar FX Risk Non-U.S. dollar FX risk is the risk that changes in foreign exchange rates affect the value of the Firm's assets or liabilities or future results. The Firm has structural non-U.S. dollar FX exposures arising from capital investments, forecasted expense and revenue, the investment securities portfolio and issuing debt in denominations other than the U.S. dollar. Treasury and CIO, working in partnership with the lines of business, primarily manage these risks on behalf of the Firm. Treasury and CIO may hedge certain of these risks using derivatives within risk limits governed by the CTC Risk Committee. Instantaneous change in rates December 31, 2015 +200 bps U.S. dollar $ 5.2 $ +100 bps -100 bps 3.1 NM (a) -200 bps (a) NM (a) Downward 100- and 200-basis-points parallel shocks result in a federal funds target rate of zero and negative three- and six-month U.S. Treasury rates. The earnings-at-risk results of such a low probability scenario are not meaningful. The Firm's benefit to rising rates on U.S. dollar assets and liabilities is largely a result of reinvesting at higher yields and assets repricing at a faster pace than deposits. The Firm's net U.S. dollar sensitivity profile at December 31, 2015 was not materially different than December 31, 2014. Separately, another U.S. dollar interest rate scenario used by the Firm - involving a steeper yield curve with long-term rates rising by 100 basis points and short-term rates staying at current levels - results in a 12-month pretax benefit to net interest income, excluding CIB's markets- based activities and MSRS, of approximately $700 million. The increase in net interest income under this scenario reflects the Firm reinvesting at the higher long-term rates, with funding costs remaining unchanged. The result of the comparable non-U.S. dollar scenario was not material to the Firm. JPMorgan Chase & Co./2015 Annual Report 139 Management's discussion and analysis COUNTRY RISK MANAGEMENT Country risk organization 56 250 Basel III Pillar 3 Regulatory Capital Disclosures reports, which are based on Regulatory VaR applied to covered positions. The chart shows that for the year ended December 31, 2015, the Firm observed three VaR band breaks and posted Market risk-related gains on 117 of the 260 days in this period. 3 2 Diversification benefit to other VaR (3) (a) (b) (b) NM NM 4 (4) NM (b) (b) NM (4) (a) (3) (a) Other VaR 8 5 (a) 2 3 4 45 Mortgage Banking VaR 4 2 8 7 2 28 Treasury and CIO VAR 4 3 7 4 3 6 45 3 4 Asset Management VaR 3 2 12 10 5 27 $ 30 $ 70 $ 45 $ 46 (a) Average portfolio VaR and period-end portfolio VaR were less than the sum of the VaR of the components described above, which is due to portfolio diversification. The diversification effect reflects the fact that risks are not perfectly correlated. (b) Designated as not meaningful ("NM"), because the minimum and maximum may occur on different days for distinct risk components, and hence it is not meaningful to compute a portfolio-diversification effect. As presented in the table above, average Total VaR and average CIB VaR increased during 2015 when compared with 2014. The increase in Total VaR was primarily due to higher volatility in the CIB in the historical one-year look- back period during 2015 versus 2014. Average CIB trading VaR increased during 2015 primarily due to higher VaR in the Fixed Income and Equities risk factors reflecting a combination of higher market volatility and increased exposure. Average Mortgage Banking VaR decreased from the prior year. Average Mortgage Banking VaR was elevated late in the second quarter of 2014 due to a change in the MSR hedge position made in advance of an anticipated update to certain MSR model assumptions; when such updates were implemented, the MSR VaR decreased to levels more consistent with prior periods. The Firm continues to enhance the VaR model calculations and time series inputs related to certain asset-backed products. The Firm's average Total VaR diversification benefit was $10 million or 21% of the sum for 2015, compared with $7 million or 16% of the sum for 2014. In general, over the course of the year, VaR exposure can vary significantly as positions change, market volatility fluctuates and diversification benefits change. VaR back-testing The Firm evaluates the effectiveness of its VaR methodology by back-testing, which compares the daily Risk Management VaR results with the daily gains and losses recognized on market-risk related revenue. The Firm's definition of market risk-related gains and losses is consistent with the definition used by the banking regulators under Basel III. Under this definition market risk- related gains and losses are defined as: gains and losses on the positions included in the Firm's Risk Management VaR, excluding fees, commissions, certain valuation adjustments (e.g., liquidity and DVA), net interest income, and gains and losses arising from intraday trading. 136 JPMorgan Chase & Co./2015 Annual Report The following chart compares the daily market risk-related gains and losses with the Firm's Risk Management VaR for the year ended December 31, 2015. As the chart presents market risk-related gains and losses related to those positions included in the Firm's Risk Management VaR, the results in the table below differ from the results of back- testing disclosed in the Market Risk section of the Firm's Daily Market Risk-Related Gains and Losses vs. Risk Management VaR (1-day, 95% Confidence level) Twelve months ended December 31, 2015 43 ($millions) $ $ 34 8 6 (a) (b) (b) (a) (b) (b) (a) (a) Diversification benefit to CIB and other VaR Total VaR $ (10) 47 NM NM (7) NM NM (9) (5) $ 67 CIB (a) Market risk measurement for derivatives generally incorporates the impact of DVA and FVA; market risk measurement for structured notes generally excludes the impact of FVA and DVA. Predominant business activities and related market risks 8 $ $ 697 $ 705 (90) (85) Other 2 85 2 $ 14 $ $ 772 $ 786 $ 13 Ending balance at December 31, 164 163 1 9,734 3,325 3,325 Total allowance for loan losses $ 5,806 $ 3,434 $ 4,315 $ 13,555 $ 7,050 $ 3,439 $ 3,696 $ 14,185 Allowance for lending-related commitments Beginning balance at January 1, $ 13 $ Positions included in Risk Management VaR 609 $ 622 $ Provision for lending-related commitments $ 609 $ 622 $ 772 $ 786 $ 13 $ $ 609 $ 622 Total allowance for credit losses Memo: $ 5,820 $ 3,434 $ 5,087 $ 14,341 $ 7,063 $ 3,439 $ 4,305 $ 14,807 Retained loans, end of period 14 $ 1,126 $ 562 Impairment methodology Asset-specific $ 14 - $ $ 73 $ 73 $ $ $ 60 $ 60 Formula-based 699 713 13 549 Total allowance for lending-related commitments(c) $ 87 3,609 $ 5,241 2,132 3,831 151 6,114 Gross recoveries (704) (366) (85) (1,155) (814) (402) (139) (1,355) Net charge-offs 954 3,122 10 4,086 1,318 3,429 95 12 3,488 Gross charge-offs Year ended December 31, (in millions, except ratios) 2015 2014 Consumer, excluding credit card Consumer, Credit card Wholesale Total excluding credit card Credit card Wholesale Total Allowance for loan losses Beginning balance at January 1, $ 7,050 $ 3,439 $ 3,696 $ 14,185 $ 8,456 $ 3,795 $ 4,013 $ 16,264 1,658 $ 344,355 $ 131,387 4,759 208 $ 7,050 $ 3,439 $ 3,696 $ 14,185 Impairment methodology Asset-specific (b) $ 364 $ Formula-based PCI 2,700 460 2,974 $ 274 4,041 $ 2,742 1,098 $ 9,715 2,742 539 $ 3,186 500 2,939 4,315 $ 13,555 Write-offs of PCI loans (a) 3,434 $ $ 208 533 533 Provision for loan losses (82) 3,122 623 3,663 414 3,079 (269) 3,224 Other (5) 6 1 31 (6) (36) (11) Ending balance at December 31, 5,806 $ 318,612 40,998 $ $ 357,050 337,407 - - - 3,122 3,079 2,179 Total consumer 3,040 3.493 2,179 307 5 1 3,041 3,498 308 Wholesale Total 623 (269) 1 3,079 3,122 Credit card Total provision for credit losses (in millions) 2015 2014 2013 2015 2014 2013 2015 2014 2013 Consumer, excluding credit card $ (82) $ 414 $ (1,872) $ 1 $ 5 $ 1 $ (81) $ 419 $ (1,871) (119) 163 (90) 36 Risk measurement Tools used to measure risk Because no single measure can reflect all aspects of market risk, the Firm uses various metrics, both statistical and nonstatistical, including: 124,274 VaR Economic-value stress testing Nonstatistical risk measures Risk monitoring and control Market risk is controlled primarily through a series of limits set in the context of the market environment and business strategy. In setting limits, the Firm takes into consideration factors such as market volatility, product liquidity and accommodation of client business and management experience. The Firm maintains different levels of limits. Corporate level limits include VaR and stress limits. Similarly, line of business limits include VaR and stress limits and may be supplemented by loss advisories, nonstatistical measurements and profit and loss drawdowns. Limits may also be set within the lines of business, as well at the portfolio or legal entity level. Limits are set by Market Risk and are regularly reviewed and updated as appropriate, with any changes approved by line of business management and Market Risk. Senior management, including the Firm's CEO and CRO, are responsible for reviewing and approving certain of these risk limits on an ongoing basis. All limits that have not been reviewed within specified time periods by Market Risk are escalated to senior management. The lines of business are responsible for adhering to established limits against which exposures are monitored and reported. Limit breaches are required to be reported in a timely manner to limit approvers, Market Risk and senior management. In the event of a breach, Market Risk consults with Firm senior management and the line of business senior management to determine the appropriate course of action required to return to compliance, which may include a reduction in risk in order to remedy the breach. Certain Firm or line of business-level limits that have been breached for three business days or longer, or by more than 30%, are escalated to senior management and the Firmwide Risk Committee. • Loss advisories Profit and loss drawdowns Earnings-at-risk JPMorgan Chase & Co./2015 Annual Report 133 Management's discussion and analysis The following table summarizes by LOB the predominant business activities that give rise to market risk, and the market risk management tools utilized to manage those risks; CB is not presented in the table below as it does not give rise to significant market risk. Risk identification and classification for business activities LOB Each line of business is responsible for the management of the market risks within its units. The independent risk management group responsible for overseeing each line of business is charged with ensuring that all material market risks are appropriately identified, measured, monitored and managed in accordance with the risk policy framework set out by Market Risk. Provision for lending-related commitments Risk identification and classification Establishment of a market risk policy framework Independent measurement, monitoring and control of line of business and firmwide market risk Definition, approval and monitoring of limits 786 (359) (83) $ 3,663 $ 3,224 $ 188 $ 164 $ (85) $ 37 $ 3,827 $ 3,139 $ 225 132 JPMorgan Chase & Co./2015 Annual Report MARKET RISK MANAGEMENT Market risk is the potential for adverse changes in the value of the Firm's assets and liabilities resulting from changes in market variables such as interest rates, foreign exchange rates, equity prices, commodity prices, implied volatilities or credit spreads. Market risk management Market Risk management, part of the independent risk management function, is responsible for identifying and monitoring market risks throughout the Firm and defines market risk policies and procedures. The Market Risk function reports to the Firm's CRO. Market Risk seeks to control risk, facilitate efficient risk/ return decisions, reduce volatility in operating performance and provide transparency into the Firm's market risk profile for senior management, the Board of Directors and regulators. Market Risk is responsible for the following functions: Performance of stress testing and qualitative risk assessments Provision for loan losses • The wholesale provision for credit losses for the year ended December 31, 2015 reflected the impact of downgrades in the Oil & Gas portfolio. 110 NM 617 202 Allowance for loan losses to retained nonaccrual loans excluding credit card 109 NM 437 161 110 NM 617 153 Net charge-off rates 0.30 2.51 0.52 0.46 2.75 0.65 Credit ratios, excluding residential real estate PCI loans 215 Allowance for loan losses to 437 109 Year ended December 31, 4 $ 832,792 780,293 41,002 $ 294,979 289,212 $ 128,027 124,604 46,696 4 $ 324,502 $ 747,508 316,060 729,876 46,700 Retained loans, average Credit ratios Allowance for loan losses to retained loans 1.69% 2.61% 1.21% 1.63% 2.39% 2.69% 1.14% 1.90% Allowance for loan losses to retained nonaccrual loans (d) NM retained loans PCI loans, end of period 2.61 58 NM 617 106 0.55% 2.75% -% 0.70% Note: In the table above, the financial measures which exclude the impact of PCI loans are non-GAAP financial measures. For additional information, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 80-82. 117 0.55% (a) (b) Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. The asset-specific credit card allowance for loan losses modified in a TDR is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. The allowance for lending-related commitments is reported in other liabilities on the Consolidated balance sheets. (c) (d) The Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. 131 Management's discussion and analysis Provision for credit losses For the year ended December 31, 2015, the provision for credit losses was $3.8 billion, compared with $3.1 billion for the year ended December 31, 2014. 1.01 The total consumer provision for credit losses for the year ended December 31, 2015 reflected lower net charge-offs due to continued discipline in credit underwriting as well as improvement in the economy driven by increasing home prices and lower unemployment, partially offset by a lower reduction in the allowance for loan loss compared with December 31, 2014. Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool (e.g., upon liquidation). During the fourth quarter of 2014, the Firm recorded a $291 million adjustment to reduce the PCI allowance and the recorded investment in the Firm's PCI loan portfolio, primarily reflecting the cumulative effect of interest forgiveness modifications. This adjustment had no impact to the Firm's Consolidated statements of income. -% JPMorgan Chase & Co./2015 Annual Report NM 2.51% 437 1.21 1.50 2.69 1.14 1.37 Allowance for loan losses to retained nonaccrual loans (d) 58 NM 437 1.55 retained nonaccrual loans excluding credit card 172 Net charge-off rates 58 Allowance for loan losses to 0.35% 155 617 NM 58 11.8% 1,465,262 12.0% 1,495,520 1,474,870 1,485,336 4.5% 200,482 224,616 220,179 229,976 234,413 199,047 200,482 199,047 (b) 11.7% 15.1 10.5% 8.5% 8.5% $ 173,189 2,360,499 2,360,499 2,361,177 14.0 14.7 15.6 8.0 16.0 12.0 13.3 13.5 6.0 13.5 13.7 11.6% 173,189 CET1 capital ratio 175,398 Total capital Tier 1 capital CET1 capital Risk-based capital metrics: (in millions, except ratios) December 31, 2014 SLR Risk-weighted assets SLR leverage exposure Adjusted average assets Leverage-based capital metrics: Total capital ratio Tier 1 capital ratio CET1 capital ratio 4.0 Risk-weighted assets Tier 1 leverage ratio(a) Tier 1 capital ratio Total capital ratio Leverage-based capital metrics: $ $ 175,398 ratios (d) Advanced capital Minimum Fully Phased-In Standardized capital ratios (c) Advanced Minimum Transitional Standardized SLR SLR leverage exposure Tier 1 leverage ratio(a) Adjusted average assets $ ΝΑ 15.0 8.4% ΝΑ 7.6% 7.6% 2,463,902 2,463,902 2,464,915 2,464,915 13.0 4.0 12.7 8.0 13.1 11.0 11.4 11.8 6.0 11.6 13.9 ΝΑ ΝΑ NA Total capital JPMorgan Chase & Co./2015 Annual Report 150 (d) Represents the minimum capital ratios applicable to the Firm on a fully phased-in Basel III basis. At December 31, 2015, the ratios include the Firm's estimate of its Fully Phased-In U.S. GSIB surcharge of 3.5%, based on the final U.S. GSIB rule published by the Federal Reserve on July 20, 2015. At December 31, 2014, the ratios included the Firm's GSIB surcharge of 2.5% which was published in November 2014 by the Financial Stability Board and calculated under the Basel Committee on Banking Supervisions Final GSIB rule. The minimum capital ratios will be fully phased-in effective January 1, 2019. For additional information on the GSIB surcharge, see page 152. (e) In the case of the SLR, the fully phased-in minimum ratio is effective beginning January 1, 2018. (c) Represents the transitional minimum capital ratios applicable to the Firm under Basel III as of December 31, 2015 and 2014. (b) Effective January 1, 2015, the Basel III Standardized RWA is calculated under the Basel III definition of the Standardized approach. Prior periods were based on Basel I (inclusive of Basel 2.5). (a) The Tier 1 leverage ratio is not a risk-based measure of capital. This ratio is calculated by dividing Tier 1 capital by adjusted average assets. Note: As of December 31, 2015 and 2014, the lower of the Standardized or Advanced capital ratios under each of the transitional and fully phased in approaches in the table above represents the Firm's Collins Floor, as discussed in Monitoring and management of Capital on page 151. 5.0 (e) 5.6% $ 3,320,404 4.0 7.5% 7.5% ΝΑ NA ΝΑ NA 12.6 $ 3,079,797 9.5% 10.5% Fully Phased-In Standardized Minimum capital ratios (c) Advanced Standardized Transitional 5.0 Advanced 6.5% NA 6.5% NA (e) $ 3,079,119 4.0 8.4% NA Minimum capital ratios (d) $ 164,426 164,426 4.5% 10.2% 11.2% 1,619,287 1,561,145 1,608,240 1,472,602 (b) 206,179 184,572 184,572 216,719 210,576 221,117 186,263 186,263 164,514 $ 164,514 $ 10.2% Tier 1 capital 2,361,177 Risk-based capital metrics: 0.1 5.4 Singapore 2.4 1.3 0.7 2.1 4.4 1.7 2.5 4.2 Mexico 2.9 1.3 Sweden 4.2 3.2 6.5 7.7 Hong Kong 2.8 2.6 1.4 6.8 Spain Italy 3.8 0.2 6.8 Luxembourg 6.4 0.1 2.8 Belgium 1.7 2.3 The Firm's principal investments are managed under various lines of business and are captured within the respective LOB's financial results. The Firm's approach to managing principal risk is consistent with the Firm's general risk governance structure. A Firmwide risk policy framework exists for all principal investing activities. All investments are approved by investment committees that include executives who are independent from the investing businesses. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of principal investments in accordance with relevant policies. Approved levels for such investments are established for each relevant business in order to manage the overall size of the portfolios. Industry, geographic, and position level concentration limits are in place and are intended to ensure diversification of the portfolios. The Firm also conducts stress testing on these portfolios using specific scenarios that estimate losses based on significant market moves and/or other risk events. JPMorgan Chase & Co./2015 Annual Report 143 Management's discussion and analysis OPERATIONAL RISK MANAGEMENT Operational risk is the risk of loss resulting from inadequate or failed processes or systems, human factors or due to external events that are neither market- nor credit-related. Operational risk is inherent in the Firm's activities and can manifest itself in various ways, including fraudulent acts, business interruptions, inappropriate behavior of employees, failure to comply with applicable laws and regulations or failure of vendors to perform in accordance with their arrangements. These events could result in financial losses, litigation and regulatory fines, as well as other damage to the Firm. The goal is to keep operational risk at appropriate levels, in light of the Firm's financial strength, the characteristics of its businesses, the markets in which it operates, and the competitive and regulatory environment to which it is subject. Principal investments are predominantly privately-held financial assets and instruments, typically representing an ownership or junior capital position, that have unique risks due to their illiquidity or for which there is less observable market or valuation data. Such investing activities are typically intended to be held over extended investment periods and, accordingly, the Firm has no expectation for short-term gain with respect to these investments. Principal investments cover multiple asset classes and are made either in stand-alone investing businesses or as part of a broader business platform. Asset classes include tax- oriented investments (e.g., affordable housing and alternative energy investments), private equity and various debt investments. Overview Operational risk management framework The components of the Operational Risk Management Framework are: Governance The Firm's operational risk governance function reports to the Firm's CRO and is responsible for defining the ORMF and establishing the firmwide operational risk management governance structure, policies and standards. The Firmwide Risk Executive for Operational Risk Governance, a direct report of the CRO, works with the line of business CROS to provide independent oversight of the implementation of the ORMF across the Firm. Operational Risk Officers ("OROS"), who report to the LOB Chief Risk Officers or to the Firmwide Risk Executive for Operational Risk Governance, are independent of the lines of business and corporate functions, and O&C. The OROS provide oversight of the implementation of the ORMF within in each line of business and corporate function. Line of business, corporate function and regional control committees oversee the operational risk and control environments of their respective businesses, functions or regions. These committees escalate operational risk issues to the FCC, as appropriate. For additional information on the Firmwide Control Committee, see Enterprise Risk Management on pages 107-111. Risk Identification and Self-Assessment To monitor and control operational risk, the Firm maintains an Operational Risk Management Framework ("ORMF") designed to enable the Firm to maintain a sound and well- controlled operational environment. The four main components of the ORMF include: governance, risk identification and assessment, monitoring and reporting, and measurement. PRINCIPAL RISK MANAGEMENT JPMorgan Chase & Co./2015 Annual Report 142 4.0 JPMorgan Chase & Co./2015 Annual Report (a) Lending includes loans and accrued interest receivable (net of collateral and the allowance for loan losses), deposits with banks, acceptances, other monetary assets, issued letters of credit net of participations, and unused commitments to extend credit. Excludes intra-day and operating exposures, such as from settlement and clearing activities. (b) Includes market-making inventory, AFS securities, counterparty exposure on derivative and securities financings net of collateral and hedging. (c) Includes single reference entity ("single-name"), index and tranched credit derivatives for which one or more of the underlying reference entities is in a country listed in the above table. (d) Includes capital invested in local entities and physical commodity inventory. 141 MODEL RISK MANAGEMENT Model risk Model risk is the potential for adverse consequences from decisions based on incorrect or misused model outputs and reports. The Firm uses models for many purposes including the valuation of positions and the measurement of risk. Valuation models are employed by the Firm to value certain financial instruments for which quoted prices may not be readily available. Valuation models may be employed as inputs into risk measurement models including VaR, regulatory capital, estimation of stress loss and the allowance for credit losses. Models are owned by various functions within the Firm based on the specific purposes of such models. For example, VaR models and certain regulatory capital models are owned by the line of business-aligned risk management functions. Owners of models are responsible for the development, implementation and testing of their models, as well as referral of models to the Model Risk function for review and approval. Once models have been approved, model owners are responsible for the maintenance of a robust operating environment and must monitor and evaluate the performance of the models on an ongoing basis. Model owners may seek to enhance models in response to changes in the portfolios and in product and market developments, as well as to capture improvements in available modeling techniques and systems capabilities. The Model Risk review and governance functions review and approve a wide range of models, including risk management, valuation, and regulatory capital models used by the Firm. Independent of the model owners, the Model Risk review and governance functions are part of the Firm's Model Risk unit, and the Firmwide Model Risk Executive reports to the Firm's CRO. Models are tiered based on an internal standard according to their complexity, the exposure associated with the model and the Firm's reliance on the model. This tiering is subject to the approval of the Model Risk function. A model review conducted by the Model Risk function considers the model's suitability for the specific uses to which it will be put. The factors considered in reviewing a model include whether the model accurately reflects the characteristics of the product and its significant risks, the selection and reliability of model inputs, consistency with models for similar products, the appropriateness of any model-related adjustments, and sensitivity to input parameters and assumptions that cannot be observed from the market. When reviewing a model, the Model Risk function analyzes and challenges the model methodology and the reasonableness of model assumptions and may perform or require additional testing, including back-testing of model outcomes. Model reviews are approved by the appropriate level of management within the Model Risk function based on the relevant tier of the model. Under the Firm's Model Risk Policy, the Model Risk function reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances, the head of the Model Risk function may grant exceptions to the Firm's model risk policy to allow a model to be used prior to review or approval. The Model Risk function may also require the owner to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. For a summary of valuations based on models, see Critical Accounting Estimates Used by the Firm and Note 3. 0.1 3.3 4.3 Korea $ 23.8 $ 21.8 $ 1.1 $ 46.7 exposure 13.8 0.2 30.7 14.2 11.9 0.1 26.2 16.7 Other(d) Total Trading and investing (b)(c) The Firm also has indirect exposures to country risk (for example, related to the collateral received on securities financing receivables or related to client clearing activities). These indirect exposures are managed in the normal course of business through the Firm's credit, market, and operational risk governance, rather than through Country Risk Management. The Firm's internal country risk reporting differs from the reporting provided under the FFIEC bank regulatory requirements. For further information on the FFIEC'S reporting methodology, see Cross-border outstandings on page 327. Country risk stress testing The country risk stress framework aims to identify potential losses arising from a country crisis by capturing the impact of large asset price movements in a country based on market shocks combined with counterparty specific assumptions. Country Risk Management periodically defines and runs ad hoc stress scenarios for individual countries in response to specific market events and sector performance concerns. Country risk monitoring and control The Country Risk Management group establishes guidelines for sovereign ratings reviews and limit management. Country stress and nominal exposures are measured under a comprehensive country limit framework. Country ratings and limits are actively monitored and reported on a regular basis. Country limit requirements are reviewed and approved by senior management as often as necessary, but at least annually. In addition, the Country Risk Management group uses surveillance tools, such as signaling models and ratings indicators, for early identification of potential country risk concerns. Country risk reporting The following table presents the Firm's top 20 exposures by country (excluding the U.S.) as of December 31, 2015. The selection of countries is based solely on the Firm's largest total exposures by country, based on the Firm's internal country risk management approach, and does not represent the Firm's view of any actual or potentially adverse credit conditions. Country exposures may fluctuate from period to period due to normal client activity and market flows. Top 20 country exposures (in billions) United Kingdom Germany France Japan China December 31, 2015 Lending(a) 12.9 In order to evaluate and monitor operational risk, the lines 7.8 21.1 India 6.1 5.6 0.4 12.1 Brazil 12.4 6.2 11.1 Switzerland 6.7 0.9 1.9 9.5 4.9 1.4 6.0 5.0 10.3 7.2 1.0 18.5 Canada 13.9 2.9 0.3 17.1 Australia 7.7 5.9 - 13.6 Netherlands 0.4 of business and corporate functions utilize several processes to identify, assess, mitigate and manage operational risk. Firmwide standards are in place for each of these processes and set the minimum requirements for how they must be applied. Risk Management is responsible for prescribing the ORMF to the lines of business and corporate functions and for providing independent oversight of its implementation. The lines of business and corporate functions are responsible for implementing the ORMF. The Firmwide Oversight and Control Group ("O&C"), which consists of dedicated control officers within each of the lines of business and corporate functional areas, as well as a central oversight team, is responsible for day to day execution of the ORMF. The Firm also tracks and monitors operational risk events which are analyzed by the responsible businesses and corporate functions. This enables identification of the root causes of the operational risk events and evaluation of the associated controls. CAPITAL MANAGEMENT Capital risk is the risk the Firm has an insufficient level and composition of capital to support the Firm's business activities and associated risks during normal economic environments and stressed conditions. A strong capital position is essential to the Firm's business strategy and competitive position. The Firm's capital strategy focuses on long-term stability, which enables the Firm to build and invest in market-leading businesses, even in a highly stressed environment. Prior to making any decisions on future business activities, senior management considers the implications on the Firm's capital. In addition to considering the Firm's earnings outlook, senior management evaluates all sources and uses of capital with a view to preserving the Firm's capital strength. Maintaining a strong balance sheet to manage through economic volatility is considered a strategic imperative by the Firm's Board of Directors, CEO and Operating Committee. The Firm's balance sheet philosophy focuses on risk-adjusted returns, strong capital and reserves, and robust liquidity. The Firm's capital management objectives are to hold capital sufficient to: • • • • Cover all material risks underlying the Firm's business activities; Maintain "well-capitalized" status and meet regulatory capital requirements; Retain flexibility to take advantage of future investment opportunities; Maintain sufficient capital in order to continue to build and invest in its businesses through the cycle and in stressed environments; and Distribute excess capital to shareholders while balancing the other objectives stated above. These objectives are achieved through ongoing monitoring and management of the Firm's capital position, regular stress testing, and a capital governance framework. Capital management is intended to be flexible in order to react to a range of potential events. JPMorgan Chase has firmwide and LOB processes for ongoing monitoring and active management of its capital position. JPMorgan Chase & Co./2015 Annual Report 149 Management's discussion and analysis JPMorgan Chase & Co./2015 Annual Report 148 Reputation risk is the risk that an action, transaction, investment or event will reduce trust in the Firm's integrity or competence by our various constituents, including clients, counterparties, investors, regulators, employees and the broader public. Maintaining the Firm's reputation is the responsibility of each individual employee of the Firm. The Firm's Reputation Risk Governance policy explicitly vests each employee with the responsibility to consider the reputation of the Firm when engaging in any activity. Since the types of events that could harm the Firm's reputation are so varied across the Firm's lines of business, each line of business has a separate reputation risk governance infrastructure in place, which consists of three key elements: clear, documented escalation criteria appropriate to the business; a designated primary discussion forum - in most cases, one or more dedicated reputation risk committees; and a list of designated contacts, to whom questions relating to reputation risk should be referred. Line of business reputation risk governance is overseen by a Firmwide Reputation Risk Governance function, which provides oversight of the governance infrastructure and process to support the consistent identification, escalation, management and reporting of reputation risk issues firmwide. REPUTATION RISK MANAGEMENT CET1 capital The Firm's General Counsel reports to the CEO and is a member of the Operating Committee, the Firmwide Risk Committee and the Firmwide Control Committee. The General Counsel's leadership team includes a General Counsel for each line of business, the heads of the Litigation and Corporate & Regulatory practices, as well as the Firm's Corporate Secretary. Each region (e.g., Latin America, Asia Pacific) has a General Counsel who is responsible for managing legal risk across all lines of business and functions in the region. Legal works with various committees (including new business initiative and reputation risk committees) and the Firm's businesses to protect the Firm's reputation beyond any particular legal requirements. In addition, it advises the Firm's Conflicts Office which reviews the Firm's wholesale transactions that may have the potential to create conflicts of interest for the Firm. 146 JPMorgan Chase & Co./2015 Annual Report COMPLIANCE RISK MANAGEMENT Compliance risk is the risk of failure to comply with applicable laws, rules, and regulations. Overview The following tables present the Firm's Transitional and Fully Phased-In risk-based and leverage-based capital metrics under both Basel III Standardized and Advanced approaches. The Firm's Basel III CET1 ratio exceeds the regulatory minimum as of December 31, 2015. For further discussion of these capital metrics and the Standardized and Advanced approaches refer to Monitoring and management of capital on pages 151-155. The Firm's risk and control self-assessment ("RCSA") process and supporting architecture requires management to identify material inherent operational risks, assess the design and operating effectiveness of relevant controls in place to mitigate such risks, and evaluate residual risk. Action plans are developed for control issues that are identified, and businesses are held accountable for tracking and resolving issues on a timely basis. Risk Management performs an independent challenge of the RCSA program including residual risk results. These compliance risks relate to a wide variety of legal and regulatory obligations, depending on the line of business and the jurisdiction, and include those related to products and services, relationships and interactions with clients and customers, and employee activities. For example, one compliance risk, fiduciary risk, is the failure to exercise the applicable high standard of care, to act in the best interests of clients or to treat clients fairly, as required under applicable law or regulation. Other specific compliance risks include those associated with anti-money laundering compliance, trading activities, market conduct, and complying with the rules and regulations related to the offering of products and services across jurisdictional borders, among others. Compliance implements various practices designed to identify and mitigate compliance risk by implementing policies, testing and monitoring, training and providing guidance. In recent years, the Firm has experienced heightened scrutiny by its regulators of its compliance with regulations, and with respect to its controls and operational processes. In certain instances, the Firm has entered into Consent Orders with its regulators requiring the Firm to take certain specified actions to remediate compliance with regulations and improve its controls. The Firm expects that such regulatory scrutiny will continue. Governance and oversight Compliance is led by the Firms' Chief Compliance Officer ("CCO") who reports directly to the Firm's COO. The Firm maintains oversight and coordination in its Compliance Risk Management practices globally through the Firm's CCO, lines of business CCOS and regional CCOS to implement the Compliance program across the lines of business and regions. The Firm's CCO is a member of the Firmwide Control Committee and the Firmwide Risk Committee. The Firm's CCO also provides regular updates to the Audit Committee and DRPC. In addition, from time to time, special committees of the Board have been established to oversee the Firm's compliance with regulatory Consent Orders. The Firm has in place a Code of Conduct (the "Code"), and each employee is given annual training in respect of the Code and is required annually to affirm his or her compliance with the Code. The Code sets forth the Firm's core principles and fundamental values, including that no employee should ever sacrifice integrity - or give the impression that he or she has. The Code requires prompt reporting of any known or suspected violation of the Code, any internal Firm policy, or any law or regulation applicable to the Firm's business. It also requires the reporting of any illegal conduct, or conduct that violates the underlying principles of the Code, by any of the Firm's employees, customers, suppliers, contract workers, business partners, or agents. Specified employees are specially trained and designated as "code specialists" who act as a resource to employees on Code of Conduct matters. In addition, concerns may be reported anonymously and the Firm prohibits retaliation against employees for the good faith reporting of any actual or suspected violations of the Code. The Code and the associated employee compliance program are focused on the regular assessment of certain key aspects of the Firm's culture and conduct initiatives. JPMorgan Chase & Co./2015 Annual Report 147 Each line of business is accountable for managing its compliance risk. The Firm's Compliance Organization ("Compliance"), which is independent of the lines of business, works closely with the Operating Committee and management to provide independent review, monitoring and oversight of business operations with a focus on compliance with the legal and regulatory obligations applicable to the offering of the Firm's products and services to clients and customers. December 31, 2015 (in millions, except ratios) Third parties with which the Firm does business or that facilitate the Firm's business activities (e.g., vendors, exchanges, clearing houses, central depositories, and financial intermediaries) could also be sources of cybersecurity risk to the Firm, including with respect to breakdowns or failures of their systems, misconduct by the employees of such parties, or cyberattacks which could affect their ability to deliver a product or service to the Firm or result in lost or compromised information of the Firm or its clients. In addition, customers with which or whom the Firm does business can also be sources of cybersecurity risk to the Firm, particularly when their activities and systems are beyond the Firm's own security and control systems. Customers will generally be responsible for losses incurred due to their own failure to maintain the security of their own systems and processes. business interruption, and to remain in compliance with global laws and regulations as they relate to resiliency risk. The program includes corporate governance, awareness and training, as well as strategic and tactical initiatives aimed to ensure that risks are properly identified, assessed, and managed. Management's discussion and analysis 145 JPMorgan Chase's global resiliency and crisis management program is intended to ensure that the Firm has the ability to recover its critical business functions and supporting assets (i.e., staff, technology and facilities) in the event of a Business and technology resiliency The Firm and several other U.S. financial institutions have experienced significant distributed denial-of-service attacks from technically sophisticated and well-resourced unauthorized parties which are intended to disrupt online banking services. The Firm and its clients are also regularly targeted by unauthorized parties using malicious code and viruses. On September 10, 2014, the Firm disclosed that a cyberattack against the Firm had occurred. The cyberattacks experienced to date have not resulted in any material disruption to the Firm's operations nor have they had a material adverse effect on the Firm's results of operations. The Firm's Board of Directors and the Audit Committee are regularly apprised regarding the cybersecurity policies and practices of the Firm as well as the Firm's efforts regarding significant cybersecurity events. Cybersecurity attacks, like the one experienced by the Firm, highlight the need for continued and increased cooperation among businesses and the government, and the Firm continues to work to strengthen its partnerships with the appropriate government and law enforcement agencies and other businesses, including the Firm's third-party service providers, in order to understand the full spectrum of cybersecurity risks in the environment, enhance defenses and improve resiliency against cybersecurity threats. The Firm has established, and continues to establish, defenses to mitigate other possible future attacks. To enhance its defense capabilities, the Firm increased cybersecurity spending from approximately $250 million in 2014, to approximately $500 million in 2015, and expects the spending to increase to more than $600 million in 2016. Enhancements include more robust testing, advanced analytics, improved technology coverage, strengthened access management and controls and a program to increase employee awareness about cybersecurity risks and best practices. The Firm's operational risk capital methodology incorporates the four required elements of the Advanced Measurement Approach under the Basel III framework: Internal losses, JPMorgan Chase & Co./2015 Annual Report The Firm devotes significant resources maintaining and regularly updating its systems and processes that are designed to protect the security of the Firm's computer systems, software, networks and other technology assets against attempts by unauthorized parties to obtain access to confidential information, destroy data, disrupt or degrade service, sabotage systems or cause other damage. One of the ways operational loss may be mitigated is through insurance maintained by the Firm. The Firm purchases insurance to be in compliance with local laws and regulations (e.g., workers compensation), as well as to serve other needs (e.g., property loss and public liability). Insurance may also be required by third parties with whom the Firm does business. The insurance purchased is reviewed and approved by senior management. Cybersecurity For information related to operational risk RWA, CCAR or ICAAP, see Capital Management section, pages 149-158. Insurance The Firm considers the impact of stressed economic conditions on operational risk losses and a forward looking view of material operational risk events that may occur in a stressed environment. The Firm's operational risk stress testing framework is utilized in calculating results for the Firm's CCAR, ICAAP and Risk Appetite processes. The primary component of the operational risk capital estimate is the result of a statistical model, the Loss Distribution Approach ("LDA"), which simulates the frequency and severity of future operational risk losses based on historical data. The LDA model is used to estimate an aggregate operational risk loss over a one-year time horizon, at a 99.9% confidence level. The LDA model incorporates actual internal operational risk losses in the quarter following the period in which those losses were realized, and the calculation generally continues to reflect such losses even after the issues or business activities giving rise to the losses have been remediated or reduced. The calculation is supplemented by external loss data as needed, as well as both management's view of plausible tail risk, which is captured as part of the Scenario Analysis process, and evaluation of key LOB internal control metrics (BEICF). The Firm may further supplement such analysis to incorporate feedback from its bank regulators. Business environment and internal control factors. Scenario analysis, and The Firm has established comprehensive tracking and reporting of resiliency plans in order to proactively anticipate and manage various potential disruptive circumstances such as severe weather and flooding, technology and communications outages, cyber incidents, mass transit shutdowns and terrorist threats, among others. The resiliency measures utilized by the Firm include backup infrastructure for data centers, a geographically distributed workforce, dedicated recovery facilities, providing technological capabilities to support remote work capacity for displaced staff and accommodation of employees at alternate locations. JPMorgan Chase continues to coordinate its global resiliency program across the Firm and mitigate business continuity risks by reviewing and testing recovery procedures. The strength and proficiency of the Firm's global resiliency program has played an integral role in maintaining the Firm's business operations during and quickly after various events in 2015 that have resulted in business interruptions, such as severe winter weather and flooding in the U.S. and various global protest-related activities. External losses, LEGAL RISK MANAGEMENT Overview Furthermore, lines of business and corporate functions establish key risk indicators to manage and monitor operational risk and the control environment. These assist in the early detection and timely escalation of issues or events. Risk monitoring and reporting Legal risk is the risk of loss or imposition of damages, fines, penalties or other liability arising from failure to comply with a contractual obligation or to comply with laws or regulations to which the Firm is subject. 144 JPMorgan Chase & Co./2015 Annual Report Operational risk management and control reports provide information, including actual operational loss levels, self- assessment results and the status of issue resolution to the lines of business and senior management. In addition, key control indicators and operating metrics are monitored against targets and thresholds. The purpose of these reports is to enable management to maintain operational risk at appropriate levels within each line of business, to escalate issues and to provide consistent data aggregation across the Firm's businesses and functions. Two standard forms of operational risk measurement include operational risk capital and operational risk losses under baseline and stressed conditions. Governance and oversight In addition to providing legal services and advice to the Firm, and communicating and helping the lines of business adjust to the legal and regulatory changes they face, including the heightened scrutiny and expectations of the Firm's regulators, the global Legal function is responsible for working with the businesses and corporate functions to fully understand and assess their adherence to laws and regulations. In particular, Legal assists Oversight & Control, Risk, Finance, Compliance and Internal Audit in their efforts to ensure compliance with all applicable laws and regulations and the Firm's corporate standards for doing business. The Firm's lawyers also advise the Firm on potential legal exposures on key litigation and transactional matters, and perform a significant defense and advocacy role by defending the Firm against claims and potential claims and, when needed, pursuing claims against others. Measurement • $ 30,929 Tier 2 capital $ 16,679 Qualifying allowance for credit losses 14,341 $ 32,147 Change in qualifying allowance for credit losses Change in long-term debt and other instruments qualifying as Tier 2 Standardized Tier 2 capital at December 31, 2015 Standardized Total capital at December 31, 2015 Advanced Tier 2 capital at December 31, 2014 Increase in Standardized Tier 2 capital Other Change in qualifying allowance for credit losses (4) (1,218) (466) (748) Other 14,475 Increase in Standardized/Advanced Tier 1 capital Standardized/Advanced Tier 1 capital at December 31, 2015 $ 199,047 Standardized Tier 2 capital at December 31, 2014 Change in long-term debt and other instruments qualifying as Tier 2 (91) and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. $ 22,927 (6,484) (2,005) (3,835) (546) (770) (85) (2,116) $ 173,189 (454) (593) 8,675 (a) Includes the remaining balance of AOCI related to AFS debt securities and defined benefit pension and other postretirement employee benefit ("OPEB") plans that will qualify as Basel III CET1 capital upon full phase-in. (b) Predominantly includes regulatory adjustments related to changes in FVA/DVA, as well as CET1 deductions for defined benefit pension plan assets and deferred tax assets related to net operating loss and tax credit carryforwards. (c) Relates to intangible assets, other than goodwill and MSRs, that are required to be deducted from CET1 capital upon full phase-in. (d) Includes minority interest and the Firm's investments in its own CET1 capital instruments. Changes in additional paid-in capital Changes related to AOCI Adjustment related to FVA/DVA Other Increase in Standardized/Advanced CET1 capital Standardized/Advanced CET1 capital at December 31, 2015 Standardized/Advanced Tier 1 capital at December 31, 2014 Change in CET1 capital Net issuance of noncumulative perpetual preferred stock Other $ 173,189 $ 184,572 8,675 6,005 (205) $ 229,976 Standardized/Advanced CET1 capital at December 31, 2014 $ 164,514 Net income applicable to common equity Dividends declared on common stock Standardized Fully Phased-In Tier 2 capital 427 $ 30,929 Standardized Fully Phased-in Total capital $ 229,976 Adjustment in qualifying allowance for credit losses for Advanced Tier 2 capital (9,797) Advanced Fully Phased-In Tier 2 capital $ 21,132 Advanced Fully Phased-In Total capital $ 220,179 (a) Represents deferred tax liabilities related to tax-deductible goodwill 153 Management's discussion and analysis The following table presents a reconciliation of the Firm's Basel III Transitional CET1 capital to the Firm's estimated Basel III Fully Phased-In CET1 capital as of December 31, 2015. Capital rollforward The following table presents the changes in Basel III Fully Phased-In CET1 capital, Tier 1 capital and Tier 2 capital for the year ended December 31, 2015. (in millions) Transitional CET1 capital AOCI phase-in (a) CET1 capital deduction phase-in(b) Intangible assets deduction phase-in(c) Other adjustments to CET1 capital(d) Fully Phased-In CET1 capital Net purchase of treasury stock Year Ended December 31, (in millions) 2015 December 31, 2015 175,398 $ 21,607 December 31, 2014 Increase in Advanced Tier 2 capital The Firm's common stock dividend policy reflects JPMorgan Chase's earnings outlook, desired dividend payout ratio, capital objectives, and alternative investment opportunities. Following receipt on March 11, 2015, of the Federal Reserve's non-objection to the Firm's 2015 capital plan submitted under its CCAR, the Firm announced that its Board of Directors increased the quarterly common stock dividend to $0.44 per share, effective with the dividend paid on July 31, 2015. The Firm's dividends are subject to the Board of Directors' approval at the customary times those dividends are declared. For information regarding dividend restrictions, see Note 22 and Note 27. The following table shows the common dividend payout ratio based on reported net income. Year ended December 31, Common dividend payout ratio Common equity 2015 2014 28% 29% 2013 33% During the year ended December 31, 2015, warrant holders exercised their right to purchase 12.4 million shares of the Firm's common stock. The Firm issued 4.7 million shares of its common stock as a result of these exercises. As of December 31, 2015, 47.4 million warrants remained outstanding, compared with 59.8 million outstanding as of December 31, 2014. On March 11, 2015, in conjunction with the Federal Reserve's release of its 2015 CCAR results, the Firm's Board of Directors authorized a $6.4 billion common equity (i.e., common stock and warrants) repurchase program. As of December 31, 2015, $2.7 billion (on a settlement-date basis) of authorized repurchase capacity remained under the program. This authorization includes shares repurchased to offset issuances under the Firm's equity- based compensation plans. The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2015, 2014 and 2013, on a settlement-date basis. There were no warrants repurchased during the years ended December 31, 2015, 2014, and 2013. when the Firm is not aware of material nonpublic information. The authorization to repurchase common equity will be utilized at management's discretion, and the timing of purchases and the exact amount of common equity that may be repurchased is subject to various factors, including market conditions; legal and regulatory considerations affecting the amount and timing of repurchase activity; the Firm's capital position (taking into account goodwill and intangibles); internal capital generation; and alternative investment opportunities. The repurchase program does not include specific price targets or timetables; may be executed through open market purchases or privately negotiated transactions, or utilize Rule 10b5-1 programs; and may be suspended at any time. For additional information regarding repurchases of the Firm's equity securities, see Part II, Item 5: Market for registrant's common equity, related stockholder matters and issuer purchases of equity securities on page 20. Preferred stock During the year ended December 31, 2015, the Firm issued $6.0 billion of noncumulative preferred stock. Preferred stock dividends declared were $1.5 billion for the year ended December 31, 2015. Assuming all preferred stock issuances were outstanding for the entire year and quarterly dividends were declared on such issuances, preferred stock dividends would have been $1.6 billion for the year ended December 31, 2015. For additional information on the Firm's preferred stock, see Note 22. Redemption of outstanding trust preferred securities On April 2, 2015, the Firm redeemed $1.5 billion, or 100% of the liquidation amount, of JPMorgan Chase Capital XXIX trust preferred securities. On May 8, 2013, the Firm redeemed approximately $5.0 billion, or 100% of the liquidation amount, of the following eight series of trust preferred securities: JPMorgan Chase Capital X, XI, XII, XIV, XVI, XIX, XXIV, and BANK ONE Capital VI. For a further discussion of trust preferred securities, see Note 21. Year ended December 31, (in millions) 2015 2014 2013 Total number of shares of common stock repurchased 89.8 82.3 96.1 Aggregate purchase price of common stock repurchases $ 5,616 $ 4,760 $ 4,789 The Firm may, from time to time, enter into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it would not otherwise be repurchasing common equity - for example, during internal trading "blackout periods." All purchases under a Rule 10b5-1 plan must be made according to a predefined plan established Dividends Capital actions JPMorgan Chase & Co./2015 Annual Report On October 30, 2015, the Federal Reserve issued proposed rules that would require the top-tier holding companies of eight U.S. global systemically important bank holding companies, including the Firm, among other things, to maintain minimum levels of eligible TLAC and long-term debt satisfying certain eligibility criteria ("eligible LTD") commencing January 1, 2019. Under the proposal, these eight U.S GSIBS would be required to maintain minimum TLAC of no less than 18% of the financial institution's RWA or 9.5% of its leverage exposure (as defined by the rules), plus in the case of the RWA-based measure, a TLAC buffer that is equal to 2.5% of the financial institution's CET1, any applicable countercyclical buffer and the financial institution's GSIB surcharge as calculated under method 1. The minimum level of eligible LTD that would be required to be maintained by these eight U.S. GSIBS would be equal to the greater of (A) 6% of the financial institution's RWA, plus the higher of the method 1 or method 2 GSIB surcharge applicable to the institution and (B) 4.5% of its leverage exposure (as defined by the rules). These proposed TLAC Rules would disqualify from eligible LTD, among other instruments, senior debt securities that permit acceleration for reasons other than insolvency or payment default, as well as structured notes and debt securities not governed by U.S. law. The Firm is currently evaluating the impact of the proposal. Line of business equity January 1, (in billions) 2016 2015 2014 Consumer & Community Banking $ 51.0 $ 51.0 $ 51.0 64.0 62.0 61.0 16.0 JPMorgan Chase & Co./2015 Annual Report 14.0 9.0 9.0 9.0 81.5 85.5 76.7 $ 221.5 $ 221.5 $ 211.7 Asset Management Corporate Total common stockholders' equity Other capital requirements Minimum Total Loss Absorbing Capacity In November 2015, the Financial Stability Board ("FSB") finalized the TLAC standard for GSIBS, which establishes the criteria for TLAC eligible debt and capital instruments and defines the minimum requirements for amounts of loss absorbing and recapitalization capacity. This amount and type of debt and capital instruments is intended to effectively absorb losses, as necessary, upon the failure of a GSIB, without imposing such losses on taxpayers of the relevant jurisdiction or causing severe systemic disruptions, and thereby ensuring the continuity of the GSIB's critical functions. The final standard will require GSIBS to meet a common minimum TLAC requirement of 16% of the financial institution's RWA, effective January 1, 2019, and at least 18% effective January 1, 2022. The minimum TLAC must also be at least 6% of a financial institution's Basel II| leverage ratio denominator, effective January 1, 2019, and at least 6.75% effective January 1, 2022. 14.0 December 31, 157 Broker-dealer regulatory capital JPMorgan Chase & Co./2015 Annual Report 159 Management's discussion and analysis LCR and NSFR The Firm must comply with the U.S. LCR rule, which is intended to measure the amount of HQLA held by the Firm in relation to estimated net cash outflows within a 30-day period during an acute stress event. The LCR is required to be 80% at January 1, 2015, increasing by 10% each year until reaching the 100% minimum by January 1, 2017. At December 31, 2015, the Firm was compliant with the fully phased-in U.S. LCR. On October 31, 2014, the Basel Committee issued the final standard for the net stable funding ratio ("NSFR") – which is intended to measure the "available" amount of stable funding relative to the "required" amount of stable funding over a one-year horizon. NSFR will become a minimum standard by January 1, 2018 and requires that this ratio be equal to at least 100% on an ongoing basis. At December 31, 2015, the Firm was compliant with the NSFR based on its current understanding of the final Basel rule. The U.S. banking regulators are expected to issue an NPR that would outline requirements specific to U.S. banks. HQLA HQLA is the amount of assets that qualify for inclusion in the U.S. LCR. HQLA primarily consists of cash and certain unencumbered high quality liquid assets as defined in the final rule. As of December 31, 2015, the Firm's HQLA was $496 billion, compared with $600 billion as of December 31, 2014. The decrease in HQLA was due to lower cash balances largely driven by lower non-operating deposit balances; however, the Firm remains LCR-compliant given the corresponding reduction in estimated net cash outflows associated with those deposits. HQLA may fluctuate from period to period primarily due to normal flows from client activity. The following table presents the estimated HQLA included in the LCR broken out by HQLA-eligible cash and securities as of December 31, 2015. (in billions) HQLA Eligible cash (a) Eligible securities (b) Total HQLA (a) Cash on deposit at central banks. December 31, 2015 $ 304 192 $ 496 (b) Predominantly includes U.S. agency mortgage-backed securities, U.S. Treasuries, and sovereign bonds net of applicable haircuts under U.S. LCR rules. In addition to HQLA, as of December 31, 2015, the Firm has approximately $249 billion of unencumbered marketable securities, such as equity securities and fixed income debt securities, available to raise liquidity, if required. Furthermore, the Firm maintains borrowing capacity at various Federal Home Loan Banks ("FHLBS"), the Federal Reserve Bank discount window and various other central banks as a result of collateral pledged by the Firm to such banks. Although available, the Firm does not view the borrowing capacity at the Federal Reserve Bank discount window and the various other central banks as a primary source of liquidity. As of December 31, 2015, the Firm's remaining borrowing capacity at various FHLBS and the Federal Reserve Bank discount window was approximately $183 billion. This remaining borrowing capacity excludes the benefit of securities included above in HQLA or other unencumbered securities currently held at the Federal Reserve Bank discount window for which the Firm has not drawn liquidity. Funding Sources of funds Management believes that the Firm's unsecured and secured funding capacity is sufficient to meet its on- and off-balance sheet obligations. The Firm funds its global balance sheet through diverse sources of funding including a stable deposit franchise as well as secured and unsecured funding in the capital markets. The Firm's loan portfolio ($837.3 billion at December 31, 2015), is funded with a portion of the Firm's deposits ($1,279.7 billion at December 31, 2015) and through securitizations and, with respect to a portion of the Firm's real estate-related loans, with secured borrowings from the FHLBS. Deposits in excess of the amount utilized to fund loans are primarily invested in the Firm's investment securities portfolio or deployed in cash or other short-term liquid investments based on their interest rate and liquidity risk characteristics. Securities borrowed or purchased under resale agreements and trading assets- debt and equity instruments are primarily funded by the Firm's securities loaned or sold under agreements to repurchase, trading liabilities-debt and equity instruments, and a portion of the Firm's long-term debt and stockholders' equity. In addition to funding securities borrowed or purchased under resale agreements and trading assets-debt and equity instruments, proceeds from the Firm's debt and equity issuances are used to fund certain loans and other financial and non-financial assets, or may be invested in the Firm's investment securities portfolio. See the discussion below for additional information relating to Deposits, Short-term funding, and Long-term funding and issuance. 160 JPMorgan Chase & Co./2015 Annual Report The Parent Company acts as a source of funding to its subsidiaries. The Firm's liquidity management is intended to maintain liquidity at the Parent Company, in addition to funding and liquidity raised at the subsidiary operating level, at levels sufficient to fund the operations of the Parent Company and its subsidiaries for an extended period of time in a stress environment where access to normal funding sources is disrupted. The Parent Company currently holds sufficient liquidity to withstand peak outflows over a one year liquidity stress horizon, assuming no access to wholesale funding markets. Parent Company and subsidiary funding The Firm's contingency funding plan ("CFP"), which is reviewed by ALCO and approved by the DRPC, is a compilation of procedures and action plans for managing liquidity through stress events. The CFP incorporates the limits and indicators set by the Liquidity Risk Oversight group. These limits and indicators are reviewed regularly to identify the emergence of risks or vulnerabilities in the Firm's liquidity position. The CFP identifies the alternative contingent liquidity resources available to the Firm in a stress event. Contingency funding plan JPMorgan Chase's principal U.S. broker-dealer subsidiaries are JPMorgan Securities and J.P. Morgan Clearing Corp. ("JPMorgan Clearing"). JPMorgan Clearing is a subsidiary of JPMorgan Securities and provides clearing and settlement services. JPMorgan Securities and JPMorgan Clearing are each subject to Rule 15c3-1 under the Securities Exchange Act of 1934 (the "Net Capital Rule"). JPMorgan Securities and JPMorgan Clearing are also each registered as futures commission merchants and subject to Rule 1.17 of the Commodity Futures Trading Commission ("CFTC"). JPMorgan Securities and JPMorgan Clearing have elected to compute their minimum net capital requirements in accordance with the "Alternative Net Capital Requirements" of the Net Capital Rule. At December 31, 2015, JPMorgan Securities' net capital, as defined by the Net Capital Rule, was $14.2 billion, exceeding the minimum requirement by $11.9 billion, and JPMorgan Clearing's net capital was $7.7 billion, exceeding the minimum requirement by $6.2 billion. In addition to its minimum net capital requirement, JPMorgan Securities is required to hold tentative net capital in excess of $1.0 billion and is also required to notify the Securities and Exchange Commission ("SEC") in the event that tentative net capital is less than $5.0 billion, in accordance with the market and credit risk standards of Appendix E of the Net Capital Rule. As of December 31, 2015, JPMorgan Securities had tentative net capital in excess of the minimum and notification requirements. J.P. Morgan Securities plc is a wholly owned subsidiary of JPMorgan Chase Bank, N.A. and is the Firm's principal operating subsidiary in the U.K. It has authority to engage in banking, investment banking and broker-dealer activities. J.P. Morgan Securities plc is jointly regulated by the U.K. Prudential Regulation Authority ("PRA”) and Financial Conduct Authority ("FCA"). Commencing January 1, 2014, J.P. Morgan Securities plc became subject to the U.K. Basel III capital rules. At December 31, 2015, J.P. Morgan Securities plc had estimated total capital of $33.9 billion; its estimated CET1 capital ratio was 15.4% and its estimated Total capital ratio was 19.6%. Both capital ratios exceeded the minimum standards of 4.5% and 8.0%, respectively, under the transitional requirements of the European Union's ("EU") Basel III Capital Requirements Directive and Regulation, as well as the additional capital requirements specified by the PRA. 158 JPMorgan Chase & Co./2015 Annual Report LIQUIDITY RISK MANAGEMENT Liquidity risk is the risk that the Firm will be unable to meet its contractual and contingent obligations or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets. Liquidity risk oversight The Firm has a liquidity risk oversight function whose primary objective is to provide assessment, measurement, monitoring, and control of liquidity risk across the Firm. Liquidity risk oversight is managed through a dedicated firmwide Liquidity Risk Oversight group. The CTC CRO, as part of the independent risk management function, has responsibility for firmwide Liquidity Risk Oversight. Liquidity Risk Oversight's responsibilities include but are not limited to: Establishing and monitoring limits, indicators, and thresholds, including liquidity appetite tolerances; Defining, monitoring, and reporting internal firmwide and legal entity stress tests, and monitoring and reporting regulatory defined stress testing; Monitoring and reporting liquidity positions, balance sheet variances and funding activities; Conducting ad hoc analysis to identify potential emerging liquidity risks. Management's discussion and analysis Risk I governance and measurement Liquidity stress tests are intended to ensure sufficient liquidity for the Firm under a variety of adverse scenarios. Results of stress tests are therefore considered in the formulation of the Firm's funding plan and assessment of its liquidity position. Liquidity outflow assumptions are modeled across a range of time horizons and contemplate both market and idiosyncratic stress. Standard stress tests are performed on a regular basis and ad hoc stress tests are performed in response to specific market events or concerns. Stress scenarios are produced for JPMorgan Chase & Co. ("Parent Company") and the Firm's major subsidiaries. Liquidity stress tests assume all of the Firm's contractual obligations are met and then take into consideration varying levels of access to unsecured and secured funding markets. Additionally, assumptions with respect to potential non-contractual and contingent outflows are contemplated. Liquidity management Treasury is responsible for liquidity management. The primary objectives of effective liquidity management are to ensure that the Firm's core businesses are able to operate in support of client needs, meet contractual and contingent obligations through normal economic cycles as well as during stress events, and to manage optimal funding mix, and availability of liquidity sources. The Firm manages liquidity and funding using a centralized, global approach in order to optimize liquidity sources and uses. In the context of the Firm's liquidity management, Treasury is responsible for: • • • • Analyzing and understanding the liquidity characteristics of the Firm, lines of business and legal entities' assets and liabilities, taking into account legal, regulatory, and operational restrictions; Defining and monitoring firmwide and legal entity liquidity strategies, policies, guidelines, and contingency funding plans; Managing liquidity within approved liquidity risk appetite tolerances and limits; Setting transfer pricing in accordance with underlying liquidity characteristics of balance sheet assets and liabilities as well as certain off-balance sheet items. Specific committees responsible for liquidity governance include firmwide ALCO as well as line of business and regional ALCOS, and the CTC Risk Committee. For further discussion of the risk and risk-related committees, see Enterprise-wide Risk Management on pages 107-111. Internal Stress testing Corporate & Investment Bank Commercial Banking 156 On at least an annual basis, the Firm assesses the level of capital required for each line of business as well as the assumptions and methodologies used to allocate capital. The line of business equity allocations are updated as refinements are implemented. The table below reflects the Firm's assessed level of capital required for each line of business as of the dates indicated. (53) Portfolio runoff(b) (13) (8) (21) (21) (8) (29) Movement in portfolio levels(c) (18) (15) (33) (27) (14) (41) Changes in RWA (48) (38) (86) (86) (37) (123) December 31, 2015 $ 1,333 $ 142 $ 1,475 $ 954 $ 142 $ (15) (38) (32) (15) (4) (475) Advanced Tier 2 capital at December 31, 2015 Advanced Total capital at December 31, 2015 $ 21,132 $ 220,179 Other 154 JPMorgan Chase & Co./2015 Annual Report RWA rollforward The following table presents changes in the components of RWA under Basel III Standardized and Advanced Fully Phased-In for the year ended December 31, 2015. The amounts in the rollforward categories are estimates, based on the predominant driver of the change. Year ended December 31, 2015 (in billions) Credit risk RWA Standardized Market risk RWA Advanced 400 $ Total RWA Market risk Operational risk RWA RWA Total RWA Long-term debt and other instruments qualifying as $ 1,381 $ 180 $ 1,561 $ 1,040 $ 179 $ 400 $ 1,619 Model & data changes(a) (17) Credit risk RWA (a) Model & data changes refer to movements in levels of RWA as a result of revised methodologies and/or treatment per regulatory guidance (exclusive of rule changes). (b) Portfolio runoff for credit risk RWA reflects reduced risk from position rolloffs in legacy portfolios in Mortgage Banking, (primarily under the Advanced framework) and Broker Dealer Services (primarily under the Standardized framework); and for market risk RWA reflects reduced risk from position rolloffs in legacy portfolios in the wholesale businesses. (c) Movement in portfolio levels for credit risk RWA refers to changes in book size, composition, credit quality, and market movements; and for market risk RWA refers to changes in position and market movements. • • Integrate firmwide and line of business capital management activities; Measure performance consistently across all lines of business; and Provide comparability with peer firms for each of the lines of business. Each business segment is allocated capital by taking into consideration stand-alone peer comparisons, regulatory capital requirements (as estimated under Basel III Advanced Fully Phased-In) and economic risk. Capital is also allocated to each line of business for, among other things, goodwill and other intangibles associated with acquisitions effected by the line of business. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. Line of business equity Year ended December 31, (in billions) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset Management Corporate The Firm's framework for allocating capital to its business segments (line of business equity) is based on the following objectives: 2015 2014 2013 $ 51.0 $ 51.0 $ 46.0 62.0 61.0 14.0 14.0 56.5 13.5 9.0 79.7 9.0 72.4 9.0 71.4 Total common stockholders' equity $ 215.7 $ 207.4 $ 196.4 Yearly average (748) 277 Line of business equity Semiannually, the Firm completes the ICAAP, which provides management with a view of the impact of severe and unexpected events on earnings, balance sheet positions, reserves and capital. The Firm's ICAAP integrates stress testing protocols with capital planning. Supplementary leverage ratio The SLR is defined as Tier 1 capital under Basel III divided by the Firm's total leverage exposure. Total leverage exposure is calculated by taking the Firm's total average on- balance sheet assets, less amounts permitted to be deducted for Tier 1 capital, and adding certain off-balance sheet exposures, such as undrawn commitments and derivatives potential future exposure. On September 3, 2014, the U.S. banking regulators adopted a final rule for the calculation of the SLR. The U.S. final rule requires public disclosure of the SLR beginning with the first quarter of 2015, and also requires U.S. bank holding companies, including the Firm, to have a minimum SLR of 5% and IDI subsidiaries, including JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A., to have a minimum SLR of 6%, both beginning January 1, 2018. As of December 31, 2015, the Firm estimates that JPMorgan Chase Bank, N.A.'s and Chase Bank USA, N.A.'s Fully Phased-In SLRs are approximately 6.6% and 8.3%, respectively. The following table presents the components of the Firm's Fully Phased-In SLR, a non-GAAP financial measure, as of December 31, 2015. (in millions, except ratio) Fully Phased-in Tier 1 Capital Total average assets Less: amounts deducted from Tier 1 capital Total adjusted average assets (a) Off-balance sheet exposures (b) SLR leverage exposure SLR December 31, 2015 The process assesses the potential impact of alternative economic and business scenarios on the Firm's earnings and capital. Economic scenarios, and the parameters underlying those scenarios, are defined centrally and applied uniformly across the businesses. These scenarios are articulated in terms of macroeconomic factors, which are key drivers of business results; global market shocks, which generate short-term but severe trading losses; and idiosyncratic operational risk events. The scenarios are intended to capture and stress key vulnerabilities and idiosyncratic risks facing the Firm. However, when defining a broad range of scenarios, realized events can always be worse. Accordingly, management considers additional stresses outside these scenarios, as necessary. ICAAP results are reviewed by management and the Board of Directors. $ 47,754 2,360,499 718,620 $ 3,079,119 6.5% Planning and stress testing Comprehensive Capital Analysis and Review The Federal Reserve requires large bank holding companies, including the Firm, to submit a capital plan on an annual basis. The Federal Reserve uses the CCAR and Dodd-Frank Act stress test processes to ensure that large bank holding companies have sufficient capital during periods of economic and financial stress, and have robust, forward-looking capital assessment and planning processes in place that address each bank holding company's (“BHC”) unique risks to enable them to have the ability to absorb losses under certain stress scenarios. Through the CCAR, the Federal Reserve evaluates each BHC's capital adequacy and internal capital adequacy assessment processes, as well as its plans to make capital distributions, such as dividend payments or stock repurchases. On March 11, 2015, the Federal Reserve informed the Firm that it did not object, on either a quantitative or qualitative basis, to the Firm's 2015 capital plan. For information on actions taken by the Firm's Board of Directors following the 2015 CCAR results, see Capital actions on page 157. For 2016, the Federal Reserve revised the capital plan cycle for the CCAR process. Under the revised time line, the Firm is required to submit its 2016 capital plan to the Federal Reserve by April 5, 2016. The Federal Reserve has indicated that it expects to respond to the capital plan submissions of bank holding companies by June 30, 2016. The Firm's CCAR process is integrated into and employs the same methodologies utilized in the Firm's ICAAP process, as discussed below. (a) Adjusted average assets, for purposes of calculating the SLR, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. (b) Off-balance sheet exposures are calculated as the average of the three month-end spot balances in the reporting quarter. JPMorgan Chase & Co./2015 Annual Report 155 Management's discussion and analysis Internal Capital Adequacy Assessment Process 199,047 2,408,253 199,047 1,496 Standardized/Advanced Tier 1 capital 4Q15 CET1 estimate: 11.6% 9.0% 3.5% 8.0% 7.6% Capital conservation buffer incl. G-SIB 2.6% 6.0% 1.8% G-SIB surcharge 6.0% 2.5% 0.9% 1.9% 1.3% 4.5% 0.6% 4.0% 4.0% Capital conservation buffer 10.0% 2.0% $ Strategy and governance The following chart presents the Basel III minimum CET1 capital ratio during the transitional periods and on a fully phased-in basis under the Basel III rules currently in effect. 12.0% 10.5% The Firm's estimates of its Basel III Standardized and Advanced Fully Phased-In capital, RWA and capital ratios and of the Firm's, JPMorgan Chase Bank, N.A.'s, and Chase Bank USA, N.A.'s SLRs reflect management's current understanding of the U.S. Basel III rules based on the current published rules and on the application of such rules to the Firm's businesses as currently conducted. The actual Firm's capital position and to compare the Firm's capital to that of other financial services companies. Management's discussion and analysis 151 The Firm's capital, RWA and capital ratios that are presented under Basel III Standardized and Advanced Fully Phased-In rules and the Firm's and JPMorgan Chase Bank, N.A.'s and Chase Bank USA, N.A.'s SLRs calculated under the Basel III Advanced Fully Phased-In rules are non-GAAP financial measures. However, such measures are used by banking regulators, investors and analysts to assess the Basel III capital rules will become fully phased-in on January 1, 2019, at which point the Firm will continue to calculate its capital ratios under both the Basel III Standardized and Advanced Approaches. While the Firm has imposed Basel III Standardized Fully Phased-In RWA limits on its lines of business, the Firm continues to manage each of the businesses (including line of business equity allocations), as well as the corporate functions, primarily on a Basel III Advanced Fully Phased-In basis. Basel III Fully Phased-In Basel III also includes a requirement for Advanced Approach banking organizations, including the Firm, to calculate a Supplementary Leverage Ratio ("SLR"). For additional information on SLR, see page 155. Basel III establishes capital requirements for calculating credit risk and market risk RWA, and in the case of Basel III Advanced, operational risk RWA. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk-weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced, both of which incorporate the requirements set forth in Basel 2.5. In addition to the RWA calculated under these methodologies, the Firm may supplement such amounts to incorporate management judgment and feedback from its bank regulators. Basel III capital rules, for large and internationally active U.S. bank holding companies and banks, including the Firm and its insured depository institution ("IDI") subsidiaries, revised, among other things, the definition of capital and introduced a new CET1 capital requirement. Basel III presents two comprehensive methodologies for calculating RWA, a general (Standardized) approach, which replaced Basel I RWA effective January 1, 2015 ("Basel III Standardized") and an advanced approach, which replaced Basel II RWA ("Basel III Advanced"); and sets out minimum capital ratios and overall capital adequacy standards. Certain of the requirements of Basel III are subject to phase-in periods that began on January 1, 2014 and continue through the end of 2018 ("transitional period"). The capital adequacy of the Firm and its national bank subsidiaries is evaluated against the Basel III approach (Standardized or Advanced) which results in the lower ratio (the "Collins Floor"), as required by the Collins Amendment of the Dodd-Frank Act. Basel III overview The U.S. capital requirements generally follow the Capital Accord of the Basel Committee, as amended from time to time. Prior to January 1, 2014, the Firm and its banking subsidiaries were subject to the capital requirements of Basel I and Basel 2.5. Effective January 1, 2014, the Firm became subject to Basel III (which incorporates Basel 2.5). JPMorgan Chase & Co./2015 Annual Report The Federal Reserve establishes capital requirements, including well capitalized standards, for the consolidated financial holding company. The OCC establishes similar minimum capital requirements for the Firm's national banks, including JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. Regulatory capital In its monitoring and management of capital, the Firm takes into consideration an assessment of economic risk and all regulatory capital requirements to determine the level of capital needed to meet and maintain the objectives discussed above, as well as to support the framework for allocating capital to its business segments. While economic risk is considered prior to making decisions on future business activities, in most cases, the Firm considers risk- based regulatory capital to be a proxy for economic risk capital. Monitoring and management of capital The Firm's senior management recognizes the importance of a capital management function that supports strategic decision-making. The Capital Governance Committee and the Regulatory Capital Management Office ("RCMO") are key components in support of this objective. The Capital Governance Committee is responsible for reviewing the Firm's Capital Management Policy and the principles underlying capital issuance and distribution alternatives. The Committee is also responsible for governing the capital adequacy assessment process, including overall design, assumptions and risk streams, and ensuring that capital stress test programs are designed to adequately capture the idiosyncratic risks across the Firm's businesses. RCMO, which reports to the Firm's CFO, is responsible for reviewing, approving and monitoring the implementation of the Firm's capital policies and strategies, as well as its capital adequacy assessment process. The review assesses the effectiveness of the capital adequacy process, the appropriateness of the risk tolerance levels, and the strength of the control infrastructure. The DRPC oversees the Firm's capital adequacy process and its components. The Basel Independent Review function ("BIR"), which reports to the RCMO and the Capital Governance Committee, conducts independent assessments of the Firm's regulatory capital framework to ensure compliance with the applicable U.S. Basel rules in support of the DRPC's and senior management's oversight of the Firm's capital processes. For additional discussion on the DRPC, see Enterprise-wide Risk Management on pages 107-111. The Firm's CEO, in conjunction with the Board of Directors, establishes principles and guidelines for capital planning, issuance, usage and distributions, and establishes capital targets for the level and composition of capital in both business-as-usual and highly stressed environments. impact on the Firm's capital ratios and SLR as of the effective date of the rules may differ from the Firm's current estimates depending on changes the Firm may make to its businesses in the future, further implementation guidance from the regulators, and regulatory approval of certain of the Firm's internal risk models (or, alternatively, regulatory disapproval of the Firm's internal risk models that have previously been conditionally approved). 4.0% Risk-based capital regulatory minimums 4.5% Total stockholders' equity Less: Less: Preferred stock 26,068 173,189 3,124 3,148 1,015 47,325 221,505 26,068 247,573 $ December 31, 2015 Deferred tax liabilities (a) Other intangible assets Goodwill Add: Less: Common stockholders' equity 4.5% JPMorgan Chase & Co./2015 Annual Report Other Tier 1 adjustments Less: Other CET1 capital adjustments Standardized/Advanced CET1 capital Preferred stock (in millions) 4.5% 4.5% 4.5% 210 0.0% 1/1/2014 1/1/2015 1/1/2016 1/1/2017 1/1/2018 1/1/2019 Minimum requirement All banking institutions are currently required to have a minimum capital ratio of 4.5% of CET1 capital. Certain banking organizations, including the Firm, will be required to hold additional amounts of capital to serve as a "capital conservation buffer." The capital conservation buffer is intended to be used to absorb potential losses in times of financial or economic stress. If not maintained, the Firm could be limited in the amount of capital that may be distributed, including dividends and common equity repurchases. The capital conservation buffer is to be phased-in over time, beginning January 1, 2016 through January 1, 2019. At December 31, 2015 and 2014, JPMorgan Chase maintained Basel III Standardized Transitional and Basel III Advanced Transitional capital ratios in excess of the well- capitalized standards established by the Federal Reserve. Additional information regarding the Firm's capital ratios, as well as the U.S. federal regulatory capital standards to which the Firm is subject, is presented in Note 28. For further information on the Firm's Basel III measures, see the Firm's Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website (http:// investor.shareholder.com/jpmorganchase/basel.cfm). Capital components As well as meeting the capital ratio requirements of Basel III, the Firm must, in order to be "well-capitalized", maintain a minimum 6% Tier 1 and a 10% Total capital requirement. Each of the Firm's IDI subsidiaries must maintain a minimum 5% Tier 1 leverage, 6.5% CET1, 8% Tier 1 and 10% Total capital standard to meet the definition of "well-capitalized" under the Prompt Corrective Action ("PCA") requirements of the FDIC Improvement Act ("FDICIA") for IDI subsidiaries. The PCA standards for IDI subsidiaries were effective January 1, 2015. Based on the Firm's most recent estimate of its GSIB surcharge and the current countercyclical buffer being set at 0%, the Firm estimates its fully phased-in capital conservation buffer would be 6%. A reconciliation of total stockholders' equity to Basel III Standardized and Advanced Fully Phased-In CET1 capital, Tier 1 capital and Total capital is presented in the table below. Beginning July 21, 2015, the Volcker Rule provisions regarding the prohibitions against proprietary trading and holding ownership interests in or sponsoring "covered funds" became effective. The deduction from Basel III Tier 1 capital associated with the permissible holdings of covered funds acquired after December 31, 2013 was not material as of December 31, 2015. For additional information on the components of regulatory capital, see Note 28. JPMorgan Chase & Co./2015 Annual Report 152 When fully phased-in, the capital conservation buffer requires an additional 2.5% of CET1 capital, as well as additional levels of capital in the form of a GSIB surcharge and the recently implemented countercyclical capital buffer. On July 20, 2015, the Federal Reserve issued a final rule requiring GSIBS to calculate their GSIB surcharge, on an annual basis, under two separately prescribed methods, and to be subject to the higher of the two. The first method ("Method 1") reflects the GSIB surcharge as prescribed by Basel rules, and is calculated across five criteria: size, cross- jurisdictional activity, interconnectedness, complexity and substitutability. The second method ("Method 2") modifies the requirements to include a measure of short-term wholesale funding in place of substitutability, and introduces a GSIB score "multiplication factor." Based upon data as of December 31, 2015, the Firm estimates its fully phased-in GSIB surcharge would be 2% of CET1 capital under Method 1 and 3.5% under Method 2. On July 20, 2015, the date of the last published estimate, the Federal Reserve had estimated the Firm's GSIB surcharge to be 2.5% under Method 1 and 4.5% under Method 2 as of December 31, 2014. The countercyclical capital buffer is a potential expansion of the capital conservation buffer that takes into account the macro financial environment in which large, internationally active banks function. As of December 31, 2015 the Federal Reserve reaffirmed setting the U.S. countercyclical capital buffer at 0%, and stated that it will review the amount at least annually. The countercyclical capital buffer can be increased if the Federal Reserve, FDIC and OCC determine that credit growth in the economy has become excessive and can be set at up to an additional 2.5% of RWA. On December 21, 2015, the Federal Reserve, in conjunction with the FDIC and OCC, requested public comment, due March 21, 2016, on a proposed policy statement detailing the framework that would be followed in setting the U.S. Basel III countercyclical capital buffer. 24,052 $ 42,292 66,344 $ 15,562 $ $ Total commercial paper Client cash management 15,562 $ Stable A-1 A+ Stable A+ Stable A-1 Stable 19,340 $ 19,442 18,800 38,140 $ F1 40,474 Securities sold under agreements to repurchase Obligations of Firm-administered multi-seller conduits (a) 142,169 $ 147,498 $ 139,388 Trust preferred securities 3,969 5,435 4,341 5,408 Subordinated debt 25,027 29,387 27,310 29,009 Structured notes 32,813 31,309 30,311 Total long-term unsecured funding Credit card securitization(a) 149,964 $ 59,916 $ 167,077 $ 168,163 $ 181,186 21,798 19,493 22,586 188,875 $ 187,656 $ 203,772 $ 8,724 $ Other borrowed funds $ 21,105 $ 12,047 $ 30,222 11,961 $ $ 10,427 28,816 $ 31,721 Securities loaned or sold under agreements to repurchase: $ 129,598 $ Securities loaned 18,174 Total securities loaned or sold under agreements to repurchase (b)(c)(d) $ 147,772 $ Senior notes 30,021 (a) Other securitizations includes securitizations of residential mortgages and student loans. A- $ 18,454 $ 21,169 1,500 6,908 18,099 4,487 18,554 $ 44,961 $ 44,210 The Firm raises secured long-term funding through securitization of consumer credit card loans and advances from the FHLBS. The following table summarizes the securitization issuance and FHLB advances and their respective maturities or redemption for the years ended December 31, 2015 and 2014. Long-term secured funding (in millions) Credit card securitization $ 54,775 $ 52,277 Year ended December 31, Maturities/Redemptions 2015 2014 2015 2014 $ 6,807 $ 8,327 16,550 15,200 Issuance $ 10,130 $ 3,774 248 9,960 19,806 4,956 Issuance Senior notes issued in the U.S. market Senior notes issued in non-U.S. markets Total senior notes Subordinated debt Structured notes Total long-term unsecured funding - issuance Maturities/redemptions Senior notes Trust preferred securities Subordinated debt Structured notes 22,165 Total long-term unsecured funding - maturities/redemptions 2014 $ 19,212 $ 16,322 10,188 11,193 29,400 27,515 3,210 2015 A-2 309 12,079 802 Outlook J.P. Morgan Securities LLC Short-term issuer JPMorgan Chase & Co. Long-term issuer issuer issuer Outlook P-2 Stable Stable Long-term issuer Aa3 Outlook P-1 Stable A3 1,105 Long-term Short-term issuer Short-term 383 3,076 Other securitizations (a) FHLB advances Other long-term secured funding Total long-term secured funding $24,462 $24,329 $ 20,721 $ 19,238 $ The Firm's wholesale businesses also securitize loans for client-driven transactions; those client-driven loan securitizations are not considered to be a source of funding for the Firm and are not included in the table above. For further description of the client-driven loan securitizations, see Note 16. JPMorgan Chase & Co./2015 Annual Report JPMorgan Chase Bank, N.A. Chase Bank USA, N.A. 163 Credit ratings The cost and availability of financing are influenced by credit ratings. Reductions in these ratings could have an adverse effect on the Firm's access to liquidity sources, increase the cost of funds, trigger additional collateral or funding requirements and decrease the number of investors and counterparties willing to lend to the Firm. Additionally, the Firm's funding requirements for VIES and other third party commitments may be adversely affected by a decline in credit ratings. For additional information on the impact of a credit ratings downgrade on the funding requirements for VIES, and on derivatives and collateral agreements, see Special-purpose entities on page 77, and credit risk, liquidity risk and credit-related contingent features in Note 6. The credit ratings of the Parent Company and the Firm's principal bank and nonbank subsidiaries as of December 31, 2015, were as follows. December 31, 2015 Moody's Investors Service Standard & Poor's Fitch Ratings Management's discussion and analysis 211,773 $ $ 27,906 Management also applies its judgment to adjust the modeled loss estimates, taking into consideration model imprecision, external factors and economic events that have occurred but are not yet reflected in the loss factors. Historical experience of both LGD and PD are considered when estimating these adjustments. Factors related to concentrated and deteriorating industries also are incorporated where relevant. These estimates are based on management's view of uncertainties that relate to current macroeconomic and political conditions, quality of underwriting standards and other relevant internal and external factors affecting the credit quality of the current portfolio. Allowance for credit losses sensitivity As noted above, the Firm's allowance for credit losses is sensitive to numerous factors, which may differ depending on the portfolio. Changes in economic conditions or in the Firm's assumptions and estimates could affect its estimate of probable credit losses inherent in the portfolio at the balance sheet date. The Firm uses its best judgment to assess these economic conditions and loss data in estimating the allowance for credit losses and these estimates are subject to periodic refinement based on any changes to underlying external and Firm-specific historical data. In many cases, the use of alternate estimates (for example, the effect of home prices and unemployment rates JPMorgan Chase & Co./2015 Annual Report on consumer delinquency, or the calibration between the Firm's wholesale loan risk ratings and external credit ratings) or data sources (for example, external PD and LGD factors that incorporate industry-wide information, versus Firm-specific history) would result in a different estimated allowance for credit losses. To illustrate the potential magnitude of certain alternate judgments, the Firm estimates that changes in the following inputs would have the following effects on the Firm's modeled loss estimates as of December 31, 2015, without consideration of any offsetting or correlated effects of other inputs in the Firm's allowance for loan losses: • • • For PCI loans, a combined 5% decline in housing prices and a 1% increase in unemployment rates from current levels could imply an increase to modeled credit loss estimates of approximately $700 million. For the residential real estate portfolio, excluding PCI loans, a combined 5% decline in housing prices and a 1% increase in unemployment rates from current levels could imply an increase to modeled annual loss estimates of approximately $125 million. A 50 basis point deterioration in forecasted credit card loss rates could imply an increase to modeled annualized credit card loan loss estimates of approximately $600 million. An increase in PD factors consistent with a one-notch downgrade in the Firm's internal risk ratings for its entire wholesale loan portfolio could imply an increase in the Firm's modeled loss estimates of approximately $2.1 billion. A 100 basis point increase in estimated LGD for the Firm's entire wholesale loan portfolio could imply an increase in the Firm's modeled loss estimates of approximately $175 million. The purpose of these sensitivity analyses is to provide an indication of the isolated impacts of hypothetical alternative assumptions on modeled loss estimates. The changes in the inputs presented above are not intended to imply management's expectation of future deterioration of those risk factors. In addition, these analyses are not intended to estimate changes in the overall allowance for loan losses, which would also be influenced by the judgment management applies to the modeled loss estimates to reflect the uncertainty and imprecision of these modeled loss estimates based on then-current circumstances and conditions. It is difficult to estimate how potential changes in specific factors might affect the overall allowance for credit losses because management considers a variety of factors and inputs in estimating the allowance for credit losses. Changes in these factors and inputs may not occur at the same rate and may not be consistent across all geographies or product types, and changes in factors may be directionally inconsistent, such that improvement in one factor may offset deterioration in other factors. In addition, JPMorgan Chase & Co./2015 Annual Report it is difficult to predict how changes in specific economic conditions or assumptions could affect borrower behavior or other factors considered by management in estimating the allowance for credit losses. Given the process the Firm follows and the judgments made in evaluating the risk factors related to its loss estimates, management believes that its current estimate of the allowance for credit losses is appropriate. $ 284.1 $ Trading debt and equity instruments Total assets at fair value December 31, 2015 PD estimates are based on observable external through- the-cycle data, using credit rating agency default statistics. A LGD estimate is assigned to each loan or lending-related commitment. The estimate represents the amount of economic loss if the obligor were to default. The type of obligor, quality of collateral, and the seniority of the Firm's lending exposure in the obligor's capital structure affect LGD. LGD estimates are based on the Firm's history of actual credit losses over more than one credit cycle. Changes to the time period used for PD and LGD estimates (for example, point-in-time loss versus longer views of the credit cycle) could also affect the allowance for credit losses. The Firm applies judgment in estimating PD and LGD used in calculating the allowances. Wherever possible, the Firm uses independent, verifiable data or the Firm's own historical loss experience in its models for estimating the allowances, but differences in characteristics between the Firm's specific loans or lending-related commitments and those reflected in external and Firm-specific historical data could affect loss estimates. Estimates of PD and LGD are subject to periodic refinement based on any changes to underlying external and Firm-specific historical data. The use of different inputs would change the amount of the allowance for credit losses determined appropriate by the Firm. MSRS AFS securities (in billions, except ratio data) The following table includes the Firm's assets measured at fair value and the portion of such assets that are classified within level 3 of the valuation hierarchy. For further information, see Note 3. Assets measured at fair value JPMorgan Chase carries a portion of its assets and liabilities at fair value. The majority of such assets and liabilities are measured at fair value on a recurring basis. Certain assets and liabilities are measured at fair value on a nonrecurring basis, including certain mortgage, home equity and other loans, where the carrying value is based on the fair value of the underlying collateral. Fair value of financial instruments, MSRs and commodities inventory Loans evaluation of historical and current information and involve subjective assessment and interpretation. Determining risk ratings involves significant judgment; emphasizing one factor over another or considering additional factors could affect the risk rating assigned by the Firm. 166 The Firm assesses the credit quality of its borrower or counterparty and assigns a risk rating. Risk ratings are assigned at origination or acquisition, and if necessary, adjusted for changes in credit quality over the life of the exposure. In assessing the risk rating of a particular loan or lending-related commitment, among the factors considered are the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. These factors are based on an JPMorgan Chase & Co./2015 Annual Report 164 Although the Firm closely monitors and endeavors to manage, to the extent it is able, factors influencing its credit ratings, there is no assurance that its credit ratings will not be changed in the future. In May 2015, Moody's published its new bank rating methodology. As part of this action, the Firm's preferred stock, deposits and bank subordinated debt ratings were upgraded by one notch. Additionally in May 2015, Fitch changed its bank ratings methodology, implementing ratings differentiation between bank holding companies and their bank subsidiaries. This resulted in a one notch upgrade to the issuer ratings, senior debt ratings and long- term deposit ratings of JPMorgan Chase Bank, N.A., and certain other subsidiaries. In December 2015, S&P removed from its ratings for U.S. GSIBS the uplift assumption due to extraordinary government support. As a result, the Firm's short-term and long-term senior unsecured debt ratings and its subordinated unsecured debt ratings were lowered by one notch. P-1 A+ CRITICAL ACCOUNTING ESTIMATES USED BY THE FIRM Aa3 JPMorgan Chase's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings, or stock price. Downgrades of the Firm's long-term ratings by one or two notches could result in an increase in its cost of funds, and access to certain funding markets could be reduced as noted above. The nature and magnitude of the impact of ratings downgrades depends on numerous contractual and behavioral factors (which the Firm believes are incorporated in its liquidity risk and stress testing metrics). The Firm believes that it maintains sufficient liquidity to withstand a potential decrease in funding capacity due to ratings downgrades. 'ཏི ཝཱ ཏི ཨུ ཨུཏ Stable F1+ AA- Critical factors in maintaining high credit ratings include a stable and diverse earnings stream, strong capital ratios, strong credit quality and risk management controls, diverse funding sources, and disciplined liquidity monitoring procedures. Rating agencies continue to evaluate economic and geopolitical trends, regulatory developments, future profitability, risk management practices, and litigation matters, as well as their broader ratings methodologies. Changes in any of these factors could lead to changes in the Firm's credit ratings. Total level 3 assets 11.9 JPMorgan Chase's accounting policies and use of estimates are integral to understanding its reported results. The Firm's most complex accounting estimates require management's judgment to ascertain the appropriate carrying value of assets and liabilities. The Firm has established policies and control procedures intended to ensure that estimation methods, including any judgments made as part of such methods, are well-controlled, independently reviewed and applied consistently from period to period. The methods used and judgments made reflect, among other factors, the nature of the assets or liabilities and the related business and risk management strategies, which may vary across the Firm's businesses and portfolios. In addition, the policies and procedures are intended to ensure that the process for changing methodologies occurs in an appropriate manner. The Firm believes its estimates for determining the carrying value of its assets and liabilities are appropriate. The following is a brief description of the Firm's critical accounting estimates involving significant judgments. JPMorgan Chase's allowance for credit losses covers the retained consumer and wholesale loan portfolios, as well as the Firm's wholesale and certain consumer lending-related commitments. The allowance for loan losses is intended to adjust the carrying value of the Firm's loan assets to reflect probable credit losses inherent in the loan portfolio as of the balance sheet date. Similarly, the allowance for lending- related commitments is established to cover probable credit losses inherent in the lending-related commitments portfolio as of the balance sheet date. The Firm's methodology for determining the allowance for loan losses and the allowance for lending-related commitments involves the early identification of credits that are deteriorating. The formula-based component of the allowance calculation for wholesale loans and lending- related components is the product of an estimated PD and estimated LGD. These factors are determined based on the credit quality and specific attributes of the Firm's loans and lending-related commitments to each obligor. Formula-based component - Wholesale loans and lending- related commitments These cash flow projections are based on estimates regarding default rates (including redefault rates on modified loans), loss severities, the amounts and timing of prepayments and other factors that are reflective of current and expected future market conditions. These estimates are dependent on assumptions regarding the level of future home price declines, and the duration of current overall economic conditions, among other factors. These estimates and assumptions require significant management judgment and certain assumptions are highly subjective. In connection with the Washington Mutual transaction, JPMorgan Chase acquired certain PCI loans, which are accounted for as described in Note 14. The allowance for loan losses for the PCI portfolio is based on quarterly estimates of the amount of principal and interest cash flows expected to be collected over the estimated remaining lives of the loans. PCI loans Overall, the allowance for credit losses for the consumer portfolio, including credit card, is sensitive to changes in the economic environment (e.g., unemployment rates), delinquency rates, the realizable value of collateral (e.g., housing prices), FICO scores, borrower behavior and other risk factors. While all of these factors are important determinants of overall allowance levels, changes in the various factors may not occur at the same time or at the same rate, or changes may be directionally inconsistent such that improvement in one factor may offset deterioration in the other. In addition, changes in these factors would not necessarily be consistent across all geographies or product types. Finally, it is difficult to predict the extent to which changes in these factors would ultimately affect the frequency of losses, the severity of losses or both. Allowance for credit losses Management's discussion and analysis The formula-based allowance for credit losses for the consumer portfolio, including credit card, is calculated by applying statistical credit loss factors to outstanding principal balances over an estimated loss emergence period to arrive at an estimate of incurred credit losses in the portfolio. The loss emergence period represents the time period between the date at which the loss is estimated to have been incurred and the ultimate realization of that loss (through a charge-off). Estimated loss emergence periods may vary by product and may change over time; management applies judgment in estimating loss emergence periods, using available credit information and trends. In addition, management applies judgment to the statistical loss estimates for each loan portfolio category, using delinquency trends and other risk characteristics to estimate the total incurred credit losses in the portfolio. Management uses additional statistical methods and considers portfolio and collateral valuation trends to review the appropriateness of the primary statistical loss estimate. The statistical calculation is then adjusted to take into consideration model imprecision, external factors and current economic events that have occurred but that are not yet reflected in the factors used to derive the statistical calculation; these adjustments are accomplished in part by analyzing the historical loss experience for each major product segment. However, it is difficult to predict whether historical loss experience is indicative of future loss levels. Management applies judgment in making this adjustment, taking into account uncertainties associated with current macroeconomic and political conditions, quality of underwriting standards, borrower behavior, the potential impact of payment recasts within the HELOC portfolio, and other relevant internal and external factors affecting the credit quality of the portfolio. In certain instances, the interrelationships between these factors create further uncertainties. For example, the performance of a HELOC that experiences a payment recast may be affected by both the quality of underwriting standards applied in originating the loan and the general economic conditions in effect at the time of the payment recast. For junior lien products, management considers the delinquency and/or modification status of any senior liens in determining the adjustment. The application of different inputs into the statistical calculation, and the assumptions used by management to adjust the statistical calculation, are subject to management judgment, and emphasizing one input or assumption over another, or considering other inputs or assumptions, could affect the estimate of the allowance for loan losses for the consumer credit portfolio. Formula-based component - Consumer loans and lending- related commitments, excluding PCI loans JPMorgan Chase & Co./2015 Annual Report The asset-specific allowance for loan losses for each of the Firm's portfolio segments is generally measured as the difference between the recorded investment in the impaired loan and the present value of the cash flows expected to be collected, discounted at the loan's original effective interest rate. Estimating the timing and amounts of future cash flows is highly judgmental as these cash flow projections rely upon estimates such as redefault rates, loss severities, the amounts and timing of prepayments and other factors that are reflective of current and expected future market conditions. These estimates are, in turn, dependent on factors such as the level of future home prices, the duration of current overall economic conditions, and other macroeconomic and portfolio-specific factors. All of these estimates and assumptions require significant management judgment and certain assumptions are highly subjective. Asset-specific component The allowance for loan losses includes an asset-specific component, a formula-based component, and a component related to PCI loans. The determination of each of these components involves significant judgment on a number of matters, as discussed below. For further discussion of the methodologies used in establishing the Firm's allowance for credit losses, see Note 15. 165 207,012 $ 210,458 $ 204,116 Derivative receivables (a) 7.9 (c) Excluded long-term structured repurchase agreements of $4.2 billion and $2.7 billion as of December 31, 2015 and 2014, respectively, and average balances of $3.9 billion and $4.2 billion for the years ended December 31, 2015 and 2014, respectively. AA- (a) Included in beneficial interests issued by consolidated variable interest entities on the Firm's Consolidated balance sheets. (b) Excludes federal funds purchased. 215,690 $207,400 24,040 $ 17,018 20,063 211,664 26,068 $ 221,505 $ $ Common stockholders' equity(s) $ Preferred stock (g) 97,324 5,031 60,667 70,150 4,332 $ 106,773 $ 64,994 4,373 102,572 106,544 $ 31,197 30,382 28,892 Other securitizations (e) FHLB advances Other long-term secured funding (f) (d) Excluded average long-term securities loaned of $24 million as of December 31, 2014. There was no balance for the other periods presented. 1,760 1,909 2,734 71,581 5,297 Total long-term secured funding $ 2,008 (e) Other securitizations includes securitizations of residential mortgages and student loans. The Firm's wholesale businesses also securitize loans for client- driven transactions, which are not considered to be a source of funding for the Firm and are not included in the table. (f) Includes long-term structured notes which are secured. (g) For additional information on preferred stock and common stockholders' equity see Capital Management on pages 149-158, Consolidated statements of changes in stockholders' equity, Note 22 and Note 23. 0.8 28.0 1.7 1.9 Private equity investments (b) Other 6.6 Total assets measured at fair value on a recurring basis 6.6 2.9 0.8 241.8 19.8 343.8 Trading assets 1.5 59.7 625.0 Total assets measured at fair value on a nonrecurring basis 162 JPMorgan Chase & Co./2015 Annual Report Short-term funding During the third quarter of 2015 the Firm completed the discontinuation of its commercial paper customer sweep cash management program. This change has not had a significant impact on the Firm's liquidity as the majority of these customer funds remain as deposits at the Firm. The Firm's sources of short-term secured funding primarily consist of securities loaned or sold under agreements to repurchase. Securities loaned or sold under agreements to repurchase are secured predominantly by high-quality securities collateral, including government-issued debt and agency MBS, and constitute a significant portion of the federal funds purchased and securities loaned or sold under repurchase agreements on the Consolidated balance sheets. The decrease in securities loaned or sold under agreements to repurchase at December 31, 2015, compared with the balance at December 31, 2014 (as well as the average balances for the full year 2015, compared with the prior year) was due to a decline in secured financing of trading assets-debt and equity instruments in CIB. The balances associated with securities loaned or sold under agreements to repurchase fluctuate over time due to customers' investment and financing activities; the Firm's demand for financing; the ongoing management of the mix of the Firm's liabilities, including its secured and unsecured financing (for both the investment securities and market-making portfolios); and other market and portfolio factors. Long-term funding and issuance Long-term funding provides additional sources of stable funding and liquidity for the Firm. The Firm's long-term funding plan is driven by expected client activity, liquidity considerations, and regulatory requirements. Long-term funding objectives include maintaining diversification, maximizing market access and optimizing funding costs, as well as maintaining a certain level of liquidity at the Parent Company. The Firm evaluates various funding markets, tenors and currencies in creating its optimal long-term funding plan. 31.2 32.2 626.7 2,351.7 $ Year ended December 31, (in millions) Total assets measured at fair value Total Firm assets 1.0 1.7 $ Long-term unsecured funding F1+ The Firm has typically experienced higher customer deposit inflows at quarter-ends. Therefore, the Firm believes average deposit balances are generally more representative of deposit trends. The table below summarizes, by line of business, the period-end and average deposit balances as of and for the years ended December 31, 2015 and 2014. Average As of or for the year ended December 31, Sources of funds (excluding deposits) The following table summarizes short-term and long-term funding, excluding deposits, as of December 31, 2015 and 2014, and average balances for the years ended December 31, 2015 and 2014. For additional information, see the Consolidated Balance Sheet Analysis on pages 75-76 and Note 21. Management's discussion and analysis 161 JPMorgan Chase & Co./2015 Annual Report A significant portion of the Firm's deposits are consumer deposits, which are considered a stable source of liquidity. Additionally, the majority of the Firm's wholesale operating deposits are also considered to be stable sources of liquidity because they are generated from customers that maintain operating service relationships with the Firm. Wholesale non- operating deposits, including a portion of balances previously reported as commercial paper sweep liabilities, decreased by approximately $200 billion from December 31, 2014 to December 31, 2015, predominantly driven by the Firm's actions to reduce such deposits. The reduction has not had a significant impact on the Firm's liquidity position as discussed under LCR and HQLA above. For further discussions of deposit and liability balance trends, see the discussion of the Firm's business segments results and the Consolidated Balance Sheet Analysis on pages 83-106 and pages 75-76, respectively. 1,264,301 19,319 17,129 7,606 23,555 1,279,715 $ 1,363,427 $ 1,295,788 $ $ 150,121 149,525 155,247 146,766 190,425 184,132 213,682 172,470 417,517 414,064 (in millions) 468,423 Commercial paper: 2015 Requires enhanced disclosures with respect to transactions recognized as sales in which exposure to the derecognized assets is retained through a separate agreement with the counterparty. Requires enhanced disclosures with respect to the types of financial assets pledged in secured financing transactions and the remaining contractual maturity of the secured financing transactions. • Amends the accounting for certain secured financing transactions. ⚫ Limits disclosures required for investments that are eligible to be measured using the NAV practical expedient to investments for which the entity has elected the practical expedient. Removes the requirement to categorize investments measured under the net asset value ("NAV") practical expedient from the fair value hierarchy. • Does not impact the amortization method for these costs. • Requires that unamortized debt issuance costs be presented as a reduction of the applicable liability rather than as an asset. Summary of guidance Investments in qualified affordable housing projects Reporting discontinued operations and disclosures of disposals of components of an entity Repurchase agreements and similar transactions investments in certain entities that calculate net asset value per share (or its equivalent) Disclosures for issuance costs Standard Simplifying the presentation of debt Financial Accounting Standards Board ("FASB") Standards Adopted during 2015 ACCOUNTING AND REPORTING DEVELOPMENTS Management's discussion and analysis 169 JPMorgan Chase & Co./2015 Annual Report $ 2014 2015 2014 Wholesale funding Changes the criteria for determining whether a disposition qualifies for discontinued operations presentation. 395,228 530,938 $ JPMorgan Chase is subject to the income tax laws of the various jurisdictions in which it operates, including U.S. federal, state and local and non-U.S. jurisdictions. These laws are often complex and may be subject to different interpretations. To determine the financial statement impact of accounting for income taxes, including the provision for income tax expense and unrecognized tax benefits, JPMorgan Chase must make assumptions and judgments about how to interpret and apply these complex tax laws to numerous transactions and business events, as well as make judgments regarding the timing of when certain items may affect taxable income in the U.S. and non-U.S. tax jurisdictions. Income taxes JPMorgan Chase & Co./2015 Annual Report 168 Declines in business performance, increases in credit losses, increases in equity capital requirements, as well as deterioration in economic or market conditions, adverse estimates of regulatory or legislative changes or increases in the estimated cost of equity, could cause the estimated fair values of the Firm's reporting units or their associated goodwill to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. For additional information on goodwill, see Note 17. The projections for all of the Firm's reporting units are consistent with management's short-term business outlook assumptions, and in the longer term, incorporate a set of macroeconomic assumptions and the Firm's best estimates of long-term growth and returns on equity of its businesses. Where possible, the Firm uses third-party and peer data to benchmark its assumptions and estimates. The goodwill of $101 million remaining as of December 31, 2014 associated with the Private Equity business was disposed of as part of the Private Equity sale completed in January 2015. For further information on the Private Equity sale, see Note 2. Based upon the updated valuations for all of its reporting units, the Firm concluded that the goodwill allocated to its reporting units was not impaired at December 31, 2015. The fair values of these reporting units exceeded their carrying values by approximately 10% - 180% for all reporting units and did not indicate a significant risk of goodwill impairment based on current projections and valuations. Management applies significant judgment when estimating the fair value of its reporting units. Estimates of fair value are dependent upon estimates of (a) the future earnings potential of the Firm's reporting units, including the estimated effects of regulatory and legislative changes, such as the Dodd-Frank Act, (b) long-term growth rates and (c) the relevant cost of equity. Imprecision in estimating these factors can affect the estimated fair value of the reporting units. Under U.S. GAAP, goodwill must be allocated to reporting units and tested for impairment at least annually. The Firm's process and methodology used to conduct goodwill impairment testing is described in Note 17. Goodwill impairment The Firm uses various methodologies and assumptions in the determination of fair value. The use of methodologies or assumptions different than those used by the Firm could result in a different estimate of fair value at the reporting date. For a detailed discussion of the Firm's valuation process and hierarchy, and its determination of fair value for individual financial instruments, see Note 3. Imprecision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. For instruments classified in levels 2 and 3, management judgment must be applied to assess the appropriate level of valuation adjustments to reflect counterparty credit quality, the Firm's credit-worthiness, market funding rates, liquidity considerations, unobservable parameters, and for portfolios that meet specified criteria, the size of the net open risk position. The judgments made are typically affected by the type of product and its specific contractual terms, and the level of liquidity for the product or within the market as a whole. For further discussion of valuation adjustments applied by the Firm see Note 3. Level 3 assets as a percentage of total Firm assets(a) Level 3 assets as a percentage of total Firm assets at fair value(a) 1.4% 5.1% Note: Effective April 1, 2015, the Firm adopted new accounting guidance for certain investments where the Firm measures fair value using the net asset value per share (or its equivalent) as a practical expedient and has excluded these investments from the fair value hierarchy. For further information, see Note 3. (a) For purposes of table above, the derivative receivables total reflects the impact of netting adjustments; however, the $7.9 billion of derivative receivables classified as level 3 does not reflect the netting adjustment as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset. However, if the Firm were to net such balances within level 3, the reduction in the level 3 derivative receivables balance would be $546 million at December 31, 2015; this is exclusive of the netting benefit associated with cash collateral, which would further reduce the level 3 balances. (b) Private equity instruments represent investments within the Corporate line of business. 167 Management's discussion and analysis Valuation JPMorgan Chase's interpretations of tax laws around the world are subject to review and examination by the various taxing authorities in the jurisdictions where the Firm operates, and disputes may occur regarding its view on a tax position. These disputes over interpretations with the various taxing authorities may be settled by audit, administrative appeals or adjudication in the court systems of the tax jurisdictions in which the Firm operates. JPMorgan Chase regularly reviews whether it may be assessed additional income taxes as a result of the resolution of these matters, and the Firm records additional reserves as appropriate. In addition, the Firm may revise its estimate of income taxes due to changes in income tax laws, legal interpretations and tax planning strategies. It is possible that revisions in the Firm's estimate of income taxes may materially affect the Firm's results of operations in any reporting period. 486,919 The Firm's provision for income taxes is composed of current and deferred taxes. Deferred taxes arise from differences between assets and liabilities measured for financial reporting versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. The Firm has also recognized deferred tax assets in connection with certain net operating losses ("NOLS") and tax credits. The Firm performs regular reviews to ascertain whether its deferred tax assets are realizable. These reviews include management's estimates and assumptions regarding future taxable income, which also incorporates various tax planning strategies, including strategies that may be available to utilize NOLS before they expire. In connection with these reviews, if it is determined that a deferred tax asset is not realizable, a valuation allowance is established. The valuation allowance may be reversed in a subsequent reporting period if the Firm determines that, based on revised estimates of future taxable income or changes in tax planning strategies, it is more likely than not that all or part of the deferred tax asset will become realizable. As of December 31, 2015, management has determined it is more likely than not that the Firm will realize its deferred tax assets, net of the existing valuation allowance. on the undistributed earnings of certain non-U.S. subsidiaries, to the extent that such earnings have been reinvested abroad for an indefinite period of time. Changes to the income tax rates applicable to these non-U.S. subsidiaries may have a material impact on the effective tax rate in a future period if such changes were to occur. The Firm adjusts its unrecognized tax benefits as necessary when additional information becomes available. Uncertain tax positions that meet the more-likely-than-not recognition threshold are measured to determine the amount of benefit to recognize. An uncertain tax position is measured at the largest amount of benefit that management believes is more likely than not to be realized upon settlement. It is possible that the reassessment of JPMorgan Chase's unrecognized tax benefits may have a material impact on its effective income tax rate in the period in which the reassessment occurs. 502,520 $ 557,645 $ $ 2014 2015 2014 2015 Average Total Firm Corporate Asset Management Commercial Banking Corporate & Investment Bank Consumer & Community Banking (in millions) As of or for the period ended December 31, Deposits Year ended December 31, For a description of the significant estimates and judgments associated with establishing litigation reserves, see Note 31. As of December 31, 2015, total deposits for the Firm were $1,279.7 billion, compared with $1,363.4 billion at December 31, 2014 (61% and 58% of total liabilities at December 31, 2015 and 2014, respectively). The decrease was attributable to lower wholesale non-operating deposits, partially offset by higher consumer deposits. For further information, see Consolidated Balance Sheet Analysis on pages 75-76. A key strength of the Firm is its diversified deposit franchise, through each of its lines of business, which provides a stable source of funding and limits reliance on the wholesale funding markets. As of December 31, 2015, the Firm's loans-to-deposits ratio was 65%, compared with 56% at December 31, 2014. Deposits For additional information on income taxes, see Note 26. Litigation reserves JPMorgan Chase does not record U.S. federal income taxes Requires enhanced disclosures about discontinued operations and significant dispositions that do not qualify to be presented as discontinued operations. Applies to accounting for investments in affordable housing projects that qualify for the low-income housing tax credit. Replaces the effective yield method and allows companies to make an accounting policy election to amortize the initial cost of its investments in proportion to the tax credits and other benefits received if certain criteria are met, and to present the amortization as a component of income tax expense. Effects on financial statements The significant majority of the Firm's long-term unsecured funding is issued by the Parent Company to provide maximum flexibility in support of both bank and nonbank subsidiary funding. The following table summarizes long- term unsecured issuance and maturities or redemptions for the years ended December 31, 2015 and 2014. For additional information, see Note 21. Details of the Firm's processes for determining fair value are set out in Note 3. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed models that use significant unobservable inputs and are therefore classified within level 3 of the valuation hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. JPMorgan Chase & Co./2015 Annual Report 170 (a) The guidance was required to be applied retrospectively and accordingly, certain prior period amounts have been revised to conform with the current period presentation. ⚫ For further information, see Note 1. (a) Adopted January 1, 2015. • Stable • There was no material impact on the Firm's Consolidated Financial Statements. Adopted January 1, 2015. • • For further information, see Note 6 and Note 13. There was no material impact on the Firm's Consolidated Financial Statements. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate model to use. Second, the lack of observability of certain significant inputs requires management to assess all relevant empirical data in deriving valuation inputs including, for example, transaction details, yield curves, interest rates, prepayment rates, default rates, volatilities, correlations, equity or debt prices, valuations of comparable instruments, foreign exchange rates and credit curves. For further discussion of the valuation of level 3 instruments, including unobservable inputs used, see Note 3. ⚫ Disclosure enhancements adopted April 1, 2015. Adopted October 1, 2015. • There was no material impact on the Firm's • For further information, see Note 1. (a) • Consolidated balance sheets, and no impact on the Firm's Consolidated results of operations. • The application of this guidance only affected the disclosures related to these investments and had • no impact on the Firm's Consolidated balance sheets or results of operations. • For further information, see Note 3. (a) Accounting amendments adopted January 1, 2015. Adopted April 1, 2015. • 3,827 43,634 43,319 93,543 95,112 97,367 29,750 225 Noninterest expense Compensation expense 43,510 30,160 30,810 Occupancy expense 3,139 9,350 54,048 7,463 202 77 667 2,513 3,563 5,205 5,924 6,020 7,897 6,022 3,013 4,608 50,033 51,478 3,768 50,973 51,531 52,669 3,032 3,909 7,002 Technology, communications and equipment expense 26,675 Income tax expense 6,260 8,954 8,789 Net income $ 30,699 24,442 $ 17,886 Net income applicable to common stockholders $ 22,406 $ 20,077 $ 16,557 Net income per common share data 21,745 $ 3,693 30,702 70,467 6,193 5,804 5,425 Professional and outside services 7,705 7,641 Marketing Income before income tax expense 2,708 2,500 Total noninterest expense 9,593 11,146 20,398 59,014 61,274 2,550 Other expense All other financing activities, net Diluted earnings per share Allowance for loan losses Loans (included $2,861 and $2,611 at fair value) Securities (included $241,754 and $298,752 at fair value and assets pledged of $14,883 and $24,912) Trading assets (included assets pledged of $115,284 and $125,034) Federal funds sold and securities purchased under resale agreements (included $23,141 and $28,585 at fair value) Securities borrowed (included $395 and $992 at fair value) Deposits with banks Loans, net of allowance for loan losses Cash and due from banks December 31, (in millions, except share data) Consolidated balance sheets 177 JPMorgan Chase & Co./2015 Annual Report The Notes to Consolidated Financial Statements are an integral part of these statements. 14,983 Assets Accrued interest and accounts receivable Premises and equipment Goodwill 484,477 340,015 27,831 20,490 $ $ 2014 2015 Other borrowed funds (included $9,911 and $14,739 at fair value) Commercial paper Federal funds purchased and securities loaned or sold under repurchase agreements (included $3,526 and $2,979 at fair value) Deposits (included $12,516 and $8,807 at fair value) Liabilities Other assets (included $7,604 and $11,909 at fair value and assets pledged of $1,286 and $1,399) Total assets (a) Other intangible assets Mortgage servicing rights $ 212,575 22,735 22,445 21,745 $ $ 24,442 $ 2013 2014 17,886 2015 Translation adjustments, net of hedges Unrealized gains/(losses) on investment securities Other comprehensive income/(loss), after-tax Net income Treasury stock and warrants repurchased Dividends paid Cash flow hedges (2,144) (15) 1,975 (4,070) $ Comprehensive income (2,903) 990 (1,997) Total other comprehensive income/(loss), after-tax 1,467 (1,018) 111 Defined benefit pension and OPEB plans (259) 44 51 (41) (11) $ 215,803 98,721 110,435 (a) The Firm recognized other-than-temporary impairment ("OTTI") losses of $22 million, $4 million, and $21 million for the years ended December 31, 2015, 2014 and 2013, respectively. 176 The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2015 Annual Report Consolidated statements of comprehensive income Year ended December 31, (in millions) 1.44 JPMorgan Chase & Co./2015 Annual Report 180 3,502 9,573 8,194 $ 1,392 9,423 (13,555) The Notes to Consolidated Financial Statements are an integral part of these statements. Net cash provided by/(used in) financing activities 1.58 $ 1.72 $ Weighted-average basic shares Weighted-average diluted shares Cash dividends declared per common share $ 6.05 $ 5.33 $ 4.38 6.00 5.29 4.34 3,700.4 3,732.8 3,763.5 3,797.5 3,782.4 3,814.9 $ 39,771 27,831 $ 20,490 $ $ 7,220 (726) (6,056) (6,990) (7,873) (4,760) (5,616) (1,800) Net decrease in cash and due from banks Effect of exchange rate changes on cash and due from banks 757,336 837,299 348,004 290,827 398,988 343,839 (768) Basic earnings per share (913) 118,228 $ $ 53,723 39,771 27,831 Cash income taxes paid, net Cash and due from banks at the end of the period Cash interest paid Cash and due from banks at the beginning of the period (13,952) (11,940) (7,341) 272 (1,125) (276) 28,324 (187,511) (4,789) 15,562 823,744 3,139 3,827 $ 24,442 $ 21,745 $ 17,886 2013 2014 2015 Investing activities 225 Net cash provided by operating activities Accounts payable and other liabilities Trading liabilities Other assets Accrued interest and accounts receivable Securities borrowed Trading assets Net change in: Other operating adjustments Proceeds from sales, securitizations and paydowns of loans held-for-sale 4,940 5,306 12,165 89,110 (24,814) 62,212 73,566 71,407 49,363 4,759 (75,928) (48,109) 1,552 2,113 1,785 8,139 4,362 1,333 (67,525) 1,020 Originations and purchases of loans held-for-sale Deferred tax expense (21) (21) (21) Balance at December 31 Reissuance from treasury stock Purchase of treasury stock Balance at January 1 (17,856) (5,616) 1,781 Treasury stock, at cost Shares held in RSU Trust, at cost Balance at December 31 1,199 2,189 (2,903) 990 4,102 Balance at January 1 and December 31 Other (14,847) (4,760) (4,789) Depreciation and amortization Provision for credit losses Adjustments to reconcile net income to net cash provided by/(used in) operating activities: Net income Operating activities Year ended December 31, (in millions) Consolidated statements of cash flows (12,002) 179 The Notes to Consolidated Financial Statements are an integral part of these statements. $ 247,573 $ 231,727 $ 210,857 Total stockholders' equity (14,847) 1,944 1,751 (17,856) (21,691) JPMorgan Chase & Co./2015 Annual Report 1,199 7,562 (3,637) 81,476 (58,867) 10,905 (39,415) Federal funds purchased and securities loaned or sold under repurchase agreements 89,346 (88,678) Deposits Commercial paper and other borrowed funds Net change in: (150,501) (828) 2,181 (165,636) 3,703 106,980 (23,721) (51,749) 73,312 (130,266) 12,033 Financing activities 20,115 (57,828) 2,784 Redemption of preferred stock 3,873 8,847 (60,497) (65,275) (67,247) 5,893 Proceeds from issuance of preferred stock 9,242 Payments of long-term borrowings 78,515 79,611 Proceeds from long-term borrowings (10,433) (834) (5,632) Beneficial interests issued by consolidated variable interest entities 83,546 22,664 89,631 76,448 40,444 (70,804) (121,504) 18,604 (108,962) Net change in: 107,953 (2,129) 314 36,593 73,466 (5,122) (5,750) Deposits with banks 6,058 (9,772) 26,818 (28,972) 526 (9,166) (3,701) (2,340) (23,361) 90,664 38,411 144,462 3,190 Net cash provided by/(used in) investing activities All other investing activities, net Other changes in loans, net Proceeds from sales and securitizations of loans held-for-investment Purchases Proceeds from sales Proceeds from paydowns and maturities Federal funds sold and securities purchased under resale agreements Available-for-sale securities: 4,169 (10,345) 6,099 (6,204) Purchases Proceeds from paydowns and maturities Held-to-maturity securities: (194,363) 47,726 (168,426) 30,848 189 (24,214) (14,185) 2,189 (1,997) 192 Balance at January 1 231,727 247,573 (21) (17,856) (21,691) 2,189 129,977 93,270 $ 2,351,698 $ 2,572,274 92,500 146,420 192 (21) 4,105 20,063 26,068 Total liabilities and stockholders' equity Treasury stock, at cost (441,459,392 and 390,144,630 shares) Total stockholders' equity Shares held in restricted stock units ("RSU”) trust, at cost (472,953 shares) 4,105 Accumulated other comprehensive income (a) The following table presents information on assets and liabilities related to VIES that are consolidated by the Firm at December 31, 2015 and 2014. The difference between total VIE assets and liabilities represents the Firm's interests in those entities, which were eliminated in consolidation. 2015 $ 9,090 68,880 1,815 79,785 $ 3,736 $ 75,104 2,765 81,605 $ $ Total liabilities December 31, (in millions) All other liabilities Liabilities Total assets All other assets Loans Trading assets Assets 2014 Beneficial interests issued by consolidated variable interest entities 41,879 $ 809 Retained earnings Preferred stock ($1 par value; authorized 200,000,000 shares: issued 2,606,750 and 2,006,250 shares) Common stock ($1 par value; authorized 9,000,000,000 shares; issued 4,104,933,895 shares) 152,678 $ 1,279,715 $ 1,363,427 $ 2,351,698 $ 2,572,274 102,098 105,572 1,192 1,015 192,101 7,436 47,647 47,325 15,133 14,362 70,079 46,605 743,151 6,608 Additional paid-in capital 15,106 21,105 Stockholders' equity Commitments and contingencies (see Notes 29, 30 and 31) 276,379 2,340,547 2,104,125 Total liabilities (a) 288,651 52,320 66,344 41,879 206,939 177,638 Accounts payable and other liabilities (included $4,401 and $4,155 at fair value) 152,815 126,897 Trading liabilities 30,222 Beneficial interests issued by consolidated variable interest entities (included $787 and $2,162 at fair value) Long-term debt (included $33,065 and $30,226 at fair value) Other comprehensive income/(loss) 52,320 $ 129,977 (284) 104,223 115,435 129,977 Balance at beginning of year, adjusted Cumulative effect of change in accounting principle 115,435 Balance at January 1 93,828 93,270 92,500 Balance at December 31 (24) (50) (334) Retained earnings Other 103,939 21,745 Accumulated other comprehensive income 115,435 129,977 146,420 Balance at December 31 (5,585) (6,078) 24,442 (6,484) (805) (1,125) (1,515) Preferred stock Dividends declared: Net income 17,886 Common stock ($1.72, $1.58 and $1.44 per share for 2015, 2014 and 2013, respectively) 949 (752) (436) $ 2013 2014 2015 Redemption of preferred stock Issuance of preferred stock Balance at January 1 20,063 $ 11,158 $ 9,058 Preferred stock Consolidated statements of changes in stockholders' equity JPMorgan Chase & Co./2015 Annual Report 178 The Notes to Consolidated Financial Statements are an integral part of these statements. The assets of the consolidated VIES are used to settle the liabilities of those entities. The holders of the beneficial interests do not have recourse to the general credit of JPMorgan Chase. At both December 31, 2015 and 2014, the Firm provided limited program-wide credit enhancement of $2.0 billion, related to its Firm-administered multi-seller conduits, which are eliminated in consolidation. For further discussion, see Note 16. 53,269 42,688 $ Year ended December 31, (in millions, except per share data) (508) 6,005 3,900 Shares issued and commitments to issue common stock for employee stock-based compensation awards, and related tax effects 94,604 93,828 93,270 Balance at January 1 Additional paid-in capital 4,105 8,905 4,105 Balance at January 1 and December 31 Common stock Balance at December 31 11,158 20,063 26,068 (1,800) 4,105 15,931 14,327 5,945 $ 9,094 Net fair value of contracts outstanding at December 31, 2015 9,826 $ 13,926 $ (6,256) (6,772) Effect of legally enforceable master netting agreements Liability position Asset position 18,281 15,866 Gross fair value of contracts outstanding at December 31, 2015 Maturity in excess of 5 years Maturity 4-5 years 960 621 1,931 1,122 6,148 5,636 9,242 8,487 $ $ position position $ December 31, 2015 (in millions) Maturity less than 1 year Maturity 1-3 years 12,025 13,211 FORWARD-LOOKING STATEMENTS JPMorgan Chase & Co./2015 Annual Report 172 9,094 $ 12,025 $ Net fair value of contracts outstanding at December 31, 2015 (6,256) (6,772) Effect of legally enforceable master netting agreements 18,281 15,866 Gross fair value of contracts outstanding at December 31, 2015 (1,300) 1,428 Other changes in fair value Changes in fair values attributable to changes in valuation techniques and assumptions 5,027 3,704 Fair value of new contracts (12,583) (13,419) Contracts realized or otherwise settled 27,137 24,153 Gross fair value of contracts outstanding at January 1, 2015 Effect of legally enforceable master netting agreements From time to time, the Firm has made and will make forward-looking statements. These statements can be identified by the fact that they do not relate strictly to historical or current facts. Forward-looking statements often use words such as "anticipate,” “target," "expect," "estimate," "intend,” “plan,” “goal,” “believe,” or other words of similar meaning. Forward-looking statements provide JPMorgan Chase's current expectations or forecasts of future events, circumstances, results or aspirations. JPMorgan Chase's disclosures in this Annual Report contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The Firm also may make forward-looking statements in its other documents filed or furnished with the Securities and Exchange Commission. In addition, the Firm's senior management may make forward-looking statements orally to investors, analysts, representatives of the media and others. Liability The following table indicates the maturities of nonexchange-traded commodity derivative contracts at December 31, 2015. Required effective date January 1, 2016. • • • Will not have a material impact on the Firm's Consolidated Financial Statements. Required effective date January 1, 2016. • Effects on financial statements Changes the accounting for certain contract costs, including whether they may be offset against revenue in the statements of income, and requires additional disclosures about revenue and contract costs. May be adopted using a full retrospective approach or a modified, cumulative effect-type approach wherein the guidance is applied only to existing contracts as of the date of initial application, and to new contracts transacted after that date. Requires that revenue from contracts with customers be recognized upon transfer of control of a good or service in the amount of consideration expected to be received. • • Provides an alternative for consolidated financing VIES to elect: (1) to measure their financial assets and liabilities separately under existing U.S. GAAP for fair value measurement with any differences in such fair values reflected in earnings; or (2) to measure both their financial assets and liabilities using the more observable of the fair value of the financial assets or the fair value of the financial liabilities. • Amends the evaluation of fees paid to a decision maker or a service provider, and exempts certain money market funds from consolidation. Eliminates the deferral issued by the FASB in February 2010 of certain VIE-related accounting requirements for certain investment funds, including mutual funds, private equity funds and hedge funds. • Summary of guidance Issued May 2014 revenue from contracts with customers Revenue recognition- Issued August 2014 collateralized financing entity Measuring the financial assets and financial liabilities of a consolidated Issued February 2015 Amendments to the consolidation analysis Standard FASB Standards Issued but not yet Adopted Will not have a material impact on the Firm's Consolidated Financial Statements. Asset Required effective date January 1, 2018. (a) • The Firm plans to adopt the revenue Net fair value of contracts outstanding at January 1, 2015 (in millions) Year ended December 31, 2015 The following table summarizes the changes in fair value for nonexchange-traded commodity derivative contracts for the year ended December 31, 2015. In the normal course of business, JPMorgan Chase trades nonexchange-traded commodity derivative contracts. To determine the fair value of these contracts, the Firm uses various fair value estimation techniques, primarily based on internal models with significant observable market parameters. The Firm's nonexchange-traded commodity derivative contracts are primarily energy-related. NONEXCHANGE-TRADED COMMODITY DERIVATIVE CONTRACTS AT FAIR VALUE Management's discussion and analysis 171 JPMorgan Chase & Co./2015 Annual Report (b) Early adoption is permitted for the requirement to report changes in fair value due to the Firm's own credit risk in OCI, and the Firm is planning to early adopt this guidance during 2016. (a) Early adoption is permitted. • The Firm is evaluating the potential impact of the remaining guidance on the Consolidated Financial Statements. Adoption of the DVA guidance as of January 1, 2016, would result in a reclassification from retained earnings to AOCI, reflecting the cumulative change in value to change in the Firm's credit spread subsequent to the issuance of each liability. The amount of this reclassification would be immaterial as of January 1, 2016. Required effective date January 1, 2018. (b) . Generally requires a cumulative-effective adjustment to its retained earnings as of the beginning of the reporting period of adoption. • • For financial liabilities where the fair value option has been elected, the portion of the total change in fair value caused by changes in Firm's own credit risk is required to be presented separately in Other comprehensive income ("OCI"). • Issued January 2016 financial assets and financial liabilities Recognition and measurement of impact on the Consolidated Financial statements and its selection of transition method. 2018 and is currently evaluating the potential recognition guidance in the first quarter of • Because the guidance does not apply to revenue associated with financial instruments, including loans and securities that are accounted for under other U.S. GAAP, the Firm does not expect the new revenue recognition guidance to have a material impact on the elements of its statements of income most closely associated with financial instruments, including Securities Gains, Interest Income and Interest Expense. All forward-looking statements are, by their nature, subject to risks and uncertainties, many of which are beyond the Firm's control. JPMorgan Chase's actual future results may differ materially from those set forth in its forward-looking statements. While there is no assurance that any list of risks and uncertainties or risk factors is complete, below are certain factors which could cause actual results to differ from those in the forward-looking statements: Requires that certain equity instruments be measured at fair value, with changes in fair value recognized in earnings. • JPMorgan Chase & Co./2015 Annual Report PricewaterhouseCoopers LLP • 300 Madison Avenue • New York, NY 10017 February 23, 2016 Pricewathoner Cropus LLP Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. In our opinion, the accompanying consolidated balance sheets and the related consolidated statements of income, comprehensive income, changes in stockholders' equity and cash flows present fairly, in all material respects, the financial position of JPMorgan Chase & Co. and its subsidiaries (the "Firm") at December 31, 2015 and 2014 and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2015 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Firm maintained, in all material respects, effective internal control over financial reporting as of December 31, 2015 based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Firm's management is responsible for these financial statements, for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying "Management's report on internal control over financial reporting". Our responsibility is to express opinions on these financial statements and on the Firm's internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a To the Board of Directors and Stockholders of JPMorgan Chase & Co.: pwc Report of independent registered public accounting firm JPMorgan Chase & Co./2015 Annual Report 174 February 23, 2016 Executive Vice President and Chief Financial Officer Marianne Lake Mamalh Chairman and Chief Executive Officer спие Cave Dinin James Dimon The effectiveness of the Firm's internal control over financial reporting as of December 31, 2015, has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears herein. Based upon the assessment performed, management concluded that as of December 31, 2015, JPMorgan Chase's internal control over financial reporting was effective based upon the COSO 2013 framework. Additionally, based upon management's assessment, the Firm determined that there were no material weaknesses in its internal control over financial reporting as of December 31, 2015. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management has completed an assessment of the effectiveness of the Firm's internal control over financial reporting as of December 31, 2015. In making the assessment, management used the "Internal Control - Integrated Framework" ("COSO 2013") promulgated by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO"). JPMorgan Chase's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records, that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the Firm's assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the Firm are being made only in accordance with authorizations of JPMorgan Chase's management and directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Firm's assets that could have a material effect on the financial statements. 175 Consolidated statements of income Year ended December 31, (in millions, except per share data) Revenue • 5,801 10,141 10,531 10,408 5,694 6,354 6,542 $ 6,751 $ $ 2013 2014 2015 Management of JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is a process designed by, or under the supervision of, the Firm's principal executive and principal financial officers, or persons performing similar functions, and effected by JPMorgan Chase's Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America. Provision for credit losses Net interest income Interest expense Interest income Noninterest revenue Other income Card income Mortgage fees and related income Securities gains(a) Asset management, administration and commissions Lending- and deposit-related fees Principal transactions Investment banking fees Total net revenue Management's report on internal control over financial reporting 15,509 Any forward-looking statements made by or on behalf of the Firm speak only as of the date they are made, and JPMorgan Chase does not undertake to update forward- looking statements to reflect the impact of circumstances or events that arise after the date the forward-looking statements were made. The reader should, however, consult any further disclosures of a forward-looking nature the Firm may make in any subsequent Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, or Current Reports on Form 8-K. JPMorgan Chase & Co./2015 Annual Report Ability of the Firm to develop new products and services, and the extent to which products or services previously sold by the Firm (including but not limited to mortgages and asset-backed securities) require the Firm to incur liabilities or absorb losses not contemplated at their initiation or origination; The success of the Firm's business simplification initiatives and the effectiveness of its control agenda; counterparties or competitors; Technology changes instituted by the Firm, its slowdown or other economic or market disruption; Ability of the Firm to deal effectively with an economic Damage to the Firm's reputation; Changes in credit ratings assigned to the Firm or its subsidiaries; Ability of the Firm to manage effectively its capital and liquidity, including approval of its capital plans by banking regulators; Changes in investor sentiment or consumer spending or savings behavior; • changes in market liquidity and volatility; Changes in trade, monetary and fiscal policies and laws; capital and liquidity requirements; Local, regional and global business, economic and political conditions and geopolitical events; • • • • • • 173 • Securities and capital markets behavior, including • Changes in laws and regulatory requirements, including • Occurrence of natural or man-made disasters or calamities or conflicts and the Firm's ability to deal effectively with disruptions caused by the foregoing; Ability of the Firm to maintain the security of its financial, accounting, technology, data processing and other operating systems and facilities; and Ability of the Firm to determine accurate values of certain assets and liabilities; • • The other risks and uncertainties detailed in Part I, Item 1A: Risk Factors in the Firm's Annual Report on Form 10-K for the year ended December 31, 2015. Ability of the Firm to effectively defend itself against cyberattacks and other attempts by unauthorized parties to access information of the Firm or its customers or to disrupt the Firm's systems; and • Changes in applicable accounting policies; • Adverse judicial or regulatory proceedings; disclosure controls and procedures and internal control over financial reporting; Adequacy of the Firm's risk management framework, • Competitive pressures; • • • Ability of the Firm to address enhanced regulatory requirements affecting its businesses; Changes in the credit quality of the Firm's customers and counterparties; Acceptance of the Firm's new and existing products and services by the marketplace and the ability of the Firm to innovate and to increase market share; Ability of the Firm to attract and retain qualified employees; Ability of the Firm to control expense; • LCR and NSFR = Liquidity coverage ratio and net stable funding ratio Level 3 assets = Assets whose value is estimated using model inputs that are unobservable and significant to the fair value HQLA = High quality liquid assets predominantly include cash on deposit at central banks, and unencumbered U.S. agency mortgage-backed securities, U.S. Treasuries and sovereign bonds T = trillions CET1 = Common equity Tier 1 ratio. CET1 ratios reflect the capital rule the firm was subject to at each reporting period TCE = Tangible common equity bps = basis points RWA = Risk-weighted assets (100) bps 4 Estimated 3 Reflects Basel III Advanced Fully Phased-In measure. 2 Reflects Basel I measure; CET1 reflects Tier 1 common. 1 Excludes goodwill and intangible assets. 3.5%4 GSIB = Global systemically important bank. The GSIB surcharge increases the regulatory minimum capital of large banks based on their size, cross-jurisdiction activity, interconnectedness, complexity and short-term wholesale funding N/A = Not applicable 4.5% N/A B = billions $55 billion pre-tax over a nine-quarter period, an amount that we would easily manage because of the strength of our capital base. Remember, the Federal Reserve stress test is not a forecast - it appropriately assumes multiple levels of conservatism and that very little mitigating action can be taken. However, we believe that if the stress scenario actually happened, we would incur minimal losses over a cumulative nine- quarter period because of the extensive miti- gating actions that we would take. It bears China. We believe it likely that, in 20-25 years, China will be a developed nation, probably housing 25% or more of the top 3,000 compa- nies globally. Going forward, we do not expect China to enjoy the smooth, steady growth it has had over the past 20 years. Reforming inefficient state-owned enterprises, developing healthy markets (like we have in the United States) with full transparency and creating a convertible currency where capital can move freely will not be easy. There will be many bumps in the road. We publicly disclose in our Form 10-K that we have approximately $19 billion of country exposure to China. We run China through a severe stress test (essen- tially, a major recession with massive defaults and trading losses), and we estimate that our losses in this scenario could be approximately $4 billion. We do not expect this situation to The stress test is extremely severe on credit. The 2015 Comprehensive Capital Analysis and Review (CCAR), or stress test, projected credit losses over a nine-quarter period that totaled approximately $50 billion for JPMorgan Chase, or 6.4% of all our loans. This is higher than what the actual cumula- How do you manage your interest rate exposure? Are you worried about negative interest rates and the growing differences across countries? GSIB To give you more comfort, I want to remind you that throughout all the international crises over the last decade, we maintained our businesses in many places that were under stress - such as Spain, Italy, Greece, Egypt, Portugal and Ireland. In almost every case, we did not have any material prob- lems, and we are able to navigate every issue and continue to serve all our clients. Again, we hope this will put us in good stead in these countries for decades. Later in this letter, I will talk about another poten- tially serious issue – Britain possibly leaving the European Union. third compared with France. Argentina is an example of terrible public policy, often adopted under the auspices of being good for the people, that has resulted in extraordi- nary damage to the economy. However, the country has a highly educated population, a new president who is making bold and intel- ligent moves, peaceful neighbors and, like Brazil, an abundance of natural resources. You might be surprised to know that for the past 10 years, in spite of the country's difficulties, JPMorgan Chase has made a modest profit there by consistently serving our clients and the country. This year, we took a little additional risk in Argentina with a special financing to help bring the country some stability and help get it back into the global markets. We are hoping that Argentina can be an example to the world of what can happen when a country has a good leader who adopts good policy. Argentina. Argentina is now a country with incredible opportunity. In the 1920s, its GDP per person was larger than that of France, whereas today, it is barely one- Brazil. Brazil has had a deteriorating economy, shrinking by 3%-4% over the last year. In addition, as I write this letter, Brazil faces political upheaval as its president is being threatened with impeachment and its former president is being indicted. Yet the country has a strong judicial system, many well-run companies, impressive universities, peaceful neighbors and an enormous quan- tity of natural resources. In Brazil, we have banking relationships with more than 2,000 clients, approximately 450 multinational corporations going into Brazil to do business and approximately 50 Brazilian companies going outbound. Our publicly disclosed expo- sure to Brazil is approximately $11 billion, but we think that in extreme stress, we might lose $2 billion. In each of the last three years, we actually have made money in Brazil. We are not retreating - because the long-term prospects are probably fine - and for decades to come, Brazilians will appreciate our stead- fastness when they most needed it. happen, but if it did, we could easily handle it. We manage our growth in China to try to capture the long-term value (and, remember, this will help a lot of our businesses outside of China, too) and in a way that would enable us to handle bad, unexpected outcomes. We don't mind having a bad quarter or two, but we will not risk our company on any country. This is how we manage in all countries in which we have material activity. 17 our services grows dramatically. While we have a future growth plan for each country, we obviously can't know with any certainty everything that will happen or the timing of recessions. No matter what the future brings, we make sure that we can easily bear the losses if we are wrong in our assessments. For each material country, we look at what our losses would be under severe stress (not that different from the Fed's CCAR stress test). We manage so that should the extreme situation occur, we might lose money, but we could easily handle the result. Below are a few examples of how we manage risk while continuing to serve clients in specific countries. We carefully monitor risks - country by country. For each country, we take a long-term view of its growth potential across all our lines of business. Each country is different, but, for the most part, emerging and developing markets will grow faster than developed countries. And as they grow, the need for risk in that country. Therefore, we need plans for the long term while carefully managing current risk. We operate in more than 100 countries across the globe - and we are constantly analyzing the geopolitical and country risks that we face. The reason we operate in all these countries is not simply because they represent new markets where we can sell our products. When we operate in a country, we serve not only local institutions (govern- ments and sovereign institutions, banks and corporations in that country) but also some of those institutions and corporations outside their country, along with multinationals when they enter that country. This creates a huge network effect. In all the countries where we operate, approximately 40% of the business is indigenous, 30% is outbound and 30% is inbound. All these institutions need financing and advice (M&A, equity, debt and loans), risk management (foreign exchange and interest rates) and asset management services (financial planning and investment management), as well as operating services (custody and cash management) in their own countries and globally. It takes decades to build these capabilities and relationships - we cannot go in and out of a country on a whim, based on a short-term feeling about How do you manage geopolitical and country risks? As banks change their business models to adapt to the new world, some are exiting certain products or regions. Market shares will change, and both products and product pricing will change over time. Therefore, we think there will be a lot of adjustments to make and tools to deploy so that we can still serve our clients and earn a fair profit. Unfortunately, some of the final rules around capital are still not fully known at this time. There are still several new rules coming that also could impact our company - probably the most important to us is how the GSIB capital surcharge is incorporated into the CCAR stress test. To date, we have managed to what we do know. We believe that when the final rules are made and known, we can adjust to them in an appropriate way. 16 12 repeating that in the actual Great Recession, which was not unlike last year's stress test, JPMorgan Chase never lost money in any quarter and was quite profitable over the nine-quarter period. >100% $1.6T >100% $2.6T No, we are not worried about negative interest rates in the United States. For years, this country has had fairly consistent job growth and increasingly strong consumers (home prices are up, and the consumer balance sheet is in the best shape it's ever been in). Housing is in short supply, and Total assets common equity $176B +$10B $166B $(200)B $74B Total assets¹ 7.7% +110 bps 6.6% 4.9% TCE/ 11.6%³ Tangible $2.4T RWA $1.17² N/A LCR and NSFR (HQLA) $496B $(104)B $600B N/A Liquidity assets $32B $(22)B $54B $83B Level 3 $1.5T³ $(100)B $1.673 Compliant household formation is going up, car sales are at record levels, and we see that consumers are spending the gas dividend. Companies are financially sound - while some segments' profits are down, companies have plenty of cash. Nor are we worried about the diverging interest rate policies around the world. While they are a reasonable cause for concern, it Total reserves¹ tive credit losses were for all banks during the Great Recession (they were 5.6%), and our credit book today is materially better than what we had at that time. The 2015 CCAR losses were even with the actual losses for banks during the worst two years of the Great Depression in the 1930s (6.4%). The effort is enormous. common themes across the firm. We have strengthened the Audit Department and risk assessment throughout the firm, enhanced data quality and controls, and also strength- ened permanent standing committees that review new clients, new products and all reputational issues. 14 put in place to ensure constant review and continuous improvement. For example, we now have a permanent Oversight & Control Group. The group is charged with enhancing the firm's control environment by looking within and across the lines of business and corporate functions to identify and remediate control issues. This func- tion enables us to detect control problems more quickly, escalate issues promptly and engage other stakeholders to understand We are good and are getting better. The intense efforts over the last few years across our operating businesses – Risk, Finance, Compliance, Legal and Audit - are now yielding real results that will protect the company in the future. We have reinforced a culture of accountability for assuming risk and have come a long way in self-identifying and fixing shortcomings. Many new perma- nent organizational structures have been tory agencies to want to improve the quality of the businesses they oversee, particularly around important issues such as customer protection. We also expect this refinement frequently will be achieved through enforce- ment actions as opposed to the adoption of new rules that raise standards. For many years, regulations generally were viewed as being static. As we do everywhere else, we should be striving for constant improvement to stay ahead of the curve. However, we are going to be extremely vigi- lant to do more de-risking if we believe that something creates additional legal, regulatory or political risks. We regularly review all our business activities and try to exceed - not just meet regulatory demands. We also now ask our Legal Department to be on the search for "emerging legal risks." We try to think differently; for example, we try to look at legal risks not based on how the law is today but based on how the law might be inter- preted differently 10 years from now. It is perfectly reasonable for the legal and regula- Since 2011, our total headcount directly asso- ciated with Controls has gone from 24,000 people to 43,000 people, and our total annual Controls spend has gone from $6 billion to approximately $9 billion annually over that same time period. We have more work to do, but a strong and permanent foundation is in place. Far more is spent on Controls if you include the time and effort expended by front-office personnel, committees and reviews, as well as certain technology and operations functions. 1 401(k) administration business De-risking by discontinuing certain businesses with high-risk clients in high-risk geographies: Business Banking closed ~9,000 clients Commercial Banking closed ~4,600 clients Private Banking closed ~1,700 clients Consumer Banking closed ~140,000 clients CIB closed ~2,900 clients Ceased originating student loans Simplified Mortgage Banking products from 37 to 15 products Other meaningful business actions Exited government prepaid card Sold Retirement Plan Services unit¹ Exited International Commercial Card (Includes restricted/exited transaction services for ~500 Foreign Correspondent Banking clients) Exited majority of Broker-Dealer Services business We have also made a very substantial amount of progress in Anti-Money Laundering/Bank Secrecy Act. this activity is, not just to protect our company but to help protect our country from criminals and terrorists. +140 bps In the last year, we took some dramatic actions to reduce our GSIB capital surcharge, which we now have successfully reduced from 4.5% to an estimate of 3.5%. These steps included reducing non-operating deposits by approximately $200 billion, level 3 assets by $22 billion and notional deriva- tives amounts by $15 trillion. We did this faster than we, or anyone, thought we could. We still will be working to further reduce the GSIB surcharge, but any reduction from this point will take a few years. In the new world, our company has approxi- mately 20 new or significantly enhanced balance sheet and liquidity-related regulatory requirements the most critical ones are the GSIB capital surcharge, CCAR, the Liquidity Coverage Ratio, the Supplementary Leverage Ratio and Basel III capital. Banks must neces- sarily optimize across these constraints to be able to meet all their regulatory requirements and, importantly, earn a profit. Every bank has a different binding constraint, and, over time, that constraint may change. Currently, our overriding constraint is the GSIB capital surcharge. Our shareholders should bear in mind that the U.S. government requires a GSIB capital surcharge that is double that of our international competitors. And this additional charge may ultimately put some U.S. banks at a disadvantage vs. international competitors. This is one reason why we worked so hard to reduce the GSIB capital surcharge we do not want to be an outlier in the long run because of it. - What is all this talk of regulatory optimization, and don't some of these things hurt clients? When will you know the final rules? many of the processes we implemented for CCAR and AML/KYC had to be done quickly, and many were effectively handled outside our normal processes. Eventually, CCAR will be embedded into our normal forecasting and budgeting systems. And we are trying to build the data collection part of KYC into a utility that the entire industry can use – not just for us and our peer group but, equally important, for the client's benefit (the client would essentially only have to fill out one form, which then could be used by all banks). In addition, throughout the company, contin- ually creating straight-through processing, online client service and other initiatives will both improve the client experience and decrease our costs. Clearly, some of the new rules create expenses and burdens on our company. Some of these expenses will eventually be passed on to clients, but we have many ways to manage our expenses. Simplifying our business, streamlining our procedures, and automating and digitizing processes, some of which previously were being done effectively by hand, all will bring relief. For example, We deployed a new anti-money laundering (AML) system, Mantas, which is a moni- toring platform for all global payment transactions. It now is functioning across our company and utilizes sophisticated algo- rithms that are regularly enhanced based on transactional experience. We review elec- tronically $105 trillion of gross payments each month, and then, on average, 55,000 transactions are reviewed by humans after algorithms identify any single transaction as a potential issue. Following this effort, we stopped doing business with 18,000 customers in 2015. We also are required to file suspicious activity reports (SAR) with the government on any suspicious activity. Last year, we filed 180,000 SARS, and we estimate that the industry as a whole files millions each We understand how important year. Having enough capital and liquidity, and even the most solid fortress controls, doesn't make you completely safe and sound. Deliv- ering proper profit margins and maintaining profitability through a normal credit cycle also are important. A business does this by having the appropriate business mix, making good loans and managing expenses over time. 15 5 they will happen - will take into account the extraordinary effort to get it right. - You can see that we are doing everything in our power to meet and even exceed the spirit and the letter of the law to avoid making mistakes and the high cost - both monetarily and to our reputation – that comes with that. But we also tried to make sure that in our quest to eliminate risk, we did not ask a lot of good clients to exit. We hope that in the future, the regulatory response to any mistakes – if and when they happen, and In all cases, we carefully tried to get the balance right while treating customers fairly. We exited or restricted approximately 500 foreign correspondent banking relationships and tens of thousands of client relationships to simplify our business and to reduce our AML risk. The cost of doing proper AML/ KYC (Know Your Customer) diligence on a client increased dramatically, making many of these relationships immediately unprofit- able. But we did not exit simply due to profit- ability - we could have maintained unprofit- able client relationships to be supportive of countries around the world that are allies to the United States. The real reason we exited was often because of the extraordinary legal risk if we were to make a mistake. In many of these places, it simply is impossible to meet the new requirements, and if you make just one mistake, the regulatory and legal conse- quences can be severe and disproportionate. We also remediated 130,000 accounts for KYC - across the Private Bank, Commercial Bank and the Corporate & Investment Bank. This exercise vastly improved our data, gave us far more information on our clients and also led to our exiting a small number of client relationships. We will be vigilant on onboarding and maintaining files on all new clients in order to stay as far away as we can from any client with unreasonable risk. To protect the company and to meet standards of safety and soundness, don't you have to earn a fair profit? Many banks say that the cost of all the new rules makes this hard to do. Exited Special Mezzanine Financing business Exited Physical Commodities business Exited Private Equity business Eligible long-term debt ~$ 10 JPMorgan Chase quarterly estimated pre-tax, pre-provision earnings December 31, 2015: Total loss absorbing resources ($ in billions) Resilience of JPMorgan Chase through multiple layers of protection $125 You can see in the table below that JPMorgan Chase alone has enough loss absorbing resources to bear all the losses, assumed by CCAR, of the 31 largest banks in the United States. Because of regulations and higher capital, large banks in the United States are far stronger. And even if any one bank might fail, in my opinion, there is virtually no chance of a domino effect. Our shareholders should understand that while large banks do significant business with each other, they do not directly extend much credit to one other. And when they trade derivatives, they mark- to-market and post collateral to each other every day. enormous. And the capital we have to bear losses is almost never bear a loss of more than $5 billion (remember, we earn approximately $10 billion pre-tax, pre-provision each quarter). We recognize that on rare occa- sions, we could experience a negative signifi- cant event that could lead to our having a poor quarter. But we will be vigilant and will never take such a high degree of risk that it jeopardizes the health of our company and our ability to continue to serve our clients. This is a bedrock principle. Later in this letter, I will also describe how we think about idiosyncratic geopolitical risk. Second, we run hundreds of stress tests of our own each week, across our global trading operations, to ensure our ability to withstand and survive many bad and extreme scenarios. These scenarios include events such as what happened in 2008, other historically damaging events and also new situations that might occur. We manage our company so that even under the worst market stress test conditions, we would First, recall what actually happened to us in 2008. In the worst quarter of 2008, we lost $1.7 billion; for the entire year, we made $6.3 billion in trading revenue in the Investment Bank, which included some modest losses on the Lehman default (one of our largest counterparties). The trading books are much more conservative today than they were in 2008, and at that time, we were still paying a considerable cost for assimilating and de-risking Bear Stearns. Our 2015 CCAR trading and counterparty losses were $24 billion. We have two compar- isons that should give comfort that our losses would never be this large. The stress test is extremely severe on trading and counterparty risk. We have an extraordinary amount of capital to sustain us in the event of losses. It is instructive to compare assumed extreme losses against how much capital we have for this purpose. Preferred equity 26 CCAR industry losses² Business simplification initiatives Executed Significant Business Simplification Agenda actions that we were willing to take to reduce various forms of risk: Yes, we have completed our major de-risking initiatives, and some were pretty draconian. In the chart below, I show just a few of the Have you completed your major de-risking initiatives? 13 2 As estimated for the nine quarters ending December 31, 2016, by the Federal Reserve in the 2015 CCAR severely adverse scenario. Note: Numbers may not sum due to rounding. 1 Includes credit, legal, tax and valuation reserves. $222 167 Losses of 30 other participating banks Total CCAR losses 25 ~$350 Total resources $ 55 JPMorgan Chase losses 173 CET1 18 Do you think you now have "fortress controls" in place? 10.2%3 CET1 ■■#1 U.S. credit card issuer based on loans outstanding¹³ ■■■#1 U.S. co-brand credit card issuer¹4 ■#1 wholly-owned merchant acquirer¹5 ■ #1 primary banking relationship share in Chase footprint¹¹ ■#1 retail bank in the U.S. for acquiring, developing and retaining customers¹² ■Relationships with ~50% of U.S. households 7.9% #1 15.9% #1 18.3% #3 12.0% 11.6% 6.0% Market share ■>80% of Fortune 500 companies do business with us ■Top 3 in 16 product areas out of 1716 #1 15.5% #1 17.5% #3 Equities 9.1% Market share #7 FICC6 Investment Bank 7.9% #8 Market share ■#1 in both N.A. and EMEA Investment Banking fees¹7 ■#1 in Global Debt, Equity and Equity-related¹7 ■#1 in Global Long-Term Debt and Loan Syndications¹7 ■■■#1 in FICC productivity18 # of states with Middle Market #1 in customer satisfaction20 % of North America $2.2 $2.0 $0.7 revenue ($ in billions) Gross Investment Banking ■Top 3 Custodian globally with AUC of $19.9 trillion ■ #1 USD clearing house with 18.9% share in 201519 Commercial Banking #1 #28 Multifamily lending 32 30 22 banking presence #1 Corporate & #8 Total Markets revenue Consumer & # of top 50 Chase markets 7.9% 7.6% 3.6% Deposits market share¹ 2015 Community 2014 Irreplicable Client Franchises Built Over the Long Term choose who they want to do business with each and every day, and we are gratified that we continue to earn our clients' busi- ness and their trust. If you are gaining customers and market share, you have to be doing something right. The chart below shows that we have been meeting this goal fairly consistently for 10 years. Like us, most banks are modifying their business models and client relationships to accomplish their regulatory objectives. We are doing this by managing our constraints at the most granular level possible - by product, client or business. Clearly, some of these constraints, including GSIB and CCAR, cannot be fully pushed down to the client. Importantly, we are focused on client-friendly execution - and we recog- nize that these constraints are of no direct concern to clients. How do you compare your franchises with your peers? What makes you believe your businesses are strong? Virtually all of our businesses are close to best in class, in overhead ratios and, more important, in return on equity (ROE), as shown on the chart on page 8. Of even more relevance, we have these strong ratios while making sizable investments for the future (which we have reported on extensively in the past and you can read more about in the CEO letters). It is easy to meet short-term targets by skimping on investments for the future, but that is not our approach for building the business for the long term. We are deeply aware that our clients 7.0%² 2006 where we are #1 (top 3) deposits Average deposits growth rate 11 (25) 7.7% 8.0% 8.6% Market share5 #1 #1 #2 Global Investment Banking fees 21% #1 #1 #3 Merchant processing volume 3,4 21% 16% 12 (40) 9.0% 19.5% NM Active mobile customers growth rate Card sales market share² Banking ■Leveraging the firm's platform - average 9 products/client²¹ ■Top 3 in overall Middle Market, large Middle Market and ABL bookrunner ■Industry-leading credit performance - 4th straight year of net recoveries or single digit NCO rate 13 (40) 7.4% 22.1% 16% fund complexes. Good businesses also deeply care about improving customer satisfaction. As shown above, you can see that our Chase customer satisfaction score continues to rise. In addition, our Commercial Banking satis- faction score is among the highest in the industry in terms of customer loyalty. In Asset Management, where customers vote with their wallet, JPMorgan Funds finished second in long-term net flows among all 4 Source: J.D. Power U.S. Credit Card Satisfaction Study (8/19/2010 and 8/20/2015). 3 Net promoter score = % promoters minus % detractors. 2 Big banks defined as top six U.S. banks. Source: J.D. Power U.S. Retail Banking Satisfaction Study. 1 Later on in this letter, I will describe our fortress balance sheet and controls, as well as the discipline we have around risk management. I will also talk more about our employees, some exciting new oppor- tunities – mostly driven by innovative technologies and our ongoing support for our communities and our country. It is critical that we do all of these things right to maintain the strength of our company. 3 2010 5 Rank 2015 2014 2013 2012 2011 2015 10 10 * Footnote: Our Chief Operating Officer Matt Zames talks in his letter on pages 52-55 about many important initiatives to protect our company, including our physical security and 2015 Investment Banking fees 2014 2007 at December 31, Our Fortress Balance Sheet 11 Among other things, last year's stress test assumed that unemployment would go to 10.1%, housing prices would fall 25%, equity markets would decline by nearly 60%, real gross domestic product (GDP) would decline 4.6%, credit spreads would widen dramati- cally and oil prices would rise to $110 per barrel. The stress test also assumed an instan- taneous global market shock, effectively far worse than the one that happened in 2009, causing large trading losses. It also assumed the failure of the largest counterparty (this is meant to capture the failure of the global bank that you have the most extensive deriva- tive relationship with; e.g., a Lehman-type event), which would cause additional losses. The stress test assumed that banks would not stop buying back stock - therefore depleting their capital – and would continue to grow dramatically. (Of course, growing dramati- cally and buying back stock if your bank were under stress would be irresponsible - and is something we would never do.) Under this assumed stress, the Federal Reserve esti- mates that JPMorgan Chase would lose In addition, every year, the Federal Reserve puts all large banks through a very severe and very detailed stress test. The chart on page 12 shows many of the measures of our financial strength - both from the year preceding the crisis and our improvement in the last alone. year Nearly every year since the Great Recession, we have improved virtually every measure of financial strength, including many new ones. It's important to note as a starting point that in the worst years of 2008 and 2009, JPMorgan Chase did absolutely fine - we never lost money, we continued to serve our clients, and we had the wherewithal and capability to buy and integrate Bear Stearns and Washington Mutual. That said, we none- theless recognize that many Americans did not do fine, and the financial crisis exposed weaknesses in the mortgage market and other areas. Later in this letter, I will also describe what we are doing to strengthen JPMorgan Chase and to help support the entire economy. You say you have a "fortress balance sheet." What does that mean? Can you handle the extreme stress that seems to happen around the world from time to time? company stronger and safer: our fortress balance sheet with enhanced capital and liquidity, our ability to survive extreme stress of multiple types, our extensive de-risking and simplification of the busi- ness, and the building of fortress controls in meeting far more stringent regulatory stan- dards. Taken together, these actions have enabled us to make extraordinary progress toward reducing and ultimately eliminating the risk of JPMorgan Chase failing and the cost of any failure being borne by the American taxpayer or the U.S. economy. The actions we have taken to strengthen our company. In support of our main mission – to serve our clients and our communities - there is nothing more important than to protect our company so that we are strong and can continue to be here for all of those who count on us. We have taken many actions that should give our shareholders, clients and regulators comfort and demonstrate that our company is rock solid. II. WE MUST AND WILL PROTECT OUR COMPANY AND THOSE WE SERVE cybersecurity, so I will not duplicate any of that information. 2010 2015 In this section, we describe the many actions that we have taken to make our U.S. credit card satisfaction4 #1 North America Private Bank (Euromoney) 2.5% 1.8% AUM market share Management #1 #2 mutual fund AUM flows Global active long-term open-end 231 226 119 Mutual funds with a 4/5 star ratings +81 36% 35% #1 #2 2.6% #1 Asset ■ #3 Global Private Bank and #1 LatAm Private Bank23 ■Revenue and long-term AUM growth ~80% since 2006 ■Doubled GWM client assets (2x industry rate) since 200610 Mortgage originations net promoter score³ 2010 ■■84% of 10-year long-term mutual fund AUM in top 2 quartiles²² ■■Positive client asset flows every year since 2004 +38 Midsized banks Industry average Big banks ■Regional banks Chase Improved Consumer Satisfaction: 2010-2015 9 U.S. retail banking satisfaction¹² ~4% Firm Overview, and on Form 8-K as furnished to the SEC on February 24, 2016, which is available on the SEC's website (www.sec.gov). Client assets market share¹º For footnoted information, refer to slide 42 in the 2016 Firm Overview Investor Day presentation, which is available on JPMorgan Chase & Co.'s website at (http://investor.shareholder.com/jpmorganchase/presentations.cfm), under the heading Investor Relations, Investor Presentations, JPMorgan Chase 2016 Investor Day, ~4% NM = Not meaningful ~3% 599 12,565 35,054 (29,671) (1,249,453) (1,249,453) 13,982 398,864 (g) 78,975 Commercial nonagency (g) (g) (g) Total mortgage-backed securities 8,177 (g) 2,552 39,937 42,807 1,314,385 1,460,472 152,791 1,478 247 (g) 21,253 (g) 1,838 U.S. Treasury and government agencies (a) 33,725 (916,532) (75,004) (193,934) (34,312) Obligations of U.S. states and municipalities 137,193 Non-U.S. government debt securities 50,895 2,276 65,319 18,532 28,669 24,074 1,103 30,068 54 13,591 129 99 Certificates of deposit 21,009 50,865 65,319 Private equity investments() Other assets: Mortgage servicing rights Loans Total available-for-sale securities Equity securities Other Collateralized loan obligations Asset-backed securities: Corporate debt securities 30 212,153 Other (g) Total derivative receivables(e) Commodity Foreign exchange Equity Credit Interest rate Derivative receivables: Total debt and equity instruments(d) Physical commodities(c) Equity securities Total debt instruments 4,352 1,264 3,088 Asset-backed securities 36,367 13,287 23,080 Loans(b) 31,088 2,989 28,099 Corporate debt securities 53,450 302 21,108 Total trading assets 758 Available-for-sale securities: U.S. government agencies (a) 2,989 73,853 4,149 945,635 473 (g) (g) 319,889 9,812 1,050 22,489 8,762 146,087 151,313 4,482 2 1,741 2,739 105,945 431 624 104,890 199,650 21,006 134,960 43,684 Residential nonagency Mortgage-backed securities: 137,322 3,523 30,068 (g) (g) 4,337 (g) 2,802 (g) 2,800 914,357 73,095 221,066 41,925 44,318 1,294,761 1,313,474 141 1,386 64,300 4,129 746 499 (g) (g) 81,699 72 18,713 62,914 $ Total liabilities measured at fair value on a recurring basis Long-term debt Beneficial interests issued by consolidated VIES Accounts payable and other liabilities (B) Total trading liabilities Total derivative payables(e) Commodity Equity 68,429 $ Foreign exchange 1,016 18,349 1,355,052 $ 27,294 JPMorgan Chase & Co./2015 Annual Report 190 Note: Effective April 1, 2015, the Firm adopted new accounting guidance for investments in certain entities that calculate net asset value per share (or its equivalent). As a result of the adoption of this new guidance, certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient are not required to be classified in the fair value hierarchy. At December 31, 2015 and 2014, the fair values of these investments, which include certain hedge funds, private equity funds, real estate and other funds, were $1.2 billion and $1.5 billion, respectively, of which $337 million and $1.2 billion had been previously classified in level 2 and level 3, respectively, at December 31, 2014. Included on the Firm's balance sheet at December 31, 2015 and 2014, were trading assets of $61 million and $124 million, respectively, and other assets of $1.2 billion and $1.4 billion, respectively. The guidance was required to be applied retrospectively, and accordingly, prior period amounts have been revised to conform with the current period presentation. 215,883 $ (1,239,657) $ (g) 30,226 2,162 4,155 152,815 (g) 71,116 (g) 17,068 11,740 (g) 22,970 (g) 1,593 17,745 (900,634) (74,302) (201,644) (34,522) (28,555) (1,239,657) (1,239,657) 1,164 14,626 14,698 26 1,146 11,877 32,059 (g) Credit Interest rate Derivative payables: $ Total assets measured at fair value on a recurring basis Total other assets 4,018 All other 648 7,436 7,436 2,611 2,541 70 298,752 1,037 257,520 2,530 2,530 40,195 12,615 116 12,499 30,194 792 29,402 18,532 52,743 1,103 Deposits $ 4,666 197,652 $ $ 2,624 17 2,641 1,750,280 Debt and equity instruments(d) Trading liabilities: 14,739 1,453 13,286 2,979 2,979 Federal funds purchased and securities loaned or sold under repurchase agreements Other borrowed funds 8,807 $ $ 2,859 13,645 $ 747,731 $ $ (1,249,453) 49,252 $ (g) 10,491 3,184 4,994 959 5,497 2,225 5,948 25,854 27,974 1,429 • • Derivatives that are valued using models such as the Black-Scholes option pricing model, simulation models, or a combination of models, that use observable or unobservable valuation inputs (e.g., plain vanilla options and interest rate and credit default swaps). Inputs include: Exchange-traded derivatives that are actively traded and valued using the exchange price. Valued using observable market prices or data Physical commodities Derivatives Credit rating data • Credit spreads • Expected prepayment speed, conditional default rates, loss severity Deal-specific payment and loss allocations Collateral characteristics • • . Contractual terms including the period to maturity Readily observable parameters including interest rates and volatility Credit quality of the counterparty and of the Firm recalibrate unobservable parameters Actual transactions, where available, are used to regularly benchmark tranche indices) are modeled on a transaction basis and calibrated to liquid • • Credit correlation between the underlying debt instruments (levels CDS spreads and recovery rates Collateralized loan obligations ("CLOS"), specific inputs: • In addition, the following specific inputs are used for the following derivatives that are valued based on models with significant unobservable inputs: Correlation levels • Market funding levels • Level 2 or 3 Predominantly Level 1 and 2 Level 1 Structured credit derivatives specific inputs include: Certain long-dated equity option specific inputs include: • Current market assumptions related to yield, prepayment speed, conditional default rates and loss severity Collateral characteristics Trading loans conforming residential mortgage loans expected to be sold - Servicing costs • • Discount rates Projected interest income, late-fee revenue and loan repayment rates Credit costs allowance for loan losses is considered a reasonable proxy for the credit cost - Held for investment credit card Valuations are based on discounted cash flows, which consider: receivables For information regarding the valuation of loans measured at collateral value, see Note 14. Servicing costs Discount rates • Prepayment speed • Fair value is based upon observable prices for mortgage-backed securities with similar collateral and incorporates adjustments to these prices to account for differences between the securities and the value of the underlying loans, which include credit characteristics, portfolio composition, and liquidity. 186 Level 3 Predominantly level 2 • Mortgage- and asset-backed securities specific inputs: In addition, the following inputs to discounted cash flows are used for the following products: • Discounted cash flows Relevant broker quotes • Observable market prices for similar securities Deal-specific payment and loss allocations • Level 1 Classifications in the valuation hierarchy In the absence of quoted market prices, securities are valued based on: Quoted market prices are used where available. Valuation methodology, inputs and assumptions Product/instrument Investment and trading securities JPMorgan Chase & Co./2015 Annual Report Level 2 or 3 • Long-dated equity volatilities Certain interest rate and foreign exchange ("FX") exotic options specific inputs include: The embedded derivative features are considered using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that use observable or unobservable valuation inputs, depending on the embedded derivative. The specific inputs used vary according to the nature of the embedded derivative features, as described in the discussion above regarding derivative valuation. Adjustments are then made to this base valuation to reflect the Firm's own creditworthiness (DVA) and to incorporate the impact of funding (FVA). See page 200 of this Note. Valuations are based on discounted cash flow analyses that consider the embedded derivative and the terms and payment structure of the note. The Firm's own creditworthiness (DVA). See page 200 of this Note. • • • • In the absence of observable market information, valuations are based on the fair value of the underlying assets held by the VIE Valuations are based on discounted cash flows, which consider: Market rates for respective maturity Valued using observable market information, where available Adjustments to the NAV as required, for restrictions on redemption Level 2 or 3 (a) (e.g., lock up periods or withdrawal limitations) or where observable activity is limited Structured notes (included in deposits, other borrowed funds and long-term debt) Long-term debt, not carried at fair value Beneficial interests issued by consolidated VIES Level 1 NAV is validated by sufficient level of observable activity (i.e., purchases and sales) Level 2 or 3 Predominantly level 2 Level 2 or 3 (a) Excludes certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient. $ $ 23,141 395 Securities borrowed $ $ Federal funds sold and securities purchased under resale agreements Level 1 or 2 Level 3 Level 1 December 31, 2015 (in millions) Fair value hierarchy Assets and liabilities measured at fair value on a recurring basis The following table presents the asset and liabilities reported at fair value as of December 31, 2015 and 2014, by major product category and fair value hierarchy. JPMorgan Chase & Co./2015 Annual Report 188 Level 2 • Net asset value ("NAV") Valued using observable market prices less adjustments for relevant restrictions, where applicable 187 JPMorgan Chase & Co./2015 Annual Report Additionally, adjustments are made to reflect counterparty credit quality (credit valuation adjustments or "CVA"), the Firm's own creditworthiness (debit valuation adjustments or "DVA”), and funding valuation adjustment ("FVA") to incorporate the impact of funding. See page 200 of this Note. Forward commodity price Commodity volatility . Certain commodity derivatives specific inputs include: Notes to consolidated financial statements • Parameters describing the evolution of underlying interest rates • Foreign exchange correlation • Interest rate spread volatility • Interest rate correlation • Correlation between interest rates and foreign exchange rates Expected lifetime credit losses -considering expected and current default rates, and loss severity Product/instrument ("MSRS") Public investments held in the Private Equity portfolio Adjustments as required, since comparable public companies are not identical to the company being valued, and for company- specific issues and lack of liquidity • Additional available inputs relevant to the investment Fund investments (i.e., mutual/ collective investment funds, private equity funds, hedge funds, and real estate funds) Operating performance of the underlying portfolio company • Trading multiples of comparable public companies Mortgage servicing rights • • Level 2 or 3 Level 3 Classification in the valuation hierarchy Fair value is estimated using all available information and considering the range of potential inputs, including: Private equity direct investments Private equity direct investments Valuation methodology, inputs and assumptions See Mortgage servicing rights in Note 17. Transaction prices • Predominantly level 3 Predominantly level 3 Note 10 Page 223 Note 9 Page 223 Note 8 Page 221 Note 7 Page 208 Note 6 Page 203 Note 4 Page 184 Note 3 Interest income and interest expense Pension and other postretirement employee benefit plans Employee stock-based incentives Securities Noninterest revenue Page 231 Note 12 Page 233 Securities financing activities Note 18 Premises and equipment Page 274 Note 17 Goodwill and other intangible assets Page 266 Note 16 Derivative instruments Variable interest entities Note 15 Allowance for credit losses Page 242 Note 14 Loans Page 238 Note 13 Page 262 The following table identifies JPMorgan Chase's other significant accounting policies and the Note and page where a detailed description of each policy can be found. Fair value measurement Fair value option Significant accounting policies For JPMorgan Chase's Consolidated statements of cash flows, cash is defined as those amounts included in cash and due from banks. The primary beneficiary of a VIE (i.e., the party that has a controlling financial interest) is required to consolidate the assets and liabilities of the VIE. The primary beneficiary is the party that has both (1) the power to direct the activities of the VIE that most significantly impact the VIE's economic performance; and (2) through its interests in the VIE, the obligation to absorb losses or the right to receive benefits from the VIE that could potentially be significant to the VIE. To assess whether the Firm has the power to direct the activities of a VIE that most significantly impact the VIE's economic performance, the Firm considers all the facts and circumstances, including its role in establishing the VIE and its ongoing rights and responsibilities. This assessment includes, first, identifying the activities that most significantly impact the VIE's economic performance; and second, identifying which party, if any, has power over those The most common type of VIE is a special purpose entity ("SPE"). SPES are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. The basic SPE structure involves a company selling assets to the SPE; the SPE funds the purchase of those assets by issuing securities to investors. The legal documents that govern the transaction specify how the cash earned on the assets must be allocated to the SPE's investors and other parties that have rights to those cash flows. SPEs are generally structured to insulate investors from claims on the SPE's assets by creditors of other entities, including the creditors of the seller of the assets. VIES are entities that, by design, either (1) lack sufficient equity to permit the entity to finance its activities without additional subordinated financial support from other parties, or (2) have equity investors that do not have the ability to make significant decisions relating to the entity's operations through voting rights, or do not have the obligation to absorb the expected losses, or do not have the right to receive the residual returns of the entity. Variable Interest Entities The Firm's investment companies have investments in both publicly-held and privately-held entities, including investments in buyouts, growth equity and venture opportunities. These investments are accounted for under investment company guidelines and accordingly, irrespective of the percentage of equity ownership interests held, are carried on the Consolidated balance sheets at fair value, and are recorded in other assets. partners or members have the ability to remove the Firm as the general partner or managing member without cause (i.e., kick-out rights), based on a simple majority vote, or the non-affiliated partners or members have rights to participate in important decisions. Accordingly, the Firm does not consolidate these funds. In the limited cases where the nonaffiliated partners or members do not have substantive kick-out or participating rights, the Firm consolidates the funds. JPMorgan Chase & Co./2015 Annual Report 181 Certain Firm-sponsored asset management funds are structured as limited partnerships or limited liability companies. For many of these entities, the Firm is the general partner or managing member, but the non-affiliated The Firm determines whether it has a controlling financial interest in an entity by first evaluating whether the entity is a voting interest entity or a variable interest entity ("VIE"). Voting Interest Entities Assets held for clients in an agency or fiduciary capacity by the Firm are not assets of JPMorgan Chase and are not included on the Consolidated balance sheets. Certain amounts reported in prior periods have been reclassified to conform with the current presentation. Consolidation JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm"), a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the United States of America ("U.S."), with operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. For a discussion of the Firm's business segments, see Note 33. The accounting and financial reporting policies of JPMorgan Chase and its subsidiaries conform to accounting principles generally accepted in the U.S. ("U.S. GAAP"). Additionally, where applicable, the policies conform to the accounting and reporting guidelines prescribed by regulatory authorities. Note 1 - Basis of presentation Notes to consolidated financial statements Non-U.S. government debt securities Voting interest entities are entities that have sufficient equity and provide the equity investors voting rights that enable them to make significant decisions relating to the entity's operations. For these types of entities, the Firm's determination of whether it has a controlling interest is primarily based on the amount of voting equity interests held. Entities in which the Firm has a controlling financial interest, through ownership of the majority of the entities' voting equity interests, or through other contractual rights that give the Firm control, are consolidated by the Firm. Investments in companies in which the Firm has significant influence over operating and financing decisions (but does not own a majority of the voting equity interests) are accounted for (i) in accordance with the equity method of accounting (which requires the Firm to recognize its proportionate share of the entity's net earnings), or (ii) at fair value if the fair value option was elected. These investments are generally included in other assets, with income or loss included in other income. Page 278 Notes to consolidated financial statements The Firm performs on-going reassessments of: (1) whether entities previously evaluated under the majority voting- interest framework have become VIES, based on certain events, and therefore subject to the VIE consolidation framework; and (2) whether changes in the facts and circumstances regarding the Firm's involvement with a VIE cause the Firm's consolidation conclusion to change. In February 2010, the Financial Accounting Standards Board ("FASB") issued an amendment which deferred the requirements of the accounting guidance for VIES for certain investment funds, including mutual funds, private equity funds and hedge funds. For the funds to which the deferral applies, the Firm continues to apply other existing authoritative accounting guidance to determine whether such funds should be consolidated. Statements of cash flows share in the periods affected was not material. For further information, see Note 26. JPMorgan Chase & Co./2015 Annual Report Investments in qualified affordable housing projects Effective January 1, 2015, the Firm adopted new accounting guidance for investments in affordable housing projects that qualify for the low-income housing tax credit, which impacted the Corporate & Investment Bank ("CIB"). As a result of the adoption of this new guidance, the Firm made an accounting policy election to amortize the initial cost of its qualifying investments in proportion to the tax credits and other benefits received, and to present the amortization as a component of income tax expense; previously such amounts were predominantly presented in other income. The guidance was required to be applied retrospectively, and accordingly, certain prior period amounts have been revised to conform with the current period presentation. The cumulative effect on retained earnings was a reduction of $284 million as of January 1, 2013. The adoption of this accounting guidance resulted in an increase of $907 million and $924 million in other income and income tax expense, respectively, for the year ended December 31, 2014 and $761 million and $798 million, respectively, for the year ended December 2013, which led to an increase of approximately 2% in the effective tax rate for the year ended December 31, 2014 and 2013. The impact on net income and earnings per For further discussion of the Firm's derivative instruments, see Note 6. For further discussion of the Firm's repurchase and reverse repurchase agreements, and securities borrowing and lending agreements, see Note 13. Simplifying the presentation of debt issuance costs Effective October 1, 2015, the Firm early adopted new accounting guidance that simplifies the presentation of debt issuance costs, by requiring that unamortized debt issuance costs be presented as a reduction of the applicable liability rather than as an asset. The adoption of this guidance had no material impact on the Firm's Consolidated balance sheets, and no impact on the Firm's consolidated results of operations. The guidance was required to be applied retrospectively, and accordingly, certain prior period amounts have been revised to conform with the current period presentation. Typical master netting agreements for these types of transactions also often contain a collateral/margin agreement that provides for a security interest in, or title transfer of, securities or cash collateral/margin to the party that has the right to demand margin (the “demanding party"). The collateral/margin agreement typically requires a party to transfer collateral/margin to the demanding party with a value equal to the amount of the margin deficit on a net basis across all transactions governed by the master netting agreement, less any threshold. The collateral/margin agreement grants to the demanding party, upon default by the counterparty, the right to set-off any amounts payable by the counterparty against any posted collateral or the cash equivalent of any posted collateral/margin. It also grants to the demanding party the right to liquidate collateral/margin and to apply the proceeds to an amount payable by the counterparty. JPMorgan Chase & Co./2015 Annual Report activities. In general, the parties that make the most significant decisions affecting the VIE (such as asset managers, collateral managers, servicers, or owners of call options or liquidation rights over the VIE's assets) or have the right to unilaterally remove those decision-makers are deemed to have the power to direct the activities of a VIE. To assess whether the Firm has the obligation to absorb losses of the VIE or the right to receive benefits from the VIE that could potentially be significant to the VIE, the Firm considers all of its economic interests, including debt and equity investments, servicing fees, and derivatives or other arrangements deemed to be variable interests in the VIE. This assessment requires that the Firm apply judgment in determining whether these interests, in the aggregate, are considered potentially significant to the VIE. Factors considered in assessing significance include: the design of the VIE, including its capitalization structure; subordination of interests; payment priority; relative share of interests held across various classes within the VIE's capital structure; and the reasons why the interests are held by the Firm. 182 U.S. GAAP permits entities to present derivative receivables and derivative payables with the same counterparty and the related cash collateral receivables and payables on a net basis on the Consolidated balance sheets when a legally enforceable master netting agreement exists. U.S. GAAP also permits securities sold and purchased under repurchase agreements to be presented net when specified conditions are met, including the existence of a legally enforceable master netting agreement. The Firm has elected to net such balances when the specified conditions are met. Offsetting assets and liabilities Gains and losses relating to translating functional currency financial statements for U.S. reporting are included in other comprehensive income/(loss) ("OCI") within stockholders' equity. Gains and losses relating to nonfunctional currency transactions, including non-U.S. operations where the functional currency is the U.S. dollar, are reported in the Consolidated statements of income. JPMorgan Chase revalues assets, liabilities, revenue and expense denominated in non-U.S. currencies into U.S. dollars using applicable exchange rates. Foreign currency translation The preparation of the Consolidated Financial Statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenue and expense, and disclosures of contingent assets and liabilities. Actual results could be different from these estimates. Use of estimates in the preparation of consolidated financial statements The Firm uses master netting agreements to mitigate counterparty credit risk in certain transactions, including derivatives transactions, repurchase and reverse repurchase agreements, and securities borrowed and loaned agreements. A master netting agreement is a single contract with a counterparty that permits multiple transactions governed by that contract to be terminated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due after expiration of any grace period). Upon the exercise of termination rights by the non- defaulting party (i) all transactions are terminated, (ii) all transactions are valued and the positive value or "in the money" transactions are netted against the negative value or "out of the money" transactions and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. Upon exercise of repurchase agreement and securities loan default rights in general (i) all transactions are terminated and accelerated, (ii) all values of securities or cash held or to be delivered are calculated, and all such sums are netted against each other and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. Derivative netting adjustments Note 21 Income taxes Loans held for investment and associated lending-related commitments Loans and lending-related commitments - wholesale Trading portfolio Collateral • • Market rates for the respective maturity Derivative features: for further information refer to the discussion of derivatives below. Level 2 Classifications in the valuation hierarchy Valuations are based on discounted cash flows, which consider: Valuation methodology Securities financing agreements Product/instrument The following table describes the valuation methodologies generally used by the Firm to measure its significant products/ instruments at fair value, including the general classification of such instruments pursuant to the valuation hierarchy. Notes to consolidated financial statements 185 Loans consumer Held for investment consumer loans, excluding credit card Where observable market data is available, valuations are based on: Valuations are based on discounted cash flows, which consider: For information regarding the valuation of loans measured at collateral value, see Note 14. Lending-related commitments are valued similar to loans and reflect the portion of an unused commitment expected, based on the Firm's average portfolio historical experience, to become funded prior to an obligor default Prepayment speed • • Credit spreads, derived from the cost of CDS; or benchmark credit curves developed by the Firm, by industry and credit rating Valuations are based on discounted cash flows, which consider: JPMorgan Chase & Co./2015 Annual Report Prepayment speed • Where observable market data is unavailable or limited, valuations are based on discounted cash flows, which consider the following: • Observed market prices for similar instruments Relevant broker quotes • • Observed market prices (circumstances are infrequent) Level 2 or 3 Credit spreads derived from the cost of credit default swaps ("CDS"); or benchmark credit curves developed by the Firm, by industry and credit rating A financial instrument's categorization within the valuation hierarchy is based on the lowest level of input that is significant to the fair value measurement. Level 3 - one or more inputs to the valuation methodology are unobservable and significant to the fair value measurement. Level 2 - inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument. Valuation process The Firm uses various methodologies and assumptions in the determination of fair value. The use of different methodologies or assumptions by other market participants compared with those used by the Firm could result in a different estimate of fair value at the reporting date. The level of precision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is based on quoted market prices, where available. If listed prices or quotes are not available, fair value is based on models that consider relevant transaction characteristics (such as maturity) and use as inputs observable or unobservable market parameters, including but not limited to yield curves, interest rates, volatilities, equity or debt prices, foreign exchange rates and credit curves. Valuation adjustments may be made to ensure that financial instruments are recorded at fair value, as described below. JPMorgan Chase carries a portion of its assets and liabilities at fair value. These assets and liabilities are predominantly carried at fair value on a recurring basis (i.e., assets and liabilities that are measured and reported at fair value on the Firm's Consolidated balance sheets). Certain assets (e.g., certain mortgage, home equity and other loans where the carrying value is based on the fair value of the underlying collateral), liabilities and unfunded lending- related commitments are measured at fair value on a nonrecurring basis; that is, they are not measured at fair value on an ongoing basis but are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). Note 3 - Fair value measurement Notes to consolidated financial statements Risk-taking functions are responsible for providing fair value estimates for assets and liabilities carried on the Consolidated balance sheets at fair value. The Firm's valuation control function, which is part of the Firm's Finance function and independent of the risk-taking functions, is responsible for verifying these estimates and determining any fair value adjustments that may be required to ensure that the Firm's positions are recorded at fair value. In addition, the firmwide Valuation Governance Forum ("VGF") is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The VGF is chaired by the Firmwide head of the valuation control function (under the direction of the Firm's Chief Financial Officer ("CFO")), and 183 Note 2 - Business changes and developments Private Equity sale Long-term debt Page 290 Page 297 Note 29 Note 31 Off-balance sheet lending-related financial instruments, guarantees and other commitments Litigation Page 285 Note 26 As part of the Firm's business simplification agenda, the sale of a portion of the Private Equity Business ("Private Equity sale") was completed on January 9, 2015. Concurrent with the sale, a new independent management company was formed by the former One Equity Partners investment professionals. The new management company provides investment management services to the acquirer of the investments sold in the Private Equity sale and to the Firm for the portion of the private equity investments that were retained by the Firm. The sale of the investments did not have a material impact on the Firm's Consolidated balance sheets or its results of operations. Page 279 184 The valuation control function verifies fair value estimates provided by the risk-taking functions by leveraging independently derived prices, valuation inputs and other market data, where available. Where independent prices or inputs are not available, additional review is performed by the valuation control function to ensure the reasonableness of the estimates. The review may include evaluating the limited market activity including client unwinds, benchmarking of valuation inputs to those for similar instruments, decomposing the valuation of structured instruments into individual components, comparing expected to actual cash flows, reviewing profit and loss trends, and reviewing trends in collateral valuation. There are also additional levels of management review for more significant or complex positions. Level 1 - inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active markets. • • A three-level valuation hierarchy has been established under U.S. GAAP for disclosure of fair value measurements. The valuation hierarchy is based on the transparency of inputs to the valuation of an asset or liability as of the measurement date. The three levels are defined as follows. Valuation hierarchy New valuation models, as well as material changes to existing valuation models, are reviewed and approved prior to implementation except where specified conditions are met, including the approval of an exception granted by the head of the Model Risk function. The Model Risk function performs an annual status assessment that considers developments in the product or market to determine whether valuation models which have already been reviewed need to be, on a full or partial basis, reviewed and approved again. The Model Risk function is independent of the model owners. It reviews and approves a wide range of models, including risk management, valuation and regulatory capital models used by the Firm. The Model Risk review and governance functions are part of the Firm's Model Risk unit, and the Firmwide Model Risk Executive reports to the Firm's Chief Risk Officer ("CRO"). When reviewing a model, the Model Risk function analyzes and challenges the model methodology, and the reasonableness of model assumptions and may perform or require additional testing, including back-testing of model outcomes. includes sub-forums covering the Corporate & Investment Bank, Consumer & Community Banking ("CCB"), Commercial Banking, Asset Management and certain corporate functions including Treasury and Chief Investment Office ("CIO"). If prices or quotes are not available for an instrument or a similar instrument, fair value is generally determined using valuation models that consider relevant transaction data such as maturity and use as inputs market-based or independently sourced parameters. Where this is the case the price verification process described above is applied to the inputs to those models. Where appropriate, the Firm also applies adjustments to its estimates of fair value in order to appropriately reflect counterparty credit quality, the Firm's own creditworthiness and the impact of funding, utilizing a consistent framework across the Firm. For more information on such adjustments see Credit and funding adjustments on page 200 of this Note. Unobservable parameter valuation adjustments may be made when positions are valued using prices or input parameters to valuation models that are unobservable due to a lack of market activity or because they cannot be implied from observable market data. Such prices or parameters must be estimated and are, therefore, subject to management judgment. Unobservable parameter valuation adjustments are applied to reflect the uncertainty inherent in the resulting valuation estimate. JPMorgan Chase & Co./2015 Annual Report The Firm manages certain portfolios of financial instruments on the basis of net open risk exposure and, as permitted by U.S. GAAP, has elected to estimate the fair value of such portfolios on the basis of a transfer of the entire net open risk position in an orderly transaction. Where this is the case, valuation adjustments may be necessary to reflect the cost of exiting a larger-than-normal market-size net open risk position. Where applied, such adjustments are based on factors that a relevant market participant would consider in the transfer of the net open risk position, including the size of the adverse market move that is likely to occur during the period required to reduce the net open risk position to a normal market-size. Liquidity valuation adjustments are considered where an observable external price or valuation parameter exists but is of lower reliability, potentially due to lower market activity. Liquidity valuation adjustments are applied and determined based on current market conditions. Factors that may be considered in determining the liquidity adjustment include analysis of: (1) the estimated bid- offer spread for the instrument being traded; (2) alternative pricing points for similar instruments in active markets; and (3) the range of reasonable values that the price or parameter could take. • The valuation control function determines any valuation adjustments that may be required to the estimates provided by the risk-taking functions. No adjustments are applied to the quoted market price for instruments classified within level 1 of the fair value hierarchy (see below for further information on the fair value hierarchy). For other positions, judgment is required to assess the need for valuation adjustments to appropriately reflect liquidity considerations, unobservable parameters, and, for certain portfolios that meet specified criteria, the size of the net open risk position. The determination of such adjustments follows a consistent framework across the Firm: Valuation model review and approval $ The Consolidated Financial Statements include the accounts of JPMorgan Chase and other entities in which the Firm has a controlling financial interest. All material intercompany balances and transactions have been eliminated. 395 Credit 10,221 (624,945) 1,890 633,060 216 Interest rate 74,107 63 20,199 53,845 9,911 639 9,272 3,526 Foreign exchange Equity Commodity Total derivative payables(e) 9,183 (29,480) 2,223 36,440 19,769 (171,131) 2,341 3,526 187,890 1,541 (48,988) 2,069 48,460 ' Accounts payable and other liabilities Total trading liabilities 669 52 624,984 12,516 $ $ Derivative payables: Debt and equity instruments(d) Trading liabilities: Federal funds purchased and securities loaned or sold under repurchase agreements Other borrowed funds Deposits Total assets measured at fair value on a recurring basis Total other assets All other Private equity investments() 2,861 6,608 2,087 241,754 9,097 31,007 12,436 36,676 102 101 1,657 1,860 31,227 2,950 $ 9,566 $ 1,316,893 (g) 6,447 (902,201) $ $ 2,401 3,917 179,065 $ $ $ $ 4,587 744 28 3,815 129 26,430 1,172 (15,578) 32,840 922 31,904 14 992 28,585 Total fair value $ $ $ 28,585 992 $ $ netting adjustments Level 3 1,381 663 2,044 927 1,429 Total fair value 23,141 Certificates of deposit, bankers' acceptances and commercial paper 1,273 9,298 Obligations of U.S. states and municipalities 26,276 Level 2 8,460 U.S. Treasury and government agencies(a) 36,117 1,891 34,212 14 1,233 306 17,816 Level 1 Derivative Total mortgage-backed securities 59,164 $ $ Total liabilities measured at fair value on a recurring basis Long-term debt Beneficial interests issued by consolidated VIES 126,897 (890,122) 238 21,452 996,533 9,758 54,782 4,382 52,790 (890,122) 9,695 932,280 937 12,076 952,479 | | | $ 4,401 787 Commercial - nonagency Residential nonagency U.S. government agencies (a) Mortgage-backed securities: Debt instruments: Trading assets: Securities borrowed 19 549 11,613 25,528 Federal funds sold and securities purchased under resale agreements Fair value hierarchy Notes to consolidated financial statements 189 JPMorgan Chase & Co./2015 Annual Report 33,065 191,103 (890,122) $ $ December 31, 2014 (in millions) 6,608 10,571 824 Derivative receivables: Total debt and equity instruments(d) Other Physical commodities (c) Equity securities Total debt instruments 4,224 1,832 2,392 Asset-backed securities 28,815 6,604 22,211 Loans(b) 23,543 Interest rate Credit Foreign exchange Equity 4,657 1,064 94,930 265 606 172,618 10,921 736 121,681 Residential nonagency Commercial - nonagency U.S. government agencies (a) Mortgage-backed securities: Available-for-sale securities: Total trading assets Total derivative receivables(e) Commodity 40,016 94,059 3,593 22,807 Corporate debt securities 53,112 1,493 194 1,299 32,536 715 31,815 6 1,080 U.S. Treasury and government agencies(a) Commercial-nonagency nonagency Trading assets: Residential U.S. government agencies (a) Mortgage-backed securities: 1,518 Total mortgage-backed securities 137,668 115 6 74 25,064 Non-U.S. government debt securities 1,042 1,042 Certificates of deposit, bankers' acceptances and commercial paper 7,637 1,195 651 Obligations of U.S. states and municipalities 19,021 6,985 12,036 35,224 1,024 34,194 6,986 11,152 134,503 Debt instruments: 11,896 Certificates of deposit 33,550 Obligations of U.S. states and municipalities 38 10,998 U.S. Treasury and government agencies(a) 1 105,581 Total mortgage-backed securities 22,897 1 27,618 55,066 Other assets: Mortgage servicing rights 283 Non-U.S. government debt securities 23,199 13,477 744 283 33,550 11,036 105,582 22,897 27,619 Loans 55,066 9,033 759 30,248 Collateralized loan obligations Asset-backed securities: 12,436 Corporate debt securities 64 Total available-for-sale securities 2,087 36,284 Other (162,698) 1,616 177,525 734 1,423 (50,045) 2,618 17,177 48,850 (643,248) 2,766 666,491 354 284,101 Equity securities 11,930 26,363 35,150 204,646 1,343 (30,330) 343,778 709 (902,201) 19,876 1,087,239 138,864 (902,201) 7,946 59,677 1,196 9,185 (15,880) 237 24,720 108 5,529 952,736 5 (1,262) (158) 70 (1,514) (565) (856) (2,061) (24) 512 (3) (935) (41) 1,612 (c) 1 890 657 49 876 263 189 118 129 (136) 165 (1,785) 731 84 260 (526) 19 (149) (296) (430) (725) 549 1,552 (32) (509) (43) (90) (99) 824 (28) (d) Loans 2,541 (133) (c) 1,290 JPMorgan Chase & Co./2015 Annual Report (a) Included derivatives DVA of $(6) million, $(1) million and $(115) million for the years ended December 31, 2015, 2014 and 2013, respectively. (b) Included structured notes DVA of $171 million, $20 million and $(337) million for the years ended December 31, 2015, 2014 and 2013, respectively. (760) 200 (320) 754 51 (32) (d) 1,037 Total available-for-sale securities (599) (1,749) 536 (c) Available-for-sale securities: Asset-backed securities 908 51 (1,744) (43) 823 (28) Other 129 - (29) 1 (61) (99) (26) (173) (1,229) (35) (47) 1,832 (32) Total debt instruments 21,006 (181) 8,006 (8,360) (3,540) (6,010) 10,921 (256) Equity securities 1,920 (41) 1,264 Asset-backed securities Structured notes DVA and FVA(b) 1,171 (1,038) (125) (2,184) 736 2 431 Loans (174) 3,532 (4,661) (3,112) (2,268) 6,604 (181) 13,287 (732) 96 (193) (3,374) (7,027) 11,930 སྐྱ | g| ཆེ 85 (89) (c) Net derivative receivables: (a) Interest rate Credit Foreign exchange Equity Commodity Total net derivative receivables 626 962 513 (9,866) 9,676 32 (c) 22,489 (132) 265 Physical commodities 2 (2) - Other 89 1,050 1,581 (1,313) 192 (885) 744 Total trading assets - debt and equity instruments 119 (77) consolidated VIES 73 at Dec. 31, 2013 Change in unrealized (gains)/losses related to financial instruments held Fair value at Dec. 31, 2013 Transfers into and/or out of level 3 (i) Issuances Settlements(h) Sales losses Purchases(g) 1, 2013 Fair value unrealized (gains)/ at January December 31, 2013 (in millions) Liabilities:(b) Year ended Total realized/ Fair value measurements using significant unobservable inputs (64) (f) Deposits Other borrowed funds $ 1,983 $ (82) (c) 1,619 $ (131) (54) 2,594 (2,418) 291 (c) (88) (c) $ 1,382 2,255 2,074 (222) $ (6,845) 1,248 $ 7,108 (177) (c) (83) (c) 205 Trading liabilities - debt and equity instruments $ $ (672) $ 369 113 42 (c) (195) 1,931 (1,306) (191) 1,065 (c) 81 2,282 Loans (d) 29 2,322 (27,375) (63) 2,989 (273) (21) (c) Mortgage servicing rights 7,614 1,612 (e) 140 (345) (1,080) (427) 49 (17) (f) 2,122 All other 537 5,816 824 (c) Private equity investments Other assets: 1,612 (e) 9,614 (1,102) (725) 2,215 5,590 (58) (1,152) (100) (c) Beneficial interests issued by Credit and funding adjustments Notes to consolidated financial statements 199 JPMorgan Chase & Co./2015 Annual Report $1.6 billion of net gains on MSRs. For further discussion of the change, refer to Note 17 • $2.2 billion of net gains on trading assets equity instruments, largely driven by market making and credit spread tightening nonagency mortgage-backed securities and trading loans, and the impact of market movements on client-driven financing transactions debt and - $2.9 billion of net gains on derivatives, largely driven by $2.5 billion of gains on equity derivatives, primarily related to client-driven market-making activity and a rise in equity markets; and $1.4 billion of gains, predominantly on interest rate lock and mortgage loan purchase commitments; partially offset by $1.7 billion of losses on credit derivatives from the impact of tightening reference entity credit spreads • • • 2013 $1.1 billion of net gains on trading assets debt and equity instruments, largely driven by market movements and client-driven financing transactions - When determining the fair value of an instrument, it may be necessary to record adjustments to the Firm's estimates of fair value in order to reflect counterparty credit quality, the Firm's own creditworthiness, and the impact of funding: CVA is taken to reflect the credit quality of a counterparty in the valuation of derivatives. Derivatives are generally valued using models that use as their basis observable market parameters. These market parameters may not consider counterparty non- performance risk. Therefore, an adjustment may be necessary to reflect the credit quality of each derivative counterparty to arrive at fair value. The Firm estimates derivatives CVA using a scenario analysis to estimate the expected credit exposure across all of the Firm's positions with each counterparty, and then estimates losses as a result of a counterparty credit event. The key inputs to this methodology are (i) the expected positive exposure to each counterparty based on a simulation that assumes the current population of existing derivatives with each counterparty remains unchanged and considers contractual factors designed to mitigate the Firm's credit exposure, such as collateral and legal rights of offset; (ii) the probability of a default event occurring for each counterparty, as derived from observed or estimated CDS spreads; and (iii) estimated recovery rates implied by CDS, adjusted to consider the differences in recovery rates as a derivative creditor relative to those reflected in CDS spreads, which generally reflect senior unsecured creditor risk. As such, the Firm estimates derivatives CVA relative to the relevant benchmark interest rate. DVA is taken to reflect the credit quality of the Firm in the valuation of liabilities measured at fair value. The DVA calculation methodology is generally consistent with the CVA methodology described above and incorporates JPMorgan Chase's credit spreads as observed through the CDS market to estimate the probability of default and loss given default as a result of a systemic event affecting the Firm. Structured notes DVA is estimated using the current fair value of the structured note as the exposure amount, and is otherwise consistent with the derivative DVA methodology. Derivatives DVA and FVA (a) (322) $ 1,886 $ $ 620 Derivatives CVA 2013 2014 $1.8 billion of losses on MSRs. For further discussion of the change, refer to Note 17 2015 Year ended December 31, (in millions) The following table provides the impact of credit and funding adjustments on principal transactions revenue in the respective periods, excluding the effect of any associated hedging activities. The DVA and FVA reported below include the impact of the Firm's own credit quality on the inception value of liabilities as well as the impact of changes in the Firm's own credit quality over time. Upon the implementation of the FVA framework in 2013, the Firm recorded a one-time $1.5 billion loss in principal transactions revenue that was recorded in the CIB. While the FVA framework applies to both assets and liabilities, the loss on implementation largely related to uncollateralized derivative receivables given that the impact of the Firm's own credit risk, which is a significant component of funding costs, was already incorporated in the valuation of liabilities through the application of DVA. participant with a similar credit standing as the Firm. valuation estimates. The Firm's FVA framework leverages its existing CVA and DVA calculation methodologies, and considers the fact that the Firm's own credit risk is a significant component of funding costs. The key inputs to FVA are: (i) the expected funding requirements arising from the Firm's positions with each counterparty and collateral arrangements; (ii) for assets, the estimated market funding cost in the principal market; and (iii) for liabilities, the hypothetical market funding cost for a transfer to a market FVA is taken to incorporate the impact of funding in the Firm's valuation estimates where there is evidence that a market participant in the principal market would incorporate it in a transfer of the instrument. For collateralized derivatives, the fair value is estimated by discounting expected future cash flows at the relevant overnight indexed swap ("OIS") rate given the underlying collateral agreement with the counterparty. For uncollateralized (including partially collateralized) over-the-counter ("OTC") derivatives and structured notes, effective in 2013, the Firm implemented a FVA framework to incorporate the impact of funding into its 200 Credit adjustments: Accounts payable and other liabilities 2014 2015 (a) All level 3 derivatives are presented on a net basis, irrespective of underlying counterparty. JPMorgan Chase & Co./2015 Annual Report 198 Note: Effective April 1, 2015, the Firm adopted new accounting guidance for certain investments where the Firm measures fair value using the net asset value per share (or its equivalent) as a practical expedient and excluded such investments from the fair value hierarchy. The guidance was required to be applied retrospectively, and accordingly, prior period amounts have been revised to conform with the current period presentation. For further information, see page 190. (85) (c) 167 (c) 1,240 10,008 (501) (4,362) 6,830 (212) 353 174 (c) (435) (c) 925 8,476 Long-term debt (b) Level 3 liabilities as a percentage of total Firm liabilities accounted for at fair value (including liabilities measured at fair value on a nonrecurring basis) were 13%, 15% and 18% at December 31, 2015, 2014 and 2013, respectively. (c) Predominantly reported in principal transactions revenue, except for changes in fair value for CCB mortgage loans, lending-related commitments originated with the intent to sell, and mortgage loan purchase commitments, which are reported in mortgage fees and related income. (d) Realized gains/(losses) on AFS securities, as well as other-than-temporary impairment losses that are recorded in earnings, are reported in securities gains. Unrealized gains/ (losses) are reported in OCI. Realized gains/(losses) and foreign exchange remeasurement adjustments recorded in income on AFS securities were $(7) million, $(43) million, and $17 million for the years ended December 31, 2015, 2014 and 2013, respectively. Unrealized gains/(losses) recorded on AFS securities in OCI were $(25) million, $(16) million and $13 million for the years ended December 31, 2015, 2014 and 2013, respectively. (e) Changes in fair value for CCB MSRS are reported in mortgage fees and related income. The following describes significant components of total realized/unrealized gains/(losses) for instruments measured at fair value on a recurring basis for the years ended December 31, 2015, 2014 and 2013. For further information on these instruments, see Changes in level 3 recurring fair value measurements rollforward tables on pages 195-199. Gains and losses • $4.6 billion decrease in gross derivative receivables was driven by a $3.9 billion decrease in equity, interest rate and foreign exchange derivative receivables due to market movements and transfers from level 3 to level 2 as a result of an increase in observability of certain valuation inputs to transfers from level 3 to level 2 as a result of an increase in observability of certain valuation inputs $10.6 billion decrease in trading assets - debt and equity instruments was driven by a decrease of $6.7 billion in trading loans due to sales, maturities and transfers from level 3 to level 2 as a result of an increase in observability of certain valuation inputs and a $2.3 billion decrease in corporate debt securities due • $1.6 billion of net gains in interest rate, foreign exchange and equity derivative receivables largely due to market movements; partially offset by loss in commodity derivatives due to market movements $1.3 billion of net gains in liabilities due to market movements Level 3 assets were $31.2 billion at December 31, 2015, reflecting a decrease of $18.0 billion from December 31, 2014. This decrease was driven by settlements (including repayments and restructurings) and transfers to Level 2 due to an increase in observability and a decrease in the significance of unobservable inputs. In particular: Level 3 assets (including assets measured at fair value on a nonrecurring basis) were 1.4% of total Firm assets at December 31, 2015. The following describes significant changes to level 3 assets since December 31, 2014, for those items measured at fair value on a recurring basis. For further information on changes impacting items measured at fair value on a nonrecurring basis, see Assets and liabilities measured at fair value on a nonrecurring basis on pages 200-201. Consolidated balance sheets changes Level 3 analysis (i) All transfers into and/or out of level 3 are assumed to occur at the beginning of the quarterly reporting period in which they occur. (h) Includes financial assets and liabilities that have matured, been partially or fully repaid, impacts of modifications, and deconsolidations associated with beneficial interests in VIES. (g) Loan originations are included in purchases. (f) Predominantly reported in other income. For the year ended December 31, 2015 Corporate debt securities EBITDA multiple 74 Market comparables Option pricing Price $ $168 $89 Interest rate correlation (52)% 99% Interest rate spread volatility 3% 38% Net equity derivatives Collateralized loan obligations 759 Net credit derivatives (b)(c) 876 Net foreign exchange derivatives Net interest rate derivatives 5% Loss severity 40% 40% Corporate debt securities, obligations 3,277 Discounted cash flows Credit spread 60 bps 225 bps 146 bps of U.S. states and municipalities, and other(c) Yield 1% - 20% 2,740 Net commodity derivatives (725) Option pricing (1,514) Option pricing (935) Discounted cash flows Discounted cash flows 20% 20% Conditional default rate 2% 2% 180 Loss severity Price 40% 40% $ $99 $69 Mortgage servicing rights 6,608 Private equity investments Prepayment speed 396 bps 550 bps 354 bps 549 Discounted cash flows Credit correlation 35% 90% Foreign exchange correlation 0% 29% 60% 20% 65% Forward commodity price $ 22 $46 per barrel Credit spread Equity volatility 91% - 0% All transfers are assumed to occur at the beginning of the quarterly reporting period in which they occur. Level 3 valuations The Firm has established well-documented processes for determining fair value, including for instruments where fair value is estimated using significant unobservable inputs (level 3). For further information on the Firm's valuation process and a detailed discussion of the determination of fair value for individual financial instruments, see pages 185-188 of this Note. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed models that use significant unobservable inputs and are therefore classified within level 3 of the fair value hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate model to use. Second, due to the lack of observability of significant inputs, management must assess all relevant empirical data in deriving valuation inputs including, but not limited to, transaction details, yield 191 Notes to consolidated financial statements curves, interest rates, prepayment speed, default rates, volatilities, correlations, equity or debt prices, valuations of comparable instruments, foreign exchange rates and credit curves. The following table presents the Firm's primary level 3 financial instruments, the valuation techniques used to measure the fair value of those financial instruments, the significant unobservable inputs, the range of values for those inputs and, for certain instruments, the weighted averages of such inputs. While the determination to classify an instrument within level 3 is based on the significance of the unobservable inputs to the overall fair value measurement, level 3 financial instruments typically include observable components (that is, components that are actively quoted and can be validated to external sources) addition to the unobservable components. The level 1 and/ or level 2 inputs are not included in the table. In addition, the Firm manages the risk of the observable components of level 3 financial instruments using securities and derivative positions that are classified within levels 1 or 2 of the fair value hierarchy. The range of values presented in the table is representative of the highest and lowest level input used to value the significant groups of instruments within a product/ instrument classification. Where provided, the weighted averages of the input values presented in the table are calculated based on the fair value of the instruments that the input is being used to value. In the Firm's view, the input range and the weighted average value do not reflect the degree of input uncertainty or an assessment of the reasonableness of the Firm's estimates and assumptions. Rather, they reflect the characteristics of the various instruments held by the Firm and the relative distribution of instruments within the range of characteristics. For example, two option contracts may have similar levels of market risk exposure and valuation uncertainty, but may have significantly different implied volatility levels because the option contracts have different underlyings, tenors, or strike prices. The input range and weighted average values will therefore vary from period-to- period and parameter-to-parameter based on the characteristics of the instruments held by the Firm at each balance sheet date. For the Firm's derivatives and structured notes positions classified within level 3 at December 31, 2015, interest rate correlation inputs used in estimating fair value were concentrated towards the upper end of the range presented; equities correlation inputs were concentrated at the lower end of the range; the credit correlation inputs were distributed across the range presented; and the foreign exchange correlation inputs were concentrated at the top end of the range presented. In addition, the interest rate volatility inputs and the foreign exchange correlation inputs used in estimating fair value were each concentrated at the upper end of the range presented. The equity volatilities are concentrated in the lower half end of the range. The forward commodity prices used in estimating the fair value of commodity derivatives were concentrated within the lower end of the range presented. 192 JPMorgan Chase & Co./2015 Annual Report Transfers from level 2 to level 3 included $1.4 billion of corporate debt securities in the trading portfolio largely driven by a decrease in observability for certain credit instruments. $1.3 billion of long-term debt, largely driven by an increase in observability of certain equity structured notes. Certain highly rated CLOS, including $27.4 billion held in the Firm's available-for-sale ("AFS") securities portfolio and $1.4 billion held in the trading portfolio, based on increased liquidity and price transparency; During the year ended December 31, 2013, transfers from level 3 to level 2 included the following: 1,087 (a) At December 31, 2015 and 2014, included total U.S. government-sponsored enterprise obligations of $67.0 billion and $84.1 billion, respectively, which were predominantly mortgage-related. (b) At December 31, 2015 and 2014, included within trading loans were $11.8 billion and $17.0 billion, respectively, of residential first-lien mortgages, and $4.3 billion and $5.8 billion, respectively, of commercial first-lien mortgages. Residential mortgage loans include conforming mortgage loans originated with the intent to sell to U.S. government agencies of $5.3 billion and $7.7 billion, respectively, and reverse mortgages of $2.5 billion and $3.4 billion, respectively. (c) Physical commodities inventories are generally accounted for at the lower of cost or market. "Market" is a term defined in U.S. GAAP as not exceeding fair value less costs to sell ("transaction costs"). Transaction costs for the Firm's physical commodities inventories are either not applicable or immaterial to the value of the inventory. Therefore, market approximates fair value for the Firm's physical commodities inventories. When fair value hedging has been applied (or when market is below cost), the carrying value of physical commodities approximates fair value, because under fair value hedge accounting, the cost basis is adjusted for changes in fair value. For a further discussion of the Firm's hedge accounting relationships, see Note 6. To provide consistent fair value disclosure information, all physical commodities inventories have been included in each period presented. (d) Balances reflect the reduction of securities owned (long positions) by the amount of identical securities sold but not yet purchased (short positions). (e) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral received and paid when a legally enforceable master netting agreement exists. For purposes of the tables above, the Firm does not reduce derivative receivables and derivative payables balances for this netting adjustment, either within or across the levels of the fair value hierarchy, as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset or liability. However, if the Firm were to net such balances within level 3, the reduction in the level 3 derivative receivables and payables balances would be $546 million and $2.5 billion at December 31, 2015 and 2014, respectively; this is exclusive of the netting benefit associated with cash collateral, which would further reduce the level 3 balances. (f) Private equity instruments represent investments within the Corporate line of business. The cost basis of the private equity investment portfolio totaled $3.5 billion and $6.0 billion at December 31, 2015 and 2014, respectively. (g) Certain prior period amounts (including the corresponding fair value parenthetical disclosure for accounts payable and other liabilities on the Consolidated balance sheets) were revised to conform with the current period presentation. Product/Instrument Transfers between levels for instruments carried at fair value on a recurring basis During the year ended December 31, 2015, transfers from level 3 to level 2 and from level 2 to level 3 included the following: $3.1 billion of long-term debt and $1.0 billion of deposits driven by an increase in observability on certain structured notes with embedded interest rate and FX derivatives and a reduction of the significance in the unobservable inputs for certain structured notes with embedded equity derivatives $2.1 billion of gross equity derivatives for both receivables and payables as a result of an increase in observability and a decrease in the significance in unobservable inputs; partially offset by transfers into level 3 resulting in net transfers of approximately $1.2 billion for both receivables and payables $2.8 billion of trading loans driven by an increase in observability of certain collateralized financing transactions; and $2.4 billion of corporate debt driven by a decrease in the significance in the unobservable inputs and an increase in observability for certain structured products During the year ended December 31, 2014, transfers from level 3 to level 2 included the following: $4.3 billion and $4.4 billion of gross equity derivative receivables and payables, respectively, due to increased observability of certain equity option valuation inputs $2.7 billion of trading loans, $2.6 billion of margin loans, $2.3 billion of private equity investments, $2.0 billion of corporate debt, and $1.3 billion of long-term debt, based on increased liquidity and price transparency Transfers from level 2 into level 3 included $1.1 billion of other borrowed funds, $1.1 billion of trading loans and $1.0 billion of long-term debt, based on a decrease in observability of valuation inputs and price transparency. JPMorgan Chase & Co./2015 Annual Report For the years ended December 31, 2015 and 2014, there were no significant transfers between levels 1 and 2. 1,657 Level 3 inputs(a) Principal valuation technique - 33% 2% Commercial mortgage-backed 2,844 Discounted cash flows Loss severity Yield 0% 100% 28% 1% 25% 6% securities and loans (b) Conditional default rate 0% Conditional default rate 6% 20% Fair value Weighted Unobservable inputs Range of input values average Residential mortgage-backed $ 5,212 December 31, 2015 (in millions, except for ratios and basis points) Discounted cash flows 3% 26% 6% securities and loans Prepayment speed 0% - Yield (16) Discounted cash flows Market comparables 7.2x (28) $ 327 $ (303) $ (132) $ (71) $ 715 $ Residential nonagency 663 130 253 (611) (23) 922 $ (218) $ Mortgage-backed securities: December 31, 2015 at January (in millions) 1, 2015 realized/ unrealized gains/ (losses) Purchases(g) Sales Settlements(h) Transfers into and/or out of level 3(i) Fair value at Dec. 31, 2015 Change in unrealized gains/ (losses) related to financial instruments held at Dec. 31, 2015 Assets: Trading assets: Debt instruments: U.S. government agencies 194 Commercial nonagency 306 (27) (828) 651 སྐྱེ་ ཙེ (27) (28) (1) Non-U.S. government debt securities 302 9 205 (123) (64) (255) (133) 352 14 1,273 (14) 246 (262) (22) (139) 115 Total mortgage-backed securities Fair value 1,891 826 (1,176) (177) (428) 1,024 Obligations of U.S. states and municipalities 88 Year ended Total Fair value measurements using significant unobservable inputs Equity correlation (50)% 80% - 495 Beneficial interests issued by consolidated VIES(e) Discounted cash flows. Discounted cash flows Credit correlation Yield 35% 90% 549 Prepayment Speed Conditional default rate Loss severity 4% 28% 4% 1% 60% - 0% Foreign exchange correlation 10.4x 8.5x Liquidity adjustment 0% 13% 8% Long-term debt, other borrowed funds, and deposits(d) - 14,707 Interest rate correlation (52)% 99% Interest rate spread volatility 3% - 38% Option pricing Refer to Note 17 12% 2% Prepayment speed - The prepayment speed is a measure of the voluntary unscheduled principal repayments of a prepayable obligation in a collateralized pool. Prepayment speeds generally decline as borrower delinquencies rise. An increase in prepayment speeds, in isolation, would result in a decrease in a fair value measurement of assets valued at a premium to par and an increase in a fair value measurement of assets valued at a discount to par. Prepayment speeds may vary from collateral pool to collateral pool, and are driven by the type and location of the underlying borrower, the remaining tenor of the obligation as well as the level and type (e.g., fixed or floating) of interest rate being paid by the borrower. Typically collateral pools with higher borrower credit quality have a higher prepayment rate than those with lower borrower credit quality, all other factors being equal. Conditional default rate - The conditional default rate is a measure of the reduction in the outstanding collateral balance underlying a collateralized obligation as a result of defaults. While there is typically no direct relationship between conditional default rates and prepayment speeds, collateralized obligations for which the underlying collateral has high prepayment speeds will tend to have lower conditional default rates. An increase in conditional default rates would generally be accompanied by an increase in loss severity and an increase in credit spreads. An increase in the conditional default rate, in isolation, would result in a decrease in a fair value measurement. Conditional default rates reflect the quality of the collateral underlying a securitization and the structure of the securitization itself. Based on the types of securities owned in the Firm's market- making portfolios, conditional default rates are most typically at the lower end of the range presented. Loss severity - The loss severity (the inverse concept is the recovery rate) is the expected amount of future realized losses resulting from the ultimate liquidation of a particular loan, expressed as the net amount of loss relative to the outstanding loan balance. An increase in loss severity is generally accompanied by an increase in conditional default rates. An increase in the loss severity, in isolation, would result in a decrease in a fair value measurement. The loss severity applied in valuing a mortgage-backed security investment depends on factors relating to the underlying mortgages, including the loan-to-value ratio, the nature of the lender's lien on the property and other instrument-specific factors. 194 JPMorgan Chase & Co./2015 Annual Report Correlation - Correlation is a measure of the relationship between the movements of two variables (e.g., how the change in one variable influences the change in the other). Correlation is a pricing input for a derivative product where the payoff is driven by one or more underlying risks. Correlation inputs are related to the type of derivative (e.g., interest rate, credit, equity and foreign exchange) due to the nature of the underlying risks. When parameters are positively correlated, an increase in one parameter will result in an increase in the other parameter. When parameters are negatively correlated, an increase in one parameter will result in a decrease in the other parameter. An increase in correlation can result in an increase or a decrease in a fair value measurement. Given a short correlation position, an increase in correlation, in isolation, would generally result in a decrease in a fair value measurement. The range of correlation inputs between risks within the same asset class are generally narrower than those between underlying risks across asset classes. In addition, the ranges of credit correlation inputs tend to be narrower than those affecting other asset classes. The level of correlation used in the valuation of derivatives with multiple underlying risks depends on a number of factors including the nature of those risks. For example, the correlation between two credit risk exposures would be different than that between two interest rate risk exposures. Similarly, the tenor of the transaction may also impact the correlation input as the relationship between the underlying risks may be different over different time periods. Furthermore, correlation levels are very much dependent on market conditions and could have a relatively wide range of levels within or across asset classes over time, particularly in volatile market conditions. Volatility Volatility is a measure of the variability in possible returns for an instrument, parameter or market index given how much the particular instrument, parameter or index changes in value over time. Volatility is a pricing input for options, including equity options, commodity options, and interest rate options. Generally, the higher the volatility of the underlying, the riskier the instrument. Given a long position in an option, an increase in volatility, in isolation, would generally result in an increase in a fair value measurement. The level of volatility used in the valuation of a particular option-based derivative depends on a number of factors, including the nature of the risk underlying the option (e.g., the volatility of a particular equity security may be significantly different from that of a particular commodity index), the tenor of the derivative as well as the strike price of the option. EBITDA multiple - EBITDA multiples refer to the input (often derived from the value of a comparable company) that is multiplied by the historic and/or expected earnings before interest, taxes, depreciation and amortization ("EBITDA") of a company in order to estimate the company's value. An increase in the EBITDA multiple, in isolation, net of adjustments, would result in an increase in a fair value measurement. Changes in level 3 recurring fair value measurements The following tables include a rollforward of the Consolidated balance sheets amounts (including changes in fair value) for financial instruments classified by the Firm within level 3 of the fair value hierarchy for the years ended December 31, 2015, 2014 and 2013. When a determination is made to classify a financial instrument within level 3, the determination is based on the significance of the unobservable parameters to the overall fair value measurement. However, level 3 financial instruments typically include, in addition to the unobservable or level 3 components, observable components (that is, components that are actively quoted and can be validated to external sources); accordingly, the gains and losses in the table below include changes in fair value due in part to observable factors that are part of the valuation methodology. Also, the Firm risk-manages the observable components of level 3 financial instruments using securities and derivative positions that are classified within level 1 or 2 of the fair value hierarchy; as these level 1 and level 2 risk management instruments are not included below, the gains or losses in the following tables do not reflect the effect of the Firm's risk management activities related to such level 3 instruments. JPMorgan Chase & Co./2015 Annual Report 195 Notes to consolidated financial statements The yield and the credit spread of a particular mortgage- backed security primarily reflect the risk inherent in the instrument. The yield is also impacted by the absolute level of the coupon paid by the instrument (which may not correspond directly to the level of inherent risk). Therefore, the range of yield and credit spreads reflects the range of risk inherent in various instruments owned by the Firm. The risk inherent in mortgage-backed securities is driven by the subordination of the security being valued and the characteristics of the underlying mortgages within the collateralized pool, including borrower FICO scores, loan-to- value ratios for residential mortgages and the nature of the property and/or any tenants for commercial mortgages. For corporate debt securities, obligations of U.S. states and municipalities and other similar instruments, credit spreads reflect the credit quality of the obligor and the tenor of the obligation. Credit spread - The credit spread is the amount of additional annualized return over the market interest rate that a market participant would demand for taking exposure to the credit risk of an instrument. The credit spread for an instrument forms part of the discount rate used in a discounted cash flow calculation. Generally, an increase in the credit spread would result in a decrease in a fair value measurement. Yield The yield of an asset is the interest rate used to discount future cash flows in a discounted cash flow calculation. An increase in the yield, in isolation, would result in a decrease in a fair value measurement. - - 15% 2% 30% 100% 31% (a) The categories presented in the table have been aggregated based upon the product type, which may differ from their classification on the Consolidated balance sheets. 6% (b) The unobservable inputs and associated input ranges for approximately $349 million of credit derivative receivables and $310 million of credit derivative payables with underlying commercial mortgage risk have been included in the inputs and ranges provided for commercial mortgage-backed securities and loans. (d) Long-term debt, other borrowed funds and deposits include structured notes issued by the Firm that are predominantly financial instruments containing embedded derivatives. The estimation of the fair value of structured notes is predominantly based on the derivative features embedded within the instruments. The significant unobservable inputs are broadly consistent with those presented for derivative receivables. (e) The parameters are related to residential mortgage-backed securities. JPMorgan Chase & Co./2015 Annual Report 193 Notes to consolidated financial statements Changes in and ranges of unobservable inputs The following discussion provides a description of the impact on a fair value measurement of a change in each unobservable input in isolation, and the interrelationship between unobservable inputs, where relevant and significant. The impact of changes in inputs may not be independent as a change in one unobservable input may give rise to a change another unobservable input; where relationships exist between two unobservable inputs, those relationships are discussed below. Relationships may also exist between observable and unobservable inputs (for example, as observable interest rates rise, unobservable prepayment rates decline); such relationships have not been included in the discussion below. In addition, for each of the individual relationships described below, the inverse relationship would also generally apply. In addition, the following discussion provides a description of attributes of the underlying instruments and external market factors that affect the range of inputs used in the valuation of the Firm's positions. (c) The unobservable inputs and associated input ranges for approximately $434 million of credit derivative receivables and $401 million of credit derivative payables with underlying asset-backed securities risk have been included in the inputs and ranges provided for corporate debt securities, obligations of U.S. states and municipalities and other. (d) (f) 28,916 (41) (154) 663 (15) Commercial nonagency 432 17 980 (914) (60) (149) 306 (12) Total mortgage-backed securities (761) 2,163 827 726 Mortgage-backed securities: U.S. government agencies $ 1,005 $ (97) $ 351 $ (186) $ (121) $ (30) $ 922 $ (92) Residential nonagency 66 (14) 2,158 (1,861) 302 10 Corporate debt securities 5,920 210 5,854 (3,372) (4,531) (1,092) 2,989 379 Loans 13,455 387 13,551 36 (3) (617) 719 (222) (333) 1,891 (119) Obligations of U.S. states and municipalities 1,382 Debt instruments: 90 (358) (139) 1,273 (27) Non-U.S. government debt securities 143 24 298 Trading assets: Assets: Change in unrealized gains/ (losses) related to financial instruments held at Dec. 31, 2014 2,859 $ (39) (c) 1,453 (697) (c) $ $ - - $ 1,993 $ 3,334 (850) $ (2,963) (1,013) $ 2,950 (488) $ (29) (c) 639 (57) (c) 72 15(c) (163) 160 $ Trading liabilities - debt and equity instruments Other borrowed funds Deposits Fair value measurements using significant unobservable inputs Year ended (in millions) Liabilities:(b) Fair value December 31, 2015 at January (17) 1, 2015 Purchases(B) Sales Issuances Settlements(h) Transfers into and/or out of level 3() Fair value at Dec. 31, 2015 Change in unrealized (gains)/losses related to financial instruments held at Dec. 31, 2015 Total realized/ unrealized (gains)/ losses (7,917) (4) (4) (c) Fair value measurements using significant unobservable inputs Year ended Fair value Total realized/ unrealized December 31, 2014 at January (in millions) 1, 2014 gains/ (losses) Transfers into and/or out of Purchases(g) Sales Settlements(h) level 3 (i) Fair value at Dec. 31, 2014 JPMorgan Chase & Co./2015 Annual Report 196 385 (c) 11,613 Accounts payable and other liabilities 26 (7) 19 Beneficial interests issued by consolidated VIES Long-term debt 63 1,146 11,877 (58) 286 9,359 (574) (6,299) (227) (2,786) 549 (63) (c) (82) (c) (480) (c) (304) (c) 15 Asset-backed securities 19 (212) (2,061) (625) (c) Available-for-sale securities: Asset-backed securities 1,088 (41) 275 (2) (101) (311) 908 (40) Other 1,234 (1,110) (19) (3,306) (413) (c) (2,863) 10 (67) (1,785) 583 Commodity 115 (465) 1 (113) (109) 6 (565) (186) Total net derivative receivables 326 2,654 122 (223) (985) 9,614 (1,826) (e) 768 (209) (911) 7,436 (1,826) (e) Other assets: Private equity investments All other 5,816 400 (c) 145 1,382 83 (f) 10 (1,967) (357) Mortgage servicing rights (234) (c) 2,541 (1,549) 129 (2) Total available-for-sale securities 2,322 (60) (d) 397 (2) 2,044 (324) 1,037 (42) (d) Loans 1,931 (254) (c) 3,258 (845) (1,296) (1,063) 154 Equity (62) (259) (286) (252) 431 46 Physical commodities 4 (1) (1) 2 Other 2,000 239 1,426 (276) 248 113 867 Equity securities 2,240 (2,126) (4,623) (283) (1,566) 13,287 142 123 1,264 (30) (201) Total debt instruments 716 24,820 (16,251) (9,801) (2,813) 21,006 336 24,335 1,272 (2,138) 329 Credit 95 (149) 272 (47) 92 (74) 189 (107) Foreign exchange (1,200) (137) 139 (27) 668 31 (526) (853) 626 (108) (1,771) Total trading assets - debt and equity instruments 27,206 1,067 (c) 26,494 (16,786) (10,289) (5,203) 1,050 22,489 (c) Net derivative receivables: (a) Interest rate 2,379 184 198 (256) 711 1,657 744 (224) (147) 1,304 24,335 (1,279) (3,612) (20,446) 24,286 105 1,272 (1,856) (292) (2,379) 1,912 191 3,696 23,662 1,724 (37) 1,092 328 Equity securities (266) (115) 135 (120) (95) 659 558 863 Other (4) 4 16 (8) (4) Physical commodities 46 867 (135) Total debt instruments Asset-backed securities 315 (8) (1,479) 1,449 4 67 securities Non-U.S. government debt 18 1,382 (346) (251) 472 71 1,436 municipalities 110 143 (1) Corporate debt securities 13,455 (292) (685) (7,431) 10,411 665 10,787 2,000 Loans 5,920 764 (1,882) (5,975) 7,602 103 5,308 466 1,074 Total trading assets - debt and equity instruments 25,617 (170) (c) 326 532 (4,525) 410 115 50 (1,107) (3) (2,350) 1,872 105 816 2,904 (c) 1,893 Total net derivative receivables 254 Available-for-sale securities: Asset-backed securities 28,024 4 Total available-for-sale securities 25 1,234 30 (6) (216) 508 Commodity 26 Other 4 1,088 (27,405) (57) (57) 579 892 Obligations of U.S. states and 872 374 (220) 344 1,358 1,873 (1,697) (1,750) (101) Foreign exchange Credit 3,322 Interest rate Net derivative receivables: (a) 2,420 (c) 27,206 (1,243) (3,867) (20,815) 25,273 2,241 (c) (2,391) (34) 2,379 115 (1,353) (2,111) 1,305 (1,806) 2,528 Equity (110) (1,200) (1,063) (31) (4) 3 107 (1,449) 95 173 (357) (12) 683 30 401 (5) (5) 130 (c) (415) (c) $ 2,859 1,453 (926) $ 725 (197) $ (6,127) 1,578 $ 5,377 $ $ Change in unrealized (gains)/losses related to financial instruments held at Dec. 31, 2014 Fair value at Dec. 31, 2014 Liabilities:(b) Transfers into and/or out of level 3 (i) Issuances Settlements(h) Sales (49) 72 2 (c) (1) (596) (c) 2,255 $ 149 (c) $ 2,074 Other borrowed funds $ Deposits (9) (c) 11,877 Purchases(g) (281) 7,421 (22) (c) 1,146 (102) (763) 775 26 (5,231) Trading liabilities - debt and equity (gains)/ losses December 31, 2014 (in millions) (922) 6,608 (405) (e) Other assets: Private equity investments 2,225 (120) (c) 281 (362) (187) (180) All other 959 91 (f) 65 (486) 985 (405) (e) 7,436 Fair value unrealized Year ended Fair value measurements using significant unobservable inputs Total realized/ 59 (f) 959 33 (c) at January 1, 2014 2,225 (197) (159) (92) (1,241) (847) 1,518 (32) (c) Mortgage servicing rights (1,972) 2,163 instruments (5) (c) 780 407 663 nonagency Residential 200 $ 1,005 $ (100) $ $ (381) $ 819 $ (1,028) (91) (5) 726 (399) (2,931) 2,440 690 2,368 securities Total mortgage-backed 498 $ 169 (4) (208) (1,522) 841 114 1,207 Commercial nonagency 205 432 113 $ to financial instruments held at Dec. 31, 2013 Fair value measurements using significant unobservable inputs Notes to consolidated financial statements 197 JPMorgan Chase & Co./2015 Annual Report (4) (c) (40) (c) 10,008 Long-term debt 1,240 consolidated VIES Beneficial interests issued by 27 (c) liabilities Accounts payable and other 323 (305) Total U.S. government agencies Year ended December 31, 2013 Change in unrealized gains/ (losses) related Fair value at Dec. 31, 2013 Mortgage-backed securities: Debt instruments: Trading assets: Assets: level 3 (i) Fair value Settlements(h) Sales Purchases(g) Transfers into and/or out of realized/ unrealized gains/ (losses) 1, 2013 (in millions) at January Market comparables 210 JPMorgan Chase & Co./2015 Annual Report 8 $ (38) $ (6) Securities borrowed $ agreements purchased under resale Federal funds sold and securities in fair value recorded All other income recorded transactions Principal value All other income Principal in fair (38) $ Total changes (15) $ (454) $ 582 639 639 746 (10) (d) 756 excluding loans Debt and equity instruments, Trading assets: 10 10 (10) (10) (6) (454) (15) $ 2013 Total changes Total changes in fair value recorded transactions . • • The Firm's election of fair value includes the following instruments: Better reflect those instruments that are managed on a fair value basis. accounting models (e.g., hedge accounting or bifurcation accounting for hybrid instruments); and/or Eliminate the complexities of applying certain Mitigate income statement volatility caused by the differences in the measurement basis of elected instruments (e.g. certain instruments elected were previously accounted for on an accrual basis) while the associated risk management arrangements are accounted for on a fair value basis; The Firm has elected to measure certain instruments at fair value in order to: as an alternative measurement for selected financial assets, financial liabilities, unrecognized firm commitments, and written loan commitments. The fair value option provides an option to elect fair value Note 4 - Fair value option The Firm does not estimate the fair value of consumer lending-related commitments. In many cases, the Firm can reduce or cancel these commitments by providing the borrower notice or, in some cases as permitted by law, without notice. For a further discussion of the valuation of lending-related commitments, see page 186 of this Note. (a) Excludes the current carrying values of the guarantee liability and the offsetting asset, each of which are recognized at fair value at the inception of guarantees. 0.6 $ $ - $ 1.6 $ 1.6 . • Loans purchased or originated as part of securitization warehousing activity, subject to bifurcation accounting, or managed on a fair value basis. Certain securities financing arrangements with an embedded derivative and/or a maturity of greater than one year. 2014 All other income Principal transactions December 31, (in millions) 2015 The following table presents the changes in fair value included in the Consolidated statements of income for the years ended December 31, 2015, 2014 and 2013, for items for which the fair value option was elected. The profit and loss information presented below only includes the financial instruments that were elected to be measured at fair value; related risk management instruments, which are required to be measured at fair value, are not included in the table. Changes in fair value under the fair value option election 7 (c) Notes to consolidated financial statements JPMorgan Chase & Co./2015 Annual Report consolidated securitization trusts where the underlying assets are carried at fair value. Certain long-term beneficial interests issued by CIB's instruments that contain embedded derivatives.) Structured notes issued as part of CIB's client-driven activities. (Structured notes are predominantly financial Certain investments that receive tax credits and other equity investments acquired as part of the Washington Mutual transaction. Owned beneficial interests in securitized financial assets that contain embedded credit derivatives, which would otherwise be required to be separately accounted for as a derivative instrument. 203 589 Loans reported as trading assets: 93 93 Deposits (a) 118 86 (d) 32 30 6 24 78 (d) (d) (1) 79 Other assets (287) | (287) 260 (399) (891) (891) 1,996 1,996 Other borrowed funds (a) 73 17 73 (33) 8 10,381 repurchase agreements securities loaned or sold under Federal funds purchased and 260 (33) $ 17 34 352 1,050 818 (c) (c) 232 Other changes in fair value 914 29 (c) 885 179 41 (c) 138 specific credit risk Changes in instrument- 1,353 1,705 1,161 (133) 1,833 23 (c) 4 4 Other changes in fair value 36 36 40 40 34 35 35 credit risk Changes in instrument-specific Loans: 1,700 (c) 1,184 I (399) 3.0 - $ - $ 56.3 0.1 66.0 Other 25.4 820.8 loan losses (b) Loans, net of allowance for 51.2 109.4 187.2 51.2 49.3 50.6 109.4 802.7 14.3 109.4 828.1 70.7 2,247 1.2 $ 1,354.8 $ 1,353.6 $ 1.2 $1,267.3 $ 1,354.6 $ $ 1,266.1 $ $ 1,267.2 $ Deposits Financial liabilities 69.0 13.3 55.7 744.9 723.1 21.8 64.7 740.5 98.3 187.2 187.2 Accrued interest and accounts receivable 27.8 484.5 4.1 $ $ - 27.8 $ 480.4 27.8 $ 484.5 $ 20.5 340.0 4.1 $ - $ - $ 20.5 $ 335.9 20.5 $ 340.0 Deposits with banks 46.6 46.4 0.2 46.6 189.5 50.6 49.1 Securities, held-to-maturity (a) 98.3 98.3 Securities borrowed Federal funds purchased and 189.5 resale agreements securities purchased under Federal funds sold and 70.1 0.1 70.0 70.1 189.5 securities loaned or sold under repurchase agreements 149.2 (c) (b) Fair value is typically estimated using a discounted cash flow model that incorporates the characteristics of the underlying loans (including principal, contractual interest rate and contractual fees) and other key inputs, including expected lifetime credit losses, interest rates, prepayment rates, and primary origination or secondary market spreads. For certain loans, the fair value is measured based on the value of the underlying collateral. The difference between the estimated fair value and carrying value of a financial asset or liability is the result of the different methodologies used to determine fair value as compared with carrying value. For example, credit losses are estimated for a financial asset's remaining life in a fair value calculation but are estimated for a loss emergence period in the allowance for loan loss calculation; future loan income (interest and fees) is incorporated in a fair value calculation but is generally not considered in the allowance for loan losses. For a further discussion of the Firm's methodologies for estimating the fair value of loans and lending-related commitments, see Valuation hierarchy on pages 185-188. Certain prior period amounts have been revised to conform with the current presentation. Carrying value reflects unamortized discount or premium. (a) 255.0 3.8 251.2 246.2 261.7 4.3 257.4 255.6 interest debentures (e) subordinated deferrable Long-term debt and junior (d) Carrying value reflects unamortized issuance costs. (e) Carrying value reflects unamortized premiums and discounts, issuance costs, and other valuation adjustments. 202 JPMorgan Chase & Co./2015 Annual Report related commitments $ 0.8 $ Wholesale lending- Total estimated fair value Level 3 Level 2 Level 1 Carrying value(a) 50.2 Total estimated fair value Level 2 Level 1 Carrying value(a) (in billions) December 31, 2014 Estimated fair value hierarchy December 31, 2015 Estimated fair value hierarchy The majority of the Firm's lending-related commitments are not carried at fair value on a recurring basis on the Consolidated balance sheets, nor are they actively traded. The carrying value of the allowance and the estimated fair value of the Firm's wholesale lending-related commitments were as follows for the periods indicated. Level 3 3.0 $ 2.0 50.2 15.5 11.2 66.3 66.3 15.6 189.1 189.1 149.2 11.2 11.2 Other borrowed funds 15.6 15.6 Commercial paper 149.2 15.5 189.1 66.3 15.5 41.1 0.9 40.2 41.1 consolidated VIES(d) Beneficial interests issued by 172.5 48.2 2.9 172.6 144.5 2.8 141.7 144.6 liabilities(c) Accounts payable and other 169.6 $ Trading liabilities (20) $ 58,153 525,963 295,374 $ 131,048 $ 58,478 $ 353,635 $ 515,518 657,011 573,996 1,010,646 476,284 131,463 646,981 1,050,405 Total consumer Total credit card 344,821 $ $ 403,424 $ Total consumer, excluding credit card sheet(f)(g) Derivatives Loans Off-balance 426,422 On-balance sheet 584,116 Real Estate 25,094 83,663 56,712 1,573 27,175 85,460 Consumer & Retail 26,535 327 79,113 105,975 23,725 312 92,820 116,857 Wholesale-related (a) Credit exposure Off-balance sheet(f) 2014 29,175 4,415 12,412 12,348 27,733 4,993 8,447 14,293 2,378 17 211 4,473 460 $ 2,119 $ 13,437 450 4,023 2,150 1,853 640 50 1,981 2,671 2015 On-balance sheet Derivatives Loans Credit exposure December 31, (in millions). JPMorgan Chase regularly monitors various segments of its credit portfolios to assess potential credit risk concentrations and to obtain collateral when deemed necessary. Senior management is significantly involved in the credit approval and review process, and risk levels are adjusted as needed to reflect the Firm's risk appetite. In the Firm's consumer portfolio, concentrations are evaluated primarily by product and by U.S. geographic region, with a key focus on trends and concentrations at the portfolio level, where potential credit risk concentrations can be remedied through changes in underwriting policies The table below presents both on-balance sheet and off-balance sheet consumer and wholesale-related credit exposure by the Firm's three credit portfolio segments as of December 31, 2015 and 2014. The Firm does not believe that its exposure to any particular loan product (e.g., option adjustable rate mortgages ("ARMS")), or industry segment (e.g., commercial real estate), or its exposure to residential real estate loans with high loan-to-value ratios, results in a significant concentration of credit risk. Terms of loan products and collateral coverage are included in the Firm's assessment when extending credit and establishing its allowance for loan losses. and portfolio guidelines. In the wholesale portfolio, credit risk concentrations are evaluated primarily by industry and monitored regularly on both an aggregate portfolio level and on an individual customer basis. The Firm's wholesale exposure is managed through loan syndications and participations, loan sales, securitizations, credit derivatives, master netting agreements, and collateral and other risk- reduction techniques. For additional information on loans, see Note 14. 1,845 Concentrations of credit risk arise when a number of customers are engaged in similar business activities or activities in the same geographic region, or when they have similar economic features that would cause their ability to meet contractual obligations to be similarly affected by changes in economic conditions. JPMorgan Chase & Co./2015 Annual Report 206 $ 32,424 $ 9,179 $ 10,325 $ 51,928 $ 30,089 $ 14,177 $ 8,563 $ 52,829 3,366 2,012 644 710 Note 5 - Credit risk concentrations 56,724 Technology, Media & Telecommunications 57,382 29,114 State & Municipal Govt 20,325 2,272 4,844 27,441 23,870 1,689 5,294 30,853 Utilities 25,696 1,836 15,616 43,148 9,626 3,287 16,201 31,068 1,575 9,157 19,227 Transportation 10,059 9,386 8,043 26,832 27,488 7,733 6,703 23,815 Asset Managers 19,473 4,002 7,593 9,379 11 1,902 42,077 1,303 16,040 47,859 36,167 1,428 16,791 54,386 Industrials 33,103 2,190 11,362 46,655 45,271 1,032 11,079 30,516 Healthcare 46,053 16,965 Oil & Gas 16,025 15,706 23,367 55,098 12,779 10,218 13,343 20,401 Banks & Finance Cos 38,180 4,542 13,794 56,516 26,337 2,751 43,398 (20) 77 $ 10,858 $ $ Loans reported as trading assets Nonaccrual loans Fair value outstanding over/ (under) contractual principal contractual Contractual principal principal Fair value outstanding outstanding Contractual principal outstanding Fair value 2014 Fair value over/ (under) 2015 Loans (a) December 31, (in millions) Difference between aggregate fair value and aggregate remaining contractual principal balance outstanding The following table reflects the difference between the aggregate fair value and the aggregate remaining contractual principal balance outstanding as of December 31, 2015 and 2014, for loans, long-term debt and long-term beneficial interests for which the fair value option has been elected. Long-term debt: Changes in value attributable to instrument-specific credit risk were derived principally from observable changes in the Firm's credit spread. Resale and repurchase agreements, securities borrowed agreements and securities lending agreements: Generally, for these types of agreements, there is a requirement that collateral be maintained with a market value equal to or in excess of the principal amount loaned; as a result, there would be no adjustment or an immaterial adjustment for instrument-specific credit risk related to these agreements. 3,484 instruments, an allocation of the changes in value for the period is made between those changes in value that are interest rate-related and changes in value that are credit-related. Allocations are generally based on an analysis of borrower-specific credit spread and recovery information, where available, or benchmarking to similar entities or industries. $ $ 30,780 Loans reported as trading assets All other performing loans (2,942) 7 912 3,854 (2,853) 638 3,491 Subtotal 7 7 7 Loans 905 $ (2,942) 631 $ (2,853) $ 3,847 Loans and lending-related commitments: For floating- rate instruments, all changes in value are attributed to instrument-specific credit risk. For fixed-rate The following describes how the gains and losses included in earnings that are attributable to changes in instrument- specific credit risk, were determined. Determination of instrument-specific credit risk for items for which a fair value election was made (27) (27) Other liabilities (278) (278) (233) (233) 49 49 consolidated VIES Beneficial interests issued by (46) (46) (17) (17) Long-term debt: Changes in instrument-specific credit risk (a) Other changes in fair value (b) JPMorgan Chase & Co./2015 Annual Report 204 (d) Reported in other income. (c) Reported in mortgage fees and related income. (b) Structured notes are predominantly financial instruments containing embedded derivatives. Where present, the embedded derivative is the primary driver of risk. Although the risk associated with the structured notes is actively managed, the gains/(losses) reported in this table do not include the income statement impact of the risk management instruments used to manage such risk. (a) Total changes in instrument-specific credit risk (DVA) related to structured notes were $171 million, $20 million and $(337) million for the years ended December 31, 2015, 2014 and 2013, respectively. These totals include such changes for structured notes classified within deposits and other borrowed funds, as well as long-term debt. 1,280 Loans (271) (615) (271) 101 101 (615) 1,088 300 300 1,088 1,280 2,771 Total loans $ 205 JPMorgan Chase & Co./2015 Annual Report $4.6 billion and $4.5 billion, respectively, with a corresponding fair value of $(94) million and $(147) million, respectively. For further information regarding off-balance sheet lending-related financial instruments, see Note 29. At December 31, 2015 and 2014, the contractual amount of letters of credit for which the fair value option was elected was (a) There were no performing loans that were ninety days or more past due as of December 31, 2015 and 2014, respectively. (b) Remaining contractual principal is not applicable to nonprincipal-protected notes. Unlike principal-protected structured notes, for which the Firm is obligated to return a stated amount of principal at the maturity of the note, nonprincipal-protected structured notes do not obligate the Firm to return a stated amount of principal at maturity, but to return an amount based on the performance of an underlying variable or derivative feature embedded in the note. However, investors are exposed to the credit risk of the Firm as issuer for both nonprincipal-protected and principal protected notes. (c) Where the Firm issues principal-protected zero-coupon or discount notes, the balance reflects the contractual principal payment at maturity or, if applicable, the contractual principal payment at the Firm's next call date. ΝΑ 2,162 ΝΑ $ ΝΑ 787 ΝΑ 2,162 $ ΝΑ ΝΑ Notes to consolidated financial statements Structured note products by balance sheet classification and risk component The table below presents the fair value of the structured notes issued by the Firm, by balance sheet classification and the primary risk to which the structured notes' embedded derivative relates. (in millions) 58 $ 3,340 $ 15,929 547 3,742 3,195 $ 12,531 $ Deposits Total Long-term borrowed debt funds funds Deposits Total Long-term borrowed debt 787 December 31, 2014 Other Total structured notes Commodity Equity Foreign exchange Credit Interest rate Risk exposure December 31, 2015 Other 1,765 $ $ NA ΝΑ Nonprincipal-protected debt (b) (c) 17,910 $ Principal-protected debt Long-term debt (2,146) (8) (5,096) 35,462 2,389 38,763 $ $ 37,608 2,397 43,859 (2,596) (19) (5,468) $ 28,184 2,752 31,574 $ $ 37,042 16,611 $ 16,454 (1,299) $ 14,660 (c) 15,484 $ Total long-term beneficial interests Nonprincipal-protected debt Long-term beneficial interests ΝΑ 30,226 $ NA ΝΑ ΝΑ NA Total long-term debt NA 14,742 ΝΑ ΝΑ 824 $ 33,065 8,495 Cash and due from banks Total estimated fair value Derivative Clearing Services The Firm provides clearing services for clients where the Firm acts as a clearing member with respect to certain derivative exchanges and clearing houses. The Firm does not reflect the clients' derivative contracts in its Consolidated Financial Statements. For further information on the Firm's clearing services, see Note 29. 208 JPMorgan Chase & Co./2015 Annual Report Accounting for derivatives All free-standing derivatives that the Firm executes for its own account are required to be recorded on the Consolidated balance sheets at fair value. As permitted under U.S. GAAP, the Firm nets derivative assets and liabilities, and the related cash collateral receivables and payables, when a legally enforceable master netting agreement exists between the Firm and the derivative counterparty. For further discussion of the offsetting of assets and liabilities, see Note 1. The accounting for changes in value of a derivative depends on whether or not the transaction has been designated and qualifies for hedge accounting. Derivatives that are not designated as hedges are reported and measured at fair value through earnings. The tabular disclosures on pages 212-218 of this Note provide additional information on the amount of, and reporting for, derivative assets, liabilities, gains and losses. For further discussion of derivatives embedded in structured notes, see Notes 3 and 4. Derivatives designated as hedges The Firm applies hedge accounting to certain derivatives executed for risk management purposes - generally interest rate, foreign exchange and commodity derivatives. However, JPMorgan Chase does not seek to apply hedge accounting to all of the derivatives involved in the Firm's risk management activities. For example, the Firm does not apply hedge accounting to purchased credit default swaps used to manage the credit risk of loans and lending-related commitments, because of the difficulties in qualifying such contracts as hedges. For the same reason, the Firm does not apply hedge accounting to certain interest rate, foreign exchange, and commodity derivatives used for risk management purposes. To qualify for hedge accounting, a derivative must be highly effective at reducing the risk associated with the exposure being hedged. In addition, for a derivative to be designated as a hedge, the risk management objective and strategy must be documented. Hedge documentation must identify the derivative hedging instrument, the asset or liability or forecasted transaction and type of risk to be hedged, and how the effectiveness of the derivative is assessed prospectively and retrospectively. To assess effectiveness, the Firm uses statistical methods such as regression analysis, as well as nonstatistical methods including dollar- value comparisons of the change in the fair value of the derivative to the change in the fair value or cash flows of the hedged item. The extent to which a derivative has been, and is expected to continue to be, effective at offsetting changes in the fair value or cash flows of the hedged item must be assessed and documented at least quarterly. Any hedge ineffectiveness (i.e., the amount by which the gain or loss on the designated derivative instrument does not exactly offset the change in the hedged item attributable to the hedged risk) must be reported in current-period earnings. If it is determined that a derivative is not highly effective at hedging the designated exposure, hedge accounting is discontinued. JPMorgan Chase & Co./2015 Annual Report There are three types of hedge accounting designations: fair value hedges, cash flow hedges and net investment hedges. JPMorgan Chase uses fair value hedges primarily to hedge fixed-rate long-term debt, AFS securities and certain commodities inventories. For qualifying fair value hedges, the changes in the fair value of the derivative, and in the value of the hedged item for the risk being hedged, are recognized in earnings. If the hedge relationship is terminated, then the adjustment to the hedged item continues to be reported as part of the basis of the hedged item, and for benchmark interest rate hedges is amortized to earnings as a yield adjustment. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item - primarily net interest income and principal transactions revenue. JPMorgan Chase uses cash flow hedges primarily to hedge the exposure to variability in forecasted cash flows from floating-rate assets and liabilities and foreign currency- denominated revenue and expense. For qualifying cash flow hedges, the effective portion of the change in the fair value of the derivative is recorded in OCI and recognized in the Consolidated statements of income when the hedged cash flows affect earnings. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item primarily interest income, interest expense, noninterest revenue and compensation expense. The ineffective portions of cash flow hedges are immediately recognized in earnings. If the hedge relationship is terminated, then the value of the derivative recorded in accumulated other comprehensive income/(loss) ("AOCI") is recognized in earnings when the cash flows that were hedged affect earnings. For hedge relationships that are discontinued because a forecasted transaction is not expected to occur according to the original hedge forecast, any related derivative values recorded in AOCI are immediately recognized in earnings. JPMorgan Chase uses foreign currency hedges to protect the value of the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. For foreign currency qualifying net investment hedges, changes in the fair value of the derivatives are recorded in the translation adjustments account within AOCI. 209 Notes to consolidated financial statements The following table outlines the Firm's primary uses of derivatives and the related hedge accounting designation or disclosure category. Affected Page Type of Derivative Use of Derivative Designation and disclosure | segment or unit reference The Firm enters into OTC derivatives, which are negotiated and settled bilaterally with the derivative counterparty. The Firm also enters into, as principal, certain exchange-traded derivatives ("ETD") such as futures and options, and "cleared" over-the-counter ("OTC-cleared") derivative contracts with central counterparties ("CCPS"). ETD contracts are generally standardized contracts traded on an exchange and cleared by the CCP, which is the counterparty from the inception of the transactions. OTC-cleared derivatives are traded on a bilateral basis and then novated to the CCP for clearing. Derivative counterparties and settlement types For more information about risk management derivatives, see the risk management derivatives gains and losses table on page 218 of this Note, and the hedge accounting gains and losses tables on pages 216-218 of this Note. Commodities contracts are used to manage the price risk of certain commodities inventories. Gains or losses on these derivative instruments are expected to substantially offset the depreciation or appreciation of the related inventory. Credit derivatives are used to manage the counterparty credit risk associated with loans and lending-related commitments. Credit derivatives compensate the purchaser when the entity referenced in the contract experiences a credit event, such as bankruptcy or a failure to pay an obligation when due. Credit derivatives primarily consist of credit default swaps. For a further discussion of credit derivatives, see the discussion in the Credit derivatives section on pages 218-220 of this Note. 37,532 78,975 366,881 330,914 757,336 $ 78,975 366,881 78,975 $ 950,997 (a) Effective in the fourth quarter 2015, the Firm realigned its wholesale industry divisions in order to better monitor and manage industry concentrations. Prior period amounts have been revised to conform with current period presentation. For additional information, see Wholesale credit portfolio on pages 122-129. (b) All other includes: individuals; SPES; holding companies; and private education and civic organizations. For more information on exposures to SPES, see Note 16. (c) Primarily consists of margin loans to prime brokerage customers that are generally over-collateralized through a pledge of assets maintained in clients' brokerage accounts and are subject to daily minimum collateral requirements. As a result of the Firm's credit risk mitigation practices, the Firm did not hold any reserves for credit impairment on these receivables. (d) For further information regarding on-balance sheet credit concentrations by major product and/or geography, see Note 6 and Note 14. For information regarding concentrations of off-balance sheet lending-related financial instruments by major product, see Note 29. • Interest rate (e) Excludes cash placed with banks of $351.0 billion and $501.5 billion, at December 31, 2015 and 2014, respectively, placed with various central banks, predominantly Federal Reserve Banks. (g) Effective January 1, 2015, the Firm no longer includes within its disclosure of wholesale lending-related commitments the unused amount of advised uncommitted lines of credit as it is within the Firm's discretion whether or not to make a loan under these lines, and the Firm's approval is generally required prior to funding. Prior period amounts have been revised to conform with the current period presentation. JPMorgan Chase & Co./2015 Annual Report 207 Notes to consolidated financial statements Note 6 - Derivative instruments Derivative instruments enable end-users to modify or mitigate exposure to credit or market risks. Counterparties to a derivative contract seek to obtain risks and rewards similar to those that could be obtained from purchasing or selling a related cash instrument without having to exchange upfront the full purchase or sales price. JPMorgan Chase makes markets in derivatives for clients and also uses derivatives to hedge or manage its own risk exposures. Predominantly all of the Firm's derivatives are entered into for market-making or risk management purposes. Market-making derivatives The majority of the Firm's derivatives are entered into for market-making purposes. Clients use derivatives to mitigate or modify interest rate, credit, foreign exchange, equity and commodity risks. The Firm actively manages the risks from its exposure to these derivatives by entering into other derivative transactions or by purchasing or selling other financial instruments that partially or fully offset the exposure from client derivatives. The Firm also seeks to earn a spread between the client derivatives and offsetting positions, and from the remaining open risk positions. Risk management derivatives The Firm manages its market risk exposures using various derivative instruments. Interest rate contracts are used to minimize fluctuations in earnings that are caused by changes in interest rates. Fixed- rate assets and liabilities appreciate or depreciate in market value as interest rates change. Similarly, interest income and expense increases or decreases as a result of variable- rate assets and liabilities resetting to current market rates, and as a result of the repayment and subsequent origination or issuance of fixed-rate assets and liabilities at current market rates. Gains or losses on the derivative instruments that are related to such assets and liabilities are expected to substantially offset this variability in earnings. The Firm generally uses interest rate swaps, forwards and futures to manage the impact of interest rate fluctuations on earnings. Foreign currency forward contracts are used to manage the foreign exchange risk associated with certain foreign currency-denominated (i.e., non-U.S. dollar) assets and liabilities and forecasted transactions, as well as the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. As a result of fluctuations in foreign currencies, the U.S. dollar- equivalent values of the foreign currency-denominated assets and liabilities or the forecasted revenues or expenses increase or decrease. Gains or losses on the derivative instruments related to these foreign currency-denominated assets or liabilities, or forecasted transactions, are expected to substantially offset this variability. (f) Represents lending-related financial instruments. Hedge fixed rate assets and liabilities • Interest rate Manage specifically identified risk exposures in qualifying hedge accounting relationships: • Credit Manage the risk of the mortgage pipeline, warehouse loans and MSRS Specified risk management CCB Manage the credit risk of wholesale lending exposures 218 • Commodity Manage the risk of certain commodities-related contracts and investments Specified risk management Specified risk management CIB CIB 218 218 • Interest rate and foreign exchange Manage the risk of certain other specified assets and liabilities • Interest rate Specified risk management 218 Market-making derivatives and other activities: • Various • Various Market-making and related risk management Other derivatives Market-making and other Market-making and other CIB CIB, Corporate 218 218 Financial assets Corporate 4,413 Manage specifically identified risk exposures not designated in qualifying hedge accounting relationships: CIB Hedge floating-rate assets and liabilities Fair value hedge Corporate 216 Cash flow hedge Corporate 217 • Foreign exchange Hedge foreign currency-denominated assets and liabilities Fair value hedge Corporate 216 216 Hedge forecasted revenue and expense Cash flow hedge Corporate 217 • Foreign exchange • Commodity Hedge the value of the Firm's investments in non-U.S. subsidiaries Hedge commodity inventory Net investment hedge Corporate 218 Fair value hedge • Foreign exchange 92,530 324,502 6,412 20,619 59,677 366,399 59,677 $ 940,395 Central Govt 17,968 2,000 13,240 2,728 19,881 1,103 15,527 3,251 Chemicals & Plastics 15,232 7,991 4,033 10,830 12,612 3,087 410 9,115 Metals & Mining 14,049 4,622 607 8,820 14,969 369 5,628 Assets and liabilities measured at fair value on a nonrecurring basis Of the $959 million in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2015: Level 3 134,475 770,358 6,412 28,972 805,742 $ 1,816,388 $ Level 2 Level 1 Carrying value Total estimated fair value Level 2 Level 1 Carrying value (in billions) Estimated fair value hierarchy At December 31, 2015 and 2014, assets measured at fair value on a nonrecurring basis were $1.7 billion and $4.5 billion, respectively, consisting predominantly of loans that had fair value adjustments for the years ended December 31, 2015 and 2014. At December 31, 2015, $696 million and $959 million of these assets were classified in levels 2 and 3 of the fair value hierarchy, respectively. At December 31, 2014, $1.3 billion and $3.2 billion of these assets were classified in levels 2 and 3 of the fair value hierarchy, respectively. Liabilities measured at fair value on a nonrecurring basis were not significant at December 31, 2015 and 2014. For the years ended December 31, 2015, 2014 and 2013, there were no significant transfers between levels 1, 2 and 3 related to assets held at the balance sheet date. December 31, 2014 December 31, 2015 The following table presents by fair value hierarchy classification the carrying values and estimated fair values at December 31, 2015 and 2014, of financial assets and liabilities, excluding financial instruments which are carried at fair value on a recurring basis. For additional information regarding the financial instruments within the scope of this disclosure, and the methods and significant assumptions used to estimate their fair value, see pages 185-188 of this Note. Notes to consolidated financial statements 201 JPMorgan Chase & Co./2015 Annual Report Certain financial instruments that are not carried at fair value on the Consolidated balance sheets are carried at amounts that approximate fair value, due to their short- term nature and generally negligible credit risk. These instruments include cash and due from banks, deposits with banks, federal funds sold, securities purchased under resale agreements and securities borrowed, short-term receivables and accrued interest receivable, commercial paper, federal funds purchased, securities loaned and sold under repurchase agreements, other borrowed funds, accounts payable, and accrued liabilities. In addition, U.S. GAAP requires that the fair value of deposit liabilities with no stated maturity (i.e., demand, savings and certain money market deposits) be equal to their carrying value; recognition of the inherent funding value of these instruments is not permitted. Financial instruments for which carrying value approximates fair value U.S. GAAP requires disclosure of the estimated fair value of certain financial instruments, and the methods and significant assumptions used to estimate their fair value. Financial instruments within the scope of these disclosure requirements are included in the following table. However, certain financial instruments and all nonfinancial instruments are excluded from the scope of these disclosure requirements. Accordingly, the fair value disclosures provided in the following table include only a partial estimate of the fair value of JPMorgan Chase's assets and liabilities. For example, the Firm has developed long-term relationships with its customers through its deposit base and credit card accounts, commonly referred to as core deposit intangibles and credit card relationships. In the opinion of management, these items, in the aggregate, add significant value to JPMorgan Chase, but their fair value is not disclosed in this Note. Additional disclosures about the fair value of financial instruments that are not carried on the Consolidated balance sheets at fair value The total change in the recorded value of assets and liabilities for which a fair value adjustment has been included in the Consolidated statements of income for the years ended December 31, 2015, 2014 and 2013, related to financial instruments held at those dates, were losses of $294 million, $992 million and $789 million, respectively; these reductions were predominantly associated with loans. For further information about the measurement of impaired collateral-dependent loans, and other loans where the carrying value is based on the fair value of the underlying collateral (e.g., residential mortgage loans charged off in accordance with regulatory guidance), see Note 14. $556 million related to residential real estate loans carried at the net realizable value of the underlying collateral (i.e., collateral-dependent loans and other loans charged off in accordance with regulatory guidance). These amounts are classified as level 3, as they are valued using a broker's price opinion and discounted based upon the Firm's experience with actual liquidation values. These discounts to the broker price opinions ranged from 4% to 59%, with a weighted average of 22%. Estimated fair value hierarchy 589 Level 3 Automotive 861 1,424 2,127 4,801 1,025 1,351 2,425 All other(b) 149,117 109,889 Subtotal 4,412 783,126 3,965 357,050 3,965 4,593 59,677 34,635 366,399 Receivables from customers and other (c) 13,372 800,463 361,015 $ 1,850,868 $ 837,299 $ 8,752 Total exposure (d)(e) Loans held-for-sale and loans at fair value Securities Firms Total wholesale-related 6,789 4,269 1,350 12,754 13,864 3,779 766 8,209 Insurance 11,889 1,094 1,992 8,041 13,350 928 8,803 4,647 2,602 724 11,986 7,973 1,175 3,474 4,473 Financial Markets Infrastructure 8,701 1,352 25,065 9,185 38,663 27,653 38,663 9,183 1 27,654 12,076 Gross derivative payables Total fair value of trading Not $ 955,643 $ 6,235 $ 961,878 59,677 $ 939,170 $ 3,742 $ 942,912 $ 52,790 Gross derivative receivables 23,713 assets and liabilities 2,238 $635,166 5,529 51,468 December 31, 2014 $ 669,611 51,468 $ 26,363 1,423 Foreign exchange 179,072 803 179,875 17,177 $ 632,928 50,529 189,397 $ $ 10,221 50,529 1,541 1,503 190,900 19,769 Equity 35,859 35,859 Commodity designated $ 915,368 (c) $ 75,895 223,988 46,262 (c) 45,455 as hedges 168 75,895 224,614 (c) 46,262 (c) 45,623 1,593 22,970 11,740 17,068 Total fair value of trading assets and liabilities $1,318,904 (c) $ 9,524 $1,328,428 (c) $ 78,975 $1,306,968 (c) $ 3,805 $1,310,773 (c) $ 71,116 (a) Balances exclude structured notes for which the fair value option has been elected. See Note 4 for further information. (b) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral receivables and payables when a legally enforceable master netting agreement exists. (c) The prior period amounts have been revised to conform with the current period presentation. These revisions had no impact on Firm's Consolidated balance sheets or its results of operations. Credit 626 (c) 3,011 $ 918,379 (c) $ 17,745 33,725 1,838 21,253 8,177 13,982 Designated as hedges Total derivative receivables Net derivative receivables(b) Not designated as hedges Designated as hedges Total derivative payables Net derivative payables(b) Trading assets and liabilities Interest rate $ 944,885 (in millions) (c) $ 5,372 Credit Foreign exchange Equity Commodity 76,842 211,537 42,489 43,151 (c) 3,650 (c) 502 76,842 215,187 (c) 42,489 (c) 43,653 $ 950,257 (c) $ $ 4,080 50 Interest rate 3,199 3,346 Spot, futures and forwards 5,028 4,669 Written options 690 790 Purchased options 706 780 Total foreign exchange contracts 9,623 9,585 Equity contracts Swaps Futures and forwards 232 206 43 212 Cross-currency swaps 395 Foreign exchange contracts 2,900 December 31, (in billions) Interest rate contracts Notional amounts (b) 2015 2014 Swaps $ 24,162 $ 29,734 Futures and forwards 5,167 10,189 Written options 3,506 3,903 Purchased options 3,896 4,259 Total interest rate contracts 36,731 48,085 Credit derivatives(a) 4,249 432 326 375 While the notional amounts disclosed above give an indication of the volume of the Firm's derivatives activity, the notional amounts significantly exceed, in the Firm's view, the possible losses that could arise from such transactions. For most derivative transactions, the notional amount is not exchanged; it is used simply as a reference to calculate payments. JPMorgan Chase & Co./2015 Annual Report 211 Notes to consolidated financial statements Impact of derivatives on the Consolidated balance sheets The following table summarizes information on derivative receivables and payables (before and after netting adjustments) that are reflected on the Firm's Consolidated balance sheets as of December 31, 2015 and 2014, by accounting designation (e.g., whether the derivatives were designated in qualifying hedge accounting relationships or not) and contract type. Free-standing derivative receivables and payables (a) Gross derivative receivables Gross derivative payables December 31, 2015 (in millions) Not designated as hedges Designated as hedges Total derivative receivables Net derivative receivables(b) Not designated as hedges Designated as hedges Total derivative payables Net derivative payables(b) Trading assets and liabilities (b) Represents the sum of gross long and gross short third-party notional derivative contracts. contracts, see the Credit derivatives discussion on pages 218-220 of this Note. (a) For more information on volumes and types of credit derivative $ 50,659 $ 63,662 996 1,063 Written options Purchased options Total equity contracts Commodity contracts Swaps Spot, futures and forwards Written options Purchased options $ 665,531 Total commodity contracts 83 126 99 193 115 181 112 180 409 680 Total derivative notional amounts JPMorgan Chase & Co./2015 Annual Report portion December 31, (in millions) (1,096) 485 1,514 $ (132) 1,382 $ $ (3,469) $ 4,851 $ Excluded components (e) Hedge ineffectiveness(d) Total income statement impact Derivatives Hedged items Income statement impact due to: Gains/(losses) recorded in income $ 10,434 $ (9,188) $ 1,073 $ 173 $ 1,246 152 42 (253) 864 (1,304) 1,174 (232) (819) 38 recorded directly in Total change Derivatives - effective Hedge ineffectiveness Gains/(losses) recorded in income and other comprehensive income/(loss) Derivatives - effective portion reclassified from The following tables present derivative instruments, by contract type, used in cash flow hedge accounting relationships, and the pretax gains/(losses) recorded on such derivatives, for the years ended December 31, 2015, 2014 and 2013, respectively. The Firm includes the gain/(loss) on the hedging derivative and the change in cash flows on the hedged item in the same line item in the Consolidated statements of income. Cash flow hedge gains and losses (e) The assessment of hedge effectiveness excludes certain components of the changes in fair values of the derivatives and hedged items such as forward points on foreign exchange forward contracts and time values. (d) Hedge ineffectiveness is the amount by which the gain or loss on the designated derivative instrument does not exactly offset the gain or loss on the hedged item attributable to the hedged risk. (c) Consists of overall fair value hedges of physical commodities inventories that are generally carried at the lower of cost or market (market approximates fair value). Gains and losses were recorded in principal transactions revenue. JPMorgan Chase & Co./2015 Annual Report 216 (b) Primarily consists of hedges of the foreign currency risk of long-term debt and AFS securities for changes in spot foreign currency rates. Gains and losses related to the derivatives and the hedged items, due to changes in foreign currency rates, were recorded primarily in principal transactions revenue and net interest income. (a) Primarily consists of hedges of the benchmark (e.g., London Interbank Offered Rate ("LIBOR")) interest rate risk of fixed-rate long-term debt and AFS securities. Gains and losses were recorded in net interest income. $ (4,080) $ 4,411 $ Total 425 (94) $ 331 $ (857) (232) Total income $ 1,305 $ (253) 194 24 (6,006) (1,142) 1,153 6,030 946 $ 3 949 $ $ 911 $ 38 $ Excluded components(e) Hedge ineffectiveness(d) Income statement impact due to: impact Hedged items Derivatives Total income statement Gains/(losses) recorded in income 24 131 11 24 $ (801) (8,532) 145 49 8,279 $ 2,106 $ Excluded components (e) Hedge ineffectiveness (d) impact Derivatives Hedged items statement Total income Income statement impact due to: Gains/(losses) recorded in income 994 (10) $ $ 984 7,221 $ (6,237) $ $ (13) The following table presents, as of December 31, 2015 and 2014, the gross and net derivative receivables by contract and settlement type. Derivative receivables have been netted on the Consolidated balance sheets against derivative payables and cash collateral payables to the same counterparty with respect to derivative contracts for which the Firm has obtained an appropriate legal opinion with respect to the master netting agreement. Where such a legal opinion has not been either sought or obtained, the receivables are not eligible under U.S. GAAP for netting on the Consolidated balance sheets, and are shown separately in the table below. portion Contract type Derivatives - Gains/(losses) recorded in income and other comprehensive income/(loss) Derivatives - Hedge ineffectiveness effective portion 74 $ 98 $ 24 $ (169) (91) 243 $ 189 $ (54) 78 $ $ 24 effective $ Total change (in millions) U.S. GAAP nettable derivative receivables Interest rate contracts: OTC $ (108) 7 $ $ $ (108) 7 (101) $ $ Total Foreign exchange(b) Interest rate (a) Contract type in OCI for period portion recorded in OCI Total income statement impact in income(c) recorded directly reclassified from AOCI to income Year ended December 31, 2013 (in millions) $ $ $ (44) $ (99) $ $ (99) $ Total Foreign exchange (b) Interest rate (a) Contract type (in millions) Year ended December 31, 2014 Total Foreign exchange (b) Interest rate (a) in OCI for period statement impact recorded in OCI income(c) AOCI to income 55 (54) 78 (81) (53) in OCI for period recorded in OCI Total income statement impact in income (c) recorded directly Total change effective Derivatives - Hedge ineffectiveness Derivatives - effective portion reclassified from AOCI to income Gains/(losses) recorded in income and other comprehensive income/(loss) 83 $ (97) $ (180) $ $ (180) $ 28 (81) Year ended December 31, 2015 75,956 The following table summarizes the notional amount of derivative contracts outstanding as of December 31, 2015 and 2014. OTC Equity contracts: 14,905 (193,934) (c) 208,839 (c) 12,685 20,690 (162,698) Total foreign exchange contracts Exchange-traded (a) 2 14,903 (193,900) (c) (34) 36 175,383 (20,439) 251 23,258 2,354 (11,486) (c) 13,840 (c) 37,098 (c) 2,645 (30,330) 32,975 Total equity contracts 2,394 (9,891) 12,285 Exchange-traded(a) - OTC-cleared 432 (22,826) 2 (34,312) (c) 208,803 (c) (162,377) (321) $ $ (1,053,408) (375,431) $ (699,227) $ (46,970) (245,151) (21,085) $ (944,378) $ (68,055) $ (416,406) Total $ (307,211) (109,195) $ (1,428,839) Noninvestment-grade Risk rating of reference entity Net fair value Fair value of payables(b) Fair value of receivables(b) Total notional amount >5 years Investment-grade $ 13,539 10,823 24,362 $ 323 OTC-cleared 175,060 OTC Foreign exchange contracts: 952 $773 $(383) portion recorded in OCI directly in income (a) recorded in OCI $1,698 $(448) $1,885 $ 6,703 (8,068) (6,836) (18,891) $ (25,727) 12,683 1-5 years 2,786 OTC Total interest rate contracts Exchange-traded(a) OTC-cleared OTC Interest rate contracts: U.S. GAAP nettable derivative payables Credit contracts: December 31, (in millions) Notes to consolidated financial statements 213 JPMorgan Chase & Co./2015 Annual Report (a) Exchange-traded derivative amounts that relate to futures contracts are settled daily. (b) Included cash collateral netted of $73.7 billion and $74.0 billion at December 31, 2015, and 2014, respectively. (c) The prior period amounts have been revised to conform with the current period presentation. These revisions had no impact on Firm's Consolidated balance sheets or its results of operations. 78,975 $ The following table presents, as of December 31, 2015 and 2014, the gross and net derivative payables by contract and settlement type. Derivative payables have been netted on the Consolidated balance sheets against derivative receivables and cash collateral receivables from the same counterparty with respect to derivative contracts for which the Firm has obtained an appropriate legal opinion with respect to the master netting agreement. Where such a legal opinion has not been either sought or obtained, the payables are not eligible under U.S. GAAP for netting on the Consolidated balance sheets, and are shown separately in the table below. OTC OTC-cleared 2015 398,518 29 $ 12,520 (c) 9,133 $ 515,904 $ (503,384) (c) $ $ 393,709 $ (384,576) 240,398 (240,369) derivative payables Net Amounts netted on the Consolidated balance sheets Gross derivative payables Net derivative payables Amounts netted on the Consolidated balance sheets Gross derivative payables 2014 $ 1,328,428 (c) Commodity contracts: 59,677 20,717 Derivative receivables where an appropriate legal opinion has not been either sought or obtained Derivative receivables with appropriate legal opinion $ 947,642 $ (902,201) 24,200 9,199 Total commodity contracts Exchange-traded (a) 14,236 - 8,228 (14,327) 22,555 8,229 (6,772) 15,001 OTC-cleared Total derivative receivables recognized on the Consolidated balance sheets $ 961,878 (9,108) 20,717 14,236 58,258 (b)(c) (c) $ (1,249,453) $ 12,384 (29,671) 4,156 (15,344) 19,500 42,055 $ 1,307,711 8,320 45,441 $ (b) (15,880) 91 $ (397,250) <1 year December 31, 2015 (12) Commodity(d) 617 (142) 1 (7) 25 Foreign exchange (c) 156 2,308 $ (58) Credit (b) 853 $ OTC-cleared Exchange-traded(a) Total interest rate contracts Credit contracts: 70 178 Total $ For both single-name CDS contracts and index CDS contracts, upon the occurrence of a credit event, under the terms of a CDS contract neither party to the CDS contract has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value of the reference obligation at settlement of the credit derivative contract, also known as the recovery value. The protection purchaser does not need to hold the debt instrument of the underlying reference entity in order to receive amounts due under the CDS contract when a credit event occurs. Credit derivatives may reference the credit of either a single reference entity ("single-name") or a broad-based index. The Firm purchases and sells protection on both single- name and index-reference obligations. Single-name CDS and index CDS contracts are either OTC or OTC-cleared derivative contracts. Single-name CDS are used to manage the default risk of a single reference entity, while index CDS contracts are used to manage the credit risk associated with the broader credit markets or credit market segments. Like the S&P 500 and other market indices, a CDS index consists of a portfolio of CDS across many reference entities. New series of CDS indices are periodically established with a new underlying portfolio of reference entities to reflect changes in the credit markets. If one of the reference entities in the index experiences a credit event, then the reference entity that defaulted is removed from the index. CDS can also be referenced against specific portfolios of reference names or against customized exposure levels based on specific client demands: for example, to provide protection against the first $1 million of realized credit losses in a $10 million portfolio of exposure. Such structures are commonly known as tranche CDS. Credit default swaps The Firm is both a purchaser and seller of protection in the credit derivatives market and uses these derivatives for two primary purposes. First, in its capacity as a market-maker, the Firm actively manages a portfolio of credit derivatives by purchasing and selling credit protection, predominantly on corporate debt obligations, to meet the needs of customers. Second, as an end-user, the Firm uses credit derivatives to manage credit risk associated with lending exposures (loans and unfunded commitments) and derivatives counterparty exposures in the Firm's wholesale businesses, and to manage the credit risk arising from certain financial instruments in the Firm's market-making businesses. Following is a summary of various types of credit derivatives. Credit derivatives are financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) and which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Credit derivatives expose the protection purchaser to the creditworthiness of the protection seller, as the protection seller is required to make payments under the contract when the reference entity experiences a credit event, such as a bankruptcy, a failure to pay its obligation or a restructuring. The seller of credit protection receives a premium for providing protection but has the risk that the underlying instrument referenced in the contract will be subject to a credit event. Credit derivatives JPMorgan Chase & Co./2015 Annual Report 218 (b) Relates to credit derivatives used to mitigate credit risk associated with lending exposures in the Firm's wholesale businesses. These derivatives do not include credit derivatives used to mitigate counterparty credit risk arising from derivative receivables, which is included in gains and losses on derivatives related to market-making activities and other derivatives. Gains and losses were recorded in principal transactions revenue. (a) Primarily represents interest rate derivatives used to hedge the interest rate risk inherent in the mortgage pipeline, warehouse loans and MSRs, as well as written commitments to originate warehouse loans. Gains and losses were recorded predominantly in mortgage fees and related income. The Firm makes markets in derivatives in order to meet the needs of customers and uses derivatives to manage certain risks associated with net open risk positions from the Firm's market-making activities, including the counterparty credit risk arising from derivative receivables. All derivatives not included in the hedge accounting or specified risk management categories above are included in this category. Gains and losses on these derivatives are primarily recorded in principal transactions revenue. See Note 7 for information on principal transactions revenue. (d) Primarily relates to commodity derivatives used to mitigate energy price risk associated with energy-related contracts and investments. Gains and losses were recorded in principal transactions revenue. Gains and losses on derivatives related to market-making activities and other derivatives (c) Primarily relates to hedges of the foreign exchange risk of specified foreign currency-denominated assets and liabilities. Gains and losses were recorded in principal transactions revenue. 654 936 $ 2,399 $ OTC Credit-related notes OTC-cleared Gross derivative receivables 27,231 44,082 6,866 Total credit contracts 50,948 (43,182) (6,863) (50,045) 900 (916,532) (c) 66,636 916 3 9,320 (9,284) 36 903 (65,720) 943,763 (c) 20,888 (643,248) Amounts netted on the Consolidated balance sheets Net derivative receivables Gross derivative receivables 2014 Amounts netted on the Consolidated balance sheets Net derivative receivables $ 417,386 $ (396,506) 246,750 (246,742) $ 20,880 $ 542,107 $ (514,914) (c) (c) $ 27,193 8 401,656 (401,618) 38 664,136 2015 (in millions) A credit-related note is a funded credit derivative where the issuer of the credit-related note purchases from the note investor credit protection on a reference entity or an index. Under the contract, the investor pays the issuer the par value of the note at the inception of the transaction, and in return, the issuer pays periodic payments to the investor, based on the credit risk of the referenced entity. The issuer also repays the investor the par value of the note at maturity unless the reference entity (or one of the entities that makes up a reference index) experiences a specified credit event. If a credit event occurs, the issuer is not obligated to repay the par value of the note, but rather, the issuer pays the investor the difference between the par value of the note and the fair value of the defaulted reference obligation at the time of settlement. Neither party to the credit-related note has recourse to the defaulting reference entity. JPMorgan Chase & Co./2015 Annual Report $ 2,078,096 $ (2,056,982) (43,281) (2,100,263) (40) purchased (d) Other protection (sold)/ purchased (c) underlyings (b) $ Protection sold Net protection Protection purchased Maximum payout/Notional amount 35,518 11,520 $ $ with identical 32,048 2,110,144 21,114 $ (11,233) 18,631 Protection sold - credit derivatives and credit-related notes ratings (a)/maturity profile The following tables summarize the notional amounts by the ratings and maturity profile, and the total fair value, of credit derivatives and credit-related notes as of December 31, 2015 and 2014, where JPMorgan Chase is the seller of protection. The maturity profile is based on the remaining contractual maturity of the credit derivative contracts. The ratings profile is based on the rating of the reference entity on which the credit derivative contract is based. The ratings and maturity profile of credit derivatives and credit-related notes where JPMorgan Chase is the purchaser of protection are comparable to the profile reflected below. (d) Represents protection purchased by the Firm on referenced instruments (single-name, portfolio or index) where the Firm has not sold any protection on the identical reference instrument. (a) Other credit derivatives predominantly consists of credit swap options. (b) Represents the total notional amount of protection purchased where the underlying reference instrument is identical to the reference instrument on protection sold; the notional amount of protection purchased for each individual identical underlying reference instrument may be greater or lower than the notional amount of protection sold. (c) Does not take into account the fair value of the reference obligation at the time of settlement, which would generally reduce the amount the seller of protection pays to the buyer of protection in determining settlement value. Total 41,810 9,841 $ $ $ 2,110,144 $ (2,100,303) 3,704 (40) 38,106 9,881 19,475 $ 1,440,359 The following tables present a summary of the notional amounts of credit derivatives and credit-related notes the Firm sold and purchased as of December 31, 2015 and 2014. Upon a credit event, the Firm as a seller of protection would typically pay out only a percentage of the full notional amount of net protection sold, as the amount actually required to be paid on the contracts takes into account the recovery value of the reference obligation at the time of settlement. The Firm manages the credit risk on contracts to sell protection by purchasing protection with identical or similar underlying reference entities. Other purchased protection referenced in the following tables includes credit derivatives bought on related, but not identical, reference positions (including indices, portfolio coverage and other reference points) as well as protection purchased through credit-related notes. 4,715 30,803 Credit default swaps Credit derivatives December 31, 2014 (in millions) Total Credit-related notes Total credit derivatives Other credit derivatives (a) Other credit derivatives (a) Credit derivatives December 31, 2015 (in millions) Total credit derivatives and credit-related notes The Firm does not use notional amounts of credit derivatives as the primary measure of risk management for such derivatives, because the notional amount does not take into account the probability of the occurrence of a credit event, the recovery value of the reference obligation, or related cash instruments and economic hedges, each of which reduces, in the Firm's view, the risks associated with such derivatives. Notes to consolidated financial statements 219 Credit default swaps Total credit derivatives Credit-related notes Maximum payout/Notional amount 11,550 1,440,359 18,792 (4,580) 38,158 16,130 $ 12,011 $ $ 1,402,201 $ (1,428,839) $ (1,386,071) (42,738) (1,428,809) (30) purchased (d) Other protection Net protection (sold)/ purchased (c) Protection purchased with identical underlyings (b) Protection sold (30) 1,268 - 634,107 Interest rate (a) Contract type Year ended December 31, 2014 (in millions) Total Commodity (c) Foreign exchange (b) Foreign exchange (b) Interest rate (a) Year ended December 31, 2015 (in millions) The following tables present derivative instruments, by contract type, used in fair value hedge accounting relationships, as well as pretax gains/(losses) recorded on such derivatives and the related hedged items for the years ended December 31, 2015, 2014 and 2013, respectively. The Firm includes gains/(losses) on the hedging derivative and the related hedged item in the same line item in the Consolidated statements of income. Fair value hedge gains and losses The following tables provide information related to gains and losses recorded on derivatives based on their hedge accounting designation or purpose. In certain instances the Firm enters into transactions in which it transfers financial assets but maintains the economic exposure to the transferred assets by entering into a derivative with the same counterparty in contemplation of the initial transfer. The Firm generally accounts for such transfers as collateralized financing transactions as described in Note 13, but in limited circumstances they may qualify to be accounted for as a sale and a derivative under U.S. GAAP. The amount of such transfers accounted for as a sale where the associated derivative was outstanding at December 31, 2015 was not material. Impact of derivatives on the Consolidated statements of income 1,388 Contract type Commodity(c) Total Year ended December 31, 2013 (in millions) Excluded components Excluded components recorded directly in income (a) Effective portion recorded in OCI recorded directly in income(a) Effective portion recorded Effective $(379) Commodity(c) Foreign exchange (b) Interest rate (a) Contract type 366 components 1,093 1,046 $ 32,303 27,585 22,328 $ 18,942 Collateral posted $ Aggregate fair value of net derivative payables December 31, (in millions) The following table shows the impact of a single-notch and two-notch downgrade of the long-term issuer ratings of JPMorgan Chase & Co. and its subsidiaries, predominantly JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), at December 31, 2015 and 2014, related to OTC and OTC-cleared derivative contracts with contingent collateral or termination features that may be triggered upon a ratings downgrade. Derivatives contracts generally require additional collateral to be posted or terminations to be triggered when the predefined threshold rating is breached. A downgrade by a single rating agency that does not result in a rating lower than a preexisting corresponding rating provided by another major rating agency will generally not result in additional collateral (except in certain instances in which additional initial margin may be required upon a ratings downgrade), nor in termination payments requirements. The liquidity impact in the table is calculated based upon a downgrade below the lowest current rating by the rating agencies referred to in the derivative contract. 2014 OTC and OTC-cleared derivative payables containing downgrade triggers Liquidity risk and credit-related contingent features In addition to the specific market risks introduced by each derivative contract type, derivatives expose JPMorgan Chase to credit risk - the risk that derivative counterparties may fail to meet their payment obligations under the derivative contracts and the collateral, if any, held by the Firm proves to be of insufficient value to cover the payment obligation. It is the policy of JPMorgan Chase to actively pursue, where possible, the use of legally enforceable master netting arrangements and collateral agreements to mitigate derivative counterparty credit risk. The amount of derivative receivables reported on the Consolidated balance sheets is the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and cash collateral held by the Firm. While derivative receivables expose the Firm to credit risk, derivative payables expose the Firm to liquidity risk, as the derivative contracts typically require the Firm to post cash or securities collateral with counterparties as the fair value of the contracts moves in the counterparties' favor or upon specified downgrades in the Firm's and its subsidiaries' respective credit ratings. Certain derivative contracts also provide for termination of the contract, generally upon a downgrade of either the Firm or the counterparty, at the fair value of the derivative contracts. The following table shows the aggregate fair value of net derivative payables related to OTC and OTC-cleared derivatives that contain contingent collateral or termination features that may be triggered upon a ratings downgrade, and the associated collateral the Firm has posted in the normal course of business, at December 31, 2015 and 2014. (c) Net amount represents exposure of counterparties to the Firm. (b) Derivative payables collateral relates only to OTC and OTC-cleared derivative instruments. Amounts exclude collateral transferred related to exchange- traded derivative instruments. (a) Represents liquid security collateral as well as cash collateral held at third party custodians. For some counterparties, the collateral amounts of financial instruments may exceed the derivative receivables and derivative payables balances. Where this is the case, the total amount reported is limited to the net derivative receivables and net derivative payables balances with that counterparty. (10,505) $ 41,541 2015 JPMorgan Chase & Co./2015 Annual Report 215 Notes to consolidated financial statements 3,028 $ Single-notch Two-notch downgrade downgrade 2014 271 807 $ Derivatives executed in contemplation of a sale of the underlying financial asset (b) Amounts represent fair values of derivative payables, and do not reflect collateral posted. (a) Includes the additional collateral to be posted for initial margin. Amount required to settle contracts with termination triggers upon downgrade (b) $ Amount of additional collateral to be posted upon downgrade (a) December 31, (in millions) Single-notch Two-notch downgrade downgrade 2015 Liquidity impact of downgrade triggers on OTC and OTC-cleared derivatives 3,331 Net amount(c) Excluded 2014 $ (323,398) (157,281) Noninvestment-grade Investment-grade Risk rating of reference entity Net fair value Fair value of payables(b) $ (1,118,293) (396,798) Fair value of receivables (b) >5 years 1-5 years <1 year (in millions) December 31, 2014 $ (1,365) Total notional amount $ (79,486) (25,047) $ (1,521,177) (579,126) $ JPMorgan Chase & Co./2015 Annual Report 220 $ 17,675 $ (104,533) (b) Amounts are shown on a gross basis, before the benefit of legally enforceable master netting agreements and cash collateral received by the Firm. (a) The ratings scale is primarily based on external credit ratings defined by S&P and Moody's Investors Service ("Moody's"). $ (2,100,303) $ 46,444 $ (28,769) $ (1,515,091) $ (480,679) Total (1,778) $19,453 (6,314) (22,455) $ 25,767 20,677 $ 2013 Interest rate (a) (in millions) (c) Hedge ineffectiveness is the amount by which the cumulative gain or loss on the designated derivative instrument exceeds the present value of the cumulative expected change in cash flows on the hedged item attributable to the hedged risk. JPMorgan Chase & Co./2015 Annual Report 217 Notes to consolidated financial statements In 2015, the Firm reclassified approximately $150 million of net losses from AOCI to other income because the Firm determined that it was probable that the forecasted interest payment cash flows would not occur as a result of the planned reduction in wholesale non-operating deposits. The Firm did not experience any forecasted transactions that failed to occur for the years ended December 31, 2014 or 2013. Over the next 12 months, the Firm expects that approximately $95 million (after-tax) of net losses recorded in AOCI at December 31, 2015, related to cash flow hedges, will be recognized in income. For terminated cash flow hedges, the maximum length of time over which forecasted transactions are remaining is approximately 7 years. For open cash flow hedges, the maximum length of time over which forecasted transactions are hedged is approximately 2 years. The Firm's longer-dated forecasted transactions relate to core lending and borrowing activities. (b) Primarily consists of hedges of the foreign currency risk of non-U.S. dollar-denominated revenue and expense. The income statement classification of gains and losses follows the hedged item - primarily noninterest revenue and compensation expense. Net investment hedge gains and losses 2013. Gains/(losses) recorded in income and other comprehensive income/(loss) Year ended December 31, (in millions) Foreign exchange derivatives 2015 The following table presents hedging instruments, by contract type, that were used in net investment hedge accounting relationships, and the pretax gains/(losses) recorded on such instruments for the years ended December 31, 2015, 2014 and (a) Primarily consists of benchmark interest rate hedges of LIBOR-indexed floating-rate assets and floating-rate liabilities. Gains and losses were recorded in net interest income, and for the forecasted transactions that the Firm determined during the year ended December 31, 2015, were probable of not occurring, in other income. (424) $ 2013 2014 2015 Derivatives gains/(losses) recorded in income Year ended December 31, The following table presents pretax gains/(losses) recorded on a limited number of derivatives, not designated in hedge accounting relationships, that are used to manage risks associated with certain specified assets and liabilities, including certain risks arising from the mortgage pipeline, warehouse loans, MSRs, wholesale lending exposures, AFS securities, foreign currency-denominated assets and liabilities, and commodities-related contracts and investments. Gains and losses on derivatives used for specified risk management purposes (a) Certain components of hedging derivatives are permitted to be excluded from the assessment of hedge effectiveness, such as forward points on foreign exchange forward contracts. Amounts related to excluded components are recorded in other income. The Firm measures the ineffectiveness of net investment hedge accounting relationships based on changes in spot foreign currency rates and, therefore, there was no significant ineffectiveness for net investment hedge accounting relationships during 2015, 2014 and 2013. (565) 40 $ (457) 33 $ (101) $ (525) Contract type (a) Collateral not nettable on the Consolidated balance sheets 2014 - OTC-cleared 4,872 (23,036) 27,908 3,869 Exchange-traded(a) (19,589) OTC Equity contracts: 16,420 (c) (201,644) (c) 23,458 10,998 (9,891) 1,107 25,129 10,697 (6,256) 16,953 OTC Commodity contracts: 6,250 (34,522) (c) 1,378 (11,486) (c) 12,864 (c) 40,772 (c) 4,976 (29,480) 34,456 Total equity contracts 218,064 (13,211) 14,348 185,479 (64,904) 74,830 1,360 65,432 1,360 (43,019) (5,969) (48,988) 528 50,348 44,379 5,969 13,788 (900,634) (c) 914,422 (c) 9,162 (624,945) Total credit contracts - 9,398 (9,398) Total foreign exchange contracts Exchange-traded (a) 16,420 (201,578) (c) (66) 66 217,998 (c) 14,348 (170,830) (301) 301 OTC-cleared 185,178 OTC Foreign exchange contracts: 528 (74,302) (171,131) 11,918 OTC-cleared - $ (13,543) (a) $ 31,898 45,441 $ Net derivative receivables exposure Net 58,258 $ Collateral not nettable on the Consolidated balance sheets 2015 Derivative payable collateral (b) Derivative receivables with appropriate legal opinions $ December 31, (in millions) Derivative receivable collateral The following tables present information regarding certain financial instrument collateral received and transferred as of December 31, 2015 and 2014, that is not eligible for net presentation under U.S. GAAP. The collateral included in these tables relates only to the derivative instruments for which appropriate legal opinions have been obtained; excluded are (i) additional collateral that exceeds the fair value exposure and (ii) all collateral related to derivative instruments where an appropriate legal opinion has not been either sought or obtained. Net derivative receivables 2014 Collateral not nettable on the Consolidated balance sheets Net exposure (16,194) 52,046 $ $ Net derivative payables Net amount(c) (7,957) $ 32,638 (a) 40,595 $ $ Derivative payables with appropriate legal opinions nettable on the Consolidated balance sheets Net derivative payables December 31, (in millions) Collateral not 2015 $ 42,064 (a) JPMorgan Chase & Co./2015 Annual Report 214 agency securities and other Group of Seven Nations ("G7") government bonds), (b) the amount of collateral held or transferred exceeds the fair value exposure, at the individual counterparty level, as of the date presented, or (c) the collateral relates to derivative receivables or payables where an appropriate legal opinion has not been either sought or obtained. In addition to the cash collateral received and transferred that is presented on a net basis with net derivative receivables and payables, the Firm receives and transfers additional collateral (financial instruments and cash). These amounts mitigate counterparty credit risk associated with the Firm's derivative instruments but are not eligible for net presentation, because (a) the collateral consists of non-cash financial instruments (generally U.S. government and 10,749 40,595 $ (b) (15,578) 52 (9,322) $ 942,912 Total derivative payables recognized on the Consolidated balance sheets 12,195 Derivative payables where an appropriate legal opinion has not been either sought or obtained Derivative payables with appropriate legal opinions $ 930,717 $ (890,122) 26,327 9,374 Total commodity contracts Exchange-traded (a) 18,486 43,615 $ 1,291,703 (c) (75,004) (15,344) (28,555) (c) The prior period amounts have been revised to conform with the current period presentation. These revisions had no impact on Firm's Consolidated balance sheets or its results of operations. (a) Exchange-traded derivative balances that relate to futures contracts are settled daily. (b) Included cash collateral netted of $61.6 billion and $64.2 billion related to OTC and OTC-cleared derivatives at December 31, 2015, and 2014, respectively. 71,116 $ $ 1,310,773 (c) 52,790 $ 19,070 19,070 12,195 52,046 $ (b)(c) $(1,239,657) 15,060 3,142 Notional amount of derivative contracts Asset category 6,550 U.S. Non-U.S. $ 231 $ 23 $ $ (34) (2) $ 197 $ Non-U.S. 21 $ The following table presents the actual rate of return on plan assets for the U.S. and non-U.S. defined benefit pension and OPEB plans. Year ended December 31, Actual rate of return: Defined benefit pension plans OPEB plans U.S. 2015 2014 2013 Non-U.S. 2015 $ 2014 U.S. Defined benefit pension plans $ (216) $ 1,714 $ (2,047) $ (113) $ (27) $ (14) $ 21 $ (4) $ (258) $ (94) $1,528 $ (2,012) $ (80) OPEB plans $ 16 50 $ (53) $ (68) $ (313) (a) Includes various defined benefit pension plans which are individually immaterial. JPMorgan Chase & Co./2015 Annual Report 225 Notes to consolidated financial statements The estimated pretax amounts that will be amortized from AOCI into net periodic benefit cost in 2016 are as follows. (in millions) Net loss/(gain) Prior service cost/(credit) Total $ Total recognized in other comprehensive income Total recognized in net periodic benefit cost and other comprehensive income 2013 7.29% 9.84 2015 2014 4.50% 4.00% 0.80 -3.70% 1.00 -3.60% 4.40 4.10 3.50 3.50 Non-U.S. 2.25 -4.30 Year ended December 31, Ultimate Year when rate will reach ultimate Weighted-average assumptions used to determine net periodic benefit costs U.S. 2015 2014 2013 5.50 6.00 2.75 -4.20 0.88% 1.16 2014 U.S. 15.95% (0.48) 4.92% 5.62 17.69% 13.88 ΝΑ 3.74 23.80% NA ΝΑ Plan assumptions JPMorgan Chase's expected long-term rate of return for U.S. defined benefit pension and OPEB plan assets is a blended average of the investment advisor's projected long-term (10 years or more) returns for the various asset classes, weighted by the asset allocation. Returns on asset classes are developed using a forward-looking approach and are not strictly based on historical returns. Equity returns are generally developed as the sum of inflation, expected real earnings growth and expected long-term dividend yield. Bond returns are generally developed as the sum of inflation, real bond yield and risk spread (as appropriate), adjusted for the expected effect on returns from changing yields. Other asset-class returns are derived from their relationship to the equity and bond markets. Consideration is also given to current market conditions and the short- term portfolio mix of each plan. For the U.K. defined benefit pension plans, which represent the most significant of the non-U.S. defined benefit pension plans, procedures similar to those in the U.S. are used to develop the expected long-term rate of return on plan assets, taking into consideration local market conditions and the specific allocation of plan assets. The expected long-term rate of return on U.K. plan assets is an average of projected long-term returns for each asset class. The return on equities has been selected by reference to the yield on long-term U.K. government bonds plus an equity risk premium above the risk-free rate. The expected return on "AA" rated long-term corporate bonds is based on an implied yield for similar bonds. The discount rate used in determining the benefit obligation under the U.S. defined benefit pension and OPEB plans was provided by our actuaries. This rate was selected by reference to the yields on portfolios of bonds with maturity dates and coupons that closely match each of the plan's projected cash flows; such portfolios are derived from a broad-based universe of high-quality corporate bonds as of the measurement date. In years in which these hypothetical bond portfolios generate excess cash, such excess is assumed to be reinvested at the one-year forward rates implied by the Citigroup Pension Discount Curve published as of the measurement date. The discount rate for the U.K. defined benefit pension plan represents a rate of appropriate duration from the analysis of yield curves provided by our actuaries. In 2014, the Society of Actuaries ("SOA") completed a comprehensive review of mortality experience of uninsured private retirement plans in the U.S. In October 2014, the SOA published new mortality tables and a new mortality improvement scale that reflects improved life expectancies and an expectation that this trend will continue. In 2014, the Firm adopted the SOA's tables and projection scale, resulting in an estimated increase in PBO of $533 million. In 2015, the SOA updated the projection scale to reflect two additional years of historical data. The Firm has adopted the updated projection scale resulting in an estimated decrease in PBO in 2015 of $112 million. 2015 At December 31, 2015, the Firm increased the discount rates used to determine its benefit obligations for the U.S. defined benefit pension and OPEB plans in light of current market interest rates, which will result in a decrease in expense of approximately $63 million for 2016. The 2016 expected long-term rate of return on U.S. defined benefit pension plan assets and U.S. OPEB plan assets are 6.50% and 5.75%, respectively. For 2016, the initial health care benefit obligation trend assumption has been set at 5.50%, and the ultimate health care trend assumption and the year to reach the ultimate rate remains at 5.00% and 2017, respectively, unchanged from 2015. As of December 31, 2015, the interest crediting rate assumption and the assumed rate of compensation increase remained at 5.00% and 3.50%, respectively. 226 JPMorgan Chase & Co./2015 Annual Report Weighted-average assumptions used to determine benefit obligations December 31, Discount rate: Defined benefit pension plans OPEB plans Rate of compensation increase Health care cost trend rate: Assumed for next year The following tables present the weighted-average annualized actuarial assumptions for the projected and accumulated postretirement benefit obligations, and the components of net periodic benefit costs, for the Firm's significant U.S. and non-U.S. defined benefit pension and OPEB plans, as of and for the periods indicated. 5.00 - (39) (a) Net periodic defined benefit cost 122 (186) 35 33 43 64 (74) (64) Other defined benefit pension plans(a) 14 1 14 10 6 14 ΝΑ ΝΑ Total defined benefit plans 136 (172) 50 43 15 49 - (1) (929) (985) (956) (150) (172) (142) 1 $ 31 (106) $ 1 38 (101) 35 (92) Special termination benefits 247 271 35 47 49 (34) (41) (41) (2) (2) (2) 25 14 (a) 78 (55) ΝΑ (64) (55) - 53 Amortization of net loss Amortization of prior service (cost)/credit (247) 34 41 (25) (271) 41 (35) (47) 2 Prior service credit arising during the year 2 $ 57 $ 19 $ 21 $ (5) $ (257) (1) 1 Foreign exchange impact and other (33) (a) (49) 2 (74) (3) $ 1,645 $ (1,817) $ (47) Net (gain)/loss arising during the year Total defined contribution plans 449 438 447 320 329 321 NA ΝΑ ΝΑ $ Total pension and OPEB cost included in $ 585 $ 266 $ 497 $ 363 $ 378 $ 399 $ (74) $ (64) $ (55) Changes in plan assets and benefit obligations recognized in other comprehensive income compensation expense 5.00 2017 2017 Total fair Level 1 Level 2 Level 3 value Level 1 Level 2 value $ 112 $ Total fair - - $ 112 $ 114 $ 1 $ 115 4,826 $ 339 Corporate debt securities (c) Common/collective trust funds (a) 100% 100% 100% 100% 100% 100% 100% 100% 100% (a) Debt securities primarily include corporate debt, U.S. federal, state, local and non-U.S. government, and mortgage-backed securities. (b) Alternatives primarily include limited partnerships. Limited partnerships (b) (c) Represents the U.S. OPEB plan only, as the U.K. OPEB plan is unfunded. JPMorgan Chase & Co./2015 Annual Report Fair value measurement of the plans' assets and liabilities For information on fair value measurements, including descriptions of level 1, 2, and 3 of the fair value hierarchy and the valuation methods employed by the Firm, see Note 3. Pension and OPEB plan assets and liabilities measured at fair value U.S. defined benefit pension plans Non-U.S. defined benefit pension plans(s) December 31, 2015 (in millions) Cash and cash equivalents Equity securities 228 Total 51 4,833 28 Derivative receivables 104 104 - 209 209 Other(d) 1,760 27 26 534 257 53 310 Total assets measured at fair value $ 7,670 $ 1,930 $ 539 $ 10,139 (e) $ 1,722 2,321 2 2 1 1,002 157 1,159 339 135 135 53 53 1,619 2 68 1,621 758 U.S. federal, state, local and non-U.S. government debt securities 580 108 688 212 504 716 Mortgage-backed securities 67 758 1 1 1 3.50 3.50 4.00 0.90 - 4.80 ΝΑ 2.75 -4.20 1.20 5.30 ΝΑ 2.75 -4.60 2.40 -4.90 ΝΑ 2.75 -4.10 Health care cost trend rate: Assumed for next year Ultimate Rate of compensation increase Year when rate will reach ultimate 6.50 7.00 5.00 5.00 2017 2017 2017 The following table presents the effect of a one-percentage- point change in the assumed health care cost trend rate on JPMorgan Chase's accumulated postretirement benefit obligation. As of December 31, 2015, there was no material effect on total service and interest cost. Year ended December 31, 2015 (in millions) Effect on accumulated postretirement benefit obligation 6.00 1-Percentage 1-Percentage point point increase decrease 6.25 6.00 Non-U.S. 2015 2014 2013 Discount rate: Defined benefit pension plans 4.00% 5.00% 3.90% 1.00 3.60% 6.25 1.10 4.40% OPEB plans 4.10 4.90 3.90 Expected long-term rate of return on plan assets: Defined benefit pension plans 6.50 7.00 7.50 OPEB plans 1.40 - 4.40% $ 8 $ (7) 59% 60% Equity securities 0-85 48 46 40 38 61% 38 30-70% 30-70 31% 50% 50 50 Real estate 0-10 4 4 1 Alternatives (b) 0-35 16 19 50% 32% 0-80% Debt securities(a) JPMorgan Chase's U.S. defined benefit pension and OPEB plan expense is sensitive to the expected long-term rate of return on plan assets and the discount rate. With all other assumptions held constant, a 25-basis point decline in the expected long-term rate of return on U.S. plan assets would result in an aggregate increase of approximately $39 million in 2016 U.S. defined benefit pension and OPEB plan expense. A 25-basis point decline in the discount rate for the U.S. plans would result in an increase in 2016 U.S. defined benefit pension and OPEB plan expense of approximately an aggregate $31 million and an increase in the related benefit obligations of approximately an aggregate $296 million. A 25-basis point decrease in the interest crediting rate for the U.S. defined benefit pension plan would result in a decrease in 2016 U.S. defined benefit pension expense of approximately $35 million and a decrease in the related PBO of approximately $145 million. A 25-basis point decline in the discount rates for the non- U.S. plans would result in an increase in the 2016 non-U.S. defined benefit pension plan expense of approximately $17 million. JPMorgan Chase & Co./2015 Annual Report 227 Notes to consolidated financial statements Investment strategy and asset allocation The Firm's U.S. defined benefit pension plan assets are held in trust and are invested in a well-diversified portfolio of equity and fixed income securities, cash and cash equivalents, and alternative investments (e.g., hedge funds, private equity, real estate and real assets). Non-U.S. defined benefit pension plan assets are held in various trusts and are also invested in well-diversified portfolios of equity, fixed income and other securities. Assets of the Firm's COLI policies, which are used to partially fund the U.S. OPEB plan, are held in separate accounts of an insurance company and are allocated to investments intended to replicate equity and fixed income indices. The investment policy for the Firm's U.S. defined benefit pension plan assets is to optimize the risk-return relationship as appropriate to the needs and goals of the plan using a global portfolio of various asset classes diversified by market segment, economic sector, and issuer. Assets are managed by a combination of internal and external investment managers. Periodically the Firm performs a comprehensive analysis on the U.S. defined benefit pension plan asset allocations, incorporating projected asset and liability data, which focuses on the short- and long-term impact of the asset allocation on cumulative pension expense, economic cost, present value of contributions and funded status. As the U.S. defined benefit pension plan is overfunded, the investment strategy for this plan was adjusted in 2013 to provide for greater liquidity. Currently, approved asset allocation ranges are: U.S. equity 0% to 45%, international equity 0% to 40%, debt securities 0% to 80%, hedge funds 0% to 5%, real estate 0% to 10%, real assets 0% to 10% and private equity 0% to 20%. Asset allocations are not managed to a specific target but seek to shift asset class allocations within these stated ranges. Investment strategies incorporate the economic outlook and the anticipated implications of the macroeconomic environment on the various asset classes while maintaining an appropriate level of liquidity for the plan. The Firm regularly reviews the asset allocations and asset managers, as well as other factors that impact the portfolio, which is rebalanced when deemed necessary. For the U.K. defined benefit pension plans, which represent the most significant of the non-U.S. defined benefit pension plans, the assets are invested to maximize returns subject to an appropriate level of risk relative to the plans' liabilities. In order to reduce the volatility in returns relative to the plans' liability profiles, the U.K. defined benefit pension plans' largest asset allocations are to debt securities of appropriate durations. Other assets, mainly equity securities, are then invested for capital appreciation, to provide long-term investment growth. Similar to the U.S. defined benefit pension plan, asset allocations and asset managers for the U.K. plans are reviewed regularly and the portfolios are rebalanced when deemed necessary. Investments held by the Plans include financial instruments which are exposed to various risks such as interest rate, market and credit risks. Exposure to a concentration of credit risk is mitigated by the broad diversification of both U.S. and non-U.S. investment instruments. Additionally, the investments in each of the common/collective trust funds and registered investment companies are further diversified into various financial instruments. As of December 31, 2015, assets held by the Firm's U.S. and non-U.S. defined benefit pension and OPEB plans do not include JPMorgan Chase common stock, except through indirect exposures through investments in third-party stock-index funds. The plans hold investments in funds that are sponsored or managed by affiliates of JPMorgan Chase in the amount of $3.2 billion and $3.7 billion for U.S. plans and $1.2 billion and $1.4 billion for non-U.S. plans, as of December 31, 2015 and 2014, respectively. The following table presents the weighted-average asset allocation of the fair values of total plan assets at December 31 for the years indicated, as well as the respective approved range/target allocation by asset category, for the Firm's U.S. and non- U.S. defined benefit pension and OPEB plans. Defined benefit pension plans U.S. Non-U.S. OPEB plans(c) December 31, Target Allocation % of plan assets 2015 Target 2014 Allocation % of plan assets 2015 2014 Target Allocation % of plan assets 2015 2014 125 $ $ $ 33 137 $ 2,081 2014 $ 1,699 2013 $ 1,472 1,310 222 JPMorgan Chase & Co./2015 Annual Report Note 8 - Interest income and Interest expense Interest income and interest expense are recorded in the Consolidated statements of income and classified based on the nature of the underlying asset or liability. Interest income and interest expense includes the current-period interest accruals for financial instruments measured at fair value, except for financial instruments containing embedded derivatives that would be separately accounted for in accordance with U.S. GAAP absent the fair value option election; for those instruments, all changes in fair value, including any interest elements, are reported in principal transactions revenue. For financial instruments that are not measured at fair value, the related interest is included within interest income or interest expense, as applicable. Details of interest income and interest expense were as follows. Year ended December 31, (in millions) 2015 Interest Income 2015 2014 2013 $ 33,134 $ 32,218 $ 33,489 6,916 896 8,099 Taxable securities 7,617 Non taxable securities (a) Loans 1,706 Gain from sale of Visa B shares Other income on the Firm's Consolidated statements of income included the following: 2.135 Total commissions and fees 3,739 4,106 4,456 Total asset management, administration and commissions (a) (b) Year ended December 31, (in millions) Operating lease income (c) $ 15,931 $ 15,106 Represents fees earned from managing assets on behalf of the Firm's clients, including investors in Firm-sponsored funds and owners of separately managed investment accounts. Represents fees for services that are ancillary to investment management services, such as commissions earned on the sales or distribution of mutual funds to clients. Predominantly includes fees for custody, securities lending, funds services and securities clearance. Mortgage fees and related income This revenue category primarily reflects CCB's Mortgage Banking production and servicing revenue, including fees and income derived from mortgages originated with the intent to sell; mortgage sales and servicing including losses related to the repurchase of previously sold loans; the impact of risk-management activities associated with the mortgage pipeline, warehouse loans and MSRs; and revenue related to any residual interests held from mortgage securitizations. This revenue category also includes gains and losses on sales and lower of cost or fair value adjustments for mortgage loans held-for-sale, as well as changes in fair value for mortgage loans originated with the intent to sell and measured at fair value under the fair value option. Changes in the fair value of CCB MSRS are reported in mortgage fees and related income. Net interest income from mortgage loans is recorded in interest income. For a further discussion of MSRs, see Note 17. Card income This revenue category includes interchange income from credit and debit cards and net fees earned from processing credit card transactions for merchants. Card income is recognized as earned. Cost related to rewards programs is recorded when the rewards are earned by the customer and presented as a reduction to interchange income. Annual fees and direct loan origination costs are deferred and recognized on a straight-line basis over a 12-month period. Credit card revenue sharing agreements The Firm has contractual agreements with numerous co- brand partners and affinity organizations (collectively, "partners"), which grant the Firm exclusive rights to market to the customers or members of such partners. These partners endorse the credit card programs and provide their customer and member lists to the Firm, and they may also conduct marketing activities and provide awards under the various credit card programs. The terms of these agreements generally range from three to ten years. The Firm typically makes incentive payments to the partners based on new account originations, sales volumes and the cost of the partners' marketing activities and awards. Payments based on new account originations are accounted for as direct loan origination costs. Payments to partners based on sales volumes are deducted from interchange income as the related revenue is earned. Payments based on marketing efforts undertaken by the partners are expensed by the Firm as incurred and reported as noninterest expense. Other income $ 15,509 1,836 1,423 8,256 $ 1,252 $ 1,633 $ 2,067 Federal funds purchased and securities loaned or sold under repurchase agreements 609 604 Commercial paper 110 $ 50,973 $ 51,531 $ 52,669 134 Trading liabilities debt, short- term and other liabilities 622 712 1,104 Long-term debt 4,435 4,409 5,007 Beneficial interest issued by 582 112 Total securities Interest bearing deposits Total interest income 9,040 7,812 Trading assets 6,621 7,312 Federal funds sold and securities purchased under resale agreements 1,592 1,642 Interest expense 1,940 (532) (501) (127) 1,250 1,157 652 663 918 538 Deposits with banks Other assets(c) Securities borrowed (b) consolidated VIES 1,435 2,321 Advisory 2,111 1,631 1,318 type Total investment banking fees $ 6,751 $ 6,542 $ 6,354 Interest rate Trading revenue by instrument $ 1,933 $ 284 Credit 1,735 1,880 2,654 Foreign exchange 2,557 1,556 1,801 2,990 $ 1,362 2,563 5,036 4,640 Note 7 - Noninterest revenue Investment banking fees This revenue category includes equity and debt underwriting and advisory fees. Underwriting fees are recognized as revenue when the Firm has rendered all services to the issuer and is entitled to collect the fee from the issuer, as long as there are no other contingencies associated with the fee. Underwriting fees are net of syndicate expense; the Firm recognizes credit arrangement and syndication fees as revenue after satisfying certain retention, timing and yield criteria. Advisory fees are recognized as revenue when the related services have been performed and the fee has been earned. The following table presents the components of investment banking fees. Year ended December 31, (in millions) 2015 2014 2013 Physical commodities inventories are generally carried at the lower of cost or market (market approximates fair value) subject to any applicable fair value hedge accounting adjustments, with realized gains and losses and unrealized losses recorded in principal transactions revenue. The following table presents all realized and unrealized gains and losses recorded in principal transactions revenue. This table excludes interest income and interest expense on trading assets and liabilities, which are an integral part of the overall performance of the Firm's client-driven market- making activities. See Note 8 for further information on interest income and interest expense. Trading revenue is presented primarily by instrument type. The Firm's client- driven market-making businesses generally utilize a variety of instrument types in connection with their market-making and related risk-management activities; accordingly, the trading revenue presented in the table below is not representative of the total revenue of any individual line of business. 4,911 Year ended December 31, (in millions) Equity $ 1,408 $ 1,571 $ 1,499 Debt 3,232 3,340 3,537 2015 2014 2013 Total underwriting Underwriting All other commissions and fees 2,517 1,663 (in millions) 2015 2014 2013 Asset management fees Investment management fees (a) $ 9,403 All other asset management fees (b) 352 477 Year ended December 31, Total asset management fees 9,646 $ 9,169 $ 8,044 505 8,549 Total administration fees (c) 2,015 2,179 2,101 Commissions and other fees Brokerage commissions 2,304 2,270 9,755 842 The following table presents Firmwide asset management, administration and commissions. Notes to consolidated financial statements 2,083 10,057 9,024 9,339 351 $ 10,408 1,507 802 $ 10,531 $ 10,141 Principal transactions party service providers are predominantly expensed, such that asset management fees are recorded gross of payments made to third parties. Principal transactions revenue consists of realized and unrealized gains and losses on derivatives and other instruments (including those accounted for under the fair value option) primarily used in client-driven market-making activities and on private equity investments. In connection with its client-driven market-making activities, the Firm transacts in debt and equity instruments, derivatives and commodities (including physical commodities inventories and financial instruments that reference commodities). Principal transactions revenue also includes realized and unrealized gains and losses related to hedge accounting and specified risk-management activities, including: (a) certain derivatives designated in qualifying hedge accounting relationships (primarily fair value hedges of commodity and foreign exchange risk), (b) certain derivatives used for specific risk management purposes, primarily to mitigate credit risk, foreign exchange risk and commodity risk, and (c) other derivatives. For further information on the income statement classification of gains and losses from derivatives activities, see Note 6. Equity Commodity (a) Total trading revenue Private equity gains(b) Principal transactions (a) Commodity derivatives are frequently used to manage the Firm's risk exposure to its physical commodities inventories. For gains/(losses) related to commodity fair value hedges, see Note 6. (b) Includes revenue on private equity investments held in the Private Equity business within Corporate, as well as those held in other business segments. Lending- and deposit-related fees This revenue category includes fees from loan commitments, standby letters of credit, financial guarantees, deposit-related fees in lieu of compensating balances, cash management-related activities or transactions, deposit accounts and other loan-servicing activities. These fees are recognized over the period in which the related service is provided. Asset management, administration and commissions This revenue category includes fees from investment management and related services, custody, brokerage services, insurance premiums and commissions, and other products. These fees are recognized over the period in which the related service is provided. Performance-based fees, which are earned based on exceeding certain benchmarks or other performance targets, are accrued and recognized at the end of the performance period in which the target is met. The Firm has contractual arrangements with third parties to provide certain services in connection with its asset management activities. Amounts paid to third- JPMorgan Chase & Co./2015 Annual Report 221 In the financial commodity markets, the Firm transacts in OTC derivatives (e.g., swaps, forwards, options) and exchange-traded derivatives that reference a wide range of underlying commodities. In the physical commodity markets, the Firm primarily purchases and sells precious and base metals and may hold other commodities inventories under financing and other arrangements with clients. Prior to the 2014 sale of certain parts of its physical commodity business, the Firm also engaged in the purchase, sale, transport and storage of power, gas, liquefied natural gas, coal, crude oil and refined products. Total interest expense $ 435 7,463 $ (760) (777) (120) (119) (63) (16) (191) (266) $ 14,125 $ 14,623 - (b)(c) 3,511 $ $ 2,213 $ (11,774) $ 2,087 $(12,375) $ 164 $ 3,718 78 $ 1,855 $ 1,903 $ (3,322) $ (3,615) Fair value of plan assets, end of year $ Net funded status(a) 7 3 2 $ (11,912) $(12,536) $ (3,347) $ (3,640) $ (744) $ (842) $ 14,623 $ 14,354 $ 3,718 $ 7 231 31 52 3,532 518 $ 1,903 $ 1,757 13 159 36 45 46 2 1,010 2 Accumulated benefit obligation, end of year (a) Represents plans with an aggregate overfunded balance of $4.1 billion and $3.9 billion at December 31, 2015 and 2014, respectively, and plans with an aggregate underfunded balance of $636 million and $708 million at December 31, 2015 and 2014, respectively. 130 (617) $ 109 $ The following table presents the components of net periodic benefit costs reported in the Consolidated statements of income and other comprehensive income for the Firm's U.S. and non-U.S. defined benefit pension, defined contribution and OPEB plans. Year ended December 31, (in millions) Components of net periodic benefit cost Benefits earned during the year Interest cost on benefit obligations Expected return on plan assets Amortization: Net (gain)/loss Prior service cost/(credit) Pension plans 2015 U.S. 2014 - 2013 Non-U.S. 2014 OPEB plans 2013 2015 2014 2013 $ 340 $ 498 281 $ 534 314 447 $ 37 112 2015 $ 1,111 $ 1,061 NA ΝΑ 109 $ 130 2015 (b) At December 31, 2015 and 2014, approximately $533 million and $336 million, respectively, of U.S. plan assets included participation rights under participating annuity contracts. (c) At December 31, 2015 and 2014, defined benefit pension plan amounts not measured at fair value included $74 million and $106 million, respectively, of accrued receivables, and $123 million and $257 million, respectively, of accrued liabilities, for U.S. plans. (d) Includes an unfunded accumulated postretirement benefit obligation of $32 million and $37 million at December 31, 2015 and 2014, respectively, for the U.K. plan. 224 JPMorgan Chase & Co./2015 Annual Report Gains and losses For the Firm's defined benefit pension plans, fair value is used to determine the expected return on plan assets. Amortization of net gains and losses is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the PBO or the fair value of the plan assets. Any excess is amortized over the average future service period of defined benefit pension plan participants, which for the U.S. defined benefit pension plan is currently seven years and for the non-U.S. defined benefit pension plans is the period appropriate for the affected plan. In addition, prior service costs are amortized over the average remaining service period of active employees expected to receive benefits under the plan when the prior service cost is first recognized. The average remaining amortization period for the U.S. defined benefit pension plan for current prior service costs is four years. For the Firm's OPEB plans, a calculated value that recognizes changes in fair value over a five-year period is used to determine the expected return on plan assets. This value is referred to as the market related value of assets. Amortization of net gains and losses, adjusted for gains and losses not yet recognized, is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the accumulated postretirement benefit obligation or the market related value of assets. Any excess net gain or loss is amortized over the average expected lifetime of retired participants, which is currently thirteen years; however, prior service costs resulting from plan changes are amortized over the average years of service remaining to full eligibility age, which is currently two years. The following table presents pretax pension and OPEB amounts recorded in AOCI. December 31, 2014 Defined benefit pension plans U.S. OPEB plans (in millions) Net gain/(loss) $ Prior service credit/(cost) Accumulated other comprehensive income/(loss), pretax, end of year $ 2015 2014 (3,096) $ (3,346) $ 68 102 (3,028) $ (3,244) $ 2015 (513) $ 9 (504) $ 2014 (628) $ 11 Non-U.S. 260 184 (2) OPEB plans JPMorgan Chase offers postretirement medical and life insurance benefits to certain retirees and postretirement medical benefits to qualifying U.S. employees. These benefits vary with the length of service and the date of hire and provide for limits on the Firm's share of covered medical benefits. The medical and life insurance benefits are both contributory. Effective January 1, 2015, there was a transition of certain Medicare eligible retirees from JPMC group sponsored coverage to Medicare exchanges. As a result of this change, eligible retirees will receive a Healthcare Reimbursement Account amount each year if they enroll through the Medicare exchange. The impact of this change was not material. Postretirement medical benefits also are offered to qualifying United Kingdom ("U.K.") employees. JPMorgan Chase's U.S. OPEB obligation is funded with corporate-owned life insurance ("COLI") purchased on the lives of eligible employees and retirees. While the Firm owns the COLI policies, COLI proceeds (death benefits, withdrawals and other distributions) may be used only to reimburse the Firm for its net postretirement benefit claim payments and related administrative expense. The U.K. OPEB plan is unfunded. The following table presents the changes in benefit obligations, plan assets and funded status amounts reported on the Consolidated balance sheets for the Firm's U.S. and non-U.S. defined benefit pension and OPEB plans. As of or for the year ended December 31, (in millions) Change in benefit obligation Benefit obligation, beginning of year Benefits earned during the year Employees begin to receive matching contributions after completing a one-year-of-service requirement. Employees with total annual cash compensation of $250,000 or more are not eligible for matching contributions. Matching contributions vest after three years of service. The 401(k) Savings Plan also permits discretionary profit-sharing contributions by participating companies for certain employees, subject to a specified vesting schedule. Interest cost on benefit obligations Special termination benefits Curtailments Employee contributions Net gain/(loss) Benefits paid Expected Medicare Part D subsidy receipts Foreign exchange impact and other Benefit obligation, end of year Change in plan assets Fair value of plan assets, beginning of year Plan amendments Actual return on plan assets Notes to consolidated financial statements JPMorgan Chase & Co./2015 Annual Report 405 478 7,897 $ 9,350 Net interest income Provision for credit losses Net interest income after provision for credit losses $ 43,510 $ 43,634 $ 43,319 3,827 3,139 225 $ 39,683 $ 40,495 $ 43,094 (a) Represents securities which are tax exempt for U.S. federal income tax purposes. 223 (b) Negative interest income for the years ended December 31, 2015, 2014 and 2013, is a result of increased client-driven demand for certain securities combined with the impact of low interest rates; this is matched book activity and the negative interest expense on the corresponding securities loaned is recognized in interest expense. (c) Largely margin loans. Note 9 - Pension and other postretirement employee benefit plans The Firm has various defined benefit pension plans and other postretirement employee benefit ("OPEB") plans that provide benefits to its employees. These plans are discussed below. Defined benefit pension plans The Firm has a qualified noncontributory U.S. defined benefit pension plan that provides benefits to substantially all U.S. employees. The U.S. plan employs a cash balance formula in the form of pay and interest credits to determine the benefits to be provided at retirement, based on years of service and eligible compensation (generally base salary/ regular pay and variable incentive compensation capped at $100,000 annually). Employees begin to accrue plan benefits after completing one year of service, and benefits generally vest after three years of service. The Firm also offers benefits through defined benefit pension plans to qualifying employees in certain non-U.S. locations based on factors such as eligible compensation, age and/or years of service. It is the Firm's policy to fund the pension plans in amounts sufficient to meet the requirements under applicable laws. The Firm does not anticipate at this time any contribution to the U.S. defined benefit pension plan in 2016. The 2016 contributions to the non-U.S. defined benefit pension plans are expected to be $47 million of which $31 million are contractually required. JPMorgan Chase also has a number of defined benefit pension plans that are not subject to Title IV of the Employee Retirement Income Security Act. The most significant of these plans is the Excess Retirement Plan, pursuant to which certain employees previously earned pay credits on compensation amounts above the maximum stipulated by law under a qualified plan; no further pay credits are allocated under this plan. The Excess Retirement Plan had an unfunded projected benefit obligation ("PBO") in the amount of $237 million and $257 million, at December 31, 2015 and 2014, respectively. Defined contribution plans JPMorgan Chase currently provides two qualified defined contribution plans in the U.S. and other similar arrangements in certain non-U.S. locations, all of which are administered in accordance with applicable local laws and regulations. The most significant of these plans is the JPMorgan Chase 401(k) Savings Plan (the “401(k) Savings Plan"), which covers substantially all U.S. employees. Employees can contribute to the 401(k) Savings Plan on a pretax and/or Roth 401(k) after-tax basis. The JPMorgan Chase Common Stock Fund, which is an investment option under the 401(k) Savings Plan, is a nonleveraged employee stock ownership plan. The Firm matches eligible employee contributions up to 5% of eligible compensation (generally base salary/regular pay and variable incentive compensation) on an annual basis. (d) Includes brokerage customer payables. Firm contributions Employee contributions Benefits paid ΝΑ (7) (7) (25) (62) 702 (1,669) 146 (408) 71 NA (58) 777 120 119 88 145 NA ΝΑ ΝΑ ΝΑ (6) 760 (3) (1) (1) Foreign exchange impact and other Defined benefit pension plans U.S. Non-U.S. 2015 2014 2015 2014 OPEB plans (d) 2015 2014 $ (12,536) (340) $(10,776) (281) $ (3,640) $ (3,433) $ (842) $ (826) (37) (33) (1) (498) (534) (112) (137) (31) (38) (53) $ 34 1,708 $ 5.00 Derivative payables 154 $ 1,749 $ $ Total OPEB plans COLI OPEB plans $ 351 $ 5 (91) $ (2) $ $ 441 $ (2) $ $ $ 1.903 net Purchases, sales and settlements, Unrealized gains/(losses) Realized gains/(losses) Fair value, January 1, 2013 (in millions) Year ended December 31, 2013 Actual return on plan assets 1,903 $ $ $ 154 $ $ 1,749 $ Total U.S. defined benefit pension plans 337 (93) 430 net Purchases, sales and settlements, Unrealized gains/(losses) Realized gains/(losses) January 1, 2014 Fair value, Actual return on plan assets 1,855 1,855 (48) $ $ - $ - $ 1, (48) $ $ $ $ 1,903 $ $ Total OPEB plans $ 1,903 $ $ COLI Transfers in and/or out of level 3 Transfers in and/or out of level 3 Fair value, December 31, Year ended December 31, 2014 Other 1 9 (2) 1 4 Mortgage-backed securities 2 (2) 7 Corporate debt securities 4 4 $ - $ - $ - $ - $ $ Equities U.S. defined benefit pension plans (in millions) 2014 OPEB plans Fair value, December 31, U.S. defined benefit pension plans 798 1 $ 68 $ 107 $ 110 762 Medicare Part D subsidy OPEB before Medicare Part D subsidy Non-U.S. defined benefit pension plans pension plans U.S. defined benefit 230 Years 2021-2025 $ 66 1 927 3,430 JPMorgan Chase & Co./2015 Annual Report 4 259 722 4,409 1 59 129 1,009 1 61 123 966 1 63 119 2020 2019 2018 2017 $ 430 10 $ $ 425 $ $ Total U.S. defined benefit pension plans 10 420 Other Mortgage-backed securities 4 $ - $ - $ - $ - $ 1.-6; 7 4 Corporate debt securities $ Equities 441 2013 OPEB plans Total OPEB plans 2016 (in millions) Year ended December 31, The following table presents benefit payments expected to be paid, which include the effect of expected future service, for the years indicated. The OPEB medical and life insurance payments are net of expected retiree contributions. Estimated future benefit payments 1,749 $ - $ 195 ; - $ - $ 1,749 $ $ 195 $ 1,554 $ $ $ 1,554 $ $ COLI 539 6 $ $ 9 1,454 70 70 112 112 345 1,463 1,188 1,019 5,310 4 20 5,286 345 129 $ 169 724 724 U.S. federal, state, local and non-U.S. government debt securities 2,031 Other(d) Derivative receivables 79 77 2 75 1 73 1 Mortgage-backed securities 775 540 235 607 161 446 1 $ 128 $ (153) $ (153) $ $ (35) (f) $ - (35) $ $ $ Total liabilities measured at fair value (153) (153) $ $ $ (35) $ (35) $ $ $ December 31, 2014 114 27 (in millions) Equity securities 87 $ $ 87 $ $ value Level 1 Total fair Total fair value Level 3 Level 2 Level 1 Non-U.S. defined benefit pension plans (g) U.S. defined benefit pension plans Corporate debt securities (c) Limited partnerships(b) Common/collective trust funds (a) Cash and cash equivalents 114 Level 2 258 $ 4 $ $ Equities U.S. defined benefit pension plans 2015 Fair value, December 31, and/or out of level 3 Transfers in Purchases, sales and settlements, net Unrealized gains/(losses) Realized gains/(losses) Fair value, January 1, 2015 Actual return on plan assets Changes in level 3 fair value measurements using significant unobservable inputs Notes to consolidated financial statements (in millions) (2) $ Year ended December 31, 2015 $ 2 (7) $ 258 $ 195 $ $ 351 $ Total U.S. defined benefit pension plans - 534 197 337 Other 1 1 Mortgage-backed securities 9 (7) 2 $ 229 Corporate debt securities The Firm's U.S. OPEB plan was partially funded with COLI policies of $1.9 billion at both December 31, 2015 and 2014, which were classified in level 3 of the valuation hierarchy. $ $ $ Total liabilities measured at fair value Derivative payables 3,606 1,827 $ 1,779 $ $ 10,466 (e) $ 8,266 $ 1,849 $ 351 Total assets measured at fair value 341 58 283 337 JPMorgan Chase & Co./2015 Annual Report 2,395 (23) $ $ $ (e) At December 31, 2015 and 2014, excluded U.S. defined benefit pension plan receivables for investments sold and dividends and interest receivables of $74 million and $106 million, respectively. (f) At December 31, 2015 and 2014, excluded $106 million and $241 million, respectively, of U.S. defined benefit pension plan payables for investments purchased; and $17 million and $16 million, respectively, of other liabilities. (23) (d) Other consists of money markets funds, exchange-traded funds and participating and non-participating annuity contracts. Money markets funds and exchange- traded funds are primarily classified within level 1 of the fair value hierarchy given they are valued using market observable prices. Participating and non- participating annuity contracts are classified within level 3 of the fair value hierarchy due to lack of market mechanisms for transferring each policy and surrender restrictions. (b) Unfunded commitments to purchase limited partnership investments for the plans were $895 million and $1.2 billion for 2015 and 2014, respectively. (c) Corporate debt securities include debt securities of U.S. and non-U.S. corporations. Note: Effective April 1, 2015, the Firm adopted new accounting guidance for certain investments where the Firm measures fair value using the net asset value per share (or its equivalent) as a practical expedient and excluded them from the fair value hierarchy. Accordingly, such investments are not included within these tables. At December 31, 2015 and 2014, the fair values of these investments, which include certain limited partnerships and common/collective trust funds, were $4.1 billion and $4.3 billion, respectively, of U.S. defined benefit pension plan investments, and $234 million and $251 million, respectively, of non-U.S. defined benefit pension plan investments. Of these investments $1.3 billion and $3.0 billion, respectively, of U.S. defined benefit pension plan investments had been previously classified in level 2 and level 3, respectively, and $251 million of non-U.S. defined benefit pension plan investments had been previously classified in level 2 at December 31, 2014. The guidance was required to be applied retrospectively, and accordingly, prior period amounts have been revised to conform with the current period presentation. (a) At December 31, 2015 and 2014, common/collective trust funds primarily included a mix of short-term investment funds, domestic and international equity investments (including index) and real estate funds. $ $ (23) (f) (139) $ (139) $ $ $ (139) $ (139) (g) There were zero assets or liabilities classified as level 3 for the non-U.S. defined benefit pension plans as of December 31, 2015 and 2014. $ (23) $ Newly credit-impaired securities (20) $ (4) $ (21) (2) (a) Excludes realized losses on securities sold of $5 million, $3 million and $12 million for the years ended December 31, 2015, 2014 and 2013, respectively that had been previously reported as an OTTI loss due to the intention to sell the securities. Changes in the credit loss component of credit-impaired debt securities The following table presents a rollforward for the years ended December 31, 2015, 2014 and 2013, of the credit loss component of OTTI losses that have been recognized in income, related to AFS debt securities that the Firm does not intend to sell. Year ended December 31, (in millions) Balance, beginning of period Additions: $ (22) 1 Reductions: Sales and redemptions of credit- impaired securities Balance, end of period $ 2015 3 $ 2014 2013 2 (21) 1 $ 522 Losses reclassified from other comprehensive income on previously credit-impaired securities (1) $ 351 (1) The following table presents realized gains and losses and OTTI from AFS securities that were recognized in income. Securities gains and losses 1 Year ended December 31, (in millions) Realized gains Realized losses OTTI losses 2015 2014 $ 314 2013 $ 1,302 (127) (233) (614) (22) (4) (21) 202 77 667 Net securities gains OTTI losses Credit losses recognized in income Securities the Firm intends to sell(a) Total OTTI losses recognized in income (2) (522) 10,069 $ 4 $ $ 103,980 105,582 1.48% 1.86% 3.15% 3.08% 2.93% Amortized cost U.S. Treasury and government agencies (a) Fair value 85,275 86,519 1,133 11,202 9,932 1,104 11,036 Average yield (b) -% -% 0.31% For equity securities, OTTI losses are recognized in earnings if the Firm intends to sell the security. In other cases the Firm considers the relevant factors noted above, as well as the Firm's intent and ability to retain its investment for a period of time sufficient to allow for any anticipated recovery in market value, and whether evidence exists to support a realizable value equal to or greater than the cost basis. Any impairment loss on an equity security is equal to the full difference between the cost basis and the fair value of the security. 0.48% $ $ 6,756 9,728 $ 9,886 3 $ 1 236 JPMorgan Chase & Co./2015 Annual Report Contractual maturities and yields The following table presents the amortized cost and estimated fair value at December 31, 2015, of JPMorgan Chase's investment securities portfolio by contractual maturity. By remaining maturity December 31, 2015 (in millions) Available-for-sale debt securities 6,562 $ Mortgage-backed securities (a) Due after one year through five years Due after five years through 10 years Due after 10 years(c) Total Amortized cost $ Fair value Average yield (b) 2,415 2.421 $ Due in one year or less against the level of credit enhancement in the securitization structure to determine whether these features are sufficient to absorb the pool losses, or whether a credit loss exists. The Firm also performs other analyses to support its cash flow projections, such as first-loss analyses or stress scenarios. The total fair value of RSUs that vested during the years ended December 31, 2015, 2014 and 2013, was $2.8 billion, $3.2 billion and $2.9 billion, respectively. The weighted-average grant date per share fair value of stock options and SARS granted during the year ended December 31, 2013, was $9.58. The total intrinsic value of options exercised during the years ended December 31, 2015, 2014 and 2013, was $335 million, $539 million and $507 million, respectively. For AFS debt securities, the Firm recognizes OTTI losses in earnings if the Firm has the intent to sell the debt security, or if it is more likely than not that the Firm will be required to sell the debt security before recovery of its amortized cost basis. In these circumstances the impairment loss is equal to the full difference between the amortized cost basis and the fair value of the securities. For debt securities in an unrealized loss position that the Firm has the intent and ability to hold, the expected cash flows to be received from the securities are evaluated to determine if a credit loss exists. In the event of a credit loss, only the amount of impairment associated with the credit loss is recognized in income. Amounts relating to factors other than credit losses are recorded in OCI. 43.85 43.51 43,466 $ 31,853 ΝΑ 54.60 85,307 $ ΝΑ Exercisable, December 31 Outstanding, December 31 278.93 (580) 4.6 $1,109,411 ΝΑ 43.04 (943) 40.44 (14,313) 41.64 54.17 (3,648) Canceled Forfeited (47,709) Exercised or vested ΝΑ 64.41 4.0 $ 166 42 0.33% 104 64 63 $ 20 $ 2013 2014 2015 832,929 Year ended December 31, (in millions) Cash received for options exercised Tax benefit realized(a) $ 1,440 $ 1,371 $ 1,109 2013 2014 2015 Year ended December 31, (in millions) Cost of prior grants of RSUs and SARS that are amortized over their applicable vesting periods The following table sets forth the cash received from the exercise of stock options under all stock-based incentive arrangements, and the actual income tax benefit realized related to tax deductions from the exercise of the stock options. The Firm recognized the following noncash compensation expense related to its various employee stock-based incentive plans in its Consolidated statements of income. Compensation expense Accrual of estimated costs of stock- based awards to be granted in future periods including those to full-career eligible employees 107 56.31 36,096 In January 2008, the Firm awarded to its Chairman and Chief Executive Officer up to 2 million SARS. The terms of this award are distinct from, and more restrictive than, other equity grants regularly awarded by the Firm. On July 15, 2014, the Compensation & Management Development Committee and Board of Directors determined that all requirements for the vesting of the 2 million SAR awards had been met and thus, the awards became exercisable. The SARS, which will expire in January 2018, have an exercise price of $39.83 (the price of JPMorgan Chase common stock on the date of grant). The expense related to this award was dependent on changes in fair value of the SARS through July 15, 2014 (the date when the vested number of SARS were determined), and the cumulative expense was recognized ratably over the service period, which was initially assumed to be five years but, effective in the first quarter of 2013, had been extended to six and one-half years. The Firm recognized $3 million and $14 million in compensation expense in 2014 and 2013, respectively, for this award. The Firm's policy for issuing shares upon settlement of employee stock-based incentive awards is to issue either new shares of common stock or treasury shares. During 2015, 2014 and 2013, the Firm settled all of its employee stock-based awards by issuing treasury shares. The Firm separately recognizes compensation expense for each tranche of each award as if it were a separate award with its own vesting date. Generally, for each tranche granted, compensation expense is recognized on a straight- line basis from the grant date until the vesting date of the respective tranche, provided that the employees will not become full-career eligible during the vesting period. For awards with full-career eligibility provisions and awards granted with no future substantive service requirement, the Firm accrues the estimated value of awards expected to be awarded to employees as of the grant date without giving consideration to the impact of post-employment restrictions. For each tranche granted to employees who will become full-career eligible during the vesting period, compensation expense is recognized on a straight-line basis from the grant date until the earlier of the employee's full- career eligibility date or the vesting date of the respective tranche. Restricted stock units ("RSUS”) are awarded at no cost to the recipient upon their grant. Generally, RSUs are granted annually and vest at a rate of 50% after two years and 50% after three years and are converted into shares of common stock as of the vesting date. In addition, RSUs typically include full-career eligibility provisions, which allow employees to continue to vest upon voluntary termination, subject to post-employment and other restrictions based on age or service-related requirements. All RSUs awards are subject to forfeiture until vested and contain clawback provisions that may result in cancellation under certain specified circumstances. RSUs entitle the recipient to receive cash payments equivalent to any dividends paid on the underlying common stock during the period the RSUs are outstanding and, as such, are considered participating securities as discussed in Note 24. Under the LTI Plans, stock options and stock appreciation rights ("SARS") have generally been granted with an exercise price equal to the fair value of JPMorgan Chase's common stock on the grant date. The Firm periodically grants employee stock options to individual employees. There were no material grants of stock options or SARS in 2015 and 2014. Grants of SARS in 2013 become exercisable ratably over five years (i.e., 20% per year) and contain clawback provisions similar to RSUs. The 2013 grants of SARS contain full-career eligibility provisions. SARS generally expire ten years after the grant date. In 2015, 2014 and 2013, JPMorgan Chase granted long- term stock-based awards to certain employees under its Long-Term Incentive Plan, as amended and restated effective May 19, 2015 (“LTIP”). Under the terms of the LTIP, as of December 31, 2015, 93 million shares of common stock were available for issuance through May 2019. The LTIP is the only active plan under which the Firm is currently granting stock-based incentive awards. In the following discussion, the LTIP, plus prior Firm plans and plans assumed as the result of acquisitions, are referred to collectively as the “LTI Plans,” and such plans constitute the Firm's stock-based incentive plans. Employee stock-based awards Held-to-maturity securities Total securities with gross unrealized losses $ 41,720 $ 173 JPMorgan Chase & Co./2015 Annual Report $ 15,614 $ 57,334 $ 387 JPMorgan Chase & Co./2015 Annual Report 235 Notes to consolidated financial statements Gross unrealized losses The Firm has recognized the unrealized losses on securities it intends to sell. As of December 31, 2015, the Firm does not intend to sell any securities with a loss position in AOCI, and it is not likely that the Firm will be required to sell these securities before recovery of their amortized cost basis. Except for the securities for which credit losses have been recognized in income, the Firm believes that the securities with an unrealized loss in AOCI are not other-than- temporarily impaired as of December 31, 2015. Other-than-temporary impairment AFS debt and equity securities and HTM debt securities in unrealized loss positions are analyzed as part of the Firm's ongoing assessment of other-than-temporary impairment ("OTTI"). For most types of debt securities, the Firm considers a decline in fair value to be other-than-temporary when the Firm does not expect to recover the entire amortized cost basis of the security. For beneficial interests in securitizations that are rated below "AA" at their acquisition, or that can be contractually prepaid or otherwise settled in such a way that the Firm would not recover substantially all of its recorded investment, the Firm considers an impairment to be other than temporary when there is an adverse change in expected cash flows. For AFS equity securities, the Firm considers a decline in fair value to be other-than-temporary if it is probable that the Firm will not recover its cost basis. Potential OTTI is considered using a variety of factors, including the length of time and extent to which the market value has been less than cost; adverse conditions specifically related to the industry, geographic area or financial condition of the issuer or underlying collateral of a security; payment structure of the security; changes to the rating of the security by a rating agency; the volatility of the fair value changes; and the Firm's intent and ability to hold the security until recovery. 214 $ 231 Notes to consolidated financial statements RSUs, employee stock options and SARS activity Granted 45.00 59,195 $ 47.81 Outstanding, January 1 value intrinsic Aggregate remaining contractual life (in years) price awards exercise Number of average Weighted- average grant date fair value Number of shares (in thousands, except weighted-average data, and where otherwise stated) Weighted-average Weighted- Year ended December 31, 2015 Options/SARS RSUS Compensation expense for RSUs is measured based on the number of shares granted multiplied by the stock price at the grant date, and for employee stock options and SARS, is measured at the grant date using the Black-Scholes valuation model. Compensation expense for these awards is recognized in net income as described previously. The following table summarizes JPMorgan Chase's RSUs, employee stock options and SARS activity for 2015. The Firm's cash flow evaluations take into account the factors noted above and expectations of relevant market and economic data as of the end of the reporting period. For securities issued in a securitization, the Firm estimates cash flows considering underlying loan-level data and structural features of the securitization, such as subordination, excess spread, overcollateralization or other forms of credit enhancement, and compares the losses projected for the underlying collateral ("pool losses") Obligations of U.S. states and municipalities $ $ 2,067 $ 2,067 2,087 2,087 -% 0.30% 0.30% Total available-for-sale securities Amortized cost $ $ 11,755 $ 12,077 29,328 29,769 $ 57,612 $ 57,803 138,763 $ 237,458 142,105 241,754 Average yield(b) 2.85% Fair value 2.00% $ $ 11,755 $ 29,328 $ 12,077 29,769 57,612 57,803 $ 136,696 $ 235,391 140,018 -% 239,667 2.00% 1.63% 3.61% 2.89% Available-for-sale equity securities Amortized cost $ Fair value Average yield (b) -% 2.85% 1.63% 3.56% 2.87% In resale agreements and securities borrowed transactions, the Firm is exposed to credit risk to the extent that the value of the securities received is less than initial cash principal advanced and any collateral amounts exchanged. In repurchase agreements and securities loaned transactions, credit risk exposure arises to the extent that the value of underlying securities exceeds the value of the initial cash principal advanced, and any collateral amounts exchanged. Additionally, the Firm typically enters into master netting agreements and other similar arrangements with its counterparties, which provide for the right to liquidate the underlying securities and any collateral amounts exchanged in the event of a counterparty default. It is also the Firm's policy to take possession, where possible, of the securities underlying resale agreements and securities borrowed transactions. For further information regarding assets pledged and collateral received in securities financing agreements, see Note 30. As a result of the Firm's credit risk mitigation practices with respect to resale and securities borrowed agreements as described above, the Firm did not hold any reserves for credit impairment with respect to these agreements as of December 31, 2015 and 2014. Certain prior period amounts for securities purchased under resale agreements and securities borrowed, as well as securities sold under repurchase agreements and securities loaned, have been revised to conform with the current period presentation. These revisions had no impact on the Firm's Consolidated balance sheets or its results of operations. 238 JPMorgan Chase & Co./2015 Annual Report The following table presents as of December 31, 2015 and 2014, the gross and net securities purchased under resale agreements and securities borrowed. Securities purchased under resale agreements have been presented on the Consolidated balance sheets net of securities sold under repurchase agreements where the Firm has obtained an appropriate legal opinion with respect to the master netting agreement, and where the other relevant criteria have been met. Where such a legal opinion has not been either sought or obtained, the securities purchased under resale agreements are not eligible for netting and are shown separately in the table below. Securities borrowed are presented on a gross basis on the Consolidated balance sheets. December 31, (in millions) 2015 Amounts netted on the Consolidated Gross asset balance The Firm has elected the fair value option for certain securities financing agreements. For further information regarding the fair value option, see Note 4. The securities financing agreements for which the fair value option has been elected are reported within securities purchased under resale agreements, securities loaned or sold under repurchase agreements, and securities borrowed on the Consolidated balance sheets. Generally, for agreements carried at fair value, current-period interest accruals are recorded within interest income and interest expense, with changes in fair value reported in principal transactions revenue. However, for financial instruments containing embedded derivatives that would be separately accounted for in accordance with accounting guidance for hybrid instruments, all changes in fair value, including any interest elements, are reported in principal transactions revenue. Secured financing transactions expose the Firm to credit and liquidity risk. To manage these risks, the Firm monitors the value of the underlying securities (predominantly high- quality securities collateral, including government-issued debt and agency MBS) that it has received from or provided to its counterparties compared to the value of cash proceeds and exchanged collateral, and either requests additional collateral or returns securities or collateral when appropriate. Margin levels are initially established based upon the counterparty, the type of underlying securities, and the permissible collateral, and are monitored on an ongoing basis. balance sheets Amounts netted on the Consolidated Net asset balance Gross asset balance balance sheets Net asset balance Securities purchased under resale agreements Securities purchased under resale agreements with an appropriate legal opinion $ 2014 collateralized financings on the Firm's Consolidated balance sheets. Resale and repurchase agreements are generally carried at the amounts at which the securities will be subsequently sold or repurchased. Securities borrowed and securities loaned transactions are generally carried at the amount of cash collateral advanced or received. Where appropriate under applicable accounting guidance, resale and repurchase agreements with the same counterparty are reported on a net basis. For further discussion of the offsetting of assets and liabilities, see Note 1. Fees received and paid in connection with securities financing agreements are recorded in interest income and interest expense on the Consolidated statements of income. Securities financing agreements are treated as Note 13 - Securities financing activities JPMorgan Chase enters into resale agreements, repurchase agreements, securities borrowed transactions and securities loaned transactions (collectively, “securities financing agreements") primarily to finance the Firm's inventory positions, acquire securities to cover short positions, accommodate customers' financing needs, and settle other securities obligations. Total held-to-maturity securities Amortized cost Fair value Average yield (b) 878 51 $ 50 4.42% -% $ 931 $ 976 48,091 $ 49,561 49,073 5.01% 3.98% (a) U.S.government-sponsored enterprises were the only issuers whose securities exceeded 10% of JPMorgan Chase's total stockholders' equity at December 31, 2015. 50,587 4.00% (b) Average yield is computed using the effective yield of each security owned at the end of the period, weighted based on the amortized cost of each security. The effective yield considers the contractual coupon, amortization of premiums and accretion of discounts, and the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. The effective yield excludes unscheduled principal prepayments; and accordingly, actual maturities of securities may differ from their contractual or expected maturities as certain securities may be prepaid. (c) Includes securities with no stated maturity. Substantially all of the Firm's residential mortgage-backed securities and collateralized mortgage obligations are due in 10 years or more, based on contractual maturity. The estimated weighted-average life, which reflects anticipated future prepayments, is approximately five years for agency residential mortgage-backed securities, two years for agency residential collateralized mortgage obligations and four years for nonagency residential collateralized mortgage obligations. JPMorgan Chase & Co./2015 Annual Report 237 Notes to consolidated financial statements Average yield (b) Amortized cost Fair value Total available-for-sale debt securities 282 Fair value 231 52 283 Average yield (b) 8.66% 3.28% -% -% - $ - $ 7.68% Amortized cost $ 6,126 $ 11,177 $ Fair value 6,422 11,429 16,575 $ 16,747 1,986 $ Non-U.S. government debt securities 35,864 52 $ $ 184 $ 754 $ 1,520 $ 28,870 $ 31,328 Fair value 230 $ 187 1,600 Average yield (b) Certificates of deposit 5.21% 3.50% 5.57% 30,989 6.68% 33,550 6.54% Amortized cost 774 2,078 36,676 Average yield (b) 2.61% $ 39 $ 442 $ 20,501 $ 19,289 $ 40,271 4.46% 40 0.71% 1.72% 20,421 1.79% 19,194 40,104 1.84% 1.81% Amortized cost Fair value Average yield (b) 449 3.09% 2.32% 2.87% 3.11% 1.84% 1.06% 0.67% 1.63% Corporate debt securities Amortized cost Fair value Average yield (b) Asset-backed securities $ 2,761 2,776 $ 7,175 $ 2,385 $ 143 $ 12,464 7,179 2,347 134 12,436 Amortized cost 819 30,194 Total noncash compensation expense related to employee stock-based incentive plans 23 ཀླ ་ ཝ Ş 14 4,046 45 848 3,634 15 367 26 170 225 3,198 3,267 Corporate debt securities Non-U.S. government debt securities - Certificates of deposit 1,881 5 166 10,998 125 G I Asset-backed securities: Other Held-to-maturity securities - 1,110 87,589 251 14,877 859 72,712 100 5,289 Collateralized loan obligations 40 60 4,284 191 26,032 124 10,692 67 15,340 Available-for-sale equity securities Total available-for-sale debt securities 1,005 Total securities with gross unrealized losses $ 205 1,676 - Non-U.S. Subprime 57 5,385 6 238 51 5,147 106 - 13,699 $ 697 $ $ 95 13,002 $ $ Prime and Alt-A Residential: U.S. government agencies Total gross unrealized losses Total fair value 11 $ 18 - 12 Obligations of U.S. states and municipalities 166 10,998 U.S. Treasury and government agencies 419 35,709 22 1,760 397 33,949 2,021 Total mortgage-backed securities 14,437 4 658 239 13,779 Commercial 13 2,188 1 167 243 3,763 76,475 $ 46 905 2,492 Corporate debt securities 21 5,339 17 906 4 4,433 Non-U.S. government debt securities 1 22 1,050 1,050 Certificates of deposit 16 1,535 1 130 15 1,405 Obligations of U.S. states and municipalities 14 1 8,412 80 2,572 365,805 $ (156,258) $ 387 57,334 214 15,614 173 41,720 Total available-for-sale debt securities 11 2,258 2 11 Other 182 22,921 106 9,012 76 13,909 Collateralized loan obligations Asset-backed securities: 24 2,258 14 8,412 U.S. Treasury and government agencies $ Total gross unrealized losses Total fair value Gross unrealized losses Fair value Gross unrealized losses Fair value 12 months or more Less than 12 months Securities with gross unrealized losses 1,118 $ 46 1,156 251 $ Non-U.S. Subprime Prime and Alt-A U.S. government agencies Residential: Mortgage-backed securities: Available-for-sale debt securities December 31, 2014 (in millions) 14,877 $ $ 3,763 91,352 $ 5 $ 4,989 $ 118 13,247 88 5,486 30 7,761 Total mortgage-backed securities 17 4,895 2 92 15 4,803 Commercial 29 2,245 19 405 10 1,840 72 6,107 $ 67 $ Gross unrealized losses Fair value Gross unrealized losses Fair value Subprime 5,644 29 78 5,595 7,445 57 40 7,462 Prime and Alt-A 210 Residential: 72 Available-for-sale equity securities 2,302 $ $ 55,066 $ 63,089 $ 106 1,483 $ $ 53,689 $ U.S. government agencies (a) Mortgage-backed securities: Fair value $ 65,319 Gross unrealized losses 7 217 Total mortgage-backed securities 21,108 17 438 20,687 22,897 243 150 22,990 Commercial - 44,560 1,010 43,550 19,957 13 341 19,629 Non-U.S. 691 14 677 - Amortized unrealized cost gains Fair value Gross For details on noninterest expense, see Consolidated statements of income on page 176. Included within other expense is the following: Note 11 - Noninterest expense JPMorgan Chase & Co./2015 Annual Report 232 The expected dividend yield is determined using forward- looking assumptions. The expected volatility assumption is derived from the implied volatility of JPMorgan Chase's stock options. The expected life assumption is an estimate of the length of time that an employee might hold an option or SAR before it is exercised or canceled, and the assumption is based on the Firm's historical experience. 6.6 28 2.66 1.18% 2013 Year ended December 31, Expected common stock price volatility Expected life (in years) Risk-free interest rate Weighted-average annualized valuation assumptions Year ended December 31, The following table presents the assumptions used to value employee stock options and SARS granted during the year ended December 31, 2013, under the Black-Scholes valuation model. There were no material grants of stock options or SARS for the years ended December 31, 2015 and 2014. Valuation assumptions (a) The tax benefit realized from dividends or dividend equivalents paid on equity- classified share-based payment awards that are charged to retained earnings are recorded as an increase to additional paid-in capital and included in the pool of excess tax benefits available to absorb tax deficiencies on share-based payment awards. Income tax benefits related to stock-based incentive arrangements recognized in the Firm's Consolidated statements of income for the years ended December 31, 2015, 2014 and 2013, were $746 million, $854 million and $865 million, respectively. Cash flows and tax benefits At December 31, 2015, approximately $688 million (pretax) of compensation expense related to unvested awards had not yet been charged to net income. That cost is expected to be amortized into compensation expense over a weighted-average period of 0.9 years. The Firm does not capitalize any compensation expense related to share-based compensation awards to employees. $1,987 $ 2,190 $ 2,219 Expected dividend yield (in millions) Legal expense Federal Deposit Insurance Gross unrealized losses gains Amortized unrealized cost Gross 2014 2015 December 31, (in millions) Available-for-sale debt securities The amortized costs and estimated fair values of the investment securities portfolio were as follows for the dates indicated. Notes to consolidated financial statements 233 JPMorgan Chase & Co./2015 Annual Report Securities are classified as trading, AFS or held-to-maturity ("HTM"). Securities classified as trading assets are discussed in Note 3. Predominantly all of the Firm's AFS and HTM investment securities (the "investment securities portfolio") are held by Treasury and CIO in connection with its asset-liability management objectives. At December 31, 2015, the investment securities portfolio consisted of debt securities with an average credit rating of AA+ (based upon external ratings where available, and where not available, based primarily upon internal ratings which correspond to ratings as defined by S&P and Moody's). AFS securities are carried at fair value on the Consolidated balance sheets. Unrealized gains and losses, after any applicable hedge accounting adjustments, are reported as net increases or decreases to accumulated other comprehensive income/ (loss). The specific identification method is used to determine realized gains and losses on AFS securities, which are included in securities gains/(losses) on the Consolidated statements of income. HTM debt securities, which management has the intent and ability to hold until maturity, are carried at amortized cost on the Consolidated balance sheets. For both AFS and HTM debt securities, purchase discounts or premiums are generally amortized into interest income over the contractual life of the security. During 2014, the Firm transferred U.S. government agency mortgage-backed securities and obligations of U.S. states and municipalities with a fair value of $19.3 billion from AFS to HTM. These securities were transferred at fair value, and the transfer was a non-cash transaction. AOCI included net pretax unrealized losses of $9 million on the securities at the date of transfer. The transfer reflected the Firm's intent to hold the securities to maturity in order to reduce the impact of price volatility on AOCI and certain capital measures under Basel III. Note 12 - Securities 1,496 1,037 1,227 2,969 $ 2,883 $ 11,143 2013 2014 2015 $ expense Corporation-related ("FDIC") 103,980 779 2,021 105,582 296,222 387 8,143 288,466 239,667 1,110 5,386 235,391 Total available-for-sale debt securities 12,615 Available-for-sale equity securities 11 12,442 9,097 100 72 9,125 Other 182 147 30,229 31,007 184 191 Total available-for-sale securities Total held-to-maturity securities (b) 20 December 31, 2015 (in millions) Available-for-sale debt securities Mortgage-backed securities: 12 months or more Less than 12 months Securities with gross unrealized losses The following tables present the fair value and gross unrealized losses for the investment securities portfolio by aging category at December 31, 2015 and 2014. Securities impairment JPMorgan Chase & Co./2015 Annual Report 234 (b) As of December 31, 2015, consists of mortgage backed securities ("MBS") issued by U.S. government-sponsored enterprises with an amortized cost of $30.8 billion, MBS issued by U.S. government agencies with an amortized cost of $5.5 billion and obligations of U.S. states and municipalities with an amortized cost of $12.8 billion. As of December 31, 2014, consists of MBS issued by U.S. government-sponsored enterprises with an amortized cost of $35.3 billion, MBS issued by U.S. government agencies with an amortized cost of $3.7 billion and obligations of U.S. states and municipalities with an amortized cost of $10.2 billion. (a) Includes total U.S. government-sponsored enterprise obligations with fair values of $42.3 billion and $59.3 billion at December 31, 2015 and 2014, respectively, which were predominantly mortgage-related. 2,067 237,458 $ 49,073 $ $ 51,154 298,752 387 8,160 2,530 17 2,513 290,979 $ 49,252 $ $ 50,587 2,087 241,754 1,110 46 5,406 1,560 $ 1,902 $ 52 31,146 Collateralized loan obligations Certificates of deposit 30,068 16 2,243 27,841 33,550 23 2,245 31,328 Obligations of U.S. states and municipalities 282 13,645 56 13,603 11,036 166 11,202 U.S. Treasury and government agencies (a) 137,322 118 3,842 133,598 14 1 - 283 18,532 24 398 18,158 12,436 170 142 12,464 Asset-backed securities: Corporate debt securities 52,743 21 1,272 51,492 36,676 41 853 35,864 Non-U.S. government debt securities 1,103 1 1 1,103 419 209,547 100,568 $ 347,142 $ (142,719) $ Financial instruments (b) Net liability balance December 31, (in millions) Amounts not nettable on the Consolidated balance sheets(a) 2014 Amounts not nettable on the Consolidated balance sheets(a) 2015 The following table presents information as of December 31, 2015 and 2014, regarding the securities sold under repurchase agreements and securities loaned for which an appropriate legal opinion has been obtained with respect to the master netting agreement. The below table excludes information related to repurchase agreements and securities loaned where such a legal opinion has not been either sought or obtained. (e) Included $45 million and $271 million at December 31, 2015 and 2014, respectively, of securities loaned where an appropriate legal opinion has not been either sought or obtained with respect to the master netting agreement. (d) There were no securities loaned accounted for at fair value at December 31, 2015 and 2014, respectively. (a) Includes repurchase agreements that are not subject to a master netting agreement but do provide rights to collateral. (b) Included securities-for-securities lending transactions of $4.4 billion and $4.1 billion at December 31, 2015 and 2014, respectively, accounted for at fair value, where the Firm is acting as lender. These amounts are presented within other liabilities in the Consolidated balance sheets. (c) At December 31, 2015 and 2014, included securities sold under repurchase agreements of $3.5 billion and $3.0 billion, respectively, accounted for at fair value. 25,927 (d)(e) Cash collateral NA $ 21,996 $ 312,525 21,996 12,629 133,786 22,556 (d)(e) $ 25,927 NA $ (c) $ 290,044 $ (156,258) $ $ 22,556 12,629 $ (142,719) $ 147,810 $ 290,529 $ 277,415 $ (156,258) $ 121,157 Total securities sold under repurchase agreements Securities loaned (b) $ (142,719) $ 169,806 (c) Securities sold under repurchase agreements where an appropriate legal opinion has not been either sought or obtained(a) Net amount(c) Financial instruments(b) $ - JPMorgan Chase & Co./2015 Annual Report 240 (c) Net amount represents exposure of counterparties to the Firm. (b) Includes financial instrument collateral transferred, reverse repurchase assets and securities borrowed assets with an appropriate legal opinion with respect to the master netting agreement; these amounts are not presented net on the Consolidated balance sheets because other U.S. GAAP netting criteria are not met. (a) For some counterparties the sum of the financial instruments and cash collateral not nettable on the Consolidated balance sheets may exceed the net liability balance. Where this is the case the total amounts reported in these two columns are limited to the balance of the net repurchase agreement or securities loaned liability with that counterparty. 369 $ - 1,581 $ (497) $ Net liability balance $ (145,732) $ (25,287) $ 2,325 266 - (1,007) $ $ $ (117,825) $ $ (22,245) $ $ 22,511 $ 121,157 Securities loaned with an appropriate legal opinion Net amount(c) Cash collateral repurchase agreements Securities sold under $ 147,810 $ 25,656 Securities sold under repurchase agreements with an appropriate legal opinion Note 10 Employee stock-based incentives balance sheets Financial Cash instruments(b) collateral Net asset balance December 31, (in millions) Securities purchased under resale agreements with an appropriate legal opinion Securities borrowed Amounts not nettable on the Consolidated balance sheets(a) 2014 Amounts not nettable on the Consolidated balance sheets(a) 2015 The following table presents information as of December 31, 2015 and 2014, regarding the securities purchased under resale agreements and securities borrowed for which an appropriate legal opinion has been obtained with respect to the master netting agreement. The below table excludes information related to resale agreements and securities borrowed where such a legal opinion has not been either sought or obtained. (c) Included $31.3 billion and $35.3 billion at December 31, 2015 and 2014, respectively, of securities borrowed where an appropriate legal opinion has not been either sought or obtained with respect to the master netting agreement. (a) At December 31, 2015 and 2014, included securities purchased under resale agreements of $23.1 billion and $28.6 billion, respectively, accounted for at fair value. (b) At December 31, 2015 and 2014, included securities borrowed of $395 million and $992 million, respectively, accounted for at fair value. 110,435 (b)(c) (a) Net exposure 10,598 215,021 10,598 357,740 $ 110,435 98,721 (b)(c) $ $ (a) 2,343 211,890 (156,258) $ NA $ 98,721 $ 2,343 368,148 $ Total securities purchased under resale agreements $ Securities borrowed Securities purchased under resale agreements where an appropriate legal opinion has not been either sought or obtained Net liability balance (142,719) $ NA $ Net asset balance 204,423 Net exposure 2014 Amounts netted on the Consolidated Gross liability balance Net liability balance balance sheets Gross liability balance 2015 Amounts netted on the Consolidated Financial Cash instruments(b) collateral December 31, (in millions) The following table presents as of December 31, 2015 and 2014, the gross and net securities sold under repurchase agreements and securities loaned. Securities sold under repurchase agreements have been presented on the Consolidated balance sheets net of securities purchased under resale agreements where the Firm has obtained an appropriate legal opinion with respect to the master netting agreement, and where the other relevant criteria have been met. Where such a legal opinion has not been either sought or obtained, the securities sold under repurchase agreements are not eligible for netting and are shown separately in the table below. Securities loaned are presented on a gross basis on the Consolidated balance sheets. Notes to consolidated financial statements 239 JPMorgan Chase & Co./2015 Annual Report Securities sold under repurchase agreements (a) For some counterparties, the sum of the financial instruments and cash collateral not nettable on the Consolidated balance sheets may exceed the net asset balance. Where this is the case the total amounts reported in these two columns are limited to the balance of the net reverse repurchase agreement or securities borrowed asset with that counterparty. As a result a net exposure amount is reported even though the Firm, on an aggregate basis for its securities purchased under resale agreements and securities borrowed, has received securities collateral with a total fair value that is greater than the funds provided to counterparties. $ 209,547 (b) Includes financial instrument collateral received, repurchase liabilities and securities loaned liabilities with an appropriate legal opinion with respect to the master netting agreement; these amounts are not presented net on the Consolidated balance sheets because other U.S. GAAP netting criteria are not met. $ (206,423) $ $ 67,453 (65,081) $ $ 2,773 $ 204,423 2,372 $ 75,113 $ (201,375) $ (246) $ $ (72,730) $ 2,802 $ 2,383 (351) $ $ 82 50 82 77 $ 1,313 1,292 37 $ 40 35 $ 1,297 53 280 55 Mortgages Prime, including option ARMS 5,397 Subprime 2,300 6,730 3,444 7,214 217 262 59 46 45 55 $ (in millions) $ 54 249 Notes to consolidated financial statements The following table presents average impaired loans and the related interest income reported by the Firm. Average impaired loans Interest income on impaired loans on a cash basis (a) Interest income on impaired loans (a) 2013 2015 2014 51 $ 2013 Year ended December 31, 2015 2014 2014 2013 Home equity Senior lien Junior lien $ 1,077 $ 1,122 $ 1,151 2015 JPMorgan Chase & Co./2015 Annual Report 211 3,798 209 287 770 58 124 319 Total residential real estate - excluding PCI $ 668 $ 732 $1,687 250 Prime, including option ARMS Subprime JPMorgan Chase & Co./2015 Annual Report For residential real estate loans, including both non-PCI and PCI portfolios, the current estimated LTV ratio, or the combined LTV ratio in the case of junior lien loans, is an indicator of the potential loss severity in the event of default. Additionally, LTV or combined LTV can provide • insight into a borrower's continued willingness to pay, as the delinquency rate of high-LTV loans tends to be greater than that for loans where the borrower has equity in the collateral. The geographic distribution of the loan collateral also provides insight as to the credit quality of the portfolio, as factors such as the regional economy, home price changes and specific events such as natural disasters, will affect credit quality. The borrower's current or “refreshed" FICO score is a secondary credit-quality indicator for certain loans, as FICO scores are an indication of the borrower's credit payment history. Thus, a loan to a borrower with a low FICO score (660 or below) is considered to be of higher risk than a loan to a borrower with a high FICO score. Further, a loan to a borrower with a high LTV ratio and a low FICO score is at greater risk of default than a loan to a borrower that has both a high LTV ratio and a high FICO score. For scored auto, scored business banking and student loans, geographic distribution is an indicator of the credit performance of the portfolio. Similar to residential real estate loans, geographic distribution provides insights into the portfolio performance based on regional economic activity and events. Risk-rated business banking and auto loans are similar to wholesale loans in that the primary credit quality indicators are the risk rating that is assigned to the loan and whether the loans are considered to be criticized and/or nonaccrual. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information about borrowers' ability to fulfill their obligations. For further information about risk-rated wholesale loan credit quality indicators, see pages 259-260 of this Note. Residential real estate - excluding PCI loans The following table provides information by class for residential real estate - excluding retained PCI loans in the consumer, excluding credit card, portfolio segment. The following factors should be considered in analyzing certain credit statistics applicable to the Firm's residential real estate - excluding PCI loans portfolio: (i) junior lien home equity loans may be fully charged off when the loan becomes 180 days past due, and the value of the collateral does not support the repayment of the loan, resulting in relatively high charge-off rates for this product class; and (ii) the lengthening of loss-mitigation timelines may result in higher delinquency rates for loans carried at the net realizable value of the collateral that remain on the Firm's Consolidated balance sheets. JPMorgan Chase & Co./2015 Annual Report 247 Notes to consolidated financial statements Residential real estate - excluding PCI loans • Mortgages: 388 (e) As of December 31, 2015 and 2014, nonaccrual loans included $2.5 billion and $2.9 billion, respectively, of TDRS for which the borrowers were less than 90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status refer to the Loan accounting framework on pages 242-244 of this Note. 131 182 200 41 51 55 Total residential real estate - excluding PCI $ 10,066 $ 12,609 $ 13,460 $ 476 $ 581 $ 621 $ 172 $ 195 $ 209 (a) Generally, interest income on loans modified in TDRS is recognized on a cash basis until such time as the borrower has made a minimum of six payments under the new terms. Loan modifications Modifications of residential real estate loans, excluding PCI loans, are generally accounted for and reported as TDRs. There were no additional commitments to lend to borrowers whose residential real estate loans, excluding PCI loans, have been modified in TDRS. The following table presents new TDRs reported by the Firm. Year ended December 31, (in millions) 2015 2014 2013 Home equity: Senior lien Junior lien $ 108 $ 110 $ 210 293 59 (d) Represents the contractual amount of principal owed at December 31, 2015 and 2014. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs, net deferred loan fees or costs; and unamortized discounts or premiums on purchased loans. 246 $ (b) At December 31, 2015 and 2014, $3.8 billion and $4.9 billion, respectively, of loans modified subsequent to repurchase from Government National Mortgage Association ("Ginnie Mae") in accordance with the standards of the appropriate government agency (i.e., FHA, VA, RHS) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. (a) These HELOCs are predominantly revolving loans for a 10-year period, after which time the HELOC converts to a loan with a 20-year amortization period, but also include HELOCS originated by Washington Mutual that allow interest-only payments beyond the revolving period. (b) The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are experiencing financial difficulty or when the collateral does not support the loan amount. Home equity lines of credit ("HELOCS") beyond the revolving period and home equity loans ("HELOANS") have higher delinquency rates than do HELOCS within the revolving period. That is primarily because the fully- amortizing payment that is generally required for those products is higher than the minimum payment options Impaired loans available for HELOCS within the revolving period. The higher delinquency rates associated with amortizing HELOCs and HELOANS are factored into the loss estimates produced by the Firm's delinquency roll-rate methodology, which estimates defaults based on the current delinquency status of a portfolio. The table below sets forth information about the Firm's residential real estate impaired loans, excluding PCI loans. These loans are considered to be impaired as they have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 15. December 31, (in millions) Impaired loans Home equity Senior lien Junior lien 2.20% Prime, including option ARMS 2014 2015 2014 2015 Mortgages Subprime 2014 2015 2014 Total residential real estate - excluding PCI 2015 2014 2015 2.25% 36,375 3.34 Student and other 10,096 10,970 Residential real estate - PCI Home equity 14,989 Prime mortgage 8,893 3,263 13,853 17,095 10,220 3,673 15,708 Subprime mortgage Option ARMS Total retained loans $ 344,355 $ 294,979 Delinquency rates are a primary credit quality indicator for consumer loans. Loans that are more than 30 days past due provide an early warning of borrowers who may be experiencing financial difficulties and/or who may be unable or unwilling to repay the loan. As the loan continues to age, it becomes more clear that the borrower is likely either unable or unwilling to pay. In the case of residential real estate loans, late-stage delinquencies (greater than 150 days past due) are a strong indicator of loans that will ultimately result in a foreclosure or similar liquidation transaction. In addition to delinquency rates, other credit quality indicators for consumer loans vary based on the class of loan, as follows: 1.75% 11,252 7,979 3.10 3.16 $ 2,409 30,711 $ 3,144 3.03 With an allowance $ Without an allowance(a) 557 $ 552 549 Unpaid principal balance of impaired loans(d) 1,370 1,451 2,590 2,603 6,225 7,813 2,857 4,200 13,042 16,067 Impaired loans on nonaccrual status(e) 581 628 639 632 1,287 1,559 670 931 3,177 3,750 (a) Represents collateral-dependent residential mortgage loans that are charged off to the fair value of the underlying collateral less cost to sell. The Firm reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower (“Chapter 7 loans”) as collateral-dependent nonaccrual TDRs, regardless of their delinquency status. At December 31, 2015, Chapter 7 residential real estate loans included approximately 17% of senior lien home equity, 9% of junior lien home equity, 18% of prime mortgages, including option ARMS, and 15% of subprime mortgages that were 30 days or more past due. 422 (c) Predominantly all residential real estate impaired loans, excluding PCI loans, are in the U.S. Mortgages 64 $ Total impaired loans (b)(c) $ 491 1,048 $ 1,101 $ 736 $ 722 574 1,310 $ $ 582 1,304 $ 3,850 $ 4,949 $ 976 1,196 4,826 $ 6,145 $ 1,393 $ 471 1,864 $ 2,239 639 2,878 $ $ 6,536 $ 8,462 2,512 2,966 9,048 $ 11,428 Allowance for loan losses related to impaired loans $ 53 $ 84 $ 85 $ 147 $ 93 $ 127 $ 15 $ $ Prime, including option ARMS (i) $ 35,575 Senior lien Equal to or greater than 660 311 466 4,226 5,849 3,013 2,686 146 382 7,696 9,383 scores: Less than 660 206 1,267 1,647 597 838 399 703 2,405 3,394 Less than 80% and refreshed FICO scores: 142 80% to 100% and refreshed FICO 1,180 725 $ 390 109 171 101% to 125% and refreshed FICO scores: Equal to or greater than 660 50 83 1,294 2,105 249 478 25 76 1,618 2,742 Less than 660 23 40 411 651 190 282 101 207 Equal to or greater than 660 Less than 660 11,721 No FICO/LTV available $ 162,719 Geographic region California New York Illinois $ 2,072 $ 2,232 $ 6,873 $ 8,144 $ 46,745 2,583 2,805 6,564 7,685 20,941 $ 28,133 16,550 $ 518 $ 718 $ 56,208 $ 39,227 521 677 30,609 27,717 1,189 1,306 2,231 $ 211,798 223 $ 5,056 5,175 12,110 1,942 614 12,588 2,184 757 17,927 2,992 2,442 19,435 3,326 140,942 82,350 1,299 5,280 4,872 1,517 3,045 1,469 1,136 189 1,624 1,795 237 U.S. government-guaranteed 10,688 Total retained loans $ 14,848 $ 16,367 $ 30,711 $ 36,375 $ 162,549 12,110 $104,921 171,889 11,731 4,714 10,688 115,997 12,177 $ 3,690 $ 4 + $ 200,762 $ 149,552 470 220 533 3,666 267 5,560 4,091 6,879 376 489 174 271 4,750 6,286 5,388 7,779 Total retained loans $ 14,848 $ 16,367 $ 30,711 $ 36,375 $ 162,549 $104,921 $ 3,690 $ 5,056 $ 211,798 $ 4,296 $ 162,719 $ 3,140 $ 153,323 Junior lien December 31, (in millions, except ratios) 2015 2014 2015 2014 2015 Loan delinquency(a) Current 2014 2015 Subprime Total residential real estate - excluding PCI 2014 2015 2014 $14,278 30-149 days past due 150 or more days past due 238 332 $ 15,730 275 362 $ 30,021 20,058 $ 93,951 Home equity() % of 30+ days past due to total retained loans (b) 3.89% $ Less than 660 23 42 $ 37 36 $ 123 $ 252 $ 29 65 655 56 +A 65 22 72 $ 97 $ 12 2 2 $ 28 Equal to or greater than 660 3.84% FICO scores: Current estimated LTV ratios (d)(e)(f)(g) 2.25% 2.20% 0.71% 1.42% 14.91% 15.03% 1.40% 2.27% 90 or more days past due and government guaranteed (c) Nonaccrual loans 6,056 7,544 6,056 7,544 867 938 1,324 1,590 1,752 2,190 751 1,036 4,694 5,754 Greater than 125% and refreshed 21,208 $ 54,536 3,295 121 79 1,203 1,866 848 700 736 650 Michigan 4,439 2,908 5,298 74 1,805 3,081 1,595 1,328 927 815 Arizona 4,241 5,627 109 112 Ohio All other(h) 1,014 3,058 (a) Individual delinquency classifications include mortgage loans insured by U.S. government agencies as follows: current included $2.6 billion and $2.6 billion; 30-149 days past due included $3.2 billion and $3.5 billion; and 150 or more days past due included $4.9 billion and $6.0 billion at December 31, 2015 and 2014, respectively. (b) At December 31, 2015 and 2014, Prime, including option ARMS loans excluded mortgage loans insured by U.S. government agencies of $8.1 billion and $9.5 billion, respectively. These amounts have been excluded from nonaccrual loans based upon the government guarantee. $ 162,719 $ 211,798 47,719 63,515 1,964 $ 3,690 $ 5,056 1,465 2,655 2,899 112 81 615 34,149 $104,921 $ 162,549 $ 36,375 $ 30,711 $ 14,848 $ 16,367 Total retained loans 52,130 8,261 6,862 3,345 1,166 778 638 1,150 79 (c) These balances, which are 90 days or more past due, were excluded from nonaccrual loans as the loans are guaranteed by U.S government agencies. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting agreed-upon servicing guidelines. At December 31, 2015 and 2014, these balances included $3.4 billion and $4.2 billion, respectively, of loans that are no longer accruing interest based on the agreed-upon servicing guidelines. For the remaining balance, interest is being accrued at the guaranteed reimbursement rate. There were no loans not guaranteed by U.S. government agencies that are 90 or more days past due and still accruing at December 31, 2015 and 2014. 2,410 1,216 142 4,935 8,986 1,087 951 1,845 1,581 Texas 10,772 14,944 207 177 145 Loan origination fees or costs and purchase price discounts or premiums are deferred in a contra loan account until the related loan is sold. The deferred fees and discounts or premiums are an adjustment to the basis of the loan and therefore are included in the periodic determination of the lower of cost or fair value adjustments and/or the gain or loss recognized at the time of sale. Held-for-sale loans are subject to the nonaccrual policies described above. Because held-for-sale loans are recognized at the lower of cost or fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. Loans at fair value Loans used in a market-making strategy or risk managed on a fair value basis are measured at fair value, with changes in fair value recorded in noninterest revenue. For these loans, the earned current contractual interest payment is recognized in interest income. Changes in fair value are recognized in noninterest revenue. Loan origination fees are recognized upfront in noninterest revenue. Loan origination costs are recognized in the associated expense category as incurred. Because these loans are recognized at fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. See Note 4 for further information on the Firm's elections of fair value accounting under the fair value option. See Note 3 and Note 4 for further information on loans carried at fair value and classified as trading assets. PCI loans PCI loans held-for-investment are initially measured at fair value. PCI loans have evidence of credit deterioration since the loan's origination date and therefore it is probable, at acquisition, that all contractually required payments will not be collected. Because PCI loans are initially measured at fair value, which includes an estimate of future credit losses, no allowance for loan losses related to PCI loans is recorded at the acquisition date. See page 255 of this Note for information on accounting for PCI loans subsequent to their acquisition. 243 6,654 11,660 8,044 Florida 1,009 506 442 Washington 6,475 8,157 227 172 3,361 5,395 2,233 1,943 654 647 New Jersey 8,522 9,586 632 414 5,106 6,763 1,923 1,612 861 797 4,097 (d) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Effective December 31, 2015, the current estimated LTV ratios reflect updates to the nationally recognized home price index valuation estimates incorporated into the Firm's home valuation models. The prior period ratios have been revised to conform with these updates in the home price index. (e) Junior lien represents combined LTV, which considers all available lien positions, as well as unused lines, related to the property. All other products are presented without consideration of subordinate liens on the property. (f) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. Overnight and continuous Up to 30 days 30 - 90 days Greater than 90 days Total Total securities sold under repurchase agreements Total securities loaned $ 114,595 $ 100,082 $ 8,320 708 December 31, 2015 (in millions) 29,955 $ 793 290,044 22,556 Transfers not qualifying for sale accounting At December 31, 2015 and 2014, the Firm held $7.5 billion and $13.8 billion, respectively, of financial assets for which the rights have been transferred to third parties; however, the transfers did not qualify as a sale in accordance with U.S. GAAP. These transfers have been recognized as collateralized financing transactions. The transferred assets are recorded in trading assets and loans, and the corresponding liabilities are predominantly recorded in other borrowed funds on the Consolidated balance sheets. JPMorgan Chase & Co./2015 Annual Report 241 Notes to consolidated financial statements Note 14 Loans Loan accounting framework The accounting for a loan depends on management's strategy for the loan, and on whether the loan was credit- impaired at the date of acquisition. The Firm accounts for loans based on the following categories: 45,412 $ 12,735 Remaining contractual maturity of the agreements 22,556 290,044 $ Effective April 1, 2015, the Firm adopted new accounting guidance, which requires enhanced disclosures with respect to the types of financial assets pledged in secured financing transactions and the remaining contractual maturity of the secured financing transactions; the following tables present this information as of December 31, 2015. Gross liability balance December 31, 2015 (in millions) Mortgage-backed securities U.S. Treasury and government agencies Obligations of U.S. states and municipalities Non-U.S. government debt Corporate debt securities Asset-backed securities Equity securities Total Securities sold under repurchase agreements Securities loaned $ 12,790 $ 154,377 5 1,316 80,162 21,286 4,426 78 4,394 15,719 18,047 $ • Originated or purchased loans held-for-investment (i.e., "retained"), other than purchased credit-impaired ("PCI") loans Loans held-for-sale Loans at fair value Loans held-for-sale Held-for-sale loans are measured at the lower of cost or fair value, with valuation changes recorded in noninterest revenue. For consumer loans, the valuation is performed on a portfolio basis. For wholesale loans, the valuation is performed on an individual loan basis. Interest income on loans held-for-sale is accrued and recognized based on the contractual rate of interest. 1.57% 25,252 17,050 $ $ 2014 2015 Total 30+ day delinquency rate 2014 Total loans 2015 Total HELOANS Beyond the revolving period Within the revolving period (b) (in millions, except ratios) HELOCS:(a) December 31, The following table represent the Firm's delinquency statistics for junior lien home equity loans and lines as of December 31, 2015 and 2014. JPMorgan Chase & Co./2015 Annual Report 248 (i) Includes residential real estate loans to private banking clients in AM, for which the primary credit quality indicators are the borrower's financial position and LTV. (h) At December 31, 2015 and 2014, included mortgage loans insured by U.S. government agencies of $10.7 billion and $12.1 billion, respectively. (g) The current period current estimated LTV ratios disclosures have been updated to reflect where either the FICO score or estimated property value is unavailable. The prior period amounts have been revised to conform with the current presentation. JPMorgan Chase & Co./2015 Annual Report Notes to consolidated financial statements For residential real estate loans, collateral values are based upon external valuation sources. When it becomes likely that a borrower is either unable or unwilling to pay, the Firm obtains a broker's price opinion of the home based on an exterior-only valuation (“exterior opinions"), which is then updated at least every six months thereafter. As soon as practicable after the Firm receives the property in satisfaction of a debt (e.g., by taking legal title or physical possession), generally, either through foreclosure or upon the execution of a deed in lieu of foreclosure transaction with the borrower, the Firm obtains an appraisal based on an inspection that includes the interior of the home (“interior appraisals”). Exterior opinions and interior appraisals are discounted based upon the Firm's experience with actual liquidation values as compared with the estimated values provided by exterior opinions and interior appraisals, considering state- and product-specific factors. For commercial real estate loans, collateral values are generally based on appraisals from internal and external valuation sources. Collateral values are typically updated every six to twelve months, either by obtaining a new appraisal or by performing an internal analysis, in accordance with the Firm's policies. The Firm also considers both borrower- and market-specific factors, which may result in obtaining appraisal updates or broker price opinions at more frequent intervals. Wholesale loans, risk-rated business banking loans and risk- rated auto loans are charged off when it is highly certain that a loss has been realized, including situations where a loan is determined to be both impaired and collateral- dependent. The determination of whether to recognize a charge-off includes many factors, including the prioritization of the Firm's claim in bankruptcy, expectations of the workout/restructuring of the loan and valuation of the borrower's equity or the loan collateral. PCI loans held-for-investment The following provides a detailed accounting discussion of these loan categories: Loans held-for-investment (other than PCI loans) Originated or purchased loans held-for-investment, other than PCI loans, are measured at the principal amount outstanding, net of the following: allowance for loan losses; charge-offs; interest applied to principal (for loans accounted for on the cost recovery method); unamortized discounts and premiums; and net deferred loan fees or costs. Credit card loans also include billed finance charges and fees net of an allowance for uncollectible amounts. Interest income Interest income on performing loans held-for-investment, other than PCI loans, is accrued and recognized as interest income at the contractual rate of interest. Purchase price discounts or premiums, as well as net deferred loan fees or costs, are amortized into interest income over the life of the loan to produce a level rate of return. Nonaccrual loans Nonaccrual loans are those on which the accrual of interest has been suspended. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status and considered nonperforming when full payment of principal and interest is in doubt, or when principal and interest has been in default for a period of 90 days or more, unless the loan is both well-secured and in the process of collection. A loan is determined to be past due when the minimum payment is not received from the borrower by the contractually specified due date or for certain loans (e.g., residential real estate loans), when a monthly payment is due and unpaid for 30 days or more. Finally, collateral-dependent loans are typically maintained on nonaccrual status. On the date a loan is placed on nonaccrual status, all interest accrued but not collected is reversed against interest income. In addition, the amortization of deferred amounts is suspended. Interest income on nonaccrual loans may be recognized as cash interest payments are received (i.e., on a cash basis) if the recorded loan balance is deemed fully collectible; however, if there is doubt regarding the ultimate collectibility of the recorded loan balance, all interest cash receipts are applied to reduce the 242 carrying value of the loan (the cost recovery method). For consumer loans, application of this policy typically results in the Firm recognizing interest income on nonaccrual consumer loans on a cash basis. A loan may be returned to accrual status when repayment is reasonably assured and there has been demonstrated performance under the terms of the loan or, if applicable, the terms of the restructured loan. As permitted by regulatory guidance, credit card loans are generally exempt from being placed on nonaccrual status; accordingly, interest and fees related to credit card loans continue to accrue until the loan is charged off or paid in full. However, the Firm separately establishes an allowance for the estimated uncollectible portion of accrued interest and fee income on credit card loans. The allowance is established with a charge to interest income and is reported as an offset to loans. Allowance for loan losses The allowance for loan losses represents the estimated probable credit losses inherent in the held-for-investment loan portfolio at the balance sheet date. Changes in the allowance for loan losses are recorded in the provision for credit losses on the Firm's Consolidated statements of income. See Note 15 for further information on the Firm's accounting policies for the allowance for loan losses. Charge-offs Consumer loans, other than risk-rated business banking, risk-rated auto and PCI loans, are generally charged off or charged down to the net realizable value of the underlying collateral (i.e., fair value less costs to sell), with an offset to the allowance for loan losses, upon reaching specified stages of delinquency in accordance with standards established by the Federal Financial Institutions Examination Council ("FFIEC"). Residential real estate loans, non-modified credit card loans and scored business banking loans are generally charged off at 180 days past due. Auto and student loans are charged off no later than 120 days past due, and modified credit card loans are charged off at 120 days past due. Certain consumer loans will be charged off earlier than the FFIEC charge-off standards in certain circumstances as follows: • A charge-off is recognized when a loan is modified in a troubled debt restructuring ("TDR") if the loan is determined to be collateral-dependent. A loan is considered to be collateral-dependent when repayment of the loan is expected to be provided solely by the underlying collateral, rather than by cash flows from the borrower's operations, income or other resources. Loans to borrowers who have experienced an event (e.g., bankruptcy) that suggests a loss is either known or highly certain are subject to accelerated charge-off standards. Residential real estate and auto loans are charged off when the loan becomes 60 days past due, or sooner if the loan is determined to be collateral- JPMorgan Chase & Co./2015 Annual Report dependent. Credit card and scored business banking loans are charged off within 60 days of receiving notification of the bankruptcy filing or other event. Student loans are generally charged off when the loan becomes 60 days past due after receiving notification of a bankruptcy. Auto loans are written down to net realizable value upon repossession of the automobile and after a redemption period (i.e., the period during which a borrower may cure the loan) has passed. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs on government- guaranteed loans. When a loan is charged down to the estimated net realizable value, the determination of the fair value of the collateral depends on the type of collateral (e.g., securities, real estate). In cases where the collateral is in the form of liquid securities, the fair value is based on quoted market prices or broker quotes. For illiquid securities or other financial assets, the fair value of the collateral is estimated using a discounted cash flow model. Loan classification changes Loans in the held-for-investment portfolio that management decides to sell are transferred to the held-for-sale portfolio at the lower of cost or fair value on the date of transfer. Credit-related losses are charged against the allowance for loan losses; non-credit related losses such as those due to changes in interest rates or foreign currency exchange rates are recognized in noninterest revenue. In the event that management decides to retain a loan in the held-for-sale portfolio, the loan is transferred to the held-for-investment portfolio at the lower of cost or fair value on the date of transfer. These loans are subsequently assessed for impairment based on the Firm's allowance methodology. For a further discussion of the methodologies used in establishing the Firm's allowance for loan losses, see Note 15. Consumer, excluding credit card Credit card Wholesale Total (a)(b) $ 7,434 $ $ (c) 6,655 2014 1,190 885 7,381 581 $ 8,319 14,036 4,810 2013 Consumer, excluding credit card Credit card Wholesale Total (a)(b) 3,039 Sales Purchases (in millions) Wholesale Total (a)(b) Purchases Sales $ 5,279 $ $ 5,099 2,154 9,188 $ 7,433 14,287 Retained loans reclassified to held-for-sale 1,514 79 642 2,235 Year ended December 31, (in millions) Purchases Sales Retained loans reclassified to held-for-sale Year ended December 31, $ 7,616 $ $ 201 $ 240 246 JPMorgan Chase & Co./2015 Annual Report Consumer, excluding credit card, loan portfolio Consumer loans, excluding credit card loans, consist primarily of residential mortgages, home equity loans and lines of credit, auto loans, business banking loans, and student and other loans, with a focus on serving the prime consumer credit market. The portfolio also includes home equity loans secured by junior liens, prime mortgage loans with an interest-only payment period, and certain payment- option loans originated by Washington Mutual that may result in negative amortization. The table below provides information about retained consumer loans, excluding credit card, by class. $ 14,848 $ 16,367 30,711 36,375 December 31, (in millions) 2015 2014 Residential real estate - excluding PCI Home equity: Senior lien Junior lien Mortgages: Prime, including option ARMS 162,549 104,921 Subprime 3,690 5,056 Other consumer loans Auto 60,255 340 $ Credit card Total net gains on sales of loans (including lower of cost or fair value adjustments) (a) Excludes sales related to loans accounted for at fair value. 3 4,845 1,261 697 4,232 $ 8,641 9,077 309 5,641 Retained loans reclassified to held-for-sale 7,211 (a) Purchases predominantly represent the Firm's voluntary repurchase of certain delinquent loans from loan pools as permitted by Ginnie Mae guidelines. The Firm typically elects to repurchase these delinquent loans as it continues to service them and/or manage the foreclosure process in accordance with applicable requirements of Ginnie Mae, the Federal Housing Administration ("FHA"), Rural Housing Services ("RHS") and/or the U.S. Department of Veterans Affairs ("VA"). (b) Excludes purchases of retained loans sourced through the correspondent origination channel and underwritten in accordance with the Firm's standards. Such purchases were $50.3 billion, $15.1 billion and $5.7 billion for the years ended December 31, 2015, 2014 and 2013, respectively. (c) Prior period amounts have been revised to conform with current period presentation. The following table provides information about gains and losses, including lower of cost or fair value adjustments, on loan sales by portfolio segment. Year ended December 31, (in millions) 2015 2014 2013 Net gains/(losses) on sales of loans (including lower of cost or fair value adjustments)(a) Consumer, excluding credit card $ 305 $ Credit card 1 Wholesale 34 341 $ (241) 101 313 (76) Business banking credit card Year ended December 31, (in millions) Business banking(b) • Student and other Residential real estate - PCI • Home equity • Prime mortgage • Subprime mortgage • Option ARMS (a) Includes loans held in CCB, prime mortgage and home equity loans held in AM and prime mortgage loans held in Corporate. (b) Includes certain business banking and auto dealer risk-rated loans that apply the wholesale methodology for determining the allowance for loan losses; these loans are managed by CCB, and therefore, for consistency in presentation, are included with the other consumer loan classes. • (c) Includes loans held in CIB, CB, AM and Corporate. Excludes prime mortgage and home equity loans held in AM and prime mortgage loans held in Corporate. Classes are internally defined and may not align with regulatory definitions. The following tables summarize the Firm's loan balances by portfolio segment. December 31, 2015 (in millions) Retained Held-for-sale At fair value Total December 31, 2014 (in millions) Retained Consumer, excluding (d) Includes loans to: individuals; SPES; holding companies; and private education and civic organizations. For more information on exposures to SPES, see Note 16. • Other(d) • Government agencies • Financial institutions Loan modifications The Firm seeks to modify certain loans in conjunction with its loss-mitigation activities. Through the modification, JPMorgan Chase grants one or more concessions to a borrower who is experiencing financial difficulty in order to minimize the Firm's economic loss, avoid foreclosure or repossession of the collateral, and to ultimately maximize payments received by the Firm from the borrower. The concessions granted vary by program and by borrower- specific characteristics, and may include interest rate reductions, term extensions, payment deferrals, principal forgiveness, or the acceptance of equity or other assets in lieu of payments. Such modifications are accounted for and reported as TDRs. A loan that has been modified in a TDR is generally considered to be impaired until it matures, is repaid, or is otherwise liquidated, regardless of whether the borrower performs under the modified terms. In certain limited cases, the effective interest rate applicable to the modified loan is at or above the current market rate at the time of the restructuring. In such circumstances, and assuming that the loan subsequently performs under its modified terms and the Firm expects to collect all contractual principal and interest cash flows, the loan is disclosed as impaired and as a TDR only during the year of the modification; in subsequent years, the loan is not disclosed as an impaired loan or as a TDR so long as repayment of the restructured loan under its modified terms is reasonably assured. Loans, except for credit card loans, modified in a TDR are generally placed on nonaccrual status, although in many cases such loans were already on nonaccrual status prior to modification. These loans may be returned to performing status (the accrual of interest is resumed) if the following criteria are met: (a) the borrower has performed under the modified terms for a minimum of six months and/or six payments, and (b) the Firm has an expectation that repayment of the modified loan is reasonably assured based on, for example, the borrower's debt capacity and level of future earnings, collateral values, loan-to-value ("LTV") ratios, and other current market considerations. In certain limited and well-defined circumstances in which the loan is current at the modification date, such loans are not placed on nonaccrual status at the time of modification. Because loans modified in TDRs are considered to be impaired, these loans are measured for impairment using the Firm's established asset-specific allowance methodology, which considers the expected re-default rates for the modified loans. A loan modified in a TDR generally remains subject to the asset-specific allowance methodology throughout its remaining life, regardless of whether the loan is performing and has been returned to accrual status and/or the loan has been removed from the impaired loans disclosures (i.e., loans restructured at market rates). For further discussion of the methodology used to estimate the Firm's asset-specific allowance, see Note 15. Foreclosed property The Firm acquires property from borrowers through loan restructurings, workouts, and foreclosures. Property acquired may include real property (e.g., residential real estate, land, and buildings) and commercial and personal property (e.g., automobiles, aircraft, railcars, and ships). The Firm recognizes foreclosed property upon receiving assets in satisfaction of a loan (e.g., by taking legal title or physical possession). For loans collateralized by real property, the Firm generally recognizes the asset received at foreclosure sale or upon the execution of a deed in lieu of foreclosure transaction with the borrower. Foreclosed assets are reported in other assets on the Consolidated balance sheets and initially recognized at fair value less costs to sell. Each quarter the fair value of the acquired property is reviewed and adjusted, if necessary, to the lower of cost or fair value. Subsequent adjustments to fair value are charged/credited to noninterest revenue. Operating expense, such as real estate taxes and maintenance, are charged to other expense. 244 JPMorgan Chase & Co./2015 Annual Report Loan portfolio The Firm's loan portfolio is divided into three portfolio segments, which are the same segments used by the Firm to determine the allowance for loan losses: Consumer, excluding credit card; Credit card; and Wholesale. Within each portfolio segment, the Firm monitors and assesses the credit risk in the following classes of loans, based on the risk characteristics of each loan class: Consumer, excluding credit card (a) Residential real estate - excluding PCI • Home equity – senior lien • Home equity - junior lien • Prime mortgage, including • option ARMS Subprime mortgage Other consumer loans • Autob Credit card • Credit card loans Wholesale(c) • Commercial and industrial • Real estate credit card $ 344,355 $ credit card Credit card (a) Wholesale Total 294,979 $ 395 128,027 3,021 $ 324,502 $ 747,508 (b) 3,801 2,611 7,217 2,611 $ 330,914 $ 757,336 (a) Includes billed finance charges and fees net of an allowance for uncollectible amounts. (b) Loans (other than PCI loans and those for which the fair value option has been elected) are presented net of unearned income, unamortized discounts and premiums, and net deferred loan costs. These amounts were not material as of December 31, 2015 and 2014. JPMorgan Chase & Co./2015 Annual Report 245 Notes to consolidated financial statements The following tables provide information about the carrying value of retained loans purchased, sold and reclassified to held- for-sale during the periods indicated. These tables exclude loans recorded at fair value. The Firm manages its exposure to credit risk on an ongoing basis. Selling loans is one way that the Firm reduces its credit exposures. 2015 Consumer, excluding Consumer, excluding 131,048 295,374 Credit card(a) 131,387 Wholesale Total $ 357,050 $ 832,792 (b) 466 76 1,104 1,646 2,861 2,861 $ 344,821 $ 131,463 $ 361,015 $ 837,299 $ Held-for-sale At fair value Total $ $ 328 11,379 2,605 $ 1,788 9,838 2.55 2.14 2.00 2.17 3.03 3.23 2.70 contractual term remaining Weighted-average before TDR extensions - or payment loans with term (in years) of contractual term remaining Weighted-average TDR 2.69 2.77 3.15 3.37 22 24 24 24 24 25 25 25 reductions - after 20 18 19 17 17 2.92 2.78 2.64 3.52 19 interest rate loans with interest rate of Junior lien Senior lien weighted-average Mortgages Home equity (in millions, except Year ended December 31, The following table provides information about the financial effects of the various concessions granted in modifications of residential real estate loans, excluding PCI, under the Firm's loss mitigation programs and about redefaults of certain loans modified in TDRs for the periods presented. Because the specific types and amounts of concessions offered to borrowers frequently change between the trial modification and the permanent modification, the following table presents only the financial effects of permanent modifications. This table also excludes Chapter 7 loans where the sole concession granted is the discharge of debt. Prime, including option ARMS Financial effects of modifications and redefaults 251 JPMorgan Chase & Co./2015 Annual Report 11 6 5 14 10 13 Notes to consolidated financial statements 22 Subprime data and number of loans) Weighted-average 5.51% 5.61% 5.88% 5.03% 4.82% 5.28% 6.67% 7.16% 7.33% 5.05% 4.93% 4.81% 5.69% 6.38% 6.35% before TDR reductions - Total residential real estate excluding PCI interest rate interest rate of Weighted-average 2015 2014 2013 2015 2014 2013 2015 2014 2013 2014 2013 2015 2015 2014 2013 loans with 23 23 (in years) of 30 14 2 Principal forgiven 74 $ 15 $ 39 $ 98 203 85 43 4 19 129 39 41 24 11 14 7 5 17 21 51 34 $ 106 $ 154 $ 93 $ 58 $ 164 $121 $ 75 $ 10 $ 20 $ 7 $ 14 $ 19 $ 26 that redefaulted within one year of permanent modification(a) Balance of loans 505 207 72 218 89 32 206 83 13 23 Principal deferred $ 36 36 35 36 36 37 37 37 36 34 36 31 30 32 TDR extensions - after or payment loans with term 35 Charge-offs recognized upon permanent 3 $ 2 $ $ 16 9 $ 9 $ $ 70 $ 25 3 $ $ 7 2 $ 1 $ modification 5 10 9 (b) Represents variable interest rate to fixed interest rate modifications. Nature and extent of modifications 199 401 101% to 125% and refreshed FICO scores: Equal to or greater than 660 942 1,448 120 The U.S. Treasury's Making Home Affordable ("MHA”) programs, as well as the Firm's proprietary modification programs, generally provide various concessions to financially troubled borrowers including, but not limited to, interest rate reductions, term or payment extensions and deferral of principal and/or interest payments that would otherwise have been required under the terms of the original agreement. 268 444 728 152 284 220 1729 77 144 Less than 660 The following table provides information about how residential real estate loans, excluding PCI loans, were modified under the Firm's loss mitigation programs during the periods presented. This table excludes Chapter 7 loans where the sole concession granted is the discharge of debt. Home equity Mortgages 2014 2015 2014 2013 2015 2014 2013 2015 2013 2014 2015 2013 2014 2015 Dec. 31, Year ended Total residential real estate - excluding PCI Subprime Prime, including option ARMS Junior lien Senior lien 166 2013 330 2,190 911 1,050 1,610 3,443 4,975 Lower than 80% and refreshed FICO scores: Equal to or greater than 660 6,724 643 6,626 4,211 863 787 7,073 7,053 18,903 18,677 Less than 660 2,265 4,243 969 614 1,485 390 239 448 1,055 1,850 80% to 100% and refreshed FICO scores: Equal to or greater than 660 2,709 3,591 816 1,405 331 451 977 1,695 4,833 7,142 Less than 660 1,136 1,305 $ 243 $ 316 Number of approved for Principal 70 63 86 56 53 82 73 and/or 51 80 83 90 76 67 86 extension payment 80 interest deferred 32 (a) Represents concessions granted in permanent modifications as a percentage of the number of loans permanently modified. The sum of the percentages exceeds 100% because predominantly all of the modifications include more than one type of concession. A significant portion of trial modifications include interest rate reductions and/or term or payment extensions. 4 36 38 8 22 32 24 51 38 31 53 48 16 41 39 Other(b) Principal forgiveness 21 18 24 13 12 21 30 19 34 24 23 19 12 16 16 Term or loans 77% 68% 1,096 1,171 1,765 modified permanently Number of loans 9,682 4,673 6,644 2,056 4,233 3,200 1,608 884 626 2,588 1,719 939 1,345 modification a trial 1,103 1,052 2,846 2,813 5,040 1,495 2,507 4,356 72% 47% 71% 72% 43% 73% 88% 84% 63% 70% 53% 75% reduction Interest rate granted:(a) Concession 16,525 9,632 7,441 3,141 5,364 1,650 58% 2,308 (a) Represents loans permanently modified in TDRS that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The dollar amounts presented represent the balance of such loans at the end of the reporting period in which such loans defaulted. For residential real estate loans modified in TDRs, payment default is deemed to occur when the loan becomes two contractual payments past due. In the event that a modified loan redefaults, it is probable that the loan will ultimately be liquidated through foreclosure or another similar type of liquidation transaction. Redefaults of loans modified within the last 12 months may not be representative of ultimate redefault levels. Active and suspended foreclosure 275 TDRs on nonaccrual status 117 118 $ impaired loans 442 384 $ $ 306 Loans modified in TDRS(a)(b) 2014 2015 December 31, (in millions) 592 558 $ $ Total impaired loans (b)(c) 35 Allowance for loan losses related to 557 Unpaid principal balance of impaired loans(d) 668 JPMorgan Chase & Co./2015 Annual Report The liquidation of PCI loans, which may include sales of loans, receipt of payment in full from the borrower, or foreclosure, results in removal of the loans from the underlying PCI pool. When the amount of the liquidation proceeds (e.g., cash, real estate), if any, is less than the unpaid principal balance of the loan, the difference is first applied against the PCI pool's nonaccretable difference for principal losses (i.e., the lifetime credit loss estimate established as a purchase accounting adjustment at the acquisition date). When the nonaccretable difference for a particular loan pool has been fully depleted, any excess of the unpaid principal balance of the loan over the liquidation proceeds is written off against the PCI pool's allowance for loan losses. Beginning in 2014, write-offs of PCI loans also include other adjustments, primarily related to interest forgiveness modifications. Because the Firm's PCI loans are accounted for at a pool level, the Firm does not recognize charge-offs of PCI loans when they reach specified stages of delinquency (i.e., unlike non-PCI consumer loans, these loans are not charged off based on FFIEC standards). The PCI portfolio affects the Firm's results of operations primarily through: (i) contribution to net interest margin; (ii) expense related to defaults and servicing resulting from the liquidation of the loans; and (iii) any provision for loan losses. The PCI loans acquired in the Washington Mutual transaction were funded based on the interest rate characteristics of the loans. For example, variable-rate loans were funded with variable-rate liabilities and fixed- rate loans were funded with fixed-rate liabilities with a similar maturity profile. A net spread will be earned on the declining balance of the portfolio, which is estimated as of December 31, 2015, to have a remaining weighted-average life of 9 years. If the timing and/or amounts of expected cash flows on PCI loans were determined not to be reasonably estimable, no interest would be accreted and the loans would be reported as nonaccrual loans; however, since the timing and amounts of expected cash flows for the Firm's PCI consumer loans are reasonably estimable, interest is being accreted and the loans are being reported as performing loans. The excess of cash flows expected to be collected over the carrying value of the underlying loans is referred to as the accretable yield. This amount is not reported on the Firm's Consolidated balance sheets but is accreted into interest income at a level rate of return over the remaining estimated lives of the underlying pools of loans. The Firm continues to modify certain PCI loans. The impact of these modifications is incorporated into the Firm's quarterly assessment of whether a probable and significant change in expected cash flows has occurred, and the loans continue to be accounted for and reported as PCI loans. In evaluating the effect of modifications on expected cash flows, the Firm incorporates the effect of any foregone interest and also considers the potential for redefault. The Firm develops product-specific probability of default estimates, which are used to compute expected credit losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment based upon industry-wide data. The Firm also considers its own historical loss experience to-date based on actual redefaulted modified PCI loans. On a quarterly basis, the Firm estimates the total cash flows (both principal and interest) expected to be collected over the remaining life of each pool. These estimates incorporate assumptions regarding default rates, loss severities, the amounts and timing of prepayments and other factors that reflect then-current market conditions. Probable decreases in expected cash flows (i.e., increased credit losses) trigger the recognition of impairment, which is then measured as the present value of the expected principal loss plus any related foregone interest cash flows, discounted at the pool's effective interest rate. Impairments are recognized through the provision for credit losses and an increase in the allowance for loan losses. Probable and significant increases in expected cash flows (e.g., decreased credit losses, the net benefit of modifications) would first reverse any previously recorded allowance for loan losses with any remaining increases recognized prospectively as a yield adjustment over the remaining estimated lives of the underlying loans. The impacts of (i) prepayments, (ii) changes in variable interest rates, and (iii) any other changes in the timing of expected cash flows are recognized prospectively as adjustments to interest income. PCI loans are initially recorded at fair value at acquisition. PCI loans acquired in the same fiscal quarter may be aggregated into one or more pools, provided that the loans have common risk characteristics. A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. With respect to the Washington Mutual transaction, all of the consumer PCI loans were aggregated into pools of loans with common risk characteristics. Purchased credit-impaired loans Impaired loans on nonaccrual status JPMorgan Chase & Co./2015 Annual Report (b) Additional commitments to lend to borrowers whose loans have been modified in TDRS as of December 31, 2015 and 2014 were immaterial. (a) The impact of these modifications was not material to the Firm for the years ended December 31, 2015 and 2014. (d) Represents the contractual amount of principal owed at December 31, 2015 and 2014. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs; interest payments received and applied to the principal balance; net deferred loan fees or costs; and unamortized discounts or premiums on purchased loans. (b) Predominantly all other consumer impaired loans are in the U.S. (c) Other consumer average impaired loans were $566 million, $599 million and $648 million for the years ended December 31, 2015, 2014 and 2013, respectively. The related interest income on impaired loans, including those on a cash basis, was not material for the years ended December 31, 2015, 2014 and 2013. (a) When discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged off and/or there have been interest payments received and applied to the loan balance. 456 719 449 254 527 $ 31 Without an allowance(a) $ $ 19 $ 50 $ 192 $ 395 36 84 Criticized performing $11,277 Noncriticized 22 Loans by risk ratings(c) $ 91,559 $10,970 $10,096 $20,058 $54,536 $21,208 $60,255 Total retained loans 33,758 $85,564 106 ΝΑ 210 With an allowance Impaired loans The following table provides information about the Firm's other consumer loans modified in TDRs. New TDRs were not material for the years ended December 31, 2015 and 2014. Certain other consumer loan modifications are considered to be TDRS as they provide various concessions to borrowers who are experiencing financial difficulty. All of these TDRs are reported as impaired loans in the table above. Loan modifications 2014 2015 December 31, (in millions). The table below sets forth information about the Firm's other consumer impaired loans, including risk-rated business banking and auto loans that have been placed on nonaccrual status, and loans that have been modified in TDRS. modifications Other consumer impaired loans and loan Notes to consolidated financial statements 253 JPMorgan Chase & Co./2015 Annual Report (d) December 31, 2015 and 2014, excluded loans 30 days or more past due and still accruing, which are insured by U.S. government agencies under the FFELP, of $526 million and $654 million, respectively. These amounts were excluded as reimbursement of insured amounts is proceeding normally. (c) For risk-rated business banking and auto loans, the primary credit quality indicator is the risk rating of the loan, including whether the loans are considered to be criticized and/or nonaccrual. (b) These amounts represent student loans, which are insured by U.S. government agencies under the FFELP. These amounts were accruing as reimbursement of insured amounts is proceeding normally. (a) Student loan delinquency classifications included loans insured by U.S. government agencies under the Federal Family Education Loan Program ("FFELP") as follows: current included $3.8 billion and $4.3 billion; 30-119 days past due included $299 million and $364 million; and 120 or more days past due included $227 million and $290 million at December 31, 2015 and 2014, respectively. 213 255 Notes to consolidated financial statements Residential real estate - PCI loans The table below sets forth information about the Firm's consumer, excluding credit card, PCI loans. 8.15% 6.22% % of 30+ days past due to total loans 1,272 $14,353 $ 4,652 $ 4,051 $10,249 $ 8,919 11.49% $17,740 Total loans 711 536 551 380 837 601 1,000 439 $15,342 13.05% 20.22% 23.37% 52 28 159 10 $ $ $ 22 10 $ 153 $ 301 80 Less than 660 $ Equal to or greater than 660 Greater than 125% and refreshed FICO scores: Current estimated LTV ratios (based on unpaid principal balance) (c)(d)(e) 11.21% 13.33% $42,665 $49,137 2,339 4,212 1,896 2,886 858 1,824 $16,496 13.82% 16.26% 500 35,764 424 322 633 $ 3,263 $10,220 1,193 $ 8,893 985 $17,095 1,758 1,708 Related allowance for loan losses (b) $14,989 Carrying value(a) 2014 $ 3,673 180 2014 2015 (in millions, except ratios) Total PCI Option ARMS Home equity Subprime mortgage 2015 Prime mortgage 2015 December 31, 2014 2015 $13,853 2014 $15,708 2015 $40,998 $46,696 150 or more days past due 30-149 days past due $37,883 $42,586 $13,814 $12,370 $ 3,565 $ 3,232 $ 8,912 $ 7,894 $16,295 $14,387 Current balance) Loan delinquency (based on unpaid principal 3,325 2,742 194 49 2014 445 4,503 3,999 4,516 $ (b) accruing 90 or more days past due and still 1.47% (d) 1.42% (d) 2.15% (d) 1.63% (d) $ 1.73% 1.23% 1.35% % of 30+ days past due to total retained loans $85,564 $ 91,559 $10,970 $10,096 461 1.51% $ $ $ New York $ 7,186 California Geographic region 664 621 270 367 $ 290 $ 367 $ 290 242 279 263 115 116 Nonaccrual loans 1,447 3,874 1,464 361 246 2014 Total other consumer 2015 2014 2015 2014 Student and other 2015 2014 Loan delinquency(a) 2015 December 31, Business banking Auto The table below provides information for other consumer retained loan classes, including auto, business banking and student loans. Other consumer loans JPMorgan Chase & Co./2015 Annual Report 252 At December 31, 2015 and 2014, the Firm had non-PCI residential real estate loans, excluding those insured by U.S. government agencies, with a carrying value of $1.2 billion and $1.5 billion, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. (in millions, except ratios) Current $59,442 $53,866 140 $20,058 $21,208 $54,536 $60,255 Total retained loans 106 576 $83,656 $ 89,734 $ 10,080 $ 9,405 445 $19,710 208 215 663 7 9 120 or more days past due 804 30-119 days past due $20,887 314 At December 31, 2015, the weighted-average estimated remaining lives of residential real estate loans, excluding PCI loans, permanently modified in TDRs were 10 years for senior lien home equity, 9 years for junior lien home equity, 10 years for prime mortgages, including option ARMS, and 8 years for subprime mortgage. The estimated remaining lives of these loans reflect estimated prepayments, both voluntary and involuntary (i.e., foreclosures and other forced liquidations). $ 6,294 3,662 $ 3,008 3,474 239 236 (d) 1,083 1,205 2,003 2,033 3,325 Arizona 1,611 235 212 258 264 1,019 1,135 Washington 1,512 Michigan 1,550 1,633 4,604 24,739 27,161 All other 4,140 4,262 629 559 1,354 1,363 2,157 2,340 Ohio 3,474 3,326 466 415 1,375 1,361 2,774 $ 3,530 2,864 366 5,277 5,816 729 679 1,373 1,459 3,175 3,678 Texas Illinois 8,457 1,259 $10,445 $ 11,767 $ 1,143 $ 1,051 1,224 3,187 3,359 8,108 6,457 5,608 2,622 451 500 1,945 1,998 New Jersey 3,649 4,300 521 516 827 941 2,301 2,843 Florida 9,102 9,918 868 839 2,626 378 2,438 2,427 1,642 2014 2015 2014 2015 2014 2015 2014 Loans by risk 2015 ratings $74,330 $61,006 $21,786 $ 27,111 $11,363 $8,393 $ 98,107 $ 82,087 $267,736 Investment grade $ 62,150 $ 63,069 $241,666 2014 2014 Notes to consolidated financial statements are classified as noncriticized ("BB+/Ba1 and B-/B3") and criticized ("CCC+"/"Caal and below"), and the criticized portion is further subdivided into performing and nonaccrual loans, representing management's assessment of the collectibility of principal and interest. Criticized loans have a higher probability of default than noncriticized loans. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information affecting the obligor's ability to fulfill its obligations. As noted above, the risk rating of a loan considers the industry in which the obligor conducts its operations. As part of the overall credit risk management framework, the Firm focuses on the management and diversification of its industry and client exposures, with particular attention paid to industries with actual or potential credit concern. See Note 5 for further detail on industry concentrations. The table below provides information by class of receivable for the retained loans in the Wholesale portfolio segment. As of or for the December 31, Commercial 2015 and industrial Financial institutions Other(e) Total retained loans year ended Government agencies (in millions, except ratios) 2015 Real estate Noninvestment grade: Noncriticized 3 253 236 6,373 4,119 Criticized nonaccrual 608 7 188 253 10 18 139 140 988 599 Total 231 316 320 1,313 45,632 (d) (d) 44,117 17,008 16,541 7,667 7,093 256 300 11,390 10,067 81,953 78,118 Criticized performing 4,542 2,251 1,251 259 The primary credit quality indicator for wholesale loans is the risk rating assigned each loan. Risk ratings are used to identify the credit quality of loans and differentiate risk within the portfolio. Risk ratings on loans consider the probability of default ("PD”) and the loss given default ("LGD"). The PD is the likelihood that a loan will default and not be fully repaid by the borrower. The LGD is the estimated loss on the loan that would be realized upon the default of the borrower and takes into consideration collateral and structural support for each credit facility. Management considers several factors to determine an appropriate risk rating, including the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. The Firm's definition of criticized aligns with the banking regulatory definition of criticized exposures, which consist of special mention, substandard and doubtful categories. Risk ratings generally represent ratings profiles similar to those defined by S&P and Moody's. Investment-grade ratings range from "AAA/Aaa" to "BBB-/Baa3." Noninvestment-grade ratings Wholesale loans include loans made to a variety of customers, ranging from large corporate and institutional clients to high-net-worth individuals. Wholesale loan portfolio JPMorgan Chase & Co./2015 Annual Report Credit card loans with modified payment terms(c) $ 1,286 $ 1,775 Modified credit card loans that have reverted to pre-modification payment terms(d) Total impaired credit card loans (e) $ 258 179 1,465 $ December 31, (in millions) Impaired credit card loans with an allowance(a)(b) 2015 2014 254 then the loan reverts back to its pre-modification payment terms. However, in most cases, the Firm does not reinstate the borrower's line of credit. New enrollments in these loan modification programs for the years ended December 31, 2015, 2014 and 2013, were $638 million, $807 million and $1.2 billion, respectively. Financial effects of modifications and redefaults The following table provides information about the financial effects of the concessions granted on credit card loans modified in TDRs and redefaults for the periods presented. 2,029 Credit card impaired loans and loan modifications The table below sets forth information about the Firm's impaired credit card loans. All of these loans are considered to be impaired as they have been modified in TDRS. 85.7% 14.3 15.6 84.4% 10,940 7,806 7,398 7,655 7,497 5,879 5,750 4,700 4,707 4,533 4,489 3,562 3,552 3,399 3,226 51,844 51,440 $131,387 $128,027 Allowance for loan losses related to impaired credit card loans noninvestment Year ended December 31, (in millions, except 460 $ The following table presents average balances of impaired credit card loans and interest income recognized on those loans. Year ended December 31, (in millions) Average impaired credit card loans Interest income on impaired credit card loans Loan modifications 2015 (e) Predominantly all impaired credit card loans are in the U.S. 2014 $ 1,710 $2,503 $ 3,882 82 123 198 JPMorgan Chase may offer one of a number of loan modification programs to credit card borrowers who are experiencing financial difficulty. Most of the credit card loans have been modified under long-term programs for borrowers who are experiencing financial difficulties. Modifications under long-term programs involve placing the customer on a fixed payment plan, generally for 60 months. The Firm may also offer short-term programs for borrowers who may be in need of temporary relief; however, none are currently being offered. Modifications under all short- and long-term programs typically include reducing the interest rate on the credit card. Substantially all modifications are considered to be TDRs. If the cardholder does not comply with the modified payment terms, then the credit card loan agreement reverts back to its pre-modification payment terms. Assuming that the cardholder does not begin to perform in accordance with those payment terms, the loan continues to age and will ultimately be charged-off in accordance with the Firm's standard charge-off policy. In addition, if a borrower successfully completes a short-term modification program, JPMorgan Chase & Co./2015 Annual Report (a) Represents loans modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The amounts presented represent the balance of such loans as of the end of the quarter in which they defaulted. For credit card loans modified in TDRs, payment default is deemed to have occurred when the loans become two payments past due. A substantial portion of these loans is expected to be charged-off in accordance with the Firm's standard charge-off policy. Based on historical experience, the estimated weighted-average default rate for credit card loans modified was expected to be 25.61%, 27.91% and 30.72% as of December 31, 2015, 2014 and 2013, respectively. 2013 (d) Represents credit card loans that were modified in TDRS but that have subsequently reverted back to the loans' pre-modification payment terms. At December 31, 2015 and 2014, $113 million and $159 million, respectively, of loans have reverted back to the pre-modification payment terms of the loans due to noncompliance with the terms of the modified loans. The remaining $66 million and $95 million at December 31, 2015 and 2014, respectively, of these loans are to borrowers who have successfully completed a short-term modification program. The Firm continues to report these loans as TDRS since the borrowers' credit lines remain closed. card modification program as of the date presented. (c) Represents credit card loans outstanding to borrowers enrolled in a credit 500 weighted-average data) 2015 2014 2013 Weighted-average interest rate (a) The carrying value and the unpaid principal balance are the same for credit card impaired loans. of loans - before TDR 15.08% 14.96% 15.37% Weighted-average interest rate of loans after TDR 4.40 4.40 4.38 Loans that redefaulted within one year of modification(a) $ 85 $ 119 $ 167 (b) There were no impaired loans without an allowance. $ 11,360 grade 46,556 2,215 1,544 1,201 988 69 55 104 49 90 or more days 275 566 259 accruing due and still 30-89 days past $354,451 $321,612 (d) $ 91,160 193 $108,734 past due and 7 Total retained 18 10 253 231 188 608 nonaccrual still accruing (c) Criticized 67 29 28 6 11 33 15 14 76 $8,627 $11,565 (d) $ 34,416 $ 26 $ 22 $ (14) $ (9) $ (5) $ (12) $ (8) $ 25 $ 11 $ (14) $ 10 $ 12 (recoveries) Net charge-offs/ $357,050 $324,502 (d) $ 92,530 $109,889 $8,696 % of net $11,626 $29,783 $ 34,538 $112,932 $109,625 $92,820 $79,113 Total retained loans $ 94,051 $100,865 262,999 223,637 (d) $ 42,961 49,569 $ 42,031 67,858 $1,122 7,574 (d) charge-offs/ (recoveries) to end-of-period $29,713 $108,857 $92,381 $78,552 $112,058 still accruing past due and than 30 days Current and less delinquency(b) Loan -% -% (0.02) % 0.01% (0.04) % (0.07)% 0.29% (0.02)% (0.02)% (0.01)% 0.02% 0.02% retained loans loans $112,932 $109,625 $92,820 4.56% 2.22% 1.60 % 1.98 % 1.11 % 0.97 % 0.06% 0.03% 0.36% loans 0.41 % 1.45% % of nonaccrual loans to total retained loans 0.54 76 $ 9,822 35 Criticized nonaccrual 2.06% total retained criticized to % of total 18,490 18,107 7,997 7,427 (d) 263 303 11,782 Total retained loans $112,932 $109,625 $92,820 $79,113 $29,783 $ 34,538 (d) $11,626 $8,696 $109,889 10,443 (d) 89,314 $ 92,530 (d) $357,050 82,836 $324,502 $15,505 815 210 50,782 $14,619 ΝΑ $ 33,739 75,886 $ 3,003 89,817 $ 2,099 77,014 $17,166 $ 20,944 12,617 13,594 JPMorgan Chase & Co./2015 Annual Report 260 (e) Other includes: individuals; SPES; holding companies; and private education and civic organizations. For more information on exposures to SPES, see Note 16. (d) Effective in the fourth quarter 2015, the Firm realigned its wholesale industry divisions in order to better monitor and manage industry concentrations. Prior period amounts have been revised to conform with current period presentation. For additional information, see Wholesale credit portfolio on pages 122-129. 82,869 (c) Represents loans that are considered well-collateralized and therefore still accruing interest. 140 139 $ 92,530 (d) $357,050 $324,502 $109,889 $29,783 $ 34,538 (d) $11,626 $8,696 599 988 $79,113 (a) The U.S. and non-U.S. distribution is determined based predominantly on the domicile of the borrower. (b) The credit quality of wholesale loans is assessed primarily through ongoing review and monitoring of an obligor's ability to meet contractual obligations rather than relying on the past due status, which is generally a lagging indicator of credit quality. Total U.S. $ 30,063 Total non-U.S. 708 ΝΑ ΝΑ $ 26,782 891 $24,441 743 213 ΝΑ 0.17 0.25 0.32 0.03 0.05 Loans by geographic distribution (a) 0.13 0.15 0.28 0.18 ΝΑ 11,088 11,847 $ 17,940 1,674 1,433 395 339 95 81 225 194 959 819 Washington 1,345 1,157 553 Arizona 470 139 279 238 348 310 New Jersey 4,257 3,621 1,440 1,183 432 373 689 586 165 1,696 281 143 209 185 69 61 72 62 48 45 20 17 531 448 182 150 323 130 166 141 53 44 Ohio 55 Michigan 802 703 227 203 85 76 167 113 1,479 Florida 731 $ 1,138 $ 1,005 $ 5,965 $ 5,172 $10,671 $ 9,205 California balance) Geographic region (based on unpaid principal 10,611 10,410 2,325 2,896 $42,665 $49,137 $16,496 $14,353 $ 4,652 $ 8,108 $ 4,051 935 728 256 210 611 498 1,094 $17,740 $15,342 Total unpaid principal balance 889 No FICO/LTV available 4,291 4,065 1,585 $ 8,919 $10,249 $ 9,190 $23,490 $26,964 New York 636 85 75 281 243 92 94 273 224 Texas 1,332 1,150 397 333 229 196 301 788 876 580 672 400 463 All other 813 2,581 2,944 Illinois 358 405 263 933 Total unpaid principal balance 283 2,116 $17,740 Balance at December 31 Total PCI 2015 2014 2013 $ 14,592 (1,700) $ 16,167 (1,934) $ 18,457 279 (174) (2,201) (287) 230 533 198 90 $ 13,491 4.20% $ 14,592 $ Reclassification from nonaccretable difference (b) Other changes in expected cash flows (a) Changes in interest rates on variable-rate loans Accretion into interest income 2014 $ 5,000 $ 6,252 8,972 4,143 $ 582 11,834 $ 736 13,851 Total 30+ day delinquency rate 2015 2014 16,167 4.10% 6.42% 6.42 5.33 8.83 4.35% 6.55% (a) In general, these HELOCS are revolving loans for a 10-year period, after which time the HELOC converts to an interest-only loan with a balloon payment at the end of the loan's term. (b) Substantially all undrawn HELOCS within the revolving period have been closed. (c) Includes loans modified into fixed-rate amortizing loans. The table below sets forth the accretable yield activity for the Firm's PCI consumer loans for the years ended December 31, 2015, 2014 and 2013, and represents the Firm's estimate of gross interest income expected to be earned over the remaining life of the PCI loan portfolios. The table excludes the cost to fund the PCI portfolios, and therefore the accretable yield does not represent net interest income expected to be earned on these portfolios. Year ended December 31, (in millions, except ratios) Beginning balance 4.46 4.19% Accretable yield percentage 4.31% Colorado All other Total retained credit card loans Percentage of portfolio based on carrying value with estimated refreshed FICO scores Equal to or greater than 660 Less than 660 2015 2014 $ 3,122 $ 3,429 2.51% 2.75% Michigan $129,502 941 943 944 895 $131,387 $128,027 1.43% 1.44% 0.72 0.70 $ 18,802 $ 126,189 Total loans Pennsylvania New Jersey (a) Other changes in expected cash flows may vary from period to period as the Firm continues to refine its cash flow model and periodically updates model assumptions. For the years ended December 31, 2015 and December 31, 2014, other changes in expected cash flows were driven by changes in prepayment assumptions. For the year ended December 31, 2013, other changes in expected cash flows were due to refining the expected interest cash flows on HELOCS with balloon payments, partially offset by changes in prepayment assumptions. (b) Reclassifications from the nonaccretable difference in the year ended December 31, 2015 were driven by continued improvement in home prices and delinquencies, as well as increased granularity in the impairment estimates. The factors that most significantly affect estimates of gross cash flows expected to be collected, and accordingly the accretable yield balance, include: (i) changes in the benchmark interest rate indices for variable-rate products such as option ARM and home equity loans; and (ii) changes in prepayment assumptions. Active and suspended foreclosure At December 31, 2015 and 2014, the Firm had PCI residential real estate loans with an unpaid principal balance of $2.3 billion and $3.2 billion, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. JPMorgan Chase & Co./2015 Annual Report 257 Notes to consolidated financial statements Credit card loan portfolio The credit card portfolio segment includes credit card loans originated and purchased by the Firm. Delinquency rates are the primary credit quality indicator for credit card loans as they provide an early warning that borrowers may be experiencing difficulties (30 days past due); information on those borrowers that have been delinquent for a longer period of time (90 days past due) is also considered. In addition to delinquency rates, the geographic distribution of the loans provides insight as to the credit quality of the portfolio based on the regional economy. While the borrower's credit score is another general indicator of credit quality, the Firm does not view credit scores as a primary indicator of credit quality because the borrower's credit score tends to be a lagging indicator. However, the distribution of such scores provides a general indicator of credit quality trends within the portfolio. Refreshed FICO score information, which is obtained at least quarterly, for a statistically significant random sample of the credit card portfolio is indicated in the table below; FICO is considered to be the industry benchmark for credit Ohio scores. The table below sets forth information about the Firm's credit card loans. As of or for the year ended December 31, (in millions, except ratios) Net charge-offs % of net charge-offs to retained loans Loan delinquency Current and less than 30 days past due and still accruing 30-89 days past due and still accruing 90 or more days past due and still accruing Total retained credit card loans Loan delinquency ratios % of 30+ days past due to total retained loans % of 90+ days past due to total retained loans Credit card loans by geographic region California Texas New York Florida Illinois The Firm generally originates new card accounts to prime consumer borrowers. However, certain cardholders' FICO scores may decrease over time, depending on the performance of the cardholder and changes in credit score technology. 1,817 $15,342 2015 HELOANS Beyond the revolving period (c) Within the revolving period (b) HELOCS:(a) (in millions, except ratios) December 31, Approximately 23% of the PCI home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANS or HELOCS. The following table sets forth delinquency statistics for PCI junior lien home equity loans and lines of credit based on the unpaid principal balance as of December 31, 2015 and 2014. JPMorgan Chase & Co./2015 Annual Report 256 (e) The current period current estimated LTV ratios disclosures have been updated to reflect where either the FICO score or estimated property value is unavailable. The prior period amounts have been revised to conform with the current presentation. (d) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (c) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. Effective December 31, 2015, the current estimated LTV ratios reflect updates to the nationally recognized home price index valuation estimates incorporated into the Firm's home valuation models. The prior period ratios have been revised to conform with these updates in the home price index. Total $16,496 $42,665 $49,137 $14,353 $ 4,051 $ 4,652 8,348 7,261 3,025 2,618 1,562 1,363 1,645 $10,249 1,463 $ 8,919 (a) Carrying value includes the effect of fair value adjustments that were applied to the consumer PCI portfolio at the date of acquisition. (b) Management concluded as part of the Firm's regular assessment of the PCI loan pools that it was probable that higher expected credit losses would result in a decrease in expected cash flows. As a result, an allowance for loan losses for impairment of these pools has been recognized. AAA to ААА- (in billions, except where otherwise noted) December 31, Noninvestment- grade 3.1 $ 5.2 Ratings profile of VIE assets (b) 6.3 3.8 $ 3.8 $ 6.3 6.9 $ 11.5 Investment-grade 2014 Fair value of assets held by VIES 8.4 AA+ to AA- A+ to A- 4.6 $ 0.5 $ 0.4 BBB+ to BBB- BB+ and below $ 0.1 $ 6.9 Wt. avg. expected life of assets (years) exposure $ 11.5 4.9 (a) Represents the excess of the fair values of municipal bond assets available to repay the liquidity facilities, if drawn. (b) The ratings scale is presented on an S&P-equivalent basis. 1.7 $ 2.7 4.0 Excess (a) held by VIES JPMorgan Chase & Co./2015 Annual Report Additionally, the Firm may invest in beneficial interests of third-party re-securitizations and generally purchases these interests in the secondary market. In these circumstances, the Firm does not have the unilateral ability to direct the most significant activities of the re-securitization trust, either because it was not involved in the initial design of the trust, or the Firm is involved with an independent third- party sponsor and demonstrates shared power over the creation of the trust; therefore, the Firm does not consolidate the re-securitization VIE. In more limited circumstances, the Firm creates a re- securitization trust independently and not in conjunction with specific clients. In these circumstances, the Firm is deemed to have the unilateral ability to direct the most significant activities of the re-securitization trust because of the decisions made during the establishment and design of the trust; therefore, the Firm consolidates the re- securitization VIE if the Firm holds an interest that could potentially be significant. Most re-securitizations with which the Firm is involved are client-driven transactions in which a specific client or group of clients is seeking a specific return or risk profile. For these transactions, the Firm has concluded that the decision-making power of the entity is shared between the Firm and its clients, considering the joint effort and decisions in establishing the re-securitization trust and its assets, as well as the significant economic interest the client holds in the re-securitization trust; therefore the Firm does not consolidate the re-securitization VIE. The Firm engages in certain re-securitization transactions in which debt securities are transferred to a VIE in exchange for new beneficial interests. These transfers occur in connection with both agency (Federal National Mortgage Association ("Fannie Mae"), Federal Home Loan Mortgage Company ("Freddie Mac") and Ginnie Mae) and nonagency (private-label) sponsored VIES, which may be backed by either residential or commercial mortgages. The Firm's consolidation analysis is largely dependent on the Firm's role and interest in the re-securitization trusts. During the years ended December 31, 2015, 2014 and 2013, the Firm transferred $21.9 billion, $22.7 billion and $25.3 billion, respectively, of securities to agency VIES, and $777 million, $1.1 billion and $55 million, respectively, of securities to private-label VIES. Re-securitizations The Firm retains servicing responsibilities for certain student loan securitizations. The Firm has the power to direct the activities of these VIES through these servicing responsibilities. See the table on page 271 of this Note for more information on the consolidated student loan securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated securitizations. 268 The Firm does not consolidate a residential mortgage securitization (Firm-sponsored or third-party-sponsored) when it is not the servicer (and therefore does not have the power to direct the most significant activities of the trust) or does not hold a beneficial interest in the trust that could potentially be significant to the trust. At December 31, 2015 and 2014, the Firm did not consolidate the assets of certain Firm-sponsored residential mortgage securitization VIES, in which the Firm had continuing involvement, primarily due to the fact that the Firm did not hold an interest in these trusts that could potentially be significant to the trusts. See the table on page 271 of this Note for more information on the consolidated residential mortgage securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated residential mortgage securitizations. Commercial mortgages and other consumer securitizations CIB originates and securitizes commercial mortgage loans, and engages in underwriting and trading activities involving the securities issued by securitization trusts. CIB may retain unsold senior and/or subordinated interests in commercial mortgage securitizations at the time of securitization but, generally, the Firm does not service commercial loan securitizations. For commercial mortgage securitizations the power to direct the significant activities of the VIE generally is held by the servicer or investors in a specified class of securities ("controlling class"). See the table on page 271 of this Note for more information on the consolidated commercial mortgage securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated securitizations. In addition, CIB engages in underwriting and trading activities involving securities issued by Firm-sponsored securitization trusts. As a result, CIB at times retains senior and/or subordinated interests (including residual interests) in residential mortgage securitizations at the time of securitization, and/or reacquires positions in the secondary market in the normal course of business. In certain instances, as a result of the positions retained or reacquired by CIB or held by CCB, when considered together with the servicing arrangements entered into by CCB, the Firm is deemed to be the primary beneficiary of certain securitization trusts. See the table on page 271 of this Note for more information on consolidated residential mortgage securitizations. The Firm securitizes residential mortgage loans originated by CCB, as well as residential mortgage loans purchased from third parties by either CCB or CIB. CCB generally retains servicing for all residential mortgage loans originated or purchased by CCB, and for certain mortgage loans purchased by CIB. For securitizations holding loans serviced by CCB, the Firm has the power to direct the significant activities of the VIE because it is responsible for decisions related to loan modifications and workouts. CCB may also retain an interest upon securitization. Residential mortgage Notes to consolidated financial statements 267 JPMorgan Chase & Co./2015 Annual Report (e) As of December 31, 2015 and 2014, 76% and 77%, respectively, of the Firm's retained securitization interests, which are carried at fair value, were risk- rated "A" or better, on an S&P-equivalent basis. The retained interests in prime residential mortgages consisted of $1.9 billion and $1.1 billion of investment-grade and $93 million and $185 million of noninvestment-grade retained interests at December 31, 2015 and 2014, respectively. The retained interests in commercial and other securitizations trusts consisted of $3.7 billion and $3.7 billion of investment-grade and $198 million and $194 million of noninvestment-grade retained interests at December 31, 2015 and 2014, respectively. (d) Includes interests held in re-securitization transactions. (c) The table above excludes the following: retained servicing (see Note 17 for a discussion of MSRS); securities retained from loan sales to U.S. government agencies; interest rate and foreign exchange derivatives primarily used to manage interest rate and foreign exchange risks of securitization entities (See Note 6 for further information on derivatives); senior and subordinated securities of $163 million and $73 million, respectively, at December 31, 2015, and $136 million and $34 million, respectively, at December 31, 2014, which the Firm purchased in connection with CIB's secondary market-making activities. (a) Excludes U.S. government agency securitizations. See pages 272-273 of this Note for information on the Firm's loan sales to U.S. government agencies. (b) Consists of securities backed by commercial loans (predominantly real estate) and non-mortgage-related consumer receivables purchased from third parties. The Firm generally does not retain a residual interest in its sponsored commercial mortgage securitization transactions. 5.2 4.2 $ 1.0 $ $ As of December 31, 2015 and 2014, total assets (including the notional amount of interest-only securities) of nonconsolidated Firm-sponsored private-label re- securitization entities in which the Firm has continuing involvement were $2.2 billion and $2.9 billion, respectively. At December 31, 2015 and 2014, the Firm held $4.6 billion and $2.4 billion, respectively, of interests in nonconsolidated agency re-securitization entities. The Firm's exposure to non-consolidated private-label re- securitization entities as of December 31, 2015 and 2014 was not material. As of December 31, 2015 and 2014, the Firm did not consolidate any agency re-securitizations. As of December 31, 2015 and 2014, the Firm consolidated an insignificant amount of assets and liabilities of Firm- sponsored private-label re-securitizations. Multi-seller conduits Multi-seller conduit entities are separate bankruptcy remote entities that provide secured financing, collateralized by pools of receivables and other financial assets, to customers of the Firm. The conduits fund their financing facilities through the issuance of highly rated commercial paper. The primary source of repayment of the commercial paper is the cash flows from the pools of assets. In most instances, the assets are structured with deal- specific credit enhancements provided to the conduits by the customers (i.e., sellers) or other third parties. Deal- specific credit enhancements are generally structured to cover a multiple of historical losses expected on the pool of assets, and are typically in the form of overcollateralization provided by the seller. The deal-specific credit enhancements mitigate the Firm's potential losses on its agreements with the conduits. Maximum Fair value of assets 2014 2015 Nonconsolidated municipal bond vehicles (in billions) December 31, The Firm's exposure to nonconsolidated municipal bond VIES at December 31, 2015 and 2014, including the ratings profile of the VIES' assets, was as follows. TOB trusts are considered to be variable interest entities. The Firm consolidates Non-Customer TOB trusts because as the Residual holder, the Firm has the right to make decisions that significantly impact the economic performance of the municipal bond vehicle, and have the right to receive benefits and bear losses that could potentially be significant to the municipal bond vehicle. The Firm does not consolidate Customer TOB trusts, since the Firm does not have the power to make decisions that significantly impact the economic performance of the municipal bond vehicle. Certain non-consolidated Customer TOB trusts are sponsored by a third party, and not the Firm. See page 271 of this Note for further information on consolidated municipal bond vehicles. Holders of the Floaters may "put," or tender, their Floaters to the TOB trust. If the remarketing agent cannot successfully remarket the Floaters to another investor, the liquidity provider either provides a loan to the TOB trust for the purchase of or directly purchases the tendered Floaters. In certain Customer TOB transactions, the Firm, as liquidity provider, has entered into a reimbursement agreement with the Residual holder. In those transactions, upon the termination of the vehicle, if the proceeds from the sale of the underlying municipal bonds are not sufficient to repay amounts owed to the Firm, as liquidity or tender option provider, the Firm has recourse to the third party Residual holders for any shortfall. Residual holders with reimbursement agreements are required to post collateral with the Firm to support such reimbursement obligations should the market value of the underlying municipal bonds decline. The Firm does not have any intent to protect Residual holders from potential losses on any of the underlying municipal bonds. JPMorgan Chase Bank, N.A. or J.P. Morgan Securities LLC often serves as the sole liquidity or tender option provider for the TOB trusts. The liquidity provider's obligation to perform is conditional and is limited by certain events ("Termination Events"), which include bankruptcy or failure to pay by the municipal bond issuer or credit enhancement provider, an event of taxability on the municipal bonds or the immediate downgrade of the municipal bond to below investment grade. In addition, the liquidity provider's exposure is typically further limited by the high credit quality of the underlying municipal bonds, the excess collateralization in the vehicle, or, in certain transactions, the reimbursement agreements with the Residual holders. Liquidity facilities J.P. Morgan Securities LLC may serve as a remarketing agent on the Floaters for TOB trusts. The remarketing agent is responsible for establishing the periodic variable rate on the Floaters, conducting the initial placement and remarketing tendered Floaters. The remarketing agent may, but is not obligated to make markets in Floaters. At December 31, 2015 and 2014, the Firm held an insignificant amount of these Floaters on its Consolidated balance sheets and did not hold any significant amounts during 2015. 269 Municipal bond vehicles or tender option bond ("TOB") trusts allow investors to finance their municipal bond investments at short-term rates. In a typical TOB transaction, the trust purchases highly rated municipal bond(s) of a single issuer and funds the purchase by issuing two types of securities: (1) puttable floating-rate certificates ("Floaters") and (2) inverse floating-rate residual interests ("Residuals"). The Floaters are typically purchased by money market funds or other short-term investors and may be tendered, with requisite notice, to the TOB trust. The Residuals are retained by the investor seeking to finance its municipal bond investment. TOB transactions where the Residual is held by a third party investor are typically known as Customer TOB trusts, and Non-Customer TOB trusts are transactions where the Residual is retained by the Firm. The Firm serves as sponsor for all Non-Customer TOB transactions and certain Customer TOB transactions established prior to 2014. The Firm may provide various services to a TOB trust, including remarketing agent, liquidity or tender option provider, and/ or sponsor. Municipal bond vehicles VIES associated with investor intermediation activities As a financial intermediary, the Firm creates certain types of VIES and also structures transactions with these VIES, typically using derivatives, to meet investor needs. The Firm may also provide liquidity and other support. The risks inherent in the derivative instruments or liquidity commitments are managed similarly to other credit, market or liquidity risks to which the Firm is exposed. The principal types of VIES for which the Firm is engaged in on behalf of clients are municipal bond vehicles. multi-seller conduits. The unfunded portion of these commitments was $5.6 billion and $9.9 billion at December 31, 2015 and 2014, respectively, and are reported as off-balance sheet lending-related commitments. For more information on off-balance sheet lending-related commitments, see Note 29. Deal-specific liquidity facilities, program-wide liquidity and credit enhancement provided by the Firm have been eliminated in consolidation. The Firm or the Firm- administered multi-seller conduits provide lending-related commitments to certain clients of the Firm-administered In the normal course of business, JPMorgan Chase makes markets in and invests in commercial paper issued by the Firm-administered multi-seller conduits. The Firm held $15.7 billion and $5.7 billion of the commercial paper issued by the Firm-administered multi-seller conduits at December 31, 2015 and 2014, respectively. The Firm's investments reflect the Firm's funding needs and capacity and were not driven by market illiquidity. The Firm is not obligated under any agreement to purchase the commercial paper issued by the Firm-administered multi-seller conduits. enhancement facilities provided to the conduits. See page 271 of this Note for further information on consolidated VIE assets and liabilities. JPMorgan Chase & Co./2015 Annual Report The Firm consolidates its Firm-administered multi-seller conduits, as the Firm has both the power to direct the significant activities of the conduits and a potentially significant economic interest in the conduits. As administrative agent and in its role in structuring transactions, the Firm makes decisions regarding asset types and credit quality, and manages the commercial paper funding needs of the conduits. The Firm's interests that could potentially be significant to the VIES include the fees received as administrative agent and liquidity and program-wide credit enhancement provider, as well as the potential exposure created by the liquidity and credit To ensure timely repayment of the commercial paper, and to provide the conduits with funding to provide financing to customers in the event that the conduits do not obtain funding in the commercial paper market, each asset pool financed by the conduits has a minimum 100% deal- specific liquidity facility associated with it provided by JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. also provides the multi-seller conduit vehicles with uncommitted program-wide liquidity facilities and program-wide credit enhancement in the form of standby letters of credit. The amount of program-wide credit enhancement required is based upon commercial paper issuance and approximates 10% of the outstanding balance. Notes to consolidated financial statements 2015 60 3.7 $ 1,098 $ 274 $ 460 (c) $ 364 $ Asset-specific (b) Allowance for loan losses by impairment methodology 13,555 $ 4,315 $ 3,434 $ 5,806 $ Ending balance at December 31, Formula-based 2,700 2,974 4,041 $ PCI Formula-based Asset-specific Loans by impairment methodology 13,555 $ 4,315 $ 1 3,434 5,806 $ Total allowance for loan losses 2,742 - - 2,742 PCI 9,715 $ 9,606 6 Other 3,696 $ 3,439 $ 7,050 $ Beginning balance at January 1, Allowance for loan losses Total Wholesale 2015 Credit card Consumer, excluding credit card Year ended December 31, (in millions) The table below summarizes information about the allowances for loan losses, and lending-relating commitments, and includes a breakdown of loans and lending-related commitments by impairment methodology. Allowance for credit losses and related information Notes to consolidated financial statements 263 JPMorgan Chase & Co./2015 Annual Report $ Gross charge-offs 1,658 3,488 3,663 623 3,122 (82) Provision for loan losses 208 208 4,086 10 (5) 3,122 (1,155) (85) (366) (704) Write-offs of PCI loans (a) Net charge-offs/(recoveries) Gross recoveries 14,185 5,241 95 954 $ 293,751 1,465 129,922 $ $ - $ - $ 193 $ Lending-related commitments by impairment methodology Asset-specific 786 $ 772 $ 14 $ Total allowance for lending-related commitments 713 73 $ 14 $ $ 6739 Formula-based $ Asset-specific Allowance for lending-related commitments by impairment methodology 193 Formula-based Total lending-related commitments $ excluding Consumer, 2014 (table continued from previous page) JPMorgan Chase & Co./2015 Annual Report 264 (d) Effective January 1, 2015, the Firm no longer includes within its disclosure of wholesale lending-related commitments the unused amount of advised uncommitted lines of credit as it is within the Firm's discretion whether or not to make a loan under these lines, and the Firm's approval is generally required prior to funding. Prior period amounts have been revised to conform with the current period presentation. (c) The asset-specific credit card allowance for loan losses is related to loans that have been modified in a TDR; such allowance is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (b) Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. 786 (a) Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool (e.g., upon liquidation). During the fourth quarter of 2014, the Firm recorded a $291 million adjustment to reduce the PCI allowance and the recorded investment in the Firm's PCI loan portfolio, primarily reflecting the cumulative effect of interest forgiveness modifications. This adjustment had no impact to the Firm's Consolidated statements of income. $ 366,399 $ 515,518 $ 940,202 366,206 515,518 58,478 58,478 940,395 $ 772 $ 104 $ Net charge-offs Impaired collateral-dependent loans Total retained loans 832,792 $ 357,050 $ $ - $ $ 131,387 $ 41,002 4 40,998 779,695 12,095 $ 1,024 356,022 $ 344,355 Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowances for loan losses and lending-related commitments in future periods. At least quarterly, the allowance for credit losses is reviewed by the Chief Risk Officer, the Chief Financial Officer and the Controller of the Firm and discussed with the Risk Policy and Audit Committees of the Board of Directors of the Firm. As of December 31, 2015, JPMorgan Chase deemed the allowance for credit losses to be appropriate (i.e., sufficient to absorb probable credit losses inherent in the portfolio). 16 120 $ 14 $ Ending balance at December 31, Other 164 163 1 622 $ $ 13 $ Provision for lending-related commitments Beginning balance at January 1, Allowance for lending-related commitments 2,849 283 2,566 Loans measured at fair value of collateral less cost to sell $ - $ 609 Management establishes an asset-specific allowance for lending-related commitments that are considered impaired and computes a formula-based allowance for performing consumer and wholesale lending-related commitments. These are computed using a methodology similar to that used for the wholesale loan portfolio, modified for expected maturities and probabilities of drawdown. Management applies judgment within an established framework to adjust the results of applying the statistical calculation described above. The determination of the appropriate adjustment is based on management's view of loss events that have occurred but that are not yet reflected in the loss factors and that relate to current macroeconomic and political conditions, the quality of underwriting standards and other relevant internal and external factors affecting the credit quality of the portfolio. For the scored loan portfolios, adjustments to the statistical calculation are made in part by analyzing the historical loss experience for each major product segment. Factors related to unemployment, home prices, borrower behavior and lien position, the estimated effects of the mortgage foreclosure- related settlement with federal and state officials and uncertainties regarding the ultimate success of loan modifications are incorporated into the calculation, as appropriate. For junior lien products, management considers the delinquency and/or modification status of any senior liens in determining the adjustment. In addition, for the risk-rated portfolios, any adjustments made to the statistical calculation take into consideration model imprecision, deteriorating conditions within an industry, product or portfolio type, geographic location, credit concentration, and current economic events that have occurred but that are not yet reflected in the factors used to derive the statistical calculation. A nationally recognized home price index measure is used to estimate both the PD and the loss severity on residential real estate loans at the metropolitan statistical areas ("MSA") level. Loss severity estimates are regularly validated by comparison to actual losses recognized on defaulted loans, market-specific real estate appraisals and property sales activity. The economic impact of potential modifications of residential real estate loans is not included in the statistical calculation because of the uncertainty regarding the type and results of such modifications. For risk-rated loans, the statistical calculation is the product of an estimated PD and an estimated LGD. These factors are determined based on the credit quality and specific attributes of the Firm's loans and lending-related commitments to each obligor. In assessing the risk rating of a particular loan, among the factors considered are the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. These factors are based on an evaluation of historical and current information, and involve subjective assessment and interpretation. Emphasizing one factor over another or considering additional factors could impact the risk rating assigned by the Firm. PD estimates are based on observable external through-the-cycle data, using credit-rating agency default statistics. LGD estimates are based on the Firm's history of actual credit losses over more than one credit cycle. Estimates of PD and LGD are subject to periodic refinement based on changes to underlying external and Firm-specific historical data. Wholesale impaired loans consist of loans that have been placed on nonaccrual status and/or that have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 15. 0.32% 0.25% $ 231 $ 253 1.98% 1.60% Wholesale impaired loans and loan modifications 0.27% 0.60% -% 0.02% 0.63% 0.50% 0.25% 0.14% % of criticized nonaccrual to total real estate retained loans 17 45 $ $ The table below sets forth information about the Firm's wholesale impaired loans. December 31, (in millions) Commercial Impaired loans 2014 2015 2014 2015 2014 2015 2014 2015 0.49% 2014 2014 2015 Total retained loans Other agencies Government Financial institutions Real estate and industrial 2015 0.99% 0.98% 0.87% 1 $ 520 $ 60,290 Real estate retained loans Criticized 2015 2014 2015 2014 2015 2014 $ 51,049 652 2015 2015 (in millions, except ratios) December 31, Other Commercial lessors Multifamily Total real estate loans Commercial construction and development The following table presents additional information on the real estate class of loans within the Wholesale portfolio segment for the periods indicated. The real estate class primarily consists of secured commercial loans mainly to borrowers for multi- family and commercial lessor properties. Multifamily lending specifically finances apartment buildings. Commercial lessors receive financing specifically for real estate leased to retail, office and industrial tenants. Commercial construction and development loans represent financing for the construction of apartments, office and professional buildings and malls. Other real estate loans include lodging, real estate investment trusts (“REITs”), single-family, homebuilders and other real estate. 2014 With an allowance $ 20,062 $ 17,438 841 4.82% 110 $ 100 $ $ 126 85 $ $ Criticized nonaccrual 4.21% 1.28% 844 0.86% 1,566 2014 $ 79,113 $ 92,820 1,482 31 75 42 43 $ 7,548 $ 6,362 $ 4,920 $ 4,264 % of criticized to total real estate retained loans credit card Credit card $ 98 20 13 Financial institutions 484 412 243 $ 297 453 $ 250 Real estate $ Commercial and industrial 2013 2014 2015 Year ended December 31, (in millions) The following table presents the Firm's average impaired loans for the years ended 2015, 2014 and 2013. (c) Based upon the domicile of the borrower, largely consists of loans in the U.S. (b) Represents the contractual amount of principal owed at December 31, 2015 and 2014. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs; interest payments received and applied to the carrying value; net deferred loan fees or costs; and unamortized discount or premiums on purchased loans. (a) When the discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged-off and/or there have been interest payments received and applied to the loan balance. 835 17 Government agencies - Other Loss factors are statistically derived and sensitive to changes in delinquency status, credit scores, collateral values and other risk factors. The Firm uses a number of different forecasting models to estimate both the PD and the loss severity, including delinquency roll rate models and credit loss severity models. In developing PD and loss severity assumptions, the Firm also considers known and anticipated changes in the economic environment, including changes in home prices, unemployment rates and other risk indicators. JPMorgan Chase & Co./2015 Annual Report 262 For scored loans, the statistical calculation is performed on pools of loans with similar risk characteristics (e.g., product type) and generally computed by applying loss factors to outstanding principal balances over an estimated loss emergence period. The loss emergence period represents the time period between the date at which the loss is estimated to have been incurred and the ultimate realization of that loss (through a charge-off). Estimated loss emergence periods may vary by product and may change over time; management applies judgment in estimating loss emergence periods, using available credit information and trends. The asset-specific component of the allowance for impaired loans that have been modified in TDRS incorporates the effects of foregone interest, if any, in the present value calculation and also incorporates the effect of the modification on the loan's expected cash flows, which considers the potential for redefault. For residential real estate loans modified in TDRs, the Firm develops product- specific probability of default estimates, which are applied at a loan level to compute expected losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment, based upon industry-wide data. The Firm also considers its own historical loss experience to date based on actual redefaulted modified loans. For credit card loans modified in TDRs, expected losses incorporate projected redefaults based on the Firm's historical experience by type of modification program. For wholesale loans modified in TDRs, expected losses incorporate redefaults based on management's expectation of the borrower's ability to repay under the modified terms. The formula-based component is based on a statistical calculation to provide for incurred credit losses in performing risk-rated loans and all consumer loans, except for any loans restructured in TDRS and PCI loans. See Note 14 for more information on PCI loans. The Firm generally measures the asset-specific allowance as the difference between the recorded investment in the loan and the present value of the cash flows expected to be collected, discounted at the loan's original effective interest rate. Subsequent changes in impairment are reported as an adjustment to the provision for loan losses. In certain cases, the asset-specific allowance is determined using an observable market price, and the allowance is measured as the difference between the recorded investment in the loan and the loan's fair value. Impaired collateral-dependent loans are charged down to the fair value of collateral less costs to sell and therefore may not be subject to an asset- specific reserve as are other impaired loans. See Note 14 for more information about charge-offs and collateral- dependent loans. Note 15 - Allowance for credit losses JPMorgan Chase's allowance for loan losses covers the consumer, including credit card, portfolio segments (primarily scored); and wholesale (risk-rated) portfolio, and represents management's estimate of probable credit losses inherent in the Firm's loan portfolio. The allowance for loan losses includes an asset-specific component, a formula- based component and a component related to PCI loans, as described below. Management also estimates an allowance for wholesale and consumer lending-related commitments using methodologies similar to those used to estimate the allowance on the underlying loans. During 2015, the Firm did not make any significant changes to the methodologies or policies used to determine its allowance for credit losses; such policies are described in the following paragraphs. The asset-specific component of the allowance relates to loans considered to be impaired, which includes loans that have been modified in TDRs as well as risk-rated loans that have been placed on nonaccrual status. To determine the asset-specific component of the allowance, larger loans are evaluated individually, while smaller loans are evaluated as pools using historical loss experience for the respective class of assets. Scored loans (i.e., consumer loans) are pooled by product type, while risk-rated loans (primarily wholesale loans) are segmented by risk rating. Notes to consolidated financial statements 261 1,209 JPMorgan Chase & Co./2015 Annual Report Certain loan modifications are considered to be TDRs as they provide various concessions to borrowers who are experiencing financial difficulty. All TDRs are reported as impaired loans in the tables above. TDRs were not material as of December 31, 2015 and 2014. 1,124 715 $ 211 155 845 $ $ 129 Total(a) (a) The related interest income on accruing impaired loans and interest income recognized on a cash basis were not material for the years ended December 31, 2015, 2014 and 2013. 202 13 22 - - 164 345 $ 4 3 $ $ 36 27 $ 34 $ 220 $ $ $ 10 $ 15 $ - $ - $ 46 $ 89 Allowance for loan losses related to impaired loans Total impaired loans 3 - 87 106 193 148 $ $ 522 $ 174 24 $ Without an allowance(a) 94 $ 726 363 266 669 impaired loans (b) Unpaid principal balance of - $ - 620 $ 198 $ 254 $ 280 $ 10 $ 18 $ - $ - $ 140 $ 141 $ 1,024 $ 87 52 $ 274 24 $ $ 637 (c) $ (c) 166 298 471 $ 13 Wholesale Consumer, 2013 Credit card securitization trusts CIB CCB • Line-of-Business Transaction Type The following table summarizes the most significant types of Firm-sponsored VIES by business segment. The Firm considers a "sponsored" VIE to include any entity where: (1) JPMorgan Chase is the primary beneficiary of the structure; (2) the VIE is used by JPMorgan Chase to securitize Firm assets; (3) the VIE issues financial instruments with the JPMorgan Chase name; or (4) the entity is a JPMorgan Chase-administered asset-backed commercial paper conduit. For a further description of JPMorgan Chase's accounting policies regarding consolidation of VIES, see Note 1. Note 16 - Variable interest entities Notes to consolidated financial statements 265 JPMorgan Chase & Co./2015 Annual Report 929,472 929,678 344,032 (d) 344,238 $ $ 529,383 529,383 56,057 56,057 $ 950,894 950,997 $ $ $ 366,881 Mortgage securitization trusts Mortgage and other securitization trusts Multi-seller conduits Investor intermediation activities: Municipal bond vehicles The Card business securitizes both originated and purchased credit card loans, primarily through the Chase Issuance Trust (the “Trust”). The Firm's continuing involvement in credit card securitizations includes servicing the receivables, retaining an undivided seller's interest in the receivables, retaining certain senior and subordinated securities and maintaining escrow accounts. Credit card securitizations Significant Firm-sponsored variable interest entities The Firm also invests in and provides financing and other services to VIES sponsored by third parties, as described on page 271 of this Note. Corporate: The Private Equity business, within Corporate, is involved with entities that may meet the definition of VIES. However, the Firm's Private Equity business is generally subject to specialized investment company accounting, which does not require the consolidation of investments, including VIES. Commercial Banking: CB makes investments in and provides lending to community development entities that may meet the definition of a VIE. In addition, CB provides financing and lending-related services to certain client-sponsored VIES. In general, CB does not control the activities of these entities and does not consolidate these entities. Asset Management: AM sponsors and manages certain funds that are deemed VIES. As asset manager of the funds, AM earns a fee based on assets managed; the fee varies with each fund's investment objective and is competitively priced. For fund entities that qualify as VIES, AM's interests are, in certain cases, considered to be significant variable interests that result in consolidation of the financial results of these entities. • The Firm's other business segments are also involved with VIES, but to a lesser extent, as follows: 366,778 (d) 269-270 Assist clients in accessing the financial markets in a cost-efficient manner and structures transactions to meet investor needs 267-269 Securitization of both originated and purchased residential and commercial mortgages and student loans 267-269 Servicing and securitization of both originated and purchased residential mortgages 266 Securitization of both originated and purchased credit card receivables Annual Report page references Activity 269-271 525,963 525,963 $ 58,153 $ 645 637 8 562 549 13 60 60 13 $ $ 270 $ $ $ 60 $ 60 $ $ +A The Firm is considered to be the primary beneficiary of these Firm-sponsored credit card securitization trusts based on the Firm's ability to direct the activities of these VIES through its servicing responsibilities and other duties, including making decisions as to the receivables that are transferred into those trusts and as to any related modifications and workouts. Additionally, the nature and extent of the Firm's other continuing involvement with the trusts, as indicated above, obligates the Firm to absorb losses and gives the Firm the right to receive certain benefits from these VIES that could potentially be significant. $ $ $ 58,153 206 $ 206 $ $ 103 $ $ 609 103 $ $ 705 $ 697 $ $ 8 622 $ $ $ The underlying securitized credit card receivables and other assets of the securitization trusts are available only for payment of the beneficial interests issued by the securitization trusts; they are not available to pay the Firm's other obligations or the claims of the Firm's other creditors. 266 Residential mortgage: Securitization-related December 31, 2014 (a) (in billions) Chase Total interests held by JPMorgan AFS securities Trading assets securitization VIES with continuing involvement VIES VIES nonconsolidated Assets held in consolidated held by securitization securitization Total assets Assets held in JPMorgan Chase interest in securitized assets in nonconsolidated VIES (c)(d)(e) Principal amount outstanding 6.0 5.1 $ Prime/Alt-A and option ARMS $ 96.3 $ 2.7 $ 254.3 $ $ Total 3.9 3.5 0.4 94.4 0.2 0.1 0.9 $ 0.1 0.8 28.4 129.6 Commercial and other(b) Subprime 1.2 0.7 $ 0.5 $ $ 78.3 25.7 $ 169.6 1.6 $ Prime/Alt-A and option ARMS Residential mortgage: Securitization-related VIES VIES December 31, 2015 (a) (in billions) by JPMorgan Chase AFS securities Trading assets $ Total interests held Assets held in nonconsolidated JPMorgan Chase interest in securitized assets in nonconsolidated VIES (c)(d)(e) Assets held in held by consolidated securitization securitization Total assets Principal amount outstanding The following table presents the total unpaid principal amount of assets held in Firm-sponsored private-label securitization entities, including those in which the Firm has continuing involvement, and those that are consolidated by the Firm. Continuing involvement includes servicing the loans; holding senior interests or subordinated interests; recourse or guarantee arrangements; and derivative transactions. In certain instances, the Firm's only continuing involvement is servicing the loans. See Securitization activity on page 272 of this Note for further information regarding the Firm's cash flows with and interests retained in nonconsolidated VIES, and pages 272-273 of this Note for information on the Firm's loan sales to U.S. government agencies. Depending on the particular transaction, as well as the respective business involved, the Firm may act as the servicer of the loans and/or retain certain beneficial interests in the securitization trusts. Firm-sponsored mortgage and other securitization trusts The Firm securitizes (or has securitized) originated and purchased residential mortgages, commercial mortgages and other consumer loans (including student loans) primarily in its CCB and CIB businesses. JPMorgan Chase & Co./2015 Annual Report securitization VIES with continuing involvement The agreements with the credit card securitization trusts require the Firm to maintain a minimum undivided interest in the credit card trusts (which is generally 4%). As of December 31, 2015 and 2014, the Firm held undivided interests in Firm-sponsored credit card securitization trusts of $13.6 billion and $10.9 billion, respectively. The Firm maintained an average undivided interest in principal receivables owned by those trusts of approximately 22% for both the years ended December 31, 2015 and 2014. As of December 31, 2015 and 2014, the Firm also retained $0 million and $40 million of senior securities, and as of both December 31, 2015 and 2014, retained $5.3 billion of subordinated securities in certain of its credit card securitization trusts. The Firm's undivided interests in the credit card trusts and securities retained are eliminated in consolidation. 85.7 $ 66.7 233.6 $ $ Total 3.9 3.5 0.4 80.3 0.1 123.5 1.4 $ Commercial and other (b) 0.1 22.6 0.1 24.4 Subprime 2.0 1.6 $ 0.4 $ $ 0.1 198.4 705 697 $ 3,439 $ 7,050 $ (5) 5 (6) (4) (11) (36) (6) 31 188 (119) 2,179 (1,872) 3,224 (269) 3,696 $ 14,185 $ 8,456 3,697 4,158 3,325 3.325 9,734 3,609 2,939 3,186 601 $ 1,126 $ 3,079 $ 500 (c) $ 539 $ $ 16,264 $ 4,013 $ 3,795 $ 87 414 53 53 5,501 $ 12,292 2,754 6,114 151 3,831 2,132 $ 16,264 $ $ $ 3,795 $ 8,456 Total Wholesale Credit card excluding credit card Total 4,013 971 (c) $ 2,824 4,143 $ 4,472 533 533 5,802 16 3,879 1,907 4,759 12 3,429 21,936 1,318 (225) (593) (847) (1,355) (139) (402) (814) 7,467 241 (1,665) $ 181 1,753 8 $ - $ 697 $ 3,467 362 272 $ 37 $ 235 $ 3,105 3,351 326 154 $ $ 21 $ 133 $ 3,025 $ 724,177 $ $ 705 $ 7 $-$ 661 $ 8 $ $ 622 $ 609 $ $ 13 308,263 $ - 2 37 36 1 (85) (90) 5 668 $ 2 $ 288,449 $ 127,465 747,508 $ $ 2,029 12,020 $ $ 16,264 $ 4,013 $ 3,795 637 8,456 $ $ 3,696 $ 3,439 7,050 $ $ 4,158 10,353 3,832 14,185 $ $ $ 236,263 $ 324,502 $ $ 294,979 $ 128,027 53,061 6 53,055 46,700 4 14,686 $ 46,696 307,412 17,745 845 $ $ 3,115 124,350 13,785 $ 221,609 686,122 323,861 125,998 653,371 JPMorgan Chase & Co./2015 Annual Report $ (a) For 2014 and 2013, predominantly represents excess MSRs transferred to agency-sponsored trusts in exchange for stripped mortgage backed securities ("SMBS"). In each transaction, a portion of the SMBS was acquired by third parties at the transaction date; the Firm acquired and has retained the remaining balance of those SMBS as trading securities. Also includes sales of MSRs. Third-party mortgage loans serviced at December 31, (in billions) Servicer advances, net of an allowance for uncollectible amounts, at December 31, (in billions) (d) (112) 133 109 (10) (459) (e) (78) (123) 108 (541) (245) (218) (510) $ (405) $ (1,826) $ 1,612 $ 6,608 $ 7,436 $ 9,614 $ (405) $ (1,826) $ 1,612 Contractual service fees, late fees and other ancillary fees included in income $ held at December 31, Fair value at December 31, 757 2,214 Purchase of MSRS 435 11 1 Disposition of MSRs (a) (486) (209) (725) Net additions 499 559 1,490 Changes due to collection/realization of expected cash flows (922) (911) (1,102) Changes in valuation due to inputs and assumptions: Changes due to market interest rates and other(b) (160) (1,608) 2,122 Changes in valuation due to other inputs and assumptions: Projected cash flows (e.g., cost to service) Discount rates Prepayment model changes and other (c) Total changes in valuation due to other inputs and assumptions Total changes in valuation due to inputs and assumptions Change in unrealized gains/(losses) included in income related to MSRS 2,533 $ 2,884 2015 2014 9.81% 9.80% Impact on fair value of 10% adverse change $ (275) $ (337) Operating revenue: Loan servicing revenue 2,776 3,303 3,552 Impact on fair value of 20% adverse change (529) (652) Changes in MSR asset fair value due to collection/realization of expected cash flows (917) Total operating revenue 1,859 (905) (1,094) 2,398 2,458 Weighted-average option adjusted spread Impact on fair value of 100 basis points adverse change 9.02% 9.43% $ (258) $ (300) Risk management: (in millions, except rates) Weighted-average prepayment speed assumption ("CPR") December 31, The table below outlines the key economic assumptions used to determine the fair value of the Firm's MSRS at December 31, 2015 and 2014, and outlines the sensitivities of those fair values to immediate adverse changes in those assumptions, as defined below. Net mortgage servicing revenue: $ 3,309 $ 677 $ 756 $ 822 $ 6.5 $ 8.5 $ 9.6 550 1,732 (c) Represents changes in prepayments other than those attributable to changes in market interest rates. (d) Represents amounts the Firm pays as the servicer (e.g., scheduled principal and interest, taxes and insurance), which will generally be reimbursed within a short period of time after the advance from future cash flows from the trust or the underlying loans. The Firm's credit risk associated with these servicer advances is minimal because reimbursement of the advances is typically senior to all cash payments to investors. In addition, the Firm maintains the right to stop payment to investors if the collateral is insufficient to cover the advance. However, certain of these servicer advances may not be recoverable if they were not made in accordance with applicable rules and agreements. (e) For the year ending December 31, 2014, the negative impact was primarily related to higher capital allocated to the Mortgage Servicing business, which, in turn, resulted in an increase in the OAS. The resulting OAS assumption was consistent with capital and return requirements the Firm believed a market participant would consider, taking into account factors such as the operating risk environment and regulatory and economic capital requirements. 276 JPMorgan Chase & Co./2015 Annual Report 2015 2014 2013 $ 769 $ 1,190 $ 3,004 The following table presents the components of mortgage fees and related income (including the impact of MSR risk management activities) for the years ended December 31, 2015, 2014 and 2013. Year ended December 31, (in millions) CCB mortgage fees and related income Net production revenue (b) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. Originations of MSRS MSR activity: 7,614 90 days past due 2015 2014 Liquidation losses 2015 2014 Subprime Commercial and other Total loans securitized (b) $ 66,708 $ 78,294 $ 22,549 25,659 80,319 94,438 8,325 $ 11,363 $ 5,448 6,473 1,808 1,522 1,946 $ 2,166 1,431 1,931 375 1,267 3,752 $ 5,364 $ 169,576 $ 198,391 $ 15,581 $ 19,358 $ (a) Total assets held in securitization-related SPES were $233.6 billion and $254.3 billion, respectively, at December 31, 2015 and 2014. The $169.6 billion and $198.4 billion, respectively, of loans securitized at December 31, 2015 and 2014, excludes: $62.4 billion and $52.2 billion, respectively, of securitized loans in which the Firm has no continuing involvement, and $1.6 billion and $3.7 billion, respectively, of loan securitizations consolidated on the Firm's Consolidated balance sheets at December 31, 2015 and 2014. (b) Includes securitized loans that were previously recorded at fair value and classified as trading assets. JPMorgan Chase & Co./2015 Annual Report 273 Notes to consolidated financial statements Note 17 - Goodwill and other intangible assets Goodwill Goodwill is recorded upon completion of a business combination as the difference between the purchase price and the fair value of the net assets acquired. Subsequent to initial recognition, goodwill is not amortized but is tested for impairment during the fourth quarter of each fiscal year, or more often if events or circumstances, such as adverse changes in the business climate, indicate there may be impairment. The goodwill associated with each business combination is allocated to the related reporting units, which are determined based on how the Firm's businesses are managed and how they are reviewed by the Firm's Operating Committee. The following table presents goodwill attributed to the business segments. December 31, (in millions) Commercial Banking Consumer & Community Banking Corporate & Investment Bank Asset Management Corporate Total goodwill Securitized assets 2014 2015 Prime/ Alt-A & option ARMS Residential mortgage: 2015 2014 2013 $ 42,161 $ 55,802 $166,028 782 Carrying value of loans sold Proceeds received from loan sales as cash 313 $ 260 $ Proceeds from loans sales as securities(a) 41,615 55,117 163,373 117 2015 Total proceeds received from loan sales (b) Gains on loan sales(c) $ 41,928 $ 299 $ 55,377 $164,155 316 $ 302 (a) Predominantly includes securities from U.S. GSES and Ginnie Mae that are generally sold shortly after receipt. (b) Excludes the value of MSRS retained upon the sale of loans. Gains on loan sales include the value of MSRs. (c) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. Options to repurchase delinquent loans In addition to the Firm's obligation to repurchase certain loans due to material breaches of representations and warranties as discussed in Note 29, the Firm also has the option to repurchase delinquent loans that it services for Ginnie Mae loan pools, as well as for other U.S. government agencies under certain arrangements. The Firm typically elects to repurchase delinquent loans from Ginnie Mae loan pools as it continues to service them and/or manage the foreclosure process in accordance with the applicable requirements, and such loans continue to be insured or guaranteed. When the Firm's repurchase option becomes exercisable, such loans must be reported on the Consolidated balance sheets as a loan with a corresponding liability. As of December 31, 2015 and 2014, the Firm had recorded on its Consolidated balance sheets $11.1 billion and $12.4 billion, respectively, of loans that either had been repurchased or for which the Firm had an option to repurchase. Predominantly all of these amounts relate to loans that have been repurchased from Ginnie Mae loan pools. Additionally, real estate owned resulting from voluntary repurchases of loans was $343 million and $464 million as of December 31, 2015 and 2014, respectively. Substantially all of these loans and real estate owned are insured or guaranteed by U.S. government agencies. For additional information, refer to Note 14. Loan delinquencies and liquidation losses The table below includes information about components of nonconsolidated securitized financial assets, in which the Firm has continuing involvement, and delinquencies as of December 31, 2015 and 2014. As of or for the year ended December 31, (in millions) Securitized loans (a) $ Impact on fair value of 200 basis points adverse change 2014 $ 30,769 $ 30,941 $30,985 6,888 (a) Includes foreign currency translation adjustments, other tax-related adjustments, and, during 2014, goodwill impairment associated with the Firm's Private Equity business of $276 million. (b) Includes $101 million of Private Equity goodwill, which was disposed of as part of the Private Equity sale completed in January 2015. Impairment testing The Firm's goodwill was not impaired at December 31, 2015. Further, except for the goodwill related to its Private Equity business, the Firm's goodwill was not impaired at December 31, 2014. $276 million of goodwill was written off during 2014 related to the goodwill impairment associated with the Firm's Private Equity business. No goodwill was written off due to impairment during 2013. The goodwill impairment test is performed in two steps. In the first step, the current fair value of each reporting unit is compared with its carrying value, including goodwill. If the fair value is in excess of the carrying value (including goodwill), then the reporting unit's goodwill is considered not to be impaired. If the fair value is less than the carrying value (including goodwill), then a second step is performed. In the second step, the implied current fair value of the 274 reporting unit's goodwill is determined by comparing the fair value of the reporting unit (as determined in step one) to the fair value of the net assets of the reporting unit, as if the reporting unit were being acquired in a business combination. The resulting implied current fair value of goodwill is then compared with the carrying value of the reporting unit's goodwill. If the carrying value of the goodwill exceeds its implied current fair value, then an impairment charge is recognized for the excess. If the carrying value of goodwill is less than its implied current fair value, then no goodwill impairment is recognized. The Firm uses the reporting units' allocated equity plus goodwill capital as a proxy for the carrying amounts of equity for the reporting units in the goodwill impairment testing. Reporting unit equity is determined on a similar basis as the allocation of equity to the Firm's lines of business, which takes into consideration the capital the business segment would require if it were operating independently, incorporating sufficient capital to address regulatory capital requirements (including Basel III), economic risk measures and capital levels for similarly rated peers. Proposed line of business equity levels are incorporated into the Firm's annual budget process, which is reviewed by the Firm's Board of Directors. Allocated equity is further reviewed on a periodic basis and updated as needed. The primary method the Firm uses to estimate the fair value of its reporting units is the income approach. The models project cash flows for the forecast period and use the perpetuity growth method to calculate terminal values. These cash flows and terminal values are then discounted using an appropriate discount rate. Projections of cash flows are based on the reporting units' earnings forecasts, which include the estimated effects of regulatory and legislative changes (including, but not limited to the Dodd- Frank Wall Street Reform and Consumer Protection Act (the "Dodd-Frank Act")), and which are reviewed with the senior management of the Firm. The discount rate used for each reporting unit represents an estimate of the cost of equity for that reporting unit and is determined considering the Firm's overall estimated cost of equity (estimated using the Capital Asset Pricing Model), as adjusted for the risk characteristics specific to each reporting unit (for example, for higher levels of risk or uncertainty associated with the business or management's forecasts and assumptions). To assess the reasonableness of the discount rates used for each reporting unit management compares the discount rate to the estimated cost of equity for publicly traded institutions with similar businesses and risk characteristics. In addition, the weighted average cost of equity (aggregating the various reporting units) is compared with the Firms' overall estimated cost of equity to ensure reasonableness. The valuations derived from the discounted cash flow models are then compared with market-based trading and transaction multiples for relevant competitors. Trading and transaction comparables are used as general indicators to JPMorgan Chase & Co./2015 Annual Report assess the general reasonableness of the estimated fair values, although precise conclusions generally cannot be drawn due to the differences that naturally exist between the Firm's businesses and competitor institutions. Management also takes into consideration a comparison between the aggregate fair value of the Firm's reporting units and JPMorgan Chase's market capitalization. In evaluating this comparison, management considers several factors, including (a) a control premium that would exist in a market transaction, (b) factors related to the level of execution risk that would exist at the firmwide level that do not exist at the reporting unit level and (c) short-term market volatility and other factors that do not directly affect the value of individual reporting units. Declines in business performance, increases in credit losses, increases in equity capital requirements, as well as deterioration in economic or market conditions, adverse estimates of regulatory or legislative changes or increases in the estimated cost of equity, could cause the estimated fair values of the Firm's reporting units or their associated goodwill to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. Mortgage servicing rights Mortgage servicing rights represent the fair value of expected future cash flows for performing servicing activities for others. The fair value considers estimated future servicing fees and ancillary revenue, offset by estimated costs to service the loans, and generally declines over time as net servicing cash flows are received, effectively amortizing the MSR asset against contractual servicing and ancillary fee income. MSRs are either purchased from third parties or recognized upon sale or securitization of mortgage loans if servicing is retained. As permitted by U.S. GAAP, the Firm has elected to account for its MSRS at fair value. The Firm treats its MSRs as a single class of servicing assets based on the availability of market inputs used to measure the fair value of its MSR asset and its treatment of MSRS as one aggregate pool for risk management purposes. The Firm estimates the fair value of MSRS using an option-adjusted spread ("OAS") model, which projects MSR cash flows over multiple interest rate scenarios in conjunction with the Firm's prepayment model, and then discounts these cash flows at risk-adjusted rates. The model considers portfolio characteristics, contractually specified servicing fees, prepayment assumptions, delinquency rates, costs to service, late charges and other ancillary revenue, and other economic factors. The Firm compares fair value estimates and assumptions to observable market data where available, and also considers recent market activity and actual portfolio experience. JPMorgan Chase & Co./2015 Annual Report 275 Notes to consolidated financial statements The fair value of MSRs is sensitive to changes in interest rates, including their effect on prepayment speeds. MSRS typically decrease in value when interest rates decline because declining interest rates tend to increase prepayments and therefore reduce the expected life of the net servicing cash flows that consist of the MSR asset. Conversely, securities (e.g., mortgage-backed securities), principal-only certificates and certain derivatives (i.e., those for which the Firm receives fixed-rate interest payments) increase in value when interest rates decline. JPMorgan Chase uses combinations of derivatives and securities to manage changes in the fair value of MSRs. The intent is to offset any interest-rate related changes in the fair value of MSRs with changes in the fair value of the related risk management instruments. The following table summarizes MSR activity for the years ended December 31, 2015, 2014 and 2013. As of or for the year ended December 31, (in millions, except where otherwise noted) Fair value at beginning of period 2015 2014 2013 $ 7,436 $ 9,614 $ $ 47,647 $ 48,081 (5) (153) 64 43 (80) (397) 6,772 6,780 2,861 2,861 2,862 6,923 6,964 6,969 101 - 377 $ 47,325 $ 47,647 $48,081 The following table presents changes in the carrying amount of goodwill. 2013 Year ended December 31, (in millions) Balance at beginning of period $ 47,647 2014 $ 48,081 2013 $ 48,175 Changes during the period from: Business combinations 28 Dispositions Other(a) Balance at December 31, (160) (b) (190) $ 47,325 2015 (498) (578) Changes in MSR asset fair value 191 71,390 0.17-0.72% Senior debt: Fixed rate $ 631 $ 1,288 $ Variable rate Interest rates (a) Subordinated debt: Fixed rate Variable rate Interest rates (a) 10,493 0.47-1.00% $ 1,472 7,456 0.53-4.61% 3,631 2,639 1.30-7.28% $ 5,550 $ 3,647 $ 1,461 1,150 0.83-5.88% 6.00% 4.38-8.25% Junior subordinated debt: Fixed rate Variable rate Interest rates (a) Subtotal $ 23,451 $ $ 69,111 $ 12,887 $ $ $ 156 5,000 0.50-0.70% 56,690 0.17-0.72% 9,700 0.37-0.65% $ $ 2,292 $ 13,958 $ Variable rate Interest rates (a) -% 1,038 1.06-8.53% 9 3.38-8.00% 16,250 1,047 1.06-8.53% $ 16,645 3,452 0.48-8.53% Subtotal $ Subtotal $ 27,172 $ 71,277 $ 179,233 $ 170,827 Subsidiaries Federal Home Loan Banks ("FHLB") advances: Fixed rate $ 5 $ 30 $ Variable rate Interest rates (a) $ 80,784 Fixed rate Total long-term debt (b)(c)(d) $ 50,623 Interest rates 0.45-5.16% 10,642 0.37-5.23% 1,594 2,323 0.00-15.94% $ 14,199 16,358 0.00-15.94% $ 5,067 $ 21,573 $ 3,917 $ 30,557 $ 13,949 21,418 0.05-15.93% $ 35,367 (a) The interest rates shown are the range of contractual rates in effect at year-end, including non-U.S. dollar fixed- and variable-rate issuances, which excludes the effects of the associated derivative instruments used in hedge accounting relationships, if applicable. The use of these derivative instruments modifies the Firm's exposure to the contractual interest rates disclosed in the table above. Including the effects of the hedge accounting derivatives, the range of modified rates in effect at December 31, 2015, for total long-term debt was (0.19)% to 8.88%, versus the contractual range of 0.16% to 8.75% presented in the table above. The interest rate ranges shown exclude structured notes accounted for at fair value. (b) Included long-term debt of $76.6 billion and $69.2 billion secured by assets totaling $171.6 billion and $156.7 billion at December 31, 2015 and 2014, respectively. The amount of long-term debt secured by assets does not include amounts related to hybrid instruments. JPMorgan Chase & Co./2015 Annual Report 279 Notes to consolidated financial statements (c) Included $33.1 billion and $30.2 billion of long-term debt accounted for at fair value at December 31, 2015 and 2014, respectively. (d) Included $5.5 billion and $2.9 billion of outstanding zero-coupon notes at December 31, 2015 and 2014, respectively. The aggregate principal amount of these notes at their respective maturities is $16.2 billion and $7.5 billion, respectively. The aggregate principal amount reflects the contractual principal payment at maturity, which may exceed the contractual principal payment at the Firm's next call date, if applicable. (e) Included on the Consolidated balance sheets in beneficial interests issued by consolidated VIES. Also included $787 million and $2.2 billion accounted for at fair value at December 31, 2015 and 2014, respectively. Excluded short-term commercial paper and other short-term beneficial interests of $11.3 billion and $17.0 billion at December 31, 2015 and 2014, respectively. (f) At December 31, 2015, long-term debt in the aggregate of $39.1 billion was redeemable at the option of JPMorgan Chase, in whole or in part, prior to maturity, based on the terms specified in the respective instruments. (g) The aggregate carrying values of debt that matures in each of the five years subsequent to 2015 is $50.6 billion in 2016, $49.5 billion in 2017, $39.2 billion in 2018, $30.4 billion in 2019 and $30.7 billion in 2020. The weighted-average contractual interest rates for total long-term debt excluding structured notes accounted for at fair value were 2.34% and 2.42% as of December 31, 2015 and 2014, respectively. In order to modify exposure to interest rate and currency exchange rate movements, JPMorgan Chase utilizes derivative instruments, primarily interest rate and cross-currency interest rate swaps, in conjunction with some of its debt issues. The use of these instruments modifies the Firm's interest expense on the associated debt. The modified weighted-average interest rates for total long-term debt, including the effects of related derivative instruments, were 1.64% and 1.50% as of December 31, 2015 and 2014, respectively. JPMorgan Chase & Co. has guaranteed certain long-term debt of its subsidiaries, including both long-term debt and structured notes. These guarantees rank on parity with the Firm's other unsecured and unsubordinated indebtedness. The amount of such guaranteed long-term debt was $152 million and $352 million at December 31, 2015 and 2014, respectively. The Firm's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings or stock price. Junior subordinated deferrable interest debentures held by trusts that issued guaranteed capital debt securities At December 31, 2015, the Firm had outstanding eight wholly owned Delaware statutory business trusts ("issuer trusts") that had issued trust preferred securities. The junior subordinated deferrable interest debentures issued by the Firm to the issuer trusts, totaling $4.0 billion and $5.4 billion at December 31, 2015 and 2014, respectively, were reflected on the Firm's Consolidated balance sheets in long-term debt, and in the table on the preceding page under the caption "Junior subordinated debt." The Firm also records the common capital securities issued by the issuer trusts in other assets in its Consolidated balance sheets at December 31, 2015 and 2014. Beginning in 2014, the debentures issued to the issuer trusts by the Firm, less the common capital securities of the issuer trusts, began being phased out from inclusion as Tier 1 capital under Basel III. As of December 31, 2015 and 2014, $992 million and $2.7 billion of these debentures qualified as Tier 1 capital, while $3.0 billion and $2.7 billion qualified as Tier 2 capital. 280 JPMorgan Chase & Co./2015 Annual Report $ $ 10,931 1,674 3,393 Variable rate -% - $ $ 149,895 -% 717 3,252 0.83-8.75% $ 717 3,252 0.83-8.75% - $ $ 3,969 88,133 $ 3,969 $ 288,651 Long-term beneficial interests: 20,588 0.47-7.28% $ 105,449 $ 2,204 62,790 0.11-2.04% $ 5,751 20,082 0.26-8.00% $ 6,928 2,362 0.57-8.25% $ 100,117 $ 2,185 $ 3,250 0.73-8.75% 5,435 (f)(g) $276,379 Total long-term beneficial interests (e) Fixed rate $ $ 6,580 1,150 0.83-8.25% Year ended December 31, (in millions) Subordinated debt: 44,178 0.16-7.25% JPMorgan Chase & Co./2015 Annual Report 277 Notes to consolidated financial statements - Note 18 Premises and equipment Premises and equipment, including leasehold improvements, are carried at cost less accumulated depreciation and amortization. JPMorgan Chase computes depreciation using the straight-line method over the estimated useful life of an asset. For leasehold improvements, the Firm uses the straight-line method computed over the lesser of the remaining term of the leased facility or the estimated useful life of the leased asset. JPMorgan Chase capitalizes certain costs associated with the acquisition or development of internal-use software. Once the software is ready for its intended use, these costs are amortized on a straight-line basis over the software's expected useful life and reviewed for impairment on an ongoing basis. - Note 19 Deposits At December 31, 2015 and 2014, noninterest-bearing and interest-bearing deposits were as follows. December 31, (in millions) U.S. offices Noninterest-bearing Interest-bearing Demand(a) Savings (b) 2015 2014 $ 392,721 $ 437,558 84,088 486,043 90,319 466,730 Time (included $10,916 and $7,501 at fair value) (c) 92,873 86,301 Total interest-bearing deposits 663,004 643,350 Total deposits in U.S. offices (a) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (b) Represents the aggregate impact of changes in model inputs and assumptions such as projected cash flows (e.g., cost to service), discount rates and changes in prepayments other than those attributable to changes in market interest rates (e.g., changes in prepayments due to changes in home prices). $ 5,205 $2,513 $ 3,563 Mortgage fees and related income CPR: Constant prepayment rate. due to market interest rates and other(a) (160) (1,606) 2,119 Other changes in MSR asset fair value due to other inputs and assumptions in model (b) (245) (218) (511) Change in derivative fair value and other 288 Total risk management 1,055,725 (117) revenue 1,742 2,370 2,191 Total CCB mortgage fees and related income 2,511 3,560 5.195 All other 2 3 1,796 (1,875) (28) (267) 10 The sensitivity analysis in the preceding table is hypothetical and should be used with caution. Changes in fair value based on variation in assumptions generally cannot be easily extrapolated, because the relationship of the change in the assumptions to the change in fair value are often highly interrelated and may not be linear. In this table, the effect that a change in a particular assumption may have on the fair value is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another, which would either magnify or counteract the impact of the initial change. Total net mortgage servicing 42,201 0.18-7.25% 1,080,908 Noninterest-bearing 2014 2015 $ 107,632 $ 134,467 70,006 72,472 $ 177,638 $ 206,939 (a) Includes payables to customers, brokers, dealers and clearing organizations, and payables from security purchases that did not settle. JPMorgan Chase issues long-term debt denominated in various currencies, although predominantly U.S. dollars, with both fixed and variable interest rates. Included in senior and subordinated debt below are various equity-linked or other indexed instruments, which the Firm has elected to measure at fair value. Changes in fair value are recorded in principal transactions revenue in the Consolidated statements of income. The following table is a summary of long-term debt carrying values (including unamortized premiums and discounts, issuance costs, valuation adjustments and fair value adjustments, where applicable) by remaining contractual maturity as of December 31, 2015. By remaining maturity at December 31, (in millions, except rates) Parent company Senior debt: Total 2014 Total 2015 Under 1 year 1-5 years After 5 years Fixed rate $ Variable rate Interest rates (a) 12,014 15,158 0.16-7.00% $ 54,200 23,254 0.24-7.25% $ 51,544 $ 117,758 $ 108,529 5,766 0.31-6.40% Accounts payable and other liabilities Total Brokerage payables(a) December 31, (in millions) The following table details the components of accounts payable and other liabilities. Interest-bearing Demand 18,921 19,078 278 154,773 Savings 2,157 217,011 2,673 Time (included $1,600 and $1,306 at fair value) (c) 48,139 43,757 Total interest-bearing deposits 205,069 Non-U.S. offices 263,441 223,990 282,519 Total deposits $1,279,715 $1,363,427 (a) Includes Negotiable Order of Withdrawal ("NOW") accounts, and certain trust accounts. (b) Includes Money Market Deposit Accounts ("MMDAS"). 6,336 6,336 $ 92,873 $ 48,139 $ 141,012 JPMorgan Chase & Co./2015 Annual Report Note 20 - Accounts payable and other liabilities Accounts payable and other liabilities consist of payables to customers; payables to brokers, dealers and clearing organizations; payables from security purchases that did not settle; income taxes payables; accrued expense, including interest-bearing liabilities; and all other liabilities, including litigation reserves and obligations to return securities received as collateral. Note 21 - Long-term debt Total deposits in non-U.S. offices The following table summarizes the activities related to loans sold to the U.S. GSES, loans in securitization transactions pursuant to Ginnie Mae guidelines, and other third-party-sponsored securitization entities. $ with the purchaser. See Note 29 for additional information about the Firm's loan sales- and securitization-related indemnifications. 1.8 - 1.8 2.0 0.1 1.9 Student loan securitization entities 1.5 0.7 0.8 2.2 See Note 17 for additional information about the impact of the Firm's sale of certain excess MSRs. 0.8 Mortgage securitization entities(b) 2.6 2.6 2.7 2.7 Municipal bond vehicles 8.7 8.7 24.4 24.4 Firm-administered multi-seller conduits 27.9 Other $ 0.2 2.2 Firm-sponsored credit card trusts VIE program type Total liabilities Other(f) Beneficial interests in VIE assets(e) Total assets(d) Other(c) Loans Trading assets December 31, 2014 (in billions) (a) Liabilities Assets 42.7 0.8 $ 41.9 $ $ 81.6 2.8 $ 75.1 $ 3.7 $ $ Total 0.2 0.1 0.1 2.0 27.9 $ $ 48.1 145 126,037 Total Non-U.S. 47,791 U.S. 78,246 2,940 Total After 5 years 2020 2019 2018 2017 2016 (in millions) December 31, 2015 At December 31, 2015, the maturities of interest-bearing time deposits were as follows. 43,719 $ 64,519 $ 56,983 48,091 $112,610 $ 100,702 2014 2015 Total Non-U.S. offices U.S. offices December 31, (in millions) At December 31, 2015 and 2014, time deposits in denominations of $250,000 or more were as follows. (c) Includes structured notes classified as deposits for which the fair value option has been elected. For further discussion, see Note 4. 3,085 2,172 39 2,211 0.7 $ 47.4 $ $ - $ Firm-sponsored credit card trusts VIE program type December 31, 2015 (in billions) (a) Total liabilities Other(f) Beneficial interests in VIE assets(e) Total assets(d) $ Other(c) Trading assets Liabilities Assets The following table presents information on assets and liabilities related to VIES consolidated by the Firm as of December 31, 2015 and 2014. quality of the underlying assets. Where the Firm does not have the power to direct the activities of the VIE that most significantly impact the VIE's economic performance, or a variable interest that could potentially be significant, the Firm records and reports these positions on its Consolidated balance sheets similarly to the way it would record and report positions in respect of any other third-party transaction. Consolidated VIE assets and liabilities The Firm enters into transactions with VIES structured by other parties. These include, for example, acting as a derivative counterparty, liquidity provider, investor, underwriter, placement agent, remarketing agent, trustee or custodian. These transactions are conducted at arm's- length, and individual credit decisions are based on the analysis of the specific VIE, taking into consideration the VIES sponsored by third parties 1,615 1,611 47 1,564 Loans $ 1.4 48.3 $ 17.7 holder can pledge or exchange the transferred financial assets; and (3) the Firm does not maintain effective control over the transferred financial assets (e.g., the Firm cannot repurchase the transferred assets before their maturity and it does not have the ability to unilaterally cause the holder to return the transferred assets). For loan securitizations accounted for as a sale, the Firm recognizes a gain or loss based on the difference between the value of proceeds received (including cash, beneficial interests, or servicing assets received) and the carrying value of the assets sold. Gains and losses on securitizations are reported in noninterest revenue. The following table provides information related to the Firm's securitization activities for the years ended December 31, 2015, 2014 and 2013, related to assets held in JPMorgan Chase-sponsored securitization entities that were not consolidated by the Firm, and where sale accounting was achieved based on the accounting rules in effect at the time of the securitization. 2015 2014 2013 Residential mortgage(d)(e) Securitization activity Commercial and other(e)(f) $ 3,008 $ 11,933 $ Commercial mortgage(d (d )(e) and other(e)(f) 2,558 $ 11,911 (d)(e) $ Residential Residential Commercial mortgaged and other(e)(f) 1,404 $ 11,318 For loan securitizations in which the Firm is not required to consolidate the trust, the Firm records the transfer of the loan receivable to the trust as a sale when all of the following accounting criteria for a sale are met: (1) the transferred financial assets are legally isolated from the Firm's creditors; (2) the transferee or beneficial interest Loan securitizations 9.1 $ 68.9 $ 1.8 $ 79.8 $ 52.3 $ 1.0 $ The Firm has securitized and sold a variety of loans, including residential mortgage, credit card, student and commercial (primarily related to real estate) loans, as well as debt securities. The purposes of these securitization transactions were to satisfy investor demand and to generate liquidity for the Firm. 53.3 (b) Includes residential and commercial mortgage securitizations as well as re-securitizations. (c) Includes assets classified as cash, AFS securities, and other assets within the Consolidated balance sheets. (d) The assets of the consolidated VIES included in the program types above are used to settle the liabilities of those entities. The difference between total assets and total liabilities recognized for consolidated VIES represents the Firm's interest in the consolidated VIES for each program type. (e) The interest-bearing beneficial interest liabilities issued by consolidated VIES are classified in the line item on the Consolidated balance sheets titled, "Beneficial interests issued by consolidated variable interest entities." The holders of these beneficial interests do not have recourse to the general credit of JPMorgan Chase. Included in beneficial interests in VIE assets are long-term beneficial interests of $30.6 billion and $35.4 billion at December 31, 2015 and 2014, respectively. The maturities of the long-term beneficial interests as of December 31, 2015, were as follows: $5.1 billion under one year, $21.6 billion between one and five years, and $3.9 billion over five years, all respectively. (f) Includes liabilities classified as accounts payable and other liabilities in the Consolidated balance sheets. JPMorgan Chase & Co./2015 Annual Report 271 Notes to consolidated financial statements (a) Excludes intercompany transactions, which were eliminated in consolidation. $ $ 12,011 (a) Excludes re-securitization transactions. 121 Firm-administered multi-seller conduits 179 578 156 325 597 (b) Proceeds from residential mortgage securitizations were received in the form of securities. During 2015, $3.0 billion of residential mortgage securitizations were received as securities and classified in level 2, and $59 million were classified in level 3 of the fair value hierarchy. During 2014, $2.4 billion of residential mortgage securitizations were received as securities and classified in level 2, and $185 million were classified in level 3 of the fair value hierarchy. During 2013, $1.4 billion of residential mortgage securitizations were received as securities and classified in level 2. Proceeds from commercial mortgage securitizations were received as securities and cash. During 2015, $12.0 billion of proceeds from commercial mortgage securitizations were received as securities and classified in level 2, and $43 million of proceeds were classified in level 3 of the fair value hierarchy; and zero of proceeds from commercial mortgage securitizations were received as cash. During 2014, $11.4 billion of proceeds from commercial mortgage securitizations were received as securities and classified in level 2, and $130 million of proceeds were classified in level 3 of the fair value hierarchy: and $568 million of proceeds from commercial mortgage securitizations were received as cash. During 2013, $11.3 billion of commercial mortgage securitizations were classified in level 2 of the fair value hierarchy, and $207 million of proceeds from commercial mortgage securitizations were received as cash. (d) Includes prime, Alt-A, subprime, and option ARMs. Excludes certain loan securitization transactions entered into with Ginnie Mae, Fannie Mae and Freddie Mac. (e) Key assumptions used to measure residential mortgage retained interests originated during the year included weighted-average life (in years) of 4.2, 5.9 and 3.9 for the years ended December 31, 2015, 2014 and 2013, respectively, and weighted-average discount rate of 2.9%, 3.4% and 2.5% for the years ended December 31, 2015, 2014 and 2013, respectively. Key assumptions used to measure commercial and other retained interests originated during the year included weighted-average life (in years) of 6.2, 6.5 and 8.3 for the years ended December 31, 2015, 2014, and 2013, respectively, and weighted-average discount rate of 4.1%, 4.8% and 3.2% for the years ended December 31, 2015, 2014 and 2013, respectively. (f) Includes commercial and student loan securitizations. Loans and excess MSRS sold to U.S. government- sponsored enterprises ("U.S. GSES"), loans in securitization transactions pursuant to Ginnie Mae guidelines, and other third-party-sponsored securitization entities In addition to the amounts reported in the securitization activity tables above, the Firm, in the normal course of business, sells originated and purchased mortgage loans and certain originated excess MSRS on a nonrecourse basis, predominantly to U.S. GSES. These loans and excess MSRS 272 are sold primarily for the purpose of securitization by the U.S. GSES, who provide certain guarantee provisions (e.g., credit enhancement of the loans). The Firm also sells loans into securitization transactions pursuant to Ginnie Mae guidelines; these loans are typically insured or guaranteed by another U.S. government agency. The Firm does not consolidate the securitization vehicles underlying these transactions as it is not the primary beneficiary. For a limited number of loan sales, the Firm is obligated to share a portion of the credit risk associated with the sold loans JPMorgan Chase & Co./2015 Annual Report (c) Includes cash paid by the Firm to reacquire assets from off-balance sheet, nonconsolidated entities - for example, loan repurchases due to representation and warranties and servicer clean-up calls. 3,022 $ 528 407 3 $ 3 2,569 $ 557 12,079 $ 4 1,410 $ 576 Cash flows received on interests 11,507 Year ended December 31, (in millions, except rates) (a) Principal securitized All cash flows during the period: Proceeds from new securitizations (b) Servicing fees collected Purchases of previously transferred financial assets (or the underlying collateral)(c) 5 Total 294 2.4 2.1 0.8 2.9 Student loan securitization entities 0.2 2.2 4.0 2.1 0.3 - 1.0 1.3 0.2 0.2 Other 0.7 2.1 Mortgage securitization entities (b) 3.3 0.7 $ 0.1 49.0 $ $ 31.2 17.8 31.2 $ 12.0 12.0 Municipal bond vehicles 5.3 5.3 4.9 4.9 Very often, in our desire to exceed regulatory requirements and to avoid making a mistake, We have maintained high morale. Our people have embraced the new regulations and are working hard to become the gold standard in how we operate. We don't spend any time finger-pointing or scapegoating our own eliminate frivolous conversation, force the right questions to get to a decision, read the riot act to someone behaving badly, maintain a detailed follow-up list specifying who is responsible for what and when, and ensure the committee meets its obligations and time commitments. And last, we encourage each chair to ask the internal customers if he or she is doing a good job for them. actually have read the pre-read documents, - We have asked that each chair of every committee take charge – start meetings on time, make sure people arrive prepared and rarely should the group exceed 12 people. An issue should not be presented to multiple committees when it could be dealt with in just one committee (remember, we have new business initiative approval committees, credit committees, reputational risk commit- tees, capital governance committees, global technology architecture committees and hundreds of others). people, looking for someone to blame purely for the sake of doing so when we make a mistake. And importantly, we have main- tained a culture that allows for mistakes. Obviously, if someone violates our core prin- ciples, that person should not be here. But as you know, there are all types of mistakes. People should not just accept bureaucracy – they have the right to question processes and the interpretation of rules. We have given all our people the license to question whether what we are doing is the right thing, including the interpretation of rules and regulations. In the reality of our new world, centraliza- tion of many critical functions is an abso- lute requirement so that we can maintain common standards across the company. Of course, extreme centralization can lead to stifling bureaucracy, less innovation and, counterintuitively, sometimes a lack of accountability on the part of those who should have it. Our preference is to decen- tralize when we can, but when we have to centralize, we need to ensure we set up a process that's efficient, works for the or that rules are not misapplied. For example, Processes need to be re-engineered to be efficient. So far, our managers have done a great job adjusting to their new roles and, in effect, getting the best of centralization without its shortcomings. When, on occa- sion, new procedures have slowed down our response rate to the client, we quickly set about re-engineering the process to make it better. While we are going to meet and exceed all rules and requirements, we need to ensure that the process is not duplicative who may have lost some local control. customer and respects the internal colleagues right people need to be in the room and very Committees need to be properly run - the chair- person needs to take charge. We have asked all our committees to become more efficient. For example, we should ensure that pre-reading materials are accurate and succinct. The we have inaccurately interpreted a rule or regulation and created our own excessive bureaucracy. This is no one's fault but our own. Everyone should look to simplify and seek out best practices, including asking our regulators for guidance. With all the new rules, committees and centralization, how can you fight bureaucracy and complacency and keep morale high? 26 adhering to the new KYC rules took us up to 10 days to onboard a client to our Private Bank. But today, after re-engineering the process, we are back down to three days, incorporating enhanced controls. We all need to recognize that good processes generally are faster, cheaper and safer for all involved, including the client. We don't want to be known as a company that doesn't give people a second chance regardless of the circumstances. I remind all our managers that some of these mistakes will be made by our children, our spouses Consumer digital. We are intently focused on delivering differentiated digital experi- ences across our consumer businesses. For example, we added new functionality to our mobile app with account preview and check viewing, and we redesigned chase.com with simpler navigation and more personalized experiences, making it easier for our customers to bank and interact with us when and how they want - via smartphones, laptops and other mobile devices. We now have nearly 23 million active Chase Mobile customers, - We want JPMorgan Chase to be considered the best place to work - period. Below are some meaningful new programs that will help us both attract talent and keep our best people. Our ReEntry program. Our ReEntry program, now in its third year, has been incredibly successful in helping individuals who have taken a five- to 10-year or longer voluntary break get back into the workforce. These are highly accomplished professionals who have prior financial services experience at or above the vice president level but who may need help re-entering the corporate work environment. We offer participants an 18-week fellowship to refresh their skills and rebuild their network. It is a great way to bring outstanding, experienced workers - who often are women to JPMorgan Chase to begin the second phase of their career. In three years, 63 fellows have been brought into the program, and 50 of those fellows have been placed in full-time roles. 28 a 20% increase over the prior year. 25 We have thousands of such projects, but I just want to give you a sample of some of our current initiatives (I will talk extensively later about investments in payments, in big data and in our Investment Bank): One of our growing teams is our digital group, including more than 400 profes- sionals focused on product and platform design and innovation. In addition, the digital technology organization has over 1,200 technologists that deliver digital solutions, including frameworks, development and architecture. This is an exceptional group, but you can judge for yourself when you read about some of the great projects being rolled out. of people across Legal, Finance, Technology and Client Coverage & Support working together to understand, simplify and auto- mate processes. We need to innovate in both big and small ways. Technology often comes in big waves such as computerization, the Internet and mobile devices. However, plenty of important innovation involves lots of little things that are additive over time and make a product or a service better or faster; for example, simplifying online applications, improving ATMs to do more (e.g., depositing checks) and speeding up credit underwriting. Many of these improvements were not just the result of technology but the result of teams How are you doing retaining key people? = How do you view innovation, technology and FinTech? And have banks been good innovators? Do you have economies of scale, and how are they benefiting your clients? vating to serve our clients better, faster and cheaper year after year. Many of the new and exciting things we are doing center on technology, including big data and FinTech. We are continually inno- IV. WE ARE HERE TO SERVE OUR CLIENTS 27 Our company has stood the test of time because we are building a strong culture and are embedding our principles in everything we do. Nothing is more important. That is the pillar upon which all things rest – and it is the foundation for a successful future. or our parents. Having a brutal, uncompro- mising and unforgiving company will create a terrible culture over time - and it will lead to worse conduct not better. Quite well, thank you. The Board of Directors and I feel we have one of the best manage- ment teams we have ever had. Many of our investors who have spent a considerable amount of time with our leaders – not just with my direct reports but with the layer of management below them - will tell you how impressed they are with the depth and breadth of our management team. Of course, we have lost some people, but we wish them well - we are proud of our alumni. One of the negatives of being a good company is that you do become a breeding ground for talent and a recruiting target for competitors. It is the job of our management team to keep our key talent educated, engaged, motivated and happy. Our people are so good that we should say thank you every day. We have to be innovating all the time to succeed. Investing in the future is critical to our business and crucial for our growth. Every year we ask, "Are we doing enough? And should we be spending more?" We do not cut back on “good spending” to meet budget or earnings targets. We view this type of cost cutting like an airline scaling back on maintenance - it's a bad idea. We spent more than $9 billion last year on technology. Importantly, 30% of this total amount was spent on new investments for the future. Today, we have more than 40,000 technolo- gists, from programmers and analysts to systems engineers and application designers. In addition, our resources include 31 data centers, 67,000 physical servers globally, 27,920 databases and a global network that operates smoothly for all our clients. There are many new technologies that I will not discuss here (think cloud, containerization and virtualization) but which will make every single part of this ecosystem increas- ingly more efficient over time. Work-life balance. We speak consistently about the need for our employees to take care of their minds, their bodies and their souls. This is the responsibility of each and every employee, but there are also ways the firm can help. People frequently think work-life balance refers to working parents; however, having an effective balance is important for everyone's well-being, including our junior investment bankers. In the Investment Bank, we have reduced weekend work to only essential execution work for all employees. And the protected weekend program for analysts and associates will remain in place and now is mandatory for all at this level globally. WE HAVE IMPLEMENTED A NUMBER OF POLICIES AND PROGRAMS TO MAKE JPMORGAN CHASE AN EVEN BETTER PLACE TO WORK Maternity mentors. A common reason for taking a prolonged break from work is the birth of a child. Becoming a parent is both joyful and stressful so we want to do everything we can to support our employees through this life-changing event. Last year, we extended primary caregiver parental leave to 16 weeks, up from 12, and, this year, we are introducing a firmwide maternity mentorship program. The program will pair senior employees who have gone through the parental leave process with those who are doing so for the first time. It was piloted last year to overwhelmingly positive feedback, with participants expressing deep appreciation for having a colleague they could turn to for advice on everything from That said, we acknowledge that we, at times, have fallen short of the standards we have set for ourselves. This year, the company pleaded guilty to a single antitrust viola- tion as part of a settlement with the U.S. Department of Justice related to foreign exchange activities. The conduct underlying the antitrust charge is principally attribut- able to a single trader (who has since been dismissed) and his coordination with traders at other firms. As we said at the time, one We reinforce our culture every chance we get. Our Business Principles are at the forefront of everything we do, and we need to make these principles part of every major conver- sation at the company – from the hiring, onboarding and training of new recruits to town halls and management meetings to how we reward and incentivize our people. To get better at this, last year we met with more than 16,000 employees in 1,400 focus groups around the world to get their feedback on some of our challenges and what we can do to strengthen and improve our culture. - How are you ensuring you have the right conduct and culture? Even though we believe that we have excel- lent people and a strong, positive corporate culture, we are always examining new ways to improve. Traveling with me, you would see our senior leadership team's exceptional character, culture and capability. You also would probably notice that 20% of this leadership group, over 250 teammates who manage our businesses worldwide, is ethnically diverse, and more than 30% are women. to virtually all major cities and coun- tries, you would see firsthand your company in action and the high quality and character of our people. JPMorgan Chase and all its predecessor companies have prided them- selves on doing "only first-class business and in a first-class way." Much of the capability of this company resides in the knowledge, expertise and relationships of our people. And while we always try to bring in fresh talent and new perspectives, we are proud that our senior bankers have an average tenure of 15 years. This is testament to their experience, and it means they know who to call anywhere around the world to bring the full resources of JPMorgan Chase to bear for our clients. me, If you were able to travel the world with III. WE ACTIVELY DEVELOP AND SUPPORT OUR EMPLOYEES 21 Privacy is of the utmost importance. We need to protect our customers and their data. We are now actively working with all third parties who are willing to work with us to set up data sharing the right way. Pushing specific information has another benefit: Customers do not need to provide their bank passcode. When customers give out their bank passcode, they may not realize that if a rogue employee at an aggregator uses this passcode to steal money from the customer's account, the customer, not the bank, is responsible for any loss. You can rest assured that when the bank is responsible for the loss, the customer will be fully reimbursed. That is not quite clear with many third parties. This lack of clarity and transparency isn't fair or right. We simply are asking third parties to limit themselves to what they need in order to serve the customer and to let the customer know exactly what information is being used and why and how. In the future, instead of giving a third party unlimited access to information in any bank account, we hope to build systems that allow us to "push" infor- mation and only that information agreed to by the customer - to that third party. longer be using. lesson is that the conduct of a small group of employees, or of even a single employee, can reflect badly on all of us and can have signifi- cant ramifications for the entire firm. That's why we must be ever vigilant in our commit- ment to fortify our controls and enhance our historically strong culture, continuing to underscore that doing the right thing is the responsibility of every employee at the company. We all have an obligation to treat our customers and clients fairly, to raise our hand when we see something wrong or to speak up about something that we should improve - rather than just complain about it or ignore it. for years after the customer signed up for the services, which they may no We have intensified training and development. We are committed to properly training and developing our people to enable them to grow and succeed throughout their careers. Our intent is to create effective leaders who embody our Business Principles. WE ARE HELPING OUR EMPLOYEES STAY HEALTHY 24 how to balance work with their new home dynamic to nursing room protocol. Importantly, these senior mentors also provide peace of mind around job security and how to manage the entire transition, from preparing to leave, managing mother- hood during the leave and returning to work. In addition, this program not only supports the employee going out on mater- nity leave, but it also helps educate the employee's manager - on how to stay connected with the employee and ensure that the leave is being handled with flexibility and sensitivity in order to give the employee comfort that her role will be there upon her return. But there is one area where we simply have not met the standards that JPMorgan Chase sets for itself and that is in increasing African-American talent at the firm. While we think our effort to attract and retain African-American talent is as good as at most other companies, it simply is not good enough. Therefore, we set up a devoted effort - as we did for hiring veterans (we've hired 10,000+ veterans) – to dramatically step up our effort. We have launched Advancing Black Leaders - a separately staffed and managed initiative to better attract and hire more African-American talent while retaining, developing and advancing the African-American talent we already have. We are taking definitive steps to ensure a successful outcome, including an incre- mental $5 million investment, identifying a full-time senior executive to drive the initia- tive, tripling the number of scholarships we offer to students in this community, and launching bias-awareness training for all executive directors and managing directors. We hope that, over the years, this concerted action will make a huge difference. 20,000 members globally, and we have seen a direct correlation between BRG membership and increased promotion, mobility and reten- tion for those participants. On the facing page, you can read more about some of the inter- esting new programs we have rolled out for employees in specific situations. To encourage diversity and inclusion in the workplace, we have a number of Business Resource Groups (BRG) across the company to bring together members around common interests, as well as foster networking and camaraderie. Groups are defined by shared affinities, including race and cultural heritage, generation, gender, sexual orientation, mili- tary status and professional role. For example, some of our largest BRGs are Adelante for Hispanic and Latino employees, Access Ability for employees affected by a disability, ASPIRE for Asian and Pacific Islander employees, NextGen for early career professionals and WIN, which focuses on women and their career development. WIN has more than Our women leaders represent more than 30% of our company's senior leadership, and they run major businesses – several units on their own would be among Fortune 1000 companies. In addition to having three women on our Operating Committee – who run Asset Management, Finance and Legal - some of our other businesses and functions headed by women include Auto Finance, Business Banking, U.S. Private Bank, U.S. Mergers & Acquisitions, Global Equity Capital Markets, Global Research, Regulatory Affairs, Global Philanthropy, our U.S. branch network and firmwide Marketing. I believe that we have some of the best women leaders in the corporate world globally. We are proud of our diversity ... but we have more to do. How are you doing in your diversity efforts? about business issues we have confronted and mistakes we have made. In its inaugural year, more than 4,500 managers attended programs with 156 sessions held at 20+ global locations. During 2016, over 13,000 managers are expected to attend. I person- ally take part in many of these sessions, which are now being held next to our New York City headquarters at The Pierpont Leadership Center, a state-of-the-art flagship training center that opened in January 2016. JPMorgan Chase has 3,000 training programs, but we realized that we lacked a very important one: new manager develop- ment. Prior to 2015, when our employees became managers at the firm for the first time, we basically left them on their own to figure out their new responsibilities. In 2015, we launched JPMorgan Chase's Leadership Edge, a firmwide program to train leaders and develop management skills. These training programs inculcate our leadership with our values, teaching from case studies 23 Maintaining a healthy lifestyle shouldn't be a chore - it should be fun. Last year, we held our second StepUp challenge, a global competition that not only kept our employees active, it supported five charities that feed the hungry. More than 11,000 teams – a total of over 83,000 employees added up their daily steps to take a virtual walk around the world. They began their journey in New York City and made virtual stops at seven of our office locations before finishing in Sydney. Together, they logged a total of 28.2 billion steps, which resulted in the firm donating more than $2 million to the five designated charities - enough to fund millions of meals around the world. One of the flagships of our Wellness Program is our Health & Wellness Center network. Twenty-seven of our 29 centers in the United States are staffed with at least one doctor. Nearly half of our employees have access to a local center, and 56% of those with access walked in for a visit last year. These facilities are vitally important to our people. In 2015, these centers handled nearly 800 emergencies - including the 100 potentially life-saving interventions, which I mentioned above. Our benefits offering is supported by an extensive Wellness Program, which is designed to empower employees to take charge of their health. This includes health and wellness centers, health assessments and screenings, health advocates, employee assis- tance and emotional well-being programs, and physical activity events. In the first year, only 36% of employees participated in health assessments and wellness screenings, but in 2015, 74% of our employees enrolled in the medical plan completed an assess- ment and screening. Last year, our on-site wellness screenings helped almost 14,000 employees detect a health risk or poten- tially serious condition and directed them to see a physician for follow-up. On another subject, we all know the value of eating lots of vegetables, so we've made it a priority to offer an abundance of healthy meal and snack options in our on-site cafeterias and vending machines. For us, having healthy employees is about more than improving the firm's bottom line; it's about improving our employees' lives - and sometimes even saving lives. In 2015, we estimate that our Health & Wellness Centers intervened in more than 100 poten- tially life-threatening situations (e.g., urgent cardiac or respiratory issues), and many more lives have been positively impacted by our numerous wellness initiatives. We believe that healthy employees are happy employees and that happy employees have more rewarding lives both inside and outside the office. 22 Often this is being done on a daily basis Our commitment starts with offering comprehensive benefits programs and policies that support our employees and their families. To do this, JPMorgan Chase spent $1.1 billion in 2015 on medical benefits for employees based in the United States, where our medical plan covers more than 190,000 employees, spouses and partners. We tier our insurance subsidies so our higher earners pay more, and our lower earners pay less - making coverage appropriately affordable for all. We also contributed nearly $100 million in 2015 for employees' Medical Reimbursement Accounts. And we have structured the plan in a way that preventa- tive care and screenings are paid for by the company. When we all readily click “I agree” online or on our mobile devices, allowing third- party access to our bank accounts and financial information, it is fairly clear that most of us have no idea what we are agreeing to or how that informa- tion might be used by a third party. We have analyzed many of the contracts of these third parties and have come to the following conclusions: Market-makers hold less inventory - prob- ably due to the higher capital and liquidity required to be held against trading assets. There are multiple reasons why this volatility may be happening: • • One of the surprises is that these markets are some of the most actively traded, liquid and standardized in the world. The good news is that the system is resilient enough to handle the volatility. The bad news is that we don't completely understand why this is happening. In the last year or two, we have seen extreme volatility in the U.S. Treasury market, the Gio foreign exchange markets and the U.S. equity markets. We have also seen more than normal volatility in global credit markets. These violent market swings are usually an indication of poor liquidity. Another peculiar event in the market is tech- nical but important: U.S. Treasuries have been selling at a discount to their maturity- related interest rate swaps. Liquidity has gotten worse and we have seen extreme volatility and distortions in several markets. It is good to have healthy markets - it sounds obvious, but it's worth repeating. There are markets in virtually everything - from corn, soybeans and wheat to eggs, chicken and pork to cotton, commodities and even the weather. For some reason, the debate about having healthy financial markets has become less civil and rational. Healthy financial markets allow investors to buy cheaper and issuers to issue cheaper. It is important to have liquidity in difficult times in the financial markets because investors and corporations often have a greater and unexpected need for cash. Are you worried about liquidity in the marketplace? What does it mean for JPMorgan Chase, its clients and the broader economy? adding to their foreign exchange reserve (such as China) and U.S. commercial banks (in order to meet liquidity requirements). These three buyers of U.S. Treasuries will not be there in the future. If we ever get a little more consumer and business confidence, that would increase the demand for credit, as well as reduce the incentive and desire of certain investors to buy U.S. Treasuries because Treasuries are the "safe haven." If this scenario were to happen with interest rates on 10-year Treasuries on the rise, the result is unlikely to be as smooth as we all might hope for. I am a little more concerned about the site: seeing interest rates rise faster than people expect. We hope rates will rise for a good reason; i.e., strong growth in the United States. Deflationary forces are receding - the deflationary effects of a stronger U.S. dollar plus low commodity and oil prices will disappear. Wages appear to be going up, and China seems to be stabilizing. Finally, on a technical basis, the largest buyers of U.S. Treasuries since the Great Recession have been the U.S. Federal Reserve, countries oppo- growth rates and varying monetary and fiscal policies will have different interest rates and currency movements. Far more information is taken than the third party needs in order to do its job. Many third parties sell or trade infor- mation in a way customers may not understand, and the third parties, quite often, are doing it for their own economic benefit - not for the custom- er's benefit. is also natural that countries with different Smaller sizes of trades being offered. It is true that the bid-ask spreads are still narrow but only if you are buying or selling a small amount of securities. Lower availability and higher cost of securi- ties financing (securities financing is very short-term borrowing, fully and safely collat- eralized by Treasuries and agency securi- ties), which often is used for normal money market operations - movement of collat- eral, short-term money market investing and legitimate hedging activities. This is clearly due to the higher cost of capital and liquidity under the new capital rules. There are fewer market-makers in many markets. • • We necessarily have a huge amount of data about our customers because of under- writing, credit card transactions and other activities, and we use some of this data to help serve our customers better (I'll speak more about big data later in this letter). And we do extensive work to protect our customers and their data - think cyber- security, fraud protection, etc. We always start from the position that we want to be customer friendly. One item that I think warrants special attention is when our customers want to allow outside parties to have access to their bank accounts and their bank account information. Our customers have done this with payment companies, aggregators, financial planners and others. We want to be helpful, but we have a respon- sibility to each of our customers, and we are extremely concerned. Let me explain why: We need to protect our customers, their data and our company. Why are you making such a big deal about protecting customers' data in your bank? 20 JPMorgan Chase is well-positioned regardless. It is important for you to know that we are not overly worried about these issues for JPMorgan Chase. We always try to be prepared to handle violent markets. Our actual trading businesses are very strong (and it should give you some comfort to know that in all the trading days over the last three years, we only had losses on fewer than 20 days, which is extraordinary). Sometimes wider spreads actually help market-makers, and some repricing of balance sheet posi- tions, like repo, already have helped the consistency of our results. As usual, we try to be there for our clients – in good times and, more important, in tough times. 19 In bad markets, liquidity normally dries up a bit - the risk is that it will disappear more quickly. Many of the new rules are even more procyclical than they were in the 2008 financial crisis. In addition, psychologically, the Great Recession is still front and center in people's minds, and the instinct to run for the exit may continue to be strong. The real risk is that high volatility, rapidly dropping prices, and the inability of certain investors and issuers to raise money may not be isolated to the financial markets. These may feed back into the real economy as they did in 2008. The trading markets are adjusting to the new world. There are many non-bank participants that are starting to fill in some of the gaps. Even corporations are holding more cash and liquidity to be more prepared for tough times. So this is something to keep an eye on - - but not something to panic about. We really need to be prepared for the effects of illiquidity when we have bad markets. In a capitalistic and competitive system, we are completely supportive of competi- tors trying to fill marketplace needs. One warning, however: Non-bank lenders that borrow from individuals and hedge funds or that rely on asset-backed securities will be unable to get all the funding they need in a crisis. This is not a systemic issue because they are still small in size, but it will affect funding to individuals, small businesses and some middle market companies. One could reasonably argue that lower liquidity and higher volatility are not neces- sarily a bad thing. We may have had artifi- cially higher liquidity in the past, and we are experiencing a return closer to normal. You certainly could argue that if this is a cost of a stronger financial system, it is a reason- able tradeoff. Remember, the real cost is that purchasers and issuers of securities will, over time, simply pay more to buy or sell. In any event, lower liquidity and higher volatility are probably here to stay, and everyone will just have to learn to live with them. - In our opinion, lower liquidity and higher volatility are here to stay. All trading positions have capital, liquidity, disclosure and Volcker Rule requirements - and they cause high GSIB capital surcharges and CCAR losses. It is virtually impossible to figure out the cumulative effect of all the requirements or what contributes to what. Possible structural issues; e.g., high- frequency trading. High-frequency trading usually takes place in small incre- ments with most high-frequency traders beginning and ending the day with very little inventory. It appears that traders add liquidity during the day in liquid markets, but they mostly disappear in illiquid markets. (I should point out that many dealers also disappear in illiquid markets.) The requirement to report all trades. This makes it much more difficult to buy securities in quantity, particularly illiquid securities, because the whole world knows your positions. This has led to a greater discount for almost all off-the-run securi- ties (these are the securities of an issuer that are less regularly traded). Incomplete and sometimes confusing rules around securitizations and mort- gages. We still have not finished all the rules around securitizations and in conjunction with far higher capital costs against certain types of securitizations. We have not had a healthy return to the securitization market. Earnings per share ("EPS") is calculated under the two-class method under which all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities based on their respective rights to receive dividends. JPMorgan Chase grants restricted stock and RSUs to certain employees under its stock-based compensation programs, which entitle recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock; these unvested awards meet the definition of participating securities. Options issued under employee benefit plans that have an antidilutive effect are excluded from the computation of diluted EPS. 282 As of December 31, 2015, approximately 195 million unissued shares of common stock were reserved for issuance under various employee incentive, compensation, option and stock purchase plans, director compensation plans, and the Warrants, as discussed above. The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2015, 2014 and 2013, on a settlement-date basis. There were no warrants repurchased during the years ended December 31, 2015, 2014 and 2013. On March 11, 2015, in conjunction with the Federal Reserve's release of its 2015 Comprehensive Capital Analysis and Review ("CCAR") results, the Firm's Board of Directors has authorized a $6.4 billion common equity (i.e., common stock and warrants) repurchase program. As of December 31, 2015, $2.7 billion (on a settlement-date basis) of authorized repurchase capacity remained under the program. This authorization includes shares repurchased to offset issuances under the Firm's equity- based compensation plans. At December 31, 2015, 2014, and 2013, respectively, the Firm had 47.4 million, 59.8 million and 59.8 million warrants outstanding to purchase shares of common stock (the "Warrants"). The Warrants are currently traded on the New York Stock Exchange, and they are exercisable, in whole or in part, at any time and from time to time until October 28, 2018. The original warrant exercise price was $42.42 per share. The number of shares issuable upon the exercise of each warrant and the warrant exercise price is subject to adjustment upon the occurrence of certain events, including, but not limited to, the extent to which regular quarterly cash dividends exceed $0.38 per share. As a result of the Firm's quarterly common stock dividend exceeding $0.38 per share commencing with the second quarter of 2014, the exercise price of the Warrants has been adjusted each subsequent quarter, and was $42.284 as of December 31, 2015. There has been no change in the number of shares issuable upon exercise. JPMorgan Chase & Co./2015 Annual Report Note 24 - Earnings per share 3,714.8 3,756.1 1.0 Outstanding at December 31 Total treasury - balance at December 31 48.2 41.0 38.5 Total issued from treasury 1.1 1.2 The following table presents the calculation of basic and diluted EPS for the years ended December 31, 2015, 2014 and 2013. Employee stock purchase plans 4.7 (441.4) (390.1) (348.8) 3,663.5 Year ended December 31, (in millions, 2014 Basic earnings per share Net income $ 22,406 $ 20,077 $ 16,557 exercise Net income applicable to common stockholders 96.1 82.3 89.8 Total number of shares of common stock repurchased 2013 2015 Year ended December 31, (in millions) except per share amounts) 524 521 Less: Dividends and undistributed earnings allocated to participating securities 20,620 17,081 22,927 $ 24,442 $ 21,745 $ 17,886 1,515 1,125 805 2013 2014 2015 Net income applicable to common equity Less: Preferred stock dividends 543 Issuance of shares for warrant Tax effect 39.8 7.900% 4/30/2018 4/30/2018 LIBOR + 3.47 % 5.150 6.000 6.750 6.125 5/1/2023 5/1/2023 8/1/2023 8/1/2023 2/1/2024 2/1/2024 4/30/2024 4/30/2024 7/1/2019 7/1/2019 10/1/2024 10/1/2024 5/1/2020 5/1/2020 5.000 6.100 5.300 1,000 3/10/2014 2,500 6/9/2014 1,600 9/23/2014 4/21/2015 Tax Pretax effect After- tax Pretax After- tax Unrealized gains/(losses) on investment LIBOR + 3.25 securities: $(3,315) $ 1,297 $(2,018) $3,193 $(1,170) $2,023 $(5,987) $2,323 $(3,664) Reclassification adjustment for realized (gains)/ losses included in net income (a) (202) 76 Net change (3,517) (126) (77) 1,373 (2,144) 3,116 29 (1,141) Aggregate purchase price of common stock repurchases Net unrealized gains/(losses) arising during the period 47.1 LIBOR + 3.30 LIBOR + 3.33 32.8 compensation plans Employee benefits and 4,104.9 4,104.9 4,104.9 (390.1) (348.8) (300.9) (89.8) (82.3) (96.1) 2013 2014 2015 Total issued - balance at January 1 and December 31 Treasury - balance at January 1 Purchase of treasury stock Issued from treasury: Year ended December 31, (in millions) Common shares issued (newly issued or distributed from treasury) by JPMorgan Chase during the years ended December 31, 2015, 2014 and 2013 were as follows. LIBOR + 3.78 At December 31, 2015 and 2014, JPMorgan Chase was authorized to issue 9.0 billion shares of common stock with a par value of $1 per share. Each series of the Firm's preferred stock may be redeemed on any dividend payment date on or after the earliest redemption date for that series. All outstanding preferred stock series except Series I may also be redeemed following a “capital treatment event", as described in the terms of each series. Any redemption of the Firm's preferred stock is subject to non-objection from the Board of Governors of the Federal Reserve System (the "Federal Reserve"). Redemption rights On September 1, 2013, the Firm redeemed all of the outstanding shares of its 8.625% Non-Cumulative Preferred Stock, Series J at their stated redemption value. Dividends on fixed-rate preferred stock are payable quarterly. Dividends on fixed-to-floating-rate preferred stock are payable semiannually while at a fixed rate, and will become payable quarterly after converting to a floating rate. Each series of preferred stock has a liquidation value and redemption price per share of $10,000, plus any accrued but unpaid dividends. (a) Represented by depositary shares. 2,606,750 2,006,250 $ 26,068 $ 20,063 Total preferred stock LIBOR + 3.33 LIBOR + 3.80 LIBOR + 3.32 Note 23 - Common stock $ 5,616 $ 4,760 $ 4,789 $ Total weighted-average basic shares outstanding (95) $ (147) $ $ 4,773 Balance at December 31, 2014 990 (1,018) 44 (11) 1,975 Net change $ 1,199 (1,324) $ (139) Basel III Advanced $ (136) $ $ 2,798 (2,342) $ 2,189 Net change (48) (667) 261 (406) 1,975 (6,654) 2,584 (4,070) After- tax 2013 2014 2015 Tax effect Pretax Year ended December 31, (in millions) The following table presents the before- and after-tax changes in the components of other comprehensive income/(loss). (a) Represents the after-tax difference between the fair value and amortized cost of securities accounted for as AFS including, as of the date of transfer during 2014, $9 million of net unrealized losses related to AFS securities that were transferred to HTM. Subsequent to transfer, includes any net unamortized unrealized gains and losses related to the transferred securities. $ 192 Balance at December 31, 2013 $ (2,231) $ (162) $ $ 2,629 Balance at December 31, 2015 (1,997) 111 51 (15) (2,144) (44) (2,903) 1,467 (259) 283 JPMorgan Chase & Co./2015 Annual Report (b) Participating securities were included in the calculation of diluted EPS using the two-class method, as this computation was more dilutive than the calculation using the treasury stock method. (a) Excluded from the computation of diluted EPS (due to the antidilutive effect) were certain options issued under employee benefit plans. The aggregate number of shares issuable upon the exercise of such options was not material for the year ended December 31, 2015, and 1 million and 6 million for the years ended December 31, 2014 and 2013, respectively. 3,814.9 4.34 3,732.8 3,797.5 6.00 $ 5.29 $ $ 32.5 34.0 32.4 Notes to consolidated financial statements 3,763.5 3,782.4 $ 22,406 $ 20,077 $ 16,557 $ 6.05 $ 5.33 $ 4.38 3,700.4 3,763.5 3,782.4 Net income per share Total weighted-average diluted shares outstanding (b) Add: Employee stock options, SARS and warrants (a) Total weighted-average basic shares outstanding Net income applicable to common stockholders Diluted earnings per share Net income per share 3,700.4 The Firm may, from time to time, enter into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it would not otherwise be repurchasing common equity - for example, during internal trading "blackout periods." All purchases under a Rule 10b5-1 plan must be made according to a predefined plan established when the Firm is not aware of material nonpublic information. For additional information regarding repurchases of the Firm's equity securities, see Part II, Item 5: Market for registrant's common equity, related stockholder matters and issuer purchases of equity securities, on page 20. Note 25 - Accumulated other comprehensive income/(loss) Year ended December 31, (41) (4,070) $ 4,102 (2,791) $ 120 $ (95) $ $ 6,868 AOCI includes the after-tax change in unrealized gains and losses on investment securities, foreign currency translation adjustments (including the impact of related derivatives), cash flow hedging activities, and net loss and prior service costs/ (credit) related to the Firm's defined benefit pension and OPEB plans. and OPEB plans Cash flow hedges net of hedges Translation adjustments, investment Unrealized gains/ (losses) on other comprehensive income/(loss) Accumulated securities(a) Balance at December 31, 2012 Net change (in millions) Defined benefit pension Translation adjustments: Basel III Standardized Hedges (b) Assets Risk-weighted (b) 1,465,262 1,472,602 1,485,336 1,608,240 CET1 Tier 1 (a) Total 14.6% 2,965 $ $ 20,937 19,881 Gross deferred tax liabilities Net deferred tax assets 5,392 4,419 4,444 4,285 2,495 3,042 5,533 4,968 Capital ratios (d) 210,576 128,111 134,152 15,419 20,069 14,556 19,206 Assets CET1 capital $ 175,398 $ 164,426 $ 175,398 $ 164,426 Risk-weighted (b) 105,807 Mortgage servicing rights, net of hedges 103,468 157,565 Tier 1 capital(a) Total capital 200,482 234,413 186,263 221,117 200,482 224,616 186,263 Adjusted average(c) 134,152 128,111 181,775 3,073 3,167 $ $ December 31, (in millions) Deferred tax assets Allowance for loan losses Employee benefits Accrued expenses and other Non-U.S. operations Deferred income tax expense/(benefit) results from differences between assets and liabilities measured for financial reporting purposes versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. If a deferred tax asset is determined to be unrealizable, a valuation allowance is established. The significant components of deferred tax assets and liabilities are reflected in the following table as of December 31, 2015 and 2014. Deferred taxes The Firm recognized $1.6 billion, $1.6 billion and $1.5 billion of tax credits and other tax benefits associated with investments in affordable housing projects within income tax expense for the years 2015, 2014 and 2013, respectively. The amount of amortization of such investments reported in income tax expense under the current period presentation during these years was $1.1 billion, $1.1 billion and $989 million, respectively. The carrying value of these investments, which are reported in other assets on the Firm's Consolidated balance sheets, was $7.7 billion and $7.3 billion at December 31, 2015 and 2014, respectively. The amount of commitments related to these investments, which are reported in accounts payable and other liabilities on the Firm's Consolidated balance sheets, was $2.0 billion and $1.8 billion at December 31, 2015 and 2014, respectively. Affordable housing tax credits These undistributed earnings are related to subsidiaries located predominantly in the U.K. where the 2015 statutory tax rate was 20.25%. these requirements and needs, the Firm has determined that the undistributed earnings of certain of its subsidiaries would be indefinitely reinvested to fund current and future growth of the related businesses. As management does not intend to use the earnings of these subsidiaries as a source of funding for its U.S. operations, such earnings will not be distributed to the U.S. in the foreseeable future. For 2015, pretax earnings of $3.5 billion were generated and will be indefinitely reinvested in these subsidiaries. At December 31, 2015, the cumulative amount of undistributed pretax earnings in these subsidiaries were $34.6 billion. If the Firm were to record a deferred tax liability associated with these undistributed earnings, the amount would be $8.2 billion at December 31, 2015. 285 JPMorgan Chase & Co./2015 Annual Report U.S. federal income taxes have not been provided on the undistributed earnings of certain non-U.S. subsidiaries, to the extent that such earnings have been reinvested abroad for an indefinite period of time. Based on JPMorgan Chase's ongoing review of the business requirements and capital needs of its non-U.S. subsidiaries, combined with the formation of specific strategies and steps taken to fulfill Tax attribute carryforwards Gross deferred tax assets (a) For purposes of this table, non-U.S. income is defined as income generated from operations located outside the U.S. $26,675 8,685 $17,990 2013 2014 $23,422 7,277 $30,699 2015 $23,191 7,511 to be reinvested indefinitely. (a) Predominantly includes earnings of U.K. subsidiaries that are deemed 32.9% 29.2% Income before income tax expense $ 30,702 14,556 20,517 2015 $ Depreciation and amortization Deferred tax liabilities 22,627 $ 22,846 $ Deferred tax assets, net of valuation allowance (820) (735) Valuation allowance 2014 23,447 570 2,602 5,106 5,365 8,637 7,299 3,378 2,972 5,756 5,343 $ 23,581 21,418 Total capital Dec 31, 2014 2006-2012 certain select entities JPMorgan Chase - California Year ended December 31, (in millions) Balance at January 1, Increases based on tax positions related to the current period 2015 2014 2013 JPMorgan Chase - U.K. $ 4,911 408 810 542 Increases based on tax positions related to prior periods 1,028 477 88 Decreases based on tax positions related to prior periods (2,646) (1,902) $ 5,535 $ 7,158 (2,200) Field examination of 2011-2012 JPMorgan Chase has recorded deferred tax assets of $2.6 billion at December 31, 2015, in connection with U.S. federal, state and local, and non-U.S. net operating loss (“NOL”) carryforwards and foreign tax credit carryforwards. At December 31, 2015, total U.S. federal NOL carryforwards were approximately $5.2 billion, state and local NOL carryforwards were $509 million, and non-U.S. NOL carryforwards were $288 million. If not utilized, the U.S. federal NOLS will expire between 2025 and 2034 and the state and local and non-U.S. NOL carryforwards will expire between 2016 and 2017. Non-U.S. tax credit carryforwards were $704 million and will expire by 2023. The valuation allowance at December 31, 2015, was due to losses associated with non-U.S. subsidiaries. 286 JPMorgan Chase & Co./2015 Annual Report Unrecognized tax benefits At December 31, 2015, 2014 and 2013, JPMorgan Chase's unrecognized tax benefits, excluding related interest expense and penalties, were $3.5 billion, $4.9 billion and $5.5 billion, respectively, of which $2.1 billion, $3.5 billion and $3.7 billion, respectively, if recognized, would reduce the annual effective tax rate. Included in the amount of unrecognized tax benefits are certain items that would not affect the effective tax rate if they were recognized in the Consolidated statements of income. These unrecognized items include the tax effect of certain temporary differences, the portion of gross state and local unrecognized tax benefits that would be offset by the benefit from associated U.S. federal income tax deductions, and the portion of gross non-U.S. unrecognized tax benefits that would have offsets in other jurisdictions. JPMorgan Chase is presently under audit by a number of taxing authorities, most notably by the Internal Revenue Service as summarized in the Tax examination status table below. As JPMorgan Chase is presently under audit by a number of taxing authorities, it is reasonably possible that over the next 12 months the resolution of these examinations may increase or decrease the gross balance of unrecognized tax benefits by as much as approximately $800 million. Upon settlement of an audit, the change in the unrecognized tax benefit balance would result from payment or income statement recognition. The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits for the years ended December 31, 2015, 2014 and 2013. Tax examination status JPMorgan Chase is continually under examination by the Internal Revenue Service, by taxing authorities throughout the world, and by many states throughout the U.S. The following table summarizes the status of significant income tax examinations of JPMorgan Chase and its consolidated subsidiaries as of December 31, 2015. December 31, 2015 Field Examination Periods under examination 2003-2005 Status Field examination completed; at Appellate level Field examination completed, JPMorgan Chase filed amended returns and intends to appeal Field Examination JPMorgan Chase - U.S. JPMorgan Chase - U.S. 2006-2010 2011-2013 JPMorgan Chase - New York State 2008 - 2011 Field Examination JPMorgan Chase - U.S. 20.4% Decreases related to cash (204) Regulatory capital Chase Bank USA, N.A. (f) Basel III Standardized Transitional Basel III Advanced Transitional Dec 31, 2015 Dec 31, 2014 Dec 31, 2015 Dec 31, 2014 CET1 capital (in millions, except ratios) $ $ 15,419 $ 14,556 Basel III Standardized Transitional Basel III Advanced Transitional Tier 1 capital(a) 15,419 Dec 31, 2015 Dec 31, 2014 Dec 31, 2015 15,419 $ 14,556 settlements with taxing authorities Regulatory capital JPMorgan Chase & Co. (f) (9) (53) $ 3,497 $ 4,911 $ 5,535 Balance at December 31, After-tax interest expense/(benefit) and penalties related to income tax liabilities recognized in income tax expense were $(156) million, $17 million and $(184) million in 2015, 2014 and 2013, respectively. At December 31, 2015 and 2014, in addition to the liability for unrecognized tax benefits, the Firm had accrued $578 million and $1.2 billion, respectively, for income tax-related interest and penalties. JPMorgan Chase & Co./2015 Annual Report 287 Notes to consolidated financial statements Note 27 - Restrictions on cash and intercompany funds transfers (in millions, except ratios) The business of JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A.") is subject to examination and regulation by the Office of the Comptroller of the Currency. The Bank is a member of the U.S. Federal Reserve System, and its deposits in the U.S. are insured by the FDIC. The Federal Reserve requires depository institutions to maintain cash reserves with a Federal Reserve Bank. The average required amount of reserve balances deposited by the Firm's bank subsidiaries with various Federal Reserve Banks was approximately $14.4 billion and $10.6 billion in 2015 and 2014, respectively. The principal sources of JPMorgan Chase's income (on a parent company-only basis) are dividends and interest from JPMorgan Chase Bank, N.A., and the other banking and nonbanking subsidiaries of JPMorgan Chase. In addition to dividend restrictions set forth in statutes and regulations, the Federal Reserve, the Office of the Comptroller of the Currency ("OCC") and the FDIC have authority under the Financial Institutions Supervisory Act to prohibit or to limit the payment of dividends by the banking organizations they supervise, including JPMorgan Chase and its subsidiaries that are banks or bank holding companies, if, in the banking regulator's opinion, payment of a dividend would constitute an unsafe or unsound practice in light of the financial condition of the banking organization. At January 1, 2016, JPMorgan Chase's banking subsidiaries could pay, in the aggregate, approximately $25 billion in dividends to their respective bank holding companies without the prior approval of their relevant banking regulators. The capacity to pay dividends in 2016 will be supplemented by the banking subsidiaries' earnings during the year. In compliance with rules and regulations established by U.S. and non-U.S. regulators, as of December 31, 2015 and 2014, cash in the amount of $12.6 billion and $16.8 billion, respectively, were segregated in special bank accounts for the benefit of securities and futures brokerage customers. Also, as of December 31, 2015 and 2014, the Firm had receivables within other assets of $16.2 billion and $14.9 billion, respectively, consisting of cash deposited with clearing organizations for the benefit of customers. Securities with a fair value of $20.0 billion and $10.1 billion, respectively, were also restricted in relation to customer activity. In addition, as of December 31, 2015 and 2014, the Firm had other restricted cash of $3.7 billion and $3.3 billion, respectively, primarily representing cash reserves held at non-U.S. central banks and held for other general purposes. Note 28 - Regulatory capital The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The OCC establishes similar capital requirements and standards for the Firm's national banks, including JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. Basel III capital rules, for large and internationally active U.S. bank holding companies and banks, including the Firm and its insured depository institution (“IDI”) subsidiaries, revised, among other things, the definition of capital and introduced a new common equity tier 1 capital ("CET1 capital") requirement. Basel III presents two comprehensive methodologies for calculating risk-weighted assets ("RWA”), a general (Standardized) approach, which replaced Basel I RWA effective January 1, 2015 (“Basel III Standardized") and an advanced approach, which replaced Basel II RWA ("Basel III Advanced"); and sets out minimum capital ratios and overall capital adequacy standards. Certain of the requirements of Basel III are subject to phase-in periods that began on January 1, 2014 and continue through the end of 2018 ("transitional period"). There are three categories of risk-based capital under the Basel III Transitional rules: CET1 capital, as well as Tier 1 capital and Tier 2 capital. CET1 capital predominantly includes common stockholders' equity (including capital for AOCI related to debt and equity securities classified as AFS as well as for defined benefit pension and OPEB plans), less certain deductions for goodwill, MSRS and deferred tax assets that arise from NOL and tax credit carryforwards. Tier 1 capital predominantly consists of CET1 capital as well as perpetual preferred stock. Tier 2 capital includes long- term debt qualifying as Tier 2 and qualifying allowance for credit losses. Total capital is Tier 1 capital plus Tier 2 capital. 288 JPMorgan Chase & Co./2015 Annual Report The following tables present the regulatory capital, assets and risk-based capital ratios for JPMorgan Chase and its significant national bank subsidiaries under both Basel III Standardized Transitional and Basel III Advanced Transitional at December 31, 2015 and 2014. Restrictions imposed by U.S. federal law prohibit JPMorgan Chase & Co. ("Parent Company") and certain of its affiliates from borrowing from banking subsidiaries unless the loans are secured in specified amounts. Such secured loans provided by any banking subsidiary to the Parent Company or to any particular affiliate, together with certain other transactions with such affiliate, (collectively referred to as "covered transactions"), are generally limited to 10% of the banking subsidiary's total capital, as determined by the risk- based capital guidelines; the aggregate amount of covered transactions between any banking subsidiary and all of its affiliates is limited to 20% of the banking subsidiary's total capital. Effective tax rate Non-U.S.(a) (0.3) (106) 282 Total other comprehensive income/(loss) Net change Foreign exchange and other Prior service costs/(credits) Amortization of net loss Reclassification adjustments included in net income (d): 1,305 (750) 176 2,055 688 (1,697) (18) (47) 29 Net gains/(losses) arising during the period (32) 21 (53) Prior service credits arising during the period (1,009) Defined benefit pension and OPEB plans: 72 43 308 (9) 5 (14) 7 (32) 39 (25) (58) 33 (29) (26) (43) (27) 17 (44) (22) 14 (36) 197 (124) 321 17 (197) (259) (424) Net unrealized gains/(losses) arising during the period Cash flow hedges: Net change (41) (7) (34) (11) (71) 60 (15) (97) 471 (512) 295 (807) 773 1,039 (1,050) 588 (659) (1,194) (1,638) 1,179 1,698 682 (706) (24) 9 (1,876) 1,885 (302) 165 35 98 44 (30) 74 51 (32) 83 Net change 60 (41) 101 (62) (15) (24) 113 (67) 180 Reclassification adjustment for realized (gains)/ losses included in net income (c)(e) (319) 206 (525) 59 (39) 9 Translation (b) 111 (1,683) 2,319 Tax-exempt income 2.2 2.7 1.5 income tax benefit taxes, net of U.S. federal U.S. state and local income The following table presents the U.S. and non-U.S. components of income before income tax expense for the years ended December 31, 2015, 2014 and 2013. Results from Non-U.S. earnings Tax effect of items recorded in stockholders' equity The preceding table does not reflect the tax effect of certain items that are recorded each period directly in stockholders' equity and certain tax benefits associated with the Firm's employee stock-based compensation plans. The tax effect of all items recorded directly to stockholders' equity resulted in a increase of $1.5 billion in 2015, a decrease of $140 million in 2014, and an increase of $2.1 billion in 2013. (3.3) Total income tax expense includes $2.4 billion, $451 million and $531 million of tax benefits recorded in 2015, 2014, and 2013, respectively, as a result of tax audit resolutions. In 2013, the relationship between current and deferred income tax expense was largely driven by the reversal of significant deferred tax assets as well as prior- year tax adjustments and audit resolutions. 8,139 4,362 1,333 Total income tax expense Total deferred income tax expense/(benefit) U.S. state and local 913 401 215 10 $ 6,260 $ 8,954 $ 8,789 71 (3.1) Non-U.S. subsidiary earnings(a) (1.0) (0.3) Other, net U.S. (0.6) (1.4) (5.7) Tax audit resolutions (in millions) 7.8 (3.0) 2.3 0.8 Nondeductible legal expense Year ended December 31, (3.4) (3.3) (3.7) Business tax credits (4.8) (2.0) (3.9) 2,000 665 (1,018) (95) 7,216 2013 35.0% 2014 35.0% 35.0% 2015 Increase/(decrease) in tax rate resulting from: Year ended December 31, Statutory U.S. federal tax rate Effective tax rate A reconciliation of the applicable statutory U.S. income tax rate to the effective tax rate for each of the years ended December 31, 2015, 2014 and 2013, is presented in the following table. Effective tax rate and expense Due to the inherent complexities arising from the nature of the Firm's businesses, and from conducting business and being taxed in a substantial number of jurisdictions, significant judgments and estimates are required to be made. Agreement of tax liabilities between JPMorgan Chase and the many tax jurisdictions in which the Firm files tax returns may not be finalized for several years. Thus, the Firm's final tax-related assets and liabilities may ultimately be different from those currently reported. The components of income tax expense/(benefit) included in the Consolidated statements of income were as follows for each of the years ended December 31, 2015, 2014, and 2013. JPMorgan Chase and its eligible subsidiaries file a consolidated U.S. federal income tax return. JPMorgan Chase uses the asset and liability method to provide income taxes on all transactions recorded in the Consolidated Financial Statements. This method requires that income taxes reflect the expected future tax consequences of temporary differences between the carrying amounts of assets or liabilities for book and tax purposes. Accordingly, a deferred tax asset or liability for each temporary difference is determined based on the tax rates that the Firm expects to be in effect when the underlying items of income and expense are realized. JPMorgan Chase's expense for income taxes includes the current and deferred portions of that expense. A valuation allowance is established to reduce deferred tax assets to the amount the Firm expects to realize. JPMorgan Chase & Co./2015 Annual Report 284 (e) In 2015, the Firm reclassified approximately $150 million of net losses from AOCI to other income because the Firm determined that it is probable that the forecasted interest payment cash flows will not occur. For additional information, see Note 6. (d) The pretax amount is reported in compensation expense in the Consolidated statements of income. (c) The pretax amounts are predominantly recorded in net interest income in the Consolidated statements of income. (a) The pretax amount is reported in securities gains in the Consolidated statements of income. (b) Reclassifications of pretax realized gains/(losses) on translation adjustments and related hedges are reported in other income/expense in the Consolidated statements of income. The amounts were not material for the periods presented. $(4,793) $1,890 $ (2,903) $(3,117) $ 1,120 $(1,997) $ 1,567 $ (577) $ 990 1,467 (852) Note 26 - Income taxes Non-U.S. Income tax expense/(benefit) 2014 3,890 1,213 U.S. federal Deferred income tax expense/(benefit) 650 4,592 4,927 Total current income tax expense/ (benefit) U.S. state and local Non-U.S. 2015 (4) 1,353 857 547 1,220 $ 2,382 $ (654) $ 3,160 U.S. federal Current income tax expense/(benefit) (in millions) Year ended December 31, 2013 1,308 200,000 1,690 1,600 2,361,177 2,464,915 2,361,177 2,464,915 Tier 1 leverage (e) 11.5 11.4 average(c) 11.5 Capital ratios (d) (a) CET1 12.0% 11.2% 11.8% 10.2% 11.4 Tier 1 (a) Adjusted 11.0 Dec 31, 2014 2015 Dec 31, (d) Transitional Transitional 14.1% 12.2 8.5% 9.2% 14.6 14.1 8.5 9.2 20.2 19.8 Leasing transactions Non-U.S. operations Other, net 13.7 12.6 13.5 of trust preferred securities and Earliest redemption date debentures BANK ONE Capital III $ 474 Issue $ 2000 2030 date Any time Interest rate of trust preferred securities and debentures Interest payment/ distribution Chase Capital II 717 Principal amount of debenture issued to trust (b) Amount of trust preferred securities issued by trust(a) December 31, 2015 (in millions) Total 16.0 15.0 15.1 13.1 (b) Tier 1 leverage (e) 8.5 7.6 8.5 7.6 (c) (in millions, except ratios) Regulatory capital CET1 capital JPMorgan Chase Bank, N.A. (f) The following is a summary of the outstanding trust preferred securities, including unamortized original issue discount, issued by each trust, and the junior subordinated deferrable interest debenture issued to each trust, as of December 31, 2015. Stated maturity Dec 31, 2015 Dec 31, 2014 (e) Tier 1 4.5% CET1 Capital ratios Well-capitalized ratios BHC(b) IDI (c) Minimum capital ratios (a) Under the risk-based capital guidelines of the Federal Reserve, JPMorgan Chase is required to maintain minimum ratios of CET1, Tier 1 and Total capital to risk-weighted assets, as well as minimum leverage ratios (which are defined as Tier 1 capital divided by adjusted quarterly average assets). Failure to meet these minimum requirements could cause the Federal Reserve to take action. Bank subsidiaries also are subject to these capital requirements by their respective primary regulators. The following table presents the minimum ratios to which the Firm and its national bank subsidiaries are subject as of December 31, 2015. 6.0 Notes to consolidated financial statements JPMorgan Chase & Co./2015 Annual Report The Tier 1 leverage ratio is not a risk-based measure of capital. This ratio is calculated by dividing Tier 1 capital by adjusted average assets. Asset and capital amounts for JPMorgan Chase's banking subsidiaries reflect intercompany transactions; whereas the respective amounts for JPMorgan Chase reflect the elimination of intercompany transactions. Note: Rating agencies allow measures of capital to be adjusted upward for deferred tax liabilities, which have resulted from both non-taxable business combinations and from tax-deductible goodwill. The Firm had deferred tax liabilities resulting from non-taxable business combinations of $105 million and $130 million at December 31, 2015, and 2014, respectively; and deferred tax liabilities resulting from tax-deductible goodwill of $3.0 billion and $2.7 billion at December 31, 2015, and 2014, respectively. Act. For each of the risk-based capital ratios, the capital adequacy of the Firm and its national bank subsidiaries are evaluated against the Basel III approach, Standardized or Advanced, resulting in the lower ratio (the "Collins Floor"), as required by the Collins Amendment of the Dodd-Frank Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for unrealized gains/(losses) on securities, less deductions for goodwill and other intangible assets, defined benefit pension plan assets, and deferred tax assets related to net operating loss carryforwards. Effective January 1, 2015, the Basel III Standardized RWA is calculated under the Basel III definition of the Standardized approach. Prior periods were based on Basel I (inclusive of Basel 2.5). At December 31, 2015, trust preferred securities included in Basel III Tier 1 capital were $992 million and $420 million for JPMorgan Chase and JPMorgan Chase Bank, N.A., respectively. At December 31, 2015 Chase Bank USA, N.A. had no trust preferred securities. 289 -% 6.0 6.5% 8.0 JPMorgan Chase & Co./2015 Annual Report 290 To provide for probable credit losses inherent in wholesale and certain consumer lending-commitments, an allowance for credit losses on lending-related commitments is maintained. See Note 15 for further information regarding the allowance for credit losses on lending-related commitments. The following table summarizes the contractual amounts and carrying values of off-balance sheet lending-related financial instruments, guarantees and other commitments at December 31, 2015 and 2014. The amounts in the table below for credit card and home equity lending-related commitments represent the total available credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit for these products will be utilized at the same time. The Firm can reduce or cancel credit card lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. In addition, the Firm typically closes credit card lines when the borrower is 60 days or more past due. The Firm may reduce or close home equity lines of credit when there are significant decreases in the value of the underlying property, or when there has been a demonstrable decline in the creditworthiness of the borrower. JPMorgan Chase provides lending-related financial instruments (e.g., commitments and guarantees) to meet the financing needs of its customers. The contractual amount of these financial instruments represents the maximum possible credit risk to the Firm should the counterparty draw upon the commitment or the Firm be required to fulfill its obligation under the guarantee, and should the counterparty subsequently fail to perform according to the terms of the contract. Most of these commitments and guarantees expire without being drawn or a default occurring. As a result, the total contractual amount of these instruments is not, in the Firm's view, representative of its actual future credit exposure or funding requirements. Note 29-Off-balance sheet lending-related financial instruments, guarantees, and other commitments As of December 31, 2015 and 2014, JPMorgan Chase and all of its banking subsidiaries were well-capitalized and met all capital requirements to which each was subject. (c) Represents requirements for bank subsidiaries pursuant to regulations issued under the FDIC Improvement Act. (b) Represents requirements for bank holding companies pursuant to regulations issued by the Federal Reserve. (a) As defined by the regulations issued by the Federal Reserve, OCC and FDIC and to which the Firm and its national bank subsidiaries are subject. 5.0 4.0 Tier 1 leverage 10.0 10.0 Series Z 8.0 Total 8.0 483 8.8 8.8 Adjusted 1,330,175 1,249,607 1,230,358 1,264,056 Risk-weighted (b) Assets average(c) 156,891 166,326 (f) $ 156,567 $ 168,857 $ 156,567 156,891 173,322 169,222 183,262 Tier 1 capital(a) Total capital $ 168,857 169,222 176,423 1,913,448 1,968,131 1,913,448 Tier 1 leverage(e) 12.5 14.1 14.1 14.5 Total 11.8% 11.8 13.5 12.8 13.4 Tier 1 (a) 13.5% 12.7% 13.4% CET1 Capital ratios (d) 1,968,131 8.0 496 11.6 2027 ΝΑ Series W 88,000 88,000 880 880 Series Y ΝΑ 143,000 Series AA 142,500 1,425 Series BB 115,000 1,150 1997 1,430 6.700 3/1/2019 925 1/30/2014 925 125,750 $ 1,258 $ 1,258 8/27/2012 5.500% 9/1/2017 ΝΑ NA Series P 90,000 90,000 900 900 2/5/2013 5.450 3/1/2018 ΝΑ ΝΑ Series T 92,500 92,500 6.300 9/1/2019 6.125 6.100 9/1/2020 6.150 9/1/2020 125,750 ΝΑ 3/1/2020 Series S 200,000 200,000 2,000 2,000 1/22/2014 Series U 100,000 1,500 4/23/2013 1,500 7/29/2013 100,000 Series V 250,000 250,000 2,500 Series X 160,000 160,000 1,000 1,500 150,000 150,000 ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ Fixed-to-floating-rate: Series I 600,000 600,000 6,000 6,000 4/23/2008 Series Q 150,000 150,000 1,500 Series R ΝΑ Series O 6/23/2014 2/12/2015 6/4/2015 7/29/2015 Floating annual First Chicago NBD Capital I 249 256 1997 2027 Any time LIBOR + 0.55% Quarterly Quarterly 466 477 2004 2034 Any time LIBOR + 0.95% Quarterly J.P. Morgan Chase Capital XIII JPMorgan Chase Capital XXI LIBOR + 0.625% 2028 rate of three-month LIBOR plus: 8.75% LIBOR + 0.50% dates Semiannually Quarterly Chase Capital III 296 304 Any time 1997 Any time LIBOR + 0.55% Quarterly Chase Capital VI 242 248 1998 2027 836 Any time 2007 281 Notes to consolidated financial statements Note 22 - Preferred stock At December 31, 2015 and 2014, JPMorgan Chase was authorized to issue 200 million shares of preferred stock, in one or more series, with a par value of $1 per share. In the event of a liquidation or dissolution of the Firm, JPMorgan Chase's preferred stock then outstanding takes precedence over the Firm's common stock for the payment of dividends and the distribution of assets. The following is a summary of JPMorgan Chase's non-cumulative preferred stock outstanding as of December 31, 2015 and 2014. Fixed-rate: Carrying value Contractual rate (in millions) Shares at December 31, (a) 2015 2014 at December 31, 2015 2014 Issue date in effect at Earliest December 31, redemption 2015 date 832 JPMorgan Chase & Co./2015 Annual Report On April 2, 2015, the Firm redeemed $1.5 billion, or 100% of the liquidation amount, of the guaranteed capital debt securities ("trust preferred securities") of JPMorgan Chase Capital XXIX trust preferred securities. On May 8, 2013, the Firm redeemed approximately $5.0 billion, or 100% of the liquidation amount, of the following eight series of trust preferred securities: JPMorgan Chase Capital X, XI, XII, XIV, XVI, XIX and XXIV, and BANK ONE Capital VI. Other income for the year ended December 31, 2013, reflected a modest loss related to the redemption of trust preferred securities. Date at which dividend rate becomes floating (b) 2037 Any time LIBOR + 0.95% Quarterly (a) Represents the amount of trust preferred securities issued to the public by each trust, including unamortized original-issue discount. Represents the principal amount of JPMorgan Chase debentures issued to each trust, including unamortized original-issue discount. The principal amount of debentures issued to the trusts includes the impact of hedging and purchase accounting fair value adjustments that were recorded on the Firm's Consolidated Financial Statements. Total $ 644 3,690 JPMorgan Chase Capital XXIII 2007 2047 Any time LIBOR + 1.00% Quarterly $ 3,969 639 Loan sales-and securitization-related indemnifications Mortgage repurchase liability In connection with the Firm's mortgage loan sale and securitization activities with U.S. GSES, as described in Note 16, the Firm has made representations and warranties that the loans sold meet certain requirements. The Firm has been, and may be, required to repurchase loans and/or indemnify U.S. GSEs (e.g., with “make-whole” payments to reimburse U.S. GSES for their realized losses on liquidated loans). To the extent that repurchase demands that are received relate to loans that the Firm purchased from third parties that remain viable, the Firm typically will have the right to seek a recovery of related repurchase losses from the third party. Generally, the maximum amount of future payments the Firm would be required to make for breaches of these representations and warranties would be equal to the unpaid principal balance of such loans that are deemed to have defects that were sold to purchasers (including securitization-related SPES) plus, in certain circumstances, accrued interest on such loans and certain expense. The carrying values of the repurchase liabilities were $148 million and $275 million at December 31, 2015 and 2014, respectively. Private label securitizations The liability related to repurchase demands associated with private label securitizations is separately evaluated by the Firm in establishing its litigation reserves. 293 Notes to consolidated financial statements On November 15, 2013, the Firm announced that it had reached a $4.5 billion agreement with 21 major institutional investors to make a binding offer to the trustees of 330 residential mortgage-backed securities trusts issued by J.P.Morgan, Chase, and Bear Stearns ("RMBS Trust Settlement") to resolve all representation and warranty claims, as well as all servicing claims, on all trusts issued by J.P. Morgan, Chase, and Bear Stearns between 2005 and 2008. For further information see Note 31. Card charge-backs For additional information regarding litigation, see Note 31. Loans sold with recourse The Firm provides servicing for mortgages and certain commercial lending products on both a recourse and nonrecourse basis. In nonrecourse servicing, the principal credit risk to the Firm is the cost of temporary servicing advances of funds (i.e., normal servicing advances). In recourse servicing, the servicer agrees to share credit risk with the owner of the mortgage loans, such as Fannie Mae or Freddie Mac or a private investor, insurer or guarantor. Losses on recourse servicing predominantly occur when foreclosure sales proceeds of the property underlying a defaulted loan are less than the sum of the outstanding principal balance, plus accrued interest on the loan and the cost of holding and disposing of the underlying property. The Firm's securitizations are predominantly nonrecourse, thereby effectively transferring the risk of future credit losses to the purchaser of the mortgage-backed securities issued by the trust. At December 31, 2015 and 2014, the unpaid principal balance of loans sold with recourse totaled $4.3 billion and $6.1 billion, respectively. The carrying value of the related liability that the Firm has recorded, which is representative of the Firm's view of the likelihood it will have to perform under its recourse obligations, was $82 million and $102 million at December 31, 2015 and 2014, respectively. Other off-balance sheet arrangements Indemnification agreements - general In connection with issuing securities to investors, the Firm may enter into contractual arrangements with third parties that require the Firm to make a payment to them in the event of a change in tax law or an adverse interpretation of tax law. In certain cases, the contract also may include a termination clause, which would allow the Firm to settle the contract at its fair value in lieu of making a payment under the indemnification clause. The Firm may also enter into 294 indemnification clauses in connection with the licensing of software to clients ("software licensees") or when it sells a business or assets to a third party ("third-party purchasers"), pursuant to which it indemnifies software licensees for claims of liability or damages that may occur subsequent to the licensing of the software, or third-party purchasers for losses they may incur due to actions taken by the Firm prior to the sale of the business or assets. It is difficult to estimate the Firm's maximum exposure under these indemnification arrangements, since this would require an assessment of future changes in tax law and future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. 2 In addition, from 2005 to 2008, Washington Mutual made certain loan level representations and warranties in connection with approximately $165 billion of residential mortgage loans that were originally sold or deposited into private-label securitizations by Washington Mutual. Of the $165 billion, approximately $81 billion has been repaid. In addition, approximately $50 billion of the principal amount of such loans has liquidated with an average loss severity of 59%. Accordingly, the remaining outstanding principal balance of these loans as of December 31, 2015, was approximately $33 billion, of which $6 billion was 60 days or more past due. The Firm believes that any repurchase obligations related to these loans remain with the FDIC receivership. In the normal course of business, the Firm enters into reverse repurchase agreements and securities borrowing agreements, which are secured financing agreements. Such agreements settle at a future date. At settlement, these commitments result in the Firm advancing cash to and receiving securities collateral from the counterparty. The Firm also enters into repurchase agreements and securities lending agreements. At settlement, these commitments result in the Firm receiving cash from and providing securities collateral to the counterparty. These agreements generally do not meet the definition of a derivative, and therefore, are not recorded on the Consolidated balance sheets until settlement date. These agreements predominantly consist of agreements with regular-way settlement periods. For a further discussion of securities purchased under resale agreements and securities borrowed, and securities sold under repurchase agreements and securities loaned, see Note 13. JPMorgan Chase & Co./2015 Annual Report In addition to derivative contracts that meet the characteristics of a guarantee, the Firm is both a purchaser and seller of credit protection in the credit derivatives market. For a further discussion of credit derivatives, see Note 6. Commerce Solutions, Card's merchant services business, is a global leader in payment processing and merchant acquiring. $ 117 $ 1 996 20,750 Unsettled reverse repurchase and securities borrowing agreements, and unsettled repurchase and securities lending agreements 1,509 292 Securities lending indemnifications Through the Firm's securities lending program, customers' securities, via custodial and non-custodial arrangements, may be lent to third parties. As part of this program, the Firm provides an indemnification in the lending agreements which protects the lender against the failure of the borrower to return the lent securities. To minimize its liability under these indemnification agreements, the Firm obtains cash or other highly liquid collateral with a market value exceeding 100% of the value of the securities on loan from the borrower. Collateral is marked to market daily to help assure that collateralization is adequate. Additional collateral is called from the borrower if a shortfall exists, or collateral may be released to the borrower in the event of overcollateralization. If a borrower defaults, the Firm would use the collateral held to purchase replacement securities in the market or to credit the lending customer with the cash equivalent thereof. Derivatives qualifying as guarantees In addition to the contracts described above, the Firm transacts certain derivative contracts that have the characteristics of a guarantee under U.S. GAAP. These contracts include written put options that require the Firm to purchase assets upon exercise by the option holder at a specified price by a specified date in the future. The Firm may enter into written put option contracts in order to meet client needs, or for other trading purposes. The terms of written put options are typically five years or less. Derivatives deemed to be guarantees also include contracts such as stable value derivatives that require the Firm to make a payment of the difference between the market value and the book value of a counterparty's reference portfolio of assets in the event that market value is less than book value and certain other conditions have been met. Stable value derivatives, commonly referred to as ❝stable value wraps", are transacted in order to allow investors to realize investment returns with less volatility than an unprotected portfolio and are typically longer-term or may have no stated maturity, but allow the Firm to terminate the contract under certain conditions. Derivatives deemed to be guarantees are recorded on the Consolidated balance sheets at fair value in trading assets and trading liabilities. The total notional value of the derivatives that the Firm deems to be guarantees was $53.8 billion and $53.6 billion at December 31, 2015 and 2014, respectively. The notional amount generally represents the Firm's maximum exposure to derivatives qualifying as guarantees. However, exposure to certain stable value contracts is contractually limited to a substantially lower percentage of the notional amount; the notional amount on these stable value contracts was $28.4 billion and $27.5 billion at December 31, 2015 and 2014, respectively, and the maximum exposure to loss was $3.0 billion and $2.9 billion at December 31, 2015 and 2014, respectively. The fair values of the contracts reflect the probability of whether the Firm will be required to perform under the contract. The fair value of derivatives that the Firm deems to be guarantees were derivative payables of $236 million and $102 million and derivative receivables of $14 million and $22 million at December 31, 2015 and JPMorgan Chase & Co./2015 Annual Report 2014, respectively. The Firm reduces exposures to these contracts by entering into offsetting transactions, or by entering into contracts that hedge the market risk related to the derivative guarantees. (a) The ratings scale is based on the Firm's internal ratings, which generally correspond to ratings as defined by S&P and Moody's. (b) Effective in 2015, commitments to issue standby letters of credit, including those that could be issued under multipurpose facilities, are presented as other unfunded commitments to extend credit. Previously, such commitments were presented as standby letters of credit and other financial guarantees. At December 31, 2014, these commitments were $45.6 billion. Prior period amounts have been revised to conform with current period presentation. Under the rules of Visa USA, Inc., and MasterCard International, JPMorgan Chase Bank, N.A., is primarily liable for the amount of each processed card sales transaction that is the subject of a dispute between a cardmember and a merchant. If a dispute is resolved in the cardmember's favor, Commerce Solutions will (through the cardmember's issuing bank) credit or refund the amount to the cardmember and will charge back the transaction to the merchant. If Commerce Solutions is unable to collect the amount from the merchant, Commerce Solutions will bear the loss for the amount credited or refunded to the cardmember. Commerce Solutions mitigates this risk by withholding future settlements, retaining cash reserve accounts or by obtaining other security. However, in the unlikely event that: (1) a merchant ceases operations and is unable to deliver products, services or a refund; (2) Commerce Solutions does not have sufficient collateral from the merchant to provide customer refunds; and (3) Commerce Solutions does not have sufficient financial resources to provide customer refunds, JPMorgan Chase Bank, N.A., would recognize the loss. At December 31, 2015, JPMorgan Chase and its subsidiaries were obligated under a number of noncancelable operating leases for premises and equipment used primarily for banking purposes, and for energy-related tolling service agreements. Certain leases contain renewal options or escalation clauses providing for increased rental payments based on maintenance, utility and tax increases, or they require the Firm to perform restoration work on leased premises. No lease agreement imposes restrictions on the Firm's ability to pay dividends, engage in debt or equity financing transactions or enter into further lease agreements. JPMorgan Chase & Co./2015 Annual Report December 31, (in billions) Securities 2016 $ 1,668 2017 1,647 2018 1,447 The Firm may pledge financial assets that it owns to maintain potential borrowing capacity with central banks and for other purposes, including to secure borrowings and public deposits, and to collateralize repurchase and other securities financing agreements. Certain of these pledged assets may be sold or repledged by the secured parties and are identified as financial instruments owned (pledged to various parties) on the Consolidated balance sheets. At December 31, 2015 and 2014, the Firm had pledged assets of $385.6 billion and $324.5 billion, respectively, at Federal Reserve Banks and FHLBs. In addition, as of December 31, 2015 and 2014, the Firm had pledged $50.7 billion and $60.1 billion, respectively, of financial assets that may not be sold or repledged by the secured parties. Total assets pledged do not include assets of consolidated VIES; these assets are used to settle the liabilities of those entities. See Note 16 for additional information on assets and liabilities of consolidated VIES. For additional information on the Firm's securities financing activities and long-term debt, see Note 13 and Note 21, respectively. The significant components of the Firm's pledged assets were as follows. 2019 2020 1,125 After 2020 4,679 Loans Total minimum payments required 4,331 1,263 Pledged assets Year ended December 31, (in millions) The following table presents required future minimum rental payments under operating leases with noncancelable lease terms that expire after December 31, 2015. Clearing Services - Client Credit Risk The Firm provides clearing services for clients by entering into securities purchases and sales and derivative transactions, with CCPS, including ETDs such as futures and options, as well as OTC-cleared derivative contracts. As a clearing member, the Firm stands behind the performance of its clients, collects cash and securities collateral (margin) as well as any settlement amounts due from or to clients, and remits them to the relevant CCP or client in whole or part. There are two types of margin. Variation margin is posted on a daily basis based on the value of clients' derivative contracts. Initial margin is posted at inception of a derivative contract, generally on the basis of the potential changes in the variation margin requirement for the contract. As clearing member, the Firm is exposed to the risk of nonperformance by its clients, but is not liable to clients for the performance of the CCPs. Where possible, the Firm seeks to mitigate its risk to the client through the collection of appropriate amounts of margin at inception and throughout the life of the transactions. The Firm can also cease providing clearing services if clients do not adhere to their obligations under the clearing agreement. In the event of non-performance by a client, the Firm would close out the client's positions and access available margin. The CCP would utilize any margin it holds to make itself whole, with any remaining shortfalls required to be paid by the Firm as a clearing member. The Firm reflects its exposure to nonperformance risk of the client through the recognition of margin payables or receivables to clients and CCPs, but does not reflect the clients' underlying securities or derivative contracts on its Consolidated Financial Statements. It is difficult to estimate the Firm's maximum possible exposure through its role as a clearing member, as this would require an assessment of transactions that clients may execute in the future. However, based upon historical experience, and the credit risk mitigants available to the Firm, management believes it is unlikely that the Firm will have to make any material payments under these arrangements and the risk of loss expected to be remote. For information on the derivatives that the Firm executes for its own account and records in its Consolidated Financial Statements, see Note 6. Exchange & Clearing House Memberships The Firm is a member of several securities and derivative exchanges and clearing houses, both in the U.S. and other countries, and it provides clearing services. Membership in some of these organizations requires the Firm to pay a pro rata share of the losses incurred by the organization as a result of the default of another member. Such obligations vary with different organizations. These obligations may be limited to members who dealt with the defaulting member or to the amount (or a multiple of the amount) of the Firm's contribution to the guarantee fund maintained by a clearing house or exchange as part of the resources available to cover any losses in the event of a member default. Alternatively, these obligations may be a full pro-rata share JPMorgan Chase & Co./2015 Annual Report of the residual losses after applying the guarantee fund. Additionally, certain clearing houses require the Firm as a member to pay a pro rata share of losses resulting from the clearing house's investment of guarantee fund contributions and initial margin, unrelated to and independent of the default of another member. Generally a payment would only be required should such losses exceed the resources of the clearing house or exchange that are contractually required to absorb the losses in the first instance. It is difficult to estimate the Firm's maximum possible exposure under these membership agreements, since this would require an assessment of future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. Guarantees of subsidiaries In the normal course of business, JPMorgan Chase & Co. ("Parent Company") may provide counterparties with guarantees of certain of the trading and other obligations of its subsidiaries on a contract-by-contract basis, as negotiated with the Firm's counterparties. The obligations of the subsidiaries are included on the Firm's Consolidated balance sheets or are reflected as off-balance sheet commitments; therefore, the Parent Company has not recognized a separate liability for these guarantees. The Firm believes that the occurrence of any event that would trigger payments by the Parent Company under these guarantees is remote. The Parent Company has guaranteed certain debt of its subsidiaries, including both long-term debt and structured notes. These guarantees are not included in the table on page 291 of this Note. For additional information, see Note 21. JPMorgan Chase Financial Company LLC ("JPMFC"), a direct, 100%-owned finance subsidiary of the Parent Company, was formed on September 30, 2015, for the purpose of issuing debt and other securities in offerings to investors. Any securities issued by JPMFC will be fully and unconditionally guaranteed by the Parent Company, and these guarantees will rank on a parity with the Firm's unsecured and unsubordinated indebtedness. As of December 31, 2015, no securities had been issued by JPMFC. 295 Notes to consolidated financial statements Note 30 - Commitments, pledged assets and collateral Lease commitments Commerce Solutions incurred aggregate losses of $12 million, $10 million, and $14 million on $949.3 billion, $847.9 billion, and $750.1 billion of aggregate volume processed for the years ended December 31, 2015, 2014 and 2013, respectively. Incurred losses from merchant charge-backs are charged to other expense, with the offset recorded in a valuation allowance against accrued interest and accounts receivable on the Consolidated balance sheets. The carrying value of the valuation allowance was $20 million and $4 million at December 31, 2015 and 2014, respectively, which the Firm believes, based on historical experience and the collateral held by Commerce Solutions of $136 million and $174 million at December 31, 2015 and 2014, respectively, is representative of the payment or performance risk to the Firm related to charge-backs. 44,272 $ $ 183,329 $ 3,476 855 Total consumer(b) - - 525,963 515,518 - 515,518 Credit card 13 14 58,153 58,478 9,981 1,555 10,033 36,909 Total consumer, excluding credit card 552 142 135 3 4 Student and other 552,427 11 10,033 9,981 304 104,516 146,526 105,514 3,570 Total lending-related Total wholesale (f) (g) Other letters of credit(c) 14,287 16,083 Standby letters of credit and other financial guarantees (c)(d)(e) 491 649 318,278 323,325 6,899 140,640 89,925 85,861 Other unfunded commitments to extend credit (c)(d)(e) Wholesale: 13 14 584,116 573,996 1,555 39,133 3,941 9,843 366,399 12 12,351 Subprime mortgage Prime mortgage (a) Home equity - junior lien Home equity senior lien Consumer, excluding credit card: Lending-related Total Total Expires after 5 years 5 years through 3 years Expires after Expires after 1 year through 3 years 1 year or less By remaining maturity at December 31, (in millions) Expires in 2015 2014 Carrying value(i) 2015 2014 Contractual amount Off-balance sheet lending-related financial instruments, guarantees and other commitments Auto 11,894 $ 2,375 475 92 699 Business banking 2 2 10,462 10,237 90 80 1,160 8,907 - 8,579 12,992 12,992 14,859 11,924 $ $ 11,807 $ 4,743 $ 10,832 4,538 726 $ 657 3,817 $ 4,354 1,546 $ $ 657,941 $ 114,549 $ 148,081 $ 19,824 $ 940,395 5,819 67 2,944 As required by U.S. GAAP, the Firm initially records guarantees at the inception date fair value of the obligation assumed (e.g., the amount of consideration received or the net present value of the premium receivable). For certain types of guarantees, the Firm records this fair value amount in other liabilities with an offsetting entry recorded in cash (for premiums received), or other assets (for premiums receivable). Any premium receivable recorded in other assets is reduced as cash is received under the contract, and the fair value of the liability recorded at inception is amortized into income as lending and deposit-related fees over the life of the guarantee contract. For indemnifications provided in sales agreements, a portion of the sale proceeds is allocated to the guarantee, which adjusts the gain or loss that would otherwise result from the transaction. For these indemnifications, the initial liability is amortized to income as the Firm's risk is reduced (i.e., over time or when the indemnification expires). Any contingent liability that exists as a result of issuing the guarantee or indemnification is recognized when it becomes probable and reasonably estimable. The contingent portion of the liability is not recognized if the estimated amount is less than the carrying amount of the liability recognized at inception (adjusted for any amortization). The recorded amounts of the liabilities related to guarantees and indemnifications at December 31, 2015 and 2014, excluding the allowance for credit losses on lending-related commitments, are discussed below. U.S. GAAP requires that a guarantor recognize, at the inception of a guarantee, a liability in an amount equal to the fair value of the obligation undertaken in issuing the guarantee. U.S. GAAP defines a guarantee as a contract that contingently requires the guarantor to pay a guaranteed party based upon: (a) changes in an underlying asset, liability or equity security of the guaranteed party; or (b) a third party's failure to perform under a specified agreement. The Firm considers the following off-balance sheet lending-related arrangements to be guarantees under U.S. GAAP: standby letters of credit and financial guarantees, securities lending indemnifications, certain indemnification agreements included within third-party contractual arrangements and certain derivative contracts. The Firm acts as a settlement and custody bank in the U.S. tri-party repurchase transaction market. In its role as settlement and custody bank, the Firm is exposed to the intra-day credit risk of its cash borrower clients, usually broker-dealers. This exposure arises under secured clearance advance facilities that the Firm extends to its clients (i.e. cash borrowers); these facilities contractually limit the Firm's intra-day credit risk to the facility amount and must be repaid by the end of the day. As of December 31, 2015 and 2014, the secured clearance advance facility maximum outstanding commitment amount was $2.9 billion and $12.6 billion, respectively. Guarantees Also included in other unfunded commitments to extend credit are commitments to noninvestment-grade counterparties in connection with leveraged finance activities, which were $32.1 billion and $23.4 billion at December 31, 2015 and 2014, respectively. For further information, see Note 3 and Note 4. Other unfunded commitments to extend credit generally consist of commitments for working capital and general corporate purposes, extensions of credit to support commercial paper facilities and bond financings in the event that those obligations cannot be remarketed to new investors, as well as committed liquidity facilities to clearing organizations. The Firm also issues commitments under multipurpose facilities which could be drawn upon in several forms, including the issuance of a standby letter of credit. Other unfunded commitments to extend credit Notes to consolidated financial statements 291 JPMorgan Chase & Co./2015 Annual Report (j) For lending-related products, the carrying value represents the allowance for lending-related commitments and the guarantee liability; for derivative-related products, the carrying value represents the fair value. (i) At December 31, 2015 and 2014, included unfunded commitments of $50 million and $147 million, respectively, to third-party private equity funds; and $871 million and $961 million, respectively, to other equity investments. These commitments included $73 million and $150 million, respectively, related to investments that are generally fair valued at net asset value as discussed in Note 3. In addition, at December 31, 2015 and 2014, included letters of credit hedged by derivative transactions and managed on a market risk basis of $4.6 billion and $4.5 billion, respectively. (h) At December 31, 2015 and 2014, collateral held by the Firm in support of securities lending indemnification agreements was $190.6 billion and $177.1 billion, respectively. Securities lending collateral consist of primarily cash and securities issued by governments that are members of the Organisation for Economic Co-operation and Development (“OECD") and U.S. government agencies. (f) At December 31, 2015 and 2014, the U.S. portion of the contractual amount of total wholesale lending-related commitments was 77% and 73%, respectively. (g) Effective January 1, 2015, the Firm no longer includes within its disclosure of wholesale lending-related commitments the unused amount of advised uncommitted lines of credit as it is within the Firm's discretion whether or not to make a loan under these lines, and the Firm's approval is generally required prior to funding. Prior period amounts have been revised to conform with the current period presentation. (e) Effective in 2015, commitments to issue standby letters of credit, including those that could be issued under multipurpose facilities, are presented as other unfunded commitments to extend credit. Previously, such commitments were presented as standby letters of credit and other financial guarantees. At December 31, 2014, these commitments were $45.6 billion. Prior period amounts have been revised to conform with current period presentation. (d) At December 31, 2015 and 2014, included credit enhancements and bond and commercial paper liquidity commitments to U.S. states and municipalities, hospitals and other nonprofit entities of $12.3 billion and $14.8 billion, respectively, within other unfunded commitments to extend credit; and $9.6 billion and $13.3 billion, respectively, within standby letters of credit and other financial guarantees. Other unfunded commitments to extend credit also include liquidity facilities to nonconsolidated municipal bond VIES; see Note 16. (a) Includes certain commitments to purchase loans from correspondents. (b) Predominantly all consumer lending-related commitments are in the U.S. (c) At December 31, 2015 and 2014, reflects the contractual amount net of risk participations totaling $385 million and $243 million, respectively, for other unfunded commitments to extend credit; $11.2 billion and $13.0 billion, respectively, for standby letters of credit and other financial guarantees; and $341 million and $469 million, respectively, for other letters of credit. In regulatory filings with the Federal Reserve these commitments are shown gross of risk participations. (121) (94) 5,720 5,580 1,533 1,075 2,603 Standby letters of credit and other financial guarantees Standby letters of credit ("SBLC") and other financial guarantees are conditional lending commitments issued by the Firm to guarantee the performance of a customer to a third party under certain arrangements, such as commercial paper facilities, bond financings, acquisition financings, trade and similar transactions. The carrying values of standby and other letters of credit were $550 million and $672 million at December 31, 2015 and 2014, respectively, which were classified in accounts payable and other liabilities on the Consolidated balance sheets; these carrying values included $123 million and $118 million, respectively, for the allowance for lending-related commitments, and $427 million and $554 million, respectively, for the guarantee liability and corresponding asset. 369 The following table summarizes the types of facilities under which standby letters of credit and other letters of credit arrangements are outstanding by the ratings profiles of the Firm's customers, as of December 31, 2015 and 2014. 2015 6,563 $ 37,709 $ 3,290 651 3,941 $ 31,751 7,382 39,133 $ 121 $ 18,825 $ $ $ Other letters of credit credit and other financial guarantees (b) Other letters of credit credit and other financial guarantees (b) Standby letters of Standby letters of Commitments with collateral Allowance for lending-related commitments Total contractual amount Noninvestment-grade (a) Investment-grade (a) (in millions) December 31, 2014 Standby letters of credit, other financial guarantees and other letters of credit Other guarantees and commitments() 102 82 $ $ 171,059 53,589 $ 183,329 53,784 39,145 11,160 285 3,194 Derivatives qualifying as guarantees $ Securities lending indemnification agreements and guarantees (h) Other guarantees and commitments $ 1,213 $ 1,176 $ 950,997 1,163 1,199 366,881 1 2 4,331 - 671 548 44,272 $ 222 80 Unsettled reverse repurchase and securities borrowing agreements 6,063 4,274 NA ΝΑ 275 148 ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ $ ΝΑ ΝΑ Mortgage repurchase liability Loan sale and securitization-related indemnifications: 42,578 --- 21,798 21,798 agreements Unsettled repurchase and securities lending 40,993 --- 42,482 42,482 Loans sold with recourse 11,085 11,829 248.2 169.0 $ 2014 2013 2,015 $ 2,255 $ 2,187 (411) (383) (341) 1,604 $ 1,846 1,872 $ At December 31, 2015 and 2014, the Firm had accepted assets as collateral that it could sell or repledge, deliver or otherwise use with a fair value of approximately $748.5 billion and $761.7 billion, respectively. This collateral was generally obtained under resale agreements, securities borrowing agreements, customer margin loans and derivative agreements. Of the collateral received, approximately $580.9 billion and $596.8 billion, respectively, were sold or repledged, generally as collateral under repurchase agreements, securities lending agreements or to cover short sales and to collateralize deposits and derivative agreements. 296 JPMorgan Chase & Co./2015 Annual Report Note 31 Litigation - Contingencies As of December 31, 2015, the Firm and its subsidiaries and affiliates are defendants or putative defendants in numerous legal proceedings, including private, civil litigations and regulatory/government investigations. The litigations range from individual actions involving a single plaintiff to class action lawsuits with potentially millions of class members. Investigations involve both formal and informal proceedings, by both governmental agencies and self-regulatory organizations. These legal proceedings are at varying stages of adjudication, arbitration or investigation, and involve each of the Firm's lines of business and geographies and a wide variety of claims (including common law tort and contract claims and statutory antitrust, securities and consumer protection claims), some of which present novel legal theories. The Firm believes the estimate of the aggregate range of reasonably possible losses, in excess of reserves established, for its legal proceedings is from $0 to approximately $3.6 billion at December 31, 2015. This estimated aggregate range of reasonably possible losses is based upon currently available information for those proceedings in which the Firm believes that an estimate of reasonably possible loss can be made. For certain matters, the Firm does not believe that such an estimate can be made. The Firm's estimate of the aggregate range of reasonably possible losses involves significant judgment, given the number, variety and varying stages of the proceedings (including the fact that many are in preliminary stages), the existence in many such proceedings of multiple defendants (including the Firm) whose share of liability has yet to be determined, the numerous yet-unresolved issues in many of the proceedings (including issues regarding class certification and the scope of many of the claims) and the attendant uncertainty of the various potential outcomes of such proceedings, particularly proceedings that could result from government investigations. Accordingly, the Firm's estimate will change from time to time, and actual losses may vary significantly. Set forth below are descriptions of the Firm's material legal proceedings. Auto Dealer Regulatory Matter. The U.S. Department of Justice ("DOJ") is investigating potential statistical disparities in markups charged to borrowers of different races and ethnicities by automobile dealers on loans originated by those dealers and purchased by the Firm. CIO Litigation. The Firm has been sued in a consolidated shareholder class action, a consolidated putative class action brought under the Employee Retirement Income Security Act ("ERISA") and seven shareholder derivative actions brought in Delaware state court and in New York federal and state courts relating to 2012 losses in the synthetic credit portfolio managed by the Firm's Chief Investment Office ("CIO"). A settlement of the shareholder class action, under which the Firm will pay $150 million, Net rental expense JPMorgan Chase & Co./2015 Annual Report Sublease rental income Gross rental expense Trading assets and other Less: Sublease rentals under noncancelable subleases (1,889) Total assets pledged Net minimum payment required $ 9,940 2015 2014 $ 124.3 $ 118.7 298.6 144.9 $ 567.8 $ 535.9 Total rental expense was as follows. Year ended December 31, (in millions) 2015 $ has been preliminarily approved by the court. The putative ERISA class action has been dismissed, and plaintiffs have filed a notice of appeal. Six of the seven shareholder derivative actions have been dismissed. Collateral Separately, the Firm and other defendants have entered separate agreements to settle a consolidated putative class action filed in the United States District Court for the Southern District of New York on behalf of purchasers and sellers of CDS. The complaint in this action had alleged that the defendant investment banks and dealers, including the Firm, as well as Markit and/or ISDA, collectively prevented new entrants into the market for exchange-traded CDS products. These settlements are subject to Court approval. Custody Assets Investigation. The U.K. Financial Conduct Authority ("FCA") has closed its previously-reported investigation concerning compliance by JPMorgan Chase Bank, N.A., London branch and J.P. Morgan Europe Limited with the FCA's rules regarding the provision of custody services relating to the administration of client assets. In addition, the Firm has been named as a defendant along with other banks in a series of individual and putative class actions filed in various United States District Courts, in which plaintiffs make varying allegations that in various periods, starting in 2000 or later, defendants either individually or collectively manipulated the U.S. dollar LIBOR, Yen LIBOR, Swiss franc LIBOR, Euroyen TIBOR and/or EURIBOR rates by submitting rates that were artificially low or high. Plaintiffs allege that they transacted in loans, derivatives or other financial instruments whose values are affected by changes in U.S. dollar LIBOR, Yen LIBOR, Swiss franc LIBOR, Euroyen TIBOR or EURIBOR and assert a variety of claims including antitrust claims seeking treble damages. These matters are in various stages of litigation. The U.S. dollar LIBOR-related putative class actions and most U.S. dollar LIBOR-related individual actions were consolidated for pre-trial purposes in the United States District Court for the Southern District of New York. The Court dismissed certain claims, including the antitrust claims, and permitted other claims under the Commodity Exchange Act and common law to proceed. Certain plaintiffs appealed the dismissal of the antitrust claims, and the United States Court of Appeals for the Second Circuit dismissed the appeal for lack of jurisdiction. In January 2015, the United States Supreme Court reversed the decision of the Court of Appeals, holding that plaintiffs have the jurisdictional right to appeal, and remanded the case to the Court of Appeals for further proceedings. The Court of Appeals heard oral argument on remand in November 2015. The Firm is one of the defendants in a number of putative class actions alleging that defendant banks and ICAP conspired to manipulate the U.S. dollar ISDAFIX rates. Plaintiffs primarily assert claims under the federal antitrust laws and Commodities Exchange Act. Madoff Litigation. Various subsidiaries of the Firm, including J.P. Morgan Securities plc, have been named as defendants in lawsuits filed in Bankruptcy Court in New York arising out of the liquidation proceedings of Fairfield Sentry Limited and Fairfield Sigma Limited, so-called Madoff feeder funds. 299 Notes to consolidated financial statements These actions seek to recover payments made by the funds to defendants totaling approximately $155 million. All but two of these actions have been dismissed. In addition, a putative class action was brought by investors in certain feeder funds against JPMorgan Chase in the United States District Court for the Southern District of New York, as was a motion by separate potential class plaintiffs to add claims against the Firm and certain subsidiaries to an already pending putative class action in the same court. The allegations in these complaints largely track those previously raised -- and resolved as to the Firm -- by the court-appointed trustee for Bernard L. Madoff Investment Securities LLC. The District Court dismissed these complaints and the United States Court of Appeals for the Second Circuit affirmed the District Court's decision. The United States Supreme Court denied plaintiffs' petition for a writ of certiorari in March 2015. Plaintiffs subsequently served a motion in the Court of Appeals seeking to have the Court reconsider its prior decision in light of another recent appellate decision. That motion was denied in June 2015. The Firm is a defendant in five other Madoff-related individual investor actions pending in New York state court. The allegations in all of these actions are essentially identical, and involve claims against the Firm for, among other things, aiding and abetting breach of fiduciary duty, conversion and unjust enrichment. In August 2014, the Court dismissed all claims against the Firm. In January 2016, the Appellate Court affirmed the dismissal. A putative class action was filed in the United States District Court for the District of New Jersey by investors who were net winners (i.e., Madoff customers who had taken more money out of their accounts than had been invested) in Madoff's Ponzi scheme and were not included in a prior class action settlement. These plaintiffs allege violations of the federal securities law, federal and state racketeering statutes and multiple common law and statutory claims including breach of trust, aiding and abetting embezzlement, unjust enrichment, conversion and commercial bad faith. A similar action was filed in the United States District Court for the Middle District of Florida, although it was not styled as a class action, and included claims pursuant to Florida statutes. The Firm moved to transfer both the Florida and New Jersey actions to the United States District Court for the Southern District of New York. The Florida court denied the transfer motion, but subsequently granted the Firm's motion to dismiss the case in September 2015. Plaintiffs have filed a notice of appeal, which is pending. In addition, the same plaintiffs have re-filed their dismissed state claims in Florida state court. The New Jersey court granted the transfer motion to the Southern District of New York, and the Firm has moved to dismiss the case pending in New York. Three shareholder derivative actions have also been filed in New York federal and state court against the Firm, as nominal defendant, and certain of its current and former Board members, alleging breach of fiduciary duty in 300 Credit Default Swaps Investigations and Litigation. In July 2013, the European Commission (the "EC") filed a Statement of Objections against the Firm (including various subsidiaries) and other industry members in connection with its ongoing investigation into the credit default swaps ("CDS") marketplace. The EC asserted that between 2006 and 2009, a number of investment banks acted collectively through the International Swaps and Derivatives Association ("ISDA") and Markit Group Limited ("Markit") to foreclose exchanges from the potential market for exchange-traded credit derivatives. In December 2015, the EC announced the closure of its investigation as to the Firm and other investment banks. Mortgage-Backed Securities and Repurchase Litigation and Related Regulatory Investigations. The Firm and affiliates (together, "JPMC"), Bear Stearns and affiliates (together, "Bear Stearns") and certain Washington Mutual affiliates (together, "Washington Mutual") have been named as defendants in a number of cases in their various roles in offerings of mortgage-backed securities ("MBS"). These cases include actions by individual MBS purchasers and actions by monoline insurance companies that guaranteed payments of principal and interest for particular tranches of MBS offerings. Following the settlements referred to below, there are currently pending and tolled investor claims involving MBS with an original principal balance of approximately $4.2 billion, of which $2.6 billion involves JPMC, Bear Stearns or Washington Mutual as issuer and $1.6 billion involves JPMC, Bear Stearns or Washington Mutual solely as underwriter. The Firm and certain of its current and former officers and Board members have also been sued in shareholder derivative actions relating to the Firm's MBS activities, and trustees have asserted or have threatened to assert claims that loans in securitization trusts should be repurchased. Issuer Litigation - Class Actions. JPMC has fully resolved all pending putative class actions on behalf of purchasers of MBS. Issuer Litigation - Individual Purchaser Actions. The Firm is defending individual actions brought against JPMC, Bear Stearns and Washington Mutual as MBS issuers (and, in some cases, also as underwriters of their own MBS offerings). The Firm has settled a number of these actions. Several actions remain pending in federal and state courts across the U.S. and are in various stages of litigation. Monoline Insurer Litigation. The Firm has settled two pending actions relating to a monoline insurer's guarantees of principal and interest on certain classes of 11 different Bear Stearns MBS offerings. This settlement fully resolves all pending actions by monoline insurers against the Firm relating to RMBS issued and/or sponsored by the Firm. Underwriter Actions. In actions against the Firm involving offerings where the Firm was solely an underwriter of other issuers' MBS offerings, the Firm has contractual rights to indemnification from the issuers. However, those indemnity rights may prove effectively unenforceable in various situations, such as where the issuers are now defunct. Currently there is one such action pending against the Firm relating to a single offering of another issuer. Repurchase Litigation. The Firm is defending a number of actions brought by trustees, securities administrators or JPMorgan Chase & Co./2015 Annual Report European Banking Federation ("EBF") in connection with the setting of the EBF's Euro Interbank Offered Rates ("EURIBOR") and to the Japanese Bankers' Association for the setting of Tokyo Interbank Offered Rates ("TIBOR”), as well as processes for the setting of U.S. dollar ISDAFIX rates and other reference rates in various parts of the world during similar time periods. The Firm is responding to and continuing to cooperate with these inquiries. As previously reported, the Firm has resolved EC inquiries relating to Yen LIBOR and Swiss Franc LIBOR. In May 2014, the EC issued a Statement of Objections outlining its case against the Firm (and others) as to EURIBOR, to which the Firm has filed a response and made oral representations. Other inquiries have been discontinued without any action against JPMorgan Chase, including by the FCA and the Canadian Competition Bureau. JPMorgan Chase & Co./2015 Annual Report connection with the Firm's relationship with Bernard Madoff and the alleged failure to maintain effective internal controls to detect fraudulent transactions. The actions seek declaratory relief and damages. All three actions have been dismissed. The plaintiff in one action did not appeal, the dismissal has been affirmed on appeal in another action, and one appeal remains pending. The settlement did not resolve the following remaining matters: In the Bankruptcy Court proceedings, LBHI and the Committee filed an objection to the claims asserted by JPMorgan Chase Bank, N.A. against LBHI with respect to clearing advances made to LBI, principally on the grounds that the Firm had not conducted the sale of the securities collateral held for its claims in a commercially reasonable manner. In January 2015, LBHI brought two claims objections relating to securities lending claims and a group of other smaller claims. Discovery with respect to these objections is ongoing. LIBOR and Other Benchmark Rate Investigations and Litigation. JPMorgan Chase has received subpoenas and requests for documents and, in some cases, interviews, from federal and state agencies and entities, including the DOJ, the U.S. Commodity Futures Trading Commission ("CFTC"), the U.S. Securities and Exchange Commission ("SEC") and various state attorneys general, as well as the EC, the FCA, the Canadian Competition Bureau, the Swiss Competition Commission and other regulatory authorities and banking associations around the world relating primarily to the process by which interest rates were submitted to the British Bankers Association ("BBA”) in connection with the setting of the BBA's London Interbank Offered Rate ("LIBOR") for various currencies, principally in 2007 and 2008. Some of the inquiries also relate to similar processes by which information on rates is submitted to the Foreign Exchange Investigations and Litigation. The Firm previously reported settlements with certain government authorities relating to its foreign exchange ("FX") sales and trading activities and controls related to those activities. FX- related investigations and inquiries by other, non-U.S. government authorities, including competition authorities, remain ongoing, and the Firm is cooperating with those matters. The Firm is also one of a number of foreign exchange dealers defending a class action filed in the United States District Court for the Southern District of New York by U.S.- based plaintiffs, principally alleging violations of federal antitrust laws based on an alleged conspiracy to manipulate foreign exchange rates (the "U.S. class action"). In January 2015, the Firm entered into a settlement agreement in the U.S. class action. Following this settlement, a number of additional putative class actions were filed seeking damages for persons who transacted FX futures and options on futures (the "exchanged-based actions"), consumers who purchased foreign currencies at allegedly inflated rates (the "consumer actions"), and participants or beneficiaries of qualified ERISA plans (the "ERISA actions"). In July 2015, the plaintiffs in the U.S. class action filed an amended complaint, and the Court consolidated the exchange-based 297 actions into the U.S. class action. The Firm has entered into a revised settlement agreement to resolve the consolidated U.S. class action, including the exchange-based actions, and that agreement is subject to Court approval. The consumer actions and ERISA actions remain pending. In September 2015, two class actions were filed in Canada against the Firm as well as a number of other FX dealers, principally for alleged violations of the Canadian Competition Act based on an alleged conspiracy to fix the prices of currency purchased in the FX market. The first action was filed in the province of Ontario, and seeks to represent all persons in Canada who transacted any FX instrument. The second action seeks to represent only those persons in Quebec who engaged in FX transactions. General Motors Litigation. JPMorgan Chase Bank, N.A. participated in, and was the Administrative Agent on behalf of a syndicate of lenders on, a $1.5 billion syndicated Term Loan facility ("Term Loan") for General Motors Corporation ("GM"). In July 2009, in connection with the GM bankruptcy proceedings, the Official Committee of Unsecured Creditors of Motors Liquidation Company ("Creditors Committee") filed a lawsuit against JPMorgan Chase Bank, N.A., in its individual capacity and as Administrative Agent for other lenders on the Term Loan, seeking to hold the underlying lien invalid based on the filing of a UCC-3 termination statement relating to the Term Loan. In March 2013, the Bankruptcy Court granted JPMorgan Chase Bank, N.A.'s motion for summary judgment and dismissed the Creditors Committee's complaint on the grounds that JPMorgan Chase Bank, N.A. did not authorize the filing of the UCC-3 termination statement at issue. The Creditors Committee appealed the Bankruptcy Court's dismissal of its claim to the United States Court of Appeals for the Second Circuit. In January 2015, the Court of Appeals reversed the Bankruptcy Court's dismissal of the Creditors Committee's claim and remanded the case to the Bankruptcy Court with instructions to enter partial summary judgment for the Creditors Committee as to the termination statement. The proceedings in the Bankruptcy Court continue with respect to, among other things, additional defenses asserted by JPMorgan Chase Bank, N.A. and the value of additional collateral on the Term Loan that was unaffected by the filing of the termination statement at issue. In addition, certain Term Loan lenders filed cross-claims against JPMorgan Chase Bank, N.A. in the Bankruptcy Court seeking indemnification and asserting various claims. Interchange Litigation. A group of merchants and retail associations filed a series of class action complaints alleging that Visa and MasterCard, as well as certain banks, conspired to set the price of credit and debit card interchange fees, enacted respective rules in violation of antitrust laws, and engaged in tying/bundling and exclusive dealing. The parties have entered into an agreement to settle the cases for a cash payment of $6.1 billion to the class plaintiffs (of which the Firm's share is approximately 20%) and an amount equal to ten basis points of credit card interchange for a period of eight months to be 298 Notes to consolidated financial statements communications between one of MasterCard's former outside counsel and one of plaintiffs' outside counsel. That motion remains pending. Certain merchants that opted out of the class settlement have filed actions against Visa and MasterCard, as well as against the Firm and other banks. Defendants' motion to dismiss those actions was denied in July 2014. Investment Management Litigation. The Firm is defending two pending cases that are being coordinated for pre-trial purposes, alleging that investment portfolios managed by J.P. Morgan Investment Management ("JPMIM") were inappropriately invested in securities backed by residential real estate collateral. Plaintiffs Assured Guaranty (U.K.) and Ambac Assurance UK Limited claim that JPMIM is liable for total losses of more than $1 billion in market value of these securities. Discovery has been completed. In January 2016, plaintiffs filed a joint partial motion for summary judgment in the coordinated actions. Lehman Brothers Bankruptcy Proceedings. In May 2010, Lehman Brothers Holdings Inc. ("LBHI") and its Official Committee of Unsecured Creditors (the "Committee”) filed a complaint (and later an amended complaint) against JPMorgan Chase Bank, N.A. in the United States Bankruptcy Court for the Southern District of New York that asserted both federal bankruptcy law and state common law claims, and sought, among other relief, to recover $7.9 billion in collateral (after deducting $700 million of returned collateral) that was transferred to JPMorgan Chase Bank, N.A. in the weeks preceding LBHI's bankruptcy. The amended complaint also sought unspecified damages on the grounds that JPMorgan Chase Bank, N.A.'s collateral requests hastened LBHI's bankruptcy. The Bankruptcy Court dismissed the claims in the amended complaint that sought to void the allegedly constructively fraudulent and preferential transfers made to the Firm during September 2008, but did not dismiss the other claims, including claims for duress and fraud. The Firm filed counterclaims against LBHI, including alleging that LBHI fraudulently induced the Firm to make large extensions of credit against inappropriate collateral in connection with the Firm's role as the clearing bank for Lehman Brothers Inc. ("LBI”), LBHI's broker-dealer subsidiary. These extensions of credit left the Firm with more than $25 billion in claims against the estate of LBI, which was repaid principally through collateral posted by LBHI and LBI. In September 2015, the District Court, to which the case had been transferred from the Bankruptcy Court, granted summary judgment in favor JPMorgan Chase & Co./2015 Annual Report of JPMorgan Chase Bank, N.A. on most of the claims against it that the Bankruptcy Court had not previously dismissed, including the claims for duress and fraud. The District Court also denied LBHI's motion for summary judgment on certain of its claims and for dismissal of the Firm's counterclaims. The claims that remained following the District Court's ruling challenged the propriety of the Firm's post-petition payment, from collateral posted by LBHI, of approximately $1.9 billion of derivatives, repo and securities lending claims. In the Bankruptcy Court proceedings, LBHI and several of its subsidiaries that had been Chapter 11 debtors had filed a separate complaint and objection to derivatives claims asserted by the Firm alleging that the amount of the derivatives claims had been overstated and challenging certain set-offs taken by JPMorgan Chase entities to recover on the claims. In January 2015, LBHI filed claims objections with respect to guaranty claims asserted by the Firm arising from close-outs of derivatives transactions with LBI and one of its affiliates, and a claim objection with respect to derivatives close-out claims acquired by the Firm in the Washington Mutual transaction. measured from a date within 60 days of the end of the opt- out period. The agreement also provides for modifications to each credit card network's rules, including those that prohibit surcharging credit card transactions. In December 2013, the Court issued a decision granting final approval of the settlement. A number of merchants appealed, and oral argument was held in September 2015. Certain merchants and trade associations have also filed a motion with the District Court seeking to set aside the approval of the class settlement on the basis of alleged improper In January 2016, the parties reached an agreement, approved by the Bankruptcy Court, under which the Firm will pay $1.42 billion to settle all of the claims, counterclaims and claims objections, including all appeal rights, except for the claims specified in the following paragraph. One pro se objector is seeking to appeal the settlement. $ Basic Net income: Per common share data 5,269 5,980 $ 4,931 $ 5,565 $ 1.34 $ 6,290 $ 5,914 $ Diluted 1.46 1.45 Average shares: Basic Diluted 3,674.2 3,704.6 1.70 $ 1.68 3,694.4 3,725.6 1.56 $ 1.54 $ 1.20 $ 1.37 $ 6,804 $ 1.32 5,434 $ purchasers of securities issued by those trusts. These cases generally allege breaches of various representations and warranties regarding securitized loans and seek repurchase of those loans or equivalent monetary relief, as well as indemnification of attorneys' fees and costs and other remedies. Deutsche Bank National Trust Company, acting as trustee for various MBS trusts, has filed such a suit against JPMorgan Chase Bank, N.A. and the Federal Deposit Insurance Corporation (the "FDIC") in connection with a significant number of MBS issued by Washington Mutual; that case is described in the Washington Mutual Litigations section below. Other repurchase actions, each specific to one or more MBS transactions issued by JPMC and/or Bear Stearns, are in various stages of litigation. 2,460 1.47 $ 7,341 8,671 9,247 8,579 1,251 682 935 959 840 757 692 850 $ 7,371 8,377 8,224 6,501 7,914 8,555 7,729 1,937 (74) 2,087 2,310 1,570 2,349 2.575 6,730 1.29 54.20 1.35 50.07 59.65 54.27 54.26 54.96 52.97 9,183 Close 66.03 60.97 67.76 60.58 62.58 60.24 57.62 60.71 Book value per share 60.46 59.67 58.49 57.77 56.98 56.41 55.44 53.97 Tangible book value per share ("TBVPS")(b) 48.13 58.53 Low $ 61.29 $ 61.48 63.49 $ 61.85 1.46 1.28 3,707.8 3,743.6 3,725.3 3,757.5 3,730.9 3,755.4 3,780.6 3,787.2 3,765.2 3,788.7 3,812.5 3,823.6 Market and per common share data 1.19 Market capitalization 3,681.1 $ 241,899 $ 224,438 $ 250,581 $ 224,818 3,663.5 3,698.1 3,711.1 $ 232,472 3,714.8 $ 225,188 3,738.2 $ 216,725 3,761.3 $ 229,770 3,784.7 Share price(a): High $ 69.03 $ 70.61 $ 69.82 $ 62.96 $ Common shares at period-end 9,312 JPMorgan Chase & Co./2015 Annual Report 8,622 Nonbank 58,674 52,626 All other financing activities, net Net cash provided by/(used in) financing activities (840) (921) (994) (47,937) 4,086 (9,985) Investments (at equity) in subsidiaries and affiliates: Net increase/(decrease) in cash and due from banks (137) (53) 48 Bank and bank holding company 225,613 Nonbank(a) Other assets 34,205 18,088 215,732 41,173 18,200 Cash and due from banks at the beginning of the year, primarily with bank subsidiaries 211 264 216 Total assets $ 453,778 $ 481,439 33,810 32,454 Bank and bank holding company Advances to, and receivables from, subsidiaries: 211 Proceeds from issuance of preferred stock 5,893 8,847 3,873 Deposits with banking subsidiaries 65,799 Trading assets 13,830 95,884 18,222 Redemption of preferred stock (1,800) Liabilities and stockholders' equity Treasury stock and warrants 3,154 3,321 repurchased (5,616) (4,760) (4,789) Loans 1,887 2,260 Dividends paid (7,873) (6,990) (6,056) Available-for-sale securities 7,412 Cash and due from banks at the end of the year, primarily with bank subsidiaries 74 Income before income tax expense Income tax expense Net income 2015 2014 4th quarter 3rd quarter 2nd quarter 1st quarter 4th quarter 3rd quarter 2nd quarter 1st quarter $ 22,885 $ 22,780 $ 23,812 $ 24,066 $ 22,750 $ 24,469 $ 24,678 $ 23,215 14,263 15,368 14,500 14,883 15,409 15,798 15,431 14,636 Provision for credit losses. Pre-provision profit Total noninterest expense Total net revenue $ 211 $ 264 paper Borrowings from, and payables to, subsidiaries and affiliates (a) Other borrowed funds, primarily commercial Other liabilities Long-term debt (b)(c) Total liabilities(c) Total stockholders' equity Cash interest paid $ 11,310 $ 17,381 Cash income taxes paid, net 3,722 49,586 11,940 11,918 179,233 170,827 206,205 249,712 247,573 231,727 Total liabilities and stockholders' equity $ $ 453,778 $ 481,439 (a) Affiliates include trusts that issued guaranteed capital debt securities ("issuer trusts"). The Parent received dividends of $2 million, $2 million and $5 million from the issuer trusts in 2015, 2014 and 2013, respectively. For further discussion on these issuer trusts, see Note 21. (b) At December 31, 2015, long-term debt that contractually matures in 2016 through 2020 totaled $27.2 billion, $26.0 billion, $21.1 billion, $11.5 billion and $22.2 billion, respectively. (c) For information regarding the Parent's guarantees of its subsidiaries' obligations, see Notes 21 and 29. 8,251 308 47.36 Supplementary information Selected quarterly financial data (unaudited) (Table continued on next page) As of or for the period ended (in millions, except per share, ratio, headcount data and where otherwise noted) Selected income statement data $ 3,873 $ 3,921 $ 4,409 200 2,390 46.13 0.99 44.60 210,876 208,520 204,246 Total stockholders' equity 247,573 245,728 241,205 235,864 231,727 230,939 226,983 219,329 Headcount 234,598 235,678 237,459 241,145 241,359 242,388 245,192 246,994 JPMorgan Chase & Co./2015 Annual Report 309 Supplementary information (Table continued from previous page) As of or for the period ended (in millions, except ratio data) 211,664 214,371 216,287 219,660 809,457 791,247 764,185 757,336 743,257 746,983 730,971 Total assets Deposits 1,279,715 732,093 2,351,698 2,416,635 1,273,106 698,988 Long-term debt(e) Credit quality metrics 288,651 674,767 2,449,098 1,287,332 286,240 641,285 2,576,619 1,367,887 280,123 628,785 2,572,274 2,526,158 607,617 603,440 582,206 2,519,494 2,476,152 1,363,427 1,334,534 1,319,751 276,379 268,265 1,282,705 269,472 274,053 Common stockholders' equity 221,505 292,503 837,299 2015 4th quarter Net charge-offs Net charge-off rate 1,064 0.52% 7,294 963 0.49% $ 1.52 7,588 $ 7,714 1,007 1,052 0.53% 0.57% 1.55 1.63 $ 7,967 $ 8,390 1,218 1,114 0.65% 1.69 1.75 $ 9,017 $ 9,473 1,158 1,269 0.60% 0.71% 0.64% Note: Effective October 1, 2015, and January 1, 2015, JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") adopted new accounting guidance, retrospectively, related to (1) the presentation of debt issuance costs, and (2) investments in affordable housing projects that qualify for the low-income housing tax credit, respectively. For additional information, see Explanation and Reconciliation of the Firm's Use of Non- GAAP Financial Measures on pages 80-82, Accounting and Reporting Developments on page 170, and Note 1. (a) Share prices shown for JPMorgan Chase's common stock are from the New York Stock Exchange. (b) TBVPS and ROTCE are non-GAAP financial measures. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 80-82. (c) HQLA represents the amount of assets that qualify for inclusion in the liquidity coverage ratio under the final U.S. rule ("U.S. LCR") for 4Q15, 3015, 2015 and 1Q15 and the estimated amounts for 4Q14 and 3Q14 prior to the effective date of the final rule and under the Basel III liquidity coverage ratio ("Basel III LCR") for 2Q14 and 1Q14. For additional information, see HQLA on page 160. (d) As of December 31, 2015, September 30, 2015, June 30, 2015, March 31, 2015, December 31, 2014, September 30, 2014, and June 30, 2014, the ratios presented are calculated under the U.S. Basel III transitional rules. As of March 31, 2015 the ratio presented is calculated under Basel III Standardized Transitional rules. All periods shown represent the Collins Floor. See Capital Management on pages 149- 158 for additional information on Basel III and non-GAAP financial measures of regulatory capital. (e) Included unsecured long-term debt of $211.8 billion, $214.6 billion, $209.1 billion, $209.0 billion, $207.0 billion, $204.2 billion, $205.1 billion and $205.6 respectively, for the periods presented. (f) Excludes the impact of residential real estate PCI loans, a non-GAAP financial measure. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 80-82. For further discussion, see Allowance for credit losses on pages 130-132. 310 JPMorgan Chase & Co./2015 Annual Report $ 7,034 $ Nonperforming assets 3rd quarter 2nd quarter 1st quarter 4th quarter 3rd quarter 2nd quarter 1st quarter Allowance for credit losses $ 14,341 $ 14,201 $ 14,535 $ 14,658 $ 14,807 2014 $ 15,526 $ 15,974 $ Allowance for loan losses to total retained loans 1.63% 1.67% 1.78% 1.86% 1.90% 2.02% 2.08% 2.20% Allowance for loan losses to retained loans excluding purchased credit-impaired loans (f) 1.37 1.40 1.45 16,485 45.45 Core Loans 351,850 0.90 1.11 1.01 0.94 0.78 0.90 74 $ 0.89 Overhead ratio 62 67 61 62 68 65 63 63 Loans-to-deposits ratio 65 64 61 56 56 56 57 57 HQLA (in billions)(c) Return on assets ("ROA") 13 14 13 44.04 43.08 41.65 Cash dividends declared per share 0.44 0.44 0.44 0.40 0.40 0.40 0.40 0.38 Selected ratios and metrics $ Return on common equity ("ROE") 12% 11% 11% 9% 10% 11% 10% Return on tangible common equity ("ROTCE")(b) 11 15 14 14 11 9% Loans 496 $ 15.1 14.9 14.4 13.6 13.1 12.8 12.5 14.5 8.5 8.4 8.0 7.5 7.6 7.6 7.6 7.3 $ 343,839 $ 361,708 $ 377,870 $ 398,981 $ 398,988 290,827 306,660 317,795 331,136 348,004 $ 410,657 366,358 $ 392,543 $ 375,204 361,918 Securities Trading assets Selected balance sheet data (period-end) Tier 1 leverage ratio 505 $ 532 $ 614 $ 600 $ 572 $ 576 $ 538 CET1 capital ratio (d) Tier 1 capital ratio(d) 11.8% 11.5% +A 11.2% 10.2% 10.2% 9.8% 10.9% 13.5 13.3 12.8 12.1 11.6 11.5 11.0 12.0 Total capital ratio (d) 10.7% master servicers of various MBS trusts on behalf of $ 31,303 (21,510) 4,520 10,976 11.175 9,849 $ 2,365 $ 2,349 $ 2,298 $ 23,736 4,533 $ 23,420 $ 17,552 28,985 28,431 28,228 $ 15,937 $ 15,592 2013 $ 23,693 2014 4,794 43,820 (161) 332 335 3,520 3,059 Provision for credit losses Total net revenue 7,092 6,885 34,712 34,595 33,542 46,537 44,368 6,882 2015 2013 2014 Segment results Notes to consolidated financial statements 305 The Corporate segment consists of Treasury and Chief Investment Office ("CIO") and Other Corporate, which includes corporate staff units and expense that is centrally managed. Treasury and CIO are predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding and structural interest rate and foreign exchange risks, as well as executing the Firm's capital plan. The major Other Corporate units include Real Estate, Enterprise Technology, Legal, Compliance, Finance, Human Resources, Internal Audit, Risk Management, Oversight & Control, Corporate Responsibility and various Other Corporate groups. Other centrally managed expense includes the Firm's occupancy and pension-related expenses that are subject to allocation to the businesses. Corporate Asset Management ("AM"), with client assets of $2.4 trillion, is a global leader in investment and wealth management. AM clients include institutions, high-net- worth individuals and retail investors in many major markets throughout the world. AM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Global Wealth Management clients, AM also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The majority of AM's client assets are in actively managed portfolios. The following tables provide a summary of the Firm's segment results as of or for the years ended December 31, 2015, 2014 and 2013 on a managed basis. Total net revenue (noninterest revenue and net interest income) for each of the segments is presented on a fully taxable- equivalent ("FTE") basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. This non- GAAP financial measure allows management to assess the comparability of revenue arising from both taxable and tax- exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense/(benefit). Asset Management Commercial Banking securities lending products principally for asset managers, insurance companies and public and private investment funds. JPMorgan Chase & Co./2015 Annual Report The Corporate & Investment Bank ("CIB"), which consists of Banking and Markets & Investor Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Investor Services is a global market-maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Investor Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and Corporate & Investment Bank Consumer & Community Banking ("CCB") serves consumers and businesses through personal service at bank branches and through ATMs, online, mobile and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Mortgage Banking (including Mortgage Production, Mortgage Servicing and Real Estate Portfolios) and Card, Commerce Solutions & Auto ("Card"). Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Mortgage Banking includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card issues credit cards to consumers and small businesses, offers payment processing services to merchants, and provides auto loans and leases and student loan services. Commercial Banking ("CB") delivers extensive industry knowledge, local expertise and dedicated service to U.S. and U.S. multinational clients, including corporations, municipalities, financial institutions and nonprofit entities with annual revenue generally ranging from $20 million to $2 billion. In addition, CB provides financing to real estate investors and owners. Partnering with the Firm's other businesses, CB provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management to meet its clients' domestic and international financial needs. Preferred stock dividend allocation As part of its funds transfer pricing process, the Firm allocates substantially all of the cost of its outstanding Segment results and reconciliation 2015 2013 2014 2015 Net interest income Noninterest revenue (in millions, except ratios) December 31, As of or for the year ended Commercial Banking Corporate & Investment Bank Consumer & Community Banking On at least an annual basis, the Firm assesses the level of capital required for each line of business as well as the assumptions and methodologies used to allocate capital to its lines of business, and updates the equity allocations to its lines of business as refinements are implemented. Each business segment is allocated capital by taking into consideration stand-alone peer comparisons, regulatory capital requirements (as estimated under Basel III Advanced Fully Phased-In rules) and economic risk. The amount of capital assigned to each business is referred to as equity. Business segment capital allocation changes preferred stock to its reportable business segments, while retaining the balance of the cost in Corporate. This cost is included as a reduction to net income applicable to common equity to be consistent with the presentation of firmwide results. (232) Consumer & Community Banking 442 85 Return on common equity 190,782 195,267 200,700 843,248 861,466 18% $ 14,000 $ 13,500 2,648 $ 2,191 $ 2,635 $ 6,908 $ 8,850 $ 61,000 $ 56,500 8,090 62,000 748,691 452,929 $ 46,000 $ 14,000 $ 51,000 $ 51,000 455,634 18% 12% 39 42 63 67 64 60 23% 58 Overhead ratio 19% 18% 15% 15% 10% 57 502,652 Total assets Average common equity 18,360 15,239 15,852 Income/(loss) before income tax expense/(benefit) 2,610 2,695 11,849 2,881 23,273 21,361 27,842 25,609 24,909 Noninterest expense 21,744 11,483 13,200 3,562 $ 11,061 $ 9,789 $ 9,185 Net income/(loss) 1,749 1,741 1,371 4,350 4,575 3,759 7,299 6,054 6,063 Income tax expense/(benefit) 4,397 4,376 (189) The Firm is managed on a line of business basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset Management. In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by management. Results of these lines of business are presented on a managed basis. For a definition of managed basis, see Explanation and Reconciliation of the Firm's use of non-GAAP financial measures, on pages 80-82. For a further discussion concerning JPMorgan Chase's business segments, see Business Segment Results on pages 83-84. The following is a description of each of the Firm's business segments, and the products and services they provide to their respective client bases. Note 33 - Business segments JPMorgan Chase & Co./2015 Annual Report $ Total assets Net income expense Expense(c) Revenue (b) 14,206 $ Income before income tax Total North America (a) Total international Latin America and the Caribbean Asia and Pacific Europe/Middle East and Africa 2014 As of or for the year ended December 31, (in millions) 2015 8,871 6,151 $ 48,221 71,263 14,620 22,280 48,185 $ 347,647 (d) 138,747 4,158 1,285 253 415 1,508 1,923 5,335 $ 1,910 4,241 $ The Firm's long-lived assets for the periods presented are not considered by management to be significant in relation to total assets. The majority of the Firm's long-lived assets are located in the U.S. As the Firm's operations are highly integrated, estimates and subjective assumptions have been made to apportion revenue and expense between U.S. and international operations. These estimates and assumptions are consistent with the allocations used for the Firm's segment reporting as set forth in Note 33. The following table presents income statement- and balance sheet-related information for JPMorgan Chase by major international geographic area. The Firm defines international activities for purposes of this footnote presentation as business transactions that involve clients residing outside of the U.S., and the information presented below is based predominantly on the domicile of the client, the location from which the client relationship is managed, or the location of the trading desk. However, many of the Firm's U.S. operations serve international businesses. entered into by JPMorgan Chase Bank, N.A. and the OCC (as amended in 2013 and 2015), and assessed a $48 million civil money penalty. The OCC concurrently terminated that consent order. Notes to consolidated financial statements 301 JPMorgan Chase & Co./2015 Annual Report In March 2015, JPMorgan Chase Bank, N.A entered into a settlement agreement with the Executive Office for United States Bankruptcy Trustees and the United States Trustee Program (collectively, the "Bankruptcy Trustee") to resolve issues relating to mortgage payment change notices and escrow statements in bankruptcy proceedings. In January 2016, the OCC determined that, among other things, the mortgage payment change notices issues that were the subject of the settlement with the Bankruptcy Trustee violated the 2011 mortgage servicing-related consent order The Civil Division of the United States Attorney's Office for the Southern District of New York is conducting an investigation concerning the Firm's compliance with the Fair Housing Act and Equal Credit Opportunity Act in connection with its mortgage lending practices. In addition, three municipalities have commenced litigation against the Firm alleging violations of an unfair competition law or the Fair Housing Act. The municipalities seek, among other things, civil penalties for the unfair competition claim, and, for the Fair Housing Act claims, damages resulting from lost tax revenue and increased municipal costs associated with foreclosed properties. Two of the municipal actions are stayed, and a motion to dismiss is pending in the remaining action. Municipal Derivatives Litigation. Several civil actions were commenced in New York and Alabama courts against the Firm relating to certain Jefferson County, Alabama (the "County") warrant underwritings and swap transactions. The claims in the civil actions generally alleged that the Firm made payments to certain third parties in exchange for being chosen to underwrite more than $3 billion in warrants issued by the County and to act as the counterparty for certain swaps executed by the County. The County filed for bankruptcy in November 2011. In June 2013, the County filed a Chapter 9 Plan of Adjustment, as amended (the "Plan of Adjustment"), which provided that all the above-described actions against the Firm would be released and dismissed with prejudice. In November 2013, the Bankruptcy Court confirmed the Plan of Adjustment, and in December 2013, certain sewer rate payers filed an appeal challenging the confirmation of the Plan of Adjustment. All conditions to the Plan of Adjustment's effectiveness, including the dismissal of the actions against the Firm, were satisfied or waived and the transactions contemplated by the Plan of Adjustment occurred in December 2013. Accordingly, all the above-described actions against the Firm have been dismissed pursuant to the terms of the Plan of Adjustment. The appeal of the Bankruptcy Court's order confirming the Plan of Adjustment remains pending. Mortgage-Related Investigations and Litigation. One shareholder derivative action has been filed in New York Supreme Court against the Firm's Board of Directors alleging that the Board failed to exercise adequate oversight as to wrongful conduct by the Firm regarding mortgage servicing. In December 2014, the court granted defendants' motion to dismiss the complaint and in January 2016, the dismissal was affirmed on appeal. In addition, the Firm continues to cooperate with investigations by the DOJ, including the United States Attorney's Office for the District of Connecticut, and by the SEC Division of Enforcement and the Office of the Special Inspector General for the Troubled Asset Relief Program, all of which relate to, among other matters, communications with counterparties in connection with certain secondary market trading in residential and commercial MBS. Firm is responding to an ongoing investigation being conducted by the DOJ's Criminal Division and two United States Attorney's Offices relating to MBS offerings securitized and sold by the Firm and its subsidiaries. The Firm has also received subpoenas and informal requests for information from state authorities concerning the issuance and underwriting of MBS-related matters. The Firm continues to respond to these MBS-related regulatory inquiries. Government Enforcement Investigations and Litigation. The Derivative Actions. Shareholder derivative actions relating to the Firm's MBS activities have been filed against the Firm, as nominal defendant, and certain of its current and former officers and members of its Board of Directors, in New York state court and California federal court. Two of the New York actions have been dismissed, one of which is on appeal. A consolidated action in California federal court has been dismissed without prejudice for lack of personal jurisdiction and plaintiffs are pursuing discovery relating to jurisdiction. Additional actions have been filed against third-party trustees that relate to loan repurchase and servicing claims involving trusts sponsored by JPMC, Bear Stearns and Washington Mutual. In addition, the Firm and a group of 21 institutional MBS investors made a binding offer to the trustees of MBS issued by JPMC and Bear Stearns providing for the payment of $4.5 billion and the implementation of certain servicing changes by JPMC, to resolve all repurchase and servicing claims that have been asserted or could have been asserted with respect to 330 MBS trusts created between 2005 and 2008. The offer does not resolve claims relating to Washington Mutual MBS. The trustees (or separate and successor trustees) for this group of 330 trusts have accepted the settlement for 319 trusts in whole or in part and excluded from the settlement 16 trusts in whole or in part. The trustees' acceptance is subject to a judicial approval proceeding initiated by the trustees and pending in New York state court. The judicial approval hearing was held in January 2016, and the parties are awaiting a decision. An investor in some of the trusts for which the settlement has been accepted has intervened in the judicial approval proceeding to challenge the trustees' allocation of the settlement among the trusts. Separately, in October 2015, JPMC reached agreements to resolve repurchase and servicing claims for four trusts among the 16 that were previously excluded from the trustee settlement. In December 2015, the court approved the trustees' decision to accept these separate settlements. The trustees are seeking to obtain certain remaining approvals necessary to effectuate these settlements. The Firm has entered into agreements with a number of entities that purchased MBS that toll applicable limitations periods with respect to their claims, and has settled, and in the future may settle, tolled claims. There is no assurance that the Firm will not be named as a defendant in additional MBS-related litigation. Petters Bankruptcy and Related Matters. JPMorgan Chase and certain of its affiliates, including One Equity Partners ("OEP"), have been named as defendants in several actions filed in connection with the receivership and bankruptcy proceedings pertaining to Thomas J. Petters and certain affiliated entities (collectively, "Petters”) and the Polaroid Corporation. The principal actions against JPMorgan Chase and its affiliates have been brought by a court-appointed receiver for Petters and the trustees in bankruptcy proceedings for three Petters entities. These actions generally seek to avoid certain putative transfers in connection with (i) the 2005 acquisition by Petters of Polaroid, which at the time was majority-owned by OEP; (ii) two credit facilities that JPMorgan Chase and other financial institutions entered into with Polaroid; and (iii) a credit line and investment accounts held by Petters. The actions collectively seek recovery of approximately $450 million. Defendants have moved to dismiss the complaints in the actions filed by the Petters bankruptcy trustees. Proprietary Products Investigations and Litigation. In December 2015, JPMorgan Chase Bank, N.A. and J.P. Morgan Securities LLC agreed to a settlement with the SEC, and JPMorgan Chase Bank, N.A. agreed to a settlement with the CFTC, regarding disclosures to clients concerning conflicts associated with the Firm's sale and use of proprietary products, such as J.P. Morgan mutual funds, in the Firm's wealth management businesses, and the U.S. 302 Private Bank's disclosures concerning the use of hedge funds that pay placement agent fees to JPMorgan Chase broker-dealer affiliates. As part of the settlements, JPMorgan Chase Bank, N.A. and J.P. Morgan Securities LLC paid penalties, disgorgement and interest totaling approximately $307 million. The Firm continues to cooperate with inquiries from other government authorities concerning disclosure of conflicts associated with the Firm's sale and use of proprietary products. A putative class action filed in the United States District Court for the Northern District of Illinois on behalf of financial advisory clients from 2007 to the present whose funds were invested in proprietary funds and who were charged investment management fees, was dismissed by the Court. Plaintiffs' appeal of the dismissal is pending. Note 32 - International operations Notes to consolidated financial statements 303 JPMorgan Chase & Co./2015 Annual Report The Firm has established reserves for several hundred of its currently outstanding legal proceedings. In accordance with the provisions of U.S. GAAP for contingencies, the Firm accrues for a litigation-related liability when it is probable that such a liability has been incurred and the amount of the loss can be reasonably estimated. The Firm evaluates its outstanding legal proceedings each quarter to assess its litigation reserves, and makes adjustments in such reserves, upwards or downward, as appropriate, based on management's best judgment after consultation with counsel. During the years ended December 31, 2015, 2014 and 2013, the Firm incurred legal expense of $3.0 billion, $2.9 billion and $11.1 billion, respectively. There is no assurance that the Firm's litigation reserves will not need to be adjusted in the future. In addition to the various legal proceedings discussed above, JPMorgan Chase and its subsidiaries are named as defendants or are otherwise involved in a substantial number of other legal proceedings and inquiries. The Firm believes it has meritorious defenses to the claims asserted against it in its currently outstanding legal proceedings and inquiries, and it intends to defend itself vigorously in all such matters. Additional legal proceedings and inquiries may be initiated from time to time in the future. * * * In view of the inherent difficulty of predicting the outcome of legal proceedings, particularly where the claimants seek very large or indeterminate damages, or where the matters present novel legal theories, involve a large number of parties or are in early stages of discovery, the Firm cannot state with confidence what will be the eventual outcomes of the currently pending matters, the timing of their ultimate resolution or the eventual losses, fines, penalties or impact related to those matters. JPMorgan Chase believes, based upon its current knowledge, after consultation with counsel and after taking into account its current litigation reserves, that the legal proceedings currently pending against it should not have a material adverse effect on the Firm's consolidated financial condition. The Firm notes, however, that in light of the uncertainties involved in such proceedings, there is no assurance the ultimate resolution of these matters will not significantly exceed the reserves it has currently accrued; as a result, the outcome of a particular matter may be material to JPMorgan Chase's operating results for a particular period, depending on, among other factors, the size of the loss or liability imposed and the level of JPMorgan Chase's income for that period. been stayed pending a decision on JPMorgan Chase's motion to dismiss the plaintiffs' remaining claim. JPMorgan Chase has also filed complaints in the United States District Court for the District of Columbia against the FDIC, in its corporate capacity as well as in its capacity as receiver for Washington Mutual Bank, asserting multiple claims for indemnification under the terms of the Purchase & Assumption Agreement between JPMorgan Chase and the FDIC relating to JPMorgan Chase's purchase of most of the assets and certain liabilities of Washington Mutual Bank. Wendel. Since 2012, the French criminal authorities have been investigating a series of transactions entered into by senior managers of Wendel Investissement ("Wendel") during the period from 2004 through 2007 to restructure their shareholdings in Wendel. JPMorgan Chase Bank, N.A., Paris branch provided financing for the transactions to a number of managers of Wendel in 2007. In April 2015, JPMorgan Chase Bank, N.A. was notified that the authorities were formally investigating the role of its Paris branch in the transactions, including alleged criminal tax abuse. JPMorgan Chase is responding to and cooperating with the investigation. In addition, civil proceedings have been commenced against JPMorgan Chase Bank, N.A. by a number of the managers. The claims are separate, involve different allegations and are at various stages of proceedings. JPMorgan Chase & Co./2015 Annual Report Certain holders of Washington Mutual Bank debt filed an action against JPMorgan Chase which alleged that by acquiring substantially all of the assets of Washington Mutual Bank from the FDIC, JPMorgan Chase Bank, N.A. caused Washington Mutual Bank to default on its bond obligations. JPMorgan Chase and the FDIC moved to dismiss this action and the District Court dismissed the case except as to the plaintiffs' claim that JPMorgan Chase tortiously interfered with the plaintiffs' bond contracts with Washington Mutual Bank prior to its closure. The action has Washington Mutual Litigations. Proceedings related to Washington Mutual's failure are pending before the United States District Court for the District of Columbia and include a lawsuit brought by Deutsche Bank National Trust Company, initially against the FDIC and amended to include JPMorgan Chase Bank, N.A. as a defendant, asserting an estimated $6 billion to $10 billion in damages based upon alleged breaches of certain representations and warranties given by certain Washington Mutual affiliates in connection with mortgage securitization agreements. The case includes assertions that JPMorgan Chase Bank, N.A. may have assumed liabilities for the alleged breaches of representations and warranties in the mortgage securitization agreements. In June 2015, the court ruled in favor of JPMorgan Chase Bank, N.A. on the question of whether the Firm or the FDIC bears responsibility for Washington Mutual Bank's repurchase obligations, holding that JPMorgan Chase Bank, N.A. assumed only those liabilities that were reflected on Washington Mutual Bank's financial accounting records as of September 25, 2008, and only up to the amount of the book value reflected therein. The FDIC is appealing that ruling and the case has otherwise been stayed pending the outcome of that appeal. Referral Hiring Practices Investigations. Various regulators are investigating, among other things, the Firm's compliance with the Foreign Corrupt Practices Act and other laws with respect to the Firm's hiring practices related to candidates referred by clients, potential clients and government officials, and its engagement of consultants in the Asia Pacific region. The Firm is responding to and cooperating with these investigations. 93,543 $ 62,841 $ 7,660 23,042 30,702 $ 5,696 18,746 14,943 24,004 Total international 6,516 $ 1,920 625 1,626 2,251 North America (a) Latin America and the Caribbean 6,168 Asia and Pacific 15,585 $ $ Europe/Middle East and Africa 2013 9,069 $ 4,248 73,363 55,749 Total 304 (d) Total assets for the U.K. were approximately $306 billion, $434 billion, and $451 billion at December 31, 2015, 2014 and 2013, respectively. (c) Expense is composed of noninterest expense and the provision for credit losses. (b) Revenue is composed of net interest income and noninterest revenue. (a) Substantially reflects the U.S. 17,886 $ 2,414,879 145,999 41,473 702,219 1,712,660 (d) 4,842 $ 514,747 1,254 381 6,477 11,409 9,061 17,614 26,675 $ $ 70,692 $ 97,367 $ 21,745 $ 2,572,274 37 $ 16,490 5,890 $ 1,605 421 1,626 2,047 Latin America and the Caribbean 4,478 6,083 3,935 $ Asia and Pacific 16,013 $ $ Europe/Middle East and Africa 24,442 $ 2,351,698 1,817,119 534,579 10,123 $ 481,328 (d) 1,051 147,357 673,252 5,255 7,916 22,783 30,699 64,413 $ 95,112 $ $ Total 48,186 70,969 North America (a) 16,227 24,143 Total international 44,567 269 1,899,022 Cash and due from banks (a) Segment managed results reflect revenue on a FTE basis with the corresponding income tax impact recorded within income tax expense/(benefit). These adjustments are eliminated in reconciling items to arrive at the Firm's reported U.S. GAAP results. JPMorgan Chase & Co./2015 Annual Report primarily fees: Net cash provided by/(used in) Other income from subsidiaries, 3,217 (1,681) 2,483 operating activities Other operating adjustments 284 234 Other interest income 757 378 443 303 Interest income from subsidiaries 17,203 (2,476) Deposits with banking (1,380) 508 3,316 Other income/(loss) Net change in: 11,806 2,065 (2,945) Investing activities 318 779 1,438 Bank and bank holding company Nonbank 52 1,917 14,714 17,023 Net income 2013 Operating activities 2014 2015 Dividends from subsidiaries and affiliates: $ 24,442 Income Year ended December 31, 2013 2014 2015 (in millions) Year ended December 31, (in millions) $ 21,745 $ 17,886 Less: Net income of subsidiaries and affiliates (a) 26,745 and affiliates (a) Cash dividends from subsidiaries 876 14,716 8,172 (7,610) (1,227) (2,303) Parent company net loss $ 1,175 - $ $ 10,653 Bank and bank holding company Nonbank(a) 22,972 25,496 Total income Parent company - Statements of cash flows 21,311 4,114 Other comprehensive income, net $ 24,442 Net income Financing activities 23,408 8,239 Comprehensive income 7,920 Equity in undistributed net income 12,509 (15,945) 30,598 14,469 22 32 of subsidiaries 153 (1,997) $22,445 $ 17,886 (2,903) 40,284 (31,050) 42,121 (30,077) Payments of long-term debt Assets Proceeds from the issuance of long-term debt 2014 $ 21,745 990 $22,735 2015 Parent company - Balance sheets (4,062) 4,454 (2,715) (47,483) (5,778) (7,297) Other borrowed funds $ 14,983 Borrowings from subsidiaries and affiliates (a) Net change in: December 31, (in millions) 3,306 (81) Advances to and investments in subsidiaries and affiliates, net All other investing activities, net Net cash provided by/(used in) investing activities 169 3,645 827 4,641 6,429 Total expense 2,611 Other noninterest expense 3,720 309 4,031 9,597 13,937 Other interest expense Interest expense to subsidiaries and affiliates (a) Available-for-sale securities: Expense (31,040) 10,679 30,085 subsidiaries 98 Proceeds from paydowns and maturities 120 12,076 (9,823) 4,301 1,430 1,640 Income tax benefit 12,076 14,882 income of subsidiaries benefit and undistributed net Income (loss) before income tax (12,009) (713) (319) 321 Other changes in loans, net Purchases 61 16,717 Parent company - Statements of income and comprehensive income Note 34 - Parent company Notes to consolidated financial statements (35) (10) 65 4 4 97,367 (28) 95,112 (2,357) (2,773) 43,634 43,510 (697) (985) 93,543 (1,110) (3,090) 3,827 225 1,294 (700) 3,324 3,486 3,229 70,467 3,139 61,274 10,255 1,159 977 8,016 8,538 8,886 59,014 (22) 12 267 2013 2014 2015 2013 2014 2015 2015 2013 2015 Total Reconciling Items(a) Corporate Asset Management (table continued from previous page) 2014 2014 2013 $ 11,405 12,028 12,119 (3,115) (1,960) (533) 2,376 2,440 2,556 (1,980) $ (1,788) $ (1,660) $ 50,033 $ 51,478 $ 54,048 $ 3,093 800 $ 1,972 $ $ 9,563 $ 9,588 $ 9,029 1,333 1,241 (3,137) (1,112) (1,976) NM NM NM NM 23% 23% NM 21% 2,572,274 2,351,698 NA ΝΑ NA W 2,414,879 NM 11% 10% 307 JPMorgan Chase & Co./2015 Annual Report 72 64 63 NM NM NM NM NM NM 70 71 73 9% 805,506 306 931,206 122,414 79,690 $ $ $ 9,000 $ 9,000 $ 9,000 2,437 $ $ 1,935 $ 2,153 $ 2,083 864 $ 72,400 $ $ 30,699 30,702 (2,357) (2,773) (3,090) (10,249) 26,675 (3,493) (6,756) (3,090) (2,773) 128,701 131,451 $ 215,690 $ 207,400 $ 196,409 24,442 $ 21,745 $ 17,886 - $ - $ 71,409 $ $ - $ - $ __________$ $ 8,789 8,954 6,260 (2,357) 768,204 43,319 Over-the-counter cleared (“OTC-cleared”) derivatives: Derivative contracts that are negotiated and executed bilaterally, but subsequently settled via a central clearing house, such that each derivative counterparty is only exposed to the default of that clearing house. Overhead ratio: Noninterest expense as a percentage of total net revenue. Corporate headquarters 270 Park Avenue Other Corporate Officers Chief Operating Officer Matthew E. Zames CEO, Consumer & Community Banking Gordon A. Smith and CEO, EMEA CEO, Corporate & Investment Bank Daniel E. Pinto Douglas B. Petno CEO, Commercial Banking Marianne Lake Chief Financial Officer Stacey Friedman General Counsel CEO, Asset Management Mary Callahan Erdoes Head of Human Resources John L. Donnelly Chief Risk Officer Ashley Bacon Chief Executive Officer Chairman and James Dimon Operating Committee 5 Directors' Risk Policy Committee 4 Public Responsibility Committee 3 Corporate Governance & Nominating Committee 2 Compensation & Management Development Committee 1 Audit Committee Member of: Joseph M. Evangelisti Corporate Communications William C. Weldon 2, 3 Retired Chairman and Chief Executive Officer Johnson & Johnson (Health care products) Anthony J. Horan Secretary James R. Vallone General Auditor Japan Haryanto T. Budiman Indonesia Kalpana Morparia India, Bangladesh and Sri Lanka Kam Shing Kwang Hong Kong David Li China EMEA Robert C. Priestley Australia and New Zealand Asia Pacific Senior Country Officers Viswas Raghavan, Deputy CEO Martin G. Marron Daniel E. Pinto Nicolas Aguzin Latin America/Canada Europe/Middle East/Africa Asia Pacific Regional Chief Executive Officers JPMorgan Chase & Co./2015 Annual Report 318 Sarah M. Youngwood Investor Relations Corporate Responsibility Peter L. Scher Mark W. O'Donovan Controller Steve Teru Rinoie Lee R. Raymond 2,3 Lead Director, JPMorgan Chase & Co. Retired Chairman and Chief Executive Officer Exxon Mobil Corporation (Oil and gas) Retired Vice Chairman General Electric Company and Retired Chairman and Chief Executive Officer GE Capital Lenovo Chairman and Chief Executive Officer Yang Yuanqing San Ramon, California Chevron Corporation Chief Executive Officer Chairman of the Board and John S. Watson Former Chairman of the Board JPMorgan Chase & Co. New York, New York Douglas A. Warner III Amsterdam, The Netherlands Akzo Nobel Officer, Board of Management Former Chairman and Chief Executive Cees J.A. van Lede Hong Kong, The People's Republic of China People's Political Consultative Conference National Committee of the Chinese Vice Chairman Hon. Tung Chee Hwa GBM Mumbai, India Tata Trusts Ratan Naval Tata Chairman RiceHadleyGates LLC Stanford, California Hon. Condoleezza Rice Partner Michael Pram Rasmussen Chairman of the Board A.P. Møller-Maersk Group Copenhagen, Denmark Dhahran, Saudi Arabia Beijing, China (Industrial and financial services) Jaime Augusto Zobel de Ayala Chairman and Chief Executive Officer 1 Ex-officio Michael A. Neal 5 (Real estate development) Chairman and Chief Executive Officer Clear Creek Properties, Inc. Laban P. Jackson, Jr. 1 (Professional services) Retired Chairman and Chief Executive Officer KPMG Timothy P. Flynn 4.5 Chief Executive Officer JPMorgan Chase & Co. James Dimon Chairman and Henry Crown and Company (Diversified investments) James S. Crown 5 President (Television and entertainment) Chief Executive Officer NBCUniversal, LLC Stephen B. Burke 2,3 The Springs Company (Diversified investments) Chairman Emeritus Crandall C. Bowles 1,4 The Boeing Company (Aerospace) Retired Executive Vice President James A. Bell 1 (Financial services) JPMorgan Chase & Co. Retired Deputy Head of Risk Management Linda B. Bammann 4.5 Board of Directors 317 JPMorgan Chase & Co./2015 Annual Report Ayala Corporation Makati City, Philippines Korea Tae Jin Park Malaysia Independent registered public accounting firm PricewaterhouseCoopers LLP 300 Madison Avenue New York, NY 10017-6204 320 JPMorgan Chase & Co./2015 Annual Report Investor Relations JPMorgan Chase & Co. Financial information about JPMorgan Chase & Co. can be accessed by visiting the Investor Relations website at jpmorganchase.com. Additional questions should be addressed to: The New York Stock Exchange ticker symbol for the common stock of JPMorgan Chase & Co. is JPM. New York Stock Exchange London Stock Exchange Stock listing New York, NY 10017-2070 270 Park Avenue Office of the Secretary JPMorgan Chase & Co. The Annual Report on Form 10-K of JPMorgan Chase & Co. as filed with the U.S. Securities and Exchange Commission will be made available without charge upon request to: Annual Report on Form 10-K J.P. Morgan Securities plc National Association J.P. Morgan Securities LLC National Association Chase Bank USA, Principal subsidiaries JPMorgan Chase Bank, New York, NY 10017-2070 Telephone: 212-270-6000 jpmorganchase.com JPMorgan Chase & Co. 319 JPMorgan Chase & Co./2015 Annual Report Mel R. Martinez Peter L. Scher David Mayhew Emilio Saracho S. Todd Maclin If you receive duplicate mailings because you have more than one account listing and you wish to consolidate your accounts, please write to Computershare at the address above. Jacob A. Frenkel Walter A. Gubert Duplicate mailings Suite 210 Directors To contact any of the Board members or committee chairs, the Lead Independent Director or the non-management directors as a group, please mail correspondence to: JPMorgan Chase & Co. Attention (Board member(s)) Office of the Secretary 270 Park Avenue New York, NY 10017-2070 The Corporate Governance Principles of the Board, the charters of the principal Board committees, the Code of Conduct, the Code of Ethics for Finance Professionals and other governance information can be accessed by visiting our website at jpmorganchase.com and clicking on "Governance" under the "About us" tab. Transfer agent and registrar Computershare 480 Washington Boulevard Jersey City, NJ 07310-2053 Telephone: 800-758-4651 computershare.com Investor Services Program JPMorgan Chase & Co.'s Investor Services Program offers a variety of convenient, low-cost services to make it easier to reinvest dividends and buy and sell shares of JPMorgan Chase & Co. common stock. A brochure and enrollment materials may be obtained by contacting the Program Administrator, Computershare, by calling 800-758-4651, by writing to the address indicated above or by visiting its website at www-us.computershare.com/Investor. Direct deposit of dividends For information about direct deposit of dividends, please contact Computershare. Stockholder inquiries Contact Computershare: By telephone: Within the United States, Canada and Puerto Rico: 800-758-4651 (toll free) From all other locations: 201-680-6862 (collect) TDD service for the hearing impaired within the United States, Canada and Puerto Rico: 800-231-5469 (toll free) All other locations: 201-680-6610 (collect) By regular mail: Computershare P.O. Box 30170 College Station, TX 77842 United States By overnight delivery: Computershare 211 Quality Circle College Station, TX 77845 United States Melissa L. Bean Phyllis J. Campbell Stephen M. Cutler JPMorgan Chase Vice Chairmen Russia/Central Asia Yan L. Tavrovsky Sub-Saharan Africa Marc J. Hussey Tosin T. Adewuyi Nigeria Ali Moosa Bahrain/Egypt/Lebanon Middle East, Turkey and Africa Sjoerd Leenart Philippines Iberia Muhammad Aurangzeb Pakistan Steve R. Clayton Italy Ignacio de la Colina Enrique Casanueva and Israel Eastern Europe, Nordics Iberia, Italy, Greece, Central & Nick Bossart Switzerland Anton J. Ulmer Austria Germany, Austria and Switzerland Dorothee Blessing Peter A. Kerckhoffs Netherlands Tanguy A. Piret Belgium France and Benelux Kyril Courboin Turkey/Azerbaijan Mustafa Bagriacik Latin America Andean/Central America/ Caribbean Carin Bryans Ireland Roy Navon Israel Van Bich Phan Vietnam M.L. Chayotid Kridakon Thailand Carl K. Chien Taiwan Edmund Y. Lee Guido M. Nola Camillo Greco President and Chief Executive Officer Saudi Aramco Singapore David E. Rawlings Canada North America Eduardo F. Cepeda Mexico Alfonso Eyzaguirre Chile José Berenguer Brazil Facundo D. Gomez Minujin Paraguay Argentina/Uruguay/Bolivia/ Moises Mainster Roberto L. Panlilio New York, NY 10017-2070 Telephone: 212-270-6000 270 Park Avenue Joe Kaeser JPMorgan Chase & Co./2015 Annual Report J.P. Morgan International Council Amin H. Nasser Founder and Executive Chairman African Rainbow Minerals Limited Chislehurston, Sandton, South Africa Patrice Motsepe Tokyo, Japan Corporation 316 Senior Advisor and Honorary Chairman Nippon Steel & Sumitomo Metal Paris la Défense, France Chairman and Chief Executive Officer ENGIE Gérard Mestrallet Auburn Hills, Michigan Fiat Chrysler Automobiles N.V. Sergio Marchionne Chief Executive Officer H.J. Heinz Company Pittsburgh, Pennsylvania Akio Mimura 315 JPMorgan Chase & Co./2015 Annual Report ("Washington Mutual") from the FDIC. Sales specialists: Retail branch office and field personnel, including relationship managers and loan officers, who specialize in marketing and sales of various business banking products (i.e., business loans, letters of credit, deposit accounts, Commerce Solutions, etc.) and mortgage products to existing and new clients. Seed capital: Initial JPMorgan capital invested in products, such as mutual funds, with the intention of ensuring the fund is of sufficient size to represent a viable offering to clients, enabling pricing of its shares, and allowing the manager to develop a track record. After these goals are achieved, the intent is to remove the Firm's capital from the investment. Short sale: A short sale is a sale of real estate in which proceeds from selling the underlying property are less than the amount owed the Firm under the terms of the related mortgage and the related lien is released upon receipt of such proceeds. Structural interest rate risk: Represents interest rate risk of the non-trading assets and liabilities of the Firm. Structured notes: Structured notes are predominantly financial instruments containing embedded derivatives. Where present, the embedded derivative is the primary driver of risk. 314 JPMorgan Chase & Co./2015 Annual Report Glossary of Terms Chairman of the Council Troubled debt restructuring ("TDR”): A TDR is deemed to occur when the Firm modifies the original terms of a loan agreement by granting a concession to a borrower that is experiencing financial difficulty. Unaudited: Financial statements and information that have not been subjected to auditing procedures sufficient to permit an independent certified public accountant to express an opinion. U.S. GAAP: Accounting principles generally accepted in the U.S. U.S. government-sponsored enterprises ("U.S. GSES") and U.S. GSE obligations: In the U.S., GSEs are quasi- governmental, privately-held entities established by Congress to improve the flow of credit to specific sectors of the economy and provide certain essential services to the public. U.S. GSEs include Fannie Mae and Freddie Mac, but do not include Ginnie Mae, which is directly owned by the U.S. Department of Housing and Urban Development. U.S. GSE obligations are not explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S. government. U.S. Treasury: U.S. Department of the Treasury. Value-at-risk ("VaR"): A measure of the dollar amount of potential loss from adverse market moves in an ordinary market environment. Warehouse loans: Consist of prime mortgages originated with the intent to sell that are accounted for at fair value and classified as trading assets. Washington Mutual transaction: On September 25, 2008, JPMorgan Chase acquired certain of the assets of the banking operations of Washington Mutual Bank Jorge Paulo Lemann Director Kissinger Associates, Inc. New York, New York Hon. Henry A. Kissinger Chairman Munich, Germany Armando Garza Sada Chairman of the Board ALPHA Martin Feldstein Professor of Economics Harvard University Cambridge, Massachusetts New York, New York JPMorgan Chase & Co. Chairman and Chief Executive Officer Jamie Dimon¹ Vevey, Switzerland Nestlé S.A. Chief Executive Officer Paul Bulcke México D.F., Mexico Grupo Bal Presidente del Consejo de Administración Alberto Baillères London, United Kingdom and Northern Ireland Former Prime Minister of Great Britain San Pedro Garza García, Mexico Revenue wallet: Proportion of fee revenue based on estimates of investment banking fees generated across the industry (i.e., the revenue wallet) from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third party provider of investment banking competitive analysis and volume- based league tables for the above noted industry products. Risk-weighted assets ("RWA"): Basel III establishes two comprehensive methodologies for calculating RWA (a Standardized approach and an Advanced approach) which include capital requirements for credit risk, market risk, and in the case of Basel III Advanced, also operational risk. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk- weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced, both of which incorporate the requirements set forth in Basel 2.5. Hon. Robert M. Gates Partner Washington, District of Columbia President and Chief Executive Officer Siemens AG As of January 31, 2016. Hon. John Howard OM AC Former Prime Minister of Australia Sydney, Australia Washington, District of Columbia Chairman and Chief Executive Officer Hills & Company International Consultants Hon. Carla A. Hills JPMorgan Chase & Co. New York, New York Chief Executive Officer Former Chairman and William B. Harrison, Jr. Hamburg, Germany Georgsmarienhütte Holding GmbH Jürgen Grossmann Owner Moscow, Russia Chairman of the Executive Board Sberbank Chief Executive Officer, Herman Gref RiceHadleyGates LLC Retained loans: Loans that are held-for-investment (i.e., excludes loans held-for-sale and loans at fair value). Suspended foreclosures: Loans referred to foreclosure where formal foreclosure proceedings have started but are currently on hold, which could be due to bankruptcy or loss mitigation. Includes both judicial and non-judicial states. Taxable-equivalent basis: In presenting managed results, the total net revenue for each of the business segments and the Firm is presented on a tax-equivalent basis. Accordingly, revenue from investments that receive tax credits and tax- exempt securities is presented in the managed results on a basis comparable to taxable investments and securities; the corresponding income tax impact related to tax-exempt items is recorded within income tax expense. Receivables from customers: Primarily represents margin loans to prime and retail brokerage customers which are included in accrued interest and accounts receivable on the Consolidated balance sheets. Home equity - senior lien: Represents loans and commitments where JPMorgan Chase holds the first security interest on the property. Home equity-junior lien: Represents loans and commitments where JPMorgan Chase holds a security interest that is subordinate in rank to other liens. Impaired loan: Impaired loans are loans measured at amortized cost, for which it is probable that the Firm will be unable to collect all amounts due, including principal and interest, according to the contractual terms of the agreement. Impaired loans include the following: All wholesale nonaccrual loans All TDRS (both wholesale and consumer), including ones that have returned to accrual status Interchange income: A fee paid to a credit card issuer in the clearing and settlement of a sales or cash advance transaction. Investment-grade: An indication of credit quality based on JPMorgan Chase's internal risk assessment system. "Investment grade" generally represents a risk profile similar to a rating of a “BBB-”/“Baa3” or better, as defined by independent rating agencies. LLC: Limited Liability Company. Loan-to-value ("LTV") ratio: For residential real estate loans, the relationship, expressed as a percentage, between the principal amount of a loan and the appraised value of the collateral (i.e., residential real estate) securing the loan. Origination date LTV ratio The LTV ratio at the origination date of the loan. Origination date LTV ratios are calculated based on the actual appraised values of collateral (i.e., loan-level data) at the origination date. Headcount-related expense: Includes salary and benefits (excluding performance-based incentives), and other noncompensation costs related to employees. Current estimated LTV ratio 312 Combined LTV ratio The LTV ratio considering all available lien positions, as well as unused lines, related to the property. Combined LTV ratios are used for junior lien home equity products. Managed basis: A non-GAAP presentation of financial results that includes reclassifications to present revenue on a fully taxable-equivalent basis. Management uses this non- GAAP financial measure at the segment level, because it believes this provides information to enable investors to understand the underlying operational performance and trends of the particular business segment and facilitates a comparison of the business segment with the performance of competitors. Master netting agreement: An agreement between two counterparties who have multiple contracts with each other that provides for the net settlement of all contracts, as well as cash collateral, through a single payment, in a single currency, in the event of default on or termination of any one contract. Mortgage origination channels: Retail - Borrowers who buy or refinance a home through direct contact with a mortgage banker employed by the Firm using a branch office, the Internet or by phone. Borrowers are frequently referred to a mortgage banker by a banker in a Chase branch, real estate brokers, home builders or other third parties. Correspondent - Banks, thrifts, other mortgage banks and other financial institutions that sell closed loans to the Firm. Mortgage product types: Alt-A Alt-A loans are generally higher in credit quality than subprime loans but have characteristics that would disqualify the borrower from a traditional prime loan. Alt-A lending characteristics may include one or more of the following: (i) limited documentation; (ii) a high combined loan-to-value (“CLTV”) ratio; (iii) loans secured by non- owner occupied properties; or (iv) a debt-to-income ratio above normal limits. A substantial proportion of the Firm's Alt-A loans are those where a borrower does not provide complete documentation of his or her assets or the amount or source of his or her income. Option ARMS An estimate of the LTV as of a certain date. The current estimated LTV ratios are calculated using estimated collateral values derived from a nationally recognized home price index measured at the metropolitan statistical area ("MSA") level. These MSA-level home price indices consist of actual data to the extent available and forecasted data where actual data is not available. As a result, the estimated collateral values used to calculate these ratios do not represent actual appraised loan-level collateral values; as such, the resulting LTV ratios are necessarily imprecise and should therefore be viewed as estimates. The option ARM real estate loan product is an adjustable- rate mortgage loan that provides the borrower with the option each month to make a fully amortizing, interest-only or minimum payment. The minimum payment on an option ARM loan is based on the interest rate charged during the introductory period. This introductory rate is usually significantly below the fully indexed rate. The fully indexed rate is calculated using an index rate plus a margin. Once the introductory period ends, the contractual interest rate charged on the loan increases to the fully indexed rate and adjusts monthly to reflect movements in the index. The minimum payment is typically insufficient to cover interest accrued in the prior month, and any unpaid interest is G7 government bonds: Bonds issued by the government of one of the G7 nations. Glossary of Terms Glossary of Terms Active foreclosures: Loans referred to foreclosure where formal foreclosure proceedings are ongoing. Includes both judicial and non-judicial states. Allowance for loan losses to total loans: Represents period-end allowance for loan losses divided by retained loans. Alternative assets: The following types of assets constitute alternative investments - hedge funds, currency, real estate, private equity and other investment funds designed to focus on nontraditional strategies. Assets under management: Represent assets actively managed by AM on behalf of its Private Banking, Institutional and Retail clients. Includes "Committed capital not Called," on which AM earns fees. Beneficial interests issued by consolidated VIES: Represents the interest of third-party holders of debt, equity securities, or other obligations, issued by VIES that JPMorgan Chase consolidates. Benefit obligation: Refers to the projected benefit obligation for pension plans and the accumulated postretirement benefit obligation for OPEB plans. Central counterparty (“CCP”): A CCP is a clearing house that interposes itself between counterparties to contracts traded in one or more financial markets, becoming the buyer to every seller and the seller to every buyer and thereby ensuring the future performance of open contracts. A CCP becomes counterparty to trades with market participants through novation, an open offer system, or another legally binding arrangement. Chase LiquidSM cards: Refers to a prepaid, reloadable card product. Client advisors: Investment product specialists, including private client advisors, financial advisors, financial advisor associates, senior financial advisors, independent financial advisors and financial advisor associate trainees, who advise clients on investment options, including annuities, mutual funds, stock trading services, etc., sold by the Firm or by third-party vendors through retail branches, Chase Private Client locations and other channels. Group of Seven ("G7") nations: Countries in the G7 are Canada, France, Germany, Italy, Japan, the U.K. and the U.S. Client assets: Represent assets under management as well as custody, brokerage, administration and deposit accounts. Client deposits and other third party liabilities: Deposits, as well as deposits that are swept to on-balance sheet liabilities (e.g., commercial paper, federal funds purchased and securities loaned or sold under repurchase agreements) as part of client cash management programs. During the third quarter 2015 the Firm completed the discontinuation of its commercial paper customer sweep cash management program. JPMorgan Chase & Co./2015 Annual Report Commercial Card provides a wide range of payment services to corporate and public sector clients worldwide through the commercial card products. Services include procurement, corporate travel and entertainment, expense management services, and business-to-business payment solutions. Core loans: Loans considered central to the Firm's ongoing businesses; core loans exclude loans classified as trading assets, runoff portfolios, discontinued portfolios and portfolios the Firm has an intent to exit. Credit cycle: A period of time over which credit quality improves, deteriorates and then improves again (or vice versa). The duration of a credit cycle can vary from a couple of years to several years. Credit derivatives: Financial instruments whose value is derived from the credit risk associated with the debt of a third party issuer (the reference entity) which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Upon the occurrence of a credit event by the reference entity, which may include, among other events, the bankruptcy or failure to pay its obligations, or certain restructurings of the debt of the reference entity, neither party has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value at the time of settling the credit derivative contract. The determination as to whether a credit event has occurred is generally made by the relevant International Swaps and Derivatives Association ("ISDA") Determinations Committee. Deposit margin/deposit spread: Represents net interest income expressed as a percentage of average deposits. Distributed denial-of-service attack: The use of a large number of remote computer systems to electronically send a high volume of traffic to a target website to create a service outage at the target. This is a form of cyberattack. Exchange-traded derivatives: Derivative contracts that are executed on an exchange and settled via a central clearing house. Fee share: Proportion of fee revenue based on estimates of investment banking fees generated across the industry from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third party provider of investment banking fee competitive analysis and volume-based league tables for the above noted industry products. FICO score: A measure of consumer credit risk provided by credit bureaus, typically produced from statistical models by Fair Isaac Corporation utilizing data collected by the credit bureaus. Forward points: Represents the interest rate differential between two currencies, which is either added to or subtracted from the current exchange rate (i.e., "spot rate") to determine the forward exchange rate. 311 Client investment managed accounts: Assets actively managed by Chase Wealth Management on behalf of clients. The percentage of managed accounts is calculated by dividing managed account assets by total client investment assets. Reported basis: Financial statements prepared under U.S. GAAP, which excludes the impact of taxable-equivalent adjustments. JPMorgan Chase & Co./2015 Annual Report deferred and added to the principal balance of the loan. Option ARM loans are subject to payment recast, which converts the loan to a variable-rate fully amortizing loan upon meeting specified loan balance and anniversary date triggers. Real estate investment trust ("REIT"): A special purpose investment vehicle that provides investors with the ability to participate directly in the ownership or financing of real- estate related assets by pooling their capital to purchase and manage income property (i.e., equity REIT) and/or mortgage loans (i.e., mortgage REIT). REITs can be publicly- or privately-held and they also qualify for certain favorable tax considerations. Real assets: Real assets include investments in productive assets such as agriculture, energy rights, mining and timber properties and exclude raw land to be developed for real estate purposes. Purchased credit-impaired ("PCI") loans: Represents loans that were acquired in the Washington Mutual transaction and deemed to be credit-impaired on the acquisition date in accordance with the guidance of the Financial Accounting Standards Board ("FASB"). The guidance allows purchasers to aggregate credit-impaired loans acquired in the same fiscal quarter into one or more pools, provided that the loans have common risk characteristics (e.g., product type, LTV ratios, FICO scores, past due status, geographic location). A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. Principal transactions revenue: Principal transactions revenue includes realized and unrealized gains and losses recorded on derivatives, other financial instruments, private equity investments, and physical commodities used in market making and client-driven activities. In addition, Principal transactions revenue also includes certain realized and unrealized gains and losses related to hedge accounting and specified risk management activities including: (a) certain derivatives designated in qualifying hedge accounting relationships (primarily fair value hedges of commodity and foreign exchange risk), (b) certain derivatives used for specified risk management purposes, primarily to mitigate credit risk, foreign exchange risk and commodity risk, and (c) other derivatives. Pretax margin: Represents income before income tax expense divided by total net revenue, which is, in management's view, a comprehensive measure of pretax performance derived by measuring earnings after all costs are taken into consideration. It is one basis upon which management evaluates the performance of AM against the performance of their respective competitors. Pre-provision profit/(loss): Represents total net revenue less noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses. Glossary of Terms 313 JPMorgan Chase & Co./2015 Annual Report Personal bankers: Retail branch office personnel who acquire, retain and expand new and existing customer relationships by assessing customer needs and recommending and selling appropriate banking products and services. Participating securities: Represents unvested stock-based compensation awards containing nonforfeitable rights to dividends or dividend equivalents (collectively, "dividends"), which are included in the earnings per share calculation using the two-class method. JPMorgan Chase grants restricted stock and RSUs to certain employees under its stock-based compensation programs, which entitle the recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock. These unvested awards meet the definition of participating securities. Under the two-class method, all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities, based on their respective rights to receive dividends. Glossary of Terms Nonperforming assets: Nonperforming assets include nonaccrual loans, nonperforming derivatives and certain assets acquired in loan satisfaction, predominantly real estate owned and other commercial and personal property. Over-the-counter ("OTC") derivatives: Derivative contracts that are negotiated, executed and settled bilaterally between two derivative counterparties, where one or both counterparties is a derivatives dealer. Nonaccrual loans: Loans for which interest income is not recognized on an accrual basis. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status when full payment of principal and interest is not expected or when principal and interest has been in default for a period of 90 days or more unless the loan is both well- secured and in the process of collection. Collateral- dependent loans are typically maintained on nonaccrual status. Rt. Hon. Tony Blair Net yield on interest-earning assets: The average rate for interest-earning assets less the average rate paid for all sources of funds. -The change in the fair value of the MSR asset due to the collection or realization of expected cash flows. -Actual gross income earned from servicing third-party mortgage loans, such as contractually specified servicing fees and ancillary income; and Operating revenue predominantly represents the return on Mortgage Servicing's MSR asset and includes: Risk management represents the components of Mortgage Servicing's MSR asset that are subject to ongoing risk management activities, together with derivatives and other instruments used in those risk management activities. Net production revenue: Includes net gains or losses on originations and sales of mortgage loans, other production- related fees and losses related to the repurchase of previously-sold loans. Net mortgage servicing revenue includes the following components: N/A: Data is not applicable or available for the period presented. Subprime loans are loans that, prior to mid-2008, were offered to certain customers with one or more high risk characteristics, including but not limited to: (i) unreliable or poor payment histories; (ii) a high LTV ratio of greater than 80% (without borrower-paid mortgage insurance); (iii) a high debt-to-income ratio; (iv) an occupancy type for the loan is other than the borrower's primary residence; or (v) a history of delinquencies or late payments on the loan. Multi-asset: Any fund or account that allocates assets under management to more than one asset class. Subprime Prime mortgage loans are made to borrowers with good credit records who meet specific underwriting requirements, including prescriptive requirements related to income and overall debt levels. New prime mortgage borrowers provide full documentation and generally have reliable payment histories. Prime Net charge-off/(recovery) rate: Represents net charge- offs/(recoveries) (annualized) divided by average retained loans for the reporting period. NM: Not meaningful. www.fsc.org "JPMorgan Chase," "J.P. Morgan," "Chase," the Octagon symbol and other words or symbols in this report that identify JPMorgan Chase services are service marks of JPMorgan Chase & Co. Other words or symbols in this report that identify other parties' goods or services may be trademarks or service marks of those other parties. This Annual Report is printed on paper made from well-managed forests and other controlled sources. The paper is independently certified by BVQI to the Forest Stewardship Council® (FSC®) standards. The paper contains a minimum of 20% post-consumer waste recycled fibers. FSC MIX © 2016 JPMorgan Chase & Co. All rights reserved. Printed in the U.S.A. JPMorg Balle REBERCH OF DETROIT BUFFALOES ROAD TRIP CHASEO J.PMorgan P.P. Morgan jpmorganchase.com in foy J.P.M.Argan As of 2009, JPMorgan Chase & Co. has distributed shareholder information under the U.S. Securities and Exchange Commission "Notice and Access" rule. As a result, the firm prints 700,000 fewer Annual Reports and Proxy Statements, which saves on an annual basis approximately 6,400 trees and 800 metric tons of CO₂ emissions. Paper from responsible sources FSC® C020268 CHASE O 2015 WESTERN UNUNTAIN Trading is an absolutely critical function • Since our founding in New York more than 200 years ago, JPMorgan Chase and its predecessor banks have been leaders in their communities. This is nothing new. For example, in April 1906, J.P. Morgan & Co. made Wall Street's largest contribution - $25,000 - to, as The New York Times described it at the time, “extend practical sympathy to the stricken people of San Francisco." This was two days after the earthquake that destroyed 80% of the city and killed 3,000 people. In February 2016, we played much the same role when the firm and our employees contributed hundreds of thousands of dollars to pay for medical services for children exposed to lead in the Flint, Michigan, water crisis. And over the last several years, we have given more than $20 million to help in the aftermath of natural disasters, from tsunamis in Asia to Superstorm Sandy in the northeast United States (and it was gratifying to see how employees rallied with their time and with the full resources of the firm to help). how and why? In addition to our annual philanthropic giving - which now totals over $200 million a year we are putting our resources, the expertise of our business leaders, our data, relationships and knowledge of global markets into significant efforts aimed at boosting economic growth and expanding opportunity for those being left behind in today's economy. We have made long-term global commitments to workforce readi- ness, getting small businesses the capital and support they need to grow, improving consumer financial health and supporting strong urban economies. You can read more detail about these programs on pages 71-72. And in the sidebars in this section, you can hear directly from some of our partners about our efforts. We think these initia- tives will make a significant contribution to creating more economic opportunity for more people around the world. - about an In particular, I want to tell you exciting new community service program we have developed that is capitalizing on our most important resource the talent of our people. The Service Corps program recruits top-performing employees from around the world to put their skills and expertise to work on behalf of nonprofit partners that are helping to build stronger communities. This program, combining leadership devel- opment with philanthropic purpose, started small in Brazil, grew into the Detroit Service Corps as part of our investment there, and has now spread across the globe, with proj- ects in Africa, Asia, and North and South 37 America. Service Corps employees work on-site with nonprofits on projects that last three weeks. In total, 64 people have been involved in 22 projects. And this program will continue to grow in the coming years to other domestic and international loca- tions. While supporting our nonprofit partners to deliver on their mission, our employees also gain enormous satisfaction and sense of purpose from the opportunity to help. In addition, as they travel across the globe and interact with their peers, they develop a great, permanent camara- derie that helps unite our employees from around the world in a commitment to make a difference in our communities. PARTNERSHIP IN DETROIT by Mayor Mike Duggan Detroit is coming back. After years of challenges, we are seeing signs of real progress in our neighborhoods and business districts. Two years into our administration, we've brought back fiscal discipline and have balanced the city's budget for the first time in more than a decade. We've installed 61,000 new LED street- lights in our neighborhoods. Buses are running on schedule for the first time in 20 years and are serving 100,000 more riders each week. We've taken down nearly 8,000 blighted homes and, as a result, are seeing double-digit property value increases across the majority of the city. Perhaps most impor- tant, 8,000 more Detroiters are working today than two years ago, thanks to efforts to attract new investment and develop our workforce. None of these positive steps would have been possible without the partnerships we've established in Washington, D.C., in our state capital of Lansing, with the Detroit City Council, and especially with our residents and partners in the business and philanthropic communities. - When our friends at JPMorgan Chase started thinking about making a $100 million investment in Detroit, they started off by asking about our priorities for the city's recovery – not just mine but those of our community and philanthropic leaders as well. Today, we can see the impact of JPMorgan Chase's commitment to Detroit in many places – in the opening of a new grocery store in the Westside's Harmony Village neigh- borhood, in the minority-led small businesses that are getting much-needed capital from the new Entrepreneurs of Color Fund and in the map of Detroit's workforce system that is helping us prepare Detroiters for the new jobs coming to the city. JPMorgan Chase is bringing its data, expertise and talent to this town in so many ways assets that are just as important as money in boosting our recovery. - The partnerships JPMorgan Chase saw at work in Detroit helped give the firm confidence to invest so significantly in our city. And because we have this fine company at the table, we now have other companies coming to our city looking to contribute and invest in Detroit and its residents. We still have a long way to go. But with great partners like JPMorgan Chase, we are creating a turnaround that is bene- fiting all Detroiters and can be a model for other large cities facing similar challenges. 38 gain valuable operational intelligence. This information helps support the stability and resiliency of our systems - enabling us to identify little problems before they become big problems. amount of machine data from which we Operational intelligence. Our technology infrastructure creates an enormous Operational efficiencies. In the Corporate & Investment Bank, big data is being used to analyze errors, thereby improving operational efficiencies. In one example, in our Custody business, big data is helping identify and explain the breaks and vari- ances in the calculation of net asset values of funds, thereby reducing the operational burden and improving client service. You seem to be doing more and more to support your communities workforce, hiring veterans and effectively training people for jobs. They, like all institu- tions, are not perfect, but they try their best to obey the spirit and the letter of the laws of the land in which they operate. Most large companies are outstanding corpo- rate citizens - and they have been for a long time. They compensate their people fairly, they provide critical medical and retirement plans, and they're in the forefront of social policy; for example, in staffing a diverse V. WE HAVE ALWAYS SUPPORTED OUR COMMUNITIES in modern society – for investors large and small and for corporations and governments. As the world grows, the absolute need for trading will increase globally as assets under management, trade, corporate clients and economies grow. We disclosed on Investor Day that we continue to make a fair profit in almost all our trading businesses despite the higher costs and what is probably a perma- nent reduction in volumes. While the busi- ness will always be cyclical, we are convinced that our clients will continue to need broad services in all asset classes and that we have the scale to be profitable through the cycle. Sales and trading educates the world about companies, securities and economies. Clients will always need advice and the ability to transact. This education also makes it easier for corporations to sell their securities so they can invest and grow. Much of the invest- ment we are making in sales and trading is in technology, both to adjust to new regula- tions and to make access to trading faster, cheaper and safer than it has been in the past. Across electronic trading, we have seen a doubling of users and significant volume increases of 175% across products in just the last year. Below are a few examples: Foreign exchange (FX). We continue to make significant investments in FX e-trading and our single-dealer platform. More than 95% of our FX spot transactions are now done electronically as the market has increasingly shifted to electronic execution over the years. We were also first to deliver FX trading on mobile devices through our award-winning execute application on the J.P. Morgan Markets platform. Our continued investment in the FX business, in which we process an average of nearly 500,000 trades each day, has propelled us to be a leader in the market. Equities. In the last five years, on the back of our investments in both technology and people, our U.S. electronic cash equity market share has nearly quadrupled. We have also witnessed an increased straight- through processing rate – going from 70% two years ago to 97% today. - Prime Brokerage. Our Prime Brokerage plat- form, which was once a predominantly U.S. operation, is now a top-tier global business that continues to grow clients and balances. Our international and DMA (direct market access) electronic footprint has expanded rapidly since 2012. Financing balances are at all-time highs, with international balances up more than 60% and synthetic balances up more than 350%, simultane- ously reducing balance sheet consumption and enhancing returns. 34 Rates trading. With the adoption of new regulations, we anticipate that this market will also continue to see increased volumes of e-trading. As a result, we have developed auto- mated pricing systems that can price swaps in a fraction of a second on electronic platforms. Our SEF (swap execution facility) aggregator allows clients to see the best price available to them across the global market of interest rate swaps and "click to trade” via our platform on an agency basis. This helps our clients execute transactions via any channel they desire, on a principal or agent basis. Today, over 50% of our U.S. dollar swaps volume is traded and processed electronically. Commodities. Leveraging our FX capabilities, we have developed a complete electronic offering in precious and base metals. We are also extending the same capabilities to energy products, where we have executed our first electronic trade in oil. We plan to further extend our e-trading capabilities across the commodities markets, including agricultural products. Derivatives processing. The implementation of our strategic over-the-counter derivatives processing platform has promoted a 30% increase in portfolio volume and a more than 50% decrease in cost per trade in four years. The platform now settles $2.2 trillion of derivative notionals each day and has been instrumental in improving operational delivery, control and client service, as demon- strated by a more than 60% reduction in cash settlement breaks and a 50% increase in straight-through processing of equity deriva- tives confirmations. 33 In all these cases, greater operational efficien- cies and higher straight-through processing drive lower costs and lead to happy clients. Research platform. We continue our research investments both in the quality of our people and in the number of companies and sectors we cover. In 2015, we expanded our global equity research coverage to more than 3,700 companies, the broadest equity company coverage platform among our competitors. With material increases in the United States - we expanded sector coverage in energy, banks, insurance and industrials and in China, we doubled our A-share coverage. Increased Investment Banking coverage. We are actively recruiting and hiring senior bankers in areas where we were either underpen- etrated or where there has been incremental secular growth, such as energy, technology, healthcare and Greater China. Why are you still in the mortgage business? That is a valid question. The mortgage busi- ness can be volatile and has experienced increasingly lower returns as new regula- tions add both sizable costs and higher capital requirements. In addition, it is not just the cost of the new rules in origination and servicing, it is the enormous complexity of those new requirements that can lead to problems and errors. It is now virtually impossible not to make some mistakes - and as you know, the price for making an error is very high. So why do we want to stay in this business? Here's why: Mortgages are important to our customers. For most of our customers, their home is the single largest purchase they will make in their lifetime. More than that, it is an emotional purchase – it is where they are getting their start, raising a family or maybe spending their retirement years. As a bank that wants to build lifelong relationships with its customers, we want to be there for them at life's most critical junctures. Mortgages are important to our customers, and we still believe that we have the brand and scale to build a higher- quality and less volatile mortgage business. 35 36 Originations. We reduced our product set from 37 to 15, we will complete the rollout of a new originations system, and we will continue to leverage digital channels to make the application process easier for our customers and more efficient for us. In addition, we have dramatically reduced Federal Housing Administration (FHA) originations. Currently, it simply is too costly and too risky to originate these kinds of mortgages. Part of the risk comes from the penalties that the government charges if you make a mistake - and part of the risk is because these types of mortgages default frequently. And in the new world, the cost of default servicing is extraordinarily high. Servicing. If we had our druthers, we would never service a defaulted mortgage again. We do not want to be in the busi- ness of foreclosure because it is exceed- Fraud security and surveillance. Needless to say, these big data capabilities are being used to decrease fraud, reduce risk in the cyber world, and even monitor internal systems to detect employee fraud and bad behavior. Community Reinvestment Act and Fair Lending. Finally, while making fewer FHA loans can make it more difficult to meet our Community Reinvestment Act and Fair Lending obligations, we believe we have solutions in place to responsibly meet these obligations – both the more subjective requirements and the quantita- tive components - without unduly jeopar- dizing our company. We also continue to make investments in research and the coverage of clients. A couple of examples will suffice: Why are you investing in sales and trading, as well as in your Investment Bank, when others seem to be cutting back? Consumer Banking. Within the Consumer Bank, we use big data to improve under- writing, deliver more targeted marketing and analyze the root causes of customer attrition. This will lead to more accounts, higher marketing efficiencies, reduced costs and happy customers. To best utilize our data assets and spur innovation, we have built our own extraor- dinary in-house big data capabilities – we think as good as any in Silicon Valley - populated with more than 200 analysts and data scientists, which we call Intelligent Solutions. And we are starting to use these capabilities across all our businesses. I want to give you a sample of what we are doing and it is just the beginning: 30 It is unquestionable that FinTech will force financial institutions to move more quickly, and banks, regulators and government policy will need to keep pace. Services will be rolled out faster, and more of them will be executed on a mobile device. FinTech has been great at making it easier and often less expensive for customers and will likely lead to many more people, including more lower-income people, joining the banking system in the United States and abroad. you look at the banking business over decades, it has always been a huge user of new technologies. This has been going on my entire career, though it does appear to be accelerating and coming at us from many different angles. While many FinTech firms are good at utilizing new technologies, we should recognize that they are very good at analyzing and fixing business problems and improving the customer experience (i.e., reducing pain points). Sometimes they find a way to provide these services more efficiently and in a less costly manner; for example, cloud services. And sometimes these services are not less expensive but provide a faster and simplified experience that customers value and are willing to pay for. You see this in some FinTech lending and payment services. If FinTech and innovation have been going on my entire career - it's just faster today. Cash management capabilities for corpora- tions. It is impossible to describe in a few sentences what companies had to do to move money around the world 40 years ago. Today, people can move money glob- ally on mobile devices and immediately convert it into almost any currency they want. They have instant access to informa- tion, and the cost is a fraction of what it used to be. for both us and our clients. These capa- bilities have dramatically reduced costs to investors and issuers for capital raising and securities transactions. The cost and ability to raise capital and buy and sell securities. Thirty years ago, it cost, on average, 15 cents to trade a share of stock, 100 basis points to buy or sell a corporate single-A bond and $200,000 to do a $100 million interest rate swap. Today, it costs, on average, 1.5 cents to trade a share of stock, 10 basis points to buy a corporate single-A bond and $10,000 to do a $100 million interest rate swap. And much can be done electronically, increasingly on a mobile device and with mostly straight-through processing, which reduces error rates and operational costs ATMs. Today, ATMs are ubiquitous (we have almost 18,000 ATMs, and our customers love them). These ATMs have gone from simple cash dispensers to state-of-the-art service centers, allowing customers to receive different denomina- tions of bills, accept deposited checks, pay certain bills and access all their accounts. Consumer and small business banking accounts. Many decades ago, bank accounts meant checks and a monthly statement, with few additional benefits provided to customers (other than maybe a toaster). Today, most checking accounts come with many benefits: debit cards, online bill pay, 24-hour access to online account informa- tion, fraud alerts, mobile banking, relevant rewards and ATM access. We commonly hear the comment that a bank of our size cannot generate economies of scale that benefit the client. And we often hear people say that banks don't innovate. Neither of these comments is accurate. Below I give a few examples of the large and small innovations that we are working on: Yes, we are always improving our economies of scale (to the ultimate benefit of our clients). And yes, over time, banks have been enormous innovators. origination system that will set a new industry standard for closure speed and customer service. 29 Commercial Term Lending. In our Commer- cial Term Lending business, our competi- tive advantage is our process - we strive to close commercial real estate loans faster and more efficiently than the industry average. That has allowed us to drive $25 billion of loan growth since 2010, representing a five-year compound average growth rate (CAGR) of 11% and outpacing the industry CAGR of 4% while maintaining credit discipline. Technological innovation will continue to improve our process – later in the year, we will be rolling out a proprietary loan Chase Business Quick Capital. Working with a FinTech company called OnDeck, we will be piloting a new working capital product. The process will be entirely digital, with approval and funding generally received within one day vs. the current process that can take up to one month or more. The loans will be Chase branded, retained on our balance sheet, and subject to our pricing and risk parameters. Our new brand "Chase for Business" is not just a brand. Over time, we will simplify forms, speed applications and dramatically improve the customer experience. This year or next, we will roll out an online digital applica- tion that allows a Business Banking customer to sign up for the “triple play" with one signature and in one day. "Triple play" stands for a deposit account, a business credit card and Chase merchant processing - all at once. Now that's customer service! Small business digital. Small businesses are important to Chase and to the communi- ties we serve. Small businesses have a variety of banking needs, with approxi- mately 60% of our customers using our checking accounts or business credit cards. And like our consumer client base, they depend heavily on the technology that already is offered in our Consumer busi- ness. But we are very excited about two new initiatives this year: While we make a huge effort to protect our own company in terms of cybersecu- rity, we try to help protect our clients from cyber threats as well. We have extensive fraud and malware detection capabilities that significantly reduce wire fraud on our customers. We've increased our client cybersecurity education and awareness programs, having communicated with more than 11,000 corporate customers on this topic and hosting nearly 50 cybersecu- rity client events in 2015. Digital Commercial Banking. In Commercial Banking, J.P. Morgan ACCESS delivers a platform for clients to manage and pull together all their Treasury activities in a single, secure portal, which was ranked as the #1 cash management portal in North America by Greenwich Associates in 2014. We continue to invest in digital enhance- ments, releasing in 2015 our proprietary and integrated mobile solution for remote check deposits to help clients further streamline their back-office reconciliations. We are also investing in improving the overall user experience around key items such as entitlements (designating who can make payments) and workflow, bringing to our commercial digital platforms some of the same enhancements we've brought to our Consumer Banking sites. We will be investing approximately $300 million over the next three years in digital initiatives for Asset Manage- ment. In Global Wealth Management, we have modernized the online experience for clients, enabled mobile access, and launched a digital portal for access to our research and analysis across all channels. In addition, we are rolling out a user- friendly and powerful planning tool that our advisors can use with clients in real time. We are also working on some great new initiatives around digital wealth management, which we will disclose later this year. Digital and Global Wealth Management. • You can rest assured that we continually and vigorously analyze the marketplace, including FinTech companies. We want to stay up to date and be extremely informed, and we are always looking for ways to improve what we do. We are perfectly willing to compete by building capabilities (we have large capabilities in-house) or to collaborate by partnering. Whether we compete or collaborate, we try to do what is in the best interest of the customer. We also partner with more than 100 FinTech companies - just as we have partnered over the past decade with hundreds of other technology providers. We need to be very technologically competent because we know that some of our competi- tors will be very good. All businesses have clear weak spots, and those weaknesses will be and should be - exploited by competi- tors. This is how competitive markets work. One of the areas we spend a lot of time thinking and worrying about is payments. Part of the payments system is based on archaic, legacy architecture that is often unfriendly to the customer. How do you intend to win in payments, particularly with so many strong competitors - many from Silicon Valley? We have enormous quantities of data, and we have always been data fanatics, using big data responsibly in loan underwriting, market-making, client selection, credit under- writing and risk management, among other areas. But comparing today's big data with yesterday's old-style data is like the differ- ence between a mobile phone and a rotary phone. Big data truly is powerful and can be used extensively to improve our company. How and why do you use big data? In Asset Management, we have dedicated groups that cover highly specialized segments. Some of these segments are: Defined Benefit Pension Plans, Defined Contribution Pension Plans, Endowments & Foundations, Family Offices and Insurance Companies. this model, we can provide investment banking services, comprehensive payment capabilities and international products to address the needs of technology clients through every stage of growth. Technology industry group. To serve our technology clients, we have expanded our coverage to include 30 bankers in 11 key markets, all highly aligned with our Investment Banking team. With delivering access to capital and other financial services, we can help our healthcare clients manage the constantly changing regulatory environment and adjust their businesses to comply with the Patient Protection and Affordable Care Act and other new regulations. In addi- tion, our web-based tools are making it easier for healthcare providers to migrate payments from expensive paper checks to efficient electronic transactions. Healthcare industry group. In addition to • 32 Agricultural industry group. Not only do we have specialized underwriting for clients within this group, but we also can help our clients navigate commodity price cycles and seasonality, as well as provide industry-specific credit and risk manage- ment tools, such as interest rate and commodity hedging. In Commercial Banking, we continue to develop and enhance our Specialized Industries coverage, which now serves a total of 15 distinct industries and approximately 9,000 clients across the United States, with eight industries launched in the last five years. Below are a few service examples taken from these new industries: Commercial Banking. We are using big data in many ways in Commercial Banking. One area is responsible prospecting. It always was hard to get a proper list of client prospects (i.e., get the prospect's working telephone number or email address, get an accurate description of the business and maybe get an introduction to the decision maker at the company). Using big data, we have uncovered and qualified twice as many high-quality pros- pects, and we are significantly more effec- tive in assuring that the best banker is calling on the highest-potential prospects. This has given us confidence in knowing that if we hire more bankers, they can be profitably deployed. out an "Always On Offers" section for our customers on chase.com, where they can access all the products they qualify for at any given time. We will always be segmenting our busi- nesses to become more knowledgeable about and closer to the client. This segmentation allows us to tailor our products and services to better serve their needs. Below are some examples of how and why we do this. You always seem to be segmenting your businesses - how and why are you doing this? I hope you can see why we are so excited. Corporate QuickPay. Leveraging tremendous investment in our retail payment capa- bilities, our wholesale businesses launched Corporate QuickPay in 2015. This mobile and web-based solution provides our clients with a low-cost alternative to expensive paper checks, reducing their expenses by almost two-thirds. In addition, the platform dramati- cally improves security, increases payment- processing speed, eases reporting and signifi- cantly enhances the customer experience. investment in Chase Pay is not as certain. But we think that the investment will be worth it and that it will help drive more merchants wanting to do business with us and more customers wanting to open checking accounts with us and use our credit cards. I also want to mention one more payment capability, this one for our corporate clients: We are absolutely convinced that the trifecta Chase Paymentech, ChaseNet and Chase Pay - will be dramatically better, cheaper and safer for our customers and our merchants. We also are convinced that the investments we are making in Chase Paymentech and ChaseNet will pay off handsomely. The than 7,500 company-operated Starbucks loca- tions in the United States and to reload a Star- bucks Card within the Starbucks mobile app and on starbucks.com. Finally, to make Chase Pay even more attractive, we are building ... real-time person-to-person (P2P) payments. Real-time P2P payments. In conjunction with six partner banks, Chase is launching a P2P solution with real-time funds availability. The new P2P solution will securely make real-time funds available through a single consumer- facing brand. Chase and the partner banks represent 60% of all U.S. consumers with mobile banking apps. We intend to keep P2P free for consumers, and the network consor- tium is open for all banks to join. 31 ChaseNet. Chase Net, through Visa, allows us to offer a merchant different and cheaper pricing, a streamlined contract and rules, and enhanced data sharing, which can facilitate sales and authorization rates. Again, these are all things merchants want. (You can see that we are trying hard to improve the relationship between banks and merchants.) We expect volume in ChaseNet to reach approximately $50 billion in 2016 (up 100% from 2015), as we have signed up and are starting to onboard clients such as Starbucks, Chevron, Marriott and Rite Aid. In conjunc- tion with Chase Paymentech and ChaseNet, both of which allow us to offer merchants great deals, we also can offer ... Chase Pay. Chase Pay. Chase Pay, our Chase-branded digital wallet, is the digital equivalent to using your debit or credit card. It will allow you to pay online with a "Chase Pay" button or in-store with your mobile phone. We also hope to get the Chase Pay button inside merchant apps. Chase Pay will offer lower cost of payment, loyalty programs and fraud liability protection to merchants, as well as simple checkout, loyalty rewards and account protection to consumers. As one great example, Chase has signed a payments agree- ment with Starbucks, which, we hope, will drive Chase Pay adoption. Customers will be able to use the Chase Pay mobile app at more Chase Paymentech. We already are one of the largest merchant processors in the United States (merchant processors provide those little machines that you swipe your card through at the point of sale in a store or that process online payments). We are quickly signing up large and medium-sized merchants this year alone, we signed up some names that you all recognize, including Starbucks, Chevron, Marriott, Rite Aid and Cinemark. And I've already described how the partnership with Busi- ness Banking makes it easier for small busi- nesses to connect with Chase Paymentech. In all these instances, we have simplified, and, in some cases, offered better pricing, as well as made signup easier - exactly what the merchants want. And very often it comes with... ChaseNet. Right now, we are one of the biggest payments companies in the world (across credit and debit cards, merchant payments, global wire transfers, etc.). But that has not lulled us into a false sense of security - and we know we need to continue to innovate aggressively to grow and win in this area. The trifecta of Chase Paymentech, ChaseNet and Chase Pay, supported by significant investment in innovation, has us very excited and gives us a great opportunity to continue to be one of the leading companies in the payments business. Let me explain why. In Consumer Banking, we have the benefit of really knowing our customers. We know about their financial stability, interests, where they live and their families. That data can be a tremendous force in serving them. By understanding customers well beyond a demographic profile, we can better antici- pate what they need. Historically, we used demographics and behavior to segment our customers, but we increasingly take attitudes, values and aspirations into consideration to offer each customer more relevant and personalized products, services and rewards. As one important example, we hope to roll ingly painful for our customers, and it is difficult, costly and painful to us and our reputation. In part, by making fewer FHA loans, we have helped reduce our foreclo- sure inventory by more than 80%, and we are negotiating arrangements with Fannie Mae and Freddie Mac to have any delinquent mortgages insured by them be serviced by them. 1Q07 2007 3Q07 4Q07 1Q08 2008 3Q08 4Q08 1Q09 So yes, public policy is critical to a healthy and functioning economy. Now I'd like to turn my attention to a more forward-looking view of some of the potential risks out there today that are driven by public policy: $1.5 $474 $92 $116 ■Small business 18% (8)% 5% 11% $1.4 $1.3 $1.4 $17 $82 $108 $19 $91 $1.6 7% at December 31, Corporate clients ($ in trillions) Consumer and Commercial Banking ($ in billions) Year-over-year change $583 $601 $22 '11 to '12 '12 to '13 '13 to '14 '14 to '15 $556 $18 $20 $523 Corporate clients (9)% 20% (11)% $131 $122 Card & Auto management ■Mortgage/ 22% (7)% (53)% 34% Home equity $163 Total Consumer and 17% 36 48 (10)% 15% $127 Commercial Banking $191 $177 $100 $141 $165 $185 $110 (10)% 12% 18% 7% ■Commercial/ 11% 8% New and Renewed Credit and Capital for Our Clients 41% Middle market $188 Asset 41% 17% (23)% 29% 1% $156 43 Banks were there for their clients, particularly when the capital markets were not - we need this to continue. at the core of the system. They educate the world about companies and markets, they syndicate credit and market risk, they hold and move money and assets, and they neces- sarily create discipline among borrowers and transparency in the market. To do this well, America needs all different kinds of financial institutions and all different kinds of banks – large and small. Does the United States really need large banks? There is a great need for the services of all banks, from large global banks to smaller regional and community banks. That said, our large, global Corporate & Investment Bank does things that regional and commu- nity banks simply cannot do. We offer unique capabilities to large corporations, large investors and governments, including federal institutions, states and cities. Only large banks can bank large institutions. Of the 26 million businesses in the United States, only 4,000 are public companies. While accounting for less than 0.02% of all firms, these companies represent one-third of private sector employment and almost half of the total $2.3 trillion of business capital expenditures. And most are multi- nationals doing business in many countries around the world. In addition to corpora- tions, governments and government insti- tutions such as central banks and sover- eign wealth funds – need financial services. The financial needs of all these institutions are extraordinary. We provide many of the services they require. For example, we essentially maintain checking accounts for these institutions in many countries and currencies. We provide extensive credit lines or raise capital for these clients, often in multiple jurisdictions and in multiple curren- cies. On an average day, JPMorgan Chase - moves approximately $5 trillion for these types of institutions, raises or lends $6 billion of capital for these institutions, and buys or sells approximately $1.5 trillion of securities to serve investors and issuers. We do all this efficiently and safely for our clients. In addi- tion, as a firm, we spend approximately $700 million a year on research so that we can educate investors, institutions and govern- ments about economies, markets and compa- nies. For countries, we raised $60 billion of capital in 2015. We help these nations develop their capital markets, get ratings from ratings agencies and, in general, expand their knowledge. The fact is that almost everything we do is because clients want and need our various services. Put "large" in context. While we are a large bank, it might surprise you to know two facts: (1) The assets of all banks in the United States are a much smaller part of the country's economy, relatively, than in most other large, developed countries; and (2) America's top five banks by assets are smaller, relatively, to total banking assets in America than in most other large, developed countries. As shown in the following charts, this framework means banks in the United States are less consolidated. 40 Total Bank Assets as a % of GDP by Country¹ 120% 250% 220% 220% 220% 350% 350% For the people of a country to thrive, you need a successful economy and markets. For an economy to be successful, it is an absolute necessity to have a healthy and successful banking system. The United States has a large, vibrant financial system, from asset managers and private equity sponsors to hedge funds, non-banks, venture capital- ists, public and private market participants, small to large investors and banks. Banks are United Germany Canada Japan China France United States² CRITICAL TO A COUNTRY'S SUCCESS - BANKS' ROLES HAVE CHANGED, BUT THEY WILL NEVER BE A UTILITY 39 COMMITMENT TO OUR VETS by Stan McChrystal, Retired General, U.S. Army - In early 2011, two employees of JPMorgan Chase came to wintry New Haven, Connecticut, to talk about veterans. Specifically, they told me that Jamie Dimon felt the bank could, and should, do more to help the many veterans returning from service many who were in Iraq and Afghanistan - take their rightful place in civilian society. Since 9/11, the military had enjoyed tremendous support from the American people, but seemingly intractable problems of reintegration, particularly challenges with meaningful employment, haunted an embarrassingly large number of former warriors and their families. I listened with interest and no small amount of cautious skepticism. I was aware of countless programs initiated with the best of intentions that soon became more talk than action and was worried this might be the same. The JPMorgan Chase people asked if I thought the bank should create a program to help veterans find employment and if the bank did start such a program, would I join the advisory council for it. I thought for a moment and then responded: “If Jamie is seriously willing to commit the bank to the effort," I replied, "it's the right thing to do, and I'm in. If not, there are other, far less ambitious ways to offer the bank's help for veterans." As we talked further, they convinced me that Jamie, and the full energy that JPMorgan Chase could bring, would be behind the effort. That was almost five years ago, and JPMorgan Chase has surpassed my every hope and expectation. By committing full-time talent and including the personal involvement of senior leadership, the firm has been the strongest force in veterans' employment in America. The Veteran Jobs Mission program has not only implemented truly cutting- edge programs inside the bank to recruit, train, mentor and develop veterans – resulting in an increase of more than 10,000 veterans within the bank since 2011 – but the program also has demonstrated the power of commitment. An impressive number of American businesses have set and met employment goals (to date, over 300,000 veterans have been hired collectively, with a goal of hiring 1 million) that would have been considered unattainable at the start. CREATING CAREER-FOCUSED EDUCATION by Freeman A. Hrabowski III, President of the University of Maryland, Baltimore County Too many people are left out of work or are stuck in low-wage, low-skill jobs without a path to meaningful employment and the chance to get ahead. Among young people, this truly is a national tragedy: More than 5 million young Americans, including one in five African-American and one in six Latino youths, are neither attending school nor working. JPMorgan Chase's New Skills for Youth initiative is an important example of educators and busi- ness leaders partnering to equip young people with the skills and experience to be career ready. The social and economic hurdles faced by young people of color and those who come from low-income families have been exacerbated by the growing crisis of high inner city unemployment and low high school graduation rates. With too many young people marginalized, economic growth slows, and social challenges increase. The public and private sectors must work together to change this. - Educators need to emphasize both college and career readiness. They need to recognize that there is growing demand for technically trained, middle-skill workers – from robotics technicians to licensed practical nurses - and better align what they teach with the talent needs of employers. At the same time, business leaders need to support the education system as it strives to teach today's skills and help students develop into critical thinkers. A bachelor's degree is as important as ever, and universities must do more to support students of all backgrounds who arrive on our campuses. However, we need to recognize that not all college and career pathways include pursuing a four-year degree immediately, and we need to eliminate the stigma attached to alternate paths. High-quality, rigorous career and technical education programs can connect people to high-skill, well-paying jobs - and they don't preclude earning a four-year degree down the road. Classes dedicated to robotics, medical science, mechanics and coding build skills that employers desperately need. They also prepare students to land great jobs. Recent education reforms are making progress, but we still need greater focus on preparing young people, from all income levels, with the skills and experiences to be college and career ready. The public and private sectors need to forge deeper relation- ships and make greater investments in developing and expanding effective models of career-focused education that are aligned with the needs of emerging industries. This is an investment not only in growing our economy but also in providing more of our young people with a tangible path out of poverty and a real chance at economic success. VI. A SAFE, STRONG BANKING INDUSTRY IS ABSOLUTELY Kingdom 1 Approximate percentages based on 2014 data. 2 Excludes the estimated impact of certain derivatives netting. year, provided $5.3 billion in secured repo financing, extended $1.4 billion in trading line financing and provided $7 billion in other unsecured financing to hundreds of banks nationwide. This is a story of symbiosis among our banks rather than a binary choice between big and small. Yes, all banks are competitors in the marketplace. But marketplace competition is not zero-sum. In banking, your compet- itor can also be your customer. Large banks ultimately would be diminished if regional and community banks were weakened, and, just as surely, those smaller institutions would lose out if America's large banks were hobbled. We require a system that serves the needs of all Americans, from customers getting their first mortgage to farmers and small business owners to our largest multina- tional companies. America faces enough real challenges without inventing conflict where none need exist. Rather, banks of all sizes do themselves and their stakeholders better service by acknowledging the specific value different types of institutions offer. Then we all can get on with the business of serving our distinctive roles in strengthening the economy, our communities and our country. Banks cannot be utilities. Utilities are monopolies; i.e., generally only one company is operating in a market. And because of that, prices and returns are regu- lated. Banks do not have the same relation- ship with their clients as most other compa- nies do. When a customer walks into a store and wants to buy an item, the store sells it. By contrast, very often a bank needs to turn a customer down; for example, in connec- tion with a credit card or a loan. Responsible lending is good, but irresponsible lending is bad for the economy and for the client (we clearly experienced this in the Great Recession). Banks are more like partners with their clients - and they are often active participants in their clients' financial affairs. They frequently are in the position where they have to insist that clients operate with discipline – by asking for collateral, putting 42 covenants in place or forcing the sale of assets. This does not always create friends, but it is critical for appropriate lending and the proper functioning of markets. Banks have to continuously make judgments on risk, and appropriately price for it, and they have to do this while competing for a client's business. There is nothing about banking that remotely resembles a utility. America's financial system is the finest the world has ever seen - let's ensure it stays that way. The position of America's leading banks is like many other U.S. industries - they are among the global leaders. If we are not allowed to compete, we will become less diversified and less efficient. I do not want any American to look back in 20 years and try to figure out how and why America's banks lost the leadership position in finan- cial services. If not us, it will be someone else and likely a Chinese bank. Today, many Chinese banks already are larger than we are, and they continue to grow rapidly. They are ambitious, they are supported by their government and they have a competitive reason to go global – the Chinese banks are following and supporting their Chinese companies with the financial services that are required to expand abroad. Not only are America's largest banks global leaders, but they help set global standards for financial markets, companies, and even coun- tries and controls (such as anti-money laun- dering). Finally, banks bring huge resources - financial and knowledge – to America's major flagship companies and investors, thereby helping them maintain their global leadership positions. Why do you say that banks need to be steadfast and always there for their clients - doesn't that always put you in the middle of the storm? Yes, to an extent. When an economy weakens, banks will see it in lower busi- ness volumes and higher credit losses. Of course, we want to manage this carefully, but it is part of the cost of doing business. Building a banking business takes decades of training bankers, nurturing relation- ships, opening branches and developing the proper technology. It is not like buying or selling a stock. Clients, from consumers to countries, expect you to be there in both good times and the toughest of times. Banks and their services are often the essential lifeblood to their clients. Therefore, it is part of the cost of doing business to manage through the cycles. JPMorgan Chase consistently supports consumers, businesses and communities in both good times and the toughest of times. In 2015, the firm provided $22 billion of credit to U.S. small businesses, which allowed them to develop new products, expand operations and hire more workers; $168 billion of credit to Commercial and Middle Market clients; $233 billion of credit to consumers; more than $68 billion of credit or capital raised for nonprofit and government entities, including states, municipalities, hospitals and universi- ties; and $1.4 trillion of credit or capital raised for corporations. In total, we extended credit and raised capital of more than $2 trillion for our clients. In addition to these correspondent banking services, large banks deliver mission-critical investment banking services. This includes helping smaller banks access debt and equity capital, supporting them through strategic combinations, enabling them to manage their securities portfolios, providing valuable risk management tools (such as interest rate swaps and foreign exchange), creating syndi- cated credit facilities that smaller banks' clients can participate in and offering direct financing. JPMorgan Chase has raised $16.2 billion in growth equity capital for smaller banks since 2014; advised on strategic combinations among regional and commu- nity banks valued at $52 billion; and, last Large banks also enable community banks to provide traditional mortgages by purchasing the mortgages that smaller banks originate, selling the loans to the agencies (e.g., Fannie Mae) or capital markets and continuing to service the borrower. In 2015, JPMorgan Chase purchased $10.4 billion in such resi- dential loans from 165 banks nationwide. Having said that, these very same regional and community banks depend on large banks such as ours to make their service offerings possible. First, large banks offer vital correspondent banking services for smaller institutions. These services include distributing and collecting physical cash, processing checks and clearing international payments. JPMorgan Chase alone extends such services to 339 small banks and 10 corporate credit unions across the country. Last year, we provided these institutions with $4.7 billion in intraday credit to facilitate cash management activities and processed $7.6 trillion in payments/receivables. Large banks such as JPMorgan Chase also have a strong local presence. We are proud to have branches and offices all across the country and to have the privilege of being woven into communities large and small. But we respect the fact that for some customers, there is no substitute for a locally based bank and that in some markets, a locally based lender is the best fit for the needs of the community. Top 5 Bank Assets as a % of Total Bank Assets by Country¹ 55% 50% 45% 90% 80% 75% The public markets, even though they are populated with a lot of very bright and talented people, are surprisingly fickle. The psychology and wisdom of crowds are not always rational, and they are very imper- sonal. People who buy and sell securities do not have a moral obligation to provide credit to clients. This is when banks' long- term relationships and fairly consistent 70% Our size and our diversification make us stronger. Our large and diversified earnings streams and good margins create a strong base of earnings that can withstand many different crises. Stock analysts have pointed out that JPMorgan Chase has among the lowest earnings volatility and revenue volatility among all banks. This strength is what allows us to invest in countries to support our clients and to have the staying power to survive tough times. We are a port of safety in almost any storm. Finally, our size gives us the ability to make large and innovative investments that are often needed to create new products and services or to improve our efficiency. The ultimate beneficiary of all this is our clients. Community banks are critical to the country - large banks provide essential services to them. (I prepared this section initially as an op-ed article, but I'd like you to see it in total.) Not long ago, I read some commentary excoriating big banks written by the CEO of a regional bank. The grievances weren't new or surprising - in the current climate, one doesn't have to look far to find someone attacking large financial institutions. But I recognized this particular bank as a client of ours. So I did some digging. It turns out that our firms have a relationship that goes back many years and spans a broad range of services. And it struck me how powerful the incentive is, in today's heated public dialogue, to frame issues as a winner-take-all fight between opposing interests: big vs. small. Main Street vs. Wall Street. It is a simple narrative, and while banks of all sizes make mistakes, certainly a key lesson of the crisis is that mistakes at the largest institutions can impact the broader financial system. But, as is often the case, reality tells a deeper story, and the U.S. financial services industry does not conform to simple narratives. It is a complex ecosystem that depends on diverse business models co-existing because there is no other way to effectively serve Ameri- ca's vast array of customers and clients. A healthy banking system depends on institu- tions of all sizes to drive innovation, build and support our financial infrastructure, and provide the essential services that support the U.S. economy and allow it to thrive. In our system, smaller regional and commu- nity banks play an indispensable role. These institutions sit close to the communities they serve. Their highest-ranking corporate officers live in the same neighborhoods as their clients. They are able to forge deep and long-standing relationships and bring a keen knowledge of the local economy and culture. They frequently are able to provide high- touch and specialized banking services, given their unique connection to their communities. 41 China Germany United Japan United France Canada States² Kingdom $112 5% 2011 2012 2013 2014 2015 Will banks ever regain a position of trust? How will this be done? Most banks actually are trusted by their clients, but generically, they are not. This dichotomy also is true with politicians, lawyers and the media – people trust the individuals they know, but when it comes to whether people trust them as a group, they do not. We believe that the only way to be restored to a position of trust is to earn it every day in every community and with every client. The reality is that banks, because of the disci- plined role they sometimes have to play and the need to say no in some instances, will not always be the best of friends with some of their clients. But banks still need to discharge that responsibility while continuing to regain a position of trust in society. There is no easy, simple answer other than: • • • Maintain steadfast, consistent and trans- parent behavior wherever they operate. Communicate honestly, clearly and consistently. Deliver great products and services. Admitting to mistakes is good, fixing them is better and learning from them is essential. • Make it easy for customers to deal with you - particularly when they have problems. 45 Focus on the customer and treat all clients the way you would want to be treated. 3 Includes initial public offerings (IPOS) and secondary market offerings. 1 Includes high-yield and investment-grade bonds. $0.0 $0.0 2009 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 $84 $2.0 $2.1 $1.9 $1.8 $1.8 $1.7 $1.6 $1.7 $1.5 $1.2 $1.3 $1.1 $1.1 $1.0 $1.1 $1.0 $4.0 $4.0 $2.3 $1.9 $1.4 $2.0 $0.7 $0.8 $1.2 $1.8 $1.2 $1.1 $1.2 $0.8 $1.3 $1.5 $(3.3) Capital markets issuances (left scale) Corporate bonds¹ ABS² Equity³ 2 Includes collateralized loan obligations and excludes mortgage-backed issuances. $1.0 Be great citizens in the community. Establish strong relationships with govern- ments and civic society. move on. Increased coordination among regulators. Having five, six or seven regulators involved in every issue does make things more complicated, expensive and inef- ficient, not just for banks but for regula- tors, too. This slows policymaking and rulemaking and is one reason why many of the rules still have not been completed. One of the lessons we have all learned is that policymakers need to move quickly in a crisis. While everyone has worked hard to be more coordinated, far more can be done. Be more forward looking. This is already happening. As banks are catching up on regulatory demands, the pace of change, while still rapid, is slowing. This sets the stage for both banks and regulators to be able to devote more resources to increas- ingly critical issues, including cyberse- curity, digital services, data protection, FinTech and emerging risks. As the financial system reaches the level of strength that regulations require, we hope banks can begin to expand slightly more rapidly (and, of course, responsibly) – both geographically and in terms of products and services - with the support and confidence of their regulators. This will also foster healthy economic growth, which we all so desperately want. 47 VII. GOOD PUBLIC POLICY IS CRITICALLY IMPORTANT Are you worried about bad public policy? Yes, bad public policy, and I'm not looking at this in a partisan way, creates risk for the economies of the world and the living standards of the people on this planet - and, therefore, for the future of JPMorgan Chase - more so than credit or market risks. We have many real-life examples that demonstrate how essential good public policy is to the health and welfare of a country. East Germany vs. West Germany. After World War II, East Germany and West Germany were in equal positions, both having been devastated by the war. After the war, West Germany flourished, creating a vibrant and healthy country for its citizens. East Germany (and, in fact, most of Eastern Europe), operating under different gover- nance and policies, was a complete disaster. This did not have to be the case. East Germany could have been just as successful as West Germany. This is a perfect example of how important policy is and also of how economics is not a zero-sum game. Argentina, Venezuela, Cuba, North Korea vs. Singapore, South Korea, Mexico. These coun- tries also provide us with some pretty strong contrasts. The first four countries mentioned above have performed poorly economically. The last three mentioned above have done rather well in the last several decades. You cannot credit this failure or success to the existence of great natural resources because, on both sides, some had these resources, and some did not. It would take too long to articulate it fully here, but strong public policy - fiscal, monetary, social, etc. - made all the difference. The countries that did not perform well had many reasons to be successful, but, they were not. In almost all these cases, their government took ineffec- tive actions in the name of the people. Detroit. Detroit is an example of failure at the city level. In the last 20 years, most American cities had a renaissance - Detroit did not. Detroit was a train wreck in slow motion for 20 years. The city had unsustainable - finances, corrupt government and a declining population that went from 2 million resi- dents to just over 750,000. It is tragic that this catastrophe had to happen before government started to rectify the situation. We have reported that we are making a huge investment in Detroit, and we are doing this because the leadership the Demo- cratic mayor and the Republican governor, working with business and nonprofit orga- nizations is taking rational and practical action in Detroit to fix the city's problems. These leaders talk about strengthening the police, improving schools, bringing jobs back, creating affordable housing, fixing streetlights and rehabilitating neighborhoods real things that actually matter and will help the people of Detroit. They do not couch their agenda in sanctimonious ideology. Fannie Mae and Freddie Mac. These are examples of poor policy at the industry and company level. Under government auspices and with federal government urging, Fannie and Freddie became the largest, most lever- aged and most speculative vehicles that the world had ever seen. And when they finally collapsed, they cost the U.S. government $189 billion. Their actions were a critical part of the failure of the mortgage market, which was at the heart of the Great Reces- sion. Many people spent time trying to figure out who was to blame more - the banks and mortgage brokers involved or Fannie and Freddie. Here is a better course - each should have acknowledged its mistakes and deter- mined what could have been done better. Finally, finishing the capital rules for banks will remove one additional drag on the banks and allow for more consistent capital planning. This would also help to improve confidence in the banks and, by extension, investor confidence. Treat regulators like full partners – and accept that you will not always agree. When they make a change in regulations, even ones you don't like, accept them and • Capital rules. Without reducing total capital levels, capital rules could be modified to be less procyclical, which could serve to both dampen a bubble and soften a bust. This alone could boost the economy and reduce overall economic risk. There are also some rules – for example, requiring that capital be held against a deposit at the Federal Reserve - that distort the normal functioning of the market. These could be eliminated with no risk to safety and soundness unless you think the Fed is a risky investment. As an industry, make fewer mistakes and behave better - the bad behavior of one individual reverberates and affects the entire industry. Finally, strong regulators and stronger standards for banks must ultimately mean that banks are meeting more rigorous stan- dards. Every bank is doing everything in its power to meet regulatory standards. It has been eight years since the financial crisis and six years since Dodd-Frank. Regulators should take more credit for the extraordi- nary amount that has been accomplished and should state this clearly to the American public. This should help improve consumer confidence in the banking system - and in the economy in general. Consumer and business confidence is the secret sauce for a healthy economy. It is free, and it would be good to sprinkle a bit more of it around. • Work with customers who are struggling - both individuals and companies. Are you and your regulators thinking more comprehensively and in a forward-looking way to play a role in helping to accelerate global growth? By any reasonable measure, the financial system is unquestionably stronger, and regu- lators deserve a lot of credit for this. But it also is true that thousands of rules, regula- tions and requirements were made - and needed to be made - quickly. The political and regulatory side wanted it done swiftly to ensure that events that happened in the Great Recession would never happen again. But now is the time when we can and should look at everything more deliberately and assess whether recent reforms have generated unintended consequences that merit attention. Some people speak of regulation like it is a simple, binary tradeoff - a stronger system or slower growth or vice versa. We believe that many times you can come up with regulations that do both - create a stronger system and enhance growth. 46 There will be a time to comprehensively review, coordinate and modify regulations to ensure maximum safety, create more efficiency and accelerate economic growth. Every major piece of legislation in the United States that was large and complex has been revisited at some point with the intention of making it better. The political time for this is not now, but we should do so for banking regulations someday. We are not looking to rewrite or to start over at all - just some modifications that make sense. Here are a few specific examples: • Liquidity. Regulators could give them- selves more tools for adjusting liquidity to accommodate market needs. This could be done with modest changes that could actually ameliorate the procyclical nature of the current rules and, in my opinion, enhance safety and soundness and improve the economy. Mortgages. Finishing and simplifying mort- gage rules around origination, servicing, capital requirements and securitizations would help create a more active mortgage market at a lower cost to customers and, again, at no risk to safety and soundness if done right. This, too, would be a plus to consumers and the economy. • $2.0 Commercial paper outstanding Total capital markets issuances ▼ Commercial paper outstanding (right scale) 10% 6% 8% 11% 3% 9% 4% (16)% $3.0 $824 $861 $722+ $755 Client assets¹ 10% 13% Consumer Wholesale $439 $3,163 Deposits 2011 2012 2013 2014 2015 Assets Entrusted to us by Our Clients at December 31, Deposits and client assets ($ in billions) 3% Year-over-year change $3,973 $3,883 $3,822 $503 $3,438 $464 $558 '11 to '12 '12 to '13 '13 to '14 '14 to '15 - % $398 $2,534 2 Represents activities associated with the safekeeping and servicing of assets. pricing and credit offerings are needed the most. The chart below shows how banks continued to be there for their clients as the markets were not. Corporations get the vital credit they need by issuing securities, including commercial paper, or by borrowing from banks. You can see in the chart below the dramatic drop in the issuance of securities and commercial paper once the financial crisis hit. Commer- cial paper outstanding alone dropped by $1 trillion, starving companies in desperate need of cash. You can see that bank loans outstanding, for the most part, were steady and consistent. This means that banks continued to renew or roll over credit to their clients - small, medium and large - when it was needed the most. This will be a little bit harder to do in the future because capital, liquidity and accounting rules are essentially more procy- clical than they were in the past. We esti- mate that if we were to enter a very difficult market, such as 2008, our capital needs could increase by 10%. Despite the market need for credit, banks would be in a position where, all things being equal, they would need to reduce the credit extended to maintain their own strong capital positions. $730 ($ in trillions) $7.0 $6.0 $5.0 $4.0 $3.0 $2.0- $1.0 → U.S. bank loans outstanding (left scale) 1 Represents assets under management, as well as custody, brokerage, administration and deposit accounts. $19,943 Quarterly Capital Markets Issuances and U.S. Bank Loans Outstanding 2007-2010 $20,485 $20,549 $2,603 Including non-operating deposits reduction of $200 billion $2,244 $2,035 2011 2012 2013 $2,609 2015 Assets under custody² ($ in billions) $16,870 44 $18,835 2014 are paperless within 30 days of open- ing an account, up dramatically from roughly 25% two years ago. Many customers prefer the convenience, and it's a more efficient option for the bank. Sending a customer an electronic statement costs about a penny vs. approximately 50 cents for a paper one. Even more important, we save a lot of trees in the process. 58 We also are participating in other consumer-to-business payments options, including Apple PayTM and Samsung Pay, to give our custom- ers choices in their payments - and to encourage them to make their Chase card their first choice. In addi- tion, we issued more than 80 million chip-enabled credit and debit cards to keep payments safe and secure. Payments is another significant area of opportunity. We're unique in the market because we are a complete payments system with an unmatched combination of scale and reach. Chase customers make approxi- mately 36 million credit and debit card payments every day on more than 90 million credit, debit and pre- paid card accounts. Our Commerce Solutions business processed almost $1 trillion of payments volume in 2015 alone. And our ChaseNetSM proprietary closed-loop network allows us to complete the entire payments transaction between cardholder and merchant. With that combination, we've built a world-class payments franchise, and it's become a significant differentiator for us. Last fall, we announced Chase PayS our proprietary digital payment solu- tion that will connect merchants and consumers through a simple, secure payment experience. It will address both the merchant experience and consumer-to-business payments. Payments ments not only drive revenue and deposits but represent new house- holds that we can deepen relation- ships with over time. That said, if the market turns or we see a change in how these investments perform, we can pull them back quickly. ~300,000 new households and -$2.6 billion in deposits. These invest- For example, a $100 million invest- ment in Credit Card marketing typi- cally generates on average ~400,000 new accounts, ~$3 billion in annual customer spend and -$600 million in outstanding balances. And the same investment in Consumer Banking marketing will generate on average Expense discipline Along with credit discipline, we have been expenses. very disciplined with Since 2012, we've made significant progress in reducing our noninterest expense by nearly $4 billion. We did this by making tough decisions across the firm to cut structural expenses. Our disciplined strategy may result in lower revenue growth in the short term compared with some of our competitors, but we believe our approach builds a more stable busi- ness for the long term. We want to establish sustainable credit for our customers in good times and bad and ensure that our company and our shareholders are protected from a bubble mentality that may come back to haunt us later. In Auto, we've seen certain competi- tors get more aggressive in lending to customers with riskier credit, but we've maintained our discipline by focusing on customers with high credit scores and responsible loan-to- value ratios. Nowhere has this been more true than in our Mortgage Banking busi- ness. We've evolved into a higher- quality, less volatile business with fewer products. We continue to improve the quality of our servicing portfolio both by managing down our defaulted units and increasing the quality of our new originations. We've also continued to simplify by eliminating complex products that few of our customers were using. And we are seeing results. Our net charge-off rates in Mortgage Banking are down from a high of 4.31% in 2009. And approximately 90% of our Mortgage Banking losses from 2008 to 2015 were from products we no longer offer today. We are experiencing one of the most benign credit environments we have ever seen. While low interest rates have been a headwind for Consumer Banking, low credit losses have been a significant tailwind. Net charge-off rates are very low across CCB at 0.99%. We know it won't last forever. We have seen these cycles turn quickly, and we won't forget the hard- fought lessons of 2008. We are very focused on maintaining our highly disciplined approach to credit and running a high-quality lending busi- ness that should have relative stability throughout the economic cycle. 57 Credit - the best of times However, it's important to distin- guish what expenses need to be cut and which investments can generate value for our customers and future revenue for our shareholders. There are two key areas where we have been steadfast in funding: technol- ogy and marketing. We've invested to upgrade our systems, making them more automated and easier to use for customers and employees. And we know continued investment in mar- keting provides proven returns. Today's ATMs have come a long way since they were first installed in 1969 - they now are another important digital option for customers. Nearly 90% of transactions that historically were performed in branches by a teller soon will be possible at our new ATMs. That's a huge conven- ience for our customers who want to self-serve we have nearly 18,000 ATMs around the country. Digital also is a significantly less expensive way to serve customers - it costs us about half as much to serve a digitally centric customer than all other primary relationships. As an example, the cost to deposit a check with a teller is about 65 cents, whereas a check deposited with mobile QuickDeposit costs pennies. And in 2016, our customers will be able to withdraw cash using a PIN from their phone rather than a debit card. We've also made it easier than ever for customers who prefer electronic statements to receive them. Customers now can easily access their state- ments online on their desktops, on their phones or other mobile devices at their convenience. Today, more than 60% of new checking accounts 9% 2% that used to be done in branches are increasingly migrating to faster and easier digital channels. Of the 3.7 million new checking accounts we acquired in 2015, almost 60% of these were for millennial customers, who often choose Chase because of our digital capabilities. While millen- nials clearly are a digital-first genera- tion, research shows that approxi- mately 60% of all consumers rate mobile banking as an important or extremely important factor when switching banks. In fact, for new cus- tomers of Consumer Banking, 65% actively use mobile banking after six months, up from 53% in 2014. 2015 Performance Highlights Key business drivers $ in billions, except ratios and where otherwise noted; all balances are average 2015 ΥΟΥ Consumer & Households (in millions) - Community Banking Active mobile users (in millions) 22.8 1% 20% New accounts opened¹ (in millions) Sales volume¹ 8.7 $496 Loans $126 Net charge-off rate² 2.51% In short, scale matters. Scale matters to our shareholders because it allows us to use our strong operating lever- age to invest and grow in good times and bad. And scale matters to our customers because we can provide them with leading products that meet all of their financial needs at every stage of their lives. But we know customers don't care about scale unless it's relevant to them. (1%) 7% 1% (24 bps) We also continue to lead the industry in digital adoption. Chase.com is the #1 most visited banking portal in the United States, with nearly 40 million active online customers. Our Chase Mobile app has nearly 23 million active mobile customers, up 20% since 2014, the highest mobile growth rate among large banks. Scale matters Looking ahead We are at the forefront of change in the industry, and we continue to grow our core and strategic capabilities to sustain our competitiveness. Our sophisticated interest rate and liquidity risk manage- ment frameworks prepare us for a range of market scenarios and ongoing regulatory changes. Our focus on tech- nology, be it developing innovative solu- tions, capitalizing on big data or invest- ing in cyber defenses, underscores the firm's commitment to leadership and excellence and to being the most effec- tive provider of financial services across all categories. We continue to invest in our most important asset, our people. We look forward to serving the needs of the next as well as the current genera- tion of customers, clients and employ- ees. We will continue to advance and protect the firm's position as a world- class financial institution - in a culture rooted in both ingenuity and integrity. Matt Matt Zames Chief Operating Officer 55 Consumer & Community Banking 2015 financial results Consumer & Community Banking (CCB) had another strong year in 2015. For the full year, we achieved a return on equity of 18% on net income of $9.8 billion and revenue of $43.8 billion. All of our CCB businesses performed well. We continued our strategy of delivering an outstanding customer experience and developing stronger relationships with customers. In 2015, we added approximately 600,000 households to Chase; and today, we have consumer relation- ships with nearly 50% of U.S. house- holds and over 90 million credit, debit and prepaid accounts. In 2015, we also stepped up our focus on growing engaged customers - people who choose Chase as their primary bank and have a Chase debit or credit card at the top of their wal- let. In doing so, we grew our CCB average deposits 9% to more than $530 billion and are #1 in primary bank relationships within our Chase footprint. And we remain the #1 56 Gordon Smith credit card issuer in the United States based on loans outstanding. When I look back over the last three years, the people in CCB have made remarkable progress. It felt like only a short time ago when we were faced with considerable headwinds - several regulatory actions, inconsis- tent customer experiences across Chase and an expense base growing faster than revenue. And all this was happening during a period of formidable economic headwinds - an extremely challenged Mortgage Banking market and flat interest rates compressed our net interest income in Consumer Banking. We worked through that rough eco- nomic period by relentlessly focus- ing on three priorities: 1) strengthen- ing our controls, 2) delivering a great customer experience and 3) reducing expenses. These three priorities have become a core part of our DNA and how we run the business. We had to make some very tough decisions around simplifying our business, reducing the number of people and prioritizing investments to focus on our strategy. We had to stop doing things we liked and dis- continue some products that just weren't core to how we serve custom- ers. And we are very glad we did. We will not lose our intense focus on those priorities, but with several key milestones behind us, we now can of innovation at Chase. We are excited about what's coming in 2016 - new product launches, digital features, technology and innovative marketing investments. accelerate the pace In my nine years at Chase, I've never been more optimistic about where we are and where we are headed. In short, I wouldn't trade our hand for anyone else's. We have a set of busi- nesses with leadership positions that would be very difficult to replicate. In 2015, Chase was #1 in total U.S. credit and debit payments volume, the #1 wholly owned merchant acquirer, the #2 mortgage originator and servicer, and the #3 bank auto lender. We also grew our deposit volumes at nearly twice the industry growth rate. And we continue to deepen relationships across Chase. Commerce Solutions Merchant processing volume $949 Loan originations Deposits Consumer Banking Business Banking 1 Excludes Commercial Card 2 Excludes held-for-sale loans Client investment assets (end of period) 3 Excludes write-offs of purchased credit-impaired loans bps = basis points Scale does not mean acting like a "big bank." Today's customers expect a great customer experience every- where they do business, and banking is no exception. We have been intensely focused on delivering an outstanding customer experience – customer by customer across every interaction branches, call centers, chase.com and mobile banking. - We measure customers' satisfaction in many ways. One key source is J.D. Power, where Chase has made signifi- cant progress since 2010. Our Credit Card business now is #3, up from #5 in 2010, and our score jumped 81 points over the same time frame. In addition, Chase has been recognized nationally as having the strongest per- formance in attracting new customers, satisfying and retaining customers, and winning a larger share of its cus- tomers' total retail banking business by TNS for the third year in a row. $101 11% $20 6% $7 3% $414 $219 Loans Deposits (41%) $0.3 12% Credit Card Auto Finance Loan and lease originations $32 18% Loan and lease portfolio $64 9% to bring servicemen and women with unique leadership skills and experience – for example, in cybersecurity – to the private sector. The more than 10,000 veterans hired by the firm have made a demonstrable impact on our culture. Our Business Principles laid the foun- dation for the firm's new Leadership Edge training program to develop out- standing leaders and managers. This year, senior leaders across the COO organization were major participants and will be going forward. We will con- tinue to reinforce a strong sense of per- sonal accountability and ownership for everything we do among all employees in all locations and at all levels. Total mortgage originations 36% Third-party mortgage loans serviced $715 (9%) Mortgage Banking Loans $204 11% Mortgage Banking net charge-offs³ $106 - 57.8 The COO drove the global initiative to establish a Culture and Conduct pro- gram to reinforce the firm's Business Principles across all businesses and functions. We put it front and center on the agenda and met with more than 16,000 employees to hear first- hand what drives their behavior and to better understand how to motivate people to do the right thing. We implemented a comprehensive gover- nance structure and reporting that will allow us to monitor progress against action plans. Our efforts are reviewed at all levels of the organiza- tion, up to our Board of Directors' Compensation & Management Devel- opment Committee, and will incorpo- rate the development of additional metrics, which will reflect, over time and in aggregate, trends in the state of our firm's culture. I am honored to work at this company and with its outstanding people. What they have accomplished during these often difficult circumstances has been extraordinary. I know that if you could see our people up close in action, you would join me in expressing deep gratitude to them. I am proud to be their partner. Jane Pon Jamie Dimon Chairman and Chief Executive Officer April 6, 2016 51 Investing in Our Future As one of the largest, most systemi- cally important financial institu- tions in the world, we are not only a benchmark for safety and sound- ness, we have a responsibility to play a leadership role in advancing the industry and its business prac- tices. To meet the evolving needs of our customers and clients, as well as the global financial system more broadly, we are committed to con- tinually developing new solutions while maintaining a robust and secure infrastructure. As the firm's Chief Operating Officer, I am responsible for many critical functions across the firm, including Treasury, the Chief Investment Office, Global Technology, Opera- tions, Corporate Strategy, Global Real Estate, Oversight & Control, Compli- ance, Global Security & Military Affairs and Regulatory Affairs, among others. The Chief Operating Office (COO) drives progress on ini- tiatives that are vital to the firm's long-term success. Matt Zames Creating new tools to manage our balance sheet, liquidity and interest rate risk Treasury and the Chief Investment Office are central to managing the firm's balance sheet. Together with our lines of business, we achieved a tremendous amount in 2015; most notably, we overdelivered on our strategic efforts to decrease non- operating deposits and meaningfully reduce the firm's GSIB capital sur- charge from 4.5% to an estimated 3.5% with no material impact to our firm or our clients and, impor- tantly, securing a new grounding point for the firm. - We devoted significant attention to studying our current business mix to respond strategically to evolving regu- latory requirements and to maximize shareholder value. We introduced a comprehensive firmwide balance sheet framework designed to objec- tively analyze and consider our busi- ness activities relative to some 20 con- straints, ranging from liquidity and regulatory capital to GSIB and CCAR. This framework now is being lever- aged in strategic review and planning sessions across the firm. 2015 featured the first rate hike by the Federal Reserve in nearly a decade, an event for which we have been prepar- ing; and, while the future is never cer- tain, we are increasingly smarter and better prepared to manage against whatever scenario plays out. We expanded our capacity to run interest rate scenarios and further industrial- ized our processes and risk engines, securing the foundation of our risk management practices. In a continuing effort to evolve our deposit pricing framework, we completed a series of granular reviews of our deposit models and recalibrated to better capture interest rate sensitivities and potential migration outcomes as rates normalize. In 2015, we implemented our firmwide intraday liquidity framework, a pro- gram that was launched last year. We have substantially improved our ability to manage real-time liquidity risk and reduced the amount of intraday liquid- ity facilities by nearly $1 trillion. We can now, quite literally with the click of a button, view, monitor and manage in real time cash payments coming in or leaving the firm. More broadly, we remain compliant with all regulatory required and internally measured liquidity risk scenarios, with appropri- ately conservative liquidity buffers. We are a technology company Technology is the lifeblood of our organization, and it drives the deliv- ery of the secure products, platforms and services our customers and clients value and trust. We serve nearly 40 million digital customers and process $1 trillion in merchant transactions annually. Each day, we process $5 trillion of payments, as well as trade and settle $1.5 trillion of securities. We see technology as an essential core competency and a key differentiator to drive future growth in all of our businesses. 52 Last year, I outlined our major tech- nology investment areas in support of the firm's strategy; since then, these strategic priorities have become even more embedded into our technology DNA and are the focus of our invest- ment spend. In 2015, approximately 30% of the firm's more than $9 billion technology budget went toward new investment. As we continue to drive efficiency and prioritize innovation, we intend to shift even more dollars from "run the bank" operational activi- ties to "change the bank” investments. Protecting the firm In the first eight months of 2015, the Federal Bureau of Investigation reported a 270% increase in fraudu- lent wire transfers as a result of targeted business email compromise scams. At JPMorgan Chase, we typi- cally identify over 200 million mali- cious emails each month. To defend against these and other types of attacks, we continue to make signifi- cant investments in building a world- class cybersecurity operation. Globally, thousands of employees are focused on cybersecurity - working across the firm and with many partners to main- tain our defenses and enhance our resilience to threats. We continue to uplift standards and controls for our third-party providers, as well as for systems access across the firm. Three global Security Operations Centers monitor our systems 24 hours a day, seven days a week, in a true "follow the sun" model. We are embracing a proactive, intelligence-driven approach to detecting and preventing malicious activity as early as possible, ideally before the firm is even targeted. We also are taking a prominent role in the industry by leading a set of simulated cybersecurity exercises with our peer banks and other payment platforms to ensure that we, and the broader industry, are increasingly prepared for new cyberattack scenarios. IN CLOSING Innovation successes 50 Listening carefully to each other. Make an effort to understand when someone is right and acknowledge it. Each of us should read and listen to great thinkers who have an alternative point of view. Digital is a core part of our customer experience. We know digitally cen- tric customers are happier with Chase and stay with us longer. Since 2012, nearly 100 million transactions Digital Similarly, our Net Promotor Score (NPS), which tracks how many cus- tomers would refer a friend to Chase minus those who would not, has increased across most businesses most notably in Mortgage Banking originations, where NPS has gone up by 38 points since 2010. Finally, our Chase Mobile app is the #1 rated mobile banking app. However, we will never declare "victory" in provid- ing a great customer experience. There always will be work to do and areas where we aren't getting it totally right. But we feel extremely proud of the significant progress we've made and our upward momentum. Our current inability to work together in addressing important, long-term issues. We have spoken many times about the extraor- dinarily positive and resilient American economy. Today, it is growing stronger, and it is far better than you hear in the current polit- ical discourse. But we have serious issues that we need to address - even the United States does not have a divine right to success. I won't go into a lot of detail but will list only some key concerns: the long-term fiscal and tax issues (driven mostly by healthcare and Social Security costs, as well as complex and poorly designed corporate and individual taxes), immigration, education (especially in inner city schools) and the need for good, long- term infrastructure plans. I am not pointing fingers at the government in particular for our inability to act because it is all of us, as U.S. citizens, who need to face these problems. I do not believe that these issues will cause a crisis in the next five to 10 years, and, unfor- tunately, this may lull us into a false sense of security. But after 10 years, it will become clear that action will need to be taken. The problem is not that the U.S. economy won't be able to take care of its citizens - it is that taking away benefits, creating intergenera- tional warfare and scapegoating will make for very difficult and bad politics. This is a tragedy that we can see coming. Early action would be relatively painless. The potential exit of Britain from the European Union (Brexit). One can reasonably argue that Britain is better untethered to the bureau- cratic and sometimes dysfunctional European Union. This may be true in the long run, but let's analyze the risks. We mostly know what it looks like if Britain stays in the European Union - effectively, a continuation of a more predictable environment. But the range of outcomes of a Brexit is large and potentially unknown. The best case is that Britain can quickly renegotiate hundreds of trade and other contracts with countries around the world including the European Union. Even this scenario will result in years of uncer- tainty, and this uncertainty will hurt the economies of both Britain and the European Union. In a bad scenario, and this is not the worst-case scenario, trade retaliation against Britain by countries in the European Union is possible, even though this would not be in their own self-interest. Retaliation would make things even worse for the British and European economies. And it is hard to deter- mine if the long-run impact would strengthen the European Union or cause it to break apart. The European Union began with a collective resolve to establish a political union and peace after centuries of devastating wars and to create a common market that would result in a better economy and greater pros- perity for its citizens. These two goals still exist, and they are still worth striving for. We need a proper public policy response to technology, trade and globalization. Technology and globalization are the best things that ever happened to mankind, but we need to help those left behind. Technology is what has driven progress for all mankind. Without it, we all would be living in tents, hunting buffalo and hoping to live to age 40. From printing, which resulted in the dissemina- tion of information, to agriculture and to today's computers and healthcare - it's an astounding phenomenon - and the next 100 years will be just as astounding. The world and most people benefit enor- mously from innovative ideas; however, some people, some communities and some sectors in our economy do not. As we embrace progress, we need to recog- nize that technology and globalization can impact labor markets negatively, create job displacement, and contribute to the pay disparity between the skilled and unskilled. Political and business leaders have fallen short in not only acknowledging these chal- lenges but in dealing with them head on. We need to support solutions that address the displacement of workers and communi- ties through better job training, relocation support and income assistance. Some have suggested that dramatically expanding the earned income tax credit (effectively, paying people to work) may create a healthy and more egalitarian society. Also, we must address an education system that fails millions of young people who live in poor communities throughout the United States. 49 The answer to these challenges is not to hold back progress and the magic of tech- nology; the answer is to deal with the facts and ensure that public policy and public and private enterprise contribute to a healthy, functioning and inclusive economy. At JPMorgan Chase, we are trying to contribute to the debate on public policy. One new way we are doing this is through the development of our JPMorgan Chase Institute, which aims to support sounder economic and public policy through better facts, timely data and thoughtful analysis. Our work at the Institute, whether analyzing income and consumption volatility, small businesses, local spending by consumers or the impact of low gas prices, aims to inform policymakers, businesses and nonprofit leaders and help them make smarter deci- sions to advance global prosperity. What works and what doesn't work. We are deeply focused on recruiting top talent and training our next gen- eration of leaders across the firm. In addition to our efforts to source tomorrow's technologists, our veter- ans' recruitment program continues What doesn't work: Treating every decision like it is binary - my way or your way. Most decisions are not binary, and there are usually better answers waiting to be found if you do the analysis and involve the right people. Drawing straw men or creating scape- goats. These generally are subtle attempts to oversimplify someone's position in order to attack it, resulting in anger, misunderstanding and mistrust. Denigrating a whole class of people or society. This is always wrong and just another form of prejudice. One of the greatest men in America's history, Presi- dent Abraham Lincoln, never drew straw men, never scapegoated and never deni- grated any class of society - even though he probably had more reason to do so than many. In the same breath, some of our politicians can extol his virtues while violating them. Equating perception with reality. This is a tough one because you have to deal with both perceptions and reality. However, perceptions that are real are completely different from perceptions that are false. And how you deal with each of them prob- ably should differ. Treating someone's comments as if they were complaints. When someone's response to an issue raised is "here they go complaining again," that reaction diminishes the point of view and also diminishes the person. When a person complains, you need to ask the question: "Are they right or are they wrong?" (If you don't like the person's attitude, that is a different matter.) What does work: Collaborating and compromising. They are a necessity in a democracy. Also, you can compromise without violating your principles, but it is nearly impossible to compromise when you turn principles into ideology. Constantly, openly and thoroughly reviewing institutions, programs and policies. Analyze what is working and what is not working, and then figure out together - how we can make it better. We strive to be at the forefront of our industry and invest tremendous resources in new technologies. Here are a few examples of the impact of innovation in our major technology In my job, I am fortunate to be able to travel around the world and to meet presidents, prime ministers, chief executive officers, nonprofit directors and other influential civic leaders. All of them want a better future for their country and their people. What I have learned from them is that while politics is hard (in my view, much harder than busi- ness), breeding mistrust and misunder- standing makes the political environment far worse. Nearly always, collaboration, rational thinking and analysis make the situation better. Solutions are not always easy to find, but they almost always are there. DIGITAL LEADERSHIP Digital payments the way we do business for the better. These relationships often develop into strategic partnerships, and, where we think it makes sense, we are making capital investments in these companies to drive our mutual success. An exam- ple of this is our recent investment in a new blockchain startup, where we are partnering to explore opportunities for distributed ledger technology. We are developing solutions for multiple block- chain use cases, including single-name credit default swap settlement and internal network payments. We are founding members of the open source Hyperledger Project, collaborating across the industry to enhance distrib- uted ledger capabilities globally. We continue to do business in smarter ways In 2015, we realized savings by effec- tively leveraging, streamlining and optimizing our platforms, resources and real estate assets. Doing business in smarter ways often means simplify- ing the environment so that we can focus our attention and spending on new investments. Some of our key initiatives to increase efficiencies and reduce costs include: . • Location strategy: We are driving the co-location of our technology professionals into 13 strategic hubs to optimize our real estate footprint and reduce costs. The hubs are adopting cutting-edge, open work- that resemble Silicon Valley, spaces equipped with state-of-the-art tech- nology to promote collaboration and creativity, resulting in our firm being rated among the top employ- ers of choice for technology talent in financial services. Vendor rationalization: We are progressing our preferred vendor program across technology - last year, we reduced the number of vendors we use for core technology project services by 40%. 54 • • Legacy applications: We simplified our technology environment and decreased operational risk through our Kill the Tail initiative to reduce applications across the firm. In 2015, we decommissioned 13% of our legacy applications and expect to decrease this population by a total of 25% by the end of 2018. Stability: In 2015, we continued to achieve more resilient and stable applications, resulting in a 65% reduction of technology production incidents over the last two years. Our businesses function independently but with greater connectivity, transpar- ency and consistency than ever before. The significant improvements to our control environment over the past three years have become part of our everyday operating model. By the end of April, we will have completed work on all 19 enterprise-wide programs established to tackle our top control issues and integrated them into stan- dard business operations. We are work- ing hard to deliver on milestones to get more of our outstanding consent orders lifted by our regulators. The Risk & Control Self-Assessment (RCSA) program, a key component of the firm's Operational Risk Manage- ment Framework, is completing its third cycle and has become fundamen- tal to how our businesses identify and manage operational risks and assess the adequacy of their controls. This year, we integrated conduct risk measures into the RCSA, taking a disciplined approach to how we build and evaluate controls around employee conduct. During 2016, we will begin to replace the current plat- form used to support operational risk management with a new system called FORCE. FORCE will increase opera- tional efficiency by driving a simpler and more effective user experience, as well as introducing a more agile tech- nology infrastructure. In Compliance, we enhanced our sur- veillance to detect potential employee, client or counterparty market miscon- duct by implementing e-communica- tions surveillance in seven languages across 39 communications channels. We also extended our transaction sur- veillance across all asset classes in our Markets businesses. We broadened our strategic Anti-Money Laundering transaction monitoring platform to transactions in cash, checks, wires, ACH and prepaid cards across 35 booking locations globally, enabling us to decommission 12 legacy monitoring tools and systems. We will continue to invest in our people and our culture investment areas: We also partner with some of the brightest minds in the industry on developing solutions. In 2015, we engaged with more than 300 technol- ogy startups and piloted over 100 technologies, 50% of which now are in production. Many potential solu- tions will fail, but we recognize the value of experimentation and know that even if only a handful are suc- cessful, we can dramatically change two years. Our control environment remains paramount How we innovate We are leading the future of pay- ments. Chase QuickPay® offers conve- nient and nimble person-to-person payment solutions for consumers. In addition, this year, we will launch Chase PaySM to create a new digital wallet and mobile payment experi- ence in partnership with many of the largest retail merchants in the coun- try. For corporate clients, J.P. Morgan ACCESS® now provides the ability to execute international payments in more than 120 currencies any time of the day through multiple channels. We are firmly committed to develop- ing our 40,000 technologists around the world. In 2015, our technology workforce consumed more than 1 million hours of training to further advance their technical, management, leadership and business skills. We rec- ognize that sustained technology lead- ership comes from a robust, diverse talent pipeline. To build this pipeline, we engage extensively with high school and college students through on- campus visits, as well as by hosting coding and design challenges at our sites. In 2015, we selected 650 technol- ogy analysts to join our two-year pro- gram from an applicant pool of more than 7,000. The program starts with a six-week boot camp, with nearly 250 hours of training, and is augmented with 65 additional hours over the next Digital platforms We are in the process of rolling out a brand new chase.com platform that will enable us to increase the pace of innovation and deliver simple, person- alized customer experiences. We con- tinue to improve our industry-leading Chase Mobile app with new features and functionality to allow our custom- ers to bank with us anytime and from anywhere. We have continued to en- hance our award-winning J.P. Morgan MarketsⓇ platform to differentiate our Corporate & Investment Bank for example, trading volume on the execute foreign exchange (FX) trad- ing app increased by more than 80% last year, helping the firm grow its share of the electronic FX market. Our new Chase ATMs will be able to perform roughly 90% of teller transactions and are being rolled out across our branch network. They will include innovations such as cardless authentication at an ATM using the Chase Mobile app - that means more transaction flexibility and simpler customer experiences that work seam- lessly with our other digital channels. DATA AND ANALYTICS Our customers, clients and communi- ties - as well as the firm - significantly benefit from big data technologies and improved data management practices across our businesses. Enabling customers and clients Last year, in our Custody and Fund Services business, we introduced NAV- Explain, an industry-first solution that puts key insights about underlying fund activity and asset holdings at the fingertips of fund accountants. This solution reduces errors and expense, improves productivity and provides a far superior client experience. Digitally enabled branches Expert insights for the public good Our unique proprietary data, expertise and market access position the firm to help solve issues in the broader econ- omy. The JPMorgan Chase Institute offers decision makers across the pub- lic and private sectors access to the firm's real-time data and analytics to tackle economic problems, from the effect of income and consumer spend- ing volatility on individual Americans to the impact of local consumer trends on neighborhoods. 53 CLOUD INFRASTRUCTURE - Over the last few years, we have built an efficient private cloud environ- ment within our data centers to run the firm's diverse portfolio of applica- tions. Today, approximately 90% of new infrastructure demand is hosted within our cloud environment streamlining support, improving utili- zation and accelerating delivery. To further drive value for our businesses, we conducted an initial public cloud pilot and identified several target use cases to complement our private cloud. One use case addresses busi- ness-driven fluctuations in computing demand with a virtually limitless sup- ply of infrastructure made available when we need it, reducing long-term capital investments. To lower storage costs, we are evaluating the potential to store infrequently accessed data securely in the cloud. Our strategic vision is to embrace a hybrid cloud model in which internal and external resources are made available on demand. We are partnering with lead- ing providers to create a world-class environment without compromising our standards for security. Providing the optimal environment for our developers to concentrate on creating new products and solutions is a priority. We are defining best-in- class development practices for the thousands of men and women writ- ing code at the firm – to accelerate delivery, improve quality and drive efficiency. We also have equipped our high-performance development envi- ronments with industry-leading capa- bilities, including continuous integra- tion, automated deployment and security scanning. The vitality of our developer community has never been so important to ensuring our future. UNIFIED COMMUNICATIONS We are bringing the look, feel and experience of consumer technology into the enterprise environment to transform the way our 235,000 employees work. More than 100,000 employees now use their personal mobile devices to securely access business applications, offering them the freedom and flexibility to be pro- ductive on the go. In addition, invest- ments in real-time collaboration tools allow teams to communicate seam- lessly across the globe. For example, this year, we engaged in more than 90 million minutes of video confer- encing across 125,000 video-enabled endpoints making JPMorgan Chase one of the largest users of enterprise video collaboration in the world. Identifying new business opportunities Innovative analytics capabilities are helping us uncover new business opportunities. For example, we are analyzing broad sets of publicly avail- able and proprietary data to better predict the financing needs of our clients. In Commercial Banking, our sales teams have begun using a new data-driven tool to more effectively engage prospective clients - we expect this tool to identify more than 10,000 new prospects in the United States. DEVELOPER PRODUCTIVITY 82% 81% 87% Fixed Income 78% 68% 72% Multi-Asset Solutions 94% 84% Total¹ Equity 78% 77% 10-Year Our longevity has helped us earn a level of client trust and a depth of investment experience and expertise that are difficult to replicate. Our advisors have stood side by side with clients during their most promising and most trying times. That's why the relationships we have built endure. In fact, in 2016, we have 260 families celebrating their 75th or greater anni- versary of working with us. 3-Year 80% 66 2 Through-the-cycle (TTC), 2008-2015 average. bps = basis points Asset Management Success as an asset manager begins with two characteristics: longevity and consistency. Clients want to know that you are committed to the business for the long term, and they expect a proven track record for outperformance. 5-Year At J.P. Morgan Asset Management, we have been building a client-first, fidu- ciary culture for more than 180 years, working with an increasingly diverse group of institutions and individuals in more than 130 countries to help them manage their money. Mary Callahan Erdoes with the firm for at least 15 years, including nearly 1,000 who have been with the firm for 25 years or more. We also have had tremendous consistency among our top senior % of 2015 AUM Over Peer Median¹ (net of fees) portfolio management talent, with a retention rate greater than 95%. These portfolio managers have managed through market peaks and valleys - and all the volatility that comes in between. They understand what it means to invest for the long term and are able to look past market noise to make smart investment decisions that are grounded in deep research and local insights and that generate alpha for our clients. Superior investment performance driving strong financial results A global team with a proven track record and commitment to innovation Our more than 600 portfolio manag- ers work closely with our 250 research analysts and 30 market strat- egists in Global Investment Manage- ment (GIM) to form the foundation of our investments platform. Each of them wakes up every day thinking In addition to long-standing clients, we have many long-tenured employ- ees: More than 3,300 of our Asset Management colleagues have been 84% 10-year average alpha 27 bps (28th percentile) 67 KEY, PNC, USB, WFC. 68 For additional important information, please refer to the Investor Day presentation's notes appendix beginning on slide 23. Data as of 12/31/15. Percentage outperformance vs. benchmark based on rolling 5-year monthly periods going back 10 years (or since fund inception in 2006 for SmartRetirement 2030). All excess returns calculated vs. primary prospectus benchmarks. Category percentile ranks are calculated vs. respective Morningstar categories. Institutional share classes used for Disciplined Equity and SmartRetirement 2030. Select share class used for Core Bond. All performance is net of fees. 2011-2015 rolling 5-year periods ▸ 2010-2015 rolling 5-year periods ▸ 2010-2015 rolling 5-year periods ▸ Outperformed benchmark 100% of the time Outperformed benchmark 98% of the time Outperformed benchmark 97% of the time Average alpha 83 bps since inception (1st percentile) SmartRetirement 2030 Fund Core Bond Fund 10-year average alpha 40 bps (11th percentile) Disciplined Equity Fund Investment Process Has Led to Strong Results vs. Benchmark and Peers Technology also enables us to be more efficient across our business, about how to capitalize on market opportunities for our clients – a group that includes 60% of the world's larg- est pension funds, sovereign wealth funds and central banks. At the end of 2015, 84% of our 10-year, long-term mutual fund assets under management (AUM) ranked in the top two quartiles. That collective performance is complemented by equally strong asset class performance in Equity (87%), Fixed Income (77%) and Multi-Asset Solutions (84%), resulting in a record 231 of our mutual funds earning a four- or five-star rat- ing and positive client asset flows every year since 2004. In addition to our existing suite of mutual funds, we remain focused on product innovation. In 2015, we intro- duced 40 new funds. At the same time, we closed down or merged 37 to help ensure that we are offering an optimized portfolio of products to our clients and that they are benefiting from our best performance. Strong financial performance Our consistently strong investment performance is one of the primary reasons we have been able to con- tinue to produce strong financial results for shareholders. In 2015, Asset Management generated record revenue of $12.1 billion in a challenging environment. For footnoted information, refer to slide 25 in the 2016 Asset Management Investor Day presentation, which is available on JPMorgan Chase & Co.'s website at https://www.jpmorganchase.com/corporate/investor-relations/ event-calendar.htm, under the heading JPMorgan Chase 2016 Investor Day, Asset Management, and on Form 8-K as furnished to the SEC on February 24, 2016, which is available on the SEC's website at www.sec.gov. It also is the reason we have been able to grow our AUM and client assets consistently. Since 2010, our assets under management have increased by an annual rate of 6% to $1.7 trillion, and our client assets have grown 5% annually to $2.4 trillion. Investing in talent and technology Talent and technology continue to be at the center of our success, both today and in the future. We need to have the best people on the ground and ready to work with clients wherever they need our solutions and expertise. And those people need to be armed with technology tools that enable them to serve clients efficiently and effectively. Training top advisors As a business, we are constantly edu- cating our advisors to ensure that they are at the forefront of industry trends and important compliance and controls issues. Last year, over 850,000 hours of training were com- pleted across more than 750 Asset Management programs. This compre- hensive curriculum covers topics rang- ing from markets and economy to product innovation to understanding cybersecurity to regulatory changes and additional advisory skills. Improving the client experience Technology is playing a critical role in improving the client experience. For example, Global Wealth Management (GWM) is developing a digital strat- egy that will enable clients to engage with us how and when they want, using the channels they want. Our goal is to complement the advice and solutions our people offer with tools for clients that want to interact or consume our thought leadership in new ways. Increasing efficiency The credit side of our business con- tinues to be an important driver of our growth, with both loan balances (excluding mortgages) and mortgage balances reaching record levels of $84 billion and $27 billion, respec- tively, in 2015. 1 Peer averages include CB-equivalent segments or wholesale portfolios at BAC, CMA, FITB, $469 million in Card Services revenue³ 2015 0.15% Building on our capital strength, the CIB is focused on optimizing capital across multiple regulatory con- straints in order to deploy our resources profitably. We have a proven track record of being able to execute on capital optimization but in relationships by being attuned to the various ways they want to work with us. A forward-looking approach Looking ahead, we have been invest- ing in the technology and infra- structure that will ensure we retain, expand and improve on our client J.P. Morgan to be our clients' safe haven, whether in times of volatility or stability. While this is an impor- tant and essential role, our culture also demands we serve our clients with integrity and provide the best advice, talent and appropriate portfo- lio of products. To that end, we discuss our culture openly in various forums and regularly ask employees for feedback to understand what we do well and ways we can do better. Thousands of employees have participated in focus groups, and we conduct training to ensure we consistently instill best practices and stay true to our principles in all of our dealings. The CIB's scale, completeness and global network have enabled 62 The Equities business was strong in 2015 despite increased competition. According to Coalition, our revenue growth of 13.5% last year and 28.4% since 2011 exceeded the overall market's growth in both periods. Over the past five years, our Equi- ties business has outperformed the #1 competitor in revenue growth, according to Coalition. To accelerate this progress, we strengthened the relationship between the Prime Brokerage and Equities businesses, integrating the leadership and its offerings. Equities also is making a great deal of progress on the optimi- zation front by investing in a client profitability engine and other ana- lytical tools that improve our ability to monitor and utilize the CIB's balance sheet. We intend to strengthen our #1 posi- tion in Fixed Income by closing the few regional and product gaps that exist. We're sometimes asked: "Why not reduce the Fixed Income busi- ness?" The answer: The business delivers a solid 15% return to share- holders. Additionally, our ability to serve the needs of our Fixed Income clients helps ensure a broad-based relationship that earns business across products. Merger and acquisition activity, a highlight in 2015, is expected to remain strong. Despite the challeng- ing year for Fixed Income, we were able to increase our market share by 170 basis points, according to Coalition. grew Investment Banking revenue from $1 billion to $2 billion, and last year, we gained another 10%, gener- ating $2.2 billion. Sustaining our strength in Global Investment Banking has enabled us to deliver the entire firm. J.P. Morgan has distinguished itself with its clients by integrating our product and coverage teams to deliver seam- less solutions. In just one example, the CIB and Commercial Banking have continued to collaborate so that midsized firms can benefit from the differentiated services offered within the Investment Bank. As a result of that collaboration with Commercial Banking, between 2008 and 2014, we We will continue to invest strategi- cally in talent to cover key growth sectors, such as technology, media and telecommunications, and healthcare. In addition, we are investing in countries, such as Germany, the United Kingdom and China, build- ing a talent base where we see the greatest long-term opportunities. Another focus will be to effectively deploy capital by undertaking a comprehensive view of our clients, taking into account capital and liquidity utilization, pricing terms and overall profitability. We are in a competitive business. We must be willing to adapt to changing environments and not be content to rest on the laurels earned in previous years. We intend to target sectors and countries where we see expan- sion opportunities. 2016 strategies build on our world-class capabilities in Emerging Markets, which already encompasses more than 75 emerging and frontier markets worldwide. Additionally, we are focused on driving process automation and standardization across the operating model while investing in analytical tools and capabilities to meet increas- ing demands for data transparency and integration across products. As clients expand their product ranges, asset classes and distribution channels, we will be able to drive future growth through investments in high-growth areas, such as exchange-traded funds, alternatives and derivatives. We will continue to With nearly $20 trillion in assets under custody, Custody and Fund Services is strategically important to the CIB. According to consulting firms and our internal analysis, the Custody and Fund Services revenue pool is expected to grow from $38 billion as of 2014 to $54 billion by about 2020. The business generates significant, sustainable revenue; pro- duces a through-the-cycle operating margin of more than 25%; and pro- vides about $100 billion in operating deposits, which supports the firm's liquidity and balance sheet positions. The Custody and Fund Services business provides custody, fund accounting and post-trade services. The long-term prospects for the busi- ness are strong, driven by growth in institutional assets under manage- ment, globalization of asset flows, desire for higher efficiencies and innovation across the value chain. Investing in Custody and Fund Services to build on strong market position Treasury Services has a platform that is difficult to replicate and offers holistic client coverage. Our unique capabilities in advisory and account structuring position J.P. Morgan well to serve the growing number of global multinationals that have complex needs across regions, countries and currencies. 61 According to consulting firms and our internal analysis, the Treasury Services revenue pool is expected to grow from $144 billion as of 2014 to around $280 billion by about 2024. The cross-border business has grown 13% in the past three years and, while we have a strong existing franchise, significant opportunities still remain. As global commerce becomes increasingly intercon- nected, multinational clients will extend their operations across more borders. Our ability to scale our services to their needs for efficient payment systems, additional hedging solutions and foreign exchange products will help drive solid growth in our Treasury Services business. A noteworthy success last year was our rigorous effort to reduce non-operating deposits by $75 billion out of the CIB's overall $130 billion reduction. In all, Treasury Services has about 14,000 wholesale clients, including Commercial Banking's roster, and handles $5 trillion in payments per day. Treasury Services also ranks #1 in global U.S. dollar wire transfers. The business landscape, fragmented by multiple players, creates an opportunity for the consolidation of market share as clients look for global solutions. Treasury Services: An integral contributor to the CIB's growth Global multinational companies require an international bank, partic- ularly as the growth in cross-border trade requires a sophisticated roster of services. J.P. Morgan's Treasury Services business ranks #2 globally and supports about 80% of the global Fortune 500, including the world's top 25 banks. We launched a technology platform for chief financial officers and corpo- rate treasurers, J.P. Morgan Corporate Finance Dashboard, to provide mobile access to customizable market infor- mation and live desk commentary through J.P. Morgan Markets. In addition, we have introduced a version of J.P. Morgan QuickPay to speed electronic payment capabili- ties for corporate clients. ways that carefully consider the impact on clients. Long term, the approach is to identify ways to maxi- mize returns while adhering to the risk, liquidity and leverage standards governing the CIB. The CIB has maintained its strength while adjusting to the inevitable market shifts and by remaining true to its overriding model. We were able to withstand the headwinds of 2015 on the strength of a business model that takes advantage of scale, completeness and the reach of a global network. Last year's chal- lenges consisting of market volatil- ity, geopolitical events, uncertain moves in commodity prices and a slowdown in emerging markets, among others - have carried over into 2016. We are confident that our business model will continue to be successful in the coming year and beyond. We are committed to remaining a global investment bank with a complete range of products. And by embracing technology, we intend to mine the efficiencies of digital capabilities while improving the services we can provide to clients. Above all, we know that our leader- ship is only one way to measure how well we serve our clients. As was the case last year, our top priority is to help our clients achieve their objec- tives backed by the best products and services we can provide. In the end, our clients' success is the true measure of ours. Our partnership with the Corporate & Investment Bank (CIB) is a fantastic example of where our broad-based capabilities differentiate us with our clients. With dedicated investment banking (IB) coverage, we've deepened our client relationships by providing important strategic advice and capital market access. This successful partner- ship has consistently delivered record IB revenue for CB clients, growing to $2.2 billion in 2015. Notably, we achieved this even while overall indus- try IB revenue contracted last year. Being a part of JPMorgan Chase gives us unmatched capabilities to serve our clients. No other commercial bank has both our strong client franchise and the ability to offer the number one invest- ment bank, a leading asset management franchise, comprehensive payments solutions and an extensive branch net- work. Bringing these robust services to all of our clients, as we did with Shake Shack, provides us with unique competi- tive advantages and the opportunity to build deep, enduring relationships. Franchise strength To set the standard in the industry, we continued to enhance our regulatory and control capabilities. While we have more to do, we are quite proud of the tremen- dous progress we have made in further safeguarding our clients and our busi- ness. Our fortress risk and compliance principles serve to guide us every day. feel very well-positioned as we closely monitor market conditions. With our disciplined underwriting and proven credit model, CB's credit performance remained exceptional in 2015, marking the fourth straight year of net charge-offs less than 10 basis points. While certain areas of the economy are facing challenges, such as the energy and commodities sectors, CB's overall loan portfolio remains in excellent shape, and we For the year, Commercial Banking (CB) produced strong results, with $6.9 billion of revenue, $2.2 billion of net income and a return on equity of 15%. Loan growth across the business was robust, ending 2015 with record loan balances of $168 billion, up $19 billion from the prior year. Our Mid- dle Market business grew loans for the sixth consecutive year, and our Commercial Real Estate businesses continued to deliver record results. 2015 performance addressed significant changes in our industry, we remained focused on our clients and worked hard to bring value to our relationships. This continues to guide our strategy and how we do business, and I'm excited to share our 2015 results and our plans for 2016. Douglas Petno Danny Meyer's vision to update the classic burger and milk shake stand began in 2001 with a humble hot dog cart built to raise funds for a public park in New York City. In 2009, amidst a turbulent market and an uncertain economy, Meyer needed a partner to help grow Shake Shack, his fine-casual dining concept. Recogniz- ing their team's passion, track record and management talent, our bankers supported CEO Randy Garutti and the growing company with a loan at a critical time. Marking another impor- tant milestone, Shake Shack selected our firm to lead its successful initial public offering on the New York Stock Exchange in January 2015. Today Meyer, Garutti and the entire Shake Shack team are bringing this community-gathering experience to devoted fans across the globe. We are incredibly proud of our client's suc- cess and deeply appreciate the trust and confidence they placed in us. Building the best commercial bank has one principle at its core: standing by all of our clients, like Shake Shack, and providing unwavering support even in difficult times. While we have Commercial Banking Technology already is benefiting our businesses: In Rates, electronic client revenue was up 47% year-over-year; in Equities, the gain was 27%. And the cost trade has shrunk per between 30% and 50% since 2011, depending upon the asset class. 63 Treasury Services handles $5 trillion in payments per day. The Treasury Services business supports approximately 80% of the global Fortune 500, includ- ing the world's top 25 banks. Reduced non-operating deposits, level 3 assets and over-the- counter derivative notionals, which helped reduce our esti- mated GSIB capital surcharge from 4.5% to 3.5%. The CIB's leadership and role as a trusted partner to our clients helped drive the firm's total merger and acquisition volume to $1.5 trillion. Raised $1.4 trillion of capital for clients. Of that amount, $55 billion was on behalf of nonprofits and government entities, such as state and local agencies and institutions. The CIB has embarked on a major effort to embrace technology in order to offer clients a broader array of trading platforms in which to transact with J.P. Morgan. Banking fees with a 7.9% market share, according to Dealogic, and ranked in top-tier positions in 16 out of 17 product areas across the CIB, according to Coalition. Ranked #1 in Global Investment 2015 HIGHLIGHTS AND ACCOMPLISHMENTS CEO, Corporate & Investment Bank Daniel Pinto Jenny Custody and Fund Services has nearly $20 trillion in assets under custody. Executing our disciplined growth strategy In addition, we are embedding tech- nologists within our product groups and strengthening our partnerships with in-house teams to explore ways to broaden our use of newer technol- ogies, such as distributed ledgers, machine learning, big data and cloud infrastructure. We are also building Financial Technology Innovation Centers, as well as launching a resi- dency program and inviting startup firms to work with us on break- through, scalable technologies. Our clients count on us to deliver immediate access to strategic advice, markets and solutions using the most efficient means possible. To meet their expectations, we are embracing structural market changes and developing state-of-the-art elec- tronic trading capabilities across a broad range of products. Across CCB, we feel very well- positioned for the future. The CCB leadership team and I are so proud to serve our customers and share- holders and to lead this exceptional business. Thank you for your invest- ment in our company. Conclusion We always are evaluating other potential partners, and where it makes sense to collaborate, white label or directly acquire, we will do so if we think it gives our customers a better experience and makes Chase stronger for the future. We can't get complacent for a minute, but with our loyal customer base of nearly 58 million households and the ability to invest, partner and innovate, we will be very hard to truly disrupt. real-time approvals for small dollar loans. Once approved, our business customers will get next-day - or, in many cases, same-day - funding to run and grow their businesses. We'll still apply our same strong credit standards but will give our custom- ers a disruptively easy experience and working capital product they have been asking for. #1 credit card issuer in the U.S. based on loans outstanding #1 rated mobile banking app #1 most visited banking portal in the U.S. - chase.com twice the industry rate Deposit volume growing at nearly #1 in primary bank relationships in our Chase footprint almost half of U.S. households • . • Consumer relationships with 2015 HIGHLIGHTS AND ACCOMPLISHMENTS In addition, we explored partner- ships and have found that many of these new companies are excited to work with us. Often there is a great fit for both sides - we can quickly apply their technology to benefit our customers, and these companies strengthen and grow from working with Chase. As an example, we announced a collaboration with an online business lender to help us cre- ate a new small business solution for quick access to working capital. This new, entirely digital offering, Chase Business Quick CapitalSM, will provide Our strategy is to take that customer insight to heart and strive to create simple, largely digital experiences. Last year alone, we introduced sev- eral innovations. We were one of the first U.S. banks to introduce touch ID log-in for customers using the Chase Mobile app on their iPhone. We posted credit score information online for our Slate® customers and created a mobile app for our popular Chase Freedom® rewards card. We began to move customers to a new chase.com site, which is easier and faster for customers to use, and we started using a digital token instead of a customer's account number to more securely authorize transactions. exceptional experience or user inter- face that customers like. Across indus- tries, whether retail, transportation or banking, companies have excelled at removing customer pain points with simple experiences. The experience itself has created loyalty. Competition is changing. We not only have to compete with the large and formidable competitors we always have but also with new market entrants both big and small. Large technology companies, like Apple and Google, are getting into the payments space, and every day, new companies are emerging to compete with subseg- ments of our businesses. Many of these disruptors are tapping into an Build, partner or buy The economics on most partner relationships in the industry are com- pressing, but they still are significant revenue generators for us and are a strong component of our growth. Co- brand new account volumes increased almost 40% from 2012 to 2015. In Auto Finance, we renewed a core part- nership with Mazda North American Operations, the U.S. sales arm for Mazda vehicles, where we have been its finance partner since 2008. We also began a multi-year relationship with Enterprise Car Sales to finance consumers purchasing rental-fleet vehicles, as well as other vehicles, from more than 130 U.S.-based loca- tions around the country. - Amazon, United Airlines and South- west Airlines. All have been longtime partners, and our customers continue to highly value these cards. Over the past year, we announced or renewed several significant partner- ships. In our Credit Card business, we renewed three key co-brand partners Partnerships 0.01% Garden Gordon Smith CEO, Consumer & Community Banking • Technology and innovation are embedded in all of our businesses The CIB accounts for a significant portion of the firm's more than $9 billion technology budget. During 2015, we helped clients raise $1.4 trillion of capital. Of that amount, $55 billion was for nonprofits and government entities, such as state and local agencies and institutions. While making these business adjust- ments, we never lost our client focus. Once again, J.P. Morgan ranked #1 in Global Investment Banking fees, according to Dealogic, with a 7.9% market share. In addition, the CIB ranked in top-tier positions in 16 out of 17 product areas, according to Coalition, another industry analytics firm. For example, Equity Capital Markets ranked #1, up from #2 in 2014. In Fixed Income Markets, Securitization and Foreign Exchange also moved up, garnering top-tier positions last year. In Equity Markets, we are making progress in Cash Equities, having gained 90 basis points in market share compared with 2014. Our consistently high rankings and progress are a result of the trust our clients place in us year after year. 60 Throughout the year, we identified ways to redeploy resources in order to maximize shareholder returns. For example, we reduced non- operating deposits, level 3 assets and over-the-counter derivative notion- als, all while minimizing the impact to clients. These actions helped to lower the firm's estimated global systemically important bank (GSIB) capital surcharge from 4.5% to an estimated 3.5%. This was a signifi- cant undertaking and demonstrated our ability to adapt nimbly to the changing regulatory landscape. Our ability to maintain expense discipline, while absorbing increased regulatory and control costs, was demonstrated by our success this year in achieving a reduction of $1.6 billion in expenses toward our previously stated $2.8 billion target by 2017. The Fed's long-awaited move to tighten interest rates. Geopolitical challenges. • ⚫ Persistently low global interest rates, weakening credit markets and liquidity challenges. Slower emerging markets growth, particularly in natural resource- driven economies. over: Our technology commitment is unwavering and is aimed at decreas- ing costs, which makes our opera- tions more efficient and improves our clients' experience. Technology is enabling us to shorten client onboarding times, speed transaction execution and reduce trading errors. Clients are using J.P. Morgan Markets to access research, analytics and reports on their mobile devices. Our strong performance was achieved despite external concerns We delivered solid results in 2015 and made progress on multiple priorities. The CIB reported net income of $8.1 billion on net reve- nue of $33.5 billion with a reported return on equity (ROE) of 12%. Excluding legal expense and busi- ness simplification, the CIB earned $9.2 billion with an ROE of 14%. This reflects an increase of 110 basis points, compared with 2014, on capital of $62 billion. 2015 accomplishments The CIB's business model continues to deliver for its clients, demon- strating its worth and resilience. We strengthened our market- leading positions across products and geographies, but we know that our top rankings cannot be taken for granted and must be continually earned through our work and our dedication to doing right by our cli- ents. Our firm's leadership is due to several factors, but, above all, our success is a testament to our employ- ees based in 60 countries and their focus on client service. Daniel Pinto With a solid foundation built on scale, completeness and the reach of a global network, the Corporate & Investment Bank (CIB) is well-situated to sustain its leadership in 2016. Among the steps we've taken to secure our position, we have commit- ted to being at the forefront of the technology evolution. We are embracing the innovations that will raise the level of our client service and are identifying ways to increase productivity in our own operations. Our clients major corporations with operations around the world - turn to J.P. Morgan for the inte- grated services and financial capa- bilities of an investment bank that can help them implement strategic solutions. Whether it's to raise capital, advise on a merger or acqui- sition, provide hedging or liquidity solutions, or help with payments across borders and currencies, the CIB has the complete range of services to fulfill client needs. Corporate & Investment Bank 59 ⚫ #3 bank auto lender #2 mortgage originator and servicer • #1 wholly owned merchant acquirer ⚫ #1 in total U.S. credit and debit payments volume #1 U.S. co-brand credit card issuer • Across CB, we continue to make great progress in executing our long-term growth strategy. We are building with patience and discipline, hiring great bankers, picking the best clients and selectively expanding our loan portfolios. • A slowdown in China's gross domestic product growth rate and currency volatility. Commercial & Industrial Business segment highlights • • • Recognized in 2015 by Greenwich Associates as a Best Brand for Middle Market Banking overall and in loans or lines of credit, cash management, trade finance and investment banking Top 3 in overall Middle Market, large Middle Market and Asset Based Lending bookrunner² #1 Customer Satisfaction, CFO Magazine Commercial Banking Survey, 2015 #1 U.S. multifamily lender¹ Leadership positions Continued superior credit quality - net charge-off ratio of 0.01% Generated return on equity of 15% on $14 billion of allocated capital Grew end-of-period loans 13%; 22 consecutive quarters of loan growth . Delivered revenue of $6.9 billion Performance highlights 2015 HIGHLIGHTS AND ACCOMPLISHMENTS • • . CEO, Commercial Banking Douglas Petno Ding Looking forward, I'm incredibly opti- mistic about the future of Commer- cial Banking. We are maintaining our long-term focus and making the right strategic investments to build upon our enduring business. I'm confident our team will seize the opportunities in front of us and continue to deliver for our clients and shareholders. Our business takes great pride in the outstanding clients we serve, and we are grateful every day for the confi- dence they place in us. I want to thank our extremely talented team for making that confidence possible and building true partnerships with our clients. Our success depends on our people, and your Commercial Banking team shows unwavering dedication to the clients and commu- nities they serve. Looking forward • Middle Market Banking - Added more than 600 new clients Corporate Client Banking - Record gross investment banking revenue³ Commercial Term Lending - Record originations of over $19 billion 2013 2014 0.11% 0.08% 64 2008 2009 2010 2011 2012 Peers 1.35% 2.23% 2.00% 0.75% 0.33% CB 0.35% 1.02% 0.94% 0.18% 0.03% 0.03% 0.00% CB target: < 50 bps CB: 32 bps TTC average² Peer average¹ Commercial Banking 6 Overseas revenue from U.S. multinational clients 5 Compound annual growth rate 4 Calculated based on gross domestic investment banking revenue for syndicated and leveraged finance, M&A, equity underwriting and bond underwriting 1 SNL Financial based on Federal Deposit Insurance Corporation data as of 3Q 2015 2 Thomson Reuters as of year-end 2015 3 Investment banking and Card Services revenue represents gross revenue generated by CB clients risk and shape product develop- ment. We've also been developing analytical tools to help our bankers better identify and target new clients in markets across the United States. International banking - Revenue of $288 million; 16% CAGR5 since 2010 Net charge-offs Investment banking - Record gross revenue of $2.2 billion; 10% CAGR5 since 2010 Middle Market expansion Record revenue of $351 million; 46% CAGR5 since 2010 - Progress in key growth areas $2.6 billion in Treasury Services revenue • • Over $120 billion in assets under management from Commercial Banking clients, generating more than $445 million in Investment Management revenue Commercial Banking clients accounted for 36% of total North American investment banking fees4 Community Development Banking - Originated over $1 billion in new construction loans, building more than 10,000 units of afford- able housing in over 70 cities Real Estate Banking - Completed its best year ever with record originations over $11 billion • age Firmwide contribution One exciting example is the work we're doing alongside Consumer & Community Banking to upgrade our digital and online platforms. Our enhanced capabilities will expand functionality and allow clients to execute transactions more quickly and easily. In addition, we recently partnered with the CIB to launch a new corporate QuickPay capability, which will help our clients migrate business-to-business payments from expensive paper checks to simple email transactions. 2014 2013 2012 32% 31% Utilization (%) 2011 $62 $85 $78 $74 $74 CB YOY: 9% 2015 Industry² CAGR: 11% Commercial & Industrial Loan Portfolio - Disciplined C&I Growth¹ While our business model is proven, we are in no way standing still. We are driving our business forward through investments in technology and innovation. We see real opportu- nity to enhance our business proc- esses, improve our customer experi- ence, and increase the speed and security of our clients' transactions. Investing in our future A real source of pride across our com- pany is our Community Development Banking (CDB) business. In 2015, the CDB team financed nearly 100 proj- ects that created more than 10,000 units of affordable housing. One in particular, the Alice Griffith Commu- nity, located on Candlestick Point in San Francisco, started its fourth phase of construction that will bring much- needed affordable housing and ameni- ties to the area. The effort not only replaces a troubled public housing complex but also creates new afford- able units that will be linked with services, schools and access to jobs. As the industry moves through the real estate cycle, we believe we can continue to grow our portfolio safely by adding high-quality clients in large, established markets. In the next three years, there will be over $1 trillion of commercial real estate maturities that will drive future originations. We see real opportunities to capture addi- tional market share in targeted geo- graphic areas while maintaining our credit and pricing discipline. franchise consists of three well- coordinated businesses: Commercial Term Lending, Real Estate Banking and Community Development Bank- ing. Together, our real estate teams originated $32 billion in loans in 2015, up 28% from the prior year. 2015 marked the sixth year of our Middle Market expansion strategy. Through this effort, we've added nearly 2,000 clients, and in 2015, we generated record revenue of $351 million across our expansion mar- kets. In these new regions, we are building organically - banker by banker, client by client - essentially creating a nice-sized bank from scratch, ending 2015 with nearly $11 billion of loans and over $8 billion in deposits. Last year, we opened new offices in Fresno, California; Greenville, South Carolina; Hartford, To bring clients deeper sector exper- tise and to better manage our risk, we've expanded our specialized industry model. Today, we have 15 key dedicated industry teams work- ing with more than 9,000 clients and covering 12,000 prospects. Our clients clearly benefit from our sector-specific entiated from our competitors. Our knowledge and focused coverage. As a result, we've seen meaningful gains in market share across these important segments. With continued focus and discipline, we believe we're building a commer- cial real estate business that is differ- Lastly, with expanded data and ana- lytical capabilities, we are focusing on transforming information into intel- ligence and insights to help us man- Commercial Real Estate Connecticut; and Wilmington, Delaware. We expect to further expand our footprint in 2016. C&I loans outstanding ($ in billions, EOP) 30% CB CAGR: 8% 32% CAGR = Compound annual growth rate YoY Year-over-year EOP End of period 4 Industry data from FRB H.8 Assets and Liabilities of Commercial Banks in the United States - Real estate loans: Commercial real estate loans; includes all commercial banks, not seasonally adjusted. 5 Prior years' originations have been revised to conform to current presentation. 32% 1 CB's C&I grouping is internally defined to include certain client segments (Middle Market, which includes nonprofit clients, and Corporate Client Banking) and will not align with regulatory definitions. 2 Industry data from FRB H.8 Assets and Liabilities of Commercial Banks in the United States - Commercial and industrial loans; includes all commercial banks, not seasonally adjusted. 3 CB's Commercial Real Estate (CRE) grouping is internally defined to include certain client segments (REB, CTL, CDB) and will not align with regulatory definitions. $32 $25 $24 $22 2015 2014 2013 2012 2011 Originations ($B)5 $15 65 $55 Community Development Banking (CDB) Industry CAGR: 6% CB CAGR: 14% Commercial Real Estate Loan Portfolio - Executing Prudent Growth Strategy³ CRE loans outstanding ($ in billions, EOP) CB YOY: 18% $83 $71 $63 $50 Commercial Term Lending (CTL) Real Estate Banking (REB) 733,796 583,751 723,720 732,093 628,785 738,418 2,264,976 518,095 1,363,427 2,351,698 2,414,879 1,279,715 757,336 2,358,323 555,351 2,572,274 7.1 364,793 15.2 15.3 1,287,765 14.3 8.5 7.6 837,299 7.1 $ 343,839 290,827 $ 398,988 $ 374,664 348,004 354,003 $ 450,028 $ 443,963 371,152 6.8 1,193,593 Allowance for loan losses to retained loans excluding purchased credit-impaired loans (f) 288,651 259,940 Credit quality metrics Allowance for credit losses $ Allowance for loan losses to total retained loans Nonperforming assets 258,753 $ Net charge-off rate 14,341 $ 1.63% 1.37 7,034 $ 4,086 0.52% 14,807 $ 1.90% 1.55 7,967 $ 4,759 0.65% 16,969 2.25% 1.80 9,706 $ 5,802 0.81% 13.1 $ Net charge-offs 1,127,806 251,196 234,598 276,379 267,446 248,521 255,962 221,505 211,664 241,359 199,699 175,514 247,573 231,727 210,857 203,785 183,314 194,727 15.1 High quality liquid assets ("HQLA") (in billions) (c) 12.6 Trading assets Securities Loans Core Loans Total assets Deposits Selected balance sheet data (period-end) Long-term debt(e) Total stockholders' equity Headcount 11% 10% 9% 11% Common stockholders' equity 11% Tier 1 leverage ratio(d) Common equity tier 1 ("CET1") capital ratio (d) 22,604 $ 3.02% 2.43 44.60 40.72 38.68 33.62 1.72 Tier 1 capital ratio(d) 1.58 1.20 1.00 Return on tangible common equity ("ROTCE") (b) Return on assets ("ROA") Overhead ratio Loans-to-deposits ratio 1.44 12.3 13 11 496 $ 600 $ 522 341 NA $ 11.8% 10.7% 11.0% 10.0% 13.5 11.6 11.9 10.2% 13 64 57 15 15 0.99 0.89 0.75 0.94 61 0.86 64 72 66 64 65 56 63 28,282 13 3.35 Change Selected income statement data Total net revenue $ 93,543 $ 95,112 Total noninterest expense 59,014 2014 61,274 Pre-provision profit 34,529 33,838 Provision for credit losses 3,827 3,139 (2)% (4) 2 22 2015 (in millions, except per share 67 Management's discussion and analysis This section of JPMorgan Chase's Annual Report for the year ended December 31, 2015 ("Annual Report"), provides Management's discussion and analysis of the financial condition and results of operations ("MD&A”) of JPMorgan Chase. See the Glossary of Terms on pages 311-315 for definitions of terms used throughout this Annual Report. The MD&A included in this Annual Report contains statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. These risks and uncertainties could cause the Firm's actual results to differ materially from those set forth in such forward-looking statements. Certain of such risks and uncertainties are described herein (see Forward-looking Statements on page 173) and in JPMorgan Chase's Annual Report on Form 10-K for the year ended December 31, 2015 ("2015 Form 10-K"), in Part I, Item 1A: Risk factors; reference is hereby made to both. INTRODUCTION JPMorgan Chase & Co., a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the U.S., with operations worldwide; the Firm had $2.4 trillion in assets and $247.6 billion in stockholders' equity as of December 31, 2015. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S. and many of the world's most prominent corporate, institutional and government clients. JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), a national banking association with U.S. branches in 23 states, and Chase Bank USA, National Association ("Chase Bank USA, N.A."), a national banking association that is the Firm's credit card-issuing bank. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities LLC ("JPMorgan Securities"), the Firm's U.S. investment banking firm. The bank and nonbank subsidiaries of JPMorgan Chase operate nationally as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. One of the Firm's principal operating subsidiaries in the United Kingdom ("U.K.") is J.P. Morgan Securities plc, a subsidiary of JPMorgan Chase Bank, N.A. data and ratios) For management reporting purposes, the Firm's activities 68 JPMorgan Chase & Co./2015 Annual Report EXECUTIVE OVERVIEW This executive overview of the MD&A highlights selected information and may not contain all of the information that is important to readers of this Annual Report. For a complete description of the trends and uncertainties, as well as the risks and critical accounting estimates affecting the Firm and its various lines of business, this Annual Report should be read in its entirety. Financial performance of JPMorgan Chase Year ended December 31, are organized into four major reportable business segments, as well as a Corporate segment. The Firm's consumer business is the Consumer & Community Banking ("CCB") segment. The Firm's wholesale business segments are Corporate & Investment Bank ("CIB"), Commercial Banking ("CB"), and Asset Management ("AM"). For a description of the Firm's business segments, and the products and services they provide to their respective client bases, refer to Business Segment Results on pages 83-106, and Note 33. JPMorgan Chase & Co./2015 Annual Report Net income 21,745 Total firmwide allowance for credit losses in 2015 was $14.3 billion, resulting in a loan loss coverage ratio of 1.37%, excluding the PCI portfolio, compared with 1.55% in the prior year. The Firm's allowance for loan losses to retained nonaccrual loans, excluding the PCI portfolio and credit card, was 117% compared with 106% in 2014. Firmwide, net charge-offs were $4.1 billion for the year, down $673 million from 2014. Nonperforming assets at year-end were $7.0 billion, down $933 million. The Firm's results reflected solid underlying performance across its four major reportable business segments, with continued strong lending and consumer deposit growth. Firmwide average core loans increased by 12% compared with the prior year. Within CCB, Consumer & Business Banking average deposits increased 9% over the prior year. The Firm had nearly 23 million active mobile customers at year end, an increase of 20% over the prior year. Credit card sales volume (excluding Commercial Card) was up 7% for the year and merchant processing volume was up 12%. The CIB maintained its #1 ranking in Global Investment Banking Fees according to Dealogic. CB had record average loans, with an 11% increase compared with the prior year. CB also had record gross investment banking revenue of $2.2 billion, up 10% from the prior year. AM had positive net long-term JPMorgan Chase & Co./2015 Annual Report 69 Management's discussion and analysis client inflows and continued to deliver strong investment performance with 80% of mutual fund assets under management ("AUM") ranked in the 1st or 2nd quartiles over the past five years. AM also increased average loan balances by 8% in 2015. The decrease in noninterest expense was driven by lower CIB expense, reflecting the impact of business simplification, and lower CCB expense as a result of efficiencies, predominantly reflecting declines in headcount-related expense and lower professional fees, partially offset by investments in the business. As a result of these changes, the Firm's overhead ratio in 2015 was lower compared with the prior year. The provision for credit losses increased from the prior year as a result of an increase in the wholesale provision, reflecting the impact of downgrades, including in the Oil & Gas portfolio. The consumer provision declined, reflecting lower net charge-offs due to continued discipline in credit underwriting, as well as improvement in the economy driven by increasing home prices and lower unemployment levels. This was partially offset by a lower reduction in the allowance for loan losses. In 2015, the Firm continued to adapt its strategy and financial architecture toward meeting regulatory and capital requirements and the changing banking landscape, while serving its clients and customers, investing in its businesses, and delivering strong returns to its shareholders. Importantly, the Firm exceeded all of its 2015 financial targets including those related to balance sheet optimization and managing its capital, its GSIB surcharge and expense. On capital, the Firm exceeded its capital target of reaching Basel III Fully Phased-In Advanced and Standardized CET1 ratios of approximately 11%, ending the year with estimated Basel III Advanced Fully Phased-in CET1 capital and ratio of $173.2 billion and 11.6%, respectively. The Firm also exceeded its target of reducing its GSIB capital surcharge, ending the year at an estimated 3.5% GSIB surcharge, achieved through a combination of reducing wholesale non-operating deposits, level 3 assets and derivative notionals. The Firm's tangible book value per share was $48.13, an increase of 8% from the prior year. Total stockholders' equity was $247.6 billion at December 31, 2015. Tangible book value per share and each of these Basel III Advanced Fully Phased-In measures are non-GAAP financial measures; they are used by management, bank regulators, investors and analysts to assess and monitor the Firm's capital position and liquidity. For further discussion of Basel III Advanced Fully Phased-in measures and the SLR under the U.S. final SLR rule, see Capital Management on pages 149- 158, and for further discussion of LCR and HQLA, see Liquidity Risk Management on pages 159-164. The Firm provided credit to and raised capital of $2.0 trillion for its clients during 2015. This included $705 billion of credit to corporations, $233 billion of credit to consumers, and $22 billion to U.S. small businesses. During 2015, the Firm also raised $1.0 trillion of capital for clients. Additionally, $68 billion of credit was provided to, and capital was raised for, nonprofit and government entities, including states, municipalities, hospitals and universities. The Firm has substantially completed its business simplification agenda, exiting businesses, products or clients that were non-core, not at scale or not returning the appropriate level of return in order to focus on core activities for its core clients and reduce risk to the Firm. While the business simplification initiative impacted revenue growth in 2015, it did not have a meaningful impact on the Firm's profitability. The Firm continues to focus on streamlining, simplifying and centralizing operational functions and processes in order to attain more consistencies and efficiencies across the Firm. To that end, the Firm continues to make progress on simplifying its legal entity structure, streamlining its Global Technology function, rationalizing its use of vendors, and optimizing its real estate location strategy. 70 JPMorgan Chase & Co./2015 Annual Report The Firm's fully phased-in supplementary leverage ratio ("SLR") was 6.5% and JPMorgan Chase Bank, N.A.'s fully phased-in SLR was 6.6%. The Firm was also compliant with the fully phased-in U.S. liquidity coverage ratio ("LCR") and had $496 billion of HQLA as of year-end 2015. 24,442 JPMorgan Chase reported record full-year 2015 net income of $24.4 billion, and record earnings per share of $6.00, on net revenue of $93.5 billion. Net income increased by $2.7 billion compared with net income of $21.7 billion in 2014. ROE for the year was 11%, up from 10% in the prior year. The increase in net income in 2015 was driven by lower taxes and lower noninterest expense, partially offset by lower net revenue and a higher provision for credit losses. The decline in net revenue was predominantly driven by lower Corporate private equity gains, lower CIB revenue reflecting the impact of business simplification, and lower CCB Mortgage Banking revenue. These decreases were partially offset by a benefit from a legal settlement in Corporate and higher operating lease income, predominantly in CCB. (a) Ratios presented are calculated under the transitional Basel III rules and represent the Collins Floor. See Capital Management on pages 149-158 for additional information on Basel III. 12 Diluted earnings per share 6.00 5.29 48.13 Return on common equity Summary of 2015 Results 11% Capital ratios (a) CET1 Tier 1 capital 11.8 13.5 10.2 11.6 10% 2015 2014 2013 December 31, (in dollars) JPMorgan Chase KBW Bank Index S&P Financial Index S&P 500 Index The following table and graph assume simultaneous investments of $100 on December 31, 2010, in JPMorgan Chase common stock and in each of the above indices. The comparison assumes that all dividends are reinvested. 200 150 125 100 75 December 31, (in dollars) 2010 175 2011 The following table and graph compare the five-year cumulative total return for JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") common stock with the cumulative return of the S&P 500 Index, the KBW Bank Index and the S&P Financial Index. The S&P 500 Index is a commonly referenced United States of America (“U.S.”) equity benchmark consisting of leading companies from different economic sectors. The KBW Bank Index seeks to reflect the performance of banks and thrifts that are publicly traded in the U.S. and is composed of 24 leading national money center and regional banks and thrifts. The S&P Financial Index is an index of 87 financial companies, all of which are components of the S&P 500. The Firm is a component of all three industry indices. JPMorgan Chase & Co./2015 Annual Report 11,906 $ 9,063 11,315 1.26% 12,237 1.78% Note: Effective October 1, 2015, and January 1, 2015, JPMorgan Chase & Co. adopted new accounting guidance, retrospectively, related to (1) the presentation of debt issuance costs, and (2) investments in affordable housing projects that qualify for the low-income housing tax credit, respectively. For additional information, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 80-82, Accounting and Reporting Developments on page 170, and Note 1. FIVE-YEAR STOCK PERFORMANCE (a) Share prices shown for JPMorgan Chase's common stock are from the New York Stock Exchange. TBVPS and ROTCE are non-GAAP financial measures. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 80-82. (c) HQLA represents the amount of assets that qualify for inclusion in the liquidity coverage ratio under the final U.S. rule ("U.S. LCR") for December 31, 2015 and the Firm's estimated amount for December 31, 2014 prior to the effective date of the final rule, and under the Basel III liquidity coverage ratio ("Basel III LCR") for prior periods. The Firm did not begin estimating HQLA until December 31, 2012. For additional information, see HQLA on page 160. (d) Basel III Transitional rules became effective on January 1, 2014; prior period data is based on Basel I rules. As of December 31, 2014 the ratios presented are calculated under the Basel III Advanced Transitional Approach. CET1 capital under Basel III replaced Tier 1 common capital under Basel I. Prior to Basel III becoming effective on January 1, 2014, Tier 1 common capital under Basel I was a non-GAAP financial measure. See Capital Management on pages 149-158 for additional information on Basel III and non-GAAP financial measures of regulatory capital. (e) Included unsecured long-term debt of $211.8 billion, $207.0 billion, $198.9 billion, $200.1 billion and $230.5 billion respectively, as of December 31, of each year presented. (f) Excluded the impact of residential real estate purchased credit-impaired ("PCI") loans, a non-GAAP financial measure. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 80-82. For further discussion, see Allowance for credit losses on pages 130-132. 66 (b) 2012 2013 2014 100.00 102.11 118.44 156.78 178.22 180.67 164.15 JPMorgan Chase S&P Financial S&P 500 50 2010 2011 2012 KBW Bank 166.76 144.79 106.78 2015 $ 100.00 $ 80.03 $ 108.98 $ 148.98 $ 163.71 $ 177.40 100.00 76.82 102.19 140.77 153.96 154.71 100.00 82.94 3.84% 46.52 Total capital ratio (d) 53.17 Announced nine winners of the Financial Solutions Lab competition to identify financial technology products that help U.S. households manage cash flow challenges. Winners received $3 million in capital, technical assistance and mentorship to accelerate their development. The Lab is a $30 million program launched with the Center for Financial Services Innovation to identify and scale promising innovations to improve consumer financial health. Committed $7.5 million to the Accion Frontier Inclusion Fund to promote innovations in financial services in emerging markets. JPMorgan Chase has deployed $68 million to impact invest- ments that have helped improve the livelihoods of more than 58 million people. Supported the new BankOn 2.0 national account standards to provide "safe" accounts for consumers just entering the bank- ing mainstream. Chase LiquidⓇ has been identified as a model account that meets these important new standards. • Supporting service members, veterans and their families Announced the evolution of the 100,000 Jobs Mission - an employer coalition founded by JPMorgan Chase and 10 other companies in 2011 to hire veter- ans. The newly named Veteran Jobs Mission reflects the coalition's growth to 220 employers commit- ted to hiring 1 million veterans. Since 2011, members have hired more than 314,000 veterans - over 10,000 of those hires were made by JPMorgan Chase. Launched the Catalyst Fund with the Bill & Melinda Gates Founda- tion to provide $2 million in funding and mentorship to social entrepreneurs in emerging markets focused on breakthrough technology innovations for consumers globally. Donated more than $7.5 million in the second year of a $20 million commitment to the Philanthropy- Joining Forces Impact Pledge in support of veterans and their families. Supported military families in need by donating more than 800 mortgage-free homes, valued at nearly $150 million, through the firm's nonprofit partners. Engaging local communities Engaged more than 47,000 employees in volunteer service and sent 32 top managers to Detroit and Mumbai to apply their expertise full time to help our nonprofit partners expand their capacity to serve local communities. Provided more than 31,000 hours of skilled volunteerism through Technology for Social Good, a pro- gram that harnesses the technical experience of our employees to develop innovative technology . • Renewed support to Syracuse University's Institute for Veterans and Military Families through a $14 million contribution through 2020. In addition to other proj- ects, this contribution will con- tinue to wholly fund the Veterans Career Transition Program through which more than 3,400 post-9/11 veterans and military spouses have earned 4,600 certificates since 2011. solutions for nonprofits. Technol- ogy for Social Good delivered $3.3 million in social value to over 100 nonprofits globally. Committed $45 million since 2014 to nonprofits, helping more than 1 million low-income individ- uals in 11 countries acquire the knowledge and tools needed to promote their financial health. • The Institute released three reports in 2015 that shed new light on the behavior of U.S. consumers: The inaugural report analyzed anonymized transaction-level consumer data, focusing on fluctuations in income and consumption. The Institute's study revealed that while U.S. households across the income spectrum experience financial volatility, most lack an appropriate financial buffer to weather these shocks. The Institute then analyzed consumer behavior in response to the dramatic decline in gas prices. Although prior research suggested American consumers saved more than half of their additional discretionary income resulting from the gas price decrease, the Institute research revealed that, in reality, consumers spent roughly 80% of this extra income, primarily on goods and services. • In December, the Institute offered unprec- edented insight into consumer commercial spending within local communities, enabling researchers to identify spending patterns by consumer age, income and residence or by the size and type of merchant. Harnessing the unique assets of the firm and the power of big data, the Institute is explain- ing the global economy in a way that provides decision makers with the necessary informa- tion to frame and address critical issues. 71 Increasing financial capability . Developing local economies and communities Provided $3.1 billion to low- and moderate-income communities through community development lending and equity investments. Awarded $48 million since 2014 to networks of community development financial institutions (CDFI), providing capital to small businesses and community projects unable to qualify for traditional loans. The initial $33 million investment with 42 CDFIS leveraged an additional $226 million of capital to preserve affordable housing and support small business growth in low- income communities. Provided $3 million to support the launch of a $30 million National African American Small Business Loan Fund managed by the Valley Economic Development Centers to provide entrepreneurs in Chicago, Los Angeles and New York with flexible capital to grow their businesses. Committed nearly $6 million since 2014 to support skills-based summer employment opportuni- ties for young people, including more than 3,200 jobs and work- related opportunities in 2015. Provided $2.2 million to support implementation of global engage- ment strategies in cities across the United States and released profiles on the economic competi- tiveness of Stockholm and Johannesburg through the Global Cities Initiative, a joint project of the Brookings Institution and JPMorgan Chase that promotes sustainable economic growth. 2015 HIGHLIGHTS AND ACCOMPLISHMENTS In 2015, we launched the JPMorgan Chase Institute, a global think tank dedicated to delivering data-rich analyses for the public good. The Institute utilizes our proprietary data, augmented by firmwide expertise and market access, to provide insights on the global economy and offer innovative analyses to advance economic prosperity. Completed the first year of the expansion of The Fellowship Initiative, a JPMorgan Chase program that prepares 120 young men of color to succeed in high school, college and beyond. Fellows participated in more than 30 days of extracurricular aca- demic and leadership programs, including an All Star Code tech- nology development workshop. Continued support for Nature- Vest, which structured the first- ever climate adaptation debt swap to protect 30% of the marine territories of the Seychelles. In 2014, JPMorgan Chase was the founding sponsor of Nature Vest, The Nature Conservancy's conservation finance unit. 181 Notes to Consolidated Financial Statements 69 Executive Overview 72 Consolidated Results of Operations 75 Consolidated Balance Sheets Analysis 60 27 79 Consolidated Cash Flows Analysis 80 Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures 83 77 Off-Balance Sheet Arrangements and Contractual Cash Obligations Promoting innovation in sustainable investment Consolidated Financial Statements Introduction Underwrote more than $4 billion in green and sustainability- themed bonds and committed and arranged approximately $2 billion of capital for renewable energy projects in the United States. Launched the Dementia Discovery Fund in partnership with the U.K. government, which has attracted more than $100 million from leading pharmaceutical companies for investments into new treat- ments for dementia. 72 Table of contents Financial Information: 66 176 Five-Year Summary of Consolidated Financial Highlights Audited financial statements: 174 Management's Report on Internal Control Over Financial Reporting 175 Management's discussion and analysis: Report of Independent Registered Public Accounting Firm 68 67 Five-Year Stock Performance JPMorgan Chase Institute By fostering effective partnerships, utilizing data to drive better outcomes and providing workers with the skills needed to land middle- skill jobs connected to career pathways, we are supporting some of the most powerful strategies available to expand opportunity. In early 2016, we announced New Skills for Youth, a $75 million global commitment to improve career readiness for young people by investing in career readiness programs that align with the needs of local industries. Fiduciary mindset ingrained since mid-1800s Positive client asset flows every year since 2004 $2.4 trillion in client assets Record revenue of $12.1 billion Record loan balances of $84 billion • Business highlights Record mortgage balances of $27 billion #3 cumulative long-term active + passive mutual fund/ETF flows (2010-2015) Retention rate of over 95% for top senior portfolio management talent • 250 research analysts, 30+ market strategists, 5,000+ annual company visits #2 global money market fund • Leadership positions #1 cumulative long-term active mutual fund flows (2010-2015) #1 Institutional Money Market Fund Manager Worldwide (iMoneyNet, September 2015) • . from sales support to controls. In GIM, we continue to enhance our application toolset for our sales teams, which helps our advisors access information and materials on our entire product range, investment capabilities and market insights and more quickly respond to client requests. On the controls side, we continue to introduce new technology tools that automate previously manual processes, such as our client onboarding processes, which creates a more seamless client experience and improves the integrity of our data and how we capture the information. Maximizing analytics Big data is one of the tools that is dra- matically improving our analytics. Using big data and our innovative visualization tools, our portfolio managers can take historical data and combine it with predictive analytics to inform how to model their next moves. Big data also helps us identify areas where we can collaborate across the firm to serve clients that would benefit from Asset Management's offerings and vice versa. Value of being part of JPMorgan Chase The ability to partner across the broader 235,000-person JPMorgan Chase global franchise is one of our business's truly unique characteris- tics. It gives us the opportunity to help clients with more of their financial needs and enables us to benefit from a world-class global platform and infrastructure. Working together across businesses Asset Management is uniquely posi- tioned as a hub that connects the dif- ferent businesses of JPMorgan Chase. Consumer & Community Banking intersects with GWM on credit cards, banking and mortgages. GWM pro- vides the solutions for Chase Wealth Management's investments offering. And the Corporate & Investment Bank works with both GIM and GWM on custody services, as well as when clients have transition events and need cash management or individual wealth management. Benefiting from shared infrastructure The JPMorgan Chase platform offers a significant competitive advantage for us. We are able to leverage many • core infrastructure capabilities - from cybersecurity to digital capabil- ities to shared real estate - rather than having to build our own from scratch. Consider this: Forty percent of our GWM clients also use Chase retail branches on a monthly basis. We both benefit from and contribute to the strength of the JPMorgan Chase brand. We are proud of the performance we have delivered to our clients and shareholders and are excited about the opportunities that are in front of us. And we know that if we remain focused on doing first-class business in a first-class way and continue to deliver strong investment perfor- mance and product innovation, supported by robust controls, our success will follow. Wany Mary Callahan Erdoes CEO, Asset Management 2015 HIGHLIGHTS AND ACCOMPLISHMENTS • • 51.19 #1 Private Bank in the World (Global Finance, October 2015) #1 Private Bank Overall in North America (Euromoney, February 2016) #1 Private Bank Overall in Latin America (Euromoney, February 2016) Peter Scher Head of Corporate Responsibility • Investing $100 million in Detroit's future JPMorgan Chase's roots in Detroit date back to an early and successful public-private partner- ship: the creation of the National Bank of Detroit in the 1930s as part of the government's plan to restart the nation's banking system. Building on our record of commitment to the city - and once again collaborating with the public, nonprofit and private sectors - we are in the second year of our $100 million, five- year program to accelerate Detroit's recovery: • Financed more than $35 million in aggregate loans to finance housing and mixed-use real estate projects and to help small businesses in the city expand and create new jobs through the $50 million in two new funds we seeded with our community development lending partners. All of these efforts are driven by the conviction that creating more widely shared prosperity - and giving more people the opportunity to move up the economic ladder - is not only good for our communities, it's good for our company. We are very proud of what we have accomplished in 2015 and look forward to continuing and expanding this important work in the year ahead. Provided critical financial support to the Detroit Land Bank as it expanded its capacity to address blight in the city's neighborhoods. Grew Focus: HOPE's nationally recognized training program to prepare more than 250 Detroit residents for jobs in manufacturing and information technology over four years. Expanded access to capital for Detroit's minority-owned small businesses by creat- ing the $6.5 million Entrepreneurs of Color Fund along with the W.K. Kellogg Foundation. Managed by the Detroit Development Fund, the fund will provide loans and technical assistance, with a unique focus on the small contractors that are critical to meeting the demand for home renovation in the city. Boosted the growth of 10 Detroit-area start- ups to stimulate economic development and job growth through the $2.7 million Innova- tion Fund launched by JPMorgan Chase and Macomb Community College in 2014. Sent 36 JPMorgan Chase employees from around the world to work intensively with 11 Detroit nonprofits to help them solve specific operational challenges and plan for future sustainability since 2014. New Skills at Work While unemployment rates are falling in many communities around the world, they remain stubbornly high among young people, people of color and those with multiple barriers to employment. The reasons for this are complex and so are the solutions. Our $250 million New Skills at Work initiative supports data- driven approaches to creating pathways to middle-skill jobs, helping employers who are struggling to fill openings and job seekers looking for the education and training opportu- nities needed in the 21st century economy. The data-driven approach to this challenge is compelling because it is achievable. In 2015, we released reports analyzing labor market data and trends in the United Kingdom, France, Spain, Germany and in seven U.S. cities. These reports provide the intelligence that employers, training programs, policymakers and job seekers need in order to assess supply and demand accurately and to create workforce programs that develop a pipeline of skilled talent. In addition, we approved our first program- related investment, a $5 million, 10-year low-interest loan to Vital Healthcare Capital to finance healthcare services and quality front- line healthcare jobs in low-income communi- ties in the United States. FA Developed first-of-its-kind research that pro- vides a comprehensive picture of Detroit's workforce system - the demographics and skills of residents, labor market data on job opportunities in the city and the existing infrastructure of training providers - equip- ping the city's workforce leaders with critical insights to inform their new vision and strat- egy for Detroit's businesses and workers. Through Small Business Forward, we are opening the doors that have too often been shut to minority and community-based small business owners by creating programs and investments that provide the capital and support these entrepreneurs need in order to succeed. Through the JPMorgan Chase Institute and the Financial Solutions Lab, we are applying our unrivaled data and insights into consumers' finances and deep technological expertise to help low- and moderate-income house- holds become more financially secure. The Global Cities Initiative continues to help cities around the world gener- ate the economic growth that will fuel greater opportunity. And through Invested in Detroit, we are bringing all these pieces together to support and accelerate the turnaround of one of America's iconic cities. those most at risk of winding up out of school, unemployed or stuck in low-wage jobs with the skills and training needed to get on the road to a well-paying, long-term career. Our efforts are focused on areas where we can best put our firm's capabilities to work and where we can most effectively drive change. Millions of jobs in the United States and Europe are being created that require a high school degree but not a four-year college degree. Through our New Skills at Work initiative, we are connecting job seekers to tangible opportunities by helping them gain the right skills for today's high-quality jobs. We are expanding on this work with an ambitious new program, New Skills for Youth, to arm young people - particularly • #1 U.S. Private Equity Money Manager (Pensions & Investments, May 2015) Top Pan-European Fund Management Firm (Thomson Reuters Extel, June 2015) Best Asset Management Company for Asia (The Asset, May 2015) #2 Hedge Fund Manager (Absolute Return, September 2015) 69 Corporate Responsibility In today's economy, too many people - particularly too many young people are being left behind. More than 5 million young Americans are out of school and out of work, including more than one in five young black adults. Reliable path- ways to the middle class have dis- solved. Lower-income families, already struggling to make ends meet, are falling even further behind. This is not sustainable. Creating more opportunity for more people to participate in and share the rewards of economic growth is a moral and an economic imperative. But government cannot solve this challenge - certainly not on its own. The private sector needs to step up and be part of the solution. - JPMorgan Chase & Co. is leveraging the assets of our firm our people, expertise and technology - to help address these trends. Each year, we deploy more than $200 million in philanthropic capital toward pro- aimed at expanding access grams to opportunity and advancing eco- nomic mobility around the world. 70 Peter Scher We are applying the same rigor and analysis to these efforts as we do to other aspects of our business. Unlike traditional models of corporate philanthropy, our strategic invest- ments are driven by robust data and research. We are supporting innova- tive research from our proprietary data on the finances of nearly 50 million U.S. households to real-time labor market dynamics in countries throughout Europe and Asia. Putting our firm's capabilities to work Business Segment Results 107 Well-positioned for the future Supplementary information: 3,139 225 3,385 7,574 30,702 30,699 3,827 6,260 24,442 $ 8,954 21,745 $ 26,675 29,566 8,789 8,307 17,886 $ 21,259 $ 27,358 8,402 18,956 $ $ 34,932 26,900 2013 2012 2011 $ 93,543 $ 95,112 $ 97,367 $ 97,680 $ 32,951 97,843 61,274 70,467 64,729 62,911 34,529 33,838 59,014 2014 6.05 $ 3,700.4 3,732.8 46.49 $ 48.36 50.07 52.97 44.20 30.83 58.55 $ 27.85 62.58 58.48 33.25 60.46 56.98 Enterprise-wide Risk Management 66.03 6.00 63.49 $ $ 5.33 5.29 3,763.5 $ 3,797.5 4.38 4.34 3,782.4 3,814.9 $ 5.21 $ 5.19 70.61 $ 4.50 4.48 3,900.4 3,920.3 $ 241,899 $ 3,663.5 3,756.1 232,472 $ 219,657 $ 167,260 $ 125,442 3,714.8 3,804.0 3,772.7 3,809.4 3,822.2 2015 43.97 Selected ratios and metrics Note: The following pages from JPMorgan Chase & Co.'s 2015 Form 10-K are not included herein: 1-64, 316-332 147 Compliance Risk Management 148 Reputation Risk Management Legal Risk Management 149 159 Liquidity Risk Management 165 170 172 173 Capital Management Critical Accounting Estimates Used by the Firm Operational Risk Management 144 309 Return on common equity ("ROE") 311 Glossary of Terms 112 Credit Risk Management 146 133 140 Country Risk Management 142 Model Risk Management 143 Principal Risk Management Market Risk Management Accounting and Reporting Developments Selected quarterly financial data at Fair Value Diluted Average shares: Basic Diluted Market and per common share data Market capitalization Basic Common shares at period-end High Low Cash dividends declared per share Close Book value per share Nonexchange-Traded Commodity Derivative Contracts Share price(a) Net income: Tangible book value per share ("TBVPS")(b) Net income Earnings per share data Forward-Looking Statements 65 Financial FIVE-YEAR SUMMARY OF CONSOLIDATED FINANCIAL HIGHLIGHTS (unaudited) As of or for the year ended December 31, JPMorgan Chase & Co./2015 Annual Report Selected income statement data Total net revenue Total noninterest expense Pre-provision profit Provision for credit losses Income before income tax expense (in millions, except per share, ratio, headcount data and where otherwise noted) Income tax expense Trading assets: 215,803 (1) 110,435 (11) 98,721 Securities borrowed 212,575 Deposits with banks purchased under resale Federal funds sold and securities $ Cash and due from banks Assets December 31, (in millions) agreements Debt and equity instruments Allowance for loan losses Derivative receivables 59,677 Securities 290,827 Loans 837,299 (13,555) 320,013 (11) 78,975 (24) 348,004 (16) 757,336 11 (14,185) (4) Loans, net of allowance for loan losses 823,744 743,151 11 Accrued interest and accounts 20,490 $ 27,831 (26)% 340,015 484,477 (30) 284,162 receivable $30,702 6,260 20.4% 2014 29,264 $59,014 46,605 31,114 $61,274 39,657 $70,467 (a) Included legal expense of $3.0 billion, $2.9 billion and $11.1 billion for the years ended December 31, 2015, 2014 and 2013, respectively. (b) Included Federal Deposit Insurance Corporation ("FDIC")-related expense of $1.2 billion, $1.0 billion and $1.5 billion for the years ended December 31, 2015, 2014 and 2013, respectively. 2015 compared with 2014 Total noninterest expense decreased by 4% from the prior year, as a result of lower CIB expense, predominantly reflecting the impact of business simplification; and lower CCB expense resulting from efficiencies related to declines in headcount-related expense and lower professional fees. These decreases were partially offset by investment in the businesses, including for infrastructure and controls. Compensation expense decreased compared with the prior year, predominantly driven by lower performance-based incentives and reduced headcount, partially offset by higher postretirement benefit costs and investment in the businesses, including for infrastructure and controls. Noncompensation expense decreased from the prior year, reflecting benefits from business simplification in CIB; lower professional and outside services expense, reflecting lower legal services expense and a reduced number of contractors in the businesses; lower amortization of intangibles; and the absence of a goodwill impairment in Corporate. These factors were partially offset by higher depreciation expense, largely associated with higher auto operating lease assets in CCB; higher marketing expense in CCB; and higher FDIC- related assessments. Legal expense was relatively flat compared with the prior year. For a further discussion of legal expense, see Note 31. 2014 compared with 2013 Total noninterest expense decreased by $9.2 billion, or 13%, from the prior year, as a result of lower other expense (in particular, legal expense) and lower compensation expense. Compensation expense decreased compared with the prior year, predominantly driven by lower headcount in CCB Mortgage Banking, lower performance-based compensation expense in CIB, and lower postretirement benefit costs. The decrease was partially offset by investments in the businesses, including headcount for controls. Noncompensation expense decreased compared with the prior year, due to lower other expense, predominantly reflecting lower legal expense. Lower expense for foreclosure-related matters and production and servicing- related expense in CCB Mortgage Banking, lower FDIC- related assessments, and lower amortization due to certain fully amortized intangibles, also contributed to the decline. The decrease was offset partially by investments in the businesses, including for controls, and costs related to business simplification initiatives across the Firm. Income tax expense Year ended December 31, (in millions, except rate) Income before income tax expense Income tax expense Effective tax rate 2015 2014 2015 Selected Consolidated balance sheets data CONSOLIDATED BALANCE SHEETS ANALYSIS JPMorgan Chase & Co./2015 Annual Report 74 The decrease in the effective tax rate from the prior year was largely attributable to the effect of the lower level of nondeductible legal-related penalties, partially offset by higher 2014 pretax income in combination with changes in the mix of income and expense subject to U.S. federal, state and local income taxes, and lower tax benefits associated with tax adjustments and the settlement of tax audits. Change 2014 compared with 2013 32.9% 29.2% $26,675 8,789 8,954 $30,699 2013 2015 compared with 2014 The effective tax rate decreased compared with the prior year, predominantly due to the recognition in 2015 of tax benefits of $2.9 billion and other changes in the mix of income and expense subject to U.S. federal, state and local income taxes, partially offset by prior-year tax adjustments. The recognition of tax benefits in 2015 was due to the resolution of various tax audits, as well as the release of U.S. deferred taxes associated with the restructuring of certain non-U.S. entities. For further information see Note 26. 70,079 (33) Accounts payable and other 14,362 Beneficial interests issued by 41,879 288,651 2,104,125 247,573 52,320 (20) 276,379 4 2,340,547 (10) 231,727 7 consolidated variable interest entities ("VIES") Long-term debt Total liabilities Stockholders' equity Total liabilities and stockholders' equity $ 2,351,698 $2,572,274 (9)% The following is a discussion of the significant changes between December 31, 2015 and 2014. Cash and due from banks and deposits with banks The Firm's excess cash is placed with various central banks, predominantly Federal Reserve Banks. The net decrease in cash and due from banks and deposits with banks was primarily due to the Firm's actions to reduce wholesale non- operating deposits. Securities borrowed The decrease was largely driven by a lower demand for securities to cover short positions in CIB. For additional information, refer to Notes 3 and 13. 206,939 (14) Trading assets-debt and equity instruments Trading assets and liabilities-derivative receivables and payables The decrease in both receivables and payables was predominantly driven by declines in interest rate derivatives, commodity derivatives, foreign exchange derivatives and equity derivatives due to market movements, maturities and settlements related to client- driven market-making activities in CIB. For additional information, refer to Derivative contracts on pages 127- 129, and Notes 3 and 6. Securities The decrease was largely due to paydowns and sales of non-U.S. residential mortgage-backed securities, non-U.S. government debt securities, and non-U.S. corporate debt securities reflecting a shift to loans. For additional information related to securities, refer to the discussion in the Corporate segment on pages 105-106, and Notes 3 and 12. Loans and allowance for loan losses The increase in loans was attributable to an increase in consumer loans due to higher originations and retention of prime mortgages in Mortgage Banking ("MB") and AM, and higher originations of auto loans in CCB, as well as an increase in wholesale loans driven by increased client activity, notably in commercial real estate. The decrease in the allowance for loan losses was attributable to a lower consumer, excluding credit card, allowance for loan losses, driven by a reduction in the residential real estate portfolio allowance as a result of continued improvement in home prices and delinquencies and increased granularity in the impairment estimates. The wholesale allowance increased, largely reflecting the impact of downgrades in the Oil & Gas portfolio. For a more detailed discussion of loans and the allowance for loan losses, refer to Credit Risk Management on pages 112-132, and Notes 3, 4, 14 and 15. JPMorgan Chase & Co./2015 Annual Report 75 Management's discussion and analysis Accrued interest and accounts receivable The decrease was due to lower customer receivables related to client activity in CIB, and a reduction in unsettled securities transactions. Total noninterest expense The decrease was predominantly related to client-driven market-making activities in CIB, which resulted in lower levels of both debt and equity instruments. For additional information, refer to Note 3. Premises and equipment 177,638 81,699 (9) 71,116 (26) 15,133 (5) Goodwill 47,325 47,647 (1) Mortgage servicing rights 6,608 7,436 (11) Other intangible assets 1,015 1,192 (15) 102,098 3 Other assets Total assets Liabilities Deposits liabilities Federal funds purchased and securities loaned or sold under repurchase agreements $ 2,351,698 $ 2,572,274 (9)% $ 1,279,715 $1,363,427 (6) 152,678 Commercial paper 15,562 192,101 (21) 66,344 (77) Other borrowed funds 21,105 30,222 (30) Trading liabilities: Debt and equity instruments 74,107 Derivative payables 52,790 105,572 Total noncompensation expense Net interest income was relatively flat compared with the prior year, as lower loan yields, lower investment securities net interest income, and lower trading asset balance and yields were offset by higher average loan balances and lower interest expense on deposits. The Firm's average interest-earning assets were $2.1 trillion in 2015, and the net interest yield on these assets, on a fully taxable- equivalent ("FTE") basis, was 2.14%, a decrease of 4 basis points from the prior year. 7,641 2,500 9,593 11,146 20,398 15,509 Securities gains 202 15,931 77 15,106 667 Mortgage fees and related income 2,513 3,563 Card income 5,924 6,020 Other income(a) 3,032 commissions 3,013 50,033 51,478 Net interest income 43,510 43,634 Total net revenue 5,205 6,022 4,608 54,048 43,319 $ 93,543 $ 95,112 $ 97,367 (a) Included operating lease income of $2.1 billion, $1.7 billion and $1.5 billion for the years ended December 31, 2015, 2014 and 2013, respectively. 2015 compared with 2014 Total net revenue for 2015 was down by 2% compared with the prior year, predominantly driven by lower Corporate private equity gains, lower CIB revenue reflecting the impact of business simplification initiatives, and lower CCB Mortgage Banking revenue. These decreases were partially offset by a benefit from a legal settlement in Corporate, and higher operating lease income, predominantly in CCB. Investment banking fees increased from the prior year, reflecting higher advisory fees, partially offset by lower equity and debt underwriting fees. The increase in advisory fees was driven by a greater share of fees for completed transactions as well as growth in industry-wide fee levels. The decrease in equity underwriting fees resulted from lower industry-wide issuance, and the decrease in debt underwriting fees resulted primarily from lower loan syndication and bond underwriting fees on lower industry- wide fee levels. For additional information on investment banking fees, see CIB segment results on pages 94-98 and Note 7. Principal transactions revenue decreased from the prior year, reflecting lower private equity gains in Corporate driven by lower valuation gains and lower net gains on sales as the Firm exits this non-core business. The decrease was partially offset by higher client-driven market-making revenue, particularly in foreign exchange, interest rate and 72 equity-related products in CIB, as well as a gain of approximately $160 million on CCB's investment in Square, Inc. upon its initial public offering. For additional information, see CIB and Corporate segment results on pages 94-98 and pages 105-106, respectively, and Note 7. Asset management, administration and commissions revenue decreased compared with the prior year, largely as a result of lower fees in CIB and lower performance fees in AM. The decrease was partially offset by higher asset management fees as a result of net client inflows into assets under management and the impact of higher average market levels in AM and CCB. For additional information, see the segment discussions of CIB and AM on pages 94-98 and pages 102-104, respectively, and Note 7. Mortgage fees and related income decreased compared with the prior year, reflecting lower servicing revenue largely as a result of lower average third-party loans serviced, and lower net production revenue reflecting a lower repurchase benefit. For further information on mortgage fees and related income, see the segment discussion of CCB on pages 85-93 and Notes 7 and 17. For information on lending- and deposit-related fees, see the segment results for CCB on pages 85-93, CIB on pages 94-98, and CB on pages 99-101 and Note 7; securities gains, see the Corporate segment discussion on pages 105- 106; and card income, see CCB segment results on pages 85-93. Other income was relatively flat compared with the prior year, reflecting a $514 million benefit from a legal settlement in Corporate, higher operating lease income as a result of growth in auto operating lease assets in CCB, and the absence of losses related to the exit of non-core portfolios in Card. These increases were offset by the impact of business simplification in CIB; the absence of a benefit recognized in 2014 from a franchise tax settlement; and losses related to the accelerated amortization of cash flow hedges associated with the exit of certain non- operating deposits. Noninterest revenue 2014 compared with 2013 administration and 5,945 Mortgage servicing rights Business outlook These current expectations are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. These risks and uncertainties could cause the Firm's actual results to differ materially from those set forth in such forward-looking statements. See Forward-Looking Statements on page 173 and the Risk Factors section on pages 8-18. Business Outlook JPMorgan Chase's outlook for the full-year 2016 should be viewed against the backdrop of the global and U.S. economies, financial markets activity, the geopolitical environment, the competitive environment, client activity levels, and regulatory and legislative developments in the U.S. and other countries where the Firm does business. Each of these inter-related factors will affect the performance of the Firm and its lines of business. The Firm expects it will continue to make appropriate adjustments to its businesses and operations in response to ongoing developments in the legal and regulatory, as well as business and economic, environment in which it operates. In the first quarter of 2016, management expects net interest income and net interest margin to be relatively flat when compared with the fourth quarter of 2015. During 2016, if there are no changes in interest rates, management expects net interest income could be approximately $2 billion higher than in 2015, reflecting the Federal Reserve's rate increase in December 2015 and loan growth. Management expects core loan growth of approximately 10%-15% in 2016 as well as continued growth in retail deposits which are anticipated to lead to the Firm's balance sheet growing to approximately $2.45 trillion in 2016. Management also expects managed noninterest revenue of approximately $50 billion in 2016, a decrease from 2015, primarily driven by lower Card revenue reflecting renegotiated co-brand partnership agreements and lower revenue in Mortgage Banking. The Firm continues to experience charge-offs at levels lower than its through-the-cycle expectations reflecting favorable credit trends across the consumer and wholesale portfolios, excluding Oil & Gas. Management expects total net charge- offs of up to approximately $4.75 billion in 2016. Based on the changes in market expectations for oil prices since year- end 2015, management believes reserves during the first quarter of 2016 could increase by approximately $500 million for Oil & Gas, and by approximately $100 million for Metals & Mining. The Firm continues to take a disciplined approach to managing its expenses, while investing in growth and innovation. The Firm intends to leverage its scale and improve its operating efficiencies, in order to reinvest its expense savings in additional technology and marketing investments and fund other growth initiatives. As a result, Firmwide adjusted expense in 2016 is expected to be approximately $56 billion (excluding Firmwide legal expense). Additionally, the Firm will continue to adapt its capital assessment framework to review businesses and client relationships against multiple binding constraints, including GSIB and other applicable capital requirements, imposing internal limits on business activities to align or optimize the Firm's balance sheet and risk-weighted assets ("RWA") with regulatory requirements in order to ensure that business activities generate appropriate levels of shareholder value. During 2016, the Firm expects the CET1 capital ratio calculated under the Basel III Standardized Approach to become its binding constraint. As a result of the anticipated growth in the balance sheet, management anticipates that the Firm will have, over time, $1.55 trillion in Standardized risk weighted assets, and is expecting that, over the next several years, its Basel III CET1 capital ratio will be between 11% and 12.5%. In the longer term, management expects to maintain a minimum Basel III CET1 ratio of 11%. It is the Firm's current intention that the Firm's capital ratios continue to exceed regulatory minimums as they are fully implemented in 2019 and thereafter. Likewise, the Firm will be evolving its funding framework to ensure it meets the current and proposed more stringent regulatory liquidity rules, including those relating to the availability of adequate Total Loss Absorbing Capacity (“TLAC”). In Mortgage Banking within CCB, management expects noninterest revenue to decline by approximately $700 million in 2016 as servicing balances continue to decline from year-end 2015 levels. The Card net charge-off rate is expected to be approximately 2.5% in 2016. In CIB, management expects Investment Banking revenue in the first quarter of 2016 to be approximately 25% lower than the prior year first quarter, driven by current market conditions in the underwriting businesses. In addition, Markets revenue to date in the first quarter of 2016 is down approximately 20%, when compared to a particularly strong period in the prior year and reflecting the current challenging market conditions. Prior year Markets revenue was positively impacted by macroeconomic events, including the Swiss franc decoupling from the Euro. Actual Markets revenue results for the first quarter will continue to be affected by market conditions, which can be volatile. In Securities Services, management expects revenue of approximately $875 million in the first quarter of 2016. JPMorgan Chase & Co./2015 Annual Report 71 Asset management, 1 CONSOLIDATED RESULTS OF OPERATIONS The following section of the MD&A provides a comparative discussion of JPMorgan Chase's Consolidated Results of Operations on a reported basis for the three-year period ended December 31, 2015. Factors that relate primarily to a single business segment are discussed in more detail within that business segment. For a discussion of the Critical Accounting Estimates Used by the Firm that affect the Consolidated Results of Operations, see pages 165-169. Revenue Year ended December 31, (in millions) 2015 2014 Investment banking fees Principal transactions $ 6,751 $ 6,542 $ 10,408 10,531 2013 6,354 10,141 Lending- and deposit-related fees 5,694 5,801 Management's discussion and analysis Total net revenue for 2014 was down by 2% compared with the prior year, predominantly due to lower mortgage fees and related income and lower other income. The decrease was partially offset by higher asset management, administration and commissions revenue. Investment banking fees increased compared with the prior year, due to higher advisory and equity underwriting fees, largely offset by lower debt underwriting fees. The increase JPMorgan Chase & Co./2015 Annual Report 2014 compared with 2013 The provision for credit losses increased by $2.9 billion from the prior year as result of a lower benefit from reductions in the consumer allowance for loan losses, partially offset by lower net charge-offs. The consumer allowance reduction in 2014 was primarily related to the consumer, excluding credit card, portfolio and reflected the continued improvement in home prices and delinquencies in the residential real estate portfolio. The wholesale provision reflected a continued favorable credit environment. JPMorgan Chase & Co./2015 Annual Report 73 Management's discussion and analysis Noninterest expense Year ended December 31, 2015 2014 $29,750 $30,160 2013 $30,810 (in millions) Compensation expense The provision for credit losses increased from the prior year as a result of an increase in the wholesale provision, largely reflecting the impact of downgrades in the Oil & Gas portfolio. The increase was partially offset by a decrease in the consumer provision, reflecting lower net charge-offs due to continued discipline in credit underwriting, as well as improvement in the economy driven by increasing home prices and lower unemployment levels. The increase was partially offset by a lower reduction in the allowance for loan losses. For a more detailed discussion of the credit portfolio and the allowance for credit losses, see the segment discussions of CCB on pages 85-93, CB on pages 99-101, and the Allowance For Credit Losses on pages 130-132. Noncompensation expense: 3,768 3,909 3,693 Technology, communications and equipment 6,193 5,804 5,425 Professional and outside services 7,002 7,705 Marketing 2,708 Other(a)(b) Occupancy 2015 compared with 2014 Total provision for credit losses $ 3,827 $ 3,139 $ 225 in advisory fees was driven by the combined impact of a greater share of fees for completed transactions, and growth in industry-wide fees. The increase in equity underwriting fees was driven by higher industry-wide issuance. The decrease in debt underwriting fees was primarily related to lower bond underwriting fees compared with the prior year, and lower loan syndication fees on lower industry-wide fees. Principal transactions revenue increased as the prior year included a $1.5 billion loss related to the implementation of the funding valuation adjustment ("FVA") framework for over-the-counter ("OTC") derivatives and structured notes. Private equity gains increased as a result of higher net gains on sales. These increases were partially offset by lower fixed income markets revenue in CIB, primarily driven by credit-related and rates products, as well as the impact of business simplification initiatives. Lending- and deposit-related fees decreased compared with the prior year, reflecting the impact of business simplification initiatives and lower trade finance revenue in CIB. Asset management, administration and commissions revenue increased compared with the prior year, reflecting higher asset management fees driven by net client inflows and higher market levels in AM and CCB. The increase was offset partially by lower commissions and other fee revenue in CCB as a result of the exit of a non-core product in 2013. Securities gains decreased compared with the prior year, reflecting lower repositioning activity related to the Firm's investment securities portfolio. Mortgage fees and related income decreased compared with the prior year, predominantly due to lower net production revenue driven by lower volumes due to higher mortgage interest rates, and tighter margins. The decline in net production revenue was partially offset by a lower loss on the risk management of mortgage servicing rights ("MSRS"). Card income was relatively flat compared with the prior year, but included higher net interchange income due to growth in credit and debit card sales volume, offset by higher amortization of new account origination costs. Other income decreased from the prior year, predominantly from the absence of two significant items recorded in Corporate in 2013: gains of $1.3 billion and $493 million from sales of Visa shares and One Chase Manhattan Plaza, respectively. Lower valuations of seed capital investments in AM and losses related to the exit of non-core portfolios in Card also contributed to the decrease. These items were partially offset by higher auto lease income as a result of growth in auto lease volume, and a benefit from a tax settlement. Net interest income increased slightly from the prior year, predominantly reflecting higher yields on investment securities, the impact of lower interest expense from lower rates, and higher average loan balances. The increase was partially offset by lower yields on loans due to the run-off of higher-yielding loans and new originations of lower-yielding loans, and lower average interest-earning trading asset balances. The Firm's average interest-earning assets were $2.0 trillion, and the net interest yield on these assets, on a FTE basis, was 2.18%, a decrease of 5 basis points from the prior year. Provision for credit losses Year ended December 31, (in millions) 2015 2014 2013 Consumer, excluding credit card $ (81) $ 419 (83) (359) 786 Wholesale 308 3,498 2,550 3,041 2,179 3,079 3,122 Credit card (1,871) $ Total consumer For information on MSRs, see Note 17. (b) Primarily includes dividends declared on preferred and common stock, deferred annuity contracts, pension and postretirement obligations and insurance liabilities. Other assets increased modestly as a result of an increase in income tax receivables, largely associated with the resolution of certain tax audits, and higher auto operating lease assets from growth in business volume. These factors were mostly offset by lower private equity investments driven by the sale of a portion of the Private Equity business and other portfolio sales. Year ended 2013 2015 2014 The following summary table provides a reconciliation from the Firm's reported U.S. GAAP results to managed basis. Management also uses certain non-GAAP financial measures at the business-segment level, because it believes these other non-GAAP financial measures provide information to investors about the underlying operational performance and trends of the particular business segment and, therefore, facilitate a comparison of the business segment with the performance of its competitors. Non- GAAP financial measures used by the Firm may not be comparable to similarly named non-GAAP financial measures used by other companies. December 31, Effective January 1, 2015, the Firm adopted new accounting guidance for investments in affordable housing projects that qualify for the low-income housing tax credit, which impacted the CIB. As a result of the adoption of this new guidance, the Firm made an accounting policy election to amortize the initial cost of qualifying investments in proportion to the tax credits and other benefits received, and to present the amortization as a component of income tax expense; previously such amounts were predominantly presented in other income. The guidance was required to be applied retrospectively and, accordingly, certain prior period amounts have been revised to conform with the current period presentation. The adoption of the guidance did not materially change the Firm's results of operations on a managed basis as the Firm had previously presented and will continue to present the revenue from such investments on an FTE basis in other income for the purposes of managed basis reporting. The Firm prepares its Consolidated Financial Statements using U.S. GAAP; these financial statements appear on pages 176-180. That presentation, which is referred to as "reported" basis, provides the reader with an understanding of the Firm's results that can be tracked consistently from year to year and enables a comparison of the Firm's performance with other companies' U.S. GAAP financial statements. EXPLANATION AND RECONCILIATION OF THE FIRM'S USE OF NON-GAAP FINANCIAL MEASURES Management's discussion and analysis 79 JPMorgan Chase & Co./2015 Annual Report For a further discussion of the activities affecting the Firm's cash flows, see Consolidated Balance Sheets Analysis on pages 75-76, Capital Management on pages 149-158, and Liquidity Risk Management on pages 159-164. In addition to analyzing the Firm's results on a reported basis, management reviews the Firm's results, including the overhead ratio, and the results of the lines of business, on a "managed" basis, which are non-GAAP financial measures. The Firm's definition of managed basis starts with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. This non-GAAP financial measure allows management to assess the comparability of revenue arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business. * Fully taxable- Reported Results 1,980 50,033 Net interest income Total noninterest revenue $ $ 3,013 (in millions, except ratios) 1,980 $ 5,012 $ 3,032 Other income Managed basis Fully taxable- equivalent adjustments (a) Managed Reported basis Results equivalent adjustments (a) $ * * The Firm's financing activities includes cash related to customer deposits, long-term debt, and preferred and common stock. Cash used in financing activities in 2015 resulted from lower wholesale deposits partially offset by higher consumer deposits. Additionally, in 2015 cash outflows were attributable to lower levels of commercial paper due to the discontinuation of a cash management product that offered customers the option of sweeping their deposits into commercial paper; lower commercial paper issuances in the wholesale markets; and a decrease in securities loaned or sold under repurchase agreements due to a decline in secured financings. Cash provided by financing activities in 2014 and 2013 predominantly resulted from higher consumer and wholesale deposits; partially offset in 2013 by a decrease in securities loaned or sold under repurchase agreements, predominantly due to changes in the mix of the Firm's funding sources. For all periods, cash was provided by net proceeds from long-term borrowings and issuances of preferred stock; and cash was used for repurchases of common stock and cash dividends on common and preferred stock. Investing activities $ 73,466 $ 36,593 Operating activities 2014 Year ended December 31, 2015 106,980 Net cash provided by/(used in) CONSOLIDATED CASH FLOWS ANALYSIS JPMorgan Chase & Co./2015 Annual Report 78 (f) At December 31, 2015 and 2014, included unfunded commitments of $50 million and $147 million, respectively, to third-party private equity funds, and $871 million and $961 million of unfunded commitments, respectively, to other equity investments. agreements. Excludes the benefit of noncancelable sublease rentals of $1.9 billion and $2.2 billion at December 31, 2015 and 2014, respectively. (e) Includes noncancelable operating leases for premises and equipment used primarily for banking purposes and for energy-related tolling service (in millions) (165,636) Financing activities (187,511) Financing activities used in investing activities during 2014 and 2013 resulted from increases in deposits with banks, attributable to higher levels of excess funds; cash was also used for growth in wholesale and consumer loans in 2014, while in 2013 cash used reflected growth only in wholesale loans. Partially offsetting these cash outflows in 2014 and 2013 was a net decline in securities purchased under resale agreements due to a shift in the deployment of the Firm's excess cash by Treasury, and a net decline in consumer loans in 2013 resulting from paydowns and portfolio runoff or liquidation of delinquent loans. Investing activities in 2014 and 2013 also reflected net proceeds from paydowns, maturities, sales and purchases of investment securities. The Firm's investing activities predominantly include loans originated to be held for investment, the investment securities portfolio and other short-term interest-earning assets. Cash provided by investing activities during 2015 predominantly resulted from lower deposits with banks due to the Firm's actions to reduce wholesale non-operating deposits; and net proceeds from paydowns, maturities, sales and purchases of investment securities. Partially offsetting these net inflows was cash used for net originations of consumer and wholesale loans, a portion of which reflected a shift from investment securities. Cash Cash provided by operating activities in 2015 resulted from a decrease in trading assets, predominantly due to client- driven market-making activities in CIB, resulting in lower levels of debt and equity securities. Additionally, cash was provided by a decrease in accounts receivable due to lower client receivables and higher net proceeds from loan sales activities. This was partially offset by cash used due to a decrease in accounts payable and other liabilities, resulting from lower brokerage customer payables related to client activity in CIB. In 2014 cash provided reflected higher net proceeds from loan securitizations and sales activities when compared with 2013. In 2013 cash provided reflected a decrease in trading assets from client-driven market-making activities in CIB, resulting in lower levels of debt securities, partially offset by net cash used in connection with loans originated or purchased for sale. Cash provided by operating activities for all periods also reflected net income after noncash operating adjustments. Investing activities JPMorgan Chase's operating assets and liabilities support the Firm's lending and capital markets activities, including the origination or purchase of loans initially designated as held-for-sale. Operating assets and liabilities can vary significantly in the normal course of business due to the amount and timing of cash flows, which are affected by client-driven and risk management activities and market conditions. The Firm believes cash flows from operations, available cash balances and its capacity to generate cash through secured and unsecured sources are sufficient to meet the Firm's operating liquidity needs. $ (7,341) $ (11,940) $ (13,952) 272 $ 107,953 (150,501) 28,324 2013 Operating activities Net decrease in cash and due from banks (1,125) (276) Effect of exchange rate changes on cash 118,228 52,013 51,478 1,788 1,788 Reported Results $4,608 9,350 3,090 6,260 Income tax expense 29,032 2,357 8,954 26,675 2,773 30,699 33,792 3,090 30,702 Income before income tax expense 33,472 2,773 11,727 8,789 80 Other assets (a) Predominantly recognized in CIB and CB business segments and Corporate 71% NM 72% 63% NM 64% 61% NM 63% Overhead ratio 11,146 2,357 29,257 (d) Includes accrued interest and future contractual interest obligations. Excludes interest related to structured notes for which the Firm's payment obligation is based on the performance of certain benchmarks. 2,357 36,611 44,619 985 43,634 44,620 1,110 43,510 43,319 55,708 54,048 $6,268 $1,660 basis Managed Fully taxable- equivalent adjustments(a) 1,660 697 44,016 Total net revenue 2,773 33,838 37,619 3,090 34,529 Pre-provision profit 99,724 2,357 97,367 97,885 2,773 95,112 96,633 3,090 93,543 26,900 (c) For further information, refer to unsettled reverse repurchase and securities borrowing agreements in Note 29. $ 4,801 53,266 (a) Excludes structured notes on which the Firm is not obligated to return a stated amount of principal at the maturity of the notes, but is obligated to return an amount based on the performance of the structured notes. sold under repurchase agreements Federal funds purchased and securities loaned or 1,361,597 1,276,139 $ 4,555 $ 3,553 $ 151,433 5,166 $ $ Deposits (a) On-balance sheet obligations 2016 (in millions) 2014 Total 1,262,865 $ Total 811 491 3,093 18,480 16,389 Beneficial interests issued by consolidated VIEs 15,734 11,331 3 11,331 66,344 15,562 15,562 Commercial paper 192,128 152,738 Other borrowed funds (a) 2015 2019-2020 2017-2018 The carrying amount of on-balance sheet obligations on the Consolidated balance sheets may differ from the minimum contractual amount of the obligations reported below. For a discussion of mortgage repurchase liabilities and other obligations, see Note 29. 76 The increase was due to net income and preferred stock issuances, partially offset by the declaration of cash dividends on common and preferred stock, and repurchases of common stock. For additional information on accumulated other comprehensive income/(loss) ("AOCI"), see Note 25; for the Firm's capital actions, see Capital Management on page 157 and Notes 22, 23 and 25. The increase was due to net issuances, consistent with Treasury's long-term funding plans. For additional information on the Firm's long-term debt activities, see Liquidity Risk Management on pages 159-164 and Note 21. Stockholders' equity Long-term debt Beneficial interests issued by consolidated VIES The decrease was predominantly due to a reduction in commercial paper issued by conduits to third parties and to maturities of certain municipal bond vehicles in CIB, as well as net maturities of credit card securitizations. For further information on Firm-sponsored VIES and loan securitization trusts, see Off-Balance Sheet Arrangements on pages 77- 78 and Note 16. The decrease was due to lower brokerage customer payables related to client activity in CIB. JPMorgan Chase & Co./2015 Annual Report Accounts payable and other liabilities Commercial paper The decrease was due to a decline in secured financing of trading assets-debt and equity instruments in CIB and of investment securities in the Chief Investment Office ("CIO"). For additional information on the Firm's Liquidity Risk Management, see pages 159-164. Federal funds purchased and securities loaned or sold under repurchase agreements The decrease was attributable to lower wholesale deposits, partially offset by higher consumer deposits. The decrease in wholesale deposits reflected the impact of the Firm's actions to reduce non-operating deposits. The increase in consumer deposits reflected continuing positive growth from strong customer retention. For more information, refer to the Liquidity Risk Management discussion on pages 159-164; and Notes 3 and 19. Deposits JPMorgan Chase & Co./2015 Annual Report The decrease was associated with the discontinuation of a cash management product that offered customers the option of sweeping their deposits into commercial paper ("customer sweeps"), and lower issuances in the wholesale markets, consistent with Treasury's short-term funding plans. For additional information, see Liquidity Risk Management on pages 159-164. OFF-BALANCE SHEET ARRANGEMENTS AND CONTRACTUAL CASH OBLIGATIONS In the normal course of business, the Firm enters into various contractual obligations that may require future cash payments. Certain obligations are recognized on-balance sheet, while others are off-balance sheet under accounting principles generally accepted in the U.S (“U.S. GAAP"). The Firm is involved with several types of off-balance sheet arrangements, including through nonconsolidated special- purpose entities ("SPES"), which are a type of VIE, and through lending-related financial instruments (e.g., commitments and guarantees). Special-purpose entities By remaining maturity at December 31, Contractual cash obligations The accompanying table summarizes, by remaining maturity, JPMorgan Chase's significant contractual cash obligations at December 31, 2015. The contractual cash obligations included in the table below reflect the minimum contractual obligation under legally enforceable contracts with terms that are both fixed and determinable. Excluded from the below table are certain liabilities with variable cash flows and/or no obligation to return a stated amount of principal at maturity. Contractual cash obligations Management's discussion and analysis 77 JPMorgan Chase & Co./2015 Annual Report The Firm also acts as liquidity provider for certain municipal bond vehicles. The Firm's obligation to perform as liquidity provider is conditional and is limited by certain termination events, which include bankruptcy or failure to pay by the municipal bond issuer and any credit enhancement provider, an event of taxability on the municipal bonds or the immediate downgrade of the municipal bond to below investment grade. See Note 16 for additional information. Off-balance sheet lending-related financial instruments, guarantees, and other commitments JPMorgan Chase provides lending-related financial instruments (e.g., commitments and guarantees) to meet the financing needs of its customers. The contractual amount of these financial instruments represents the maximum possible credit risk to the Firm should the counterparty draw upon the commitment or the Firm be required to fulfill its obligation under the guarantee, and should the counterparty subsequently fail to perform according to the terms of the contract. Most of these commitments and guarantees expire without being drawn or a default occurring. As a result, the total contractual amount of these instruments is not, in the Firm's view, representative of its actual future credit exposure or funding requirements. For further discussion of lending- related financial instruments, guarantees and other commitments, and the Firm's accounting for them, see Lending-related commitments on page 127 and Note 29. For a discussion of liabilities associated with loan sales and securitization-related indemnifications, see Note 29. December 31, 2015 and 2014, respectively. The Firm could facilitate the refinancing of some of the clients' assets in order to reduce the funding obligation. For further information, see the discussion of Firm-administered multi- seller conduits in Note 16. primarily "P-1", "A-1" and "F1" for Moody's Investors Service ("Moody's"), Standard & Poor's and Fitch, respectively. These liquidity commitments support the issuance of asset-backed commercial paper by Firm- administered consolidated SPES. In the event of a short- term credit rating downgrade, JPMorgan Chase Bank, N.A., absent other solutions, would be required to provide funding to the SPE if the commercial paper could not be reissued as it matured. The aggregate amounts of commercial paper outstanding held by third parties as of December 31, 2015 and 2014, was $8.7 billion and $12.1 billion, respectively. The aggregate amounts of commercial paper issued by these SPES could increase in future periods should clients of the Firm-administered consolidated SPES draw down on certain unfunded lending-related commitments. These unfunded lending-related commitments were $5.6 billion and $9.9 billion at For certain liquidity commitments to SPES, JPMorgan Chase Bank, N.A. could be required to provide funding if its short- term credit rating were downgraded below specific levels, Implications of a credit rating downgrade to JPMorgan Chase Bank, N.A. The Firm has no commitments to issue its own stock to support any SPE transaction, and its policies require that transactions with SPEs be conducted at arm's length and reflect market pricing. Consistent with this policy, no JPMorgan Chase employee is permitted to invest in SPES with which the Firm is involved where such investment would violate the Firm's Code of Conduct. These rules prohibit employees from self-dealing and acting on behalf of the Firm in transactions with which they or their family have any significant financial interest. The Firm holds capital, as deemed appropriate, against all SPE-related transactions and related exposures, such as derivative transactions and lending-related commitments and guarantees. The most common type of VIE is an SPE. SPES are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. SPEs are an important part of the financial markets, including the mortgage- and asset-backed securities and commercial paper markets, as they provide market liquidity by facilitating investors' access to specific portfolios of assets and risks. SPES may be organized as trusts, partnerships or corporations and are typically established for a single, discrete purpose. SPES are not typically operating entities and usually have a limited life and no employees. The basic SPE structure involves a company selling assets to the SPE; the SPE funds the purchase of those assets by issuing securities to investors. JPMorgan Chase uses SPEs as a source of liquidity for itself and its clients by securitizing financial assets, and by creating investment products for clients. The Firm is involved with SPES through multi-seller conduits, investor intermediation activities, and loan securitizations. See Note 16 for further information on these types of SPES. 3,130 41,092 After 2020 107,715 170 276 886 1,266 Contractual purchases and capital expenditures 1,108 2,832 921 75 387 Equity investment commitments (f) 12,441 11,829 4,679 459 Obligations under affinity and co-brand programs 98 275 104,475 1,889,915 $ 2,064,961 50,200 26,559 129,495 $ 76,854 $ 121,667 $ $ 1,561,899 $ 9,512 13,716 54,688 Total contractual cash obligations Total off-balance sheet obligations 2,303 496 43 80 2,388 3,094 2,598 1,668 1,507,211 Total on-balance sheet obligations 8,355 8,372 2,488 1,024 1,201 3,659 Other(b) 262,888 280,206 92,272 59,669 82,293 Long-term debt(a) 107,951 67,342 45,972 6,693 48,038 46,149 21,208 102,936 9,461 8,787 Contractual interest payments (d) 42,482 42,482 Unsettled reverse repurchase and securities borrowing agreements (c) Off-balance sheet obligations 1,957,246 1,785,440 40,993 Operating leases (e) 2006 2005 $4.34 2008 2009 2007 2004 6% $1.35 $4.5 $5.6 $2.35 $3.96 2010 $8.5 $4.00 $4.33 $1.52 2011 investments drive the future prospects of our company and position it to grow and prosper for decades. Whether looking back over five years, 10 years or since the Bank One/JPMorgan Chase merger (approximately 12 years ago), our stock has significantly outperformed the Standard & Poor's (S&P) 500 and the S&P Financials Index. And this is during a time of unprecedented challenges for banks - both the Great Recession and 2013 Overall gain Performance for the period ended Compounded annual gain (7/1/2004-12/31/2016) and JPMorgan Chase & Co. merger Performance since the Bank One Compounded annual gain Overall gain Performance since becoming CEO of Bank One (3/27/2000-12/31/2016)¹ Stock total return analysis Return on tangible common equity Diluted earnings per share Net income 2016 2015 2014 2012 $5.29 business owners 13% managed revenue ¹Represents Jamie Dimon, Chairman and Chief Executive Officer 2 Our stock price is a measure of the progress we have made over the years. This progress is a function of continually making important investments, in good times and not so good times, to build our capabilities – people, systems and products. These 2016 was another breakthrough year for our company. We earned a record $24.7 billion in net income on revenue¹ of $99.1 billion, reflecting strong underlying performance across our businesses. We have delivered record results in six out of the last seven years, and we hope to continue to deliver in the future. Throughout a period of profound political and economic change around the world, our company has been steadfast in our dedication to the clients, communities and countries we serve while earning a fair return for our shareholders. I begin this letter with a sense of gratitude and pride about JPMorgan Chase that has only grown stronger over the course of the last decade. Ours is an exceptional company with an extraordinary heritage and a promising future. Dear Fellow Shareholders, JPMORGAN CHASE & Co. the local governments hospitals schools December 31, 2016 Earnings, Diluted Earnings per Share and Return on Tangible Common Equity 2004-2016 13% ($ in billions, except per share and ratio data) $21.7 13% $6.00 $6.19 13% $4.48 $11.7 10% $5.19 15% $17.9 11% $21.3 $19.0 10% $17.4 15% 15% $14.4 15% $15.4 24% 22% $24.4 $24.7 Compounded annual gain/(loss) Compounded annual gain Five years 2004 $15.35 $16.45 $18.88 $21.96 $22.52 $27.09 $30.12 $33.62 $38.68 $40.72 $35.49 $44.60 $40.36 $39.36 $39.22 $36.07 $38.70 $39.83 2005 $48.13 Tangible book value 2008 nonprofits Performance since the Bank One Overall gain (3/27/2000-12/31/2016)¹ Performance since becoming CEO of Bank One Bank One/JPMorgan Chase & Co. tangible book value per share performance vs. S&P 500 2007 Average stock price 2016 2015 2014 2013 2012 2011 2010 2009 2006 One year $51.44 $65.62 12.0% 34.6% 2.3% 32.3% 7.8% 154.8% 211.0% 9.5% S&P Financials Index S&P 500 JPMorgan Chase & Co. 3.1% 65.9% 4.3% 103.0% 11.5% 524.6% S&P 500 S&P Financials Index Bank One Ten years 22.7% $63.83 24.4% 19.4% $58.17 $51.88 $43.93 $47.75 Tangible Book Value and Average Stock Price per Share 2004-2016 In the last five years, we have bought back $25.7 billion in stock. In prior years, I have explained why buying back our stock at tangible book value per share was a no- brainer. While the first and most important use of capital is to invest in growth, buying back stock should also be considered when you are generating excess capital. We do As you know, we believe tangible book value per share is a good measure of the value we have created for our shareholders. If we believe our asset and liability values are appropriate - and we do - and if we believe we can continue to deploy this capital at an approximate 15% return on tangible equity, which we do, then our company should ultimately be worth considerably more than tangible book value. If you look at the chart below, you'll see that tangible book value "anchors” the stock price. the extraordinarily difficult legal, regulatory and political environments that followed. We have long contended that these factors explained why bank stock price/earnings ratios were appropriately depressed. And we believe the anticipated reversal of many negatives and the expectation of a more business-friendly environment, coupled with our sustained, strong business results, are among the reasons our stock price has done so well this past year. 3 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. 1 These charts show actual returns of the stock, with dividends included, for heritage shareholders of Bank One and JPMorgan Chase & Co. vs. the Standard & Poor's 500 Index (S&P 500) and the Standard & Poor's Financials Index (S&P Financials Index). (0.4)% 6.9% 8.6% 14.7% veterans JPMORGAN CHASE & Co. customers 6.19 5.33 6.05 6.24 $ Basic Net income per share: Per common share data 21,745 24,442 $ 24,733 $ Net income 3,139 6.00 3,827 5.29 1.72 13 13 Return on tangible common equity (ROTCE)(b) 10% 11% 10% Return on common equity Selected ratios 44.60 48.13 51.44 56.98 60.46 64.06 1.58 1.88 13 5,361 33,838 Reported basis (a) (in millions, except per share, ratio data and headcount) As of or for the year ended December 31, Financial Highlights & JPMORGAN CHASE & CO. ANNUAL REPORT 2016 GoodTERS JPMORGAN CHASE & Co and JPMorgan Chase & Co. merger 81 is CHASE JP. Morgan Women on the Move 5 Source: Thomson Reuters Extel, 2016 Total net revenue Provision for credit losses 2016 2014 34,529 39,897 Pre-provision profit 61,274 59,014 55,771 Total noninterest expense 95,112 93,543 $ 95,668 Tangible book value (TBVPS) (b) Book value Cash dividends declared Diluted 2015 Common equity Tier 1 capital ratio (c) 12.2 11.6 Here's You Here's to You Information about J.P. Morgan's capabilities can be found at jpmorgan.com and about Chase's capabilities at chase.com. Information about JPMorgan Chase & Co. is available at jpmorganchase.com. JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. (b) TBVPS and ROTCE are each non-GAAP financial measures. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Financial Performance Measures on pages 48-50. (c) The ratios presented are calculated under the Basel III Advanced Fully Phased-In Approach, and they are key regulatory capital measures. For further discussion, see “Capital Risk Management" on pages 76-85. (a) Results are presented in accordance with accounting principles generally accepted in the United States of America, except where otherwise noted. 241,359 234,598 243,355 Headcount 3,714.8 3,663.5 3,561.2 Common shares at period-end re's THANK YOU 232,472 You You clients communities & 4 Write Apprec JPMOR Here's to to You Here's You re's Cate ARK You Here's THE CCBQQU 241,899 307,295 Market capitalization $ 837,299 2,351,698 2,490,972 Total assets $ 894,765 Loans Selected balance sheet data (period-end) 12.7 14.7 15.2 Total capital ratio (c) 11.4 13.3 14.0 Tier 1 capital ratio (c) 10.2 $ 757,336 2,572,274 Deposits 1,375,179 62.58 66.03 86.29 $ Closing share price Market data Total stockholders' equity employees 231,727 254,190 211,664 221,505 228,122 Common stockholders' equity 1,363,427 1,279,715 247,573 (7/1/2004-12/31/2016) $2.26 Overall gain $949 $661 ($ in billions) 16.0% ■#1 rated mobile banking app¹5 21.5% ■#1 U.S. credit and debit payments volume¹6 ■#2 merchant acquirer¹7 Merchant processing volume³ 21.1% 15.9% Credit card sales market share² 20.0% ■■■#1 U.S. co-brand credit card issuer¹4 10.0% 9.0% 8.0% NM Active mobile customers growth rate Average deposits growth rate $1,063 Community Banking Global Investment Banking fees Market share4 Equities5 7.0% Market share5 #7 FICC5 Investment Bank #1 9.7% 6.3% Market share5 Corporate & #8 Total Markets revenue #1 8.1% #1 7.9% 8.7% #2 ■■■#1 U.S. credit card issuer¹³ 14 (38) 12 (40) Best-in-class overhead ratio represents comparable JPMorgan Chase (JPM) peer segments: Wells Fargo Community Banking (WFC-CB), Bank of America Global Banking and Global Markets (BAC-GB & BAC-GM), PNC Corporate and Institutional Banking (PNC), Credit Suisse Private Banking (CS-PB) and BlackRock (BLK). 3 2 1 9% MS 74% MS 10% GS 66% GS SS 8% с JPM 2016 ROE reflects allocation of common equity to each business. JPM target ROTCE reflects the 2017 change in capital allocation methodology from common equity to tangible common equity, resulting in LOB equity being more in line with peers. Best-in-class ROTCE is based on net income minus preferred stock dividends of comparable JPM peers and peer segments when available: Wells Fargo & Company (WFC), BAC-GB & BAC-GM, Fifth Third Bank (FITB), Bank of America Global Wealth and Investment Management (BAC-GWIM) and T. Rowe Price (TROW). 11 (25) where we are #1 (top 3) Consumer & ■Industry leading deposit growth¹2 ■Relationships with ~50% of U.S. households 8.3% 7.9% #8 3.6% Deposits market share¹ 2016 2015 2006 Client Franchises Built Over the Long Term 7 4 WFC, Bank of America Corporation (BAC), Citigroup Inc. (C), Goldman Sachs Group, Inc. (GS), Morgan Stanley (MS). ROTCE Return on tangible common equity # of top 50 Chase markets 58% #1 10.3% #3 5.0% Regional banks Big banks² Industry average Chase U.S. retail banking satisfaction¹ Increasing Customer Satisfaction NA = Not available NM = Not meaningful For footnoted information, refer to slide 39 in the 2017 Firm Overview Investor Day presentation, which is available on JPMorgan Chase & Co.'s website (http://investor.shareholder.com/jpmorganchase/presentations.cfm), under the heading Investor Relations, Events & Presentations, JPMorgan Chase 2017 Investor Day, Firm Overview, and on Form 8-K as furnished to the SEC on February 28, 2017, which is available on the SEC's website (www.sec.gov). ■■83% of 10-year long-term mutual fund AUM in top 2 quartiles24 ■Positive client asset flows every year since 2004 ■Industry-leading credit performance - 5th straight year of net recoveries or single digit NCO rate ■Top 3 in overall Middle Market, large Middle Market and Asset Based Lending Bookrunner23 ■Unparalleled platform capabilities - competitive advantage ■■■#1 in perceived customer satisfaction²² 4.4% 4.4% Midsized banks 3.0% Other important metrics ■Chase grew its Business Banking primary bank market share from ~6% in 2012 to ~9% in 2016 4 Source: Euromoney, 2017 Compounded annual gain 3 Market share and rank is based on Coalition FY 16 results and reflects J.P. Morgan's share of Coalition's Global Industry Revenue Pool. Total industry pool is based on J.P. Morgan's internal business structure. 2 Big banks defined as top six U.S. banks. ¹ Source: J.D. Power U.S. Retail Banking Satisfaction Study 2016 2015 2014 2013 2012 2011 ■J.P. Morgan ranks as the Leading Pan-European Fund Management Firm for seven consecutive years5 ■J.P. Morgan ranks as the #1 private bank in the U.S. for eight consecutive years and #1 in Latin America for four consecutive years4 ■ Overall client satisfaction for CB clients has increased from 87% to 91% from 2010 to 2016, according to our proprietary client survey ■Chase improved its performance in the J.D. Power Primary Mortgage Origination and Servicer Satisfaction Studies – ranking #5 in originations and #6 in servicing. Chase originations and servicing rankings went up by 2 and 4 spots, respectively, compared to the 2015 rankings ■In Total Markets, J.P. Morgan ranked #1; in Fixed Income, #1, continuously since 2010; and in Equities, #2, having increased its share to 10.1% from 8.8% last year³ ■Institutional Investor magazine surveys large investors every year. In 2016, J.P. Morgan Research team rankings were: #1 for All-America Equity; #1 for All-America Fixed Income; and #1 for All-Europe Fixed Income. With the future focus on emerging markets, J.P. Morgan Research ranked #2 in the survey for Emerging Markets EMEA Research Increasing market share is a sign of increasing customer satisfaction #2 2.5% #1 #1 #1 Gross Investment Banking Commercial Banking #1 #1 #28 Multifamily lending 47 45 26 Middle Market banking presence # of Metropolitan Statistical Areas with ■Top 3 Custodian globally with AUC of $20.5 trillion20 ■#1 in USD clearing volumes with 19.0% share in 201621 ■>80% of Fortune 500 companies do business with us ■#1 in both N.A. and EMEA Investment Banking fees¹8 ■#1 in Global Debt, Equity and Equity-related 18 ■#1 in Global Long-Term Debt and Loan Syndications18 ■■■#1 in FICC productivity¹9 #1 11.4% #1 12.0% #2 10.1% 8.8% revenue ($ in billions) $0.7 $2.2 $2.3 North America Private Bank (Euromoney) Client assets market share¹¹ Management #4 2.6% 1.8% ΝΑ Ranking of long-term client asset flows Active AUM market share10 Asset & Wealth Market share5 220 119 Mutual funds with a 4/5 star rating³ 40% 36% 16% Investment Banking fees % of North America 214 с ■#2 Global Private Bank and #1 LatAm Private Bank25 ■Revenue and long-term AUM growth ~80% since 2006 ■Doubled WM client assets (1.6x industry rate) since 200610 BAC Page 24 growth of the economy? How has regulation affected monetary policy, the flow of bank credit and the 4. Page 23 How do certain regulatory policies impact money markets? 3. Page 20 How and why should capital rules be changed? 2. Page 18 Talk about the strength and safety of the financial system and whether Too Big to Fail has been solved. 1. Page 17 Regulatory reform 5. II. How can we reform mortgage markets to give qualified borrowers access to the Page 25 How can we start investing in our people to help them be more productive and share in the opportunities and rewards of our economy? 3. Page 32 But it is clear that something is wrong - and it's holding us back. 2. Page 32 The United States of America is truly an exceptional country. 1. Page 32 III. Public policy Page 31 Page 30 How can we reduce complexity and create a more coherent regulatory system? How can we harmonize regulations across the globe? 7. 6. credit they need? Page 12 6. Although banks and other large companies remain unpopular with some people, you often say how proud you are of JPMorgan Chase. Why? Page 11 5.4% 154.8% 7.8% 13.2% 373.6% Relative Results (A) - (B) S&P 500 (B) (A) JPMorgan Chase & Co. 7.9% 425.1% 4.3% 103.0% 12.2% 528.1% Bank One (A) 10% Relative Results (A) (B) S&P 500 (B) 218.8% 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. currently have excess capital. Five years ago, we offered the example of our buying back stock at tangible book value and having earnings per share and tangible book value per share substantially higher than they otherwise would have been just four years later. While we prefer buying our stock at tangible book value, we think it makes sense to do so at or around two times tangible book value for reasons similar to those we've expressed in the past. If we buy back a big block of stock this year (using analyst earnings estimates for the next five years), we would expect earnings per share in five years to be 3%-4% higher, and tangible book value would be virtually unchanged. In this letter, I discuss the issues highlighted on the next page – which describe many of our successes and opportunities, as well as our challenges and responses. Like last year's letter, we have organized much of the content around some of the key questions we have received from shareholders and other interested parties. What are your biggest geopolitical risks? 5. Page 10 Page 9 What are some technology and fintech initiatives that you're most excited about? How do we protect customers and their sensitive information while enabling them to share data? 4. 3. Page 39 Page 9 2. Page 7 1. Why do we consider our four major business franchises strong and market leading? Page 7 The JPMorgan Chase franchise I. 5 Why are we optimistic about our future growth opportunities? 4. What should our country be doing to invest in its infrastructure? How does the lack of a plan and investment hurt our economy? Tangible book value over time captures the company's use of capital, balance sheet and profitability. In this chart, we are looking at heritage Bank One shareholders and JPMorgan Chase & Co. shareholders. The chart shows the increase in tangible book value per share; it is an after-tax number assuming all dividends were retained vs. the Standard & Poor's 500 Index (S&P 500), which is a pre-tax number with dividends reinvested. 5. 65% CS-PB & BLK Management 70% Asset & Wealth 15% 12% FITB 16% 35% 39% PNC Banking 39% Commercial Bank BAC-GB & BAC-GM 14% 70% 13% 24% 25% BAC 14% Page 40 65% WFC 59% ~15% 13% JPM 56% Target Target 55%+/- ROTCE Overhead ratios JPMorgan Chase compared with peers4 24% BAC-GWIM & TROW 16% JPM WFC 54% BAC-GB & BAC-GM How should the U.S. legal and regulatory systems be reformed to incentivize investment and job creation? overhead JPM 2016 Returns Efficiency JPMorgan Chase Is in Line with Best-in-Class Peers in Both Efficiency and Returns products and services relative to the competi- tion. And each business continues to inno- vate, from customer-facing apps, to straight- through processing, to digitized trading services or payment systems. Our business leaders do a great job describing their busi- nesses, and I strongly encourage you to read their letters following this year's Letter to Shareholders. Each will give you a feel for why we are optimistic about our future. ratios The chart below and those on page 8 speak for themselves. Looking closely at the actual numbers, it's clear that every business is among the top performers financially- whether you look at efficiency (overhead ratios) or return on equity (ROE) vs. the best in that business. More important, customer satisfaction is at the center of everything we do. Each business has gained market share - which is possible only when you are improving customer satisfaction and your Page 45 Strong collaboration is needed between business and government. 7. Page 41 55%+/- Page 42 6. What price are we paying for the lack of understanding about business and free enterprise? 1. Why do we consider our four major business franchises strong and market leading? Best-in-class peer overhead ratios¹ I. THE JPMORGAN CHASE FRANCHISE JPM 2016 ROE² JPM target overhead ratios 54% Banking 20% Investment 18% 14% WFC Corporate & 56% WFC-CB Community 55% Best-in-class peer ROTCE³ ~50% JPM target ROTCE² (+/-) Consumer & Deposit margin 1.81% 1.90% $ 472.3 2.21% Debit and credit card sales volume Client investment assets 7.3 234.5 $ 515.2 $ 6.8 218.6 $ 6.6 213.5 Business banking origination volume $ $ 817.9 Average deposits Consumer & Business Banking $ 707.0 $ 753.8 19,084 22,810 26,536 36,396 39,242 5,602 Mortgage Banking Active digital customers 43,836 $ 570.8 Mortgage origination volume by 78.0 channel 7.4 6.6 6.1 5,413 (period-end) MSR carrying value 751.5 674.0 591.5 serviced (period-end) Third-party mortgage loans $ 948.8 $ 910.1 56 $ 846.6 Total loans serviced $ $ 106.4 $ 103.6 Total mortgage origination volume(c) 48.5 70.3 $ 29.5 $ 36.1 44.3 59.3 Correspondent $ Retail (period-end) 5,258 Auto 57.2 3.434 4,034 3,325 2,742 2,311 Mortgage Banking - PCI loans (c) Credit Card 2,188 1,588 1,328 PCI loans Mortgage Banking, excluding 132,802 127,094 137,186 Headcount $ 703 $ 703 753 $ Consumer & Business Banking Allowance for loan losses 0.70 0.72 0.81 90+ day delinquency rate - Credit Card (h) 2.35 Ratio of MSR carrying value 1.81 1.60 3,439 474 399 350 57.8 60.0 CCB households (in millions) Business Metrics 2014 2015 2016 Active mobile customers (in thousands) (b) (in thousands) (a) (in billions, except ratios and where otherwise noted) As of or for the year ended December 31, Selected metrics (i) Excluded student loans insured by U.S. government agencies under FFELP of $468 million, $526 million and $654 million at December 31, 2016, 2015 and 2014, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. Number of branches (h) Period-end credit card loans included loans held-for-sale of $105 million, $76 million and $3.0 billion at December 31, 2016, 2015 and 2014, respectively. These amounts are excluded when calculating delinquency rates. (e) Average credit card loans included loans held-for-sale of $84 million, $1.6 billion and $509 million for the years ended December 31, 2016, 2015 and 2014, respectively. These amounts are excluded when calculating the net charge-off rate. (d) Excludes the impact of PCI loans. For the years ended December 31, 2016, 2015 and 2014, the net charge-off rates including the impact of PCI loans were as follows: (1) home equity of 0.34%, 0.45% and 0.65%, respectively; (2) residential mortgage and other of 0.01%, -% and 0.01%, respectively; (3) Mortgage Banking of 0.09%, 0.14% and 0.27%, respectively; and (4) total CCB of 0.95%, 0.99% and 1.22%, respectively. Management's discussion and analysis 55 (b) At December 31, 2016, 2015 and 2014, nonaccrual loans excluded loans 90 or more days past due as follows: (1) mortgage loans insured by U.S. government agencies of $5.0 billion, $6.3 billion and $7.8 billion respectively; and (2) student loans insured by U.S. government agencies under the Federal Family Education Loan Program ("FFELP") of $263 million, $290 million and $367 million, respectively. These amounts have been excluded based upon the government guarantee. (c) Net charge-offs and the net charge-off rates for the years ended December 31, 2016, 2015 and 2014, excluded $156 million, $208 million, and $533 million, respectively, of write-offs in the PCI portfolio. These write-offs decreased the allowance for loan losses for PCI loans. For further information on PCI write-offs, see summary of changes in the allowance on page 106. (a) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as they are all performing. $ 9,149 $ 9,165 $ 10,404 JPMorgan Chase & Co./2016 Annual Report Total allowance for loan losses(c) 399 299 249 Student (f) At December 31, 2016, 2015 and 2014, excluded mortgage loans insured by U.S.government agencies of $7.0 billion, $8.4 billion and $9.7 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. (g) Excludes PCI loans. The 30+ day delinquency rate for PCI loans was 9.82%, 11.21% and 13.33% at December 31, 2016, 2015 and 2014, respectively. (period-end) to third-party All other income(a) (period-end) 18,992 Total noninterest expense 9,973 11,388 9,446 Noncompensation expense 9,546 Compensation expense Noninterest expense 332 563 Provision for credit losses 4,687 1,474 23,420 11,175 34,595 9,849 33,542 35,216 Total net revenue 10,891 Net interest income(a) 23,693 24,325 1,012 1,169 4,467 4,062 administration and commissions Asset management, 1,742 1,573 21,361 10,449 12,824 23,273 Income before income tax expense Revenue by business Investment Banking Treasury Services Student(i) 30 30 27 percentage of total net revenue Compensation expense as 67 64 54 10% 12% 16% 1,581 2014 2016 Return on common equity Overhead ratio Year ended December 31, (in millions, except ratios) Financial ratios Selected income statement data (a) Included tax-equivalent adjustments, predominantly due to income tax credits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; and tax-exempt income from municipal bonds of $2.0 billion, $1.7 billion and $1.6 billion for the years ended December 31, 2016, 2015 and 2014, respectively. $ 10,815 $ 8,090 $ 6,908 (161) Net income 11,483 4,575 11,849 3,759 4,846 Income tax expense 15,661 2015 Lending- and deposit-related fees 8,947 9,905 $ 35.4 Loan and lease origination volume Auto $ 847.9 $ 949.3 $1,063.4 Merchant processing volume Commerce Solutions 12.03% 12.33% 11.29% Net revenue rate 8.8 $ 32.4 8.7 $ 465.6 $ 495.9 $ 545.4 Card Services Credit card sales volume New accounts opened (in millions) Credit Card, excluding Commercial Card 2.72x 2.80x 2.94x MSR revenue multiple(d) 0.98% 0.98% 1.03% 10.4 mortgage loans serviced $ Average Auto operating lease assets 11,089 Principal transactions $ 6,424 $ 6,736 $ 6,570 Investment banking fees Revenue (in millions) Year ended December 31, 2014 2015 2016 Noninterest revenue Selected income statement data The Corporate & Investment Bank, which consists of Banking and Markets & Investor Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Investor Services is a global market-maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Investor Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. 27.5 CORPORATE & INVESTMENT BANK 57 57 The Federal Reserve Consent Order and other obligations under certain mortgage-related settlements are the subject of ongoing reporting to various regulators and independent overseers. The Firm's compliance with certain of these settlements is detailed in periodic reports published by the independent overseers. The Firm is committed to fulfilling its commitments with appropriate diligence. The Firm has resolved the majority of the consent orders and settlements into which it entered with federal and state governmental agencies and private parties related to mortgage servicing, origination, and residential mortgage- backed securities activities. However, among those obligations, the mortgage servicing-related Consent Order entered into with the Federal Reserve on April 13, 2011, as amended on February 28, 2013, and certain other settlements remain outstanding. The Audit Committee of the Board of Directors provides governance and oversight of the Federal Reserve Consent Order. Selected income statement data JPMorgan Chase & Co./2016 Annual Report JPMorgan Chase & Co./2016 Annual Report (d) Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of loan servicing- related revenue to third-party mortgage loans serviced (average). (b) Users of all mobile platforms who have logged in within the past 90 days. (c) Firmwide mortgage origination volume was $117.4 billion, $115.2 billion and $83.3 billion for the years ended December 31, 2016, 2015 and 2014, respectively. (a) Users of all web and/or mobile platforms who have logged in within the past 90 days. 6.1 7.8 11.0 Management's discussion and analysis 1.23 (b) Included MSR risk management of $217 million, $(117) million and $(28) million for the years ended December 31, 2016, 2015 and 2014, respectively. 1.19 $ 2,511 $ 2,490 Mortgage fees and related income 2,370 1,742 1,637 revenue(b) Net mortgage servicing 1,190 769 853 Net production revenue Mortgage fees and related income details: 18,316 19,020 18,895 Card, Commerce Solutions & Auto $18,226 7,826 $17,983 6,817 7,361 Mortgage Banking $18,659 Consumer & Business Banking Revenue by line of business $ 9,185 $ 9,789 $ 9,714 $ 3,560 Financial ratios Return on common equity Overhead ratio As of or for the year ended December 31, Selected metrics JPMorgan Chase & Co./2016 Annual Report 54 44 Noninterest expense was $24.9 billion, a decrease of 3% from the prior year, driven by lower headcount-related expense and lower professional fees, partially offset by higher auto lease depreciation. The provision for credit losses was $3.1 billion, a decrease of 13% from the prior year, reflecting lower net charge- offs, partially offset by a lower reduction in the allowance for loan losses. The current-year provision reflected a $1.0 billion reduction in the allowance for loan losses due to continued improvement in home prices and lower delinquencies as well as increased granularity in the impairment estimates in the residential real estate portfolio and runoff in the student loan portfolio. The prior-year provision reflected a $1.3 billion reduction in the allowance for loan losses due to continued improvement in home prices and lower delinquencies in the residential real estate portfolio, a decrease in the Credit Card asset-specific allowance resulting from increased granularity of the impairment estimates and lower balances related to credit card loans modified in troubled debt restructurings ("TDRS"), runoff in the student loan portfolio and lower estimated losses in auto loans. Net revenue was $43.8 billion, a decrease of 1% compared with the prior year. Net interest income was $28.2 billion, down 1%, driven by spread compression, predominantly offset by higher deposit balances, higher loan balances largely resulting from originations of high-quality mortgage loans that have been retained, and improved credit quality including lower reversals of interest and fees due to lower net charge-offs in Credit Card. Noninterest revenue was $15.6 billion, down 2%, driven by lower mortgage servicing revenue largely as a result of lower average third-party loans serviced, lower net mortgage production revenue reflecting a lower repurchase benefit and the impact of renegotiated co-brand partnership agreements in Credit Card, largely offset by higher auto lease and card sales volume, the impact of non-core portfolio exits in Credit Card in the prior year, and a gain on the investment in Square, Inc. upon its initial public offering. Consumer & Community Banking net income was $9.8 billion, an increase of 7% compared with the prior year, driven by lower noninterest expense and lower provision for credit losses, partially offset by lower net revenue. 2015 compared with 2014 Noninterest expense of $24.9 billion was flat compared with the prior year, driven by lower legal expense and branch efficiencies offset by higher auto lease depreciation and higher investment in marketing. a $150 million increase related to the auto and business banking portfolio, due to additions to the allowance for loan losses and higher net charge-offs, reflecting loan growth in the portfolios. and Net income a $450 million lower benefit related to the residential real estate portfolio, as the current year reduction in the allowance for loan losses was lower than the prior year. The reduction in both periods reflected continued improvements in home prices and lower delinquencies ■ The provision for credit losses was $4.5 billion, an increase of 47% from the prior year. The increase in the provision was driven by: Net revenue was $44.9 billion, an increase of 2% compared with the prior year. Net interest income was $29.7 billion, up 5%, driven by higher deposit balances and higher loan balances, partially offset by deposit spread compression and an increase in the reserve for uncollectible interest and fees in Credit Card. Noninterest revenue was $15.3 billion, down 2%, driven by higher new account origination costs and the impact of renegotiated co-brand partnership agreements in Credit Card and lower mortgage servicing revenue predominantly as a result of a lower level of third- party loans serviced; these factors were predominantly offset by higher auto lease and card sales volume, higher card- and deposit-related fees, higher MSR risk management results and a gain on the sale of Visa Europe interests. See Note 17 for further information regarding changes in value of the MSR asset and related hedges, and mortgage fees and related income. Consumer & Community Banking net income was $9.7 billion, a decrease of 1% compared with the prior year, driven by higher provision for credit losses predominantly offset by higher net revenue. 2016 compared with 2015 Management's discussion and analysis 53 (a) Included operating lease depreciation expense of $1.9 billion, $1.4 billion and $1.2 billion for the years ended December 31, 2016, 2015 and 2014, respectively. Note: In the discussion and the tables which follow, CCB presents certain financial measures which exclude the impact of PCI loans; these are non-GAAP financial measures. JPMorgan Chase & Co./2016 Annual Report 18% 58 18% 57 18% 55 ■ a $920 million increase related to the credit card portfolio, due to a $600 million addition in the allowance for loan losses, as well as $320 million of higher net charge-offs, driven by loan growth, including growth in newer vintages which, as anticipated, have higher loss rates compared to the overall portfolio, 6,054 6,063 5,802 Noninterest revenue 1,463 2,281 3,077 All other income 5,779 5,491 4,364 Card income 3,560 2,511 2,490 income 15,255 Mortgage fees and related 2,172 2,093 commissions Asset management, administration and $ 3,137 $ 3,039 Lending- and deposit-related fees $ 3,231 Revenue 2014 2015 2016 (in millions, except ratios) Year ended December 31, $ 5,950 2,096 Selected metrics 15,592 Net interest income Income tax expense 15,239 15,852 15,516 expense Income before income tax 25,609 24,909 24,905 Total noninterest expense 15,071 15,139 15,182 15,937 Noncompensation expense (a) 9,770 9,723 Noninterest expense Compensation expense 3,520 3,059 4,494 44,368 43,820 44,915 Total net revenue Provision for credit losses 28,431 28,228 29,660 10,538 1.35 As of or for the year ended December 31, 2016 0.34 0.38 0.45 Auto Loans: 2.75 2.51 2.63 Credit Card(e) $516,354 $472,972 $447,750 Total assets 0.37 0.18 0.10 Mortgage Banking (d) 0.01 0.01 Residential mortgage and other(d) Selected balance sheet data (average) 0.87 0.60 0.45 Home equity(d) 1.51% 1.16% 1.10% Consumer & Business Banking Consumer & Business Banking Home equity Residential mortgage and other Mortgage Banking Credit Card Auto 1.44 1.43 1.61 2.61% 1.57 % 1.23% Mortgage Banking (f)(g) Credit Card (h) 30+ day delinquency rate 1.40 1.10 1.04 Total net charge-offs rate (d) Net charge-off rate (c) 3.75 2.13 Student 23,431 21,894 20,152 54,545 63,261 72,440 177,010 140,294 110,231 231,555 203,555 182,671 131,165 125,881 125,113 63,573 56,487 52,961 7,623 8,763 9,987 416,580 390,884 301,700 253,803 530,938 486,919 51,000 51,000 51,000 Common equity 586,637 Deposits 361,316 Core loans 457,347 Total loans Student Auto 2.40 $ 4,773 $ 4,084 $ 4,344 Student Auto Credit Card Mortgage Banking 50,296 181,196 Residential mortgage and other Home equity 24,307 Consumer & Business Banking 305 253 257 Consumer & Business Banking Total loans Loans: $535,310 $502,652 $455,634 Total assets $ 6,401 $ 5,313 $ 4,708 Nonaccrual loans (a)(b) 2014 2015 2016 (in millions, except ratio data) Credit data and quality statistics Selected balance sheet data (period-end) 2014 2015 Net charge-offs (c) (in millions, except headcount) Core loans Common equity Total net charge-offs 375 210 162 Student 181 214 285 Auto 3,429 3,122 3,442 Credit Card Deposits 483 198 Mortgage Banking 10 2 14 Residential mortgage and other 473 283 184 Home equity 21,200 22,730 58,734 67,994 164,500 115,575 231,492 223,234 183,569 141,816 131,463 131,048 65,814 60,255 54,536 7,057 8,176 9,351 470,486 445,858 399,704 382,608 341,881 273,494 557,645 502,520 51,000 51,000 618,337 51,000 285 $ 6,376 16,891 3,643 Income Markets Total Markets Equity Markets Fixed Fixed Income Markets Total Markets Equity Markets Markets otherwise noted) Income (in millions, except where Fixed Year ended December 31, 2014 2015 2016 For the periods presented below, the predominant source of principal transactions revenue was the amounts recognized upon executing new transactions. The following table summarizes select income statement data for the Markets businesses. Markets includes both Fixed Income Markets and Equity Markets. Markets revenue comprises principal transactions, fees, commissions and other income, as well as net interest income. For a description of the composition of these income statement line items, see Notes 7 and 8. Principal transactions reflects revenue on financial instruments and commodities transactions that arise from client-driven market making activity. Principal transactions revenue includes amounts recognized upon executing new transactions with market participants, as well as “inventory-related revenue”, which is revenue recognized from gains and losses on derivatives and other instruments that the Firm has been holding in anticipation of, or in response to, client demand, and changes in the fair value of instruments used by the Firm to actively manage the risk exposure arising from such inventory. Principal transactions revenue recognized upon executing new transactions with market participants is driven by many factors including the level of client activity, the bid-offer spread (which is the difference between the price at which a market participant is willing to sell an instrument to the Firm and the price at which another market participant is willing to buy it from the Firm, and vice versa), market liquidity and volatility. These factors are interrelated and sensitive to the same factors that drive inventory-related revenue, which include general market conditions, such as interest rates, foreign exchange rates, credit spreads, and equity and commodity prices, as well as other macroeconomic conditions. Markets Revenue (d) Global M&A reflect the removal of any withdrawn transactions. U.S. M&A revenue wallet represents wallet from client parents based in the U.S. (e) Global investment banking fees exclude money market, short-term debt and shelf deals. (c) Global equity and equity-related ranking includes rights offerings and Chinese A-Shares. (a) Source: Dealogic as of January 3, 2017. Reflects the ranking of revenue wallet and market share. (b) Long-term debt rankings include investment-grade, high-yield, supranationals, sovereigns, agencies, covered bonds, ABS and MBS; and exclude money market, short-term debt, and U.S. municipal securities. #1 8.0% #1 7.9% #1 Principal transactions Lending- and deposit-related fees 8,347 $ 3,130 $ 11,477 220 2 222 $ 4,262 $ 12,592 $ 8,330 14,665 1,044 6,334 5,740 $ 20,999 $ 15,259 $ Total net revenue 5,290 Net interest income 4,696 9,969 Noninterest revenue 345 2,087 1,704 (84) 8.1% 854 1,939 1,027 13 1,014 All other income 1,551 388 administration and commissions Asset management, Markets Total Equity Markets 7,014 $ 2,362 $ 9,376 222 2 224 194 6,899 $ 3,038 $ 9,937 $ 194 383 1 13.0 2 2 11.1 1 7.9 1 8.3 1 6.9 1 10.7 1 11.7 1 11.9 11.9 7.6% #1 7.7% #1 7.2% Share Rank Share Rank Rank Share 2014 2015 2016 Global investment banking fees (e) #1 4,658 1,036 5,694 $ 1 1 10.8 2 11.9 1 9.3 1 7.5 1 9.4 2 9.7 2 9.9 11.7 2 2 8.0 2 8.4 2 8.6 3 9.6 3 7.2 111 13.4 7.6 10.1 U.S. 770 12,988 5,298 18,286 8,980 Total loans retained 40,312 56,569 63,061 North America 8,950 56,097 50,339 48,811 Total international loans 8,609 7,607 Latin America/Caribbean 19,992 17,108 14,508 Asia/Pacific $ 26,696 $ 24,622 $ 27,155 Europe/Middle East/Africa Loans retained (period-end) (a) $ 35,216 $ 33,542 $ 34,595 Total net revenue 17,120 16,651 18,290 North America 17,475 16,926 $111,872 $106,908 $ 96,409 Client deposits and other third- party liabilities (average)(a)(b) Europe/Middle East/Africa Consumer & Community Banking offers services to consumers and businesses through bank branches, ATMs, online, mobile and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Mortgage Banking (including Mortgage Production, Mortgage Servicing and Real Estate Portfolios) and Card, Commerce Solutions & Auto. Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Mortgage Banking includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card, Commerce Solutions & Auto issues credit cards to consumers and small businesses, offers payment processing services to merchants, originates and services auto loans and leases, and services student loans. JPMorgan Chase & Co./2016 Annual Report 42 62 (b) Client deposits and other third party liabilities pertain to the Treasury Services and Securities Services businesses. (a) Total net revenue is based predominantly on the domicile of the client or location of the trading desk, as applicable. Loans outstanding (excluding loans held-for-sale and loans at fair value), client deposits and other third- party liabilities, and AUC are based predominantly on the domicile of the client. $ 20,520 $ 19,943 $ 20,549 7,909 $ 12,290 $ 12,034 $ 11,987 8,230 8,562 $376,287 $395,297 $ 417,369 175,364 149,284 164,054 $231,243 $ 242,005 Total international net revenue $227,003 23,070 66,933 67,111 68,110 22,914 $141,062 $ 152,712 $135,979 All other regions Total AUC AUC (period-end) (in billions) (a) North America Total client deposits and other third-party liabilities North America Total international Latin America/Caribbean Asia/Pacific 22,360 1,179 1,096 1,225 12,166 $ 2014 2015 2016 Trade finance loans (period-end) Client deposits and other third party liabilities (average) (b) Total AUC Other(a) Equity Fixed Income Assets under custody ("AUC") by asset class (period-end) (in billions): (in millions, except where otherwise noted) December 31, 12,042 $ As of or for the year ended Management's discussion and analysis 61 JPMorgan Chase & Co./2016 Annual Report (a) Loss days represent the number of days for which Markets posted losses. The loss days determined under this measure differ from the loss days that are determined based on the disclosure of market risk-related gains and losses for the Firm in the value-at-risk ("VaR") back-testing discussion on pages 118-120. 6,032 13,087 1,458 2,029 1,684 59 4,107 5,095 937 14,075 $ 5,044 $ 19,119 0 2 0 Loss days(a) $ Selected metrics 1,399 12,328 6,194 Latin America/Caribbean 4,698 4,901 $ 10,894 $ 11,598 $ 10,786 4,915 Asia/Pacific Europe/Middle East/Africa Total net revenue(a) 2014 2015 2016 (in millions, except where otherwise noted) Year ended December 31, 6,428 International metrics 25,713 19,255 15,923 417,369 20,549 $ 19,943 395,297 $ 20,520 $ 376,287 $ $ $ 1,697 1,707 1,926 6,524 (a) Consists of mutual funds, unit investment trusts, currencies, annuities, insurance contracts, options and other contracts. (b) Client deposits and other third party liabilities pertain to the Treasury Services and Securities Services businesses. $ 6,122 Global U.S. 110,606 115,653 Total loans 110 428 467 retained(a) Nonaccrual loans 5,567 3,698 3,781 loans at fair value Loans held-for-sale and Nonaccrual loans: 96,409 106,908 111,872 Loans retained(a) Nonperforming assets: Loans: (12) $ (19) $ 168 $ (recoveries) 101,976 Nonaccrual loans held- Core Loans 115,243 317,535 300,606 302,514 67 62 79 Assets acquired in loan satisfactions Trading assets-debt and equity instruments $ 815,321 $824,208 $ 854,712 Assets 275 204 223 Derivative receivables Net charge-offs/ 121 576 Total nonaccrual loans Selected balance sheet data (average) 11 10 109 for-sale and loans at fair value 61,000 62,000 64,000 Common equity 100,772 110,084 438 $ 748,691 $ 861,466 $803,511 Assets 24,415 $35,216 Total Markets & Investor Service (272) 11 (175) Credit Adjustments & Other (a) 4,351 3,777 3,591 Securities Services 5,044 5,694 5,740 22,074 23,198 $33,542 $34,595 Equity Markets 12,592 15,259 Fixed Income Markets 11,397 11,468 10,801 Total Banking 1,547 1,461 1,208 Lending 3,728 3,631 14,075 Total nonperforming Total net revenue 2016 compared with 2015 2014 2015 2016 (in millions, except ratios) Credit data and quality statistics Selected balance sheet data (period-end) 2014 2015 2016 As of or for the year ended December 31, Selected metrics (in millions, except headcount) As of or for the year ended December 31, Selected metrics (a) Effective January 1, 2016, consists primarily of credit valuation adjustments ("CVA") managed by the Credit Portfolio Group, Funding valuation adjustment ("FVA") and DVA on derivatives. Results are primarily reported in Principal transactions. Prior periods also include DVA on fair value option elected liabilities. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets. Effective January 1, 2016, changes in DVA on fair value option elected liabilities is recognized in OCI. For additional information, see Accounting and Reporting Developments on page 135 and Notes 3, 4 and 25. Management's discussion and analysis JPMorgan Chase & Co./2016 Annual Report The provision for credit losses was $332 million, compared to a benefit of $161 million in the prior year, reflecting a higher allowance for credit losses, including the impact of select downgrades within the Oil & Gas portfolio. Noninterest expense was $21.4 billion, down 8% compared with the prior year, driven by the impact of business simplification as well as lower legal and compensation expenses. Markets & Investor Services revenue was $22.1 billion, down 5% from the prior year. Fixed Income Markets revenue was $12.6 billion, down 11% from the prior year, primarily driven by the impact of business simplification as well as lower revenue in credit-related products on an industry-wide slowdown, partially offset by increased revenue in Rates and Currencies & Emerging Markets on higher client activity. The lower Fixed Income revenue also reflected higher interest costs on higher long-term debt. Equity Markets revenue was $5.7 billion, up 13%, primarily driven by higher equity derivatives revenue across all regions. Securities Services revenue was $3.8 billion, down 13% from the prior year, driven by lower fees as well as lower net interest income. Banking revenue was $11.5 billion, up 1% versus the prior year. Investment banking revenue was $6.4 billion, up 4% from the prior year, driven by higher advisory fees, partially offset by lower debt and equity underwriting fees. Advisory fees were $2.1 billion, up 31% on a greater share of fees for completed transactions as well as growth in the industry-wide fee levels. The Firm maintained its #2 ranking for M&A, according to Dealogic. Debt underwriting fees were $3.2 billion, down 6%, primarily related to lower bond underwriting and loan syndication fees on lower industry-wide fee levels. The Firm ranked #1 globally in fee share across high grade, high yield and loan products. Equity underwriting fees were $1.4 billion, down 9%, driven by lower industry-wide fee levels. The Firm was #1 in equity underwriting fees in 2015, up from #3 in 2014. Treasury Services revenue was $3.6 billion, down 3% compared with the prior year, primarily driven by lower net interest income. Lending revenue was $1.5 billion, down 6% from the prior year, driven by lower trade finance revenue on lower loan balances. Net income was $8.1 billion, up 17% compared with $6.9 billion in the prior year. The increase primarily reflected lower income tax expenses largely reflecting the release in 2015 of U.S. deferred taxes associated with the restructuring of certain non-U.S. entities and lower noninterest expense partially offset by lower net revenue, both driven by business simplification, as well as higher provisions for credit losses. 2015 compared with 2014 Noninterest expense was $19.0 billion, down 11% compared with the prior year, driven by lower legal and compensation expenses. The provision for credit losses was $563 million, compared to $332 million in the prior year, reflecting a higher allowance for credit losses, including the impact of select downgrades within the Oil & Gas portfolio. Markets & Investor Services revenue was $24.4 billion, up 11% from the prior year. Fixed Income Markets revenue was $15.3 billion, up 21% from the prior year, driven by broad strength across products. Rates performance was strong, with increased client activity driven by high issuance-based flows, global political developments, and central bank actions. Credit and Securitized Products revenue improved driven by higher market-making revenue from the secondary market as clients' risk appetite recovered, and due to increased financing activity. Equity Markets revenue was $5.7 billion, up 1%, compared to a strong prior-year. Securities Services revenue was $3.6 billion, down 5% from the prior year, largely driven by lower fees and commissions. Credit Adjustments and Other was a loss of $175 million driven by valuation adjustments, compared with an $11 million gain in prior-year, which included funding spread gains on fair value option elected liabilities. JPMorgan Chase & Co./2016 Annual Report 58 Banking revenue was $10.8 billion, down 6% compared with the prior year. Investment banking revenue was $6.0 billion, down 7% from the prior year, largely driven by lower equity underwriting fees. The Firm maintained its #1 ranking for Global Investment Banking fees, according to Dealogic. Equity underwriting fees were $1.2 billion, down 19% driven by lower industry-wide fee levels; however, the Firm improved its market share and maintained its #1 ranking in equity underwriting fees globally as well as in both North America and Europe and its #1 ranking by volumes across all products, according to Dealogic. Advisory fees were $2.1 billion, down 1%; the Firm maintained its #2 ranking for M&A, according to Dealogic. Debt underwriting fees were $3.2 billion; the Firm maintained its #1 ranking globally in fees across high grade, high yield, and loan products, according to Dealogic. Treasury Services revenue was $3.6 billion. Lending revenue was $1.2 billion, down 17% from the prior year, reflecting fair value losses on hedges of accrual loans. Net income was $10.8 billion, up 34% compared with the prior year, driven by lower noninterest expense and higher net revenue, partially offset by a higher provision for credit losses. 59 Loan syndications Trading assets-derivative 878 1,159 Equity underwriting 1,627 2,133 $ 2,110 $ $ 2014 2015 2016 Year ended December 31, Advisory (in millions) Investment banking fees (b) Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB's allowance coverage ratio. (a) Allowance for loan losses of $113 million, $177 million and $18 million were held against these nonaccrual loans at December 31, 2016, 2015 and 2014, respectively. 0.12 0.40 0.50 period-end loans Nonaccrual loans to total 940 294 304 retained(a) nonaccrual loans Allowance for loan losses to 1.82 1,434 1,571 Debt underwriting(a) 3,155 Global M&A(d) U.S. Global(c) Equity and equity-related U.S. Global Long-term debt (b) U.S. Global Debt, equity and equity-related Based on fees (a) December 31, 1.88 Year ended JPMorgan Chase & Co./2016 Annual Report 60 60 (a) Includes loans syndication 6,570 $ 6,736 $ 6,424 $ Total investment banking fees 3,372 3,169 League table results - wallet share 1.86 and conduits (b) excluding trade finance 569 801 related commitments 7,599 103,363 4,572 102,903 114,894 Total loans 3,812 loans at fair value Allowance for lending- Loans held-for-sale and 1,034 1,258 439 1,420 95,764 98,331 111,082 Loans retained(a) Allowance for loan Loans: Allowance for credit losses: 64,833 67,263 63,387 receivables 463 704 losses assets Total allowance for credit 2,221 period-end loans retained, Allowance for loan losses to 1.07 1.18 1.27 retained (b) Prior period amounts were revised to conform with current period presentation. (a) Loans retained includes credit portfolio loans, loans held by consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for- investment loans and overdrafts. Allowance for loan losses to period-end loans 50,965 49,067 48,748 Headcount losses (0.01)% 0.15% rate 61,000 62,000 64,000 Common equity Net charge-off/(recovery) 99,500 102,142 114,455 Core Loans (b) 1,473 1,827 (0.02)% CONSUMER & COMMUNITY BANKING Mortgage servicing-related matters JPMorgan Chase & Co./2016 Annual Report 362 $7,453 $6,885 $6,882 Total Commercial Banking net revenue Financial ratios Return on common equity Overhead ratio 16% 39 15% 42 18% 39 CB is divided into four primary client segments: Middle Market Banking, Corporate Client Banking, Commercial Term Lending, and Real Estate Banking. 362 Middle Market Banking covers corporate, municipal and nonprofit clients, with annual revenue generally ranging between $20 million and $500 million. Commercial Term Lending primarily provides term financing to real estate investors/owners for multifamily properties as well as office, retail and industrial properties. Real Estate Banking provides full-service banking to investors and developers of institutional-grade real estate investment properties. Other primarily includes lending and investment-related activities within the Community Development Banking business. (a) Includes total Firm revenue from investment banking products sold to CB clients, net of revenue sharing with the CIB. (b) Represents total Firm revenue from investment banking products sold to CB clients. (c) Certain clients were transferred from Middle Market Banking to Corporate Client Banking and from Real Estate Banking to Corporate Client Banking during 2016. Prior period client segment amounts were revised to conform with the current period presentation. + 64 JPMorgan Chase & Co./2016 Annual Report Selected metrics (continued) As of or for the year ended December 31, (in millions, except headcount) Selected metrics (continued) Corporate Client Banking covers clients with annual revenue generally ranging between $500 million and $2 billion and focuses on clients that have broader investment banking needs. 312 Other 369 2014 $3,795 2,797 785 $3,429 $3,358 2,581 2,681 730 684 76 145 159 $7,453 $ 6,885 $6,882 Investment banking revenue, gross (b) $2,286 Revenue by client segment (c) $ 2,179 $1,986 Middle Market Banking $2,885 $ 2,706 $2,765 Corporate Client Banking Commercial Term Lending Real Estate Banking 2,392 2,184 2,134 1,408 1,275 1,252 456 358 2016 2015 2014 As of or for the year ended December 31, (in millions, except ratios) 72 62 54 51% 2014 8 1 year quartile:(c) ranked in 1st or 2nd % of JPM mutual fund assets 52% 63% 2015 2016 % of JPM mutual fund assets rated as 4- or 5-star (a)(b) (in millions, except ranking data and ratios) As of or for the year ended December 31, Selected metrics JPMorgan Chase & Co./2016 Annual Report • Percentage of mutual fund assets under management in funds rated 4- or 5-star: Mutual fund rating services rank funds based on their risk-adjusted performance over various periods. A 5-star rating is the best rating and represents the top 10% of industry-wide ranked funds. A 4-star rating represents the next 22.5% of industry-wide ranked funds. A 3-star rating represents the next 35% of industry- wide ranked funds. A 2-star rating represents the next 22.5% of industry-wide ranked funds. A 1-star rating is the worst rating and represents the bottom 10% of industry-wide ranked funds. The "overall Morningstar rating" is derived from a weighted average of the performance associated with a fund's three-, five- and ten-year (if applicable) Morningstar Rating metrics. For U.S. domiciled funds, separate star ratings are given at the individual share class level. The Nomura "star rating" is based on three-year risk-adjusted performance only. Funds with fewer than three years of history are not rated and hence excluded from this analysis. All ratings, the assigned peer categories and the asset values used to derive this analysis are sourced from these fund rating providers mentioned in footnote (a). The data providers re-denominate the asset values into U.S. dollars. This % of AUM is based on star ratings at the share class level for U.S. domiciled funds, and at a "primary share class" level to represent the star rating of all other funds except for Japan where Nomura provides ratings at the fund level. The “primary share class", as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. Percentage of mutual fund assets under management in funds ranked in the 1st or 2nd quartile (one, three and five years): All quartile rankings, the assigned peer categories and the asset values used to derive this analysis are sourced from the fund ranking providers mentioned in footnote (b). Quartile rankings are done on the net-of-fee absolute return of each fund. The data providers re- denominate the asset values into U.S. dollars. This % of AUM is based on fund performance and associated peer rankings at the share class level for U.S. domiciled funds, at a "primary share class" level to represent the quartile ranking of the U.K., Luxembourg and Hong Kong funds and at the fund level for all other funds. The “primary share class”, as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). Where peer group rankings given for a fund are in more than one "primary share class" territory both rankings are included to reflect local market competitiveness (applies to "Offshore Territories" and "HK SFC Authorized" funds only). The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. Asset Management has two high-level measures of its overall fund performance. Retail clients include financial intermediaries and individual investors. Institutional clients include both corporate and public institutions, endowments, foundations, nonprofit organizations and governments worldwide. Private Banking clients include high- and ultra-high-net-worth individuals, families, money managers, business owners and small corporations worldwide. AWM's client segments consist of the following: Wealth Management offers investment advice and wealth management, including investment management, capital markets and risk management, tax and estate planning, banking, lending and specialty-wealth advisory services. Asset Management provides comprehensive global investment services, including asset management, pension analytics, asset-liability management and active risk-budgeting strategies. AWM's lines of business consist of the following: JPMorgan Chase & Co./2016 Annual Report 72 2015 78 79 2016 2015 2014 Selected balance sheet data (period-end) Credit data and quality statistics Net charge-offs/(recoveries) Common equity Core loans Deposits Loans (d) 9,000 9,000 9,000 155,247 146,766 161,577 104,279 111,007 118,039 $ 128,701 104,279 $ 131,451 111,007 118,039 $ 138,384 Total assets Selected balance sheet data (period-end) 5 years (b) 3 years 76 30,564 72 66 2016 Treasury services Investment banking (a) Other 112,876 99,805 $ 126,440 $ 129,743 107,418 112,876 $ 132,875 Common equity Core loans Deposits Loans Total assets Selected balance sheet data (average) COMMERCIAL BANKING Commercial Banking delivers extensive industry knowledge, local expertise and dedicated service to U.S. and U.S. multinational clients, including corporations, municipalities, financial institutions and nonprofit entities with annual revenue generally ranging from $20 million to $2 billion. In addition, CB provides financing to real estate investors and owners. Partnering with the Firm's other businesses, CB provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management to meet its clients' domestic and international financial needs. 107,418 Selected income statement data All other income(a) Noninterest revenue 2016 2015 2014 Year ended December 31, (in millions) Revenue Lending- and deposit-related fees $ 917 $ 944 $ 978 Asset management, administration and commissions 99,805 153,334 149,525 0.01% Net charge-off rate 276 271 278 related commitments Total allowance for credit losses Allowance for lending- 271 266 274 Allowance for credit losses: Allowance for loan losses 218 218 390 Nonaccrual loans 6 12 $ $ 16 $ Net charge-offs Credit data and quality statistics 5 5 4 9,000 9,000 9,000 150,121 69 88 1,334 1,333 1,371 4,376 1,741 Net income $ 2,657 $ 2,191 $ 2,635 (a) Includes revenue from investment banking products and commercial card transactions. (b) Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities that provide loans to qualified businesses in low- income communities, as well as tax-exempt income related to municipal financing activities of $505 million, $493 million and $462 million for the years ended December 31, 2016, 2015 and 2014, respectively. 2016 compared with 2015 Net income was $2.7 billion, an increase of 21% compared with the prior year, driven by higher net revenue and a lower provision for credit losses, partially offset by higher noninterest expense. Net revenue was $7.5 billion, an increase of 8% compared with the prior year. Net interest income was $5.1 billion, an increase of 14% compared with the prior year, driven by higher loan balances and deposit spreads. Noninterest revenue was $2.3 billion, a decrease of 2% compared with the prior year, largely driven by lower lending-and-deposit- related fees and other revenue, partially offset by higher investment banking revenue. Noninterest expense was $2.9 billion, an increase of 2% compared with the prior year, reflecting increased hiring of bankers and business-related support staff and investments in technology. The provision for credit losses was $282 million and $442 million for 2016 and 2015, respectively, with both periods driven by downgrades in the Oil & Gas portfolio and select client downgrades in other industries. 2015 compared with 2014 Net income was $2.2 billion, a decrease of 17% compared with the prior year, driven by a higher provision for credit losses and higher noninterest expense. Net revenue was $6.9 billion, flat compared with the prior year. Net interest income was $4.5 billion, flat compared with the prior year, with interest income from higher loan balances offset by spread compression. Noninterest revenue was $2.4 billion, flat compared with the prior year, with higher investment banking revenue offset by lower lending- related fees. Noninterest expense was $2.9 billion, an increase of 7% compared with the prior year, reflecting investment in controls. The provision for credit losses was $442 million, reflecting an increase in the allowance for credit losses for Oil & Gas exposure and select client downgrades in other industries. The prior year was a benefit of $189 million. JPMorgan Chase & Co./2016 Annual Report 63 33 Management's discussion and analysis CB product revenue consists of the following: Lending includes a variety of financing alternatives, which are primarily provided on a secured basis; collateral includes receivables, inventory, equipment, real estate or other assets. Products include term loans, revolving lines of credit, bridge financing, asset-based structures, leases, and standby letters of credit. Treasury services includes revenue from a broad range of products and services that enable CB clients to manage payments and receipts, as well as invest and manage funds. Investment banking includes revenue from a range of products providing CB clients with sophisticated capital- raising alternatives, as well as balance sheet and risk management tools through advisory, equity underwriting, and loan syndications. Revenue from Fixed Income and Equity Markets products used by CB clients is also included. Investment banking revenue, gross, represents total revenue related to investment banking products sold to CB clients. Other product revenue primarily includes tax-equivalent adjustments generated from Community Development Banking activities and certain income derived from principal transactions. Selected income statement data (continued) Year ended December 31, (in millions, except ratios) Revenue by product Lending 1,580 Total Commercial Banking net revenue Income tax expense 4,237 92 1,279 2,320 2,365 2,349 Net interest income 5,133 4,520 4,533 Total net revenue (b) 7,453 6,885 6,882 Provision for credit losses 282 442 (189) Noninterest expense Compensation expense 1,332 1,238 1,203 Noncompensation expense 1,602 1,643 Total noninterest expense 2,934 2,881 1,492 2,695 Income before income tax expense 3,562 0.01% 66 Revenue from Asset Management was $6.3 billion, flat from the prior year as the sale of RPS in 2014 and lower performance fees were largely offset by net client inflows. Revenue from Wealth Management was $5.8 billion, up 2% from the prior year due to higher net interest income from higher loan balances and spreads and net client inflows, partially offset by lower brokerage revenue. Nonaccrual loans to period-end total loans 778 761 255 nonaccrual loans retained(a) Allowance for loan losses to 72 1.67 1.71 1.55 period-end loans retained Allowance for loan losses to -% 0.61 0.01% Net charge-off/(recovery) rate (b) 4,840 5,337 6,068 2,631 3,053 3,173 Total allowance for credit losses 9,024 11,234 14,722 165 198 0.09% 0.23 0.22 Selected balance sheet data (average) 14,000 14,000 16,000 Common equity 204,017 191,529 174,396 third-party liabilities Client deposits and other 140,390 156,975 178,875 Core loans (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. 782 $ 141,764 $ 179,393 $ 157,881 Total loans 492 723 loans at fair value (a) An allowance for loan losses of $155 million, $64 million and $45 million was held against nonaccrual loans retained at December 31, 2016, 2015 and 2014, respectively. Loans held-for-sale and 140,982 157,389 178,670 Loans retained Loans: $ 207,532 $ 198,076 $ 191,857 Total assets 248 commitments 54,038 62,860 14 1,149 393 331 147,392 14,000 Assets acquired in loan satisfactions 1 8 10 Middle Market Banking Corporate Client Banking Period-end loans by client segment(a) Commercial Term Lending Real Estate Banking Other Total Commercial Banking loans $ 53,931 $ 50,502 $ 50,040 $ 188,995 $ 167,641 $ 148,506 Total nonperforming assets 1,150 401 341 Allowance for credit losses: Allowance for loan losses 2,925 2,855 2,466 43,025 37,708 18 Average loans by client segment(a) Nonaccrual loans held-for-sale and loans at fair value Total nonaccrual loans $ 167,641 166,939 14,000 71,249 $ 163 $ 21 $ (7) Total assets $ 214,341 $ 200,700 $ 195,267 Nonperforming assets Loans: Nonaccrual loans: Loans retained 188,261 167,374 147,661 Nonaccrual loans retained(a) 1,149 375 317 Loans held-for-sale and loans at fair value 734 267 845 Total loans $ 188,995 Core loans Common equity 188,673 16,000 $ 148,506 Noninterest expense was $8.9 billion, an increase of 4%, predominantly due to higher legal expense and investment in both infrastructure and controls. Middle Market Banking Corporate Client Banking 24% Return on common equity Financial ratios $ 12,028 $ 6,327 5,701 $ 6,301 5,818 $ 12,119 $12,045 Total net revenue 6,075 Wealth Management $ 5,970 Asset Management Revenue by line of business 21% 3.486 1,333 $ 2,153 Net income 1,294 1,290 Income tax expense 3,229 3,541 Income before income tax expense 8,538 8,886 8,478 Total noninterest expense 5,082 3,456 3,773 $ 2,251 $ 1,935 Overhead ratio 70 73 Net revenue was $12.1 billion, an increase of 1%. Net interest income was $2.6 billion, up 5%, driven by higher loan balances and spreads. Noninterest revenue was $9.6 billion, flat from last year, as net client inflows into assets under management and the impact of higher average market levels were predominantly offset by lower performance fees and the sale of Retirement Plan Services ("RPS") in 2014. Net income was $1.9 billion, a decrease of 10% compared with the prior year, reflecting higher noninterest expense, predominantly offset by higher net revenue. 2015 compared with 2014 Noninterest expense was $8.5 billion, a decrease of 5%, predominantly due to a reduction in expense related to the disposal of assets at the beginning of 2016 and lower legal expense. Net revenue was $12.0 billion, a decrease of 1%. Net interest income was $3.0 billion, up 19%, driven by higher deposit and loan spreads and loan growth. Noninterest revenue was $9.0 billion, a decrease of 6%, reflecting the impact of lower average equity market levels, a reduction in revenue related to the disposal of assets at the beginning of 2016, and lower performance fees and placement fees. Revenue from Asset Management was $6.0 billion, down 5% from the prior year, driven by a reduction in revenue related to the disposal of assets at the beginning of 2016, the impact of lower average equity market levels and lower performance fees. Revenue from Wealth Management was $6.1 billion, up 4% from the prior year, reflecting higher net interest income from higher deposit and loan spreads and continued loan growth, partially offset by the impact of lower average equity market levels and lower placement fees. Net income was $2.3 billion, an increase of 16% compared with the prior year, reflecting lower noninterest expense, partially offset by lower net revenue. 2016 compared with 2015 2,836 2,778 2,504 Number of client advisors 19,735 20,975 21,082 Headcount 29 27 29 Asset & Wealth Management 27 22 28 Wealth Management 31 31 31 Asset Management Pre-tax margin ratio: 23% 71 3,413 Noncompensation expense 5,113 5,065 Asset & Wealth Management, with client assets of $2.5 trillion, is a global leader in investment and wealth management. AWM clients include institutions, high- net-worth individuals and retail investors in many major markets throughout the world. AWM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AWM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Wealth Management clients, AWM also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The majority of AWM's client assets are in actively managed portfolios. ASSET & WEALTH MANAGEMENT Management's discussion and analysis 59 65 JPMorgan Chase & Co./2016 Annual Report (a) Certain clients were transferred from Middle Market Banking to Corporate Client Banking and from Real Estate Banking to Corporate Client Banking during 2016. Prior period client segment amounts were revised to conform with the current period presentation. 7,426 7,845 8,365 Headcount $ 141,764 $ 157,881 $ 179,393 Total Commercial Banking loans 4,512 4,995 5,632 8,324 9,917 13,063 Real Estate Banking Other 51,120 58,138 66,700 Commercial Term Lending 27,732 34,495 41,754 Selected income statement data $ 52,244 $ 50,336 $ 50,076 Year ended December 31, and headcount) Compensation expense Noninterest expense 4 4 26 Provision for credit losses 2,440 12,028 12,119 12,045 Total net revenue 2,556 3,033 Net interest income 9,588 9,563 9,012 Noninterest revenue 388 598 All other income $ 9,175 $ 8,414 and commissions Asset management, administration $ 9,024 564 2014 2015 2016 Revenue (in millions, except ratios 0.01% 79 0.23 1,592 $ 768,204 $ 931,206 $799,426 Headcount Core loans (c) Loans Total assets (period-end) Selected balance sheet data (period-end) (1,165) 2,029 864 (235) 2,672 (704) $ 2,437 $ $ 2,187 Total net income/(loss) Other Corporate (715) Treasury and CIO Net income/(loss) (1,317) 1,329 12 (493) 760 267 $ (487) $ $ Total net revenue 300 Other Corporate 11 (787) 2,871 2,182 See Note 12 for further information on the details of the Firm's investment securities portfolio. Treasury and CIO achieve the Firm's asset-liability management objectives generally by investing in high- quality securities that are managed for the longer-term as part of the Firm's investment securities portfolio. Treasury and CIO also use derivatives to meet the Firm's asset- liability management objectives. For further information on derivatives, see Note 6. The investment securities portfolio primarily consists of U.S. and non-U.S. government securities, agency and nonagency mortgage-backed securities, other ABS, corporate debt securities and obligations of U.S. states and municipalities. At December 31, 2016, the investment securities portfolio was $286.8 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and where not available, based primarily upon internal ratings that correspond to ratings as defined by S&P and Moody's). During 2016, the Firm transferred commercial mortgage-backed securities and obligations of U.S. states and municipalities with a fair value of $7.5 billion from available-for-sale ("AFS") to held- to maturity ("HTM"). These securities were transferred at fair value. The transfers reflect the Firm's intent to hold the securities to maturity in order to reduce the impact of price volatility on accumulated other comprehensive income ("AOCI"). Treasury and CIO are predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding and structural interest rate and foreign exchange risks, as well as executing the Firm's capital plan. The risks managed by Treasury and CIO arise from the activities undertaken by the Firm's four major reportable business segments to serve their respective client bases, which generate both on- and off-balance sheet assets and liabilities. Treasury and CIO overview Management's discussion and analysis 60 69 JPMorgan Chase & Co./2016 Annual Report (c) Average core loans were $1.9 billion, $2.5 billion and $3.3 billion for the years ended December 31, 2016, 2015 and 2014, respectively. (b) Included legal expense/(benefit) of $(385) million, $832 million and $821 million for the years ended December 31, 2016, 2015 and 2014, respectively. (a) Included tax-equivalent adjustments, predominantly due to tax-exempt income from municipal bond investments of $885 million, $839 million and $730 million for the years ended December 31, 2016, 2015 and 2014, respectively. 1,589 The current year reflected tax benefits of $2.6 billion predominantly from the resolution of various tax audits compared with tax benefits of $1.1 billion in the prior year. Net revenue was $267 million, compared with $12 million in the prior year. The current year included a $514 million benefit from a legal settlement. Treasury and CIO included a benefit of approximately $178 million associated with recognizing the unamortized discount on certain debt securities which were called at par and a $173 million pretax loss primarily related to accelerated amortization of cash flow hedges associated with the exit of certain non- operating deposits. Private Equity gains were $1.2 billion lower compared with the prior year, reflecting lower valuation gains and lower net gains on sales as the Firm exits this non-core business. Net income was $2.4 billion, compared with net income of $864 million in the prior year. The prior year reflected tax benefits of $2.6 billion predominantly from the resolution of various tax audits. 2015 compared with 2014 Net interest income was a loss of $1.4 billion, compared with a loss of $533 million in the prior year. The loss in the current year was primarily driven by higher interest expense on long-term debt and lower investment securities balances during the year, partially offset by higher interest income on deposits with banks and securities purchased under resale agreements as a result of higher rates. Noninterest expense was $462 million, a decrease of $515 million from the prior year driven by lower legal expense, partially offset by higher compensation expense. Net revenue was a loss of $487 million, compared with a gain of $267 million in the prior year. The prior year included a $514 million benefit from a legal settlement. Net loss was $704 million, compared with net income of $2.4 billion in the prior year. 2016 compared with 2015 26,047 29,617 32,358 2,848 Noninterest expense was $977 million, a decrease of $182 million from the prior year which had included a $276 million goodwill impairment related to the sale of a portion of the Private Equity business. Treasury and CIO Total net revenue (1,112) (1,976) 864 All other income 71 190 140 Securities gains 41 $ 1,197 $ 210 $ Principal transactions Revenue 588 2014 2016 (in millions, except headcount) 704 Noninterest revenue Year ended December 31, Selected income statement data The Corporate segment consists of Treasury and Chief Investment Office and Other Corporate, which includes corporate staff units and expense that is centrally managed. Treasury and CIO are predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding and structural interest rate and foreign exchange risks, as well as executing the Firm's capital plan. The major Other Corporate units include Real Estate, Enterprise Technology, Legal, Compliance, Finance, Human Resources, Internal Audit, Risk Management, Oversight & Control, Corporate Responsibility and various Other Corporate groups. CORPORATE JPMorgan Chase & Co./2016 Annual Report (a) Regional revenue is based on the domicile of the client. 68 2015 569 938 800 (3,137) (704) $ 2,437 $ $ Net income/(loss) (241) Income tax benefit (700) (945) Loss before income tax benefit 1,159 977 462 Noninterest expense (b) (35) (10) (4) Provision for credit losses 12 267 (487) Total net revenue(a) (1,960) (533) (1,425) Net interest income 1,972 For further information on liquidity and funding risk, see Liquidity Risk Management on pages 110-115. For information on interest rate, foreign exchange and other risks, Treasury and CIO VAR and the Firm's earnings-at-risk, see Market Risk Management on pages 116-123. Selected income statement and balance sheet data As of or for the year ended December 31, (in millions) Securities gains 2016 LCR; stress by material legal entity Default exposure at 0% recovery; stress; risk ratings; ratings based capital limits The risk of loss arising from potential adverse changes in the value of the Firm's assets and liabilities or future results, resulting from changes in market variables such as interest rates, foreign exchange rates, equity prices, commodity prices, implied volatilities or credit spreads; this includes the structural interest rate and foreign exchange risks managed on a firmwide basis in Treasury and CIO. The risk that the Firm will be unable to meet its contractual and contingent obligations or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets and liabilities. The risk that a sovereign event or action alters the value or terms of contractual obligations of obligors, counterparties and issuers, or adversely affects markets related to a particular country. The risk of loss arising from the default of a client or counterparty. (vii) Principal risk (vi) Market risk (v) Liquidity risk (iv) Country risk (iii) Wholesale Credit risk VAR; P&L drawdown; economic stress testing; sensitivities; earnings-at-risk; and foreign exchange ("FX") net open position 96-104 89-95 Total exposure; geographic and customer concentrations; delinquencies; loss experience; stressed credit performance 76-85 Risk-based capital ratios and leverage ratios; stress Page references Select risk management metrics The risk of loss arising from the default of a customer. (ii) Consumer Credit risk The risk that the Firm has an insufficient level and composition of capital to support its business activities and associated risks during both normal economic environments and under stressed conditions. Definition (i) Capital risk Total exposure; industry, geographic and client concentrations; risk ratings; loss experience; stressed credit performance The risk of an adverse change in the value of privately-held financial assets and Carrying value, stress instruments, typically representing an ownership or junior capital positions that have unique risks due to their illiquidity or for which there is less observable market or valuation data. 108-109 110-115 131 129-130 128 127 Not applicable Risk and control self-assessment results, firm- specific loss experience; industry loss experience; business environment and internal control factors; key risk indicators; key control indicators; operating metrics Model status, model tier Not applicable 126 Relevant risk and control self-assessment results, employee compliance information, code of conduct case information 125 Risk based monitoring and testing for timely compliance with financial obligations (vi) Reputation risk The risk that an action, transaction, investment or event will reduce trust in the Firm's integrity or competence by its various constituents, including clients, counterparties, investors, regulators, employees and the broader public. (v) Operational risk The risk of loss resulting from inadequate or failed processes or systems, human factors, or due to external events that are neither market- nor credit- related such as cyber and technology related events. The risk of the potential for adverse consequences from decisions based on incorrect or misused model outputs. The risk of loss or imposition of damages, fines, penalties or other liability arising from the failure to comply with a contractual obligation or to comply with laws, rules or regulations to which the Firm is subject. The risk that an employee's action or inaction causes undue harm to the Firm's clients, damages market integrity, undermines the Firm's reputation, or negatively impacts the Firm's culture. The risk of failure to comply with applicable laws, rules, and regulations. (iv) Model risk (iii) Legal risk (ii) Conduct risk (i) Compliance risk II. Other core risks 124 116-123 I. Economic risks 2,387 Risk Management's discussion and analysis (b) Period-end investment securities included HTM securities of $50.2 billion, $49.1 billion, $49.3 billion at December 31, 2016, 2015 and 2014, respectively. (a) Average investment securities included HTM balances of $51.4 billion, $50.0 billion and $47.2 billion for the years ended December 31, 2016, 2015 and 2014, respectively. Mortgage loans (period-end) Allowance for loan losses to period-end loans 2,834 2,136 1,513 3,308 2,501 1,790 Mortgage loans (average) Private equity portfolio information(a) 343,146 286,838 Investment securities portfolio (period-end)(b) 349,285 314,802 278,250 Investment securities portfolio (average) (a) 71 132 $ 190 $ $ 2014 2015 287,777 December 31, (in millions) Carrying value 2016 2015 71 JPMorgan Chase & Co./2016 Annual Report The Firm strives for continual improvement through efforts to enhance controls, ongoing employee training and development, talent retention, and other measures. The Firm follows a disciplined and balanced compensation framework with strong internal governance and independent Board oversight. The impact of risk and control issues are carefully considered in the Firm's performance evaluation and incentive compensation processes. The Firm's Operating Committee, which consists of the Firm's Chief Executive Officer ("CEO"), Chief Risk Officer ("CRO"), Chief Operating Officer ("COO"), Chief Financial Officer ("CFO") and other senior executives, is the ultimate management escalation point in the Firm, and may refer matters to the Firm's Board of Directors. The Operating Committee is responsible and accountable to the Firm's Board of Directors. Firmwide structures for risk governance. Ownership of risk identification, assessment, data and management within each of the lines of business and corporate functions; and Acceptance of responsibility, including identification and escalation of risk issues, by all individuals within the Firm; • • The Firm believes that effective risk management requires: Firmwide Risk Management is overseen and managed on an enterprise-wide basis. The Firm's approach to risk management covers a broad spectrum of economic and other core risk areas, such as credit, market, liquidity, model, principal, country, operational, compliance, conduct, legal, capital and reputation risk, with controls and governance established for each area, as appropriate. • Risk is an inherent part of JPMorgan Chase's business activities. When the Firm extends a consumer or wholesale loan, advises customers on their investment decisions, makes markets in securities, or offers other products or services, the Firm takes on some degree of risk. The Firm's overall objective is to manage its businesses, and the associated risks, in a manner that balances serving the interests of its clients, customers and investors and protects the safety and soundness of the Firm. ENTERPRISE-WIDE RISK MANAGEMENT JPMorgan Chase & Co./2016 Annual Report 70 The carrying value of the private equity portfolio at December 31, 2015 was $2.1 billion, down from $5.9 billion at December 31, 2014, driven by the sale of a portion of the Private Equity business and porfolio sales. The carrying value of the private equity portfolio at December 31, 2016 was $1.8 billion, down from $2.1 billion at December 31, 2015, driven by portfolio sales. 2015 compared with 2014 2016 compared with 2015 (a) For more information on the Firm's methodologies regarding the valuation of the Private Equity portfolio, see Note 3. $ 2,103 $ 5,866 3,798 6,281 1,797 2,649 Cost $ 2014 The following sections outline the key risks that are inherent in the Firm's business activities: 2,350 $ Allowance for lending-related Total client assets 1 5 Multi-asset and alternatives Market/performance/other impacts Ending balance, December 31 22 22 42 1 (36) 48 $ 1,771 $ (29) 1,723 $ Client assets rollforward Beginning balance Client assets December 31, (in billions) Net asset flows 2016 2015 2014 Market/performance/other impacts Ending balance, December 31 $ 1,744 2,350 $ 37 30 0.21 (a) Represents the "overall star rating" derived from Morningstar for the U.S., the U.K., Luxembourg, Hong Kong and Taiwan domiciled funds; and Nomura "star rating" for Japan domiciled funds. Includes only Asset Management retail open-ended mutual funds that have a rating. Excludes money market funds, Undiscovered Managers Fund, and Brazil and India domiciled funds. (b) Prior period amounts were revised to conform with current period presentation. (c) Quartile ranking sourced from: Lipper for the U.S. and Taiwan domiciled funds; Morningstar for the U.K., Luxembourg and Hong Kong domiciled funds; Nomura for Japan domiciled funds and Fund Doctor for South Korea domiciled funds. Includes only Asset Management retail open-ended mutual funds that are ranked by the aforementioned sources. Excludes money market funds, Undiscovered Managers Fund, and Brazil and India domiciled funds. (d) Included $32.8 billion, $26.6 billion and $22.1 billion of prime mortgage loans reported in the Consumer, excluding credit card, loan portfolio at December 31, 2016, 2015 and 2014, respectively. 10 67 Management's discussion and analysis Client assets 2016 compared with 2015 Client assets were $2.5 trillion, an increase of 4% compared with the prior year. Assets under management were $1.8 trillion, an increase of 3% from the prior year reflecting inflows into both liquidity and long-term products and the effect of higher market levels, partially offset by asset sales at the beginning of 2016. 2015 compared with 2014 (8) Client assets were $2.4 trillion, a decrease of 2% compared with the prior year. Assets under management were $1.7 trillion, a decrease of 1% from the prior year reflecting the effect of lower market levels, partially offset by net inflows to long-term products. Year ended December 31, (in billions) Assets under management rollforward Beginning balance Net asset flows: Liquidity(a) Fixed income(a) Equity 2016 2015 2014 $ 1,723 $ 1,744 $ 1,598 24 14 Client assets (continued) 2,387 $ 2,343 63 Total assets under management Year ended December 31, International metrics presentation. (a) Prior period amounts were revised to conform with current period 549 2,387 Assets by asset class Liquidity(a) $ 436 $ 1,771 430 $ Fixed income(a) 420 376 395 Equity 351 353 Multi-asset and alternatives 564 564 $ 2,453 $ 425 1,723 1,744 (in billions, except where otherwise noted) 27 118 40 (64) (74) $ 2,453 $ 2,350 $ 1,849 $ 1,077 Asia/Pacific 2,387 2,350 $ 2,453 $ $ Total client assets $ Europe/Middle East/Africa 643 627 682 administration/deposits Total net revenue (in millions)(a) Custody/brokerage/ 2014 2015 2016 0.20 0.33 375 124 (a) Prior period amounts were revised to conform with current period presentation. North America 2,387 2,453 $ 2,350 $ $ Total client assets 501 470 477 Total international assets under management 495 (b) Represents assets under management, as well as client balances in brokerage accounts. 476 Retail 835 824 886 Institutional 46 45 45 Latin America/Caribbean 1,057 1,050 $ 469 Total assets under management $ 1,294 1,771 $ 1,707 Nonaccrual loans to period- end loans 1,716 North America 680 634 650 Total international client assets 115 110 114 Latin America/Caribbean 174 173 177 Asia/Pacific 391 351 $ 359 $ $ Europe/Middle East/Africa Client assets 1,744 1,243 1,253 1,723 $ 1,098 $ $ 1,803 126 8,393 North America Assets by client segment 4,120 3,871 3,652 Total international net revenue 166 172 $ 154 $ $ 8,248 Alternatives client assets (b) 795 726 Latin America/Caribbean Memo: 1,199 1,946 $ 2,080 1,130 0.24 0.26 Private Banking Allowance for loan losses to nonaccrual loans 122 841 7,908 70 $ 123 Private Banking 1,744 Asia/Pacific 1,723 $ 1,771 $ Total assets under management $ 329 309 $ $ Europe/Middle East/Africa 489 302 $ 467 435 $ Institutional 470 869 437 $ 816 428 123 $ 12,045 $ 12,119 $ 12,028 827 Assets under management Retail Total net revenue Fully Phased-In CET1 capital $ 2016 2016 Year Ended December 31, (in millions) December 31, Changes in additional paid-in capital Net purchase of treasury stock 182,967 80 Intangible assets deduction phase-in (c) CET1 capital deduction phase-in (b) AOCI phase-in (a) Transitional CET1 capital (in millions) The following table presents the changes in Basel III Fully Phased-In CET1 capital, Tier 1 capital and Tier 2 capital for the year ended December 31, 2016. Capital rollforward The following table presents a reconciliation of the Firm's Basel III Transitional CET1 capital to the Firm's estimated Basel III Fully Phased-In CET1 capital as of December 31, 2016. JPMorgan Chase & Co./2016 Annual Report (156) (b) Includes the deduction associated with the permissible holdings of covered funds (as defined by the Volcker Rule) acquired after December 31, 2013. The deduction was not material as of December 31, 2016. Other adjustments to CET1 capital (d) Standardized/Advanced CET1 capital at December 31, 2015 $ 173,189 Net income applicable to common equity Dividends declared on common stock 733 8,545 (6,912) Net issuance of noncumulative perpetual preferred stock Other (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. December 31, 2015 Standardized/Advanced Tier 1 capital at December 31, 2016 Standardized/Advanced CET1 capital at Increase in Standardized/Advanced CET1 capital Other Adjustment related to DVA (a) Changes related to AOCI (a) (d) Includes minority interest and the Firm's investments in its own CET1 capital instruments. 23,086 (c) Relates to intangible assets, other than goodwill and MSRs, that are required to be deducted from CET1 capital upon full phase-in. (a) Includes the remaining balance of AOCI related to AFS debt securities and defined benefit pension and other postretirement employee benefit ("OPEB") plans that will qualify as Basel III CET1 capital upon full phase-in. $ 181,734 954 181,734 $ (1,280) (70) (873) (312) (7,163) (695) (b) Predominantly includes regulatory adjustments related to changes in DVA, as well as CET1 deductions for defined benefit pension plan assets and deferred tax assets related to net operating loss ("NOL") and tax credit carryforwards. Change in CET1 capital 26,068 $ 26,068 228,122 254,190 $ 2016 December 31, Other Less: Less: Other CET1 capital adjustments Standardized/Advanced CET1 capital Preferred stock Deferred tax liabilities (a) Other intangible assets Goodwill 47,288 Add: Common stockholders' equity Less: Preferred stock Total stockholders' equity (in millions) Capital components A reconciliation of total stockholders' equity to Basel III Fully Phased-In CET1 capital, Tier 1 capital and Basel III Advanced and Standardized Fully Phased-In Total capital is presented in the table below. For additional information on the components of regulatory capital, see Note 28. Capital The Firm continues to believe that over the next several years, it will operate with a Basel III CET1 capital ratio between 11% and 12.5%. It is the Firm's intention that the Firm's capital ratios continue to meet regulatory minimums as they are fully implemented in 2019 and thereafter. Each of the Firm's IDI subsidiaries must maintain a minimum 6.5% CET1, 8% Tier 1 capital, 10% Total capital and 5% Tier 1 leverage requirement to meet the definition of "well-capitalized" under the Prompt Corrective Action ("PCA") requirements of the FDIC Improvement Act ("FDICIA") for IDI subsidiaries. The countercyclical capital buffer takes into account the macro financial environment in which large, internationally active banks function. On September 8, 2016 the Federal Reserve published the framework that will apply to the setting of the countercyclical capital buffer. As of October 24, 2016 the Federal Reserve reaffirmed setting the U.S. countercyclical capital buffer at 0%, and stated that it will review the amount at least annually. The countercyclical capital buffer can be increased if the Federal Reserve, FDIC and OCC determine that credit growth in the economy has become excessive and can be set at up to an additional 2.5% of RWA subject to a 12-month implementation period. Based on the Firm's most recent estimate of its GSIB surcharge and the current countercyclical buffer being set at 0%, the Firm estimates its Fully Phased-In CET1 capital requirement, at January 1, 2019, would be 10.5% (reflecting the 4.5% CET1 capital requirement, the Fully Phased-In 2.5% capital conservation buffer and the GSIB surcharge of 3.5%). As well as meeting the capital ratio requirements of Basel III, the Firm must, in order to be "well-capitalized”, maintain a minimum 6% Tier 1 capital and a 10% Total capital requirement. At December 31, 2016 and 2015, JPMorgan Chase maintained Basel III Standardized Transitional and Basel III Advanced Transitional ratios in excess of the well-capitalized standards established by the Federal Reserve. Increase in Standardized/Advanced Tier 1 capital The Firm's Fully Phased-In GSIB surcharge for 2016 was calculated to be 2.5% under Method 1 and 4.5% under Method 2. Accordingly, the Firm's minimum capital ratios applicable in 2016 include a GSIB surcharge of 1.125%, resulting from the application of the transition provisions to the 4.5% fully phased-in GSIB surcharge. For 2017, the Firm has calculated its Fully Phased-In GSIB surcharge to be 2.5% under Method 1 and 3.5% under Method 2 resulting in the inclusion of a GSIB surcharge of 1.75% in the Firm's minimum capital ratios after application of the transition provisions. Less: 226,526 862 1,468 Advanced Fully Phased-In Total capital 19,052 $ Advanced Fully Phased-In Tier 2 capital (10,961) Adjustment in qualifying allowance for credit losses for Advanced Tier 2 capital 237,487 $ Standardized Fully Phased-in Total capital 30,013 $ 3,230 Standardized Fully Phased-In Tier 2 capital 14,854 Qualifying allowance for credit losses 15,253 $ Long-term debt and other instruments qualifying as Tier 2 capital 207,474 $ Standardized/Advanced Tier 1 capital 328 Other Tier 1 adjustments(b) 181,734 (94) Standardized/Advanced Tier 1 capital at December 31, 2016 (14) Change in long-term debt and other instruments qualifying as Tier 2 1,475 $ (9) (14) 20 2 18 5 (14) 128 $ 14 1,347 $ $ December 31, 2016 Changes in RWA 29 2 27 Movement in portfolio levels(c) (17) (2) (15) (15) (2) (13) Portfolio runoff (b) (12) 959 $ 128 $ 400 $ 1,487 Management's discussion and analysis JPMorgan Chase & Co./2016 Annual Report 82 22 (b) Off-balance sheet exposures are calculated as the average of the three month-end spot balances in the reporting quarter. (a) Adjusted average assets, for purposes of calculating the SLR, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. 6.5% $ 3,192,839 46,977 2,485,480 707,359 $ 207,474 2,532,457 December 31, 2016 (14) Off-balance sheet exposures (b) SLR leverage exposure SLR Less: amounts deducted from Tier 1 capital Total average assets Fully Phased-in Tier 1 Capital (in millions, except ratio) The following table presents the components of the Firm's Fully Phased-In SLR as of December 31, 2016. Chase Bank USA, N.A., are required to have a minimum SLR of 6%, both beginning January 1, 2018. As of December 31, 2016, the Firm estimates that JPMorgan Chase Bank, N.A.'s and Chase Bank USA, N.A.'s Fully Phased-In SLRs are approximately 6.6% and 9.6%, respectively. U.S. bank holding companies, including the Firm, are required to have a minimum SLR of 5% and IDI subsidiaries, including JPMorgan Chase Bank, N.A. and The SLR is defined as Tier 1 capital under Basel III divided by the Firm's total leverage exposure. Total leverage exposure is calculated by taking the Firm's total average on- balance sheet assets, less amounts permitted to be deducted for Tier 1 capital, and adding certain off-balance sheet exposures, such as undrawn commitments and derivatives potential future exposure. Supplementary leverage ratio (b) Portfolio runoff for credit risk RWA reflects reduced risk from position rolloffs in legacy portfolios in Mortgage Banking (under both the Standardized and Advanced framework), and for market risk RWA reflects reduced risk from position rolloffs in legacy portfolios in the wholesale businesses. (c) Movement in portfolio levels for credit risk RWA refers to changes in book size, composition, credit quality, and market movements; and for market risk RWA refers to changes in position and market movements. (a) Model & data changes refer to movements in levels of RWA as a result of revised methodologies and/or treatment per regulatory guidance (exclusive of rule changes). Total adjusted average assets (a) Standardized Tier 2 capital at December 31, 2015 2 Model & data changes(a) (3) (2,080) (1,426) (651) $ 21,132 $ 237,487 $ 30,013 (916) (3) (1,426) 513 $ 30,929 $ 207,474 8,427 (118) $ 199,047 8,545 Advanced Total capital at December 31, 2016 Advanced Tier 2 capital at December 31, 2016 Increase in Advanced Tier 2 capital Other Change in qualifying allowance for credit losses Change in long-term debt and other instruments qualifying as Tier 2 Standardized Tier 2 capital at December 31, 2016 Standardized Total capital at December 31, 2016 Advanced Tier 2 capital at December 31, 2015 Increase in Standardized Tier 2 capital Other Change in qualifying allowance for credit losses $ 19,052 $ 226,526 JPMorgan Chase & Co./2016 Annual Report (a) Effective January 1, 2016, the adjustment reflects the impact of the adoption of DVA through OCI. For further discussion of the accounting change refer to Note 25. 1,496 400 $ 142 $ 954 $ $ 1,475 142 $ 1,333 $ $ December 31, 2015 Total RWA (14) Operational risk RWA Credit risk RWA Total RWA Advanced Standardized Market risk RWA Credit risk RWA (in billions) Year ended December 31, 2016 The following table presents changes in the components of RWA under Basel III Standardized and Advanced Fully Phased-In for the year ended December 31, 2016. The amounts in the rollforward categories are estimates, based on the predominant driver of the change. RWA rollforward Management's discussion and analysis 81 Market risk RWA 79 (c) Represents the Transitional minimum capital ratios applicable to the Firm under Basel III as of December 31, 2016 and 2015. At December 31, 2016, the CET1 minimum capital ratio includes 0.625% resulting from the phase-in of the Firm's 2.5% capital conservation buffer and 1.125%, resulting from the phase-in of the Firm's 4.5% global systemically important banks ("GSIB") surcharge. As an expansion of the capital conservation buffer, the Firm is also required to hold additional levels of capital in the form of a GSIB surcharge and a countercyclical capital buffer. Fully Phased-In Standardized Advanced Minimum capital ratios (c) Minimum Standardized Advanced capital ratios (d) $ 182,967 $ 182,967 $ 181,734 $ 181,734 208,112 239,553 208,112 228,592 Transitional 207,474 237,487 CET1 capital ratio Total capital These objectives are achieved through the establishment of minimum capital targets and a strong capital governance framework. Capital management is intended to be flexible in order to react to a range of potential events. The Firm's minimum capital targets are based on the most binding of three pillars: an internal assessment of the Firm's capital needs; an estimate of required capital under the CCAR and Dodd-Frank Act stress testing requirements; and Basel III Fully Phased-In regulatory minimums. Where necessary, each pillar may include a management-established buffer. The capital governance framework requires regular monitoring of the Firm's capital positions, stress testing and defining escalation protocols, both at the Firm and material legal entity levels. Meet capital distribution objectives; and • Serve as a source of strength to its subsidiaries; • Maintain sufficient capital resources to operate throughout a resolution period in accordance with the Firm's preferred resolution strategy. 76 JPMorgan Chase & Co./2016 Annual Report The following tables present the Firm's Transitional and Fully Phased-In risk-based and leverage-based capital metrics under both the Basel III Standardized and Advanced Approaches. The Firm's Basel III ratios exceed both the current and Fully Phased- In regulatory minimums as of December 31, 2016 and 2015. For further discussion of these capital metrics and the Standardized and Advanced approaches, refer to Monitoring and management of capital on pages 78-82. December 31, 2016 (in millions, except ratios) Risk-based capital metrics: CET1 capital Tier 1 capital Risk-weighted assets Retain flexibility to take advantage of future investment opportunities; 207,474 1,464,981 14.0 Tier 1 capital ratio Total capital ratio Leverage-based capital metrics: Adjusted average assets 2,484,631 2,484,631 2,485,480 2,485,480 Tier 1 leverage ratio(a) 8.4% 8.4% 4.0 8.3% 8.3% 15.2 226,526 16.1 15.5 1,476,915 1,474,665 1,487,180 12.5% 12.4% 6.25% 12.3% 12.2% 10.5% 14.2 14.1 14.1 14.0 12.0 16.4 9.75 stressed environments; and invest in its businesses through the cycle and in Maintain sufficient capital in order to continue to build The Firmwide Control Committee ("FCC") provides a forum for senior management to review and discuss firmwide operational risks including existing and emerging issues, and operational risk metrics, and to review operational risk management execution in the context of the Operational Risk Management Framework ("ORMF") which provides the framework for the governance, assessment, measurement, and monitoring and reporting of operational risk. The FCC is co-chaired by the Chief Control Officer and the Firmwide Risk Executive for Operational Risk Governance. The committee relies upon the prompt escalation of issues from businesses and functions as the primary owners of the operational risk. Operational risk issues may be escalated by business or function control committees to the FCC, which may, in turn, escalate to the FRC, as appropriate. The Firmwide Fiduciary Risk Governance Committee is a forum for risk matters related to the Firm's fiduciary activities. The Committee oversees the firmwide fiduciary risk governance framework, which supports the consistent identification and escalation of fiduciary risk issues by the relevant lines of business; establishes policies and best practices to effectuate the Committee's oversight responsibility; and creates metrics reporting to track fiduciary activity and issue resolution Firmwide. The Committee escalates significant fiduciary issues to the FRC, the DRPC and the Audit Committee, as appropriate. Committees, Firmwide Control Committee, Firmwide Fiduciary Risk Governance Committee, and regional Risk Committees, as appropriate. The Committee escalates significant issues to the DRPC, as appropriate. JPMorgan Chase & Co./2016 Annual Report The Compensation & Management Development Committee ("CMDC") assists the Board in its oversight of the Firm's compensation programs and reviews and approves the Firm's overall compensation philosophy, incentive compensation pools, and compensation practices consistent with key business objectives and safety and soundness. The Committee reviews Operating Committee members' performance against their goals, and approves their compensation awards. The Committee also periodically reviews the Firm's diversity programs and management development and succession planning, and provides oversight of the Firm's culture and conduct programs. Among the Firm's senior management-level committees that are primarily responsible for key risk-related functions are: The Firmwide Risk Committee ("FRC") is the Firm's highest management-level risk committee. It provides oversight of the risks inherent in the Firm's businesses. The Committee is co-chaired by the Firm's CEO and CRO. This Committee serves as an escalation point for risk topics and issues raised by its members, the Line of Business Risk 74 The Audit Committee of the Board assists the Board in its oversight of management's responsibilities to assure that there is an effective system of controls reasonably designed to safeguard the assets and income of the Firm, assure the integrity of the Firm's financial statements and maintain compliance with the Firm's ethical standards, policies, plans and procedures, and with laws and regulations. In addition, the Audit Committee assists the Board in its oversight of the Firm's independent registered public accounting firm's qualifications, independence and performance, and of the performance of the Firm's Internal Audit function. The Directors' Risk Policy Committee of the Board oversees the Firm's global risk management framework and approves the primary risk management policies of the Firm. The Committee's responsibilities include oversight of management's exercise of its responsibility to assess and manage the Firm's risks, and its capital and liquidity planning and analysis. Breaches in risk appetite, liquidity issues that may have a material adverse impact on the Firm and other significant risk-related matters are escalated to the Committee. The Board of Directors provides oversight of risk principally through the DRPC, Audit Committee and, with respect to compensation and other management-related matters, the Compensation & Management Development Committee. Each committee of the Board oversees reputation risk issues within its scope of responsibility. 1 Other Board Committees include the Compensation & Management Development Committee, Corporate Governance & Nominating Committee and Public Responsibility Committee. 2 As applicable. Firmwide Control Committee (FCC) Line of Business, Corporate Function and Regional Control Committees Internal Audit Firmwide Fiduciary Risk Governance Committee (FFRGC) Regional Risk Committees CIO, Treasury & Corporate Risk Committee Line of Business and Regional Risk Committees review the ways in which the particular line of business or the business operating in a particular region could be exposed to adverse outcomes with a focus on identifying, accepting, escalating and/or requiring remediation of matters brought to these committees. These committees may escalate to the FRC, as appropriate. LOB risk committees are co-chaired by the LOB CEO and the LOB CRO. Each LOB risk committee may create sub-committees with requirements for escalation. The regional committees are established similarly, as appropriate, for the region. Firmwide Risk Committee (FRC) In addition, each line of business and function is required to have a Control Committee. These control committees oversee the control environment of their respective business or function. As part of that mandate, they are responsible for reviewing data which indicates the quality and stability of the processes in a business or function, reviewing key operational risk issues and focusing on processes with shortcomings and overseeing process remediation. These committees escalate to the FCC, as appropriate. JPMorgan Chase & Co./2016 Annual Report • • • • The Firm's capital management objectives are to hold capital sufficient to: A strong capital position is essential to the Firm's business strategy and competitive position. Maintaining a strong balance sheet to manage through economic volatility is considered a strategic imperative of the Firm's Board of Directors, CEO and Operating Committee. The Firm's balance sheet philosophy focuses on risk-adjusted returns, strong capital and robust liquidity. The Firm's capital management strategy focuses on maintaining long-term stability to enable it to build and invest in market-leading businesses, even in a highly stressed environment. Prior to making any decisions on future business activities, senior management considers the implications on the Firm's capital. In addition to considering the Firm's earnings outlook, senior management evaluates all sources and uses of capital with a view to preserving the Firm's capital strength. Capital risk is the risk the Firm has an insufficient level and composition of capital to support its business activities and associated risks during both normal economic environments and under stressed conditions. CAPITAL RISK MANAGEMENT Management's discussion and analysis 75 The Firm has a broad spectrum of risk management metrics, as appropriate for each risk category. For further information on risk management metrics, see table on key risks on page 72. Additionally, the Firm is exposed to certain potential low-probability, but plausible and material, idiosyncratic risks that are not well-captured by its other existing risk analysis and reporting metrics. These idiosyncratic risks may arise in a number of ways, such as changes in legislation, an unusual combination of market events, or specific counterparty events. The Firm has a process intended to identify these risks in order to allow the Firm to monitor vulnerabilities that are not adequately covered by its other standard risk measurements. Risk measurement The Firmwide Valuation Governance Forum ("VGF") is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The VGF is chaired by the firmwide head of the Valuation Control Group ("VCG") (under the direction of the Firm's Controller), and includes sub-forums covering the Corporate & Investment Bank, Consumer & Community Banking, Commercial Banking, Asset & Wealth Management and certain corporate functions, including Treasury and CIO. In addition, the JPMorgan Chase Bank, N.A. Board of Directors is responsible for the oversight of management of the Bank. The JPMorgan Chase Bank, N.A. Board accomplishes this function acting directly and through the principal standing committees of the Firm's Board of Directors. Risk oversight on behalf of JPMorgan Chase Bank N.A. is primarily the responsibility of the DRPC and Audit Committee of the Firm's Board of Directors and, with respect to compensation and other management-related matters, the Compensation & Management Development Committee of the Firm's Board of Directors. The Firmwide Capital Governance Committee, chaired by the Head of the Regulatory Capital Management Office is responsible for reviewing the Firm's Capital Management Policy and the principles underlying capital issuance and distribution alternatives and decisions. The Committee oversees the capital adequacy assessment process, including the overall design, scenario development and macro assumptions and ensures that capital stress test programs are designed to adequately capture the risks specific to the Firm's businesses. funding requirements and strategy, and securitization programs (and any required liquidity support by the Firm of such programs). ALCO is responsible for reviewing and approving the Firm's Funds Transfer Pricing Policy (through which lines of business "transfer" interest rate risk to Treasury and CIO) and the Firm's Intercompany Funding and Liquidity Policy. ALCO is also responsible for reviewing the Firm's Contingency Funding Plan. The Firmwide Asset Liability Committee ("ALCO"), chaired by the Firm's Treasurer and Chief Investment Officer under the direction of the COO, monitors the Firm's balance sheet, liquidity risk and structural interest rate risk. ALCO reviews the Firm's overall structural interest rate risk position, Line of Business Reputation Risk Committees² Line of Business Fiduciary Risk Committees² Corporate & Investment Bank Risk Committee The chart below illustrates the key senior management level committees in the Firm's risk governance structure. Other committees, forums and paths of escalation are in place that are responsible for management and oversight of risk, although they are not shown in the chart below. Management's discussion and analysis 73 JPMorgan Chase & Co./2016 Annual Report The independent status of the IRM function is supported by a governance structure that provides for escalation of risk issues to senior management, the Firmwide Risk Committee, or the Board of Directors. Internal Audit, a function independent of the businesses and the IRM function, tests and evaluates the Firm's risk governance and management, as well as its internal control processes. This function, the "third line of defense" in the risk governance framework, brings a systematic and disciplined approach to evaluating and improving the effectiveness of the Firm's governance, risk management and internal control processes. The Internal Audit Function is headed by the General Auditor, who reports to the Audit Committee. As the "second line of defense", the IRM function provides oversight and independent challenge, consistent with its policies and framework, to the risk-creating LOBs and functional areas. The Firmwide Oversight and Control Group consists of dedicated control officers within each of the lines of business and corporate functions, as well as having a central oversight function. The group is charged with enhancing the Firm's control environment by looking within and across the lines of business and corporate functions to help identify and remediate control issues. The group enables the Firm to detect control problems more quickly, escalate issues promptly and engage other stakeholders to understand common themes and interdependencies among the various parts of the Firm. The Firm places key reliance on each of its LOBS and other functional areas giving rise to risk. Each LOB or other functional area giving rise to risk is expected to operate its activities within the parameters identified by the IRM function, and within their own management-identified risk and control standards. Because these LOBS and functional areas are accountable for identifying and addressing the risks in their respective businesses and for operating within a sound control environment, they are considered the "first line of defense" within the Firm's risk governance framework. The IRM function, comprised of Risk Management and Compliance Organizations, is independent of the businesses. The IRM function sets various standards for the risk management governance framework, including risk policy, identification, measurement, assessment, testing, limit setting (e.g., risk appetite, thresholds, etc.), monitoring and reporting. Various groups within the IRM function are aligned to the LOBS and to corporate functions, regions and core areas of risk such as credit, market, country and liquidity risks, as well as operational, model and reputational risk governance. The Firm's CRO is the head of the Independent Risk Management ("IRM") function and reports to the CEO and the DRPC. The CEO appoints the CRO to create the Risk Management Framework subject to approval by the DRPC in the form of the Primary Risk Policies. The Chief Compliance Officer ("CCO"), who reports to the CRO, is also responsible for reporting to the Audit Committee for the Global Compliance Program. The Firm's Global Compliance Program focuses on overseeing compliance with laws, rules and regulations applicable to the Firm's products and services to clients and counterparties. The Firm's overall appetite for risk is governed by a "Risk Appetite" framework. The framework and the Firm's risk appetite are set and approved by the Firm's CEO, CFO, CRO and COO. LOB-level risk appetite is set by the respective LOB CEO, CFO and CRO and is approved by the Firm's CEO, CFO, CRO and COO. Quantitative parameters and qualitative factors are used to monitor and measure the Firm's capacity to take risk against stated risk appetite. Quantitative parameters have been established to assess stressed net income, capital, credit risk, market risk, structural interest rate risk and liquidity risk. Qualitative factors have been established for select risks. Risk Appetite results are reported quarterly to the Board of Directors' Risk Policy Committee ("DRPC"). Governance and oversight Maintain "well-capitalized" status for the Firm and its principal bank subsidiaries; Support risks underlying business activities; Other Board Committees¹ Board of Directors (BOD) Directors' Risk Policy Committee (DRPC) Audit Committee Chief Risk Officer Head of Human Resources General Counsel Consumer & Community Banking Risk Committee Commercial Banking Risk Committee Firmwide Valuation Governance Forum (VGF) Governance Committee (CGC) 4.0 Firmwide Capital Asset & Wealth Management Risk Committee Chief Financial Officer Chief Operating Officer Business CEOs Line of Chief Executive Officer Operating Committee Firmwide Asset Liability Committee (ALCO) Under the Federal Reserve's final rule, GSIBS, including the Firm, are required to calculate their GSIB surcharge on an annual basis under two separately prescribed methods, and are subject to the higher of the two. The first ("Method 1"), reflects the GSIB surcharge as prescribed by the Basel Committee's assessment methodology, and is calculated across five criteria: size, cross-jurisdictional activity, interconnectedness, complexity and substitutability. The second ("Method 2"), modifies the Method 1 requirements to include a measure of short-term wholesale funding in place of substitutability, and introduces a GSIB score "multiplication factor". SLR leverage exposure SLR(b) $ 3,191,990 The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The OCC establishes similar minimum capital requirements for the Firm's national banks, including JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. The U.S. capital requirements generally follow the Capital Accord of the Basel Committee, as amended from time to time. Basel III overview Capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. bank holding companies and banks, including the Firm and its insured depository institution ("IDI") subsidiaries. Basel III presents two comprehensive methodologies for calculating RWA: a general (standardized) approach ("Basel III Standardized"), and an advanced approach ("Basel III Advanced"). Certain of the requirements of Basel III are subject to phase-in periods that began on January 1, 2014 and continue through the end of 2018 ("transitional period"). Basel III establishes capital requirements for calculating credit risk and market risk RWA, and in the case of Basel III Advanced, operational risk RWA. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk-weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. In addition to the RWA calculated under these methodologies, the Firm may supplement such amounts to incorporate management judgment and feedback from its bank regulators. Basel III also includes a requirement for Advanced Approach banking organizations, including the Firm, to calculate SLR. For additional information on SLR, see page 82. Basel III Fully Phased-In Basel III capital rules will become fully phased-in on January 1, 2019, at which point the Firm will continue to calculate its capital ratios under both the Basel III Standardized and Advanced Approaches. The Firm manages each of the businesses, as well as the corporate functions, primarily on a Basel III Fully Phased-In basis. For additional information on the Firm, JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A.'s capital, RWA and capital ratios under Basel III Standardized and Advanced Fully Phased-In rules and SLRs calculated under the Basel III Advanced Fully Phased-In rules, all of which are considered key regulatory capital measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 48-50. 78 JPMorgan Chase & Co./2016 Annual Report The Firm's estimates of its Basel III Standardized and Advanced Fully Phased-In capital, RWA and capital ratios and SLRs for the Firm, JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. are based on the current published U.S. Basel III rules and on the application of such rules to the Firm's businesses as currently conducted. The actual impact on the Firm's capital ratios and SLR as of the Risk-based capital regulatory minimums effective date of the rules may differ from the Firm's current estimates depending on changes the Firm may make to its businesses in the future, further implementation guidance from the regulators, and regulatory approval of certain of the Firm's internal risk models (or, alternatively, regulatory disapproval of the Firm's internal risk models that have previously been conditionally approved). The following chart presents the Basel III minimum CET1 capital ratio during the transitional periods and on a fully phased-in basis under the Basel III rules currently in effect. 14 12 Regulatory capital 10.50% In its monitoring and management of capital, the Firm takes into consideration an assessment of economic risk and all regulatory capital requirements to determine the level of capital needed to meet and maintain the objectives discussed above, as well as to support the framework for allocating capital to its business segments. While economic risk is considered prior to making decisions on future business activities, in most cases, the Firm considers risk- based regulatory capital to be a proxy for economic risk capital. The Firm's CEO, in conjunction with the Board of Directors, establishes principles and guidelines for capital planning, issuance, usage and distributions, and minimum capital targets for the level and composition of capital in both business-as-usual and highly stressed environments. The DRPC assesses and approves the capital management and governance processes of the Firm. The Firm's Audit Committee is responsible for reviewing and approving the capital stress testing end-to-end control framework. 4.0 $ 3,079,119 6.5% (e) 5.0 Note: As of December 31, 2016 and 2015, the lower of the Standardized or Advanced capital ratios under each of the Transitional and Fully Phased-In approaches in the table above represents the Firm's Collins Floor, as discussed in Monitoring and management of Capital on page 78. (a) The Tier 1 leverage ratio is calculated by dividing Tier 1 capital by adjusted average assets. (b) The SLR leverage ratio is calculated by dividing Tier 1 capital by SLR leverage exposure. (d) Represents the minimum capital ratios applicable to the Firm on a Fully Phased-In Basel III basis. At December 31, 2016, the ratios include the Firm's estimate of its Fully Phased-In U.S. GSIB surcharge of 3.5%. The minimum capital ratios will be fully phased-in effective January 1, 2019. For additional information on the GSIB surcharge, see page 79. (e) In the case of the SLR, the Fully Phased-In minimum ratio is effective beginning January 1, 2018. JPMorgan Chase & Co./2016 Annual Report 77 72 Management's discussion and analysis Strategy and governance The Capital Governance Committee and the Regulatory Capital Management Office ("RCMO") support the Firm's strategic capital decision-making. The Capital Governance Committee oversees the capital adequacy assessment process, including the overall design, scenario development and macro assumptions and ensures that capital stress test programs are designed to adequately capture the risks specific to the Firm's businesses. RCMO, which reports to the Firm's CFO, is responsible for designing and monitoring the Firm's execution of its capital policies and strategies once approved by the Board, as well as reviewing and monitoring the execution of its capital adequacy assessment process. The Basel Independent Review function ("BIR"), which reports to the RCMO and has direct access to both the DRPC and Capital Governance Committee, conducts independent assessments of the Firm's regulatory capital framework to ensure compliance with the applicable U.S. Basel rules in support of senior management's responsibility for assessing and managing capital and for the DRPC's oversight of management in executing that responsibility. For additional discussion on the DRPC, see Enterprise-wide Risk Management on pages 71-75. Monitoring and management of capital 12/31/16 CET1 10 Estimate: 12.2% 4.50% 4.50% 4.50% 4.50% Minimum requirement 0 2015 2016 2017 2018 2019 The Basel III rules include minimum capital ratio requirements that are subject to phase-in periods through the end of 2018. The capital adequacy of the Firm and its national bank subsidiaries, both during the transitional period and upon full-phase in, is evaluated against the Basel III approach (Standardized or Advanced) which results for each quarter in the lower ratio as required by the Collins Amendment of the Dodd-Frank Act (the "Collins Floor"). Additional information regarding the Firm's capital ratios, as well as the U.S. federal regulatory capital standards to which the Firm is subject, is presented in Note 28. For further information on the Firm's Basel III measures, see the Firm's Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website (http:// investor.shareholder.com/jpmorganchase/basel.cfm). All banking institutions are currently required to have a minimum capital ratio of 4.5% of CET1 capital. Certain banking organizations, including the Firm, are required to hold additional amounts of capital to serve as a "capital conservation buffer". The capital conservation buffer is intended to be used to absorb potential losses in times of financial or economic stress. If not maintained, the Firm could be limited in the amount of capital that may be JPMorgan Chase & Co./2016 Annual Report distributed, including dividends and common equity repurchases. The capital conservation buffer is subject to a phase-in period that began January 1, 2016 and continues through the end of 2018. 4.50% 2 Capital conservation buffer 4 9.00% 3.50% Capital conservation buffer incl. GSIB 8 7.50% 2.625% 6.25% 8.4% 1.750% 6 1.125% 2.50% 1.875% 4.50% 1.250% 0.625% GSIB surcharge ΝΑ 8.4% ΝΑ ΝΑ 6.5% Fully Phased-In Advanced Minimum capital ratios (c) Standardized Advanced Minimum capital ratios (d) $ 175,398 $ 175,398 $ 200,482 200,482 234,413 224,616 173,189 199,047 229,976 Transitional $ 173,189 Standardized Risk-weighted assets ΝΑ $ 3,192,839 (e) NA 6.5% ΝΑ ΝΑ 6.5% 5.0 December 31, 2015 (in millions, except ratios) Risk-based capital metrics: CET1 capital Tier 1 capital Total capital CET1 capital ratio ΝΑ 199,047 220,179 1,485,336 Tier 1 capital ratio Total capital ratio Leverage-based capital metrics: Adjusted average assets 2,358,471 2,358,471 2,360,499 2,360,499 Tier 1 leverage ratio(a) SLR leverage exposure SLR (b) 8.5% NA ΝΑ 8.5% 4.0 3,079,797 14.0 1,465,262 14.7 8.0 1,474,870 1,495,520 12.0% 11.8% 4.5% 11.7% 11.6% 15.6 10.5% 13.5 6.0 13.5 13.3 12.0 16.0 15.1 13.7 7.75 06 90 2015 822,973 residential real estate PCI loans Loans - reported, excluding 780,293 861,345 Loans reported Average retained loans 4,086 $ 4,692 $ 2016 Net charge-offs (in millions, except ratios) Year ended December 31, 88 (9) 506 193 7,227 Lending-related commitments Total credit portfolio Credit derivatives used in credit portfolio 736,543 management activities(a) Liquid securities and other cash collateral held against derivatives $ (22,114) $ (20,681) $ - (22,705) (16,580) NA ΝΑ $ $1,953,105 $1,850,868 $ 8,041 $ Net charge-off rates Loans reported Loans - reported, excluding PCI 2016 2015 Average annual net charge-off rate (i)(k) 2016 2015 Consumer, excluding credit card Loans, excluding PCI loans and loans held-for-sale Net charge-offs/ (recoveries)(i) Home equity 39,063 Residential mortgage Auto(a) 192,163 65,814 $ 45,559 166,239 $ 1,845 $ 2,191 $ 940,395 Nonaccrual loans(h)(i) 2016 2015 2016 0.54% 0.57 0.52% 0.55 (a) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. For additional information, see Credit derivatives on pages 103-104 and Note 6. (b) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. (c) At December 31, 2016 and 2015, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $5.0 billion and $6.3 billion, respectively, that are 90 or more days past due; (2) student loans insured by U.S. government agencies under the FFELP of $263 million and $290 million, respectively, that are 90 or more days past due; and (3) Real estate owned ("REO") insured by U.S. government agencies of $142 million and $343 million, respectively. These amounts have been excluded based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council ("FFIEC"). JPMorgan Chase & Co./2016 Annual Report 2015 CONSUMER CREDIT PORTFOLIO prices and lower unemployment. Both early-stage delinquencies (30-89 days delinquent) and late-stage delinquencies (150+ days delinquent) for residential real estate, excluding government guaranteed loans, declined from December 31, 2015 levels. The Credit Card 30+ day delinquency rate and the net charge-off rate increased from the prior year but remain near record lows. For further information on consumer loans, see Note 14. The following table presents consumer credit-related information with respect to the credit portfolio held by CCB, prime mortgage and home equity loans held by AWM, and prime mortgage loans held by Corporate. For further information about the Firm's nonaccrual and charge-off accounting policies, see Note 14. Consumer credit portfolio As of or for the year ended December 31, (in millions, except ratios) Credit exposure The Firm's consumer portfolio consists primarily of residential real estate loans, credit card loans, auto loans, business banking loans and student loans, and associated lending-related commitments. The Firm's focus is on serving primarily the prime segment of the consumer credit market. The credit performance of the consumer portfolio continues to benefit from discipline in credit underwriting as well as improvement in the economy driven by increasing home $ 976,702 7,535 2,230 101 162 1,646 6,721 $ 6,303 $ 2015 2016 Nonperforming (b)(c) $ 889,907 $ 832,792 2,628 2015 2016 Credit exposure December 31, (in millions) Loans retained Loans held-for-sale Loans at fair value Total loans - reported Derivative receivables Total credit portfolio For discussion of the consumer credit environment and consumer loans, see Consumer Credit Portfolio on pages 89-95 and Note 14. For discussion of wholesale credit environment and wholesale loans, see Wholesale Credit Portfolio on pages 96-104 and Note 14. In the following tables, reported loans include loans retained (i.e., held-for-investment); loans held-for-sale; and certain loans accounted for at fair value. In addition, the Firm records certain loans accounted for at fair value in trading assets. For further information regarding these loans, see Note 3 and Note 4. For additional information on the Firm's loans, lending-related commitments, and derivative receivables, including the Firm's accounting policies, see Note 14, Note 29, and Note 6, respectively. For further information regarding the credit risk inherent in the Firm's cash placed with banks, investment securities portfolio, and securities financing portfolio, see Note 5, Note 12, and Note 13, respectively. Master netting agreements • Collateral and other risk-reduction techniques In addition to Credit Risk Management, an independent Credit Review function, is responsible for: Independently validating or changing the risk grades assigned to exposures in the Firm's wholesale and commercial-oriented retail credit portfolios, and assessing the timeliness of risk grade changes initiated by responsible business units; and • Evaluating the effectiveness of business units' credit management processes, including the adequacy of credit analyses and risk grading/LGD rationales, proper monitoring and management of credit exposures, and compliance with applicable grading policies and underwriting guidelines. 2,861 For further discussion of consumer and wholesale loans, see Note 14. To enable monitoring of credit risk and effective decision- making, aggregate credit exposure, credit quality forecasts, concentration levels and risk profile changes are reported regularly to senior members of Credit Risk Management. Detailed portfolio reporting of industry, customer, product and geographic concentrations occurs monthly, and the appropriateness of the allowance for credit losses is reviewed by senior management at least on a quarterly basis. Through the risk reporting and governance structure, credit risk trends and limit exceptions are provided regularly to, and discussed with, risk committees, senior management and the Board of Directors as appropriate. JPMorgan Chase & Co./2016 Annual Report 88 87 Management's discussion and analysis CREDIT PORTFOLIO Risk reporting 25 894,765 837,299 NA NA 59 54 Total assets acquired in loan satisfactions 347 NA 3,122 429 401 Total assets 976,403 910,473 ΝΑ 7,034 370 NA 64,078 59,677 6,883 223 6,429 204 Receivables from NA customers and other Total credit-related assets 976,403 910,473 7,106 6,633 Assets acquired in loan satisfactions Real estate owned Other 17,560 189 $ 291 0.45% 0.59% Total consumer, excluding credit card loans - - 98 53 466 (g) 238 (g) Loans held-for-sale 0.30 0.25 954 909 5,315 4,767 344,355 364,406 Total loans - retained ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ Total loans - PCI 364,644 35,679 ΝΑ NA NA NA ΝΑ ΝΑ 40,998 344,821 4,820 5,413 2.51 Loans held-for-sale Total credit card loans Lending-related commitments (d) Total credit card exposure Total consumer credit portfolio 2.63 Memo: Total consumer credit portfolio, excluding PCI 131,387 105 76 141,816 131,463 3,442 141,711 ΝΑ 3,122 Loans retained(f) 909 954 0.25 0.30 Lending-related commitments(d) 54,797 3,442 58,478 120 125 Total consumer exposure, excluding credit card 419,561 403,424 Credit Card Receivables from customers(e) NA ΝΑ ΝΑ 253 1.17 1.23 Student and other 8,989 10,096 257 175 166 200 1.74 1.89 Total loans, excluding PCI loans and loans held-for-sale 328,727 242 303,357 263 21,208 2,247 2,503 12 (4) 0.01 60,255 286 214 285 214 0.45 0.38 Business banking (b) 22,698 116 • 4,767 909 3,263 ΝΑ ΝΑ 12,234 13,853 NA 2,941 NA ΝΑ NA 금금금금 NA ΝΑ ΝΑ 금금금금 5,315 ΝΑ 8,893 954 0.28 0.35 Loans - PCI Home equity NA NA 12,902 NA ΝΑ Prime mortgage Subprime mortgage Option ARMS (c) 7,602 14,989 Credit derivatives 13,497 Loan sales and securitizations 91 JPMorgan Chase & Co./2016 Annual Report Student and other: Student and other loans decreased from December 31, 2015 primarily as a result of the run-off of the student loan portfolio as the Firm ceased originations of student loans during the fourth quarter of 2013. Nonaccrual loans and net charge-offs also declined as a result of the run-off of the student loan portfolio. Purchased credit-impaired loans: PCI loans decreased as the portfolio continues to run off. As of December 31, 2016, approximately 12% of the option ARM PCI loans were delinquent and approximately 66% of the portfolio had been modified into fixed-rate, fully amortizing loans. Substantially all of the remaining loans are making amortizing payments, although such payments are not necessarily fully amortizing. This latter group of loans is subject to the risk of payment shock due to future payment recast. Default rates generally increase on option ARM loans when payment recast results in a payment increase. The expected increase in default rates is considered in the Firm's quarterly impairment assessment. Business banking: Business banking loans increased compared with December 31, 2015 as a result of growth in loan originations. Nonaccrual loans at December 31, 2016 and net charge-offs for the year ended December 31, 2016 increased from the prior year as a result of growth in the portfolio. Auto: Auto loans increased from December 31, 2015, as a result of growth in new originations. Nonaccrual loans increased compared with December 31, 2015, primarily due to downgrades of select auto dealer risk-rated loans. Net charge-offs for the year ended December 31, 2016 increased compared with the prior year, as a result of higher retail auto loan balances and a moderate increase in loss severity. The auto portfolio predominantly consists of prime-quality loans. At December 31, 2016 and 2015, the Firm's residential mortgage portfolio included $19.1 billion and $17.8 billion, respectively, of interest-only loans. These loans have an interest-only payment period generally followed by an adjustable-rate or fixed-rate fully amortizing payment period to maturity and are typically originated as higher- balance loans to higher-income borrowers. To date, losses on this portfolio generally have been consistent with the broader residential mortgage portfolio and the Firm's expectations. The Firm continues to monitor the risks associated with these loans. Management's discussion and analysis .• Junior lien loans where the borrower has a senior lien loan that is either delinquent or has been modified are considered high-risk seconds. Such loans are considered to pose a higher risk of default than junior lien loans for which the senior lien loan is neither delinquent nor modified. At December 31, 2016, the Firm estimated that the carrying value of its home equity portfolio contained approximately $1.1 billion of current junior lien loans that were considered high risk seconds, compared with $1.4 billion at December 31, 2015. The Firm estimates the balance of its total exposure to high-risk seconds on a quarterly basis using internal data and loan level credit bureau data (which typically provides the delinquency status of the senior lien loan). The Firm considers the increased PD associated with these high-risk seconds in estimating the allowance for loan losses and classifies those loans that are subordinated to a first lien loan that is more than 90 days delinquent as nonaccrual loans. The estimated balance of these high-risk seconds may vary from quarter to quarter for reasons such as the movement of related senior lien loans into and out of the 30+ day delinquency bucket. The Firm continues to monitor the risks associated with these loans. For further information, see Note 14. JPMorgan Chase & Co./2016 Annual Report The Firm has considered this payment recast risk in its allowance for loan losses based upon the estimated amount of payment shock (i.e., the excess of the fully-amortizing payment over the interest-only payment in effect prior to recast) expected to occur at the payment recast date, along with the corresponding estimated PD and loss severity assumptions. As part of its allowance estimate, the Firm also expects, based on observed activity in recent years, that approximately 30% of the carrying value of HELOCS scheduled to recast will voluntarily prepay prior to or after the recast. The HELOCS that have previously recast to fully amortizing payments generally have higher delinquency rates than the HELOCS within the revolving period, primarily as a result of the payment shock at the time of recast. Certain other factors, such as future developments in both unemployment rates and home prices, could also have a significant impact on the performance of these loans. The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are exhibiting a material deterioration in their credit risk profile. The Firm will continue to evaluate both the near-term and longer-term recast risks inherent in its HELOC portfolio to ensure that changes in the Firm's estimate of incurred losses are appropriately considered in the allowance for loan losses and that the Firm's account management practices are appropriate given the portfolio's risk profile. Recast in 2018 14% Recast in 2019 and beyond 33% 24% Residential mortgage: The residential mortgage portfolio predominantly consists of high-quality prime mortgage loans with a small component (approximately 2%) of the residential mortgage portfolio in subprime mortgage loans. These subprime mortgage loans continue to run-off and are performing in line with expectations. The residential mortgage portfolio, including loans held-for-sale, increased from December 31, 2015 due to retained originations of primarily high-quality fixed rate prime mortgage loans partially offset by paydowns. Both early-stage and late- stage delinquencies showed improvement from December 31, 2015. Nonaccrual loans decreased from the prior year primarily as a result of loss mitigation activities. Net charge-offs for the year ended December 31, 2016 remain low, reflecting continued improvement in home prices and delinquencies. 29% The following table provides a summary of lifetime principal loss estimates included in either the nonaccretable difference or the allowance for loan losses. December 31, (in billions) 14.5 14.4 $ $ 2015 2016 2015 Summary of PCI loans lifetime principal loss estimates 2016 Lifetime loss estimates(a) Total Option ARMS Subprime mortgage Prime mortgage Home equity Life-to-date liquidation losses (b) $ Recast in 2017 (at December 31, 2016) Line of business equity The Firm's framework for allocating capital to its business segments (line of business equity) is based on the following objectives: • • • Integrate firmwide and line of business capital management activities; Management's discussion and analysis Measure performance consistently across all lines of business; and Each business segment is allocated capital by taking into consideration stand-alone peer comparisons and regulatory capital requirements (as estimated under Basel III Advanced Fully Phased-In). For 2016, capital was allocated to each business segment for, among other things, goodwill and other intangibles associated with acquisitions effected by the line of business. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. Line of business common equity Year ended December 31, (in billions) Consumer & Community Banking 2016 Yearly average Provide comparability with peer firms for each of the lines of business. Balloon primarily beyond 2030 (j) Net charge-offs and net charge-off rates excluded write-offs in the PCI portfolio of $156 million and $208 million for the years ended December 31, 2016 and 2015. These write- offs decreased the allowance for loan losses for PCI loans. See Allowance for Credit Losses on pages 105-107 for further details. Consumer, excluding credit card HELOCS scheduled to recast The following chart illustrates the payment recast composition of the approximately $21 billion of HELOCS scheduled to recast in the future, based upon their current contractual terms. $6 billion are interest-only balloon HELOCS, which primarily mature after 2030. $15 billion are scheduled to recast from interest-only to fully amortizing payments in future periods, and $13 billion have recast from interest-only to fully amortizing payments or have been modified, • (k) Average consumer loans held-for-sale were $496 million and $2.1 billion for the years ended December 31, 2016 and 2015, respectively. These amounts were excluded when calculating net charge-off rates. • • At December 31, 2016, approximately 90% of the Firm's home equity portfolio consists of home equity lines of credit ("HELOCS") and the remainder consists of home equity loans ("HELOANS"). HELOANS are generally fixed-rate, closed-end, amortizing loans, with terms ranging from 3-30 years. In general, HELOCS originated by the Firm are revolving loans for a 10-year period, after which time the HELOC recasts into a loan with a 20-year amortization period. At the time of origination, the borrower typically selects one of two minimum payment options that will generally remain in effect during the revolving period: a monthly payment of 1% of the outstanding balance, or interest-only payments based on a variable index (typically Prime). HELOCs originated by Washington Mutual were generally revolving loans for a 10-year period, after which time the HELOC converts to an interest-only loan with a balloon payment at the end of the loan's term. Home equity: The home equity portfolio declined from December 31, 2015 primarily reflecting loan paydowns and charge-offs. Both early-stage and late-stage delinquencies declined from December 31, 2015. Nonaccrual loans improved from December 31, 2015 primarily as a result of loss mitigation activities. Net charge-offs for the year ended December 31, 2016, declined when compared with the prior year as a result of improvement in home prices and delinquencies. PCI loans are excluded from the following discussions of individual loan products and are addressed separately below. For further information about the Firm's consumer portfolio, including information about delinquencies, loan modifications and other credit quality indicators, see Note 14. Consumer loan balances increased during the year ended December 31, 2016, predominantly due to originations of high-quality prime mortgage and auto loans that have been retained on the balance sheet, partially offset by paydowns and the charge-off or liquidation of delinquent loans. The credit environment remained favorable as the economy strengthened and home prices increased. Portfolio analysis The carrying value of HELOCS outstanding was $34 billion at December 31, 2016. Of such amounts, approximately: 2015 12.8 $ 4.0 $ 1,050,405 $ 1,115,268 515,518 646,981 553,891 695,707 2.51 2.63 $ 4,820 $ 5,413 JPMorgan Chase & Co./2016 Annual Report 5.8% 5.8% Illinois 7.4% Texas 7.2% Texas 92 4.8% $ 1,079,589 $ 4,820 $ 5,413 89 JPMorgan Chase & Co./2016 Annual Report (i) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as they are all performing. (h) At December 31, 2016 and 2015, nonaccrual loans excluded loans 90 or more days past due as follows: (1) mortgage loans insured by U.S. government agencies of $5.0 billion and $6.3 billion, respectively; and (2) student loans insured by U.S. government agencies under the FFELP of $263 million and $290 million, respectively. These amounts have been excluded from nonaccrual loans based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status, as permitted by regulatory guidance issued by the FFIEC. (g) Predominantly represents prime mortgage loans held-for-sale. (e) Receivables from customers represent margin loans to brokerage customers that are collateralized through assets maintained in the clients' brokerage accounts, as such no allowance is held against these receivables. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. (f) Includes billed interest and fees net of an allowance for uncollectible interest and fees. $ 1,009,407 (d) Credit card and home equity lending-related commitments represent the total available lines of credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit would be used at the same time. For credit card and home equity commitments (if certain conditions are met), the Firm can reduce or cancel these lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. (a) At December 31, 2016 and 2015, excluded operating lease assets of $13.2 billion and $9.2 billion, respectively. (b) Predominantly includes Business Banking loans as well as deposit overdrafts. 1.02% 0.96% 0.92% 0.89% $ 4,351 $ 4,076 $ 4,351 $ 4,076 (c) At December 31, 2016 and 2015, approximately 66% and 64%, respectively, of the PCI option adjustable rate mortgages ("ARMS") portfolio has been modified into fixed-rate, fully amortizing loans. 12.7 Illinois 15.2% $ 31.6 $ 9.5 9.7 10.0 31.8 $ 10.0 3.1 3.3 3.2 3.7 3.7 4.0 3.0 4.7% 29.3 $ (a) Includes the original nonaccretable difference established in purchase accounting of $30.5 billion for principal losses plus additional principal losses recognized subsequent to acquisition through the provision and allowance for loan losses. The remaining nonaccretable difference for principal losses was $1.1 billion and $1.5 billion at December 31, 2016 and 2015, respectively. Florida New York 14.8% Florida New York California 28.0% All Other 38.8% 28.9 California 30.4% 37.1% All Other Top 5 States - Residential real estate, excluding PCI loans (at December 31, 2016) At December 31, 2016, $139.7 billion, or 63% of total retained residential real estate loan portfolio, excluding mortgage loans insured by U.S. government agencies and PCI loans, were concentrated in California, New York, Illinois, Texas and Florida, compared with $123.0 billion, or 61%, at December 31, 2015. California had the greatest concentration of retained residential loans with 30% at December 31, 2016, compared with 28% at December 31, 2015. The unpaid principal balance of PCI loans concentrated in California represented 55% of total PCI loans at both December 31, 2016 and 2015. The following charts illustrate the percentages of the total retained residential real estate portfolio held in the top 5 states, excluding mortgage loans insured by U.S. government agencies and PCI loans. For further information on the geographic composition of the Firm's residential real estate loans, see Note 14. Geographic composition of residential real estate loans (b) Life-to-date liquidation losses represent both realization of loss upon loan resolution and any principal forgiven upon modification. For further information on the Firm's PCI loans, including write-offs, see Note 14. Top 5 States - Residential real estate, excluding PCI loans (at December 31, 2015) 2014 At December 31, 2016 and 2015, the Firm's residential mortgage portfolio, including loans held-for-sale, included $9.5 billion and $11.1 billion, respectively, of mortgage loans insured and/or guaranteed by U.S. government agencies, of which $7.0 billion and $8.4 billion, respectively, were 30 days or more past due (of these past due loans, $5.0 billion and $6.3 billion, respectively, were 90 days or more past due). The Firm monitors its exposure to certain potential unrecoverable claim payments related to government insured loans and considers this exposure in estimating the allowance for loan losses. Corporate & Investment Bank Credit risk management is an independent risk management function that monitors and measures credit risk throughout the Firm and defines credit risk policies and procedures. The credit risk function reports to the Firm's CRO. The Firm's credit risk management governance includes the following activities: Credit risk management Credit risk is the risk of loss arising from the default of a customer, client or counterparty. The Firm provides credit to a variety of customers, ranging from large corporate and institutional clients to individual consumers and small businesses. In its consumer businesses, the Firm is exposed to credit risk primarily through its mortgage banking, credit card, auto, business banking and student lending businesses. Originated mortgage loans are retained in the mortgage portfolio, securitized or sold to U.S. government agencies and U.S. government-sponsored enterprises; other types of consumer loans are typically retained on the balance sheet. In its wholesale businesses, the Firm is exposed to credit risk through its underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through its operating services activities (such as cash management and clearing activities), securities financing activities, investment securities portfolio, and cash placed with banks. A portion of the loans originated or acquired by the Firm's wholesale businesses are generally retained on the balance sheet; the Firm's syndicated loan business distributes a significant percentage of originations into the market and is an important component of portfolio management. CREDIT RISK MANAGEMENT Management's discussion and analysis 85 JPMorgan Chase & Co./2016 Annual Report At December 31, 2016, J.P. Morgan Securities plc had estimated total capital of $34.5 billion, its estimated CET1 capital ratio was 13.8% and its estimated total capital ratio was 17.4%. Both ratios exceeded the minimum standards of 4.5% and 8.0%, respectively, under the transitional requirements of the European Union's ("EU") Basel III Capital Requirements Directive and Regulation, as well as the additional capital requirements specified by the PRA. J.P. Morgan Securities plc is a wholly owned subsidiary of JPMorgan Chase Bank, N.A. and is the Firm's principal operating subsidiary in the U.K. It has authority to engage in banking, investment banking and broker-dealer activities. J.P. Morgan Securities plc is jointly regulated by the U.K. PRA and the FCA. J.P. Morgan Securities plc is subject to the European Union Capital Requirements Regulation and the U.K. PRA capital rules, under which it has implemented Basel III. JPMorgan Securities has elected to compute its minimum net capital requirements in accordance with the "Alternative Net Capital Requirements" of the Net Capital Rule. At December 31, 2016, JPMorgan Securities' net capital, as defined by the Net Capital Rule, was $14.7 billion, exceeding the minimum requirement by $11.9 billion. In addition to its minimum net capital requirement, JPMorgan Securities is required to hold tentative net capital in excess of $1.0 billion and is also required to notify the SEC in the event that tentative net capital is less than $5.0 billion, in accordance with the market and credit risk standards of Appendix E of the Net Capital Rule. As of December 31, 2016, JPMorgan Securities had tentative net capital in excess of the minimum and notification requirements. JPMorgan Securities is subject to Rule 15c3-1 under the Securities Exchange Act of 1934 (the "Net Capital Rule"). JPMorgan Securities is also registered as futures commission merchants and subject to Rule 1.17 of the CFTC. JPMorgan Chase's principal U.S. broker-dealer subsidiary is JPMorgan Securities. Prior to October 1, 2016 the Firm had two principal U.S. broker-dealer subsidiaries. Effective October 1, 2016 JPMorgan Clearing merged with JPMorgan Securities. JPMorgan Securities is the surviving entity in the merger and its name remain unchanged. Broker-dealer regulatory capital On December 15, 2016, the Federal Reserve issued its final TLAC rule which requires the top-tier holding companies of eight U.S. global systemically important bank holding companies, including the Firm, among other things, to maintain minimum levels of external TLAC and external long-term debt that satisfies certain eligibility criteria ("eligible LTD") by January 1, 2019. The minimum external TLAC requirement is the greater of (A) 18% of the financial institution's RWA plus applicable buffers, including its GSIB surcharge as calculated under Method 1 and (B) 7.5% of its total leverage exposure plus a buffer equal to 2.0%. The required minimum level of eligible long-term debt is equal to the greater of (A) 6% of the financial institution's RWA, plus its U.S. Method 2 GSIB surcharge and (B) 4.5% of the Firm's total leverage exposure. The final rule permanently grandfathered all long-term debt issued before December 31, 2016, to the extent these securities would be ineligible only due to containing impermissible acceleration rights or being governed by foreign law. While the Firm may have to raise long-term debt to be in full compliance with the rule, management estimates the net amount to be raised is not material and the timing for raising such funds is manageable. TLAC Other capital requirements JPMorgan Chase & Co./2016 Annual Report Aggregate purchase price of common stock repurchases 2016 2015 2014 140.4 89.8 • 82.3 The Firm may, from time to time, enter into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it would not otherwise be repurchasing common equity - for example, during internal trading blackout periods. All purchases under a Rule 10b5-1 plan must be made according to a predefined plan established when the Firm is not aware of material nonpublic information. The authorization to repurchase common equity will be utilized at management's discretion, and the timing of purchases and the exact amount of common equity that may be repurchased is subject to various factors, including market conditions; legal and regulatory considerations affecting the amount and timing of repurchase activity; the Firm's capital position (taking into account goodwill and intangibles); internal capital generation; and alternative investment opportunities. The repurchase program does not include specific price targets or timetables; may be executed through open market purchases or privately negotiated transactions, or utilize Rule 10b5-1 programs; and may be suspended at any time. For additional information regarding repurchases of the Firm's equity securities, see Part II, Item 5: Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities on page 22. Preferred stock Preferred stock dividends declared were $1.6 billion for the year ended December 31, 2016. For additional information on the Firm's preferred stock, see Note 22. Redemption of outstanding trust preferred securities The Firm redeemed $1.6 billion and $1.5 billion of trust preferred securities in the years ended December 31, 2016 and 2015, respectively. 84 $ 9,082 $ 5,616 $ 4,760 • • • JPMorgan Chase & Co./2016 Annual Report borrower's current financial position, risk profile and related collateral. The calculations and assumptions are based on both internal and external historical experience and management judgment and are reviewed regularly. Stress testing Stress testing is important in measuring and managing credit risk in the Firm's credit portfolio. The process assesses the potential impact of alternative economic and business scenarios on estimated credit losses for the Firm. Economic scenarios and the underlying parameters are defined centrally, articulated in terms of macroeconomic factors and applied across the businesses. The stress test results may indicate credit migration, changes in delinquency trends and potential losses in the credit portfolio. In addition to the periodic stress testing processes, management also considers additional stresses outside these scenarios, including industry and country- specific stress scenarios, as necessary. The Firm uses stress testing to inform decisions on setting risk appetite both at a Firm and LOB level, as well as to assess the impact of stress on individual counterparties. Risk monitoring and management The Firm has developed policies and practices that are designed to preserve the independence and integrity of the approval and decision-making process of extending credit to ensure credit risks are assessed accurately, approved properly, monitored regularly and managed actively at both the transaction and portfolio levels. The policy framework establishes credit approval authorities, concentration limits, risk-rating methodologies, portfolio review parameters and guidelines for management of distressed exposures. In addition, certain models, assumptions and inputs used in evaluating and monitoring credit risk are independently validated by groups that are separate from the line of businesses. Risk-rated portfolios are generally held in CIB, CB and AWM, but also include certain business banking and auto dealer loans held in CCB that are risk-rated because they have characteristics similar to commercial loans. For the risk- rated portfolio, credit loss estimates are based on estimates of the probability of default ("PD") and loss severity given a default. The probability of default is the likelihood that a borrower will default on its obligation; the loss given default ("LGD") is the estimated loss on the loan that would be realized upon the default and takes into consideration collateral and structural support for each credit facility. The estimation process includes assigning risk ratings to each borrower and credit facility to differentiate risk within the portfolio. These risk ratings are reviewed regularly by Credit Risk Management and revised as needed to reflect the Consumer credit risk is monitored for delinquency and other trends, including any concentrations at the portfolio level, as certain of these trends can be modified through changes in underwriting policies and portfolio guidelines. Consumer Risk Management evaluates delinquency and other trends against business expectations, current and forecasted economic conditions, and industry benchmarks. Historical and forecasted trends are incorporated into the modeling of estimated consumer credit losses and are part of the monitoring of the credit risk profile of the portfolio. Management of the Firm's wholesale credit risk exposure is accomplished through a number of means, including: .• • Loan underwriting and credit approval process Loan syndications and participations • Wholesale credit risk is monitored regularly at an aggregate portfolio, industry, and individual client and counterparty level with established concentration limits that are reviewed and revised as deemed appropriate by management, typically on an annual basis. Industry and counterparty limits, as measured in terms of exposure and economic risk appetite, are subject to stress-based loss constraints. In addition, wrong-way risk - the risk that exposure to a counterparty is positively correlated with the impact of a default by the same counterparty, which could cause exposure to increase at the same time as the counterparty's capacity to meet its obligations is decreasing - is actively monitored as this risk could result in greater exposure at default compared with a transaction with another counterparty that does not have this risk. Year ended December 31, (in millions) Total number of shares of common stock repurchased Risk-rated exposure Scored exposure • • Establishing a comprehensive credit risk policy framework Monitoring and managing credit risk across all portfolio segments, including transaction and exposure approval Setting industry concentration limits and establishing underwriting guidelines Assigning and managing credit authorities in connection The scored portfolio is generally held in CCB and predominantly includes residential real estate loans, credit card loans, certain auto and business banking loans, and student loans. For the scored portfolio, credit loss estimates are based on statistical analysis of credit losses over discrete periods of time. The statistical analysis uses portfolio modeling, credit scoring, and decision-support tools, which consider loan-level factors such as delinquency status, credit scores, collateral values, and other risk factors. Credit loss analyses also consider, as appropriate, uncertainties and other factors, including those related to current macroeconomic and political conditions, the quality of underwriting standards, and other internal and external factors. The factors and analysis are updated on a quarterly basis or more frequently as market conditions dictate. with the approval of all credit exposure Estimating credit losses and ensuring appropriate credit risk-based capital management Risk identification and measurement The Credit Risk Management function measures, limits, manages and monitors credit risk across the Firm's businesses. To measure credit risk, the Firm employs several methodologies for estimating the likelihood of obligor or counterparty default. Methodologies for measuring credit risk vary depending on several factors, including type of asset (e.g., consumer versus wholesale), risk measurement parameters (e.g., delinquency status and borrower's credit score versus wholesale risk-rating) and risk management and collection processes (e.g., retail collection center versus centrally managed workout groups). Credit risk measurement is based on the 86 probability of default of an obligor or counterparty, the loss severity given a default event and the exposure at default. Based on these factors and related market-based inputs, the Firm estimates credit losses for its exposures. Probable credit losses inherent in the consumer and wholesale held- for-investment loan portfolios are reflected in the allowance for loan losses, and probable credit losses inherent in lending-related commitments are reflected in the allowance for lending-related commitments. These losses are estimated using statistical analyses and other factors as described in Note 15. In addition, potential and unexpected credit losses are reflected in the allocation of credit risk capital and represent the potential volatility of actual losses relative to the established allowances for loan losses and lending-related commitments. The analyses for these losses include stress testing that considers alternative economic scenarios as described in the Stress testing section below. For further information, see Critical Accounting Estimates used by the Firm on pages 132-134. The methodologies used to estimate credit losses depend on the characteristics of the credit exposure, as described below. $ 51.0 $ 51.0 $ 51.0 61.0 14.0 The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2016, 2015 and 2014. There were no warrants repurchased during the years ended December 31, 2016, 2015 and 2014. Managing criticized exposures and delinquent loans On March 17, 2016, the Firm announced that its Board of Directors had authorized the repurchase of up to an additional $1.9 billion of common equity (common stock and warrants) through June 30, 2016 under its equity repurchase program. This amount is in addition to the $6.4 billion of common equity that was previously authorized for repurchase between April 1, 2015 and June 30, 2016. Following receipt in June 2016 of the Federal Reserve's non-objection to the Firm's 2016 capital plan, the Firm's Board of Directors authorized the repurchase of up to $10.6 billion of common equity (common stock and warrants) between July 1, 2016 and June 30, 2017. This authorization includes shares repurchased to offset issuances under the Firm's equity-based compensation plans. Asset & Wealth Management Corporate Total common stockholders' equity Planning and stress testing December 31, January 1, 2017 2016 Consumer & Community Banking Corporate & Investment Bank Commercial Banking 2015 $ 51.0 $ 51.0 70.0 64.0 62.0 20.0 16.0 $ 51.0 14.0 (in billions) The table below reflects the Firm's assessed level of capital required for each line of business as of the dates indicated. As of December 31, 2016, $6.1 billion of authorized repurchase capacity remained under the program. 64.0 62.0 Commercial Banking 16.0 14.0 Line of business common equity Asset & Wealth Management Corporate 84.6 9.0 79.7 9.0 72.4 Total common stockholders' equity $ 224.6 $ 215.7 $ 207.4 9.0 9.0 On at least an annual basis, the Firm assesses the level of capital required for each line of business as well as the assumptions and methodologies used to allocate capital. Through the end of 2016, capital was allocated to the lines of business based on a single measure, Basel III Advanced Fully Phased-In RWA. Effective January 1, 2017, the Firm's methodology used to allocate capital to the Firm's business segments was updated. The new methodology incorporates Basel III Standardized Fully Phased-In RWA (as well as Basel III Advanced Fully Phased-In RWA), leverage, the GSIB surcharge, and a simulation of capital in a severe stress environment. The methodology will continue to be weighted towards Basel III Advanced Fully Phased-In RWA because the Firm believes it to be the best proxy for economic risk. The Firm will consider further changes to its capital allocation methodology as the regulatory framework evolves. In addition, under the new methodology, capital is no longer allocated to each line of business for goodwill and other intangibles associated with acquisitions effected by the line of business. The Firm will continue to establish internal ROE targets for its business segments, against which they will be measured, as a key performance indicator. 9.0 Dividends The Firm's common stock dividend policy reflects JPMorgan Chase's earnings outlook, desired dividend payout ratio, capital objectives, and alternative investment opportunities. On May 17, 2016, the Firm announced that its Board of Directors increased the quarterly common stock dividend to $0.48 per share, effective with the dividend paid on July 31, 2016. The Firm's dividends are subject to the Board of Directors' approval at the customary times those dividends are to be declared. For information regarding dividend restrictions, see Note 22 and Note 27. The following table shows the common dividend payout ratio based on net income applicable to common equity. Year ended December 31, Common equity Capital actions 2016 2014 30% 28% 29% 9.0 During the year ended December 31, 2016, warrant holders exercised their right to purchase 22.5 million shares of the Firm's common stock. The Firm issued from treasury stock 11.1 million shares of its common stock as a result of these exercises. As of December 31, 2016, 24.9 million warrants remained outstanding, compared with 47.4 million outstanding as of December 31, 2015. 2015 management considers additional stresses outside these scenarios, as necessary. ICAAP results are reviewed by management and the Board of Directors. Common dividend payout ratio 83 78.1 88.1 Management's discussion and analysis $ 228.1 $ 228.1 $ 221.5 Comprehensive Capital Analysis and Review The Federal Reserve requires large bank holding companies, including the Firm, to submit a capital plan on an annual basis. The Federal Reserve uses the CCAR and Dodd-Frank Act stress test processes to ensure that large BHCs have sufficient capital during periods of economic and financial stress, and have robust, forward-looking capital assessment and planning processes in place that address each BHC's unique risks to enable them to absorb losses under certain stress scenarios. Through the CCAR, the Federal Reserve evaluates each BHC's capital adequacy and internal capital adequacy assessment processes ("ICAAP”), as well as its plans to make capital distributions, such as dividend payments or stock repurchases. 85.5 On June 29, 2016, the Federal Reserve informed the Firm that it did not object, on either a quantitative or qualitative basis, to the Firm's 2016 capital plan. For information on actions taken by the Firm's Board of Directors following the 2016 CCAR results, see Capital actions on page 84. The Firm's CCAR process is integrated into and employs the same methodologies utilized in the Firm's ICAAP process, as discussed below. Internal Capital Adequacy Assessment Process Semiannually, the Firm completes the ICAAP, which provides management with a view of the impact of severe and unexpected events on earnings, balance sheet positions, reserves and capital. The Firm's ICAAP integrates stress testing protocols with capital planning. The process assesses the potential impact of alternative economic and business scenarios on the Firm's earnings and capital. Economic scenarios, and the parameters underlying those scenarios, are defined centrally and applied uniformly across the businesses. These scenarios are articulated in terms of macroeconomic factors, which are key drivers of business results; global market shocks, which generate short-term but severe trading losses; and idiosyncratic operational risk events. The scenarios are intended to capture and stress key vulnerabilities and idiosyncratic risks facing the Firm. However, when defining a broad range of scenarios, realized events can always be worse. Accordingly, JPMorgan Chase & Co./2016 Annual Report JPMorgan Chase & Co./2016 Annual Report Credit card Total credit card loans increased from December 31, 2015 due to strong new account growth and higher sales volume. The December 31, 2016 30+ day delinquency rate increased to 1.61% from 1.43% at December 31, 2015. For the years ended December 31, 2016 and 2015, the net charge-off rates were 2.63% and 2.51%, respectively. The credit card portfolio continues to reflect a largely well- seasoned, rewards-based portfolio that has good U.S. geographic diversification. New originations continue to grow as a percentage of the total portfolio, in line with the Firm's credit parameters; these originations have generated higher loss rates, as anticipated, than the more seasoned portion of the portfolio, given the higher mix of near-prime accounts being originated. These near-prime accounts have net revenue rates and returns on equity that are higher than the portfolio average. Loans outstanding in the top five states of California, Texas, New York, Florida and Illinois consisted of $62.8 billion in receivables, or 44% of the retained loan portfolio, at December 31, 2016, compared with $57.5 billion, or 44%, at December 31, 2015. The greatest geographic concentration of credit card retained loans is in California, which represented 15% and 14% of total retained loans at December 31, 2016 and 2015, respectively. For further information on the geographic and FICO composition of the Firm's credit card loans, see Note 14. All Other 55.7% Top 5 States Credit Card - Retained (at December 31, 2016) All Other Texas 9.3% New York 8.6% New York 8.6% California 14.3% 56.4% Florida 6.1% Illinois 5.8% Top 5 States Credit Card - Retained (at December 31, 2015) Texas 9.0% California 14.5% 94 843 Net changes Ending balance 5,413 $ 3,858 $ Florida 5.9% Illinois 5.8% 6,509 3,662 1,437 1,668 800 1,589 (a) Other reductions includes loan sales. 1,725 4,451 565 4,758 (593) $ 4,820 $ (1,096) 5,413 (a) At December 31, 2016 and 2015, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $5.0 billion and $6.3 billion, respectively, that are 90 or more days past due; (2) student loans insured by U.S. government agencies under the FFELP of $263 million and $290 million, respectively, that are 90 or more days past due; and (3) real estate owned insured by U.S. government agencies of $142 million and $343 million, respectively. These amounts have been excluded based upon the government guarantee. (b) Excludes PCI loans which are accounted for on a pool basis. Since each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, the past-due status of the pools, or that of individual loans within the pools, is not meaningful. The Firm is recognizing interest income on each pool of loans as they are all performing. Nonaccrual loans in the residential real estate portfolio decreased to $4.1 billion from $4.8 billion at December 31, 2016, and 2015, respectively, of which 29% and 31% were greater than 150 days past due, respectively. In the aggregate, the unpaid principal balance of residential real estate loans greater than 150 days past due was charged down by approximately 43% and 44% to the estimated net realizable value of the collateral at December 31, 2016 and 2015, respectively. 582 Modifications of credit card loans 2,286 1,220 Consistent with the Firm's policy, all credit card loans typically remain on accrual status until charged off. However, the Firm establishes an allowance, which is offset against loans and charged to interest income, for the estimated uncollectible portion of accrued and billed interest and fee income. 2,230 2,861 361,015 59,677 - 25 2,063 1,016 223 204 17,440 13,372 469,823 434,064 368,014 366,399 3 506 $837,837 $800,463 $2,792 $ 1,413 management activities (b) $ (22,114) $ (20,681) $ Liquid securities and other cash collateral held against derivatives (22,705) (16,580) - 2015 $ (9) 193 At December 31, 2016 and 2015, the Firm had $1.2 billion and $1.5 billion, respectively, of credit card loans outstanding that have been modified in TDRs. These balances included both credit card loans with modified payment terms and credit card loans that reverted back to their pre-modification payment terms because the cardholder did not comply with the modified payment terms. The decrease in modified credit card loans outstanding from December 31, 2015, was attributable to a reduction in new modifications as well as ongoing payments and charge-offs on previously modified credit card loans. 109 2015 For additional information about loan modification programs to borrowers, see Note 14. JPMorgan Chase & Co./2016 Annual Report 95 95 Management's discussion and analysis WHOLESALE CREDIT PORTFOLIO The Firm's wholesale businesses are exposed to credit risk through underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through various operating services such as cash management and clearing activities. A portion of the loans originated or acquired by the Firm's wholesale businesses is generally retained on the balance sheet. The Firm distributes a significant percentage of the loans it originates into the market as part of its syndicated loan business and to manage portfolio concentrations and credit risk. The wholesale credit portfolio, excluding the Oil & Gas, Natural Gas Pipelines, and Metals & Mining portfolios, continued to be generally stable for the year ended December 31, 2016, characterized by low levels of criticized exposure, nonaccrual loans and charge-offs. See industry discussion on pages 97-101 for further information. Growth in retained loans was predominantly driven within the commercial real estate portfolio in Commercial Banking, and across multiple commercial and industrial industries in Commercial Banking and the Corporate & Investment Bank. Discipline in underwriting across all areas of lending continues to remain a key point of focus. The wholesale portfolio is actively managed, in part by conducting ongoing, in-depth reviews of client credit quality and transaction structure, inclusive of collateral where applicable; and of industry, product and client concentrations. Wholesale credit portfolio $ 1,954 $ 988 December 31, (in millions) Loans retained Derivative receivables Receivables from customers and other (a) Total wholesale credit- related assets Lending-related commitments Total wholesale credit exposure Credit derivatives used in credit portfolio Nonperforming (c) 2015 2016 Credit exposure 2,285 2016 $383,790 $357,050 1,104 Loans held-for-sale Loans at fair value Loans - reported 2016 Oil & Gas Foreclosures and other liquidations Total modified residential real estate loans, excluding PCI loans $ 8,296 $ 2,871 $ 9,048 $ 3,177 Modified PCI loans (c) $ 2,447 ΝΑ 1,957 $ 2,526 5,052 ΝΑ 5,686 ΝΑ 2,951 ΝΑ 3,242 ΝΑ 9,295 ΝΑ ΝΑ $ 2,358 $ 1,220 6,690 $ 2,264 $ 6,032 ΝΑ Current estimated loan-to-values of residential real estate loans The current estimated average loan-to-value ("LTV") ratio for residential real estate loans retained, excluding mortgage loans insured by U.S. government agencies and PCI loans, was 58% at December 31, 2016 compared with 59% at December 31, 2015. Although the delinquency rate for loans with high LTV ratios is generally greater than the delinquency rate for loans in which the borrower has greater equity in the collateral, the average LTV ratios have declined consistent with improvements in home prices, reducing the number of loans with a current estimated LTV ratio greater than 100%. The current estimated average LTV ratio for residential real estate PCI loans, based on the unpaid principal balances, was 64% at December 31, 2016, compared with 69% at December 31, 2015. Of the total PCI portfolio, 4% of the loans had a current estimated LTV ratio greater than 100%, and 1% had a current LTV ratio greater than 125% at December 31, 2016, compared with 6% and 1%, respectively, at December 31, 2015. While the current estimated collateral value is greater than the net carrying value of PCI loans, the ultimate performance of this portfolio is highly dependent on borrowers' behavior and ongoing ability and willingness to continue to make payments on homes with negative equity, as well as on the cost of alternative housing. For further information on current estimated LTVS of residential real estate loans, see Note 14. Loan modification activities - residential real estate loans The performance of modified loans generally differs by product type due to differences in both the credit quality and the types of modifications provided. Performance metrics for modifications to the residential real estate portfolio, excluding PCI loans, that have been seasoned more than six months show weighted-average redefault rates of 21% for home equity and 22% for residential mortgages. The cumulative performance metrics for modifications to the PCI residential real estate portfolio that have been seasoned more than six months show weighted average redefault rates of 20% for home equity, 19% for prime mortgages, 16% for option ARMS and 32% for subprime mortgages. The cumulative redefault rates reflect the performance of modifications completed under both the U.S. Government's Home Affordable Modification Program ("HAMP") and the Firm's proprietary modification programs (primarily the Firm's modification program that was modeled after HAMP) from October 1, 2009, through December 31, 2016. Certain loans that were modified under HAMP and the Firm's proprietary modification programs have interest rate reset provisions (“step-rate modifications"). Interest rates on these loans generally began to increase commencing in 2014 by 1% per year, and continue to do so, until the rate reaches a specified cap, typically at a prevailing market interest rate for a fixed-rate loan as of the modification date. At December 31, 2016, the carrying value of non-PCI loans and the unpaid principal balance of PCI loans 1,116 1,755 JPMorgan Chase & Co./2016 Annual Report The following table presents information as of December 31, 2016 and 2015, relating to modified retained residential real estate loans for which concessions have been granted to borrowers experiencing financial difficulty. Modifications of PCI loans continue to be accounted for and reported as PCI loans, and the impact of the modification is incorporated into the Firm's quarterly assessment of estimated future cash flows. Modifications of consumer loans other than PCI loans are generally accounted for and reported as TDRs. For further information on modifications for the years ended December 31, 2016 and 2015, see Note 14. Modified residential real estate loans December 31, (in millions) 2016 2015 Retained loans Nonaccrual retained loans (d) Nonaccrual Retained retained loans loans(d) Modified residential real estate loans, excluding PCI loans (a)(b) Home equity Residential mortgage modified in active step-rate modifications were $3 billion and $9 billion, respectively. The Firm continues to monitor this risk exposure and the impact of these potential interest rate increases is considered in the Firm's allowance for loan losses. 10,427 ΝΑ ΝΑ $21,881 Nonaccrual loans: The following table presents changes in the consumer, excluding credit card, nonaccrual loans for the years ended December 31, 2016 and 2015. Nonaccrual loans Year ended December 31, 675 621 (in millions) 4,820 5,413 Beginning balance Active and suspended foreclosure: For information on loans that were in the process of active or suspended foreclosure, see Note 14. Reductions: Additions 292 277 Total assets acquired in loan satisfactions Total nonperforming assets 57 349 48 325 Returned to performing status $ 5,169 $ 5,738 Principal payments and other (a) Charge-offs $ 4,145 $ 4,792 2015 2016 ΝΑ Home equity Prime mortgage Subprime mortgage Option ARMS Total modified PCI loans $19,745 (a) Amounts represent the carrying value of modified residential real estate loans. (b) At December 31, 2016 and 2015, $3.4 billion and $3.8 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance with the standards of the appropriate government agency (i.e., Federal Housing Administration ("FHA"), U.S. Department of Veterans Affairs ("VA"), Rural Housing Service of the U.S. Department of Agriculture ("RHS")) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. For additional information about sales of loans in securitization transactions with Ginnie Mae, see Note 16. (c) Amounts represent the unpaid principal balance of modified PCI loans. (d) As of December 31, 2016 and 2015, nonaccrual loans included $2.3 billion and $2.5 billion, respectively, of TDRS for which the borrowers were less than 90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status, see Note 14. 93 Management's discussion and analysis Nonperforming assets The following table presents information as of December 31, 2016 and 2015, about consumer, excluding credit card, nonperforming assets. Nonperforming assets (a) December 31, (in millions) Nonaccrual loans (b) Residential real estate Other consumer Total nonaccrual loans Assets acquired in loan satisfactions Real estate owned Other Total reductions ΝΑ 388,305 64,078 96 1,008 85 1 (449) (4) Insurance 11,889 9,812 6,434 1,958 93 23 (157) (1,410) Financial Markets Infrastructure 7,973 7,304 669 26 6,522 14,049 Metals & Mining (243) Automotive 13,864 9,182 4,580 101 1 4 (2) (487) (1) Chemicals & Plastics 15,232 10,910 4,017 274 31 9 (17) (167) Securities Firms 4,412 1,505 3,965 13,372 $ 800,463 (a) The industry rankings presented in the table as of December 31, 2015, are based on the industry rankings of the corresponding exposures at December 31, 2016, not actual rankings of such exposures at December 31, 2015. (b) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2016 and 2015, noted above, the Firm held: $9.1 billion and $7.6 billion, respectively, of trading securities; $31.6 billion and $33.6 billion, respectively, of AFS securities; and $14.5 billion and $12.8 billion, respectively, of HTM securities, issued by U.S. state and municipal governments. For further information, see Note 3 and Note 12. (c) All other includes: individuals; SPES; holding companies; and private education and civic organizations, representing approximately 56%, 36%, 4% and 4%, respectively, at December 31, 2016, and 54%, 37%, 5% and 4%, respectively, at December 31, 2015. (d) Excludes cash placed with banks of $380.2 billion and $351.0 billion, at December 31, 2016 and 2015, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (e) Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. (f) Represents the net notional amounts of protection purchased and sold through credit derivatives used to manage the credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. The All other category includes purchased credit protection on certain credit indices. JPMorgan Chase & Co./2016 Annual Report 99 Management's discussion and analysis Presented below is a discussion of certain industries to which the Firm has significant exposures and/or which present actual or potential credit concerns. Real Estate Exposure to the Real Estate industry was approximately 16.1% and 14.6% of the Firm's total wholesale exposure as of December 31, 2016 and 2015, respectively. Exposure to this industry increased by $18.2 billion, or 16%, in 2016 to $135.0 billion primarily driven by Commercial Banking. The investment-grade percentage of the portfolio increased to 77% in 2016, up from 75% in 2015. As of December 31, 2016, $106.3 billion of the exposure was drawn, of which 83% was investment-grade, and 83% of the $135.0 billion exposure was secured. As of December 31, 2016, $80.1 billion of the $135.0 billion was multifamily, largely in California; of the $80.1 billion, 82% was investment-grade and 98% was secured. For further information on commercial real estate loans, see Note 14. Oil & Gas and Natural Gas Pipelines The following table presents Oil & Gas and Natural Gas Pipeline exposures as of December 31, 2016, and December 31, 2015. December 31, 2016 Loans and Lending-related (in millions, except ratios) Receivables from customers and other Total(d) (51) Loans held-for-sale and loans at fair value 10 $ (20,681) $ 2,907 3 (102) (256) All other(c) 149,117 130,488 18,095 370 164 1,015 10 (6,655) (1,291) Subtotal $ 783,126 $ 585,111 $ 183,429 $ 13,201 $ 1,385 $ 1,611 $ (16,580) 3 15 1 (386) (39) 129 (7) (24) (245) Banks & Finance Cos 43,398 (a) Receivables from customers and other include $17.3 billion and $13.3 billion of margin loans at December 31, 2016 and 2015, respectively, to prime brokerage customers; these are classified in accrued interest and accounts receivable on the Consolidated balance sheets. (b) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. For additional information, see Credit derivatives on pages 103-104, and Note 6. (c) Excludes assets acquired in loan satisfactions. 7,654 610 63 17 (5) (974) (5,509) 42,077 24,379 13,158 8 4,263 59 46 26,925 1,208 44 5 (1) (806) (21) Industrials 54,386 36,519 16,663 1,164 40 Healthcare 46,053 37,858 7,755 394 445 ཙཤྩ Commitments 277 13 7 55 55 (8) (146) (81) Central Govt 17,968 17,871 97 7 1 (9,359) (2,393) Transportation 19,227 13,258 5,801 167 745 22 28,307 State & Municipal Govt(b) (530) (37) Asset Managers 23,815 20,214 3,570 31 18 (6) (4,453) Utilities 30,853 24,983 5,655 168 47 3 (190) (289) 29,114 Derivative Receivables Credit exposure % Investment- grade 1,047 Ending balance 392 $ 2,063 $ 1,016 (a) Loans are placed on nonaccrual status when management believes full payment of principal or interest is not expected, regardless of delinquency status, or when principal or interest have been in default for a period of 90 days or more unless the loan is both well-secured and in the process of collection. The following table presents net charge-offs/recoveries, which are defined as gross charge-offs less recoveries, for the years ended December 31, 2016 and 2015. The amounts in the table below do not include gains or losses from sales of nonaccrual loans. Wholesale net charge-offs/(recoveries) Year ended December 31, (in millions, except ratios) Loans - reported Average loans retained Gross charge-offs Gross recoveries Net charge-offs Net charge-off rate Lending-related commitments 2016 2015 $ 371,778 $ 337,407 398 95 (57) Net changes (85) 915 Total reductions 2015 $ 1,016 $ 2,981 624 1,307 Year ended December 31, (in millions) Beginning balance Additions Reductions: Paydowns and other 1,148 534 Gross charge-offs 385 87 Returned to performing status 242 286 Sales 159 8 1,934 2016 341 0.09% 64,078 59,677 $ (22,705) (16,580) 41,373 $ 43,097 Equity Commodity Total, net of cash collateral Liquid securities and other cash collateral held against derivative receivables (a) Total, net of all collateral (a) Includes collateral related to derivative instruments where an appropriate legal opinion has not been either sought or obtained. Derivative receivables reported on the Consolidated balance sheets were $64.1 billion and $59.7 billion at December 31, 2016 and 2015, respectively. These amounts represent the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and cash collateral held by the Firm. However, in management's view, the appropriate measure of current credit risk should also take into consideration additional liquid securities (primarily U.S. government and agency securities and other group of seven nations (“G7") government bonds) and other cash collateral held by the Firm aggregating $22.7 billion and $16.6 billion at December 31, 2016 and 2015, respectively, that may be used as security when the fair value of the client's exposure is in the Firm's favor. The change in derivative receivables was predominantly related to client-driven market-making activities in CIB. The increase in derivative receivables reflected the impact of market movements, which increased foreign exchange receivables, partially offset by reduced commodity derivative receivables. In addition to the collateral described in the preceding paragraph, the Firm also holds additional collateral (primarily cash, G7 government securities, other liquid government-agency and guaranteed securities, and corporate debt and equity securities) delivered by clients at the initiation of transactions, as well as collateral related to contracts that have a non-daily call frequency and collateral that the Firm has agreed to return but has not yet settled as of the reporting date. Although this collateral does not reduce the balances and is not included in the table above, it is available as security against potential exposure that could arise should the fair value of the client's derivative transactions move in the Firm's favor. The derivative receivables fair value, net of all collateral, also does not include other credit enhancements, such as letters of credit. For additional information on the Firm's use of collateral agreements, see Note 6. While useful as a current view of credit exposure, the net fair value of the derivative receivables does not capture the potential future variability of that credit exposure. To capture the potential future variability of credit exposure, the Firm calculates, on a client-by-client basis, three measures of potential derivatives-related credit loss: Peak, Derivative Risk Equivalent ("DRE"), and Average exposure ("AVG"). These measures all incorporate netting and collateral benefits, where applicable. Peak represents a conservative measure of potential exposure to a counterparty calculated in a manner that is broadly equivalent to a 97.5% confidence level over the life of the transaction. Peak the primary measure used by the Firm for setting of credit limits for derivative transactions, senior management reporting and derivatives exposure management. DRE exposure is a measure that expresses the risk of derivative exposure on a basis intended to be equivalent to the risk of loan exposures. DRE is a less extreme measure of potential credit loss than Peak and is used for aggregating derivative credit risk exposures with loans and other credit risk. Finally, AVG is a measure of the expected fair value of the Firm's derivative receivables at future time periods, including the benefit of collateral. AVG exposure over the total life of the derivative contract is used as the primary metric for pricing purposes and is used to calculate credit capital and the CVA, as further described below. The three year AVG exposure was $31.1 billion and $32.4 billion at December 31, 2016 and 2015, respectively, compared with derivative receivables, net of all collateral, of $41.4 billion and $43.1 billion at December 31, 2016 and 2015, respectively. The fair value of the Firm's derivative receivables incorporates an adjustment, the CVA, to reflect the credit quality of counterparties. The CVA is based on the Firm's AVG to a counterparty and the counterparty's credit spread in the credit derivatives market. The primary components of changes in CVA are credit spreads, new deal activity or unwinds, and changes in the underlying market environment. The Firm believes that active risk management is essential to controlling the dynamic credit 102 JPMorgan Chase & Co./2016 Annual Report 2015 26,363 1,423 17,177 5,529 9,185 10 6,272 23,271 -% The Firm uses lending-related financial instruments, such as commitments (including revolving credit facilities) and guarantees, to meet the financing needs of its customers. The contractual amounts of these financial instruments represent the maximum possible credit risk should the counterparties draw down on these commitments or the Firm fulfill its obligations under these guarantees, and the counterparties subsequently fail to perform according to the terms of these contracts. In the Firm's view, the total contractual amount of these wholesale lending-related commitments is not representative of the Firm's future credit exposure or funding requirements. In determining the amount of credit risk exposure the Firm has to wholesale lending-related commitments, the Firm has estimated a loan-equivalent amount for each commitment. The loan-equivalent amount of the Firm's lending-related commitments was $204.6 billion and $212.4 billion as of December 31, 2016 and 2015, respectively. Clearing services The Firm provides clearing services for clients entering into securities and derivative transactions. Through the provision of these services the Firm is exposed to the risk of non-performance by its clients and may be required to share in losses incurred by central counterparties. Where possible, the Firm seeks to mitigate its credit risk to its clients through the collection of adequate margin at inception and throughout the life of the transactions and can also cease provision of clearing services if clients do not adhere to their obligations under the clearing agreement. For further discussion of clearing services, see Note 29. JPMorgan Chase & Co./2016 Annual Report 101 Management's discussion and analysis Derivative contracts In the normal course of business, the Firm uses derivative instruments predominantly for market-making activities. Derivatives enable customers to manage exposures to fluctuations in interest rates, currencies and other markets. The Firm also uses derivative instruments to manage its own credit and other market risk exposure. The nature of the counterparty and the settlement mechanism of the derivative affect the credit risk to which the Firm is exposed. For OTC derivatives the Firm is exposed to the credit risk of the derivative counterparty. For exchange- traded derivatives ("ETD"), such as futures and options and "cleared" over-the-counter ("OTC-cleared") derivatives, the Firm is generally exposed to the credit risk of the relevant CCP. Where possible, the Firm seeks to mitigate its credit risk exposures arising from derivative transactions through the use of legally enforceable master netting arrangements and collateral agreements. For further discussion of derivative contracts, counterparties and settlement types, see Note 6. The following table summarizes the net derivative receivables for the periods presented. Foreign exchange Derivative receivables December 31, (in millions) Interest rate $ 2016 28,302 $ Credit derivatives 1,294 4,939 29,205 Wholesale nonaccrual loan activity(a) In the normal course of its wholesale business, the Firm provides loans to a variety of customers, ranging from large corporate and institutional clients to high-net-worth individuals. For further discussion on loans, including information on credit quality indicators and sales of loans, see Note 14. 106 4,359 66 30 Total Oil & Gas and Natural Gas Pipelines $ 42,474 $ 1,984 $ 44,458 48 32 December 31, 2015 Loans and Lending-related (in millions, except ratios) Commitments Derivative Receivables 4,253 Credit exposure Natural Gas Pipelines(c) 46 % Drawn Exploration & Production ("E&P") and Oilfield Services (a) $ 20,829 $ 1,256 $ 22,085 26% 34% Other Oil & Gas (b) 17,392 Total Oil & Gas 38,221 622 1,878 18,014 71 30 40,099 33 The following table presents the change in the nonaccrual loan portfolio for the years ended December 31, 2016 and 2015. Wholesale nonaccrual loans increased primarily driven by downgrades in the Oil & Gas portfolio. % Investment- grade E&P and Oilfield Services(a) 4,251 64 21 Total Oil & Gas and Natural Gas Pipelines $ 44,268 $ 2,060 $ 46,328 59 31 (a) Noninvestment-grade exposure to E&P and Oilfield Services is largely secured. (b) Other Oil & Gas includes Integrated Oil & Gas companies, Midstream/Oil Pipeline companies and refineries. (c) Natural Gas Pipelines is reported within the Utilities Industry. Exposure to the Oil & Gas and Natural Gas Pipelines portfolios was approximately 5.3% and 5.8% of the Firm's total wholesale exposure as of December 31, 2016 and 2015, respectively. Exposure to these industries decreased by $1.9 billion in 2016 to $44.5 billion; of the $44.5 billion, $14.4 billion was drawn at year-end. As of December 31, 2016, approximately $21.4 billion of the exposure was investment-grade, of which approximately $5.3 billion was drawn, and approximately $23.1 billion of the exposure was noninvestment grade, of which approximately $9.0 billion was drawn; 21% of the total exposure to the Oil & Gas and Natural Gas Pipelines industries was criticized. Secured lending, of which approximately half is reserve-based lending to the Exploration & Production sub-sector of the Oil & Gas industry, was $14.3 billion as of December 31, 2016; 44% of the secured lending exposure was drawn. Exposure to commercial real estate, which is reported within the Real Estate industry, in certain areas of Texas, California and Colorado that are deemed sensitive to the Oil & Gas industry, was $4.5 billion as of December 31, 2016. While the overall trends and sentiment have been stabilizing, the Firm continues to actively monitor and manage its exposure to these portfolios. 100 JPMorgan Chase & Co./2016 Annual Report Metals & Mining Exposure to the Metals & Mining industry was approximately 1.6% and 1.8% of the Firm's total wholesale exposure as of December 31, 2016 and 2015, respectively. Exposure to the Metals & Mining industry decreased by $630 million in 2016 to $13.4 billion, of which $4.4 billion was drawn. The portfolio largely consisted of exposure in North America, and was concentrated in the Steel and Diversified Mining sub-sectors. Approximately 41% and 46% of the exposure in the Metals & Mining portfolio was investment-grade as of December 31, 2016 and December 31, 2015, respectively. While the overall trends and sentiment have been stabilizing, the Firm continues to actively monitor and manage its exposure to this industry. Loans 158 % Drawn 4,093 32 $ 23,055 $ 400 $ 23,455 44% 36% Other Oil & Gas (b) 17,120 1,502 18,622 76 27 Total Oil & Gas 40,175 1,902 42,077 58 Natural Gas Pipelines (c) 57,382 35,071 (288) (d) The maturity profile of retained loans, lending-related commitments and derivative receivables is based on remaining contractual maturity. Derivative contracts that are in a receivable position at December 31, 2016, may become a payable prior to maturity based on their cash flow profile or changes in market conditions. Wholesale credit exposure - industry exposures The Firm focuses on the management and diversification of its industry exposures, paying particular attention to industries with actual or potential credit concerns. Exposures deemed criticized align with the U.S. banking regulators' definition of criticized exposures, which consist of the special mention, substandard and doubtful categories. The total criticized component of the portfolio, excluding loans held-for-sale and loans at fair value, was $19.8 billion at December 31, 2016, compared with $14.6 billion at December 31, 2015, driven by downgrades, including within the Oil & Gas, Natural Gas Pipelines, and Metals & Mining portfolios. JPMorgan Chase & Co./2016 Annual Report 97 57 Management's discussion and analysis (c) The notional amounts are presented on a net basis by underlying reference entity and the ratings profile shown is based on the ratings of the reference entity on which protection has been purchased. Predominantly all of the credit derivatives entered into by the Firm where it has purchased protection for credit portfolio management activities are executed with investment-grade counterparties. Below are summaries of the Firm's exposures as of December 31, 2016 and 2015. For additional information on industry concentrations, see Note 5. Selected metrics Liquid securities Noninvestment-grade As of or for the year ended December 31, 2016 (in millions) Real Estate Consumer & Retail Wholesale credit exposure - industries(a) (a) Represents loans held-for-sale, primarily related to syndicated loans and loans transferred from the retained portfolio, and loans at fair value. (b) These derivatives do not qualify for hedge accounting under U.S. GAAP. 86% $ (20,681) 227,261 12,836 251,042 419,780 18,862 9,843 119,505 43,097 366,399 766,546 34,773 267,922 570,431 8,324 98,477 196,115 Loans held-for-sale and loans at fair value(a) Receivables from customers and other 3,965 13,372 43,097 366,399 766,546 3,965 13,372 81 73 74 Total exposure - net of liquid securities and other cash collateral held against derivatives $ 783,883 $ 783,883 Credit derivatives used in credit portfolio management activities (b)(c) $ (808) $ (14,427) $ (5,446) $ (20,681) $ (17,754) $ (2,927) Technology, Media & Telecommunications $ 135,041 $ 104,575 $ 29,295 $ Credit exposure(e) Investment- grade (424) (69) 62,950 39,756 21,619 1,559 16 16 9 2 (589) (30) Industrials 55,449 36,597 17,690 1,026 136 128 24 Subtotal 75 1,554 Noncriticized Criticized performing Criticized nonperforming 30 days or more past due and accruing and other cash collateral loans Net charge- offs/ (recoveries) Credit derivative hedges(f) held against derivative receivables (94) 200 $ 157 $ (7) $ (54) $ (27) 85,435 55,495 28,146 240 105,514 11,399 Total derivative receivables, net of all collateral Lending-related commitments $ 93,867 $ 383,790 76% 64,078 (22,705) (22,705) Total derivative receivables, net of all collateral Lending-related commitments 14,019 8,510 88,399 Subtotal 219,656 271,825 447,570 18,844 7,790 125,951 41,373 368,014 793,177 33,081 269,820 592,824 8,292 $ 289,923 98,194 200,353 99,317 $ 383,790 64,078 of IG JPMorgan Chase & Co./2016 Annual Report The following tables present the maturity and ratings profiles of the wholesale credit portfolio as of December 31, 2016 and 2015. The ratings scale is based on the Firm's internal risk ratings, which generally correspond to the ratings defined by S&P and Moody's. For additional information on wholesale loan portfolio risk ratings, see Note 14. Wholesale credit exposure - maturity and ratings profile Maturity profile(d) December 31, 2016 (in millions, except ratios) Loans retained Derivative receivables Less: Liquid securities and other cash collateral held against derivatives Due in 1 year or less Due after 1 year through 5 years Investment- grade Due after 5 years Total AAA/Aaa to BBB-/Baa3 Ratings profile Noninvestment- grade BB+/Bal & below Total % Total $ 117,238 $ 167,235 $ 3 Loans held-for-sale and loans at fair value(a) Receivables from customers and other 17,440 1 year through 5 years Due after 5 years $ 110,348 $ 155,902 $ Total 90,800 $ 357,050 59,677 Investment- grade AAA/Aaa to BBB-/Baa3 $ 267,736 $ Ratings profile Noninvestment- grade BB+/Bal & below Total Total % of IG 89,314 $ 357,050 75% 59,677 Less: Liquid securities and other cash collateral held against derivatives (16,580) (16,580) Due in 1 year or less 4,515 Due after Loans retained 41,373 368,014 793,177 4,515 17,440 80 73 75 Total exposure - net of liquid securities and other cash collateral held against derivatives $ 815,132 $ 815,132 Credit derivatives used in credit portfolio management activities(b)(c) $ (1,354) $ (16,537) $ (4,223) $ (22,114) $ (18,710) $ (3,404) $ (22,114) 85% Maturity profile(d) December 31, 2015 (in millions, except ratios) Derivative receivables (434) 971 $ Healthcare All other(c) 144,428 128,456 15,305 373 294 650 17 (3,634) (40) Subtotal $ 815,882 $ 613,400 $ 182,633 $ 17,166 $ 2,683 $ 1,318 $ 341 $ (22,114) $ (22,705) Loans held-for-sale and loans at fair value (491) Receivables from customers and other Total(d) (273) 1,543 (14) 30 3 (35) (3) 19 36 (621) (62) 9 (275) (2,538) Financial Markets Infrastructure 8,732 7,980 752 (390) Securities Firms 3,867 2,324 (401) 4,515 17,440 98 Credit derivative held against derivative hedges(f) receivables $ 116,857 $ 88,076 $ 27,087 $ 1,463 $ 231 $ 208 $ (14) $ (54) $ (47) 85,460 53,647 29,659 1,947 207 18 13 Net charge- offs/ (recoveries) $ 837,837 loans Criticized nonperforming JPMorgan Chase & Co./2016 Annual Report Noninvestment-grade 30 days or As of or for the year ended December 31, 2015 (in millions) Real Estate Consumer & Retail Technology, Media & Telecommunications more past due and Selected metrics Liquid securities and other cash collateral Credit exposure (e) Investment- Criticized grade Noncriticized performing accruing 7 (1,787) (93) 1,395 31 222 (1,532) (18) Asset Managers 31,886 27,378 4,507 1 14 (5,737) Utilities 29,622 24,184 4,960 392 State & Municipal Govt(b) 28,263 8,069 27,603 12,138 40,099 47,866 37,852 9,092 882 40 86 37 (286) (246) Banks & Finance Cos (188) 35,308 8,892 404 10 21 (2) (1,336) (7,319) Oil & Gas 18,497 624 44,614 Central Govt 1,133 Insurance 13,151 10,766 2,252 133 ྂ ཋ ┴ ལྒ ཌ ལྐཋ ླ 8 (306) 39 107 (1) (130) 4 (11,691) (4,183) 9 10 6 6,744 5,523 398 Metals & Mining 20,408 13,419 20,123 276 9 19,029 12,170 6,362 444 Automotive Transportation 9,229 7,204 201 Chemicals & Plastics 14,988 10,365 4,451 16,635 142 10,595 CCC+/Caal and below 17 7,500 18 7,308 32 32 13,807 13,127 BBB+/Baal to BBB-/Baa3 984 25 BB+/Bal to B-/B3 2 As previously noted, the Firm uses collateral agreements to mitigate counterparty credit risk. The percentage of the Firm's derivatives transactions subject to collateral agreements - excluding foreign exchange spot trades, which are not typically covered by collateral agreements due to their short maturity - was 90% as of December 31, 2016, largely unchanged compared with 87% as of December 31, 2015. 2 JPMorgan Chase & Co./2016 Annual Report 20 The Firm also uses credit derivatives as an end-user to manage other exposures, including credit risk arising from certain securities held in the Firm's market-making businesses. These credit derivatives are not included in credit portfolio management activities; for further information on these credit derivatives as well as credit derivatives used in the Firm's capacity as a market-maker in credit derivatives, see Credit derivatives in Note 6. Included in the Firm's end-user activities are credit derivatives used to mitigate the credit risk associated with traditional lending activities (loans and unfunded commitments) and derivatives counterparty exposure in the Firm's wholesale businesses (collectively, “credit portfolio management” activities). Information on credit portfolio management activities is provided in the table below. For further information on derivatives used in credit portfolio management activities, see Credit derivatives in Note 6. Credit portfolio management activities The Firm uses credit derivatives for two primary purposes: first, in its capacity as a market-maker, and second, as an end-user to manage the Firm's own credit risk associated with various exposures. For a detailed description of credit derivatives, see Credit derivatives in Note 6. 824 Credit derivatives 100% 43,097 100% $ 41,373 $ Total (a) Prior period amounts have been revised to conform with the current period presentation. 8,505 1 year 2 years 10,371 5 years ° 20 40 60 80 AVG 100 140 (in billions) Exposure profile of derivatives measures December 31, 2016 The accompanying graph shows exposure profiles to the Firm's current derivatives portfolio over the next 10 years as calculated by the Peak, DRE and AVG metrics. The three measures generally show that exposure will decline after the first year, if no new trades are added to the portfolio. risk in the derivatives portfolio. In addition, the Firm's risk management process takes into consideration the potential impact of wrong-way risk, which is broadly defined as the potential for increased correlation between the Firm's exposure to a counterparty (AVG) and the counterparty's credit quality. Many factors may influence the nature and magnitude of these correlations over time. To the extent that these correlations are identified, the Firm may adjust the CVA associated with that counterparty's AVG. The Firm risk manages exposure to changes in CVA by entering into credit derivative transactions, as well as interest rate, foreign exchange, equity and commodity derivative transactions. 103 120 24% DRE 10 years 28% $ 11,449 $ Exposure net of % of exposure net all collateral of all collateral Exposure net of % of exposure net all collateral of all collateral 2015(a) Peak 2016 AAA/Aaa to AA-/Aa3 (in millions, except ratios) December 31, Rating equivalent Ratings profile of derivative receivables The following table summarizes the ratings profile by derivative counterparty of the Firm's derivative receivables, including credit derivatives, net of all collateral, at the dates indicated. The ratings scale is based on the Firm's internal ratings, which generally correspond to the ratings as defined by S&P and Moody's. A+/A1 to A-/A3 Management's discussion and analysis 112 activities The Country Risk Management group establishes guidelines for sovereign ratings reviews and limit management. Country stress and nominal exposures are measured under a comprehensive country limit framework. Country ratings and limits are actively monitored and reported on a regular basis. Country limit requirements are reviewed and approved by senior management as often as necessary, but at least annually. In addition, the Country Risk Management group uses surveillance tools, such as signaling models and ratings indicators, for early identification of potential country risk concerns. Country risk reporting The following table presents the Firm's top 20 exposures by country (excluding the U.S.) as of December 31, 2016. The selection of countries is based solely on the Firm's largest total exposures by country, based on the Firm's internal country risk management approach, and does not represent the Firm's view of any actual or potentially adverse credit conditions. Country exposures may fluctuate from period to period due to client activity and market flows. The increase in exposure to Germany, Japan and Luxembourg since December 31, 2015 largely reflects higher Euro and Yen balances, predominantly placed on deposit at the central banks of these countries, driven by changing client positions and prevailing market and liquidity conditions. Top 20 country exposures (in billions) Germany JPMorgan Chase & Co./2016 Annual Report The country risk stress framework aims to estimate losses arising from a country crisis by capturing the impact of large asset price movements in a country based on market shocks combined with counterparty specific assumptions. Country Risk Management periodically defines and runs ad hoc stress scenarios for individual countries in response to specific market events and sector performance concerns. Country risk monitoring and control December 31, 2016 Trading and investing (b)(c) Other(d) Total exposure $ 46.9 $ 15.2 $ Lending and deposits(a) $ 62.1 Country risk stress testing 108 Country risk identification and measurement The Firm is exposed to country risk through its lending and deposits, investing, and market-making activities, whether cross-border or locally funded. Country exposure includes activity with both government and private-sector entities in a country. Under the Firm's internal country risk management approach, country exposure is reported based on the country where the majority of the assets of the obligor, counterparty, issuer or guarantor are located or where the majority of its revenue is derived, which may be different than the domicile (legal residence) or country of incorporation of the obligor, counterparty, issuer or guarantor. Country exposures are generally measured by considering the Firm's risk to an immediate default of the counterparty or obligor, with zero recovery. Assumptions are sometimes required in determining the measurement and allocation of country exposure, particularly in the case of certain tranched credit derivatives. Different measurement approaches or assumptions would affect the amount of reported country exposure. Under the Firm's internal country risk measurement framework: • • • • JPMorgan Chase & Co./2016 Annual Report • Deposits are measured as the cash balances placed with central and commercial banks Securities financing exposures are measured at their receivable balance, net of collateral received Debt and equity securities are measured at the fair value of all positions, including both long and short positions Counterparty exposure on derivative receivables is measured at the derivative's fair value, net of the fair value of the related collateral. Counterparty exposure on derivatives can change significantly because of market movements Credit derivatives protection purchased and sold is reported based on the underlying reference entity and is measured at the notional amount of protection purchased or sold, net of the fair value of the recognized derivative receivable or payable. Credit derivatives protection purchased and sold in the Firm's market- making activities is measured on a net basis, as such activities often result in selling and purchasing protection related to the same underlying reference entity; this reflects the manner in which the Firm manages these exposures Some activities may create contingent or indirect exposure related to a country (for example, providing clearing services or secondary exposure to collateral on securities financing receivables). These exposures are managed in the normal course of business through the Firm's credit, market, and operational risk governance, rather than through Country Risk Management. The Firm's internal country risk reporting differs from the reporting provided under the FFIEC bank regulatory requirements. For further information on the FFIEC's reporting methodology, see Cross-border outstandings on page 292. Lending exposures are measured at the total committed amount (funded and unfunded), net of the allowance for credit losses and cash and marketable securities collateral received Providing country risk scenario analysis United Kingdom 15.8 0.1 13.6 Australia 6.8 5.6 12.4 Netherlands 2.6 6.3 1.1 10.5 Luxembourg 10.0 0.2 10.2 Brazil 3.1 25.0 JPMorgan Chase & Co./2016 Annual Report 17.1 0.6 41.4 Japan 33.9 4.0 0.1 38.0 Canada France 12.0 0.2 25.2 China 9.8 6.5 0.8 13.0 5.0 Developing surveillance tools for early identification of potential country risk concerns Assigning sovereign ratings and assessing country risks Measuring and monitoring country risk exposure and stress across the Firm 4,042 3,122 3,079 $ --- 1 $ 5 - $ (81) $ 419 4,042 3,122 3,079 4,509 3,040 467 $ 3,493 $ (82) $ Total Provision for Provision for loan losses lending-related commitments Total provision for credit losses 2016 2015 414 2014 2015 2014 2016 2015 2014 $ 467 $ 2016 Managing country limits and reporting trends and limit breaches to senior management - 5 3,139 JPMorgan Chase & Co./2016 Annual Report 107 Management's discussion and analysis COUNTRY RISK MANAGEMENT Country risk is the risk that a sovereign event or action alters the value or terms of contractual obligations of obligors, counterparties and issuers or adversely affects markets related to a particular country. The Firm has a comprehensive country risk management framework for assessing country risks, determining risk tolerance, and measuring and monitoring direct country exposures in the Firm. The Country Risk Management group is responsible for developing guidelines and policies for managing country risk in both emerging and developed countries. The Country Risk Management group actively monitors the various portfolios giving rise to country risk to ensure the Firm's country risk exposures are diversified and that exposure levels are appropriate given the Firm's strategy and risk tolerance relative to a country. Country risk organization 5,361 $ 3,827 $ The Country Risk Management group, part of the independent risk management function, works in close partnership with other risk functions to assess and monitor country risk within the Firm. The Firmwide Risk Executive for Country Risk reports to the Firm's CRO. • • • • • • Developing guidelines and policies consistent with a comprehensive country risk framework Country Risk Management is responsible for the following functions: 1 (85) $ 281 $ 4,509 3,041 3,498 571 623 (269) 281 164 $ 163 852 786 (359) $ 5,080 $ 3,663 $ 3,224 $ (90) Wholesale 5.0 Switzerland (b) Predominantly includes U.S. agency MBS, U.S. Treasuries, and sovereign bonds net of applicable haircuts under U.S. LCR rules. (c) Excludes excess HQLA at JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. As of December 31, 2016, in addition to HQLA reported above, the Firm had approximately $262 billion of unencumbered marketable securities, such as equity securities and fixed income debt securities, available to raise liquidity, if required. This includes HQLA-eligible securities included as part of the excess liquidity at JPMorgan Chase Bank, N.A. The Firm also maintains borrowing capacity at various Federal Home Loan Banks ("FHLBS"), the Federal Reserve Bank discount window and various other central banks as a result of collateral pledged by the Firm to such banks. Although available, the Firm does not view the borrowing capacity at the Federal Reserve Bank discount window and the various other central banks as a primary source of liquidity. As of December 31, 2016, the Firm's remaining borrowing capacity at various FHLBS and the Federal Reserve Bank discount window was approximately $221 billion. This remaining borrowing capacity excludes the benefit of securities included in HQLA or other unencumbered securities that are currently held at the Federal Reserve Bank discount window, but for which the Firm has not drawn liquidity. Funding Sources of funds Management believes that the Firm's unsecured and secured funding capacity is sufficient to meet its on- and off-balance sheet obligations. The Firm funds its global balance sheet through diverse sources of funding including a stable deposit franchise as well as secured and unsecured funding in the capital markets. The Firm's loan portfolio ($894.8 billion at December 31, 2016), is funded with a portion of the Firm's deposits ($1,375.2 billion at December 31, 2016) and through securitizations and, with respect to a portion of the Firm's real estate-related loans, with secured borrowings from the FHLBS. Deposits in excess of the amount utilized to fund loans are primarily invested in the Firm's investment securities portfolio or deployed in cash or other short-term liquid investments based on their interest rate and liquidity risk characteristics. Securities borrowed or purchased under resale agreements and trading assets- JPMorgan Chase & Co./2016 Annual Report 524 111 debt and equity instruments are primarily funded by the Firm's securities loaned or sold under agreements to repurchase, trading liabilities-debt and equity instruments, and a portion of the Firm's long-term debt and stockholders' equity. In addition to funding securities borrowed or purchased under resale agreements and trading assets-debt and equity instruments, proceeds from Deposits the Firm's debt and equity issuances are used to fund certain loans and other financial and non-financial assets, or may be invested in the Firm's investment securities portfolio. See the discussion below for additional information relating to Deposits, Short-term funding, and Long-term funding and issuance. The table below summarizes, by line of business, the period-end and average deposit balances as of and for the years ended December 31, 2016 and 2015. Deposits As of or for the year ended December 31, (in millions) Management's discussion and analysis Consumer & Community Banking $ 323 The U.S. LCR rule requires the Firm to measure the amount of HQLA held by the Firm in relation to estimated net cash outflows within a 30-day period during an acute stress event. The LCR was required to be 90% at January 1, 2016, increased to a minimum of 100% commencing January 1, 2017. At December 31, 2016, the Firm was compliant with the Fully Phased-In U.S. LCR. On December 19, 2016 the Federal Reserve published final U.S. LCR public disclosure requirements for certain bank holding companies and nonbank financial companies. Starting with the second quarter of 2017, the Firm will be required to disclose quarterly its consolidated LCR pursuant to the U.S. LCR rule, including the Firm's average LCR for the quarter and the key quantitative components of the average LCR in a standardized template, along with a qualitative discussion of material drivers of the ratio, changes over time, and causes of such changes. The Basel Committee final standard for the net stable funding ratio ("Basel NSFR") is intended to measure the adequacy of "available" and "required" amounts of stable funding over a one-year horizon. Basel NSFR will become a minimum standard by January 1, 2018 and requires that this ratio be equal to at least 100% on an ongoing basis. On April 26, 2016, the U.S. NSFR proposal was released for large banks and bank holding companies and was largely consistent with Basel NSFR. The proposed requirement would apply beginning on January 1, 2018, consistent with the Basel NSFR timeline. The Firm estimates it was compliant with the proposed U.S. NSFR as of December 31, 2016 based on its current understanding of the proposed rule. HQLA HQLA is the amount of assets that qualify for inclusion in the U.S. LCR. HQLA primarily consists of cash and certain unencumbered high quality liquid assets as defined in the final rule. As of December 31, 2016, the Firm's HQLA was $524 billion, compared with $496 billion as of December 31, 2015. The increase in HQLA primarily reflects the impact of sales, maturities and paydowns in non-HQLA-eligible securities, as well as deposit growth in excess of loan growth. Certain of these actions resulted in increased excess liquidity at JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. which is excluded from the Firm's HQLA as required under the U.S. LCR rules. The Firm's HQLA may fluctuate from period to period primarily due to normal flows from client activity. 201 The following table presents the Firm's estimated HQLA included in the U.S. LCR broken out by HQLA-eligible cash and securities as of December 31, 2016. HQLA Eligible cash (a) Eligible securities (b) Total HQLA (c) (a) Cash on deposit at central banks. 2016 $ December 31, (in billions) LCR and NSFR Corporate & Investment Bank Asset & Wealth Management 184,132 161,577 146,766 153,334 149,525 $ 3,299 1,375,179 $ 172,835 7,606 1,279,715 $ 17,129 1,327,968 $ 1,295,788 A key strength of the Firm is its diversified deposit franchise, through each of its lines of business, which provides a stable source of funding and limits reliance on the wholesale funding markets. A significant portion of the Firm's deposits are consumer deposits, which are considered a stable source of liquidity. Additionally, the majority of the Firm's wholesale operating deposits are also considered to be stable sources of liquidity because they are generated from customers that maintain operating service relationships with the Firm. The Firm's loans-to-deposits ratio was 65% at both December 31, 2016 and 2015. As of December 31, 2016, total deposits for the Firm were $1,375.2 billion, compared with $1,279.7 billion at December 31, 2015 (61% of total liabilities at each of December 31, 2016 and 2015). The increase was attributable to higher consumer and wholesale deposits. The increase in consumer deposits reflected continuing strong growth from existing and new customers, and the impact of low attrition rates. The wholesale increase was driven by growth in operating deposits related to client activity in CIB's Treasury Services business, and inflows in AWM primarily from business growth and the impact of new rules governing money market funds. The Firm believes average deposit balances are generally more representative of deposit trends. The increase in average deposits for the year ended December 31, 2016 compared with the year ended December 31, 2015, was predominantly driven by an increase in consumer deposits, partially offset by a reduction in wholesale non-operating deposits, driven by the Firm's actions in 2015 to reduce such deposits. For further discussions of deposit and liability balance trends, see the discussion of the Firm's business segments results and the Consolidated Balance Sheet Analysis on pages 51-70 and pages 43- 44, respectively. 5,482 Commercial Banking 172,470 414,064 Corporate Total Firm Year ended December 31, Average 2016 2015 2016 179,532 2015 618,337 $ 557,645 $ 586,637 $ 530,938 412,434 395,228 409,680 $ 10.0 JPMorgan Chase & Co./2016 Annual Report The Firm's contingency funding plan ("CFP"), which is reviewed by ALCO and approved by the DRPC, is a compilation of procedures and action plans for managing liquidity through stress events. The CFP incorporates the limits and indicators set by the Liquidity Risk Oversight group. These limits and indicators are reviewed regularly to identify the emergence of risks or vulnerabilities in the Firm's liquidity position. The CFP identifies the alternative contingent liquidity resources available to the Firm in a stress event. 1.4 1.9 5.4 Singapore 2.5 1.3 1.2 2.1 5.0 3.1 1.4 4.5 Saudi Arabia 3.5 0.8 4.3 Mexico United Arab Hong Kong 0.8 7.5 0.6 1.6 9.7 India 3.8 4.5 7.0 0.4 Italy 3.3 3.7 7.0 Korea 3.9 2.3 8.7 110 Emirates 3.2 • Monitoring and reporting liquidity positions, balance sheet variances and funding activities; Conducting ad hoc analysis to identify potential emerging liquidity risks. Risk governance and measurement Specific committees responsible for liquidity governance include firmwide ALCO as well as line of business and regional ALCOs, and the CTC Risk Committee. In addition, the DRPC reviews and recommends to the Board of Directors, for formal approval, the Firm's liquidity risk tolerances, liquidity strategy, and liquidity policy at least annually. For further discussion of ALCO and other risk- related committees, see Enterprise-wide Risk Management on pages 71-75. Internal Stress testing Liquidity stress tests are intended to ensure the Firm has sufficient liquidity under a variety of adverse scenarios, including scenarios analyzed as part of the Firm's resolution and recovery planning. Stress scenarios are produced for JPMorgan Chase & Co. ("Parent Company") and the Firm's material legal entities on a regular basis and ad hoc stress tests are performed, as needed, in response to specific market events or concerns. Liquidity stress tests assume all of the Firm's contractual obligations are met and take into consideration varying levels of access to unsecured and secured funding markets, estimated non-contractual and contingent outflows and potential impediments to the availability and transferability of liquidity between jurisdictions and material legal entities such as regulatory, legal or other restrictions. Liquidity outflow assumptions are modeled across a range of time horizons and contemplate both market and idiosyncratic stress. • Results of stress tests are considered in the formulation of the Firm's funding plan and assessment of its liquidity position. The Parent Company acts as a source of funding for the Firm through stock and long-term debt issuances, and the IHC provides funding support to the ongoing operations of the Parent Company and its subsidiaries, as necessary. The Firm maintains liquidity at the Parent Company and the IHC, in addition to liquidity held at the operating subsidiaries, at levels sufficient to comply with liquidity risk tolerances and minimum liquidity requirements, to manage through periods of stress where access to normal funding sources is disrupted. Treasury and CIO is responsible for liquidity management. The primary objectives of effective liquidity management are to ensure that the Firm's core businesses and material legal entities are able to operate in support of client needs, meet contractual and contingent obligations through normal economic cycles as well as during stress events, and to manage an optimal funding mix, and availability of liquidity sources. The Firm manages liquidity and funding using a centralized, global approach across its entities, taking into consideration both their current liquidity profile and any potential changes over time, in order to optimize liquidity sources and uses. In the context of the Firm's liquidity management, Treasury and CIO is responsible for: Analyzing and understanding the liquidity characteristics of the Firm, lines of business and legal entities' assets and liabilities, taking into account legal, regulatory, and operational restrictions; Defining and monitoring firmwide and legal entity- specific liquidity strategies, policies, guidelines, and contingency funding plans; Managing liquidity within approved liquidity risk appetite tolerances and limits; Setting transfer pricing in accordance with underlying liquidity characteristics of balance sheet assets and liabilities as well as certain off-balance sheet items. Contingency funding plan Liquidity management Ireland • Defining, monitoring, and reporting internal firmwide and material legal entity liquidity stress tests, and monitoring and reporting regulatory defined liquidity stress testing; • 1.1 4.3 1.6 0.3 2.3 4.2 (a) Lending and deposits includes loans and accrued interest receivable (net of collateral and the allowance for loan losses), deposits with banks (including central banks), acceptances, other monetary assets, issued letters of credit net of participations, and unused commitments to extend credit. Excludes intra-day and operating exposures, such as from settlement and clearing activities. Establishing and monitoring limits, indicators, and thresholds, including liquidity appetite tolerances; (b) Includes market-making inventory, AFS securities, counterparty exposure on derivative and securities financings net of collateral and hedging. (d) Includes capital invested in local entities and physical commodity inventory. 109 Management's discussion and analysis LIQUIDITY RISK MANAGEMENT Liquidity risk is the risk that the Firm will be unable to meet its contractual and contingent obligations or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets and liabilities. Liquidity risk oversight The Firm has a liquidity risk oversight function whose primary objective is to provide assessment, measurement, monitoring, and control of liquidity risk across the Firm. Liquidity risk oversight is managed through a dedicated firmwide Liquidity Risk Oversight group. The CIO, Treasury and Corporate ("CTC") CRO, who reports to the CRO, as part of the independent risk management function, has responsibility for firmwide Liquidity Risk Oversight. Liquidity Risk Oversight's responsibilities include but are not limited to: (c) Includes single reference entity ("single-name"), index and tranched credit derivatives for which one or more of the underlying reference entities is in a country listed in the above table. Credit derivatives used in credit portfolio management Total consumer Consumer, excluding credit card 3,434 $ 4,315 $ 13,555 Impairment methodology Asset-specific (b) $ $ 308 $ $ Formula-based 2,579 3,676 342 4,202 $ 1,008 358 $ 5,806 $ 13,776 3,122 623 3,663 Other (10) (1) (11) $ (5) 1 Ending balance at December 31, $ 5,198 $ 4,034 $ 4,544 6 (82) 364 10,457 4,315 $ 13,555 Allowance for lending-related commitments Beginning balance at January 1, $ Provision for lending-related commitments 14 $ - $ 772 $ --281 3,434 $ 786 13 $ $ 609 $ 622 281 1 163 $ $ 5,806 $ $ 13,776 2,700 460 2,974 $ 274 4,041 $ 1,098 9,715 $ PCI 2,311 2,742 2,742 Total allowance for loan losses $ 5,198 $ 4,034 $ 4,544 2,311 164 5,080 4,042 The wholesale allowance for credit losses increased from December 31, 2015, reflecting the impact of downgrades in the Oil & Gas and Natural Gas Pipelines portfolios. For additional information on the wholesale portfolio, see Wholesale Credit Portfolio on pages 96-104 and Note 14. JPMorgan Chase & Co./2016 Annual Report 105 Management's discussion and analysis Summary of changes in the allowance for credit losses 2016 2015 The consumer allowance for loan losses remained relatively unchanged from December 31, 2015. Changes to the allowance for loan losses included reductions in the residential real estate portfolio, reflecting continued improvements in home prices and lower delinquencies, as well as runoff in the student loan portfolio. These reductions were offset by increases in the allowance for loan losses reflecting loan growth in the credit card portfolio (including newer vintages which, as anticipated, have higher loss rates compared to the overall portfolio), as well as loan growth in the auto and business banking loan portfolios. For additional information about delinquencies and nonaccrual loans in the consumer, excluding credit card, loan portfolio, see Consumer Credit Portfolio on pages 89-95 and Note 14. Year ended December 31, Consumer, excluding credit card Consumer, excluding Credit card Wholesale Total credit card Credit card Wholesale Total (in millions, except ratios) Allowance for loan losses At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm, and discussed with the DRPC and the Audit Committee. As of December 31, 2016, JPMorgan Chase deemed the allowance for credit losses to be appropriate and sufficient to absorb probable credit losses inherent in the portfolio. JPMorgan Chase's allowance for loan losses covers both the consumer (primarily scored) portfolio and wholesale (risk- rated) portfolio. The allowance represents management's estimate of probable credit losses inherent in the Firm's loan portfolio. Management also determines an allowance for wholesale and certain consumer lending-related commitments. December 31, (in millions) Credit derivatives used to manage: Loans and lending-related commitments Derivative receivables Credit derivatives used in credit portfolio management activities Notional amount of protection purchased (a) 2016 2015 For a further discussion of the components of the allowance for credit losses and related management judgments, see Critical Accounting Estimates Used by the Firm on pages 132-134 and Note 15. $ 2,430 $ 2,289 19,684 18,392 (a) Amounts are presented net, considering the Firm's net protection purchased or sold with respect to each underlying reference entity or index. The credit derivatives used in credit portfolio management activities do not qualify for hedge accounting under U.S. GAAP; these derivatives are reported at fair value, with gains and losses recognized in principal transactions revenue. In contrast, the loans and lending-related commitments being risk-managed are accounted for on an accrual basis. This asymmetry in accounting treatment, between loans and lending-related commitments and the credit derivatives used in credit portfolio management activities, causes earnings volatility that is not representative, in the Firm's view, of the true changes in value of the Firm's overall credit exposure. The effectiveness of credit default swaps ("CDS") as a hedge against the Firm's exposures may vary depending on a number of factors, including the named reference entity (i.e., the Firm may experience losses on specific exposures that are different than the named reference entities in the purchased CDS); the contractual terms of the CDS (which may have a defined credit event that does not align with an actual loss realized by the Firm); and the maturity of the Firm's CDS protection (which in some cases may be shorter than the Firm's exposures). However, the Firm generally seeks to purchase credit protection with a maturity date that is the same or similar to the maturity date of the exposure for which the protection was purchased, and remaining differences in maturity are actively monitored and managed by the Firm. 104 JPMorgan Chase & Co./2016 Annual Report ALLOWANCE FOR CREDIT LOSSES $ 22,114 $ 20,681 571 Beginning balance at January 1, $ Net charge-offs 909 3,442 341 4,692 954 3,122 (1,155) 10 Write-offs of PCI loans (a) 156 156 208 208 Provision for loan losses 467 4,086 $ 5,806 (85) (704) Gross charge-offs 1,500 3,434 $ 4,315 $ 13,555 3,799 5,697 $ 7,050 $ 3,439 $ 3,696 $ 14,185 398 (366) 1,658 95 5,241 Gross recoveries (591) (357) (57) (1,005) 3,488 Credit card Other $ retained loans 0.88 2.85 1.18 1.34 1.01 2.61 Allowance for loan losses to 1.21 Allowance for loan losses to retained nonaccrual loans (d) 61 NM 233 171 58 1.37 NM Credit ratios, excluding residential real estate PCI loans 2.51 215 Allowance for loan losses to retained nonaccrual loans excluding credit card 109 NM 233 145 109 0.52 NM 161 Net charge-off rates 0.25 2.63 0.09 0.54 0.30 437 437 437 Allowance for loan losses to retained nonaccrual (d) The Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. 106 JPMorgan Chase & Co./2016 Annual Report Provision for credit losses For the year ended December 31, 2016, the provision for credit losses was $5.4 billion, compared with $3.8 billion for the year ended December 31, 2015. • The total consumer provision for credit losses increased for the year ended December 31, 2016 when compared with the prior year. The increase in the provision was driven by: (b) Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. The asset-specific credit card allowance for loan losses modified in a TDR is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (c) The allowance for lending-related commitments is reported in accounts payable and other liabilities on the Consolidated balance sheets. • a $450 million lower benefit related to the residential real estate portfolio, as the current year reduction in the • allowance for loan losses was lower than the prior year. The reduction in both periods reflected continued improvements in home prices and lower delinquencies and a $150 million increase related to the auto and business banking portfolio, due to additions to the allowance for loan losses and higher net charge-offs, reflecting loan growth in the portfolios. The wholesale provision for credit losses increased for the year ended December 31, 2016 reflecting the impact of downgrades in the Oil & Gas and Natural Gas Pipelines portfolios. Year ended December 31, (in millions) a $920 million increase related to the credit card portfolio, due to a $600 million addition in the allowance for loan losses, as well as $320 million of higher net charge-offs, driven by loan growth, including growth in newer vintages which, as anticipated, have higher loss rates compared to the overall portfolio, 172 Note: In the table above, the financial measures which exclude the impact of PCI loans are non-GAAP financial measures. (a) Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool (e.g., upon liquidation). -% loans excluding credit card 61 NM 233 111 58 NM 0.55% 437 Net charge-off rates 0.28% 2.63% 0.09% 0.57% 0.35% 2.51% 117 Ending balance at December 31, NM 205 169 $ - $ $ 73 $ 169 $ 883 73 14 699 713 $ 26 $ $ 1,052 $ 1,078 $ $ 5,224 $ 4,034 909 $ 5,596 26 Retained loans, end of period 12 26 $ (1) 11 $ 1,052 $ 1,078 $ $ - $ - $ 14 $ 772 $ 786 Impairment methodology Asset-specific Formula-based Total allowance for lending-related commitments(c) Total allowance for credit losses Memo: $ 109 $ 14,854 14 $ 5,820 Retained loans, average PCI loans, end of period Credit ratios Allowance for loan losses to retained loans 1.43% 2.85% 1.18% 780,293 41,002 1.55% 2.61% 1.21% 1.63% Allowance for loan losses to retained nonaccrual loans(d) 109 NM 233 1.69% $ 4 $ 357,050 337,407 $ 772 $ 786 $ 3.434 $ 5,087 $ 14,341 $ 832,792 $ 364,406 $ 141,711 358,486 35,679 131,081 371,778 3 $ 889,907 861,345 35,682 $ 344,355 318,612 40,998 $ 131,387 124,274 $ 383,790 10.9 $ 5,025 $ 10,130 Total securities loaned or sold under agreements to repurchase (b)(c)(d)(e) Third Quarter 2016 Fourth Quarter 2016 For the year ended December 31, 2016, there were 5 back-testing exceptions. The two exceptions that occurred towards the end of June 2016, subsequent to the U.K. referendum on membership in the European Union, reflect the elevated market volatility observed across multiple asset classes following the outcome of the vote. JPMorgan Chase & Co./2016 Annual Report Other risk measures Economic-value stress testing Along with VaR, stress testing is an important tool in measuring and controlling risk. While VaR reflects the risk of loss due to adverse changes in markets using recent historical market behavior as an indicator of losses, stress testing is intended to capture the Firm's exposure to unlikely but plausible events in abnormal markets. The Firm runs weekly stress tests on market-related risks across the lines of business using multiple scenarios that assume significant changes in risk factors such as credit spreads, equity prices, interest rates, currency rates and commodity prices. The Firm uses a number of standard scenarios that capture different risk factors across asset classes including geographical factors, specific idiosyncratic factors and extreme tail events. The stress framework calculates multiple magnitudes of potential stress for both market rallies and market sell-offs for each risk factor and combines them in multiple ways to capture different market scenarios. For example, certain scenarios assess the potential loss arising from current exposures held by the Firm due to a broad sell off in bond markets or an extreme widening in corporate credit spreads. The flexibility of the stress testing framework allows risk managers to construct new, specific scenarios that can be used to form decisions about future possible stress events. Stress testing complements VaR by allowing risk managers to shock current market prices to more extreme levels relative to those historically realized, and to stress test the relationships between market prices under extreme scenarios. Stress scenarios are defined and reviewed by Market Risk Management, and significant changes are reviewed by the relevant LOB Risk Committees and may be redefined on a periodic basis to reflect current market conditions. Stress-test results, trends and qualitative explanations based on current market risk positions are reported to the respective LOBS and the Firm's senior management to allow them to better understand the sensitivity of positions to certain defined events and to enable them to manage their risks with more transparency. Results are also reported to the Board of Directors. The Firm's stress testing framework is utilized in calculating results under scenarios mandated by the Federal Reserve's CCAR and ICAAP processes. In addition, the results are incorporated into the quarterly assessment of the Firm's Risk Appetite Framework and are also presented to the DRPC. Nonstatistical risk measures Nonstatistical risk measures include sensitivities to variables used to value positions, such as credit spread sensitivities, interest rate basis point values and market values. These measures provide granular information on the Firm's market risk exposure. They are aggregated by line of business and by risk type, and are also used for monitoring internal market risk limits. | Second Quarter 2016 First Quarter 2016 -160 JPMorgan Chase & Co./2016 Annual Report 119 120 Management's discussion and analysis The following chart compares the daily market risk-related gains and losses with the Firm's Risk Management VaR for the year ended December 31, 2016. As the chart presents market risk-related gains and losses related to those positions included in the Firm's Risk Management VaR, the results in the table below differ from the results of back-testing disclosed in the Market Risk section of the Firm's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are based on Regulatory VaR applied to covered positions. The chart shows that for the year ended December 31, 2016 the Firm observed 5 VaR back-testing exceptions and posted Market-risk related gains on 151 of the 260 days in this period. Daily Market Risk-Related Gains and Losses vs. Risk Management VaR (1-day, 95% Confidence level) Loss advisories and profit and loss drawdowns Year ended December 31, 2016 Risk Management VaR $ (Millions) 90 40 -10 -60 -110 Market Risk-Related Gains and Losses The Firm's definition of market risk-related gains and losses is consistent with the definition used by the banking regulators under Basel III. Under this definition market risk- related gains and losses are defined as: gains and losses on the positions included in the Firm's Risk Management VaR, excluding fees, commissions, certain valuation adjustments (e.g., liquidity and DVA), net interest income, and gains and losses arising from intraday trading. Loss advisories and profit and loss drawdowns are tools used to highlight trading losses above certain levels of risk tolerance. Profit and loss drawdowns are defined as the decline in net profit and loss since the year-to-date peak revenue level. The VaR and sensitivity measures described above illustrate the economic sensitivity of the Firm's Consolidated balance sheets to changes in market variables. The effect of interest rate exposure on the Firm's reported net income is also important as interest rate risk represents one of the Firm's significant market risks. Interest rate risk arises not only from trading activities but also from the Firm's traditional banking activities, which include extension of loans and credit facilities, taking deposits and issuing debt. The Firm evaluates its structural interest rate risk exposure through earnings-at-risk, which measures the extent to which changes in interest rates will affect the Firm's net interest income and certain interest rate-sensitive fees. For a summary by line of business, identifying positions included in earnings-at-risk, see the table on page 117. (a) (a) 2.4 NM NM (a) (a) NM NM $ 4.0 $ $ 5.2 $ 3.1 (a) Given the current level of market interest rates, downward parallel 100 and 200 basis point earnings-at-risk scenarios are not considered to be meaningful. The Firm's benefit to rising rates on U.S. dollar assets and liabilities is largely a result of reinvesting at higher yields and assets repricing at a faster pace than deposits. The Firm's net U.S. dollar sensitivity to a 200 bps and 100 bps instantaneous increase in rates decreased by approximately $1.2 billion and $700 million, respectively, when compared to December 31, 2015. The primary driver of that decrease was the updating of the Firm's baseline to reflect higher interest rates. As higher interest rates are reflected in the Firm's baselines, the magnitude of the sensitivity to further increases in rates would be expected to be less significant. The net change in mix in the Firm's spot and forecasted balance sheet also contributed to a decrease in the net U.S. dollar sensitivity when compared to December 31, 2015. Separately, another U.S. dollar interest rate scenario used by the Firm - involving a steeper yield curve with long-term rates rising by 100 basis points and short-term rates staying at current levels - results in a 12-month benefit to net interest income of approximately $800 million. The increase under this scenario reflects the Firm reinvesting at the higher long-term rates, with funding costs remaining unchanged. The result of the comparable non-U.S. dollar scenario was not material to the Firm. Non-U.S. dollar foreign exchange risk Non-U.S. dollar FX risk is the risk that changes in foreign exchange rates affect the value of the Firm's assets or liabilities or future results. The Firm has structural non-U.S. dollar FX exposures arising from capital investments, forecasted expense and revenue, the investment securities portfolio and non-U.S. dollar-denominated debt issuance. Treasury and CIO, working in partnership with the lines of business, primarily manage these risks on behalf of the Firm. Treasury and CIO may hedge certain of these risks using derivatives within risk limits governed by the CTC Risk -200 bps +100 bps -100 bps +200 bps Instantaneous change in rates The CTC Risk Committee establishes the Firm's structural interest rate risk policies and market risk limits, which are subject to approval by the DRPC. Treasury and CIO, working in partnership with the lines of business, calculates the Firm's structural interest rate risk profile and reviews it with senior management including the CTC Risk Committee and the Firm's ALCO. In addition, oversight of structural interest rate risk is managed through a dedicated risk function reporting to the CTC CRO. This risk function is responsible for providing independent oversight and governance around assumptions and establishing and monitoring limits for structural interest rate risk. The Firm manages structural interest rate risk generally through its investment securities portfolio and interest rate derivatives. Structural interest rate risk can occur due to a variety of factors, including: • Differences in the timing among the maturity or repricing of assets, liabilities and off-balance sheet instruments Differences in the amounts of assets, liabilities and off- balance sheet instruments that are repricing at the same time Differences in the amounts by which short-term and long-term market interest rates change (for example, changes in the slope of the yield curve) The impact of changes in the maturity of various assets, liabilities or off-balance sheet instruments as interest rates change Earnings-at-risk JPMorgan Chase & Co./2016 Annual Report Management's discussion and analysis The Firm manages interest rate exposure related to its assets and liabilities on a consolidated, firmwide basis. Business units transfer their interest rate risk to Treasury and CIO through a transfer-pricing system, which takes into account the elements of interest rate exposure that can be risk-managed in financial markets. These elements include asset and liability balances and contractual rates of interest, contractual principal payment schedules, expected prepayment experience, interest rate reset dates and maturities, rate indices used for repricing, and any interest rate ceilings or floors for adjustable rate products. All transfer-pricing assumptions are dynamically reviewed. The Firm generates a baseline for net interest income and certain interest rate sensitive fees, and then conducts simulations of changes for interest rate-sensitive assets and liabilities denominated in U.S. dollar and other currencies ("non-U.S. dollar" currencies). Earnings-at-risk scenarios estimate the potential change in this baseline, over the following 12 months utilizing multiple assumptions. These scenarios consider the impact on exposures as a result of changes in interest rates from baseline rates, as well as pricing sensitivities of deposits, optionality and changes in product mix. The scenarios include forecasted balance sheet changes, as well as modeled prepayment and reinvestment behavior, but do not include assumptions about actions that could be taken by the Firm in response to any such instantaneous rate changes. Mortgage prepayment assumptions are based on scenario interest rates compared with underlying contractual rates, the time since origination, and other factors which are updated periodically based on historical experience. The Firm's earnings-at-risk scenarios are periodically evaluated and enhanced in response to changes in the composition of the Firm's balance sheet, changes in market conditions, improvements in the Firm's simulation and other factors. The Firm's U.S. dollar sensitivities are presented in the table below. The non-U.S. dollar sensitivity scenarios are not material to the Firm's earnings-at-risk at December 31, 2016 and 2015. JPMorgan Chase's 12-month earnings-at-risk sensitivity profiles U.S. dollar (in billions) December 31, 2016 December 31, 2015 121 Committee. The Firm evaluates the effectiveness of its VaR methodology by back-testing, which compares the daily Risk Management VaR results with the daily gains and losses recognized on market-risk related revenue. The Firm continues to enhance its VaR model calculations and the time series inputs related to certain asset-backed products. (a) (b) NM NM (3) (b) NM NM (2) 33 12 453 (a) (4) (a) 4 (b) (b) (a) 8 2 8 3 13 4 3 7 16 - 3 2 4 - Diversification benefit to other VaR Other VaR (3) 4 VaR can vary significantly as positions change, market volatility fluctuates, and diversification benefits change. VaR back-testing 8 12 $ 33 $ 78 $ 47 $ 34 $ 67 $ 38 $ 45 (a) Average portfolio VaR and period-end portfolio VaR were less than the sum of the VaR of the components described above, which is due to portfolio diversification. The diversification effect reflects the fact that risks are not perfectly correlated. (b) Designated as NM, because the minimum and maximum may occur on different days for distinct risk components, and hence it is not meaningful to compute a portfolio-diversification effect. As discussed on page 117, during the third quarter of 2016 the Firm refined the scope of positions included in Risk Management VaR. In the absence of these refinements, the average VaR, without diversification, for each of the following reported components would have been higher by the following amounts for the full year 2016: CIB Equities VaR by $3 million; CIB trading VaR by $2 million; CIB VaR by $3 million; Corporate VaR by $4 million; AWM VaR by $2 million; Other VaR by $4 million; and Total VaR by $3 million. Additionally, the Total VaR at December 31, 2016 would have been higher by $7 million in the absence of these refinements. Average Total VaR decreased $2 million for the full year ending December 31, 2016 as compared with the respective prior year period. The reduction in average Total VaR is due to the aforementioned scope changes as well as a lower risk profile in the Equities risk type. This was offset by changes in the risk profiles of the Foreign exchange and Fixed Income risk types. Additionally, average Credit portfolio VaR declined as a result of lower exposures arising from select positions. The Firm's average Total VaR diversification benefit was $8 million or 18% of the sum for 2016, compared with $10 million or 21% of the sum for 2015. 45 $ Total VaR (9) (a) 4 8 Diversification benefit to CIB and other VaR (8) (a) (b) (b) 5 NM (10) (a) NM (b) (b) (a) NM (4) NM 122 JPMorgan Chase & Co./2016 Annual Report 2015 Total long-term unsecured funding Structured notes Subordinated debt Trust preferred securities Senior notes 186,796 173,653 $ 18,633 13,195 168,163 160,458 $ $ 149,826 $ 129,598 12,137 16,877 161,963 $ 146,475 $ $ Securities loaned (b) Credit card securitization (a) Other securitizations ((a)(f) FHLB advances Other long-term secured funding(s) 35,978 32,813 37,292 27,310 24,224 25,027 21,940 $ 4,341 3,969 2,345 147,498 153,768 $ 151,042 $ 149,964 $ $ Total long-term secured funding 3,724 31,309 Securities sold under agreements to repurchase 21,139 $ 15,001 $ 11,738 $ 15,562 $ $ 2015 2016 Average 2015 2016 Wholesale funding Commercial paper: (in millions) As of or for the year ended December 31, Sources of funds (excluding deposits) The following table summarizes short-term and long-term funding, excluding deposits, as of December 31, 2016 and 2015, and average balances for the years ended December 31, 2016 and 2015. For additional information, see the Consolidated Balance Sheet Analysis on pages 43-44 and Note 21. $ 8,277 $ 6,807 19,340 Client cash management 18,800 (i) Total commercial paper 11,961 5,153 $ 8,724 $ 21,105 $ 22,705 $ $ Securities loaned or sold under agreements to repurchase: Other borrowed funds 28,816 2,719 $ Obligations of Firm-administered multi-seller conduits (a) 38,140 15,001 $ $ 15,562 11,738 $ $ $ $ 212,619 $ 211,773 $ 217,694 $ 3,210 1,093 29,400 32,702 10,188 7,063 $ 25,639 $ 19,212 2015 2016 Total long-term unsecured funding - maturities/redemptions Trust preferred securities Subordinated debt Structured notes Maturities/redemptions Senior notes Total long-term unsecured funding- issuance Senior notes issued in the U.S. market Senior notes issued in non-U.S. markets Total senior notes Subordinated debt Structured notes Issuance 22,865 22,165 $ 56,660 $ 54,775 $ 29,989 $ 18,454 1,630 2016 2015 2016 Maturities/Redemptions Issuance Credit card securitization (in millions) Year ended December 31, (in millions) Long-term secured funding The Firm raises secured long-term funding through securitization of consumer credit card loans and advances from the FHLBS. $ 51,140 $ 44,961 18,099 15,925 6,908 3,596 1,500 The following table summarizes the securitization issuance and FHLB advances and their respective maturities or redemption for the years ended December 31, 2016 and 2015. Long-term unsecured funding The significant majority of the Firm's long-term unsecured funding is issued by the Parent Company to provide maximum flexibility in support of both bank and nonbank subsidiary funding needs. The Parent Company advances substantially all net funding proceeds to the IHC. The IHC does not issue debt to external counterparties. The following table summarizes long-term unsecured issuance and maturities or redemptions for the years ended December 31, 2016 and 2015. For additional information, see Note 21. Long-term funding provides additional sources of stable funding and liquidity for the Firm. The Firm's long-term funding plan is driven by expected client activity, liquidity considerations, and regulatory requirements, including TLAC requirements. Long-term funding objectives include maintaining diversification, maximizing market access and optimizing funding costs. The Firm evaluates various funding markets, tenors and currencies in creating its optimal long-term funding plan. 4,619 108,976 $ 106,773 $ 73,260 71,581 5,297 3,107 115,334 $ 106,544 $ 79,519 70,150 4,332 1,909 1,760 1,527 30,382 29,428 27,906 31,181 210,458 1,669 4 Preferred stock (h) $ The Firm's sources of short-term secured funding primarily consist of securities loaned or sold under agreements to repurchase. Securities loaned or sold under agreements to repurchase are secured predominantly by high-quality securities collateral, including government-issued debt and agency MBS, and constitute a significant portion of the federal funds purchased and securities loaned or sold under repurchase agreements on the Consolidated balance sheets. The decrease in the average balance of securities loaned or sold under agreements to repurchase for the year ended December 31, 2016, compared with the balance at December 31, 2015, was largely due to lower secured financing of trading assets-debt and equity instruments in the CIB related to client-driven market-making activities. The balances associated with securities loaned or sold under agreements to repurchase fluctuate over time due to customers' investment and financing activities; the Firm's demand for financing; the ongoing management of the mix of the Firm's liabilities, including its secured and unsecured financing (for both the investment securities and market- making portfolios); and other market and portfolio factors. Long-term funding and issuance Short-term funding Management's discussion and analysis 113 JPMorgan Chase & Co./2016 Annual Report (i) During 2015 the Firm discontinued its commercial paper customer sweep cash management program. (h) For additional information on preferred stock and common stockholders' equity see Capital Risk Management on pages 76-85, Consolidated statements of changes in stockholders' equity, Note 22 and Note 23. Common stockholders' equity(h) (g) Includes long-term structured notes which are secured. (e) Excludes long-term securities loaned of $1.2 billion and $1.3 billion as of December 31, 2016, and December 31, 2015, respectively, and average balances of $1.3 billion and $0.9 billion for the years ended December 31, 2016 and 2015, respectively. (d) Excludes long-term structured repurchase agreements of $1.8 billion and $4.2 billion as of December 31, 2016 and 2015, respectively, and average balances of $2.9 billion and $3.9 billion for the years ended December 31, 2016 and 2015, respectively. (a) Included in beneficial interest issued by consolidated variable interest entities on the Firm's Consolidated balance sheets. (b) Prior period amounts have been revised to conform with current period presentation. (c) Excludes federal funds purchased. 26,068 $ 24,040 224,631 $ 215,690 228,122 $ 221,505 $ 26,068 $ 26,068 (f) Other securitizations includes securitizations of student loans. The Firm's wholesale businesses also securitize loans for client-driven transactions, which are not considered to be a source of funding for the Firm and are not included in the table. 6 Year ended December 31, 362 • Profit and loss drawdowns Earnings-at-risk • Other sensitivities 116 JPMorgan Chase & Co./2016 Annual Report The following table summarizes by line of business the predominant business activities that give rise to market risk, and the primary market risk management tools utilized to manage those risks. Risk identification and classification by line of business Line of Business CCB Predominant business activities and related market risks Services mortgage loans which give rise to complex, non-linear interest rate and basis risk • Non-linear risk arises primarily from prepayment options embedded in mortgages and changes in the probability of newly originated mortgage commitments actually closing Basis risk results from differences in the relative movements of the rate indices underlying mortgage exposure and other interest rates Originates loans and takes deposits • Limit breaches are required to be reported in a timely manner to limit approvers, Market Risk Management and senior management. In the event of a breach, Market Risk Management consults with Firm senior management and the line of business senior management to determine the appropriate course of action required to return to compliance, which may include a reduction in risk in order to remedy the breach. Certain Firm or line of business-level limits that have been breached for three business days or longer, or by more than 30%, are escalated to senior management and the Firmwide Risk Committee. Market risk exposure is managed primarily through a series of limits set in the context of the market environment and business strategy. In setting limits, the Firm takes into consideration factors such as market volatility, product liquidity and accommodation of client business and management experience. The Firm maintains different levels of limits. Corporate level limits include VaR and stress limits. Similarly, line of business limits include VaR and stress limits and may be supplemented by loss advisories, nonstatistical measurements and profit and loss drawdowns. Limits may also be set within the lines of business, as well at the portfolio or legal entity level. Market Risk Management sets limits and regularly reviews and updates them as appropriate, with any changes approved by line of business management and Market Risk Management. Senior management, including the Firm's CEO and CRO, are responsible for reviewing and approving certain of these risk limits on an ongoing basis. All limits that have not been reviewed within specified time periods by Market Risk Management are escalated to senior management. The lines of business are responsible for adhering to established limits against which exposures are monitored and reported. Risk monitoring and control Long-term • Establishment of a market risk policy framework Independent measurement, monitoring and control of line of business and firmwide market risk Definition, approval and monitoring of limits Performance of stress testing and qualitative risk assessments Risk measurement Tools used to measure risk CIB Because no single measure can reflect all aspects of market risk, the Firm uses various metrics, both statistical and nonstatistical, to assess risk including: VaR • • Economic-value stress testing Nonstatistical risk measures • Loss advisories • • Makes markets and services foreign exchange, equities and commodities Retained loan portfolio Deposits . Retained loan portfolio Deposits • . Private-equity investments measured at fair value Derivatives DVA/FVA and fair value option elected liabilities DVA CB AWM Engages in traditional wholesale banking activities which include extensions of loans and credit facilities and taking deposits Risk arises from changes in interest rates and prepayment risk with potential for adverse impact on net interest income and interest-rate sensitive fees Provides initial capital investments in products such as mutual funds, which give rise to market risk arising from changes in market prices in such products Debt securities held in advance of distribution to clients, classified as trading assets - debt and equity instruments . sensitivity-based measurements Positions included in other Positions included in earnings-at-risk Market risk arises from changes in market prices (e.g., rates and credit spreads) resulting in a potential decline in net income Positions included in Risk Management VaR • . • • • clients across fixed income, Mortgage pipeline loans, classified as derivatives Hedges of pipeline loans, warehouse loans and MSRs, classified as derivatives Interest-only securities, classified as trading assets - debt instruments, and related hedges, classified as derivatives Marketable equity investments measured at fair value through earnings Trading assets/liabilities - debt and marketable equity instruments, and derivatives, including hedges of the retained loan portfolio Certain securities purchased, loaned or sold under resale agreements and securities borrowed Fair value option elected liabilities Derivative CVA and associated hedges Warehouse loans, classified as trading assets - debt instruments MSRS Corporate • Market Risk Management monitors market risks throughout the Firm and defines market risk policies and procedures. The Market Risk Management function reports to the Firm's CRO. Aa3(a) P-1 Stable Standard & Poor's A- Fitch Ratings A+ A-2 F1 Stable A+ A-1 Stable JPMorgan Chase & Co. The credit ratings of the Parent Company and the Firm's principal bank and nonbank subsidiaries as of December 31, 2016, were as follows. party commitments may be adversely affected by a decline in credit ratings. For additional information on the impact of a credit ratings downgrade on the funding requirements for VIES, and on derivatives and collateral agreements, see SPES on page 45, and credit risk, liquidity risk and credit- related contingent features in Note 6 on page 181. Stable P-1 JPMorgan Chase Bank, N.A. Chase Bank USA, N.A. Aa3 December 31, 2016 issuer Short-term issuer Outlook Long-term issuer Short-term issuer Long-term The cost and availability of financing are influenced by credit ratings. Reductions in these ratings could have an adverse effect on the Firm's access to liquidity sources, increase the cost of funds, trigger additional collateral or funding requirements and decrease the number of investors and counterparties willing to lend to the Firm. Additionally, the Firm's funding requirements for VIES and other third- Short-term issuer issuer Outlook Moody's Investors Service A3 P-2 Stable Outlook Market Risk Management seeks to manage risk, facilitate efficient risk/return decisions, reduce volatility in operating performance and provide transparency into the Firm's market risk profile for senior management, the Board of Directors and regulators. Market Risk Management is responsible for the following functions: Credit ratings 114 Stable AA- F1+ Stable (a) On February 22, 2017, Moody's published its updated rating methodologies for securities firms. Subsequently, as a result of this action, J.P. Morgan Securities LLC's long-term issuer rating was downgraded by one notch from Aa3 to A1. The short-term issuer rating was unchanged and the outlook remained stable. Downgrades of the Firm's long-term ratings by one or two notches could result in an increase in its cost of funds, and access to certain funding markets could be reduced as noted above. The nature and magnitude of the impact of ratings downgrades depends on numerous contractual and behavioral factors (which the Firm believes are incorporated in its liquidity risk and stress testing metrics). The Firm believes that it maintains sufficient liquidity to withstand a potential decrease in funding capacity due to ratings downgrades. JPMorgan Chase's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings, or stock price. Critical factors in maintaining high credit ratings include a stable and diverse earnings stream, strong capital ratios, strong credit quality and risk management controls, diverse funding sources, and disciplined liquidity monitoring procedures. Rating agencies continue to evaluate economic and geopolitical trends, regulatory developments, future profitability, risk management practices, and litigation matters, as well as their broader ratings methodologies. Changes in any of these factors could lead to changes in the Firm's credit ratings. Although the Firm closely monitors and endeavors to manage, to the extent it is able, factors influencing its credit ratings, there is no assurance that its credit ratings will not be changed in the future. JPMorgan Chase & Co./2016 Annual Report 115 Management's discussion and analysis MARKET RISK MANAGEMENT Market risk is the risk of loss arising from potential adverse changes in the value of the Firm's assets and liabilities resulting from changes in market variables such as interest rates, foreign exchange rates, equity prices, commodity prices, implied volatilities or credit spreads. Market Risk Management F1+ AA- Stable Stable The Firm's wholesale businesses also securitize loans for client-driven transactions; those client-driven loan securitizations are not considered to be a source of funding for the Firm and are not included in the table above. For further description of the client-driven loan securitizations, see Note 16. (a) Other securitizations includes securitizations of student loans. (b) Includes long-term structured notes which are secured. $25,882 $24,462 $ 17,112 $ 20,721 383 Other securitizations (a) FHLB advances Other long-term secured funding (b) Total long-term secured funding 2,645 1,105 JPMorgan Chase & Co./2016 Annual Report 455 9,209 17,150 16,550 248 233 1 A+ A-1 9,960 Manages the Firm's liquidity, funding, structural interest rate and foreign exchange risks arising from activities undertaken by the Firm's four major reportable business segments • Marketable equity investments measured at fair value through earnings NM (b) Derivative positions measured at fair value through noninterest revenue in earnings NM (b) (35) (a) NM (b) NM (b) (38) (a) (28) (a) CIB trading VaR 43 28 79 44 27 Credit portfolio VaR (36) (a) Diversification benefit to CIB trading VaR 10 9 16 14 6 5 32 18 11 Diversification benefit to CIB VaR 26 21 9 7 11 10 6 14 12 12 10 16 (a) NM (7) (10) CIB VaR 45 32 (a) 81 34 71 38 46 Consumer & Community Banking VaR Corporate VaR Asset & Wealth Management VaR 49 6 (b) 11 14 10 (a) (b) (b) (10) NM 10 NM (a) (b) NM 8200 68 34 46 (9) 9 J.P. Morgan Securities LLC 7 JPMorgan Chase & Co./2016 Annual Report 118 The Firm calculates separately a daily aggregated VaR in accordance with regulatory rules ("Regulatory VaR"), which is used to derive the Firm's regulatory VaR-based capital requirements under Basel III. This Regulatory VaR model framework currently assumes a ten business-day holding period and an expected tail loss methodology which approximates a 99% confidence level. Regulatory VaR is applied to "covered" positions as defined by Basel III, which may be different than the positions included in the Firm's Risk Management VaR. For example, credit derivative hedges of accrual loans are included in the Firm's Risk Management VaR, while Regulatory VaR excludes these credit derivative hedges. In addition, in contrast to the Firm's Risk Management VaR, Regulatory VaR currently excludes the diversification benefit for certain Var models. The Firm's VaR model calculations are periodically evaluated and enhanced in response to changes in the composition of the Firm's portfolios, changes in market conditions, improvements in the Firm's modeling techniques and measurements, and other factors. Such changes may affect historical comparisons of VaR results. For information regarding model reviews and approvals, see Model Risk Management on page 128. The daily market data used in VaR models may be different than the independent third-party data collected for VCG price testing in its monthly valuation process. For example, in cases where market prices are not observable, or where proxies are used in VaR historical time series, the data sources may differ (see Valuation process in Note 3 for further information on the Firm's valuation process). Because VaR model calculations require daily data and a consistent source for valuation, it may not be practical to use the data collected in the VCG monthly valuation process for VaR model calculations. For certain products, specific risk parameters are not captured in Var due to the lack of inherent liquidity and availability of appropriate historical data. The Firm uses proxies to estimate the VaR for these and other products when daily time series are not available. It is likely that using an actual price-based time series for these products, if available, would affect the VaR results presented. The Firm therefore considers other measures such as stress testing, in addition to VaR, to capture and manage its market risk positions. Since VaR is based on historical data, it is an imperfect measure of market risk exposure and potential losses, and it is not used to estimate the impact of stressed market conditions or to manage any impact from potential stress events. In addition, based on their reliance on available historical data, limited time horizons, and other factors, VaR measures are inherently limited in their ability to measure certain risks and to predict losses, particularly those associated with market illiquidity and sudden or severe shifts in market conditions. Underlying the overall VaR model framework are individual VaR models that simulate historical market returns for individual products and/or risk factors. To capture material market risks as part of the Firm's risk management framework, comprehensive VaR model calculations are performed daily for businesses whose activities give rise to market risk. These VaR models are granular and incorporate numerous risk factors and inputs to simulate daily changes in market values over the historical period; inputs are selected based on the risk profile of each portfolio, as sensitivities and historical time series used to generate daily market values may be different across product types or risk management systems. The VaR model results across all portfolios are aggregated at the Firm level. Under the Firm's Risk Management VaR methodology, assuming current changes in market values are consistent with the historical changes used in the simulation, the Firm would expect to incur VaR “back-testing exceptions," defined as losses greater than that predicted by VaR estimates, on average five times every 100 trading days. The number of VaR back-testing exceptions observed can differ from the statistically expected number of back-testing exceptions if the current level of market volatility is materially different from the level of market volatility during the 12 months of historical data used in the VaR calculation. The Firm's Risk Management VaR is calculated assuming a one-day holding period and an expected tail-loss methodology which approximates a 95% confidence level. Risk Management VaR provides a consistent framework to measure risk profiles and levels of diversification across product types and is used for aggregating risks and monitoring limits across businesses. Those VaR results are reported to senior management, the Board of Directors and regulators. The framework is employed across the Firm using historical simulation based on data for the previous 12 months. The framework's approach assumes that historical changes in market values are representative of the distribution of potential outcomes in the immediate future. The Firm believes the use of Risk Management VaR provides a stable measure of VaR that is closely aligned to the day-to-day risk management decisions made by the lines of business, and provides the appropriate information needed to respond to risk events on a daily basis. JPMorgan Chase utilizes VaR, a statistical risk measure, to estimate the potential loss from adverse market moves in a normal market environment. The Firm has a single VaR framework used as a basis for calculating Risk Management VaR and Regulatory VaR. Value-at-risk Management's discussion and analysis 117 For additional information on Regulatory VaR and the other components of market risk regulatory capital for the Firm (e.g. VaR-based measure, stressed VaR-based measure and the respective backtesting), see JPMorgan Chase's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website at: (http:// investor.shareholder.com/jpmorganchase/basel.cfm). The table below shows the results of the Firm's Risk Management VaR measure using a 95% confidence level. Total VaR 27 $ +A $ +A 12 45 JPMorgan Chase & Co./2016 Annual Report $ Fixed income CIB trading VaR by risk type Max Min (in millions) 2016 As of or for the year ended December 31, Foreign exchange As part of the Firm's evaluation and periodic enhancement of its market risk measures, during the third quarter of 2016 the Firm refined the scope of positions included in risk management VaR. In particular, certain private equity positions in the CIB, exposure arising from non-U.S. dollar denominated funding activities in Corporate, as well as seed capital investments in AWM were removed from the VaR calculation. Commencing with the third quarter of 2016, exposure arising from these positions is captured using other sensitivity-based measures, such as a 10% decline in market value or a 1 basis point parallel shift in spreads, as appropriate. For more information, see Other sensitivity-based measures at page 123. The Firm believes this refinement to its reported VaR measures more appropriately captures the risk of its market risk sensitive instruments. This change did not impact Regulatory VaR as these positions are not included in the calculation of Regulatory VaR. Regulatory VaR is used to derive the Firm's regulatory VaR-based capital requirements under Basel III. Avg. Foreign exchange exposure Min Max At December 31, 2016 2015 33 65 +A 42 $ 31 $ 60 related to Firm-issued non-USD long-term debt ("LTD") and related hedges $ 37 $ 37 Avg. 2015 $ Commodities and other Private equity investments measured at fair value Capital invested alongside third- party investors, typically in privately distributed collective vehicles managed by AWM (i.e., co-investments) and related hedges, classified as derivatives 39 • Long-term debt and related interest rate hedges Investment securities portfolio and related interest rate hedges Deposits • . • Retained loan portfolio Deposits • 13 Equities • Retained loan portfolio Deposits Initial seed capital investments Model risk is the potential for adverse consequences from decisions based on incorrect or misused model outputs. The Firm uses models across various businesses and functions. The models are of varying levels of sophistication and are used for many purposes including, for example, the valuation of positions and the measurement of risk, such as assessing regulatory capital requirements, conducting stress testing, and making business decisions. MODEL RISK MANAGEMENT JPMorgan Chase & Co./2016 Annual Report 127 Legal works with various committees (including new business initiative and reputation risk committees) and the Firm's businesses to protect the Firm's reputation beyond any particular legal requirements. The Firm's General Counsel reports to the CEO and is a member of the Operating Committee, the Firmwide Risk Committee and the FCC. The General Counsel's leadership team includes a General Counsel for each line of business, the heads of the Litigation and Corporate & Regulatory practices, as well as the Firm's Corporate Secretary. Each region (e.g., Latin America, Asia Pacific) has a General Counsel who is responsible for managing legal risk across all lines of business and functions in the region. Governance and oversight Model risks are owned by the users of the models within the various businesses and functions in the Firm based on the specific purposes of such models. Users and developers of models are responsible for developing, implementing and testing their models, as well as referring models to the Model Risk function for review and approval. Once models have been approved, model users and developers are responsible for maintaining a robust operating environment, and must monitor and evaluate the performance of the models on an ongoing basis. Model users and developers may seek to enhance models in response to changes in the portfolios and in product and market developments, as well as to capture improvements in available modeling techniques and systems capabilities. The Model Risk function reviews and approves a wide range of models, including risk management, valuation and regulatory capital models used by the Firm. The Model Risk function is independent of model users and developers. The Firmwide Model Risk Executive reports to the Firm's CRO. In addition to providing legal services and advice to the Firm, and communicating and helping the lines of business adjust to the legal and regulatory changes they face, including the heightened scrutiny and expectations of the Firm's regulators, the global Legal function is responsible for working with the businesses and corporate functions to fully understand and assess their adherence to laws, rules and regulations. In particular, Legal assists Oversight & Control, Risk, Finance, Compliance and Internal Audit in their efforts to ensure compliance with all applicable laws and regulations and the Firm's corporate standards for doing business. The Firm's lawyers also advise the Firm on potential legal exposures on key litigation and transactional matters, and perform a significant defense and advocacy role by defending the Firm against claims and potential claims and, when needed, pursuing claims against others. In addition, they advise the Firm's Conflicts Office which reviews the Firm's wholesale transactions that may have the potential to create conflicts of interest for the Firm. Models are tiered based on an internal standard according to their complexity, the exposure associated with the model and the Firm's reliance on the model. This tiering is subject to the approval of the Model Risk function. A model review conducted by the Model Risk function considers the model's suitability for the specific uses to which it will be put. The factors considered in reviewing a model include whether the model accurately reflects the characteristics of the product and its significant risks, the selection and reliability of model inputs, consistency with models for similar products, the appropriateness of any model-related adjustments, and sensitivity to input parameters and assumptions that cannot be observed from the market. When reviewing a model, the Model Risk function analyzes and challenges the model methodology and the reasonableness of model assumptions and may perform or require additional testing, including back-testing of model outcomes. Model reviews are approved by the appropriate level of management within the Model Risk function based on the relevant model tier. Under the Firm's Model Risk Policy, the Model Risk function reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances, the head of the Model Risk function may grant exceptions to the Firm's model risk policy to allow a model to be used prior to review or approval. The Model Risk function may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. Operational risk is the risk of loss resulting from inadequate or failed processes or systems, human factors or due to external events that are neither market- nor credit-related. Operational risk is inherent in the Firm's activities and can manifest itself in various ways, including fraudulent acts, business interruptions, inappropriate employee behavior, failure to comply with applicable laws and regulations or failure of vendors to perform in accordance with their arrangements. These events could result in financial losses, litigation and regulatory fines, as well as other damages to the Firm. The goal is to keep operational risk at appropriate levels in light of the Firm's financial strength, the characteristics of its businesses, and the markets and regulatory environments in which it operates. 128 JPMorgan Chase & Co./2016 Annual Report OPERATIONAL RISK MANAGEMENT Operational Risk Management Framework To monitor and control operational risk, the Firm has an Operational Risk Management Framework which is designed to enable the Firm to maintain a sound and well-controlled operational environment. The ORMF is comprised of four main components: Governance, Risk Assessment, Measurement, and Monitoring and Reporting. Governance The lines of business and corporate functions are responsible for owning and managing their operational risks. The Firmwide Oversight and Control Group, which consists of control officers within each line of business and corporate function, is responsible for the day-to-day execution of the ORMF. Line of business and corporate function control committees oversee the operational risk and control environments of their respective businesses and functions. These committees escalate operational risk issues to the FCC, as appropriate. For additional information on the FCC, see Enterprise Risk Management on pages 71-75. Overview The Firmwide Risk Executive for Operational Risk Governance ("ORG"), a direct report to the CRO, is responsible for defining the ORMF and establishing minimum standards for its execution. Operational Risk Officers report to both the line of business CROS and to the Firmwide Risk Executive for ORG, and are independent of the respective businesses or corporate functions they For a summary of valuations based on models, see Critical Accounting Estimates Used by the Firm on pages 132-134 and Note 3. Legal risk is the risk of loss or imposition of damages, fines, penalties or other liability arising from the failure to comply with a contractual obligation or to comply with laws, rules or regulations to which the Firm is subject. In recent years, the Firm has experienced heightened scrutiny by its regulators of its compliance with regulations, and with respect to its controls and operational processes. In certain instances, the Firm has entered into Consent Orders with its regulators requiring the Firm to take certain specified actions to remediate compliance with regulations and improve its controls. The Firm expects that such regulatory scrutiny will continue. JPMorgan Chase & Co./2016 Annual Report oversee. 124 JPMorgan Chase & Co./2016 Annual Report COMPLIANCE RISK MANAGEMENT Compliance risk is the risk of failure to comply with applicable laws, rules and regulations. Overview Each line of business is accountable for managing its compliance risk. The Firm's Compliance Organization ("Compliance"), which is independent of the lines of business, works closely with senior management to provide independent review, monitoring and oversight of business operations with a focus on compliance with the legal and regulatory obligations applicable to the offering of the Firm's products and services to clients and customers. These compliance risks relate to a wide variety of legal and regulatory obligations, depending on the line of business and the jurisdiction, and include those related to products and services, relationships and interactions with clients and customers, and employee activities. For example, compliance risks include those associated with anti-money laundering compliance, trading activities, market conduct, and complying with the rules and regulations related to the offering of products and services across jurisdictional borders, among others. Other Functions such as Finance (including Tax), Technology and Human Resources provide oversight of significant regulatory obligations that are specific to their respective areas of responsibility. Compliance implements various practices designed to identify and mitigate compliance risk by establishing policies, testing, monitoring, training and providing guidance. Governance and oversight LEGAL RISK MANAGEMENT Compliance is led by the Firms' CCO who reports, effective September 2016, to the Firm's CRO. The Firm has in place a Code of Conduct (the "Code"), and each employee is given annual training in respect of the Code and is required annually to affirm his or her compliance with the Code. The Code sets forth the Firm's core principles and fundamental values, including that no employee should ever sacrifice integrity - or give the impression that he or she has. The Code requires prompt reporting of any known or suspected violation of the Code, any internal Firm policy, or any law or regulation applicable to the Firm's business. It also requires the reporting of any illegal conduct, or conduct that violates the underlying principles of the Code, by any of the Firm's employees, customers, suppliers, contract workers, business partners, or agents. Specified employees are specially trained and designated as "code specialists" who act as a resource to employees on Code matters. In addition, concerns may be reported anonymously and the Firm prohibits retaliation against employees for the good faith reporting of any actual or suspected violations of the Code. The Code and the associated employee compliance program are focused on the regular assessment of certain key aspects of the Firm's culture and conduct initiatives. JPMorgan Chase & Co./2016 Annual Report 125 CONDUCT RISK MANAGEMENT Conduct risk is the risk that an employee's action or inaction causes undue harm to the Firm's clients and customers, damages market integrity, undermines the Firm's reputation, or negatively impacts the Firm's culture. Overview Each line of business or function is accountable for identifying and managing its conduct risk to provide appropriate engagement, ownership and sustainability of a culture consistent with the Firm's How We Do Business Principles ("Principles"). The Principles serve as a guide for how employees are expected to conduct themselves. With the Principles serving as a guide, the Firm's Code sets out the Firm's expectations for each employee and provides certain information and the resources to help employees conduct business ethically and in compliance with the law everywhere the Firm operates. For further discussion of the Code, see Compliance Risk Management on page 125. Governance and oversight The CMDC is the primary Board-level Committee that oversees the Firm's culture and conduct programs. The Audit Committee has responsibility to review the program established by management that monitors compliance with the Code. Additionally, the DRPC reviews, at least annually, the Firm's qualitative factors included in the Risk Appetite Framework, including conduct risk. The DRPC also meets annually with the CMDC to review and discuss aspects of the Firm's compensation practices. Conduct risk management is incorporated into various aspects of people management practices throughout the employee life cycle, including recruiting, onboarding, training and development, performance management, promotion and compensation processes. Businesses undertake annual Risk and Control Self-Assessment ("RCSA") assessments; and, as part of these RCSA reviews, they identify their respective key inherent operational risks (including conduct risks), evaluate the design and effectiveness of their controls, identify control gaps and develop associated action plans. The Firm's Know Your Employee framework generally addresses how the Firm manages, oversees and responds to workforce conduct related matters that may otherwise expose the Firm to financial, reputational, compliance and other operating risks. The Firm also has a HR Control Forum, the primary purpose of which is to discuss conduct and accountability for more significant risk and control issues and review, when appropriate, employee actions including but not limited to promotion and compensation actions. 126 The Firm maintains oversight and coordination of its Compliance Risk Management practices through the Firm's CCO, lines of business CCOS and regional CCOS to implement the Compliance program globally across the lines of business and regions. The Firm's CCO is a member of the FCC and the FRC. The Firm's CCO also provides regular updates to the Audit Committee and DRPC. In addition, from time to time, special committees of the Board have been established to oversee the Firm's compliance with regulatory Consent Orders. The Firm's Operational Risk Appetite Policy is approved by the DRPC. This policy establishes the Operational Risk Management Framework for the Firm. The assessments of operational risk using this framework are reviewed with the DRPC. Management's discussion and analysis The Firm utilizes several tools to identify, assess, mitigate and manage its operational risk. One such tool is the RCSA program which is executed by LOBS and corporate functions in accordance with the minimum standards established by ORG. As part of the RCSA program, lines of business and corporate functions identify key operational risks inherent in their activities, evaluate the effectiveness of relevant JPMorgan Chase & Co./2016 Annual Report One of the ways operational loss may be mitigated is through insurance maintained by the Firm. The Firm purchases insurance to be in compliance with local laws and regulations (e.g., workers compensation), as well as to serve other needs (e.g., property loss and public liability). Insurance may also be required by third parties with whom the Firm does business. The insurance purchased is reviewed and approved by senior management. Insurance The strength and proficiency of the Firm's global resiliency program has played an integral role in maintaining the Firm's business operations during and quickly after various events. Business disruptions can occur due to forces beyond the Firm's control such as severe weather, power or telecommunications loss, flooding, transit strikes, terrorist threats or infectious disease. The safety of the Firm's employees and customers is of the highest priority. The Firm's global resiliency program is intended to ensure that the Firm has the ability to recover its critical business functions and supporting assets (i.e., staff, technology and facilities) in the event of a business interruption. The program includes corporate governance, awareness and training, as well as strategic and tactical initiatives to identify, assess, and manage business interruption and public safety risks. Business and technology resilience risk onboarding, monitoring and managing their supplier relationships. The objective of the TPO framework is to hold third parties to the same high level of operational performance as is expected of the Firm's internal operations. The Third-Party Oversight group is responsible for Firmwide TPO training, monitoring, reporting and standards. To identify and manage the operational risk inherent in its outsourcing activities, the Firm has a Third-Party Oversight ("TPO") framework to assist lines of business and corporate functions in selecting, documenting, Third-party outsourcing risk attempts hitting record highs. The complexities of these attacks along with perpetrators' strategies continue to evolve. A Payments Control Program has been established that includes Cybersecurity, Operations, Technology, Risk and the lines of business to manage the risk, implement controls and provide client education and awareness training. The program monitors and measures payment fraud activity, evaluates the Firm's cybersecurity defenses, limits access to sensitive data, and provides training to both employees and clients. 130 The Firm's principal investments are managed under various lines of business and are reflected within the respective LOBS financial results. The Firm's approach to managing principal risk is consistent with the Firm's general risk governance structure. A Firmwide risk policy framework exists for all principal investing activities. All investments are approved by investment committees that include executives who are independent from the investing businesses. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of principal investments in accordance with relevant policies. Approved levels for such investments are established for each relevant business in order to manage the overall size of the portfolios. Industry, geographic and position level concentration limits are in place and are intended to ensure diversification of the portfolios. The Firm also conducts stress testing on these portfolios using specific scenarios that estimate losses based on significant market moves and/or other risk events. initiatives. Principal investments are predominantly privately-held financial assets and instruments, typically representing ownership or junior capital positions, that have unique risks due to their illiquidity or for which there is less observable market or valuation data. Such positions are typically intended to be held over extended investment periods and, accordingly, the Firm has no expectation for short-term gain with respect to these investments. Principal investments cover multiple asset classes and are made either in stand- alone investing businesses or as part of a broader business platform. Asset classes include tax-oriented investments (e.g., affordable housing and alternative energy investments), private equity and various debt investments. Increasingly, new principal investment activity seeks to enhance or accelerate line of business strategic business PRINCIPAL RISK MANAGEMENT Management's discussion and analysis 123 JPMorgan Chase & Co./2016 Annual Report 17 1 basis point parallel increase in spread (4) REPUTATION RISK MANAGEMENT $ Reputation risk is the risk that an action, transaction, investment or event will reduce trust in the Firm's integrity or competence by its various constituents, including clients, counterparties, investors, regulators, employees and the broader public. Maintaining the Firm's reputation is the responsibility of each individual employee of the Firm. The Firm's Reputation Risk Governance policy explicitly vests each employee with the responsibility to consider the reputation of the Firm when engaging in any activity. Since the types of events that could harm the Firm's reputation are so varied across the Firm's lines of business, each line of business has a separate reputation risk governance elements: clear, documented escalation criteria appropriate to the business; a designated primary discussion forum - in most cases, one or more dedicated reputation risk committees; and a list of designated contacts, to whom questions relating to reputation risk should be referred. Line of business reputation risk governance is overseen by a Firmwide Reputation Risk Governance function which provides oversight of the governance infrastructure and process to support the consistent identification, escalation, management and monitoring of reputation risk issues firmwide. JPMorgan Chase & Co./2016 Annual Report It is difficult to estimate how potential changes in specific factors might affect the overall allowance for credit losses because management considers a variety of factors and inputs in estimating the allowance for credit losses. Changes in these factors and inputs may not occur at the same rate and may not be consistent across all geographies or product types, and changes in factors may be directionally inconsistent, such that improvement in one factor may offset deterioration in other factors. In addition, it is difficult to predict how changes in specific economic conditions or assumptions could affect borrower behavior or other factors considered by management in estimating the allowance for credit losses. Given the process the Firm The purpose of these sensitivity analyses is to provide an indication of the isolated impacts of hypothetical alternative assumptions on modeled loss estimates. The changes in the inputs presented above are not intended to imply management's expectation of future deterioration of those risk factors. In addition, these analyses are not intended to estimate changes in the overall allowance for loan losses, which would also be influenced by the judgment management applies to the modeled loss estimates to reflect the uncertainty and imprecision of these modeled loss estimates based on then-current circumstances and conditions. A 100 basis point increase in estimated LGD for the Firm's entire wholesale loan portfolio could imply an increase in the Firm's modeled credit loss estimates of approximately $175 million. An increase in PD factors consistent with a one-notch downgrade in the Firm's internal risk ratings for its entire wholesale loan portfolio could imply an increase in the Firm's modeled loss estimates of approximately $2.3 billion. For PCI loans, a combined 5% decline in housing prices and a 100 basis point increase in unemployment rates from current levels could imply an increase to modeled credit loss estimates of approximately $600 million. For the residential real estate portfolio, excluding PCI loans, a combined 5% decline in housing prices and a 100 basis point increase in unemployment rates from current levels could imply an increase to modeled annual loss estimates of approximately $125 million. For credit card loans, a 100 basis point increase in unemployment rates from current levels could imply an increase to modeled annual loss estimates of approximately $900 million. • • • To illustrate the potential magnitude of certain alternate judgments, the Firm estimates that changes in the following inputs would have the following effects on the Firm's modeled credit loss estimates as of December 31, 2016, without consideration of any offsetting or correlated effects of other inputs in the Firm's allowance for loan losses: 132 The Firm's allowance for credit losses is sensitive to numerous factors, which may differ depending on the portfolio. Changes in economic conditions or in the Firm's assumptions and estimates could affect its estimate of probable credit losses inherent in the portfolio at the balance sheet date. The Firm uses its best judgment to assess these economic conditions and loss data in estimating the allowance for credit losses and these estimates are subject to periodic refinement based on changes to underlying external or Firm-specific historical data. The use of alternate estimates, data sources, adjustments to modeled loss estimates for model imprecision and other factors would result in a different estimated allowance for credit losses. Allowance for credit losses sensitivity The allowance for credit losses includes a formula-based component, an asset-specific component, and a component related to PCI loans. The determination of each of these components involves significant judgment on a number of matters. For further discussion of these components, areas of judgment and methodologies used in establishing the Firm's allowance for credit losses, see Note 15. JPMorgan Chase's allowance for credit losses covers the retained consumer and wholesale loan portfolios, as well as the Firm's wholesale and certain consumer lending-related commitments. The allowance for loan losses is intended to adjust the carrying value of the Firm's loan assets to reflect probable credit losses inherent in the loan portfolio as of the balance sheet date. Similarly, the allowance for lending- related commitments is established to cover probable credit losses inherent in the lending-related commitments portfolio as of the balance sheet date. Allowance for credit losses JPMorgan Chase's accounting policies and use of estimates are integral to understanding its reported results. The Firm's most complex accounting estimates require management's judgment to ascertain the appropriate carrying value of assets and liabilities. The Firm has established policies and control procedures intended to ensure that estimation methods, including any judgments made as part of such methods, are well-controlled, independently reviewed and applied consistently from period to period. The methods used and judgments made reflect, among other factors, the nature of the assets or liabilities and the related business and risk management strategies, which may vary across the Firm's businesses and portfolios. In addition, the policies and procedures are intended to ensure that the process for changing methodologies occurs in an appropriate manner. The Firm believes its estimates for determining the carrying value of its assets and liabilities are appropriate. The following is a brief description of the Firm's critical accounting estimates involving significant judgments. CRITICAL ACCOUNTING ESTIMATES USED BY THE FIRM Management's discussion and analysis 131 JPMorgan Chase & Co./2016 Annual Report infrastructure in place, which consists of three key Risk assessment 1 basis point parallel increase in spread $ (in millions) The table below represents the potential impact to net revenue or OCI for market risk sensitive instruments that are not included in VaR or earnings-at-risk. Where appropriate, instruments used for hedging purposes are reported along with the positions being hedged. The sensitivities disclosed in the table below may not be representative of the actual gain or loss that would have been realized at December 31, 2016, as the movement in market parameters across maturities may vary and are not intended to imply management's expectation of future deterioration in these sensitivities. The Firm quantifies the market risk of certain investment and funding activities by assessing the potential impact on net revenue and OCI due to changes in relevant market variables. For additional information on the positions captured in other sensitivity-based measures, please refer to the Risk identification and classification table on page 117. Other sensitivity-based measures Payment fraud risk is the risk of external and internal parties unlawfully obtaining personal benefit at the expense of the Firm. Over the past year, the risk of payment fraud has increased across the industry, with the number of To protect the confidentiality, integrity and availability of the Firm's infrastructure, resources and information, the Firm leverages the ORMF to ensure risks are identified and managed within defined corporate tolerances. The Firm's Board of Directors and the Audit Committee are regularly briefed on the Firm's cybersecurity policies and practices as well as its efforts regarding significant cybersecurity events. Payment fraud risk The Firm devotes significant resources to protect the security of the Firm's computer systems, software, networks and other technology assets. The Firm's security efforts are intended to protect against cybersecurity attacks by unauthorized parties to obtain access to confidential information, destroy data, disrupt or degrade service, sabotage systems or cause other damage. The Firm continues to make significant investments in enhancing its cyber defense capabilities and to strengthen its partnerships with the appropriate government and law enforcement agencies and other businesses in order to understand the full spectrum of cybersecurity risks in the environment, enhance defenses and improve resiliency against cybersecurity threats. Third parties with which the Firm does business or that facilitate the Firm's business activities (e.g., vendors, exchanges, clearing houses, central depositories, and financial intermediaries) could also be sources of cybersecurity risk to the Firm. Third party cybersecurity incidents such as system breakdowns or failures, misconduct by the employees of such parties, or cyberattacks could affect their ability to deliver a product or service to the Firm or result in lost or compromised information of the Firm or its clients. Clients can also be sources of cybersecurity risk to the Firm, particularly when their activities and systems are beyond the Firm's own security and control systems. However, where cybersecurity incidents are due to client failure to maintain the security of their own systems and processes, clients will generally be responsible for losses incurred. Cybersecurity risk As mentioned previously, operational risk can manifest itself in various ways. Risks such as Compliance risk, Conduct risk, Legal risk and Model risk as well as other operational risks, can lead to losses which are captured through the Firm's operational risk measurement processes. More information on Compliance risk, Conduct risk, Legal risk and Model risk are discussed on pages 125, 126, 127 and 128, respectively. Details on other select operational risks are provided below. Other operational risks ORG has established standards for consistent operational risk reporting. The standards also reinforce escalation protocols to senior management and to the Board of Directors. Operational risk reports are produced on a firmwide basis as well as by line of business and corporate function. Monitoring and reporting 129 JPMorgan Chase & Co./2016 Annual Report For information related to operational risk RWA, CCAR or ICAAP, see Capital Risk Management section, pages 76-85. The Firm considers the impact of stressed economic conditions on operational risk losses and develops a forward looking view of material operational risk events that may occur in a stressed environment. The Firm's operational risk stress testing framework is utilized in calculating results for the Firm's CCAR and ICAAP processes. The primary component of the operational risk capital estimate is the Loss Distribution Approach ("LDA") statistical model, which simulates the frequency and severity of future operational risk loss projections based on historical data. The LDA model is used to estimate an aggregate operational risk loss over a one-year time horizon, at a 99.9% confidence level. The LDA model incorporates actual internal operational risk losses in the quarter following the period in which those losses were realized, and the calculation generally continues to reflect such losses even after the issues or business activities giving rise to the losses have been remediated or reduced. As required under the Basel III capital framework, the Firm's operational risk-based capital methodology, which uses the Advanced Measurement Approach, incorporates internal and external losses as well as management's view of tail risk captured through operational risk scenario analysis, and evaluation of key business environment and internal control metrics. In addition to the level of actual operational risk losses, operational risk measurement includes operational risk- based capital and operational risk losses under both baseline and stressed conditions. Measurement In addition to the RCSA program, the Firm tracks and monitors events that have or could lead to actual operational risk losses, including litigation-related events. Responsible businesses and corporate functions analyze their losses to evaluate the efficacy of their control environment to assess where controls have failed, and to determine where targeted remediation efforts may be required. ORG provides oversight of these activities and may also perform independent assessments of significant operational risk events and areas of concentrated or emerging risk. controls in place to mitigate identified risks, and define actions to reduce residual risk. Action plans are developed for identified control issues and businesses are held accountable for tracking and resolving issues in a timely manner. Operational Risk Officers independently challenge the execution of the RCSA program and evaluate the appropriateness of the residual risk results. December 31, 2016 Activity (23) Investment Activities Other investments 10% depreciation of currency $ 1 basis point parallel tightening of cross currency basis (358) 10% decline in market value (166) $ 10% decline in market value Gain/(Loss) Investment management activities Impact of changes in the spread related to fair value option elected liabilities DVA Sensitivity measure Primarily represents the foreign exchange revaluation on the fair value of the derivative hedges Represents the basis risk on derivatives used to hedge the foreign exchange risk on the non-USD LTD (a) Impact recognized through OCI. Funding Spread Risk - Fair value option elected liabilities(a) Funding Spread Risk - Derivatives Non-USD LTD hedges FX exposure Non-USD LTD Cross-currency basis Consists of seed capital and related hedges; and fund co-investments Consists of private equity and other investments held at fair value Description Funding Activities Impact of changes in the spread related to derivatives DVA/FVA (7) Investment banking fees Principal transactions 30,160 JPMorgan Chase & Co./2016 Annual Report 29,979 Compensation expense Noninterest expense 3,139 3,827 5,361 95,112 93,543 95,668 43,634 43,510 46,083 7,897 7,463 9,818 51,531 50,973 29,750 Occupancy expense 3,638 3,768 11,146 9,593 5,756 Total noninterest expense Other expense 2,550 2,708 2,897 55,901 Marketing 7,002 6,655 Professional and outside services 5,804 6,193 6,846 Technology, communications and equipment expense 3,909 7,705 51,478 50,033 49,585 $ 6,751 $ 6,448 $ 2014 2015 2016 6,542 Provision for credit losses Net interest income Interest expense Interest income Noninterest revenue Other income Card income Mortgage fees and related income Revenue Total net revenue 55,771 11,566 10,531 3,013 3,032 3,795 6,020 5,924 4,779 3,563 2,513 10,408 2,491 202 141 15,931 15,509 14,591 5,801 5,694 5,774 77 59,014 61,274 Income before income tax expense 1,975 (2,144) (1,105) 21,745 24,442 $ 24,733 $ $ 2014 (2) 2015 Defined benefit pension and OPEB plans Cash flow hedges Translation adjustments, net of hedges Other comprehensive income/(loss), after-tax Unrealized gains/(losses) on investment securities Net income Year ended December 31, (in millions) Consolidated statements of comprehensive income 141 2016 JPMorgan Chase & Co./2016 Annual Report (15) (56) 142 The Notes to Consolidated Financial Statements are an integral part of these statements. Total other comprehensive income/(loss), after-tax Comprehensive income DVA on fair value option elected liabilities 22,735 22,445 $ $ 23,212 (11) $ (1,997) (1,521) (330) (1,018) 111 (28) 44 51 990 Lending- and deposit-related fees The Notes to Consolidated Financial Statements are an integral part of these statements. 1.72 $ Net income per common share data 20,077 21,745 $ 24,442 22,406 $ 22,583 $ $ Net income applicable to common stockholders Basic earnings per share 24,733 $ Net income 8,954 6,260 9,803 Income tax expense 30,699 30,702 34,536 $ 1.58 Diluted earnings per share Weighted-average diluted shares $ 1.88 $ 3,797.5 3,732.8 3,649.8 3,763.5 3,700.4 Weighted-average basic shares 3,618.5 6.00 6.19 5.33 6.05 $ $ 6.24 $ Cash dividends declared per common share 5.29 Year ended December 31, (in millions, except per share data) 134 JPMorgan Chase & Co./2016 Annual Report • For further information, see Note 1. • • . Adopted January 1, 2016. There was no material impact on the Firm's Consolidated Financial Statements. Adopted January 1, 2016. • There was no material impact on the Firm's Consolidated Financial Statements as the Firm has historically measured the financial assets and liabilities using the more observable fair value. • Adopted January 1, 2016. There was no material impact on the Firm's Consolidated Financial Statements. • For additional information about the impact of the adoption of the new accounting guidance, see Notes 3, 4 and 25. JPMorgan Chase & Co./2016 Annual Report 135 Management's discussion and analysis FASB Standards issued but not yet adopted Standard There was no material impact on the Firm's Consolidated Financial Statements. Revenue recognition - revenue from Adopted January 1, 2016. • Improvements to employee share-based payment accounting Measuring the financial assets and financial liabilities of a consolidated collateralized financing entity Recognition and measurement of financial assets and financial liabilities DVA to OCI Summary of guidance • Eliminates the deferral issued by the FASB in February 2010 of VIE-related accounting requirements for certain investment funds, including mutual funds, private equity funds and hedge funds. • Amends the evaluation of fees paid to a decision-maker or a service provider, and exempts certain money market funds from consolidation. Requires that all excess tax benefits and tax deficiencies that pertain to employee stock-based incentive payments be recognized within income tax expense in the Consolidated statements of income, rather than within additional paid-in capital. Provides an alternative for consolidated financing VIES to elect: (1) to measure their financial assets and liabilities separately under existing U.S. GAAP for fair value measurement with any differences in such fair values reflected in earnings; or (2) to measure both their financial assets and liabilities using the more observable of the fair value of the financial assets or the fair value of the financial liabilities. ⚫ For financial liabilities where the fair value option has been elected, the portion of the total change in fair value caused by changes in the Firm's own credit risk (i.e., DVA) is required to be presented separately in OCI. • Requires a cumulative-effect adjustment to retained earnings as of the beginning of the period of adoption. Effects on financial statements • Amendments to the consolidation analysis contracts with Issued May 2014 Requires that certain equity instruments be measured at fair value, with changes in fair value recognized in earnings. Generally requires a cumulative-effect adjustment to retained earnings as of the beginning of the reporting period of adoption. • Required effective date: January 1, 2018. • The Firm is currently evaluating the potential impact on the Consolidated Financial Statements. The Firm's implementation efforts include the identification of securities within the scope of the guidance, the evaluation of the measurement alternative available for equity securities without a readily determinable fair value, and the related impact to accounting policies, presentation, and disclosures. • . Requires lessees to recognize all leases longer than twelve months on the Consolidated balance sheets as lease liabilities with corresponding right-of-use assets. Requires lessees and lessors to classify most leases using principles similar to existing lease accounting, but eliminates the "bright line" classification tests. Expands qualitative and quantitative disclosures regarding leasing arrangements. • Requires adoption using a modified cumulative effect approach wherein the guidance is applied to all periods presented. • Required effective date: January 1, 2019. (a) . The Firm is currently evaluating the potential impact on the Consolidated Financial Statements by reviewing its existing lease contracts and service contracts that may include embedded leases. The Firm expects to recognize lease liabilities and corresponding right-of-use assets (at their present value) related to predominantly all of the $10 billion of future minimum payments required under operating leases as disclosed in Note 30. However, the population of contracts subject to balance sheet recognition and their initial measurement remains under evaluation. The Firm does not expect material changes to the recognition of operating lease expense in its Consolidated statements of income. 136 • customers • Leases Summary of guidance • • • Requires that revenue from contracts with customers be recognized upon transfer of control of a good or service in the amount of consideration expected to be received. Changes the accounting for certain contract costs, including whether they may be offset against revenue in the Consolidated statements of income, and requires additional disclosures about revenue and contract costs. May be adopted using a full retrospective approach or a modified, cumulative effect approach wherein the guidance is applied only to existing contracts as of the date of initial application, and to new contracts transacted after that date. Effects on financial statements • • Required effective date: January 1, 2018. (a) Because the guidance does not apply to revenue associated with financial instruments, including loans and securities that are accounted for under other U.S. GAAP, the Firm does not expect the new revenue recognition guidance to have a material impact on the elements of its Consolidated statements of income most closely associated with financial instruments, including securities gains, interest income and interest expense. • The Firm plans to adopt the revenue recognition guidance in the first quarter of 2018. The Firm's implementation efforts include the identification of revenue within the scope of the guidance, as well as the evaluation of revenue contracts and related accounting policies. While the Firm has not yet identified any material changes in the timing of revenue recognition, the Firm's review is ongoing, and it continues to evaluate the presentation of certain contract costs (whether presented gross or offset against noninterest revenue). Recognition and measurement of financial assets and financial liabilities Issued January 2016 Issued February 2016 JPMorgan Chase & Co./2016 Annual Report Standard ACCOUNTING AND REPORTING DEVELOPMENTS AFS securities 238.9 0.7 Loans 2.2 0.6 MSRS 6.1 6.1 Private equity investments (b) 1.7 1.6 Other 26.4 0.5 Total assets measured at fair value on a recurring basis 647.4 13.7 23.2 372.1 64.1 follows and the judgments made in evaluating the risk factors related to its loss estimates, management believes that its current estimate of the allowance for credit losses is appropriate. Fair value of financial instruments, MSRs and commodities inventory JPMorgan Chase carries a portion of its assets and liabilities at fair value. The majority of such assets and liabilities are measured at fair value on a recurring basis. Certain assets and liabilities are measured at fair value on a nonrecurring basis, including certain mortgage, home equity and other loans, where the carrying value is based on the fair value of the underlying collateral. Assets measured at fair value The following table includes the Firm's assets measured at fair value and the portion of such assets that are classified within level 3 of the valuation hierarchy. For further Trading assets information, see Note 3. December 31, 2016 (in billions, except ratio data) Total assets at fair value Total level 3 assets Trading debt and equity instruments $ 308.0 $ 7.9 Derivative receivables(a) 5.8 Financial Accounting Standards Board ("FASB") Standards adopted during 2016 Total assets measured at fair value on a nonrecurring basis Total assets measured at fair value Based upon the updated valuations for all of its reporting units, the Firm concluded that the goodwill allocated to its reporting units was not impaired at December 31, 2016. The fair values of these reporting units exceeded their carrying values by approximately 10%-130% for all JPMorgan Chase & Co./2016 Annual Report 133 Management's discussion and analysis reporting units and did not indicate a significant risk of goodwill impairment based on current projections and valuations. The projections for all of the Firm's reporting units are consistent with management's current short-term business outlook assumptions, and in the longer term, incorporate a set of macroeconomic assumptions and the Firm's best estimates of long-term growth and returns on equity of its businesses. Where possible, the Firm uses third-party and peer data to benchmark its assumptions and estimates. Declines in business performance, increases in credit losses, increases in equity capital requirements, as well as deterioration in economic or market conditions, adverse estimates of regulatory or legislative changes or increases in the estimated market cost of equity, could cause the estimated fair values of the Firm's reporting units or their associated goodwill to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. For additional information on goodwill, see Note 17. Income taxes JPMorgan Chase is subject to the income tax laws of the various jurisdictions in which it operates, including U.S. federal, state and local, and non-U.S. jurisdictions. These laws are often complex and may be subject to different interpretations. To determine the financial statement impact of accounting for income taxes, including the provision for income tax expense and unrecognized tax benefits, JPMorgan Chase must make assumptions and judgments about how to interpret and apply these complex tax laws to numerous transactions and business events, as well as make judgments regarding the timing of when certain items may affect taxable income in the U.S. and non-U.S. tax jurisdictions. JPMorgan Chase's interpretations of tax laws around the world are subject to review and examination by the various taxing authorities in the jurisdictions where the Firm operates, and disputes may occur regarding its view on a tax position. These disputes over interpretations with the various taxing authorities may be settled by audit, administrative appeals or adjudication in the court systems of the tax jurisdictions in which the Firm operates. JPMorgan Chase regularly reviews whether it may be assessed additional income taxes as a result of the resolution of these matters, and the Firm records additional reserves as appropriate. In addition, the Firm may revise its estimate of income taxes due to changes in income tax laws, legal interpretations, and business strategies. It is possible that revisions in the Firm's estimate of income taxes may materially affect the Firm's results of operations in any reporting period. The Firm's provision for income taxes is composed of current and deferred taxes. Deferred taxes arise from differences between assets and liabilities measured for financial reporting versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. The Firm has also recognized deferred tax assets in connection with certain NOLs and tax credits. The Firm Securities gains performs regular reviews to ascertain whether its deferred tax assets are realizable. These reviews include management's estimates and assumptions regarding future taxable income, which also incorporates various tax planning strategies, including strategies that may be available to utilize NOLS before they expire. In connection with these reviews, if it is determined that a deferred tax asset is not realizable, a valuation allowance is established. The valuation allowance may be reversed in a subsequent reporting period if the Firm determines that, based on revised estimates of future taxable income or changes in tax planning strategies, it is more likely than not that all or part of the deferred tax asset will become realizable. As of December 31, 2016, management has determined it is more likely than not that the Firm will realize its deferred tax assets, net of the existing valuation allowance. JPMorgan Chase does not record U.S. federal income taxes on the undistributed earnings of certain non-U.S. subsidiaries, to the extent management has determined such earnings have been reinvested abroad for an indefinite period of time. Changes to the income tax rates applicable to these non-U.S. subsidiaries may have a material impact on the effective tax rate in a future period if such changes were to occur. The Firm adjusts its unrecognized tax benefits as necessary when additional information becomes available. Uncertain tax positions that meet the more-likely-than-not recognition threshold are measured to determine the amount of benefit to recognize. An uncertain tax position is measured at the largest amount of benefit that management believes is more likely than not to be realized upon settlement. It is possible that the reassessment of JPMorgan Chase's unrecognized tax benefits may have a material impact on its effective income tax rate in the period in which the reassessment occurs. For additional information on income taxes, see Note 26. Litigation reserves For a description of the significant estimates and judgments associated with establishing litigation reserves, see Note 31. JPMorgan Chase & Co./2016 Annual Report Management applies significant judgment when estimating the fair value of its reporting units. Estimates of fair value are dependent upon estimates of (a) the future earnings potential of the Firm's reporting units, including the estimated effects of regulatory and legislative changes, (b) long-term growth rates and (c) the estimated market cost of equity. Imprecision in estimating these factors can affect the estimated fair value of the reporting units. 1.6 Under U.S. GAAP, goodwill must be allocated to reporting units and tested for impairment at least annually. The Firm's process and methodology used to conduct goodwill impairment testing is described in Note 17. The Firm uses various methodologies and assumptions in the determination of fair value. The use of methodologies or assumptions different than those used by the Firm could result in a different estimate of fair value at the reporting date. For a detailed discussion of the Firm's valuation process and hierarchy, and its determination of fair value for individual financial instruments, see Note 3. $ Total Firm assets $ 649.0 2,491.0 $ 0.8 24.0 Level 3 assets as a percentage of total Firm assets(a) Level 3 assets as a percentage of total Firm assets at fair value(a) 1.0% 3.7% (a) For purposes of table above, the derivative receivables total reflects the impact of netting adjustments; however, the $5.8 billion of derivative receivables classified as level 3 does not reflect the netting adjustment as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. (b) Private equity instruments represent investments within Corporate. Valuation Details of the Firm's processes for determining fair value are set out in Note 3. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed models that use significant unobservable inputs and are therefore classified within level 3 of the valuation hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate model to use. Second, the lack of observability of certain significant inputs requires management to assess all relevant empirical data in deriving valuation inputs including, for example, transaction details, yield curves, interest rates, prepayment rates, default rates, volatilities, correlations, equity or debt prices, valuations of comparable instruments, foreign exchange rates and credit curves. For further discussion of the valuation of level 3 instruments, including unobservable inputs used, see Note 3. For instruments classified in levels 2 and 3, management judgment must be applied to assess the appropriate level of valuation adjustments to reflect counterparty credit quality, the Firm's creditworthiness, market funding rates, liquidity considerations, unobservable parameters, and for portfolios that meet specified criteria, the size of the net open risk position. The judgments made are typically affected by the type of product and its specific contractual terms, and the level of liquidity for the product or within the market as a whole. For further discussion of valuation adjustments applied by the Firm see Note 3. Imprecision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. Goodwill impairment FASB Standards issued but not yet adopted (continued) Standard Summary of guidance The success of the Firm's business simplification initiatives and the effectiveness of its control agenda; • • • • • • • • • • • Ability of the Firm to develop new products and services, and the extent to which products or services previously sold by the Firm (including but not limited to mortgages and asset-backed securities) require the Firm to incur liabilities or absorb losses not contemplated at their initiation or origination; Acceptance of the Firm's new and existing products and services by the marketplace and the ability of the Firm to innovate and to increase market share; counterparties or competitors; Ability of the Firm to attract and retain qualified employees; Technology changes instituted by the Firm, its Ability of the Firm to deal effectively with an economic Changes in trade, monetary and fiscal policies and laws; • Changes in income tax laws and regulations; • Securities and capital markets behavior, including changes in market liquidity and volatility; • • • Changes in investor sentiment or consumer spending or savings behavior; Ability of the Firm to manage effectively its capital and liquidity, including approval of its capital plans by banking regulators; Changes in credit ratings assigned to the Firm or its subsidiaries; • Damage to the Firm's reputation; • • • slowdown or other economic or market disruption; Heightened regulatory and governmental oversight and scrutiny of JPMorgan Chase's business practices, including dealings with retail customers; Ability of the Firm to control expense; Changes in the credit quality of the Firm's customers and counterparties; Mamull Marianne Lake Executive Vice President and Chief Financial Officer February 28, 2017 JPMorgan Chase & Co./2016 Annual Report 139 Report of independent registered public accounting firm pwc To the Board of Directors and Stockholders of JPMorgan Chase & Co.: In our opinion, the accompanying consolidated balance sheets and the related consolidated statements of income, comprehensive income, changes in stockholders' equity and cash flows present fairly, in all material respects, the financial position of JPMorgan Chase & Co. and its subsidiaries (the "Firm") at December 31, 2016 and 2015 and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2016 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Firm maintained, in all material respects, effective internal control over financial reporting as of December 31, 2016 based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Firm's management is responsible for these financial statements, for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying "Management's report on internal control over financial reporting". Our responsibility is to express opinions on these financial statements and on the Firm's internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. PricewaterhouseCoopers LLP February 28, 2017 PricewaterhouseCoopers LLP • 300 Madison Avenue • New York, NY 10017 140 Chairman and Chief Executive Officer Competitive pressures; спие Jone Dinin Adequacy of the Firm's risk management framework, disclosure controls and procedures and internal control over financial reporting; Adverse judicial or regulatory proceedings; Changes in applicable accounting policies, including the introduction of new accounting standards; Ability of the Firm to determine accurate values of certain assets and liabilities; Occurrence of natural or man-made disasters or calamities or conflicts and the Firm's ability to deal effectively with disruptions caused by the foregoing; Ability of the Firm to maintain the security of its financial, accounting, technology, data processing and other operational systems and facilities; Ability of the Firm to effectively defend itself against cyberattacks and other attempts by unauthorized parties to access information of the Firm or its customers or to disrupt the Firm's systems; and The other risks and uncertainties detailed in Part I, Item 1A: Risk Factors in the Firm's Annual Report on Form 10-K for the year ended December 31, 2016. Any forward-looking statements made by or on behalf of the Firm speak only as of the date they are made, and JPMorgan Chase does not undertake to update forward- looking statements to reflect the impact of circumstances or events that arise after the date the forward-looking statements were made. The reader should, however, consult any further disclosures of a forward-looking nature the Firm may make in any subsequent Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, or Current Reports on Form 8-K. 138 JPMorgan Chase & Co./2016 Annual Report Management's report on internal control over financial reporting Management of JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is a process designed by, or under the supervision of, the Firm's principal executive and principal financial officers, or persons performing similar functions, and effected by JPMorgan Chase's Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America. JPMorgan Chase's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records, that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the Firm's assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the Firm are being made only in accordance with authorizations of JPMorgan Chase's management and directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Firm's assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management has completed an assessment of the effectiveness of the Firm's internal control over financial reporting as of December 31, 2016. In making the assessment, management used the "Internal Control - Integrated Framework" ("COSO 2013") promulgated by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO"). Based upon the assessment performed, management concluded that as of December 31, 2016, JPMorgan Chase's internal control over financial reporting was effective based upon the COSO 2013 framework. Additionally, based upon management's assessment, the Firm determined that there were no material weaknesses in its internal control over financial reporting as of December 31, 2016. The effectiveness of the Firm's internal control over financial reporting as of December 31, 2016, has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears herein. James Dimon capital and liquidity requirements affecting the Firm's businesses, and the ability of the Firm to address those requirements; Changes in laws and regulatory requirements, including Local, regional and global business, economic and political conditions and geopolitical events; The Firm has begun its implementation efforts by establishing a firmwide, cross-discipline governance structure. The Firm is currently identifying key interpretive issues, and is assessing existing credit loss forecasting models and processes against the new guidance to determine what modifications may be required. The Firm expects that the new guidance will result in an increase in its allowance for credit losses due to several factors, including: 1. The allowance related to the Firm's loans and commitments will increase to cover credit losses over the full remaining expected life of the portfolio, and will consider expected future changes in macroeconomic conditions 2. The nonaccretable difference on PCI loans will be recognized as an allowance, offset by an increase in the carrying value of the related loans 3. An allowance will be established for estimated credit losses on HTM securities • The extent of the increase is under evaluation, but will depend upon the nature and characteristics of the Firm's portfolio at the adoption date, and the macroeconomic conditions and forecasts at that date. . • Required effective date: January 1, 2018. (a) The Firm is currently evaluating the potential impact on the Consolidated Financial Statements. • Required effective date: January 1, 2018. (a) • Requires inclusion of restricted cash in the cash and cash restricted cash on the statement of cash flows Required effective date: January 1, 2020. (b) • • • Financial instruments - credit losses • Issued June 2016 Classification of certain cash receipts and cash payments in the statement of cash flows Issued August 2016 Treatment of . Replaces existing incurred loss impairment guidance and establishes a single allowance framework for financial assets carried at amortized cost (including HTM securities), which will reflect management's estimate of credit losses over the full remaining expected life of the financial assets. Eliminates existing guidance for PCI loans, and requires recognition of an allowance for expected credit losses on financial assets purchased with more than insignificant credit deterioration since origination. ⚫ Amends existing impairment guidance for AFS securities to incorporate an allowance, which will allow for reversals of impairment losses in the event that the credit of an issuer improves. • • Requires a cumulative-effect adjustment to retained earnings as of the beginning of the reporting period of adoption. Provides targeted amendments to the classification of certain cash flows, including treatment of cash payments for settlement of zero- coupon debt instruments and distributions received from equity method investments. Requires retrospective application to all periods presented. Effects on financial statements • equivalents balances in the Consolidated statements of cash flows. Requires additional disclosures to supplement the Consolidated statements of cash flows. • Based on current impairment test results, the Firm does not expect a material effect on the Consolidated Financial Statements. After adoption, the guidance may result in more frequent goodwill impairment losses due to the • (a) Early adoption is permitted. (b) Early adoption is permitted on January 1, 2019. JPMorgan Chase & Co./2016 Annual Report removal of the second condition. 137 Management's discussion and analysis FORWARD-LOOKING STATEMENTS From time to time, the Firm has made and will make forward-looking statements. These statements can be identified by the fact that they do not relate strictly to historical or current facts. Forward-looking statements often use words such as “anticipate,” “target,” “expect,” "estimate," "intend,” “plan,” “goal," "believe," or other words of similar meaning. Forward-looking statements provide JPMorgan Chase's current expectations or forecasts of future events, circumstances, results or aspirations. JPMorgan Chase's disclosures in this Annual Report contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The Firm also may make forward-looking statements in its other documents filed or furnished with the SEC. In addition, the Firm's senior management may make forward-looking statements orally to investors, analysts, representatives of the media and others. All forward-looking statements are, by their nature, subject to risks and uncertainties, many of which are beyond the Firm's control. JPMorgan Chase's actual future results may differ materially from those set forth in its forward-looking statements. While there is no assurance that any list of risks and uncertainties or risk factors is complete, below are certain factors which could cause actual results to differ from those in the forward-looking statements: • • • • • Required effective date: January 1, 2020. (a) • No material impact is expected because the guidance is to be applied prospectively, although it is anticipated that after adoption, fewer transactions will be treated as acquisitions or dispositions of a business. Requires retrospective application to all periods presented. • The Firm is currently evaluating the potential impact on the Consolidated Financial Statements. Issued November 2016 Definition of a business Issued January 2017 Goodwill Consolidated statements of income Narrows the definition of a business and clarifies that, to be considered a business, the fair value of the gross assets acquired (or disposed of) may not be substantially all concentrated in a single identifiable asset or a group of similar assets. • Issued January 2017 • Requires an impairment loss to be recognized when the estimated fair value of a reporting unit falls below its carrying value. Eliminates the second condition in the current guidance that requires an impairment loss to be recognized only if the estimated implied fair value of the goodwill is below its carrying value. • Required effective date: January 1, 2018. (a) • In addition, in order to be considered a business, a set of activities and assets must include, at a minimum, an input and a substantive process that together significantly contribute to the ability to create outputs. Asset management, administration and commissions (1,175) Consolidated balance sheets Significant accounting policies The following table identifies JPMorgan Chase's other significant accounting policies and the Note and page where a detailed description of each policy can be found. Fair value measurement Note 2 - Business changes and developments None For JPMorgan Chase's Consolidated statements of cash flows, cash is defined as those amounts included in cash and due from banks. Note 3 Fair value option Note 4 Page 168 Derivative instruments Note 6 Page 174 Noninterest revenue Page 149 Note 7 Statements of cash flows Typical master netting agreements for these types of transactions also often contain a collateral/margin agreement that provides for a security interest in, or title transfer of, securities or cash collateral/margin to the party that has the right to demand margin (the "demanding party"). The collateral/margin agreement typically requires a party to transfer collateral/margin to the demanding party with a value equal to the amount of the margin deficit on a net basis across all transactions governed by the master netting agreement, less any threshold. The collateral/margin agreement grants to the demanding party, upon default by the counterparty, the right to set-off any amounts payable by the counterparty against any posted collateral or the cash equivalent of any posted collateral/margin. It also grants to the demanding party the right to liquidate collateral/margin and to apply the proceeds to an amount payable by the counterparty. 146 JPMorgan Chase & Co./2016 Annual Report The most common type of VIE is an SPE. SPES are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. The basic SPE structure involves a company selling assets to the SPE; the SPE funds the purchase of those assets by issuing securities to investors. The legal documents that govern the transaction specify how the cash earned on the assets must be allocated to the SPE's investors and other parties that have rights to those cash flows. SPEs are generally structured to insulate investors from claims on the SPE's assets by creditors of other entities, including the creditors of the seller of the assets. The primary beneficiary of a VIE (i.e., the party that has a controlling financial interest) is required to consolidate the assets and liabilities of the VIE. The primary beneficiary is the party that has both (1) the power to direct the activities of the VIE that most significantly impact the VIE's economic performance; and (2) through its interests in the VIE, the obligation to absorb losses or the right to receive benefits from the VIE that could potentially be significant to the VIE. To assess whether the Firm has the power to direct the activities of a VIE that most significantly impact the VIE's economic performance, the Firm considers all the facts and circumstances, including its role in establishing the VIE and its ongoing rights and responsibilities. This assessment includes, first, identifying the activities that most significantly impact the VIE's economic performance; and second, identifying which party, if any, has power over those activities. In general, the parties that make the most significant decisions affecting the VIE (such as asset managers, collateral managers, servicers, or owners of call options or liquidation rights over the VIE's assets) or have the right to unilaterally remove those decision-makers are deemed to have the power to direct the activities of a VIE. To assess whether the Firm has the obligation to absorb losses of the VIE or the right to receive benefits from the VIE that could potentially be significant to the VIE, the Firm considers all of its economic interests, including debt and equity investments, servicing fees, and derivatives or other arrangements deemed to be variable interests in the VIE. This assessment requires that the Firm apply judgment in determining whether these interests, in the aggregate, are considered potentially significant to the VIE. Factors considered in assessing significance include: the design of the VIE, including its capitalization structure; subordination of interests; payment priority; relative share of interests held across various classes within the VIE's capital structure; and the reasons why the interests are held by the Firm. The Firm performs on-going reassessments of: (1) whether entities previously evaluated under the majority voting- interest framework have become VIES, based on certain events, and therefore subject to the VIE consolidation framework; and (2) whether changes in the facts and circumstances regarding the Firm's involvement with a VIE cause the Firm's consolidation conclusion to change. Use of estimates in the preparation of consolidated financial statements For further discussion of the Firm's derivative instruments, see Note 6. For further discussion of the Firm's repurchase and reverse repurchase agreements, and securities borrowing and lending agreements, see Note 13. The preparation of the Consolidated Financial Statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenue and expense, and disclosures of contingent assets and liabilities. Actual results could be different from these estimates. JPMorgan Chase revalues assets, liabilities, revenue and expense denominated in non-U.S. currencies into U.S. dollars using applicable exchange rates. Gains and losses relating to translating functional currency financial statements for U.S. reporting are included in OCI within stockholders' equity. Gains and losses relating to nonfunctional currency transactions, including non-U.S. operations where the functional currency is the U.S. dollar, are reported in the Consolidated statements of income. Offsetting assets and liabilities U.S. GAAP permits entities to present derivative receivables and derivative payables with the same counterparty and the related cash collateral receivables and payables on a net basis on the Consolidated balance sheets when a legally enforceable master netting agreement exists. U.S. GAAP also permits securities sold and purchased under repurchase agreements to be presented net when specified conditions are met, including the existence of a legally enforceable master netting agreement. The Firm has elected to net such balances when the specified conditions are met. The Firm uses master netting agreements to mitigate counterparty credit risk in certain transactions, including derivatives transactions, repurchase and reverse repurchase agreements, and securities borrowed and loaned agreements. A master netting agreement is a single contract with a counterparty that permits multiple transactions governed by that contract to be terminated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due after expiration of any grace period). Upon the exercise of termination rights by the non- defaulting party (i) all transactions are terminated, (ii) all transactions are valued and the positive value or "in the money" transactions are netted against the negative value or "out of the money" transactions and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. Upon exercise of repurchase agreement and securities loan default rights in general (i) all transactions are terminated and accelerated, (ii) all values of securities or cash held or to be delivered are calculated, and all such sums are netted against each other and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. JPMorgan Chase & Co./2016 Annual Report 147 Notes to consolidated financial statements Foreign currency translation Page 187 Interest income and interest expense Note 8 Page 232 Goodwill and Mortgage servicing rights Note 17 Page 240 Premises and equipment Note 18 Page 244 Note 16 Long-term debt Page 245 Income taxes Note 26 Page 250 Off-balance sheet lending-related financial instruments, guarantees and other commitments Note 21 Variable interest entities Page 227 Note 15 Page 189 Pension and other postretirement employee benefit plans Note 9 Employee stock-based incentives Note 10 Page 197 Securities Note 12 Page 199 Securities financing activities Note 13 Page 205 Loans Note 14 Page 208 Allowance for credit losses VIES are entities that, by design, either (1) lack sufficient equity to permit the entity to finance its activities without additional subordinated financial support from other parties, or (2) have equity investors that do not have the ability to make significant decisions relating to the entity's operations through voting rights, or do not have the obligation to absorb the expected losses, or do not have the right to receive the residual returns of the entity. Variable Interest Entities The Firm's investment companies have investments in both publicly-held and privately-held entities, including investments in buyouts, growth equity and venture opportunities. These investments are accounted for under investment company guidelines and accordingly, irrespective of the percentage of equity ownership interests held, are carried on the Consolidated balance sheets at fair value, and are recorded in other assets. Certain Firm-sponsored asset management funds are structured as limited partnerships or limited liability companies. For many of these entities, the Firm is the general partner or managing member, but the non-affiliated partners or members have the ability to remove the Firm as the general partner or managing member without cause (i.e., kick-out rights), based on a simple majority vote, or the non-affiliated partners or members have rights to participate in important decisions. Accordingly, the Firm does not consolidate these funds. In the limited cases where the nonaffiliated partners or members do not have substantive kick-out or participating rights, the Firm consolidates the funds. Beneficial interests issued by consolidated VIES (5,707) (5,632) (834) Proceeds from long-term borrowings 83,070 79,611 9,242 78,515 Proceeds from issuance of preferred stock Treasury stock and warrants repurchased Dividends paid All other financing activities, net Net cash provided by/(used in) financing activities Effect of exchange rate changes on cash and due from banks Net increase/(decrease) in cash and due from banks Payments of long-term borrowings (57,828) (2,461) Commercial paper and other borrowed funds 38,411 20,115 (51,749) (2,825) (114,949) 3,703 106,980 2,181 (165,636) Net cash provided by/(used in) investing activities Financing activities Net change in: Deposits Federal funds purchased and securities loaned or sold under repurchase agreements 97,336 13,007 (88,678) 89,346 (39,415) 10,905 Cash and due from banks at the beginning of the period Note 29 Cash and due from banks at the end of the period Cash interest paid (67,247) 1,392 The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2016 Annual Report 145 Notes to consolidated financial statements Note 1 - Basis of presentation JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm"), a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the U.S., with operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. For a discussion of the Firm's business segments, see Note 33. 9,423 The accounting and financial reporting policies of JPMorgan Chase and its subsidiaries conform to U.S. GAAP. Additionally, where applicable, the policies conform to the accounting and reporting guidelines prescribed by regulatory authorities. The Consolidated Financial Statements include the accounts of JPMorgan Chase and other entities in which the Firm has a controlling financial interest. All material intercompany balances and transactions have been eliminated. Assets held for clients in an agency or fiduciary capacity by the Firm are not assets of JPMorgan Chase and are not included on the Consolidated balance sheets. The Firm determines whether it has a controlling financial interest in an entity by first evaluating whether the entity is a voting interest entity or a variable interest entity. Effective January 1, 2016, the Firm adopted new accounting guidance related to the consolidation of legal entities such as limited partnerships, limited liability corporations, and securitization structures. The guidance eliminated the deferral issued by the FASB in February 2010 of the accounting guidance for VIES for certain investment funds, including mutual funds, private equity funds and hedge funds. In addition, the guidance amends the evaluation of fees paid to a decision-maker or a service provider, and exempts certain money market funds from consolidation. Furthermore, asset management funds structured as limited partnerships or certain limited liability companies are now evaluated for consolidation as voting interest entities if the non-managing partners or members have the ability to remove the Firm as the general partner or managing member without cause (i.e., kick-out rights) based on a simple majority vote, or the non-affiliated partners or members have rights to participate in important decisions. Accordingly, the Firm does not consolidate these voting interest entities. However, in the limited cases where the non-managing partners or members do not have substantive kick-out or participating rights, the Firm evaluates the funds as VIES and consolidates if it is the general partner or managing member and has a potentially significant variable interest. There was no material impact on the Firm's Consolidated Financial Statements upon adoption of this accounting guidance. Voting Interest Entities Voting interest entities are entities that have sufficient equity and provide the equity investors voting rights that enable them to make significant decisions relating to the entity's operations. For these types of entities, the Firm's determination of whether it has a controlling interest is primarily based on the amount of voting equity interests held. Entities in which the Firm has a controlling financial interest, through ownership of the majority of the entities' voting equity interests, or through other contractual rights that give the Firm control, are consolidated by the Firm. Investments in companies in which the Firm has significant influence over operating and financing decisions (but does not own a majority of the voting equity interests) are accounted for (i) in accordance with the equity method of accounting (which requires the Firm to recognize its proportionate share of the entity's net earnings), or (ii) at fair value if the fair value option was elected. These investments are generally included in other assets, with income or loss included in other income. Certain amounts reported in prior periods have been reclassified to conform with the current presentation. Consolidation 2,405 Cash income taxes paid, net 7,220 $ 8,194 (65,275) 5,893 8,847 (9,082) (5,616) (4,760) (8,476) (7,873) (6,990) (467) $ 98,271 (135) 3,383 20,490 23,873 $ $ 9,508 $ (726) (187,511) (276) (7,341) 27,831 (768) 118,228 (1,125) (11,940) 39,771 20,490 $ 27,831 (68,949) Page 255 Litigation Note 31 . • Collateral characteristics • Deal-specific payment and loss allocations • Current market assumptions related to yield, prepayment speed, conditional default rates and loss severity Collateralized loan obligations ("CLOS") specific inputs: • Mortgage- and asset-backed securities specific inputs: . Deal-specific payment and loss allocations • Expected prepayment speed, conditional default rates, loss severity . Credit spreads • Credit rating data Physical commodities Derivatives Collateral characteristics In addition, the following inputs to discounted cash flows are used for the following products: Discounted cash flows . • Discount rates Servicing costs Fair value is based on observable prices for mortgage-backed securities with similar collateral and incorporates adjustments to these prices to account for differences between the securities and the value of the underlying loans, which include credit characteristics, portfolio composition, and liquidity. JPMorgan Chase & Co./2016 Annual Report Predominantly level 2 151 Notes to consolidated financial statements Product/instrument Investment and trading securities Valuation methodology, inputs and assumptions Quoted market prices are used where available. In the absence of quoted market prices, securities are valued based on: Classifications in the valuation hierarchy Level 1 Level 2 or 3 • Observable market prices for similar securities • Relevant broker quotes Valued using observable market prices or data • Projected interest income, late-fee revenue and loan repayment rates Exchange-traded derivatives that are actively traded and valued using the exchange price. . Certain interest rate and FX exotic options specific inputs include: . Interest rate correlation • Interest rate spread volatility Foreign exchange correlation • Correlation between interest rates and foreign exchange rates Long-dated equity volatilities . Certain commodity derivatives specific inputs include: Commodity volatility • Forward commodity price Additionally, adjustments are made to reflect counterparty credit quality (CVA), the Firm's own creditworthiness (DVA), and the impact of funding (FVA). See pages 164-165 of this Note. JPMorgan Chase & Co./2016 Annual Report Parameters describing the evolution of underlying interest rates • Certain long-dated equity option specific inputs include: • Actual transactions, where available, are used to regularly recalibrate unobservable parameters Contractual terms including the period to maturity • Readily observable parameters including interest rates and volatility • Credit quality of the counterparty and of the Firm Predominantly level 1 and 2 Level 1 Level 2 or 3 152 • Market funding levels • Correlation levels In addition, specific inputs used for derivatives that are valued based on models with significant unobservable inputs are as follows: Structured credit derivatives specific inputs include: . • . CDS spreads and recovery rates Credit correlation between the underlying debt instruments (levels are modeled on a transaction basis and calibrated to liquid benchmark tranche indices) Derivatives that are valued using models such as the Black-Scholes option pricing model, simulation models, or a combination of models, that use observable or unobservable valuation inputs (e.g., plain vanilla options and interest rate and CDS). Inputs include: 48,592 40,444 (123,959) (70,804) (121,504) 15,429 18,604 (80,996) (108,962) residential mortgage loans expected to be sold Trading loans Where appropriate, the Firm also applies adjustments to its estimates of fair value in order to appropriately reflect counterparty credit quality (CVA), the Firm's own creditworthiness (DVA) and the impact of funding (FVA), using a consistent framework across the Firm. For more information on such adjustments see Credit and funding adjustments on page 164 of this Note. Valuation model review and approval If prices or quotes are not available for an instrument or a similar instrument, fair value is generally determined using valuation models that consider relevant transaction data such as maturity and use as inputs market-based or independently sourced parameters. Where this is the case the price verification process described above is applied to the inputs to those models. The Model Risk function reviews and approves a wide range of models, including risk management, valuation, and regulatory capital models used by the Firm. The Model Risk function is independent of model users and developers. The Firmwide Model Risk Executive reports to the Firm's CRO. When reviewing a model, the Model Risk function analyzes and challenges the model methodology, and the reasonableness of model assumptions and may perform or require additional testing, including back-testing of model outcomes. The Model Risk function reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances, the head of the Model Risk function may grant exceptions to the Firm's model risk policy to allow a model to be used prior to review or approval. The Model Risk function may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. Valuation hierarchy A three-level valuation hierarchy has been established under U.S. GAAP for disclosure of fair value measurements. The valuation hierarchy is based on the transparency of inputs to the valuation of an asset or liability as of the measurement date. The three levels are defined as follows. be implied from observable market data. Such prices or parameters must be estimated and are, therefore, subject to management judgment. Unobservable parameter valuation adjustments are applied to reflect the uncertainty inherent in the resulting valuation estimate. • Level 1 - inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active markets. Level 2-inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument. Level 3 - one or more inputs to the valuation methodology are unobservable and significant to the fair value measurement. A financial instrument's categorization within the valuation hierarchy is based on the lowest level of input that is significant to the fair value measurement. 150 JPMorgan Chase & Co./2016 Annual Report • Notes to consolidated financial statements • 149 Page 262 148 JPMorgan Chase & Co./2016 Annual Report Note 3 - Fair value measurement JPMorgan Chase carries a portion of its assets and liabilities at fair value. These assets and liabilities are predominantly carried at fair value on a recurring basis (i.e., assets and liabilities that are measured and reported at fair value on the Firm's Consolidated balance sheets). Certain assets (e.g., certain mortgage, home equity and other loans where the carrying value is based on the fair value of the underlying collateral), liabilities and unfunded lending- related commitments are measured at fair value on a nonrecurring basis; that is, they are not measured at fair value on an ongoing basis but are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is based on quoted market prices or inputs, where available. If prices or quotes are not available, fair value is based on models that consider relevant transaction characteristics (such as maturity) and use as inputs observable or unobservable market parameters, including but not limited to yield curves, interest rates, volatilities, equity or debt prices, foreign exchange rates and credit curves. Valuation adjustments may be made to ensure that financial instruments are recorded at fair value, as described below. The level of precision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. The Firm uses various methodologies and assumptions in the determination of fair value. The use of different methodologies or assumptions by other market participants compared with those used by the Firm could result in a different estimate of fair value at the reporting date. Valuation process Risk-taking functions are responsible for providing fair value estimates for assets and liabilities carried on the Consolidated balance sheets at fair value. The Firm's VCG, which is part of the Firm's Finance function and independent of the risk-taking functions, is responsible for verifying these estimates and determining any fair value adjustments that may be required to ensure that the Firm's positions are recorded at fair value. The VGF is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The VGF is chaired by the Firmwide head of the VCG (under the direction of the Firm's Controller), and includes sub-forums covering the CIB, CCB, CB, AWM and certain corporate functions including Treasury and CIO. JPMorgan Chase & Co./2016 Annual Report Price verification process The VCG verifies fair value estimates provided by the risk- taking functions by leveraging independently derived prices, valuation inputs and other market data, where available. Where independent prices or inputs are not available, the VCG performs additional review to ensure the reasonableness of the estimates. The additional review may include evaluating the limited market activity including client unwinds, benchmarking valuation inputs to those used for similar instruments, decomposing the valuation of structured instruments into individual components, comparing expected to actual cash flows, reviewing profit and loss trends, and reviewing trends in collateral valuation. There are also additional levels of management review for more significant or complex positions. The VCG determines any valuation adjustments that may be required to the estimates provided by the risk-taking functions. No adjustments are applied for instruments classified within level 1 of the fair value hierarchy (see below for further information on the fair value hierarchy). For other positions, judgment is required to assess the need for valuation adjustments to appropriately reflect liquidity considerations, unobservable parameters, and, for certain portfolios that meet specified criteria, the size of the net open risk position. The determination of such adjustments follows a consistent framework across the Firm: Liquidity valuation adjustments are considered where an observable external price or valuation parameter exists but is of lower reliability, potentially due to lower market activity. Liquidity valuation adjustments are applied and determined based on current market conditions. Factors that may be considered in determining the liquidity adjustment include analysis of: (1) the estimated bid- offer spread for the instrument being traded; (2) alternative pricing points for similar instruments in active markets; and (3) the range of reasonable values that the price or parameter could take. The Firm manages certain portfolios of financial instruments on the basis of net open risk exposure and, as permitted by U.S. GAAP, has elected to estimate the fair value of such portfolios on the basis of a transfer of the entire net open risk position in an orderly transaction. Where this is the case, valuation adjustments may be necessary to reflect the cost of exiting a larger-than-normal market-size net open risk position. Where applied, such adjustments are based on factors that a relevant market participant would consider in the transfer of the net open risk position, including the size of the adverse market move that is likely to occur during the period required to reduce the net open risk position to a normal market-size. Unobservable parameter valuation adjustments may be made when positions are valued using prices or input parameters to valuation models that are unobservable due to a lack of market activity or because they cannot The following table describes the valuation methodologies generally used by the Firm to measure its significant products/ instruments at fair value, including the general classification of such instruments pursuant to the valuation hierarchy. conforming Product/instrument Valuation methodology • Lending-related commitments are valued similar to loans and reflect the portion of an unused commitment expected, based on the Firm's average portfolio historical experience, to become funded prior to an obligor default For information regarding the valuation of loans measured at collateral value, see Note 14. Valuations are based on discounted cash flows, which consider: • Credit losses which consider expected and current default rates, and loss severity Prepayment speed Valuations are based on discounted cash flows, which consider: Credit spreads, derived from the cost of CDS; or benchmark credit curves developed by the Firm, by industry and credit rating Prepayment speed • Discount rates For information regarding the valuation of loans measured at collateral value, see Note 14. Held for investment credit card Valuations are based on discounted cash flows, which consider: receivables Predominantly level 3 Predominantly level 3 Level 3 . Credit costs the allowance for loan losses is considered a reasonable proxy for the credit cost Servicing costs • Where observable market data is unavailable or limited, valuations are based on discounted cash flows, which consider the following: Credit spreads derived from the cost of CDS; or benchmark credit curves developed by the Firm, by industry and credit rating Prepayment speed Held for investment consumer loans, excluding credit card Valuations are based on discounted cash flows, which consider: • Derivative features: for further information refer to the discussion of derivatives below. Classifications in the valuation hierarchy Predominantly level 2 • Market rates for the respective maturity • Collateral Loans and lending-related commitments - wholesale Loans carried at fair value (e.g. trading loans and non-trading loans) Where observable market data is available, valuations are based on: • Observed market prices (circumstances are infrequent) Level 2 or 3 • Relevant broker quotes • Observed market prices for similar instruments Loans held for investment and associated lending-related commitments Loans consumer Securities financing agreements 90,664 Page 189 65,950 December 31, (in millions) 2016 2015 Assets Trading assets Loans All other assets (a) The following table presents information on assets and liabilities related to VIEs that are consolidated by the Firm at December 31, 2016 and 2015. The difference between total VIE assets and liabilities represents the Firm's interests in those entities, which were eliminated in consolidation. Total assets Beneficial interests issued by consolidated VIES All other liabilities Total liabilities $ 3,185 $ 75,614 $ 3,321 82,120 $ Liabilities $ 2,490,972 $ 2,351,698 Total liabilities and stockholders' equity 247,573 4,105 4,105 Additional paid-in capital 91,627 92,500 Retained earnings 162,440 146,420 Accumulated other comprehensive income 192 Shares held in restricted stock units ("RSU”) trust, at cost (472,953 shares) Treasury stock, at cost (543,744,003 and 441,459,392 shares) (21) (21) (28,854) (21,691) Total stockholders' equity 254,190 3,736 75,104 2,765 26,068 81,605 39,047 $ 6,005 8,905 26,068 26,068 20,063 Common stock Balance at January 1 and December 31 - 4,105 4,105 Additional paid-in capital Balance at January 1 92,500 93,270 93,828 Shares issued and commitments to issue common stock for employee stock-based compensation awards, and related tax effects 4,105 26,068 $ 20,063 $ 11,158 $ 2014 490 41,879 809 $ 39,537 $ 42,688 The assets of the consolidated VIES are used to settle the liabilities of those entities. The holders of the beneficial interests do not have recourse to the general credit of JPMorgan Chase. At December 31, 2016 and 2015, the Firm provided limited program-wide credit enhancement of $2.4 billion and $2.0 billion, respectively, related to its Firm-administered multi-seller conduits, which are eliminated in consolidation. For further discussion, see Note 16. The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2016 Annual Report 143 Consolidated statements of changes in stockholders' equity Year ended December 31, (in millions, except per share data) Preferred stock Balance at January 1 Issuance of preferred stock Balance at December 31 2016 2015 $ (334) 26,068 Stockholders' equity Commercial paper Other borrowed funds (included $9,105 and $9,911 at fair value) Trading liabilities Accounts payable and other liabilities (included $9,120 and $4,401 at fair value) $ 23,873 $ 20,490 Federal funds purchased and securities loaned or sold under repurchase agreements (included $687 and $3,526 at fair value) 365,762 229,967 212,575 96,409 76,448 372,130 343,839 289,059 340,015 Deposits (included $13,912 and $12,516 at fair value) Liabilities Other assets (included $7,557 and $7,604 at fair value and assets pledged of $1,603 and $1,286) Total assets (a) December 31, (in millions, except share data) Assets Cash and due from banks Deposits with banks 2016 2015 Federal funds sold and securities purchased under resale agreements (included $21,506 and $23,141 at fair value) Securities borrowed (included $0 and $395 at fair value) Trading assets (included assets pledged of $115,847 and $115,284) Securities (included $238,891 and $241,754 at fair value and assets pledged of $16,115 and $14,883) Loans (included $2,230 and $2,861 at fair value) Allowance for loan losses Loans, net of allowance for loan losses Accrued interest and accounts receivable Premises and equipment Goodwill Mortgage servicing rights Other intangible assets 290,827 Preferred stock ($1 par value; authorized 200,000,000 shares: issued 2,606,750 shares) Common stock ($1 par value; authorized 9,000,000,000 shares; issued 4,104,933,895 shares) 894,765 (13,776) 152,678 11,738 15,562 22,705 21,105 136,659 126,897 165,666 190,543 39,047 41,879 295,245 288,651 2,236,782 2,104,125 Commitments and contingencies (see Notes 29, 30 and 31) 177,638 $ 1,375,179 $ 1,279,715 Total liabilities(a) Long-term debt (included $37,686 and $33,065 at fair value) (13,555) 880,989 823,744 52,330 46,605 14,131 14,362 47,288 47,325 6,096 6,608 862 1,015 112,076 $ 2,490,972 $ 2,351,698 105,572 Beneficial interests issued by consolidated VIES (included $120 and $787 at fair value) 837,299 (436) 98,721 Other 1,799 1,785 2,113 (61,107) (48,109) (67,525) 60,196 4,362 49,363 (20,007) 62,212 (24,814) 2,313 12,165 1,020 (5,815) 71,407 1,333 4,651 4,759 Other assets Trading liabilities Accounts payable and other liabilities Other operating adjustments Net cash provided by operating activities Investing activities Net change in: 2016 2015 2014 $ 24,733 $ 24,442 $ 21,745 5,361 3,827 3,139 5,478 4,940 22,664 Accrued interest and accounts receivable (3,637) (3,701) Proceeds from paydowns and maturities Purchases 6,218 6,099 4,169 (143) (6,204) Held-to-maturity securities: (10,345) Proceeds from paydowns and maturities Proceeds from sales Purchases Proceeds from sales and securitizations of loans held-for-investment Other changes in loans, net All other investing activities, net (508) Available-for-sale securities: 3,190 (17,468) Federal funds sold and securities purchased under resale agreements (9,166) 5,198 (28,972) 26,818 3,740 (23,361) 6,058 (1,827) (5,122) 314 20,196 73.466 36,593 Deposits with banks (25,747) 144,462 (168,426) (4,517) Securities borrowed 30,848 Net change in: (1,647) (1,515) (1,125) Common stock ($1.88, $1.72 and $1.58 per share for 2016, 2015 and 2014, respectively) (6,912) (6,484) (6,078) Preferred stock Balance at December 31 146,420 129,977 Accumulated other comprehensive income Balance at January 1 Cumulative effect of change in accounting principle Other comprehensive income/(loss) Balance at December 31 162,440 Shares held in RSU Trust, at cost Dividends declared: 24,442 (539) Trading assets (334) (50) Balance at December 31 91,627 92,500 21,745 93,270 Balance at January 1 Net income 146,420 129,977 115,435 (154) 24,733 Retained earnings Balance at January 1 and December 31 Cumulative effect of change in accounting principle Balance at January 1 1,751 (17,856) $ 254,190 $ 247,573 $ 231,727 The Notes to Consolidated Financial Statements are an integral part of these statements. 144 JPMorgan Chase & Co./2016 Annual Report Consolidated statements of cash flows Year ended December 31, (in millions) Operating activities Net income Provision for credit losses Depreciation and amortization Deferred tax expense Other Proceeds from sales, securitizations and paydowns of loans held-for-sale Treasury stock, at cost Originations and purchases of loans held-for-sale 1,781 (21,691) (4,760) Adjustments to reconcile net income to net cash provided by/(used in) operating activities: (17,856) (5,616) Balance at December 31 (14,847) Total stockholders' equity Purchase of treasury stock Reissuance from treasury stock 2,189 1,199 154 (1,521) (1,175) 192 (1,997) 192 990 2,189 (21) (21) (21) (21,691) (9,082) 1,919 (28,854) ($ in trillions) cybersecurity and the protection of intel- lectual property to tariffs, non-tariff trade barriers and non-fulfillment of World Trade Organization obligations. However, there is no inevitable or compelling reason that China and America have to clash – in fact, improving political and economic relation- ships can be good for both parties. So while the issues here are not easy, I am hopeful they can be resolved in a way that is fair and constructive for the two countries. Corporate clients I. THE JPMORGAN CHASE FRANCHISE at December 31, In the toughest of times, we maintained a healthy and vibrant company that was able to do its job - we did not need govern- ment support and, in fact, we consistently provided credit and capital to our clients and assistance to our government throughout the crisis. I want to remind our shareholders that we continued to lend not at the much higher prevailing market rates at that time but at existing bank rates. These were far below market rates because our clients relied on us - we were their lender of last resort. JPMorgan Chase was and will be a Rock of Gibraltar in the best and worst of times for our clients around the world. 12 - We are strong and steadfast and are there for our clients in good times and bad. I firmly believe the qualities embedded in JPMorgan Chase today – the knowledge and cohesiveness of our people, our deep client relationships, our technology, our strategic thinking and our global presence – cannot be replicated. While we take nothing for granted, as long as we continue to do our jobs well and continue to drive our company forward, we think we can be a leader for our industry and the communities we serve for decades to come. There are times when I am bursting with pride with what we have accomplished for our clients, communities and countries around the world - let me count (some of) the ways: 6. Although banks and other large companies remain unpopular with some people, you often say how proud you are of JPMorgan Chase. Why? New and Renewed Credit and Capital for Our Clients $1.6 $1.1 $1.4 $1.4 $1.3 $1.2 $1.1 $1.7 2008 2009 2010 2011 2014 China is far more complex. (Again, in full disclosure, we have a major international presence in China, with revenue of approxi- mately $700 million, serving Chinese, American and international clients who do business in that country.) The United States has some serious trade issues with China, which have grown over the years – from 2012 2013 $1.5 going back to Mexico than coming into the United States). Our trade agreement with Mexico helps ensure that the young democ- racy in Mexico is not hijacked by populist and anti-American leaders (like Chavez did in Venezuela). While there are some clear, identifiable problems with NAFTA, I believe they will be worked out in a way that is fair and beneficial for both sides. The logic to do so is completely compelling. 4. How do we protect customers and their sensitive information while enabling them to share data? 11 End-to-end digital banking – The ability to open an account and complete the majority of transactions on a mobile phone. Investment advice and self-directed investing - Online vehicles for both indi- vidual retirement and non-retirement accounts, providing easy-to-use (and inexpensive) automated advice, as well as enabling our customers to buy and sell stocks and bonds, etc. (again inexpensively). 2015 Electronic trading and other online services (e.g., cash management) in our Corporate & Investment Bank and Asset & Wealth Management businesses - Offering our clients a more robust digital platform. 9 I. THE JPMORGAN CHASE FRANCHISE We are investing in data and technology to improve the financial health of low-income households. Over the last two years, the JPMorgan Chase Institute has helped identify some of the most pressing financial challenges facing American households, such as their difficulty managing income and expense volatility. We are using that data to select and support innovative fintech companies and nonprofits that are designing solutions to address these challenges. One example of these efforts is JPMorgan Chase's Financial Solutions Lab, which, in partnership with the Center for Financial Services Innovation, seeks to facilitate the next generation of fintech prod- ucts to help consumers manage their daily finances and meet their long-term goals. Highlights of the initiative include: To date, the Lab has helped support more than 18 fintech companies working to improve the financial health of more than 1 million Americans. One example is Digit, an automated savings tool that identi- fies small amounts of money that can be moved into savings based on spending and income. To date, it has helped Ameri- cans save more than $350 million. Lab winners have raised more than $100 million in follow-on capital. In 2017, we launched a new competition seeking innovative fintech solutions to promote the financial health of popula- tions often overlooked, such as people of color, individuals with disabilities and low- income women. We are successfully collaborating with other companies to deliver fintech solutions. Whether it is consumer payment systems (Zelle), mortgages (Roostify), auto finance (TrueCar), small business lending (OnDeck Capital) or communications systems (Symphony), we are successfully collabo- rating with some excellent fintech companies to dramatically improve our digital and other customer offerings. I'd like to highlight just two new exciting areas: Developer Services API store - By providing direct interfaces with our appli- cations (fully controlled, of course), we are enabling entrepreneurs, partners, fintech companies and clients to build new prod- ucts or services dedicated to specific needs. Bill payment and business services - While I can't reveal much at the moment, suffice it to say there are some interesting developments coming as we integrate our capabilities with those of other companies. - For years, we have been describing the risks - to banks and customers - that arise when customers freely give away their bank pass- codes to third-party services, allowing virtu- ally unlimited access to their data. Customers often do not know the liability this may create for them, if their passcode is misused, and, in many cases, they do not realize how their data are being used. For example, access to the data may continue for years after customers have stopped using the third-party services. We recently completed a new arrangement with Intuit, which we think represents an important step forward. In addition to protecting the bank, the customers and even the third party (in this case, Intuit), it allows customers to share data - how and when they want. Under this arrangement, customers can choose whatever they would like to share and opting to turn these selec- tions on or off as they see fit. The data will be "pushed" to Intuit, eliminating the need for sharing bank passcodes, which protects the bank and our customers and reduces potential liabilities on Intuit's part as well. We are hoping this sets a new standard for data-sharing relationships. 10 I. THE JPMORGAN CHASE FRANCHISE 5. What are your biggest geopolitical risks? Banks have to manage a lot of risks - from credit and trading risks to technological, operational, conduct and cybersecurity risks. But in addition to those, we have exposures around the world, which are subject to normal cyclical and recession risks, as well as to complex geopolitical risks. There are always geopolitical risks, and you can rest assured we are continuously reviewing, analyzing and stress testing them to ensure that our company can endure them. We always try to make certain that we can handle the worst of all cases - importantly, without disrupting the effective operation of the company and its service to our clients. We think these geopolitical risks currently are in a heightened state – that is, beyond what we might consider normal. There are two specific risks I want to point out: - Brexit and the increasing risk to the European Union (EU). Regarding Brexit, a key concern is to make sure our company is prepared to support our clients on day one - 1 the first day after the actual Brexit occurs, approximately two years from now. We are confident we will be able to develop and expand the capabilities that our EU subsidiaries and branches will need to serve our clients properly in Europe under EU law. This will require acquiring regulatory approvals, transferring certain technologies and moving some people. On day one, we need to perform all of our critical functions at our standards. For example, underwriting debt and equity, moving money and accepting deposits, and safeguarding the custody assets for all of our European clients, including many sovereigns themselves. We must be prepared to do this assuming a hard exit by the United Kingdom - it would be irrespon- sible to presume otherwise. While this does not entail moving many people in the next two years, we do suspect that following Brexit, there will be constant pressure by the EU not to "outsource" services to the United Kingdom but to continue to move people and capabili- ties into EU subsidiaries. We hope that the advent of Brexit would lead the EU to focus on fixing its issues – immi- gration, bureaucracy, the ongoing loss of sovereign rights and labor inflexibility - and thereby pulling the EU and the monetary union closer together. Our fear, however, is that it could instead result in political unrest that would force the EU to split apart. The unraveling of the EU and the monetary union could have devastating economic and political effects. While we are not predicting this will happen, the probabilities have certainly gone up - and we will keep a close eye on the situa- tion in Europe over the next several years. De-globalization, Mexico and China. Anti-globalization sentiment is growing in parts of the world today, usually expressing itself in anti-trade and anti-immigration posi- tions. (I'm not going to write about immigra- tion in this letter - we have always supported proper immigration - it is a vital part of the strength of America, and, properly done, it enhances the economy and the vitality of the country.) We do not believe globalization will reverse course - we believe trade has been absolutely critical for growth around the world and has benefited billions of people. While there are some issues with our trade policies that need to be fixed, poorly conceived anti-trade policies could be quite disruptive, particularly with two of our key trading partners: Mexico and China. The trade deal with Mexico through NAFTA is simpler than the one with China. (In full disclosure, JPMorgan Chase is a major inter- national bank in Mexico, with revenue of more than $400 million, serving Mexican, American and international clients who do business there.) Mexico is a long-standing peaceful neighbor, and it is wholly in our country's interest that Mexico be a pros- perous nation. This actually reduces immi- gration issues (there are now more Mexicans I. THE JPMORGAN CHASE FRANCHISE 2016 116 Consumer and Commercial Banking ($ in billions) 92 108 149 Commercial/Middle market 104 77 93 110 122 131 185 188 207 82 Asset management 56 67 100 141 165 127 163 173 ■Mortgage/Home equity 187 156 We are developing great new products. We are currently developing some exciting new products and services, which we will be adding to our suite and rolling out later this year, including: 165 51 91 83 83 $601 $583 $556 $523 $479 $474 $419 $379 2008 2009 2010 2011 2012 2013 2014 2015 2016 Small business $ 16 $ 7 $ 11 $ 17 $ 20 $ 18 $ 19 $ 22 $ 24 ■Card & Auto 121 $664 - We have a diverse workforce. We have more than 243,000 employees globally with over 167,000 in the United States. Women represent 50% of our employees. Recently, Oliver Wyman, a leading global manage- ment consulting firm, issued a report stating that it would be 30 years before women reach 30% Executive Committee representation within global financial services. So you might be surprised to find out that women already represent 30% of my direct reports and approximately 30% of our company's senior leadership globally. They run major businesses - several units on their own would be among Fortune 1000 companies. In addition to having three women on our Operating Committee - who run Asset & Wealth Management, Finance and Legal - some of our other busi- nesses and functions headed by women include Consumer Banking, Credit Card, U.S. Private Bank, U.S. Mergers & Acquisi- tions, Global Equity Capital Markets, Global Research, Regulatory Affairs, Global Philanthropy, our U.S. branch network, our Controller and firmwide Marketing. I believe we have some of the best women leaders in the corporate world globally. In addition to gender diversity, 48% of our firm's population is ethnically diverse in the United States, and we are in more than 60 countries around the world. Diversity means running a company where people 3. What are some technology and fintech initiatives that you're most excited about? - And more broadly, we created solutions for one of our country's biggest chal- lenges - training the world's work- force in the skills needed to compete in today's economy. Through several targeted initiatives, JPMorgan Chase is investing over $325 million in demand- driven workforce development initia- tives around the world. Our programs build stronger labor markets that create economic opportunity, focusing on middle-skill jobs - positions that require a high school education, and often specialized training or certifica- tions, but not a college degree. These jobs-surgical technologists, diesel mechanics, help desk technicians and more also putting our talented employees to work in Detroit through the Detroit Service Corps. Since 2014, 68 JPMorgan Chase employees from 10 countries dedicated three intensive weeks to 16 Detroit nonprofits, helping them analyze challenges, solve problems and improve their chances for success. Detroit is making incredible progress as a result of the unprecedented spirit of engagement and cooperation among the city's leaders, business commu- nity and nonprofit sectors. JPMorgan Chase is proud to be part of Detroit's resurgence, and we believe a thriving Detroit economy will become a shining example of American resilience and ingenuity at work. We are making strategic, coordinated investments focused on creating economically inclusive and revital- ized neighborhoods, preparing people with the skills needed for today's high-quality jobs and providing small businesses with the capital they need to grow and succeed. This includes our investment in the Strategic Neighbor- hoods Fund, which brings together community developers and dedicated resources to create and maintain afford- able housing and deliver services to targeted communities. We also seeded the city's first nonprofit real estate development firm focused exclusively on creating and preserving affordable housing in Detroit's neighborhoods. In 2015, we helped create the $6.5 million Entrepreneurs of Color Fund with the Kellogg Foundation and Detroit Devel- opment Fund to bring critical financing and technical assistance to underserved minority- and community-based small businesses. In its first year, the Fund deployed almost $3 million in capital through more than 30 loans. We are to cities and communities - espe- cially those left behind - and the best example is our work in Detroit. JPMorgan Chase has been doing busi- ness in Detroit for more than 80 years, and we watched as this iconic American city was engulfed in economic turmoil after years of decline. Just as Detroit was declaring bankruptcy, our company redoubled its efforts to help and, in 2014, announced our most comprehen- sive initiative to date - a $100 million investment in Detroit to help accelerate the city's recovery. We provide tremendous support - $100 million to approximately $250 million in 2016, but we have dramati- cally increased our support with human capital, collaboration, data and manage- ment expertise. Our head of Corporate Responsibility talks about our significant measures in more detail in his letter, but I will highlight two initiatives below: 16 I. THE JPMORGAN CHASE FRANCHISE 15 We have accomplished an extraordinary amount in our Corporate Responsibility efforts. We take this responsibility very seriously, and, over the last decade, not only have we more than doubled our philanthropic giving from approximately We are proud of how we are helping veterans. We want to continue to update you on how JPMorgan Chase has helped position military members, veterans and their families. Our program is centered on facilitating success in their post-service lives primarily through employment and retention. In 2011, JPMorgan Chase and 10 other companies launched the 100,000 Jobs Mission, setting a goal of collectively hiring 100,000 veterans. The initiative now includes more than 200 companies, has collectively hired nearly 400,000 veterans, and is focused on collectively hiring 1 million people. JPMorgan Chase alone has hired more than 11,000 veterans since 2011. We hope you feel as good about this initiative as we do. offer good wages and the chance to move up the economic ladder. Our goal is to increase the number of workers who have access to career path- ways, whether they are adults looking to develop new skills or younger workers starting to prepare for careers during high school and ending with postsecondary degrees or credentials aligned with good-paying, high-demand jobs. We are very proud that we can be a bridge between businesses and job seekers to support an economy that creates opportunity for everyone. But there is one area in particular where we simply have not met the standards JPMorgan Chase has set for itself - and that is in increasing African-American talent at the firm. While we think our effort to attract and retain black talent is as good as at most other companies, it simply is not good enough. Therefore, in 2016, we introduced a new firmwide initiative called Advancing Black Leaders. This initiative is dedicated to helping us better attract and recruit external black talent while retaining and developing the talent within the company. And we are proud of our efforts this past year we increased the number of black employees at the officer level (through both internal promotions and external new hires), we focused on the pipeline of junior talent, and we increased the number at the senior officer and vice president level. We plan to continue to make progress on this front in the years to come. • We will also continue to invest in employee benefits and training opportu- nities so that our workers can continue to increase their skills and advance their careers. Our comprehensive benefits package, including healthcare and retire- ment savings, on average, is valued at $11,000 per year. Our total investment in training and development is approximately $325 million a year. Together, these efforts help our employees support their fami- lies, advance their careers and promote economic growth in our communities. of our success. Remember, many of these employees soon move on to even higher paying jobs. • I. THE JPMORGAN CHASE FRANCHISE 14 - We compensate our employees fairly and provide extraordinary benefits and training. We value our employees at JPMorgan Chase, and we are committed to helping them succeed. This past year, we announced that we will increase our minimum wages - mostly for entry-level bank tellers and customer service repre- sentatives to between $12.00 and $16.50 an hour (depending on where these employees live). This will increase wages for approximately 18,000 employees. We believe this pay increase is the right thing to do, and, above all, it enables more people to begin to share in the rewards We try to be outstanding corporate citizens. We believe in being great corporate citizens - in how we treat our employees and care for our clients and communities. Let me give some examples to illustrate this point: to facilitate, as much as possible, an orderly unwind of its assets. In those dark days, we were the only bank willing to commit to lending $4 billion to the state of California, $2 billion to the state of New Jersey and $1 billion to the state of Illinois to keep those states strong. None of these actions had to be taken, and they were made at some risk to JPMorgan Chase. We simply were acting to do our part to try to stop the crisis from getting worse. to acquire and assimilate Bear Stearns and Washington Mutual - thereby saving 30,000 jobs and avoiding the devastation of commu- nities that would have happened if those companies had been allowed to fail. Our company went above and beyond the call of duty during the height of the crisis, including lending $87 billion to a bankrupt Lehman 1 Represents assets under management, as well as custody, brokerage, administration and deposit accounts. ² Represents activities associated with the safekeeping and servicing of assets. $20,520 are respected, trusted and given equal opportunity to contribute and raise their ideas and voices. REGULATORY REFORM We had a severe financial crisis followed by needed reform, and our financial system is now stronger and more resilient as a result. During and since the crisis, we've always supported thoughtful, effective regulation, not simply more or less. But it is an understatement to say improvements could be made. The regulatory environ- ment is unnecessarily complex, costly and sometimes confusing. No rational person could think that everything that was done was good, fair, sensible and effective, or coherent and consistent in creating a safer and stronger system. We believe (and many studies show) that poorly conceived and uncoordinated regulations have damaged our economy, inhibiting growth and jobs - and this has hurt the average American. We are not looking to throw out the entirety of Dodd-Frank or other rules (many of which were not specifically prescribed in Dodd- Frank). It is, however, appropriate to open up the rulebook in the light of day and rework the rules and regulations that don't work well or are unnecessary. Rest assured, we will be responsibly and reasonably engaged on this front. We believe changes can and should be made that preserve the safety and soundness of the financial system and lead to a more healthy and vibrant economy for the benefit of all. • 191 18 It is instructive to look at what would happen if Lehman were to fail in today's regulatory regime. First of all, it is highly unlikely the firm would fail because the new requirements would mean that instead of Lehman's equity capital being $23 billion, which it was in 2007, it would be approxi- mately $45 billion under today's capital rules. In addition, Lehman would have far stronger On the second count, a regulatory takeover of a major bank would be orderly because regulators have the tools to manage it in the right way. On the first count, if a bank fails, taxpayers do not pay. Shareholders and debtholders, now due to total loss absorbing capacity (TLAC) rules, are at risk for all losses. To add belts and suspenders, if all that capital is not enough, the next and final line of defense is the industry itself, which is legally liable to pay any excess losses. (Notably, since 2007, JPMorgan Chase alone has contributed $11.7 billion to the industry deposit fund.) Essentially, Too Big to Fail has been solved taxpayers will not pay if a bank fails. The American public has the right to demand that if a major bank fails, they, as taxpayers, would not have to pay for it, and the failure wouldn't unduly harm the U.S. economy. In my view, these demands have now both been met. - These changes taken together not only largely eliminate the chance of a major bank failing today but also prevent such failure from having a threatening domino effect on other banks and the economy as a whole. And if a major bank does fail, regula- tors have the necessary tools to manage it in an orderly way. Moreover, the banking industry itself has an inherent interest in the safety and soundness of the financial system because if there is a failure, the entire industry will be liable for that cost (more on that below). Stress testing that monitors banks' balance sheets and capital ratios under severely adverse scenarios (more on this below) Requirements for banks and investment banks to prepare corporate recovery plans in the event of a crisis to prevent bank- ruptcy (these plans did not exist before the financial crisis) New rules that prohibit derivatives contracts from being voided at bankruptcy this allows derivatives contracts to stay in place, creating an orderly transition to bankruptcy The creation of “bail-inable” unsecured debt - this converts debt into equity at the time of failure, immediately recapitalizing the failed bank Laws that allow regulators to step in to unwind not only failing banks but invest- ment banks (this did not exist for invest- ment banks prior to the financial crisis) Far stronger compliance and control systems More coordinated oversight within the United States and abroad More disclosure and transparency - both to investors and regulators Far higher liquidity for almost all banks (again, we'll provide more details later in this section) Dramatically higher capital for almost all banks (we'll talk later about how much capital is the appropriate amount) There is no question that the system is safer and stronger today, and this is mostly due to the following factors: 1. Talk about the strength and safety of the financial system and whether Too Big to Fail has been solved. II. REGULATORY REFORM 17 Since the financial crisis, thousands of new rules and regulations have been put into place by multiple regulators in the United States and around the world. An already complex system of financial oversight and supervision has grown even more complex - and this complexity can sometimes create even more risk. Many of these rules and regulations should be examined and possibly modified, but I will focus on the few that are critical in response to some of the questions and topics that follow. Adhering to these principles will maximize safety and soundness, increase competition and improve economic health. Regular and rigorous regulatory review, including consideration of costs vs. bene- fits, efficiencies, competitiveness, reduc- tion of redundant costs and assessment of impact on economic growth Consistent and transparent capital and liquidity rules Simplified and proper risk-based capital standards Global harmonization of regulation to enhance fair trade and competition while helping eliminate any weak links in the global system Coherence of rules to be coordinated both within and across regulatory agencies There are some basic principles that should guide responsible regulation: $19,943 One of the reasons we're performing well as a company is we never stopped investing in technology - this should never change. In 2016, we spent more than $9.5 billion in technology firmwide, of which approxi- mately $3 billion is dedicated toward new initiatives. Of that amount, approximately $600 million is spent on emerging fintech solutions which include building and improving digital and mobile services and partnering with fintech companies. The reasons we invest so much in technology (whether it's digital, big data or machine learning) are simple: to benefit customers with better, faster and often cheaper prod- ucts and services, to reduce errors and to make the firm more efficient. $20,549 $18,835 $3,255 $618 $3,633 $3,617 $3,802 $3,740 Deposits and client assets¹ ($ in billions) at December 31, Assets Entrusted to us by Our Clients I. THE JPMORGAN CHASE FRANCHISE 13 Our fortress balance sheet and the strength of our people were never more vividly evident than during the darkest hours of the financial crisis. I was in awe of the tremen- dous effort our people made (thousands of people, seven days a week for months) $503 clients and within our communities. We all owe them an enormous debt. They are the ones accomplishing all the things you are reading about in this Annual Report. - We have extraordinary capabilities - both our people and our technology. 111 112 84 177 I. THE JPMORGAN CHASE FRANCHISE 2. Why are we optimistic about our future growth opportunities? We believe we have substantial opportuni- ties in the decades ahead to drive organic growth in our company. We have confidence in the underlying growth in the U.S. and global economies, which will fuel the growth in our customer base - consumer deposits, assets under management and small to large clients globally. This growth will obviously be faster in emerging markets than in devel- oped markets and we are well-positioned to serve both. In addition, we believe we can continue to gain share in many markets and, over time, add new, relevant products. This can drive organic growth for years. Capturing this growth is very basic: . Selectively adding investment bankers and private bankers around the world Bringing consumer and commercial banking branches and capabilities to more places in the United States Adding wholesale branches overseas and carefully expanding into new countries Adding wholesale and Private Bank clients as they grow into our target space Equally important is using technology and fintech to do a better job serving clients and to grow our businesses – with better products and services. You can read more about our big data, machine learning, payment systems, cybersecurity and electronic trading on pages 47-68 described by our senior executives. But I do want to highlight a few items in the next question that pertain to these topics. Ultimately, our people are our most impor- tant assets and they are exceptional. Their knowledge, their capabilities and their relationships are what drive everything else, including our technology and our innovation. They partner well with each other around the world, and they are deeply trusted by our $464 $558 $3,011 2016 2015 2014 2013 2012 2011 $16,870 ■Consumer deposits 2016 2015 2014 2013 Assets under custody² Client assets Wholesale deposits 2012 2011 $1,883 $2,353 $2,376 $2,061 $2,329 $2,427 $730 $755 $722 $757 $861 $824 $398 $439 $20,485 156 30% (c) 756 193 (57) (713) 208 1,263 (144) Credit 876 Foreign exchange (742) 10 (2) 211 72 98 (622) (725) 549 67 Interest rate (172) (c) 10 1 (935) 194 Commodity (86) (287) (360) (64) Net derivative receivables: (a) 761 Total trading assets - debt and equity instruments 11,930 (235) (c) 4,763 (4,936) (3,051) (577) 7,894 28 645 64 (649) Equity securities (207) 6,902 (537) (2,651) (4,541) 4,024 (314) 265 10,921 19 302 (544) (968) (712) 655 39 1,832 Total debt instruments (124) 90 (40) (17) (1,384) (350) Equity (1,514) (145) 277 (852) 213 (108) (231) (181) 649 79 744 Other 7 231 24 (2,252) - (85) (36) at January December 31, 2016 Fair value Year ended Fair value measurements using significant unobservable inputs 1 (c) 47 (f) 1,606 617 (196) (in millions) (103) 30 50 (f) 744 All other (485) 457 80 (c) 1,657 (11) Private equity investments 1, 2016 Purchases(8) Sales 23 (c) $ (869) $ 2,117 (1,283) $ 1,375 $ $ - $ Total realized/ unrealized (gains)/ losses $ 2,950 $ $ Deposits Liabilities:(b) Change in unrealized (gains)/losses related to financial instruments held at Dec. 31, 2016 Fair value at Dec. 31, 2016 Transfers into and/or out of level 3 (i) Issuances Settlements(h) (56) (c) Other assets: (163) (e) 6,096 1 1 Other 1 663 1 -- (119) (42) 823 Asset-backed securities Total available-for-sale securities Available-for-sale securities: (2,360) 32 (293) (1,025) 545 130 (c) (1,749) Total net derivative receivables (1,238) (c) 824 1 (d) (919) (109) 679 - (c) 570 (313) (838) (7) 259 (49) (c) (163) (e) 6,608 Mortgage servicing rights 1,518 Loans 1 (d) 664 (42) (119) Asset-backed securities (169) 4,837 257 (b) The unobservable inputs and associated input ranges for approximately $394 million of credit derivative receivables and $226 million of credit derivative payables with underlying commercial mortgage risk have been included in the inputs and ranges provided for commercial mortgage-backed securities and loans. (a) The categories presented in the table have been aggregated based upon the product type, which may differ from their classification on the Consolidated balance sheets. Furthermore, the inputs presented for each valuation technique in the table are, in some cases, not applicable to every instrument valued using the technique as the characteristics of the instruments can differ. 85% 80% - (50)% 65% (30)% (c) The unobservable inputs and associated input ranges for approximately $362 million of credit derivative receivables and $333 million of credit derivative payables with underlying ABS risk have been included in the inputs and ranges provided for corporate debt securities, obligations of U.S. states and municipalities and other. 38% Interest rate spread volatility Foreign exchange correlation Equity correlation Credit correlation Discounted cash flows 476 100% (30)% Interest rate correlation 7.9x 11.5x 3% 6.4x (d) Long-term debt, other borrowed funds and deposits include structured notes issued by the Firm that are predominantly financial instruments containing embedded derivatives. The estimation of the fair value of structured notes includes the derivative features embedded within the instrument. The significant unobservable inputs are broadly consistent with those presented for derivative receivables. JPMorgan Chase & Co./2016 Annual Report The level of volatility used in the valuation of a particular option-based derivative depends on a number of factors, including the nature of the risk underlying the option (e.g., the volatility of a particular equity security may be significantly different from that of a particular commodity index), the tenor of the derivative as well as the strike price of the option. Volatility Volatility is a measure of the variability in possible returns for an instrument, parameter or market index given how much the particular instrument, parameter or index changes in value over time. Volatility is a pricing input for options, including equity options, commodity options, and interest rate options. Generally, the higher the volatility of the underlying, the riskier the instrument. Given a long position in an option, an increase in volatility, in isolation, would generally result in an increase in a fair value measurement. The level of correlation used in the valuation of derivatives with multiple underlying risks depends on a number of factors including the nature of those risks. For example, the correlation between two credit risk exposures would be different than that between two interest rate risk exposures. Similarly, the tenor of the transaction may also impact the correlation input, as the relationship between the underlying risks may be different over different time periods. Furthermore, correlation levels are very much dependent on market conditions and could have a relatively wide range of levels within or across asset classes over time, particularly in volatile market conditions. Correlation - Correlation is a measure of the relationship between the movements of two variables (e.g., how the change in one variable influences the change in the other). Correlation is a pricing input for a derivative product where the payoff is driven by one or more underlying risks. Correlation inputs are related to the type of derivative (e.g., interest rate, credit, equity and foreign exchange) due to the nature of the underlying risks. When parameters are positively correlated, an increase in one parameter will result in an increase in the other parameter. When parameters are negatively correlated, an increase in one parameter will result in a decrease in the other parameter. An increase in correlation can result in an increase or a decrease in a fair value measurement. Given a short correlation position, an increase in correlation, in isolation, would generally result in a decrease in a fair value measurement. The range of correlation inputs between risks within the same asset class are generally narrower than those between underlying risks across asset classes. In addition, the ranges of credit correlation inputs tend to be narrower than those affecting other asset classes. Notes to consolidated financial statements 159 JPMorgan Chase & Co./2016 Annual Report The loss severity applied in valuing a mortgage-backed security investment depends on factors relating to the underlying mortgages, including the LTV ratio, the nature of the lender's lien on the property and other instrument- specific factors. 158 Loss severity - The loss severity (the inverse concept is the recovery rate) is the expected amount of future realized losses resulting from the ultimate liquidation of a particular loan, expressed as the net amount of loss relative to the outstanding loan balance. An increase in loss severity is generally accompanied by an increase in conditional default rates. An increase in the loss severity, in isolation, would result in a decrease in a fair value measurement. Prepayment speed - The prepayment speed is a measure of the voluntary unscheduled principal repayments of a prepayable obligation in a collateralized pool. Prepayment speeds generally decline as borrower delinquencies rise. An increase in prepayment speeds, in isolation, would result in a decrease in a fair value measurement of assets valued at a premium to par and an increase in a fair value measurement of assets valued at a discount to par. The yield and the credit spread of a particular mortgage- backed security primarily reflect the risk inherent in the instrument. The yield is also impacted by the absolute level of the coupon paid by the instrument (which may not correspond directly to the level of inherent risk). Therefore, the range of yield and credit spreads reflects the range of risk inherent in various instruments owned by the Firm. The risk inherent in mortgage-backed securities is driven by the subordination of the security being valued and the characteristics of the underlying mortgages within the collateralized pool, including borrower FICO scores, LTV ratios for residential mortgages and the nature of the property and/or any tenants for commercial mortgages. For corporate debt securities, obligations of U.S. states and municipalities and other similar instruments, credit spreads reflect the credit quality of the obligor and the tenor of the obligation. Credit spread - The credit spread is the amount of additional annualized return over the market interest rate that a market participant would demand for taking exposure to the credit risk of an instrument. The credit spread for an instrument forms part of the discount rate used in a discounted cash flow calculation. Generally, an increase in the credit spread would result in a decrease in a fair value measurement. Yield The yield of an asset is the interest rate used to discount future cash flows in a discounted cash flow calculation. An increase in the yield, in isolation, would result in a decrease in a fair value measurement. - The following discussion also provides a description of attributes of the underlying instruments and external market factors that affect the range of inputs used in the valuation of the Firm's positions. The following discussion provides a description of the impact on a fair value measurement of a change in each unobservable input in isolation, and the interrelationship between unobservable inputs, where relevant and significant. The impact of changes in inputs may not be independent, as a change in one unobservable input may give rise to a change in another unobservable input. Where relationships do exist between two unobservable inputs, those relationships are discussed below. Relationships may also exist between observable and unobservable inputs (for example, as observable interest rates rise, unobservable prepayment rates decline); such relationships have not been included in the discussion below. In addition, for each of the individual relationships described below, the inverse relationship would also generally apply. Changes in and ranges of unobservable inputs Prepayment speeds may vary from collateral pool to collateral pool, and are driven by the type and location of the underlying borrower, and the remaining tenor of the obligation as well as the level and type (e.g., fixed or floating) of interest rate being paid by the borrower. Typically collateral pools with higher borrower credit quality have a higher prepayment rate than those with lower borrower credit quality, all other factors being equal. Conditional default rate - The conditional default rate is a measure of the reduction in the outstanding collateral balance underlying a collateralized obligation as a result of defaults. While there is typically no direct relationship between conditional default rates and prepayment speeds, collateralized obligations for which the underlying collateral has high prepayment speeds will tend to have lower conditional default rates. An increase in conditional default rates would generally be accompanied by an increase in loss severity and an increase in credit spreads. An increase in the conditional default rate, in isolation, would result in a decrease in a fair value measurement. Conditional default rates reflect the quality of the collateral underlying a securitization and the structure of the securitization itself. Based on the types of securities owned in the Firm's market- making portfolios, conditional default rates are most typically at the lower end of the range presented. EBITDA multiple Refer to Note 17 Discounted cash flows 1,606 Market comparables 16,669 Option pricing - $ 46 Forward commodity price 60% 20% Equity volatility 65% (30)% $59 per barrel Foreign exchange correlation Collateralized loan obligations Net equity derivatives Net commodity derivatives Net foreign exchange derivatives 85% 30% Credit correlation Discounted cash flows 98 (1,384) Option pricing (2,252) Option pricing (85) Discounted cash flows 663 Discounted cash flows Credit spread 303bps 475bps Long-term debt, other borrowed funds, and deposits (d) Private equity investments 6,096 MSRS $73 $111 $ 0 30% 30% Loss severity Price Market comparables 158 2% 2% Conditional default rate 20% 20% Prepayment speed 339bps EBITDA multiple - EBITDA multiples refer to the input (often derived from the value of a comparable company) that is multiplied by the historic and/or expected earnings before interest, taxes, depreciation and amortization ("EBITDA") of a company in order to estimate the company's value. An increase in the EBITDA multiple, in isolation, net of adjustments, would result in an increase in a fair value measurement. Federal funds purchased and securities Changes in level 3 recurring fair value measurements The following tables include a rollforward of the Consolidated balance sheets amounts (including changes in fair value) for financial instruments classified by the Firm within level 3 of the fair value hierarchy for the years ended December 31, 2016, 2015 and 2014. When a determination is made to classify a financial instrument within level 3, the determination is based on the significance of the unobservable parameters to the overall fair value measurement. However, level 3 financial instruments typically include, in addition to the unobservable or level 3 components, observable components (that is, components that are actively quoted and can be validated to external sources); accordingly, the gains and losses in the table below include changes in fair value due in part to observable factors that are part of the valuation methodology. Also, the Firm risk-manages the observable components of level 3 financial instruments using securities and derivative positions that are classified within level 1 or 2 of the fair value hierarchy; as these level 1 and level 2 risk management instruments are not included below, the gains or losses in the following tables do not reflect the effect of the Firm's risk management activities related to such level 3 instruments. JPMorgan Chase & Co./2016 Annual Report Corporate debt securities 74 securities Non-U.S.government debt 649 (38) (132) 149 ཙས 651 Obligations of U.S. states and (28) 492 (180) (138) (643) 456 (27) municipalities 1,024 (4) (97) (1,311) (2,598) 2,228 (343) 6,604 Loans (22) 576 91 (59) (359) 445 2 736 (7) 46 (11) (7) (189) Total mortgage-backed securities 3 17 U.S. government agencies Mortgage-backed securities: Debt instruments: Trading assets: Assets: Change in unrealized gains/ (losses) related to financial instruments held at Dec. 31, 2016 Fair value at Dec. 31, 2016 Transfers into and/or out of level 3 (i) $ Settlements(h) Fair value measurements using significant unobservable inputs Total realized/ unrealized gains/ (losses) 1, 2016 (in millions) at January December 31, 2016 Fair value Year ended Purchases(g) Sales 715 $ (20) $ Residential nonagency (124) (3) (29) 69 (11) 115 Commercial nonagency ཨ 83 (28) (20) (36) $ (28) $ 392 (115) $ $ 135 $ (295) 252 (319) ་ 194 160 loaned or sold under repurchase agreements Other borrowed funds 824 (28) (d) Loans 2,541 (133) (c) 1,290 (92) (1,241) (99) (847) (32) (c) Mortgage servicing rights 7,436 (405) (e) 985 (486) (922) 6,608 1,518 (405) (e) (90) 51 536 (c) Available-for-sale securities: Asset-backed securities 908 (32) 51 (43) (61) (43) 823 Other 129 (29) (99) 1 Total available-for-sale securities 1,037 (32) (d) (28) Other assets: Private equity investments 2,225 Purchases(g) Sales Issuances Settlements(h) Transfers into and/or out of level 3 (i) Fair value at Dec. 31, 2015 Change in unrealized (gains)/losses related to financial instruments held at Dec. 31, 2015 Total realized/ unrealized (gains)/ losses Deposits Other borrowed funds 2,859 $ (39) (c) 1,453 (697) (c) $ $ $ 1,993 $ 3,334 (850) $ (2,963) (1,013) $ 2,950 (488) $ $ 1, 2015 at January Fair value (120) (c) 281 (362) (187) (180) 1,657 (304) (c) All other 959 91 (f) 65 (147) (224) 744 15 (f) Fair value measurements using significant unobservable inputs Year ended December 31, 2015 (in millions) Liabilities:(b) (1,749) (29) (c) (599) (1,744) (1,313) 192 (885) 744 85 Total trading assets - debt and equity instruments 22,489 1,581 32 (c) (9,866) (3,374) (7,027) 11,930 (89) (c) Net derivative receivables: (a) Interest rate 626 9,676 962 119 Other 8,006 (8,360) (3,540) (6,010) 10,921 (256) Equity securities 431 1,050 96 (193) (26) (132) 265 82 Physical commodities 2 (2) 89 513 (173) (732) 890 (1,262) (158) 70 (1,514) 5 Commodity (565) (856) (1,785) 731 1 512 (3) (935) (41) Total net derivative receivables (2,061) 1,612 (c) 1,552 (24) Equity 49 (725) (320) 876 263 Credit 189 118 129 (136) 165 84 549 260 Foreign exchange (526) 657 19 (149) (296) (430) (509) Net credit derivatives (b)(c) 639 Trading liabilities - debt and equity 327 $ $ 922 $ (28) $ U.S. government agencies Mortgage-backed securities: Debt instruments: Trading assets: (303) Assets: Change in unrealized gains/ (losses) related to financial instruments held at Dec. 31, 2015 Fair value Transfers into and/or out of level 3 (i) Settlements(h) Purchases(g) Sales Fair value measurements using significant unobservable inputs realized/ unrealized gains/ (losses) at Dec. 31, 2015 Total $ (71) $ (22) (262) 246 (14) 306 Commercial - nonagency 4 194 (132) $ (218) (611) 253 130 663 Residential nonagency (27) $ 715 (23) at January 1, 2015 (in millions) December 31, 2015 JPMorgan Chase & Co./2016 Annual Report 11,613 (31) (c) 549 Long-term debt consolidated VIES Beneficial interests issued by | - 3 1 Accounts payable and other liabilities 23 (15) (12) (c) 63 Trading liabilities - debt and equity instruments (230) (c) 639 19 1,876 (2) (1,210) 2 Fair value Year ended Notes to consolidated financial statements 161 6(c) 540 (c) - 13 . (70) (c) (18) (c) 13,894 (1,074) 48 (613) (5,810) 143 8,949 8, (6) 43 6 (22) 1,134 59 (139) (57) (c) 115 Total mortgage-backed securities (227) 549 (63) (c) (2,786) 11,613 385 Total debt instruments 162 JPMorgan Chase & Co./2016 Annual Report (574) (6,299) (32) (47) (35) (1,229) 1,920 (41) 1,264 Asset-backed securities (181) 1,832 6,604 286 9,359 (82) (c) (480) (c) instruments 72 15 (c) (163) 160 (17) (4) 63 (58) Accounts payable and other liabilities (7) 19 གྱི། (4) (c) Beneficial interests issued by consolidated VIES Long-term debt 1,146 11,877 26 (2,268) (3,112) (4,661) (1) 651 (828) (27) (133) 352 14 1,273 Non-U.S. government debt municipalities (28) 1,024 (428) (177) (1,176) 826 88 1,891 Obligations of U.S. states and securities 302 9 3,532 (174) 13,287 Loans 2 736 (2,184) (125) (1,038) 1,171 (77) 2,989 Corporate debt securities (16) 74 (255) (64) (123) 205 (5) 38% 21,006 Interest rate spread volatility 43 Derivative payables: Interest rate 539 569,001 1,238 (559,963) 10,815 19,081 Credit Equity Commodity Total derivative payables(e) Total trading liabilities 27,375 1,291 (27,255) 1,411 Foreign exchange 902 68,304 Debt and equity instruments(d) 6,580 (g) (g) 2,861 Federal funds purchased and securities loaned or sold under repurchase agreements Other borrowed funds 1,258,736 11,795 687 7,971 $ 23,240 87,428 $ $ (858,538) $ $ 647,381 13,912 687 1,134 9,105 Trading liabilities: 2,117 231,815 2,254 (214,463) Beneficial interests issued by consolidated VIES 72 48 Long-term debt Total liabilities measured at fair value on a recurring basis $ 79,025 $ 23,792 946,870 9,120 $ 120 37,686 $ (844,008) $ 207,289 154 JPMorgan Chase & Co./2016 Annual Report Fair value hierarchy December 31, 2015 (in millions) 13,894 25,402 13 9,107 Accounts payable and other liabilities 20,508 35,202 3,160 (30,222) 8,140 173 20,079 210 (12,105) 8,357 1,614 883,472 8,153 69,918 902,553 8,196 (844,008) (844,008) 49,231 136,659 2,223 Level 1 4,357 223,943 $ $ Deposits 1,065,134 13,687 (858,538) 372,078 64,005 64,005 14,442 1 151,795 14,443 9,104 Total mortgage-backed securities 87,551 1 87,552 U.S. Treasury and government agencies(a) 44,072 29 9,104 44,101 64,078 5,793 (28,351) 1,294 812 231,743 870 (210,154) 23,271 34,032 (858,538) 908 4,939 158 18,360 125 (12,371) 6,272 1,685 915,138 (30,001) Obligations of U.S. states and municipalities 31,592 31,592 6,096 ུ' 'ཙྩཾ 27,401 6,967 926 238,891 2,230 6,096 Private equity investments(e) 1,660 68 1,674 All other 4,289 617 4,906 Total other assets(f) Total assets measured at fair value on a recurring basis $ 1,606 170,436 926 67,791 6,967 Certificates of deposit 106 106 Non-U.S.government debt securities 22,793 12,495 35,288 Corporate debt securities 4,958 4,958 Collateralized loan obligations Asset-backed securities: Other Equity securities Total available-for-sale securities Loans Mortgage servicing rights Other assets: 26,738 $ 1,389 Level 2 Federal funds sold and securities purchased under resale agreements 237 (15,880) 9,185 1,196 952,736 7,946 (902,201) 59,677 24,720 138,864 19,876 (902,201) 343,778 55,066 27,618 1 22,897 Total mortgage-backed securities 1,087,239 105,581 108 (30,330) 11,930 284,101 354 666,491 2,766 (643,248) 26,363 48,850 5,529 2,618 1,423 734 177,525 1,616 (162,698) 17,177 35,150 709 (50,045) 1 U.S. Treasury and government agencies(a) 10,998 Total available-for-sale securities Loans Mortgage servicing rights Other assets: 30,248 759 31,007 9,033 Equity securities 64 2,087 36,284 2,087 204,646 824 241,754 1,343 1,518 3% 9,097 Other 12,436 36,676 38 Obligations of U.S. states and municipalities 33,550 Certificates of deposit 283 Non-U.S. government debt securities 23,199 13,477 Corporate debt securities 12,436 Asset-backed securities: Collateralized loan obligations 55,066 27,619 22,897 105,582 11,036 33,550 283 11,896 Level 3 744 137,668 1,299 194 1,493 1,080 115 1,195 6 34,194 32,536 1,024 U.S. Treasury and government agencies(a) 12,036 6,985 19,021 Obligations of U.S. states and municipalities 6,986 651 7,637 35,224 Certificates of deposit, bankers' acceptances and commercial paper 715 6 $ $ Securities borrowed 23,141 395 $ $ Derivative netting adjustments $ 31,815 Total fair value 395 Trading assets: Debt instruments: Mortgage-backed securities: U.S. government agencies(a) Residential nonagency Commercial - nonagency Total mortgage-backed securities 23,141 1,042 1,042 Non-U.S. government debt securities Credit Foreign exchange Equity Commodity Total derivative receivables(e) Total trading assets(f) Available-for-sale securities: Mortgage-backed securities: U.S.government agencies(a) Residential nonagency Commercial nonagency Interest rate 40,016 94,059 10,921 172,618 606 265 94,930 3,593 1,064 4,657 121,681 Derivative receivables: Total debt and equity instruments(d) Other 27,974 25,064 74 53,112 Corporate debt securities 22,807 736 23,543 Loans (b) 22,211 6,604 28,815 Asset-backed securities 2,392 1,832 4,224 Total debt instruments Equity securities Physical commodities(c) 11,152 134,503 28,256 $ (577,661) $ (890,122) $ 787 33,065 4,401 19 549 11,613 25,528 $ 238 21,452 996,533 191,103 59,164 $ Total liabilities measured at fair value on a recurring basis Long-term debt Beneficial interests issued by consolidated VIES 126,897 (890,122) 9,758 52,790 (890,122) $ 9,695 JPMorgan Chase & Co./2016 Annual Report Notes to consolidated financial statements $3.1 billion of long-term debt and $1.0 billion of deposits driven by an increase in observability on certain structured notes with embedded interest rate and FX derivatives and a reduction of the significance in the unobservable inputs for certain structured notes with embedded equity derivatives. During the year ended December 31, 2015, transfers from level 3 to level 2 included the following: $1.0 billion of trading loans driven by a decrease in observability. $1.1 billion of gross equity derivative receivables and $1.0 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance in unobservable inputs. • During the year ended December 31, 2016, transfers from level 2 to level 3 included the following: $1.4 billion of long-term debt driven by an increase in observability and a reduction of the significance in the unobservable inputs for certain structured notes. • 155 • For the years ended December 31, 2016 and 2015, there were no significant transfers between levels 1 and 2. Transfers between levels for instruments carried at fair value on a recurring basis (g) Private equity instruments represent investments within Corporate. The portion of the private equity investment portfolio carried at fair value on a recurring basis had a cost basis of $2.5 billion and $3.5 billion at December 31, 2016 and 2015, respectively. (f) Certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient are not required to be classified in the fair value hierarchy. At December 31, 2016 and 2015, the fair values of these investments, which include certain hedge funds, private equity funds, real estate and other funds, were $1.0 billion and $1.2 billion, respectively. Included in the balances at December 31, 2016 and 2015, were trading assets of $52 million and $61 million, respectively, and other assets of $1.0 billion and $1.2 billion, respectively. (e) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral received and paid when a legally enforceable master netting agreement exists. For purposes of the tables above, the Firm does not reduce derivative receivables and derivative payables balances for this netting adjustment, either within or across the levels of the fair value hierarchy, as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset or liability. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. (c) Physical commodities inventories are generally accounted for at the lower of cost or market. "Market" is a term defined in U.S. GAAP as not exceeding fair value less costs to sell ("transaction costs"). Transaction costs for the Firm's physical commodities inventories are either not applicable or immaterial to the value of the inventory. Therefore, market approximates fair value for the Firm's physical commodities inventories. When fair value hedging has been applied (or when market is below cost), the carrying value of physical commodities approximates fair value, because under fair value hedge accounting, the cost basis is adjusted for changes in fair value. For a further discussion of the Firm's hedge accounting relationships, see Note 6. To provide consistent fair value disclosure information, all physical commodities inventories have been included in each period presented. (d) Balances reflect the reduction of securities owned (long positions) by the amount of identical securities sold but not yet purchased (short positions). (b) At December 31, 2016 and 2015, included within trading loans were $16.5 billion and $11.8 billion, respectively, of residential first-lien mortgages, and $3.3 billion and $4.3 billion, respectively, of commercial first-lien mortgages. Residential mortgage loans include conforming mortgage loans originated with the intent to sell to U.S. government agencies of $11.0 billion and $5.3 billion, respectively, and reverse mortgages of $2.0 billion and $2.5 billion, respectively. (a) At December 31, 2016 and 2015, included total U.S. government-sponsored enterprise obligations of $80.6 billion and $67.0 billion, respectively, which were predominantly mortgage-related. During the year ended December 31, 2016, transfers from level 3 to level 2 included the following: 932,280 952,479 937 54,782 4,382 12,076 Credit 10,221 (624,945) 1,890 633,060 216 Interest rate Derivative payables: Foreign exchange 74,107 20,199 53,845 Debt and equity instruments(d) Trading liabilities: 9,911 639 9,272 3,526 63 Equity Commodity Total derivative payables(e) (15,578) 1,172 26,430 52 9,183 (29,480) 2,223 36,440 19,769 (171,131) 2,341 187,890 669 1,541 (48,988) 2,069 48,460 Accounts payable and other liabilities Total trading liabilities $2.1 billion of gross equity derivatives for both receivables and payables as a result of an increase in observability and a decrease in the significance in unobservable inputs; partially offset by transfers into level 3 resulting in net transfers of approximately $1.2 billion for both receivables and payables. 3,526 $2.8 billion of trading loans driven by an increase in observability of certain collateralized financing transactions. level 2 to level 3 included the following: 764 Corporate debt securities, obligations 40% 40% Loss severity 69% 100% 0% Discounted cash flows Conditional default rate 32% 1% Yield Discounted cash flows 1,555 Commercial mortgage-backed securities and loans (b) 37% 90% 8% 0% Credit spread 375bps 100% (30)% Interest rate correlation $91 $121 0 $ Price 40bps Market comparables Option pricing Net interest rate derivatives 3,744 9% 17% 1% Yield of U.S. states and municipalities, and other(c) 96bps 1,263 Loss severity 15% 34% 157 JPMorgan Chase & Co./2016 Annual Report For the Firm's derivatives and structured notes positions classified within level 3 at December 31, 2016, interest rate correlation inputs used in estimating fair value were concentrated towards the upper end of the range presented; equity correlation inputs were concentrated at the upper end of the range; the credit correlation inputs were distributed across the range presented; and the foreign exchange correlation inputs were concentrated at the upper end of the range presented. In addition, the interest rate volatility inputs used in estimating fair value were distributed across the range presented; equity volatilities were concentrated in the lower half end of the range; and forward commodity prices used in estimating the fair value of commodity derivatives were concentrated in the middle of the range presented. In the Firm's view, the input range and the weighted average value do not reflect the degree of input uncertainty or an assessment of the reasonableness of the Firm's estimates and assumptions. Rather, they reflect the characteristics of the various instruments held by the Firm and the relative distribution of instruments within the range of characteristics. For example, two option contracts may have similar levels of market risk exposure and valuation uncertainty, but may have significantly different implied volatility levels because the option contracts have different underlyings, tenors, or strike prices. The input range and weighted average values will therefore vary from period-to- period and parameter-to-parameter based on the characteristics of the instruments held by the Firm at each balance sheet date. The range of values presented in the table is representative of the highest and lowest level input used to value the significant groups of instruments within a product/ instrument classification. Where provided, the weighted averages of the input values presented in the table are calculated based on the fair value of the instruments that the input is being used to value. The following table presents the Firm's primary level 3 financial instruments, the valuation techniques used to measure the fair value of those financial instruments, the significant unobservable inputs, the range of values for those inputs and, for certain instruments, the weighted averages of such inputs. While the determination to classify an instrument within level 3 is based on the significance of the unobservable inputs to the overall fair value measurement, level 3 financial instruments typically include observable components (that is, components that are actively quoted and can be validated to external sources) in addition to the unobservable components. The level 1 and/ or level 2 inputs are not included in the table. In addition, the Firm manages the risk of the observable components of level 3 financial instruments using securities and derivative positions that are classified within levels 1 or 2 of the fair value hierarchy. curves. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate model to use. Second, due to the lack of observability of significant inputs, management must assess all relevant empirical data in deriving valuation inputs including, but not limited to, transaction details, yield curves, interest rates, prepayment speed, default rates, volatilities, correlations, equity or debt prices, valuations of comparable instruments, foreign exchange rates and credit Notes to consolidated financial statements Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed models that use significant unobservable inputs and are therefore classified within level 3 of the fair value hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. 28,302 JPMorgan Chase & Co./2016 Annual Report 156 All transfers are assumed to occur at the beginning of the quarterly reporting period in which they occur. Transfers from level 2 into level 3 included $1.1 billion of other borrowed funds, $1.1 billion of trading loans and $1.0 billion of long-term debt, based on a decrease in observability of valuation inputs and price transparency. $4.3 billion and $4.4 billion of gross equity derivative receivables and payables, respectively, due to increased observability of certain equity option valuation inputs $2.7 billion of trading loans, $2.6 billion of margin loans, $2.3 billion of private equity investments, $2.0 billion of corporate debt, and $1.3 billion of long-term debt, based on increased liquidity and price transparency $2.4 billion of corporate debt driven by a decrease in the significance in the unobservable inputs and an increase in observability for certain structured products During the year ended December 31, 2014, transfers from level 3 to level 2 included the following: • The Firm has established well-structured processes for determining fair value, including for instruments where fair value is estimated using significant unobservable inputs (level 3). For further information on the Firm's valuation process and a detailed discussion of the determination of fair value for individual financial instruments, see pages 150-153 of this Note. Product/Instrument Level 3 inputs(a) December 31, 2016 (in millions, except for ratios and basis points) 0% Conditional default rate 8% 20% 0% Prepayment speed securities and loans 5% 18% 4% Yield Discounted cash flows $ 2,861 Residential mortgage-backed Weighted average Range of input values Unobservable inputs Fair value Principal valuation technique During the year ended December 31, 2015, transfers from Federal funds purchased and securities loaned or sold under repurchase agreements Other borrowed funds Level 3 valuations $ 19,554 5,201 24,755 Obligations of U.S. states and municipalities 8,403 649 9,052 Certificates of deposit, bankers' acceptances and commercial paper U.S. Treasury and government agencies(a) 1,649 Non-U.S. government debt securities 28,443 23,076 46 51,565 Corporate debt securities 22,751 576 1,649 23,327 43,964 43,459 Debt instruments: Mortgage-backed securities: U.S. government agencies(a) Residential nonagency Commercial nonagency Total mortgage-backed securities 13 40,586 492 392 1 1,552 83 1,635 1,321 17 1,338 13 40,991 Loans (b) 28,965 4,837 96,759 281 231 97,271 5,341 1,620 6,961 9,341 193,666 761 150,110 149,996 7,894 308,000 715 602,747 12,516 2,501 10,102 6,902 138,754 48,010 33,802 Asset-backed securities 302 5,552 Total debt instruments Equity securities Physical commodities(c) Other Total debt and equity instruments(d) Derivative receivables: Interest rate Credit Foreign exchange Equity Commodity Total derivative receivables(e) Total trading assets (f) Available-for-sale securities: Mortgage-backed securities: U.S.government agencies(a) Residential nonagency Commercial nonagency Trading assets: Securities borrowed 5,250 $ 1,657 101 102 Private equity investments(e) 6,608 6,608 Product/instrument Mortgage servicing rights 1,860 Valuation methodology, inputs and assumptions Private equity direct investments Private equity direct investments Fair value is estimated using all available information; the range of potential inputs include: Classification in the valuation hierarchy Level 3 Level 2 or 3 624,984 • Transaction prices See Mortgage servicing rights in Note 17. All other 3,815 Total other assets(f) $ Total fair value 21,506 (902,201) $ $ 2,950 $ 9,566 31,227 $ 1,316,893 6,447 4,587 744 2,401 129 3,917 179,065 $ $ $ Deposits $ Total assets measured at fair value on a recurring basis • Trading multiples of comparable public companies 28 Beneficial interests issued by consolidated VIES (a) Excludes certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient. JPMorgan Chase & Co./2016 Annual Report 153 Notes to consolidated financial statements The following table presents the assets and liabilities reported at fair value as of December 31, 2016 and 2015, by major product category and fair value hierarchy. Assets and liabilities measured at fair value on a recurring basis Fair value hierarchy Derivative Level 2 or 3 Level 1 Level 3 netting adjustments Federal funds sold and securities purchased under resale agreements $ $ Fund investments (e.g. mutual/ collective investment funds, private equity funds, hedge funds, and real estate funds) 21,506 $ Level 2 Predominantly level 2 December 31, 2016 (in millions) • Additional available inputs relevant to the investment Structured notes (included in deposits, other borrowed funds and long-term debt) . Level 2 or 3 . Operating performance of the underlying portfolio company Adjustments as required, since comparable public companies are not identical to the company being valued, and for company- specific issues and lack of liquidity Net asset value . Long-term debt, not carried at fair value . NAV is supported by the ability to redeem and purchase at the NAV Level 1 level. Adjustments to the NAV as required, for restrictions on redemption (e.g., lock-up periods or withdrawal limitations) or where observable activity is limited Valued using observable market information, where available In the absence of observable market information, valuations are based on the fair value of the underlying assets held by the VIE Valuations are based on discounted cash flows, which consider: Market rates for respective maturity • • Level 2 or 3(a) Valuations are based on discounted cash flow analyses that consider the embedded derivative and the terms and payment structure of the note. The embedded derivative features are considered using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that use observable or unobservable valuation inputs, depending on the embedded derivative. The specific inputs used vary according to the nature of the embedded derivative features, as described in the discussion above regarding derivatives valuation. Adjustments are then made to this base valuation to reflect the Firm's own creditworthiness (DVA) and to incorporate the impact of funding (FVA). See pages 164-165 of this Note. (276) 1,426 239 Other (1) 2 (201) (1) 2,000 711 (16,786) 1,050 329 Total trading assets - debt and equity instruments 27,206 1,067 (c) 26,494 (10,289) (5,203) 22,489 4 (2,138) Physical commodities (30) 431 (c) (2,126) (283) 142 1,264 Total debt instruments 24,335 716 24,820 (16,251) (9,801) (2,813) 21,006 336 Equity securities 867 113 248 (259) (286) (252) 46 Net derivative receivables: (a) Total net derivative receivables 2,379 (2,863) 10 (67) (1,785) 583 Commodity 115 (465) 1 (113) (109) 6 (565) (186) 326 (413) (c) 2,654 (3,306) (1,110) (212) 2,240 (2,061) 2,044 (1,063) 154 Equity (62) 184 198 (256) (1,771) (108) 626 (853) Credit 95 (149) 272 Interest rate (47) (74) 189 (107) Foreign exchange (1,200) (137) 139 (27) 668 31 (526) 92 19 Settlements(h) Asset-backed securities 351 $ (186) $ (121) $ (30) $ 922 $ (92) Residential nonagency 726 66 827 (761) (41) (154) 663 (15) Commercial nonagency 432 17 980 $ (914) (97) U.S. government agencies (625) (c) Total realized/ unrealized Fair value measurements using significant unobservable inputs Year ended Fair value December 31, 2014 at January (in millions) 1, 2014 gains/ (losses) Purchases(g) Sales Transfers into and/or out of level 3 (i) Assets: Trading assets: Debt instruments: Fair value at Dec. 31, 2014 Change in unrealized gains/ (losses) related to financial instruments held at Dec. 31, 2014 Mortgage-backed securities: $ 1,005 $ (60) (149) 306 36 302 10 Corporate debt securities 5,920 210 5,854 (3,372) (4,531) (1,092) 2,989 379 Loans 13,455 387 13,551 (7,917) (4,623) (1,566) 13,287 123 (3) (617) 719 24 (12) Total mortgage-backed securities 2,163 (14) 2,158 (1,861) (222) (333) 1,891 (119) 1,272 Obligations of U.S. states and 1,382 90 298 (358) (139) 1,273 (27) Non-U.S. government debt securities 143 municipalities Available-for-sale securities: (4) (c) 1,088 34 Other assets (d) (d) 20 62 82 79 (1) 78 24 (0) 30 Deposits(a) (134) (134) 93 34 40 49 4 232 818 1,050 352 1,353 (c) 1,705 Loans: 93 Changes in instrument-specific credit risk | 13 35 35 40 Other changes in fair value (7) (7) 13 (287) (287) Federal funds purchased and Beneficial interests issued by consolidated VIES 23 23 49 49 (233) (233) (17) Other liabilities (27) Long-term debt: DVA on fair value option elected liabilities (a) Other changes in fair value(b) (773) (773) 300 1,088 300 (27) 763 (17) (20) securities loaned or sold under repurchase agreements (a) 19 19 8 8 (33) (33) (20) Other borrowed funds (a) (236) 1,996 1,996 (891) (891) Trading liabilities 6 6 (236) (c) 684 79 Structured notes, which are predominantly financial instruments that contain embedded derivatives, that are issued as part of CIB's client-driven activities Certain long-term beneficial interests issued by CIB's consolidated securitization trusts where the underlying assets are carried at fair value 168 JPMorgan Chase & Co./2016 Annual Report Changes in fair value under the fair value option election The following table presents the changes in fair value included in the Consolidated statements of income for the years ended December 31, 2016, 2015 and 2014, for items for which the fair value option was elected. The profit and loss information presented below only includes the financial instruments that were elected to be measured at fair value; related risk management instruments, which are required to be measured at fair value, are not included in the table. 2016 2015 Owned beneficial interests in securitized financial assets that contain embedded credit derivatives, which would otherwise be required to be separately accounted for as a derivative instrument 2014 All other income Total changes in fair value recorded Principal transactions All other income Total changes in fair value recorded Principal transactions All other income Total changes in fair value recorded Principal transactions December 31, (in millions) Certain securities financing arrangements with an embedded derivative and/or a maturity of greater than one year . Wholesale lending- related commitments $ 1.1 $ - $ - $ 2.1 $ 2.1 $ 0.8 $ $ $ 3.0 $ Loans purchased or originated as part of securitization warehousing activity, subject to bifurcation accounting, or managed on a fair value basis 3.0 The Firm does not estimate the fair value of consumer lending-related commitments. In many cases, the Firm can reduce or cancel these commitments by providing the borrower notice or, in some cases as permitted by law, without notice. For a further discussion of the valuation of lending-related commitments, see page 151 of this Note. JPMorgan Chase & Co./2016 Annual Report 167 Notes to consolidated financial statements Note 4 - Fair value option The fair value option provides an option to elect fair value as an alternative measurement for selected financial assets, financial liabilities, unrecognized firm commitments, and written loan commitments. The Firm has elected to measure certain instruments at fair value for several reasons including to mitigate income statement volatility caused by the differences between the measurement basis of elected instruments (e.g. certain instruments elected were previously accounted for on an accrual basis) and the associated risk management arrangements that are accounted for on a fair value basis, as well as to better reflect those instruments that are managed on a fair value basis. The Firm's election of fair value includes the following instruments: (a) Excludes the current carrying values of the guarantee liability and the offsetting asset, each of which is recognized at fair value at the inception of the guarantees. 101 Federal funds sold and securities agreements 639 639 Loans reported as trading assets: Changes in instrument- specific credit risk Other changes in fair value 461 746 523 504 138 41 (c) 179 885 29 (c) 914 (c) 43 (c) purchased under resale (10) (c) 119 $ Securities borrowed (76) $ 1 $ (76) $ 1 $ (38) $ (15) $ 756 $ (6) (6) (10) (10) Trading assets: Debt and equity instruments, excluding loans 120 (1) (c) (15) Total estimated fair value 1,088 101 170 JPMorgan Chase & Co./2016 Annual Report Structured note products by balance sheet classification and risk component The table below presents the fair value of the structured notes issued by the Firm, by balance sheet classification and the primary risk type. (in millions) Risk exposure Interest rate Credit Foreign exchange Equity Commodity Total structured notes December 31, 2016 Other December 31, 2015 Other Long-term borrowed debt funds Deposits Total Long-term borrowed debt funds At December 31, 2016 and 2015, the contractual amount of lending-related commitments for which the fair value option was elected was $4.6 billion for both years, with a corresponding fair value of $(118) million and $(94) million, respectively. For further information regarding off-balance sheet lending-related financial instruments, see Note 29. (a) There were no performing loans that were ninety days or more past due as of December 31, 2016 and 2015, respectively. (b) Remaining contractual principal is not applicable to nonprincipal-protected notes. Unlike principal-protected structured notes, for which the Firm is obligated to return a stated amount of principal at the maturity of the note, nonprincipal-protected structured notes do not obligate the Firm to return a stated amount of principal at maturity, but to return an amount based on the performance of an underlying variable or derivative feature embedded in the note. However, investors are exposed to the credit risk of the Firm as issuer for both nonprincipal-protected and principal protected notes. (c) Where the Firm issues principal-protected zero-coupon or discount notes, the balance reflects the contractual principal payment at maturity or, if applicable, the contractual principal payment at the Firm's next call date. ΝΑ 787 ΝΑ Long-term beneficial interests Nonprincipal-protected debt Total long-term beneficial interests ΝΑ $ 120 ΝΑ Deposits Total NA 787 ΝΑ NA $ 120 NA ΝΑ $ $ $ 16,296 $ 184 $ 4,296 $ 20,776 $ 12,531 $ 3,267 27,733 2,336 640 50 1,981 2,671 $ 37,247 $ 8,815 $ 11,594 $ 57,656 $ 32,424 $ 9,179 $10,325 $ 51,928 JPMorgan Chase & Co./2016 Annual Report 4,993 171 Note 5 - Credit risk concentrations Concentrations of credit risk arise when a number of customers are engaged in similar business activities or activities in the same geographic region, or when they have similar economic features that would cause their ability to meet contractual obligations to be similarly affected by changes in economic conditions. JPMorgan Chase regularly monitors various segments of its credit portfolios to assess potential credit risk concentrations and to obtain collateral when deemed necessary. Senior management is significantly involved in the credit approval and review process, and risk levels are adjusted as needed to reflect the Firm's risk appetite. In the Firm's consumer portfolio, concentrations are evaluated primarily by product and by U.S. geographic region, with a key focus on trends and concentrations at the portfolio level, where potential credit risk concentrations can be remedied through changes in underwriting policies and portfolio guidelines. In the wholesale portfolio, credit risk concentrations are evaluated primarily by industry and monitored regularly on both an aggregate portfolio level and on an individual customer basis. The Firm's wholesale exposure is managed through loan syndications and participations, loan sales, securitizations, credit derivatives, master netting agreements, and collateral and other risk- reduction techniques. For additional information on loans, see Note 14. The Firm does not believe that its exposure to any particular loan product (e.g., option ARMs), or industry segment (e.g., commercial real estate), or its exposure to residential real estate loans with high LTV ratios, results in a significant concentration of credit risk. Terms of loan products and collateral coverage are included in the Firm's assessment when extending credit and establishing its allowance for loan losses. 172 JPMorgan Chase & Co./2016 Annual Report Notes to consolidated financial statements 33,065 8,447 28,546 225 3,492 3,195 58 $ 3,340 $ 15,929 547 3,742 2,365 135 6 14,293 2,506 77 11 1,853 14,831 8,234 488 37 5,481 1,811 1,765 $ ΝΑ NA over/ (under) contractual Fair value principal outstanding Nonaccrual loans Loans reported as trading assets $ 3,338 $ contractual Contractual principal principal Fair value outstanding outstanding 748 $ (2,590) $ 3,484 Loans 7 631 $ 7 (2,853) Subtotal 3,338 748 (2,590) $ 3,491 Contractual principal outstanding 2015 (615) (a) Effective January 1, 2016, unrealized gains/(losses) due to instrument-specific credit risk (DVA) for liabilities for which the fair value option has been elected is recorded in OCI, while realized gains/(losses) are recorded in principal transactions revenue. DVA for 2015 and 2014 was included in principal transactions revenue, and includes the impact of the Firm's own credit quality on the inception value of liabilities as well as the impact of changes in the Firm's own credit quality subsequent to issuance. See Notes 3 and 25 for further information. (b) Long-term debt measured at fair value predominantly relates to structured notes containing embedded derivatives. Although the risk associated with the structured notes is actively managed, the gains/(losses) reported in this table do not include the income statement impact of the risk management instruments used to manage such risk. (c) Reported in mortgage fees and related income. (d) Reported in other income. JPMorgan Chase & Co./2016 Annual Report 169 Notes to consolidated financial statements Fair value Determination of instrument-specific credit risk for items for which a fair value election was made • Loans and lending-related commitments: For floating- rate instruments, all changes in value are attributed to instrument-specific credit risk. For fixed-rate instruments, an allocation of the changes in value for the period is made between those changes in value that are interest rate-related and changes in value that are credit-related. Allocations are generally based on an analysis of borrower-specific credit spread and recovery information, where available, or benchmarking to similar entities or industries. Long-term debt: Changes in value attributable to instrument-specific credit risk were derived principally from observable changes in the Firm's credit spread. Resale and repurchase agreements, securities borrowed agreements and securities lending agreements: Generally, for these types of agreements, there is a requirement that collateral be maintained with a market value equal to or in excess of the principal amount loaned; as a result, there would be no adjustment or an immaterial adjustment for instrument-specific credit risk related to these agreements. Difference between aggregate fair value and aggregate remaining contractual principal balance outstanding The following table reflects the difference between the aggregate fair value and the aggregate remaining contractual principal balance outstanding as of December 31, 2016 and 2015, for loans, long-term debt and long-term beneficial interests for which the fair value option has been elected. December 31, (in millions) Loans (a) 2016 Fair value over/ (under) The following describes how the gains and losses that are attributable to changes in instrument-specific credit risk, were determined. (615) 638 All other performing loans (c) Nonprincipal-protected debt (b) ΝΑ 19,195 $ 18,491 (2,407) $ 17,910 (c) $ 21,602 16,611 $ ΝΑ ΝΑ 16,454 NA Total long-term debt ΝΑ $ 37,686 (1,299) (2,853) $ Long-term debt Loans reported as trading assets 35,477 Loans Total loans $ 2,259 41,074 33,054 2,228 $ 36,030 $ (2,423) (31) (5,044) $ Principal-protected debt 30,780 (2,596) 2,771 2,752 (19) 37,042 $ 31,574 $ (5,468) 28,184 Level 3 Level 2 Level 1 (281) 11,877 (9) (c) (a) All level 3 derivatives are presented on a net basis, irrespective of underlying counterparty. (b) Level 3 liabilities as a percentage of total Firm liabilities accounted for at fair value (including liabilities measured at fair value on a nonrecurring basis) were 12%, 13% and 15% at December 31, 2016, 2015 and 2014, respectively. JPMorgan Chase & Co./2016 Annual Report 163 Notes to consolidated financial statements (c) Predominantly reported in principal transactions revenue, except for changes in fair value for CCB mortgage loans, and lending-related commitments originated with the intent to sell, and mortgage loan purchase commitments, which are reported in mortgage fees and related income. (d) Realized gains/(losses) on AFS securities, as well as other-than-temporary impairment ("OTTI") losses that are recorded in earnings, are reported in securities gains. Unrealized gains/ (losses) are reported in OCI. Realized gains/(losses) and foreign exchange hedge accounting adjustments recorded in income on AFS securities were zero, $(7) million, and $(43) million for the years ended December 31, 2016, 2015 and 2014, respectively. Unrealized gains/(losses) recorded on AFS securities in OCI were $1 million, $(25) million and $(16) million for the years ended December 31, 2016, 2015 and 2014, respectively. (e) Changes in fair value for CCB MSRS are reported in mortgage fees and related income. (f) Predominantly reported in other income. (g) Loan originations are included in purchases. (h) Includes financial assets and liabilities that have matured, been partially or fully repaid, impacts of modifications, and deconsolidation associated with beneficial interests in VIES. (i) All transfers into and/or out of level 3 are assumed to occur at the beginning of the quarterly reporting period in which they occur. Level 3 analysis Consolidated balance sheets changes Level 3 assets (including assets measured at fair value on a nonrecurring basis) were 1.0% of total Firm assets at December 31, 2016. The following describes significant changes to level 3 assets since December 31, 2015, for those items measured at fair value on a recurring basis. For further information on changes impacting items measured at fair value on a nonrecurring basis, see Assets and liabilities measured at fair value on a nonrecurring basis on page 165. For the year ended December 31, 2016 (5,231) 7,421 (40) (c) (22) (c) (305) 323 (5) (49) 72 2 (c) Accounts payable and other liabilities 27 (c) Level 3 assets were $23.2 billion at December 31, 2016, reflecting a decrease of $8.0 billion from December 31, 2015. This decrease was driven by settlements (including repayments and restructurings) and transfers to Level 2 due to an increase in observability and a decrease in the significance of unobservable inputs. In particular: (1) Beneficial interests issued by consolidated VIES Long-term debt 1,240 10,008 -- 775 (763) (102) 1,146 26 • • $4.0 billion decrease in trading assets - debt and equity instruments was predominantly driven by a decrease of $1.8 billion in trading loans largely due to settlements, and a $1.5 billion decrease in asset-backed securities due to settlements and transfers from level 3 to level 2 as a result of increased observability of certain valuation inputs The following table provides the impact of credit and funding adjustments on principal transactions revenue in the respective periods, excluding the effect of any associated hedging activities. The DVA and FVA reported below include the impact of the Firm's own credit quality on the inception value of liabilities as well as the impact of changes in the Firm's own credit quality over time. 2016 2015 2014 Year ended December 31, (in millions) Credit adjustments: Derivatives CVA The key inputs to FVA are: (i) the expected funding requirements arising from the Firm's positions with each counterparty and collateral arrangements; (ii) for assets, the estimated market funding cost in the principal market; and (iii) for liabilities, the hypothetical market funding cost for a transfer to a market participant with a similar credit standing as the Firm. For collateralized derivatives, the fair value is estimated by discounting expected future cash flows at the relevant overnight indexed swap rate given the underlying collateral agreement with the counterparty, and therefore a separate FVA is not necessary. $ $ Derivatives DVA and FVA 7 73 (322) (58) Valuation adjustments on fair value option elected liabilities The valuation of the Firm's liabilities for which the fair value option has been elected requires consideration of the Firm's own credit risk. DVA on fair value option elected liabilities is measured using (i) the current fair value of the liability and (ii) changes (subsequent to the issuance of the liability) in the Firm's probability of default and LGD, which are estimated based on changes in the Firm's credit spread observed in the bond market. Effective January 1, 2016, the effect of DVA on fair value option elected liabilities is recognized in OCI. See Note 25 for further information. Assets and liabilities measured at fair value on a nonrecurring basis At December 31, 2016 and 2015, assets measured at fair value on a nonrecurring basis were $1.6 billion and $1.7 billion, respectively, consisting predominantly of loans that had fair value adjustments for the years ended December 31, 2016 and 2015. At December 31, 2016, $735 million and $822 million of these assets were classified in levels 2 and 3 of the fair value hierarchy, respectively. At December 31, 2015, $696 million and $959 million of these assets were classified in levels 2 and 3 of the fair value hierarchy, respectively. Liabilities measured at fair value on a nonrecurring basis were not significant at December 31, 2016 and 2015. For the years ended December 31, 2016, 2015 and 2014, there were no significant transfers between levels 1, 2 and 3 related to assets held at the balance sheet date. (84) $ 620 (5) (c) JPMorgan Chase & Co./2016 Annual Report DVA represents the adjustment, relative to the relevant benchmark interest rate, necessary to reflect the credit quality of the Firm. The derivative DVA calculation methodology is generally consistent with the CVA methodology described above and incorporates JPMorgan Chase's credit spread as observed through the CDS market to estimate the PD and LGD as a result of a systemic event affecting the Firm. $2.1 billion decrease in gross derivative receivables was driven by a decrease in credit and foreign exchange derivative receivables due to market movements and transfers from level 3 to level 2 as a result of increased observability of certain valuation inputs Gains and losses The following describes significant components of total realized/unrealized gains/(losses) for instruments measured at fair value on a recurring basis for the years ended December 31, 2016, 2015 and 2014. For further information on these instruments, see Changes in level 3 recurring fair value measurements rollforward tables on pages 160-164. 2016 • • There were no individually significant movements for the year ended December 31, 2016. 2015 FVA represents the adjustment to reflect the impact of funding and is recognized where there is evidence that a market participant in the principal market would incorporate it in a transfer of the instrument. The Firm's FVA framework, applied to uncollateralized (including partially collateralized) OTC derivatives, leverages its existing CVA and DVA calculation methodologies, and considers the fact that the Firm's own credit risk is a significant component of funding costs. • $1.6 billion of net gains in interest rate, foreign exchange and equity derivative receivables largely due to market movements; partially offset by losses on commodity derivatives due to market movements 164 2014 • $1.8 billion of losses on MSRs. For further discussion of the change, refer to Note 17 . • $1.1 billion of net gains on trading assets - debt and equity instruments, largely driven by market movements and client-driven financing transactions Credit and funding adjustments - derivatives Derivatives are generally valued using models that use as their basis observable market parameters. These market parameters generally do not consider factors such as counterparty nonperformance risk, the Firm's own credit quality, and funding costs. Therefore, it is generally necessary to make adjustments to the base estimate of fair value to reflect these factors. CVA represents the adjustment, relative to the relevant benchmark interest rate, necessary to reflect counterparty nonperformance risk. The Firm estimates CVA using a scenario analysis to estimate the expected credit exposure across all of the Firm's positions with each counterparty, and then estimates losses as a result of a counterparty credit event. The key inputs to this methodology are (i) the expected positive exposure to each counterparty based on a simulation that assumes the current population of existing derivatives with each counterparty remains unchanged and considers contractual factors designed to mitigate the Firm's credit exposure, such as collateral and legal rights of offset; (ii) the probability of a default event occurring for each counterparty, as derived from observed or estimated CDS spreads; and (iii) estimated recovery rates implied by CDS spreads, adjusted to consider the differences in recovery rates as a derivative creditor relative to those reflected in CDS spreads, which generally reflect senior unsecured creditor risk. $1.3 billion of net gains in liabilities due to market movements 113 Trading liabilities - debt and equity instruments (415) (c) 1,037 (42) (d) Loans 1,931 (254) (c) 3,258 (845) (1,549) (1,296) 2,541 9,614 (1,826) (e) 768 (209) (911) 7,436 (234) (c) (1,826) (e) Other assets: Private equity investments Mortgage servicing rights 5,816 (324) 397 (41) 275 (2) (101) (311) 908 (40) Other (2) 1,234 122 (223) (985) 129 (2) Total available-for-sale securities 2,322 (60) (d) (19) Of the $822 million in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2016: 400 145 Transfers into and/or out of level 3 (i) Fair value at Dec. 31, 2014 Change in unrealized (gains)/losses related to financial instruments held at Dec. 31, 2014 Liabilities:(b) Deposits $ Other borrowed funds Issuances Settlements(h) 2,255 $149 (c) $ 2,074 (596) (c) $ 1,578 $ 5,377 (197) $ (6,127) (926) $ 2,859 $ 130 (c) 725 1,453 $ (c) Sales Total realized/ unrealized (gains)/ losses All other 1,382 83 (f) 10 (1,967) (357) (197) (159) (1,972) 2,225 Purchases(g) 33 (c) 59 (f) Fair value measurements using significant unobservable inputs Year ended Fair value December 31, 2014 at January (in millions) 1, 2014 959 • $462 million related to residential real estate loans carried at the net realizable value of the underlying collateral (i.e., collateral-dependent loans and other loans charged off in accordance with regulatory JPMorgan Chase & Co./2016 Annual Report 165.0 149.2 149.2 Commercial paper 11.7 11.7 11.7 15.6 165.0 15.6 13.6 13.6 13.6 11.2 11.2 149.2 15.6 11.2 Other borrowed funds Accounts payable and other 165.0 securities loaned or sold 0.1 60.8 14.3 75.2 66.0 0.1 56.3 14.3 under repurchase agreements 70.7 Deposits $ 1,361.3 $ $ 1,361.3 $ $ 1,361.3 $ 1,267.2 $ $ 1,266.1 $ 1.2 $1,267.3 Federal funds purchased and Financial liabilities 71.4 liabilities 144.8 255.6 257.4 4.3 261.7 (a) Fair value is typically estimated using a discounted cash flow model that incorporates the characteristics of the underlying loans (including principal, contractual interest rate and contractual fees) and other key inputs, including expected lifetime credit losses, interest rates, prepayment rates, and primary origination or secondary market spreads. For certain loans, the fair value is measured based on the value of the underlying collateral. The difference between the estimated fair value and carrying value of a financial asset or liability is the result of the different methodologies used to determine fair value as compared with carrying value. For example, credit losses are estimated for a financial asset's remaining life in a fair value calculation but are estimated for a loss emergence period in the allowance for loan loss calculation; future loan income (interest and fees) is incorporated in a fair value calculation but is generally not considered in the allowance for loan losses. For a further discussion of the Firm's methodologies for estimating the fair value of loans and lending-related commitments, see Valuation hierarchy on pages 150-153. 166 JPMorgan Chase & Co./2016 Annual Report The majority of the Firm's lending-related commitments are not carried at fair value on a recurring basis on the Consolidated balance sheets, nor are they actively traded. The carrying value of the wholesale allowance for lending-related commitments and the estimated fair value of these wholesale lending-related commitments were as follows for the periods indicated. 262.0 December 31, 2016 December 31, 2015 Estimated fair value hierarchy (in billions) Carrying value(a) Level 1 Level 2 Level 3 Total estimated fair value Carrying value(a) Estimated fair value hierarchy 148.0 2.0 257.5 3.4 148.2 144.6 141.7 2.8 144.5 Beneficial interests issued by consolidated VIES 260.0 38.9 38.9 41.1 40.2 0.9 41.1 Long-term debt and junior subordinated deferrable interest debentures 38.9 Asset-backed securities Other 802.7 Total estimated fair value Financial assets Cash and due from banks $ 23.9 $ 23.9 $ - $ Level 3 $ $ Deposits with banks 365.8 362.0 3.8 365.8 20.5 $ 340.0 20.5 $ 335.9 23.9 $ - $ - $ 4.1 Level 2 Carrying value guidance). These amounts are classified as level 3, as they are valued using a broker's price opinion and discounted based upon the Firm's experience with actual liquidation values. These discounts to the broker price opinions ranged from 12% to 47%, with a weighted average of 25%. The total change in the recorded value of assets and liabilities for which a fair value adjustment has been included in the Consolidated statements of income for the years ended December 31, 2016, 2015 and 2014, related to financial instruments held at those dates, were losses of $172 million, $294 million and $992 million respectively; these reductions were predominantly associated with loans. For further information about the measurement of impaired collateral-dependent loans, and other loans where the carrying value is based on the fair value of the underlying collateral (e.g., residential mortgage loans charged off in accordance with regulatory guidance), see Note 14. Additional disclosures about the fair value of financial instruments that are not carried on the Consolidated balance sheets at fair value U.S. GAAP requires disclosure of the estimated fair value of certain financial instruments, and the methods and significant assumptions used to estimate their fair value. Financial instruments within the scope of these disclosure requirements are included in the following table. However, certain financial instruments and all nonfinancial instruments are excluded from the scope of these disclosure requirements. Accordingly, the fair value disclosures provided in the following table include only a partial estimate of the fair value of JPMorgan Chase's assets and liabilities. For example, the Firm has developed long-term relationships with its customers through its deposit base and credit card accounts, commonly referred to as core deposit intangibles and credit card relationships. In the opinion of management, these items, in the aggregate, add significant value to JPMorgan Chase, but their fair value is not disclosed in this Note. Financial instruments for which carrying value approximates fair value Certain financial instruments that are not carried at fair value on the Consolidated balance sheets are carried at amounts that approximate fair value, due to their short- term nature and generally negligible credit risk. These instruments include cash and due from banks, deposits with banks, federal funds sold, securities purchased under resale agreements and securities borrowed, short-term receivables and accrued interest receivable, commercial paper, federal funds purchased, securities loaned and sold under repurchase agreements, other borrowed funds, accounts payable, and accrued liabilities. In addition, U.S. GAAP requires that the fair value of deposit liabilities with no stated maturity (i.e., demand, savings and certain money market deposits) be equal to their carrying value; recognition of the inherent funding value of these instruments is not permitted. 165 Notes to consolidated financial statements Level 1 The following table presents by fair value hierarchy classification the carrying values and estimated fair values at December 31, 2016 and 2015, of financial assets and liabilities, excluding financial instruments that are carried at fair value on a recurring basis, and their classification within the fair value hierarchy. For additional information regarding the financial instruments within the scope of this disclosure, and the methods and significant assumptions used to estimate their fair value, see pages 150-153 of this Note. December 31, 2015 Estimated fair value hierarchy (in billions) Carrying value Total estimated Level 1 Level 2 Level 3 fair value December 31, 2016 Estimated fair value hierarchy 828.1 20.5 Accrued interest and accounts receivable 98.3 Securities, held-to-maturity 50.2 50.9 50.9 49.1 50.6 189.5 98.3 98.3 Loans, net of allowance for loan losses (a) 878.8 24.1 851.0 875.1 820.8 25.4 50.6 340.0 96.4 96.4 52.3 52.2 0.1 52.3 46.6 46.4 0.2 46.6 96.4 Federal funds sold and resale agreements 208.5 208.3 0.2 208.5 189.5 189.5 Securities borrowed securities purchased under 4 (38) $ Use of Derivative 17,459 77 2 12,683 (162,377) (321) 175,060 323 73 17,309 (208,962) (1,165) (27) (210,154) 227,613 Total foreign exchange contracts 1,238 104 Exchange-traded (a) OTC-cleared 226,271 OTC Foreign exchange contracts: 903 3 900 (43,182) (6,863) (50,045) 44,082 6,866 50,948 525 7 518 (22,612) (5,739) (28,351) 28,876 175,383 Total credit contracts (162,698) Equity contracts: 15,001 5,966 (5,605) 11,571 OTC Commodity contracts: 2,645 2,394 (9,891) (30,330) 12,285 32,975 2,306 (30,001) 32,307 Total equity contracts 2,008 (9,431) 11,439 Exchange-traded(a) - OTC-cleared 251 (20,439) 20,690 298 (20,570) 20,868 OTC 12,685 23,130 5,746 20,888 (643,248) collateral held or transferred that relates to derivative receivables or payables where an appropriate legal opinion has not been either sought or obtained with respect to the master netting agreement, which is excluded from the tables below. the amount of collateral held or transferred that exceeds the fair value exposure at the individual counterparty level, as of the date presented, which is excluded from the tables below; and collateral that consists of non-cash financial instruments (generally U.S. government and agency securities and other G7 government bonds) and cash collateral held at third party custodians, which are shown separately as "Collateral not nettable on the Consolidated balance sheets" in the tables below, up to the fair value exposure amount. . • counterparty credit risk associated with the Firm's derivative instruments, but are not eligible for net presentation: In addition to the cash collateral received and transferred that is presented on a net basis with derivative receivables and payables, the Firm receives and transfers additional collateral (financial instruments and cash). These amounts mitigate The following tables present, as of December 31, 2016 and 2015, gross and net derivative receivables and payables by contract and settlement type. Derivative receivables and payables, as well as the related cash collateral from the same counterparty, have been netted on the Consolidated balance sheets where the Firm has obtained an appropriate legal opinion with respect to the master netting agreement. Where such a legal opinion has not been either sought or obtained, amounts are not eligible for netting on the Consolidated balance sheets, and those derivative receivables and payables are shown separately in the tables below. Derivatives netting JPMorgan Chase & Co./2016 Annual Report 178 (a) Balances exclude structured notes for which the fair value option has been elected. See Note 4 for further information. (b) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral receivables and payables when a legally enforceable master netting agreement exists. $ 52,790 $ 939,170 $ 3,742 $942,912 59,677 $ $ 961,878 $ 6,235 $ 955,643 assets and liabilities Total fair value of trading 12,076 27,654 1 27,653 9,185 9,183 December 31, (in millions) U.S. GAAP nettable derivative receivables Interest rate contracts: OTC 664,136 23,206 8 20,880 $ $ (396,506) (246,742) 417,386 246,750 138 14 (235,261) (227) (577,661) 600,867 $ $ 23,054 $ 365,227 $ (342,173) 235,399 241 (6,772) derivative receivables 2015 Amounts netted on the Consolidated balance sheets Gross derivative receivables Net derivative receivables Amounts netted on the Consolidated balance sheets receivables Gross derivative 2016 OTC-cleared OTC Credit contracts: Total interest rate contracts Exchange-traded (a) OTC-cleared Net 8,229 OTC-cleared Exchange-traded(a) 1,158 OTC-cleared 15,004 (213,296) 228,300 OTC Foreign exchange contracts: 1,360 (48,988) (5,969) 5,969 50,348 752 1,360 (43,019) 44,379 752 (21,614) (5,641) (27,255) 28,007 Total credit contracts 22,366 5,641 9,162 (624,945) 634,107 9,199 21 (175) (559,963) 569,162 (1,158) - 185,178 301 10,998 590 (9,414) 10,004 Exchange-traded(a) OTC-cleared 3,869 (19,589) 23,458 3,880 (20,808) 24,688 OTC 196 Equity contracts: (171,131) 185,479 15,323 (214,463) 229,786 Total foreign exchange contracts - 319 (9) 328 Exchange-traded (a) 14,348 (170,830) (301) 14,348 38,663 29 $ 9,133 (18,638) 64,078 $ 961,878 $ $ 922,616 14,236 14,236 14,588 14,588 45,441 (902,201) (b) 947,642 49,490 (858,538) (b) 908,028 91 8,320 (9,108) (15,880) 9,199 24,200 28 5,994 (6,766) (12,371) 6,794 18,365 JPMorgan Chase & Co./2016 Annual Report Net amounts Collateral not nettable on the Consolidated balance sheets(c)(d) Total derivative receivables recognized on the Consolidated balance sheets Derivative receivables where an appropriate legal opinion has not been either sought or obtained Derivative receivables with appropriate legal opinions Total commodity contracts $ 45,440 $ 59,677 (13,543) $ (384,576) $ 9,177 $ 393,709 240,398 1 338,502 $ (329,325) 230,464 (230,463) $ OTC-cleared OTC Credit contracts: Total interest rate contracts Exchange-traded (a) OTC-cleared OTC Interest rate contracts: (240,369) U.S. GAAP nettable derivative payables Net derivative payables on the Consolidated balance sheets Gross derivative payables Net derivative payables on the Consolidated balance sheets Gross derivative payables 2015 Amounts netted Amounts netted 2016 Notes to consolidated financial statements 179 46,134 $ December 31, (in millions) 38,663 5,529 35,859 25,065 258 232 59 43 417 395 345 326 1,079 996 Total equity contracts Commodity contracts Swaps 102 83 Spot, futures and forwards 130 99 Written options 83 115 Purchased options 94 112 Total commodity contracts 409 409 Purchased options Written options Futures and forwards Swaps 3,091 3,506 Purchased options 3,482 3,896 Total interest rate contracts 33,862 36,731 Credit derivatives(a) 2,032 2,900 Foreign exchange contracts Cross-currency swaps Total derivative notional amounts 3,359 Spot, futures and forwards 5,341 5,028 Written options 734 690 Purchased options 721 706 Total foreign exchange contracts 10,155 9,623 Equity contracts 3,199 Written options $ 47,537 $ 50,659 contracts, see the Credit derivatives discussion on pages 184-186. (b) Represents the sum of gross long and gross short third-party notional derivative contracts. 28,302 1,294 $ 567,894 $ 2,884 $ 570,778 $ 10,815 28,666 28,666 1,411 Foreign exchange 232,137 1,289 233,426 23,271 233,823 1,148 234,971 20,508 Equity Commodity 34,940 18,505 - 137 34,940 18,642 4,939 38,362 - 38,362 $ $ 605,963 29,645 29,645 Credit While the notional amounts disclosed above give an indication of the volume of the Firm's derivatives activity, the notional amounts significantly exceed, in the Firm's view, the possible losses that could arise from such transactions. For most derivative transactions, the notional amount is not exchanged; it is used simply as a reference to calculate payments. JPMorgan Chase & Co./2016 Annual Report 177 Notes to consolidated financial statements Impact of derivatives on the Consolidated balance sheets The following table summarizes information on derivative receivables and payables (before and after netting adjustments) that are reflected on the Firm's Consolidated balance sheets as of December 31, 2016 and 2015, by accounting designation (e.g., whether the derivatives were designated in qualifying hedge accounting relationships or not) and contract type. Free-standing derivative receivables and payables(a) Gross derivative receivables Gross derivative payables Not December 31, 2016 (in millions) designated as hedges (a) For more information on volumes and types of credit derivative Designated as hedges Net derivative receivables(b) Not designated as hedges Designated as hedges Total derivative payables Net derivative payables(b) Trading assets and liabilities Interest rate $ 601,557 $ 4,406 Total derivative receivables (9,891) 5,167 $ 24,162 Not designated Gross derivative payables Gross derivative receivables Trading assets and liabilities (in millions) December 31, 2015 $ 49,231 $ 889,028 $ 4,211 $ 893,239 $ 64,078 $ 922,616 $ 916,784 $ 5,832 Total fair value of trading assets and liabilities 8,357 20,462 179 20,283 8,140 Designation and disclosure segment or unit reference Manage specifically identified risk exposures in qualifying hedge accounting relationships: • Interest rate Hedge fixed rate assets and liabilities Fair value hedge Corporate 182 • Interest rate Hedge floating-rate assets and liabilities Cash flow hedge as hedges Designated as hedges Total derivative receivables Net derivative receivables(b) 1,352 35,859 23,713 Commodity Equity 19,769 1,541 $ 10,221 2,238 $635,166 50,529 190,900 1,503 50,529 189,397 17,177 1,423 $ Corporate $ 632,928 $ 669,611 51,468 179,875 803 179,072 Foreign exchange 51,468 Credit 4,080 $ $ 665,531 Interest rate Net derivative payables(b) Total Designated derivative as hedges payables Not designated as hedges $ 26,363 5,289 183 Hedge foreign currency-denominated assets and liabilities CIB 184 Manage the risk of certain other specified assets and liabilities Specified risk management Corporate 184 • Various > Various Market-making and related risk management Other derivatives Market-making and other Market-making and other CIB 184 CIB, Corporate 184 176 JPMorgan Chase & Co./2016 Annual Report Notional amount of derivative contracts The following table summarizes the notional amount of derivative contracts outstanding as of December 31, 2016 and 2015. December 31, (in billions) Interest rate contracts Notional amounts (b) 2016 2015 Swaps Futures and forwards $ 22,000 Specified risk management Manage the risk of certain commodities-related contracts and investments Market-making derivatives and other activities: • Interest rate and foreign exchange Fair value hedge Corporate 182 Foreign exchange Hedge forecasted revenue and expense Cash flow hedge Corporate 183 Foreign exchange Hedge the value of the Firm's investments in non-U.S. dollar functional currency entities Net investment hedge Corporate 184 Foreign exchange • Commodity Fair value hedge CIB 182 Manage specifically identified risk exposures not designated in qualifying hedge accounting relationships: • Interest rate • Credit Manage the risk of the mortgage pipeline, warehouse loans and MSRS Specified risk management Manage the credit risk of wholesale lending exposures CCB 184 Specified risk management CIB 184 • Commodity Hedge commodity inventory 1,107 6,272 34,692 388,305 64,078 368,014 Total exposure (e)(f) 800,463 361,015 $1,850,868 $ 837,299 $ 59,677 59,677 $ 940,395 366,399 $1,953,105 $ 894,765 $ 64,078 $ 976,702 (a) Receivables from customers primarily represent margin loans to brokerage customers that are collateralized through assets maintained in the clients' brokerage accounts, as such no allowance is held against these receivables. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. (b) The industry rankings presented in the table as of December 31, 2015, are based on the industry rankings of the corresponding exposures at December 31, 2016, not actual rankings of such exposures at December 31, 2015. (c) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2016 and 2015, noted above, the Firm held: $9.1 billion and 7.6 billion, respectively, of trading securities; $31.6 billion and $33.6 billion, respectively, of AFS securities; and $14.5 billion and $12.8 billion, respectively, of HTM securities, issued by U.S. state and municipal governments. For further information, see Note 3 and Note 12. (d) All other includes: individuals; SPES; holding companies; and private education and civic organizations. For more information on exposures to SPES, see Note 16. (e) For further information regarding on-balance sheet credit concentrations by major product and/or geography, see Note 6 and Note 14. For information regarding concentrations of off-balance sheet lending-related financial instruments by major product, see Note 29. 837,837 (f) Excludes cash placed with banks of $380.2 billion and $351.0 billion, at December 31, 2016 and 2015, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks JPMorgan Chase & Co./2016 Annual Report 173 Notes to consolidated financial statements Note 6 - Derivative instruments Derivative contracts derive their value from underlying asset prices, indices, reference rates, other inputs or a combination of these factors and may expose counterparties to risks and rewards of an underlying asset or liability without having to initially invest in, own or exchange the asset or liability. JPMorgan Chase makes markets in derivatives for clients and also uses derivatives to hedge or manage its own risk exposures. Predominantly all of the Firm's derivatives are entered into for market- making or risk management purposes. Market-making derivatives The majority of the Firm's derivatives are entered into for market-making purposes. Clients use derivatives to mitigate or modify interest rate, credit, foreign exchange, equity and commodity risks. The Firm actively manages the risks from its exposure to these derivatives by entering into other derivative transactions or by purchasing or selling other financial instruments that partially or fully offset the exposure from client derivatives. Risk management derivatives The Firm manages certain market and credit risk exposures using derivative instruments, including derivatives in hedge accounting relationships and other derivatives that are used to manage risks associated with specified assets and liabilities. Interest rate contracts are used to minimize fluctuations in earnings that are caused by changes in interest rates. Fixed- rate assets and liabilities appreciate or depreciate in market value as interest rates change. Similarly, interest income and expense increases or decreases as a result of variable- rate assets and liabilities resetting to current market rates, and as a result of the repayment and subsequent origination or issuance of fixed-rate assets and liabilities at current market rates. Gains or losses on the derivative instruments that are related to such assets and liabilities are expected to substantially offset this variability in earnings. The Firm generally uses interest rate swaps, forwards and futures to manage the impact of interest rate fluctuations on earnings. Foreign currency forward contracts are used to manage the foreign exchange risk associated with certain foreign currency-denominated (i.e., non-U.S. dollar) assets and liabilities and forecasted transactions, as well as the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. As a result of fluctuations in foreign currencies, the U.S. dollar- equivalent values of the foreign currency-denominated assets and liabilities or the forecasted revenues or expenses increase or decrease. Gains or losses on the derivative instruments related to these foreign currency-denominated assets or liabilities, or forecasted transactions, are expected to substantially offset this variability. Commodities contracts are used to manage the price risk of certain commodities inventories. Gains or losses on these derivative instruments are expected to substantially offset the depreciation or appreciation of the related inventory. Credit derivatives are used to manage the counterparty credit risk associated with loans and lending-related commitments. Credit derivatives compensate the purchaser when the entity referenced in the contract experiences a credit event, such as bankruptcy or a failure to pay an obligation when due. Credit derivatives primarily consist of CDS. For a further discussion of credit derivatives, see the discussion in the Credit derivatives section on pages 184- 186 of this Note. (g) Represents lending-related financial instruments. 13,372 17,440 366,399 1,160 4,412 861 1,424 2,127 All other(d) 144,428 109,267 3,682 31,479 149,117 109,889 4,593 34,635 Subtotal 815,882 383,790 64,078 368,014 783,126 Loans held-for-sale and loans at fair value Receivables from customers and other (a) Total wholesale-related 4,515 4,515 3,965 357,050 3,965 59,677 For more information about risk management derivatives, see the risk management derivatives gains and losses table on page 184 of this Note, and the hedge accounting gains and losses tables on pages 182-184 of this Note. Derivative counterparties and settlement types The Firm enters into OTC derivatives, which are negotiated and settled bilaterally with the derivative counterparty. The Firm also enters into, as principal, certain ETD such as futures and options, and OTC-cleared derivative contracts with CCPS. ETD contracts are generally standardized contracts traded on an exchange and cleared by the CCP, which is the Firm's counterparty from the inception of the transactions. OTC-cleared derivatives are traded on a bilateral basis and then novated to the CCP for clearing. Derivative clearing services The Firm provides clearing services for clients where the Firm acts as a clearing member with respect to certain derivative exchanges and clearing houses. The Firm does not reflect the clients' derivative contracts in its Consolidated Financial Statements. For further information on the Firm's clearing services, see Note 29. Accounting for derivatives All free-standing derivatives that the Firm executes for its own account are required to be recorded on the Consolidated balance sheets at fair value. 92,820 116,857 28,504 222 106,315 135,041 Real Estate Wholesale-related (b) 573,996 515,518 58,478 476,284 1,050,405 608,688 131,463 646,981 553,891 344,821 403,424 54,797 125 - 506,460 1,115,268 141,816 695,707 364,644 312 1,913 23,725 85,435 As permitted under U.S. GAAP, the Firm nets derivative assets and liabilities, and the related cash collateral receivables and payables, when a legally enforceable master netting agreement exists between the Firm and the derivative counterparty. For further discussion of the offsetting of assets and liabilities, see Note 1. The accounting for changes in value of a derivative depends on whether or not the transaction has been designated and qualifies for hedge accounting. Derivatives that are not designated as hedges are reported and measured at fair value through earnings. The tabular disclosures on pages 178-184 of this Note provide additional information on the amount of, and reporting for, derivative assets, liabilities, gains and losses. For further discussion of derivatives embedded in structured notes, see Notes 3 and 4. 174 JPMorgan Chase & Co./2016 Annual Report Derivatives designated as hedges 16,791 54,386 36,684 1,615 17,150 55,449 Industrials 45,271 1,032 11,079 57,382 47,878 1,227 13,845 62,950 Technology, Media & Telecommunications 56,712 1,573 27,175 85,460 54,511 1,082 29,842 Consumer & Retail 419,561 794 Securities Firms 10,539 10,819 10,528 23,815 6,703 7,733 9,379 Utilities 29,622 1,428 7,183 883 31,886 21,556 5,294 1,689 23,870 State & Municipal Govt(c) 28,263 12,416 2,096 13,751 29,114 9,626 3,287 16,201 30,853 Asset Managers 26,832 1,902 36,167 Total equity contracts Healthcare 47,866 15,120 2,277 30,469 46,053 16,965 2,751 26,337 Banks & Finance Cos 44,614 19,460 12,232 12,922 43,398 20,401 10,218 12,779 Oil & Gas 40,099 13,079 1,878 25,142 42,077 13,343 Central Govt 20,408 3,964 14,235 Metals & Mining 13,419 4,350 439 8,630 14,049 4,622 607 8,820 Insurance 13,151 947 3,382 8,822 11,889 1,094 1,992 8,803 Financial Markets Infrastructure 8,732 347 3,884 4,501 7,973 724 2,602 4,647 10,830 3,867 369 15,232 2,209 17,968 2,000 13,240 2,728 Transportation 8,942 751 9,336 19,227 9,157 1,575 8,495 Automotive 16,635 4,943 1,190 10,502 13,864 4,473 1,350 8,041 Chemicals & Plastics 14,988 5,287 271 9,430 4,033 120 19,029 $ 271 3,028 807 $ $ 2,497 1,049 606 Amount required to settle contracts with termination triggers upon downgrade (b) 560 $ $ Amount of additional collateral to be posted upon downgrade (a) Single-notch Two-notch downgrade downgrade Two-notch downgrade downgrade 1,093 December 31, (in millions) 2015 2016 Liquidity impact of downgrade triggers on OTC and OTC-cleared derivatives The following table shows the impact of a single-notch and two-notch downgrade of the long-term issuer ratings of JPMorgan Chase & Co. and its subsidiaries, predominantly JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), at December 31, 2016 and 2015, related to OTC and OTC-cleared derivative contracts with contingent collateral or termination features that may be triggered upon a ratings downgrade. Derivatives contracts generally require additional collateral to be posted or terminations to be triggered when the predefined threshold rating is breached. A downgrade by a single rating agency that does not result in a rating lower than a preexisting corresponding rating provided by another major rating agency will generally not result in additional collateral (except in certain instances in which additional initial margin may be required upon a ratings downgrade), nor in termination payments requirements. The liquidity impact in the table is calculated based upon a downgrade below the lowest current rating of the rating agencies referred to in the derivative contract. Aggregate fair value of net derivative payables $ 21,550 $ 22,328 Collateral posted 19,383 18,942 2015 2016 December 31, (in millions) OTC and OTC-cleared derivative payables containing downgrade triggers of the contracts moves in the counterparties' favor or upon specified downgrades in the Firm's and its subsidiaries' respective credit ratings. Certain derivative contracts also provide for termination of the contract, generally upon a downgrade of either the Firm or the counterparty, at the fair value of the derivative contracts. The following table shows the aggregate fair value of net derivative payables related to OTC and OTC-cleared derivatives that contain contingent collateral or termination features that may be triggered upon a ratings downgrade, and the associated collateral the Firm has posted in the normal course of business, at December 31, 2016 and 2015. While derivative receivables expose the Firm to credit risk, derivative payables expose the Firm to liquidity risk, as the derivative contracts typically require the Firm to post cash or securities collateral with counterparties as the fair value Liquidity risk and credit-related contingent features In addition to the specific market risks introduced by each derivative contract type, derivatives expose JPMorgan Chase to credit risk - the risk that derivative counterparties may fail to meet their payment obligations under the derivative contracts and the collateral, if any, held by the Firm proves to be of insufficient value to cover the payment obligation. It is the policy of JPMorgan Chase to actively pursue, where possible, the use of legally enforceable master netting arrangements and collateral agreements to mitigate derivative counterparty credit risk. The amount of derivative receivables reported on the Consolidated balance sheets is the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and cash collateral held by the Firm. Single-notch (a) Includes the additional collateral to be posted for initial margin. (b) Amounts represent fair values of derivative payables, and do not reflect collateral posted. Derivatives executed in contemplation of a sale of the underlying financial asset In certain instances the Firm enters into transactions in which it transfers financial assets but maintains the economic exposure to the transferred assets by entering into a derivative with the same counterparty in contemplation of the initial transfer. The Firm generally accounts for such transfers as collateralized financing transactions as described in Note 13, but in limited circumstances they may qualify to be accounted for as a sale and a derivative under U.S. GAAP. The amount of such transfers accounted for as a sale where the associated derivative was outstanding at December 31, 2016 was not material. Income statement impact due to: Gains/(losses) recorded in income Total Commodity(d) Foreign exchange (c) Interest rate (a)(b) Contract type Year ended December 31, 2014 (in millions) Total Commodity(d) Foreign exchange (c) Interest rate (a)(b) Contract type Year ended December 31, 2015 (in millions) Total Commodity(d) Foreign exchange(c) Interest rate (a)(b) Contract type Year ended December 31, 2016 (in millions) The following tables present derivative instruments, by contract type, used in fair value hedge accounting relationships, as well as pre-tax gains/(losses) recorded on such derivatives and the related hedged items for the years ended December 31, 2016, 2015 and 2014, respectively. The Firm includes gains/(losses) on the hedging derivative and the related hedged item in the same line item in the Consolidated statements of income. Fair value hedge gains and losses The following tables provide information related to gains and losses recorded on derivatives based on their hedge accounting designation or purpose. Impact of derivatives on the Consolidated statements of income Notes to consolidated financial statements 181 JPMorgan Chase & Co./2016 Annual Report JPMorgan Chase & Co./2016 Annual Report 180 (e) Derivative payables collateral relates only to OTC and OTC-cleared derivative instruments. Amounts exclude collateral transferred related to exchange- traded derivative instruments. (d) Represents liquid security collateral as well as cash collateral held at third-party custodians related to derivative instruments where an appropriate legal opinion has been obtained. For some counterparties, the collateral amounts of financial instruments may exceed the derivative receivables and derivative payables balances. Where this is the case, the total amount reported is limited to the net derivative receivables and net derivative payables balances with that counterparty. 19,984 Total commodity contracts 52 (9,322) 9,374 246 (6,853) 7,099 Exchange-traded (a) - - - OTC-cleared 10,697 (6,256) 16,953 7,633 (5,252) 12,885 OTC Commodity contracts: 4,976 (29,480) 34,456 (30,222) 58,478 4,470 (12,105) Total income statement 7,879 881,631 (c) Excludes all collateral related to derivative instruments where an appropriate legal opinion has not been either sought or obtained. (a) Exchange-traded derivative balances that relate to futures contracts are settled daily. (b) Net derivatives receivable included cash collateral netted of $71.9 billion and $73.7 billion at December 31, 2016 and 2015, respectively. Net derivatives payable included cash collateral netted of $57.3 billion and $61.6 billion related to OTC and OTC-cleared derivatives at December 31, 2016 and 2015, respectively. 44,833 $ 40,306 $ Net amounts (7,957) (8,925) Collateral not nettable on the Consolidated balance sheets(c)(d)(e) 52,790 $ 49,231 $ 942,912 $ $ 893,239 Total derivative payables recognized on the Consolidated balance sheets 12,195 12,195 11,608 11,608 Derivative payables where an appropriate legal opinion has not been either sought or obtained 40,595 (890,122) (b) (15,578) 26,327 930,717 37,623 (844,008) (b) Derivative payables with appropriate legal opinions Derivatives 10,749 impact Type of Derivative JPMorgan Chase & Co./2016 Annual Report 182 (f) The assessment of hedge effectiveness excludes certain components of the changes in fair values of the derivatives and hedged items such as forward points on foreign exchange forward contracts and time values. (e) Hedge ineffectiveness is the amount by which the gain or loss on the designated derivative instrument does not exactly offset the gain or loss on the hedged item attributable to the hedged risk. (d) Consists of overall fair value hedges of physical commodities inventories that are generally carried at the lower of cost or market (market approximates fair value). Gains and losses were recorded in principal transactions revenue. (c) Primarily consists of hedges of the foreign currency risk of long-term debt and AFS securities for changes in spot foreign currency rates. Gains and losses related to the derivatives and the hedged items, due to changes in foreign currency rates, were recorded primarily in principal transactions revenue and net interest income. (b) Excludes the amortization expense associated with the inception hedge accounting adjustment applied to the hedged item. This expense is recorded in net interest income and substantially offsets the income statement impact of the excluded components. (a) Primarily consists of hedges of the benchmark (e.g., London Interbank Offered Rate ("LIBOR")) interest rate risk of fixed-rate long-term debt and AFS securities. Gains and losses were recorded in net interest income. $ (9,188) $ 1,246 $ 1,073 152 $ 173 42 $ 10,434 (253) 1,174 $ 131 1,305 $ (253) 194 $ (801) (8,532) 145 49 $ 2,106 8,279 $ Page Excluded components(f) Affected Notes to consolidated financial statements $ 54,797 $ 419,441 $ 364,644 $ $ 403,299 $ 344,821 $ Hedged items Off-balance Derivatives sheet(g) Loans Credit exposure Off-balance sheet(g) On-balance sheet On-balance sheet Derivatives Loans 2015 2016 Total consumer-related Credit Card Total Consumer, excluding credit card Receivables from customers(a) Consumer, excluding credit card Credit exposure The table below presents both on-balance sheet and off-balance sheet consumer and wholesale-related credit exposure by the Firm's three credit portfolio segments as of December 31, 2016 and 2015. The Firm applies hedge accounting to certain derivatives executed for risk management purposes - generally interest rate, foreign exchange and commodity derivatives. However, JPMorgan Chase does not seek to apply hedge accounting to all of the derivatives involved in the Firm's risk management activities. For example, the Firm does not apply hedge accounting to purchased CDS used to manage the credit risk of loans and lending-related commitments, because of the difficulties in qualifying such contracts as hedges. For the same reason, the Firm does not apply hedge accounting to certain interest rate, foreign exchange, and commodity derivatives used for risk management purposes. To qualify for hedge accounting, a derivative must be highly effective at reducing the risk associated with the exposure being hedged. In addition, for a derivative to be designated as a hedge, the risk management objective and strategy must be documented. Hedge documentation must identify the derivative hedging instrument, the asset or liability or forecasted transaction and type of risk to be hedged, and how the effectiveness of the derivative is assessed prospectively and retrospectively. To assess effectiveness, the Firm uses statistical methods such as regression analysis, as well as nonstatistical methods including dollar- value comparisons of the change in the fair value of the derivative to the change in the fair value or cash flows of the hedged item. The extent to which a derivative has been, and is expected to continue to be, effective at offsetting changes in the fair value or cash flows of the hedged item must be assessed and documented at least quarterly. Any hedge ineffectiveness (i.e., the amount by which the gain or loss on the designated derivative instrument does not exactly offset the change in the hedged item attributable to the hedged risk) must be reported in current-period earnings. If it is determined that a derivative is not highly effective at hedging the designated exposure, hedge accounting is discontinued. There are three types of hedge accounting designations: fair value hedges, cash flow hedges and net investment hedges. JPMorgan Chase uses fair value hedges primarily to hedge fixed-rate long-term debt, AFS securities and certain commodities inventories. For qualifying fair value hedges, the changes in the fair value of the derivative, and in the value of the hedged item for the risk being hedged, are recognized in earnings. If the hedge relationship is terminated, then the adjustment to the hedged item continues to be reported as part of the basis of the hedged item, and for benchmark interest rate hedges, is amortized to earnings as a yield adjustment. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item - primarily net interest income and principal transactions revenue. JPMorgan Chase uses cash flow hedges primarily to hedge the exposure to variability in forecasted cash flows from floating-rate assets and liabilities and foreign currency- denominated revenue and expense. For qualifying cash flow hedges, the effective portion of the change in the fair value of the derivative is recorded in OCI and recognized in the Consolidated statements of income when the hedged cash flows affect earnings. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item - primarily interest income, interest expense, noninterest revenue and compensation expense. The ineffective portions of cash flow hedges are immediately recognized in earnings. If the hedge relationship is terminated, then the value of the derivative recorded in AOCI is recognized in earnings when the cash flows that were hedged affect earnings. For hedge relationships that are discontinued because a forecasted transaction is not expected to occur according to the original hedge forecast, any related derivative values recorded in AOCI are immediately recognized in earnings. JPMorgan Chase uses net investment hedges to protect the value of the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. For foreign currency qualifying net investment hedges, changes in the fair value of the derivatives are recorded in the translation adjustments account within AOCI. JPMorgan Chase & Co./2016 Annual Report 175 The following table outlines the Firm's primary uses of derivatives and the related hedge accounting designation or disclosure category. Hedge ineffectiveness(e) December 31, (in millions) Derivatives Hedged items Income statement impact due to: Gains/(losses) recorded in income 1,083 $ (3) $ 1,080 59 (9) 50 586 (337) $ 1,417 $ $ (536) 174 (2,261) 2,435 850 $ 6 856 $ 1,338 impact Hedge ineffectiveness(e) Excluded components (f) (482) $ $ Total income statement Derivatives Hedged items 174 Hedge ineffectiveness(e) 994 Gains/(losses) recorded in income Income statement impact due to: impact Total income statement $ (10) 24 946 $ 3 949 24 - 11 (13) 984 $ 24 7,221 $ (6,237) $ Excluded components(f) $ 38 $ $ $ 911 $ 1,153 (6,006) (1,142) 6,030 (12) Total $ 919 $ 936 $ 184 (7) 156 2,399 JPMorgan Chase & Co./2016 Annual Report (a) Primarily represents interest rate derivatives used to hedge the interest rate risk inherent in the mortgage pipeline, warehouse loans and MSRs, as well as written commitments to originate warehouse loans. Gains and losses were recorded predominantly in mortgage fees and related income. (b) Relates to credit derivatives used to mitigate credit risk associated with lending exposures in the Firm's wholesale businesses. These derivatives do not include credit derivatives used to mitigate counterparty credit risk arising from derivative receivables, which is included in gains and losses on derivatives related to market-making activities and other derivatives. Gains and losses were recorded in principal transactions revenue. (c) Primarily relates to derivatives used to mitigate foreign exchange risk of specified foreign currency-denominated assets and liabilities. Gains and losses were recorded in principal transactions revenue. (d) Primarily relates to commodity derivatives used to mitigate energy price risk associated with energy-related contracts and investments. Gains and losses were recorded in principal transactions revenue. Gains and losses on derivatives related to market-making activities and other derivatives The Firm makes markets in derivatives in order to meet the needs of customers and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. All derivatives not included in the hedge accounting or specified risk management categories above are included in this category. Gains and losses on these derivatives are primarily recorded in principal transactions revenue. See Note 7 for information on principal transactions revenue. Credit derivatives Credit derivatives are financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) and which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Credit derivatives expose the protection purchaser to the creditworthiness of the protection seller, as the protection seller is required to make payments under the contract when the reference entity experiences a credit event, such as a bankruptcy, a failure to pay its obligation or a restructuring. The seller of credit protection receives a premium for providing protection but has the risk that the underlying instrument referenced in the contract will be subject to a credit event. The Firm is both a purchaser and seller of protection in the credit derivatives market and uses these derivatives for two primary purposes. First, in its capacity as a market-maker, the Firm actively manages a portfolio of credit derivatives by purchasing and selling credit protection, predominantly on corporate debt obligations, to meet the needs of customers. Second, as an end-user, the Firm uses credit derivatives to manage credit risk associated with lending exposures (loans and unfunded commitments) and derivatives counterparty exposures in the Firm's wholesale businesses, and to manage the credit risk arising from certain financial instruments in the Firm's market-making businesses. Following is a summary of various types of credit derivatives. Credit default swaps Commodity (d) (in millions) 27 $(448) $1,698 Credit derivatives may reference the credit of either a single reference entity (“single-name") or a broad-based index. The Firm purchases and sells protection on both single- name and index-reference obligations. Single-name CDS and index CDS contracts are either OTC or OTC-cleared derivative contracts. Single-name CDS are used to manage the default risk of a single reference entity, while index CDS contracts are used to manage the credit risk associated with the broader credit markets or credit market segments. Like the S&P 500 and other market indices, a CDS index consists of a portfolio of CDS across many reference entities. New series of CDS indices are periodically established with a new underlying portfolio of reference entities to reflect changes in the credit markets. If one of the reference entities in the index experiences a credit event, then the reference entity that defaulted is removed from the index. CDS can also be referenced against specific portfolios of reference names or against customized exposure levels based on specific client demands: for example, to provide protection against the first $1 million of realized credit losses in a $10 million portfolio of exposure. Such structures are commonly known as tranche CDS. Foreign exchange derivatives (a) Certain components of hedging derivatives are permitted to be excluded from the assessment of hedge effectiveness, such as forward points on foreign exchange forward contracts. Amounts related to excluded components are recorded in other income. The Firm measures the ineffectiveness of net investment hedge accounting relationships based on changes in spot foreign currency rates and, therefore, there was no significant ineffectiveness for net investment hedge accounting relationships during 2016, 2015 and 2014. Gains and losses on derivatives used for specified risk management purposes The following table presents pre-tax gains/(losses) recorded on a limited number of derivatives, not designated in hedge accounting relationships, that are used to manage risks associated with certain specified assets and liabilities, including certain risks arising from the mortgage pipeline, warehouse loans, MSRS, wholesale lending exposures, foreign currency denominated assets and liabilities, and commodities-related contracts and investments. Year ended December 31, Derivatives gains/(losses) recorded in income 25 2016 2014 Contract type Interest rate (a) $ 1,174 $ Credit (b) (282) 853 $ 2,308 70 (58) Foreign exchange (c) 2015 For both single-name CDS contracts and index CDS contracts, upon the occurrence of a credit event, under the terms of a CDS contract neither party to the CDS contract has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value of the reference obligation at settlement of the credit derivative contract, also known as the recovery value. The protection purchaser does not need to hold the debt instrument of the underlying reference entity in order to receive amounts due under the CDS contract when a credit event occurs. Protection sold A credit-related note is a funded credit derivative where the issuer of the credit-related note purchases from the note investor credit protection on a reference entity or an index. Under the contract, the investor pays the issuer the par value of the note at the inception of the transaction, and in return, the issuer pays periodic payments to the investor, based on the credit risk of the referenced entity. The issuer also repays the investor the par value of the note at maturity unless the reference entity (or one of the entities that makes up a reference index) experiences a specified credit event. If a credit event occurs, the issuer is not obligated to repay the par value of the note, but rather, the issuer pays the investor the difference between the par value of the note and the fair value of the defaulted reference obligation at the time of settlement. Neither party to the credit-related note has recourse to the defaulting reference entity. with identical underlyings (b) (sold)/ purchased (c) Other protection purchased (d) $ (961,003) (36,829) (997,832) $ 974,252 Net protection 13,249 $ 31,859 1,006,111 (4,970) 19,991 8,279 27,926 $1,885 (41) (41) 7,935 Protection purchased Maximum payout/Notional amount Total The following tables present a summary of the notional amounts of credit derivatives and credit-related notes the Firm sold and purchased as of December 31, 2016 and 2015. Upon a credit event, the Firm as a seller of protection would typically pay out only a percentage of the full notional amount of net protection sold, as the amount actually required to be paid on the contracts takes into account the recovery value of the reference obligation at the time of settlement. The Firm manages the credit risk on contracts to sell protection by purchasing protection with identical or similar underlying reference entities. Other purchased protection referenced in the following tables includes credit derivatives bought on related, but not identical, reference positions (including indices, portfolio coverage and other reference points) as well as protection purchased through credit-related notes. JPMorgan Chase & Co./2016 Annual Report 185 Notes to consolidated financial statements The Firm does not use notional amounts of credit derivatives as the primary measure of risk management for such derivatives, because the notional amount does not take into account the probability of the occurrence of a credit event, the recovery value of the reference obligation, or related cash instruments and economic hedges, each of which reduces, in the Firm's view, the risks associated with such derivatives. Total credit derivatives and credit-related notes December 31, 2016 (in millions) Credit derivatives Credit default swaps Other credit derivatives (a) Total credit derivatives Credit-related notes Total December 31, 2015 (in millions) Credit derivatives Credit default swaps Other credit derivatives (a) Total credit derivatives Credit-related notes Credit-related notes $(379) Hedge ineffectiveness directly in income (a) 55 28 $ (180) $ (97) $ 83 Gains/(losses) recorded in income and other comprehensive income/(loss) Derivatives - effective portion reclassified from AOCI to income $ Derivatives- recorded directly in income (c) Total income statement impact portion recorded in OCI Total change in OCI for period $ (54) $ effective (44) (53) $ (99) (81) Hedge ineffectiveness 4,505 Derivatives - effective reclassified from recorded directly AOCI to income in income(c) Total income statement impact portion recorded in OCI Total change in OCI for period $ (99) $ (81) $ (180) $ $ 78 portion recorded in OCI $ $ The following table presents hedging instruments, by contract type, that were used in net investment hedge accounting relationships, and the pre-tax gains/(losses) recorded on such instruments for the years ended December 31, 2016, 2015 and 2014. Year ended December 31, (in millions) Gains/(losses) recorded in income and other comprehensive income/(loss) 2016 2015 2014 Excluded Net investment hedge gains and losses components recorded directly in income (a) Excluded components $(282) Effective portion recorded in OCI $262 recorded directly in income (a) Effective portion recorded in OCI recorded Effective Excluded components Notes to consolidated financial statements 183 JPMorgan Chase & Co./2016 Annual Report (54) $ 189 $ 243 78 (91) (169) $ 24 $ 98 $ 74 (a) Primarily consists of benchmark interest rate hedges of LIBOR-indexed floating-rate assets and floating-rate liabilities. Gains and losses were recorded in net interest income, and for the forecasted transactions that the Firm determined during the year ended December 31, 2015, were probable of not occurring, in other income. (b) Primarily consists of hedges of the foreign currency risk of non-U.S. dollar-denominated revenue and expense. The income statement classification of gains and losses follows the hedged item - primarily noninterest revenue and compensation expense. (c) Hedge ineffectiveness is the amount by which the cumulative gain or loss on the designated derivative instrument exceeds the present value of the cumulative expected change in cash flows on the hedged item attributable to the hedged risk. The Firm did not experience any forecasted transactions that failed to occur for the years ended 2016 and 2014. In 2015, the Firm reclassified approximately $150 million of net losses from AOCI to other income because the Firm determined that it was probable that the forecasted interest payment cash flows would not occur as a result of the planned reduction in wholesale non-operating deposits. Over the next 12 months, the Firm expects that approximately $151 million (after-tax) of net losses recorded in AOCI at December 31, 2016, related to cash flow hedges will be recognized in income. For terminated cash flow hedges, the maximum length of time over which forecasted transactions are remaining is approximately six years. For open cash flow hedges, the maximum length of time over which forecasted transactions are hedged is approximately one year. The Firm's longer-dated forecasted transactions relate to core lending and borrowing activities. 24 $ (997,873) Foreign exchange Equity Commodity 1,006,111 The following table presents all realized and unrealized gains and losses recorded in principal transactions revenue. This table excludes interest income and interest expense on trading assets and liabilities, which are an integral part of the overall performance of the Firm's client-driven market- making activities. See Note 8 for further information on interest income and interest expense. Trading revenue is presented primarily by instrument type. The Firm's client- driven market-making businesses generally utilize a variety of instrument types in connection with their market-making and related risk-management activities; accordingly, the trading revenue presented in the table below is not representative of the total revenue of any individual line of business. Year ended December 31, (in millions) Trading revenue by instrument type Interest rate Credit Total trading revenue Private equity gains (a) Principal transactions 2016 In the financial commodity markets, the Firm transacts in OTC derivatives (e.g., swaps, forwards, options) and ETD that reference a wide range of underlying commodities. In the physical commodity markets, the Firm primarily purchases and sells precious and base metals and may hold other commodities inventories under financing and other arrangements with clients. 2015 $ 2,325 $ 1,933 $ 1,362 2,096 1,735 1,880 2,827 2,557 2014 Principal transactions revenue also includes certain realized and unrealized gains and losses related to hedge accounting and specified risk-management activities, including: (a) certain derivatives designated in qualifying hedge accounting relationships (primarily fair value hedges of commodity and foreign exchange risk), (b) certain derivatives used for specific risk management purposes, primarily to mitigate credit risk, foreign exchange risk and commodity risk, and (c) other derivatives. For further information on the income statement classification of gains and losses from derivatives activities, see Note 6. Principal transactions revenue is driven by many factors, including the bid-offer spread, which is the difference between the price at which the Firm is willing to buy a financial or other instrument and the price at which the Firm is willing to sell that instrument. It also consists of the realized (as a result of closing out or termination of transactions, or interim cash payments) and unrealized (as a result of changes in valuation) gains and losses on financial and other instruments (including those accounted for under the fair value option) primarily used in client- driven market-making activities and on private equity investments. In connection with its client-driven market- making activities, the Firm transacts in debt and equity instruments, derivatives and commodities (including physical commodities inventories and financial instruments that reference commodities). Principal transactions 2016 2015 2014 Underwriting Equity Debt Total underwriting Advisory $ 1,146 $ 1,408 $ 3,207 3,232 4,353 4,640 2,095 2,111 1,571 3,340 4,911 1,631 Total investment banking fees $ 6,448 $ 6,751 $ 6,542 Underwriting fees are recognized as revenue when the Firm has rendered all services to, and is entitled to collect the fee from, the issuer, and there are no other contingencies associated with the fee. Underwriting fees are net of syndicate expense; the Firm recognizes credit arrangement and syndication fees as revenue after satisfying certain retention, timing and yield criteria. Advisory fees are recognized as revenue when the related services have been performed and the fee has been earned. 1,556 (in millions) 2,994 2,563 Total lending- and deposit-related fees $5,774 $ 5,694 4,494 $ 5,801 Lending-related fees include fees earned from loan commitments, standby letters of credit, financial guarantees, and other loan-servicing activities. Deposit- related fees include fees earned in lieu of compensating balances, and fees earned from performing cash management activities and other deposit account services. Lending- and deposit-related fees in this revenue category are recognized over the period in which the related service is provided. JPMorgan Chase & Co./2016 Annual Report 187 Notes to consolidated financial statements 4,546 Asset management, administration and commissions The following table presents Firmwide asset management, administration and commissions income: (in millions) Asset management fees Investment management fees(a) All other asset management fees(b) 2016 2015 2014 effective portion Year ended December 31, $ 1,307 $ 1,148 2014 1,067 842 1,663 11,309 10,057 9,024 257 351 1,507 $ 11,566 $ 10,408 $ 10,531 (a) Includes revenue on private equity investments held in the Private Equity business within Corporate, as well as those held in other business segments. Lending- and deposit-related fees The following table presents the components of lending- and deposit-related fees. Year ended December 31, (in millions) Lending-related fees Deposit-related fees 2016 $ 1,114 4,660 2015 2,990 $ Year ended December 31, Investment banking fees 11,520 $ 35,518 (a) Other credit derivatives largely consists of credit swap options. (b) Represents the total notional amount of protection purchased where the underlying reference instrument is identical to the reference instrument on protection sold; the notional amount of protection purchased for each individual identical underlying reference instrument may be greater or lower than the notional amount of protection sold. (c) Does not take into account the fair value of the reference obligation at the time of settlement, which would generally reduce the amount the seller of protection pays to the buyer of protection in determining settlement value. (d) Represents protection purchased by the Firm on referenced instruments (single-name, portfolio or index) where the Firm has not sold any protection on the identical reference instrument. The following tables summarize the notional amounts by the ratings, maturity profile, and total fair value, of credit derivatives and credit-related notes as of December 31, 2016 and 2015, where JPMorgan Chase is the seller of protection. The maturity profile is based on the remaining contractual maturity of the credit derivative contracts. The ratings profile is based on the rating of the reference entity on which the credit derivative contract is based. The ratings and maturity profile of credit derivatives and credit-related notes where JPMorgan Chase is the purchaser of protection are comparable to the profile reflected below. Protection sold - credit derivatives and credit-related notes ratings (a)/maturity profile Total notional amount $ Fair value of receivables(b) <1 year 1-5 years >5 years Fair value of payables(b) Net fair value Risk rating of reference entity Investment-grade Noninvestment-grade December 31, 2016 (in millions) 1,440,359 $ 4,715 $ 8,238 $ 32,431 Protection sold $ (1,386,071) (42,738) (1,428,809) (30) $ (1,428,839) Maximum payout/Notional amount Protection purchased Net protection with identical underlyings(b) (sold)/ purchased(c) Other protection purchased (d) $ 1,402,201 38,158 1,440,359 $ 16,130 $ 12,011 (4,580) 18,792 11,550 30,803 (30) $ (273,688) (107,955) The following table presents the components of investment banking fees. Total $ (383,586) $ (39,281) (170,046) (23,317) $ (553,632) $ (62,598) $ (46,970) (21,085) $ (1,053,408) (375,431) $ 13,539 10,823 $ (6,836) (18,891) Total $ (416,406) $ (699,227) (245,151) $ (944,378) $ (25,727) $ 6,703 (8,068) $ (1,365) (a) The ratings scale is primarily based on external credit ratings defined by S&P and Moody's. $ (1,428,839) $ 24,362 (b) Amounts are shown on a gross basis, before the benefit of legally enforceable master netting agreements and cash collateral received by the Firm. 186 JPMorgan Chase & Co./2016 Annual Report Note 7 - Noninterest revenue $ (68,055) $ (307,211) (109,195) Noninvestment-grade Investment-grade $ (696,555) (301,318) $ 7,841 8,184 $ (3,055) (8,570) $ 4,786 (386) $ (997,873) $ 16,025 $ (11,625) December 31, 2015 (in millions) <1 year 1-5 years >5 years Total notional amount Fair value of receivables(b) Fair value of payables(b) $ 4,400 Net fair value Risk rating of reference entity $ (381,643) Gains/(losses) recorded in income and other comprehensive income/(loss) $ 55,901 $ 50,973 $ 51,531 Total 1 $ $ - $ $ 33 $ 37 $ 36 281 340 $ 498 (929) (891) $ 296 $ 530 2014 OPEB plans 2015 2016 - 2014 2016 2014 U.S. 2015 2016 Pension plans Prior service cost/(credit) Net (gain)/loss Year ended December 31, (in millions) Components of net periodic benefit cost Benefits earned during the year Interest cost on benefit obligations Expected return on plan assets Amortization: plans. The following table presents the components of net periodic benefit costs reported in the Consolidated statements of income and other comprehensive income for the Firm's U.S. and non-U.S. defined benefit pension, defined contribution and OPEB (504) $ 138 $ 109 (543) $ (3,082) $ (3,028) $ $ Non-U.S. 2015 534 99 112 122 136 Net periodic defined benefit cost 4 Settlement loss 1 - Special termination benefits (1) (2) (2) (2) (41) (34) (34) 47 35 137 31 31 38 (985) (139) Accumulated other comprehensive income/(loss), pretax, end of year (150) (105) (106) 235 247 25 22 (172) 138 $ 109 2015 OPEB plans 2016 (760) (725) 7 7 2 2 45 52 31 34 13 131 $ 1,903 $ 1,855 3,718 52 537 231 504 184 $ (12,216) $(11,912) $ (3,378) (3,347) (126) 6 2 $ 14,125 $ 14,623 $ 3,511 $ 838 $ (708) $ (744) (186) (120) (63) 2015 (513) $ 9 2016 (551) $ 8 2015 (3,096) $ 68 2016 (3,116) $ 34 Prior service credit/(cost) $ Net gain/(loss) (in millions) Non-U.S. Defined benefit pension plans U.S. December 31, The following table presents pretax pension and OPEB amounts recorded in AOCI. For the Firm's OPEB plans, a calculated value that recognizes changes in fair value over a five-year period is used to determine the expected return on plan assets. This value is referred to as the market related value of assets. Amortization of net gains and losses, adjusted for gains and losses not yet recognized, is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the accumulated postretirement benefit obligation or the market related value of assets. Any excess net gain or loss is amortized over the average expected lifetime of retired participants, which is currently twelve years; however, prior service costs resulting from plan changes are amortized over the average years of service remaining to full eligibility age, which is currently two years. For the Firm's defined benefit pension plans, fair value is used to determine the expected return on plan assets. Amortization of net gains and losses is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the PBO or the fair value of the plan assets. Any excess is amortized over the average future service period of defined benefit pension plan participants, which for the U.S. defined benefit pension plan is currently seven years and for the non-U.S. defined benefit pension plans is the period appropriate for the affected plan. In addition, prior service costs are amortized over the average remaining service period of active employees expected to receive benefits under the plan when the prior service cost is first recognized. The average remaining amortization period for the U.S. defined benefit pension plan for current prior service costs is three years. Gains and losses JPMorgan Chase & Co./2016 Annual Report 190 (21) (529) (191) $ 14,272 $ 14,125 (b)(c) $ $ 2,056 $ (12,062) (32) $ 2,213 $(11,774) $ 3,431 $ 3,511 $ 1,956 $ 1,855 53 $ 164 $ 1,248 $ 1,111 (3,359) $ (3,322) ΝΑ ΝΑ (a) Represents plans with an aggregate overfunded balance of $4.0 billion and $4.1 billion at December 31, 2016 and 2015, respectively, and plans with an aggregate underfunded balance of $639 million and $636 million at December 31, 2016 and 2015, respectively. (b) At December 31, 2016 and 2015, approximately $390 million and $533 million, respectively, of U.S. plan assets included participation rights under participating annuity contracts. (c) At December 31, 2016 and 2015, defined benefit pension plan amounts that were not measured at fair value included $130 million and $74 million, respectively, of accrued receivables, and $224 million and $123 million, respectively, of accrued liabilities, for U.S. plans. (d) Includes an unfunded accumulated postretirement benefit obligation of $35 million and $32 million at December 31, 2016 and 2015, respectively, for the U.K. plan. $ (6) 20 43 $ Non-U.S. U.S. Non-U.S. U.S. OPEB plans Defined benefit pension plans Prior service cost/(credit) Total Net loss/(gain) (in millions) The estimated pretax amounts that will be amortized from AOCI into net periodic benefit cost in 2017 are as follows. Notes to consolidated financial statements 191 JPMorgan Chase & Co./2016 Annual Report 216 $ (a) Includes various defined benefit pension plans which are individually immaterial. $ (103) $ (53) $ 16 $ $ (80) $ 59 190 $ (94) $1,528 $ other comprehensive income Total recognized in net periodic benefit cost and $ (29) $ 21 $ (4) (27) $ $ (113) $ 39 (68) 28 $ $ (34) 1.07 - 20.60% ΝΑ (0.48) 4.92% ΝΑ 5.62 17.69% ΝΑ Plan assumptions JPMorgan Chase's expected long-term rate of return for U.S. defined benefit pension and OPEB plan assets is a blended average of the investment advisor's projected long-term (10 or more years) returns for the various asset classes, weighted by the asset allocation. Returns on asset classes are developed using a forward-looking approach and are not strictly based on historical returns. Equity returns are generally developed as the sum of inflation, expected real earnings growth and expected long-term dividend yield. Bond returns are generally developed as the sum of inflation, real bond yield and risk spread (as appropriate), adjusted for the expected effect on returns from changing yields. Other asset-class returns are derived from their relationship to the equity and bond markets. Consideration is also given to current market conditions and the short- term portfolio mix of each plan. For the U.K. defined benefit pension plans, which represent the most significant of the non-U.S. defined benefit pension plans, procedures similar to those in the U.S. are used to develop the expected long-term rate of return on plan assets, taking into consideration local market conditions and the specific allocation of plan assets. The expected long-term rate of return on U.K. plan assets is an average of projected long-term returns for each asset class. The return on equities has been selected by reference to the yield on long-term U.K. government bonds plus an equity risk premium above the risk-free rate. The expected return on "AA" rated long-term corporate bonds is based on an implied yield for similar bonds. The discount rate used in determining the benefit obligation under the U.S. defined benefit pension and OPEB plans was provided by the Firm's actuaries. This rate was selected by reference to the yields on portfolios of bonds with maturity dates and coupons that closely match each of the plan's projected cash flows; such portfolios are derived from a broad-based universe of high-quality corporate bonds as of the measurement date. In years in which these hypothetical bond portfolios generate excess cash, such excess is assumed to be reinvested at the one-year forward rates implied by the Mercer Yield Curve published as of the measurement date. The discount rate for the U.K. defined benefit pension plan represents a rate of appropriate duration from the analysis of yield curves provided by the Firm's actuaries. At December 31, 2016, the Firm decreased the discount rates used to determine its benefit obligations for the U.S. defined benefit pension and OPEB plans in light of current market interest rates, which will increase expense by approximately $45 million in 2017. The 2017 expected long-term rate of return on U.S. defined benefit pension plan assets and U.S. OPEB plan assets are 6.00% and 5.00%, respectively. For 2017, the initial health care benefit obligation trend assumption has been set at 5.00%, while the ultimate health care trend assumption and the year to reach the ultimate rate remain at 5.00% and 2017, respectively, unchanged from 2016. As of December 31, 2016, the interest crediting rate assumption remained at 5.00% and the assumed rate of compensation increase was reduced to 2.30%. 192 JPMorgan Chase & Co./2016 Annual Report 7.29% 9.84 0.88% 1.16 6.12% 7.29 2014 2015 (2) $ 182 $ 26 $ - $ The following table presents the actual rate of return on plan assets for the U.S. and non-U.S. defined benefit pension and OPEB plans. Year ended December 31, 54 $ (216) $ 1,714 Actual rate of return: U.S. 2016 2015 2014 Non-U.S. 2016 Defined benefit pension plans OPEB plans $ Total recognized in other comprehensive income (39) (a) ΝΑ ΝΑ 329 320 316 438 449 473 Total defined contribution plans (74) (64) (74) 49 43 31 (172) 136 150 (74) (74) (64) Other defined benefit pension plans (a) 14 14 ΝΑ 14 10 6 NA ΝΑ ΝΑ Total defined benefit plans 11 33 Total pension and OPEB cost included in compensation expense 585 $ (33) (a) (77) (a) Foreign exchange impact and other (4) Settlement loss 2--1 2 2 41 (47) (35) (22) - $ (29) $ 21 $ (5) $ 57 $ (47) $ 140 266 $ 347 $ 363 $ 378 $ (74) $ (74) $ (64) $ 623 $ Changes in plan assets and benefit obligations recognized in other comprehensive income $ 255 $ Amortization of net loss Amortization of prior service (cost)/credit (235) 34 (247) 34 (3) $ 1,645 53 (25) Net (gain)/loss arising during the year Prior service credit arising during the year - ΝΑ NA (in millions) Year ended December 31, The following table presents the components of interest income and interest expense: Interest income and interest expense are recorded in the Consolidated statements of income and classified based on the nature of the underlying asset or liability. Note 8 - Interest income and Interest expense JPMorgan Chase & Co./2016 Annual Report 188 Operating lease income is recognized on a straight-line basis over the lease term. $ 2,724 $ 2,081 $ 1,699 2014 2015 2016 Year ended December 31, (in millions) Operating lease income Other income on the Firm's Consolidated statements of income included the following: Interest Income Other income This revenue category includes interchange income from credit and debit cards and net fees earned from processing card transactions for merchants. Card income is recognized as earned. Costs related to rewards programs are recorded when the rewards are earned by the customer and presented as a reduction to interchange income. Annual fees and direct loan origination costs are deferred and recognized on a straight-line basis over a 12-month period. Credit card revenue sharing agreements Card income This revenue category primarily reflects CCB's Mortgage Banking production and servicing revenue, including fees and income derived from mortgages originated with the intent to sell; mortgage sales and servicing including losses related to the repurchase of previously sold loans; the impact of risk-management activities associated with the mortgage pipeline, warehouse loans and MSRs; and revenue related to any residual interests held from mortgage securitizations. This revenue category also includes gains and losses on sales and lower of cost or fair value adjustments for mortgage loans held-for-sale, as well as changes in fair value for mortgage loans originated with the intent to sell and measured at fair value under the fair value option. Changes in the fair value of MSRS are reported in mortgage fees and related income. For a further discussion of MSRs, see Note 17. Net interest income from mortgage loans is recorded in interest income. Mortgage fees and related income This revenue category includes fees from investment management and related services, custody and brokerage services, insurance premiums and commissions, and fees from other products and services. These fees are recognized over the period in which the related product or service is provided. Performance-based fees, which are earned based on exceeding certain benchmarks or other performance targets, are accrued and recognized at the end of the performance period in which the target is met. The Firm has contractual arrangements with third parties to provide certain services in connection with its asset management activities. Amounts paid to third-party service providers are predominantly expensed, such that asset management fees are recorded gross of payments made to third parties. (c) Predominantly includes fees for custody, securities lending, funds services and securities clearance. (b) Represents fees for services that are ancillary to investment management services, such as commissions earned on the sales or distribution of mutual funds to clients. separately managed investment accounts. (a) Represents fees earned from managing assets on behalf of the Firm's clients, including investors in Firm-sponsored funds and owners of $ 14,591 $ 15,509 $ 15,931 commissions Total asset management, administration and 2,270 1,836 4,106 3,739 The Firm has contractual agreements with numerous co- brand partners which grant the Firm exclusive rights to market to the customers or members of such partners. These partners endorse the credit card programs and provide their customer or member lists to the Firm, and they may also conduct marketing activities and provide awards under the various credit card programs. The terms of these agreements generally range from five to ten years. The Firm typically makes incentive payments to the partners based on new account originations, sales volumes and the cost of the partners' marketing activities and awards. Payments based on new account originations are accounted for as direct loan origination costs. Payments to partners based on sales volumes are deducted from interchange income as the related revenue is earned. Payments based on marketing efforts undertaken by the partners are expensed by the Firm as incurred and reported as noninterest expense. Loans (a) 2016 2015 1,157 1,250 1,863 (501) (532) (332) Securities borrowed (c) 1,642 1,592 2,265 agreements purchased under resale Federal funds sold and securities 7,312 6,621 7,292 Trading assets 2014 $ 36,634 $ 33,134 $ 32,218 Taxable securities 5,538 6,550 7,617 3,475 Non taxable securities (b) 1,706 1,423 Total securities 7,304 8,256 9,040 1,766 Total commissions and fees 1,435 1,324 $ (74) $ (286) (55) (395) $ 19 (109) $ (360) $ (450) $ (90) $ (74) $ (286) Foreign exchange (b) Interest rate (a) Contract type (in millions) Year ended December 31, 2014 Total Total change in OCI for period Foreign exchange (b) Contract type (in millions) Year ended December 31, 2015 $ (360) $ Interest rate (a) 875 portion recorded in OCI in income (c) All other commissions and fees 2,304 2,151 Brokerage commissions Commissions and other fees 2,179 2,015 1,915 Total administration fees (c) 477 9,646 9,755 9,201 Total asset management fees 352 336 Cash flow hedge gains and losses The following tables present derivative instruments, by contract type, used in cash flow hedge accounting relationships, and the pre-tax gains/(losses) recorded on such derivatives, for the years ended December 31, 2016, 2015 and 2014, respectively. The Firm includes the gain/(loss) on the hedging derivative and the change in cash flows on the hedged item in the same line item in the Consolidated statements of income. recorded directly effective Derivatives - Hedge ineffectiveness Total Foreign exchange (b) Total income statement impact Interest rate (a) Contract type (in millions) Year ended December 31, 2016 effective portion reclassified from Gains/(losses) recorded in income and other comprehensive income/(loss) Derivatives - AOCI to income 652 663 Deposits with banks $ $(12,536) $ (11,912) 2015 2016 2015 2016 2015 2016 OPEB plans(d) Non-U.S. U.S. Defined benefit pension plans Accumulated benefit obligation, end of year Net funded status (a) Fair value of plan assets, end of year Foreign exchange impact and other Employee contributions Net gain/(loss) Benefits paid Plan settlements Expected Medicare Part D subsidy receipts Foreign exchange impact and other (3,347) $ (3,640) $ (744) $ (842) Benefit obligation, end of year Fair value of plan assets, beginning of year Actual return on plan assets Firm contributions Employee contributions Benefits paid Plan settlements Change in plan assets Special termination benefits (296) (36) ΝΑ ΝΑ 21 88 76 120 126 760 725 71 4 146 (540) 702 (203) (25) (19) (37) (1) (530) (498) (99) (112) (340) (31) - (1) ΝΑ ΝΑ (7) (7) (31) Derivatives - Interest cost on benefit obligations Benefit obligation, beginning of year 405 7,897 435 7,463 $ 504 9,818 $ $ consolidated VIES Beneficial interest issued by 712 4,409 4,435 5,564 Long-term debt 622 1,170 term and other liabilities (e) Trading liabilities - debt, short- 134 110 135 Other assets (d) Total interest income Interest expense 1,252 $ 1,633 Interest bearing deposits $ Total interest expense 1,356 $ securities loaned or sold under repurchase agreements 1,089 609 604 Commercial paper Federal funds purchased and Benefits earned during the year Net interest income Net interest income after provision for credit losses Change in benefit obligation (in millions) As of or for the year ended December 31, The following table presents the changes in benefit obligations, plan assets and funded status amounts reported on the Consolidated balance sheets for the Firm's U.S. and non-U.S. defined benefit pension and OPEB plans. JPMorgan Chase's U.S. OPEB obligation is funded with corporate-owned life insurance (“COLI”) purchased on the lives of eligible employees and retirees. While the Firm owns the COLI policies, COLI proceeds (death benefits, withdrawals and other distributions) may be used only to reimburse the Firm for its net postretirement benefit claim payments and related administrative expense. The U.K. OPEB plan is unfunded. a transition of certain Medicare eligible retirees from JPMorgan Chase group sponsored coverage to Medicare exchanges. As a result of this change, eligible retirees will receive a Healthcare Reimbursement Account amount each year if they enroll through the Medicare exchange. The impact of this change was not material. Postretirement medical benefits also are offered to qualifying U.K. employees. JPMorgan Chase offers postretirement medical and life insurance benefits to certain retirees and postretirement medical benefits to qualifying U.S. employees. These benefits vary with the length of service and the date of hire and provide for limits on the Firm's share of covered medical benefits. The medical and life insurance benefits are both contributory. Effective January 1, 2015, there was OPEB plans after completing a one-year-of-service requirement. Employees with total annual cash compensation of $250,000 or more are not eligible for matching contributions. Matching contributions vest after three years of service. The 401(k) Savings Plan also permits discretionary profit-sharing contributions by participating companies for certain employees, subject to a specified vesting schedule. Notes to consolidated financial statements 189 JPMorgan Chase & Co./2016 Annual Report The Firm matches eligible employee contributions up to 5% of eligible compensation (generally base salary/regular pay and variable cash incentive compensation) on an annual basis. Employees begin to receive matching contributions JPMorgan Chase currently provides two qualified defined contribution plans in the U.S. and other similar arrangements in certain non-U.S. locations, all of which are administered in accordance with applicable local laws and regulations. The most significant of these plans is the JPMorgan Chase 401(k) Savings Plan (the "401(k) Savings Plan"), which covers substantially all U.S. employees. Employees can contribute to the 401(k) Savings Plan on a pretax and/or Roth 401(k) after-tax basis. The JPMorgan Chase Common Stock Fund, which is an investment option under the 401(k) Savings Plan, is a nonleveraged employee stock ownership plan. Defined contribution plans JPMorgan Chase also has a number of defined benefit pension plans that are not subject to Title IV of the Employee Retirement Income Security Act. The most significant of these plans is the Excess Retirement Plan, pursuant to which certain employees previously earned pay credits on compensation amounts above the maximum stipulated by law under a qualified plan; no further pay credits are allocated under this plan. The Excess Retirement Plan had an unfunded projected benefit obligation ("PBO") in the amount of $215 million and $237 million, at December 31, 2016 and 2015, respectively. It is the Firm's policy to fund the pension plans in amounts sufficient to meet the requirements under applicable laws. The Firm does not anticipate at this time any contribution to the U.S. defined benefit pension plan in 2017. The 2017 contributions to the non-U.S. defined benefit pension plans are expected to be $44 million of which $28 million are contractually required. $ 46,083 $ 43,510 $ 43,634 5,361 3,827 3,139 $ 40,722 $ 39,683 $ 40,495 (a) Includes the amortization of purchase price discounts or premiums, as well as net deferred loan fees or costs. Provision for credit losses (b) Represents securities that are tax exempt for U.S. federal income tax purposes. (e) Includes brokerage customer payables. Interest income and interest expense includes the current- period interest accruals for financial instruments measured at fair value, except for derivatives and financial instruments containing embedded derivatives that would be separately accounted for in accordance with U.S. GAAP, absent the fair value option election; for those instruments, all changes in fair value including any interest elements, are reported in principal transactions revenue. For financial instruments that are not measured at fair value, the related interest is included within interest income or interest expense, as applicable. Note 9 - Pension and other postretirement employee benefit plans The Firm has various defined benefit pension plans and OPEB plans that provide benefits to its employees. These plans are discussed below. Defined benefit pension plans The Firm has a qualified noncontributory U.S. defined benefit pension plan that provides benefits to substantially all U.S. employees. The U.S. plan employs a cash balance formula in the form of pay and interest credits to determine the benefits to be provided at retirement, based on years of service and eligible compensation (generally base salary/ regular pay and variable cash incentive compensation capped at $100,000 annually). Employees begin to accrue plan benefits after completing one year of service, and benefits generally vest after three years of service. The Firm also offers benefits through defined benefit pension plans to qualifying employees in certain non-U.S. locations based on factors such as eligible compensation, age and/or years of service. (c) Securities borrowed's negative interest income, for the years ended December 31, 2016, 2015 and 2014, is a result of client-driven demand for certain securities combined with the impact of low interest rates; this is matched book activity and the negative interest expense on the corresponding securities loaned is recognized in interest expense. (d) Largely margin loans. (101) $ 9,403 $ 9,169 $ 8,865 1,492 31,592 31,328 2,245 23 33,550 Certificates of deposit 106 184 106 1 - 283 Non-U.S. government debt securities 34,497 836 Corporate debt securities Asset-backed securities: 282 4,916 1,492 Obligations of U.S. states and municipalities 22,897 Total mortgage-backed securities 86,589 4,833 529 87,552 103,980 2,021 30,284 419 U.S. Treasury and government agencies (a) 44,822 75 796 44,101 11,202 166 11,036 105,582 64 425 45 62 45 6,967 9,125 72 100 9,097 Total available-for-sale debt securities 235,516 4,096 1,647 Available-for-sale equity securities 914 12 Total available-for-sale securities 236,430 4,108 6,950 Other 31,007 191 35,288 35,864 853 41 36,676 22 4,958 12,464 243 142 12,436 Collateralized loan obligations 27,352 75 26 27,401 31,146 52 170 1,647 150 9,104 2015 $ (317) $ 2,969 $ 1,296 1,227 2014 2,883 1,037 Note 12 - Securities Securities are classified as trading, AFS or HTM. Securities classified as trading assets are discussed in Note 3. Predominantly all of the Firm's AFS and HTM investment securities (the "investment securities portfolio") are held by Treasury and CIO in connection with its asset-liability management objectives. At December 31, 2016, the investment securities portfolio consisted of debt securities with an average credit rating of AA+ (based upon external ratings where available, and where not available, based primarily upon internal ratings which correspond to ratings as defined by S&P and Moody's). AFS securities are carried at fair value on the Consolidated balance sheets. Unrealized gains and losses, after any applicable hedge accounting adjustments, are reported as net increases or decreases to AOCI. The specific identification method is used to determine realized gains and losses on AFS securities, which are included in securities gains/(losses) on the Consolidated statements of income. HTM debt securities, which management has the intent and ability to hold until maturity, are carried at amortized cost on the Consolidated balance sheets. For both AFS and HTM debt securities, purchase discounts or premiums are generally amortized into interest income over the contractual life of the security. During 2016, the Firm transferred commercial MBS and obligations of U.S. states and municipalities with a fair value of $7.5 billion from AFS to HTM. These securities were transferred at fair value. AOCI included net pretax unrealized gains of $78 million on the securities at the date of transfer. The transfers reflect the Firm's intent to hold the securities to maturity in order to reduce the impact of price volatility on AOCI. This transfer was a non-cash transaction. JPMorgan Chase & Co./2016 Annual Report 199 Notes to consolidated financial statements The amortized costs and estimated fair values of the investment securities portfolio were as follows for the dates indicated. December 31, (in millions) Available-for-sale debt securities Mortgage-backed securities: 2016 2015 Gross 2016 FDIC-related expense Legal (benefit)/expense (in millions) 819 $ 1,940 $1,987 $ 2,190 At December 31, 2016, approximately $700 million (pretax) of compensation expense related to unvested awards had not yet been charged to net income. That cost is expected to be amortized into compensation expense over a weighted-average period of 1.0 year. The Firm does not capitalize any compensation expense related to share-based compensation awards to employees. Cash flows and tax benefits Effective January 1, 2016, the Firm adopted new accounting guidance related to employee share-based payments. As a result of the adoption of this new guidance, all excess tax benefits (including tax benefits from dividends or dividend equivalents) on share-based payment awards are recognized within income tax expense in the Consolidated statements of income. In prior years these tax benefits were recorded as increases to additional paid-in capital. Income tax benefits related to stock-based incentive arrangements recognized in the Firm's Consolidated statements of income for the years ended December 31, 2016, 2015 and 2014, were $916 million, $746 million and $854 million, respectively. The following table sets forth the cash received from the exercise of stock options under all stock-based incentive arrangements, and the actual income tax benefit related to tax deductions from the exercise of the stock options. Year ended December 31, (in millions) Cash received for options exercised Tax benefit Amortized unrealized cost gains 2016 $ 26 $ 20 70 64 2014 $ 63 104 198 JPMorgan Chase & Co./2016 Annual Report Note 11 - Noninterest expense For details on noninterest expense, see Consolidated statements of income on page 141. Included within other expense are the following: Year ended December 31, 2015 Gross unrealized losses Gross Fair value 6 3,971 1,078 9 8 1,079 6,049 158 62 7 19,629 341 13 19,957 Commercial 9,002 122 20 6,200 22,990 3,915 49 Amortized unrealized cost gains Gross unrealized losses Fair value U.S. government agencies (a) Residential: Prime and Alt-A(b) Subprime (b) Non-U.S. $ 63,367 $ 1,112 $ 474 $ 64,005 $ 53,689 $ 6,583 1,483 $ $ 55,066 4,256 38 22 22 4,272 6,594 38 106 237,965 926 238,891 235,391 5,386 2672 33,557 486 3,543 43 37,100 529 U.S. Treasury and government agencies 23,543 796 Obligations of U.S. states and municipalities 7,215 181 Certificates of deposit Non-U.S. government debt securities Corporate debt securities 4,436 20 3,406 3 1,078 11 $ 30,362 $ 474 977 396 2 4 1,018 20 36 1,995 2 451 - 886 7 886 2,328 17 55 421 9 4,857 5,263 24 6,029 26 26 Other 739 6 2 1,992 2,731 45 Total available-for-sale debt securities 71,053 1,509 12,103 138 83,156 39 506 $ 766 Asset-backed securities: 797 2 829 20 1,626 | ྴ 'ཊྛམྨིཾ - - Collateralized loan obligations 23,543 55 3 7,270 184 86 425 45 22 796 $ 463 29,856 $ 5,654 - - Total mortgage-backed securities 35,693 638 166 36,165 129 36,271 42 37,081 Obligations of U.S. states and municipalities 14,475 374 125 14,724 12,802 852 708 - Commercial 1,110 239,667 2,067 237,458 20 5,406 1,110 2,087 241,754 Held-to-maturity debt securities 5,783 Mortgage-backed securities 29,910 638 37 30,511 36,271 852 42 37,081 U.S. government agencies (c) 878 4 Total held-to-maturity debt securities 12 months or more December 31, 2016 (in millions) Available-for-sale debt securities Fair value Gross unrealized losses Fair value Gross unrealized losses Total fair value Total gross Less than 12 months unrealized losses U.S.government agencies Residential: Prime and Alt-A Subprime Non-U.S. Commercial Total mortgage-backed securities $ Mortgage-backed securities: 13,506 Securities with gross unrealized losses Securities impairment 50,168 1,012 291 50,889 49,073 Total securities $ 286,598 $ 5,120 $ 1,938 $ 289,780 The following tables present the fair value and gross unrealized losses for the investment securities portfolio by aging category at December 31, 2016 and 2015. $ 286,531 $ 46 50,587 $ 292,341 (a) Includes total U.S. government-sponsored enterprise obligations with fair values of $45.8 billion and $42.3 billion at December 31, 2016 and 2015, respectively, which were predominantly mortgage-related. (b) Prior period amounts have been revised to conform with current period presentation. (c) Included total U.S. government-sponsored enterprise obligations with amortized cost of $25.6 billion and $30.8 billion at December 31, 2016 and 2015, respectively, which were mortgage-related. 200 JPMorgan Chase & Co./2016 Annual Report 1,560 6,966 $ 1,156 894 Total noncash compensation expense related to employee stock-based incentive plans Accrual of estimated costs of stock- based awards to be granted in future periods including those to full-career eligible employees OPEB plans COLI Total OPEB plans $ 1,855 $ $ 1,855 $ 102 $ - $ - $ 1,957 102 $ - $ 1,957 Actual return on plan assets 396 $ 14 $ Fair value, December 31, 2016 U.S. defined benefit pension plans Equity securities $ 2 $ - $ - $ - $ - $ 2 Corporate debt securities ² 1 1 4 Mortgage-backed securities Fair value, January 1, 2015 1 Other 534 Total U.S. defined benefit pension plans $ 539 $ (157) (157) $ 13 390 (1) Purchases, sales Realized gains/(losses) Unrealized gains/(losses) Total U.S. defined benefit pension plans $ 351 $ OPEB plans COLI Total OPEB plans 1 337 197 195 $ (7) $ $ 539 $ 1,903 $ $ $ 1,903 534 Transfers in and/or out of level 3 Other Mortgage-backed securities and settlements, Transfers in and/or out net of level 3 (2) $ Fair value, December 31, 2015 $ 1 2 Year ended December 31, 2015 (in millions) U.S. defined benefit pension plans Equity securities $ 4 $ Corporate debt securities 9--(7) - 2 $ Purchases, sales and settlements, net Realized gains/(losses) 1 68 2 26 28 Derivative receivables 104 104 209 209 Other(d) 1,760 27 534 2,321 257 53 67 Mortgage-backed securities 716 504 1,159 339 135 135 Limited partnerships(b) 53 53 Corporate debt securities(c) 310 1,619 1,621 758 758 U.S. federal, state, local and non-U.S. government debt securities 580 108 688 212 2 Total assets measured at fair value(e) $ 7,670 $ 1,930 $ 539 $ (153) $ (153) (a) At December 31, 2016 and 2015, common/collective trust funds primarily included a mix of short-term investment funds, domestic and international equity investments (including index) and real estate funds. (b) Unfunded commitments to purchase limited partnership investments for the plans were $735 million and $895 million for 2016 and 2015, respectively. (c) Corporate debt securities include debt securities of U.S. and non-U.S. corporations. (d) Other consists primarily of money market funds and participating and non-participating annuity contracts. Money market funds are primarily classified within level 1 of the fair value hierarchy given they are valued using market observable prices. Participating and non-participating annuity contracts are classified within level 3 of the fair value hierarchy due to a lack of market mechanisms for transferring each policy and surrender restrictions. (e) Certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient are not required to be classified in the fair value hierarchy. At December 31, 2016 and 2015, the fair values of these investments, which include certain limited partnerships and common/collective trust funds, were $4.0 billion and $4.1 billion, respectively, of U.S. defined benefit pension plan investments, and $243 million and $234 million, respectively, of non-U.S. defined benefit pension plan investments. (f) At December 31, 2016 and 2015, excluded U.S. defined benefit pension plan receivables for investments sold and dividends and interest receivables of $130 million and $74 million, respectively. - (g) At December 31, 2016 and 2015, excluded $203 million and $106 million, respectively, of U.S. defined benefit pension plan payables for investments purchased; and $21 million and $17 million, respectively, of other liabilities. The Firm's U.S. OPEB plan was partially funded with COLI policies of $2.0 billion and $1.9 billion at December 31, 2016 and 2015, which were classified in level 3 of the valuation hierarchy. JPMorgan Chase & Co./2016 Annual Report 195 Notes to consolidated financial statements Changes in level 3 fair value measurements using significant unobservable inputs Year ended December 31, 2016 (in millions) Actual return on plan assets Fair value, January 1, 2016 (h) There were zero assets or liabilities classified as level 3 for the non-U.S. defined benefit pension plans as of December 31, 2016 and 2015. Unrealized gains/(losses) $ $ $ 10,139 (f) $ 1,722 $ 1,708 $ 3,430 Derivative payables Total liabilities measured at fair value $ $ (35) (g) $ $ (35) $ $ (153) $ (153) $ (35) $ (35) $ 1,647 $ 1, RSUS/PSUS Options/SARS Year ended December 31, 2016 Weighted- (in thousands, except weighted-average data, and where otherwise stated) Number of units Weighted- average grant date fair value average Number of awards exercise price Weighted-average remaining contractual life (in years) Aggregate intrinsic value Outstanding, January 1 85,307 $ 54.60 Compensation expense for RSUs and PSUs is measured based on the number of units granted multiplied by the stock price at the grant date, and for employee stock options and SARs, is measured at the grant date using the Black-Scholes valuation model. Compensation expense for these awards is recognized in net income as described previously. The following table summarizes JPMorgan Chase's RSUs, PSUs, employee stock options and SARS activity for 2016. RSUS, PSUs, employee stock options and SARS activity Notes to consolidated financial statements 197 60 1 775 117 58 1 3,961 646 43,466 $ 250 JPMorgan Chase & Co./2016 Annual Report Note 10 - Employee stock-based incentives Employee stock-based awards In 2016, 2015 and 2014, JPMorgan Chase granted long- term stock-based awards to certain employees under its LTIP, as amended and restated effective May 19, 2015. Under the terms of the LTIP, as of December 31, 2016, 78 million shares of common stock were available for issuance through May 2019. The LTIP is the only active plan under which the Firm is currently granting stock-based incentive awards. In the following discussion, the LTIP, plus prior Firm plans and plans assumed as the result of acquisitions, are referred to collectively as the "LTI Plans," and such plans constitute the Firm's stock-based incentive plans. RSUS are awarded at no cost to the recipient upon their grant. Generally, RSUs are granted annually and vest at a rate of 50% after two years and 50% after three years and are converted into shares of common stock as of the vesting date. In addition, RSUs typically include full-career eligibility provisions, which allow employees to continue to vest upon voluntary termination, subject to post-employment and other restrictions based on age or service-related requirements. All RSU awards are subject to forfeiture until vested and contain clawback provisions that may result in cancellation under certain specified circumstances. RSUs entitle the recipient to receive cash payments equivalent to any dividends paid on the underlying common stock during the period the RSUs are outstanding and, as such, are considered participating securities as discussed in Note 24. In January 2016, the Firm's Board of Directors approved the grant of performance share units ("PSUs”) to members of the Firm's Operating Committee under the variable compensation program for performance year 2015. PSUs are subject to the Firm's achievement of specified performance criteria over a three-year period. The number of awards that vest can range from zero to 150% of the grant amount. The awards vest and are converted into shares of common stock in the quarter after the end of the three-year performance period. In addition, dividends are notionally reinvested in the Firm's common stock and will be delivered only in respect of any earned shares. Once the PSUs have vested, the shares of common stock that are delivered, after applicable tax withholding, must be held for an additional two-year period, for a total combined vesting and holding period of five years from the grant date. Under the LTI Plans, stock options and stock appreciation rights ("SARS") have generally been granted with an exercise price equal to the fair value of JPMorgan Chase's common stock on the grant date. The Firm periodically grants employee stock options to individual employees. There were no material grants of stock options or SARS in 2016, 2015 and 2014. SARS generally expire ten years after the grant date. The Firm separately recognizes compensation expense for each tranche of each award, net of estimated forfeitures, as if it were a separate award with its own vesting date. Generally, for each tranche granted, compensation expense is recognized on a straight-line basis from the grant date until the vesting date of the respective tranche, provided that the employees will not become full-career eligible during the vesting period. For awards with full-career eligibility provisions and awards granted with no future substantive service requirement, the Firm accrues the estimated value of awards expected to be awarded to employees as of the grant date without giving consideration to the impact of post-employment restrictions. For each tranche granted to employees who will become full-career eligible during the vesting period, compensation expense is recognized on a straight-line basis from the grant date until the earlier of the employee's full-career eligibility date or the vesting date of the respective tranche. The Firm's policy for issuing shares upon settlement of employee stock-based incentive awards is to issue either new shares of common stock or treasury shares. During 2016, 2015 and 2014, the Firm settled all of its employee stock-based awards by issuing treasury shares. In January 2008, the Firm awarded to its Chairman and Chief Executive Officer up to 2 million SARS. The terms of this award are distinct from, and more restrictive than, other equity grants regularly awarded by the Firm. On July 15, 2014, the Compensation & Management Development Committee and Board of Directors determined that all requirements for the vesting of the 2 million SAR awards had been met and thus, the awards became exercisable. The SARS, which will expire in January 2018, have an exercise price of $39.83 (the price of JPMorgan Chase common stock on the date of grant). The expense related to this award was dependent on changes in fair value of the SARS through July 15, 2014 (the date when the vested number of SARS were determined), and the cumulative expense was recognized ratably over the service period, which was initially assumed to be five years but, effective in the first quarter of 2013, was extended to six and one-half years. The Firm recognized $3 million in compensation expense in 2014 for this award. JPMorgan Chase & Co./2016 Annual Report 2 43.51 Granted 36,775 30,267 $ 40.65 ΝΑ 24,815 40.08 3.9 $1,378,254 3.6 1,144,937 The total fair value of RSUs that vested during the years ended December 31, 2016, 2015 and 2014, was $2.2 billion, $2.8 billion and $3.2 billion, respectively. The total intrinsic value of options exercised during the years ended December 31, 2016, 2015 and 2014, was $338 million, $335 million and $539 million, respectively. 57.15 Compensation expense Year ended December 31, (in millions) 2016 2015 2014 Cost of prior grants of RSUs, PSUs and SARS that are amortized over their applicable vesting periods $ 1,046 $ 1,109 $ 1,371 The Firm recognized the following noncash compensation expense related to its various employee stock-based incentive plans in its Consolidated statements of income. 113 81,707 $ ΝΑ Outstanding, December 31 57.80 77 72.63 Exercised or vested (37,121) 52.09 (12,836) 41.55 Exercisable, December 31 Forfeited (3,254) 56.45 (240) 44.28 ΝΑ ΝΑ (200) 612.18 Canceled (48) $ $ - $ - $ (48) $ 765 63 Corporate debt securities 7 (2) 24 (2) 9 Mortgage-backed securities 1- 1 Other Total U.S. defined benefit pension plans $ 430 441 $ (2) $ (93) (91) $ 337 5 $ (2) $ 351 OPEB plans 4 $ $ $ 1,855 $ $ 1,855 Year ended December 31, 2014 (in millions) Actual return on plan assets Fair value, January 1, 2014 COLI Realized gains/(losses) Purchases, sales and settlements, net Transfers in and/or out of level 3 Fair value, December 31, 2014 U.S. defined benefit pension plans Equity securities $ 4 Unrealized gains/(losses) $ 1,749 $ $ Non-U.S. defined benefit pension plans OPEB before Medicare Part D subsidy Medicare Part D subsidy $ 766 $ 103 pension plans $ $ 1 768 104 65 1 758 107 68 1 U.S. defined benefit Years 2022-2026 Total OPEB plans $ 1,749 $ $ 154 $ 154 $ - $ - $ $ 1,903 $ 196 1,903 The following table presents benefit payments expected to be paid, which include the effect of expected future service, for the years indicated. The OPEB medical and life insurance payments are net of expected retiree contributions. Year ended December 31, (in millions) 2017 2018 2019 2020 2021 Estimated future benefit payments Available-for-sale equity securities Held-to-maturity securities Mortgage-backed securities 100% 100% 100% 100% 100% 100% 100% (a) Debt securities primarily include corporate debt, U.S. federal, state, local and non-U.S. government, and mortgage-backed securities. (b) Alternatives primarily include limited partnerships. (c) Represents the U.S. OPEB plan only, as the U.K. OPEB plan is unfunded. 194 JPMorgan Chase & Co./2016 Annual Report Fair value measurement of the plans' assets and liabilities For information on fair value measurements, including descriptions of level 1, 2, and 3 of the fair value hierarchy and the valuation methods employed by the Firm, see Note 3. Pension and OPEB plan assets and liabilities measured at fair value U.S. defined benefit pension plans Non-U.S. defined benefit pension plans (h) December 31, 2016 (in millions) Cash and cash equivalents Equity securities Common/collective trust funds (a) Limited partnerships(b) Corporate debt securities(c) Total fair Total fair Level 1 Level 2 100% Level 3 100% 1 0-80% 35% 32% 59% 60% Equity securities 0-85 47 48 40 39 60% 38 30-70% 30-70 50% 50 50% 50 Real estate 0-10 4 4 1 Alternatives (b) 157 14 16 1 1 Total Debt securities(a) value Level 2 715 715 U.S. federal, state, local and non-U.S. government debt securities 926 234 1,160 213 570 783 Mortgage-backed securities 39 65 104 3 10 13 Derivative receivables - 24 24 - 219 219 Other(d) 1,274 - 390 1,795 Level 1 4 - value $ 74 $ $ $ 74 $ 122 $ 2 $ 124 5,178 12 2 5,192 980 154 1,134 266 - 266 118 118 62 - 62 1,791 1,664 Asset category % of plan assets 2016 Year ended December 31, Ultimate Year when rate will reach ultimate Weighted-average assumptions used to determine net periodic benefit costs U.S. 2016 2015 2014 Non-U.S. 2016 2015 2014 Discount rate: Defined benefit pension plans 4.50% 4.00% 5.00% 0.90 -3.70% 1.00 -3.60% 1.10 4.40% OPEB plans 4.40 4.10 4.90 Expected long-term rate of return on plan assets: Defined benefit pension plans 6.50 2017 6.50 2017 5.00 The following tables present the weighted-average annualized actuarial assumptions for the projected and accumulated postretirement benefit obligations, and the components of net periodic benefit costs, for the Firm's significant U.S. and non- U.S. defined benefit pension and OPEB plans, as of and for the periods indicated. Weighted-average assumptions used to determine benefit obligations December 31, Discount rate: Defined benefit pension plans OPEB plans Rate of compensation increase Health care cost trend rate: Assumed for next year U.S. 2016 2015 Non-U.S. 2016 2015 4.30% 4.50% 0.60 2.60% 0.80 -3.70% 4.20 4.40 2.30 3.50 2.25 -3.00 2.25 -4.30 5.00 5.50 5.00 2015 7.00 5.75 benefit obligation $ 8 $ (7) JPMorgan Chase's U.S. defined benefit pension and OPEB plan expense is sensitive to the expected long-term rate of return on plan assets and the discount rate. With all other assumptions held constant, a 25-basis point decline in the expected long-term rate of return on U.S. plan assets would result in an aggregate increase of approximately $40 million in 2017 U.S. defined benefit pension and OPEB plan expense. A 25-basis point decline in the discount rate for the U.S. plans would result in an increase in 2017 U.S. defined benefit pension and OPEB plan expense of approximately an aggregate $31 million and an increase in the related benefit obligations of approximately an aggregate $316 million. A 25-basis point decrease in the interest crediting rate for the U.S. defined benefit pension plan would result in a decrease in 2017 U.S. defined benefit pension expense of approximately $36 million and a decrease in the related PBO of approximately $160 million. A 25-basis point decline in the discount rates for the non- U.S. plans would result in an increase in the 2017 non-U.S. defined benefit pension plan expense of approximately $12 million. JPMorgan Chase & Co./2016 Annual Report 193 Notes to consolidated financial statements Investment strategy and asset allocation The Firm's U.S. defined benefit pension plan assets are held in trust and are invested in a well-diversified portfolio of equity and fixed income securities, cash and cash equivalents, and alternative investments (e.g., hedge funds, private equity, real estate and real assets). Non-U.S. defined benefit pension plan assets are held in various trusts and are also invested in well-diversified portfolios of equity, fixed income and other securities. Assets of the Firm's COLI policies, which are used to partially fund the U.S. OPEB plan, are held in separate accounts of an insurance company and are allocated to investments intended to replicate equity and fixed income indices. The investment policy for the Firm's U.S. defined benefit pension plan assets is to optimize the risk-return relationship as appropriate to the needs and goals of the plan using a global portfolio of various asset classes diversified by market segment, economic sector, and issuer. Assets are managed by a combination of internal and external investment managers. Periodically the Firm performs a comprehensive analysis on the U.S. defined benefit pension plan asset allocations, incorporating projected asset and liability data, which focuses on the short- and long-term impact of the asset allocation on cumulative pension expense, economic cost, present value of contributions and funded status. Currently, approved asset allocation ranges are: U.S. equity 0% to 45%, international equity 0% to 40%, debt securities 0% to 80%, hedge funds 0% to 5%, real estate 0% to 10%, real assets 0% to 10% and private equity 0% to 20%. Asset allocations are not managed to a specific target but seek to shift asset class allocations within these stated ranges. Investment strategies incorporate the economic outlook and the anticipated implications of the macroeconomic environment on the various asset classes while maintaining an appropriate level of liquidity for the plan. The Firm regularly reviews the asset allocations and asset managers, as well as other factors that impact the portfolio, which is rebalanced when deemed necessary. For the U.K. defined benefit pension plans, which represent the most significant of the non-U.S. defined benefit pension plans, the assets are invested to maximize returns subject to an appropriate level of risk relative to the plans' liabilities. To reduce the volatility in returns relative to the plans' liability profiles, the U.K. defined benefit pension plans' largest asset allocations are to debt securities of appropriate durations. Other assets, mainly equity securities, are then invested for capital appreciation, to provide long-term investment growth. Similar to the U.S. defined benefit pension plan, asset allocations and asset managers for the U.K. plans are reviewed regularly and the portfolios are rebalanced when deemed necessary. Investments held by the U.S. and non-U.S. defined benefit pension and OPEB plans include financial instruments that are exposed to various risks such as market, credit, liquidity and country risks. Exposure to a concentration of credit risk is mitigated by the broad diversification of both U.S. and non-U.S. investment instruments. Additionally, the investments in each of the common/collective trust funds and registered investment companies are further diversified into various financial instruments. As of December 31, 2016, assets held by the Firm's U.S. and non-U.S. defined benefit pension and OPEB plans do not include JPMorgan Chase common stock, except through indirect exposures through investments in third-party stock-index funds. The plans hold investments in funds that are sponsored or managed by affiliates of JPMorgan Chase in the amount of $3.4 billion and $3.2 billion for U.S. plans and $1.2 billion and $1.2 billion for non-U.S. plans, as of December 31, 2016 and 2015, respectively. The following table presents the weighted-average asset allocation of the fair values of total plan assets at December 31 for the years indicated, as well as the respective approved range/target allocation by asset category, for the Firm's U.S. and non- U.S. defined benefit pension and OPEB plans. Defined benefit pension plans U.S. Non-U.S. OPEB plans(c) December 31, Target Allocation % of plan assets 2016 2015 Target Allocation % of plan assets 2016 2015 Target Allocation Effect on accumulated postretirement OPEB plans 1-Percentage point decrease Year ended December 31, 2016 (in millions) 6.00 6.25 0.80 -4.60 ΝΑ 0.90 -4.80 1.20 -5.30 ΝΑ Rate of compensation increase 3.50 3.50 3.50 2.25 -4.30 2.75 -4.20 ΝΑ 2.75 -4.60 Health care cost trend rate: Assumed for next year Ultimate Year when rate will reach ultimate 5.50 6.00 6.50 5.00 5.00 5.00 2017 2017 2017 The following table presents the effect of a one-percentage- point change in the assumed health care cost trend rate on JPMorgan Chase's accumulated postretirement benefit obligation. As of December 31, 2016, there was no material effect on total service and interest cost. 1-Percentage point increase 223 0-35 276 13,779 13 2,188 1 167 12 2,021 8 692 - 8 692 49 4,693 6 238 43 4,455 106 13,699 $ 11 $ 697 $ $ 95 13,002 $ $ Total mortgage-backed securities 239 Commercial 658 14,437 848 125 3,198 3,634 15 367 26 3,267 Corporate debt securities Non-U.S.government debt securities Certificates of deposit 205 18 1,676 Obligations of U.S. states and municipalities 10,998 1 166 10,998 U.S. Treasury and government agencies 419 35,709 22 1,760 397 33,949 243 4 45 Non-U.S. Residential: 4,702 - - 53 4,702 Obligations of U.S. states and municipalities 166 8,733 15 441 151 8,292 Total mortgage-backed securities 129 5,604 15 441 114 5,163 37 3,129 - - 37 3,129 Commercial U.S. government securities 125 Prime and Alt-A (a) Subprime (a) Total held-to-maturity securities 276 U.S. government agencies Total gross unrealized losses Total fair value Gross unrealized losses Mortgage-backed securities: Fair value Gross unrealized losses Fair value December 31, 2015 (in millions) Available-for-sale debt securities Less than 12 months 12 months or more Securities with gross unrealized losses Notes to consolidated financial statements 201 JPMorgan Chase & Co./2016 Annual Report 1,938 96,591 $ 153 $ 12,544 $ $ 1,785 84,047 $ Total securities with gross unrealized losses $ 291 13,435 15 441 12,994 4,046 125 555 U.S. defined benefit pension plans Non-U.S. defined benefit pension plans(h) December 31, 2015 Total fair Total fair (in millions) Level 1 Level 2 Level 3 value Level 1 Level 2 value Cash and cash equivalents $ 112 $ $ - $ 112 $ 114 $ 1 $ 115 Equity securities Common/collective trust funds (a) (194) (194) $ $ $ 170 Total assets measured at fair value(e) $ 7,819 $ 2,126 $ 396 $ 10,341 (f) $ 1,659 $ 1,723 $ 3,382 Derivative payables $ - 4,826 339 $ - $ (14) $ $ (194) $ (194) Total liabilities measured at fair value $ - $ (14) $ $ (14) (g) (14) $ 5 1,002 JPMorgan Chase & Co./2016 Annual Report Held-to-maturity debt securities Available-for-sale equity securities 1,110 87,589 251 14,877 859 72,712 Total available-for-sale debt securities 100 5,289 40 1,005 Mortgage-backed securities 60 Other 191 26,032 124 10,692 15,340 Collateralized loan obligations Asset-backed securities: 23 166 ཤྰཀླུ 'ཝཎྜ 2 1,881 4,284 U.S. government agencies 67 Total mortgage-backed securities (a) Prior period amounts have been revised to conform with current period presentation. Commercial 202 1,156 91,352 $ 251 $ 905 $ 76,475 $ Total securities with gross unrealized losses $ 46 3,763 46 3,763 4 14,877 $ 4 469 3,294 3,294 Obligations of U.S. states and municipalities 42 42 42 3,294 42 469 3,294 Total held-to-maturity securities Average yield(b) 12,345 2.21% 1.78% -% -% -% Total available-for-sale debt securities 2.26% 34,368 34,302 0.49% 446 $ $ 12,307 $ 21,551 106 444 $ 21,577 2.33% Amortized cost 1,148 $ 752 -% $ 1,096 $ 28,302 $ 30,284 Fair value 135 Fair value 767 5.85% 3.58% 6.29% 29,542 6.63% 31,592 6.54% Certificates of deposit Amortized cost $ 106 $ Average yield (b) Average yield (b) 1.51% $ 134 $ 0.58% 0.93% 1.55% 2.92% Average yield (b) 35,288 1,062 34,497 1,054 $ 13,503 $ 13,944 $ 14,109 14,444 5,838 Fair value 5,831 $ $ Amortized cost Non-U.S. government debt securities 1.78% 106 Corporate debt securities Amortized cost Fair value Average yield (b) Amortized cost 3.06% 3.52% 3.24% 3.11% 2.88% 4,958 123 1,433 1,332 Fair value 2,070 $ 121 $ 1,424 $ 1,312 $ 2,059 $ Asset-backed securities 4,916 $ 87,552 Obligations of U.S. states and municipalities 77 Net securities gains OTTI losses Credit losses recognized in income Securities the Firm intends to sell(a) Total OTTI losses recognized in income (1) (1) (2) (27) (21) (2) $ (28) $ (22) $ (4) Changes in the credit loss component of credit-impaired debt securities The cumulative credit loss component, including any changes therein, of OTTI losses that have been recognized in income related to AFS debt securities was not material as of and during the years ended December 31, 2016, 2015 and 2014. JPMorgan Chase & Co./2016 Annual Report 203 Notes to consolidated financial statements Contractual maturities and yields The following table presents the amortized cost and estimated fair value at December 31, 2016, of JPMorgan Chase's investment securities portfolio by contractual maturity. 202 By remaining maturity 141 (22) $ Gross unrealized losses The Firm has recognized unrealized losses on securities it intends to sell as OTTI. The Firm does not intend to sell any of the remaining securities with an unrealized loss in AOCI as of December 31, 2016, and it is not likely that the Firm will be required to sell these securities before recovery of their amortized cost basis. Except for the securities for which credit losses have been recognized in income, the Firm believes that the securities with an unrealized loss in AOCI are not other-than-temporarily impaired as of December 31, 2016. Other-than-temporary impairment AFS debt and equity securities and HTM debt securities in unrealized loss positions are analyzed as part of the Firm's ongoing assessment of OTTI. For most types of debt securities, the Firm considers a decline in fair value to be other-than-temporary when the Firm does not expect to recover the entire amortized cost basis of the security. For beneficial interests in securitizations that are rated below "AA" at their acquisition, or that can be contractually prepaid or otherwise settled in such a way that the Firm would not recover substantially all of its recorded investment, the Firm considers an impairment to be other- than-temporary when there is an adverse change in expected cash flows. For AFS equity securities, the Firm considers a decline in fair value to be other-than-temporary if it is probable that the Firm will not recover its cost basis. Potential OTTI is considered using a variety of factors, including the length of time and extent to which the market value has been less than cost; adverse conditions specifically related to the industry, geographic area or financial condition of the issuer or underlying collateral of a security; payment structure of the security; changes to the rating of the security by a rating agency; the volatility of the fair value changes; and the Firm's intent and ability to hold the security until recovery. For AFS debt securities, the Firm recognizes OTTI losses in earnings if the Firm has the intent to sell the debt security, or if it is more likely than not that the Firm will be required to sell the debt security before recovery of its amortized cost basis. In these circumstances the impairment loss is equal to the full difference between the amortized cost basis and the fair value of the securities. For debt securities in an unrealized loss position that the Firm has the intent and ability to hold, the expected cash flows to be received from the securities are evaluated to determine if a credit loss exists. In the event of a credit loss, only the amount of impairment associated with the credit loss is recognized in income. Amounts relating to factors other than credit losses are recorded in OCI. The Firm's cash flow evaluations take into account the factors noted above and expectations of relevant market and economic data as of the end of the reporting period. For securities issued in a securitization, the Firm estimates cash flows considering underlying loan-level data and structural features of the securitization, such as subordination, excess spread, overcollateralization or other forms of credit enhancement, and compares the losses projected for the underlying collateral ("pool losses") against the level of credit enhancement in the securitization structure to determine whether these features are sufficient to absorb the pool losses, or whether a credit loss exists. The Firm also performs other analyses to support its cash flow projections, such as first-loss analyses or stress scenarios. For equity securities, OTTI losses are recognized in earnings if the Firm intends to sell the security. In other cases the Firm considers the relevant factors noted above, as well as the Firm's intent and ability to retain its investment for a period of time sufficient to allow for any anticipated recovery in market value, and whether evidence exists to support a realizable value equal to or greater than the cost basis. Any impairment loss on an equity security is equal to the full difference between the cost basis and the fair value of the security. Securities gains and losses The following table presents realized gains and losses and OTTI from AFS securities that were recognized in income. Year ended December 31, (in millions) Realized gains Realized losses OTTI losses 2016 2015 $ 401 $ 351 2014 $ 314 (232) (127) (233) (28) (4) December 31, 2016 (in millions) Available-for-sale debt securities Due in one year or less $ 132 $ 4,573 $ 38,976 $ 1,141 $ 44,822 Fair value 132 4,561 38,317 1,091 44,101 Average yield (b) 0.42% 0.86% 1.27% 1.13% 1.22% Amortized cost U.S. Treasury and government agencies (a) 3.19% 3.26% Due after one year through five years Due after five years through 10 years Due after 10 years(c) Total Mortgage-backed securities (a) Amortized cost Fair value Average yield(b) $ 2,012 Amortized cost $ $ 2,022 2,449 7,574 $ 7,756 74,610 75,325 $ 86,589 2.04% 2.36% 3.03% 2,393 (a) Excludes realized losses on securities sold of $24 million, $5 million and $3 million for the years ended December 31, 2016, 2015 and 2014, respectively that had been previously reported as an OTTI loss due to the intention to sell the securities. 10,274 $ JPMorgan Chase & Co./2016 Annual Report Securities purchased under resale agreements $ Securities borrowed 368,148 $ 98,721 (156,258) $ 211,890 $ 98,721 (207,958) $ (65,081) 3,932 (e) 33,640 Liabilities Securities sold under repurchase agreements $ Securities loaned and other(a) 290,044 $ 22,556 Assets (156,258) $ (119,332) $ (22,245) 14,454 (e) 311 (a) Includes securities-for-securities lending transactions of $9.1 billion and $4.4 billion at December 31, 2016 and 2015, respectively, accounted for at fair value, where the Firm is acting as lender. These amounts are presented within other liabilities in the Consolidated balance sheets. (b) Includes securities financing agreements accounted for at fair value. At December 31, 2016 and 2015, included securities purchased under resale agreements of $21.5 billion and $23.1 billion, respectively, and securities sold under agreements to repurchase of $687 million and $3.5 billion, respectively. There were no securities borrowed at December 31, 2016 and $395 million at December 31, 2015. There were no securities loaned accounted for at fair value in either period. (c) In some cases, collateral exchanged with a counterparty exceeds the net asset or liability balance with that counterparty. In such cases, the amounts reported in this column are limited to the related asset or liability with that counterparty. (d) Includes securities financing agreements that provide collateral rights, but where an appropriate legal opinion with respect to the master netting agreement has not been either sought or obtained. At December 31, 2016 and 2015, included $4.8 billion and $2.3 billion, respectively, of securities purchased under resale agreements; $27.1 billion and $31.3 billion, respectively, of securities borrowed; $15.9 billion and $12.6 billion, respectively, of securities sold under agreements to repurchase; and $90 million and $45 million, respectively, of securities loaned and other. (e) Prior period amounts have been revised to conform with the current presentation. 206 JPMorgan Chase & Co./2016 Annual Report The tables below present as of December 31, 2016 and 2015 the types of financial assets pledged in securities financing agreements and the remaining contractual maturity of the securities financing agreements. December 31, (in millions) Mortgage-backed securities 133,786 $ 22,556 U.S. Treasury and government agencies Net amounts(d) Amounts presented on the Consolidated balance sheets(b) December 31, (in millions) Gross amounts on the Consolidated balance sheets Amounts presented on the Consolidated balance sheets (b) Amounts not nettable on the Consolidated balance sheets(c) Net amounts(d) Assets Securities purchased under resale agreements Securities borrowed $ 480,735 $ 96,409 (250,832) $ 229,903 $ 96,409 (222,413) $ (66,822) Amounts not nettable on the Consolidated balance sheets(c) 7,490 29,587 Securities sold under repurchase agreements $ Securities loaned and other(a) 402,465 $ 22,451 (250,832) $ 151,633 $ 22,451 (133,300) $ (22,177) 18,333 274 December 31, (in millions). Gross amounts Amounts netted on the Consolidated balance sheets 2015 Liabilities Amounts netted Obligations of U.S. states and municipalities Corporate debt securities 15,529 21,064 15,719 18,047 $ 402,465 $ 22,451 $ 290,044 $ 22,556 Remaining contractual maturity of the agreements 2016 (in millions) Overnight and continuous Total securities sold under repurchase agreements 4,394 $ 140,318 $ 13,586 Up to 30 days 157,860 $ 1,371 30 - 90 days 55,621 $ 2,877 Greater than 90 days 48,666 $ 4,617 Total 402,465 22,451 Remaining contractual maturity of the agreements 2015 (in millions) Overnight and continuous Total securities sold under repurchase agreements Total securities loaned and other(a) $ Total securities loaned and other (a) Non-U.S. government debt - 78 Asset-backed securities Equity securities Total Gross liability balance 2016 Securities sold under repurchase agreements Securities loaned and other(a) $ 10,546 $ $ 199,030 2015 7,721 Securities sold under repurchase 12,790 $ 154,377 Securities loaned and other(a) 5 2,491 1,316 149,008 1,279 80,162 4,426 18,140 108 21,286 agreements 114,595 $ 8,320 2016 Notes to consolidated financial statements 926 0.58% 0.58% Total available-for-sale securities Amortized cost $ 10,274 $ Fair value 10,303 23,583 23,999 $ 84,124 $ 84,175 118,449 $ 120,414 926 236,430 Average yield(b) 2.73% 1.63% 1.74% 3.89% 2.85% Held-to-maturity debt securities Mortgage-backed securities (a) Amortized Cost $ LA $ $ 238,891 Fair value 914 914 23,583 $ Fair value 10,303 23,999 84,124 84,175 $ 117,535 $ 235,516 119,488 237,965 Average yield(b) 2.73% $ 1.63% 3.92% 2.86% Available-for-sale equity securities Amortized cost $ $ $ Fair value Average yield(b) -% -% -% $ 1.74% The table below summarizes the gross and net amounts of the Firm's securities financing agreements, as of December 31, 2016, and 2015. When the Firm has obtained an appropriate legal opinion with respect to the master netting agreement with a counterparty and where other relevant netting criteria under U.S. GAAP are met, the Firm nets, on the Consolidated balance sheets, the balances outstanding under its securities financing agreements with the same counterparty. In addition, the Firm exchanges securities and/or cash collateral with its counterparties; this collateral also reduces, in the Firm's view, the economic exposure with the counterparty. Such collateral, along with securities financing balances that do not meet all these relevant netting criteria under U.S. GAAP, is presented as “Amounts not nettable on the Consolidated balance sheets," and reduces the "Net amounts" presented below, if the Firm has an appropriate legal opinion with respect to the master netting agreement with the counterparty. Where a legal opinion has not been either sought or obtained, the securities financing balances are presented gross in the “Net amounts" below, and related collateral does not reduce the amounts presented. Average yield(b) -% $ 29 1,439 $ 1,467 48,700 $ 50,168 49,393 50,889 -% 6.61% 5.11% 3.94% 3.97% 29 (a) U.S.government-sponsored enterprises were the only issuers whose securities exceeded 10% of JPMorgan Chase's total stockholders' equity at December 31, 2016. (b) Average yield is computed using the effective yield of each security owned at the end of the period, weighted based on the amortized cost of each security. The effective yield considers the contractual coupon, amortization of premiums and accretion of discounts, and the effect of related hedging derivatives. Taxable-equivalent amounts are used JPMorgan Chase & Co./2016 Annual Report where applicable. The effective yield excludes unscheduled principal prepayments; and accordingly, actual maturities of securities may differ from their contractual or expected maturities as certain securities may be prepaid. (c) Includes securities with no stated maturity. Substantially all of the Firm's residential MBS and collateralized mortgage obligations are due in 10 years or more, based on contractual maturity. The estimated weighted-average life, which reflects anticipated future prepayments, is approximately seven years for agency residential MBS, three years for agency residential collateralized mortgage obligations and three years for nonagency residential collateralized mortgage obligations. Note 13 - Securities financing activities JPMorgan Chase enters into resale agreements, repurchase agreements, securities borrowed transactions and securities loaned transactions (collectively, "securities financing agreements") primarily to finance the Firm's inventory positions, acquire securities to cover short positions, accommodate customers' financing needs, and settle other securities obligations. Securities financing agreements are treated as collateralized financings on the Firm's Consolidated balance sheets. Resale and repurchase agreements are generally carried at the amounts at which the securities will be subsequently sold or repurchased. Securities borrowed and securities loaned transactions are generally carried at the amount of cash collateral advanced or received. Where appropriate under applicable accounting guidance, resale and repurchase agreements with the same counterparty are reported on a net basis. For further discussion of the offsetting of assets and liabilities, see Note 1. Fees received and paid in connection with securities financing agreements are recorded in interest income and interest expense on the Consolidated statements of income. The Firm has elected the fair value option for certain securities financing agreements. For further information regarding the fair value option, see Note 4. The securities financing agreements for which the fair value option has been elected are reported within securities purchased under resale agreements, securities loaned or sold under repurchase agreements, and securities borrowed on the Consolidated balance sheets. Generally, for agreements carried at fair value, current-period interest accruals are recorded within interest income and interest expense, with changes in fair value reported in principal transactions revenue. However, for financial instruments containing embedded derivatives that would be separately accounted for in accordance with accounting guidance for hybrid instruments, all changes in fair value, including any interest elements, are reported in principal transactions revenue. Securities financing transactions expose the Firm to credit and liquidity risk. To manage these risks, the Firm monitors the value of the underlying securities (predominantly high- quality securities collateral, including government-issued debt and agency MBS) that it has received from or provided to its counterparties compared to the value of cash proceeds and exchanged collateral, and either requests additional collateral or returns securities or collateral when appropriate. Margin levels are initially established based upon the counterparty, the type of underlying securities, and the permissible collateral, and are monitored on an ongoing basis. In resale agreements and securities borrowed transactions, the Firm is exposed to credit risk to the extent that the value of the securities received is less than initial cash principal advanced and any collateral amounts exchanged. In repurchase agreements and securities loaned transactions, credit risk exposure arises to the extent that the value of underlying securities exceeds the value of the initial cash principal advanced, and any collateral amounts exchanged. Additionally, the Firm typically enters into master netting agreements and other similar arrangements with its counterparties, which provide for the right to liquidate the underlying securities and any collateral amounts exchanged in the event of a counterparty default. It is also the Firm's policy to take possession, where possible, of the securities underlying resale agreements and securities borrowed transactions. For further information regarding assets pledged and collateral received in securities financing agreements, see Note 30. As a result of the Firm's credit risk mitigation practices with respect to resale and securities borrowed agreements as described above, the Firm did not hold any reserves for credit impairment with respect to these agreements as of December 31, 2016 and 2015. JPMorgan Chase & Co./2016 Annual Report 205 204 Obligations of U.S. states and municipalities $ - $ 5.68% -% -% $ 35,693 36,165 $ 35,693 36,165 3.30% 3.30% Amortized cost Fair value Average yield (b) Total held-to-maturity securities 5.63% Amortized cost Average yield (b) $$ 29 $ 29 1,439 $ 1,467 13,007 $ 14,475 13,228 14,724 -% 6.61% 5.11% Fair value 106 Up to 30 days 100,082 $ 708 29,955 $ JPMorgan Chase & Co./2016 Annual Report 211 Notes to consolidated financial statements The following tables provide information about the carrying value of retained loans purchased, sold and reclassified to held- for-sale during the periods indicated. These tables exclude loans recorded at fair value. The Firm manages its exposure to credit risk on an ongoing basis. Selling loans is one way that the Firm reduces its credit exposures. Year ended December 31, (in millions) Purchases Sales Retained loans reclassified to held-for-sale Year ended December 31, (in millions) Purchases Sales Retained loans reclassified to held-for-sale (a) Includes billed interest and fees net of an allowance for uncollectible interest and fees. (b) Loans (other than PCI loans and those for which the fair value option has been elected) are presented net of unearned income, unamortized discounts and premiums, and net deferred loan costs. These amounts were not material as of December 31, 2016 and 2015. 2016 Credit card Wholesale Total 4,116 6,368 321 (a) (b) $ - $ 1,448 5,564 8,739 15,107 2,381 2,702 2015 Consumer, excluding credit card Consumer, excluding credit card Credit card 837,299 $ 361,015 141,816 $ 388,305 $ 894,765 December 31, 2015 (in millions) Retained $ 364,644 Consumer, excluding Held-for-sale At fair value Total credit card $ $ 344,355 Credit card (a) 131,387 Wholesale $ 357,050 Total $ 832,792 (b) 466 76 1,104 2,861 1,646 2,861 $ 344,821 $ 131,463 $ $ Wholesale (a)(b) 14,036 581 4,810 (a) Purchases predominantly represent the Firm's voluntary repurchase of certain delinquent loans from loan pools as permitted by Government National Mortgage Association ("Ginnie Mae") guidelines. The Firm typically elects to repurchase these delinquent loans as it continues to service them and/or manage the foreclosure process in accordance with applicable requirements of Ginnie Mae, FHA, RHS, and/or VA. (b) Excludes purchases of retained loans sourced through the correspondent origination channel and underwritten in accordance with the Firm's standards. Such purchases were $30.4 billion, $50.3 billion and $15.1 billion for the years ended December 31, 2016, 2015 and 2014, respectively. The following table provides information about gains and losses, including lower of cost or fair value adjustments, on loan sales by portfolio segment. Year ended December 31, (in millions) 2016 2015 2014 Net gains/(losses) on sales of loans (including lower of cost or fair value adjustments)(a) Consumer, excluding credit card $ 231 $ 8,319 305 $ Credit card Wholesale (12) 26 1 (241) 34 101 Total net gains on sales of loans (including lower of cost or fair value adjustments) (a) Excludes sales related to loans accounted for at fair value. $ 245 $ 340 $ 201 212 341 Total $ $ $ 5,279 $ $ 5,099 1,514 79 2,154 9,188 642 $ 7,433 14,287 2,235 Year ended December 31, 885 7,381 (in millions) Sales Retained loans reclassified to held-for-sale 2014 Consumer, excluding credit card Credit card (a)(b) $ 7,434 $ 6,655 1,190 3,039 Wholesale Total Purchases 30 - 90 days 2,230 2,285 2,230 Allowance for loan losses The allowance for loan losses represents the estimated probable credit losses inherent in the held-for-investment loan portfolio at the balance sheet date and is recognized on the balance sheet as a contra asset, which brings the recorded investment to the net carrying value. Changes in the allowance for loan losses are recorded in the provision for credit losses on the Firm's Consolidated statements of income. See Note 15 for further information on the Firm's accounting policies for the allowance for loan losses. Charge-offs Consumer loans, other than risk-rated business banking, risk-rated auto and PCI loans, are generally charged off or charged down to the net realizable value of the underlying collateral (i.e., fair value less costs to sell), with an offset to the allowance for loan losses, upon reaching specified stages of delinquency in accordance with standards established by the FFIEC. Residential real estate loans, non- modified credit card loans and scored business banking loans are generally charged off no later than 180 days past due. Auto, student and modified credit card loans are charged off no later than 120 days past due. Certain consumer loans will be charged off earlier than the FFIEC charge-off standards in certain circumstances as follows: • A charge-off is recognized when a loan is modified in a TDR if the loan is determined to be collateral-dependent. Loans to borrowers who have experienced an event (e.g., bankruptcy) that suggests a loss is either known or highly certain are subject to accelerated charge-off standards. Residential real estate and auto loans are charged off when the loan becomes 60 days past due, or sooner if the loan is determined to be collateral- dependent. Credit card, student and scored business banking loans are charged off within 60 days of 208 JPMorgan Chase & Co./2016 Annual Report • receiving notification of the bankruptcy filing or other event. Auto loans are written down to net realizable value upon repossession of the automobile and after a redemption period (i.e., the period during which a borrower may cure the loan) has passed. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs on government- guaranteed loans. As permitted by regulatory guidance, credit card loans are generally exempt from being placed on nonaccrual status; accordingly, interest and fees related to credit card loans continue to accrue until the loan is charged off or paid in full. However, the Firm separately establishes an allowance, which is offset against loans and charged to interest income, for the estimated uncollectible portion of accrued and billed interest and fee income on credit card loans. The allowance is established with a charge to interest income and is reported as an offset to loans. Wholesale loans, risk-rated business banking loans and risk- rated auto loans are charged off when it is highly certain that a loss has been realized, including situations where a loan is determined to be both impaired and collateral- dependent. The determination of whether to recognize a charge-off includes many factors, including the prioritization of the Firm's claim in bankruptcy, expectations of the workout/restructuring of the loan and valuation of the borrower's equity or the loan collateral. For residential real estate loans, collateral values are based upon external valuation sources. When it becomes likely that a borrower is either unable or unwilling to pay, the Firm obtains a broker's price opinion of the home based on an exterior-only valuation (“exterior opinions”), which is then updated at least every six months thereafter. As soon as practicable after the Firm receives the property in satisfaction of a debt (e.g., by taking legal title or physical possession), generally, either through foreclosure or upon the execution of a deed in lieu of foreclosure transaction with the borrower, the Firm obtains an appraisal based on an inspection that includes the interior of the home ("interior appraisals"). Exterior opinions and interior appraisals are discounted based upon the Firm's experience with actual liquidation values as compared with the estimated values provided by exterior opinions and interior appraisals, considering state- and product-specific factors. For commercial real estate loans, collateral values are generally based on appraisals from internal and external valuation sources. Collateral values are typically updated every six to twelve months, either by obtaining a new appraisal or by performing an internal analysis, in accordance with the Firm's policies. The Firm also considers both borrower- and market-specific factors, which may result in obtaining appraisal updates or broker price opinions at more frequent intervals. Loans held-for-sale Held-for-sale loans are measured at the lower of cost or fair value, with valuation changes recorded in noninterest revenue. For consumer loans, the valuation is performed on a portfolio basis. For wholesale loans, the valuation is performed on an individual loan basis. Interest income on loans held-for-sale is accrued and recognized based on the contractual rate of interest. Loan origination fees or costs and purchase price discounts or premiums are deferred in a contra loan account until the related loan is sold. The deferred fees and discounts or premiums are an adjustment to the basis of the loan and therefore are included in the periodic determination of the lower of cost or fair value adjustments and/or the gain or loss recognized at the time of sale. Held-for-sale loans are subject to the nonaccrual policies described above. Because held-for-sale loans are recognized at the lower of cost or fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. Loans at fair value Loans used in a market-making strategy or risk managed on a fair value basis are measured at fair value, with changes in fair value recorded in noninterest revenue. Interest income on loans is accrued and recognized based on the contractual rate of interest. Changes in fair value are recognized in noninterest revenue. Loan origination fees are recognized upfront in noninterest revenue. Loan origination costs are recognized in the associated expense category as incurred. Because these loans are recognized at fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. See Note 4 for further information on the Firm's elections of fair value accounting under the fair value option. See Note 3 and Note 4 for further information on loans carried at fair value and classified as trading assets. PCI loans When a loan is charged down to the estimated net realizable value, the determination of the fair value of the collateral depends on the type of collateral (e.g., securities, real estate). In cases where the collateral is in the form of liquid securities, the fair value is based on quoted market prices or broker quotes. For illiquid securities or other financial assets, the fair value of the collateral is estimated using a discounted cash flow model. PCI loans held-for-investment are initially measured at fair value. PCI loans have evidence of credit deterioration since the loan's origination date and therefore it is probable, at acquisition, that all contractually required payments will not be collected. Because PCI loans are initially measured at fair value, which includes an estimate of future credit losses, no allowance for loan losses related to PCI loans is recorded at the acquisition date. See page 219 of this Note for information on accounting for PCI loans subsequent to their acquisition. A loan may be returned to accrual status when repayment is reasonably assured and there has been demonstrated performance under the terms of the loan or, if applicable, the terms of the restructured loan. On the date a loan is placed on nonaccrual status, all interest accrued but not collected is reversed against interest income. In addition, the amortization of deferred amounts is suspended. Interest income on nonaccrual loans may be recognized as cash interest payments are received (i.e., on a cash basis) if the recorded loan balance is deemed fully collectible; however, if there is doubt regarding the ultimate collectibility of the recorded loan balance, all interest cash receipts are applied to reduce the 793 Greater than 90 days 45,412 $ 12,735 Total 290,044 22,556 (a) Includes securities-for-securities lending transactions of $9.1 billion and $4.4 billion at December 31, 2016 and 2015, respectively, accounted for at fair value, where the Firm is acting as lender. These amounts are presented within other liabilities on the Consolidated balance sheets. Transfers not qualifying for sale accounting At December 31, 2016 and 2015, the Firm held $5.9 billion and $7.5 billion, respectively, of financial assets for which the rights have been transferred to third parties; however, the transfers did not qualify as a sale in accordance with U.S. GAAP. These transfers have been recognized as collateralized financing transactions. The transferred assets are recorded in trading assets and loans, and the corresponding liabilities are recorded predominantly in other borrowed funds on the Consolidated balance sheets. JPMorgan Chase & Co./2016 Annual Report 207 Notes to consolidated financial statements Note 14 - Loans Loan accounting framework carrying value of the loan (the cost recovery method). For consumer loans, application of this policy typically results in the Firm recognizing interest income on nonaccrual consumer loans on a cash basis. The accounting for a loan depends on management's strategy for the loan, and on whether the loan was credit- impaired at the date of acquisition. The Firm accounts for loans based on the following categories: Originated or purchased loans held-for-investment (i.e., "retained"), other than PCI loans • Loans held-for-sale • Loans at fair value • PCI loans held-for-investment The following provides a detailed accounting discussion of these loan categories: Loans held-for-investment (other than PCI loans) Originated or purchased loans held-for-investment, other than PCI loans, are recorded at the principal amount outstanding, net of the following: charge-offs; interest applied to principal (for loans accounted for on the cost recovery method); unamortized discounts and premiums; and net deferred loan fees or costs. Credit card loans also include billed finance charges and fees net of an allowance for uncollectible amounts. Interest income Interest income on performing loans held-for-investment, other than PCI loans, is accrued and recognized as interest income at the contractual rate of interest. Purchase price discounts or premiums, as well as net deferred loan fees or costs, are amortized into interest income over the contractual life of the loan to produce a level rate of return. Nonaccrual loans Nonaccrual loans are those on which the accrual of interest has been suspended. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status and considered nonperforming when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest has been in default for a period of 90 days or more, unless the loan is both well-secured and in the process of collection. A loan is determined to be past due when the minimum payment is not received from the borrower by the contractually specified due date or for certain loans (e.g., residential real estate loans), when a monthly payment is due and unpaid for 30 days or more. Finally, collateral-dependent loans are typically maintained on nonaccrual status. • 889,907 (b) 2,628 JPMorgan Chase & Co./2016 Annual Report Notes to consolidated financial statements • • Real estate Financial institutions • Government agencies • Other(g) (a) Includes loans held in CCB, prime mortgage and home equity loans held in AWM and prime mortgage loans held in Corporate. (b) Includes senior and junior lien home equity loans. (c) Includes prime (including option ARMs) and subprime loans. (d) Includes certain business banking and auto dealer risk-rated loans that apply the wholesale methodology for determining the allowance for loan losses; these loans are managed by CCB, and therefore, for consistency in presentation, are included with the other consumer loan classes. (e) Predominantly includes Business Banking loans as well as deposit overdrafts. (f) Includes loans held in CIB, CB, AWM and Corporate. Excludes prime mortgage and home equity loans held in AWM and prime mortgage loans held in Corporate. Classes are internally defined and may not align with regulatory definitions. (g) Includes loans to: individuals; SPEs; holding companies; and private education and civic organizations. For more information on exposures to SPES, see Note 16. The following tables summarize the Firm's loan balances by portfolio segment. December 31, 2016 • Commercial and industrial (in millions) Held-for-sale At fair value Total Consumer, excluding credit card $ 364,406 $ Credit card (a) 141,711 Wholesale $ 383,790 Total $ 238 105 - Retained 209 Wholesale(f) Credit card Loan classification changes Loans in the held-for-investment portfolio that management decides to sell are transferred to the held-for-sale portfolio at the lower of cost or fair value on the date of transfer. Credit-related losses are charged against the allowance for loan losses; non-credit related losses such as those due to changes in interest rates or foreign currency exchange rates are recognized in noninterest revenue. In the event that management decides to retain a loan in the held-for-sale portfolio, the loan is transferred to the held-for-investment portfolio at the lower of cost or fair value on the date of transfer. These loans are subsequently assessed for impairment based on the Firm's allowance methodology. For a further discussion of the methodologies used in establishing the Firm's allowance for loan losses, see Note 15. Loan modifications The Firm seeks to modify certain loans in conjunction with its loss-mitigation activities. Through the modification, JPMorgan Chase grants one or more concessions to a borrower who is experiencing financial difficulty in order to minimize the Firm's economic loss, avoid foreclosure or repossession of the collateral, and to ultimately maximize payments received by the Firm from the borrower. The concessions granted vary by program and by borrower- specific characteristics, and may include interest rate reductions, term extensions, payment deferrals, principal forgiveness, or the acceptance of equity or other assets in lieu of payments. Such modifications are accounted for and reported as TDRs. A loan that has been modified in a TDR is generally considered to be impaired until it matures, is repaid, or is otherwise liquidated, regardless of whether the borrower performs under the modified terms. In certain limited cases, the effective interest rate applicable to the modified loan is at or above the current market rate at the time of the restructuring. In such circumstances, and assuming that the loan subsequently performs under its modified terms and the Firm expects to collect all contractual principal and interest cash flows, the loan is disclosed as impaired and as a TDR only during the year of the modification; in subsequent years, the loan is not disclosed as an impaired loan or as a TDR so long as repayment of the restructured loan under its modified terms is reasonably assured. Loans, except for credit card loans, modified in a TDR are generally placed on nonaccrual status, although in many cases such loans were already on nonaccrual status prior to modification. These loans may be returned to performing status (the accrual of interest is resumed) if the following criteria are met: (i) the borrower has performed under the modified terms for a minimum of six months and/or six payments, and (ii) the Firm has an expectation that repayment of the modified loan is reasonably assured based on, for example, the borrower's debt capacity and level of future earnings, collateral values, LTV ratios, and other current market considerations. In certain limited and well- defined circumstances in which the loan is current at the modification date, such loans are not placed on nonaccrual status at the time of modification. Because loans modified in TDRs are considered to be impaired, these loans are measured for impairment using the Firm's established asset-specific allowance methodology, which considers the expected re-default rates for the modified loans. A loan modified in a TDR generally remains subject to the asset-specific allowance methodology throughout its remaining life, regardless of whether the loan is performing and has been returned to accrual status and/or the loan has been removed from the impaired loans disclosures (i.e., loans restructured at market rates). For further discussion of the methodology used to estimate the Firm's asset-specific allowance, see Note 15. Foreclosed property The Firm acquires property from borrowers through loan restructurings, workouts, and foreclosures. Property acquired may include real property (e.g., residential real estate, land, and buildings) and commercial and personal property (e.g., automobiles, aircraft, railcars, and ships). The Firm recognizes foreclosed property upon receiving assets in satisfaction of a loan (e.g., by taking legal title or physical possession). For loans collateralized by real property, the Firm generally recognizes the asset received at foreclosure sale or upon the execution of a deed in lieu of foreclosure transaction with the borrower. Foreclosed assets are reported in other assets on the Consolidated balance sheets and initially recognized at fair value less costs to sell. Each quarter the fair value of the acquired property is reviewed and adjusted, if necessary, to the lower of cost or fair value. Subsequent adjustments to fair value are charged/credited to noninterest revenue. Operating expense, such as real estate taxes and maintenance, are charged to other expense. 210 JPMorgan Chase & Co./2016 Annual Report Loan portfolio • Credit card loans The Firm's loan portfolio is divided into three portfolio segments, which are the same segments used by the Firm to determine the allowance for loan losses: Consumer, excluding credit card; Credit card; and Wholesale. Within each portfolio segment the Firm monitors and assesses the credit risk in the following classes of loans, based on the risk characteristics of each loan class. Residential real estate - excluding PCI • Home equity(b) • Residential mortgage (c) Other consumer loans • Auto(d) ⚫ Business banking (d)(e) • Student and other Residential real estate – PCI Home equity • Prime mortgage Subprime mortgage Option ARMS Consumer, excluding credit card(a) $ 280 222 4,824 4,296 3,984 3,338 3,145 5,648 8,162 Number of loans permanently modified 7,441 Concession granted:(a) Interest rate reduction 75% 66% 75% 76% 71% 9,632 4,673 6,644 5,705 Year ended December 31, 2016 2015 2014 2016 2015 2014 2016 2015 2014 Number of loans approved for a trial modification 3,760 3,933 1,565 1,945 2,711 3,108 45% Total residential real estate - excluding PCI 76% 58% 9 7 26 26 28 52 16 Principal forgiveness 16 Other(b) 6 25 11 10 14 5 41 18 24 18 Term or payment extension 83 89 78 90 81 52 86 86 63 Principal and/or interest deferred 19 23 21 16 27 15 68% Residential mortgage Home equity The following table provides information about how residential real estate loans, excluding PCI loans, were modified under the Firm's loss mitigation programs described above during the periods presented. This table excludes Chapter 7 loans where the sole concession granted is the discharge of debt. 2015 2014 2016 2015 2014 2016 2015 2016 2014 $ Residential mortgage 2,311 $ 2,369 $ 2,435 6,376 10,174 $ 125 $ 128 $ 137 Home equity (in millions) Interest income on impaired loans (a) Average impaired loans 9,082 12,132 13,042 1,957 2,871 3,177 (a) Represents collateral-dependent residential real estate loans that are charged off to the fair value of the underlying collateral less cost to sell. The Firm reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower ("Chapter 7 loans") as collateral-dependent nonaccrual TDRs, regardless of their delinquency status. At December 31, 2016, Chapter 7 residential real estate loans included approximately 12% home equity and 16% of residential mortgages that were 30 days or more past due. (b) At December 31, 2016 and 2015, $3.4 billion and $3.8 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance with the standards of the appropriate government agency (i.e., FHA, VA, RHS) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. (c) Predominantly all residential real estate impaired loans, excluding PCI loans, are in the U.S. (d) Represents the contractual amount of principal owed at December 31, 2016 and 2015. The unpaid principal balance differs from the impaired loan balances due to various factors including charge-offs, net deferred loan fees or costs, and unamortized discounts or premiums on purchased loans. (e) As of December 31, 2016 and 2015, nonaccrual loans included $2.3 billion and $2.5 billion, respectively, of TDRS for which the borrowers were less than 90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status refer, to the Loan accounting framework on pages 208-210 of this Note. JPMorgan Chase & Co./2016 Annual Report 215 Notes to consolidated financial statements The following table presents average impaired loans and the related interest income reported by the Firm. Interest income on impaired loans on a cash basis(a) Year ended December 31, $ 80 $ 85 $ 90 (in millions) 2016 2015 2014 Home equity $ Residential mortgage 385 $ 254 401 $ 267 321 411 Total residential real estate - excluding PCI $ 639 $ 668 $ 732 Nature and extent of modifications The U.S. Treasury's Making Home Affordable programs, as well as the Firm's proprietary modification programs, generally provide various concessions to financially troubled borrowers including, but not limited to, interest rate reductions, term or payment extensions and deferral of principal and/or interest payments that would otherwise have been required under the terms of the original agreement. Year ended December 31, 6 The following table presents new TDRS reported by the Firm. Loan modifications 7,697 305 348 444 77 87 105 Total residential real estate - excluding PCI $ 8,687 $ 10,066 $ 12,609 $ 430 $ 476 $ 581 $ 157 $ 172 $ 195 (a) Generally, interest income on loans modified in TDRS is recognized on a cash basis until such time as the borrower has made a minimum of six payments under the new terms, unless the loan is deemed to be collateral-dependent. Modifications of residential real estate loans, excluding PCI loans, are generally accounted for and reported as TDRs. There were no additional commitments to lend to borrowers whose residential real estate loans, excluding PCI loans, have been modified in TDRs. (a) Represents concessions granted in permanent modifications as a percentage of the number of loans permanently modified. The sum of the percentages exceeds 100% because predominantly all of the modifications include more than one type of concession. A significant portion of trial modifications include interest rate reductions and/or term or payment extensions. (b) Represents variable interest rate to fixed interest rate modifications. 216 At December 31, 2016 and 2015, the Firm had non-PCI residential real estate loans, excluding those insured by U.S. government agencies, with a carrying value of $932 million and $1.2 billion, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. JPMorgan Chase & Co./2016 Annual Report 217 Notes to consolidated financial statements Other consumer loans The table below provides information for other consumer retained loan classes, including auto, business banking and student loans. December 31, Active and suspended foreclosure (in millions, except ratios) Business banking Student and other Total other consumer 2016 2015 2016 2015 Auto At December 31, 2016, the weighted-average estimated remaining lives of residential real estate loans, excluding PCI loans, permanently modified in TDRs were 9 years for home equity and 10 years for residential mortgage. The estimated remaining lives of these loans reflect estimated prepayments, both voluntary and involuntary (i.e., foreclosures and other forced liquidations). (a) Represents loans permanently modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The dollar amounts presented represent the balance of such loans at the end of the reporting period in which such loans defaulted. For residential real estate loans modified in TDRs, payment default is deemed to occur when the loan becomes two contractual payments past due. In the event that a modified loan redefaults, it is probable that the loan will ultimately be liquidated through foreclosure or another similar type of liquidation transaction. Redefaults of loans modified within the last 12 months may not be representative of ultimate redefault levels. 243 Balance of loans that redefaulted within one year of permanent modification(a) $ 40 $ 21 $ 29 $ 98 $ 133 $ 214 $ 138 $ 154 $ 2016 2015 2016 2015 $ 8,989 $ 10,096 $95,738 1,394 369 $97,501 $ 89,734 1,464 361 $ 91,559 % of 30+ days past due to total retained loans 1.19% 1.35% 1.70% 1.51% 1.38% (d) 1.63% (d) 1.33% (d) 1.42% (d) 90 or more days past due and still accruing (b) $ $ $ 21,208 172 $ 22,698 $65,814 Loan delinquency(a) Current $65,029 30-119 days past due 120 or more days past due 773 12 $ 59,442 804 $ 22,312 247 9 139 $ 20,887 215 106 $8,397 374 $ 9,405 445 218 246 Total retained loans $ 60,255 8,285 1,755 66 58 2014 4.99% 5.20% 5.27% 5.59% 5.67% 5.74% 2015 5.36% 5.61% 2.34 2.35 2.30 2.93 2.79 2.96 5.51% 2016 2014 2015 JPMorgan Chase & Co./2016 Annual Report Financial effects of modifications and redefaults The following table provides information about the financial effects of the various concessions granted in modifications of residential real estate loans, excluding PCI, under the loss mitigation programs described above and about redefaults of certain loans modified in TDRs for the periods presented. Because the specific types and amounts of concessions offered to borrowers frequently change between the trial modification and the permanent modification, the following table presents only the financial effects of permanent modifications. This table also excludes Chapter 7 loans where the sole concession granted is the discharge of debt. Year ended December 31, (in millions, except weighted-average data and number of loans) Weighted-average interest rate of loans with interest rate reductions - before TDR Weighted-average interest rate of loans with interest rate reductions - after TDR Weighted-average remaining contractual term (in years) of loans with term or payment extensions - before TDR Weighted-average remaining contractual term (in years) of loans with term or payment extensions after TDR Charge-offs recognized upon permanent modification Principal deferred Home equity Residential mortgage Total residential real estate - excluding PCI 2016 2015 2014 2016 2.70 2.64 2.78 25 23 27 16 7 6 35 30 44 53 51 36 39 85 74 72 207 58 $ 1$ 4$ 27 $ 4 $ 11 $ 12 $ 5 $15 $ Principal forgiven 36 22 18 18 19 24 25 38 35 33 24 38 37 36 22 22 38 22 23 36 246 189 $ $ 32 48 100 63 $ 223 109 57 77 58 $ 101% to 125% and refreshed FICO scores: Less than 660 668 1,344 135 274 803 1,618 Equal to or greater than 660 30 $ 165 70 $ 6,286 $231,226 $211,798 2.87% 2.77% $ $ 1,845 2,191 0.75% 1.03% $ 4,858 $ 6,056 2,247 2,503 1.11% 1.40% $ 4,858 $ 6,056 4,092 4,694 Equal to or greater than 660 Less than 660 715 15 $ 221 434 177 291 169,579 142,241 196,896 171,889 Less than 660 NO FICO/LTV available U.S. government-guaranteed Total retained loans Geographic region California New York Illinois 4,380 4,934 6,759 6,797 11,139 29,648 4,996 27,317 Less than 80% and refreshed FICO scores: 398 725 80% to 100% and refreshed FICO scores: Equal to or greater than 660 2,961 4,537 4,026 3,159 6,987 7,696 Less than 660 945 1,409 718 996 1,663 2,405 Equal to or greater than 660 11,731 4,750 $ 200,762 8,989 10,096 Residential real estate - PCI Home equity 12,902 14,989 Prime mortgage Student and other 7,602 2,941 12,234 8,893 3,263 13,853 Option ARMS Total retained loans $ 364,406 $ 344,355 Delinquency rates are a primary credit quality indicator for consumer loans. Loans that are more than 30 days past due provide an early warning of borrowers who may be experiencing financial difficulties and/or who may be unable or unwilling to repay the loan. As the loan continues to age, it becomes more clear that the borrower is likely either unable or unwilling to pay. In the case of residential real estate loans, late-stage delinquencies (greater than 150 days past due) are a strong indicator of loans that will ultimately result in a foreclosure or similar liquidation transaction. In addition to delinquency rates, other credit quality indicators for consumer loans vary based on the class of loan, as follows: Subprime mortgage 21,208 22,698 Business banking Consumer, excluding credit card, loan portfolio Consumer loans, excluding credit card loans, consist primarily of residential mortgages, home equity loans and lines of credit, auto loans, business banking loans, and student and other loans, with a focus on serving the prime consumer credit market. The portfolio also includes home equity loans secured by junior liens, prime mortgage loans with an interest-only payment period, and certain payment- option loans that may result in negative amortization. The table below provides information about retained consumer loans, excluding credit card, by class. 2016 2015 December 31, (in millions) Residential real estate - excluding PCI Home equity $ 39,063 $ Residential mortgage 192,163 45,559 166,239 • Other consumer loans Auto 65,814 60,255 • For residential real estate loans, including both non-PCI and PCI portfolios, the current estimated LTV ratio, or the combined LTV ratio in the case of junior lien loans, is an indicator of the potential loss severity in the event of default. Additionally, LTV or combined LTV ratios can provide insight into a borrower's continued willingness to pay, as the delinquency rate of high-LTV loans tends to be greater than that for loans where the borrower has equity in the collateral. The geographic distribution of the loan collateral also provides insight as to the credit quality of the portfolio, as factors such as the regional economy, home price changes and specific events such as natural disasters, will affect credit quality. The borrower's current or "refreshed" FICO score is a secondary credit-quality indicator for certain loans, as FICO scores are an indication of the borrower's credit payment history. Thus, a loan to a borrower with a low FICO score (660 or below) is considered to be of higher risk than a loan to a borrower with a high FICO score. Further, a loan to a borrower with a high LTV ratio and a low FICO score is at greater risk of default than a loan to a borrower that has both a high LTV ratio and a high FICO score. For scored auto, scored business banking and student loans, geographic distribution is an indicator of the credit performance of the portfolio. Similar to residential real estate loans, geographic distribution provides insights into the portfolio performance based on regional economic activity and events. 2016 2015 Residential mortgage(s) 2016 2015 Total residential real estate excluding PCI 2016 2015 $ 37,941 646 $ 44,299 $183,819 708 476 552 $ 39,063 $ 45,559 3,824 4,520 $192,163 $ 156,463 4,042 5,734 $166,239 $221,760 Home equity(s) 4,470 Greater than 125% and refreshed FICO scores: Nonaccrual loans Risk-rated business banking and auto loans are similar to wholesale loans in that the primary credit quality indicators are the risk rating that is assigned to the loan and whether the loans are considered to be criticized and/or nonaccrual. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information about borrowers' ability to fulfill their obligations. For further information about risk-rated wholesale loan credit quality indicators, see pages 224-225 of this Note. Residential real estate - excluding PCI loans The following table provides information by class for residential real estate - excluding retained PCI loans in the consumer, excluding credit card, portfolio segment. The following factors should be considered in analyzing certain credit statistics applicable to the Firm's residential real estate - excluding PCI loans portfolio: (i) junior lien home equity loans may be fully charged off when the loan becomes 180 days past due, and the value of the collateral does not support the repayment of the loan, resulting in relatively high charge-off rates for this product class; and (ii) the lengthening of loss-mitigation timelines may result in higher delinquency rates for loans carried at the net realizable value of the collateral that remain on the Firm's Consolidated balance sheets. JPMorgan Chase & Co./2016 Annual Report 213 Notes to consolidated financial statements Residential real estate - excluding PCI loans December 31, (in millions, except ratios) Loan delinquency(a) Current 30-149 days past due 150 or more days past due Total retained loans % of 30+ days past due to total retained loans (b) 90 or more days past due and government guaranteed(c) Current estimated LTV ratios (d)(e) $ 2,486 1,327 2016 2015 $ $ 10,304 $ 13,272 1,861 25,437 $ 17,050 1.27% 2015 1.57% 3.05 3.10 2,409 30,711 2.85 3.03 2.32% 2.25% 11,252 2016 Total 30+ day delinquency rate Total loans $ 192,163 $166,239 $231,226 $211,798 (a) Individual delinquency classifications include mortgage loans insured by U.S. government agencies as follows: current included $2.5 billion and $2.6 billion; 30-149 days past due included $3.1 billion and $3.2 billion; and 150 or more days past due included $3.8 billion and $4.9 billion at December 31, 2016 and 2015, respectively. (b) At December 31, 2016 and 2015, residential mortgage loans excluded mortgage loans insured by U.S. government agencies of $6.9 billion and $8.1 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. (c) These balances, which are 90 days or more past due, were excluded from nonaccrual loans as the loans are guaranteed by U.S government agencies. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting agreed-upon servicing guidelines. At December 31, 2016 and 2015, these balances included $2.2 billion and $3.4 billion, respectively, of loans that are no longer accruing interest based on the agreed-upon servicing guidelines. For the remaining balance, interest is being accrued at the guaranteed reimbursement rate. There were no loans that were not guaranteed by U.S. government agencies that are 90 or more days past due and still accruing interest at December 31, 2016 and 2015. (d) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. (e) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (f) At December 31, 2016 and 2015, included mortgage loans insured by U.S. government agencies of $9.4 billion and $10.7 billion, respectively. (g) Includes residential real estate loans to private banking clients in AWM, for which the primary credit quality indicators are the borrower's financial position and LTV. 214 JPMorgan Chase & Co./2016 Annual Report The following table represents the Firm's delinquency statistics for junior lien home equity loans and lines as of December 31, 2016 and 2015. December 31, (in millions except ratios) HELOCS:(a) Within the revolving period (b) Beyond the revolving period HELOANS Total (a) These HELOCs are predominantly revolving loans for a 10-year period, after which time the HELOC converts to a loan with a 20-year amortization period, but also include HELOCS that allow interest-only payments beyond the revolving period. (b) The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are experiencing financial difficulty or when the collateral does not support the loan amount. HELOCS beyond the revolving period and HELOANS have higher delinquency rates than HELOCS within the revolving period. That is primarily because the fully-amortizing payment that is generally required for those products is higher than the minimum payment options available for HELOCS within the revolving period. The higher delinquency rates associated with amortizing HELOCS and HELOANS are factored into the Firm's allowance for loan losses. Impaired loans 998 2,264 $ 121 $ 1,293 $ 1,065 2,358 $ Unpaid principal balance of impaired loans (d) Impaired loans on nonaccrual status(e) 3,847 1,116 138 3,960 1,220 $ 4,689 $ 1,343 6,032 $ 68 $ 5,243 1,447 6,690 $ $ 5,955 $ 2,341 6,536 2,512 8,296 $ 9,048 108 $ $ 39,063 $ 45,559 Allowance for loan losses related to impaired loans Total impaired loans (b)(c) The table below sets forth information about the Firm's residential real estate impaired loans, excluding PCI loans. These loans are considered to be impaired as they have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 15. December 31, (in millions) Impaired loans With an allowance Home equity 2016 2015 Residential mortgage 2016 2015 Total residential real estate -excluding PCI 2016 2015 $ 1,266 $ Without an allowance(a) $ 3,056 57,694 46,038 2,947 3,420 13,115 11,524 16,062 14,944 Texas 30,609 2,225 10,717 9,128 12,942 11,660 Florida New Jersey Colorado 2,532 32,791 21,462 24,813 1,658 3,813 4,714 $ 39,063 $ 45,559 9,364 $192,163 $166,239 10,688 9,364 10,688 $231,226 $211,798 $ 7,644 $ 8,945 $ 59,785 $ 47,263 $ 67,429 $ 56,208 7,978 9,147 Washington Massachusetts 2,133 2,409 5,627 371 459 5,833 5,340 6,204 5,799 Arizona All other(f) Total retained loans 1,772 9,834 2,143 11,656 3,577 3,155 5,349 5,298 47,818 6,672 57,652 4,176 1,451 8,387 7,177 10,520 9,586 2,253 2,590 6,371 5,567 8,624 8,157 677 807 6,304 5,409 6,981 6,216 1,229 5,443 $ 263 $ 290 68 81 290 339 1,198 1,433 310 194 210 125 139 401 470 1,016 1,157 314 238 167 819 673 586 332 373 1,026 1,183 3,165 3,621 697 788 515 580 363 400 711 813 2,286 2,581 358 226 263 178 267 297 620 690 241 281 124 143 68 76 181 203 614 703 77 88 142 161 501 145 144 196 282 333 1,000 1,150 94 112 173 199 110 125 346 398 723 834 64 73 159 170 1,479 $20,322 $23,490 863 6,754 7,073 18,316 18,903 Less than 660 2,183 919 2,265 2,438 1,645 1,642 3,783 4,065 9,898 10,410 2,287 4,243 3,967 6,724 977 3,074 4,833 Less than 660 804 1,136 381 614 439 643 609 1,050 2,233 3,443 Lower than 80% and refreshed FICO scores: Equal to or greater than 660 6,676 No FICO/LTV available 750 889 391 New Jersey Illinois Massachusetts Maryland Arizona Virginia All other Total unpaid principal balance $ 7,899 $ 9,205 $ 4,396 $ 5,172 $ 899 $ 1,005 $ 7,128 $ 8,108 Washington 1,306 New York California 498 177 210 585 728 1,903 Total unpaid principal balance $13,192 $15,342 $ 7,627 $ 8,919 $ 3,606 $ 4,051 $12,546 $14,353 2,325 $36,971 $42,665 Geographic region (based on unpaid principal balance) Florida 558 56 314 % of net charge-offs to retained loans Loan delinquency Current and less than 30 days past due and still accruing 30-89 days past due and still accruing 90 or more days past due and still accruing Total retained credit card loans Loan delinquency ratios % of 30+ days past due to total retained loans % of 90+ days past due to total retained loans Credit card loans by geographic region California Texas New York Florida Illinois New Jersey As of or for the year ended December 31, (in millions, except ratios) Net charge-offs Ohio Colorado All other Total retained credit card loans 2016 2015 $ 3,442 2.63% Pennsylvania Michigan The table below sets forth information about the Firm's credit card loans. The Firm generally originates new card accounts to prime consumer borrowers. However, certain cardholders' FICO scores may decrease over time, depending on the performance of the cardholder and changes in credit score technology. scores. $ 13,491 $ 14,592 4.35% 4.20% 4.19% (a) Other changes in expected cash flows may vary from period to period as the Firm continues to refine its cash flow model, for example cash flows expected to be collected due to the impact of modifications and changes in prepayment assumptions. (b) Reclassifications from the nonaccretable difference in the year ended December 31, 2015 were driven by continued improvement in home prices and delinquencies, as well as increased granularity in the impairment estimates. Active and suspended foreclosure At December 31, 2016 and 2015, the Firm had PCI residential real estate loans with an unpaid principal balance of $1.7 billion and $2.3 billion, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. JPMorgan Chase & Co./2016 Annual Report 221 Notes to consolidated financial statements Credit card loan portfolio The credit card portfolio segment includes credit card loans originated and purchased by the Firm. Delinquency rates are the primary credit quality indicator for credit card loans as they provide an early warning that borrowers may be experiencing difficulties (30 days past due); information on those borrowers that have been delinquent for a longer period of time (90 days past due) is also considered. In addition to delinquency rates, the geographic distribution of the loans provides insight as to the credit quality of the portfolio based on the regional economy. While the borrower's credit score is another general indicator of credit quality, the Firm does not view credit scores as a primary indicator of credit quality because the borrower's credit score tends to be a lagging indicator. However, the distribution of such scores provides a general indicator of credit quality trends within the portfolio. Refreshed FICO score information, which is obtained at least quarterly, for a statistically significant random sample of the credit card portfolio is indicated in the following table; FICO is considered to be the industry benchmark for credit $ 3,122 2.51% $ 139,434 $ 129,502 1,134 1,143 941 4,533 3,741 3,562 3,699 3,399 55,493 51,844 $ 141,711 $ 131,387 Percentage of portfolio based on carrying value with estimated refreshed FICO scores (a) Equal to or greater than 660 Less than 660 No FICO available 84.4% 13.1 1.4 2.5 (a) The current period percentage of portfolio based on carrying value with estimated refreshed FICO scores disclosures have been updated to reflect where the FICO score is unavailable. The prior period amounts have been revised to conform with the current presentation. 4,787 11,768 4,700 5,879 944 $ 141,711 $ 131,387 1.61% 0.81 1.43% 0.72 $ 20,571 13,220 $ 18,802 11,847 12,249 11,360 8,585 7,806 8,189 7,655 6,271 4,906 62 $ 533 JPMorgan Chase & Co./2016 Annual Report Approximately 24% of the PCI home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANS or HELOCS. The following table sets forth delinquency statistics for PCI junior lien home equity loans and lines of credit based on the unpaid principal balance as of December 31, 2016 and 2015. December 31, (in millions, except ratios) HELOCS:(a) Within the revolving period (b) Beyond the revolving period (c) 220 HELOANS Total loans 2016 2015 Total 30+ day delinquency rate 2016 2015 $ 2,126 $ 7,452 Total (c) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. (d) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (a) Carrying value includes the effect of fair value adjustments that were applied to the consumer PCI portfolio at the date of acquisition. (b) Management concluded as part of the Firm's regular assessment of the PCI loan pools that it was probable that higher expected credit losses would result in a decrease in expected cash flows. As a result, an allowance for loan losses for impairment of these pools has been recognized. $14,353 $36,971 $42,665 354 589 674 1,547 1,829 1,029 1,215 1,262 1,433 1,600 1,855 5,438 6,332 $13,192 $ 15,342 $ 7,627 $ 8,919 $ 3,606 $ 4,051 $12,546 5,000 3.67% 4.10% 6,252 Accretable yield percentage Total PCI 2016 2015 2014 $ 13,491 (1,555) $ 14,592 (1,700) $ 16,167 (1,934) 260 279 (174) (428) 230 Balance at December 31 90 Reclassification from nonaccretable difference(b) Changes in interest rates on variable-rate loans 4.03 4.46 $ 465 10,043 $ 582 5.38 5.33 11,834 4.01% 4.35% (a) In general, these HELOCs are revolving loans for a 10-year period, after which time the HELOC converts to an interest-only loan with a balloon payment at the end of the loan's term. (b) Substantially all undrawn HELOCS within the revolving period have been closed. (c) Includes loans modified into fixed rate amortizing loans. The table below sets forth the accretable yield activity for the Firm's PCI consumer loans for the years ended December 31, 2016, 2015 and 2014, and represents the Firm's estimate of gross interest income expected to be earned over the remaining life of the PCI loan portfolios. The table excludes the cost to fund the PCI portfolios, and therefore the accretable yield does not represent net interest income expected to be earned on these portfolios. Year ended December 31, (in millions, except ratios) Beginning balance Accretion into interest income Other changes in expected cash flows (a) JPMorgan Chase & Co./2016 Annual Report 331 816 26,583 4,115 3,871 3,584 4,077 37,246 34,531 29,547 Total retained loans $ 60,255 $ 22,698 $ 21,208 $ 8,989 $ 10,096 $97,501 $ 91,559 $65,814 All other 2,844 2,895 415 3,230 3,326 2,031 1,998 546 500 320 366 2,897 2,864 1,814 1,713 961 997 120 134 Loans by risk ratings(c) Noncriticized Criticized performing Criticized nonaccrual 210 (d) December 31, 2016 and 2015, excluded loans 30 days or more past due and still accruing, that are insured by U.S. government agencies under the FFELP, of $468 million and $526 million, respectively. These amounts were excluded as reimbursement of insured amounts is proceeding normally. Other consumer impaired loans and loan modifications The following table sets forth information about the Firm's other consumer impaired loans, including risk-rated business banking and auto loans that have been placed on nonaccrual status, and loans that have been modified in TDRs. December 31, (in millions) Impaired loans With an allowance Without an allowance(a) 2016 2015 $ 614 $ 30 527 31 Total impaired loans (b)(c) $ 644 $ 558 Allowance for loan losses related to impaired loans Unpaid principal balance of impaired loans (d) 891 355 (c) For risk-rated business banking and auto loans, the primary credit quality indicator is the risk rating of the loan, including whether the loans are considered to be criticized and/or nonaccrual. (a) Student loan delinquency classifications included loans insured by U.S. government agencies under the FFELP as follows: current included $3.3 billion and $3.8 billion; 30-119 days past due included $257 million and $299 million; and 120 or more days past due included $211 million and $227 million at December 31, 2016 and 2015, respectively. $13,899 201 94 $ 11,277 $ 16,858 $ 15,505 ΝΑ NA 76 816 217 815 ΝΑ ΝΑ $30,757 1,017 $ 26,782 210 ΝΑ ΝΑ 311 (b) These amounts represent student loans, insured by U.S. government agencies under the FFELP. These amounts were accruing as reimbursement of insured amounts is proceeding normally. $ 1,361 1,550 7,041 6,457 2,769 2,622 739 1,051 839 $13,068 10,549 Texas $ 11,767 New York Illinois Florida Ohio Arizona 4,078 3,874 9,918 $ $ 935 $ 3,530 $ 263 $ 290 Nonaccrual loans 214 116 286 263 175 242 675 621 Geographic region California $ 7,975 $ 7,186 $ 4,158 3,510 3,359 1,187 1,224 1,363 490 559 4,050 4,262 2,209 2,033 1,270 1,205 202 236 3,681 3,474 Michigan New Jersey Louisiana 1,567 1,366 1,308 2,340 4,300 8,775 8,457 3,984 3,678 1,627 1,459 582 679 6,193 5,816 3,374 2,843 1,068 941 475 516 4,917 2,194 214 119 $ 753 20.22% 11.73% $14,353 13.82% $36,971 $42,665 9.82% 11.21% Current estimated LTV ratios (based on unpaid principal balance) (c)(d) Greater than 125% and refreshed FICO scores: 16.67% Equal to or greater than 660 $ Less than 660 39 80 17 6 7 6 $ 10 $ 69 $ 153 11.49% 10.32% 6.22% 380 555 917 711 1,272 $33,342 1,543 2,086 $37,883 1,896 2,886 Total loans $13,192 $ 15,342 $ 7,627 $ 8,919 $ 3,606 $ 4,051 $12,546 % of 30+ days past due to total loans 5.83% $ 7 $ 10 $ 152 135 220 144 184 83 166 729 1,305 239 619 1,055 80% to 100% and refreshed FICO scores: Equal to or greater than 660 1,860 2,709 442 84 240 444 Less than 660 12 $ 19 $ 94 28 31 55 18 36 105 $ 192 199 101% to 125% and refreshed FICO scores: Equal to or greater than 660 555 942 52 120 39 77 256 118 601 $12,370 Purchased credit-impaired loans PCI loans are initially recorded at fair value at acquisition. PCI loans acquired in the same fiscal quarter may be aggregated into one or more pools, provided that the loans have common risk characteristics. A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. With respect to the Washington Mutual transaction, all of the consumer PCI loans were aggregated into pools of loans with common risk characteristics. On a quarterly basis, the Firm estimates the total cash flows (both principal and interest) expected to be collected over the remaining life of each pool. These estimates incorporate assumptions regarding default rates, loss severities, the amounts and timing of prepayments and other factors that reflect then-current market conditions. Probable decreases in expected cash flows (i.e., increased credit losses) trigger the recognition of impairment, which is then measured as the present value of the expected principal loss plus any related forgone interest cash flows, discounted at the pool's effective interest rate. Impairments are recognized through the provision for credit losses and an increase in the allowance for loan losses. Probable and significant increases in expected cash flows (e.g., decreased credit losses, the net benefit of modifications) would first reverse any previously recorded allowance for loan losses with any remaining increases recognized prospectively as a yield adjustment over the remaining estimated lives of the underlying loans. The impacts of (i) prepayments, (ii) changes in variable interest rates, and (iii) any other changes in the timing of expected cash flows are recognized prospectively as adjustments to interest income. The Firm continues to modify certain PCI loans. The impact of these modifications is incorporated into the Firm's quarterly assessment of whether a probable and significant change in expected cash flows has occurred, and the loans continue to be accounted for and reported as PCI loans. In evaluating the effect of modifications on expected cash flows, the Firm incorporates the effect of any forgone interest and also considers the potential for redefault. The Firm develops product-specific probability of default estimates, which are used to compute expected credit losses. In developing these probabilities of default, the Firm JPMorgan Chase & Co./2016 Annual Report considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment based upon industry-wide data. The Firm also considers its own historical loss experience to-date based on actual redefaulted modified PCI loans. The excess of cash flows expected to be collected over the carrying value of the underlying loans is referred to as the accretable yield. This amount is not reported on the Firm's Consolidated balance sheets but is accreted into interest income at a level rate of return over the remaining estimated lives of the underlying pools of loans. (b) Additional commitments to lend to borrowers whose loans have been modified in TDRS as of December 31, 2016 and 2015 were immaterial. If the timing and/or amounts of expected cash flows on PCI loan pools were determined not to be reasonably estimable, no interest would be accreted and the loan pools would be reported as nonaccrual loans; however, since the timing and amounts of expected cash flows for the Firm's PCI consumer loan pools are reasonably estimable, interest is being accreted and the loan pools are being reported as performing loans. 219 Notes to consolidated financial statements Home equity December 31, (in millions, except ratios) 2016 Carrying value(a) The liquidation of PCI loans, which may include sales of loans, receipt of payment in full from the borrower, or foreclosure, results in removal of the loans from the underlying PCI pool. When the amount of the liquidation proceeds (e.g., cash, real estate), if any, is less than the unpaid principal balance of the loan, the difference is first applied against the PCI pool's nonaccretable difference for principal losses (i.e., the lifetime credit loss estimate established as a purchase accounting adjustment at the acquisition date). When the nonaccretable difference for a particular loan pool has been fully depleted, any excess of the unpaid principal balance of the loan over the liquidation proceeds is written off against the PCI pool's allowance for loan losses. Beginning in 2014, write-offs of PCI loans also include other adjustments, primarily related to interest forgiveness modifications. Because the Firm's PCI loans are accounted for at a pool level, the Firm does not recognize charge-offs of PCI loans when they reach specified stages of delinquency (i.e., unlike non-PCI consumer loans, these loans are not charged off based on FFIEC standards). The PCI portfolio affects the Firm's results of operations primarily through: (i) contribution to net interest margin; (ii) expense related to defaults and servicing resulting from the liquidation of the loans; and (iii) any provision for loan losses. The PCI loans acquired in the Washington Mutual transaction were funded based on the interest rate characteristics of the loans. For example, variable-rate loans were funded with variable-rate liabilities and fixed- rate loans were funded with fixed-rate liabilities with a similar maturity profile. A net spread will be earned on the declining balance of the portfolio, which is estimated as of December 31, 2016, to have a remaining weighted-average life of 8 years. (a) The impact of these modifications was not material to the Firm for the years ended December 31, 2016 and 2015. 275 226 668 Impaired loans on nonaccrual status 508 449 218 (a) When discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged off and/or there have been interest payments received and applied to the loan balance. (b) Predominantly all other consumer impaired loans are in the U.S. (c) Other consumer average impaired loans were $635 million, $566 million and $599 million for the years ended December 31, 2016, 2015 and 2014, respectively. The related interest income on impaired loans, including those on a cash basis, was not material for the years ended December 31, 2016, 2015 and 2014. (d) Represents the contractual amount of principal owed at December 31, 2016 and 2015. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs, interest payments received and applied to the principal balance, net deferred loan fees or costs and unamortized discounts or premiums on purchased loans. JPMorgan Chase & Co./2016 Annual Report Loan modifications Certain other consumer loan modifications are considered to be TDRS as they provide various concessions to borrowers who are experiencing financial difficulty. All of these TDRs are reported as impaired loans in the table above.The following table provides information about the Firm's other consumer loans modified in TDRs. New TDRS were not material for the years ended December 31, 2016 and 2015. December 31, (in millions) Loans modified in TDRS(a)(b) TDRS on nonaccrual status 2016 2015 $ 362 $ 384 $ 12,902 Related allowance for loan losses (b) 1,433 2015 $14,989 1,708 Loan delinquency (based on unpaid principal balance) Current $12,423 $14,387 $ 6,840 $ 7,894 $ 3,005 30-149 days past due 291 150 or more days past due 478 322 633 336 424 361 $ 3,232 439 $11,074 2,742 451 2,311 49 Residential real estate - PCI loans The table below sets forth information about the Firm's consumer, excluding credit card, PCI loans. Prime mortgage 2016 Subprime mortgage 2016 Option ARMS Total PCI 2015 $ 7,602 $ 8,893 $ 2,941 2015 $ 3,263 2016 $12,234 2015 $13,853 2016 $35,679 $40,998 2015 829 985 49 84.4% 14.2 2016 232 $ 0.87% 71,978 $ 64,271 $ 562 539 0.75% $ 2015 Total real estate loans 2016 2015 2016 2015 2016 Criticized nonaccrual % of criticized nonaccrual to total real estate retained loans % of criticized to total real estate retained loans Real estate retained loans (in millions, except ratios) December 31, Other Commercial Multifamily The following table presents additional information on the real estate class of loans within the Wholesale portfolio for the periods indicated. Exposure consists primarily of secured commercial loans, of which multifamily is the largest segment. Multifamily lending finances acquisition, leasing and construction of apartment buildings, and includes exposure to real estate investment trusts (“REITs”). Other commercial lending largely includes financing for acquisition, leasing and construction, largely for office, retail and industrial real estate, and includes exposure to REITs. Included in real estate loans is $9.2 billion and $7.3 billion as of December 31, 2016 and 2015, respectively, of construction and development exposure consisting of loans originally purposed for construction and development, general purpose loans for builders, as well as loans for land subdivision and pre-development. Notes to consolidated financial statements 225 JPMorgan Chase & Co./2016 Annual Report (d) Other includes individuals, SPES, holding companies, and private education and civic organizations. For more information on exposures to SPEs, see Note 16. (c) Represents loans that are considered well-collateralized and therefore still accruing interest. (a) The U.S. and non-U.S. distribution is determined based predominantly on the domicile of the borrower. (b) The credit quality of wholesale loans is assessed primarily through ongoing review and monitoring of an obligor's ability to meet contractual obligations rather than relying on the past due status, which is generally a lagging indicator of credit quality. Criticized 57 $ 0.08% 85 $ 0.13% 34,337 $ 28,549 459 920 1.34% 3.22% 143 $ 146 $ 0.42% 0.51% 2016 2015 2016 2015 Total retained loans Other agencies Government Financial institutions Real estate and industrial 2016 Commercial Impaired loans (in millions) December 31, The table below sets forth information about the Firm's wholesale impaired loans. Wholesale impaired loans consist of loans that have been placed on nonaccrual status and/or that have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 15. Wholesale impaired loans and loan modifications 0.25% 0.19% 231 200 $ 1.60% 1,482 998 0.94% 92,820 $ 106,315 $ $357,050 $383,790 $ 11,626 $109,266 $109,889 $16,380 still accruing (c) past due and 90 or more days 1,544 1,186 988 634 55 107 49 22 193 155 259 268 due and still accruing 30-89 days past $354,451 $380,518 $108,734 $108,350 $ 11,565 $16,269 $29,713 $32,036 $ 92,381 $105,958 86 2015 7 15 $29,783 $32,088 $106,315 $ 92,820 $112,932 $119,741 loans Total retained 988 1,954 139 263 10 9 231 200 608 1,482 nonaccrual Criticized 67 132 28 19 6 4 11 21 2 $112,058 2016 2016 13 Financial institutions 453 $ 250 1,480 $ 217 Real estate $ Commercial and industrial 2014 2015 2016 Year ended December 31, (in millions) The following table presents the Firm's average impaired loans for the years ended 2016, 2015 and 2014. 13 (c) Based upon the domicile of the borrower, largely consists of loans in the U.S. (a) When the discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged-off and/or there have been interest payments received and applied to the loan balance. 13 - 284 1,209 2,345 164 12 363 295 669 1,754 impaired loans(b) Unpaid principal balance of (b) Represents the contractual amount of principal owed at December 31, 2016 and 2015. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs; interest payments received and applied to the carrying value; net deferred loan fees or costs; and unamortized discount or premiums on purchased loans. 243 297 20 Government agencies - 227 JPMorgan Chase & Co./2016 Annual Report Overall, the allowance for credit losses for the consumer portfolio, including credit card, is sensitive to changes in the economic environment (e.g., unemployment rates), delinquency rates, the realizable value of collateral (e.g., housing prices), FICO scores, borrower behavior and other risk factors. While all of these factors are important determinants of overall allowance levels, changes in the various factors may not occur at the same time or at the same rate, or changes may be directionally inconsistent such that improvement in one factor may offset deterioration in the other. In addition, changes in these factors would not necessarily be consistent across all geographies or product types. Finally, it is difficult to predict the extent to which changes in these factors would ultimately affect the frequency of losses, the severity of losses or both. The statistical calculation is then adjusted to take into consideration model imprecision, external factors and current economic events that have occurred but that are not yet reflected in the factors used to derive the statistical calculation; these adjustments are accomplished in part by analyzing the historical loss experience for each major product segment. However, it is difficult to predict whether historical loss experience is indicative of future loss levels. Management applies judgment in making this adjustment, taking into account uncertainties associated with current macroeconomic and political conditions, quality of underwriting standards, borrower behavior, the potential impact of payment recasts within the HELOC portfolio, and other relevant internal and external factors affecting the credit quality of the portfolio. In certain instances, the interrelationships between these factors create further uncertainties. For example, the performance of a HELOC that experiences a payment recast may be affected by both the quality of underwriting standards applied in originating the loan and the general economic conditions in effect at the time of the payment recast. For junior lien products, management considers the delinquency and/or modification status of any senior liens in determining the adjustment. The application of different inputs into the statistical calculation, and the assumptions used by management to adjust the statistical calculation, are subject to management judgment, and emphasizing one input or assumption over another, or considering other inputs or assumptions, could affect the estimate of the allowance for credit losses for the consumer credit portfolio. losses recognized on defaulted loans and collateral valuation trends, to review the appropriateness of the primary statistical loss estimate. The economic impact of potential modifications of residential real estate loans is not included in the statistical calculation because of the uncertainty regarding the type and results of such modifications. The formula-based allowance for credit losses for the consumer portfolio segments is calculated by applying statistical credit loss factors (estimated PD and loss severities) to the recorded investment balances or loan- equivalent amounts of pools of loan exposures with similar risk characteristics over a loss emergence period to arrive at an estimate of incurred credit losses. Estimated loss emergence periods may vary by product and may change over time; management applies judgment in estimating loss emergence periods, using available credit information and trends. In addition, management applies judgment to the statistical loss estimates for each loan portfolio category, using delinquency trends and other risk characteristics to estimate the total incurred credit losses in the portfolio. Management uses additional statistical methods and considers actual portfolio performance, including actual Formula-based component - Consumer loans and certain lending-related commitments The formula-based component is based on a statistical calculation to provide for incurred credit losses in all consumer loans and performing risk-rated loans, except for any loans restructured in TDRs and PCI loans, which are calculated as a part of the asset-specific and PCI components, respectively, and are discussed later in this Note. See Note 14 for more information on TDRs and PCI loans. Formula-based component complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowances for loan losses and lending-related commitments in future periods. At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm and discussed with the DRPC and the Audit Committee. As of December 31, 2016, JPMorgan Chase deemed the allowance for credit losses to be appropriate (i.e., sufficient to absorb probable credit losses inherent in the portfolio). Determining the appropriateness of the allowance is JPMorgan Chase's allowance for loan losses covers the consumer, including credit card, portfolio segments (primarily scored) and wholesale (risk-rated) portfolio, and represents management's estimate of probable credit losses inherent in the Firm's retained loan portfolio. The allowance for loan losses includes a formula-based component, an asset-specific component, and a component related to PCI loans, as described below. Management also estimates an allowance for wholesale and certain consumer lending- related commitments using methodologies similar to those used to estimate the allowance on the underlying loans. During 2016, the Firm did not make any significant changes to the methodologies or policies used to determine its allowance for credit losses; such policies are described in the following paragraphs. Note 15 - Allowance for credit losses JPMorgan Chase & Co./2016 Annual Report 226 (a) The related interest income on accruing impaired loans and interest income recognized on a cash basis were not material for the years ended December 31, 2016, 2015 and 2014. Certain loan modifications are considered to be TDRs as they provide various concessions to borrowers who are experiencing financial difficulty. All TDRs are reported as impaired loans in the tables above. TDRs were $733 million and $208 million as of December 31, 2016 and 2015. 715 155 845 $ 1,923 $ $ 129 213 Total(a) Other - $ 274 $ 342 24 63 $ 298 577 94 76 106 87 98 414 Without an allowance(a) $ 726 $ 1,440 46 187 $ $ $ $ 10 9 $ $ 148 125 $ $ $ 1,119 $ 522 With an allowance 2015 2016 2015 Total impaired loans 2015 $ 1,533 $ $ $ $ $ 3 3 $ $ 27 18 $ $ 220 258 $ $ Allowance for loan losses related to impaired loans $ 1,024 (c) (c) $ 2,017 140 263 $ $ $ - $ 10 9 $ $ 254 212 $ 620 Notes to consolidated financial statements $117,905 past due and 2015 2016 except ratios) (in millions, December 31, Other(d) Total retained loans Government agencies Financial institutions Real estate The table below provides information by class of receivable for the retained loans in the Wholesale portfolio segment. and industrial 2016 Commercial JPMorgan Chase & Co./2016 Annual Report 224 As noted above, the risk rating of a loan considers the industry in which the obligor conducts its operations. As part of the overall credit risk management framework, the Firm focuses on the management and diversification of its industry and client exposures, with particular attention paid to industries with actual or potential credit concern. See Note 5 for further detail on industry concentrations. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information affecting the obligor's ability to fulfill its obligations. Management considers several factors to determine an appropriate risk rating, including the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. The Firm's definition of criticized aligns with the banking regulatory definition of criticized exposures, which consist of special mention, substandard and doubtful categories. Risk ratings generally represent ratings profiles similar to those defined by S&P and Moody's. Investment-grade ratings range from "AAA/Aaa" to "BBB-/Baa3." Noninvestment-grade ratings are classified as noncriticized ("BB+/Ba1 and B-/B3") and criticized ("CCC+"/"Caal and below"), and the criticized portion is further subdivided into performing and nonaccrual loans, representing management's assessment of the collectibility of principal and interest. Criticized loans have a higher probability of default than noncriticized loans. The primary credit quality indicator for wholesale loans is the risk rating assigned to each loan. Risk ratings are used to identify the credit quality of loans and differentiate risk within the portfolio. Risk ratings on loans consider the PD and the LGD. The PD is the likelihood that a loan will default. The LGD is the estimated loss on the loan that would be realized upon the default of the borrower and takes into consideration collateral and structural support for each credit facility. Wholesale loans include loans made to a variety of customers, ranging from large corporate and institutional clients to high-net-worth individuals. Wholesale loan portfolio Notes to consolidated financial statements 223 JPMorgan Chase & Co./2016 Annual Report For credit card loans modified in TDRs, payment default is deemed to have occurred when the loans become two payments past due. A substantial portion of these loans is expected to be charged-off in accordance with the Firm's standard charge-off policy. Based on historical experience, the estimated weighted-average default rate for modified credit card loans was expected to be 28.87%, 25.61% and 27.91% as of December 31, 2016, 2015 and 2014, respectively. As of or for the year ended 2015 2016 2015 11,390 11,772 256 439 7,667 8,317 17,008 16,883 45,632 47,149 Noncriticized Noninvestment grade: $289,923 $267,736 $ 98,107 $ 97,043 $ 11,363 $15,935 $ 23,562 $21,786 $ 64,949 $ 62,150 $ 88,434 $ 74,330 Investment grade Loans by risk ratings 2015 2016 2015 2016 2015 2016 (a) Represents loans modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The amounts presented represent the balance of such loans as of the end of the quarter in which they defaulted. 4.40 4.40 85 $ 119 The following table presents average balances of impaired credit card loans and interest income recognized on those loans. (e) Predominantly all impaired credit card loans are in the U.S. (d) Represents credit card loans that were modified in TDRS but that have subsequently reverted back to the loans' pre-modification payment terms. At December 31, 2016 and 2015, $94 million and $113 million, respectively, of loans have reverted back to the pre-modification payment terms of the loans due to noncompliance with the terms of the modified loans. The remaining $48 million and $66 million at December 31, 2016 and 2015, respectively, of these loans are to borrowers who have successfully completed a short-term modification program. The Firm continues to report these loans as TDRS since the borrowers' credit lines remain closed. (c) Represents credit card loans outstanding to borrowers enrolled in a credit card modification program as of the date presented. (b) There were no impaired loans without an allowance. (a) The carrying value and the unpaid principal balance are the same for credit card impaired loans. 460 358 $ $ Allowance for loan losses related to impaired credit card loans 179 1,465 1,240 $ $ Total impaired credit card loans(e) 142 reverted to pre-modification payment terms(d) Modified credit card loans that have 1,286 1,098 $ $ Credit card loans with modified payment terms(c) Impaired credit card loans with an allowance(a)(b) 2015 2016 December 31, (in millions) Credit card impaired loans and loan modifications The table below sets forth information about the Firm's impaired credit card loans. All of these loans are considered to be impaired as they have been modified in TDRs. JPMorgan Chase & Co./2016 Annual Report Year ended December 31, 84,560 (in millions) 2015 $ 79 $ Loans that redefaulted within one year of modification(a) 4.76 Weighted-average interest rate of loans after TDR 14.96% 15.08% 15.56% of loans before TDR Weighted-average interest rate 2014 2015 Year ended December 31, (in millions, except weighted-average data) The following table provides information about the financial effects of the concessions granted on credit card loans modified in TDRs and redefaults for the periods presented. New enrollments in these loan modification programs for the years ended December 31, 2016, 2015 and 2014, were $636 million, $638 million and $807 million, respectively. Financial effects of modifications and redefaults If the cardholder does not comply with the modified payment terms, then the credit card loan agreement reverts back to its pre-modification payment terms. Assuming that the cardholder does not begin to perform in accordance with those payment terms, the loan continues to age and will ultimately be charged-off in accordance with the Firm's standard charge-off policy. In addition, if a borrower successfully completes a short-term modification program, then the loan reverts back to its pre-modification payment terms. However, in most cases, the Firm does not reinstate the borrower's line of credit. JPMorgan Chase may offer one of a number of loan modification programs to credit card borrowers who are experiencing financial difficulty. Most of the credit card loans have been modified under long-term programs for borrowers who are experiencing financial difficulties. Modifications under long-term programs involve placing the customer on a fixed payment plan, generally for 60 months. The Firm may also offer short-term programs for borrowers who may be in need of temporary relief; however, none are currently being offered. Modifications under all short- and long-term programs typically include reducing the interest rate on the credit card. Substantially all modifications are considered to be TDRs. Loan modifications 123 82 63 impaired credit card loans Interest income on $ 1,325 $ 1,710 $ 2,503 Average impaired credit card loans 2014 2016 still accruing 81,953 6,161 $17,166 12,617 $ 14,741 17,347 $ 3,003 89,817 $ 3,292 103,023 $ 30,063 82,869 $ 30,259 89,482 Total U.S. Total retained loans Total non-U.S. geographic distribution(a) Loans by 0.28 0.51 $ 3,726 12,654 0.13 0.03 0.25 0.19 0.54 1.24 loans to total retained loans % of nonaccrual 2.06% 2.43% 0.36% 0.41% 0.06% 0.24 $ 1,788 9,838 $ 39,496 69,770 $ 42,031 67,858 than 30 days Current and less delinquency(b) Loan -% 0.09% 0.01% 0.01% (0.01)% (0.07)% (0.01)% (0.02)% (0.01)% (0.02)% 0.02% 0.28% retained loans 10 charge-offs/ (recoveries) to end-of-period fs/ $ 335 $ 26 $ ) $ (14) $ (2) $ (5) $ (1) $ (8) $ 16 $ 11 $ 341 $ $383,790 $357,050 % of net Net charge-offs/ (recoveries) $ 11,626 $109,266 $109,889 $16,380 $32,088 $29,783 $ 92,820 $112,932 $106,315 $119,741 $ 91,514 $ 94,051 292,276 262,999 0.04% 1.11% 0.65% 1.60% 54,792 grade noninvestment Total 988 1,954 139 263 10 9 231 200 608 1,482 nonaccrual Criticized 6,373 7,353 253 188 7 6 320 200 1,251 798 4,542 50,782 Criticized performing 17,881 8,526 0.94% 4.56% 6.38% loans total retained criticized to % of total $383,790 $357,050 $109,889 $109,266 $ 11,626 $16,380 $29,783 $32,088 $ 92,820 $106,315 $112,932 $119,741 loans Total retained 89,314 93,867 11,782 12,223 263 445 7,997 18,490 Formula-based component - Wholesale loans and lending- related commitments 0.03 PD estimates are based on observable external through- the-cycle data, using credit rating agency default statistics. An LGD estimate is assigned to each loan or lending-related commitment. The estimate represents the amount of economic loss if the obligor were to default. The type of obligor, quality of collateral, and the seniority of the Firm's lending exposure in the obligor's capital structure affect LGD. LGD estimates are based on the Firm's history of actual credit losses over more than one credit cycle. Changes to the time period used for PD and LGD estimates (for example, point-in-time loss versus longer-term views of the credit cycle) could also affect the allowance for credit losses. 357,050 $ 131,387 344,355 $ $ 4 40,998 356,022 129,922 293,751 1,024 $ $ $ 1,465 9,606 $ 14,185 3,696 $ $ 3,439 7,050 $ $ 13,555 $ 4,315 $ $ 12,095 779,695 41,002 832,792 $ 12,020 $ 236,263 46,696 294,979 $ 128,027 $ 13 $ - $ 60 $ 3,351 326 154 $ 21 133 $ 3,025 120 2,849 283 $ $ - $ ________16 104 2,566 $ 747,508 $ 324,502 $ 46,700 4 686,122 323,861 14,686 $ 637 $ 2,029 125,998 3,434 $ 5,806 $ 7,050 13,555 $ $ 4,315 $ 3,434 5,806 $ $ (11) (36) (6) 31 1 6 (5) 3,224 (269) 3,079 414 3,663 623 3,122 (82) 533 533 208 208 $ 609 3,439 3,696 3,325 3,325 2,742 2,742 9,734 3,609 2,939 3,186 9,715 4,041 2,974 2,700 1,126 $ 87 $ (c) 500 539 $ 1,098 $ $ 274 460 (c) $ 364 $ $ 14,185 $ $ 4,759 $ $ 8 $ - $ 697 Mortgage securitization trusts CCB Credit card securitization trusts Transaction Type Line of Business The following table summarizes the most significant types of Firm-sponsored VIES by business segment. The Firm considers a "sponsored" VIE to include any entity where: (1) JPMorgan Chase is the primary beneficiary of the structure; (2) the VIE is used by JPMorgan Chase to securitize Firm assets; (3) the VIE issues financial instruments with the JPMorgan Chase name; or (4) the entity is a JPMorgan Chase-administered asset-backed commercial paper conduit. For a further description of JPMorgan Chase's accounting policies regarding consolidation of VIES, see Note 1. Note 16 - Variable interest entities Notes to consolidated financial statements 231 JPMorgan Chase & Co./2016 Annual Report 950,997 Mortgage and other securitization trusts $ 366,778 (d) 366,881 $ 525,963 525,963 58,153 58,153 $ 940,202 940,395 $ $ $ 366,399 103 $ 103 $ $ 950,894 CIB Multi-seller conduits Investor intermediation activities: The agreements with the credit card securitization trusts require the Firm to maintain a minimum undivided interest in the credit card trusts (generally 5%). As of December 31, 2016 and 2015, the Firm held undivided interests in Firm- sponsored credit card securitization trusts of $8.9 billion and $13.6 billion, respectively. The Firm maintained an average undivided interest in principal receivables owned by those trusts of approximately 16% and 22% for the years ended December 31, 2016 and 2015. As of both December 31, 2016 and 2015, the Firm did not retain any senior securities and retained $5.3 billion of subordinated securities in certain of its credit card securitization trusts. The Firm's undivided interests in the credit card trusts and securities retained are eliminated in consolidation. The Firm's methodology for determining the allowance for loan losses and the allowance for lending-related commitments involves the early identification of credits that are deteriorating. The formula-based component of the allowance for wholesale loans and lending-related commitments is calculated by applying statistical credit loss factors (estimated PD and LGD) to the recorded investment balances or loan-equivalent amount over a loss emergence period to arrive at an estimate of incurred credit losses. The Firm assesses the credit quality of its borrower or counterparty and assigns a risk rating. Risk ratings are assigned at origination or acquisition, and if necessary, adjusted for changes in credit quality over the life of the exposure. In assessing the risk rating of a particular loan or lending-related commitment, among the factors considered are the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. These factors are based on an evaluation of historical and current information and involve subjective assessment and interpretation. Determining risk ratings involves significant judgment; emphasizing one factor over another or considering additional factors could affect the risk rating assigned by the Firm. The underlying securitized credit card receivables and other assets of the securitization trusts are available only for payment of the beneficial interests issued by the securitization trusts; they are not available to pay the Firm's other obligations or the claims of the Firm's creditors. The Firm is considered to be the primary beneficiary of these Firm-sponsored credit card securitization trusts based on the Firm's ability to direct the activities of these VIES through its servicing responsibilities and other duties, including making decisions as to the receivables that are transferred into those trusts and as to any related modifications and workouts. Additionally, the nature and extent of the Firm's other continuing involvement with the trusts, as indicated above, obligates the Firm to absorb losses and gives the Firm the right to receive certain benefits from these VIES that could potentially be significant. The Card business securitizes both originated and purchased credit card loans, primarily through the Chase Issuance Trust (the “Trust”). The Firm's continuing involvement in credit card securitizations includes servicing the receivables, retaining an undivided seller's interest in the receivables, retaining certain senior and subordinated securities and maintaining escrow accounts. Credit card securitizations Significant Firm-sponsored variable interest entities The Firm also invests in and provides financing and other services to VIES sponsored by third parties, as described on page 237 of this Note. Corporate: Corporate is involved with entities that may meet the definition of VIES; however these entities are generally subject to specialized investment company accounting, which does not require the consolidation of investments, including VIES. Commercial Banking: CB makes investments in and provides lending to community development entities that may meet the definition of a VIE. In addition, CB provides financing and lending-related services to certain client-sponsored VIES. In general, CB does not control the activities of these entities and does not consolidate these entities. Asset & Wealth Management: AWM sponsors and manages certain funds that are deemed VIES. As asset manager of the funds, AWM earns a fee based on assets managed; the fee varies with each fund's investment objective and is competitively priced. For fund entities that qualify as VIES, AWM's interests are, in certain cases, considered to be significant variable interests that result in consolidation of the financial results of these entities. • • • The Firm's other business segments are also involved with VIES, but to a lesser extent, as follows: 235-236 235-237 Assist clients in accessing the financial markets in a cost-efficient manner and structures transactions to meet investor needs 233-235 Securitization of both originated and purchased residential and commercial mortgages and student loans 233-235 Servicing and securitization of both originated and purchased residential mortgages 232 Securitization of both originated and purchased credit card receivables Annual Report page references Activity Municipal bond vehicles - 193 $ $ 193 366,206 (d) $ 73 $ 73 $ $ $ $ 609 $ $ 13 $ 786 $ 772 $ $ 14 $ 2 2 (85) 705 $ | | | 1163 164 5 (90) $ 622 $ 60 515,518 515,518 $ 58,478 $ 58,478 $ $ $ 622 $ 609 $ 13 $ 786 $ $ 772 $ 14 $ $ 562 549 13 713 14 - 699 60 50 $ 60 12 622 1,318 $ Loans by impairment methodology Total allowance for loan losses 2,311 2,311 PCI 10,457 4,202 3,676 2,579 Formula-based 1,008 5,198 $ 358 (c) $ 308 $ Asset-specific (b) Allowance for loan losses by impairment methodology 13,776 $ 4,544 $ 4,034 $ 342 $ 4,034 $ 889,907 $ 383,790 $ $ 141,711 364,406 $ 35,682 3 35,679 842,028 381,770 140,471 319,787 12,197 $ 2,017 $ 1,240 8,940 $ $ PCI Formula-based Asset-specific 13,776 $ 4,544 5,198 $ Ending balance at December 31, (11) $ Beginning balance at January 1, Allowance for loan losses Total Wholesale 2016 Credit card Consumer, excluding credit card Year ended December 31, (in millions) The table below summarizes information about the allowances for loan losses, and lending-relating commitments, and includes a breakdown of loans and lending-related commitments by impairment methodology. Allowance for credit losses and related information Notes to consolidated financial statements 229 JPMorgan Chase & Co./2016 Annual Report These cash flow projections are based on estimates regarding default rates (including redefault rates on modified loans), loss severities, the amounts and timing of prepayments and other factors that are reflective of current and expected future market conditions. These estimates are dependent on assumptions regarding the level of future home prices, and the duration of current overall economic conditions, among other factors. These estimates and assumptions require significant management judgment and certain assumptions are highly subjective. In connection with the Washington Mutual transaction, JPMorgan Chase acquired certain PCI loans, which are accounted for as described in Note 14. The allowance for loan losses for the PCI portfolio is based on quarterly estimates of the amount of principal and interest cash flows expected to be collected over the estimated remaining lives of the loans. PCI loans Estimating the timing and amounts of future cash flows is highly judgmental as these cash flow projections rely upon estimates such as loss severities, asset valuations, default rates (including redefault rates on modified loans), the amounts and timing of interest or principal payments (including any expected prepayments) or other factors that are reflective of current and expected market conditions. These estimates are, in turn, dependent on factors such as the duration of current overall economic conditions, industry-, portfolio-, or borrower-specific factors, the expected outcome of insolvency proceedings as well as, in certain circumstances, other economic factors, including the level of future home prices. All of these estimates and assumptions require significant management judgment and certain assumptions are highly subjective. card loans modified in TDRs, expected losses incorporate projected redefaults based on the Firm's historical experience by type of modification program. For wholesale loans modified in TDRs, expected losses incorporate management's expectation of the borrower's ability to repay under the modified terms. JPMorgan Chase & Co./2016 Annual Report The asset-specific component of the allowance for impaired loans that have been modified in TDRS incorporates the effects of forgone interest, if any, in the present value calculation and also incorporates the effect of the modification on the loan's expected cash flows, which considers the potential for redefault. For residential real estate loans modified in TDRs, the Firm develops product- specific probability of default estimates, which are applied at a loan level to compute expected losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment, based upon industry-wide data. The Firm also considers its own historical loss experience to date based on actual redefaulted modified loans. For credit The Firm generally measures the asset-specific allowance as the difference between the recorded investment in the loan and the present value of the cash flows expected to be collected, discounted at the loan's original effective interest rate. Subsequent changes in impairment are reported as an adjustment to the allowance for loan losses. In certain cases, the asset-specific allowance is determined using an observable market price, and the allowance is measured as the difference between the recorded investment in the loan and the loan's fair value. Impaired collateral-dependent loans are charged down to the fair value of collateral less costs to sell. For any of these impaired loans, the amount of the asset-specific allowance required to be recorded, if any, is dependent upon the recorded investment in the loan (including prior charge-offs), expected cash flows and/or fair value of assets. See Note 14 for more information about charge-offs and collateral-dependent loans. The asset-specific component of the allowance relates to loans considered to be impaired, which includes loans that have been modified in TDRs as well as risk-rated loans that have been placed on nonaccrual status. To determine the asset-specific component of the allowance, larger loans are evaluated individually, while smaller loans are evaluated as pools using historical loss experience for the respective class of assets. Scored loans (i.e., consumer loans) are pooled by product type, while risk-rated loans (primarily wholesale loans) are segmented by risk rating. In addition to the modeled loss estimates applied to wholesale loans and lending-related commitments, management applies its judgment to adjust the modeled loss estimates for wholesale loans, taking into consideration model imprecision, external factors and economic events that have occurred but are not yet reflected in the loss factors. Historical experience of both LGD and PD are considered when estimating these adjustments. Factors related to concentrated and deteriorating industries also are incorporated where relevant. These estimates are based on management's view of uncertainties that relate to current macroeconomic, quality of underwriting standards and other relevant internal and external factors affecting the credit quality of the current portfolio. Asset-specific component 3,429 228 The Firm applies judgment in estimating PD, LGD, loss emergence period and loan-equivalent amounts used in calculating the allowance for credit losses. Wherever possible, the Firm uses independent, verifiable data or the Firm's own historical loss experience in its models for estimating the allowances, but differences in characteristics between the Firm's specific loans or lending-related commitments and those reflected in external and Firm- specific historical data could affect loss estimates. Estimates of PD, LGD, loss emergence period and loan- equivalent used are subject to periodic refinement based on any changes to underlying external or Firm-specific historical data. The use of different inputs, estimates or methodologies could change the amount of the allowance for credit losses determined appropriate by the Firm. 5,806 Total retained loans $ 4,315 (1) (10) Other 5,080 571 4,042 467 156 156 4,692 341 3,442 909 (1,005) (57) (357) (591) Write-offs of PCI loans (a) Net charge-offs/(recoveries) Gross recoveries 5,697 398 3,799 1,500 Gross charge-offs 13,555 $ 3,434 Impaired collateral-dependent loans Provision for loan losses Loans measured at fair value of collateral less cost to sell 3,439 $ 7,050 $ Total Wholesale 2014 Credit card excluding credit card Total Consumer, Wholesale 2015 Credit card credit card excluding Consumer, (table continued from previous page) JPMorgan Chase & Co./2016 Annual Report 230 (d) Effective January 1, 2015, the Firm no longer includes within its disclosure of wholesale lending-related commitments the unused amount of advised uncommitted lines of credit as it is within the Firm's discretion whether or not to make a loan under these lines, and the Firm's approval is generally required prior to funding. Prior period amounts have been revised to conform with the current period presentation. (c) The asset-specific credit card allowance for loan losses is related to loans that have been modified in a TDR; such allowance is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (b) Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. (a) Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool (e.g., upon liquidation). During the fourth quarter of 2014, the Firm recorded a $291 million adjustment to reduce the PCI allowance and the recorded investment in the Firm's PCI loan portfolio, primarily reflecting the cumulative effect of interest forgiveness modifications. This adjustment had no impact to the Firm's Consolidated statements of income. 976,702 $ 976,196 $ 506 3,696 $ 10 3,122 4,086 Net charge-offs 954 (1,355) (139) (402) (814) (1,155) (85) (366) (704) 6,114 16,264 $ 4,013 151 3,831 2,132 5,241 95 3,488 1,658 $ 3,795 $ 8,456 14,185 $ $ $ 1,078 $ $ 11 (1) 12 - ( 1,052 $ 26 $ Ending balance at December 31, Other 281 Provision for lending-related commitments Allowance for lending-related commitments by impairment methodology 786 14 $ - $ 772 $ Beginning balance at January 1, Allowance for lending-related commitments 2,691 300 2,391 105 506 367,508 368,014 $ 98 7 $ - $ $ Asset-specific 281 - $ - $ 1 Total lending-related commitments $ Formula-based $ 553,891 553,891 - $ - $ $ $ Asset-specific Lending-related commitments by impairment methodology 54,797 54,797 $ 1,052 $ 1,078 $ 169 $ 169 26 883 909 Formula-based Total allowance for lending-related commitments $ 26 Total Student loan securitization entities Other 2,719 23,803 43 18 $ 31,199 45,919 $ 23,760 790 $ 31,181 $ $ $ 3,185 $ 75,614 $ 46,709 $ - $ 45, 33 4,492 2,897 143 1,689 - Mortgage securitization entities (b) 59 1,748 1,527 781 2,752 313 103 4,246 2,971 2 2,969 2,905 8 468 Firm-administered multi-seller conduits Municipal bond vehicles 448 Total liabilities 4.0 6,937 91 $ 24 1.6 (years) (a) Represents the excess/(deficit) of the fair values of municipal bond assets available to repay the liquidity facilities, if drawn. (b) The ratings scale is presented on an S&P-equivalent basis. of assets 1,096 24 4 Fair value of assets held by VIES 65 $ $ Wt. avg. expected life (c) These security positions have been defeased by the municipality and no longer carry credit ratings, but are backed by high-quality assets such as U.S. treasuries and cash. 236 JPMorgan Chase & Co./2016 Annual Report Other(f) Beneficial interests in VIE assets(e) Total assets(d) Other(c) Loans Trading assets VIE program type(a) December 31, 2016 (in millions) Liabilities Assets The following table presents information on assets and liabilities related to VIES consolidated by the Firm as of December 31, 2016 and 2015. quality of the underlying assets. Where the Firm does not have the power to direct the activities of the VIE that most significantly impact the VIE's economic performance, or a variable interest that could potentially be significant, the Firm records and reports these positions on its Consolidated balance sheets in the same manner it would record and report positions in respect of any other third-party transaction. Consolidated VIE assets and liabilities The Firm enters into transactions with VIES structured by other parties. These include, for example, acting as a derivative counterparty, liquidity provider, investor, underwriter, placement agent, remarketing agent, trustee or custodian. These transactions are conducted at arm's- length, and individual credit decisions are based on the analysis of the specific VIE, taking into consideration the VIES sponsored by third parties Firm-sponsored credit card trusts 1,531 1,916 2,318 1,760 1,987 62 1,925 Student loan securitization entities 1,420 5 643 2,300 27 1,433 840 Mortgage securitization entities (b) 1 777 1,765 Other 210 (a) Excludes intercompany transactions, which are eliminated in consolidation. 43 $ 42,688 (b) Includes residential and commercial mortgage securitizations as well as re-securitizations. 809 $ 41,879 $ 81,605 $ 2,765 $ 3,736 $ 75,104 $ $ Total 241 126 115 2,126 2,597 145 2,691 2,686 Other(c) Loans Trading assets Liabilities Assets December 31, 2015 (in millions) Total assets(d) 39,537 120 490 $ 39,047 $ $ 3,321 $ 82,120 183 2,463 303 Beneficial interests in VIE assets(e) Other(f) Total liabilities Municipal bond vehicles 8,743 19 27,921 15 $ 27,906 $ 8,724 $ 718 $ 48,076 24,425 37 47,358 $ 24,388 Firm-administered multi-seller conduits $ $ Firm-sponsored credit card trusts VIE program type(a) 5 700 $ 4,631 Subprime 2015 Assets held in JPMorgan Chase interest in securitized assets in nonconsolidated VIES(c)(d)(e) VIES VIES Assets held in held by consolidated securitization securitization Total assets nonconsolidated Principal amount outstanding 4,209 2,573 2,064 3,398 $ 811 $ $ 509 December 31, 2015 (in millions) securitization VIES with continuing involvement Trading assets Total 2,013 1,619 $ 394 $ $ 66,708 1,400 $ 85,687 $ 24,389 123,474 Commercial and other(b) $ Prime/Alt-A and option ARMS Subprime Residential mortgage: Securitization-related(a) Total interests held by JPMorgan Chase AFS securities 76 $ 233,550 $ 76 107 4,316 $ December 31, 2016 (in millions) Chase Total interests held by JPMorgan AFS securities Trading assets securitization VIES with continuing involvement VIES Assets held in nonconsolidated Assets held in held by consolidated securitization securitization Total assets Principal amount outstanding The following table presents the total unpaid principal amount of assets held in Firm-sponsored private-label securitization entities, including those in which the Firm has continuing involvement, and those that are consolidated by the Firm. Continuing involvement includes servicing the loans, holding senior interests or subordinated interests, recourse or guarantee arrangements, and derivative transactions. In certain instances, the Firm's only continuing involvement is servicing the loans. See Securitization activity on page 238 of this Note for further information regarding the Firm's cash flows with and interests retained in nonconsolidated VIES, and pages 238-239 of this Note for information on the Firm's loan sales to U.S. government agencies. (c) Includes assets classified as cash, AFS securities, and other assets on the Consolidated balance sheets. (d) The assets of the consolidated VIES included in the program types above are used to settle the liabilities of those entities. The difference between total assets and total liabilities recognized for consolidated VIES represents the Firm's interest in the consolidated VIES for each program type. or retain certain beneficial interests in the securitization trusts. JPMorgan Chase interest in securitized assets in nonconsolidated VIES(c)(d)(e) VIES Securitization-related (a) Residential mortgage: 199,596 $ $ Total 101,265 Commercial and other(b) 21,542 1,560 1,334 $ 226 $ $ 57,543 4,209 $ 76,789 $ $ Prime/Alt-A and option ARMs 19,903 71,464 148,910 64 107 1,571 $ 22,549 80,319 Fair value of assets 2015 2016 Nonconsolidated municipal bond vehicles (in millions) December 31, held by VIES The Firm's exposure to nonconsolidated municipal bond VIES at December 31, 2016 and 2015, including the ratings profile of the VIES' assets, was as follows. Holders of the Floaters may “put," or tender, their Floaters to the TOB trust. If the remarketing agent cannot successfully remarket the Floaters to another investor, the liquidity provider either provides a loan to the TOB trust for the TOB trust's purchase of the Floaters, or it directly purchases the tendered Floaters. In certain Customer TOB transactions, the Firm, as liquidity provider, has entered into a reimbursement agreement with the Residual holder. In those transactions, upon the termination of the vehicle, if the proceeds from the sale of the underlying municipal bonds are not sufficient to repay amounts owed to the Firm, as liquidity or tender option provider, the Firm has recourse to the third party Residual holders for any shortfall. Residual holders with reimbursement agreements are required to post collateral with the Firm to support such reimbursement obligations should the market value of the underlying municipal bonds decline. The Firm does not have any intent to protect Residual holders from potential losses on any of the underlying municipal bonds. JPMorgan Chase Bank, N.A. or J.P. Morgan Securities LLC often serves as the sole liquidity or tender option provider for the TOB trusts. The liquidity provider's obligation to perform is conditional and is limited by certain events ("Termination Events"), which include bankruptcy or failure to pay by the municipal bond issuer or credit enhancement provider, an event of taxability on the municipal bonds or the immediate downgrade of the municipal bond to below investment grade. In addition, the liquidity provider's exposure is typically further limited by the high credit quality of the underlying municipal bonds, the excess collateralization in the vehicle, or, in certain transactions, the reimbursement agreements with the Residual holders. J.P. Morgan Securities LLC may serve as a remarketing agent on the Floaters for TOB trusts. The remarketing agent is responsible for establishing the periodic variable rate on the Floaters, conducting the initial placement and remarketing tendered Floaters. The remarketing agent may, but is not obligated to, make markets in Floaters. At December 31, 2016 and 2015, the Firm held an insignificant amount of Floaters on its Consolidated balance sheets and did not hold any significant amounts during 2016 and 2015. Notes to consolidated financial statements 235 Municipal bond vehicles or tender option bond ("TOB") trusts allow investors to finance their municipal bond investments at short-term rates. In a typical TOB transaction, the trust purchases highly rated municipal bond(s) of a single issuer and funds the purchase by issuing two types of securities: (1) puttable floating-rate certificates ("Floaters") and (2) inverse floating-rate residual interests ("Residuals"). The Floaters are typically purchased by money market funds or other short-term investors and may be tendered, with requisite notice, to the TOB trust. The Residuals are retained by the investor seeking to finance its municipal bond investment. TOB transactions where the Residual is held by a third party investor are typically known as Customer TOB trusts, and Non-Customer TOB trusts are transactions where the Residual is retained by the Firm. The Firm serves as sponsor for all Non-Customer TOB transactions and certain Customer TOB transactions established prior to 2014. The Firm may provide various services to a TOB trust, including remarketing agent, liquidity or tender option provider, and/ or sponsor. TOB trusts are considered to be variable interest entities. The Firm consolidates Non-Customer TOB trusts because as the Residual holder, the Firm has the right to make decisions that significantly impact the economic performance of the municipal bond vehicle, and it has the right to receive benefits and bear losses that could potentially be significant to the municipal bond vehicle. The Firm does not consolidate Customer TOB trusts, since the Firm does not have the power to make decisions that significantly impact the economic performance of the municipal bond vehicle. Certain non-consolidated Customer TOB trusts are sponsored by a third party, and not the Firm. See page 237 of this Note for further information on consolidated municipal bond vehicles. Liquidity facilities Excess/(deficit)(a) Maximum $ 2016 Unrated (c) BBB+ to BBB- AA+ to AA- A+ to A- AAA to ААА- (in millions, except where otherwise noted) December 31, Investment-grade Ratings profile of VIE assets (b) 662 3,794 434 $ 3,143 662 $ 3,794 1,096 $ 6,937 exposure Municipal bond vehicles Deal-specific liquidity facilities, program-wide liquidity and credit enhancement provided by the Firm have been eliminated in consolidation. The Firm or the Firm- administered multi-seller conduits provide lending-related commitments to certain clients of the Firm-administered multi-seller conduits. The unfunded commitments were $7.4 billion and $5.6 billion at December 31, 2016 and 2015, respectively, and are reported as off-balance sheet lending-related commitments. For more information on off- balance sheet lending-related commitments, see Note 29. VIES associated with investor intermediation activities As a financial intermediary, the Firm creates certain types of VIES and also structures transactions with these VIES, typically using derivatives, to meet investor needs. The Firm may also provide liquidity and other support. The risks inherent in the derivative instruments or liquidity commitments are managed similarly to other credit, market or liquidity risks to which the Firm is exposed. The principal types of VIES for which the Firm is engaged in on behalf of clients are municipal bond vehicles. In the normal course of business, JPMorgan Chase makes markets in and invests in commercial paper issued by the Firm-administered multi-seller conduits. The Firm held $21.2 billion and $15.7 billion of the commercial paper issued by the Firm-administered multi-seller conduits at December 31, 2016 and 2015, respectively. The Firm's investments reflect the Firm's funding needs and capacity and were not driven by market illiquidity. The Firm is not obligated under any agreement to purchase the commercial paper issued by the Firm-administered multi-seller conduits. enhancement facilities provided to the conduits. See page 237 of this Note for further information on consolidated VIE assets and liabilities. 233 JPMorgan Chase & Co./2016 Annual Report (e) As of December 31, 2016 and 2015, 61% and 76%, respectively, of the Firm's retained securitization interests, which are carried at fair value, were risk- rated "A" or better, on an S&P-equivalent basis. The retained interests in prime residential mortgages consisted of $1.5 billion and $1.9 billion of investment-grade and $77 million and $93 million of noninvestment-grade retained interests at December 31, 2016 and 2015, respectively. The retained interests in commercial and other securitizations trusts consisted of $2.4 billion and $3.7 billion of investment-grade and $210 million and $198 million of noninvestment-grade retained interests at December 31, 2016 and 2015, respectively. (c) Excludes the following: retained servicing (see Note 17 for a discussion of MSRS); securities retained from loan sales to U.S. government agencies; interest rate and foreign exchange derivatives primarily used to manage interest rate and foreign exchange risks of securitization entities (See Note 6 for further information on derivatives); senior and subordinated securities of $180 million and $49 million, respectively, at December 31, 2016, and $163 million and $73 million, respectively, at December 31, 2015, which the Firm purchased in connection with CIB's secondary market-making activities. (d) Includes interests held in re-securitization transactions. (b) Consists of securities backed by commercial loans (predominantly real estate) and non-mortgage-related consumer receivables purchased from third parties. (a) Excludes U.S. government agency securitizations and re-securitizations, which are not Firm-sponsored. See pages 238-239 of this Note for information on the Firm's loan sales to U.S. government agencies. 6,020 5,070 $ 950 $ $ 169,576 3,898 3,451 109 109 447 Notes to consolidated financial statements 264 $ 1,743 Residential mortgage In addition, CIB engages in underwriting and trading activities involving securities issued by Firm-sponsored securitization trusts. As a result, CIB at times retains senior and/or subordinated interests (including residual interests) in residential mortgage securitizations at the time of securitization, and/or reacquires positions in the secondary market in the normal course of business. In certain instances, as a result of the positions retained or reacquired by CIB or held by CCB, when considered together with the servicing arrangements entered into by CCB, the Firm is deemed to be the primary beneficiary of certain securitization trusts. See the table on page 237 of this Note for more information on consolidated residential mortgage securitizations. JPMorgan Chase & Co./2016 Annual Report To ensure timely repayment of the commercial paper, and to provide the conduits with funding to provide financing to customers in the event that the conduits do not obtain funding in the commercial paper market, each asset pool financed by the conduits has a minimum 100% deal- specific liquidity facility associated with it provided by JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. also provides the multi-seller conduit vehicles with uncommitted program-wide liquidity facilities and program-wide credit enhancement in the form of standby letters of credit. The amount of program-wide credit enhancement required is based upon commercial paper issuance and approximates 10% of the outstanding balance of commercial paper. The Firm consolidates its Firm-administered multi-seller conduits, as the Firm has both the power to direct the significant activities of the conduits and a potentially significant economic interest in the conduits. As administrative agent and in its role in structuring transactions, the Firm makes decisions regarding asset types and credit quality, and manages the commercial paper funding needs of the conduits. The Firm's interests that could potentially be significant to the VIES include the fees received as administrative agent and liquidity and program-wide credit enhancement provider, as well as the potential exposure created by the liquidity and credit Multi-seller conduit entities are separate bankruptcy remote entities that provide secured financing, collateralized by pools of receivables and other financial assets, to customers of the Firm. The conduits fund their financing facilities through the issuance of highly rated commercial paper. The primary source of repayment of the commercial paper is the cash flows from the pools of assets. In most instances, the assets are structured with deal- specific credit enhancements provided to the conduits by the customers (i.e., sellers) or other third parties. Deal- specific credit enhancements are generally structured to cover a multiple of historical losses expected on the pool of assets, and are typically in the form of overcollateralization provided by the seller. The deal-specific credit enhancements mitigate the Firm's potential losses on its agreements with the conduits. Multi-seller conduits As of December 31, 2016 and 2015, total assets (including the notional amount of interest-only securities) of nonconsolidated Firm-sponsored private-label re- securitization entities in which the Firm has continuing involvement were $875 million and $2.2 billion, respectively. At December 31, 2016 and 2015, the Firm held $2.0 billion and $4.6 billion, respectively, of interests in nonconsolidated agency re-securitization entities. The Firm's exposure to non-consolidated private-label re- securitization entities as of December 31, 2016 and 2015 was not material. As of December 31, 2016 and 2015, the Firm did not consolidate any agency re-securitizations. As of December 31, 2016 and 2015, the Firm consolidated an insignificant amount of assets and liabilities of Firm- sponsored private-label re-securitizations. JPMorgan Chase & Co./2016 Annual Report Additionally, the Firm may invest in beneficial interests of third-party re-securitizations and generally purchases these interests in the secondary market. In these circumstances, the Firm does not have the unilateral ability to direct the most significant activities of the re-securitization trust, either because it was not involved in the initial design of the trust, or the Firm is involved with an independent third- party sponsor and demonstrates shared power over the creation of the trust; therefore, the Firm does not consolidate the re-securitization VIE. In more limited circumstances, the Firm creates a nonagency re-securitization trust independently and not in conjunction with specific clients. In these circumstances, the Firm is deemed to have the unilateral ability to direct the most significant activities of the re-securitization trust because of the decisions made during the establishment and design of the trust; therefore, the Firm consolidates the re-securitization VIE if the Firm holds an interest that could potentially be significant. Most re-securitizations with which the Firm is involved are client-driven transactions in which a specific client or group of clients is seeking a specific return or risk profile. For these transactions, the Firm has concluded that the decision-making power of the entity is shared between the Firm and its clients, considering the joint effort and decisions in establishing the re-securitization trust and its assets, as well as the significant economic interest the client holds in the re-securitization trust; therefore the Firm does not consolidate the re-securitization VIE. The Firm engages in certain re-securitization transactions in which debt securities are transferred to a VIE in exchange for new beneficial interests. These transfers occur in connection with both agency (Federal National Mortgage Association ("Fannie Mae"), Federal Home Loan Mortgage Corporation ("Freddie Mac") and Government National Mortgage Association ("Ginnie Mae")) and nonagency (private-label) sponsored VIES, which may be backed by either residential or commercial mortgages. The Firm's consolidation analysis is largely dependent on the Firm's role and interest in the re-securitization trusts. During the years ended December 31, 2016, 2015 and 2014, the Firm transferred $11.2 billion, $21.9 billion and $22.7 billion, respectively, of securities to agency VIES, and $647 million, $777 million and $1.1 billion, respectively, of securities to private-label VIES. Re-securitizations The Firm retains servicing responsibilities for certain student loan securitizations. The Firm has the power to direct the activities of these VIES through these servicing responsibilities. See the table on page 237 of this Note for more information on the consolidated student loan securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated securitizations. page of this Note for further information on interests held in nonconsolidated securitizations. 234 The Firm does not consolidate a residential mortgage securitization (Firm-sponsored or third-party-sponsored) when it is not the servicer (and therefore does not have the power to direct the most significant activities of the trust) or does not hold a beneficial interest in the trust that could potentially be significant to the trust. At December 31, 2016 and 2015, the Firm did not consolidate the assets of certain Firm-sponsored residential mortgage securitization VIES, in which the Firm had continuing involvement, primarily due to the fact that the Firm did not hold an interest in these trusts that could potentially be significant to the trusts. See the table on page 237 of this Note for more information on the consolidated residential mortgage securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated residential mortgage securitizations. Commercial mortgages and other consumer securitizations CIB originates and securitizes commercial mortgage loans, and engages in underwriting and trading activities involving the securities issued by securitization trusts. CIB may retain unsold senior and/or subordinated interests in commercial mortgage securitizations at the time of securitization but, generally, the Firm does not service commercial loan securitizations. For commercial mortgage securitizations the power to direct the significant activities of the VIE generally is held by the servicer or investors in a specified class of securities ("controlling class"). The Firm generally does not retain an interest in the controlling class in its sponsored commercial mortgage securitization transactions. See the table on page 237 of this Note for more information on the consolidated commercial mortgage securitizations, and the table on the previous The Firm securitizes residential mortgage loans originated by CCB, as well as residential mortgage loans purchased from third parties by either CCB or CIB. CCB generally retains servicing for all residential mortgage loans it originated or purchased, and for certain mortgage loans purchased by CIB. For securitizations of loans serviced by CCB, the Firm has the power to direct the significant activities of the VIE because it is responsible for decisions related to loan modifications and workouts. CCB may also retain an interest upon securitization. (e) The interest-bearing beneficial interest liabilities issued by consolidated VIES are classified in the line item on the Consolidated balance sheets titled, "Beneficial interests issued by consolidated variable interest entities." The holders of these beneficial interests do not have recourse to the general credit of JPMorgan Chase. Included in beneficial interests in VIE assets are long-term beneficial interests of $33.4 billion and $30.6 billion at December 31, 2016 and 2015, respectively. The maturities of the long-term beneficial interests as of December 31, 2016, were as follows: $11.6 billion under one year, $19.1 billion between one and five years, and $2.7 billion over five years. (1,608) JPMorgan Chase & Co./2016 Annual Report Notes to consolidated financial statements 241 JPMorgan Chase & Co./2016 Annual Report As permitted by U.S. GAAP, the Firm has elected to account for its MSRS at fair value. The Firm treats its MSRs as a single class of servicing assets based on the availability of market inputs used to measure the fair value of its MSR asset and its treatment of MSRS as one aggregate pool for risk management purposes. The Firm estimates the fair value of MSRS using an option-adjusted spread ("OAS") model, which projects MSR cash flows over multiple interest rate scenarios in conjunction with the Firm's prepayment model, and then discounts these cash flows at risk-adjusted rates. The model considers portfolio characteristics, contractually specified servicing fees, prepayment assumptions, delinquency rates, costs to service, late charges and other ancillary revenue, and other economic factors. The Firm compares fair value estimates and assumptions to observable market data where available, and also considers recent market activity and actual portfolio experience. MSRS represent the fair value of expected future cash flows for performing servicing activities for others. The fair value considers estimated future servicing fees and ancillary revenue, offset by estimated costs to service the loans, and generally declines over time as net servicing cash flows are received, effectively amortizing the MSR asset against contractual servicing and ancillary fee income. MSRs are either purchased from third parties or recognized upon sale or securitization of mortgage loans if servicing is retained. Mortgage servicing rights The fair value of MSRs is sensitive to changes in interest rates, including their effect on prepayment speeds. MSRS typically decrease in value when interest rates decline because declining interest rates tend to increase prepayments and therefore reduce the expected life of the net servicing cash flows that comprise the MSR asset. Conversely, securities (e.g., mortgage-backed securities), principal-only certificates and certain derivatives (i.e., Declines in business performance, increases in credit losses, increases in equity capital requirements, as well as deterioration in economic or market conditions, estimates of adverse regulatory or legislative changes or increases in the estimated market cost of equity, could cause the estimated fair values of the Firm's reporting units or their associated goodwill to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. The primary method the Firm uses to estimate the fair value of its reporting units is the income approach. This approach projects cash flows for the forecast period and uses the perpetuity growth method to calculate terminal values. These cash flows and terminal values are then discounted using an appropriate discount rate. Projections of cash flows are based on the reporting units' earnings forecasts, which include the estimated effects of regulatory and legislative changes, and which are reviewed with the senior management of the Firm. The discount rate used for each reporting unit represents an estimate of the cost of equity for that reporting unit and is determined considering the Firm's overall estimated cost of equity (estimated using the Capital Asset Pricing Model), as adjusted for the risk characteristics specific to each reporting unit (for example, for higher levels of risk or uncertainty associated with the business or management's forecasts and assumptions). To assess the reasonableness of the discount rates used for each reporting unit management compares the discount rate to the estimated cost of equity for publicly traded institutions with similar businesses and risk characteristics. In addition, the weighted average cost of equity (aggregating the various reporting units) is compared with the Firms' overall estimated cost of equity to ensure reasonableness. JPMorgan Chase & Co./2016 Annual Report 240 The goodwill impairment test is performed in two steps. In the first step, the current fair value of each reporting unit is compared with its carrying value, including goodwill. If the fair value is in excess of the carrying value (including goodwill), then the reporting unit's goodwill is considered not to be impaired. If the fair value is less than the carrying value (including goodwill), then a second step is performed. In the second step, the implied current fair value of the reporting unit's goodwill is determined by comparing the fair value of the reporting unit (as determined in step one) to the fair value of the net assets of the reporting unit, as if the reporting unit were being acquired in a business combination. The resulting implied current fair value of goodwill is then compared with the carrying value of the reporting unit's goodwill. If the carrying value of the goodwill exceeds its implied current fair value, then an impairment charge is recognized for the excess. If the carrying value of goodwill is less than its implied current fair value, then no goodwill impairment is recognized. The Firm uses the reporting units' allocated equity plus goodwill capital as a proxy for the carrying amounts of equity for the reporting units in the goodwill impairment testing. Reporting unit equity is determined on a similar basis as the allocation of equity to the Firm's lines of business, which takes into consideration the capital the business segment would require if it were operating independently, incorporating sufficient capital to address regulatory capital requirements (including Basel III) and capital levels for similarly rated peers. Proposed line of business equity levels are incorporated into the Firm's annual budget process, which is reviewed by the Firm's Board of Directors. Allocated equity is further reviewed on a periodic basis and updated as needed. The Firm's goodwill was not impaired at December 31, 2016 and 2015. Further, except for goodwill related to its heritage Private Equity business of $276 million, the Firm's goodwill was not impaired at December 31, 2014. Impairment testing The valuations derived from the discounted cash flow analysis are then compared with market-based trading and transaction multiples for relevant competitors. Trading and transaction comparables are used as general indicators to assess the general reasonableness of the estimated fair values, although precise conclusions generally cannot be drawn due to the differences that naturally exist between the Firm's businesses and competitor institutions. Management also takes into consideration a comparison between the aggregate fair values of the Firm's reporting units and JPMorgan Chase's market capitalization. In evaluating this comparison, management considers several factors, including (i) a control premium that would exist in a market transaction, (ii) factors related to the level of execution risk that would exist at the firmwide level that do not exist at the reporting unit level and (iii) short-term market volatility and other factors that do not directly affect the value of individual reporting units. those for which the Firm receives fixed-rate interest payments) increase in value when interest rates decline. JPMorgan Chase uses combinations of derivatives and securities to manage the risk of changes in the fair value of MSRs. The intent is to offset any interest-rate related changes in the fair value of MSRs with changes in the fair value of the related risk management instruments. The following table summarizes MSR activity for the years ended December 31, 2016, 2015 and 2014. As of or for the year ended December 31, (in millions, except where otherwise noted) Changes due to collection/realization of expected cash flows Net additions Disposition of MSRs (a) Purchase of MSRS Originations of MSRs MSR activity: 9,614 $ $ 7,436 6,608 $ Fair value at beginning of period 2014 2015 2016 (b) Includes foreign currency translation adjustments, other tax-related adjustments, and, for 2014, goodwill impairment associated with the Firm's Private Equity business of $276 million. Changes in valuation due to inputs and assumptions: (a) For 2016, represents AWM goodwill, which was disposed of as part of AWM sales completed in March 2016. For 2015 includes $101 million of Private Equity goodwill, which was disposed of as part of the Private Equity sale completed in January 2015. 43 (80) (397) The following table presents changes in the carrying $ 47,288 $47,325 $47,647 101 - 6,923 2015 amount of goodwill. 2014 $ 30,797 $30,769 $30,941 6,772 6,772 6,780 2,861 2,861 6,964 2,861 2016 Total goodwill Asset & Wealth Management Corporate Commercial Banking Consumer & Community Banking Corporate & Investment Bank 6,858 Year ended December 31, (in millions) Balance at beginning of period $ 48,081 2014 $ 47,288 (190) 28 (160) (72) 35 $ 47,647 $ 47,325 2015 2016 Balance at December 31, Other(b) Dispositions (a) Business combinations Changes during the period from: $ 47,325 $ 47,647 December 31, (in millions) Changes due to market interest rates and other(b) Projected cash flows (e.g., cost to service) (1,826) $ (405) $ (163) $ 2,124 Change in unrealized gains/(losses) included in income related to MSRs held at December 31, Contractual service fees, late fees and other ancillary fees included in income $ 6,608 $ 6,096 $ Fair value at December 31, 7,436 2,533 2,884 Third-party mortgage loans serviced at December 31, (in billions) particular transaction, as well as the respective business involved, the Firm may act as the servicer of the loans and/ JPMorgan Chase & Co./2016 Annual Report 242 (e) For the year ending December 31, 2014, the negative impact was primarily related to higher capital allocated to the Mortgage Servicing business, which, in turn, resulted in an increase in the OAS. The resulting OAS assumption was consistent with capital and return requirements the Firm believed a market participant would consider, taking into account factors such as the operating risk environment and regulatory and economic capital requirements. (d) Represents amounts the Firm pays as the servicer (e.g., scheduled principal and interest, taxes and insurance), which will generally be reimbursed within a short period of time after the advance from future cash flows from the trust or the underlying loans. The Firm's credit risk associated with these servicer advances is minimal because reimbursement of the advances is typically senior to all cash payments to investors. In addition, the Firm maintains the right to stop payment to investors if the collateral is insufficient to cover the advance. However, certain of these servicer advances may not be recoverable if they were not made in accordance with applicable rules and agreements. (c) Represents changes in prepayments other than those attributable to changes in market interest rates. (b) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (a) Includes excess MSRS transferred to agency-sponsored trusts in exchange for stripped mortgage backed securities ("SMBS"). In each transaction, a portion of the SMBS was acquired by third parties at the transaction date; the Firm acquired the remaining balance of those SMBS as trading securities. 8.5 6.5 4.7 Servicer advances, net of an allowance for uncollectible amounts, at December 31, (in billions) (d) 756.1 677.0 593.3 (1,826) Changes in valuation due to other inputs and assumptions: (405) Total changes in valuation due to inputs and assumptions 559 499 570 (209) (486) (109) (919) 11 - 757 550 679 Prepayment model changes and other (c) Discount rates 435 (922) (911) (72) (218) (245) (91) Total changes in valuation due to other inputs and assumptions 108 (123) (63) (e) (459) (10) 7 133 (112) (35) (160) (163) (f) Includes liabilities classified as accounts payable and other liabilities on the Consolidated balance sheets. The goodwill associated with each business combination is allocated to the related reporting units, which are determined based on how the Firm's businesses are managed and how they are reviewed by the Firm's Operating Committee. The following table presents goodwill attributed to the business segments. Goodwill $ 9,094 1,831 $ 477 Servicing fees collected $ Total proceeds received from loan sales 2,963 59 3,022 $ 2 9,092 1,831 Level 2 Proceeds received from loan sales as securities 568 $ Level 3 11,968 43 12,011 407 3 1,441 482 Cash flows received on interests 37 Purchases of previously transferred financial assets (or the underlying collateral)(b) 4 557 3 528 3 11,381 130 12,079 2,384 185 2,569 $ $ $ 597 $ $ 2015 2016 Principal securitized (in millions, except rates) Year ended December 31, The following table provides information related to the Firm's securitization activities for the years ended December 31, 2016, 2015 and 2014, related to assets held in Firm-sponsored securitization entities that were not consolidated by the Firm, and where sale accounting was achieved based on the accounting rules in effect at the time of the securitization. 2014 For loan securitizations accounted for as a sale, the Firm recognizes a gain or loss based on the difference between the value of proceeds received (including cash, beneficial interests, or servicing assets received) and the carrying value of the assets sold. Gains and losses on securitizations are reported in noninterest revenue. Securitization activity For loan securitizations in which the Firm is not required to consolidate the trust, the Firm records the transfer of the loan receivable to the trust as a sale when all of the following accounting criteria for a sale are met: (1) the transferred financial assets are legally isolated from the Firm's creditors; (2) the transferee or beneficial interest The Firm has securitized and sold a variety of loans, including residential mortgage, credit card, student and commercial (primarily related to real estate) loans, as well as debt securities. The purposes of these securitization transactions were to satisfy investor demand and to generate liquidity for the Firm. Loan securitizations Notes to consolidated financial statements 237 holder can pledge or exchange the transferred financial assets; and (3) the Firm does not maintain effective control over the transferred financial assets (e.g., the Firm cannot repurchase the transferred assets before their maturity and it does not have the ability to unilaterally cause the holder to return the transferred assets). Residential mortgage(c)(d) Commercial and other(d)(e) Residential $ Proceeds received from loan sales as cash All cash flows during the period: (a) 2,558 $ 11,911 $ 11,933 3,008 $ $ 8,964 1,817 $ $ Commercial mortgage(c)(d) and other(d)(e) mortgage (c)(d) and other (d)(e) Residential Commercial $ Goodwill is recorded upon completion of a business combination as the difference between the purchase price and the fair value of the net assets acquired. Subsequent to initial recognition, goodwill is not amortized but is tested for impairment during the fourth quarter of each fiscal year, or more often if events or circumstances, such as adverse changes in the business climate, indicate there may be impairment. 121 578 2015 2016 Securitized assets Total loans securitized Commercial and other Subprime 90 days past due 2016 2015 Prime/ Alt-A & option ARMS Securitized loans (a) As of or for the year ended December 31, (in millions) The table below includes information about components of nonconsolidated securitized financial assets held in Firm-sponsored private-label securitization entities, in which the Firm has continuing involvement, and delinquencies as of December 31, 2016 and 2015. Loan delinquencies and liquidation losses In addition to the Firm's obligation to repurchase certain loans due to material breaches of representations and warranties as discussed in Note 29, the Firm also has the option to repurchase delinquent loans that it services for Ginnie Mae loan pools, as well as for other U.S. government agencies under certain arrangements. The Firm typically elects to repurchase delinquent loans from Ginnie Mae loan pools as it continues to service them and/or manage the foreclosure process in accordance with the applicable requirements, and such loans continue to be insured or guaranteed. When the Firm's repurchase option becomes exercisable, such loans must be reported on the Consolidated balance sheets as a loan with a corresponding liability. As of December 31, 2016 and 2015, the Firm had recorded on its Consolidated balance sheets $9.6 billion and $11.1 billion, respectively, of loans that either had been repurchased or for which the Firm had an option to repurchase. Predominantly all of these amounts relate to loans that have been repurchased from Ginnie Mae loan pools. Additionally, at December 31, 2016 and 2015, the Firm had real estate owned of $142 million and $343 million, respectively, and certain foreclosed government- guaranteed residential mortgage loans included in accrued interest and accounts receivable of $1.0 billion and $1.1 billion, respectively, resulting from voluntary repurchases of loans. Substantially all of these loans and real estate are insured or guaranteed by U.S. government agencies. For additional information, refer to Note 14. Options to repurchase delinquent loans Residential mortgage: Liquidation losses 2016 2015 $ 57,543 $ 66,708 $ Note 17 - Goodwill and Mortgage servicing rights Notes to consolidated financial statements 239 JPMorgan Chase & Co./2016 Annual Report (a) Total assets held in securitization-related SPES were $199.6 billion and $233.6 billion, respectively, at December 31, 2016 and 2015. The $148.9 billion and $169.6 billion, respectively, of loans securitized at December 31, 2016 and 2015, excludes: $46.4 billion and $62.4 billion, respectively, of securitized loans in which the Firm has no continuing involvement, and $4.3 billion and $1.6 billion, respectively, of loan securitizations consolidated on the Firm's Consolidated balance sheets at December 31, 2016 and 2015. $ 148,910 $ 169,576 $ 12,110 $ 15,581 $ 3,752 1,160 $ 1,946 1,087 1,431 643 375 2,890 $ 1,808 8,325 $ 5,448 6,169 $ 4,186 1,755 80,319 71,464 22,549 19,903 (d) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. 179 (b) Excludes the value of MSRS retained upon the sale of loans. (c) Gains on loan sales include the value of MSRs. 41,928 $ 55,377 299 $ 316 2015 Year ended December 31, (in millions) The following table summarizes the activities related to loans sold to the U.S. GSES, loans in securitization transactions pursuant to Ginnie Mae guidelines, and other third-party-sponsored securitization entities. JPMorgan Chase & Co./2016 Annual Report 238 See Note 17 for additional information about the impact of the Firm's sale of certain excess MSRs. 2014 guidelines; these loans are typically insured or guaranteed by another U.S. government agency. The Firm does not consolidate the securitization vehicles underlying these transactions as it is not the primary beneficiary. For a limited number of loan sales, the Firm is obligated to share a portion of the credit risk associated with the sold loans with the purchaser. See Note 29 for additional information about the Firm's loan sales- and securitization-related indemnifications. transactions pursuant to Ginnie Mae guidelines, and other third-party-sponsored securitization entities Loans and excess MSRS sold to U.S. government- sponsored enterprises, loans in securitization (d) Key assumptions used to measure residential mortgage retained interests originated during the year included weighted-average life (in years) of 4.5, 4.2 and 5.9 for the years ended December 31, 2016, 2015 and 2014, respectively, and weighted-average discount rate of 4.2%, 2.9% and 3.4% for the years ended December 31, 2016, 2015 and 2014, respectively. Key assumptions used to measure commercial and other retained interests originated during the year included weighted-average life (in years) of 6.2, 6.2 and 6.5 for the years ended December 31, 2016, 2015 and 2014, respectively, and weighted-average discount rate of 5.8%, 4.1% and 4.8% for the years ended December 31, 2016, 2015 and 2014, respectively. (e) Includes commercial mortgage and student loan securitizations. (c) Includes prime/Alt-A, subprime, and option ARMS. Excludes certain loan securitization transactions entered into with Ginnie Mae, Fannie Mae and Freddie Mac. (b) Includes cash paid by the Firm to reacquire assets from off-balance sheet, nonconsolidated entities - for example, loan repurchases due to representation and warranties and servicer "clean-up" calls. (a) Excludes re-securitization transactions. In addition to the amounts reported in the securitization activity tables above, the Firm, in the normal course of business, sells originated and purchased mortgage loans and certain originated excess MSRs on a nonrecourse basis, predominantly to U.S. government sponsored enterprises ("U.S. GSES”). These loans and excess MSRs are sold primarily for the purpose of securitization by the U.S. GSES, who provide certain guarantee provisions (e.g., credit enhancement of the loans). The Firm also sells loans into securitization transactions pursuant to Ginnie Mae 52,869 $ 42,161 $ 55,802 2016 Carrying value of loans sold 52,444 $ 222 $ $ Gains on loan sales(c)(d) $ Total proceeds received from loan sales(b) 55,117 41,615 51,852 Proceeds from loans sales as securities(a) 260 313 $ 592 $ sales as cash Proceeds received from loan $ (a) Predominantly includes securities from U.S. GSES and Ginnie Mae that are generally sold shortly after receipt. primarily in its CCB and CIB businesses. Depending on the 2,598 Firm-sponsored mortgage and other securitization trusts The Firm securitizes (or has securitized) originated and purchased residential mortgages, commercial mortgages and other consumer loans (including student loans) 35 (62) 98 (39) 59 Reclassification adjustment for realized (gains)/losses included in net income (c)(d) 360 (134) 226 180 (67) (97) 113 9 (15) Net change (90) 34 (56) 83 (32) 51 74 (30) (24) (282) 168 (450) 99 (102) (162) 160 (1,876) 1,885 682 (706) (1,194) (1,638) 588 (1,050) 1,179 1,698 (659) 1,039 1 (3) (2) 9 (24) (15) 60 (71) (11) Net change Cash flow hedges: Net unrealized gains/(losses) arising during the period 44 Defined benefit pension and OPEB plans: Prior service credits arising during the period (53) (22) (44) 17 (27) Settlement loss/(gain) 4 (1) 3 Foreign exchange and other 77 (25) 52 33 (58) (25) 39 (32) 7 Net change (64) 36 (28) 308 (197) 111 14 262 (36) 14 21 (32) Net gains/(losses) arising during the period (366) 145 (221) 29 (47) (18) (1,697) 688 (1,009) Reclassification adjustments included in net income(e): Amortization of net loss 257 (97) 160 282 (106) 176 72 (29) 43 Prior service costs/(credits) (36) (22) (1,683) (261) 29 (1,141) $ 1,199 (11) 44 (1,018) ΝΑ 990 Balance at December 31, 2014 Net change $ 4,773 $ (147) ΝΑ $ $ (2,342) ΝΑ $ 2,189 (2,144) (15) 51 111 ΝΑ (1,997) (95) (1,324) $ (139) 3,797.5 5.29 (a) Excluded from the computation of diluted EPS (due to the antidilutive effect) were certain options issued under employee benefit plans. The aggregate number of shares issuable upon the exercise of such options was not material for the years ended December 31, 2016 and 2015 and were 1 million for the year ended December 31, 2014. (b) Participating securities were included in the calculation of diluted EPS using the two-class method, as this computation was more dilutive than the calculation using the treasury stock method. 248 JPMorgan Chase & Co./2016 Annual Report Note 25 - Accumulated other comprehensive income/(loss) AOCI includes the after-tax change in unrealized gains and losses on investment securities, foreign currency translation adjustments (including the impact of related derivatives), cash flow hedging activities, and net loss and prior service costs/(credit) related to the Firm's defined benefit pension and OPEB plans. Effective January 1, 2016, the Firm adopted new accounting guidance related to the recognition and measurement of financial liabilities where the fair value option has been elected. This guidance requires the portion of the total change in fair value caused by changes in the Firm's own credit risk ("DVA") to be presented separately in OCI; previously these amounts were recognized in net income. The guidance was required to be applied as of the beginning of the fiscal year of adoption by means of a cumulative effect adjustment to the Consolidated balance sheets, which resulted in a reclassification from retained earnings to AOCI. Unrealized gains/(losses) Accumulated Year ended December 31, (in millions) on investment securities(a) Translation adjustments, net of hedges Cash flow hedges Defined benefit pension DVA on fair value option elected and OPEB plans liabilities other comprehensive income/(loss) Balance at December 31, 2013 Net change $ 2,798 1,975 $ (136) $ Balance at December 31, 2015 Cumulative effect of change in accounting principle $ 2,629 $ (162) 2015 2014 Year ended December 31, (in millions) Pre-tax Tax effect After-tax Pre-tax Tax effect Tax After-tax Pre-tax effect After-tax Unrealized gains/(losses) on investment securities: Net unrealized gains/(losses) arising during the period Reclassification adjustment for realized (gains)/losses included in net income(a) Net change Translation adjustments: Translation (b) Hedges(b) $ (1,628) $ 611 $ (1,017) $ (3,315) $ 1,297 $ (2,018) $ 3,193 $ (1,170) $ 2,023 (141) (1,769) 53 664 (88) (1,105) (202) (3,517) 76 1,373 (126) (2,144) (77) 3,116 2016 (48) 1,975 The following table presents the pre-tax and after-tax changes in the components of OCI. (1,175) $ (44) $ (2,231) ΝΑ $ 192 154 154 Net change (1,105) Balance at December 31, 2016 $ 1,524 $ (2) (164) (56) $ (100) (28) $ (2,259) (330) (1,521) (176) $ (a) Represents the after-tax difference between the fair value and amortized cost of securities accounted for as AFS, including net unamortized unrealized gains and losses related to AFS securities transferred to HTM. 3,732.8 6.00 $ 665 DVA on fair value option elected liabilities, net change: $ (529) $ Total other comprehensive income/(loss) (785) (735) Deferred tax assets, net of valuation allowance $ 22,014 $ 22,846 Deferred tax liabilities Depreciation and amortization $ 3,294 $ Valuation allowance 3,167 4,807 8.55% (529) (445) $ (275) Impact on fair value of 10% adverse change $ (231) Impact on fair value of 20% adverse change Weighted-average option adjusted spread Impact on fair value of 100 basis points adverse change The sensitivity analysis in the preceding table is hypothetical and should be used with caution. Changes in fair value based on variation in assumptions generally cannot be easily extrapolated, because the relationship of the change in the assumptions to the change in fair value are often highly interrelated and may not be linear. In this table, the effect that a change in a particular assumption may have on the fair value is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another, which would either magnify or counteract the impact of the initial change. $ (248) $ (258) CPR: Constant prepayment rate. Impact on fair value of 200 basis points adverse change (28) Mortgage servicing rights, net of hedges 23.581 22,799 2,602 Income before income tax expense (a) For purposes of this table, non-U.S. income is defined as income generated from operations located outside the U.S. U.S. federal income taxes have not been provided on the undistributed earnings of certain non-U.S. subsidiaries, to the extent that such earnings have been reinvested abroad for an indefinite period of time. Based on JPMorgan Chase's JPMorgan Chase & Co./2016 Annual Report ongoing review of the business requirements and capital needs of its non-U.S. subsidiaries, combined with the formation of specific strategies and steps taken to fulfill these requirements and needs, the Firm has determined that the undistributed earnings of certain of its subsidiaries would be indefinitely reinvested to fund current and future growth of the related businesses. As management does not intend to use the earnings of these subsidiaries as a source of funding for its U.S. operations, such earnings will not be distributed to the U.S. in the foreseeable future. For 2016, pretax earnings of $3.8 billion were generated and will be indefinitely reinvested in these subsidiaries. At December 31, 2016, the cumulative amount of undistributed pretax earnings in these subsidiaries were $38.4 billion. If the Firm were to record a deferred tax liability associated with these undistributed earnings, the amount would be $8.8 billion at December 31, 2016. These undistributed earnings are related to subsidiaries located predominantly in the U.K. where the 2016 tax rate was 28%. Affordable housing tax credits The Firm recognized $1.7 billion, $1.6 billion and $1.6 billion of tax credits and other tax benefits associated with investments in affordable housing projects within income tax expense for the years 2016, 2015 and 2014, respectively. The amount of amortization of such investments reported in income tax expense under the current period presentation during these years was $1.2 billion, $1.1 billion and $1.1 billion, respectively. The carrying value of these investments, which are reported in other assets on the Firm's Consolidated balance sheets, was $8.8 billion and $7.7 billion at December 31, 2016 and 2015, respectively. The amount of commitments related to these investments, which are reported in accounts payable and other liabilities on the Firm's Consolidated balance sheets, was $2.8 billion and $2.0 billion at December 31, 2016 and 2015, respectively. Deferred taxes Deferred income tax expense/(benefit) results from differences between assets and liabilities measured for financial reporting purposes versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. If a deferred tax asset is determined to be unrealizable, a valuation allowance is established. The significant components of deferred tax assets and liabilities are reflected in the following table as of December 31, 2016 and 2015. December 31, (in millions) Deferred tax assets Allowance for loan losses Employee benefits Accrued expenses and other Non-U.S. operations Tax attribute carryforwards Gross deferred tax assets 2016 2015 $ 5,534 $ 5,343 2,911 2,972 6,831 7,299 5,368 5,365 2,155 3,560 2,511 2,490 Total CCB mortgage fees and related income (916) expected cash flows due to collection/realization of Changes in MSR asset fair value 2,776 3,303 2,336 Loan servicing revenue Operating revenue: Net mortgage servicing revenue: 9.81% 9.41% Weighted-average prepayment speed assumption ("CPR") $ 853 $ 769 $1,190 Net production revenue CCB mortgage fees and related income 2014 2015 2016 2015 2016 (in millions, except rates) December 31, The table below outlines the key economic assumptions used to determine the fair value of the Firm's MSRs at December 31, 2016 and 2015, and outlines the sensitivities of those fair values to immediate adverse changes in those assumptions, as defined below. Year ended December 31, (in millions) The following table presents the components of mortgage fees and related income (including the impact of MSR risk management activities) for the years ended December 31, 2016, 2015 and 2014. Total operating revenue 250 1,420 (905) 2,370 1,742 1,637 revenue Total net mortgage servicing (117) 217 Total risk management 1,796 288 380 and other Change in derivative fair value (245) (218) (91) assumptions in model(b) value due to other inputs and Other changes in MSR asset fair (160) (1,606) (72) and other(a) due to market interest rates Changes in MSR asset fair value Risk management: 2,398 (917) 1,859 (1,018) 2014 $23,422 $ 26,651 7,885 $34,536 Income tax expense/(benefit) Year ended December 31, (in millions) U.S. federal Non-U.S. U.S. state and local 2016 2015 2014 Current income tax expense/(benefit) $ 2,488 1,760 The components of income tax expense/(benefit) included in the Consolidated statements of income were as follows for each of the years ended December 31, 2016, 2015, and 2014. $ 3,160 1,220 1,353 904 547 857 Total current income tax expense/ (benefit) 5,152 4,927 4,592 Deferred income tax expense/(benefit) 4,364 1,213 $ 2,382 Increase/(decrease) in tax rate resulting from: 2014 35.0% 2015 35.0% 199 $ (330) $ $ $ - $ $ $ $ (2,451) $ 930 $ (1,521) $ (3,117) $ 1,120 $ (1,997) $ 1,567 $ (577) $ 990 (a) The pre-tax amount is reported in securities gains in the Consolidated statements of income. (b) Reclassifications of pre-tax realized gains/(losses) on translation adjustments and related hedges are reported in other income/expense in the Consolidated statements of income. The amounts were not material for the periods presented. (c) The pre-tax amounts are predominantly recorded in net interest income in the Consolidated statements of income. (d) In 2015, the Firm reclassified approximately $150 million of net losses from AOCI to other income because the Firm determined that it is probable that the forecasted interest payment cash flows will not occur. For additional information, see Note 6. (e) The pre-tax amount is reported in compensation expense in the Consolidated statements of income. JPMorgan Chase & Co./2016 Annual Report 249 Notes to consolidated financial statements Note 26 - Income taxes JPMorgan Chase and its eligible subsidiaries file a consolidated U.S. federal income tax return. JPMorgan Chase uses the asset and liability method to provide income taxes on all transactions recorded in the Consolidated Financial Statements. This method requires that income taxes reflect the expected future tax consequences of temporary differences between the carrying amounts of assets or liabilities for book and tax purposes. Accordingly, a deferred tax asset or liability for each temporary difference is determined based on the tax rates that the Firm expects to be in effect when the underlying items of income and expense are realized. JPMorgan Chase's expense for income taxes includes the current and deferred portions of that expense. A valuation allowance is established to reduce deferred tax assets to the amount the Firm expects to realize. Due to the inherent complexities arising from the nature of the Firm's businesses, and from conducting business and being taxed in a substantial number of jurisdictions, significant judgments and estimates are required to be made. Agreement of tax liabilities between JPMorgan Chase and the many tax jurisdictions in which the Firm files tax returns may not be finalized for several years. Thus, the Firm's final tax-related assets and liabilities may ultimately be different from those currently reported. Effective tax rate and expense A reconciliation of the applicable statutory U.S. income tax rate to the effective tax rate for each of the years ended December 31, 2016, 2015 and 2014, is presented in the following table. Effective tax rate Year ended December 31, Statutory U.S. federal tax rate 2016 35.0% 3,890 (73) (95) 71 Business tax credits (3.9) (3.7) (3.3) Nondeductible legal expense 0.3 0.8 2.3 Tax audit resolutions - (5.7) (1.4) Other, net (0.6) (0.3) (1.0) Effective tax rate 28.4% 20.4% 29.2% Year ended December 31, (in millions) 2016 (a) Predominantly includes earnings of U.K. subsidiaries that are deemed to be reinvested indefinitely. U.S. Non-U.S.(a) (2.0) 2015 $23,191 7,511 7,277 $ 30,702 $ 30,699 (3.9) Non-U.S. subsidiary earnings (a) 360 215 401 U.S. federal Non-U.S. U.S. state and local Total deferred income tax expense/(benefit) Total income tax expense 4,651 1,333 4,362 $ 9,803 $ 6,260 $ 8,954 Total income tax expense includes $55 million, $2.4 billion and $451 million of tax benefits recorded in 2016, 2015, and 2014, respectively, as a result of tax audit resolutions. Tax effect of items recorded in stockholders' equity The preceding table does not reflect the tax effect of certain items that are recorded each period directly in stockholders' equity. The tax effect of all items recorded directly to stockholders' equity resulted in an increase of $925 million in 2016, an increase of $1.5 billion in 2015, and a decrease of $140 million in 2014. Effective January 1, 2016, the Firm adopted new accounting guidance related to employee share-based payments. As a result of the adoption of this new guidance, all excess tax benefits (including tax benefits from dividends or dividend equivalents) on share-based payment awards are recognized within income tax expense in the Consolidated statements of income. In prior years these tax benefits were recorded as increases to additional paid-in capital. Results from Non-U.S. earnings The following table presents the U.S. and non-U.S. components of income before income tax expense for the years ended December 31, 2016, 2015 and 2014. U.S. state and local income taxes, net of U.S. federal income tax benefit 2.4 1.5 2.7 Tax-exempt income (3.1) (3.3) (3.1) (1.7) 3,649.8 6.19 $ applicable statute of limitations Balance at December 31, Net income per share $ 181,789 $ 179,233 Subsidiaries Federal Home Loan Banks advances: Fixed rate $ 5 $ 31 $ 143 $ 80,891 $ $ 191 Variable rate Interest rates(a) 11,340 0.84-1.01% 57,000 0.83-1.21% 11,000 0.41-0.67% 79,340 0.41-1.21% Senior debt: Fixed rate $ 179 $ 73,959 26,939 $ $ 58,920 $ 128,967 15,497 0.17-7.25% 7,399 0.45-6.40% Subordinated debt: Fixed rate Variable rate $ 2,096 864 $ 152 372 $ 14,563 $ 16,811 9 Interest rates (a) 0.82-6.13% 1.93-8.53% 3.38-8.00% 34,766 0.09-7.25% 1,245 0.82-8.53% $ 117,758 44,178 0.16-7.25% $ 16,250 1,047 1.06-8.53% Subtotal Variable rate Interest rates(a) 339 4,520 1.29-1.49% $ 3,100 11,860 0.00-7.50% $ 4,890 2,999 1.30-7.50% $ 71,991 8.25% $ 19,354 6.00-8.25% $ 111,111 $ $ 706 $ 706 $ -% -% 1,639 1.39-8.75% - $ $ 2,345 $ 2,345 $ 145,950 $ 102,590 $ 295,245 $ 12,766 6,281 0.98-7.87% $ 748 $ 18,678 14,681 0.39-7.87% -% $ 57,938 6.00% Total long-term beneficial interests(e) $ 8,329 19,379 0.00-7.50% Subordinated debt: Fixed rate $ 3,562 $ $ 322 $ 3,884 Variable rate Interest rates(a) Subtotal $ 19,766 Junior subordinated debt: Fixed rate $ Variable rate Interest rates (a) Subtotal $ Total long-term debt (b)(c)(d) $ 46,705 Long-term beneficial interests: Fixed rate $ Variable rate Interest rates 5,164 6,438 0.74-5.23% $ 11,602 $ 19,047 12,109 11,870 0.09-6.40% $ Noninterest-bearing $ 400,831 $ 392,721 Interest-bearing (included $12,245 and $10,916 at fair value) (a) 737,949 Total deposits in U.S. offices 1,138,780 663,004 1,055,725 Non-U.S. offices Noninterest-bearing 2015 (b) 14,489 Interest-bearing (included $1,667 and $1,600 at fair value)(a) 221,635 209,501 (b) Total deposits in non-U.S. offices 236,399 223,990 Total deposits $ 1,375,179 $1,279,715 14,764 2016 U.S. offices December 31, (in millions) (498) All other 1 2 3 Mortgage fees and related income $2,491 $ 2,513 $3,563 (a) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (b) Represents the aggregate impact of changes in model inputs and assumptions such as projected cash flows (e.g., cost to service), discount rates and changes in prepayments other than those attributable to changes in market interest rates (e.g., changes in prepayments due to changes in home prices). JPMorgan Chase & Co./2016 Annual Report 243 Notes to consolidated financial statements Note 18 - Premises and equipment Premises and equipment, including leasehold improvements, are carried at cost less accumulated depreciation and amortization. JPMorgan Chase computes depreciation using the straight-line method over the estimated useful life of an asset. For leasehold improvements, the Firm uses the straight-line method computed over the lesser of the remaining term of the leased facility or the estimated useful life of the leased asset. JPMorgan Chase capitalizes certain costs associated with the acquisition or development of internal-use software. Once the software is ready for its intended use, these costs are amortized on a straight-line basis over the software's expected useful life and reviewed for impairment on an ongoing basis. Note 19 - Deposits At December 31, 2016 and 2015, noninterest-bearing and interest-bearing deposits were as follows. Note 20 - Accounts payable and other liabilities Accounts payable and other liabilities consist of brokerage payables, which includes payables to customers, dealers and clearing organizations, and payables from security purchases that did not settle; income taxes payables; accrued expense, including interest-bearing liabilities; and all other liabilities, including litigation reserves and obligations to return securities received as collateral. The following table details the components of accounts payable and other liabilities. December 31, (in millions) Brokerage payables 2015 2016 $ 109,842 $ 107,632 80,701 70,006 $ 177,638 Accounts payable and other liabilities Total $ 190,543 (a) Includes structured notes classified as deposits for which the fair value option has been elected. For further discussion, see Note 4. (b) Prior periods have been revised to conform with current period presentation. At December 31, 2016 and 2015, time deposits in denominations of $250,000 or more were as follows. 2,044 2021 3,988 188 4,176 After 5 years Total 3,889 3,889 $ 47,912 $ 55,317 $ 103,229 244 JPMorgan Chase & Co./2016 Annual Report Note 21 - Long-term debt JPMorgan Chase issues long-term debt denominated in various currencies, predominantly U.S. dollars, with both fixed and variable interest rates. Included in senior and subordinated debt below are various equity-linked or other indexed instruments, which the Firm has elected to measure at fair value. Changes in fair value are recorded in principal transactions revenue in the Consolidated statements of income. The following table is a summary of long-term debt carrying values (including unamortized premiums and discounts, issuance costs, valuation adjustments and fair value adjustments, where applicable) by remaining contractual maturity as of December 31, 2016. By remaining maturity at December 31, (in millions, except rates) Parent company Senior debt: 2015 Total Total 2016 Under 1 year 1-5 years After 5 years Fixed rate 39 Variable rate Interest rates (a) 2,005 2,134 December 31, (in millions) U.S. offices Non-U.S. offices Total 2016 2015 $ 26,180 $ 64,519 55,249 48,091 $ 81,429 $ 112,610 At December 31, 2016, the maturities of interest-bearing time deposits were as follows. December 31, 2016 (in millions) U.S. Non-U.S. Total 2017 $ 31,531 $ 54,846 $ 86,377 2018 4,433 176 4,609 2019 2,066 68 2020 $ 33,359 1,639 1.39-8.75% Each series of the Firm's preferred stock may be redeemed on any dividend payment date on or after the earliest redemption date for that series. All outstanding preferred stock series except Series I may also be redeemed following a "capital treatment event", as described in the terms of each series. Any redemption of the Firm's preferred stock is subject to non-objection from the Board of Governors of the Federal Reserve System (the "Federal Reserve"). Note 23 - Common stock At December 31, 2016 and 2015, JPMorgan Chase was authorized to issue 9.0 billion shares of common stock with a par value of $1 per share. Common shares issued (newly issued or distributed from treasury) by JPMorgan Chase during the years ended December 31, 2016, 2015 and 2014 were as follows. Year ended December 31, (in millions) Total issued - balance at January 1 Treasury - balance at January 1 Purchase of treasury stock Issued from treasury: Employee benefits and 2016 2015 2014 4,104.9 4,104.9 4,104.9 (441.4) (390.1) (348.8) (140.4) (89.8) (82.3) Redemption rights compensation plans 32.8 39.8 Warrant exercise 11.1 4.7 Employee stock purchase plans 1.0 1.0 1.2 Total issued from treasury Total treasury - balance at December 31 38.1 26.0 Dividends on fixed-rate preferred stock are payable quarterly. Dividends on fixed-to-floating-rate preferred stock are payable semiannually while at a fixed rate, and become payable quarterly after converting to a floating rate. Each series of preferred stock has a liquidation value and redemption price per share of $10,000, plus accrued but unpaid dividends. (a) Represented by depositary shares. 200,000 2,000 1/22/2014 6.750 Series U 100,000 1,000 3/10/2014 6.125 Series V 250,000 2,500 Series X 160,000 1,600 Series Z 200,000 2,000 6/9/2014 9/23/2014 4/21/2015 5.000 6.100 5.300 5/1/2023 5/1/2023 LIBOR + 3.25 8/1/2023 8/1/2023 LIBOR + 3.30 2/1/2024 2/1/2024 LIBOR + 3.78 4/30/2024 4/30/2024 LIBOR + 3.33 7/1/2019 7/1/2019 LIBOR + 3.32 10/1/2024 10/1/2024 LIBOR + 3.33 5/1/2020 5/1/2020 LIBOR + 3.80 Total preferred stock 2,606,750 $ 26,068 38.5 41.0 Outstanding at December 31 (543.7) (441.4) (390.1) 3,561.2 3,663.5 3,714.8 3,618.5 3,700.4 3,763.5 6.24 $ 6.05 $ 5.33 Diluted earnings per share Year ended December 31, (in millions) 2016 2015 2014 Total number of shares of common stock repurchased Net income applicable to common stockholders $ 22,583 $ 22,406 $ 20,077 140.4 89.8 82.3 Aggregate purchase price of common stock repurchases $ 9,082 $ 5,616 $ 4,760 Total weighted-average basic shares outstanding 3,618.5 3,700.4 3,763.5 The Firm may, from time to time, enter into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it would not otherwise be repurchasing common equity - for example, during internal trading "blackout periods." All purchases under a Rule 10b5-1 plan must be made according to a predefined plan established when the Firm is not aware of material nonpublic information. For additional information regarding repurchases of the Firm's equity securities, see Part II, Item 5: Market for registrant's common equity, related stockholder matters and issuer purchases of equity securities, on page 22. As of December 31, 2016, approximately 154 million shares of common stock were reserved for issuance under various employee incentive, compensation, option and stock purchase plans, director compensation plans, and the Warrants. Add: Employee stock options, SARS, warrants and PSUs(a) 31.3 32.4 34.0 Total weighted-average diluted shares outstanding (b) $ Series S $ 22,583 $ 22,406 $ 20,077 521 JPMorgan Chase & Co./2016 Annual Report 247 Notes to consolidated financial statements At December 31, 2016, 2015, and 2014, respectively, the Firm had 24.9 million, 47.4 million and 59.8 million warrants outstanding to purchase shares of common stock (the "Warrants"). The Warrants are currently traded on the New York Stock Exchange, and they are exercisable, in whole or in part, at any time and from time to time until October 28, 2018. The original warrant exercise price was $42.42 per share. The number of shares issuable upon the exercise of each warrant and the warrant exercise price is subject to adjustment upon the occurrence of certain events, including, but not limited to, the extent to which regular quarterly cash dividends exceed $0.38 per share. As a result of the Firm's quarterly common stock dividend exceeding $0.38 per share commencing with the second quarter of 2014, the exercise price of the Warrants has been adjusted each subsequent quarter. As of December 31, 2016 the exercise price was $42.073 and the Warrant share number was 1.01. On June 29, 2016, in conjunction with the Federal Reserve's release of its 2016 CCAR results, the Firm's Board of Directors authorized a $10.6 billion common equity (i.e., common stock and warrants) repurchase program. As of December 31, 2016, $6.1 billion (on a settlement-date basis) of authorized repurchase capacity remained under the program. This authorization includes shares repurchased to offset issuances under the Firm's equity- based compensation plans. The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2016, 2015 and 2014, on a settlement-date basis. There were no warrants repurchased during the years ended December 31, 2016, 2015 and 2014. Note 24 - Earnings per share Earnings per share ("EPS") is calculated under the two-class method under which all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities based on their respective rights to receive dividends. JPMorgan Chase grants restricted stock and RSUs to certain employees under its stock-based compensation programs, which entitle recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock; these unvested awards meet the definition of participating securities. The following table presents the calculation of basic and diluted EPS for the years ended December 31, 2016, 2015 and 2014. Year ended December 31, (in millions, except per share amounts) 2016 2015 2014 Basic earnings per share Net income Less: Preferred stock dividends Net income applicable to common equity Less: Dividends and undistributed earnings allocated to participating securities Net income applicable to common stockholders Total weighted-average basic shares outstanding Net income per share $ 24,733 $ 24,442 $ 21,745 1,647 1,515 1,125 23,086 22,927 20,620 503 543 5.150 6.000 7/29/2013 1,500 JPMorgan Chase & Co./2016 Annual Report Note 22 - Preferred stock At December 31, 2016 and 2015, JPMorgan Chase was authorized to issue 200 million shares of preferred stock, in one or more series, with a par value of $1 per share. In the event of a liquidation or dissolution of the Firm, JPMorgan Chase's preferred stock then outstanding takes precedence over the Firm's common stock with respect to the payment of dividends and the distribution of assets. The following is a summary of JPMorgan Chase's non-cumulative preferred stock outstanding as of December 31, 2016 and 2015. Fixed-rate: Shares at December 31, 2016 and 2015(a) Carrying value at December 31, 2016 and 2015 (in millions) Issue date Contractual rate in effect at Earliest December 31, redemption 2016 date Date at which dividend Floating annual rate becomes floating rate of three-month LIBOR plus: Series O 125,750 $ 1,258 8/27/2012 5.500% 9/1/2017 ΝΑ ΝΑ Series P 246 90,000 The Firm redeemed $1.6 billion and $1.5 billion of trust preferred securities in the years ended December 31, 2016 and 2015, respectively. Junior subordinated deferrable interest debentures held by trusts that issued guaranteed capital debt securities At December 31, 2016, the Firm had outstanding eight wholly-owned Delaware statutory business trusts ("issuer trusts") that had issued trust preferred securities. 71,390 0.17-0.72% $ 5,550 20,588 0.47-7.28% $ 6,580 1,150 0.83-8.25% $ 105,449 717 3,252 0.83-8.75% $ 3,969 (f)(g) $288,651 $ 14,199 16,358 0.00-15.94% 1,962 0.39-5.94% $ 2,710 $ 30,557 (a) The interest rates shown are the range of contractual rates in effect at December 31, 2016 and 2015, respectively, including non-U.S. dollar fixed- and variable-rate issuances, which excludes the effects of the associated derivative instruments used in hedge accounting relationships, if applicable. The use of these derivative instruments modifies the Firm's exposure to the contractual interest rates disclosed in the table above. Including the effects of the hedge accounting derivatives, the range of modified rates in effect at December 31, 2016, for total long-term debt was (0.18)% to 8.88%, versus the contractual range of 0.00% to 8.75% presented in the table above. The interest rate ranges shown exclude structured notes accounted for at fair value. (b) Included long-term debt of $82.2 billion and $76.6 billion secured by assets totaling $205.6 billion and $171.6 billion at December 31, 2016 and 2015, respectively. The amount of long-term debt secured by assets does not include amounts related to hybrid instruments. (c) Included $37.7 billion and $33.1 billion of long-term debt accounted for at fair value at December 31, 2016 and 2015, respectively. (d) Included $7.5 billion and $5.5 billion of outstanding zero-coupon notes at December 31, 2016 and 2015, respectively. The aggregate principal amount of these notes at their respective maturities is $25.1 billion and $16.2 billion, respectively. The aggregate principal amount reflects the contractual principal payment at maturity, which may exceed the contractual principal payment at the Firm's next call date, if applicable. (e) Included on the Consolidated balance sheets in beneficial interests issued by consolidated VIES. Also included $120 million and $787 million accounted for at fair value at December 31, 2016 and 2015, respectively. Excluded short-term commercial paper and other short-term beneficial interests of $5.7 billion and $11.3 billion at December 31, 2016 and 2015, respectively. (f) At December 31, 2016, long-term debt in the aggregate of $81.8 billion was redeemable at the option of JPMorgan Chase, in whole or in part, prior to maturity, based on the terms specified in the respective instruments. (g) The aggregate carrying values of debt that matures in each of the five years subsequent to 2016 is $46.7 billion in 2017, $49.4 billion in 2018, $32.2 billion in 2019, $33.8 billion in 2020 and $30.6 billion in 2021. JPMorgan Chase & Co./2016 Annual Report 245 Notes to consolidated financial statements The weighted-average contractual interest rates for total long-term debt excluding structured notes accounted for at fair value were 2.49% and 2.34% as of December 31, 2016 and 2015, respectively. In order to modify exposure to interest rate and currency exchange rate movements, JPMorgan Chase utilizes derivative instruments, primarily interest rate and cross-currency interest rate swaps, in conjunction with some of its debt issues. The use of these instruments modifies the Firm's interest expense on the associated debt. The modified weighted-average interest rates for total long-term debt, including the effects of related derivative instruments, were 2.01% and 1.64% as of December 31, 2016 and 2015, respectively. JPMorgan Chase & Co. has guaranteed certain long-term debt of its subsidiaries, including both long-term debt and structured notes. These guarantees rank on parity with the Firm's other unsecured and unsubordinated indebtedness. The amount of such guaranteed long-term debt and structured notes was $3.9 billion and $152 million at December 31, 2016 and 2015, respectively. The Firm's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings or stock price. The junior subordinated deferrable interest debentures issued by the Firm to the issuer trusts, totaling $2.3 billion and $4.0 billion at December 31, 2016 and 2015, respectively, were reflected on the Firm's Consolidated balance sheets in long-term debt, and in the table on the preceding page under the caption “Junior subordinated debt." The Firm also records the common capital securities issued by the issuer trusts in other assets in its Consolidated balance sheets at December 31, 2016 and 2015. Beginning in 2014, the debentures issued to the issuer trusts by the Firm, less the common capital securities of the issuer trusts, began being phased out from inclusion as Tier 1 capital under Basel III and they were fully phased out as of December 31, 2016. As of December 31, 2015, $992 million of these debentures qualified as Tier 1 capital. As of December 31, 2016 and 2015, $1.4 billion and $3.0 billion, respectively, qualified as Tier 2 capital. Decreases related to a lapse of 900 5.450 1,425 Series BB 115,000 1,150 6/4/2015 7/29/2015 6.100 9/1/2020 ΝΑ ΝΑ 6.150 9/1/2020 NA ΝΑ Fixed-to-floating-rate: Series I 600,000 6,000 4/23/2008 7.900% 4/30/2018 4/30/2018 LIBOR + 3.47% Series Q 150,000 1,500 4/23/2013 Series R 150,000 142,500 2/5/2013 Series AA ΝΑ 3/1/2018 ΝΑ ΝΑ Series T 92,500 925 1/30/2014 6.700 3/1/2019 ΝΑ ΝΑ Series W 88,000 880 6/23/2014 6.300 9/1/2019 NA ΝΑ Series Y 143,000 1,430 2/12/2015 6.125 3/1/2020 ΝΑ $ 9.54% 19,881 Unrecognized tax benefits At December 31, 2016, 2015 and 2014, JPMorgan Chase's unrecognized tax benefits, excluding related interest expense and penalties, were $3.5 billion, $3.5 billion and $4.9 billion, respectively, of which $2.6 billion, $2.1 billion and $3.5 billion, respectively, if recognized, would reduce the annual effective tax rate. Included in the amount of unrecognized tax benefits are certain items that would not affect the effective tax rate if they were recognized in the Consolidated statements of income. These unrecognized items include the tax effect of certain temporary differences, the portion of gross state and local unrecognized tax benefits that would be offset by the benefit from associated U.S. federal income tax deductions, and the portion of gross non-U.S. unrecognized tax benefits that would have offsets in other jurisdictions. JPMorgan Chase is presently under audit by a number of taxing authorities, most notably by the Internal Revenue Service as summarized in the Tax examination status table below. As JPMorgan Chase is presently under audit by a number of taxing authorities, it is reasonably possible that over the next 12 months the resolution of these examinations may increase or decrease the gross balance of unrecognized tax benefits by as much as $800 million. Upon settlement of an audit, the change in the unrecognized tax benefit would result from payment or income statement recognition. The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits for the years ended December 31, 2016, 2015 and 2014. Year ended December 31, (in millions) 2016 2014 $ 3,497 $ 4,911 $ 5,535 Tax examination status JPMorgan Chase is continually under examination by the Internal Revenue Service, by taxing authorities throughout the world, and by many state and local jurisdictions throughout the U.S. The following table summarizes the status of significant income tax examinations of JPMorgan Chase and its consolidated subsidiaries as of December 31, 2016. Periods under examination December 31, 2016 JPMorgan Chase - U.S. 2003 - 2005 JPMorgan Chase - U.S. 2006-2010 2011-2013 Notes to consolidated financial statements Status 251 The valuation allowance at December 31, 2016, was due to losses associated with non-U.S. subsidiaries. (477) 4,968 Leasing transactions 4,053 3,042 4,572 4,285 5,493 4,419 22,219 $ (205) $ 2,965 Non-U.S. operations Other, net Gross deferred tax liabilities Net deferred tax (liabilities)/assets JPMorgan Chase has recorded deferred tax assets of $2.2 billion at December 31, 2016, in connection with U.S. federal and non-U.S. NOL carryforwards and foreign tax credit carryforwards. At December 31, 2016, total U.S. federal NOL carryforwards were approximately $3.8 billion and non-U.S. NOL carryforwards were $142 million. If not utilized, the U.S. federal NOL carryforwards will expire between 2025 and 2036 and the non-U.S. NOL carryforwards will expire in 2017. Foreign tax credit carryforwards were $776 million and will expire between 2022 and 2026. JPMorgan Chase & Co./2016 Annual Report At Appellate level 2015 JPMorgan Chase - U.S. JPMorgan Chase - New York State 1,028 477 Decreases based on tax positions related to prior periods (785) (2,646) (1,902) Decreases related to cash 583 settlements with taxing authorities (204) Field examination of amended returns; certain matters at Appellate level JPMorgan Chase & Co./2016 Annual Report 252 At December 31, 2016 and 2015, in addition to the liability for unrecognized tax benefits, the Firm had accrued $687 million and $578 million, respectively, for income tax- related interest and penalties. After-tax interest expense/(benefit) and penalties related to income tax liabilities recognized in income tax expense were $86 million, $(156) million and $17 million in 2016, 2015 and 2014, respectively. $ 3,450 $ 3,497 $ 4,911 (51) (56) related to prior periods (9) 810 Field Examination Increases based on tax positions 2008 - 2011 Field Examination Field Examination 2011-2012 Field Examination Field examination of certain select entities 2008-2011 JPMorgan Chase - U.K. 2006 - 2014 Balance at January 1, Increases based on tax positions related to the current period JPMorgan Chase - New York City JPMorgan Chase - California 408 262 Jan. '06 "Mortgage-backed securities (MBS) Dec. '16 Mar. '14 Jun. '11 Sep. '08 Mar. '14 Dec. '16 Jun. '11 Sep. '08 Source: Haver; Federal Reserve Bank of New York $100 $2,000 Jan. '06 4. How has regulation affected monetary policy, the flow of bank credit and the growth of the economy? 24 Think of additional bankers, bank branches and geographies, which likely would have led to additional lending. (On the following pages, we make it clear that this would have been the case in mortgage lending.) I would like to focus on how liquidity policies may have impacted the effectiveness of mone- tary policy and lending. The chart on page 25 shows bank loans vs. bank deposits from 2006 to 2016. During the last several decades, deposits and loans were mostly balanced. You can see that stopped being true after the start of the Great Recession. Today, loans are approximately $2 trillion less than deposits. 24 Bank Loans and Bank Deposits 2006-2016 ($ in trillions) $14.0 $12.0 $10.0 $8.0 $2,500- It is extremely important that we analyze how new capital and liquidity rules affect the creation of credit; i.e., lending. We have yet to see thorough, thoughtful analysis on this subject by economists - because in this case, it is very hard to calculate what might have been counterfactual. However, it seems clear that if banks had been able to use more of their capital and liquidity, they would have been more aggressive in terms of expanding: $200 at December 31, $3,500 $6.0 Finally, America should eliminate its "gold plating" of international standards. American regulators took the new Basel standards across a wide variety of calcula- tions and asked for more. If JPMorgan Chase could use the same international standards as other international banks, it would free up a material amount of capital. The removal of the GSIB surcharge “gold plating” alone would free up $15 billion of equity capital – an amount that could support almost $190 billion of loans. In addition, America gold plated operational risk capital, liquidity rules, SLR rules and TLAC rules. Later in this letter, we will discuss international standards. Properly done and improved, modifying many of these regulatory standards could help finance the growth of the American economy without damaging the safety and soundness of the system. 4Match-funding ensures that the risk characteristics - e.g., interest rate, maturity - of the asset (e.g., loan) are offset by the liability (e.g., deposit) funding it. 3. How do certain regulatory policies impact money markets? Different from most banks, money center banks help large institutions - including governments, investors and large money market funds - move short-term funds around the system to where those funds are needed most. The recipients of these funds include financial institutions (including non- money center banks) and corporations that can have large daily needs to invest or borrow. The products that money center banks offer large institutions are predominantly deposits, securities, money market funds and short- term overnight investments called repurchase agreements. These involve enormous flows of funds, which money center banks handle easily, carefully and securely. They are gener- ally match-funded 4, almost no credit risk is taken, and most lending is done wholly and properly secured by Treasuries or govern- ment-guaranteed securities. These transac- tions represent a large part of JPMorgan Chase's balance sheet. Because of new rules, capital in many cases must be held on these short-term, virtually riskless activities, and we believe this has caused distortions in the marketplace. For example: 23 II. REGULATORY REFORM • Swap spreads, for the first time in history, turned negative, which means that corpo- rations need to pay a lot more to hedge their interest rate exposure. Reduction in broker-dealer inventories has impacted liquidity. $3,000- Many banks reject certain types of large deposits from some of their large institu- tional clients. In a peculiar twist of fate - and something difficult for our clients to understand through 2016, JPMorgan Chase turned away 3,200 large clients and $200 billion of their deposits even ($ in billions) though we could have taken them without incurring any risk whatsoever (we simply would have deposited the $200 billion at the central bank). The charts below shows some of the reduc- tion in banks' market-making abilities. We need to work closely with regulators to assess the impact of the new rules on specific markets, the cost and volatility of liquidity, and the potential cost of credit. We should be able to make some modest changes that in no way impact safety and soundness but improve markets. Total Repurchase Agreements Outstanding 2006-2016 ($ in billions) $600 $5,500 $5,000- $500 $4,500 $400 $4,000 $300 Dealer Positions across Treasuries, Agencies, MBS¹ and Corporates 2006-2016 $4.0 30%- $0.0 80% 70% 60% 50% 40%- approximately $200 billion in operational risk capital. For us, we hold excess operational risk capital which is not being utilized to support our economy. It was an unnecessarily large add-on. If you are going to have operational risk capital, it should be forward looking, fairly calculated, coordinated with other capital rules and consistent with reality. (Currently, if you exit a business that created operational risk capital, you are still, most likely, required to hold the operational risk capital.) 20% 10% 26 0% 2001 FICO scores >700 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 FICO scores between 660-700 2012 2013 2014 2015 FICO scores <660 Source: Urban Institute Housing Finance Policy Center II. REGULATORY REFORM Average FICO of Newly Originated 30-Year Purchase Loans, for the GSES and FHA 775 750 725 700 675 650 40 point increase 70 point increase 90% 100% Share of Borrowers with Strong Credit Has Increased Dramatically The chart below and the top chart on page 27 show the decline in lending to individuals with lower credit scores. The bottom chart on page 27 shows what is likely a related decline in the sales of new but lower priced homes. 2006 2007 II. REGULATORY REFORM 2008 2009 2010 2011 2012 2013 2014 2015 2016 Bank loans Bank deposits Source: Haver; Federal Reserve Bank $2.0 Many factors may influence this scenario, but there are two arguments at the bookends about why this happened: It is evident that banks reduced certain types of lending legitimately - think of some of the inappropriate subprime mortgage lending - but banks cut back on other types of lending as well because of the new rules; for example, small business lending due to CCAR and cross-border lending because of GSIB. The ensuing discussion shows how other regula- tory rules dramatically decreased mortgage lending, again slowing down the economy. It is clear that the transmission of monetary policy is different today from what it was in the past because of new capital and liquidity rules. What is not clear is how much these rules reduced lending. Again, working together, we should be able to figure it out and make appropriate improvements that enhance economic growth without damaging the safety of the system. 5. How can we reform mortgage markets to give qualified borrowers access to the credit they need? Much of what we consider good in America - a good job, stability and community involvement - is represented in the achieve- ment of homeownership. Owning a home is still the embodiment of the American Dream, and it is commonly the most important asset that most families have. So it is no surprise the financial crisis, which was caused in part by poor mortgage lending practices and which caused so much pain for American families and businesses, led to new regulations and enhanced supervi- sion. We needed to create a safer and better functioning mortgage industry. However, our 25 II. REGULATORY REFORM housing sector has been unusually slow to recover, and that may be partly due to restric- tions in mortgage credit. Seven major federal regulators and a long list of state and local regulators have overlapping jurisdiction on mortgage laws and wrote a plethora of new rules and regulations appro- priately focused on educating and protecting customers. While some of the rules are beneficial, many were hastily developed and layered upon existing rules without coordina- tion or calibration as to the potential effects. The result is a complex, highly risky and unpredictable operating environment that exposes lenders and servicers to dispropor- tionate legal liability and materially increases operational risks and costs. These actions resulted in: Mortgages that cost the consumer more A tightening credit box; i.e., mortgage lenders are less likely to extend credit to borrowers without a strong credit history An inhibition of the return of private capital to the housing industry The crowding out of resources to improve technology and the customer experience There was simply not enough loan demand due to a slow-growing economy. The new liquidity rules require banks to hold approximately $2 trillion at the Federal Reserve, whether or not there is loan demand. No one could credibly argue that there is no such thing as operational risk, separate and distinct from credit and market risk. All busi- nesses have operational risk (trucks crash, computers fail, lawsuits happen, etc.), but almost all businesses successfully manage it through their operating earnings and general resources. Basel standards required banks to hold capital for operational risk, and the United States "gold plated" this calculation. Banks in the United States in total now hold Finally, when you include long-term debt and preferred stock as loss absorbing capital, our total capital² is approximately $500 billion vs. true risk-weighted assets of $1.1 trillion.³ Essentially, since 2008, our total capital has gone from $387 billion to $500 billion, while actual risk-weighted assets have declined to $1.1 trillion. The GSIB capital surcharge forces large banks to add even more capital, based on some very complex calculations that are highly flawed and not risk based. In fact, the rules often penalize fairly risk-free activity, such as deposits held at the Fed and short-term secured financing. Likewise, the SLR rules force capital to be held on deposit at the Fed in Treasury securities and in other liquid securities. Neither calculation gives credit for operating margins, diversification or annuity streams of business. These calculations should, at a minimum, be significantly modified and balanced to promote lending and other policy goals, including maintaining deep and liquid capital markets, clearing derivatives and directing more private capital in the mortgage market. II. REGULATORY REFORM Total assets $2.2T +$300B $2.5T RWA $1.2T³ +$300B $1.5T4 Operational risk RWA $0 +$400B $400B Reported HQLA Liquidity ~$300B +~$486B $786B is $524 billion Fed funds purchased and securities loaned $193B -$27B or sold under repurchase agreements $166B Long-term debt and $172 billion $303B +$18B $321B liquidity and "bail-inable” debt. And finally, the firm would be forced to raise capital much earlier in the process. preferred stock² If Lehman failed anyway, regulators would now have the legal authority to put the firm in receivership (they did not have that ability back in 2007-2008). The moment that happened, unsecured debt of approximately $120 billion would be immediately converted to equity. Derivatives contracts would not be triggered, and cash would continue to move through the pipes of the financial system. In other words, due to the living wills, Too Big to Fail was solved before any additional rules were put in place. (I'm not going to go into detail on the living wills but will say that while they have some positive elements, they have become unnecessarily complex and costly, and they need to be simplified.) - $84B Tangible Total assets¹ 7.5% +350 bps 4.0% Basel III Advanced excluding operational risk RWA TCE/ 12.2%4 +520 bps 7.0%³ CET1 16.7% adjusted 2016 2008 common equity Our Fortress Balance Sheet There are more than 20 different major capital and liquidity requirements – and they often are inconsistent. For example, certain liquidity rules force a bank to hold an increasing amount of cash, essentially deposited at the Fed, but other rules require the bank to hold capital against this risk-free cash. An extraordinary number of calcula- tions need to be made as companies try to manage to avoid inadvertently violating one of the standards - a violation that rarely affects safety and soundness. To protect themselves, banks build enormous buffers - and buffers on top of buffers - or otherwise take unnecessary actions to ensure that they don't step over the line. And finally, if we We need consistent, transparent, simplified and more risk-based capital standards. A healthy banking system needs consistent and transparent capital and liquidity rules that are based on simplified and proper risk-based standards. This allows banks to use capital intelligently and to properly plan capital levels over the years. Any rules that are capricious or that cause an arbitrary reduction in the value of a bank's capital - and the value of the bank overall - can cause improper or inefficient risk taking. Finally, proper capital rules will allow a bank to do its job: to consistently finance the economy, in good times and, importantly, in bad times. 2. How and why should capital rules be changed? II. REGULATORY REFORM 19 Going back to the principles above, putting safety and soundness first is clearly correct, but regulators also need the ability to take into consideration the costs and impact on our economy in various scenarios. It is in this environment that regulators need certain authorities to stop the situation from getting worse. One important point: Under both Chapter 14 and Title II, there might be a short-term need for the Federal Deposit Insurance Corporation or the Fed to lend money, in the short run with proper collat- eral, to a failing or failed institution. This is because panic can cause a run on the bank, and it is far less painful to the economy if that bank's assets are not sold in fire sales. This lending is effectively fully secured, and no loss should ever be incurred. Again, any loss that did occur would be charged back to all the banks. This also gives banks an enor- mous incentive to be in favor of a properly designed, safe and sound system. may - But market panic will never disappear entirely, and regulations must be flexible enough to allow banks to act as a bulwark against it rather than forcing financial institutions into a defensive crouch that will only make things worse. There will be market panic again, and it won't affect just banks – it will affect the entire financial marketplace. Remember, banks were consistent providers of credit at existing prices into the crisis - the market was not. During the crisis, many companies could not raise money in the public markets, many securities did not trade, securities issu- ances dropped dramatically and many asset prices fell to valuation levels that virtually anticipated a Great Depression. Last time around, banks – in particular (and I say with pride) our bank - stood by their customers to provide capital and liquidity that helped them survive. However, today's capital and liquidity rules have created rigidity that will actually hurt banks' ability to stand against the tide as they did during the Great Reces- sion. This will mean that banks will survive the next market panic with plenty of cushion that could have been but not have been used to help customers, companies and communities. - This would provide specialized rules to quickly handle bankruptcy for banks. Whether a failed bank goes through Chapter 14, called "bankruptcy," or Title II, called "resolution" - these are essentially the same thing we should make the following point perfectly clear to the American people: A failed bank means the bank's board and management are discharged, its equity is worthless, compensation is clawed back to the extent of the law and the bank's name will forever be buried in the Hall of Shame. In addition, we should change the term “reso- lution" - as it sounds as if we are bailing out a failing bank (which couldn't be further from the truth). Whatever the term is called, it should be made clear that the process is the same as bankruptcy in any other industry. One lesson from the prior crisis is that the American public will not be satisfied without "Old Testament Justice." Last, there is a new push for Chapter 14 bankruptcy for banks, which we at JPMorgan Chase support. eligible for external TLAC 1 Excludes goodwill and intangible assets. B = billions We don't completely understand the Fed's assumptions and models - the Fed does not share them with us (we hope there will be more transparency and clarity in the future). But we do understand that the Fed's stress test shows results far worse than our own test because the Fed's stress test is not a fore- cast of what you actually think will happen. Instead, it appropriately makes additional assumptions about a company's likelihood to fail - that its trading losses will be far worse than expected, etc. The Fed wants to make sure the bank has enough capital if just about everything goes wrong. Finally, while we firmly believe banks should have a proper assessment of their qualitative abilities, this should not be part of a once-a- year stress test. Instead, it should be part of the Fed's regular exam process. The Fed and the banks should work together to continu- ously improve the quality of their processes while creating a consistent, safe and econ- omy-growing use of capital. It is clear that the banks have too much capital. Here is another critical point: The Fed's stress test of the 33 major banks estimates what each bank would lose assuming it were the worst bank in the crisis, which, of course, will not be true in the real world. But even if that happened, the chart below shows that if you combine all the banks' extreme losses, the total losses add up to less than 10% of the banks' combined capital. This definitively proves that there is excess capital in the system. And more of that capital can be safely used to finance the economy. Proper calibration of capital is critical to ensure not only that the system is safe and sound but that banks can use their capital to finance the economy. And we think it's clear that banks can use more of their capital to finance the economy without sacrificing safety and soundness. Had they been less afraid of potential CCAR stress losses, banks probably would have been more aggressive in making some small business loans, lower rated middle market loans and near-prime mortgages. Loss Absorbing Resources of U.S. SIFI Banks Combined ($ in billions) $1,749 $1,274 $475 2007¹ -2x $2,192 $1,173 $1,019 2016¹ ~10% Loan loss reserves, preferred stock and long-term debt ■Tangible common equity 1 Includes 2013's 18 participating CCAR banks as well as Bear Stearns, Countrywide, Merrill Lynch, National City, Wachovia and Washington Mutual. SIFI Systemically Important Financial Institution CCAR Comprehensive Capital Analysis and Review Source: SNL Financial; Federal Reserve Bank 22 22 $195 33 CCAR banks 2016 projected pre-tax net losses (severely adverse scenario) II. REGULATORY REFORM The global systemically important bank (GSIB) and supplementary leverage ratio (SLR) rules need to be modified. II. REGULATORY REFORM 21 The Federal Reserve's Comprehensive Capital Analysis and Review (CCAR) stress test estimates what our losses would be through a severely adverse event lasting over nine quarters, which approximates the severity and time of the Great Recession; e.g., high unem- ployment, counterparty failures, etc. The Fed estimates that in such a scenario, we would lose $31 billion over the ensuing nine quarters, which is easily manageable by JPMorgan Chase's capital base. My own view is that we would make money in almost every quarter in that type of environment, and this is supported by our having earned approximately $30 billion pre-tax over the course of the nine quarters during the real financial crisis. Our shareholders should know that we don't rely on one stress test a year - we conduct more than 200 each week across all of our riskiest exposures. We meet weekly; we analyze each exposure in multiple ways; we are extremely risk conscious. T = trillions bps = basis points 2 Includes trust preferred securities. 3 Reflects Basel I measure; CET1 reflects Tier 1 common. 4 Reflects Basel III Advanced Fully Phased-in measure. CET1 = Common equity Tier 1 ratio. CET1 ratios reflect the capital rule the firm was subject to at each reporting period TCE = Tangible common equity RWA = Risk-weighted assets HQLA = High quality liquid assets predominantly includes cash on deposit at central banks and unencumbered U.S. agency mortgage-backed securities, U.S. Treasuries and sovereign bonds Liquidity = HQLA plus unencumbered marketable securities and trapped liquidity not included in HQLA TLAC = Total loss absorbing capacity 20 2 Tangible common equity, long-term debt and preferred stock. 3 RWA less operational risk RWA. Operational risk capital should be significantly modified, if not eliminated. II. REGULATORY REFORM We have a fortress balance sheet - far more than the numbers imply. The chart on page 20 shows the dramatic improvement in our capital and liquidity numbers since 2008. Remember, we had enough capital and liquidity in 2008 to easily handle the crisis that ensued. The numbers are even better than they look on the chart for the following reasons: • • In 2008, there was no such thing as operational risk capital (not to say there wasn't operational risk but just that capital was not applied to it). If you measured our capital ratio on the same basis as in 2008 (that is, on an apples to apples basis), we wouldn't have just 12.2% today vs. 7% in 2008 - we would have 16.7% today vs. 7% in 2008. Since 2008, the regulatory definition of liquidity has been prescribed. Now, only deposits at a central bank, Treasuries and government-guaranteed mortgage-backed securities (plus a limited amount of sovereign and corporate bonds) count as liquidity. Many securities are not allowed to count as liquidity today - on the theory that they can sustain losses and occasion- ally become illiquid. While maybe not all 100% of the current value of these securi- ties should apply toward liquidity require- ments, they should count for something. If you did combine all of these categories as liquidity, our liquidity at JPMorgan Chase would have gone from $300 billion in 2008 to $786 billion today. And remember, our deposits - theoretically subject to “run on the bank" risk – total $1.4 trillion. Even in the Great Recession, the worst case for a bank was only a 30% loss of its deposits. - 625 In addition to our fortress balance sheet, we are well-diversified, and we have healthy margins and strong controls. These are all factors that dramatically improve safety and soundness, but they are not included in any measures. As you will see below, we can handle almost any stress. We believe in stress testing, but it could be improved and simplified. As you know, the Fed puts our company through one "severely adverse" stress test annually, which determines how we can use our capital, pay dividends, buy back stock and expand. We are great believers in stress testing but would like to make the following points: . enter another Great Recession, the need for these buffers increases, which inevitably will force a bank to reduce its lending. 2007 50% 2009 100% 90% 80% 70% 60% +$99B 40% 30% 20% 10% 0% 2011 Nonbank Source: Ginnie Mae Nonbank Share of New 30-Year FHA Originations 2012 2014 2015 2016 have kept returns on capital solidly below our target. This has led us to scale back our participation in the FHA lending program in favor of less burdensome lending programs that serve the same consumer base – and we are not alone. The chart above shows that nonbanks have gone from 20% to 80% of FHA originations. A first step to increasing participation in the FHA program could be the communication of support for only using the FCA, as originally intended, to penalize intentional fraud rather than immaterial or unintentional errors. Other changes that would help would be: • Improve and fully implement the Housing and Urban Development's (HUD) proposed defect taxonomy, clarifying liability for fraudulent activity. Revise certification requirements to make them more commercially reasonable. Simplify loss mitigation by allowing streamlined programs and aligning with industry standards. Eliminate costly, unnecessary and outdated requirements that make the cost of servicing an FHA loan significantly more expensive than a conventional loan. Mortgage servicing is too complex: National servicing standards would help. Mortgage servicing is a particularly complex business in which the cumulative impact of regulations has dramatically increased operational and compliance risk and costs (remember that costs are usually passed on to the customer). Mortgage servicing starts immediately after loan origination (loan origination also has become signifi- cantly more expensive and complex as a result of regulatory changes) and involves a continuing and dynamic relationship among a servicer, customer and investor or guar- antor, such as Fannie Mae, Freddie Mac or FHA, to name a few. New mortgage rules and regulations total more than 14,000 pages and stand about six feet tall. In servicing alone, there are thou- sands of pages of federal and state servicing rules now clearly driving up complexity and cost. The Mortgage Bankers Associa- tion estimated the fully loaded annual cost of industry servicing, as of 2015, to be $181 for a performing mortgage and $2,386 for a mortgage in default. The cost of servicing a defaulted loan is so high that many servicers avoid underwriting loans that have even a modest probability of default. This is another 28 2008 2013 II. REGULATORY REFORM $183B Federal Housing Administration (FHA) reform can bring banks back and expand access to credit. The FHA plays a significant role in providing credit for first-time, low- to moderate-income and minority homebuyers. However, aggres- sive use of the False Claims Act (FCA) (a Civil War act passed to protect the govern- ment from intentional fraud) and overly complex regulations have made FHA lending risky and cost prohibitive for many banks. In fact, FCA settlements wiped out a decade of FHA profitability, and subsequent losses 2010 27 2011 2012 2013 2015 2016 ■GSE FHA GSE = Government-sponsored enterprise FHA = Federal Housing Administration Source: Freddie Mac, The Federal Housing Administration Comparison of New Home Sales by Price Range Benchmark (1x = January 2010 sales levels) 6x 2014 4x- 5x There are significant opportunities to make simple changes that can have a dramatic impact on improving the current state of the home lending industry – this will make access to good and affordable mortgages much more achievable for far more Americans. And it's noteworthy that those who lost access to mortgage credit are the very ones who so many people profess to want to help – e.g., lower income buyers, first-time homebuyers, the self-employed and individuals with prior defaults who deserve another chance. Source: Haver; U.S. Census Bureau _ Over $300,000 2000 Under $300,000 2010 2005 Ox 1x - 2x- 3x 2015 15.5 16.0 16.4 Total 11.5 14.0 11.5 14.0 Tier 1 leverage (d) 11.8% 14.1 13.7 14.2 Tier 1 (a) 12.4% 12.0% 12.5% CET1 11.0 15.1 13.5 (a) Transitional 8.4 $ 179,319 179,341 191,662 Total capital Regulatory capital CET1 capital Tier 1 capital(a) The Tier 1 leverage ratio is not a risk-based measure of capital. This ratio is calculated by dividing Tier 1 capital by adjusted average assets. Note: Rating agencies allow measures of capital to be adjusted upward for deferred tax liabilities, which have resulted from both non-taxable business combinations and from tax-deductible goodwill. The Firm had deferred tax liabilities resulting from non-taxable business combinations of $83 million and $105 million at December 31, 2016, and 2015, respectively; and deferred tax liabilities resulting from tax-deductible goodwill of $3.1 billion and $3.0 billion at December 31, 2016, and 2015, respectively. For each of the risk-based capital ratios, the capital adequacy of the Firm and its national bank subsidiaries are evaluated against the Basel III approach, Standardized or Advanced, resulting in the lower ratio (the "Collins Floor"), as required by the Collins Amendment of the Dodd-Frank Act. (c) Dec 31, 2015 Dec 31, 2016 Dec 31, 2015 11.5 Includes the deduction associated with the permissible holdings of covered funds (as defined by the Volcker Rule) acquired after December 31, 2013. The deduction was not material as of December 31, 2016. (b) Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for unrealized gains/(losses) on AFS securities, less deductions for goodwill and other intangible assets, defined benefit pension plan assets, and deferred tax assets related to NOL and tax credit carryforwards. 2016 Dec 31, Basel III Advanced Transitional Basel III Standardized JPMorgan Chase Bank, N.A. (in millions, except ratios) 8.5 8.4 8.5 Tier 1 leverage (d) 20.2 2,484,631 Total 120,304 Adjusted average (b) 224,616 181,775 186,378 105,807 112,297 Risk-weighted 200,482 $ 175,398 $ 182,967 208,112 228,592 $ 175,398 200,482 234,413 239,553 Total capital 208,112 $ 182,967 Assets Regulatory capital CET1 capital Tier 1 capital(a) 15,419 20,069 21,434 21,418 134,152 120,304 134,152 Assets 8.5 9.0 14.6 14.9 Tier 1 (a) Capital ratios (c) 8.5% 9.0% 14.6% 14.9% 20.4 CET1 $ 168,857 169,222 183,262 2,358,471 2,484,631 average(b) Adjusted Capital ratios(c) 1,485,336 1,476,915 1,465,262 Risk-weighted 1,464,981 2,358,471 $ 179,319 179,341 184,637 CET1 (d) 2015 Carrying value(g) 2016 2015 Contractual amount Off-balance sheet lending-related financial instruments, guarantees and other commitments Notes to consolidated financial statements 255 JPMorgan Chase & Co./2016 Annual Report To provide for probable credit losses inherent in wholesale and certain consumer lending-commitments, an allowance for credit losses on lending-related commitments is maintained. See Note 15 for further information regarding the allowance for credit losses on lending-related commitments. The following table summarizes the contractual amounts and carrying values of off-balance sheet lending-related financial instruments, guarantees and other commitments at December 31, 2016 and 2015. The amounts in the table below for credit card and home equity lending-related commitments represent the total available credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit for these products will be utilized at the same time. The Firm can reduce or cancel credit card lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. In addition, the Firm typically closes credit card lines when the borrower is 60 days or more past due. The Firm may reduce or close HELOCS when there are significant decreases in the value of the underlying property, or when there has been a demonstrable decline in the creditworthiness of the borrower. JPMorgan Chase provides lending-related financial instruments (e.g., commitments and guarantees) to meet the financing needs of its customers. The contractual amount of these financial instruments represents the maximum possible credit risk to the Firm should the counterparty draw upon the commitment or the Firm be required to fulfill its obligation under the guarantee, and should the counterparty subsequently fail to perform according to the terms of the contract. Most of these commitments and guarantees are refinanced, extended, cancelled, or expire without being drawn or a default occurring. As a result, the total contractual amount of these instruments is not, in the Firm's view, representative of its actual future credit exposure or funding requirements. Note 29 - Off-balance sheet lending-related financial instruments, guarantees, and other commitments As of December 31, 2016 and 2015, JPMorgan Chase and all of its banking subsidiaries were well-capitalized and met all capital requirements to which each was subject. (d) Represents requirements for bank subsidiaries pursuant to regulations issued under the FDIC Improvement Act. (c) Represents requirements for bank holding companies pursuant to regulations issued by the Federal Reserve. (a) Represents the transitional minimum capital ratios applicable to the Firm under Basel III at December 31, 2016. Commencing in the first quarter of 2016, the CET1 minimum capital ratio includes 0.625% resulting from the phase in of the Firm's 2.5% capital conservation buffer, and 1.125% resulting from the phase in of the Firm's 4.5% GSIB surcharge. (b) Represents requirements for JPMorgan Chase's banking subsidiaries. The CET1 minimum capital ratio includes 0.625% resulting from the phase in of the 2.5% capital conservation buffer that is applicable to the banking subsidiaries. The banking subsidiaries are not subject to the GSIB surcharge. Note: The ratios presented in the table above are as defined by the regulations issued by the Federal Reserve, OCC and FDIC and to which the Firm and its national bank subsidiaries are subject. 5.0 4.0 4.0 Tier 1 leverage 10.0 2016 10.0 Expires in 1 year or less Standby letters of credit and other financial guarantees(c) Other unfunded commitments to extend credit (c) Wholesale: Total consumer(b) Credit card Total consumer, excluding credit card Student and other Business banking Auto Residential mortgage (a) Home equity Consumer, excluding credit card: Lending-related Total Total Expires after 5 years 5 years through 3 years Expires after Expires after 1 year through 3 years By remaining maturity at December 31, (in millions) 8.625 9.75 Total Total 13.5% 13.5 14.2% 14.2 13.4 13.9 Tier 1 (a) 13.4% 13.9% Capital ratios (c) 1,910,934 2,088,851 1,910,934 2,088,851 average(b) Adjusted 1,249,607 1,262,613 1,264,056 1,293,203 Risk-weighted Assets 14.8 14.5 14.6 14.1 6.5% 8.0 6.0 6.625 7.75 Tier 1 -% 5.125% 6.25% CET1 Capital ratios $ 168,857 169,222 176,423 BHC(c) IDI(d) Well-capitalized ratios The following table presents the minimum ratios to which the Firm and its national bank subsidiaries are subject as of December 31, 2016. JPMorgan Chase & Co./2016 Annual Report 254 Under the risk-based capital guidelines of the Federal Reserve, JPMorgan Chase is required to maintain minimum ratios of CET1, Tier 1 and Total capital to RWA, as well as a minimum leverage ratio (which is defined as Tier 1 capital divided by adjusted quarterly average assets). Failure to meet these minimum requirements could cause the Federal Reserve to take action. National bank subsidiaries also are subject to these capital requirements by their respective primary regulators. 8.6 8.9 8.6 Tier 1 leverage (d) Minimum capital ratios BHC(a) IDI (b) 8.9 Set forth below are descriptions of the Firm's material legal proceedings. Other letters of credit (c) Capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. bank holding companies and banks, including the Firm and its IDI subsidiaries. Basel III presents two comprehensive methodologies for calculating RWA: a general (standardized) approach ("Basel III Standardized") and an advanced approach ("Basel III Advanced"). Certain of the requirements of Basel III are subject to phase-in periods that began on January 1, 2014 and continue through the end of 2018 ("transitional period"). The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The OCC establishes similar minimum capital requirements and standards for the Firm's national banks, including JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. Note 28 - Regulatory capital and $15.6 billion, respectively, consisting of cash deposited with clearing organizations for the benefit of customers. Securities with a fair value of $19.3 billion and $20.0 billion, respectively, were also restricted in relation to customer activity. In addition, as of December 31, 2016 and 2015, the Firm had other restricted cash of $3.6 billion and $3.1 billion, respectively, primarily representing cash reserves held at non-U.S. central banks and held for other general purposes. Prior period amounts for segregated cash, receivables within other assets, and other restricted cash have been revised to conform with the current period presentation. In compliance with rules and regulations established by U.S. and non-U.S. regulators, as of December 31, 2016 and 2015, cash in the amount of $13.4 billion and $13.2 billion, respectively, were segregated in special bank accounts for the benefit of securities and futures brokerage customers. Also, as of December 31, 2016 and 2015, the Firm had receivables within other assets of $16.1 billion At January 1, 2017, JPMorgan Chase's banking subsidiaries could pay, in the aggregate, approximately $20 billion in dividends to their respective bank holding companies without the prior approval of their relevant banking regulators. The capacity to pay dividends in 2017 will be supplemented by the banking subsidiaries' earnings during the year. Prior to the establishment of the IHC in the fourth quarter of 2016, the principal sources of the Parent Company's income were dividends and interest from the various bank and non-bank subsidiaries of the Firm; the principal source of the Parent Company's income, commencing with the fourth quarter, will be dividends from the IHC and JPMorgan Chase Bank, N.A., the two principal subsidiaries of the Parent Company. In addition to dividend restrictions set forth in statutes and regulations, the Federal Reserve, the OCC and the FDIC have authority under the Financial Institutions Supervisory Act to prohibit or to limit the payment of dividends by the banking organizations they supervise, including JPMorgan Chase and its subsidiaries that are banks or bank holding companies, if, in the banking regulator's opinion, payment of a dividend would constitute an unsafe or unsound practice in light of the financial condition of the banking organization. Restrictions imposed by U.S. federal law prohibit JPMorgan Chase & Co. ("Parent Company") and certain of its affiliates from borrowing from banking subsidiaries unless the loans are secured in specified amounts. Such secured loans provided by any banking subsidiary to the Parent Company or to any particular affiliate, together with certain other transactions with such affiliate, (collectively referred to as "covered transactions"), are generally limited to 10% of the banking subsidiary's total capital, as determined by the risk- based capital guidelines; the aggregate amount of covered transactions between any banking subsidiary and all of its affiliates is limited to 20% of the banking subsidiary's total capital. There are three categories of risk-based capital under the Basel III Transitional rules: CET1 capital, as well as Tier 1 capital and Tier 2 capital. CET1 capital predominantly includes common stockholders' equity (including capital for AOCI related to debt and equity securities classified as AFS as well as for defined-benefit pension and OPEB plans), less certain deductions for goodwill, MSRS and deferred tax assets that arise from NOL and tax credit carryforwards. Tier 1 capital predominantly consists of CET1 capital as well as perpetual preferred stock. Tier 2 capital includes long- term debt qualifying as Tier 2 and qualifying allowance for credit losses. Total capital is Tier 1 capital plus Tier 2 capital. The Federal Reserve requires depository institutions to maintain cash reserves with a Federal Reserve Bank. The average required amount of reserve balances deposited by the Firm's bank subsidiaries with various Federal Reserve Banks was approximately $19.3 billion and $14.4 billion in 2016 and 2015, respectively. Note 27 - Restrictions on cash and intercompany funds transfers Commerce Solutions incurred aggregate losses of $85 million, $12 million, and $10 million on $1,063.4 billion, $949.3 billion, and $847.9 billion of aggregate volume processed for the years ended December 31, 2016, 2015 and 2014, respectively. Incurred losses from merchant charge-backs are charged to other expense, with the offset recorded in a valuation allowance against accrued interest and accounts receivable on the Consolidated balance sheets. The carrying value of the valuation allowance was $45 million and $20 million at December 31, 2016 and 2015, respectively, which the Firm believes, based on historical experience and the collateral held by Commerce Solutions of $125 million and $136 million at December 31, 2016 and 2015, respectively, is representative of the payment or performance risk to the Firm related to charge-backs. issuing bank) credit or refund the amount to the cardmember and will charge back the transaction to the merchant. If Commerce Solutions is unable to collect the amount from the merchant, Commerce Solutions will bear the loss for the amount credited or refunded to the cardmember. Commerce Solutions mitigates this risk by withholding future settlements, retaining cash reserve accounts or by obtaining other security. However, in the unlikely event that: (1) a merchant ceases operations and is unable to deliver products, services or a refund; (2) Commerce Solutions does not have sufficient collateral from the merchant to provide customer refunds; and (3) Commerce Solutions does not have sufficient financial resources to provide customer refunds, JPMorgan Chase Bank, N.A., would recognize the loss. JPMorgan Chase & Co./2016 Annual Report Under the rules of Visa USA, Inc., and MasterCard International, JPMorgan Chase Bank, N.A., is primarily liable for the amount of each processed card sales transaction that is the subject of a dispute between a cardmember and a merchant. If a dispute is resolved in the cardmember's favor, Commerce Solutions will (through the cardmember's Commerce Solutions, Card's merchant services business, is a global leader in payment processing and merchant acquiring. Card charge-backs In connection with issuing securities to investors, the Firm may enter into contractual arrangements with third parties that require the Firm to make a payment to them in the event of a change in tax law or an adverse interpretation of tax law. In certain cases, the contract also may include a termination clause, which would allow the Firm to settle the contract at its fair value in lieu of making a payment under the indemnification clause. The Firm may also enter into indemnification clauses in connection with the licensing of software to clients ("software licensees") or when it sells a business or assets to a third party ("third-party purchasers"), pursuant to which it indemnifies software licensees for claims of liability or damages that may occur subsequent to the licensing of the software, or third-party purchasers for losses they may incur due to actions taken by the Firm prior to the sale of the business or assets. It is difficult to estimate the Firm's maximum exposure under these indemnification arrangements, since this would require an assessment of future changes in tax law and future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. The business of JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A.") is subject to examination and regulation by the OCC. The Bank is a member of the U.S. Federal Reserve System, and its deposits in the U.S. are insured by the FDIC, subject to applicable limits. JPMorgan Chase & Co./2016 Annual Report 253 Notes to consolidated financial statements 16,784 $ CET1 capital Basel III Advanced Transitional Dec 31, 2015 Dec 31, 2016 Dec 31, 2015 Basel III Advanced Transitional 2016 Dec 31, Transitional Basel III Standardized Chase Bank USA, N.A. Regulatory capital (in millions, except ratios) Transitional Basel III Standardized JPMorgan Chase & Co. The following tables present the regulatory capital, assets and risk-based capital ratios for JPMorgan Chase and its significant national bank subsidiaries under both Basel III Standardized Transitional and Basel III Advanced Transitional at December 31, 2016 and 2015. Other off-balance sheet arrangements Indemnification agreements - general The Firm provides servicing for mortgages and certain commercial lending products on both a recourse and nonrecourse basis. In nonrecourse servicing, the principal credit risk to the Firm is the cost of temporary servicing advances of funds (i.e., normal servicing advances). In recourse servicing, the servicer agrees to share credit risk with the owner of the mortgage loans, such as Fannie Mae or Freddie Mac or a private investor, insurer or guarantor. Losses on recourse servicing predominantly occur when foreclosure sales proceeds of the property underlying a defaulted loan are less than the sum of the outstanding principal balance, plus accrued interest on the loan and the cost of holding and disposing of the underlying property. The Firm's securitizations are predominantly nonrecourse, thereby effectively transferring the risk of future credit losses to the purchaser of the mortgage-backed securities issued by the trust. At December 31, 2016 and 2015, the unpaid principal balance of loans sold with recourse totaled $2.7 billion and $4.3 billion, respectively. The carrying value of the related liability that the Firm has recorded, which is representative of the Firm's view of the likelihood it will have to perform under its recourse obligations, was $64 million and $82 million at December 31, 2016 and 2015, respectively. Loans sold with recourse JPMorgan Chase & Co./2016 Annual Report $ 19,346 $ Commitments with collateral 2 $ 548 $ 2 $ 586 $ Total carrying value 427 441 Guarantee liability 2 $ 121 940 $ 15,419 $ $ For additional information regarding litigation, see Note 31. The liability related to repurchase demands associated with private label securitizations is separately evaluated by the Firm in establishing its litigation reserves. Private label securitizations In connection with the Firm's mortgage loan sale and securitization activities with GSES, as described in Note 16, the Firm has made representations and warranties that the loans sold meet certain requirements that may require the Firm to repurchase mortgage loans and/or indemnify the loan purchaser. Further, although the Firm's securitizations are predominantly nonrecourse, the Firm does provide recourse servicing in certain limited cases where it agrees to share credit risk with the owner of the mortgage loans. To the extent that repurchase demands that are received relate to loans that the Firm purchased from third parties that remain viable, the Firm typically will have the right to seek a recovery of related repurchase losses from the third party. Generally, the maximum amount of future payments the Firm would be required to make for breaches of these representations and warranties would be equal to the unpaid principal balance of such loans that are deemed to have defects that were sold to purchasers (including securitization-related SPES) plus, in certain circumstances, accrued interest on such loans and certain expense. Loan sales-and securitization-related indemnifications Mortgage repurchase liability In the normal course of business, the Firm enters into reverse repurchase agreements and securities borrowing agreements, which are secured financing agreements. Such agreements settle at a future date. At settlement, these commitments result in the Firm advancing cash to and receiving securities collateral from the counterparty. The Firm also enters into repurchase agreements and securities lending agreements. At settlement, these commitments result in the Firm receiving cash from and providing securities collateral to the counterparty. These agreements generally do not meet the definition of a derivative, and therefore, are not recorded on the Consolidated balance sheets until settlement date. These agreements predominantly consist of agreements with regular-way settlement periods. For a further discussion of securities purchased under resale agreements and securities borrowed, and securities sold under repurchase agreements and securities loaned, see Note 13. Unsettled reverse repurchase and securities borrowing agreements, and unsettled repurchase and securities lending agreements In addition to derivative contracts that meet the characteristics of a guarantee, the Firm is both a purchaser and seller of credit protection in the credit derivatives market. For a further discussion of credit derivatives, see Note 6. into offsetting transactions, or by entering into contracts that hedge the market risk related to the derivative guarantees. 258 The Firm transacts certain derivative contracts that have the characteristics of a guarantee under U.S. GAAP. These contracts include written put options that require the Firm to purchase assets upon exercise by the option holder at a specified price by a specified date in the future. The Firm may enter into written put option contracts in order to meet client needs, or for other trading purposes. The terms of written put options are typically five years or less. Derivatives deemed to be guarantees also include contracts such as stable value derivatives that require the Firm to make a payment of the difference between the market value and the book value of a counterparty's reference portfolio of assets in the event that market value is less than book value and certain other conditions have been met. Stable value derivatives, commonly referred to as “stable value wraps," are transacted in order to allow investors to realize investment returns with less volatility than an unprotected portfolio and are typically longer-term or may have no stated maturity, but allow the Firm to elect to terminate the contract under certain conditions. Derivatives deemed to be guarantees are recorded on the Consolidated balance sheets at fair value in trading assets and trading liabilities. The total notional value of the derivatives that the Firm deems to be guarantees was $52.0 billion and $53.8 billion at December 31, 2016 and 2015, respectively. The notional amount generally represents the Firm's maximum exposure to derivatives qualifying as guarantees. However, exposure to certain stable value contracts is contractually limited to a substantially lower percentage of the notional amount; the notional amount on these stable value contracts was $28.7 billion and $28.4 billion at December 31, 2016 and 2015, respectively, and the maximum exposure to loss was $3.0 billion at both December 31, 2016 and 2015. The fair values of the contracts reflect the probability of whether the Firm will be required to perform under the contract. The fair value related to derivatives that the Firm deems to be guarantees were derivative payables of $96 million and $236 million and derivative receivables of $16 million and $14 million at December 31, 2016 and 2015, respectively. The Firm reduces exposures to these contracts by entering Derivatives qualifying as guarantees Through the Firm's securities lending program, customers' securities, via custodial and non-custodial arrangements, may be lent to third parties. As part of this program, the Firm provides an indemnification in the lending agreements which protects the lender against the failure of the borrower to return the lent securities. To minimize its liability under these indemnification agreements, the Firm obtains cash or other highly liquid collateral with a market value exceeding 100% of the value of the securities on loan from the borrower. Collateral is marked to market daily to help assure that collateralization is adequate. Additional collateral is called from the borrower if a shortfall exists, or collateral may be released to the borrower in the event of overcollateralization. If a borrower defaults, the Firm would use the collateral held to purchase replacement securities in the market or to credit the lending customer with the cash equivalent thereof. Securities lending indemnifications Notes to consolidated financial statements 257 JPMorgan Chase & Co./2016 Annual Report (a) The ratings scale is based on the Firm's internal ratings, which generally correspond to ratings as defined by S&P and Moody's. 996 18,825 $ $ 16,784 (in millions, except ratios) 2015 2016 (in millions) Year ended December 31, $ 567.8 $ 629.0 298.6 144.9 $ 101.1 $ 124.3 374.9 153.0 2014 2015 Trading assets and other Loans 8,736 $ Total rental expense was as follows. Net minimum payment required Securities (1,379) 2016 Gross rental expense $ Sublease rental income CIO Litigation. The Firm has been sued in a consolidated shareholder class action, and in a consolidated putative class action brought under the Employee Retirement Income Security Act ("ERISA”), relating to 2012 losses in the synthetic credit portfolio formerly managed by the Firm's Chief Investment Office ("CIO"). A settlement of the shareholder class action, under which the Firm paid $150 million, has received full and final approval from the Court. The putative ERISA class action has been dismissed. That dismissal was affirmed by the appellate court, and a request by the plaintiffs for rehearing by the full appellate court was denied. Foreign Exchange Investigations and Litigation. The Firm previously reported settlements with certain government authorities relating to its foreign exchange ("FX") sales and trading activities and controls related to those activities. FX- related investigations and inquiries by government authorities, including competition authorities, are ongoing, and the Firm is cooperating with those matters. In May 2015, the Firm pleaded guilty to a single violation of federal antitrust law, and in January 2017, the Firm was sentenced, with judgment entered shortly thereafter. The Department of Labor granted the Firm a temporary one- year waiver, which was effective upon entry of judgment, to allow the Firm and its affiliates to continue to qualify for the Qualified Professional Asset Manager exemption under ERISA. The Firm's application for a lengthier exemption is pending. Separately, in February 2017 the South Africa Competition Commission announced that it had referred its FX investigation of the Firm and other banks to the South Africa Competition Tribunal to commence civil proceedings. The Firm is also one of a number of foreign exchange dealers defending a class action filed in the United States District Court for the Southern District of New York by U.S.- based plaintiffs, principally alleging violations of federal antitrust laws based on an alleged conspiracy to manipulate foreign exchange rates (the “U.S. class action”). In January 2015, the Firm entered into a settlement agreement in the U.S. class action. Following this settlement, a number of additional putative class actions were filed seeking damages for persons who transacted FX futures and options on futures (the "exchanged-based actions"), consumers who purchased foreign currencies at allegedly inflated rates (the "consumer action"), participants or beneficiaries of qualified ERISA plans (the "ERISA actions"), and purported indirect purchasers of FX instruments (the "indirect purchaser action"). Since then, the Firm has entered into a revised settlement agreement to resolve the consolidated U.S. class action, including the exchange-based actions, and that agreement has been preliminarily approved by the Court. The District Court has dismissed one of the ERISA actions, and the plaintiffs have filed an appeal. The consumer action, a second ERISA action and the indirect purchaser action remain pending in the District Court. In September 2015, two class actions were filed in Canada against the Firm as well as a number of other FX dealers, principally for alleged violations of the Canadian Competition Act based on an alleged conspiracy to fix the prices of currency purchased in the FX market. The first action was filed in the province of Ontario, and seeks to represent all persons in Canada who transacted any FX 262 JPMorgan Chase & Co./2016 Annual Report As of December 31, 2016, the Firm and its subsidiaries and affiliates are defendants or putative defendants in numerous legal proceedings, including private, civil litigations and regulatory/government investigations. The litigations range from individual actions involving a single plaintiff to class action lawsuits with potentially millions of class members. Investigations involve both formal and informal proceedings, by both governmental agencies and self-regulatory organizations. These legal proceedings are at varying stages of adjudication, arbitration or investigation, and involve each of the Firm's lines of business and geographies and a wide variety of claims (including common law tort and contract claims and statutory antitrust, securities and consumer protection claims), some of which present novel legal theories. Contingencies Note 31 - Litigation Notes to consolidated financial statements 261 At December 31, 2016 and 2015, the Firm had accepted financial assets as collateral that it could sell or repledge, deliver or otherwise use with a fair value of approximately $914.1 billion and $748.5 billion, respectively. This collateral was generally obtained under resale agreements, securities borrowing agreements, customer margin loans and derivative agreements. Of the collateral received, approximately $746.6 billion and $580.9 billion, respectively, were sold, repledged, delivered or otherwise used. Collateral was generally used under repurchase agreements, securities lending agreements or to cover customer short sales and to collateralize deposits and derivative agreements. Collateral Total assets pledged JPMorgan Chase & Co./2016 Annual Report 1,604 $ 1,860 $ 2,015 $ 2,255 (241) (411) (383) 1,619 $ 1,872 $ Net rental expense Less: Sublease rentals under noncancelable subleases 885 3,701 10,115 Total minimum payments required December 31, (in billions) For information on the derivatives that the Firm executes for its own account and records in its Consolidated Financial Statements, see Note 6. It is difficult to estimate the Firm's maximum possible exposure through its role as a clearing member, as this would require an assessment of transactions that clients may execute in the future. However, based upon historical experience, and the credit risk mitigants available to the Firm, management believes it is unlikely that the Firm will have to make any material payments under these arrangements and the risk of loss is expected to be remote. The Firm reflects its exposure to nonperformance risk of the client through the recognition of margin payables or receivables to clients and CCPs; the clients' underlying securities or derivative contracts are not reflected in the Firm's Consolidated Financial Statements. Notes to consolidated financial statements The Firm believes the estimate of the aggregate range of reasonably possible losses, in excess of reserves established, for its legal proceedings is from $0 to approximately $3.0 billion at December 31, 2016. This estimated aggregate range of reasonably possible losses was based upon currently available information for those proceedings in which the Firm believes that an estimate of reasonably possible loss can be made. For certain matters, the Firm does not believe that such an estimate can be made, as of that date. The Firm's estimate of the aggregate range of reasonably possible losses involves significant judgment, given the number, variety and varying stages of the proceedings (including the fact that many are in preliminary stages), the existence in many such proceedings of multiple defendants (including the Firm) whose share of liability has yet to be determined, the numerous yet-unresolved issues in many of the proceedings (including issues regarding class certification and the scope of many of the claims) and the attendant uncertainty of the various potential outcomes of such proceedings, including where the Firm has made assumptions concerning future rulings by the court or other adjudicator, or about the behavior or incentives of adverse parties or regulatory authorities, and those assumptions prove to be incorrect. In addition, the outcome of a particular proceeding may be a result which the Firm did not take into account in its estimate because the Firm had deemed the likelihood of that outcome to be remote. Accordingly, the Firm's estimate of the aggregate range of reasonably possible losses will change from time to time, and actual losses may vary significantly. As clearing member, the Firm is exposed to the risk of nonperformance by its clients, but is not liable to clients for the performance of the CCPs. Where possible, the Firm seeks to mitigate its risk to the client through the collection of appropriate amounts of margin at inception and throughout the life of the transactions. The Firm can also cease providing clearing services if clients do not adhere to their obligations under the clearing agreement. In the event of nonperformance by a client, the Firm would close out the client's positions and access available margin. The CCP would utilize any margin it holds to make itself whole, with any remaining shortfalls required to be paid by the Firm as a clearing member. The Firm provides clearing services for clients by entering into securities purchases and sales and derivative transactions with CCPS, including ETDs such as futures and options, as well as OTC-cleared derivative contracts. As a clearing member, the Firm stands behind the performance of its clients, collects cash and securities collateral (margin) as well as any settlement amounts due from or to clients, and remits them to the relevant CCP or client in whole or part. There are two types of margin: variation margin is posted on a daily basis based on the value of clients' derivative contracts and initial margin is posted at inception of a derivative contract, generally on the basis of the potential changes in the variation margin requirement for the contract. Clearing Services - Client Credit Risk 22,862 Total capital 16,784 15,419 16,784 Tier 1 capital(a) Dec 31, 2015 Dec 31, 2016 Dec 31, 2015 2016 Dec 31, Exchange & Clearing House Memberships $ 15,419 The Firm is a member of several securities and derivative exchanges and clearing houses, both in the U.S. and other countries, and it provides clearing services. Membership in some of these organizations requires the Firm to pay a pro rata share of the losses incurred by the organization as a result of the default of another member. Such obligations vary with different organizations. These obligations may be limited to members who dealt with the defaulting member or to the amount (or a multiple of the amount) of the Firm's contribution to the guarantee fund maintained by a clearing house or exchange as part of the resources available to cover any losses in the event of a member default. Alternatively, these obligations may include a pro rata share of the residual losses after applying the guarantee fund. Additionally, certain clearing houses require the Firm as a member to pay a pro rata share of losses that may result from the clearing house's investment of guarantee fund contributions and initial margin, unrelated to and independent of the default of another member. Generally a payment would only be required should such losses exceed the resources of the clearing house or exchange that are contractually required to absorb the losses in the first instance. It is difficult to estimate the Firm's maximum possible exposure under these membership agreements, since this would require an assessment of future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. In the normal course of business, JPMorgan Chase & Co. ("Parent Company") may provide counterparties with guarantees of certain of the trading and other obligations of its subsidiaries on a contract-by-contract basis, as negotiated with the Firm's counterparties. The obligations of the subsidiaries are included on the Firm's Consolidated balance sheets or are reflected as off-balance sheet commitments; therefore, the Parent Company has not recognized a separate liability for these guarantees. The Firm believes that the occurrence of any event that would trigger payments by the Parent Company under these guarantees is remote. The Firm may pledge financial assets that it owns to maintain potential borrowing capacity with central banks and for other purposes, including to secure borrowings and public deposits, and to collateralize repurchase and other securities financing agreements, and to cover customer short sales. Certain of these pledged assets may be sold or repledged or otherwise used by the secured parties and are identified as financial instruments owned (pledged to various parties) on the Consolidated balance sheets. At December 31, 2016 and 2015, the Firm had pledged assets of $441.9 billion and $385.6 billion, respectively, at Federal Reserve banks and FHLBs. In addition, as of December 31, 2016 and 2015, the Firm had pledged $53.5 billion and $50.7 billion, respectively, of financial assets that may not be sold or repledged or otherwise used by the secured parties. Total assets pledged do not include assets of consolidated VIES; these assets are used to settle the liabilities of those entities. See Note 16 for additional information on assets and liabilities of consolidated VIES. For additional information on the Firm's securities financing activities and long-term debt, see Note 13 and Note 21, respectively. The significant components of the Firm's pledged assets were as follows. Pledged assets $ 1,598 1,479 1,301 1,151 After 2021 2021 2020 2019 2018 2017 Year ended December 31, (in millions) The following table presents required future minimum rental payments under operating leases with noncancelable lease terms that expire after December 31, 2016. noncancelable operating leases for premises and equipment used primarily for banking purposes, and for energy-related tolling service agreements. Certain leases contain renewal options or escalation clauses providing for increased rental payments based on maintenance, utility and tax increases, or they require the Firm to perform restoration work on leased premises. No lease agreement imposes restrictions on the Firm's ability to pay dividends, engage in debt or equity financing transactions or enter into further lease agreements. At December 31, 2016, JPMorgan Chase and its subsidiaries were obligated under a number of Lease commitments Note 30 Commitments, pledged assets and collateral - JPMorgan Chase & Co./2016 Annual Report 260 The Parent Company has guaranteed certain long-term debt and structured notes of its subsidiaries, including JPMorgan Chase Financial Company LLC ("JPMFC"), a 100%-owned finance subsidiary. All securities issued by JPMFC are fully and unconditionally guaranteed by the Parent Company. These guarantees, which rank on a parity with the Firm's unsecured and unsubordinated indebtedness, are not included in the table on page 256 of this Note. For additional information, see Note 21. Guarantees of subsidiaries 2 259 145 548 586 39,133 35,947 3,570 7,790 368,014 978 1 6,577 129 86 12,654 3,941 15,738 3,354 905 323,325 328,497 6,811 135,663 69,307 116,716 14 26 649 2 2 366,399 Unsettled reverse repurchase and securities borrowing agreements 39,525 10,930 450 1,061 Derivatives qualifying as guarantees $ $ $ 137,209 $ $ 677,681 $ 134,169 $ 143,699 $ 21,153 $ 976,702 88,399 129,456 142,369 Securities lending indemnification agreements and guarantees(e) Other guarantees and commitments Total lending-related Total wholesale (d) $ 1,519 $1,213 $ 940,395 1,199 1,493 573,996 - 515,518 553,891 608,688 673 11,485 2 2 10,237 8,468 27 173 461 7,807 $ 4,247 $ 3,578 $ 1,035 $ 12,854 $ 21,714 $ 22,756 $ 12 $ 11,745 11,745 $ 12,992 122 50,722 453 12,351 13,363 1,330 4,713 589,282 14 26 58,478 54,797 13,363 1,330 4,713 35,391 142 137 29 1 107 12 12 12,733 Unsettled repurchase and securities lending 553,891 26,948 $ 28,245 $ Investment-grade (a) Other letters of credit Standby letters of credit and other financial guarantees (in millions) December 31, 2,781 2015 Standby letters of credit, other financial guarantees and other letters of credit The following table summarizes the types of facilities under which standby letters of credit and other letters of credit arrangements are outstanding by the ratings profiles of the Firm's customers, as of December 31, 2016 and 2015. Standby letters of credit and other financial guarantees Standby letters of credit and other financial guarantees are conditional lending commitments issued by the Firm to guarantee the performance of a customer to a third party under certain arrangements, such as commercial paper facilities, bond financings, acquisition financings, trade and similar transactions. The carrying values of standby and other letters of credit were $588 million and $550 million at December 31, 2016 and 2015, respectively, which were classified in accounts payable and other liabilities on the Consolidated balance sheets; these carrying values included $147 million and $123 million, respectively, for the allowance for lending-related commitments, and $441 million and $427 million, respectively, for the guarantee liability and corresponding asset. assumed (e.g., the amount of consideration received or the net present value of the premium receivable). For certain types of guarantees, the Firm records this fair value amount in other liabilities with an offsetting entry recorded in cash (for premiums received), or other assets (for premiums receivable). Any premium receivable recorded in other assets is reduced as cash is received under the contract, and the fair value of the liability recorded at inception is amortized into income as lending and deposit-related fees over the life of the guarantee contract. For indemnifications provided in sales agreements, a portion of the sale proceeds is allocated to the guarantee, which adjusts the gain or loss that would otherwise result from the transaction. For these indemnifications, the initial liability is amortized to income as the Firm's risk is reduced (i.e., over time or when the indemnification expires). Any contingent liability that exists as a result of issuing the guarantee or indemnification is recognized when it becomes probable and reasonably estimable. The contingent portion of the liability is not recognized if the estimated amount is less than the carrying amount of the liability recognized at inception (adjusted for any amortization). The recorded amounts of the liabilities related to guarantees and indemnifications at December 31, 2016 and 2015, excluding the allowance for credit losses on lending-related commitments, are discussed below. As required by U.S. GAAP, the Firm initially records guarantees at the inception date fair value of the obligation U.S. GAAP requires that a guarantor recognize, at the inception of a guarantee, a liability in an amount equal to the fair value of the obligation undertaken in issuing the guarantee. U.S. GAAP defines a guarantee as a contract that contingently requires the guarantor to pay a guaranteed party based upon: (a) changes in an underlying asset, liability or equity security of the guaranteed party; or (b) a third party's failure to perform under a specified agreement. The Firm considers the following off-balance sheet lending-related arrangements to be guarantees under U.S. GAAP: standby letters of credit and other financial guarantees, securities lending indemnifications, certain indemnification agreements included within third-party contractual arrangements and certain derivative contracts. Guarantees The Firm acts as a settlement and custody bank in the U.S. tri-party repurchase transaction market. In its role as settlement and custody bank, the Firm is exposed to the intra-day credit risk of its cash borrower clients, usually broker-dealers. This exposure arises under secured clearance advance facilities that the Firm extends to its clients (i.e. cash borrowers); these facilities contractually limit the Firm's intra-day credit risk to the facility amount and must be repaid by the end of the day. As of December 31, 2016 and 2015, the secured clearance advance facility maximum outstanding commitment amount was $2.4 billion and $2.9 billion, respectively. 2016 Standby letters of credit and other financial guarantees $ Other letters 31,751 $ Allowance for lending-related commitments agreements 3,941 $ 39,133 $ 3,570 $ 35,947 $ Total contractual amount 651 7,382 789 7,702 Noninvestment-grade (a) 3,290 $ Other unfunded commitments to extend credit generally consist of commitments for working capital and general corporate purposes, extensions of credit to support commercial paper facilities and bond financings in the event that those obligations cannot be remarketed to new investors, as well as committed liquidity facilities to clearing organizations. The Firm also issues commitments under multipurpose facilities which could be drawn upon in several forms, including the issuance of a standby letter of credit. Other unfunded commitments to extend credit of credit 256 NA 383 ΝΑ Other guarantees and commitments (f) Loans sold with recourse Mortgage repurchase liability Loan sale and securitization-related indemnifications: 21,798 -- 42,482 50,722 222 80 53,784 $ $ JPMorgan Chase & Co./2016 Annual Report $ 183,329 $ 137,209 51,966 - 2,662 금금 26,948 ΝΑ (a) Includes certain commitments to purchase loans from correspondents. (b) Predominantly all consumer lending-related commitments are in the U.S. (c) At December 31, 2016 and 2015, reflected the contractual amount net of risk participations totaling $328 million and $385 million, respectively, for other unfunded commitments to extend credit; $11.1 billion and $11.2 billion, respectively, for standby letters of credit and other financial guarantees; and $265 million and $341 million, respectively, for other letters of credit. In regulatory filings with the Federal Reserve these commitments are shown gross of risk participations. (d) At December 31, 2016 and 2015, the U.S. portion of the contractual amount of total wholesale lending-related commitments was 79% and 77%, respectively. (e) At December 31, 2016 and 2015, collateral held by the Firm in support of securities lending indemnification agreements was $143.2 billion and $190.6 billion, respectively. Securities lending collateral consist of primarily cash and securities issued by governments that are members of the Organisation for Economic Co-operation and Development ("OECD") and U.S. government agencies. (94) ΝΑ (f) At December 31, 2016 and 2015, included unfunded commitments of $48 million and $50 million, respectively, to third-party private equity funds; and $1.0 billion and $871 million, respectively, to other equity investments. These commitments included $34 million and $73 million, respectively, related to investments that are generally fair valued at net asset value as discussed in Note 3. In addition, at December 31, 2016 and 2015, included letters of credit hedged by derivative transactions and managed on a market risk basis of $4.6 billion and $4.6 billion, respectively. (118) 5,580 1,653 82 64 4,274 5,715 148 133 ΝΑ NA 2,730 ΝΑ ΝΑ 1,017 (g) For lending-related products, the carrying value represents the allowance for lending-related commitments and the guarantee liability; for derivative-related products, the carrying value represents the fair value. ΝΑ ΝΑ Return on tangible common equity ("ROTCE") (b) 10% 11% 11% 9% 9% 10% 14 12% 13 Return on assets ("ROA") 12 11 15 14 14 1.06 1.01 1.02 0.90 11% 0.93 13 Return on common equity ("ROE") Tangible book value per share ("TBVPS")(b) 0.40 61.28 1.11 60.46 59.67 58.49 57.77 51.44 51.23 50.21 48.96 Selected ratios and metrics 48.13 46.13 45.45 Cash dividends declared per share 0.48 0.48 0.48 0.44 0.44 0.44 0.44 47.36 1.01 10.7% Overhead ratio 496 $ 505 $ 532 $ 614 CET1 capital ratio(d) Tier 1 capital ratio(d) 12.4% 12.0% 12.0% 11.9% $ 11.8% 11.2% 14.1 13.6 13.6 13.5 13.5 13.3 12.8 12.1 62.67 11.5% +A 505 $ 59 59 56 60 62 67 61 62 Loans-to-deposits ratio 65 65 66 64 65 64 61 56 HQLA (in billions) (c) $ 524 $ 539 $ 516 0.94 63.79 228,263 Book value per share 280,123 286,240 1,367,887 1,287,332 1,273,106 292,503 288,651 290,754 295,627 309,418 295,245 Long-term debt(e) Common stockholders' equity 2,576,619 2,351,698 1,279,715 631,955 654,551 680,224 715,282 737,297 760,721 799,698 779,383 2,490,972 2,521,029 2,466,096 2,423,808 1,375,179 1,376,138 1,330,958 1,321,816 Deposits Total assets Average core loans 2,416,635 2,449,098 641,285 228,122 224,089 JPMorgan Chase & Co./2016 Annual Report 272 241,145 237,459 235,678 234,598 237,420 240,046 242,315 243,355 Headcount 226,355 235,864 245,728 247,573 250,157 252,423 254,331 254,190 Total stockholders' equity 214,371 216,287 219,660 221,505 241,205 674,767 698,988 732,093 Selected balance sheet data (period-end) Tier 1 leverage ratio 7.5 8.0 8.4 8.5 8.6 8.5 8.5 8.4 13.6 Trading assets 14.4 15.1 15.1 15.2 15.1 15.5 62.14 59.22 66.03 60.97 67.76 60.58 14.9 $ 372,130 $ 374,837 $ 380,793 $ 366,153 $ 343,839 $ 361,708 746,196 775,813 795,077 806,152 Core loans 764,185 791,247 809,457 837,299 847,313 872,804 888,054 894,765 Loans 331,136 317,795 306,660 290,827 285,323 278,610 272,401 289,059 Securities $ 398,981 $ 377,870 64.06 Total capital ratio(d) Income tax expense/(benefit) 86.29 1,741 1,371 1,580 4,575 3,759 4,846 6,054 3,486 3,229 3,541 4,376 3,562 4,237 11,483 11,849 15,661 15,239 15,852 6,063 5,802 Income tax expense/(benefit) 15,516 Income/(loss) before income tax expense/(benefit) 8,538 1,290 8,886 1,294 Net income/(loss) Average common equity 195,267 $ 9,000 $ 9,000 $ 9,000 $ 2,251 $ 1,935 $ 2,153 $ 14,000 $ 14,000 200,700 214,341 $ 16,000 $ 61,000 861,466 $ 2,635 $ 2,191 $ 2,657 $ 6,908 $ 8,090 $ 62,000 748,691 803,511 455,634 502,652 535,310 Total assets $ 10,815 $ 64,000 $ 51,000 $ 51,000 $ 51.000 $ 9,185 $ 9,714 $ 9,789 1,333 8,478 2,695 2,881 35,216 44,368 43,820 44,915 Total net revenue 2,440 2,556 3,033 4,533 4,520 5,133 11,175 9,849 10,891 28,431 28,228 29,660 Net interest income $ 9,012 $ 9,563 $ 9,588 $ 2,320 $ 2,365 $ 2,349 $ 23,420 $ 23,693 $ 24,325 33,542 34,595 7,453 6,885 2,934 23,273 21,361 18,992 25,609 24,909 24,905 Noninterest expense 4 26 (189) 138,384 442 (161) 332 563 3,520 3,059 4,494 Provision for credit losses 12,028 12,119 12,045 6,882 282 131,451 128,701 Return on common equity 59,014 55,771 1,159 977 462 3,139 3,827 5,361 (35) (10) (4) 95,112 93,543 95,668 (2,773) (3,090) 43,634 43,510 46,083 66.59 (1,788) $ 49,585 $ 50,033 $ 51,478 (1,980) $ (1,110) (2,265) $ (1,209) (3,474) 61,274 Income/(loss) before income tax expense/(benefit) (945) $ 864 $ 8,954 6,260 9,803 (2,773) (3,090) (3,474) (1,976) (3,137) 2,437 $ 79,690 $ (704) $ 84,631 $ 12 $ $ Net income/(loss) (241) 30,699 30,702 34,536 (2,773) (3,090) (3,474) (1,112) (700) Average common equity $ 15,937 267 1,972 $ (1,960) 70 39 42 39 67 64 54 58 57 55 Overhead ratio 23% 21% 24% 18% 15% 16% 10% 12% 16% 18% 18% 18% 73 71 (table continued from above) Corporate (533) (1,425) Net interest income 800 $ 938 $ $ Noninterest revenue 2014 2015 2016 2014 (487) 2015 2014 2015 2016 (in millions, except ratios) December 31, As of or for the year ended Noninterest expense Provision for credit losses Total net revenue Total Reconciling Items(a) 2016 $ $ 15,592 Noninterest revenue 394,134 (d) $ 3,783 1,212 5,292 $ 1,899 327 1,632 1,959 $ 8,550 4,213 6,112 13,842 $ $ Total assets Net income expense Expense (c) Revenue (b) Income before income tax Total North America (a) Total international Latin America and the Caribbean Asia and Pacific Europe/Middle East and Africa 156,946 2016 208 21,913 $ 5,335 $ 8,871 14,206 $ $ Europe/Middle East and Africa 2015 24,733 $ 2,490,972 $ 34,536 61,132 $ 95,668 $ $ 1,896,921 19,530 27,018 46,737 73,755 594,051 5,203 7,518 14,395 42,971 As of or for the year ended December 31, (in millions) The Firm's long-lived assets for the periods presented are not considered by management to be significant in relation to total assets. The majority of the Firm's long-lived assets are located in the U.S. As the Firm's operations are highly integrated, estimates and subjective assumptions have been made to apportion revenue and expense between U.S. and international operations. These estimates and assumptions are consistent with the allocations used for the Firm's segment reporting as set forth in Note 33. In addition, the Firm and a group of 21 institutional MBS investors made a binding offer to the trustees of MBS issued by JPMC and Bear Stearns providing for the payment of $4.5 billion and the implementation of certain servicing changes by JPMC, to resolve all repurchase and servicing claims that have been asserted or could have been asserted with respect to 330 MBS trusts created between 2005 and 2008. The offer does not resolve claims relating to Washington Mutual MBS. The trustees (or separate and successor trustees) for this group of 330 trusts have accepted the settlement for 319 trusts in whole or in part and excluded from the settlement 16 trusts in whole or in part. The trustees' acceptance has received final approval from the court. Repurchase Litigation. The Firm is defending a number of actions brought by trustees, securities administrators and/ or master servicers of various MBS trusts on behalf of purchasers of securities issued by those trusts. These cases generally allege breaches of various representations and warranties regarding securitized loans and seek repurchase of those loans or equivalent monetary relief, as well as indemnification of attorneys' fees and costs and other remedies. The Firm has reached a settlement with Deutsche Bank National Trust Company, acting as trustee for various MBS trusts, and the Federal Deposit Insurance Corporation (the "FDIC") in connection with the litigation related to a significant number of MBS issued by Washington Mutual; that case is described in the Washington Mutual Litigations section below. Other repurchase actions, each specific to one or more MBS transactions issued by JPMC and/or Bear Stearns, are in various stages of litigation. JPMorgan Chase & Co./2016 Annual Report 264 Underwriter Actions. The Firm is defending one remaining action by a monoline insurer relating to Bear Stearns' role solely as underwriter for another issuer's MBS offering. The issuer is defunct. Issuer Litigation - Individual Purchaser Actions. With the exception of one remaining action, the Firm has settled all of the individual actions brought against JPMC, Bear Stearns and Washington Mutual as MBS issuers (and, in some cases, also as underwriters of their own MBS offerings). Mortgage-Backed Securities and Repurchase Litigation and Related Regulatory Investigations. The Firm and affiliates (together, "JPMC"), Bear Stearns and affiliates (together, "Bear Stearns") and certain Washington Mutual affiliates (together, "Washington Mutual") have been named as defendants in a number of cases in their various roles in offerings of mortgage-backed securities ("MBS"). Following the settlements referred to below, the remaining civil cases include one investor action, one action by a monoline insurer relating to Bear Stearns' role solely as underwriter, and actions for repurchase of mortgage loans. The Firm and certain of its current and former officers and Board members have also been sued in shareholder derivative actions relating to the Firm's MBS activities, and one action remains pending. Madoff Litigation. A putative class action was filed in the United States District Court for the District of New Jersey by investors who were net winners (i.e., Madoff customers who had taken more money out of their accounts than had been invested) in Madoff's Ponzi scheme and were not included in a prior class action settlement. These plaintiffs allege violations of the federal securities law, as well as other state and federal claims. A similar action was filed in the United States District Court for the Middle District of Florida, although it was not styled as a class action, and included claims pursuant to Florida statutes. The Florida court granted the Firm's motion to dismiss the case, and in August 2016, the United States Court of Appeals for the Eleventh Circuit affirmed the dismissal. The plaintiffs have filed a petition for writ of certiorari with the United States Supreme Court. In addition, the same plaintiffs have re-filed their dismissed state claims in Florida state court, where the Firm's motion to dismiss is pending. The New Jersey court granted a transfer motion to the United States District Court for the Southern District of New York, which granted the Firm's motion to dismiss, and the plaintiffs have filed an appeal of that dismissal. The Firm is one of the defendants in a number of putative class actions alleging that defendant banks and ICAP conspired to manipulate the U.S. dollar ISDAFIX rates. Plaintiffs primarily assert claims under the federal antitrust laws and Commodity Exchange Act. In April 2016, the Firm settled the ISDAFIX litigation, along with certain other banks. Those settlements have been preliminarily approved by the Court. the dismissal of plaintiffs' antitrust claims. That petition was denied. In the U.S. dollar LIBOR-related actions, the District Court dismissed certain claims, including the antitrust claims, and permitted other claims under the Commodity Exchange Act and common law to proceed. In May 2016, the United States Court of Appeals for the Second Circuit vacated the dismissal of the antitrust claims and remanded the case to the District Court to consider, among other things, whether the plaintiffs have standing to assert antitrust claims. In July 2016, JPMorgan Chase and other defendants again moved in the District Court to dismiss the antitrust claims, and in December 2016, the District Court granted in part and denied in part defendants' motion, finding that certain plaintiffs lacked standing to assert antitrust claims. Separately, in October 2016, JPMorgan Chase and other defendants filed a petition to the U.S. Supreme Court seeking review of the Second Circuit's decision that vacated In addition, the Firm has been named as a defendant along with other banks in a series of individual and putative class actions filed in various United States District Courts. These actions have been filed, or consolidated for pre-trial purposes, in the United States District Court for the Southern District of New York. In these actions, plaintiffs make varying allegations that in various periods, starting in 2000 or later, defendants either individually or collectively manipulated the U.S. dollar LIBOR, Yen LIBOR, Swiss franc LIBOR, Euroyen TIBOR, EURIBOR, Singapore Interbank Offered Rate ("SIBOR"), Singapore Swap Offer Rate ("SOR") and/or the Bank Bill Swap Reference Rate ("BBSW") by submitting rates that were artificially low or high. Plaintiffs allege that they transacted in loans, derivatives or other financial instruments whose values are affected by changes in U.S. dollar LIBOR, Yen LIBOR, Swiss franc LIBOR, Euroyen TIBOR, EURIBOR, SIBOR, SOR or BBSW and assert a variety of claims including antitrust claims seeking treble damages. These matters are in various stages of litigation. Banking Federation ("EBF") in connection with the setting of the EBF's Euro Interbank Offered Rates (“EURIBOR") and to the Japanese Bankers' Association for the setting of Tokyo Interbank Offered Rates ("TIBOR”), as well as processes for the setting of U.S. dollar ISDAFIX rates and other reference rates in various parts of the world during similar time periods. The Firm is responding to and continuing to cooperate with these inquiries. As previously reported, the Firm has resolved EC inquiries relating to Yen LIBOR and Swiss Franc LIBOR. In December 2016, the Firm resolved ComCo inquiries relating to these same rates. ComCo's investigation relating to EURIBOR, to which the Firm and other banks are subject, continues. In December 2016, the EC issued a decision against the Firm and other banks finding an infringement of European antitrust rules relating to EURIBOR. The Firm has filed an appeal with the European General Court. In June 2016, the DOJ informed the Firm that the DOJ had closed its inquiry into LIBOR and other benchmark rates with respect to the Firm without taking action. Other inquiries have been discontinued without any action against JPMorgan Chase, including by the SEC, FCA and the Canadian Competition Bureau. Notes to consolidated financial statements 263 JPMorgan Chase & Co./2016 Annual Report Lehman Brothers Bankruptcy Proceedings. In January 2016, JPMorgan Chase Bank, N.A. and Lehman Brothers Holdings Inc. ("LBHI") and several of LBHI's subsidiaries reached an agreement, approved by the Bankruptcy Court, resolving several disputes between the parties. The January 2016 settlement did not resolve the following remaining matters: In the Bankruptcy Court proceedings, LBHI and its Official Committee of Unsecured Creditors filed an objection to the claims asserted by JPMorgan Chase Bank, N.A. against LBHI with respect to clearing advances made to Lehman Brothers Inc., principally on the grounds that the Firm had not conducted the sale of the securities collateral held for its claims in a commercially reasonable manner. LBHI also brought two claims objections relating to securities lending claims and a group of other smaller claims. In January 2017, the Firm entered into an agreement to settle all of these remaining claims, and this settlement has been approved by the Bankruptcy Court. LIBOR and Other Benchmark Rate Investigations and Litigation. JPMorgan Chase has received subpoenas and requests for documents and, in some cases, interviews, from federal and state agencies and entities, including the U.S. Department of Justice ("DOJ"), the U.S. Commodity Futures Trading Commission ("CFTC"), the U.S. Securities and Exchange Commission ("SEC") and various state attorneys general, as well as the European Commission ("EC"), the U.K. Financial Conduct Authority ("FCA"), the Canadian Competition Bureau, the Swiss Competition Commission ("ComCo") and other regulatory authorities and banking associations around the world relating primarily to the process by which interest rates were submitted to the British Bankers Association ("BBA") in connection with the setting of the BBA's London Interbank Offered Rate ("LIBOR") for various currencies, principally in 2007 and 2008. Some of the inquiries also relate to similar processes by which information on rates is submitted to the European 2017. Investment Management Litigation. The Firm is defending two pending cases that are coordinated for pre-trial and trial purposes, alleging that investment portfolios managed by J.P. Morgan Investment Management (“JPMIM") were inappropriately invested in securities backed by residential real estate collateral. Plaintiffs Assured Guaranty (U.K.) and Ambac Assurance UK Limited claim that JPMIM is liable for total losses of more than $1 billion in market value of these securities. Discovery has been completed. In January 2016, plaintiffs filed a joint partial motion for summary judgment in the coordinated actions. In February 2017, the Court ruled in plaintiffs' favor as to the interpretation of an applicable statutory provision and the rejection of a certain defense, but otherwise preserved for trial the determination of whether JPMIM breached the governing contract and is liable for plaintiffs' claimed losses under the standard of gross negligence. The trial is scheduled to begin in March In addition, certain merchants have filed individual actions against Visa and MasterCard, as well as against the Firm and other banks, and those actions are proceeding. Interchange Litigation. A group of merchants and retail associations filed a series of class action complaints alleging that Visa and MasterCard, as well as certain banks, conspired to set the price of credit and debit card interchange fees, enacted respective rules in violation of antitrust laws, and engaged in tying/bundling and exclusive dealing. The parties entered into an agreement to settle the cases for a cash payment of $6.1 billion to the class plaintiffs (of which the Firm's share is approximately 20%) and an amount equal to ten basis points of credit card interchange for a period of eight months to be measured from a date within 60 days of the end of the opt-out period. The agreement also provided for modifications to each credit card network's rules, including those that prohibit surcharging credit card transactions. In December 2013, the District Court granted final approval of the settlement. A number of merchants appealed to the United States Court of Appeals for the Second Circuit, which, in June 2016, vacated the District Court's certification of the class action and reversed the approval of the class settlement. The case has been remanded to the District Court for further proceedings consistent with the appellate decision. Both the plaintiffs and the defendants have filed petitions seeking review by the U.S. Supreme Court of the Second Circuit's decision. General Motors Litigation. JPMorgan Chase Bank, N.A. participated in, and was the Administrative Agent on behalf of a syndicate of lenders on, a $1.5 billion syndicated Term Loan facility ("Term Loan") for General Motors Corporation ("GM"). In July 2009, in connection with the GM bankruptcy proceedings, the Official Committee of Unsecured Creditors of Motors Liquidation Company ("Creditors Committee") filed a lawsuit against JPMorgan Chase Bank, N.A., in its individual capacity and as Administrative Agent for other lenders on the Term Loan, seeking to hold the underlying lien invalid based on the filing of a UCC-3 termination statement relating to the Term Loan. In January 2015, following several court proceedings, the United States Court of Appeals for the Second Circuit reversed the Bankruptcy Court's dismissal of the Creditors Committee's claim and remanded the case to the Bankruptcy Court with instructions to enter partial summary judgment for the Creditors Committee as to the termination statement. The proceedings in the Bankruptcy Court continue with respect to, among other things, additional defenses asserted by JPMorgan Chase Bank, N.A. and the value of additional collateral on the Term Loan that was unaffected by the filing of the termination statement at issue. In addition, certain Term Loan lenders filed cross-claims against JPMorgan Chase Bank, N.A. in the Bankruptcy Court seeking indemnification and asserting various claims. instrument. The second action was filed in the province of Quebec, and seeks authorization to represent only those persons in Quebec who engaged in FX transactions. In late 2016, the Firm settled the Canadian class actions; those settlements are subject to Court approval. Additional actions have been filed against third-party trustees that relate to loan repurchase and servicing claims involving trusts sponsored by JPMC, Bear Stearns and Washington Mutual. The Firm has entered into agreements with a number of MBS trustees or entities that purchased MBS that toll applicable statute of limitations periods with respect to their claims, and has settled, and in the future may settle, tolled claims. There is no assurance that the Firm will not be named as a defendant in additional MBS-related litigation. Derivative Actions. A shareholder derivative action against the Firm, as nominal defendant, and certain of its current and former officers and members of its Board of Directors relating to the Firm's MBS activities is pending in California federal court. Defendants have filed a motion to dismiss the action. Government Enforcement Investigations and Litigation. The Firm is responding to an ongoing investigation being conducted by the DOJ's Criminal Division and two United States Attorney's Offices relating to MBS offerings securitized and sold by the Firm and its subsidiaries. Mortgage-Related Investigations and Litigation. In January 2017, a Consent Judgment was entered by the United States District Court for the Southern District of New York resolving allegations by the Civil Division of the United States Attorney's Office for the Southern District of New York that the Firm violated the Fair Housing Act and Equal Credit Opportunity Act by giving pricing discretion to independent mortgage brokers in its wholesale lending distribution channel which, according to the government's model, may have charged higher fees and interest rates to African-American and Hispanic borrowers than non- Hispanic White borrowers during the period between 2006 and 2009. The Firm denied liability but agreed to pay a total of approximately $55 million to resolve this matter. In addition, three municipalities have commenced litigation against the Firm alleging violations of an unfair competition law or the Fair Housing Act. The municipalities seek, among other things, civil penalties for the unfair competition claim, and, for the Fair Housing Act claims, damages resulting from lost tax revenue and increased municipal costs associated with foreclosed properties. The municipal actions are stayed pending an appeal by the City of Los Angeles to the United States Court of Appeals for the Ninth Circuit, as well as the United States Supreme Court's review of decisions of the United States Court of Appeals for the Eleventh Circuit which held, among other things, that the City of Miami has standing under the Fair Housing Act to pursue similar claims against other banks. The following table presents income statement- and balance sheet-related information for JPMorgan Chase by major international geographic area. The Firm defines international activities for purposes of this footnote presentation as business transactions that involve clients residing outside of the U.S., and the information presented below is based predominantly on the domicile of the client, the location from which the client relationship is managed, or the location of the trading desk. However, many of the Firm's U.S. operations serve international businesses. Note 32 - International operations Notes to consolidated financial statements JPMorgan Chase & Co./2016 Annual Report 267 In view of the inherent difficulty of predicting the outcome of legal proceedings, particularly where the claimants seek very large or indeterminate damages, or where the matters present novel legal theories, involve a large number of parties or are in early stages of discovery, the Firm cannot state with confidence what will be the eventual outcomes of the currently pending matters, the timing of their ultimate resolution or the eventual losses, fines, penalties or impact related to those matters. JPMorgan Chase believes, based upon its current knowledge, after consultation with counsel and after taking into account its current litigation reserves, that the legal proceedings currently pending against should not have a material adverse effect on the Firm's consolidated financial condition. The Firm notes, however, that in light of the uncertainties involved in such proceedings, there is no assurance that the ultimate resolution of these matters will not significantly exceed the reserves it has currently accrued or that a matter will not have material reputational consequences. As a result, the outcome of a particular matter may be material to JPMorgan Chase's operating results for a particular period, depending on, among other factors, the size of the loss or liability imposed and the level of JPMorgan Chase's income for that period. The Firm has established reserves for several hundred of its currently outstanding legal proceedings. In accordance with the provisions of U.S. GAAP for contingencies, the Firm accrues for a litigation-related liability when it is probable that such a liability has been incurred and the amount of the loss can be reasonably estimated. The Firm evaluates its outstanding legal proceedings each quarter to assess its litigation reserves, and makes adjustments in such reserves, upwards or downward, as appropriate, based on management's best judgment after consultation with counsel. During the years ended December 31, 2016, 2015 and 2014, the Firm's legal expense was a benefit of $(317) million and an expense of $3.0 billion and $2.9 billion, respectively. There is no assurance that the Firm's litigation reserves will not need to be adjusted in the future. defend itself vigorously in all such matters. Additional legal proceedings may be initiated from time to time in the future. JPMorgan Chase & Co./2016 Annual Report In addition to the various legal proceedings discussed above, JPMorgan Chase and its subsidiaries are named as defendants or are otherwise involved in a substantial number of other legal proceedings. The Firm believes it has meritorious defenses to the claims asserted against it in its currently outstanding legal proceedings and it intends to * 4,158 $ 347,647 The Firm, Deutsche Bank National Trust Company and the FDIC have signed a settlement agreement to resolve (i) pending litigation brought by Deutsche Bank National Trust Company against the FDIC and JPMorgan Chase Bank, N.A., as defendants, relating to alleged breaches of certain representations and warranties given by certain Washington Mutual affiliates in connection with mortgage securitization agreements and (ii) JPMorgan Chase Bank, N.A.'s outstanding indemnification claims pursuant to the terms of the Purchase & Assumption Agreement. The settlement is subject to certain judicial approval procedures, and both matters are stayed pending approval of the settlement. Wendel. Since 2012, the French criminal authorities have been investigating a series of transactions entered into by senior managers of Wendel Investissement ("Wendel") during the period from 2004 through 2007 to restructure their shareholdings in Wendel. JPMorgan Chase Bank, N.A., Paris branch provided financing for the transactions to a number of managers of Wendel in 2007. JPMorgan Chase has cooperated with the investigation. The investigating judges issued an ordonnance de renvoi on November 30, 2016, referring JPMorgan Chase Bank, N.A. to the French tribunal correctionnel for alleged complicity in tax fraud. No date for trial has been set by the court. The Firm has been successful in legal challenges made to the Court of Cassation, France's highest court, which have been referred back to and remain pending before the Paris Court of Appeal. In addition, civil proceedings have been commenced against JPMorgan Chase Bank, N.A. by a number of the managers. The claims are separate, involve different allegations and are at various stages of proceedings. favor of JPMorgan Chase Bank, N.A. on the question of whether the Firm or the FDIC bears responsibility for Washington Mutual Bank's repurchase obligations, holding that JPMorgan Chase Bank, N.A. assumed only those liabilities that were reflected on Washington Mutual Bank's financial accounting records as of September 25, 2008, and only up to the amount of the book value reflected therein. The FDIC has appealed that ruling. 266 Washington Mutual Litigations. Proceedings related to Washington Mutual's failure are pending before the United States District Court for the District of Columbia and include a lawsuit brought by Deutsche Bank National Trust Company, initially against the FDIC and amended to include JPMorgan Chase Bank, N.A. as a defendant, asserting an estimated $6 billion to $10 billion in damages based upon alleged breaches of certain representations and warranties given by certain Washington Mutual affiliates in connection with mortgage securitization agreements. The case includes assertions that JPMorgan Chase Bank, N.A. may have assumed liabilities for the alleged breaches of representations and warranties in the mortgage securitization agreements. In June 2015, the court ruled in Referral Hiring Practices Investigations. In November 2016, the Firm entered into settlements with DOJ, the SEC and the Board of Governors of the Federal Reserve System (the "Federal Reserve") to resolve those agencies' respective investigations relating to a former hiring program for candidates referred by clients, potential clients and government officials in the Asia Pacific region. Other related investigations are ongoing, and the Firm continues to cooperate with these investigations. Proprietary Products Investigations and Litigation. In December 2015, JPMorgan Chase Bank, N.A. and J.P. Morgan Securities LLC agreed to a settlement with the SEC, and JPMorgan Chase Bank, N.A. agreed to a settlement with the CFTC, regarding disclosures to clients concerning conflicts associated with the Firm's sale and use of proprietary products, such as J.P. Morgan mutual funds, in the Firm's CCB and AWM wealth management businesses, and the U.S. Private Bank's disclosures concerning the use of hedge funds that pay placement agent fees to JPMorgan Chase broker-dealer affiliates. The Firm settled with an additional government authority in July 2016, and continues to cooperate with inquiries from other government authorities concerning disclosure of conflicts associated with the Firm's sale and use of proprietary products. A putative class action, which was filed in the United States District Court for the Northern District of Illinois on behalf of financial advisory clients from 2007 to the present whose funds were invested in proprietary funds and who were charged investment management fees, was dismissed by the Court. The dismissal has been affirmed on appeal. Corporation. The principal actions against JPMorgan Chase and its affiliates have been brought by a court-appointed receiver for Petters and the trustees in bankruptcy proceedings for three Petters entities. These actions generally seek to avoid certain putative transfers in connection with (i) the 2005 acquisition by Petters of Polaroid, which at the time was majority-owned by OEP; (ii) two credit facilities that JPMorgan Chase and other financial institutions entered into with Polaroid; and (iii) a credit line and investment accounts held by Petters. In January 2017, the Court denied the defendants' motion to dismiss an amended complaint filed by the plaintiffs. Notes to consolidated financial statements 265 JPMorgan Chase & Co./2016 Annual Report Petters Bankruptcy and Related Matters. JPMorgan Chase and certain of its affiliates, including One Equity Partners ("OEP"), have been named as defendants in several actions filed in connection with the receivership and bankruptcy proceedings pertaining to Thomas J. Petters and certain affiliated entities (collectively, "Petters") and the Polaroid Municipal Derivatives Litigation. Several civil actions were commenced in New York and Alabama courts against the Firm relating to certain Jefferson County, Alabama (the "County") warrant underwritings and swap transactions. The claims in the civil actions generally alleged that the Firm made payments to certain third parties in exchange for being chosen to underwrite more than $3 billion in warrants issued by the County and to act as the counterparty for certain swaps executed by the County. The County filed for bankruptcy in November 2011. In June 2013, the County filed a Chapter 9 Plan of Adjustment, as amended (the "Plan of Adjustment”), which provided that all the above-described actions against the Firm would be released and dismissed with prejudice. In November 2013, the Bankruptcy Court confirmed the Plan of Adjustment, and in December 2013, certain sewer rate payers filed an appeal challenging the confirmation of the Plan of Adjustment. All conditions to the Plan of Adjustment's effectiveness, including the dismissal of the actions against the Firm, were satisfied or waived and the transactions contemplated by the Plan of Adjustment occurred in December 2013. Accordingly, all the above-described actions against the Firm have been dismissed pursuant to the terms of the Plan of Adjustment. The appeal of the Bankruptcy Court's order confirming the Plan of Adjustment remains pending. JPMorgan Chase has also filed complaints in the United States District Court for the District of Columbia against the FDIC, in its corporate capacity as well as in its capacity as receiver for Washington Mutual Bank, asserting multiple claims for indemnification under the terms of the Purchase & Assumption Agreement between JPMorgan Chase Bank, N.A. and the FDIC relating to JPMorgan Chase Bank, N.A.'s purchase of substantially all of the assets and certain liabilities of Washington Mutual Bank (the "Purchase & Assumption Agreement"). (d) Asia and Pacific 6,151 CB delivers extensive industry knowledge, local expertise and dedicated service to U.S. and U.S. multinational clients, including corporations, municipalities, financial institutions and nonprofit entities with annual revenue generally ranging from $20 million to $2 billion. In addition, CB provides financing to real estate investors and owners. Partnering with the Firm's other businesses, CB provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management to meet its clients' domestic and international financial needs. Commercial Banking maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Investor Services also includes Securities Services, a leading global custodian that provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. The CIB, which consists of Banking and Markets & Investor Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Investor Services is a global market- CCB offers services to consumers and businesses through bank branches, ATMs, online, mobile and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Mortgage Banking (including Mortgage Production, Mortgage Servicing and Real Estate Portfolios) and Card, Commerce Solutions & Auto. Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Mortgage Banking includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card, Commerce Solutions & Auto issues credit cards to consumers and small businesses, offers payment processing services to merchants, originates and services auto loans and leases, and services student loans. Corporate & Investment Bank Consumer & Community Banking The following is a description of each of the Firm's business segments, and the products and services they provide to their respective client bases. The Firm is managed on a line of business basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by management. Results of these lines of business are presented on a managed basis. For a further discussion concerning JPMorgan Chase's business segments, see Segment results of this footnote. - Note 33 Business segments JPMorgan Chase & Co./2016 Annual Report 268 (d) Total assets for the U.K. were approximately $310 billion, $306 billion, and $434 billion at December 31, 2016, 2015 and 2014, respectively. (c) Expense is composed of noninterest expense and the provision for credit losses. (b) Revenue is composed of net interest income and noninterest revenue. (a) Substantially reflects the U.S. Total 673,252 1,899,022 5,255 16,490 21,745 $ 2,572,274 7,916 22,783 30,699 $ $ 64,413 95,112 $ Asset & Wealth Management AWM, with client assets of $2.5 trillion, is a global leader in investment and wealth management. AWM clients include institutions, high-net-worth individuals and retail investors in many major markets throughout the world. AWM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AWM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Wealth Management clients, AWM also provides retirement products and services, brokerage and banking services, including trusts and estates, loans, mortgages and deposits. The majority of AWM's client assets are in actively managed portfolios. Corporate The Corporate segment consists of Treasury and CIO and Other Corporate, which includes corporate staff units and expense that is centrally managed. Treasury and CIO are predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding and structural interest rate and foreign exchange risks, as well as executing the Firm's capital plan. The major Other Corporate units include Real Estate, Enterprise Technology, Legal, Compliance, Finance, Human Resources, Internal Audit, Risk Management, Oversight & Control, Corporate Responsibility and various Other Corporate groups. JPMorgan Chase & Co./2016 Annual Report 2014 2015 2016 2014 2015 2016 2014 2015 2016 2014 2015 $ 2016 Asset & Wealth Management Commercial Banking Corporate & Investment Bank Consumer & Community Banking As of or for the year ended December 31, investments receiving tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. This allows management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense/ (benefit). Segment results and reconciliation The following tables provide a summary of the Firm's segment results as of or for the years ended December 31, 2016, 2015 and 2014 on a managed basis. The Firm's definition of managed basis starts with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue (noninterest revenue and net interest income) for each of the reportable business segments on a FTE basis. Accordingly, revenue from Segment results Notes to consolidated financial statements 269 (in millions, except ratios) $ 15,255 48,186 North America (a) 62,841 93,543 $ $ Total 138,747 48,185 534,579 1,817,119 18,746 23,042 48,221 71,263 North America (a) 5,696 7,660 14,620 22,280 Total international 253 415 1,508 1,923 Latin America and the Caribbean 1,285 1,910 4,241 $ 30,702 $ 24,442 16,227 24,143 Total international 44,567 147,357 1,051 269 421 1,626 2,047 Latin America and the Caribbean 1,605 70,969 4,478 Asia and Pacific 481,328 (d) 3,935 $ $ 5,890 10,123 $ 16,013 $ $ Europe/Middle East and Africa 2014 2,351,698 6,083 72,400 $ (985) $ (in millions, except per share, ratio, headcount data and where otherwise noted) 2015 2016 As of or for the period ended (Table continued on next page) Selected quarterly financial data (unaudited) Supplementary information 271 (d) For information regarding the Parent Company's guarantees of its subsidiaries' obligations, see Notes 21 and 29. (c) At December 31, 2016, long-term debt that contractually matures in 2017 through 2021 totaled $26.9 billion, $21.2 billion, $13.0 billion, $21.9 billion and $17.9 billion, respectively. (b) Affiliates include trusts that issued guaranteed capital debt securities ("issuer trusts"). For further discussion on these issuer trusts, see Note 21. (a) On September 1, 2016, in connection with the Firm's 2016 Resolution Submission, the Parent Company established the IHC, and during the fourth quarter of 2016 contributed substantially all of its direct subsidiaries, other than JPMorgan Chase Bank, N.A. (totaling $55.4 billion), as well as most of its other assets (totaling $160.5 billion) and intercompany indebtedness to the IHC. Total noncash assets contributed were $62.3 billion. JPMorgan Chase & Co./2016 Annual Report $ 464,618 $ 453,778 Total liabilities and stockholders' equity 3,722 11,940 179,233 206,205 247,573 3,831 11,224 181,789 210,428 254,190 Total stockholders' equity Total liabilities(d) Long-term debt (c)(d) Other liabilities $ 13,584 $ 11,310 Other borrowed funds 4th quarter 3rd quarter Borrowings from, and payables to, subsidiaries and affiliates(b) 2nd quarter 1st quarter 2nd quarter 1st quarter 9,183 9,312 7,412 8,622 9,402 10,742 10,210 9,543 14,883 14,500 15,368 14,263 13,837 13,638 24,066 $ 22,885 $ 22,780 $ 23,812 $ 24,673 $ 24,380 $ 23,239 14,463 23,376 $ 13,833 $ Pre-provision profit Total noninterest expense Total net revenue Selected income statement data 4th quarter 3rd quarter Liabilities and stockholders' equity $ 464,618 $ 453,778 Total assets 74 Cash and due from banks at the beginning of the year 58,674 46 Nonbank 32,454 524 (53) (137) 39 Net increase/(decrease) in cash and due from banks Bank and bank holding company Advances to, and receivables from, subsidiaries: 4,086 (47,937) (3,197) Net cash provided by/(used in) financing activities 1,887 77 Loans 3,154 2,694 Available-for-sale securities 211 264 Investments (at equity) in subsidiaries and affiliates: Bank and bank holding company 200 8,251 1,053 $ 18,088 34,205 3,921 $ 3,873 $ 4,550 Provision for credit losses $ 211 $ 74 $ 113 $ Cash and due from banks at the end of the year 225,613 422,028 13,103 10,257 Other assets Nonbank(b) Cash interest paid 864 1,271 1,402 3,757.5 3,743.6 3,725.6 3,704.6 3,696.9 3,666.5 3,629.6 3,606.0 3,725.3 3,707.8 3,694.4 3,674.2 3,669.9 3,635.8 3,597.4 3,570.7 Average shares: Basic 1.45 1.54 1.68 1.32 1.35 1.55 Diluted Market and per common share data Market capitalization Common shares at period-end Close 54.27 59.65 50.07 58.53 52.50 57.05 58.76 66.10 Low 62.96 1.58 87.39 $ 67.90 $ 66.20 $ 64.13 $ 69.03 $ 70.61 $ 69.82 $ High Share price:(a) 3,711.1 $ 224,818 $ 250,581 3,698.1 $ 224,438 3,681.1 $ 241,899 3,663.5 3,656.7 3,612.0 $ 307,295 $ 238,277 $ 224,449 $ 216,547 3,561.2 3,578.3 $ (921) 1.71 1.46 Net income 2,310 2,087 (74) 1,937 2,058 3,140 2,653 1,952 8,224 8,377 6,730 7,371 7,578 9,340 8,939 8,679 Income before income tax expense 959 935 682 1,251 1,824 $ 6,727 $ 6,286 $ 6,200 $ 1.56 $ 1.70 1.34 $ $ 1.36 1.56 $ 1.60 $ 1.73 $ $ Diluted Basic Per common share data Income tax expense 5,914 6,290 $ $ 6,804 $ 5,434 $ 5,520 $ Net income: (840) Cash income taxes paid, net All other financing activities, net (1,681) 2,483 (18,166) Other operating adjustments 3,873 $ 10,653 $ $ 10,000 Bank and bank holding company Nonbank(b) 14,714 17,023 13,873 and affiliates (b) Cash dividends from subsidiaries affiliates: (1,227) (2,303) (3,113) Parent company net loss 22,972 (905) 27,846 Less: Net income of subsidiaries and affiliates (b) 2014 8,172 2015 14,716 794 (1,402) 1,165 Nonbank Deposits with banking 779 1,438 852 Bank and bank holding company Net change in: primarily fees: Investing activities Other income from subsidiaries, 284 234 207 Other interest income 11,806 17,203 (7,406) activities Net cash provided by operating 378 443 Interest income from subsidiaries 2016 Dividends from subsidiaries and Income NM NM NM NM NM Overhead ratio NM NM NM NM NM NM Return on common equity NA NA NA 931,206 768,204 799,426 Total assets $ 224,631 $ 215,690 $ 207,400 $ 24,733 $ 24,442 $ 21,745 - NM 2,490,972 2,351,698 2,572,274 (in millions) Year ended December 31, $ 24,442 $ 21,745 $ 24,733 Net income Operating activities 2014 2015 2016 (in millions) Year ended December 31, 52 Statements of cash flows(a) The following tables present Parent Company-only financial statements. Note 34 - Parent Company JPMorgan Chase & Co./2016 Annual Report 270 (a) Segment managed results reflect revenue on a FTE basis with the corresponding income tax impact recorded within income tax expense/(benefit). These adjustments are eliminated in reconciling items to arrive at the Firm's reported U.S. GAAP results. 64 63 58 10% 11% 10% Statements of income and comprehensive income (a) subsidiaries 26,745 30,085 $ 22,445 $ 22,735 $ 23,212 Comprehensive income 4,454 (5,778) (4,062) (47,483) 2,957 109 Other borrowed funds 990 (1,997) (1,521) Other comprehensive income, net $ 24,442 $ 21,745 $ 24,733 Net income Borrowings from subsidiaries and affiliates(b) 8,239 7,920 13,973 of subsidiaries Equity in undistributed net income Net change in: 1,430 1,640 Proceeds from the issuance of long-term debt Payments of long-term debt 41,498 42,121 40,284 (29,298) (30,077) (31,050) Balance sheets(a) (6,990) (7,873) (8,476) 60,349 65,799 13,830 10,326 Trading assets (4,760) (5,616) (9,082) repurchased 876 74 Deposits with banking subsidiaries $ Cash and due from banks Treasury stock and warrants Assets 8,847 5,893 Proceeds from issuance of preferred stock 2015 2016 December 31, (in millions) 113 $ 5,450 Income tax benefit Dividends paid 12,076 321 1,793 Other changes in loans, net 169 98 105 affiliates(b) Interest expense to subsidiaries and 12,076 120 353 Proceeds from paydowns and maturities Expense 16,717 21,311 16,045 Total income Available-for-sale securities: 508 1,773 (846) (31,040) Financing activities (319) Other interest expense Other income 3,720 4,413 subsidiaries (15,945) 30,598 10,642 32 153 114 All other investing activities, net Net cash provided by/(used in) investing activities and undistributed net income of Income before income tax benefit 9,884 6,429 3,645 827 4,641 Advances to and investments in subsidiaries and affiliates, net (51,967) (81) 14,882 Noninterest expense 1,643 2,611 Total expense 3,306 6,161 Collateral-dependent: A loan is considered to be collateral- dependent when repayment of the loan is expected to be provided solely by the underlying collateral, rather than by cash flows from the borrower's operations, income or other CLTV: Combined loan-to-value CLO: Collateralized loan obligations (231) Client assets: Represent assets under management as well as custody, brokerage, administration and deposit accounts. Client deposits and other third-party liabilities: Deposits, as well as deposits that are swept to on-balance sheet liabilities (e.g., commercial paper, federal funds purchased and securities loaned or sold under repurchase agreements) as part of client cash management programs. During the third quarter 2015 the Firm completed the discontinuation of its commercial paper customer sweep cash management program. CIO: Chief Investment Office CIB: Corporate & Investment Bank Chase Bank USA, N.A.: Chase Bank USA, National Association CFTC: Commodity Futures Trading Commission CFO: Chief Financial Officer CET1 Capital: Common Equity Tier 1 Capital CDS: Credit default swaps through novation, an open offer system, or another legally binding arrangement. CCP: "Central counterparty" is a clearing house that interposes itself between counterparties to contracts traded in one or more financial markets, becoming the buyer to every seller and the seller to every buyer and thereby ensuring the future performance of open contracts. A CCP becomes counterparty to trades with market participants CCAR: Comprehensive Capital Analysis and Review CCB: Consumer & Community Banking CCO: Chief Compliance Officer CB: Commercial Banking Card Services includes the Credit Card and Commerce Solutions businesses. BHC: Bank holding company Benefit obligation: Refers to the projected benefit obligation for pension plans and the accumulated postretirement benefit obligation for OPEB plans. Beneficial interests issued by consolidated VIES: Represents the interest of third-party holders of debt, equity securities, or other obligations, issued by VIES that JPMorgan Chase consolidates. resources. Auto loan and lease origination volume: Dollar amount of auto loans and leases originated. CEO: Chief Executive Officer CBB: Consumer & Business Banking CTC: CIO, Treasury and Corporate Commercial Card: provides a wide range of payment services to corporate and public sector clients worldwide through the commercial card products. Services include procurement, corporate travel and entertainment, expense management services, and business-to-business payment solutions. AUM: "Assets under management": Represent assets managed by AWM on behalf of its Private Banking, Institutional and Retail clients. Includes "Committed capital not Called," on which AWM earns fees. Eligible LTD: Long-term debt satisfying certain eligibility criteria EC: European Commission E&P: Exploration & Production DVA: Debit valuation adjustment DRPC: Directors' Risk Policy Committee DOL: U.S. Department of Labor DOJ: U.S. Department of Justice Dodd-Frank Act: Wall Street Reform and Consumer Protection Act Deposit margin/deposit spread: Represents net interest income expressed as a percentage of average deposits. Distributed denial-of-service attack: The use of a large number of remote computer systems to electronically send a high volume of traffic to a target website to create a service outage at the target. This is a form of cyberattack. DFAST: Dodd-Frank Act Stress Test Debit and credit card sales volume: Dollar amount of card member purchases, net of returns. CVA: Credit valuation adjustments CRO: Chief Risk Officer Criticized: Criticized loans, lending-related commitments and derivative receivables that are classified as special mention, substandard and doubtful categories for regulatory purposes and are generally consistent with a rating of CCC+/Caal and below, as defined by S&P and Moody's. another party (the protection seller). Upon the occurrence of a credit event by the reference entity, which may include, among other events, the bankruptcy or failure to pay its obligations, or certain restructurings of the debt of the reference entity, neither party has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value at the time of settling the credit derivative contract. The determination as to whether a credit event has occurred is generally made by the relevant International Swaps and Derivatives Association ("ISDA") Determinations Committee. Glossary of Terms and Acronyms 279 JPMorgan Chase & Co./2016 Annual Report Credit derivatives: Financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) which allow one party (the protection purchaser) to transfer that risk to Core loans: Represents loans considered central to the Firm's ongoing businesses; core loans exclude loans classified as trading assets, runoff portfolios, discontinued portfolios and portfolios the Firm has an intent to exit. Credit cycle: A period of time over which credit quality improves, deteriorates and then improves again (or vice versa). The duration of a credit cycle can vary from a couple of years to several years. COO: Chief Operating Officer Commerce Solutions is a business that primarily processes transactions for merchants. AUC: Assets under custody (184) AOCI: Accumulated other comprehensive income/(loss) (20) 17 183 184 (1) 3 20 (17) 278 Change in interest expense Change in net interest income (a) Includes commercial paper. Non-U.S. U.S. Intercompany funding: 6 10 (4) (18) (19) 1 20 Embedded derivatives: are implicit or explicit terms or features of a financial instrument that affect some or all of the cash flows or the value of the instrument in a manner similar to a derivative. An instrument containing such terms or features is referred to as a "hybrid." The component of the hybrid that is the non-derivative instrument is referred to as the "host." For example, callable debt is a hybrid instrument that contains a plain vanilla debt instrument (i.e., the host) and an embedded option that allows the issuer to redeem the debt issue at a specified date for a (3) 1 (183) 65 AWM: Asset & Wealth Management Alternative assets: The following types of assets constitute alternative investments - hedge funds, currency, real estate, private equity and other investment funds designed to focus on nontraditional strategies. Allowance for loan losses to total loans: Represents period-end allowance for loan losses divided by retained loans. ALCO: Asset Liability Committee AFS: Available-for-sale Active foreclosures: Loans referred to foreclosure where formal foreclosure proceedings are ongoing. Includes both judicial and non-judicial states. ABS: Asset-backed securities 2016 Annual Report or 2016 Form 10-K: Annual report on Form 10-K for year ended December 31, 2016, filed with the U.S. Securities and Exchange Commission. Glossary of Terms and Acronyms JPMorgan Chase & Co./2016 Annual Report ARM: Adjustable rate mortgage(s) 1 $ 1,480 $ 2,672 (434) (599) 165 2,355 2,290 (573) $ $ 3,245 $ (1,479) $ 280 (d) a floating rate instrument is not a hybrid composed of a fixed-rate instrument and an interest rate swap. MMDA: Money Market Deposit Accounts MD&A: Management's discussion and analysis MBS: Mortgage-backed securities Master netting agreement: An agreement between two counterparties who have multiple contracts with each other that provides for the net settlement of all contracts, as well as cash collateral, through a single payment, in a single currency, in the event of default on or termination of any one contract. believes this provides information to enable investors to understand the underlying operational performance and trends of the particular business segment and facilitates a comparison of the business segment with the performance of competitors. Glossary of Terms and Acronyms 281 JPMorgan Chase & Co./2016 Annual Report The LTV ratio considering all available lien positions, as well as unused lines, related to the property. Combined LTV ratios are used for junior lien home equity products. Managed basis: A non-GAAP presentation of financial results that includes reclassifications to present revenue on a fully taxable-equivalent basis. Management uses this non- GAAP financial measure at the segment level, because it Combined LTV ratio An estimate of the LTV as of a certain date. The current estimated LTV ratios are calculated using estimated collateral values derived from a nationally recognized home price index measured at the metropolitan statistical area ("MSA") level. These MSA-level home price indices consist of actual data to the extent available and forecasted data where actual data is not available. As a result, the estimated collateral values used to calculate these ratios do not represent actual appraised loan-level collateral values; as such, the resulting LTV ratios are necessarily imprecise and should therefore be viewed as estimates. Current estimated LTV ratio The LTV ratio at the origination date of the loan. Origination date LTV ratios are calculated based on the actual appraised values of collateral (i.e., loan-level data) at the origination date. LTV: "Loan-to-value": For residential real estate loans, the relationship, expressed as a percentage, between the principal amount of a loan and the appraised value of the collateral (i.e., residential real estate) securing the loan. Origination date LTV ratio LTIP: Long-term incentive plan Loss emergence period: Represents the time period between the date at which the loss is estimated to have been incurred and the realization of that loss. LOB: Line of business LLC: Limited Liability Company LIBOR: London Interbank Offered Rate LGD: Loss given default LDA: Loss Distribution Approach Moody's: Moody's Investor Services Mortgage origination channels: Retail - Borrowers who buy or refinance a home through direct contact with a mortgage banker employed by the Firm using a branch office, the Internet or by phone. Borrowers are frequently referred to a mortgage banker by a banker in a Chase branch, real estate brokers, home builders or other third parties. Correspondent - Banks, thrifts, other mortgage banks and other financial institutions that sell closed loans to the Firm. Mortgage product types: 251 JPMorgan Chase & Co./2016 Annual Report -The change in the fair value of the MSR asset due to the collection or realization of expected cash flows. Risk management represents the components of Mortgage Servicing's MSR asset that are subject to ongoing risk management activities, together with derivatives and other instruments used in those risk management activities. Net production revenue: Includes net gains or losses on originations and sales of mortgage loans, other production- related fees and losses related to the repurchase of previously sold loans. · Actual gross income earned from servicing third-party mortgage loans, such as contractually specified servicing fees and ancillary income; and - Operating revenue predominantly represents the return on Mortgage Servicing's MSR asset and includes: Net mortgage servicing revenue includes the following components: Net charge-off/(recovery) rate: Represents net charge- offs/(recoveries) (annualized) divided by average retained loans for the reporting period. Net Capital Rule: Rule 15c3-1 under the Securities Exchange Act of 1934. NAV: Net Asset Value LCR: Liquidity coverage ratio NA: Data is not applicable or available for the period presented. MSR: Mortgage servicing rights Subprime loans are loans that, prior to mid-2008, were offered to certain customers with one or more high risk characteristics, including but not limited to: (i) unreliable or poor payment histories; (ii) a high LTV ratio of greater than 80% (without borrower-paid mortgage insurance); (iii) a high debt-to-income ratio; (iv) an occupancy type for the loan is other than the borrower's primary residence; or (v) a history of delinquencies or late payments on the loan. MSA: Metropolitan statistical areas Subprime Prime mortgage loans are made to borrowers with good credit records who meet specific underwriting requirements, including prescriptive requirements related to income and overall debt levels. New prime mortgage borrowers provide full documentation and generally have reliable payment histories. Prime converts the loan to a variable-rate fully amortizing loan upon meeting specified loan balance and anniversary date triggers. 282 The option ARM real estate loan product is an adjustable- rate mortgage loan that provides the borrower with the option each month to make a fully amortizing, interest-only or minimum payment. The minimum payment on an option ARM loan is based on the interest rate charged during the introductory period. This introductory rate is usually significantly below the fully indexed rate. The fully indexed rate is calculated using an index rate plus a margin. Once the introductory period ends, the contractual interest rate charged on the loan increases to the fully indexed rate and adjusts monthly to reflect movements in the index. The minimum payment is typically insufficient to cover interest accrued in the prior month, and any unpaid interest is deferred and added to the principal balance of the loan. Option ARM loans are subject to payment recast, which Alt-A loans are generally higher in credit quality than subprime loans but have characteristics that would disqualify the borrower from a traditional prime loan. Alt-A lending characteristics may include one or more of the following: (i) limited documentation; (ii) a high CLTV ratio; (iii) loans secured by non-owner occupied properties; or (iv) a debt-to-income ratio above normal limits. A substantial proportion of the Firm's Alt-A loans are those where a borrower does not provide complete documentation of his or her assets or the amount or source of his or her income. Option ARMS Alt-A Multi-asset: Any fund or account that allocates assets under management to more than one asset class. specified amount (i.e., the embedded derivative). However, JPMorgan Securities: J.P. Morgan Securities LLC Loan-equivalent: Represents the portion of the unused commitment or other contingent exposure that is expected, based on average portfolio historical experience, to become drawn prior to an event of a default by an obligor. JPMorgan Chase Bank, N.A.: JPMorgan Chase Bank, National Association FSB: Financial Stability Board Free standing derivatives: a derivative contract entered into either separate and apart from any of the Firms other financial instruments or equity transactions. Or, in conjunction with some other transaction and is legally detachable and separately exercisable. FRC: Firmwide Risk Committee Forward points: Represents the interest rate differential between two currencies, which is either added to or subtracted from the current exchange rate (i.e., “spot rate") to determine the forward exchange rate. Firm: JPMorgan Chase & Co. FICO score: A measure of consumer credit risk provided by credit bureaus, typically produced from statistical models by Fair Isaac Corporation utilizing data collected by the credit bureaus. FHLB: Federal Home Loan Bank FHA: Federal Housing Administration FFIEC: Federal Financial Institutions Examination Council FFELP: Federal Family Education Loan Program Fee share: Proportion of fee revenue based on estimates of investment banking fees generated across the industry from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third-party provider of investment banking fee competitive analysis and volume-based league tables for the above noted industry products. Federal Reserve: The Board of the Governors of the Federal Reserve System FDIC: Federal Deposit Insurance Corporation FDIA: Federal Depository Insurance Act FCC: Firmwide Control Committee FCA: Financial Conduct Authority FASB: Financial Accounting Standards Board Fannie Mae: Federal National Mortgage Association EU: European Union ETD: "Exchange-traded derivatives": Derivative contracts that are executed on an exchange and settled via a central clearing house. ERISA: Employee Retirement Income Security Act of 1974 EPS: Earnings per share FTE: Fully taxable equivalent FVA: Funding valuation adjustment JPMorgan Chase & Co./2016 Annual Report Glossary of Terms and Acronyms JPMorgan Chase: JPMorgan Chase & Co. ISDA: International Swaps and Derivatives Association Investment-grade: An indication of credit quality based on JPMorgan Chase's internal risk assessment system. "Investment grade" generally represents a risk profile similar to a rating of a "BBB-"/"Baa3" or better, as defined by independent rating agencies. Interchange income: A fee paid to a credit card issuer in the clearing and settlement of a sales or cash advance transaction. All TDRS (both wholesale and consumer), including ones that have returned to accrual status All wholesale nonaccrual loans • • Impaired loan: Impaired loans are loans measured at amortized cost, for which it is probable that the Firm will be unable to collect all amounts due, including principal and interest, according to the contractual terms of the agreement. Impaired loans include the following: IHC: JPMorgan Chase Holdings LLC, an intermediate holding company JPMorgan Clearing: J.P. Morgan Clearing Corp. ICAAP: Internal capital adequacy assessment process IDI: Insured depository institutions Home equity - junior lien: Represents loans and commitments where JPMorgan Chase holds a security interest that is subordinate in rank to other liens. Households: A household is a collection of individuals or entities aggregated together by name, address, tax identifier and phone. Reported on a one-month lag. HQLA: High quality liquid assets Home equity-senior lien: Represents loans and commitments where JPMorgan Chase holds the first security interest on the property. HELOC: Home equity line of credit HELOAN: Home equity loan Headcount-related expense: Includes salary and benefits (excluding performance-based incentives), and other noncompensation costs related to employees. HAMP: Home affordable modification program GSIB: Global systemically important banks G7 government bonds: Bonds issued by the government of one of the G7 nations. G7: Group of Seven nations: Countries in the G7 are Canada, France, Germany, Italy, Japan, the U.K. and the U.S. FX: Foreign exchange HTM: Held-to-maturity 1,147 Ginnie Mae: Government National Mortgage Association GSE: Fannie Mae and Freddie Mac 219 0.19% 1,633 $ 872,893 $ 0.14% 1,252 $ 876,840 $ 2,447,235 (i) $ 1,316 62 2,469,409 $ 138,792 1,067 25 8,387 6,902 48,029 47,445 146,343 67,123 (i) 609 4,435 284,940 0.84 405 47,974 0.88 435 49,200 0.32 712 220,137 192,510 0.30 207,810 0.22 134 59,916 0.29 110 38,140 0.29 604 208,560 0.32 622 73,290 116,650 105,489 9,106 315,855 (h) 6.28 2,158 34,359 6.07 2,556 42,125 2.39 7,617 (h) 318,970 6,550 273,730 3.51 7,386 210,609 3.24 6,694 206,385 (0.43) (f) (501) 2.39 2.88 353,329 9,775 25,650 22,042 (15,418) (13,885) 2.56 52,516 2,049,093 2.49 52,083 2,088,242 1.62 663 40,879 1.68 652 38,811 4.38 (g) 32,394 739,175 4.23 33,321 (g) 787,318 2.77 1.56 116,540 269,814 1.63 99,354 3.29 3,825 116,211 0.03 9 29,667 (0.46) (341) 73,297 (c) 3,548 1.19 92,466 Securities: Non-U.S. U.S. Trading assets - debt instruments: Non-U.S. U.S. Securities borrowed: Non-U.S. 1.03 1,166 1,099 112,902 3.57 Non-U.S. Interest-bearing liabilities 2.72 57,110 2,101,604 2.20 875 39,782 2.25 1,756 78,165 4.45 U.S. 35,110 Total interest-earning assets Other assets, predominantly U.S. Non-U.S. U.S. Loans: 1.97 1,229 62,661 3.22 6,971 216,726 788,213 Federal funds sold and securities purchased under resale agreements: U.S. 0.25 155 207,400 17,018 2,469,409 $ 239,730 928 215,690 24,040 2,222,817 2,229,679 81,111 (d) 79,293 64,716 16,246 17,282 391,408 418,948 0.47 7,897 1,679,294 0.45 7,463 1,649,440 54,758 $ 224,418 2,447,235 $ 0.52% 1,708 328,831 $ 63,329 $ Non-U.S. U.S. Deposits with banks: Average rate Interest Average balance 2016 Interest-earning assets (Taxable-equivalent interest and rates; in millions, except rates) Year ended December 31, (Table continued on next page) the location of the office recording the transaction. Intercompany funding generally consists of dollar- denominated deposits originated in various locations that are centrally managed by Treasury and CIO. Presented below is a summary of interest rates and interest differentials segregated between U.S. and non-U.S. operations for the years 2014 through 2016. The segregation of U.S. and non-U.S. components is based on Interest rates and interest differential analysis of net interest income - U.S. and non-U.S. 275 JPMorgan Chase & Co./2016 Annual Report 2.09% 2.18 44,619 $ 2.04% 2.14 44.620 4,409 Interest-bearing deposits: (0.50) (532) (332) 102,964 Securities borrowed (f) 0.48% 1.10 2,265 205,368 Federal funds sold and securities purchased under resale agreements 1,863 $ 392,160 (0.32) $ Average rate Interest(e) 2016 balance Average Assets (Taxable-equivalent interest and rates; in millions, except rates) Year ended December 31, statements of income, adjusted to present interest income and average rates earned on assets exempt from income taxes (primarily federal taxes) on a basis comparable with other taxable investments. The incremental tax rate used for calculating the taxable-equivalent adjustment was approximately 38% in 2016, 2015 and 2014. (Table continued on next page) Consolidated average balance sheet, interest and rates Provided below is a summary of JPMorgan Chase's consolidated average balances, interest rates and interest differentials on a taxable-equivalent basis for the years 2014 through 2016. Income computed on a taxable- equivalent basis is the income reported in the Consolidated Deposits with banks Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials Trading assets 7,373 Mortgage servicing rights Goodwill Trading assets derivative receivables Trading assets - equity instruments Cash and due from banks Allowance for loan losses Total interest-earning assets Other assets(b) Loans (g) 2.94 215,565 8,200 Total securities (h) 6.03 2,662 44,176 Non-taxable securities (a) 2.35 5,538 235,211 Taxable securities 3.42 279,387 273 JPMorgan Chase & Co./2016 Annual Report (f) 14,535 $ 1.78% 14,341 $ 14,201 $ 1.63% 1.67% 1.66% 1.64% 1.61% $ 15,304 $ 15,187 $ 15,008 $ 14,854 1.55% Allowance for loan losses to total retained loans $ 14,658 Allowance for credit losses 4th quarter 3rd quarter 2nd quarter 1st quarter 3rd quarter 4th quarter 2015 2016 Credit quality metrics (in millions, except ratio data) As of or for the period ended (Table continued from previous page) Supplementary information 2nd quarter 1st quarter 1.86% Allowance for loan losses to retained loans excluding purchased credit-impaired loans(f) (d) Ratios presented are calculated under the Basel III Transitional rules and for the capital ratios represent the Collins Floor. See Capital Risk Management on pages 76-85 for additional information on Basel III. Included unsecured long-term debt of $212.6 billion, $226.8 billion, $220.6 billion, $216.1 billion, $211.8 billion, $214.6 billion, $209.1 billion, $209.0 billion respectively, for the periods presented. Excludes the impact of residential real estate PCI loans, a non-GAAP financial measure. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 48-50. For further discussion, see Allowance for credit losses on pages 105-107. (e) (c) HQLA represents the amount of assets that qualify for inclusion in the liquidity coverage ratio under the U.S. rule ("U.S. LCR"). For additional information, see HQLA on page 111. (b) TBVPS and ROTCE are non-GAAP financial measures. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Financial Performance Measures on pages 48-50. Note: Effective January 1, 2016, the Firm adopted new accounting guidance related to (1) the recognition and measurement of DVA on financial liabilities where the fair value option has been elected, and (2) the accounting for employee stock-based incentive payments. For additional information, see Accounting and Reporting Developments on pages 135-137 and Notes 3, 4, and 25. (a) Share prices are from the New York Stock Exchange. 0.53% 0.57% 0.49% 0.52% 0.53% 1,052 1,007 7,714 7,588 $ 1.52 1.45 1.37 1.40 7,034 $ 7,294 $ 1,064 963 $ 7,779 $ 7,757 $ 8,023 $ 1,121 1,181 1,110 0.51% 0.56% 1.40 1.37 1.34 7,535 1,280 0.58% Net charge-off rate Net charge-offs $ Nonperforming assets Other intangible assets: (f) 866,378 4.26 (i) Reflects a benefit from the favorable market environments for dollar-roll financings. (h) The annualized rate for securities based on amortized cost was 2.99% in 2016, 2.94% in 2015, and 2.82% in 2014, and does not give effect to changes in fair value that are reflected in AOCI. (f) Securities borrowed's negative interest income and yield, for the years ended December 31, 2016, 2015 and 2014, are a result of client-driven demand for certain securities combined with the impact of low interest rates; the offset of this stock borrow activity is reflected as lower net interest expense reported within short-term and other liabilities. (g) Fees and commissions on loans included in loan interest amounted to $808 million in 2016, $936 million in 2015, and $1.1 billion in 2014. (e) Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. (d) The ratio of average stockholders' equity to average assets was 10.2% for 2016, 9.7% for 2015, and 9.2% for 2014. The return on average stockholders' equity, based on net income, was 9.9% for 2016, 10.2% for 2015, and 9.7% for 2014. 2.25 47,292 $ 2.13% (d) 26,068 224,631 250,699 2,461,619 274 $ 77,910 55,927 20,737 402,698 0.59 9,818 1,653,648 1.88 5,564 295,573 1.25 2,210,920 504 JPMorgan Chase & Co./2016 Annual Report (Table continued from previous page) 105,273 0.32% 0.71 1,642 230,489 0.77 1,592 206,637 1,157 $ 358,072 $ Within the Consolidated average balance sheets, interest and rates summary, the principal amounts of nonaccrual loans have been included in the average loan balances used to determine the average interest rate earned on loans. For additional information on nonaccrual loans, including interest accrued, see Note 14. 0.29% $ 427,963 $ Average rate Interest(e) Average balance 2014 Average rate Interest(e) 2015 Average balance 1,250 40,180 0.59 1,170 Noninterest-bearing deposits Total interest-bearing liabilities Long-term debt Beneficial interests issued by consolidated VIES Trading liabilities - debt, short-term and other liabilities(c) Federal funds purchased and securities loaned or sold under repurchase agreements Commercial paper Interest-bearing deposits Liabilities Total assets Other assets Other intangibles Trading liabilities - equity instruments Purchased credit card relationships 47,310 70,897 95,528 18,660 (13,965) 2.72 57,110 2,101,604 2.20 875 39,782 5,520 Trading liabilities - derivative payables All other liabilities, including the allowance for lending-related commitments Total liabilities 198,904 0.90 135 0.61 1,089 178,720 15,001 0.15% 1,356 $ 925,270 +A $ $ 2,461,619 905 135,143 17 (c) Includes brokerage customer payables. (b) Includes margin loans. (a) Represents securities that are tax exempt for U.S. Federal income tax purposes. Net interest income and net yield on interest-earning assets Interest rate spread Total liabilities and stockholders' equity Total stockholders' equity Common stockholders' equity Preferred stock Stockholders' equity 36,866 U.S. 1.40 1,029 266 321 (55) Non-U.S. U.S. agreements: 196 (103) 33 $ (156) 53 (74) (133) (58) 163 $ 687 $ 1,011 (324) $ 59 Net change Rate Volume Net change Rate Volume to change in: $ 2015 versus 2014 Increase/(decrease) due 239 56 (64) 317 U.S. Trading assets - debt instruments: (42) (28) (14) (21) (21) 11 23 181 (12) 197 24 21 Non-U.S. U.S. Securities borrowed: (231) (94) (137) 407 351 221 to change in: Increase/(decrease) due 2016 versus 2015 0.39% 7,897 2,049,093 $ $ 0.36% 7,463 2,088,242 $ $ 369,799 438,802 0.47 $ 7,897 0.45 7,463 1,649,440 176 122,467 (7) 50,517 (176) (122,467) 7 (50,517) 1,679,294 44,620 2.14% $ Federal funds sold and securities purchased under resale Non-U.S. U.S. Deposits with banks: Interest-earning assets (On a taxable-equivalent basis; in millions) Year ended December 31, The table below presents an analysis of the effect on net interest income from volume and rate changes for the periods 2016 versus 2015 and 2015 versus 2014. In this analysis, when the change cannot be isolated to either volume or rate, it has been allocated to volume. Changes in net interest income, volume and rate analysis 277 22.6 28.9 21.1 24.7 JPMorgan Chase & Co./2016 Annual Report 1.39 7,601 1.42 6,587 2.46 37,018 2.34 38,033 2.18% 44,619 253 0.33 (100) Non-U.S. Change in interest income 3,992 (350) 3,642 2,829 (1,526) 1,303 (220) 123 (97) (324) Other assets, predominantly U.S. (52) 21 202 223 (36) 25 (11) 3,310 1,717 5,027 1,645 (2,078) (376) (433) Non-U.S. Loans: 703,738 (473) Non-U.S. (24) 450 426 (27) (192) (219) Securities: U.S. U.S. Non-U.S. (220) 295 226 (136) 90 (1,051) (150) (1,201) (918) 159 (759) 515 Interest-bearing liabilities Interest-bearing deposits: U.S. U.S. (24) 504 480 66 (176) (110) Non-U.S. 14 79 93 Trading liabilities - debt, short-term and other liabilities: (a) (81) (4) Beneficial interests issued by consolidated VIES, predominantly U.S. (113) 182 69 69 11 19 30 Long-term debt: U.S. 77 (231) (181) (50) 76 192 268 10 (62) (52) Non-U.S. (21) (143) (164) (26) (303) (329) Federal funds purchased and securities loaned or sold under repurchase agreements: U.S. (113) 520 407 (12) 248 236 Non-U.S. 26 47 73 (373) 43 $ 0.41 Average rate Interest Average balance 2014 2015 (Table continued from previous page) For further information, see the “Net interest income” discussion in Consolidated Results of Operations on pages 40-42. JPMorgan Chase & Co./2016 Annual Report 276 (d) Reflects a benefit from the favorable market environments for dollar-roll financings. (c) Securities borrowed's negative interest income and yield, for the years ended December 31, 2016, 2015 and 2014, are a result of client-driven demand for certain securities combined with the impact of low interest rates; the offset of this stock borrow activity is reflected as lower net interest expense reported within trading liabilities debt, short-term and other liabilities. Average balance (b) Represents the amount of noninterest-bearing liabilities funding interest-earning assets. (a) Includes commercial paper. Liabilities Assets Percentage of total assets and liabilities attributable to non-U.S. operations: 1.42 6,587 2.49 40,705 2.25% 47,292 0.47% 23.1 20.7 Interest Average rate $ (562) (c 78,815 0.88 923 104,677 0.79 692 87,692 0.57 719 125,812 0.76 900 118,945 1.11 332 0.25% 825 328,145 $ 29,927 0.59 229 $ 0.26% 1,021 388,833 $ 39,130 9,818 (0.71) 2,101,604 $ $ 447,956 1.52 1,219 80,117 Non-U.S. 0.06 86 133,788 U.S. (c) Trading liabilities - debt, short-term and other liabilities:(a) 0.56 Beneficial interests issued by consolidated VIES, predominantly U.S. 316 Non-U.S. 0.63 773 121,945 U.S. Federal funds purchased and securities loaned or sold under repurchase agreements: 0.15 327 221,532 Non-U.S. 0.15 56,775 40,180 504 1.25 Non-U.S. U.S. Net interest income and net yield: Total investable funds Noninterest-bearing liabilities (b) 0.59 9,818 1,653,648 Total interest-bearing liabilities (10) 20,405 Non-U.S. 10 (20,405) U.S. Intercompany funding: 0.25 31 12,404 Non-U.S. 1.95 5,533 283,169 U.S. Long-term debt: 13,088 77,228 $ (c) 62,535 0.47 51,901 0.09 130 146,025 0.26 366 140,609 (d) (d) 0.33 474 820 0.21 491 238,084 0.13 813 620,708 0.12 761 638,756 2.56 52,516 2,049,093 252,185 0.76 (c) (c) 49 (573) 11,907 1.70 4,366 256,726 1.61 4,386 273,033 0.84 405 47,974 0.88 435 49,200 1.33 1,130 85,282 1.42 1,126 79,112 (0.15) (284) 194,771 (0.24) (394) 166,838 2.49 52,083 243 1.62 193,856 3.33 6,676 200,240 3.31 3,341 100,931 3.12 3,122 99,920 3.69 109,678 3.35 3,572 106,465 0.18 72 39,312 0.11 30 26,458 (0.74) 2,088,242 6,586 3.40 4,045 115,615 663 40,879 1.68 652 38,811 2.16 103,329 2.11 1,853 87,654 4.74 2,229 2.10 635,846 4.50 31,468 699,664 2.00 3,189 159,473 30,165 2,430 CEO, Corporate & Investment Bank and CEO, EMEA Gordon A. Smith CEO, Consumer & Community Banking Matthew E. Zames Chief Operating Officer 286 Other Corporate Officers Molly Carpenter Secretary Joseph M. Evangelisti Corporate Communications Daniel E. Pinto Nicole Giles Controller Philippines CEO, Commercial Banking Chairman and Marianne Lake Chief Financial Officer Stacey Friedman General Counsel CEO, Asset & Wealth Management Mary Callahan Erdoes Head of Human Resources John L. Donnelly Chief Risk Officer Ashley Bacon Chief Executive Officer Operating Committee James Dimon 4 Public Responsibility Committee Peter L. Scher 5 Directors' Risk Policy Committee Douglas B. Petno Corporate Responsibility Pakistan Investor Relations Haryanto T. Budiman Japan 3 Corporate Governance & Nominating Committee Steve Teru Rinoie Korea Tae Jin Park Malaysia Steve R. Clayton Indonesia Kalpana Morparia India, Bangladesh and Sri Lanka Muhammad Aurangzeb Kam Shing Kwang Hong Kong Jason R. Scott David Li Robert C. Priestley Australia and New Zealand Asia Pacific Senior Country Officers Viswas Raghavan, Deputy CEO Martin G. Marron Daniel E. Pinto Nicolas Aguzin Latin America/Canada Europe/Middle East/Africa Asia Pacific Regional Chief Executive Officers JPMorgan Chase & Co./2016 Annual Report James R. Vallone General Auditor China Management Development Committee Glossary of Terms and Acronyms 1 Audit Committee VGF: Valuation Governance Forum VCG: Valuation Control Group VaR: "Value-at-risk" is a measure of the dollar amount of potential loss from adverse market moves in an ordinary market environment. VA: U.S. Department of Veterans Affairs U.S. Treasury: U.S. Department of the Treasury U.S. LCR: Liquidity coverage ratio under the final U.S. rule. U.S.government-sponsored enterprises ("U.S. GSES") and U.S. GSE obligations: In the U.S., GSEs are quasi- governmental, privately held entities established by Congress to improve the flow of credit to specific sectors of the economy and provide certain essential services to the public. U.S. GSEs include Fannie Mae and Freddie Mac, but do not include Ginnie Mae, which is directly owned by the U.S. Department of Housing and Urban Development. U.S. GSE obligations are not explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S. government. U.S. GAAP: Accounting principles generally accepted in the U.S. U.S.: United States of America not been subjected to auditing procedures sufficient to permit an independent certified public accountant to express an opinion. Unaudited: Financial statements and information that have U.K.: United Kingdom TLAC: Total Loss Absorbing Capacity TDR: "Troubled debt restructuring" is deemed to occur when the Firm modifies the original terms of a loan agreement by granting a concession to a borrower that is experiencing financial difficulty. VIES: Variable interest entities TCE: Tangible common equity corresponding income tax impact related to tax-exempt items is recorded within income tax expense. JPMorgan Chase & Co./2016 Annual Report Structural interest rate risk: Represents interest rate risk of the non-trading assets and liabilities of the Firm. Structured notes: Structured notes are predominantly financial instruments containing embedded derivatives. Suspended foreclosures: Loans referred to foreclosure where formal foreclosure proceedings have started but are currently on hold, which could be due to bankruptcy or loss mitigation. Includes both judicial and non-judicial states. Taxable-equivalent basis: In presenting managed results, the total net revenue for each of the business segments and the Firm is presented on a tax-equivalent basis. Accordingly, revenue from investments that receive tax credits and tax- exempt securities is presented in the managed results on a basis comparable to taxable investments and securities; the SPES: Special purpose entities Roberto L. Panlilio SOA: Society of Actuaries SMBS: Stripped mortgage-backed securities SLR: Supplementary leverage ratio Single-name: Single reference-entities Short sale: A short sale is a sale of real estate in which proceeds from selling the underlying property are less than the amount owed the Firm under the terms of the related mortgage, and the related lien is released upon receipt of such proceeds. Seed capital: Initial JPMorgan capital invested in products, such as mutual funds, with the intention of ensuring the fund is of sufficient size to represent a viable offering to clients, enabling pricing of its shares, and allowing the manager to develop a track record. After these goals are achieved, the intent is to remove the Firm's capital from the investment. SEC: Securities and Exchange Commission SCCL: single-counterparty credit limits S&P: Standard and Poor's 500 Index SAR(S): Stock appreciation rights TBVPS: Tangible book value per share Warehouse loans: Consist of prime mortgages originated with the intent to sell that are accounted for at fair value and classified as trading assets. Washington Mutual transaction: On September 25, 2008, JPMorgan Chase acquired certain of the assets of the banking operations of Washington Mutual Bank ("Washington Mutual") from the FDIC. Member of: Retired Chairman and Chief Executive Officer Johnson & Johnson (Health care products) William C. Weldon 2,3 Lee R. Raymond 2,3 Lead Director, JPMorgan Chase & Co. Retired Chairman and Chief Executive Officer Exxon Mobil Corporation (Oil and gas) (Industrial and financial services) and Chief Executive Officer GE Capital and Retired Chairman Michael A. Neal 5 Retired Vice Chairman General Electric Company Laban P. Jackson, Jr. 1 Chairman and Chief Executive Officer Clear Creek Properties, Inc. (Real estate development) (Professional services) Timothy P. Flynn 1,4 Retired Chairman and Chief Executive Officer KPMG Chief Executive Officer JPMorgan Chase & Co. James Dimon Chairman and Henry Crown and Company (Diversified investments) James S. Crown 5 President Todd A. Combs 4,5 Investment Officer Berkshire Hathaway, Inc. (Conglomerate) (Television and entertainment) JPMorgan Chase & Co./2016 Annual Report 285 Board of Directors Linda B. Bammann 5 Retired Deputy Head of Risk Management JPMorgan Chase & Co. (Financial services) 2 Compensation & James A. Bell 1 The Boeing Company (Aerospace) Crandall C. Bowles 1,4 Chairman Emeritus The Springs Company (Diversified investments) Stephen B. Burke 2,3 Chief Executive Officer NBCUniversal, LLC Retired Executive Vice President EMEA Investor Services Program Kyril Courboin P.O. Box 30170 By regular mail: Computershare All other locations: 201-680-6610 (collect) TDD service for the hearing impaired within the United States, Canada and Puerto Rico: 800-231-5469 (toll free) 201-680-6862 (collect) From all other locations: (toll free) Within the United States, Canada and Puerto Rico: 800-758-4651 By telephone: Stockholder inquiries Contact Computershare: For information about direct deposit of dividends, please contact Computershare. Direct deposit of dividends College Station, TX 77842 JPMorgan Chase & Co.'s Investor Services Program offers a variety of convenient, low-cost services to make it easier to reinvest dividends and buy and sell shares of JPMorgan Chase & Co. common stock. A brochure and enrollment materials may be obtained by contacting the Program Administrator, Computershare, by calling 800-758-4651, by writing to the address indicated above or by visiting its website at www-us.computershare.com/Investor. 480 Washington Boulevard Jersey City, NJ 07310-2053 Telephone: 800-758-4651 computershare.com Transfer agent and registrar Computershare The Corporate Governance Principles of the Board, the charters of the principal Board committees, the Code of Conduct, the Code of Ethics for Finance Professionals and other governance information can be accessed by visiting our website at jpmorganchase.com and clicking on "Governance" under the “About us” tab. New York, NY 10017-2070 270 Park Avenue Attention (Board member(s)) Office of the Secretary To contact any of the Board members or committee chairs, the Lead Independent Director or the non-management directors as a group, please mail correspondence to: JPMorgan Chase & Co. Directors New York, NY 10017-2070 Telephone: 212-270-6000 270 Park Avenue Investor Relations JPMorgan Chase & Co. Financial information about JPMorgan Chase & Co. can be accessed by visiting the Investor Relations website at jpmorganchase.com. Additional questions should be addressed to: RWA: "Risk-weighted assets": Basel III establishes two comprehensive methodologies for calculating RWA (a Standardized approach and an Advanced approach) which include capital requirements for credit risk, market risk, and in the case of Basel III Advanced, also operational risk. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk- weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced, both of which incorporate the requirements set forth in Basel 2.5. United States By overnight delivery: Computershare 麻根大 【竞跑赛 J.P.Morgan J.P.Morgar orporate Ch- STEEL adidas 436 J.P.Morgan 摩根大通 All rights reserved. Printed in the U.S.A. © 2017 JPMorgan Chase & Co. FSC® C020268 Paper from responsible sources MIX www.fsc.org FSC ® This Annual Report is printed on paper made from well-managed forests and other controlled sources. 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JPMorgan Chase & Co./2016 Annual Report 288 * Ex-officio Makati City, Philippines Ayala Corporation Chairman and Chief Executive Officer Jaime Augusto Zobel de Ayala Beijing, China Chairman and Chief Executive Officer Lenovo Yang Yuanqing Douglas A. Warner III Former Chairman of the Board JPMorgan Chase & Co. New York, New York Amsterdam, The Netherlands Former Chairman and Chief Executive Officer, Board of Management Akzo Nobel Cees J.A. van Lede Hong Kong, The People's Republic of China People's Political Consultative Conference Vice Chairman Belgium, France, Luxembourg and Netherlands lep 2636 Canada David E. Rawlings Singapore Carin Bryans Edmund Y. Lee Taiwan Carl K. Chien Thailand M.L. Chayotid Kridakon Vietnam Van Bich Phan Israel North America Roy Navon Guido M. Nola Russia/Central Asia Yan L. Tavrovsky JPMorgan Chase Vice Chairmen Melissa L. Bean Phyllis J. Campbell Stephen M. Cutler Jacob A. Frenkel Walter A. Gubert Mel R. Martinez David Mayhew Peter L. Scher JPMorgan Chase & Co./2016 Annual Report 287 J.P. Morgan International Council Rt. Hon. Tony Blair Chairman of the Council Italy Eduardo F. Cepeda Mexico Alfonso Eyzaguirre Belgium Tanguy A. Piret Netherlands Peter A. Kerckhoffs Germany, Austria and Switzerland Dorothee Blessing Austria Anton J. Ulmer Switzerland Nick Bossart Central & Eastern Europe, Greece, Iberia, Ireland, Israel, Italy and Nordics Enrique Casanueva Iberia Ignacio de la Colina Ireland Middle East, Turkey and Africa Sjoerd Leenart Bahrain/Egypt/Lebanon Ali Moosa Saudi Arabia Bader A. Alamoudi Turkey/Azerbaijan Mustafa Bagriacik Sub-Saharan Africa Marc J. Hussey Kevin G. Latter Latin America Andean, Central America, and Caribbean Moises Mainster Argentina, Uruguay, Bolivia, and Paraguay Facundo D. Gomez Minujin Brazil José Berenguer Chile Former Prime Minister of Great Britain and Northern Ireland London, United Kingdom The Hon. Robert M. Gates Jorge Paulo Lemann Director H.J. Heinz Company Pittsburgh, Pennsylvania Sergio Marchionne Chief Executive Officer POW! ank ALL YO Here's to BAM! BL- in foy jpmorganchase.com org: Mo Welcome JAMIE IN COME Hakone CHASE O J_PIERPONT MORGAN My father told me to follow my own bent in business but whatever that business to work hard 2016 ROAD TRIP GOLDEN STATE TOUR good works J.P.Morgan Indonesia Volunteer Month 2398 New York, New York 683 Kissinger Associates, Inc. Munich, Germany Vice Chairman of the Council Partner RiceHadleyGates LLC Washington, District of Columbia Bernard Arnault Chairman and Chief Executive Officer LVMH Moët Hennessy - Louis Vuitton Paris, France Paul Bulcke Member of the Board of Directors Nestlé S.A. Vevey, Switzerland Jamie Dimon* Chairman and Chief Executive Officer JPMorgan Chase & Co. New York, New York Martin Feldstein Professor of Economics Harvard University Cambridge, Massachusetts Armando Garza Sada Chairman of the Board ALFA Nuevo León, Mexico Herman Gref Chief Executive Officer, Chairman of the Executive Board Sberbank of Russia Moscow, Russia William B. Harrison, Jr. Former Chairman and Chief Executive Officer JPMorgan Chase & Co. New York, New York The Hon. Carla A. Hills Chairman and Chief Executive Officer Hills & Company International Consultants Washington, District of Columbia The Hon. John Howard OM AC Former Prime Minister of Australia Sydney, Australia Joe Kaeser President and Chief Executive Officer Siemens AG The Hon. Henry A. Kissinger Chairman 284 Fiat Chrysler Automobiles N.V. ROE: Return on equity Parent Company: JPMorgan Chase & Co. Overhead ratio: Noninterest expense as a percentage of total net revenue. Over-the-counter cleared ("OTC-cleared") derivatives: Derivative contracts that are negotiated and executed bilaterally, but subsequently settled via a central clearing house, such that each derivative counterparty is only exposed to the default of that clearing house. Over-the-counter ("OTC") derivatives: Derivative contracts that are negotiated, executed and settled bilaterally between two derivative counterparties, where one or both counterparties is a derivatives dealer. OPEB: Other postretirement employee benefit ORMF: Operational Risk Management Framework OTTI: Other-than-temporary impairment OIS: Overnight index swap OEP: One Equity Partners OCI: Other comprehensive income/(loss) OCC: Office of the Comptroller of the Currency OAS: Option-adjusted spread NSFR: Net stable funding ratio Nonperforming assets: Nonperforming assets include nonaccrual loans, nonperforming derivatives and certain assets acquired in loan satisfaction, predominantly real estate owned and other commercial and personal property. NOW: Negotiable Order of Withdrawal Nonaccrual loans: Loans for which interest income is not recognized on an accrual basis. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest have been in default for a period of 90 days or more unless the loan is both well-secured and in the process of collection. Collateral-dependent loans are typically maintained on nonaccrual status. NOL: Net operating loss NM: Not meaningful Net yield on interest-earning assets: The average rate for interest-earning assets less the average rate paid for all sources of funds. Net revenue rate: Represents Card Services net revenue (annualized) expressed as a percentage of average loans for the period. Auburn Hills, Michigan ROTCE: Return on tangible common equity RSU(s): Restricted stock units Participating securities: Represents unvested stock-based compensation awards containing nonforfeitable rights to dividends or dividend equivalents (collectively, "dividends"), which are included in the earnings per share calculation using the two-class method. JPMorgan Chase grants restricted stock and RSUs to certain employees under its stock-based compensation programs, which entitle the recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock. These unvested awards meet the definition of participating securities. Under the two-class method, all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities, based on their respective rights to receive dividends. Glossary of Terms and Acronyms PCI: "Purchased credit-impaired" loans represents loans that were acquired in the Washington Mutual transaction and deemed to be credit-impaired on the acquisition date in accordance with the guidance of the FASB. The guidance allows purchasers to aggregate credit-impaired loans acquired in the same fiscal quarter into one or more pools, provided that the loans have common risk characteristics (e.g., product type, LTV ratios, FICO scores, past due status, geographic location). A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. PCA: Prompt corrective action Retained loans: Loans that are held-for-investment (i.e., excludes loans held-for-sale and loans at fair value). Revenue wallet: Proportion of fee revenue based on estimates of investment banking fees generated across the industry (i.e., the revenue wallet) from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third-party provider of investment banking competitive analysis and volume- based league tables for the above noted industry products. RHS: Rural Housing Service of the U.S. Department of Agriculture Reported basis: Financial statements prepared under U.S. GAAP, which excludes the impact of taxable-equivalent adjustments. REO: Real estate owned Regulatory VaR: Daily aggregated VaR calculated in accordance with regulatory rules. Receivables from customers: Primarily represents margin loans to brokerage customers that are collateralized through assets maintained in the clients' brokerage accounts, as such no allowance is held against these receivables. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. REIT: "Real estate investment trust”: A special purpose investment vehicle that provides investors with the ability to participate directly in the ownership or financing of real- estate related assets by pooling their capital to purchase and manage income property (i.e., equity REIT) and/or mortgage loans (i.e., mortgage REIT). REITS can be publicly or privately held and they also qualify for certain favorable tax considerations. Real assets: Real assets include investments in productive assets such as agriculture, energy rights, mining and timber properties and exclude raw land to be developed for real estate purposes. RCSA: Risk and Control Self-Assessment ROA: Return on assets and unrealized gains and losses related to hedge accounting and specified risk-management activities, including: (a) certain derivatives designated in qualifying hedge accounting relationships (primarily fair value hedges of commodity and foreign exchange risk), (b) certain derivatives used for specific risk management purposes, primarily to mitigate credit risk, foreign exchange risk and commodity risk, and (c) other derivatives. PSU(s): Performance share units PD: Probability of default Pre-provision profit/(loss): Represents total net revenue less noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses. Pretax margin: Represents income before income tax expense divided by total net revenue, which is, in management's view, a comprehensive measure of pretax performance derived by measuring earnings after all costs are taken into consideration. It is one basis upon which management evaluates the performance of AWM against the performance of their respective competitors. Principal transactions revenue: Principal transactions revenue is driven by many factors, including the bid-offer spread, which is the difference between the price at which the Firm is willing to buy a financial or other instrument and the price at which the Firm is willing to sell that instrument. It also consists of realized (as a result of closing out or termination of transactions, or interim cash payments) and unrealized (as a result of changes in valuation) gains and losses on financial and other instruments (including those accounted for under the fair value option) primarily used in client-driven market-making activities and on private equity investments. In connection with its client-driven market- making activities, the Firm transacts in debt and equity instruments, derivatives and commodities (including physical commodities inventories and financial instruments that reference commodities). PRA: Prudential Regulatory Authority JPMorgan Chase & Co./2016 Annual Report 283 Glossary of Terms and Acronyms Principal transactions revenue also includes certain realized 2001 2011 2016 Source: Bureau of Economic Analysis; Bureau of Labor Statistics Business Fixed Investment below Trend Quarterly data from 1947 to 3rd quarter 2016 ($ in billions) 2006 $1,000 $3,000 $2,000 $0 1947 1953 1959 1996 1971 $4,000 1965 -6% 1986 1977 -10% www → Private employment (right scale) -20% .4% -2% 0% -2% --4% -30% -8% 1961 1966 1971 1976 1981 1991 1983 Source: Haver; Bureau of Economic Analysis 1995 5Crews, Clyde Wayne, Jr. (2016). Ten Thousand Commandments - An Annual Snapshot of the Federal Regulatory State. And counterintuitively, reducing corporate taxes would also improve wages. One of the unintended consequences of high corporate taxes is that they actually depress wages in the United States. A 2007 Treasury Depart- ment review finds that labor “may bear a substantial portion of the burden from the corporate income tax." A study by Kevin Hassett from the American Enterprise Institute finds that each $1 increase in U.S. corporate income tax collections leads to a $2 decrease in wages in the short run and a $4 decrease in aggregate wages in the long run. And analysis of the U.S. corporate income tax by the Congressional Budget Office finds that labor bears more than 70% of the burden of the corporate income tax, with the remaining 30% borne by domestic savers through a reduced return on their savings. We must fix this for the benefit of American competitive- ness and all Americans. Excessive regulations reduce growth and business formation. Everyone agrees we should have proper regu- lation - and, of course, good regulations have many positive effects. But anyone in business understands the damaging effects of over- complicated and inefficient regulations. There are many ways to look at regulations, and the chart below and the two on page 38 provide some insight. The one below shows the total pages of federal regulations, which is a simple way to illustrate additional reporting and compliance requirements. The second records how we compare with the rest of the world on the ease of starting a new business - we used to be among the best, and now we are not. The bottom chart on page 38 shows that small businesses now report that one of their largest problems is regulations. By some estimates, approximately $2 tril- lion is spent on regulations annually (which is approximately $15,000 per U.S. household annually).5 And even if this number is exag- Code of Federal Regulation 1975-2015 Number of pages 180,000 160,000 140,000 - 120,000 - 100,000- 80,000 - 60,000- 40,000 - 20,000 - 0 III. PUBLIC POLICY 36 0% 1999 2003 2007 2011 2016 2001 2007 2013 Non-residential fixed investment ■Non-residential fixed investment trend Source: Haver; Bureau of Economic Analysis U.S. Public Gross Fixed Capital Formation as % of GDP 8% 1989 7%- 5% 4% 3% 2% 1% 0% 1947 1951 1955 1959 1963 1967 1971 1975 1979 1983 1987 1991 1995 6%- 10% III. PUBLIC POLICY 6% 93.0 92.0 91.0 90.0 89.0 88.0+ 1960 Australia France 34 Japan ■Spain 1965 Austria Germany 1970 Luxembourg ■Sweden 94.0- 95.0- 96.0 97.0 We will describe in the rest of this section many factors that are rarely considered in economic models although they can have an enormous effect on growth and productivity. Making this list was an upsetting exercise, especially since many of our problems have been self-inflicted. That said, it was also a good reminder of how much of this is in our control and how critical it is that we focus on all the levers that could be pulled to help the U.S. economy. We must do this because it will help all Americans. Many other, often non-economic, factors impact growth and productivity. Following is a list of some non-economic items that must have had a significant impact on America's growth: Over the last 16 years, we have spent tril- lions of dollars on wars when we could have been investing that money produc- tively. (I'm not saying that money didn't need to be spent; but every dollar spent on battle is a dollar that can't be put to use elsewhere.) Since 2010, when the government took over student lending, direct government lending to students has gone from approx- imately $200 billion to more than $900 billion creating dramatically increased student defaults and a population that is rightfully angry about how much money they owe, particularly since it reduces their ability to get other credit. 33 III. PUBLIC POLICY 1975 Our nation's healthcare costs are essen- tially twice as much per person vs. most other developed nations. Felony convictions for even minor offenses have led, in part, to 20 million American citizens having a criminal record and this means they often have a hard time getting a job. (There are six times more felons in the United States than in Canada.) - The inability to reform mortgage markets has dramatically reduced mortgage avail- ability. We estimate that mortgages alone would have been more than $1 trillion higher had we had healthier mortgage markets. Greater mortgage access would have led to more homebuilding and addi- tional jobs and investments, which also would have driven additional growth. Any one of these non-economic factors is fairly material in damaging America's effort to achieve healthy growth. Let's dig a little bit deeper into six additional unsettling issues that have also limited our growth rate. Labor force participation is too low. Labor force participation in the United States has gone from 66% to 63% between 2008 and today. Some of the reasons for this decline are understandable and aren't too worrisome - for example, an aging popula- tion. But if you examine the data more closely and focus just on labor force participation for one key segment; i.e., men ages 25-54, you'll see that we have a serious problem. The chart below shows that in America, the participa- tion rate for that cohort has gone from 96% in 1968 to a little over 88% today. This is way below labor force participation in almost every other developed nation. Labor Force Participation Rates for Men Ages 25-54: U.S. vs. 22 Original OECD Member States, 1960-2015 98.0 It is alarming that approximately 40% (this is an astounding 300,000 students each year) of those who receive advanced degrees in science, technology, engi- neering and math at American universi- ties are foreign nationals with no legal way of staying here even when many would choose to do so. We are forcing great talent overseas by not allowing these young people to build their dreams here. 20% 1980 1990 Education is leaving too many behind. Many high schools and vocational schools do not provide the education our students need – the goal should be to graduate and get a decent job. We should be ringing the national alarm bell that inner city schools are failing our children – often minorities and children from lower income households. In many inner city schools, fewer than 60% of students graduate, and many of those who do graduate are not prepared for employ- ment. We are creating generations of citizens who will never have a chance in this land of dreams and opportunity. Unfortunately, it's self-perpetuating, and we all pay the price. The subpar academic outcomes of America's minority and low-income children resulted in yearly GDP losses of trillions of dollars, according to McKinsey & Company. Infrastructure needs planning and investment. In the early 1960s, America was considered by most to have the best infrastructure (highways, ports, water supply, electrical grid, airports, tunnels, etc.). The World Economic Forum now ranks the United States #27 on its Basic Requirements index, reflecting infrastructure along with other criteria, among 138 countries. On infrastruc- ture, the United States is behind most major developed countries, including the United Kingdom, France and Korea. The American Society of Civil Engineers releases a report every four years examining current infra- structure conditions and needs - the 2017 report card I gave us a grade of D+. Another interesting and distressing fact: The United States has not built a major airport in more than 20 years. China, on the other hand, has built 75 new civilian airports in the last 10 years alone. Our corporate tax system is driving capital and brains overseas. America now has the highest corporate tax rates among developed nations. Most other developed nations have reduced their tax rates substantially over the past 10 years (and this is true whether looking at statu- tory or effective tax rates). This is causing considerable damage. American corpora- tions are generally better off investing their capital overseas, where they can earn a higher return because of lower taxes. In addition, foreign companies are advantaged when they buy American companies - often they are able to reduce the overall tax rate of the combined company. Because of this, American companies have been making substantial investments in human capital, as well as in plants, facilities, research and development (R&D) and acquisitions overseas. Also, American corporations hold more than $2 trillion in cash abroad to avoid the additional taxes. The only ques- tion is how much damage will be done before we fix this. • Reducing corporate taxes would incent busi- ness investment and job creation. The charts on page 36 show the following: That job growth is highly correlated to business investment (this also makes intuitive sense). That fixed investments by businesses and capital formation have gone down substantially and are far below what we would consider normal. 35 III. PUBLIC POLICY Jobs Growth Clearly Linked to Business Investment Year-over-year % change 30% 8% ▾ Real equipment and software spending (left scale) If the work participation rate for this group went back to just 93% - the current average for the other developed nations - approxi- mately 10 million more people would be working in the United States. Some other highly disturbing facts include: Fifty-seven percent of these non-working males are on disability, and fully 71% of today's youth (ages 17-24) are ineligible for the military due to a lack of proper education (basic reading or writing skills) or health issues (often obesity or diabetes). Source: The National Archives Source: Organisation for Economic Co-operation and Development (OECD) United States 1995 2000 2005 2010 2015 Belgium ■Canada Denmark 1985 Finland Netherlands Iceland New Zealand Ireland Italy Norway Portugal Switzerland United Kingdom Greece 1986 2003 1988 we are. Very few countries, if any, are as blessed as The United States has the widest, deepest, most transparent and best financial markets in the world. And I'm not talking about just Wall Street and banks - I include the whole mosaic: venture capital, private equity, asset managers, individual and corporate investors, and public and private capital markets. Our financial markets have been an essential part of the great American business machine. The United States is home to many of the best, most vibrant businesses on the planet - from small and midsized compa- nies to large, global multinationals. floors to geniuses like the late Steve Jobs. Improving “things” and increasing productivity are American pastimes. And America still fosters an entrepreneurial culture, which allows risk taking – and acknowledges that it can result in success or failure. neurial and innovative people in the world from those who work on the factory Americans are among the most entrepre- The people of the United States have a great work ethic and can-do attitude. The government of the United States is the world's longest surviving democracy, which has been steadfast, resilient and enduring through some very difficult times. The United States has a generally reliable rule of law and low corruption. The United States has among the world's best universities and hospitals. As a nation, we have essentially all the food, water and energy we need. The United States has the world's stron- gest military, and this will be the case for decades. We are fortunate to be at peace with our neighbors and to have the protec- tion of the Atlantic and Pacific oceans. • America today is probably stronger than ever before. For example: 1. The United States of America is truly an exceptional country. Before we address some of the critical issues confronting our country, it would be good to count our blessings. Let's start with a serious assessment of our strengths. 2. But it is clear that something is wrong - and it's holding us back. III. PUBLIC POLICY Our economy has been growing much more slowly in the last decade or two than in the 50 years before then. From 1948 to 2000, real per capita GDP grew 2.3%; from 2000 to 2016, it grew 1%. Had it grown at 2.3% instead of 1% in those 17 years, our GDP per capita would be 24%, or more than $12,500 per person higher than it is. U.S. productivity growth tells much the same story, as shown in the chart on page 33. Our nation's lower growth has been accom- panied by and may be one of the reasons why - real median household incomes in 2015 were actually 2.5% lower than they were in 1999. In addition, the percentage of middle class households has actually shrunk over time. In 1971, 61% of households were considered middle class, but that percentage was only 50% in 2015. And for those in the bottom 20% of earners - mainly lower skilled workers - the story may be even III. PUBLIC POLICY Source: Haver; Bureau of Labor Statistics 1965 1955 0.0% 0.5% 1.0% 1.5% 2.0% 3.0% 3.5% 4.0% 4.5% 5-year % change, annualized U.S. Productivity Growth 32 32 - 31 We are completely convinced that if we can rationally change and coordinate many of these rules, banks can do even more to help the economy thrive. We can acknowledge that the state of affairs in different countries, including in their banks and their economies, may differ and that these differences might warrant idiosyncratic regulatory responses. For example, European banks for eight years have consistently been put in the position of having to raise more and more capital and liquidity or having to reduce their lending capacity. While their capital standards may have been low compared with American standards (particularly in how they calculate risk- weighted assets), this deleveraging has to have hurt the growth of European econo- mies and opportunities for their people. These banks started from a different posi- tion (which had been sanctioned by both their regulators and governments years ago), and we agree that these banks should be allowed to do their job. Most of these banks have plenty of total capital. While it might be true that one day they should have more, the moral imperative now is to help their economies grow and to help the people of those countries. Dodd-Frank appropriately established the Financial Services Oversight Committee (FSOC) and assigned to it the responsibility of general oversight across the entire finan- cial system. Unfortunately, the FSOC was not given the ability to adjudicate issues or assign responsibility. Therefore, the FSOC is unable to fully resolve some of the problems that we have detailed in this letter. Finally, another flaw is that some of the laws were written in a way that left them open to broad interpretation and novel enforcement. We created a massively complex system in which multiple regulators have overlap- ping responsibilities on virtually every issue, including rulemaking, examination, auditing and enforcement. This is extremely taxing, complex and overly burdensome for banks, customers of banks and regulators. 6. How can we reduce complexity and create a more coherent regulatory system? II. REGULATORY REFORM 29 If this is true, it may explain why our housing sector has been unusually slow to recover: $1 trillion of new mortgage loans is approxi- mately 3 million loans. Of these, typically more than 20% would go to purchase new homes that would need to be built. By any estimate, this could have had a significant impact on the growth of jobs and gross domestic product (GDP). Our economists think that $1 trillion of loans could have increased GDP, in each of those five years, by 0.5%. In the next section, we will talk about how this is just one of the many things we did to damage our nation's economy. Taken in total, we believe the issues identi- fied above have reduced mortgage lending by more than $300 billion purchased mortgages annually (our analysis deliberately excludes underwriting the subprime and Alt-A mort- gages that caused so many problems in the Great Recession). Had we been able to fix these issues five years ago (i.e., three years after the crisis), our analysis shows that, conservatively, more than $1 trillion in mort- gage loans might have been made. If we take the actions mentioned above, we believe that the cost to a customer would be 20 basis points lower and that mortgage underwriters would be willing to take more - but appropriate – risk on loans (again, this would be for first-time, young and lower income buyers, those with prior delinquen- cies but who are now in good financial standing and those who are self-employed). If we do this right, we believe the mortgage market could add more than $300 billion a year in new purchased loans. Clarify and define materiality standards associated with compliance with laws and regulations, as well as underwriting stan- dards, to allow for reasonable protections from litigation and to enable standardized due diligence practices. Reduce the complexity of data delivery requirements. Rationalize capital requirements on securi- tizations to effectively transfer risk to the market while leaving “skin in the game" with the originator. • Private capital needs to return in order to make the market less taxpayer dependent - we need to complete the securitization standards. Private capital in the mortgage industry, particularly in the form of securitizations, dried up as a result of the financial crisis. Eight years later, we still have not opened up a healthy securitization market because of our inability to finalize the rules. Not only does this reduce the share of private capital in the U.S. housing sector (an action that would significantly reduce taxpayer expo- sure), it also significantly increases the cost to the customer. Taking a few actions would fix this, including: The most promising opportunity in mort- gage servicing is to adopt uniform national servicing standards across guarantors, federal and state regulators, and investors. Importantly, there is no need for legislation to implement the necessary coordination to get this done. In particular, the U.S. Treasury is well-positioned to lead key players in the mortgage industry (the Consumer Finan- cial Protection Bureau, Fannie Mae, Freddie Mac, the Federal Housing Finance Agency, HUD, the FHA, the Veterans Administra- tion, Ginnie Mae and the U.S. Department of Agriculture) to establish national service standards that would simplify mortgage origination and servicing. Treasury played a similarly pivotal leadership role during the crisis when it helped develop the various mortgage assistance initiatives, such as the loan modification and streamlined refinance programs that allowed many Americans to stay in their homes and communities. reason why mortgage companies avoid under- writing certain types of mortgages today than they would have underwritten in the past. II. REGULATORY REFORM There is too much complexity in the system - it could be fixed, and that would make the system stronger. Nearly everyone agrees there is too much complexity in the current construct of the financial system. A few examples will suffice: • There are multiple calculations of capital, living wills, the Volcker Rule, etc. Cross-border financial rules need to be part of trade negotiations like any other product or service. We know we will be increasingly competing with Chinese banks, and, eventually, we need the U.S. government to make that part of our trade agreement. We should recognize where there are legit- imate reasons to do something different. For example, certain types of loans legiti- mately could draw different risk weighting in various countries based on historical performance, collateral and bankruptcy laws or even culture. International regulations should be coherent and generally harmonized around the world - but they don't need to be exactly the same. • • Currently, American regulators have been pushing the Basel Committee – the interna- tional forum that is supposed to set inter- national financial regulatory guidelines - to meet the even higher American standards around capital requirements, derivatives rules, risk-weight calculations, stress testing and other requirements. Many other coun- tries around the world are telling Basel that it has gone too far and that it's time to let the banks focus on healthy lending and growth of the economy. Following are a few principles that we think should guide global regulations and international coordination to increase safety and soundness and foster global growth: 7. How can we harmonize regulations across the globe? II. REGULATORY REFORM 1975 30 It makes sense for regulators to be continu- ously reviewing the entire financial system in an effort to make it as safe and sound as possible (think of this as a well-functioning risk committee of a major bank). But the FSOC should be given some authority to assign responsibility, adjudicate disagree- ments, set deadlines and force the reso- lution of critical issues. The FSOC could also enforce due consideration of regula- tions' costs vs. benefits and the impact on economic growth. The FSOC is a good idea but needs to be modified to be more effective. Everything in the regulatory landscape should be reviewed in the context of safety and soundness, cost-benefit analysis and economic growth. The primary regulator should establish the rules, the reporting requirements, the audit plans and the enforcement action. Other regulators should get involved only if they believe the primary person did a particularly poor job. The system should be simplified. There should be one primary regulator on any issue, and we should always strive to make things as simple as possible. This is clearly a dysfunctional structure. The fix is simple – though getting it done may not be: Each agency makes separate audit and reporting demands and can indepen- dently take enforcement action on the same subject. There are multiple regulators involved independently in rulemaking – just two examples: Seven regulators are involved in setting mortgage regulations, and five regulators oversee the Volcker Rule. This leads to slow rulemaking (e.g., as noted above, we still have not finished the mort- gage rules eight years after the crisis), excessive reporting and varied interpreta- tions on what the actual rules are. We have great sympathy for, and agree with, the complaints of the community banks. They are struggling to deal with the complexity and cost of meeting these requirements - and we agree these smaller banks should be relieved of many of the requirements. Enhancing the functionality of the FSOC and providing regulatory relief where appro- priate should not be a political issue. The administration is currently conducting a review of the rules and regulations, which are burdensome and duplicative and which may impede economic growth. That process should be as de-politicized as possible. Everyone stands to gain when growth is enabled in a safe and sound manner. 1987 1985 2005 2006 2007 2008 2009 2010 37 31 III. PUBLIC POLICY "Ease of Starting a New Business": In the U.S., Getting Less Easy U.S. percentile rank relative to world and OECD 100% 90% 80% 70% 60% 50% Harder Easier 1 2005 40% 2004 2001 1989 1989 2661 1661 0661 cool 1993 1904 1994 1005 1995 ༢༠༠; 1996 1997 1998 1999 2000 2002 2005 2006 2007 1990 1994 1998 2002 2006 2010 2014 Taxes Quality of labor Poor sales Regulation Source: Haver; National Federation of Independent Business gerated, it highlights a disturbing problem. Particularly troubling is that this may be one of the reasons why small business creation has slowed alarmingly in recent years. According to the U.S. Chamber of Commerce, the rising burdens of federal regulations alone may be a main reason for a falling pace in new business formation. In 1980, Americans were creating some 450,000 new companies a year. In 2013, they formed 400,000 new busi- nesses despite a 40% increase in population from 1980 to 2013. Our three-decade slump in company formation fell to its lowest point with the onset of the Great Recession; even with more businesses being established today, America's startup activity remains below pre- recession levels. 38 worse. For this group, real incomes declined by more than 8% between 1999 and 2015. In 1984, 60% of families could afford a modestly priced home. By 2009, that figure fell to about 50%. This drop occurred even though the percentage of U.S. citizens with a high school degree or higher increased from 30% to 50% from 1980 to 2013. Low-skilled labor just doesn't earn what it used to, which understandably is a source of real frustration for a very meaningful group of people. The income gap between lower skilled and skilled workers has been growing and may be the inevitable consequence of an increasingly sophisticated economy. 2015 1986 0% 5% 10% 2008 2009 2010 2011 2012 2013 2014 2015 2016 1995 2017 U.S. vs. OECD Source: World Bank Doing Business; J.P. Morgan Asset Management, October 2016. N = 189 What's the Largest Problem Facing Small Businesses? % of respondents, 6-month average 35% 30% 25% 20% 15% U.S. vs. World 2.5% Regarding reduced social mobility, researchers have found that the likelihood of workers moving to the top-earning decile from starting positions in the middle of the earnings distribution has declined by approx- imately 20% since the early 1980s. Many economists believe we are now permanently relegated to slower growth and lower productivity (they say that secular stagnation is the new normal), but I strongly disagree. 8,000 Bill Mihell Bill McNabb Vanguard Larry Fink BlackRock War & Buffet. Warren Buffett Berkshire Hathaway Inc. ду Анест Rd. V. Harley Ronald O'Hanley State Street Global Advisors Jeff Immelt GE Prin сват Brian Rogers T. Rowe Price Mark Machin CPP Investment Board Jhen Jane Por Jamie Dimon JPMorgan Chase Sewell Meldan Langfal. Mary Barra General Motors Company Жаз ти J.P. Morgan Asset Management Source: World Bank; World Federation of Exchanges database 43 COMMONSENSE CORPORATE GOVERNANCE PRINCIPLES The health of America's public corporations and financial markets financial future for American workers, retirees and investors. - and public trust in both is critical to economic growth and a better Millions of American families depend on these companies for work - our nearly 5,000 public companies account for a third of the nation's private sector jobs. And these same families and millions more also rely on public companies to help improve their financial future - they are heavily invested in these companies through mutual funds, 401(k) and pension plans, college savings plans and other accounts to buy a home, send their children to college and save for retirement. Our future depends on these companies being managed effectively for long-term prosperity, which is why the governance of American companies is so important to every American. Corporate governance in recent years has often been an area of intense debate among investors, corporate leaders and other stakeholders. Yet, too often, that debate has generated more heat than light. We represent some of America's largest corporations, as well as investment managers, that, as fiduciaries, represent millions of individual savers and pension beneficiaries. We include corporate CEOs, the head of the Canadian public pension fund and an activist investor, and the heads of a number of institutional investors who manage money on behalf of a broad range of Americans. шина ■ Diverse boards make better decisions, so every board should have members with complementary and diverse skills, backgrounds and experi- ences. It's also important to balance wisdom and judgment that accompany experience and tenure with the need for fresh thinking and perspectives of new board members; ■ Our financial markets have become too obsessed with quarterly earnings forecasts. Companies should not feel obligated to provide earnings guidance and should do so only if they believe that providing such guidance is beneficial to shareholders; ■ A common accounting standard is critical for corporate transparency, so while companies may use non-Generally Accepted Accounting Principles ("GAAP") to explain and clarify their results, they never should do so in such a way as to obscure GAAP-reported results; and in particular, since stock- or options-based compensation is plainly a cost of doing business, it always should be reflected in non-GAAP measurements of earnings; and ■ Effective governance requires constructive engagement between a company and its shareholders. So the company's institutional investors making decisions on proxy issues important to long-term value creation should have access to the company, its management and, in some circumstances, the board; similarly, a company, its management and board should have access to institutional investors' ultimate decision makers on those issues. These recommendations are not meant to be absolute. We know that there is significant variation among our public companies and that their approach to corporate governance will inevitably (and appropriately) reflect those differences. But we do hope our effort will be the beginning of a continuing dialogue that will benefit millions of Americans by promoting trust in our nation's public companies. We encourage others to join in that dialogue. Our country, our economy and the future of our citizens depend on getting corporate governance right. Inimothy & Announ Tim Armour Capital Group Many Erden Mary Erdoes ■ Every board needs a strong leader who is independent of management. The board's independent directors usually are in the best posi- tion to evaluate whether the roles of chairman and CEO should be separate or combined; and if the board decides on a combined role, it is essential that the board have a strong lead independent director with clearly defined authorities and responsibilities; Jeff Ubben ValueAct Capital Lowell McAdam Verizon Our more than $9.5 billion technol- ogy budget demonstrates our signif- icant, ongoing commitment to tech- nology investment. The scale and diversity of our businesses enable us to invest wherever we see oppor- tunity or competitive advantage to do so effectively. We will continue to grow the share of our technology budget allocated to new investment and innovation by optimizing our existing technology environment. We will also maintain a relentless focus and significant spend on cybersecurity, protecting the firm and enabling the secure introduc- tion of new capabilities. Optimize to innovate 2016 was a year of mobilizing a port- folio of optimization programs that increased the pace and quality of tech- nology delivery while decreasing cost. Improving software development productivity and adopting cloud infra- structure are core elements of that strategy. We continued to improve developer productivity by enabling an agile technology workforce and auto- mating the software development life cycle. We are also defining design standards to provide a common tech- nical framework for development of applications of a particular type, for example, big data analytics. This will significantly reduce rework and dupli- cation in the software development life cycle where, previously, applica- tion developers have had to create their own one-off frameworks. We anticipate that these steps ultimately will lead to a 20% efficiency gain in the development process. Historically, we have followed a traditional "waterfall" approach to software development, with separate teams and processes for development, testing and operations. The agile approach, by contrast, is characterized by multifunctional and collaborative teams and allows frequent readjust- ment to project plans in response to changing requirements. Adopting this approach vastly improves software quality through its iterative nature and accelerates our ability to deliver incremental value. To put that into perspective, we are moving from soft- ware release cycles measured in quar- ters to cycles measured in days. We have also made great progress toward fully automating develop- ment life cycle processes and stan- dardizing developer toolkits. In 2016, automated code scanning and deployment tools resulted in savings of nearly 120,000 developer hours - 47 and, over the next few years, we expect to be able to deliver more than 90% of our software through end-to-end automation. Attracting, retaining and developing top technology talent is paramount, and we cast a net far and wide to find the best and the brightest. In 2016, 32% of our senior hires in technology came from non-financial services firms. We had a 10:1 applicant-to- position ratio for our Technology Ana- lyst Program, which targets graduates of global universities that have strong technology programs. Our employee training programs cover new skill sets, such as cloud and agile development. We also reinforce a strong innovation culture and atmosphere to spark new solutions through open source proj- ects and "hackathons” in which tech- nologists collaboratively code to solve business problems. In 2016, we hosted a firmwide global hackathon across 20 cities with over 2,500 developer partic- ipants. This led to 400 new product ideas, of which 130 were potential opportunities for patents. We continued to pursue a hybrid cloud strategy - leveraging a next- generation internal, private cloud, as well as external, public cloud services - to further enable our developers through on-demand availability, pay- for-use and elastic scalability. In 2016, we launched a new private cloud plat- form called Gaia, designed to provide developers with rapid agility – so that they spend more time developing and less time provisioning infrastructure and application services. Over 5,000 developers already have begun to use Gaia. By the end of 2017, we expect to more than double the number of applications hosted on the platform. Technology continues to fuel everything we do Technology is at the core of what we do. Advances in technology make us faster and safer and drive a more engaging customer experience, differ- entiating our businesses today and for the future. The pace of technology change is always increasing, and we challenge ourselves to think, innovate and deliver like a technology company. Over the last year, we established a new Cloud Services function within Global Technology to accelerate our In 2016, we invested in a new global data center strategy to consolidate our existing facilities into fewer, larger, more modular sites. In early 2017, we opened our first new state-of-the-art data center, which is the strategic model for all future builds globally. The new data centers will house our next-generation optimized infrastruc- ture, enabling significant cost benefits. For example, hardware commoditiza- tion already has reduced our server costs by 25%. We also have intro- duced innovative storage offerings, decreasing the price of our lowest tier storage by 75%. We are driving addi- tional efficiency by reducing waste and becoming smarter around tech- nology consumption - for example, reducing over-provisioned storage and automating manual operational tasks. Our applications are also changing. We are designing and developing applications to take full advantage of the cloud's benefits. In addition, there is growing internal and external demand for simple, self-service inter- faces to our data and applications. To meet this demand, we are leveraging application programming interfaces (API) and launched an internal API store to provide access to a market- place of secure application services to developers throughout the firm. The old world of developing and writing unique code is rapidly being replaced by reusable component pieces ("microservices") that can communi- cate seamlessly, dramatically reducing integration development time and driving developer efficiency. We also are expanding the APIs we offer exter- nally to enable direct client integration and secure solutions by third-party developers - for example, the partner- ship with Intuit that we recently announced. By the end of 2017, we estimate our applications will generate more than 100 million internal and external API calls each day. Advancing innovation and partnerships As a firm, innovation is our top stra- tegic priority. We take pride in our ability to differentiate ourselves through the development of new solutions and the adoption of emerg- ing technology at scale. Demand for digital-centric experiences is transforming our businesses faster than ever. Most of our digital solutions will continue to be built in-house due to competitive and strategic impor- tance. However, we have realized the complementary benefit of partnering with fintech companies to enhance select digital products and services. As a result, our strategy is a combination of build, buy and partner in order to continue delivering the best digital products and services at scale. We have formalized a firmwide fin- tech strategy and ecosystem engage- ment model to identify and leverage partner relationships across all of our business areas. In their letters, each of our CEOs highlights exam- ples of how technological innovation is delivering value to their business. Our relationships with the external technology ecosystem helped drive value across our technology focus areas, including next-generation data 48 hybrid cloud strategy, which includes running our first applications in the public cloud in 2017. Working collab- oratively with public cloud providers, we have made significant progress developing a set of solutions that meets our rigorous risk and security standards. The public cloud reduces our peak infrastructure requirements by providing compute services during temporary fluctuations in demand. The public cloud also helps reduce long-term storage costs and accelerates developer access to new cloud services. Matt Zames As the firm's Chief Operating Officer, I manage a diverse group of critical firmwide operations and functions, as well as certain markets-intensive activities that are integral to our success. These include Global Technology, the Intelligent Solutions group (which drives innovation across the firm by leveraging big data and advanced analytics such as machine learning), Treasury and the Chief Investment Office, Mortgage Banking Capital Markets, Oversight & Control, Regulatory Affairs and the Chief Administrative Office, which includes Real Estate, Procurement, Military & Veteran Affairs, Compli- ance Operations and Strategy & Process Improvement, among others. The Chief Operating Office (COO) has a broad and deep mandate, but this year, I want to highlight (i) our invest- ment in technology; (ii) our approach to managing a $2.5 trillion balance sheet; and (iii) our ongoing commit- ment to a best-in-class culture. Redefining the Financial Services Industry www.governanceprinciples.org III. PUBLIC POLICY Small businesses and large businesses are symbiotic they are substantial customers of each other, and they help drive each other's growth and are integral to our large busi- ness ecosystem. At JPMorgan Chase, for example, we support more than 4 million small business clients, 15,000 middle market companies, and approximately 7,000 corpo- rations and investor clients. We also rely on services from nearly 30,000 vendors, many of which are small and midsized companies. Business, taken as a whole, is the source of almost all job creation. Approximately 150 million people work in the United States; 130 million work in private enterprise. We hold in high regard the 20 million people who work in govern- ment teachers, policemen, firemen and others. But we could not pay for those jobs if the other 130 million were not actively producing the GDP of America. Something has gone awry in the public's understanding of business and free enter- prise. Whether it is the current environ- ment or the deficiency of education in general, the lack of understanding around free enterprise is astounding. When busi- nesses or individuals in business do some- thing wrong (problems that all institutions have, including schools, churches, govern- ments, small businesses, etc.), they should be appropriately punished - but not demon- ized. We need trust and confidence in our institutions confidence is the "secret sauce" that, without spending any money, helps the economy grow. A strong and vibrant private sector (including big companies) is good for the average American. Entrepreneurship and free enterprise, with strong ethics and high standards, are worth rooting for, not attacking. 7. Strong collaboration is needed between business and government. We all can agree that a general dissatisfaction with the lack of true collaboration and will- ingness to address our most pressing policy issues has contributed to the existing divisive and polarized environment. Certainly there is plenty of blame to go around on this front. However, rather than looking back, it is now more important than ever for the busi- ness community and government to come together and collaborate to find meaningful solutions and develop thoughtful policies that create economic growth and opportunity for all. This cannot be done by government alone or by business alone. We all must work together in ways that put aside our “business- as-usual" approaches. The lack of economic opportunity is a moral and economic crisis that affects everyone. There are too many people who are not getting a fair chance to get ahead and move up the economic ladder. This runs contrary to the fundamental idea that America is a country where everyone has an opportunity to improve their lives and that future generations of Americans know they can be just as successful as those who came before them. By working together and applying some good old American can-do ingenuity, there is nothing that we can't accomplish. By working together, the business community, govern- ment and the nonprofit sector can ensure and maintain a healthy and vibrant economy today and into the future, creating jobs, fostering economic mobility and maintaining sustainable economic growth. Ultimately, this translates to an improved quality of life and greater financial security for those who are struggling to make ends meet. It also would be a significant step in restoring public faith in two of our greatest democratic institutions - U.S. business and government - and would allow us to move forward toward a pros- perous future for all Americans. 45 IN CLOSING We know we have to earn the trust and respect of our shareholders, employees, customers and the communities we serve every single day. You can rest assured that we are devoted to doing this. I want to thank our management team. If you could see them in action like I do, you would know that they have remarkable capa- bilities, character, culture, experience and wisdom. In closing, I can't emphasize enough how honored I am to work at this company and with its people. What they have accomplished during these turbulent times has been extraordinary. On behalf of JPMorgan Chase and its management, I want to express my deepest gratitude to our people – I am proud to be their partner. - Jane Pon Jamie Dimon Chairman and Chief Executive Officer April 4, 2017 46 46 2015 2010 This diverse group certainly holds varied opinions on corporate governance. But we share the view that constructive dialogue requires find- ing common ground - a starting point to foster the economic growth that benefits shareholders, employees and the economy as a whole. To that end, we have worked to find commonsense principles. We offer these principles, which can be found at www.governanceprinciples. org, in the hope that they will promote further conversation on corporate governance. These principles include the following, among others: ■Truly independent corporate boards are vital to effective governance, so no board should be beholden to the CEO or management. Every board should meet regularly without the CEO present, and every board should have active and direct engagement with executives below the CEO level; 2000 ments are made continuously. And the plan could also be sped up if necessary to help a weakening economy. Infrastructure, which could have a life of five to 50 years, should not be expensed as a government debt but should be accounted for as an investment that could be financed separately. Borrowing money for consump- tion is completely different from borrowing for something that has value for a long period of time. It's important to streamline the approval process, and approvals should run simultane- ously and not sequentially. Last, we need to assure that we have good infrastructure and not bridges to nowhere. Good infrastructure serving real needs is not only conducive to jobs in the short run but to growth in the long run. Projects should be specifically identified, with budgets and calen- dars and with responsible parties named. 5. How should the U.S. legal and regulatory systems be reformed to incentivize investment and job creation? There are many reasons to be proud of our system of government. The U.S. Constitution is the bedrock of the greatest democracy in the world. The checks and balances put in place by the framers are still powerful limits on each branch's powers. And this year, we witnessed one of the hallmarks of our great nation - the peaceful transition of power following a democratic election. Our legal system, including our nation's commitment to the rule of law, has long been a particular source of strength for our economy. When people, communities and companies are confident in the stability and fairness of a country's legal system, they want to do business in that country and invest there (and come from overseas to do so). Knowing that you will have access to courts for a fair and timely hearing on matters and that there are checks against abuses of power is important. As the discussion about areas for potential reform continues, it is critical that these long-term U.S. advantages are kept in mind and preserved. In regulation, for example, I worry that the distribution of power has shifted. Congress, through the Administrative Procedures Act (APA), set out how regulators should publish draft rules. The APA allows for comments on draft rules, including comments on how a proposed rule will impact lending, jobs and the economy. Today, however, agencies often regulate through supervisory guidance that isn't subject to the same commentary or checks. The function of interpretive guid- ance is to clarify or explain existing law and should not be used to impose new, substan- tive requirements. Now is a good time to discuss how to reset this balance. III. PUBLIC POLICY There also is an opportunity to have a similar conversation around enforcement and litiga- tion. On the civil side, we should look closely at whether statutory damages provisions work as intended. I read recently about a settlement under the Fair and Accurate Credit Transactions Act in which plaintiffs received in excess of $30 million from a business that printed credit card receipts with the customer's card expiration date. Is that fair and proportionate – or is the result driven by a statutory damages framework that should be reconsidered? 2005 41 III. PUBLIC POLICY "The so-called 'trial penalty' has virtually annihilated the constitutional right to a trial. What are the consequences of a system in which the government is only rarely required to prove its case? What are the implications of this on businesses, both large and small? Ultimately, what are the long-term prospects for entrepreneurship in an environment where even the most minor, unintentional misstep may result in criminal investigation, prosecution and loss of liberty?" When you combine this with the fact that businesses have no “penalty-free" way to challenge a new interpretation of the law, the net-net result is a system that fosters legislation by enforcement actions and settlements. Said differently, rather than Congress expanding a law or a court testing a novel interpretation, regulators and prosecutors make those deci- sions and companies acquiesce. The impact of these issues is further exacer- bated by a system that allows for “multiple jeopardy,” where federal, state, prudential and foreign agencies can “pile on" to any matter, each seeking its own penalty without any mechanism to ensure that the multiple punishments are proportionate and fair. It would be like getting pulled over by a local police officer and getting fined by your local town, then by your county, then by your state, then by the federal government and then having the U.N. weigh in since the car was made overseas. To be clear, we need regulators focused on the safety and soundness of all institutions. We need enforcement bodies focused on compliance with the law. But we also need to preserve the system of checks and balances - when you cannot get your day in court on some really important issues, we all suffer. We need to improve and reform our legal system because it is having a chilling impact on business formation, risk taking and entrepreneurship. - 40 the federal government can also plan around their somewhat predictable needs for main- tenance, new roads and bridges, increasing electrical requirements and other necessities to serve a growing population. Infrastruc- ture should not be a stop-start process but an ongoing endeavor whereby intelligent invest- Similar to companies planning for capacity needs, it is quite clear that cities, states and III. PUBLIC POLICY While some regulations quite clearly create a common good (e.g., clean air and water), it is clear that excessive regulation does not help productivity, growth of the economy or job creation. And even regulations that once may have made sense may no longer be fit for the purpose. I am not going to outline specific recommendations about non-financial regulatory reform here, other than to say that we should have a perma- nent and systematic review of the costs and benefits of regulations, including their intended vs. unintended consequences. The lack of economic growth and opportunity has led to deep and understandable frustration among so many Americans. Low job growth, a lack of opportunity for many, declining wages, students and low- wage workers being left behind, economic and job uncertainty, high healthcare costs and growing income inequality all have created deep frustration. It is understand- able why so many are angry at the leaders of America's institutions, including businesses, schools and governments - they are right to expect us to do a better job. Collectively, we are the ones responsible. Additionally, this can understandably lead to disenchantment with trade, globalization and even our free enterprise system, which for so many people seems not to have worked. Our problems are significant, and they are not the singular purview of either political party. We need coherent, consistent, compre- hensive and coordinated policies that help fix these problems. The solutions are not binary - they are not either/or, and they are not about Democrats or Republicans. They are about facts, analysis, ideas and best practices (including what we can learn from others around the world). 3. How can we start investing in our people to help them be more productive and share in the opportunities and rewards of our economy? We need to work together to improve work skills. I cannot in this letter tackle the complex set of issues confronting our inner city schools, but I do know that if we don't acknowledge these problems, we will never fix them. Whether they graduate from high school, vocational or training school or go on to college, our students can and should be adequately prepared for good, decent-paying jobs. And whether a student graduates from high school, vocational school or training school, the graduate should have a sense of pride and accomplishment – and meaningful employment opportunities, without forgoing the chance to go to college later on. Career and technical education specifically can give young people the skills they need for decent- paying roles in hundreds of fields, including aviation, robotics, medical science, welding, accounting and coding - all jobs that are in demand today. In New York City, not far from where I grew up in Jackson Heights, Queens, there's a school called Aviation High School. Students travel from all over the city to go to the school (with a 97% student attendance rate), where they are trained in many facets of aviation, from how to maintain an aircraft to the details of the plane's electronics, hydraulics and electrical systems. And when the students graduate (93% graduated in the normal four years), they get a job, often earning an annual starting salary of approximately $60,000. It's a great example of what we should be promoting in our educational system. Businesses must be involved in this process. They need to partner with schools to let them know what skills are needed, help develop the appropriate curricula, help train teachers and be prepared to hire the students. In addition, this has to be done locally because that is where the actual jobs are. Germany does this well. Germany has 39 III. PUBLIC POLICY one of the strongest education and training systems in the world, with about 1.5 million young people every year participating in apprenticeship programs that are paid oppor- tunities to gain in-demand skills along with an education. The vocational schools and apprenticeship programs work directly with local businesses to ensure the students are connected to available jobs upon graduation. As a result of this market-driven vocational training, Germany's youth unemployment rate is also one of the lowest in the world. There is nothing wrong with learning from other countries. Proper skills training also can be used to continuously re-educate American workers. Many people are afraid that automation is taking away jobs. Let's be clear. Technology is the best thing that ever happened to mankind, and it is the reason the world is getting progressively better. But we should acknowledge that though technology helps everyone generally, it does cause some job loss, dislocation and disruption in specific areas. Retraining is the best way to help those disrupted by advancements in technology. We need to help lower skilled workers earn a living wage while helping small businesses. Business should support an expanded EITC. There is a tax credit in the United States called the Earned Income Tax Credit (EITC), which supplements low-paid workers' incomes. For example, a single mother with two children earning $9 an hour (approxi- mately $20,000 a year) could get a tax credit of more than $5,000 at the end of the year. A single man without children could get a tax credit under this program of only about $500. This program has flaws (which we believe could be fixed), but it has lifted an estimated 9 million people above the poverty line. (The federal poverty guideline is deter- mined by household size. For a four-person household, the poverty level is $24,600 or approximately $11 an hour.) Last year, the EITC program cost the United States about $67 billion, and there were 27 million indi- viduals who received the credit. Approximately 20.6 million American workers earn between $7.25 an hour (the prevailing federal minimum wage) and $10.10 an hour. Approximately 42% of Amer- ican workers make less than $15 an hour. I believe we should dramatically expand the EITC to help more low-paid individuals, with and without children, earn a living wage. I have no doubt that this will entice more workers back into the workforce. Jobs bring dignity. That first job is often the first rung on the ladder. And studies show that once people start working, they continue working. In addition, living wages lead to less crime, more household formation and, it is hoped, better social outcomes, including more marriages and children and better health and overall well-being. It is important to note that large companies generally pay well above the minimum wage and provide health insurance and retire- ment benefits to all their employees. They also extensively train their employees and help them move along in their careers. While this would help small businesses far more than big businesses, large companies should support the expansion of this program because it would foster growth and be great for lower paid American workers. 4. What should our country be doing to invest in its infrastructure? How does the lack of a plan and investment hurt our economy? Infrastructure in America is a very broad and complex subject. However, we do have a few suggestions on how to make it better. 6. What price are we paying for the lack of understanding about business and free enterprise? The United States needs to ensure that we maintain a healthy and vibrant economy. This is what fuels job creation, raises the standard of living for those who are hurting, and positions us to invest in education, technology and infrastructure in a program- matic and sustainable way to build a better and safer future for our country and its people. America's military will be the best in the world only as long as we have the best economy in the world. And simply because the company agreed to the settlement does not mean it was the right result. Here is the fact: The current dynamics make it very hard for companies to get their day in court - as the consequences of a loss at trial can be disproportionately severe. This is particularly true in a government-initiated case. The collateral consequences of standing up to a regulator or losing at trial can be disproportionately negative when compared with the underlying issue or proposed settle- ment, and it can lead to the decision not to fight at all, no matter what the merits of the case may be. The Institute for Legal Reform, for the Chamber of Commerce has framed this issue as follows: of the roughly $2.3 trillion spent annually on capital expenditures. Capital expendi- tures and R&D spending drive productivity and innovation, which ultimately drive job creation across the entire economy. Shareholder meetings that are hijacked by special interest groups and become a complete farce 4,000 Too much short-termism; i.e., quarterly earnings, at the expense of making good, long-term investments 3,000 2,000 • Constant and frequent negative media scrutiny - some deserved and some not 1,000 • Business plays a critical role as an engine of economic growth, particularly our largest, globally competitive American businesses. As an example, the thousand largest compa- nies in America (out of approximately 29 million) employ nearly 30 million people in the United States, and almost all of their employees get full medical and retirement benefits and extensive training. In addition, these companies account for more than 30% legal and regulatory demands as opposed to the most important role of boards - management, strategy, major risks, etc. 1996: 8,090 45% decline 2015: 4,381 0- 1980 1985 1990 1995 Boards spending more and more time on check-the-box 5,000 • 6,000 to benefit the company To support this, we need a pro-growth policy environment from the government that provides a degree of certainty around long- standing issues that have proved frustrat- ingly elusive to solve. The most pressing areas in which government, business and other stakeholders can find common ground should include tax reform, infrastructure investment, education reform, more favor- able trade agreements and a sensible immi- gration policy, among others. When read that small businesses and big you businesses are pitted against each other or are not good for each other, don't believe it. 42 Why are America's public equity markets so important? How do we sustain them and strengthen corporate governance? For more than two centuries, the American free enterprise system has led to enormous prosperity for our country: the creation of jobs, increases in wages and savings, and the emergence and growth of dynamic companies. Because well- managed and well-governed businesses are the engines of our economy, good corporate governance must be more than just a catchphrase or fad. It's an imperative - especially when it comes to our publicly owned companies. There may very well be some logical and good explanations for why this is so; e.g., companies can get capital more easily in the private markets, and the private markets can be more efficient than they used to be. I suspect there are other less-constructive reasons, which could be greatly expanded upon, but I will merely list them below: Many private equity companies often stress that it is better to be owned by them because they operate with commonsense corporate governance; i.e., less check-the-box corporate governance - whether addressing board membership, how a board spends its time, management compensation or long-term results vs. just quarterly earnings. The following page exhibits a letter drafted by a diverse group of financial leaders that outlines recommendations for commonsense corporate governance principles that would foster the health of our public companies. The chart on the right should be a cause for concern. It notes that the number of public companies in the United States has declined 45% since 1996. Public Companies Disappearing Self-serving shareholder activity and proposals not intended It is hard to estimate the cause and effect of all these factors, but they are reasons for concern. America's public markets have been a key to America's success, and I suspect that years from now, we may regret the damage we have done to them. 7,000 Excessive and expensive reporting requirements • • Excessive litigation, including shareholder class action lawsuits • 9,000 We feel very good about our Markets business. Global scale and a complete platform have never been more critical. We have many competitive advantages in Markets, but it is essential we continue to invest and proactively think about disruption best-in-class, profitable franchise. In 2016, our Markets business (Fixed Income and Equities) finished the year with a combined $21.0 billion in rev- enue, a year-over-year increase of 15%. We have always believed that provid- ing clients with a global and diverse Markets business leads to a higher and more resilient ROE. In 2016, each one of our major Fixed Income busi- nesses produced a ROE above the cost of capital. More important, the mar- ginal contribution that each business provides to the larger Fixed Income franchise is much greater. The costs to run our Markets business are mostly fixed so operating leverage gives us upside when market growth occurs, which is what we saw last year. Even Commodities, which didn't meet its cost of capital in 2015, in part because of ongoing simplification efforts, pro- duced a good return in 2016. Since 2010, try revenue pool has contracted from $157 billion to $114 billion. However, because of our scale, continuous investments and risk discipline, we were able to increase our market share over the seven-year period from 8.6% to 12.0%. the Fixed Income indus- Our Equities and Prime Services businesses, major areas of focus for us, also gained share during that seven-year period. Our market share increased from 6.9% to 10.1%, and we are now ranked #2, even as the global wallet declined by $6 billion during that stretch. We had record revenue and balances in prime bro- kerage last year. It's an area where we committed to invest in order to complete our platform, and the prog- ress is evident across all segments. In fact, since 2014, we have grown synthetic revenue by 48% and cash revenue by 12% within our prime brokerage business, bringing the two segments more into balance. Our 57 leading equity derivatives franchise grew revenue by 26% even while the industry revenue pool shrunk by 5%. We've also made great strides in cash equities. No doubt about it, we were late to the game when it came to investing in low-touch, electronic trading about a decade ago. But by taking advantage of our profitability and committing ourselves to signifi- cant, ongoing technology invest- ments, we now are a leading equities franchise and are driving the changes of tomorrow. Between 2014 and 2016, the overall cash equities industry rev- enue pool fell by 18%, yet our revenue decreased by only 4%, helped by a 31% jump in low-touch revenue. The technology investments we made helped preserve our share in a declin- ing market and positioned us for growth as we continue to onboard clients faster and build best-in-class electronic trading tools. We are proud to be a perennial leader in Fixed Income and pleased with the progress we've made in Equities, but there is still more to do. Across the Markets businesses, we track 31 sub- product and geographic categories. In 2012, we held a top three leadership position in 61% of those categories. In 2016, we improved our standing by having a top three leadership position in 77% of those same categories. The bulk of those leadership improve- ments came from investments we made in Asia, where we have com- pleted or enhanced some pieces of our global platform. We believe that having global scale, a complete platform and operational excellence are essential to having a on our own terms. There's more to do, but our efforts haven't gone unnoticed. Greenwich Associates recently named Adapting to the new market structure Technology is rapidly reshaping the Markets landscape, positively alter- ing how our clients trade and how we communicate with them. As the technology advances, we have the resources and the will to embrace behavioral shifts and build offerings around them. We fundamentally believe that clients should have the ability to choose how they want to trade with us rather than be con- strained by the technologies we, or they, happen to have. Our Markets Execution group is dedicated to mak- ing sure clients can seamlessly and confidently engage with us anytime, anywhere, now and in the future. Whether it was the U.K.'s referendum to exit the EU, the results of the U.S. presidential election or the uncer- tainty of China's growth rate, the CIB's technology, our scale and opera- tional excellence enabled clients to trade through turbulent markets. In the case of the U.K. referendum, as results were tallied, J.P. Morgan smoothly handled record volume in currency trading, at one point pro- cessing 1,000 tickets per second as investors scrambled and adjusted their positions around the world. While impressive, years of technol- ogy investments and proper risk dis- cipline prepared us for an event such as the U.K. referendum. Our profit- able Markets business, which gener- ated an overall ROE of 17% last year, enables us to invest in innovation and the client experience. Eighty- three percent of notional FX trading is now done electronically. We have seen a $100 million trade done on a mobile phone, and on peak days in 2016, $200 billion in FX was traded through our electronic channels, including our own J.P. Morgan Markets platform, which provides a range of services from research to pre- and post-trade reporting. The electronic evolution is advanc- ing, and the investments we've made, and will continue to make, already are proving their merit to our clients. Transforming transaction banking Our commitment to technological advancement also has helped us make significant progress in Treasury Services (TS) and Custody & Fund Services (CFS). As businesses that provide vital services to clients, both have benefited from the extensive resources we've allocated to them. To give a sense of the scale and importance of these two franchises, we hold and protect more than $20 trillion in assets under custody and securely process $5 trillion in pay- ments every day. Global companies know how vital these functions are in terms of safe- guarding their financial operations and enabling their businesses to run smoothly. Clients of both Treasury Services and Custody & Fund Services increas- ingly demand real-time access to their balances, intraday liquidity and ever faster processing capabilities. They are turning to us to deliver innovative products, alert them to fraudulent transactions, and track their finances across multiple curren- cies and countries. The goal is to give clients real-time information on their complex, global portfolios with easy- to-use, seamless technology. Clients look to these critical services to be faster and more accessible than ever before, which is why we have invested so heavily in these businesses. Investments and scale in the global markets and analytics platforms, such as Hadoop and Spark. To maximize the impact of these new data platforms, we have doubled our big data infra- structure consistently year-over-year. We now can access and analyze data in ways that we could not have done before. For example, last year, we re-engineered our Market Risk plat- form, one of the largest in-memory risk analytics platforms in the world. The platform now manages over 1 billion risk sensitivities and pro- vides visibility 17 times faster than the prior system while delivering a more granular and holistic view of the firm's risk exposure. 58 In 2016, the CIB led more than 800 capital markets transactions for CB clients and generated a record $2.3 billion of gross investment banking revenue. Despite that already impres- sive pipeline of shared client business, we think the potential magnitude over time could reach $3 billion. Another developing partnership for the CIB is the potential to work with J.P. Morgan Asset & Wealth Manage- ment and its client base of family offices. We think there is more oppor- tunity to offer these large investors participation in CIB transactions relevant to their investment goals. Within our global payments strategy, we have developed a new payments platform based on similar cutting- edge technologies. It will replace nine monolithic platforms and enhance client value through real-time cross- border payment execution and end- to-end payment status transparency. In addition, the platform will enable us to bring new products to market more quickly and offer a more config- urable, flexible client experience through reusable APIs and microser- vices for event processing. Having top franchises across M&A, debt and equity gives us real-time, global market insights. Windows of opportunity in both M&A and capital markets can open and close quickly. Having expertise across product areas allows us to be timely and provide our clients with the best solutions to further their growth strategies. That's how we build trust. Loan originations 7% $22 Average loans² Business Banking 9% $110 Average deposits 11% 7% $235 Client investment assets (end of period) Consumer Banking $461 Average deposits Active mobile customers (millions) Community Banking Households¹ (millions) Consumer & (3)% 4% 16% 26.5 60.0 ΥΟΥΔ 2016 $ in billions, except ratios and where otherwise noted Key business drivers 2016 Performance Highlights $7 8% Net charge-off rate 0.61% 3 Excludes the impact of purchased credit-impaired loans 4 Excludes Commercial Card 2 Includes predominantly Business Banking loans as well as deposit overdrafts 1 Reflects data as of November 2016 Auto Finance 0.45% $75 $35 Loan and lease originations Average loan and leased assets Net charge-off rate 12% $1,063 Merchant processing volume Commerce Solutions Net charge-off rate 52 Average loans Sales volume4 New accounts opened (millions) (8) bps 0.10% Net charge-off rate³ (36)% 14% $232 47 Foreclosure units (thousands, end of period) Average loans Mortgage Banking $104 Total mortgage origination volume (5) bps Credit Card a decade, and our foreclosure inven- tory is down 85% since 2012. That's important because a nonperforming loan is 25 to 30 times more expen- sive for us to service than one that is performing. We are continuing to evolve Mortgage Banking into a less volatile and more profitable busi- ness. In our Card business, we have been very consistent in terms of our modest exposure to the less than 660 FICO segment. And when you look at the mid-prime space, characterized as FICO scores between 640 and 720, we have the lowest share among the players in the industry. Our credit card losses remain at very low levels. In Mortgage Banking, we've increased our loan balances while improving the quality of our servic- ing portfolio. Today, our delinquency rate is approaching its lowest level in Building a strong business for the future Market expectations have shifted as well. At the end of the second quar- ter of 2016, the market was expecting the Fed's interest rate on reserves to remain below 1% through the end of 2019. With recent and anticipated Fed interest rate hikes, industry expectations are now for the rate on reserves to reach 2% during 2019. And, as indicated by our $2.4 billion of "earnings-at-risk," our firm bene- fits greatly when rates rise, particu- larly short rates, which allow us to capture the full value of our signifi- cant deposit franchise. 50 2016 also saw a move higher in U.S. dollar interest rates and featured a sec- ond rate hike by the Fed in December. During the second half of 2016, three- month LIBOR increased basis 35 points to 1%, while 10-year Treasury yields increased nearly 100 basis points to 2.43%. Staying true to our disciplined risk management frame- work, we opportunistically added duration through our investment secu- rities portfolio as long-end rates rose. firm's liquidity position, raising more than $50 billion of liquidity to meet the requirements of the new frame- work. While deposit growth in excess of loan growth drove some of this improvement, the liquidity benefit came mainly from a reduction in non- high quality liquid assets in our invest- ment securities portfolio and an increase in Treasury-originated short- and long-term secured funding. Our focus on optimizing the firm's balance sheet continued with rigor through 2016. We extended our opti- mization framework to analyze the maturity structure of our long-term debt, and we introduced the indus- try's first total loss absorbing capacity (TLAC) efficient callable debt struc- ture, resulting in a larger proportion of our outstanding long-term debt being TLAC eligible. More broadly, our optimization framework helped to inform our new multi-factor equity allocation approach to better align incentives with the broader set of constraints we face. Our firmwide Asset Strategy group together with our Deposit Strategy group provide strategic cross-business focus on our deposit, lending and investment activities. These forums have and will continue to evolve our analytical frameworks and monitoring capabili- ties, as well as continually assess market opportunities and associated resources and risks. Most notable in 2016 was our work related to liquidity and funding in response to U.S. regulator feedback on our 2015 Resolution Plan. We intro- duced a comprehensive new liquidity framework to estimate available resources and liquidity needs during a resolution event - and, as part of this work, rolled out two enhanced liquid- ity models across our material legal entities. We further strengthened the The firm's Treasury and Chief Invest- ment Office are integral to delivering on our strategic objectives, playing a primary role in overseeing our $2.5 trillion balance sheet and providing both governance and risk manage- ment expertise around interest rate and liquidity risk. We meet our objectives through our nearly $300 billion high-quality investment secu- rities portfolio, as well as the $300+ billion of funding and liquidity sources directed by Treasury. Liquidity and interest rate risk Increasingly, our customers and clients view our cyber posture, like our fortress balance sheet, as a source of strength. We will continue to work tirelessly to identify oppor- tunities in which the firm can lever- age our cybersecurity expertise to strengthen our controls, protect our client relationships and improve the posture of the broader industry. embrace our cybersecurity leadership responsibility to the industry. In 2016, we led the creation of the Financial Systemic Analysis & Resil- ience Center (FSARC) in partnership with seven of our peer banks and the U.S. government. FSARC's mission is to proactively identify, analyze, assess and coordinate activities to mitigate systemic risk to the U.S. financial system from cybersecurity threats through focused operations and enhanced collaboration. Through robust employee awareness and readiness programs, we continue to reinforce the idea that cybersecu- rity is everyone's job. We also edu- cate our customers and clients on how to protect their assets and business from cyber threats. We broadly distribute awareness com- munications and conduct both in- person and web-based training in which more than 7,000 clients in Asset & Wealth Management, more than 3,000 Commercial Banking clients and over 1,900 Corporate & Investment Bank clients participated in 2016 alone. As one of the largest global financial institutions, we The firm continues to make signifi- cant investments in cybersecurity to enhance these defensive controls and our resilience to threats. For exam- ple, we have deployed web browser isolation technology to reduce the risk of employee compromise through phishing. Investments in security analytics, data science and automation technology will enable analysts within our Security Opera- tions Centers to efficiently detect and respond to anomalous activity. We have adopted and continue to evolve leading-edge technology to prevent client fraud across lines of business, including risk-decisioning engines that help distinguish between good and bad activity in real time. threats. Our defensive philosophy fol- lows a "kill chain" approach – layers of controls aligned to the multiple stages of the cyber threat life cycle (from early warning, to inbound/ outbound prevention and detection, to response and recovery). We have aligned our security technology and processes to this life cycle, with a focus on a "shift left” approach - increasing our effectiveness in detect- ing and preventing malicious activity at the earliest points in the life cycle. 49 Securing a changing landscape Our cybersecurity strategy is focused on securely enabling new technology and business initiatives while main- taining a relentless focus on protect- ing the firm from cybersecurity We also are excited about the pros- pects of cognitive automation, which combines both robotics and machine learning technologies to mimic human judgment. Cognitive automa- tion has the potential to automate more complex, human-like processes, such as perceiving, hypothesizing and reasoning. In 2016, we successfully piloted a virtual assistant technology to respond to employee technology service desk requests through a natu- ral language interface. We are rolling out this technology in 2017 to help us initially triage over 120,000 service tickets, with plans to expand the capa- bility to address even more of the 1.7 million annual employee requests. We are initiating pilots for a broad of machine learning use cases - from detecting anomalies for fraud and cybersecurity, to generating targeted trading strategies to share with clients, to optimizing our client- servicing channels. We are only at the very beginning of tapping the poten- tial capabilities of machine learning and its benefits to our business. range for Investment Banking. Last year, we introduced the Emerging Oppor- tunities Engine, which helps identify clients best positioned for follow-on equity offerings through automated analysis of current financial positions, market conditions and historical data. Given the initial success of the Emerging Opportunities Engine in Equity Capital Markets, we are expanding it to other areas, like Debt Capital Markets, similarly basing predictions on client financial data, issuance history and market activity. As an example, we recently intro- duced COIN, a contract intelligence platform that uses unsupervised machine learning to analyze legal doc- uments and to extract important data points and clauses. In an initial imple- mentation of this technology, we can extract 150 relevant attributes from 12,000 annual commercial credit agreements in seconds compared with as many as 360,000 hours per year under manual review. This capa- bility has far-reaching implications considering that approximately 80% of loan servicing errors today are due to contract interpretation errors. We also use machine learning to drive predictive recommendations Machine learning offers another excit- ing opportunity to drive new capabili- ties for the firm and our customers and clients. Machine learning technol- ogy provides insights about data without needing to pre-program algo- rithms. Machine learning technology actively learns from data with the goal of predicting outcomes. The more these learning algorithms are engaged, the more effective they become at identifying patterns and relationships. In 2016, we established a center of excellence within Intelligent Solutions to explore and implement a growing number of use cases for machine learning applications across the firm. Machine learning to automate 1.7 million requests in 2017. We have line of sight into more than $30 million run rate saves from robotic process automation in 2017, a savings that, coupled with other optimization efforts, will continue to increase substantially in the years to come. This technology has the oppor- tunity to deliver immediate benefit in several areas across the firm, helping us to position our workforce around higher value tasks and functions. administration, for which we expect Robotic process automation is soft- ware that automates routine, repeti- tive activity that otherwise would be performed manually. Virtual “bots" are available 24/7 to efficiently exe- cute simple processes without the risk of human error. In 2016, we estab- lished an internal center of excellence to drive best practices around a grow- ing pipeline of robotic process auto- mation, including systems access Robotics As we look forward, two emerging areas of innovation - robotics and machine learning - offer promising opportunities to drive new value through automation and insight. Our Investment Banking franchise also enjoys a strong partnership with Commercial Banking (CB) that sets us apart from all other competitors. Its Commercial and Industrial fran- chise is a leading bank to nearly 18,000 clients. As those businesses grow and flourish, many need capi- tal and advisory services from the Corporate & Investment Bank. We continue to build on the great work started in 2015 on our intraday liquidity program, with technology at the core of our advancements. We are able to monitor, in real time, the liquidity impact of over $6 trillion of transactions daily and the credit expo- sure across tens of thousands of intra- day credit facilities, consuming up to 5,500 updates per second. This year, we introduced big data analytics, which has substantially improved our predictive capabilities around intra- day drivers. We store 90 million data points covering in excess of 18 months of daily history, adding over 500,000 data points per day. We are now realizing the benefits of harness- ing this vast amount of data, inform- ing decisions internally and improv- ing the quality of our dialogue with clients. Additionally, we are leverag- ing technology to further optimize approximately $1 trillion of collateral the firm has received, as well as the firm's own collateral, to provide a more integrated and dynamic operat- ing model for collateral firmwide. A culture of accountability Having fortress controls remains a critical priority, but controls alone are not sufficient without the right culture. The COO will continue its leadership to reinforce our Business Principles and cultural values throughout the firm and maintain an appropriate governance framework to effectively manage our approach to conduct risk. Confirming we are get- ting it right requires a comprehensive set of metrics, and, over the past year, we have introduced a series of con- duct measures to do just that. Today, we have a relationship with almost half of all households in the U.S. We grew our customer base in 2016 by 4% to 60 million U.S. house- holds. We are the primary bank for more than 70% of our consumer households and nearly 50% of our small businesses. Our household attrition is at record lows. And according to our 2016 Brand Health Survey, the Chase brand is at the strongest levels we have seen, rank- ing #1 in key categories, including consideration, which measures if survey participants would consider doing business with Chase and have a positive perception of Chase. While we are extremely pleased with where we are, we know we have plenty of work to do. There is tre- mendous opportunity literally on our own doorstep. More than 80% of Chase households with a mortgage got it somewhere else. Only one-third of our customers are engaged with more than one product across Chase. And only 10% of our small business customers who have a Chase banker use us for business banking, credit card and merchant services, while 43% of small businesses need all three. We can continue to grow sim- ply by serving our existing customers exceptionally well and earning their trust to do more business with us. Simply put, our commitment to cus- tomers is at the heart of everything we do. It's what drives our work and our strong results. We know that happy customers will do more busi- ness with us and stick with us throughout their lives. For us, our goal is not only to acquire customers - it's to acquire customers who view Chase as their primary bank or credit card. We want to be our customers' first call when they are seeking financial advice. • Attract, train, develop and retain the best talent and strengthen our diversity Execute structural expense manage- ment strategies while continuing to invest for the future Continue our unwavering commit- ment to build and maintain an effective and efficient control environment Protect the firm and its clients/ customers, investors and employ- ees from cyberattacks, as well as protect the privacy of their data and transactions • • . Lead payments innovation by delivering solutions that address merchant and consumer needs Increase digital engagement by delivering differentiated experiences Deepen relationships with our customers and simplify and improve the customer experience • • We have been fortunate to be in an extended, historically benign credit environment. Despite that, we have not forgotten the painful lessons of 2008 and have maintained an extremely disciplined approach to credit throughout the cycle. We made meaningful progress on our 2016 priorities - a strategy we have been following consistently since we unified our Consumer busi- nesses in 2012 under CCB: 2016 financial results Consumer & Community Banking 51 Chief Operating Officer Matt Zames Matt I have never been more excited about the opportunities ahead. Our focus on innovation and aggressive optimization to meet new challenges will continue to result in dynamic changes to our operating model as we best position our businesses for the future. In so doing, we will main- tain a relentless commitment to the highest standards of conduct and safety and soundness to protect the integrity and security of the markets in which we operate and the assets of our customers and clients. Looking ahead In 2017, we will continue to connect key programs, metrics and policies across the firm to identify additional opportunities and our Board of Directors will continue to hold us accountable for this important work. Our approach is iterative, driven by our commitment to our firmwide values and ongoing communication of our standards to our employees. We engage in ongoing dialogue with our regulators, industry peers and other experts to identify and adopt best practices. tors and senior management. The Dashboard is a qualitative and quan- titative assessment that includes key metrics and commentary related to how well-controlled we are and how well we manage risk, compliance results for our businesses and employees, Code of Conduct matters, employee survey results, and cus- tomer and client feedback/com- plaints for each of our businesses. We continue to develop our Culture and Conduct Risk Dashboard, which is reviewed with our Board of Direc- We use increasingly sophisticated detective controls to help us identify broad, as well as individual, trends in employee conduct. For example, we now have in production a Front Office Supervisory monthly report across our markets businesses globally. This tool consolidates key sales and trad- ing metrics, such as number of can- celed and amended trades and credit and market risk limit breaches, with compliance metrics, such as an employee's compliance with manda- tory training and consecutive leave requirements, to give supervisors a view of their employees' behavior. We also surveil certain electronic commu- nications and trades to identify poten- tial misconduct, and we have imple- mented controls designed to prevent and detect abuses related to collusion, market misconduct or manipulation and corruption, among others. Culture and Conduct Risk was reaf- firmed as a strategic priority at our Operating Committee annual strategy off-site meeting in July. We recently appointed a Chief Culture and Con- duct Officer for the firm to reinforce ownership of conduct risk and a con- sistent firmwide approach in the first line of defense. We also established a separate risk stripe for Conduct Risk so that we have disciplined and con- sistent oversight and a clear conduct risk management framework. 2016 was another strong year for Consumer & Community Banking (CCB). All our businesses performed well and delivered very strong results. We gained market share in each of our six business units. For the full year, we achieved a return on equity of 18% on net income of $9.7 billion and revenue of $44.9 billion. Along with credit discipline, we remain fiercely devoted to expense discipline. We reversed a trend of ris- Gordon Smith 20% 10.4 #2 mortgage originator and servicer #2 merchant acquirer #1 in total U.S. credit and debit payments volume #1 ATM network in the U.S. #1 rated mobile banking app # 1 U.S. co-brand credit card issuer #1 credit card issuer in the U.S. . #1 most visited banking portal in the U.S.chase.com • Consumer deposit volume has grown at more than twice the industry average since 2012 #1 in primary bank relationships within our Chase footprint Consumer relationship with almost half of U.S. households 2016 HIGHLIGHTS AND ACCOMPLISHMENTS CEO, Consumer & Community Banking Gordon Smith Garden On behalf of the more than 130,000 employees in Consumer & Commu- nity Banking, thank you for your investment in us. overall activity was down in 2016, but J.P. Morgan advised on more deals than any other bank and ranked #2 in wallet share globally. The firm's North America M&A wallet share grew by 60 basis points since the end of 2015. 2016 West Coast Bus Tour Every summer, we go out on the road to meet with our employees and ask for their feedback. They tell us what they are hearing from our customers and give us ideas on how we can make our Chase customer experience even better. We've made many customer improvements as a result of our bus tours, and we have a lot of fun along the way. 55 In order to grow, clients have often searched for merger and acquisition (M&A) opportunities to transform their companies. They look to trusted advisors who understand their compa- nies and sectors and can provide the strategic insights to help them expand. Our global team of M&A bankers works together to coordinate quickly and often, enabling J.P. Morgan to identify timely trends and opportuni- ties across industries and borders. After record M&A volume in 2015, In 2016, we also were the top equity underwriter. Despite a difficult envi- ronment for initial public offerings (IPO) and a significantly smaller industry wallet, J.P. Morgan was the only global bank to gain share last year. Our bankers led 343 deals, more than any other bank. J.P. Morgan was a global coordinator and sponsor on the Postal Savings Bank of China's $7.6 billion IPO, the largest equity deal of the year and the largest IPO since the 2014 deal for Alibaba, in which J.P. Morgan acted as global coordinator. That 2016 deal under- scored once again our ability to exe- cute large transactions around the world by connecting regional issuers with global investors. We also remain a leading source of debt capital for U.S. nonprofit and governmental entities, specifically states, municipalities, hospitals and universities. Last year, J.P. Morgan raised $90 billion of credit and capital for these important clients. One standout deal of the year was evi- dent in J.P. Morgan's role as the lead financial advisor to Dell Inc. and Sil- ver Lake Partners on Dell's $67 billion acquisition of EMC Corporation, the largest technology transaction in his- tory. In addition, J.P. Morgan served as global financing coordinator on Dell's $49.5 billion of committed financing associated with this transaction. Our bankers represent a franchise that has a full range of global capa- bilities. Our Debt Capital Markets team retained its hold at the top of the global debt league tables. Its expertise and the firm's ability to deliver capital in scale for complex financings set us apart. We take immense pride in our peo- ple and the talent at J.P. Morgan, and our #1 standing is mainly due to the fact that we have the industry's best bankers. Still, there are sectors and geographies in which we can always improve. Since 2014, we have hired approximately 60 investment bank- ers, about 40 of whom were manag- ing directors, who brought experi- ence and relationships that will help bring J.P. Morgan's full suite of solu- tions to even more clients. Investment banking has always been about deep, long-standing relation- ships and solutions. Clients want consistent coverage, good ideas and global capabilities. We have an excep- tional Investment Banking franchise that consistently ranks #1 globally. That success continued in 2016 with an 8.1% share of the global fee wallet. Strengthening investment banking leadership By continually improving, adapting and being prepared, we are better able to respond. That's what our clients have come to expect, and we know that their success is the foun- dation for ours. At Chase, we take very seriously the role our business plays in helping customers make the most of their money. Our goal is to offer products, advice and tools to help them make the best choices. It's such a privilege to be in the business of banking and payments. We are honored to be part of our customers' lives in a way that few businesses are. is the ultimate outcome of negotia- tions between the U.K. and the EU. We are fortunate to have options in terms of locations and legal entities that will allow us to serve clients seamlessly during the transition. We will need to make adjustments, but our commitment to clients in the U.K. and the EU is as strong as ever. We don't take our leadership for granted, though. Despite our leading franchises, we continue to look beneath the surface of our businesses, ask the critical questions and make improvements where necessary. We are committed to staying ahead of the curve and embracing the techno- logical changes affecting our industry in the face of competitors, both new and traditional. driving wallet share increases across our already top-ranked businesses. Daniel Pinto 56 Providing clients with capital and liquidity during volatile market condi- tions has become even more essential in recent years. As some competitors retrenched and signs of decreasing liquidity emerged, we remained supportive and accessible. Our global scale, complete product set and the strength of our balance sheet, under- pinned by our sound risk manage- ment practices, enabled us to con- sistently serve clients, a factor in By adhering to those principles, the CIB achieved impressive results in 2016. Record earnings of $10.8 billion were up 34% compared with 2015, and our $35.2 billion in total revenue reflects a gain of 5% over the previ- ous year. That performance produced a superior return on equity (ROE) of 16% on a capital base of $64 billion. During a year of significant volatility, the Corporate & Investment Bank (CIB) consistently delivered for its clients. Throughout 2016, we increased or maintained our leading positions by avoiding complacency, reinforcing our culture of meeting the highest standards and attracting the best talent in the industry. FILT Corporate & Investment Bank By investing in scalable platforms and innovative trading tools and improv- ing the overall experience, we are serving clients better, faster and more efficiently than ever before. More important, while we drove annual expenses down to $19 billion by stay- ing disciplined, we still kept investing for the future. The market share gains we experienced in 2016 were sup- ported by the CIB's profitability and our willingness to make strategic investments in innovation that will bolster our growth for years to come. The past year demonstrated once again that there will always be unpre- dictable global events. One unknown many of our 4 million small busi- nesses. There are few things more gratifying than watching a small business owner turn an idea into a sale and then sales into a business. Since 2012, our share of business cus- tomers who use Chase as their pri- mary bank grew from 6% to 9%. We improved our Net Promoter Score by 38%. And since 2014, average depos- its are up by 21% and loans by 13%. #3 bank auto lender And as transaction volumes come down, we will rationalize our branch footprint. We have been opening branches in higher growth areas and consolidating those with less foot traffic. As a result, we reduced our net branches by about 150 in the past year. However, by being smart about where we open branches, even in markets where we consolidated, we still grew share. New card launches – While receiv- ing less hype than Sapphire Reserve, we've also introduced several other popular cards. Chase Freedom Unlimited SM simplified our cash-back proposition by offering customers 1.5% cash back on everything they buy. And not to be outdone, Ink Business Preferred SM and our Amazon Prime SM card also earned a very 10% $131 4% 2.63% 12 bps 9% 16% 7 bps YoY year-over-year bps = basis points ing expenses with relatively flat rev- enue. Since 2014, we achieved $2.4 billion in structural expense reduc- tions and improved our overhead ratio from 58% in 2014 to 55% in 2016. Importantly, during that same time period, we continued to pru- dently invest in our core businesses to deliver value for the long term. In particular, we've invested heavily in technology and marketing associated with new product launches, digital and payments innovation, and cyber- security. Our investments have also improved our control environment, leading to more automated processes and better customer and employee experiences. Expense discipline is part of how we do business every day, and the work to reduce our structural expenses will continue. Payments innovation $545 Payments are at the very core of what our business does for customers. We are one of the few companies that can deliver the full payment chain from merchant to consumer. The payments industry is one that is evolving rapidly with innovation and new entrants. Our strategy has been consistent: Build our own proprietary wallet with Chase PayS • Be top of wallet in other wallets, whether that is Apple Pay™, Android PayTM, Samsung Pay™, or other embedded payment systems such as Amazon or Uber • Have the best person-to-person (P2P) payments experience anywhere Create card products that our customers love, with rich reward offerings to make them top of the physical and digital wallet The future here is still unknown as customers adopt new capabilities. But we know payments are core to what we do, and we are investing across multiple fronts to create the best pay- ments experience for our consumer and merchant customers as technol- ogy evolves. In 2016, we achieved some key milestones in payments: Commerce Solutions - Our Chase Commerce Solutions business has earned double-digit growth since 2012 and in 2016 surpassed a stagger- ing $1 trillion in processing volume. Chase Pay-We introduced Chase Pay, our payment solution that pro- vides benefits to both customers and merchants. Chase Pay has unique fea- tures other payment methods don't and has the Chase brand and security behind it. Several large retailers, wealth is expected to grow at the fastest rate of all generations over the next 15 years. Since we are more than a credit card company and given our new customers' strong sat- isfaction and engagement with their Sapphire Reserve cards, we are confi- dent they will also choose Chase to do more of their banking, invest- ments and loans. Person-to-person payments - Chase QuickPaySM has been an industry leader with 94 million transactions in 2016. The number of households using QuickPay has gone up 30% in just the past year. As strong as it is, we took an important step to make it even better. We worked with 20+ other financial institutions on a solu- tion called Zelle that speeds up P2P real-time payments between banks. Sapphire Reserve SM - This past year, our team noticed an important insight from our customers: People are traveling differently. They want to feel more like locals than tourists, and the shared economy has revolu- tionized the travel industry. When choosing a credit card, customers want a card that rewards them more for doing what they love to do and helps them discover the future of travel. We created Sapphire Reserve with one of the strongest point pro- grams in the industry. And while we knew we had designed a superb card, frankly, even we were surprised by the sensation it became. We exceeded our annual target of cus- tomers in less than two weeks. Sapphire Reserve has introduced Chase to an exciting and passionate customer base with average FICO scores above 785 and an average deposit and investment wallet of over $800,000. Even more exciting, the majority of our new Sapphire Reserve customers are millennials. That is significant because millenni- als make up the majority of our new deposit accounts today, and their Our branches also are advice centers for including WalMart, Starbucks and Best Buy, have partnered with us to offer Chase Pay to their customers. It's early, but we're already seeing promis- ing results and expect 2017 to show continued strong momentum. 53 ⋅ Chase Digital Mortgage SM- Chase Business Quick Capital® - A partnership with OnDeck to pro- vide fast funding to small businesses using Chase underwriting standards simply pick it up at the dealership . • Advancing our digital and technol- ogy capabilities is job #1, but we are also paying close attention to the emerging technologies in our indus- try. Many new fintech companies are mastering ways to simplify the cus- tomer experience. Those we meet with have huge respect for the Chase brand, and they envy our scale and distribution. In cases where we think their solutions will improve the cus- tomer experience quickly, we partner with them. A few of those 2016 part- nerships have worked out very well: We think we can confidently say that Chase is the digital leader in the industry. We have the #1 rated mobile banking app, #1 ATM network and #1 most visited banking portal in the U.S. This is important because, increasingly, digital is a critical driver in why customers choose to do busi- ness with Chase. Banking no longer is a sometimes activity - customers engage with us every day. More than 26 million customers are active on our mobile app today. Digital also drives tremendous loyalty. House- holds that use our digital channels have credit and debit spend levels over 90% higher than those that don't. Customers who are digitally engaged have higher satisfaction and retention rates, spend more and have far lower transaction costs. Digital strong customer reception. Together, these cards have contributed to our momentum. In 2016, we saw new accounts up 20%, card sales volume up 10% and outstandings up 8%. We continue to study and meet with new players to evaluate which part- nerships could benefit our customers. Chase in the community Chase's 5,258 branches are the face of our firm to local communities. Roughly two-thirds of our custom- ers visit a Chase branch four times a quarter on average. Our branches are located in the fastest growing markets in the country, and we are outpacing our competitors wherever we compete. If you visit our branches regularly, you will see how they have changed. There are fewer teller lines and more 54 • options for customers who choose to self-serve. There are more private spaces and conference rooms for customers to meet with a banker and privately discuss transactions. And the branches just look better. Most branches are refreshed roughly every six to seven years to update the tech- nology and brand experience. We know one thing that will drive a customer crazy is a long teller line. Since 2014, we've reduced total teller transactions by ~130 million and increased self-service/digital transac- tions by -180 million. That's great progress, but we still can do more. In 2016, 70% of our 400 million teller transactions could have been per- formed through a self-service chan- nel. We continue to work with our customers to help them understand how to complete transactions on their own if they so choose. A partnership with Roostify that helps our customers manage the mortgage process online or on mobile Chase Auto Direct SM - A partner- ship with TrueCar that allows cus- tomers to shop for and finance the specific car they want online and Recognized in 2016 by Greenwich Associates as #1 cash manage- ment overall satisfaction and #1 cash management market pene- tration in the $20 million-$500 million footprint Record originations of more than $20 billion Commercial Term Lending - Corporate Client Banking - Record gross investment banking revenue³ #1 U.S. multifamily lender¹ #1 in Perceived Customer Satisfac- tion, CFO magazine's Commercial Banking Survey, 2016 Top 3 in Overall Middle Market, Large Middle Market and Asset Based Lending Bookrunner² Middle Market Banking - Added more than 700 new clients • Business segment highlights • Winner of Greenwich Associates' Best Brand Awards in Middle Market Banking overall, loans or lines of credit, cash management, trade finance and investment banking, 2016 2016 HIGHLIGHTS AND ACCOMPLISHMENTS Continued superior credit quality - net charge-off ratio of 0.09% 2016 Long-term target 2010-2016 CAGR Clients (#) 820 1,100 1,360 1,470 1,670 1,970 2,220 Loans EOP ($B) $1.6 $4.4 $6.8 $8.2 $8.8 $10.7 $12.6 Deposits ($B) $1.3 $3.0 $4.7 $6.0 $7.8 $8.2 $8.2 18% 41% 36% 1 Prior years' financials have been revised to conform to current presentation Analysis based on Dun & Bradstreet data for companies headquartered in Metropolitan Statistical Areas with revenue between $20 million and $500 million; excludes high-risk industries and industries not aligned to Middle Market 3 Represents total firm revenue from investment banking products provided to CB clients Does not include fees from Fixed Income and Equity Markets products, which are included in Commercial Banking gross investment banking revenue CAGR = Compound annual growth rate EOP = End of period N.A. IB = North America Investment Banking 61 Francisco, Boston, Miami and Wash- ington, D.C. We are in 48 of the top 50 markets in the U.S., and by the end of 2017, we will be in all 50. Through these efforts, we have organically built a nice-sized bank with over 2,200 clients, $13 billion of loans and $8 billion of deposits. Our Middle Market expansion strategy is a significant growth opportunity – one in which we believe will reach $1 billion in revenue over time. Leadership positions Our opportunity the best team in all of our markets to serve our clients. We remain commit- ted to growing with discipline and will continue to take a long-term view with our business and our clients, investing for their success and ours. With these priorities guiding us, I'm excited by the future and the poten- tial of our business. We see enormous opportunity across our franchise as the investments we have made over the last several years have set a solid foundation. Expanding our footprint and adding new bankers puts us in front of a tremendous number of potential clients. Moreover, the en- hancements we are making in our platform and capabilities give us con- fidence in our ability to compete and add differential value to our clients. Our success depends completely on our people. They are knowledgeable, dedicated and deeply embedded in the communities they serve. I'm excited by the enthusiasm they show every day and am proud to work with such an incredible team. As always, we are optimistic about the U.S. economy and our clients' role in driving growth and opportunity for CB. If we stay true to our proven strategy, we believe this team will continue to deliver strong results for our shareholders. Ding Douglas Petno CEO, Commercial Banking • Performance highlights Delivered record revenue of $7.5 billion • Grew end-of-period loans 13%; 26 consecutive quarters of loan growth . • Generated return on equity of 16% on $16 billion of allocated capital As we look forward, our strategic priorities are clear. We are going to continue to drive innovation and strengthen our business processes to improve the client experience, oper- ate with fortress principles and have • The major geopolitical events of 2016, namely the U.S. presidential election and Brexit, surprised many as the outcome of these two major votes had been deemed improbable. As such, market reactions were vola- tile and unsettling to many. Real Estate Banking - Completed its best year ever with record originations over $10 billion asset classes helps clients avoid overexposure to a particular region or asset class, protecting their port- folios from significant drawdowns and enabling them to be nimble and take advantage of market opportunities when they arise. When investors make emotional decisions related to current events, the benefits of long-term investing and properly diversified portfolios can be eroded. Instead of focusing on proper long- term, diversified investment portfo- lios, today's debate is centered more on how to invest. Questions relating to "active vs. passive" investing and "humans vs. computers” have taken over the headlines. We believe proper portfolio construc- tion should include both active and passive strategies, depending on a client's time horizon and risk profile. We also believe advisors and technol- ogy need to work together. Clients want to choose how, when and from whether where they interact with us - it's through online platforms, on the phone or face to face. The person-to- person interaction becomes even more important as our clients' lives grow more complex and they require more comprehensive advice. 20-Year Annualized Returns by Asset Class (1996-2015) 12% 10.9% 10% 8% 6% 4% 2% 0% 8.2% 7.2% 6.7% 5.3% 5.2% 4.8% 3.4% Perhaps the two most important investment lessons passed on through these centuries are around long-term focus and diversification. Diversification across and within Wealth Management (AWM) has brought its fiduciary mindset to help clients navigate portfolios. Over these many decades, we have institutionalized our insights and passed on the cumulative wisdom and knowledge of those before us to incoming generations. Mary Callahan Erdoes The emotional response to such events often makes it difficult to objectively reassess and position portfolios. For 180 years - through countless political challenges and conflicts - J.P. Morgan Asset & Community Development Banking - Originated over $1 billion in new construction commitments, financing more than 10,000 units of affordable housing in 90+ cities Firmwide contribution Commercial Banking clients accounted for 40% of total North American investment banking fees Over $130 billion in assets under management from Commercial Banking clients, generating more than $460 million in Investment Management revenue $475 million in Card Services revenue³ • $2.8 billion in Treasury Services revenue • • • Progress in key growth areas Investment banking - Record gross revenue of $2.3 billion; 10% CAGR since 2011 International Banking - Revenue of $285 million; 8% CAGR since 2011 1 SNL Financial based on Federal Deposit Insurance Corporation data as of 12/31/16 2 Thomson Reuters as of year-end 2016 3 Investment banking and Card Services revenue represents gross revenue generated by CB clients 4 Calculated based on gross domestic invest- ment banking revenue for syndicated and leveraged finance, M&A, equity underwrit- ing and bond underwriting 5 Overseas revenue from U.S. multinational clients CAGR = Compound annual growth rate 62 Asset & Wealth Management target Middle Market expansion - Record revenue of $411 million; 24% CAGR since 2011 2015 60 2013 In our Markets business, despite a significantly smaller industry revenue pool compared with 2010, the CIB's Fixed Income market share rose to 12.0% in 2016, up from 8.6% during the same time frame. The Treasury Services business supports approximately 80% of the global Fortune 500, including the world's top 25 banks, and handles $5 trillion in payments per day. • Custody & Fund Services has more than $20 trillion in assets under custody; during the past year, it increased business with existing clients by 10%. 59 Commercial Banking Across our company, our clients are at the center of everything we do. In 2016, this meant supporting our energy clients as they weathered one of the worst sector downturns in 30 years. With oil prices down almost 75%, the industry has felt tremendous stress. During this time, we stood by our clients and have provided mean- ingful advice and much-needed capi- tal. As many banks stepped away, we continued to demonstrate leadership in the industry, adding over 30 clients to our energy portfolio and extending more than $1 billion in new loan com- mitments last year. It was our disciplined client selection and deep sector expertise that gave us the confidence and resolve to provide unwavering support during this signif- icant downturn. I'm incredibly proud of our entire energy team for their relentless focus, leadership and hard work. We believe it is this enduring client commitment and our long-term view that set us apart in the industry. 2016 was a terrific year for Commer- cial Banking (CB) in so many ways, and our performance highlighted the strength and potential of our 8886 Doug Petno franchise. I'm excited to share our 2016 results, the investments we are making and our expectations for the future. 2016 performance For the year, Commercial Banking delivered strong financial results, with record revenue of $7.5 billion, $2.7 billion of net income and a return on equity of 16%. Notably, we absorbed incrementally higher capi- tal and substantial investments in our platform and capabilities while maintaining strong returns and oper- ating efficiency in the business. Our partnership with the Corporate & Investment Bank (CIB) continues to thrive and is a key differentiator for our business. Being able to provide strategic insights and leading capital markets and advisory capabilities dis- tinguishes us from every other com- mercial bank. In 2016, we delivered record gross investment banking rev- enue of $2.3 billion, up 5% from the prior year. This outstanding partner- ship accounted for 40% of the firm's North American investment banking fees, and we believe there is tremen- dous opportunity to grow. Loan growth across our business was also outstanding, ending the year with record loan balances of $189 bil- lion, up $21 billion from the prior year. Loans in our Commercial & Industrial franchise reached a new record, up 9% from the prior year, and loans in our Commercial Real Estate businesses completed another with record origina- fantastic year, tions of $37 billion. of • • The CIB's leadership and role as a trusted partner to our clients helped drive the firm's total merger and acquisition share to 8.6%, up from 6.4% in 2012, a gain of more than 200 basis points. to embrace technology in order to offer clients a broader array of trading platforms in which to transact with J.P. Morgan. . J.P. Morgan's ACCESS OnlineSM the top-ranking cash management portal globally, as well as in North America. Our commitment to technology and delivery of innovative solutions were also important factors behind Black- Rock's decision to award us a CFS mandate with $1.3 trillion in assets under management last the big- year, gest custody transaction in history. Clients are rewarding us with new and incremental business; the bank has increased business with existing custody clients by 10% in 2016, and the forward pipeline is strong. Over- all, the bank serves about 2,500 cus- tody clients in more than 100 markets. The faith that clients have in our capabilities is a validation of our investments and reflects our ability to collaborate across areas, such as Sales, Products, Technology and Operations. By 2017, TS is expected to increase its technology budget by 12% vs. 2014 with investments that include automating and streamlining the account opening process, digitizing document exchanges and expand- ing virtual branches. We're also continually investing in cybersecu- rity capabilities to guard against fraud, malevolent attacks on our operations and other intrusions. We believe that by 2017, these improve- ments will help reduce operating expenses by 13% vs. 2014, while client operating balances jumped by 15% in just the last two years. Similarly, Custody & Fund Services will increase its technology budget by 30% vs. 2014 while driving down operating expenses by 12%. Using technology-driven solutions, CFS is enhancing its stability and enabling the business to grow in a more scalable way. After a few years of tightening con- trols and upgrading systems, we are now winning more business and attracting talented bankers and tech- nologists who are excited about our willingness to invest in and build new technologies. Building for the future We view last year as a transitional period in the financial markets. If the global economy continues improving, that should have a positive impact on client activity and gross domestic product (GDP) growth in the U.S. and in many of the developed and emerg- ing market economies. Staying true to our proven underwrit- ing standards, we have remained highly selective in growing our loan portfolio. Despite pressures in the energy and commodities sectors, 2016 marked the fifth straight year net charge-offs of less than 10 basis points. As we begin 2017, credit fun- damentals across CB are quite strong, but we remain disciplined and focused. We are monitoring all new activity carefully and know that this will serve us well over time. Estimates are that emerging markets ultimately will account for 70% of future GDP growth compared with its present share of worldwide GDP of 40%. If and when that shift occurs, J.P. Morgan will be prepared to serve the next generation of multi- nationals and to foster their develop- ment through the financing capabili- ties that we are uniquely able to offer. Daniel Pinto CEO, Corporate & Investment Bank 2016 HIGHLIGHTS AND ACCOMPLISHMENTS The CIB had record earnings of $10.8 billion on $35.2 billion of revenue, producing an ROE of 16% on a capital base of $64 billion. We retained our #1 ranking in global Investment Banking fees with an 8.1% market share, according to Dealogic. The CIB had $19 billion of expenses, down $2.8 billion since 2014. • The CIB continued investing • We will continue to build new prod- ucts and make it easier for clients to work with us, from onboarding to day-to-day trading and through the simplification of our processes. We have great assets, and no other bank is better positioned to deliver them to the global corporations of today or the ones sure to come into being in the next decades. But whether they're long-established multination- als or startups looking to gain their own foothold in the global markets, we will never forget that they are at the center of what we do. 2014 What's not in our financial results also tells a great story. We have made significant investments to build a fortress risk and compliance framework for our business. More- over, we have executed a significant portion of our regulatory and con- trol priorities and are committed to set the standard in the industry. This progress has allowed us to focus on improving our processes to deliver a better client experience. It is an ongoing priority, and we will con- tinue to invest in safeguarding our clients and our business. As strong as our business is, we are certainly not standing still. We are executing a multi-year transforma- tion across CB, with a clear focus on bringing greater value to our clients. $2.2 $2.3 $2.0 $1.6 $1.7 $1.3 $1.4 $411 $328 $352 $297 19 $232 $139 $53 2010 2011 2012 2013 2014 2015 2016 Long-term 2010 2011 2012 CAGR: 9% $3.0 CB clients represented 40% $ in billions 3.3% Last year, we invested more than we ever have on technology, data and our key product capabilities. Looking forward, we will direct even more resources in 2017 to enhance our wholesale payments platforms, build upon our market-leading digital capa- bilities, use data to better manage risks, and drive improvements across critical processes like credit delivery and client onboarding. This is an effort with no finish line - through continuous innovation, we will seek better ways to serve our clients and extend our competitive advantages. Improving the client experience through enhanced digital delivery Given the rapidly increasing consumer and wholesale client expectations, we are focused on leading the industry in our digital and mobile capabilities. Our mission is to deliver greater speed, convenience, simplification, transparency and mobile access. We are working hand in hand with our partners in Consumer & Community Banking (CCB) and CIB to leverage their experience and technology investment in this area. In 2016, we joined CCB to launch a new digital platform that is specifically tailored to meet the needs of small and midsized companies. It works across desktops, tablets and mobile devices to provide an integrated experience across all of our products and services. We are excited that this new platform will help us bring innovative function- ality to our clients. Expanding our footprint to reach more clients Expanding our client base and build- ing deeper client relationships remain top priorities for CB. During 2016, we made significant progress in executing our long-term growth strategy opening offices in eight new markets and hiring over 100 bankers across our business. These long-term investments are bringing us much closer to our clients. We made 20,000 more client calls last year than we did in 2015, and this focus will continue to drive opportu- nity for us in the coming years. Investing in our franchise to better serve our clients Our Middle Market business in Cali- fornia is a great example of the prog- ress we've made so far and the tre- mendous potential we see in our expansion markets. It's an extremely exciting market for us as it represents the sixth largest global economy. Our team entered California following the Washington Mutual acquisition in 2008, and we now have 13 offices across the state. We are delighted with our progress as we have added more than 450 clients, and we are growing with discipline, maintaining fantastic credit performance with essentially zero net charge-offs. Total Expansion Market Revenue¹ $ in millions Expansion efforts have doubled Middle Market addressable client universe² Revenue CAGR: 41% Locations 45 $1,000 of CIB's N.A. IB fees in 20164 Commercial Banking Gross Investment Banking Revenue³ Since 2010, our Middle Market team has opened 45 offices in major mar- kets, including Los Angeles, San 2.2% Missed 50 best days REITS applied to the JPMorgan Chase Ser- vice Corps, our highly selective pro- gram that embeds top-performing employees with many of our non- profit partners. That so many of our people eagerly throw their hats in the ring to leave their jobs, families and, in some cases, their countries for three weeks to lend their skills to our communities speaks volumes about who we are as a firm. Underpinning this ethos is a convic- tion that firms like ours have not only a responsibility and a vested interest in helping solve the chal- lenges facing our communities but also a vital contribution to make. The private sector's capabilities, ingenu- ity and assets have time and again demonstrated their capacity to drive transformative change. JPMorgan Chase has answered this call by reimagining our approach to corporate responsibility. Based on our experience around the world, we have developed and refined a model that is informed by data and based on evi- dence about what's most effective at driving inclusive growth. Our conclu- sion: Arm people with the skills needed for today's high-quality jobs; provide small businesses – particu- larly minority-owned and community- based ones with capital and - resources; invest in community devel- opment that revitalizes not only urban cores but also surrounding neighbor- hoods; and give households the tools and resources to manage their finan- cial health. Taken together, these are four fundamental pillars of opportu- nity and the focus of our efforts. Our model also reflects what we have learned are the essential ingredients for creating lasting impact. Critically, it must include a deliberate focus on strengthening the underlying organi- zations and systems that are needed to empower communities to deliver on - and sustain - change. Equally, it depends on forging meaningful part- nerships across the public, private and nonprofit sectors - and then actively leveraging our unique capabilities. Of course, every company has differ- ent assets and experiences to contrib- ute from Google's initiatives that harness its employees' passion for technology to give back to their com- munities to IBM's pioneering skilled volunteerism program that demon- strates what can be achieved when firms lend their people's expertise. Regardless of what we bring to the and must- table, all of us can - embrace the obligation to be a posi- tive force for progress and opportu- nity in our communities. Peter Scher Head of Corporate Responsibility and Chairman of the Greater Washington Region 66 A MODEL FOR IMPACT Driving inclusive growth More people must have access to opportunity and the chance to move up the economic ladder, particularly in the world's cities, where the benefits of revitalization are not reaching everyone. To achieve this mission, we have reimagined our approach to corporate respon- sibility. We are leveraging our firm's data, global scale, talent and resources to invest in key drivers of inclusive growth: financial health, jobs and skills, neighborhood revitaliza- tion and small business expansion. We continually test, learn and iterate in order to create more widely shared prosperity and to strengthen the underlying systems needed to deliver sustainable change. A MODEL IN ACTION Jobs and skills Helping people get the skills they need to compete in today's labor market is critical for expanding access to opportunity and promot- ing economic mobility. Yet even as the global economy improves, people around the world are being left behind. To help address this challenge, JPMorgan Chase is investing $325 million over five years to provide adults and young people around the world with critical support, education and training to build in-demand skills while provid- ing employers with the workforce they need to grow and compete in today's economy. As part of these efforts, JPMorgan Chase launched New Skills for Youth in 2016, a $75 million global initiative to expand high-quality, career- focused education programs that lead to well- paying jobs and long-term careers. Peter Scher New Skills for Youth is expanding opportunity for young people through two approaches: a multimillion dollar competition, in collabora- Bolstering these investments is the tremendous dedication of our people to serve our communities, including the hundreds of employees who At JPMorgan Chase, we understand that the success of our firm is directly linked to the success of our commu- nities. For us, corporate responsibility is a strategic imperative. By giving more people the opportunity to share in the rewards of a growing economy, we help build the foundation for more prosperous communities - and, in the process, help secure our firm's long-term future. Record pre-tax income of $3.5 billion • Retention rate of over 95% for top senior portfolio management talent Leadership positions #1 Global Asset Management (Euromoney, February 2017) • # 1 Institutional Money Market Fund Manager Worldwide (iMoneyNet, December 2016) #1 Private Bank Overall in North America (Euromoney, February 2017) #1 Private Bank Overall in Latin America (Euromoney, February 2017) Best Asset Management Company for Asia (The Asset, May 2016) • • Top Pan-European Fund Manage- ment Firm (Thomson Reuters Extel, June 2016) Best Large-Cap Core Equity Manager of the Year (Institutional Investor, May 2016) # 3 Hedge Fund Manager (Absolute Return, September 2016) 65 Corporate Responsibility The importance of corporate respon- sibility is reflected in its integration throughout our operations. Our long-term initiatives and programs - backed by significant human and financial capital and informed by our firm's expertise - are among the most externally visible indicators of the seriousness of our intent. So, too, are the ways in which we actively leverage our core business in service to our communities, deploying the capital and the credit that fuel eco- nomic growth. IN THURMILY tion with the Council of Chief State School Offi- cers, which seeks to incentivize U.S. states to grow and strengthen their career and technical education systems; and, through global innova- tion sites, the development of career-focused education programs in cities and school dis- tricts around the world. Communities engaged in 2016: Nearly a full year of the Local Consumer Commerce Index, measuring consumer spending growth in 15 U.S. cities and in aggregate. The role of unemployment insurance and the financial decisions households make after receiving it; The economic impact of Daylight Savings Time; Small business cash flow and cash reserves ("cash buffer days") they have on hand to weather financial volatility; Consumers' response to the sustained drop in the price of fuel; • • • The impact of the online platform economy as a way for consumers to manage this vola- tility and the slowing participation growth within the online platform economy; Household income volatility, particularly in the wake of extraordinary payments; • In 2016, the Institute uncovered fresh insights on: Almost two years ago, we established the JPMorgan Chase Institute: a global economic think tank dedicated to delivering data-rich analyses for the public good. The Institute utilizes our proprietary data, augmented by firmwide expertise and market access, to provide insights on the global economy and offer inno- vative analyses to advance economic prosperity. Data and analysis As part of these efforts, JPMorgan Chase part- nered with LiftFund and committed $4.6 million to support the launch of LiftUP, a new web- based small business lending program to increase access to capital for underserved minority- and women-owned small businesses in the southern U.S. LiftUP will provide small businesses faster access to affordable small business loans, reducing lending approval time from an average of five weeks to four days. Additionally, JPMorgan Chase partnered with the Association for Enterprise Opportunity and committed $1.9 million to support the advancement of a new technology-enabled platform that will serve as an industry utility connecting small businesses with CDFI lend- ers when the owners are unable to qualify for traditional loans. • 67 In October 2016, JPMorgan Chase more than doubled the size of the global Small Business Forward program, committing $75 million over the next three years to connect underserved small businesses with capital, targeted techni- cal assistance and support networks to help them grow faster, create jobs and strengthen local economies. Through our efforts in Detroit, we have learned that supporting underserved entrepreneurs is essential to the city's transformation. These insights led us to refine and sharpen our focus on helping underserved entrepreneurs connect with capital to drive sustainable, widespread and inclusive growth. 2016 HIGHLIGHTS AND ACCOMPLISHMENTS JPMorgan Chase received Euromoney's 2016 World's Best Bank for Corporate Social Responsibility award for our commitment and innovative approach to addressing economic opportunity around the world. JPMorgan Chase's $100 million commitment to Detroit announced • . • Forty-three states and the District of Colum- bia submitted proposals to participate in the first phase of the competitive program. Of these 44 submissions, we selected 24 states and the District of Columbia and then committed a total of $2.5 million to help them plan and implement long-term career- readiness programs. These states represent half of all K-12 enrollments in the U.S. In the second phase of the program in Janu- ary 2017, we selected 10 states and commit- ted a total of $20 million to help them exe- cute the career-readiness plans they developed during phase one of the initia- tive. Through ongoing engagement by JPMorgan Chase, these 10 states will have the opportunity to collaborate and learn from each other, receive targeted technical assistance to address their specific chal- lenges, and access lessons, best practices and other research drawn from the initiative. Additionally, we have committed a total of $10.5 million to Denver, Detroit and New Orleans to develop and expand innovative apprenticeship models and career-focused programs that equip high school students with the skills and education they need to pursue well-paying, long-term careers. Neighborhood revitalization Our community development efforts focus on creating vibrant communities and neighbor- hoods that offer residents access to opportunity through partnerships, innovative financing and data to address the key drivers of inequality. Launched in 2016, PRO Neighborhoods, our $125 million, five-year initiative, seeks to identify and support solutions for creating economic opportunity in disadvantaged neighborhoods around the country. PRO Neighborhoods pro- motes collaboration across sectors and commu- nity-based innovators to ensure that economic growth does not stop at commercial corridors but extends into a city's neighborhoods. This initiative focuses on three key areas: convening and supporting Community Devel- opment Financial Institution (CDFI) collabora- tives to work together to address specific community development challenges; providing seed capital that enables partners to develop and preserve affordable housing; and funding research on land use, housing trends and shift- ing demographics to identify data-driven neighborhood solutions. In October 2016, JPMorgan Chase announced $20 million for five community development organizations working to create economic opportunity in five U.S. cities: Atlanta, Chicago, Detroit, Miami and New York. • Small business expansion Small businesses are vital engines of job growth and economic stability in the neighbor- hoods they serve. 68 The talent and expertise of our people are key components of our model for impact and are central to all of our efforts. In 2016, 50,000 of our employees volun- teered more than 325,000 hours of their time. And through the JPMorgan Chase Service Corps, 64 employees applied their skills and expertise to help our non- profit partners expand their capacity, contributing more than 9,600 hours with an approximate market value of $1.4 million. • Committed to strengthening appren- ticeship systems around the world through a $9 million investment by supporting the development of inno- vative apprenticeship models in high-growth fields; expanding exist- ing high-quality programs to serve young people from disadvantaged backgrounds; and bolstering the case for private investment in apprenticeship through first-of- its-kind research measuring the employer return on investment for apprenticeship programs. Underwrote more than $5 billion in green, social and sustainability themed bonds and facilitated over $1.9 billion of capital for renew- able energy projects in the U.S. Engaged over 1,800 young people in summer jobs and other work- related experiences in 21 cities across the U.S. 70 of our employees leveraged their expertise and networks to help the Lab winners improve their products and increase their reach. To date, the Financial Solu- tions Lab has supported 18 fintech companies offering innovative financial products to help more than 1 million Americans improve their financial health. Announced nine financial services innovators as winners of the sec- ond competition of the Financial Solutions Lab aimed at identifying solutions that help consumers prepare for, and weather, financial shocks. Each winner received $250,000 in capital to enhance and scale the availability of their products and services. More than in 2014, half of which we are investing in two CDFIS - to fund and catalyze further investment in housing, commercial and man- ufacturing - has supported more than $270 million in such projects, created or preserved over 800 units of housing and created nearly 800 jobs. They also have the potential to play a major role in lowering unemployment rates in dis- tressed neighborhoods. Yet many low- and moderate-income small businesses lack access to vital resources needed for success. 2.1% • Revenue of $12 billion -0.51% $13,662 return -2.42% -4.16% return -5.76% $9,025 return return $6,132 $4,275 $3,050 Fully invested Missed 10 best days Missed 20 best days Missed 30 Missed 40 best days return best days 1.57% 4.00% return S&P 500 60/40 40/60 Bonds Gold EAFE Homes Oil Inflation Average investor Source: J.P. Morgan Asset Management; Dalbar Inc. Indexes used are as follows: REITS: NAREIT Equity REIT Index; EAFE: MSCI EAFE; Oil: WTI Index; Bonds: Barclays U.S. Aggregate Index; Homes: median sale price of existing single-family homes; Gold: USD/ troy oz; Inflation: CPI; 60/40: A balanced portfolio with 60% invested in S&P 500 Index and 40% invested in high-quality U.S. fixed income, represented by the Barclays U.S. Aggregate Index. The portfolio is rebalanced annually. Average asset allocation investor return is based on an analysis by Dalbar Inc., which utilizes the net of aggregate mutual fund sales, redemptions and exchanges each month as a measure of investor behavior. Returns are annualized (and total return where applicable) and represent the 20-year period ending 12/31/15 to match Dalbar's most recent analysis. Source: "Guide to the Markets" - U.S. data are as of December 31, 2016 63 Returns of S&P 500 Performance of a $10,000 investment between January 2, 1997 and December 31, 2016 7.68% return $43,933 Six of the 10 best days occurred within two weeks of the 10 worst days $21,925 Missed 60 best days Source: Prepared by J.P. Morgan Asset Management using data from Morningstar Direct. Returns based on the S&P 500 Total Return Index. For illustrative purposes only. Past performance is not indicative of future returns As stewards of our clients' wealth, our mission at J.P. Morgan is to help clients of all types get, and stay, properly invested. Our clients span the entire spectrum – from retail investors working with our Chase branch network, to wealthy individ- uals or families working with our Private Bank, to sophisticated insti- tutional investors working with our Asset Management business. One of the best ways we can invest in our people is by also investing in our technology. Our emphasis is on hav- ing a technology platform that allows us to automate and improve processes while, at the same time, helps our advisors to serve clients more quickly and efficiently, as well as focus on the value-added client work. We have successfully reduced our legacy technology footprint and error rates and significantly increased our spend on forward- looking initiatives. These efforts include building out an enhanced digital wealth management plat- form that will launch later this year and introducing new client man- agement systems for our advisors. Asset & Wealth Management - difficult to replicate One of the keys to our success has been our ability to bring to the table a unique combination of a two-century heritage and a focus on continuous investment, innovation and improvement. That means clients can have confidence that we will be there for them over the long term and also know that we have the foresight to adapt and innovate to help them through whatever the future brings. The long-term focus of this business is part of what makes AWM so dif- ficult to replicate. A franchise with a 10-year investment performance track record, a 50-year relationship with a state pension fund and a 100-year relationship with a multi- generational family cannot be built overnight. The culture of our firm both what we do and how we do it - is equally special and one of our greatest competitive advantages. When you combine our AWM capa- bilities with the world's leading investment, consumer and commer- cial banks, our story is even more powerful and enables us to bring the best the firm has to offer to help solve our clients' most important issues. I am so proud to be part of this great firm and our AWM business. Our commitment to you, our sharehold- ers, is that we will continue to do first-class business in a first-class way so that we can create even more value for you and for our clients. Hlavy Mary Callahan Erdoes CEO, Asset & Wealth Management 2016 HIGHLIGHTS AND ACCOMPLISHMENTS Record average mortgage balances of $29 billion Business highlights Record average loan balances of $113 billion • Fiduciary mindset ingrained since mid-1800s • Positive client asset flows every year since 2004 • Over the past five years, we've increased our front-office spend by 14% to ensure we have the right people with the right skills in the right roles. As a result of this com- mitment to developing our talent, we proudly maintained a top talent retention rate of over 95%. We work hard to make J.P. Morgan a place where our people can have long and successful careers. We have a history of investing in our people at every level, from the thou- sands of training sessions and lead- ership development courses to our continuous work on talent mobility. Never stop investing in people and technology 64 We have direct relationships with 60% of the world's largest pension funds, sovereign wealth funds and central banks and 50% of the world's wealthiest individuals and families. We also deliver our insights and advice to more than 1 million U.S. families through Chase Wealth Management. These clients can choose to work with any firm they wish. They turn to J.P. Morgan because they know we will be there for them when they need us most and that we will always put their interests first. World-class investment performance While trust is the primary reason clients choose J.P. Morgan, our supe- rior investment performance is also critically important to the compound- ing of clients' wealth. In 2016, 83% of our 10-year, long-term mutual fund assets under management (AUM) ranked in the top two quartiles. Our market-leading performance spans asset classes - 90% of assets for multi-asset solutions and alterna- tives, 84% for equity and 77% for fixed income ranked in the top two quartiles over the 10-year period. This outstanding track record has resulted in 140 of our equity strate- gies and 41 of our fixed income strategies receiving a four- or five- star ranking from Morningstar. This consistent performance also has led to clients entrusting J.P. Morgan with more of their assets. Over the past five years, we ranked #2 in total inflows among our large public peers, with an average of $82 billion annu- ally and $408 billion cumulatively. A diverse and balanced business mix driving strong financial performance Much like the portfolios we manage, our business is diversified across asset classes, regions and client types. That diversity, coupled with our proven track record, has led to strong finan- cial performance for AWM. In 2016, we delivered $12 billion in revenue and record pre-tax income of $3.5 billion. We also reached a record $2.5 trillion in total client assets. These numbers have consis- tently grown over the past five years, with a 5% compound annual growth rate (CAGR) for revenue and client assets and a 7% rate for pre- tax income. its In addition, clients are increasingly using us for their primary banking services. Wealth Management depos- grew to $290 billion in 2016 and recorded an impressive 19% CAGR over the past decade. In credit, our $121 billion in loan balances, includ- ing mortgages, represent a 15% CAGR over the past 10 years. Our focus on strong risk management has helped us do that while main- taining charge-off rates that are among the lowest in the industry. % of 2016 J.P. Morgan Asset Management AUM Over Peer Median¹ (net of fees) Record $2.5 trillion in client assets Total J.P. Morgan Asset Management 83% Equity 84% Fixed Income 77% Multi-Asset Solutions & Alternatives 90% For footnoted information, refer to slide 17 in the 2017 Asset & Wealth Management Investor Day presentation, which is available on JPMorgan Chase & Co.'s website at jpmorganchase.com/corporate/ investor-relations/event-calendar.htm, under the heading JPMorgan Chase 2017 Investor Day, Asset & Wealth Management, and on Form 8-K as furnished to the SEC on February 28, 2017, which is available on the SEC's website at www.sec.gov 10-Year Best Infrastructure Manager of the Year (Institutional Investor, May 2016) ROTCE and TBVPS are non-GAAP financial measures. Core loans are considered a key performance measure. Each of the Fully Phased-In capital and leverage measures is considered a key regulatory capital measure. For a further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 48-50, and Capital Risk Management on pages 76-85. Financial: Year ended December 31, 2% (in millions, except per share data and ratios) 2016 2015 Change Selected income statement data Total net revenue $ 95,668 $ 93,543 Total noninterest expense 55,771 59,014 (5) Pre-provision profit 39,897 34,529 16 Provision for credit losses 5,361 Financial performance of JPMorgan Chase 3,827 This executive overview of the MD&A highlights selected information and may not contain all of the information that is important to readers of this Annual Report. For a complete description of the trends and uncertainties, as well as the risks and critical accounting estimates affecting the Firm and its various lines of business, this Annual Report should be read in its entirety. JPMorgan Chase & Co./2016 Annual Report 198.10 JPMorgan Chase KBW Bank S&P Financial S&P 500 50 2011 2012 2013 2014 2015 2016 JPMorgan Chase & Co./2016 Annual Report 35 Management's discussion and analysis This section of JPMorgan Chase's Annual Report for the year ended December 31, 2016 ("Annual Report"), provides Management's discussion and analysis of the financial condition and results of operations (“MD&A”) of JPMorgan Chase. See the Glossary of Terms and Acronyms on pages 279-285 for definitions of terms used throughout this Annual Report. The MD&A included in this Annual Report contains statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. These risks and uncertainties could cause the Firm's actual results to differ materially from those set forth in such forward-looking statements. Certain of such risks and uncertainties are described herein (see Forward-looking Statements on page 138) and in JPMorgan Chase's Annual Report on Form 10-K for the year ended December 31, 2016 ("2016 Form 10-K"), in Part I, Item 1A: Risk factors; reference is hereby made to both. INTRODUCTION JPMorgan Chase & Co., a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the United States of America (“U.S.”), with operations worldwide; the Firm had $2.5 trillion in assets and $254.2 billion in stockholders' equity as of December 31, 2016. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S. and many of the world's most prominent corporate, institutional and government clients. JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), a national banking association with U.S. branches in 23 states, and Chase Bank USA, National Association ("Chase Bank USA, N.A."), a national banking association that is the Firm's credit card-issuing bank. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities LLC ("JPMorgan Securities”), the Firm's U.S. investment banking firm. The bank and nonbank subsidiaries of JPMorgan Chase operate nationally as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. One of the Firm's principal operating subsidiaries in the U.K. is J.P. Morgan Securities plc, a subsidiary of JPMorgan Chase Bank, N.A. For management reporting purposes, the Firm's activities are organized into four major reportable business segments, as well as a Corporate segment. The Firm's consumer business is the Consumer & Community Banking ("CCB") segment. The Firm's wholesale business segments are Corporate & Investment Bank ("CIB"), Commercial Banking (“CB”), and Asset & Wealth Management (“AWM") (formerly Asset Management or "AM"). For a description of the Firm's business segments, and the products and services they provide to their respective client bases, refer to Business Segment Results on pages 51-70, and Note 33. 36 EXECUTIVE OVERVIEW 176.95 40 24,733 14.1 11.8% 13.5 15.5 15.1 (a) Ratios presented are calculated under the Basel III Transitional rules and represent the Collins Floor. See Capital Risk Management on pages 76-85 for additional information on Basel III. Summary of 2016 results JPMorgan Chase reported strong results for full year 2016 with net income of $24.7 billion, or $6.19 per share, on net revenue of $95.7 billion. The Firm reported ROE of 10% and ROTCE of 13%. Net income increased 1% compared with the prior year driven by lower noninterest expense and higher net revenue, predominantly offset by higher income tax expense and provision for credit losses. Total net revenue increased by 2% primarily reflecting higher net interest income across all the Firm's business segments and higher Markets noninterest revenue in CIB, partially offset by lower card income in CCB and lower asset management fees in AWM. Noninterest expense was $55.8 billion, down 5% compared with the prior year, driven by lower legal expense. The provision for credit losses was $5.4 billion, an increase of $1.5 billion, reflecting an increase in the total consumer provision related to additions in the allowance for loan losses and higher net charge-offs in the credit card portfolio, and a lower benefit in the residential real estate portfolio driven by a lower reduction in the allowance for loan losses compared with the prior year. The wholesale provision had a modest increase, largely driven by the impact of downgrades in the Oil & Gas and Natural Gas Pipelines portfolios. The total allowance for credit losses was $14.9 billion at December 31, 2016, and the Firm had a loan loss coverage ratio, excluding the PCI portfolio, of 1.34%, compared with 1.37% in the prior year. The Firm's nonperforming assets totaled $7.5 billion, an increase from the prior-year level of $7.0 billion. Firmwide average core loans increased 15% compared with the prior year. Within CCB, average core loans increased 20% from the prior year. CCB had record growth in average deposits, with a 10% increase from the prior year. Credit card sales volume increased 10%, and merchant processing volume increased 12%, from the prior year. CCB had nearly 27 million active mobile customers at year-end 2016, an increase of 16% from the prior year. CIB maintained its #1 ranking for Global Investment Banking fees with a 8.1% wallet share for the full-year ended December 31, 2016. Within CB, record average loans increased 14% from the prior year as loans in the commercial and industrial client segment increased 9% and loans in the wholesale commercial real estate client segment increased 18%. AWM had record average loans, an increase of 5% over the prior year, and 79% of AWM's mutual fund assets under management ranked in the 1st or 2nd quartiles over the past 5 years. For a detailed discussion of results by line of business ("LOB"), refer to the Business Segment Results on pages 51-52. The Firm added to its capital, ending the full-year of 2016 with a TBVPS of $51.44, up 7% over the prior year. The Firm's estimated Basel III Advanced Fully Phased-In CET1 capital and ratio were $182 billion and 12.2%, respectively. The Fully Phased-In supplementary leverage ratio ("SLR") for the Firm and for JPMorgan Chase Bank, N.A. was 6.5% and 6.6%, respectively, at December 31, 2016. The Firm also was compliant with the Fully Phased-In U.S. LCR and had $524 billion of HQLA as of December 31, 2016. For further discussion of the LCR and HQLA, see Liquidity Risk Management on pages 110-115. JPMorgan Chase & Co./2016 Annual Report 37 Management's discussion and analysis 12.4% Net income Total capital CET1 24,442 1 Diluted earnings per share 6.19 6.00 3 Selected ratios and metrics Return on common equity Return on tangible common equity 10% 13 11% 13 Book value per share $ 64.06 $ 60.46 6 Tangible book value per share 51.44 48.13 7 Capital ratios(a) Tier 1 capital 174.55 153.55 115.99 234,598 241,359 251,196 258,753 Allowance for credit losses $ 14,854 $ Allowance for loan losses to total retained loans Allowance for loan losses to retained loans excluding purchased credit-impaired loans(f) 1.55% 1.34 Nonperforming assets $ Net charge-offs 7,535 $ 4,692 Net charge-off rate 0.54% 14,341 $ 1.63% 1.37 7,034 $ 4,086 0.52% 14,807 $ 16,969 $ 22,604 1.90% 1.55 7,967 $ 4,759 0.65% 243,355 2.25% 1.80 203,785 231,727 2,351,698 2,572,274 2,414,879 2,358,323 1,375,179 1,279,715 1,363,427 1,287,765 1,193,593 295,245 288,651 276,379 267,446 248,521 228,122 221,505 211,664 199,699 194,727 254,190 247,573 210,857 3.02% 2.43 9,706 $ 5,802 100 December 31, (in dollars) 2011 2012 Table of contents $ 100.00 $ 136.18 100.00 100.00 133.03 128.75 $ 186.17 183.26 174.57 2014 $ 204.57 200.42 201.06 2015 2016 $ 221.68 201.40 $ 298.31 258.82 197.92 242.94 100.00 150 200 250 300 11,906 9,063 0.81% 1.26% Note: Effective January 1, 2016, the Firm adopted new accounting guidance related to (1) the recognition and measurement of debit valuation adjustments ("DVA") on financial liabilities where the fair value option has been elected, and (2) the accounting for employee stock-based incentive payments. For additional information, see Accounting and Reporting Developments on pages 135-137 and Notes 3, 4 and 25. (a) Share prices are from the New York Stock Exchange. (b) TBVPS and ROTCE are non-GAAP financial measures. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Financial Performance Measures on pages 48-50. (c) HQLA represents the amount of assets that qualify for inclusion in the liquidity coverage ratio under the final U.S. rule ("U.S. LCR") for December 31, 2016 and 2015, and the Firm's estimated amount for December 31, 2014 prior to the effective date of the final rule, and under the Basel III liquidity coverage ratio ("Basel III LCR") for prior periods. For additional information, see HQLA on page 111. (d) Ratios presented are calculated under the Basel III Transitional rules, which became effective on January 1, 2014, and for the capital ratios, represent the Collins Floor. Prior to 2014, the ratios were calculated under the Basel I rules. See Capital Risk Management on pages 76-85 for additional information on Basel III. (e) Included unsecured long-term debt of $212.6 billion, $211.8 billion, $207.0 billion, $198.9 billion and $200.1 billion respectively, as of December 31, of each year presented. (f) JPMorgan Chase continues to support consumers, businesses and communities around the globe. The Firm provided credit and raised capital of $2.4 trillion for commercial and consumer clients during the full-year of 2016: Excluded the impact of residential real estate purchased credit-impaired ("PCI") loans, a non-GAAP financial measure. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 48-50. For further discussion, see Allowance for credit losses on pages 105-107. JPMorgan Chase & Co./2016 Annual Report FIVE-YEAR STOCK PERFORMANCE The following table and graph compare the five-year cumulative total return for JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") common stock with the cumulative return of the S&P 500 Index, the KBW Bank Index and the S&P Financial Index. The S&P 500 Index is a commonly referenced United States of America ("U.S.") equity benchmark consisting of leading companies from different economic sectors. The KBW Bank Index seeks to reflect the performance of banks and thrifts that are publicly traded in the U.S. and is composed of leading national money center and regional banks and thrifts. The S&P Financial Index is an index of financial companies, all of which are components of the S&P 500. The Firm is a component of all three industry indices. The following table and graph assume simultaneous investments of $100 on December 31, 2011, in JPMorgan Chase common stock and in each of the above indices. The comparison assumes that all dividends are reinvested. December 31, (in dollars) JPMorgan Chase KBW Bank Index S&P Financial Index S&P 500 Index 34 • . • ■ a $470 million lower benefit related to the residential real estate portfolio, as the current year reduction in the allowance for loan losses was lower than the prior year. The reduction in both periods reflected continued improvements in home prices and lower delinquencies. The increase in the wholesale provision was largely driven by the impact of downgrades in the Oil & Gas and Natural Gas Pipelines portfolios. For a more detailed discussion of the credit portfolio and the allowance for credit losses, see the segment discussions of CCB on pages 53-57, CIB on pages 58-62, CB on pages 63-65, the Allowance For Credit Losses on pages 105-107 and Note 15. 2015 compared with 2014 The provision for credit losses increased as a result of an increase in the wholesale provision, largely reflecting the impact of downgrades in the Oil & Gas portfolio. The increase was partially offset by a decrease in the consumer provision, reflecting lower net charge-offs due to continued discipline in credit underwriting, as well as improvement in the economy driven by increasing home prices and lower unemployment levels. The decrease in the consumer provision was partially offset by a lower reduction in the allowance for loan losses. JPMorgan Chase & Co./2016 Annual Report 41 Management's discussion and analysis Noninterest expense Year ended December 31, (in millions) 2016 Compensation expense $29,979 2015 $29,750 2014 $30,160 Noncompensation expense: Occupancy 3,638 3,768 3,909 Technology, communications and equipment a $920 million increase related to the credit card portfolio, due to a $600 million addition in the allowance for loan losses, as well as $320 million of higher net charge-offs, driven by loan growth (including growth in newer vintages which, as anticipated, have higher loss rates compared to the overall portfolio), and 6,846 The provision for credit losses reflected an increase in the total consumer provision and, to a lesser extent, the wholesale provision. The increase in the total consumer provision was predominantly driven by: Total provision for credit losses $ 5,361 $ 3,827 $ 3,139 Net interest income was relatively flat as lower loan yields, lower investment securities net interest income, and lower trading asset balance and yields were offset by higher average loan balances and lower interest expense on deposits. The Firm's average interest-earning assets were $2.1 trillion in 2015, and the net interest yield on these assets, on a FTE basis, was 2.14%, a decrease of 4 basis points from the prior year. Provision for credit losses Year ended December 31, (in millions) 2016 2015 2014 Consumer, excluding credit card $ 467 $ (81) $ 419 Credit card 4,042 3,122 3,079 Total consumer Wholesale 4,509 3,041 3,498 852 786 (359) 2016 compared with 2015 6,193 5,804 Professional and outside services Total noninterest expense decreased by 4% as a result of lower CIB expense, predominantly reflecting the impact of business simplification; and lower CCB expense resulting from efficiencies related to declines in headcount-related expense and lower professional fees. These decreases were partially offset by investment in the businesses, including for infrastructure and controls. Compensation expense decreased predominantly driven by lower performance-based incentives and reduced headcount, partially offset by higher postretirement benefit costs and investment in the businesses, including for infrastructure and controls. (in millions, except rate) Year ended December 31, 2016 2015 2014 Income before income tax expense $34,536 9,803 28.4% $30,702 6,260 20.4% $30,699 8,954 29.2% Income tax expense Effective tax rate 2016 compared with 2015 The effective tax rate in 2016 was affected by changes in the mix of income and expense subject to U.S. federal and state and local taxes, tax benefits related to the utilization of certain deferred tax assets, as well as the adoption of new accounting guidance related to employee stock-based incentive payments. These tax benefits were partially offset by higher income tax expense from tax audits. The lower effective tax rate in 2015 was predominantly driven by $2.9 billion of tax benefits, which reduced the Firm's effective tax rate by 9.4 percentage points. The recognition of tax benefits in 2015 resulted from the resolution of various tax audits, as well as the release of U.S. deferred taxes associated with the restructuring of certain non-U.S. entities. For additional details on the impact of the new accounting guidance, see Accounting and Reporting Developments on page 135 and for further information see Note 26. 2015 compared with 2014 The effective tax rate decreased predominantly due to the recognition in 2015 of tax benefits of $2.9 billion and other changes in the mix of income and expense subject to U.S. federal, state and local income taxes, partially offset by prior-year tax adjustments. See above for details on the $2.9 billion of tax benefits. 42 22 JPMorgan Chase & Co./2016 Annual Report 2015 compared with 2014 Noncompensation expense decreased as a result of lower legal expense (including lower legal professional services expense), the impact of efficiencies, and reduced non-U.S. tax surcharges. These factors were partially offset by higher depreciation expense from growth in auto operating lease assets and higher investments in marketing. For a further discussion of legal expense, see Note 31. Compensation expense was relatively flat predominantly driven by higher performance-based compensation expense and investments in several businesses, offset by the impact of continued expense reduction initiatives, including lower headcount in certain businesses. Total noninterest expense decreased by 5% driven by lower legal expense. 6,655 7,002 7,705 Marketing 2,897 2,708 2,550 Other(a)(b) 5,756 9,593 11,146 Other income was relatively flat reflecting a $514 million benefit from a legal settlement in Corporate, higher operating lease income as a result of growth in auto operating lease assets in CCB, and the absence of losses related to the exit of non-core portfolios in Card. These increases were offset by the impact of business simplification in CIB; the absence of a benefit recognized in 2014 from a franchise tax settlement; and losses related to the accelerated amortization of cash flow hedges associated with the exit of certain non-operating deposits. Total noncompensation expense 29,264 31,114 $55,771 $59,014 $61,274 Noncompensation expense decreased reflecting benefits from business simplification in CIB; lower professional and outside services expense, reflecting lower legal services expense and a reduced number of contractors in the businesses; lower amortization of intangibles; and the absence of a goodwill impairment in Corporate. These factors were partially offset by higher depreciation expense, largely associated with higher auto operating lease assets in CCB; higher marketing expense in CCB; and higher FDIC- related assessments. Legal expense was relatively flat compared with the prior year. Income tax expense Total noninterest expense (a) Included legal (benefit)/expense of $(317) million, $3.0 billion and $2.9 billion for the years ended December 31, 2016, 2015 and 2014, respectively. (b) Included FDIC-related expense of $1.3 billion, $1.2 billion and $1.0 billion for the years ended December 31, 2016, 2015 and 2014, respectively. 2016 compared with 2015 25,792 2,490,972 For information on lending- and deposit-related fees, see the segment results for CCB on pages 53-57, CIB on pages 58-62, and CB on pages 63-65 and Note 7; on securities gains, see the Corporate segment discussion on pages 69- 70; and card income, see CCB segment results on pages 53- 57. Principal transactions revenue decreased reflecting lower private equity gains in Corporate driven by lower valuation gains and lower net gains on sales as the Firm exits this non-core business. The decrease was partially offset by higher client-driven market-making revenue, particularly in foreign exchange, interest rate and equity-related products in CIB, as well as a gain of approximately $160 million on CCB's investment in Square, Inc. upon its initial public offering. CONSOLIDATED RESULTS OF OPERATIONS This section provides a comparative discussion of JPMorgan Chase's Consolidated Results of Operations on a reported basis for the three-year period ended December 31, 2016, unless otherwise specified. Factors that relate primarily to a single business segment are discussed in more detail within that business segment. For a discussion of the Critical Accounting Estimates Used by the Firm that affect the Consolidated Results of Operations, see pages 132-134. Revenue Year ended December 31, (in millions) Investment banking fees 2016 2015 $ 6,448 $ 6,751 Principal transactions (a) Lending- and deposit-related fees 11,566 5,774 10,408 5,694 2014 $ 6,542 10,531 5,801 Asset management, administration and commissions 14,591 15,509 15,931 Securities gains 141 Management's discussion and analysis 202 39 In AWM, management expects revenue to be approximately $3 billion in the first quarter of 2017. $265 billion of credit for consumers $24 billion of credit for U.S. small businesses • $772 billion of credit for corporations $1.2 trillion of capital raised for corporate clients and non-U.S. government entities $90 billion of credit and capital raised for nonprofit and U.S. government entities, including states, municipalities, hospitals and universities On October 1, 2016, the Firm filed with the Federal Reserve and the FDIC its submission (the “2016 Resolution Submission") describing how the Firm remediated certain deficiencies, and providing a status report on its actions to address certain shortcomings, that had been identified by the Federal Reserve and the FDIC in April 2016 when those agencies provided feedback to the Firm as well as to seven other systemically important domestic banking institutions on their respective 2015 Resolution Plans. Among the steps taken by the Firm to address the identified deficiencies and shortcomings were: (i) establishing a new subsidiary that has become an "intermediate holding company" and to which JPMorgan Chase & Co. has contributed the stock of substantially all of its direct subsidiaries (other than JPMorgan Chase Bank, N.A.), as well as other assets and intercompany indebtedness owing to JPMorgan Chase & Co.; (ii) increasing the Firm's liquidity reserves and pre-positioning significant amounts of capital and liquidity at the Firm's “material legal entities" (as defined in the 2016 Resolution Submission); (iii) refining the Firm's liquidity and capital governance frameworks, including establishing a Firmwide "trigger framework" that identifies key actions and escalations that would need to be taken, as well as decisions that would need to be made, at critical points in time if certain defined liquidity and/or capital metrics were to fall below defined thresholds; (iv) establishing clear, actionable legal entity rationalization criteria and related governance procedures; and (v) improving divestiture readiness, including determining and analyzing divestiture options in a crisis. On December 13, 2016, the Federal Reserve and the FDIC informed the Firm that they had determined that the Firm's 2016 Resolution Submission adequately remediated the identified deficiencies in the Firm's 2015 Resolution Plan. For more information, see the Federal Reserve and FDIC websites, and the Firm's website for the public portion of the 2016 Resolution Submission. Business outlook These current expectations are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. These risks and uncertainties could cause the Firm's actual results to differ materially from those set forth in such forward-looking statements. See Forward-Looking Statements on page 138 and the Risk Factors section on pages 8-21. Business outlook JPMorgan Chase's outlook for the full-year 2017 should be viewed against the backdrop of the global and U.S. economies, financial markets activity, the geopolitical environment, the competitive environment, client activity levels, and regulatory and legislative developments in the U.S. and other countries where the Firm does business. Each of these inter-related factors will affect the performance of the Firm and its lines of business. The Firm expects it will continue to make appropriate adjustments to its businesses and operations in response to ongoing developments in the legal and regulatory, as well as business and economic, environment in which it operates. In the first quarter of 2017, management expects net interest income to increase modestly compared with the fourth quarter of 2016. During 2017, assuming no change in interest rates since December 31, 2016, management expects net interest income could be approximately $3 billion higher than in 2016, reflecting the Federal Reserve's rate increase in December 2016 and expected loan growth. Management expects average core loan growth of approximately 10% in 2017. The Firm continues to experience charge-off rates at or near historically low levels, reflecting favorable credit trends across the consumer and wholesale portfolios. Management expects total net charge-offs of approximately $5 billion in 2017. In Card, management expects the portfolio average net charge-off rate to increase in 2017, but remain below 3.00%, reflecting continued loan growth and the seasoning of newer vintages, with quarterly net-charge offs reflecting normal seasonal trends. Management believes that the consumer allowance for credit losses could increase by approximately $300 million in 2017, reflecting growth across businesses, offset by reductions in the allowance for the residential real estate portfolio. Excluding the allowance related to the Oil & Gas and Natural Gas Pipelines and Metals & Mining portfolios, management expects that the wholesale allowance for credit losses could increase modestly in 2017 reflecting growth across businesses. Continued stability in the energy sector could result in a reduction in the allowance for credit losses in future periods. As management continually looks to enhance its credit loss estimation methodologies, the outlook for the allowance for credit losses does not take into consideration any such potential refinements. 38 JPMorgan Chase & Co./2016 Annual Report The Firm continues to take a disciplined approach to managing its expenses, while investing in growth and innovation. As a result, Firmwide adjusted expense in 2017 is expected to be approximately $58 billion (excluding Firmwide legal expense). In CCB, management expects Mortgage noninterest revenue to decrease approximately $700 million in 2017, driven by margin compression in a smaller mortgage market and continued run-off of the Servicing portfolio, as well as approximately $200 million of MSR gains in 2016 which are not expected to recur in 2017. Management expects Card Services noninterest revenue to decrease approximately $600 million in 2017, reflecting the amortization of premiums on strong new product originations and the absence in 2017 of a gain on the sale of Visa Europe interests in 2016, although total Card Services revenue is expected to increase due to strong growth in net interest income. In the first quarter of 2017, management expects CCB expense to increase by approximately $150 million, compared to the prior quarter. In CIB, Investment Banking revenue in the first quarter of 2017 is expected to be approximately in line with the fourth quarter of 2016, dependent on the timing of the closing of a number of transactions. Treasury Services revenue is expected to be approximately $950 million in the first quarter of 2017. In addition, management currently expects Markets revenue in the first quarter of 2017 to increase modestly compared to the prior year quarter, with results sensitive to market conditions in March in light of particularly strong revenue in March 2016. In Securities Services, management expects revenue of approximately $900 million in the first quarter of 2017. In CB, management expects expense of approximately $775 million in the first quarter of 2017. JPMorgan Chase & Co./2016 Annual Report Mortgage fees and related income 2,491 2,513 40 fees, as well as due to lower brokerage commissions and other fees in CIB and AWM. For additional information, see the segment discussions of CIB and AWM on pages 58-62 and pages 66-68, respectively, and Note 7. For information on lending- and deposit-related fees, see the segment results for CCB on pages 53-57, CIB on pages 58-62, and CB on pages 63-65 and Note 7; on securities gains, see the Corporate segment discussion on pages 69- 70. Mortgage fees and related income were relatively flat, as lower mortgage servicing revenue related to lower average third-party loans serviced was predominantly offset by higher MSR risk management results. For further information on mortgage fees and related income, see the segment discussion of CCB on pages 53-57 and Notes 7 and 17. Card income decreased predominantly driven by higher new account origination costs and the impact of renegotiated co- brand partnership agreements, partially offset by higher card sales volume and other card-related fees. For further information, see CCB segment results on pages 53-57 and Note 7. Other income increased primarily reflecting: higher operating lease income from growth in auto operating lease assets in CCB ■ a gain on the sale of Visa Europe interests in CCB ■ a gain related to the redemption of guaranteed capital debt securities ("trust preferred securities") ■ the absence of losses recognized in 2015 related to the accelerated amortization of cash flow hedges associated with the exit of certain non-operating deposits ■ a gain on disposal of an asset in AWM at the beginning of ■ 2016 partially offset by a $514 million benefit recorded in the prior year from a legal settlement in Corporate. For further information on other income, see Note 7. Net interest income increased primarily driven by loan growth across the businesses and the net impact of higher rates, partially offset by lower investment securities balances and higher interest expense on long-term debt. The Firm's average interest-earning assets were $2.1 trillion in 2016, and the net interest yield on these assets, on a fully taxable equivalent (“FTE”) basis, was 2.25%, an increase of 11 basis points from the prior year. 2015 compared with 2014 Total net revenue for 2015 was down by 2%, predominantly driven by lower Corporate private equity gains, lower CIB revenue reflecting the impact of business simplification initiatives, and lower CCB Mortgage Banking revenue. These decreases were partially offset by a benefit from a legal settlement in Corporate, and higher operating lease income, predominantly in CCB. JPMorgan Chase & Co./2016 Annual Report Investment banking fees increased reflecting higher advisory fees, partially offset by lower equity and debt underwriting fees. The increase in advisory fees was driven by a greater share of fees for completed transactions as well as growth in industry-wide fee levels. The decrease in equity underwriting fees resulted from lower industry-wide issuance, and the decrease in debt underwriting fees resulted primarily from lower loan syndication and bond underwriting fees on lower industry-wide fee levels. Asset management, administration and commissions revenue decreased reflecting lower asset management fees in AWM driven by a reduction in revenue related to the disposal of assets at the beginning of 2016, the impact of lower average equity market levels and lower performance Principal transactions revenue increased reflecting broad- based strength across products in CIB's Fixed Income Markets business. Rates performance was strong, with increased client activity driven by high issuance-based flows, global political developments, and central bank actions. Credit revenue improved driven by higher market- making revenue from the secondary market as clients' appetite for risk recovered. For additional information, see CIB and Corporate segment results on pages 58-62 and pages 69-70, respectively, and Note 7. Investment banking fees decreased predominantly due to lower equity underwriting fees driven by declines in industry-wide fee levels. For additional information on investment banking fees, see CIB segment results on pages 58-62 and Note 7. Total net revenue increased by 2% primarily reflecting higher net interest income across all the Firm's business segments and higher Markets noninterest revenue in CIB, partially offset by lower card income in CCB and lower asset management fees in AWM. 3,563 Card income 4,779 5,924 6,020 Other income (b) 3,795 3,032 Noninterest revenue 49,585 Asset management, administration and commissions revenue decreased largely as a result of lower fees in CIB and lower performance fees in AWM. The decrease was partially offset by higher asset management fees as a result of net client inflows into assets under management and the impact of higher average market levels in AWM and CCB. Mortgage fees and related income decreased reflecting lower servicing revenue, largely as a result of lower average third-party loans serviced, and lower net production revenue reflecting a lower repurchase benefit. 50,033 46,083 43,510 43,634 Net interest income Total net revenue 77 $ 95,668 $ 93,543 $ 95,112 (a) Effective January 1, 2016, changes in DVA on fair value option elected liabilities previously recorded in principal transactions revenue are recorded in other comprehensive income ("OCI"). For additional information, see the segment results of CIB and Accounting and Reporting Developments on pages 58-62 and page 135, respectively. (b) Included operating lease income of $2.7 billion, $2.1 billion and $1.7 billion for the years ended December 31, 2016, 2015 and 2014, respectively. 2016 compared with 2015 3,013 51,478 534,615 2013 596,823 97,680 61,274 64,729 39,897 34,529 33,838 95,668 $ 93,543 $ 95,112 $ 97,367 $ 55,771 59,014 70,467 26,900 5,361 3,827 3,139 34,536 30,702 30,699 32,951 $ Earnings per share data Net income 36 Management's discussion and analysis: 140 139 Five-Year Stock Performance 35 Audited financial statements: Five-Year Summary of Consolidated Financial Highlights 34 Total net revenue Total noninterest expense Pre-provision profit Provision for credit losses Income before income tax expense Income tax expense 9,803 $ 24,733 $ 6,260 24,442 $ 5.21 5.19 Average shares: Basic 33 Diluted 3,649.8 3,700.4 3,732.8 3,763.5 3,782.4 3,809.4 3,797.5 3.814.9 3,822.2 Market and per common share data Market capitalization $ Introduction 4.38 4.34 $ 8,954 21,745 $ 225 26,675 8,789 17,886 $ 3,385 29,566 8,307 21,259 Net income: Basic $ 6.24 $ Diluted 6.19 6.05 6.00 5.33 $ 5.29 141 Management's Report on Internal Control Over Financial Reporting Report of Independent Registered Public Accounting Firm 131 Operational Risk Management 129 Model Risk Management 128 Legal Risk Management 127 The following pages from JPMorgan Chase & Co.'s 2016 Form 10-K are not included herein: 1-32, 286-298 Note: Conduct Risk Management 126 Compliance Risk Management 125 Principal Risk Management 124 Reputation Risk Management Market Risk Management 132 135 33 Financial FIVE-YEAR SUMMARY OF CONSOLIDATED FINANCIAL HIGHLIGHTS (unaudited) As of or for the year ended December 31, (in millions, except per share, ratio, headcount data and where otherwise noted) 2016 2015 2014 2013 2012 Selected income statement data Forward-Looking Statements 138 Accounting and Reporting Developments Critical Accounting Estimates Used by the Firm $ 116 110 Explanation and Reconciliation of the Firm's Use of 48 Consolidated Cash Flows Analysis 47 Off-Balance Sheet Arrangements and Contractual Cash Obligations 45 Consolidated Balance Sheets Analysis 43 Consolidated Results of Operations 40 Notes to Consolidated Financial Statements 146 Executive Overview 37 Consolidated Financial Statements Non-GAAP Financial Measures and Key Performance Liquidity Risk Management Measures 51 Country Risk Management 108 Credit Risk Management 86 Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials Glossary of Terms and Acronyms 279 563,809 Capital Risk Management 76 274 Selected quarterly financial data (unaudited) 272 Enterprise-wide Risk Management 71 Business Segment Results Supplementary information: 307,295 $ 241,899 $ 3,618.5 3,561.2 $ 341 Common equity tier 1 ("CET1") capital ratio (d) 12.4% 11.8% 10.2% 10.7% 11.0% Tier 1 capital ratio(d) 14.1 13.5 11.6 11.9 12.6 15.5 15.1 13.1 522 $ 600 $ 0.75 0.94 Overhead ratio 58 63 64 72 66 14.3 Loans-to-deposits ratio 65 56 57 61 High quality liquid assets ("HQLA") (in billions) (c) $ 524 $ 496 65 15.2 8.4 8.5 450,028 289,059 290,827 348,004 354,003 371,152 894,765 837,299 $ 757,336 733,796 806,152 732,093 628,785 583,751 555,351 769,385 670,757 738,418 0.89 374,664 $ 7.6 7.1 7.1 Total capital ratio(d) Tier 1 leverage ratio(d) Selected balance sheet data (period-end) Trading assets Securities 372,130 $ 343,839 $ 398,988 $ Loans Average core loans Total assets Deposits Long-term debt(e) Common stockholders' equity Total stockholders' equity Headcount Credit quality metrics Core Loans Common shares at period-end JPMorgan Chase & Co./2016 Annual Report 1.88 11% 9% 10% 11% 10% Return on common equity ("ROE") 1.20 1.44 1.58 1.72 44.20 30.83 Selected ratios and metrics Return on tangible common equity ("ROTCE") (b) Cash dividends declared per share 40.72 44.60 48.13 51.44 Tangible book value per share ("TBVPS”)(b) 51.19 53.17 56.98 60.46 64.06 43.97 58.48 62.58 38.68 13 13 13 3,663.5 232,472 $ 219,657 $ 3,714.8 167,260 3,756.1 3.804.0 Share price:(a) High $ 87.39 $ 70.61 $ 63.49 $ 58.55 $ 46.49 Low Close Book value per share 52.50 50.07 52.97 0.99 1.00 Return on assets ("ROA") 15 11 66.03 86.29 Management (b) Servicing Management(a) ⚫ Mortgage • Card • Mortgage Production • Investment Banking - Services Credit Card - Commerce Solutions • Auto & Student • Real Estate Portfolios • Treasury Services Markets & Investor Services • Fixed Income Markets Equity Markets • Securities Services • Credit Adjustments & Other ⚫ Middle Market Banking ⚫ Asset ⚫ Lending • $ 40,958 $ 39,322 $ 38,587 Mortgage Banking 2.53% (a) Interest includes the effect of related hedges. Taxable-equivalent amounts are used where applicable. (b) For a reconciliation of net interest income on a reported and managed basis, see reconciliation from the Firm's reported U.S. GAAP results to managed basis on page 48. (c) Prior period amounts were revised to align with CIB's Markets businesses. For further information on CIB's Markets businesses, see page 61. JPMorgan Chase & Co./2016 Annual Report 49 Management's discussion and analysis Tangible common equity, ROTCE and TBVPS Tangible common equity ("TCE”), ROTCE and TBVPS are each non-GAAP financial measures. TCE represents the Firm's common stockholders' equity (i.e., total stockholders' equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRS), net of related deferred tax liabilities. ROTCE measures the Firm's net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm's TCE at period-end divided by common shares at period-end. TCE, ROTCE, and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm's use of equity. The following summary table provides a reconciliation from the Firm's common stockholders' equity to TCE. (in millions, except per share and ratio data) Common stockholders' equity Less: Goodwill Less: Certain identifiable intangible assets Add: Deferred tax liabilities(ª) Tangible common equity Return on tangible common equity Tangible book value per share Period-end Average Year ended December 31, Dec 31, 2016 2.49% 2.59% excluding CIB Markets interest-earning assets 5,298 6,032 Corporate Client Banking $ 2,101,604 $ 2,088,242 $ 2,049,093 520,307 510,292 522,989 $ 1,581,297 $1,577,950 $ 1,526,104 Net interest yield on Dec 31, 2015 average interest-earning 2.25% 2.14% 2.18% Net interest yield on average CIB Markets interest- earning assets(c) 1.22 1.04 1.15 Net interest yield on average assets - managed basis 2016 2015 $ The Firm's capital, RWA, and capital and leverage ratios that are presented under Basel III Standardized and Advanced Fully Phased-In rules and the Firm's, JPMorgan Chase Bank, N.A.'s and Chase Bank USA, N.A.'s SLRs calculated under the Basel III Advanced Fully Phased-In rules are considered key regulatory capital measures. Such measures are used by banking regulators, investors and analysts to assess the Firm's regulatory capital position and to compare the Firm's regulatory capital to that of other financial services companies. For additional information on these measures, see Capital Risk Management on pages 76-85. Core loans are also considered a key performance measure. Core loans represent loans considered central to the Firm's ongoing businesses; and exclude loans classified as trading assets, runoff portfolios, discontinued portfolios and portfolios the Firm has an intent to exit. Core loans are utilized by the Firm and its investors and analysts in assessing actual growth in the loan portfolio. 50 JPMorgan Chase & Co./2016 Annual Report BUSINESS SEGMENT RESULTS The Firm is managed on a line of business basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management (formerly Asset Management). In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by management. Results of these lines of business are presented on a managed basis. For a definition of managed basis, see Explanation and Reconciliation of the Firm's use of Non-GAAP Financial Measures, on pages 48-50. Consumer Businesses Key performance measures Consumer & Community Banking Wholesale Businesses Corporate & Investment Bank Commercial Banking Asset & Wealth Management Consumer & Business Banking Consumer Banking/ Chase Wealth Management ⚫ Business Banking Banking JPMorgan Chase Card, Commerce Solutions & Auto (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. NA 228,122 $ 47,288 $ 221,505 $ 224,631 $ 215,690 47,325 47,310 47,445 862 1,015 3,230 3,148 183,202 $ 176,313 2014 $ 207,400 48,029 922 1,092 1,378 3,212 2,964 NA 2,950 $ 170,117 $ 160,943 ΝΑ $ 51.44 $ ΝΑ 48.13 13% 13% 13% NA $ 179,611 • Wealth 2,635 • Real Estate Banking $ 55,771 $ 59,014 $ 61,274 $ 43,371 $ 37,619 $ 36,611 Year ended December 31, (in millions, except ratios) Provision for credit losses 2016 2015 2014 2016 Consumer & Community Banking Corporate & Investment Bank $ 4,494 $ 563 332 3,059 $ 3,520 $ 9,714 $ (161) Net income/(loss) 2015 9,789 $ 9,185 Return on common equity 2014 2016 2015 2014 18% 18% 18% 10,815 8,090 6,908 16 12 10 $ 99,142 $ 96,633 $ 97,885 (1,147) (710) (949) 2014 6,334 2016 2015 2014 7,453 12,045 $ 44,915 $ 43,820 $ 44,368 35,216 34,595 6,882 12,028 33,542 18,992 $ 24,905 $ 24,909 $ 25,609 21,361 23,273 $ 20,010 $ 18,911 $ 18,759 16,224 12,181 11,322 (487) 6,885 12,119 267 Commercial Banking 2,934 2,695 4,519 4,004 4,187 8,478 8,886 8,538 3,567 3,233 3,490 12 462 977 1,159 2,881 282 442 (189) 2015 2014 Total net revenue 2015 2016 Pre-provision profit/(loss) Total noninterest expense 2016 Asset & Wealth Management Corporate Total Consumer & Community Banking Corporate & Investment Bank Commercial Banking Year ended December 31, (in millions) The following tables summarize the business segment results for the periods indicated. The following provides a comparative discussion of business segment results as of or for the years ended December 31, 2016, 2015 and 2014. allocated based on actual cost and use of services provided. In contrast, certain other costs related to corporate support units, or to certain technology and operations, are not allocated to the business segments and are retained in Corporate. Expense retained in Corporate generally includes parent company costs that would not be incurred if the segments were stand-alone businesses; adjustments to align corporate support units; and other items not aligned with a particular business segment. Segment Results - Managed Basis Where business segments use services provided by corporate support units, or another business segment, the costs of those services are allocated to the respective business segments. The expense is generally 42 Expense allocation Management's discussion and analysis 51 The amount of capital assigned to each business is referred to as common equity. On at least an annual basis, the Firm assesses the level of capital required for each line of business as well as the assumptions and methodologies used to allocate capital. Through the end of 2016, capital was allocated to the lines of business based on a single measure, Basel III Advanced Fully Phased-In RWA. Effective January 1, 2017, the Firm's methodology used to allocate capital to the Firm's business segments was updated. The new methodology incorporates Basel III Standardized Fully Phased-In RWA (as well as Basel III Advanced Fully Phased- In RWA), leverage, the GSIB surcharge, and a simulation of Debt expense and preferred stock dividend allocation As part of the funds transfer pricing process, largely all of the cost of the credit spread component of outstanding unsecured long-term debt and preferred stock dividends is allocated to the reportable business segments, while the balance of the cost is retained in Corporate. The methodology to allocate the cost of unsecured long-term debt and preferred stock dividend to the business segments is aligned with the Firm's process to allocate capital. The allocated cost of unsecured long-term debt is included in a business segment's net interest income, and net income is reduced by preferred stock dividends to arrive at a business segment's net income applicable to common equity. Business segment capital allocation changes senior management and reviewed by the Firm's Asset- Liability Committee ("ALCO"). JPMorgan Chase & Co./2016 Annual Report Funds transfer pricing is used to allocate interest income and expense to each business segment and to transfer the primary interest rate risk and liquidity risk exposures to Treasury and CIO within Corporate. The funds transfer pricing process considers the interest rate risk, liquidity risk and regulatory requirements of a business segment as if it were operating independently. This process is overseen by Funds transfer pricing When business segments join efforts to sell products and services to the Firm's clients, the participating business segments agree to share revenue from those transactions. The segment results reflect these revenue-sharing agreements. Revenue sharing The Firm periodically assesses the assumptions, methodologies and reporting classifications used for segment reporting, and further refinements may be implemented in future periods. Description of business segment reporting methodology Results of the business segments are intended to reflect each segment as if it were essentially a stand-alone business. The management reporting process that derives business segment results includes the allocation of certain income and expense items described in more detail below. The Firm also assesses the level of capital required for each line of business on at least an annual basis. For further information about line of business capital, see Line of business equity on page 83. (b) Formerly Global Wealth Management (a) Formerly Global Investment Management capital in a severe stress environment. The methodology will continue to be weighted towards Basel III Advanced Fully Phased-In RWA because the Firm believes it to be the best proxy for economic risk. The Firm will consider further changes to its capital allocation methodology as the regulatory framework evolves. In addition, under the new methodology, capital is no longer allocated to each line of business for goodwill and other intangibles associated with acquisitions effected by the line of business. • Commercial Term Lending 10% 10% 2,657 2,191 16 15 18 Asset & Wealth Management 26 4 4 2,251 1,935 2,153 24 21 11% 23 (4) (10) (35) (704) 2,437 864 NM NM NM Total $ 5,361 $ 3,827 $ 3,139 $ 24,733 $ 24,442 $ 21,745 Corporate 47,292 $ 44,620 $ 44,619 52 2015 254,190 $ 2,490,972 $ 247,573 2,351,698 3 6% Accounts payable and other liabilities The increase was largely driven by higher client-driven activity in CIB. Beneficial interests issued by consolidated VIES The decrease was predominantly due to a reduction in commercial paper issued by conduits to third parties, partially offset by net new credit card securitizations. For further information on Firm-sponsored VIES and loan securitization trusts, see Off-Balance Sheet Arrangements on pages 45-46 and Note 16. Long-term debt The increase was due to net issuance of structured notes driven by client demand in CIB, and other net issuance consistent with Treasury and CIO's long-term funding plans, including liquidity actions related to the 2016 Resolution Submission. For additional information on the Firm's long- term debt activities, see Liquidity Risk Management on pages 110-115 and Note 21. Stockholders' equity The increase was due to net income offset partially by cash dividends on common and preferred stock, and repurchases of common stock. For additional information on changes in stockholders' equity, see page 144, and on the Firm's capital actions, see Capital actions on page 84. 6 44 OFF-BALANCE SHEET ARRANGEMENTS AND CONTRACTUAL CASH OBLIGATIONS In the normal course of business, the Firm enters into various contractual obligations that may require future cash payments. Certain obligations are recognized on-balance sheet, while others are off-balance sheet under accounting principles generally accepted in the U.S. ("U.S. GAAP"). The Firm is involved with several types of off-balance sheet arrangements, including through nonconsolidated SPES, which are a type of VIE, and through lending-related financial instruments (e.g., commitments and guarantees). Special-purpose entities The most common type of VIE is an SPE. SPEs are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. SPEs are an important part of the financial markets, including the mortgage- and asset- backed securities and commercial paper markets, as they provide market liquidity by facilitating investors' access to specific portfolios of assets and risks. SPEs may be organized as trusts, partnerships or corporations and are typically established for a single, discrete purpose. SPEs are not typically operating entities and usually have a limited life and no employees. The basic SPE structure involves a company selling assets to the SPE; the SPE funds the purchase of those assets by issuing securities to investors. JPMorgan Chase uses SPEs as a source of liquidity for itself and its clients by securitizing financial assets, and by creating investment products for clients. The Firm is involved with SPEs through multi-seller conduits, investor intermediation activities, and loan securitizations. See Note 16 for further information on these types of SPES. The Firm holds capital, as deemed appropriate, against all SPE-related transactions and related exposures, such as derivative transactions and lending-related commitments and guarantees. The Firm has no commitments to issue its own stock to support any SPE transaction, and its policies require that transactions with SPES be conducted at arm's length and reflect market pricing. Consistent with this policy, no JPMorgan Chase employee is permitted to invest in SPES with which the Firm is involved where such investment would violate the Firm's Code of Conduct. These rules prohibit employees from self-dealing and acting on behalf of the Firm in transactions with which they or their family have any significant financial interest. Implications of a credit rating downgrade to JPMorgan Chase Bank, N.A. For certain liquidity commitments to SPES, JPMorgan Chase Bank, N.A. could be required to provide funding if its short- term credit rating were downgraded below specific levels, primarily "P-1", "A-1” and “F1” for Moody's Investors Service ("Moody's"), Standard & Poor's and Fitch, respectively. These liquidity commitments support the issuance of asset-backed commercial paper by Firm- administered consolidated SPES. In the event of a short- term credit rating downgrade, JPMorgan Chase Bank, N.A., absent other solutions, would be required to provide funding to the SPE if the commercial paper could not be reissued as it matured. The aggregate amounts of commercial paper outstanding held by third parties as of December 31, 2016 and 2015, was $2.7 billion and $8.7 billion, respectively. The aggregate amounts of commercial paper issued by these SPES could increase in future periods should clients of the Firm-administered consolidated SPES draw down on certain unfunded lending-related commitments. These unfunded lending-related commitments were $7.4 billion and $5.6 billion at December 31, 2016 and 2015, respectively. The Firm could facilitate the refinancing of some of the clients' assets in order to reduce the funding obligation. For further information, see the discussion of Firm-administered multi- seller conduits in Note 16. The Firm also acts as liquidity provider for certain municipal bond vehicles. The Firm's obligation to perform as liquidity provider is conditional and is limited by certain termination events, which include bankruptcy or failure to pay by the municipal bond issuer and any credit enhancement provider, an event of taxability on the municipal bonds or the immediate downgrade of the municipal bond to below investment grade. See Note 16 for additional information. Off-balance sheet lending-related financial instruments, guarantees, and other commitments JPMorgan Chase provides lending-related financial instruments (e.g., commitments and guarantees) to meet the financing needs of its customers. The contractual amount of these financial instruments represents the maximum possible credit risk to the Firm should the counterparty draw upon the commitment or the Firm be required to fulfill its obligation under the guarantee, and should the counterparty subsequently fail to perform according to the terms of the contract. Most of these commitments and guarantees are refinanced, extended, cancelled, or expire without being drawn or a default occurring. As a result, the total contractual amount of these instruments is not, in the Firm's view, representative of its actual future credit exposure or funding requirements. For further discussion of lending-related financial instruments, guarantees and other commitments, and the Firm's accounting for them, see Lending-related commitments on page 101 and Note 29. For a discussion of liabilities associated with loan sales and securitization-related indemnifications, see Note 29. JPMorgan Chase & Co./2016 Annual Report 49 JPMorgan Chase & Co./2016 Annual Report 2 (7) 41,879 288,651 2,104,125 Debt and equity instruments Derivative payables Accounts payable and other liabilities Beneficial interests issued by consolidated variable interest entities (“VIES”) Long-term debt Total liabilities Stockholders' equity Total liabilities and stockholders' equity Deposits The increase was attributable to higher consumer and wholesale deposits. The consumer increase reflected continuing strong growth from existing and new customers, and the impact of low attrition rates. The wholesale increase was driven by growth in operating deposits related to client activity in CIB's Treasury Services business, and inflows in AWM primarily from business growth and the impact of new rules governing money market funds. For more information on deposits, refer to the Liquidity Risk Management discussion on pages 110-115; and Notes 3 and 19. Federal funds purchased and securities loaned or sold under repurchase agreements The increase was predominantly due to higher client-driven market-making activities in CIB. For additional information on the Firm's Liquidity Risk Management, see pages 110- 115. Commercial paper The decrease reflected lower issuance in the wholesale markets consistent with Treasury and CIO's short-term funding plans. For additional information, see Liquidity Risk Management on pages 110-115. % ETENOM 87,428 74,107 18 49,231 52,790 (7) 190,543 177,638 7 39,047 295,245 2,236,782 45 Management's discussion and analysis Contractual cash obligations The accompanying table summarizes, by remaining maturity, JPMorgan Chase's significant contractual cash obligations at December 31, 2016. The contractual cash obligations included in the table below reflect the minimum contractual obligation under legally enforceable contracts with terms that are both fixed and determinable. Excluded from the below table are certain liabilities with variable cash flows and/or no obligation to return a stated amount of principal at maturity. 15,562 Other borrowed funds (a) 14,759 14,759 11,331 Beneficial interests issued by consolidated VIES 17,290 16,240 2,767 2,630 38,927 41,092 Long-term debt(a) 44,380 78,676 61,772 103,487 288,315 280,206 Other(b) 4,172 1,328 984 Total on-balance sheet obligations 1,612,958 11,738 Trading liabilities: 11,738 152,738 Contractual cash obligations By remaining maturity at December 31, The carrying amount of on-balance sheet obligations on the Consolidated balance sheets may differ from the minimum contractual amount of the obligations reported below. For a discussion of mortgage repurchase liabilities and other obligations, see Note 29. 2016 2020-2021 2015 After 2021 Total Total (in millions) 2017 2018-2019 On-balance sheet obligations Deposits(a) $ 1,356,641 $ 5,512 $ 3,542 $ 3,171 $ 1,368,866 $ 1,276,139 Federal funds purchased and securities loaned or sold under repurchase agreements 163,978 1,307 2 379 165,666 Commercial paper 8 21,105 22,705 23,873 $ 365,762 20,490 340,015 17% 8 229,967 212,575 8 96,409 98,721 (2) 308,052 284,162 8 64,078 59,677 7 289,059 290,827 (1) 894,765 837,299 (13,776) (13,555) 880,989 823,744 $ 52,330 Change 2016 JPMorgan Chase & Co./2016 Annual Report 2014 CONSOLIDATED BALANCE SHEETS ANALYSIS The following is a discussion of the significant changes between December 31, 2016 and 2015. Selected Consolidated balance sheets data December 31, (in millions) Assets Cash and due from banks Deposits with banks Federal funds sold and securities purchased under resale agreements Securities borrowed Trading assets: Debt and equity instruments Derivative receivables Securities Loans Allowance for loan losses Loans, net of allowance for loan losses Accrued interest and accounts receivable Premises and equipment Goodwill Mortgage servicing rights Other intangible assets Other assets Total assets 2015 103,063 46,605 7272 43 Management's discussion and analysis to loan growth in the auto and business banking loan portfolios. For a more detailed discussion of loans and the allowance for loan losses, refer to Credit Risk Management on pages 86-107, and Notes 3, 4, 14 and 15. Accrued interest and accounts receivable The increase reflected higher receivables from merchants in CCB and higher client receivables related to client-driven activity in CIB. Selected Consolidated balance sheets data December 31, (in millions) Liabilities Deposits Mortgage servicing rights For additional information on MSRs, see Note 17. Other assets The increase reflected higher auto operating lease assets from growth in business volume in CCB and higher cash collateral pledged in CIB. Commercial paper Other borrowed funds 2016 2015 Change $ 1,375,179 $ 1,279,715 7 165,666 152,678 9 11,738 15,562 (25) JPMorgan Chase & Co./2016 Annual Report 12 The increase in the allowance for loan losses was attributable to additions to the wholesale allowance driven by downgrades in the Oil & Gas and Natural Gas Pipelines portfolios. The consumer allowance was flat from the prior year and reflected reductions in the allowance for loan losses in the residential real estate portfolio reflecting continued improvement in home prices and delinquencies, and due to runoff in the student loan portfolio; these factors were offset by additions to the allowance reflecting the impact of loan growth in the credit card portfolio (including newer vintages which, as anticipated, have higher loss rates compared to the overall portfolio), as well as due Loans and allowance for loan losses 14,131 14,362 (2) 47,288 47,325 6,096 6,608 (8) 862 1,015 (15) 112,076 $ 2,490,972 105,572 6 $ 2,351,698 6% Cash and due from banks and deposits with banks The increase was primarily driven by deposit growth in excess of loan growth. The Firm's excess cash is placed with various central banks, predominantly Federal Reserve Banks. Federal funds sold and securities purchased under resale agreements The increase was due to higher demand for securities to cover short positions related to client-driven market-making activities in CIB, and the deployment of excess cash by Treasury and Chief Investment Office ("CIO"). For additional information on the Firm's Liquidity Risk Management, see pages 110-115. Trading assets and liabilities-debt and equity instruments The increase in trading assets and liabilities was predominantly related to client-driven market-making activities in CIB. The increase in trading assets reflected higher debt and, to a lesser extent, equity instrument inventory levels to facilitate client demand. The increase in trading liabilities reflected higher levels of client-driven short positions in both debt and equity instruments. For additional information, refer to Note 3. Trading assets and liabilities-derivative receivables and payables The change in derivative receivables and payables was predominantly related to client-driven market-making activities in CIB. The increase in derivative receivables reflected the impact of market movements, which increased foreign exchange receivables, partially offset by reduced commodity derivative receivables. The decrease in derivative payables reflected the impact of market movements, which reduced commodity payables. For additional information, refer to Derivative contracts on pages 102-103, and Notes 3 and 6. Securities The decrease was predominantly due to net sales, maturities and paydowns during the year of non-agency mortgage-backed securities ("MBS"), corporate debt securities and asset-backed securities ("ABS"), offset by purchases of U.S. Treasuries. For additional information, see Notes 3 and 12. The increase in loans was driven by higher consumer and wholesale loans. The increase in consumer loans was due to retention of originated high-quality prime mortgages in CCB and AWM, and growth in credit card and auto loans in CCB. The increase in wholesale loans was predominantly driven by originations of commercial real estate loans in CB and commercial and industrial loans across multiple industries in CB and CIB. 69,067 Federal funds purchased and securities loaned or sold under repurchase agreements 8,980 53,266 Net interest income 46,083 1,209 47,292 43,510 1,110 44,620 43,634 985 44,619 Total net revenue 95,668 3,474 99,142 93,543 3,090 96,633 95,112 2,773 97,885 Pre-provision profit 39,897 3,474 43,371 1,788 34,529 51,478 1,980 Managed basis Reported Results Fully taxable- equivalent adjustments(a) Fully taxable- Managed Reported basis Results Other income $ 3,795 $ 2,265 $ 6,060 $ 3,032 $ 1,980 $ 5,012 $ 3,013 $ equivalent adjustments(a) 1,788 $ 4,801 Managed basis Total noninterest revenue 49,585 2,265 51,850 50,033 52,013 equivalent adjustments (a) 3,090 33,838 NM 63% (a) Predominantly recognized in CIB and CB business segments and Corporate. JPMorgan Chase & Co./2016 Annual Report Net interest income excluding CIB's Markets businesses In addition to reviewing net interest income on a managed basis, management also reviews net interest income excluding net interest income arising from CIB's Markets businesses to assess the performance of the Firm's lending, investing (including asset-liability management) and deposit-raising activities. CIB's Markets businesses represent both Fixed Income Markets and Equity Markets. The data presented below are non-GAAP financial measures due to the exclusion of net interest income from CIB's Markets businesses ("CIB Markets"). Management believes this exclusion provides investors and analysts with another measure by which to analyze the non- markets-related business trends of the Firm and provides a comparable measure to other financial institutions that are primarily focused on lending, investing and deposit-raising activities. Calculation of certain U.S. GAAP and non-GAAP financial measures Certain U.S. GAAP and non-GAAP financial measures are calculated as follows: Book value per share ("BVPS") Common stockholders' equity at period-end / Common shares at period-end Overhead ratio Total noninterest expense / Total net revenue Return on assets ("ROA") Reported net income / Total average assets Return on common equity ("ROE") Net income* / Average common stockholders' equity Return on tangible common equity ("ROTCE") Net income* / Average tangible common equity Tangible book value per share ("TBVPS") Tangible common equity at period-end / Common shares at period-end * Represents net income applicable to common equity Year ended December 31, (in millions, except rates) Net interest income - managed basis(a)(b) Less: CIB Markets net interest income (c) Net interest income excluding CIB Markets(a) Average interest-earning assets Less: Average CIB Markets interest-earning assets(c) Average interest-earning assets excluding CIB Markets $ 2,496 112,163 2016 64% 37,619 61% 63% 2,773 36,611 Income before income tax expense 34,536 38,010 30,702 3.090 33,792 30,699 2,773 33,472 Income tax expense 9,803 3,474 13,277 6,260 3,090 9,350 8,954 2,773 11,727 Overhead ratio 58% NM 56% NM Reported Results 3,474 Fully taxable- Contractual purchases and capital expenditures 1,382 723 236 225 2,566 2,598 Obligations under co-brand programs Total off-balance sheet obligations 187 63,885 233 201 247 868 496 14,156 10,141 26,019 Total contractual cash obligations $ 1,676,843 $ 117,219 $ 79,208 $ 138,182 $ 114,201 104,475 2,011,452 $ 1,889,915 (a) Excludes structured notes on which the Firm is not obligated to return a stated amount of principal at the maturity of the notes, but is obligated to return an amount based on the performance of the structured notes. 921 (b) Primarily includes dividends declared on preferred and common stock, deferred annuity contracts, pension and other postretirement employee benefit obligations and insurance liabilities. 1,068 103 8,372 1,897,251 (in millions, except ratios) 1,785,440 Off-balance sheet obligations Unsettled reverse repurchase and securities borrowing agreements (c) 50,722 50,722 42,482 Contractual interest payments (d) 9,640 10,317 7,638 21,267 48,862 46,149 Operating leases(e) 1,598 2,780 2,036 3,701 10,115 11,829 Equity investment commitments (f) 356 30 (c) For further information, refer to unsettled reverse repurchase and securities borrowing agreements in Note 29. 579 (e) Includes noncancelable operating leases for premises and equipment used primarily for banking purposes and for energy-related tolling service The Firm's investing activities predominantly include originating loans for investment, depositing cash at banks, and investing in the securities portfolio and other short- term interest-earning assets. Cash used in investing activities in 2016 resulted from net originations of consumer and wholesale loans. The increase in consumer loans was due to retention of originated high-quality prime JPMorgan Chase & Co./2016 Annual Report mortgages in CCB and AWM, and growth of credit card and auto loans in CCB. The increase in wholesale loans was predominantly driven by originations of commercial real estate loans in CB and commercial and industrial loans across multiple industries in CB and CIB. Additionally, in 2016, cash outflows reflected an increase in deposits with banks primarily due to growth in deposits in excess of growth in loans; an increase in securities purchased under resale agreements due to higher demand for securities to cover short positions related to client-driven market-making activities in CIB and the deployment of excess cash by Treasury and CIO. Cash provided by investing activities during 2015 predominantly resulted from lower deposits with banks due to the Firm's actions to reduce wholesale non-operating deposits; and net proceeds from paydowns, maturities, sales and purchases of investment securities. Partially offsetting these net inflows was cash used for net originations of consumer and wholesale loans, a portion of which reflected a shift from investment securities. Cash used in investing activities during 2014 resulted from increases in deposits with banks attributable to higher levels of excess funds; cash was also used for growth in wholesale and consumer loans in 2014. Partially offsetting these cash outflows in 2014 was a net decline in securities purchased under resale agreements due to a shift in the deployment of the Firm's excess cash by Treasury and CIO. Investing activities in 2014 also reflected net proceeds from paydowns, maturities, sales and purchases of investment securities. Financing activities The Firm's financing activities includes acquiring customer deposits, issuing long-term debt, as well as preferred and common stock. Cash provided by financing activities in 2016 resulted from higher consumer and wholesale deposits, and an increase in securities loaned or sold under repurchase agreements, predominantly due to higher client- driven market-making activities in CIB. Cash used in financing activities in 2015 resulted from lower wholesale deposits partially offset by higher consumer deposits. Additionally, in 2015 cash outflows were attributable to lower levels of commercial paper due to the discontinuation of a cash management product that offered customers the option of sweeping their deposits into commercial paper; lower commercial paper issuances in the wholesale markets; and a decrease in securities loaned or sold under repurchase agreements due to a decline in secured financings. Cash provided by financing activities in 2014 predominantly resulted from higher consumer and wholesale deposits. For all periods, cash was provided by net proceeds from long-term borrowings; and cash was used for repurchases of common stock and cash dividends on common and preferred stock. * * For a further discussion of the activities affecting the Firm's cash flows, see Consolidated Balance Sheets Analysis on pages 43-44, Capital Risk Management on pages 76-85, and Liquidity Risk Management on pages 110-115. 47 48 88 EXPLANATION AND RECONCILIATION OF THE FIRM'S USE OF NON-GAAP FINANCIAL MEASURES AND KEY PERFORMANCE MEASURES Non-GAAP financial measures The Firm prepares its Consolidated Financial Statements using U.S. GAAP; these financial statements appear on pages 141-145. That presentation, which is referred to as "reported" basis, provides the reader with an understanding of the Firm's results that can be tracked consistently from year to year and enables a comparison of the Firm's performance with other companies' U.S. GAAP financial statements. In addition to analyzing the Firm's results on a reported basis, management reviews the Firm's results, including the overhead ratio, and the results of the lines of business, on a "managed" basis, which are non-GAAP financial measures. The Firm's definition of managed basis starts with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These non-GAAP financial measures allow management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business. Management also uses certain non-GAAP financial measures at the Firm and business-segment level, because these other non-GAAP financial measures provide information to investors about the underlying operational performance and trends of the Firm or of the particular business segment, as the case may be, and, therefore, facilitate a comparison of the Firm or the business segment with the performance of its relevant competitors. For additional information on these non-GAAP measures, see Business Segment Results on pages 51-70. Additionally, certain credit metrics and ratios disclosed by the Firm exclude PCI loans, and are therefore non-GAAP measures. For additional information on these non-GAAP measures, see Credit Risk Management on pages 86-107. Non-GAAP financial measures used by the Firm may not be comparable to similarly named non-GAAP financial measures used by other companies. The following summary table provides a reconciliation from the Firm's reported U.S. GAAP results to managed basis. 2016 2015 (d) Includes accrued interest and future contractual interest obligations. Excludes interest related to structured notes for which the Firm's payment obligation is based on the performance of certain benchmarks. 2014 Year ended December 31, Investing activities Management's discussion and analysis JPMorgan Chase's operating assets and liabilities support the Firm's lending and capital markets activities, including the origination or purchase of loans initially designated as held-for-sale. Operating assets and liabilities can vary significantly in the normal course of business due to the amount and timing of cash flows, which are affected by client-driven and risk management activities and market conditions. The Firm believes cash flows from operations, available cash balances and its capacity to generate cash through secured and unsecured sources are sufficient to meet the Firm's operating liquidity needs. agreements. Excludes the benefit of noncancelable sublease rentals of $1.4 billion and $1.9 billion at December 31, 2016 and 2015, respectively. See Note 30 for more information on lease commitments. (f) At December 31, 2016 and 2015, included unfunded commitments of $48 million and $50 million, respectively, to third-party private equity funds, and $1.0 billion and $871 million of unfunded commitments, respectively, to other equity investments. 46 Cash provided by operating activities in 2016, 2015 and 2014 reflected net income after noncash operating adjustments. Additionally, in 2016 cash provided reflected increases in accounts payable and trading liabilities related to client-driven market-making activities in CIB. The increase in trading liabilities reflected higher levels of client-driven short positions in both debt and equity instruments. Cash used in 2016 reflected an increase in trading assets, an increase in accounts receivable from merchants in CCB and higher client receivables related to client-driven activities in CIB; and higher net originations and purchases from loan held-for-sale activities. The increase in trading assets reflected higher debt and, to a lesser extent, equity instrument inventory levels to facilitate client demand. Cash provided in 2015 resulted from a decrease in trading assets, predominantly due to client- driven market-making activities in CIB, resulting in lower levels of debt and equity securities. Additionally, cash provided reflected a decrease in accounts receivable due to lower client receivables and higher net proceeds from loan sales activities. This was partially offset by cash used due to a decrease in accounts payable and other liabilities, resulting from lower brokerage customer payables related to client activity in CIB. In 2014, cash provided reflected higher net proceeds from loan securitizations and sales activities. 46 JPMorgan Chase & Co./2016 Annual Report CONSOLIDATED CASH FLOWS ANALYSIS (in millions) Net cash provided by/(used in) Investing activities 2016 Year ended December 31, 2015 Operating activities 3,383 $ (7,341) $ (11,940) $ 20,196 $ 73,466 (114,949) 98,271 106,980 (187,511) Effect of exchange rate changes on cash (135) (276) Financing activities $ 36,593 (165,636) 118,228 Net increase/(decrease) in cash and due from banks Operating activities (1,125) 2014 22% We continue to make excellent progress around technology, risk and controls, innovation, diversity and reduced bureaucracy. We've helped communities large and small - by doing what we do best (lending, investing and serving our clients); by creatively expanding certain flagship Corporate Responsibility programs, including the Entrepreneurs of Color Fund, The Fellowship Initiative and our Service Corps; and by applying our successful Detroit investment model to neighborhood revitalization efforts in the Bronx in New York City, Chicago and Washington, D.C. Throughout a period of profound political and economic change around the world, our company has been steadfast in our dedication to the clients, communities and countries we serve while earning a fair return for our shareholders. $26.9 24% ($in billions, except per share and ratio data) revenue 2017 was another record year across many measures for our company as we added clients and customers and delivered record earnings per share. We earned $24.4 billion in net income on revenue¹ of $103.6 billion (if we exclude the tax charge at year-end, 2017 net income would have been a record $26.9 billion), reflecting strong underlying performance across our businesses. We now have delivered record results in seven of the last eight years, and we have confidence that we will continue to deliver in the future. 2 1Represents managed Jamie Dimon, Chairman and Chief Executive Officer Adjusted net income¹ Earnings, Diluted Earnings per Share and Return on Tangible Common Equity 2004-2017 $24.4 $24.7 11% $21.3 $21.7 $19.0 $17.4 15% $17.9 13% $6.00 56.19 $6.31 $15.4 15% $14.4 10% 15% 15% 13% 13% $11.7 10% Once again, I begin this letter with a sense of pride about JPMorgan Chase. As I look back on last year – in fact, the last decade – it is remarkable how well our company has performed. And I'm not only talking about our strong financial performance - but also about how much we have accomplished to help our clients, customers and communities all around the world. Ours is an exceptional company with an extraordinary heritage and a promising future. $24.4 Reported net income Dear Fellow Shareholders, $1.75 86% MILLION DIGITAL CUSTOMERS $5.19 46.7 46.7 million digital customers make us the #1 most visited bank website with the most mobile banking customers $900+ BILLION $900+ billion in debit and credit card sales volume BILLION $1.75 billion in philanthropic investments over the next five years $200 BILLION $200 billion in clean energy financing by 2025 TOP EMPLOYER Named a top company by LinkedIn for where people want to work 86% of long-term mutual fund assets under management ranked in top two quartiles over 10-year period #1 400 Opening 400 new branches in 15-20 markets over the next five years 100% Renewable energy for 100% of the firm's global power by 2020 $5 TRILLION $5 trillion daily value of wholesale payments across 120 currencies $1.3 TRILLION $1.3 trillion in assets under management shifted to J.P. Morgan by BlackRock as part of the largest custody mandate in history TOP 50 Top 50 metro areas covered by Commercial Banking following expansion into new locations #1 on Fortune's Change the World list $5.29 (7/1/2004-12/31/2017) 13.6% Adjusted ROTCE¹ $48.13 $44.60 $40.72 $38.68 $33.62 $30.12 $1535 $16.45 $18.8 $21.96 $22.52 $27.0 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 ■Tangible book value Average stock price 3 As you know, we believe tangible book value per share is a good measure of the value we have created for our shareholders. If our asset and liability values are appropriate – and we believe they are – and if we can continue to deploy this capital profitably, we now think that it can earn approximately 17% return on tangible equity for the foreseeable future. Then, in our view, our company should ultimately be worth considerably more than tangible book value. The chart on the bottom of page 3 shows that tangible book value "anchors" the stock price. Bank One/JPMorgan Chase & Co. tangible book value per share performance vs. S&P 500 Performance since becoming CEO of Bank One (3/27/2000-12/31/2017)¹ Compounded annual gain Overall gain Performance since the Bank One and JPMorgan Chase & Co. merger Compounded annual gain Overall gain Bank One (A) S&P 500 (B) Relative Results (A) - (B) 11.8% 566.3% 5.2% 147.3% 6.6% 419.0% Information about J.P. Morgan's capabilities can be found at jpmorgan.com and about Chase's capabilities at chase.com. Information about JPMorgan Chase & Co. is available at jpmorganchase.com. JPMorgan Chase & Co. $35.49 $53.56 $51.44 $40.36 $39.36 $39.22 $4.48 $4.34 $8.5 $4.00 6% $4.33 $3.96 $2.35 $5.6 $45 $135 1 2004 2005 2006 2007 2008 Diluted earnings per share 2009 2010 2011 2012 2013 2014 12% 2015 2016 2017 ■Net income Adjusted results exclude a $2.4 billion decrease to net income as a result of the enactment of the Tax Cuts and Jobs Act (TCJA) Tangible Book Value and Average Stock Price per Share 2004-2017 High: $108.46 ➜ $92.01 Low: $ 81.64 $63.83 $65.62 $58.17 $51.88 $47.75 $43.93 $38.70 $39.83 $36.07 Return on tangible common equity (ROTCE) JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. (in millions, except per share, ratio data and headcount) (c) The ratios presented are calculated under the Basel III Advanced Fully Phased-In Approach, and they are key regulatory capital measures. For further discussion, see “Capital Risk Management” on pages 82-91. 95,668 93,543 58,434 55,771 59,014 41,190 39,897 34,529 5,290 5,361 3,827 24,441 24,733 24,442 Diluted Cash dividends declared Book value Tangible book value (TBVPS)(b) +A $ 6.35 6.24 6.05 6.31 6.19 6.00 2.12 1.72 67.04 $ 99,624 $ 2015 (A) TOKYO SY 08:31 15:31 16:31 17 ANNUAL REPORT 2017 J.P.Morgan Start on the auto marketing page Welcome to the new age of car buying Find and finance your car with Chase JPMORGAN CHASE & CO. good works de for 000 64.06 2017 JPMORGAN CHASE & Co. Financial Highlights As of or for the year ended December 31, Total net revenue Reported basis (a) Total noninterest expense Pre-provision profit Provision for credit losses Net income Per common share data Net income per share: Basic 2017 2016 & (d) The prior period ratio has been revised to conform with the current period presentation. 60.46 51.44 1,279,715 Common stockholders' equity 229,625 228,122 221,505 255,693 254,190 247,573 Total stockholders' equity Market data Closing share price $ 106.94 $ 86.29 66.03 Market capitalization Common shares at period-end 366,301 3,425.3 307,295 241,899 3,561.2 3,663.5 Headcount 252,539 243,355 234,598 (a) Results are presented in accordance with accounting principles generally accepted in the United States of America, except where otherwise noted. (b) TBVPS and ROTCE are each non-GAAP financial measures. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Financial Performance Measures on pages 52-54. 1,375,176 1,443,982 Deposits 2,351,698 48.13 Selected ratios Return on common equity 10% 10% 11% Return on tangible common equity (ROTCE)(b) 12 13 13 Common equity Tier 1 capital ratio (c) 12.1 12.2 11.6 53.56 Tier 1 capital ratio (c) 13.9(d) 13.3 Total capital ratio (c) 15.7 15.2 14.7 Selected balance sheet data (period-end) Loans $ 930,697 894,765 837,299 Total assets 2,533,600 2,490,972 13.8 S&P 500 (B) Asset & Wealth North America Private Bank (Euromoney) Management (A) - (B) Equities € 500 Market share5 Assets under custody (AUC)($T) #2 8.7% #1 7.9% #8 6.3% #1 11.2% #1 8.1% #1 11.0% #7 #1 #1 7.0% 11.7% 11.4% #8 #2 Co-#1 5.0% 10.1% $13.9 $20.5 10.3% $23.5 # of top 50 MSAS with dedicated teams 26 Bankers 1,203 Market share Investment Bank FICC5 Corporate & Active mobile customers growth rate NM 10% 16% 9% 13% Banking Credit card sales market share² 15.9% 21.5% 22.4% Merchant processing volume³ ($B) $661 $1,063 $1,192 47 1,642 # of branches 5,258 5,130 Client investment assets ($B) ~$80 $235 $273 Business Banking primary market share24 5.1% 8.5% 8.7% Global Investment Banking fees4 Market share4 Market share5 Total Markets revenue 3,079 Community 50 1,766 ΝΑ 4% 4% Average loans ($B) $26.5 # of Wealth Management client advisors 1,506 $112.9 2,504 $123.5 2,605 ■>80% of Fortune 500 companies do business with us ■#1 in both N.A. and EMEA Investment Banking fees¹7 ■#1 in Global Long-Term Debt and Loan Syndications¹7 ■#1 in FICC productivity18 ■Top 3 Custodian globally with AUC of $23.5T19 ■#1 in USD payment volumes with 20% share in 201720 ■In Total Markets, J.P. Morgan has ranked #1 in each year since 201225 Equities and Prime are now ranked co-#125 ■J.P. Morgan Research ranked as the #1 Global Research Firm26 ■Top 3 in overall Middle Market, large Middle Market and Asset Based Lending Bookrunner21 ■Industry-leading credit performance - 6th straight year of net recoveries or single digit NCO rate ■86% of 10-year long-term mutual fund assets under management (AUM) in top 2 quartiles²² ■#2 in 5-year cumulative long-term client asset flows among publicly traded peers ■ #1 Private Bank in N.A. and LatAm23 ■Revenue and long-term AUM growth >90% since 2006 For information on footnotes 1-23, refer to slides 105-106 in the 2018 JPMorgan Chase Strategic Update presentation, which is available on JPMorgan Chase & Co.'s website (https://www.jpmorganchase.com/corporate/investor-relations/document/3cea4108_strategic_update.pdf), under the heading Investor Relations, Events & Presentations, JPMorgan Chase 2018 Investor Day, and on Form 8-K as furnished to the U.S. Securities and Exchange Commission (SEC) on February 27, 2018, which is available on the SEC's website (www.sec.gov). 24 Source: Barlow Research Associates, Primary Bank Market Share Database as of 4Q17. Rolling eight quarter average of small businesses with revenues of $100,000 - <$25 million 25 Source: Preliminary Coalition Global Industry Revenue Pool based on internal business structure, 2017 26 Source: Institutional Investor magazine survey of large investors, 2017 NM Not meaningful EMEA Europe/Middle East/Africa B = Billions NA Not available North America FICC = Fixed Income, Currencies and Commodities N.A. MSAS = Metropolitan Statistical Areas LatAm T = Trillions Latin America/Caribbean 8 3% Client assets market share¹¹ #1 $2.8 235 #2 2.4% 911 1,062 Commercial Banking Gross Investment Banking revenue ($B) $0.7 $2.3 $2.3 Average loans ($B) $53.6 $179.4 $198.1 Average deposits ($B) $73.6 $174.4 New relationships (gross) Multifamily lending #1 $177.0 #1 Mutual funds with a 4/5 star ratings 119 220 Ranking of long-term client asset flows⁹ ΝΑ Active AUM market share¹0 1.8% Client assets ($T) LONDON SINGAPORE #1 $1.3 #2 2.5% #1 $2.5 #28 Relative Results 8% Consumer & 26.7% 21.8% 22.1% 22.7% 12.0% 15.8% 18.2% 8.5% 3.7% Ten years These charts show actual returns of the stock, with dividends reinvested, for heritage shareholders of Bank One and JPMorgan Chase & Co. vs. the Standard & Poor's 500 Index (S&P 500) and the Standard & Poor's Financials Index (S&P Financials Index). 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. Our stock price is a measure of the progress we have made over the years. This progress is a function of continually making important investments, in good times and not-so-good times, to build our capabilities – people, systems and products. These investments drive the future prospects of our company and position it to grow and prosper for decades. Whether looking back over five years, 10 years or since the Bank One/JPMorgan Chase merger (approximately 13 years ago), our stock has significantly outperformed the Standard & Poor's 500 Index (S&P 500) and the S&P Financials Index. And this growth came during a time of unprecedented challenges for banks – both the Great Recession and the 5 extraordinarily difficult legal, regulatory and political environment that followed. We have long contended that these factors explained why bank stock price/ earnings ratios were appropriately depressed. And we believe the anticipated reversal of many negatives and an increasingly more favorable business environment, coupled with our sustained, strong business results, are among the reasons our stock price has done so well this past year. We do not worry about the stock price in the short run, and we do not worry about quarterly earnings. Our mindset is that we consistently build the company – if you do the right things, the stock price will take care of itself. In the next section, I discuss in more detail how we think about building shareholder value for the long run while also taking care of customers, employees and communities. JPMorgan Chase stock is owned by large institutions, pension plans, mutual funds and directly by individual investors. However, it is important to remember that in almost all cases, the ultimate owner is an individual. Well over 100 million people in the United States own stocks, and a large percentage of them, in one way or another, own JPMorgan Chase stock. Many of these people are veterans, teachers, police officers, firefighters, retirees, or those saving for a home, school or retirement. Your management team goes to work every day recognizing the enormous responsibility that we have to perform for our shareholders. In this letter, I discuss the issues highlighted below - which describe many of our successes and opportunities, as well as our challenges and responses. I. JPMorgan Chase Business Strategies 1. How has the company grown? Page 8 Page 8 2. How will the company continue to grow? What are the organic growth opportunities? Page 10 3. Why is organic growth a better way to grow - and why is it sometimes difficult? Page 12 Five years One year Compounded annual gain December 31, 2017 12.7% 403.5% 8.8% 210.4% 3.9% 193.1% Tangible book value over time captures the company's use of capital, balance sheet and profitability. In this chart, we are looking at heritage Bank One shareholders and JPMorgan Chase & Co. shareholders. The chart shows the increase in tangible book value per share; it is an after-tax number assuming all dividends were retained vs. the Standard & Poor's 500 Index (S&P 500), which is a pre-tax number with dividends reinvested. 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. In the last five years, we have bought back nearly $40 billion in stock. In prior years, I explained why buying back our stock at tangible book value per share was a no-brainer. Six years ago, we offered an example of this, with earnings per share and tangible book value per share being substantially higher than they otherwise would have been just four years later. While we prefer buying back our stock at tangible book value, we think it makes sense to do so even at or above two times tangible book value for reasons similar to those we've expressed in the past. If we buy back a big block of stock this year, we would expect (using analyst earnings estimates for the next five years) earnings per share in five years to be 2%-3% higher and tangible book value to be virtually unchanged. We want to remind our shareholders that we much prefer to use our capital to grow than to buy back stock. Buying back stock should only be considered when we either cannot invest (sometimes that's a function of regulatory policies) or when we are generating excess, unusable capital. We currently have excess capital, but due to recent tax reform and a more constructive regulatory environment, we hope, in the future, to use more of our excess capital to grow our businesses, expand into new markets and support our employees. Stock total return analysis Performance since becoming CEO of Bank One (3/27/2000-12/31/2017)¹ Compounded annual gain Overall gain Performance since the Bank One and JPMorgan Chase & Co. merger 4. (7/1/2004-12/31/2017) S&P 500 S&P Financials Index 12.4% 691.5% 5.2% 147.3% 4.1% 102.8% JPMorgan Chase & Co. S&P 500 S&P Financials Index 10.7% Compounded annual gain 294.2% 8.8% 210.4% 3.6% 61.6% Overall gain Performance for the period ended Bank One Average deposits growth rate Is there a conflict between building shareholder value vs. serving customers, taking care of employees and lifting up communities? 5. 9. Public company corporate governance – how would you change it? And the case against earnings guidance. Page 43 10. Global engagement, trade and immigration – America's role in the world - is critical. Page 44 7 I. JPMORGAN CHASE BUSINESS STRATEGIES Since our business leaders describe their businesses later in this report, I am not going to be repetitive within this section. I encourage you to read their letters following this Letter to Shareholders. Instead, in this section, I deal with some critical themes around how we run this company - in good times and in bad times – and how we are continuing to build for what we think will be a bright future. 1. How has the company grown? Below is a powerful representation of how we have grown and built client franchises over time. Client Franchises Built Over the Long Term You can see from the numbers circled within the chart below that we have grown our market share fairly substantially in most of our businesses. In some cases, these market 8.7% ■Relationships with ~50% of U.S. households ■Industry-leading deposit growth¹² #1 U.S. credit card issuer 13 ■#1 U.S. co-brand credit card issuer¹4 ■#1 U.S. credit and debit payments volume15 ■#2 merchant acquirer¹6 Deposits market share¹ # of top 50 Chase markets where we are #1 (top 3). 2006 2016 2017 3.6% 8.3% 11 (25) 14 (38) 16 (40) Page 41 Why is smart regulation vs. just more regulation so important? 8. Page 39 Transparency, financial discipline and a fortress balance sheet. Why is this discipline so important? Page 18 6. What risks worry us the most? And what could go wrong? Page 21 7. How is the company dealing with bureaucracy and complacency that often infect large companies? Page 26 8. What are the firm's views on succession? Page 28 II. Public Policy Page 29 1. What has gone wrong in public policy? Page 30 Page 13 2. Page 32 3. We can fix this problem through intelligent, thoughtful, analytical and comprehensive policy. Page 33 4. 5. The need for solutions through collaborative, competent government. A competitive business tax system is a key pillar of a growth strategy. Page 34 Page 35 6. We should reform and expand the Earned Income Tax Credit and invest in the workforce of the future. Page 37 7. America's growing fiscal deficit and fixing our entitlement programs. Poor public policy – how has this happened? CHASES 1.88 617 2017 compared with 2016 Net income was $3.5 billion, an increase of 33% compared with the prior year, driven by higher net revenue and a lower provision for credit losses, partially offset by higher noninterest expense. Net revenue was $8.6 billion, an increase of 15% compared with the prior year. Net interest income was $6.1 billion, an increase of 19% compared with the prior year, driven by higher deposit spreads and loan growth. Noninterest revenue was $2.5 billion, an increase of 9% compared with the prior year, predominantly driven by higher Community Development Banking revenue, including a $115 million benefit for the impact of the TCJA on certain investments, and higher investment banking revenue. Noninterest expense was $3.3 billion, an increase of 13% driven by hiring of bankers and business-related support staff, investments in technology, and an impairment of approximately $130 million on certain leased equipment, the majority of which was sold subsequent to year-end. The provision for credit losses was a benefit of $276 million, driven by net reductions in the allowance for credit losses, including in the Oil & Gas, Natural Gas Pipelines and Metals & Mining portfolios. The prior year provision for credit losses was $282 million driven by downgrades in the Oil & Gas portfolio and select client downgrades in other industries. 2016 compared with 2015 Net income was $2.7 billion, an increase of 21% compared with the prior year, driven by higher net revenue and a lower provision for credit losses, partially offset by higher noninterest expense. Net revenue was $7.5 billion, an increase of 8% compared with the prior year. Net interest income was $5.1 billion, an increase of 14% compared with the prior year, driven by higher loan balances and deposit spreads. Noninterest revenue was $2.3 billion, a decrease of 2% compared with the prior year, largely driven by lower lending-and-deposit- related fees and other revenue, partially offset by higher investment banking revenue. Noninterest expense was $2.9 billion, an increase of 2% compared with the prior year, reflecting increased hiring of bankers and business-related support staff and investments in technology. The provision for credit losses was $282 million and $442 million for 2016 and 2015, respectively, with both periods driven by downgrades in the Oil & Gas portfolio and select client downgrades in other industries. JPMorgan Chase & Co./2017 Annual Report 67 62 68 88 Management's discussion and analysis CB product revenue consists of the following: Lending includes a variety of financing alternatives, which are primarily provided on a secured basis; collateral includes receivables, inventory, equipment, real estate or other assets. Products include term loans, revolving lines of credit, bridge financing, asset-based structures, leases, and standby letters of credit. Treasury services includes revenue from a broad range of products and services that enable CB clients to manage payments and receipts, as well as invest and manage funds. Investment banking includes revenue from a range of products providing CB clients with sophisticated capital- raising alternatives, as well as balance sheet and risk management tools through advisory, equity underwriting, and loan syndications. Revenue from Fixed Income and Equity Markets products used by CB clients is also included. Other product revenue primarily includes tax-equivalent adjustments generated from Community Development Banking activities and certain income derived from principal transactions. Selected income statement data (continued) Year ended December 31, (in millions, except ratios) Revenue by product Lending Treasury services Investment banking(a) Other(b) Total Commercial Banking net revenue 2017 2016 2015 $4,094 $3,795 (b) Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities that provide loans to qualified businesses in low- income communities, as well as tax-exempt income related to municipal financing activities of $699 million, $505 million and $493 million for the years ended December 31, 2017, 2016 and 2015, respectively. The 2017 results reflect the impact of the enactment of the TCJA including a benefit to all other income of $115 million on certain investments in the Community Development Banking business. For additional information related to the impact of the TCJA, see Note 24. $ 3,429 (a) Includes revenue from investment banking products and commercial card transactions. Net income Total net revenue (b) 8,605 7,453 6,885 Provision for credit losses (276) 282 442 Noninterest expense Compensation expense 1,470 1,332 1,238 Noncompensation expense 1,857 1,602 1,643 Total noninterest expense 3,327 2,934 2,881 Income before income tax expense 5,554 4,237 3,562 Income tax expense 2,015 1,580 1,371 $ 3,539 $ 2,657 $ 2,191 5,133 3,444 2,581 $ 7,453 $6,885 CB is divided into four primary client segments: Middle Market Banking, Corporate Client Banking, Commercial Term Lending, and Real Estate Banking. Middle Market Banking covers corporate, municipal and nonprofit clients, with annual revenue generally ranging between $20 million and $500 million. Corporate Client Banking covers clients with annual revenue generally ranging between $500 million and $2 billion and focuses on clients that have broader investment banking needs. Commercial Term Lending primarily provides term financing to real estate investors/owners for multifamily properties as well as office, retail and industrial properties. Real Estate Banking provides full-service banking to investors and developers of institutional-grade real estate investment properties. Other primarily includes lending and investment-related activities within the Community Development Banking business. Financial ratios Return on equity Overhead ratio 17% 39 16% 39 15% 42 (a) Includes total Firm revenue from investment banking products sold to CB clients, net of revenue sharing with the CIB. (b) The 2017 results reflect the impact of the enactment of the TCJA including a benefit of $115 million on certain investments in the Community Development Banking business. For additional information related to the impact of the TCJA, see Note 24. (c) Represents total Firm revenue from investment banking products sold to CB clients. (d) Certain clients were transferred from Middle Market Banking to Corporate Client Banking in the second quarter of 2017. The prior period amounts have been revised to conform with the current period presentation. JPMorgan Chase & Co./2017 Annual Report Selected metrics As of or for the year ended Selected metrics December 31, (in millions, except headcount) 2017 2016 2015 As of or for the year ended December 31, (in millions, except ratios) $8,605 2,797 revenue 362 805 785 730 262 76 145 $8,605 $7,453 $6,885 $2,286 $ 2,179 Investment banking revenue, gross (c) $2,327 Revenue by client segment Middle Market Banking(d) $3,341 $ 2,848 $ 2,685 Corporate Client Banking(d) Commercial Term Lending 2,727 2,429 2,205 1,454 1,408 1,275 Real Estate Banking Other(b) 604 456 358 479 312 Total Commercial Banking net 6,083 Net interest income 2,365 Europe/Middle East/Africa Asia/Pacific $ 11,328 $ 10,786 $ 10,894 4,525 4,915 4,901 Latin America/Caribbean 1,125 1,225 1,096 Total international net revenue North America 16,978 16,926 16,891 17,515 18,290 16,651 Total net revenue Loans retained (period-end) (a) Europe/Middle East/Africa $ 34,493 $ 35,216 $ 33,542 $ 25,931 $ 26,696 $ 24,622 Asia/Pacific 15,248 14,508 17,108 Latin America/Caribbean 6,546 7,607 Total international loans 2015 47,725 2016 Total net revenue (a) Trade finance loans (period-end) 2017 2016 2015 $ 13,043 $ 12,166 $ 12,042 7,863 6,428 6,194 2,563 1,926 1,707 $ 23,469 $ $ 408,911 $ 20,520 376,287 $ $ 19,943 395,297 17,947 15,923 19,255 (a) Consists of mutual funds, unit investment trusts, currencies, annuities, insurance contracts, options and other contracts. (b) Client deposits and other third party liabilities pertain to the Treasury Services and Securities Services businesses. International metrics Year ended December 31, (in millions, except where otherwise noted) 2017 48,811 8,609 50,339 North America (b) Client deposits and other third party liabilities pertain to the Treasury Services and Securities Services businesses. 99 66 JPMorgan Chase & Co./2017 Annual Report COMMERCIAL BANKING Commercial Banking delivers extensive industry knowledge, local expertise and dedicated service to U.S. and U.S. multinational clients, including corporations, municipalities, financial institutions and nonprofit entities with annual revenue generally ranging from $20 million to $2 billion. In addition, CB provides financing to real estate investors and owners. Partnering with the Firm's other businesses, CB provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management to meet its clients' domestic and international financial needs. Selected income statement data Asset management, administration and commissions All other income(a) 2017 2016 2015 $ 944 Year ended December 31, (in millions) Revenue Lending- and deposit-related fees 919 $ 917 68 69 88 1,535 1,334 1,333 Noninterest revenue 2,522 2,320 (a) Total net revenue is based predominantly on the domicile of the client or location of the trading desk, as applicable. Loans outstanding (excluding loans held-for-sale and loans at fair value), client deposits and other third- party liabilities, and AUC are based predominantly on the domicile of the client. $ 23,469 $ 20,520 $ 19,943 8,230 $ 13,971 $ 12,290 $ 12,034 9,498 7,909 61,040 63,061 56,569 Total loans retained $108,765 $111,872 $ 106,908 Client deposits and other third- party liabilities (average)(a)(b) Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean $154,582 $135,979 $ 141,062 76,744 2017 68,110 25,419 22,914 23,070 Total international North America Total client deposits and other third-party liabilities AUC (period-end) (in billions) (a) North America All other regions Total AUC $256,745 $227,003 $ 231,243 152,166 149,284 164,054 $408,911 $376,287 $ 395,297 67,111 2016 2015 Selected balance sheet data Noninterest revenue 2017 2016 2015 $ 8,946 $ 8,414 $ 9,175 593 598 9,539 9,012 Net interest income 3,379 3,033 Total net revenue 12,918 12,045 388 9,563 2,556 12,119 Provision for credit losses 39 26 4 Noninterest expense Compensation expense 5,318 5,065 5,113 Noncompensation expense 3,983 3,413 All other income 3,773 and commissions Revenue 34,497 73,428 66,700 58,138 16,525 13,063 9,917 Other 6,648 5,632 4,995 Total Commercial Banking loans $ 198,112 $ 179,393 $ 157,881 Headcount 9,005 8,365 7,845 (a) Certain clients were transferred from Middle Market Banking to Corporate Client Banking in the second quarter of 2017. The prior period amounts have been revised to conform with the current period presentation. JPMorgan Chase & Co./2017 Annual Report 69 69 Management's discussion and analysis ASSET & WEALTH MANAGEMENT Asset & Wealth Management, with client assets of $2.8 trillion, is a global leader in investment and wealth management. AWM clients include institutions, high- net-worth individuals and retail investors in many major markets throughout the world. AWM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AWM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Wealth Management clients, AWM also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The majority of AWM's client assets are in actively managed portfolios. Selected income statement data Year ended December 31, (in millions, except ratios and headcount) Asset management, administration Total noninterest expense 9,301 8,478 Wealth Management 30 28 22 Asset & Wealth Management 28 29 27 Headcount 22,975 21,082 20,975 Number of Wealth Management client advisors 2,605 2,504 2,778 $ 12,045 $12,119 2017 compared with 2016 Net income was $2.3 billion, an increase of 4% compared with the prior year, reflecting higher revenue and a tax benefit resulting from the vesting of employee share-based awards, offset by higher noninterest expense. Net revenue was $12.9 billion, an increase of 7%. Net interest income was $3.4 billion, up 11%, driven by higher deposit spreads. Noninterest revenue was $9.5 billion, up 6%, driven by higher market levels, partially offset by the absence of a gain in the prior year on the disposal of an asset. Revenue from Asset Management was $6.3 billion, up 6% from the prior year, driven by higher market levels, partially offset by the absence of a gain in prior year on the disposal of an asset. Revenue from Wealth Management was $6.6 billion, up 8% from the prior year, reflecting higher net interest income from higher deposit spreads. Noninterest expense was $9.3 billion, an increase of 10%, predominantly driven by higher legal expense and compensation expense on higher revenue and headcount. 2016 compared with 2015 Net income was $2.3 billion, a decrease of 16% compared with the prior year, reflecting lower noninterest expense, predominantly offset by lower net revenue. Net revenue was $12.0 billion, a decrease of 1%. Net interest income was $3.0 billion, up 19%, driven by higher loan balances and spreads. Noninterest revenue was $9.0 billion, a decrease of 6%, reflecting the impact of lower average equity market levels, a reduction in revenue related to the disposal of assets at the beginning of 2016, and lower performance fees and placement fees. Revenue from Asset Management was $6.0 billion, down 5% from the prior year, driven by a reduction in revenue related to the disposal of assets at the beginning of 2016, the impact of lower average equity market levels and lower performance fees. Revenue from Wealth Management was $6.1 billion, up 4% from the prior year, reflecting higher net interest income from higher deposit and loan spreads and continued loan growth, partially offset by the impact of lower average equity market levels and lower placement fees. Noninterest expense was $8.5 billion, a decrease of 5%, predominantly due to a reduction in expense related to the disposal of assets at the beginning of 2016 and lower legal expense. 70 JPMorgan Chase & Co./2017 Annual Report 31 31 25 Asset Management 8,886 Income before income tax expense 3,578 3,541 Income tax expense 1,241 1,290 3,229 1,294 Net income $ 2,337 $ 2,251 $ 1,935 Revenue by line of business Asset Management 41,756 Wealth Management 6,075 $ 6,301 5,818 Total net revenue $12,918 Financial ratios Return on common equity 25% 24% 21% Overhead ratio 72 70 73 Pre-tax margin ratio: $ 6,340 $ 5,970 6,578 Client deposits and other third party liabilities (average)(b) 46,037 Commercial Term Lending Real Estate Banking 1,149 393 Core loans Equity 203,469 20,000 188,673 16,000 166,939 14,000 Assets acquired in loan satisfactions 3 1 8 Period-end loans by client segment Total nonperforming assets Allowance for credit losses: 620 1,150 401 Middle Market Banking (a) $ 56,965 $ 53,929 $ 50,501 Corporate Client Banking (a) 46,963 43,027 37,709 Commercial Term Lending 74,901 71,249 62,860 Allowance for loan losses Allowance for lending-related commitments 617 2,558 -- 18 $ 167,641 Credit data and quality statistics (period-end) Net charge-offs/(recoveries) $ 39 $ 163 $ 21 Total assets $ 221,228 $ 214,341 $ 200,700 Nonperforming assets Loans: Nonaccrual loans: Loans retained 202,400 188,261 167,374 Nonaccrual loans retained(a) 1,149 375 Loans held-for-sale and Nonaccrual loans held-for-sale loans at fair value 1,286 734 267 Total loans $ 203,686 $ 188,995 and loans at fair value Total nonaccrual loans 2,925 2,855 300 Loans: Loans retained 197,203 178,670 157,389 Loans held-for-sale and (a) Allowance for loan losses of $92 million, $155 million and $64 million was held against nonaccrual loans retained at December 31, 2017, 2016 and 2015, respectively. loans at fair value 909 Total loans $ 198,112 Core loans 197,846 723 $ 179,393 178,875 492 $ 157,881 156,975 (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. Client deposits and other third-party liabilities 177,018 174,396 191,529 Equity 20,000 16,000 14,000 Average loans by client segment Middle Market Banking (a) Corporate Client Banking(a) Total assets 0.23 0.61 0.30 248 198 Real Estate Banking Other 17,796 14,722 11,234 Total allowance for credit losses 2,858 3,173 3,053 7,061 6,068 5,337 Total Commercial Banking loans $ 55,474 $ 52,242 $ 50,334 Selected balance sheet data (average) Net charge-off/(recovery) rate (b) Allowance for loan losses to period-end loans retained 0.02% 0.09% 0.01% 1.26 1.55 1.71 Allowance for loan losses to nonaccrual loans retained(a) 415 255 761 $ 217,047 $ 207,532 $ 198,076 Nonaccrual loans to period-end total loans $ 203,686 $ 188,995 $ 167,641 Total AUC 4,520 Equity Credit data and quality statistics Assets $ 826,384 $803,511 $ 748,691 Net charge-offs/ (recoveries) $ 71 $ 168 $ (19) Loans: Nonperforming assets: Loans retained(a) 108,765 111,872 106,908 Nonaccrual loans: Loans held-for-sale and loans at fair value 4,321 Total loans 113,086 3,781 115,653 3,698 Nonaccrual loans 2015 2016 2017 (in millions, except ratios) Net revenue was $34.5 billion, down 2%. Banking revenue was $12.3 billion, up 14% compared with the prior year. Investment banking revenue was $6.7 billion, up 12% from the prior year, driven by higher debt and equity underwriting fees. The Firm maintained its #1 ranking for Global Investment Banking fees, according to Dealogic. Debt underwriting fees were $3.6 billion, up 16% driven by a higher share of fees and an overall increase in industry-wide fees; the Firm maintained its #1 ranking globally in fees across high-grade, high-yield, and loan products. Equity underwriting fees were $1.4 billion, up 20% driven by growth in industry-wide issuance including a strong IPO market; the Firm ranked #2 in equity underwriting fees globally. Advisory fees were $2.2 billion, up 2%; the Firm maintained its #2 ranking for M&A. Treasury Services revenue was $4.2 billion, up 15%, driven by the impact of higher interest rates and growth in operating deposits. Lending revenue was $1.4 billion, up 62 62 JPMorgan Chase & Co./2017 Annual Report 18% from the prior year, reflecting lower fair value losses on hedges of accrual loans. Markets & Investor Services revenue was $22.2 billion, down 9% from the prior year. Fixed Income Markets revenue was $12.8 billion, down 16%, as lower revenue across products was driven by sustained low volatility, tighter credit spreads, and the impact from the TCJA on tax- oriented investments of $259 million, against a strong prior year. Equity Markets revenue was $5.7 billion, down 1% from the prior year, and included a fair value loss of $143 million on a margin loan to a single client. Excluding the fair value loss, Equity Markets revenue was higher driven by higher revenue in Prime Services and Cash Equities, partially offset by lower revenue in derivatives. Securities Services revenue was $3.9 billion, up 9%, driven by the impact of higher interest rates and deposit growth, as well as higher asset-based fees driven by higher market levels. Credit Adjustments & Other was a loss of $228 million, driven by valuation adjustments. The provision for credit losses was a benefit of $45 million, which included a net reduction in the allowance for credit losses driven by the Oil & Gas and Metals & Mining portfolios partially offset by a net increase in the allowance for credit losses for a single client. The prior year was an expense of $563 million, which included an addition to the allowance for credit losses driven by the Oil & Gas and Metals & Mining portfolios. Noninterest expense was $19.2 billion, up 1% compared with the prior year. 2016 compared with 2015 Net income was $10.8 billion, up 34% compared with the prior year, driven by lower noninterest expense and higher net revenue, partially offset by a higher provision for credit losses. Banking revenue was $10.8 billion, down 6% compared with the prior year. Investment banking revenue was $6.0 billion, down 7% from the prior year, largely driven by lower equity underwriting fees. The Firm maintained its #1 ranking for Global Investment Banking fees, according to Dealogic. Equity underwriting fees were $1.2 billion, down 19% driven by lower industry-wide fee levels; however, the Firm improved its market share and maintained its #1 ranking in equity underwriting fees globally as well as in both North America and Europe and its #1 ranking by volumes across all products, according to Dealogic. Advisory fees were $2.1 billion, down 1%; the Firm maintained its #2 ranking for M&A, according to Dealogic. Debt underwriting fees were $3.2 billion; the Firm maintained its #1 ranking globally in fees across high grade, high yield, and loan products, according to Dealogic. Treasury Services revenue was $3.6 billion. Lending revenue was $1.2 billion, down 17% from the prior year, reflecting fair value losses on hedges of accrual loans. retained(a) Markets & Investor Services revenue was $24.4 billion, up 11% from the prior year. Fixed Income Markets revenue was $15.3 billion, up 21% from the prior year, driven by broad strength across products. Rates performance was strong, with increased client activity driven by high issuance-based flows, global political developments, and central bank actions. Credit and Securitized Products revenue improved driven by higher market-making revenue from the secondary market as clients' risk appetite recovered, and due to increased financing activity. Equity Markets revenue was $5.7 billion, up 1%, compared to a strong prior-year. Securities Services revenue was $3.6 billion, down 5% from the prior year, largely driven by lower fees and commissions. Credit Adjustments and Other was a loss of $175 million driven by valuation adjustments, compared with an $11 million gain in the prior-year, which included funding spread gains on fair value option elected liabilities. Noninterest expense was $19.0 billion, down 11% compared with the prior year, driven by lower legal and compensation expenses. JPMorgan Chase & Co./2017 Annual Report 63 Management's discussion and analysis Selected metrics As of or for the year ended December 31, (in millions, except headcount) Selected balance sheet data (period-end) Selected metrics As of or for the year ended December 31, 2017 2016 2015 The provision for credit losses was $563 million, compared to $332 million in the prior year, reflecting a higher allowance for credit losses, including the impact of select downgrades within the Oil & Gas portfolio. Net income was $10.8 billion, flat compared with the prior year, reflecting lower net revenue and higher noninterest expense, offset by a lower provision for credit losses, and a tax benefit resulting from the vesting of employee share- based awards. The current year included a $141 million benefit to net income as a result of the enactment of the TCJA. 812 428 Total nonperforming Trading assets-derivative assets 1,027 878 704 receivables 56,466 63,387 67,263 Allowance for credit losses: Loans: Allowance for loan Loans retained(a) 108,368 111,082 98,331 losses 1,379 1,420 1,258 Loans held-for-sale and Allowance for lending- loans at fair value 4,995 3,812 Total loans 302,514 300,606 342,124 62 110,606 Nonaccrual loans held- Core loans 112,754 115,243 Equity 70,000 64,000 110,084 62,000 for-sale and loans at fair value 109 10 Selected balance sheet data (average) 467 Total nonaccrual loans 576 438 Derivative receivables 130 223 204 Assets $857,060 $ 815,321 $824,208 Trading assets-debt and equity instruments Assets acquired in loan satisfactions 85 79 812 113,363 2017 compared with 2016 Total net revenue Noninterest revenue 24,375 24,325 4,467 1,012 23,693 Net interest income 10,118 10,891 Total net revenue (a)(b) 34,493 35,216 9,849 33,542 Provision for credit losses (45) 563 332 Noninterest expense Compensation expense 9,535 9,546 Noncompensation expense 9,708 9,446 Total noninterest expense 19,243 18,992 9,973 11,388 21,361 Income before income tax 1,169 572 All other income 4,062 Mortgage servicing-related matters The Firm has resolved the majority of the consent orders and settlements into which it entered with federal and state governmental agencies and private parties related to mortgage servicing, origination, and residential mortgage- backed securities activities. On January 12, 2018, the Board of Governors of the Federal Reserve System terminated its mortgage servicing-related Consent Order with the Firm, which had been outstanding since April 2011. Some of the remaining obligations are overseen by an independent reviewer, who publishes periodic reports detailing the Firm's compliance with the obligations. JPMorgan Chase & Co./2017 Annual Report 61 52 Management's discussion and analysis CORPORATE & INVESTMENT BANK The Corporate & Investment Bank, which consists of Banking and Markets & Investor Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Investor Services is a global market-maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Investor Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. Selected income statement data 2017 2016 2015 expense Year ended December 31, Revenue Investment banking fees $ 7,192 Principal transactions 10,873 11,089 Lending- and deposit-related fees 1,531 1,581 $ 6,424 $ 6,736 9,905 1,573 Asset management, administration and commissions 4,207 (in millions) (a) Consists primarily of credit valuation adjustments ("CVA") managed centrally within CIB, funding valuation adjustments ("FVA”) and debit valuation adjustments ("DVA") on derivatives. Results are primarily reported in principal transactions revenue. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets. For additional information, see Accounting and Reporting Developments on pages 141-144 and Notes 2, 3 and 23. 15,295 4,482 1,208 1,461 Total Banking 12,289 10,801 11,468 Other(a) 12,812 15,259 12,592 Equity Markets 5,703 5,740 5,694 Securities Services 3,917 3,591 3,777 Credit Adjustments & Other(a) (228) (175) 11 Total Markets & Investor Services 22,204 $34,493 24,415 $35,216 $33,542 22,074 1,429 Lending 3,631 3,643 15,661 4,846 11,849 3,759 Net income(a) $ 10,813 $ 10,815 $ 8,090 (a) The full year 2017 results reflect the impact of the enactment of the TCJA including a decrease to net revenue of $259 million and a benefit to net income of $141 million. For additional information related to the impact of the TCJA, see Note 24. (b) Included tax-equivalent adjustments, predominantly due to income tax credits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; and tax-exempt income from municipal bonds of $2.4 billion, $2.0 billion and $1.7 billion for the years ended December 31, 2017, 2016 and 2015, respectively. Selected income statement data Year ended December 31, (in millions, except ratios) Financial ratios Return on equity Overhead ratio 2017 2016 2015 14% Income tax expense 16% 56 54 64 Compensation expense as percentage of total net 28 27 30 revenue Revenue by business Investment Banking Treasury Services $ 6,688 $ 5,950 $ 6,376 4,172 12% 114,894 Fixed Income Markets 113,006 8.1% #1 7.9% #1 7.8% (a) Source: Dealogic as of January 1, 2018. Reflects the ranking of revenue wallet and market share. (b) Long-term debt rankings include investment-grade, high-yield, supranationals, sovereigns, agencies, covered bonds, asset-backed securities ("ABS") and mortgage-backed securities ("MBS"); and exclude money market, short-term debt, and U.S. municipal securities. (c) Global equity and equity-related ranking includes rights offerings and Chinese A-Shares. (d) Global M&A reflect the removal of any withdrawn transactions. U.S. M&A revenue wallet represents wallet from client parents based in the U.S. (e) Global investment banking fees exclude money market, short-term debt and shelf deals. Markets revenue The following table summarizes select income statement data for the Markets businesses. Markets includes both Fixed Income Markets and Equity Markets. Markets revenue consists of principal transactions, fees, commissions and other income, as well as net interest income. The Firm assesses its Markets business performance on a total revenue basis, as offsets may occur across revenue line items. For example, securities that generate net interest income may be risk-managed by derivatives that are recorded in principal transactions. For a description of the composition of these income statement line items, see Notes 6 and 7. Principal transactions reflects revenue on financial instruments and commodities transactions that arise from client-driven market making activity. Principal transactions revenue includes amounts recognized upon executing new transactions with market participants, as well as "inventory- related revenue", which is revenue recognized from gains and losses on derivatives and other instruments that the Firm has been holding in anticipation of, or in response to, client demand, and changes in the fair value of instruments used by the Firm to actively manage the risk exposure arising from such inventory. Principal transactions revenue recognized upon executing new transactions with market participants is driven by many factors including the level of client activity, the bid-offer spread (which is the difference between the price at which a market participant is willing to sell an instrument to the Firm and the price at which another market participant is willing to buy it from the Firm, and vice versa), market liquidity and volatility. These factors are interrelated and sensitive to the same factors that drive inventory-related revenue, which include general market conditions, such as interest rates, foreign exchange rates, credit spreads, and equity and commodity prices, as well as other macroeconomic conditions. For the periods presented below, the predominant source of principal transactions revenue was the amount recognized upon executing new transactions. 2017 2016 2015 Year ended December 31, Fixed (in millions, except where otherwise noted) Income Markets Principal transactions $ Lending- and deposit-related fees Equity Markets 7,393 $ 3,855 $ 11,248 $ 191 6 197 Total Markets Fixed Income Markets #1 10.8 2 11.9 1 11.7 2 7.1 1 11.7 2 8.6 2 9.2 2 2 6.9 11.3 Equity Markets 8.3 8.4 9.8 2 9.9 1 9.5 1 9.3 1 7.5 1 11.3 2 2 11.1 Total Markets Markets 9,969 5,290 $ 15,259 $ 4,696 1,044 5,740 $ 14,665 6,334 8,330 4,658 12,988 20,999 $ 4,262 1,036 12,592 $ 5,694 $ 5,298 18,286 Loss days (b) 4 0 2 (a) Declines in Markets net interest income in 2017 were driven by higher funding costs. (b) Loss days represent the number of days for which Markets posted losses. The loss days determined under this measure differ from the disclosure of daily market risk-related gains and losses for the Firm in the value-at-risk ("VaR") back-testing discussion on pages 123-125. JPMorgan Chase & Co./2017 Annual Report 65 Management's discussion and analysis Selected metrics As of or for the year ended December 31, (in millions, except where otherwise noted) Assets under custody ("AUC") by asset class (period-end) (in billions): Fixed Income Core loans 770 (84) 854 1,027 Equity Markets Total Markets 8,347 $ 3,130 $ 11,477 220 222 $ 6,899 $ 3,038 $ 9,937 2 194 194 administration and commissions 390 All other income 436 Noninterest revenue 8,410 Fixed Income 1,635 (21) 5,475 388 1,551 1,939 383 1,704 2,087 Net interest income (a) 4,402 Total net revenue $ 12,812 $ 415 13,885 228 4,630 5,703 $ 18,515 1,014 13 2,025 2 Asset management, 2 excluding trade finance and conduits (c) 1.92 1.86 1.88 Allowance for loan losses to nonaccrual loans retained(a) 170 304 294 Nonaccrual loans to total period-end loans 0.72 0.50 0.40 Investment banking fees (a) Allowance for loan losses of $316 million, $113 million and $177 million were held against these nonaccrual loans at December 31, 2017, 2016 and 2015, respectively. (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. (c) Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB's allowance coverage ratio. Year ended December 31, (in millions) Advisory Equity underwriting 2017 2016 2015 period-end loans retained, Allowance for loan losses to 1.18 1.27 114,455 10.9 4,572 102,903 102,142 related commitments 727 801 569 Total allowance for credit losses 2,106 2,221 1,827 Net charge-off/(recovery) $ Equity 64,000 62,000 rate(b) 0.07% 0.15% (0.02)% Headcount 51,181 48,748 49,067 Allowance for loan losses to period-end loans (a) Loans retained includes credit portfolio loans, loans held by consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for- investment loans and overdrafts. retained 70,000 2,150 $ 1.27 2,110 $ 1,159 Loan syndications Global U.S. Global investment banking fees (e) 2017 2016 2015 Rank Share Rank Share Rank Share #1 7.4% #1 U.S. #1 1 11.2 1 11.9 1 11.5 1 7.6 1 6.7 1,396 1 8.1 7.6% Global 7.0% 7,192 $ M&A(d) 3,646 3,155 3,169 Total investment banking fees (a) Includes loans syndication. $ 6,424 $ 6,736 64 Debt underwriting (a) 1,434 JPMorgan Chase & Co./2017 Annual Report 442 Year ended December 31, U.S. Global(c) Equity and equity-related U.S. League table results - wallet share Global Long-term debt(b) U.S. Global Debt, equity and equity-related Based on fees(a) 2,133 1,589 2,182 Headcount 35,261 32,358 1,653 $ (493) 760 267 2017 compared with 2016 Net loss was $1.6 billion, compared with a net loss of $704 million in the prior year. The current year net loss included a $2.7 billion increase to income tax expense related to the impact of the TCJA. Net revenue was $1.1 billion, compared with a loss of $487 million in the prior year. The increase in current year net revenue was driven by a $645 million benefit from a legal settlement with the FDIC receivership for Washington Mutual and with Deutsche Bank as trustee of certain Washington Mutual trusts and by the net impact of higher interest rates. Core loans(d) Net interest income was $55 million, compared with a loss of $1.4 billion in the prior year. The gain in the current year was primarily driven by higher interest income on deposits with banks due to higher interest rates and balances, partially offset by higher interest expense on long-term debt primarily driven by higher interest rates. 2016 compared with 2015 29,617 2,187 (715) 11 1,653 1,140 Net loss was $704 million, compared with net income of $2.4 billion in the prior year. Total net revenue Net income/(loss) Treasury and CIO Other Corporate $ (787) 300 (487) $ 60 (1,703) (235) 2,672 Total net income/(loss) $ (1,643) $ (704) $ 2,437 Total assets (period-end) $781,478 $ 799,426 $ 768,204 Loans (period-end) 1,592 Net revenue was a loss of $487 million, compared with a gain of $267 million in the prior year. The prior year included a $514 million benefit from a legal settlement. 50,044 The prior year reflected tax benefits of $2.6 billion predominantly from the resolution of various tax audits. 132 $ 190 219,345 226,892 264,758 47,927 51,358 Investment securities portfolio (average) 267,272 278,250 314,802 200,247 236,670 50,168 574 238,704 47,733 (78) $ Net interest income was a loss of $1.4 billion, compared with a loss of $533 million in the prior year. The loss in the current year was primarily driven by higher interest expense on long-term debt and lower investment securities balances during the year, partially offset by higher interest income on deposits with banks and securities purchased under resale agreements as a result of higher interest rates. Noninterest expense was $462 million, a decrease of $515 million from the prior year driven by lower legal expense, partially offset by higher compensation expense. $ 2016 (a) Included revenue related to a legal settlement of $645 million for the year ended December 31, 2017. (b) Included tax-equivalent adjustments, predominantly due to tax-exempt income from municipal bond investments of $905 million, $885 million and $839 million for the years ended December 31, 2017, 2016 and 2015, respectively. (c) Included legal expense/(benefit) of $(593) million, $(385) million and $832 million for the years ended December 31, 2017, 2016 and 2015, respectively. (d) Average core loans were $1.6 billion, $1.9 billion and $2.5 billion for the years ended December 31, 2017, 2016 and 2015, respectively. JPMorgan Chase & Co./2017 Annual Report 73 Management's discussion and analysis Treasury and CIO overview Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding and structural interest rate and foreign exchange risks, as well as executing the Firm's capital plan. The risks managed by Treasury and CIO arise from the activities undertaken by the Firm's four major reportable business segments to serve their respective client bases, which generate both on- and off-balance sheet assets and liabilities. Treasury and CIO seek to achieve the Firm's asset-liability management objectives generally by investing in high- quality securities that are managed for the longer-term as part of the Firm's investment securities portfolio. Treasury and CIO also use derivatives to meet the Firm's asset- liability management objectives. For further information on derivatives, see Note 5. The investment securities portfolio primarily consists of agency and nonagency mortgage- backed securities, U.S. and non-U.S. government securities, obligations of U.S. states and municipalities, other ABS and corporate debt securities. At December 31, 2017, the investment securities portfolio was $248.0 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and where not available, based primarily upon internal ratings that correspond to ratings as defined by S&P and Moody's). See Note 10 for further information on the details of the Firm's investment securities portfolio. For further information on liquidity and funding risk, see Liquidity Risk Management on pages 92-97. For information on interest rate, foreign exchange and other risks, see Market Risk Management on pages 121-128. Selected income statement and balance sheet data As of or for the year ended December 31, (in millions) Securities gains/(losses) AFS investment securities (average) HTM investment securities (average) 2017 2015 Other Corporate 1,803 Treasury and CIO 12 (a) Regional revenue is based on the domicile of the client. JPMorgan Chase & Co./2017 Annual Report CORPORATE The Corporate segment consists of Treasury and Chief Investment Office and Other Corporate, which includes corporate staff units and expense that is centrally managed. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding and structural interest rate and foreign exchange risks, as well as executing the Firm's capital plan. The major Other Corporate units include Real Estate, Enterprise Technology, Legal, Finance, Human Resources, Internal Audit, Risk Management, Compliance, Oversight & Controls, Corporate Responsibility and various Other Corporate groups. Selected income statement data Year ended December 31, (in millions, except headcount) 2017 2016 2015 Revenue Principal transactions 284 $ 210 $ 72 Securities gains/(losses) 2,350 $ 173 49,073 177 Latin America/Caribbean 154 114 110 Total international client assets 820 650 634 North America Total client assets 1,969 1,716 2,789 $ 2,453 $ 566 (66) 41 190 501 462 977 Income/(loss) before income tax benefit 639 (945) Income tax expense/(benefit) 2,282 (241) Net income/(loss) $ (1,643) $ (704) $ (700) (3,137) 2,437 Total net revenue Noninterest expense (c) 140 (10) Provision for credit losses All other income/(loss) (a) 867 588 569 Noninterest revenue 1,085 938 Net interest income 55 (1,425) 800 (533) Total net revenue (b) 1,140 (487) 267 (4) Investment securities portfolio (period-end) Risk Identification 286,838 Chief Risk Officer Asset & Wealth Management Risk Committee Firmwide Capital Governance Committee Firmwide Head of Human Resources Valuation Firmwide Asset Liability Committee Commercial Banking Risk Committee Consumer & Community Banking Risk Committee Corporate & Investment Bank Risk Committee Line of Business Fiduciary Risk Committees (c) Line of Business Estimations Risk Committees (c) Governance Forum Head of Corporate Responsibility Chief Information Officer General Counsel In addition, there are other functions that contribute to the firmwide control environment including Finance, Human Resources, Legal, and Corporate Oversight & Control. JPMorgan Chase & Co./2017 Annual Report 77 77 Management's discussion and analysis The independent status of the IRM function is supported by a governance structure that provides for escalation of risk issues to senior management, the Firmwide Risk Committee, and the Board of Directors, as appropriate. The chart below illustrates the Board of Directors and key senior management level committees in the Firm's risk governance structure. In addition, there are other committees, forums and paths of escalation that support the oversight of risk, not shown in the chart below. Other Board Committees (a) Board of Directors Directors' Risk Policy Committee Audit Committee Operating Committee Chief Executive Officer Line of Business CEOs (b) Chief Financial Officer Line of Business Reputation Risk Committees (c) Line of Business, Corporate Function and Regional Control Committees Firmwide Risk Committee CIO, Treasury & Corporate The Firmwide Control Committee ("FCC") provides a forum for senior management to review and discuss firmwide operational risks, including existing and emerging issues and operational risk metrics, and to review operational risk management execution in the context of the Operational Risk Management Framework ("ORMF"). The ORMF provides the framework for the governance, risk identification and assessment, measurement, monitoring and reporting of operational risk. The FCC is co-chaired by the Chief Control Officer and the Firmwide Risk Executive for Operational Risk Governance. The FCC relies on the prompt escalation of operational risk and control issues from businesses and functions as the primary owners of the operational risk. Operational risk and control issues may be escalated by business or function control committees to the FCC, which in turn, may escalate to the FRC, as appropriate. Among the Firm's senior management-level committees that are primarily responsible for key risk-related functions are: The Firmwide Risk Committee ("FRC") is the Firm's highest management-level risk committee. It provides oversight of the risks inherent in the Firm's businesses. The FRC is co- chaired by the Firm's CEO and CRO. The FRC serves as an escalation point for risk topics and issues raised by its members, the Line of Business Risk Committees, Firmwide Control Committee, Firmwide Fiduciary Risk Governance Committee, Firmwide Estimations Risk Committee, Culture and Conduct Risk Committee and regional Risk Committees, as appropriate. The FRC escalates significant issues to the DRPC, as appropriate. The Compensation & Management Development Committee ("CMDC") assists the Board in its oversight of the Firm's compensation programs and reviews and approves the Firm's overall compensation philosophy, incentive compensation pools, and compensation practices consistent with key business objectives and safety and soundness. The CMDC reviews Operating Committee members' performance against their goals, and approves their compensation awards. The CMDC also periodically reviews the Firm's diversity programs and management development and succession planning, and provides oversight of the Firm's culture and conduct programs. The Audit Committee of the Board assists the Board in its oversight of management's responsibilities to assure that there is an effective system of controls reasonably designed to safeguard the assets and income of the Firm, assure the integrity of the Firm's financial statements and maintain compliance with the Firm's ethical standards, policies, plans and procedures, and with laws and regulations. In addition, the Audit Committee assists the Board in its oversight of the Firm's independent registered public accounting firm's qualifications, independence and performance, and of the performance of the Firm's Internal Audit function. JPMorgan Chase & Co./2017 Annual Report 78 The Directors' Risk Policy Committee of the Board oversees the Firm's global risk management framework and approves the primary risk management policies of the Firm. The Committee's responsibilities include oversight of management's exercise of its responsibility to assess and manage the Firm's risks, and its capital and liquidity planning and analysis. Breaches in risk appetite, liquidity issues that may have a material adverse impact on the Firm and other significant risk-related matters are escalated to the DRPC. The Board of Directors provides oversight of risk principally through the DRPC, the Audit Committee and, with respect to compensation and other management-related matters, the Compensation & Management Development Committee. Each committee of the Board oversees reputation risk and conduct risk issues within its scope of responsibility. The Firm's Operating Committee, which consists of the Firm's CEO, CRO, CFO and other senior executives, is the ultimate management escalation point in the Firm and may refer matters to the Firm's Board of Directors. The Operating Committee is accountable to the Firm's Board of Directors. (d) Each Board committee oversees conduct risk within the scope of its responsibilities. (a) Other Board Committees include the Compensation & Management Development Committee, Corporate Governance & Nominating Committee and Public Responsibility Committee. (b) The Line of Business CEOS for CIB and CCB are also the Firm's Co-Presidents and Co-Chief Operating Officers. (c) As applicable. Culture and Conduct Risk Committee (d) Internal Audit 225 Committee The Firmwide Fiduciary Risk Governance Committee ("FFRGC") is a forum for risk matters related to the Firm's fiduciary activities. The FFRGC oversees the firmwide fiduciary risk governance framework, which supports the consistent identification and escalation of fiduciary risk issues by the relevant lines of business; approves risk or compliance policy exceptions requiring FFRGC approval; approves the scope and/or expansion of the Firm's fiduciary framework; and reviews metrics to track fiduciary activity and issue resolution Firmwide. The FFRGC is co-chaired by the Asset Management CEO and the Asset & Wealth Management CRO. The FFRGC escalates significant fiduciary issues to the FRC, the DRPC and the Audit Committee, as appropriate. The Internal Audit function operates independently from other parts of the Firm and performs independent testing and evaluation of firmwide processes and controls across the entire enterprise as the Firm's "third line of defense" in managing risk. The Internal Audit Function is headed by the General Auditor, who reports to the Audit Committee. The Firmwide Estimations Risk Committee ("FERC") reviews and oversees governance and execution activities related to models and certain analytical and judgment based estimations, such as those used in risk management, budget forecasting and capital planning and analysis. The FERC is chaired by the Firmwide Risk Executive for Model Risk Governance and Review. The FERC serves as an escalation channel for relevant topics and issues raised by its members and the Line of Business Estimation Risk Committees. The FERC escalates significant issues to the FRC, as appropriate. The Culture and Conduct Risk Committee ("CCRC") provides oversight of culture and conduct initiatives to develop a more holistic view of conduct risks and to connect key programs across the Firm to identify opportunities and emerging areas for focus. The CCRC is co-chaired by the Chief Culture & Conduct Officer and the Conduct Risk Compliance Executive. The CCRC escalates significant issues to the FRC, as appropriate. In addition, each line of business and function is required to have a Control Committee. These control committees oversee the control environment of their respective business or function. As part of that mandate, they are responsible for reviewing data which indicates the quality and stability of the processes in a business or function, reviewing key operational risk issues and focusing on processes with shortcomings and overseeing process remediation. These committees escalate issues to the FCC, as appropriate. Risk Committee Regional Risk Committees Firmwide Fiduciary Risk Governance Committee Firmwide Estimations Risk Committee Firmwide Control maintains the central repository and reviews and challenges the first line's identification of risks. defense, at a firmwide level, establishes the risk identification framework, coordinates the process, The Firm has a Risk Identification process in which the first line of defense identifies material risks inherent to the Firm, catalogs them in a central repository and reviews the most material risks on a regular basis. The second line of In addition, the JPMorgan Chase Bank, N.A. Board of Directors is responsible for the oversight of management of the Bank. The JPMorgan Chase Bank, N.A. Board accomplishes this function acting directly and through the principal standing committees of the Firm's Board of Directors. Risk and control oversight on behalf of JPMorgan Chase Bank N.A. is primarily the responsibility of the DRPC and the Audit Committee of the Firm's Board of Directors, respectively, and, with respect to compensation and other management-related matters, the Compensation & Management Development Committee of the Firm's Board of Directors. The Firmwide Valuation Governance Forum ("VGF") is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The VGF is chaired by the Firmwide head of the Valuation Control Group ("VCG") under the direction of the Firm's Controller, and includes sub-forums covering the Corporate & Investment Bank, Consumer & Community Banking, Commercial Banking, Asset & Wealth Management and certain corporate functions, including Treasury and CIO. The Firmwide Capital Governance Committee, chaired by the Head of the Regulatory Capital Management Office, is responsible for reviewing the Firm's Capital Management Policy and the principles underlying capital issuance and distribution alternatives and decisions. The Committee oversees the capital adequacy assessment process, including the overall design, scenario development and macro assumptions, and ensures that capital stress test programs are designed to adequately capture the risks specific to the Firm's businesses. The Firmwide Asset Liability Committee ("ALCO"), chaired by the Firm's Treasurer and Chief Investment Officer under the direction of the CFO, monitors the Firm's balance sheet, liquidity risk and structural interest rate risk. ALCO reviews the Firm's overall structural interest rate risk position, and the Firm's funding requirements and strategy. ALCO is responsible for reviewing and approving the Firm's Funds Transfer Pricing Policy (through which lines of business "transfer" interest rate risk and liquidity risk to Treasury and CIO), the Firm's Intercompany Funding and Liquidity Policy and the Firm's Contingency Funding Plan. Management's discussion and analysis 79 JPMorgan Chase & Co./2017 Annual Report Line of Business and Regional Risk Committees review the ways in which the particular line of business or the business operating in a particular region could be exposed to adverse outcomes with a focus on identifying, accepting, escalating and/or requiring remediation of matters brought to these committees. These committees may escalate to the FRC, as appropriate. LOB risk committees are co-chaired by the LOB CEO and the LOB CRO. Each LOB risk committee may create sub-committees with requirements for escalation. The regional committees are established similarly, as appropriate, for the region. The IRM function is independent of the businesses and forms "the second line of defense". The IRM function sets and oversees various standards for the risk governance framework, including risk policy, identification, measurement, assessment, testing, limit setting, monitoring and reporting, and conducts independent challenge of adherence to such standards. The Firm places reliance on each of its LOBS and other functional areas giving rise to risk. Each LOB and other functional area giving rise to risk is expected to operate within the parameters identified by the IRM function, and within its own management-identified risk and control standards. The LOBS, inclusive of LOB aligned Operations, Technology and Oversight & Controls, are the "first line of defense" in identifying and managing the risk in their activities, including but not limited to applicable laws, rules and regulations. The Firm has an Independent Risk Management (“IRM”) function, which consists of the Risk Management and Compliance organizations. The CEO appoints, subject to DRPC approval, the Firm's CRO to lead the IRM organization and manage the risk governance framework of the Firm. The framework is subject to approval by the DRPC in the form of the primary risk management policies. The Chief Compliance Officer ("CCO"), who reports to the CRO, is also responsible for reporting to the Audit Committee for the Global Compliance Program. The Firm's Global Compliance Program focuses on overseeing compliance with laws, rules and regulations applicable to the Firm's products and services to clients and counterparties. investment portfolio risk. Market risk is the risk associated with the effect of changes in market factors, such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. Operational risk is the risk associated with inadequate or failed internal processes, people and systems, or from external events and includes compliance risk, conduct risk, legal risk, and estimations and model risk. There may be many consequences of risks manifesting, including quantitative impacts such as reduction in earnings and capital, liquidity outflows, and fines or penalties, or qualitative impacts, such as reputation damage, loss of clients, and regulatory and enforcement actions. JPMorgan Chase & Co./2017 Annual Report 75 15 Management's discussion and analysis The Firm has established Firmwide risk management functions to manage different risk types. The scope of a particular risk management function may include multiple risk types. For example, the Firm's Country Risk Management function oversees country risk which may be a driver of risk or an aggregation of exposures that could give rise to multiple risk types such as credit or market risk. The following sections discuss how the Firm manages the key risks that are inherent in its business activities. Risk Oversight Strategic risk Definition The risk associated with the Firm's current and future business plans and objectives. Page references 81 Capital risk The risk that the Firm has an insufficient level and composition of capital to support the Firm's business activities and associated risks during normal economic environments and under stressed conditions. 82-91 Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments, including consumer credit risk, wholesale credit risk, and Liquidity risk Strategic risk is the risk associated with the Firm's current and future business plans and objectives, including capital risk, liquidity risk, and the impact to the Firm's reputation. The Firm's risks are generally categorized in the following four risk types: 287,777 AFS investment securities (period-end) HTM investment securities (period-end) 74 JPMorgan Chase & Co./2017 Annual Report ENTERPRISE-WIDE RISK MANAGEMENT Risk is an inherent part of JPMorgan Chase's business activities. When the Firm extends a consumer or wholesale loan, advises customers on their investment decisions, makes markets in securities, or offers other products or services, the Firm takes on some degree of risk. The Firm's overall objective is to manage its businesses, and the associated risks, in a manner that balances serving the interests of its clients, customers and investors and protects the safety and soundness of the Firm. • The Firm believes that effective risk management requires: Acceptance of responsibility, including identification and escalation of risk issues, by all individuals within the Firm; • Ownership of risk identification, assessment, data and management within each of the lines of business and corporate functions; and Firmwide structures for risk governance. The Firm strives for continual improvement through efforts to enhance controls, ongoing employee training and development, talent retention, and other measures. The Firm follows a disciplined and balanced compensation framework with strong internal governance and independent Board oversight. The impact of risk and control issues are carefully considered in the Firm's performance evaluation and incentive compensation processes. Firmwide Risk Management is overseen and managed on an enterprise-wide basis. The Firm's approach to risk management involves understanding drivers of risks, risk types, and impacts of risks. Drivers of risk include, but are not limited to, the economic environment, regulatory or government policy, competitor or market evolution, business decisions, process or judgment error, deliberate wrongdoing, dysfunctional markets, and natural disasters. • 247,980 Reputation risk 92-97 Compliance risk The risk of failure to comply with applicable laws, rules, and regulations. 134 Conduct risk The risk that any action or inaction by an employee of the Firm could lead to unfair client/customer outcomes, compromise the Firm's reputation, impact the integrity of the markets in which the Firm operates, or reflect poorly on the Firm's culture. 135 Legal risk The risk of loss primarily caused by the actual or alleged failure to meet legal obligations that arise from the rule of law in jurisdictions in which the Firm operates, agreements with clients and customers, and products and services offered by the Firm. 136 Estimations and Model The risk of the potential for adverse consequences from decisions based on incorrect or misused estimation outputs. risk 137 76 JPMorgan Chase & Co./2017 Annual Report Governance and oversight The Firm's overall appetite for risk is governed by a “Risk Appetite" framework. The framework and the Firm's risk appetite are set and approved by the Firm's Chief Executive Officer ("CEO"), Chief Financial Officer ("CFO") and Chief Risk Officer ("CRO"). LOB-level risk appetite is set by the respective LOB CEO, CFO and CRO and is approved by the Firm's CEO, CFO and CRO. Quantitative parameters and qualitative factors are used to monitor and measure the Firm's capacity to take risk consistent with its stated risk appetite. Quantitative parameters have been established to assess select strategic risks, credit risks and market risks. Qualitative factors have been established for select operational risks, and for reputation risks. Risk Appetite results are reported quarterly to the Board of Directors' Risk Policy Committee ("DRPC"). 131-133 The risk that the Firm will be unable to meet its contractual and contingent financial obligations as they arise or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets and liabilities. The potential that an action, inaction, transaction, investment or event will reduce trust in the Firm's integrity or competence by its various constituents, including clients, counterparties, investors, regulators, employees and the broader public. The risk associated with inadequate or failed internal processes, people and systems, or from external events. 129-130 98 Consumer credit risk The risk associated with the default or change in credit profile of a customer. Wholesale credit risk The risk associated with the default or change in credit profile of a client or counterparty. Investment portfolio risk Market risk The risk associated with the loss of principal or a reduction in expected returns on investments arising from the investment securities portfolio held by Treasury and CIO in connection with the Firm's balance sheet or asset-liability management objectives or from principal investments managed in various lines of business in predominantly privately- held financial assets and instruments. The risk associated with the effect of changes in market factors, such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. 102-107 108-116 120 121-128 Country risk The framework for monitoring and assessing how financial, economic, political or other significant developments adversely affect the value of the Firm's exposures related to a particular country or set of countries. Operational risk 351 1,771 441 $ 10 4 5 Total allowance for credit losses 300 278 Allowance for lending- related commitments 271 0.01% 0.01% 0.01% Allowance for loan losses to period-end loans 0.22 0.23 Net charge-off rate 266 274 290 Equity Credit data and quality statistics Net charge-offs $ 14 $ 16 $ 12 Nonaccrual loans 375 390 218 Allowance for credit losses: Allowance for loan losses 0.24 Allowance for loan losses to nonaccrual loans 77 70 Client assets (continued) Year ended December 31, (in billions) 2017 2016 2015 Assets under management rollforward Beginning balance Net asset flows: Liquidity Fixed income Equity Multi-asset and alternatives Market/performance/other impacts Ending balance, December 31 Client assets rollforward Beginning balance Net asset flows Market/performance/other impacts $ 1,771 $ 2015 Deposits 2016 Client assets 122 Nonaccrual loans to period- end loans 0.29 0.33 0.20 (a) Represents the "overall star rating" derived from Morningstar for the U.S., the U.K., Luxembourg, Hong Kong and Taiwan domiciled funds; and Nomura "star rating" for Japan domiciled funds. Includes only Asset Management retail open-ended mutual funds that have a rating. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. (b) The prior period amounts have been revised to conform with the current period presentation. (c) Quartile ranking sourced from: Lipper for the U.S. and Taiwan domiciled funds; Morningstar for the U.K., Luxembourg and Hong Kong domiciled funds; Nomura for Japan domiciled funds and Fund Doctor for South Korea domiciled funds. Includes only Asset Management retail open-ended mutual funds that are ranked by the aforementioned sources. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. 71 Management's discussion and analysis Client assets 2017 compared with 2016 Client assets were $2.8 trillion, an increase of 14% compared with the prior year. Assets under management were $2.0 trillion, an increase of 15% from the prior year reflecting higher market levels, and net inflows into long- term and liquidity products. 2016 compared with 2015 Client assets were $2.5 trillion, an increase of 4% compared with the prior year. Assets under management were $1.8 trillion, an increase of 3% from the prior year reflecting inflows into both liquidity and long-term products and the effect of higher market levels, partially offset by asset sales at the beginning of 2016. 2017 Core loans Loans Equity 3 years Loans Core loans Deposits 60% 875 63% 2015 52% 287 80 64 54 62 75 72 1 year 78 quartile:(c) % of JPM mutual fund assets rated as 4- or 5-star (a)(b) Wealth Management offers investment advice and wealth management, including investment management, capital markets and risk management, tax and estate planning, banking, lending and specialty-wealth advisory services. AWM's client segments consist of the following: Private Banking clients include high- and ultra-high-net-worth individuals, families, money managers, business owners and small corporations worldwide. Institutional clients include both corporate and public institutions, endowments, foundations, nonprofit organizations and governments worldwide. Retail clients include financial intermediaries and individual investors. Asset Management has two high-level measures of its overall fund performance. • Percentage of mutual fund assets under management in funds rated 4- or 5-star: Mutual fund rating services rank funds based on their risk-adjusted performance over various periods. A 5-star rating is the best rating and represents the top 10% of industry-wide ranked funds. A 4-star rating represents the next 22.5% of industry-wide ranked funds. A 3-star rating represents the next 35% of industry- wide ranked funds. A 2-star rating represents the next 22.5% of industry-wide ranked funds. A 1-star rating is the worst rating and represents the bottom 10% of industry-wide ranked funds. The "overall Morningstar rating" is derived from a weighted average of the performance associated with a fund's three-, five- and ten-year (if applicable) Morningstar Rating metrics. For U.S. domiciled funds, separate star ratings are given at the individual share class level. The Nomura "star rating" is based on three-year risk-adjusted performance only. Funds with fewer than three years of history are not rated and hence excluded from this analysis. All ratings, the assigned peer categories and the asset values used to derive this analysis are sourced from these fund rating providers mentioned in footnote (a). The data providers re-denominate the asset values into U.S. dollars. This % of AUM is based on star ratings at the share class level for U.S. domiciled funds, and at a "primary share class" level to represent the star rating of all other funds except for Japan where Nomura provides ratings at the fund level. The "primary share class", as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. • Percentage of mutual fund assets under management in funds ranked in the 1st or 2nd quartile (one, three and five years): All quartile rankings, the assigned peer categories and the asset values used to derive this analysis are sourced from the fund ranking providers mentioned in footnote (c). Quartile rankings are done on the net-of-fee absolute return of each fund. The data providers re- denominate the asset values into U.S. dollars. This % of AUM is based on fund performance and associated peer rankings at the share class level for U.S. domiciled funds, at a "primary share class" level to represent the quartile ranking of the U.K., Luxembourg and Hong Kong funds and at the fund level for all other funds. The "primary share class", as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). Where peer group rankings given for a fund are in more than one "primary share class" territory both rankings are included to reflect local market competitiveness (applies to "Offshore Territories" and "HK SFC Authorized" funds only). The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. JPMorgan Chase & Co./2017 Annual Report Selected metrics As of or for the year ended December 31, (in millions, except ranking data and ratios) 2017 2016 % of JPM mutual fund assets ranked in 1st or 2nd 1,723 $ 1,744 5 years(b) 79 Total assets $144,206 123,464 $ 132,875 $ 129,743 112,876 107,418 123,464 112,876 107,418 148,982 153,334 149,525 9,000 9,000 9,000 Selected balance sheet data (average) 83 9,000 9,000 79 Selected balance sheet data (period-end) Total assets $151,909 $ 138,384 $ 131,451 130,640 118,039 111,007 130,640 118,039 111,007 146,407 161,577 146,766 9,000 359 $ 9 36 816 Assets under management Retail 540 467 470 869 Total assets under management $ 1,771 $ 1,723 Europe/Middle East/Africa Asia/Pacific $ 384 $ 309 $ 302 160 2,034 $ 968 Institutional 437 $ 166 $ 154 $ 172 North America 8,891 8,393 8,248 Assets by client segment Total net revenue $ 12,918 $ 12,045 $ 12,119 Private Banking $ 526 $ 435 $ 123 123 Latin America/Caribbean 61 North America 2,350 1,429 1,294 1,253 Total assets under management $ 2,034 $ 1,771 $ 1,723 (a) The prior period amounts have been revised to conform with the current period presentation. Client assets (b) Represents assets under management, as well as client balances in brokerage accounts. Europe/Middle East/Africa Asia/Pacific $ 476 Alternatives client assets (b) 470 605 45 45 Private Banking $ 1,256 $ 1,098 $ 1,050 Institutional 990 Retail Total client assets $ 543 2,789 $ 886 469 2,453 $ 824 Total international assets under management 477 3,871 3,652 4,027 27 243 40 (64) December 31, (in billions) Assets by asset class Ending balance, December 31 $ 2,789 $ 2,453 $ 2,350 Liquidity(a) $ 459 $ 436 $ 430 Fixed income(a) 2,387 474 2,350 $ 63 $ 2,453 $ 30 (8) (11) (29) 1 43 22 22 186 1 (36) $ 2,034 $ 1,771 $ 1,723 93 24 420 International metrics 682 627 Total net revenue (in millions) (a) Europe/Middle East/Africa $ 2,021 $ Total client assets $ 2,789 $ 2,453 $ 2,350 Asia/Pacific Latin America/Caribbean 1,162 844 1,849 $ 1,946 1,077 1,130 726 795 Memo: Total international net revenue 755 376 administration/deposits 2015 Equity 428 351 353 Year ended December 31, Multi-asset and alternatives 673 564 564 Total assets under management 2,034 1,723 (in billions, except where otherwise noted) 2017 2016 Custody/brokerage/ JPMorgan Chase & Co./2017 Annual Report AWM's lines of business consist of the following: Asset Management provides comprehensive global investment services, including asset management, pension analytics, asset-liability management and active risk-budgeting strategies. and invest in its businesses through the cycle and in stressed environments; Increase in Standardized/Advanced Tier 1 capital (420) 1,090 Standardized/Advanced Tier 1 capital at December 31, 2017 Standardized Tier 2 capital at December 31, 2016 Change in long-term debt and other instruments qualifying as Tier 2 Change in qualifying allowance for credit losses Other $ 208,564 $ 30,013 (426) (182) (9) Decrease in Standardized Tier 2 capital (617) JPMorgan Chase & Co./2017 Annual Report 1,510 $ 207,474 Change in CET1 capital 183,244 $ 181,734 Changes related to AOCI 536 (a) Includes the remaining balance of accumulated other comprehensive income ("AOCI") related to AFS debt securities and defined benefit pension and other postretirement employee benefit ("OPEB") plans that will qualify as Basel III CET1 capital upon full phase-in. (b) Predominantly includes regulatory adjustments related to changes in DVA, as well as CET1 deductions for defined benefit pension plan assets and deferred tax assets related to tax attributes, including NOLS. (c) Relates to intangible assets, other than goodwill and MSRs, that are required to be deducted from CET1 capital upon full phase-in. (d) Includes minority interest and the Firm's investments in its own CET1 capital instruments. Net issuance of noncumulative perpetual preferred stock Other $ 29,396 Adjustment related to DVA (b) Changes related to other CET1 capital adjustments(c) Increase in Standardized/Advanced CET1 capital 59 1,510 Standardized/Advanced CET1 capital at December 31, 2017 $ 183,244 Standardized/Advanced Tier 1 capital at December 31, 2016 468 Standardized Tier 2 capital at December 31, 2017 Standardized Total capital at December 31, 2017 Advanced Tier 2 capital at December 31, 2016 Change in long-term debt and other instruments qualifying as Tier 2 Change in qualifying allowance for credit losses Standardized Advanced Year ended December 31, 2017 (in millions) Credit risk RWA Market risk RWA Total RWA The following table presents changes in the components of RWA under Basel III Standardized and Advanced Fully Phased-In for the year ended December 31, 2017. The amounts in the rollforward categories are estimates, based on the predominant driver of the change. Credit risk RWA Operational risk December 31, 2016 (d) (d) $ 1,365,137 $ Market risk RWA $ RWA rollforward 88 $ 237,960 $ 19,052 (426) 317 Other Decrease in Advanced Tier 2 capital (9) (118) Advanced Tier 2 capital at December 31, 2017 Management's discussion and analysis $ 18,934 $ 227,498 (a) Includes a $2.4 billion decrease to net income as a result of the enactment of the TCJA. For additional information related to the impact of the TCJA, see Note 24. (b) Includes DVA related to structured notes recorded in AOCI. (c) Includes the effect from the revaluation of the Firm's net deferred tax liability as a result of the enactment of the TCJA. 86 87 88 Advanced Total capital at December 31, 2017 (1,048) Changes in additional paid-in capital (70) 237,960 $ 237,487 6.5% Tier 1 capital 6.0 8.0 Total capital $ 10.0 Tier 1 leverage 5.0 SLR(a) 5.0 6.0 (a) In the case of the SLR, the Fully Phased-In well-capitalized ratio is effective January 1, 2018. Adjustment in qualifying allowance for credit losses for Advanced Tier 2 capital Advanced Fully Phased-In Tier 2 capital $ Advanced Fully Phased-In Total capital $ 10.0 (a) Represents deferred tax liabilities related to tax-deductible goodwill and identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. Standardized Fully Phased-in Total capital CET1 14,827 $ 15,253 Qualifying allowance for credit losses 14,672 14,854 Other (103) -% (94) BHC IDI Standardized Fully Phased-In Tier 2 capital $ 29,396 $ 30,013 Capital ratios Well-capitalized ratios 127,679 $ 1,492,816 $ (b) Includes the effect from the revaluation of the Firm's net deferred tax liability as a result of the enactment of the TCJA. (10,462) (156) Net income applicable to common equity(a) 22,778 CET1 capital deduction phase-in (b) Intangible assets deduction phase-in (c) Other adjustments to CET1 capital(d) Fully Phased-In CET1 capital 128 (20) Dividends declared on common stock (7,542) (160) (312) Net purchase of treasury stock (13,741) (4) (695) (c) Includes the deduction associated with the permissible holdings of covered funds (as defined by the Volcker Rule). The deduction was not material as of December 31, 2017 and 2016. Standardized/Advanced CET1 capital at December 31, 2016 $ 181,734 Year Ended December 31, (in millions) (10,961) 18,934 $ 227,498 $ 19,052 226,526 98 86 JPMorgan Chase & Co./2017 Annual Report 2017 The following table presents reconciliations of the Firm's Basel III Transitional CET1 capital to the Firm's Basel III Fully Phased-In CET1 capital as of December 31, 2017 and 2016. The following table presents the changes in Basel III Fully Phased-In CET1 capital, Tier 1 capital and Tier 2 capital for the year ended December 31, 2017. (in millions) Transitional CET1 capital AOCI phase-in (a) $ 183,300 $ December 31, December 31, 2017 2016 182,967 Capital rollforward 959,523 $ Model & data changes (a) (8,214) Common stock dividends The Firm's common stock dividend policy reflects JPMorgan Chase's earnings outlook, desired dividend payout ratio, capital objectives, and alternative investment opportunities. On September 19, 2017, the Firm announced that its Board of Directors increased the quarterly common stock dividend to $0.56 per share, effective with the dividend paid on October 31, 2017. The Firm's dividends are subject to the Board of Directors' approval on a quarterly basis. For information regarding dividend restrictions, see Note 20 and Note 25. JPMorgan Chase & Co./2017 Annual Report 89 Management's discussion and analysis The following table shows the common dividend payout ratio based on net income applicable to common equity. Year ended December 31, Common dividend payout ratio Common equity 2017 2016 2015 33% 30% The Firm redeemed $1.6 billion of trust preferred securities in the year ended December 31, 2016. On December 18, 2017, the Delaware trusts that issued seven series of outstanding trust preferred securities were liquidated, $1.6 billion of trust preferred and $56 million of common securities originally issued by those trusts were cancelled, and the junior subordinated debentures previously held by each trust issuer were distributed pro rata to the holders of the corresponding series of trust preferred and common securities. Trust preferred securities For additional information on the Firm's preferred stock, see Note 20. Corporate 79.6 79.6 Total common stockholders' equity $ 229.6 16.0 9.0 88.1 $229.6 $228.1 Planning and stress testing 28% Comprehensive Capital Analysis and Review On June 28, 2017, the Federal Reserve informed the Firm that it did not object, on either a quantitative or qualitative basis, to the Firm's 2017 capital plan. For information on actions taken by the Firm's Board of Directors following the 2017 CCAR results, see Capital actions on pages 89-90. The Firm's CCAR process is integrated into and employs the same methodologies utilized in the Firm's ICAAP process, as discussed below. Internal Capital Adequacy Assessment Process Semiannually, the Firm completes the ICAAP, which provides management with a view of the impact of severe and unexpected events on earnings, balance sheet positions, reserves and capital. The Firm's ICAAP integrates stress testing protocols with capital planning. The process assesses the potential impact of alternative economic and business scenarios on the Firm's earnings and capital. Economic scenarios, and the parameters underlying those scenarios, are defined centrally and applied uniformly across the businesses. These scenarios are articulated in terms of macroeconomic factors, which are key drivers of business results; global market shocks, which generate short-term but severe trading losses; and idiosyncratic operational risk events. The scenarios are intended to capture and stress key vulnerabilities and idiosyncratic risks facing the Firm. However, when defining a broad range of scenarios, actual events can always be worse. Accordingly, management considers additional stresses outside these scenarios, as necessary. ICAAP results are reviewed by management and the Audit Committee. Capital actions Preferred stock Preferred stock dividends declared were $1.7 billion for the year ended December 31, 2017. On October 20, 2017, the Firm issued $1.3 billion of fixed- to-floating rate non-cumulative preferred stock, Series CC, with an initial dividend rate of 4.625%. On December 1, 2017, the Firm redeemed all $1.3 billion of its outstanding 5.50% non-cumulative preferred stock, Series O. The Federal Reserve requires large bank holding companies, including the Firm, to submit a capital plan on an annual basis. The Federal Reserve uses the CCAR and Dodd-Frank Act stress test processes to ensure that large BHCs have sufficient capital during periods of economic and financial stress, and have robust, forward-looking capital assessment and planning processes in place that address each BHC's unique risks to enable it to absorb losses under certain stress scenarios. Through the CCAR, the Federal Reserve evaluates each BHC's capital adequacy and internal capital adequacy assessment processes ("ICAAP"), as well as its plans to make capital distributions, such as dividend payments or stock repurchases. During the year ended December 31, 2017, warrant holders exercised their right to purchase 9.9 million shares of the Firm's common stock. The Firm issued from treasury stock 5.4 million shares of its common stock as a result of these exercises. As of December 31, 2017, 15.0 million warrants remained outstanding, compared with 24.9 million outstanding as of December 31, 2016. Effective June 28, 2017, the Firm's Board of Directors authorized the repurchase of up to $19.4 billion of common equity (common stock and warrants) between July 1, 2017 and June 30, 2018, as part of its annual capital plan. As of December 31, 2017, $9.8 billion of authorized repurchase capacity remained under the common equity repurchase program. The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2017, 2016 and 2015. There were no repurchases of warrants during the years ended December 31, 2017, 2016 and 2015. 7.5% of total leverage exposure + 2.0% buffer Aggregate purchase price of common stock repurchases $15,410 $ 9,082 $ 5,616 The Firm may, from time to time, enter into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it would not otherwise be repurchasing common equity - for example, during internal trading blackout periods. All purchases under Rule 10b5-1 plans must be made according to predefined schedules established when the Firm is not aware of material nonpublic information. The authorization to repurchase common equity will be utilized at management's discretion, and the timing of purchases and the exact amount of common equity that may be repurchased is subject to various factors, including market conditions; legal and regulatory considerations affecting the amount and timing of repurchase activity; the Firm's capital position (taking into account goodwill and intangibles); internal capital generation; and alternative investment opportunities. The repurchase program does not include specific price targets or timetables; may be executed through open market purchases or privately negotiated transactions, or utilizing Rule 10b5-1 plans; and may be suspended by management at any time. long-term debt 6% of RWA (a) Greater of 4.5% of total leverage exposure Method 2 GSIB surcharge (a) RWA is the greater of Standardized and Advanced. The final TLAC rule permanently grandfathered all long- term debt issued before December 31, 2016, to the extent these securities would be ineligible because they contained impermissible acceleration rights or were governed by non- U.S. law. As of December 31, 2017, the Firm was compliant with the requirements under the current rule to which it will be subject on January 1, 2019. 90 JPMorgan Chase & Co./2017 Annual Report + 9.0 Minimum level of eligible Minimum external TLAC Year ended December 31, (in millions) Total number of shares of common stock repurchased 2017 2016 2015 166.6 140.4 Greater of 89.8 TLAC On December 15, 2016, the Federal Reserve issued its final TLAC rule which requires the top-tier holding companies of eight U.S. GSIB holding companies, including the Firm, to maintain minimum levels of external TLAC and external long-term debt that satisfies certain eligibility criteria ("eligible LTD"), effective January 1, 2019. The minimum external TLAC and the minimum level of eligible long-term debt requirements are shown below: 18% of RWA (a) + applicable buffers, including Method 1 GSIB surcharge For additional information regarding repurchases of the Firm's equity securities, see Part II, Item 5: Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities on page 28. Other capital requirements 9.0 Asset & Wealth Management 20.0 (3,977) 16,946 (36,618) (3,866) (40,484) December 31, 2017 $ 1,386,060 20,923 $ 922,905 $ 123,791 $ 400,000 $ 1,446,696 (a) Model & data changes refer to material movements in levels of RWA as a result of revised methodologies and/or treatment per regulatory guidance (exclusive of rule changes). (b) Portfolio runoff for credit risk RWA primarily reflects (under both the Standardized and Advanced approaches) reduced risk from position rolloffs in legacy portfolios in Home Lending, the sale of the student loan portfolio during the second quarter of 2017, and the sale of reverse mortgages in CIB during the third quarter of 2017. (c) Movement in portfolio levels for credit risk RWA refers to changes primarily in book size, composition, credit quality, and market movements; and for market risk RWA refers to changes in position and market movements. (d) The prior period amounts have been revised to conform with the current period presentation. 123,702 $ 1,509,762 $ Supplementary leverage ratio Changes in RWA (5,605) 1,739 (6,475) (14,189) 127,657 $ 1,739 Total RWA 400,000 $ 1,487,180 (12,450) Portfolio runoff(b) (11,934) (13,600) (16,100) (16,100) Movement in portfolio levels(c) 42,737 (5,716) 37,021 (6,329) (13,600) $ The SLR is defined as Tier 1 capital under Basel III divided by the Firm's total leverage exposure. Total leverage exposure is calculated by taking the Firm's total average on- balance sheet assets, less amounts permitted to be deducted for Tier 1 capital, and adding certain off-balance sheet exposures, such as undrawn commitments and derivatives potential future exposure. Total average assets Each business segment is allocated capital by taking into consideration stand-alone peer comparisons and regulatory capital requirements. For 2016, capital was allocated to each business segment for, among other things, goodwill and other intangibles associated with acquisitions effected by the line of business. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. On at least an annual basis, the Firm assesses the level of capital required for each line of business as well as the assumptions and methodologies used to allocate capital. Through the end of 2016, capital was allocated to the lines of business based on a single measure, Basel III Advanced Fully Phased-In RWA. Effective January 1, 2017, the Firm's methodology used to allocate capital to the Firm's business segments was updated. The new methodology incorporates Basel III Standardized Fully Phased-In RWA (as well as Basel III Advanced Fully Phased-In RWA), leverage, the GSIB surcharge, and a simulation of capital in a severe stress environment. The methodology will continue to be weighted towards Basel III Advanced Fully Phased-In RWA because the Firm believes it to be the best proxy for economic risk. The Firm will consider further changes to its capital allocation methodology as the regulatory framework evolves. In addition, under the new methodology, capital is no longer allocated to each line of business for goodwill and other intangibles associated with acquisitions effected by the line of business. The Firm will continue to establish internal ROE targets for its business segments, against which they will be measured, as a key performance indicator. JPMorgan Chase & Co./2017 Annual Report The table below reflects the Firm's assessed level of capital allocated to each line of business as of the dates indicated. Line of business equity (Allocated capital) December 31, (in billions) Line of business equity January 1, 2018 $ Corporate & Investment Bank 51.0 70.0 70.0 2017 2016 $ 51.0 $51.0 64.0 Commercial Banking 20.0 Consumer & Community Banking The following table presents the components of the Firm's Fully Phased-In SLR as of December 31, 2017 and 2016. As of December 31, 2017, JPMorgan Chase Bank, N.A.'s and Chase Bank USA, N.A.'s Fully Phased-In SLRs are approximately 6.7% and 11.8%, respectively. (a) Adjusted average assets, for purposes of calculating the SLR, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. from Tier 1 capital December 31, December 31, 2017 2016 (in millions, except ratio) Tier 1 capital $ 208,564 $ 2,562,155 207,474 2,532,457 Less: Adjustments for deductions (b) Off-balance sheet exposures are calculated as the average of the three month-end spot balances during the reporting quarter. 47,333 2,514,822 Off-balance sheet exposures (b) Total leverage exposure $ 46,977 2,485,480 690,193 707,359 3,205,015 $ 3,192,839 6.5% 6.5% Total adjusted average assets (a) Retain flexibility to take advantage of future investment opportunities; Long-term debt and other instruments qualifying as Tier 2 capital 208,564 $ 8.3% 8.3% 4.0% 8.3% 8.3% 4.0% NA $ 3,204,463 NA $ 3,205,015 ΝΑ 6.5% ΝΑ ΝΑ 6.5% Total leverage exposure SLR(c) Tier 1 leverage ratio (b) $ 2,514,822 $ 2,514,822 12.1% 13.8 12.7% 10.5% 14.4 12.0 15.9 15.9 5.0% (e) 11.0 15.7 14.0 Tier 1 capital ratio Leverage-based capital metrics: Adjusted average assets(a) $ 2,514,270 $ 2,514,270 15.8 December 31, 2016 (in millions, except ratios) Risk-based capital metrics: 181,734 207,474 $ 181,734 237,487 207,474 226,526 (d) (d) 1,483,132 208,112 228,592 1,476,915 1,487,180 (d) (d) 12.3% 12.4% (d) 14.0 1,492,816 9.0 208,112 239,553 $ 182,967 CET1 capital Tier 1 capital Standardized Transitional Fully Phased-In Advanced Minimum capital ratios $ Standardized Minimum capital ratios Total capital Risk-weighted assets CET1 capital ratio Tier 1 capital ratio Total capital ratio $ 182,967 Advanced 14.5 13.9 7.5% Governance and oversight For further information on reputation risk, see Reputation Risk Management on page 98. The Firm's balance sheet strategy, which focuses on risk- adjusted returns, strong capital and robust liquidity, is key to management of strategic risk. For further information on capital risk, see Capital Risk Management on pages 82-91. For further information on liquidity risk see, Liquidity Risk Management on pages 92-97 In the process of developing the strategic initiatives, line of business leadership identify the strategic risks associated with their strategic initiatives and those risks are incorporated into the Firmwide Risk Identification process and monitored and assessed as part of the Firmwide Risk Appetite framework. For further information on Risk Identification, see Enterprise-Wide Risk Management on page 75. For further information on the Risk Appetite framework see, Enterprise-Wide Risk Management on page 77. incorporated in the Firm's budget, and are reviewed by the Board of Directors. These strategic priorities and initiatives are then The Firm's strategic planning process, which includes the development and execution of strategic priorities and initiatives by the Operating Committee and the management teams of the lines of business, is an important process for managing the Firm's strategic risk. Guided by the Firm's How We Do Business ("HWDB") principles, the strategic priorities and initiatives are updated annually and include evaluating performance against prior year initiatives, assessment of the operating environment, refinement of existing strategies and development of new strategies. The Firm's Operating Committee defines the most significant strategic priorities and initiatives, including those of the Firm, the LOBS and the Corporate functions, for the coming year and evaluates performance against the prior year. As part of the strategic planning process, IRM conducts a qualitative assessment of those significant initiatives to determine the impact on the risk profile of the Firm. The Firm's priorities, initiatives and IRM's assessment are provided to the Board for its review. The Operating Committee and the senior leadership of each LOB are responsible for managing the Firm's most significant strategic risks. Strategic risks are overseen by IRM through participation in business reviews, LOB senior management committees, ongoing management of the Firm's risk appetite and limit framework, and other relevant governance forums. The Board of Directors oversees management's strategic decisions, and the DRPC oversees IRM and the Firm's risk management framework. Strategic risk is the risk associated with the Firm's current and future business plans and objectives. Strategic risk includes the risk to current or anticipated earnings, capital, liquidity, enterprise value, or the Firm's reputation arising from adverse business decisions, poor implementation of business decisions, or lack of responsiveness to changes in the industry or external environment. STRATEGIC RISK MANAGEMENT Serve as a source of strength to its subsidiaries; Meet capital distribution objectives; and Maintain sufficient capital resources to operate throughout a resolution period in accordance with the Firm's preferred resolution strategy. These objectives are achieved through the establishment of minimum capital targets and a strong capital governance framework. Capital risk management is intended to be flexible in order to react to a range of potential events. The Firm's minimum capital targets are based on the most binding of three pillars: an internal assessment of the Firm's capital needs; an estimate of required capital under the CCAR and Dodd-Frank Act stress testing requirements; and Basel III Fully Phased-In regulatory minimums. Where necessary, each pillar may include a management- established buffer. The capital governance framework requires regular monitoring of the Firm's capital positions, stress testing and defining escalation protocols, both at the Firm and material legal entity levels. Overview 82 As part of its ongoing oversight and management of risk across the Firm, IRM is regularly engaged in significant discussions and decision-making across the Firm, including decisions to pursue new business opportunities or modify or exit existing businesses. 81 Maintain sufficient capital in order to continue to build Support risks underlying business activities; Maintain "well-capitalized" status for the Firm and its insured depository institution (“IDI") subsidiaries; • • • • JPMorgan Chase & Co./2017 Annual Report • The Firm's capital risk management objectives are to hold capital sufficient to: management evaluates all sources and uses of capital with a view to preserving the Firm's capital strength. implications on the Firm's capital prior to making decisions that could impact future business activities. In addition to considering the Firm's earnings outlook, senior A strong capital position is essential to the Firm's business strategy and competitive position. Maintaining a strong balance sheet to manage through economic volatility is considered a strategic imperative of the Firm's Board of Directors, CEO and Operating Committee. The Firm's fortress balance sheet philosophy focuses on risk-adjusted returns, strong capital and robust liquidity. The Firm's capital risk management strategy focuses on maintaining long-term stability to enable it to build and invest in market-leading businesses, even in a highly stressed environment. Senior management considers the Capital risk is the risk the Firm has an insufficient level and composition of capital to support the Firm's business activities and associated risks during normal economic environments and under stressed conditions. CAPITAL RISK MANAGEMENT Management's discussion and analysis • 14.1 32 The following tables present the Firm's Transitional and Fully Phased-In risk-based and leverage-based capital metrics under both the Basel III Standardized and Advanced Approaches. The Firm's Basel III ratios exceed both the Transitional and Fully Phased-In regulatory minimums as of December 31, 2017 and 2016. For further discussion of these capital metrics, including regulatory minimums, and the Standardized and Advanced Approaches, refer to Strategy and Governance on pages 84-88. $ 183,244 $ 183,244 208,644 238,395 208,644 208,564 208,564 183,300 227,933 227,498 1,499,506 1,435,825 1,509,762 1,446,696 12.2% 12.8% 237,960 JPMorgan Chase & Co./2017 Annual Report $ capital ratios December 31, 2017 (in millions, except ratios) Risk-based capital metrics: CET1 capital Tier 1 capital Total capital Risk-weighted assets $ 183,300 CET1 capital ratio Transitional Fully Phased-In Advanced Minimum capital ratios Minimum Standardized Advanced Standardized 207,474 6.25% 7.75 12.2% phase-in period that began January 1, 2016 and continues through the end of 2018. As an expansion of the capital conservation buffer, the Firm is also required to hold additional levels of capital in the form of a GSIB surcharge and a countercyclical capital buffer. Under the Federal Reserve's final rule, the Firm is required to calculate its GSIB surcharge on an annual basis under two separately prescribed methods, and is subject to the higher of the two. The first ("Method 1"), reflects the GSIB surcharge as prescribed by the Basel Committee's assessment methodology, and is calculated across five criteria: size, cross-jurisdictional activity, interconnectedness, complexity and substitutability. The second ("Method 2"), modifies the Method 1 requirements to include a measure of short-term wholesale funding in place of substitutability, and introduces a GSIB score "multiplication factor". The following table represents the Firm's GSIB surcharge. Fully Phased-In: Method 1 Method 2 Transitional(a) 2017 2016 2.50% 2.50% 3.50% 4.50% 1.75% 1.125% (a) The GSIB surcharge is subject to transition provisions (in 25% increments) through the end of 2018. 2019 All banking institutions are currently required to have a minimum capital ratio of 4.5% of risk weighted assets. Certain banking organizations, including the Firm, are required to hold additional amounts of capital to serve as a "capital conservation buffer". The capital conservation buffer is intended to be used to absorb potential losses in times of financial or economic stress. If not maintained, the Firm could be limited in the amount of capital that may be distributed, including dividends and common equity repurchases. The capital conservation buffer is subject to a JPMorgan Chase & Co./2017 Annual Report Additional information regarding the Firm's capital ratios, as well as the U.S. federal regulatory capital standards to which the Firm is subject, is presented in Note 26. For further information on the Firm's Basel III measures, see the Firm's Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website (http:// investor.shareholder.com/jpmorganchase/basel.cfm). The Basel III rules include minimum capital ratio requirements that are subject to phase-in periods through the end of 2018. The capital adequacy of the Firm and its IDI subsidiaries, both during the transitional period and upon full phase-in, is evaluated against the Basel III approach (Standardized or Advanced) which, for each quarter, results in the lower ratio as required by the Collins Amendment of the Dodd-Frank Act (the "Collins Floor"). The Basel III Standardized Fully Phased-In CET1 ratio is the Firm's current binding constraint, and the Firm expects that this will remain its binding constraint for the foreseeable future. 2.50% 1.875% 1.250% 0.625% 4 Capital conservation buffer 2 85 4.50% 4.50% 4.50% 0 Minimum requirement 2016 2017 2018 4.50% Management's discussion and analysis The Firm's effective GSIB surcharge for 2018 is anticipated to be 3.5%. The countercyclical capital buffer takes into account the macro financial environment in which large, internationally active banks function. On September 8, 2016 the Federal Reserve published the framework that will apply to the setting of the countercyclical capital buffer. As of December 1, 2017, the Federal Reserve reaffirmed setting the U.S. countercyclical capital buffer at 0%, and stated that it will review the amount at least annually. The countercyclical capital buffer can be increased if the Federal Reserve, FDIC and OCC determine that credit growth in the economy has become excessive and can be set at up to an additional 2.5% of RWA subject to a 12-month implementation period. The Firm believes that it will operate with a Basel III CET1 capital ratio between 11% and 12% over the medium term. It is the Firm's intention that its capital ratios will continue to meet regulatory minimums as they are fully phased in 2019 and thereafter. Add: Certain Deferred tax liabilities (a)(b) Less: Other CET1 capital adjustments (b) Standardized/Advanced Fully Phased-In CET1 capital Preferred stock 2,204 3,230 223 1,468 183,244 Other intangible assets 181,734 26,068 Less: 748 328 Other Tier 1 adjustments(c) Standardized/Advanced Fully Phased-In Tier 1 capital $ 26,068 1.125% Goodwill 855 In addition to meeting the capital ratio requirements of Basel III, the Firm also must maintain minimum capital and leverage ratios in order to be "well-capitalized." The following table represents the ratios that the Firm and its IDI subsidiaries must maintain in order to meet the definition of "well-capitalized" under the regulations issued by the Federal Reserve and the Prompt Corrective Action ("PCA") requirements of the FDIC Improvement Act ("FDICIA"), respectively. Capital The following table presents reconciliations of total stockholders' equity to Basel III Fully Phased-In CET1 capital, Tier 1 capital and Basel III Advanced and Standardized Fully Phased-In Total capital as of December 31, 2017 and 2016. For additional information on the components of regulatory capital, see Note 26. Capital components (in millions) December 31, December 31, 2017 255,693 $ 26,068 Total stockholders' equity Less: Preferred stock 862 $ Less: 2016 254,190 26,068 229,625 228,122 47,507 47,288 Common stockholders' equity 6 10 GSIB surcharge 8.4% 8.4% 4.0% Total leverage exposure SLR(c) ΝΑ ΝΑ $ 3,191,990 Tier 1 leverage ratio(b) 6.5% 8.3% ΝΑ ΝΑ 8.3% 4.0% $ 3,192,839 6.5% 5.0% (e) Note: As of December 31, 2017 and 2016, the lower of the Standardized or Advanced capital ratios under each of the Transitional and Fully Phased-In Approaches in the table above represents the Firm's Collins Floor, as discussed in Risk-based capital regulatory minimums on page 85. ΝΑ (a) Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for unrealized gains/(losses) on available-for-sale ("AFS") securities, less deductions for goodwill and other intangible assets, defined benefit pension plan assets, and deferred tax assets related to tax attributes, including net operating losses ("NOLS"). $ 2,485,480 $ 2,484,631 10.5% (d) 13.9 14.0 12.0 (d) (d) $ 2,485,480 16.2 9.75 15.9 15.2 14.0 Leverage-based capital metrics: Adjusted average assets (a) $ 2,484,631 15.5 12.2% (b) The Tier 1 leverage ratio is calculated by dividing Tier 1 capital by adjusted total average assets. (e) In the case of the SLR, the Fully Phased-In minimum ratio is effective January 1, 2018. Risk-based capital regulatory minimums The following chart presents the Basel III minimum CET1 capital ratio during the transitional periods and on a fully phased-in basis under the Basel III rules currently in effect. 14 12 10.50% 12/31/17 10 The Basel III Standardized and Advanced Fully Phased-In capital, RWA and capital ratios, and SLRs for the Firm, JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. are based on the current published U.S. Basel III rules. CET1: 12.1% 3.50% □ Capital conservation buffer incl. GSIB 8 7.50% 2.625% 6.25% 1.750% 9.00% (c) The SLR leverage ratio is calculated by dividing Tier 1 capital by total leverage exposure. For additional information on total leverage exposure, see SLR on page 88. (d) The prior period amounts have been revised to conform with the current period presentation. JPMorgan Chase & Co./2017 Annual Report 84 JPMorgan Chase & Co./2017 Annual Report 83 Management's discussion and analysis Strategy and governance The Firm's CEO, together with the Board of Directors and the Operating Committee, establishes principles and guidelines for capital planning, issuance, usage and distributions, and minimum capital targets for the level and composition of capital in business-as-usual and highly stressed environments. The DRPC reviews and approves the capital management and governance policy of the Firm. The Firm's Audit Committee is responsible for reviewing and approving the capital stress testing control framework. The Capital Governance Committee and the Regulatory Capital Management Office ("RCMO") support the Firm's strategic capital decision-making. The Capital Governance Committee oversees the capital adequacy assessment process, including the overall design, scenario development and macro assumptions, and ensures that capital stress test programs are designed to adequately capture the risks specific to the Firm's businesses. RCMO, which reports to the Firm's CFO, is responsible for designing and monitoring the Firm's execution of its capital policies and strategies once approved by the Board, as well as reviewing and monitoring the execution of its capital adequacy assessment process. The Basel Independent Review function ("BIR"), which reports to the RCMO, conducts independent assessments of the Firm's regulatory capital framework to ensure compliance with the applicable U.S. Basel rules in support of senior management's responsibility for assessing and managing capital and for the DRPC's oversight of management in executing that responsibility. For additional discussion on the DRPC, see Enterprise-wide Risk Management on pages 75-137. Monitoring and management of capital In its monitoring and management of capital, the Firm takes into consideration an assessment of economic risk and all regulatory capital requirements to determine the level of capital needed to meet and maintain the objectives discussed above, as well as to support the framework for allocating capital to its business segments. While economic risk is considered prior to making decisions on future business activities, in most cases the Firm considers risk- based regulatory capital to be a proxy for economic risk capital. == Regulatory capital Basel III overview Capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. bank holding companies (“BHC”) and banks, including the Firm and its IDI subsidiaries. Basel III sets forth two comprehensive approaches for calculating RWA: a standardized approach ("Basel III Standardized"), and an advanced approach ("Basel III Advanced"). Certain of the requirements of Basel III are subject to phase-in periods that began on January 1, 2014 and continue through the end of 2018 (“transitional period"). Basel III establishes capital requirements for calculating credit risk RWA and market risk RWA, and in the case of Basel III Advanced, operational risk RWA. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk-weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. In addition to the RWA calculated under these methodologies, the Firm may supplement such amounts to incorporate management judgment and feedback from its regulators. Basel III also includes a requirement for Advanced Approach banking organizations, including the Firm, to calculate the SLR. For additional information on the SLR, see page 88. On December 7, 2017, the Basel Committee issued the Basel III Reforms. Potential changes to the requirements for U.S. financial institutions are being considered by the U.S. banking regulators. For additional information on Basel III reforms, refer to Supervision & Regulation on pages 1-8. Basel III Fully Phased-In The Basel III transitional period will end on December 31, 2018, at which point the Firm will calculate its capital ratios under both the Basel III Standardized and Advanced Approaches on a Fully Phased-In basis. In the case of the SLR, the Fully Phased-In well-capitalized ratio is effective January 1, 2018. The Firm manages each of its lines of business, as well as the corporate functions, primarily on a Basel III Fully Phased-In basis. For additional information on the Firm, JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A.'s capital, RWA and capital ratios under Basel III Standardized and Advanced Fully Phased-In rules and the SLR calculated under the Basel III Advanced Fully Phased-In rules, all of which are considered key regulatory capital measures, see Explanation and Reconciliation of the Firm's Use of Non- GAAP Financial Measures and Key Performance Measures on pages 52-54. The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The OCC establishes similar minimum capital requirements for the Firm's national banks, including JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. The U.S. capital requirements generally follow the Capital Accord of the Basel Committee, as amended from time to time. SLR Total capital ratio The credit ratings of the Parent Company and the Firm's principal bank and non-bank subsidiaries as of December 31, 2017, were as follows. 27,616 $ 51,802 $ 22,705 34,443 26,612 21,139 $ 46,532 $ 36,140 15,001 $ 2,719 $ 3,206 $ 5,153 $ 146,432 $ 7,910 $ 154,342 $ 3,045 $ 19,920 $ 11,738 $ 24,186 $ Total short-term borrowings Obligations of Firm-administered multi-seller conduits (a) Securities loaned or sold under agreements to repurchase: Securities sold under agreements to repurchase (b) Securities loaned (c) Total securities loaned or sold under agreements to repurchase (d) Senior notes Trust preferred securities(e) Subordinated debt(e) Structured notes Total long-term unsecured funding Credit card securitization (a) Other securitizations (a)(f) FHLB advances Other long-term secured funding(s) Total long-term secured funding Average 2017 2016 2017 2016 $ 149,826 $ 12,137 161,963 Other borrowed funds $ 160,458 JPMorgan Chase & Co./2017 Annual Report To enable monitoring of credit risk and effective decision- making, aggregate credit exposure, credit quality forecasts, concentration levels and risk profile changes are reported regularly to senior members of Credit Risk Management. Detailed portfolio reporting of industry; clients, counterparties and customers; product and geographic concentrations occurs monthly, and the appropriateness of the allowance for credit losses is reviewed by senior management at least on a quarterly basis. Through the risk reporting and governance structure, credit risk trends and limit exceptions are provided regularly to, and discussed with, risk committees, senior management and the Board of Directors as appropriate. Risk reporting For further discussion of consumer and wholesale loans, see Note 12. Evaluating the effectiveness of business units' credit management processes, including the adequacy of credit analyses and risk grading/LGD rationales, proper monitoring and management of credit exposures, and compliance with applicable grading policies and underwriting guidelines. Independently validating or changing the risk grades assigned to exposures in the Firm's wholesale and commercial-oriented retail credit portfolios, and assessing the timeliness of risk grade changes initiated by responsible business units; and • In addition to Credit Risk Management, an independent Credit Review function is responsible for: Collateral and other risk-reduction techniques $ • 21,278 $ Credit derivatives • • Loan sales and securitizations • Loan syndications and participations • Loan underwriting and credit approval process Management of the Firm's wholesale credit risk exposure is accomplished through a number of means, including: monitored as this risk could result in greater exposure at default compared with a transaction with another counterparty that does not have this risk. 100 • Master netting agreements 217,694 218,378 $ 212,619 $ 13,195 173,653 $ 155,852 $ 690 151,042 2,345 $ 154,352 $ 153,768 2,276 3,724 16,553 21,940 18,832 24,224 45,727 37,292 42,918 35,978 $ 218,822 $ 171,973 $ 11,526 183,499 $ Wholesale credit risk is monitored regularly at an aggregate portfolio, industry, and individual client and counterparty level with established concentration limits that are reviewed and revised as deemed appropriate by management, typically on an annual basis. Industry and counterparty limits, as measured in terms of exposure and economic risk appetite, are subject to stress-based loss constraints. In addition, wrong-way risk – the risk that exposure to a counterparty is positively correlated with the impact of a default by the same counterparty, which could cause exposure to increase at the same time as the counterparty's capacity to meet its obligations is decreasing - is actively Commercial paper As of or for the year ended December 31, Management believes that the Firm's unsecured and secured funding capacity is sufficient to meet its on- and off-balance sheet obligations. The Firm funds its global balance sheet through diverse sources of funding including a stable deposit franchise as well as secured and unsecured funding in the capital markets. The Firm's loan portfolio is funded with a portion of the Firm's deposits, through securitizations and, with respect to a portion of the Firm's real estate-related loans, with secured borrowings from the FHLBs. Deposits in excess of the amount utilized to fund loans are primarily invested in the Firm's investment securities portfolio or deployed in cash or other short-term liquid investments based on their interest rate and liquidity risk characteristics. Securities Deposits borrowed or purchased under resale agreements and trading assets-debt and equity instruments are primarily funded by the Firm's securities loaned or sold under agreements to repurchase, trading liabilities-debt and equity instruments, and a portion of the Firm's long-term debt and stockholders' equity. In addition to funding securities borrowed or purchased under resale agreements and trading assets-debt and equity instruments, proceeds from the Firm's debt and equity issuances are used to fund certain loans and other financial and non-financial assets, or may be invested in the Firm's investment securities portfolio. See the discussion below for additional information relating to Deposits, Short-term funding, and Long-term funding and issuance. The table below summarizes, by line of business, the period-end and average deposit balances as of and for the years ended December 31, 2017 and 2016. Deposits As of or for the year ended December 31, (in millions) Consumer & Community Banking Sources of funds Corporate & Investment Bank Asset & Wealth Management Corporate Total Firm Year ended December 31, Average 2017 2016 2017 2016 Commercial Banking Funding Management's discussion and analysis 93 $ 370,126 Eligible securities (b)(c) 189,955 Total HQLA(d) $ 560,081 Net cash outflows $ 472,078 LCR 119% Net excess HQLA (d) $ 88,003 (a) Represents cash on deposit at central banks, primarily Federal Reserve Banks. (b) Predominantly U.S. Agency MBS, U.S. Treasuries, and sovereign bonds net of applicable haircuts under the LCR rules (c) HQLA eligible securities may be reported in securities borrowed or purchased under resale agreements, trading assets, or securities on the Firm's Consolidated balance sheets. (d) Excludes average excess HQLA at JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. that are not transferable to non-bank affiliates. JPMorgan Chase & Co./2017 Annual Report $ (in millions) 659,885 $ 640,219 $ Loans Loans-to-deposits ratio 2017 $ 1,444.0 $ 2016 1,375.2 63% 930.7 Deposits as a % of total liabilities 894.8 65% 61% Deposits increased due to both higher consumer and wholesale deposits. The higher consumer deposits reflect the continuation of strong growth from new and existing customers, and low attrition rates. The higher wholesale deposits largely were driven by growth in client cash management activity in CIB's Securities Services business, partially offset by lower balances in AWM reflecting balance migration predominantly into the Firm's investment-related products. The Firm believes average deposit balances are generally more representative of deposit trends than period-end deposit balances. The increase in average deposits for the year ended December 31, 2017 compared with the year ended December 31, 2016, was driven by an increase in both consumer and wholesale deposits. For further discussions of deposit and liability balance trends, see the discussion of the Firm's business segments results and the Consolidated Balance Sheet Analysis on pages 55-74 and pages 47-48, respectively. 94 44 JPMorgan Chase & Co./2017 Annual Report The following table summarizes short-term and long-term funding, excluding deposits, as of December 31, 2017 and 2016, and average balances for the years ended December 31, 2017 and 2016. For additional information, see the Consolidated Balance Sheets Analysis on pages 47-48 and Note 19. Sources of funds (excluding deposits) 64% Deposits (in billions except ratios) As of December 31, 586,637 455,883 412,434 447,697 409,680 181,512 179,532 176,884 172,835 146,407 161,577 148,982 153,334 295 3,299 3,604 5,482 $ 1,443,982 $ 1,375,179 $ 1,417,386 $ 1,327,968 A key strength of the Firm is its diversified deposit franchise, through each of its lines of business, which provides a stable source of funding and limits reliance on the wholesale funding markets. A significant portion of the Firm's deposits are consumer and wholesale operating deposits, which are both considered to be stable sources of liquidity. Wholesale operating deposits are considered to be stable sources of liquidity because they are generated from customers that maintain operating service relationships with the Firm. The table below shows the loan and deposit balances, the loans-to-deposits ratios, and deposits as a percentage of total liabilities, as of December 31, 2017 and 2016. 618,337 $ Consumer credit risk is monitored for delinquency and other trends, including any concentrations at the portfolio level, as certain of these trends can be modified through changes in underwriting policies and portfolio guidelines. Consumer Risk Management evaluates delinquency and other trends against business expectations, current and forecasted economic conditions, and industry benchmarks. Historical and forecasted economic performance and trends are incorporated into the modeling of estimated consumer credit losses and are part of the monitoring of the credit risk profile of the portfolio. The Firm has developed policies and practices that are designed to preserve the independence and integrity of the approval and decision-making process of extending credit to ensure credit risks are assessed accurately, approved properly, monitored regularly and managed actively at both the transaction and portfolio levels. The policy framework establishes credit approval authorities, concentration limits, risk-rating methodologies, portfolio review parameters and guidelines for management of distressed exposures. In addition, certain models, assumptions and inputs used in evaluating and monitoring credit risk are independently validated by groups that are separate from the line of businesses. Risk monitoring and management 731 455 2,354 secured funding(b) Other long-term 9,209 18,900 17,150 233 2,645 $ 11,470 $ 5,025 55 2017 2016 2017 Issuance Year ended December 31, 2016 Maturities/Redemptions (in millions) Credit card securitization Long-term secured funding $ 1,545 $ 8,277 Total long-term secured funding $ 3,899 $25,882 Structured notes Subordinated debt 1,630 Trust preferred securities $ 22,337 $ 29,989 Senior notes The Firm's wholesale businesses also securitize loans for client-driven transactions; those client-driven loan securitizations are not considered to be a source of funding for the Firm and are not included in the table above. For further description of the client-driven loan securitizations, see Note 14. (b) Includes long-term structured notes which are secured. (a) Other securitizations includes securitizations of student loans. The Firm deconsolidated the student loan securitization entities in the second quarter of 2017 as it no longer had a controlling financial interest in these entities as a result of the sale of the student loan portfolio. $ 52,442 $ 56,660 29,040 Maturities/redemptions Total long-term unsecured funding – issuance 7,063 32,702 1,093 22,865 $ 21,192 $ 25,639 2,210 23,402 Structured notes Total senior notes Subordinated debt Senior notes issued in the U.S. market Senior notes issued in non-U.S. markets Other securitizations (a) FHLB advances 17,112 $ 31,156 $ The following table summarizes the securitization issuance and FHLB advances and their respective maturities or redemption for the years ended December 31, 2017 and 2016. 6,901 22,581 2016 Issuance 26,068 26,068 $ 26,068 229,625 $ 228,122 $ $ 108,976 99,670 $ 115,334 $ 86,536 $ $ Preferred stock(h) 4,619 3,107 4,641 73,260 69,916 1,669 626 29,428 25,933 $ $ 3,195 Common stockholders' equity(h) 26,212 $ 230,350 $ 224,631 (a) Included in beneficial interest issued by consolidated variable interest entities on the Firm's Consolidated balance sheets. (b) Excludes long-term structured repurchase agreements of $1.3 billion and $1.8 billion as of December 31, 2017 and 2016, respectively, and average balances of $1.5 billion and $2.9 billion for the years ended December 31, 2017 and 2016, respectively. (in millions) Year ended December 31, Long-term unsecured funding The significant majority of the Firm's long-term unsecured funding is issued by the Parent Company to provide maximum flexibility in support of both bank and non-bank subsidiary funding needs. The Parent Company advances substantially all net funding proceeds to its subsidiary, the IHC. The IHC does not issue debt to external counterparties. The following table summarizes long-term unsecured issuance and maturities or redemptions for the years ended December 31, 2017 and 2016. For additional information, see Note 19. optimizing funding costs. The Firm evaluates various funding markets, tenors and currencies in creating its optimal long-term funding plan. Management's discussion and analysis 95 Long-term funding provides additional sources of stable funding and liquidity for the Firm. The Firm's long-term funding plan is driven primarily by expected client activity, liquidity considerations, and regulatory requirements, including TLAC. Long-term funding objectives include maintaining diversification, maximizing market access and Long-term funding and issuance The Firm's sources of short-term unsecured funding primarily consist of issuances of wholesale commercial paper. The increase in short-term unsecured funding was primarily due to higher issuance of commercial paper reflecting in part a change in the mix of funding from securities sold under repurchase agreements for CIB Markets activities. securities and market-making portfolios); and other market and portfolio factors. JPMorgan Chase & Co./2017 Annual Report The Firm's sources of short-term secured funding primarily consist of securities loaned or sold under agreements to repurchase. These instruments are secured predominantly by high-quality securities collateral, including government- issued debt and agency MBS, and constitute a significant portion of the federal funds purchased and securities loaned or sold under repurchase agreements on the Consolidated balance sheets. The increase in the average balance of securities loaned or sold under agreements to repurchase for the year ended December 31, 2017, compared to December 31, 2016, was largely due to client activities in CIB. The balances associated with securities loaned or sold under agreements to repurchase fluctuate over time due to customers' investment and financing activities; the Firm's demand for financing; the ongoing management of the mix of the Firm's liabilities, including its secured and unsecured financing (for both the investment Short-term funding (h) For additional information on preferred stock and common stockholders' equity see Capital Risk Management on pages 82-91, Consolidated statements of changes in stockholders' equity, Note 20 and Note 21. (g) Includes long-term structured notes which are secured. a controlling financial interest in these entities as a result of the sale of the student loan portfolio. The Firm's wholesale businesses also securitize loans for client-driven transactions, which are not considered to be a source of funding for the Firm and are not included in the table. (f) Other securitizations includes securitizations of student loans. The Firm deconsolidated the student loan securitization entities in the second quarter of 2017 as it no longer had (e) Subordinated debt includes $1.6 billion of junior subordinated debentures distributed pro rata to the holders of the $1.6 billion of trust preferred securities which were cancelled on December 18, 2017. For further information see Note 19. (d) Excludes federal funds purchased. (c) Excludes long-term securities loaned of $1.3 billion and $1.2 billion as of December 31, 2017 and 2016, respectively, and average balances of $1.3 billion for both the years ended December 31, 2017 and 2016. 2017 3,596 15,925 Total long-term unsecured funding- maturities/redemptions CREDIT AND INVESTMENT RISK MANAGEMENT JPMorgan Chase & Co./2017 Annual Report 98 three key elements: clear, documented escalation criteria appropriate to the business; a designated primary discussion forum - in most cases, one or more dedicated reputation risk committees; and a list of designated contacts to whom questions relating to reputation risk should be referred. Any matter giving rise to reputation risk that originates in a corporate function is required to be escalated directly to Firmwide Reputation Risk Governance ("FRRG") or to the relevant Risk Committee. Reputation risk governance is overseen by FRRG, which provides oversight of the governance infrastructure and process to support the consistent identification, escalation, management and monitoring of reputation risk issues firmwide. Reputation risk is the potential that an action, inaction, transaction, investment or event will reduce trust in the Firm's integrity or competence by its various constituents, including clients, counterparties, investors, regulators, employees and the broader public. Maintaining the Firm's reputation is the responsibility of each individual employee of the Firm. The Firm's Reputation Risk Governance policy explicitly vests each employee with the responsibility to consider the reputation of the Firm when engaging in any activity. Because the types of events that could harm the Firm's reputation are so varied across the Firm's lines of business, each line of business has a separate reputation risk governance infrastructure in place, which consists of REPUTATION RISK MANAGEMENT JPMorgan Chase & Co./2017 Annual Report 97 Critical factors in maintaining high credit ratings include a stable and diverse earnings stream, strong capital ratios, strong credit quality and risk management controls, diverse funding sources, and disciplined liquidity monitoring procedures. Rating agencies continue to evaluate economic and geopolitical trends, regulatory developments, future profitability, risk management practices, and litigation matters, as well as their broader ratings methodologies. Changes in any of these factors could lead to changes in the Firm's credit ratings. Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments. JPMorgan Chase's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings, or stock price. Downgrades of the Firm's long-term ratings by one or two notches could result in an increase in its cost of funds, and access to certain funding markets could be reduced as noted above. The nature and magnitude of the impact of ratings downgrades depends on numerous contractual and behavioral factors which the Firm believes are incorporated in its liquidity risk and stress testing metrics. The Firm believes that it maintains sufficient liquidity to withstand a On June 1, 2017, JPMorgan Chase Bank, N.A. terminated its guarantee of the payment of all obligations of J.P. Morgan Securities plc arising after such termination. J.P. Morgan Securities plc, whose credit ratings previously reflected the benefit of this guarantee, is now rated on a stand-alone, non-guaranteed basis. On February 22, 2017, Moody's published its updated rating methodologies for securities firms. As a result of this methodology change, J.P. Morgan Securities LLC's long-term issuer rating was downgraded by one notch from Aa3 to A1; the short-term issuer rating was unchanged and the outlook remained stable. Stable F1+ AA- Stable F1+ AA- potential decrease in funding capacity due to ratings downgrades. Credit risk management Credit risk is the risk associated with the default or change in credit profile of a client, counterparty or customer. The Firm provides credit to a variety of customers, ranging from large corporate and institutional clients to individual consumers and small businesses. In its consumer businesses, the Firm is exposed to credit risk primarily through its home lending, credit card, auto, and business banking businesses. In its wholesale businesses, the Firm is exposed to credit risk through its underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through its operating services activities (such as cash management and clearing activities), securities financing activities, investment securities portfolio, and cash placed with banks. Credit risk management is an independent risk management function that monitors, measures and manages credit risk throughout the Firm and defines credit risk policies and procedures. The credit risk function reports to the Firm's CRO. The Firm's credit risk management governance includes the following activities: Stress testing is important in measuring and managing credit risk in the Firm's credit portfolio. The process assesses the potential impact of alternative economic and business scenarios on estimated credit losses for the Firm. Economic scenarios and the underlying parameters are defined centrally, articulated in terms of macroeconomic factors and applied across the businesses. The stress test results may indicate credit migration, changes in delinquency trends and potential losses in the credit portfolio. In addition to the periodic stress testing processes, management also considers additional stresses outside these scenarios, including industry and country- specific stress scenarios, as necessary. The Firm uses stress testing to inform decisions on setting risk appetite both at a Firm and LOB level, as well as to assess the impact of stress on individual counterparties. Stress testing based on both internal and external historical experience and management judgment and are reviewed regularly. Management's discussion and analysis 99 JPMorgan Chase & Co./2017 Annual Report Risk-rated portfolios are generally held in CIB, CB and AWM, but also include certain business banking and auto dealer loans held in CCB that are risk-rated because they have characteristics similar to commercial loans. For the risk- rated portfolio, credit loss estimates are based on estimates of the probability of default ("PD") and loss severity given a default. The probability of default is the likelihood that a borrower will default on its obligation; the loss given default ("LGD") is the estimated loss on the loan that would be realized upon the default and takes into consideration collateral and structural support for each credit facility. The estimation process includes assigning risk ratings to each borrower and credit facility to differentiate risk within the portfolio. These risk ratings are reviewed regularly by Credit Risk Management and revised as needed to reflect the borrower's current financial position, risk profile and related collateral. The calculations and assumptions are Risk-rated exposure The scored portfolio is generally held in CCB and predominantly includes residential real estate loans, credit card loans, and certain auto and business banking loans. For the scored portfolio, credit loss estimates are based on statistical analysis of credit losses over discrete periods of time. The statistical analysis uses portfolio modeling, credit scoring, and decision-support tools, which consider loan- level factors such as delinquency status, credit scores, collateral values, and other risk factors. Credit loss analyses also consider, as appropriate, uncertainties and other factors, including those related to current macroeconomic and political conditions, the quality of underwriting standards, and other internal and external factors. The factors and analysis are updated on a quarterly basis or more frequently as market conditions dictate. Scored exposure The methodologies used to estimate credit losses depend on the characteristics of the credit exposure, as described below. Based on these factors and related market-based inputs, the Firm estimates credit losses for its exposures. Probable credit losses inherent in the consumer and wholesale held- for-investment loan portfolios are reflected in the allowance for loan losses, and probable credit losses inherent in lending-related commitments are reflected in the allowance for lending-related commitments. These losses are estimated using statistical analyses and other factors as described in Note 13. In addition, potential and unexpected credit losses are reflected in the allocation of credit risk capital and represent the potential volatility of actual losses relative to the established allowances for loan losses and lending-related commitments. The analyses for these losses include stress testing that considers alternative economic scenarios as described in the Stress testing section below. For further information, see Critical Accounting Estimates used by the Firm on pages 138-140. The Credit Risk Management function monitors, measures, manages and limits credit risk across the Firm's businesses. To measure credit risk, the Firm employs several methodologies for estimating the likelihood of obligor or counterparty default. Methodologies for measuring credit risk vary depending on several factors, including type of asset (e.g., consumer versus wholesale), risk measurement parameters (e.g., delinquency status and borrower's credit score versus wholesale risk-rating) and risk management and collection processes (e.g., retail collection center versus centrally managed workout groups). Credit risk measurement is based on the probability of default of an obligor or counterparty, the loss severity given a default event and the exposure at default. Risk identification and measurement Managing criticized exposures and delinquent loans Estimating credit losses and ensuring appropriate credit risk-based capital management Assigning and managing credit authorities in connection with the approval of all credit exposure Setting industry concentration limits and establishing underwriting guidelines Monitoring, measuring and managing credit risk across all portfolio segments, including transaction and exposure approval Establishing a comprehensive credit risk policy framework • • Stable F1 A+ Fitch Ratings Long-term Short-term issuer issuer Outlook Long-term Short-term issuer issuer December 31, 2017 Long-term J.P. Morgan Securities LLC J.P. Morgan Securities plc JPMorgan Chase Bank, N.A. Chase Bank USA, N.A. JPMorgan Chase & Co. - party commitments may be adversely affected by a decline in credit ratings. For additional information on the impact of a credit ratings downgrade on the funding requirements for VIES, and on derivatives and collateral agreements, see SPES on page 50, and credit risk, liquidity risk and credit- related contingent features in Note 5 on page 186. The cost and availability of financing are influenced by credit ratings. Reductions in these ratings could have an adverse effect on the Firm's access to liquidity sources, increase the cost of funds, trigger additional collateral or funding requirements and decrease the number of investors and counterparties willing to lend to the Firm. Additionally, the Firm's funding requirements for VIES and other third- Credit ratings JPMorgan Chase & Co./2017 Annual Report 96 46 The Firm raises secured long-term funding through securitization of consumer credit card loans and advances from the FHLBS. $ 51,819 $ 51,140 Short-term Eligible cash (a) Outlook issuer Stable A-1 A+ Stable A-1 A+ Stable A-2 A- Standard & Poor's Stable P-1 A1 Stable P-1 Aa3 Stable P-2 A3 Moody's Investors Service Outlook issuer 31,181 1,527 79,519 HQLA While the final U.S. NSFR rule has yet to be released, as of December 31, 2017 the Firm estimates that it was compliant with the proposed 100% minimum NSFR based on its current understanding of the proposed rule. Total capital ratio Estimated Minimum 39.6 15.9% 4.5% 15.9% 8.0% Total capital Estimated 91 93 • Management's discussion and analysis LIQUIDITY RISK MANAGEMENT Liquidity risk is the risk that the Firm will be unable to meet its contractual and contingent financial obligations as they arise or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets and liabilities. Liquidity risk oversight The Firm has a liquidity risk oversight function whose primary objective is to provide assessment, measurement, monitoring, and control of liquidity risk across the Firm. Liquidity risk oversight is managed through a dedicated firmwide Liquidity Risk Oversight group. The CIO, Treasury and Corporate ("CTC") CRO, who reports to the Firm's CRO, as part of the IRM function, is responsible for firmwide Liquidity Risk Oversight. Liquidity Risk Oversight's responsibilities include: • • Minimum Estimated CET1 ratio $ (in millions) Broker-dealer regulatory capital JPMorgan Securities JPMorgan Chase's principal U.S. broker-dealer subsidiary is JPMorgan Securities. JPMorgan Securities is subject to Rule 15c3-1 under the Securities Exchange Act of 1934 (the "Net Capital Rule"). JPMorgan Securities is also registered as a futures commission merchant and subject to Rule 1.17 of the CFTC. JPMorgan Securities has elected to compute its minimum net capital requirements in accordance with the "Alternative Net Capital Requirements" of the Net Capital Rule. In accordance with the market and credit risk standards of Appendix E of the Net Capital Rule, JPMorgan Securities is eligible to use the alternative method of computing net capital if, in addition to meeting its minimum net capital requirements, it maintains tentative net capital of at least $1.0 billion and is also required to notify the SEC in the event that tentative net capital is less than $5.0 billion. As of December 31, 2017, JPMorgan Securities had tentative net capital in excess of the minimum and notification requirements. The following table presents JPMorgan Securities' net capital information: December 31, 2017 (in billions) JPMorgan Securities Net capital • Actual Minimum 13.6 $ 2.8 J.P. Morgan Securities plc J.P. Morgan Securities plc is a wholly owned subsidiary of JPMorgan Chase Bank, N.A. and is the Firm's principal operating subsidiary in the U.K. It has authority to engage in banking, investment banking and broker-dealer activities. J.P. Morgan Securities plc is jointly regulated by the U.K. PRA and the FCA. J.P. Morgan Securities plc is subject to the European Union Capital Requirements Regulation and the U.K. PRA capital rules, each of which implemented Basel III and thereby subject J.P. Morgan Securities plc to its requirements. The following table presents J.P. Morgan Securities plc's capital information: December 31, 2017 (in billions, except ratios) J.P. Morgan Securities plc JPMorgan Chase & Co./2017 Annual Report $ • 60,617 Approving or escalating for review liquidity stress assumptions; Liquidity outflow assumptions are modeled across a range of time horizons and currency dimensions and contemplate both market and idiosyncratic stresses. Results of stress tests are considered in the formulation of the Firm's funding plan and assessment of its liquidity position. The Parent Company acts as a source of funding for the Firm through equity and long-term debt issuances, and the IHC provides funding support to the ongoing operations of the Parent Company and its subsidiaries, as necessary. The Firm maintains liquidity at the Parent Company and the IHC, in addition to liquidity held at the operating subsidiaries, at levels sufficient to comply with liquidity risk tolerances and minimum liquidity requirements, and to manage through periods of stress where access to normal funding sources is disrupted. 22 92 JPMorgan Chase & Co./2017 Annual Report Contingency funding plan The Firm's contingency funding plan (“CFP”), which is approved by the firmwide ALCO and the DRPC, is a compilation of procedures and action plans for managing liquidity through stress events. The CFP incorporates the limits and indicators set by the Liquidity Risk Oversight group. These limits and indicators are reviewed regularly to identify the emergence of risks or vulnerabilities in the Firm's liquidity position. The CFP identifies the alternative contingent funding and liquidity resources available to the Firm and its legal entities in a period of stress. LCR and HQLA The LCR rule requires the Firm to maintain an amount of unencumbered HQLA that is sufficient to meet its estimated total net cash outflows over a prospective 30 calendar-day period of significant stress. HQLA is the amount of liquid assets that qualify for inclusion in the LCR. HQLA primarily consist of unencumbered cash and certain high quality liquid securities as defined in the LCR rule. Under the LCR rule, the amount of HQLA held by JPMorgan Chase Bank N.A. and Chase Bank USA, N.A that are in excess of each entity's standalone 100% minimum LCR requirement, and that are not transferable to non-bank affiliates, must be excluded from the Firm's reported HQLA. Effective January 1, 2017, the LCR is required to be a minimum of 100%. On December 19, 2016, the Federal Reserve published final LCR public disclosure requirements for certain BHCs and non-bank financial companies. Beginning with the second quarter of 2017, the Firm disclosed its average LCR for the quarter and the key quantitative components of the average LCR, along with a qualitative discussion of material drivers of the ratio, changes over time, and causes of such changes. The Firm will continue to make available its U.S. LCR Disclosure report on a quarterly basis on the Firm's website at: (https://investor.shareholder.com/jpmorganchase/ basel.cfm) The following table summarizes the Firm's average LCR for the three months ended December 31, 2017 based on the Firm's current interpretation of the finalized LCR framework. Average amount Three months ended December 31, 2017 As of December 31, 2017, in addition to assets reported in the Firm's HQLA under the LCR rule, the Firm had approximately $208 billion of unencumbered marketable securities, such as equity securities and fixed income debt securities, available to raise liquidity, if required. This includes HQLA-eligible securities included as part of the excess liquidity at JPMorgan Chase Bank, N.A. that are not transferable to non-bank affiliates. As of December 31, 2017, the Firm also had approximately $277 billion of available borrowing capacity at various Federal Home Loan Banks ("FHLBS"), discount windows at Federal Reserve Banks and various other central banks as a result of collateral pledged by the Firm to such banks. This borrowing capacity excludes the benefit of securities reported in the Firm's HQLA or other unencumbered securities that are currently pledged at Federal Reserve Bank discount windows. Although available, the Firm does not view the borrowing capacity at Federal Reserve Bank discount windows and the various other central banks as a primary source of liquidity. NSFR Establishing and monitoring limits, indicators, and thresholds, including liquidity risk appetite tolerances; Monitoring internal firmwide and material legal entity liquidity stress tests, and monitoring and reporting regulatory defined liquidity stress testing; The net stable funding ratio ("NSFR") is intended to measure the adequacy of "available" and "required" amounts of stable funding over a one-year horizon. On April 26, 2016, the U.S. NSFR proposal was released for large banks and BHCs and was largely consistent with the Basel Committee's final standard. Potential impediments to the availability and transferability of liquidity between jurisdictions and material legal entities such as regulatory, legal or other restrictions. Estimated non-contractual and contingent cash outflows, and For the three months ended December 31, 2017, the Firm's average LCR was 119%, compared with an average of 120% for the three months ended September 30, 2017. The decrease in the ratio was largely attributable to a decrease in average HQLA, driven primarily by long-term debt maturities. The Firm's average LCR may fluctuate from period to period, due to changes in its HQLA and estimated net cash outflows under the LCR as a result of ongoing business activity. The Firm's HQLA are expected to be available to meet its liquidity needs in a time of stress. Other liquidity sources Liquidity stress tests are intended to ensure that the Firm has sufficient liquidity under a variety of adverse scenarios, including scenarios analyzed as part of the Firm's resolution and recovery planning. Stress scenarios are produced for JPMorgan Chase & Co. ("Parent Company") and the Firm's material legal entities on a regular basis, and ad hoc stress tests are performed, as needed, in response to specific market events or concerns. Liquidity stress tests assume all of the Firm's contractual financial obligations are met and take into consideration: Conducting ad hoc analysis to identify potential Varying levels of access to unsecured and secured funding markets, Monitoring liquidity positions, balance sheet variances and funding activities, and emerging liquidity risks. Treasury and CIO is responsible for liquidity management. The primary objectives of effective liquidity management are to: • • Ensure that the Firm's core businesses and material legal entities are able to operate in support of client needs and meet contractual and contingent financial obligations through normal economic cycles as well as during stress events, and Manage an optimal funding mix and availability of liquidity sources. The Firm manages liquidity and funding using a centralized, global approach across its entities, taking into consideration both their current liquidity profile and any potential changes over time, in order to optimize liquidity sources and uses. Liquidity management • Analyzing and understanding the liquidity characteristics of the assets and liabilities of the Firm, lines of business and legal entities, taking into account legal, regulatory, and operational restrictions; Developing internal liquidity stress testing assumptions; Defining and monitoring firmwide and legal entity- specific liquidity strategies, policies, guidelines, reporting and contingency funding plans; Managing liquidity within the Firm's approved liquidity risk appetite tolerances and limits; Internal stress testing Managing compliance with regulatory requirements related to funding and liquidity risk, and Setting transfer pricing in accordance with underlying liquidity characteristics of balance sheet assets and liabilities as well as certain off-balance sheet items. Risk governance and measurement In the context of the Firm's liquidity management, Treasury and CIO is responsible for: Specific committees responsible for liquidity governance include the firmwide ALCO as well as line of business and regional ALCOS, and the CTC Risk Committee. In addition, the DRPC reviews and recommends to the Board of Directors, for formal approval, the Firm's liquidity risk tolerances, liquidity strategy, and liquidity policy at least annually. For further discussion of ALCO and other risk- related committees, see Enterprise-wide Risk Management on pages 75-137. 4,383 24,486 29,317 Utilities (5,290) - 4 14 4,484 28,029 32,531 227 Asset Managers 27 221 (130) (160) (1) 4 65 376 18,741 19,182 Central Govt (524) 5 12 656 27,977 28,633 State & Municipal Govt(b) (56) 11 (747) (1) 22 150 145 1,159 16,770 37,198 55,272 Industrials (207) (1) 82 38 585 12,731 42,643 55,997 (10,095) 71 (196) Banks & Finance Cos 987 4,046 14,854 21,430 41,317 Oil & Gas (3,174) (1,216) 6 1 4 612 13,767 34,654 49,037 (21) (2,520) 221 15,945 All other(c) (335) (274) 1 1,553 2,559 4,113 Securities Firms (23) 261 4,775 5,036 Financial Markets Infrastructure (2,195) (157) 147,900 1 134,110 $ $ 861,265 5,607 26,139 Receivables from customers and other Total(d) Loans held-for-sale and loans at fair value (16,108) (1,600) (2,817) 119 $ (17,609) $ 2,595 $ 1,524 $ 13,010 $ 8 901 247 260 13,283 181,349 $ 829,519 $ 632,565 $ Subtotal 80 2,981 11,028 (131) (32) 14 9 98 527 5,302 9,870 15,797 Transportation - 4 74 4,764 11,107 Automotive 14,820 9,321 5,278 14,089 Insurance (1) (316) (13) 3 39 Chemicals & Plastics 321 6,989 14,171 Metals & Mining (284) 1 10 Healthcare 6,822 (19) 137 $ (12) ΝΑ 353 429 Lending-related commitments 991,482 975,152 (d) $2,004,974 $1,951,555 731 NA 506 $ 7,157 $ 8,041 Total credit portfolio Credit derivatives used in credit portfolio management activities (b) JPMorgan Chase & Co./2017 Annual Report $ (17,609) $ (22,114) $ $ (d) Total assets acquired in loan satisfactions 59 42 Total credit-related assets 1,013,492 976,403 6,073 7,106 Assets acquired in loan satisfactions Real estate owned ΝΑ ΝΑ 311 370 Other NA ΝΑ Liquid securities and other cash collateral held against derivatives(c) 865,887 822,973 Net charge-off rates(g) Loans Loans excluding PCI 0.60% 0.62 0.54% 0.57 margin loans to brokerage customers. (a) Receivables from customers and other primarily represents held-for-investment (b) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. For additional information, see Credit derivatives on pages 115-116 and Note 5. (c) Includes collateral related to derivative instruments where an appropriate legal opinion has not been either sought or obtained. (d) The prior period amounts have been revised to conform with the current period presentation. (e) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. residential real estate PCI loans 17,560 Loans reported, excluding 898,979 Year ended December 31, (16,108) (22,705) ΝΑ ΝΑ (in millions, except ratios) 2017 2016 Net charge-offs (g) $ 5,387 $ 4,692 Average retained loans Loans 861,345 26,272 223 6,883 859 $ 23,012 $ 115,401 $ $ 139,409 $ receivables derivative and other cash collateral held against Credit derivative hedges(f) Net charge- offs/ (recoveries) 30 days or more past due and accruing loans Criticized nonperforming Criticized performing Noncriticized Investment- grade Credit exposure(e) 254 $ Telecommunications (4) $ (2) 14 53 2,258 20,453 36,510 59,274 (9) (275) 34 30 532 1,791 29,619 55,737 87,679 $ (910) Technology, Media & Real Estate 2016 $ 924,838 $ 889,907 3,351 Nonperforming(e)(f) 2017 2016 $ 5,943 $ 6,721 2,628 162 2,508 2,230 930,697 894,765 56,523 64,078 5,943 130 2017 Consumer & Retail Credit exposure December 31, (in millions) Loans retained (in millions) December 31, 2017 As of or for the year ended Noninvestment-grade Liquid Selected metrics Wholesale credit exposure - industries (a) Below are summaries of the Firm's exposures as of December 31, 2017 and 2016. For additional information on industry concentrations, see Note 4. In 2017, the Firm revised its methodology for the assignment of industry classifications, to better monitor and manage concentrations. This largely resulted in the re-assignment of holding companies from All other to the industry of risk category based on the primary business activity of the holding company's underlying entities. In the tables and industry discussions below, the prior period amounts have been revised to conform with the current period presentation. CREDIT PORTFOLIO In the following tables, reported loans include loans retained (i.e., held-for-investment); loans held-for-sale; and certain loans accounted for at fair value. The following tables do not include certain loans the Firm accounts for at fair value and classifies as trading assets. For further information regarding these loans, see Note 2 and Note 3. For additional information on the Firm's loans, lending- related commitments, and derivative receivables, including the Firm's accounting policies, see Note 12, Note 27, and Note 5, respectively. For further information regarding the credit risk inherent in the Firm's cash placed with banks, investment securities portfolio, and securities financing portfolio, see Note 4, Note 10, and Note 11, respectively. For discussion of the consumer credit environment and consumer loans, see Consumer Credit Portfolio on pages 102-107 and Note 12. For discussion of the wholesale credit environment and wholesale loans, see Wholesale Credit Portfolio on pages 108-116 and Note 12. Total credit portfolio Loans held-for-sale Loans at fair value Total loans-reported Derivative receivables Receivables from customers and other (a) securities $ 845,157 (f) At December 31, 2017 and 2016, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $4.3 billion and $5.0 billion, respectively, that are 90 or more days past due; (2) student loans insured by U.S. government agencies under the FFELP of zero and $263 million, respectively, that are 90 or more days past due; and (3) Real estate owned ("REO") insured by U.S. government agencies of $95 million and $142 million, respectively. These amounts have been excluded based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council ("FFIEC"). Consistent with the Firm's policy, all credit card loans typically remain on accrual status until charged off. However, the Firm establishes an allowance, which is offset against loans and charged to interest income, for the estimated uncollectible portion of accrued and billed interest and fee income. At both December 31, 2017 and 2016, the Firm had $1.2 billion of credit card loans outstanding that have been modified in TDRs. These balances included both credit card loans with modified payment terms and credit card loans that reverted back to their pre-modification payment terms because the cardholder did not comply with the modified payment terms. Modifications of credit card loans Total credit card loans increased from December 31, 2016 due to strong new account growth and higher sales volume. The December 31, 2017 30+ day delinquency rate increased to 1.80% from 1.61% at December 31, 2016, while the December 31, 2017 90+ day delinquency rate increased to 0.92% from 0.81% at December 31, 2016, in line with expectations. Net charge-offs increased for the year ended December 31, 2017 primarily due to growth in newer vintages which, as anticipated, have higher loss rates than the more seasoned portion of the portfolio. The credit card portfolio continues to reflect a largely well-seasoned portfolio that has strong U.S. geographic diversification. Loans outstanding in the top five states of California, Texas, New York, Florida and Illinois consisted of $67.2 billion in receivables, or 45% of the retained loan portfolio, at December 31, 2017, compared with $62.8 billion, or 44%, at December 31, 2016. For more information on the geographic and FICO composition of the Firm's credit card loans, see Note 12. Credit card JPMorgan Chase & Co./2017 Annual Report 106 Net changes Total reductions Returned to performing status Foreclosures and other liquidations (a) Other reductions includes loan sales. 4,820 4,209 $ $ Ending balance (593) (611) $ 4,820 $ 3,525 5,413 3,858 1,577 1,437 For additional information about loan modification programs to borrowers, see Note 12. 699 1,509 1,589 351 582 4,136 4,451 843 JPMorgan Chase & Co./2017 Annual Report 107 Management's discussion and analysis 2016 2017 $ 1,734 $ 1,954 109 1,734 2,063 130 223 26,139 17,440 2017 $402,898 $383,790 2,285 2,230 388,305 64,078 491,167 469,823 370,098 368,014 731 506 $861,265 $837,837 $ 2,595 $2,792 management activities (b) $ (17,609) $ (22,114) $ $ 1,864 2,286 2016 56,523 2,508 WHOLESALE CREDIT PORTFOLIO In its wholesale businesses, the Firm is exposed to credit risk through its underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through its operating services activities (such as cash management and clearing activities), securities financing activities, investment securities portfolio, and cash placed with banks. A portion of the loans originated or acquired by the Firm's wholesale businesses is generally retained on the balance sheet. The Firm distributes a significant percentage of the loans it originates into the market as part of its syndicated loan business and to manage portfolio concentrations and credit risk. The wholesale credit portfolio was stable for the year ended December 31, 2017, characterized by low levels of criticized exposure, nonaccrual loans and charge-offs. See industry discussion on pages 109-112 for further information. The increase in retained loans was driven by new originations in CB and higher loans to Private Banking clients in AWM, which was partially offset by paydowns in CIB. Discipline in underwriting across all areas of lending continues to be a key point of focus. The wholesale portfolio is actively managed, in part by conducting ongoing, in- depth reviews of client credit quality and transaction structure inclusive of collateral where applicable, and of industry, product and client concentrations. In the following tables, the Firm's wholesale credit portfolio includes exposure held in CIB, CB, AWM and Corporate, and excludes all exposure managed by CCB. Wholesale credit portfolio December 31, (in millions) Loans retained 408,505 Loans held-for-sale Lending-related commitments Total wholesale credit exposure Credit derivatives used in credit portfolio Credit exposure Nonperforming (c) 2016 3,099 Loans at fair value Loans - reported Derivative receivables Receivables from customers and other (a) Total wholesale credit- related assets Liquid securities and 2017 Reductions: Total modified PCI loans $17,721 ΝΑ ΝΑ 9,295 8,276 Option ARMS ΝΑ ΝΑ 2,951 2,678 Subprime mortgage ΝΑ NA NA $ 2,447 ΝΑ 5,052 4,490 Prime mortgage $ 2,277 Home equity Modified PCI loans (c) Nonaccrual retained Retained loans(d) loans Nonaccrual retained loans (d) 6,032 1,743 1,755 1,032 $ 2,264 $ 1,116 Residential mortgage 5,620 NA $19,745 Home equity Total modified residential real estate loans, excluding PCI loans $ 7,738 $ 2,775 $ 8,296 $ 2,871 $ 2,118 $ ΝΑ Nonperforming assets The following table presents information as of December 31, 2017 and 2016, about consumer, excluding credit card, nonperforming assets. $ 4,474 $ 5,169 (a) At December 31, 2017 and 2016, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $4.3 billion and $5.0 billion, respectively, that are 90 or more days past due; (2) student loans insured by U.S. government agencies under the FFELP of zero and $263 million, respectively, that are 90 or more days past due; and (3) real estate owned insured by U.S. government agencies of $95 million and $142 million, respectively. These amounts have been excluded based upon the government guarantee. (b) Excludes PCI loans which are accounted for on a pool basis. Since each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, the past-due status of the pools, or that of individual loans within the pools, is not meaningful. The Firm is recognizing interest income on each pool of loans as each of the pools is performing. (c) Certain loan portfolios have been reclassified. The prior period amounts have been revised to conform with the current period presentation. Nonaccrual loans in the residential real estate portfolio at December 31, 2017 decreased to $3.8 billion from $4.2 billion at December 31, 2016, of which 26% and 29% were greater than 150 days past due, respectively. In the aggregate, the unpaid principal balance of residential real estate loans greater than 150 days past due was charged down by approximately 40% and 43% to the estimated net realizable value of the collateral at December 31, 2017 and 2016, respectively. Active and suspended foreclosure: For information on loans that were in the process of active or suspended foreclosure, see Note 12. 349 Nonaccrual loans: The following table presents changes in the consumer, excluding credit card, nonaccrual loans for the years ended December 31, 2017 and 2016. (a) Amounts represent the carrying value of modified residential real estate loans. (b) At December 31, 2017 and 2016, $3.8 billion and $3.4 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance with the standards of the appropriate government agency (i.e., Federal Housing Administration ("FHA"), U.S. Department of Veterans Affairs ("VA"), Rural Housing Service of the U.S. Department of Agriculture ("RHS")) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. For additional information about sales of loans in securitization transactions with Ginnie Mae, see Note 14. (c) Amounts represent the unpaid principal balance of modified PCI loans. (d) As of December 31, 2017 and 2016, nonaccrual loans included $2.2 billion and $2.3 billion, respectively, of troubled debt restructuring ("TDRS") for which the borrowers were less than 90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status, see Note 12. Year ended December 31, (in millions) Beginning balance Additions Nonaccrual loan activity Principal payments and other(a) Charge-offs 265 40 Nonperforming assets (a) December 31, (in millions) Nonaccrual loans(b) Residential real estate (c) Other consumer(c) Total nonaccrual loans Assets acquired in loan satisfactions Real estate owned Other Total assets acquired in loan satisfactions Total nonperforming assets 2017 57 2016 4,154 666 4,209 4,820 225 292 $ 3,785 $ 424 Retained loans other cash collateral (16,108) 64,078 76% $ 383,790 93,867 $ $ 289,923 99,317 $ 383,790 64.078 Total % of IG Total BB+/Ba1 & below AAA/Aaa to BBB-/Baa3 Total Due after 5 years 5 years 167,235 $ $ 117,238 $ 1 year through Due in 1 year or less (14,984) $ (2,625) $ (17,609) 85% Maturity profile(d) Less: Liquid securities and other cash collateral held against derivatives December 31, 2016 Loans retained Derivative receivables Due after Investment- grade Ratings profile Noninvestment- grade (in millions, except ratios) (22,705) (22,705) Total derivative receivables, net of all collateral Lending-related commitments $ (1,354) $ (16,537) $ (4,223) $ (22,114) $ (18,710) $ $ 815,132 (3,404) $ $ 815,132 (22,114) (a) Represents loans held-for-sale, primarily related to syndicated loans and loans transferred from the retained portfolio, and loans at fair value. (b) These derivatives do not qualify for hedge accounting under U.S. GAAP. (c) The notional amounts are presented on a net basis by underlying reference entity and the ratings profile shown is based on the ratings of the reference entity on which protection has been purchased. Predominantly all of the credit derivatives entered into by the Firm where it has purchased protection used in credit portfolio management activities, are executed with investment-grade counterparties. (d) The maturity profile of retained loans, lending-related commitments and derivative receivables is based on remaining contractual maturity. Derivative contracts that are in a receivable position at December 31, 2017, may become payable prior to maturity based on their cash flow profile or changes in market conditions. Wholesale credit exposure - industry exposures The Firm focuses on the management and diversification of its industry exposures, and pays particular attention to industries with actual or potential credit concerns. Exposures deemed criticized align with the U.S. banking regulators' definition of criticized exposures, which consist of the special mention, substandard and doubtful categories. The total criticized component of the portfolio, excluding loans held-for-sale and loans at fair value, was $15.6 billion at December 31, 2017, compared with $19.8 billion at December 31, 2016, driven by a 47% decrease in the Oil & Gas portfolio. 85% (11,011) $ (4,791) $ (17,609) $ Credit derivatives used in credit portfolio management activities (b)(c) 75 14,019 Subtotal 88,399 219,656 8,510 271,825 447,570 18,844 7,790 125,951 41,373 368,014 793,177 Total exposure - net of liquid securities and other cash collateral held against derivatives 33,081 269,820 592,824 Loans held-for-sale and loans at fair value (a) Receivables from customers and other 4,515 17,440 41,373 368,014 793,177 4,515 17,440 80 73 8,292 98,194 200,353 held against derivatives $ (1,807) $ Management's discussion and analysis $ 402,898 91,217 $ $ 311,681 $ 121,643 $ 177,033 $ 104,222 $ 402,898 Total % of IG Total BB+/Ba1 & below AAA/Aaa to BBB-/Baa3 Noninvestment- grade Investment- grade Ratings profile Total Due after 5 years Due after 1 year through 5 years Due in 1 year or less Maturity profile(d) (22,705) ΝΑ ΝΑ (a) Receivables from customers and other include $26.0 billion and $17.3 billion of held-for-investment margin loans at December 31, 2017 and 2016, respectively, to brokerage customers in CIB Prime Services and in AWM; these are classified in accrued interest and accounts receivable on the Consolidated balance sheets. (b) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. For additional information, see Credit derivatives on pages 115-116, and Note 5. (c) Excludes assets acquired in loan satisfactions. 108 77% JPMorgan Chase & Co./2017 Annual Report Wholesale credit exposure - maturity and ratings profile December 31, 2017 (in millions, except ratios) Loans retained Derivative receivables Less: Liquid securities and other cash collateral held against derivatives The following tables present the maturity and ratings profiles of the wholesale credit portfolio as of December 31, 2017 and 2016. The ratings scale is based on the Firm's internal risk ratings, which generally correspond to the ratings assigned by S&P and Moody's. For additional information on wholesale loan portfolio risk ratings, see Note 12. 56,523 56,523 (16,108) 74 138,800 813,411 618,181 195,230 813,411 370,098 76 Receivables from customers and other 5,607 26,139 5,607 26,139 Total exposure - net of liquid securities and other cash collateral held against derivatives $ 845,157 Loans held-for-sale and loans at fair value(a) Credit derivatives used in credit portfolio management activities (b)(c) 95,971 370,098 (16,108) Total derivative receivables, net of all collateral Lending-related commitments 9,882 80,273 Subtotal 211,798 274,127 10,463 275,317 462,813 40,415 32,373 8,042 40,415 80 14,508 20,070 2016 2017 excluding PCI loans (a)(b) 10,689 NA NA NA NA 2,941 2,609 NA ΝΑ NA ΝΑ 7,602 6,479 Option ARMs(f) Subprime mortgage Prime mortgage ΝΑ 1,145 909 0.34 0.28 Student(a)(e) Total loans, excluding PCI loans and loans held-for-sale 12,234 341,977 Home equity 10,799 12,902 ΝΑ ΝΑ ΝΑ Loans - PCI ΝΑ ΝΑ ΝΑ NA Total loans - retained 372,553 364,406 4,209 4,767 NA 1,145 0.31 0.25 Loans held-for-sale 128 238 53 909 4,767 ΝΑ ΝΑ ΝΑ Total loans - PCI 30,576 35,679 NA ΝΑ NA ΝΑ 금금금금금 ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ - 4,209 2.13 33,450 $ $ 216,496 2016 2017 2016 2017 Average annual net charge-off rate(e)(m)(n) Net charge-offs/ (recoveries) (e)(m)(n) Nonaccrual loans (k)(I) 2016 2017 2016 2017 Credit exposure Consumer & Business Banking(a)(c)(d) Auto(b)(c) Home equity (g) For the year ended December 31, 2017, excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rate for loans would have been 0.55% and for loans - excluding PCI would have been 0.57%. 101 Management's discussion and analysis CONSUMER CREDIT PORTFOLIO The Firm's retained consumer portfolio consists primarily of residential real estate loans, credit card loans, auto loans, and business banking loans, as well as associated lending- related commitments. The Firm's focus is on serving primarily the prime segment of the consumer credit market. Originated mortgage loans are retained in the mortgage portfolio, securitized or sold to U.S. government agencies and U.S. government-sponsored enterprises; other types of consumer loans are typically retained on the balance sheet. The credit performance of the consumer portfolio continues to benefit from discipline in credit underwriting as well as improvement in the economy driven by increasing home prices and low unemployment. The total amount of residential real estate loans delinquent 30+ days, excluding government guaranteed and purchased credit impaired loans, increased from December 31, 2016 due to the impact of recent hurricanes; however, the 30+ day delinquency rate decreased due to growth in the portfolio. The Credit Card 30+ day delinquency rate and the net charge-off rate increased from the prior year, in line with expectations. For further information on consumer loans, see Note 12. For further information on lending-related commitments, see Note 27. 102 192,486 39,063 JPMorgan Chase & Co./2017 Annual Report Consumer credit portfolio As of or for the year ended December 31, (in millions, except ratios) Consumer, excluding credit card Loans, excluding PCI loans and loans held-for-sale Residential mortgage(a) The following table presents consumer credit-related information with respect to the credit portfolio held by CCB, prime mortgage and home equity loans held by AWM, and prime mortgage loans held by Corporate. For further information about the Firm's nonaccrual and charge-off accounting policies, see Note 12. $ 2,175 $ 2,256 $ (10) $ 24,307 283 287 257 257 1.03 25,789 1.10 7,057 - 165 498 162 NM - 328,727 0.45 285 16 -% 0.01% 1,610 1,845 69 0.51 189 0.45 66,242 65,814 141 214 331 0.19 Total consumer, excluding credit card loans 372,681 364,644 3.8 4.0 4.0 Prime mortgage 12.8 12.9 $ $ 14.4 14.2 $ $ 2016 2017 2016 Life-to-date liquidation losses (b) Lifetime loss estimates(a) 2017 Home equity December 31, (in billions) At December 31, 2017 and 2016, the Firm's residential mortgage portfolio, including loans held-for-sale, included $8.6 billion and $9.5 billion, respectively, of mortgage loans insured and/or guaranteed by U.S. government agencies, of which $6.2 billion and $7.0 billion, respectively, were 30 days or more past due (of these past due loans, $4.3 billion and $5.0 billion, respectively, were 90 days or more past due). The Firm monitors its exposure to certain potential unrecoverable claim payments related to government insured loans and considers this exposure in estimating the allowance for loan losses. At December 31, 2017 and 2016, the Firm's residential mortgage portfolio included $20.2 billion and $19.1 billion, respectively, of interest-only loans. These loans have an interest-only payment period generally followed by an adjustable-rate or fixed-rate fully amortizing payment period to maturity and are typically originated as higher- balance loans to higher-income borrowers. To date, losses on this portfolio generally have been consistent with the broader residential mortgage portfolio. The Firm continues to monitor the risks associated with these loans. Home equity: The home equity portfolio declined from December 31, 2016 primarily reflecting loan paydowns. The amount of 30+ day delinquencies decreased from December 31, 2016 but was impacted by recent hurricanes. Nonaccrual loans decreased from December 31, 2016 primarily as a result of loss mitigation activities. Net charge- offs for the year ended December 31, 2017 declined when compared with the prior year, partially as a result of lower loan balances. At December 31, 2017, approximately 90% of the Firm's home equity portfolio consists of home equity lines of credit ("HELOCS") and the remainder consists of home equity loans ("HELOANS"). HELOANS are generally fixed-rate, closed-end, amortizing loans, with terms ranging from 3-30 years. In general, HELOCS originated by the Firm are revolving loans for a 10-year period, after which time the HELOC recasts into a loan with a 20-year amortization period. The carrying value of HELOCS outstanding was $30 billion at December 31, 2017. Of such amounts, $14 billion have recast from interest-only to fully amortizing payments or have been modified and $5 billion are interest-only balloon HELOCS, which primarily mature after 2030. The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are exhibiting a material deterioration in their credit risk profile. 104 3.7 JPMorgan Chase & Co./2017 Annual Report Auto: The auto loan portfolio, which predominantly consists of prime-quality loans, was relatively flat compared with December 31, 2016, as new originations were largely offset by paydowns and the charge-off or liquidation of delinquent loans. Nonaccrual loans decreased compared with December 31, 2016. Net charge-offs for the year ended December 31, 2017 increased compared with the prior year, primarily as a result of an incremental adjustment recorded in accordance with regulatory guidance regarding the timing of loss recognition for certain loans in bankruptcy and loans where assets were acquired in loan satisfaction. Consumer & Business banking: Consumer & Business Banking loans increased compared with December 31, 2016 as growth due to loan originations was partially offset by paydowns and the charge-off or liquidation of delinquent loans. Nonaccrual loans and net charge-offs were relatively flat compared with prior year. Student: The Firm wrote down and subsequently sold the student loan portfolio during 2017. Net charge-offs for the year ended December 31, 2017 increased as a result of the write-down. Purchased credit-impaired loans: PCI loans decreased as the portfolio continues to run off. As of December 31, 2017, approximately 11% of the option ARM PCI loans were delinquent and approximately 68% of the portfolio had been modified into fixed-rate, fully amortizing loans. The borrowers for substantially all of the remaining loans are making amortizing payments, although such payments are not necessarily fully amortizing. This latter group of loans is subject to the risk of payment shock due to future payment recast. Default rates generally increase on option ARM loans when payment recast results in a payment increase. The expected increase in default rates is considered in the Firm's quarterly impairment assessment. The following table provides a summary of lifetime principal loss estimates included in either the nonaccretable difference or the allowance for loan losses. Summary of PCI loans lifetime principal loss estimates The Firm monitors risks associated with junior lien loans where the borrower has a senior lien loan that is more than 90 days delinquent or has been modified. These loans are considered "high-risk seconds" and are classified as nonaccrual as they are considered to pose a higher risk of default than other junior lien loans. At December 31, 2017, the Firm estimated that the carrying value of its home equity portfolio contained approximately $725 million of current junior lien loans that were considered high-risk seconds, compared with $1.1 billion at December 31, 2016. For further information, see Note 12. Subprime mortgage 3.3 3.2 Average current estimated loan-to-value ("LTV") ratios have declined consistent with improvements in home prices, customer pay downs, and charge-offs or liquidations of higher LTV loans. For further information on current estimated LTVs of residential real estate loans, see Note 12. JPMorgan Chase & Co./2017 Annual Report Loan modification activities for residential real estate loans The performance of modified loans generally differs by product type due to differences in both the credit quality and the types of modifications provided. Performance metrics for modifications to the residential real estate portfolio, excluding PCI loans, that have been seasoned more than six months show weighted-average redefault rates of 24% for residential mortgages and 21% for home equity. The cumulative performance metrics for modifications to the PCI residential real estate portfolio that have been seasoned more than six months show weighted average redefault rates of 20% for home equity, 19% for prime mortgages, 16% for option ARMS and 34% for subprime mortgages. The cumulative redefault rates reflect the performance of modifications completed under both the U.S. Government's Home Affordable Modification Program ("HAMP") and the Firm's proprietary modification programs 105 Management's discussion and analysis Current estimated loan-to-values of residential real estate loans (primarily the Firm's modification program that was modeled after HAMP) from October 1, 2009, through December 31, 2017. The following table presents information as of December 31, 2017 and 2016, relating to modified retained residential real estate loans for which concessions have been granted to borrowers experiencing financial difficulty. For further information on modifications for the years ended December 31, 2017 and 2016, see Note 12. Modified residential real estate loans December 31, (in millions) Modified residential real estate loans, Certain loans that were modified under HAMP and the Firm's proprietary modification programs have interest rate reset provisions (“step-rate modifications"). Interest rates on these loans generally began to increase commencing in 2014 by 1% per year, and will continue to do so until the rate reaches a specified cap. The cap on these loans is typically at a prevailing market interest rate for a fixed-rate mortgage loan as of the modification date. At December 31, 2017, the carrying value of non-PCI loans and the unpaid principal balance of PCI loans modified in step-rate modifications, which have not yet met their specified caps, were $3 billion and $7 billion, respectively. The Firm continues to monitor this risk exposure and the impact of these potential interest rate increases is considered in the Firm's allowance for loan losses. Residential mortgage: The residential mortgage portfolio predominantly consists of high-quality prime mortgage loans with a small component (approximately 1%) of subprime mortgage loans. These subprime mortgage loans continue to run-off and are performing in line with expectations. The residential mortgage portfolio, including loans held-for-sale, increased from December 31, 2016 due to retained originations of primarily high-quality fixed rate prime mortgage loans partially offset by paydowns. Residential mortgage 30+ day delinquencies increased from December 31, 2016 due to the impact of recent hurricanes. Nonaccrual loans decreased from the prior year primarily as a result of loss mitigation activities. There was a net recovery for the year ended December 31, 2017 compared to a net charge-off for the year ended December 31, 2016, reflecting continued improvement in home prices and delinquencies. At December 31, 2017, $152.8 billion, or 63% of the total retained residential real estate loan portfolio, excluding mortgage loans insured by U.S. government agencies and PCI loans, were concentrated in California, New York, Illinois, Texas and Florida, compared with $139.9 billion, or 63%, at December 31, 2016. For additional information on the geographic composition of the Firm's residential real estate loans, see Note 12. For further information on the Firm's PCI loans, including write-offs, see Note 12. 3.1 3.1 Option ARMS 10.0 Total $ Geographic composition of residential real estate loans 31.5 $ 9.7 9.7 29.5 $ 29.3 (a) Includes the original nonaccretable difference established in purchase accounting of $30.5 billion for principal losses plus additional principal losses recognized subsequent to acquisition through the provision and allowance for loan losses. The remaining nonaccretable difference for principal losses was $842 million and $1.1 billion at December 31, 2017 and 2016, respectively. (b) Represents both realization of loss upon loan resolution and any principal forgiven upon modification. 10.0 31.6 $ PCI loans are excluded from the following discussions of individual loan products and are addressed separately below. For further information about the Firm's consumer portfolio, including information about delinquencies, loan modifications and other credit quality indicators, see Note 12. Consumer loan balances increased from December 31, 2016 predominantly due to originations of high-quality prime mortgage loans that have been retained on the balance sheet, partially offset by the sale of the student loan portfolio as well as paydowns and the charge-off or liquidation of delinquent loans. Portfolio analysis Loans retained(i) 4,123 3,442 2.95 2.63 Loans held-for-sale Credit Card Total credit card loans Total credit card exposure Total consumer credit portfolio Memo: Total consumer credit portfolio, excluding PCI 149,387 141,711 124 Lending-related commitments(g) 105 418,011 (1) Total consumer exposure, excluding credit card 4,209 4,820 1,145 '8 - 909 421,367 0.31 Lending-related commitments(g) 48,553 53,247 (i) Receivables from customers(h) 133 120 0.25 110 149,511 4,123 (e) For the year ended December 31, 2017, excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rate for Total consumer, excluding credit card and PCI loans and loans held-for-sale would have been 0.20%; Total consumer - retained excluding credit card loans would have been 0.18%; Total consumer credit portfolio would have been 0.95%; and Total consumer credit portfolio, excluding PCI loans would have been 1.01%. (f) At December 31, 2017 and 2016, approximately 68% and 66%, respectively, of the PCI option adjustable rate mortgages ("ARMS") portfolio has been modified into fixed-rate, fully amortizing loans. (g) Credit card and home equity lending-related commitments represent the total available lines of credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit would be used at the same time. For credit card and home equity commitments (if certain conditions are met), the Firm can reduce or cancel these lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. For further information, see Note 27. (h) Receivables from customers represent held-for-investment margin loans to brokerage customers that are collateralized through assets maintained in the clients' brokerage accounts. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. Includes billed interest and fees net of an allowance for uncollectible interest and fees. (i) (j) The prior period amounts have been revised to conform with the current period presentation. (c) Includes certain business banking and auto dealer risk-rated loans that apply the wholesale methodology for determining the allowance for loan losses; these loans are managed by CCB, and therefore, for consistency in presentation, are included within the consumer portfolio. (d) Predominantly includes Business Banking loans. (k) At December 31, 2017 and 2016, nonaccrual loans excluded loans 90 or more days past due as follows: (1) mortgage loans insured by U.S. government agencies of $4.3 billion and $5.0 billion, respectively; and (2) student loans insured by U.S. government agencies under the FFELP of zero and $263 million, respectively. These amounts have been excluded from nonaccrual loans based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status, as permitted by regulatory guidance issued by the FFIEC. (m) Net charge-offs and net charge-off rates excluded write-offs in the PCI portfolio of $86 million and $156 million for the years ended December 31, 2017 and 2016. These write- offs decreased the allowance for loan losses for PCI loans. See Allowance for Credit Losses on pages 117-119 for further details. (n) Average consumer loans held-for-sale were $1.5 billion and $496 million for the years ended December 31, 2017 and 2016, respectively. These amounts were excluded when calculating net charge-off rates. JPMorgan Chase & Co./2017 Annual Report 103 Management's discussion and analysis Consumer, excluding credit card (I) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. 141,816 (a) Certain loan portfolios have been reclassified. The prior period amounts have been revised to conform with the current period presentation. (b) At December 31, 2017 and 2016, excluded operating lease assets of $17.1 billion and $13.2 billion, respectively. These operating lease assets are included in other assets on the Firm's Consolidated balance sheets. The risk of loss on these assets relates to the residual value of the leased vehicles, which is managed through projection of the lease residual value at lease origination, periodic review of residual values, and through arrangements with certain auto manufacturers that mitigates this risk. 1.11% 3,442 2.95 2.63 572,831 722,342 553,891 695,707 0.96% $ 1,143,709 $ 5,268 $ 4,351 1.04% 0.89% $ 1,113,133 $ 1,078,039 (i) $ 4,209 $ 4,820 $ 5,268 $ 4,351 $ 1,113,718 (1) $ 4,209 $ 4,820 JPMorgan Chase & Co./2017 Annual Report 109 JPMorgan Chase & Co./2017 Annual Report Industrials 571 5,080 Other (1) 2 1 (10) (1) (11) Ending balance at December 31, $ 4,579 $ 4,884 $ 4,141 $ 13,604 $ 5,198 $ 4,034 $ 4,544 $ 13,776 Impairment methodology Asset-specific (c) $ 4,042 246 $ 467 (286) 3,799 398 5,697 (93) (591) (357) (57) (1,005) Net charge-offs (a) 1,145 4,123 119 5,387 909 3,442 341 4,692 Write-offs of PCI loans (b) 86 86 156 156 Provision for loan losses 613 4,973 5,300 383 $ 461 5,198 $ 4,034 $ 4,544 $ 13,776 Allowance for lending-related commitments Beginning balance at January 1, $ 26 $ - $ 1,052 $ 1,078 $ Provision for lending-related commitments 7 (17) (10) 14 $ -- $ 772 $ 786 281 281 Other 12 - (1) 11 Ending balance at December 31, $ $ $ 3,434 $ 4,315 $ 13,555 2,311 2,311 $ 1,090 $ 308 $ 358 $ Formula-based PCI 2,108 4,501 3,680 2,225 - Total allowance for loan losses $ 4,579 $ 4,884 $ 10,289 2,225 4,141 $ 13,604 2,579 3,676 342 4,202 $ 1,008 10,457 - 33 5,806 1,500 $ 20 13,925 34 13,127 32 7,397 18 7,308 18 645 40,415 2 984 2 100% $ 41,373 100% As previously noted, the Firm uses collateral agreements to mitigate counterparty credit risk. The percentage of the Firm's over-the-counter derivatives transactions subject to collateral agreements – excluding foreign exchange spot trades, which are not typically covered by collateral agreements due to their short maturity and centrally cleared trades that are settled daily – was approximately 90% as of December 31, 2017, largely unchanged compared with December 31, 2016. Credit derivatives The Firm uses credit derivatives for two primary purposes: first, in its capacity as a market-maker, and second, as an end-user to manage the Firm's own credit risk associated with various exposures. For a detailed description of credit derivatives, see Credit derivatives in Note 5. Credit portfolio management activities Included in the Firm's end-user activities are credit derivatives used to mitigate the credit risk associated with traditional lending activities (loans and unfunded commitments) and derivatives counterparty exposure in the Firm's wholesale businesses (collectively, "credit portfolio management” activities). Information on credit portfolio management activities is provided in the table below. For further information on derivatives used in credit portfolio management activities, see Credit derivatives in Note 5. The Firm also uses credit derivatives as an end-user to manage other exposures, including credit risk arising from certain securities held in the Firm's market-making businesses. These credit derivatives are not included in credit portfolio management activities; for further information on these credit derivatives as well as credit derivatives used in the Firm's capacity as a market-maker in credit derivatives, see Credit derivatives in Note 5. JPMorgan Chase & Co./2017 Annual Report 115 Management's discussion and analysis Credit derivatives used in credit portfolio management 8,505 activities 17 28% 20 0 1 year 2 years AVG DRE 5 years Peak 10 years The following table summarizes the ratings profile by derivative counterparty of the Firm's derivative receivables, including credit derivatives, net of all collateral, at the dates indicated. The ratings scale is based on the Firm's internal ratings, which generally correspond to the ratings as assigned by S&P and Moody's. Ratings profile of derivative receivables Rating equivalent December 31, (in millions, except ratios) AAA/Aaa to AA-/Aa3 A+/A1 to A-/A3 BBB+/Baal to BBB-/Baa3 BB+/Bal to B-/B3 CCC+/Caal and below Total 2017 2016 Exposure net of % of exposure net all collateral of all collateral Exposure net of % of exposure net all collateral of all collateral 11,529 29% $ 11,449 6,919 212 Notional amount of protection purchased (a) December 31, (in millions) 117 Management's discussion and analysis Summary of changes in the allowance for credit losses 2017 2016 Year ended December 31, (in millions, except ratios) Consumer, excluding Consumer, excluding credit card Credit card Wholesale Total credit card Credit card Wholesale Total Allowance for loan losses Beginning balance at January 1, $ 5,198 $ Gross charge-offs 1,779 4,521 Gross recoveries (634) (398) 4,034 $ 4,544 $ 13,776 6,512 (1,125) JPMorgan Chase & Co./2017 Annual Report 2017 For additional information on the consumer and wholesale credit portfolios, see Consumer Credit Portfolio on pages 102-107, Wholesale Credit Portfolio on pages 108-116 and Note 12. a reduction in the allowance for the residential real estate portfolio, predominantly driven by continued improvement in home prices and delinquencies, and Credit derivatives used to manage: Loans and lending-related commitments $ 1,867 Derivative receivables 15,742 Credit derivatives used in credit portfolio management activities 2016 $ 2,430 19,684 $ 17,609 $ 22,114 (a) Amounts are presented net, considering the Firm's net protection purchased or sold with respect to each underlying reference entity or index. The credit derivatives used in credit portfolio management activities do not qualify for hedge accounting under U.S. GAAP; these derivatives are reported at fair value, with gains and losses recognized in principal transactions revenue. In contrast, the loans and lending-related commitments being risk-managed are accounted for on an accrual basis. This asymmetry in accounting treatment, between loans and lending-related commitments and the credit derivatives used in credit portfolio management activities, causes earnings volatility that is not representative, in the Firm's view, of the true changes in value of the Firm's overall credit exposure. The effectiveness of credit default swaps ("CDS") as a hedge against the Firm's exposures may vary depending on a number of factors, including the named reference entity (i.e., the Firm may experience losses on specific exposures that are different than the named reference entities in the purchased CDS); the contractual terms of the CDS (which may have a defined credit event that does not align with an actual loss realized by the Firm); and the maturity of the Firm's CDS protection (which in some cases may be shorter than the Firm's exposures). However, the Firm generally seeks to purchase credit protection with a maturity date that is the same or similar to the maturity date of the exposure for which the protection was purchased, and remaining differences in maturity are actively monitored and managed by the Firm. 116 JPMorgan Chase & Co./2017 Annual Report ALLOWANCE FOR CREDIT LOSSES JPMorgan Chase's allowance for credit losses covers the retained consumer and wholesale loan portfolios, as well as the Firm's wholesale and certain consumer lending-related commitments. For a further discussion of the components of the allowance for credit losses and related management judgments, see Critical Accounting Estimates Used by the Firm on pages 138-140 and Note 13. At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm, and discussed with the Board of Directors' Risk Policy Committee ("DRPC") and the Audit Committee. As of December 31, 2017, JPMorgan Chase deemed the allowance for credit losses to be appropriate and sufficient to absorb probable credit losses inherent in the portfolio. The allowance for credit losses decreased as of December 31, 2017, driven by: a net reduction in the wholesale allowance, reflecting credit quality improvements in the Oil & Gas, Natural Gas Pipelines, and Metals & Mining portfolios (compared with additions to the allowance in the prior year driven by downgrades in the same portfolios) largely offset by a net increase in the consumer allowance, reflecting additions to the allowance for the credit card and business banking portfolios, driven by loan growth in both of these portfolios and higher loss rates in the credit card portfolio, largely offset by - - the utilization of the allowance in connection with the sale of the student loan portfolio. $ $ 1,035 $ $ 613 $ 467 $ (82) $ 2017 7 $ 2016 2015 2017 2016 2015 $ 1 $ 620 $ 467 $ (81) Credit card 4,973 4,042 3,122 4,973 4,042 3,122 Total consumer Wholesale Consumer, excluding credit card Total 2015 2017 NM 233 111 Net charge-off rate (a) 0.34% 2.95% 0.03% 0.62% 0.28% 2.63% 0.09% 0.57% Note: In the table above, the financial measures which exclude the impact of PCI loans are non-GAAP financial measures. (a) For the year ended December 31, 2017, excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rate for Consumer, excluding credit card would have been 0.18%; total Firm would have been 0.55%; Consumer, excluding credit card and PCI loans would have been 0.20%; and total Firm, excluding PCI would have been 0.57%. (b) Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool (e.g., upon liquidation). (c) Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. The asset-specific credit card allowance for loan losses modified in a TDR is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (d) The allowance for lending-related commitments is reported in accounts payable and other liabilities on the Consolidated balance sheets. (e) The Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. 118 JPMorgan Chase & Co./2017 Annual Report Provision for credit losses The following table presents the components of the Firm's provision for credit losses: Provision for Provision for loan losses lending-related commitments Total provision for credit losses Year ended December 31, (in millions) 2016 61 5,586 3,040 - a $218 million impact in connection with the sale of the student loan portfolio, and · a $416 million higher addition to the allowance for credit losses. Current year additions to the consumer allowance included: 。 an $850 million addition to the allowance for credit losses in the credit card portfolio, compared to a $600 million addition in the prior year, due to higher loss rates and loan growth in both years, and 。 a $50 million addition to the allowance for credit losses in the business banking portfolio, driven by loan growth the additions were partially offset by ° a $316 million net reduction in the allowance for credit losses in the residential real estate portfolio, compared to a $517 million net reduction in the prior year, reflecting continued improvement in home prices and delinquencies in both years. JPMorgan Chase & Co./2017 Annual Report 119 Management's discussion and analysis INVESTMENT PORTFOLIO RISK MANAGEMENT Investment portfolio risk is the risk associated with the loss of principal or a reduction in expected returns on investments arising from the investment securities portfolio held by Treasury and CIO in connection with the Firm's balance sheet or asset-liability management objectives or from principal investments managed in various LOBS in predominantly privately-held financial assets and instruments. Investments are typically intended to be held over extended periods and, accordingly, the Firm has no expectation for short-term realized gains with respect to these investments. Investment securities risk Investment securities risk includes the exposure associated with the default of principal plus coupon payments. This risk is minimized given that Treasury and CIO generally invest in high-quality securities. At December 31, 2017, the investment securities portfolio was $248.0 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and where not available, based primarily upon internal ratings that correspond to ratings as defined by S&P and Moody's). For further information on the investment securities portfolio, see Note 10 on pages 203-208. For further information on the market risk inherent in the portfolio, see Market Risk Management on pages 121-128. For further information on related liquidity risk, see Liquidity Risk on pages 92-97. Governance and oversight Investment securities risks are governed by the Firm's Risk Appetite framework, and discussed at the CIO, Treasury and Corporate (CTC) Risk Committee with regular updates to the DRPC. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investment securities in accordance with relevant policies. Approved levels for investment securities are established for each risk category, including capital and credit risks. Principal investment risk Principal investments are typically private non-traded financial instruments representing ownership or other forms of junior capital. Principal investments cover multiple asset classes and are made either in stand-alone investing businesses or as part of a broader business platform. As of December 31, 2017, the carrying value of the principal investment portfolios included tax-oriented investments (e.g., affordable housing and alternative energy investments) of $14.0 billion and private equity and various debt and equity instruments of $5.5 billion. Increasingly, new principal investment activity seeks to enhance or accelerate LOB strategic business initiatives. The Firm's principal investments are managed under various LOBS and are reflected within the respective LOB financial results. Governance and oversight The Firm's approach to managing principal risk is consistent with the Firm's general risk governance structure. A Firmwide risk policy framework exists for all principal investing activities. All investments are approved by investment committees that include executives who are independent from the investing businesses. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investments in accordance with relevant policies. Approved levels for investments are established for each relevant business in order to manage the overall size of the portfolios. Industry, geographic and position level concentration limits have been set and are intended to ensure diversification of the portfolios. The Firm also conducts stress testing on these portfolios using specific scenarios that estimate losses based on significant market moves and/or other risk events. 120 JPMorgan Chase & Co./2017 Annual Report - $450 million of higher net charge-offs, primarily in the credit card portfolio due to growth in newer vintages which, as anticipated, have higher loss rates than the more seasoned portion of the portfolio, partially offset by a decrease in net charge-offs in the residential real estate portfolio reflecting continued improvement in home prices and delinquencies, 4,509 a higher consumer provision driven by • a net $422 million reduction in the wholesale allowance for credit losses, reflecting credit quality improvements in the Oil & Gas, Natural Gas Pipelines, and Metals & Mining portfolios, compared with an addition of $511 million in the prior year driven by downgrades in the same portfolios. 7 1 5,593 4,509 3,041 (286) 571 623 (17) 281 163 (303) 852 786 $ 5,300 $ 5,080 $ 3,663 $ (10) $ 281 $ 164 $ 5,290 $ 5,361 $ 3,827 Provision for credit losses The provision for credit losses decreased as of December 31, 2017 as a result of: The decrease was predominantly offset by 109 239 NM 33 $ $ Total allowance for credit losses Memo: $ 4,612 $ 4,884 1,035 $ 1,068 $ 5,176 $ 14,672 $ 26 $ $ 1,052 $ 1,078 $ 5,224 $ 4,034 $ 5,596 $ 14,854 Retained loans, end of period $ 372,553 $ 149,387 366,798 30,576 139,918 $ 402,898 $ 924,838 392,263 898,979 3 30,579 $ 364,406 358,486 35,679 $ 141,711 131,081 $ 383,790 371,778 3 $ 889,907 861,345 35,682 Credit ratios Allowance for loan losses to retained loans $ 1.23% PCI loans, end of period 909 1,068 $ 26 $ $ 1,052 $ 1,078 Impairment methodology Asset-specific Formula-based Total allowance for lending-related commitments (d) $ - $ - $ 33 187 $ 848 187 $ - $ $ 169 $ 169 881 26 883 Retained loans, average 3.27% 1.03% 1.47% 0.54 Credit ratios, excluding residential real estate PCI loans Allowance for loan losses to retained loans 0.69 3.27 1.03 1.27 0.88 2.85 1.18 1.34 Allowance for loan losses to retained nonaccrual loans(e) 56 NM 239 191 61 NM 233 171 Allowance for loan losses to retained nonaccrual loans excluding credit card 56 0.09 2.63 0.25 0.60 1.43% 2.85% 1.18% 1.55% Allowance for loan losses to retained nonaccrual loans(e) 109 NM 239 229 109 NM 233 40 205 109 NM 239 147 109 NM 233 145 Net charge-off rate (a) 0.31 2.95 0.03 Allowance for loan losses to retained nonaccrual loans excluding credit card 60 80 100 (14) Metals & Mining 13,419 5,523 6,744 1,133 19 36 (621) (62) Insurance 13,510 10,918 2,459 133 9 (275) (2,538) Financial Markets Infrastructure 8,732 7,980 752 (390) Securities Firms 4,211 (401) 1,812 1 1 (4,183) Chemicals & Plastics 15,043 10,405 4,452 156 30 3 (35) (3) Transportation 19,096 12,178 6,421 444 53 9 10 (93) (188) Automotive 16,736 9,235 7,299 201 7 (11,691) 2,399 (491) Presented below is additional detail on certain industries to which the Firm has exposure. Real Estate Exposure to the Real Estate industry increased $5.1 billion during the year ended December 31, 2017, to $139.4 billion predominantly driven by multifamily lending within CB. For the year ended December 31, 2017, the investment-grade percentage of the portfolio was 83%, up from 78% for the year ended December 31, 2016. For further information on Real Estate loans, see Note 12. (in millions, except ratios) Multifamily(a) Other Total Real Estate Exposure (b) (in millions, except ratios) Multifamily(a) Other Total Real Estate Exposure (b) (a) Multifamily exposure is largely in California. December 31, 2017 Loans and Lending-related % Commitments Derivative Receivables Credit exposure $ 84,635 $ 34 $ 84,669 Management's discussion and analysis (273) 111 (f) Represents the net notional amounts of protection purchased and sold through credit derivatives used to manage the credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. The All other category includes purchased credit protection on certain credit indices. (g) Prior period amounts have been revised to conform with the current period presentation. All other(c) 137,238 124,661 11,988 303 286 598 6 (3,634) (1,348) Subtotal $ 815,882 $ 613,400 $ 182,633 $ 17,166 $ 2,683 $ 1,318 $ 341 $ (22,114) $ (22,705) Loans held-for-sale and loans at fair value Receivables from customers and other Total(d) 4,515 17,440 $ 837,837 (a) The industry rankings presented in the table as of December 31, 2016, are based on the industry rankings of the corresponding exposures at December 31, 2017, not actual rankings of such exposures at December 31, 2016. (b) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2017 and 2016, noted above, the Firm held: $9.8 billion and $9.1 billion, respectively, of trading securities; $32.3 billion and $31.6 billion, respectively, of AFS securities; and $14.4 billion and $14.5 billion, respectively, of HTM securities, issued by U.S. state and municipal governments. For further information, see Note 2 and Note 10. (c) All other includes: individuals; SPEs; and private education and civic organizations, representing approximately 59%, 37% and 4%, respectively, at both December 31, 2017 and December 31, 2016. (d) Excludes cash placed with banks of $421.0 billion and $380.2 billion, at December 31, 2017 and 2016, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (e) Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. JPMorgan Chase & Co./2017 Annual Report Investment- grade 89% 1 9 (11) (54) $ (7) $ 206 $ 200 $ 937 $ 104,869 $ 28,281 $ $ 134,287 $ and other cash collateral held against derivative receivables(g) Liquid securities Selected metrics Credit derivative hedges (f) Net charge- offs/ (recoveries) loans 30 days or more past due and accruing Criticized nonperforming performing Noncriticized Criticized Investment- grade Credit exposure(e) Technology, Media & Consumer & Retail Real Estate (in millions) 84,804 December 31, 2016 54,730 1,571 (246) (286) 37 86 40 882 9,279 39,244 49,445 Healthcare (30) (589) 2 9 16 1,559 21,751 39,998 63,324 Telecommunications (69) (424) 24 75 248 28,255 4 As of or for the year ended 36,710 4,006 1 17 (5,737) Utilities 29,672 24,203 4,959 424 86 8 (306) State & Municipal Govt (b) 28,263 27,603 624 6 30 107 (1) (130) Central Govt 20,408 20,123 276 29,194 Noninvestment-grade 33,201 (18) 17,854 1,033 136 128 3 (434) (40) Banks & Finance Cos 48,393 35,385 12,560 438 10 21 (2) (1,336) (7,337) Oil & Gas 40,367 18,629 12,274 8,069 1,395 31 233 (1,532) Asset Managers 55,733 % Drawn (c) 54,620 2016 Gross recoveries (93) (57) Beginning balance $ 2,063 $ 1,016 Net charge-offs 119 341 Additions 1,482 2,981 Net charge-off rate 0.03% 0.09% Reductions: Paydowns and other 1,137 1,148 Gross charge-offs 200 385 Returned to performing status 189 2017 242 Year ended December 31, (in millions) 212 $ 1,984 $ 44,726 48 33 (a) Other Oil & Gas includes Integrated Oil & Gas companies, Midstream/Oil Pipeline companies and refineries. (b) Natural Gas Pipelines is reported within the Utilities Industry. (c) Secured lending is $14.0 billion and $14.3 billion at December 31, 2017 and December 31, 2016, respectively, approximately half of which is reserve- based lending to the Exploration & Production sub-sector; unsecured exposure is largely investment-grade. (d) Represents drawn exposure as a percentage of credit exposure. 112 JPMorgan Chase & Co./2017 Annual Report Loans In the normal course of its wholesale business, the Firm provides loans to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. For further discussion on loans, including information on credit quality indicators and sales of loans, see Note 12. The following table presents the change in the nonaccrual loan portfolio for the years ended December 31, 2017 and 2016. Wholesale nonaccrual loan activity(a) The following table presents net charge-offs/recoveries, which are defined as gross charge-offs less recoveries, for the years ended December 31, 2017 and 2016. The amounts in the table below do not include gains or losses from sales of nonaccrual loans. Wholesale net charge-offs/(recoveries) Year ended December 31, (in millions, except ratios) Loans 2017 2016 reported Average loans retained $ 392,263 $ 371,778 Gross charge-offs 398 42,742 Sales Total reductions 7,882 Commodity 6,948 Total, net of cash collateral 56,523 4,939 6,272 64,078 (16,108) (22,705) 40,415 $ 41,373 Liquid securities and other cash collateral held against derivative receivables(a) Total, net of all collateral (a) Includes collateral related to derivative instruments where an appropriate legal opinion has not been either sought or obtained. Derivative receivables reported on the Consolidated balance sheets were $56.5 billion and $64.1 billion at December 31, 2017 and 2016, respectively. Derivative receivables decreased predominantly as a result of client- driven market-making activities in CIB Markets, which reduced foreign exchange and interest rate derivative receivables, and increased equity derivative receivables, driven by market movements. Derivative receivables amounts represent the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and cash collateral held by the Firm. However, in management's view, the appropriate measure of current credit risk should also take into consideration additional liquid securities (primarily U.S. government and agency securities and other group of seven nations ("G7") government bonds) and other cash collateral held by the Firm aggregating $16.1 billion and $22.7 billion at December 31, 2017 and 2016, respectively, that may be used as security when the fair value of the client's exposure is in the Firm's favor. In addition to the collateral described in the preceding paragraph, the Firm also holds additional collateral (primarily cash, G7 government securities, other liquid government-agency and guaranteed securities, and corporate debt and equity securities) delivered by clients at the initiation of transactions, as well as collateral related to contracts that have a non-daily call frequency and collateral that the Firm has agreed to return but has not yet settled as of the reporting date. Although this collateral does not reduce the balances and is not included in the table above, it is available as security against potential exposure that could arise should the fair value of the client's derivative transactions move in the Firm's favor. The derivative receivables fair value, net of all collateral, also does not include other credit enhancements, such as letters of credit. For additional information on the Firm's use of collateral agreements, see Note 5. While useful as a current view of credit exposure, the net fair value of the derivative receivables does not capture the potential future variability of that credit exposure. To capture the potential future variability of credit exposure, the Firm calculates, on a client-by-client basis, three measures of potential derivatives-related credit loss: Peak, Derivative Risk Equivalent ("DRE"), and Average exposure ("AVG"). These measures all incorporate netting and collateral benefits, where applicable. Peak represents a conservative measure of potential exposure to a counterparty calculated in a manner that is broadly equivalent to a 97.5% confidence level over the life of the transaction. Peak is the primary measure used by the Firm for setting of credit limits for derivative transactions, senior management reporting and derivatives exposure management. DRE exposure is a measure that expresses the risk of derivative exposure on a basis intended to be equivalent to the risk of loan exposures. DRE is a less extreme measure of potential credit loss than Peak and is used for aggregating derivative credit risk exposures with loans and other credit risk. Finally, AVG is a measure of the expected fair value of the Firm's derivative receivables at future time periods, including the benefit of collateral. AVG exposure over the total life of the derivative contract is used as the primary metric for pricing purposes and is used to calculate credit risk capital and the CVA, as further described below. The three year AVG exposure was $29.0 billion and $31.1 billion at December 31, 2017 and 2016, respectively, compared with derivative receivables, net of all collateral, of $40.4 billion and $41.4 billion at December 31, 2017 and 2016, respectively. The fair value of the Firm's derivative receivables incorporates CVA to reflect the credit quality of counterparties. CVA is based on the Firm's AVG to a counterparty and the counterparty's credit spread in the credit derivatives market. The Firm believes that active risk management is essential to controlling the dynamic credit risk in the derivatives portfolio. In addition, the Firm's risk management process takes into consideration the potential 114 JPMorgan Chase & Co./2017 Annual Report impact of wrong-way risk, which is broadly defined as the potential for increased correlation between the Firm's exposure to a counterparty (AVG) and the counterparty's credit quality. Many factors may influence the nature and magnitude of these correlations over time. To the extent that these correlations are identified, the Firm may adjust the CVA associated with that counterparty's AVG. The Firm risk manages exposure to changes in CVA by entering into credit derivative transactions, as well as interest rate, foreign exchange, equity and commodity derivative transactions. The accompanying graph shows exposure profiles to the Firm's current derivatives portfolio over the next 10 years as calculated by the Peak, DRE and AVG metrics. The three measures generally show that exposure will decline after the first year, if no new trades are added to the portfolio. Exposure profile of derivatives measures December 31, 2017 (in billions) 140 120 Equity 285 28,302 1,294 23,271 Foreign exchange 1,811 Net changes Ending balance $ 159 1,934 (329) 1,047 1,734 $ 2,063 (a) Loans are placed on nonaccrual status when management believes full payment of principal or interest is not expected, regardless of delinquency status, or when principal or interest have been in default for a period of 90 days or more unless the loan is both well-secured and in the process of collection. Lending-related commitments The Firm uses lending-related financial instruments, such as commitments (including revolving credit facilities) and guarantees, to meet the financing needs of its clients. The contractual amounts of these financial instruments represent the maximum possible credit risk should the counterparties draw down on these commitments or the Firm fulfill its obligations under these guarantees, and the counterparties subsequently fail to perform according to the terms of these contracts. Most of these commitments and guarantees are refinanced, extended, cancelled, or expire without being drawn upon or a default occurring. In the Firm's view, the total contractual amount of these wholesale lending-related commitments is not representative of the Firm's expected future credit exposure or funding requirements. For further information on wholesale lending-related commitments, see Note 27. Clearing services The Firm provides clearing services for clients entering into securities and derivative transactions. Through the provision of these services the Firm is exposed to the risk of non-performance by its clients and may be required to share in losses incurred by central counterparties. Where possible, the Firm seeks to mitigate its credit risk to its clients through the collection of adequate margin at inception and throughout the life of the transactions and can also cease provision of clearing services if clients do not adhere to their obligations under the clearing agreement. For further discussion of clearing services, see Note 27. JPMorgan Chase & Co./2017 Annual Report 113 Management's discussion and analysis Derivative contracts In the normal course of business, the Firm uses derivative instruments predominantly for market-making activities. Derivatives enable counterparties to manage exposures to fluctuations in interest rates, currencies and other markets. The Firm also uses derivative instruments to manage its own credit and other market risk exposure. The nature of the counterparty and the settlement mechanism of the derivative affect the credit risk to which the Firm is exposed. For OTC derivatives the Firm is exposed to the credit risk of the derivative counterparty. For exchange- traded derivatives ("ETD"), such as futures and options, and "cleared" over-the-counter ("OTC-cleared") derivatives, the Firm is generally exposed to the credit risk of the relevant CCP. Where possible, the Firm seeks to mitigate its credit risk exposures arising from derivative transactions through the use of legally enforceable master netting arrangements and collateral agreements. For further discussion of derivative contracts, counterparties and settlement types, see Note 5. The following table summarizes the net derivative receivables for the periods presented. Derivative receivables 2016 December 31, (in millions) 2017 Interest rate $ 24,673 $ Credit derivatives 869 16,151 92% $ 66 72 62 134,081 207 134,287 78 79 (b) Real Estate exposure is predominantly secured; unsecured exposure is largely investment-grade. (c) Represents drawn exposure as a percentage of credit exposure. Exposure to the Oil & Gas and Natural Gas Pipeline portfolios increased by $1.1 billion during the year ended December 31, 2017 to $45.9 billion. During the year ended December 31, 2017, the credit quality of this exposure continued to improve, with the investment-grade percentage increasing from 48% to 53% and criticized exposure decreasing by $4.5 billion. December 31, 2017 (in millions, except ratios) Loans and Lending-related Commitments Derivative Receivables Credit exposure % Investment- grade % Drawn(d) Exploration & Production (“E&P") and Oilfield Services 20,558 $ Other Oil & Gas (a) 19,032 Total Oil & Gas 39,590 1,175 552 1,727 $ 53,973 21,733 90% 80,314 120 54,740 74 66 139,255 154 139,409 83 82 December 31, 2016 Loans and Lending-related Derivative Credit Commitments Receivables exposure % Investment- grade % Drawn (c) $ 80,280 $ 53,801 34 172 $ 82% 30 34% 19,584 Credit exposure % Investment- grade % Drawn(d) $ 20,971 $ 17,518 1,256 622 $ 22,227 27% 35% 18,140 70 31 38,489 1,878 40,367 46 33 Natural Gas Pipelines (b) Total Oil & Gas and Natural Gas Pipelines(c) 4,253 106 4,359 Derivative Receivables 33% Commitments Other Oil & Gas (a) 72 28 41,317 52 31 Natural Gas Pipelines (b) 4,507 38 4,545 66 14 Total Oil & Gas and Natural Gas Pipelines (c) $ 44,097 $ 1,765 $ 45,862 53 29 December 31, 2016 Loans and Lending-related (in millions, except ratios) E&P and Oilfield Services Total Oil & Gas Oil & Gas and Natural Gas Pipelines Mexico 4.0 (4) (a) 16 4 (b) 8 16 (b) 2 (b) (b) NM NM (b) (b) (3) NM (a) NM (b) (b) NM NM (c) Maximum Corporate VaR was higher than the prior year, due to a Private Equity position that became publicly traded in the fourth quarter of 2017. Previously, this position was included in other sensitivity-based measures. (b) Diversification benefit represents the difference between the total VaR and each reported level and the sum of its individual components. Diversification benefit reflects the non-additive nature of VaR due to imperfect correlation across lines of business and risk types. The maximum and minimum VaR for each portfolio may have occurred on different trading days than the components and consequently diversification benefit is not meaningful. (a) Average portfolio VaR is less than the sum of the VaR of the components described above, which is due to portfolio diversification. The diversification effect reflects that the risks are not perfectly correlated. 33 (b) $ 78 (b) $ $ 45 (b) 42 $ 17 (b) $ 29 $ NM (b) (b) NM (a) (8) (b) Average Total VaR decreased $16 million for the year-ended December 31, 2017 as compared with the prior year. The reduction is a result of refinements made to VaR models for certain asset-backed products, changes made to the scope of positions included in VaR in the third quarter of 2016, and lower volatility in the one-year historical look-back period. (b) 4 NM (10) (b) (b) (a) NM NM (b) NM 2 (a) (6) 16 10 12 12 3 7 (b) (b) (b) (b) 2 13 (c) 6 1 3 6 16 (c) 1 3 4 1 241 - 81 (b) 32 45 39 17 28 (1) (a) In addition, Credit Portfolio VaR declined by $5 million reflecting the sale of select positions and lower volatility in the one-year historical look-back period. In the first quarter of 2017, the Firm refined the historical proxy time series inputs to certain VaR models. These refinements are intended to more appropriately reflect the risk exposure from certain asset-backed products. In the absence of this refinement, the average Total VaR, CIB fixed income VaR, CIB trading VaR and CIB VaR would have each been higher by $4 million for the year ended December 31, 2017. VaR can vary significantly as positions change, market volatility fluctuates, and diversification benefits change. The Firm's U.S. dollar sensitivities are presented in the table below. Earnings-at-risk scenarios estimate the potential change in this baseline, over the following 12 months utilizing multiple assumptions. These scenarios consider the impact on exposures as a result of changes in interest rates from baseline rates, as well as pricing sensitivities of deposits, optionality and changes in product mix. The scenarios include forecasted balance sheet changes, as well as modeled prepayment and reinvestment behavior, but do not include assumptions about actions that could be taken by the Firm in response to any such instantaneous rate changes. Mortgage prepayment assumptions are based on scenario interest rates compared with underlying contractual rates, the time since origination, and other factors which are updated periodically based on historical experience. The pricing sensitivity of deposits in the baseline and scenarios use assumed rates paid which may differ from actual rates paid due to timing lags and other factors. The Firm's earnings-at-risk scenarios are periodically evaluated and enhanced in response to changes in the composition of the Firm's balance sheet, changes in market conditions, improvements in the Firm's simulation and other factors. The Firm manages interest rate exposure related to its assets and liabilities on a consolidated, firmwide basis. Business units transfer their interest rate risk to Treasury and CIO through funds transfer pricing, which takes into account the elements of interest rate exposure that can be risk-managed in financial markets. These elements include asset and liability balances and contractual rates of interest, contractual principal payment schedules, expected prepayment experience, interest rate reset dates and maturities, rate indices used for repricing, and any interest rate ceilings or floors for adjustable rate products. All transfer-pricing assumptions are dynamically reviewed. The Firm generates a baseline for net interest income and certain interest rate-sensitive fees, and then conducts simulations of changes for interest rate-sensitive assets and liabilities denominated in U.S. dollars and other currencies (“non-U.S. dollar” currencies). This simulation primarily includes, retained loans, deposits, deposits with banks, investment securities, long term debt and any related interest rate hedges, and excludes other positions in risk management VaR and other sensitivity-based measures as described on page 122. The impact of changes in the maturity of various assets, liabilities or off-balance sheet instruments as interest rates change Differences in the amounts by which short-term and long- term market interest rates change (for example, changes in the slope of the yield curve) Differences in the timing among the maturity or repricing of assets, liabilities and off-balance sheet instruments Differences in the amounts of assets, liabilities and off- balance sheet instruments that are repricing at the same time • • JPMorgan Chase's 12-month earnings-at-risk sensitivity • Structural interest rate risk can occur due to a variety of factors, including: JPMorgan Chase & Co./2017 Annual Report 126 The effect of interest rate exposure on the Firm's reported net income is also important as interest rate risk represents one of the Firm's significant market risks. Interest rate risk arises not only from trading activities but also from the Firm's traditional banking activities, which include extension of loans and credit facilities, taking deposits and issuing debt. The Firm evaluates its structural interest rate risk exposure through earnings-at-risk, which measures the extent to which changes in interest rates will affect the Firm's net interest income and interest rate-sensitive fees. For a summary by line of business, identifying positions included in earnings-at-risk, see the table on page 122. The CTC Risk Committee establishes the Firm's structural interest rate risk policies and market risk limits, which are subject to approval by the DRPC. Treasury and CIO, working in partnership with the lines of business, calculates the Firm's structural interest rate risk profile and reviews it with senior management including the CTC Risk Committee and the Firm's ALCO. In addition, oversight of structural interest rate risk is managed through a dedicated risk function reporting to the CTC CRO. This risk function is responsible for providing independent oversight and governance around assumptions and establishing and monitoring limits for structural interest rate risk. The Firm manages structural interest rate risk generally through its investment securities portfolio and interest rate derivatives. The VaR and sensitivity measures illustrate the economic sensitivity of the Firm's Consolidated balance sheets to changes in market variables. Earnings-at-risk Loss advisories and profit and loss drawdowns Loss advisories and profit and loss drawdowns are tools used to highlight trading losses above certain levels of risk tolerance. Profit and loss drawdowns are defined as the decline in net profit and loss since the year-to-date peak revenue level. Nonstatistical risk measures include sensitivities to variables used to value positions, such as credit spread sensitivities, interest rate basis point values and market values. These measures provide granular information on the Firm's market risk exposure. They are aggregated by line of business and by risk type, and are also used for monitoring internal market risk limits. • profiles U.S. dollar (in billions) The Firm's net U.S. dollar sensitivities for an instantaneous increase in rates by 200 and 100 basis points decreased by approximately $1.6 billion and $700 million, respectively, when compared to December 31, 2016. The primary driver of that decrease was the updating of the Firm's baseline to reflect higher interest rates. As higher interest rates are reflected in the Firm's baselines, the magnitude of the sensitivity to further increases in rates would be expected to be less significant. The Firm's sensitivity to rates is largely a result of assets repricing at a faster pace than deposits. The non-U.S. dollar sensitivities for an instantaneous increase in rates by 200 and 100 basis points results in a 12-month benefit to net interest income of approximately $800 million and $500 million, respectively, at December 31, 2017 and were not material at December 31, 2016. The non-U.S. dollar sensitivities for an instantaneous decrease in rates by 200 and 100 basis points were not material to the Firm's earnings-at-risk at December 31, 2017 and 2016. (b) Given the level of market interest rates, these downward parallel earnings-at-risk scenarios are not considered to be meaningful. (a) As a result of the 2017 increase in the Fed Funds target rate to between 1.25% and 1.50%, the -100 bps sensitivity has been included. NM NM (b) (b) NM (b) (a) (3.6) $ 2.4 $ 1.7 $ 4.0 $ 2.4 December 31, 2017 December 31, 2016 -200 bps +100 bps -100 bps +200 bps Instantaneous change in rates Nonstatistical risk measures The Firm's stress testing framework is utilized in calculating results for the Firm's CCAR and ICAAP processes. In addition, the results are incorporated into the quarterly assessment of the Firm's Risk Appetite Framework and are also presented to the DRPC. Stress-test results, trends and qualitative explanations based on current market risk positions are reported to the respective LOBS and the Firm's senior management to allow them to better understand the sensitivity of positions to certain defined events and to enable them to manage their risks with more transparency. Results are also reported to the Board of Directors. Stress testing complements VaR by allowing risk managers to shock current market prices to more extreme levels relative to those historically realized, and to stress test the relationships between market prices under extreme scenarios. Stress scenarios are defined and reviewed by Market Risk Management, and significant changes are reviewed by the relevant LOB Risk Committees and may be redefined on a periodic basis to reflect current market conditions. 0 25 25 50 50 $ (Millions) 75 15 100 125 Year ended December 31, 2017 vs. Risk Management VaR (1-day, 95% Confidence level) Daily Market Risk-Related Gains and Losses The following chart compares actual daily market risk-related gains and losses with the Firm's Risk Management VaR for the year ended December 31, 2017. As the chart presents market risk-related gains and losses related to those positions included in the Firm's Risk Management VaR, the results in the table below differ from the results of back-testing disclosed in the Market Risk section of the Firm's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are based on Regulatory VaR applied to covered positions. The chart shows that for the year ended December 31, 2017 the Firm observed 15 VaR back-testing exceptions and posted gains on 145 of the 258 days. JPMorgan Chase & Co./2017 Annual Report 124 The Firm's definition of market risk-related gains and losses is consistent with the definition used by the banking regulators under Basel III. Under this definition market risk- related gains and losses are defined as: gains and losses on the positions included in the Firm's Risk Management VaR, excluding fees, commissions, certain valuation adjustments (e.g., liquidity and FVA), net interest income, and gains and losses arising from intraday trading. The Firm evaluates the effectiveness of its VaR methodology by back-testing, which compares the daily Risk Management VaR results with the daily gains and losses actually recognized on market-risk related revenue. VaR back-testing T 79 -25 -75 The Firm uses a number of standard scenarios that capture different risk factors across asset classes including geographical factors, specific idiosyncratic factors and extreme tail events. The stress framework calculates multiple magnitudes of potential stress for both market rallies and market sell-offs for each risk factor and combines them in multiple ways to capture different market scenarios. For example, certain scenarios assess the potential loss arising from current exposures held by the Firm due to a broad sell-off in bond markets or an extreme widening in corporate credit spreads. The flexibility of the stress testing framework allows risk managers to construct new, specific scenarios that can be used to form decisions about future possible stress events. Along with VaR, stress testing is an important tool in measuring and controlling risk. While VaR reflects the risk of loss due to adverse changes in markets using recent historical market behavior as an indicator of losses, stress testing is intended to capture the Firm's exposure to unlikely but plausible events in abnormal markets. The Firm runs weekly stress tests on market-related risks across the lines of business using multiple scenarios that assume significant changes in risk factors such as credit spreads, equity prices, interest rates, currency rates and commodity prices. Economic-value stress testing Other risk measures Management's discussion and analysis 125 JPMorgan Chase & Co./2017 Annual Report 2017 2017 2017 2017 Fourth Quarter Third Quarter Second Quarter First Quarter -125 Risk Management VaR Market Risk-Related Gains and Losses -100 -50 28 43 38 Warehouse loans, classified as trading Mortgage pipeline loans, classified as derivatives . . • . • Positions included in Risk Management VaR assets debt instruments funding, structural interest rate and foreign exchange risks arising from activities undertaken by the Firm's four major reportable business segments • Corporate Provides initial capital investments in products such as mutual funds, which give rise to market risk arising from changes in market prices in such products Originates loans and takes deposits Risk arises from changes in interest rates and prepayment risk with potential for adverse impact on net interest income and interest-rate sensitive fees Engages in traditional wholesale banking activities which include extensions of loans and credit facilities and taking deposits Market risk arises from changes in market prices (e.g., rates and credit spreads) resulting in a potential decline in net income Originates loans and takes deposits clients across fixed income, foreign exchange, equities and commodities Makes markets and services Manages the Firm's liquidity, MSRS Hedges of pipeline loans, warehouse loans and MSRs, classified as derivatives Initial seed capital investments and related hedges, classified as derivatives Deposits with banks Investment securities portfolio and related interest rate hedges Long-term debt and related interest rate hedges Marketable equity investments measured at fair value through noninterest revenue in earnings . Derivative positions measured at fair value through noninterest revenue in earnings • Derivatives FVA and fair value option elected liabilities DVA Private equity investments measured at fair value Retained loan portfolio Deposits Retained loan portfolio Deposits Deposits Retained loan portfolio Retained loan portfolio Deposits Positions included in other sensitivity-based measures Positions included in earnings-at-risk Debt securities held in advance of distribution to clients, classified as trading assets - debt instruments Fair value option elected liabilities Derivative CVA and associated hedges Certain securities purchased, loaned or sold under resale agreements and securities borrowed Trading assets/liabilities - debt and marketable equity instruments, and derivatives, including hedges of the retained loan portfolio Interest-only securities, classified as trading assets - debt instruments, and related hedges, classified as derivatives Non-linear risk arises primarily from prepayment options embedded in mortgages and changes in the probability of newly originated mortgage commitments actually closing Basis risk results from differences in the relative movements of the rate indices underlying mortgage exposure and other interest rates Originates loans and takes deposits Services mortgage loans which give rise to complex, non-linear interest rate and basis risk • • • ⚫ Loss advisories • Nonstatistical risk measures Economic-value stress testing • • VaR There is no single measure to capture market risk and therefore the Firm uses various metrics, both statistical and nonstatistical, to assess risk including: Tools used to measure risk Risk measurement Definition, approval and monitoring of limits Performance of stress testing and qualitative risk assessments Independent measurement, monitoring and control of line of business and firmwide market risk Establishment of a market risk policy framework • • Market Risk Management seeks to manage risk, facilitate efficient risk/return decisions, reduce volatility in operating performance and provide transparency into the Firm's market risk profile for senior management, the Board of Directors and regulators. Market Risk Management is responsible for the following functions: Market Risk Management monitors market risks throughout the Firm and defines market risk policies and procedures. The Market Risk Management function reports to the Firm's CRO. Market Risk Management Market risk is the risk associated with the effect of changes in market factors, such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. MARKET RISK MANAGEMENT • Capital invested alongside third- party investors, typically in privately distributed collective vehicles managed by AWM (i.e., co-investments) Profit and loss drawdowns Risk monitoring and control • • and related market risks Predominant business activities AWM CB CIB CCB Line of Business Risk identification and classification by line of business The following table summarizes by line of business the predominant business activities that give rise to market risk, and certain market risk tools used to measure those risks. Management's discussion and analysis 121 JPMorgan Chase & Co./2017 Annual Report Other sensitivities • Limit breaches are required to be reported in a timely manner to limit approvers, Market Risk Management and senior management. In the event of a breach, Market Risk Management consults with senior management of the Firm and the line of business senior management to determine the appropriate course of action required to return the applicable positions to compliance, which may include a reduction in risk in order to remedy the breach. Certain Firm or line of business-level limits that have been breached for three business days or longer, or by more than 30%, are escalated to senior management and the Firmwide Risk Committee. Market risk exposure is managed primarily through a series of limits set in the context of the market environment and business strategy. In setting limits, the Firm takes into consideration factors such as market volatility, product liquidity and accommodation of client business, and management experience. The Firm maintains different levels of limits. Corporate level limits include VaR and stress limits. Similarly, line of business limits include VaR and stress limits and may be supplemented by loss advisories, nonstatistical measurements and profit and loss drawdowns. Limits may also be set within the lines of business, as well at the portfolio or legal entity level. Market Risk Management sets limits and regularly reviews and updates them as appropriate, with any changes approved by line of business management and Market Risk Management. Senior management, including the Firm's CEO and CRO, are responsible for reviewing and approving certain of these risk limits on an ongoing basis. All limits that have not been reviewed within specified time periods by Market Risk Management are escalated to senior management. The lines of business are responsible for adhering to established limits against which exposures are monitored and reported. 6.3 Earnings-at-risk Separately, another U.S. dollar interest rate scenario used by the Firm involving a steeper yield curve with long-term rates rising by 100 basis points and short-term rates staying at current levels - results in a 12-month benefit to net interest income of approximately $700 million and $800 million at December 31, 2017 and 2016, respectively. The increase in net interest income under this scenario reflects the Firm reinvesting at the higher long- term rates, with funding costs remaining unchanged. The results of the comparable non-U.S. dollar scenarios were not material to the Firm at December 31, 2017 and 2016. Private equity investments measured at fair value . 19 12 20 484 7 12 10 LA 13 33 45 $ 40 $ +A $ 20 $ 28 Max $ 7 5 $ 65 (b) བ་ 14 27 (b) (b) (b) NM (b) NM (b) (36) (a) NM (b) NM (b) (30) (a) 11 7 9 10 32 27 Min Avg. Max Min The table below shows the results of the Firm's Risk Management VaR measure using a 95% confidence level. Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website at: (http:// investor.shareholder.com/jpmorganchase/basel.cfm). For additional information on Regulatory VaR and the other components of market risk regulatory capital for the Firm (e.g., VaR-based measure, stressed VaR-based measure and the respective backtesting), see JPMorgan Chase's Basel III Management's discussion and analysis 123 JPMorgan Chase & Co./2017 Annual Report The Firm calculates separately a daily aggregated VaR in accordance with regulatory rules ("Regulatory VaR"), which is used to derive the Firm's regulatory VaR-based capital requirements under Basel III. This Regulatory VaR model framework currently assumes a ten business-day holding period and an expected tail loss methodology which approximates a 99% confidence level. Regulatory VaR is applied to "covered" positions as defined by Basel III, which may be different than the positions included in the Firm's Risk Management VaR. For example, credit derivative hedges of accrual loans are included in the Firm's Risk Management VaR, while Regulatory VaR excludes these credit derivative hedges. In addition, in contrast to the Firm's Risk Management VaR, Regulatory VaR currently excludes the diversification benefit for certain Var models. The Firm's VaR model calculations are periodically evaluated and enhanced in response to changes in the composition of the Firm's portfolios, changes in market conditions, improvements in the Firm's modeling techniques and measurements, and other factors. Such changes may affect historical comparisons of VaR results. For information regarding model reviews and approvals, see Model Risk Management on page 137. The daily market data used in VaR models may be different than the independent third-party data collected for VCG price testing in its monthly valuation process. For example, in cases where market prices are not observable, or where proxies are used in VaR historical time series, the data sources may differ (see Valuation process in Note 2 for further information on the Firm's valuation process). Because VaR model calculations require daily data and a consistent source for valuation, it may not be practical to use the data collected in the VCG monthly valuation process for VaR model calculations. For certain products, specific risk parameters are not captured in Var due to the lack of inherent liquidity and availability of appropriate historical data. The Firm uses proxies to estimate the VaR for these and other products when daily time series are not available. It is likely that using an actual price-based time series for these products, if available, would affect the VaR results presented. The Firm therefore considers other measures such as stress testing and nonstatistical measures, in addition to VaR, to capture and manage its market risk positions. As VaR is based on historical data, it is an imperfect measure of market risk exposure and potential losses, and it is not used to estimate the impact of stressed market conditions or to manage any impact from potential stress events. In addition, based on their reliance on available historical data, limited time horizons, and other factors, VaR measures are inherently limited in their ability to measure certain risks and to predict losses, particularly those associated with market illiquidity and sudden or severe shifts in market conditions. Underlying the overall VaR model framework are individual VaR models that simulate historical market returns for individual products and/or risk factors. To capture material market risks as part of the Firm's risk management framework, comprehensive VaR model calculations are performed daily for businesses whose activities give rise to market risk. These VaR models are granular and incorporate numerous risk factors and inputs to simulate daily changes in market values over the historical period; inputs are selected based on the risk profile of each portfolio, as sensitivities and historical time series used to generate daily market values may be different across product types or risk management systems. The VaR model results across all portfolios are aggregated at the Firm level. Under the Firm's Risk Management VaR methodology, assuming current changes in market values are consistent with the historical changes used in the simulation, the Firm would expect to incur VaR “back-testing exceptions," defined as losses greater than that predicted by VaR estimates, an average of five times every 100 trading days. The number of VaR back-testing exceptions observed can differ from the statistically expected number of back-testing exceptions if the current level of market volatility is materially different from the level of market volatility during the 12 months of historical data used in the VaR calculation. The Firm's Risk Management VaR is calculated assuming a one-day holding period and an expected tail-loss methodology which approximates a 95% confidence level. Risk Management VaR provides a consistent framework to measure risk profiles and levels of diversification across product types and is used for aggregating risks and monitoring limits across businesses. VaR results are reported to senior management, the Board of Directors and regulators. The framework is employed across the Firm using historical simulation based on data for the previous 12 months. The framework's approach assumes that historical changes in market values are representative of the distribution of potential outcomes in the immediate future. The Firm believes the use of Risk Management VaR provides a stable measure of VaR that is closely aligned to the day-to-day risk management decisions made by the lines of business, and provides the appropriate information needed to respond to risk events on a daily basis. JPMorgan Chase utilizes VaR, a statistical risk measure, to estimate the potential loss from adverse market moves in a normal market environment. The Firm has a single VaR framework used as a basis for calculating Risk Management VaR and Regulatory VaR. Value-at-risk JPMorgan Chase & Co./2017 Annual Report 122 Total VaR Foreign exchange exposure related to Firm-issued non-USD long-term debt ("LTD") and related hedges As of or for the year ended December 31, CIB trading VaR by risk type Avg. 2016 2017 Total VaR Diversification benefit to CIB and other VaR Other VaR Diversification benefit to other VaR AWM VAR Corporate VaR CCB VaR CIB VaR Diversification benefit to CIB VaR Credit portfolio VaR CIB trading VaR Diversification benefit to CIB trading VaR Commodities and other Equities Foreign exchange Fixed income (in millions) JPMorgan Chase & Co./2017 Annual Report 5 11.4 • • • Under the Firm's internal country risk measurement framework: The Firm is exposed to country risk through its lending and deposits, investing, and market-making activities, whether cross-border or locally funded. Country exposure includes activity with both government and private-sector entities in a country. Under the Firm's internal country risk management approach, country exposure is reported based on the country where the majority of the assets of the obligor, counterparty, issuer or guarantor are located or where the majority of its revenue is derived, which may be different than the domicile (legal residence) or country of incorporation of the obligor, counterparty, issuer or guarantor. Country exposures are generally measured by considering the Firm's risk to an immediate default of the counterparty or obligor, with zero recovery. Assumptions are sometimes required in determining the measurement and allocation of country exposure, particularly in the case of certain non-linear or index exposures. The use of different measurement approaches or assumptions could affect the amount of reported country exposure. Sources and measurement • Providing country risk scenario analysis Managing and approving country limits and reporting trends and limit breaches to senior management Developing surveillance tools, such as signaling models and ratings indicators, for early identification of potential country risk concerns Establishing policies, procedures and standards consistent with a comprehensive country risk framework Assigning sovereign ratings, and assessing country risks and establishing risk tolerance relative to a country Measuring and monitoring country risk exposure and stress across the Firm • • • • • The Firm's country risk management function includes the following activities: management function that assesses, manages and monitors country risk originated across the Firm. The Firmwide Risk Executive for Country Risk reports to the Firm's CRO. Country Risk Management is an independent risk Organization and management The Firm has a country risk management framework for monitoring and assessing how financial, economic, political or other significant developments adversely affect the value of the Firm's exposures related to a particular country or set of countries. The Country Risk Management group actively monitors the various portfolios which may be impacted by these developments to ensure the Firm's exposures are diversified and that exposure levels are appropriate given the Firm's strategy and risk tolerance relative to a country. COUNTRY RISK MANAGEMENT JPMorgan Chase & Co./2017 Annual Report • 128 • Deposits are measured as the cash balances placed with central and commercial banks investing (c)(d) deposits (b) (in billions) Trading and Lending and December 31, 2017 Top 20 country exposures (excluding the U.S.) (a) The following table presents the Firm's top 20 exposures by country (excluding the U.S.) as of December 31, 2017. The selection of countries represents the Firm's largest total exposures by country, based on the Firm's internal country risk management approach, and does not represent the Firm's view of any actual or potentially adverse credit conditions. Country exposures may fluctuate from period to period due to client activity and market flows. Management to identify trends, and monitor high usages and breaches against limits. To enable effective risk management of country risk to the Firm, country nominal exposure and stress are measured and reported weekly, and used by Country Risk Risk Reporting Management's discussion and analysis 129 JPMorgan Chase & Co./2017 Annual Report Stress testing is an important component of the Firm's country risk management framework, which aims to estimate and limit losses arising from a country crisis by measuring the impact of adverse asset price movements to a country based on market shocks combined with counterparty specific assumptions. Country Risk Management periodically designs and runs tailored stress scenarios to test vulnerabilities to individual countries, or groups of countries, in response to specific or potential market events, sector performance concerns and geopolitical risks. These tailored stress results are used to assess potential risk reduction across the Firm, as necessary. Stress testing The Firm's internal country risk reporting differs from the reporting provided under the FFIEC bank regulatory requirements. For further information on the FFIEC's reporting methodology, see Cross-border outstandings on page 296 of the 2017 Form 10-K. Some activities may create contingent or indirect exposure related to a country (for example, providing clearing services or secondary exposure to collateral on securities financing receivables). These exposures are managed in the normal course of business through the Firm's credit, market, and operational risk governance, rather than through Country Risk Management. Credit derivatives protection purchased and sold is reported based on the underlying reference entity and is measured at the notional amount of protection purchased or sold, net of the fair value of the recognized derivative receivable or payable. Credit derivatives protection purchased and sold in the Firm's market- making activities is measured on a net basis, as such activities often result in selling and purchasing protection related to the same underlying reference entity; this reflects the manner in which the Firm manages these exposures Debt and equity securities are measured at the fair value of all positions, including both long and short positions Counterparty exposure on derivative receivables is measured at the derivative's fair value, net of the fair value of the related collateral. Counterparty exposure on derivatives can change significantly because of market movements Securities financing exposures are measured at their receivable balance, net of collateral received Lending exposures are measured at the total committed amount (funded and unfunded), net of the allowance for credit losses and cash and marketable securities collateral received ΝΑ (1) 1 basis point parallel increase in spread (358) (338) 10% decline in market value Consists of private equity and other investments held at fair value (166) (110) $ $ 10% decline in market value Consists of seed capital and related hedges; and fund co-investments December 31, December 31, 2017 2016 Sensitivity measure Description Other investments 127 Non-U.S. dollar foreign exchange risk Non-U.S. dollar FX risk is the risk that changes in foreign exchange rates affect the value of the Firm's assets or liabilities or future results. The Firm has structural non-U.S. dollar FX exposures arising from capital investments, forecasted expense and revenue, the investment securities Other sensitivity-based measures portfolio and non-U.S. dollar-denominated debt issuance. Treasury and CIO, working in partnership with the lines of business, primarily manage these risks on behalf of the Firm. Treasury and CIO may hedge certain of these risks using derivatives within risk limits governed by the CTC Risk Committee. The Firm quantifies the market risk of certain investment and funding activities by assessing the potential impact on net revenue and OCI due to changes in relevant market variables. For additional information on the positions captured in other sensitivity-based measures, please refer to the Risk identification and classification table on page 122. The table below represents the potential impact to net revenue or OCI for market risk sensitive instruments that are not included in VaR or earnings-at-risk. Where appropriate, instruments used for hedging purposes are reported along with the positions being hedged. The sensitivities disclosed in the table below may not be representative of the actual gain or loss that would have been realized at December 31, 2017, as the movement in market parameters across maturities may vary and are not intended to imply management's expectation of future deterioration in these sensitivities. Gain/(loss) (in millions) Activity Funding activities Non-USD LTD cross-currency basis Non-USD LTD hedges foreign currency ("FX") exposure Derivatives funding spread risk 17 22 1 basis point parallel increase in spread (4) (6) 1 basis point parallel increase in spread (23) (13) 10% depreciation of currency basis Other(e) tightening of cross currency (10) 1 basis point parallel Interest rate sensitivity on fair value option liabilities resulting from a change in the Firm's own credit spread(a) Impact of changes in the spread related to fair value option elected liabilities DVA (a) Impact of changes in the spread related to derivatives FVA Primarily represents the foreign exchange revaluation on the fair value of the derivative hedges Represents the basis risk on derivatives used to hedge the foreign exchange risk on the non-USD LTD (a) Impact recognized through OCI. Fair value option elected liabilities – interest rate sensitivity Fair value option elected liabilities – funding spread risk (7) Total exposure Germany $ JPMorgan Chase & Co./2017 Annual Report 1.1 1.2 4.0 Singapore 6.7 0.1 3.1 3.5 Italy 6.8 0.3 1.9 4.6 South Korea 6.9 0.1 2.1 4.7 Spain 8.0 130 (d) Includes single reference entity ("single-name"), index and other multiple reference entity transactions for which one or more of the underlying reference entities is in a country listed in the above table. (e) Includes capital invested in local entities and physical commodity inventory. (c) Includes market-making inventory, AFS securities, counterparty exposure on derivative and securities financings net of collateral and hedging. (b) Lending and deposits includes loans and accrued interest receivable (net of collateral and the allowance for loan losses), deposits with banks (including central banks), acceptances, other monetary assets, issued letters of credit net of participations, and unused commitments to extend credit. Excludes intra-day and operating exposures, such as from settlement and clearing activities. 1.2 5.2 Brazil 3.2 1.4 0.5 5.1 Hong Kong 2.3 0.9 0.6 1.6 Saudi Arabia 3.8 0.7 4.5 Belgium 2.7 1.5 4.2 (a) Country exposures above reflect 86% of total firmwide non U.S. exposure. 4.8 Investment activities 0.8 Netherlands 9.6 China 19.4 0.3 6.6 12.5 France 30.8 0.4 5.7 24.7 Japan 46.3 2.8 11.5 32.0 United Kingdom 57.4 0.3 $ 13.8 $ 43.3 $ 5.5 1.2 16.3 Canada 9.5 0.8 8.7 Luxembourg 5.6 5.8 Australia 12.3 0.9 6.6 6.1 India 13.9 3.9 1.5 8.5 Switzerland 14.9 0.2 2.5 12.2 5.3 Investment management activities 0.8% 3.2% Operational risk is the risk associated with inadequate or failed internal processes, people and systems, or from external events; operational risk includes cybersecurity risk, business and technology resiliency risk, payment fraud risk, and third-party outsourcing risk. Operational risk is inherent in the Firm's activities and can manifest itself in various ways, including fraudulent acts, business interruptions, inappropriate employee behavior, failure to comply with applicable laws and regulations or failure of vendors to perform in accordance with their arrangements. These events could result in financial losses, litigation and regulatory fines, as well as other damages to the Firm. The goal is to keep operational risk at appropriate levels in light of the Firm's financial position, the characteristics of its businesses, and the markets and regulatory environments in which it operates. Total level 3 assets Trading debt and equity instruments $ Derivative receivables(a) 325.3 56.5 $ 5.4 6.0 Trading assets 381.8 Total assets at fair value 11.4 202.2 0.3 Loans 2.5 0.3 MSRS 6.0 6.0 Other AFS securities 33.2 (in billions, except ratio data) information, see Note 2. Allowance for credit losses sensitivity The Firm's allowance for credit losses is sensitive to numerous factors, which may differ depending on the portfolio. Changes in economic conditions or in the Firm's assumptions and estimates could affect its estimate of probable credit losses inherent in the portfolio at the balance sheet date. The Firm uses its best judgment to assess these economic conditions and loss data in estimating the allowance for credit losses and these estimates are subject to periodic refinement based on changes to underlying external or Firm-specific historical data. The use of alternate estimates, data sources, adjustments to modeled loss estimates for model imprecision and other factors would result in a different estimated allowance for credit losses, as well as impact any related sensitivities described below. During the second quarter of 2017, the Firm refined its loss estimates relating to the wholesale credit portfolio. See Note 13 for further discussion. To illustrate the potential magnitude of certain alternate judgments, the Firm estimates that changes in the following inputs would have the following effects on the Firm's modeled credit loss estimates as of December 31, 2017, without consideration of any offsetting or correlated effects of other inputs in the Firm's allowance for loan losses: • A combined 5% decline in housing prices and a 100 basis point increase in unemployment rates from current levels could imply: ° ° an increase to modeled credit loss estimates of approximately $525 million for PCI loans. an increase to modeled annual credit loss estimates December 31, 2017 of approximately $100 million for residential real estate, excluding PCI loans. An increase in PD factors consistent with a one-notch downgrade in the Firm's internal risk ratings for its entire wholesale loan portfolio could imply an increase in the Firm's modeled credit loss estimates of approximately $1.4 billion. A 100 basis point increase in estimated loss given default ("LGD") for the Firm's entire wholesale loan portfolio could imply an increase in the Firm's modeled credit loss estimates of approximately $175 million. The purpose of these sensitivity analyses is to provide an indication of the isolated impacts of hypothetical alternative assumptions on modeled loss estimates. The changes in the inputs presented above are not intended to imply management's expectation of future deterioration of those risk factors. In addition, these analyses are not intended to estimate changes in the overall allowance for loan losses, which would also be influenced by the judgment management applies to the modeled loss estimates to reflect the uncertainty and imprecision of these modeled loss estimates based on then-current circumstances and conditions. It is difficult to estimate how potential changes in specific factors might affect the overall allowance for credit losses because management considers a variety of factors and inputs in estimating the allowance for credit losses. Changes in these factors and inputs may not occur at the same rate and may not be consistent across all geographies or product types, and changes in factors may be directionally inconsistent, such that improvement in one factor may offset deterioration in other factors. In addition, it is difficult to predict how changes in specific economic conditions or assumptions could affect borrower behavior or other factors considered by management in estimating the allowance for credit losses. Given the process the Firm follows and the judgments made in evaluating the risk factors related to its loss estimates, management believes that its current estimate of the allowance for credit losses is appropriate. 138 JPMorgan Chase & Co./2017 Annual Report Fair value of financial instruments, MSRs and commodities inventory JPMorgan Chase carries a portion of its assets and liabilities at fair value. The majority of such assets and liabilities are measured at fair value on a recurring basis. Certain assets and liabilities are measured at fair value on a nonrecurring basis, including certain mortgage, home equity and other loans, where the carrying value is based on the fair value of the underlying collateral. Assets measured at fair value The following table includes the Firm's assets measured at fair value and the portion of such assets that are classified within level 3 of the valuation hierarchy. For further For credit card loans, a 100 basis point increase in unemployment rates from current levels could imply an increase to modeled annual loss estimates of approximately $1.0 billion. The allowance for credit losses includes a formula-based component, an asset-specific component, and a component related to PCI loans. The determination of each of these components involves significant judgment on a number of matters. For further discussion of these components, areas of judgment and methodologies used in establishing the Firm's allowance for credit losses, see Note 13. 1.2 a recurring basis JPMorgan Chase offers credit cards with various reward programs which allow cardholders to earn reward points based on their account activity and the terms and For additional information on goodwill, see Note 15. Credit card rewards liability businesses. Where possible, the Firm uses third-party and peer data to benchmark its assumptions and estimates. Declines in business performance, increases in credit losses, increases in capital requirements, as well as deterioration in economic or market conditions, adverse estimates of regulatory or legislative changes or increases in the estimated market cost of equity, could cause the estimated fair values of the Firm's reporting units or their associated goodwill to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. Management's discussion and analysis 139 JPMorgan Chase & Co./2017 Annual Report The projections for all of the Firm's reporting units are consistent with management's current short-term business outlook assumptions, and in the longer term, incorporate a set of macroeconomic assumptions and the Firm's best estimates of long-term growth and returns on equity of its Based upon the updated valuations for all of its reporting units, the Firm concluded that the goodwill allocated to its reporting units was not impaired at December 31, 2017. The fair values of these reporting units exceeded their carrying values by approximately 15% or higher and did not indicate a significant risk of goodwill impairment based on current projections and valuations. Such valuations do not reflect the impact of the TCJA that was enacted in December 2017 as such impact would not alter the conclusion that goodwill is not impaired. Management applies significant judgment when estimating the fair value of its reporting units. Estimates of fair value are dependent upon estimates of the future earnings potential of the Firm's reporting units, long-term growth rates and the estimated market cost of equity. Imprecision in estimating these factors can affect the estimated fair value of the reporting units. conditions of the rewards program. Generally, there are no limits on the points that an eligible cardholder can earn, nor do they expire, and these points can be redeemed for a variety of rewards, including cash (predominantly in the form of account credits), gift cards and travel. Under U.S. GAAP, goodwill must be allocated to reporting units and tested for impairment at least annually. The Firm's process and methodology used to conduct goodwill impairment testing is described in Note 15. The Firm uses various methodologies and assumptions in the determination of fair value. The use of methodologies or assumptions different than those used by the Firm could result in a different estimate of fair value at the reporting date. For a detailed discussion of the Firm's valuation process and hierarchy, and its determination of fair value for individual financial instruments, see Note 2. Imprecision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. For instruments classified in levels 2 and 3, management judgment must be applied to assess the appropriate level of valuation adjustments to reflect counterparty credit quality, the Firm's creditworthiness, market funding rates, liquidity considerations, unobservable parameters, and for portfolios that meet specified criteria, the size of the net open risk position. The judgments made are typically affected by the type of product and its specific contractual terms, and the level of liquidity for the product or within the market as a whole. For further discussion of valuation adjustments applied by the Firm see Note 2. valuations of comparable instruments, foreign exchange rates and credit curves. For further discussion of the valuation of level 3 instruments, including unobservable inputs used, see Note 2. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation technique to use. Second, the lack of observability of certain significant inputs requires management to assess all relevant empirical data in deriving valuation inputs including, for example, transaction details, yield curves, interest rates, prepayment rates, default rates, volatilities, correlations, equity or debt prices, Details of the Firm's processes for determining fair value are set out in Note 2. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the valuation hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. Valuation (a) For purposes of the table above, the derivative receivables total reflects the impact of netting adjustments; however, the $6.0 billion of derivative receivables classified as level 3 does not reflect the netting adjustment as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. OPERATIONAL RISK MANAGEMENT Goodwill impairment Total assets measured at fair value on The Firm maintains a rewards liability which represents the estimated cost of reward points earned and expected to be redeemed by cardholders. The rewards liability is sensitive to various assumptions, including cost per point and redemption rates for each of the various reward programs, which are evaluated periodically. The liability is accrued as the cardholder earns the benefit and is reduced when the cardholder redeems points. This liability was $4.9 billion and $3.8 billion at December 31, 2017 and 2016, respectively, and is recorded in accounts payable and other liabilities on the Consolidated balance sheets. JPMorgan Chase is subject to the income tax laws of the various jurisdictions in which it operates, including U.S. federal, state and local, and non-U.S. jurisdictions. These laws are often complex and may be subject to different interpretations. To determine the financial statement impact of accounting for income taxes, including the provision for income tax expense and unrecognized tax benefits, JPMorgan Chase must make assumptions and judgments about how to interpret and apply these complex tax laws to numerous transactions and business events, as well as make judgments regarding the timing of when certain items may affect taxable income in the U.S. and non-U.S. tax jurisdictions. 625.7 19.2 Total assets measured at fair value on a nonrecurring basis 1.3 Total assets measured at fair value $ 627.0 $ 0.8 20.0 Income taxes Total Firm assets 2,533.6 Level 3 assets as a percentage of total Firm assets (a) Level 3 assets as a percentage of total Firm assets at fair value(a) JPMorgan Chase & Co./2017 Annual Report For a description of the significant estimates and judgments associated with establishing litigation reserves, see Note 29. The income tax expense for the current year includes a reasonable estimate recorded under SEC Staff Accounting Bulletin No. 118 resulting from the enactment of the TCJA. For additional information on income taxes, see Note 24. Litigation reserves The Firm's provision for income taxes is composed of current and deferred taxes. Deferred taxes arise from differences between assets and liabilities measured for financial reporting versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. The Firm has also recognized deferred tax assets in connection with certain tax attributes, including NOLS. The Firm performs regular reviews to ascertain whether its deferred tax assets are realizable. These reviews include management's estimates and assumptions regarding future taxable income, which also incorporates various tax planning strategies, including strategies that may be available to utilize NOLS before they expire. In connection with these reviews, if it is determined that a deferred tax asset is not realizable, a valuation allowance is established. The valuation allowance may be reversed in a subsequent reporting period if the Firm determines that, based on revised estimates of future taxable income or changes in tax planning strategies, it is more likely than not that all or part of the deferred tax asset will become realizable. As of December 31, 2017, management has determined it is more likely than not that the Firm will realize its deferred tax assets, net of the existing valuation allowance. Prior to December 31, 2017, U.S. federal income taxes had not been provided on the undistributed earnings of certain non-U.S. subsidiaries, to the extent that such earnings had been reinvested abroad for an indefinite period of time. The Firm will no longer maintain the indefinite reinvestment assertion on the undistributed earnings of those non-U.S. subsidiaries in light of the enactment of the TCJA. The U.S. federal and state and local income taxes associated with the undistributed and previously untaxed earnings of those non-U.S. subsidiaries was included in the deemed repatriation charge recorded as of December 31, 2017. The Firm adjusts its unrecognized tax benefits as necessary when additional information becomes available. Uncertain tax positions that meet the more-likely-than-not recognition threshold are measured to determine the amount of benefit to recognize. An uncertain tax position is measured at the largest amount of benefit that management believes is more likely than not to be realized upon settlement. It is possible that the reassessment of JPMorgan Chase's unrecognized tax benefits may have a material impact on its effective income tax rate in the period in which the reassessment occurs. 140 JPMorgan Chase's interpretations of tax laws around the world are subject to review and examination by the various taxing authorities in the jurisdictions where the Firm operates, and disputes may occur regarding its view on a tax position. These disputes over interpretations with the various taxing authorities may be settled by audit, administrative appeals or adjudication in the court systems of the tax jurisdictions in which the Firm operates. JPMorgan Chase regularly reviews whether it may be assessed additional income taxes as a result of the resolution of these matters, and the Firm records additional reserves as appropriate. In addition, the Firm may revise its estimate of income taxes due to changes in income tax $ JPMorgan Chase's allowance for credit losses covers the retained consumer and wholesale loan portfolios, as well as the Firm's wholesale and certain consumer lending-related commitments. The allowance for loan losses is intended to adjust the carrying value of the Firm's loan assets to reflect probable credit losses inherent in the loan portfolio as of the balance sheet date. Similarly, the allowance for lending- related commitments is established to cover probable credit losses inherent in the lending-related commitments portfolio as of the balance sheet date. laws, legal interpretations, and business strategies. It is possible that revisions in the Firm's estimate of income taxes may materially affect the Firm's results of operations in any reporting period. JPMorgan Chase's accounting policies and use of estimates are integral to understanding its reported results. The Firm's most complex accounting estimates require management's judgment to ascertain the appropriate carrying value of assets and liabilities. The Firm has established policies and control procedures intended to ensure that estimation methods, including any judgments made as part of such methods, are well-controlled, independently reviewed and applied consistently from period to period. The methods used and judgments made reflect, among other factors, the nature of the assets or liabilities and the related business and risk management strategies, which may vary across the Firm's businesses and portfolios. In addition, the policies and procedures are intended to ensure that the process for changing methodologies occurs in an appropriate manner. The Firm believes its estimates for determining the carrying value of its assets and liabilities are appropriate. The following is a brief description of the Firm's critical accounting estimates involving significant judgments. Business disruptions can occur due to forces beyond the Firm's control such as severe weather, power or telecommunications loss, flooding, transit strikes, terrorist threats or infectious disease. The safety of the Firm's employees and customers is of the highest priority. The Firm's global resiliency program is intended to enable the Firm to recover its critical business functions and supporting assets (i.e., staff, technology and facilities) in the event of a business interruption. The program includes corporate governance, awareness and training, as well as strategic and tactical initiatives to identify, assess, and manage business interruption and public safety risks. The strength and proficiency of the Firm's global resiliency program has played an integral role in maintaining the Firm's business operations during and after various events. Payment fraud risk Payment fraud risk is the risk of external and internal parties unlawfully obtaining personal monetary benefit through misdirected or otherwise improper payment, and exposing the Firm to financial or reputational harm. Over the past year, the risk of payment fraud remained at a heightened level across the industry. The complexities of these attacks along with perpetrators' strategies continue to evolve. A Payments Control Program has been established that includes Cybersecurity, Operations, Technology, Risk and the lines of business to manage the risk, implement controls and provide employee and client education and awareness training. In addition, a new wholesale fraud detection solution has been introduced which monitors high value payments for certain anomalies. The Firm's monitoring of customer behavior is periodically evaluated and enhanced, and attempts to detect and mitigate new strategies implemented by fraud perpetrators. The Firm's consumer and wholesale businesses collaborate closely to deploy risk mitigation controls across their businesses. 132 JPMorgan Chase & Co./2017 Annual Report Third-party outsourcing risk To identify and manage the operational risk inherent in its outsourcing activities, the Firm has a Third-Party Oversight ("TPO") framework to assist lines of business and corporate functions in selecting, documenting, onboarding, monitoring and managing their supplier relationships. The objective of the TPO framework is to hold third parties to the same high level of operational performance as is expected of the Firm's internal operations. The Corporate Third-Party Oversight group is responsible for Firmwide TPO training, monitoring, reporting and standards. To protect the confidentiality, integrity and availability of the Firm's infrastructure, resources and information, the Firm leverages the ORMF to ensure risks are identified and managed within defined corporate tolerances. The Firm's Board of Directors and the Audit Committee are regularly briefed on the Firm's cybersecurity policies and practices and ongoing efforts to improve security, as well as its efforts regarding significant cybersecurity events. Business and technology resiliency risk Insurance JPMorgan Chase & Co./2017 Annual Report 133 COMPLIANCE RISK MANAGEMENT Compliance risk, a subcategory of operational risk, is the risk of failure to comply with applicable laws, rules and regulations. Overview Each line of business and function is accountable for managing its compliance risk. The Firm's Compliance Organization ("Compliance"), which is independent of the lines of business, works closely with senior management to provide independent review, monitoring and oversight of business operations with a focus on compliance with the legal and regulatory obligations applicable to the delivery of the Firm's products and services to clients and customers. These compliance risks relate to a wide variety of legal and regulatory obligations, depending on the line of business and the jurisdiction, and include those related to financial products and services, relationships and interactions with clients and customers, and employee activities. For example, compliance risks include those associated with anti-money laundering compliance, trading activities, market conduct, and complying with the rules and regulations related to the offering of products and services across jurisdictional borders, among others. Compliance risk is also inherent in the Firm's fiduciary activities, including the failure to exercise the applicable high standard of care (such as the duties of loyalty or care), to act in the best interest of clients and customers or to treat clients and customers fairly. Other Functions provide oversight of significant regulatory obligations that are specific to their respective areas of responsibility. Compliance implements various practices designed to identify and mitigate compliance risk by establishing policies, testing, monitoring, training and providing guidance. One of the ways in which operational risk may be mitigated is through insurance maintained by the Firm. The Firm purchases insurance from commercial insurers and utilizes a wholly-owned captive insurer, Park Assurance Company, to ensure compliance with local laws and regulations (e.g., workers compensation), as well as to serve other needs (e.g., property loss and public liability). Insurance may also be required by third parties with whom the Firm does business. The insurance purchased is reviewed and approved by senior management. Governance and oversight sources of cybersecurity risk to the Firm, particularly when their activities and systems are beyond the Firm's own security and control systems. As a result, the Firm engages in regular and ongoing discussions with certain vendors and clients regarding cybersecurity risks and opportunities to improve security. However, where cybersecurity incidents are due to client failure to maintain the security of their own systems and processes, clients will generally be responsible for losses incurred. Cybersecurity risk Operational Risk Management Framework Allowance for credit losses To monitor and control operational risk, the Firm has an Operational Risk Management Framework ("ORMF") which is designed to enable the Firm to maintain a sound and well-controlled operational environment. The ORMF has four main components: Governance, Risk Identification and Assessment, Measurement, and Monitoring and Reporting. Governance The lines of business and corporate functions are responsible for owning and managing their operational risks. The Firmwide Oversight and Control Group, which consists of control officers within each line of business and corporate function, is responsible for the day-to-day execution of the ORMF. Line of business and corporate function control committees oversee the operational risk and control environments of their respective businesses and functions. These committees escalate operational risk issues to the FCC, as appropriate. For additional information on the FCC, see Enterprise-wide Risk Management on pages 75-137. The Firmwide Risk Executive for Operational Risk Governance ("ORG”), a direct report to the CRO, is responsible for defining the ORMF and establishing minimum standards for its execution. Operational Risk Officers report to both the line of business CROS and to the Firmwide Risk Executive for ORG, and are independent of the respective businesses or corporate functions they oversee. The Firm's Operational Risk Governance Policy is approved by the DRPC. This policy establishes the Operational Risk Management Framework for the Firm. Risk identification and assessment The Firm utilizes several tools to identify, assess, mitigate and manage its operational risk. One such tool is the Risk and Control Self-Assessment ("RCSA") program which is executed by LOBS and corporate functions in accordance with the minimum standards established by ORG. As part of the RCSA program, lines of business and corporate functions identify key operational risks inherent in their activities, evaluate the effectiveness of relevant controls in place to mitigate identified risks, and define actions to reduce residual risk. Action plans are developed for identified control issues and businesses and corporate functions are held accountable for tracking and resolving issues in a timely manner. Operational Risk Officers independently challenge the execution of the RCSA program and evaluate the appropriateness of the residual risk results. Cybersecurity risk is an important, continuous and evolving focus for the Firm. The Firm devotes significant resources to protecting and continuing to improve the security of the Firm's computer systems, software, networks and other technology assets. The Firm's security efforts are intended to protect against, among other things, cybersecurity attacks by unauthorized parties to obtain access to confidential information, destroy data, disrupt or degrade service, sabotage systems or cause other damage. The Firm continues to make significant investments in enhancing its cyberdefense capabilities and to strengthen its partnerships with the appropriate government and law enforcement agencies and other businesses in order to understand the full spectrum of cybersecurity risks in the operating environment, enhance defenses and improve resiliency against cybersecurity threats. The Firm actively participates in discussions of cybersecurity risks with law enforcement, government officials, peer and industry groups, and has significantly increased efforts to educate employees and certain clients on the topic. Third parties with which the Firm does business or that facilitate the Firm's business activities (e.g., vendors, exchanges, clearing houses, central depositories, and financial intermediaries) could also be sources of cybersecurity risk to the Firm. Third party cybersecurity incidents such as system breakdowns or failures, misconduct by the employees of such parties, or cyberattacks could affect their ability to deliver a product or service to the Firm or result in lost or compromised information of the Firm or its clients. Clients can also be In addition to the RCSA program, the Firm tracks and monitors events that have led to or could lead to actual operational risk losses, including litigation-related events. Responsible businesses and corporate functions analyze their losses to evaluate the effectiveness of their control environment to assess where controls have failed, and to determine where targeted remediation efforts may be required. ORG provides oversight of these activities and may also perform independent assessments of significant operational risk events and areas of concentrated or emerging risk. In addition to the level of actual operational risk losses, operational risk measurement includes operational risk- based capital and operational risk loss projections under both baseline and stressed conditions. The primary component of the operational risk capital estimate is the Loss Distribution Approach (“LDA”) statistical model, which simulates the frequency and severity of future operational risk loss projections based on historical data. The LDA model is used to estimate an aggregate operational risk loss over a one-year time horizon, at a 99.9% confidence level. The LDA model incorporates actual internal operational risk losses in the quarter following the period in which those losses were realized, and the calculation generally continues to reflect such losses even after the issues or business activities giving rise to the losses have been remediated or reduced. As required under the Basel III capital framework, the Firm's operational risk-based capital methodology, which uses the Advanced Measurement Approach, incorporates internal and external losses as well as management's view of tail risk captured through operational risk scenario analysis, and evaluation of key business environment and internal control metrics. JPMorgan Chase & Co./2017 Annual Report Management's discussion and analysis The Firm considers the impact of stressed economic conditions on operational risk losses and develops a forward looking view of material operational risk events that may occur in a stressed environment. The Firm's operational risk stress testing framework is utilized in calculating results for the Firm's CCAR and ICAAP processes. For information related to operational risk RWA, CCAR or ICAAP, see Capital Risk Management section, pages 82-91. Monitoring and reporting ORG has established standards for consistent operational risk monitoring and reporting. The standards also reinforce escalation protocols to senior management and to the Board of Directors. Operational risk reports are produced on a firmwide basis as well as by line of business and corporate function. Subcategories and examples of operational risks As mentioned previously, operational risk can manifest itself in various ways. Operational risk subcategories such as Compliance risk, Conduct risk, Legal risk and Estimations and Model risk, as well as other operational risks, can lead to losses which are captured through the Firm's operational risk measurement processes. More information on Compliance risk, Conduct risk, Legal risk and Estimations and Model risk subcategories are discussed on pages 134, 135, 136 and 137, respectively. Details on other select examples of operational risks are provided below. Measurement Compliance is led by the Firms' CCO who reports to the Firm's CRO. 131 The Firm has a Code of Conduct (the "Code"). Each employee is given annual training on the Code and is required annually to affirm his or her compliance with the Code. All new hires must complete Code training shortly after their start date with the Firm. The Code sets forth the Firm's expectation that employees will conduct themselves with integrity at all times and provides the principles that govern employee conduct with clients, customers, shareholders and one another, as well as with the markets and communities in which the Firm does business. The Code requires employees to promptly report any known or suspected violation of the Code, any internal Firm policy, or any law or regulation applicable to the Firm's business. It also requires employees to report any illegal conduct, or conduct that violates the underlying principles of the Code, by any of the Firm's employees, customers, suppliers, contract workers, business partners, or agents. The Code prohibits retaliation against anyone who raises an issue or concern in good faith. Specified compliance officers are specially trained and designated as "code specialists" who act as a resource to employees on questions related to the Code. Employees can report any known or suspected violations of the Code through the Code Reporting Hotline by phone or the internet. The Hotline is anonymous, except in certain non-U.S. jurisdictions where laws prohibit anonymous reporting, and is available 24/7 globally, with translation services. It is maintained by an outside service provider. Annually, the Chief Compliance Office and Human Resources report to the Audit Committee on the Code of Conduct program and provide an update on the employee completion rate for Code of Conduct training and advising on offering and marketing documents and new business initiatives managing dispute resolution interpreting existing laws, rules and regulations, and advising on changes thereto advising on advocacy in connection with contemplated and proposed laws, rules and regulations, and providing legal advice to the LOBS and corporate functions, in alignment with the lines of defense described under Enterprise-wide Risk Management. Legal selects, engages and manages outside counsel for the Firm on all matters in which outside counsel is engaged. In addition, Legal advises the Firm's Conflicts Office which reviews the Firm's wholesale transactions that may have the potential to create conflicts of interest for the Firm. Governance and oversight The Firm's General Counsel reports to the CEO and is a member of the Operating Committee, the Firmwide Risk Committee and the Firmwide Control Committee. The General Counsel's leadership team includes a General Counsel for each line of business, the heads of the Litigation and Corporate & Regulatory practices, as well as the Firm's Corporate Secretary. Each region (e.g., Latin America, Asia Pacific) has a General Counsel who is responsible for managing legal risk across all lines of business and functions in the region. The Firm's General Counsel and other members of Legal report on significant legal matters at each meeting of the Firm's Board of Directors, at least quarterly to the Audit Committee, and periodically to the DRPC. Legal serves on and advises various committees (including new business initiative and reputation risk committees) and advises the Firm's businesses to protect the Firm's reputation beyond any particular legal requirements. 136 JPMorgan Chase & Co./2017 Annual Report ESTIMATIONS AND MODEL RISK MANAGEMENT Model risks are owned by the users of the models within the various businesses and functions in the Firm based on the specific purposes of such models. Users and developers of models are responsible for developing, implementing and testing their models, as well as referring models to the Model Risk function for review and approval. Once models have been approved, model users and developers are responsible for maintaining a robust operating environment, and must monitor and evaluate the performance of the models on an ongoing basis. Model users and developers may seek to enhance models in response to changes in the portfolios and in product and market developments, as well as to capture improvements in available modeling techniques and systems capabilities. Models are tiered based on an internal standard according to their complexity, the exposure associated with the model and the Firm's reliance on the model. This tiering is subject to the approval of the Model Risk function. A model review conducted by the Model Risk function considers the model's suitability for the specific uses to which it will be put. The factors considered in reviewing a model include whether the model accurately reflects the characteristics of the product and its significant risks, the selection and reliability of model inputs, consistency with models for similar products, the appropriateness of any model-related adjustments, and sensitivity to input parameters and assumptions that cannot be observed from the market. When reviewing a model, the Model Risk function analyzes and challenges the model methodology and the reasonableness of model assumptions and may perform or require additional testing, including back-testing of model outcomes. Model reviews are approved by the appropriate level of management within the Model Risk function based on the relevant model tier. Under the Firm's Estimations and Model Risk Management Policy, the Model Risk function reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances, the head of the Model Risk function may grant exceptions to the Firm's policy to allow a model to be used prior to review or approval. The Model Risk function may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. The governance of analytical and judgment-based estimations, such as those used in risk management, budget forecasting, and capital planning and analysis, within MRGR's scope, follows a consistent approach to the governance of models. For a summary of valuations based on valuation models and other valuation techniques, see Critical Accounting Estimates Used by the Firm on pages 138-140 and Note 2. JPMorgan Chase & Co./2017 Annual Report 137 The Firm maintains oversight and coordination of its Compliance Risk Management practices through the Firm's CCO, lines of business CCOS and regional CCOS to implement the Compliance program globally across the lines of business and regions. The Firm's CCO is a member of the FCC and the FRC. The Firm's CCO also provides regular updates to the Audit Committee and DRPC. In addition, certain Special Purpose Committees of the Board have been established to oversee the Firm's compliance with regulatory Consent Orders. CRITICAL ACCOUNTING ESTIMATES USED BY THE FIRM Management's discussion and analysis advising on products and services, including contract negotiation and documentation enforcement matters, including internal reviews and investigations related to such matters Estimations and Model risk, a subcategory of operational risk, is the potential for adverse consequences from decisions based on incorrect or misused estimation outputs. The Firm uses models and other analytical and judgment- based estimations across various businesses and functions. The estimation methods are of varying levels of sophistication and are used for many purposes, such as the valuation of positions and measurement of risk, assessing regulatory capital requirements, conducting stress testing, and making business decisions. A dedicated independent function, Model Risk Governance and Review ("MRGR"), defines and governs the Firm's model risk management policies and certain analytical and judgment-based estimations, such as those used in risk management, budget forecasting and capital planning and analysis. MRGR reports to the Firm's CRO. • JPMorgan Chase & Co./2017 Annual Report 134 managing actual and potential litigation and affirmation. CONDUCT RISK MANAGEMENT Conduct risk, a subcategory of operational risk, is the risk that any action or inaction by an employee of the Firm could lead to unfair client/customer outcomes, compromise the Firm's reputation, impact the integrity of the markets in which the Firm operates, or reflect poorly on the Firm's culture. Overview Governance and oversight The CMDC is the Board-level Committee with primary oversight of the firm's Culture and Conduct Program. The Audit Committee is responsible for reviewing the program established by management to monitor compliance with the Code. Additionally, the DRPC reviews, at least annually, the Firm's qualitative factors included in the Risk Appetite Framework, including conduct risk. The DRPC also meets annually with the CMDC to review and discuss aspects of the Firm's compensation practices. Finally, the Culture & Conduct Risk Committee provides oversight of certain culture and conduct risk initiatives at the Firm. Each line of business or function is accountable for identifying and managing its conduct risk to provide appropriate engagement, ownership and sustainability of a culture consistent with the Firm's How We Do Business Principles (“Principles”). The Principles serve as a guide for how employees are expected to conduct themselves. With the Principles serving as a guide, the Firm's Code sets out the Firm's expectations for each employee and provides information and resources to help employees conduct business ethically and in compliance with the law everywhere the Firm operates. For further discussion of the Code, see Compliance Risk Management on page 134. The Firm's Know Your Employee framework generally addresses how the Firm manages, oversees and responds to workforce conduct related matters that may otherwise expose the Firm to financial, reputational, compliance and other operating risks. The Firm also has a HR Control Forum, the primary purpose of which is to discuss conduct and accountability for more significant risk and control issues and review, when appropriate, employee actions including but not limited to promotion and compensation actions. The global Legal function (“Legal") provides legal services and advice to the Firm. Legal is responsible for managing the Firm's exposure to Legal risk by: JPMorgan Chase & Co./2017 Annual Report 135 Management's discussion and analysis LEGAL RISK MANAGEMENT Conduct risk management is incorporated into various aspects of people management practices throughout the employee life cycle, including recruiting, onboarding, training and development, performance management, promotion and compensation processes. Businesses undertake annual RCSA assessments, and, as part of these reviews, identify their respective key inherent operational risks (including conduct risks), evaluate the design and effectiveness of their controls, identify control gaps and develop associated action plans. Each LOB and designated corporate function completes an assessment of conduct risk quarterly, reviews metrics and issues which may involve conduct risk, and provides business conduct training as appropriate. Legal risk, a subcategory of operational risk, is the risk of loss primarily caused by the actual or alleged failure to meet legal obligations that arise from the rule of law in jurisdictions in which the Firm operates, agreements with clients and customers, and products and services offered by the Firm. Overview $ Cash dividends declared per common share Weighted-average diluted shares (a) 24,442 Weighted-average basic shares (a) Diluted earnings per share Net income per common share data 22,651 22,834 $ 6.35 Net income applicable to common stockholders (a) 22,567 $ Basic earnings per share 6.24 3,741.2 6.05 (a) The prior period amounts have been revised to conform with the current period presentation. The revision had no impact on the Firm's reported earnings per share. 1.72 148 $ $ 1.88 2.12 $ $ 3,773.6 3,658.8 3,690.0 3,576.8 3,551.6 6.00 6.19 6.31 $ 24,733 2,897 $ 2,900 Marketing 7,002 6,655 6,840 Professional and outside services 2,708 6,193 7,706 Technology, communications and equipment expense 3,768 The Notes to Consolidated Financial Statements are an integral part of these statements. 3,638 3,723 6,846 24,441 $ Other expense Income before income tax expense Net income 6,260 9,803 11,459 30,702 34,536 Total noninterest expense 35,900 55,771 58,434 9,593 5,756 6,256 Income tax expense 59,014 JPMorgan Chase & Co./2017 Annual Report 2016 Year ended December 31, (in millions) Comprehensive income The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2017 Annual Report • Consolidated balance sheets December 31, (in millions, except share data) 2017 Assets Cash and due from banks Deposits with banks Federal funds sold and securities purchased under resale agreements (included $14,732 and $21,506 at fair value) Securities borrowed (included $3,049 and $0 at fair value) Trading assets (included assets pledged of $110,061 and $115,847) Securities (included $202,225 and $238,891 at fair value and assets pledged of $17,969 and $16,115) Loans (included $2,508 and $2,230 at fair value) Allowance for loan losses Loans, net of allowance for loan losses Accrued interest and accounts receivable Premises and equipment $ Occupancy expense Total liabilities(a) Long-term debt (included $47,519 and $37,686 at fair value) Beneficial interests issued by consolidated VIES (included $45 and $120 at fair value) Accounts payable and other liabilities (included $9,208 and $9,120 at fair value) Total other comprehensive income/(loss), after-tax Trading liabilities Federal funds purchased and securities loaned or sold under repurchase agreements (included $697 and $687 at fair value) Deposits (included $21,321 and $13,912 at fair value) Liabilities Total assets (a) Other assets (included $16,128 and $7,557 at fair value and assets pledged of $1,526 and $1,603) Goodwill, MSRs and other intangible assets Short-term borrowings (included $9,191 and $9,105 at fair value) DVA on fair value option elected liabilities 22,445 23,212 $ 640 24,442 24,733 $ $ 24,441 $ (1,105) 2015 2017 Defined benefit pension and OPEB plans Cash flow hedges Translation adjustments, net of hedges Other comprehensive income/(loss), after-tax Unrealized gains/(losses) on investment securities Net income 2016 Consolidated statements of comprehensive income (2,144) (2) 25,497 $ $ (1,997) (1,521) 1,056 (330) (306) (192) (28) 738 51 (56) 176 (15) 111 29,750 Maml 31,009 145 Management's report on internal control over financial reporting Management of JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is a process designed by, or under the supervision of, the Firm's principal executive and principal financial officers, or persons performing similar functions, and effected by JPMorgan Chase's Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America. JPMorgan Chase's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records, that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the Firm's assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the Firm are being made only in accordance with authorizations of JPMorgan Chase's management and directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Firm's assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management has completed an assessment of the effectiveness of the Firm's internal control over financial reporting as of December 31, 2017. In making the assessment, management used the "Internal Control - Integrated Framework" ("COSO 2013") promulgated by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO”). Based upon the assessment performed, management concluded that as of December 31, 2017, JPMorgan Chase's internal control over financial reporting was effective based upon the COSO 2013 framework. Additionally, based upon management's assessment, the Firm determined that there were no material weaknesses in its internal control over financial reporting as of December 31, 2017. The effectiveness of the Firm's internal control over financial reporting as of December 31, 2017, has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears herein. Jance Divin спие James Dimon Chairman and Chief Executive Officer Marianne Lake Executive Vice President and Chief Financial Officer February 27, 2018 146 JPMorgan Chase & Co./2017 Annual Report Report of independent registered public accounting firm pwc PricewaterhouseCoopers LLP Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. Definition and Limitations of Internal Control over Financial Reporting Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. • JPMorgan Chase & Co./2017 Annual Report PricewaterhouseCoopers LLP The Firm's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's report on internal control over financial reporting. Our responsibility is to express opinions on the Firm's consolidated financial statements and on the Firm's internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) ("PCAOB") and are required to be independent with respect to the Firm in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. Basis for Opinions In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Firm as of December 31, 2017 and 2016, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2017 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Firm maintained, in all material respects, effective internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO. We have audited the accompanying consolidated balance sheets of JPMorgan Chase & Co. and its subsidiaries (the "Firm") as of December 31, 2017 and 2016, and the related consolidated statements of income, comprehensive income, changes in stockholders' equity and cash flows for each of the three years in the period ended December 31, 2017, including the related notes (collectively referred to as the "consolidated financial statements"). We also have audited the Firm's internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control-Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Opinions on the Financial Statements and Internal Control over Financial Reporting To the Board of Directors and Stockholders of JPMorgan Chase & Co.: We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects. The success of the Firm's business simplification initiatives and the effectiveness of its control agenda; counterparties or competitors; Any forward-looking statements made by or on behalf of the Firm speak only as of the date they are made, and JPMorgan Chase does not undertake to update forward- looking statements. The reader should, however, consult any further disclosures of a forward-looking nature the Firm may make in any subsequent Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, or Current Reports on Form 8-K. • • • • Technology changes instituted by the Firm, its slowdown or other economic or market disruption; • Ability of the Firm to deal effectively with an economic Changes in credit ratings assigned to the Firm or its subsidiaries; Ability of the Firm to manage effectively its capital and liquidity, including approval of its capital plans by banking regulators; Changes in investor sentiment or consumer spending or savings behavior; • • 25,827 $ Damage to the Firm's reputation; February 27, 2018 • Ability of the Firm to develop new products and services, and the extent to which products or services previously sold by the Firm (including but not limited to mortgages and asset-backed securities) require the Firm to incur liabilities or absorb losses not contemplated at their initiation or origination; The other risks and uncertainties detailed in Part I, Item 1A: Risk Factors in the Firm's Annual Report on Form 10-K for the year ended December 31, 2017. Ability of the Firm to effectively defend itself against cyberattacks and other attempts by unauthorized parties to access information of the Firm or its customers or to disrupt the Firm's systems; and Ability of the Firm to withstand disruptions that may be caused by any failure of its operational systems or those of third parties; Occurrence of natural or man-made disasters or calamities or conflicts and the Firm's ability to deal effectively with disruptions caused by the foregoing; Ability of the Firm to maintain the security of its financial, accounting, technology, data processing and other operational systems and facilities; Ability of the Firm to determine accurate values of certain assets and liabilities; Changes in applicable accounting policies, including the introduction of new accounting standards; • Adverse judicial or regulatory proceedings; Changes in the credit quality of the Firm's customers and counterparties; Competitive pressures; Ability of the Firm to control expenses; Ability of the Firm to attract and retain qualified employees; to innovate and to increase market share; Acceptance of the Firm's new and existing products and services by the marketplace and the ability of the Firm Adequacy of the Firm's risk management framework, disclosure controls and procedures and internal control over financial reporting; 29,979 We have served as the Firm's auditor since 1965. JPMorgan Chase & Co./2017 Annual Report 141 202 1,616 2,491 2,513 4,433 4,779 5,924 3,639 3,795 3,032 49,527 49,585 50,033 64,372 55,901 50,973 Compensation expense Noninterest expense 3,827 5,361 5,290 93,543 (66) 95,668 43,510 46,083 50,097 7,463 9,818 14,275 99,624 15,509 14,591 15,377 Interest income Noninterest revenue Other income Card income Mortgage fees and related income Securities gains/(losses) Interest expense Asset management, administration and commissions Principal transactions Investment banking fees Revenue Year ended December 31, (in millions, except per share data) Consolidated statements of income 147 Lending- and deposit-related fees 300 Madison Avenue • New York, NY 10017 Net interest income Provision for credit losses 5,694 5,774 5,933 10,408 11,566 11,347 Total net revenue 6,751 6,448 7,248 $ 2015 2016 2017 $ 23,873 149 365,762 Issued August 2017 Hedge accounting Standard FASB Standards issued but not adopted as of December 31, 2017 (continued) JPMorgan Chase & Co./2017 Annual Report 142 Subsequent to adoption, although the guidance will reduce the interest income recognized prior to the earliest call date for callable debt securities held at a premium, the effect of this guidance on the Firm's net interest income is not expected to be material. The adoption of this guidance resulted in a cumulative-effect adjustment that reduced retained earnings by approximately $505 million as of January 1, 2018, with a corresponding increase of $261 million (after tax) in AOCI and related adjustments to securities and tax liabilities. The new guidance primarily impacts obligations of U.S. states and municipalities held in the Firm's investment securities portfolio. • • The Firm early adopted the new guidance on January 1, 2018. The adoption of the guidance in the first quarter of 2018 will result in an increase in compensation expense and a reduction in other expense of $223 million and $250 million for the years ended December 31, 2017 and 2016, respectively. Adopted January 1, 2018. • No impact upon adoption because the guidance is to be applied prospectively. Subsequent to adoption, fewer transactions will be treated as acquisitions or dispositions of a business. Adopted January 1, 2018. • In addition, to align with the presentation of Cash and restricted cash on the Consolidated statements of cash flows, the Firm will reclassify restricted cash balances to Cash and due from banks and to Deposits with banks from Other assets and disclose the total for Cash and restricted cash on the Firm's Consolidated balance sheets in the first quarter of 2018. ⚫ The adoption of the guidance will result in reclassification of restricted cash balances into Cash and restricted cash on the Consolidated statements of cash flows in the first quarter of 2018. The Firm will include Cash and due from banks and Deposits with banks in Cash and restricted cash in the Consolidated statements of cash flows, resulting in Deposits with banks no longer being reflected in Investing activities. statements of cash flows. Requires retrospective application to all periods presented. • Narrows the definition of a business and clarifies that, to be considered a business, the fair value of the gross assets acquired (or disposed of) may not be substantially all concentrated in a single identifiable asset or a group of similar assets. • In addition, in order to be considered a business, a set of activities and assets must include, at a minimum, an input and a substantive process that together significantly contribute to the ability to create outputs. • • Summary of guidance Requires the service cost component of net periodic pension and postretirement benefit cost to be reported separately in the consolidated results of operations from the other components (e.g., expected return on assets, interest costs, amortization of gains/losses and prior service costs). Requires retrospective application and presentation in the consolidated results of operations of the service cost component in the same line item as other employee compensation costs and presentation of the other components in a different line item from the service cost component. ⚫ Does not impact securities held at a discount; the discount continues to be amortized to the contractual maturity. Requires adoption on a modified retrospective basis through a cumulative-effect adjustment directly to retained earnings as of the beginning of the period of adoption. Effects on financial statements Adopted January 1, 2018. No material impact upon adoption as the Firm was either in compliance with the amendments or the amounts to which it is applied are immaterial. Adopted January 1, 2018. Requires amortization of premiums to the earliest call date on debt securities with call features that are explicit, noncontingent and callable at fixed prices and on preset dates. Reduces earnings volatility by better aligning the accounting with the economics of the risk management activities. • Expands the ability for certain hedges of interest rate risk to qualify for hedge accounting. • Allows recognition of ineffectiveness in cash flow hedges and net investment hedges in OCI. Requires additional disclosures related to the Firm's election to reclassify amounts from AOCI to retained earnings and the Firm's policy for releasing income tax effects from AOCI. The guidance may be applied on a modified retrospective basis through a cumulative-effect adjustment directly to retained earnings as of the beginning of the period of adoption. Requires lessees to recognize all leases longer than twelve months on the Consolidated balance sheets as lease liabilities with corresponding right-of- use assets. Requires lessees and lessors to classify most leases using principles similar to existing lease accounting, but eliminates the "bright line" classification tests. • Permits the Firm to generally account for its existing leases consistent with current guidance, except for the incremental balance sheet recognition. Expands qualitative and quantitative disclosures regarding leasing arrangements. • May be adopted using a modified deferred tax assets and liabilities as a result of changes in applicable tax rates under the TCJA. cumulative effect approach wherein the . The Firm early adopted the new guidance on January 1, 2018. The adoption of the guidance resulted in a cumulative-effect adjustment that increased retained earnings in the amount of $288 million in the first quarter of 2018. This amount is an estimate that may be refined in accordance with SEC Staff Accounting Bulletin No. 118, and represents the removal of the stranded tax effects from AOCI, thereby allowing the tax effects within AOCI to reflect the new respective corporate income tax rates. Refer to Note 24 for additional information related to the impacts of the TCJA. Required effective date: January 1, 2019. (a) The Firm is in the process of its implementation which has included an initial evaluation of its leasing contracts and activities. As a lessee, the Firm is developing its methodology to estimate the right-of-use assets and lease liabilities, which is based on the present value of lease payments. The Firm expects to recognize lease liabilities and corresponding right-of-use assets (at their present value) related to predominantly all of the $10 billion of future minimum payments required under operating leases as disclosed in Note 28. However, the population of contracts subject to balance sheet recognition and their initial measurement remains under evaluation. The Firm does not expect material changes to the recognition of operating lease expense in its Consolidated statements of income. guidance is applied only to existing Requires additional disclosures to supplement the Consolidated Provides an election to reclassify from AOCI to retained earnings stranded tax effects due to the revaluation of • • Allows a one-time election at adoption to transfer certain securities classified as held-to-maturity to available-for- sale. Simplifies hedge documentation requirements. Effects on financial statements • • . • The Firm early adopted the new guidance on January 1, 2018. The Firm will also amend its qualitative and quantitative disclosures within its derivative instruments note to the Consolidated Financial Statements in the first quarter of 2018. In accordance with the new guidance, the Firm elected to transfer certain securities from HTM to AFS. The amendments provide the Firm with additional hedge accounting alternatives for its AFS securities (including those transferred under the election) to be considered as the Firm manages it structural interest rate risk and regulatory capital. The Firm is currently evaluating those risk management alternatives and intends to manage the transferred securities in a manner consistent with its existing AFS securities. This transfer is a non-cash transaction at fair value. Reclassification of Certain Tax Effects from AOCI Issued February 2018 Leases Issued February 2016 The adoption of the guidance resulted in a cumulative-effect adjustment that increased retained earnings in the amount of $34 million, with related adjustments to debt carrying values and AOCI. Requires inclusion of restricted cash in the cash and cash equivalents balances in the Consolidated statements of cash flows. Requires retrospective application to all periods presented. Provides targeted amendments to the classification of certain cash flows, including treatment of cash payments for settlement of zero-coupon debt instruments and distributions received from equity method investments. Standard Summary of guidance Revenue recognition - • revenue from FASB Standards issued but not adopted as of December 31, 2017 contracts with Issued May 2014 Requires that revenue from contracts with customers be recognized upon transfer of control of a good or service in the amount of consideration expected to be received. Changes the accounting for certain contract costs, including whether they may be offset against revenue in the Consolidated statements of income, and requires additional disclosures about revenue and contract costs. • May be adopted using a full retrospective approach or a modified, cumulative effect approach wherein the guidance is applied only to existing contracts as of the date of initial application, and to new contracts customers transacted after that date. • Refer to Note 24 for additional information related to the impacts of the TCJA. • 404,294 ACCOUNTING AND REPORTING DEVELOPMENTS SEC Staff Accounting Bulletin adopted during 2017 Bulletin Application of U.S. GAAP related to the Tax Cuts and Jobs Act ("TCJA") (SEC Staff Accounting Bulletin No. 118) The TCJA resulted in a $2.4 billion decrease in net income driven by a deemed repatriation charge and adjustments to the value of the Firm's tax oriented investments, partially offset by a benefit from the revaluation of the Firm's net deferred tax liability. Certain of these amounts may be refined in accordance with SEC Staff Accounting Bulletin No. 118. Issued December 2017 • . • Provides guidance on the accounting for income taxes in the context of the TCJA. For impacts of the tax law changes that are reasonably estimable, requires the recognition of provisional amounts in year-end 2017 financial statements. Provides a 1-year measurement period in which to refine previously recorded provisional amounts based on new information or interpretations. Effects on financial statements Summary of guidance • The Firm plans to adopt the new guidance in the first quarter of 2019. Effects on financial statements The Firm adopted the revenue recognition guidance using the full retrospective method of adoption. Issued August 2016 Treatment of restricted cash on the statement of cash flows Issued November 2016 Definition of a business Issued January 2017 Classification of certain cash receipts and cash payments in the statement of cash flows Presentation of net periodic pension cost and net periodic postretirement benefit Issued March 2017 Premium amortization on purchased callable debt securities Issued March 2017 Summary of guidance • cost Adopted January 1, 2018. Standard Management's discussion and analysis The adoption of the guidance did not result in any material changes in the timing of the Firm's revenue recognition, but will require gross presentation of certain costs currently offset against revenue. This change in presentation will be reflected in the first quarter of 2018 and will increase both noninterest revenue and noninterest expense for the Firm by $1.1 billion and $900 million for the years ended December 31, 2017 and 2016, respectively. The increase is predominantly associated with certain distribution costs in AWM (currently offset against Asset management, administration and commissions), with the remainder of the increase associated with certain underwriting costs in CIB (currently offset against Investment banking fees). The Firm's Note 6 qualitative disclosures are consistent with the guidance. Recognition and measurement of financial assets and financial liabilities Issued January 2016 Requires that certain equity instruments be measured at fair value, with changes in fair value recognized in earnings. • Provides a measurement alternative for equity securities without readily determinable fair values to be measured at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer. Any such price changes will be reflected in FASB Standards issued but not adopted as of December 31, 2017 (continued) earnings beginning in the period of adoption. adjustment to retained earnings as of the beginning of the reporting period of adoption, except for those equity securities that are eligible for the measurement alternative. The Firm early adopted the provisions of this guidance related to presenting DVA in OCI for financial liabilities where the fair value option has been elected, effective January 1, 2016. The Firm adopted the portions of the guidance that were not eligible for early adoption on January 1, 2018. • Upon adoption, the Firm elected the measurement alternative for its equity securities that do not have readily determinable fair values, and the Firm did not record a cumulative-effect adjustment related to the adoption of this guidance. JPMorgan Chase & Co./2017 Annual Report 141 Generally requires a cumulative-effect contracts as of the date of initial • JPMorgan Chase & Co./2017 Annual Report Commitments and contingencies (see Notes 27, 28 and 29) Stockholders' equity Preferred stock ($1 par value; authorized 200,000,000 shares: issued 2,606,750 shares) Common stock ($1 par value; authorized 9,000,000,000 shares; issued 4,104,933,895 shares) Additional paid-in capital 26,068 26,068 4,105 4,105 90,579 91,627 Retained earnings 177,676 162,440 Accumulated other comprehensive income (119) (1,175) Shares held in restricted stock units ("RSU”) trust, at cost (472,953 shares) Treasury stock, at cost (679,635,064 and 543,744,003 shares) (21) Trading assets Assets 2016 2017 December 31, (in millions) (a) The following table presents information on assets and liabilities related to VIES that are consolidated by the Firm at December 31, 2017 and 2016. The difference between total VIE assets and liabilities represents the Firm's interests in those entities, which were eliminated in consolidation. 2,236,782 $ 2,533,600 $ 2,490,972 254,190 255,693 Total stockholders' equity (28,854) (42,595) (21) Total liabilities and stockholders' equity 2,277,907 295,245 284,080 917,093 (13,776) (13,604) 894,765 930,697 289,059 880,989 249,958 381,844 96,409 105,112 229,967 198,422 application, and to new contracts transacted after that date. 372,130 Loans 67,729 14,159 39,047 26,081 190,543 189,383 136,659 123,663 52,330 165,666 34,443 $ 1,443,982 $ 1,375,179 $ 2,533,600 $ 2,490,972 112,076 54,246 54,392 14,131 158,916 51,802 All other assets 114,770 Liabilities Effects on financial statements • Required effective date: January 1, 2020. (a) The Firm has begun its implementation efforts by establishing a Firmwide, cross- discipline governance structure. The Firm is currently identifying key interpretive issues, and is assessing existing credit loss forecasting models and processes against the new guidance to determine what modifications may be required. The Firm expects that the new guidance will result in an increase in its allowance for credit losses due to several factors, including: 1. The allowance related to the Firm's loans and commitments will increase to cover credit losses over the full remaining expected life of the portfolio, and will consider expected future changes in macroeconomic conditions 2. The nonaccretable difference on PCI loans will be recognized as an allowance, offset by an increase in the carrying value of the related loans (a) Early adoption is permitted. 3. An allowance will be established for estimated credit losses on HTM securities The extent of the increase is under evaluation, but will depend upon the nature and characteristics of the Firm's portfolio at the adoption date, and the macroeconomic conditions and forecasts at that date. Based on current impairment test results, the Firm does not expect a material effect on the Consolidated Financial Statements. After adoption, the guidance may result in more frequent goodwill impairment losses due to the removal of the second condition. • The Firm is evaluating the timing of adoption. 144 JPMorgan Chase & Co./2017 Annual Report FORWARD-LOOKING STATEMENTS Required effective date: January 1, 2020. (a) From time to time, the Firm has made and will make forward-looking statements. These statements can be identified by the fact that they do not relate strictly to historical or current facts. Forward-looking statements often use words such as “anticipate,” “target,” “expect,” "estimate," "intend,” “plan,” “goal," "believe," or other words of similar meaning. Forward-looking statements provide JPMorgan Chase's current expectations or forecasts of future events, circumstances, results or aspirations. JPMorgan Chase's disclosures in this Annual Report contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The Firm also may make forward-looking statements in its other documents filed or furnished with the SEC. In addition, the Firm's senior management may make forward-looking statements orally to investors, analysts, representatives of the media and others. • Eliminates the second condition in the current guidance that requires an impairment loss to be recognized only if the estimated implied fair value of the goodwill is below its carrying value. the beginning of the reporting period of adoption. Management's discussion and analysis 143 Total assets FASB Standards issued but not adopted as of December 31, 2017 (continued) Standard Financial instruments - credit losses Requires an impairment loss to be recognized when the estimated fair value of a reporting unit falls below its carrying value. Issued June 2016 Issued January 2017 Summary of guidance Replaces existing incurred loss impairment guidance and establishes a single allowance framework for financial assets carried at amortized cost (including HTM securities), which will reflect management's estimate of credit losses over the full remaining expected life of the financial assets. • Eliminates existing guidance for PCI loans, and requires recognition of an allowance for expected credit losses on financial assets purchased with more than insignificant credit deterioration since origination. • Amends existing impairment guidance for AFS securities to incorporate an allowance, which will allow for reversals of impairment losses in the event that the credit of an issuer improves. Requires a cumulative-effect adjustment to retained earnings as of Goodwill All forward-looking statements are, by their nature, subject to risks and uncertainties, many of which are beyond the Firm's control. JPMorgan Chase's actual future results may differ materially from those set forth in its forward-looking statements. While there is no assurance that any list of risks and uncertainties or risk factors is complete, below are certain factors which could cause actual results to differ from those in the forward-looking statements: • • $ 490 349 39,047 26,081 $ $ 26,430 $ $ $ $ Beneficial interests issued by consolidated VIES • All other liabilities Total liabilities 1,449 $ 68,995 2,674 73,118 39,537 3,185 75,614 3,321 82,120 150 Changes in laws and regulatory requirements, including capital and liquidity requirements affecting the Firm's businesses, and the ability of the Firm to address those requirements; The assets of the consolidated VIES are used to settle the liabilities of those entities. The holders of the beneficial interests do not have recourse to the general credit of JPMorgan Chase. At December 31, 2017 and 2016, the Firm provided limited program-wide credit enhancement of $2.7 billion and $2.4 billion, respectively, related to its Firm-administered multi-seller conduits, which are eliminated in consolidation. For further discussion, see Note 14. • • Heightened regulatory and governmental oversight and scrutiny of JPMorgan Chase's business practices, including dealings with retail customers; Changes in trade, monetary and fiscal policies and laws; Local, regional and global business, economic and political conditions and geopolitical events; Changes in income tax laws and regulations; • • Securities and capital markets behavior, including changes in market liquidity and volatility; • JPMorgan Chase & Co./2017 Annual Report The Notes to Consolidated Financial Statements are an integral part of these statements. 157 JPMorgan Chase & Co./2017 Annual Report Notes to consolidated financial statements Fair value is based on observable prices for mortgage-backed securities with similar collateral and incorporates adjustments to these prices to account for differences between the securities and the value of the underlying loans, which include credit characteristics, portfolio composition, and liquidity. residential mortgage loans expected to be sold (CCB, CIB) conforming Predominantly level 2 Trading loans • Projected interest income, late-fee revenue and loan repayment rates • Discount rates • Credit costs the allowance for loan losses is considered a reasonable proxy for the credit cost • Level 3 Held-for-investment credit card Valuations are based on discounted cash flows, which consider: receivables Product/instrument ⚫ Servicing costs For information regarding the valuation of loans measured at collateral value, see Note 12. ⚫ Servicing costs Investment and trading securities Mortgage- and asset-backed securities specific inputs: In the absence of quoted market prices, securities are valued based on: • Discount rates • Deal-specific payment and loss allocations Collateral characteristics • Collateralized loan obligations ("CLOS") specific inputs: • Current market assumptions related to yield, prepayment speed, conditional default rates and loss severity • Deal-specific payment and loss allocations Collateral characteristics • Valuation methodology, inputs and assumptions Quoted market prices are used where available. In addition, the following inputs to discounted cash flows are used for the following products: Physical commodities Discounted cash flows • Relevant broker quotes • Observable market prices for similar securities . Level 2 or 3 Level 1 Classifications in the valuation hierarchy Derivatives • Loans carried at fair value (e.g., trading loans and non- trading loans) and associated lending-related commitments Credit losses - which consider expected and current default rates, and loss severity Relevant broker quotes • Observed market prices (circumstances are infrequent) • Where observable market data is available, valuations are based on: Loans and lending-related commitments - wholesale Market rates for the respective maturity Collateral characteristics Derivative features: for further information refer to the discussion of derivatives below. • • Classifications in the valuation hierarchy Valuations are based on discounted cash flows, which consider: Securities financing agreements Product/instrument The following table describes the valuation methodologies generally used by the Firm to measure its significant products/ instruments at fair value, including the general classification of such instruments pursuant to the valuation hierarchy. JPMorgan Chase & Co./2017 Annual Report 156 A financial instrument's categorization within the valuation hierarchy is based on the lowest level of input that is significant to the fair value measurement. methodology are unobservable and significant to the fair value measurement. Level 3 - one or more inputs to the valuation Level 2 - inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument. Expected prepayment speed, conditional default rates, loss severity Valuation methodology • Prepayment speed Predominantly level 2 Loans held-for-investment and associated lending-related commitments Predominantly level 2 Predominantly level 3 • Held-for-investment consumer loans, excluding credit card - Loans consumer Valuations are based on discounted cash flows, which consider: For information regarding the valuation of loans measured at collateral value, see Note 12. Lending-related commitments are valued similarly to loans and reflect the portion of an unused commitment expected, based on the Firm's average portfolio historical experience, to become funded prior to an obligor default. Prepayment speed Level 2 or 3 Credit spreads, derived from the cost of CDS; or benchmark credit curves developed by the Firm, by industry and credit rating • Valuations are based on discounted cash flows, which consider: Collateral characteristics • • Prepayment speed Credit spreads derived from the cost of CDS; or benchmark credit curves developed by the Firm, by industry and credit rating • • Where observable market data is unavailable or limited, valuations are based on discounted cash flows, which consider the following: • Observed market prices for similar instruments • • Level 2 or 3 • Credit rating data The following table presents the assets and liabilities reported at fair value as of December 31, 2017 and 2016, by major product category and fair value hierarchy. Notes to consolidated financial statements 159 JPMorgan Chase & Co./2017 Annual Report (a) Excludes certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient. A three-level valuation hierarchy has been established under U.S. GAAP for disclosure of fair value measurements. The valuation hierarchy is based on the transparency of inputs to the valuation of an asset or liability as of the measurement date. The three levels are defined as follows. Level 1 - inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active markets. Predominantly level 2 Level 2 or 3 Level 2 or 3 (a) The embedded derivative features are considered using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs, depending on the embedded derivative. The specific inputs used vary according to the nature of the embedded derivative features, as described in the discussion above regarding derivatives valuation. Adjustments are then made to this base valuation to reflect the Firm's own credit risk (DVA). See page 171 of this Note. Valuations are based on discounted cash flow analyses that consider the embedded derivative and the terms and payment structure of the note. . • Valued using observable market information, where available. In the absence of observable market information, valuations are based on the fair value of the underlying assets held by the VIE. Valuations are based on discounted cash flows, which consider: Market rates for respective maturity • Adjustments to the NAV as required, for restrictions on redemption (e.g., lock-up periods or withdrawal limitations) or where observable activity is limited. NAV is supported by the ability to redeem and purchase at the NAV Level 1 level. • Net asset value Additional available inputs relevant to the investment. • specific issues and lack of liquidity. Assets and liabilities measured at fair value on a recurring basis Fair value hierarchy December 31, 2017 (in millions) Level 1 41,515 3,049 Total mortgage-backed securities Commercial nonagency Residential nonagency U.S. government agencies (a) Mortgage-backed securities: Debt instruments: Trading assets: Securities borrowed not identical to the company being valued, and for company- $ - $ 14,71 Total fair value Derivative netting adjustments 3,049 $ 14,732 $ $ Federal funds sold and securities purchased under resale agreements Level 3 Level 2 14,732 Credit spreads Adjustments as required, since comparable public companies are Structured notes (included in deposits, short-term borrowings and long-term debt) • Interest rate spread volatility Interest rate and FX exotic options specific inputs include: Equity-IR correlation Equity-FX correlation • Equity correlation . 158 Level 2 or 3 Predominantly level 1 and 2 Level 1 • Equity volatilities Equity option specific inputs include: Credit correlation between the underlying debt instruments CDS spreads and recovery rates • • Structured credit derivatives specific inputs include: In addition, specific inputs used for derivatives that are valued based on models with significant unobservable inputs are as follows: The key valuation inputs used will depend on the type of derivative and the nature of the underlying instruments and may include equity prices, commodity prices, interest rate yield curves, foreign exchange rates, volatilities, correlations, CDS spreads and recovery rates. Additionally, the credit quality of the counterparty and of the Firm as well as market funding levels may also be considered. Derivatives that are valued using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs as well as considering the contractual terms. Valued using observable market prices or data. Exchange-traded derivatives that are actively traded and valued using the exchange price. • Interest rate correlation Foreign exchange correlation • Interest rate-FX correlation Commodity derivatives specific inputs include: Long-term debt, not carried at fair value Beneficial interests issued by consolidated VIES Fund investments (e.g., mutual/ collective investment funds, private equity funds, hedge funds, and real estate funds) • Operating performance of the underlying portfolio company • • Trading multiples of comparable public companies Transaction prices • Level 2 or 3 Level 3 • Classification in the valuation hierarchy Private equity direct investments Fair value is estimated using all available information; the range of See Mortgage servicing rights in Note 15. Valuation methodology, inputs and assumptions Mortgage servicing rights Product/instrument JPMorgan Chase & Co./2017 Annual Report Additionally, adjustments are made to reflect counterparty credit quality (CVA) and the impact of funding (FVA). See page 171 of this Note. Forward commodity price Commodity volatility • potential inputs include: Under the Firm's Estimations and Model Risk Management Policy, the Model Risk function reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances, the head of the Model Risk function may grant exceptions to the Firm's policy to allow a model to be used prior to review or approval. The Model Risk function may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. Valuation hierarchy Typical master netting agreements for these types of transactions also often contain a collateral/margin agreement that provides for a security interest in, or title transfer of, securities or cash collateral/margin to the party that has the right to demand margin (the “demanding party"). The collateral/margin agreement typically requires a party to transfer collateral/margin to the demanding party with a value equal to the amount of the margin deficit on a net basis across all transactions governed by the master netting agreement, less any threshold. The collateral/margin agreement grants to the demanding party, upon default by the counterparty, the right to set-off any amounts payable by the counterparty against any posted collateral or the cash equivalent of any posted collateral/margin. It also grants to the demanding party the right to liquidate collateral/margin and to apply the proceeds to an amount payable by the counterparty. Valuation model review and approval Treasury stock repurchased Redemption of preferred stock 5,893 1,258 Proceeds from issuance of preferred stock (67,247) (68,949) (83,079) Payments of long-term borrowings 79,611 83,070 56,271 Proceeds from long-term borrowings (5,632) (5,707) (1,377) Beneficial interests issued by consolidated VIES (57,828) (2,461) 16,540 Short-term borrowings Dividends paid All other financing activities, net Net cash provided by/(used in) financing activities Effect of exchange rate changes on cash and due from banks 25,827 $ 23,873 $ 20,490 $ (276) (7,341) 27,831 (187,511) 98,271 (135) 3,383 20,490 23,873 1,954 96 14,642 (726) (39,415) (467) (7,873) (8,476) (8,993) (5,616) (9,082) (15,410) (1,258) Cash and due from banks at the end of the period Cash interest paid Cash and due from banks at the beginning of the period Net increase/(decrease) in cash and due from banks 407 $ 13,007 Federal funds purchased and securities loaned or sold under repurchase agreements Purchases Proceeds from sales Proceeds from paydowns and maturities Available-for-sale securities: (6,204) (143) (2,349) 6,099 6,218 4,563 Purchases Proceeds from paydowns and maturities Held-to-maturity securities: 3,190 (17,468) 31,448 Federal funds sold and securities purchased under resale agreements 144,462 (25,747) (38,532) Deposits with banks Proceeds from sales and securitizations of loans held-for-investment Other changes in loans, net All other investing activities, net 56,117 (88,678) 97,336 57,022 Deposits Net change in: Financing activities Net cash provided by/(used in) investing activities 106,980 3,703 (2,825) (114,949) (6,739) (563) (10,283) (80,996) 18,604 15,429 15,791 (61,650) (70,804) 40,444 48,592 90,201 (105,309) (123,959) 76,448 65,950 (108,962) Cash income taxes paid, net 4,325 14,153 $ 9,508 $ 7,220 2,405 Income taxes Note 19 Long-term debt Note 16 Premises and equipment Note 15 Goodwill and Mortgage servicing rights Note 13 Note 14 Variable interest entities Allowance for credit losses Note 12 Loans Note 11 Securities financing activities Page 203 Note 10 Securities Page 201 Page 195 Note 8 Note 9 Employee share-based incentives Note 24 Page 208 Page 211 Page 231 Page 236 page 244 page 248 page 249 page 255 Off-balance sheet lending-related financial instruments, guarantees and other commitments Where appropriate, the Firm also applies adjustments to its estimates of fair value in order to appropriately reflect counterparty credit quality (CVA), the Firm's own creditworthiness (DVA) and the impact of funding (FVA), using a consistent framework across the Firm. For more information on such adjustments see Credit and funding adjustments on page 171 of this Note. parameter valuation adjustments are applied to reflect the uncertainty inherent in the resulting valuation estimate. Unobservable parameter valuation adjustments may be made when positions are valued using prices or input parameters to valuation models that are unobservable due to a lack of market activity or because they cannot be implied from observable market data. Such prices or parameters must be estimated and are, therefore, subject to management judgment. Unobservable The Firm manages certain portfolios of financial instruments on the basis of net open risk exposure and, as permitted by U.S. GAAP, has elected to estimate the fair value of such portfolios on the basis of a transfer of the entire net open risk position in an orderly transaction. Where this is the case, valuation adjustments may be necessary to reflect the cost of exiting a larger-than-normal market-size net open risk position. Where applied, such adjustments are based on factors that a relevant market participant would consider in the transfer of the net open risk position, including the size of the adverse market move that is likely to occur during the period required to reduce the net open risk position to a normal market-size. Liquidity valuation adjustments are considered where an observable external price or valuation parameter exists but is of lower reliability, potentially due to lower market activity. Liquidity valuation adjustments are applied and determined based on current market conditions. Factors that may be considered in determining the liquidity adjustment include analysis of: (1) the estimated bid- offer spread for the instrument being traded; (2) alternative pricing points for similar instruments in active markets; and (3) the range of reasonable values that the price or parameter could take. The VCG determines any valuation adjustments that may be required to the estimates provided by the risk-taking functions. No adjustments to quoted prices are applied for instruments classified within level 1 of the fair value hierarchy (see below for further information on the fair value hierarchy). For other positions, judgment is required to assess the need for valuation adjustments to appropriately reflect liquidity considerations, unobservable parameters, and, for certain portfolios that meet specified criteria, the size of the net open risk position. The determination of such adjustments follows a consistent framework across the Firm: The VCG verifies fair value estimates provided by the risk- taking functions by leveraging independently derived prices, valuation inputs and other market data, where available. Where independent prices or inputs are not available, the VCG performs additional review to ensure the reasonableness of the estimates. The additional review may include evaluating the limited market activity including client unwinds, benchmarking valuation inputs to those used for similar instruments, decomposing the valuation of structured instruments into individual components, comparing expected to actual cash flows, reviewing profit and loss trends, and reviewing trends in collateral valuation. There are also additional levels of management review for more significant or complex positions. Price verification process Notes to consolidated financial statements 155 employee benefit plans JPMorgan Chase & Co./2017 Annual Report Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is based on quoted market prices or inputs, where available. If prices or quotes are not available, fair value is based on valuation models and other valuation techniques that consider relevant transaction characteristics (such as maturity) and use as inputs observable or unobservable market parameters, including yield curves, interest rates, volatilities, equity or debt prices, foreign exchange rates and credit curves. Valuation adjustments may be made to ensure that financial instruments are recorded at fair value, as described below. JPMorgan Chase carries a portion of its assets and liabilities at fair value. These assets and liabilities are predominantly carried at fair value on a recurring basis (i.e., assets and liabilities that are measured and reported at fair value on the Firm's Consolidated balance sheets). Certain assets (e.g., held-for-sale loans), liabilities and unfunded lending- related commitments are measured at fair value on a nonrecurring basis; that is, they are not measured at fair value on an ongoing basis but are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). Note 2 - Fair value measurement Risk-taking functions are responsible for providing fair value estimates for assets and liabilities carried on the Consolidated balance sheets at fair value. The Firm's VCG, which is part of the Firm's Finance function and independent of the risk-taking functions, is responsible for verifying these estimates and determining any fair value adjustments that may be required to ensure that the Firm's positions are recorded at fair value. The VGF is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The VGF is chaired by the Firmwide head of the VCG (under the direction of the Firm's Controller), and includes sub-forums covering the CIB, CCB, CB, AWM and certain corporate functions including Treasury and CIO. Valuation process The Firm uses various methodologies and assumptions in the determination of fair value. The use of different methodologies or assumptions by other market participants compared with those used by the Firm could result in the Firm deriving a different estimate of fair value at the reporting date. consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. page 261 page 268 Note 27 Note 29 Litigation The level of precision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and Pension and other postretirement Page 195 Note 7 second, identifying which party, if any, has power over those activities. In general, the parties that make the most significant decisions affecting the VIE (such as asset managers, collateral managers, servicers, or owners of call options or liquidation rights over the VIE's assets) or have the right to unilaterally remove those decision-makers are deemed to have the power to direct the activities of a VIE. To assess whether the Firm has the obligation to absorb losses of the VIE or the right to receive benefits from the VIE that could potentially be significant to the VIE, the Firm considers all of its economic interests, including debt and equity investments, servicing fees, and derivatives or other arrangements deemed to be variable interests in the VIE. This assessment requires that the Firm apply judgment in determining whether these interests, in the aggregate, are considered potentially significant to the VIE. Factors considered in assessing significance include: the design of the VIE, including its capitalization structure; subordination of interests; payment priority; relative share of interests held across various classes within the VIE's capital structure; and the reasons why the interests are held by the Firm. Notes to consolidated financial statements 153 The most common type of VIE is an SPE. SPES are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. The basic SPE structure involves a company selling assets to the SPE; the SPE funds the purchase of those assets by issuing securities to investors. The legal documents that govern the transaction specify how the cash earned on the assets must be allocated to the SPE'S investors and other parties that have rights to those cash flows. SPES are generally structured to insulate investors from claims on the SPE's assets by creditors of other entities, including the creditors of the seller of the assets. The primary beneficiary of a VIE (i.e., the party that has a controlling financial interest) is required to consolidate the assets and liabilities of the VIE. The primary beneficiary is the party that has both (1) the power to direct the activities of the VIE that most significantly impact the VIE's economic performance; and (2) through its interests in the VIE, the obligation to absorb losses or the right to receive benefits from the VIE that could potentially be significant to the VIE. To assess whether the Firm has the power to direct the activities of a VIE that most significantly impact the VIE'S economic performance, the Firm considers all the facts and circumstances, including its role in establishing the VIE and its ongoing rights and responsibilities. This assessment includes, first, identifying the activities that most significantly impact the VIE's economic performance; and VIES are entities that, by design, either (1) lack sufficient equity to permit the entity to finance its activities without additional subordinated financial support from other parties, or (2) have equity investors that do not have the ability to make significant decisions relating to the entity's operations through voting rights, or do not have the obligation to absorb the expected losses, or do not have the right to receive the residual returns of the entity. Variable Interest Entities The Firm's investment companies have investments in both publicly-held and privately-held entities, including investments in buyouts, growth equity and venture opportunities. These investments are accounted for under investment company guidelines and accordingly, irrespective of the percentage of equity ownership interests held, are carried on the Consolidated balance sheets at fair value, and are recorded in other assets, with income or loss included in noninterest revenue. (i.e., kick-out rights), based on a simple majority vote, or the non-affiliated partners or members have rights to participate in important decisions. Accordingly, the Firm does not consolidate these voting interest entities. However, in the limited cases where the non-managing partners or members do not have substantive kick-out or participating rights, the Firm evaluates the funds as VIES and consolidates if it is the general partner or managing member and has a potentially significant interest. JPMorgan Chase & Co./2017 Annual Report Certain Firm-sponsored asset management funds are structured as limited partnerships or certain limited liability companies. For many of these entities, the Firm is the general partner or managing member, but the non-affiliated partners or members have the ability to remove the Firm as the general partner or managing member without cause The Firm performs on-going reassessments of: (1) whether entities previously evaluated under the majority voting- interest framework have become VIES, based on certain events, and are therefore subject to the VIE consolidation framework; and (2) whether changes in the facts and circumstances regarding the Firm's involvement with a VIE cause the Firm's consolidation conclusion to change. Voting interest entities are entities that have sufficient equity and provide the equity investors voting rights that enable them to make significant decisions relating to the entity's operations. For these types of entities, the Firm's determination of whether it has a controlling interest is primarily based on the amount of voting equity interests held. Entities in which the Firm has a controlling financial interest, through ownership of the majority of the entities' voting equity interests, or through other contractual rights that give the Firm control, are consolidated by the Firm. Investments in companies in which the Firm has significant influence over operating and financing decisions (but does not own a majority of the voting equity interests) are accounted for (i) in accordance with the equity method of accounting (which requires the Firm to recognize its proportionate share of the entity's net earnings), or (ii) at fair value if the fair value option was elected. These investments are generally included in other assets, with income or loss included in other income. Assets held for clients in an agency or fiduciary capacity by the Firm are not assets of JPMorgan Chase and are not included on the Consolidated balance sheets. The Consolidated Financial Statements include the accounts of JPMorgan Chase and other entities in which the Firm has a controlling financial interest. All material intercompany balances and transactions have been eliminated. Certain amounts reported in prior periods have been reclassified to conform with the current presentation. Consolidation The accounting and financial reporting policies of JPMorgan Chase and its subsidiaries conform to U.S. GAAP. Additionally, where applicable, the policies conform to the accounting and reporting guidelines prescribed by regulatory authorities. JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm"), a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the U.S., with operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. For a discussion of the Firm's business segments, see Note 31. Note 1 - Basis of presentation JPMorgan Chase & Co./2017 Annual Report 152 The Notes to Consolidated Financial Statements are an integral part of these statements. 9,423 The Firm determines whether it has a controlling financial interest in an entity by first evaluating whether the entity is a voting interest entity or a variable interest entity. Voting Interest Entities If prices or quotes are not available for an instrument or a similar instrument, fair value is generally determined using valuation models that consider relevant transaction data such as maturity and use as inputs market-based or independently sourced parameters. Where this is the case the price verification process described above is applied to the inputs to those models. Use of estimates in the preparation of consolidated financial statements Foreign currency translation Interest income and interest expense Page 192 Page 155 Page 174 Page 179 Note 2 Note 3 Note 5 Note 6 Noninterest revenue Derivative instruments Fair value option Fair value measurement The following table identifies JPMorgan Chase's other significant accounting policies and the Note and page where a detailed description of each policy can be found. Significant accounting policies The preparation of the Consolidated Financial Statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenue and expense, and disclosures of contingent assets and liabilities. Actual results could be different from these estimates. JPMorgan Chase & Co./2017 Annual Report For JPMorgan Chase's Consolidated statements of cash flows, cash is defined as those amounts included in cash and due from banks. Statements of cash flows For further discussion of the Firm's derivative instruments, see Note 5. For further discussion of the Firm's repurchase and reverse repurchase agreements, and securities borrowing and lending agreements, see Note 11. 307 The Firm uses master netting agreements to mitigate counterparty credit risk in certain transactions, including derivative, securities repurchase and reverse repurchase, and securities loaned and borrow transactions. A master netting agreement is a single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). Upon the exercise of derivatives termination rights by the non-defaulting party (i) all transactions are terminated, (ii) all transactions are valued and the positive values of “in the money" transactions are netted against the negative values of “out of the money" transactions and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. Upon exercise of default rights under repurchase agreements and securities loan agreements in general (i) all transactions are terminated and accelerated, (ii) all values of securities or cash held or to be delivered are calculated, and all such sums are netted against each other and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. under securities loan agreements to be presented net when specified conditions are met, including the existence of a legally enforceable master netting agreement. The Firm has elected to net such balances when the specified conditions are met. U.S. GAAP permits entities to present derivative receivables and derivative payables with the same counterparty and the related cash collateral receivables and payables on a net basis on the Consolidated balance sheets when a legally enforceable master netting agreement exists. U.S. GAAP also permits securities sold and purchased under repurchase agreements and securities borrowed or loaned Offsetting assets and liabilities Gains and losses relating to translating functional currency financial statements for U.S. reporting are included in OCI within stockholders' equity. Gains and losses relating to nonfunctional currency transactions, including non-U.S. operations where the functional currency is the U.S. dollar, are reported in the Consolidated statements of income. JPMorgan Chase revalues assets, liabilities, revenue and expense denominated in non-U.S. currencies into U.S. dollars using applicable exchange rates. 154 1,835 14,887 44,995 3,827 6,179 5,478 4,940 2,312 4,651 1,333 2,136 1,799 1,785 (94,628) (61,107) (48,109) 93,270 60,196 49,363 5,673 (20,007) 62,212 (8,653) 2,313 5,361 5,290 24,441 $ 24,733 $ 24,442 $ Net income Adjustments to reconcile net income to net cash provided by/(used in) operating activities: Provision for credit losses Depreciation and amortization Deferred tax expense Other Originations and purchases of loans held-for-sale Proceeds from sales, securitizations and paydowns of loans held-for-sale Net change in: Trading assets 12,165 Securities borrowed Other assets Trading liabilities Accounts payable and other liabilities Other operating adjustments Net cash provided by/(used in) operating activities Investing activities Net change in: 2017 2016 2015 Accrued interest and accounts receivable Operating activities (15,868) 22,664 45 9,208 123,663 (493,029) 37,777 (493,029) 10,248 10,287 13 39 121 6 Beneficial interests issued by consolidated VIES 540,777 519,594 964 65,628 9,074 Accounts payable and other liabilities 7,684 (14,217) 884 21,017 9,192 (36,203) 5,727 39,668 Long-term debt Total liabilities measured at fair value on a recurring basis $ 74,702 $ 4,318 (4,517) (3,701) (26,256) 5,198 (28,972) (8,518) 3,740 (23,361) 7,803 (5,815) (1,827) (2,501) JPMorgan Chase & Co./2017 Annual Report 160 211,644 (493,029) $ $ 47,519 16,125 32,271 $ 31,394 597,700 (5,122) 12,473 Year ended December 31, (in millions) 151 92,500 93,270 Shares issued and commitments to issue common stock for employee share-based compensation awards Other (734) (334) (436) (314) (539) (334) Balance at December 31 90,579 91,627 92,500 Retained earnings Balance at January 1 Cumulative effect of change in accounting principle Net income 162,440 146,420 129,977 (154) 91,627 Balance at January 1 Additional paid-in capital 4,105 Consolidated statements of changes in stockholders' equity Year ended December 31, (in millions, except per share data) Preferred stock Balance at January 1 Issuance Redemption Balance at December 31 Common stock 2017 2016 24,441 2015 26,068 $ 26,068 $ 20,063 1,258 6,005 (1,258) 26,068 26,068 26,068 Balance at January 1 and December 31 4,105 4,105 $ Consolidated statements of cash flows 24,733 Dividends declared: 2,189 - 154 1,056 (119) (1,521) (1,175) (1,997) 192 (21) (21) (21) (28,854) (15,410) 1,669 (42,595) (21,691) (9,082) (17,856) (5,616) 1,919 (28,854) 1,781 (21,691) Total stockholders' equity $ 255,693 $ 254,190 $ 247,573 The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2017 Annual Report 192 (1,175) Balance at December 31 Reissuance Preferred stock (1,663) (1,647) (1,515) Common stock ($2.12, $1.88 and $1.72 per share for 2017, 2016 and 2015, respectively) (7,542) (6,912) (6,484) Balance at December 31 177,676 24,442 162,440 Accumulated other comprehensive income Balance at January 1 Cumulative effect of change in accounting principle Other comprehensive income/(loss) Balance at December 31 Shares held in RSU Trust, at cost Balance at January 1 and December 31 Treasury stock, at cost Balance at January 1 Repurchase 146,420 1,645 (143,349) 154,075 181 325,267 5,370 167,982 151,915 690 14,197 6,246 - 1,322 4,924 87,838 216,296 4,385 295 197 87,346 152,266 59,645 Residential nonagency U.S.government agencies (a) Mortgage-backed securities: 314,107 1,704 (291,319) 24,673 720,515 152,937 5,998 552,533 1,022 6,948 (13,137) 210 19,875 7,882 Available-for-sale securities: (32,158) 37,722 16,151 (144,081) 557 158,834 841 869 (22,335) 1,209 21,995 2,318 11,368 Total trading assets(g) Commodity 744 37,234 1 45,373 378 1,656 1,895 11 60 41,822 ཥྛཿ ཋ ཌ - ༄ | e 28,831 28,887 Non-U.S.government debt securities 226 Certificates of deposit, bankers' acceptances and commercial paper 9,067 Obligations of U.S. states and municipalities 6,475 30,758 U.S. Treasury and government agencies(a) 9,811 226 78 57,796 Equity Foreign exchange Credit Interest rate Derivative receivables: Total debt and equity instruments(d) Other Physical commodities(c) Equity securities Total debt instruments Total derivative receivables(e)(f) 3,437 3,284 Asset-backed securities 37,961 2,719 35,242 Loans(b) 24,458 312 24,146 Corporate debt securities 153 953 (503,030) (503,030) 381,790 697 697 21,321 $ 625,737 (503,030) $ $ $ 4,142 $ 17,179 19,216 $ 901,387 15,403 1,265 343 13,795 208,164 $ $ $ $ 6,030 6,030 7,526 1,665 9,191 Debt and equity instruments(d) 794 1,299 (21,954) 1,244 22,009 Total trading liabilities Total derivative payables(e)(f) Commodity Equity Foreign exchange 2,508 Credit (277,306) 1,440 282,825 170 Interest rate Derivative payables: 85,886 39 21,183 64,664 7,129 56,523 276 277 59 59 Certificates of deposit 32,338 32,338 Obligations of U.S. states and municipalities 22,745 22,745 U.S. Treasury and government agencies(a) 86,672 1 86,671 Total mortgage-backed securities 5,025 5,025 Commercial - nonagency 11,367 1 11,366 70,280 70,280 Non-U.S. government debt securities 18,140 9,154 27,294 160,516 2,232 547 547 41,432 8,817 8,817 20,996 276 20,720 Trading liabilities: Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings 202,225 Deposits Mortgage servicing rights Loans Total available-for-sale securities Equity securities Other Collateralized loan obligations Asset-backed securities: 2,757 2,757 Corporate debt securities Other assets(g) Total assets measured at fair value on a recurring basis 20,196 73,466 ($ in trillions) Assets under custody² Wholesale deposits Consumer deposits 2014 2013 Client assets 2012 2011 $1,883 $2,061 $2,353 $2,376 $2,329 $2,427 $2,783 $730 $755 2015 2016 1 Source: J.D. Power 2018 U.S. Retail Banking Advice Study & 2017 National Bank Satisfaction Study 2017 We have to be there for our clients in good times and bad. And we have to continuously improve the products and services we provide to them. If you are a bank, your clients rely on you to always be there, regardless of the environ- I. JPMORGAN CHASE BUSINESS STRATEGIES 2017 ¹ Represents assets under management, as well as custody, brokerage, administration and deposit accounts 2 Represents activities associated with the safekeeping and servicing of assets 14 2016 2015 2014 $757 2013 2011 $16.9 $18.8 $20.5 $19.9 $20.5 $20.5 $23.5 2012 $722 $861 $824 84 177 191 156 165 156 187 195 173 163 127 165 141 100 67 56 51 112 111 105 Assets Entrusted to us by Our Clients $398 $439 $784 $558 $3,011 $464 $618 $503 ment banks are the lender of last resort. $3,255 $3,633 $3,617 $3,802 $3,740 ($ in billions) $4,227 Deposits and client assets¹ at December 31, $660 Asset & Wealth management Mortgage/Home equity - We simply cannot deliver to our shareholders what they deserve if we do not have high-quality, motivated, committed employees. Corporate & Banking 25%+ 20%+/- 22% BAC-CB 17% 50%+/- 52% BAC-CB Community 56% Consumer & JPM medium-term target ROTCE Current4 Year-ago Best-in-class peer ROTCE²,3 JPM 2017 ROTCE JPM medium-term target overhead ratio Best-in-class peer overhead ratios¹ 56% Investment 53% BAC-GB & GM 54%+/- 63% CS-PB & TROW Management 72% Asset & Wealth ~18% 15%+/- 16% FITB 17% ratios 35%+/- Banking 39% Commercial Bank ~17% 14%+/- 14% BAC-GB & GM 14% 42% PNC Contrary to public opinion, most banks consistently extended credit to their clients (without dramatically raising lending rates) throughout the Great Recession. The charts on page 14 show how we have consistently been there for our clients and that they trust us to hold their assets. overhead Returns safety. New research from The Brookings Institution shows that, not surprisingly, joblessness and incarceration are related. Barriers to hiring returning citizens come in different forms, and some are imposed from the outside. This year, we welcomed the Federal Deposit Insurance Corpora- tion's proposed changes to allow banks more flexibility in hiring returning citi- zens. Our responsibility to recruit, hire, retain and train talented workers extends to this population. Earlier this year, I visited one of our partnering organiza- tions, the North Lawndale Employment Network in Chicago, which gives formerly incarcerated Americans a path to well- paying jobs. The network also builds a pipeline of trained mechanics for Chica- go's growing transportation sector. This is a win-win for workers, employers and the economy as a whole. Supporting re-entry programs is an important part of our effort to create opportunity that strengthens communities and results in a stronger economy. The overwhelming majority of Americans who are incar- cerated return to their communities after they are released. Reducing recidi- vism is not only important to returning citizens and their families – it can also have profound implications for public The path to opportunity begins at an early age, but too many young people, particularly from disadvantaged backgrounds, do not get a fair shot at economic opportunity. High school graduation rates for young men of color are dangerously low, and many who do graduate lack the skills they need to be successful in college or their careers. Through programs like The Fellowship Initiative (TFI), we are working to address barriers to opportunity. TFI engages young men of color in a comprehensive program that includes academic support, leadership development and mentoring during their critical high school years. This past year, we expanded this program to Dallas and recruited new classes of Fellows in Chicago, Los Angeles and New York. One hundred percent of these students are graduating from high school, and, combined, they have been accepted into more than 200 colleges and universi- ties across the country. Helping people develop the skills they need to compete for today's jobs can transform lives and strengthen economies. JPMorgan Chase is investing more than $350 million to support demand-driven skills training around the world. Through New Skills for Youth, we launched additional innovation sites to expand high-quality, career-focused education programs in cities across the United States and around the world. expanded, and for the first time in 17 years, property values are on the rise. Our work in Detroit has taught us many important lessons, and this past year, we extended our model for impact to communities in need in Chicago and Washington, D.C. 16 I. JPMORGAN CHASE BUSINESS STRATEGIES 15 We are helping communities realize their potential as engines of growth and shared prosperity. In 2014, we launched our most comprehensive corporate responsibility initiative to date to try to help Detroit, an iconic city that was long engulfed in economic turmoil and then bankruptcy. We view our initiative in Detroit as validation of our firm's model for driving inclusive growth. Three years in, we exceeded our initial $100 million commitment, and we now expect to invest $150 million in the city by 2019. We see the results on the ground people are moving back into the city, small businesses are being created and - We continue to step up our efforts to help communities. In 2017, we were honored to be ranked by Fortune magazine as the #1 company changing the world in recognition of our work in Detroit and other communities. We do extensive investing to help our communities, such as providing affordable housing, lending to lower income households and helping advise governments in economic development. Our philanthropic efforts are only a part of what we do – but a very important part. This year, we announced we will increase our philanthropic investments by 40%. Over the next five years, we will spend $1.75 billion to help drive inclusive growth in communities around the world. Our head of Corporate Responsibility talks about our significant progress and specific measures in more detail in his letter, but I would like to highlight a few initiatives: even more for our communities to help lift them up. We have broad and unique knowl- edge around how communities can develop, how work skills can be successfully imple- mented, how businesses can be started, how inequality can be addressed, how financial health can be secured, and how more fami- lies can find jobs and affordable housing. Using our unique capabilities, we can do of our communities are inextricably linked. We believe that making the economy work for more people is not simply a moral obliga- tion - it's a business imperative. As the primary engine of economic growth, the private sector has an important role to play in making sure the benefits are widely shared. The future of business and the health While keeping JPMorgan Chase a healthy and vibrant company is the best thing we can do for our communities, there's a lot more we can do. It is important to explain both what we do and why it is so important for our communities. Talented, diverse employees deliver lifelong - and satisfied customers. They also deliver innovative products, excellent training and outstanding ideas. Basically, everything we do emanates from our employees. And all of this creates shareholder value. We do not try to get the last dollar of profit off of our employees' or customers' backs. We want long-tenured employees and satisfied customers who stay with us year after year. We would rather earn a fair return and grow our businesses long term than try to maxi- mize our profit over any one time period. Great employees are the result of a healthy, open and respectful environment and continual investment in training. And great employees are the result of management teams that are humble enough to recog- nize that they don't know everything their employees do and, therefore, are always seeking out constructive feedback. We are expanding innovative models that enable more people to share in the rewards of a growing economy. Small businesses are growing fastest among people of color, yet, despite their critical role in boosting economic growth, these businesses receive only a fraction of traditional loans compared with non-minority entrepre- neurs. In Detroit, a city with the fourth- largest number of minority-owned small businesses, we quickly saw the need to address the challenges facing minority entrepreneurs. Therefore, in 2015, we helped launch the Entrepreneurs of Color Fund in Detroit to provide underserved entrepreneurs with greater access to the capital and assistance they needed. Seeing the tremendous success this program has had in Detroit, we decided to scale this model to the South Bronx in New York City, as well as San Francisco - cities that are experiencing similar challenges. Our Diverse Workforce I believe the door to diversity opens when you run a great company where everyone feels they are treated fairly and with respect - this is what we strive to create at JPMorgan Chase. We are devoted to diversity for three reasons, and each reason stands on its own - combined, they are powerful. First, it is the right thing to do from a moral perspective. Second, it is better for busi- ness to include a group of people who represent the various communities where we operate. And third, if I can pick my team from among all diverse people, I will have the best team. We have more than 252,000 employees globally, with over 170,000 in the United States. Women represent 50% of our employees. Recently, Oliver Wyman, a leading global management consulting firm, issued a report stating that it would be 30 years before women reach 30% executive committee representation within global financial services companies. So you might be surprised to learn that, today, 50% of the Operating Committee members reporting to me are women as are approximately 30% of our firm's senior leader- Efficiency 18 JPMorgan Chase is in Line with Best-in-Class Peers in Both Efficiency and Returns These targets are what we hope to achieve over the medium term and after making proper investments for the future, such as adding bankers and enhancing technology. The chart below shows that we generally compare well with our best-in-class peers (we never expect to be best-in-class every year We are fanatical about measuring our results - financial and operational. We set targets for ourselves, and we always compare ourselves with our competitors. Our bank operates in a complex and some- times volatile world. We must maintain a fortress balance sheet if we want to contin- ually invest and support our clients through thick and thin. A fortress balance sheet also means clear, comprehensive, accurate financial and operational reporting so we can properly manage the company, particularly through difficult times. 5. Transparency, financial discipline and a fortress balance sheet. Why is this discipline so important? I. JPMORGAN CHASE BUSINESS STRATEGIES JPM 2017 17 for mid-level managers over the last two years, with executive director representation up 30%, emerging talent with vice president representation up 17% and student talent up 7%. To encourage dialogue and engage our people, more than 85,000 employees were invited to participate in ABL Dialogues - a series of interactive panel discus- sions facilitated by local leaders in 10 U.S. strategic hubs. Two years into this initiative, we are seeing encouraging results. At executive levels, we closed 2017 with a noticeable increase in headcount (97 black managing directors globally, up from 83 a year earlier), driven by recruiting new talent and promoting existing talent. In addition, we are seeing positive headcount gains in our pipeline we should and could do more. We set up a separate group whose sole purpose is to help do this better. From training to retention to recruiting and hiring new employees, our intensified efforts are starting to pay off. - In 2016, we introduced Advancing Black Leaders (ABL), an expanded diversity strategy focused on increased hiring, retention and development of talent from within the black community. This specifically recognized that - with this popula- tion Advancing Black Leaders We are proud of JPMorgan Chase's industry recog- nition for its diversity and inclusion efforts. In 2017, we received more than 50 awards that recog- nize the firm and represent the diversity of our employees. ship globally. They run major businesses - several units on their own would be among Fortune 1000 companies. In addition to having five women on our Operating Committee - who run Asset & Wealth Management, Finance, Global Technology, Legal and Human Resources - some of our other busi- nesses and functions headed by women include Consumer Banking, Credit Card, U.S. Private Bank, U.S. Mergers & Acquisitions, Global Equity Capital Markets, Global Research, Global Custody, Regula- tory Affairs, Global Philanthropy, our U.S. branch network, our Controller and firmwide Marketing. I believe we have some of the best women leaders in the corporate world globally. In addition to gender diversity, 48% of our firm's population is ethnically diverse in the United States. We recently developed a few additional plans and goals for this effort, which we believe will improve these results dramatically. 218 207 188 ways. For the most part, we have seen a rise in these scores as well. It is a given that you will not grow your share - unless you are satisfying your customers - and we know they can always walk across the street to be served by another bank. U.S. retail banking satisfaction¹ Chase Big banks² Industry average Regional banks Midsized banks 2011 2012 2013 1 Source: J.D. Power U.S. Retail Banking Satisfaction Study, 2017 2 Big banks defined as top six U.S. banks 2014 2015 2016 2017 Other important metrics Increasing market share is a sign of increasing customer satisfaction Increasing Customer Satisfaction share increases were due to our acquisitions of Bear Stearns and Washington Mutual. But in all cases, this growth is driven by consis- tent and disciplined investment in our busi- nesses. The chart below shows how we try to measure customer satisfaction in multiple I. JPMORGAN CHASE BUSINESS STRATEGIES On the consumer side, we have intro- duced Chase Pay, the digital equivalent to using a debit or credit card, which allows customers to pay online or in-store with their mobile phone. We also intro- duced Zelle, a real-time consumer-to- consumer payments system, which allows customers to easily, safely and immediately send money to their friends and family. We expect these products to drive lots of customer interactions and make our payments offerings compelling, even as some very smart fintech competitors emerge. 12 efforts require huge team coordination. So it's no surprise that it's sometimes easier not to push organic growth. However, if you build the right culture, where management teams are intensely analytical and critical of their own business' strengths, weaknesses and opportunities, you can create great clarity about what those opportunities are. If you have strong leaders, they have the disci- pline and fortitude to develop and execute a forward-looking growth plan. Organic growth is all about hiring and training bankers, opening branches, improving or innovating new products and building new technology. It is hard work. In fact, institutionally, there is often a lot of resistance to it. It's easier not to add expenses, even when they are good for the business. And growing any sales force is usually met by some opposition from – guess who? - the existing sales force. Sometimes people are afraid the change will take away from their compensation pool or their client base. And it's hard work to properly recruit and train salespeople. Building new products and services is sometimes in conflict with existing products and services. All of these 3. Why is organic growth a better way to grow - and why is it sometimes difficult? Events from the past year underscore the importance of efforts like this. As questions are raised about how consumers' infor- mation is shared and protected, I strongly believe that data privacy and security should be a way in which we and other businesses compete to serve customers. We recently completed a new arrangement with Intuit, which we think represents an important step forward. In addition to protecting the bank, the customers and even the third party (in this case, Intuit), it allows customers to share data-how and when they want. Under this arrangement, customers can choose whatever they would like to share and opt to turn these selections on or off as they see fit. The data will be "pushed" to Intuit, eliminating the need for sharing bank passcodes, which protects the bank and our customers and reduces potential liabilities on Intuit's part as well. We are hoping this sets a new standard for data- sharing relationships. the data may continue for years after customers have stopped using the third- party services. For years, we have been describing the risks to banks and customers - that arise when customers freely give away their bank passcodes to third-party services, allowing virtually unlimited access to their data. Customers often do not know the liability this may create for them if their passcode is misused, and, in many cases, they do not realize how their data are being used. For example, access to Consumer & Community Banking _ I. JPMORGAN CHASE BUSINESS STRATEGIES 11 Increasingly, the management teams of Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management share ideas, share platforms and serve each other's customers. The success of any one business almost always helps the other three. Our shared technology infrastructure - our networks, data centers, and the public and private cloud - decreases costs, enhances efficiency and makes all our businesses more productive. In addition, this allows us to embrace the fact that every business and merchant has its own software and also wants easy, integrated access to our products and services. We are delivering on that through the creation of a common JPMorgan Chase API (appli- cation programming interface) store that allows customers to add simple, secure payments to their software. And we are building everything digital – both for indi- vidual customers and large corporations from onboarding to idea generation. Artificial intelligence, big data and machine learning are helping us reduce risk and fraud, upgrade service, improve under- writing and enhance marketing across the firm. And this is just the beginning. nology - we have thousands of employees who are data scientists or have advanced degrees in science, technology, engi- neering and math. Of the nearly 50,000 people in technology at the company, more than 31,000 are in development and engineering jobs, and more than 2,500 are in digital technology. Think of these talented individuals as driving change across the company. - Across the company – not just in tech- Privacy and safety - we spend an enor- mous amount of resources to protect all of our clients and customers from fraud, cybersecurity risk and invasion of their privacy. These capabilities are extraordinary, and we will continue to relentlessly build them. As part of this, we have consistently warned our customers about privacy issues, which will become increasingly critical for all industries as consumers realize the severity of the problem. Last year, we wrote about a new arrangement with Intuit that bears repeating – it briefly described the problem and presented a solution, which we hope might set a standard for protecting customers while giving them control of their data. I. JPMORGAN CHASE BUSINESS STRATEGIES ■Chase continues to lead the big banks and the industry average in U.S. Consumer Bank Customer Satisfaction studies including being ranked #1 in retail banking advice in the U.S. and ranked #2 in the first ever National Bank study¹ Digitally-engaged customers who bank with Chase are more satisfied than all other households, with higher NPS (+19%), higher retention rates (+10 percentage points), and higher card spend (+118%) We also are adding many tools that will help our customers manage their financial affairs. For example, in the credit card busi- ness, we will be allowing our customers to review and decide how and where they want their cards and credit lines to be used. In Consumer Banking, we are adding finan- cial planning tools and insights that help customers make the most of their money - and there's more coming. Corporate & Investment Bank We see growth opportunities even in Fixed Income, Currencies and Commodi- ties, where we already have the #1 market share at 11.4%. There may be some under- lying growth as the capital markets of the world grow, even though this is partially offset by declining margins like we have experienced over the last 30 years. However, we see opportunities to gain share in various products and in certain regions where we have low share. This opportunity would be true for Invest- ment Banking, too. Country by country and industry by industry, there are still plenty of opportunities to increase our low market share. For example, we have 10% share in the United States but less than 5% share in Asia. In Treasury Services and Custody, where our market shares are 4.7% and 8.0%, respectively, we believe we can grow significantly by adding bankers, building better technology, entering new countries, building better products and continuing to do a great job for clients. In this business, while you make large initial investments in order to grow, when you gain clients, they usually stick with you for a long time. Over time, we do expect to expand our Corporate & Investment Bank into new countries, which will benefit all the busi- nesses within this franchise. Commercial Banking This past year, Commercial Banking has completed its expansion into the top 50 markets in the United States - this will drive growth for decades. And remember, when Commercial Banking opens its doors, it also helps drive the growth of our Private Bank and the Corporate & Investment Bank businesses. Commercial Banking has added many specialized industry bankers to better serve those specific segments. I. JPMORGAN CHASE BUSINESS STRATEGIES Asset & Wealth Management • In the United States, our share of the ultra-high-net-worth market ($10 million or greater) is 8%. We believe we have a superior business and that we can grow our share by essentially adding bankers, branches and better products. In the high-net-worth business ($3 million to $10 million) and the Chase affluent business ($500,000 to $5 million), our market shares are only 1% and 4%, respec- tively. We have no doubt that we can grow by adding bankers and locations, particu- larly because we have some exciting new products coming soon. There is no reason we can't more than double our share over the next 10 years. We are also adding new products, like index funds and exchange-traded funds (ETF), that we believe will help drive growth. Across the company In addition, we are undertaking many initiatives across the company that will help grow our businesses and better serve our In addition, this year we are rolling out many new exciting products and have made several improvements around the customer's experience, including a fully mobile bank pilot (Finn), digital account openings, facial recognition in our app, the Amazon Prime Rewards Visa card and a simpler online application for Business Banking customers. We recently announced that we will start to expand the consumer branch business into cities like Boston, Philadelphia and Washington, D.C. Over the next five years, we hope to expand to another 15-20 new markets. We know the competition is tough, but we have much to offer. When JPMorgan Chase comes to town, we come not just with our consumer branches but also with mortgages, investments, credit cards, private banking, small and midsized business banking, government business and corporate responsibility initiatives to support our communities. 10 Consumer & Community Banking ■Digitally-engaged established customers who use Chase as their primary bank also have 40% more deposits and investments with us Corporate & Investment Bank ■Highest ever client satisfaction and retention levels for Custody & Fund Services Commercial Banking ■NPS for Commercial Banking Middle Market clients increased from 35 to 45 from 2011 to 2017² ■#1 in overall satisfaction, perceived satisfaction, customer relationships and transactions/payments processing³ Asset & Wealth Management ■J.P. Morgan has ranked as the #1 private bank in the U.S. for nine consecutive years and #1 in Latin America for five consecutive years4 ■Customer satisfaction, measured by Net Promoter Scores ("NPS"), has continued to increase across most of our businesses since we brought CCB together five years ago. NPS increased year over year in Merchant Services, Business Banking, Home Lending, and Auto ■J.P. Morgan has ranked as the Leading Pan-European Fund Management Firm for eight consecutive years 2 Source: Greenwich Associates Commercial Banking Study, 2017 3 Source: CFO magazine's Commercial Banking Survey, 2017 4 Source: Euromoney, 2018 5 Source: Thomson Reuters, 2017 9 I. JPMORGAN CHASE BUSINESS STRATEGIES 2. How will the company continue to grow? What are the organic growth opportunities? We have good market share in most busi- nesses, but we see organic growth opportu- nities almost everywhere - some large and some small. Following are a few examples: On the payments front, we have devel- oped multiple products to make wholesale payments better, easier and faster. We are rolling out these products across our platforms, and they should help us solidify and grow our position. 70%+/- 4. Is there a conflict between building shareholder value vs. serving customers, taking care of employees and lifting up communities? We cannot be a healthy and vibrant company if we are not both delivering financial success and investing for the future. $ 19 $ 18 $ 20 $ 17 $ 11 $ 7 $ 16 Small business 2017 2016 2015 2014 2013 2012 2011 2010 2009 $ 22 $ 24 $ 22 Card & Auto 185 131 122 110 93 77 104 Commercial/Middle market 2008 148 116 108 92 82 91 83 83 121 149 Keeping JPMorgan Chase a healthy and vibrant company is the best thing we can do for our shareholders, our customers, our employees and our communities. Building shareholder value is the primary goal of a business, but it is simply not possible to do well if a company is not properly treating and serving its customers, training and motivating its employees, and being a good citizen in the community. If they are all done well, it enhances shareholder value. Let me explain. $379 $474 $1.3 $1.4 $1.4 $1.5 $1.6 $1.6 $1.7 ($ in trillions) Corporate clients at December 31, New and Renewed Credit and Capital for Our Clients 13 A bank cannot simply stop serving its clients or halt investing because of quarterly or annual earnings pressures. It does not work when long-term investing is changed because of short-term pressures - you cannot stop- start training programs and the development of new products, among other investments. You need to serve your clients and make investments while explaining to shareholders why certain decisions are appropriate at that time. Earnings results for any one quarter or even the next few years are fundamentally the result of decisions that were made years and even decades earlier. capital. Diligent management teams understand the difference between the two scenarios and invest in a way that will make the company financially successful over time. You need to invest continually for better products and services so you can serve your customers in the future. Do not confuse financial success with profits in a quarter or even in a year. All businesses have a different customer and investment life cycle, which can be anywhere from one year to 30 years – think of building new restaurants to developing new airplanes or building electrical grids. Generally, anything our business does to grow will cost money in the short term (whether it's opening branches or conducting research and devel- opment (R&D) or launching products), but it does not mean that it is not the right financial decision. A company could be losing money on its way to bankruptcy or on its way to a very high return on invested - Show me a company that is not financially successful (in the long run), and I will show you an unsuccessful company. This is particularly true for a bank, where confi- dence in its stability is critical. I should caution, however, that financial success is a little more complex than short-term profits - and many investors are completely aware of this. $1.2 $1.1 $1.1 2008 $479 $523 $556 $583 $601 ($ in billions) Consumer and Commercial Banking $664 $419 $688 2016 2015 2014 2013 2012 2011 2010 2009 2017 25% 24% BAC-GWIM & TROW 25%+/- S5 GS 65% GS 73% MS 11.3% 11.2% 1 Best-in-class overhead ratio represents comparable JPMorgan Chase (JPM) peer business segments: Bank of America Consumer Banking (BAC-CB), Bank of America Global Banking and Global Markets (BAC-GB & GM), PNC Corporate and Institutional Banking (PNC), Credit Suisse Private Banking (CS-PB) and T. Rowe Price (TROW) MS 2 Best-in-class ROTCE represents implied net income minus preferred stock dividends of comparable JPM peers and peer business segments when available: BAC-CB, BAC-GB & GM, Fifth Third Bank (FITB), Bank of America Global Wealth and Investment Management (BAC-GWIM), and TROW Given comparisons are at the business segment level, where available, allocation methodologies across peers may be inconsistent with JPM's 4 Each of our businesses has revised its medium-term return targets up, reflecting the benefit of tax reform and growth. We also increased our Firmwide 5 ROTCE target to 17%, up from 15% last year. While competitive dynamics will impact our ultimate results, we believe this target is achievable in the medium-term, reflecting higher revenue in a normalized rate environment and our disciplined investment agenda Bank of America Corporation (BAC), Wells Fargo & Company (WFC), Citigroup Inc. (C), Goldman Sachs Group, Inc. (GS), Morgan Stanley (MS) 6 ROTCE is a non-GAAP financial measure and has been adjusted for the impact of the enactment of the TCJA • 3 8.1% customers. 57% с Overhead ratios ROTCE6 Target ~55% JPM 56% JPM 13.6% JPMorgan Chase compared with peers5 BAC C Target4 ~17% 11.1% 11.3% WFC ~35% WFC 65% BAC 62% 8,006 (8,360) 21,006 1,236 (7,246) 10,921 (183) 265 (256) Equity securities 431 96 89 (193) (26) 51 (181) (3,540) (1,313) Physical commodities 9,676 32 (c) 22,489 Total trading assets - debt and equity instruments 85 (918) 744 33 192 Total debt instruments 1,581 119 1,050 Other (2) 2 82 (32) (2,777) 6,604 205 (1,038) 1,171 (77) 2,989 Corporate debt securities (16) (125) 74 16 (64) (123) 205 9 302 (271) 179 (2,363) 736 2 (35) (1,229) 1,920 (41) 1,264 Asset-backed securities (181) (9,866) 509 (3,112) (4,661) 3,532 (174) 13,287 Loans (252) 1,832 (3,374) (173) (8,347) 11,930 Asset-backed securities Available-for-sale securities: 536 (c) (41) 27 (935) (657) (1,749) 58 (509) (1,744) 1,552 (30) 512 (24) 1 (565) (856) (2,061) 1,612 (c) Total net derivative receivables Other Commodity - 51 (90) (43) 51 (32) (d) 1,037 2,541 (133) (c) 7,436 (405) (e) Mortgage servicing rights Loans Total available-for-sale securities 1 (99) (29) (28) 823 (61) (43) 908 (32) 129 5 53 (1,514) 17 129 118 189 Credit 263 (326) 876 6 (732) securities 513 962 626 Interest rate Net derivative receivables: (a) (89) (c) (136) 165 29 55 (158) (1,262) 890 (1,785) 731 Equity 49 (725) 1,320 (466) (296) (149) 19 (526) 657 Foreign exchange 260 549 36 (50)% (a) The categories presented in the table have been aggregated based upon the product type, which may differ from their classification on the Consolidated balance sheets. Furthermore, the inputs presented for each valuation technique in the table are, in some cases, not applicable to every instrument valued using the technique as the characteristics of the instruments can differ. 0% 241 (245) (147) 245 (225) 378 17 (8) 1 Obligations of U.S. states and municipalities 649 18 152 (70) U.S. Treasury and government agencies 492 securities Total mortgage-backed (64) 132 (133) 60 11 Commercial nonagency 17 9 27 (44) (13) 64 (49) 11 1 (5) - - 744 (195) 312 18 Loans 4,837 333 2,389 (2,832) (1,323) 806 (1,491) 2,719 43 Asset-backed securities 302 157 (30) (497) 872 15 Non-U.S. government debt securities 46 46 - 559 (518) 62 (71) 78 - Corporate debt securities 576 11 (612) 53 19 83 The yield and the credit spread of a particular mortgage- backed security primarily reflect the risk inherent in the instrument. The yield is also impacted by the absolute level of the coupon paid by the instrument (which may not correspond directly to the level of inherent risk). Therefore, the range of yield and credit spreads reflects the range of risk inherent in various instruments owned by the Firm. The risk inherent in mortgage-backed securities is driven by the subordination of the security being valued and the characteristics of the underlying mortgages within the collateralized pool, including borrower FICO scores, LTV ratios for residential mortgages and the nature of the property and/ or any tenants for commercial mortgages. For corporate debt securities, obligations of U.S. states and municipalities and other similar instruments, credit spreads reflect the credit quality of the obligor and the tenor of the obligation. Prepayment speed - The prepayment speed is a measure of the voluntary unscheduled principal repayments of a prepayable obligation in a collateralized pool. Prepayment speeds generally decline as borrower delinquencies rise. An increase in prepayment speeds, in isolation, would result in a decrease in a fair value measurement of assets valued at a premium to par and an increase in a fair value measurement of assets valued at a discount to par. Prepayment speeds may vary from collateral pool to collateral pool, and are driven by the type and location of the underlying borrower, and the remaining tenor of the obligation as well as the level and type (e.g., fixed or floating) of interest rate being paid by the borrower. Typically collateral pools with higher borrower credit quality have a higher prepayment rate than those with lower borrower credit quality, all other factors being equal. Conditional default rate - The conditional default rate is a measure of the reduction in the outstanding collateral balance underlying a collateralized obligation as a result of defaults. While there is typically no direct relationship between conditional default rates and prepayment speeds, collateralized obligations for which the underlying collateral has high prepayment speeds will tend to have lower conditional default rates. An increase in conditional default rates would generally be accompanied by an increase in loss severity and an increase in credit spreads. An increase in the conditional default rate, in isolation, would result in a decrease in a fair value measurement. Conditional default rates reflect the quality of the collateral underlying a securitization and the structure of the securitization itself. Based on the types of securities owned in the Firm's market- making portfolios, conditional default rates are most typically at the lower end of the range presented. Loss severity - The loss severity (the inverse concept is the recovery rate) is the expected amount of future realized losses resulting from the ultimate liquidation of a particular loan, expressed as the net amount of loss relative to the outstanding loan balance. An increase in loss severity is generally accompanied by an increase in conditional default rates. An increase in the loss severity, in isolation, would result in a decrease in a fair value measurement. The loss severity applied in valuing a mortgage-backed security investment depends on factors relating to the underlying mortgages, including the LTV ratio, the nature of the lender's lien on the property and other instrument- specific factors. JPMorgan Chase & Co./2017 Annual Report 165 Notes to consolidated financial statements Correlation - Correlation is a measure of the relationship between the movements of two variables (e.g., how the change in one variable influences the change in the other). Correlation is a pricing input for a derivative product where the payoff is driven by one or more underlying risks. Correlation inputs are related to the type of derivative (e.g., interest rate, credit, equity and foreign exchange) due to the nature of the underlying risks. When parameters are positively correlated, an increase in one parameter will result in an increase in the other parameter. When parameters are negatively correlated, an increase in one parameter will result in a decrease in the other parameter. An increase in correlation can result in an increase or a decrease in a fair value measurement. Given a short correlation position, an increase in correlation, in isolation, would generally result in a decrease in a fair value measurement. The range of correlation inputs between risks within the same asset class are generally narrower than those between underlying risks across asset classes. In addition, the ranges of credit correlation inputs tend to be narrower than those affecting other asset classes. The level of correlation used in the valuation of derivatives with multiple underlying risks depends on a number of factors including the nature of those risks. For example, the correlation between two credit risk exposures would be different than that between two interest rate risk exposures. Similarly, the tenor of the transaction may also impact the correlation input, as the relationship between the underlying risks may be different over different time periods. Furthermore, correlation levels are very much dependent on market conditions and could have a relatively wide range of levels within or across asset classes over time, particularly in volatile market conditions. - Volatility Volatility is a measure of the variability in possible returns for an instrument, parameter or market index given how much the particular instrument, parameter or index changes in value over time. Volatility is a pricing input for options, including equity options, commodity options, and interest rate options. Generally, the higher the volatility of the underlying, the riskier the instrument. Given a long position in an option, an increase in volatility, in isolation, would generally result in an increase in a fair value measurement. The level of volatility used in the valuation of a particular option-based derivative depends on a number of factors, including the nature of the risk underlying the option (e.g., the volatility of a particular equity security may be significantly different from that of a particular commodity index), the tenor of the derivative as well as the strike price of the option. Credit spread - The credit spread is the amount of additional annualized return over the market interest rate that a market participant would demand for taking exposure to the credit risk of an instrument. The credit spread for an instrument forms part of the discount rate used in a discounted cash flow calculation. Generally, an increase in the credit spread would result in a decrease in a fair value measurement. EBITDA multiple - EBITDA multiples refer to the input (often derived from the value of a comparable company) that is multiplied by the historic and/or expected earnings before interest, taxes, depreciation and amortization ("EBITDA”) of a company in order to estimate the company's value. An increase in the EBITDA multiple, in isolation, net of adjustments, would result in an increase in a fair value measurement. Yield - The yield of an asset is the interest rate used to discount future cash flows in a discounted cash flow calculation. An increase in the yield, in isolation, would result in a decrease in a fair value measurement. Changes in and ranges of unobservable inputs 85% (50)% 30% 10% 40% Other level 3 assets and liabilities, net(f) 283 164 JPMorgan Chase & Co./2017 Annual Report (b) Includes U.S. government agency securities of $297 million, nonagency securities of $61 million and trading loans of $1.1 billion. (c) Includes U.S. government agency securities of $10 million, nonagency securities of $11 million, trading loans of $417 million and non-trading loans of $276 million. (d) Includes trading loans of $1.2 billion. (e) Long-term debt, short-term borrowings and deposits include structured notes issued by the Firm that are predominantly financial instruments containing embedded derivatives. The estimation of the fair value of structured notes includes the derivative features embedded within the instrument. The significant unobservable inputs are broadly consistent with those presented for derivative receivables. (f) Includes level 3 assets and liabilities that are insignificant both individually and in aggregate. (g) Price is a significant unobservable input for certain instruments. When quoted market prices are not readily available, reliance is generally placed on price- based internal valuation techniques. The price input is expressed assuming a par value of $100. The following discussion provides a description of the impact on a fair value measurement of a change in each unobservable input in isolation, and the interrelationship between unobservable inputs, where relevant and significant. The impact of changes in inputs may not be independent, as a change in one unobservable input may give rise to a change in another unobservable input. Where relationships do exist between two unobservable inputs, those relationships are discussed below. Relationships may also exist between observable and unobservable inputs (for example, as observable interest rates rise, unobservable prepayment rates decline); such relationships have not been included in the discussion below. In addition, for each of the individual relationships described below, the inverse relationship would also generally apply. 70% Changes in level 3 recurring fair value measurements The following tables include a rollforward of the Consolidated balance sheets amounts (including changes in fair value) for financial instruments classified by the Firm within level 3 of the fair value hierarchy for the years ended December 31, 2017, 2016 and 2015. When a determination is made to classify a financial instrument within level 3, the determination is based on the significance of the unobservable parameters to the overall fair value measurement. However, level 3 financial instruments typically include, in addition to the unobservable or level 3 components, observable components (that is, components that are actively quoted and can be validated to external sources); accordingly, the gains and losses in the table below include changes in fair value due in part to observable factors that are part of the valuation methodology. Also, the Firm risk-manages the observable components of level 3 financial instruments using securities and derivative positions that are classified within level 1 or 2 of the fair value hierarchy; as these level 1 and level 2 risk management instruments are not included below, the gains or losses in the following tables do not reflect the effect of the Firm's risk management activities related to such level 3 instruments. JPMorgan Chase & Co./2017 Annual Report 2017 Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2017 Mortgage-backed securities: U.S. government agencies $ 392 $ (11) 161 $ (171) $ (70) $ 49 $ (43) $ 307 $ (20) Residential nonagency Fair value at Dec. 31, 166 Transfers (out of) level 3(h) Settlements(g) Year ended December 31, 2017 (in millions) Assets: Trading assets: Debt instruments: Fair Total realized/ Fair value measurements using significant unobservable inputs value at unrealized January 1, 2017 gains/ (losses) Purchases(f) Sales Transfers into level 3(h) The following discussion also provides a description of attributes of the underlying instruments and external market factors that affect the range of inputs used in the valuation of the Firm's positions. (28) (d) 32 (8) (85) (36) Total net derivative receivables (1,749) 130 (c) 545 (1,025) (293) 76 (44) (2,360) (1,238) (c) Available-for-sale securities: Asset-backed securities 823 8 1 645 1 (48) 31 (1,384) (350) Equity (1,514) (145) 277 (852) 213 94 (325) (2,252) (86) Commodity (935) 194 10 (119) (42) 663 1 487 (496) (119) (42) 664 1 (d) (838) (313) 570 (c) (919) (299) 6,096 2,223 (163) (e) 48 (c) 130 (c) 2,401 Other assets (109) Other 1 ----1 Total available-for-sale securities 824 1 (d) (649) Loans (49) (c) 259 (7) Mortgage servicing rights 6,608 (163) (e) 679 1,518 (124) 64 67 265 90 (108) (40) 29 (787) 4,837 (832) 302 (2,387) 6,902 (5) 231 (169) 19 (207) 7 Other 744 79 649 (287) Equity securities 1,850 (2,651) (4,541) (343) 2,228 (2,598) (1,311) 1,044 Asset-backed securities 1,832 (360) 39 (712) (968) 288 Total debt instruments 10,921 (314) 4,024 655 Fair value measurements using significant unobservable inputs 26 761 222 1,263 (144) Credit 549 (742) 10 (2) 211 36 36 98 (622) Foreign exchange (725) (14) (713) (57) 193 28 Total trading assets - debt and equity instruments 11,930 (235) (c) 4,763 (4,936) (90) (3,051) (2,482) 7,894 (172) (c) Net derivative receivables: (a) Interest rate 876 756 1,905 Fair value at Change in unrealized (gains)/losses related to financial instruments held $ 327 $ (303) $ (132) $ 25 $ (96) $ 715 $ (27) Residential nonagency 663 130 253 (611) $ 922 $ (28) Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2015 2015 at Dec. 31, Mortgage-backed securities: U.S. government agencies Fair value measurements using significant unobservable inputs Fair Total realized/ Fair value value at (23) unrealized gains/ 1, 2015 (losses) Purchases(f) Sales Settlements(g) Transfers into level 3(h) Transfers (out of) level 3(h) January Debt instruments: 180 194 1,024 (28) Obligations of U.S. states and municipalities 1,273 14 352 (133) (27) 5 (833) 651 (1) Non-U.S. government debt 1,290 (750) 322 (177) (1,176) 4 Commercial nonagency 306 (14) 246 (262) (22) (398) 117 115 (5) Total mortgage-backed securities 1,891 88 826 (256) 6,604 Trading assets: December 31, 2015 (in millions) value at January 1, 2016 Total realized/ unrealized (gains)/ losses Purchases Sales Issuances Liabilities:(b) Deposits $ 2,950 $ (56) (c) $ $ - Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings 639 (230) (c) (in millions) December 31, 2016 Year ended Fair at Dec. 31, Settlements(g) Transfers into level 3(h) Transfers Dec. (out of) level 3(h) 31, Trading liabilities - debt and equity instruments 2016 $ 1,375 $ (1,283) $ $ (869) $ 2,117 $ 23 (c) 2016 Assets: 63 (15) 13 (7) 43 (18) (c) (6) 13 143 (613) (5,810) 48 6 (c) 315 (1,389) 12,850 (i) 639 (c)(j) JPMorgan Chase & Co./2017 Annual Report Year ended (22) (70) (c) 1,134 - 23 Accounts payable and other 19 liabilities Beneficial interests issued by consolidated VIES 549 (12) (c) (31) (c) 11,447 (i) 147 (c)(j) 168 1,876 (2) (1,210) 6 114 (4) (55) Long-term debt Loans (22) 576 528 (4,250) (1,278) (c) Available-for-sale securities: Asset-backed securities 663 15 (50) (352) Other 1 - - Total available-for-sale securities 664 (1,480) (864) (649) 1,190 (551) (245) (1,482) 422 (3,409) (161) Commodity 15 (d) (85) (149) (6) (1) (674) (718) Total net derivative receivables (2,360) (615) (c) (433) 1,116 (50) Loans 3 (c) 6,030 (232) (e) (221) 1,265 74 (c) 14 (d) Fair value measurements using significant unobservable inputs Year ended Fair value at Total realized/ December 31, 2017 (in millions) January 1, 2017 unrealized (gains)/ losses 276 277 - 1 570 35 (c) (26) (303) Mortgage servicing rights Other assets 6,096 2,223 (352) (232) (e) 244 (c) (140) (797) 66 (177) (870) 276 14 1,103 Purchases (2,252) (417) 42 Other 761 100 176 30 (148) (4) 59 (58) 295 21 (46) (162) 17 (10) 690 39 231 Equity securities 68 354 (356) (56) 75 (198) 153 - 39 Total debt instruments 411 4,567 (4,633) (2,028) 1,346 (2,180) 4,385 6,902 Equity Total trading assets - debt and 7,894 Foreign exchange 98 (164) (1,384) 43 1 (6) - 77 (41) (35) 32 13 (10) 854 (61) 149 (396) Credit (473) 264 (1) 550 (c) 4,773 (4,827) (2,194) 1,422 (2,248) 5,370 equity instruments 128 (c) Interest rate 1,263 72 60 (82) (1,040) (8) Net derivative receivables:(a) (99) Sales Transfers into level 3(h) 252 (319) (20) 67 (95) 83 5 Commercial nonagency 115 (11) 69 (29) (3) 173 (297) 4 194 Residential - nonagency $ (36) Assets: Trading assets: Debt instruments: Mortgage-backed securities: Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2016 U.S.government agencies 17 $ 715 $ 135 $ (295) $ (115) $ 111 $ (139) $ 392 $ (20) 2016 3 securities 91 (97) (7) 19 (30) 46 (7) Corporate debt securities 736 2 445 (359) (189) 148 (207) (4) 74 Non-U.S. government debt securities 649 1,024 (27) 456 (643) (138) 351 (531) Total mortgage-backed 492 Obligations of U.S. states and municipalities 651 19 149 (132) (38) (28) Issuances Settlements() level 3(h) Dec. Trading liabilities - debt and equity instruments 43 (3) (c) (46) 48 3,289 (2,748) 150 (202) 1,665 7 (c)(i) 3 3 (9) 39 - 42 (c)(i) 1,134 Short-term borrowings repurchase agreements Transfers (out of) level 3(h) Fair value at Dec. 31, 2017 Change in unrealized (gains)/losses related to financial instruments held at Dec. 31, 2017 Liabilities:(b) (c) Deposits $ $ 3,027 $ (291) $ 11 $ (874) $ 4,142 $ 198 (c)(i) Federal funds purchased and securities loaned or sold under $ 2,117 $ 152 (c)(i) $ 31, Accounts payable and other liabilities (2) JPMorgan Chase & Co./2017 Annual Report 167 Notes to consolidated financial statements Fair value measurements using significant unobservable inputs Year ended (in millions) December 31, 2016 Fair value at January Total realized/ unrealized gains/ 1, 2016 (losses) Fair value at Purchases(f) Sales Settlements(g) Transfers into level 3(h) Transfers (out of) 552 (c)(i) (925) 16,125 1,660 (10,985) (1) --3 13 (2) Beneficial interests issued by consolidated VIES Long-term debt 48 13 2 (c) 39 (6) 78 39 - (c) 12,850 1,067 (c)(i) 12,458 (122) 824 $ 28,443 (227) 549 (574) (6,465) (i) 9,359 286 19 (7) (4) (c) 63 (16) 12 (17) (57) (c) (731) 639 243 (29) (c) $ (1,013) $2,950 $ $ (850) (2,963) 1,993 $ 3,334 $ 2015 at Dec. 31, Change in unrealized (gains)/losses related to financial instruments held (63) (c) 315 (3,101) 11,447 (1) 385 (c)(j) 2016 $1.3 billion of net losses on liabilities largely driven by market movements in long-term debt • 2017 The following describes significant components of total realized/unrealized gains/(losses) for instruments measured at fair value on a recurring basis for the years ended December 31, 2017, 2016 and 2015. For further information on these instruments, see Changes in level 3 recurring fair value measurements rollforward tables on pages 166-170. Gains and losses $2.5 billion decrease in trading assets - debt and equity instruments was predominantly driven by a decrease of $2.1 billion in trading loans largely due to settlements, and a $1.0 billion decrease in other assets due to settlements and transfers from level 3 to level 2 as a result of increased observability in certain valuation inputs Level 3 assets were $19.2 billion at December 31, 2017, reflecting a decrease of $4.0 billion from December 31, 2016, largely due to the following: For the year ended December 31, 2017 • Level 3 assets (including assets measured at fair value on a nonrecurring basis) were 0.8% of total Firm assets at December 31, 2017. The following describes significant changes to level 3 assets since December 31, 2016, for those items measured at fair value on a recurring basis. For further information on changes impacting items measured at fair value on a nonrecurring basis, see Assets and liabilities measured at fair value on a nonrecurring basis on page 172. Consolidated balance sheets changes at Dec. 31, 2015 Level 3 analysis (i) Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue. Unrealized (gains)/losses are reported in OCI. Unrealized gains were $48 million for the year ended December 31, 2017. There were no realized gains for the year ended December 31, 2017. (h) All transfers into and/or out of level 3 are based on changes in the observability of the valuation inputs and are assumed to occur at the beginning of the quarterly reporting period in which they occur. (g) Includes financial assets and liabilities that have matured, been partially or fully repaid, impacts of modifications, and deconsolidation associated with beneficial interests in VIES and other items. (f) Loan originations are included in purchases (e) Changes in fair value for CCB MSRS are reported in mortgage fees and related income. (d) Realized gains/(losses) on AFS securities, as well as other-than-temporary impairment ("OTTI") losses that are recorded in earnings, are reported in securities gains. Unrealized gains/ (losses) are reported in OCI. Realized gains/(losses) and foreign exchange hedge accounting adjustments recorded in income on AFS securities were zero, zero, and $(7) million for the years ended December 31, 2017, 2016 and 2015, respectively. Unrealized gains/(losses) recorded on AFS securities in OCI were $15 million, $1 million and $(25) million for the years ended December 31, 2017, 2016 and 2015, respectively. (c) Predominantly reported in principal transactions revenue, except for changes in fair value for CCB mortgage loans, and lending-related commitments originated with the intent to sell, and mortgage loan purchase commitments, which are reported in mortgage fees and related income. (b) Level 3 liabilities as a percentage of total Firm liabilities accounted for at fair value (including liabilities measured at fair value on a nonrecurring basis) were 15%, 12% and 13% at December 31, 2017, 2016 and 2015, respectively. Notes to consolidated financial statements 169 JPMorgan Chase & Co./2017 Annual Report (a) All level 3 derivatives are presented on a net basis, irrespective of underlying counterparty. (j) The prior period amounts have been revised to conform with the current period presentation. • Fair value Transfers into level 3(h) 2,401 (180) (411) (509) 346 (29) (c) 3,184 Other assets (405) (e) 6,608 (922) (486) 985 (32) (c) (847) 1,518 (1,241) (92) IR-FX correlation Equity correlation Equity-FX correlation Equity-IR correlation 98% - (50)% Interest rate correlation 38bps 27bps volatility (289) (c) Fair value measurements using significant unobservable inputs Year ended December 31, 2015 Sales Issuances Settlements(g) Purchases (58) (82) (c) (480) (c) 1,146 11,877 Long-term debt consolidated VIES Beneficial interests issued by 26 Accounts payable and other liabilities 160 (163) Transfers (out of) level 3(h) 15 (c) Trading liabilities - debt and equity instruments - $ $ 2,859 $ (39) (c) $ 1,453 (697) (c) Short-term borrowings Deposits Liabilities:(b) Total realized/ unrealized (gains)/ losses value at January Fair 1, 2015 (in millions) 72 Option pricing There were no individually significant movements for the year ended December 31, 2016. • Other assets(g) Total assets measured at fair value on a recurring basis $ Deposits $ 4,357 223,943 $ $ 2,223 6,580 1,258,736 11,795 $ 23,240 $ (858,538) $ 647,381 $ 2,117 $ $ 13,912 Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings 687 687 7,971 1,134 6,096 6,096 2,230 238,891 Asset-backed securities: Collateralized loan obligations 64,005 14,443 9,104 87,552 44,101 31,592 106 35,288 4,958 Other 9,105 Equity securities Loans Mortgage servicing rights 664 570 26,738 663 27,401 6,967 6,967 926 67,791 926 170,436 1,660 Total available-for-sale securities 2015 Trading liabilities: Derivative payables: 35,202 3,160 (30,222) 8,140 173 20,079 210 (12,105) 8,357 1,614 883,472 8,153 69,918 902,553 8,196 (844,008) (844,008) 49,231 136,659 9,107 13 9,120 JPMorgan Chase & Co./2017 Annual Report 170 $1.3 billion of net gains in liabilities due to market movements $1.6 billion of net gains in interest rate, foreign exchange and equity derivative receivables largely due to market movements; partially offset by losses on commodity derivatives due to market movements 20,508 (214,463) 2,254 231,815 68,304 19,081 43 43 87,428 Interest rate Credit Foreign exchange Equity Commodity Total derivative payables(e) Total trading liabilities Debt and equity instruments(d) Accounts payable and other liabilities Long-term debt Total liabilities measured at fair value on a recurring basis 539 569,001 1,238 (559,963) 10,815 27,375 1,291 (27,255) 1,411 902 Beneficial interests issued by consolidated VIES 21,932 Interest rate spread Long-term debt, short-term borrowings, and deposits (e) 0% Prepayment speed 6% 16% 3% Yield Discounted cash flows average Range of input values Unobservable inputs(g) Weighted Principal valuation technique (in millions) Fair value Residential mortgage-backed securities $ 1,418 and loans (b) Product/Instrument December 31, 2017 Level 3 inputs(a) Notes to consolidated financial statements 163 JPMorgan Chase & Co./2017 Annual Report For the Firm's derivatives and structured notes positions classified within level 3 at December 31, 2017, interest rate correlation inputs used in estimating fair value were concentrated towards the upper end of the range; equity correlation, equity-FX and equity-IR correlation inputs were concentrated in the middle of the range; commodity correlation inputs were concentrated in the middle of the range; credit correlation inputs were concentrated towards the lower end of the range; and the interest rate-foreign exchange ("IR-FX") correlation inputs were concentrated towards the lower end of the range. In addition, the interest rate spread volatility inputs used in estimating fair value were distributed across the range; equity volatilities and commodity volatilities were concentrated towards the lower end of the range; and forward commodity prices used in estimating the fair value of commodity derivatives were concentrated towards the lower end of the range. Recovery rate, yield, prepayment speed, conditional default rate, loss severity and price inputs used in estimating the fair value of credit derivatives were distributed across the range; and credit spreads were concentrated towards the lower end of the range. In the Firm's view, the input range and the weighted average value do not reflect the degree of input uncertainty or an assessment of the reasonableness of the Firm's estimates and assumptions. Rather, they reflect the characteristics of the various instruments held by the Firm and the relative distribution of instruments within the range of characteristics. For example, two option contracts may have similar levels of market risk exposure and valuation uncertainty, but may have significantly different implied volatility levels because the option contracts have different underlyings, tenors, or strike prices. The input range and weighted average values will therefore vary from period-to- period and parameter-to-parameter based on the characteristics of the instruments held by the Firm at each balance sheet date. The range of values presented in the table is representative of the highest and lowest level input used to value the significant groups of instruments within a product/instrument classification. Where provided, the weighted averages of the input values presented in the table are calculated based on the fair value of the instruments that the input is being used to value. The following table presents the Firm's primary level 3 financial instruments, the valuation techniques used to measure the fair value of those financial instruments, the significant unobservable inputs, the range of values for those inputs and, for certain instruments, the weighted averages of such inputs. While the determination to classify an instrument within level 3 is based on the significance of the unobservable inputs to the overall fair value measurement, level 3 financial instruments typically include observable components (that is, components that are actively quoted and can be validated to external sources) in addition to the unobservable components. The level 1 and/or level 2 inputs are not included in the table. In addition, the Firm manages the risk of the observable components of level 3 financial instruments using securities and derivative positions that are classified within levels 1 or 2 of the fair value hierarchy. 13% 9% Conditional default rate 0% $100 - $ 59 Price Market comparables 744 $94 $100 - 0 $ Price curves. Market comparables Loans(d) Corporate debt securities municipalities Obligations of U.S. states and and loans(c) Commercial mortgage-backed securities 3% 84% 0% Loss severity 1% 5% 714 $98 In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation model or other valuation technique to use. Second, due to the lack of observability of significant inputs, management must assess all relevant empirical data in deriving valuation inputs including transaction details, yield curves, interest rates, prepayment speed, default rates, volatilities, correlations, equity or debt prices, valuations of comparable instruments, foreign exchange rates and credit The Firm has established well-structured processes for determining fair value, including for instruments where fair value is estimated using significant unobservable inputs (level 3). For further information on the Firm's valuation process and a detailed discussion of the determination of fair value for individual financial instruments, see pages 155-159 of this Note. (f) Reflects the Firm's adoption of rulebook changes made by two CCPS that require or allow the Firm to treat certain OTC-cleared derivative transactions as daily settled. For further information, see Note 5. (e) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral received and paid when a legally enforceable master netting agreement exists. For purposes of the tables above, the Firm does not reduce derivative receivables and derivative payables balances for this netting adjustment, either within or across the levels of the fair value hierarchy, as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset or liability. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. (d) Balances reflect the reduction of securities owned (long positions) by the amount of identical securities sold but not yet purchased (short positions). realizable value is below cost), the carrying value of physical commodities approximates fair value, because under fair value hedge accounting, the cost basis is adjusted for changes in fair value. For a further discussion of the Firm's hedge accounting relationships, see Note 5. To provide consistent fair value disclosure information, all physical commodities inventories have been included in each period presented. Notes to consolidated financial statements 161 JPMorgan Chase & Co./2017 Annual Report (c) Physical commodities inventories are generally accounted for at the lower of cost or net realizable value. "Net realizable value" is a term defined in U.S. GAAP as not exceeding fair value less costs to sell ("transaction costs"). Transaction costs for the Firm's physical commodities inventories are either not applicable or immaterial to the value of the inventory. Therefore, net realizable value approximates fair value for the Firm's physical commodities inventories. When fair value hedging has been applied (or when net (b) At December 31, 2017 and 2016, included within trading loans were $11.4 billion and $16.5 billion, respectively, of residential first-lien mortgages, and $4.2 billion and $3.3 billion, respectively, of commercial first-lien mortgages. Residential mortgage loans include conforming mortgage loans originated with the intent to sell to U.S. government agencies of $5.7 billion and $11.0 billion, respectively, and reverse mortgages of $836 million and $2.0 billion, respectively. (a) At December 31, 2017 and 2016, included total U.S. government-sponsored enterprise obligations of $78.0 billion and $80.6 billion, respectively, which were predominantly mortgage-related. 37,686 207,289 $ (844,008) $ 24,358 (h) 12,850 (h) 120 48 $ (h) 24,836 947,914 (h) 72 (g) Certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient are not required to be classified in the fair value hierarchy. At December 31, 2017 and 2016, the fair values of these investments, which include certain hedge funds, private equity funds, real estate and other funds, were $779 million and $1.0 billion, respectively. Included in these balances at December 31, 2017 and 2016, were trading assets of $54 million and $52 million, respectively, and other assets of $725 million and $977 million, respectively. (h) The prior period amounts have been revised to conform with the current period presentation. Transfers between levels for instruments carried at fair value on a recurring basis For the years ended December 31, 2017 and 2016, there were no significant transfers between levels 1 and 2. Level 3 valuations JPMorgan Chase & Co./2017 Annual Report 162 All transfers are assumed to occur at the beginning of the quarterly reporting period in which they occur. During the year ended December 31, 2015, there were no significant transfers from level 2 to level 3. $2.4 billion of corporate debt driven by a decrease in the significance of unobservable inputs and an increase in observability for certain structured products. $2.8 billion of trading loans driven by an increase in observability of certain collateralized financing transactions. $2.1 billion of gross equity derivatives for both receivables and payables as a result of an increase in observability and a decrease in the significance of unobservable inputs; partially offset by transfers into level 3 resulting in net transfers of approximately $1.2 billion for both receivables and payables. $3.1 billion of long-term debt and $1.0 billion of deposits driven by an increase in observability on certain structured notes with embedded interest rate and FX derivatives and a reduction in the significance of unobservable inputs for certain structured notes with embedded equity derivatives. • During the year ended December 31, 2015, transfers from level 3 to level 2 included the following: $1.0 billion of trading loans driven by a decrease in observability. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the fair value hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. $1.1 billion of gross equity derivative receivables and $1.0 billion of gross equity derivative payables as a result of an decrease in observability and an increase in the significance of unobservable inputs. During the year ended December 31, 2016, transfers from level 2 to level 3 included the following: $1.4 billion of long-term debt driven by an increase in observability and a reduction in the significance of unobservable inputs for certain structured notes. • During the year ended December 31, 2016, transfers from level 3 to level 2 included the following: $1.7 billion of long-term debt driven by a decrease in observability and an increase in the significance of unobservable inputs for certain structured notes. $1.0 billion of gross equity derivative receivables and $2.5 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. • • During the year ended December 31, 2017, transfers from level 2 to level 3 included the following: $1.2 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $1.5 billion of trading loans driven by an increase in observability. During the year ended December 31, 2017, transfers from level 3 to level 2 included the following: • 312 Market comparables Price Equity-FX correlation Equity-IR correlation 85% 0 % 55% 20% 7% 70% (50)% IR-FX correlation Prepayment speed Equity volatility Equity correlation $98 $ 10 Price Market comparables (200) Option pricing (196) Discounted cash flows (3,409) Option pricing Net equity derivatives Net foreign exchange derivatives 2 100% 4% Loss severity 100% 0% Conditional default rate 21% 4% Prepayment speed (50)% 30% 10 % 40% 8.9x 10.6x 4.7x EBITDA multiple Market comparables 971 47% 60% 8% Yield 55bps 70bps 20% 40bps (40)% 46% 5 % Commodity volatility Commodity correlation Refer to Note 15 Credit spread 6,030 Discounted cash flows 984 Discounted cash flows Other assets MSRS $68 per barrel $ 54 Forward commodity price (674) Option pricing Net commodity derivatives 70% 1% Yield 70% 153 30% 30% Loss severity 2% 2% Conditional default rate 20% 20% Prepayment speed 205bps 205bps Market comparables 204bps 276 Discounted cash flows Asset-backed securities $84 $103 4 $ Price Market comparables 1,242 $82 $111 $ 3 Credit spread 4,958 Price - 20% Recovery rate 1,489bps 6bps Credit spread 75% 40 % - Credit correlation 30% 0% 70% 60% $ 2 98% Interest rate correlation IR-FX correlation Prepayment speed Discounted cash flows (37) Discounted cash flows Net credit derivatives 236 38bps 27bps Interest rate spread volatility Option pricing 28 Net interest rate derivatives $79 $160 (50)% Corporate debt securities 12,495 22,793 23,076 Non-U.S.government debt securities 1,649 - 1,649 Certificates of deposit, bankers' acceptances and commercial paper 46 9,052 8,403 Obligations of U.S. states and municipalities 24,755 5,201 19,554 U.S. Treasury and government agencies(a) 649 51,565 Corporate debt securities 22,751 Total debt and equity instruments(d) Other Physical commodities(c) Equity securities Total debt instruments 5,552 302 5,250 Asset-backed securities 33,802 4,837 28,965 Loans(b) 23,327 576 43,964 Derivative receivables: 492 13 $ $ 21,506 $ $ Federal funds sold and securities purchased under resale agreements Securities borrowed $ Derivative netting adjustments Level 2 Level 1 December 31, 2016 (in millions) Total fair value Fair value hierarchy 79,025 $ Level 3 21,506 Trading assets: Debt instruments: 1,338 17 1,321 1,635 83 1,552 40,991 392 40,586 13 Total mortgage-backed securities Commercial - nonagency Residential nonagency U.S. government agencies(a) Mortgage-backed securities: 43,459 Interest rate $ Foreign exchange (858,538) 5,793 915,138 1,685 6,272 (12,371) 125 18,360 158 4,939 (30,001) 908 34,032 23,271 (210,154) 64,078 870 1,065,134 (858,538) Credit Non-U.S.government debt securities 106 Certificates of deposit 29 31,592 Obligations of U.S. states and municipalities 44,072 U.S. Treasury and government agencies(a) 87,551 Total mortgage-backed securities 9,104 1 14,442 64,005 372,078 13,687 231,743 151,795 1,294 97,271 231 281 96,759 6,902 138,754 48,010 Residential nonagency Commercial nonagency Mortgage-backed securities: U.S.government agencies(a) Available-for-sale securities: Total trading assets(g) Total derivative receivables(e) 812 Equity Commodity 5,341 1,620 193,666 602,747 6,961 28,302 (577,661) 2,501 (28,351) 715 28,256 308,000 7,894 149,996 150,110 761 9,341 10,102 1,389 13,665 2,265 59,274 16,273 53,793 1,082 Technology, Media & Telecommunications 43,344 Healthcare 14,063 1,293 47,968 55,997 29,929 2,191 63,324 84,804 607,138 (h) 1,114 141,816 506,460 37,533 53,247 (h) 553,891 Wholesale-related (b) Real Estate 139,409 113,648 153 25,608 134,287 105,802 207 28,278 Consumer & Retail 87,679 31,044 55,521 49,445 13,053 2,280 12,621 1,727 26,969 40,367 13,253 1,878 25,236 41,317 Asset Managers 11,480 7,998 695,707 1,113,718 33,201 10,339 10,820 12,042 32,531 Oil & Gas 13,422 12,257 31,620 Industrials 55,272 18,161 1,163 35,948 55,733 17,295 1,658 36,780 Banks & Finance Cos 49,037 25,879 6,816 16,342 48,393 22,714 15,545 364,644 JPMorgan Chase & Co./2017 Annual Report 48,553 572,831 621,384 6 2,506 Equity 17,581 7,106 Commodity Total structured notes 135 230 $ 47,037 $ 6,548 4,468 4,713 8,649 $ 19,112 $ 74,798 $ 37,247 $ 31,235 14,831 8,234 5,481 28,546 15 2,365 3,026 38 Total term debt borrowings Deposits Total Risk exposure Interest rate $ 22,056 $ Credit 4,329 69 $ 8,058 1,312 30,183 5,641 $ 16,296 $ 184 $ 4,296 $ 20,776 3,267 225 3,492 Foreign exchange 2,841 147 488 37 1,811 2,336 Credit exposure Loans Derivatives Off-balance sheet(g) $ 421,234 $ 372,681 $ $ 48,553 $ 417,891 $ 364,644 $ $ 53,247 (h) 133 421,367 372,681 722,342 149,511 1,143,709 522,192 120 Off-balance sheet(g) 418,011 2016 On-balance sheet Credit exposure(f) Loans 8,815 $ 11,594 $ 57,656 Note 4 - Credit risk concentrations Concentrations of credit risk arise when a number of clients, counterparties or customers are engaged in similar business activities or activities in the same geographic region, or when they have similar economic features that would cause their ability to meet contractual obligations to be similarly affected by changes in economic conditions. JPMorgan Chase regularly monitors various segments of its credit portfolios to assess potential credit risk concentrations and to obtain additional collateral when deemed necessary and permitted under the Firm's agreements. Senior management is significantly involved in the credit approval and review process, and risk levels are adjusted as needed to reflect the Firm's risk appetite. In the Firm's consumer portfolio, concentrations are evaluated primarily by product and by U.S. geographic region, with a key focus on trends and concentrations at the portfolio level, where potential credit risk concentrations can be remedied through changes in underwriting policies and portfolio guidelines. In the wholesale portfolio, credit risk concentrations are evaluated primarily by industry and monitored regularly on both an aggregate portfolio level and on an individual client or counterparty basis. The Firm's wholesale exposure is managed through loan syndications and participations, loan sales, securitizations, credit derivatives, master netting agreements, collateral and other risk-reduction techniques. For additional information on loans, see Note 12. The Firm does not believe that its exposure to any particular loan product (e.g., option ARMS), or industry segment (e.g., real estate), or its exposure to residential real estate loans with high LTV ratios, results in a significant concentration of credit risk. Terms of loan products and collateral coverage are included in the Firm's assessment when extending credit and establishing its allowance for loan losses. Utilities 177 Notes to consolidated financial statements The table below presents both on-balance sheet and off-balance sheet consumer and wholesale-related credit exposure by the Firm's three credit portfolio segments as of December 31, 2017 and 2016. In 2017 the Firm revised its methodology for the assignment of industry classifications, to better monitor and manage concentrations. This largely resulted in the re-assignment of holding companies from Other to the industry of risk category based on the primary business activity of the holding company's underlying entities. In the tables and industry discussions below, the prior period amounts have been revised to conform with the current period presentation. December 31, (in millions) Consumer, excluding credit card Receivables from customers(a) Total Consumer, excluding credit card Credit Card Total consumer-related 2017 On-balance sheet Derivatives 29,317 15,797 2,084 5,607 5,607 4,515 4,515 Total wholesale-related Receivables from customers and other(a) Total exposure (e)(f) Loans held-for-sale and loans at fair value 26,139 861,265 408,505 56,523 370,098 837,837 388,305 64,078 17,440 368,014 64,078 383,790 1,913 1,239 All other(d) 147,900 113,699 3,963 30,238 137,238 105,135 3,548 28,555 Subtotal 829,519 402,898 56,523 370,098 815,882 368,014 1,059 $2,004,974 $ 930,697 $ 56,523 $ 991,482 $1,951,555 $ 894,765 $ 64,078 $ 975,152 (h) (b) The industry rankings presented in the table as of December 31, 2016, are based on the industry rankings of the corresponding exposures at December 31, 2017, not actual rankings of such exposures at December 31, 2016. Accounting for derivatives All free-standing derivatives that the Firm executes for its own account are required to be recorded on the Consolidated balance sheets at fair value. As permitted under U.S. GAAP, the Firm nets derivative assets and liabilities, and the related cash collateral receivables and payables, when a legally enforceable master netting agreement exists between the Firm and the derivative counterparty. For further discussion of the offsetting of assets and liabilities, see Note 1. The accounting for changes in value of a derivative depends on whether or not the transaction has been designated and qualifies for hedge accounting. Derivatives that are not designated as hedges are reported and measured at fair value through earnings. The tabular disclosures on pages 183-189 of this Note provide additional information on the amount of, and reporting for, derivative assets, liabilities, gains and losses. For further discussion of derivatives embedded in structured notes, see Notes 2 and 3. JPMorgan Chase & Co./2017 Annual Report 179 Notes to consolidated financial statements Derivatives designated as hedges The Firm provides clearing services for clients in which the Firm acts as a clearing member at certain derivative exchanges and clearing houses. The Firm does not reflect the clients' derivative contracts in its Consolidated Financial Statements. For further information on the Firm's clearing services, see Note 27. The Firm applies hedge accounting to certain derivatives executed for risk management purposes - generally interest rate, foreign exchange and commodity derivatives. However, JPMorgan Chase does not seek to apply hedge accounting to all of the derivatives involved in the Firm's risk management activities. For example, the Firm does not apply hedge accounting to purchased CDS used to manage the credit risk of loans and lending-related commitments, because of the difficulties in qualifying such contracts as hedges. For the same reason, the Firm does not apply hedge accounting to certain interest rate, foreign exchange, and commodity derivatives used for risk management purposes. There are three types of hedge accounting designations: fair value hedges, cash flow hedges and net investment hedges. JPMorgan Chase uses fair value hedges primarily to hedge fixed-rate long-term debt, AFS securities and certain commodities inventories. For qualifying fair value hedges, the changes in the fair value of the derivative, and in the value of the hedged item for the risk being hedged, are recognized in earnings. If the hedge relationship is terminated, then the adjustment to the hedged item continues to be reported as part of the basis of the hedged item, and for benchmark interest rate hedges, is amortized to earnings as a yield adjustment. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item - primarily net interest income and principal transactions revenue. - JPMorgan Chase uses cash flow hedges primarily to hedge the exposure to variability in forecasted cash flows from floating-rate assets and liabilities and foreign currency- denominated revenue and expense. For qualifying cash flow hedges, the effective portion of the change in the fair value of the derivative is recorded in OCI and recognized in the Consolidated statements of income when the hedged cash flows affect earnings. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item primarily interest income, interest expense, noninterest revenue and compensation expense. The ineffective portions of cash flow hedges are immediately recognized in earnings. If the hedge relationship is terminated, then the value of the derivative recorded in AOCI is recognized in earnings when the cash flows that were hedged affect earnings. For hedge relationships that are discontinued because a forecasted transaction is not expected to occur according to the original hedge forecast, any related derivative values recorded in AOCI are immediately recognized in earnings. JPMorgan Chase uses net investment hedges to protect the value of the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. For foreign currency qualifying net investment hedges, changes in the fair value of the derivatives are recorded in the translation adjustments account within AOCI. 180 JPMorgan Chase & Co./2017 Annual Report (1) (c) To qualify for hedge accounting, a derivative must be highly effective at reducing the risk associated with the exposure being hedged. In addition, for a derivative to be designated as a hedge, the risk management objective and strategy must be documented. Hedge documentation must identify the derivative hedging instrument, the asset or liability or forecasted transaction and type of risk to be hedged, and how the effectiveness of the derivative is assessed prospectively and retrospectively. To assess effectiveness, the Firm uses statistical methods such as regression analysis, as well as nonstatistical methods including dollar- value comparisons of the change in the fair value of the derivative to the change in the fair value or cash flows of the hedged item. The extent to which a derivative has been, and is expected to continue to be, effective at offsetting changes in the fair value or cash flows of the hedged item must be assessed and documented at least quarterly. Any hedge ineffectiveness (i.e., the amount by which the gain or loss on the designated derivative instrument does not exactly offset the change in the hedged item attributable to the hedged risk) must be reported in current-period earnings. If it is determined that a derivative is not highly effective at hedging the designated exposure, hedge accounting is discontinued. Derivative clearing services Derivative counterparties and settlement types The Firm enters into OTC derivatives, which are negotiated and settled bilaterally with the derivative counterparty. The Firm also enters into, as principal, certain ETD such as futures and options, and OTC-cleared derivative contracts with CCPS. ETD contracts are generally standardized contracts traded on an exchange and cleared by the CCP, which is the Firm's counterparty from the inception of the transactions. OTC-cleared derivatives are traded on a bilateral basis and then novated to the CCP for clearing. For more information about risk management derivatives, see the risk management derivatives gains and losses table on page 189 of this Note, and the hedge accounting gains and losses tables on pages 187-189 of this Note. (c) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2017 and 2016, noted above, the Firm held: $9.8 billion and $9.1 billion, respectively, of trading securities; $32.3 billion and $31.6 billion, respectively, of AFS securities; and $14.4 billion and $14.5 billion, respectively, of HTM securities, issued by U.S. state and municipal governments. For further information, see Note 2 and Note 10. (d) All other includes: individuals; SPES; and private education and civic organizations. For more information on exposures to SPES, see Note 14. (e) Excludes cash placed with banks of $421.0 billion and $380.2 billion, at December 31, 2017 and 2016, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (f) Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. (g) Represents lending-related financial instruments. (h) The prior period amounts have been revised to conform with the current period presentation. 178 JPMorgan Chase & Co./2017 Annual Report Note 5 - Derivative instruments Derivative contracts derive their value from underlying asset prices, indices, reference rates, other inputs or a combination of these factors and may expose counterparties to risks and rewards of an underlying asset or liability without having to initially invest in, own or exchange the asset or liability. JPMorgan Chase makes markets in derivatives for clients and also uses derivatives to hedge or manage its own risk exposures. Predominantly all of the Firm's derivatives are entered into for market- making or risk management purposes. Market-making derivatives The majority of the Firm's derivatives are entered into for market-making purposes. Clients use derivatives to mitigate or modify interest rate, credit, foreign exchange, equity and commodity risks. The Firm actively manages the risks from its exposure to these derivatives by entering into other derivative transactions or by purchasing or selling other financial instruments that partially or fully offset the exposure from client derivatives. Risk management derivatives The Firm manages certain market and credit risk exposures using derivative instruments, including derivatives in hedge accounting relationships and other derivatives that are used to manage risks associated with specified assets and liabilities. Interest rate contracts are used to minimize fluctuations in earnings that are caused by changes in interest rates. Fixed- rate assets and liabilities appreciate or depreciate in market value as interest rates change. Similarly, interest income and expense increases or decreases as a result of variable- rate assets and liabilities resetting to current market rates, and as a result of the repayment and subsequent origination or issuance of fixed-rate assets and liabilities at current market rates. Gains or losses on the derivative instruments that are related to such assets and liabilities are expected to substantially offset this variability in earnings. The Firm generally uses interest rate swaps, forwards and futures to manage the impact of interest rate fluctuations on earnings. Foreign currency forward contracts are used to manage the foreign exchange risk associated with certain foreign currency-denominated (i.e., non-U.S. dollar) assets and liabilities and forecasted transactions, as well as the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. As a result of fluctuations in foreign currencies, the U.S. dollar- equivalent values of the foreign currency-denominated assets and liabilities or the forecasted revenues or expenses increase or decrease. Gains or losses on the derivative instruments related to these foreign currency-denominated assets or liabilities, or forecasted transactions, are expected to substantially offset this variability. Commodities contracts are used to manage the price risk of certain commodities inventories. Gains or losses on these derivative instruments are expected to substantially offset the depreciation or appreciation of the related inventory. Credit derivatives are used to manage the counterparty credit risk associated with loans and lending-related commitments. Credit derivatives compensate the purchaser when the entity referenced in the contract experiences a credit event, such as bankruptcy or a failure to pay an obligation when due. Credit derivatives primarily consist of CDS. For a further discussion of credit derivatives, see the discussion in the Credit derivatives section on pages 189- 191 of this Note. (a) Receivables from customers primarily represent held-for-investment margin loans to brokerage customers (Prime Services in CIB, AWM and CCB) that are collateralized through assets maintained in the clients' brokerage accounts, as such no allowance is held against these receivables. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. 6,187 4,211 1,692 14,235 2,209 Chemicals & Plastics 15,945 5,654 208 10,083 3,964 15,043 271 9,480 Transportation 6,733 977 8,087 19,096 5,292 20,408 1,870 13,937 21,046 29,672 7,208 888 21,576 State & Municipal Govt(c) 28,633 12,134 2,888 13,611 28,263 12,416 2,096 13,751 Central Govt 19,182 3,375 8,996 1,469 751 Automotive 9,874 13,510 1,119 3,382 9,009 Financial Markets Infrastructure 5,036 2,804 3,499 8,732 347 3,884 4,501 Securities Firms 4,113 952 1,186 1,411 14,089 Insurance 14,820 4,903 342 9,575 16,736 4,964 1,196 10,576 Metals & Mining 14,171 4,728 702 8,741 13,419 4,350 439 8,630 9,349 351 119 CVA represents the adjustment, relative to the relevant benchmark interest rate, necessary to reflect counterparty nonperformance risk. The Firm estimates CVA using a scenario analysis to estimate the expected positive credit exposure across all of the Firm's existing positions with each counterparty, and then estimates losses based on the probability of default and estimated recovery rate as a result of a counterparty credit event considering contractual factors designed to mitigate the Firm's credit exposure, such as collateral and legal rights of offset. The key inputs to this methodology are (i) the probability of a default event occurring for each counterparty, as derived from observed or estimated CDS spreads; and (ii) estimated recovery rates implied by CDS spreads, adjusted to consider the differences in recovery rates as a derivative creditor relative to those reflected in CDS spreads, which generally reflect senior unsecured creditor risk. 35,477 (1,567) (31) (4,485) $ 36,590 2,508 40,469 $ $ 44,954 $ 2,539 Total loans Loans 38,157 Loans reported as trading assets All other performing loans (2,590) 748 3,338 748 $ (2,590) $ (under) contractual principal Fair value outstanding Nonaccrual loans Loans reported as trading assets $ 2,259 41,074 4,219 Loans 39 Subtotal 4,258 1,371 1,371 $ (2,848) $ 3,338 (39) (2,887) $ Contractual principal outstanding $ (2,423) (31) $ ΝΑ Total long-term beneficial interests Nonprincipal-protected debt Long-term beneficial interests ΝΑ 37,686 $ ΝΑ ΝΑ 47,519 $ ΝΑ Total long-term debt ΝΑ 18,491 ΝΑ Long-term debt Principal-protected debt $ 26,297 (c) $ 23,848 $ (2,449) $ 33,054 2,228 36,030 $ 21,602 (c) 19,195 $ (2,407) Nonprincipal-protected debt (b) ΝΑ 23,671 ΝΑ $ 45 over/ 2016 6 6 (1) (1) Trading liabilities 1,996 (236) (236) (747) (747) Short-term borrowings (a) 8 19 19 11 11 repurchase agreements 20 62 82 79 78 Deposits(a) (20) (533) (134) (134) 93 93 Federal funds purchased and securities loaned or sold under (533) Fair value | | | consolidated VIES Fair value over/ (under) contractual principal outstanding Fair value Contractual principal outstanding 2017 Loans (a) December 31, (in millions) Difference between aggregate fair value and aggregate remaining contractual principal balance outstanding The following table reflects the difference between the aggregate fair value and the aggregate remaining contractual principal balance outstanding as of December 31, 2017 and 2016, for loans, long-term debt and long-term beneficial interests for which the fair value option has been elected. Notes to consolidated financial statements 175 JPMorgan Chase & Co./2017 Annual Report Long-term debt: Changes in value attributable to instrument-specific credit risk were derived principally from observable changes in the Firm's credit spread. Resale and repurchase agreements, securities borrowed agreements and securities lending agreements: Generally, for these types of agreements, there is a requirement that collateral be maintained with a market value equal to or in excess of the principal amount loaned; as a result, there would be no adjustment or an immaterial adjustment for instrument-specific credit risk related to these agreements. Loans and lending-related commitments: For floating- rate instruments, all changes in value are attributed to instrument-specific credit risk. For fixed-rate instruments, an allocation of the changes in value for the period is made between those changes in value that are interest rate-related and changes in value that are credit-related. Allocations are generally based on an analysis of borrower-specific credit spread and recovery information, where available, or benchmarking to similar entities or industries. • The following describes how the gains and losses that are attributable to changes in instrument-specific credit risk, were determined. Determination of instrument-specific credit risk for items for which a fair value election was made (b) Long-term debt measured at fair value predominantly relates to structured notes. Although the risk associated with the structured notes is actively managed, the gains/(losses) reported in this table do not include the income statement impact of the risk management instruments used to manage such risk. (c) Reported in mortgage fees and related income. (d) Reported in other income. (a) Unrealized gains/(losses) due to instrument-specific credit risk (DVA) for liabilities for which the fair value option has been elected is recorded in OCI, while realized gains/(losses) are recorded in principal transactions revenue. DVA for 2015 was included in principal transactions revenue, and includes the impact of the Firm's own credit quality on the inception value of liabilities as well as the impact of changes in the Firm's own credit quality subsequent to issuance. See Notes 2 and 23 for further information. Realized gains/(losses) due to instrument-specific credit risk recorded in principal transaction revenue were not material for the years ended December 31, 2017 and 2016. 23 23 49 Long-term debt(a)(b) (2,022) (2,022) Beneficial interests issued by (773) 1,388 8 1,996 (20) 49 1,388 (773) (44) NA $ 262.0 (a) Fair value is typically estimated using a discounted cash flow model that incorporates the characteristics of the underlying loans (including principal, contractual interest rate and contractual fees) and other key inputs, including expected lifetime credit losses, interest rates, prepayment rates, and primary origination or secondary market spreads. For certain loans, the fair value is measured based on the value of the underlying collateral. The difference between the estimated fair value and carrying value of a financial asset or liability is the result of the different methodologies used to determine fair value as compared with carrying value. For example, credit losses are estimated for a financial asset's remaining life in a fair value calculation but are estimated for a loss emergence period in the allowance for loan loss calculation; future loan income (interest and fees) is incorporated in a fair value calculation but is generally not considered in the allowance for loan losses. For a further discussion of the Firm's methodologies for estimating the fair value of loans and lending-related commitments, see Valuation hierarchy on pages 156- 159. (b) For the year ended December 31, 2017, the Firm transferred certain residential mortgage loans from Level 3 to Level 2 as a result of an increase in observability. The majority of the Firm's lending-related commitments are not carried at fair value on a recurring basis on the Consolidated balance sheets. The carrying value of the wholesale allowance for lending-related commitments and the estimated fair value of these wholesale lending-related commitments were as follows for the periods indicated. December 31, 2017 Estimated fair value hierarchy December 31, 2016 Estimated fair value hierarchy (in billions) Carrying value(a) Level 1 Level 2 Level 3 Total estimated fair value Carrying value(a) Level 1 Level 2 Level 3 Total estimated fair value Wholesale lending- related commitments $ 1.1 $ - $ - $ 1.6 $ The Firm's election of fair value includes the following instruments: • The Firm has elected to measure certain instruments at fair value for several reasons including to mitigate income statement volatility caused by the differences between the measurement basis of elected instruments (e.g., certain instruments elected were previously accounted for on an accrual basis) and the associated risk management arrangements that are accounted for on a fair value basis, as well as to better reflect those instruments that are managed on a fair value basis. The fair value option provides an option to elect fair value as an alternative measurement for selected financial assets, financial liabilities, unrecognized firm commitments, and written loan commitments. Note 3 - Fair value option Notes to consolidated financial statements 2.0 173 The Firm does not estimate the fair value of consumer lending-related commitments. In many cases, the Firm can reduce or cancel these commitments by providing the borrower notice or, in some cases as permitted by law, without notice. For a further discussion of the valuation of lending-related commitments, see page 157 of this Note. (a) Excludes the current carrying values of the guarantee liability and the offsetting asset, each of which is recognized at fair value at the inception of the guarantees. 2.1 1.1 $-$$ 2.1 $ 2 $ 1.6 JPMorgan Chase & Co./2017 Annual Report • 260.0 243.5 42.4 Credit and funding adjustments - derivatives Derivatives are generally valued using models that use as their basis observable market parameters. These market parameters generally do not consider factors such as counterparty nonperformance risk, the Firm's own credit quality, and funding costs. Therefore, it is generally necessary to make adjustments to the base estimate of fair value to reflect these factors. 0.2 42.6 25.3 25.3 165.0 25.3 Accounts payable and other liabilities 152.0 148.9 2.9 151.8 148.0 144.8 3.4 148.2 3.2 240.3 236.6 interest debentures subordinated deferrable Long-term debt and junior 257.5 38.9 38.9 26.0 26.0 26.0 consolidated VIES Beneficial interests issued by 38.9 ΝΑ Loans purchased or originated as part of securitization warehousing activity, subject to bifurcation accounting, or managed on a fair value basis, including lending- related commitments Owned beneficial interests in securitized financial assets that contain embedded credit derivatives, which would otherwise be required to be separately accounted for as a derivative instrument (6) Trading assets: Debt and equity instruments, excluding loans 1,943 2 (c) 1,945 120 Short-term Long- Short-term debt borrowings Deposits (in millions) Long-term December 31, 2016 December 31, 2017 The following table presents the fair value of the structured notes issued by the Firm, by balance sheet classification and the primary risk type. Structured note products by balance sheet classification and risk component 120 ΝΑ ΝΑ $ 45 ΝΑ (6) ΝΑ 120 ΝΑ (a) There were no performing loans that were ninety days or more past due as of December 31, 2017 and 2016. (b) Remaining contractual principal is not applicable to nonprincipal-protected notes. Unlike principal-protected structured notes, for which the Firm is obligated to return a stated amount of principal at the maturity of the note, nonprincipal-protected structured notes do not obligate the Firm to return a stated amount of principal at maturity, but to return an amount based on the performance of an underlying variable or derivative feature embedded in the note. However, investors are exposed to the credit risk of the Firm as issuer for both nonprincipal-protected and principal protected notes. (c) Where the Firm issues principal-protected zero-coupon or discount notes, the balance reflects the contractual principal payment at maturity or, if applicable, the contractual principal payment at the Firm's next call date. At December 31, 2017 and 2016, the contractual amount of lending-related commitments for which the fair value option was elected was $7.4 billion and $4.6 billion respectively, with a corresponding fair value of $(76) million and $(118) million, respectively. For further information regarding off-balance sheet lending-related financial instruments, see Note 27. 176 JPMorgan Chase & Co./2017 Annual Report $ Certain securities financing arrangements with an embedded derivative and/or a maturity of greater than one year 1 (38) $ Structured notes, which are predominantly financial instruments that contain embedded derivatives, that are issued as part of CIB's client-driven activities Certain long-term beneficial interests issued by CIB's consolidated securitization trusts where the underlying assets are carried at fair value 174 JPMorgan Chase & Co./2017 Annual Report Changes in fair value under the fair value option election The following table presents the changes in fair value included in the Consolidated statements of income for the years ended December 31, 2017, 2016 and 2015, for items for which the fair value option was elected. The profit and loss information presented below only includes the financial instruments that were elected to be measured at fair value; related risk management instruments, which are required to be measured at fair value, are not included in the table. 2017 December 31, (in millions) Principal transactions All other income 2016 2015 Total changes in fair value recorded transactions Total changes in fair Principal All other income value recorded transactions Principal (76) $ $ (76) $ 1 50 (97) $ $ (38) (97) $ 50 $ agreements purchased under resale Federal funds sold and securities Total changes in fair value recorded All other income Securities borrowed (d) (5,044) (55) (d) $ $ 25.8 $ 25.8 $ $ Cash and due from banks Financial assets fair value Level 3 Level 2 Level 1 Total estimated Carrying value Total estimated fair value Level 3 Level 2 Level 1 (8) $ (308) $ (172) $ (294) For further information about the measurement of impaired collateral-dependent loans, and other loans where the carrying value is based on the fair value of the underlying collateral (e.g., residential mortgage loans charged off in accordance with regulatory guidance), see Note 12. Additional disclosures about the fair value of financial instruments that are not carried on the Consolidated balance sheets at fair value U.S. GAAP requires disclosure of the estimated fair value of certain financial instruments, and the methods and significant assumptions used to estimate their fair value. Financial instruments within the scope of these disclosure requirements are included in the following table. However, certain financial instruments and all nonfinancial instruments are excluded from the scope of these disclosure requirements. Accordingly, the fair value disclosures provided in the following table include only a partial estimate of the fair value of JPMorgan Chase's assets and liabilities. For example, the Firm has developed long-term relationships with its customers through its deposit base and credit card accounts, commonly referred to as core deposit intangibles and credit card relationships. In the opinion of management, these items, in the aggregate, add significant value to JPMorgan Chase, but their fair value is not disclosed in this Note. Financial instruments for which carrying value approximates fair value 25.8 Certain financial instruments that are not carried at fair value on the Consolidated balance sheets are carried at amounts that approximate fair value, due to their short- term nature and generally negligible credit risk. These instruments include cash and due from banks, deposits with banks, federal funds sold, securities purchased under resale agreements and securities borrowed, short-term receivables and accrued interest receivable, short-term borrowings, federal funds purchased, securities loaned and sold under repurchase agreements, accounts payable, and accrued liabilities. In addition, U.S. GAAP requires that the fair value of deposit liabilities with no stated maturity (i.e., demand, savings and certain money market deposits) be equal to their carrying value; recognition of the inherent funding value of these instruments is not permitted. JPMorgan Chase & Co./2017 Annual Report The following table presents by fair value hierarchy classification the carrying values and estimated fair values at December 31, 2017 and 2016, of financial assets and liabilities, excluding financial instruments that are carried at fair value on a recurring basis, and their classification within the fair value hierarchy. For additional information regarding the financial instruments within the scope of this disclosure, and the methods and significant assumptions used to estimate their fair value, see pages 156-159 of this Note. (in billions) December 31, 2017 Estimated fair value hierarchy December 31, 2016 Estimated fair value hierarchy Carrying value 172 $ (159) $ (209) $ (226) (148) 37 (60) (1) $ 23.9 $ Securities borrowed 208.5 0.2 208.3 208.5 183.7 183.7 183.7 resale agreements securities purchased under Federal funds sold and 52.3 0.1 52.2 52.3 67.0 67.0 $ $ 23.9 Deposits with banks 404.3 401.8 23.9 $ 2.5 365.8 362.0 3.8 365.8 Accrued interest and accounts receivable 67.0 404.3 102.1 2015 2017 183 - 283 834 596 (a) $ 238 Total fair value Level 3 Level 2 Level 1 Other assets Loans December 31, 2017 (in millions) Fair value hierarchy The following tables present the assets reported on a nonrecurring basis at fair value as of December 31, 2017 and 2016, by major product category and fair value hierarchy. Assets and liabilities measured at fair value on a nonrecurring basis Notes to consolidated financial statements FVA represents the adjustment to reflect the impact of funding and is recognized where there is evidence that a market participant in the principal market would incorporate it in a transfer of the instrument. The Firm's FVA framework, applied to uncollateralized (including partially collateralized) over-the-counter ("OTC") derivatives incorporates key inputs such as: (i) the expected funding requirements arising from the Firm's positions with each counterparty and collateral arrangements; and (ii) the estimated market funding cost in the principal market which, for derivative liabilities, considers the Firm's credit risk (DVA). For collateralized derivatives, the fair value is estimated by discounting expected future cash flows at the relevant overnight indexed swap rate given the underlying collateral agreement with the counterparty, and therefore a separate FVA is not necessary. The following table provides the impact of credit and funding adjustments on principal transactions revenue in the respective periods, excluding the effect of any associated hedging activities. The FVA reported below include the impact of the Firm's own credit quality on the inception value of liabilities as well as the impact of changes in the Firm's own credit quality over time. Year ended December 31, (in millions) Credit and funding adjustments: Derivatives CVA Derivatives FVA (d) 2017 2015 $ 802 $ (84) $ 620 (295) 7 73 Valuation adjustments on fair value option elected liabilities The valuation of the Firm's liabilities for which the fair value option has been elected requires consideration of the Firm's own credit risk. DVA on fair value option elected liabilities reflects changes (subsequent to the issuance of the liability) in the Firm's probability of default and LGD, which are estimated based on changes in the Firm's credit spread observed in the bond market. Effective January 1, 2016, the effect of DVA on fair value option elected liabilities is recognized in OCI. See Note 23 for further information. JPMorgan Chase & Co./2017 Annual Report 171 2016 2016 Total assets measured at fair value on a nonrecurring basis $ Accounts payable and other liabilities Total nonrecurring fair value gains/ (losses) Other Assets December 31, (in millions) Loans The following table presents the total change in value of assets and liabilities for which a fair value adjustment has been recognized for the years ended December 31, 2017 2016 and 2015, related to financial instruments held at those dates. Nonrecurring fair value changes There were no material liabilities measured at fair value on a nonrecurring basis at December 31, 2017 and 2016. (a) of the $779 million in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2017, $442 million related to residential real estate loans carried at the net realizable value of the underlying collateral (e.g., collateral-dependent loans and other loans charged off in accordance with regulatory guidance). These amounts are classified as level 3 as they are valued using a broker's price opinion and discounted based upon the Firm's experience with actual liquidation values. These discounts to the broker price opinions ranged from 13% to 48% with a weighted average of 27%. $ - $ 735 $ 1,557 $ 822 Total assets measured at fair value on a nonrecurring basis 237 232 5 1,320 $ 521 $ 779 (a) 1,300 Fair value hierarchy Total fair $ December 31, 2016 (in millions) Other assets Level 1 Level 2 $ - $ 730 $ Level 3 590 value Loans 102.1 466 96.4 $ 1,422.7 $ - $ 1,422.7 $ Deposits Financial liabilities 75.2 14.3 60.8 0.1 71.4 69.4 16.5 52.9 62.9 Other 875.1 851.0 747 (c) 964 79 684 (c) 763 232 - 818 (c) 914.6 213.2 707.1 920.3 878.8 24.1 loan losses (a)(b) 217 $ 1,422.7 - Other assets 102.1 4 4 (7) | (7) (9) 3 (c) (12) Other changes in fair value 35 35 13 13 (1) (1) $ 1,361.3 $ $ 1,361.3 Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings 42.6 $ 1,361.3 $ 158.2 165.0 165.0 1,050 Loans: Changes in instrument-specific credit risk 158.2 Other changes in fair value 158.2 41 (c) Loans, net of allowance for 50.9 50.9 50.2 48.7 48.7 47.7 Securities, held-to-maturity 96.4 11 179 756 (10) (c) 96.4 Loans reported as trading specific credit risk 330 14 (c) assets: 344 461 43 (c) 746 Changes in instrument- 138 504 Excluded components (f) $ 38 $ 911 $ 174 impact Derivatives Hedged items statement Total income Income statement impact due to: Gains/(losses) recorded in income 949 $ $ (3) $ 1,080 59 (9) 50 174 Hedge ineffectiveness(e) 1,083 24 $ (e) Hedge ineffectiveness is the amount by which the gain or loss on the designated derivative instrument does not exactly offset the gain or loss on the hedged item attributable to the hedged risk. (f) The assessment of hedge effectiveness excludes certain components of the changes in fair values of the derivatives and hedged items such as forward points on foreign exchange forward contracts and time values. JPMorgan Chase & Co./2017 Annual Report 187 Notes to consolidated financial statements Cash flow hedge gains and losses (d) Consists of overall fair value hedges of physical commodities inventories that are generally carried at the lower of cost or net realizable value (net realizable value approximates fair value). Gains and losses were recorded in principal transactions revenue. The following tables present derivative instruments, by contract type, used in cash flow hedge accounting relationships, and the pre-tax gains/(losses) recorded on such derivatives, for the years ended December 31, 2017, 2016 and 2015, respectively. The Firm includes the gain/(loss) on the hedging derivative and the change in cash flows on the hedged item in the same line item in the Consolidated statements of income. Gains/(losses) recorded in income and other comprehensive income/(loss) Derivatives - effective portion reclassified from AOCI to income Hedge ineffectiveness Derivatives - effective recorded directly in income(c) Year ended December 31, 2017 (in millions) (c) Primarily consists of hedges of the foreign currency risk of long-term debt and AFS securities for changes in spot foreign currency rates. Gains and losses related to the derivatives and the hedged items, due to changes in foreign currency rates, were recorded primarily in principal transactions revenue and net interest income. (b) Excludes the amortization expense associated with the inception hedge accounting adjustment applied to the hedged item. This expense is recorded in net interest income and substantially offsets the income statement impact of the excluded components. (a) Primarily consists of hedges of the benchmark (e.g., London Interbank Offered Rate ("LIBOR")) interest rate risk of fixed-rate long-term debt and AFS securities. Gains and losses were recorded in net interest income. 946 6,030 1,153 $ 7,221 $ (6,006) (1,142) (6,237) $ 850 24 11 (13) 24 984 $ (10) $ 994 3 $ Hedge ineffectiveness(e) 856 Gains/(losses) recorded in income Income statement impact due to: Total income statement Total income statement impact Derivatives Hedged items impact Hedge ineffectiveness(e) Excluded components(f) $ (481) $ 1,359 $ 878 $ (18) 896 3,507 (2) - (2) (1,275) 1,348 73 29 44 (5,265) $ 6,214 $ 949 Total 6 Commodity (d) Interest rate (a)(b) $ 1,338 (2,261) 586 (337) $ $ 1,417 $ (536) 2,435 (482) $ $ Excluded components (f) Income statement impact due to: impact Derivatives Hedged items statement Total income Gains/(losses) recorded in income 938 $ 11 Commodity (d) Total Year ended December 31, 2016 (in millions) Contract type Interest rate (a)(b) Foreign exchange(c) Commodity(d) Total Year ended December 31, 2015 (in millions) Contract type Foreign exchange(c) portion recorded in OCI (74) (286) Contract type $ (180) $ 28 (53) (81) 55 $ (44) $(379) $ (99) $ $ (180) $ (81) $ (99) $ Total change in OCI for period portion recorded in OCI Total income statement impact in income(c) AOCI to income recorded directly reclassified from Derivatives - effective (97) effective portion $ (a) Primarily consists of benchmark interest rate hedges of LIBOR-indexed floating-rate assets and floating-rate liabilities. Gains and losses were recorded in net interest income. $262 portion recorded in OCI directly in income(a) Effective Excluded components recorded Effective portion recorded in OCI directly in income (a) $(282) $(1,294) $(172) recorded Effective portion recorded in OCI components components recorded directly in income(a) Excluded Excluded 2015 2016 2017 Gains/(losses) recorded in income and other comprehensive income/(loss) Year ended December 31, (in millions) Foreign exchange (c) The following table presents hedging instruments, by contract type, that were used in net investment hedge accounting relationships, and the pre-tax gains/(losses) recorded on such instruments for the years ended December 31, 2017, 2016 and 2015. Net investment hedge gains and losses JPMorgan Chase & Co./2017 Annual Report 188 Over the next 12 months, the Firm expects that approximately $96 million (after-tax) of net gains recorded in AOCI at December 31, 2017, related to cash flow hedges will be recognized in income. For terminated cash flow hedges, the maximum length of time over which forecasted transactions are remaining is approximately five years. For open cash flow hedges, the maximum length of time over which forecasted transactions are hedged is approximately seven years. The Firm's longer-dated forecasted transactions relate to core lending and borrowing activities. The Firm did not experience any forecasted transactions that failed to occur for the years ended 2017 and 2016. In 2015, the Firm reclassified approximately $150 million of net losses from AOCI to other income because the Firm determined that it was probable that the forecasted interest payment cash flows would not occur as a result of the planned reduction in wholesale non-operating deposits. (c) Hedge ineffectiveness is the amount by which the cumulative gain or loss on the designated derivative instrument exceeds the present value of the cumulative expected change in cash flows on the hedged item attributable to the hedged risk. (b) Primarily consists of hedges of the foreign currency risk of non-U.S. dollar-denominated revenue and expense. The income statement classification of gains and losses follows the hedged item - primarily noninterest revenue and compensation expense. 83 Total change in OCI for period Gains/(losses) recorded in income and other comprehensive income/(loss) Hedge ineffectiveness (134) $ $ 252 135 29 $ 12 (17) $ (117) $ $ $ (134) $ (17) (117) $ Total Foreign exchange (b) Interest rate (a) Contract type (in millions) Year ended December 31, 2015 Total Foreign exchange (b) Interest rate (a) Contract type (in millions) Year ended December 31, 2016 Total Foreign exchange (b) Interest rate (a) 147 Derivatives - $ Hedge ineffectiveness (90) $ (450) $ (360) $ (109) (395) (286) 19 $ (55) (74) $ $ $ $ (360) $ $ Total change in OCI for period recorded in OCI portion Total income statement impact in income(c) recorded directly reclassified from AOCI to income Derivatives - effective Derivatives - effective portion Gains/(losses) recorded in income and other comprehensive income/(loss) 281 Interest rate (a)(b) 40,913 Year ended December 31, 2017 (in millions) 45,395 7,882 40,040 - 40,040 20,066 Commodity - Equity 155,822 1,221 154,601 16,151 1,299 23,252 12,473 23,252 45,395 19 Gross derivative payables Gross derivative receivables $ 37,777 $ 527,838 $ 2,968 $ 530,806 $ 56,523 $ 559,553 9,192 $ 556,327 $ 3,226 7,684 21,901 403 21,498 6,948 20,085 Total fair value of trading assets and liabilities 869 $ 7,129 1,344 $284,436 Not designated as hedges Net derivative receivables(b) Total derivative receivables Designated as hedges Not designated as hedges December 31, 2017 (in millions) Designated as hedges Gross derivative payables Free-standing derivative receivables and payables(a) Gross derivative balances as of December 31, 2017, reflect the Firm's adoption of rulebook changes made by two CCPs, that require or allow the Firm to treat certain OTC-cleared derivative transactions with that CCP as settled each day. If such rulebook changes had been in effect as of December 31, 2016, the impact would have been a reduction in gross derivative receivables and payables of $227.1 billion and $224.7 billion, respectively, and a corresponding decrease in amounts netted, with no impact to the Consolidated balance sheets. The following table summarizes information on derivative receivables and payables (before and after netting adjustments) that are reflected on the Firm's Consolidated balance sheets as of December 31, 2017 and 2016, by accounting designation (e.g., whether the derivatives were designated in qualifying hedge accounting relationships or not) and contract type. Impact of derivatives on the Consolidated balance sheets JPMorgan Chase & Co./2017 Annual Report 182 Gross derivative receivables Total derivative payables Net derivative payables(b) $ $ 283,092 $ 24,673 $ 315,992 23,205 160,231 491 159,740 Foreign exchange 23,205 Credit 2,716 $ $ 313,276 Interest rate liabilities Trading assets and December 31, 2016 (in millions) Not designated as hedges Designated as hedges Total derivative receivables Derivatives netting Notes to consolidated financial statements 183 JPMorgan Chase & Co./2017 Annual Report (a) Balances exclude structured notes for which the fair value option has been elected. See Note 3 for further information. (b) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral receivables and payables when a legally enforceable master netting agreement exists. $ 49,231 The following tables present, as of December 31, 2017 and 2016, gross and net derivative receivables and payables by contract and settlement type. Derivative receivables and payables, as well as the related cash collateral from the same counterparty, have been netted on the Consolidated balance sheets where the Firm has obtained an appropriate legal opinion with respect to the master netting agreement. Where such a legal opinion has not been either sought or obtained, amounts are not eligible for netting on the Consolidated balance sheets, and those derivative receivables and payables are shown separately in the tables below. $ 889,028 $ 4,211 $ 893,239 $ 922,616 5,832 $ $ 916,784 assets and liabilities Total fair value of trading $ 64,078 In addition to the cash collateral received and transferred that is presented on a net basis with derivative receivables and payables, the Firm receives and transfers additional collateral (financial instruments and cash). These amounts mitigate counterparty credit risk associated with the Firm's derivative instruments, but are not eligible for net presentation: collateral that consists of non-cash financial instruments (generally U.S. government and agency securities and other G7 government securities) and cash collateral held at third party custodians, which are shown separately as "Collateral not nettable on the Consolidated balance sheets" in the tables below, up to the fair value exposure amount. • the amount of collateral held or transferred that exceeds the fair value exposure at the individual counterparty level, as of the date presented, which is excluded from the tables below; and Over-the-counter ("OTC") Interest rate contracts: U.S. GAAP nettable derivative receivables December 31, (in millions) derivative receivables Net on the Consolidated balance sheets Gross derivative receivables Net derivative receivables 2016 Amounts netted Amounts netted on the Consolidated balance sheets receivables Gross derivative 2017 collateral held or transferred that relates to derivative receivables or payables where an appropriate legal opinion has not been either sought or obtained with respect to the master netting agreement, which is excluded from the tables below. 8,357 While the notional amounts disclosed above give an indication of the volume of the Firm's derivatives activity, the notional amounts significantly exceed, in the Firm's view, the possible losses that could arise from such transactions. For most derivative transactions, the notional amount is not exchanged; it is used simply as a reference to calculate payments. 20,462 20,283 Equity Foreign exchange Credit $ 4,406 $ 601,557 Interest rate Commodity Trading assets and liabilities as hedges payables as hedges Total derivative Designated Not designated Net derivative receivables(b) Net derivative payables(b) 29,645 232,137 34,940 18,505 1,289 $ 605,963 29,645 233,426 8,140 38,362 38,362 4,939 6,272 34,940 18,642 137 1,411 20,508 $ 10,815 2,884 $ 570,778 28,666 234,971 1,148 $ $ 567,894 28,666 233,823 23,271 28,302 1,294 $ 179 OTC-cleared contracts, see the Credit derivatives discussion on pages 189-191. (b) Represents the sum of gross long and gross short third-party notional derivative contracts. $ 48,386 $ 47,537 188 • Foreign exchange • Foreign exchange Hedge foreign currency-denominated assets and liabilities Hedge foreign currency-denominated forecasted revenue and expense Fair value hedge Corporate Corporate 187 Corporate 188 • Foreign exchange Hedge the value of the Firm's investments in non-U.S. dollar functional currency entities Net investment hedge Corporate Cash flow hedge 189 Cash flow hedge 187 Notes to consolidated financial statements JPMorgan Chase & Co./2017 Annual Report The following table outlines the Firm's primary uses of derivatives and the related hedge accounting designation or disclosure category. Affected Page Type of Derivative Hedge floating-rate assets and liabilities Use of Derivative Manage specifically identified risk exposures in qualifying hedge accounting relationships: • Interest rate • Interest rate Hedge fixed rate assets and liabilities Fair value hedge Corporate Designation and disclosure segment or unit reference • Commodity Hedge commodity inventory Specified risk management Corporate 189 • Various Various Market-making and related risk management Manage the risk of certain other specified assets and liabilities Other derivatives CIB 189 CIB, Corporate 189 181 Foreign exchange derivatives Market-making and other Market-making and other 189 CIB 189 Fair value hedge CIB 187 Manage specifically identified risk exposures not designated in qualifying hedge accounting relationships: • Interest rate • Credit Commodity • Interest rate and foreign exchange Market-making derivatives and other activities: Manage the risk of the mortgage pipeline, warehouse loans and MSRS Specified risk management Manage the credit risk of wholesale lending exposures CCB 189 Manage the risk of certain commodities-related contracts and investments Specified risk management Specified risk management CIB Notional amount of derivative contracts The following table summarizes the notional amount of derivative contracts outstanding as of December 31, 2017 and 2016. December 31, (in billions) Interest rate contracts 1,441 345 453 417 531 59 1,079 90 367 Purchased options Written options Futures and forwards Swaps Equity contracts 258 Total equity contracts Commodity contracts Swaps Total derivative notional amounts 409 475 Total commodity contracts 94 93 Purchased options 83 98 Written options 130 168 Spot, futures and forwards 102 116 10,155 (a) For more information on volumes and types of credit derivative 11,438 721 3,987 Purchased options 3,091 3,576 Written options 5,289 3,482 4,904 $ 21,043 Futures and forwards Swaps 2016 2017 Notional amounts (b) $ 22,000 Total interest rate contracts 33,510 33,862 776 Purchased options 734 786 Written options 5,341 5,923 Spot, futures and forwards 3,359 3,953 Cross-currency swaps Foreign exchange contracts 2,032 1,522 Credit derivatives (a) Total foreign exchange contracts Contract type Exchange-traded (a) Credit contracts: (36,203) 10,004 486 (12,234) 12,720 3,880 4,710 (20,808) 4,224 (23,969) 28,193 Total equity contracts Exchange-traded (a) OTC 24,688 Equity contracts: 34,692 590 21,515 Total commodity contracts (8,709) 8,870 Exchange-traded (a) 7,633 (9,414) (30,222) (5,252) 7,137 (5,508) 12,645 OTC Commodity contracts: 4,470 12,885 319 15,323 (214,463) (9) Foreign exchange contracts: 752 (5,641) (27,255) 752 (21,614) 22,366 5,641 28,007 OTC 1,041 22,995 Total credit contracts 17 (6,784) 1,024 (15,170) (21,954) 150,966 (141,789) 9,177 15,004 (213,296) (1,158) 228,300 1,158 328 229,786 9,270 (143,349) 152,619 Total foreign exchange contracts 91 (7) 98 Exchange-traded (a) 2 (1,553) 1,555 OTC-cleared (14,217) Derivative payables with appropriate legal opinion 521,133 (493,029) (b) Amount of additional collateral to be posted upon downgrade (a) Single-notch Two-notch downgrade downgrade Two-notch downgrade Single-notch downgrade December 31, (in millions) 2016 79 $ 2017 The following table shows the impact of a single-notch and two-notch downgrade of the long-term issuer ratings of JPMorgan Chase & Co. and its subsidiaries, predominantly JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), at December 31, 2017 and 2016, related to OTC and OTC-cleared derivative contracts with contingent collateral or termination features that may be triggered upon a ratings downgrade. Derivatives contracts generally require additional collateral to be posted or terminations to be triggered when the predefined threshold rating is breached. A downgrade by a single rating agency that does not result in a rating lower than a preexisting corresponding rating provided by another major rating agency will generally not result in additional collateral (except in certain instances in which additional initial margin may be required upon a ratings downgrade), nor in termination payments requirements. The liquidity impact in the table is calculated based upon a downgrade below the lowest current rating of the rating agencies referred to in the derivative contract. Aggregate fair value of net derivative payables $ 11,916 $ 21,550 Collateral posted 9,973 19,383 2016 2017 December 31, (in millions) OTC and OTC-cleared derivative payables containing downgrade triggers Liquidity impact of downgrade triggers on OTC and OTC-cleared derivatives Amount required to settle contracts with termination triggers upon downgrade (b) 320 1,989 650 The following tables present derivative instruments, by contract type, used in fair value hedge accounting relationships, as well as pre-tax gains/(losses) recorded on such derivatives and the related hedged items for the years ended December 31, 2017, 2016 and 2015, respectively. The Firm includes gains/(losses) on the hedging derivative and the related hedged item in the same line item in the Consolidated statements of income. Fair value hedge gains and losses The following tables provide information related to gains and losses recorded on derivatives based on their hedge accounting designation or purpose. Impact of derivatives on the Consolidated statements of income JPMorgan Chase & Co./2017 Annual Report 186 In certain instances the Firm enters into transactions in which it transfers financial assets but maintains the economic exposure to the transferred assets by entering into a derivative with the same counterparty in contemplation of the initial transfer. The Firm generally accounts for such transfers as collateralized financing transactions as described in Note 11, but in limited circumstances they may qualify to be accounted for as a sale and a derivative under U.S. GAAP. There were no such transfers accounted for as a sale where the associated derivative was outstanding at December 31, 2017, and such transfers at December 31, 2016 were not material. Derivatives executed in contemplation of a sale of the underlying financial asset (b) Amounts represent fair values of derivative payables, and do not reflect collateral posted. (a) Includes the additional collateral to be posted for initial margin. 1,049 606 2,497 560 $ $ of the contracts moves in the counterparties' favor or upon specified downgrades in the Firm's and its subsidiaries' respective credit ratings. Certain derivative contracts also provide for termination of the contract, generally upon a downgrade of either the Firm or the counterparty, at the fair value of the derivative contracts. The following table shows the aggregate fair value of net derivative payables related to OTC and OTC-cleared derivatives that contain contingent collateral or termination features that may be triggered upon a ratings downgrade, and the associated collateral the Firm has posted in the normal course of business, at December 31, 2017 and 2016. 16,194 6,801 Liquidity risk and credit-related contingent features In addition to the specific market risks introduced by each derivative contract type, derivatives expose JPMorgan Chase to credit risk - the risk that derivative counterparties may fail to meet their payment obligations under the derivative contracts and the collateral, if any, held by the Firm proves to be of insufficient value to cover the payment obligation. It is the policy of JPMorgan Chase to actively pursue, where possible, the use of legally enforceable master netting arrangements and collateral agreements to mitigate derivative counterparty credit risk. The amount of derivative receivables reported on the Consolidated balance sheets is the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and cash collateral held by the Firm. While derivative receivables expose the Firm to credit risk, derivative payables expose the Firm to liquidity risk, as the derivative contracts typically require the Firm to post cash or securities collateral with counterparties as the fair value 185 11,608 11,608 9,673 9,673 Derivative payables where an appropriate legal opinion has not been either sought or obtained 37,623 Total derivative payables recognized on the (844,008) (b) (12,105) 19,984 881,631 246 (6,853) 7,099 161 7,298 28,104 7,879 Consolidated balance sheets $ 530,806 JPMorgan Chase & Co./2017 Annual Report (d) Derivative collateral relates only to OTC and OTC-cleared derivative instruments. (c) Represents liquid security collateral as well as cash collateral held at third-party custodians related to derivative instruments where an appropriate legal opinion has been obtained. For some counterparties, the collateral amounts of financial instruments may exceed the derivative receivables and derivative payables balances. Where this is the case, the total amount reported is limited to the net derivative receivables and net derivative payables balances with that counterparty. (a) Exchange-traded derivative balances that relate to futures contracts are settled daily. (b) Net derivatives receivable included cash collateral netted of $55.5 billion and $71.9 billion at December 31, 2017 and 2016, respectively. Net derivatives payable included cash collateral netted of $45.5 billion and $57.3 billion related to OTC and OTC-cleared derivatives at December 31, 2017 and 2016, respectively. $ 40,306 33,597 $ Net amounts (8,925) (4,180) Collateral not nettable on the Consolidated balance sheets(c)(d) 49,231 $ 37,777 $ 893,239 $ Notes to consolidated financial statements Total interest rate contracts 9,199 (175) (559,963) Total equity contracts Exchange-traded (a) OTC Equity contracts: 17,459 77 22,024 14,188 36,212 73 (208,962) (1,165) (27) (210,154) 227,613 13,045 226,271 1,238 104 42 134 12,869 17,309 (142,420) (1,654) (7) (144,081) (19,917) (12,241) (32,158) 1,947 Derivative receivables with appropriate legal opinion Total commodity contracts Exchange-traded (a) OTC Commodity contracts: 2,306 2,107 (30,001) 4,054 2,008 (9,431) 298 (20,570) 20,868 11,439 32,307 157,126 Total foreign exchange contracts 1,696 141 (235,261) (227) (577,661) $ $ (342,173) $ 365,227 235,399 241 600,867 20,966 213 101 23,054 138 14 (84) (291,319) (6,318) 6,531 185 $ 20,652 $ 305,569 $ (284,917) OTC-cleared OTC 312,285 23,206 15,390 7,225 Total credit contracts Exchange-traded (a) OTC-cleared 155,289 OTC Foreign exchange contracts: 525 7 518 (22,612) (5,739) (28,351) 23,130 5,746 28,876 280 55 225 (15,165) (7,170) (22,335) 22,615 Derivative receivables where an appropriate legal opinion has not been either sought or obtained Total derivative receivables recognized on the Consolidated balance sheets Collateral not nettable on the Consolidated balance sheets(c)(d) Net amounts payables Net derivative on the Consolidated Gross derivative 2016 Amounts netted Amounts netted balance sheets 2017 OTC Credit contracts: Total interest rate contracts Exchange-traded(a) OTC-cleared OTC OTC-cleared payables Gross derivative payables on the Consolidated balance sheets 569,162 5,785 196 43 1 (230,463) 9,177 $ $ (329,325) $ 5,666 $ 338,502 230,464 76 276,960 $ (271,294) 6,004 (5,928) 127 (84) (277,306) 283,091 $ Net derivative payables Interest rate contracts: 21 U.S. GAAP nettable derivative payables JPMorgan Chase & Co./2017 Annual Report 5,994 (12,371) 28 (6,766) 6,794 18,365 153 6,620 547,995 (8,701) (13,137) (5,605) 11,571 6,467 (4,436) 10,903 8,854 19,757 184 5,966 (503,030) (b) 44,965 908,028 45,440 $ $ 43,160 (18,638) (13,363) 64,078 $ $ 56,523 $ 922,616 $ 559,553 14,588 14,588 11,558 11,558 49,490 (858,538) (b) December 31, (in millions) $1,885 (3,509) Gains and losses on derivatives used for specified risk management purposes 936 (12) (a) Primarily represents interest rate derivatives used to hedge the interest rate risk inherent in the mortgage pipeline, warehouse loans and MSRS, as well as written commitments to originate warehouse loans. Gains and losses were recorded predominantly in mortgage fees and related income. (b) Relates to credit derivatives used to mitigate credit risk associated with lending exposures in the Firm's wholesale businesses. These derivatives do not include credit derivatives used to mitigate counterparty credit risk arising from derivative receivables, which is included in gains and losses on derivatives related to market-making activities and other derivatives. Gains and losses were recorded in principal transactions revenue. (c) Primarily relates to derivatives used to mitigate foreign exchange risk of specified foreign currency-denominated assets and liabilities. Gains and losses were recorded in principal transactions revenue. (d) Primarily relates to commodity derivatives used to mitigate energy price risk associated with energy-related contracts and investments. Gains and losses were recorded in principal transactions revenue. Gains and losses on derivatives related to market-making activities and other derivatives The Firm makes markets in derivatives in order to meet the needs of customers and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. All derivatives not included in the hedge accounting or specified risk management categories above are included in this category. Gains and losses on these derivatives are primarily recorded in principal transactions revenue. See Note 6 for information on principal transactions revenue. Credit derivatives Credit derivatives are financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) and which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Credit derivatives expose the protection purchaser to the creditworthiness of the protection seller, as the protection seller is required to make payments under the contract when the reference entity experiences a credit event, such as a bankruptcy, a failure to pay its obligation or a restructuring. The seller of credit protection receives a premium for providing protection but has the risk that the underlying instrument referenced in the contract will be subject to a credit event. The Firm is both a purchaser and seller of protection in the credit derivatives market and uses these derivatives for two primary purposes. First, in its capacity as a market-maker, the Firm actively manages a portfolio of credit derivatives by purchasing and selling credit protection, predominantly on corporate debt obligations, to meet the needs of customers. Second, as an end-user, the Firm uses credit derivatives to manage credit risk associated with lending exposures (loans and unfunded commitments) and derivatives counterparty exposures in the Firm's wholesale businesses, and to manage the credit risk arising from certain financial instruments in the Firm's market-making businesses. Following is a summary of various types of credit derivatives. JPMorgan Chase & Co./2017 Annual Report 189 Credit default swaps Credit derivatives may reference the credit of either a single reference entity ("single-name") or a broad-based index. The Firm purchases and sells protection on both single- name and index-reference obligations. Single-name CDS and index CDS contracts are either OTC or OTC-cleared derivative contracts. Single-name CDS are used to manage the default risk of a single reference entity, while index CDS contracts are used to manage the credit risk associated with the broader credit markets or credit market segments. Like the S&P 500 and other market indices, a CDS index consists of a portfolio of CDS across many reference entities. New series of CDS indices are periodically established with a new underlying portfolio of reference entities to reflect changes in the credit markets. If one of the reference entities in the index experiences a credit event, then the reference entity that defaulted is removed from the index. CDS can also be referenced against specific portfolios of reference names or against customized exposure levels based on specific client demands: for example, to provide protection against the first $1 million of realized credit losses in a $10 million portfolio of exposure. Such structures are commonly known as tranche CDS. For both single-name CDS contracts and index CDS contracts, upon the occurrence of a credit event, under the terms of a CDS contract neither party to the CDS contract has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value of the reference obligation at settlement of the credit derivative contract, also known as the recovery value. The protection purchaser does not need to hold the debt instrument of the underlying reference entity in order to receive amounts due under the CDS contract when a credit event occurs. Credit-related notes A credit-related note is a funded credit derivative where the issuer of the credit-related note purchases from the note investor credit protection on a reference entity or an index. Under the contract, the investor pays the issuer the par value of the note at the inception of the transaction, and in return, the issuer pays periodic payments to the investor, based on the credit risk of the referenced entity. The issuer also repays the investor the par value of the note at maturity unless the reference entity (or one of the entities that makes up a reference index) experiences a specified credit event. If a credit event occurs, the issuer is not obligated to repay the par value of the note, but rather, the issuer pays the investor the difference between the par value of the note and the fair value of the defaulted reference obligation at the time of settlement. Neither party to the credit-related note has recourse to the defaulting reference entity. The following tables present a summary of the notional amounts of credit derivatives and credit-related notes the Firm sold and purchased as of December 31, 2017 and 2016. Upon a credit event, the Firm as a seller of protection would typically pay out only a percentage of the full notional amount of net protection sold, as the amount actually required to be paid on the contracts takes into account the recovery value of the reference obligation at the time of settlement. The Firm manages the credit risk on contracts to sell protection by purchasing protection with identical or similar underlying reference entities. Other purchased protection referenced in the following tables includes credit derivatives bought on related, but not identical, reference positions (including indices, portfolio coverage and other reference points) as well as protection purchased through credit-related notes. 190 JPMorgan Chase & Co./2017 Annual Report (a) Certain components of hedging derivatives are permitted to be excluded from the assessment of hedge effectiveness, such as forward points on foreign exchange forward contracts. Amounts related to excluded components are recorded in other income. The Firm measures the ineffectiveness of net investment hedge accounting relationships based on changes in spot foreign currency rates and, therefore, there was no significant ineffectiveness for net investment hedge accounting relationships during 2017, 2016 and 2015. 919 $ 224 $ Notes to consolidated financial statements Total $ The following table presents pre-tax gains/(losses) recorded on a limited number of derivatives, not designated in hedge accounting relationships, that are used to manage risks associated with certain specified assets and liabilities, including certain risks arising from the mortgage pipeline, warehouse loans, MSRs, wholesale lending exposures, foreign currency denominated assets and liabilities, and commodities-related contracts and investments. Year ended December 31, Derivatives gains/(losses) recorded in income 2017 2015 (in millions) Contract type Interest rate (a) 2016 331 $ Credit (b) (74) Foreign exchange (c) (33) 1,174 $ (282) 27 853 70 25 $ Commodity (d) 24 181 $ $ 200 $ ΝΑ ΝΑ (74) (74) $ ΝΑ 179 Total defined benefit plans $ ΝΑ (74) $ (74) Total defined contribution plans 814 789 769 ΝΑ ΝΑ Total pension and OPEB cost included in compensation expense $ 1,014 $ 25 (69) $ 24 (1,030) $ 598 (968) 629 610 28 970 (1,079) (97) 31 (105) 31 (106) 250 257 (69) $ 282 (36) (36) 1 2 4 $ 176 $ 156 $ 155 (36) $ 36 $ $ (831) $ 93 $ (329) $ (133) $ (29) $ 21 Total recognized in net periodic benefit cost and other comprehensive income $ Total recognized in other comprehensive income (655) $ $ (174) $ (202) $ (103) $ (53) Weighted-average assumptions used to determine net periodic benefit costs Discount rate (b) Expected long-term rate of return on plan assets (b) 0.70 - 6.00 0.60 -4.30% 0.90 4.50% 0.80 -6.50 249 (33) (77) 54 (69) $ (74) $ (74) Changes in plan assets and benefit obligations recognized in other comprehensive income Net (gain)/loss arising during the year $ Amortization of net loss (669) $ (250) 395 $ (50) $ (133) $ (29) $ 21 (257) (282) Amortization of prior service (cost)/credit 36 $ - $ - $ 1 36 Settlement loss (2) (4) Foreign exchange impact and other 948 377 Year ended December 31, (in millions) Components of net periodic benefit cost 332 1,956 $ 2,903 $ $ (16,530) $ 2,109 $ 2,073 (15,421) $ 1,248 ΝΑ ΝΑ $ (2,800) $ 6 $ (3,667) $ 42 $ 138 Accumulated other comprehensive income/(loss), pretax, end of year $ (2,794) $ (3,625) $ 271 $ 138 271 $ 17,703 $ 2,757 19,603 $ (684) $ (708) $ 17,703 2,356 $ 17,636 1,375 $ 1,956 $ 1,855 233 131 78 86 602 2 7 7 - (841) (851) (34) (32) (30) (21) 330 (529) Weighted-average actuarial assumptions used to determine benefit obligations $ Discount Rate (e) Health care cost trend rate: Gains and losses For the Firm's defined benefit pension plans, fair value is used to determine the expected return on plan assets. Amortization of net gains and losses is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the PBO or the fair value of the plan assets. Any excess is amortized over the average future service period of defined benefit pension plan participants, which for the U.S. defined benefit pension plan is currently eight years and for the non-U.S. defined benefit pension plans is the period appropriate for the affected plan. In addition, prior service costs are amortized over the average remaining service period of active employees expected to receive benefits under the plan when the prior service cost is first recognized. The average remaining amortization period for the U.S. defined benefit pension plan for current prior service costs is three years. For the Firm's OPEB plans, a calculated value that recognizes changes in fair value over a five-year period is used to determine the expected return on plan assets. This value is referred to as the market-related value of assets. Amortization of net gains and losses, adjusted for gains and losses not yet recognized, is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the accumulated postretirement benefit obligation or the market-related value of assets. Any excess net gain or loss is amortized over the average expected lifetime of retired participants, which is currently eleven years; however, prior service costs resulting from plan changes are amortized over the average years of service remaining to full eligibility age, which is currently two years. The following table presents the components of net periodic benefit costs reported in the Consolidated statements of income for the Firm's defined benefit pension, defined contribution and OPEB plans, and in other comprehensive income for the defined benefit pension and OPEB plans, and the weighted-average annualized actuarial assumptions for the net periodic benefit cost. 1.00 -4.00% 0.90 6.50 Pension plans 2017 2016 2015 2017 OPEB plans 2016 JPMorgan Chase & Co./2017 Annual Report 2015 Expected return on plan assets Amortization: Net (gain)/loss Prior service cost/(credit) Special termination benefits Settlement loss Net periodic defined benefit cost Other defined benefit pension plans(a) $ 330 $ Benefits earned during the year Interest cost on benefit obligations 196 (f) Includes an unfunded postretirement benefit obligation of $32 million and $35 million at December 31, 2017 and 2016, respectively, for the U.K. plan. (e) For the U.S. defined benefit pension plans, the discount rate assumption is 3.70% and 4.30%, and the rate of compensation increase is 2.30% and 2.30%, for 2017 and 2016 respectively. 0.60 -3.70% 2.25 -3.00 0.60 -4.30% 2.25 -3.00 3.70% 4.20% ΝΑ ΝΑ Assumed for next year ΝΑ ΝΑ 5.00 5.00 Ultimate NA ΝΑ 5.00 5.00 Year when rate will reach ultimate NA ΝΑ 2018 2017 (a) At December 31, 2017 and 2016, included non-U.S. benefit obligations of $(3.8) billion and $(3.4) billion, and plan assets of $3.9 billion and $3.4 billion, respectively, predominantly in the U.K. (b) At December 31, 2017 and 2016, approximately $302 million and $390 million, respectively, of U.S. defined benefit pension plan assets included participation rights under participating annuity contracts. (c) At December 31, 2017 and 2016, defined benefit pension plan amounts that were not measured at fair value included $377 million and $130 million, respectively, of accrued receivables, and $587 million and $224 million, respectively, of accrued liabilities, for U.S. plans. (d) Represents plans with an aggregate overfunded balance of $5.6 billion and $4.0 billion at December 31, 2017 and 2016, respectively, and plans with an aggregate underfunded balance of $612 million and $639 million at December 31, 2017 and 2016, respectively. Rate of compensation increase (e) 4.20% 금금금 5.00 $ $ 174 $ 196 $ 2 $ $ 198 Equity securities 6,407 1 194 6,603 6,158 166 2 6,326 Mutual funds 325 325 Common/collective trust funds (a) 778 778 2 $ $ 173 Cash and cash equivalents 100% 100% 100% 100% 100% (a) Debt securities primarily include cash, corporate debt, U.S. federal, state, local and non-U.S. government, and mortgage-backed securities. (b) Alternatives primarily include limited partnerships. (c) Represents the U.S. OPEB plan only, as the U.K. OPEB plan is unfunded. (d) Change in percentage of plan assets due to the contribution to the U.S. OPEB plan. Fair value measurement of the plans' assets and liabilities For information on fair value measurements, including descriptions of level 1, 2, and 3 of the fair value hierarchy and the valuation methods employed by the Firm, see Note 2. Pension and OPEB plan assets and liabilities measured at fair value Defined benefit pension plans 2017 2016 December 31, (in millions) Level 1 Level 2 Level 3 Total fair value Total fair Level 1 Level 2 Level 3 value 384 100% 384 60 2,353 203 60 - 203 - 243 243 302 2,715 1,497 53 Other(d) 390 Total assets measured at fair value(e) $ 11,284 $ 3,986 $ 310 $ 15,580 $ Derivative payables $ - Total liabilities measured at fair value (e) $ - $ $ (141) $ (141) $ 1,940 - Derivative receivables 117 60 62 62 Corporate debt securities (c) 2,644 4 2,648 2,506 4 2,510 U.S. federal, state, local and non-U.S. government debt securities 1,096 784 1,880 1,139 804 1,943 Mortgage-backed securities 92 100 2 194 42 75 Limited partnerships (b) 4.40% Total 13 5.00 5.00 5.00 ΝΑ 2017 2017 2017 (b) The rate assumptions for the U.S. defined benefit pension plans are at the upper end of the range, except for the rate of compensation increase, which is 2.30% for 2017 and 3.50% for 2016 and 2015, respectively. 197 Notes to consolidated financial statements The estimated pretax amounts that will be amortized from AOCI into net periodic benefit cost in 2018 are as follows. NA (in millions) Prior service cost/(credit) Total Plan assumptions 106 Defined benefit pension plans $ $ $ (25) 81 Net loss/(gain) 6.00 5.50 5.00 5.75 4.10% 6.00 Rate of compensation increase (b) 2.25 -3.00 2.25 -4.30 2.75 -4.20 ΝΑ ΝΑ ΝΑ Health care cost trend rate Assumed for next year Ultimate Year when rate will reach ultimate (a) Includes various defined benefit pension plans which are individually immaterial. JPMorgan Chase & Co./2017 Annual Report ΝΑ 금금금 ΝΑ ΝΑ $ ΝΑ ΝΑ ΝΑ 30 ≤ 3/1/2013 ΝΑ JPMorgan Chase's expected long-term rate of return for defined benefit pension and OPEB plan assets is a blended weighted average, by asset allocation of the projected long- term returns for the various asset classes, taking into consideration local market conditions and the specific allocation of plan assets. Returns on asset classes are developed using a forward-looking approach and are not strictly based on historical returns. Consideration is also given to current market conditions and the short-term portfolio mix of each plan. 14 The discount rate used in determining the benefit obligation under the U.S. defined benefit pension and OPEB plans was provided by the Firm's actuaries. This rate was selected by reference to the yields on portfolios of bonds with maturity dates and coupons that closely match each of the plan's projected cash flows. The discount rate for the U.K. defined benefit pension plan represents a rate of appropriate duration from the analysis of yield curves provided by the Firm's actuaries. As of December 31, 2017, the effect of a one-percentage- point increase or decrease in the assumed health care cost trend rate is not material to the accumulated postretirement benefit obligation or total service and interest cost. 2016 Allocation % of plan assets 2017(d) 2016 Asset class Debt securities(a) 0-80% 42% 35% Equity securities 0-85 2017 42 30-70% 30-70 61% 50% 39 50 Real estate 0-10 3 4 Alternatives (b) 0-35 47 Allocation Asset % of plan assets The following table represents the effect of a 25-basis point decline in the three listed rates below on estimated 2018 defined benefit pension and OPEB plan expense, as well as the effect on the postretirement benefit obligations. Investment strategy and asset allocation The assets of the Firm's defined benefit pension plans are held in various trusts and are invested in well-diversified portfolios of equity and fixed income securities, cash and cash equivalents, and alternative investments (e.g., hedge funds, private equity, real estate and real assets). The trust- owned assets of the Firm's U.S. OPEB plan are invested in cash and cash equivalents. COLI policies used to defray the cost of the Firm's U.S. OPEB plan are invested in separate accounts of an insurance company and are allocated to investments intended to replicate equity and fixed income indices. The investment policies for the assets of the Firm's defined benefit pension plans are to optimize the risk-return relationship as appropriate to the needs and goals of each plan using a global portfolio of various asset classes diversified by market segment, economic sector, and issuer. Assets are managed by a combination of internal and external investment managers. The Firm regularly reviews the asset allocations and asset managers, as well as other factors that impact the portfolios, which are rebalanced when deemed necessary. Investments held by the plans include financial instruments which are exposed to various risks such as interest rate, market and credit risks. Exposure to a concentration of credit risk is mitigated by the broad diversification of both U.S. and non-U.S. investment instruments. Additionally, the investments in each of the common/collective trust funds and/or registered investment companies are further diversified into various financial instruments. As of December 31, 2017, assets held by the Firm's defined benefit pension and OPEB plans do not include JPMorgan Chase common stock, except through indirect exposures through investments in third-party stock-index funds. The plans hold investments in funds that are sponsored or managed by affiliates of JPMorgan Chase in the amount of $6.0 billion and $4.6 billion, as of December 31, 2017 and 2016, respectively. (in millions) Defined benefit pension and OPEB plan expense Benefit obligation Expected long-term rate of return $ 54 ΝΑ Discount rate $ 59 $ 583 Interest crediting rate for U.S. plans $ (41) $ (193) 198 JPMorgan Chase & Co./2017 Annual Report The following table presents the weighted-average asset allocation of the fair values of total plan assets at December 31 for the years indicated, as well as the respective approved asset allocation ranges by asset class. December 31, Defined benefit pension plans OPEB plan(c) Asset At December 31, 2017, the Firm decreased the discount rates used to determine its benefit obligations for the U.S. defined benefit pension and OPEB plans in light of current market interest rates, which will increase expense by approximately $66 million in 2018. The 2018 expected long-term rate of return on U.S. defined benefit pension plan assets and U.S. OPEB plan assets are 5.50% and 4.00%, respectively. As of December 31, 2017, the interest crediting rate assumption remained at 5.00%. $ (15,594) (7) 6 In the financial commodity markets, the Firm transacts in OTC derivatives (e.g., swaps, forwards, options) and ETD that reference a wide range of underlying commodities. In the physical commodity markets, the Firm primarily purchases and sells precious and base metals and may hold other commodities inventories under financing and other arrangements with clients. The following table presents all realized and unrealized gains and losses recorded in principal transactions revenue. This table excludes interest income and interest expense on trading assets and liabilities, which are an integral part of the overall performance of the Firm's client-driven market- making activities. See Note 7 for further information on interest income and interest expense. Trading revenue is presented primarily by instrument type. The Firm's client- driven market-making businesses generally utilize a variety of instrument types in connection with their market-making and related risk-management activities; accordingly, the trading revenue presented in the table below is not representative of the total revenue of any individual line of business. Year ended December 31, (in millions) $ 1,394 $ 1,146 $ 1,408 2017 2016 2015 3,710 3,207 3,232 2015 Trading revenue by instrument 4,353 4,640 type 2,144 2,095 2,111 Interest rate $ 2,479 $ 2,325 $ 1,933 Credit 1,329 2,096 5,104 2016 2017 Advisory $ (39,281) (23,317) $ (696,555) $ (301,318) 7,841 8,184 $ (3,055) (8,570) $ 4,786 (386) Total $ (381,643) $ (553,632) (a) The ratings scale is primarily based on external credit ratings defined by S&P and Moody's. (b) Amounts are shown on a gross basis, before the benefit of legally enforceable master netting agreements and cash collateral received by the Firm. $ (62,598) $ (997,873) $ 16,025 $ (11,625) $ 4,400 JPMorgan Chase & Co./2017 Annual Report 191 Notes to consolidated financial statements Note 6 - Noninterest revenue and noninterest expense Investment banking fees This revenue category includes debt and equity underwriting and advisory fees. As an underwriter, the Firm helps clients raise capital via public offering and private placement of various types of debt instruments and equity securities. Underwriting fees are primarily based on the issuance price and quantity of the underlying instruments, and are recognized as revenue typically upon execution of the client's transaction. The Firm also manages and syndicates loan arrangements. Credit arrangement and syndication fees, included within debt underwriting fees, are recorded as revenue after satisfying certain retention, timing and yield criteria. The Firm also provides advisory services, assisting its clients with mergers and acquisitions, divestitures, restructuring and other complex transactions. Advisory fees are recognized as revenue typically upon execution of the client's transaction. Year ended December 31, (in millions) Underwriting Equity Debt Total underwriting 1,735 $ (383,586) (170,046) 2,746 2,557 $ 5,774 $ 5,694 Lending- and deposit-related fees are earned by CCB, CIB, CB, and AWM. See Note 31 for segment results. 192 JPMorgan Chase & Co./2017 Annual Report Asset management, administration and commissions This revenue category includes fees from investment management and related services, custody, brokerage services and other products. The Firm manages assets on behalf of its clients, including investors in Firm-sponsored funds and owners of separately managed investment accounts. Management fees are typically based on the value of assets under management and are collected and recognized at the end of each period over which the management services are provided and the value of the managed assets is known. The Firm also receives performance-based management fees, which are earned based on exceeding certain benchmarks or other performance targets and are accrued and recognized when the probability of reversal is remote, typically at the end of the related billing period. The Firm has contractual arrangements with third parties to provide distribution and other services in connection with its asset management activities. Amounts paid to third-party service providers are recorded in professional and outside services expense. 2017 2016 2015 Year ended December 31, (in millions) Asset management fees 4,546 Investment management fees All other asset management fees (a) 294 Total asset management fees 9,820 9,201 $ 8,865 $ 9,403 336 352 9,755 Total administration fees (b) 2,029 1,915 2,015 Commissions and other fees $ 9,526 4,660 2015 $ 1,148 2016 $ 1,114 3,873 2,994 2,990 661 1,067 842 11,088 259 11,309 257 10,057 351 Total investment banking fees $ 7,248 $ 6,448 $ 6,751 Investment banking fees are earned primarily by CIB. See Note 31 for segment results. Principal transactions Principal transactions revenue is driven by many factors, including the bid-offer spread, which is the difference between the price at which the Firm is willing to buy a financial or other instrument and the price at which the Firm is willing to sell that instrument. It also consists of the realized (as a result of the sale of instruments, closing out or termination of transactions, or interim cash payments) and unrealized (as a result of changes in valuation) gains and losses on financial and other instruments (including those accounted for under the fair value option) primarily used in client-driven market-making activities and on private equity investments. In connection with its client- driven market-making activities, the Firm transacts in debt and equity instruments, derivatives and commodities (including physical commodities inventories and financial instruments that reference commodities). Principal transactions revenue also includes certain realized and unrealized gains and losses related to hedge accounting and specified risk-management activities, including: (a) certain derivatives designated in qualifying hedge accounting relationships (primarily fair value hedges of commodity and foreign exchange risk), (b) certain derivatives used for specific risk management purposes, primarily to mitigate credit risk, foreign exchange risk and commodity risk, and (c) other derivatives. For further information on the income statement classification of gains and losses from derivatives activities, see Note 5. Foreign exchange Equity Commodity Total trading revenue Private equity gains Principal transactions $ 11,347 $ 11,566 $ 10,408 Principal transactions revenue is earned primarily by CIB. See Note 31 for segment results. Lending- and deposit-related fees Lending-related fees include fees earned from loan commitments, standby letters of credit, financial guarantees, and other loan-servicing activities. Deposit- related fees include fees earned in lieu of compensating balances, and fees earned from performing cash management activities and other deposit account services. Lending- and deposit-related fees in this revenue category are recognized over the period in which the related service is provided. Year ended December 31, (in millions) Lending-related fees Deposit-related fees Total lending- and deposit-related fees 2017 $ 1,110 4,823 $ 5,933 2,827 Brokerage commissions (c) $ (273,688) (107,955) Investment-grade 702,098 (18) $ 761,256 11,874 $ 5,045 59,158 761,256 5,001 11,747 16,875 16,792 $ - 7,915 $ 16,857 $ 24,707 Maximum payout/Notional amount Protection purchased Net protection Protection sold with identical underlyings (b) (sold)/ purchased (c) Other protection (18) (690,224) (54,157) (744,381) $ $ (744,399) The Firm does not use notional amounts of credit derivatives as the primary measure of risk management for such derivatives, because the notional amount does not take into account the probability of the occurrence of a credit event, the recovery value of the reference obligation, or related cash instruments and economic hedges, each of which reduces, in the Firm's view, the risks associated with such derivatives. Total credit derivatives and credit-related notes December 31, 2017 (in millions) Credit derivatives Credit default swaps Other credit derivatives (a) Total credit derivatives Credit-related notes Total December 31, 2016 (in millions) Credit derivatives Credit default swaps Other credit derivatives(a) Total credit derivatives Credit-related notes Total (a) Other credit derivatives largely consists of credit swap options. Maximum payout/Notional amount Protection purchased Net protection Protection sold with identical underlyings (b) (sold)/ purchased (c) Other protection purchased (d) purchased (d) Noninvestment-grade $ $ 974,252 31,859 1,006,111 Net fair value Risk rating of reference entity Investment-grade Noninvestment-grade Total $ (159,286) (73,394) $ (232,680) $ (319,726) $ (39,429) (134,125) (18,439) $ (453,851) $ (57,868) $ (518,441) $ (225,958) $ (744,399) 8,516 7,407 $ 15,923 Fair value of payables(b) $ $ 7,382 2,094 $ 9,476 December 31, 2016 (in millions) <1 year 1-5 years >5 years Total notional amount Fair value of receivables(b) Fair value of payables(b) Net fair value Risk rating of reference entity $ (1,134) (5,313) (6,447) Fair value of receivables (b) Total notional amount >5 years $ 13,249 $ 7,935 (4,970) 19,991 8,279 27,926 (41) (41) 4,505 $ (997,873) $ 1,006,111 $ 8,238 $ 32,431 (b) Represents the total notional amount of protection purchased where the underlying reference instrument is identical to the reference instrument on protection sold; the notional amount of protection purchased for each individual identical underlying reference instrument may be greater or lower than the notional amount of protection sold. (c) Does not take into account the fair value of the reference obligation at the time of settlement, which would generally reduce the amount the seller of protection pays to the buyer of protection in determining settlement value. (d) Represents protection purchased by the Firm on referenced instruments (single-name, portfolio or index) where the Firm has not sold any protection on the identical reference instrument. The following tables summarize the notional amounts by the ratings, maturity profile, and total fair value, of credit derivatives and credit-related notes as of December 31, 2017 and 2016, where JPMorgan Chase is the seller of protection. The maturity profile is based on the remaining contractual maturity of the credit derivative contracts. The ratings profile is based on the rating of the reference entity on which the credit derivative contract is based. The ratings and maturity profile of credit derivatives and credit-related notes where JPMorgan Chase is the purchaser of protection are comparable to the profile reflected below. Protection sold - credit derivatives and credit-related notes ratings(a)/maturity profile December 31, 2017 (in millions) <1 year 1-5 years (961,003) (36,829) (997,832) $ (16,700) 2,239 2,304 JPMorgan Chase & Co./2017 Annual Report accounting for interest income and interest expense related to loans, securities, securities financing (i.e. securities purchased or sold under resale or repurchase agreements; securities borrowed; and securities loaned) and long-term debt, see Notes 12, 10, 11 and 19, respectively. Note 8 - Pension and other postretirement employee benefit plans The Firm has various defined benefit pension plans and OPEB plans that provide benefits to its employees. The Firm has a qualified noncontributory U.S. defined benefit pension plan that provides benefits to substantially all U.S. employees. The Firm also has defined benefit pension plans that are offered in certain non-U.S. locations based on factors such as eligible compensation, age and/or years of service. It is the Firm's policy to fund the pension plans in amounts sufficient to meet the requirements under applicable laws. The Firm does not anticipate at this time any contribution to the U.S. defined benefit pension plan in 2018. The 2018 contributions to the non-U.S. defined benefit pension plans are expected to be $46 million of which $30 million are contractually required. The Firm also has a number of nonqualified noncontributory defined benefit pension plans that are unfunded. These plans provide supplemental defined pension benefits to certain employees. The Firm currently provides two qualified defined contribution plans in the U.S. and maintains other similar arrangements in certain non-U.S. locations. The Firm offers postretirement medical and life insurance benefits to certain U.S. retirees and postretirement medical benefits to qualifying U.S. and U.K. employees. The Firm defrays the cost of its U.S. OPEB obligation through corporate-owned life insurance (“COLI”) purchased on the lives of eligible employees and retirees. While the Firm owns the COLI policies, COLI proceeds (death benefits, withdrawals and other distributions) may be used only to reimburse the Firm for its net postretirement benefit claim payments and related administrative expense. The Firm has generally funded its postretirement benefit obligations through contributions to the relevant trust on a pay-as-you go basis. On December 21, 2017, the Firm contributed $600 million of cash to the trust as a prefunding of a portion of its postretirement benefit obligations. The U.K. OPEB plan is unfunded. Pension and OPEB accounting generally requires that the difference between plan assets at fair value and the benefit obligation be measured and recorded on the balance sheet. Plans that are overfunded (excess of plan assets over benefit obligation) are recorded in other assets and plans that are underfunded (excess benefit obligation over plan assets) are recorded within other liabilities. Gains or losses resulting from changes in the benefit obligation and the value of plan assets are recorded in other comprehensive income ("OCI") and recognized as part of the net periodic 195 Notes to consolidated financial statements Interest income and interest expense includes the current- period interest accruals for financial instruments measured at fair value, except for derivatives and financial instruments containing embedded derivatives that would be separately accounted for in accordance with U.S. GAAP, absent the fair value option election; for those instruments, all changes in fair value including any interest elements, are reported in principal transactions revenue. For financial instruments that are not measured at fair value, the related interest is included within interest income or interest expense, as applicable. For further information on benefit cost over subsequent periods as discussed in the Gains and losses section of this Note. Additionally, service cost, interest cost, and investment returns that would The following table presents the changes in benefit obligations, plan assets, the net funded status, and the pretax pension and OPEB amounts recorded in AOCI on the Consolidated balance sheets for the Firm's defined benefit pension and OPEB plans, and the weighted-average actuarial annualized assumptions for the projected and accumulated postretirement benefit obligations. As of or for the year ended December 31, (in millions) Change in benefit obligation Benefit obligation, beginning of year Benefits earned during the year Interest cost on benefit obligations Employee contributions Net gain/(loss) Benefits paid Plan settlements otherwise be classified separately are aggregated and reported net within compensation expense. (e) Other interest-bearing liabilities include brokerage customer payables. (d) Includes commercial paper. (c) Includes held-for-investment margin loans, which are classified in accrued interest and accounts receivable, and all other interest-earning assets included in other assets. Trading liabilities - debt and all other interest-bearing liabilities (e) 2,070 1,102 557 Long-term debt 6,753 5,564 4,435 Beneficial interest issued by consolidated VIES Total interest expense Net interest income Provision for credit losses Net interest income after provision for credit losses 503 504 435 $ 14,275 $ 9,818 $ 7,463 $ 50,097 $ 46,083 $ 43,510 5,290 5,361 3,827 $ 44,807 $ 40,722 $ 39,683 (a) Represents securities that are tax-exempt for U.S. federal income tax purposes. (b) Negative interest income is related to client-driven demand for certain securities combined with the impact of low interest rates. This is matched book activity and the negative interest expense on the corresponding securities loaned is recognized in interest expense. Expected Medicare Part D subsidy receipts 175 Foreign exchange impact and other Change in plan assets (629) (28) (31) (7) $ (16) (721) (743) (4) 4 841 (598) 851 30 21 ΝΑ ΝΑ (321) 504 ➢| ཌུཀྱེེ 76 - (1) (3) 76 (332) (330) $ (744) Fair value of plan assets, beginning of year Actual return on plan assets Firm contributions Employee contributions Benefits paid Plan settlements Foreign exchange impact and other Fair value of plan assets, end of year Net funded status (d) (a)(b)(c) Accumulated benefit obligation, end of year Pretax pension and OPEB amounts recorded in AOCI Net gain/(loss) Prior service credit/(loss) Defined benefit pension plans OPEB plans(f) 2017 2016 2017 2016 $ (15,594) $ (15,259) $ (708) Benefit obligation, end of year (a) 2,151 203 Short-term borrowings (d) Other income on the Firm's Consolidated statements of income included the following: Year ended December 31, (in millions) Operating lease income 2015 2017 2016 $ 3,613 $ 2,724 $ 2,081 Operating lease income is recognized on a straight-line basis over the lease term. Noninterest expense Other expense Other income Other expense on the Firm's Consolidated statements of income included the following: Legal expense/(benefit) FDIC-related expense 2017 2016 2015 $ (35) $ (317) $ 2,969 1,492 1,296 Year ended December 31, (in millions) Card income is earned primarily by CCB and CB. See Note 31 for segment results. The Firm typically makes payments to the co-brand credit card partners based on the cost of partners' marketing activities and loyalty program rewards provided to credit cardholders, new account originations and sales volumes. Payments to partners based on marketing efforts undertaken by the partners are expensed by the Firm as incurred and reported as noninterest expense. Payments for partner rewards are reported as a reduction of card income when incurred. Payments to partners based on new credit card account originations are accounted for as direct loan origination costs and are deferred and recognized as a reduction of card income on a straight-line basis over a 12- month period. Payments to partners based on sales volumes are reported as a reduction of card income when the related interchange income is earned. Notes to consolidated financial statements All other commissions and fees 1,289 1,324 1,435 Total commissions and fees 3,528 3,475 3,739 Total asset management, administration and commissions $ 15,377 $ 14,591 $ 15,509 (a) The Firm receives other asset management fees for services that are ancillary to investment management services, including commissions earned on sales or distribution of mutual funds to clients. These fees are recorded as revenue at the time the service is rendered or, in the case of certain distribution fees based on the underlying fund's asset value and/or investor redemption, recorded over time as the investor remains in the fund or upon investor redemption. (b) The Firm receives administrative fees predominantly from custody, securities lending, fund services and securities clearance fees. These fees are recorded as revenue over the period in which the related service is provided. (c) The Firm acts as a broker, facilitating its clients' purchase and sale of securities and other financial instruments. It collects and recognizes brokerage commissions as revenue upon occurrence of the client transaction. The Firm reports certain costs paid to third-party clearing houses and exchanges net against commission revenue. Asset management, administration and commissions are earned primarily by AWM, CIB, CCB, and CB. See Note 31 for segment results. Mortgage fees and related income This revenue category primarily reflects CCB's Home Lending production and servicing revenue, including fees and income derived from mortgages originated with the intent to sell; mortgage sales and servicing including losses related to the repurchase of previously sold loans; the impact of risk-management activities associated with the mortgage pipeline, warehouse loans and MSRs; and revenue related to any residual interests held from mortgage securitizations. This revenue category also includes gains and losses on sales and lower of cost or fair value adjustments for mortgage loans held-for-sale, as well as changes in fair value for mortgage loans originated with the intent to sell and measured at fair value under the fair value option. Changes in the fair value of MSRS are reported in mortgage fees and related income. For a further discussion of MSRs, see Note 15. Net interest income from mortgage loans is recorded in interest income. Card income This revenue category includes interchange income from credit and debit cards and fees earned from processing card transactions for merchants, both of which are recognized when purchases are made by a cardholder. Card income also includes annual and other lending fees and costs, which are deferred and recognized on a straight-line basis over a 12-month period. Certain Chase credit card products offer the cardholder the ability to earn points based on account activity, which the cardholder can choose to redeem for cash and non-cash rewards. The cost to the Firm related to these proprietary rewards programs varies based on multiple factors including the terms and conditions of the rewards programs, cardholder activity, cardholder reward redemption rates and cardholder reward selections. The Firm maintains a liability for its obligations under its rewards programs and reports the current-period cost as a reduction of card income. Credit card revenue sharing agreements The Firm has contractual agreements with numerous co- brand partners that grant the Firm exclusive rights to issue co-branded credit card products and market them to the customers of such partners. These partners endorse the co- brand credit card programs and provide their customer or member lists to the Firm. The partners may also conduct marketing activities and provide rewards redeemable under their own loyalty programs that the Firm will grant to co- brand credit cardholders based on account activity. The terms of these agreements generally range from five to ten years. JPMorgan Chase & Co./2017 Annual Report 193 1,227 481 194 Note 7 Interest income and Interest expense 2,265 Securities borrowed (b) (37) (332) 4,219 All other interest-earning assets(c) 1,863 1,863 875 1,250 652 Deposits with banks Total interest income 2,327 1,592 (532) Interest expense Interest bearing deposits $ 2,857 $ 1,356 $ 1,252 Federal funds purchased and securities loaned or sold under repurchase agreements 1,611 1,089 609 $ 64,372 $ 55,901 $ 50,973 agreements purchased under resale Federal funds sold and securities Interest income and interest expense are recorded in the Consolidated statements of income and classified based on the nature of the underlying asset or liability. The following table presents the components of interest income and interest expense: Year ended December 31, (in millions) Interest Income Loans 2017 2016 2015 $ 41,008 $ 36,634 $ 33,134 Taxable securities 5,535 5,538 Non-taxable securities (a) 1,847 1,766 6,550 1,706 Total securities 7,382 7,304 8,256 Trading assets 7,610 7,292 6,621 JPMorgan Chase & Co./2017 Annual Report $ (19) - Part D subsidy subsidy plans (in millions) Part D pension Year ended December 31, Medicare Medicare benefit Defined OPEB before The following table presents benefit payments expected to be paid, which include the effect of expected future service, for the years indicated. The OPEB medical and life insurance payments are net of expected retiree contributions. Estimated future benefit payments (a) Substantially all are participating and non-participating annuity contracts. 1,957 - $ - $ 102 $ $ 1,855 $ $ COLI policies 2018 U.S. OPEB plan $ $ (141) $ (141) $ JPMorgan Chase & Co./2017 Annual Report 200 2 235 4,925 Years 2023-2027 55 960 2022 57 944 2021 1 60 927 2020 1 63 922 2019 1 65 926 396 $ - $ U.S. OPEB plan Year ended December 31, 2017 U.S. defined benefit pension plan Annuity contracts and other (a) (in millions) Changes in level 3 fair value measurements using significant unobservable inputs Notes to consolidated financial statements 199 JPMorgan Chase & Co./2017 Annual Report The assets of the U.S. OPEB plan consisted of $600 million and $0 million in cash and cash equivalents classified in level 1 of the valuation hierarchy and $2.2 billion and $2.0 billion of COLI policies classified in level 3 of the valuation hierarchy at December 31, 2017 and 2016, respectively. (e) At December 31, 2017 and 2016, excludes $4.4 billion and $4.2 billion of certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient, which are not required to be classified in the fair value hierarchy, $377 million and $130 million of defined benefit pension plan receivables for investments sold and dividends and interest receivables, $561 million and $203 million of defined benefit pension plan payables for investments purchased, and $26 million and $21 million of other liabilities, respectively. (d) Other consists primarily of money market funds and participating and non-participating annuity contracts. Money market funds are primarily classified within level 1 of the fair value hierarchy given they are valued using market observable prices. Participating and non-participating annuity contracts are classified within level 3 of the fair value hierarchy due to a lack of market mechanisms for transferring each policy and surrender restrictions. (b) Unfunded commitments to purchase limited partnership investments for the plans were $605 million and $735 million for 2017 and 2016, respectively. (c) Corporate debt securities include debt securities of U.S. and non-U.S. corporations. $ (208) (208) $ $ - $ (208) (208) $ $ 13,723 396 $ 3,849 9,478 $ $ 14 $ Actual return on plan assets Fair value, (a) At December 31, 2017 and 2016, common/collective trust funds primarily included a mix of short-term investment funds, domestic and international equity investments (including index) and real estate funds. balance $ - $ (157) $ Beginning 539 $ U.S. defined benefit pension plan Annuity contracts and other (a) Year ended December 31, 2016 2,157 $ - $ - $ $ - $ 200 $ 1,957 $ COLI policies - 310 $ - $ 1 $ (87) $ - $ 3: 396 $ Ending balance Fair value, Transfers in and/or out of level 3 net Purchases, sales and settlements, Unrealized gains/(losses) Realized gains/(losses) 811 17 7,311 52 1 Asset-backed securities: 32 1 1 15 Collateralized loan obligations 52 6,500 2,601 Non-U.S. government debt securities - Certificates of deposit 33 276 26 31 2,207 20 20 949 1,652 7 Corporate debt securities 1 2 1 373 1,882 41 3,706 40 4,275 205 38 4,070 Commercial U.S. government securities Mortgage-backed securities Held-to-maturity securities 276 Available-for-sale equity securities 63,273 276 12,792 201 50,481 Total available-for-sale debt securities 24 4,241 4 720 20 3,521 Other 477 11 203 355 Non-U.S. Commercial U.S U.S. government agencies Residential: Mortgage-backed securities: Total gross unrealized losses Total fair value Gross unrealized losses Fair value Gross unrealized losses Fair value December 31, 2017 (in millions) Available-for-sale debt securities 12 months or more Less than 12 months Securities with gross unrealized losses The following tables present the fair value and gross unrealized losses for the investment securities portfolio by aging category at December 31, 2017 and 2016. Securities impairment Notes to consolidated financial statements 33 JPMorgan Chase & Co./2017 Annual Report (c) Included total U.S. government-sponsored enterprise obligations with amortized cost of $22.0 billion and $25.6 billion at December 31, 2017 and 2016, respectively, which were mortgage-related. (b) Prior period amounts have been revised to conform with the current period presentation. (a) Includes total U.S. government-sponsored enterprise obligations with a fair value of $45.8 billion for the years ended December 31, 2017 and 2016, which were predominantly mortgage-related. $ 289,780 5,120 $ 1,938 $ 286,598 $ $ 250,877 671 Total mortgage-backed securities U.S. Treasury and government agencies Obligations of U.S. states and municipalities $ 46,585 207 8,908 148 37,677 5 863 1 335 4 528 1 266 1,834 1 - 14 1,708 9 596 5 1,112 335 43,748 $ 196 $ 7,711 $ 139 $ 36,037 $ 266 5,588 474 Total mortgage-backed securities Non-U.S. government debt securities - Certificates of deposit 184 7,270 3 55 181 7,215 Obligations of U.S. states and municipalities 796 23,543 796 23,543 U.S. Treasury and government agencies 529 37,100 43 3,543 486 33,557 Total mortgage-backed securities 20 3,406 3 1,078 17 Corporate debt securities 4,436 36 421 1,509 71,053 Total available-for-sale debt securities 45 2,731 39 1,992 6 739 Other 26 6,029 24 2,328 5,263 766 Collateralized loan obligations Asset-backed securities: 152 22 1,626 20 829 2 797 45 4,857 9 2 74 Commercial 886 75,851 $ 382 $ 17,010 $ $ 289 58,841 $ Total securities with gross unrealized losses $ 194 12,578 106 4,218 88 8,360 Total held-to-maturity securities 80 2,715 71 2,131 9 584 Obligations of U.S. states and municipalities 114 9,863 35 2,087 79 7,776 671 204 JPMorgan Chase & Co./2017 Annual Report December 31, 2016 (in millions) Available-for-sale debt securities Mortgage-backed securities: 7 886 28 2,446 22 1,073 6 1,373 $ 246,474 $ 5,074 $ 30,362 $ 11 $ 506 $ $ 7 463 $ Total gross unrealized losses Total fair value Gross unrealized losses Fair value Gross unrealized losses 12 months or more Securities with gross unrealized losses Fair value Less than 12 months Non-U.S. U.S.(a) U.S. government agencies Residential: 29,856 $ Total securities 477 291 8,193 U.S(b) Residential: $ 64,005 474 1,112 $ $ 70,280 $ 63,367 $ 335 736 $ $ 69,879 $ U.S. government agencies (a) Mortgage-backed securities: Available-for-sale debt securities December 31, (in millions) value Fair Gross Gross unrealized unrealized gains losses Amortized cost Fair value Gross unrealized losses Gross unrealized gains Amortized cost 2016 2017 The amortized cost and estimated fair value of the investment securities portfolio were as follows for the dates indicated. gains and losses, after any applicable hedge accounting adjustments, are reported as net increases or decreases to AOCI. The specific identification method is used to determine realized gains and losses on AFS securities, which are included in securities gains/(losses) on the Consolidated statements of income. HTM debt securities, which management has the intent and ability to hold until maturity, are carried at amortized cost on the Consolidated balance sheets. For both AFS and HTM debt securities, purchase discounts or premiums are generally amortized into interest income over the contractual life of the security. Securities are classified as trading, AFS or HTM. Securities classified as trading assets are discussed in Note 2. Predominantly all of the Firm's AFS and HTM securities are held by Treasury and CIO in connection with its asset- liability management activities. At December 31, 2017, the investment securities portfolio consisted of debt securities with an average credit rating of AA+ (based upon external ratings where available, and where not available, based primarily upon internal ratings which correspond to ratings as defined by S&P and Moody's). AFS securities are carried at fair value on the Consolidated balance sheets. Unrealized 185 14 8,364 8,171 1,492 86,589 86,672 355 1,141 85,886 Total mortgage-backed securities 9,104 20 122 9,002 5,025 5 - 98 Commercial 6,200 7 158 6,049 3,003 1 122 2,882 Non-U.S. 8,243 28 100 4,932 529 Note 10 Securities 202 15,828 ΝΑ 40.76 17,493 $ 66.36 72,733 $ ΝΑ Exercisable, December 31 Outstanding, December 31 405.47 (13) ΝΑ ΝΑ 55.82 (54) 63.34 (2,030) Canceled Forfeited 40.50 (12,816) 57.80 (32,961) Exercised or vested 90.94 109 84.30 26,017 40.00 3.4 $1,169,470 3.3 1,070,212 The total fair value of RSUs that vested during the years ended December 31, 2017, 2016 and 2015, was $2.9 billion, $2.2 billion and $2.8 billion, respectively. The total intrinsic value of options exercised during the years ended December 31, 2017, 2016 and 2015, was $651 million, $338 million and $335 million, respectively. 64 70 190 $ 26 $ 20 $ 18 2015 2016 2017 Year ended December 31, (in millions) Cash received for options exercised Tax benefit The following table sets forth the cash received from the exercise of stock options under all share-based incentive arrangements, and the actual income tax benefit related to tax deductions from the exercise of the stock options. Effective January 1, 2016, the Firm adopted new accounting guidance related to employee share-based payments. As a result of the adoption of this new guidance, all excess tax benefits (including tax benefits from dividends or dividend equivalents) on share-based payment awards are recognized within income tax expense in the Consolidated statements of income. In prior years these tax benefits were recorded as increases to additional paid-in capital. Income tax benefits related to share-based incentive arrangements recognized in the Firm's Consolidated statements of income for the years ended December 31, 2017, 2016 and 2015, were $1.0 billion, $916 million and $746 million, respectively. Cash flows and tax benefits At December 31, 2017, approximately $704 million (pretax) of compensation expense related to unvested awards had not yet been charged to net income. That cost is expected to be amortized into compensation expense over a weighted-average period of 1 year. The Firm does not capitalize any compensation expense related to share-based compensation awards to employees. JPMorgan Chase & Co./2017 Annual Report $ 2,070 $ 1,940 $1,987 894 945 Total noncash compensation expense related to employee share-based incentive plans Accrual of estimated costs of share- based awards to be granted in future periods including those to full-career eligible employees $ 1,046 $ 1,109 $ 1,125 Cost of prior grants of RSUs, PSUs and SARS that are amortized over their applicable vesting periods 2015 2016 2017 Year ended December 31, (in millions) The Firm recognized the following noncash compensation expense related to its various employee share-based incentive plans in its Consolidated statements of income. Compensation expense 878 87,552 U.S. Treasury and government agencies (a) 22,510 Commercial 30,511 37 638 29,910 28,095 40 558 27,577 U.S. government agencies (c) Mortgage-backed securities Held-to-maturity debt securities 926 238,891 1,647 12 4,108 236,430 202,225 12,103 3,961 198,741 Total available-for-sale securities 914 547 - 547 Available-for-sale equity securities 237,965 5,783 1 74 5,710 1,012 50,168 48,652 194 1,113 47,733 Total held-to-maturity debt securities 14,724 125 374 14,475 14,847 80 1,647 554 Obligations of U.S. states and municipalities 36,165 166 638 35,693 33,805 114 559 33,360 Total mortgage-backed securities 5,654 129 5,783 14,373 4,096 235,516 6,967 836 34,497 27,294 32 426 26,900 Non-U.S. government debt securities 106 106 59 59 Certificates of deposit 31,592 45 184 30,284 32,338 33 1,881 30,490 Obligations of U.S. states and municipalities 44,101 796 75 44,822 22,745 31 266 1,492 50,889 35,288 Asset-backed securities: 45 62 6,950 27,401 26 75 27,352 20,996 8,817 201,678 477 3,961 198,194 Total available-for-sale debt securities 24 Corporate debt securities 77 Other 1 69 20,928 Collateralized loan obligations 4,958 22 64 4,916 2,757 1 101 2,657 8,764 138 than-temporary when there is an adverse change in expected cash flows. For AFS equity securities, the Firm considers a decline in fair value to be other-than-temporary if it is probable that the Firm will not recover its cost basis. Potential OTTI is considered using a variety of factors, including the length of time and extent to which the market value has been less than cost; adverse conditions specifically related to the industry, geographic area or financial condition of the issuer or underlying collateral of a security; payment structure of the security; changes to the rating of the security by a rating agency; the volatility of the fair value changes; and the Firm's intent and ability to hold the security until recovery. 1,647 (a) Prior period amounts were revised to conform with the current period presentation. (b) Includes securities-for-securities lending transactions of $9.2 billion and $9.1 billion at December 31, 2017 and 2016, respectively, accounted for at fair value, where the Firm is acting as lender. These amounts are presented within accounts payable and other liabilities on the Consolidated balance sheets. Transfers not qualifying for sale accounting At December 31, 2017 and 2016, the Firm held $1.5 billion and $5.9 billion, respectively, of financial assets for which the rights have been transferred to third parties; however, the transfers did not qualify as a sale in accordance with U.S. GAAP. These transfers have been recognized as collateralized financing transactions. The transferred assets are recorded in trading assets and loans, and the corresponding liabilities are recorded predominantly in short-term borrowings on the Consolidated balance sheets. 210 JPMorgan Chase & Co./2017 Annual Report 45,599 $ 46,471 2,068 $ 2,116 4.26% 4.75% -% Average yield(b) 65 Fair value $ 66 $ - $ Amortized cost Total held-to-maturity securities 4.66% 4.72% 14,847 12,715 14,373 12,288 $ 2,019 $ 2,067 4.30% 4.74% -% Average yield (b) 22,451 4,617 2,877 402,465 21,064 402,465 $ 22,451 Remaining contractual maturity of the agreements 2017 (in millions) Overnight and continuous Total securities sold under repurchase agreements $ Total securities loaned and other(b) 166,425 $ 22,876 Up to 30 days 156,434 $ 30 - 90 days Greater than 90 days 65 Total 41,611 $ 2,328 33,748 $ 1,649 398,218 27,228 Remaining contractual maturity of the agreements 2016 (in millions) Overnight and continuous Total securities sold under repurchase agreements Total securities loaned and other(b) $ Up to 30 days 140,318 $ 157,860 $ 13,586 1,371 30 - 90 days 55,621 $ Greater than 90 days 48,666 $ Total 375 15,529 Fair value 66 19,644 $ 5,365 5,367 3.03% Average yield (b) Fair value $ Amortized cost Total available-for-sale securities 0.71% 547 547 0.71% -% 547 $ 547 $ -% $ -% Average yield(b) Fair value $ Amortized cost Available-for-sale equity securities 3.14% 3.66% 2.28% $ 19,868 47,300 47,922 $ Amortized cost Obligations of U.S. states and municipalities 3.27% 33,805 33,360 $ 33,311 33,756 3.27% 2.88% 49 $ 49 $ -% $ -% Fair value $ $ Amortized Cost Mortgage-backed securities(a) Held-to-maturity debt securities 3.13% 3.65% 2.28% 1.86% 202,225 198,741 126,432 $ 129,068 Average yield (b) 24,442 27,228 $ 398,218 $ $ (250,505) $ (8,814) 198,103 $ 105,112 (188,502) $ (76,805) 9,601 28,307 Liabilities Securities sold under repurchase agreements $ Securities loaned and other(a) 398,218 $ 27,228 (250,505) $ (8,814) 147,713 $ 18,414 (129,178) $ (18,151) 18,535 263 December 31, (in millions) Gross amounts Amounts netted on the Consolidated balance sheets 2016 Amounts presented on the Consolidated balance sheets (b) Amounts not nettable on the Consolidated balance sheets(c) Net amounts (d) Assets Securities purchased under resale agreements $ Securities borrowed 480,735 $ 96,409 (250,832) $ 229,903 $ 96,409 448,608 $ 113,926 $ Securities purchased under resale agreements Securities borrowed Assets 3.66% 3.69% (a) As of December 31, 2017, mortgage-backed securities issued by Fannie Mae exceeded 10% of JPMorgan Chase's total stockholders' equity; the amortized cost and fair value of such securities was $55.1 billion and $56.0 billion, respectively. (b) Average yield is computed using the effective yield of each security owned at the end of the period, weighted based on the amortized cost of each security. The effective yield considers the contractual coupon, amortization of premiums and accretion of discounts, and the effect of related hedging derivatives. Taxable-equivalent amounts are used JPMorgan Chase & Co./2017 Annual Report 207 Notes to consolidated financial statements where applicable and reflect the estimated impact of the enactment of the Tax Cuts and Jobs Act ("TCJA"). The effective yield excludes unscheduled principal prepayments; and accordingly, actual maturities of securities may differ from their contractual or expected maturities as certain securities may be prepaid. (c) Includes securities with no stated maturity. Substantially all of the Firm's U.S. residential MBS and collateralized mortgage obligations are due in 10 years or more, based on contractual maturity. The estimated weighted-average life, which reflects anticipated future prepayments, is approximately six years for agency residential MBS, three years for agency residential collateralized mortgage obligations and three years for nonagency residential collateralized mortgage obligations. Note 11 - Securities financing activities JPMorgan Chase enters into resale agreements, repurchase agreements, securities borrowed transactions and securities loaned transactions (collectively, “securities financing agreements") primarily to finance the Firm's inventory positions, acquire securities to cover short positions, accommodate customers' financing needs, and settle other securities obligations. Securities financing agreements are treated as collateralized financings on the Firm's Consolidated balance sheets. Resale and repurchase agreements are generally carried at the amounts at which the securities will be subsequently sold or repurchased. Securities borrowed and securities loaned transactions are generally carried at the amount of cash collateral advanced or received. Where appropriate under applicable accounting guidance, resale and repurchase agreements with the same counterparty are reported on a net basis. For further discussion of the offsetting of assets and liabilities, see Note 1. Fees received and paid in connection with securities financing agreements are recorded in interest income and interest expense on the Consolidated statements of income. (222,413) $ (66,822) The Firm has elected the fair value option for certain securities financing agreements. For further information regarding the fair value option, see Note 3. The securities financing agreements for which the fair value option has been elected are reported within securities purchased under resale agreements, securities loaned or sold under repurchase agreements, and securities borrowed on the Consolidated balance sheets. Generally, for agreements carried at fair value, current-period interest accruals are recorded within interest income and interest expense, with changes in fair value reported in principal transactions revenue. However, for financial instruments containing embedded derivatives that would be separately accounted for in accordance with accounting guidance for hybrid instruments, all changes in fair value, including any interest elements, are reported in principal transactions revenue. to credit and liquidity risk. To manage these risks, the Firm monitors the value of the underlying securities (predominantly high-quality securities collateral, including government-issued debt and agency MBS) that it has received from or provided to its counterparties compared to the value of cash proceeds and exchanged collateral, and either requests additional collateral or returns securities or collateral when appropriate. Margin levels are initially established based upon the counterparty, the type of underlying securities, and the permissible collateral, and are monitored on an ongoing basis. In resale agreements and securities borrowed transactions, the Firm is exposed to credit risk to the extent that the value of the securities received is less than initial cash principal advanced and any collateral amounts exchanged. In repurchase agreements and securities loaned transactions, credit risk exposure arises to the extent that the value of underlying securities exceeds the value of the initial cash principal advanced, and any collateral amounts exchanged. Additionally, the Firm typically enters into master netting agreements and other similar arrangements with its counterparties, which provide for the right to liquidate the underlying securities and any collateral amounts exchanged in the event of a counterparty default. It is also the Firm's policy to take possession, where possible, of the securities underlying resale agreements and securities borrowed transactions. For further information regarding assets pledged and collateral received in securities financing agreements, see Note 28. As a result of the Firm's credit risk mitigation practices with respect to resale and securities borrowed agreements as described above, the Firm did not hold any reserves for credit impairment with respect to these agreements as of December 31, 2017 and 2016. 208 JPMorgan Chase & Co./2017 Annual Report The table below summarizes the gross and net amounts of the Firm's securities financing agreements, as of December 31, 2017, and 2016. When the Firm has obtained an appropriate legal opinion with respect to the master netting agreement with a counterparty and where other relevant netting criteria under U.S. GAAP are met, the Firm nets, on the Consolidated balance sheets, the balances outstanding under its securities financing agreements with the same counterparty. In addition, the Firm exchanges securities and/or cash collateral with its counterparties; this collateral also reduces the economic exposure with the counterparty. Such collateral, along with securities financing balances that do not meet all these relevant netting criteria under U.S. GAAP, is presented as “Amounts not nettable on the Consolidated balance sheets," and reduces the "Net amounts" presented below, if the Firm has an appropriate legal opinion with respect to the master netting agreement with the counterparty. Where a legal opinion has not been either sought or obtained, the securities financing balances are presented gross in the "Net amounts" below, and related collateral does not reduce the amounts presented. December 31, (in millions) Gross amounts Amounts netted on the Consolidated balance sheets 2017 Amounts presented on the Consolidated balance sheets(b) Amounts not nettable on the Consolidated balance sheets(c) Net amounts (d) Securities financing transactions expose the Firm primarily 7,490 29,587 Liabilities Securities sold under repurchase agreements Securities sold Securities loaned and other(b) under repurchase agreements Securities loaned and other(b) $ 13,100 $ $ 14,034 $ 2,972 6,224 1,594 4,173 agreements 177,581 185,145 1,557 170,196 2,485 2,491 149,008 1,279 14,231 287 18,140 108 3,508 7,721 13,479 14 201,678 Securities sold under repurchase 2017 Securities loaned and other (a) $ 402,465 $ 22,451 (250,832) $ 151,633 $ 22,451 (133,300) $ (22,177) 18,333 274 (a) Includes securities-for-securities lending transactions of $9.2 billion and $9.1 billion at December 31, 2017 and 2016, respectively, accounted for at fair value, where the Firm is acting as lender. These amounts are presented within accounts payable and other liabilities in the Consolidated balance sheets. (b) Includes securities financing agreements accounted for at fair value. At December 31, 2017 and 2016, included securities purchased under resale agreements of $14.7 billion and $21.5 billion, respectively, and securities sold under agreements to repurchase of $697 million and $687 million, respectively. There were $3.0 billion of securities borrowed at December 31, 2017 and there were no securities borrowed at December 31, 2016. There were no securities loaned accounted for at fair value in either period. (c) In some cases, collateral exchanged with a counterparty exceeds the net asset or liability balance with that counterparty. In such cases, the amounts reported in this column are limited to the related asset or liability with that counterparty. (d) Includes securities financing agreements that provide collateral rights, but where an appropriate legal opinion with respect to the master netting agreement has not been either sought or obtained. At December 31, 2017 and 2016, included $7.5 billion and $4.8 billion, respectively, of securities purchased under resale agreements; $25.5 billion and $27.1 billion, respectively, of securities borrowed; $16.5 billion and $15.9 billion, respectively, of securities sold under agreements to repurchase; and $29 million and $90 million, respectively, of securities loaned and other. JPMorgan Chase & Co./2017 Annual Report 209 2016 Notes to consolidated financial statements December 31, (in millions) Mortgage-backed securities: U.S. government agencies (a) Residential nonagency Commercial - nonagency U.S. Treasury and government agencies (a) Obligations of U.S. states and municipalities Non-U.S.government debt Corporate debt securities Asset-backed securities Equity securities Total Gross liability balance The tables below present as of December 31, 2017 and 2016 the types of financial assets pledged in securities financing agreements and the remaining contractual maturity of the securities financing agreements. 128,521 198,194 125,885 $ Changes in the credit loss component of credit-impaired debt securities (a) Excludes realized losses on securities sold of $6 million, $24 million and $5 million for the years ended December 31, 2017, 2016 and 2015, respectively that had been previously reported as an OTTI loss due to the intention to sell the securities. (28) $ (22) $ (7) $ (21) (27) (7) (1) (1) Credit losses recognized in income Securities the Firm intends to sell(a) Total OTTI losses recognized in income 202 141 (66) (22) (28) (7) (127) (232) (1,072) $ 401 $ 351 $ 1,013 2015 2016 2017 OTTI losses The cumulative credit loss component, including any changes therein, of OTTI losses that have been recognized in income related to AFS debt securities was not material as of and during the years ended December 31, 2017, 2016 and 2015. 206 JPMorgan Chase & Co./2017 Annual Report Contractual maturities and yields 86,672 85,886 $ 79,051 79,667 6,294 708 3 $ 6,134 $ 698 $ 3 Net securities gains/(losses) $ Due after 10 years(c) Due after five years through 10 years Due after one year through five years Due in one year or less Fair value U.S. Treasury and government agencies Average yield (b) Fair value Amortized cost Mortgage-backed securities (a) Available-for-sale debt securities By remaining maturity December 31, 2017 (in millions) The following table presents the amortized cost and estimated fair value at December 31, 2017, of JPMorgan Chase's investment securities portfolio by contractual maturity. Total OTTI losses(a) Realized losses Realized gains 125 4,702 166 8,733 15 441 151 8,292 129 5,604 15 441 114 - 5,163 3,129 - 37 3,129 Total securities with gross unrealized losses $ Total held-to-maturity securities Obligations of U.S. states and municipalities Total mortgage-backed securities Commercial U.S. government agencies Mortgage-backed securities Held-to-maturity debt securities Available-for-sale equity securities 37 4.76% - 125 Year ended December 31, (in millions) The following table presents realized gains and losses and OTTI from AFS securities that were recognized in income. Securities gains and losses For equity securities, OTTI losses are recognized in earnings if the Firm intends to sell the security. In other cases the Firm considers the relevant factors noted above, as well as the Firm's intent and ability to retain its investment for a period of time sufficient to allow for any anticipated recovery in market value, and whether evidence exists to support a realizable value equal to or greater than the cost basis. Any impairment loss on an equity security is equal to the full difference between the cost basis and the fair value of the security. The Firm's cash flow evaluations take into account the factors noted above and expectations of relevant market and economic data as of the end of the reporting period. For securities issued in a securitization, the Firm estimates cash flows considering underlying loan-level data and structural features of the securitization, such as subordination, excess spread, overcollateralization or other forms of credit enhancement, and compares the losses projected for the underlying collateral ("pool losses") against the level of credit enhancement in the securitization structure to determine whether these features are sufficient to absorb the pool losses, or whether a credit loss exists. The Firm also performs other analyses to support its cash flow projections, such as first-loss analyses or stress scenarios. from the securities are evaluated to determine if a credit loss exists. In the event of a credit loss, only the amount of impairment associated with the credit loss is recognized in income. Amounts relating to factors other than credit losses are recorded in OCI. Notes to consolidated financial statements 205 For AFS debt securities, the Firm recognizes OTTI losses in earnings if the Firm has the intent to sell the debt security, or if it is more likely than not that the Firm will be required to sell the debt security before recovery of its amortized cost basis. In these circumstances the impairment loss is equal to the full difference between the amortized cost basis and the fair value of the securities. For debt securities in an unrealized loss position that the Firm has the intent and ability to hold, the expected cash flows to be received Granted JPMorgan Chase & Co./2017 Annual Report AFS debt and equity securities and HTM debt securities in unrealized loss positions are analyzed as part of the Firm's ongoing assessment of OTTI. For most types of debt securities, the Firm considers a decline in fair value to be other-than-temporary when the Firm does not expect to recover the entire amortized cost basis of the security. For beneficial interests in securitizations that are rated below "AA" at their acquisition, or that can be contractually prepaid or otherwise settled in such a way that the Firm would not recover substantially all of its recorded investment, the Firm considers an impairment to be other- Other-than-temporary impairment 4,702 The Firm has recognized unrealized losses on securities that it intends to sell as OTTI. The Firm does not intend to sell any of the remaining securities with an unrealized loss in AOCI as of December 31, 2017, and it is not likely that the Firm will be required to sell these securities before recovery of their amortized cost basis. Except for the securities for which credit losses have been recognized in income, the Firm believes that the securities with an unrealized loss in AOCI are not other-than-temporarily impaired as of December 31, 2017. (a) Prior period amounts have been revised to conform with the current period presentation. 1,938 291 13,435 96,591 $ 153 $ 12,544 $ $ 1,785 84,047 $ 15 441 276 12,994 Gross unrealized losses 83,156 2.10% 3.35% 3.60% 3.07% 2,757 154 1,255 1,197 151 2,657 145 1,203 $ $ 1,159 150 $ Asset-backed securities Average yield (b) Fair value Amortized cost Corporate debt securities 1.73% -% 1.19% 1.55% 27,294 8,427 26,900 8,215 $ - $ 13,665 $ 13,845 3.58% 3.22% 3.54% $ 47,300 $ 47,922 19,644 $ 19,868 1.86% 3.03% Average yield (b) $ 5,365 5,367 Fair value $ Amortized cost Total available-for-sale debt securities Average yield(b) Fair value Amortized cost 5,022 3.09% 2.43% 2.58% 29,813 13,380 13,080 3,353 2.14% -% 29,692 $ 13,274 13,046 $ $ 3,372 $ 2.36% Average yield (b) Fair value $ $ 1,265 $ 750 $ 73 $ Amortized cost Obligations of U.S. states and municipalities Average yield (b) Amortized cost 1.91% 1.76% 28,402 $ 1.96% 5,143 17,542 22,510 $ 5,013 $ 17,437 -% 1.72% 60 $ 60 3.32% 22,745 3.10% 30,490 72 5,020 $ Amortized cost Non-U.S. government debt securities 0.50% 59 59 -% -% -% 59 $ - $ - $ - $ 0.50% 59 Fair value $ Fair value Amortized cost Certificates of deposit 5.43% 5.50% 5.40% 3.28% 1.78% Average yield (b) 32,338 30,177 1,324 765 Average yield (b) 40.65 47,733 57.15 Generally, compensation expense for RSUs and PSUs is measured based on the number of units granted multiplied by the stock price at the grant date, and for employee stock options and SARS, is measured at the grant date using the Black-Scholes valuation model. Compensation expense for these awards is recognized in net income as described previously. The following table summarizes JPMorgan Chase's RSUs, PSUs, employee stock options and SARS activity for 2017. RSUS, PSUs, employee stock options and SARS activity Notes to consolidated financial statements 201 JPMorgan Chase & Co./2017 Annual Report In January 2008, the Firm awarded to its Chairman and Chief Executive Officer up to 2 million SARS. The terms of this award are distinct from, and more restrictive than, other equity grants regularly awarded by the Firm. On July 15, 2014, the Compensation & Management Development Committee and Board of Directors determined that all requirements for the vesting of the 2 million SAR awards had been met and thus, the awards became exercisable. The SARS, which had an expiration date of January 2018, were exercised by Mr. Dimon in October 2017 at the exercise price of $39.83 per share (the price of JPMorgan Chase common stock on the date of grant). The Firm's policy for issuing shares upon settlement of employee share-based incentive awards is to issue either new shares of common stock or treasury shares. During 2017, 2016 and 2015, the Firm settled all of its employee share-based awards by issuing treasury shares. The Firm separately recognizes compensation expense for each tranche of each award, net of estimated forfeitures, as if it were a separate award with its own vesting date. Generally, for each tranche granted, compensation expense is recognized on a straight-line basis from the grant date until the vesting date of the respective tranche, provided that the employees will not become full-career eligible during the vesting period. For awards with full-career eligibility provisions and awards granted with no future substantive service requirement, the Firm accrues the estimated value of awards expected to be awarded to employees as of the grant date without giving consideration to the impact of post-employment restrictions. For each tranche granted to employees who will become full-career eligible during the vesting period, compensation expense is recognized on a straight-line basis from the grant date until the earlier of the employee's full-career eligibility date or the vesting date of the respective tranche. Under the LTI Plans, stock options and stock appreciation rights ("SARS") have generally been granted with an exercise price equal to the fair value of JPMorgan Chase's common stock on the grant date. The Firm periodically grants employee stock options to individual employees. There were no material grants of stock options or SARS in 2017, 2016 and 2015. SARS generally expire ten years after the grant date. Once the PSUs have vested, the shares of common stock that are delivered, after applicable tax withholding, must be held for an additional two-year period, typically for a total combined vesting and holding period of five years from the grant date. In 2017, 2016 and 2015, JPMorgan Chase granted long- term share-based awards to certain employees under its LTIP, as amended and restated effective May 19, 2015. Under the terms of the LTIP, as of December 31, 2017, 67 million shares of common stock were available for issuance through May 2019. The LTIP is the only active plan under which the Firm is currently granting share-based incentive awards. In the following discussion, the LTIP, plus prior Firm plans and plans assumed as the result of acquisitions, are referred to collectively as the “LTI Plans,” and such plans constitute the Firm's share-based incentive plans. RSUs are awarded at no cost to the recipient upon their grant. Generally, RSUs are granted annually and vest at a rate of 50% after two years and 50% after three years and are converted into shares of common stock as of the vesting date. In addition, RSUs typically include full-career eligibility provisions, which allow employees to continue to vest upon voluntary termination based on age or service-related requirements, subject to post-employment and other restrictions. All RSU awards are subject to forfeiture until vested and contain clawback provisions that may result in cancellation under certain specified circumstances. Generally, RSUs entitle the recipient to receive cash payments equivalent to any dividends paid on the underlying common stock during the period the RSUs are outstanding and, as such, are considered participating securities as discussed in Note 22. Employee share-based awards Note 9 Employee share-based incentives 48,652 30,267 $ RSUS/PSUS Options/SARS In January 2017 and 2016, the Firm's Board of Directors approved the grant of performance share units ("PSUs") to members of the Firm's Operating Committee under the variable compensation program for performance years 2016 and 2015. PSUs are subject to the Firm's achievement of specified performance criteria over a three-year period. The number of awards that vest can range from zero to 150% of the grant amount. The awards vest and are converted into shares of common stock in the quarter after the end of the performance period, which is generally three years. In addition, dividends are notionally reinvested in the Firm's common stock and will be delivered only in respect of any earned shares. Weighted- 81,707 $ Year ended December 31, 2017 value (in years) Outstanding, January 1 intrinsic contractual life exercise price Number of awards Aggregate remaining Weighted-average average Weighted- average grant date fair value Number of units (in thousands, except weighted-average data, and where otherwise stated) 6,205 6,618 371 295 6,983 6,323 6,306 7,967 677 632 5,834 4,109 51,690 $216,496 $ 192,486 1,439 1,772 5,548 5,367 All other(f) Total retained loans 47,915 8,264 9,834 59,954 57,749 7,335 $ 33,450 $ 39,063 3,595 6,680 8,395 1,229 10,772 2,021 2,225 14,529 12,997 Florida New Jersey Washington Colorado Massachusetts Arizona 9,598 7,988 $249,946 2,133 11,445 10,528 7,142 6,374 1,957 2,253 9,099 8,627 6,962 5,451 1,026 1,847 $231,549 Total 30+ day delinquency rate 2017 (c) These balances, which are 90 days or more past due, were excluded from nonaccrual loans as the loans are guaranteed by U.S government agencies. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting agreed-upon servicing guidelines. At December 31, 2017 and 2016, these balances included $1.5 billion and $2.2 billion, respectively, of loans that are no longer accruing interest based on the agreed-upon servicing guidelines. For the remaining balance, interest is being accrued at the guaranteed reimbursement rate. There were no loans that were not guaranteed by U.S. government agencies that are 90 or more days past due and still accruing interest at December 31, 2017 and 2016. (b) The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are experiencing financial difficulty. HELOCS beyond the revolving period and HELOANS have higher delinquency rates than HELOCS within the revolving period. That is primarily because the fully-amortizing payment that is generally required for those products is higher than the minimum payment options available for HELOCS within the revolving period. The higher delinquency rates associated with amortizing HELOCS and HELOANS are factored into the Firm's allowance for loan losses. Impaired loans The table below sets forth information about the Firm's residential real estate impaired loans, excluding PCI loans. These loans are considered to be impaired as they have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 13. December 31, (in millions) Impaired loans Residential mortgage 2017 2016 Home equity 2017 (a) These HELOCs are predominantly revolving loans for a 10-year period, after which time the HELOC converts to a loan with a 20-year amortization period, but also include HELOCS that allow interest-only payments beyond the revolving period. 2016 2017 2016 With an allowance $ Without an allowance (a) 4,407 $ 1,213 Total impaired loans (b)(c) $ 5,620 $ Allowance for loan losses related to impaired loans $ 62 $ Total residential real estate - excluding PCI 2.32% 2.64% 2.85 (d) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. (e) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (f) At December 31, 2017 and 2016, included mortgage loans insured by U.S. government agencies of $8.5 billion and $9.4 billion, respectively. (g) Certain loan portfolios have been reclassified. The prior period amounts have been revised to conform with the current period presentation. JPMorgan Chase & Co./2017 Annual Report 217 Notes to consolidated financial statements The following table represents the Firm's delinquency statistics for junior lien home equity loans and lines as of December 31, 2017 and 2016. December 31, (in millions except ratios) HELOCS:(a) Within the revolving period (b) Beyond the revolving period HELOANS Total Total loans 2017 2016 12,508 2016 $ $ 6,363 $ 13,532 1,371 21,266 $ 10,304 13,272 1,861 25,437 0.50% 1.27% 3.56 3.05 3.50 (a) Individual delinquency classifications include mortgage loans insured by U.S. government agencies as follows: current included $2.4 billion and $2.5 billion; 30-149 days past due included $3.2 billion and $3.1 billion; and 150 or more days past due included $2.9 billion and $3.8 billion at December 31, 2017 and 2016, respectively. (b) At December 31, 2017 and 2016, residential mortgage loans excluded mortgage loans insured by U.S. government agencies of $6.1 billion and $6.9 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. Texas $ 249,946 17,022 3 15 +A 47 $ 100 22 63 Equal to or greater than 660 Less than 660 888 36 135 48 296 332 803 177 95 221 183 398 80% to 100% and refreshed FICO scores: Equal to or greater than 660 4,369 4,026 1,676 668 19 70 +A $ 33,450 $ 39,063 $241,104 4,905 3,937 $249,946 $222,074 4,474 5,001 $231,549 0.77% 0.75% 3.17% 2.87% 1.09% 1.11% $ 4,172 $ 4,858 2,175 2,256 1,610 1,845 $ 4,172 $ 4,858 3,785 4,101 $ 37 $ 30 $ 10 $ 2,961 16,073 6,045 Less than 660 4,136 8,495 9,364 8,495 9,364 $216,496 $192,486 $ 33,450 $ 39,063 4,689 $ 1,343 6,032 $ 68 $ $231,549 $ 68,855 2,948 27,473 $ 6,582 $ 7,644 $ 75,437 $ 67,446 6,866 7,978 34,339 32,894 14,501 $ 13,126 2,521 2,947 $ 59,802 24,916 11,139 10,802 196,896 483 718 569 945 1,052 1,663 Less than 80% and refreshed FICO scores: Equal to or greater than 660 194,758 169,579 25,262 Less than 660 No FICO/LTV available U.S. government-guaranteed Total retained loans Geographic region California New York Illinois 6,952 6,759 3,850 1,259 1,650 1,689 27,317 4,380 2,486 220,020 6,987 1,236 $ 882 2,118 $ 111 $ 11,442 $ 18 24 Principal forgiveness 16 26 28 13 9 7 14 16 16 12 Other(b) 25 11 31 6 32 14 5 (a) Represents concessions granted in permanent modifications as a percentage of the number of loans permanently modified. The sum of the percentages exceeds 100% because predominantly all of the modifications include more than one type of concession. A significant portion of trial modifications include interest rate reductions and/or term or payment extensions. (b) Predominantly represents variable interest rate to fixed interest rate modifications. JPMorgan Chase & Co./2017 Annual Report 219 Notes to consolidated financial statements 33 23 19 10 8,162 7,441 Concession granted:(a) Interest rate reduction 63% 76% 71% 59% 75% 66% 60% 76% 68% Term or payment extension 72 90 81 69 83 89 70 86 86 Principal and/or interest deferred 15 16 27 Financial effects of modifications and redefaults 8,252 The following table provides information about the financial effects of the various concessions granted in modifications of residential real estate loans, excluding PCI, under the loss mitigation programs described above and about redefaults of certain loans modified in TDRs for the periods presented. The following table presents only the final financial effects of permanent modifications and does not include temporary concessions offered through trial modifications. This table also excludes Chapter 7 loans where the sole concession granted is the discharge of debt. December 31, 2.70 2.64 24 24 25 21 18 18 23 22 22 38 2.83 38 39 38 35 38 38 36 Charge-offs recognized upon permanent modification $ 2 +A $ 4 37 2.35 2.34 2.64 Residential mortgage Home equity Total residential real estate - excluding PCI (in millions, except weighted-average data and number of loans) 2017 2016 2015 2017 2016 2015 2017 2016 2015 Weighted-average interest rate of loans with interest rate reductions - before TDR Weighted-average interest rate of loans with interest rate reductions - after TDR Weighted-average remaining contractual term (in years) of loans with term or payment extensions - before TDR Weighted-average remaining contractual term (in years) of loans with term or payment extensions - after TDR 5.15% 5.59% 5.67% 4.94% 4.99% 5.20% 5.06% 5.36% 5.51% 2.99 2.93 2.79 Year ended 4,296 4,824 5,624 Interest income on impaired loans on a cash basis(a) Year ended December 31, (in millions) 2017 2016 2015 2017 2016 2015 2017 2016 2015 Interest income on impaired loans(a) Residential mortgage Home equity 5,797 $ 2,189 6,376 $ 7,697 $ 2,311 2,369 287 $ 305 $ 127 125 348 $ 128 75 $ 77 $ 87 80 $ Average impaired loans The following table presents average impaired loans and the related interest income reported by the Firm. JPMorgan Chase & Co./2017 Annual Report 5,643 $ 2,095 5,955 2,341 7,738 $ 8,296 121 $ 173 $ 189 Unpaid principal balance of impaired loans (d) Impaired loans on nonaccrual status(e) 7,741 1,743 8,285 1,755 3,701 3,847 $216,496 $ 192,486 12,132 1,032 1,116 2,775 2,871 (a) Represents collateral-dependent residential real estate loans that are charged off to the fair value of the underlying collateral less costs to sell. The Firm reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower ("Chapter 7 loans") as collateral- dependent nonaccrual TDRs, regardless of their delinquency status. At December 31, 2017, Chapter 7 residential real estate loans included approximately 12% of home equity and 15% of residential mortgages that were 30 days or more past due. (b) At December 31, 2017 and 2016, $3.8 billion and $3.4 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance with the standards of the appropriate government agency (i.e., FHA, VA, RHS) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. (c) Predominantly all residential real estate impaired loans, excluding PCI loans, are in the U.S. (d) Represents the contractual amount of principal owed at December 31, 2017 and 2016. The unpaid principal balance differs from the impaired loan balances due to various factors including charge-offs, net deferred loan fees or costs, and unamortized discounts or premiums on purchased loans. (e) As of December 31, 2017 and 2016, nonaccrual loans included $2.2 billion and $2.3 billion, respectively, of TDRS for which the borrowers were less than 90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status refer to the Loan accounting framework on pages 211-213 of this Note. 218 80 85 Total residential real estate - excluding PCI $ Residential mortgage Home equity Total residential real estate excluding PCI Year ended December 31, 2017 2016 2015 2017 2016 2015 2017 2016 2015 Number of loans approved for a trial modification 1,283 1,945 2,711 2,321 3,760 3,933 3,604 5,705 6,644 Number of loans permanently modified 2,628 3,338 3,145 The following table provides information about how residential real estate loans, excluding PCI loans, were modified under the Firm's loss mitigation programs described above during the periods presented. This table excludes Chapter 7 loans where the sole concession granted is the discharge of debt. 1,266 998 2,264 $ The U.S. Treasury's Making Home Affordable programs, as well as the Firm's proprietary modification programs, generally provide various concessions to financially troubled borrowers including, but not limited to, interest rate reductions, term or payment extensions and deferral of principal and/or interest payments that would otherwise have been required under the terms of the original agreement. 668 7,986 $ 8,687 $ 10,066 $ 414 $ 430 $ 476 $ 155 $ 157 $ 172 (a) Generally, interest income on loans modified in TDRS is recognized on a cash basis until such time as the borrower has made a minimum of six payments under the new terms, unless the loan is deemed to be collateral-dependent. Loan modifications Modifications of residential real estate loans, excluding PCI loans, are generally accounted for and reported as TDRs. There were no additional commitments to lend to borrowers whose residential real estate loans, excluding PCI loans, have been modified in TDRs. The following table presents new TDRs reported by the Firm. Year ended December 31, (in millions) 2017 2016 2015 Residential mortgage $ Home equity 373 $ 321 254 $ 385 267 401 Total residential real estate - excluding PCI $ 694 $ 639 $ Nature and extent of modifications 646 476 Total residential real estate - excluding PCI 4,525 Notes to consolidated financial statements Loan portfolio The Firm's loan portfolio is divided into three portfolio segments, which are the same segments used by the Firm to determine the allowance for loan losses: Consumer, excluding credit card; Credit card; and Wholesale. Within each portfolio segment the Firm monitors and assesses the credit risk in the following classes of loans, based on the risk characteristics of each loan class. Consumer, excluding credit card(a) Residential real estate - excluding PCI • Residential mortgage (b) Home equity(c) Other consumer loans Auto(d) • Consumer & Business Banking (d)(e) • Student 388 • Home equity Credit card • Credit card loans • Wholesale(f) Commercial and industrial Real estate • Financial institutions 213 JPMorgan Chase & Co./2017 Annual Report The Firm recognizes foreclosed property upon receiving assets in satisfaction of a loan (e.g., by taking legal title or physical possession). For loans collateralized by real property, the Firm generally recognizes the asset received at foreclosure sale or upon the execution of a deed in lieu of foreclosure transaction with the borrower. Foreclosed assets are reported in other assets on the Consolidated balance sheets and initially recognized at fair value less costs to sell. Each quarter the fair value of the acquired property is reviewed and adjusted, if necessary, to the lower of cost or fair value. Subsequent adjustments to fair value are charged/credited to noninterest revenue. Operating expense, such as real estate taxes and maintenance, are charged to other expense. The Firm acquires property from borrowers through loan restructurings, workouts, and foreclosures. Property acquired may include real property (e.g., residential real estate, land, and buildings) and commercial and personal property (e.g., automobiles, aircraft, railcars, and ships). Loan origination fees or costs and purchase price discounts or premiums are deferred in a contra loan account until the related loan is sold. The deferred fees or costs and discounts or premiums are an adjustment to the basis of the loan and therefore are included in the periodic determination of the lower of cost or fair value adjustments and/or the gain or loss recognized at the time of sale. Held-for-sale loans are subject to the nonaccrual policies described above. Because held-for-sale loans are recognized at the lower of cost or fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. Loans at fair value Loans used in a market-making strategy or risk managed on a fair value basis are measured at fair value, with changes in fair value recorded in noninterest revenue. Interest income on these loans is accrued and recognized based on the contractual rate of interest. Changes in fair value are recognized in noninterest revenue. Loan origination fees are recognized upfront in noninterest revenue. Loan origination costs are recognized in the associated expense category as incurred. Because these loans are recognized at fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. See Note 3 for further information on the Firm's elections of fair value accounting under the fair value option. See Note 2 and Note 3 for further information on loans carried at fair value and classified as trading assets. PCI loans PCI loans held-for-investment are initially measured at fair value. PCI loans have evidence of credit deterioration since the loan's origination date and therefore it is probable, at acquisition, that all contractually required payments will not be collected. Because PCI loans are initially measured at fair value, which includes an estimate of future credit losses, no allowance for loan losses related to PCI loans is recorded at the acquisition date. See page 223 of this Note for information on accounting for PCI loans subsequent to their acquisition. • 212 Loan classification changes Loans in the held-for-investment portfolio that management decides to sell are transferred to the held-for-sale portfolio at the lower of cost or fair value on the date of transfer. Credit-related losses are charged against the allowance for loan losses; non-credit related losses such as those due to changes in interest rates or foreign currency exchange rates are recognized in noninterest revenue. In the event that management decides to retain a loan in the held-for-sale portfolio, the loan is transferred to the held-for-investment portfolio at the lower of cost or fair value on the date of transfer. These loans are subsequently assessed for impairment based on the Firm's allowance methodology. For a further discussion of the methodologies used in establishing the Firm's allowance for loan losses, see Note 13. Loan modifications The Firm seeks to modify certain loans in conjunction with its loss-mitigation activities. Through the modification, JPMorgan Chase grants one or more concessions to a borrower who is experiencing financial difficulty in order to minimize the Firm's economic loss and avoid foreclosure or repossession of the collateral, and to ultimately maximize payments received by the Firm from the borrower. The concessions granted vary by program and by borrower- specific characteristics, and may include interest rate reductions, term extensions, payment deferrals, principal forgiveness, or the acceptance of equity or other assets in lieu of payments. Such modifications are accounted for and reported as TDRs. A loan that has been modified in a TDR is generally considered to be impaired until it matures, is repaid, or is otherwise liquidated, regardless of whether the borrower performs under the modified terms. In certain limited cases, the effective interest rate applicable to the modified loan is at or above the current market rate at the time of the restructuring. In such circumstances, and assuming that the loan subsequently performs under its modified terms and the Firm expects to collect all contractual principal and interest cash flows, the loan is disclosed as impaired and as a TDR only during the year of the modification; in subsequent years, the loan is not disclosed as an impaired loan or as a TDR so long as repayment of the restructured loan under its modified terms is reasonably assured. Loans, except for credit card loans, modified in a TDR are generally placed on nonaccrual status, although in many cases such loans were already on nonaccrual status prior to modification. These loans may be returned to performing status (the accrual of interest is resumed) if the following criteria are met: (i) the borrower has performed under the modified terms for a minimum of six months and/or six payments, and (ii) the Firm has an expectation that repayment of the modified loan is reasonably assured based on, for example, the borrower's debt capacity and level of future earnings, collateral values, LTV ratios, and other current market considerations. In certain limited and well- defined circumstances in which the loan is current at the modification date, such loans are not placed on nonaccrual status at the time of modification. Because loans modified in TDRs are considered to be impaired, these loans are measured for impairment using the Firm's established asset-specific allowance methodology, which considers the expected re-default rates for the modified loans. A loan modified in a TDR generally remains subject to the asset-specific allowance methodology throughout its remaining life, regardless of whether the loan is performing and has been returned to accrual status and/or the loan has been removed from the impaired loans disclosures (i.e., loans restructured at market rates). For further discussion of the methodology used to estimate the Firm's asset-specific allowance, see Note 13. Foreclosed property JPMorgan Chase & Co./2017 Annual Report Interest income on loans held-for-sale is accrued and recognized based on the contractual rate of interest. Government agencies • Other(g) Prime mortgage 924,838 (b) 124 - 3,099 2,508 3,351 2,508 $ 149,511 $ 408,505 $ 930,697 December 31, 2016 (in millions) Retained $ 372,681 Consumer, excluding credit card $ 364,406 Held-for-sale $ Total Wholesale $ 402,898 Credit card (a) 149,387 Subprime mortgage • Option ARMS (a) Includes loans held in CCB, prime mortgage and home equity loans held in AWM and prime mortgage loans held in Corporate. (b) Predominantly includes prime (including option ARMS) and subprime loans. (c) Includes senior and junior lien home equity loans. (d) Includes certain business banking and auto dealer risk-rated loans that apply the wholesale methodology for determining the allowance for loan losses; these loans are managed by CCB, and therefore, for consistency in presentation, are included with the other consumer loan classes. (e) Predominantly includes Business Banking loans. (f) Includes loans held in CIB, CB, AWM and Corporate. Excludes prime mortgage and home equity loans held in AWM and prime mortgage loans held in Corporate. Classes are internally defined and may not align with regulatory definitions. (g) Includes loans to: individuals; SPEs; and private education and civic organizations. For more information on SPES, see Note 14. • The following tables summarize the Firm's loan balances by portfolio segment. (in millions) Retained Held-for-sale At fair value Total Consumer, excluding credit card $ 372,553 128 $ December 31, 2017 At fair value Held-for-sale loans are measured at the lower of cost or fair value, with valuation changes recorded in noninterest revenue. For consumer loans, the valuation is performed on a portfolio basis. For wholesale loans, the valuation is performed on an individual loan basis. For commercial real estate loans, collateral values are generally based on appraisals from internal and external valuation sources. Collateral values are typically updated every six to twelve months, either by obtaining a new appraisal or by performing an internal analysis, in accordance with the Firm's policies. The Firm also considers both borrower- and market-specific factors, which may result in obtaining appraisal updates or broker price opinions at more frequent intervals. 72 51 33 6 7 13 66 44 20 Principal forgiven 85 53 22 27 23 10 58 30 12 Balance of loans that redefaulted within one year of permanent modification(a) $ 124 Note 12 - Loans JPMorgan Chase & Co./2017 Annual Report 220 At December 31, 2017 and 2016, the Firm had non-PCI residential real estate loans, excluding those insured by U.S. government agencies, with a carrying value of $787 million and $932 million, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. Active and suspended foreclosure At December 31, 2017, the weighted-average estimated remaining lives of residential real estate loans, excluding PCI loans, permanently modified in TDRs were 14 years for residential mortgage and 10 years for home equity. The estimated remaining lives of these loans reflect estimated prepayments, both voluntary and involuntary (i.e., foreclosures and other forced liquidations). (a) Represents loans permanently modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The dollar amounts presented represent the balance of such loans at the end of the reporting period in which such loans defaulted. For residential real estate loans modified in TDRs, payment default is deemed to occur when the loan becomes two contractual payments past due. In the event that a modified loan redefaults, it is probable that the loan will ultimately be liquidated through foreclosure or another similar type of liquidation transaction. Redefaults of loans modified within the last 12 months may not be representative of ultimate redefault levels. 154 $ Principal deferred 138 $ 180 21 $ 40 56 $ $ 133 98 $ $ $ Loans held-for-sale 15 5 Nonaccrual loans are those on which the accrual of interest has been suspended. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status and considered nonperforming when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest has been in default for a period of 90 days or more, unless the loan is both well-secured and in the process of collection. A loan is determined to be past due when the minimum payment is not received from the borrower by the contractually specified due date or for certain loans (e.g., residential real estate loans), when a monthly payment is due and unpaid for 30 days or more. Finally, collateral-dependent loans are typically maintained on nonaccrual status. On the date a loan is placed on nonaccrual status, all interest accrued but not collected is reversed against interest income. In addition, the amortization of deferred amounts is suspended. Interest income on nonaccrual loans may be recognized as cash interest payments are received (i.e., on a cash basis) if the recorded loan balance is deemed fully collectible; however, if there is doubt regarding the ultimate collectibility of the recorded loan balance, all interest cash receipts are applied to reduce the carrying value of the loan (the cost recovery method). For consumer loans, application of this policy typically results in the Firm recognizing interest income on nonaccrual consumer loans on a cash basis. A loan may be returned to accrual status when repayment is reasonably assured and there has been demonstrated performance under the terms of the loan or, if applicable, the terms of the restructured loan. As permitted by regulatory guidance, credit card loans are generally exempt from being placed on nonaccrual status; accordingly, interest and fees related to credit card loans continue to accrue until the loan is charged off or paid in full. However, the Firm separately establishes an allowance, which is offset against loans and charged to interest income, for the estimated uncollectible portion of accrued and billed interest and fee income on credit card loans. The allowance is established with a charge to interest income and is reported as an offset to loans. Allowance for loan losses The allowance for loan losses represents the estimated probable credit losses inherent in the held-for-investment loan portfolio at the balance sheet date and is recognized on the balance sheet as a contra asset, which brings the recorded investment to the net carrying value. Changes in the allowance for loan losses are recorded in the provision for credit losses on the Firm's Consolidated statements of income. See Note 13 for further information on the Firm's accounting policies for the allowance for loan losses. Charge-offs Consumer loans, other than risk-rated business banking and auto loans, and PCI loans, are generally charged off or charged down to the net realizable value of the underlying collateral (i.e., fair value less costs to sell), with an offset to the allowance for loan losses, upon reaching specified stages of delinquency in accordance with standards established by the FFIEC. Residential real estate loans and non-modified credit card loans are generally charged off no later than 180 days past due. Scored auto, student and modified credit card loans are charged off no later than 120 days past due. Certain consumer loans will be charged off or charged down to their net realizable value earlier than the FFIEC charge- off standards in certain circumstances as follows: Loans modified in a TDR that are determined to be collateral-dependent. Loans to borrowers who have experienced an event that suggests a loss is either known or highly certain are subject to accelerated charge-off standards (e.g., residential real estate and auto loans are charged off within 60 days of receiving notification of a bankruptcy filing). Auto loans upon repossession of the automobile. JPMorgan Chase & Co./2017 Annual Report 211 Notes to consolidated financial statements Other than in certain limited circumstances, the Firm typically does not recognize charge-offs on government- guaranteed loans. Wholesale loans, risk-rated business banking loans and risk- rated auto loans are charged off when it is highly certain that a loss has been realized, including situations where a loan is determined to be both impaired and collateral- dependent. The determination of whether to recognize a charge-off includes many factors, including the prioritization of the Firm's claim in bankruptcy, expectations of the workout/restructuring of the loan and valuation of the borrower's equity or the loan collateral. When a loan is charged down to the estimated net realizable value, the determination of the fair value of the collateral depends on the type of collateral (e.g., securities, real estate). In cases where the collateral is in the form of liquid securities, the fair value is based on quoted market prices or broker quotes. For illiquid securities or other financial assets, the fair value of the collateral is estimated using a discounted cash flow model. For residential real estate loans, collateral values are based upon external valuation sources. When it becomes likely that a borrower is either unable or unwilling to pay, the Firm obtains a broker's price opinion of the home based on an exterior-only valuation ("exterior opinions"), which is then updated at least every six months thereafter. As soon as practicable after the Firm receives the property in satisfaction of a debt (e.g., by taking legal title or physical possession), the Firm generally obtains an appraisal based on an inspection that includes the interior of the home ("interior appraisals"). Exterior opinions and interior appraisals are discounted based upon the Firm's experience with actual liquidation values as compared with the estimated values provided by exterior opinions and interior appraisals, considering state-specific factors. Nonaccrual loans Interest income on performing loans held-for-investment, other than PCI loans, is accrued and recognized as interest income at the contractual rate of interest. Purchase price discounts or premiums, as well as net deferred loan fees or costs, are amortized into interest income over the contractual life of the loan to produce a level rate of return. Interest income Loans held-for-investment (other than PCI loans) Originated or purchased loans held-for-investment, other than PCI loans, are recorded at the principal amount outstanding, net of the following: charge-offs; interest applied to principal (for loans accounted for on the cost recovery method); unamortized discounts and premiums; and net deferred loan fees or costs. Credit card loans also include billed finance charges and fees net of an allowance for uncollectible amounts. $ 3 $ 4 $ 1 $ 1 $ $ 11 The accounting for a loan depends on management's strategy for the loan, and on whether the loan was credit- impaired at the date of acquisition. The Firm accounts for loans based on the following categories: • • • Originated or purchased loans held-for-investment (i.e., "retained"), other than PCI loans Loans held-for-sale Loans at fair value PCI loans held-for-investment The following provides a detailed accounting discussion of these loan categories: Loan accounting framework Total Residential real estate - PCI 238 33,450 39,063 Other consumer loans Auto 66,242 65,814 Consumer & Business Banking (a) 25,789 24,307 Student(a) 7,057 Residential real estate - PCI Home equity 10,799 Prime mortgage 6,479 2,609 10,689 12,902 7,602 2,941 12,234 Subprime mortgage Home equity $ 216,496 $ 192,486 Residential mortgage (a) Residential real estate - excluding PCI 305 (8) (12) 1 41 26 34 $ (93) Option ARMS $ $ 340 JPMorgan Chase & Co./2017 Annual Report 215 Notes to consolidated financial statements Consumer, excluding credit card, loan portfolio Consumer loans, excluding credit card loans, consist primarily of residential mortgages, home equity loans and lines of credit, auto loans, consumer and business banking loans and student loans, with a focus on serving the prime consumer credit market. The portfolio also includes home equity loans secured by junior liens, prime mortgage loans with an interest-only payment period, and certain payment- option loans that may result in negative amortization. The table below provides information about retained consumer loans, excluding credit card, by class. In 2017, the Firm sold its student loan portfolio. December 31, (in millions) 2017 2016 245 231 Total retained loans (a) Certain loan portfolios have been reclassified. The prior period amounts have been revised to conform with the current period presentation. Equal to or greater than 660 Less than 660 101% to 125% and refreshed FICO scores: Residential mortgage (g) Home equity 2017 2016 2017 2016 2017 2016 $208,713 $184,133 $ 32,391 $ 37,941 4,234 3,828 671 3,549 Greater than 125% and refreshed FICO scores: Current estimated LTV ratios (d)(e) Nonaccrual loans 90 or more days past due and government guaranteed (c) Delinquency rates are a primary credit quality indicator for consumer loans. Loans that are more than 30 days past due provide an early warning of borrowers who may be experiencing financial difficulties and/or who may be unable or unwilling to repay the loan. As the loan continues to age, it becomes more clear whether the borrower is likely either unable or unwilling to pay. In the case of residential real estate loans, late-stage delinquencies (greater than 150 days past due) are a strong indicator of loans that will ultimately result in a foreclosure or similar liquidation transaction. In addition to delinquency rates, other credit quality indicators for consumer loans vary based on the class of loan, as follows: • • • For residential real estate loans, including both non-PCI and PCI portfolios, the current estimated LTV ratio, or the combined LTV ratio in the case of junior lien loans, is an indicator of the potential loss severity in the event of default. Additionally, LTV or combined LTV ratios can provide insight into a borrower's continued willingness to pay, as the delinquency rate of high-LTV loans tends to be greater than that for loans where the borrower has equity in the collateral. The geographic distribution of the loan collateral also provides insight as to the credit quality of the portfolio, as factors such as the regional economy, home price changes and specific events such as natural disasters, will affect credit quality. The borrower's current or “refreshed" FICO score is a secondary credit-quality indicator for certain loans, as FICO scores are an indication of the borrower's credit payment history. Thus, a loan to a borrower with a low FICO score (less than 660 ) is considered to be of higher risk than a loan to a borrower with a higher FICO score. Further, a loan to a borrower with a high LTV ratio and a low FICO score is at greater risk of default than a loan to a borrower that has both a high LTV ratio and a high FICO score. For scored auto and scored business banking loans, geographic distribution is an indicator of the credit performance of the portfolio. Similar to residential real estate loans, geographic distribution provides insights into the portfolio performance based on regional economic activity and events. Risk-rated business banking and auto loans are similar to wholesale loans in that the primary credit quality indicators are the risk rating that is assigned to the loan and whether the loans are considered to be criticized and/or nonaccrual. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information about borrowers' ability to fulfill their obligations. For further information about risk-rated wholesale loan credit quality indicators, see page 228 of this Note. $ JPMorgan Chase & Co./2017 Annual Report $ 372,553 $ 364,406 Residential real estate - excluding PCI loans Residential real estate - excluding PCI loans December 31, (in millions, except ratios) Loan delinquency(a) Current 30-149 days past due 150 or more days past due Total retained loans % of 30+ days past due to total retained loans (b) The following table provides information by class for residential real estate - excluding retained PCI loans. (126) $ 216 2016 (in millions) Purchases Sales Retained loans reclassified to held-for-sale 2017 Consumer, excluding credit card Credit card Wholesale Total 3,461 (a)(b) 1,799 $ 5,260 3,405 11,063 14,468 6,340 (c) 1,229 7,569 Year ended December 31, Retained loans reclassified to held-for-sale Sales Purchases 2015 Credit card(a) 141,711 105 Wholesale $ 383,790 Total $ 889,907 (b) 2,285 2,628 2,230 2016 2,230 $ 141,816 $ 388,305 $ 894,765 (a) Includes accrued interest and fees net of an allowance for the uncollectible portion of accrued interest and fee income. (b) Loans (other than PCI loans and those for which the fair value option has been elected) are presented net of unamortized discounts and premiums and net deferred loan fees or costs. These amounts were not material as of December 31, 2017 and 2016. 214 The following table provides information about the carrying value of retained loans purchased, sold and reclassified to held- for-sale during the periods indicated. This table excludes loans recorded at fair value. The Firm manages its exposure to credit risk on an ongoing basis. Selling loans is one way that the Firm reduces its credit exposures. Year ended December 31, (in millions) $ 364,644 Consumer, excluding credit card JPMorgan Chase & Co./2017 Annual Report Wholesale Total $ 2,154 9,188 $ 7,433 642 14,287 2,235 (a) Purchases predominantly represent the Firm's voluntary repurchase of certain delinquent loans from loan pools as permitted by Government National Mortgage Association ("Ginnie Mae") guidelines. The Firm typically elects to repurchase these delinquent loans as it continues to service them and/or manage the foreclosure process in accordance with applicable requirements of Ginnie Mae, FHA, RHS, and/or VA. The following table provides information about gains and losses on loan sales, including lower of cost or fair value adjustments, on loan sales by portfolio segment. Year ended December 31, (in millions) 2017 Net gains/(losses) on sales of loans (including lower of cost or fair value adjustments)(a) Consumer, excluding credit card (b) Credit card Wholesale Total net gains/(losses) on sales of loans (including lower of cost or fair value adjustments) (a) Excludes sales related to loans accounted for at fair value. Credit card (b) Includes amounts related to the Firm's student loan portfolio which was sold in 2017. Wholesale 79 (b) Excludes purchases of retained loans sourced through the correspondent origination channel and underwritten in accordance with the Firm's standards. Such purchases were $23.5 billion, $30.4 billion and $50.3 billion for the years ended December 31, 2017, 2016 and 2015, respectively. (c) Includes the Firm's student loan portfolio which was sold in 2017. 5,279 (a)(b) 5,099 1,514 $ $ 4,116 (a)(b) 6,368 321 $ $ 1,448 Total 5,564 8,739 2,381 15,107 $ Year ended December 31, (in millions) Purchases Sales Retained loans reclassified to held-for-sale 2015 Consumer, excluding credit card 2,702 Credit card $ $ 228 Without an allowance(a) $ $ $ 9 93 $ 78 $ 124 $ 1,170 $ 1,127 $ 414 $ $ 1,398 $ 1,541 $ 60 138 $ 87 211 $ 93 $ 9 $ $ With an allowance 168 $ 180 70 76 238 $ 256 Total impaired loans 2016 Wholesale impaired loans and loan modifications 2016 $ 1,509 358 143 $ 0.42% 136 $ 998 0.94% 200 0.12% 0.19% Wholesale impaired loans consist of loans that have been placed on nonaccrual status and/or that have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 13. The table below sets forth information about the Firm's wholesale impaired loans. December 31, (in millions) Impaired loans Commercial and industrial 2017 Real estate Financial institutions agencies Other Total retained loans 2016 2017 2016 2017 2016 2017 2016 2017 2017 $ 1,440 577 $ 1,867 (c) $ 2,017 (c) Certain loan modifications are considered to be TDRS as they provide various concessions to borrowers who are experiencing financial difficulty. All TDRs are reported as impaired loans in the tables above. TDRs were $614 million and $733 million as of December 31, 2017 and 2016. $ 2017 2016 2015 Commercial and industrial $ Real estate 1,145 $ 164 1,480 $ 217 453 250 20 13 13 Financial institutions Government agencies Other Total(a) $ 231 1,560 $ 213 1,923 $ 129 845 (a) The related interest income on accruing impaired loans and interest income recognized on a cash basis were not material for the years ended December 31, 2017, 2016 and 2015. 230 JPMorgan Chase & Co./2017 Annual Report Year ended December 31, (in millions) The following table presents the Firm's average impaired loans for the years ended 2017, 2016 and 2015. (c) Based upon the domicile of the borrower, largely consists of loans in the U.S. (b) Represents the contractual amount of principal owed at December 31, 2017 and 2016. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs; interest payments received and applied to the carrying value; net deferred loan fees or costs; and unamortized discount or premiums on purchased loans. 404 $ 258 $ 11 $ 18 $ 4 $ 3 $ $ $ 42 $ 63 Allowance for loan losses related to impaired loans $ 461 Unpaid principal balance of impaired loans(b) 1,604 1,754 201 295 94 284 2,154 12 - 255 2,345 (a) When the discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged-off and/or there have been interest payments received and applied to the loan balance. $ 342 Government Current and less than 30 days past due and still accruing 92 0.26% 609 371 439 309 381 230 804 559 Less than 660 3,074 1,851 558 316 214 119 442 221 1,860 1,195 Equal to or greater than 660 80% to 100% and refreshed FICO scores: 619 320 144 71 729 353 1,469 83 2,233 Equal to or greater than 660 149 391 319 750 577 NO FICO/LTV available 9,898 9,305 3,783 3,499 1,645 1,608 2,287 2,103 2,183 2,095 Less than 660 18,316 16,693 6,754 6,113 919 895 3,967 3,551 6,676 6,134 Lower than 80% and refreshed FICO scores: 177 43 3335 $ 6 $ 4 $ $ 69 33 $ Equal to or greater than 660 Greater than 125% and refreshed FICO scores: Current estimated LTV ratios (based on unpaid principal balance) (c) (d) 9.82% 10.13% 11.73% 11.34% $36,971 $31,617 2,086 1,584 917 689 $10,898 $12,546 $ 3,606 16.67% 17.42% 10.32% 10.20% 5.83% 6.79% 2 $ 3 7 6 $ 12 135 75 84 20 52 12 42 256 132 Less than 660 16 555 274 Equal to or greater than 660 101% to 125% and refreshed FICO scores: 105 66 18 9 31 20 17 16 39 21 Less than 660 $ 45 $ 94 $ 470 585 1,515 57 Maryland 723 633 346 307 110 98 173 149 94 79 Massachusetts 1,016 866 401 336 125 110 210 178 280 242 New Jersey 1,000 883 282 64 249 129 132 589 520 314 280 56 51 142 123 77 66 Virginia 614 525 181 156 68 60 124 106 241 203 Arizona 620 550 267 232 145 144 178 161 226 501 428 1,306 1,137 Florida $17,293 $20,322 $ 7,128 $ 6,225 $ 899 $ 797 $ 4,396 $ 3,716 $ 7,899 $ 6,555 California Geographic region (based on unpaid principal balance) $31,617 $36,971 $12,546 $10,898 $ 3,606 $ 3,197 $ 7,627 $ 6,502 $13,192 $11,020 Total unpaid principal balance 1,903 296 332 878 1,026 200 314 273 Illinois 1,198 966 290 238 68 61 167 135 673 % of 30+ days past due to total loans 532 2,286 2,022 711 628 363 330 515 457 697 607 New York 3,165 2,739 Washington $ 3,197 $ 7,627 $ 6,502 2,209 2,221 1,195 1,424 3,374 3,350 1,758 2,017 3,984 3,916 3,979 4,195 4,078 4,023 2,954 2,916 7,041 7,013 4,426 $ 5,032 $ 7,975 $ 8,445 $ Criticized nonaccrual 1,383 Criticized performing 1,307 2,194 $ 24,307 $ 25,789 $ 65,814 $ 66,242 $ 4,341 4,515 29,547 30,051 979 849 1,814 1,656 623 721 2,031 2,044 1,343 1,357 1,567 1,418 1,402 1,380 2,105 Noncriticized Loans by risk ratings (b) Total retained loans 12 7 120 or more days past due 23,920 247 213 773 584 30-119 days past due $ 25,454 $ 65,029 $ 65,651 $ 2016 2017 Consumer & Business Banking(c) 2016 2017 Auto Current Loan delinquency (in millions, except ratios) December 31, The table below provides information for other consumer retained loan classes, including auto and business banking loans. This table excludes student loans that were sold in 2017. Other consumer loans 122 140 Total retained loans $ All other Louisiana New Jersey Michigan Ohio Arizona Florida Illinois New York Texas California Geographic region 287 $ 283 141 Nonaccrual loans(a) 1.59% 1.30% 1.19% 0.89% % of 30+ days past due to total retained loans 24,307 $ 25,789 65,814 $ $ 66,242 214 All other 13,899 201 17,938 49 79 150 829 2016 $12,234 2017 $10,689 $ 2,941 2016 Total PCI Option ARMS Subprime mortgage 2017 $ 2,609 $ 7,602 $ 6,479 863 $10,799 $12,902 1,433 1,133 Related allowance for loan losses (b) Carrying value(a) 2016 Prime mortgage 2017 December 31, The table below sets forth information about the Firm's consumer, excluding credit card, PCI loans. - Residential real estate – PCI loans Home equity 2016 2017 (in millions, except ratios) Notes to consolidated financial statements 2017 $30,576 2,225 223 2016 $35,679 2,311 Current $11,020 $13,192 Total loans 240 176 451 1,543 1,620 555 547 $33,342 $28,413 $11,074 $ 9,662 $ 3,005 361 381 336 336 327 291 478 392 150 or more days past due 356 30-149 days past due $ 2,640 $ 6,840 $ 5,839 $12,423 $10,272 Loan delinquency (based on unpaid principal balance) JPMorgan Chase & Co./2017 Annual Report The liquidation of PCI loans, which may include sales of loans, receipt of payment in full from the borrower, or foreclosure, results in removal of the loans from the underlying PCI pool. When the amount of the liquidation proceeds (e.g., cash, real estate), if any, is less than the unpaid principal balance of the loan, the difference is first applied against the PCI pool's nonaccretable difference for principal losses (i.e., the lifetime credit loss estimate established as a purchase accounting adjustment at the acquisition date). When the nonaccretable difference for a particular loan pool has been fully depleted, any excess of the unpaid principal balance of the loan over the liquidation proceeds is written off against the PCI pool's allowance for loan losses. Write-offs of PCI loans also include other adjustments, primarily related to interest forgiveness modifications. Because the Firm's PCI loans are accounted for at a pool level, the Firm does not recognize charge-offs of PCI loans when they reach specified stages of delinquency (i.e., unlike non-PCI consumer loans, these loans are not charged off based on FFIEC standards). The PCI portfolio affects the Firm's results of operations primarily through: (i) contribution to net interest margin; (ii) expense related to defaults and servicing resulting from the liquidation of the loans; and (iii) any provision for loan losses. The PCI loans acquired in the Washington Mutual transaction were funded based on the interest rate characteristics of the loans. For example, variable-rate loans were funded with variable-rate liabilities and fixed- rate loans were funded with fixed-rate liabilities with a similar maturity profile. A net spread will be earned on the declining balance of the portfolio, which is estimated as of December 31, 2017, to have a remaining weighted-average life of 9 years. If the timing and/or amounts of expected cash flows on PCI loan pools were determined not to be reasonably estimable, no interest would be accreted and the loan pools would be reported as nonaccrual loans; however, since the timing and amounts of expected cash flows for the Firm's PCI consumer loan pools are reasonably estimable, interest is being accreted and the loan pools are being reported as performing loans. 298 $ $ Total impaired loans (b)(c) 26 Without an allowance(a) 614 272 $ $ 2016 2017 With an allowance Impaired loans December 31, (in millions) The following table sets forth information about the Firm's other consumer impaired loans, including risk-rated business banking and auto loans that have been placed on nonaccrual status, and loans that have been modified in TDRS. Other consumer impaired loans and loan modifications Notes to consolidated financial statements 221 JPMorgan Chase & Co./2017 Annual Report (a) There were no loans that were 90 or more days past due and still accruing interest at December 31, 2017, and December 31, 2016. (b) For risk-rated business banking and auto loans, the primary credit quality indicator is the risk rating of the loan, including whether the loans are considered to be criticized and/or nonaccrual. (c) Certain loan portfolios have been reclassified. The prior period amounts have been revised to conform with the current period presentation. 217 213 94 9 816 791 16,858 $ 30 644 Allowance for loan losses related to impaired loans $ 73 $ The excess of cash flows expected to be collected over the carrying value of the underlying loans is referred to as the accretable yield. This amount is not reported on the Firm's Consolidated balance sheets but is accreted into interest income at a level rate of return over the remaining estimated lives of the underlying pools of loans. On a quarterly basis, the Firm estimates the total cash flows (both principal and interest) expected to be collected over the remaining life of each pool. These estimates incorporate assumptions regarding default rates, loss severities, the amounts and timing of prepayments and other factors that reflect then-current market conditions. Probable decreases in expected cash flows (i.e., increased credit losses) trigger the recognition of impairment, which is then measured as the present value of the expected principal loss plus any related forgone interest cash flows, discounted at the pool's effective interest rate. Impairments are recognized through the provision for credit losses and an increase in the allowance for loan losses. Probable and significant increases in expected cash flows (e.g., decreased credit losses, the net benefit of modifications) would first reverse any previously recorded allowance for loan losses with any remaining increases recognized prospectively as a yield adjustment over the remaining estimated lives of the underlying loans. The impacts of (i) prepayments, (ii) changes in variable interest rates, and (iii) any other changes in the timing of expected cash flows are generally recognized prospectively as adjustments to interest income. The Firm continues to modify certain PCI loans. The impact of these modifications is incorporated into the Firm's quarterly assessment of whether a probable and significant change in expected cash flows has occurred, and the loans continue to be accounted for and reported as PCI loans. In evaluating the effect of modifications on expected cash flows, the Firm incorporates the effect of any forgone interest and also considers the potential for redefault. The Firm develops product-specific probability of default estimates, which are used to compute expected credit losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment based upon industry-wide data. The Firm also considers its own historical loss experience to-date based on actual redefaulted modified PCI loans. PCI loans are initially recorded at fair value at acquisition. PCI loans acquired in the same fiscal quarter may be aggregated into one or more pools, provided that the loans have common risk characteristics. A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. With respect to the Washington Mutual transaction, all of the consumer PCI loans were aggregated into pools of loans with common risk characteristics. Purchased credit-impaired loans JPMorgan Chase & Co./2017 Annual Report 222 (b) Additional commitments to lend to borrowers whose loans have been modified in TDRS as of December 31, 2017 and 2016 were immaterial. (a) The impact of these modifications was not material to the Firm for the years ended December 31, 2017 and 2016. 226 72 362 102 $ $ $ 2016 TDRS on nonaccrual status December 31, (in millions) Loans modified in TDRs (a)(b) Certain other consumer loan modifications are considered to be TDRS as they provide various concessions to borrowers who are experiencing financial difficulty. All of these TDRs are reported as impaired loans. The following table provides information about the Firm's other consumer loans modified in TDRs. New TDRs were not material for the years ended December 31, 2017 and 2016. Loan modifications (d) Represents the contractual amount of principal owed at December 31, 2017 and 2016. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs, interest payments received and applied to the principal balance, net deferred loan fees or costs and unamortized discounts or premiums on purchased loans. (a) When discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged off and/or there have been interest payments received and applied to the loan balance. (b) Predominantly all other consumer impaired loans are in the U.S. (c) Other consumer average impaired loans were $427 million, $635 million and $566 million for the years ended December 31, 2017, 2016 and 2015, respectively. The related interest income on impaired loans, including those on a cash basis, was not material for the years ended December 31, 2017, 2016 and 2015. 508 268 Impaired loans on nonaccrual status 753 402 Unpaid principal balance of impaired loans (d) 119 2017 $ Total unpaid principal balance 1,547 -% 0.53% 0.59% 0.94% 0.74% 6.35% 4.45% loans total retained criticized to % of total $105,135 $402,898 $383,790 $113,698 $ 16,380 $ 15,509 $ 40,074 $35,578 $105,802 $ 113,648 $120,895 $119,969 loans Total retained 93,867 91,217 9,777 10,486 445 369 0.04% 13,283 11,284 0.44% 1.71% $ 44,112 69,586 $ 3,726 12,654 12,603 $ 2,906 $ 16,790 $15,147 23,284 20,431 $ 3,302 102,500 $ 3,101 110,547 90,332 $ 28,470 $ 30,563 91,499 Total U.S. Total non-U.S. distribution (a) geographic Loans by 0.51 0.43 0.24 0.21 0.03 0.19 0.12 1.23 1.13 retained loans loans to total % of nonaccrual 2.43% 0.40% $ 38,776 66,359 17,153 55,208 369 11,075 13,071 16,155 14,335 47,531 46,558 Noncriticized grade: Noninvestment- $311,681 $289,923 $ 95,358 $103,212 $ 15,935 $ 15,140 $24,294 $ 26,791 $ 98,467 $ 88,649 $ 68,071 $ 65,687 Investment- grade Loans by risk ratings 2016 2017 2016 2017 2016 2017 439 15,181 9,988 84,321 51,898 grade noninvestment- Total 1,954 1,734 254 239 9 2 200 136 1,491 1,357 nonaccrual Criticized 7,353 5,162 163 259 798 210 200 - 6 710 6,186 3,983 performing Criticized 84,560 9,360 $ 95,379 307,519 $ 91,514 292,276 Total retained loans $105,135 $402,898 $383,790 $113,698 $ 15,509 $ 16,380 $ 40,074 $35,578 $105,802 $120,895 $ 113,648 $119,969 1,954 1,734 254 239 9 2 200 136 1,491 1,357 Total retained loans nonaccrual Criticized 132 141 19 2 4 4 21 (a) The U.S. and non-U.S. distribution is determined based predominantly on the domicile of the borrower. (b) The credit quality of wholesale loans is assessed primarily through ongoing review and monitoring of an obligor's ability to meet contractual obligations rather than relying on the past due status, which is generally a lagging indicator of credit quality. 15 (c) Represents loans that are considered well-collateralized and therefore still accruing interest. JPMorgan Chase & Co./2017 Annual Report 57 $ 0.08% 44 $ 0.06% % of criticized nonaccrual to total real estate retained loans $ 0.74% 846 36,051 $ 33,659 $ 113,648 $ 105,802 355 0.98% 459 1.36% 0.75% 0.63% $ 77,597 $ 72,143 $ 491 539 Total real estate loans 2017 2016 2016 2017 2016 2017 Criticized nonaccrual % of criticized to total real estate retained loans Criticized Real estate retained loans (in millions, except ratios) December 31, Other Commercial Multifamily The following table presents additional information on the real estate class of loans within the Wholesale portfolio for the periods indicated. Exposure consists primarily of secured commercial loans, of which multifamily is the largest segment. Multifamily lending finances acquisition, leasing and construction of apartment buildings, and includes exposure to real estate investment trusts ("REITs"). Other commercial lending largely includes financing for acquisition, leasing and construction, largely for office, retail and industrial real estate, and includes exposure to REITs. Included in real estate loans is $10.8 billion and $9.2 billion as of December 31, 2017 and 2016, respectively, of construction and development exposure consisting of loans originally purposed for construction and development, general purpose loans for builders, as well as loans for land subdivision and pre-development. Notes to consolidated financial statements 229 (d) Other includes individuals, SPES, holding companies, and private education and civic organizations. For more information on exposures to SPES, see Note 14. 2 12 86 delinquency(b) Loan 0.09% 0.03% 0.01% -% 0.03% (0.01)% 0.01% (0.01)% (0.01)% -% 0.28% 0.10% retained loans end-of-period (recoveries) to charge-offs/ $ 16,380 $ 15,509 $ 117 $ 345 $ (4) $ (7) $ 6 $ (1) $ 5 $ (1) $ (5) $ 5 $ 119 $ 341 $402,898 $383,790 $113,698 $105,135 % of net (recoveries) Net charge-offs/ $ 40,074 $35,578 $ 113,648 $105,802 $119,969 $120,895 Current and less than 30 days past due and still accruing 108 still accruing(c) past due and 90 or more days 1,186 1,383 582 898 107 12 25 15 204 2016 242 216 accruing due and still 30-89 days past $399,640 $380,518 $104,280 $112,559 $ 16,269 $ 15,493 $ 40,042 $35,523 $ 113,258 $105,396 $119,050 $118,288 268 2017 2016 2017 JPMorgan Chase & Co./2017 Annual Report At December 31, 2017 and 2016, the Firm had PCI residential real estate loans with an unpaid principal balance of $1.3 billion and $1.7 billion, respectively, that were not included REO, but were in the process of active or suspended foreclosure. Active and suspended foreclosure (b) Reclassifications from the nonaccretable difference in the year ended December 31, 2015 were driven by continued improvement in home prices and delinquencies, as well as increased granularity in the impairment estimates. (a) Other changes in expected cash flows may vary from period to period as the Firm continues to refine its cash flow model, for example cash flows expected to be collected due to the impact of modifications and changes in prepayment assumptions. 4.20% 4.35% 13,491 $ 11,768 $ 11,159 4.53% 90 - 230 (428) 284 279 260 (1,700) 14,592 $ 13,491 (1,555) (1,396) 503 $ 11,768 2015 225 2016 Notes to consolidated financial statements The credit card portfolio segment includes credit card loans originated and purchased by the Firm. Delinquency rates are the primary credit quality indicator for credit card loans as they provide an early warning that borrowers may be experiencing difficulties (30 days past due); information on those borrowers that have been delinquent for a longer period of time (90 days past due) is also considered. In addition to delinquency rates, the geographic distribution of the loans provides insight as to the credit quality of the portfolio based on the regional economy. 1,134 1,305 1,378 $ 139,434 $ 146,704 2.63% 4,123 $ 3,442 2.95% $ 2016 2017 Total retained credit card loans All other Michigan Colorado Pennsylvania Ohio New Jersey Illinois Florida New York Texas California % of 30+ days past due to total retained loans % of 90+ days past due to total retained loans Credit card loans by geographic region 30-89 days past due and still accruing 90 or more days past due and still accruing Total retained credit card loans Loan delinquency ratios % of net charge-offs to retained loans Loan delinquency As of or for the year ended December 31, (in millions, except ratios) Net charge-offs The table below sets forth information about the Firm's credit card loans. While the borrower's credit score is another general indicator of credit quality, the Firm does not view credit scores as a primary indicator of credit quality because the borrower's credit score tends to be a lagging indicator. The distribution of such scores provides a general indicator of credit quality trends within the portfolio; however, the score does not capture all factors that would be predictive of future credit performance. Refreshed FICO score information, which is obtained at least quarterly, for a statistically significant random sample of the credit card portfolio is indicated in the following table. FICO is considered to be the industry benchmark for credit scores. The Firm generally originates new card accounts to prime consumer borrowers. However, certain cardholders' FICO scores may decrease over time, depending on the performance of the cardholder and changes in credit score calculation. Credit card loan portfolio 2017 Total PCI Accretable yield percentage Total 30+ day delinquency rate Total loans Total HELOANS Beyond the revolving period (c) Within the revolving period (b) HELOCS:(a) (in millions, except ratios) December 31, Approximately 25% of the PCI home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANS or HELOCS. The following table sets forth delinquency statistics for PCI junior lien home equity loans and lines of credit based on the unpaid principal balance as of December 31, 2017 and 2016. JPMorgan Chase & Co./2017 Annual Report 224 (c) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. (d) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (a) Carrying value includes the effect of fair value adjustments that were applied to the consumer PCI portfolio at the date of acquisition. (b) Management concluded, as part of the Firm's regular assessment of the PCI loan pools, that it was probable that higher expected credit losses would result in a decrease in expected cash flows. As a result, an allowance for loan losses for impairment of these pools has been recognized. $31,617 $36,971 $12,546 $ 3,606 $10,898 $ 3,197 $13,192 $ 6,502 $ 7,627 5,438 4,620 1,600 1,369 1,262 1,101 1,029 881 2017 2016 2017 2016 Balance at December 31 Reclassification from nonaccretable difference (b) Other changes in expected cash flows (a) Changes in interest rates on variable-rate loans Accretion into interest income Beginning balance (in millions, except ratios) Year ended December 31, The table below sets forth the accretable yield activity for the Firm's PCI consumer loans for the years ended December 31, 2017, 2016 and 2015, and represents the Firm's estimate of gross interest income expected to be earned over the remaining life of the PCI loan portfolios. The table excludes the cost to fund the PCI portfolios, and therefore the accretable yield does not represent net interest income expected to be earned on these portfolios. (c) Includes loans modified into fixed rate amortizing loans. (b) Substantially all undrawn HELOCS within the revolving period have been closed. (a) In general, these HELOCS are revolving loans for a 10-year period, after which time the HELOC converts to an interest-only loan with a balloon payment at the end of the loan's term. 4.01% 1,143 4.65% 5.28 465 10,043 360 8,286 $ $ 4.03 4.63 7,452 7,875 3.67% 1.96% 2,126 51 $ $ 5.38 1,269 $11,020 $ 149,387 1.80% 0.92 79 $ 75 $ $ 4.88 15.08% 15.56% 16.58% of loans - before TDR Weighted-average interest rate of loans after TDR Loans that redefaulted within one year of modification(a) Weighted-average interest rate 2015 2016 2017 weighted-average data) Year ended December 31, (in millions, except Loan modifications 82 63 59 impaired credit card loans Interest income on $ 1,214 $ 1,325 $ 1,710 Average impaired credit card loans 2015 2016 2017 (in millions) Year ended December 31, 85 The following table presents average balances of impaired credit card loans and interest income recognized on those loans. 4.76 (a) Represents loans modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The amounts presented represent the balance of such loans as of the end of the quarter in which they defaulted. 2016 2017 except ratios) (in millions, December 31, Total retained loans Other(d) Government agencies Financial institutions Real estate Commercial and industrial As of or for the year ended Below are summaries of the Firm's exposures as of December 31, 2017 and 2016. For additional information on industry concentrations, see Note 4. The table below provides information by class of receivable for the retained loans in the Wholesale portfolio segment. In 2017 the Firm revised its methodology for the assignment of industry classifications, to better monitor and manage concentrations. This largely resulted in the re-assignment of holding companies from Other to the industry of risk category based on the primary business activity of the holding company's underlying entities. In the tables and industry discussions below, the prior period amounts have been revised to conform with the current period presentation. JPMorgan Chase & Co./2017 Annual Report 228 As noted above, the risk rating of a loan considers the industry in which the obligor conducts its operations. As part of the overall credit risk management framework, the Firm focuses on the management and diversification of its industry and client exposures, with particular attention paid to industries with actual or potential credit concern. See Note 4 for further detail on industry concentrations. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information affecting the obligor's ability to fulfill its obligations. Management considers several factors to determine an appropriate risk rating, including the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. The Firm's definition of criticized aligns with the banking regulatory definition of criticized exposures, which consist of special mention, substandard and doubtful categories. Risk ratings generally represent ratings profiles similar to those defined by S&P and Moody's. Investment-grade ratings range from "AAA/Aaa" to "BBB-/Baa3.” Noninvestment-grade ratings are classified as noncriticized ("BB+/Ba1 and B-/B3") and criticized ("CCC+"/"Caal and below"), and the criticized portion is further subdivided into performing and nonaccrual loans, representing management's assessment of the collectibility of principal and interest. Criticized loans have a higher probability of default than noncriticized loans. The primary credit quality indicator for wholesale loans is the risk rating assigned to each loan. Risk ratings are used to identify the credit quality of loans and differentiate risk within the portfolio. Risk ratings on loans consider the PD and the LGD. The PD is the likelihood that a loan will default. The LGD is the estimated loss on the loan that would be realized upon the default of the borrower and takes into consideration collateral and structural support for each credit facility. Wholesale loans include loans made to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. Wholesale loan portfolio Notes to consolidated financial statements 227 JPMorgan Chase & Co./2017 Annual Report JPMorgan Chase may offer one of a number of loan modification programs to credit card borrowers who are experiencing financial difficulty. Most of the credit card loans have been modified under long-term programs for borrowers who are experiencing financial difficulties. Modifications under long-term programs involve placing the customer on a fixed payment plan, generally for 60 months. The Firm may also offer short-term programs for borrowers who may be in need of temporary relief; however, none are currently being offered. Modifications under all short- and long-term programs typically include reducing the interest rate on the credit card. Substantially all modifications are considered to be TDRs. For credit card loans modified in TDRs, a substantial portion of these loans are expected to be charged-off in accordance with the Firm's standard charge-off policy. Based on historical experience, the estimated weighted-average default rate for modified credit card loans was expected to be 31.54%, 28.87% and 25.61% as of December 31, 2017, 2016 and 2015, respectively. 4.40 (e) Predominantly all impaired credit card loans are in the U.S. (d) Represents credit card loans that were modified in TDRS but that have subsequently reverted back to the loans' pre-modification payment terms. At December 31, 2017 and 2016, $43 million and $94 million, respectively, of loans have reverted back to the pre-modification payment terms of the loans due to noncompliance with the terms of the modified loans. The remaining $37 million and $48 million at December 31, 2017 and 2016, respectively, of these loans are to borrowers who have successfully completed a short-term modification program. The Firm continues to report these loans as TDRS since the borrowers' credit lines remain closed. (c) Represents credit card loans outstanding to borrowers enrolled in a credit card modification program as of the date presented. No FICO available Less than 660 Equal to or greater than 660 Percentage of portfolio based on carrying value with estimated refreshed FICO scores $ 149,387 $ 141,711 55,493 57,980 3,741 3,826 3,699 4,006 4,787 4,883 4,906 4,997 6,271 6,506 8,189 8,585 8,585 9,138 12,249 13,021 13,220 14,200 $ 22,245 $ 20,571 1.61% 0.81 84.0% 14.6 84.4% 14.2 1.4 (b) There were no impaired loans without an allowance. (a) The carrying value and the unpaid principal balance are the same for credit card impaired loans. New enrollments in these loan modification programs for the years ended December 31, 2017, 2016 and 2015, were $756 million, $636 million and $638 million, respectively. Financial effects of modifications and redefaults The following table provides information about the financial effects of the concessions granted on credit card loans modified in TDRs and redefaults for the periods presented. If the cardholder does not comply with the modified payment terms, then the credit card loan continues to age and will ultimately be charged-off in accordance with the Firm's standard charge-off policy. In most cases, the Firm does not reinstate the borrower's line of credit. 358 383 $ $ impaired credit card loans Allowance for loan losses related to 142 1,240 1,215 $ $ Total impaired credit card loans (e) $ 141,711 80 Modified credit card loans that have 1,135 $ $ 1,098 2016 2017 Credit card loans with modified payment terms(c) Impaired credit card loans with an allowance(a)(b) December 31, (in millions) Credit card impaired loans and loan modifications The table below sets forth information about the Firm's impaired credit card loans. All of these loans are considered to be impaired as they have been modified in TDRS. JPMorgan Chase & Co./2017 Annual Report 226 1.4 reverted to pre-modification payment terms(d) 15,604 93 Principal amount outstanding Assets held in held by consolidated securitization securitization $ $ 1,035 $ 1,068 Allowance for lending-related commitments by impairment methodology Asset-specific $ $ - $ 1 187 $ 187 Formula-based 33 848 881 Total allowance for lending-related commitments $ 33 $ $ 1,035 $ 1,068 Lending-related commitments by impairment methodology Asset-specific $ - $ - $ 731 $ 33 $ Ending balance at December 31, Other 30,576 372,553 3 30,579 $ 149,387 $ 402,898 $ 924,838 Impaired collateral-dependent loans Net charge-offs $ Loans measured at fair value of collateral less cost to sell 64 2,133 731 $ 31 $ 95 233 2,366 Allowance for lending-related commitments Beginning balance at January 1, Provision for lending-related commitments 26 $ - $ 1,052 7- $ 1,078 (17) (10) $ Formula-based Total lending-related commitments $ 3,434 $ 4,315 $ 13,555 $ 7,050 $ 3,439 $ 3,696 $ 14,185 1,500 3,799 $ 398 1,658 3,488 95 5,241 (591) (357) (57) (1,005) (704) (366) (85) (1,155) 909 5,697 $ 5,806 Total 48,553 48,553 $ 572,831 572,831 369,367 990,751 $ 370,098 $ 991,482 (a) Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool. (b) Includes risk-rated loans that have been placed on nonaccrual status and all loans that have been modified in a TDR. (c) The asset-specific credit card allowance for loan losses is related to loans that have been modified in a TDR; such allowance is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (d) The prior period amounts have been revised to conform with the current period presentation. $ 234 (table continued from previous page) Consumer, excluding credit card Credit card 2016 Wholesale Consumer, Total excluding credit card Credit card 2015 Wholesale JPMorgan Chase & Co./2017 Annual Report 3,442 883,141 11,118 The table below summarizes information about the allowances for loan losses and lending-relating commitments, and includes a breakdown of loans and lending-related commitments by impairment methodology. Year ended December 31, (in millions) Allowance for loan losses Beginning balance at January 1, Gross charge-offs Gross recoveries Net charge-offs Write-offs of PCI loans (a) Provision for loan losses Other Ending balance at December 31, Allowance for loan losses by impairment methodology Asset-specific (b) Formula-based PCI Total allowance for loan losses Loans by impairment methodology Asset-specific Formula-based PCI Total retained loans Consumer, excluding credit card Credit card 2017 Wholesale Allowance for credit losses and related information Notes to consolidated financial statements 233 JPMorgan Chase & Co./2017 Annual Report The Firm's policies used to determine its allowance for credit losses are described in the following paragraphs. Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowances for loan losses and lending-related commitments in future periods. At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm and discussed with the DRPC and the Audit Committee. As of December 31, 2017, JPMorgan Chase deemed the allowance for credit losses to be appropriate (i.e., sufficient to absorb probable credit losses inherent in the portfolio). Formula-based component The formula-based component is based on a statistical calculation to provide for incurred credit losses in all consumer loans and performing risk-rated loans. All loans restructured in TDRs as well as any impaired risk-rated loans have an allowance assessed as part of the asset- specific component, while PCI loans have an allowance assessed as part of the PCI component. See Note 12 for more information on TDRs, Impaired loans and PCI loans. Formula-based component - Consumer loans and certain lending-related commitments The formula-based allowance for credit losses for the consumer portfolio segments is calculated by applying statistical credit loss factors (estimated PD and loss severities) to the recorded investment balances or loan- equivalent amounts of pools of loan exposures with similar risk characteristics over a loss emergence period to arrive at an estimate of incurred credit losses. Estimated loss emergence periods may vary by product and may change JPMorgan Chase & Co./2017 Annual Report over time; management applies judgment in estimating loss emergence periods, using available credit information and trends. In addition, management applies judgment to the statistical loss estimates for each loan portfolio category, using delinquency trends and other risk characteristics to estimate the total incurred credit losses in the portfolio. Management uses additional statistical methods and considers actual portfolio performance, including actual losses recognized on defaulted loans and collateral valuation trends, to review the appropriateness of the primary statistical loss estimate. The economic impact of potential modifications of residential real estate loans is not included in the statistical calculation because of the uncertainty regarding the type and results of such modifications. The statistical calculation is then adjusted to take into consideration model imprecision, external factors and current economic events that have occurred but that are not yet reflected in the factors used to derive the statistical calculation; these adjustments are accomplished in part by analyzing the historical loss experience for each major product segment. However, it is difficult to predict whether historical loss experience is indicative of future loss levels. Management applies judgment in making this adjustment, taking into account uncertainties associated with current macroeconomic and political conditions, quality of underwriting standards, borrower behavior, and other relevant internal and external factors affecting the credit quality of the portfolio. In certain instances, the interrelationships between these factors create further uncertainties. The application of different inputs into the statistical calculation, and the assumptions used by management to adjust the statistical calculation, are subject to management judgment, and emphasizing one input or assumption over another, or considering other inputs or assumptions, could affect the estimate of the allowance for credit losses for the consumer credit portfolio. Overall, the allowance for credit losses for consumer portfolios is sensitive to changes in the economic environment (e.g., unemployment rates), delinquency rates, the realizable value of collateral (e.g., housing prices), FICO scores, borrower behavior and other risk factors. While all of these factors are important determinants of overall allowance levels, changes in the various factors may not occur at the same time or at the same rate, or changes may be directionally inconsistent such that improvement in one factor may offset deterioration in another. In addition, changes in these factors would not necessarily be consistent across all geographies or product types. Finally, it is difficult to predict the extent to which changes in these factors would ultimately affect the frequency of losses, the severity of losses or both. 231 Notes to consolidated financial statements Formula-based component - Wholesale loans and lending- related commitments The Firm's methodology for determining the allowance for loan losses and the allowance for lending-related commitments involves the early identification of credits that are deteriorating. The formula-based component of the allowance for wholesale loans and lending-related commitments is calculated by applying statistical credit loss factors (estimated PD and LGD) to the recorded investment balances or loan-equivalent over a loss emergence period to arrive at an estimate of incurred credit losses in the portfolio. Estimated loss emergence periods may vary by funded versus unfunded status of the instrument and may change over time. The Firm assesses the credit quality of its borrower or counterparty and assigns a risk rating. Risk ratings are assigned at origination or acquisition, and if necessary, adjusted for changes in credit quality over the life of the exposure. In assessing the risk rating of a particular loan or lending-related commitment, among the factors considered are the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. These factors are based on an evaluation of historical and current information and involve subjective assessment and interpretation. Determining risk ratings involves significant judgment; emphasizing one factor over another or considering additional factors could affect the risk rating assigned by the Firm. Total A PD estimate is determined based on the Firm's history of defaults over more than one credit cycle. The Firm applies judgment in estimating PD, LGD, loss emergence period and loan-equivalent used in calculating the allowance for credit losses. Estimates of PD, LGD, loss emergence period and loan-equivalent used are subject to periodic refinement based on any changes to underlying external or Firm-specific historical data. Changes to the time period used for PD and LGD estimates could also affect the allowance for credit losses. The use of different inputs, estimates or methodologies could change the amount of the allowance for credit losses determined appropriate by the Firm. In addition to the statistical credit loss estimates applied to the wholesale portfolio, management applies its judgment to adjust the statistical estimates for wholesale loans and lending-related commitments, taking into consideration model imprecision, external factors and economic events that have occurred but are not yet reflected in the loss factors. Historical experience of both LGD and PD are 232 considered when estimating these adjustments. Factors related to concentrated and deteriorating industries also are incorporated where relevant. These estimates are based on management's view of uncertainties that relate to current macroeconomic conditions, quality of underwriting standards and other relevant internal and external factors affecting the credit quality of the current portfolio. Asset-specific component The asset-specific component of the allowance relates to loans considered to be impaired, which includes loans that have been modified in TDRs as well as risk-rated loans that have been placed on nonaccrual status. To determine the asset-specific component of the allowance, larger risk-rated loans (primarily loans in the wholesale portfolio segment) are evaluated individually, while smaller loans (both risk- rated and scored) are evaluated as pools using historical loss experience for the respective class of assets. The Firm generally measures the asset-specific allowance as the difference between the recorded investment in the loan and the present value of the cash flows expected to be collected, discounted at the loan's original effective interest rate. Subsequent changes in impairment are reported as an adjustment to the allowance for loan losses. In certain cases, the asset-specific allowance is determined using an observable market price, and the allowance is measured as the difference between the recorded investment in the loan and the loan's fair value. Collateral-dependent loans are charged down to the fair value of collateral less costs to sell. For any of these impaired loans, the amount of the asset-specific allowance required to be recorded, if any, is dependent upon the recorded investment in the loan (including prior charge-offs), and either the expected cash flows or fair value of collateral. See Note 12 for more information about charge-offs and collateral-dependent loans. The asset-specific component of the allowance for impaired loans that have been modified in TDRS (including forgone interest, principal forgiveness, as well as other concessions) incorporates the effect of the modification on the loan's expected cash flows, which considers the potential for redefault. For residential real estate loans modified in TDRS, the Firm develops product-specific probability of default estimates, which are applied at a loan level to compute expected losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment, based upon industry-wide data. The Firm also considers its own historical loss experience to-date based on actual redefaulted modified loans. For credit card loans modified in TDRs, expected losses incorporate projected redefaults based on the Firm's historical experience by type of modification program. For wholesale loans modified in TDRs, expected losses incorporate management's expectation of the borrower's ability to repay under the modified terms. JPMorgan Chase & Co./2017 Annual Report Estimating the timing and amounts of future cash flows is highly judgmental as these cash flow projections rely upon estimates such as loss severities, asset valuations, default rates (including redefault rates on modified loans), the amounts and timing of interest or principal payments (including any expected prepayments) or other factors that are reflective of current and expected market conditions. These estimates are, in turn, dependent on factors such as the duration of current overall economic conditions, industry-, portfolio-, or borrower-specific factors, the expected outcome of insolvency proceedings as well as, in certain circumstances, other economic factors, including the level of future home prices. All of these estimates and assumptions require significant management judgment and certain assumptions are highly subjective. PCI loans In connection with the acquisition of certain PCI loans, which are accounted for as described in Note 12, the allowance for loan losses for the PCI portfolio is based on quarterly estimates of the amount of principal and interest cash flows expected to be collected over the estimated remaining lives of the loans. These cash flow projections are based on estimates regarding default rates (including redefault rates on modified loans), loss severities, the amounts and timing of prepayments and other factors that are reflective of current and expected future market conditions. These estimates are dependent on assumptions regarding the level of future home prices, and the duration of current overall economic conditions, among other factors. These estimates and assumptions require significant management judgment and certain assumptions are highly subjective. LGD estimate is a judgment-based estimate assigned to each loan or lending-related commitment. The estimate represents the amount of economic loss if the obligor were to default. The type of obligor, quality of collateral, and the seniority of the Firm's lending exposure in the obligor's capital structure affect LGD. $ 5,198 $ 13,604 246 383 (c) 461 $ 1,090 2,108 4,501 3,680 10,289 2,225 - - $ 2,225 4,579 $ 4,884 $ 4,141 $ 13,604 $ 8,036 $ 333,941 1,215 148,172 $ 1,867 $ $ 401,028 4,141 4,884 4,034 $ 4,544 $ 13,776 1,779 4,521 212 6,512 (634) (398) (93) (1,125) $ 1,145 119 5,387 86 86 613 4,973 (286) 5,300 (1) 2 1 4,579 $ 4,123 JPMorgan Chase's allowance for loan losses represents management's estimate of probable credit losses inherent in the Firm's retained loan portfolio, which consists of the two consumer portfolio segments (primarily scored) and the wholesale portfolio segment (risk-rated). The allowance for loan losses includes a formula-based component, an asset-specific component, and a component related to PCI loans, as described below. Management also estimates an allowance for wholesale and certain consumer lending- related commitments using methodologies similar to those used to estimate the allowance on the underlying loans. During the second quarter of 2017, the Firm refined its credit loss estimates relating to the wholesale portfolio by incorporating the use of internal historical data versus external credit rating agency default statistics to estimate PD. In addition, an adjustment to the statistical calculation for wholesale lending-related commitments was incorporated similar to the adjustment applied for wholesale loans. The impacts of these refinements were not material to the allowance for credit losses. 341 954 26 $ 26 $ $ 169 $ 883 1,052 $ 169 $ $ 73 909 713 1,078 $ 14 $ $ 772 $ 786 $ $ $ 506 $ 506 $ $ $ - $ - $ 164 622 $ 14 $ - $ 7 772 $ 786 $ 281 281 13 $ - $ 609 1 - 12 $ $ 26 (1) 11 - 1,052 $ 1,078 $ 14 $ 163 $ 772 $ 786 $ 193 $ 193 53,247 (d) Securitization of both originated and purchased residential and commercial mortgages and other consumer loans 237-239 • CIB Multi-seller conduits Municipal bond vehicles Assist clients in accessing the financial markets in a cost-efficient manner and structures transactions to meet investor needs Financing of municipal bond investments 239 239-240 The Firm's other business segments are also involved with VIES (both third-party and Firm-sponsored), but to a lesser extent, as follows: Asset & Wealth Management: AWM sponsors and manages certain funds that are deemed VIES. As asset manager of the funds, AWM earns a fee based on assets managed; the fee varies with each fund's investment objective and is competitively priced. For fund entities that qualify as VIES, AWM's interests are, in certain cases, considered to be significant variable interests that result in consolidation of the financial results of these entities. Commercial Banking: CB provides financing and lending-related services to a wide spectrum of clients, including certain third party-sponsored entities that may meet the definition of a VIE. CB does not control the activities of these entities and does not consolidate these entities. CB's maximum loss exposure, regardless of whether the entity is a VIE, is generally limited to loans and lending-related commitments which are reported and disclosed in the same manner as any other third- party transaction. Corporate: Corporate is involved with entities that may meet the definition of VIES; however these entities are generally subject to specialized investment company accounting, which does not require the consolidation of investments, including VIES. In addition, Treasury and CIO invest in securities generally issued by third parties which may meet the definition of VIES (e.g., issuers of asset-backed securities). In general, the Firm does not have the power to direct the significant activities of these entities and therefore does not consolidate these entities. See Note 10 for further information on the Firm's investment securities portfolio. 237-239 In addition, CIB also invests in and provides financing and other services to VIES sponsored by third parties. See pages 241-242 of this Note for more information on the VIES sponsored by third parties. Credit card securitizations CCB's Card business securitizes originated credit card loans, primarily through the Chase Issuance Trust (the “Trust”). The Firm's continuing involvement in credit card securitizations includes servicing the receivables, retaining an undivided seller's interest in the receivables, retaining certain senior and subordinated securities and maintaining escrow accounts. The Firm is considered to be the primary beneficiary of these Firm-sponsored credit card securitization trusts based on the Firm's ability to direct the activities of these VIES through its servicing responsibilities and other duties, including making decisions as to the receivables that are transferred into those trusts and as to any related modifications and workouts. Additionally, the nature and extent of the Firm's other continuing involvement with the trusts, as indicated above, obligates the Firm to absorb 236 losses and gives the Firm the right to receive certain benefits from these VIES that could potentially be significant. The underlying securitized credit card receivables and other assets of the securitization trusts are available only for payment of the beneficial interests issued by the securitization trusts; they are not available to pay the Firm's other obligations or the claims of the Firm's creditors. The agreements with the credit card securitization trusts require the Firm to maintain a minimum undivided interest in the credit card trusts (generally 5%). As of December 31, 2017 and 2016, the Firm held undivided interests in Firm- sponsored credit card securitization trusts of $15.8 billion and $8.9 billion, respectively. The Firm maintained an average undivided interest in principal receivables owned by those trusts of approximately 26% and 16% for the years ended December 31, 2017 and 2016. As of both JPMorgan Chase & Co./2017 Annual Report December 31, 2017 and 2016, the Firm did not retain any senior securities and retained $4.5 billion and $5.3 billion of subordinated securities in certain of its credit card securitization trusts as of December 31, 2017 and 2016, respectively. The Firm's undivided interests in the credit card trusts and securities retained are eliminated in consolidation. Firm-sponsored mortgage and other securitization trusts The Firm securitizes (or has securitized) originated and purchased residential mortgages, commercial mortgages and other consumer loans primarily in its CCB and CIB businesses. Depending on the particular transaction, as well as the respective business involved, the Firm may act as the servicer of the loans and/or retain certain beneficial interests in the securitization trusts. The following table presents the total unpaid principal amount of assets held in Firm-sponsored private-label securitization entities, including those in which the Firm has continuing involvement, and those that are consolidated by the Firm. Continuing involvement includes servicing the loans, holding senior interests or subordinated interests (including amounts required to be held pursuant to credit risk retention rules), recourse or guarantee arrangements, and derivative transactions. In certain instances, the Firm's only continuing involvement is servicing the loans. See Securitization activity on page 242 of this Note for further information regarding the Firm's cash flows with and interests retained in nonconsolidated VIES, and page 243 of this Note for information on the Firm's loan sales to U.S. government agencies. December 31, 2017 (in millions) Significant Firm-sponsored variable interest entities $ Securitization of originated credit card receivables Servicing and securitization of both originated and purchased residential mortgages CCB 553,891 $ 53,247 (d) $ 553,891 $ 367,508 974,646 (d) 368,014 $ 975,152 (d) $ 56,865 (d) 56,865 (d) $ 515,518 366,206 515,518 $ Mortgage securitization trusts Mortgage and other securitization trusts 366,399 $ (d) JPMorgan Chase & Co./2017 Annual Report 235 Notes to consolidated financial statements Note 14 - Variable interest entities For a further description of JPMorgan Chase's accounting policies regarding consolidation of VIES, see Note 1. The following table summarizes the most significant types of Firm-sponsored VIEs by business segment. The Firm considers a "sponsored" VIE to include any entity where: (1) JPMorgan Chase is the primary beneficiary of the structure; (2) the VIE is used by JPMorgan Chase to securitize Firm assets; (3) the VIE issues financial instruments with the JPMorgan Chase name; or (4) the entity is a JPMorgan Chase-administered asset-backed commercial paper conduit. Transaction Type Line of Business Activity Annual Report page references Credit card securitization trusts 236-237 938,589 938,782 (d) 4,692 2,849 120 3,434 $ 4,315 $ 13,555 $ 308 $ 358 (c) $ 2,579 3,676 342 $ 4,202 1,008 $ 364 $ 10,457 2,700 460 (c) $ 2,974 274 $ 1,098 4,041 9,715 2,311 2,311 2,742 $ 5,806 $ 13,776 3,122 10 4,086 156 156 208 - 208 467 4,042 571 5,080 (82) 2,742 3,122 3,663 (10) (1) (11) (5) 6 Total assets $ 5,198 $ 4,034 $ 4,544 $ 623 $ 5,198 $ $ 364,406 $ 141,711 $ 383,790 $ 889,907 $ 40,998 344,355 4 41,002 $ 131,387 $ 35,682 357,050 832,792 $ 98 $ 2,391 7 105 $ 104 300 2,691 2,566 16 $ $ 283 3 779,695 4,034 $ 4,544 $ 13,776 $ 5,806 $ 3,434 $ 4,315 $ 13,555 $ 8,940 35,679 $ 1,240 140,471 $ 2,017 $ 381,770 12,197 842,028 $ 9,606 $ 293,751 1,465 129,922 $ 1,024 $ 356,022 12,095 319,787 Note 13 - Allowance for credit losses 1 Securitization-related (a) Re-securitizations The Firm engages in certain re-securitization transactions in which debt securities are transferred to a VIE in exchange for new beneficial interests. These transfers occur in connection with both agency (Federal National Mortgage Association ("Fannie Mae"), Federal Home Loan Mortgage Corporation ("Freddie Mac") and Government National Mortgage Association ("Ginnie Mae")) and nonagency (private-label) sponsored VIES, which may be backed by either residential or commercial mortgages. The Firm's consolidation analysis is largely dependent on the Firm's role and interest in the re-securitization trusts. The following table presents the principal amount of securities transferred to re-securitization VIES. Year ended December 31, (in millions) 2017 2016 2015 Transfers of securities to VIES Firm-sponsored private-label Agency $ - $ 647 $ 777 Commercial mortgages and other consumer securitizations CIB originates and securitizes commercial mortgage loans, and engages in underwriting and trading activities involving the securities issued by securitization trusts. CIB may retain unsold senior and/or subordinated interests (including amounts required to be held pursuant to credit risk retention rules) in commercial mortgage securitizations at the time of securitization but, generally, the Firm does not service commercial loan securitizations. For commercial mortgage securitizations the power to direct the significant activities of the VIE generally is held by the servicer or investors in a specified class of securities ("controlling class"). The Firm generally does not retain an interest in the controlling class in its sponsored commercial mortgage securitization transactions. See the table on page 241 of this Note for more information on the consolidated commercial mortgage securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated securitizations. $ 12,617 $ 11,241 $ 21,908 The Firm does not consolidate a residential mortgage securitization (Firm-sponsored or third-party-sponsored) when it is not the servicer (and therefore does not have the power to direct the most significant activities of the trust) or does not hold a beneficial interest in the trust that could potentially be significant to the trust. See the table on page 241 of this Note for more information on the consolidated residential mortgage securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated residential mortgage securitizations. The Firm securitizes residential mortgage loans originated by CCB, as well as residential mortgage loans purchased from third parties by either CCB or CIB. CCB generally retains servicing for all residential mortgage loans it originated or purchased, and for certain mortgage loans purchased by CIB. For securitizations of loans serviced by CCB, the Firm has the power to direct the significant activities of the VIE because it is responsible for decisions related to loan modifications and workouts. CCB may also retain an interest upon securitization. 2,064 2,573 $ 811 $ 3,398 $ $ 4,209 (a) Excludes U.S. government agency securitizations and re-securitizations, which are not Firm-sponsored. See page 243 of this Note for information on the Firm's loan sales to U.S. government agencies. (b) Consists of securities backed by commercial loans (predominantly real estate) and non-mortgage-related consumer receivables purchased from third parties. (c) Excludes the following: retained servicing (see Note 15 for a discussion of MSRs); securities retained from loan sales to U.S. government agencies; interest rate and foreign exchange derivatives primarily used to manage interest rate and foreign exchange risks of securitization entities (See Note 5 for further information on derivatives); senior and subordinated securities of $88 million and $48 million, respectively, at December 31, 2017, and $180 million and $49 million, respectively, at December 31, 2016, which the Firm purchased in connection with CIB's secondary market-making activities. (d) Includes interests held in re-securitization transactions. (e) As of December 31, 2017 and 2016, 61% and 61%, respectively, of the Firm's retained securitization interests, which are predominantly carried at fair value and include amounts required to be held pursuant to credit risk retention rules, were risk-rated "A" or better, on an S&P-equivalent basis. The retained interests in prime residential mortgages consisted of $1.3 billion and $1.5 billion of investment-grade and $48 million and $77 million of noninvestment-grade retained interests at December 31, 2017 and 2016, respectively. The retained interests in commercial and other securitizations trusts consisted of $1.6 billion and $2.4 billion of investment-grade and $412 million and $210 million of noninvestment-grade retained interests at December 31, 2017 and 2016, respectively. JPMorgan Chase & Co./2017 Annual Report 237 Notes to consolidated financial statements Residential mortgage In addition, CIB engages in underwriting and trading activities involving securities issued by Firm-sponsored securitization trusts. As a result, CIB at times retains senior and/or subordinated interests (including residual interests and amounts required to be held pursuant to credit risk retention rules) in residential mortgage securitizations at the time of securitization, and/or reacquires positions in the secondary market in the normal course of business. In certain instances, as a result of the positions retained or reacquired by CIB or held by CCB, when considered together with the servicing arrangements entered into by CCB, the Firm is deemed to be the primary beneficiary of certain securitization trusts. See the table on page 241 of this Note for more information on consolidated residential mortgage securitizations. 509 In more limited circumstances, the Firm creates a nonagency re-securitization trust independently and not in conjunction with specific clients. In these circumstances, the Firm is deemed to have the unilateral ability to direct the most significant activities of the re-securitization trust because of the decisions made during the establishment and design of the trust; therefore, the Firm consolidates the re-securitization VIE if the Firm holds an interest that could potentially be significant. 238 Multi-seller conduits Multi-seller conduit entities are separate bankruptcy remote entities that provide secured financing, collateralized by pools of receivables and other financial assets, to customers of the Firm. The conduits fund their financing facilities through the issuance of highly rated commercial paper. The primary source of repayment of the commercial paper is the cash flows from the pools of assets. In most instances, the assets are structured with deal- specific credit enhancements provided to the conduits by the customers (i.e., sellers) or other third parties. Deal- specific credit enhancements are generally structured to cover a multiple of historical losses expected on the pool of assets, and are typically in the form of overcollateralization provided by the seller. The deal-specific credit enhancements mitigate the Firm's potential losses on its agreements with the conduits. To ensure timely repayment of the commercial paper, and to provide the conduits with funding to provide financing to customers in the event that the conduits do not obtain funding in the commercial paper market, each asset pool financed by the conduits has a minimum 100% deal- specific liquidity facility associated with it provided by JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. also provides the multi-seller conduit vehicles with uncommitted program-wide liquidity facilities and program-wide credit enhancement in the form of standby letters of credit. The amount of program-wide credit enhancement required is based upon commercial paper issuance and approximates 10% of the outstanding balance of commercial paper. The Firm consolidates its Firm-administered multi-seller conduits, as the Firm has both the power to direct the significant activities of the conduits and a potentially significant economic interest in the conduits. As administrative agent and in its role in structuring transactions, the Firm makes decisions regarding asset types and credit quality, and manages the commercial paper funding needs of the conduits. The Firm's interests that could potentially be significant to the VIES include the fees received as administrative agent and liquidity and program-wide credit enhancement provider, as well as the potential exposure created by the liquidity and credit JPMorgan Chase & Co./2017 Annual Report enhancement facilities provided to the conduits. See page 241 of this Note for further information on consolidated VIE assets and liabilities. In the normal course of business, JPMorgan Chase makes markets in and invests in commercial paper issued by the Firm-administered multi-seller conduits. The Firm held $20.4 billion and $21.2 billion of the commercial paper issued by the Firm-administered multi-seller conduits at December 31, 2017 and 2016, respectively, which have been eliminated in consolidation. The Firm's investments reflect the Firm's funding needs and capacity and were not driven by market illiquidity. Other than the amounts required to be held pursuant to credit risk retention rules, the Firm is not obligated under any agreement to purchase the commercial paper issued by the Firm-administered multi-seller conduits. Deal-specific liquidity facilities, program-wide liquidity and credit enhancement provided by the Firm have been eliminated in consolidation. The Firm or the Firm- administered multi-seller conduits provide lending-related commitments to certain clients of the Firm-administered multi-seller conduits. The unfunded commitments were $8.8 billion and $7.4 billion at December 31, 2017 and 2016, respectively, and are reported as off-balance sheet lending-related commitments. For more information on off- balance sheet lending-related commitments, see Note 27. Municipal bond vehicles Municipal bond vehicles or tender option bond ("TOB") trusts allow institutions to finance their municipal bond investments at short-term rates. In a typical TOB transaction, the trust purchases highly rated municipal bond(s) of a single issuer and funds the purchase by issuing two types of securities: (1) puttable floating-rate certificates ("Floaters") and (2) inverse floating-rate residual interests ("Residuals"). The Floaters are typically purchased by money market funds or other short-term investors and may be tendered, with requisite notice, to the TOB trust. The Residuals are retained by the investor seeking to finance its municipal bond investment. TOB transactions where the Residual is held by a third party investor are typically known as Customer TOB trusts, and Non-Customer TOB trusts are transactions where the Residual is retained by the Firm. Customer TOB trusts are sponsored by a third party; see page 242 on this Note for further information. The Firm serves as sponsor for all Non- Customer TOB transactions. The Firm may provide various services to a TOB trust, including remarketing agent, liquidity or tender option provider, and/or sponsor. J.P. Morgan Securities LLC may serve as a remarketing agent on the Floaters for TOB trusts. The remarketing agent is responsible for establishing the periodic variable rate on the Floaters, conducting the initial placement and remarketing tendered Floaters. The remarketing agent may, but is not obligated to, make markets in Floaters. The Firm held an insignificant amount of Floaters during 2017 and 2016. 239 Notes to consolidated financial statements JPMorgan Chase Bank, N.A. or J.P. Morgan Securities LLC often serves as the sole liquidity or tender option provider for the TOB trusts. The liquidity provider's obligation to perform is conditional and is limited by certain events ("Termination Events"), which include bankruptcy or failure to pay by the municipal bond issuer or credit enhancement provider, an event of taxability on the municipal bonds or the immediate downgrade of the municipal bond to below investment grade. In addition, the liquidity provider's exposure is typically further limited by the high credit quality of the underlying municipal bonds, the excess collateralization in the vehicle, or, in certain transactions, the reimbursement agreements with the Residual holders. Holders of the Floaters may "put," or tender, their Floaters to the TOB trust. If the remarketing agent cannot successfully remarket the Floaters to another investor, the liquidity provider either provides a loan to the TOB trust for the TOB trust's purchase of the Floaters, or it directly purchases the tendered Floaters. TOB trusts are considered to be variable interest entities. The Firm consolidates Non-Customer TOB trusts because as the Residual holder, the Firm has the right to make decisions that significantly impact the economic performance of the municipal bond vehicle, and it has the right to receive benefits and bear losses that could potentially be significant to the municipal bond vehicle. See page 241 of this Note for further information on consolidated municipal bond vehicles. 240 JPMorgan Chase & Co./2017 Annual Report As of December 31, 2017 and 2016, the Firm did not consolidate any agency re-securitizations or any Firm- sponsored private-label re-securitizations. Additionally, the Firm may invest in beneficial interests of third-party re-securitizations and generally purchases these interests in the secondary market. In these circumstances, the Firm does not have the unilateral ability to direct the most significant activities of the re-securitization trust, either because it was not involved in the initial design of the trust, or the Firm is involved with an independent third- party sponsor and demonstrates shared power over the creation of the trust; therefore, the Firm does not consolidate the re-securitization VIE. (a) Represents the principal amount and includes the notional amount of interest-only securities. 43 JPMorgan Chase & Co./2017 Annual Report The following table presents information on nonconsolidated re-securitization VIES. 2017 2016 Year ended December 31, (in millions) Firm-sponsored private-label Assets held in VIES with continuing involvement (a) 783 875 Interest in VIES 29 Agency Interest in VIES 2,250 1,986 76 Most re-securitizations with which the Firm is involved are client-driven transactions in which a specific client or group of clients is seeking a specific return or risk profile. For these transactions, the Firm has concluded that the decision-making power of the entity is shared between the Firm and its clients, considering the joint effort and decisions in establishing the re-securitization trust and its assets, as well as the significant economic interest the client holds in the re-securitization trust; therefore the Firm does not consolidate the re-securitization VIE. $ 410 $ 943 $ $ 1,353 7 Commercial and other (b) 94,905 63 Total $ 182,763 $ 3,685 $ 17,612 63,411 133,303 93 93 745 52,280 $ 3,615 $ Subprime 1,560 VIES VIES Assets held in nonconsolidated securitization VIES with continuing involvement JPMorgan Chase interest in securitized assets in nonconsolidated VIES(c)(d)(e) Total interests held by JPMorgan Trading assets Securities Other financial assets Chase Residential mortgage: Prime/Alt-A and option ARMS $ 68,874 $ 18,984 1,248 $ $ 1,133 2,076 $ held by JPMorgan Chase Securitization-related (a) Residential mortgage: Prime/Alt-A and option ARMS Subprime $ 4,209 $ Commercial and other (b) 21,542 101,265 Total $ 199,596 $ 107 4,316 $ 57,543 19,903 71,464 148,910 $ 226 $ 76 1,334 $ - Other financial assets Securities 76,789 $ Principal amount outstanding Trading assets 2,035 157 $ 3,481 December 31, 2016 (in millions) JPMorgan Chase interest in securitized assets in nonconsolidated VIES (c)(d)(e) 157 Assets held in nonconsolidated Total interests securitization VIES with VIES VIES continuing involvement Assets Total assets held in held by consolidated securitization securitization 4.5 4.2% 4.2 2.9% Commercial mortgage retained interest: during the year are shown in the table below. 2.9% 7.1 Weighted-average life (in years) Weighted-average discount rate Year ended December 31, Weighted-average life (in years) Residential mortgage retained interest: 2015 2016 2017 Weighted-average discount rate 4.8 4.4% Options to repurchase delinquent loans 6.2 4.1% Key assumptions used to value retained interests originated In addition to the Firm's obligation to repurchase certain loans due to material breaches of representations and warranties as discussed in Note 27, the Firm also has the option to repurchase delinquent loans that it services for Ginnie Mae loan pools, as well as for other U.S. government agencies under certain arrangements. The Firm typically elects to repurchase delinquent loans from Ginnie Mae loan pools as it continues to service them and/or manage the foreclosure process in accordance with the applicable requirements, and such loans continue to be insured or guaranteed. When the Firm's repurchase option becomes exercisable, such loans must be reported on the Consolidated balance sheets as a loan with a corresponding liability. (d) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. (b) Excludes the value of MSRS retained upon the sale of loans. (c) Gains on loan sales include the value of MSRs. 64,542 $ 52,869 $ 42,161 2016 2017 6.2 5.8% Carrying value of loans sold The following table summarizes the activities related to loans sold to the U.S. GSES, loans in securitization transactions pursuant to Ginnie Mae guidelines, and other third-party-sponsored securitization entities. See Note 15 for additional information about the impact of the Firm's sale of certain excess MSRs. In addition to the amounts reported in the securitization activity tables above, the Firm, in the normal course of business, sells originated and purchased mortgage loans and certain originated excess MSRS on a nonrecourse basis, predominantly to U.S. government sponsored enterprises ("U.S. GSES"). These loans and excess MSRs are sold primarily for the purpose of securitization by the U.S. GSES, who provide certain guarantee provisions (e.g., credit enhancement of the loans). The Firm also sells loans into securitization transactions pursuant to Ginnie Mae guidelines; these loans are typically insured or guaranteed by another U.S.government agency. The Firm does not consolidate the securitization vehicles underlying these transactions as it is not the primary beneficiary. For a limited number of loan sales, the Firm is obligated to share a portion of the credit risk associated with the sold loans with the purchaser. See Note 27 for additional information about the Firm's loan sales- and securitization-related indemnifications. transactions pursuant to Ginnie Mae guidelines, and other third-party-sponsored securitization entities Loans and excess MSRS sold to U.S. government- sponsored enterprises, loans in securitization JPMorgan Chase & Co./2017 Annual Report 242 Year ended December 31, (in millions) (d) Includes prime/Alt-A, subprime, and option ARMs. Excludes certain loan securitization transactions entered into with Ginnie Mae, Fannie Mae and Freddie Mac. (e) Includes commercial mortgage and other consumer loans. $ (b) Predominantly includes Level 2 assets. 3 $ 10,340 5,661 $ 525 Servicing fees collected $ Proceeds received from loan sales as financial instruments(b) All cash flows during the period: (a) 11,933 3,008 $ $ 8,964 1,817 $ 10,252 The following table presents loans the Firm repurchased or had an option to repurchase, real estate owned, and foreclosed government-guaranteed residential mortgage loans recognized on the Firm's Consolidated balance sheets as of December 31, 2017 and 2016. Substantially all of these loans and real estate are insured or guaranteed by U.S. government agencies. For additional information, refer to Note 12. 1,831 $ 477 9,094 $ 3 (a) Excludes re-securitization transactions. 597 407 1,441 482 918 463 (c) Includes cash paid by the Firm to reacquire assets from off-balance sheet, nonconsolidated entities - for example, loan repurchases due to representation and warranties and servicer "clean-up" calls. Cash flows received on interests 37 1 the underlying collateral)(c) Purchases of previously transferred financial assets (or 3 12,011 3,022 $ 528 3 December 31, 2016 2017 1,160 790 $ $ 4,870 $ 6,169 3,276 4,186 957 1,755 9,103 $ 12,110 $ $ 133,303 $ 148,910 $ 19,903 71,464 $ 52,280 $ 57,543 $ 17,612 63,411 2016 2017 Liquidation losses 90 days past due 2017 2016 2016 2017 Securitized assets JPMorgan Chase & Co./2017 Annual Report 719 1,087 114 1,623 $ 643 $ 31,013 $ 30,797 $30,769 6,772 6,772 2,861 2,861 6,858 6,923 2015 5,532 $ 2017 Total goodwill Asset & Wealth Management Commercial Banking Total loans securitized Consumer & Community Banking Corporate & Investment Bank The goodwill associated with each business combination is allocated to the related reporting units, which are determined based on how the Firm's businesses are managed and how they are reviewed by the Firm's Operating Committee. The following table presents goodwill attributed to the business segments. Goodwill is recorded upon completion of a business combination as the difference between the purchase price and the fair value of the net assets acquired. Subsequent to initial recognition, goodwill is not amortized but is tested for impairment during the fourth quarter of each fiscal year, or more often if events or circumstances, such as adverse changes in the business climate, indicate there may be impairment. Goodwill Note 15 Goodwill and Mortgage servicing rights Notes to consolidated financial statements 243 2,890 December 31, (in millions) (in millions) Commercial and other Prime/ Alt-A & option ARMS Proceeds from loans sales as securities (a) (a) Predominantly all of these amounts relate to loans that have been repurchased from Ginnie Mae loan pools. 313 592 $ 117 $ Proceeds received from loan sales as cash 1,007 527 mortgage loans(b) Foreclosed government-guaranteed residential 2015 2016 9,556 142 8,629 $ 95 $ Loans repurchased or option to repurchase (a) Real estate owned 63,542 51,852 41,615 (b) Relates to voluntary repurchases of loans, which are included in accrued interest and accounts receivable. Residential mortgage: Securitized loans As of or for the year ended December 31, (in millions) The table below includes information about components of nonconsolidated securitized financial assets held in Firm-sponsored private-label securitization entities, in which the Firm has continuing involvement, and delinquencies as of December 31, 2017 and 2016. Loan delinquencies and liquidation losses are generally sold shortly after receipt. (a) Predominantly includes securities from U.S. GSES and Ginnie Mae that Subprime 299 52,444 $ 222 $ 163 $ $ Gains on loan sales(c)(d) 63,659 $ $ Total proceeds received from loan sales(b) 41,928 $ 46,709 Residential mortgage(d) 104 134 2,021 1,916 105 558 199 359 3,782 55 3,661 66 1,267 2 1,265 $ 1,449 $ 68,995 $ 2,674 $ VIE program type(a) Total liabilities Other(g) Beneficial interests in VIE assets(f) Total assets(e) Other(d) Loans 1,281 Trading assets Liabilities Assets 238 26,430 349 $ 26,081 $ $ 73,118 December 31, 2016 (in millions) Firm-sponsored credit card trusts 3 3,073 Liabilities Assets Total Other Student loan securitization entities(c) Mortgage securitization entities(b) Municipal bond vehicles Firm-administered multi-seller conduits $ Firm-sponsored credit card trusts VIE program type(a) December 31, 2017 (in millions) The following table presents information on assets and liabilities related to VIES consolidated by the Firm as of December 31, 2017 and 2016. Consolidated VIE assets and liabilities $ Trading assets Total Loans Other(d) 28 3,045 23,459 48 23,411 - 16 $ 21,294 1,278 21,278 $ 652 $ 41,923 $ $ Total liabilities Other(g) Beneficial interests in VIE assets(f) assets(e) 42,575 $ $ $ Firm-administered multi-seller conduits 241 JPMorgan Chase & Co./2017 Annual Report The Firm holds investments in unconsolidated tax credit vehicles, which are limited partnerships and similar entities that construct, own and operate affordable housing, wind, solar and other alternative energy projects. These entities are primarily considered VIES. A third party is typically the general partner or managing member and has control over the significant activities of the tax credit vehicles, and accordingly the Firm does not consolidate tax credit vehicles. The Firm generally invests in these partnerships as a limited partner and earns a return primarily through the receipt of tax credits allocated to the projects. The maximum loss exposure, represented by equity investments and funding commitments, was $13.4 billion and $14.8 billion, of which $3.2 billion and $3.8 billion was unfunded at December 31, 2017 and 2016 respectively. In order to reduce the risk of loss, the Firm assesses each project and withholds varying amounts of its capital investment until qualification of the project for tax credits. See Note 24 for Tax credit vehicles The Firm enters into transactions with VIES structured by other parties. These include, for example, acting as a derivative counterparty, liquidity provider, investor, underwriter, placement agent, remarketing agent, trustee or custodian. These transactions are conducted at arm's- length, and individual credit decisions are based on the analysis of the specific VIE, taking into consideration the quality of the underlying assets. Where the Firm does not have the power to direct the activities of the VIE that most significantly impact the VIE's economic performance, or a variable interest that could potentially be significant, the Firm generally does not consolidate the VIE, but it records and reports these positions on its Consolidated balance sheets in the same manner it would record and report positions in respect of any other third-party transaction. VIES sponsored by third parties (f) The interest-bearing beneficial interest liabilities issued by consolidated VIES are classified in the line item on the Consolidated balance sheets titled, "Beneficial interests issued by consolidated variable interest entities." The holders of these beneficial interests do not have recourse to the general credit of JPMorgan Chase. Included in beneficial interests in VIE assets are long-term beneficial interests of $21.8 billion and $33.4 billion at December 31, 2017 and 2016, respectively. For additional information on interest bearing long-term beneficial interest, see Note 19. (g) Includes liabilities classified as accounts payable and other liabilities on the Consolidated balance sheets. (e) The assets of the consolidated VIES included in the program types above are used to settle the liabilities of those entities. The difference between total assets and total liabilities recognized for consolidated VIES represents the Firm's interest in the consolidated VIES for each program type. (d) Includes assets classified as cash and other assets on the Consolidated balance sheets. (c) The Firm deconsolidated the student loan securitization entities in the second quarter of 2017 as it no longer had a controlling financial interest in these entities as a result of the sale of the student loan portfolio. (a) Excludes intercompany transactions, which are eliminated in consolidation. (b) Includes residential and commercial mortgage securitizations. 303 120 490 $ 39,537 39,047 $ 183 Notes to consolidated financial statements further information on affordable housing tax credits. For more information on off-balance sheet lending-related commitments, see Note 27. Customer municipal bond vehicles (TOB trusts) The Firm may provide various services to Customer TOB trusts, including remarketing agent, liquidity or tender option provider. In certain Customer TOB transactions, the Firm, as liquidity provider, has entered into a reimbursement agreement with the Residual holder. In those transactions, upon the termination of the vehicle, the Firm has recourse to the third party Residual holders for any shortfall. The Firm does not have any intent to protect Residual holders from potential losses on any of the underlying municipal bonds. The Firm does not consolidate Customer TOB trusts, since the Firm does not have the power to make decisions that significantly impact the economic performance of the municipal bond vehicle. The Firm's maximum exposure as a liquidity provider to Customer TOB trusts at December 31, 2017 and 2016, was $5.3 billion and $5.0 billion, respectively. The fair value of assets held by such VIES at December 31, 2017 and 2016 was $9.2 billion and $8.9 billion, respectively. For more information on off-balance sheet lending-related commitments, see Note 27. Commercial and other(e) Residential mortgage(d) Commercial and other(e) Residential mortgage(d) 2015 2016 2017 2,463 82,120 $ Principal securitized Year ended December 31, The following table provides information related to the Firm's securitization activities for the years ended December 31, 2017, 2016 and 2015, related to assets held in Firm-sponsored securitization entities that were not consolidated by the Firm, and where sale accounting was achieved at the time of the securitization. For loan securitizations accounted for as a sale, the Firm recognizes a gain or loss based on the difference between the value of proceeds received (including cash, beneficial interests, or servicing assets received) and the carrying value of the assets sold. Gains and losses on securitizations are reported in noninterest revenue. For loan securitizations in which the Firm is not required to consolidate the trust, the Firm records the transfer of the loan receivable to the trust as a sale when all of the following accounting criteria for a sale are met: (1) the transferred financial assets are legally isolated from the Firm's creditors; (2) the transferee or beneficial interest holder can pledge or exchange the transferred financial assets; and (3) the Firm does not maintain effective control over the transferred financial assets (e.g., the Firm cannot repurchase the transferred assets before their maturity and it does not have the ability to unilaterally cause the holder to return the transferred assets). The Firm has securitized and sold a variety of loans, including residential mortgage, credit card, student and commercial (primarily related to real estate) loans, as well as debt securities. The purposes of these securitization transactions were to satisfy investor demand and to generate liquidity for the Firm. Loan securitizations Securitization activity (in millions, except rates) 2,318 3,321 $ 3,185 $ 75,614 $ $ 2,969 2,905 8 2,897 Municipal bond vehicles 2,752 33 2 2,719 43 18 $ 31,199 31,181 $ $ 6,776 790 $ 45,919 $ 23,760 23,803 Commercial and other(e) 2,971 143 Total 145 Other 1,531 4 1,527 1,748 Mortgage securitization entities (b) 59 Student loan securitization entities (c) 781 313 468 4,492 103 4,246 1,689 2,860 6,096 $ 47,507 $ 47,288 $47,325 (221) $ (231) (427) (445) 9.04% 8.55% $ (250) $ (248) (481) (477) Impact on fair value of 10% adverse change $ Impact on fair value of 20% adverse change Weighted-average option adjusted spread Impact on fair value of 100 basis points adverse change Impact on fair value of 200 basis points adverse change 9.41% CPR: Constant prepayment rate. 2 $2,513 (a) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (b) Represents the aggregate impact of changes in model inputs and assumptions such as projected cash flows (e.g., cost to service), discount rates and changes in prepayments other than those attributable to changes in market interest rates (e.g., changes in prepayments due to changes in home prices). JPMorgan Chase & Co./2017 Annual Report 247 Notes to consolidated financial statements Note 16 - Premises and equipment Premises and equipment, including leasehold improvements, are carried at cost less accumulated depreciation and amortization. JPMorgan Chase computes depreciation using the straight-line method over the estimated useful life of an asset. For leasehold improvements, the Firm uses the straight-line method computed over the lesser of the remaining term of the leased facility or the estimated useful life of the leased asset. JPMorgan Chase capitalizes certain costs associated with the acquisition or development of internal-use software. Once the software is ready for its intended use, these costs are amortized on a straight-line basis over the software's expected useful life and reviewed for impairment on an ongoing basis. Note 17 - Deposits At December 31, 2017 and 2016, noninterest-bearing and interest-bearing deposits were as follows. December 31, (in millions) Changes in fair value based on variation in assumptions generally cannot be easily extrapolated, because the relationship of the change in the assumptions to the change in fair value are often highly interrelated and may not be linear. In this table, the effect that a change in a particular assumption may have on the fair value is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another, which would either magnify or counteract the impact of the initial change. 9.35% 2016 2017 Change in derivative fair value and other (10) 380 Total risk management (242) 217 288 (117) Total net mortgage servicing revenue 977 1,637 1,742 Total CCB mortgage fees and related income 1,613 2,490 2,511 All other 3 1 Mortgage fees and related income $1,616 $ 2,491 The table below outlines the key economic assumptions used to determine the fair value of the Firm's MSRs at December 31, 2017 and 2016, and outlines the sensitivities of those fair values to immediate adverse changes in those assumptions, as defined below. December 31, (in millions, except rates) Weighted-average prepayment speed assumption ("CPR") U.S. offices Noninterest-bearing Interest-bearing (included $14,947, and $12,245 at fair value)(a) Total deposits in U.S. offices $1,375,179 (a) Includes structured notes classified as deposits for which the fair value option has been elected. For further discussion, see Note 3. At December 31, 2017 and 2016, time deposits in denominations of $250,000 or more were as follows. December 31, (in millions) U.S. offices Non-U.S. offices(a) Total(a) 2017 2016 $ 30,671 $ 26,180 29,049 29,652 $ 59,720 $ 55,832 (a) The prior period amounts have been revised to conform with the current period presentation. At December 31, 2017, the maturities of interest-bearing time deposits were as follows. December 31, 2017 U.S. Non-U.S. Total $ 37,645 $ 27,621 $ 65,266 (in millions) 2018 2019 2020 2021 2022 After 5 years Total $ 1,443,982 (245) Total deposits 256,719 2017 2016 $ 393,645 $ 400,831 793,618 737,949 1,187,263 1,138,780 Note 18 - Accounts payable and other liabilities Accounts payable and other liabilities consist of brokerage payables, which includes payables to customers, dealers and clearing organizations, and payables from security purchases that did not settle; accrued expenses, including income tax payables and credit card rewards liability; and all other liabilities, including obligations to return securities received as collateral and litigation reserves. The following table details the components of accounts payable and other liabilities. December 31, (in millions) Brokerage payables Other payables and liabilities(a) Total accounts payable and other liabilities 2017 2016 $ 102,727 $ 109,842 86,656 80,701 $ 189,383 $ 190,543 (a) Includes credit card rewards liability of $4.9 billion and $3.8 billion at December 31, 2017 and 2016, respectively. Non-U.S. offices Noninterest-bearing 15,576 14,764 Interest-bearing (included $6,374 and $1,667 at fair value)(a) 241,143 221,635 Total deposits in non-U.S. offices 236,399 (91) (30) assumptions in model(b) Projected cash flows (e.g., cost to service) Discount rates Prepayment model changes and other (c) (102) (35) (112) (19) 7 (10) 91 (63) (123) Total changes in valuation due to other inputs and assumptions (30) (91) (245) Total changes in valuation due to inputs and assumptions (232) (163) (405) Fair value at December 31, $ 6,030 $ 6,096 $ Changes in valuation due to other inputs and assumptions: 6,608 (160) (202) 6,858 $ 6,608 $ 7,436 MSR activity: Originations of MSRS 1,103 Purchase of MSRS Disposition of MSRs (a) Net additions Changes due to collection/realization of expected cash flows 679 550 435 (140) (109) (486) 963 570 499 (797) (919) (922) Changes in valuation due to inputs and assumptions: Changes due to market interest rates and other (b) (72) 248 Change in unrealized gains/(losses) included in income related to MSRs held at December 31, (232) 2015 $ 636 $ 853 $ 769 Operating revenue: Loan servicing revenue 2,014 2,336 2,776 Changes in MSR asset fair value due to collection/realization of expected cash flows (795) (916) (917) Total operating revenue 1,219 1,420 1,859 Risk management: Changes in MSR asset fair value due to market interest rates and other (a) (202) (72) Other changes in MSR asset fair value due to other inputs and 2016 $ 2017 Net production revenue $ (163) $ (405) Contractual service fees, late fees and other ancillary fees included in income 1,886 2,124 2,533 Third-party mortgage loans serviced at December 31, (in billions) 555.0 593.3 677.0 Servicer advances, net of an allowance for uncollectible amounts, at December 31, (in billions)(d) 4.0 4.7 6.5 (a) Includes excess MSRS transferred to agency-sponsored trusts in exchange for stripped mortgage backed securities ("SMBS"). In each transaction, a portion of the SMBS was acquired by third parties at the transaction date; the Firm acquired the remaining balance of those SMBS as trading securities. (b) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (c) Represents changes in prepayments other than those attributable to changes in market interest rates. (d) Represents amounts the Firm pays as the servicer (e.g., scheduled principal and interest, taxes and insurance), which will generally be reimbursed within a short period of time after the advance from future cash flows from the trust or the underlying loans. The Firm's credit risk associated with these servicer advances is minimal because reimbursement of the advances is typically senior to all cash payments to investors. In addition, the Firm maintains the right to stop payment to investors if the collateral is insufficient to cover the advance. However, certain of these servicer advances may not be recoverable if they were not made in accordance with applicable rules and agreements. 246 JPMorgan Chase & Co./2017 Annual Report The following table presents the components of mortgage fees and related income (including the impact of MSR risk management activities) for the years ended December 31, 2017, 2016 and 2015. Year ended December 31, (in millions) CCB mortgage fees and related income Net mortgage servicing revenue: 3,487 (160) 3,836 1.10-2.50% 1.27-6.54% 321 0.00-3.75% $ 2,275 $ 284,080 $ 13,579 8,192 0.00-6.54% $ 2,345 (g)(h) $295,245 $ 18,678 14,681 0.39-7.87% Total long-term beneficial interests(f) 9,326 $ $ 12,124 321 $ 21,771 $ 33,359 (a) The interest rates shown are the range of contractual rates in effect at December 31, 2017 and 2016, respectively, including non-U.S. dollar fixed- and variable-rate issuances, which excludes the effects of the associated derivative instruments used in hedge accounting relationships, if applicable. The use of these derivative instruments modifies the Firm's exposure to the contractual interest rates disclosed in the table above. Including the effects of the hedge accounting derivatives, the range of modified rates in effect at December 31, 2017, for total long-term debt was (0.19)% to 8.88%, versus the contractual range of 0.16% to 8.75% presented in the table above. The interest rate ranges shown exclude structured notes accounted for at fair value. (b) As of December 31, 2017, includes $0.7 billion of fixed rate junior subordinated debentures issued to an issuer trust and $1.6 billion of variable rate junior subordinated debentures distributed pro rata to the holders of the $1.6 billion of trust preferred securities which were cancelled on December 18, 2017. (c) Included long-term debt of $63.5 billion and $82.2 billion secured by assets totaling $208.4 billion and $205.6 billion at December 31, 2017 and 2016, respectively. The amount of long-term debt secured by assets does not include amounts related to hybrid instruments. (d) Included $47.5 billion and $37.7 billion of long-term debt accounted for at fair value at December 31, 2017 and 2016, respectively. (e) Included $10.3 billion and $7.5 billion of outstanding zero-coupon notes at December 31, 2017 and 2016, respectively. The aggregate principal amount of these notes at their respective maturities is $33.5 billion and $25.1 billion, respectively. The aggregate principal amount reflects the contractual principal payment at maturity, which may exceed the contractual principal payment at the Firm's next call date, if applicable. (f) Included on the Consolidated balance sheets in beneficial interests issued by consolidated VIES. Also included $45 million and $120 million accounted for at fair value at December 31, 2017 and 2016, respectively. Excluded short-term commercial paper and other short-term beneficial interests of $4.3 billion and $5.7 billion at December 31, 2017 and 2016, respectively. $ $ 7,652 4,472 5,927 3,399 Variable rate Interest rates $ 111,111 Junior subordinated debt (b): Fixed rate $ 690 $ 690 $ 706 Variable rate Interest rates(a) -% -% 1,585 1.88-8.75% 1,585 1.88-8.75% 1,639 1.39-8.75% Subtotal $ $ - $ Total long-term debt (c)(d)(e) $ 43,174 $ 121,181 2,275 $ 119,725 Long-term beneficial interests: Fixed rate (g) At December 31, 2017, long-term debt in the aggregate of $111.2 billion was redeemable at the option of JPMorgan Chase, in whole or in part, prior to maturity, based on the terms specified in the respective instruments. (h) The aggregate carrying values of debt that matures in each of the five years subsequent to 2017 is $43.2 billion in 2018, $34.7 billion in 2019, $39.3 billion in 2020, $33.8 billion in 2021 and $13.4 billion in 2022. 249 Notes to consolidated financial statements (c) Includes foreign currency translation adjustments and other tax- related adjustments. (a) For 2017, represents CCB goodwill in connection with an acquisition. (b) For 2016, represents AWM goodwill, which was disposed of as part of an AWM sales transaction. For 2015 includes $101 million of Private Equity goodwill, which was disposed of as part of the Private Equity sale. $ 47,507 $ 47,288 $ 47,325 (160) (190) 28 $ 47,647 2015 20 (72) 35 - 199 $ 47,325 $ 47,288 2016 2017 Balance at December 31, Other(c) Dispositions(b) Business combinations(a) Changes during the period from: Balance at beginning of period Year ended December 31, (in millions) 349 The following table presents changes in the carrying amount of goodwill. Impairment testing $ 99,138 The Firm's goodwill was not impaired at December 31, 2017, 2016, and 2015. The Firm uses the reporting units' allocated capital plus goodwill and other intangible assets capital as a proxy for the carrying values of equity for the reporting units in the goodwill impairment testing. Reporting unit equity is determined on a similar basis as the allocation of capital to the Firm's lines of business, which takes into consideration the capital the business segment would require if it were operating independently, incorporating sufficient capital to address regulatory capital requirements (including Basel III) and capital levels for similarly rated peers. Proposed line of business equity levels are incorporated into the Firm's annual budget process, which is reviewed by the Firm's Board of Directors. Allocated capital is further reviewed on a periodic basis and updated as needed. The weighted-average contractual interest rates for total long-term debt excluding structured notes accounted for at fair value were 2.87% and 2.49% as of December 31, 2017 and 2016, respectively. In order to modify exposure to interest rate and currency exchange rate movements, JPMorgan Chase utilizes derivative instruments, primarily interest rate and cross-currency interest rate swaps, in conjunction with some of its debt issuances. The use of these instruments modifies the Firm's interest expense on the associated debt. The modified weighted-average interest rates for total long-term debt, including the effects of related derivative instruments, were 2.56% and 2.01% as of December 31, 2017 and 2016, respectively. JPMorgan Chase & Co. has guaranteed certain long-term debt of its subsidiaries, including both long-term debt and structured notes. These guarantees rank on parity with the Firm's other unsecured and unsubordinated indebtedness. The amount of such guaranteed long-term debt and structured notes was $7.9 billion and $3.9 billion at December 31, 2017 and 2016, respectively. The Firm's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings or stock price. Junior subordinated deferrable interest debentures At December 31, 2016, the Firm had outstanding eight wholly-owned Delaware statutory business trusts ("issuer trusts") that had issued trust preferred securities. On December 18, 2017, seven of the eight issuer trusts were liquidated, $1.6 billion of trust preferred and $56 million of common securities originally issued by those trusts were cancelled, and the junior subordinated debentures previously held by each trust issuer were distributed pro rata to the holders of the corresponding series of trust preferred and common securities. Beginning in 2014, the junior subordinated debentures issued to the issuer trusts by the Firm, less the common capital securities of the issuer trusts, began being phased out from inclusion as Tier 1 capital under Basel III and they were fully phased out as of December 31, 2016. As of December 31, 2017 and 2016, $300 million and $1.4 billion, respectively, qualified as Tier 2 capital. The Firm redeemed $1.6 billion of trust preferred securities in the year ended December 31, 2016. 250 JPMorgan Chase & Co./2017 Annual Report Fair value at beginning of period 2015 2016 2017 As of or for the year ended December 31, (in millions, except where otherwise noted) The following table summarizes MSR activity for the years ended December 31, 2017, 2016 and 2015. those for which the Firm receives fixed-rate interest payments) increase in value when interest rates decline. JPMorgan Chase uses combinations of derivatives and securities to manage the risk of changes in the fair value of MSRs. The intent is to offset any interest-rate related changes in the fair value of MSRs with changes in the fair value of the related risk management instruments. The fair value of MSRS is sensitive to changes in interest rates, including their effect on prepayment speeds. MSRs typically decrease in value when interest rates decline because declining interest rates tend to increase prepayments and therefore reduce the expected life of the net servicing cash flows that comprise the MSR asset. Conversely, securities (e.g., mortgage-backed securities), principal-only certificates and certain derivatives (i.e., Notes to consolidated financial statements 245 JPMorgan Chase & Co./2017 Annual Report MSRS represent the fair value of expected future cash flows for performing servicing activities for others. The fair value considers estimated future servicing fees and ancillary revenue, offset by estimated costs to service the loans, and generally declines over time as net servicing cash flows are received, effectively amortizing the MSR asset against contractual servicing and ancillary fee income. MSRs are either purchased from third parties or recognized upon sale or securitization of mortgage loans if servicing is retained. As permitted by U.S. GAAP, the Firm has elected to account for its MSRS at fair value. The Firm treats its MSRs as a single class of servicing assets based on the availability of market inputs used to measure the fair value of its MSR asset and its treatment of MSRS as one aggregate pool for risk management purposes. The Firm estimates the fair value of MSRS using an option-adjusted spread ("OAS”) model, which projects MSR cash flows over multiple interest rate scenarios in conjunction with the Firm's prepayment model, and then discounts these cash flows at risk-adjusted rates. The model considers portfolio characteristics, contractually specified servicing fees, prepayment assumptions, delinquency rates, costs to service, late charges and other ancillary revenue, and other economic factors. The Firm compares fair value estimates and assumptions to observable market data where available, and also considers recent market activity and actual portfolio experience. Mortgage servicing rights Declines in business performance, increases in credit losses, increases in capital requirements, as well as deterioration in economic or market conditions, estimates of adverse regulatory or legislative changes or increases in the estimated market cost of equity, could cause the estimated fair values of the Firm's reporting units or their associated goodwill to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. The valuations derived from the discounted cash flow analysis are then compared with market-based trading and transaction multiples for relevant competitors. Trading and transaction comparables are used as general indicators to assess the general reasonableness of the estimated fair values, although precise conclusions generally cannot be drawn due to the differences that naturally exist between the Firm's businesses and competitor institutions. Management also takes into consideration a comparison between the aggregate fair values of the Firm's reporting units and JPMorgan Chase's market capitalization. In evaluating this comparison, management considers several factors, including (i) a control premium that would exist in a market transaction, (ii) factors related to the level of execution risk that would exist at the firmwide level that do not exist at the reporting unit level and (iii) short-term market volatility and other factors that do not directly affect the value of individual reporting units. The primary method the Firm uses to estimate the fair value of its reporting units is the income approach. This approach projects cash flows for the forecast period and uses the perpetuity growth method to calculate terminal values. These cash flows and terminal values are then discounted using an appropriate discount rate. Projections of cash flows are based on the reporting units' earnings forecasts which are reviewed with senior management of the Firm. The discount rate used for each reporting unit represents an estimate of the cost of equity for that reporting unit and is determined considering the Firm's overall estimated cost of equity (estimated using the Capital Asset Pricing Model), as adjusted for the risk characteristics specific to each reporting unit (for example, for higher levels of risk or uncertainty associated with the business or management's forecasts and assumptions). To assess the reasonableness of the discount rates used for each reporting unit management compares the discount rate to the estimated cost of equity for publicly traded institutions with similar businesses and risk characteristics. In addition, the weighted average cost of equity (aggregating the various reporting units) is compared with the Firms' overall estimated cost of equity to ensure reasonableness. JPMorgan Chase & Co./2017 Annual Report 244 The goodwill impairment test is performed in two steps. In the first step, the current fair value of each reporting unit is compared with its carrying value, including goodwill and other intangible assets. If the fair value is in excess of the carrying value, then the reporting unit's goodwill is considered to be not impaired. If the fair value is less than the carrying value, then a second step is performed. In the second step, the implied current fair value of the reporting unit's goodwill is determined by comparing the fair value of the reporting unit (as determined in step one) to the fair value of the net assets of the reporting unit, as if the reporting unit were being acquired in a business combination. The resulting implied current fair value of goodwill is then compared with the carrying value of the reporting unit's goodwill. If the carrying value of the goodwill exceeds its implied current fair value, then an impairment charge is recognized for the excess. If the carrying value of goodwill is less than its implied current fair value, then no goodwill impairment is recognized. 22,304 JPMorgan Chase & Co./2017 Annual Report 54,291 $ 15,084 5,547 0.38-7.25% $ 53,939 12,802 0.16-6.30% $ 72,528 $ 141,551 $ 128,967 8,112 0.45-6.40% 26,461 0.16-7.25% Subordinated debt: Fixed rate - $ 149 $ 14,497 $ Variable rate 9 14,646 9 Interest rates (a) -% 8.53% 3.38-8.00% 3.38-8.53% 34,766 0.09-7.25% Fixed rate $ 16,811 After 5 years Under 1 year 2,332 22 2,354 $ 4,275 26 4,301 2,297 443 2,740 3.391 1,697 5,088 $ 53,427 $ 30,158 $ 83,585 JPMorgan Chase & Co./2017 Annual Report Note 19 - Long-term debt JPMorgan Chase issues long-term debt denominated in various currencies, predominantly U.S. dollars, with both fixed and variable interest rates. Included in senior and subordinated debt below are various equity-linked or other indexed instruments, which the Firm has elected to measure at fair value. Changes in fair value are recorded in principal transactions revenue in the Consolidated statements of income, except for unrealized gains/(losses) due to DVA which are recorded in OCI. The following table is a summary of long-term debt carrying values (including unamortized premiums and discounts, issuance costs, valuation adjustments and fair value adjustments, where applicable) by remaining contractual maturity as of December 31, 2017. By remaining maturity at December 31, (in millions, except rates) Parent company Senior debt: 2016 Total Total 2017 1-5 years 1,245 0.82-8.53% Variable rate Interest rates (a) Fixed rate Interest rates(a) 0.22-7.50% Subtotal $ 22,543 $ 6,898 3,964 1.00-7.50% $ 11,990 79,340 0.41-1.21% $ 8,329 26,218 0.22-7.50% 19,379 0.00-7.50% Subordinated debt: $ - $ - $ 313 $ 313 $ 3,884 Variable rate Interest rates(a) -% -% 8.25% 8.25% $ Subtotal 6.00-8.25% $ 3,970 1,122 8,967 13,287 1.65-7.50% Federal Home Loan Banks advances: $ 20,631 $ 66,890 $ 95,146 $ 182,667 $ 181,789 Subsidiaries Variable rate Fixed rate 4 $ $ 34 37,000 1.46-2.00% $ 167 $ 179 Variable rate Interest rates(a) 12,450 1.58-1.75% 129 11,000 1.18-1.47% 60,450 1.18-2.00% Fixed rate Senior debt: $ (164) (1,521) $ 1,524 $ $ $ (2,259) $ (176) (100) (330) Tax effect (56) (2) (1,105) 154 154 - 192 $ $ (2,231) $ (1,175) (44) (28) 640 2016 Tax effect 176 $ After-tax Pre-tax 2015 Pre-tax effect After-tax Pre-tax After-tax Year ended December 31, (in millions) 2017 Tax The following table presents the pre-tax and after-tax changes in the components of OCI. (b) Represents the after-tax difference between the fair value and amortized cost of securities accounted for as AFS, including net unamortized unrealized gains and losses related to AFS securities transferred to HTM. (a) Effective January 1, 2016, the Firm adopted new accounting guidance related to the recognition and measurement of financial liabilities where the fair value option has been elected. This guidance requires the portion of the total change in fair value caused by changes in the Firm's own credit risk (DVA) to be presented separately in OCI; previously these amounts were recognized in net income. (306) (119) (368) (1,521) $ 76 $ (470) $ $ 2,164 Balance at December 31, 2017 1,056 (192) 738 $ (162) 211 $ 2,629 AOCI includes the after-tax change in unrealized gains and losses on investment securities, foreign currency translation adjustments (including the impact of related derivatives), cash flow hedging activities, and net loss and prior service costs/(credit) related to the Firm's defined benefit pension and OPEB plans. Note 23 - Accumulated other comprehensive income/(loss) Notes to consolidated financial statements 253 JPMorgan Chase & Co./2017 Annual Report (b) Participating securities were included in the calculation of diluted EPS using the two-class method, as this computation was more dilutive than the calculation using the treasury stock method. (a) The prior period amounts have been revised to conform with the current period presentation. The revision had no impact on the Firm's reported earnings per share. $ 6.31 $ 6.19 $ 6.00 3,773.6 3,576.8 3,690.0 32.4 31.2 Unrealized gains/(losses) 25.2 $ 22,567 $ 22,834 $ 22,651 $ 6.35 $ 6.24 $ 6.05 3,658.8 3,741.2 3,551.6 $ 22,567 $ 22,834 $ 22,651 276 252 Net income per share Total weighted-average diluted shares outstanding(a)(b) Add: Employee stock options, SARS, warrants and PSUs (a) Unrealized gains/(losses) on investment securities: Net unrealized gains/(losses) arising during the period Reclassification adjustment for realized (gains)/losses included in net income (a) Total weighted-average basic shares outstanding(a) 3,551.6 3,658.8 3,741.2 $ Translation Balance at December 31, 2014 Net change (1,997) 111 51 (15) (2,144) 2,189 $ $ (2,342) $ (95) $ Year ended December 31, (in millions) $ (147) Accumulated other comprehensive income/(loss) DVA on fair value option elected liabilities Defined benefit pension and OPEB plans Cash flow hedges net of hedges securities (b) adjustments, on investment Balance at December 31, 2016 Net change Net change Cumulative effect of change in accounting principle(a) Balance at December 31, 2015 $ 4,773 $ 944 (22) (346) $ 598 (221) 145 (366) 642 (160) 802 Net gains/(losses) arising during the period Defined benefit pension and OPEB plans: 51 (32) 83 (56) 29 34 176 (105) 281 Net change 113 (67) 180 226 (134) 360 84 (50) (90) (47) (18) Reclassification adjustments included in net income(e): Net income applicable to common stockholders (a) 3 (1) 4 1 (1) 2 Settlement loss/(gain) 14 (36) (22) 14 (36) (23) 13 (36) Prior service costs/(credits) 176 (106) 282 160 (97) 257 160 (90) 250 Amortization of net loss 134 $ included in net income(c)(d) (62) (1,876) (162) 99 (261) 512 (801) 1,313 (126) (2,144) 1,373 76 (202) (3,517) (88) (1,105) 682 53 664 42 640 (370) 1,010 Hedges Translation Translation adjustments(b): Net change (24) 66 $ (2,018) $ (1,017) $ (3,315) $ 1,297 $ (1,628) $ 611 (141) (1,769) (1,194) (1,294) 476 35 (97) (282) 168 (450) 92 (55) 147 Net unrealized gains/(losses) arising during the period Cash flow hedges: Net change (15) (24) 9 (2) (3) 1 (306) (325) 19 1,179 (706) 1,885 160 (102) 262 (818) Reclassification adjustment for realized (gains)/losses Diluted earnings per share 2017 Total weighted-average basic shares outstanding (a) Fixed-to-floating-rate: ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ Series I ΝΑ 9/1/2020 9/1/2020 6.100 6.150 6/4/2015 7/29/2015 1,150 1,150 115,000 115,000 Series BB 1,425 1,425 142,500 142,500 Series AA 3 3 3 3 3 3 ΝΑ 600,000 Series Q LIBOR + 3.25 5/1/2023 5/1/2023 8/1/2023 6.000 7/29/2013 5.150 4/23/2013 4/30/2018 4/30/2018 LIBOR + 3.47% 7.900% 4/23/2008 6,000 6,000 1,500 1,500 1,500 1,500 2,000 2,000 1,000 1,000 2,500 2,500 600,000 250,000 250,000 160,000 160,000 Series V 100,000 100,000 Series U 200,000 200,000 Series S 150,000 150,000 Series R 150,000 150,000 Series X 3/1/2020 6.125 2/12/2015 $ 125,750 Series O Fixed-rate: LIBOR plus: three-month rate of rate becomes floating Earliest redemption date in effect at December 31, 2017 Issue date 2016 - Foreign exchange and other 2017 annual Floating Date at which dividend Contractual rate at December 31, Shares at December 31, (a) Carrying value (in millions) The following is a summary of JPMorgan Chase's non-cumulative preferred stock outstanding as of December 31, 2017 and 2016. In the event of a liquidation or dissolution of the Firm, JPMorgan Chase's preferred stock then outstanding takes precedence over the Firm's common stock with respect to the payment of dividends and the distribution of assets. At December 31, 2017 and 2016, JPMorgan Chase was authorized to issue 200 million shares of preferred stock, in one or more series, with a par value of $1 per share. Note 20 - Preferred stock 2016 Series P 90,000 90,000 1,430 1,430 143,000 143,000 Series Y ΝΑ 9/1/2019 6.300 6/23/2014 880 880 88,000 88,000 Series W 3/1/2019 3/1/2018 9/1/2017 N/A 5.450% 6.700 1/30/2014 925 925 92,500 92,500 Series T 8/27/2012 2/5/2013 $ 1,258 900 900 8/1/2023 LIBOR + 3.30 1/22/2014 6.750 Total treasury - balance at 4.7 1.0 38.5 38.1 30.7 Total reissuance 1.0 0.8 Employee stock purchase plans 11.1 5.4 Warrant exercise 32.8 December 31 26.0 compensation plans Employee benefits and Reissuance: 4,104.9 (390.1) (89.8) (140.4) (166.6) Repurchase (441.4) (543.7) Treasury - balance at January 1 4,104.9 4,104.9 24.5 Outstanding at December 31 (679.6) (543.7) (441.4) 3,425.3 3,561.2 3,663.5 At December 31, 2017, 2016, and 2015, respectively, the Firm had 15.0 million, 24.9 million and 47.4 million warrants outstanding to purchase shares of common stock (the "Warrants"). The Warrants are currently traded on the New York Stock Exchange, and they are exercisable, in whole or in part, at any time and from time to time until October 28, 2018. The original warrant exercise price was $42.42 per share. The number of shares issuable upon the exercise of each warrant and the warrant exercise price is subject to adjustment upon the occurrence of certain events, including, but not limited to, the extent to which regular quarterly cash dividends exceed $0.38 per share. As of December 31, 2017 the exercise price was $41.834 and the Warrant share number was 1.01. Net income applicable to common stockholders (a) Less: Dividends and undistributed earnings allocated to participating securities (a) 22,927 23,086 22,778 Net income applicable to common equity 1,515 1,647 1,663 Less: Preferred stock dividends $ 24,441 $ 24,733 $ 24,442 Net income Basic earnings per share 2015 2016 2017 except per share amounts) Year ended December 31, (in millions, The following table presents the calculation of basic and diluted EPS for the years ended December 31, 2017, 2016 and 2015. undistributed) are allocated to each class of common stock and participating securities based on their respective rights to receive dividends. JPMorgan Chase grants RSUs to certain employees under its share-based compensation programs, which entitle recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock; these unvested awards meet the definition of participating securities. Earnings per share ("EPS") is calculated under the two-class method under which all earnings (distributed and Note 22 - Earnings per share JPMorgan Chase & Co./2017 Annual Report 252 As of December 31, 2017, approximately 120 million shares of common stock were reserved for issuance under various employee incentive, compensation, option and stock purchase plans, director compensation plans, and the Warrants. $15,410 $ 9,082 $ 5,616 On June 28, 2017, in conjunction with the Federal Reserve's release of its 2017 CCAR results, the Firm's Board of Directors authorized a $19.4 billion common equity (i.e., common stock and warrants) repurchase program. As of December 31, 2017, $9.8 billion of authorized repurchase capacity remained under the program. This authorization includes shares repurchased to offset issuances under the Firm's share-based compensation plans. January 1 Net income per share Aggregate purchase price of common stock repurchases 2016 5/1/2020 11/1/2022 4.625 5.300 4/21/2015 10/20/2017 1,258 - 2,000 2,000 200,000 200,000 125,750 Series CC Series Z 5/1/2020 11/1/2022 LIBOR + 3.33 LIBOR + 3.33 LIBOR + 3.78 2/1/2024 4/30/2024 7/1/2019 4/30/2024 7/1/2019 10/1/2024 10/1/2024 6.100 9/23/2014 1,600 1,600 5.000 6/9/2014 6.125 3/10/2014 2/1/2024 LIBOR + 3.32 LIBOR + 3.80 LIBOR + 2.58 Total preferred stock 2017 Total issued - balance at (in millions) Year ended December 31, 89.8 140.4 166.6 2015 2016 2017 Year ended December 31, (in millions) Total number of shares of common stock repurchased The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2017, 2016 and 2015. There were no warrants repurchased during the years ended December 31, 2017, 2016 and 2015. Common shares issued (newly issued or reissuance from treasury) by JPMorgan Chase during the years ended December 31, 2017, 2016 and 2015 were as follows. At December 31, 2017 and 2016, JPMorgan Chase was authorized to issue 9.0 billion shares of common stock with a par value of $1 per share. Note 21 - Common stock Notes to consolidated financial statements 251 JPMorgan Chase & Co./2017 Annual Report Each series of the Firm's preferred stock may be redeemed on any dividend payment date on or after the earliest redemption date for that series. All outstanding preferred stock series except Series I may also be redeemed following a “capital treatment event," as described in the terms of each series. Any redemption of the Firm's preferred stock is subject to non-objection from the Board of Governors of the Federal Reserve System (the "Federal Reserve"). Redemption rights On October 20, 2017, the Firm issued $1.3 billion of fixed to-floating rate non-cumulative preferred stock, Series CC, with an initial dividend rate of 4.625%. On December 1, 2017, The Firm redeemed all $1.3 billion of its outstanding 5.50% non-cumulative preferred stock, Series O. Dividends on fixed-rate preferred stock are payable quarterly. Dividends on fixed-to-floating-rate preferred stock are payable semiannually while at a fixed rate, and become payable quarterly after converting to a floating rate. Each series of preferred stock has a liquidation value and redemption price per share of $10,000, plus accrued but unpaid dividends. (a) Represented by depositary shares. $26,068 $26,068 2,606,750 2,606,750 2015 (54) related to prior periods (42) JPMorgan Chase Bank, N.A. Tier 1 capital NOL and tax credit carryforwards • Deferred tax assets that arise from • MSRS • Goodwill Less certain deductions for: CET1 capital • Defined benefit pension and OPEB plans • AFS debt and equity securities 8.4 8.3 Basel III Standardized Transitional 8.4 Tier 1 leverage (d) 15.5 15.9 (e) 16.2 15.9 Total 14.1 14.5 12.4% 12.8% 12.3% (e) 14.0 (e) 8.3 13.9 Basel III Advanced Transitional Dec 31, 2017 2,116,031 2,088,851 2,088,851 2,116,031 average(b) credit losses Adjusted 1,262,613 1,335,809 1,311,240 (e) 1,226,534 Risk-weighted Assets Tier 2 capital • Qualifying allowance for (in millions, except ratios) • Long-term debt qualifying as Tier 2 179,341 191,662 $ 184,375 $ 179,319 184,375 195,839 Total capital Tier 1 capital(a) CET1 capital Regulatory capital Add'l Tier 1 capital Perpetual preferred stock Total capital Dec 31, 2016 Dec 31, 2017 Dec 31, 2016 $ 184,375 $ 179,319 184,375 179,341 189,419 184,637 Tier 1 (a) 12.2% CET1 JPMorgan Chase & Co./2017 Annual Report 258 In addition, as of December 31, 2017 and 2016, the Firm had other restricted cash of $3.3 billion and $3.6 billion, respectively, primarily representing cash reserves held at non-U.S. central banks and held for other general purposes. Securities with a fair value of $3.5 billion and $19.3 billion, respectively, were also restricted in relation to customer activity. Receivables and securities of $18.0 billion and $18.2 billion, respectively, consisting of cash and securities pledged with clearing organizations for the benefit of customers. • In compliance with rules and regulations established by U.S. and non-U.S. regulators, as of December 31, 2017 and 2016, cash in the amount of $16.8 billion and $13.4 billion, respectively, were segregated in special bank accounts for the benefit of securities and futures brokerage customers. Also, as of December 31, 2017 and 2016, the Firm had: At January 1, 2018, JPMorgan Chase's banking subsidiaries could pay, in the aggregate, approximately $17 billion in dividends to their respective bank holding companies without the prior approval of their relevant banking regulators. The capacity to pay dividends in 2018 will be supplemented by the banking subsidiaries' earnings during the year. The principal sources of income and funding for the Parent Company are dividends from JPMorgan Chase Bank, N.A. and dividends and extensions of credit from the IHC. In addition to dividend restrictions set forth in statutes and regulations, the Federal Reserve, the OCC and the FDIC have authority under the Financial Institutions Supervisory Act to prohibit or to limit the payment of dividends by the banking organizations they supervise, including JPMorgan Chase and its subsidiaries that are banks or bank holding companies, if, in the banking regulator's opinion, payment of a dividend would constitute an unsafe or unsound practice in light of the financial condition of the banking organization. The IHC is prohibited from paying dividends or extending credit to the Parent Company if certain capital or liquidity "thresholds" are breached or if limits are otherwise imposed by JPMorgan Chase's management or Board of Directors. The Parent Company's two principal subsidiaries are JPMorgan Chase Bank, N.A. and JPMorgan Chase Holdings LLC, an intermediate holding company (the “IHC”). The IHC holds the stock of substantially all of JPMorgan Chase's subsidiaries other than JPMorgan Chase Bank, N.A. and its subsidiaries. The IHC also owns other assets and intercompany indebtedness owing to the holding company. The Parent Company is obligated to contribute to the IHC substantially all the net proceeds received from securities issuances (including issuances of senior and subordinated debt securities and of preferred and common stock). Restrictions imposed by U.S. federal law prohibit JPMorgan Chase & Co. ("Parent Company") and certain of its affiliates from borrowing from banking subsidiaries unless the loans are secured in specified amounts. Such secured loans provided by any banking subsidiary to the Parent Company or to any particular affiliate, together with certain other transactions with such affiliate (collectively referred to as "covered transactions"), are generally limited to 10% of the banking subsidiary's total capital, as determined by the risk- based capital guidelines; the aggregate amount of covered transactions between any banking subsidiary and all of its affiliates is limited to 20% of the banking subsidiary's total capital. The Federal Reserve requires depository institutions to maintain cash reserves with a Federal Reserve Bank. The average required amount of reserve balances deposited by the Firm's bank subsidiaries with various Federal Reserve Banks was approximately $24.9 billion and $19.3 billion in 2017 and 2016, respectively. Note 26 - Regulatory capital The business of JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A.") is subject to examination and regulation by the OCC. The Bank is a member of the U.S. Federal Reserve System, and its deposits in the U.S. are insured by the FDIC, subject to applicable limits. Field examination of certain select entities Field Examination Field Examination At Appellate level Field examination of amended returns; certain matters at Appellate level Status 2006 - 2015 JPMorgan Chase - U.K. 2011-2012 JPMorgan Chase - California 2011 2013 JPMorgan Chase - U.S. Periods under examination 2003-2005 2006-2010 JPMorgan Chase - U.S. Note 25 - Restrictions on cash and intercompany funds transfers The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The OCC establishes similar minimum capital requirements and standards for the Firm's IDI, including JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. Capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. bank holding companies and banks, including the Firm and its IDI subsidiaries. Basel III set forth two comprehensive approaches for calculating RWA: a standardized approach ("Basel III Standardized") and an advanced approach ("Basel III Advanced"). Certain of the requirements of Basel III are subject to phase-in periods that began on January 1, 2014 and continue through the end of 2018 (“transitional period”). The three categories of risk-based capital and their predominant components under the Basel III Transitional rules are illustrated below: Capital ratios (c) 2,514,270 2,484,631 2,484,631 2,514,270 Adjusted average(b) 1,483,132 (e) 1,435,825 1,476,915 1,499,506 Risk-weighted Assets $ 182,967 208,112 228,592 $ 183,300 208,644 227,933 $ 182,967 208,112 239,553 238,395 Dec 31, 2016 Dec 31, 2017 Dec 31, 2016 Basel III Advanced Transitional $ 183,300 208,644 Dec 31, 2017 Basel III Standardized Transitional JPMorgan Chase & Co. CET1 capital Tier 1 capital(a) Total capital Regulatory capital (in millions, except ratios) The following tables present the regulatory capital, assets and risk-based capital ratios for JPMorgan Chase and its significant IDI subsidiaries under both Basel III Standardized Transitional and Basel III Advanced Transitional at December 31, 2017 and 2016. including capital for AOCI related to: Common stockholder's equity Capital ratios(c) CET1 13.8% 13.7% (e) 19.1 Tier 1 14.9% 19.1% CET1 Capital ratios(c) 120,304 126,517 120,304 126,517 average(b) Adjusted 14.9 186,378 112,297 113,108 Risk-weighted 5.00 4.00 4.00 10.00 10.00 9.25 11.00 8.00 6.00 190,523 11.3% 11.3 9.0% 9.0 Total JPMorgan Chase & Co./2017 Annual Report 260 As of December 31, 2017 and 2016, JPMorgan Chase and all of its IDI subsidiaries were well-capitalized and met all capital requirements to which each was subject. (e) For the period ended December 31, 2016 the CET1, Tier 1, Total and Tier 1 leverage minimum capital ratios applicable to the Firm were 6.25%, 7.75%, 9.75% and 4.0% and the CET1, Tier 1, Total and Tier 1 leverage minimum capital ratios applicable to the Firm's IDI subsidiaries were 5.125%, 6.625%, 8.625% and 4.0% respectively. (d) Represents requirements for IDI subsidiaries pursuant to regulations issued under the FDIC Improvement Act. (c) Represents requirements for bank holding companies pursuant to regulations issued by the Federal Reserve. (b) Represents requirements for JPMorgan Chase's IDI subsidiaries. The CET1 minimum capital ratio includes 1.25% resulting from the phase-in of the 2.5% capital conservation buffer that is applicable to the IDI subsidiaries. The IDI subsidiaries are not subject to the GSIB surcharge. Note: The table above is as defined by the regulations issued by the Federal Reserve, OCC and FDIC and to which the Firm and its IDI subsidiaries are subject. (a) Represents the Transitional minimum capital ratios applicable to the Firm under Basel III at December 31, 2017. At December 31, 2017, the CET1 minimum capital ratio includes 1.25% resulting from the phase-in of the Firm's 2.5% capital conservation buffer, and 1.75% resulting from the phase-in of the Firm's 3.5% GSIB surcharge. Under the risk-based capital guidelines of the Federal Reserve, JPMorgan Chase is required to maintain minimum ratios of CET1, Tier 1 and Total capital to RWA, as well as a minimum leverage ratio (which is defined as Tier 1 capital divided by adjusted quarterly average assets). Failure to meet these minimum requirements could cause the Federal Reserve to take action. IDI subsidiaries also are subject to these capital requirements by their respective primary regulators. The prior period amounts have been revised to conform with the current period presentation. The Tier 1 leverage ratio is not a risk-based measure of capital. This ratio is calculated by dividing Tier 1 capital by adjusted average assets. For each of the risk-based capital ratios, the capital adequacy of the Firm and its IDI subsidiaries is evaluated against the lower of the two ratios as calculated under Basel III approaches (Standardized or Advanced) as required by the Collins Amendment of the Dodd-Frank Act (the "Collins Floor") Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for unrealized gains/(losses) on AFS securities, less deductions for goodwill and other intangible assets, defined benefit pension plan assets, and deferred tax assets related to tax attributes, including NOLS. Includes the deduction associated with the permissible holdings of covered funds (as defined by the Volcker Rule). The deduction was not material as of December 31, 2017 and 2016. (e) (d) (c) (b) (a) 14.0 17.1 14.0 17.1 Tier 1 leverage(d) 11.5 20.4 24.5 7.25 December 31, 2017 JPMorgan Chase - U.S. 9.00 -% Regulatory capital (in millions, except ratios) The following table presents the minimum ratios to which the Firm and its IDI subsidiaries are subject as of Transitional Basel III Standardized Chase Bank USA, N.A. Notes to consolidated financial statements 259 JPMorgan Chase & Co./2017 Annual Report 8.6 8.7 8.6 Dec 31, 2017 8.7 14.6 15.4 14.6 (e) 14.7 Total 14.2 15.0 13.7 (e) 13.8 Tier 1 (a) 14.2% 15.0% Tier 1 leverage (d) Basel III Advanced Transitional Dec 31, 2016 Dec 31, 2017 5.75% 7.50% Tier 1 leverage Assets Total 21,434 26,250 22,862 27,691 Tier 1 Total capital 16,784 CET1 $ 16,784 $ 21,600 21,600 $ 16,784 16,784 21,600 $ 21,600 CET1 capital Tier 1 capital Capital ratios IDI (d) BHC(c) IDI (b)(e) Well-capitalized ratios Minimum capital ratios BHC (a)(e) December 31, 2017. Dec 31, 2016 6.50% 12 JPMorgan Chase is continually under examination by the Internal Revenue Service, by taxing authorities throughout the world, and by many state and local jurisdictions throughout the U.S. The following table summarizes the status of significant income tax examinations of JPMorgan Chase and its consolidated subsidiaries as of December 31, 2017. 257 255 JPMorgan Chase & Co./2017 Annual Report to be reinvested indefinitely through December 31, 2017. (a) Predominantly includes earnings of U.K. subsidiaries that were deemed Adjustments were also recorded to income tax expense for certain tax-oriented investments. These adjustments were driven by changes to affordable housing proportional amortization resulting from the reduction of the federal income tax rate under the TCJA. SEC Staff Accounting Bulletin No. 118 does not apply to these adjustments. The deemed repatriation and remeasurement of deferred taxes were calculated based on all available information and published legislative guidance. These amounts are considered to be estimates under SEC Staff Accounting Bulletin No. 118 as the Firm anticipates refinements to both calculations. Anticipated refinements will result from the issuance of future legislative and accounting guidance as well as those in the normal course of business, including true-ups to the tax liability on the tax return as filed and the resolution of tax audits. The deemed repatriation of the Firm's unremitted non-U.S. earnings is based on the post-1986 earnings and profits of each controlled foreign corporation. The calculation resulted in an estimated income tax expense of $3.7 billion. Furthermore, accounting for income taxes requires the remeasurement of certain deferred tax assets and liabilities based on the rates at which they are expected to reverse in the future. The Firm remeasured its deferred tax asset and liability balances in the fourth quarter of 2017 to the new statutory U.S. federal income tax rate of 21% as well as any federal benefit associated with state and local deferred income taxes. The remeasurement resulted in an estimated income tax benefit of $2.1 billion. On December 22, 2017, the TCJA was signed into law. The Firm's effective tax rate increased in 2017 driven by a $1.9 billion income tax expense representing the estimated impact of the enactment of the TCJA. The $1.9 billion tax expense was predominantly driven by a deemed repatriation of the Firm's unremitted non-U.S. earnings and adjustments to the value of certain tax-oriented investments partially offset by a benefit from the revaluation of the Firm's net deferred tax liability. Impact of the TCJA 20.4% 28.4% 31.9% The components of income tax expense/(benefit) included in the Consolidated statements of income were as follows for each of the years ended December 31, 2017, 2016, and 2015. Effective tax rate (0.6) (0.1) Other, net 5.4 Impact of the TCJA (5.7) Tax audit resolutions 0.8 0.3 Nondeductible legal expense (3.7) (3.9) (0.3) (4.2) Income tax expense/(benefit) (in millions) (144) Non-U.S. 1,213 4,364 2,174 U.S. federal Deferred income tax expense/(benefit) 4,927 5,152 9,147 (benefit) Total current income tax expense/ Year ended December 31, 547 1,029 U.S. state and local $ 3,160 1,220 $ 2,488 1,760 2,400 $ 5,718 2015 2016 2017 Non-U.S. U.S. federal Current income tax expense/(benefit) 904 Business tax credits (3.9) (1.7) $ (1,521) $ (3,117) $ 1,120 $ 1,971 $ (915) $ 1,056 $ (2,451) $ 930 $ - $ - $ (330) $ 199 111 $ (192) $ (529) $ DVA on fair value option elected liabilities, net change: $ (303) $ Total other comprehensive income/(loss) 111 (197) $ (1,997) 308 36 (64) 738 (226) 964 Net change (25) (58) 33 52 (25) 77 (28) (a) The pre-tax amount is reported in securities gains/(losses) in the Consolidated statements of income. (b) Reclassifications of pre-tax realized gains/(losses) on translation adjustments and related hedges are reported in other income/expense in the Consolidated statements of income. The amounts were not material for the periods presented. (c) The pre-tax amounts are primarily recorded in noninterest revenue, net interest income and compensation expense in the Consolidated statements of income. (d) In 2015, the Firm reclassified approximately $150 million of net losses from AOCI to other income because the Firm determined that it is probable that the forecasted interest payment cash flows would not occur. For additional information, see Note 5. (3.1) Non-U.S. subsidiary earnings(a) 1.5 (3.3) (3.1) (3.3) Tax-exempt income 2.4 2.2 income tax benefit taxes, net of U.S. federal U.S. state and local income Increase/(decrease) in tax rate resulting from: 2015 35.0% 2016 35.0% 35.0% Statutory U.S. federal tax rate 2017 Year ended December 31, Effective tax rate A reconciliation of the applicable statutory U.S. federal income tax rate to the effective tax rate for each of the years ended December 31, 2017, 2016 and 2015, is presented in the following table. Effective tax rate and expense Due to the inherent complexities arising from the nature of the Firm's businesses, and from conducting business and being taxed in a substantial number of jurisdictions, significant judgments and estimates are required to be made. Agreement of tax liabilities between JPMorgan Chase and the many tax jurisdictions in which the Firm files tax returns may not be finalized for several years. Thus, the Firm's final tax-related assets and liabilities may ultimately be different from those currently reported. JPMorgan Chase and its eligible subsidiaries file a consolidated U.S. federal income tax return. JPMorgan Chase uses the asset and liability method to provide income taxes on all transactions recorded in the Consolidated Financial Statements. This method requires that income taxes reflect the expected future tax consequences of temporary differences between the carrying amounts of assets or liabilities for book and tax purposes. Accordingly, a deferred tax asset or liability for each temporary difference is determined based on the tax rates that the Firm expects to be in effect when the underlying items of income and expense are realized. JPMorgan Chase's expense for income taxes includes the current and deferred portions of that expense. A valuation allowance is established to reduce deferred tax assets to the amount the Firm expects to realize. Note 24 - Income taxes JPMorgan Chase & Co./2017 Annual Report 254 (e) The pre-tax amount is reported in compensation expense in the Consolidated statements of income. (73) (95) U.S. state and local 282 (205) (4,130) $ Net deferred tax (liabilities)/assets $ 22,219 12,241 Gross deferred tax liabilities 5,493 3,502 Other, net 4,572 200 Non-U.S. operations Unrecognized tax benefits 4,807 4,053 Leasing transactions 2,757 hedges Mortgage servicing rights, net of 3,294 2,299 $ $ Depreciation and amortization Deferred tax liabilities 22,014 8,111 $ $ 3,483 At December 31, 2017, 2016 and 2015, JPMorgan Chase's unrecognized tax benefits, excluding related interest expense and penalties, were $4.7 billion, $3.5 billion and $3.5 billion, respectively, of which $3.5 billion, $2.6 billion and $2.1 billion, respectively, if recognized, would reduce the annual effective tax rate. Included in the amount of unrecognized tax benefits are certain items that would not affect the effective tax rate if they were recognized in the Consolidated statements of income. These unrecognized items include the tax effect of certain temporary differences, the portion of gross state and local unrecognized tax benefits that would be offset by the benefit from associated U.S. federal income tax deductions, and the portion of gross non-U.S. unrecognized tax benefits that would have offsets in other jurisdictions. JPMorgan Chase is presently under audit by a number of taxing authorities, most notably by the Internal Revenue Service as summarized in the Tax examination status table below. As JPMorgan Chase is presently under audit by a number of taxing authorities, it is reasonably possible that over the next 12 months the resolution of these examinations may increase or decrease the gross balance of unrecognized tax benefits by as much as $1.3 billion. Upon settlement of an audit, the change in the unrecognized tax benefit would result from payment or income statement recognition. The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits for the years ended December 31, 2017, 2016 and 2015. Year ended December 31, (in millions) JPMorgan Chase has recorded deferred tax assets of $219 million at December 31, 2017, in connection with U.S. federal and non-U.S. net operating loss ("NOL") carryforwards and state and local capital loss carryforwards. At December 31, 2017, total U.S. federal NOL carryforwards were approximately $769 million, non- U.S. NOL carryforwards were approximately $142 million and state and local capital loss carryforwards were $660 million. If not utilized, the U.S. federal NOL carryforwards will expire between 2025 and 2036 and the state and local capital loss carryforwards will expire between 2020 and 2021. Certain non-U.S. NOL carryforwards will expire between 2028 and 2034 whereas others have an unlimited carryforward period. JPMorgan Chase & Co./2017 Annual Report At December 31, 2017 and 2016, in addition to the liability for unrecognized tax benefits, the Firm had accrued $639 million and $687 million, respectively, for income tax- related interest and penalties. After-tax interest expense/(benefit) and penalties related to income tax liabilities recognized in income tax expense were $102 million, $86 million and $(156) million in 2017, 2016 and 2015, respectively. $ 4,747 $ 3,450 $ 3,497 (51) Decreases related to a lapse of applicable statute of limitations Balance at December 31, (56) (204) (334) settlements with taxing authorities Decreases related to cash (785) (2,646) (350) Decreases based on tax positions 1,028 583 626 Increases based on tax positions related to prior periods 408 262 1,355 Increases based on tax positions related to the current period 2015 $ 4,911 2016 $ 3,497 $ 3,450 Balance at January 1, 2017 The valuation allowance at December 31, 2017, was due to the state and local capital loss carryforwards and certain non-U.S. NOL carryforwards. Deferred tax assets, net of valuation allowance Tax examination status (785) Valuation allowance 2016 2017 $27,103 8,797 Non-U.S.(a) U.S. (in millions) Year ended December 31, The Firm recognized $1.7 billion, $1.7 billion and $1.6 billion of tax credits and other tax benefits associated with investments in affordable housing projects within income tax expense for the years 2017, 2016 and 2015, respectively. The amount of amortization of such investments reported in income tax expense under the current period presentation during these years was $1.7 billion, $1.2 billion and $1.1 billion, respectively. The carrying value of these investments, which are reported in other assets on the Firm's Consolidated balance sheets, was $7.8 billion and $8.8 billion at December 31, 2017 and 2016, respectively. The amount of commitments related to these investments, which are reported in accounts payable and other liabilities on the Firm's Consolidated balance sheets, was $2.4 billion and $2.8 billion at December 31, 2017 and 2016, respectively. The results are inclusive of any impacts from the TCJA. Affordable housing tax credits JPMC will treat any tax it may incur on global intangible low tax income as a period cost to tax expense when the tax is incurred. Prior to December 31, 2017, U.S. federal income taxes had not been provided on the undistributed earnings of certain non-U.S. subsidiaries, to the extent that such earnings had been reinvested abroad for an indefinite period of time. The Firm will no longer maintain the indefinite reinvestment assertion on the undistributed earnings of those non-U.S. subsidiaries in light of the enactment of the TCJA. The U.S. federal and state and local income taxes associated with the undistributed and previously untaxed earnings of those non-U.S. subsidiaries was included in the deemed repatriation charge recorded as of December 31, 2017. The following table presents the U.S. and non-U.S. components of income before income tax expense for the years ended December 31, 2017, 2016 and 2015. Results from Non-U.S. earnings 2015 recognized within income tax expense in the Consolidated statements of income. In prior years these tax benefits were recorded as increases to additional paid-in capital. Tax effect of items recorded in stockholders' equity The preceding table does not reflect the tax effect of certain items that are recorded each period directly in stockholders' equity. The tax effect of all items recorded directly to stockholders' equity resulted in a decrease of $915 million in 2017, an increase of $925 million in 2016, and an increase of $1.5 billion in 2015. Effective January 1, 2016, the Firm adopted new accounting guidance related to employee share-based payments. As a result of the adoption of this new guidance, all excess tax benefits (including tax benefits from dividends or dividend Total income tax expense includes $252 million, $55 million and $2.4 billion of tax benefits recorded in 2017, 2016, and 2015, respectively, as a result of tax audit resolutions. $ 9,803 $ 6,260 1,333 4,651 Total income tax expense $ 11,459 2,312 expense/(benefit) Total deferred income tax 215 360 equivalents) on share-based payment awards are $ 26,651 $ 23,191 7,885 7,511 $34,536 $ 30,702 Income before income tax expense $ 35,900 (a) For purposes of this table, non-U.S. income is defined as income generated from operations located outside the U.S. 22,799 8,157 Gross deferred tax assets 2,155 219 Tax attribute carryforwards 5,368 327 Non-U.S. operations 6,831 3,528 Accrued expenses and other 5,534 2,911 688 Employee benefits $ 3,395 $ Allowance for loan losses Deferred tax assets 2016 2017 December 31, (in millions) Deferred income tax expense/(benefit) results from differences between assets and liabilities measured for financial reporting purposes versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. If a deferred tax asset is determined to be unrealizable, a valuation allowance is established. The significant components of deferred tax assets and liabilities are reflected in the following table as of December 31, 2017 and 2016. Deferred taxes JPMorgan Chase & Co./2017 Annual Report 256 (46) 13.8 The Firm may, from time to time, enter into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it would not otherwise be repurchasing common equity - for example, during internal trading "blackout periods." All purchases under a Rule 10b5-1 plan must be made according to a predefined plan established when the Firm is not aware of material nonpublic information. For additional information regarding repurchases of the Firm's equity securities, see Part II, Item 5: Market for registrant's common equity, related stockholder matters and issuer purchases of equity securities, on page 28. I. JPMORGAN CHASE BUSINESS STRATEGIES I. JPMORGAN CHASE BUSINESS STRATEGIES 19 11 Liquidity = HQLA plus unencumbered marketable securities, which includes excess liquidity at JPMorgan Chase Bank, N.A. TLAC Total loss absorbing capacity HQLA = High quality liquid assets predominantly includes cash on deposit at central banks, U.S. agency mortgage-backed securities, U.S. Treasuries and sovereign bonds bps = basis points T = Trillions B = Billions RWA = Risk-weighted assets Loss Absorbing Resources of U.S. SIFI Banks Combined TCE = Tangible common equity For additional information, see LCR and HQLA on page 93. 6 Represents the amount of high quality liquid assets (HQLA) included in the liquidity coverage ratio. 5 Operational risk RWA is a component of RWA. 4 Reflects Basel III Advanced Fully Phased-in measure. 3 Reflects Basel I measure; CET1 reflects Tier 1 common. 2 Includes trust preferred securities. 1 Excludes goodwill and intangible assets. $186B eligible for TLAC $310B CET1 = Common equity Tier 1 ratio ($ in billions) $1,749 $1,274 CCAR Comprehensive Capital Analysis and Review TLAC Total loss absorbing capacity SIFI Systemically important financial institution Source: SNL Financial; Federal Reserve Bank, February 2018 Includes only the 18 banks participating in CCAR in 2013, as well as Bear Stearns, Countrywide, Merrill Lynch, National City, Wachovia and Washington Mutual ■Tangible common equity 2017 JPMorgan Chase only 34 CCAR banks 2017 projected pre-tax net losses (severely adverse scenario) 2017¹ $183 $203 $111 $386 $1,008 ~5% $1,262 $2,270 and TLAC long-term debt Loan loss reserves, preferred stock -2x 2007¹ $475 +$7B $303B Long-term debt and preferred stock² -$34B 7.4% +340 bps 4.0% TCE/ operational risk RWA 17.5% excluding 12.7%4 +570 bps 7.0%³ CET1 2017 2008 at December 31, Our Fortress Balance Sheet The Federal Reserve's Comprehensive Capital Analysis and Review (CCAR) stress test estimated what our losses would be through a severely adverse event lasting over nine quarters - an event that is worse than what actually happened during the Great Recession; e.g., high unemployment and We have said this before, and it remains true: JPMorgan Chase has to be prepared to handle multiple, complex, global and interre- lated types of risk. We do this in many ways - let me share a few: The chart below and the one on page 20 show the extraordinary strength of our balance sheet. We have always believed that maintaining a strong balance sheet (including liquidity and conservative accounting) is an absolute necessity. We need a fortress balance sheet so we can continue to do our job - regardless of the environment. in every business). You should assume we do this internally at a far more detailed level than what is presented here. I. JPMORGAN CHASE BUSINESS STRATEGIES to real decisions. In addition, there should be clarity around who chairs the meeting. The chair is responsible for making sure all issues are properly raised, facilitating effec- tive and productive discussions and driving to decisions. Total assets¹ counterparty failures. The Fed estimated that in such a scenario, we would lose $18 billion over the ensuing nine quarters, which is easily manageable by JPMorgan Chase's capital base. My view is that we would make money in almost every quarter in that scenario, and this is supported by our having earned approximately $30 billion pre-tax over the course of the nine quarters during the actual financial crisis of 2009. Tangible +$99B or sold under repurchase agreements $193B Fed funds purchased and securities loaned $556B6 +~$256B ~$300B Liquidity $400B5 +$400B $0 Operational risk RWA $1.4T4 +$200B $1.273 RWA $2.5T +$300B $2.2T Total assets common equity $183B $84B We are believers in the CCAR stress testing process, although our view is that it could be simplified and improved. Our share- holders should know that the CCAR stress test is only an annual test. To explain how serious we are about stress testing, you should know that we run several hundred tests a week - including a number of complicated, potentially disastrous scenarios to prepare our company for almost every type of event. While we never know exactly how and when the next major crisis will unfold, these rigorous exercises keep us constantly prepared. $159B 20 I. JPMORGAN CHASE BUSINESS STRATEGIES 25 When the next crisis begins, regardless of where or how it starts, multiple actors in the system will take actions - either out of neces- sity (i.e., they need cash) or sentiment (i.e., they want to reduce risk). This will happen across passive, index and ETF funds, insur- ance companies, banks and nonbanks. As individual actors stop providing credit and liquidity in the marketplace, we need to do a better job of understanding how this might unfold. And all this will be happening under a different regulatory regime from before. Banks and regulators need to be more forward looking and less backward looking - particularly when examining risks across the system. One day there will be another crisis, and financial institutions and central banks will need to respond. The financial system is far more safe and sound than in the past. But in spite of all the regulations put in place, I worry about whether we have properly prepared for the next crisis. The Financial Stability Oversight Council was created to oversee the whole system (as appropriate), but we have not yet really worked collabo- ratively to prepare tabletop exercises about what would happen across the system under difficult situations. If truly negative events started to unfold, we could expect the Federal Reserve, with its enormous authority and power, to take strong action, including changing regulations, if the Fed thought it necessary. In any event, our shareholders should rest assured that we will weather it all. There are a couple of things we all could do to be more prepared for this situation and other disruptions, which I will discuss in the next few paragraphs. and 2009 are the only real examples in the United States in the past 100 years when panic in the markets caused large reduc- tions in investments and hiring. I wouldn't give this scenario very high odds - in fact, I would give it low odds. Most people think of those events as one-in-a-thousand-year floods. But because the experience of 2009 is so recent, there is always a chance that people may overreact. Financial markets have a life of their own and are sometimes barely connected to the real economy (most people don't pay much attention to the financial markets nor do the markets affect them very much). Volatile markets and/or declining markets gener- ally have been a reaction to the economic environment. Most of the major downturns in the market since the Great Depression reflect negative future expectations due to a potential or real recession. In almost all of these cases, stock markets fell, credit losses increased and credit spreads rose, among other disruptions. The biggest negative effect of volatile markets is that it can create market panic, which could start to slow the growth of the real economy. The years 1929 There is a risk that volatile and declining markets can lead to market panic. is not the worst case. If growth in America is accelerating, which it seems to be, and any remaining slack in the labor markets is disappearing - and wages start going up, as do commodity prices - then it is not an unreasonable possibility that inflation could go higher than people might expect. As a result, the Federal Reserve will also need to raise rates faster and higher than people might expect. In this case, markets will get more volatile as all asset prices adjust to a new and maybe not-so-positive environ- ment. Remember that former Chairman of the Federal Reserve Paul Volcker increased the discount rate by 100 basis points on a Saturday night back in 1979 in response to a serious double-digit inflation problem. And when markets opened the next business day, the Fed funds rate went up by over 200 basis points. Also remember that the Federal Reserve is operating with extremely different monetary transmission mechanisms than in the past. The old “money multiplier" has been superseded by the new capital and liquidity requirements. Today's “excess reserves" (reserves once considered in excess of what banks were required to post in cash at the Federal Reserve - fundamen- tally reserves that could be lent out) are not lendable, although we still don't completely understand the effect of this. I. JPMORGAN CHASE BUSINESS STRATEGIES So we could be going into a situation where the Fed will have to raise rates faster and/ or sell more securities, which certainly could lead to more uncertainty and market vola- tility. Whether this would lead to a reces- sion or not, we don't know - but even that There are two offsetting factors to the large sales of Treasuries. One is that as the Federal Reserve sells, it reduces excess reserves, which requires banks to buy Treasuries to meet liquidity requirements. But we do not fully know the extent of this scenario, and it certainly won't be dollar for dollar. The second factor, as some argue, is that the U.S. trade deficit effectively forces foreign coun- tries to use their dollars to buy Treasuries, although this is not completely true - they can buy other U.S. securities or assets or sell their dollars. This situation is completely reversing. Sometime in the next year or so, many of the major buyers of U.S. debt, including the Federal Reserve, will either stop their buying or reverse their purchases (think foreign exchange managers or central banks in Japan or China and Europe). So far, only one central bank, the Federal Reserve, has started to reverse QE – and even that in a minor way. However, by the end of this year, the Fed has indicated it might reduce its holding of Treasuries by up to $150 billion a quarter. And finally, the U.S. government will need to sell more than $250 billion a quarter to fund its deficit. It would be a reasonable expectation that with normal growth and inflation approaching 2%, the 10-year bond could or should be trading at around 4%. And the short end should be trading at around 22% (these would be fairly normal histor- ical experiences). And this is still a little lower than the Fed is forecasting under these conditions. It is also a reasonable explanation (and one that many economists believe) that today's rates of the 10-year bond trading below 3% are due to the large purchases of U.S. debt by the Federal Reserve (and others). No banks to the rescue this time – banks got punished for helping in the last go-round. The continuous politicization of complex policy is an issue. No one can believe that very detailed and complex global liquidity or capital requirements should be set by politicians. Liquidity requirements, while much higher, now have an element of rigidity built in that did not exist before. Banks will be unable to use that liquidity when they most need to do so - to make loans or intermediate markets. They have a “red line" they cannot cross (they are required to maintain hard and fast liquidity requirements). As clients demand more liquidity from their banks, the banks essentially will be unable to provide it. There has been an excessive reliance on models (which I spoke about earlier in this section). Market making is dramatically smaller than in the past (e.g., aggregate primary dealer positions of bonds - including Treasury and agency securities, mortgage-backed securities and corporates - averaged $530 billion in 2007 vs. an average of $179 billion today). While in the past that total may have been too high, virtually every asset manager says today it is much harder to buy and sell securities, particu- larly the less liquid securities. Even more procyclicality has been built into the system. Risk-weighted assets will go up as will collateral requirements - and this is on top of the procyclicality of loan loss reserving. 24 I. JPMORGAN CHASE BUSINESS STRATEGIES Almost all risk and control functions (think Anti-Money Laundering, Know Your Customer (KYC) and Compliance) could be better performed if we worked with the regulators to streamline what we do and use advanced techniques, like artificial intelli- gence and machine learning, to improve the outcomes. The same is true for fraud preven- tion and customer service. We must also be far more aggressive in protecting ourselves from cybersecurity risks, both within the banking system and across the financial system (think of nonbanks, money managers, clearinghouses, exchanges, etc.) 23 Modest regulatory reform can strengthen the financial system, improve the functioning of our markets and enhance economic growth for all Americans. Regulators now have begun to simplify, coor- dinate and reduce overlapping regulations. I won't repeat the details that I've discussed in prior letters – many of them were also discussed in Treasury reports issued by the government. But suffice it to say, modest regulatory reform could allow banks to expand carefully, improve access to credit (e.g., mortgages and small business loans) and improve market making and the func- tioning of the money markets. War rooms. Just as important, we need to simplify our processes while accelerating the pace of change and driving new innovations. Last year, the Operating Committee created a number of "war rooms" – spanning lines of business, geographies, functions and levels - to make our firm more agile and to put a laser focus on several hot-button issues, like client onboarding and vendor and third- party management. Each war room is staffed with a dedicated group of employees tasked with solving specific problems within a set number of weeks or months. You would be amazed at how quickly our employees can come up with new solutions when they are galvanized around solving a problem in a concentrated time period. These teams have been so successful in driving bureaucracy out of the decision-making process that we plan to deploy more war rooms when crit- ical needs arise. These war rooms are very similar to how we operated when we made complex acquisitions. Essentially, they cause better and faster dissemination of infor- mation to those who need to know – and faster and more productive decision making because everyone involved is in the room. Reimagining. You can take any part of your business and reimagine it. You can get all the right people in the room to think about a certain process and reimagine how it could be done from the ground up. Our Know Your Customer problem-solving team is a good example of the results our reimag- ining and war rooms can drive. Comprising all lines of business, the group was given eight weeks to reimagine our KYC processes to improve the customer experience without sacrificing controls. By applying a sharp, firmwide focus to the KYC protocols, the The chart above shows just how much capital is retained by the CCAR banks. To remind you, CCAR forecasts the losses of each bank over the next nine quarters as if all of them went through a crisis worse than the crisis in 2009 and that each bank performed as poorly as the worst bank throughout that crisis. The chart above also shows that even in the extremely unlikely event that it could happen this way (i.e., that each bank is the worst bank), there is plenty of capital in the system to absorb these events. This does not include the fact that the new regulatory requirements would appropriately force any bank to take corrective action long before it gets into serious trouble. team identified several KYC questions and protocols that had become outdated or been made redundant by recent controls. One customer could be subjected to multiple KYC processes depending on the line of business and channel used. As a result, the team streamlined KYC questions substan- tially and identified a number of processes that could be eliminated, which will allow for a better customer experience while still maintaining a strong control environment. This war room team's results not only helped disparate lines of business identify duplicative processes but also enabled the team to update the firm's priorities. - nor can Fighting complacency by being self-critical. Complacency is another disease. It is usually borne out of arrogance or success, but it is a guarantee of future failure. Our competitors are not resting on their laurels we. The only way to fight complacency is to always analyze our own actions and point out our own weaknesses. It's great to openly celebrate our successes, but when the door is closed, management should emphasize the negatives. - Using agile management to create speed. Agile technology generally means using new forms of technology – think cloud computing, for example – to enable small teams of programmers to build and prop- erly execute new programs and products rapidly and effectively. The concept of agile management goes hand in hand with this approach. Small teams of people respon- sible for products and services work with technologists to improve the customer experience. To do this, they must be given the necessary authority and resources. It is also important they understand that they can make mistakes without punishment. 27 I. JPMORGAN CHASE BUSINESS STRATEGIES 8. What are the firm's views on succession? Having a first-rate management team in place is probably the Board's highest priority. Therefore, management succession planning is a key focus of our Board. The Board knows the firm's senior leaders well, through unfet- tered access and significant interaction. While the Board and I have agreed that I will continue in my current role for approxi- mately five more years, we both believe that, under all timing scenarios, the firm has in place several highly capable successors. Early in the year, we announced that Daniel Pinto, CEO of our Corporate & Investment Bank, and Gordon Smith, CEO of Consumer & Community Banking, have been appointed Co-Presidents and Chief Operating Officers of the company. In addition to their current roles, Daniel and Gordon will work closely with me to help drive critical firmwide func- tions. Our other outstanding CEOs, Mary Erdoes, Asset & Wealth Management, and Doug Petno, Commercial Banking, along with our CFO, Marianne Lake, took on expanded responsibilities last year and have played progressively more significant roles part- nering across the firm in helping to manage the company. I also want to say how grateful I am to our Operating Committee and to all of the leaders of our organization for the extraordinary job they do. 28 26 Meetings. Internal meetings can be a giant waste of time and money. I am a vocal propo- nent of having fewer of them. If a meeting is absolutely necessary, the organizer needs to have a well-planned, focused agenda with pre-read materials sent in advance. The right people have to be in the room, and follow-up actions must be well-documented. Just as important, each meeting should only run for as long as it needs to and lead Below are five examples of how we've set out to combat this condition: After years of increasing regulations, there has been a temptation to blame some of our bureaucracy and ridiculous processes on regulations. That, too, is (mostly) hogwash. It is easy to find excuses not to attempt to reimagine how things could be done better and more efficiently. I was recently at a senior leadership offsite meeting talking about bureaucracy. We heard bureaucracy described as "a necessary outcome of complex businesses operating in complex international and regulatory environments." This is hogwash. Bureau- cracy is a disease. Bureaucracy drives out good people, slows down decision making, kills innovation and is often the petri dish of bad politics. Large organizations, in fact all organizations, should be thought of as always slowing down and getting more bureaucratic. Therefore, leaders must continually drive for speed and accuracy to eliminate waste and kill bureaucracy. When you get in great shape, you don't stop exercising. 7. How is the company dealing with bureaucracy and complacency that often infect large companies? While the regulatory environment is appro- priately much stricter than it once was, we can simplify it and even strengthen it by ensuring that it is globally fair and trans- parent and includes continuous, regular review and appropriate modification. Far more money than before (about $9 tril- lion of assets, which represents about 30% of total mutual fund long-term assets) is managed passively in index funds or ETFs (both of which are very easy to get out of). Some of these funds provide far more liquidity to the customer than the under- lying assets in the fund, and it is reason- able to worry about what would happen if these funds went into large liquidation. We also need to be more forward looking in many other areas. Doing so will create a better and stronger system - not doing so will actually create additional risk. Following are a few examples: We try to intelligently, thoughtfully and analytically make decisions and manage risk (and not overly rely on models). Political influence and unexpected litigation Changes in industrial structure; e.g., new sources of competition Emerging competitive threats Deteriorating international competiveness (as what happened to our tax code) Changing technology as it impacts indus- tries (including the banking industry) Future changes in the law or even how the law might be interpreted differently 10 years from now The character and integrity of those with whom you are doing business We rely heavily on detailed and constantly improving models as a foundational element of that analysis. But we are cognizant of the fact that models by their nature are backward looking and have a difficult time adjusting to material items, including the following: When I hear people talk about banks taking risks, it often sounds as if we are taking big bets like you would at a casino or a racetrack. This is the complete opposite of reality. Every loan we extend is a proprietary risk. Every new facility we build is a risk. Whether we are adding branches or bankers - or making markets or expanding opera- tions - we perform extensive analytics and stress testing to challenge our assumptions. In short, we look at the best- and worst-case scenarios before we "take risk." Much of what we do as a bank is to mitigate or manage the risk being taken. I think you would be impressed by the thoroughness and risk-mit- igating approach demonstrated at our risk committee meetings. At these meetings, we have lawyers, compliance, risk manage- ment, bankers and technologists – folks with decades of experience who challenge each other and ensure we have thought about every possible angle. And since we know we will be wrong sometimes, we almost always look at the worst possible case - to ensure JPMorgan Chase can survive any situation. This is not risk taking on the order of taking a guess – it is intelligent, thoughtful, analyt- ical decision making. I. JPMORGAN CHASE BUSINESS STRATEGIES 21 In the financial markets, we must be prepared for the full range of possibilities and probabilities. We strive to try to understand the possibili- ties and probabilities of potential outcomes so as to be prepared for any outcome. We analyze multiple scenarios (in addition to the stress testing I wrote about earlier in this section). So regardless of what you think about the probabilities, we need to be prepared for the possibilities, including the worst case. In essence, we try to manage the company such that all possibilities, including the "fat tails" (the worst-case scenarios), cannot hurt the company. Our bank is extremely good at cybersecurity and client protection. However, cyber law in the United States is inadequate regarding banks and government entities. We need to be allowed to work even closer with our government in real time to properly protect the financial system. In addition, we need to have better international cyber laws (and include them in trade agreements) like we do in maritime and aviation laws. Countries should know what they are responsible for - and what redress companies or countries have - when either a bad state actor or crimi- nals in a state cause extreme problems. I cannot overemphasize the importance of cybersecurity in America. This is a critical issue, not just for financial companies but also for utilities, technology companies, elec- trical grids and others. It is an arms race, and we need to do whatever we can to protect the United States of America. We cannot do enough as a country when it comes to cybersecurity. are complete is what the end state will look like. Although unlikely, there is the possibility that we could stay exactly as we are today. Unfortunately, the worst outcome would be much of London's financial center moving to the Continent over time. We hope for all involved that this outcome will not be the case. So far, it has turned out pretty much like we expected: It's complex and hard to figure out, and the long-term impact to the United Kingdom is still uncertain. Last year, we spoke about whether Brexit would cause the European Union to unravel or pull together - and it appears, particularly with the new leadership in France and the steady hand in Germany, that the countries might pull together. As for JPMorgan Chase, fortunately, we have the resources to be prepared for a hard Brexit, as we must be. It essentially means moving 300-400 jobs around Europe in the short term and modifying some of our legal entities to be able to conduct business the day after Brexit. What we do not know - and will not know until the negotiations We will be prepared for Brexit. I will not spend time dwelling on geopolitics here, which can - but rarely does - upset the global economy. In the next section, I talk about serious policy issues that could harm economic growth, including America's rela- tionship with China and potential disrup- tions to global trade. In this section, I focus on some of the risks in the financial system and how we go about managing them. The global economy across Asia and Japan, Latin America and Europe, and the United States has been doing well – better than most would have expected a year ago. The United States in particular may be strengthening as we speak. The competitive tax system, a more constructive regulatory environ- ment, and very high consumer and business confidence are increasing indications that the economy will likely expand. Unemploy- ment may very well drop to 3.5% this year, and there are more and more signals that business will improve capital expenditures and raise payrolls. Credit is readily available (though still not enough in some mort- gage markets). Wages, jobs and household formation are increasing. Housing is in short supply. Underlying consumer and corpo- rate credit have been relatively strong. All these signs lead to a positive outlook for the economy for the next year or so. And there are some modest negatives or potentially important differences (than during the last crisis): 6. What risks worry us the most? And what could go wrong? Public sector fiscal challenges, demo- graphic changes and challenges managing the nation's healthcare resources There are other items - but you get the point. Judgment (which will never be perfect all of the time) cannot be removed from the process. I. JPMORGAN CHASE BUSINESS STRATEGIES Healthier consumers in terms of both employment and disposable income (and their debt burden is still modest relative to their disposable income, while debt service burdens are historically low) The absence of massive losses in the mortgage markets. Mortgage underwriting since 2009 has been rather pristine. And while losses will go up in a recession, it will be nothing like what happened in the Great Recession. In the 2009 crisis, losses totaled more than $1 trillion. The market- place realization that financial institutions and investors were going to experience massive losses is a primary reason why there was a devastating loss of confidence in the financial system. Volatility and rapidly moving markets should surprise no one. Money market funds that are far safer due to regulatory requirements around credit standards and liquidation Less leveraged lending Less total short-term secured financing, which is also more properly collateralized Far more liquidity in the banking system More collateral in the markets Far more capital and less leverage in the banking system • • There are many pluses (things that are better than during the last crisis in 2009): think through the possible effects. • It is fundamentally the same for stocks, bonds, and interest rates and currencies. Changing expectations, whether around inflation, growth or recession (yes, there will be another recession - we just don't know when), supply and demand, sentiment and other factors, can cause drastic volatility. Since QE has never been done on this scale and we don't completely know the myriad effects it has had on asset prices, confidence, capital expenditures and other factors, we cannot possibly know all of the effects of its reversal. We have to deal with the possibility that at one point, the Federal Reserve and other central banks may have to take more drastic action than they currently antici- pate-reacting to the markets, not guiding the markets. A simple scenario under which this could happen is if inflation and wages grow more than people expect. I believe that many people underestimate the possibility of higher inflation and wages, which means they might be underestimating the chance that the Federal Reserve may have to raise rates faster than we all think. While in the past, interest rates have been lower and for longer than people expected, they may go higher and faster than people expect. If this happens, it is useful to look at how the table is set - what are all the things that are different or better or worse than during prior crises, particularly the last one and try to to expect that the reversal of QE will not be painful. The benefits of a strong economy are more important than the negative impact from modest increases in interest rates. demographic realities. Our growth cumula- tively in this expansion has been about 20%, while a more normal recovery would have seen growth of over 40% by now. However, with recent reforms, the situation may be improving. As inflation, wages and growth seem to be modestly increasing, the Federal Reserve has started to raise interest rates and reverse QE. Importantly, as long as rates are rising because the economy is strengthening and inflation is contained, it is reasonable I. JPMORGAN CHASE BUSINESS STRATEGIES 22 The United States has had subpar economic growth over the last eight years (I believe this is due to a lot of poor policy decisions that I discuss in the next section), as well as new One scenario that we must be prepared for is the possibility that the reversal of quantitative easing (QE) by the world's central banks - in a new regulatory environment - will be different from what people expect. - We are always prepared for volatility and rapidly moving markets - they should surprise no one. I am a little perplexed when people are surprised by large market moves. Oftentimes, it takes only an unexpected supply/demand imbalance of a few percent and changing sentiment to dramatically move markets. We have seen that condition occur recently in oil, but I have also seen it multiple times in my career in cotton, corn, aluminum, soybeans, chicken, beef, copper, iron - you get the point. Each industry or commodity has continually changing supply and demand, different investment horizons to add or subtract supply, varying marginal and fixed costs, and different inventory and supply lines. In all cases, extreme volatility can be created by slightly changing factors. $ 878 $ 19,346 263 940 (a) The ratings scale is based on the Firm's internal ratings, which generally correspond to ratings as defined by S&P and Moody's. JPMorgan Chase & Co./2017 Annual Report 17,421 $ $ 441 2 $ 586 $ 3 $ 636 $ Total carrying value Notes to consolidated financial statements Commitments with collateral (251) (411) Collateral 444 (241) Net rental expense $ 1,602 $ 1,619 $ 1,604 JPMorgan Chase & Co./2017 Annual Report December 31, (in billions) Securities Loans Trading assets and other 2017 2016 $ 86.2 $ 101.1 437.7 374.9 167.3 153.0 Total assets pledged $ 691.2 $ 629.0 Guarantee liability The Firm acts as a settlement and custody bank in the U.S. tri-party repurchase transaction market. In its role as settlement and custody bank, the Firm is exposed to the intra-day credit risk of its cash borrower clients, usually broker-dealers. This exposure arises under secured clearance advance facilities that the Firm extends to its clients (i.e. cash borrowers); these facilities contractually limit the Firm's intra-day credit risk to the facility amount and must be repaid by the end of the day. As of December 31, 2017 and 2016, the secured clearance advance facility maximum outstanding commitment amount was $1.5 billion and $2.4 billion, respectively. $ 28,492 $ Investment-grade (a) of credit Other letters Standby letters of credit and other financial guarantees Other letters of credit Standby letters of credit and other financial guarantees (in millions) December 31, $ 2016 Standby letters of credit, other financial guarantees and other letters of credit The following table summarizes the types of facilities under which standby letters of credit and other letters of credit arrangements are outstanding by the ratings profiles of the Firm's clients, as of December 31, 2017 and 2016. Standby letters of credit and other financial guarantees Standby letters of credit and other financial guarantees are conditional lending commitments issued by the Firm to guarantee the performance of a client or customer to a third party under certain arrangements, such as commercial paper facilities, bond financings, acquisition financings, trade and similar transactions. The carrying values of standby and other letters of credit were $639 million and $588 million at December 31, 2017 and 2016, respectively, which were classified in accounts payable and other liabilities on the Consolidated balance sheets; these carrying values included $195 million and $147 million, respectively, for the allowance for lending-related commitments, and $444 million and $441 million, respectively, for the guarantee liability and corresponding asset. net present value of the premium receivable). For certain types of guarantees, the Firm records this fair value amount in other liabilities with an offsetting entry recorded in cash (for premiums received), or other assets (for premiums receivable). Any premium receivable recorded in other assets is reduced as cash is received under the contract, and the fair value of the liability recorded at inception is amortized into income as lending and deposit-related fees over the life of the guarantee contract. For indemnifications provided in sales agreements, a portion of the sale proceeds is allocated to the guarantee, which adjusts the gain or loss that would otherwise result from the transaction. For these indemnifications, the initial liability is amortized to income as the Firm's risk is reduced (i.e., over time or when the indemnification expires). Any contingent liability that exists as a result of issuing the guarantee or indemnification is recognized when it becomes probable and reasonably estimable. The contingent portion of the liability is not recognized if the estimated amount is less than the carrying amount of the liability recognized at inception (adjusted for any amortization). The recorded amounts of the liabilities related to guarantees and indemnifications at December 31, 2017 and 2016, excluding the allowance for credit losses on lending-related commitments, are discussed below. As required by U.S. GAAP, the Firm initially records guarantees at the inception date fair value of the obligation assumed (e.g., the amount of consideration received or the U.S. GAAP requires that a guarantor recognize, at the inception of a guarantee, a liability in an amount equal to the fair value of the obligation undertaken in issuing the guarantee. U.S. GAAP defines a guarantee as a contract that contingently requires the guarantor to pay a guaranteed party based upon: (a) changes in an underlying asset, liability or equity security of the guaranteed party; or (b) a third party's failure to perform under a specified agreement. The Firm considers the following off-balance sheet lending-related arrangements to be guarantees under U.S. GAAP: standby letters of credit and other financial guarantees, securities lending indemnifications, certain indemnification agreements included within third-party contractual arrangements and certain derivative contracts. Guarantees Other unfunded commitments to extend credit generally consist of commitments for working capital and general corporate purposes, extensions of credit to support commercial paper facilities and bond financings in the event that those obligations cannot be remarketed to new investors, as well as committed liquidity facilities to clearing organizations. The Firm also issues commitments under multipurpose facilities which could be drawn upon in several forms, including the issuance of a standby letter of credit. Other unfunded commitments to extend credit Sublease rental income 2017 2,646 $ 28,245 145 $ 3 $ 192 $ Allowance for lending-related commitments 3,570 $ 35,947 $ 3,712 $ 35,226 $ Total contractual amount 789 7,702 1,066 6,734 Noninvestment-grade (a) 2,781 $ 2 2,015 The following table summarizes the derivatives qualifying as guarantees as of December 31, 2017, and 2016. $ Unsettled reverse repurchase and securities borrowing agreements, and unsettled repurchase and securities lending agreements In the normal course of business, the Firm enters into reverse repurchase agreements and securities borrowing agreements, which are secured financing agreements. Such agreements settle at a future date. At settlement, these commitments result in the Firm advancing cash to and receiving securities collateral from the counterparty. The Firm also enters into repurchase agreements and securities lending agreements. At settlement, these commitments result in the Firm receiving cash from and providing securities collateral to the counterparty. These agreements generally do not meet the definition of a derivative, and therefore, are not recorded on the Consolidated balance sheets until settlement date. These agreements predominantly consist of agreements with regular-way settlement periods. For a further discussion of securities purchased under resale agreements and securities borrowed, and securities sold under repurchase agreements and securities loaned, see Note 11. 264 JPMorgan Chase & Co./2017 Annual Report Loan sales-and securitization-related indemnifications Mortgage repurchase liability In connection with the Firm's mortgage loan sale and securitization activities with GSES, as described in Note 14, the Firm has made representations and warranties that the loans sold meet certain requirements that may require the Firm to repurchase mortgage loans and/or indemnify the loan purchaser. Further, although the Firm's securitizations are predominantly nonrecourse, the Firm does provide recourse servicing in certain limited cases where it agrees to share credit risk with the owner of the mortgage loans. To the extent that repurchase demands that are received relate to loans that the Firm purchased from third parties that remain viable, the Firm typically will have the right to seek a recovery of related repurchase losses from the third party. Generally, the maximum amount of future payments the Firm would be required to make for breaches of these representations and warranties would be equal to the unpaid principal balance of such loans that are deemed to have defects that were sold to purchasers (including securitization-related SPES) plus, in certain circumstances, accrued interest on such loans and certain expenses. Private label securitizations The liability related to repurchase demands associated with private label securitizations is separately evaluated by the Firm in establishing its litigation reserves. For additional information regarding litigation, see Note 29. Loans sold with recourse In addition to derivative contracts that meet the characteristics of a guarantee, the Firm is both a purchaser and seller of credit protection in the credit derivatives market. For a further discussion of credit derivatives, see Note 5. The Firm provides servicing for mortgages and certain commercial lending products on both a recourse and nonrecourse basis. In nonrecourse servicing, the principal credit risk to the Firm is the cost of temporary servicing advances of funds (i.e., normal servicing advances). In recourse servicing, the servicer agrees to share credit risk with the owner of the mortgage loans, such as Fannie Mae or Freddie Mac or a private investor, insurer or guarantor. Losses on recourse servicing predominantly occur when foreclosure sales proceeds of the property underlying a defaulted loan are less than the sum of the outstanding principal balance, plus accrued interest on the loan and the cost of holding and disposing of the underlying property. The Firm's securitizations are predominantly nonrecourse, thereby effectively transferring the risk of future credit losses to the purchaser of the mortgage-backed securities issued by the trust. At December 31, 2017 and 2016, the unpaid principal balance of loans sold with recourse totaled $1.2 billion and $2.7 billion, respectively. The carrying value of the related liability that the Firm has recorded, which is representative of the Firm's view of the likelihood it will have to perform under its recourse obligations, was $38 million and $64 million at December 31, 2017 and 2016, respectively. Indemnification agreements - general In connection with issuing securities to investors outside the U.S., the Firm may agree to pay additional amounts to the holders of the securities in the event that, due to a change in tax law, certain types of withholding taxes are imposed JPMorgan Chase & Co./2017 Annual Report on payments on the securities. The terms of the securities may also give the Firm the right to redeem the securities if such additional amounts are payable. The enactment of the TCJA will not cause the Firm to become obligated to pay any such additional amounts. The Firm may also enter into indemnification clauses in connection with the licensing of software to clients ("software licensees") or when it sells a business or assets to a third party ("third-party purchasers"), pursuant to which it indemnifies software licensees for claims of liability or damages that may occur subsequent to the licensing of the software, or third-party purchasers for losses they may incur due to actions taken by the Firm prior to the sale of the business or assets. It is difficult to estimate the Firm's maximum exposure under these indemnification arrangements, since this would require an assessment of future changes in tax law and future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. Card charge-backs. Under the rules of Visa USA, Inc., and MasterCard International, JPMorgan Chase Bank, N.A., is primarily liable for the amount of each processed card sales transaction that is the subject of a dispute between a cardmember and a merchant. If a dispute is resolved in the cardmember's favor, Merchant Services will (through the cardmember's issuing bank) credit or refund the amount to the cardmember and will charge back the transaction to the merchant. If Merchant Services is unable to collect the amount from the merchant, Merchant Services will bear the loss for the amount credited or refunded to the cardmember. Merchant Services mitigates this risk by withholding future settlements, retaining cash reserve accounts or by obtaining other security. However, in the unlikely event that: (1) a merchant ceases operations and is unable to deliver products, services or a refund; (2) Merchant Services does not have sufficient collateral from the merchant to provide cardmember refunds; and (3) Merchant Services does not have sufficient financial resources to provide cardmember refunds, JPMorgan Chase Bank, N.A., would recognize the loss. Merchant Services incurred aggregate losses of $28 million, $85 million, and $12 million on $1,191.7 billion, $1,063.4 billion, and $949.3 billion of aggregate volume processed for the years ended December 31, 2017, 2016 and 2015, respectively. Incurred losses from merchant charge-backs are charged to other expense, with the offset recorded in a valuation allowance against accrued interest and accounts receivable on the Consolidated balance sheets. The carrying value of the valuation allowance was $7 million and $45 million at December 31, 2017 and 2016, respectively, which the Firm believes, based on historical experience and the collateral held by Merchant Services of $141 million and $125 million at December 31, 2017 and 2016, respectively, is representative of the payment or performance risk to the Firm related to charge-backs. 265 Notes to consolidated financial statements Clearing Services - Client Credit Risk Other off-balance sheet arrangements -16 96 304 Securities lending indemnifications Through the Firm's securities lending program, counterparties' securities, via custodial and non-custodial arrangements, may be lent to third parties. As part of this program, the Firm provides an indemnification in the lending agreements which protects the lender against the failure of the borrower to return the lent securities. To minimize its liability under these indemnification agreements, the Firm obtains cash or other highly liquid collateral with a market value exceeding 100% of the value of the securities on loan from the borrower. Collateral is marked to market daily to help assure that collateralization is adequate. Additional collateral is called from the borrower if a shortfall exists, or collateral may be released to the borrower in the event of overcollateralization. If a borrower defaults, the Firm would use the collateral held to purchase replacement securities in the market or to credit the lending client or counterparty with the cash equivalent thereof. Derivatives qualifying as guarantees The Firm transacts certain derivative contracts that have the characteristics of a guarantee under U.S. GAAP. These contracts include written put options that require the Firm to purchase assets upon exercise by the option holder at a specified price by a specified date in the future. The Firm may enter into written put option contracts in order to meet client needs, or for other trading purposes. The terms of written put options are typically five years or less. Derivatives deemed to be guarantees also includes stable value contracts, commonly referred to as “stable value products", that require the Firm to make a payment of the difference between the market value and the book value of a counterparty's reference portfolio of assets in the event that market value is less than book value and certain other conditions have been met. Stable value products are transacted in order to allow investors to realize investment returns with less volatility than an unprotected portfolio. These contracts are typically longer-term or may have no stated maturity, but allow the Firm to elect to terminate the contract under certain conditions. The notional value of derivatives guarantees generally represents the Firm's maximum exposure. However, exposure to certain stable value products is contractually limited to a substantially lower percentage of the notional amount. The fair value of derivative guarantees reflects the probability, in the Firm's view, of whether the Firm will be required to perform under the contract. The Firm reduces exposures to these contracts by entering into offsetting transactions, or by entering into contracts that hedge the market risk related to the derivative guarantees. JPMorgan Chase & Co./2017 Annual Report (in millions) Notional amounts Derivative guarantees December 31, December 31, 2017 2016 57,174 51,966 Stable value contracts with contractually limited exposure Maximum exposure of stable 29,104 28,665 value contracts with contractually limited exposure 3,053 3,012 Fair value Derivative payables Derivative receivables The Firm provides clearing services for clients by entering into securities purchases and sales and derivative transactions with CCPs, including ETDs such as futures and options, as well as OTC-cleared derivative contracts. As a clearing member, the Firm stands behind the performance of its clients, collects cash and securities collateral (margin) as well as any settlement amounts due from or to clients, and remits them to the relevant CCP or client in whole or part. There are two types of margin: variation margin is posted on a daily basis based on the value of clients' derivative contracts and initial margin is posted at inception of a derivative contract, generally on the basis of the potential changes in the variation margin requirement for the contract. 1,853 $ 1,860 $ As a clearing member, the Firm is exposed to the risk of nonperformance by its clients, but is not liable to clients for the performance of the CCPs. Where possible, the Firm seeks to mitigate its risk to the client through the collection of appropriate amounts of margin at inception and throughout the life of the transactions. The Firm can also cease providing clearing services if clients do not adhere to their obligations under the clearing agreement. In the event of nonperformance by a client, the Firm would close out the client's positions and access available margin. The CCP would utilize any margin it holds to make itself whole, with any remaining shortfalls required to be paid by the Firm as a clearing member. It is difficult to estimate the Firm's maximum possible exposure through its role as a clearing member, as this would require an assessment of transactions that clients may execute in the future. However, based upon historical experience, and the credit risk mitigants available to the Firm, management believes it is unlikely that the Firm will have to make any material payments under these arrangements and the risk of loss is expected to be remote. For information on the derivatives that the Firm executes for its own account and records in its Consolidated Financial Statements, see Note 5. Total assets pledged 1,300 Less: Sublease rentals under noncancelable subleases $ 1,029 815 3,757 9,877 (1,034) 8,843 Total minimum payments required Net minimum payment required Total rental expense was as follows. 2017 2016 1,526 $ 129.6 $ 133.6 493.7 53.5 441.9 $ 691.2 $ 629.0 Total assets pledged do not include assets of consolidated VIES; these assets are used to settle the liabilities of those entities. See Note 14 for additional information on assets and liabilities of consolidated VIES. For additional information on the Firm's securities financing activities, see Note 11. For additional information on the Firm's long-term debt, see Note 19. The significant components of the Firm's pledged assets were as follows. Year ended December 31, (in millions) 2017 2016 2015 Gross rental expense 67.9 Assets pledged at Federal Reserve banks and FHLBS Assets that may not be sold or repledged or otherwise used by secured parties Assets that may be sold or repledged or otherwise used by secured parties Exchange & Clearing House Memberships The Firm is a member of several securities and derivative exchanges and clearing houses, both in the U.S. and other countries, and it provides clearing services. Membership in some of these organizations requires the Firm to pay a pro rata share of the losses incurred by the organization as a result of the default of another member. Such obligations vary with different organizations. These obligations may be limited to members who dealt with the defaulting member or to the amount (or a multiple of the amount) of the Firm's contribution to the guarantee fund maintained by a clearing house or exchange as part of the resources available to cover any losses in the event of a member default. Alternatively, these obligations may include a pro rata share of the residual losses after applying the guarantee fund. Additionally, certain clearing houses require the Firm as a member to pay a pro rata share of losses that may result from the clearing house's investment of guarantee fund contributions and initial margin, unrelated to and independent of the default of another member. Generally a payment would only be required should such losses exceed the resources of the clearing house or exchange that are contractually required to absorb the losses in the first instance. It is difficult to estimate the Firm's maximum possible exposure under these membership agreements, since this would require an assessment of future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. Guarantees of subsidiaries In the normal course of business, the Parent Company may provide counterparties with guarantees of certain of the trading and other obligations of its subsidiaries on a contract-by-contract basis, as negotiated with the Firm's counterparties. The obligations of the subsidiaries are included on the Firm's Consolidated balance sheets or are reflected as off-balance sheet commitments; therefore, the Parent Company has not recognized a separate liability for these guarantees. The Firm believes that the occurrence of any event that would trigger payments by the Parent Company under these guarantees is remote. The Parent Company has guaranteed certain long-term debt and structured notes of its subsidiaries, including JPMorgan Chase Financial Company LLC ("JPMFC"), a 100%-owned finance subsidiary. All securities issued by JPMFC are fully and unconditionally guaranteed by the Parent Company. These guarantees, which rank on a parity with the Firm's unsecured and unsubordinated indebtedness, are not included in the table on page 262 of this Note. For additional information, see Note 19. 266 JPMorgan Chase & Co./2017 Annual Report Note 28 - Commitments, pledged assets and collateral Lease commitments At December 31, 2017, JPMorgan Chase and its subsidiaries were obligated under a number of noncancelable operating leases for premises and equipment used primarily for banking purposes. Certain leases contain renewal options or escalation clauses providing for increased rental payments based on maintenance, utility and tax increases, or they require the Firm to perform restoration work on leased premises. No lease agreement imposes restrictions on the Firm's ability to pay dividends, engage in debt or equity financing transactions or enter into further lease agreements. The following table presents required future minimum rental payments under operating leases with noncancelable lease terms that expire after December 31, 2017. Year ended December 31, (in millions) 2018 2019 2020 2021 2022 After 2022 Pledged assets The Firm may pledge financial assets that it owns to maintain potential borrowing capacity with central banks and for other purposes, including to secure borrowings and public deposits, collateralize repurchase and other securities financing agreements, and cover customer short sales. Certain of these pledged assets may be sold or repledged or otherwise used by the secured parties and are identified as financial instruments owned (pledged to various parties) on the Consolidated balance sheets. The following table presents the Firm's pledged assets. December 31, (in billions) The Firm reflects its exposure to nonperformance risk of the client through the recognition of margin receivables from clients and margin payables to CCPs; the clients' underlying securities or derivative contracts are not reflected in the Firm's Consolidated Financial Statements. 262 1,450 (h) The prior period amounts have been revised to conform with the current period presentation. Carrying value(i) 2016 2017 2016 2017 (i) For lending-related products, the carrying value represents the allowance for lending-related commitments and the guarantee liability; for derivative-related products, the carrying value represents the fair value. Expires in By remaining maturity at December 31, (in millions) 1 year or less Expires after 1 year through Contractual amount Expires after through 600,368 (h) - 553,891 572,831 572,831 26 33 53,247 3 years Off-balance sheet lending-related financial instruments, guarantees and other commitments Notes to consolidated financial statements 261 The Firm believes the estimate of the aggregate range of reasonably possible losses, in excess of reserves established, for its legal proceedings is from $0 to approximately $1.7 billion at December 31, 2017. This estimated aggregate range of reasonably possible losses was based upon currently available information for those proceedings in which the Firm believes that an estimate of reasonably possible loss can be made. For certain matters, the Firm does not believe that such an estimate can be made, as of that date. The Firm's estimate of the aggregate range of reasonably possible losses involves significant judgment, given the number, variety and varying stages of the proceedings (including the fact that many are in preliminary stages), the existence in many such proceedings of multiple defendants (including the Firm) whose share of liability has yet to be determined, the numerous yet-unresolved issues in many of the proceedings (including issues regarding class certification and the scope of many of the claims) and the attendant uncertainty of the various potential outcomes of such proceedings, including where the Firm has made assumptions concerning future rulings by the court or other adjudicator, or about the behavior or incentives of adverse parties or regulatory authorities, and those assumptions prove to be incorrect. In addition, the outcome of a particular proceeding may be a result which the Firm did not take into account in its estimate because the Firm had deemed the likelihood of that outcome to be remote. Accordingly, the Firm's estimate of the aggregate range of reasonably possible losses will change from time to time, and actual losses may vary significantly. As of December 31, 2017, the Firm and its subsidiaries and affiliates are defendants or putative defendants in numerous legal proceedings, including private, civil litigations and regulatory/government investigations. The litigations range from individual actions involving a single plaintiff to class action lawsuits with potentially millions of class members. Investigations involve both formal and informal proceedings, by both governmental agencies and self-regulatory organizations. These legal proceedings are at varying stages of adjudication, arbitration or investigation, and involve each of the Firm's lines of business and geographies and a wide variety of claims (including common law tort and contract claims and statutory antitrust, securities and consumer protection claims), some of which present novel legal theories. Contingencies Note 29 - Litigation Notes to consolidated financial statements 267 746.6 775.3 otherwise used Collateral sold, repledged, delivered or $ 968.8 $ 914.1 Collateral permitted to be sold or repledged, delivered, or otherwise used 2016 2017 December 31, (in billions) The following table presents the fair value of collateral accepted. The Firm accepts financial assets as collateral that it is permitted to sell or repledge, deliver or otherwise use. This collateral is generally obtained under resale agreements, securities borrowing agreements, customer margin loans and derivative agreements. Collateral is generally used under repurchase agreements, securities lending agreements or to cover customer short sales and to collateralize deposits and derivative agreements. 5 years 3,168 Note 27 - Off-balance sheet lending-related financial instruments, guarantees, and other commitments JPMorgan Chase provides lending-related financial instruments (e.g., commitments and guarantees) to meet the financing needs of its clients or customers. The contractual amount of these financial instruments represents the maximum possible credit risk to the Firm should the counterparty draw upon the commitment or the Firm be required to fulfill its obligation under the guarantee, and should the counterparty subsequently fail to perform according to the terms of the contract. Most of these commitments and guarantees are refinanced, extended, cancelled, or expire without being drawn or a default occurring. As a result, the total contractual amount of these instruments is not, in the Firm's view, representative of its expected future credit exposure or funding requirements. To provide for probable credit losses inherent in wholesale and certain consumer lending-commitments, an allowance for credit losses on lending-related commitments is maintained. See Note 13 for further information regarding the allowance for credit losses on lending-related commitments. The following table summarizes the contractual amounts and carrying values of off-balance sheet lending-related financial instruments, guarantees and other commitments at December 31, 2017 and 2016. The amounts in the table below for credit card and home equity lending-related commitments represent the total available credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit for these products will be utilized at the same time. The Firm can reduce or cancel credit card lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. In addition, the Firm typically closes credit card lines when the borrower is 60 days or more past due. The Firm may reduce or close HELOCS when there are significant decreases in the value of the underlying property, or when there has been a demonstrable decline in the creditworthiness of the borrower. JPMorgan Chase & Co./2017 Annual Report 48,553 Set forth below are descriptions of the Firm's material legal proceedings. 16,065 3,168 $ Derivatives qualifying as guarantees Securities lending indemnification agreements and guarantees (f) Other guarantees and commitments Total lending-related Total wholesale(e) Other letters of credit(d) Standby letters of credit and other financial guarantees (d) Other unfunded commitments to extend credit (d) Wholesale: 2,165 $ 1,370 $ Total consumer(c) Total consumer, excluding credit card Consumer & Business Banking (b) Auto Residential mortgage (a) (b) Home equity Consumer, excluding credit card: Lending-related Total Total Expires after 5 years Credit card 5,723 1,379 $ 15,446 $ 20,360 5,736 $ 21,714 27,537 (h) 12 19 12,733 13,202 522 112 926 11,642 2 2 8,468 9,255 84 292 872 8,007 - 10,332 13 12 $ 12 $ 1,783 Foreign Exchange Investigations and Litigation. The Firm previously reported settlements with certain government authorities relating to its foreign exchange ("FX") sales and trading activities and controls related to those activities. FX- related investigations and inquiries by government authorities, including competition authorities, are ongoing, 3 years and the Firm is cooperating with and working to resolve those matters. In May 2015, the Firm pleaded guilty to a single violation of federal antitrust law. In January 2017, the Firm was sentenced, with judgment entered thereafter. The Department of Labor has granted the Firm a five-year exemption of disqualification, effective upon expiration of a temporary one-year exemption previously granted, that allows the Firm and its affiliates to continue to rely on the Qualified Professional Asset Manager exemption under the Employee Retirement Income Security Act ("ERISA"). The Firm will need to reapply in due course for a further exemption to cover the remainder of the ten-year disqualification period. Separately, in February 2017 the South Africa Competition Commission referred its FX investigation of the Firm and other banks to the South Africa Competition Tribunal, which is conducting civil proceedings concerning that matter. 3 2 368,014 1,479 1,493 (h) 15,278 35,226 3,459 3,712 80,273 128,926 146,391 14,508 370,098 $ 680,641 $ 132,094 $ 148,174 $ 30,573 $ 991,482 $ 975,152 $ 1,512 $ 1,519 $ 179,490 $ ; - $ - $ - 3,570 4,529 12,479 40,065 $ 179,490 57,174 $ 137,209 51,966 $ - $ 304 80 Unsettled reverse repurchase and securities borrowing agreements 101 586 636 35,947 Issuer Litigation - Individual Purchaser Actions. With the exception of one remaining action, the Firm has resolved all of the individual actions brought against JPMC, Bear Stearns and Washington Mutual as MBS issuers (and, in some cases, also as underwriters of their own MBS offerings). Repurchase Litigation. The Firm is defending a few actions brought by trustees and/or securities administrators of various MBS trusts on behalf of purchasers of securities issued by those trusts. These cases generally allege breaches of various representations and warranties regarding securitized loans and seek repurchase of those loans or equivalent monetary relief, as well as indemnification of attorneys' fees and costs and other remedies. The trustees and/or securities administrators have accepted settlement offers on these MBS transactions, and these settlements are subject to court approval. 268 In addition, the Firm and a group of 21institutional MBS investors made a binding offer to the trustees of MBS issued by JPMC and Bear Stearns providing for the payment of $4.5 billion and the implementation of certain servicing changes by JPMC, to resolve all repurchase and servicing claims that have been asserted or could have been asserted with respect to 330 MBS trusts created between 2005 and 2008. The offer does not resolve claims relating to Washington Mutual MBS. The trustees (or separate and successor trustees) for this group of 330 trusts have accepted the settlement for 319 trusts in whole or in part and excluded from the settlement 16 trusts in whole or in part. The trustees' acceptance received final approval from the court and the Firm paid the settlement in December 2017. Additional actions have been filed against third-party trustees that relate to loan repurchase and servicing claims involving trusts sponsored by JPMC, Bear Stearns and Washington Mutual. In actions against the Firm involving offerings of MBS issued by the Firm, the Firm has contractual rights to indemnification from sellers of mortgage loans that were securitized in such offerings. However, certain of those indemnity rights may prove effectively unenforceable in various situations, such as where the loan sellers are now defunct. The Firm has entered into agreements with a number of MBS trustees or entities that purchased MBS that toll applicable statute of limitations periods with respect to their claims, and has settled, and in the future may settle, tolled claims. There is no assurance that the Firm will not be named as a defendant in additional MBS-related litigation. Derivative Action. A shareholder derivative action against the Firm, as nominal defendant, and certain of its current and former officers and members of its Board of Directors relating to the Firm's MBS activities was filed in California federal court in 2013. In June 2017, the court granted defendants' motion to dismiss the cause of action that alleged material misrepresentations and omissions in the 270 JPMorgan Chase & Co./2017 Annual Report 1,783 16,065 621,384 607,138 33 61,536 118,907 138,289 12,428 331,160 328,497 840 905 9,905 114 7,963 139 2,080 76,859 76,859 26 Unsettled repurchase and securities lending agreements 11,867 5,715 (76) (118) (a) Includes certain commitments to purchase loans from correspondents. (b) Certain loan portfolios have been reclassified. The prior period amounts have been revised to conform with the current period presentation. (c) Predominantly all consumer lending-related commitments are in the U.S. (d) At December 31, 2017 and 2016, reflected the contractual amount net of risk participations totaling $334 million and $328 million, respectively, for other unfunded commitments to extend credit; $10.4 billion and $11.1 billion, respectively, for standby letters of credit and other financial guarantees; and $405 million and $265 million, respectively, for other letters of credit. In regulatory filings with the Federal Reserve these commitments are shown gross of risk participations. (e) At December 31, 2017 and 2016, the U.S. portion of the contractual amount of total wholesale lending-related commitments was 77% and 79%, respectively. (f) At December 31, 2017 and 2016, collateral held by the Firm in support of securities lending indemnification agreements was $188.7 billion and $143.2 billion, respectively. Securities lending collateral consist of primarily cash and securities issued by governments that are members of G7 and U.S. government agencies. (g) At December 31, 2017, primarily includes letters of credit hedged by derivative transactions and managed on a market risk basis, unfunded commitments related to institutional lending and commitments associated with the Firm's membership in certain clearing houses. Additionally, includes unfunded commitments predominantly related to certain tax-oriented equity investments. Mortgage-Backed Securities and Repurchase Litigation and Related Regulatory Investigations. The Firm and affiliates (together, "JPMC"), Bear Stearns and affiliates (together, "Bear Stearns") and certain Washington Mutual affiliates (together, "Washington Mutual”) have been named as defendants in a number of cases in their various roles in offerings of MBS. The remaining civil cases include one investor action and actions for repurchase of mortgage loans. The Firm and certain of its current and former officers and Board members have also been sued in a shareholder derivative action relating to the Firm's MBS activities, which remains pending. The Firm is one of the defendants in a number of putative class actions alleging that defendant banks and ICAP conspired to manipulate the U.S. dollar ISDAFIX rates. In April 2016, the Firm settled this litigation, along with certain other banks. Those settlements have been preliminarily approved by the Court. In an action related to the Singapore Interbank Offered Rate and the Singapore Swap Offer Rate, the District Court dismissed without prejudice all claims except a single antitrust claim, and dismissed without prejudice all defendants except the Firm, Bank of America and Citibank. The plaintiffs filed an amended complaint in September 2017, which the Firm and other defendants have moved to dismiss. In actions related to U.S. dollar LIBOR, the District Court dismissed certain claims, including antitrust claims brought by some plaintiffs whom the District Court found did not have standing to assert such claims, and permitted antitrust claims, claims under the Commodity Exchange Act and common law claims to proceed. The plaintiffs whose antitrust claims were dismissed for lack of standing have filed an appeal. In May 2017, plaintiffs in three putative class actions moved in the District Court for class certification, and the Firm and other defendants have opposed that motion. In January 2018, the District Court heard oral arguments on the class certification motions and reserved decision. In an action related to EURIBOR, the District Court dismissed all claims except a single antitrust claim and two common law claims, and dismissed all defendants except the Firm and Citibank. The Firm has agreed to settle a putative class action related to Swiss franc LIBOR, and that settlement remains subject to final court approval. manipulated various benchmark rates by submitting rates that were artificially low or high. Plaintiffs allege that they transacted in loans, derivatives or other financial instruments whose values are affected by changes in these rates and assert a variety of claims including antitrust claims seeking treble damages. These matters are in various stages of litigation. Notes to consolidated financial statements 269 In addition, the Firm has been named as a defendant along with other banks in a series of individual and putative class actions filed in various United States District Courts. These actions have been filed, or consolidated for pre-trial purposes, in the United States District Court for the Southern District of New York. In these actions, plaintiffs make varying allegations that in various periods, starting in 2000 or later, defendants either individually or collectively LIBOR and Other Benchmark Rate Investigations and Litigation. JPMorgan Chase has received subpoenas and requests for documents and, in some cases, interviews, from federal and state agencies and entities, including the U.S. Commodity Futures Trading Commission ("CFTC") and various state attorneys general, as well as the European Commission ("EC"), the Swiss Competition Commission ("ComCo") and other regulatory authorities and banking associations around the world relating primarily to the process by which interest rates were submitted to the British Bankers Association ("BBA”) in connection with the setting of the BBA's London Interbank Offered Rate ("LIBOR") for various currencies, principally in 2007 and 2008. Some of the inquiries also relate to similar processes by which information on rates was submitted to the European Banking Federation ("EBF") in connection with the setting of the EBF's Euro Interbank Offered Rates ("EURIBOR") and to the Japanese Bankers' Association for the setting of Tokyo Interbank Offered Rates ("TIBOR") during similar time periods, as well as processes for the setting of U.S. dollar ISDAFIX rates and other reference rates in various parts of the world during similar time periods, including through 2012. The Firm continues to cooperate with these ongoing investigations, and is currently engaged in discussions with the CFTC about resolving its U.S. dollar ISDAFIX-related investigation with respect to the Firm. There is no assurance that such discussions will result in a settlement. As previously reported, the Firm has resolved EC inquiries relating to Yen LIBOR and Swiss Franc LIBOR. In December 2016, the Firm resolved ComCo inquiries relating to these same rates. ComCo's investigation relating to EURIBOR, to which the Firm and other banks are subject, continues. In December 2016, the EC issued a decision against the Firm and other banks finding an infringement of European antitrust rules relating to EURIBOR. The Firm has filed an appeal with the European General Court. In addition, certain merchants have filed individual actions raising similar allegations against Visa and MasterCard, as well as against the Firm and other banks, and those actions are proceeding. A number of merchants appealed to the United States Court of Appeals for the Second Circuit, which, in June 2016, vacated the District Court's certification of the class action and reversed the approval of the class settlement. In March 2017, the U.S. Supreme Court declined petitions seeking review of the decision of the Court of Appeals. The case has been remanded to the District Court for further proceedings consistent with the appellate decision. Interchange Litigation. A group of merchants and retail associations filed a series of class action complaints alleging that Visa and MasterCard, as well as certain banks, conspired to set the price of credit and debit card interchange fees and enacted respective rules in violation of antitrust laws. The parties settled the cases for a cash payment of $6.1 billion to the class plaintiffs (of which the Firm's share is approximately 20%) and an amount equal to ten basis points of credit card interchange for a period of 8 months to be measured from a date within 60 days of the end of the opt-out period. The settlement also provided for modifications to each credit card network's rules, including those that prohibit surcharging credit card transactions. In December 2013, the District Court granted final approval of the settlement. remanded the case to the Bankruptcy Court with instructions to enter partial summary judgment for the Creditors Committee as to the termination statement. The proceedings in the Bankruptcy Court continue with respect to, among other things, additional defenses asserted by JPMorgan Chase Bank, N.A. and the value of additional collateral on the Term Loan that was unaffected by the filing of the termination statement at issue. In connection with that additional collateral, a trial in the Bankruptcy Court regarding the value of certain representative assets concluded in May 2017, and a ruling was issued in September 2017. The Bankruptcy Court found that 33 of the 40 representative assets are fixtures and that these fixtures generally should be valued on a “going concern" basis. The Creditors Committee is seeking leave to appeal the Bankruptcy Court's ruling that the fixtures should be valued on a "going concern" basis rather than on a liquidation basis. In addition, certain Term Loan lenders filed cross-claims in the Bankruptcy Court against JPMorgan Chase Bank, N.A. seeking indemnification and asserting various claims. The parties are engaged in mediation concerning, among other things, the characterization and value of the remaining additional collateral, in light of the Bankruptcy Court's ruling regarding the representative assets, as well as other issues, including the cross-claims. Hopper Estate Litigation. The Firm is a defendant in an action in connection with its role as an independent administrator of an estate. The plaintiffs sought in excess of $7 million in compensatory damages, primarily relating to attorneys' fees incurred by the plaintiffs. After a trial in probate court in Dallas, Texas that ended in September 2017, the jury returned a verdict against the Firm, awarding plaintiffs their full compensatory damages and multiple billions in punitive damages. Notwithstanding the jury verdict, in light of legal limitations on the availability of damages, certain of the plaintiffs moved for entry of judgment in the total amount of approximately $71 million, including punitive damages, while another plaintiff has not yet moved for judgment. The court has not yet entered a judgment in this matter. The parties are engaged in post- trial briefing. 50,722 The Firm is also one of a number of foreign exchange dealers defending a class action filed in the United States District Court for the Southern District of New York by U.S.- based plaintiffs, principally alleging violations of federal antitrust laws based on an alleged conspiracy to manipulate foreign exchange rates (the "U.S. class action"). In January 2015, the Firm entered into a settlement agreement in the U.S. class action. Following this settlement, a number of additional putative class actions were filed seeking damages for persons who transacted FX futures and options on futures (the "exchanged-based actions"), consumers who purchased foreign currencies at allegedly inflated rates (the "consumer action"), participants or beneficiaries of qualified ERISA plans (the "ERISA actions"), and purported indirect purchasers of FX instruments (the "indirect purchaser action"). Since then, the Firm has entered into a revised settlement agreement to resolve the consolidated U.S. class action, including the exchange-based actions, and that agreement has been preliminarily approved by the Court. The District Court has dismissed one of the ERISA actions, and the plaintiffs have filed an appeal. The consumer action, a second ERISA action and the indirect purchaser action remain pending in the District Court. General Motors Litigation. JPMorgan Chase Bank, N.A. participated in, and was the Administrative Agent on behalf of a syndicate of lenders on, a $1.5 billion syndicated Term Loan facility ("Term Loan") for General Motors Corporation ("GM"). In July 2009, in connection with the GM bankruptcy proceedings, the Official Committee of Unsecured Creditors of Motors Liquidation Company ("Creditors Committee”) filed a lawsuit against JPMorgan Chase Bank, N.A., in its individual capacity and as Administrative Agent for other lenders on the Term Loan, seeking to hold the underlying lien invalid based on the filing of a UCC-3 termination statement relating to the Term Loan. In January 2015, following several court proceedings, the United States Court of Appeals for the Second Circuit reversed the Bankruptcy Court's dismissal of the Creditors Committee's claim and JPMorgan Chase & Co./2017 Annual Report 2,681 434 JPMorgan Chase & Co./2017 Annual Report 7,668 26,948 1,084 Loan sale and securitization-related indemnifications: 44,205 Mortgage repurchase liability 44,205 Other guarantees and commitments(g) ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ Loans sold with recourse 111 1,169 NA 2,730 ΝΑ NA 64 ΝΑ 133 ΝΑ 38 15,019 10,964 9,656 23,376 13,833 9,543 14,506 14,318 11,008 24,673 $ 24,380 $ 23,239 14,463 13,638 13,837 10,210 10,742 9,402 $ 9,562 1st quarter 24,675 4th quarter 3rd quarter Provision for credit losses 2017 2016 2nd quarter 1st quarter 4th quarter $ 3rd quarter Selected income statement data Total net revenue Total noninterest expense Pre-provision profit $ 24,153 $ 25,326 14,591 $ 25,470 $ 2nd quarter 1,308 2,058 1,215 2,653 3,140 Net income(a) $ 4,232 $ 6,732 $ 1,952 7,029 6,448 $ 6,727 $ 6,286 $ 6,200 (in millions, except per share, ratio, headcount data and where otherwise $ 1,452 1,893 2,824 1,315 864 1,271 1,402 1,824 Income before income tax expense 8,254 2,720 9,556 8,341 8,679 8,939 9,340 7,578 Income tax expense 4,022 9,749 As of or for the period ended As of or for the year ended December 31, Supplementary information 2015 2016 2017 (in millions, except ratios) Asset & Wealth Management Commercial Banking Corporate & Investment Bank 2017 Consumer & Community Banking Effective January 1, 2017, the Firm's methodology used to allocate capital to the Firm's business segments was updated. The new methodology incorporates Basel III Standardized Fully Phased-In RWA (as well as Basel III Advanced Fully Phased-In RWA), leverage, the GSIB surcharge, and a simulation of capital in a severe stress environment. The methodology will continue to be weighted towards Basel III Advanced Fully Phased-In RWA because the Firm believes it to be the best proxy for economic risk. sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense/ (benefit). Segment results and reconciliation The following tables provide a summary of the Firm's segment results as of or for the years ended December 31, 2017, 2016 and 2015 on a managed basis. The Firm's definition of managed basis starts with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue (noninterest revenue and net interest income) for each of the reportable business segments on a FTE basis. Accordingly, revenue from investments receiving tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. This allows management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt Segment results JPMorgan Chase & Co./2017 Annual Report 274 $ 2016 2015 2017 28,228 29,660 31,775 Net interest income $ 9,539 $ 9,012 $ 9,563 $ 2,522 $ 2,320 $ 2,365 $ 23,693 $ 24,375 $24,325 $ 15,592 $ 15,255 $ 14,710 Noninterest revenue 2015 2016 2017 2015 2016 The Corporate segment consists of Treasury and CIO and Other Corporate, which includes corporate staff units and expense that is centrally managed. Treasury and CIO are predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding and structural interest rate and foreign exchange risks, as well as executing the Firm's capital plan. The major Other Corporate units include Real Estate, Enterprise Technology, Legal, Compliance, Finance, Human Resources, Internal Audit, Risk Management, Oversight & Control, Corporate Responsibility and various Other Corporate groups. Selected quarterly financial data (unaudited) AWM, with client assets of $2.8 trillion, is a global leader in investment and wealth management. AWM clients include institutions, high-net-worth individuals and retail investors in many major markets throughout the world. AWM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AWM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Wealth Management clients, AWM also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The majority of AWM's client assets are in actively managed portfolios. Corporate CB delivers extensive industry knowledge, local expertise and dedicated service to U.S. and U.S. multinational clients, including corporations, municipalities, financial institutions and nonprofit entities with annual revenue generally ranging from $20 million to $2 billion. In addition, CB provides financing to real estate investors and owners. Partnering with the Firm's other businesses, CB provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management to meet its clients' domestic and international financial needs. Long-term debt (c)(d) Total liabilities (d) Total stockholders' equity $ 23,426 $ 13,584 3,350 8,302 184,252 219,330 255,693 Other liabilities 3,831 11,224 181,789 210,428 254,190 $ 475,023 $ 464,618 276 (a) In 2016, in connection with the Firm's 2016 Resolution Submission, the Parent Company established the IHC, and contributed substantially all of its direct subsidiaries (totaling $55.4 billion) other than JPMorgan Chase Bank, N.A., as well as most of its other assets (totaling $160.5 billion) and intercompany indebtedness to the IHC. Total noncash assets contributed were $62.3 billion. In 2017, the Parent Company transferred $16.2 billion of noncash assets to the IHC to complete the contributions to the IHC. (b) Affiliates include trusts that issued guaranteed capital debt securities ("issuer trusts"). For further discussion on these issuer trusts, see Note 19. (c) At December 31, 2017, long-term debt that contractually matures in 2018 through 2022 totaled $20.6 billion, $13.3 billion, $22.4 billion, $20.6 billion and $10.5 billion, respectively. (d) For information regarding the Parent Company's guarantees of its subsidiaries' obligations, see Notes 19 and 27. JPMorgan Chase & Co./2017 Annual Report Total liabilities and stockholders' equity Short-term borrowings Borrowings from, and payables to, subsidiaries and affiliates (b) Liabilities and stockholders' equity Commercial Banking maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Investor Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. The CIB, which consists of Banking and Markets & Investor Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Investor Services is a global market- Corporate & Investment Bank CCB offers services to consumers and businesses through bank branches, ATMs, online, mobile and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card, Merchant Services & Auto. Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card, Merchant Services & Auto issues credit cards to consumers and small businesses, offers payment processing services to merchants, and originates and services auto loans and leases. Non-bank(b) Other assets 451,713 422 10,458 422,028 13,103 10,257 Cash income taxes paid, net 1,775 113 $ 4,550 $ 1,053 74 3,873 8,251 $ 475,023 $ 464,618 Total assets Asset & Wealth Management 5,520 $ Net income: 42,971 208 327 1,632 1,959 Latin America/Caribbean 156,946 1,212 1,899 4,213 6,112 Asia/Pacific Total international 394,134 (d) 5,292 8,550 $ 13,842 $ Europe/Middle East/Africa 2016 2,533,600 24,441 $ 35,900 63,724 $ 99,624 $ 3,783 $ 21,913 14,395 North America (a) $ 5,335 1,910 415 1,508 1,923 Latin America/Caribbean 4,241 6,151 Asia/Pacific $ 8,871 14,206 $ $ Europe/Middle East/Africa 2015 24,733 $ 2,490,972 34,536 $ 61,132 $ 95,668 $ $ Total 1,896,921 19,530 594,051 5,203 7,518 27,018 46,737 73,755 $ 4,158 $ 1,285 253 615,432 1,918,168 28,128 Total assets Net income expense Expense (c) Revenue (b) Income before income tax As of or for the year ended December 31, (in millions) The Firm's long-lived assets for the periods presented are not considered by management to be significant in relation to total assets. The majority of the Firm's long-lived assets are located in the U.S. As the Firm's operations are highly integrated, estimates and subjective assumptions have been made to apportion revenue and expense between U.S. and international operations. These estimates and assumptions are consistent with the allocations used for the Firm's segment reporting as set forth in Note 31. The following table presents income statement- and balance sheet-related information for JPMorgan Chase by major international geographic area. The Firm defines international activities for purposes of this footnote presentation as business transactions that involve clients residing outside of the U.S., and the information presented below is based predominantly on the domicile of the client, the location from which the client relationship is managed, or the location of the trading desk. However, many of the Firm's U.S. operations serve international businesses. Note 30 - International operations JPMorgan Chase & Co./2017 Annual Report 2017 272 Notes to consolidated financial statements 271 JPMorgan Chase & Co./2017 Annual Report The Firm has established reserves for several hundred of its currently outstanding legal proceedings. In accordance with the provisions of U.S. GAAP for contingencies, the Firm accrues for a litigation-related liability when it is probable that such a liability has been incurred and the amount of the loss can be reasonably estimated. The Firm evaluates its outstanding legal proceedings each quarter to assess its litigation reserves, and makes adjustments in such reserves, upwards or downward, as appropriate, based on management's best judgment after consultation with counsel. During the years ended December 31, 2017, 2016 and 2015, the Firm's legal expense was a benefit of $(35) million, a benefit of $(317) million, and an expense of $3.0 billion, respectively. There is no assurance that the Firm's litigation reserves will not need to be adjusted in the future. In view of the inherent difficulty of predicting the outcome of legal proceedings, particularly where the claimants seek very large or indeterminate damages, or where the matters present novel legal theories, involve a large number of parties or are in early stages of discovery, the Firm cannot state with confidence what will be the eventual outcomes of the currently pending matters, the timing of their ultimate resolution or the eventual losses, fines, penalties or In addition to the various legal proceedings discussed above, JPMorgan Chase and its subsidiaries are named as defendants or are otherwise involved in a substantial number of other legal proceedings. The Firm believes it has meritorious defenses to the claims asserted against it in its currently outstanding legal proceedings and it intends to defend itself vigorously. Additional legal proceedings may be initiated from time to time in the future. * * * Wendel. Since 2012, the French criminal authorities have been investigating a series of transactions entered into by senior managers of Wendel Investissement ("Wendel❞) during the period from 2004 through 2007 to restructure their shareholdings in Wendel. JPMorgan Chase Bank, N.A., Paris branch provided financing for the transactions to a number of managers of Wendel in 2007. JPMorgan Chase has cooperated with the investigation. The investigating judges issued an ordonnance de renvoi in November 2016, referring JPMorgan Chase Bank, N.A. to the French tribunal correctionnel for alleged complicity in tax fraud. No date for trial has been set by the court. The Firm has been successful in legal challenges made to the Court of Cassation, France's highest court, with respect to the criminal proceedings. In January 2018, the Paris Court of Appeal issued a decision cancelling the mise en examen of JPMorgan Chase Bank, N.A. The Firm is requesting clarification from the Court of Cassation concerning the Court of Appeal's decision before seeking direction on next steps in the criminal proceedings. In addition, a number of the managers have commenced civil proceedings against JPMorgan Chase Bank, N.A. The claims are separate, involve different allegations and are at various stages of proceedings. Petters Bankruptcy and Related Matters. JPMorgan Chase and certain of its affiliates, including One Equity Partners ("OEP"), were named as defendants in several actions filed in connection with the receivership and bankruptcy proceedings pertaining to Thomas J. Petters and certain affiliated entities (collectively, “Petters") and the Polaroid Corporation. The principal actions against JPMorgan Chase and its affiliates were brought by a court-appointed receiver for Petters and the trustees in bankruptcy proceedings for three Petters entities. These actions generally sought to avoid certain putative transfers in connection with (i) the 2005 acquisition by Petters of Polaroid, which at the time was majority-owned by OEP; (ii) two credit facilities that JPMorgan Chase and other financial institutions entered into with Polaroid; and (iii) a credit line and investment accounts held by Petters. In January 2017, the Court substantially denied the defendants' motion to dismiss an amended complaint filed by the plaintiffs. In October 2017, JPMorgan Chase and its affiliates reached an agreement in principle to settle the litigation brought by the Petters bankruptcy trustees, or their successors, and the receiver for Thomas J. Petters. The settlement is subject to final documentation and Court approval. Municipal Derivatives Litigation. Several civil actions were commenced in New York and Alabama courts against the Firm relating to certain Jefferson County, Alabama (the "County") warrant underwritings and swap transactions. The claims in the civil actions generally alleged that the Firm made payments to certain third parties in exchange for being chosen to underwrite more than $3.0 billion in warrants issued by the County and to act as the counterparty for certain swaps executed by the County. The County filed for bankruptcy in November 2011. In June 2013, the County filed a Chapter 9 Plan of Adjustment, as amended (the "Plan of Adjustment"), which provided that all the above-described actions against the Firm would be released and dismissed with prejudice. In November 2013, the Bankruptcy Court confirmed the Plan of Adjustment, and in December 2013, certain sewer rate payers filed an appeal challenging the confirmation of the Plan of Adjustment. All conditions to the Plan of Adjustment's effectiveness, including the dismissal of the actions against the Firm, were satisfied or waived and the transactions contemplated by the Plan of Adjustment occurred in December 2013. Accordingly, all the above-described actions against the Firm have been dismissed pursuant to the terms of the Plan of Adjustment. The appeal of the Bankruptcy Court's order confirming the Plan of Adjustment remains pending. Firm's proxy statement, found that the court did not have personal jurisdiction over the individual defendants with respect to the remaining causes of action, and transferred that remaining portion of the case to the United States District Court for the Southern District of New York without ruling on the merits. The motion by the defendants to dismiss is pending. consequences related to those matters. JPMorgan Chase believes, based upon its current knowledge, after consultation with counsel and after taking into account its current litigation reserves, that the legal proceedings currently pending against it should not have a material adverse effect on the Firm's consolidated financial condition. The Firm notes, however, that in light of the uncertainties involved in such proceedings, there is no assurance that the ultimate resolution of these matters will not significantly exceed the reserves it has currently accrued or that a matter will not have material reputational consequences. As a result, the outcome of a particular matter may be material to JPMorgan Chase's operating results for a particular period, depending on, among other factors, the size of the loss or liability imposed and the level of JPMorgan Chase's income for that period. Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean 49,271 77,399 5,158 7,772 14,453 22,225 44,569 299 471 1,523 1,994 163,718 (d) 407,145 4,007 852 1,528 $ 5,773 $ 8,653 4,277 5,805 $ 14,426 $ Total North America (a) Total international 19,283 Per common share data 347,647 (d) Total international 3,675.5 3,706.2 3,710.6 3,737.6 Market and per common share data Market capitalization Common shares at period-end $ 366,301 $ 331,393 3,425.3 3,469.7 $ 321,633 3,519.0 $ 312,078 3,552.8 $ 307,295 3,561.2 $ 238,277 3,578.3 $ 224,449 $ 216,547 3,612.0 3,656.7 Share price:(b) 3,637.7 3,669.8 High Low 108.46 $ 94.96 95.88 88.08 $ 92.65 $ 93.98 $ 87.39 $ 67.90 $ 66.20 $ 64.13 81.64 $ 3,611.3 3,646.6 3,601.7 3,630.4 3,574.1 3,599.0 Basic $ 1.08 $ 1.77 $ 1.83 $ 1.66 1.73 $ Diluted 1.07 1.76 1.82 1.65 1.71 1.60 1.58 $ 1.56 $ 1.36 1.55 1.35 Average shares: Basic Diluted 3,489.7 3,512.2 3,534.7 3,559.6 83.03 138,747 66.10 52.50 Consumer & Community Banking The following is a description of each of the Firm's business segments, and the products and services they provide to their respective client bases. The Firm is managed on a line of business basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by management. Results of these lines of business are presented on a managed basis. For a further discussion concerning JPMorgan Chase's business segments, see Segment results of this footnote. Note 31 - Business segments Notes to consolidated financial statements 273 JPMorgan Chase & Co./2017 Annual Report (d) Total assets for the U.K. were approximately $310 billion, $310 billion, and $306 billion at December 31, 2017, 2016 and 2015, respectively. (c) Expense is composed of noninterest expense and the provision for credit losses. (b) Revenue is composed of net interest income and noninterest revenue. (a) Substantially reflects the U.S. 2,351,698 0.50 24,442 62,841 $ 93,543 $ Total 48,185 534,579 1,817,119 5,696 18,746 7,660 23,042 48,221 71,263 North America (a) 14,620 22,280 30,702 $ 0.56 0.56 Cash dividends declared per share Close 106.94 95.51 91.40 87.84 86.29 66.59 62.14 59.22 Book value per share 67.04 66.95 66.05 64.68 64.06 63.79 62.67 61.28 TBVPS(c) 53.56 54.03 53.29 52.04 51.44 51.23 50.21 48.96 57.05 58.76 46 $ $ 1,085 $ Net interest income 55 938 $ (1,425) 800 $ (533) (2,704) (b) (1,313) $ (2,265) $ (1,980) $ 49,527 $ 49,585 $ 50,033 (1,209) (1,110) 50,097 46,083 43,510 Total net revenue 1,140 (487) 267 (4,017) (3,474) (3,090) 99,624 95,668 Noninterest revenue 93,543 2015 2017 56 55 57 56 54 64 39 39 42 72 70 73 (table continued from above) Corporate Reconciling Items(a) Total As of or for the year ended December 31, (in millions, except ratios) 2017 2016 2015 2017 2016 2015 2016 Provision for credit losses (4) (10) $ (1,643) $ 80,350 $ 781,478 (241) (704) $ (3,137) (4,017) (3,474) (3,090) 11,459 9,803 6,260 2,437 $ $ - $ $ 24,442 84,631 $ 799,426 79,690 $ 768,204 $ $ - NA NA NA NM $ 2,282 (b) 30,702 5,290 5,361 3,827 Noninterest expense 501 462 977 58,434 55,771 59,014 Income/(loss) before income tax expense/(benefit) Overhead ratio Income tax expense/(benefit) Average equity Total assets Return on equity Overhead ratio 639 (945) (700) (4,017) (3,474) (3,090) 35,900 34,536 Net income/(loss) 21% 24% 25% 442 39 26 4 Noninterest expense 26,062 24,905 24,909 19,243 18,992 21,361 3,327 2,934 2,881 9,301 8,478 8,886 Income/(loss) before income tax expense/(benefit) 14,851 15,516 15,852 15,295 15,661 11,849 282 (276) 332 563 10,118 10,891 9,849 6,083 5,133 4,520 3,379 3,033 2,556 Total net revenue 46,485 44,915 5,554 43,820 33,542 8,605 7,453 6,885 12,918 12,045 12,119 Provision for credit losses 5,572 4,494 3,059 (45) 34,493 35,216 NM 4,237 3,578 $ 8,090 $ 62,000 $ 20,000 $ 14,000 $ 3,539 $ 2,657 $ 2,191 $ 16,000 $ 2,337 $ 2,251 $ 1,935 $ 9,000 $ 9,000 $ 9,000 803,511 748,691 221,228 214,341 200,700 151,909 138,384 131,451 Return on equity 17% 18% 18% 14% 16% 12% 17% 16% 15% $ 10,815 $ 64,000 $ 70,000 826,384 502,652 535,310 3,541 3,229 Income tax expense/(benefit) 5,456 5,802 6,063 4,482 4,846 3,759 2,015 1,580 1,371 3,562 1,241 1,294 Net income/(loss) $ 9,395 $ 9,714 $ 9,789 $ 10,813 Average equity $ 51,000 $ 51,000 $ 51,000 Total assets 552,601 1,290 NM NM NM Net change in: Income tax benefit 1,007 876 1,640 Equity in undistributed net income of subsidiaries 12,644 13,973 7,920 Borrowings from subsidiaries and affiliates (b) Net income $ 24,441 Other comprehensive income, net 1,056 $ 24,733 (1,521) $ 24,442 Short-term borrowings 13,862 (481) 2,957 109 (4,062) (47,483) (1,997) Proceeds from long-term borrowings 25,855 Comprehensive income 14,882 9,884 10,790 subsidiaries Other interest expense 5,202 4,413 3,720 Advances to and investments in subsidiaries and affiliates, net (280) (51,967) (81) Noninterest expense (1,897) 1,643 2,611 $ 25,497 Total expense 6,161 6,429 Income before income tax benefit All other investing activities, net Net cash provided by/(used in) investing activities 17 114 153 (41) 10,642 30,598 and undistributed net income of Financing activities 3,705 98 $ 23,212 $ 22,445 (29,812) (840) (16,340) (3,197) (47,937) Loans 77 Net increase/(decrease) in cash and due from banks 50 39 (137) Advances to, and receivables from, subsidiaries: Bank and bank holding company 2,106 524 Cash and due from banks at the beginning of the year 113 74 211 Non-bank 82 Investments (at equity) in subsidiaries and affiliates: Cash and due from banks at the end of the year $ Bank and bank holding company Cash interest paid (905) (1,361) All other financing activities, net Net cash used in financing activities 2,694 41,498 42,121 (29,298) (30,077) Balance sheets(a) preferred stock 1,258 5,893 December 31, (in millions) 2017 2016 Redemption of preferred stock (1,258) Assets Cash and due from banks Payments of long-term borrowings Proceeds from issuance of $ Trading assets 163 $ 5,306 4,773 113 5,450 Treasury stock repurchased Dividends paid (15,410) (9,082) (5,616) (8,993) (8,476) (7,873) 10,326 Available-for-sale securities Deposits with banking subsidiaries 163 $ 5,426 $ 105 and affiliates(b) 2016 2015 Operating activities Net income $ 24,441 $ 24,733 $ 24,442 Year ended December 31, Income (in millions) Dividends from subsidiaries and 2017 2016 2015 Less: Net income of subsidiaries and affiliates (b) 26,185 27,846 26,745 Parent company net loss (1,744) (3,113) (2,303) Cash dividends from subsidiaries affiliates: and affiliates (b) 13,540 2017 (in millions) Year ended December 31, Statements of cash flows(a) NM NM NM NM NM NM NM 2,533,600 2,490,972 2,351,698 10% 10% 13,873 11% 58 63 $ 24,441 $ 24,733 $ 230,350 $ 224,631 $ 215,690 (a) Segment results on a managed basis reflect revenue on a FTE basis with the corresponding income tax impact recorded within income tax expense/(benefit). These adjustments are eliminated in reconciling items to arrive at the Firm's reported U.S. GAAP results. (b) Included $375 million related to tax-oriented investments as a result of the enactment of the TCJA. JPMorgan Chase & Co./2017 Annual Report 275 - Note 32 Parent Company The following tables present Parent Company-only financial Statements of income and comprehensive income(a) 59 400 17,023 $ 13,000 144 60,349 30,085 Non-bank (88) 1,165 (1,402) Available-for-sale securities: Other income (623) (846) 1,773 Total income 14,495 16,045 21,311 Proceeds from paydowns and maturities 353 120 Expense Interest expense to subsidiaries Other changes in loans, net 78 1,793 321 subsidiaries Deposits with banking Net change in: 1,438 540 $ 10,000 3,873 $ 10,653 8,172 Other operating adjustments 4,635 (18,166) 2,483 Net cash provided by/(used in) Interest income from subsidiaries 72 794 443 Bank and bank holding company Non-bank(b) operating activities (7,406) 17,203 Other interest income 41 207 234 Investing activities Other income from subsidiaries, primarily fees: Bank and bank holding company 1,553 852 16,431 statements. 0.48 0.48 Interest(g) Average rate 2015 Average balance Interest(g) Average rate $ 392,160 $ 1,863 0.48% 2016 $ $ 1,250 205,368 2,265 1.10 206,637 1,592 0.29% 0.77 (h) 102,964 427,963 Average balance (Table continued from previous page) Within the Consolidated average balance sheets, interest and rates summary, the principal amounts of nonaccrual loans have been included in the average loan balances used to determine the average interest rate earned on loans. For additional information on nonaccrual loans, including interest accrued, see Note 12. Preferred stock Common stockholders' equity Total stockholders' equity Total liabilities and stockholders' equity Interest rate spread Net interest income and net yield on interest-earning assets (a) Represents securities that are tax-exempt for U.S. federal income tax purposes. 2,299,500 26,212 230,350 256,562 (f) $ 2,556,062 $ 51,410 2.19% 2.36 (b) Includes held-for-investment margin loans, which are classified in accrued interest and accounts receivable, and all other interest-earning assets included in other assets. (c) Includes commercial paper. (d) Other interest-bearing liabilities include brokerage customer payables. (e) Included trading liabilities - debt and equity instruments of $90.7 billion, $92.8 billion and $81.4 billion for the twelve months ended December 31, 2017, 2016 and 2015, respectively. (f) The ratio of average stockholders' equity to average assets was 10.0% for 2017, 10.2% for 2016, and 9.7% for 2015. The return on average stockholders' equity, based on net income, was 9.5% for 2017, 9.9% for 2016, and 10.2% for 2015. (g) Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. (h) Negative interest income and yield is related to client-driven demand for certain securities combined with the impact of low interest rates; this is matched book activity and the negative interest expense on the corresponding securities loaned is recognized in interest expense and reported within trading liabilities - debt, short-term and other liabilities. (i) Fees and commissions on loans included in loan interest amounted to $1.0 billion in 2017, $808 million in 2016, and $936 million in 2015. (j) The annualized rate for securities based on amortized cost was 3.13% in 2017, 2.99% in 2016, and 2.94% in 2015, and does not give effect to changes in fair value that are reflected in AOCI. 278 JPMorgan Chase & Co./2017 Annual Report (332) (0.32) (h) 105,273 866,378 36,866 (i) 4.26 787,318 33,321 4.23 39,782 2,101,604 (13,965) 875 2.20 57,110 2.72 38,811 2,088,242 (13,885) 652 1.68 52,083 2.49 18,660 95,528 70,897 53,752 (i) Stockholders' equity (j) 9,106 (532) (0.50) 215,565 7,373 3.42 206,385 6,694 3.24 235,211 5,538 2.35 273,730 6,550 2.39 44,176 2,662 6.03 42,125 2,556 6.07 279,387 8,200 2.94 (j) 315,855 2.88 135,143 Total liabilities All other liabilities, including the allowance for lending-related commitments 95,324 (37) (0.04) Trading assets - debt instruments 237,206 7,714 3.25 Taxable securities Non-taxable securities(a) Total securities Loans (h) All other interest-earning assets (b) Cash and due from banks Trading assets - equity instruments 223,592 5,534 2.48 45,086 2,769 6.14 268,678 8,303 3.09 Total interest-earning assets Allowance for loan losses Securities borrowed 0.96% 1.21 2,327 (d) HQLA represents the amount of assets that qualify for inclusion in the liquidity coverage ratio. For December 31, 2017, September 30,2017 and June 30, 2017 the balance represents the average of quarterly reported results per the U.S. LCR public disclosure requirements effective April 1, 2017 and period-end balances for the remaining periods. For additional information, see HQLA on page 93. (e) Ratios presented are calculated under the Basel III Transitional rules and for the capital ratios represent the Collins Floor. See Capital Risk Management on pages 82-91 for additional information on Basel III. (f) Included unsecured long-term debt of $218.8 billion, $221.7 billion, $221.0 billion, $212.0 billion, $212.6 billion, $226.8 billion, $220.6 billion, $216.1 billion respectively, for the periods presented. (g) Excludes the impact of residential real estate PCI loans, a non-GAAP financial measure. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 52-54, and the Allowance for credit losses on pages 117-119. Excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rates for the three months ended March 31, 2017 would have been 0.54%. (h) (i) The prior period ratios have been revised to conform with the current period presentation. JPMorgan Chase & Co./2017 Annual Report 277 Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials Consolidated average balance sheet, interest and rates Provided below is a summary of JPMorgan Chase's consolidated average balances, interest rates and interest differentials on a taxable-equivalent basis for the years 2015 through 2017. Income computed on a taxable- equivalent basis is the income reported in the Consolidated (Table continued on next page) statements of income, adjusted to present interest income and average rates earned on assets exempt from income taxes (i.e. federal taxes) on a basis comparable with other taxable investments. The incremental tax rate used for calculating the taxable-equivalent adjustment was approximately 37% in 2017, and 38% in 2016 and 2015. Year ended December 31, (Taxable-equivalent interest and rates; in millions, except rates) Assets Average balance 2017 Interest(g) Average rate Deposits with banks $ 438,240 $ 4,219 Federal funds sold and securities purchased under resale agreements 191,819 (j) (i) 906,397 41,296 0.86 481 1.03 Trading liabilities – debt and other interest-bearing liabilities (d)(e) 171,814 2,070 1.21 Beneficial interests issued by consolidated VIES 32,457 503 1.55 Long-term debt Total interest-bearing liabilities Noninterest-bearing deposits 291,489 6,753 2.32 1,742,899 14,275 0.82 404,165 Trading liabilities - equity instruments(e) Trading liabilities - derivative payables 21,022 44,122 1,611 87,292 0.28% $ 4.56 42,928 1,863 4.34 2,180,592 (13,453) 65,685 3.01 20,364 115,913 Trading assets - derivative receivables 59,588 Goodwill, MSRs and other intangible assets 53,999 Other assets 139,059 Total assets $ 2,556,062 Liabilities Interest-bearing deposits $ Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings(c) 1,013,221 187,386 46,532 2,857 $ 2,461,619 22,042 1,863 4.34 2,180,592 65,685 3.01 All other interest-earning assets, predominantly U.S. Total interest-earning assets Interest-bearing liabilities Interest-bearing deposits: U.S. 776,049 42,928 2,223 Non-U.S. 237,172 634 0.27 Federal funds purchased and securities loaned or sold under repurchase agreements: U.S. 115,574 1,349 1.17 Non-U.S. 71,812 0.29 2.52 1,857 73,789 100,941 1.50 0.96 68,110 (66) (c) (0.10) 27,214 29 0.11 967 128,293 4,186 3.26 108,913 3,528 3.24 223,140 7,490 3.36 45,538 813 1.79 832,608 39,439 4.74 262 0.37 Trading liabilities - debt, short-term and all other interest-bearing liabilities:(a) U.S. Non-U.S. 14,739 8 0.05 (2,874) 2,874 (25) 25 1,742,899 14,275 0.82 $ 437,693 2,180,592 $ $ 14,275 0.65% 51,410 2.36% 46,059 2.68 5,351 1.15 22.5 21.1 (b) Represents the amount of noninterest-bearing liabilities funding interest-earning assets. (c) Negative interest income and yield is related to client-driven demand for certain securities combined with the impact of low interest rates; this is matched book activity and the negative interest expense on the corresponding securities loaned is recognized in interest expense and reported within trading liabilities - debt, short-term and other liabilities. 280 JPMorgan Chase & Co./2017 Annual Report 2.44 1,360 6,745 (a) Includes commercial paper. 138,470 1,271 0.92 79,876 1,280 1.60 32,457 503 1.55 Beneficial interests issued by consolidated VIES, predominantly U.S. Long-term debt: U.S. Non-U.S. Intercompany funding: U.S. Non-U.S. Total interest-bearing liabilities Noninterest-bearing liabilities (b) Total investable funds Net interest income and net yield: U.S. Non-U.S. Percentage of total assets and liabilities attributable to non-U.S. operations: Assets Liabilities 276,750 90,878 0.18 128 178,994 0.50 0.31 40,180 504 1.25 49,200 435 0.88 295,573 5,564 1.88 284,940 4,435 1.56 1,653,648 9,818 0.59 1,649,440 7,463 0.45 402,698 418,948 20,737 17,282 0.62 55,927 1,102 0.26 105,489 73,290 55,439 138,792 $ 2,469,409 $ 925,270 $ 1,356 0.15% $ 178,720 1,089 0.61 36,140 203 0.56 876,840 192,510 66,956 $ 1,252 0.14% 609 0.32 175 177,765 (c) TBVPS and ROTCE are non-GAAP financial measures. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Financial Performance Measures on pages 52-54. 64,716 79,293 U.S. Non-U.S. Federal funds sold and securities purchased under resale agreements: U.S. Non-U.S. Securities borrowed: U.S. Non-U.S. Trading assets debt instruments: U.S. Non-U.S. Securities: U.S. Non-U.S. Loans: U.S. Non-U.S. 2017 Average balance Interest Average rate $ 366,177 $ 72,063 4,091 1.12% Deposits with banks: 77,910 Interest-earning assets Year ended December 31, 2,210,920 2,229,679 26,068 224,631 250,699 (f) $ 2,461,619 24,040 215,690 239,730 (f) $ 2,469,409 $ 47,292 2.13% 2.25 JPMorgan Chase & Co./2017 Annual Report 2.04% $ 44,620 2.14 279 Interest rates and interest differential analysis of net interest income - U.S. and non-U.S. Presented below is a summary of interest rates and interest differentials segregated between U.S. and non-U.S. operations for the years 2015 through 2017. The segregation of U.S. and non-U.S. components is based on (Table continued on next page) the location of the office recording the transaction. Intercompany funding generally consists of dollar- denominated deposits originated in various locations that are centrally managed by Treasury and CIO. (Taxable-equivalent interest and rates; in millions, except rates) (b) Based on daily prices reported by the New York Stock Exchange. 557 0.56% 15.5 15.1 15.2 15.1 Tier 1 leverage ratio(e) 8.3 8.4 15.6 8.5 8.4 8.5 8.5 8.6 Selected balance sheet data (period-end) Trading assets $ 381,844 $ 420,418 8.4 16.0 16.1 15.9 12.0 12.0 11.9 (i) (i) (i) (i) Tier 1 capital ratio(e) 13.9 14.1 14.2 14.1 14.0 13.6 13.6 13.5 Total capital ratio(e) $ 407,064 12.3 Securities 249,958 812,119 806,152 795,077 775,813 746,196 Average core loans 850,166 834,935 837,522 805,382 799,698 779,383 760,721 737,297 Total assets 2,533,600 824,583 843,432 863,683 Core loans 263,288 263,458 930,697 913,761 908,767 $ 402,513 281,850 895,974 $ 372,130 $ 374,837 $ 289,059 272,401 $ 380,793 278,610 $ 366,153 285,323 $ 894,765 888,054 872,804 847,313 Loans 12.4 12.5 12.5 ROA 0.66 1.04 1.10 1.03 1.06 1.01 12 1.02 Overhead ratio 60 40 (a) The Firm's results for the three months ended December 31, 2017, included a $2.4 billion decrease to net income as a result of the enactment of the TCJA. For additional information related to the impact of the TCJA, see Note 24. 57 61 59 0.93 13 13 14 0.48 0.44 Selected ratios and metrics ROE 7% 11% 12% 11% 11% 10% 10% 9% ROTCE(c) 8 13 14 13 59 56 60 Loans-to-deposits ratio $ 505 LCR (average) 119% 120% 115% NA% NA% NA% NA% NA% (i) (i) (i) (i) CET1 capital ratio(e) 12.2 516 2,563,074 $ $ 64 63 63 63 65 65 66 64 HQLA (in billions) (d) $ 560 $ 568 541 $ 528 $ 524 539 2,563,174 57 Net charge-off rate(h) $ 15,304 $ 15,187 $ 15,008 0.51% $ 14,854 14,490 $ $ 14,480 14,672 $ 14,648 $ Allowance for credit losses Credit quality metrics 237,420 240,046 242,315 243,355 246,345 249,257 251,503 252,539 Headcount 250,157 252,423 254,331 254,190 255,863 258,483 258,382 255,693 Total stockholders' equity 224,089 0.53% 226,355 1,110 7,757 $ 1,181 1.49% 1.52% 1.55% 1.61% 1.64% 1.66% Allowance for loan losses to retained loans excluding purchased credit- impaired loans(g) 1.27 Nonperforming assets $ 6,426 $ Net charge-offs (h) loans 1,264 0.55% 1.29 6,154 1,265 0.56% $ 1.28 6,432 1,204 0.54% 1.31 1.34 $ 6,826 1,654 0.76% $ 7,535 1,280 0.58% $ 1.37 7,779 $ 1,121 Allowance for loan losses to total retained 1.40 1.40 8,023 1.49% 228,263 229,795 228,122 2,546,290 2,490,972 2,521,029 2,466,096 2,423,808 Deposits 1,443,982 1,439,027 1,439,473 1,422,999 1,375,179 1,376,138 1,330,958 1.47% Long-term debt(f) 232,415 1,321,816 232,314 229,625 290,754 295,627 Common stockholders' equity 295,245 289,492 292,973 288,582 284,080 309,418 307 268 Non-U.S. 41 266 (21) 659 (164) Federal funds purchased and securities loaned or sold under repurchase agreements: U.S. (83) 192 576 (113) (143) 76 5,027 985 137 851 988 21 223 Change in interest income 2,865 5,710 8,575 3,310 1,717 Interest-bearing liabilities Interest-bearing deposits: U.S. 209 1,194 202 Prime mortgage loans are made to borrowers with good credit records who meet specific underwriting requirements, including prescriptive requirements related to income and overall debt levels. New prime mortgage borrowers provide full documentation and generally have reliable payment histories. All other interest-earning assets, predominantly U.S. (55) 321 266 81 (213) (132) 56 351 407 194 Securities borrowed: Non-U.S. ཌཝ 11 264 275 24 197 221 (4) U.S. 531 (337) Non-U.S. to change in: Rate Net change Volume Rate Net change Non-U.S. $ 410 $ 17 1,973 (44) $ 2,383 (27) $ (324) $ 1,011 $ 687 59 (133) (74) Federal funds sold and securities purchased under resale agreements: U.S. 24 520 20 (21) (113) (416) (1,051) (150) (1,201) Loans: U.S. 2,043 2,286 (303) 4,329 (350) 3,642 Non-U.S. (110) 211 101 (220) 123 (97) 3,992 Non-U.S. 295 (220) Trading assets debt instruments: U.S. 396 (35) 361 317 (64) 253 Non-U.S. 308 (328) (20) (24) 450 426 Securities: U.S. 216 303 519 515 (21) 2016 versus 2015 Increase/(decrease) due 407 54 2.20 875 39,782 2.11 1,853 87,654 2.25 1,756 78,165 4.50 31,468 38,811 699,664 35,110 788,213 2.10 2,430 115,615 1.97 1,229 62,661 3.33 6,676 200,240 4.45 652 1.68 2,101,604 316 56,775 0.26 366 140,609 0.63 773 121,945 0.21 491 238,084 0.15 327 221,532 0.12 761 638,756 0.15 1,029 703,738 2.49 52,083 2,088,242 2.72 57,110 3.22 6,971 216,726 3.12 0.76 900 118,945 1.03 1,166 112,902 0.59 229 0.26% 1,021 388,833 $ 39,130 $ 0.52% 0.25 155 1,708 328,831 $ 63,329 $ Average rate Interest Average balance Average rate Interest Average balance 2015 2016 92,466 0.56 1,099 87,692 3,122 99,920 3.57 3,548 99,354 3.35 3,572 106,465 3.29 3,825 116,211 0.11 30 26,458 0.03 9 29,667 (0.71) (562) (c) 78,815 (0.46) (341) (c) 73,297 0.79 692 1.19 Non-U.S. 51,901 0.47 Lori Beer Chief Information Officer Mary Callahan Erdoes CEO, Asset & Wealth Management Stacey Friedman General Counsel Marianne Lake Chief Financial Officer Robin Leopold Head of Human Resources Douglas B. Petno CEO, Commercial Banking Chief Risk Officer Peter Scher Other Corporate Officers Molly Carpenter Secretary Joseph M. Evangelisti Corporate Communications 290 Nicole Giles Controller Jason R. Scott Investor Relations Lou Rauchenberger General Auditor JPMorgan Chase & Co./2017 Annual Report Head of Corporate Responsibility; Chair of the Mid-Atlantic Region Ashley Bacon CEO, Consumer & Community Banking Chief Operating Officer; (108) (54) 26 47 لله 73 Trading liabilities - debt, short-term and other interest-bearing liabilities: (a) U.S. 45 Member of: 1 Audit Committee 2 Compensation & Management Development Committee 3 Corporate Governance & Nominating Committee 4 Public Responsibility Committee 5 Directors' Risk Policy Committee Operating Committee James Dimon Chairman and Chief Executive Officer Daniel E. Pinto Co-President and Chief Operating Officer; CEO, Corporate & Investment Bank Gordon A. Smith Co-President and $ 2.25% 47,292 $ 12,404 1.61 4,386 273,033 1.95 5,533 283,169 0.88 435 49,200 1.25 504 40,180 1.42 1,126 79,112 1.52 1,219 80,117 (0.24) (394) (c) 166,838 0.06 86 133,788 31 243 0.25 49 0.36% 7,463 2,088,242 $ $ 0.47% 9,818 2,101,604 $ $ 438,802 447,956 0.45 7,463 1,649,440 0.59 9,818 1,653,648 (7) 50,517 (10) 20,405 7 (50,517) 10 (20,405) 0.41 11,907 Volume 1,212 Increase/(decrease) due James S. Crown 5 President Henry Crown and Company (Diversified investments) James Dimon Chairman and Chief Executive Officer JPMorgan Chase & Co. (Financial services) Timothy P. Flynn ¹4 Retired Chairman and Chief Executive Officer KPMG (Professional services) Mellody Hobson President Ariel Investments, LLC (Investment management) Berkshire Hathaway Inc. (Conglomerate) Laban P. Jackson, Jr. Clear Creek Properties, Inc. (Real estate development) Michael A. Neal 5 Retired Vice Chairman General Electric Company; Retired Chairman and Chief Executive Officer GE Capital (Industrial and financial services) FICO score: A measure of consumer credit risk provided by credit bureaus, typically produced from statistical models by Fair Isaac Corporation utilizing data collected by the credit bureaus. FHLB: Federal Home Loan Bank FHA: Federal Housing Administration Chairman and Chief Executive Officer Investment Officer Todd A. Combs 4,5 (Television and entertainment) VGF: Valuation Governance Forum VIES: Variable interest entities Warehouse loans: Consist of prime mortgages originated with the intent to sell that are accounted for at fair value and classified as trading assets. Washington Mutual transaction: On September 25, 2008, JPMorgan Chase acquired certain of the assets of the banking operations of Washington Mutual Bank ("Washington Mutual") from the FDIC. JPMorgan Chase & Co./2017 Annual Report 289 Board of Directors Linda B. Bammann 5 Retired Deputy Head of Risk Management JPMorgan Chase & Co. (Financial services) James A. Bell¹ Retired Executive Vice President The Boeing Company (Aerospace) Crandall C. Bowles ¹,4 Chairman Emeritus The Springs Company (Diversified investments) Stephen B. Burke 2, 3 Chief Executive Officer NBCUniversal, LLC FFIEC: Federal Financial Institutions Examination Council FFELP: Federal Family Education Loan Program Fee share: Proportion of fee revenue based on estimates of investment banking fees generated across the industry from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third-party provider of investment banking fee competitive analysis and volume-based league tables for the above noted industry products. Federal Reserve: The Board of the Governors of the Federal Reserve System CRO: Chief Risk Officer Criticized: Criticized loans, lending-related commitments and derivative receivables that are classified as special mention, substandard and doubtful categories for regulatory purposes and are generally consistent with a rating of CCC+/Caal and below, as defined by S&P and Moody's. obligations, or certain restructurings of the debt of the reference entity, neither party has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value at the time of settling the credit derivative contract. The determination as to whether a credit event has occurred is generally made by the relevant International Swaps and Derivatives Association ("ISDA") Determinations Committee. Glossary of Terms and Acronyms 283 Credit derivatives: Financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Upon the occurrence of a credit event by the reference entity, which may include, among other events, the bankruptcy or failure to pay its Core loans: Represents loans considered central to the Firm's ongoing businesses; core loans exclude loans classified as trading assets, runoff portfolios, discontinued portfolios and portfolios the Firm has an intent to exit. Credit cycle: A period of time over which credit quality improves, deteriorates and then improves again (or vice versa). The duration of a credit cycle can vary from a couple of years to several years. COO: Chief Operating Officer services to corporate and public sector clients worldwide through the commercial card products. Services include procurement, corporate travel and entertainment, expense management services, and business-to-business payment solutions. Commercial Card: provides a wide range of payment Merchant Services: is a business that primarily processes transactions for merchants. Collateral-dependent: A loan is considered to be collateral- dependent when repayment of the loan is expected to be provided solely by the underlying collateral, rather than by cash flows from the borrower's operations, income or other resources. CLTV: Combined loan-to-value Client assets: Represent assets under management as well as custody, brokerage, administration and deposit accounts. Client deposits and other third-party liabilities: Deposits, as well as deposits that are swept to on-balance sheet liabilities (e.g., commercial paper, federal funds purchased and securities loaned or sold under repurchase agreements) as part of client cash management programs. CLO: Collateralized loan obligations CIO: Chief Investment Office CIB: Corporate & Investment Bank Chase Bank USA, N.A.: Chase Bank USA, National Association CFTC: Commodity Futures Trading Commission CFO: Chief Financial Officer CET1 Capital: Common equity Tier 1 Capital CTC: CIO, Treasury and Corporate VCG: Valuation Control Group CVA: Credit valuation adjustments Deposit margin/deposit spread: Represents net interest income expressed as a percentage of average deposits. Distributed denial-of-service attack: The use of a large number of remote computer systems to electronically send a high volume of traffic to a target website to create a service outage at the target. This is a form of cyberattack. DFAST: Dodd-Frank Act Stress Test FDIC: Federal Deposit Insurance Corporation FDIA: Federal Depository Insurance Act FCC: Firmwide Control Committee FCA: Financial Conduct Authority FASB: Financial Accounting Standards Board Fannie Mae: Federal National Mortgage Association EU: European Union ETD: "Exchange-traded derivatives": Derivative contracts that are executed on an exchange and settled via a central clearing house. EPS: Earnings per share ERISA: Employee Retirement Income Security Act of 1974 Embedded derivatives: are implicit or explicit terms or features of a financial instrument that affect some or all of the cash flows or the value of the instrument in a manner similar to a derivative. An instrument containing such terms or features is referred to as a "hybrid." The component of the hybrid that is the non-derivative instrument is referred to as the "host." For example, callable debt is a hybrid instrument that contains a plain vanilla debt instrument (i.e., the host) and an embedded option that allows the issuer to redeem the debt issue at a specified date for a specified amount (i.e., the embedded derivative). However, a floating rate instrument is not a hybrid composed of a fixed-rate instrument and an interest rate swap. Eligible LTD: Long-term debt satisfying certain eligibility criteria EC: European Commission E&P: Exploration & Production DVA: Debit valuation adjustment DRPC: Board of Directors' Risk Policy Committee DOL: U.S. Department of Labor DOJ: U.S. Department of Justice Dodd-Frank Act: Wall Street Reform and Consumer Protection Act Debit and credit card sales volume: Dollar amount of card member purchases, net of returns. CEO: Chief Executive Officer VaR: "Value-at-risk" is a measure of the dollar amount of potential loss from adverse market moves in an ordinary market environment. U.S. Treasury: U.S. Department of the Treasury OCC: Office of the Comptroller of the Currency OCI: Other comprehensive income/(loss) OEP: One Equity Partners OIS: Overnight index swap OPEB: Other postretirement employee benefit ORMF: Operational Risk Management Framework OTTI: Other-than-temporary impairment Over-the-counter ("OTC") derivatives: Derivative contracts that are negotiated, executed and settled bilaterally between two derivative counterparties, where one or both counterparties is a derivatives dealer. OAS: Option-adjusted spread Over-the-counter cleared ("OTC-cleared") derivatives: Derivative contracts that are negotiated and executed bilaterally, but subsequently settled via a central clearing house, such that each derivative counterparty is only exposed to the default of that clearing house. Parent Company: JPMorgan Chase & Co. Participating securities: Represents unvested share-based compensation awards containing nonforfeitable rights to dividends or dividend equivalents (collectively, "dividends"), which are included in the earnings per share calculation JPMorgan Chase & Co./2017 Annual Report using the two-class method. JPMorgan Chase grants RSUs to certain employees under its share-based compensation programs, which entitle the recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock. These unvested awards meet the definition of participating securities. Under the two-class method, all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities, based on their respective rights to receive dividends. PCA: Prompt corrective action PCI: "Purchased credit-impaired" loans represents certain loans that were acquired and deemed to be credit-impaired on the acquisition date in accordance with the guidance of the FASB. The guidance allows purchasers to aggregate credit-impaired loans acquired in the same fiscal quarter into one or more pools, provided that the loans have common risk characteristics(e.g., product type, LTV ratios, FICO scores, past due status, geographic location). A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. PD: Probability of default PRA: Prudential Regulatory Authority Pre-provision profit/(loss): Represents total net revenue less noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses. Pretax margin: Represents income before income tax expense divided by total net revenue, which is, in management's view, a comprehensive measure of pretax performance derived by measuring earnings after all costs are taken into consideration. It is one basis upon which management evaluates the performance of AWM against the performance of their respective competitors. Principal transactions revenue: Principal transactions revenue is driven by many factors, including the bid-offer spread, which is the difference between the price at which the Firm is willing to buy a financial or other instrument and the price at which the Firm is willing to sell that instrument. It also consists of realized (as a result of closing out or termination of transactions, or interim cash payments) and unrealized (as a result of changes in valuation) gains and losses on financial and other instruments (including those accounted for under the fair value option) primarily used in client-driven market-making activities and on private equity investments. In connection with its client-driven market- making activities, the Firm transacts in debt and equity instruments, derivatives and commodities (including physical commodities inventories and financial instruments that reference commodities). Overhead ratio: Noninterest expense as a percentage of total net revenue. NSFR: Net stable funding ratio Nonperforming assets: Nonperforming assets include nonaccrual loans, nonperforming derivatives and certain assets acquired in loan satisfaction, predominantly real estate owned and other commercial and personal property. NOW: Negotiable Order of Withdrawal Nonaccrual loans: Loans for which interest income is not recognized on an accrual basis. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest have been in default for a period of 90 days or more unless the loan is both well-secured and in the process of collection. Collateral-dependent loans are typically maintained on nonaccrual status. Subprime Subprime loans are loans that, prior to mid-2008, were offered to certain customers with one or more high risk characteristics, including but not limited to: (i) unreliable or poor payment histories; (ii) a high LTV ratio of greater than 80% (without borrower-paid mortgage insurance); (iii) a high debt-to-income ratio; (iv) an occupancy type for the loan is other than the borrower's primary residence; or (v) a history of delinquencies or late payments on the loan. MSA: Metropolitan statistical areas MSR: Mortgage servicing rights Multi-asset: Any fund or account that allocates assets under management to more than one asset class. NA: Data is not applicable or available for the period presented. NAV: Net Asset Value Net Capital Rule: Rule 15c3-1 under the Securities Exchange Act of 1934. Net charge-off/(recovery) rate: Represents net charge- offs/(recoveries) (annualized) divided by average retained loans for the reporting period. Net mortgage servicing revenue includes the following components: Operating revenue predominantly represents the return on Home Lending Servicing's MSR asset and includes: - Actual gross income earned from servicing third-party mortgage loans, such as contractually specified servicing fees and ancillary income; and - The change in the fair value of the MSR asset due to the collection or realization of expected cash flows. Risk management represents the components of Home Lending Servicing's MSR asset that are subject to ongoing risk management activities, together with derivatives and other instruments used in those risk management activities. Net production revenue: Includes net gains or losses on originations and sales of mortgage loans, other production- related fees and losses related to the repurchase of previously sold loans. JPMorgan Chase & Co./2017 Annual Report Glossary of Terms and Acronyms Net revenue rate: Represents Card Services net revenue (annualized) expressed as a percentage of average loans for the period. Net yield on interest-earning assets: The average rate for interest-earning assets less the average rate paid for all sources of funds. NM: Not meaningful NOL: Net operating loss Principal transactions revenue also includes certain realized and unrealized gains and losses related to hedge accounting and specified risk-management activities, including: (a) 287 Glossary of Terms and Acronyms certain derivatives designated in qualifying hedge accounting relationships (primarily fair value hedges of commodity and foreign exchange risk), (b) certain derivatives used for specific risk management purposes, primarily to mitigate credit risk, foreign exchange risk and commodity risk, and (c) other derivatives. SLR: Supplementary leverage ratio SMBS: Stripped mortgage-backed securities SOA: Society of Actuaries SPES: Special purpose entities Structural interest rate risk: Represents interest rate risk of the non-trading assets and liabilities of the Firm. 288 JPMorgan Chase & Co./2017 Annual Report Glossary of Terms and Acronyms Structured notes: Structured notes are predominantly financial instruments containing embedded derivatives. Suspended foreclosures: Loans referred to foreclosure where formal foreclosure proceedings have started but are currently on hold, which could be due to bankruptcy or loss mitigation. Includes both judicial and non-judicial states. Taxable-equivalent basis: In presenting results on a managed basis, the total net revenue for each of the business segments and the Firm is presented on a tax- equivalent basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in managed basis results on a level comparable to taxable investments and securities; the corresponding income tax impact related to tax-exempt items is recorded within income tax expense. TBVPS: Tangible book value per share TCE: Tangible common equity TDR: "Troubled debt restructuring" is deemed to occur when the Firm modifies the original terms of a loan agreement by granting a concession to a borrower that is experiencing financial difficulty. TLAC: Total Loss Absorbing Capacity U.K.: United Kingdom Unaudited: Financial statements and information that have not been subjected to auditing procedures sufficient to permit an independent certified public accountant to express an opinion. U.S.: United States of America U.S. GAAP: Accounting principles generally accepted in the U.S. U.S.government-sponsored enterprises ("U.S. GSES") and U.S. GSE obligations: In the U.S., GSES are quasi- governmental, privately held entities established by Congress to improve the flow of credit to specific sectors of the economy and provide certain essential services to the public. U.S. GSEs include Fannie Mae and Freddie Mac, but do not include Ginnie Mae, which is directly owned by the U.S. Department of Housing and Urban Development. U.S. GSE obligations are not explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S. government. U.S. LCR: Liquidity coverage ratio under the final U.S. rule. Single-name: Single reference-entities VA: U.S. Department of Veterans Affairs Short sale: A short sale is a sale of real estate in which proceeds from selling the underlying property are less than the amount owed the Firm under the terms of the related mortgage, and the related lien is released upon receipt of such proceeds. SEC: Securities and Exchange Commission PSU(s): Performance share units RCSA: Risk and Control Self-Assessment Real assets: Real assets include investments in productive assets such as agriculture, energy rights, mining and timber properties and exclude raw land to be developed for real estate purposes. REIT: "Real estate investment trust”: A special purpose investment vehicle that provides investors with the ability to participate directly in the ownership or financing of real- estate related assets by pooling their capital to purchase and manage income property (i.e., equity REIT) and/or mortgage loans (i.e., mortgage REIT). REITS can be publicly or privately held and they also qualify for certain favorable tax considerations. Receivables from customers: Primarily represents margin loans to brokerage customers that are collateralized through assets maintained in the clients' brokerage accounts, as such no allowance is held against these receivables. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. Regulatory VaR: Daily aggregated VaR calculated in accordance with regulatory rules. REO: Real estate owned Reported basis: Financial statements prepared under U.S. GAAP, which excludes the impact of taxable-equivalent adjustments. Retained loans: Loans that are held-for-investment (i.e., excludes loans held-for-sale and loans at fair value). Revenue wallet: Proportion of fee revenue based on estimates of investment banking fees generated across the industry (i.e., the revenue wallet) from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third-party provider of investment banking competitive analysis and volume- based league tables for the above noted industry products. RHS: Rural Housing Service of the U.S. Department of Agriculture Risk-rated portfolio: Credit loss estimates are based on estimates of the probability of default ("PD”) and loss severity given a default. The probability of default is the likelihood that a borrower will default on its obligation; the loss given default ("LGD") is the estimated loss on the loan that would be realized upon the default and takes into consideration collateral and structural support for each credit facility. ROA: Return on assets ROE: Return on equity ROTCE: Return on tangible common equity RSU(s): Restricted stock units RWA: "Risk-weighted assets": Basel III establishes two comprehensive methodologies for calculating RWA (a Standardized approach and an Advanced approach) which include capital requirements for credit risk, market risk, and in the case of Basel III Advanced, also operational risk. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk- weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. S&P: Standard and Poor's 500 Index SAR(S): Stock appreciation rights SCCL: single-counterparty credit limits Scored portfolio: The scored portfolio predominantly includes residential real estate loans, credit card loans and certain auto and business banking loans where credit loss estimates are based on statistical analysis of credit losses over discrete periods of time. The statistical analysis uses portfolio modeling, credit scoring and decision-support tools. Seed capital: Initial JPMorgan capital invested in products, such as mutual funds, with the intention of ensuring the fund is of sufficient size to represent a viable offering to clients, enabling pricing of its shares, and allowing the manager to develop a track record. After these goals are achieved, the intent is to remove the Firm's capital from the investment. CDS: Credit default swaps through novation, an open offer system, or another legally binding arrangement. JPMorgan Chase & Co./2017 Annual Report 20 (17) (35) (186) 151 U.S. Intercompany funding: (18) 3 (19) (23) (25) 2 Non-U.S. 1,147 928 219 Prime 1 Non-U.S. (151) Change in interest expense 282 (573) $ 2,672 $ 3,245 $ 2,355 2,290 65 4,457 1,220 $ 4,118 $ 2,898 $ Change in net interest income (a) Includes commercial paper. (3) (20) 17 35 186 4,490 (33) 1,388 (176) U.S. Long-term debt: 2.34 6,587 1.42 6,587 1.42 JPMorgan Chase & Co./2017 Annual Report 23.1 20.7 24.7 21.1 281 Changes in net interest income, volume and rate analysis The table below presents an attribution of net interest income between volume and rate. The attribution between volume and rate is calculated using annual average balances for each category of assets and liabilities shown in the table and the corresponding annual average rates (see pages 278-282 for more information on average balances and rates). In this analysis, when the change cannot be isolated to either volume or rate, it has been allocated to volume. The average annual rates include the impact of changes in market rates as well as the impact of any change in composition of the various products within each category of asset or liability. This analysis is calculated separately for each category without consideration of the relationship between categories (for example, the net spread between the rates earned on assets and the rates paid on liabilities that fund those assets). As a result, changes in the granularity or groupings considered in this analysis would produce a different attribution result, and due to the complexities involved, precise allocation of changes in interest rates between volume and rates is inherently complex and judgmental. Year ended December 31, (On a taxable-equivalent basis; in millions) Interest-earning assets Deposits with banks: U.S. 2017 versus 2016 38,033 JPMorgan Chase & Co./2017 Annual Report 2.49 2.14% 69 182 (113) (1) 121 (122) Beneficial interests issued by consolidated VIES, predominantly U.S. 93 93 79 14 61 64 (3) Non-U.S. 480 504 (24) 44,620 40,705 Glossary of Terms and Acronyms 2017 Annual Report or 2017 Form 10-K: Annual report on Form 10-K for year ended December 31, 2017, filed with the U.S. Securities and Exchange Commission. ABS: Asset-backed securities Retail Borrowers who buy or refinance a home through direct contact with a mortgage banker employed by the Firm using a branch office, the Internet or by phone. Borrowers are frequently referred to a mortgage banker by a banker in a Chase branch, real estate brokers, home builders or other third parties. - Mortgage origination channels: Moody's: Moody's Investor Services MMDA: Money Market Deposit Accounts MD&A: Management's discussion and analysis MBS: Mortgage-backed securities Master netting agreement: A single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). trends of the particular business segment and facilitates a comparison of the business segment with the performance of competitors. Glossary of Terms and Acronyms 285 JPMorgan Chase & Co./2017 Annual Report The LTV ratio considering all available lien positions, as well as unused lines, related to the property. Combined LTV ratios are used for junior lien home equity products. Managed basis: A non-GAAP presentation of financial results that includes reclassifications to present revenue on a fully taxable-equivalent basis. Management uses this non- GAAP financial measure at the segment level, because it believes this provides information to enable investors to understand the underlying operational performance and Combined LTV ratio An estimate of the LTV as of a certain date. The current estimated LTV ratios are calculated using estimated collateral values derived from a nationally recognized home price index measured at the metropolitan statistical area ("MSA") level. These MSA-level home price indices consist of actual data to the extent available and forecasted data where actual data is not available. As a result, the estimated collateral values used to calculate these ratios do not represent actual appraised loan-level collateral values; as such, the resulting LTV ratios are necessarily imprecise and should therefore be viewed as estimates. Current estimated LTV ratio The LTV ratio at the origination date of the loan. Origination date LTV ratios are calculated based on the actual appraised values of collateral (i.e., loan-level data) at the origination date. LTV: "Loan-to-value": For residential real estate loans, the relationship, expressed as a percentage, between the principal amount of a loan and the appraised value of the collateral (i.e., residential real estate) securing the loan. Origination date LTV ratio LTIP: Long-term incentive plan Correspondent - Banks, thrifts, other mortgage banks and other financial institutions that sell closed loans to the Firm. Mortgage product types: Loss emergence period: Represents the time period between the date at which the loss is estimated to have been incurred and the ultimate realization of that loss. Alt-A The option ARM real estate loan product is an adjustable- rate mortgage loan that provides the borrower with the option each month to make a fully amortizing, interest-only or minimum payment. The minimum payment on an option ARM loan is based on the interest rate charged during the introductory period. This introductory rate is usually significantly below the fully indexed rate. The fully indexed rate is calculated using an index rate plus a margin. Once the introductory period ends, the contractual interest rate charged on the loan increases to the fully indexed rate and adjusts monthly to reflect movements in the index. The minimum payment is typically insufficient to cover interest accrued in the prior month, and any unpaid interest is deferred and added to the principal balance of the loan. Option ARM loans are subject to payment recast, which converts the loan to a variable-rate fully amortizing loan CCP: “Central counterparty” is a clearing house that interposes itself between counterparties to contracts traded in one or more financial markets, becoming the buyer to every seller and the seller to every buyer and thereby ensuring the future performance of open contracts. A CCP becomes counterparty to trades with market participants CCAR: Comprehensive Capital Analysis and Review CCB: Consumer & Community Banking CCO: Chief Compliance Officer CBB: Consumer & Business Banking CB: Commercial Banking Card Services includes the Credit Card and Merchant Services businesses. BHC: Bank holding company Benefit obligation: Refers to the projected benefit obligation for pension plans and the accumulated postretirement benefit obligation for OPEB plans. Beneficial interests issued by consolidated VIES: Represents the interest of third-party holders of debt, equity securities, or other obligations, issued by VIES that JPMorgan Chase consolidates. Auto loan and lease origination volume: Dollar amount of auto loans and leases originated. AUM: "Assets under management": Represent assets managed by AWM on behalf of its Private Banking, Institutional and Retail clients. Includes "Committed capital not Called." AUC: Assets under custody ARM: Adjustable rate mortgage(s) AOCI: Accumulated other comprehensive income/(loss) AWM: Asset & Wealth Management Alternative assets: The following types of assets constitute alternative investments - hedge funds, currency, real estate, private equity and other investment funds designed to focus on nontraditional strategies. Allowance for loan losses to total loans: Represents period-end allowance for loan losses divided by retained loans. Lee R. Raymond 2, 3 Lead Independent Director JPMorgan Chase & Co.; Retired Chairman and Chief Executive Officer Exxon Mobil Corporation (Oil and gas) upon meeting specified loan balance and anniversary date triggers. 286 Alt-A loans are generally higher in credit quality than subprime loans but have characteristics that would disqualify the borrower from a traditional prime loan. Alt-A lending characteristics may include one or more of the following: (i) limited documentation; (ii) a high CLTV ratio; (iii) loans secured by non-owner occupied properties; or (iv) a debt-to-income ratio above normal limits. A substantial proportion of the Firm's Alt-A loans are those where a borrower does not provide complete documentation of his or her assets or the amount or source of his or her income. Option ARMS to change in: LOB: Line of business LIBOR: London Interbank Offered Rate GSIB: Global systemically important banks Ginnie Mae: Government National Mortgage Association GSE: Fannie Mae and Freddie Mac G7 government bonds: Bonds issued by the government of one of the G7 nations. G7: Group of Seven nations: Countries in the G7 are Canada, France, Germany, Italy, Japan, the U.K. and the U.S. Glossary of Terms and Acronyms JPMorgan Chase & Co./2017 Annual Report 284 FTE: Fully taxable equivalent FVA: Funding valuation adjustment FX: Foreign exchange FSB: Financial Stability Board Free standing derivatives: a derivative contract entered into either separate and apart from any of the Firm's other financial instruments or equity transactions. Or, in conjunction with some other transaction and is legally detachable and separately exercisable. Freddie Mac: Federal Home Loan Mortgage Corporation FRC: Firmwide Risk Committee Forward points: Represents the interest rate differential between two currencies, which is either added to or subtracted from the current exchange rate (i.e., “spot rate") to determine the forward exchange rate. Firm: JPMorgan Chase & Co. William C. Weldon 2,3 Retired Chairman and Chief Executive Officer Johnson & Johnson (Healthcare products) (Table continued from previous page) ALCO: Asset Liability Committee AFS: Available-for-sale Active foreclosures: Loans referred to foreclosure where formal foreclosure proceedings are ongoing. Includes both judicial and non-judicial states. HAMP: Home affordable modification program LLC: Limited Liability Company Headcount-related expense: Includes salary and benefits (excluding performance-based incentives), and other noncompensation costs related to employees. HELOC: Home equity line of credit LGD: Loss given default LDA: Loss Distribution Approach LCR: Liquidity coverage ratio JPMorgan Securities: J.P. Morgan Securities LLC Loan-equivalent: Represents the portion of the unused commitment or other contingent exposure that is expected, based on historical portfolio experience, to become drawn prior to an event of a default by an obligor. JPMorgan Clearing: J.P. Morgan Clearing Corp. JPMorgan Chase Bank, N.A.: JPMorgan Chase Bank, National Association ISDA: International Swaps and Derivatives Association JPMorgan Chase: JPMorgan Chase & Co. Investment-grade: An indication of credit quality based on JPMorgan Chase's internal risk assessment system. "Investment grade" generally represents a risk profile similar to a rating of a “BBB-”/“Baa3" or better, as defined by independent rating agencies. Interchange income: A fee paid to a credit card issuer in the clearing and settlement of a sales or cash advance transaction. All TDRS (both wholesale and consumer), including ones that have returned to accrual status All wholesale nonaccrual loans • • Impaired loan: Impaired loans are loans measured at amortized cost, for which it is probable that the Firm will be unable to collect all amounts due, including principal and interest, according to the contractual terms of the agreement. Impaired loans include the following: IHC: JPMorgan Chase Holdings LLC, an intermediate holding company ICAAP: Internal capital adequacy assessment process IDI: Insured depository institutions HTM: Held-to-maturity Home equity - junior lien: Represents loans and commitments where JPMorgan Chase holds a security interest that is subordinate in rank to other liens. Households: A household is a collection of individuals or entities aggregated together by name, address, tax identifier and phone. Reported on a one-month lag. HQLA: High quality liquid assets Home equity-senior lien: Represents loans and commitments where JPMorgan Chase holds the first security interest on the property. HELOAN: Home equity loan For further information, see the "Net interest income" discussion in Consolidated Results of Operations on pages 44-46. 1,185 1,140 wuke Contact Computershare: By telephone: Within the United States, Canada and Puerto Rico: 800-758-4651 (toll free) From all other locations: 201-680-6862 (collect) TDD service for the hearing impaired within the United States, Canada and Puerto Rico: 800-231-5469 (toll free) All other locations: 201-680-6610 (collect) By regular mail: Computershare P.O. 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A brochure and enrollment materials may be obtained by contacting the Program Administrator, Computershare, by calling 800-758-4651, by writing to the address indicated above or by visiting its website at www-us.computershare.com/Investor. 292 JPMorgan Chase & Co./2017 Annual Report JPMORGAN CHASE & Co. Corporate headquarters 270 Park Avenue New York, NY 10017-2070 Telephone: 212-270-6000 jpmorganchase.com Principal subsidiaries JPMorgan Chase Bank, National Association Chase Bank USA, National Association JPMorgan Chase Holdings LLC J.P. Morgan Securities LLC J.P. 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John Rosenwald 291 J.P. Morgan International Council Rt. Hon. Tony Blair Chairman of the Council Former Prime Minister of Great Britain Melissa L. Bean and Northern Ireland The Hon. Robert M. Gates Vice Chairman of the Council Partner RiceHadleyGates LLC Washington, District of Columbia Bernard Arnault Chairman and Chief Executive Officer LVMH Moët Hennessy - Louis Vuitton Paris, France Paul Bulcke Member of the Board of Directors Nestlé S.A. Vevey, Switzerland Jamie Dimon* Chairman and Chief Executive Officer JPMorgan Chase & Co. New York, New York Martin Feldstein London, United Kingdom Professor of Economics JPMorgan Chase Vice Chairs Vietnam Israel Brazil Roy Navon José Berenguer Alfonso Eyzaguirre Switzerland Nick Bossart Belgium, France, Greece, Iberia, Italy, Luxembourg and the Netherlands Kyril Courboin Belgium Tanguy A. Piret Iberia Van Bich Phan Ignacio de la Colina Guido M. Nola The Netherlands Peter A. Kerckhoffs Chile Mexico Eduardo F. Cepeda North America Canada David E. Rawlings Korea and Taiwan Carl K. Chien Korea Tae Jin Park Italy Indonesia Harvard University Cambridge, Massachusetts Chairman of the Board Buenos Aires, Argentina Nassef Sawiris Chief Executive Officer OCI N.V. London, United Kingdom Ratan Naval Tata Chairman Tata Trusts Mumbai, India The Hon. Tung Chee Hwa GBM Vice Chairman National Committee of the Chinese People's Political Consultative Conference Hong Kong, China Masahiko Uotani Tenaris President and Group Chief Executive Officer Shiseido., Ltd. Cees J.A. van Lede Former Chairman and Chief Executive Officer, Board of Management Akzo Nobel Amsterdam, The Netherlands Douglas A. Warner III Former Chairman of the Board JPMorgan Chase & Co. New York, New York Yang Yuanqing Chairman and Chief Executive Officer Lenovo Beijing, China Jaime Augusto Zobel de Ayala Tokyo, Japan Armando Garza Sada Chairman and Chief Executive Officer RiceHadleyGates LLC Stanford, California ALFA Nuevo León, Mexico Herman Gref Chief Executive Officer, Chairman of the Executive Board Sberbank Moscow, Russia Jorge Paulo Lemann Director The Kraft Heinz Company Pittsburgh, Pennsylvania Sergio Marchionne Chief Executive Officer Fiat Chrysler Automobiles Auburn Hills, Michigan Gérard Mestrallet Chairman of the Board William B. Harrison, Jr. Paolo Rocca ENGIE The Hon. Carla A. Hills Chairman and Chief Executive Officer Hills & Company International Consultants Washington, District of Columbia The Hon. John Howard OM AC Former Prime Minister of Australia Sydney, Australia Joe Kaeser President and Chief Executive Officer Siemens AG Munich, Germany The Hon. Henry A. Kissinger Chairman Kissinger Associates, Inc. New York, New York Paris la Défense, France Amin H. Nasser President and Chief Executive Officer Saudi Aramco Dhahran, Saudi Arabia The Hon. Condoleezza Rice Partner Former Chairman and Chief Executive Officer JPMorgan Chase & Co. New York, New York Kalpana Morparia Carin Bryans Malaysia, Philippines, Singapore, Sri Lanka and Thailand Asia Pacific Europe/Middle East/Africa Latin America/Canada Nicolas Aguzin Regional Chief Executive Officers Martin G. Marron Senior Country Officers Asia Pacific Australia and New Zealand Paul Uren Bangladesh, India, Indonesia, Viswas Raghavan The chart on the bottom right of page Our nation's healthcare costs are twice the amount per person compared with most developed nations. Our immigration policies fail us in numerous ways. Forty percent of foreign students who receive advanced degrees in science, technology and math (300,000 students annually) have no legal way of staying here, although many would choose to do so. Most students from countries outside the United States pay full freight to attend our universities but many are forced to take the training back home. From my vantage point, that means one of our largest exports is brainpower. Infrastructure is a disaster. It took eight years to get a man to the moon (from idea inception to completion), yet it now can sometimes take a decade to simply get the permits to build a bridge or a new solar field. The country that used to have the best infrastructure on the planet by most measures is now not even ranked among the top 20 developed nations according to the Basic Requirement Index. Our schools are leaving too many behind. In some inner city schools, fewer than 60% of students graduate, and of those who do, a significant number are not prepared for employment. Additionally, many of our high schools, vocational schools and community colleges do not properly prepare today's younger gener- ation for the available professional-level jobs, many of which pay a multiple of the minimum wage. • • Labor force participation - particularly among men aged 25-54 - dropped dramat- ically. An estimated 2 million Americans are currently addicted to opioids (in 2016, a staggering 42,000 Americans died because of opioid overdoses), and some studies show this is one of the major reasons why men aged 25-54 are perma- nently out of work. Even worse, 70% of today's youth (ages 17-24) are not eligible for military service, essentially due to a lack of proper education (basic reading and writing skills) or health issues (often obesity or diabetes). 30 shows how tepid bank credit growth was in general during this recovery. Remember, bank credit growth directly relates to economic growth, although it's often difficult to figure out the cause and effect. But there is no question that the things that reduce credit availability, in turn, reduce growth. One area where we know this happened was in the mortgage market. Household formation has been slow because many young adults have had a difficult time finding work and, with the help of their families, have gone back for more schooling. That is slowly reversing. But the inability to reform mortgage markets has dramatically reduced mort- gage availability. In fact, our analysis shows that, conservatively, more than $1 trillion in mortgage loans might have been made over a five-year period. Excessive regulations for both large and small companies reduced growth and business formation. The ease of starting a business in the United States worsened, with small business formation dropping to the lowest rate in 30 years. 1 Adjusted for inflation • . II. PUBLIC POLICY 30 Source: Haver; Federal Reserve Board, March 2018 Our litigation system is increasingly arbitrary, capricious, wasteful and slow. Source: Bureau of Economic Analysis (BEA); National Bureau of Economic Resource (NBER), March 2018 Recovery period in quarters Adjusted for inflation 1 We had a hugely and increasingly uncom- petitive tax system driving companies' capital and brainpower overseas. 31 It is surprising that many younger people in the United States, who are effectively going to inherit the wealthiest nation on the planet, seem to be pessimistic about our future and capitalism. But falling expectations, the failure of our economy to lift up everyone, and the continual deprecation of society and its leaders have led to huge amounts of discontent and unrest. Economic analysis provides a sense of the costs associated with misguided policies. The Congressional Budget Office estimates the cost of failing to pass immigration reform earlier this decade at 0.3% of GDP a year. An International Monetary Fund study suggests that a 1% of GDP rise in infrastructure investment in 2013 would have delivered a similar boost to advanced economy GDP over the subsequent decade. J.P. Morgan analysis indicates that the cost of not reforming the mortgage markets could be as high as 0.2% of GDP a year. Taken together with the costs of excessive regulation and a depressed prime age labor participation rate, it is easy to conclude that corrections in policy could add more than 1% of GDP annually. And this does not account for many of the items I mentioned in the prior list. - that politicians sometimes use a crisis to justify implementing their own agenda. • A famous politician once said, “Don't let a good crisis go to waste." I think he really meant, "Let's use the crisis to get some good, important things done." It appears Rogoff and Reinhart wrote in their book, This Time Is Different, that it takes a long time to recover from a financial crisis. But this was often due to poor policy or over- reaction to the financial crisis, and while history teaches us that maybe we should expect this reaction in the next crisis, it does not have to be true over and over. We have a difficult time learning from the past. late in President George W. Bush's term. There are many examples of presidents getting credit or blame for scenarios that had nothing to do with their governing. We simply learned the wrong lessons. And in the short run, we tend to simplistically look for scapegoats instead of solutions. • II. PUBLIC POLICY 32 We focus too much on the short term. For example, President Bill Clinton (and I don't mean to pick him out specifically) usually gets credit for driving a strong economy. But the excessive mortgage lending, incented and promulgated by the federal government (I am in no way saying that banks and investors didn't play a part, too), is part of the reason the economy at that time did well. It blew up media-saturated environment. Often, politics misuses facts to justify a position. We are effectively crippled when it comes to fixing our problems even when they are totally predictable. Puerto Rico's bankruptcy, Detroit's bankruptcy, unfunded pension plans, the job skills gap, and crumbling bridges and tunnels are prime examples. Critical thinking, analysis of facts and proper policy formation have become extremely difficult in a politicized and The world is getting faster and more complex, making speed and analytics all the more important. But the structure of our political parties and institutions has barely changed in 100 years. They may not be set up for success - organized in a way to enable them to deal with today's challenges. • America has been an amazingly resilient country. And we hope it will reset and get back on track. But it is hard to look at the last 20 years and not think that it has been getting increasingly worse (and we should not assume that it will get better on its own). Before we try to address what we can do to fix it, it is important to look at why it has gotten worse. Here are my theories: 2. Poor public policy - how has this happened? All these issues are fixable, but we should ask ourselves how we got it wrong in the first place. Recovery period in quarters So while the economy has not performed badly and has done amazingly well for a handful low-skilled and even middle-skilled wages have gone down, leaving large swaths of Americans behind. ladder a chance for workers to prove them- selves and develop skills before moving on to other, better paying jobs. But a growing number of Americans are left hanging on this first rung: During the mid-1990s, only one in five minimum-wage workers was still at minimum wage a year later. Today, that number is nearly one in three. The end result is that our economy is still leaving many behind. Much of this is probably self-inflicted. While a job used to provide a ticket to the middle class, today more people are getting stuck in low-wage work. Historically, we've thought of these jobs as providing the first rung on a career II. PUBLIC POLICY 40 0% 24 Average expansion Current expansion 30% The present expansion relative to average Cumulative growth since prior trough, percent Bank Credit¹ Growth The present expansion relative to average Cumulative growth since prior trough, percent GDP¹ Growth Last year, I laid out in detail an extensive list of things I thought were holding us back, and it bears repeating here because, just as it took many years for these obstacles to develop, it is going to take sustained effort over many years to right the course. When you look at this list in totality, it is significant and fairly shocking. Most of these areas have become consistently worse over the last 10 to 20 years, and it is hard to argue that they did not meaningfully damage the country's economic growth. It is also important to point out that I have never seen an economic model that accounts for the extremely damaging aspects of these items. (These items don't include the trillions of dollars we have spent on war-re- lated expenditures. And whether you were for or against these wars, they certainly did not add to American productivity.) This is not secular stagnation – this represents senseless and misguided policies. In the last several years, I have spent a good amount of time - in both these letters and elsewhere-talking about public policy. Some of the policies directly relate to JPMorgan Chase, while others are more indi- rect but have a large effect on the future of the United States of America, on the global economy and, therefore, on our company. With all of America's exceptional strengths, it seems clear to me that something is holding us back. As we have already pointed out, our economic growth has been anemic. Our economy has grown approximately 20% in the last eight years, but this stands in contrast with prior average recoveries where growth would have been more than 40% over an eight-year period. The chart below on the left shows this. 1. What has gone wrong in public policy? II. PUBLIC POLICY 29 Let's take another look at what is holding us back and some solutions that could make life better for all Americans. To support this, we need a pro-growth policy environment from the government that provides a degree of certainty around long- standing issues that have proved frustrat- ingly elusive to solve. The most pressing areas where government, business and other stakeholders can find common ground should include tax reform, infrastructure investment, education reform, more favor- able trade agreements and a sensible immi- gration policy. Business, taken as a whole, is the source of almost all job creation. And we need to main- tain trust and confidence in our businesses as in all of our institutions. Confidence is a "secret sauce" that costs nothing, but it helps the economy grow. A strong and vibrant private sector (including big companies) is good for the average American. Entrepre- neurship and free enterprise, with strong ethics and high standards, are something to root for - not attack. Small businesses are a critical engine of economic growth. Small and large busi- nesses are symbiotic - they are each other's customers, and they help drive each other's growth. They are integral to our large busi- ness ecosystem. At JPMorgan Chase, for example, we support more than 4 million small business clients, including hundreds of small banks, 15,000 middle market compa- nies, and approximately 7,000 corporations and investor clients. Additionally, we rely on services from nearly 30,000 vendors, many of which are small and midsized companies. Of the approximately 150 million people who work in the United States, 130 million work in private enterprise. We hold in high regard the 20 million people employed by the government or in the public sector - teachers, police officers, firefighters and others. But we could not pay for those jobs if the other 130 million workers were not actively producing America's gross domestic product (GDP). Business plays a critical role as an engine of economic growth - particularly our largest, globally competitive American businesses. As an example, the 1,000 largest compa- nies in America (out of approximately 29 million) employ nearly 30 million people in the United States, and nearly all of their full-time employees receive full medical and retirement benefits, as well as exten- sive training. In addition, these companies account for more than 30% of the roughly $2.3 trillion spent annually on capital expen- ditures. These expenditures and research and development spending drive productivity and innovation, which, ultimately, drive job creation across the entire economy. - The following messages are worth repeating from last year's letter: The United States needs to ensure that we maintain a healthy and vibrant economy. This is what fuels job creation, raises the standard of living and creates opportunity for those who are hurting, while positioning us to invest in education, technology and infrastructure - in a programmatic and sustainable way to build a better and safer future for our country and its people. And in a world with so many security threats and challenges, we need to maintain the best military. Amer- ica's military will be the best in the world only as long as we have the best economy in the world. II. PUBLIC POLICY 25% 20% 15% 10% 16 8 0 -10% Here's another example: We all know that the U.S. healthcare system needs to be reformed. Many have advocated getting on the path to universal healthcare for all Americans. The creation of Obamacare, while a step in the right moral direc- tion, was not well done. America has 290 million people who have insurance 180 million through private enterprise and 110 million through Medicare and Medicaid. Obamacare slightly expanded both and created exchanges that insure 10 million people. But it did very little to fix our broken healthcare system and has, in fact, torn up the body politic over 10 years - and this tumult may go on for another 10 years. -5% 40 32 24 16 32 8 0% 5% 10% 15% 20% 25% Average expansion Current expansion 30% 5% 0 3. We can fix this problem through intelligent, thoughtful, analytical and comprehensive policy. Many examples of business and government working together already have produced positive outcomes. Businesses have played a large role in trying to help Detroit recover. Businesses started the Veteran Jobs Mission. With a goal of 1 million jobs, the coalition of businesses has already helped 400,000 U.S. veterans get work, and the number is still growing. Many businesses have worked closely with the education system (mostly locally) to support charter schools, voca- tional schools and community colleges to provide skills training that prepares students for productive employment. We believe that collaboration can create even better outcomes in education, healthcare and job creation while shoring up pension plans and rebuilding our cities and communities across the nation. First off, we should find it rather easy to think about their money being misspent. Therefore, it is critical for Washington to show the American public that their money will be used wisely – and that includes canceling or modifying programs that don't work and not using money to pay off special interest groups. If we need to raise taxes on the more well-off, I would hope the more affluent would recognize that they will do better if the country does better. We should have a progressive tax system (helping people on the lower end) that progressively taxes higher incomes, like mine. And, of course, no one wants to We should build the infrastructure we need. (We should consider this table stakes, too.) There are many reports that highlight how less expensive it is in the long run to have better infrastructure. In fact, some studies show it is even more expensive to have bad infrastructure. The business tax system should be competitive always - and not be traded off against anything else. I would consider this table stakes for having a healthy economy in the long run. The best long-term tax policy should have the following attributes: The need for rational, thoughtful, consistent tax policy. • II. PUBLIC POLICY 36 Today, our company is strong and growing, and when we grow, so do the communities where we do business. We're excited to welcome new employees, new customers and new communities to JPMorgan Chase and to look forward to a bright future. We will also help more families live their dream of owning a home by increasing home lending in low- and moderate-income communities by 25% - to $50 billion - over the next five years. To do so, we will hire up to 500 new Home Lending advisors across our current markets and in some new ones. In addition, we will increase lending to finance afford- able rental housing to $7 billion over five years. Credit is essential to a healthy economy and growth, and our new investments include sizable increases in lending to small businesses and homeowners. Through Commercial Banking and Business Banking, we will hire 500 new bankers and help expand small business lending by 20% - or $4 billion - over three years while entering new markets. We're also doubling the investment in our Small Business Forward initiative to $150 million over five years to help provide small businesses run by women, minorities and veterans get both the capital and technical assistance they need to grow. This is the right thing to do, and we believe it puts us well above the average hourly wage for most markets. These increases are on top of the value of the firm's full benefits package, which averages $12,000 for employees in this pay range. But the improvements won't stop there. We're reducing medical plan deductibles by $750 per year for employees making less than $60,000 - this essen- tially makes the deductible $0 for those employees who take care of themselves by meeting minimal wellness and preventative program requirements. We're also investing in our employees. We want to have the best people, period. We know happy customers start with happy employees, and we want to be the best place to work everywhere we do business. For the second time in two years, we're raising wages for 22,000 employees. For employees making between $12 and $16.50 an hour, we will raise hourly wages to between $15 and $18, depending on the local cost of living. Our company has made a significant economic impact in all the communities in which we operate, and we're excited to become an even more relevant part of many others. The tax policy should be consistent in the long term for businesses to maximize their productivity and growth. This is the best way to permanently drive growth and become a far wealthier and fairer society. There are two things I would do immediately to improve income inequality and create a much healthier society as explained below. 6. We should reform and expand the Earned Income Tax Credit and invest in the workforce of the future. The Earned Income Tax Credit (EITC) supplements low- to moderate-income working individuals and couples, particularly with children. For example, a single mother with two children earning $9 an hour (approx- imately $20,000 a year) could get a tax credit of more than $5,000 at year's end. A single male without children (also making approx- imately $20,000 a year) does not get any money for a tax credit under this program. Last year, the EITC program cost the United States about $65 billion, and 27 million indi- viduals received the credit. This program has lifted an estimated 9 million people above the poverty line. (The federal poverty guideline is determined by household size. For a four- person household, the poverty level is $25,100 or approximately $11 an hour.) • We should celebrate the benefits of technology, and we should also prepare for its challenges. Overall, technology is the greatest thing that has ever happened to mankind. It is the reason why we enjoy our high living standard. It is staggering how our lives have changed when compared with 100 years ago. We live longer and work less; we are healthier and safer; and during that time period, billions of people have been pulled out of poverty. People legitimately worry that technology will eliminate jobs as artifi- cial intelligence replaces drivers, call center We, as a country, must also change the way we think about education. In less mutable times, a degree meant that formal learning was complete. You had acquired what you needed for a successful career in your field. A degree in today's world cannot mean the end of your studies. New discoveries, new advancements, new technologies and new terminology all mean that a degree will not carry you as far into the future as it once did. We must place a higher premium on lifelong learning. Corporations can do a lot to encourage and foster such a shift. We know that technological advancements are displacing certain industries. Driverless cars, for example, are getting closer to mainstream use every day. Technology will bring innova- tion, but it will also change the employment opportunities available to hundreds of thou- sands - perhaps even millions - of people. We have the opportunity, now, to start preparing for and addressing potential future job losses. Anticipating problems that may arise from new technologies – and developing plans to responsibly minimize them - should be considered the final phase of our R&D process. to make sure proper apprenticeships and certifications (including college credits) are widely available. These students can continue to work or have the opportunity to go back to college, if they so choose. Doing this well will help the lower skilled and middle-income workers in the new world. The best way to offset any negatives associated with trade or technology is through continued educa- tion and training so that well-paying jobs are replaced with other well-paying jobs. 38 America used to be one of the best at training our workforce for good jobs. We know what to do to regain that mantle. We need to ensure that our high schools, vocational schools, tech- nical schools and community colleges work together with local businesses to properly train these students so they can get well- paying jobs upon graduation; then we need As I previously said, when Chase enters a commu- nity, it enters with the full force of JPMorgan Chase behind it. We hire people. We lend to and support local businesses. We help customers with banking, lending and saving. And our philanthropic programs help make these communities stronger. And we all pay the price. According to an assessment of math and science scores that the Organisation for Economic Co-operation and Development (OECD) conducted in 35 advanced industrialized countries, the United States ranks, on average, #24. Making the investment to improve our performance to the level of the OECD average would increase the U.S. gross domestic product by 1.7% over the next 35 years. - Jobs are a wonderful thing. Jobs bring dignity. That first job is often the first rung on the ladder. People like working, and studies show that once people start working, they continue working. Jobs and living wages lead to better social outcomes – more household formation, more marriages and children, and less crime, as well as better health and overall well-being. As society creates an enormous amount of wealth, expanding the EITC would be a very productive way to share it. If a large portion of the American population cannot earn a living wage, then we will create a situation of permanent social turmoil. II. PUBLIC POLICY 37 Of the 150 million Americans working today, approximately 21 million earn between $7.25 an hour (the prevailing federal minimum wage) and $10.10 an hour. Approximately 42% of American workers make less than $15 an hour. It is hard to argue that you can live on $7-$10 an hour, particularly for families (even if two are working in that household). Decades ago, workers with very limited skills could earn a living wage to support themselves and their family. In this new highly technical world - where work skills are so greatly valued - the "natural" wage for unskilled workers may no longer lead to a living wage. This is an area that deserves more study. We should convert the EITC into more of a negative income payroll tax, which would spread the benefit, reduce fraud and get it into more people's hands. (Both Democrats and Republicans favor a move like this.) We should also dramatically expand the tax credit and even make it more available to workers without children. There are some problems with the EITC. Paid as a tax credit at the end of the year, 21% of the people who are entitled to it don't file for it mostly because they don't know about it. Additionally, there is some fraud involved. Many high schools and vocational schools do not provide the education our students need the ability to graduate and get a decent job. We should be ringing the alarm bell, signaling that inner city schools are failing our children - often minorities and mostly lower income students. In many inner city schools, fewer than 60% of students graduate, and many of those who do are not prepared for employ- ment. We are creating generations of citi- zens who never had a chance in this land of dreams and equal opportunity. Unfortunately, it's self-perpetuating. JPMorgan Chase plans to build up to 400 Chase branches in 15-20 new markets and hire up to 4,000 additional employees over the next five years. These employees will support our branch growth and more lending to small businesses and homeowners. Today, Chase has roughly 5,100 branches across 23 U.S. states, and, for a long time, we have wanted to expand beyond our current foot- print. The heart of our company is our branches. We serve 61 million U.S. households - one out of every two U.S. families is a Chase customer. Nearly every line of business operates out of our branches in some way. We are not in some major markets, including Boston, Philadelphia and Washington, D.C., but Consumer Banking has started the formal application process for national expansion. We need to improve work skills and training that lead to better jobs - this will help both low- and middle-income workers. It is also the cure for rapid technological change. Here is some news we announced on how JPMorgan Chase is immediately putting some of the benefits of tax reform to good work. People don't think about the challenges in their everyday lives as being Democratic or Republican issues – and our political leaders need to stop thinking that way. We need a well-performing, competent govern- ment to thrive as a nation. Clearly, there are things that only the government can do and must do well - such as having a 4. The need for solutions through collaborative, competent government. II. PUBLIC POLICY 33 This way of thinking also applies to institu- tions. We should not destroy the credibility or the effectiveness of institutions - public or private - for the mistakes or misdeeds of a few. This may feel good in the short term but will not serve us well over the long term. We all generally know what a good decision-making process looks like – and we applaud it - whether in business or in Congress. Trying to create too many zero-tolerance environments when they are often not merited. Examples include situations where people need to be able to commu- nicate with each other and work through miscommunications and mistakes of judg- ment rather than criminal and unethical behavior, where a zero-tolerance standard should be applied equally to all. Not working with experts who know the most about a subject. - Not asking what outcomes you really want to achieve. • Not listening to one another. I tell my liberal friends to read columnists like Arthur Brooks and George Will. And I tell my conservative friends to read writers like Tom Friedman. "They complain too much" arguments. When a point has been made and someone calls it a complaint, the point is diminished right away. When someone complains about something, a better response is to think about where or how the person might be right or partially right. Binary arguments. When people argue as if there are binary solutions, the argument is almost always wrong. When people say you should not do something because it is like going down a "slippery slope," it generally is not a good argument. In the modern world, there are reasons to cali- brate various parts of policy instead of just denying the argument altogether. policymaking. Let me list a few of the culprits: Along with a more constructive regulatory and business environment and our strong business performance, this reform has led our company to recently announce a $20 billion, five-year comprehensive investment to help its employees while supporting job and local economic growth in the United States. recognize that bad thinking often leads to bad . strong military and ensuring an efficient and properly functioning justice system. The federal government maintains most of our nation's transportation systems, and we need state and local governments to do a good job in terms of education, policing and other important functions. Some argue that the government should be doing more. But when many Americans think of the government delivering services, they think of the endless bureaucracy and paperwork associated with the Internal Revenue Service, the U.S. Postal Service and the Department of Veterans Affairs none of which would consistently get high marks. . We all can agree that the lack of true collab- oration and an unwillingness to address our most pressing policy issues have contributed to the divisive and polarized environment we have today. Certainly there is plenty of blame to go around on this front. However, rather than looking back, it now is more important than ever for the business community and government to come together to find mean- ingful solutions. This cannot be done by government or business alone. = 35 - There is a reason why it has taken 30 years for comprehensive tax reform to take place in this country: It is complicated work, and navigating competing interests is hard. I am pleased that we did the right thing – not the easy thing. Congress took a historic step in 2017 to reform America's broken and outdated tax code. Coming together to get that work done shows that we can take on tough issues that have been holding us back. I believe tax reform will have both short- and long-term benefits. In the short term, we already are seeing some companies increasing capital expenditures, hiring and raising wages. Of course, that will not be enough to offset all the immediate benefits associated with tax reform. Some argue that the added cash flow going to dividends and buybacks is a negative – it is not. It simply represents capital finding a higher and better use than the current owner has with it. And that higher and better use will be reinvest- ment in companies, innovation, R&D or consumption. Thinking this is a bad thing is just wrong. Tax reform's real benefit will be the long-term cumulative effect of retained and reinvested capital in the United States, which means more companies, innovation and employment will stay in this country. The United States should always aim to have a competitive business tax system. It should not be traded off against other objectives. I must confess I don't understand how anyone could believe an uncompetitive tax system would be good for the United States – whether the current economic environ- ment was good or bad. The damage has been cumulative. Here is one example: A recent study by the accounting firm Ernst & Young found that under a 20% corporate income tax rate, U.S. companies would The passage of tax reform is critical because strong businesses create jobs and higher wages. Before tax reform was passed, 76% of the CEOs of leading U.S. companies said they would increase hiring if tax reform were enacted, and 82% would increase capital spending – and we already are seeing these effects. Hundreds of companies like ours are stepping up by investing in their employees and in initiatives to address challenges facing communities. middle class. have acquired $1.2 trillion in cross-border assets during 2004-2016 instead of losing $510 billion in such assets to foreign buyers. Simply put, this means the United States would have kept 4,700 companies under U.S. ownership during the past 13 years if they had paid taxes at a rate competitive with other countries that have modernized their corporate tax codes. Today's competitive U.S. corporate tax rate will reduce incentives for U.S. companies to relocate abroad or be purchased by foreign companies. 5. A competitive business tax system is a key pillar of a growth strategy. II. PUBLIC POLICY 34 Our Founding Fathers studied and worked hard to design a strong and permanent democracy. They perfected a Constitution to protect our basic liberties, building in protec- tions to temper some of our worst attributes and incent our best ones. If they were here with us today, I believe they would recognize that our government institutions are stuck in the mud - too slow and inadequate for the job at hand. Therefore, they would study and work hard within the Constitution to redesign and reformulate how government should function so that it works properly. We will eventually need to do the same. restoring public faith in two of our greatest democratic institutions in the United States: business and government. Working together will allow us to move toward a prosperous future for all Americans. It isn't easy to stay competitive in an increas- ingly global marketplace, and national tax policy was one critical area where we were falling behind. Over the last 20 years, as the world reduced its tax rates, America did not. Our previous tax code was increasingly uncompetitive, overly complex, and loaded with special interest provisions that created winners and losers. This was driving down capital investment, reducing productivity and causing wages to remain stagnant. The good news is that the recent changes in the U.S. tax system have many of the key ingre- dients to fuel economic expansion: a busi- ness tax rate that will make the U.S. compet- itive around the world; provisions to free U.S. companies to bring back profits earned overseas; and, importantly, tax relief for the By collaborating and applying some good old American can-do ingenuity, there is nothing we can't accomplish. By working together, business, government and the nonprofit sector can ensure and maintain a healthy and vibrant economy into the future – creating jobs, fostering economic mobility and main- taining sustainable economic growth. Ulti- mately, this translates to an improved quality of life and greater financial security for those in the United States struggling to make ends meet. It also represents a significant step in Mr. McGovern, the 1972 Democratic presidential candidate, is president of the Middle-Eastern Policy Council in Washington. (See related letters: "Letters to the Editor: A Politician's Dream Is a Businessman's Nightmare" -- WSJ July 2, 1992) 42 II. PUBLIC POLICY why this is happening, but the main culprits are probably the cost and difficulties that unnecessary regulations cause, coupled with the lack of access to credit for new businesses. airports with antiquated air traffic control systems, aging electrical grids and old water pipes). This could all be costing us more than $200 billion a year. Philip Howard, who does some of the best academic work on Ameri- ca's infrastructure, estimates it would cost $4 trillion to fix our aging infrastructure – and this is less than it would cost not to fix it. 9. Public company corporate governance – how would you change it? And the case against earnings guidance. Too many private company owners look at the burdens tied to public company status - among them, frivolous shareholder litigation, Fortunately, policymakers are sitting up and taking notice. In a report issued in October 2017, the U.S. Treasury Department decried the decline in the number of U.S. public compa- nies and recommended several measures to stem the tide. Eliminating duplicative regu- lations, liberalizing restrictions on pre-initial public offering communications and removing non-material disclosure requirements were some of these measures. Jay Clayton, Chairman of the U.S. Securities and Exchange Commission, also has been quite vocal about the decline: He says it potentially deprives "Mr. and Ms. 401(k)" of the opportunity to participate in much of our country's wealthy creation. I share Chairman Clayton's concern. Last year, I wrote about the decline in the number of public companies in the United States. Unfortunately, that trend has continued unabated. Indeed, if anything, it's accelerated. According to one study, the number of U.S. public companies has fallen by approximately 50% over two decades (from 8,090 in 1996 to 4,331 in 2016). And that decline, it pains me to say, is a uniquely American phenomenon. Public company listings in other developed markets have increased over the same period. Another study examines the effect poor infrastructure has on efficiency (for example, poorly constructed highways, congested The problem we face as legislators is: Where do we set the bar so that it is not too high to clear? I don't have the answer. I do know that we need to start raising these questions more often. Some of the escalation in the cost of health care is attributed to patients suing doctors. While one cannot assess the merit of all these claims, I've also witnessed firsthand the explosion in blame-shifting and scapegoating for every negative experience in life. In services, however, consumers do have a choice when faced with higher prices. You may have to stay in a hotel while on vacation, but you can stay fewer days. You can eat in restaurants fewer times per month, or forgo a number of services from car washes to shoeshines. Every such decision eventually results in job losses for someone. And often these are the people without the skills to help themselves the people I've spent a lifetime trying to help. It is clear that some businesses have products that can be priced at almost any level. The price of raw materials (e.g., steel and glass) and life-saving drugs and medical care are not easily substituted by consumers. It is only competition or antitrust that tempers price increases. Consumers may delay purchases, but they have little choice when faced with higher prices. cause. But that reason masks the variety of other challenges we faced that drive operating costs and financing charges beyond what a small business can handle. Our Connecticut hotel, along with many others, went bankrupt for a variety of reasons, the general economy in the Northeast being a significant Today, despite bankruptcy, we are still dealing with litigation from individuals who fell in or near our restaurant. Despite these injuries, not every misstep is the fault of someone else. Not every such incident should be viewed as a lawsuit instead of an unfortunate accident. And while the business owner may prevail in the end, the endless exposure to frivolous claims and high legal fees is frightening. For example, the papers today are filled with stories about businesses dropping health coverage for employees. We provided a substantial package for our staff at the Stratford Inn. However, were we operating today, those costs would exceed $150,000 a year for health care on top of salaries and other benefits. There would have been no reasonable way for us to absorb or pass on these costs. been limited to that small hotel and restaurant in Stratford, Conn., with an especially difficult lease and a severe recession. But my business associates and I also lived with federal, state and local rules that were all passed with the objective of helping employees, protecting the environment, raising tax dollars for schools, protecting our customers from fire hazards, etc. While I never have doubted the worthiness of any of these goals, the concept that most often eludes legislators is: "Can we make consumers pay the higher prices for the increased operating costs that accompany public regulation and government reporting requirements with reams of red tape." It is a simple concern that is nonetheless often ignored by legislators. My own business perspective has Today we are much closer to a general acknowledgment that government must encourage business to expand and grow. Bill Clinton, Paul Tsongas, Bob Kerrey and others have, I believe, changed the debate of our party. We intuitively know that to create job opportunities we need entrepreneurs who will risk their capital against an expected payoff. Too often, however, public policy does not consider whether we are choking off those opportunities. burdensome disclosures that don't get to the core of investor concerns, an unhealthy focus on short-term results and shareholder meetings that often focus on the trivial. Because of such factors, many private compa- nies make a rational decision to stay private, In retrospect, I wish I had known more about the hazards and difficulties of such a business, especially during a recession of the kind that hit New England just as I was acquiring the inn's 43-year leasehold. I also wish that during the years I was in public office, I had had this firsthand experience about the difficulties business people face every day. That knowledge would have made me a better U.S. senator and a more understanding presidential contender. ww In short, "one-size-fits-all" rules for business ignore the reality of the marketplace. And setting thresholds for regulatory guidelines at artificial levelse.g., 50 employees or more, $500,000 in sales -- takes no account of other realities, such as profit margins, labor intensive vs. capital intensive businesses, and local market economics. particularly given rules that increasingly allow individuals to invest in private compa- nies. Ultimately, that's not good for America because public companies are a powerful economic engine for job and wealth creation. They are also responsible for one-third of all private sector employment, with millions of American families depending on public companies for retirement, savings for college and home purchases, and investment. Retreating from the world is not the solu- tion, nor is burning down the current system and starting anew. At the same time, we cannot and should not turn a blind eye to the real pressures millions of families face at the hands of globalization, technolog- ical advances and other factors. Ultimately, governments are charged with addressing the types of issues and popular grievances that led us to this moment of division and distrust. But increasingly, the private sector must also play a role. 43 The United States should lay out a distinct timeline and determine what the reaction would be if it is not met. In 1988, I invested most of the earnings from this lecture circuit acquiring the leasehold on Connecticut's Stratford Inn. Hotels, inns and restaurants have always held a special fascination for me. The Stratford Inn promised the realization of a longtime dream to own a combination hotel, restaurant and public conference facility complete with an experienced manager and staff. The United States should define very clearly, and in detail, what it wants from China. • that China understands most of these issues and wants to properly resolve them. Recently, the United States threatened unilateral action against China. Of course, anything that starts to resemble a trade war creates risk and uncer- tainty to the global economic system. One of the administration's best arguments is that negotiation alone has not worked. But regard- less of the process, here is my view on what the best outcomes would look like: II. PUBLIC POLICY 45 China is far more complex – and the complaints are more legitimate. China has realized significant economic and employ- ment gains since joining the WTO in 2001. China was expected to continue on an aggres- sive path of opening up its economy, but this has happened at a much slower than pace most nations expected. Now, more than 16 years later, it has the second-largest economy in the world and is home to 20% of the Fortune 500 companies, yet it still considers itself a “developing” nation that should not be subject to the same WTO standards as the United States and other “developed" coun- tries. The Chinese government is competent and capable, and it has done an extraordi- narily good job of managing its emergence as the world's second-largest economy. I believe In last year's letter, I spoke about NAFTA and said that while there are some clear problems, an updated agreement should be worked out in a way that is fair and bene- ficial for all parties. The logic to do so is completely compelling. We should acknowledge many of the legitimate complaints around trade. Tariffs and non-tariff barriers to trade are often not fair; intellectual property is frequently stolen; and the rights to invest in and own companies in some coun- tries, in many cases, are not equal. Countries commonly subsidize state-owned enterprises. When the U.S. administration talks about "free" and "fair," it essentially means the same on all counts. This is not what has existed. It is not unreasonable for the United States to press ahead for more equivalency. Proper resolution of serious trade issues is good for the United States and for the rest of the world. We have entered a time of uncertainty over global trade. President Trump has rejected the Trans-Pacific Partnership (TPP) as not being in the best interests of the United States and is renegotiating the North American Free Trade Agreement (NAFTA). He has begun to demand material changes in our trade agreements with many nations and has begun to demand that nations reduce their trade surpluses with the United States, probably most importantly between the United States and China, the world's two largest economies. Business in total has a huge amount of capabilities and knowledge. Business needs to work with the government to drive good, long-term solutions. But if it is to play a helpful role, business must be less paro- chial about what is good for one's particular company and more helpful about what is good for the people of our countries. shut out of a growing economy's rewards. Nations with a proud history of welcoming immigrants - including the United States, a nation of immigrants – are engaged in hotly contested debates over whether immigration is good for one's country or not. Recognizing our extraordinary accomplishments is one thing, but we should acknowledge what has gotten worse. NATO has become less effective, serious issues surround trade and the WTO is unprepared to deal with today's issues and too bureaucratic and slow to fix them. The associated loss of faith in govern- ments and institutions has manifested itself in a wave of political disruptions, none more surprising than in the United States itself. We are increasingly divided and unable to work out our disagreements. Any system created by humans, however, is ultimately fallible. Sustaining the current order and ensuring its longevity mean acknowledging its flaws. We must have an honest conversation about its strengths and, more important, its weaknesses. Global GDP has more than doubled since 2000, yet too many people are being left behind means by which we can continue to improve people's lives and livelihoods. The system, built at great sacrifice, continues to serve our interests. It should be preserved and defended - ideally under strong U.S. leadership. II. PUBLIC POLICY 44 Reversing the interconnectedness built by our post-World War II institutions is neither desirable nor feasible. As a nation, we cannot isolate ourselves any more than we can stem the ocean's tide. The international system provides agreed-upon rules of the road - and mechanisms for enforcing them. It serves as the basis upon which we can insist on fairer trade practices from competitors and adequate burden-sharing from allies. It is the The world has made incredible strides since most of us were born. We have over- come challenges once thought insurmount- able. More than a billion people have been lifted out of extreme poverty in the last two decades. Food security is dramatically improving - a major driver of improving human health - and the number of under- nourished people around the world is continuing to fall. Vaccines have almost entirely eliminated most infectious diseases around the globe - polio, smallpox, measles, mumps, diphtheria, rubella. Malaria has been eradicated in many parts of the world, and deaths have declined significantly in Africa and Southeast Asia over the last decade. These achievements and numerous others reinforce the overall positive trend line of human history. values such as free speech and equality while standing firm against dictators and strongmen who would otherwise insist that “might makes right." There should be no doubt that these efforts have made us all more prosperous, secure and free. Following the devastation brought on by two world wars, the United States and other like-minded nations resolved to shape a new international order that would ensure a future unlike the past. In the succeeding years, America led the creation of a system defined by the rule of law and supported interna- tional institutions like the United Nations, the World Health Organization and the World Trade Organization (WTO). These institu- tions offered states a way to work out their differences around a conference table and address pressing economic and social chal- lenges. Organizations like the North Atlantic Treaty Organization (NATO) were formed to enable collective action, promote peace and deter aggression. Treaties and coalitions were forged to limit the spread of nuclear weapons and to address threats such as terrorism, disease and climate change. America under- took efforts to promote and spread democratic Today's world is as complex and dynamic as ever. Things like trade, immigration, technology and social media, as well as our ability to move capital and purchase goods with the click of a button, all are changing how we live and how we do business. A natural reaction to this disruption might be to turn inward, to build walls. Such an impulse reflects real and justifiable concerns about whether our rush to change has outpaced our ability to successfully adapt. At this moment of uncertainty, however, U.S. global engagement is needed more than ever. 10. Global engagement, trade and immigration – America's role in the world is critical. judgment even where they use proxy advi- sors to inform their judgment. They should actively engage with company boards and management, as appropriate, to understand the company's point of view and to convey their own. And they should evaluate and compensate their portfolio managers in a manner that reflects the investment time horizon applicable to the portfolio they are managing. That may mean using perfor- mance benchmarks over three-, five- and even 10-year periods, in addition to shorter period benchmarks. Of course, shareholders of all stripes – and particularly institutional shareholders (asset managers, as well as asset owners) - have a critical role to play in public company corporate governance. Among other things, they should exercise their proxy voting rights thoughtfully, using independent With their own sizable investment portfolios, most public companies could use their power as shareholders to urge public companies and asset managers to take a relentlessly long-term focus. II. PUBLIC POLICY So what can public companies do about these issues? For one, they can continue to engage policymakers. Second, they can continue to resist pressures to focus on the short term at the expense of long-term strategy, growth and sustainable perfor- mance. And in my mind, quarterly and annual earnings per share guidance is a major contributor to that short-term focus. It can cause companies to hold back on tech- nology spending, marketing expenditures and other investments in their future in order to meet a prognostication affected by factors outside the company's control, such as fluctuations in commodity prices, stock market volatility and even the weather. That's why during my time as JPMorgan Chase's CEO we've never provided quarterly or annual net earnings guidance and why we would support any company that considers dropping such guidance in the future. We totally support being open and transparent about our financial and operational numbers with our shareholders - this includes providing guidance or expectations around number of branches, likely expense levels, "what ifs" and other specific items. It's been 11 years since I left the U.S. Senate, after serving 24 years in high public office. After leaving a career in politics, I devoted much of my time to public lectures that took me into every state in the union and much of Europe, Asia, the Middle East and Latin America. Empowering employees to make better choices and have the best options available by owning their own healthcare data with access to excellent telemedicine options, where more consumer-driven health initia- tives can help. Wisdom too often never comes, and so one ought not to reject it merely because it comes late. To attack these issues, we will be using top management, big data, virtual tech- nology, better customer engagement and the improved creation of customer choice (high deductibles have barely worked). This effort is just beginning, and we intend to start small. We will report on our progress in the coming years. Determining why costly and special- ized medicine and pharmaceuticals are frequently over- and under-utilized. Examining the extraordinary amount of money spent on end-of-life care, often unwanted. Developing better wellness programs, particularly around obesity and smoking - they account for approximately 25% of chronic diseases (e.g., cancer, stroke, heart disease and depression). The United States should listen closely to China about any legitimate complaints it may have. Studying the extraordinary amount of money spent on waste, administration and fraud costs. Aligning incentives systemwide - the United States has the highest costs asso- ciated with the worst outcomes because we're getting what we incentivize. JPMorgan Chase, along with our partners Amazon and Berkshire Hathaway, recently formed a joint venture that we hope will help improve the satisfaction of our health- care services for our employees (that could be in terms of costs and outcomes) and possibly help inform public policy for the country. The effort will start very small, but there is much to do, and we are optimistic. We will be hiring a strong management team to start working on some of these critical problems and issues: While we don't know the exact fix to this problem, we do know the process that will help us fix it. We need to form a bipartisan group of experts whose direct charge is to fix our healthcare system. I am convinced that this can be done, and if done properly, it will actually improve the outcomes and satisfac- tion of all American citizens. Chronic disease accounts for 75% of spend concentrated on six conditions, which, in many cases, are preventable or reversible. Administrative and fraud costs are esti- mated to be 25% to 40% of total health- care spend. The United States has some of the best healthcare in the world, including our doctors, nurses, hospitals and clinical research. However, we also have some of the worst in terms of some outcomes and costs. • 40 • The real problem with our deficit is the uncontrolled growth of our entitlement programs. We cannot fix problems if we don't acknowl- edge them. The extraordinary growth of Medicare, Medicaid and Social Security is jeopardizing our fiscal situation. We have to attack these issues. I am not going to spend a lot of time talking about Social Security. I think fixing it is within our grasp - for example, by changing the qualification age and means testing, among other things. When President Franklin Delano Roosevelt astutely put Social Security in place in 1935, American citizens would work and pay into Social Security until they were 65 years old. At that time, when someone retired at age 65, the average life span after retirement was 13 years. Today, the average person retires at age 62, and the average life span after retiring is just under 25 years. II. PUBLIC POLICY 39 ppts percentage points Source: Congressional Budget Office, March 2017 Debt issued in the financial markets, but not held by any U.S. government agency or fund (% of GDP growth at 2.5%) 126% 100% 83% 77% Debt held by public The core issue underpinning the entitle- ments problem is healthcare in the United States. Here are just a few places where we know we can do better: II. PUBLIC POLICY 8. Why is smart regulation vs. just more regulation so important? It is absolutely necessary to have proper regulation. Often, though, we confuse more regulation with good regulation. What is really needed is smart regulation. If you speak with businesses, large or small, they will give a long list of the time, effort and documentation it takes to run their business. They will show you books of red tape, inef- ficient, outdated systems and extraordinary delays. To start a small business today, you need multiple licenses. We have given an example of this with infrastructure in terms of needing up to 10 years to get a permit to build a bridge. Please read the article on page 42 written by a very liberal Democratic former U.S. senator and presidential candi- date about what it was like to run a small business. The article provides excellent advice for all of our legislators and regula- tors. Unfortunately, he learned these lessons only after leaving his career in government. By George McGovern A Politician's Dream Is a Businessman's Nightmare (Copyright 1992, Dow Jones & Co., Inc.) Manager's Journal: JUNE 01, 1992 THE WALL STREET JOURNAL. 41 2001 2003 2005 2007 2009 2011 2013 II. ין Source: U.S. Census Bureau, Business Dynamic Statistics, March 2018 1999 1993 1995 1997 1991 1989 1977 1979 1981 1983 1985 1987 -100,000 -50,000 0 50,000 100,000 150,000 200,000 250,000 Annual Net Small Business Formations Number of businesses By some estimates, approximately $2 trillion is spent on regulations annually, which is about $15,000 per household. While we believe much of this money is well spent (leading to cleaner water and air, and safer highways and hospitals, for example), it is hard to imagine that all of it is well spent. Decades of continuously expanding and over- lapping regulation certainly can be stream- lined and improved. There is little doubt that excessive regulation has adversely impacted innovation, growth and the formation of small businesses. The chart below shows the dramatic reduction in the net formation of small businesses. It is hard to know exactly The current administration is taking steps to reduce unnecessary regulation by insisting that congressional rules around cost-benefit analysis be properly applied. It is also actively trying to put regulators in the right roles with the proper authority to use commonsense principles to make appropriate changes. -- Justice Felix Frankfurter This should be done in partnership with our largest allies, particularly Japan and Europe. The United States should revisit the Trans-Pacific Partnership and fix the parts considered unfair. The TPP could be an excellent economic and strategic agreement between America and its allies, particularly Asia. This is not against China: The country could at some point be offered the oppor- tunity to enter the TPP if it demonstrates a willingness to meet its standards, which would improve upon the rules-based global trading system under American leadership. While the chance of having an improved trade deal with both Mexico and Canada, as well as a more mutually beneficial relationship with China, is possible and preferable, there is always a chance that miscalculations on the part of the various actors could lead to nega- tive outcomes. This obviously creates higher risk and more uncertainty until resolved. 55.9 - 12% $125 $140 Average loans Credit Card 63% $381 $622 Sales volume5 25% 6.7 8.4 Net charge-off rate New accounts opened (millions)5 2.37% 0.02% Net charge-off rate4 16% $205 $237 (89)% 312 35 (46)% $181 $98 (235) bps 2.95% 3.95% (100) bps Merchant Services Loan and lease originations Average loan and leased assets Net charge-off rate $33 $23 43% $81 $53 53% 0.51% 0.39% 12 bps bps = basis points Auto 1 Reflects data as of November 2017 2 Users of all web and/or mobile platforms who have logged in within the past 90 days 3 Users of all mobile platforms who have logged in within the past 90 days 4 Excludes the impact of purchased credit-impaired loans 5 Excludes Commercial Card The bar for what customers expect in every industry has grown much higher. We live in an on-demand world. Customers can get the service, content or experience they want when they want it on nearly any device. They expect speed and simplicity. Customer service in banking and payments has improved greatly in recent years but lags compared with certain other industries such as travel or segments of retail. We are seeing fintechs have success simply by removing customer pain points that banks haven't. Customers are show- ing us where we need to get better, and we are paying attention. Getting this right is important because we are a part of our customers' every- day lives. On average, our digitally active customers log in more than 15 times a month. Our active debit card customers average 32 purchases a month, and those who use our ATMs have an average of five monthly ATM transactions. Our active credit card customers average 21 transactions each month. In 2017, we made several improve- ments around the customer experi- ence, including facial recognition in our app, a fully mobile bank pilot (Finn), real-time payments using Chase QuickPaySM with Zelle and a simpler online application for Busi- ness Banking customers. For those who need our business products- deposits, credit cards and merchant processing - we collapsed the three applications into one so customers provide their information once instead of multiple times. We didn't change the products – we just made it easier for customers to get the ones they want. The simpler application reduces the time it takes to apply 82% $655 $1,192 48 Total mortgage origination volume Foreclosure units (thousands, end of period) Average loans We need to resolve immigration - it is tearing apart our body politic and damaging our economy. Immigration reform is important both morally and economically. Immigration has been a critical part of America's economic and cultural vitality. And there are some basic and key principles that most Americans seem to agree with: Home Lending 1.65% Customer satisfaction is at record highs across most of our businesses. We will always have plenty of work to do, but we are extremely pleased with how far we've come. Customers Here are some of the highlights from 2017 for each. We delivered these results with a steady focus on the same four areas: customers, profitability, controls and people. There is no substitute for a consistent strategy well-executed. We've made progress since we brought the Chase businesses together five years ago, and we have seen remarkable growth in our business drivers over that time. In Consumer and Business Banking, our average deposits of $626 billion are up 60%, and our client investment assets are up 72%, hitting a record $273 billion. Annual credit card sales rose to $622 billion in 2017, up 63% since five years ago. Merchant processing vol- ume reached $1.2 trillion, up 82%. Home Lending average loans have grown 16%, and our Auto loans and leases have grown 53%. JPMorgan Chase had a strong year in 2017. For Consumer & Community Banking (CCB), we delivered 17% return on equity (ROE) on net income of $9.4 billion and $46.5 billion in revenue. We grew our customer base to 61 million U.S. households - nearly half of all U.S. households do business with Chase - including 4 million small businesses. Our cus- tomers have 97 million debit and credit card accounts and spent over $900 billion on their cards in 2017. Our active digital customers grew to 47 million, and 30 million of them are active on mobile, the largest in our industry. 2017 financial results Consumer & Community Banking 47 April 5, 2018 Chairman and Chief Executive Officer Jamie Dimon 2017 Performance Highlights Love Love And we have an outstanding management team leading this mission - a group of dedicated executives with exceptional capabilities, character, experience and wisdom. We are devoted to earning the trust and respect of our shareholders, customers, employees and the communities we serve every single day. We will never lose sight of this. IN CLOSING And, finally, ceding America's leadership role on the world stage is a bad idea for everyone - inside and outside our great land. We must all collaborate and respect each other to make the world a better place. It is an absolute necessity that America maintain a world-class economy, with world- class companies and a world-class military. We need to do a significantly better job of managing our economy if we want it to be world class. Closing policy thoughts. 46 Finally, it is unlikely the American public will feel comfortable with immigration if we don't revert to some core principles. Immi- grants should be coming here because they want to be part of our country and who we are as a people. America was an idea borne of freedom, with freedom of speech, freedom of religion, freedom of enterprise, and equality and opportunity. People immigrating to this country should be taught American history, our language and our principles. The American public will not be pro-immigration if we don't address these issues. Law-abiding, hardworking undocumented immigrants should have a path to legal status or citizenship. The American public should know this is no easy path. Back taxes should be paid, and citizenship could take up to 15 years. We need improved merit-based immigra- tion. Those who get an advanced degree in the United States should receive a green card along with their diploma. We need these skilled individuals in America. We could also improve on other merit-based immigration practices. The "Dreamers" who came to America as undocumented children (there are approx- imately 2 million of them) should get a path to legal status and citizenship. We need to have - and believe that we have proper border control. American citizens have the right to complain that we have not successfully protected our borders since the last immigration reform in 1986. In the 1986 amnesty, 3 million undocumented immigrants came forward, and now we estimate there are another 11 million undocumented people domiciled in our country. If the American public does not believe we have proper border control, nothing else can be accomplished. I am humbled and honored to work at this company and with its great people. It is an extraordinary privilege and responsibility. On behalf of JPMorgan Chase and our management team, I want to express my deepest gratitude to all of our people - I am proud to be their partner. Key business drivers Consumer & ($ in billions, except ratios and where otherwise noted) 0.57% 28% $18 $23 72% $159 $273 Client investment assets (end of period) Average Business Banking loans Business Banking net charge-off rate Consumer and Business Banking 60% $392 $626 Average deposits 143% 12.4 30.1 50% 31.1 46.7 Active digital customers (millions)² Active mobile customers (millions)³ Community Banking 9% 61.0 Households (millions)¹ %A 2012 2017 (108) bps Merchant processing volume 150% 113% (% of GDP growth at 2.0%) operators, etc. And this is no doubt true. But this has actually been happening for a long time. For instance, back in 1900, 41% of the U.S. workforce made their living in agri- culture. Today, it is under 2%. This is only one example, but our vibrant economy has always found a way to adjust to job loss by creating new jobs and sometimes changing the way we work by reducing work days and work hours. We know technology has been a great force, and for the benefit of mankind, that force should be left unleashed. In the event that it creates change faster in the future than it has in the past and the economy is unable to adjust jobs fast enough - the best protection is continual workforce training, education and re-education, supplemented by income assistance and relocation. - 7. America's growing fiscal deficit and fixing our entitlement programs. America's net debt currently stands at 77% of GDP (this is already historically high but not unprecedented). You can see in the chart below that the debt level continues to get worse, but at an accelerated pace over the ensuing decades. We have time to fix it, so I am not immediately concerned. But this problem will not age well, and the sooner we start to fix it, the better. If we don't fix the growing deficit situation, it will adjust itself and in a way we won't like. The chart below also shows the Congres- sional Budget Office's estimate of the total U.S. debt to GDP, assuming a 2% real GDP growth rate. Hopefully, with the right poli- cies we can grow faster than 2%. We esti- mate if we got the growth rate even a little bit higher (i.e., 2½%), then the debt burden gets a little lighter but does not disappear. U.S. Government Public¹ Debt as a Percentage of GDP 160% 140% 120% 100% 80% 60% 40% II. PUBLIC POLICY 20% 89% 77% Debt held by public 2047 +12ppts 2027 2037 0% +17ppts +26ppts +24ppts +37ppts +6ppts 2017 That financial success is directly tied to how well the CIB delivers for our clients across our businesses. Their success is our success. With the increasingly competitive environ- ment we inhabit today, we take pride in every client assignment and the number of times they choose us for repeat business. We kicked off 2017 announcing that J.P. Morgan's Custody & Fund Services business won the largest custody mandate in history. BlackRock is in the process of shifting $1.3 trillion in assets under management over to our platform, validating the investments we've made and the resources we've added to that business. As the only global custodian with a top Markets franchise, we're confident that scale, technology and seamless execution will continue to draw clients. Custody & Fund Services built on its momentum, as evidenced by the $3.9 billion revenue in Securities Services, which was up 9% for the year. Our business has record assets under cus- tody of $23.5 trillion, which increased by 14% compared with 2016. Treasury Services, a business that supports clients in their cash manage- ment needs and is rolling out its real-time payments capability, also continued to perform well through the 53 Turning to investment banking, J.P. Morgan set a record in global Investment Banking fees, $7.2 billion, including debt underwriting of $3.6 billion. Measured by market share, in Mergers & Acquisitions (M&A), Equity Capital Markets (ECM) and Debt Capital Markets (DCM), the firm has scored gains since 2015: M&A share rose to 8.6% from 8.4%; ECM was up to 7.1% from 6.9%; and DCM moved to 8.3% from 7.9%. Our debt underwriting team closed on the largest number of deals in its history, up about 16% over last year. While we witnessed an overall decline in the number of deals over $1 billion, J.P. Morgan still played a key role in the year's biggest transactions. We served as joint active bookrunner on AT&T's $22.5 billion bond offer- ing, the third largest of all time, and also served as joint active book- runner on Amazon's $16 billion offering to support its acquisition of Whole Foods Market. J.P. Morgan was also #1 in U.S. initial public offering (IPO) volume and managed the largest number of deals during 2017. Our equity team served as global coordinator or helped to lead more than 40% of the IPOs over $1 billion in size, including Pirelli at $2.8 billion, Altice at $2.1 billion and Netmarble at $2.3 billion. Our Global M&A team completed the most M&A deals during the year, 354, and had record post-crisis fees for its advisory work. The firm advised on six of the top M&A announced trans- actions in North America. One of our more visible roles is our work serving as advisor to The Walt Disney Company on its acquisition of por- tions of 21st Century Fox, including its film and television studio. Looking at the Markets business, after an exceptionally strong 2016, J.P. Morgan's 2017 share in Fixed Income, Currencies and Commodities (FICC) decreased marginally to 11.4% from 11.7%. However, offsetting that slight drop, the market share in Equities and Prime rose to 10.3% from the previous year's 10.1% and shared the top ranking for the category. We are particularly proud of prog- ress in Prime Services. We have a competitive and complete platform, and we grew global prime balances by 28% last year while increasing market share to 13.8% from 11.3% since 2015. year, with revenue rising to $4.2 billion, an increase of 15% over 2016. As it serves the needs of increasingly global commerce, Treasury Services' state-of-the-art technology is reducing to seconds what once took days. By the numbers: Working for clients The CIB's revenue was more than $6 billion higher than its closest competitor, according to industry data provider Coalition. our global footprint Our efforts to expand our coverage of global clients over the last eight years are paying dividends today. Now, with economic growth taking hold across the globe, these clients have turned to us for services, such as cash management, electronic payments and fraud detection. We will continue the prudent expan- sion of our global footprint. J.P. Morgan has been doing business in China, India, Brazil and countries in Africa for decades. And as global economies grow, we are making judicious decisions that will reaffirm our unique position as the leading global financial institution. Looking five to 10 years out, the pace of technological innovation will only quicken as artificial intelligence, robotics, machine learning, distrib- uted ledgers and big data will all shape our future. a period defined as the next two to three years, and the longer term, extending 10 years out. The medium- term investments we're making are already enhancing our ability to serve clients and hold the promise of transforming our business. Investing in next- generation capabilities and expanding Transforming for the future we serve our clients Improving the way Optimizing our current model Running a best-in-class business across all dimensions Maintaining day-to-day discipline 62 The CIB's Global Research team also continued to rank #1 worldwide and across a broad range of equity and debt market categories, providing clients with actionable insights on the markets. The regularity with which our analysts top the rankings is a remarkable achievement. As Markets in Financial Instruments Directive regulations take on a greater impact, quality research will continue to set us apart. On the following pages, I will discuss the CIB's 2017 performance in greater detail, outlining how we intend to prepare for the industry changes that are certain to affect our business over the foreseeable future. Our fintech future systems and are in the process of retrofitting 4,500 Chase branches with LED lighting as part of the world's largest LED lighting installation. We will also produce power for some of our own buildings by developing on-site solar power generation. We expect that these measures will reduce total power consumption by 15%. Using the firm's expertise in the renewable power sector also enables us to support the development of renewable projects - and advances our goal of 100% reliance on renew- able power - in other substantive ways. One example is the Buckthorn wind farm, a 100-megawatt project in Texas that came online last December. More than half of the wind farm's output will be purchased by our Global Real Estate team and the remainder by our Commodities team. This is good for the environment and good for business. Over the last several years, I have mentioned in my annual letter J.P. Morgan's commitment to embrac- ing technology. Being creative requires a willingness to take risks. As part of our technology culture, experimentation and failure are okay it is encouraged, in fact, in order to achieve breakthroughs. • 2017 HIGHLIGHTS AND ACCOMPLISHMENTS Co-President and Chief Operating Officer, JPMorgan Chase & Co., and CEO, Corporate & Investment Bank year. Daniel Pinto Finally, on a personal note, I'd like to express my gratitude to my partners on the Operating Committee. The collaboration that exists throughout the firm is the foundation that supports our strength year after ongoing success. I, along with the entire CIB management team, appreciate the dedication, enthusiasm and intelligence our employees bring with them every day. J.P. Morgan is known for being a place where people want to work, where we can attract and retain the best talent, where their work is recognized and where the culture is collaborative. That is critical to our The CIB has had another successful year, gaining share and generating healthy profits by remaining intently focused on serving our clients and benefiting from our scale, breadth and global reach. Closing In addition, J.P. Morgan led some of the largest clean energy transactions, such as serving as financial advisor to Enbridge on its C$2.1 billion partner- ship with EnBW on the Hohe See and Albatros offshore wind farms in the North Sea. J.P. Morgan also was a bookrunner for energy company Iberdrola's first issue of green hybrid bonds on the euromarket, valued at €1 billion. The proceeds will be used to refinance investments in various renewable projects in the United Kingdom. as an underwriter of green bonds. In 2017, Apple Inc. raised $1 billion using green bonds - the second green bond Apple has issued with J.P. Morgan as an active bookrunner. We've also continued our leading role The CIB is an investment bank, but financial technology forms the bank's backbone. As part of JPMorgan Chase, the CIB benefits from being part of a firm that draws on the expertise of nearly 50,000 technolo- gists and a 2017 technology budget that amounted to $9.5 billion. But to underscore the firm's overall commitment, this year's technology budget totals $10.8 billion, with more than $5 billion earmarked for new investments. In our effort to finance green initia- tives, we've raised the stakes, com- mitting $200 billion for such projects by 2025. From 2016 to year-end 2017, we reached $60.6 billion cumulatively toward that goal. The company plans to increase its recycling efforts and to pioneer the use of greener materials in its products and processes. 54 2017, the Operating Committee ramped up our firmwide sustainability efforts in a big way. Over the next three years, JPMorgan Chase intends to become 100% reliant on renewable power. In our own workspace, we are executing several strategies to increase our energy efficiency. We are installing building management In Before I close, I want to highlight what the CIB, along with the overall JPMorgan Chase organization, is doing to further a sustainable environment. On behalf of the entire organization, I have been asked to champion our sustainability efforts. It's an issue that is important to me and is one that our employees care about deeply as well. Employees want to work for an organization they can be proud of and that shares their values. Through our sustain- ability initiatives, the firm is demon- strating its commitment to those shared concerns and is taking action. Sustainability Because our people are our greatest strength, we value technology as a tool to enhance their ability to provide the best-in-class ideas and solutions that our clients expect from us. We're piloting several ventures to test the viability of technology in real-world situations. Late in 2017, J.P. Morgan's Treasury Services and its Blockchain Center of Excellence launched a payment network pow- ered by distributed ledger technology in partnership with the Royal Bank of Canada and the Australia and New Zealand Banking Group. Called the Interbank Information Network, the pilot's objective is to use blockchain technology to process bank-to-bank transactions faster, alleviating situa- tions where payments get held up due to mismatched information. We have assembled talented teams to drive innovation in artificial intel- ligence, blockchain technology, big data, machine learning and bots, with the objectives of improving our efficiency and enabling us to serve more clients with greater effective- ness, depth and sophistication. As a result, many of our initiatives are already showing promise in terms of charting their future expansion and application. On the strength of its scale and tech- nology, J.P. Morgan processes $5 trillion in payments and trades billions of dollars electronically every day. In equities, nearly 100% of the tickets are handled electronically, representing 89% of notional volume. The macro desk, primarily foreign exchange, handles 97% of its tickets electronically, corresponding to 46% of its volume. In the age of smartphones, when people only need an app in order to trade, our mission is to make it pos- sible for clients to trade and interact with us easily and in whatever way they choose. If they want to access our top-rated research or conduct business with us, we want them to have the freedom to choose the option they prefer - whether it's in person or by telephone, website, mobile арр, online trading platform or third party. The divide between the front office and the back office is no more. Our technologists and our product people work side by side, in the same rooms and at the same tables. They're fully assimilated. That way, the teams are able to work in tandem to build the next-generation systems best targeted to meet the needs of our clients and the business. ing solutions to some of the most complex issues in the field. It was only a few years ago that pro- grammers and technology graduates seemed reluctant to build their careers in banks; that's not the case at J.P. Morgan. Nearly 30% of our recent senior hires in technology came from non-financial services firms, and they're working on find- 52 Sustaining Our Lead Across Three Horizons Helping Customers in Times of Need Looking ahead, we are implementing a set of simultaneous priorities - a blueprint for investing that runs in parallel tracks across three time horizons. In the immediate period, we are focused on maintaining day- to-day discipline to support organic growth while holding firm on costs and integrating efficiencies. • • • Consumer relationships with nearly half of U.S. households 2017 HIGHLIGHTS AND ACCOMPLISHMENTS I'm always an optimist, but I can hon- estly say I've never been more opti- mistic to be a part of this company. We are the largest bank in America, and I don't think we've ever been stronger, more disciplined and more When we enter these markets, we will do so with the full force of JPMorgan Chase. We will hire. We will lend. And we will help custom- ers achieve milestones, like buying a home or sending a child to college. Our JPMorgan Chase Foundation will support the nonprofits within that area to drive economic growth. We have seen the significant impact we have made in the communities we are in, and we're excited to become an even more relevant part of many more. 15-20 new markets over the next five years. These markets represent a $1 trillion deposit opportunity. Our new branches in these markets will lead to nearly 3,000 new jobs and drive economic opportunity for small businesses in those communities. And last, we will expand our retail branches into new communities. This is perhaps the most exciting development for 2018. The heart of our company is our retail branches - more than 1 million customers visit our branches each day. For years, we have been constrained to our current 23-state footprint and unable to expand into major markets such as Washington, D.C., Boston, Philadelphia, Baltimore and the Carolinas. In January 2018, we announced that we plan to open up to 400 branches in as one strain is inoculated, another appears. In most cases, bureaucracy is driven by good people thinking they're doing the right thing. But when we try to torture a product to perfection, we sacrifice time to market and risk losing customers to someone who can do it better. Jamie has asked Daniel and me to take this on, and we have accepted with pleasure. We are working at cutting unnecessary committees, making meetings more efficient and putting accountability on business owners. 50 To maintain speed and adaptability, we have to fight the institutional drag that slows big companies down. Bureaucracy is like a virus. As soon The first step will be expanding our already sizable technology investment. As a firm, we invest in excess of $10 billion annually in technology. We have more than 31,000 technologists at the firm in development and engi- neering jobs; that number has grown over time, and we expect to hire more people in 2018. We have moved a number of our technology teams to an agile structure, allowing them to be closer to the product owners and speeding up time to market. This change has enabled our teams to be 100% focused on their products and on delivering for our customers. Looking ahead at our ambitions for the year, we are grateful for our leader- ship position and are ready to do more. As large as we are and as much as we have grown, we know the best days are still to come. We raised our medium-term ROE target to 25%+ from 20%+/-, in part due to the impact of tax reform. With the strength of our products, distribution and brand, we know we can get there. to multinationals. From the begin- ning, we can offer banking, credit and merchant services along with a business banker. We have developed new products and services that make it easier for our customers to manage and grow their business. Chase Busi- ness Quick Capital®, powered by our partnership with OnDeck, is a great example, offering same-day access to short-term loans. The next step is to expand into new markets and use the power of Chase to help our busi- ness customers grow and thrive. Growing businesses - Few banks can help businesses as much as JPMorgan Chase can, from startups Growing wealth - Our brand prom- ise is to help customers make the most of their money. Our team of bankers and wealth advisors has worked with customers for decades. In 2018, we will introduce new digital tools to help customers invest and trade from their phones, as well as connect them with an advisor when they need one. Unlike other invest- ment apps, ours will have the team of J.P. Morgan advisors and bankers behind it. Owning a car - Over 1 million cus- tomers will buy or lease a car with Chase in 2018, yet many people still don't think to call us first if they're buying one. Like getting a home loan, the experience of buying a car can be long and daunting. We think we can reinvent it – making it easier, less expensive and a pleasant experi- ence. Chase Auto Direct, in partner- ship with TrueCar, is a step in the right direction. Owning a home - Buying a home is one of the most emotional purchases a family ever makes. But the process of buying one is anything but joyful. We want to help the hundreds of thousands of customers who will buy a home with Chase in 2018 to do so with ease and speed. Our partnership with Roostify has made our digital mortgage process simpler and has reduced the time it takes to refinance by 15%. Chase QuickPay makes up more than 50% of Zelle's volume. We want our customers to decide who to pay and when, and we make sure it's sim- ple, safe and seamless. Paying with Chase - Helping our customers pay for things is at the center of everything we do. Whether a customer pays an individual, pur- chases a product or settles a bill, it should be simple, quick and safe. Forty percent of Chase customers already move money with us. We have 48 million active credit and debit card customers, and more than 70% of our active credit card custom- ers use those cards in mobile wallets or for recurring bills and merchant payments. Zelle has been adding nearly 100,000 users every day, and becoming the easiest bank to do business with. We will do that by being excellent in six core areas we deliver for customers: becoming a customer, paying with Chase, own- ing a home, owning a car, growing wealth and growing businesses. Becoming a customer - No matter how customers find us – in a branch, on our app, on chase.com or through a friend - we want to make it easy for them to become a customer and stay with us throughout their lives. We will continue to invest in having a simple, fast way to develop this rela- tionship across Chase. Early in 2018, we started using a simpler digital application for our Consumer check- ing and savings products. Similar to the Business Banking application I mentioned earlier, we just stream- lined the process to make it fast and easy. Early results have been beyond our expectations, requiring only a few minutes for existing customers to add checking or savings accounts and only a few minutes longer for custom- ers who are new to Chase to join us. During one day in February, we opened two accounts every minute. 99 - STEPHEN HAWKING Intelligence is the ability to adapt to change. 66 49 We know we have an extraordinary leadership position, and we do not take it for granted for a second. Across industries, the mighty have fallen - and we do not think we are immune. The key for us now is to invest, innovate and speed up to serve customers. As we look ahead, we will be laser focused on If this organization has proved one thing, it's that we can move and adapt quickly for a company of our size. We are experiencing another period of extraordinary change. The pace of technology is accelerating faster than most businesses can absorb. Industry after industry is being disrupted as emerging players develop better customer experiences, faster than incumbents can innovate. API-based platforms allow software developers to build onto experiences, and we see services converging. Looking ahead #1 in primary bank relationships within our Chase footprint At the same time, we are planning and preparing for the changing industry conditions that will affect the business over the medium term, Consumer deposit volume has grown at a rate more than twice the industry average since 2012 Gordon Providing easy-to-use technology in order to deliver a great client experi- ence will continue to be a major differentiator in the coming years. That's why we are always exploring ways to offer our clients faster, better and simpler ways to do business with us. The banks that don't invest will lose ground and will have a long, difficult catchup process. cent about them. Each day, our employees know that J.P. Morgan has to earn client business with innova- tive solutions that tap the appropriate mix of our products. More than ever, that means delivering best-in-class ideas and service through cutting- edge technology. Maintaining share, and even growing it, in recent years hasn't been easy. Having scale and expertise across a set of businesses enabled us to sus- tain profitability under various market conditions. And while we take pride in our standings, we aren't compla- To cite some examples, CB's universe of more than 20,000 clients has access to the CIB's treasury services and foreign exchange products as a result of the close working relationship they share. On the strength of that relationship, nearly 40% of North America Investment Banking fees were derived from CB clients - a record. Family office clients served by AWM are often interested in investing in the types of transactions the CIB brings to market, and the CCB's relationships with major merchants and businesses generate opportunities as these businesses need to raise capital, seek advisory expertise or require payments services. Our CIB franchise also benefits from being part of JPMorgan Chase and collaborating with our firmwide partners: Commercial Banking (CB), Asset & Wealth Management (AWM) and Consumer & Community Banking (CCB). In 2017, the CIB generated earnings of $10.8 billion on $34.5 billion of revenue, resulting in a return on equity (ROE) of 14% that allowed us to continue our pace of investment in our people and technology. Staying true to our character and reputation, we also knew we had to be open for business under all market conditions, not just when markets were strong. Whether in Europe, Latin America, Asia or North America, our teams have worked hard, built trust and gained share in recent years. But the seeds of our current strength were planted years ago. As other banks retrenched, cutting back on products and geographies, we chose a different path. We believed that growth would come from being global, having scale and maintaining a complete product offering for clients. Those elements anchored the profitability that enabled us to invest consistently and to sus- tain our growth, all while improving the client experience. During 2017, the Corporate & Investment Bank (CIB) maintained its position as the most successful and profitable institution of its kind. Corporate & Investment Bank 51 at community branch events where our employees helped our customers and members of the community. After Hurricane Harvey in Houston, a city where we have served people and businesses for 151 years, we provided more than $30 million in immediate relief, worked with customers on over $1.2 billion in loans and mortgages, and waived certain fees. After the storm, we hosted 1,400 Houston area neighbors . Here to Help We're Here to Help 2017 Bank Brand of the Year (The Harris Poll) • #3 bank auto lender #1 wholly-owned merchant acquirer #1 in total U.S. credit and debit payments volume #1 credit card issuer in the U.S. #1 ATM network in the U.S. #1 in Retail Banking for five years in a row (Kantar TNS) #2 jumbo mortgage originator #1 U.S. co-brand credit card issuer #1 most visited banking portal in the U.S.- chase.com Co-President and Chief Operating Officer, JPMorgan Chase & Co., and CEO, Consumer & Community Banking Gordon Smith focused on how we can serve our customers. Thank you for your sup- port of this great company, and I look forward to our best days ahead. The CIB had earnings of $10.8 billion One such success story is siggi's yogurt (siggi's), celebrated as the fastest- growing national yogurt brand in 2017. What started as selling his unique recipe out of coolers at local outdoor markets in New York, founder Siggi Hilmarsson quickly turned his humble operation into a thriving business. Up until 2016, Siggi and his team had fully funded the company on their own, but when their growth accelerated, we worked with them to deliver their first bank credit facility. As Siggi shaped the company's plans for the future, we provided differentiated industry advice, and in 2017, we were selected to advise siggi's on the sale of the company - the capstone transaction for an incredible brand and business. At every step, we were delighted to support Siggi's passion to share his native Icelandic recipe with house- holds around the country. a best-in-class ROE of 14%. • • • Commercial Term Lending - Record average loans; completed rollout of Commercial Real Estate Origination System for MFL business Corporate Client Banking - Record revenue, with average loans up 10% from prior year revenue³; added eight new offices Middle Market Banking - Record gross Investment Banking Business segment highlights Winner of 2017 Greenwich Excellence Awards in Middle Market Banking: international capabilities, cash management online banking functionality, cash management mobile banking functionality Winner of 2017 Greenwich Best Brand Awards in Middle Market Banking overall, loans/lines of credit, cash management, international products/services and investment banking • Top 3 in Overall Middle Market, Large Middle Market and Asset Based Lending Bookrunner² perceived satisfaction, customer relationships and transactions/ payments processing - CFO magazine's Commercial Banking Survey, 2017 #1 in overall satisfaction, . #1 U.S. multifamily lender¹ - net charge-off ratio of 0.02% Continued superior credit quality Generated return on equity of 17% on $20 billion of allocated capital • • • . • Grew end-of-period loans 8%; 30 consecutive quarters of loan growth Delivered record revenue of $8.6 billion Performance highlights 2017 HIGHLIGHTS AND ACCOMPLISHMENTS • CEO, Commercial Banking Leadership positions Real Estate Banking - Record revenue, with average loans up 27% from the prior year Community Development Banking - Record New Market Tax Credit equity investment production of $1.2 billion - Financed more than 9,000 units of affordable housing in 70+ cities through construction lending commitments of over $1 billion Firmwide contribution for all three products by 45 minutes, and we saw engagement with new Business Banking households with both deposit and credit card accounts increase 25% with this change. We also reached many new customers through important partnerships. In the Card business, many consumers want rewards for items they buy. In 2017, we completed co-brand renewals for partner cards with Disney, Hyatt and Marriott. We also launched the popular Amazon Prime Rewards Visa card and helped drive double-digit year-over-year sales growth for the Amazon portfolio. In addition to sign- ing new, strategic Chase Pay® partner- ships with PayPal and The Kroger Co., we launched acceptance of Chase Pay® across merchants such as Cinemark, Wakefern Food Corporation and Walmart. And in Auto, we renewed our contract with Subaru of America, extending our partnership. Profitability We always have said short-term growth is not our goal, but profitable growth over the long term is. We never make decisions to drive short- term earnings and always focus on investing for long-term results. We are proud of the work we have done to bring down our structural expense, allowing us to invest more in our core businesses. The CCB overhead ratio has from 61% in 2011 to 56% in gone 2017, with a medium-term target of 50%+/-. Delivering on that will allow us to further increase our investments in technology and digital, as well as to move with greater speed to market. These investments matter: Digital is a more efficient way to serve our customers, and our digitally engaged customers are happier with us and are more likely to stay with Chase. Our goal is to be the easiest bank for customers to do business with. Controls Controls are the checks, balances and safeguards we rely on to do our work effectively. Controls help us avoid errors and adhere to all requirements and regulations. Controls are an ongo- ing discipline for us, but we believe the worst is behind us. In 2017, three of our consent orders were lifted. Early in 2018, the Federal Reserve lifted our Home Lending consent order, recognizing the improvements we have made since the financial crisis; the Office of the Comptroller of the Currency lifted its own foreclosure consent order in 2016. People We think we have the greatest team on the field with our 134,000 Chase employees. Our steady focus on creat- ing a great employee experience and investing in our people has made us a stronger business. We promoted more than 15,000 people in 2017 and filled over 16,000 roles with internal candi- dates. During the year, the firm invested in excess of $300 million on employee training to keep everyone's skills current in a changing economy. Our team reflects the customer base we serve: More than 58% of our employees are female, and over 53% are minorities. Although we are proud of our progress in increasing diversity among our senior leadership, we still have work to do. We have also made several changes to help support our people. For the second time in two years, we raised wages for 22,000 employees to $15 to $18 an hour, depending on the local cost of living. These increases are on top of our full benefits package, which averages $12,000 for employees in this pay range and a lower medical deductible to protect families from sudden medical expense. Perhaps the proudest moment of 2017 came when this firm and our people stepped up to help communi- ties in need, as hurricanes, fires and mudslides devastated several communities in the U.S. 58 CAGR = Compound annual growth rate MFL Multifamily lending 5 Non-U.S. revenue from U.S. multinational clients Represents the percentage of CIB's North America IB fees generated by CB clients, excluding fees from fixed income and equity markets, which is included in CB gross IB revenue 3 Investment Banking and Card Services revenue represents gross revenue generated by CB clients 2 Thomson Reuters LPC, FY17 Rank based on S&P Global Market Intelligence as of 12/31/17 International Banking - Revenue of $323 million; 8% CAGR since 2012 ⚫ Investment Banking - Record gross revenue of $2.3 billion³; 8% CAGR since 2012 Middle Market expansion - Record revenue of $519 million; 18% CAGR since 2012 Progress in key growth areas • revenue $3.4 billion in Treasury Services $479 million in Card Services revenue³ Over $135 billion in assets under management from Commercial Banking clients, generating more than $475 million in investment management revenue Commercial Banking clients accounted for 38% of total North America Investment Banking fees4 Douglas Petno Ding I want to thank all of our great clients, like siggi's, for the trust and confi- dence they place in JPMorgan Chase. I also want to thank the entire CB team for their continued dedication to our clients and their communities. I am excited about the direction of the business for 2018 and beyond. granted. We understand that compla- cency and standing still in any way will threaten the future success of our business. As such, we remain focused on building upon our fran- chise to provide even more support to our clients. By combining the core strength of our business with new technologies and innovation, we believe we can further extend our competitive advantages. 56 Expansion is only one part of our growth strategy - deepening our rela- tionships with our clients is equally important. Given the breadth of our capabilities, we can support the needs of businesses of all sizes - fast-growing companies, like siggi's, as well as large, multinational corporations. With the quality of our team, differ- entiated advice, and ability to deliver a full range of solutions locally, not many other banks can serve clients the way we can. In 2017, our clients had more than $135 billion in assets man- aged by our leading Asset & Wealth Management business, generated nearly 40% of all North America Investment Banking (IB) fees for the Corporate & Investment Bank (CIB), and made over 13 million transactions in our branches. Delivering value to our clients Our success depends 100% on our people. As such, we are making sig- nificant investments in our training and development capabilities, all focused on providing our bankers with the deep expertise they need to best serve our clients. In 2017, we hired more than 100 bankers to sup- port the growth and expansion of our business, and we expect to add more great bankers in the coming year. Investing in our team Being able to deliver the broad-based capabilities of JPMorgan Chase at a very local level is a key competitive advantage. In 2017, we added client coverage in six new high-potential markets and now have dedicated teams in all of the top 50 metropolitan statistical areas. We look forward to growing our business in these terrific locations and expanding into additional communities in the future. Expanding into new markets Our strategy to grow CB remains consistent year after year: Add great clients and work hard to deepen those relationships over time by delivering valuable solutions to help them succeed. We have been steadily investing in the business, taking a long-term disciplined approach. Since 2010, we have expanded into 33 new cities and added more than 800 bankers, helping us achieve sustained organic growth across our business. Executing our long-term, organic growth strategy These record results reflect our sustained investment, the incredible effort of the CB team and their con- tinued focus on our clients. We are committed to building upon these great milestones and see tremendous potential across our franchise. Higher interest rates, disciplined loan growth and outstanding credit quality all contributed to our record performance. We ended the year with record loan balances across our Commercial & Industrial and Com- mercial Real Estate (CRE) businesses, up $15 billion or 8% from the prior year. Staying true to our proven underwriting standards, we have remained highly selective in growing our loan portfolio – 2017 marked the sixth straight year of net charge- offs of less than 10 basis points. This ongoing discipline is especially important given the late stages of the current economic cycle and com- petitive pressures in the market. equity of 17% and an industry-leading overhead ratio of 39%, even while making significant investments across the business. CB delivered record financial results for 2017, earning $3.5 billion of net income on revenue of $8.6 billion. We achieved a notable return on With strong momentum across all of our businesses and continued focus on executing our strategic priorities, 2017 performance Our dedication to clients, like siggi's, continues to drive our strategy and how we do business in CB. I'm excited to share highlights of our 2017 performance, the investments we are making to deliver more value to our clients and the steps we are taking to reach our full potential. This is when our company is at its best. We made more loans, extended loan payments, waived late fees and made investments to support the long-term recovery in these commu- nities. We also reached out to help the hundreds of our employees who were affected directly. Our employee- to-employee giving fund showed the tremendous generosity of employees looking out for each other in times Commercial Banking (CB) is the nexus of everything we do at JPMorgan Chase. The hard work of our dedicated team, along with the unmatched capabilities across our firm, allows us to build deep, lasting relationships with so many great companies. We are incredibly proud of the role we play in the success of our clients, and we are grateful every day for the confidence they place in us. Commercial Banking 55 Custody & Fund Services had a record $23.5 trillion in assets under custody while also achiev- ing the highest ever client satis- faction and retention levels. Treasury Services revenue rose to $4.2 billion, an increase of 15% over 2016, and continued momen- tum in Custody & Fund Services drove 9% growth in Securities Services revenue for the year. ⚫ Institutional Investor magazine's survey of large investors ranked J.P. Morgan as the #1 Global Research Firm. Across individual categories, J.P. Morgan ranked #1 in All-America Fixed Income Research and All-Europe Fixed Income Research. It also ranked #1 in All-America Equity Research and ranked #2 in Emerging Markets. ⚫ The CIB continued investing in technology to offer clients a broader array of trading platforms while making it easier and faster to trade with us. M&A was #1 in the number of deals completed: 354. in U.S. IPO volume and in the number of deals. Equity Capital Markets was #1 Debt Capital Markets was #1 in closing deals, setting a record for the highest number of deals book- run in the firm's history. We retained our #1 ranking in global Investment Banking fees with an 8.1% market share, according to Dealogic. We have been building a CRE busi- ness that will stand the test of time. Although we are in the late stages of the real estate cycle, market condi- tions for our targeted asset classes remain strong, and we were able to grow our CRE loan portfolio by $12 billion in 2017. Importantly, maintain- ing our strict underwriting standards and conservative approach, we are focusing only on the loans and mar- kets we know best. If we can stay true to these fundamentals, we believe we can continue to selectively grow our real estate loan balances. on $34.5 billion of revenue, producing Innovating across CB have unique behaviors and concerns. They tell us they don't feel in control. Small business owners and their teams can be stretched, and they struggle with forecasting, collecting receivables and managing vendors. To help, this past year we increased our payments, technology and digital investments and put more capital and resources into delivering real solutions to these challenges. While we celebrate CB's record 2017, we do not take our performance for Looking forward make it easier for clients to do busi- ness with us. For example, we are working to streamline and digitize the onboarding process to ensure that our clients' first experience with JPMorgan Chase is simple and trans- parent. Through these efforts, clients will be able to provide information electronically, e-sign and upload doc- uments digitally, and receive real- time support via online chat capabili- ties. Clients are at the center of everything we do, and our work to deliver more value and an excep- tional experience has no finish line. 57 Earnings Revenue B = Billion 2 Based on total count of client-facing employees 1 Number of Metropolitan Statistical Areas (MSAs) with Middle Market Banking presence out of top 50 MSAS Bankers² 2017 2010 Markets¹ $2.1B $6.0B ~1,000 35 $3.5B $8.6B ~1,800 50 Sustained Growth Across Commercial Banking In addition to offering new capabili- ties, we are making great progress in re-engineering our core processes to Client experience Recognizing that managing pay- ments is a major pain point for our clients, we completed a comprehen- sive analysis to determine a digital solution. In 2017, we announced our investment in and partnership with Bill.com, the largest digital business- to-business payments network in the U.S. Seamlessly integrated into Chase Connect, this new automated payments capability will enable our clients to easily send and receive electronic invoices and payments, saving them substantial time and effort. We are very excited about this innovative solution and look forward to bringing this functionality to our clients in 2018. Payments integrated, digital capabilities for clients and will continue to invest in enhancing the functionality of this robust platform. In 2017, we partnered with Consumer & Community Banking to launch a new digital platform, Chase Connect, that is tailored to meet the needs of small and midsized companies. This platform provides our clients with a simple and convenient experience, integrating account information, pay- ables and receivables. Chase Connect allows clients to see all of their accounts in one place, stay organized when paying bills, view payment history, approve transactions quickly and easily from one location, and receive customized account alerts. We are focused on having the best Digital Complementing our investments to drive growth in our business, we are working to bring new technologies and innovation to transform how we interact with our clients. Our approach to innovation is anchored on having a full understanding of the identified, as well as unidentified, needs of our clients. Over 99% of companies in the U.S. are small to midsized businesses. We know they of need. And from Houston to South Florida to the Bay Area, you could see the blue shirts of our Good Works volunteers helping out distributing food and water, clearing debris and helping however they could. Business has a broader social role to play, par- ticularly now, and it's possible that no company can do as much as ours. Smart growth in our CRE business APPLE CEO TIM COOK Best New Active ETF (ETF.com, March 2017) IT Team of the Year (Banking Technology magazine, December 2017) Social Media Leader of the Year (Fund Intelligence, March 2017) 61 Corporate Responsibility One reason for JPMorgan Chase's enduring success is that we have always recognized that businesses operate within the context of their communities - and when our com- munities thrive, our business thrives. Despite so much progress and so many economic gains, we know that many are still struggling. Millions in our communities and throughout the world live daily with economic uncertainty, just one unexpected expense from the financial edge. Best New Alternatives ETF and 66 That is precisely what JPMorgan Chase is doing. Through our model for driving inclusive growth, we are undertaking significant, long-term initiatives and are making strategic investments focused in areas where we can draw on our firm's resources and capabilities to have the greatest impact: building skills for today's high-quality jobs, expanding small At JPMorgan Chase, we view it as a firmwide objective to be a positive force in society and to help solve today's biggest challenges. Young people entering the labor market are finding themselves stuck in low-skill, low-wage jobs or worse, entirely disconnected from employ- ment, education or training. When so many are left behind, we all feel the consequences: It sows division, erodes trust in our institutions and undermines confidence in our sys- tems. We all have a stake in creating more widely shared prosperity. Economic growth fuels economic opportunity, so the momentum we are seeing in economies around the world should be unequivocally heralded as good news. Yet it is not preordained that an expanding econ- omy automatically translates into greater opportunity for all. Rather, it requires deliberate action and mean- ingful collaboration. Government and the nonprofit sector will continue to play vital roles, but the private " businesses, revitalizing neighbor- hoods and promoting financial health. Our firm's model is yielding real results - so we - so we are scaling it with a 40% increase in our annual commu- nity investments. Whether times are good or tough, our firm has always supported our communities, but the strong and sustained performance of our company, recent changes to the U.S. corporate tax system, and a more constructive regulatory and business environment are enabling us to do even more. The net result is that JPMorgan Chase will invest a total of $1.75 billion over the next five years to help drive inclusive economic growth in local communities. In 2017, for example, we announced comprehensive, multi-year initiatives to expand opportunity for the residents of Chicago's South and West sides and Washington, D.C.'s underserved neighborhoods. Our commitments to these cities are based on the successful approach we developed and refined through our firm's $150 million investment in Detroit's economic recovery, which Fortune magazine cited in naming us #1 on its list of companies that are changing the world. sector must step up and do more to ensure that everyone shares in the rewards of a growing economy. At JPMorgan Chase, we view it as a firmwide objective to be a positive force in society and to help solve today's biggest challenges. We are deeply proud of the ways we are making a real difference in people's lives through our strategic philan- thropic investments, but this is just one example of how we are stepping up. Across our firm, we are leverag- ing our resources, capabilities and core business to, in short, invest in opportunity-something we know pay dividends not only for our communities but for our firm as well. Top Pan-European Fund Management Firm (Thomson Reuters Extel, June 2017) Best Private Bank in Asia for Ultra-High-Net-Worth (The Asset, July 2017) Business highlights • Fiduciary mindset ingrained since mid-1800s Record average loan balances of $123 billion • Positive client asset flows every year since 2004 Record revenue of $12.9 billion Best Asset Management Company in Asia (The Asset, May 2017) . Record $2.8 trillion in client assets • Record average mortgage balances of $37 billion Retention rate of 98% for top senior portfolio management talent Leadership positions #1 Private Bank Overall in North America (Euromoney, February 2018) #1 Private Bank Overall in Latin America (Euromoney, February 2018) Record pre-tax income of $3.6 billion will Peter L. Scher Head of Corporate Responsibility and Chairman of the Mid-Atlantic Region • The gender gap in financial outcomes and lasting impacts of major medical payments; • The burden and dynamics of health insurance premium payments for small business owners; • The challenges that U.S. small businesses face in managing payroll growth and volatility; Resident access to everyday goods and services in Detroit and New York City; A full year of the Local Consumer Commerce Index, measuring consumer spending growth within and across 14 U.S. cities each month; How an anticipated drop in mortgage pay- ments, resulting from lower interest rates, impacted household consumption; and The impact of payment and principal reduc- tion on default and consumption provided by mortgage modifications. a high frequency view at the state, metro and county level; 63 2017 HIGHLIGHTS AND ACCOMPLISHMENTS FORTUNE RANKS JPMORGAN CHASE #1 ON "CHANGE THE WORLD" LIST "Thanks to Detroit, the bank is confident that this full-court-press approach is a blueprint that could work across the country - and in the next few months, they'll be taking components of the Motown model nationwide." Excerpted from “How JPMorgan Chase Is Fueling Detroit's Revival," Fortune (September 15, 2017) JPMorgan Chase's investment in Detroit is yielding real results. To date, we have deployed $117 million in loans and grants to accelerate the city's economic recovery. This investment is allowing more than 15,000 adults and young people to receive skills training for in-demand jobs; supporting development projects that have created or preserved over 900 jobs, more than 1,300 housing units and over 177,000 square feet of commercial space; and providing more than 2,200 entrepreneurs with technical assistance and access to capital, creating or maintaining more than 1,100 jobs. Scaling innovative, high-impact models to create opportunity for more people: Expanded the Entrepreneurs of Color (EOC) Fund to the South Bronx in New York City and San Francisco. We first launched the EOC Fund in Detroit in 2015 to provide underserved entrepreneurs with greater access to capital and assis- tance needed to grow and thrive. To date, the fund has lent or approved nearly $4.7 million to more than 45 minority-owned small businesses, resulting in over 600 new or preserved jobs. LIVE PACKL MAXWEL Fit4fe $ A first-of-its-kind look into out-of-pocket healthcare spending by U.S. consumers with • • U.S. household expense volatility, particu- larly in the wake of extraordinary medical payments; 62 Investing in opportunity JPMorgan Chase believes there is a pressing need to expand access to opportunity and help more people move up the economic ladder. Through our proven model for driving inclusive growth, we are taking a strategic, data-driven approach to doing just that. Our efforts are focused on what our experience has shown are universal pillars of opportunity, and we are undertaking significant, long-term global initiatives that directly leverage our firm's worldwide presence, expertise and resources. Extending our model for impact We refined this model through our work in Detroit, where, in 2014, we launched our most comprehensive initiative to date. Combining philanthropic investments and our core business expertise, we have been working to address some of Detroit's biggest economic challenges, from catalyzing commercial development and boosting small business growth to revitalizing neighborhoods and equipping Detroiters with the skills to secure well-paying jobs. Meaningful collaboration among the city's leaders, business community and nonprofit sector has been the fundamental driver of the progress we are seeing to date and has allowed us to accelerate our initial investment. In just three years, and two years ahead of schedule, we exceeded our initial $100 million commitment and now expect to invest $150 million in the city by 2019. Our comprehensive efforts in Detroit have yielded important insights, which we are turning into action in other communities that are facing similar challenges. In 2017, we extended our model for impact to Chicago and Washington, D.C. Our comprehensive, multimillion-dollar commitment to each city will focus on driving inclusive growth in underserved neighborhoods, where economic opportunity is increasingly out of reach. Advancing sustainability for our clients and within our operations As a company with clients and operations around the world, JPMorgan Chase is in a unique position to leverage our expertise to promote sustainable business practices and help clients capitalize on opportunities arising from the transition to a more sustain- able global economy. While JPMorgan Chase has a long-standing commitment to protect the environment and advance sustainability for our clients and within our own operations, we recognize that today's challenges call for an even greater commitment. In 2017, we pledged to source renewable energy for 100% of our global power needs by 2020. JPMorgan Chase has offices and operations in over 60 countries across more than 5,500 properties, covering nearly 75 million square feet. To increase energy efficiency, we are retrofitting our branches with the world's largest LED lighting installation - a total of 1.4 million new lightbulbs. This move is likely to cut our lighting energy consumption in half, which is the equivalent of taking 27,000 cars off the road. We are also developing an on-site solar installation at the firm's largest single-tenant office. This will comprise up to 20 megawatts of capacity, which is enough to power the equivalent of 3,280 homes. Additionally, we are supporting the development of new renewable assets by contracting for long-term power off-take from wind and solar projects on the grids from which JPMorgan Chase purchases power. As a first step, we are purchasing power from the Buckthorn wind farm, a 100-megawatt project in Erath County, Texas. Finally, as one of the largest financiers of energy in the world, we pledged to facilitate $200 billion in clean financing through 2025. Through this commitment, JPMorgan Chase will help scale the impact of sustainability efforts among more than 20,000 corporate and investor clients in the U.S. and across the world. The size, scope and global reach of our firm allow us to take on big challenges and to drive progress that few can match. Harnessing the power of data Delivering data and analyses is central to our model for impact. The JPMorgan Chase Institute is harnessing the scale and scope of one of the world's leading financial firms to better understand the economy. Its mission is to help policymakers, businesses and nonprofit leaders use better facts, timely data and thoughtful analysis to make smarter decisions to advance prosperity. Drawing on JPMorgan Chase's unique proprietary data, expertise and market access, the Institute frames and provides analysis of the most critical economic challenges of our time. In 2017, the Institute shared important insights and thoughtful analyses on: 2017 HIGHLIGHTS AND ACCOMPLISHMENTS Mary Callahan Erdoes CEO, Asset & Wealth Management Wany making to position ourselves for the future. We have been working for two centuries as stewards of our clients' wealth to continuously refine what we do and how we do it. We remain committed to delivering first-class business and that in a first-class way. of the 10 worst days • The best day of 2015 - August 26 - was only two days after the worst day - August 24 $20,030 1.15% return -0.91% $12,569 Six of the 10 best days occurred within two weeks return -4.52% return -6.11% $8,331 return return $5,669 -2.80% 3.53% return $40,135 7.20% return CAGR: 5% $3.5 $3.6 $2.8 2012 2016 2017 2012 2016 2017 2012 2016 2017 CAGR Compound annual growth rate EOP End of period 59 Returns of S&P 500 Performance of a $10,000 investment between January 2, 1998 and December 29, 2017 $3,965 Expanded The Fellowship Initiative (TFI) to Dallas and recruited new classes of Fellows in Chicago, Los Angeles and New York City. This program seeks to address barriers to opportunity for young men of color and to position them for success by engaging them in comprehensive training that Fully invested Missed 20 best days Fixed Income 81% Multi-Asset Solutions & Alternatives 90% 1 For footnoted information, refer to slide 98 in the 2018 JPMorgan Chase Strategic Update presentation, which is available on JPMorgan Chase & Co.'s website (https://www.jpmorganchase. com/corporate/investor-relations/document/3cea4108 strategic update.pdf), under the heading Investor Relations, Events & Presentations, JPMorgan Chase 2018 Investor Day, and on Form 8-K as furnished to the SEC on February 27, 2018, which is available on the SEC's website (www.sec.gov) 60 87% Last year, we formed a new business, Intelligent Digital Solutions (IDS), to help drive our efforts around digital transformation and big data. This group is unifying and optimizing our use of data analytics to transform how we apply these added insights efficiently and effectively in manag- ing portfolios. IDS also is helping us digitize everything we do to make it easier for clients to gain 24/7 access to our investment ideas, insights and execution. Simplify for growth Our goal is not to be the biggest asset manager but rather to be the best at what we do. Knowing that what has made us successful in the past will not necessarily be sustainable or sufficient for the future, we relentlessly chal- lenge ourselves to focus on the prod- ucts and services that are most important to clients and in which we have a competitive advantage. We bring equal parts innovation and introspection in evaluating where to place our extra investment dollars and resources to ensure we have a differentiated offering. Last year, we launched more than 70 new fund strategies to our platform, a third of which are in our Beta Strategies lineup. At the same time, if we aren't con- vinced we have a long-lasting advan- tage, we realign those resources to areas in which we do. In 2017, we liquidated or merged more than 70 funds and implemented significant fee reductions on 58 different funds across 235 share classes. Above all, first-class business in a first-class way I am proud of what we have delivered for our shareholders and clients and am even more excited about the investments we are Additionally, we are building a digital wealth offering that provides clients access to proprietary tools that can complement their personal relation- ship with an advisor or be used when they want to interact with us entirely online. Ultimately, we want to be at the intersection of human and digitally enhanced advice. Equity 86% 10-year Missed 30 Missed 40 best days best days Missed 50 best days $2,834 Missed 60 best days Source: Prepared by J.P. Morgan Asset Management using data from Bloomberg. Returns based on the S&P 500 Total Return Index. For illustrative purposes only. Past performance is not indicative of future returns The primary reason clients turn to J.P. Morgan to manage their assets is because of our strong and consistent investment performance. In 2017, 86% of our long-term mutual fund assets under manage- ment outperformed the peer median in the 10-year period, including 87% for equity, 81% for fixed income, and 90% for multi-asset solutions and alternatives. Covering the full spectrum of clients AWM delivers investment advisory expertise to clients across the firm, ranging from Chase customers investing their first $100 to the world's wealthiest individuals and families. We also manage the portfolios of many of the largest sovereign wealth funds, pension funds and central banks in the world. Across the Wealth Management business, in addition to invest- ments, we help clients with their banking needs. This ranges from cash deposits to loans across many areas from real estate to invest- ment capital for a new business. The deposit base of these private clients has grown consistently over the past five years, achieving a 10% CAGR and reaching nearly $300 billion. On the lending side, year- end spot balances of $134 billion represent a 9% CAGR over the past five years. This was accomplished with a well-managed risk profile, resulting in strong and consistent credit performance, and low charge-offs of less than 10 basis points over a cycle. In addition to traditional investing and banking, AWM has developed a full suite of solutions to meet the complexity of our clients' needs - from alternative investments to trust and estate planning to philanthropic advice. Our platform is among the most comprehensive in the industry, enabling us to serve clients across both sides of their balance sheet and to offer insights and expertise into virtually every area of their financial life. As wealth grows around the world, we continue to hire advisors to deliver J.P. Morgan's capabilities to more clients. We expect to hire in excess of 1,000 advisors over the coming years to expand in both new and existing markets. Our extensive experience in hiring and training has led our advisor productivity to rank among the top in the industry. An increasingly digital world Our clients' needs and behaviors are changing - and we are changing along with them. % of J.P. Morgan Asset Management Long-Term Mutual Fund AUM Over the Peer Median¹ (net of fees) Total J.P. Morgan Asset Management Missed 10 best days ($ in billions) • ° 93,543 $ 95,112 $ 97,367 58,434 55,771 59,014 61,274 70,467 $ 41,190 34,529 33,838 26,900 5,290 5,361 3,827 3,139 39,897 225 99,624 $ 95,668 2013 Income tax expense Net income (a) Earnings per share data Net income: Basic Diluted Average shares: $ Basic Market and per common share data Market capitalization Common shares at period-end Share price:(b) 2016 2015 2014 Diluted 35,900 34,536 30,702 4.38 $ 5.33 $ 6.05 6.00 6.19 3,658.8 3,690.0 3,551.6 3,576.8 5.29 6.31 6.24 6.35 $ $ 17,886 $ 21,745 24,442 $ $ 4.34 3,741.2 3,773.6 3,808.3 30,699 26,675 11,459 9,803 6,260 8,954 8,789 $ Low High 3,756.1 3,714.8 241,899 $ 232,472 $ 219,657 3,663.5 $ $ 366,301 $ 307,295 3,425.3 3,561.2 3,832.4 3,864.9 3,842.3 Income before income tax expense Provision for credit losses Pre-provision profit Total noninterest expense Underwrote $13.5 billion in green bonds and bonds with a sustainable use of proceeds. ⚫ In 2017, provided $1.2 billion for wind and solar projects in the U.S. Since 2003, JPMorgan Chase has committed or arranged over $18 billion in financing for wind, solar and geothermal energy projects in the U.S. • Announced eight financial services innovators as winners of the third competition of the Financial Solutions Lab (FinLab), which is focused on improving the financial health of overlooked populations. To date, FinLab has supported 26 fintech companies offering innovative financial products to help more than 2.5 million Americans improve their financial health. Collectively, these companies have raised over $250 million in capital since joining the program. More than 100 JPMorgan Chase employees have provided mentorship to the companies as part of the Lab. JPMorgan lod works Index, BankingOnMyCareer.com and Credential Engine. PMorgan Engaging our employees: We are putting the knowledge and expertise of our people to work for our communities. In 2017, 56,000 of our employees volunteered more than 383,000 hours of their time. And through the JPMorgan Chase Service Corps, a program that leverages the energy and skills of top talent to assist nonprofit partners, nearly 80 employee volunteers from offices in more than a dozen countries have contributed over 11,500 hours to help 20 organizations address critical needs. We are committed to supporting the communities where we work and live in their time of greatest need. In 2017, in the wake of an unprecedented number of natural disasters, our firm and employees donated $7.8 million to assist disaster relief efforts around the world. Table of contents Financial: 38 Five-Year Summary of Consolidated Financial Highlights 39 Five-Year Stock Performance od works pathway tools such as the Good Jobs launch of innovative workforce and career • 56 COMPANIES THAT ARE CHANGING THE WORLD FOR NE HEDGE FUND TITAN MASS MASS CEO EXODUS FORD'S NEW BOSS BANKING ON DETROIT Now JAMIE DIMON AND JPMAN CHASE 100 includes academic support, mentoring and leadership development at a critical juncture in their lives. One hundred percent of TFI Fellows are graduating from high school, and, collectively, they have been accepted into more than 200 colleges and universities across the country. 2141 Expanded innovative apprenticeship models and career-focused programs that equip high school students with the skills and education they need to pursue well-paying, long-term careers through the launch of New Skills for Youth innovation sites in New York City's South Bronx and across three provinces in South Africa and four provinces in China. In the United Kingdom, we received the Queen's Award for Enterprise for Promoting Opportunity for the firm's Aspiring Profes- sionals Program, which exposes young people from low-income backgrounds in London to new career opportunities. Engaged more than 1,800 young people in summer jobs and other work-related experiences in 19 cities across the U.S. Invested more than $43 million in 164 job training and career education initiatives in 35 countries around the world - including in Mexico, the Philippines and the United Kingdom - to prepare people with the skills they need to be successful in growing industries. Increased labor market transparency and efficiency through the development and о Management's discussion and analysis: • 40 Introduction Executive Overview Notes to Consolidated Financial Statements Supplementary information: 277 Selected quarterly financial data (unaudited) 278 Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials 283 Glossary of Terms and Acronyms Note: The following pages from JPMorgan Chase & Co.'s 2017 Form 10-K are not included herein: 1-36, 290-301 37 153 JPMorgan Chase & Co./2017 Annual Report FIVE-YEAR SUMMARY OF CONSOLIDATED FINANCIAL HIGHLIGHTS (unaudited) As of or for the year ended December 31, (in millions, except per share, ratio, headcount data and where otherwise noted) 2017 Selected income statement data Total net revenue Financial 148 Consolidated Financial Statements 147 Report of Independent Registered Public Accounting Firm Management's Report on Internal Control Over Financial Reporting 44 Consolidated Results of Operations 47 Consolidated Balance Sheets and Cash Flows Analysis 50 Off-Balance Sheet Arrangements and Contractual Cash Obligations 52 Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures 55 Business Segment Results 75 Enterprise-wide Risk Management 81 Strategic Risk Management 99 Credit and Investment Risk Management 121 Market Risk Management 129 Country Risk Management 131 Operational Risk Management 138 Critical Accounting Estimates Used by the Firm 141 Accounting and Reporting Developments 145 Forward-Looking Statements Audited financial statements: 146 41 Pre-tax income 64 $10.0 $ 14,854 1.55% 1.34 1.47% 1.27 Allowance for loan losses to retained loans excluding purchased credit-impaired loans (g) Allowance for loan losses to total retained loans 14,672 $ $ 14,341 $ Allowance for credit losses 251,196 241,359 234,598 243,355 252,539 210,857 231,727 Credit quality metrics 1.63% 14,807 $ 1.90% 16,969 9,706 $ 7,967 7,034 $ $ 7,535 4,692 0.54% 0.60% Net charge-off rate (h) 5,387 Net charge-offs (h) $ 6,426 Nonperforming assets 1.80 1.55 1.37 2.25% 247,573 4,086 254,190 199,699 670,757 769,385 829,558 583,751 628,785 732,093 806,152 596,823 863,683 757,336 837,299 894,765 930,697 354,003 348,004 290,827 738,418 563,809 2,533,600 2,490,972 211,664 221,505 228,122 229,625 267,446 276,379 288,651 295,245 284,080 1,287,765 1,363,427 1,279,715 1,375,179 1,443,982 2,414,879 2,572,274 2,351,698 255,693 289,059 4,759 0.52% JPMorgan Chase 208.05 170.78 152.55 150.48 132.37 100.00 KBW Bank 230.47 188.69 153.72 156.17 135.59 100.00 $ 277.62 230.72 $ 219.06 194.55 $12.9 S&P Financial S&P 500 50 JPMorgan Chase & Co./2017 Annual Report 40 40 For management reporting purposes, the Firm's activities are organized into four major reportable business segments, as well as a Corporate segment. The Firm's consumer business is the Consumer & Community Banking ("CCB") segment. The Firm's wholesale business segments are Corporate & Investment Bank ("CIB"), Commercial Banking ("CB"), and Asset & Wealth Management ("AWM"). For a description of the Firm's business segments, and the products and services they provide to their respective client bases, refer to Business Segment Results on pages 55-74, and Note 31. JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National Association (“JPMorgan Chase Bank, N.A."), a national banking association with U.S. branches in 23 states, and Chase Bank USA, National Association ("Chase Bank USA, N.A."), a national banking association that is the Firm's principal credit card-issuing bank. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities LLC ("JPMorgan Securities”), a U.S. broker-dealer. The bank and non-bank subsidiaries of JPMorgan Chase operate nationally as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Firm's principal operating subsidiary in the U.K. is J.P. Morgan Securities plc, a subsidiary of JPMorgan Chase Bank, N.A. JPMorgan Chase & Co., a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the United States of America ("U.S."), with operations worldwide; the Firm had $2.5 trillion in assets and $255.7 billion in stockholders' equity as of December 31, 2017. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S. and many of the world's most prominent corporate, institutional and government clients. INTRODUCTION This section of JPMorgan Chase's Annual Report for the year ended December 31, 2017 ("Annual Report"), provides Management's discussion and analysis of financial condition and results of operations ("MD&A”) of JPMorgan Chase. See the Glossary of Terms and Acronyms on pages 283-289 for definitions of terms used throughout this Annual Report. The MD&A included in this Annual Report contains statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. These risks and uncertainties could cause the Firm's actual results to differ materially from those set forth in such forward-looking statements. Certain of such risks and uncertainties are described herein (see Forward-looking Statements on page 145) and in JPMorgan Chase's Annual Report on Form 10-K for the year ended December 31, 2017 ("2017 Form 10-K"), in Part I, Item 1A: Risk factors; reference is hereby made to both. Management's discussion and analysis 39 JPMorgan Chase & Co./2017 Annual Report 2017 2016 2015 2014 2013 2012 2017 5,802 2016 $ 150.22 150.66 JPMorgan Chase & Co./2017 Annual Report 38 The prior period ratios have been revised to conform with the current period presentation. (i) (h) Excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rate for the year ended December 31, 2017 would have been 0.55%. (g) Excluded the impact of residential real estate purchased credit-impaired ("PCI") loans, a non-GAAP financial measure. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 52-54, and the Allowance for credit losses on pages 117-119. Included unsecured long-term debt of $218.8 billion, $212.6 billion, $211.8 billion, $207.0 billion and $198.9 billion respectively, as of December 31, of each year presented. FIVE-YEAR STOCK PERFORMANCE (f) (d) HQLA represents the amount of assets that qualify for inclusion in the liquidity coverage ratio. For December 31, 2017, the balance represents the average of quarterly reported results per the U.S. LCR public disclosure requirements effective April 1, 2017. Prior periods represent period-end balances under the final U.S. rule ("U.S. LCR") for December 31, 2016 and 2015, and the Firm's estimated amount for December 31, 2014 prior to the effective date of the final rule, and under the Basel III liquidity coverage ratio ("Basel III LCR") for December 31, 2013. For additional information, see LCR and HQLA on page 93. (c) TBVPS and ROTCE are non-GAAP financial measures. For further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Financial Performance Measures on pages 52-54. (b) Based on daily prices reported by the New York Stock Exchange. On December 22, 2017, the Tax Cuts and Jobs Act ("TCJA") was signed into law. The Firm's results included a $2.4 billion decrease to net income as a result of the enactment of the TCJA. For additional information related to the impact of the TCJA, see Note 24. (a) 0.81% 0.65% (e) Ratios presented are calculated under the Basel III Transitional rules, which became effective on January 1, 2014, and for the capital ratios, represent the Collins Floor. Prior to 2014, the ratios were calculated under the Basel I rules. See Capital Risk Management on pages 82-91 for additional information on Basel III. The following table and graph compare the five-year cumulative total return for JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") common stock with the cumulative return of the S&P 500 Index, the KBW Bank Index and the S&P Financial Index. The S&P 500 Index is a commonly referenced equity benchmark in the United States of America ("U.S."), consisting of leading companies from different economic sectors. The KBW Bank Index seeks to reflect the performance of banks and thrifts that are publicly traded in the U.S. and is composed of leading national money center and regional banks and thrifts. The S&P Financial Index is an index of financial companies, all of which are components of the S&P 500. The Firm is a component of all three industry indices. The following table and graph assume simultaneous investments of $100 on December 31, 2012, in JPMorgan Chase common stock and in each of the above indices. The comparison assumes that all dividends are reinvested. December 31, $ 136.71 137.76 100.00 $ 100.00 2014 2013 2012 December 31, (in dollars) 100 150 200 250 300 S&P 500 Index S&P Financial Index KBW Bank Index JPMorgan Chase (in dollars) 2015 $ 162.79 151.39 249,958 24,441 $ 24,733 343,839 $ 398,988 Core Loans Average core loans Total assets Deposits Long-term debt() Common stockholders' equity Total stockholders' equity Headcount $ 108.46 $ 81.64 87.39 $ 70.61 $ 63.49 $ Loans 58.55 50.07 52.97 44.20 106.94 86.29 66.03 62.58 58.48 67.04 64.06 60.46 56.98 53.17 53.56 52.50 Securities Trading assets Selected balance sheet data (period-end) $ 374,664 Asset & Wealth Management J.P. Morgan Asset & Wealth Manage- ment (AWM) has been a fiduciary of client assets for nearly two centu- ries, with our roots dating back to the earliest cross-border fund man- agers in the industry. Over these many decades, we have managed the assets of institutions, central banks, sovereign wealth funds and individuals, helping them navigate their assets from the beginning stages of cash management all the way through complex multi- generational portfolios. Our breadth of experience, through economic and geopolitical cycles, gives us the insights to help clients make smart, long-term investment decisions. It also gives our portfolio managers and advisors the perspective and fortitude to remain disciplined risk managers and opportunistic risk takers in today's ever-evolving market environment. Today, while the fundamentals of managing money still require having the best investment minds, they must be coupled with major investments in technology. This enables more comprehensive anal- ysis of enormous data sets, faster and more optimal execution in port- folios, and seamless delivery of all that we do in both human and digi- tal form. The global size and scale of AWM, as well as its connectivity with JPMorgan Chase's broader technology expertise, continue to be competitive advantages for our teams, our clients and our shareholders. A record year for AWM For investors in JPMorgan Chase, AWM continues to be a consistent revenue and earnings growth con- tributor to the company, with a very strong return on shareholder capital. AWM's total client assets in 2017 grew to a record $2.8 trillion, with revenue of $12.9 billion and pre-tax income of $3.6 billion also hitting their highest levels ever. However, the consistent growth trajectory those numbers represent is just as important. From 2012 to 2017, we achieved a 6% compound annual growth rate (CAGR) for client assets and a 5% CAGR for both revenue and pre-tax income. Rising client assets is a critical indi- cator because it tells us that clients continue to entrust even more of their capital with us every year. In 2017, clients entrusted us with an additional $84 billion of long-term assets or $1 billion to $2 billion of incoming money every week. We have increased net new assets every year since 2004, with $388 billion coming over the past five years. Continued Strong Financial Performance in 2017 Client assets (EOP $ in trillions) CAGR: 6% $2.5 $2.1 $2.8 Revenue Tier 1 leverage ratio(e) Total capital ratio (e) High quality liquid assets (“HQLA”) (in billions)(d) Common equity tier 1 ("CET1") capital ratio(e) Loans-to-deposits ratio Overhead ratio Return on tangible common equity ("ROTCE")(c) Return on assets ("ROA") 51.44 Return on common equity ("ROE") Cash dividends declared per share Tangible book value per share ("TBVPS”) (c) Book value per share Close CAGR: 5% ($ in billions) Selected ratios and metrics 48.13 Tier 1 capital ratio(e) 40.72 496 $ 600 $ 522 (i) 12.2% 12.3% 11.8% 10.2% 10.7% (i) 13.9 14.0 $ 11.6 15.9 15.5 15.1 13.1 14.3 8.3 8.4 8.5 7.6 7.1 $ 381,844 $ 372,130 44.60 $ 11.9 524 13.5 $ 13 13 13 12 10% 11% 11 10% 1.44 1.58 1.72 556 $ 1.88 2.12 10% 0.96 9% 1.00 56 65 65 64 72 64 $12.0 57 58 59 0.75 0.89 0.99 63 a $514 million benefit recorded in the prior year from a legal settlement in Corporate. 2017 Credit card Year ended December 31, (in millions) Provision for credit losses Net interest income increased primarily driven by loan growth across the businesses and the net impact of higher rates, partially offset by lower investment securities balances and higher interest expense on long-term debt. The Firm's average interest-earning assets were $2.1 trillion in 2016, up $13 billion from the prior year, and the net interest yield on these assets, on a FTE basis, was 2.25%, an increase of 11 basis points from the prior year. ■ " ■ a gain on disposal of an asset in AWM the absence of losses recognized in 2015 related to the accelerated amortization of cash flow hedges associated with the exit of certain non-operating deposits a gain related to the redemption of guaranteed capital debt securities higher operating lease income from growth in auto operating lease assets in CCB ■ a gain on the sale of Visa Europe interests in CCB ■ 2016 partially offset by 2015 786 $ 2017 compared with 2016 ■ Total provision for credit losses $ 5,290 $ 5,361 $ 3,827 Total consumer Wholesale 852 (303) 3,041 Consumer, excluding credit card 4,509 4,042 4,973 (81) $ 467 $ 620 3,122 Other income increased primarily reflecting: lower Fixed Income-related revenue driven by sustained Mortgage fees and related income were relatively flat, as lower mortgage servicing revenue related to lower average third-party loans serviced was predominantly offset by higher MSR risk management results. Card income decreased predominantly driven by higher credit card new account origination costs, largely offset by higher card-related fees, primarily annual fees. For further information, see CCB segment results on pages 57-61. Mortgage fees and related income decreased driven by lower MSR risk management results, lower net production revenue on lower margins and volumes, and lower servicing revenue on lower average third-party loans serviced. For further information, see CCB segment results on pages 57-61, Note 6 and 15. For information on lending- and deposit-related fees, see the segment results for CCB on pages 57-61, CIB on pages 62-66, and CB on pages 67-69 and Note 6; on securities gains, see the Corporate segment discussion on pages 73- 74. Asset management, administration and commissions revenue increased as a result of higher asset management fees in AWM and CCB, and higher asset-based fees in CIB, both driven by higher market levels. For additional information, see AWM, CCB and CIB segment results on pages 70-72, pages 57-61 and pages 62-66, respectively, and Note 6. For additional information, see CIB and Corporate segment results on pages 62-66 and pages 73-74, respectively, and Note 6. higher Lending-related revenue reflecting lower fair value losses on hedges of accrual loans. higher Equity-related revenue primarily in Prime Services, and Other income decreased primarily due to: • partially offset by • • strong prior year in CIB, primarily reflecting: Principal transactions revenue decreased compared with a Investment banking fees increased reflecting higher debt and equity underwriting fees in CIB. The increase in debt underwriting fees was driven by a higher share of fees and an overall increase in industry-wide fees; and the increase in equity underwriting fees was driven by growth in industry-wide issuance, including a strong initial public offering ("IPO") market. For additional information, see CIB segment results on pages 62-66 and Note 6. The provision for credit losses decreased as a result of: low volatility and tighter credit spreads Card income decreased predominantly driven by higher new account origination costs and the impact of renegotiated co-brand partnership agreements, partially offset by higher card sales volume and other card-related fees. • lower other income in CIB largely driven by a $520 million impact related to the enactment of the TCJA, which reduced the value of certain of CIB's tax-oriented investments, and Asset management, administration and commissions revenue decreased reflecting lower asset management fees in AWM driven by a reduction in revenue related to the disposal of assets at the beginning of 2016, the impact of lower average equity market levels and lower performance fees, as well as due to lower brokerage commissions and other fees in CIB and AWM. Principal transactions revenue increased reflecting broad- based strength across products in CIB's Fixed Income Markets business. Rates performance was strong, with increased client activity driven by high issuance-based flows, global political developments, and central bank actions. Credit revenue improved driven by higher market- making revenue from the secondary market as clients' appetite for risk recovered. Investment banking fees decreased predominantly due to lower equity underwriting fees driven by declines in industry-wide fee levels. 2016 compared with 2015 JPMorgan Chase & Co./2017 Annual Report 44 Net interest income increased primarily driven by the net impact of higher rates and loan growth across the businesses, partially offset by declines in Markets net interest income in CIB. The Firm's average interest-earning assets were $2.2 trillion, up $79 billion from the prior year, and the net interest yield on these assets, on a fully taxable equivalent ("FTE") basis, was 2.36%, an increase of 11 basis points from the prior year. • For further information, see Note 6. higher operating lease income reflecting growth in auto operating lease volume in CCB, and the disposal of an asset in AWM partially offset by the redemption of guaranteed capital debt securities ("trust preferred securities"), and the sale of Visa Europe interests in CCB, - - the absence in the current year of gains from a legal benefit of $645 million recorded in the second quarter of 2017 in Corporate related to a settlement with the FDIC receivership for Washington Mutual and with Deutsche Bank as trustee of certain Washington Mutual trusts. • a net $422 million reduction in the wholesale allowance for credit losses, reflecting credit quality improvements in the Oil & Gas, Natural Gas Pipelines, and Metals & Mining portfolios, compared with an addition of $511 million in the prior year driven by downgrades in the same portfolios 28.4% • a higher consumer provision driven by 11,459 Income tax expense 2,708 2,897 2,900 Marketing $30,702 9,803 $34,536 Income before income tax expense 7,002 6,655 6,840 Professional and outside services 6,193 6,846 $35,900 7,706 6,260 6,256 24,733 24,441 Net income (1) 5,361 5,290 Provision for credit losses Other(a)(b) 3 41,190 20.4% 2017 compared with 2016 31.9% Effective tax rate 9,593 5,756 39,897 predominantly offset by equipment 2016 Year ended December 31, Noninterest expense ■ a $470 million lower benefit related to the residential real estate portfolio, as the reduction in the allowance for loan losses in 2016 was lower than the prior year. The reduction in both periods reflected continued improvements in home prices and lower delinquencies. The increase in the wholesale provision was largely driven by the impact of downgrades in the Oil & Gas and Natural Gas Pipelines portfolios. Management's discussion and analysis 45 45 JPMorgan Chase & Co./2017 Annual Report 2015 ▪ a a $920 million increase related to the credit card portfolio, due to a $600 million addition in the allowance for loan losses, as well as $320 million of higher net charge-offs, driven by loan growth (including growth in newer vintages which, as anticipated, have higher loss rates compared to the overall portfolio), and 2016 compared with 2015 For a more detailed discussion of the credit portfolio, the student loan sale and the allowance for credit losses, see the segment discussions of CCB on pages 57-61, CIB on pages 62-66, CB on pages 67-69, the Allowance for Credit Losses on pages 117-119 and Note 13. - a $218 million impact in connection with the sale of the student loan portfolio. a $416 million higher addition to the allowance for credit losses related to the credit card portfolio driven by higher loss rates and loan growth, and a lower reduction in the allowance for the residential real estate portfolio predominantly driven by continued improvement in home prices and delinquencies, and - $450 million of higher net charge-offs, primarily in the credit card portfolio due to growth in newer vintages which, as anticipated, have higher loss rates than the more seasoned portion of the portfolio, partially offset by a decrease in net charge-offs in the residential real estate portfolio reflecting continued improvement in home prices and delinquencies, - - The provision for credit losses reflected an increase in the consumer provision and, to a lesser extent, the wholesale provision. The increase in the consumer provision was predominantly driven by: 2015 2017 $31,009 2017 Year ended December 31, (in millions, except rate) Technology, communications and 3,768 3,638 3,723 Occupancy 2016 Noncompensation expense: (in millions) Income tax expense Noncompensation expense decreased as a result of lower legal expense (including lower legal professional services expense), the impact of efficiencies, and reduced non-U.S. tax surcharges. These factors were partially offset by higher depreciation expense from growth in auto operating lease assets and higher investments in marketing. Compensation expense was relatively flat predominantly driven by higher performance-based compensation expense and investments in several businesses, offset by the impact of continued expense reduction initiatives, including lower headcount in certain businesses. 2016 compared with 2015 $29,750 $29,979 Compensation expense (a) Included operating lease income of $3.6 billion, $2.7 billion and $2.1 billion for the years ended December 31, 2017, 2016 and 2015, respectively. The Firm continues to take a disciplined approach to managing its expenses, while investing for growth and innovation. As a result, management expects Firmwide adjusted expense for full-year 2018 to be less than $62 billion, excluding the impact of the new revenue recognition accounting standard. Total net revenue The Firm continued to grow tangible book value per share ("TBVPS"), ending 2017 at $53.56, up 4%. The Firm's Fully Phased-In supplementary leverage ratio ("SLR") was 6.5%. The Firm's Basel III Fully Phased-In CET1 capital was $183 billion, and the Standardized and Advanced CET1 ratios were 12.1% and 12.7%, respectively. Selected capital-related metrics Firmwide average core loans increased 8%. The total allowance for credit losses was $14.7 billion at December 31, 2017, and the Firm had a loan loss coverage ratio, excluding the PCI portfolio, of 1.27%, compared with 1.34% in the prior year. The Firm's nonperforming assets totaled $6.4 billion, a decrease from the prior-year level of $7.5 billion. The provision for credit losses was $5.3 billion, relatively flat compared with the prior year, reflecting a decrease in the wholesale provision driven by credit quality improvements in the Oil & Gas, Natural Gas Pipelines and Metals & Mining portfolios, offset by an increase in the consumer provision. The increase in the consumer provision was driven by higher net charge-offs and a higher addition to the allowance for loan losses in the credit card portfolio, and the impact of the sale of the student loan portfolio. Noninterest expense was $58.4 billion, up 5%, driven by higher compensation expense, auto lease depreciation expense and continued investments across the businesses. ROTCE and TBVPS are non-GAAP financial measures. Core loans and each of the Fully Phased-In capital and leverage measures are considered key performance measures. For a further discussion of each of these measures, see Explanation and Reconciliation of the Firm's Use of Non- GAAP Financial Measures and Key Performance Measures on pages 52-54, and Capital Risk Management on pages 82- 91. offset by lower Fixed Income Markets and Home Lending noninterest revenue. Net income decreased 1% driven by higher noninterest expense and income tax expense, predominantly offset by higher net interest income. • JPMorgan Chase reported strong results for full year 2017 with net income of $24.4 billion, or $6.31 per share, on net revenue of $99.6 billion. The Firm reported ROE of 10% and ROTCE of 12%. The Firm's results included a $2.4 billion decrease to net income as a result of the enactment of the Tax Cuts and Jobs Act ("TCJA"), driven by a deemed repatriation charge and adjustments to the value of the Firm's tax-oriented investments, partially offset by a benefit from the revaluation of the Firm's net deferred tax liability. For additional information related to the impact of the TCJA, refer to Note 24. Summary of 2017 results Comparisons noted in the sections below are calculated for the full year of 2017 versus the full year of 2016, unless otherwise specified. (b) The prior period ratios have been revised to conform with the current period presentation. (a) Ratios presented are calculated under the Basel III Transitional rules and represent the Collins Floor. See Capital Risk Management on pages 82-91 for additional information on Basel III. 15.5 Total net revenue increased by 4% driven by higher net interest income and investment banking fees, partially 15.9 JPMorgan Chase & Co./2017 Annual Report Management's discussion and analysis Credit card sales volume up 14% and Client investment assets of $273 billion, up 17% Average core loans up 9%; average deposits of $640 billion, up 9% • . • • • 41 . • AWM ROE 25% ROE 17% CB CIB ROE 14% CCB ROE 17% Selected business metrics for each of the Firm's four lines of business are presented below for the full year of 2017. Lines of business highlights • 14.0 (b) 13.9 12.3% (b) Diluted earnings per share • 5 58,434 55,771 Total noninterest expense $99,624 $95,668 Total net revenue Selected income statement data 6.31 Change 2017 4% (in millions, except per share data and ratios) Year ended December 31, Financial performance of JPMorgan Chase This executive overview of the MD&A highlights selected information and may not contain all of the information that is important to readers of this Annual Report. For a complete description of the trends and uncertainties, as well as the risks and critical accounting estimates affecting the Firm and its various lines of business, this Annual Report should be read in its entirety. EXECUTIVE OVERVIEW (1) 2016 6.19 2 Selected ratios and metrics 12.2% Total capital Tier 1 capital Pre-provision profit Capital ratios (a) 4 51.44 53.56 Tangible book value per share 5 $ 64.06 $ 67.04 Book value per share 13 12 Return on tangible common equity 10% 10% Return on common equity merchant processing volume up 12% Maintained #1 ranking for Global Investment Banking fees with 8.1% wallet share Investment Banking revenue up 12%; Treasury Services revenue up 15%; and Securities Services revenue up 9% Record revenue of $8.6 billion, up 15%; record net income of $3.5 billion, up 33% Average loan balances of $198 billion, up 10% Record revenue of $12.9 billion, up 7%; record net income of $2.3 billion, up 4% Average loan balances of $123 billion, up 9% 15,509 14,591 15,377 administration and commissions Asset management, 2015 6,751 10,408 5,694 5,774 5,933 Securities gains/(losses) Lending- and deposit-related fees 11,347 Principal transactions $ 7,248 $ Investment banking fees 2016 2017 (in millions) Year ended December 31, 6,448 $ 11,566 (66) 141 Mortgage fees and related income Net interest income 43,510 46,083 50,097 50,033 49,585 49,527 Noninterest revenue 3,032 3,795 3,639 Other income (a) 5,924 4,779 4,433 Card income 202 2,513 2,491 1,616 Revenue $ 99,624 $ 95,668 $ 93,543 This section provides a comparative discussion of JPMorgan Chase's Consolidated Results of Operations on a reported basis for the three-year period ended December 31, 2017, unless otherwise specified. Factors that relate primarily to a single business segment are discussed in more detail within that business segment. For a discussion of the Critical Accounting Estimates Used by the Firm that affect the Consolidated Results of Operations, see pages 138-140. Management's discussion and analysis • • On December 22, 2017, the TCJA was signed into law. The Firm's results included a $2.4 billion decrease to net income as a result of the enactment of the TCJA. For additional information related to the impact of the TCJA, see Note 24. • On January 23, 2018, the Firm announced a $20 billion, five-year comprehensive investment to help its employees and support job and economic growth in the U.S. Through these new investments, the Firm plans to develop hundreds of new branches in several new U.S. markets, increase wages and benefits for hourly U.S. employees, make increased small business and mortgage lending commitments, add approximately 4,000 jobs throughout the country, and increase philanthropic investments. • On January 29, 2018, JPMorgan Chase announced that Daniel Pinto, Chief Executive Officer ("CEO") of CIB, and Gordon Smith, CEO of CCB, have been appointed Co- Presidents and Co-Chief Operating Officers ("COO") of the Firm, effective January 30, 2018, and will continue to report to Jamie Dimon, Chairman and CEO. In addition to their current roles, Mr. Pinto and Mr. Smith will work closely with Mr. Dimon to help drive critical Firmwide opportunities. Responsibilities for the rest of the Firm's Operating Committee will remain unchanged, with its members continuing to report to Mr. Dimon. • On January 30, 2018, Amazon, Berkshire Hathaway, and JPMorgan Chase announced that they are partnering on ways to address healthcare for their U.S. employees, with the aim of improving employee satisfaction and reducing costs. Through a new independent company, the initial focus will be on technology solutions that will provide U.S. employees and their families with simplified, high-quality and transparent healthcare at a reasonable cost. • On February 21, 2018, the Firm announced its intent to pursue building a new 2.5 million square foot headquarters at its 270 Park Avenue location in New York City. The project will be subject to various approvals, and the Firm will work closely with the New York City Council and State officials to complete the project in a manner that benefits all constituencies. Once the project's approvals are granted, redevelopment and construction are expected to begin in 2019 and take approximately five years to complete. The project is not expected to have a material impact on the company's financial results. Recent events • $92 billion of credit and capital raised for U.S. government and nonprofit entities, including states, municipalities, hospitals and universities. During the second half of 2017, natural disasters caused significant disruptions to individuals and businesses, and damage to homes and communities in several regions where the Firm conducts business. The Firm continues to provide assistance to customers, clients, communities and employees who have been affected by these disasters. These events did not have a material impact on the Firm's 2017 financial results. • $1.1 trillion of capital raised for corporate clients and non-U.S. government entities • $22 billion of credit for U.S. small businesses $258 billion of credit for consumers . consumer clients during 2017: JPMorgan Chase continues to support consumers, businesses and communities around the globe. The Firm provided credit and raised capital of $2.3 trillion for wholesale and Credit provided and capital raised For a detailed discussion of results by line of business, refer to the Business Segment Results on pages 55-56. Record assets under management ("AUM") of $2.0 trillion, up 15% • $817 billion of credit for corporations 42 22 JPMorgan Chase & Co./2017 Annual Report 43 43 JPMorgan Chase & Co./2017 Annual Report Markets revenue in the first-quarter 2018 is expected to be up by mid to high single digit percentage points when compared with the prior-year quarter; actual Markets revenue results will continue to be affected by market conditions, which can be volatile. CIB • In Card, management expects the net charge-off rate to increase to approximately 3.25% in 2018. Management expects the full-year 2018 Card Services net revenue rate to be approximately 11.25%. • CCB Management expects net charge-off rates to remain relatively flat across the wholesale and consumer portfolios, with the exception of Card. Management estimates the full-year 2018 effective income tax rate to be in the 19% to 20% range, depending upon several factors, including the geographic mix of taxable income and refinements to estimates of the impacts of the TCJA. Excluding the impact of the new revenue recognition accounting standard, management expects Firmwide noninterest revenue for full-year 2018, on a managed basis, to be up approximately 7%, depending on market conditions. Management expects the new revenue recognition accounting standard to increase both noninterest revenue and expense for full-year 2018 by approximately $1.2 billion, with most of the impact in the AWM business. For additional information on the new accounting standard, see Accounting and Reporting Developments on page 141. Management expects first-quarter 2018 net interest income, on a managed basis, to be down modestly compared with the fourth quarter of 2017, driven by the impact of the TCJA and a lower day count. For full-year 2018, management expects net interest income, on a managed basis, to be in the $54 to $55 billion range, market dependent, and assuming expected core loan growth. Management expects Firmwide average core loan growth to be in the 6% to 7% range in 2018, excluding CIB loans. As a result of the change in tax rate due to the TCJA, management expects a reduction in tax-equivalent adjustments, decreasing both revenue and income tax expense, on a managed basis, by approximately $1.2 billion on an annual run-rate basis. Firmwide • JPMorgan Chase's outlook for 2018 should be viewed against the backdrop of the global and U.S. economies, financial markets activity, the geopolitical environment, the competitive environment, client and customer activity levels, and regulatory and legislative developments in the U.S. and other countries where the Firm does business. Each of these interrelated factors will affect the performance of the Firm and its lines of business. The Firm expects that it will continue to make appropriate adjustments to its businesses and operations in response to ongoing developments in the legal, regulatory, business and economic environments in which it operates. These current expectations are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. These risks and uncertainties could cause the Firm's actual results to differ materially from those set forth in such forward-looking statements. See Forward-Looking Statements on page 145 and the Risk Factors section on pages 8-26. There is no assurance that actual results for the full year of 2018 will be in line with the outlook set forth below, and the Firm does not undertake to update any forward-looking statements. 2018 outlook CONSOLIDATED RESULTS OF OPERATIONS CET1 5,593 JPMorgan Chase & Co./2017 Annual Report • a net increase in the consumer allowance, reflecting additions to the allowance for the credit card and business banking portfolios, driven by loan growth in both of these portfolios and higher loss rates in the credit card portfolio, largely offset by a reduction in the allowance for the residential real estate portfolio, predominantly driven by continued improvement in home prices and delinquencies, and the utilization of the allowance in connection with the sale of the student loan portfolio. largely offset by The allowance for loan losses decreased driven by: ⚫ a net reduction in the wholesale allowance, reflecting credit quality improvements in the Oil & Gas, Natural Gas Pipelines and Metals & Mining portfolios (compared with additions to the allowance in the prior year driven by downgrades in the same portfolios) higher consumer loans driven by higher retention of originated high-quality prime mortgages in CCB and AWM, and higher credit card loans, largely offset by the sale of the student loan portfolio, lower home equity loans and the run-off of PCI loans. higher wholesale loans driven by new originations in CB and higher loans to Private Banking clients in AWM • Securities decreased primarily reflecting net sales, maturities and paydowns of U.S. Treasuries, non-U.S. government securities and collateralized loan obligations. For additional information, see Notes 2 and 10. Loans increased reflecting: 2% For a more detailed discussion of loans and the allowance for loan losses, refer to Credit and Investment Risk Management on pages 99-120, and Notes 2, 3, 12 and 13. IIN N 54,246 112,076 2,490,972 $ 114,770 2,533,600 $ 54,392 14,131 14,159 29 2 52,330 The Firm has no commitments to issue its own stock to support any SPE transaction, and its policies require that transactions with SPES be conducted at arm's length and reflect market pricing. Consistent with this policy, no JPMorgan Chase employee is permitted to invest in SPEs with which the Firm is involved where such investment would violate the Firm's Code of Conduct. Management's discussion and analysis Beneficial interests issued by consolidated variable interest entities (“VIES”) Long-term debt Accounts payable and other liabilities Derivative payables Debt and equity instruments Trading liabilities: Short-term borrowings Federal funds purchased and securities loaned or sold under repurchase agreements For information on Goodwill and MSRs, see Note 15. 47 CCB. Deposits Liabilities December 31, (in millions) Selected Consolidated balance sheets data • increased primarily reflecting higher held-for-investment margin loans related to client-driven financing activities in Prime Services. • Accrued interest and accounts receivable Other assets increased slightly as a result of higher auto operating lease assets from growth in business volume in Total liabilities 67,729 880,989 Goodwill, MSRs and other intangible assets Premises and equipment Accrued interest and accounts receivable Loans, net of allowance for loan losses Allowance for loan losses Loans Securities Derivative receivables Other assets Debt and equity instruments 96,409 105,112 (14) 229,967 198,422 11 365,762 404,294 9 4 Total assets Federal funds sold and securities purchased under resale agreements decreased primarily due to the shift in the deployment of excess cash to deposits with banks and lower client activity in CIB. For additional information on the Firm's Liquidity Risk Management, see pages 92-97. Securities borrowed increased driven by higher demand for securities to cover short positions related to client-driven market-making activities in CIB. 917,093 (1) (13,776) (13,604) 4 894,765 930,697 (14) Cash and due from banks and deposits with banks increased primarily driven by deposit growth and a shift in the deployment of excess cash from securities purchased under resale agreements and investment securities into deposits with banks. The Firm's excess cash is placed with various central banks, predominantly Federal Reserve Banks. 289,059 (12) 64,078 56,523 6 308,052 325,321 Trading assets and trading liabilities-derivative receivables and payables decreased predominantly as a result of client-driven market-making activities in CIB Markets, which reduced foreign exchange and interest rate derivative receivables and payables, and increased equity derivative receivables, driven by market movements. For additional information, refer to Derivative contracts on pages 114-115, and Notes 2 and 5. Trading assets-debt and equity instruments increased predominantly as a result of client-driven market-making activities in CIB, primarily in Fixed Income Markets and Prime Services, partially offset by lower equity instruments in Equity Markets. For additional information, refer to Note 2. 249,958 Stockholders' equity Total liabilities and stockholders' equity Deposits increased due to: (276) (135) 98,271 (187,511) 14,642 $ (2,501) $ 20,196 $ 73,466 (10,283) (114,949) 106,980 2015 2016 2017 96 Operating activities Effect of exchange rate changes on cash Financing activities Investing activities Operating activities Net cash provided by/(used in) (in millions) Year ended December 31, Consolidated Cash Flows Analysis Net increase/(decrease) in cash and due from banks JPMorgan Chase & Co./2017 Annual Report $ 1,954 $ 3,383 $ (7,341) • In 2017, cash used reflected an increase in held-for- investment margin loans in accrued interest and accounts receivable and a decrease in trading liabilities. In the normal course of business, the Firm enters into various contractual obligations that may require future cash payments. Certain obligations are recognized on-balance sheet, while others are off-balance sheet under accounting principles generally accepted in the U.S. ("U.S. GAAP"). OFF-BALANCE SHEET ARRANGEMENTS AND CONTRACTUAL CASH OBLIGATIONS Management's discussion and analysis 49 JPMorgan Chase & Co./2017 Annual Report For a further discussion of the activities affecting the Firm's cash flows, see Consolidated Balance Sheets Analysis on pages 47-48, Capital Risk Management on pages 82-91, and Liquidity Risk Management on pages 92-97. • For all periods, cash was used for repurchases of common stock and cash dividends on common and preferred stock. •⚫ In 2015, cash used reflected lower deposits and short- term borrowings, partially offset by net proceeds from long-term borrowings. Additionally, in 2015 cash outflows reflected a decrease in securities loaned or sold under repurchase agreements. JPMorgan Chase's operating assets and liabilities support the Firm's lending and capital markets activities. These assets and liabilities can vary significantly in the normal course of business due to the amount and timing of cash flows, which are affected by client-driven and risk management activities and market conditions. The Firm believes cash flows from operations, available cash and other liquidity sources, and its capacity to generate cash through secured and unsecured sources are sufficient to meet operating liquidity needs. • In 2016, cash provided reflected higher deposits, and an increase in securities loaned or sold under repurchase agreements, and net proceeds from long term borrowings. The Firm's financing activities include acquiring customer deposits and issuing long-term debt, as well as preferred and common stock. Financing activities • In 2015, cash provided predominantly reflected lower short-term interest-earning assets, and net proceeds from lower investment securities, partially offset by cash used for net originations of loans. ⚫ In 2017, cash used primarily reflected net originations of loans and a net increase in short-term interest-earning assets, partially offset by net proceeds from paydowns, maturities, sales and purchases of investment securities. • In 2016, cash used reflected net originations of loans, an increase in short-term interest-earning assets, an increase in securities purchased under resale agreements, and the deployment of excess cash. The Firm's investing activities predominantly include originating held-for-investment loans and investing in the securities portfolio and other short-term interest-earning assets. Investing activities ⚫ In 2015, cash provided reflected decreases in trading assets and in accounts receivable, partially offset by cash used due to a decrease in accounts payable and other liabilities. • In 2016, cash provided reflected increases in accounts payable and trading liabilities, partially offset by cash used reflecting an increase in trading assets, an increase in accounts receivable from merchants and higher client receivables. • In 2017, cash provided reflected higher deposits and short-term borrowings, partially offset by a decrease in long-term borrowings. 48 Long-term debt decreased reflecting lower Federal Home Loan Bank ("FHLB") advances, partially offset by the net issuance of senior debt and the net issuance of structured notes in CIB driven by client demand. For additional information on the Firm's long-term debt activities, see Liquidity Risk Management on pages 92-97 and Note 19. For information on changes in stockholders' equity, see page 151, and on the Firm's capital actions, see Capital actions on pages 89-90. Beneficial interests issued by consolidated VIES decreased due to net maturities of credit card securitizations and the deconsolidation of the student loan securitization entities in connection with the portfolio's sale. For further information on Firm-sponsored VIES and loan securitization trusts, see Off-Balance Sheet Arrangements on pages 50-51 and Note 14 and 27; and for the sale of the student loan portfolio, see CCB segment results on pages 57-61. 50 34,443 51,802 (4) 165,666 158,916 5 1,375,179 85,886 1,443,982 $ Change 2016 2017 97. Short-term borrowings increased primarily due to higher issuance of commercial paper reflecting in part a change in the mix of funding from securities sold under repurchase agreements for CIB Markets activities. For additional information, see Liquidity Risk Management on pages 92- For more information, refer to the Liquidity Risk Management discussion on pages 92-97; and Notes 2 and 17. higher wholesale deposits largely driven by growth in client cash management activity in CIB's Securities Services business, partially offset by lower balances in AWM reflecting balance migration predominantly into the Firm's investment-related products. higher consumer deposits reflecting the continuation of strong growth from new and existing customers, and low attrition rates $ 87,428 (2) 37,777 $ 2,533,600 $ 2,490,972 2% 1 254,190 255,693 2 2,236,782 2,277,907 (4) 295,245 284,080 (33) 39,047 26,081 (1) 190,543 189,383 (23) 49,231 8% The Firm is involved with several types of off-balance sheet arrangements, including through nonconsolidated SPES, which are a type of VIE, and through lending-related financial instruments (e.g., commitments and guarantees). The Firm holds capital, as deemed appropriate, against all SPE-related transactions and related exposures, such as 23,873 25,827 higher depreciation expense from growth in auto operating lease volume in CCB Noncompensation expense increased as a result of: • • • • • in AWM. Compensation expense increased predominantly driven by investments in headcount in most businesses, including bankers and business-related support staff, and higher performance-based compensation expense, predominantly The table below provides an index of where in this Annual Report a discussion of the Firm's various off-balance sheet arrangements can be found. In addition, see Note 1 for information about the Firm's consolidation policies. 2017 compared with 2016 (b) Included FDIC-related expense of $1.5 billion, $1.3 billion and $1.2 billion for the years ended December 31, 2017, 2016 and 2015, respectively. contributions to the Firm's Foundation (a) Included Firmwide legal expense/(benefit) of $(35) million, $(317) million and $3.0 billion for the years ended December 31, 2017, 2016 and 2015, respectively. 27,425 25,792 29,264 $58,434 $55,771 $59,014 Type of off-balance sheet arrangement Special-purpose entities: variable interests and other obligations, including contingent obligations, arising from variable interests in nonconsolidated VIES Location of disclosure See Note 14 Page references 236-243 Off-balance sheet lending-related financial instruments, guarantees, and other commitments See Note 27 261-266 50 JPMorgan Chase & Co./2017 Annual Report $ Total noncompensation expense Total noninterest expense a lower legal net benefit compared to the prior year derivative transactions and lending-related commitments and guarantees. an impairment in CB on certain leased equipment, the majority of which was sold subsequent to year-end partially offset by higher FDIC-related expense, and $ Change 2016 2017 Trading assets: Securities borrowed Federal funds sold and securities purchased under resale agreements Cash and due from banks Assets December 31, (in millions) Selected Consolidated balance sheets data The following is a discussion of the significant changes between December 31, 2017 and 2016. Deposits with banks CONSOLIDATED BALANCE SHEETS AND CASH FLOWS ANALYSIS the absence in the current year of two items totaling $175 million in CCB related to liabilities from a merchant in bankruptcy and mortgage servicing reserves. Consolidated Balance Sheets Analysis 2017 compared with 2016 The effective tax rate increased in 2017 driven by: a $1.9 billion increase to income tax expense representing the impact of the enactment of the TCJA. The increase was driven by the deemed repatriation of the Firm's unremitted non-U.S. earnings and adjustments to the value of certain tax-oriented investments, partially offset by a benefit from the revaluation of the Firm's net deferred tax liability. The incremental expense resulted in a 5.4 percentage point increase to the Firm's effective tax rate partially offset by benefits resulting from the vesting of employee share- based awards related to the appreciation of the Firm's stock price upon vesting above their original grant price, and the release of a valuation allowance. For a discussion of legal expense, see Note 29. 2016 compared with 2015 JPMorgan Chase & Co./2017 Annual Report The effective tax rate in 2016 was affected by changes in the mix of income and expense subject to U.S. federal and state and local taxes, tax benefits related to the utilization of certain deferred tax assets, as well as the adoption of new accounting guidance related to employee share-based incentive payments. These tax benefits were partially offset by higher income tax expense from tax audits. The lower effective tax rate in 2015 was predominantly driven by $2.9 billion of tax benefits, which reduced the Firm's effective tax rate by 9.4 percentage points. The recognition of tax benefits in 2015 resulted from the resolution of various tax audits, as well as the release of U.S. deferred taxes associated with the restructuring of certain non-U.S. entities. 46 46 For further information, see Note 24. Tangible common equity (“TCE”), ROTCE and TBVPS are each non-GAAP financial measures. TCE represents the Firm's common stockholders' equity (i.e., total stockholders' equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRS), net of related deferred tax liabilities. ROTCE measures the Firm's net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm's TCE at period-end divided by common shares at period-end. TCE, ROTCE and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm's use of equity. The following summary table provides a reconciliation from the Firm's common stockholders' equity to TCE. Tangible common equity, ROTCE and TBVPS Management's discussion and analysis 53 (c) The amounts in this table differ from the prior-period presentation to align with CIB's Markets businesses. For further information on CIB's Markets businesses, see page 65. JPMorgan Chase & Co./2017 Annual Report (b) For a reconciliation of net interest income on a reported and managed basis, see reconciliation from the Firm's reported U.S. GAAP results to managed basis on page 52. (a) Interest includes the effect of related hedges. Taxable-equivalent amounts are used where applicable. 2.49% Average 53 (in millions, except per share and ratio data) $ Less: Goodwill Less: Other intangible assets Add: Certain Deferred tax liabilities (a)(b) Tangible common equity Return on tangible common equity Tangible book value per share Period-end Year ended December 31, Dec 31, 2017 Dec 31, 2016 Common stockholders' equity 2.59% Certain U.S. GAAP and non-GAAP financial measures are calculated as follows: Markets 6,334 5,298 46,780 $ 40,958 $ 39,322 $2,180,592 $2,101,604 $2,088,242 540,835 520,307 510,292 $1,639,757 $1,581,297 $ 1,577,950 2.36% 2.25% 2.14% 0.86 1.22 1.04 Calculation of certain U.S. GAAP and non-GAAP financial measures 229,625 $ Book value per share ("BVPS") Common stockholders' equity at period-end / Common shares at period-end Overhead ratio Total noninterest expense / Total net revenue Return on assets ("ROA") Reported net income / Total average assets Return on common equity ("ROE") Net income*/ Average common stockholders' equity Return on tangible common equity ("ROTCE") Net income* / Average tangible common equity Tangible book value per share ("TBVPS") Tangible common equity at period-end / Common shares at period-end * Represents net income applicable to common equity average interest-earning assets excluding CIB 2.85% 47,507 13% 228,122 47,288 862 2,204 3,230 183,467 $ 183,202 JPMorgan Chase Consumer Businesses Consumer & Community Banking Wholesale Businesses Corporate & Investment Bank Commercial Banking Asset & Wealth Management Banking Middle Market Banking ⚫ Asset Management Consumer & The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by management. Results of these lines of business are presented on a managed basis. For a definition of managed basis, see Explanation and Reconciliation of the Firm's use of Non-GAAP Financial Measures, on pages 52-54. Business Banking Consumer Banking/ Chase Wealth Management ⚫ Business Banking Home Lending(a) • Home Lending Production ⚫ Home Lending Servicing • Real Estate Portfolios • 855 The Firm is managed on a line of business basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. JPMorgan Chase & Co./2017 Annual Report 2017 $ 230,350 47,317 832 3,116 $ 185,317 2016 2015 47,310 922 3,212 $ 224,631 $ 215,690 47,445 1,092 2,964 $ 179,611 $ 170,117 $ ΝΑ 53.56 $ ΝΑ 51.44 12% BUSINESS SEGMENT RESULTS 13% ΝΑ NA (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. (b) Includes the effect from the revaluation of the Firm's net deferred tax liability as a result of the enactment of the TCJA. • Key performance measures The Firm considers the following to be key regulatory capital measures: Capital, risk-weighted assets ("RWA"), and capital and leverage ratios presented under Basel III Standardized and Advanced Fully Phased-In rules, and SLR calculated under Basel III Advanced Fully Phased-In rules. The Firm, as well as banking regulators, investors and analysts, use these measures to assess the Firm's regulatory capital position and to compare the Firm's regulatory capital to that of other financial services companies. For additional information on these measures, see Capital Risk Management on pages 82-91. Core loans are also considered a key performance measure. Core loans represent loans considered central to the Firm's ongoing businesses; and exclude loans classified as trading assets, runoff portfolios, discontinued portfolios and portfolios the Firm has an intent to exit. Core loans is a measure utilized by the Firm and its investors and analysts in assessing actual growth in the loan portfolio. ΝΑ 54 11.29% Card, Merchant Services & Auto (b) $ 45,207 $ 43,371 $ 37,619 $ 58,434 $ 55,771 $ 59,014 (710) (949) 639 977 462 501 267 (487) 3,233 3,567 3,617 Year ended December 31, 8,886 9,301 12,119 12,045 12,918 1,140 $103,641 $ 99,142 $ 96,633 4,004 4,519 5,278 2,881 2,934 3,327 6,885 7,453 8,605 8,478 (in millions, except ratios) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset & Wealth Management (a) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. JPMorgan Chase & Co./2017 Annual Report $ 9,165 $ 9,149 $ 9,372 Total allowance for loan losses (c) 299 249 Student 399 474 18% 17% 9,789 5,572 $ 4,494 $ 3,059 $ 9,395 $ 9,714 $ 2015 2016 2017 2015 Return on equity 2016 2017 Net income/(loss) 2015 2016 2017 Provision for credit losses Total Corporate 12,181 15,250 16,224 19,243 $ 20,423 $ 20,010 $ 18,911 When business segments join efforts to sell products and services to the Firm's clients, the participating business segments agree to share revenue from those transactions. The segment results reflect these revenue-sharing agreements. Revenue sharing The Firm periodically assesses the assumptions, methodologies and reporting classifications used for segment reporting, and further refinements may be implemented in future periods. Description of business segment reporting methodology Results of the business segments are intended to reflect each segment as if it were essentially a stand-alone business. The management reporting process that derives business segment results includes the allocation of certain income and expense items described in more detail below. The Firm also assesses the level of capital required for each line of business on at least an annual basis. (b) Formerly Card, Commerce Solutions & Auto (a) Formerly Mortgage Banking • Wealth Management • Real Estate Banking Term Lending Commercial Corporate Client Banking • . & Other Adjustments ⚫ Credit ⚫ Securities Services • Equity Markets Income Markets • Fixed Markets & Investor Services • Auto - Merchant Services ⚫ Lending Services Treasury • Investment Banking Services Credit Card • Card Funds transfer pricing 4,630 Funds transfer pricing is used to assign interest income and expense to each business segment and to transfer the primary interest rate risk and liquidity risk exposures to Treasury and CIO within Corporate. The funds transfer pricing process considers the interest rate risk, liquidity risk and regulatory requirements of a business segment as if it were operating independently. This process is overseen by senior management and reviewed by the Firm's Asset- Liability Committee ("ALCO"). 55 $ 46,485 $ 44,915 $ 43,820 $ 26,062 $ 24,905 $24,909 18,992 21,361 33,542 35,216 34,493 2015 2016 2017 2015 2016 Total noninterest expense 2017 2015 Total net revenue 2016 2017 Pre-provision profit/(loss) Corporate Total Asset & Wealth Management Commercial Banking Corporate & Investment Bank Consumer & Community Banking (in millions) Year ended December 31, The following tables summarize the business segment results for the periods indicated. Where business segments use services provided by corporate support units, or another business segment, the costs of those services are allocated to the respective business segments. The expense is generally allocated based on the actual cost and use of services provided. In contrast, certain other costs related to corporate support units, or to certain technology and operations, are not allocated to the business segments and are retained in Corporate. Expense retained in Corporate generally includes parent company costs that would not be incurred if the segments were stand-alone businesses; adjustments to align corporate support units; and other items not aligned with a particular business segment. capital. For additional information on business segment capital allocation, see Line of business equity on page 89. Expense allocation Segment Results - Managed Basis The amount of capital assigned to each business is referred to as equity. On at least an annual basis, the Firm assesses the level of capital required for each line of business as well as the assumptions and methodologies used to allocate Business segment capital allocation Debt expense and preferred stock dividend allocation As part of the funds transfer pricing process, almost all of the cost of the credit spread component of outstanding unsecured long-term debt and preferred stock dividends is allocated to the reportable business segments, while the balance of the cost is retained in Corporate. The methodology to allocate the cost of unsecured long-term debt and preferred stock dividends to the business segments is aligned with the Firm's process to allocate capital. The allocated cost of unsecured long-term debt is included in a business segment's net interest income, and net income is reduced by preferred stock dividends to arrive at a business segment's net income applicable to common equity. Management's discussion and analysis JPMorgan Chase & Co./2017 Annual Report 51,410 $ 47,292 $ 44,620 Year ended 2015 249 Obligations under co-brand programs 2,566 3,503 204 439 937 1,923 Contractual purchases and capital expenditures 1,068 754 515 19 46 174 Equity investment commitments (f) 10,115 9,877 3,757 1,844 2,750 1,526 Operating leases(e) 48,862 54,103 26,338 7,471 500 11,046 478 1,434 understanding of the Firm's results that can be tracked consistently from year-to-year and enables a comparison of the Firm's performance with other companies' U.S. GAAP financial statements. The Firm prepares its Consolidated Financial Statements using U.S. GAAP; these financial statements appear on pages 148-152. That presentation, which is referred to as "reported" basis, provides the reader with an Non-GAAP financial measures PERFORMANCE MEASURES EXPLANATION AND RECONCILIATION OF THE FIRM'S USE OF NON-GAAP FINANCIAL MEASURES AND KEY Management's discussion and analysis 51 JPMorgan Chase & Co./2017 Annual Report (f) At December 31, 2017 and 2016, included unfunded commitments of $40 million and $48 million, respectively, to third-party private equity funds, and $714 million and $1.0 billion of unfunded commitments, respectively, to other equity investments. (e) Includes noncancelable operating leases for premises and equipment used primarily for banking purposes. Excludes the benefit of noncancelable sublease rentals of $1.0 billion and $1.4 billion at December 31, 2017 and 2016, respectively. See Note 28 for more information on lease commitments. (d) Includes accrued interest and future contractual interest obligations. Excludes interest related to structured notes for which the Firm's payment obligation is based on the performance of certain benchmarks. (c) For further information, refer to unsettled reverse repurchase and securities borrowing agreements in Note 27. (b) Primarily includes dividends declared on preferred and common stock, deferred annuity contracts, pension and other postretirement employee benefit obligations, insurance liabilities and income taxes payable associated with the deemed repatriation under the TCJA. (a) Excludes structured notes on which the Firm is not obligated to return a stated amount of principal at the maturity of the notes, but is obligated to return an amount based on the performance of the structured notes. 2,086,030 $ 2,011,452 67,823 $ 100,126 $ $ 1,743,169 $ Total contractual cash obligations 114,201 146,530 31,021 10,251 15,279 89,979 Total off-balance sheet obligations 868 207 In addition to analyzing the Firm's results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a “managed" basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. The Firm's definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on a FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These financial measures allow management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding 9,248 50,722 26,497 42,664 42,664 Short-term borrowings (a) 165,666 158,916 15,981 4,958 4,198 133,779 Federal funds purchased and securities loaned or sold under repurchase agreements 6,204 $ 1,437,464 $ 1,368,866 4,810 $ 5,276 $ $ 1,421,174 $ Deposits (a) On-balance sheet obligations Total Total After 2022 2016 2017 2021-2022 2019-2020 The carrying amount of on-balance sheet obligations on the Consolidated balance sheets may differ from the minimum contractual amount of the obligations reported below. For a discussion of mortgage repurchase liabilities and other obligations, see Note 27. 2018 By remaining maturity at December 31, (in millions) Contractual cash obligations Beneficial interests issued by consolidated VIES Contractual interest payments(d) 13,636 2,544 76,859 76,859 Unsettled reverse repurchase and securities borrowing agreements (c) Off-balance sheet obligations 1,897,251 8,980 13,525 1,939,500 143,891 57,572 84,847 1,653,190 Total on-balance sheet obligations 4,573 2,080 2,146 4,726 Other(b) 288,315 260,895 116,819 43,180 63,685 37,211 Long-term debt(a) 38,927 26,036 314 9,542 income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business. Management also uses certain non-GAAP financial measures at the Firm and business-segment level, because these other non-GAAP financial measures provide information to investors about the underlying operational performance and trends of the Firm or of the particular business segment, as the case may be, and, therefore, facilitate a comparison of the Firm or the business segment with the performance of its relevant competitors. For additional information on these non-GAAP measures, see Business Segment Results on pages 55-74. Additionally, certain credit metrics and ratios disclosed by the Firm exclude PCI loans, and are therefore non-GAAP measures. For additional information on these non-GAAP measures, see Credit and Investment Risk Management on pages 99-120. 9,350 3,090 6,260 13,277 3,474 9,803 15,476 4,017 (b) 11,459 Income tax expense expense 33,792 3,090 30,702 38,010 3,474 34,536 39,917 4,017 35,900 Income before income tax 37,619 3,090 34,529 43,371 3,474 39,897 Overhead ratio 45,207 59% 56% 2016 2017 Net interest yield on Net interest yield on average CIB Markets interest-earning assets (c) assets - managed basis average interest-earning Net interest yield on Average interest-earning assets excluding CIB Markets Less: Average CIB Markets interest-earning assets(c) Average interest-earning assets Net interest income excluding CIB Markets (a) $ Less: CIB Markets net interest income(c) Net interest income managed basis (a)(b) - Year ended December 31, (in millions, except rates) The data presented below are non-GAAP financial measures due to the exclusion of markets related net interest income arising from CIB. Net interest income excluding CIB's Markets businesses In addition to reviewing net interest income on a managed basis, management also reviews net interest income excluding net interest income arising from CIB's Markets businesses to assess the performance of the Firm's lending, investing (including asset-liability management) and deposit-raising activities. This net interest income is referred to as non-markets related net interest income. CIB's Markets businesses are Fixed Income Markets and Equity Markets. Management believes that disclosure of non-markets related net interest income provides investors and analysts with another measure by which to analyze the non-markets-related business trends of the Firm and provides a comparable measure to other financial institutions that are primarily focused on lending, investing and deposit-raising activities. JPMorgan Chase & Co./2017 Annual Report 52 4 (a) Predominantly recognized in CIB and CB business segments and Corporate. (b) Included $375 million related to tax-oriented investments as a result of the enactment of the TCJA. 61% NM 63% 56% NM 58% NM 4,017 41,190 Pre-provision profit $ 6,060 2,265 $ $ 3,795 (b) $ 6,343 2,704 $ $ 3,639 Other income Managed basis Fully taxable- equivalent adjustments(a) Reported Results Managed basis Fully taxable- equivalent adjustments(a) Reported Results Managed basis equivalent adjustments(a) Reported Results (in millions, except ratios) December 31, Fully taxable- (b) At December 31, 2017, 2016 and 2015, nonaccrual loans excluded loans 90 or more days past due as follows: (1) mortgage loans insured by U.S. government agencies of $4.3 billion, $5.0 billion and $6.3 billion, respectively; and (2) student loans insured by U.S. government agencies under the Federal Family Education Loan Program ("FFELP") of zero, $263 million and $290 million, respectively. These amounts have been excluded based upon the government guarantee. 2015 2016 2017 The following summary table provides a reconciliation from the Firm's reported U.S. GAAP results to managed basis. Non-GAAP financial measures used by the Firm may not be comparable to similarly named non-GAAP financial measures used by other companies. Total noninterest revenue 49,527 2,704 52,231 96,633 3,090 93,543 99,142 3,474 95,668 103,641 4,017 99,624 Total net revenue 44,620 1,110 43,510 $ 47,292 46,083 51,410 1,313 50,097 Net interest income 52,013 1,980 1,980 $ 5,012 $ $ 3,032 50,033 51,850 2,265 49,585 1,209 (c) Net charge-offs and the net charge-off rates for the years ended December 31, 2017, 2016 and 2015, excluded $86 million, $156 million and $208 million, respectively, of write-offs in the PCI portfolio. These write-offs decreased the allowance for loan losses for PCI loans. For further information on PCI write-offs, see summary of changes in the allowance on page 118. 7,057 4,034 Total noninterest expense 26,062 24,905 24,909 Income before income tax expense 14,851 15,516 15,852 Income tax expense 5,456 5,802 6,063 Net income $ 9,395 $ 9,714 $ 9,789 Revenue by line of business Consumer & Business Banking $21,104 Home Lending 5,955 $18,659 7,361 $17,983 Card, Merchant Services & Auto 19,426 18,895 15,139 6,817 19,020 15,182 Noncompensation expense (a) Management's discussion and analysis 59 Auto (d) Excludes the impact of PCI loans. For the years ended December 31, 2017, 2016 and 2015, the net charge-off rates including the impact of PCI loans were as follows: (1) home equity of 0.14%, 0.34% and 0.45%, respectively; (2) residential mortgage of (0.01) %, 0.01% and -%, respectively; (3) Home Lending of 0.02%, 0.09% and 0.14%, respectively; and (4) total CCB of 1.12%, 0.95% and 0.99%, respectively. 3,077 2,281 Noninterest revenue 14,710 15,255 15,592 Net interest income 31,775 29,660 28,228 Total net revenue 46,485 44,915 43,820 Provision for credit losses 5,572 4,494 3,059 Noninterest expense Compensation expense 10,159 9,723 9,770 15,903 (e) At December 31, 2017, 2016 and 2015, excluded mortgage loans insured by U.S. government agencies of $6.2 billion, $7.0 billion and $8.4 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. Mortgage fees and related Net production revenue • • • • lower MSR risk management results, the absence in the current year of a gain on the sale of Visa Europe interests, lower net production revenue reflecting lower mortgage production margins and volumes, and lower mortgage servicing revenue as a result of a lower level of third-party loans serviced largely offset by • higher auto lease volume and higher card- and deposit-related fees. See Note 15 for further information regarding changes in value of the MSR asset and related hedges, and mortgage fees and related income. Noninterest expense was $26.1 billion, an increase of 5%, driven by: • • . • higher auto lease depreciation, and continued business growth partially offset by two items totaling $175 million included in the prior year related to liabilities from a merchant bankruptcy and mortgage servicing reserves. The provision for credit losses was $5.6 billion, an increase of 24%, reflecting: $445 million of higher net charge-offs, primarily in the credit card portfolio due to growth in newer vintages which, as anticipated, have higher loss rates than the more seasoned portion of the portfolio, partially offset by a decrease in net charge-offs in the residential real estate portfolio reflecting continued improvement in home prices and delinquencies, a $415 million higher addition to the allowance for credit losses related to the credit card portfolio driven by higher loss rates and loan growth, and a lower reduction in the allowance for the residential real estate portfolio predominantly driven by continued improvement in home prices and delinquencies, and a $218 million impact in connection with the sale of the student loan portfolio. The sale of the student loan portfolio during 2017 did not have a material impact on the Firm's Consolidated Financial Statements. • income details: Net interest income was $31.8 billion, up 7%, driven by higher deposit balances, deposit margin expansion, and higher loan balances in Card, partially offset by loan spread compression from higher rates, including the impact of higher funding costs in Home Lending and Auto and the impact of the sale of the student loan portfolio. Noninterest revenue was $14.7 billion, down 4%, driven by: higher new account origination costs in Card, Net income was $9.4 billion, a decrease of 3%, driven by higher noninterest expense and provision for credit losses, largely offset by higher net revenue. 636 853 769 Net mortgage servicing revenue(b) 977 1,637 1,742 Mortgage fees and related income $ 1,613 $ 2,490 $ 2,511 Financial ratios Return on equity Overhead ratio 17% 56 18% 55 18% 57 Note: In the discussion and the tables which follow, CCB presents certain financial measures which exclude the impact of PCI loans; these are non-GAAP financial measures. (a) Included operating lease depreciation expense of $2.7 billion, $1.9 billion and $1.4 billion for the years ended December 31, 2017, 2016 and 2015, respectively. (b) Included MSR risk management results of $(242) million, $217 million and $(117) million for the years ended December 31, 2017, 2016 and 2015, respectively. 57 44 Management's discussion and analysis 2017 compared with 2016 Net revenue was $46.5 billion, an increase of 3%. (f) Excludes PCI loans. The 30+ day delinquency rate for PCI loans was 10.13%, 9.82% and 11.21% at December 31, 2017, 2016 and 2015, respectively. (g) Excluded student loans insured by U.S. government agencies under FFELP of $468 million and $526 million at December 31, 2016 and 2015, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. Selected metrics As of or for the year ended December 31, $ 545.4 $ 622.2 Credit card sales volume Card, excluding Commercial Card 2.80x 2.94x 3.09x 0.98% 1.03% 1.08% MSR revenue multiple(e) (period-end) mortgage loans serviced (period-end) to third-party Ratio of MSR carrying value 6.6 6.1 6.0 (period-end) MSR carrying value 674.0 591.5 553.5 serviced (period-end) Third-party mortgage loans $ 910.1 $ 846.6 $ 495.9 $ 816.1 New accounts opened Card Services 12.33% Merchant Services Merchant processing volume $1,191.7 $1,063.4 $ 949.3 Auto Loan and lease origination volume $ 33.3 $ 35.4 $ 32.4 Average Auto operating lease assets 15.2 11.0 7.8 (a) The prior period amounts have been revised to conform with the current period presentation. (b) Users of all web and/or mobile platforms who have logged in within the past 90 days. (c) Users of all mobile platforms who have logged in within the past 90 days. (d) Firmwide mortgage origination volume was $107.6 billion, $117.4 billion and $115.2 billion for the years ended December 31, 2017, 2016 and 2015, respectively. (e) Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of loan servicing-related revenue to third-party mortgage loans serviced (average). JPMorgan Chase & Co./2017 Annual Report Net revenue rate 8.7 10.4 8.4 (in millions) (period-end) Total loans serviced $ 106.4 $ 754.1 $ 821.6 $ 916.9 volume (a) Debit and credit card sales 22,810 26,536 30,056 (in thousands) (c) Active mobile customers 39,242 43,836 46,694 (in thousands) (b) Active digital customers 5,413 5,258 5,130 58.1 60.4 61.0 CCB households (in millions) (a) Number of branches 2015 2016 2017 60 (in billions, except ratios and where otherwise noted) Business Metrics Consumer & Business Banking Average deposits $ 625.6 Deposit margin $ 103.6 97.6 $ Total mortgage origination volume(d) 70.3 59.3 57.3 36.1 $ $ 44.3 40.3 $ Correspondent 2016 compared with 2015 Retail Mortgage origination volume by Home Lending $ 6.8 218.6 $ 7.3 234.5 273.3 Client investment assets 7.3 $ volume Business banking origination $ 515.2 1.90% $ 570.8 1.81% 1.98% channel 3,434 Net income was $9.7 billion, a decrease of 1%, driven by higher provision for credit losses, predominantly offset by higher net revenue. Net interest income was $29.7 billion, up 5%, driven by higher deposit balances and higher loan balances, partially offset by deposit spread compression and an increase in the reserve for uncollectible interest and fees in Card. Noninterest revenue was $15.3 billion, down 2%, driven by higher new account origination costs and the impact of renegotiated co-brand partnership agreements in Card and lower mortgage servicing revenue predominantly as a result of a lower level of third-party loans serviced; these factors were predominantly offset by higher auto lease and card sales volume, higher card- and deposit-related fees, higher MSR risk management results and a gain on the sale of Visa Europe interests. See Note 15 for further information regarding changes in value of the MSR asset and related hedges, and mortgage fees and related income. 331 285 214 498 162 210 $ 5,256 $ 4,344 $ 4,084 Consumer & Business Banking Home equity(d) 1.03% 0.18 1.10% 0.45 1.16% 0.60 Selected balance sheet data (average) Residential mortgage (d) (0.01) 0.01 Total assets $532,756 $516,354 $472,972 Home Lending(d) 0.02 0.10 0.18 Card 2.95 2.63 3,122 2.51 3,442 285 332 563 (45) 18% 10.57% Total loans 481,632 470,486 8,176 445,858 Core loans Deposits Equity 415,167 382,608 659,885 618,337 51,000 51,000 341,881 557,645 51,000 Total net charge-offs/ (recoveries) Net charge-off/(recovery) rate (c) 257 257 253 63 184 283 (16) 14 2 47 198 4,123 10,813 Loans: 0.51 1.61 1.43 Auto 0.89 1.19 1.35 Student(s) 1.60 1.81 90+ day delinquency rate - Card 0.92 0.81 0.72 Allowance for loan losses Headcount 134,117 132,802 127,094 Consumer & Business Banking Home Lending, excluding PCI loans 796 $ 753 $ 703 1,003 1,328 1,588 Home Lending - PCI loans (c) 2,225 2,311 2,742 Card 4,884 1.80 Auto Card 1.23% 0.45 0.38 Consumer & Business Banking Home equity Residential mortgage Home Lending Card Auto Student Total loans Core loans Deposits Equity 24,875 23,431 21,894 46,398 54,545 63,261 190,242 177,010 140,294 236,640 231,555 203,555 140,024 131,165 125,881 65,395 63,573 56,487 2,880 7,623 8,763 469,814 457,347 416,580 393,598 361,316 301,700 640,219 586,637 530,938 51,000 51,000 51,000 Student NM 2.13 2.40 Total net charge-offs/(recovery) rate (d) 1.21 1.04 1.10 30+ day delinquency rate Home Lending (e)(f) 1.19% 1.57% 10,815 8,090 14 $535,310 $502,652 Net charge-offs/(recoveries) (c) Loans: Consumer & Business Banking Consumer & Business Banking 25,789 Home equity Residential mortgage Home Lending Card Auto Student 24,307 22,730 42,751 50,296 58,734 197,339 181,196 164,500 240,090 231,492 223,234 149,511 141,816 131,463 66,242 Home equity Residential mortgage Home Lending Card Auto 65,814 60,255 Student - 3,430 All other income 5,491 4,364 4,024 $552,601 Card income Total assets $ 4,084 Noninterest expense of $24.9 billion was flat, driven by: lower legal expense and branch efficiencies offset by • higher auto lease depreciation, and higher investment in marketing. The provision for credit losses was $4.5 billion, an increase of 47%, reflecting: . • a $920 million increase related to the credit card portfolio, due to a $600 million addition in the allowance for loan losses, as well as $320 million of higher net charge-offs, driven by loan growth, including growth in newer vintages which, as anticipated, have higher loss rates compared to the overall portfolio, a $450 million lower benefit related to the residential real estate portfolio, as the current year reduction in the allowance for loan losses was lower than the prior year. The reduction in both periods reflected continued improvements in home prices and lower delinquencies, and a $150 million increase related to the auto and business banking portfolio, due to additions to the allowance for loan losses and higher net charge-offs, reflecting loan growth in the portfolios. 58 JPMorgan Chase & Co./2017 Annual Report Selected metrics As of or for the year ended December 31, Selected metrics As of or for the year ended December 31, (in millions, except headcount) 2017 2016 2015 Selected balance sheet data (period-end) (in millions, except ratio data) Credit data and quality statistics Nonaccrual loans (a)(b) 2017 2016 2015 $ 4,708 $ 5,313 2,511 2,490 1,613 NM 2,437 (704) (1,643) (10) (4) - 21 24 25 1,935 2,251 2,337 4 26 39 15 16 17 2,191 2,657 3,539 442 282 (276) 12 16 NM NM $ 5,290 $ Mortgage fees and related income 2,172 2,093 2,212 commissions administration and $ 3,231 $ 3,137 Lending- and deposit-related fees $ 3,431 JPMorgan Chase & Co./2017 Annual Report Asset management, (in millions, except ratios) Revenue Year ended December 31, Selected income statement data Net revenue was $44.9 billion, an increase of 2%. Consumer & Community Banking offers services to consumers and businesses through bank branches, ATMs, online, mobile and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card, Merchant Services & Auto. Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card, Merchant Services & Auto issues credit cards to consumers and small businesses, offers payment processing services to merchants, and originates and services auto loans and leases. 2015 2016 2017 JPMorgan Chase & Co./2017 Annual Report 56 99 The following sections provide a comparative discussion of business segment results as of or for the years ended December 31, 2017, 2016 and 2015. 11% 10% 10% $ 24,441 $ 24,733 $ 24,442 3,827 5,361 $ CONSUMER & COMMUNITY BANKING 464 174,912 $ Contractual cash obligations The accompanying table summarizes, by remaining maturity, JPMorgan Chase's significant contractual cash obligations at December 31, 2017. The contractual cash obligations included in the table below reflect the minimum contractual obligation under legally enforceable contracts with terms that are both fixed and determinable. Excluded from the below table are certain liabilities with variable cash flows and/or no obligation to return a stated amount of principal at maturity. #1 YOU INVEST 89% of You Invest customers are first-time investors with Chase TOP 10 Ranked Top 10 on Fortune magazine's World's Most Admired Companies list 關 20,000 FINANCING/AFFORDABLE PROPERTIES Financing for 20,000 affordable properties for low-income individuals across the U.S. 89% مه #1 #1 #1 most visited banking portal in the U.S. • 49 million active digital customers • 33 million active mobile customers #1 U.S. multifamily lender OBD #1 in global investment banking fees for the 10th consecutive year $1T OF M&A AA #1 in U.S. retail Closing share price Market capitalization Common shares at period-end Headcount 97.62 106.94 86.29 319,780 366,301 307,295 3,275.8 3,425.3 3,561.2 256,105 252,539 243,355 (a) Results are presented in accordance with accounting principles generally accepted in the United States of America, except where otherwise noted. (b) TBVPS and ROTCE are each non-GAAP financial measures. For further discussion of these measures, refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Financial Performance Measures on pages 57-59. (c) The ratios presented are calculated under the Basel III Fully Phased-In Approach, and they are key regulatory capital measures. For further discussion, refer to "Capital Risk Management" on pages 85-94. JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan's capabilities can be found at jpmorgan.com and about Chase's capabilities at chase.com. Information about JPMorgan Chase & Co. is available at jpmorganchase.com. #1 deposit growth Advisor on more than $1 trillion of announced M&A transactions FIRST For JPMorgan Chase, all things being equal (which they are not), the new lower tax rates added $3.7 billion to net income. For the long term, we expect that some or eventually most of that increase will be erased as companies compete for customers on products, capabilities and prices. However, we did take this opportunity in the short term to massively increase our investments in technology, new branches and bankers, salaries (we now pay a minimum of $31,000 a year for full time entry-level jobs in the United States), philanthropy and lending (specifically in lower income neighborhoods). 3 Earnings, Diluted Earnings per share and Return on Tangible Common Equity 2004-2018 ($ in billions, except per share and ratio data) 24% 22% $21.3 $19.0 $17.9 In last year's letter, we emphasized how important a competitive global tax system is for America. Over the last 20 years, as the world reduced its tax rates, America did not. Our previous tax code was increasingly uncompetitive, overly complex, and loaded with special interest provisions that created winners and losers. This drove down capital investment in the United States, which reduced domestic productivity and wage growth. The new tax code establishes a business tax rate that will make the United States competitive around the world and frees U.S. companies to bring back profits earned overseas. The cumulative effect of capital retained and reinvested over many years in the United States will help cultivate strong businesses and ultimately create jobs and increase wages. $17.4 $32.5 Adjusted net income¹ $26.9 $9.00 $24.4 $24.7 $24.4 $21.7 $6.19 $6.00 15% 2018 was another strong year for JPMorgan Chase, with the firm generating record revenue and net income, even without the impact of tax reform. We earned $32.5 billion in net income on revenue of $111.5 billion, reflecting strong underlying performance across our businesses. Adjusting for the enactment of the Tax Cuts and Jobs Act, we now have delivered record results in eight of the last nine years, and we have confidence that we will continue to deliver in the future. Each line of business grew revenue and net income for the year while continuing to make significant investments in products, people and technology. We grew core loans by 7%, increased deposits in total by 3% and generally grew market share across our businesses, all while maintaining credit discipline and a fortress balance sheet. In total, we extended credit and raised capital of $2.5 trillion for businesses, institutional clients and U.S. customers. AdvancingCities initiative to support job and wage growth in communities most in need of capital. While it is too soon to assess the impact of these efforts, we're seeing terrific results so far. ¹Represents managed revenue. U.S. BANK WITH DIGITAL COIN First U.S. bank with a digital coin 晶示。 $500M ADVANCINGCITIES INITIATIVE $500 million AdvancingCities initiative to create economic opportunity in cities around the world 83% RANKED IN TOP TWO QUARTILES 83% of long-term mutual fund assets under management ranked in the top two quartiles over the 10-year period 10% WAGE INCREASE 10% wage increase, on average, to $15-$18 per hour for 22,000 employees Dear Fellow Shareholders, Once again, I begin this annual letter to shareholders with a sense of pride about our company and our hundreds of thousands of employees around the world. As I look back on the last decade – a period of profound political and economic change – it is remarkable how much we have accomplished, not only in terms of financial performance but in our steadfast dedication to help clients, communities and countries all around the world. In 2018, we continued to accelerate investments in products, services and technology. For example, for the first time in nearly a decade, we extended our presence in several states with new Chase branches (we plan to open another 400 new branches in the next few years). In addition, we started a new digital investing platform: You Invest; we launched our partnership with Amazon and Berkshire Hathaway in healthcare; we broadened our commitment to create opportunities for jobs and prosperity and reduce the wealth gap for black Americans with Advancing Black Pathways (announced in February 2019); and we launched our 2 Jamie Dimon, Chairman and Chief Executive Officer 254,190 $15.4 255,693 229,625 39,897 Provision for credit losses 4,871 5,290 5,361 Net income $ 32,474 $ 41,190 24,441 Per common share data Net income per share: Basic Diluted Cash dividends declared Book value Tangible book value (TBVPS)(b) 9.04 6.35 24,733 45,635 Pre-provision profit 56,672 went on the Move ANNUAL REPORT 2018 RETT SAPPHIRE BANKING Women on the Move J.P.Morgan JPMORGAN CHASE & Co. Financial Highlights As of or for the year ended December 31, (in millions, except per share, ratio data and headcount) Reported basis (a) Total net revenue 2018 2017 2016 Total noninterest expense $ 109,029 63,394 $ 100,705 96,569 59.515 6.24 9.00 6.31 6.19 13.9 Total capital ratio (c) 15.5 15.7 15.2 Selected balance sheet data (period-end) Loans $ 984,554 Total assets Deposits Common stockholders' equity Total stockholders' equity Market data 2,622,532 $ 930,697 2,533,600 $ 894,765 2,490,972 1,470,666 1,443,982 1,375,179 230,447 13.8 256,515 13.7 12.2 2.72 2.12 1.88 70.35 67.04 64.06 56.33 53.56 51.44 Selected ratios Return on common equity 13% 10% 10% Return on tangible common equity (ROTCE)(b) 17 12 13 Common equity Tier 1 capital ratio (c) 12.0 12.1 Tier 1 capital ratio (c) 15% 228,122 10% 3.1% 76.3% JPMorgan Chase & Co. S&P 500 Index S&P Financials Index 9.4% 268.0% 7.8% 196.8% 2.4% 40.5% (6.6)% 13.6% 4.7% 136.4% 14.5% (13.0)% 8.1% 10.9% These charts show actual returns of the stock, with dividends reinvested, for heritage shareholders of Bank One and JPMorgan Chase & Co. vs. the Standard & Poor's 500 Index (S&P 500 Index) and the Standard & Poor's Financials Index (S&P Financials Index). 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. While we don't run the company worrying about the stock price in the short run, in the long run our stock price is a measure of the progress we have made over the years. This progress is a function of continual investments, in good and bad times, to build our capabilities - our people, systems and products. These important investments drive the future prospects of our company and position it to grow and prosper for decades. Whether looking back over five years, 10 years or since the JPMorgan Chase/Bank One merger (approximately 14 years ago), our stock has significantly outperformed the Standard & Poor's 500 Index and the Standard & Poor's Financials Index. And this growth came during a time of unprecedented challenges for banks – both the Great Recession and the extraordinarily difficult legal, regulatory and political environment that followed. JPMorgan Chase stock is owned by large institutions, pension plans, mutual funds and directly by individual investors. However, it is important to remember that in almost all cases, the ultimate beneficiaries are individuals in our communities. Well over 100 million people in the United States own stock, and a large percentage of these individuals, in one way or another, own JPMorgan Chase stock. Many of these people are veterans, teachers, police officers, firefighters, retirees, or those saving for a home, school or retirement. Your management team goes to work every day recognizing the enormous responsibility that we have to perform for our shareholders. In the first section of this letter, I try to give a comprehensive understanding of how we run our company, including how we think about building shareholder value for the long run. In that section, I highlight our strong belief that building shareholder value can only be done in conjunction with taking care of employees, customers and communities. This is completely different from the commentary often expressed about the sweeping ills of naked capitalism and institutions only caring about shareholder value. In the second section of this letter, I comment on important forward-looking issues. While we remain optimistic about the long-term growth of the United States and the world, the near-term economic and political backdrop is increasingly complex and fraught with risks – both known and unknown. And we face a future with less overall confidence in virtually all institutions, from corporations to governments to the media. The extremely volatile global markets in the fourth quarter of 2018 might be a harbinger of things to come - creating both risks for our company and opportunities to serve our clients. The third section of this letter is about public policy, specifically American public policy, which is a major concern for our country and, therefore, our company. Again, I try to give a comprehensive, multi-year overview of what I see as some of our problems and suggest a few ways they can be addressed. One consistent theme is completely clear: Businesses, governments and communities need to work as partners, collaboratively and constructively, to analyze and solve problems and help strengthen the economy for everyone's benefit. (4.4)% 8.5% 13.1% 11.2% 638.9% S&P Financials Index S&P 500 Index 4.6% 245.5% Tangible book value over time captures the company's use of capital, balance sheet and profitability. In this chart, we are looking at heritage Bank One shareholders and JPMorgan Chase & Co. shareholders. The chart shows the increase in tangible book value per share; it is an after-tax number that assumes all dividends were retained vs. the Standard & Poor's 500 Index (S&P 500 Index), which is a pre-tax number that includes reinvested dividends. On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. In the last five years, we have bought back almost $55 billion in stock or approximately 660 million shares, which is nearly 20% of the company's common shares outstanding. In prior letters, I explained why buying back our stock at tangible book value per share was a no-brainer. Seven years ago, we offered an example of this: If we bought back a large block of stock at tangible book value, earnings and tangible book value per share would be substantially higher just four years later than without the buyback. While we prefer buying back our stock at tangible book value, we think it makes sense to do so even at or above two times tangible book value for reasons similar to those we've expressed in the past. If we buy back a big block of stock this year, we would expect (using analysts' earnings 5 estimates) earnings per share in five years to be 2%-3% higher and tangible book value to be virtually unchanged. We want to remind our shareholders that we much prefer to use our capital to grow than to buy back stock. I discuss stock buybacks later in this letter. Stock total return analysis Performance since becoming CEO of Bank One (3/27/2000-12/31/2018)¹ Compounded annual gain Overall gain Performance since the Bank One and JPMorgan Chase & Co. merger (7/1/2004-12/31/2018) Compounded annual gain Overall gain Performance for the period ended December 31, 2018 Compounded annual gain/(loss) One year Five years Ten years Bank One 7 Page 10 1. First and foremost, we look at our business from the point of view of the customer. We have to remind ourselves that responsible banking is good and safe banking. We believe in good regulation - both to help America grow and improve financial stability. Page 29 Page 31 4. We believe stock buybacks are an essential part of proper capital allocation but secondary to long-term investing. Page 33 5. On the importance of the cloud and artificial intelligence, we are all in. Page 34 6. We remain devoted and diligent to protect privacy and stay cyber safe - we will do what it takes. Page 35 7. We know there are risks on the horizon that will eventually demand our attention. Page 36 8. - We are prepared for – though we are not predicting – a recession. - Page 40 $14.4 3. 196.8% 2. We need to continue to restore trust in the strength of the U.S. banking system and global systemically important financial institutions. Page 10 2. We endeavor to be the best at anything and everything we do. Page 15 3. We will maintain a fortress balance sheet – and fortress financial principles. Page 16 4. We lift up our communities. Page 18 5. We take care of our employees. Page 22 6. We always strive to learn more about management and leadership. Page 24 7. We do not worry about some issues. Page 25 II. Comments on Current Critical Issues Page 26 1. Page 26 7.8% I. JPMorgan Chase Principles and Strategies 2009 2008 Diluted earnings per share 2010 2011 2012 2013 Return on tangible common equity (ROTCE) 2014 2015 2016 2017 2018 1 Adjusted results, a non-GAAP financial measure, exclude a $2.4 billion decrease to net income, for 2017, as a result of the enactment of the Tax Cuts and Jobs Act. Tangible Book Value and Average Stock Price per Share 2004-2018 High: $119.33 ✈ $110.72 $92.01 $63.83 $65.62 $58.17 $51.88 $47.75 $43.93 $56.33 2007 $38.70 Net income 2005 $5.19 12.4% 442.3% $5.29 10% $11.7 $4.48 $4.34 15% 15% 11% 13% $6.31 17% Adjusted ROTCE¹ was 13.6%, for 2017 13% 13% 12% $4.00 $4.33 6% $8.5 $3.96 $2.35 $4.50 $155.7||||||│ 2004 2006 $39.83 Low: $91.11 $40.36 $39.36 As you know, we believe tangible book value per share is a good measure of the value we have created for our shareholders. If our asset and liability values are appropriate - and we believe they are - and if we can continue to deploy this capital profitably, we think we can continue to exceed 15% return on tangible equity for the next several years (and potentially at or above 17% in the near term), assuming there is not a significant downturn. If we can earn these types of returns, our company should ultimately be worth considerably more than tangible book value. The chart on the bottom of the opposite page shows that tangible book value "anchors" the stock price. Bank One/JPMorgan Chase & Co. tangible book value per share performance vs. S&P 500 Index Performance since becoming CEO of Bank One (3/27/2000-12/31/2018)¹ Compounded annual gain Overall gain Performance since the Bank One and JPMorgan Chase & Co. merger Compounded annual gain Overall gain Bank One (A) S&P 500 Index (B) Relative Results (A) - (B) 11.6% 615.8% 4.7% 136.4% 6.9% 479.4% JPMorgan Chase & Co. (A) S&P 500 Index (B) Relative Results (A) - (B) Average stock price ■Tangible book value (7/1/2004-12/31/2018) 2017 $51.44 2018 $53.56 $36.07 $35.49 $48.13 $44.60 $40.72 $38.68 $33.62 $39.22 $30.12 $15.35 $16.45 $18.88 $21.96 52.52▬▬▬▬▬▬▬▬▬▬▬▬ 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 $27.09 20,918 Total noninterest expense 19,407 9,876 Noncompensation expense 9,540 9,576 19,116 9,531 10,215 10,703 Income before income tax 15,661 4,846 $ 10,813 $ 10,815 15,590 15,295 Income tax expense 3,817 4,482 Net income(a) $ 11,773 Compensation expense 66 66 expense Noninterest expense (175) (60) Lending- and deposit-related fees 563 1,497 1,531 1,581 Asset management, administration and commissions 4,488 4,207 All other income (45) 1,239 Noninterest revenue 26,968 24,539 Net interest income 9,480 Total net revenue(a)(b) 36,448 10,118 34,657 4,062 1,169 24,449 10,891 35,340 Provision for credit losses 572 (a) The full year 2017 results reflect the impact of the enactment of the TCJA including a decrease to net revenue of $259 million and a benefit to net income of $141 million. For additional information related to the impact of the TCJA, refer to Note 24. (373) Selected income statement data 3,643 1,298 1,429 1,208 12,982 12,453 10,925 Fixed Income Markets 12,706 12,812 15,259 Equity Markets 6,888 5,703 5,740 Securities Services Credit Adjustments & Other(a) Total Markets & Investor Services 4,245 3,917 3,591 (228) 11,089 4,172 4,697 $ 6,074 $ 6,852 Year ended December 31, (in millions, except ratios) Financial ratios Return on equity 2018 2017 2016 16% 14% 16% Overhead ratio (b) Included tax-equivalent adjustments, predominantly due to income tax credits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; and tax-exempt income from municipal bonds of $1.7 billion, $2.4 billion and $2.0 billion for the years ended December 31, 2018, 2017 and 2016, respectively. 57 54 Compensation expense as percentage of total net revenue 28 28 27 Revenue by business Investment Banking Treasury Services Lending Total Banking $ 6,987 56 10,873 Deposit margin Principal transactions $ 97.6 $ 103.6 Total loans serviced (period-end) $ 789.8 $ 816.1 $ 846.6 Third-party mortgage loans serviced (period-end) 519.6 553.5 591.5 MSR carrying value (period-end) 6.1 6.0 6.1 Ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) 1.17% 79.4 $ origination volume(d) Total mortgage 23,466 Consumer & Business Banking Average deposits $ 656.5 $ 2.38% 625.6 $ 570.8 1.98% 1.81% Business banking origination volume $ Client investment assets 6.7 $ 282.5 1.08% 7.3 $ 273.3 Home Lending Mortgage origination volume by channel Retail $ Correspondent 38.3 $ 41.1 40.3 $ 57.3 44.3 59.3 7.3 234.5 12,271 1.03% 3.34x 15.2 11.0 (a) The prior period amounts have been revised to conform with the current period presentation. (b) Users of all web and/or mobile platforms who have logged in within the past 90 days. (c) Users of all mobile platforms who have logged in within the past 90 days. (d) Firmwide mortgage origination volume was $86.9 billion, $107.6 billion and $117.4 billion for the years ended December 31, 2018, 2017 and 2016, respectively. (e) Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of loan servicing-related revenue to third-party mortgage loans serviced (average). 65 Management's discussion and analysis CORPORATE & INVESTMENT BANK The Corporate & Investment Bank, which consists of Banking and Markets & Investor Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Investor Services is a global market-maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Investor Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. Effective January 1, 2018, the Firm adopted several new accounting standards; the guidance which had the most significant impact on the CIB segment results was revenue recognition, and recognition and measurement of financial assets. The revenue recognition guidance was applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. Selected income statement data Year ended December 31, 2018 2017 2016 (in millions) Revenue Investment banking fees $ 7,473 $ 7,356 $ 6,548 18.8 Average Auto operating lease assets $ 35.4 $ 31.8 $ 33.3 3.09x 2.94x Card, excluding Commercial Card Credit card sales volume 692.4 $ 622.2 545.4 New accounts opened (in millions) Card Services MSR revenue multiple (e) Net revenue rate 8.4 10.4 11.27% 10.57% 11.29% Merchant Services Merchant processing volume $ 1,366.1 $ 1,191.7 $ 1,063.4 Auto Loan and lease origination volume 7.8 22,204 7,473 Total net revenue Core loans Equity 70,000 120,560 113,006 70,000 114,894 114,455 Total allowance for credit losses 1,953 2,106 2,221 Net charge-off/(recovery) 64,000 rate (b) 0.08% 0.07% 0.15% Headcount (b) 54,480 51,181 48,748 Allowance for loan losses to period-end loans 801 727 754 related commitments receivables 60,552 56,466 63,387 Allowance for credit losses: Loans: Allowance for loan Loans retained(a) 114,417 108,368 (a) Loans retained includes credit portfolio loans, loans held by 111,082 1,199 1,379 1,420 Loans held-for-sale and Allowance for lending- loans at fair value Total loans 6,412 120,829 4,995 113,363 3,812 losses 878 consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for-investment loans and overdrafts. (b) During the third quarter of 2018 approximately 1,200 employees transferred from CCB to CIB as part of the reorganization of the Commercial Card business. 0.93 Year ended December 31, 2018 2017 2016 $ Debt underwriting (a) 2,509 $ 1,684 3,280 2,150 $ 1,468 2,110 1,213 3,738 3,225 Total investment banking fees (a) Includes loan syndications. $ 821.6 $ 7,356 $ 6,548 68 JPMorgan Chase & Co./2018 Form 10-K Tangible common equity, ROTCE and TBVPS Equity underwriting (in millions) Advisory Investment banking fees (c) Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB's allowance coverage ratio. 1.27 1.27 Allowance for loan losses to period-end loans retained, excluding trade finance and conduits(c) 1.24 1.92 1.86 Allowance for loan losses to retained nonaccrual loans 271 170 304 Nonaccrual loans to total period-end loans 0.47 0.72 0.50 (a) Allowance for loan losses of $174 million, $316 million and $113 million were held against these nonaccrual loans at December 31, 2018, 2017 and 2016, respectively. (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. retained(a) 1,027 780 assets Selected balance sheet data (period-end) Selected metrics As of or for the year ended December 31, 2018 2017 2016 (in millions, except ratios) Credit data and quality statistics 2018 2017 2016 Assets $903,051 $ 826,384 $803,511 Net charge-offs/ (recoveries) $ 93 $ 71 $ 168 Loans: Nonperforming assets: Loans retained(a) 129,389 108,765 (in millions, except headcount) As of or for the year ended December 31, Selected metrics Management's discussion and analysis $36,448 $34,657 $35,340 (a) Consists primarily of credit valuation adjustments ("CVA") managed centrally within CIB and funding valuation adjustments ("FVA") on derivatives. Results are primarily reported in principal transactions revenue. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets. For additional information, refer to Notes 2, 3 and 23. 2018 compared with 2017 Net income was $11.8 billion, up 9%. Net revenue was $36.4 billion, up 5%. Banking revenue was $13.0 billion, up 4%. Investment Banking revenue was $7.0 billion, up 2% compared to a strong prior year, predominantly driven by higher advisory and equity underwriting fees, predominantly offset by lower debt underwriting fees. The Firm maintained its #1 ranking for Global Investment Banking fees with overall share gains, according to Dealogic. Advisory fees were $2.5 billion, up 17%, driven by a higher number of large completed transactions. Equity underwriting fees were $1.7 billion, up 15% driven by a higher share of fees reflecting strong performance across products. Debt underwriting fees were $3.3 billion, down 12%, compared to a strong prior year, primarily driven by declines in industry-wide fee levels. Treasury Services revenue was $4.7 billion, up 13%, driven by the impact of higher interest rates and growth in operating deposits as well as higher fees on increased payments volume. Lending revenue was $1.3 billion, down JPMorgan Chase & Co./2018 Form 10-K 9%, driven by lower net interest income primarily reflecting a change in the portfolio mix and overall spread compression, and higher gains in the prior year on securities received from restructurings. 111,872 Markets & Investor Services revenue was $23.5 billion, up 6%. The results included a reduction of approximately $620 million in tax-equivalent adjustments as a result of the TCJA, and approximately $500 million of fair value gains in the first quarter of 2018 related to the adoption of the new recognition and measurement accounting guidance for certain equity investments previously held at cost. Prior year results included a reduction of $259 million resulting from the enactment of the TCJA. Fixed Income Markets revenue was $12.7 billion, down 1%. Excluding the impact of the TCJA and fair value gains mentioned above, Fixed Income Markets revenue was down 2%. Rates and Credit revenue declined reflecting challenging market conditions in the fourth quarter of 2018 while lower revenue in Fixed Income Financing was driven by compressed margins. This decline was predominantly offset by strong performance including higher client activity in Currencies & Emerging Markets, and higher Commodities revenue compared to a challenging prior year. Equity Markets revenue was $6.9 billion, up 21%, or up 18% excluding the fair value loss of $143 million on a margin loan to a single client in the prior year, driven by strength across derivatives, prime brokerage and cash equities, reflecting strong client activity. Securities Services revenue was $4.2 billion, up 8%, driven by fee growth, higher interest rates and operating deposit growth partially offset by the impact of a business exit. Credit Adjustments & Other was a loss of $373 million, largely driven by higher funding spreads on derivatives. 2017 compared with 2016 Net income was $10.8 billion, flat compared with the prior year, reflecting lower net revenue and higher noninterest expense, offset by a lower provision for credit losses, and a tax benefit resulting from the vesting of employee share- based awards. The current year included a $141 million benefit to net income as a result of the enactment of the TCJA. Net revenue was $34.7 billion, down 2%. Banking revenue was $12.5 billion, up 14% compared with the prior year. Investment banking revenue was $6.9 billion, up 13% from the prior year, driven by higher debt and equity underwriting fees. The Firm maintained its #1 ranking for Global Investment Banking fees, according to Dealogic. Debt underwriting fees were $3.7 billion, up 16% driven by a higher share of fees and an overall increase in industry-wide fees; the Firm maintained its #1 ranking globally in fees across high-grade, high-yield, and loan products. Equity underwriting fees were $1.5 billion, up 21% driven by growth in industry-wide issuance including a strong IPO market; the Firm ranked #2 in equity underwriting fees globally. Advisory fees were $2.2 billion, up 2%; the Firm maintained its #2 ranking for M&A. Treasury Services revenue was $4.2 billion, up 15%, driven by the impact of higher interest rates and growth in operating deposits. Lending revenue was $1.4 billion, up 18% from the prior year, reflecting lower fair value losses on hedges of accrual loans. Markets & Investor Services revenue was $22.2 billion, down 9% from the prior year. Fixed Income Markets revenue was $12.8 billion, down 16%, as lower revenue across products was driven by sustained low volatility, tighter credit spreads, and the impact from the TCJA on tax- oriented investments of $259 million, against a strong prior year. Equity Markets revenue was $5.7 billion, down 1% from the prior year, and included a fair value loss of $143 million on a margin loan to a single client. Excluding the fair value loss, Equity Markets revenue was higher driven by higher revenue in Prime Services and cash equities, partially offset by lower revenue in derivatives. Securities Services revenue was $3.9 billion, up 9%, driven by the impact of higher interest rates and deposit growth, as well as higher asset-based fees driven by higher market levels. Credit Adjustments & Other was a loss of $228 million, driven by valuation adjustments. The provision for credit losses was a benefit of $45 million, which included a net reduction in the allowance for credit losses driven by the Oil & Gas and Metals & Mining portfolios partially offset by a net increase in the allowance for credit losses for a single client. The prior year was an expense of $563 million, which included an addition to the allowance for credit losses driven by the Oil & Gas and Metals & Mining portfolios. Noninterest expense was $19.4 billion, up 2% compared with the prior year. JPMorgan Chase & Co./2018 Form 10-K 67 10 The provision for credit losses was a benefit of $60 million, driven by a reduction in the allowance for credit losses in the first quarter of 2018 related to a single name in the Oil & Gas portfolio, predominantly offset by other net portfolio activity, which includes additions to the allowance for credit losses from select client downgrades. The prior year was a benefit of $45 million primarily driven by a net reduction in the allowance for credit losses in the Oil & Gas and Metals & Mining portfolios partially offset by a net increase in the allowance for credit losses for a single client. Noninterest expense was $20.9 billion, up 8%, predominantly driven by investments in technology and bankers, higher performance-related compensation expense, volume-related transaction costs, and legal expense. Nonaccrual loans: Loans held-for-sale and loans at fair value 663 812 576 (average) Derivative receivables 60 130 223 Assets $ 922,758 Total nonaccrual loans $ 857,060 $ 815,321 Assets acquired in loan satisfactions 57 85 79 instruments 349,169 342,124 300,606 Total nonperforming Trading assets-derivative Trading assets-debt and equity 24,415 Selected balance sheet data 220 13,050 4,321 3,781 Nonaccrual loans retained(a) 443 812 467 Total loans 142,439 109 113,086 Nonaccrual loans held- Core loans 142,122 112,754 115,243 Equity 70,000 70,000 64,000 for-sale and loans at fair value 115,653 $ 1,016.9 $ 916.9 $ Tangible common equity ("TCE”), ROTCE and TBVPS are each non-GAAP financial measures. TCE represents the Firm's common stockholders' equity (i.e., total stockholders' equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRS), net of related deferred tax liabilities. ROTCE measures the Firm's net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm's TCE at period-end divided by common shares at period-end. TCE, ROTCE and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm's use of equity. The following summary table provides a reconciliation from the Firm's common stockholders' equity to TCE. 30,056 $ 3,431 Lending- and deposit-related fees $ 3,624 Revenue 62 62 Year ended December 31, (in millions, except ratios) Selected income statement data Consumer & Community Banking offers services to consumers and businesses through bank branches, ATMs, digital (including online and mobile) and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card, Merchant Services & Auto. Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card, Merchant Services & Auto issues credit cards to consumers and small businesses, offers payment processing services to merchants, and originates and services auto loans and leases. CONSUMER & COMMUNITY BANKING 2016 2017 2018 Management's discussion and analysis 61 JPMorgan Chase & Co./2018 Form 10-K The following sections provide a comparative discussion of the Firms results by segment as of or for the years ended December 31, 2018, 2017 and 2016. 10% $ 3,231 Asset management, administration and commissions 14,710 16,260 Noninterest revenue 3,077 3,430 4,428 All other income 4,364 10% 4,024 Card income 2,490 1,613 1,252 Mortgage fees and related income 2,093 2,212 2,402 4,554 13% NM 24,733 $111,534 (487) $ $ (128) $ 1,140 $ 12,822 9,255 3,567 26 2,251 24% 2,337 25% 10,218 3,617 39 53 2,853 31% $104,722 $ 14,076 $ 13,835 10,353 3,723 2017 2018 2016 Total Corporate 2017 2018 2016 2017 2016 15,255 $100,043 501 24,441 32,474 (704) (1,643) NM 5,361 5,290 4,871 (4) 902 (1,030) (4) (1,241) NM 45,207 48,140 (949) 639 56,672 59,515 63,394 462 43,371 2018 Net interest income Total net revenue 26,536 Overhead ratio Return on equity Financial ratios $ 2,490 $ 1,613 $ 1,252 Mortgage fees and related income 1,637 977 984 revenue(c) Net mortgage servicing 853 636 268 Net production revenue income details: 28% 53 17% 18% 56 Noninterest revenue was $16.3 billion, up 11%, driven by: higher rates driving loan spread compression in Home Lending and Auto. partially offset by CBB, as well as margin expansion and higher loan balances in Card, higher deposit margins and growth in deposit balances in Net interest income was $35.8 billion, up 13%, driven by: Net revenue was $52.1 billion, an increase of 12%. Net income was $14.9 billion, an increase of 58%. Mortgage fees and related 2018 compared with 2017 • . JPMorgan Chase & Co./2018 Form 10-K (c) Included MSR risk management results of $(111) million, $(242) million and $217 million for the years ended December 31, 2018, 2017 and 2016, respectively. (b) Included operating lease depreciation expense of $3.4 billion, $2.7 billion and $1.9 billion for the years ended December 31, 2018, 2017 and 2016, respectively. (a) Effective in the first quarter of 2018, certain operations staff were transferred from CCB to CB. The prior period amounts have been revised to conform with the current period presentation. For a further discussion of this transfer, refer to CB segment results on page 71. Note: In the discussion and the tables which follow, CCB presents certain financial measures which exclude the impact of PCI loans; these are non-GAAP financial measures. 55 • 7,361 18,895 $18,659 $21,104 5,955 19,426 Total noninterest expense 15,208 15,929 17,301 Noncompensation expense (a)(b) 9,697 10,133 10,534 27,835 Compensation expense (a) 4,494 5,572 4,753 Provision for credit losses 44,915 46,485 52,079 29,660 Noninterest expense 35,819 26,062 Income before income tax 5,484 21,790 Card, Merchant Services & Auto Home Lending $24,805 Consumer & Business Banking Revenue by line of business $ 9,714 $ 9,395 24,905 $14,852 5,802 5,456 4,639 Income tax expense 15,516 14,851 19,491 expense Net income • Asset & Wealth Management 16% Consumer & Business Banking Asset & Wealth Management Commercial Banking Corporate & Investment Bank Wholesale Businesses JPMorgan Chase The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by the Firm's Operating Committee. Segment results are presented on a managed basis. For a definition of managed basis, refer to Explanation and Reconciliation of the Firm's use of Non- GAAP Financial Measures and Key Performance Measures, on pages 57-59. Consumer & Community Banking Consumer Businesses The Firm is managed on a line of business basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. BUSINESS SEGMENT RESULTS Management's discussion and analysis 59 JPMorgan Chase & Co./2018 Form 10-K Core loans is also considered a key performance measure. Core loans represents loans considered central to the Firm's ongoing businesses, and excludes loans classified as trading assets, runoff portfolios, discontinued portfolios and portfolios the Firm has an intent to exit. Core loans is a measure utilized by the Firm and its investors and analysts in assessing actual growth in the loan portfolio. For additional information on these measures, refer to Capital Risk Management on pages 85-94. The Firm, as well as banking regulators, investors and analysts, use these measures to assess the Firm's regulatory capital position and to compare the Firm's regulatory capital to that of other financial services companies. • Consumer Banking/ Chase Wealth Management • - Merchant Services - Credit Card Income Fixed • Investment Banking Services • Card Management SLR calculated under Basel III Advanced Fully Phased-In rules. ⚫ Asset Markets & Investor Services Banking Card, Merchant Services & Auto Home Lending Home Lending Servicing Lending Production • Home Business Middle Market Banking Capital, risk-weighted assets ("RWA"), and capital and leverage ratios presented under Basel III Standardized and Advanced Fully Phased-In rules, and The Firm considers the following to be key regulatory capital measures: Key performance measures 47,471 230,447 $ $ 2017 2018 Dec 31, 2017 Dec 31, 2018 Year ended December 31, 748 Average Tangible book value per share Return on tangible common equity Tangible common equity Add: Certain deferred tax liabilities (a)(b) Less: Other intangible assets Less: Goodwill Common stockholders' equity (in millions, except per share and ratio data) Period-end • Treasury Services 229,625 47,507 855 2,280 2,204 184,508 $ 183,467 47,491 807 2,231 $ 183,155 (b) Amounts presented for December 31, 2017 and later periods include the effect from revaluation of the Firm's net deferred tax liability as a result of the TCJA. (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. • ΝΑ NA ΝΑ 13% 12% $ 229,222 17% ΝΑ 56.33 $ $ $ 185,317 $ 179,611 3,212 47,310 922 832 3,116 2016 $ 224,631 $ 230,350 47,317 ΝΑ 53.56 Year ended December 31, (in millions, except ratios) Total net revenue Total noninterest expense Pre-provision profit/(loss) Provision for credit losses Net income/(loss) Return on equity ("ROE") Markets • Wealth Management (45) (60) 4,494 5,572 4,753 Provision for credit losses 4,519 5,278 5,673 2,934 3,327 3,386 $ 9,059 $ 8,605 $ 7,453 2016 2017 2018 2016 $ 35,340 19,116 16,224 563 129 (276) 282 17% 20% 16% 2,657 3,539 4,237 10,815 10,813 14% $ 34,657 19,407 15,250 16% 17% 28% Return on equity ("ROE") 11,773 9,714 9,395 14,852 Net income/(loss) 18% 15,530 20,010 20,423 As part of the funds transfer pricing process, almost all of the cost of the credit spread component of outstanding unsecured long-term debt and preferred stock dividends is allocated to the reportable business segments, while the balance of the cost is retained in Corporate. The methodology to allocate the cost of unsecured long-term debt and preferred stock dividends to the business segments is aligned with the Firm's process to allocate capital. The allocated cost of unsecured long-term debt is included in a business segment's net interest income, and net income is reduced by preferred stock dividends to arrive at a business segment's net income applicable to common equity. Debt expense and preferred stock dividend allocation JPMorgan Chase & Co./2018 Form 10-K 60 Funds transfer pricing is the process by which the Firm allocates interest income and expense to each business segment and transfers the primary interest rate risk and liquidity risk exposures to Treasury and CIO within Corporate. The funds transfer pricing process considers the interest rate risk, liquidity risk and regulatory requirements of a business segment as if it were operating independently. This process is overseen by senior management and reviewed by the Firm's Treasurer Committee. Funds transfer pricing When business segments join efforts to sell products and services to the Firm's clients, the participating business segments may agree to share revenue from those transactions. Revenue is recognized in the segment responsible for the related product or service on a gross basis, with an allocation to the other segment(s) involved in the transaction. The segment results reflect these revenue- sharing agreements. Description of business segment reporting methodology Results of the business segments are intended to present each segment as if it were essentially a stand-alone business. The management reporting process that derives business segment results includes the allocation of certain income and expense items described in more detail below. The Firm also assesses the level of capital required for each line of business on at least an annual basis. The Firm periodically assesses the assumptions, methodologies and reporting classifications used for segment reporting, and further refinements may be implemented in future periods. Revenue sharing Business segment capital allocation Real Estate Banking & Other Adjustments • Securities Services Credit Equity Markets ⚫ Lending Real Estate Portfolios • Auto Banking Commercial Term Lending Corporate Client Banking The amount of capital assigned to each business is referred to as equity. On at least an annual basis, the assumptions and methodologies used in capital allocation are assessed and as a result, the capital allocated to lines of business may change. For additional information on business segment capital allocation, refer to Line of business equity on page 91. Expense allocation 24,244 2017 2018 $ 36,448 20,918 $ 44,915 24,905 $ 46,485 26,062 27,835 Total noninterest expense Pre-provision profit/(loss) $ 52,079 Segment Results - Managed Basis 2016 2018 Commercial Banking Year ended December 31, (in millions, except ratios) Total net revenue Corporate & Investment Bank Consumer & Community Banking The following tables summarize the Firm's results by segment for the periods indicated. Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. Net income in 2018 for each of the business segments reflects the favorable impact of the reduction in the U.S. federal statutory income tax rate as a result of the TCJA. Where business segments use services provided by corporate support units, or another business segment, the costs of those services are allocated to the respective business segments. The expense is generally allocated based on the actual cost and use of services provided. In contrast, certain other costs related to corporate support units, or to certain technology and operations, are not allocated to the business segments and are retained in Corporate. Expense retained in Corporate generally includes parent company costs that would not be incurred if the segments were stand-alone businesses; adjustments to align corporate support units; and other items not aligned with a particular business segment. 2017 • 31,775 1.83 4,518 4,123 3,442 Auto 63,573 66,242 65,814 Auto 243 331 285 Student 7,057 Student 498 (g) 162 Total loans 486,689 481,632 470,486 Card 141,816 149,511 156,632 50,296 Residential mortgage Home equity (7) 63 184 203,859 197,339 181,196 Home Lending Core loans 239,872 Residential mortgage (287) (16) 14 231,492 Home Lending (294) 47 198 Card 240,090 434,466 415,167 382,608 (0.16) (0.01) 0.01 Consumer & Business Banking 26,197 24,875 Home Lending(d) (0.14) 0.02 0.10 Residential mortgage (d) Home equity 46,398 54,545 Card 3.10 2.95 2.63 Residential mortgage 202,624 190,242 177,010 39,133 42,751 Loans: 0.18 Total net charge-offs/ (recoveries) $ 4,703 $ 5,256 (g) $ 4,344 Deposits 678,854 659,885 618,337 Equity 51,000 0.45 51,000 Net charge-off/(recovery) rate(c) Selected balance sheet data (average) Consumer & Business Banking 0.90% 1.03% 1.10% Total assets $ 547,368 $532,756 $ 516,354 Home equity(d) (0.02) 51,000 Auto 36,013 257 a $300 million addition to the allowance for loan losses, reflecting loan growth and higher loss rates, as anticipated; the addition was $550 million lower than the prior year, largely offset by higher net charge-offs due to seasoning of more recent vintages, as anticipated. JPMorgan Chase & Co./2018 Form 10-K 2017 compared with 2016 Net income was $9.4 billion, a decrease of 3%. Net revenue was $46.5 billion, an increase of 3%. Net interest income was $31.8 billion, up 7%, driven by: • • • growth in deposit balances and higher deposit margins in CBB, as well as higher loan balances in Card, partially offset by loan spread compression from higher rates, including the impact of higher funding costs in Home Lending and Auto, and the impact of the sale of the student loan portfolio. Noninterest revenue was $14.7 billion, down 4%, driven by: • • • • higher new account origination costs in Card, lower MSR risk management results, a decrease in the credit card portfolio due to the prior year included a net $218 million write-down recorded in connection with the sale of the student loan portfolio, and a $250 million reduction in the allowance for loan losses in the residential real estate portfolio - PCI, reflecting continued improvement in home prices and lower delinquencies; the reduction was $75 million lower than the prior year for the residential real estate portfolio - non credit-impaired lower net charge-offs in the auto portfolio partially offset by higher auto lease volume, higher card income due to lower new account origination costs, and higher merchant processing fees on higher volumes, largely offset by lower net interchange income reflecting higher rewards costs and partner payments, largely offset by higher card sales volumes. The rewards costs included an adjustment to the credit card rewards liability of approximately $330 million in the second quarter of 2018, driven by an increase in redemption rate assumptions higher deposit-related fees, as well as higher asset management fees reflecting an increase in client investment assets, partially offset by lower net production revenue reflecting lower mortgage production margins and volumes, as well as the impact of a loan sale. Refer to Note 15 for further information regarding changes in value of the MSR asset and related hedges, and mortgage fees and related income. the absence in the current year of a gain on the sale of Visa Europe interests, • • higher auto lease depreciation. The provision for credit losses was $4.8 billion, a decrease of 15%, reflecting: • • • a decrease in the consumer, excluding credit card portfolio due to - lower net charge-offs in the residential real estate portfolio, largely driven by recoveries from loan sales, and Noninterest expense was $27.8 billion, up 7%, driven by: investments in technology and marketing, and lower net production revenue reflecting lower mortgage production margins and volumes, and lower mortgage servicing revenue as a result of a lower level of third-party loans serviced largely offset by Selected balance sheet data (period-end) (in millions, except ratio data) Credit data and quality 2018 2017 2016 statistics Total assets $ 557,441 $ 552,601 $ 535,310 Nonaccrual loans (a)(b) $ 3,339 2016 $ 4,084 Loans: Net charge-offs/(recoveries) (c) Consumer & Business Banking 26,612 25,789 24,307 Consumer & Business Banking 236 257 $ 4,708 Home equity 2017 As of or for the year ended December 31, • • higher auto lease volume and • higher card- and deposit-related fees. Noninterest expense was $26.1 billion, up 5%, driven by: • • higher auto lease depreciation, and continued business growth partially offset by 2018 two items totaling $175 million included in the prior year related to liabilities from a merchant bankruptcy and mortgage servicing reserves. $445 million of higher net charge-offs, primarily in the credit card portfolio due to growth in newer vintages which, as anticipated, have higher loss rates than the more seasoned portion of the portfolio, partially offset by a decrease in net charge-offs in the residential real estate portfolio reflecting continued improvement in home prices and delinquencies, a $415 million higher addition to the allowance for credit losses related to the credit card portfolio driven by higher loss rates and loan growth, and a lower reduction in the allowance for the residential real estate portfolio predominantly driven by continued improvement in home prices and delinquencies, and • a net $218 million impact in connection with the sale of the student loan portfolio. The sale of the student loan portfolio during 2017 did not have a material impact on the Firm's Consolidated Financial Statements. 63 Management's discussion and analysis Selected metrics As of or for the year ended December 31, (in millions, except headcount) Selected metrics The provision for credit losses was $5.6 billion, an increase of 24%, reflecting: 0.38 23,431 0.45 $ 9,372 $ 9,235 Total allowance for loan losses(c) 249 Student 474 464 464 Auto 4,034 4,884 5,184 Card $ 9,149 2,311 1,788 Home Lending - PCI loans (c) 1,328 1,003 1,003 Home Lending, excluding PCI loans 753 $ $ 796 796 Allowance for loan losses Consumer & Business Banking (b) During the third quarter of 2018, approximately 1,200 employees transferred from CCB to CIB as part of the reorganization of the Commercial Card business. (a) Effective in the first quarter of 2018, certain operations staff were transferred from CCB to CB. The prior period amounts have been revised to conform with the current period presentation. For a further discussion of this transfer, refer to CB segment results on page 71. 2,225 64 (a) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. (b) At December 31, 2018, 2017 and 2016, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $2.6 billion, $4.3 billion and $5.0 billion, respectively. At December 31, 2016, nonaccrual loans also excluded student loans insured by U.S. government agencies under the Federal Family Education Loan Program ("FFELP") of $263 million. These amounts have been excluded based upon the government guarantee. 33,260 43,836 46,694 49,254 (in thousands)(b) Active digital customers 0.51 5,130 5,036 60.5 61.1 61.7 CCB households (in millions) (a) Number of branches 2016 2017 2018 JPMorgan Chase & Co./2018 Form 10-K Debit and credit card sales volume Active mobile customers (in thousands) (c) (in billions, except ratios and where otherwise noted) Business Metrics As of or for the year ended December 31, Selected metrics (h) Excluded student loans insured by U.S. government agencies under FFELP of $468 million at December 31, 2016 that are 30 or more days past due. This amount has been excluded based upon the government guarantee. (f) Excludes PCI loans. The 30+ day delinquency rate for PCI loans was 9.16%, 10.13% and 9.82% at December 31, 2018, 2017 and 2016, respectively. (g) Excluding net charge-offs of $467 million related to the student loan portfolio transfer, the total net charge-off rates for the full year 2017 would have been 1.10%. (e) At December 31, 2018, 2017 and 2016, excluded mortgage loans insured by U.S. government agencies of $4.1 billion, $6.2 billion and $7.0 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. (d) Excludes the impact of PCI loans. For the years ended December 31, 2018, 2017 and 2016, the net charge-off/(recovery) rates including the impact of PCI loans were as follows: (1) home equity of (0.02)%, 0.14% and 0.34%, respectively; (2) residential mortgage of (0.14)%, (0.01)% and 0.01%, respectively; (3) Home Lending of (0.12) %, 0.02% and 0.09%, respectively; and (4) total CCB of 0.98%, 1.12% and 0.95%, respectively. information on PCI write-offs, refer to Summary of changes in the allowance for credit losses on page 121. JPMorgan Chase & Co./2018 Form 10-K (c) Net charge-offs/(recoveries) and the net charge-off/(recovery) rates for the years ended December 31, 2018, 2017 and 2016, excluded $187 million, $86 million and $156 million, respectively, of write-offs in the PCI portfolio. These write-offs decreased the allowance for loan losses for PCI loans. For further 0.81 0.92 5,258 90+ day delinquency rate- Card 478,281 Total loans 30+ day delinquency rate 7,623 2,880 - Student 1.04 (g) 1.21 1.04 (recovery) rate (d) 63,573 469,814 65,395 Auto Total net charge-offs/ 131,165 140,024 145,652 Card 2.13 NM Student 236,640 241,757 Home Lending 0.92 64,675 457,347 231,555 0.77% Home Lending (e)(f) 133,721 129,518 (h) 1.60 Student 51,000 51,000 51,000 Equity 1.19 0.89 0.93 Auto Headcount(a)(b) 640,219 1.19% 586,637 1.23% Core loans 419,066 393,598 361,316 132,384 1.80 Card 1.61 Deposits 670,388 $ 7,257 $ 6,747 6,578 6,075 $13,835 $ 12,822 Wealth Management offers investment advice and wealth management, including investment management, capital markets and risk management, tax and estate planning, banking, lending and specialty-wealth advisory services. AWM's client segments consist of the following: 53 Provision for credit losses 3,379 13,835 Asset Management provides comprehensive global investment services, including asset management, pension analytics, asset-liability management and active risk-budgeting strategies. 14,076 Total net revenue 3,537 Net interest income 602 9,789 3,033 12,822 2018 compared with 2017 74 JPMorgan Chase & Co./2018 Form 10-K Noninterest expense was $10.2 billion, an increase of 10%, predominantly driven by higher legal expense and compensation expense on higher revenue and headcount. Revenue from Wealth Management was $6.6 billion, up 8% from the prior year, reflecting higher net interest income from higher deposit spreads. Revenue from Asset Management was $7.3 billion, up 8% from the prior year, driven by higher market levels, partially offset by the absence of a gain in prior year on the disposal of an asset. Net income was $2.3 billion, an increase of 4% compared with the prior year, reflecting higher revenue and a tax benefit resulting from the vesting of employee share-based awards, offset by higher noninterest expense. 2017 compared with 2016 Noninterest expense was $10.4 billion, an increase of 1%, driven by investments in advisors and technology and higher external fees on revenue growth, largely offset by lower legal expense. Revenue from Asset Management was $7.2 billion, down 1%, driven by lower investment valuations, fee compression and lower performance fees, predominantly offset by higher management fees on higher average market levels and the cumulative impact of net inflows. Revenue from Wealth Management was $6.9 billion, up 5%, reflecting higher management fees on the cumulative impact of net inflows and higher average market levels as well as higher net interest income from deposit margin expansion and continued loan growth, partially offset by fee compression. Net revenue was $14.1 billion, an increase of 2%. Net interest income was $3.5 billion, up 5%, driven by deposit margin expansion and loan growth. Noninterest revenue was $10.5 billion, up 1%, driven by higher management fees on higher average market levels and the cumulative impact of net inflows, predominantly offset by fee compression, lower investment valuations and lower performance fees. 10,456 Net income was $2.9 billion, an increase of 22%. AWM's lines of business consist of the following: Net revenue was $13.8 billion, an increase of 8%. Net interest income was $3.4 billion, up 11%, driven by higher deposit spreads. Noninterest revenue was $10.5 billion, up 7%, driven by higher market levels, partially offset by the absence of a gain in the prior year on the disposal of an asset. Selected income statement data $10,171 368 10,539 Total Commercial Banking loans $ 205,501 $ 198,112 $ 2,337 $ 2,251 $ 179,393 Headcount(a) 11,042 10,061 9,352 (a) Effective in the first quarter of 2018, certain Operations and Compliance staff were transferred from CCB and Corporate, respectively, to CB. The prior period amounts have been revised to conform with the current period presentation. For a further discussion of this transfer, refer to page 71, Selected income statement data, footnote (c). JPMorgan Chase & Co./2018 Form 10-K 73 Management's discussion and analysis $ 9,856 $ 9,187 600 ASSET & WEALTH MANAGEMENT Effective January 1, 2018, the Firm adopted several new accounting standards; the guidance which had the most significant impact on the AWM segment results was revenue recognition. The revenue recognition guidance was applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. Year ended December 31, 2018 2017 2016 (in millions, except ratios and headcount) Revenue Asset management, administration and commissions All other income Noninterest revenue Asset & Wealth Management, with client assets of $2.7 trillion, is a global leader in investment and wealth management. AWM clients include institutions, high- net-worth individuals and retail investors in many major markets throughout the world. AWM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AWM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Wealth Management clients, AWM also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The majority of AWM's client assets are in actively managed portfolios. 2,504 6,913 2,865 Asset Management Revenue by line of business $ 2,853 Net income 1,290 1,241 817 Income tax expense 3,541 3,578 3,670 Income before income tax expense $ 7,163 5,063 4,192 9,255 10,353 Total noninterest expense 4,901 4,858 Noncompensation expense 5,317 5,495 Compensation expense Noninterest expense 26 5,632 39 10,218 2,605 Wealth Management $14,076 Number of Wealth Management client advisors 22,975 21,082 23,920 Headcount 28 26 26 Asset & Wealth Management 28 30 26 Wealth Management Total net revenue 27 26 Asset Management Pre-tax margin ratio: 72 74 74 Overhead ratio 24% 25% 31% Return on common equity Financial ratios 22 6,648 7,127 Other 10 70 JPMorgan Chase & Co./2018 Form 10-K COMMERCIAL BANKING Commercial Banking delivers extensive industry knowledge, local expertise and dedicated service to U.S. and U.S. multinational clients, including corporations, municipalities, financial institutions and nonprofit entities with annual revenue generally ranging from $20 million to $2 billion. In addition, CB provides financing to real estate investors and owners. Partnering with the Firm's other businesses, CB provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management to meet its clients' domestic and international financial needs. Selected income statement data and commissions All other income(a) Noninterest revenue 2018 2017 (b) Client deposits and other third party liabilities pertain to the Treasury Services and Securities Services businesses. 2016 69 Year ended December 31, (in millions) Revenue Lending- and deposit-related fees $ 870 $ 919 Asset management, administration 73 68 $ 917 1,400 (a) Total net revenue is based predominantly on the domicile of the client or location of the trading desk, as applicable. Loans outstanding (excluding loans held-for-sale and loans at fair value), client deposits and other third-party liabilities, and AUC are based predominantly on the domicile of the client. 8,230 Latin America/Caribbean Total international North America Total client deposits and other third-party liabilities AUC (period-end)(a) 82,867 76,744 68,110 26,668 25,419 22,914 $ 23,217 $ 23,469 $ 20,520 $272,381 $227,003 149,284 162,041 152,166 $434,422 $408,911 $ 376,287 (in billions) North America All other regions Total AUC $ 14,359 $ 13,971 $ 12,290 8,858 9,498 $256,745 1,535 1,334 2,343 5,554 Income tax expense 1,307 2,015 4,237 1,580 Net income $ 4,237 $ 3,539 $ 2,657 (a) Includes revenue from investment banking products and commercial card transactions. (b) Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities that provide loans to qualified businesses in low- income communities, as well as tax-exempt income related to municipal financing activities of $444 million, $699 million and $505 million for the years ended December 31, 2018, 2017 and 2016, respectively. The decrease in taxable-equivalent adjustments reflects the impact of TCJA. (c) Effective in the first quarter of 2018, certain Operations and Compliance staff were transferred from CCB and Corporate, respectively, to CB. As a result, expense for this staff is now reflected in CB's compensation expense with a corresponding adjustment for expense allocations reflected in noncompensation expense. CB's, Corporate's and CCB's previously reported headcount, compensation expense and noncompensation expense have been revised to reflect this transfer. 2018 compared with 2017 5,544 Net income was $4.2 billion, an increase of 20%. Noninterest expense was $3.4 billion, an increase of 2%, with continued investments in banker coverage and technology in the current year predominantly offset by the absence of an impairment on certain leased equipment in the prior year. The provision for credit losses was an expense of $129 million, driven by select client downgrades. The prior year provision for credit losses was a benefit of $276 million. 2017 compared with 2016 Net income was $3.5 billion, an increase of 33%, driven by higher net revenue and a lower provision for credit losses, partially offset by higher noninterest expense. Net revenue was $8.6 billion, an increase of 15%. Net interest income was $6.1 billion, an increase of 19%, driven by higher deposit spreads and loan growth. Noninterest revenue was $2.5 billion, an increase of 9%, predominantly driven by higher Community Development Banking revenue, including a $115 million benefit for the impact of the TCJA on certain investments, and higher investment banking revenue. Noninterest expense was $3.3 billion, an increase of 13% driven by hiring of bankers and business-related support staff, investments in technology, and an impairment of approximately $130 million on certain leased equipment, the majority of which was sold subsequent to year-end. The provision for credit losses was a benefit of $276 million, driven by net reductions in the allowance for credit losses, including in the Oil & Gas, Natural Gas Pipelines and Metals & Mining portfolios. The prior year provision for credit losses was $282 million driven by downgrades in the Oil & Gas portfolio and select client downgrades in other industries. JPMorgan Chase & Co./2018 Form 10-K 71 Management's discussion and analysis CB product revenue consists of the following: Lending includes a variety of financing alternatives, which are primarily provided on a secured basis; collateral includes receivables, inventory, equipment, real estate or other assets. Products include term loans, revolving lines of credit, bridge financing, asset-based structures, leases, and standby letters of credit. Net revenue was $9.1 billion, an increase of 5%. Net interest income was $6.7 billion, an increase of 10%, reflecting higher deposit margins and loan growth, partially offset by lower loan spreads. Noninterest revenue was $2.3 billion, a decrease of 7%, reflecting lower Community Development Banking revenue, which was also impacted by the absence of the TCJA benefit in the prior year, and lower deposit fees, partially offset by higher investment banking revenue. Income before income tax expense 2,934 3,327 2,522 2,320 Net interest income 6,716 6,083 5,133 Total net revenue(b) 9,059 8,605 7,453 Provision for credit losses 129 (276) 282 Noninterest expense Compensation expense (c) 1,694 1,534 1,396 Noncompensation expense (c) 1,692 1,793 1,538 Total noninterest expense 3,386 $162,846 $154,582 $ 135,979 Treasury services includes revenue from a broad range of products and services that enable CB clients to manage payments and receipts, as well as invest and manage funds. Investment banking includes revenue from a range of products providing CB clients with sophisticated capital- raising alternatives, as well as balance sheet and risk management tools through advisory, equity underwriting, and loan syndications. Revenue from Fixed Income and Equity Markets products used by CB clients is also included. Europe/Middle East/Africa Asia/Pacific $111,872 69 Management's discussion and analysis Selected metrics As of or for the year ended December 31, (in millions, except where otherwise noted) Assets under custody ("AUC") by asset class (period-end) (in billions): Fixed Income Equity Other(a) Total AUC JPMorgan Chase & Co./2018 Form 10-K Client deposits and other third party liabilities (average)(b) $ $ 2018 2017 2016 12,440 $ 13,043 12,166 8,078 7,863 6,428 2,699 $ 2,563 (b) Loss days represent the number of days for which Markets posted losses. The loss days determined under this measure differ from the disclosure of daily market risk-related gains and losses for the Firm in the value-at-risk ("VaR") back-testing discussion on pages 126-128. 14,665 6,334 6,888 $ 2,204 974 16,507 3,087 19,594 390 436 8,410 1,635 (21) 5,475 2,025 388 415 1,014 1,551 13 (a) Declines in Markets net interest income in 2018 and 2017 were driven by higher funding costs. 1,939 4,402 $ 12,812 $ 228 5,703 $ 13,885 4,630 18,515 9,969 5,290 $ 15,259 $ Loss days (b) 5 4 4,696 1,044 5,740 $ 20,999 0 1,027 1,926 23,217 $ 23,469 $ Total net revenue Loans retained (period-end)(a) $ 36,448 $ 34,657 $ 35,340 Europe/Middle East/Africa $ 26,524 $ 25,931 $ 26,696 Asia/Pacific 16,778 15,248 14,508 Latin America/Caribbean 18,414 5,060 7,607 Total international loans 48,362 47,725 48,811 North America 81,027 61,040 63,061 Total loans retained $129,389 $108,765 6,546 17,679 17,733 North America 20,520 434,422 $ 408,911 $ 376,287 (a) Consists of mutual funds, unit investment trusts, currencies, annuities, insurance contracts, options and other contracts. (b) Client deposits and other third party liabilities pertain to the Treasury Services and Securities Services businesses. International metrics Year ended December 31, (in millions, except where otherwise noted) Total net revenue(a) Europe/Middle East/Africa Asia/Pacific 2018 2017 2016 $ 12,102 $ 11,328 $ 10,786 5,219 4,525 4,915 Latin America/Caribbean 1,394 1,125 1,225 Total international net revenue 18,715 16,978 16,926 Client deposits and other third- party liabilities (average)(a)(b) Private Banking clients include high- and ultra-high-net-worth individuals, families, money managers, business owners and small corporations worldwide. Other product revenue primarily includes tax-equivalent adjustments generated from Community Development Banking activities and certain income derived from principal transactions. Year ended December 31, (in millions, except ratios) 74,901 71,249 Allowance for lending-related commitments 254 300 248 17,563 17,796 14,722 Total allowance for credit losses 2,936 76,720 2,858 6,915 7,061 6,068 Net charge-off/(recovery) rate (b) 0.03% 0.02% 0.09% Allowance for loan losses to period-end loans retained 1.31 1.26 3,173 1.55 43,027 48,343 617 1,149 Assets acquired in loan satisfactions 2 3 1 Period-end loans by client segment Total nonperforming assets 513 620 1,150 46,963 Allowance for credit losses: $ 56,656 $ 56,965 $ 53,929 Allowance for loan losses 2,682 2,558 2,925 Corporate Client Banking Commercial Term Lending Real Estate Banking Other Total Commercial Banking loans Selected balance sheet data (average) $ 206,197 $ 203,686 $ 188,995 Middle Market Banking Allowance for loan losses to nonaccrual loans retained (a) 525 170,901 177,018 174,396 Equity 20,000 20,000 16,000 Average loans by client segment Middle Market Banking $ 57,092 Client deposits and other third-party liabilities $ 55,474 $ 52,242 47,780 46,037 41,756 Commercial Term Lending 75,694 73,428 66,700 Real Estate Banking 17,808 16,525 13,063 Corporate Client Banking (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. $ 198,112 $ 179,393 178,875 197,846 415 255 Total assets $ 218,259 $ 217,047 $ 207,532 Nonaccrual loans to period-end total loans 0.25 0.30 0.61 Loans: Loans retained 204,243 197,203 178,670 (a) Allowance for loan losses of $92 million, $92 million and $155 million Loans held-for-sale and loans at fair value 1,258 909 723 was held against nonaccrual loans retained at December 31, 2018, 2017 and 2016, respectively. Total loans $ 205,501 Core loans 205,320 511 Selected income statement data (continued) --- $ 188,995 188,673 16,000 Total Commercial Banking net revenue $ 3,708 $ 3,341 $ 2,848 2,984 2,727 2,429 1,366 1,454 1,408 Corporate Client Banking Commercial Term Lending Real Estate Banking Other 681 456 320 479 312 $ 9,059 $ 8,605 $7,453 CB is divided into four primary client segments: Middle Market Banking, Corporate Client Banking, Commercial Term Lending, and Real Estate Banking. Middle Market Banking covers corporate, municipal and nonprofit clients, with annual revenue generally ranging between $20 million and $500 million. Corporate Client Banking covers clients with annual revenue generally ranging between $500 million and $2 billion and focuses on clients that have broader investment banking needs. Commercial Term Lending primarily provides term financing to real estate investors/owners for multifamily properties as well as office, retail and industrial properties. 604 Real Estate Banking provides full-service banking to investors and developers of institutional-grade real estate investment properties. Middle Market Banking Investment banking revenue, gross (b) $2,491 Revenue by product Lending Treasury services Investment banking (a) Other Total Commercial Banking net revenue 2018 2017 2016 $4,049 4,074 $4,094 $3,795 Revenue by client segment 3,444 852 805 785 84 262 76 $ 9,059 $ 8,605 $ 7,453 $2,385 $2,331 2,797 Other primarily includes lending and investment-related activities within the Community Development Banking business. Financial ratios Return on equity Overhead ratio Total assets $ 220,229 $ 221,228 $ 214,341 Nonperforming assets Loans: Nonaccrual loans: Loans retained 204,219 202,400 188,261 Nonaccrual loans retained(a) 511 $ 163 617 Loans held-for-sale and loans at fair value 1,978 1,286 734 Total loans $ 206,197 Core loans Equity 206,039 20,000 $ 203,686 203,469 20,000 1,149 $ 39 53 $ 20% 37 17% 16% 39 39 (a) Includes total Firm revenue from investment banking products sold to CB clients, net of revenue sharing with the CIB. (b) Represents total Firm revenue from investment banking products sold to CB clients. As a result of the adoption of the revenue recognition guidance, prior period amounts have been revised to conform with the current period presentation. For additional information, refer to Note 1. 72 JPMorgan Chase & Co./2018 Form 10-K Selected metrics As of or for the year ended Selected metrics December 31, (in millions, except headcount) 2018 2017 2016 As of or for the year ended December 31, (in millions, except ratios) 2018 2017 2016 Selected balance sheet data Credit data and quality statistics (period-end) Net charge-offs/(recoveries) Nonaccrual loans held-for-sale and loans at fair value Total nonaccrual loans Institutional clients include both corporate and public institutions, endowments, foundations, nonprofit organizations and governments worldwide. 220 Asset Management has two high-level measures of its overall fund performance. Securities gains/(losses) Principal transactions Revenue Year ended December 31, (in millions, except headcount) Selected income statement and balance sheet data The Corporate segment consists of Treasury and Chief Investment Office and Other Corporate, which includes corporate staff functions and expense that is centrally managed. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The major Other Corporate functions include Real Estate, Technology, Legal, Corporate Finance, Human Resources, Internal Audit, Risk Management, Compliance, Control Management, Corporate Responsibility and various Other Corporate groups. CORPORATE JPMorgan Chase & Co./2018 Form 10-K 76 (a) Regional revenue is based on the domicile of the client. 2,453 $ 2,733 $ 2,789 $ Total client assets 1,803 1,969 1,942 North America 441 $ 359 Asia/Pacific 222 225 177 Noninterest revenue Latin America/Caribbean 154 114 Total international client assets 791 820 650 155 Noninterest expense (c) 2018 2017 1,140 (1,425) (487) Provision for credit losses (4) 902 501 (128) 462 (1,026) Income tax expense/(benefit) 215 639 2,282 Net income/(loss) $ (1,241) $ (1,643) $ Income/(loss) before income tax benefit 414 $ Total net revenue (b) 1 2016 (4) (426) $ 284 (395) (66) $ 210 140 55 All other income/(loss) (a) 867 588 (263) 1,085 938 Net interest income 558 (945) (241) (704) $ Client assets $ Private Banking Assets under management 1,771 2,034 $ 1,987 $ Total assets under management $ 467 540 509 Retail $ 14,076 $ 13,835 $ 12,822 Total net revenue 869 968 926 Institutional Assets by client segment Total international net revenue 5,143 4,944 4,429 Private Banking 1,274 $ $ 526 $ 435 North America 8,933 8,891 8,393 552 $ 1,256 $ 1,098 Europe/Middle East/Africa Asia/Pacific $ 2,733 $ 2,789 $ 2,453 Total international assets under management 580 605 477 (a) Represents assets under management, as well as client balances in brokerage accounts. Total client assets North America Total assets under management $ 1,987 $ 1,429 2,034 $ 1,294 1,771 1,407 Europe/Middle East/Africa 469 513 $ 355 $ 162 384 $ 309 160 123 Institutional 543 946 886 Latin America/Caribbean 63 61 45 Retail 990 Total net revenue 510 (638) 566 574 2 11.0 1 12.1 1 9.3 1 9.3 1 9.5 1 9.8 8.3 2 2 9.1 8.4 13.4 31,434 47,733 50,168 Investment securities portfolio (period-end) 260,115 247,980 11.9 286,838 As permitted by the new hedge accounting guidance, the Firm elected to transfer certain investment securities from HTM to AFS in the first quarter of 2018. For additional information, refer to Notes 1 and 10. 78 JPMorgan Chase & Co./2018 Form 10-K 7.4 11.6 1 HTM investment securities (period-end) #1 8.7% #1 $ 7,560 $ Lending- and deposit-related fees 197 Equity Markets 5,566 $ 13,126 $ 6 203 Total Markets Principal transactions Fixed Income Markets Total Markets Fixed Income Markets Equity Markets Total Markets 7,393 $ 3,855 $ 11,248 191 6 197 $ 8,347 $ 3,130 $ 11,477 Equity Markets 236,670 Markets Income 8.1% #1 7.9% (a) Source: Dealogic as of January 1, 2019. Reflects the ranking of revenue wallet and market share. (b) Long-term debt rankings include investment-grade, high-yield, supranationals, sovereigns, agencies, covered bonds, asset-backed securities ("ABS") and mortgage- backed securities ("MBS"); and exclude money market, short-term debt, and U.S. municipal securities. (c) Global equity and equity-related ranking includes rights offerings and Chinese A-Shares. (d) Global M&A reflects the removal of any withdrawn transactions. U.S. M&A revenue wallet represents wallet from client parents based in the U.S. (e) Global investment banking fees exclude money market, short-term debt and shelf deals. Markets revenue The following table summarizes select income statement data for the Markets businesses. Markets includes both Fixed Income Markets and Equity Markets. Markets revenue comprises principal transactions, fees, commissions and other income, as well as net interest income. The Firm assesses its Markets business performance on a total revenue basis, as offsets may occur across revenue line items. For example, securities that generate net interest income may be risk-managed by derivatives that are recorded in principal transactions revenue. For a description of the composition of these income statement line items, refer to Notes 6 and 7. otherwise noted) Principal transactions reflects revenue on financial instruments and commodities transactions that arise from client-driven market making activity. Principal transactions revenue includes amounts recognized upon executing new transactions with market participants, as well as "inventory- related revenue", which is revenue recognized from gains and losses on derivatives and other instruments that the For the periods presented below, the predominant source of principal transactions revenue was the amount recognized upon executing new transactions. 2018 2017 2016 Year ended December 31, (in millions, except where Fixed Firm has been holding in anticipation of, or in response to, client demand, and changes in the fair value of instruments used by the Firm to actively manage the risk exposure arising from such inventory. Principal transactions revenue recognized upon executing new transactions with market participants is driven by many factors including the level of client activity, the bid-offer spread (which is the difference between the price at which a market participant is willing to sell an instrument to the Firm and the price at which another market participant is willing to buy it from the Firm, and vice versa), market liquidity and volatility. These factors are interrelated and sensitive to the same factors that drive inventory-related revenue, which include general market conditions, such as interest rates, foreign exchange rates, credit spreads, and equity and commodity prices, as well as other macroeconomic conditions. 200,247 228,681 235,197 267,272 278,250 1,653 1,589 Headcount(e) 37,145 34,601 31,789 1,597 Treasury and CIO Total net revenue Net income/(loss) Treasury and CIO Other Corporate (a) Included revenue related to a legal settlement of $645 million for the year ended December 31, 2017. (b) Included tax-equivalent adjustments, driven by tax-exempt income from municipal bond investments, of $382 million, $905 million and $885 million for the years ended December 31, 2018, 2017 and 2016, respectively. The decrease in taxable-equivalent adjustments reflects the impact of the TCJA. (c) Included legal expense/(benefit) of $(241) million, $(593) million and $(385) million for the years ended December 31, 2018, 2017 and 2016, respectively. (d) Average core loans were $1.7 billion, $1.6 billion and $1.9 billion for the years ended December 31, 2018, 2017 and 2016, respectively. (e) Effective in the first quarter of 2018, certain Compliance staff were transferred from Corporate to CB. The prior period amounts have been revised to conform with the current period presentation. For a further discussion of this transfer, refer to CB segment results on page 71. Other Corporate 2018 compared with 2017 Core loans (d) 1,653 $ (128) $ 1,140 $ (787) 300 (487) (69) (1,172) Total net income/(loss) 1,592 $ (1,241) $ (715) Total assets (period-end) $771,787 $ 781,478 $ 799,426 Loans (period-end) 1,597 60 (1,703) 11 (1,643) $ (704) 726 Net loss was $1.2 billion. Noninterest expense of $902 million includes a pre-tax loss of $174 million on the liquidation of a legal entity recorded in the second quarter of 2018, as well as investments in technology and real estate. $ (395) $ (78) $ 132 Available-for-sale ("AFS") investment securities (average) Held-to-maturity ("HTM") investment securities Investment securities gains/ (losses) (average) AFS investment securities (period-end) 203,449 219,345 226,892 31,747 47,927 51,358 Investment securities portfolio (average) Net revenue was a loss of $128 million, compared with net revenue of $1.1 billion in the prior year. The current year includes markdowns on certain legacy private equity investments and investment securities losses related to the repositioning of the investment securities portfolio, partially offset by higher net interest income primarily driven by higher rates. The prior year included a $645 million benefit from a legal settlement. 2016 2018 Current period income tax expense reflects a net benefit of $302 million resulting from changes in estimates under the TCJA related to the remeasurement of certain deferred taxes and the deemed repatriation tax on non-U.S. earnings. This amount was more than offset by changes to certain tax reserves and other tax adjustments. The prior year income tax expense included a $2.7 billion expense related to the impact of the TCJA. 2017 compared with 2016 Net loss was $1.6 billion, compared with a net loss of $704 million in the prior year. The current year net loss included a $2.7 billion increase to income tax expense related to the impact of the TCJA. Net revenue was $1.1 billion, compared with a loss of $487 million in the prior year. The increase in current year net revenue was driven by a $645 million benefit from a legal settlement with the FDIC receivership for Washington Mutual and with Deutsche Bank as trustee of certain Washington Mutual trusts and by the net impact of higher interest rates. Net interest income was $55 million, compared with a loss of $1.4 billion in the prior year. The gain in the current year was primarily driven by higher interest income on deposits with banks due to higher interest rates and balances, partially offset by higher interest expense on long-term debt primarily driven by higher interest rates. JPMorgan Chase & Co./2018 Form 10-K 2017 77 Treasury and CIO overview Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The risks managed by Treasury and CIO arise from the activities undertaken by the Firm's four major reportable business segments to serve their respective client bases, which generate both on- and off- balance sheet assets and liabilities. Treasury and CIO seek to achieve the Firm's asset-liability management objectives generally by investing in high- quality securities that are managed for the longer-term as part of the Firm's investment securities portfolio. Treasury and CIO also use derivatives to meet the Firm's asset- liability management objectives. For further information on derivatives, refer to Note 5. In addition, Treasury and CIO manage the Firm's cash position primarily through depositing at central banks and investing in short-term instruments. For further information on liquidity and funding risk, refer to Liquidity Risk Management on pages 95-100. For information on interest rate, foreign exchange and other risks, refer to Market Risk Management on pages 124-131. The investment securities portfolio primarily consists of agency and nonagency mortgage-backed securities, U.S. and non-U.S. government securities, obligations of U.S. states and municipalities, other ABS and corporate debt securities. At December 31, 2018, the investment securities portfolio was $260.1 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and, where not available, based primarily upon internal ratings that correspond to ratings as defined by S&P and Moody's). Refer to Note 10 for further information on the Firm's investment securities portfolio. Selected income statement and balance sheet data As of or for the year ended December 31, (in millions) Management's discussion and analysis 844 1,278 1,385 U.S. Global M&A(d) U.S. Global(c) Equity and equity-related U.S. Global Long-term debt (b) Based on fees(a) Year ended December 31, League table results - wallet share 222 Asset management, administration and commissions 410 1,794 14 $ 16 Nonaccrual loans 263 375 2 Loan syndications (500) Net interest income (a) 22 7,388 9,119 Noninterest revenue 952 All other income 3,587 Global U.S. Global investment banking fees (e) 1 9.1 1 12.3 2 2 2 11.1 8.9 21 2 ~ 2 7.1 390 Allowance for credit losses: Allowance for loan losses Allowance for lending- related commitments 9.1 $ 1 2 2018 2017 2016 Rank Share Rank Share Rank Share 11.1 #1 #1 7.8% #1 6.8% 1 11.2 7.3% 10 $ Net charge-offs 54 73 75 72 85 83 64 79 3 years 5 years Selected balance sheet data (period-end) Total assets $ 170,024 $ 151,909 1 $ 138,384 68 2016 Percentage of mutual fund assets under management in funds rated 4- or 5-star: Mutual fund rating services rank funds based on their risk-adjusted performance over various periods. A 5-star rating is the best rating and represents the top 10% of industry-wide ranked funds. A 4-star rating represents the next 22.5% of industry-wide ranked funds. A 3-star rating represents the next 35% of industry- wide ranked funds. A 2-star rating represents the next 22.5% of industry-wide ranked funds. A 1-star rating is the worst rating and represents the bottom 10% of industry-wide ranked funds. The "overall Morningstar rating" is derived from a weighted average of the performance associated with a fund's three-, five- and ten-year (if applicable) Morningstar Rating metrics. For U.S. domiciled funds, separate star ratings are given at the individual share class level. The Nomura "star rating" is based on three-year risk-adjusted performance only. Funds with fewer than three years of history are not rated and hence excluded from this analysis. All ratings, the assigned peer categories and the asset values used to derive this analysis are sourced from these fund rating providers mentioned in footnote (a). The data providers re-denominate the asset values into U.S. dollars. This % of AUM is based on star ratings at the share class level for U.S. domiciled funds, and at a "primary share class" level to represent the star rating of all other funds except for Japan where Nomura provides ratings at the fund level. The "primary share class", as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. • Percentage of mutual fund assets under management in funds ranked in the 1st or 2nd quartile (one, three and five years): All quartile rankings, the assigned peer categories and the asset values used to derive this analysis are sourced from the fund ranking providers mentioned in footnote (b). Quartile rankings are done on the net-of-fee absolute return of each fund. The data providers re- denominate the asset values into U.S. dollars. This % of AUM is based on fund performance and associated peer rankings at the share class level for U.S. domiciled funds, at a "primary share class" level to represent the quartile ranking of the U.K., Luxembourg and Hong Kong funds and at the fund level for all other funds. The "primary share class", as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). Where peer group rankings given for a fund are in more than one "primary share class" territory both rankings are included to reflect local market competitiveness (applies to "Offshore Territories" and "HK SFC Authorized" funds only). The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. JPMorgan Chase & Co./2018 Form 10-K Selected metrics As of or for the year ended December 31, (in millions, except ranking data and ratios) 63% 2018 % of JPM mutual fund assets rated as 4- or 5-star (a) 58% 60% % of JPM mutual fund assets ranked in 1st or 2nd quartile:(b) 1 year 2017 326 147,632 118,039 123,464 112,876 138,622 123,464 112,876 137,272 138,622 148,982 9,000 9,000 9,000 Deposits Equity Credit data and quality statistics 153,334 130,640 $ 132,875 $ 160,269 147,632 130,640 118,039 138,546 146,407 161,577 $ 144,206 9,000 9,000 Loans Core loans Deposits Equity Selected balance sheet data (average) Total assets Loans Core loans 9,000 Retail clients include financial intermediaries and individual investors. 290 16 428 384 Equity 2,453 2,789 $ 2,733 $ $ Ending balance, December 31 420 474 464 Fixed income 40 243 (144) Market/performance/other impacts 459 $ 436 2016 Beginning balance $ 2,789 $ 2,453 $ 2,350 351 Assets by asset class 88 93 63 Liquidity $ 480 $ Net asset flows Multi-asset and alternatives 659 673 2017 2016 Europe/Middle East/Africa $ 2,721 $ 2,715 $ 2,425 Memo: 2018 Asia/Pacific $ 171 $ 166 $ 154 Latin America/Caribbean 1,518 904 Alternatives client assets(a) 2017 Total net revenue (in millions)(a) 682 2,453 564 International metrics Total assets under management 1,987 2,034 1,771 Year ended December 31, (in billions, except where otherwise noted) Custody/brokerage/ 746 755 Total client assets $ 2,733 $ 2,789 $ administration/deposits 2018 (in billions) December 31, Nonaccrual loans to period- end loans 0.29 0.18 0.33 (a) Represents the "overall star rating" derived from Morningstar for the U.S., the U.K., Luxembourg, Hong Kong and Taiwan domiciled funds; and Nomura "star rating" for Japan domiciled funds. Includes only Asset Management retail open-ended mutual funds that have a rating. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. 70 (b) Quartile ranking sourced from: Lipper for the U.S. and Taiwan domiciled funds; Morningstar for the U.K., Luxembourg and Hong Kong domiciled funds; Nomura for Japan domiciled funds and Fund Doctor for South Korea domiciled funds. Includes only Asset Management retail open-ended mutual funds that are ranked by the aforementioned sources. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. Management's discussion and analysis Client assets 2018 compared with 2017 Client assets were $2.7 trillion, a decrease of 2%. Assets under management were $2.0 trillion, a decrease of 2% reflecting lower spot market levels, largely offset by net inflows into liquidity and long-term products. 2017 compared with 2016 Client assets were $2.8 trillion, an increase of 14% compared with the prior year. Assets under management were $2.0 trillion, an increase of 15% from the prior year reflecting higher market levels, and net inflows into long- term and liquidity products. 75 Client assets 77 Allowance for loan losses to nonaccrual loans 10 4 Total allowance for credit losses 342 300 278 124 Net charge-off rate 0.01% 0.01% Allowance for loan losses to period-end loans 0.22 0.22 0.23 0.01% 274 Client assets (continued) 2018 (29) Multi-asset and alternatives Market/performance/other impacts 24 43 22 (103) (11) 186 $ 1,987 $ 2,034 $ 1,771 Ending balance, December 31 Client assets rollforward 1 Year ended December 31, (in billions) 2 36 2017 2016 Assets under management rollforward Beginning balance Net asset flows: Liquidity 30 Fixed income $ 2,034 $ 1,771 $ 1,723 31 9 24 (1) Equity 135 $ 12,706 $ Total net revenue In addition, the Basel Independent Review function ("BIR"), which is now a part of the IRM function, conducts independent assessments of the Firm's regulatory capital framework. These assessments are intended to ensure compliance with the applicable regulatory capital rules in support of senior management's responsibility for managing capital and for the DRPC's oversight of management in executing that responsibility. Risk Identification In addition, the JPMorgan Chase Bank, N.A. Board of Directors is responsible for the oversight of management of the bank. The JPMorgan Chase Bank, N.A. Board accomplishes this function acting directly and through the principal standing committees of the Firm's Board of Directors. Risk and control oversight on behalf of JPMorgan Chase Bank N.A. is primarily the responsibility of the DRPC and the Audit Committee of the Firm's Board of Directors, respectively, and, with respect to compensation and other management-related matters, the Compensation & Management Development Committee of the Firm's Board of Directors. The Firmwide Valuation Governance Forum ("VGF") is composed of senior finance and risk executives and is responsible for overseeing the management of fair value risks arising from valuation activities conducted across the Firm. The VGF is chaired by the Firmwide head of the Valuation Control Group ("VCG") under the direction of the Firm's Controller, and includes sub-forums covering the Corporate & Investment Bank, Consumer & Community Banking, Commercial Banking, Asset & Wealth Management and Corporate, including Treasury and CIO. The Firmwide Asset and Liability Committee ("ALCO"), chaired by the Firm's Treasurer and Chief Investment Officer, is responsible for overseeing the Firm's asset and liability management ("ALM") activities and the management of liquidity risk, balance sheet, interest rate risk, and capital risk. The ALCO is supported by the Treasurer Committee and the Capital Governance Committee. The Treasurer Committee is responsible for monitoring the Firm's overall balance sheet, liquidity risk and interest rate risk. The Capital Governance Committee is responsible for overseeing the Firm's strategic end-to-end capital management and governance framework, including capital planning, capital strategy, and the implementation of regulatory capital requirements. processes in a business or function, addressing key operational risk issues, focusing on processes with control concerns and overseeing control remediation. These committees escalate issues to the FCC, as appropriate. JPMorgan Chase & Co./2018 Form 10-K Line of Business and Corporate Control Committees oversee the control environment of their respective business or function. As part of that mandate, they are responsible for reviewing data that indicates the quality and stability of the Line of Business and Regional Risk Committees review the ways in which the particular line of business or the business operating in a particular region could be exposed to adverse outcomes with a focus on identifying, accepting, escalating and/or requiring remediation of matters brought to these committees. These committees may escalate matters to the FRC, as appropriate. LOB risk committees are co-chaired by the LOB CEO and the LOB CRO. Each LOB risk committee may create sub-committees with requirements for escalation. The regional committees are established similarly, as appropriate, for the region. The Conduct Risk Steering Committee ("CRSC") provides oversight of the Firm's conduct initiatives to develop a more holistic view of conduct risks and to connect key programs across the Firm to identify opportunities and emerging areas of focus. The CRSC is co-chaired by the Conduct Risk Compliance Executive and the Human Resources Chief Administrative Officer. The CRSC may escalate systemic conduct risk issues to the FRC and as appropriate to the DRPC. The Firmwide Estimations Risk Committee ("FERC") reviews and oversees governance and execution activities related to quantitative and qualitative estimations, such as those used in risk management, budget forecasting and capital planning and analysis. The FERC is chaired by the Firmwide Risk Executive for Model Risk Governance and Review. The FERC serves as an escalation channel for relevant topics and issues raised by its members and the Line of Business Estimation Risk Committees. The FERC escalates significant issues to the FRC, as appropriate. The Firmwide Fiduciary Risk Governance Committee ("FFRGC") is a forum for risk matters related to the Firm's fiduciary activities. The FFRGC oversees the governance framework for fiduciary risk inherent in each of the Firm's LOBS. The governance framework supports the consistent identification and escalation of fiduciary risk or fiduciary related conflict of interest risk. The FFRGC approves risk or compliance policy exceptions and reviews periodic reports from the LOBS and control functions including fiduciary metrics and control trends. The FFRGC is co-chaired by the Wealth Management CEO and the Asset & Wealth Management CRO. The FFRGC escalates significant fiduciary issues to the FRC, the DRPC and the Audit Committee, as appropriate. operational risk. The FCC is co-chaired by the Chief Control Manager and the Firmwide Risk Executive for Operational Risk Management. The FCC relies on the prompt escalation of operational risk and control issues from businesses and functions as the primary owners of the operational risk. Operational risk and control issues may be escalated by business or function control committees to the FCC, which in turn, may escalate to the FRC, as appropriate. 82 The Firmwide Control Committee ("FCC") provides a forum for senior management to review and discuss firmwide operational risks, including existing and emerging issues and operational risk metrics, and to review operational risk management execution in the context of the Operational Risk Management Framework ("ORMF"). The ORMF provides the framework for the governance, risk identification and assessment, measurement, monitoring and reporting of Among the Firm's senior management-level committees that are primarily responsible for key risk-related functions are: The Firmwide Risk Committee ("FRC") is the Firm's highest management-level risk committee. It provides oversight of the risks inherent in the Firm's businesses. The FRC is co- chaired by the Firm's CEO and CRO. The FRC serves as an escalation point for risk topics and issues raised by its members, the Line of Business Risk Committees, Firmwide Control Committee, Firmwide Fiduciary Risk Governance Committee, Firmwide Estimations Risk Committee, Conduct Risk Steering Committee and Regional Risk Committees, as appropriate. The FRC escalates significant issues to the DRPC, as appropriate. The Public Responsibility Committee of the Board assists the Board in its oversight of the Firm's positions and practices on public responsibility matters such as community investment, fair lending, sustainability, consumer practices and other public policy issues that reflect the Firm's values and character and impact the Firm's reputation among all of its stakeholders. The Committee also provides guidance on these matters to management and the Board as appropriate. The Compensation & Management Development Committee ("CMDC") of the Board assists the Board in its oversight of the Firm's compensation programs and reviews and approves the Firm's overall compensation philosophy, incentive compensation pools, and compensation practices consistent with key business objectives and safety and soundness. The CMDC reviews Operating Committee members' performance against their goals, and approves their compensation awards. The CMDC also periodically reviews the Firm's diversity programs and management development and succession planning, and provides oversight of the Firm's culture, including reviewing management updates regarding significant conduct issues and any related employee actions, including but not limited to compensation actions. The Audit Committee of the Board assists the Board in its oversight of management's responsibilities to assure that there is an effective system of controls reasonably designed to safeguard the assets and income of the Firm, assure the integrity of the Firm's financial statements and maintain compliance with the Firm's ethical standards, policies, plans and procedures, and with laws and regulations. In addition, the Audit Committee assists the Board in its oversight of the Firm's independent registered public accounting firm's qualifications, independence and performance, and of the performance of the Firm's Internal Audit function. Management's discussion and analysis 81 JPMorgan Chase & Co./2018 Form 10-K The Firm has a Risk Identification process designed to facilitate the first line of defense's responsibility to identify material risks inherent to the Firm, catalog them in a central repository and review the most material risks on a regular basis. The second line of defense reviews and challenges the first line's identification of risks, maintains the central repository and provides the consolidated Firmwide results to the FRC and DRPC. The Directors' Risk Policy Committee of the Board assists the board in its oversight of the Firm's global risk management framework and approves the primary risk management policies of the Firm. The Committee's responsibilities include oversight of management's exercise of its responsibility to assess and manage the Firm's risks, and its capital and liquidity planning and analysis. Breaches in risk appetite, capital and liquidity issues that may have a material adverse impact on the Firm and other significant risk-related matters are escalated to the DRPC. JPMorgan Chase & Co./2018 Form 10-K Management's discussion and analysis • • • The primary objectives of effective capital management are to: Treasury & CIO assumed responsibility for capital management in March 2018. Capital management A strong capital position is essential to the Firm's business strategy and competitive position. Maintaining a strong balance sheet to manage through economic volatility is considered a strategic imperative of the Firm's Board of Directors, CEO and Operating Committee. The Firm's fortress balance sheet philosophy focuses on risk-adjusted returns, strong capital and robust liquidity. The Firm's capital risk management strategy focuses on maintaining long-term stability to enable it to build and invest in market-leading businesses, even in a highly stressed environment. Senior management considers the implications on the Firm's capital prior to making any significant decisions that could impact future business activities. In addition to considering the Firm's earnings outlook, senior management evaluates all sources and uses of capital with a view to ensuring the Firm's capital strength. Capital risk is the risk the Firm has an insufficient level and composition of capital to support the Firm's business activities and associated risks during normal economic environments and under stressed conditions. CAPITAL RISK MANAGEMENT JPMorgan Chase & Co./2018 Form 10-K 83 84 Governance and oversight For further information on reputation risk, refer to Reputation Risk Management on page 101. The Firm's balance sheet strategy, which focuses on risk- adjusted returns, strong capital and robust liquidity, is key to management of strategic risk. For further information on capital risk, refer to Capital Risk Management on pages 85-94. For further information on liquidity risk, refer to Liquidity Risk Management on pages 95-100 In the process of developing the strategic initiatives, line of business and Corporate leadership identify the strategic risks associated with their strategic initiatives and those risks are incorporated into the Firmwide Risk Identification process and monitored and assessed as part of the Firmwide Risk Appetite framework. For further information on Risk Identification, refer to Enterprise-Wide Risk Management on page 79. For further information on the Risk Appetite framework, refer to Enterprise-Wide Risk Management on page 80. These strategic priorities and initiatives are then incorporated in the Firm's budget, and are reviewed by the Board of Directors. The Firm's strategic planning process, which includes the development and execution of strategic priorities and initiatives by the Operating Committee and the management teams of the lines of business and Corporate, is an important process for managing the Firm's strategic risk. Guided by the Firm's How We Do Business Principles (the "Principles"), the strategic priorities and initiatives are updated annually and include evaluating performance against prior year initiatives, assessment of the operating environment, refinement of existing strategies and development of new strategies. The Operating Committee and the senior leadership of each LOB and Corporate are responsible for managing the Firm's most significant strategic risks. Strategic risks are overseen by IRM through participation in business reviews, LOB and Corporate senior management committees, ongoing management of the Firm's risk appetite and limit framework, and other relevant governance forums. The Board of Directors oversees management's strategic decisions, and the DRPC oversees IRM and the Firm's risk management framework. Overview Strategic risk is the risk associated with the Firm's current and future business plans and objectives. Strategic risk includes the risk to current or anticipated earnings, capital, liquidity, enterprise value, or the Firm's reputation arising from adverse business decisions, poor implementation of business decisions, or lack of responsiveness to changes in the industry or external environment. STRATEGIC RISK MANAGEMENT On at least an annual basis, the Firm's Operating Committee defines the most significant strategic priorities and initiatives, including those of the Firm, the LOBS and Corporate, for the coming year and evaluates performance against the prior year. As part of the strategic planning process, IRM conducts a qualitative assessment of those significant initiatives to determine the impact on the risk profile of the Firm. The Firm's priorities, initiatives and IRM's assessment are provided to the Board for its review. As part of its ongoing oversight and management of risk across the Firm, IRM is regularly engaged in significant discussions and decision-making across the Firm, including decisions to pursue new business opportunities or modify or exit existing businesses. The Board of Directors provides oversight of risk. The DRPC is the principal committee that oversees risk matters. The Audit Committee oversees the control environment, and the Compensation & Management Development Committee oversees compensation and other management-related matters. Each committee of the Board oversees reputation risk and/or conduct risk issues within its scope of responsibility. The Firm's Operating Committee, which consists of the Firm's CEO, CRO, CFO and other senior executives, is accountable to and may refer matters to the Firm's Board of Directors. The Operating Committee is responsible to escalate to the Board the information necessary to facilitate the Board's exercise of its duties. Internal Audit Chief Information Officer General Counsel Chief Financial Officer Line of Business CEOs (b) Chief Executive Officer Operating Committee Other Board Committees (a) Audit Committee Directors' Risk Policy Committee Board of Directors Head of Corporate Responsibility The chart below illustrates the Board of Directors and key senior management level committees in the Firm's risk governance structure. In addition, there are other committees, forums and paths of escalation that support the oversight of risk which are not shown in the chart below. JPMorgan Chase & Co./2018 Form 10-K 80 In addition, there are other functions that contribute to the firmwide control environment including Finance, Human Resources, Legal, and Control Management. The Internal Audit function operates independently from other parts of the Firm and performs independent testing and evaluation of processes and controls across the entire enterprise as the Firm's "third line of defense". The Internal Audit Function is headed by the General Auditor, who reports to the Audit Committee. The IRM function is independent of the businesses and is "the second line of defense". The IRM function sets and oversees the risk management structure for firmwide risk governance, and independently assesses and challenges the first line of defense risk management practices. IRM is also responsible for its own adherence to applicable laws, rules, regulations and for the implementation of policies and standards established by IRM with respect to its own processes. The Firm places reliance on each of its LOBS and other functional areas giving rise to risk to operate within the parameters identified by the IRM function, and within its own management-identified risk and control standards. Each LOB and Treasury and CIO, inclusive of their aligned Operations, Technology and Control Management are considered the "first line of defense" and owns the identification of risks, as well as the design and execution of controls, inclusive of IRM-specified controls, to manage those risks. The first line of defense is responsible for adherence to applicable laws, rules, and regulations and for the implementation of the risk management structure (which may include policy, standards, limits, thresholds and controls) established by IRM. The Firm has an Independent Risk Management (“IRM”) function, which consists of the Risk Management and Compliance organizations. The CEO appoints, subject to DRPC approval, the Firm's CRO to lead the IRM organization and manage the risk governance structure of the Firm. The framework is subject to approval by the DRPC in the form of the primary risk management policies. The Firm's CRO oversees and delegates authorities to LOB CROS, Firmwide Risk Executives ("FRES"), and the Firm's Chief Compliance Officer ("CCO"). The CCO oversees and delegates authorities to the LOB CCOS, and is responsible for the creation and effective execution of the Global Compliance Program. The Firm's overall appetite for risk is governed by a "Risk Appetite" framework. The framework and the Firm's risk appetite are set and approved by the Firm's Chief Executive Officer ("CEO"), Chief Financial Officer ("CFO") and Chief Risk Officer ("CRO"). LOB-level risk appetite is set by the respective LOB CEO, CFO and CRO and is approved by the Firm's CEO, CFO and CRO. Quantitative parameters and qualitative factors are used to monitor and measure the Firm's capacity to take risk consistent with its stated risk appetite. Quantitative parameters have been established to assess select strategic risks, credit risks and market risks. Qualitative factors have been established to assess select operational risks, and impact to the Firm's reputation. Risk Appetite results are reported quarterly to the Board of Directors' Risk Policy Committee ("DRPC"). Governance and oversight Management's discussion and analysis The independent status of the IRM function is supported by a governance structure that provides for escalation of risk issues to senior management, the Firmwide Risk Committee, and the Board of Directors, as appropriate. Head of Human Resources Chief Risk Officer Management Risk Committee (c) The Capital Governance Committee and Treasurer Committee report to the Firmwide Asset and Liability Committee. (d) As applicable. (a) Other Board Committees include the Compensation & Management Development Committee, Corporate Governance & Nominating Committee and Public Responsibility Committee. (b) The Line of Business CEOS for CIB and CCB are also the Firm's Co-Presidents and Co-Chief Operating Officers. Conduct Risk Steering Committee Firmwide Control Committee Firmwide Estimations Risk Committee Firmwide Fiduciary Risk Governance Committee Regional Risk Committees Risk Committee CIO, Treasury & Corporate Firmwide Risk Committee Line of Business, Corporate and Regional Control Committees Line of Business Reputation Risk Committees (d) Line of Business Estimations Risk Committees (d) Line of Business Fiduciary Risk Committees (d) Corporate & Investment Bank Risk Committee Consumer & Community Banking Risk Committee Commercial Banking Risk Committee Governance Forum Valuation Firmwide Committee(c) Asset and Liability Firmwide Maintain sufficient capital in order to continue to build and invest in the Firm's businesses through the cycle and in stressed environments; Retain flexibility to take advantage of future investment opportunities; Promote the Firm's ability to serve as a source of strength to its subsidiaries; began January 1, 2016 and continued through the end of 2018. All banking institutions are currently required to have a minimum CET1 capital ratio of 4.5% of risk weighted assets. Certain banking organizations, including the Firm, are required to hold additional amounts of capital to serve as a "capital conservation buffer". The capital conservation buffer is intended to be used to absorb potential losses in times of financial or economic stress. The capital conservation buffer was subject to a phase-in period that pillar-3-us-lcr-disclosures). Additional information regarding the Firm's capital ratios, as well as the U.S. federal regulatory capital standards to which the Firm is subject, is presented in Note 26. For further information on the Firm's Basel III measures, refer to the Firm's Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website (https:// jpmorganchaseco.gcs-web.com/financial-information/basel- The capital adequacy of the Firm and its IDI subsidiaries, both during the transitional period and upon full phase-in, is evaluated against the Basel III approach (Standardized or Advanced) which, for each quarter, results in the lower ratio. The Firm's Basel III Standardized Fully Phased-In risk- based ratios are currently more binding than the Basel III Advanced Fully Phased-In risk-based ratios, and the Firm expects that this will remain the case for the foreseeable future. 2019 2018 2017 0 Minimum requirement As an expansion of the capital conservation buffer, the Firm is also required to hold additional levels of capital in the form of a GSIB surcharge and a countercyclical capital buffer. 4.50% 2 4.50% 4 Capital conservation buffer 2.50% 1.875% 1.250% 6 1.750% 2.625% 4.50% GSIB surcharge Under the Federal Reserve's final rule, the Firm is required to calculate its GSIB surcharge on an annual basis under two separately prescribed methods, and is subject to the higher of the two. The first ("Method 1"), reflects the GSIB surcharge as prescribed by the Basel Committee's assessment methodology, and is calculated across five criteria: size, cross-jurisdictional activity, interconnectedness, complexity and substitutability. The second ("Method 2"), modifies the Method 1 requirements to include a measure of short-term wholesale funding in place of substitutability, and introduces a GSIB score "multiplication factor". The following table represents the Firm's GSIB surcharge. Transitional(a) JPMorgan Chase & Co./2018 Form 10-K In addition to meeting the capital ratio requirements of Basel III, the Firm and its IDI subsidiaries also must maintain minimum capital and leverage ratios in order to be "well-capitalized" under the regulations issued by the Federal Reserve and the Prompt Corrective Action ("PCA") requirements of the FDIC Improvement Act ("FDICIA”), respectively. For additional information, refer to Note 26. Failure to maintain an SLR ratio equal to or greater than the regulatory minimum may result in limitations on the amount of capital that the Firm may distribute. The SLR is defined as Tier 1 capital under Basel III divided by the Firm's total leverage exposure. Total leverage exposure is calculated by taking the Firm's total average on balance sheet assets, less amounts permitted to be deducted for Tier 1 capital, and adding certain off-balance sheet exposures, such as undrawn commitments and derivatives potential future exposure. Supplementary leverage ratio Leverage-based Capital Regulatory Minimums The Federal Reserve's framework for setting the countercyclical capital buffer takes into account the macro financial environment in which large, internationally active banks function. As of December 31, 2018, the U.S. countercyclical capital buffer remained at 0%. The Federal Reserve will continue to review the buffer at least annually. The buffer can be increased if the Federal Reserve, FDIC and OCC determine that credit growth in the economy has become excessive and can be calibrated up to an additional 2.5% of RWA subject to a 12-month implementation period. Failure to maintain regulatory capital equal to or in excess of the risk-based regulatory capital minimum plus the capital conservation buffer (inclusive of the GSIB surcharge) and any countercyclical buffer may result in limitations to the amount of capital that the Firm may distribute, such as through dividends and common equity repurchases. The Firm's effective GSIB surcharge as calculated under Method 2 for 2019 is anticipated to be 3.5%. Management's discussion and analysis 888 Fully Phased-In: Method 1 Method 2 88 JPMorgan Chase & Co./2018 Form 10-K (a) The GSIB surcharge is subject to transition provisions (in 25% increments) through the end of 2018. 1.75% 2.625% 3.50% 3.50% 2.50% 2.50% 2017 2018 87 79 3.50% 8 Establishing, calibrating and monitoring capital risk limits and indicators, including capital risk appetite tolerances; With the reorganization of the Capital Management group into the Treasury and CIO organization, the Firm established a Capital Management oversight function within the CTC risk function. The CTC CRO, who reports to the Firm's CRO, is responsible for Firmwide Capital Management Oversight. Capital Management's Oversight responsibilities include: Capital management oversight businesses. These scenarios are articulated in terms of macroeconomic factors, which are key drivers of business results; global market shocks, which generate short-term but severe trading losses; and idiosyncratic operational risk events. The scenarios are intended to capture and stress key vulnerabilities and idiosyncratic risks facing the Firm. However, when defining a broad range of scenarios, actual events can always be worse. Accordingly, management considers additional stresses outside these scenarios, as necessary. These results are reviewed by management and the Board of Directors. Management's discussion and analysis 85 The CCAR and other stress testing processes assess the potential impact of alternative economic and business scenarios on the Firm's earnings and capital. Economic scenarios, and the parameters underlying those scenarios, are defined centrally and applied uniformly across the On June 28, 2018, the Federal Reserve informed the Firm that it did not object, on either a quantitative or qualitative basis, to the Firm's 2018 capital plan. For information on actions taken by the Firm's Board of Directors following the 2018 CCAR results, refer to Capital actions on pages 91-92. Internal Capital Adequacy Assessment Process Annually, the Firm prepares the ICAAP, which informs the Board of Directors of the ongoing assessment of the Firm's processes for managing the sources and uses of capital as well as compliance with supervisory expectations for capital planning and capital adequacy. The Firm's ICAAP integrates stress testing protocols with capital planning. The Firm's Audit Committee is responsible for reviewing and approving the capital stress testing control framework. The Federal Reserve requires large bank holding companies, including the Firm, to submit on an annual basis a capital plan that has been reviewed and approved by the Board of Directors. The Federal Reserve uses the CCAR and other stress testing processes to ensure that large BHCs have sufficient capital during periods of economic and financial stress, and have robust, forward-looking capital assessment and planning processes in place that address each BHC's unique risks to enable it to absorb losses under certain stress scenarios. Through CCAR, the Federal Reserve evaluates each BHC's capital adequacy and internal capital adequacy assessment processes ("ICAAP"), as well as its plans to make capital distributions, such as dividend payments or stock repurchases. Comprehensive Capital Analysis and Review Performing independent assessment of the Firm's capital management activities; and Capital planning and stress testing Contingency capital plan capital needs; an estimate of required capital under the CCAR and other stress testing requirements; and Basel III Fully Phased-In regulatory minimums. Where necessary, each pillar may include a management-established buffer. The capital governance framework requires regular monitoring of the Firm's capital positions, stress testing and defining escalation protocols, both at the Firm and material legal entity levels. The Firm's minimum capital levels are based on the most binding of three pillars: an internal assessment of the Firm's JPMorgan Chase & Co./2018 Form 10-K Capital risk management is intended to be flexible in order to react to a range of potential events. In its management of capital, the Firm takes into consideration economic risk and all applicable regulatory capital requirements to determine the level of capital needed. The Firm meets these objectives through the establishment of internal minimum capital requirements and a strong capital management governance framework, both in business as usual conditions and in the event of stress. Maintain sufficient capital resources to operate throughout a resolution period in accordance with the Firm's preferred resolution strategy. • Meet capital distribution objectives; and • Ensure the Firm operates above the minimum regulatory capital ratios as well as maintain "well-capitalized" status for the Firm and its insured depository institution ("IDI") subsidiaries at all times under applicable regulatory capital requirements; The Firm's contingency capital plan, which is approved by the firmwide ALCO and the DRPC, establishes the capital management framework for the Firm and specifies the principles underlying the Firm's approach towards capital management in normal economic times and during stress. The contingency capital plan defines how the Firm calibrates its targeted capital levels and meets minimum capital requirements, monitors the ongoing appropriateness of planned distributions, and sets out the capital contingency actions that must be taken or considered at various levels of capital depletion during a period of stress. 7.50% Monitoring the Firm's capital position and balance sheet activities Committees responsible for overseeing the Firm's capital management include the Capital Governance Committee, the Treasurer Committee and the ALCO. Capital management oversight is governed through the CTC risk committee. In addition, the DRPC approves the Firm's capital management oversight policy and reviews and recommends to the Board of Directors, for formal approval, the Firm's capital risk tolerances. For additional discussion on the DRPC and the ALCO, refer to Enterprise-wide Risk Management on pages 79-140. Capital conservation buffer incl. GSIB 9.00% CET1: 12.0% 12/31/18 10- 10.50% 12 14 The following chart presents the Basel III minimum CET1 capital ratio during the transitional periods and on a fully phased-in basis under the Basel III rules currently in effect. Also in April 2018, the Federal Reserve and the OCC released a proposal to revise the enhanced supplementary leverage ratio ("eSLR") requirements applicable to the U.S. global systemically important banks ("GSIBS") and their IDIS and to make conforming changes to the rules which are applicable to U.S. GSIBS relating to TLAC and external long- term debt that must satisfy certain eligibility criteria. Governance Risk-based Capital Regulatory Minimums JPMorgan Chase & Co./2018 Form 10-K 86 Banking supervisors globally continue to consider refinements and enhancements to the Basel III capital framework for financial institutions, and in December 2017, the Basel Committee issued Basel III: Finalizing post-crisis reforms ("Basel III Reforms"). The Basel Committee expects national regulatory authorities to implement the Basel III Reforms in the laws of their respective jurisdictions and to require banking organizations subject to such laws to meet most of the revised requirements by January 1, 2022, with certain elements being phased in through January 1, 2027. Key Regulatory Developments Basel III also includes a requirement for Advanced Approach banking organizations, including the Firm, to calculate the SLR. For additional information on the SLR, refer to page 91. Basel III establishes capital requirements for calculating credit risk RWA and market risk RWA, and in the case of Basel III Advanced, operational risk RWA. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk-weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. In addition to the RWA calculated under these methodologies, the Firm may supplement such amounts to incorporate management judgment and feedback from its regulators. Capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. bank holding companies ("BHC") and banks, including the Firm and its IDI subsidiaries. Basel Ill sets forth two comprehensive approaches for calculating RWA: a standardized approach ("Basel III Standardized"), and an advanced approach ("Basel III Advanced"). Certain of the requirements of Basel III were subject to phase-in periods that began on January 1, 2014 and continued through the end of 2018 ("transitional period"). While the required capital remained subject to the transitional rules during 2018, the Firm's capital ratios as of December 31, 2018 were equivalent whether calculated on a transitional or fully phased-in basis. Basel III Overview The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The OCC establishes similar minimum capital requirements for the Firm's national banks, including JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. The U.S. capital requirements generally follow the Capital Accord of the Basel Committee, as amended from time to time. Regulatory capital In April 2018, the Federal Reserve proposed the introduction of a stress buffer framework that would create a single, integrated set of capital requirements by combining the supervisory stress test results of the CCAR assessment and those under the Dodd-Frank Act with current point-in-time capital requirements. The U.S. banking regulators will be proposing final requirements applicable to U.S. financial institutions. JPMorgan Chase & Co./2018 Form 10-K Asset & Wealth Estimations and Model risk Impacts of Risks Market risk is the risk associated with the effect of changes in market factors, such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. Operational risk is the risk associated with inadequate or failed internal processes, people and systems, or from external events and includes compliance risk, conduct risk, legal risk, and estimations and model risk. Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments, including consumer credit risk, wholesale credit risk, and investment portfolio risk. Strategic risk is the risk associated with the Firm's current and future business plans and objectives, including capital risk, liquidity risk, and the impact to the Firm's reputation. The Firm's risks are generally categorized in the following four risk types: Types of Risks Drivers of risks include, but are not limited to, the economic environment, regulatory or government policy, competitor or market evolution, business decisions, process or judgment error, deliberate wrongdoing, dysfunctional markets, and natural disasters. Impacts of Risks Consequences of risks, both quantitative and qualitative Drivers of Risks by which risks manifest themselves Factors that cause a risk to exist Types of Risks There may be many consequences of risks manifesting, including quantitative impacts such as reduction in earnings and capital, liquidity outflows, and fines or penalties, or qualitative impacts, such as reputation damage, loss of clients, and regulatory and enforcement actions. Categories The Firm's risk governance and oversight functions align to: Firmwide Risk Management is overseen and managed on an enterprise-wide basis. The Firm's risk management governance and oversight framework involves understanding drivers of risks, types of risks, and impacts of risks. The Firm strives for continual improvement through efforts to enhance controls, ongoing employee training and development, talent retention, and other measures. The Firm follows a disciplined and balanced compensation framework with strong internal governance and independent Board oversight. The impact of risk and control issues are carefully considered in the Firm's performance evaluation and incentive compensation processes. Firmwide structures for risk governance. Ownership of risk identification, assessment, data and management within each of the lines of business and Corporate; and Acceptance of responsibility, including identification and escalation of risk issues, by all individuals within the Firm; • • The Firm believes that effective risk management requires: Risk is an inherent part of JPMorgan Chase's business activities. When the Firm extends a consumer or wholesale loan, advises customers on their investment decisions, makes markets in securities, or offers other products or services, the Firm takes on some degree of risk. The Firm's overall objective is to manage its businesses, and the associated risks, in a manner that balances serving the interests of its clients, customers and investors and protects the safety and soundness of the Firm. ENTERPRISE-WIDE RISK MANAGEMENT 140 Drivers of Risks Governance and Oversight Functions • The following sections discusses the risk governance and oversight functions in place to manage the risks inherent in the Firms business activities. 139 The Firm manages its risk through risk governance and oversight functions. The scope of a particular function may include one or more drivers, types and/or impacts of risk. For example, Country Risk Management oversees country risk which may be a driver of risk or an aggregation of exposures that could give rise to multiple risk types such as credit or market risk. Legal risk 138 137 Compliance risk 134-136 Operational risk 132-133 Country risk 124-131 Market risk 123 Conduct risk 112-119 Investment portfolio risk Capital risk Page Risk governance and oversight functions Strategic risk 84 85-94 Liquidity risk Reputation risk 101 Consumer credit risk 106-111 Wholesale credit risk 95-100 24 • 94 JPMorgan Chase & Co./2018 Form 10-K LIQUIDITY RISK MANAGEMENT Liquidity risk is the risk that the Firm will be unable to meet its contractual and contingent financial obligations as they arise or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets and liabilities. Liquidity risk oversight The Firm has a liquidity risk oversight function whose primary objective is to provide assessment, measurement, monitoring, and control of liquidity risk across the Firm. Liquidity risk oversight is managed through a dedicated firmwide Liquidity Risk Oversight group. The CTC CRO, who reports to the Firm's CRO, is responsible for firmwide Liquidity Risk Oversight. Liquidity Risk Oversight's responsibilities include: . 1,446,696 Monitoring and reporting internal firmwide and legal entity liquidity stress tests as well as regulatory defined liquidity stress tests; • • • Establishing and monitoring limits and indicators, including liquidity risk appetite tolerances; Approving or escalating for review new or updated liquidity stress assumptions; Monitoring liquidity positions, balance sheet variances and funding activities; Conducting ad hoc analysis to identify potential emerging liquidity risks; and (a) Includes the tier 2 qualifying subordinated debt securities issued to meet the MREL requirements to which J.P. Morgan Securities plc became subject to on January 1, 2019. For additional information on MREL, refer to Supervision & Regulation on pages 1-6 Performing independent review of liquidity risk management processes. • 8.0% (in millions, except ratios) Minimum Net capital Actual 12.2% Minimum J.P. Morgan Securities $ 16,648 $ 3,069 J.P. Morgan Securities plc J.P. Morgan Securities plc is a wholly-owned subsidiary of JPMorgan Chase Bank, N.A. and is the Firm's principal operating subsidiary in the U.K. It has authority to engage in banking, investment banking and broker-dealer activities. J.P. Morgan Securities plc is jointly regulated by the PRA and the FCA. J.P. Morgan Securities plc is subject to the European Union Capital Requirements Regulation and the PRA capital rules, each of which implemented Basel III and thereby subject J.P. Morgan Securities plc to its requirements. 22.5% The following table presents J.P. Morgan Securities plc's capital information: J.P. Morgan Securities plc Total capital(a) Estimated $ 53,086 CET1 ratio Estimated Minimum 17.4% 4.5% Total capital ratio Estimated December 31, 2018 12.8% ΝΑ ΝΑ 12.1% $ 3,204,463 8.3% ΝΑ 8.3% 4.0% $ 3,205,015 6.5% ΝΑ NA 6.5% (b) (in millions) 5.0% (b) Effective January 1, 2018, the SLR was fully phased-in under Basel III. The December 31, 2017 amounts were calculated under the Basel III Transitional rules. (c) The Firm's capital ratios as of December 31, 2018 were equivalent whether calculated on a transitional or fully phased-in basis. The Firm believes that it will operate with a Basel III CET1 capital ratio between 11% and 12% over the medium term. For additional information on the Firm, JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A.'s capital, RWA and capital ratios under Basel III Standardized and Advanced Fully Phased-In rules and the SLR calculated under the Basel III Advanced Fully Phased-In rules, all of which are considered key regulatory capital measures, refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59. JPMorgan Chase & Co./2018 Form 10-K 89 Management's discussion and analysis Capital components The following table presents reconciliations of total stockholders' equity to Basel III Fully Phased-In CET1 capital, Tier 1 capital and Basel III Advanced and Standardized Fully Phased-In Total capital as of December 31, 2018 and 2017. Capital rollforward The following table presents the changes in Basel III Fully Phased-In CET1 capital, Tier 1 capital and Tier 2 capital for the year ended December 31, 2018. Year Ended December 31, (in millions) (a) Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. 7.50% SLR 4.0% 12.7% 10.5% 13.9 14.5 15.9 15.9 9.00 11.00 13.8 14.4 12.0 Total leverage exposure 15.8 14.0 Total capital ratio Leverage-based capital metrics: Adjusted average assets (a) Tier 1 leverage ratio $ 2,514,270 $ 2,514,270 $ 2,514,822 $ 2,514,822 8.3% 8.3% 15.7 December 31, 2018 1,509,762 Under the market and credit risk standards of Appendix E of the Net Capital Rule, J.P. Morgan Securities is eligible to use the alternative method of computing net capital if, in addition to meeting its minimum net capital requirements, it maintains tentative net capital of at least $1.0 billion. J.P. Morgan Securities is required to notify the SEC in the event that tentative net capital is less than $5.0 billion. As of December 31, 2018, J.P. Morgan Securities maintained tentative net capital in excess of the minimum and notification requirements. Tier 1 capital ratio CET1 capital ratio Risk-weighted assets Total capital Tier 1 capital CET1 capital Risk-based capital metrics: (in millions, except ratios) December 31, 2017 5.0% (b) ΝΑ 6.4% NA 3,269,988 $ ΝΑ 4.0% 4.0% 8.1% 8.1% Standardized Transitional Fully Phased-In Advanced 2018 1,435,825 1,499,506 227,498 237,960 227,933 208,564 208,564 208,644 208,644 238,395 Total leverage exposure SLR(b) 183,244 183,244 $ 183,300 $ $ 183,300 capital ratios Advanced Standardized Minimum Minimum capital ratios $ Tier 1 leverage ratio 2,589,887 $ $ Minimum capital ratios Minimum capital ratios Fully Phased-In Transitional Advanced Standardized Transitional/Fully Phased-In (c) CET1 capital ratio Risk-weighted assets 183,474 Total capital CET1 capital Risk-based capital metrics: (in millions, except ratios) December 31, 2018 The following tables present the Firm's Transitional and Fully Phased-In risk-based and leverage-based capital metrics under both the Basel III Standardized and Advanced Approaches. The Firm's Basel III ratios exceeded both the Transitional and Fully Phased-In regulatory minimums as of December 31, 2018 and 2017. Corporate & Investment Bank 70.0 J.P. Morgan Securities JPMorgan Chase's principal U.S. broker-dealer subsidiary is J.P. Morgan Securities. J.P. Morgan Securities is subject to Rule 15c3-1 under the Securities Exchange Act of 1934 (the "Net Capital Rule"). J.P. Morgan Securities is also registered as a futures commission merchant and subject to Rule 1.17 of the CFTC. J.P. Morgan Securities has elected to compute its minimum net capital requirements in accordance with the "Alternative Net Capital Requirements" of the Net Capital Rule. Tier 1 capital The following table presents J.P.Morgan Securities' net capital information: $ 209,093 2,589,887 Adjusted average assets (a) Leverage-based capital metrics: Total capital ratio Tier 1 capital ratio 14.0 12.5 16.0 15.5 12.0 183,474 10.5 13.7 10.5% 9.0% 12.9% 12.0% 1,421,205 1,528,916 227,435 237,511 209,093 14.7 (in millions) 70.0 $ Credit risk RWA Market risk RWA December 31, 2017 $ 1,386,060 $ 123,702 $ 1,509,762 $ 922,905 $ Model & data changes (a) Total RWA (10,431) (23,622) 3,750 123,791 $ (13,191) Operational risk 400,000 $ Total RWA 1,446,696 (9,441) Portfolio runoff (b) (8,381) (8,381) (13,191) (10,161) Advanced Credit risk RWA Advanced Fully Phased-In Total capital $ (a) Represents certain deferred tax liabilities related to tax-deductible goodwill and identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. 18,342 18,934 227,435 $ 227,498 Change in long-term debt and other instruments qualifying as Tier 2 (1,055) Change in qualifying allowance for credit losses 214 Other 249 Decrease in Advanced Tier 2 capital Standardized Market risk RWA (592) 18,342 Advanced Total capital at December 31, 2018 (a) Includes DVA related to structured notes recorded in AOCI. $ 227,435 90 JPMorgan Chase & Co./2018 Form 10-K RWA rollforward The following table presents changes in the components of RWA under Basel III Standardized and Advanced Fully Phased-In for the year ended December 31, 2018. The amounts in the rollforward categories are estimates, based on the predominant driver of the change. Year ended December 31, 2018 (in millions) Advanced Tier 2 capital at December 31, 2018 capital (10,161) 55,805 Less: Adjustments for deductions from Tier 1 capital Total adjusted average assets (a) Off-balance sheet exposures(b) Total leverage exposure SLR Line of business equity (Allocated capital) December 31, 2018 $ 209,093 $ 2,636,505 $ 2,562,155 December 31, 2017 208,564 Total average assets December 31, January 1, 2019 2018 2017 Consumer & Community Banking $ 52.0 51.0 $ 51.0 46,618 47,333 (in billions) Movement in portfolio levels (c) (in millions, except ratio) Tier 1 capital The following table presents the components of the Firm's Fully Phased-In SLR as of December 31, 2018 and 2017. (4,648) Changes in RWA 36,993 (17,839) December 31, 2018 $ 1,423,053 $ 105,863 $ 51,157 19,154 1,528,916 10,153 3,742 The table below presents the Firm's assessed level of capital allocated to each line of business as of the dates indicated. (4,624) (5,889) (11,418) (25,491) 388,582 $ 1,421,205 (17,815) $ 926,647 $ 105,976 $ (a) Model & data changes refer to material movements in levels of RWA as a result of revised methodologies and/or treatment per regulatory guidance (exclusive of rule changes). (b) Portfolio runoff for credit risk RWA primarily reflects reduced risk from position rolloffs in legacy portfolios in Home Lending. (c) Movement in portfolio levels (inclusive of rule changes) refers to: changes in book size, composition, credit quality, and market movements for credit risk RWA; changes in position and market movements for market risk RWA; and updates to cumulative losses for operational risk RWA. Supplementary leverage ratio (11,418) Total stockholders' equity 18,934 28,418 Other CET1 capital adjustments 1,034 223 Increase in Standardized/Advanced CET1 capital 230 Standardized/Advanced CET1 capital at Add: December 31, 2018 183,474 Deferred tax liabilities(a) 855 2,280 Standardized/Advanced Fully Phased- Standardized/Advanced Tier 1 capital at In CET1 capital 183,474 183,244 December 31, 2017 Preferred stock 26,068 26,068 Change in CET1 capital 2,204 208,564 748 Changes related to other CET1 capital adjustments December 31, December 31, 2018 2017 256,515 $ 255,693 Standardized/Advanced CET1 capital at December 31, 2017 $183,244 Net income applicable to common equity 30,923 Dividends declared on common stock (9,214) Less: Preferred stock Common stockholders' equity 26,068 230,447 26,068 229,625 Net purchase of treasury stock 205 (17,899) (1,417) Changes related to AOCI (1,203) Less: Goodwill 47,471 47,507 Adjustment related to DVA (a) (1,165) Other intangible assets Changes in additional paid-in capital 237,511 230 Net issuance of noncumulative perpetual preferred stock (103) Standardized Fully Phased-In Tier 2 capital Change in long-term debt and other instruments qualifying as Tier 2 (1,055) 28,418 29,396 Standardized Fully Phased-in Total Change in qualifying allowance for credit losses Other (172) 249 146 capital 237,960 Decrease in Standardized Tier 2 capital (978) Adjustment in qualifying allowance for credit losses for Advanced Tier 2 capital (10,076) (10,462) Advanced Fully Phased-In Tier 2 Standardized Tier 2 capital at December 31, 2018 Standardized Total capital at December 31, 2018 Advanced Tier 2 capital at December 31, 2017 237,511 Less: Other Standardized Tier 2 capital at December 31, 2017 Other Tier 1 adjustments 449 Liquidity management 748 Other 299 Standardized/Advanced Fully Phased- Increase in Standardized/Advanced Tier 1 capital 529 In Tier 1 capital 29,396 209,093 Standardized/Advanced Tier 1 capital at Long-term debt and other instruments December 31, 2018 209,093 qualifying as Tier 2 capital 13,772 14,827 Qualifying allowance for credit losses 14,500 14,672 208,564 Treasury and CIO is responsible for liquidity management. The primary objectives of effective liquidity management are to: 80.0 • 15,857 Obligations of Firm-administered multi-seller conduits (d) 4,843 3,045 3,396 3,206 Total short-term secured funding(a) $ 216,727 $176,858 $ 216,037 $ 205,311 Senior notes 472,078 $ 162,733 $155,852 153,162 $ 154,352 Trust preferred securities 690 471 2,276 24,320 16,889 30,428 Other borrowed funds (a)(c) 2017 $ 30,059 $ 24,186 $ 27,834 $ 19,920 $ 8,789 10,727 38,848 $ 34,913 11,369 10,755 Subordinated debt $ 30,675 $ 171,975 $147,713 177,629 $ 173,450 Securities loaned (a)(b) 9,481 9,211 10,692 12,798 39,203 $ Structured notes(e) Total long-term unsecured funding Credit card securitization(d) 99,670 Preferred stock (h) $ 26,068 $ 26,068 26,249 $ 26,212 Common stockholders' equity(h) $ 230,447 $229,625 $ 229,222 $ 72,863 $ 230,350 (d) Included in beneficial interests issued by consolidated variable interest entities on the Firm's Consolidated balance sheets. (e) Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company. (f) Other securitizations includes securitizations of student loans. The Firm deconsolidated the student loan securitization entities in the second quarter of 2017 as it no longer had a controlling financial interest in these entities as a result of the sale of the student loan portfolio. The Firm's wholesale businesses also securitize loans for client-driven transactions, which are not considered to be a source of funding for the Firm and are not included in the table. (g) Includes long-term structured notes which are secured. (h) For additional information on preferred stock and common stockholders' equity refer to Capital Risk Management on pages 85-94, Consolidated statements of changes in stockholders' equity, Note 20 and Note 21. Short-term funding The Firm's sources of short-term secured funding primarily consist of securities loaned or sold under agreements to repurchase. These instruments are secured predominantly by high-quality securities collateral, including government- issued debt and agency MBS, and constitute a significant portion of the federal funds purchased and securities loaned or sold under repurchase agreements on the Consolidated balance sheets. The increase at December 31, 2018, compared to December 31, 2017, was primarily due to higher client-driven market-making activities and higher secured financing of trading assets-debt and equity instruments in CIB. The balances associated with securities loaned or sold under agreements to repurchase fluctuate over time due to customers' investment and financing activities; the Firm's demand for financing; the ongoing management of the mix of the Firm's liabilities, including its secured and unsecured financing (for both the investment securities and market-making portfolios); and other market and portfolio factors. The Firm's sources of short-term unsecured funding primarily consist of issuance of wholesale commercial paper. The increase in commercial paper was due to higher net issuance primarily for short-term liquidity management. Long-term funding and issuance (a) The prior period amounts have been revised to conform with the current period presentation. (b) Primarily consists of short-term securities loaned or sold under agreements to repurchase. (c) Includes FHLB advances with original maturities of less than one year of $11.4 billion as of December 31, 2018; there were no FHLB advances with original maturities of less than one year as of December 31, 2017. 2018 3,195 5,010 4,641 62,869 $86,536 $ Other securitizations (d)(f) Federal Home Loan Bank ("FHLB") advances Other long-term secured funding(s) 16,743 16,553 16,178 18,832 53,090 45,727 49,640 42,918 $ 4,842 232,566 $218,822 218,378 $ 13,404 $ 21,278 $ 15,900 $ 626 44,455 60,617 52,121 69,916 Total long-term secured funding $ 219,451 $ 2017 2018 Average The table below summarizes, by line of business, the period-end and average deposit balances as of and for the years ended December 31, 2018 and 2017. Deposits As of or for the year ended December 31, (in millions) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset & Wealth Management Corporate Total Firm characteristics. Securities borrowed or purchased under resale agreements and trading assets-debt and equity instruments are primarily funded by the Firm's securities loaned or sold under agreements to repurchase, trading liabilities-debt and equity instruments, and a portion of the Firm's long-term debt and stockholders' equity. In addition to funding securities borrowed or purchased under resale agreements and trading assets-debt and equity instruments, proceeds from the Firm's debt and equity issuances are used to fund certain loans and other financial and non-financial assets, or may be invested in the Firm's investment securities portfolio. Refer to the discussion below for additional information relating to Deposits, Short- term funding, and Long-term funding and issuance. Year ended December 31, 2018 2017 2018 2017 $ 678,854 $ 659,885 $ 670,388 $ 640,219 482,084 Average 455,883 Deposits Management believes that the Firm's unsecured and secured funding capacity is sufficient to meet its on- and off-balance sheet obligations. • LCR Net excess HQLA (d) $ 113% 61,566 $ 115% 68,206 $ 119% 88,003 there was a decrease in the amount of HQLA in JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. that was determined to be transferable to non-bank affiliates. This decrease was based on a change in the Firm's interpretation of amounts available for transfer. The Firm's average LCR decreased for the three months ended December 31, 2018, compared with the prior year period, due to a reduction in average HQLA primarily driven by (a) long-term debt maturities and CIB activities, and (b) a decrease in the amount of HQLA in JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A that was determined to be transferable to non-bank affiliates based on a change in the Firm's interpretation of amounts available for transfer. The Firm's average LCR may fluctuate from period to period, due to changes in its HQLA and estimated net cash outflows under the LCR as a result of ongoing business activity. The Firm's HQLA are expected to be available to meet its liquidity needs in a time of stress. For a further discussion of the Firm's LCR, refer to the Firm's US LCR Disclosure reports, which are available on the Firm's website at: (https://jpmorganchaseco.gcs-web.com/financial- information/basel-pillar-3-us-lcr-disclosures). The Firm funds its global balance sheet through diverse sources of funding including a stable deposit franchise as well as secured and unsecured funding in the capital markets. The Firm's loan portfolio is funded with a portion of the Firm's deposits, through securitizations and, with respect to a portion of the Firm's real estate-related loans, with secured borrowings from the FHLBs. Deposits in excess of the amount utilized to fund loans are primarily invested by Treasury and CIO in the Firm's investment securities portfolio or deployed in cash or other short-term liquid investments based on their interest rate and liquidity risk Other liquidity sources As of December 31, 2018, the Firm also had approximately $276 billion of available borrowing capacity at various FHLBS, discount windows at the Federal Reserve Banks and various other central banks as a result of collateral pledged by the Firm to such banks. This borrowing capacity excludes the benefit of securities reported in the Firm's HQLA or other unencumbered securities that are currently pledged at the Federal Reserve Bank discount windows. Although available, the Firm does not view the borrowing capacity at Federal Reserve Bank discount windows and the various other central banks as a primary source of liquidity. (a) Represents cash on deposit at central banks, primarily Federal Reserve Banks. (b) Predominantly U.S. Treasuries, U.S. Agency MBS, and sovereign bonds net of applicable haircuts under the LCR rules. (c) HQLA eligible securities may be reported in securities borrowed or purchased under resale agreements, trading assets, or investment securities on the Firm's Consolidated balance sheets. (d) Excludes average excess HQLA at JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. that are not transferable to non-bank affiliates. The Firm's average LCR decreased during the three months ended December 31, 2018, compared with the three month period ended September 30, 2018 due to a decrease in the average amount of reportable HQLA. Although HQLA increased in JPMorgan Chase Bank, N.A. during the period, 96 JPMorgan Chase & Co./2018 Form 10-K Funding Sources of funds As of December 31, 2018, in addition to assets reported in the Firm's HQLA under the LCR rule, the Firm had approximately $226 billion of unencumbered marketable securities, such as equity securities and fixed income debt securities, available to raise liquidity, if required. This includes HQLA-eligible securities included as part of the excess liquidity at JPMorgan Chase Bank, N.A. that are not transferable to non-bank affiliates. Long-term funding provides additional sources of stable funding and liquidity for the Firm. The Firm's long-term funding plan is driven primarily by expected client activity, liquidity considerations, and regulatory requirements, including TLAC. Long-term funding objectives include maintaining diversification, maximizing market access and optimizing funding costs. The Firm evaluates various funding markets, tenors and currencies in creating its optimal long-term funding plan. 477,250 170,859 Loans 984.6 63% 930.7 Loans-to-deposits ratio 67% 64% Average deposits increased for the year ended December 31, 2018 in CCB and CIB, partially offset by decreases in AWM, CB and Corporate. The increase in CCB reflects the continuation of growth from new accounts, and in CIB reflects growth in operating deposits in both Treasury Services and Securities Services driven by growth in client activity. The decrease in AWM was driven by balance migration predominantly into the Firm's investment-related products. The decrease in CB was driven by a reduction in non-operating deposits. The decrease in Corporate was predominantly due to maturities of wholesale non- operating deposits, consistent with the Firm's efforts to reduce such deposits. For further information on deposit and liability balance trends, refer to the discussion of the Firm's Business Segment Results and the Consolidated Balance Sheets Analysis on pages 60-78 and pages 52-53, respectively. The Firm believes that average deposit balances are generally more representative of deposit trends than period-end deposit balances. 62% JPMorgan Chase & Co./2018 Form 10-K 97 Management's discussion and analysis The following table summarizes short-term and long-term funding, excluding deposits, as of December 31, 2018 and 2017, and average balances for the years ended December 31, 2018 and 2017. For additional information, refer to the Consolidated Balance Sheets Analysis on pages 52-53 and Note 19. Sources of funds (excluding deposits) As of or for the year ended December 31, (in millions) Commercial paper Other borrowed funds (a) Total short-term unsecured funding(a) Securities sold under agreements to repurchase (a) (b) 46 447,697 Deposits as a % of total liabilities $ 181,512 170,822 176,884 138,546 146,407 137,272 148,982 323 295 729 2017 1,444.0 3,604 1,470,666 $ 1,443,982 $ 1,456,461 $ 1,417,386 A key strength of the Firm is its diversified deposit franchise, through each of its lines of business, which provides a stable source of funding and limits reliance on the wholesale funding markets. A significant portion of the Firm's deposits are consumer and wholesale operating deposits, which are both considered to be stable sources of liquidity. Wholesale operating deposits are considered to be stable sources of liquidity because they are generated from customers that maintain operating service relationships with the Firm. The table below shows the loan and deposit balances, the loans-to-deposits ratios, and deposits as a percentage of total liabilities, as of December 31, 2018 and 2017. As of December 31, (in billions except ratios) 2018 Deposits $ 1,470.7 $ 98 25,933 80.4 230.4 Total common stockholders' equity $ 6.5% 6.4% 79.6 JPMorgan Chase & Co./2018 Form 10-K 65.9 9.0 9.0 10.5 Asset & Wealth Management Corporate 690,193 3,205,015 $ 3,269,988 $ 680,101 20.0 20.0 22.0 Commercial Banking 2,514,822 2,589,887 Net cash outflows $ 230.4 $ 229.6 (a) Adjusted average assets, for purposes of calculating the SLR, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. (b) Off-balance sheet exposures are calculated as the average of the three month-end spot balances during the reporting quarter. For JPMorgan Chase Bank, N.A.'s and Chase Bank USA, N.A.'s SLR ratios, refer to Note 26. 30% 2017 2018 Year ended December 31, Common dividend payout ratio The following table shows the common dividend payout ratio based on net income applicable to common equity. For information regarding dividend restrictions, refer to Note 20 and Note 25. On September 18, 2018, the Firm announced that its Board of Directors increased the quarterly common stock dividend from $0.56 per share to $0.80 per share, effective with the dividend paid on October 31, 2018. The Firm's dividends are subject to the Board of Directors' approval on a quarterly basis. Common stock dividends For additional information, refer to Note 19. On September 10, 2018, the Firm's last remaining issuer of outstanding trust preferred securities ("issuer trust") was liquidated, resulting in $475 million of trust preferred securities and $15 million of trust common securities originally issued by the issuer trust being cancelled. On December 18, 2017, the Delaware trusts that issued seven series of outstanding trust preferred securities were liquidated, and $1.6 billion of trust preferred and $56 million of trust common securities originally issued by those trusts were cancelled. 560,081 Trust preferred securities 91 For additional information on the Firm's preferred stock, refer to Note 20. On October 20, 2017, the Firm issued $1.3 billion of fixed- to-floating rate non-cumulative preferred stock, Series CC, with an initial dividend rate of 4.625%. On December 1, 2017, the Firm redeemed all $1.3 billion of its outstanding 5.50% non-cumulative preferred stock, Series O. On January 24, 2019, the Firm issued $1.85 billion of 6.00% non-cumulative preferred stock, Series EE, and on January 30, 2019, the Firm announced that it will redeem all $925 million of its outstanding 6.70% non-cumulative preferred stock, Series T, on March 1, 2019. On September 21, 2018, the Firm issued $1.7 billion of 5.75% non- cumulative preferred stock, Series DD. On October 30, 2018, the Firm redeemed $1.7 billion of its fixed-to- floating rate non-cumulative perpetual preferred stock, Series I. Preferred stock dividends declared were $1.6 billion for the year ended December 31, 2018. Preferred stock Capital actions The Firm's allocation methodology incorporates Basel III Standardized RWA, Basel III Advanced RWA, leverage, the GSIB surcharge, and a simulation of capital in a severe stress environment. On at least an annual basis, the assumptions and methodologies used in capital allocation are assessed and as a result, the capital allocated to lines of business may change. As of January 1, 2019, line of business capital allocations have increased due to a combination of changes in the relative weights toward Standardized RWA and stress, a higher capitalization rate, updated stress simulations, and general business growth. JPMorgan Chase & Co./2018 Form 10-K Each business segment is allocated capital by taking into consideration capital levels of similarly rated peers and applicable regulatory capital requirements. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. Line of business equity Management's discussion and analysis $ 529,270 $ 535,009 $ Total HQLA(d) 189,955 Varying levels of access to unsecured and secured funding markets, Liquidity stress tests are intended to ensure that the Firm has sufficient liquidity under a variety of adverse scenarios, including scenarios analyzed as part of the Firm's resolution and recovery planning. Stress scenarios are produced for JPMorgan Chase & Co. ("Parent Company") and the Firm's material legal entities on a regular basis, and ad hoc stress tests are performed, as needed, in response to specific market events or concerns. Liquidity stress tests assume all of the Firm's contractual financial obligations are met and take into consideration: Internal stress testing Committees responsible for liquidity governance include the firmwide ALCO as well as line of business and regional ALCOS, the Treasurer Committee, and the CTC Risk Committee. In addition, the DRPC reviews and recommends to the Board of Directors, for formal approval, the Firm's liquidity risk tolerances, liquidity strategy, and liquidity policy at least annually. For further discussion of ALCO and other risk-related committees, refer to Enterprise-wide Risk Management on pages 79-140. Setting transfer pricing in accordance with underlying liquidity characteristics of balance sheet assets and liabilities as well as certain off-balance sheet items. Risk governance Managing compliance with regulatory requirements related to funding and liquidity risk; and Managing liquidity within the Firm's approved liquidity risk appetite tolerances and limits; Defining and monitoring firmwide and legal entity- specific liquidity strategies, policies, reporting and contingency funding plans; Developing internal liquidity stress testing assumptions; and legal entities, taking into account legal, regulatory, and operational restrictions; Estimated non-contractual and contingent cash outflows, and • Analyzing and understanding the liquidity characteristics of the assets and liabilities of the Firm, lines of business In the context of the Firm's liquidity management, Treasury and CIO is responsible for: Maintain the appropriate amount of surplus liquidity at a firmwide and legal entity level, where relevant. Identify constraints on the transfer of liquidity between the Firm's legal entities; and Monitor exposures; • Optimize liquidity sources and uses; • As part of the Firm's overall liquidity management strategy, the Firm manages liquidity and funding using a centralized, global approach in order to: Manage an optimal funding mix and availability of liquidity sources. JPMorgan Chase & Co./2018 Form 10-K 33% Potential impediments to the availability and transferability of liquidity between jurisdictions and Liquidity outflow assumptions are modeled across a range of time horizons and currency dimensions and contemplate both market and idiosyncratic stresses. 190,349 232,201 Eligible securities (b)(c) 370,126 $ 297,069 $ 344,660 $ Eligible cash (a) September 30, 2018 December 31, 2018 Average amount (in millions) December 31, 2017 material legal entities such as regulatory, legal or other restrictions. Three months ended The following table summarizes the Firm's average LCR for the three months ended December 31, 2018, September 30, 2018 and December 31, 2017 based on the Firm's current interpretation of the finalized LCR framework. Under the LCR rule, the amounts of HQLA held by JPMorgan Chase Bank N.A. and Chase Bank USA, N.A that are in excess of each entity's standalone 100% minimum LCR requirement, and that are not transferable to non-bank affiliates, must be excluded from the Firm's reported HQLA. The LCR is required to be a minimum of 100%. The LCR rule requires the Firm to maintain an amount of unencumbered High Quality Liquid Assets ("HQLA") that is sufficient to meet its estimated total net cash outflows over a prospective 30 calendar-day period of significant stress. HQLA is the amount of liquid assets that qualify for inclusion in the LCR. HQLA primarily consist of unencumbered cash and certain high quality liquid securities as defined in the LCR rule. Liquidity Coverage Ratio The Firm's contingency funding plan ("CFP"), which is approved by the firmwide ALCO and the DRPC, is a compilation of procedures and action plans for managing liquidity through stress events. The CFP incorporates the limits and indicators set by the Liquidity Risk Oversight group. These limits and indicators are reviewed regularly to identify emerging risks or vulnerabilities in the Firm's liquidity position. The CFP identifies the alternative contingent funding and liquidity resources available to the Firm and its legal entities in a period of stress. Contingency funding plan operating subsidiaries, at levels sufficient to comply with liquidity risk tolerances and minimum liquidity requirements, and to manage through periods of stress where access to normal funding sources is disrupted. Management's discussion and analysis 95 Results of stress tests are considered in the formulation of the Firm's funding plan and assessment of its liquidity position. The Parent Company acts as a source of funding for the Firm through equity and long-term debt issuances, and the IHC provides funding support to the ongoing operations of the Parent Company and its subsidiaries, as necessary. The Firm maintains liquidity at the Parent Company and the IHC, in addition to liquidity held at the HQLA 2016 30% The Firm's common stock dividends are planned as part of the Capital Management governance framework in line with the Firm's capital management objectives. During the year ended December 31, 2018, warrant holders exercised their right to purchase 14.9 million shares of the Firm's common stock. The Firm issued from treasury stock 9.4 million shares of its common stock as a result of these exercises. There were no warrants outstanding at December 31, 2018, as any warrants that were not exercised on or before October 29, 2018, have expired. At December 31, 2017, the Firm had 15.0 million warrants outstanding. long-term debt Minimum level of eligible Method 1 GSIB surcharge Greater of buffers, including applicable + 18% of RWA (a) Minimum requirement Surplus/(shortfall) 13.4 69.9 $ $ Surplus/(shortfall) 4.5 9.5 7.5% of total leverage exposure + Ensure that the Firm's core businesses and material legal entities are able to operate in support of client needs and meet contractual and contingent financial obligations through normal economic cycles as well as during stress events, and Broker-dealer regulatory capital Management's discussion and analysis 93 JPMorgan Chase & Co./2018 Form 10-K The final TLAC rule permanently grandfathered all long- term debt issued before December 31, 2016, to the extent these securities would be ineligible because they contained impermissible acceleration rights or were governed by non- U.S. law. As of December 31, 2018, the Firm exceeded the minimum requirements under the rule to which it became subject to on January 1, 2019. Failure to maintain TLAC equal to or in excess of the regulatory minimum plus applicable buffers may result in limitations to the amount of capital that the Firm may distribute, such as through dividends and common equity repurchases. 4.9% (a) RWA is the greater of Standardized and Advanced. 4.5% of total leverage Greater of Greater of Method 1 and Method 2 GSIB surcharge + 6% of RWA (a) For information on the financial consequences to holders of the Firm's debt and equity securities in a resolution scenario, refer to Part I, Item 1A: Risk Factors on pages 7-28 of the Firm's 2018 Form 10-K. Common equity exposure 11.6% 2.0% buffer 15.3 22 The Firm from time to time enters into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it would not otherwise be repurchasing common equity - for example, during internal trading blackout periods. All purchases under Rule 10b5-1 plans must be made according to predefined schedules established when the Firm is not aware of material nonpublic information. The authorization to repurchase common equity will be utilized at management's discretion, and the timing of purchases and the exact amount of common equity that may be repurchased is subject to various factors, including market conditions; legal and regulatory considerations affecting the amount and timing of repurchase activity; the Firm's capital position (taking into account goodwill and intangibles); internal capital generation; and alternative investment opportunities. The repurchase program does not include specific price targets or timetables; may be executed through open market purchases or privately negotiated transactions, or utilizing Rule 10b5-1 plans; and may be suspended by management at any time. $19,983 $15,410 $ 9,082 140.4 467,704 $ 466,803 $ 166.6 181.5 2016 2017 2018 Aggregate purchase price of common stock repurchases Year ended December 31, (in millions) Total number of shares of common stock repurchased The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2018, 2017 and 2016. There were no repurchases of warrants during the years ended December 31, 2018, 2017 and 2016. Effective June 28, 2018, the Firm's Board of Directors authorized the repurchase of up to $20.7 billion of common equity between July 1, 2018 and June 30, 2019, as part of its annual capital plan. As of December 31, 2018, $10.4 billion of authorized repurchase capacity remained under the common equity repurchase program. % of total leverage exposure Minimum requirement (a) 92 JPMorgan Chase & Co./2018 Form 10-K For additional information regarding repurchases of the Firm's equity securities, refer to Part II, Item 5: Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities on page 30. Other capital requirements 28.9 $ $ 9.5 23.0 10.5% 24.9% $ Eligible LTD 160.5 Eligible External TLAC 380.5 $ On December 15, 2016, the Federal Reserve issued its final TLAC rule which requires the top-tier holding companies of eight U.S. GSIB holding companies, including the Firm, to maintain minimum levels of external TLAC and external long-term debt that satisfies certain eligibility criteria ("eligible LTD"), effective January 1, 2019. (in billions, except ratio) Total eligible TLAC & LTD % of RWA December 31, 2018 The following table presents the eligible external TLAC and LTD amounts, as well as a representation of the amounts as a percentage of the Firm's total RWA and total leverage exposure. Minimum external TLAC The minimum external TLAC and the minimum level of eligible long-term debt requirements are shown below: Total Loss-Absorbing Capacity ("TLAC”) 26,586 Maturities/redemptions Senior notes Total long-term unsecured funding - maturities/redemptions Structured notes 2017 34,972 $ 2018 Subordinated debt $ Structured notes(a) 25,946 $ $ Total long-term unsecured funding - issuance 26,524 25,410 2,516 2,444 Maturities/Redemptions 62 25,986 Issuance 4,466 $ Other long-term secured funding(b) (a) Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company. (b) The prior period amounts have been revised to conform with the current period presentation. 9,562 $ $ 19,141 $ 136 2,678 21,955 $ 29,812 $ 20,971 $ 1,366 3,401 3,500 5,440 15,049 17,141 19,515 $ 22,007 The Firm raises secured long-term funding through securitization of consumer credit card loans and advances from the FHLBS. The following table summarizes the securitization issuance and FHLB advances and their respective maturities or redemptions for the years ended December 31, 2018 and 2017. Long-term secured funding Year ended December 31, (in millions) Credit card securitization Other securitizations(a) FHLB advances Total long-term secured funding 62 Management's discussion and analysis $ (in millions) Current 30-89 days past due 90 or more days past due Total government guaranteed loans December 31, December 31, 2018 2017 2,884 $ 2,401 1,528 1,958 2,600 4,264 $ 7,012 $ 8,623 Home equity: The home equity portfolio declined from December 31, 2017 primarily reflecting loan paydowns. The amount of 30+ day delinquencies decreased from December 31, 2017. Nonaccrual loans decreased from December 31, 2017 due to lower delinquencies. There was a net recovery for the year ended December 31, 2018 compared to a net charge-off for the prior year, as a result of continued improvement in home prices and lower delinquencies. At December 31, 2018, approximately 90% of the Firm's home equity portfolio consists of home equity lines of credit ("HELOCS") and the remainder consisted of home equity loans ("HELOANS"). HELOANS are generally fixed-rate, closed-end, amortizing loans, with terms ranging from 3-30 years. In general, HELOCS originated by the Firm are revolving loans for a 10-year period, after which time the HELOC recasts into a loan with a 20-year amortization period. The carrying value of HELOCS outstanding was $26 billion at December 31, 2018. This amount included $12 billion of HELOCS that have recast from interest-only to fully amortizing payments or have been modified and $4 billion of interest-only balloon HELOCS, which primarily mature after 2030. The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are exhibiting a material deterioration in their credit risk profile. 108 JPMorgan Chase & Co./2018 Form 10-K The following table provides a summary of the Firm's residential mortgage portfolio insured and/or guaranteed by U.S. government agencies, including loans held-for-sale. The Firm monitors its exposure to certain potential unrecoverable claim payments related to government insured loans and considers this exposure in estimating the allowance for loan losses. At December 31, 2018 and 2017, the Firm's residential mortgage portfolio included $21.6 billion and $20.2 billion, respectively, of interest-only loans. These loans have an interest-only payment period generally followed by an adjustable-rate or fixed-rate fully amortizing payment period to maturity and are typically originated as higher- balance loans to higher-income borrowers. Performance of this portfolio for the year ended December 31, 2018 was in line with the performance of the broader residential mortgage portfolio for the same period. The Firm continues to monitor the risks associated with these loans. Residential mortgage: The residential mortgage portfolio, including loans held-for-sale, predominantly consists of high-quality prime mortgage loans with approximately 1% consisting of subprime mortgage loans, which continue to run off. The residential mortgage portfolio increased from December 31, 2017 driven by the retention of originated high-quality prime mortgage loans, which exceeded paydowns and mortgage loan sales. Residential mortgage 30+ day delinquencies decreased from December 31, 2017. Nonaccrual loans decreased from December 31, 2017 due to lower delinquencies. Net recoveries for the year ended December 31, 2018 improved when compared with the prior year, reflecting loan sales and continued improvement in home prices and delinquencies. PCI loans are excluded from the following discussions of individual loan products and are addressed separately below. For further information about the Firm's consumer portfolio, including information about delinquencies, loan modifications and other credit quality indicators, refer to Note 12. 22,000 $ 21,250 2,220 23,470 23,502 Total senior notes 1,502 $ Subsidiaries(b) Parent Company(b) 2017 2018 2017 9,562 $ 2018 Senior notes issued in non-U.S. markets Senior notes issued in the U.S. market Issuance (Notional in millions) Year ended December 31, Long-term unsecured funding The significant majority of the Firm's long-term unsecured funding is issued by the Parent Company to provide maximum flexibility in support of both bank and non-bank subsidiary funding needs. The Parent Company advances substantially all net funding proceeds to its subsidiary, the IHC. The IHC does not issue debt to external counterparties. The following table summarizes long-term unsecured issuance and maturities or redemptions for the years ended December 31, 2018 and 2017. For additional information, refer to Note 19. Consumer, excluding credit card 2018 Consumer loan balances increased from December 31, 2017 predominantly due to originations of high-quality prime mortgage loans that have been retained on the balance sheet, largely offset by paydowns and the charge- off or liquidation of delinquent loans. - 2017 Short-term 1,396 $ 257 236 283 245 25,789 26,612 Consumer & Business Banking(b)(c) 0.51 0.38 331 0.90 243 128 66,242 63,573 Auto(a)(b) 0.19 (0.02) 69 (5) 1,610 1,323 141 1.03 Student(d) 498 4,690 Option ARMs(e) Subprime mortgage Prime mortgage ΝΑ NA ΝΑ ΝΑ 10,799 8,963 ΝΑ Home equity Loans - PCI 0.34 0.05 1,145 183 4,209 3,461 341,977 349,603 Total loans, excluding PCI loans and loans held-for-sale NM 33,450 28,340 Home equity -% The Firm's retained consumer portfolio consists primarily of residential real estate loans, credit card loans, auto loans, and business banking loans, as well as associated lending- related commitments. The Firm's focus is on serving primarily the prime segment of the consumer credit market. Originated mortgage loans are retained in the mortgage portfolio, securitized or sold to U.S. government agencies and U.S. government-sponsored enterprises; other types of consumer loans are typically retained on the balance sheet. The credit performance of the consumer portfolio continues to benefit from discipline in credit underwriting as well as improvement in the economy driven by low unemployment and increasing home prices. The total amount of residential real estate loans delinquent 30+ days, excluding government guaranteed and purchased credit-impaired loans, decreased from December 31, 2017 due to improved credit performance and the impact of loans that were delinquent in 2017 due to hurricanes. The Credit Card 30+ day delinquency rate and the net charge-off rate increased from the prior year, in line with expectations. For further CONSUMER CREDIT PORTFOLIO Management's discussion and analysis 105 (e) At December 31, 2018 and 2017, nonperforming assets excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $2.6 billion and $4.3 billion, respectively, and real estate owned ("REO") insured by U.S. government agencies of $75 million and $95 million, respectively. These amounts have been excluded based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council ("FFIEC"). (f) For the year ended December 31, 2017, excluding net charge-offs of $467 million related to the student loan portfolio transfer, the net charge-off rate for loans would have been 0.55% and for loans - excluding PCI would have been 0.57%. (b) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. For additional information, refer to Credit derivatives on page 119 and Note 5. (c) Includes collateral related to derivative instruments where an appropriate legal opinion has not been either sought or obtained. (d) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. (a) Receivables from customers and other primarily represents held-for- investment margin loans to brokerage customers. 0.62 0.60% 0.53 0.52% Loans - excluding PCI Loans Net charge-off rates(f) 865,887 909,386 residential real estate PCI loans Loans reported, excluding 898,979 936,829 Loans JPMorgan Chase & Co./2018 Form 10-K 5,387 information on consumer loans, refer to Note 12. For further information on lending-related commitments, refer to Note 6,479 27. JPMorgan Chase & Co./2018 Form 10-K (0.13)% (291) $ (10) $ 216,496 $ 1,765 $ 2,175 231,078 $ $ Residential mortgage Loans, excluding PCI loans and loans held-for-sale 2017 2018 2017 2018 Net charge-off/ (recovery) rate (d)(k)(1) Net charge-offs/ (recoveries) (d)(k) Nonaccrual loans()(i) 2018 2017 2017 2018 Credit exposure Consumer, excluding credit card (in millions, except ratios) As of or for the year ended December 31, Consumer credit portfolio The following table presents consumer credit-related information with respect to the credit portfolio held by CCB, prime mortgage and home equity loans held by AWM, and prime mortgage loans held by Corporate. For further information about the Firm's nonaccrual and charge-off accounting policies, refer to Note 12. 106 $ ΝΑ 2,609 156,632 124 16 149,387 156,616 Total consumer credit portfolio Total credit card exposure Lending-related commitments (f) Total credit card loans Loans held-for-sale 149,511 2.95 4,123 4,518 Loans retained(h) Credit Card 421,367 419,952 Total consumer exposure, excluding credit card 133 154 Receivables from customers(g) 3.10 4,518 4,123 3.10 107 JPMorgan Chase & Co./2018 Form 10-K (1) Average consumer loans held-for-sale were $387 million and $1.5 billion for the years ended December 31, 2018 and 2017, respectively. These amounts were excluded when calculating net charge-off/(recovery) rates. (k) Net charge-offs/(recoveries) and net charge-off/(recovery) rates excluded write-offs in the PCI portfolio of $187 million and $86 million for the years ended December 31, 2018 and 2017, respectively. These write-offs decreased the allowance for loan losses for PCI loans. Refer to Allowance for Credit Losses on pages 120-122 for further information. (j) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. (i) At December 31, 2018 and 2017, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $2.6 billion and $4.3 billion, respectively. These amounts have been excluded from nonaccrual loans based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status, as permitted by regulatory guidance issued by the FFIEC. (g) Receivables from customers represent held-for-investment margin loans to brokerage customers that are collateralized through assets maintained in the clients' brokerage accounts. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. (h) Includes billed interest and fees net of an allowance for uncollectible interest and fees. (f) Credit card and home equity lending-related commitments represent the total available lines of credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit would be used at the same time. For credit card commitments, and if certain conditions are met, home equity commitments, the Firm can reduce or cancel these lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. For further information, refer to Note 27. (d) For the year ended December 31, 2017, excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rate for Total consumer, excluding credit card and PCI loans and loans held-for-sale would have been 0.20%; Total consumer- retained excluding credit card loans would have been 0.18%; Total consumer credit portfolio would have been 0.95%; and Total consumer credit portfolio, excluding PCI loans would have been 1.01%. (e) At December 31, 2018 and 2017, approximately 69% and 68%, respectively, of the PCI option adjustable rate mortgages ("ARMS") portfolio has been modified into fixed-rate, fully amortizing loans. (c) Predominantly includes Business Banking loans. (b) Includes certain business banking and auto dealer risk-rated loans that apply the wholesale methodology for determining the allowance for loan losses; these loans are managed by CCB, and therefore, for consistency in presentation, are included within the consumer portfolio. Memo: Total consumer credit portfolio, excluding PCI (a) At December 31, 2018 and 2017, excluded operating lease assets of $20.5 billion and $17.1 billion, respectively. These operating lease assets are included in other assets on the Firm's Consolidated balance sheets. The risk of loss on these assets relates to the residual value of the leased vehicles, which is managed through projection of the lease residual value at lease origination, periodic review of residual values, and through arrangements with certain auto manufacturers that mitigates this risk. 1.11% 1.04% 0.90 % 0.95 % $ 4,701 $ 5,268 $ 4,701 $ 5,268 1,181,963 $ 1,143,709 $ 3,461 $ 4,209 1,157,929 $ 1,113,133 $ 3,461 $ 4,209 $ $ 722,342 762,011 572,831 605,379 2.95 48,553 46,066 Lending-related commitments() 0.31 ΝΑ ΝΑ 30,576 24,034 Total loans - PCI NA ΝΑ ΝΑ 금금금금 NA ΝΑ NA NA 10,689 8,436 ΝΑ ΝΑ ΝΑ NA ΝΑ ΝΑ = = ΝΑ NA 1,945 NA 3 3 3 3 3 0.05 1,145 183 4,209 3,461 372,681 373,732 128 95 Loans held-for-sale 0.31 0.05 1,145 183 4,209 3,461 372,553 373,637 Total loans retained ΝΑ NA ΝΑ ΝΑ ΝΑ $ 4,856 2017 JPMorgan Chase & Co./2018 Form 10-K 100 Critical factors in maintaining high credit ratings include a stable and diverse earnings stream, strong capital and liquidity ratios, strong credit quality and risk management controls, and diverse funding sources. Rating agencies continue to evaluate economic and geopolitical trends, regulatory developments, future profitability, risk management practices, and litigation matters, as well as their broader ratings methodologies. Changes in any of these factors could lead to changes in the Firm's credit ratings. maintains sufficient liquidity to withstand a potential decrease in funding capacity due to ratings downgrades. JPMorgan Chase's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings, or stock price. Downgrades of the Firm's long-term ratings by one or two notches could result in an increase in its cost of funds, and access to certain funding markets could be reduced. The nature and magnitude of the impact of ratings downgrades depends on numerous contractual and behavioral factors which the Firm believes are incorporated in its liquidity risk and stress testing metrics. The Firm believes that it On June 21, 2018, Fitch upgraded the Parent Company's long-term issuer rating to AA- (previously A+) and short- term issuer rating to F1+ (previously F1). The long-term issuer ratings were also upgraded to AA for JPMorgan Chase Bank, N.A, Chase Bank USA, N.A., J.P. Morgan Securities LLC and J.P. Morgan Securities plc (all previously AA-). On October 25, 2018, Moody's upgraded the Parent Company's long-term issuer rating to A2 (previously A3) and short-term issuer rating to P-1 (previously P-2). The long-term issuer ratings were also upgraded for JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. to Aa2 (previously Aa3), and for J.P. Morgan Securities LLC and J.P. Morgan Securities plc to Aa3 (previously A1). Stable F1+ AA REPUTATION RISK MANAGEMENT Stable AA Stable F1+ AA- Fitch Ratings Stable A-1 A+ Stable A-1 F1+ Reputation risk is the potential that an action, inaction, transaction, investment or event will reduce trust in the Firm's integrity or competence by its various constituents, including clients, counterparties, customers, investors, regulators, employees, communities or the broader public. Organization and management Reputation Risk Management is an independent risk management function that establishes the governance framework for managing reputation risk across the Firm. The Firmwide Risk Executive for Reputation Risk reports to the Firm's CRO. Monitoring, measuring and managing credit risk across all portfolio segments, including transaction and exposure approval Establishing a comprehensive credit risk policy framework • • • • governance includes the following activities: Credit Risk Management is an independent risk management function that monitors, measures and manages credit risk throughout the Firm and defines credit risk policies and procedures. The credit risk function reports to the Firm's CRO. The Firm's credit risk management Credit risk is the risk associated with the default or change in credit profile of a client, counterparty or customer. The Firm provides credit to a variety of customers, ranging from large corporate and institutional clients to individual consumers and small businesses. In its consumer businesses, the Firm is exposed to credit risk primarily through its home lending, credit card, auto, and business banking businesses. In its wholesale businesses, the Firm is exposed to credit risk through its underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through its operating services activities (such as cash management and clearing activities), securities financing activities, investment securities portfolio, and cash placed with banks. Credit risk management Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments, including consumer credit risk, wholesale credit risk, and investment portfolio risk. CREDIT AND INVESTMENT RISK MANAGEMENT Management's discussion and analysis 101 JPMorgan Chase & Co./2018 Form 10-K The Firm's reputation risk governance framework applies to each LOB and Corporate. Each LOB RRO advises their business on potential reputation risk issues and provides oversight of policy and standards created to guide the identification and assessment of reputation risk. LOB Reputation Risk Committees and forums review and assess reputation risk for their respective businesses. Each function also applies appropriate diligence to reputation risk arising from their day-to-day activities. Reputation risk issues deemed significant are escalated to the appropriate LOB Risk Committee and/or to the Firmwide Risk Committee. The Firm's Reputation Risk Governance policy establishes the principles for managing reputation risk for the Firm, and is approved annually by the Directors' Risk Policy Committee. It is the responsibility of employees in each LOB and Corporate to consider the reputation of the Firm when deciding whether to offer a new product, engage in a transaction or client relationship, enter a new jurisdiction, initiate a business process or other matters. Increasingly, sustainability, social responsibility and environmental impacts are important considerations in assessing the Firm's reputation risk, and are considered as part of reputation risk governance. Governance and oversight The types of events that give rise to reputation risk are broad and could be introduced in various ways, including by the Firm's employees and the clients, customers and counterparties with which the Firm does business. These events could result in financial losses, litigation and regulatory fines, as well as other damages to the Firm. As reputation risk is inherently difficult to identify, manage, and quantify, an independent reputation risk management governance function is critical. Providing oversight to LOB Reputation Risk Offices ("RRO") on certain situations that have the potential to damage the reputation of the LOB or the Firm Managing the governance infrastructure and processes that support consistent identification, escalation, management and monitoring of reputation risk issues firmwide Establishing a firmwide Reputation Risk Governance policy and standards The Firm's reputation risk management function includes the following activities: A+ Stable A-2 A- JPMorgan Chase & Co. The credit ratings of the Parent Company and the Firm's principal bank and non-bank subsidiaries as of December 31, 2018, were as follows. party commitments may be adversely affected by a decline in credit ratings. For additional information on the impact of a credit ratings downgrade on the funding requirements for VIES, and on derivatives and collateral agreements, refer to SPES on page 55, and liquidity risk and credit-related contingent features in Note 5. The cost and availability of financing are influenced by credit ratings. Reductions in these ratings could have an adverse effect on the Firm's access to liquidity sources, increase the cost of funds, trigger additional collateral or funding requirements and decrease the number of investors and counterparties willing to lend to the Firm. Additionally, the Firm's funding requirements for VIES and other third- Credit ratings Management's discussion and analysis 99 99 JPMorgan Chase & Co./2018 Form 10-K The Firm's wholesale businesses also securitize loans for client-driven transactions; those client-driven loan securitizations are not considered to be a source of funding for the Firm and are not included in the table above. For further description of the client-driven loan securitizations, refer to Note 14. (a) Other securitizations includes securitizations of student loans. The Firm deconsolidated the student loan securitization entities in the second quarter of 2017 as it no longer had a controlling financial interest in these entities as a result of the sale of the student loan portfolio. (b) Includes long-term structured notes which are secured. 731 18,900 25,159 289 34,698 $ 31,156 3,899 $ 2,354 9,000 377 10,773 $ $ 55 11,470 9,250 $ $ 1,545 JPMorgan Chase Bank, N.A. Chase Bank USA, N.A. Setting industry and geographic concentration limits, as appropriate, and establishing underwriting guidelines Assigning and managing credit authorities in connection with the approval of all credit exposure J.P. Morgan Securities LLC J.P. Morgan Securities plc Long-term Standard & Poor's Stable P-1 Aa3 Stable P-1 Aa2 Stable P-1 A2 Moody's Investors Service Outlook issuer issuer Outlook Short-term Long-term Short-term issuer issuer Outlook issuer issuer December 31, 2018 Long-term $ Managing criticized exposures and delinquent loans Estimating credit losses and ensuring appropriate credit risk-based capital management The Credit Risk Management function monitors, measures, manages and limits credit risk across the Firm's businesses. To measure credit risk, the Firm employs several methodologies for estimating the likelihood of obligor or counterparty default. Methodologies for measuring credit risk vary depending on several factors, including type of asset (e.g., consumer versus wholesale), risk measurement parameters (e.g., delinquency status and borrower's credit score versus wholesale risk-rating) and risk management and collection processes (e.g., retail collection center versus centrally managed workout groups). Credit risk measurement is based on the probability of default of an obligor or counterparty, the loss severity given a default event and the exposure at default. NA 311 269 ΝΑ ΝΑ 6,073 4,891 1,013,492 1,068,984 26,272 ΝΑ 30,217 5,943 220 4,831 60 56,523 54,213 930,697 984,554 2,508 3,151 3,351 11,988 130 30 42 Total assets acquired in loan satisfactions Lending-related commitments 2018 ΝΑ ΝΑ (16,108) (15,322) - $ (12,682) $ (17,609) $ $ Average retained loans Year ended December 31, (in millions, except ratios) Net charge-offs (f) Liquid securities and other cash collateral held against derivatives(c) Total credit portfolio Credit derivatives used in credit portfolio management activities(b) 7,157 5,659 $ $ 2,108,242 $ 2,004,974 $ 731 469 991,482 1,039,258 353 299 ΝΑ ΝΑ 969,415 $ 924,838 $ 4,611 $ 5,943 $ Nonperforming (d)(e) 2017 2018 • Credit derivatives • Loan sales and securitizations • Loan syndications and participations • JPMorgan Chase & Co./2018 Form 10-K ⚫ Loan underwriting and credit approval process Management of the Firm's wholesale credit risk exposure is accomplished through a number of means, including: Wholesale credit risk is monitored regularly at an aggregate portfolio, industry, and individual client and counterparty level with established concentration limits that are reviewed and revised as deemed appropriate by management, typically on an annual basis. Industry and counterparty limits, as measured in terms of exposure and economic risk appetite, are subject to stress-based loss constraints. In addition, wrong-way risk – the risk that exposure to a counterparty is positively correlated with the impact of a default by the same counterparty, which could cause exposure to increase at the same time as the counterparty's capacity to meet its obligations is decreasing - is actively monitored as this risk could result in greater exposure at default compared with a transaction with another counterparty that does not have this risk. Consumer credit risk is monitored for delinquency and other trends, including any concentrations at the portfolio level, as certain of these trends can be modified through changes in underwriting policies and portfolio guidelines. Consumer Risk Management evaluates delinquency and other trends against business expectations, current and forecasted economic conditions, and industry benchmarks. Historical and forecasted economic performance and trends are incorporated into the modeling of estimated consumer credit losses and are part of the monitoring of the credit risk profile of the portfolio. The Firm has developed policies and practices that are designed to preserve the independence and integrity of the approval and decision-making process of extending credit to ensure credit risks are assessed accurately, approved properly, monitored regularly and managed actively at both the transaction and portfolio levels. The policy framework establishes credit approval authorities, concentration limits, risk-rating methodologies, portfolio review parameters and guidelines for management of distressed exposures. In addition, certain models, assumptions and inputs used in evaluating and monitoring credit risk are independently validated by groups that are separate from the line of businesses. Risk monitoring and management Stress testing is important in measuring and managing credit risk in the Firm's credit portfolio. The process assesses the potential impact of alternative economic and business scenarios on estimated credit losses for the Firm. Economic scenarios and the underlying parameters are defined centrally, articulated in terms of macroeconomic factors and applied across the businesses. The stress test results may indicate credit migration, changes in delinquency trends and potential losses in the credit portfolio. In addition to the periodic stress testing processes, management also considers additional stresses outside these scenarios, including industry and country- specific stress scenarios, as necessary. The Firm uses stress testing to inform decisions on setting risk appetite both at a Firm and LOB level, as well as to assess the impact of stress on individual counterparties. Risk-rated portfolios are generally held in CIB, CB and AWM, but also include certain business banking and auto dealer loans held in CCB that are risk-rated because they have characteristics similar to commercial loans. For the risk- rated portfolio, credit loss estimates are based on estimates of the probability of default ("PD") and loss severity given a default. The probability of default is the likelihood that a borrower will default on its obligation; the loss given default ("LGD") is the estimated loss on the loan that would be realized upon default and takes into consideration collateral and structural support for each credit facility. The estimation process includes assigning risk ratings to each borrower and credit facility to differentiate risk within the portfolio. These risk ratings are reviewed regularly by Credit Risk Management and revised as needed to reflect the borrower's current financial position, risk profile and related collateral. The calculations and assumptions are based on both internal and external historical experience and management judgment and are reviewed regularly. Stress testing Risk-rated exposure JPMorgan Chase & Co./2018 Form 10-K 102 The scored portfolio is generally held in CCB and predominantly includes residential real estate loans, credit card loans, and certain auto and business banking loans. For the scored portfolio, credit loss estimates are based on statistical analysis of credit losses over discrete periods of time. The statistical analysis uses portfolio modeling, credit scoring, and decision-support tools, which consider loan- level factors such as delinquency status, credit scores, collateral values, and other risk factors. Credit loss analyses also consider, as appropriate, uncertainties and other factors, including those related to current macroeconomic and political conditions, the quality of underwriting standards, and other internal and external factors. The factors and analysis are updated on a quarterly basis or more frequently as market conditions dictate. Scored exposure The methodologies used to estimate credit losses depend on the characteristics of the credit exposure, as described below. Based on these factors and related market-based inputs, the Firm estimates credit losses for its exposures. Probable credit losses inherent in the consumer and wholesale held- for-investment loan portfolios are reflected in the allowance for loan losses, and probable credit losses inherent in lending-related commitments are reflected in the allowance for lending-related commitments. These losses are estimated using statistical analyses and other factors as described in Note 13. In addition, potential and unexpected credit losses are reflected in the allocation of credit risk capital and represent the potential volatility of actual losses relative to the established allowances for loan losses and lending-related commitments. The analyses for these losses include stress testing that considers alternative economic scenarios as described in the Stress testing section below. For further information, refer to Critical Accounting Estimates used by the Firm on pages 141-143. Master netting agreements Risk identification and measurement . 103 2017 2018 Credit exposure Real estate owned Other Assets acquired in loan satisfactions Loans retained Loans held-for-sale Loans at fair value Total loans-reported Derivative receivables Receivables from customers and other(a) Total credit-related assets December 31, (in millions) Total credit portfolio For a further discussion of the consumer credit environment and consumer loans, refer to Consumer Credit Portfolio on pages 106-111 and Note 12. For a further discussion of the wholesale credit environment and wholesale loans, refer to Wholesale Credit Portfolio on pages 112-119 and Note 12. For further information regarding the credit risk inherent in the Firm's cash placed with banks, refer to Wholesale credit exposure - industry exposures on pages 113-115; for information regarding the credit risk inherent in the Firm's investment securities portfolio, refer to Note 10; and for information regarding credit risk inherent in the securities financing portfolio, refer to Note 11. In the following tables, reported loans include loans retained (i.e., held-for-investment); loans held-for-sale; and certain loans accounted for at fair value. The following tables do not include loans which the Firm accounts for at fair value and classifies as trading assets. For further information regarding these loans, refer to Notes 2 and 3. For additional information on the Firm's loans, lending- related commitments and derivative receivables, including the Firm's accounting policies, refer to Notes 12, 27, and 5, respectively. Credit risk is the risk associated with the default or change in credit profile of a client, counterparty or customer. CREDIT PORTFOLIO JPMorgan Chase & Co./2018 Form 10-K 104 To enable monitoring of credit risk and effective decision- making, aggregate credit exposure, credit quality forecasts, concentration levels and risk profile changes are reported regularly to senior members of Credit Risk Management. Detailed portfolio reporting of industry; clients, counterparties and customers; product and geographic concentrations occurs monthly, and the appropriateness of the allowance for credit losses is reviewed by senior management at least on a quarterly basis. Through the risk reporting and governance structure, credit risk trends and limit exceptions are provided regularly to, and discussed with, risk committees, senior management and the Board of Directors as appropriate. Risk reporting For further discussion of consumer and wholesale loans, refer to Note 12. • Evaluating the effectiveness of business units' credit management processes, including the adequacy of credit analyses and risk grading/LGD rationales, proper monitoring and management of credit exposures, and compliance with applicable grading policies and underwriting guidelines. Independently validating or changing the risk grades assigned to exposures in the Firm's wholesale and commercial-oriented retail credit portfolios, and assessing the timeliness of risk grade changes initiated by responsible business units; and • In addition to Credit Risk Management, an independent Credit Review function is responsible for: Management's discussion and analysis Collateral and other risk-reduction techniques Total consumer, excluding credit card loans Portfolio analysis 212 0 1 year 2 years 5 years AVG DRE Peak 10 years The following table summarizes the ratings profile of the Firm's derivative receivables, including credit derivatives, net of all collateral, at the dates indicated. The ratings scale is based on the Firm's internal ratings, which generally correspond to the ratings as assigned by S&P and Moody's. Ratings profile of derivative receivables Rating equivalent December 31, (in millions, except ratios) AAA/Aaa to AA-/Aa3 A+/A1 to A-/A3 BBB+/Baal to BBB-/Baa3 BB+/Bal to B-/B3 CCC+/Caal and below 19 7,428 29% 11,529 31% $ 11,831 20 $ Exposure net of % of exposure net all collateral of all collateral 2017 2018 118 As previously noted, the Firm uses collateral agreements to mitigate counterparty credit risk. The percentage of the Firm's over-the-counter derivative transactions subject to collateral agreements - excluding foreign exchange spot trades, which are not typically covered by collateral agreements due to their short maturity and centrally cleared trades that are settled daily - was approximately 90% at both December 31, 2018, and December 31, 2017. Total Exposure net of % of exposure net all collateral of all collateral 40 60 80 40,415 38,891 $ $ (16,108) (15,322) held against derivative receivables (a) Total, net of all collateral (a) Includes collateral related to derivative instruments where appropriate legal opinions have not been either sought or obtained with respect to master netting agreements. Liquid securities and other cash collateral 54,213 $ $ Total, net of cash collateral 2017 2018 December 31, (in millions) 56,523 6,919 The fair value of derivative receivables reported on the Consolidated balance sheets were $54.2 billion and $56.5 billion at December 31, 2018 and 2017, respectively. Derivative receivables represent the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and cash collateral held by the Firm. However, in management's view, the appropriate measure of current credit risk should also take into consideration additional liquid securities (primarily U.S. government and agency securities and other group of seven nations ("G7") government securities) and other cash collateral held by the Firm aggregating $15.3 billion and $16.1 billion at December 31, 2018 and 2017, respectively, that may be used as security when the fair value of the client's exposure is in the Firm's favor. In addition to the collateral described in the preceding paragraph, the Firm also holds additional collateral (primarily cash, G7 government securities, other liquid government-agency and guaranteed securities, and corporate debt and equity securities) delivered by clients at the initiation of transactions, as well as collateral related to contracts that have a non-daily call frequency and collateral that the Firm has agreed to return but has not yet settled as of the reporting date. Although this collateral does not reduce the balances and is not included in the table above, it is available as security against potential exposure that could arise should the fair value of the client's derivative contracts move in the Firm's favor. The derivative receivables fair value, net of all collateral, also does not include other credit enhancements, such as letters of credit. For additional information on the Firm's use of collateral agreements, refer to Note 5. Peak represents a conservative measure of potential exposure to a counterparty calculated in a manner that is broadly equivalent to a 97.5% confidence level over the life of the transaction. Peak is the primary measure used by the Firm for setting of credit limits for derivative contracts, senior management reporting and derivatives exposure management. DRE exposure is a measure that expresses the risk of derivative exposure on a basis intended to be 100 120 140 (in billions) December 31, 2018 Exposure profile of derivatives measures While useful as a current view of credit exposure, the net fair value of the derivative receivables does not capture the potential future variability of that credit exposure. To capture the potential future variability of credit exposure, the Firm calculates, on a client-by-client basis, three measures of potential derivatives-related credit loss: Peak, Derivative Risk Equivalent ("DRE"), and Average exposure ("AVG"). These measures all incorporate netting and collateral benefits, where applicable. The accompanying graph shows exposure profiles to the Firm's current derivatives portfolio over the next 10 years as calculated by the Peak, DRE and AVG metrics. The three measures generally show that exposure will decline after the first year, if no new trades are added to the portfolio. The fair value of the Firm's derivative receivables incorporates CVA to reflect the credit quality of counterparties. CVA is based on the Firm's AVG to a counterparty and the counterparty's credit spread in the credit derivatives market. The Firm believes that active risk management is essential to controlling the dynamic credit risk in the derivatives portfolio. In addition, the Firm's risk management process takes into consideration the potential impact of wrong-way risk, which is broadly defined as the potential for increased correlation between the Firm's exposure to a counterparty (AVG) and the counterparty's credit quality. Many factors may influence the nature and magnitude of these correlations over time. To the extent that these correlations are identified, the Firm may adjust the CVA associated with that counterparty's AVG. The Firm risk manages exposure to changes in CVA by entering into Finally, AVG is a measure of the expected fair value of the Firm's derivative receivables at future time periods, including the benefit of collateral. AVG over the total life of the derivative contract is used as the primary metric for pricing purposes and is used to calculate credit risk capital and the CVA, as further described below. equivalent to the risk of loan exposures. DRE is a less extreme measure of potential credit loss than Peak and is used as an input for aggregating derivative credit risk exposures with loans and other credit risk. Management's discussion and analysis 117 JPMorgan Chase & Co./2018 Form 10-K credit derivative contracts, as well as interest rate, foreign exchange, equity and commodity derivative contracts. Derivative receivables 17 32 2 2 2 1,482 1,188 Additions Net charge-offs 2,063 $ 1,734 $ Beginning balance Gross recoveries 2017 2018 Year ended December 31, (in millions) Gross charge-offs Average loans retained Year ended December 31, (in millions, except ratios) Loans - reported 74 66 139,255 154 139,409 83 12 82 Loans In the normal course of its wholesale business, the Firm provides loans to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. For a further discussion on loans, including information on credit quality indicators and sales of loans, refer to Note 12. The following table presents the change in the nonaccrual loan portfolio for the years ended December 31, 2018 and 2017. Wholesale nonaccrual loan activity The following table presents net charge-offs/recoveries, which are defined as gross charge-offs less recoveries, for the years ended December 31, 2018 and 2017. The amounts in the table below do not include gains or losses from sales of nonaccrual loans. Wholesale net charge-offs/(recoveries) (b) Real Estate exposure is predominantly secured; unsecured exposure is predominantly investment-grade. (c) Represents drawn exposure as a percentage of credit exposure. 3,606 64,664 68,284 40,415 100% $ 38,891 $ 2 645 100% 2 18 7,397 16 6,373 34 13,925 723 12,536 JPMorgan Chase & Co./2018 Form 10-K 6,746 Receivables from customers and other Total(e) Loans held-for-sale and loans at fair value Subtotal All other(d) (823) (158) 313 - 3,099 4,558 Securities Firms (26) - 738 1,459 Derivatives enable clients and counterparties to manage risks including credit risk and risks arising from fluctuations in interest rates, foreign exchange, equities, and commodities. The Firm makes markets in derivatives in order to meet these needs and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. The Firm also uses derivative instruments to manage its own credit and other market risk exposure. The nature of the counterparty and the settlement mechanism of the derivative affect the credit risk to which the Firm is exposed. For OTC derivatives the Firm is exposed to the credit risk of the derivative counterparty. For exchange-traded derivatives (“ETD"), such as futures and options, and "cleared" over-the-counter ("OTC-cleared") derivatives, the Firm is generally exposed to the credit risk of the relevant CCP. Where possible, the Firm seeks to mitigate its credit risk exposures arising from derivative contracts through the use of legally enforceable master netting arrangements and collateral agreements. For a further discussion of derivative contracts, counterparties and settlement types, refer to Note 5. The following table summarizes the net derivative receivables for the periods presented. Derivative contracts The Firm provides clearing services for clients entering into certain securities and derivative contracts. Through the provision of these services the Firm is exposed to the risk of non-performance by its clients and may be required to share in losses incurred by CCPs. Where possible, the Firm seeks to mitigate its credit risk to its clients through the collection of adequate margin at inception and throughout the life of the transactions and can also cease provision of clearing services if clients do not adhere to their obligations under the clearing agreement. For further discussion of clearing services, refer to Note 27. (b) Excludes PCI loans which are accounted for on a pool basis. Since each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, the past-due status of the pools, or that of individual loans within the pools, is not meaningful. The Firm is recognizing interest income on each pool of loans as each of the pools is performing. (a) At December 31, 2018 and 2017, nonperforming assets excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $2.6 billion and $4.3 billion, respectively, and real estate owned ("REO") insured by U.S. government agencies of $75 million and $95 million, respectively. These amounts have been excluded based upon the government guarantee. $ 3,701 $ 4,474 265 240 (158) 30 225 210 4,209 3,461 424 373 3,785 $ $ 3,088 2017 Nonaccrual retained loans (d) Retained loans 2017 Nonaccrual retained loans (d) 1,743 1,032 Nonperforming assets Nonaccrual loans in the residential real estate portfolio at December 31, 2018 decreased to $3.1 billion from $3.8 billion at December 31, 2017, of which 24% and 26% were greater than 150 days past due, respectively. In the aggregate, the unpaid principal balance of residential real estate loans greater than 150 days past due was charged down by approximately 32% and 40% to the estimated net realizable value of the collateral at December 31, 2018 and 2017, respectively. The following table presents information as of December 31, 2018 and 2017, about consumer, excluding credit card, nonperforming assets. Total nonaccrual loans Assets acquired in loan satisfactions Real estate owned Other Total assets acquired in loan satisfactions Total nonperforming assets 2018 Nonperforming assets (a) December 31, (in millions) Nonaccrual loans (b) Residential real estate Other consumer Nonaccrual loans: The following table presents changes in the consumer, excluding credit card, nonaccrual loans for the years ended December 31, 2018 and 2017. Nonaccrual loan activity Residential mortgage ΝΑ ΝΑ Option ARMS 6,410 ΝΑ 8,276 NA $17,721 ΝΑ ΝΑ Total modified PCI loans $13,716 (a) Amounts represent the carrying value of modified residential real estate loans. (b) At December 31, 2018 and 2017, $4.1 billion and $3.8 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance with the standards of the appropriate government agency (i.e., Federal Housing Administration ("FHA"), U.S. Department of Veterans Affairs ("VA"), Rural Housing Service of the U.S. Department of Agriculture ("RHS")) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. For additional information about sales of loans in securitization transactions with Ginnie Mae, refer to Note 14. (c) Amounts represent the unpaid principal balance of modified PCI loans. (d) As of December 31, 2018 and 2017, nonaccrual loans included $2.0 billion and $2.2 billion, respectively, of troubled debt restructurings ("TDRS") for which the borrowers were less than 90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status, refer to Note 12. Additions Foreclosures and other liquidations ΝΑ Retained loans NA $ 2,277 NA 4,490 ΝΑ 2,678 Subprime mortgage Home equity $ 4,565 $ 2,012 1,459 $5,620 $ 955 2,118 Total modified residential real estate loans, excluding PCI loans 2,041 $ 6,577 $ 2,775 Modified PCI loans (c) Home equity $ 2,086 Prime mortgage 3,179 2,414 $7,738 $ 2018 excluding PCI loans (a)(b) real estate loans, Prime mortgage Subprime mortgage Option ARMS Total Lifetime loss estimates(a) Life-to-date liquidation losses(b) Home equity 2018 2018 2017 $ 14.1 $ 14.2 $ 2017 13.0 $ December 31, (in billions) The following table provides a summary of lifetime principal loss estimates included in either the nonaccretable difference or the allowance for loan losses. Clearing services The Firm uses lending-related financial instruments, such as commitments (including revolving credit facilities) and guarantees, to address the financing needs of its clients. The contractual amounts of these financial instruments represent the maximum possible credit risk should the clients draw down on these commitments or the Firm fulfill its obligations under these guarantees, and the clients subsequently fail to perform according to the terms of these contracts. Most of these commitments and guarantees are refinanced, extended, cancelled, or expire without being drawn upon or a default occurring. In the Firm's view, the total contractual amount of these wholesale lending-related commitments is not representative of the Firm's expected future credit exposure or funding requirements. For further information on wholesale lending-related commitments, refer to Note 27. Lending-related commitments JPMorgan Chase & Co./2018 Form 10-K 116 0.03% Summary of PCI loans lifetime principal loss estimates 0.04% 155 (93) The Firm monitors risks associated with junior lien loans where the borrower has a senior lien loan that is either delinquent or has been modified. These loans are considered "high-risk seconds" and are classified as nonaccrual as they are considered to pose a higher risk of default than other junior lien loans. At December 31, 2018, the Firm estimated that the carrying value of its home equity portfolio contained approximately $550 million of current junior lien loans that were considered high-risk seconds, compared with approximately $725 million at December 31, 2017. Auto: The auto loan portfolio, which predominantly consists of prime-quality loans, declined when compared with December 31, 2017, as paydowns and the charge-off or liquidation of delinquent loans were predominantly offset by new originations. Nonaccrual loans decreased from December 31, 2017. Net charge-offs for the year ended December 31, 2018 declined when compared with the prior year primarily as a result of an incremental adjustment recorded in 2017 in accordance with regulatory guidance regarding the timing of loss recognition for certain loans in bankruptcy and loans where assets were acquired in loan satisfactions. Consumer & Business banking: Consumer & Business Banking loans increased when compared with December 31, 2017 due to loan originations, predominantly offset by paydowns and charge-offs of delinquent loans. Nonaccrual loans and net charge-offs decreased when compared with the prior year. Purchased credit-impaired loans: PCI loans represent certain loans that were acquired and deemed to be credit- impaired on the acquisition date. PCI loans decreased from December 31, 2017 due to portfolio run off and loan sales. As of December 31, 2018, approximately 10% of the option ARM PCI loans were delinquent and approximately 69% of the portfolio had been modified into fixed-rate, fully amortizing loans. The borrowers for substantially all of the remaining option ARM loans are making amortizing payments, although such payments are not necessarily fully amortizing. This latter group of loans is subject to the risk of payment shock due to future payment recast. Default rates generally increase on option ARM loans when payment recast results in a payment increase. The expected increase in default rates is considered in the Firm's quarterly impairment assessment. 119 54,740 12.9 4.0 At December 31, 2018, $160.3 billion, or 63% of the total retained residential real estate loan portfolio, excluding mortgage loans insured by U.S. government agencies and PCI loans, were concentrated in California, New York, Illinois, Texas and Florida, compared with $152.8 billion, or 63%, at December 31, 2017. For additional information on the geographic composition of the Firm's residential real estate loans, refer to Note 12. Current estimated loan-to-values of residential real estate loans Average current estimated loan-to-value ("LTV") ratios have declined consistent with improvements in home prices, customer pay downs, and charge-offs or liquidations of higher LTV loans. For further information on current estimated LTVS of residential real estate loans, refer to Note 12. JPMorgan Chase & Co./2018 Form 10-K Loan modification activities for residential real estate loans The performance of modified loans generally differs by product type due to differences in both the credit quality and the types of modifications provided. Performance metrics for modifications to the residential real estate portfolio, excluding PCI loans, that have been seasoned more than six months show weighted-average redefault rates of 22% for residential mortgages and 20% for home equity. Performance metrics for modifications to the PCI residential real estate portfolio that have been seasoned more than six months show weighted average redefault rates of 19% for home equity, 18% for prime mortgages, 16% for option ARMS and 32% for subprime mortgages. The cumulative redefault rates reflect the performance of modifications completed from October 1, 2009 through December 31, 2018. Geographic composition of residential real estate loans 109 Certain modified loans have interest rate reset provisions ("step-rate modifications") where the interest rates on these loans generally began to increase commencing in 2014 by 1% per year, and will continue to do so until the rate reaches a specified cap. The cap on these loans is typically at a prevailing market interest rate for a fixed-rate mortgage loan as of the modification date. At December 31, 2018, the carrying value of non-PCI loans and the unpaid principal balance of PCI loans modified in step-rate modifications, which have not yet met their specified caps, were $2 billion and $3 billion, respectively. The Firm continues to monitor this risk exposure and the impact of these potential interest rate increases is considered in the Firm's allowance for loan losses. The following table presents information as of December 31, 2018 and 2017, relating to modified retained residential real estate loans for which concessions have been granted to borrowers experiencing financial difficulty. For further information on modifications for the years ended December 31, 2018 and 2017, refer to Note 12. Modified residential real estate loans December 31, (in millions) Modified residential Management's discussion and analysis 4.1 (b) Represents both realization of loss upon loan resolution and any principal forgiven upon modification. For further information on the Firm's PCI loans, including write-offs, refer to Note 12. 29.5 3.9 3.8 3.3 3.3 3.2 3.1 (a) Includes the original nonaccretable difference established in purchase accounting of $30.5 billion for principal losses plus additional principal losses recognized subsequent to acquisition through the provision and allowance for loan losses. The remaining nonaccretable difference for principal losses was $512 million and $842 million at December 31, 2018 and 2017, respectively. 10.3 9.9 9.7 $ 31.8 $ 31.5 $ 30.0 $ 10.0 92% 89% 84,669 Asset Managers (207) (1) 82 38 585 12,731 42,643 55,997 Healthcare (3,174) (1,216) 6 1 4 612 13,767 (19) Industrials 55,272 37,198 16,770 1,159 32,531 145 (1) (196) (21) Banks & Finance Cos 49,037 34,654 150 28,029 4,484 4 227 221 11 (160) (56) State & Municipal Govt(c) 4,383 28,633 656 12 5 (130) (524) Central Govt 27,977 (910) 24,486 Utilities 14 27 - (5,290) Oil & Gas 41,317 29,317 21,430 4,046 987 22 71 (747) (1) 14,854 (12) 14 53 87,371 Individuals and Individual Entities (b) (2) $ (4) $ 254 $ 77,029 137 $ 23,012 $ 139,409 $ 115,401 $ $ Real Estate receivables derivative 859 $ and other cash collateral held against 10,024 238 Technology, Media & (9) (275) 34 30 532 80 1,791 55,737 87,679 Consumer & Retail (762) 10 899 29,619 19,182 Liquid securities Credit derivative hedges(g) 15,028 30,063 155 $ (12,682) $ (15,322) 1,096 $ 1,679 $ 10,450 $ 195,442 $ $ 926,279 $ 881,188 $ 673,617 $ (1,581) Telecommunications 59,274 36,510 20,453 2,258 (804) Selected metrics 114 Noninvestment-grade Net charge- offs/ (recoveries) loans performing nonperforming Noncriticized grade accruing JPMorgan Chase & Co./2018 Form 10-K Criticized Investment- Credit exposure(f) 30 days or more past due and (in millions) December 31, 2017 As of or for the year ended Criticized Total reductions 18,741 65 Receivables Commitments Derivative Loans and Lending-related December 31, 2018 (a) Multifamily exposure is largely in California. Total Real Estate Exposure (b) Other Multifamily(a) (in millions, except ratios) Total Real Estate Exposure (b) Other (in millions, except ratios) Multifamily(a) Real Estate exposure increased $3.9 billion to $143.3 billion during the year ended December 31, 2018, while the investment- grade percentage of the portfolio remained relatively flat at 82%. For further information on Real Estate loans, refer to Note 12. Presented below is additional information on the Real Estate industry to which the Firm has significant exposure. Real Estate Management's discussion and analysis Loans held-for-sale and loans at fair value Receivables from customers and other 5,607 26,139 Total(e) $ 861,265 (a) The industry rankings presented in the table as of December 31, 2017, are based on the industry rankings of the corresponding exposures at December 31, 2018, not actual rankings of such exposures at December 31, 2017. Credit exposure (b) Individuals and Individual Entities predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts. (d) All other includes: SPES and Private education and civic organizations, representing approximately 92% and 8%, respectively, at December 31, 2018 and 90% and 10%, respectively, at December 31, 2017. (e) Excludes cash placed with banks of $268.1 billion and $421.0 billion, at December 31, 2018 and 2017, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (f) Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. (g) Represents the net notional amounts of protection purchased and sold through credit derivatives used to manage the credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. The All other category includes purchased credit protection on certain credit indices. JPMorgan Chase & Co./2018 Form 10-K 115 (c) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2018 and 2017, noted above, the Firm held: $7.8 billion and $9.8 billion, respectively, of trading securities; $37.7 billion and $32.3 billion, respectively, of AFS securities; and $4.8 billion and $14.4 billion, respectively, of held-to-maturity ("HTM") securities, issued by U.S. state and municipal governments. For further information, refer to Note 2 and Note 10. $ 85,683 $ Derivative Credit % Investment- Commitments Receivables exposure Lending-related grade $ 84,635 $ 54,620 34 120 $ % Drawn (c) (16,108) Loans and 81 33 $ 85,716 % Investment- grade 89% % Drawn (c) 92% 57,469 December 31, 2017 131 72 63 143,152 164 143,316 82 57,600 (838) (2,817) 119 $ (17,609) $ 1,524 $ 15,797 9,870 5,302 527 98 9 Transportation 14 (131) Metals & Mining 14,171 6,989 6,822 321 (32) 39 4 4,764 4 (10,095) (2,520) Automotive 14,820 9,321 74 5,278 10 1 (284) Chemicals & Plastics 15,945 11,107 221 376 3 (316) 1 (274) (335) All other(d) 60,529 57,081 1,553 Subtotal 3,259 181,349 $ 13,010 $ 180 9 2 (2) 2,595 $ $ 829,519 $ 632,565 $ (13) 2,559 Securities Firms (1) Insurance 14,089 11,028 2,981 80 4,113 1 (2,195) Financial Markets Infrastructure 5,036 4,775 261 (23) (157) Net changes Ending balance 40 Active and suspended foreclosure: For information on loans that were in the process of active or suspended foreclosure, refer to Note 12. (1) (2) $ (20) $ 70 $ ༤ཤྩཝ 203 2,033 31,901 60,678 94,815 703 158 10,164 86,581 97,077 135 $ 1,019 $ receivables derivative held against Credit derivative hedges(g) Net charge- offs/ (recoveries) 174 43 55 25 (12) (1,011) 12 220 171 136 1,311 18,594 38,487 58,528 Industrials 8 61 2,170 24,081 46,334 72,646 Telecommunications Technology, Media & (14) (248) (915) 12 Liquid securities and other cash collateral 20 30 days or more past due and accruing loans Criticized performing $ 845,157 $ (14,984) (4,791) $ (17,609) $ (11,011) $ $ (1,807) $ $ 845,157 Credit derivatives used in credit portfolio management activities (b)(c) cash collateral held against derivatives Total exposure - net of liquid securities and other (2,625) 5,607 26,139 Receivables from customers and other Loans held-for-sale and loans at fair value(a) 76 74 80 40,415 370,098 813,411 95,971 195,230 8,042 32,373 274,127 618,181 370,098 813,411 5,607 26,139 $ (17,609) 85% (a) Represents loans held-for-sale, primarily related to syndicated loans and loans transferred from the retained portfolio, and loans at fair value. (b) These derivatives do not qualify for hedge accounting under U.S. GAAP. Noncriticized Investment- grade Credit exposure(f) $ 143,316 $ 117,988 $ 24,174 $ Consumer & Retail Individuals and Individual Entities (b) Real Estate (in millions) December 31, 2018 As of or for the year ended Noninvestment-grade Selected metrics Wholesale credit exposure - industries(a) As a result of continued growth and the relative size of the portfolio, exposure to "Individuals," which was previously disclosed in "All Other," is now separately disclosed in the table below as "Individuals and Individual Entities." This category predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts. Predominantly all of this exposure is secured, largely by cash and marketable securities. In the table below, prior period amounts have been revised to conform with the current period presentation. Below are summaries of the Firm's exposures as of December 31, 2018 and 2017. The industry of risk category is generally based on the client or counterparty's primary business activity. For additional information on industry concentrations, refer to Note 4. Management's discussion and analysis 113 JPMorgan Chase & Co./2018 Form 10-K categories. The total criticized component of the portfolio, excluding loans held-for-sale and loans at fair value, was $12.1 billion at December 31, 2018, compared with $15.6 billion at December 31, 2017. The decrease was driven by Oil & Gas, including credit quality improvements in the portfolio, and a loan sale in the first quarter of 2018. The Firm focuses on the management and diversification of its industry exposures, and pays particular attention to industries with actual or potential credit concerns. Exposures deemed criticized align with the U.S. banking regulators' definition of criticized exposures, which consist of the special mention, substandard and doubtful Wholesale credit exposure - industry exposures (a) Other reductions includes loan sales. (c) The notional amounts are presented on a net basis by underlying reference entity and the ratings profile shown is based on the ratings of the reference entity on which protection has been purchased. Predominantly all of the credit derivatives entered into by the Firm where it has purchased protection used in credit portfolio management activities are executed with investment-grade counterparties. Criticized nonperforming (207) (29) Banks & Finance Cos 15,660 Transportation 4 118 4,427 11,490 16,035 Chemicals & Plastics (2,130) (7,994) (125) 10,508 1 7,310 9,637 17,339 Automotive 4 81 124 18,251 18,456 Central Govt 392 4,699 393 60 7,484 Financial Markets Infrastructure (2,080) (36) 32 2,830 9,777 12,639 Insurance (22) (174) 1 19 385 6,767 8,188 15,359 Metals & Mining (112) (31) 6 21 22 (42) - (1) 18 4 6,067 36,722 42,807 Asset Managers (133) (150) (5) 23 69 761 10,625 36,687 48,142 Healthcare (2,290) (575) 11 5 299 15,496 34,120 49,920 14 40,415 10 42,600 2 603 26,746 27,351 State & Municipal Govt(c) (60) (142) (248) (5,829) | 。 ༅ 38 150 138 4,326 23,558 28,172 Utilities 36 6 635 1,158 17,451 23,356 Oil & Gas 20,070 14,508 138,800 (d) The maturity profile of retained loans, lending-related commitments and derivative receivables is based on remaining contractual maturity. Derivative contracts that are in a receivable position at December 31, 2018, may become payable prior to maturity based on their cash flow profile or changes in market conditions. 211,798 Due after 5 years Total Ratings profile Investment- grade Noninvestment- grade AAA/Aaa to BBB-/Baa3 Due after 1 year through 5 years BB+/Bal & below Total of IG $ 339,729 $ 99,433 $ 439,162 Total % Due in 1 year or less Maturity profile(d) Less: Liquid securities and other cash collateral held against derivatives (15,322) (16,108) NA $ ΝΑ (a) Receivables from customers and other include $30.1 billion and $26.0 billion of held-for-investment margin loans at December 31, 2018 and 2017, respectively, to prime brokerage customers in CIB and AWM; these are classified in accrued interest and accounts receivable on the Consolidated balance sheets. (b) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. For additional information, refer to Credit derivatives on page 119, and Note 5. (c) Excludes assets acquired in loan satisfactions. 112 JPMorgan Chase & Co./2018 Form 10-K The following tables present the maturity and ratings profiles of the wholesale credit portfolio as of December 31, 2018 and 2017. The ratings scale is based on the Firm's internal risk ratings, which generally correspond to the ratings assigned by S&P and Moody's. For additional information on wholesale loan portfolio risk ratings, refer to Note 12. Wholesale credit exposure - maturity and ratings profile December 31, 2018 (in millions, except ratios) Loans retained Derivative receivables 77% 54,213 54,213 $ 138,458 $ 196,974 $ 103,730 $ 439,162 865,866 76 Loans held-for-sale and loans at fair value(a) 15,028 15,028 Receivables from customers and other 30,063 30,063 Total exposure - net of liquid securities and other cash collateral held against derivatives $ 910,957 $ 910,957 Credit derivatives used in credit portfolio management activities (b)(c) $ (447) $ 205,619 10,463 275,317 462,813 74 38,891 387,813 (15,322) (15,322) Total derivative receivables, net of all collateral Lending-related commitments 11,038 79,400 Subtotal 228,896 9,169 294,855 500,998 18,684 38,891 13,558 135,972 387,813 865,866 31,794 288,724 660,247 7,097 99,089 82 (9,318) $ (2,917) $ (12,682) $ (11,213) Total wholesale credit exposure held against derivatives 4,136 (748) (611) $ 3,461 $ 4,209 3,547 110 Credit card Total credit card loans increased from December 31, 2017 due to new account growth and higher sales volume. The December 31, 2018 30+ day delinquency rate increased to 1.83% from 1.80% at December 31, 2017, but the December 31, 2018 90+ day delinquency rate of 0.92% was flat compared to December 31, 2017. Net charge-offs increased for the year ended December 31, 2018 when compared with the prior year, primarily due to the seasoning of more recent vintages with higher loss rates, as anticipated given underwriting standards at the time of origination. Consistent with the Firm's policy, all credit card loans typically remain on accrual status until charged off. However, the Firm establishes an allowance, which is offset against loans and reduces interest income, for the estimated uncollectible portion of accrued and billed interest and fee income. Geographic and FICO composition of credit card loans At December 31, 2018, $71.2 billion, or 45% of the total retained credit card loan portfolio, were concentrated in California, Texas, New York, Florida and Illinois, compared with $67.2 billion, or 45%, at December 31, 2017. For additional information on the geographic and FICO composition of the Firm's credit card loans, refer to Note JPMorgan Chase & Co./2018 Form 10-K 351 273 1,509 Year ended December 31, (in millions) Beginning balance $ 2018 4,209 $ 2,799 2017 4,820 3,525 Reductions: Principal payments and other (a) Charge-offs 1,407 1,577 468 699 Returned to performing status 1,399 12. Modifications of credit card loans At December 31, 2018 and 2017, the Firm had $1.3 billion and $1.2 billion, respectively, of credit card loans outstanding that have been modified in TDRs. For additional information about loan modification programs to borrowers, refer to Note 12. JPMorgan Chase & Co./2018 Form 10-K 2,508 220 1,370 60 1,734 130 30,063 26,139 538,466 491,167 1,430 1,864 387,813 370,098 469 731 $926,279 $861,265 $ 1,899 $ 2,595 Credit derivatives used in credit portfolio Liquid securities and other cash collateral 3,151 454,190 408,505 54,213 56,523 Lending-related commitments 3,099 $ 1,150 $ 1,734 111 Management's discussion and analysis WHOLESALE CREDIT PORTFOLIO In its wholesale businesses, the Firm is exposed to credit risk primarily through its underwriting, lending, market- making, and hedging activities with and for clients and counterparties, as well as through various operating services (such as cash management and clearing activities), securities financing activities and cash placed with banks. A portion of the loans originated or acquired by the Firm's wholesale businesses is generally retained on the balance sheet. The Firm distributes a significant percentage of the loans that it originates into the market as part of its syndicated loan business and to manage portfolio concentrations and credit risk. The credit quality of the wholesale portfolio was stable for the year ended December 31, 2018, characterized by low levels of criticized exposure, nonaccrual loans and charge- offs. Refer to the industry discussion on pages 113-115 for further information. Retained loans increased across all wholesale lines of business, primarily driven by commercial and industrial and financial institution clients in CIB, and Wealth Management clients globally in AWM. The wholesale portfolio is actively managed, in part by conducting ongoing, in-depth reviews of client credit quality and transaction structure inclusive of collateral where applicable, and of industry, product and client concentrations. In the following tables, the Firm's wholesale credit portfolio includes exposure held in CIB, CB, AWM and Corporate, and excludes all exposure managed by CCB. Wholesale credit portfolio December 31, (in millions) Loans retained Loans held-for-sale Loans at fair value Loans - reported Derivative receivables Receivables from customers and other(a) Total wholesale credit- related assets Credit exposure Nonperforming (c) - 2018 $439,162 $402,898 2017 2018 2017 11,877 $ management activities (b) $ (12,682) $ (17,609) $ $ (12,682) 327 285 Total reductions 1,552 1,811 Net changes (364) 77% Ending balance 1,734 2018 2017 $ 416,828 $ 392,263 $ 121,643 $ 177,033 $ 104,222 $ 402,898 Total Total % of IG 91,217 (1,469) Subtotal 80,273 9,882 Total derivative receivables, net of all collateral Lending-related commitments (16,108) $ 1,370 $ (16,108) 56,523 Sales 189 (329) Returned to performing status $ 311,681 AAA/Aaa to BBB-/Baa3 Investment- grade Ratings profile Noninvestment- grade BB+/Bal & below Total Due after 5 years 5 years 1 year through Due in 1 year or less Due after Maturity profile(d) Less: Liquid securities and other cash collateral held against derivatives Derivative receivables Loans retained (in millions, except ratios) December 31, 2017 88% $ 234 $ 402,898 200 299 Gross charge-offs 1,137 692 Paydowns and other Reductions: Net charge-off rate 56,523 4,521 183 (1,125) 212 (93) (634) (1,493) (158) (493) (842) 5,011 313 6,349 5,198 1,779 6,512 4,034 $ 4,544 $ 13,776 (398) $ Consumer, excluding credit card $ 2017 Year ended December 31, (in millions, except ratios) Allowance for loan losses Beginning balance at January 1, Gross charge-offs Gross recoveries Net charge-offs (a) Consumer, excluding credit card Credit card Wholesale Total 4,518 Credit card Wholesale Total Write-offs of PCI loans (b) Provision for loan losses Other Ending balance at December 31, $ 4,146 $ 5,184 $ $ 4,579 $ 4,884 $ 4,141 $ 13,604 1,025 155 (1) 1,145 297 3,818 $ 933 $ 246 $ 383 $ 10,724 2,108 4,501 461 3,680 $ 1,090 10,289 PCI 440 $ 4,744 1,788 - Total allowance for loan losses $ 4,146 $ 5,184 $ 4,115 $ 1,788 13,445 2,225 2,225 $ 4,579 $ 4,884 $ 4,141 $ 13,604 Allowance for lending-related commitments Beginning balance at January 1, - 2,162 Formula-based 196 $ 4,123 119 5,387 187 187 86 86 (63) 4,818 - 130 (1) 4,885 613 4,973 (286) 5,300 $ Asset-specific (c) Impairment methodology $ 13,604 4,141 $ 4,856 4,884 $ 4,115 $ 13,445 1 2 2018 (1) 4,579 $ Summary of changes in the allowance for credit losses Credit derivatives 120 1,035 $ 1,068 $ 33 $ 4,612 $ $ $ 14,500 4,179 $ 5,184 $ 5,137 $ Total allowance for credit losses Memo: $ $ 1,022 $ 1,055 - $ 33 $ 881 187 187 $ 848 33 $ - $ - $ 99 956 $ 99 923 33 $ - $ - $ Total allowance for lending-related commitments(d) 4,884 $ 5,176 $ 14,672 Retained loans, end of period Allowance for loan losses to retained nonaccrual loans(e) 1.47% 1.03% 3.27% 1.23% 1.39% 0.94% 3.31% 1.11% Allowance for loan losses to retained loans Credit ratios 30,579 Formula-based 3 $ 924,838 $ 402,898 392,263 $ 149,387 139,918 $ 372,553 366,798 30,576 $ 969,415 936,829 24,037 3 416,828 145,606 374,395 24,034 PCI loans, end of period Retained loans, average $ 373,637 $ 156,616 $ 439,162 898,979 JPMorgan Chase & Co./2018 Form 10-K Asset-specific 1,068 Included in the Firm's end-user activities are credit derivatives used to mitigate the credit risk associated with traditional lending activities (loans and unfunded commitments) and derivatives counterparty exposure in the Firm's wholesale businesses (collectively, "credit portfolio management” activities). Information on credit portfolio management activities is provided in the table below. For further information on derivatives used in credit portfolio management activities, refer to Credit derivatives in Note 5. The Firm also uses credit derivatives as an end-user to manage other exposures, including credit risk arising from certain securities held in the Firm's market-making businesses. These credit derivatives are not included in credit portfolio management activities; for further information on these credit derivatives as well as credit derivatives used in the Firm's capacity as a market-maker in credit derivatives, refer to Credit derivatives in Note 5. Credit derivatives used in credit portfolio management activities December 31, (in millions) Credit derivatives used to manage: Notional amount of protection purchased and sold (a) 2017 2018 Loans and lending-related commitments $ 1,272 $ 1,867 Derivative receivables Credit derivatives used in credit portfolio management activities 11,410 15,742 $ 12,682 $ 17,609 (a) Amounts are presented net, considering the Firm's net protection purchased or sold with respect to each underlying reference entity or index. The credit derivatives used in credit portfolio management activities do not qualify for hedge accounting under U.S. GAAP; these derivatives are reported at fair value, with gains and losses recognized in principal transactions revenue. In contrast, the loans and lending-related commitments being risk-managed are accounted for on an accrual basis. This asymmetry in accounting treatment, between loans and lending-related commitments and the credit derivatives used in credit portfolio management activities, causes earnings volatility that is not representative, in the Firm's view, of the true changes in value of the Firm's overall credit exposure. The effectiveness of credit default swaps ("CDS") as a hedge against the Firm's exposures may vary depending on a number of factors, including the named reference entity (i.e., the Firm may experience losses on specific exposures that are different than the named reference entities in the purchased CDS); the contractual terms of the CDS (which may have a defined credit event that does not align with an actual loss realized by the Firm); and the maturity of the Firm's CDS protection (which in some cases may be shorter than the Firm's exposures). However, the Firm generally seeks to purchase credit protection with a maturity date that is the same or similar to the maturity date of the exposure for which the protection was purchased, and remaining differences in maturity are actively monitored and managed by the Firm. JPMorgan Chase & Co./2018 Form 10-K 119 Management's discussion and analysis ALLOWANCE FOR CREDIT LOSSES The Firm's allowance for credit losses covers the retained consumer and wholesale loan portfolios, as well as the Firm's wholesale and certain consumer lending-related commitments. For further information on the components of the allowance for credit losses and related management judgments, refer to Critical Accounting Estimates Used by the Firm on pages 141-143 and Note 13. At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm. As of December 31, 2018, JPMorgan Chase deemed the allowance for credit losses to be appropriate and sufficient to absorb probable credit losses inherent in the portfolio. The allowance for credit losses decreased compared with December 31, 2017 driven by: a reduction in the consumer allowance due to a $250 million reduction in the CCB allowance for loan losses in the residential real estate PCI portfolio, reflecting continued improvement in home prices and lower delinquencies, as well as a $187 million reduction in the allowance for write-offs of PCI loans partially due to loan sales. These reductions were largely offset by a $300 million addition to the allowance in the credit card portfolio, due to loan growth and higher loss rates, as anticipated. For additional information on the consumer and wholesale credit portfolios, refer to Consumer Credit Portfolio on pages 106-111, Wholesale Credit Portfolio on pages 112- 119 and Note 12. Credit portfolio management activities The Firm uses credit derivatives for two primary purposes: first, in its capacity as a market-maker, and second, as an end-user, to manage the Firm's own credit risk associated with various exposures. For a detailed description of credit derivatives, refer to Credit derivatives in Note 5. - $ 1,035 $ 1,035 $ $ $ 33 $ 1,055 1,022 $ $ - $ 33 $ Impairment methodology Ending balance at December 31, 1 Other (10) (17) 7 (14) --(14) Provision for lending-related commitments $ 1,052 $ 1,078 26 $ $ 1,068 1 $ 33 $ Derivative CVA and • Earnings-at-risk Risk monitoring and control Market risk exposure is managed primarily through a series of limits set in the context of the market environment and business strategy. In setting limits, the Firm takes into consideration factors such as market volatility, product liquidity, accommodation of client business, and management experience. The Firm maintains different levels of limits. Firm level limits include VaR and stress limits. Similarly, line of business and Corporate limits include VaR and stress limits and may be supplemented by certain nonstatistical risk measures such as profit and loss drawdowns. Limits may also be set within the lines of business and Corporate, as well as at the portfolio and/or legal entity level. Market Risk Management sets limits and regularly reviews and updates them as appropriate, with any changes approved by line of business or Corporate management and Market Risk Management. Senior management, including the Firm's CEO and CRO, are responsible for reviewing and approving certain of these risk limits on an ongoing basis. Limits that have not been reviewed within specified time periods by Market Risk Management are escalated to senior management. The lines of business and Corporate are responsible for adhering to established limits against which exposures are monitored and reported. Limit breaches are required to be reported in a timely manner to limit approvers, which include Market Risk Management and senior management. In the event of a breach, Market Risk Management consults with senior management of the Firm and of the line of business or Corporate to determine the appropriate course of action required to return the applicable positions to compliance, which may include a reduction in risk in order to remedy the breach or granting a temporary increase in limits to accommodate an expected increase in client activity and/or market volatility. Certain Firm, Corporate or line of business-level limits that have been breached are escalated to senior management, the LOB Risk Committee, and/or the Firmwide Risk Committee. 124 JPMorgan Chase & Co./2018 Form 10-K The following table summarizes, by line of business and Corporate, the predominant business activities that give rise to market risks, and certain measures used to capture those risks. Predominant business activities that give rise to market risk by line of business and Corporate LOBS and Corporate CCB CIB • CB Predominant business activities (a) . Services mortgage loans Originates loans and takes deposits Makes markets and services clients across fixed income, foreign exchange, equities and commodities Originates loans and takes deposits Originates loans and takes deposits . Other sensitivity-based measures • Profit and loss drawdowns • Governance and oversight The Firm's approach to managing principal risk is consistent with the Firm's general risk governance structure. A Firmwide risk policy framework exists for all principal investing activities. All investments are approved by investment committees that include executives who are independent from the investing businesses. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investments in accordance with relevant policies. As part of the risk governance structure, approved levels for investments are established and monitored for each relevant business or segment in order to manage the overall size of the portfolios. The Firm also conducts stress testing on these portfolios using specific scenarios that estimate losses based on significant market moves and/or other risk events. JPMorgan Chase & Co./2018 Form 10-K 123 Management's discussion and analysis MARKET RISK MANAGEMENT Market risk is the risk associated with the effect of changes in market factors such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. Market Risk Management Market Risk Management monitors market risks throughout the Firm and defines market risk policies and procedures. The Market Risk Management function reports to the Firm's CRO. • Related market risks Market Risk Management seeks to manage risk, facilitate efficient risk/return decisions, reduce volatility in operating performance and provide transparency into the Firm's market risk profile for senior management, the Board of Directors and regulators. Market Risk Management is responsible for the following functions: • Establishment of a market risk policy framework Independent measurement, monitoring and control of line of business, Corporate, and firmwide market risk Definition, approval and monitoring of limits Performance of stress testing and qualitative risk assessments Risk measurement Measures used to capture market risk There is no single measure to capture market risk and therefore the Firm uses various metrics, both statistical and nonstatistical, to assess risk including: • Value-at-risk (VaR) • Stress testing • As of December 31, 2018 and 2017, the aggregate carrying values of the principal investment portfolios were $22.2 billion and $19.5 billion, respectively, which included tax-oriented investments (e.g., affordable housing and alternative energy investments) of $16.6 billion and $14.0 billion, respectively, and private equity, various debt and equity instruments, and real assets of $5.6 billion and $5.5 billion, respectively. Non-linear risk primarily from prepayment options embedded in mortgages and changes in the probability of newly originated mortgage commitments actually closing differences in the relative Marketable equity investments Positions included in earnings-at-risk Positions included in other sensitivity-based measures • Retained loan portfolio Deposits Retained loan portfolio • • Deposits Retained loan portfolio . Deposits Privately held equity and other investments measured at fair value Derivatives FVA and fair value option elected liabilities DVA AWM Provides initial capital investments in products such as mutual funds and capital invested alongside third-party investors Originates loans and takes deposits Risk from changes in market factors (e.g., rates and credit spreads) Debt securities held in advance of distribution to clients, classified as trading assets debt instruments (b) Corporate associated hedges 0 Fair value option elected liabilities and securities borrowed movements of the rate indices underlying mortgage exposure and other interest rates Risk of loss from adverse movements in market prices across interest rate, credit, currency, commodity and equity risk factors Interest rate risk and prepayment risk Positions included in Risk Management VaR • • . • • • Basis risk from Mortgage pipeline loans, classified as derivatives Warehouse loans, classified as trading assets - debt instruments Hedges of pipeline loans, warehouse loans and MSRS, classified as derivatives Interest-only securities, classified as trading assets debt instruments, and related hedges, classified as derivatives Trading assets/liabilities - debt and marketable equity instruments, and derivatives, including hedges of the retained loan portfolio Certain securities purchased, loaned or sold under resale agreements MSRS Principal investments are typically private non-traded financial instruments representing ownership or other forms of junior capital. Principal investments cover multiple asset classes and are made either in stand-alone investing businesses or as part of a broader business platform. In general, new principal investments include tax-oriented investments, as well as investments made to enhance or accelerate LOB and Corporate strategic business initiatives. The Firm's principal investments are managed by the various LOBS and Corporate and are reflected within their respective financial results. Effective January 1, 2018, the Firm adopted new accounting guidance related to the recognition and measurement of financial assets, which requires fair value adjustments upon observable price changes to certain equity investments previously held at cost in the principal investment portfolios. For additional information, refer to Notes 1 and 2. Principal investment risk The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investment securities in accordance with relevant policies. Approved levels for investment securities are established for each risk category, including capital and credit risks. 2016 Consumer, excluding credit card $ (63) $ 613 $ 467 $ $ 7 $ $ (63) $ 620 $ 467 Credit card 4,818 4,973 4,042 4,818 4,973 4,042 4,755 5,586 4,509 - 2017 2018 2016 2017 Net charge-off rates (a) 0.05% 3.10% 0.04% 0.53% 0.34% 2.95% 0.03% 0.62% Note: In the table above, the financial measures which exclude the impact of PCI loans are non-GAAP financial measures. (a) For the year ended December 31, 2017, excluding net charge-offs of $467 million related to the student loan portfolio transfer, the net charge-off rate for Consumer, excluding credit card would have been 0.18%; total Firm would have been 0.55%; Consumer, excluding credit card and PCI loans would have been 0.20%; and total Firm, excluding PCI would have been 0.57%. (b) Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool. (c) Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. The asset-specific credit card allowance for loan losses modified in a TDR is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (d) The allowance for lending-related commitments is reported in accounts payable and other liabilities on the Consolidated balance sheets. (e) The Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. 7 JPMorgan Chase & Co./2018 Form 10-K Management's discussion and analysis Provision for credit losses The following table presents the components of the Firm's provision for credit losses: Provision for lending-related commitments Provision for loan losses Total provision for credit losses Year ended December 31, (in millions) 2018 2017 2016 2018 121 4,755 5,593 4,509 lower net charge-offs in the residential real estate portfolio, largely driven by recoveries from loan sales, and - lower net charge-offs in the auto portfolio partially offset by a $250 million reduction in the allowance for loan losses in the residential real estate portfolio - PCI, reflecting continued improvement in home prices and lower delinquencies; the reduction was $75 million lower than the prior year for the residential real estate portfolio - non credit-impaired the prior year also included a net $218 million write- down recorded in connection with the sale of the student loan portfolio, and the decrease in the credit card portfolio was due to - a $300 million addition to the allowance for loan losses, reflecting loan growth and higher loss rates, as anticipated; the addition was $550 million lower than the prior year, largely offset by the decrease in the consumer, excluding credit card portfolio in CCB was due to - higher net charge-offs due to seasoning of more recent vintages, as anticipated, and in wholesale, the current period expense of $116 million reflected additions to the allowance for loan losses from select client downgrades, largely offset by - other net portfolio activity, including a reduction in the allowance for loan losses related to a single name in the Oil & Gas portfolio in the first quarter of 2018, compared to a net benefit of $303 million in the prior year. The prior year benefit reflected a reduction in the allowance for loan losses on credit quality improvements in the Oil & Gas, Natural Gas Pipelines, and Metals and Mining portfolios. 122 JPMorgan Chase & Co./2018 Form 10-K INVESTMENT PORTFOLIO RISK MANAGEMENT Investment portfolio risk is the risk associated with the loss of principal or a reduction in expected returns on investments arising from the investment securities portfolio held predominantly by Treasury and CIO in connection with the Firm's balance sheet or asset-liability management objectives or from principal investments managed in various LOBS and Corporate in predominantly privately-held financial instruments. Investments are typically intended to be held over extended periods and, accordingly, the Firm has no expectation for short-term realized gains with respect to these investments. Investment securities risk Investment securities risk includes the exposure associated with a default in the payment of principal and interest. This risk is minimized given that Treasury and CIO substantially invest in high-quality securities. At December 31, 2018, the investment securities portfolio was $260.1 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and where not available, based primarily upon internal ratings that correspond to ratings as defined by S&P and Moody's). For further information on the investment securities portfolio, refer to Corporate segment results on pages 77-78 and Note 10. For further information on the market risk inherent in the portfolio, refer to Market Risk Management on pages 124-131. For further information on related liquidity risk, refer to Liquidity Risk on pages 95-100. Governance and oversight Investment securities risks are governed by the Firm's Risk Appetite framework, and discussed at the CIO, Treasury and Corporate (CTC) Risk Committee with regular updates to the DRPC. • Manages the Firm's • • 130 (286) 571 (14) (17) 281 116 (303) 852 $ 4,885 $ 5,300 $ • 5,080 (14) $ (10) $ 281 $ 4,871 $ 5,290 $ 5,361 Total consumer Wholesale Total Provision for credit losses The provision for credit losses decreased for the year ended December 31, 2018 as a result of a decline in the consumer provision, partially offset by an increase in the wholesale provision $ liquidity, funding, capital, structural interest rate and foreign exchange risks 59 (b) (b) 28 17 39 1 3 2 1 4 12 9 14 4 1 16 (1) (a) (b) (b) NM NM 26 39 (b) (b) 26 58 27 14 (b) (b) 38 3 3 4 7 3 (1) 12 (a) NM (b) (b) NM (6) (a) (b) (b) NM NM (2) (a) (b) (b) $ 17 (b) $ 42 (b) (a) Average portfolio VaR is less than the sum of the VaR of the components described above, which is due to portfolio diversification. The diversification effect reflects that the risks are not perfectly correlated. (b) Diversification benefit represents the difference between the total VaR and each reported level and the sum of its individual components. Diversification benefit reflects the non-additive nature of VaR due to imperfect correlation across lines of business, Corporate, and risk types. The maximum and minimum VaR for each portfolio may have occurred on different trading days than the components and consequently diversification benefit is not meaningful. Average Total VaR increased $12 million for the year-ended December 31, 2018 as compared with the prior year. The increase was primarily due to changes in the risk profile for Fixed Income and Equities risk types, the inclusion of certain CIB marketable equity investments and a Corporate private equity position that became publicly traded in the fourth quarter of 2017, as well as increased volatility in the one-year historical look-back period. In addition, average Credit Portfolio VaR has declined by $4 million, reflecting the sale of select positions in the prior year. VaR can vary significantly over time as positions change, market volatility fluctuates, and diversification benefits change. VaR back-testing The Firm evaluates the effectiveness of its VaR methodology by back-testing, which compares the daily Risk Management VaR results with the daily gains and losses actually recognized on market-risk related revenue. The Firm's definition of market risk-related gains and losses is consistent with the definition used by the banking regulators under Basel III. Under this definition, market risk-related gains and losses are defined as: gains and losses on the positions included in the Firm's Risk Management VaR, excluding fees, commissions, certain valuation adjustments, net interest income, and gains and losses arising from intraday trading. 29 JPMorgan Chase & Co./2018 Form 10-K Management's discussion and analysis The following chart compares actual daily market risk-related gains and losses with the Firm's Risk Management VaR for the year ended December 31, 2018. As the chart presents market risk-related gains and losses related to those positions included in the Firm's Risk Management VaR, the results in the table below differ from the results of back-testing disclosed in the Market Risk section of the Firm's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are based on Regulatory VaR applied to covered positions. The chart shows that for the year ended December 31, 2018 the Firm observed ten VaR back-testing exceptions and posted gains on 128 of the 259 days. Daily Market Risk-Related Gains and Losses vs. Risk Management VaR (1-day, 95% Confidence level) Year ended December 31, 2018 $millions 125 100 75 50 50 127 38 62 (b) $ $ NM NM (b) (b) 12 9 (b) 14 5 (b) 2 28 (b) $ 16 (b) (b) NM NM (4) (a) (b) NM (b) NM $ 41 (10) (a) 109 (b) NM (b) Value-at-risk JPMorgan Chase utilizes VaR, a statistical risk measure, to estimate the potential loss from adverse market moves in the current market environment. The Firm has a single VaR framework used as a basis for calculating Risk Management VaR and Regulatory VaR. The framework is employed across the Firm using historical simulation based on data for the previous 12 months. The framework's approach assumes that historical changes in market values are representative of the distribution of potential outcomes in the immediate future. The Firm believes the use of Risk Management VaR provides a daily measure of risk that is closely aligned to risk management decisions made by the lines of business and Corporate, and provides the appropriate information needed to respond to risk events. The Firm's Risk Management VaR is calculated assuming a one-day holding period and an expected tail-loss methodology which approximates a 95% confidence level. Risk Management VaR provides a consistent framework to measure risk profiles and levels of diversification across product types and is used for aggregating risks and monitoring limits across businesses. VaR results are reported to senior management, the Board of Directors and regulators. Under the Firm's Risk Management VaR methodology, assuming current changes in market values are consistent with the historical changes used in the simulation, the Firm would expect to incur VaR “back-testing exceptions," defined as losses greater than that predicted by VaR estimates, an average of five times every 100 trading days. The number of VaR back-testing exceptions observed can differ from the statistically expected number of back-testing exceptions if the current level of market volatility is materially different from the level of market volatility during the 12 months of historical data used in the VaR calculation. Underlying the overall VaR model framework are individual VaR models that simulate historical market returns for individual risk factors and/or product types. To capture material market risks as part of the Firm's risk management framework, comprehensive VaR model calculations are performed daily for businesses whose activities give rise to market risk. These VaR models are granular and incorporate numerous risk factors and inputs to simulate daily changes in market values over the historical period; inputs are selected based on the risk profile of each portfolio, as sensitivities and historical time series used to generate daily market values may be different across product types or risk management systems. The VaR model results across all portfolios are aggregated at the Firm level. As VaR is based on historical data, it is an imperfect measure of market risk exposure and potential future losses. In addition, based on their reliance on available historical data, limited time horizons, and other factors, VaR measures are inherently limited in their ability to measure certain risks and to predict losses, particularly those associated with market illiquidity and sudden or severe shifts in market conditions. For certain products, specific risk parameters are not captured in Var due to the lack of inherent liquidity and availability of appropriate historical data. The Firm uses proxies to estimate the VaR for these and other products when daily time series are not available. It is likely that using an actual price-based time series for these products, if available, would affect the VaR results presented. The Firm therefore considers other nonstatistical measures such as stress testing, in addition to VaR, to capture and manage its market risk positions. The daily market data used in VaR models may be different than the independent third-party data collected for VCG price testing in its monthly valuation process. For example, in cases where market prices are not observable, or where proxies are used in VaR historical time series, the data sources may differ. For further information on the Firm's valuation process, refer to Valuation process in Note 2. Because VaR model calculations require daily data and a consistent source for valuation, it may not be practical to use the data collected in the VCG monthly valuation process for VaR model calculations. The Firm's VaR model calculations are periodically evaluated and enhanced in response to changes in the composition of the Firm's portfolios, changes in market conditions, improvements in the Firm's modeling techniques and measurements, and other factors. Such changes may affect historical comparisons of VaR results. For information regarding model reviews and approvals, refer to Estimations and Model Risk Management on page 140. The Firm calculates separately a daily aggregated VaR in accordance with regulatory rules ("Regulatory VaR"), which is used to derive the Firm's regulatory VaR-based capital requirements under Basel III. This Regulatory VaR model framework currently assumes a ten business-day holding period and an expected tail loss methodology which approximates a 99% confidence level. Regulatory VaR is applied to "covered" positions as defined by Basel III, which may be different than the positions included in the Firm's Risk Management VaR. For example, credit derivative hedges of accrual loans are included in the Firm's Risk Management VaR, while Regulatory VaR excludes these credit derivative hedges. In addition, in contrast to the Firm's Risk Management VaR, Regulatory VaR currently excludes the diversification benefit for certain VaR models. 126 JPMorgan Chase & Co./2018 Form 10-K For additional information on Regulatory VaR and the other components of market risk regulatory capital for the Firm (e.g., VaR-based measure, stressed VaR-based measure and the respective backtesting), refer to JPMorgan Chase's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website at: (http:// investor.shareholder.com/jpmorganchase/basel.cfm). The table below shows the results of the Firm's Risk Management VaR measure using a 95% confidence level. Total VaR As of or for the year ended December 31, (in millions) CIB trading VaR by risk type Fixed income Foreign exchange Equities Management's discussion and analysis 125 JPMorgan Chase & Co./2018 Form 10-K (b) The AWM contribution to Firmwide average VaR was not material for the year ended December 31, 2018 and 2017. Structural interest rate risk from the Firm's traditional banking activities Structural non-USD foreign exchange risks • Retained loan portfolio Deposits . • Derivative positions . Deposits with banks . measured at fair value through noninterest revenue in earnings Commodities and other . Investment securities portfolio and related interest rate hedges Long-term debt and related interest rate hedges Initial seed capital investments and related hedges, classified as derivatives Capital invested alongside third-party investors, typically in privately distributed collective vehicles managed by AWM (i.e., co-investments) Privately held equity and other investments measured at fair value Foreign exchange exposure related to Firm-issued non- USD long-term debt ("LTD") and related hedges (a) In addition to the predominant business activities, each of the LOBS and Corporate may engage in principal investing activities. To the extent principal investments are deemed market risk sensitive, they are reflected in relevant risk measures (i.e., VaR or Other sensitivity-based measures) and captured in the table above. For additional discussion on principal investments refer to Investment Portfolio Risk Management on page 123. Marketable equity investments Diversification benefit to CIB trading VaR CIB trading VaR Credit portfolio VaR $ 20 +A $ 40 10 4 20 17 13 26 12 28 8 8 4 13 7 4 10 (26) (a) NM (b) NM (b) (30) (a) NM (b) 19 (b) $ 15 Diversification benefit to CIB VaR CIB VaR CCB VaR Corporate VaR Diversification benefit to other VaR Other VaR Diversification benefit to CIB and other VaR Total VaR +A 2018 2017 65 Avg. Max Avg. Min Max 33 +A 25 +A 46 6 3 Min 25 239 56 292 109 NM 239 229 Allowance for loan losses to retained nonaccrual loans excluding credit card 358 120 358 179 109 NM 239 147 NM Net charge-off rates(a) NM -25 NM JPMorgan Chase & Co./2018 Form 10-K 128 Fourth Quarter 2018 Third Quarter 2018 2018 120 Second Quarter Risk Management VaR Market Risk-Related Gains and Losses -125 -100 -75 -50 First Quarter 2018 0.05 25 0.04 68 NM 358 253 56 NM nonaccrual loans(e) 239 loans excluding credit card 68 NM 358 140 3.10 Allowance for loan losses to retained nonaccrual Allowance for loan losses to retained 191 1.03 0.52 1.27 2.95 0.03 0.31 Credit ratios, excluding residential real estate PCI loans Allowance for loan losses to 0.60 retained loans 0.67 3.31 0.94 1.23 0.69 3.27 JPMorgan Chase & Co./2018 Form 10-K 131 Management's discussion and analysis COUNTRY RISK MANAGEMENT The Firm, through its lines of business and Corporate, may be exposed to country risk resulting from financial, economic, political or other significant developments which adversely affect the value of the Firm's exposures related to a particular country or set of countries. The Country Risk Management group actively monitors the various portfolios which may be impacted by these developments and measures the extent to which the Firm's exposures are diversified given the Firm's strategy and risk tolerance relative to a country. Organization and management (b) Impact recognized through OCI. Country Risk Management is an independent risk • The Firm's country risk management function includes the following activities: • • • • • Establishing policies, procedures and standards consistent with a comprehensive country risk framework Assigning sovereign ratings, assessing country risks and establishing risk tolerance relative to a country (a) Excludes equity securities without readily determinable fair values that are measured under the measurement alternative. Refer to Note 2 for additional information. management function that assesses, manages and monitors country risk originated across the Firm. The Firmwide Risk Executive for Country Risk reports to the Firm's CRO. (1) 1 basis point parallel 1 basis point parallel increase in spread Fair value option elected liabilities – interest rate sensitivity Represents the basis risk on derivatives used to hedge the foreign exchange risk on the non-USD LTD(b) Primarily represents the foreign exchange revaluation on the fair value of the derivative hedges (b) Impact of changes in the spread related to derivatives FVA Impact of changes in the spread related to fair value option elected liabilities DVA(b) Interest rate sensitivity on fair value option liabilities resulting from a change in the Firm's own credit spread (b) Measuring and monitoring country risk exposure and stress across the Firm (13) (10) 1 tightening of cross currency 10% depreciation of currency 17 (13) 1 basis point parallel increase in spread (4) (6) 1 basis point parallel increase in spread 30 22 basis Managing and approving country limits and reporting trends and limit breaches to senior management Credit derivatives protection purchased and sold is reported based on the underlying reference entity and is measured at the notional amount of protection Providing country risk scenario analysis To enable effective risk management of country risk to the Firm, country exposure and stress are measured and reported weekly, and used by Country Risk Management to identify trends, and monitor high usages and breaches against limits. The following table presents the Firm's top 20 exposures by country (excluding the U.S.) as of December 31, 2018, and their comparative exposures as of December 31, 2017. The selection of countries represents the Firm's largest total exposures by country, based on the Firm's internal country risk management approach, and does not represent the Firm's view of any actual or potentially adverse credit conditions. Country exposures may fluctuate from period to period due to client activity and market flows. As discussed on page 132, during the fourth quarter of 2018 the Firm refined its country exposure measurement approach to exclude capital invested in local entities. While this change did not have a material impact to country exposure, prior period amounts have been revised within the following table to conform with the current period presentation. Top 20 country exposures (excluding the U.S.) (a) December 31, (in billions) Germany United Kingdom Japan 2018 2017(f) Lending and deposits (b) investing (c)(d) Trading and Other(e) Total exposure Total exposure $ 53.7 $ 8.1 $ 0.3 $ 62.1 $ 57.4 28.0 Risk reporting Developing surveillance tools, such as signaling models and ratings indicators, for early identification of potential country risk concerns Stress testing is an important component of the Firm's country risk management framework, which aims to estimate and limit losses arising from a country crisis by measuring the impact of adverse asset price movements to a country based on market shocks combined with counterparty specific assumptions. Country Risk Management periodically designs and runs tailored stress scenarios to test vulnerabilities to individual countries or sets of countries in response to specific or potential market events, sector performance concerns, sovereign actions and geopolitical risks. These tailored stress results are used to inform potential risk reduction across the Firm, as necessary. JPMorgan Chase & Co./2018 Form 10-K Sources and measurement The Firm is exposed to country risk through its lending and deposits, investing, and market-making activities, whether cross-border or locally funded. Country exposure includes activity with both government and private-sector entities in a country. Under the Firm's internal country risk management approach, attribution of exposure to a specific country is based on the country where the largest proportion of the assets of the counterparty, issuer, obligor or guarantor are located or where the largest proportion of its revenue is derived, which may be different than the domicile (i.e. legal residence) or country of incorporation of the counterparty, issuer, obligor or guarantor. Country exposures are generally measured by considering the Firm's risk to an immediate default of the counterparty, issuer, obligor or guarantor, with zero recovery. Assumptions are sometimes required in determining the measurement and allocation of country exposure, particularly in the case of certain non-linear or index exposures. The use of different measurement approaches or assumptions could affect the amount of reported country exposure. During the fourth quarter of 2018, the Firm refined its country exposure measurement approach to exclude capital invested in local entities. With this change, country exposure more directly measures the Firm's risk to an immediate default of a counterparty, issuer, obligor or guarantor. The risk associated with capital invested in local entities will continue to be examined in tailored stress scenarios, depending on the vulnerabilities being tested. For more on the Firm's country risk stress testing, refer to page 133. Under the Firm's internal country risk measurement framework: • • • • • Lending exposures are measured at the total committed amount (funded and unfunded), net of the allowance for credit losses and eligible cash and marketable securities collateral received Deposits are measured as the cash balances placed with central and commercial banks Securities financing exposures are measured at their receivable balance, net of eligible collateral received Debt and equity securities are measured at the fair value of all positions, including both long and short positions Counterparty exposure on derivative receivables is measured at the derivative's fair value, net of the fair value of the eligible collateral received Fair value option elected liabilities – funding spread risk purchased or sold, net of the fair value of the recognized derivative receivable or payable. Credit derivatives protection purchased and sold in the Firm's market- making activities is measured on a net basis, as such activities often result in selling and purchasing protection related to the same underlying reference entity; this reflects the manner in which the Firm manages these exposures Some activities may create contingent or indirect exposure related to a country (for example, providing clearing services or secondary exposure to collateral on securities financing receivables). These exposures are managed in the normal course of business through the Firm's credit, market, and operational risk governance, rather than through Country Risk Management. The Firm's internal country risk reporting differs from the reporting provided under the FFIEC bank regulatory requirements. For further information on the FFIEC'S reporting methodology, refer to Cross-border outstandings on page 306 of the 2018 Form 10-K. 132 Stress testing Derivatives funding spread risk Description Non-USD LTD cross-currency basis The impact of changes in the maturity of various assets, liabilities or off-balance sheet instruments as interest rates change The Firm manages interest rate exposure related to its assets and liabilities on a consolidated, firmwide basis. Business units transfer their interest rate risk to Treasury and CIO through funds transfer pricing, which takes into account the elements of interest rate exposure that can be risk-managed in financial markets. These elements include asset and liability balances and contractual rates of interest, contractual principal payment schedules, expected prepayment experience, interest rate reset dates and maturities, rate indices used for repricing, and any interest rate ceilings or floors for adjustable rate products. All transfer-pricing assumptions are dynamically reviewed. The Firm generates a baseline for net interest income and certain interest rate-sensitive fees, and then conducts simulations of changes for interest rate-sensitive assets and liabilities denominated in U.S. dollars and other currencies ("non-U.S. dollar" currencies). This simulation primarily includes retained loans, deposits, deposits with banks, investment securities, long term debt and any related interest rate hedges, and excludes other positions in risk management VaR and other sensitivity-based measures as described on page 125. Earnings-at-risk scenarios estimate the potential change in this baseline, over the following 12 months utilizing multiple assumptions. These scenarios include a parallel shift involving changes to both short-term and long-term rates by an equal amount; a steeper yield curve involving holding short-term rates constant and increasing long-term rates or decreasing short-term rates and holding long-term rates constant; and a flatter yield curve involving holding short-term rates constant and decreasing long-term rates or increasing short-term rates and holding long-term rates constant. These scenarios consider the impact on exposures as a result of changes in interest rates from baseline rates, as well as pricing sensitivities of deposits, optionality and changes in product mix. The scenarios include forecasted balance sheet changes, as well as modeled prepayment and reinvestment behavior, but do not include assumptions about actions that could be taken by the Firm in response to any such instantaneous rate changes. Mortgage prepayment assumptions are based on the interest rates used in the scenarios compared with underlying contractual rates, the time since origination, and other factors which are updated periodically based on historical experience. The pricing sensitivity of deposits in the baseline and scenarios use assumed rates paid which may differ from actual rates paid due to timing lags and other factors. The Firm's earnings-at- risk scenarios are periodically evaluated and enhanced in response to changes in the composition of the Firm's balance sheet, changes in market conditions, improvements in the Firm's simulation and other factors. The Firm's U.S. dollar sensitivities are presented in the table below. December 31, (in billions) 2018 2017 Parallel shift: +100 bps shift in rates $ -100 bps shift in rates 0.9 $ (2.1) 1.7 (3.6) Steeper yield curve: +100 bps shift in long-term rates -100 bps shift in short-term rates Flatter yield curve: 0.5 0.7 (1.2) Differences in the amounts by which short-term and long- term market interest rates change (for example, changes in the slope of the yield curve) Differences in the amounts of assets, liabilities and off- balance sheet instruments that are repricing at the same time Differences in the timing among the maturity or repricing of assets, liabilities and off-balance sheet instruments • Other risk measures Stress testing Along with VaR, stress testing is an important tool used to assess risk. While VaR reflects the risk of loss due to adverse changes in markets using recent historical market behavior, stress testing reflects the risk of loss from hypothetical changes in the value of market risk sensitive positions applied simultaneously. Stress testing measures the Firm's vulnerability to losses under a range of stressed but possible economic and market scenarios. The results are used to understand the exposures responsible for those potential losses and are measured against limits. The Firm's stress framework covers Corporate and all lines of business with market risk sensitive positions. The framework is used to calculate multiple magnitudes of potential stress for both market rallies and market sell-offs, assuming significant changes in market factors such as credit spreads, equity prices, interest rates, currency rates and commodity prices, and combines them in multiple ways to capture an array of hypothetical economic and market scenarios. The Firm generates a number of scenarios that focus on tail events in specific asset classes and geographies, including how the event may impact multiple market factors simultaneously. Scenarios also incorporate specific idiosyncratic risks and stress basis risk between different products. The flexibility in the stress framework allows the Firm to construct new scenarios that can test the outcomes against possible future stress events. Stress testing results are reported on a regular basis to the respective LOBS, Corporate and the Firm's senior management. Stress scenarios are governed by an overall stress framework and are subject to the standards outlined in the Firm's policies related to model risk management. Significant changes to the framework are reviewed by the relevant LOB Risk Committees on an annual basis or as changing market conditions warrant and may be redefined to reflect current or expected market conditions. The Firm's stress testing framework is utilized in calculating the Firm's CCAR and other stress test results, which are reported to the Board of Directors. In addition, stress testing results are incorporated into the Firm's Risk Appetite framework, and are reported quarterly to the DRPC. Profit and loss drawdowns Profit and loss drawdowns are used to highlight trading losses above certain levels of risk tolerance. Profit and loss drawdowns are defined as the decline in net profit and loss since the year-to-date peak revenue level. (2.2) Earnings-at-risk The effect of interest rate exposure on the Firm's reported net income is also important as interest rate risk represents one of the Firm's significant market risks. Interest rate risk arises not only from trading activities but also from the Firm's traditional banking activities, which include extension of loans and credit facilities, taking deposits and issuing debt. The Firm evaluates its structural interest rate risk exposure through earnings-at-risk, which measures the extent to which changes in interest rates will affect the Firm's net interest income and interest rate-sensitive fees. For a summary by line of business and Corporate, identifying positions included in earnings-at-risk, refer to the table on page 125. The CTC Risk Committee establishes the Firm's structural interest rate risk policy and related limits, which are subject to approval by the DRPC. Treasury and CIO, working in partnership with the lines of business, calculates the Firm's structural interest rate risk profile and reviews it with senior management, including the CTC Risk Committee. In addition, oversight of structural interest rate risk is managed through a dedicated risk function reporting to the CTC CRO. This risk function is responsible for providing independent oversight and governance around assumptions and establishing and monitoring limits for structural interest rate risk. The Firm manages structural interest rate risk generally through its investment securities portfolio and interest rate derivatives. JPMorgan Chase & Co./2018 Form 10-K 129 Management's discussion and analysis Structural interest rate risk can occur due to a variety of factors, including: • • • The VaR and sensitivity measures illustrate the economic sensitivity of the Firm's Consolidated balance sheets to changes in market variables. +100 bps shift in short-term rates -100 bps shift in long-term rates 0.4 1.0 Year ended December 31, Gain/(loss) (in millions) Activity Investment activities (a) Investment management activities Other investments 10.1 Consists of seed capital and related hedges; and fund co-investments Consists of privately held equity and other investments held at fair value The Firm quantifies the market risk of certain investment and funding activities by assessing the potential impact on net revenue and OCI due to changes in relevant market variables. For additional information on the positions captured in other sensitivity-based measures, refer to the table Predominant business activities that give rise to market risk on page 125. The table below represents the potential impact to net revenue or OCI for market risk sensitive instruments that are not included in VaR or earnings-at-risk. Where appropriate, instruments used for hedging purposes are reported along with the positions being hedged. The sensitivities disclosed in the table below may not be representative of the actual gain or loss that would have been realized at December 31, 2018 and 2017, as the movement in market parameters across maturities may vary and are not intended to imply management's expectation of future deterioration in these sensitivities. Sensitivity measure 2017 10% decline in market value $ (102) $ (110) 10% decline in market value (218) (338) Funding activities 2018 Non-USD LTD hedges foreign currency ("FX") exposure portfolio and non-U.S. dollar-denominated debt issuance. Treasury and CIO, working in partnership with the lines of business, primarily manage these risks on behalf of the Firm. Treasury and CIO may hedge certain of these risks using derivatives within risk limits governed by the CTC Risk Committee. Non-U.S. dollar FX risk is the risk that changes in foreign exchange rates affect the value of the Firm's assets or liabilities or future results. The Firm has structural non-U.S. dollar FX exposures arising from capital investments, forecasted expense and revenue, the investment securities (0.9) (1.4) The Firm's sensitivity to rates is largely a result of assets repricing at a faster pace than deposits. The Firm's net U.S. dollar sensitivities as of December 31, 2018 decreased when compared to December 31, 2017 primarily as a result of updating the Firm's baseline to reflect higher interest rates. As higher interest rates are now reflected in the Firm's baselines, sensitivities to changes in rates are expected to be less significant. The Firm's non-U.S. dollar sensitivities are presented in the table below. December 31, (in billions) Parallel shift: +100 bps shift in rates Flatter yield curve: +100 bps shift in short-term rates Other sensitivity-based measures 2018 0.5 $ 0.5 0.5 0.5 The results of the non-U.S. dollar interest rate scenario involving a steeper yield curve with long-term rates rising by 100 basis points and short-term rates staying at current levels were not material to the Firm's earnings-at-risk at December 31, 2018 and 2017. 130 JPMorgan Chase & Co./2018 Form 10-K Non-U.S. dollar foreign exchange risk 2017 2.6 0.6 44.9 The lines of business and Corporate are responsible for applying the ORMF in order to manage the operational risk that arises from their activities. The Control Management organization, which consists of control managers within each line of business and Corporate, is responsible for the day-to-day execution of the ORMF. Line of business and Corporate control committees are responsible for reviewing data that indicates the quality and stability of processes, addressing key operational risk issues, focusing on processes with control concerns, and overseeing control remediation. These committees escalate operational risk issues to the FCC, as appropriate. For additional information on the FCC, refer to Enterprise-wide Risk Management on pages 79-140. The Firmwide Risk Executive for Operational Risk Management ("ORM”), a direct report to the CRO, is responsible for defining the ORMF and establishing minimum standards for its execution. Operational Risk Officers report to both the line of business CROs and to the Firmwide Risk Executive for ORM, and are independent of the respective businesses or corporate functions they oversee. The Firm's Operational Risk Management Policy is approved by the DRPC. This policy establishes the Operational Risk Management Framework for the Firm. Operational Risk identification and assessment The Firm utilizes a structured risk and control self- assessment process which is executed by the lines of business and Corporate in accordance with the minimum standards established by ORM, to identify, assess, mitigate and manage its operational risk. As part of this process, lines of business and Corporate identify key operational risks inherent in their activities, address gaps or deficiencies identified, and define actions to reduce residual risk. Action plans are developed for identified control issues and lines of business and Corporate are held accountable for tracking and resolving issues in a timely manner. Operational Risk Officers independently challenge the execution of the self-assessment and evaluate the appropriateness of the residual risk results. In addition to the self-assessment process, the Firm tracks and monitors events that have led to or could lead to actual operational risk losses, including litigation-related events. Responsible lines of business and Corporate analyze their losses to evaluate the effectiveness of their control environment to assess where controls have failed, and to determine where targeted remediation efforts may be required. ORM provides oversight of these activities and may also perform independent assessments of significant operational risk events and areas of concentrated or emerging risk. Operational Risk Measurement In addition to the level of actual operational risk losses, operational risk measurement includes operational risk- based capital and operational risk loss projections under both baseline and stressed conditions. The primary component of the operational risk capital estimate is the Loss Distribution Approach (“LDA”) statistical model, which simulates the frequency and severity of future operational risk loss projections based on historical data. The LDA model is used to estimate an aggregate operational risk loss over a one-year time horizon, at a 99.9% confidence level. The LDA model incorporates actual internal operational risk losses in the quarter following the period in which those losses were realized, and the calculation generally continues to reflect such losses even after the issues or business activities giving rise to the losses have been remediated or reduced. As required under the Basel III capital framework, the Firm's operational risk-based capital methodology, which uses the Advanced Measurement Approach ("AMA”), incorporates internal and external losses as well as management's view of tail risk captured through operational risk scenario analysis, and evaluation of key business environment and internal control metrics. The Firm does not reflect the impact of insurance in its AMA estimate of operational risk capital. 134 JPMorgan Chase & Co./2018 Form 10-K The Firm considers the impact of stressed economic conditions on operational risk losses and develops a forward looking view of material operational risk events that may occur in a stressed environment. The Firm's operational risk stress testing framework is utilized in calculating results for the Firm's CCAR and other stress testing processes. For information related to operational risk RWA, CCAR or ICAAP, refer to Capital Risk Management section, pages 85-94. Operational Risk Monitoring and reporting ORM has established standards for consistent operational risk monitoring and reporting. Operational risk reports are produced on a firmwide basis as well as by line of business and Corporate. Reporting includes the evaluation of key risk indicators against established thresholds as well as the assessment of different types of operational risk against stated risk appetite. The standards reinforce escalation protocols to senior management and to the Board of Directors. Subcategories and examples of operational risks Operational risk can manifest itself in various ways. Operational risk subcategories such as Compliance risk, Conduct risk, Legal risk and Estimations and Model risk, as well as other operational risks, can lead to losses which are captured through the Firm's operational risk measurement processes. For more information on Compliance risk, Conduct risk, Legal risk and Estimations and Model risk, refer to pages 137, 138, 139 and 140, respectively. Details on other select examples of operational risks are provided below. Cybersecurity risk Governance Cybersecurity risk is an important, continuous and evolving focus for the Firm. The Firm devotes significant resources to protecting and continuing to improve the security of the Firm's computer systems, software, networks and other technology assets. The Firm's security efforts are designed to protect against, among other things, cybersecurity attacks by unauthorized parties attempting to obtain access to confidential information, destroy data, disrupt or degrade service, sabotage systems or cause other damage. The Firm continues to make significant investments in enhancing its cyberdefense capabilities and to strengthen its partnerships with the appropriate government and law enforcement agencies and other businesses in order to understand the full spectrum of cybersecurity risks in the operating environment, enhance defenses and improve resiliency against cybersecurity threats. The Firm actively participates in discussions of cybersecurity risks with law enforcement, government officials, peer and industry groups, and has significantly increased efforts to educate employees and certain clients on the topic. To monitor and control operational risk, the Firm has an Operational Risk Management Framework ("ORMF") which is designed to enable the Firm to maintain a sound and well-controlled operational environment. The ORMF has four main components: Governance, Operational Risk Identification and Assessment, Operational Risk Measurement, and Operational Risk Monitoring and Reporting. Operational risk is the risk associated with inadequate or failed internal processes, people and systems, or from external events and includes compliance risk, conduct risk, legal risk, and estimations and model risk. Operational risk is inherent in the Firm's activities and can manifest itself in various ways, including fraudulent acts, business interruptions, cybersecurity attacks, inappropriate employee behavior, failure to comply with applicable laws and regulations or failure of vendors to perform in accordance with their agreements. These events could result in financial losses, litigation and regulatory fines, as well as other damages to the Firm. The goal is to keep operational risk at appropriate levels in light of the Firm's financial position, the characteristics of its businesses, and the markets and regulatory environments in which it operates. 3.8 1.3 - 5.1 6.8 Malaysia 1.8 1.1 1.4 4.3 3.0 (a) Country exposures presented in the table reflect 87% and 86% of total firmwide non-U.S. exposure, where exposure is attributed to a specific country, for the periods ending December 31, 2018 and 2017, respectively. (b) Lending and deposits includes loans and accrued interest receivable (net of eligible collateral and the allowance for loan losses), deposits with banks (including central banks), acceptances, other monetary assets, issued letters of credit net of participations, and unused commitments to extend credit. Excludes intra-day and operating exposures, such as those from settlement and clearing activities. (c) Includes market-making inventory, AFS securities, and counterparty exposure on derivative and securities financings net of eligible collateral and hedging. (d) Includes single reference entity ("single-name"), index and other multiple reference entity transactions for which one or more of the underlying reference entities is in a country listed in the above table. (e) Predominantly includes physical commodity inventory. (f) The country rankings presented in the table as of December 31, 2017, are based on the country rankings of the corresponding exposures at December 31, 2018, not actual rankings of such exposures at December 31, 2017. JPMorgan Chase & Co./2018 Form 10-K 133 Management's discussion and analysis OPERATIONAL RISK MANAGEMENT Operational Risk Management Framework Third parties with which the Firm does business or that facilitate the Firm's business activities (e.g., vendors, exchanges, clearing houses, central depositories, and financial intermediaries) could also be sources of JPMorgan Chase & Co./2018 Form 10-K cybersecurity risk to the Firm. Third party cybersecurity incidents such as system breakdowns or failures, misconduct by the employees of such parties, or cyberattacks could affect their ability to deliver a product or service to the Firm or result in lost or compromised information of the Firm or its clients. Clients can also be sources of cybersecurity risk to the Firm, particularly when their activities and systems are beyond the Firm's own security and control systems. As a result, the Firm engages in regular and ongoing discussions with certain vendors and clients regarding cybersecurity risks and opportunities to improve security. However, where cybersecurity incidents are due to client failure to maintain the security of their own systems and processes, clients will generally be responsible for losses incurred. Compliance implements various practices designed to identify and mitigate compliance risk by establishing policies and standards, testing, monitoring, training and providing guidance. Governance and oversight Compliance is led by the Firms' CCO who reports to the Firm's CRO. The Firm maintains oversight and coordination of its Compliance Risk Management practices through the Firm's CCO, lines of business CCOs and regional CCOS to implement the Compliance program globally across the lines of business and regions. The Firm's CCO is a member of the FCC and the FRC. The Firm's CCO also provides regular updates to the Audit Committee and DRPC. In addition, certain Special Purpose Committees of the Board have been established to oversee the Firm's compliance with regulatory Consent Orders. The Firm has a Code of Conduct (the “Code”). Each employee is given annual training on the Code and is required annually to affirm his or her compliance with the Code. All new hires must complete Code training shortly after their start date with the Firm. The Code sets forth the Firm's expectation that employees will conduct themselves with integrity at all times and provides the principles that govern employee conduct with clients, customers, shareholders and one another, as well as with the markets and communities in which the Firm does business. The Code requires employees to promptly report any known or suspected violation of the Code, any internal Firm policy, or any law or regulation applicable to the Firm's business. It also requires employees to report any illegal conduct, or conduct that violates the underlying principles of the Code, by any of the Firm's employees, customers, suppliers, contract workers, business partners, or agents. The Code prohibits retaliation against anyone who raises an issue or concern in good faith. Specified compliance officers are specially trained and designated as "code specialists" who act as a resource to employees on questions related to the Code. Employees can report any known or suspected violations of the Code through the Code Reporting Hotline by phone or the internet. The Hotline is anonymous, except in certain non-U.S. jurisdictions where laws prohibit anonymous reporting, and is available 24/7 globally, with translation services. It is maintained by an outside service provider. Annually, the Audit Committee receives a report on the Code of Conduct program, including an update on the employee completion rate for Code of Conduct training and affirmation. JPMorgan Chase & Co./2018 Form 10-K 137 Management's discussion and analysis CONDUCT RISK MANAGEMENT Conduct risk, a subcategory of operational risk, is the risk that any action or inaction by an employee or employees could lead to unfair client or customer outcomes, impact the integrity of the markets in which the Firm operates, or compromise the Firm's reputation. Overview Each line of business and Corporate is accountable for identifying and managing its conduct risk to provide appropriate engagement, ownership and sustainability of a culture consistent with the Firm's How We Do Business Principles (the "Principles"). The Principles serve as a guide for how employees are expected to conduct themselves. With the Principles serving as a guide, the Firm's Code sets out the Firm's expectations for each employee and provides information and resources to help employees conduct business ethically and in compliance with the law everywhere the Firm operates. For further discussion of the Code, refer to Compliance Risk Management on page 137. Governance and oversight The Conduct Risk Program is governed by a Board-level approved Conduct Risk Governance Policy. The Conduct Risk Governance Policy establishes the framework for ownership, assessment, managing and escalating conduct risk in the Firm. The CRSC provides oversight of the Firm's conduct initiatives to develop a more holistic view of conduct risks and to connect key programs across the Firm in order to identify opportunities and emerging areas of focus. The CRSC may escalate systemic conduct risk issues to the FRC and as appropriate to the DRPC. The misconduct (actual or potential) of individuals involved in material risk and control issues are escalated to the HR Control Forum. Certain committees of the Board oversee conduct risk issues within the scope of their responsibilities. Conduct risk management encompasses various aspects of people management practices throughout the employee life cycle, including recruiting, onboarding, training and development, performance management, promotion and compensation processes. Each LOB, Treasury and CIO, and designated corporate function completes an assessment of conduct risk quarterly, reviews metrics and issues which may involve conduct risk, and provides business conduct training as appropriate. 138 JPMorgan Chase & Co./2018 Form 10-K Other Functions provide oversight of significant regulatory obligations that are specific to their respective areas of responsibility. These compliance risks relate to a wide variety of legal and regulatory obligations, depending on the line of business and the jurisdiction, and include those related to financial products and services, relationships and interactions with clients and customers, and employee activities. For example, compliance risks include those associated with anti-money laundering compliance, trading activities, market conduct, and complying with the rules and regulations related to the offering of products and services across jurisdictional borders, among others. Compliance risk is also inherent in the Firm's fiduciary activities, including the failure to exercise the applicable standard of care (such as the duties of loyalty or care), to act in the best interest of clients and customers or to treat clients and customers fairly. Each line of business and Corporate hold primary ownership of and accountability for managing compliance risk. The Firm's Compliance Organization ("Compliance"), which is independent of the lines of business, works closely with senior management to provide independent review, monitoring and oversight of business operations with a focus on compliance with the legal and regulatory obligations applicable to the delivery of the Firm's products and services to clients and customers. Overview To protect the confidentiality, integrity and availability of the Firm's infrastructure, resources and information, the Firm maintains a cybersecurity program to prevent, detect, and respond to cyberattacks. The Global Chief Information Officer, Chief Technology Control Officer, and Chief Information Security Officer ("CISO") update the Audit Committee of the Board of Directors at least annually on the Firm's Information Security Program, recommended changes, cybersecurity policies and practices, ongoing efforts to improve security, as well as its efforts regarding significant cybersecurity events. In addition, the Firm has a detailed cybersecurity incident response plan ("IRP") designed to enable the Firm to respond to attempted cybersecurity incidents, coordinate such responses with law enforcement and other government agencies, and notify clients and customers. Among other key focus areas, the IRP is designed to mitigate the risk of insider trading connected to a cybersecurity incident, and includes various escalation points in this regard including Compliance and the Legal Department. The Cybersecurity and Technology Control functions are responsible for governance and oversight of the Firm's Information Security Program. In partnership with the Firm's lines of business, the Cybersecurity and Technology Control organization identifies information security risk issues and champions programs for the technological protection of the Firm's information resources including applications, infrastructure as well as confidential and personal information related to the Firm's customers. The Cybersecurity and Technology Control organization comprises Governance and Control, Assessments, Assurance and Training, Cybersecurity Operations, business aligned control officers, Identity and Access Management, and resiliency functions that execute the Information Security Program. The Global Cybersecurity and Technology Control governance structure is designed to identify, escalate, and mitigate information security risks. This structure uses key governance forums to disseminate information and monitor technology efforts. These forums are established at multiple levels throughout the Firm and include representatives from each line of business and Corporate. 135 Management's discussion and analysis Reports containing overviews of key technology risks and efforts to enhance related controls are produced for these forums, and are reviewed by management at multiple levels including technology management, Firmwide management and the Operating Committee. The forums are used to escalate information security risks or other matters as appropriate to the FCC. IRM provides oversight of the activities which identify, assess, manage and mitigate cybersecurity risk. As integral participants in cybersecurity governance forums, the IRM organization actively monitors and oversees the Cybersecurity and Technology Control functions. The Firm's Security Awareness Program includes training that reinforces the Firm's Information Technology Risk and Security Management policies, standards and practices, as well as the expectation that employees comply with these policies. The Security Awareness Program engages personnel through training on how to identify potential cybersecurity risks and protect the Firm's resources and information. This training is mandatory for all employees globally on an annual basis, and it is supplemented by firmwide testing initiatives, including quarterly phishing tests. Finally, the Firm's Global Privacy Program requires all employees to take annual awareness training on data privacy. This privacy-focused training includes information about confidentiality and security, as well as responding to unauthorized access to or use of information. Business and technology resiliency risk Spain Business disruptions can occur due to forces beyond the Firm's control such as severe weather, power or telecommunications loss, flooding, transit strikes, terrorist threats or infectious disease. The safety of the Firm's employees and customers is of the highest priority. The Firm's global resiliency program is intended to enable the Firm to recover its critical business functions and supporting assets (i.e., staff, technology and facilities) in the event of a business interruption. The program includes corporate governance, awareness training, and testing of recovery strategies, as well as strategic and tactical initiatives to identify, assess, and manage business interruption and public safety risks. Payment fraud risk is the risk of external and internal parties unlawfully obtaining personal monetary benefit through misdirected or otherwise improper payment. Over the past year, the risk of payment fraud remained at a heightened level across the industry. The complexities of these incidents and the strategies used by perpetrators continue to evolve. A Payments Control Program including the LOBS and Corporate develop methods for managing the risk, implementing controls and providing employee and client education and awareness training. The Firm's monitoring of customer behavior is periodically evaluated and enhanced in an effort to detect and mitigate new strategies implemented by fraud perpetrators. The Firm's consumer and wholesale businesses collaborate closely to deploy risk mitigation controls across their businesses. Third-party outsourcing risk To identify and manage the operational risk inherent in its outsourcing activities, the Firm has a Third-Party Oversight ("TPO") framework to assist the lines of business and Corporate in selecting, documenting, onboarding, monitoring and managing their supplier relationships. The objective of the TPO framework is to hold third parties to the same high level of operational performance as is expected of the Firm's internal operations. The Corporate Third-Party Oversight group is responsible for Firmwide TPO training, monitoring, reporting and standards. Insurance One of the ways in which operational risk may be mitigated is through insurance maintained by the Firm. The Firm purchases insurance from commercial insurers and utilizes a wholly-owned captive insurer, Park Assurance Company, as needed to comply with local laws and regulations (e.g., workers compensation), as well as to serve other needs (e.g., property loss and public liability). Insurance may also be required by third parties with whom the Firm does business. The insurance purchased is reviewed and approved by senior management. 136 JPMorgan Chase & Co./2018 Form 10-K COMPLIANCE RISK MANAGEMENT Compliance risk, a subcategory of operational risk, is the risk of failure to comply with legal or regulatory obligations or codes of conduct and standards of self-regulatory organizations applicable to the business activities of the Firm. The strength and proficiency of the Firm's global resiliency program has played an integral role in maintaining the Firm's business operations during and after various events. Payment fraud risk 4.5 5.3 - 5.4 0.4 13.0 11.4 Switzerland 9.1 0.6 12.8 13.9 India 6.1 4.0 1.7 11.8 12.3 Luxembourg 10.5 0.5 - 7.2 Australia 14.9 14.3 25.4 3.3 0.4 29.1 30.8 China 9.5 7.1 2.7 11.0 19.3 France 10.8 6.5 17.9 19.4 Canada 10.8 3.4 0.1 16.3 40.7 9.5 4.2 0.4 0.4 5.8 8.0 Mexico 3.7 1.8 - 5.5 5.2 Hong Kong 2.4 1.1 1.9 5.4 4.2 Saudi Arabia 4.7 0.6 5.0 Netherlands 6.7 6.4 3.2 0.2 7.6 6.8 Brazil 4.4 2.9 - 7.3 South Korea 4.6 3.9 1.4 1.5 6.8 6.3 Italy 2.4 3.8 0.2 Singapore 3.1 December 31, 2018 LEGAL RISK MANAGEMENT 144 JPMorgan Chase & Co./2018 Form 10-K FASB Standards Adopted during 2018 (continued) Summary of guidance Standard Definition of a business . Issued January 2017 Presentation of net For further information, refer to Note 1. periodic pension periodic postretirement benefit cost Issued March 2017 Premium amortization on purchased callable debt securities Issued March 2017 Hedge accounting Issued August cost and net 2017 • • certain contract costs, including whether they may be offset against revenue in the Consolidated statements of income, and requires additional disclosures about revenue and contract costs. Requires that certain equity instruments be measured at fair value, with changes in fair value recognized in earnings. Provides a measurement alternative for equity securities without readily determinable fair values to be measured at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer. Any such price changes are reflected in earnings beginning in the period of adoption. Provides targeted amendments to the classification of certain cash flows, including the treatment of settlement payments for zero coupon debt instruments and distributions received from equity method investments. Requires restricted cash to be combined with unrestricted cash when reconciling the beginning and ending cash balances on the Consolidated statements of cash flows. Requires additional disclosures to supplement the Consolidated statements of cash flows. Adopted January 1, 2018 Effects on financial statements • Adopted January 1, 2018. For further information, refer to Note 1. • Adopted January 1, 2018. ⚫ For further information, refer to Note 1. . Adopted January 1, 2018. • The adoption of the guidance had no material impact as the Firm was either in compliance with the amendments or the amounts to which it was applied were immaterial. • Narrows the definition of a business and clarifies that, to be considered a business, substantially all of the fair value of the gross assets acquired (or disposed of) may not be concentrated in a single identifiable asset or a group of similar assets. Assets measured at fair value • Aligns the accounting with the economics of the risk management activities. Expands the ability for certain hedges of interest rate risk to qualify for hedge accounting. Allows recognition of ineffectiveness in cash flow hedges and net investment hedges in OCI. • Permits an election at adoption to securities classified as held-to- maturity to available-for-sale. Simplifies hedge documentation requirements. Reclassification of . Permits reclassification of the certain tax effects from AOCI Issued February 2018 income tax effects of the TCJA on items within AOCI to retained earnings so that the tax effects of items within AOCI reflect the appropriate tax rate. transfer certain investment • For further information, refer to Note 1. • • Requires the service cost component of net periodic pension and postretirement benefit cost to be reported separately in the Consolidated statements of income from the other cost components. Effects on financial statements . Adopted January 1, 2018. The adoption of the guidance had no impact because it is applied prospectively. Subsequent to adoption, fewer transactions will be treated as acquisitions or dispositions of a business. • Adopted January 1, 2018. • For further information, refer to Note 1. • Requires amortization of • Adopted January 1, 2018. premiums to the earliest call date on certain debt securities. . For further information, refer to Note 1. • • Adopted January 1, 2018. Changes the accounting for • control of a good or service in the amount of consideration expected to be received. Requires that revenue from Total assets measured at fair value on a recurring basis 680.6 17.2 Total assets measured at fair value on a nonrecurring basis 1.4 Total assets measured at fair value $ 682.0 $ 1.0 1.1 18.3 $ 2,622.5 Level 3 assets as a percentage of total Firm assets(a) Level 3 assets as a percentage of total Firm assets at fair value(a) 0.7% 2.7% (a) For purposes of the table above, the derivative receivables total reflects the impact of netting adjustments; however, the $5.8 billion of derivative receivables classified as level 3 does not reflect the netting adjustment as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. Valuation Details of the Firm's processes for determining fair value are set out in Note 2. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the valuation hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. Total Firm assets In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation technique to use. Second, the lack of observability of certain significant inputs requires management to assess all relevant empirical data in deriving valuation inputs including, for example, transaction details, yield curves, interest rates, prepayment rates, default rates, volatilities, correlations, equity or debt prices, valuations of comparable instruments, foreign exchange rates and credit curves. For further discussion of the valuation of level 3 instruments, including unobservable inputs used, refer to Note 2. 27.2 The following table includes the Firm's assets measured at fair value and the portion of such assets that are classified within level 3 of the valuation hierarchy. For further (in billions, except ratios) Total level 3 assets Total assets at fair value Trading debt and equity instruments $ 359.5 $ 4.2 Derivative receivables (a) Other 54.2 413.7 5.8 10.0 AFS securities 230.4 Loans 3.2 0.1 MSRS 6.1 Trading assets For instruments classified in levels 2 and 3, management judgment must be applied to assess the appropriate level of valuation adjustments to reflect counterparty credit quality, 142 the Firm's creditworthiness, market funding rates, liquidity considerations, unobservable parameters, and for portfolios that meet specified criteria, the size of the net open risk position. The judgments made are typically affected by the type of product and its specific contractual terms, and the level of liquidity for the product or within the market as a whole. For a further discussion of valuation adjustments applied by the Firm, refer to Note 2. Imprecision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. contracts with customers Issued May 2014 Recognition and measurement of financial assets and financial liabilities Issued January 2016 Classification of revenue from certain cash receipts and cash payments in the statement of cash flows Treatment of restricted cash on the statement of cash flows Issued November 2016 Summary of guidance • . . • • Issued August 2016 recognition - Revenue Standard The Firm uses various methodologies and assumptions in the determination of fair value. The use of methodologies or assumptions different than those used by the Firm could result in a different estimate of fair value at the reporting date. For a detailed discussion of the Firm's valuation process and hierarchy, and its determination of fair value for individual financial instruments, refer to Note 2. Goodwill impairment Under U.S. GAAP, goodwill must be allocated to reporting units and tested for impairment at least annually. The Firm's process and methodology used to conduct goodwill impairment testing is described in Note 15. Management applies significant judgment when testing goodwill for impairment. The goodwill associated with each business combination is allocated to the related reporting units for goodwill impairment testing. For the year ended December 31, 2018, the Firm reviewed current economic conditions, business performance, estimated market cost of equity, and projections of business performance for all its businesses. Based upon such reviews, the Firm concluded that the goodwill allocated to its reporting units was not impaired as of December 31, 2018. The fair values of these reporting units exceeded their carrying values by approximately 20% or higher and did not indicate a significant risk of goodwill impairment based on current projections and valuations. The projections for all of the Firm's reporting units are consistent with management's current short-term business outlook assumptions, and in the longer term, incorporate a set of macroeconomic assumptions and the Firm's best estimates of long-term growth and returns on equity of its businesses. Where possible, the Firm uses third-party and peer data to benchmark its assumptions and estimates. Declines in business performance, increases in credit losses, increases in capital requirements, as well as deterioration in economic or market conditions, adverse regulatory or legislative changes or increases in the estimated market cost of equity, could cause the estimated fair values of the Firm's reporting units or their associated goodwill to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. For additional information on goodwill, refer to Note 15. JPMorgan Chase & Co./2018 Form 10-K Credit card rewards liability JPMorgan Chase offers credit cards with various rewards programs which allow cardholders to earn rewards points based on their account activity and the terms and conditions of the rewards program. Generally, there are no limits on the points that an eligible cardholder can earn, nor do they expire, and these points can be redeemed for a variety of rewards, including cash (predominantly in the form of account credits), gift cards and travel. The Firm maintains a rewards liability which represents the estimated cost of rewards points earned and expected to be redeemed by cardholders. The rewards liability is sensitive to various assumptions, including cost per point and redemption rates for each of the various rewards programs, which are evaluated periodically. The liability is accrued as the cardholder earns the benefit and is reduced when the cardholder redeems points. This liability was $5.8 billion and $4.9 billion at December 31, 2018 and 2017, respectively, and is recorded in accounts payable and other liabilities on the Consolidated balance sheets. Income taxes JPMorgan Chase is subject to the income tax laws of the various jurisdictions in which it operates, including U.S. federal, state and local, and non-U.S. jurisdictions. These laws are often complex and may be subject to different interpretations. To determine the financial statement impact of accounting for income taxes, including the provision for income tax expense and unrecognized tax benefits, JPMorgan Chase must make assumptions and judgments about how to interpret and apply these complex tax laws to numerous transactions and business events, as well as make judgments regarding the timing of when certain items may affect taxable income in the U.S. and non-U.S. tax jurisdictions. JPMorgan Chase's interpretations of tax laws around the world are subject to review and examination by the various taxing authorities in the jurisdictions where the Firm operates, and disputes may occur regarding its view on a tax position. These disputes over interpretations with the various taxing authorities may be settled by audit, administrative appeals or adjudication in the court systems of the tax jurisdictions in which the Firm operates. JPMorgan Chase regularly reviews whether it may be assessed additional income taxes as a result of the resolution of these matters, and the Firm records additional reserves as appropriate. In addition, the Firm may revise its estimate of income taxes due to changes in income tax laws, legal interpretations, and business strategies. It is possible that revisions in the Firm's estimate of income taxes may materially affect the Firm's results of operations in any reporting period. The Firm's provision for income taxes is composed of current and deferred taxes. Deferred taxes arise from differences between assets and liabilities measured for financial reporting versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. The Firm has also recognized deferred tax assets in connection with certain tax attributes, including NOLS. The Firm performs regular reviews to ascertain whether its deferred tax assets are realizable. These reviews include JPMorgan Chase & Co./2018 Form 10-K management's estimates and assumptions regarding future taxable income, which also incorporates various tax planning strategies, including strategies that may be available to utilize NOLS before they expire. In connection with these reviews, if it is determined that a deferred tax asset is not realizable, a valuation allowance is established. The valuation allowance may be reversed in a subsequent reporting period if the Firm determines that, based on revised estimates of future taxable income or changes in tax planning strategies, it is more likely than not that all or part of the deferred tax asset will become realizable. As of December 31, 2018, management has determined it is more likely than not that the Firm will realize its deferred tax assets, net of the existing valuation allowance. Prior to December 31, 2017, U.S. federal income taxes had not been provided on the undistributed earnings of certain non-U.S. subsidiaries, to the extent that such earnings had been reinvested abroad for an indefinite period of time. The Firm is no longer maintaining the indefinite reinvestment assertion on the undistributed earnings of those non-U.S. subsidiaries in light of the enactment of the TCJA. The U.S. federal and state and local income taxes associated with the undistributed and previously untaxed earnings of those non-U.S. subsidiaries was included in the deemed repatriation charge recorded as of December 31, 2017. The Firm will recognize any taxes it may incur on global intangible low tax income as income tax expense in the period in which the tax is incurred. The Firm adjusts its unrecognized tax benefits as necessary when additional information becomes available. Uncertain tax positions that meet the more-likely-than-not recognition threshold are measured to determine the amount of benefit to recognize. An uncertain tax position is measured at the largest amount of benefit that management believes is more likely than not to be realized upon settlement. It is possible that the reassessment of JPMorgan Chase's unrecognized tax benefits may have a material impact on its effective income tax rate in the period in which the reassessment occurs. The income tax expense for the current year includes a change in estimate recorded under SEC Staff Accounting Bulletin No. 118 (SAB 118) resulting from the enactment of the TCJA. The accounting under SAB 118 is complete. For additional information on income taxes, refer to Note 24. Litigation reserves For a description of the significant estimates and judgments associated with establishing litigation reserves, refer to Note 29. 143 Management's discussion and analysis ACCOUNTING AND REPORTING DEVELOPMENTS Financial Accounting Standards Board ("FASB") Standards Adopted during 2018 contracts with customers be recognized upon transfer of Adopted January 1, 2018. For further information, refer to Note 1. JPMorgan Chase & Co./2018 Form 10-K Chairman and Chief Executive Officer Maull Marianne Lake Executive Vice President and Chief Financial Officer 148 February 26, 2019 JPMorgan Chase & Co./2018 Form 10-K loans, where the carrying value is based on the fair value of the underlying collateral. Management's discussion and analysis спие 141 JPMorgan Chase carries a portion of its assets and liabilities at fair value. The majority of such assets and liabilities are measured at fair value on a recurring basis, including, derivatives and structured note products. Certain assets and liabilities are measured at fair value on a nonrecurring basis, including certain mortgage, home equity and other Fair value It is difficult to estimate how potential changes in specific factors might affect the overall allowance for credit losses because management considers a variety of factors and inputs in estimating the allowance for credit losses. Changes in these factors and inputs may not occur at the same rate and may not be consistent across all geographies or product types, and changes in factors may be directionally inconsistent, such that improvement in one factor may offset deterioration in other factors. In addition, it is difficult to predict how changes in specific economic conditions or assumptions could affect borrower behavior or other factors considered by management in estimating the allowance for credit losses. Given the process the Firm follows and the judgments made in evaluating the risk factors related to its loss estimates, management believes that its current estimate of the allowance for credit losses is appropriate. The purpose of these sensitivity analyses is to provide an indication of the isolated impacts of hypothetical alternative assumptions on modeled loss estimates. The changes in the inputs presented above are not intended to imply management's expectation of future deterioration of those risk factors. In addition, these analyses are not intended to estimate changes in the overall allowance for loan losses, which would also be influenced by the judgment management applies to the modeled loss estimates to reflect the uncertainty and imprecision of these modeled loss estimates based on then-current circumstances and conditions. A 100 basis point increase in estimated loss given default ("LGD") for the Firm's entire wholesale loan portfolio could imply an increase in the Firm's modeled credit loss estimates of approximately $175 million. An increase in probability of default ("PD") factors consistent with a one-notch downgrade in the Firm's internal risk ratings for its entire wholesale loan portfolio could imply an increase in the Firm's modeled credit loss estimates of approximately $1.6 billion. For credit card loans, a 100 basis point increase in unemployment rates from current levels could imply an increase to modeled annual credit loss estimates of approximately $875 million. of approximately $50 million for residential real estate loans, excluding PCI loans. an increase to modeled annual credit loss estimates JPMorgan Chase & Co./2018 Form 10-K an increase to modeled credit loss estimates of approximately $425 million for PCI loans. Jamie Durin The effectiveness of the Firm's internal control over financial reporting as of December 31, 2018, has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears herein. Changes in the credit quality of the Firm's customers and counterparties; Adequacy of the Firm's risk management framework, disclosure controls and procedures and internal control over financial reporting; Adverse judicial or regulatory proceedings; Changes in applicable accounting policies, including the introduction of new accounting standards; Ability of the Firm to determine accurate values of certain assets and liabilities; Occurrence of natural or man-made disasters or calamities or conflicts and the Firm's ability to deal effectively with disruptions caused by the foregoing; • Ability of the Firm to maintain the security of its financial, accounting, technology, data processing and other operational systems and facilities; Ability of the Firm to withstand disruptions that may be caused by any failure of its operational systems or those of third parties; Ability of the Firm to effectively defend itself against cyberattacks and other attempts by unauthorized parties to access information of the Firm or its customers or to disrupt the Firm's systems; and James Dimon The other risks and uncertainties detailed in Part I, Item 1A: Risk Factors in the Firm's 2018 Form 10-K. Any forward-looking statements made by or on behalf of the Firm speak only as of the date they are made, and JPMorgan Chase does not undertake to update forward- looking statements. The reader should, however, consult any further disclosures of a forward-looking nature the Firm may make in any subsequent Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, or Current Reports on Form 8-K. Technology changes instituted by the Firm, its counterparties or competitors; JPMorgan Chase & Co./2018 Form 10-K 147 Management's report on internal control over financial reporting Management of JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is a process designed by, or under the supervision of, the Firm's principal executive and principal financial officers, or persons performing similar functions, and effected by JPMorgan Chase's Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America. JPMorgan Chase's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records, that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the Firm's assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the Firm are being made only in accordance with authorizations of JPMorgan Chase's management and directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Firm's assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management has completed an assessment of the effectiveness of the Firm's internal control over financial reporting as of December 31, 2018. In making the assessment, management used the "Internal Control - Integrated Framework" ("COSO 2013") promulgated by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO”). Based upon the assessment performed, management concluded that as of December 31, 2018, JPMorgan Chase's internal control over financial reporting was effective based upon the COSO 2013 framework. Additionally, based upon management's assessment, the Firm determined that there were no material weaknesses in its internal control over financial reporting as of December 31, 2018. • ° ° A combined 5% decline in housing prices and a 100 basis point increase in unemployment rates from current levels could imply: Governance and oversight Legal selects, engages and manages outside counsel for the Firm on all matters in which outside counsel is engaged. In addition, Legal advises the Firm's Conflicts Office which reviews the Firm's wholesale transactions that may have the potential to create conflicts of interest for the Firm. providing legal advice to the LOBs and Corporate, in alignment with the lines of defense described under Enterprise-wide Risk Management. advising on advocacy in connection with contemplated and proposed laws, rules and regulations, and interpreting existing laws, rules and regulations, and advising on changes thereto managing dispute resolution advising on offering and marketing documents and new business initiatives advising on products and services, including contract negotiation and documentation enforcement matters, including internal reviews and investigations related to such matters The Firm's General Counsel reports to the CEO and is a member of the Operating Committee, the Firmwide Risk Committee and the Firmwide Control Committee. The General Counsel's leadership team includes a General Counsel for each line of business, the heads of the Litigation and Corporate & Regulatory practices, as well as the Firm's Corporate Secretary. Each region (e.g., Latin America, Asia Pacific) has a General Counsel who is responsible for managing legal risk across all lines of business and functions in the region. managing actual and potential litigation and • • • • • • The global Legal function (“Legal”) provides legal services and advice to the Firm. Legal is responsible for managing the Firm's exposure to Legal risk by: Overview Legal risk, a subcategory of operational risk, is the risk of loss primarily caused by the actual or alleged failure to meet legal obligations that arise from the rule of law in jurisdictions in which the Firm operates, agreements with clients and customers, and products and services offered by the Firm. • The Firm's General Counsel and other members of Legal report on significant legal matters at each meeting of the Firm's Board of Directors, at least quarterly to the Audit Committee, and periodically to the DRPC. Legal serves on and advises various committees (including new business initiative and reputation risk committees) and advises the Firm's businesses to protect the Firm's reputation beyond any particular legal requirements. JPMorgan Chase & Co./2018 Form 10-K • • To illustrate the potential magnitude of certain alternate judgments, the Firm estimates that changes in the following inputs would have the following effects on the Firm's modeled credit loss estimates as of December 31, 2018, without consideration of any offsetting or correlated effects of other inputs in the Firm's allowance for loan losses: The Firm's allowance for credit losses is sensitive to numerous factors, which may differ depending on the portfolio. Changes in economic conditions or in the Firm's assumptions and estimates could affect its estimate of probable credit losses inherent in the portfolio at the balance sheet date. The Firm uses its best judgment to assess these economic conditions and loss data in estimating the allowance for credit losses and these estimates are subject to periodic refinement based on changes to underlying external or Firm-specific historical data. Refer to Note 13 for further discussion. Allowance for credit losses sensitivity The allowance for credit losses includes a formula-based component, an asset-specific component, and a component related to PCI loans. The determination of each of these components involves significant judgment on a number of matters. For further information on these components, areas of judgment and methodologies used in establishing the Firm's allowance for credit losses, refer to Allowance for credit losses on pages 120-122 and Note 13. JPMorgan Chase's allowance for credit losses covers the retained consumer and wholesale loan portfolios, as well as the Firm's wholesale and certain consumer lending-related commitments. The allowance for loan losses is intended to adjust the carrying value of the Firm's loan assets to reflect probable credit losses inherent in the loan portfolio as of the balance sheet date. Similarly, the allowance for lending- related commitments is established to cover probable credit losses inherent in the lending-related commitments portfolio as of the balance sheet date. Allowance for credit losses JPMorgan Chase's accounting policies and use of estimates are integral to understanding its reported results. The Firm's most complex accounting estimates require management's judgment to ascertain the appropriate carrying value of assets and liabilities. The Firm has established policies and control procedures intended to ensure that estimation methods, including any judgments made as part of such methods, are well-controlled, independently reviewed and applied consistently from period to period. The methods used and judgments made reflect, among other factors, the nature of the assets or liabilities and the related business and risk management strategies, which may vary across the Firm's businesses and portfolios. In addition, the policies and procedures are intended to ensure that the process for changing methodologies occurs in an appropriate manner. The Firm believes its estimates for determining the carrying value of its assets and liabilities are appropriate. The following is a brief description of the Firm's critical accounting estimates involving significant judgments. CRITICAL ACCOUNTING ESTIMATES USED BY THE FIRM JPMorgan Chase & Co./2018 Form 10-K 140 For a summary of model-based valuations and other valuation techniques, refer to Critical Accounting Estimates Used by the Firm on pages 141-143 and Note 2. Under the Firm's Estimations and Model Risk Management Policy, the Model Risk function reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances, the head of the Model Risk function may grant exceptions to the Firm's policy to allow a model to be used prior to review or approval. The Model Risk function may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. Models are tiered based on an internal standard according to their complexity, the exposure associated with the model and the Firm's reliance on the model. This tiering is subject to the approval of the Model Risk function. In its review of a model, the Model Risk function considers whether the model is suitable for the specific purposes for which it will be used. The factors considered in reviewing a model include whether the model accurately reflects the characteristics of the product and its significant risks, the selection and reliability of model inputs, consistency with models for similar products, the appropriateness of any model-related adjustments, and sensitivity to input parameters and assumptions that cannot be observed from the market. When reviewing a model, the Model Risk function analyzes and challenges the model methodology and the reasonableness of model assumptions and may perform or require additional testing, including back-testing of model outcomes. Model reviews are approved by the appropriate level of management within the Model Risk function based on the relevant model tier. Model risks are owned by the users of the models within the Firm based on the specific purposes of such models. Users and developers of models are responsible for developing, implementing and testing their models, as well as referring models to the Model Risk function for review and approval. Once models have been approved, model users and developers are responsible for maintaining a robust operating environment, and must monitor and evaluate the performance of the models on an ongoing basis. Model users and developers may seek to enhance models in response to changes in the portfolios and in product and market developments, as well as to capture improvements in available modeling techniques and systems capabilities. The governance of analytical and judgment-based estimations within MRGR's scope follows a consistent approach to the approach used for models, which is described in detail below. Estimations and Model risk, a subcategory of operational risk, is the potential for adverse consequences from decisions based on incorrect or misused estimation outputs. The Firm uses models and other analytical and judgment- based estimations across various businesses and functions. The estimation methods are of varying levels of sophistication and are used for many purposes, such as the valuation of positions and measurement of risk, assessing regulatory capital requirements, conducting stress testing, and making business decisions. A dedicated independent function, Model Risk Governance and Review ("MRGR”), defines and governs the Firm's model risk management policies and certain analytical and judgment-based estimations, such as those used in risk management, budget forecasting and capital planning and analysis. MRGR reports to the Firm's CRO. ESTIMATIONS AND MODEL RISK MANAGEMENT Management's discussion and analysis 139 • • • • Ability of the Firm to control expenses; Competitive pressures; recorded investment of the related loans. Amends existing impairment guidance for AFS securities to incorporate an allowance, which will allow for reversals of credit impairments in the event that the credit of an issuer improves. Requires a cumulative-effect adjustment to retained earnings as of the beginning of the reporting period of adoption. Requires an impairment loss to be recognized when the estimated fair value of a reporting unit falls below its carrying value. Replaces existing incurred loss impairment guidance and establishes a single allowance framework for financial assets carried at amortized cost, which will reflect management's estimate of credit losses over the full remaining expected life of the financial assets and will consider expected future changes in macroeconomic conditions. Eliminates existing guidance for PCI loans, and requires recognition of the nonaccretable difference as an increase to the allowance for expected credit losses on financial assets purchased with more than insignificant credit deterioration since origination, which will be offset by an increase in the Eliminates the second condition in the current guidance that requires an impairment loss to be recognized only if the estimated is below its carrying value. (a) Early adoption is permitted. 146 • • • Effects on financial statements • . implied fair value of the goodwill Requires lessees to recognize all leases longer than twelve months on the Consolidated balance sheets as a lease liability with a corresponding right-of-use asset. Requires lessees and lessors to classify most leases using principles similar to existing lease accounting, but eliminates the "bright line" classification tests. Expands qualitative and quantitative leasing disclosures. . • 145 Management's discussion and analysis FASB Standards Issued but not adopted as of December 31, 2018 Standard Leases Issued February 2016 Financial instruments - credit losses Issued June 2016 Goodwill Issued January 2017 Summary of guidance . • . • . • • . information, refer to Note 2. • • • Changes in income tax laws and regulations; • Securities and capital markets behavior, including changes in market liquidity and volatility; • • • • Changes in trade, monetary and fiscal policies and laws; Changes in investor sentiment or consumer spending or savings behavior; Changes in credit ratings assigned to the Firm or its subsidiaries; Damage to the Firm's reputation; Ability of the Firm to appropriately address social and environmental concerns that may arise from its business activities; Ability of the Firm to deal effectively with an economic slowdown or other economic or market disruption; • The effectiveness of the Firm's control agenda; Ability of the Firm to develop or discontinue products and services, and the extent to which products or services previously sold by the Firm (including but not limited to mortgages and asset-backed securities) require the Firm to incur liabilities or absorb losses not contemplated at their initiation or origination; Acceptance of the Firm's new and existing products and services by the marketplace and the ability of the Firm to innovate and to increase market share; Ability of the Firm to attract and retain qualified employees; Ability of the Firm to manage effectively its capital and liquidity, including approval of its capital plans by banking regulators; Heightened regulatory and governmental oversight and scrutiny of JPMorgan Chase's business practices, including dealings with retail customers; Changes in laws and regulatory requirements, including capital and liquidity requirements affecting the Firm's businesses, and the ability of the Firm to address those requirements; political conditions and geopolitical events; • • Adopted January 1, 2019. The Firm elected the practical expedient to adopt and implement the new lease guidance as of January 1, 2019 through a cumulative-effect adjustment without revising prior comparative periods. Upon adoption, the Firm recognized lease right-of-use ("ROU") assets and lease liabilities on the Consolidated balance sheet of $8.1 billion and $8.2 billion, respectively. The impact to the Firm's CET1 capital ratio was a reduction of approximately 6 bps. The adoption of the new lease guidance did not have a material impact on the Firm's Consolidated statement of income. • The Firm elected the available practical expedients to not reassess whether existing contracts contain a lease or whether classification or unamortized initial lease costs would be different under the new lease guidance. Required effective date: January 1, 2020. (a) The Firm has established a Firmwide, cross-discipline governance structure, which provides implementation oversight. The Firm continues to test and refine its current expected credit loss models that satisfy the requirements of the new standard. This review and testing, as well as efforts to meet expanded disclosure requirements, will extend through the remainder of 2019. The Firm expects that the allowance related to the Firm's loans and commitments will increase as it will cover credit losses over the full remaining expected life of the portfolios. The Firm currently intends to estimate losses over a two-year forecast period using the weighted- average of a range of macroeconomic scenarios (established on a Firmwide basis), and then revert to longer term historical loss experience to estimate losses over more extended periods. The Firm currently expects the increase in the allowance to be in the range of $4-6 billion, primarily driven by Card. This estimate is subject to further refinement based on continuing reviews and approvals of models, methodologies and judgments. The ultimate impact will depend upon the nature and characteristics of the Firm's portfolio at the adoption date, the macroeconomic conditions and forecasts at that date, and other management judgments. The Firm plans to adopt the new guidance on January 1, 2020. Required effective date: January 1, 2020. (a) Based on current impairment test results, the Firm does not expect a material effect on the Consolidated Financial Statements. However, the impact of the new accounting guidance will depend on the performance of the reporting units and the market conditions at the time of adoption. After adoption, the guidance may result in more frequent goodwill impairment losses due to the removal of the second condition. The Firm plans to adopt the new guidance on January 1, 2020. JPMorgan Chase & Co./2018 Form 10-K FORWARD-LOOKING STATEMENTS From time to time, the Firm has made and will make forward-looking statements. These statements can be identified by the fact that they do not relate strictly to historical or current facts. Forward-looking statements often use words such as "anticipate,” “target,” “expect,” "estimate," "intend,” “plan,” “goal,” “believe,” or other words of similar meaning. Forward-looking statements provide JPMorgan Chase's current expectations or forecasts of future events, circumstances, results or aspirations. JPMorgan Chase's disclosures in this 2018 Form 10-K contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The Firm also may make forward-looking statements in its other documents filed or furnished with the SEC. In addition, the Firm's senior management may make forward-looking statements orally to investors, analysts, representatives of the media and others. All forward-looking statements are, by their nature, subject to risks and uncertainties, many of which are beyond the Firm's control. JPMorgan Chase's actual future results may differ materially from those set forth in its forward-looking statements. While there is no assurance that any list of risks and uncertainties or risk factors is complete, below are certain factors which could cause actual results to differ from those in the forward-looking statements: • • • Local, regional and global business, economic and • 6.1 • In addition, a business must now include, at a minimum, an input and a substantive process that together significantly contribute to the ability to create outputs. pwc (1,377) (5,707) Proceeds from long-term borrowings Payments of long-term borrowings Proceeds from issuance of preferred stock Redemption of preferred stock Treasury stock repurchased Dividends paid All other financing activities, net Net cash provided by financing activities 1,712 Effect of exchange rate changes on cash and due from banks and deposits with banks Cash and due from banks and deposits with banks at the beginning of the period Cash and due from banks and deposits with banks at the end of the period Cash interest paid 71,662 (76,313) 1,696 (1,696) 56,271 83,070 (83,079) (68,949) 1,258 (1,258) (19,983) (15,410) Net increase/(decrease) in cash and due from banks and deposits with banks (9,082) Beneficial interests issued by consolidated VIES 16,540 (123,959) 15,791 15,429 (61,650) (80,996) (563) (2,825) 28,249 (89,202) Net cash provided by/(used in) investing activities (2,461) Financing activities Deposits 26,728 57,022 97,336 Federal funds purchased and securities loaned or sold under repurchase agreements 23,415 (6,739) 13,007 Short-term borrowings 18,476 Net change in: (10,109) (8,993) (8,476) Consolidation The Consolidated Financial Statements include the accounts of JPMorgan Chase and other entities in which the Firm has a controlling financial interest. All material intercompany balances and transactions have been eliminated. Assets held for clients in an agency or fiduciary capacity by the Firm are not assets of JPMorgan Chase and are not included on the Consolidated balance sheets. The Firm determines whether it has a controlling financial interest in an entity by first evaluating whether the entity is a voting interest entity or a variable interest entity. Voting interest entities Voting interest entities are entities that have sufficient equity and provide the equity investors voting rights that enable them to make significant decisions relating to the entity's operations. For these types of entities, the Firm's determination of whether it has a controlling interest is primarily based on the amount of voting equity interests held. Entities in which the Firm has a controlling financial interest, through ownership of the majority of the entities' voting equity interests, or through other contractual rights that give the Firm control, are consolidated by the Firm. Investments in companies in which the Firm has significant influence over operating and financing decisions (but does not own a majority of the voting equity interests) are accounted for (i) in accordance with the equity method of accounting (which requires the Firm to recognize its proportionate share of the entity's net earnings), or (ii) at fair value if the fair value option was elected. These investments are generally included in other assets, with income or loss included in noninterest revenue. Certain Firm-sponsored asset management funds are structured as limited partnerships or certain limited liability companies. For many of these entities, the Firm is the general partner or managing member, but the non-affiliated partners or members have the ability to remove the Firm as the general partner or managing member without cause JPMorgan Chase & Co./2018 Form 10-K (i.e., kick-out rights), based on a simple majority vote, or the non-affiliated partners or members have rights to participate in important decisions. Accordingly, the Firm does not consolidate these voting interest entities. However, in the limited cases where the non-managing partners or members do not have substantive kick-out or participating rights, the Firm evaluates the funds as VIES and consolidates the funds if the Firm is the general partner or managing member and has a potentially significant interest. The Firm's investment companies and asset management funds have investments in both publicly-held and privately- held entities, including investments in buyouts, growth equity and venture opportunities. These investments are accounted for under investment company guidelines and, accordingly, irrespective of the percentage of equity ownership interests held, are carried on the Consolidated balance sheets at fair value, and are recorded in other assets, with income or loss included in noninterest revenue. If consolidated, the Firm retains such specialized investment company guidelines. Variable interest entities VIES are entities that, by design, either (1) lack sufficient equity to permit the entity to finance its activities without additional subordinated financial support from other parties, or (2) have equity investors that do not have the ability to make significant decisions relating to the entity's operations through voting rights, or do not have the obligation to absorb the expected losses, or do not have the right to receive the residual returns of the entity. Certain amounts reported in prior periods have been reclassified to conform with the current presentation. The most common type of VIE is an SPE. SPES are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. The basic SPE structure involves a company selling assets to the SPE; the SPE funds the purchase of those assets by issuing securities to investors. The legal documents that govern the transaction specify how the cash earned on the assets must be allocated to the SPE's investors and other parties that have rights to those cash flows. SPES are generally structured to insulate investors from claims on the SPE's assets by creditors of other entities, including the creditors of the seller of the assets. The primary beneficiary of a VIE (i.e., the party that has a controlling financial interest) is required to consolidate the assets and liabilities of the VIE. The primary beneficiary is the party that has both (1) the power to direct the activities of the VIE that most significantly impact the VIE's economic performance; and (2) through its interests in the VIE, the obligation to absorb losses or the right to receive benefits from the VIE that could potentially be significant to the VIE. To assess whether the Firm has the power to direct the activities of a VIE that most significantly impact the VIE's economic performance, the Firm considers all the facts and circumstances, including its role in establishing the VIE and its ongoing rights and responsibilities. This assessment Notes to consolidated financial statements includes, first, identifying the activities that most significantly impact the VIE's economic performance; and second, identifying which party, if any, has power over those activities. In general, the parties that make the most significant decisions affecting the VIE (such as asset managers, collateral managers, servicers, or owners of call options or liquidation rights over the VIE's assets) or have the right to unilaterally remove those decision-makers are deemed to have the power to direct the activities of a VIE. To assess whether the Firm has the obligation to absorb losses of the VIE or the right to receive benefits from the VIE that could potentially be significant to the VIE, the Firm considers all of its economic interests, including debt and equity investments, servicing fees, and derivatives or other arrangements deemed to be variable interests in the VIE. This assessment requires that the Firm apply judgment in determining whether these interests, in the aggregate, are considered potentially significant to the VIE. Factors considered in assessing significance include: the design of the VIE, including its capitalization structure; subordination of interests; payment priority; relative share of interests held across various classes within the VIE's capital structure; and the reasons why the interests are held by the Firm. The Firm performs on-going reassessments of: (1) whether entities previously evaluated under the majority voting- interest framework have become VIES, based on certain events, and are therefore subject to the VIE consolidation framework; and (2) whether changes in the facts and circumstances regarding the Firm's involvement with a VIE cause the Firm's consolidation conclusion to change. Revenue recognition Interest income The Firm records interest income on loans, debt securities, and other debt instruments, generally on a level-yield basis, based on the underlying contractual rate. For further discussion of interest income, refer to Note 7. Revenue from contracts with customers JPMorgan Chase records noninterest revenue from certain contracts with customers under ASC 606, Revenue from Contracts with customers, in investment banking fees, deposit-related fees, asset management administration and commissions, and components of card income. Under this guidance, revenue is recognized when the Firm's performance obligations are satisfied. For further discussion of the Firm's revenue from contracts with customers, refer to Note 6. Principal transactions revenue JPMorgan Chase carries a portion of its assets and liabilities at fair value. Changes in fair value are reported primarily in principal transactions revenue. For further discussion of fair value measurement, refer to Notes 2 and 3. For further discussion of principal transactions revenue, refer to Note 6. 155 The accounting and financial reporting policies of JPMorgan Chase and its subsidiaries conform to U.S. GAAP. Additionally, where applicable, the policies conform to the accounting and reporting guidelines prescribed by regulatory authorities. JPMorgan Chase & Co. ("JPMorgan Chase” or the “Firm”), a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the U.S. with operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. For a discussion of the Firm's business segments, refer to Note 31. Note 1 - Basis of presentation (1,430) 407 (467) 34,158 14,642 98,271 (2,863) 8,086 (1,482) (152,511) 40,150 29,471 431,304 391,154 361,683 Cash income taxes paid, net $ 278,793 $ 431,304 $ 391,154 $ 21,152 $ 14,153 $ 9,508 3,542 4,325 2,405 Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. 154 The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2018 Form 10-K (105,309) Use of estimates in the preparation of consolidated financial statements (95,091) 29,826 (81,586) (4,986) (197,993) 90,201 Accounts payable and other liabilities Other operating adjustments 2018 2017 2016 $ 32,474 $ 24,441 $ 24,733 4,871 5,290 5,361 Trading liabilities 7,791 5,478 1,721 2,312 4,651 2,717 2,136 1,799 (102,141) (94,628) (61,107) 6,179 93,453 Other assets Securities borrowed 1,919 (28,854) $ 254,190 Balance at December 31 Total stockholders' equity $ 256,515 $ 255,693 Effective January 1, 2018, the Firm adopted several new accounting standards. For additional information, refer to Note 1. The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2018 Form 10-K 153 Consolidated statements of cash flows Accrued interest and accounts receivable Year ended December 31, (in millions) Net income Adjustments to reconcile net income to net cash provided by/(used in) operating activities: Provision for credit losses Depreciation and amortization Deferred tax expense Other Originations and purchases of loans held-for-sale Proceeds from sales, securitizations and paydowns of loans held-for-sale Net change in: Trading assets Operating activities 93,270 60,196 (38,371) (123,201) 31,448 (17,468) Held-to-maturity securities: Proceeds from paydowns and maturities Purchases 2,945 (9,368) 4,563 6,218 (2,349) Federal funds sold and securities purchased under resale agreements (143) Proceeds from paydowns and maturities Proceeds from sales Purchases Proceeds from sales and securitizations of loans held-for-investment Other changes in loans, net All other investing activities, net 37,401 56,117 65,950 46,067 Available-for-sale securities: Net change in: Investing activities Net cash provided by/(used in) operating activities 5,673 (20,007) (6,861) (8,653) 2,313 (5,849) (15,868) (5,815) (8,833) 3,982 (4,176) 18,290 (26,256) 5,198 14,630 (16,508) 5,087 295 7,803 (1,827) 14,187 (10,827) 21,884 48,592 The preparation of the Consolidated Financial Statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenue and expense, and disclosures of contingent assets and liabilities. Actual results could be different from these estimates. Foreign currency translation JPMorgan Chase revalues assets, liabilities, revenue and expense denominated in non-U.S. currencies into U.S. dollars using applicable exchange rates. Note 13 Page 239 administration and Variable interest entities commissions Other income 14,591 3,795 773 Note 14 15,364 Allowance for credit losses Page 244 3,799 Goodwill and Mortgage servicing rights Note 15 page 252 Total net revenue Noninterest expense 95,668 901 96,569 Premises and equipment 4 Note 16 Asset management, 6,572 Page 202 Year ended Employee share-based incentives Note 9 Page 209 December 31, 2016 (in Investment securities Note 10 millions) Reported Revisions(a) Page 219 Page 211 Revenue Securities financing activities Note 11 Page 216 Investment banking fees Loans $ 6,448 $ 124 $ Note 12 Revised page 256 Long-term debt Note 19 Total assets 71 $ 25,898 1,112 405,406 (1,183) 113,587 114,770 Other assets 404,294 Deposits with banks 25,827 $ $ Cash and due from banks Assets $2,533,600 $ Revisions(a) Revised (in millions) December 31, 2017 Selected Consolidated balance sheets data (a) Revisions relate to revenue recognition and pension cost guidance. (201) 5,555 901 $ 56,672 5,756 55,771 $ $ Total noninterest expense Other expense page 278 Reported $2,533,600 (a) Revisions relate to the reclassification of restricted cash. 158 page 257 Compensation expense Income taxes 29,979 224 Note 24 30,203 page 264 Technology, communication Off-balance sheet lending-related and equipment expense 6,846 7 6,853 Professional and outside financial instruments, guarantees and other commitments Note 27 page 271 services 6,655 871 7,526 JPMorgan Chase & Co./2018 Form 10-K Note 8 Pension and other postretirement employee benefit plans Page 201 Interest income and interest expense earnings AOCI Year ended Premium amortization on purchased callable debt securities $ (505) $ 261 December 31, 2017 (in Hedge accounting 34 Increase/(decrease) (in millions) 115 Reported Revisions(a) Revised Reclassification of certain tax effects from Revenue AOCI 288 (288) Investment banking fees $ 7,248 $ 164 $ millions) Retained The following table presents the adjustment to retained earnings and AOCI as a result of the adoption of new accounting standards in the first quarter of 2018: Selected Consolidated statements of income data Gains and losses relating to translating functional currency financial statements for U.S. reporting are included in OCI within stockholders' equity. Gains and losses relating to nonfunctional currency transactions, including non-U.S. operations where the functional currency is the U.S. dollar, are reported in the Consolidated statements of income. Offsetting assets and liabilities U.S. GAAP permits entities to present derivative receivables and derivative payables with the same counterparty and the related cash collateral receivables and payables on a net basis on the Consolidated balance sheets when a legally enforceable master netting agreement exists. U.S. GAAP also permits securities sold and purchased under repurchase agreements and securities borrowed or loaned under securities loan agreements to be presented net when specified conditions are met, including the existence of a legally enforceable master netting agreement. The Firm has elected to net such balances when the specified conditions are met. The Firm uses master netting agreements to mitigate counterparty credit risk in certain transactions, including derivative contracts, resale, repurchase, securities borrowed and securities loaned agreements. A master netting agreement is a single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). Upon the exercise of derivatives termination rights by the non-defaulting party (i) all transactions are terminated, (ii) all transactions are valued and the positive values of “in the money" transactions are netted against the negative values of “out of the money" transactions and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. Upon exercise of default rights under repurchase agreements and securities loan agreements in general (i) all transactions are terminated and accelerated, (ii) all values of securities or cash held or to be delivered are calculated, and all such sums are netted against each other and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. 156 JPMorgan Chase & Co./2018 Form 10-K Typical master netting agreements for these types of transactions also often contain a collateral/margin agreement that provides for a security interest in, or title transfer of, securities or cash collateral/margin to the party that has the right to demand margin (the "demanding party"). The collateral/margin agreement typically requires a party to transfer collateral/margin to the demanding party with a value equal to the amount of the margin deficit on a net basis across all transactions governed by the master netting agreement, less any threshold. The collateral/margin agreement grants to the demanding party, upon default by the counterparty, the right to set-off any amounts payable by the counterparty against any posted collateral or the cash equivalent of any posted collateral/margin. It also grants to the demanding party the right to liquidate collateral/margin and to apply the proceeds to an amount payable by the counterparty. For further discussion of the Firm's derivative instruments, refer to Note 5. For further discussion of the Firm's securities financing agreements, refer to Note 11. Statements of cash flows For JPMorgan Chase's Consolidated statements of cash flows, cash is defined as those amounts included in cash and due from banks and deposits with banks. Accounting standards adopted January 1, 2018 Revenue recognition - revenue from contracts with customers The adoption of this guidance requires gross presentation of certain costs that were previously offset against revenue. Adoption of the guidance did not result in any material changes in the timing of the Firm's revenue recognition. This guidance was adopted retrospectively and, accordingly, prior period amounts were revised, which resulted in an increase in both noninterest revenue and noninterest expense. The Firm did not apply any practical expedients. For additional information, refer to the table on page 158 of this Note, and Note 6. Recognition and measurement of financial assets and financial liabilities The adoption of this guidance requires that certain equity instruments be measured at fair value, with changes in fair value recognized in earnings. The guidance also provides an alternative to measure equity securities without readily determinable fair values at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer (the "measurement alternative"). The Firm elected the measurement alternative for its qualifying equity securities and the adoption of the guidance resulted in fair value gains of $505 million which were recognized in other income in the first quarter of 2018. For additional information, refer to Notes 2 and 10. Premium amortization on purchased callable debt securities The adoption of this guidance requires that premiums be amortized to the earliest call date on certain debt securities. The adoption of this guidance resulted in a cumulative-effect adjustment to retained earnings and AOCI. For additional information, refer to the table below, and Notes 10 and 23. Hedge accounting The adoption of this guidance better aligns hedge accounting with the economics of the Firm's risk management activities. As permitted by the guidance, the Firm also elected to transfer certain investment securities from HTM to AFS. The adoption of this guidance resulted in a cumulative-effect adjustment to retained earnings and AOCI as a result of the investment securities transfer and the revised guidance for excluded components. For additional information, refer to the table below, and Notes 5, 10 and 23. Treatment of restricted cash on the statement of cash flows The adoption of this guidance requires restricted cash to be combined with unrestricted cash when reconciling the beginning and ending cash balances on the Consolidated statements of cash flows. To align the Consolidated balance sheets with the Consolidated statements of cash flows, the Firm reclassified restricted cash into cash and due from banks or deposits with banks. In addition, for the Firm's Consolidated statements of cash flows, cash is defined as those amounts included in cash and due from banks and deposits with banks. This guidance was applied retrospectively and, accordingly, prior period amounts have been revised. For additional information, refer to the table below, and Note 25. Presentation of net periodic pension cost and net periodic postretirement benefit cost The adoption of this guidance requires the service cost component of net periodic pension cost and net periodic postretirement benefit cost to be reported separately in the Consolidated statements of income from the other cost components. This change was adopted retrospectively and, accordingly, prior period amounts were revised, which resulted in an increase in compensation expense and a reduction in other expense. For additional information, refer to the table below, and Note 8. Reclassification of certain tax effects from AOCI The adoption of this guidance permitted the Firm to reclassify from AOCI to retained earnings stranded tax effects due to the revaluation of deferred tax assets and liabilities as a result of changes in applicable tax rates under the TCJA. The adoption of this guidance resulted in a cumulative-effect adjustment to retained earnings and AOCI. For additional information, refer to the table below, and Note 23. JPMorgan Chase & Co./2018 Form 10-K 157 Notes to consolidated financial statements The following tables present the prior period impact to the Consolidated statements of income and the Consolidated balance sheets from the retrospective adoption of the new accounting standards in the first quarter of 2018: 7,412 1,669 (42,595) Total (183) $ Note 3 Page 179 and equipment expense 7,706 9 7,715 Derivative instruments Note 5 Page 184 Professional and outside Fair value option services 1,050 7,890 Noninterest revenue Note 6 Page 198 Other expense 6,256 Total noninterest expense $ (177) 6,079 58,434 $ 1,081 $ 59,515 6,840 Technology, communication Page 159 31,208 88 Asset management, administration and Significant accounting policies commissions Other income Total net revenue 15,377 3,639 910 16,287 7 3,646 The following table identifies JPMorgan Chase's other significant accounting policies and the Note and page where 99,624 1,081 100,705 a detailed description of each policy can be found. Noninterest expense Compensation expense Fair value measurement Note 2 31,009 199 $ Report of Independent Registered Public Accounting Firm (9,082) (21,691) Diluted earnings per share Weighted-average basic shares Weighted-average diluted shares $ 9.04 $ 9.00 6.35 $ 6.24 6.31 6.19 3,396.4 Basic earnings per share 3,551.6 3,414.0 3,576.8 3,690.0 Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. The Notes to Consolidated Financial Statements are an integral part of these statements. 150 JPMorgan Chase & Co./2018 Form 10-K Consolidated statements of comprehensive income Year ended December 31, (in millions) Net income 3,658.8 Other comprehensive income/(loss), after-tax Unrealized gains/(losses) on investment securities Net income per common share data 22,567 $ Income tax expense 5,731 6,079 5,555 63,394 59,515 56,672 40,764 35,900 34,536 22,834 8,290 9,803 Net income Net income applicable to common stockholders $ 32,474 $ 24,441 $ 24,733 $ 30,709 $ 11,459 Translation adjustments, net of hedges Fair value hedges Cash flow hedges Total other comprehensive income/(loss), after-tax Comprehensive income (1,476) 1,056 (1,521) $ 30,998 $ 25,497 $ 23,212 (330) Effective January 1, 2018, the Firm adopted several new accounting standards. For additional information, refer to Note 1. JPMorgan Chase & Co./2018 Form 10-K 151 Consolidated balance sheets December 31, (in millions, except share data) 2018 2017 Assets Cash and due from banks $ 22,324 $ The Notes to Consolidated Financial Statements are an integral part of these statements. (192) 1,043 DVA on fair value option elected liabilities 2018 2017 2016 $ 32,474 $ 24,441 $ 24,733 (1,858) 640 (1,105) 20 (306) (2) (107) ΝΑ ΝΑ (201) 176 (56) Defined benefit pension and OPEB plans (373) 738 (28) Income before income tax expense 25,898 Total noninterest expense 2,897 Card income Other income Noninterest revenue Interest income Interest expense Net interest income Total net revenue Provision for credit losses 2018 2017 Mortgage fees and related income 2016 7,550 $ 7,412 $ 6,572 12,059 11,347 11,566 6,052 5,933 $ 5,774 Investment securities gains/(losses) Lending- and deposit-related fees To the Board of Directors and Shareholders of JPMorgan Chase & Co.: Opinions on the Financial Statements and Internal Control over Financial Reporting We have audited the accompanying consolidated balance sheets of JPMorgan Chase & Co. and its subsidiaries (the "Firm") as of December 31, 2018 and 2017, and the related consolidated statements of income, comprehensive income, changes in stockholders' equity and cash flows for each of the three years in the period ended December 31, 2018, including the related notes (collectively referred to as the "consolidated financial statements"). We also have audited the Firm's internal control over financial reporting as of December 31, 2018, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Firm as of December 31, 2018 and 2017, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2018 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Firm maintained, in all material respects, effective internal control over financial reporting as of December 31, 2018, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO. Basis for Opinions The Firm's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's report on internal control over financial reporting. Our responsibility is to express opinions on the Firm's consolidated financial statements and on the Firm's internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Firm in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. Definition and Limitations of Internal Control over Financial Reporting A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. Asset management, administration and commissions Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. February 26, 2019 We have served as the Firm's auditor since 1965. PricewaterhouseCoopers LLP •300 Madison Avenue New York, NY 10017 JPMorgan Chase & Co./2018 Form 10-K 149 Consolidated statements of income Year ended December 31, (in millions, except per share data) Revenue Investment banking fees Principal transactions PricewaterhouseCoopers LLP 17,118 16,287 15,364 5,290 5,361 Noninterest expense Compensation expense 33,117 31,208 30,203 Occupancy expense 3,952 3,723 4,871 3,638 8,802 7,715 6,853 Professional and outside services 8,502 7,890 7,526 Marketing 3,290 2,900 Technology, communications and equipment expense 96,569 100,705 109,029 (66) 141 1,254 1,616 2,491 4,989 4,433 4,779 5,343 3,646 3,799 53,970 50,608 50,486 77,442 64,372 55,901 22,383 14,275 9,818 55,059 50,097 46,083 Other expense Deposits with banks 256,469 405,406 26,068 26,068 26,068 Common stock Balance at January 1 and December 31 4,105 4,105 4,105 Additional paid-in capital Balance at January 1 (1,258) 90,579 92,500 Shares issued and commitments to issue common stock for employee share-based compensation awards, and related tax effects (738) (734) (334) Other (679) (314) (539) Balance at December 31 91,627 89,162 (1,696) 1,696 20,241 $ 26,081 312 349 $ 20,553 $ 26,430 The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2018 Form 10-K 1,258 Consolidated statements of changes in stockholders' equity Preferred stock Balance at January 1 Issuance Redemption Balance at December 31 2018 2017 2016 $ 26,068 $ 26,068 $ 26,068 Year ended December 31, (in millions, except per share data) 90,579 91,627 Retained earnings Other comprehensive income/(loss), after-tax Balance at December 31 Shares held in RSU Trust, at cost Balance at January 1 and December 31 Treasury stock, at cost Balance at January 1 Repurchase Reissuance (119) 88 (1,476) (1,175) Cumulative effect of change in accounting principles 192 1,056 (1,521) (1,507) (119) (1,175) (21) (21) (21) (42,595) (19,983) 2,084 (60,494) (28,854) 154 Balance at January 1 Accumulated other comprehensive income 162,440 Balance at January 1 Cumulative effect of change in accounting principles Net income 177,676 162,440 146,420 (183) (154) 32,474 24,441 24,733 Dividends declared: Preferred stock (1,551) (1,663) (1,647) Common stock ($2.72, $2.12 and $1.88 per share for 2018, 2017 and 2016, respectively) (9,214) (7,542) (6,912) Balance at December 31 199,202 177,676 $ 73,118 1,449 68,995 2,674 1,013 62,435 $ 54,392 Other assets (included $9,630 and $16,128 at fair value and assets pledged of $3,457 and $7,980) 121,022 113,587 Total assets(a) Liabilities Deposits (included $23,217 and $21,321 at fair value) Federal funds purchased and securities loaned or sold under repurchase agreements (included $935 and $697 at fair value) Short-term borrowings (included $7,130 and $9,191 at fair value) Trading liabilities 54,349 Accounts payable and other liabilities (included $3,269 and $9,208 at fair value) 2,622,532 $ 2,533,600 $ 1,470,666 $ 1,443,982 182,320 158,916 69,276 51,802 144,773 123,663 196,710 189,383 $ 14,159 14,934 67,729 Federal funds sold and securities purchased under resale agreements (included 13,235 and $14,732 at fair value) Securities borrowed (included $5,105 and $3,049 at fair value) 321,588 198,422 111,995 105,112 Trading assets (included assets pledged of $89,073 and $109,887) 413,714 381,844 Investment securities (included $230,394 and $202,225 at fair value and assets pledged of $11,432 and $17,969) Loans (included $3,151 and $2,508 at fair value) 261,828 249,958 984,554 930,697 Allowance for loan losses (13,445) (13,604) Loans, net of allowance for loan losses 971,109 917,093 Accrued interest and accounts receivable Premises and equipment Goodwill, MSRs and other intangible assets 73,200 Beneficial interests issued by consolidated VIES (included $28 and $45 at fair value) (15,410) Long-term debt (included $54,886 and $47,519 at fair value) 20,241 Total stockholders' equity Total liabilities and stockholders' equity $ 256,515 2,622,532 $ 2,533,600 Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. (a) The following table presents information on assets and liabilities related to VIES that are consolidated by the Firm at December 31, 2018 and 2017. The assets of the consolidated VIES are used to settle the liabilities of those entities. The holders of the beneficial interests do not have recourse to the general credit of JPMorgan Chase. The assets and liabilities in the table below include third-party assets and liabilities of consolidated VIES and exclude intercompany balances that eliminate in consolidation. For a further discussion, refer to Note 14. 152 December 31, (in millions) Assets Trading assets Treasury stock, at cost (829,167,674 and 679,635,064 shares) Loans Total assets Liabilities Beneficial interests issued by consolidated VIES All other liabilities Total liabilities 2018 2017 $ 1,966 $ 59,456 $ All other assets (42,595) 255,693 (60,494) (21) 26,081 282,031 284,080 2,366,017 2,277,907 Commitments and contingencies (refer to Notes 27, 28 and 29) Stockholders' equity Preferred stock ($1 par value; authorized 200,000,000 shares: issued 2,606,750 shares) Common stock ($1 par value; authorized 9,000,000,000 shares; issued 4,104,933,895 shares) Additional paid-in capital Retained earnings Accumulated other comprehensive loss Shares held in restricted stock units ("RSU") trust, at cost (472,953 shares) 26,068 26,068 4,105 4,105 89,162 90,579 199,202 177,676 (1,507) (119) (21) Total liabilities (a) (395) Note 7 Litigation Note 29 Page 41 and serious – if we want to have the proper prescription that leads to workable solutions. Page 42 3. All these issues are fixable, but that will happen only if we set aside partisan politics and narrow self-interest - our country must come first. Page 46 4. Governments must be better and more effective - we cannot succeed without their help. The rest of us could do a better job, too. Page 47 5. CEOs: Your country needs you! Page 50 6. America's global role and engagement are indispensable. Page 51 9 I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES In this section, I want to give the reader a comprehensive view of how we run the company. We manage the company consistently with these principles in mind - and they have stood the test of time. We also strive to satisfy, and even exceed, the requirements of our regu- lators and governments around the globe - and we think these principles are a critical component of that. Page 41 2. We must have a proper diagnosis of our problems – the issues are real The American Dream is alive - but fraying for many. 1. $252 $312 $222 $1,494 $368 $1,577 $1,567 $309 1. First and foremost, we look at our business from the point of view of the customer. $275 $326 $430 $399 $1,820 $233 $274 $480 III. Public Policy $252 Customer needs are what gets our attention. We believe that in a hyper-competitive world (from competitors known and unknown), the best strategy - both offensive and defensive - is to give the customer more: something better, faster or more efficiently. We are always on a quest to improve our products and services, and, for the most part, this is done with enhancements in technology and through the continual training of our people. Most fundamental of all is doing the right thing for our customers - in all cases. We energetically drive organic growth. We continue to drive good and healthy organic growth (meaning good customers, products and services they need and want at fair and reasonable prices), and while we are happy with our progress, we recog- nize that we won't meet every goal we set for ourselves and can always do better. In past letters, we have identified many areas of organic growth. Our achievements with these initiatives are detailed in the CEO letters in this Annual Report, but a few of the critical strategies are highlighted in the sidebar below. ORGANIC GROWTH OPPORTUNITIES ACROSS OUR LINES OF BUSINESS Commercial Banking Being able to deliver the broad-based capabilities of JPMorgan Chase at a very local level is a key competitive advantage. Since launching our Middle Market expansion efforts, we are now local in 39 new markets and have added 2,800 clients, resulting in 22% compounded revenue growth over the last three years. Our growth potential for Middle Market business isn't just limited to our expansion markets. Through data-driven analysis, we've identified nearly 38,000 prospective clients nationally. Some of our most exciting opportunities are within our legacy markets like New York, Chicago, Dallas and Houston, where we have been for over a century. Chase's retail branch expansion amplifies our opportunity to deepen relationships with clients who already are in those markets by giving them access to branches and the additional resources that come with that access. In addition, the expansion opens the opportunity to serve more public sector customers in new U.S. markets through our Government Banking business, deepening community engagement and broadening our work with cities, states, public universities and other municipal clients. Commercial Banking's partnership with the Corporate & Investment Bank continues to be highly successful and is a key growth driver for both businesses. Being able to deliver the #1 investment bank locally enhances our strategic dialogue with our clients and separates us from our competitors. In 2018, 39% of the firm's North America investment banking fees came from Commercial Banking clients, totaling $2.5 billion in revenue, up from $1 billion 10 years ago. We expect that number to continue to grow. Asset & Wealth Management We are using data and technology to transform how we interact with clients. By integrating our human expertise with distinctive digital offerings like You Invest, we have been able to attract new clients, 89% of whom are first-time investors with Chase. - We are expanding our footprint to capture more of the opportunity across the U.S. wealth management spectrum – from mass affluent ($500,000 to $3 million) to high-net-worth ($3 million to $10 million) to ultra-high-net- worth ($10 million or greater). By the end of 2019, we expect to have 6,500 advisors globally on the ground where our clients need us most. We have continued to innovate our product lineup by adding 47 index funds and exchange-traded funds (ETF) over the last three years. 12 I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES The charts below show JPMorgan Chase's fairly consistent growth over the years. This kind of growth only comes from Client Franchises Built Over the Long Term happy, repeat customers. They have plenty of other choices. 2006 2017 11 Our Corporate & Investment Bank is one of the few truly global businesses in the financial services industry. As emerging countries take their place on the global stage, we will be there to support them. The investments we are making in China and in other emerging markets today will result in our international growth for years to come. Our Securities Services business has transformed itself into an industry powerhouse, and it sits alongside the world's leading trading businesses. As asset managers face ongoing pressures from passive investing and margin compression in the coming years, we think we have a unique opportunity to help them become more efficient by outsourcing support functions and using our innovative technology platforms. We have consistently grown share in Markets - including in businesses where the wallet has shrunk. We are prioritizing investments in products and technology to stay ahead of our clients' needs. As companies expand their businesses and acquire assets - increasingly across borders - our global expertise in hedging risks and protecting capital can be as important to them as the actual acquisition. Consumer & Community Banking By 2022, we expect 93% of the U.S. population to be in our Chase footprint as we expand our branch network to new markets with an integrated physical and digital approach. In addition to entering the Washington, D.C., Philadelphia and Boston markets in 2018, we recently announced nine new markets for 2019, including Charlotte, Minneapolis, Nashville and St. Louis. The onboarding experience for new customers is being simplified. Customers can open a new deposit account digitally in three to five minutes, functionality that added approximately 1.5 million new accounts since its February 2018 launch; we're expanding this functionality inside our branches as well. We also recently announced Chase MyHome, our new digitally enabled mortgage fulfillment process that prefills applications for our existing customers. It's 20% faster than our paper-based process, allowing us to close a mortgage within three weeks. Our confidence in our enhanced approach is reflected in our money-back guarantee. 10 Corporate & Investment Bank • Customers recently began receiving personalized merchant offers and $243 discounts from Chase Offers SM. This program ramped up rapidly, with customers activating 25+ million offers across 7 million cards in the initiative's first three months. Credit JourneySM, with more than 15 million users enrolled, has also been a tremendously successful way to engage customers through access to credit score information and identity protection. And later this year, we'll make it easier for our credit card customers to borrow on their existing lines through two new products - My Chase PlanSM, allowing customers to finance a specific purchase at a reasonable cost at the point of sale; and My Chase Loan SM, letting customers borrow against their unused credit limit and pay back their debt in fixed amounts at a competitive rate. These products enable us to compete for the approximately $250 billion in card loans that our existing customers have with competitors. • • • • We have been #1 in investment banking for the past decade and finished 2018 with 8.7% of global wallet share, the industry's best. Still, we believe we can increase our share over time as we continue to add bankers selectively and leverage technology to provide better data and insights to our clients. Our Treasury Services business grew revenue by 13% last year. As we further implement our wholesale payments model, which includes merchant services, we will be able to deliver a unique value proposition to our clients. We see opportunities in every customer segment from middle market and small businesses to large corporate clients and their business outside of the United States. • $281 $167 $167 $573 $730 $558 $361 $755 $365 $372 $757 $722 $2,424 $861 $824 $398 $2,681 $792 $439 $2,811 $648 $2,783 $2,740 $2,329 2018 2017 2016 2015 2014 2013 2012 2011 $784 2010 2008 $1,415 $1,883 $1,881 $1,743 $2,061 $2,427 $2,376 $2,353 2009 $3,011 $558 $464 2013 2012 2011 2010 2009 2008 $1,088 $1,158 2014 $1,115 $1,443 $1,392 $1,519 $1,619 $1,621 $1,693 $1,789 $136 $1,264 2018 2015 2017 $618 $503 $3,255 $679 $660 $3,633 $3,802 $3,740 2016 $3,617 $4,211 $4,227 Deposits and client assets¹ at December 31, Assets Entrusted to us by Our Clients ■Commercial clients ■Consumer Corporate clients 2018 ($ in billions) Deposits market share5 # of top 50 Chase markets where we are #1 (top 3) 3.6% 2.5% 2.5% Management North America Private Bank client assets market share25 3% 4% 4% Average loans ($B) # of Wealth Management client advisors $26.5 1,506 $123.5 2,605 $138.6 2,865 ■Serve 62 million U.S. households, including 4 million small businesses ■49 million active digital customers¹, including 33 million active mobile customers² ■99 million debit and credit card accounts³ ■#1 in new primary bank relationships nationally4 ■#1 U.S. credit card issuer based on sales and outstandings 1.8% Active AUM market share24 Asset & Wealth $2.7 $2.4 $2.5 Multifamily lending 15 #28 #1 #1 Ranking of 5-year cumulative net client asset flows 23 ■ #2 jumbo mortgage originator⁹ ΝΑ #2 North America Private Bank (Euromoney)18 #1 #1 #1 Client assets ($T) $1.3 $2.8 #2 $0.7 ■>80% of Fortune 500 companies do business with us ■Presence in over 100 markets globally ■Consistently ranked #1 in Markets revenue since 2012¹¹ ■J.P. Morgan Research ranked as the #1 Global Research Firm¹² B = Billions T = Trillions 13 I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES New and Renewed Credit and Capital for Our Clients 2008-2018 ($ in billions) $2,496 $2,357 $2,307 $227 $2,144 $265 $2,102 $258 $2,044 $197 USD U.S. dollar MSAS = Metropolitan statistical areas FICC = Fixed Income, Currencies and Commodities NA Not available ■ #1 in USD payments volume¹³ ■Top 3 custodian globally14 ■133 locations across the U.S. ■ 26 international locations ■17 specialized industry coverage teams ■■■#1 traditional Middle Market Bookrunner17 ■20,000 affordable housing units financed in 2018 ■Serve clients across the entire wealth spectrum ■#1 in 16 businesses - compared to 8 in 2014²² ■#1 in global investment banking fees for the 10th consecutive year¹0 ■Business with 55% of the world's largest pension funds, sovereign wealth funds and central banks ■Fiduciaries across all asset classes For information on footnotes 1-19, refer to slides 32-33 in the JPMorgan Chase 2019 Investor Day - Firm Overview presentation, which is available on JPMorgan Chase & Co.'s website (https://www.jpmorganchase.com/corporate/investor-relations/document/2019_firm_overview_ba56d0e8.pdf), under the heading Investor Relations, Events & Presentations, JPMorgan Chase 2019 Investor Day, and on Form 8-K as furnished to the U.S. Securities and Exchange Commission (SEC) on February 26, 2019, which is available on the SEC's website (www.sec.gov). 20 2006 reflects First Data joint venture. 21 Source: Barlow Research Associates, Primary Bank Market Share Database as of 4Q18. Rolling eight quarter average of small businesses with revenue of $100,000 - <$25 million. 22 Source: Ranks for Banking - Dealogic as of January 1, 2019, and ranks for Markets, Treasury Services and Securities Services - Coalition, preliminary 2018 rank analysis based on JPMorgan Chase's business structure. 23 Source: Company filings and JPMorgan Chase estimates. Rankings reflect competitors in the peer group with publicly reported financials and 2018 client assets of at least $500B as follows: Allianz Group, Bank of America Corporation, Bank of New York Mellon Corporation, BlackRock, Inc., Credit Suisse Group AG, Franklin Resources, Inc., The Goldman Sachs Group, Inc., Invesco Ltd., Morgan Stanley, T. Rowe Price Group, Inc. and UBS Group AG. JPMorgan Chase's ranking reflects AWM client assets, Chase Wealth Management investments and new-to-firm Chase Private Client deposits. 24 Source: Strategic Insight as of February 2019. Reflects active long-term mutual funds and exchange-traded funds only. Excludes fund of funds and money market funds. 25 Source: Capgemini World Wealth Report 2018. Market share estimated based on 2017 data (latest available). NM Not meaningful ■■■83% of 10-year long-term mutual fund assets under management (AUM) performed above peer median¹9 ■Revenue and long-term AUM balance growth ~90% since 2006 Client assets Gross investment banking revenue ($B)16 $177.0 3,079 5,130 5,036 Client investment assets ($B) ~$80 $273 $282 Business Banking primary market share²¹ 5.1% 8.7% 8.8% Global investment banking fees 10 #2 Market share¹0 8.7% Total Markets revenue¹¹ #8 $1,366 $1,192 $661 Merchant processing volume²º ($B) # of branches 8.7% 9.0% 11 (25) 16 (40) 16 (42) Consumer & Average deposits growth rate 8% Market share¹¹ 9% Active mobile customers growth rate NM 13% Banking Credit card sales market share 15.9% 22.0% 5% 11% 22.3% Community $170.9 Corporate & Investment Bank 50 50 Bankers 1,203 1,766 1,922 New relationships (gross) ΝΑ 1,062 1,232 Commercial Banking Average loans ($B) $53.6 $198.1 $205.5 Average deposits ($B) $73.6 26 # of top 50 MSAs with dedicated teams $23.2 $23.5 Market share¹¹ Equities¹¹ Assets under custody ($T) Market share¹¹ $13.9 ཧཱུྃཔིༀ།ཝྃཏྠ 6.3% #1 8.1% #1 10.7% FICC¹¹ #1 7.0% 11.1% 11.9% Co-#1 Co-#1 5.0% 9.9% 11.2% #1 8.7% #1 11.6% #1 Wholesale deposits $1,866 Assets under custody² For additional information, refer to LCR and HQLA on page 96. 6 Represents the amount of HQLA included in the liquidity coverage ratio. 5 Operational risk RWA is a component of RWA under Basel III Advanced measure. 4 Reflects Basel III Standardized measure which is the firm's current binding constraint. Includes trust preferred securities. 2 CET1 reflects Tier 1 common; reflects Basel I measure. $197B eligible for TLAC $308B +$5B preferred stock $303B³ Long-term debt and $182B -$11B $193B or sold under repurchase agreements Fed funds purchased and securities loaned Reported HQLA is $529B6 $755B +~$455B ~$300B Liquidity RWA5 CET1 = Common equity Tier 1 ratio. For additional information, refer to Regulatory capital on pages 86-91 TCE = Tangible common equity RWA Risk-weighted assets B = Billions everyone has a fair shot at participating in and sharing in the rewards of growth, the economy will be stronger and our society will be better. We are making significant, long-term, data-driven business and philan- thropic investments aimed at opening doors to opportunity for those being left behind. Our effort is substantial, permanent and supported by the whole company. One of the reasons for JPMorgan Chase's enduring success is we have always recog- nized that long-term business success depends on community success. When We will never forget that the most important thing we do is to run a healthy and vibrant company that is here to constantly serve our clients with responsible banking. But we want our shareholders and all of our constit- uents to understand the tremendous amount we do, in addition to traditional banking, to help the communities in which we operate. 4. We lift up our communities. The real damage to an organization comes from the cumulative corrosive- ness of trying to "make" its numbers. This can be exacerbated by compen- sation deals and models that can be manipulated to change quarterly results. It's easy to change earnings in a quarter by doing stupid things that help earn- ings in the short term but are bad in the long term. Examples include asking customers to inappropriately buy more products before the end of the quarter so you can show revenue growth, reducing marketing, not opening that new branch or not investing in technology that won't have a payback for a year or two. I could go on and on. And this could spiral within a company, as loyal, well-meaning employees do what they can to help a company meet its “earnings goal." Importantly, in the next section, I speak in detail about responsible banking, client selection and intensive risk management. Proper management is as critical as anything else we do, but I did not want to repeat the messages here. Earnings guidance can be very damaging. Let's be very clear: Transparency with shareholders, proper disclosures and guidance on certain revenue, expense and balance sheet items all are good. However, earnings themselves in any one quarter are a function of decisions made over many, many years. Quarterly earn- ings are dependent upon many factors, like cost of goods sold and market prices, which often change, as well as unex- pected events, the weather, and wage and gross domestic product (GDP) growth. No CEO can predict all of those things, and any analyst with an earnings estimate has made his or her own specific assump- tions around them. Conservative accounting is better. While we always try to make intelligent economic decisions, I do believe that appropriately conservative accounting is a better way to manage your business. For example, recog- nize problems early, write off software that is not valuable, don't book revenue that is uncertain and so on. Aggressive accounting leads to trouble, and while it may help increase performance measures in the short run, it will most certainly be uncovered and reversed at precisely the wrong time. I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES 17 but you can't make business decisions based on them. While we are rigorous about proper accounting and disclosure, some- times accounting can distort the actual economics of a business. A few examples will suffice. In credit card accounting, for instance, new card customer costs are expensed over the course of a year and inexplicably as a contra-revenue item (i.e., as a reduction of revenue rather than an expense). In addition, under upcoming accounting rules, losses that are expected over the life of the card balance are accounted for upfront. Meanwhile, the earnings from the card are booked over the life of the card, which averages approximately seven years. In connection with mortgage loans we don't own but instead service (i.e., by sending statements and receiving payments on behalf of the mortgagor), the accounting standard requires that we present-value expected revenue and expenses and book every- thing upfront. But in cash management, asset management and many other prod- ucts that have a similar, somewhat predict- able annuity-like revenue stream, the prac- tice is different. The reason I am making this point is that you need to understand the economics of decisions. Accounting can easily make people do silly things. Accounting rules can be counterintuitive, operational risk Good financial management is also critical. We have always believed that a deep and detailed understanding of a company's finan- cial and operational statements, including all assets and liabilities and all revenue and expenses (without netting and regardless of whether they are on- or off-balance sheet), is critical to running a safe and sound organi- zation. However, accounting, and therefore earnings, is not a perfect measure of perfor- mance or economics. I would like to discuss a few reasons why: We much prefer to use our capital to grow than to buy back stock. We believe buying back stock should be considered only when either we cannot invest (sometimes as a result of regulatory policies) or we are gener- ating excess capital that we do not expect to use in the next few years. Buybacks should not be done at the expense of investing appropriately in our company. Investing for the future should come first, and at JPMorgan Chase, it does. We like to use our capital to grow. But a fortress balance sheet isn't enough. To be a fortress company, we believe that you also need to have strong, properly diver- sified earnings and margins. It is capital and liquidity combined with strong earn- ings and margins that provide the ability to withstand extreme stress. I want to remind shareholders that we run hundreds of stress tests internally each month, some of which are far more severe than the Federal Reserve's (the Fed) annual stress test. We also believe that we should have strong earnings after making investments for the future which may reduce earnings in the short run. We are cost- and capital-efficient; we rigorously allocate our capital; and we continually analyze our businesses, both to maximize their individual performance and to make sure they are contributing to the health of the whole company. We have an incredibly well-capitalized bank with enormous liquidity. I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES 16 TLAC = Total loss absorbing capacity LCR = Liquidity coverage ratio Liquidity = HQLA plus unencumbered marketable securities, which includes excess liquidity at JPMorgan Chase Bank, N.A. HQLA = High quality liquid assets. Predominantly includes cash on deposit at central banks and highly liquid securities including U.S. agency mortgage-backed securities, U.S. Treasuries and sovereign bonds bps = basis points T = Trillions However, when you cannot see a clear use for your excess capital over the short term, buying back stock is an important capital tool - as long as you are buying it back at a reasonable price. And when companies buy back stock (which we only do when it is at a price that we think adds value to our remaining shareholders), the capital is redis- tributed to investors who can put it to good use elsewhere. It does not disappear. We currently have excess capital, but we hope in the future to be able to invest more of it to grow our businesses. Most people consider corporate responsi- bility to be enhanced philanthropy. While we are devoted to philanthropy (we are on our way to spending $350 million a year on these efforts), corporate responsibility is far more than just that. We finance more than $2 billion in affordable housing each including $389B +$0.3T at December 31, Our Fortress Balance Sheet You can see in the chart below that our balance sheet is extraordinarily strong. A fortress company starts with a fortress balance sheet. 3. We will maintain a fortress balance sheet - and fortress financial principles. processing, added data and analytics to prod- ucts, and moved quickly. We recently sent one of our senior teams to China to study what's being achieved there with artificial intelligence (AI) and fintech, and it's hard not to be both impressed and a little worried about the progress China has made - it made our management team even more motivated to move quickly. Suffice it to say, no matter what our current performance is, we cannot rest on our laurels. We also never lose sight of the fact that we have an extraordinary number of strong competitors - we cannot be complacent. There are many capable financial tech- nology (fintech) companies in the United States and around the world - technology always creates opportunities for disruption. We have acknowledged that companies like Square and PayPal have done things that we could have done but did not. They looked at clients' problems, improved straight through I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES 15 data, customer satisfaction and many other measures. Our management will always be very critical of its own performance: Acknowl- edging our shortcomings and mistakes and studying them intensely and learning from them make for a stronger company. On an ongoing basis, we analyze and compare ourselves with our competitors at a very detailed level. The analysis we do is on more than 50 sub-lines of business and hundreds of products, incorporating not just financial data but also operational Managed overhead ratio = total noninterest expense/managed revenue; revenue for GS and MS is reflected on a reported basis. ROTCE = Return on tangible common equity Bank of America Corporation (BAC), Citigroup Inc. (C), The Goldman Sachs Group, Inc. (GS), Morgan Stanley (MS), Wells Fargo & Company (WFC). Given comparisons are at the business segment level, where available, allocation methodologies across peers may be inconsistent with JPM's. segments when available: BAC-CB, BAC-GB & GM, Fifth Third Bancorp (FITB), Morgan Stanley Wealth Management (MS-WM) and TROW. 5 3 2 Best-in-class ROTCE represents implied net income minus preferred stock dividends of comparable JPM peers and peer business Best-in-class overhead ratio represents comparable JPMorgan Chase (JPM) peer business segments: Bank of America Consumer Banking (BAC-CB), Bank of America Global Banking and Global Markets (BAC-GB & GM), U.S. Bancorp Corporate and Commercial Banking (USB-C&CB), Credit Suisse Private Banking (CS-PB) and T. Rowe Price Group, Inc. (TROW). 1 11% 14% ■Consumer deposits 2008 2018 14% CET1 $1.2T² RWA Advanced is $1.4T 2018 Basel III $2.6T +$0.4T $2.2T Total assets common equity $185B +$101B $1.5T4 $84B Total assets¹ $389B operational risk RWA5 7.0% +300 bps 4.0% TCE/ or 17.8% excluding 2018 Basel III Advanced is 12.9%, 12.0%4 +500 bps 7.0%² Tangible 18 1 Excludes goodwill and intangible assets. 2013 31% 70%+/- 60% CS-PB & TROW Management 74% Asset & Wealth FITB ~18% 17% 20% 35%+/- 42% USB-C&CB Banking 37% Commercial Bank ~16% 16% BAC-GB & GM 16% 54%+/- 54% BAC-GB & GM 37% MS-WM & TROW 25%+ JPMorgan Chase compared with peers4 Overhead ratios5 ~17% Target с 72% MS MS 64% WFC WFC 64% Investment GS 58% BAC BAC 57% C JPM 57% JPM Target ~55% ROTCE GS 16% 57% Banking 2018 2017 2016 2015 2014 2012 2011 2010 2009 2008 $13.2 $14.9 $16.9 $16.1 $18.8 $20.5 $19.9 $20.5 $20.5 $23.2 $23.5 1 Represents assets under management, as well as custody, brokerage, administration and deposit accounts. 2 Represents activities associated with the safekeeping and servicing of assets. 14 I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES 2. We endeavor to be the best at anything and everything we do. 25%+ 33% BAC-CB 28% 50%+/- 47% BAC-CB Community 53% Consumer & JPM medium-term target ROTCE Best-in-class peer ROTCE².3 Corporate & JPM 2018 ROTCE ratios¹ ratios Best-in-class peer overhead overhead JPM 2018 Returns Efficiency JPMorgan Chase Is in Line with Best-in-class Peers in Both Efficiency and Returns The chart below shows our performance generally, by business, versus our competi- tors in terms of efficiency and returns. While we never expect to be best-in-class every year in every business, we normally compare well with our best-in-class peers. JPM medium-term target overhead ratio 14% 17% ($ in trillions) Interest rate 15,313 8,789 Corporate debt securities 1,918 Asset-backed securities: Collateralized loan obligations Other Total available-for-sale securities Loans 689 Mortgage servicing rights Other assets()(g) Total assets measured at fair value on a recurring basis Deposits Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings Trading liabilities: Non-U.S. government debt securities 75 Certificates of deposit 37,723 9,985 (472,026) 413,665 68,646 8,520 6,654 68,646 8,519 Debt and equity instruments(d) 1 6,654 Total mortgage-backed securities 83,819 1 U.S. Treasury and government agencies 56,059 Obligations of U.S. states and municipalities Commercial nonagency Derivative payables: || | || 83,820 1,798 76,798 549 76,249 Commercial nonagency Residential nonagency U.S. government agencies(a) Mortgage-backed securities: Debt instruments: Trading assets: Total fair value 13,235 5,105 -- $ $ $ 13,235 5,105 $ 64 718,597 1,862 11 56,059 37,723 75 24,102 1,918 19,437 7,260 71,372 159,021 7,121 Obligations of U.S. states and municipalities 59,179 7,702 51,477 U.S. Treasury and government agencies (a) 80,172 624 79,548 Total mortgage-backed securities 1,512 1,501 54,213 (472,026) 5,817 27,878 Non-U.S. government debt securities 1,214 1,214 Certificates of deposit, bankers' acceptances and commercial paper Foreign exchange Equity Commodity 27,056 Total derivative receivables(e) Total trading assets(f) Available-for-sale securities: Mortgage-backed securities: U.S. government agencies(a) Residential nonagency 79,355 184,099 $ 155 55,089 Corporate debt securities Derivative receivables: Total debt and equity instruments(d) Other Physical commodities(c) Equity securities Total debt instruments 2,883 127 2,756 Asset-backed securities 41,753 1,706 40,047 Loans (b) 18,989 334 18,655 3,635 Credit 267,089 482 612 771 166,238 676 (154,235) 13,450 46,777 (19,483) 2,508 9,946 20,339 131 (13,479) 6,991 1,453 157,109 518,969 (39,339) 860 19,235 23,214 232 71,833 5,182 1,855 7,037 13,192 301 13,493 155,656 199,628 4,168 359,452 682 266,380 1,642 (245,490) 7,810 71,119 Federal funds sold and securities purchased under resale agreements Securities borrowed (c) Includes U.S. government agency securities of $8 million, nonagency securities of $11 million, trading loans of $278 million and non-trading loans of $122 million. Level 3 (1,129) Option pricing Forward commodity price $ 39 $56 per barrel Commodity volatility 5% Net commodity derivatives 68% (51)% 95% MSRS Other assets 6,130 Discounted cash flows 306 Discounted cash flows Refer to Note 15 Commodity correlation 60% 20% Equity-IR correlation (175) Discounted cash flows Prepayment speed 8% 9% Net equity derivatives (2,225) Option pricing Equity volatility Equity correlation 14% 57% 20% 98% Equity-FX correlation (75)% 61% Credit spread 55bps 55bps Yield (45)% 97% IR-FX correlation (45)% 60% Equity correlation 20% 98% Equity-FX correlation Equity-IR correlation (75)% 61% 20% 60% Other level 3 assets and liabilities, net() 326 (a) The categories presented in the table have been aggregated based upon the product type, which may differ from their classification on the Consolidated balance sheets. Furthermore, the inputs presented for each valuation technique in the table are, in some cases, not applicable to every instrument valued using the technique as the characteristics of the instruments can differ. (b) Includes U.S. government agency securities of $541 million, nonagency securities of $65 million and trading loans of $252 million. Interest rate correlation 60% 38bps Interest rate spread volatility 8% 10% 8% 922 Market comparables Price $ 20 $108 $40 EBITDA multiple 2.9x 8.3x 7.5x Long-term debt, short-term borrowings, and deposits(e) 25,110 Option pricing 16bps Derivative netting adjustments (45)% Option pricing (a) Excludes certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient. In the absence of observable market information, valuations are based on the fair value of the underlying assets held by the VIE. Level 2 or 3 Valued using observable market information, where available. Level 2 or 3(a) Adjustments to the NAV as required, for restrictions on redemption (e.g., lock-up periods or withdrawal limitations) or where observable activity is limited. . 162 Level 1 • Net asset value (d) Comprises trading loans. 3,029 JPMorgan Chase & Co./2018 Form 10-K 168 (g) Price is a significant unobservable input for certain instruments. When quoted market prices are not readily available, reliance is generally placed on price- based internal valuation techniques. The price input is expressed assuming a par value of $100. NAV is supported by the ability to redeem and purchase at the NAV level. JPMorgan Chase & Co./2018 Form 10-K Product/instrument Structured notes (included in Level 2 Level 1 December 31, 2018 (in millions) Fair value hierarchy Assets and liabilities measured at fair value on a recurring basis The following table presents the assets and liabilities reported at fair value as of December 31, 2018 and 2017, by major product category and fair value hierarchy. Notes to consolidated financial statements 163 JPMorgan Chase & Co./2018 Form 10-K Level 2 or 3 Classification in the valuation hierarchy The embedded derivative features are considered using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs, depending on the embedded derivative. The specific inputs used vary according to the nature of the embedded derivative features, as described in the discussion above regarding derivatives valuation. Adjustments are then made to this base valuation to reflect the Firm's own credit risk (DVA). Refer to page 175 of this Note. Valuations are based on discounted cash flow analyses that consider the embedded derivative and the terms and payment structure of the note. • Valuation methodology borrowings and long-term debt) deposits, short-term (f) Includes level 3 assets and liabilities that are insignificant both individually and in aggregate. (e) Long-term debt, short-term borrowings and deposits include structured notes issued by the Firm that are financial instruments that typically contain embedded derivatives. The estimation of the fair value of structured notes includes the derivative features embedded within the instrument. The significant unobservable inputs are broadly consistent with those presented for derivative receivables. $ 1 1,487bps Recovery rate 20% 70% Conditional default rate 3% 72% Loss severity 100% 56 Market comparables Price $ 1 $115 Net foreign exchange derivatives (122) 10bps IR-FX correlation Credit spread 25% $102 $67 Interest rate spread volatility 16bps 38bps Interest rate correlation (45)% 97% IR-FX correlation 45% 60% Net credit derivatives 142 Discounted cash flows (163) Discounted cash flows Prepayment speed 4% 30% Credit correlation 55% 19,437 9,372 1 85,886 39 21,183 64,664 9,191 1,665 697 697 7,526 21,321 $ $ 4,142 $ 625,737 $ (503,030) $ 19,216 $ 15,403 1,265 343 901,387 17,179 208,164 $ $ 170 $ 282,825 (277,306) (493,029) (493,029) 10,287 10,248 519,594 540,777 964 65,628 9,074 7,684 (14,217) 884 21,017 9,192 (36,203) 5,727 39,668 12,473 (143,349) 953 154,075 794 1,299 (21,954) 1,244 22,009 7,129 1,440 $ 13,795 6,030 Deposits Total assets measured at fair value on a recurring basis Other assets (f)(g) Mortgage servicing rights Loans Total available-for-sale securities Equity securities() Other Collateralized loan obligations Asset-backed securities: 2,757 2,757 Corporate debt securities 27.294 9,154 18,140 Non-U.S. government debt securities 59 59 Certificates of deposit 32,338 Obligations of U.S. states and municipalities 22,745 Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings Trading liabilities: Debt and equity instruments(d) Derivative payables: 6,030 2,508 276 202.225 277 160,516 2,232 547 547 41,432 8,817 8,817 20,996 37,777 276 Total liabilities measured at fair value on a recurring basis Long-term debt Beneficial interests issued by consolidated VIES Accounts payable and other liabilities Total trading liabilities Total derivative payables(e) Commodity Equity Foreign exchange Credit Interest rate 20,720 121 6 13 123,663 9,208 $100 62 $ Price Market comparables 689 Obligations of U.S. states and municipalities $90 $103 0 $ Price Market comparables 419 Commercial mortgage-backed securities and loans(c) 6% 100% 0% Loss severity 1% 9% 0% Conditional default rate $96 Corporate debt securities 334 Market comparables Price Market comparables 127 $78 $101 2 $ Price Market comparables 942 8% 9% 8% Discounted cash flows 234 (180) Option pricing Net interest rate derivatives Asset-backed securities Loans(d) $57 $107 0 $ Price Yield 22,745 24% Prepayment speed Level 3 valuations JPMorgan Chase & Co./2018 Form 10-K 166 (f) Certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient are not required to be classified in the fair value hierarchy. At December 31, 2018 and 2017, the fair values of these investments, which include certain hedge funds, private equity funds, real estate and other funds, were $747 million and $779 million, respectively. Included in these balances at December 31, 2018 and 2017, were trading assets of $49 million and $54 million, respectively, and other assets of $698 million and $725 million, respectively. (g) Effective January 1, 2018, the Firm adopted the recognition and measurement guidance. Equity securities that were previously reported as AFS securities were reclassified to other assets upon adoption. (d) Balances reflect the reduction of securities owned (long positions) by the amount of identical securities sold but not yet purchased (short positions). (e) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral received and paid when a legally enforceable master netting agreement exists. For purposes of the tables above, the Firm does not reduce derivative receivables and derivative payables balances for this netting adjustment, either within or across the levels of the fair value hierarchy, as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset or liability. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. (c) Physical commodities inventories are generally accounted for at the lower of cost or net realizable value. "Net realizable value" is a term defined in U.S. GAAP as not exceeding fair value less costs to sell ("transaction costs"). Transaction costs for the Firm's physical commodities inventories are either not applicable or immaterial to the value of the inventory. Therefore, net realizable value approximates fair value for the Firm's physical commodities inventories. When fair value hedging has been applied (or when net realizable value is below cost), the carrying value of physical commodities approximates fair value, because under fair value hedge accounting, the cost basis is adjusted for changes in fair value. For a further discussion of the Firm's hedge accounting relationships, refer to Note 5. To provide consistent fair value disclosure information, all physical commodities inventories have been included in each period presented. Notes to consolidated financial statements 165 JPMorgan Chase & Co./2018 Form 10-K (b) At December 31, 2018 and 2017, included within trading loans were $13.2 billion and $11.4 billion, respectively, of residential first-lien mortgages, and $2.3 billion and $4.2 billion, respectively, of commercial first-lien mortgages. Residential mortgage loans include conforming mortgage loans originated with the intent to sell to U.S. government agencies of $7.6 billion and $5.7 billion, respectively, and reverse mortgages of zero and $836 million, respectively. (a) At December 31, 2018 and 2017, included total U.S. government-sponsored enterprise obligations of $92.3 billion and $78.0 billion, respectively, which were predominantly mortgage-related. 211,644 (493,029) $ $ 32,271 $ 597,700 74,702 $ $ 45 47,519 16,125 31,394 39 The Firm has established well-structured processes for determining fair value, including for instruments where fair value is estimated using significant unobservable inputs (level 3). For further information on the Firm's valuation process and a detailed discussion of the determination of fair value for individual financial instruments, refer to pages 159- 163 of this Note. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the fair value hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation model or other valuation technique to use. Second, due to the lack of observability of significant inputs, management must assess all relevant empirical data in deriving valuation inputs including transaction details, yield curves, interest rates, prepayment speed, default rates, volatilities, correlations, equity or debt prices, valuations of comparable instruments, foreign exchange rates and credit curves. 6% 19% 0% Yield Discounted cash flows 858 $ Residential mortgage-backed securities and loans (b) average Range of input values Unobservable inputs(g) 0% Weighted Fair value (in millions) Product/Instrument December 31, 2018 Level 3 inputs(a) Notes to consolidated financial statements 167 JPMorgan Chase & Co./2018 Form 10-K For the Firm's derivatives and structured notes positions classified within level 3 at December 31, 2018, interest rate correlation inputs used in estimating fair value were concentrated towards the upper end of the range; equity correlation, equity-FX and equity-IR correlation inputs were concentrated in the middle of the range; commodity correlation inputs were concentrated in the middle of the range; credit correlation inputs were concentrated towards the lower end of the range; and the interest rate-foreign exchange ("IR-FX") correlation inputs were distributed across the range. In addition, the interest rate spread volatility inputs used in estimating fair value were distributed across the range; equity volatilities and commodity volatilities were concentrated in the middle of the range; and forward commodity prices used in estimating the fair value of commodity derivatives were concentrated towards the lower end of the range. Recovery rate inputs used in estimating the fair value of credit derivatives were distributed across the range; credit spreads and conditional default rates were concentrated towards the lower end of the range; loss severity and price inputs were concentrated towards the upper end of the range. In the Firm's view, the input range and the weighted average value do not reflect the degree of input uncertainty or an assessment of the reasonableness of the Firm's estimates and assumptions. Rather, they reflect the characteristics of the various instruments held by the Firm and the relative distribution of instruments within the range of characteristics. For example, two option contracts may have similar levels of market risk exposure and valuation uncertainty, but may have significantly different implied volatility levels because the option contracts have different underlyings, tenors, or strike prices. The input range and weighted average values will therefore vary from period-to- period and parameter-to-parameter based on the characteristics of the instruments held by the Firm at each balance sheet date. The range of values presented in the table is representative of the highest and lowest level input used to value the significant groups of instruments within a product/instrument classification. Where provided, the weighted averages of the input values presented in the table are calculated based on the fair value of the instruments that the input is being used to value. The following table presents the Firm's primary level 3 financial instruments, the valuation techniques used to measure the fair value of those financial instruments, the significant unobservable inputs, the range of values for those inputs and, for certain instruments, the weighted averages of such inputs. While the determination to classify an instrument within level 3 is based on the significance of the unobservable inputs to the overall fair value measurement, level 3 financial instruments typically include observable components (that is, components that are actively quoted and can be validated to external sources) in addition to the unobservable components. The level 1 and/or level 2 inputs are not included in the table. In addition, the Firm manages the risk of the observable components of level 3 financial instruments using securities and derivative positions that are classified within levels 1 or 2 of the fair value hierarchy. Principal valuation technique U.S. Treasury and government agencies 86,672 1 JPMorgan Chase & Co./2018 Form 10-K 164 234,238 (460,119) $ $ 54,886 19,418 34,784 $ 35,468 574,090 85,483 $ $ Total liabilities measured at fair value on a recurring basis Long-term debt 28 1 27 Beneficial interests issued by consolidated VIES 41,769 144,773 3,269 10 196 (460,119) 9,663 512,809 Fair value hierarchy Derivative December 31, 2017 (in millions) Level 1 1,835 41,822 307 41,515 Total mortgage-backed securities Commercial - nonagency Residential nonagency U.S. government agencies(a) Mortgage-backed securities: Debt instruments: Trading assets: (460,119) 3,049 $ $ $ 14,732 3.049 Securities borrowed $ $ Federal funds sold and securities purchased under resale agreements netting adjustments Level 3 Level 2 Total fair value 14,732 60 9,613 2,221 82,420 3,063 103,004 50 22,755 80,199 935 7,130 1,523 935 5,607 23,217 680,612 (472,026) $ $ $ $ 17,165 4,169 $ $ 8,932 6,130 3,151 122 6,130 927 195 899,182 19,048 7,810 236,291 $ $ $ $ 230,394 Interest rate 1,526 239,576 1,680 Accounts payable and other liabilities (13,046) 1,260 21,158 10,161 (41,034) 4,733 46,462 12,785 (152,432) 973 490,054 163,549 1,667 7,784 (234,998) (18,609) 967 19,309 Total trading liabilities Total derivative payables(e) Commodity Equity Foreign exchange Credit 695 7,260 1,895 11 (144,081) 557 158,834 841 869 (22,335) 1,209 21,995 24,673 (291,319) 1,704 314,107 181 325,267 14,887 5,370 167,982 151,915 14,197 6,246 1,322 4,924 87,838 16,151 37,722 2,318 (32,158) 86,671 Total mortgage-backed securities 5,025 5,025 Commercial nonagency 11,367 11,366 70,280 70,280 690 381,790 295 (503,030) 720,515 56,523 (503,030) 5,998 552,533 1,022 152,937 6,948 (13,137) 210 19,875 7,882 11,368 1,645 197 216,296 24,146 Corporate debt securities 57,796 78 28,831 28,887 Non-U.S. government debt securities 226 226 Certificates of deposit, bankers' acceptances and commercial paper 9,811 744 9,067 Obligations of U.S. states and municipalities 37,234 1 6,475 30,758 U.S. Treasury and government agencies(a) 45,373 378 44,995 1,656 312 24,458 Loans(b) 35,242 4,385 152,266 59,645 U.S. government agencies(a) Residential nonagency Mortgage-backed securities: Available-for-sale securities: Total trading assets() Total derivative receivables(e) Commodity Foreign exchange Equity Credit 87,346 Interest rate Total debt and equity instruments(d) Other Physical commodities(c) Equity securities Total debt instruments 3,437 153 3,284 Asset-backed securities 37,961 2,719 Derivative receivables: 32,338 Note 2 - Fair value measurement Interest rate spread volatility Credit correlation between the underlying debt instruments • ⚫ CDS spreads and recovery rates Structured credit derivatives specific inputs include: In addition, specific inputs used for derivatives that are valued based on models with significant unobservable inputs are as follows: The key valuation inputs used will depend on the type of derivative and the nature of the underlying instruments and may include equity prices, commodity prices, interest rate yield curves, foreign exchange rates, volatilities, correlations, CDS spreads and recovery rates. Additionally, the credit quality of the counterparty and of the Firm as well as market funding levels may also be considered. Derivatives that are valued using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs as well as considering the contractual terms. Valuation methodology Exchange-traded derivatives that are actively traded and valued using the exchange price. Product/instrument Notes to consolidated financial statements 161 Level 1 and 2 JPMorgan Chase & Co./2018 Form 10-K Valued using observable market prices or data. Physical commodities • Credit rating data Credit spreads severity • Expected prepayment speed, conditional default rates, loss Deal-specific payment and loss allocations Collateral characteristics Collateralized loan obligations ("CLOS") specific inputs: Current market assumptions related to yield, prepayment speed, conditional default rates and loss severity • Deal-specific payment and loss allocations Collateral characteristics Mortgage- and asset-backed securities specific inputs: In addition, the following inputs to discounted cash flows are used for the following products: Discounted cash flows Equity option specific inputs include: • Relevant broker quotes . • Equity correlation • Additional available inputs relevant to the investment. • Operating performance of the underlying portfolio company Adjustments as required, since comparable public companies are not identical to the company being valued, and for company-specific issues and lack of liquidity. • Trading multiples of comparable public companies Transaction prices . Level 2 or 3 Fair value is estimated using all available information; the range of potential inputs include: Level 3 Refer to Mortgage servicing rights in Note 15. Additionally, adjustments are made to reflect counterparty credit quality (CVA) and the impact of funding (FVA). Refer to page 175 of this Note. • Forward commodity price Commodity volatility • Commodity derivatives specific inputs include: • Interest rate-FX correlation • Foreign exchange correlation • Interest rate correlation • Beneficial interests issued by consolidated VIES Fund investments (e.g., mutual/collective investment funds, private equity funds, hedge funds, and real estate funds) Private equity direct investments Mortgage servicing rights Level 2 or 3 Level 1 Classifications in the valuation hierarchy Interest rate and FX exotic options specific inputs include: • Equity-IR correlation • Equity-FX correlation Equity volatilities Observable market prices for similar securities Derivatives Level 2 or 3 A financial instrument's categorization within the valuation hierarchy is based on the lowest level of input that is significant to the fair value measurement. methodology are unobservable and significant to the fair value measurement. Level 3 - one or more inputs to the valuation Level 2 - inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument. A three-level valuation hierarchy has been established under U.S. GAAP for disclosure of fair value measurements. The valuation hierarchy is based on the transparency of inputs to the valuation of an asset or liability as of the measurement date. The three levels are defined as follows. Level 1 - inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active markets. Valuation hierarchy Under the Firm's Estimations and Model Risk Management Policy, the Model Risk function reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances, the head of the Model Risk function may grant exceptions to the Firm's policy to allow a model to be used prior to review or approval. The Model Risk function may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. If prices or quotes are not available for an instrument or a similar instrument, fair value is generally determined using valuation models that consider relevant transaction data such as maturity and use as inputs market-based or independently sourced parameters. Where this is the case the price verification process described above is applied to the inputs to those models. Where appropriate, the Firm also applies adjustments to its estimates of fair value in order to appropriately reflect counterparty credit quality (CVA), the Firm's own creditworthiness (DVA) and the impact of funding (FVA), using a consistent framework across the Firm. For more information on such adjustments refer to Credit and funding adjustments on page 175 of this Note. Valuation model review and approval parameter valuation adjustments are applied to reflect the uncertainty inherent in the resulting valuation estimate. Unobservable parameter valuation adjustments may be made when positions are valued using prices or input parameters to valuation models that are unobservable due to a lack of market activity or because they cannot be implied from observable market data. Such prices or parameters must be estimated and are, therefore, subject to management judgment. Unobservable The Firm manages certain portfolios of financial instruments on the basis of net open risk exposure and, as permitted by U.S. GAAP, has elected to estimate the fair value of such portfolios on the basis of a transfer of the entire net open risk position in an orderly transaction. Where this is the case, valuation adjustments may be necessary to reflect the cost of exiting a larger-than-normal market-size net open risk position. Where applied, such adjustments are based on factors that a relevant market participant would consider in the transfer of the net open risk position, including the size of the adverse market move that is likely to occur during the period required to reduce the net open risk position to a normal market-size. Liquidity valuation adjustments are considered where an observable external price or valuation parameter exists but is of lower reliability, potentially due to lower market activity. Liquidity valuation adjustments are applied and determined based on current market conditions. Factors that may be considered in determining the liquidity adjustment include analysis of: (1) the estimated bid- offer spread for the instrument being traded; (2) alternative pricing points for similar instruments in active markets; and (3) the range of reasonable values that the price or parameter could take. • • The VCG determines any valuation adjustments that may be required to the estimates provided by the risk-taking functions. No adjustments to quoted prices are applied for instruments classified within level 1 of the fair value hierarchy (refer to below for further information on the fair value hierarchy). For other positions, judgment is required to assess the need for valuation adjustments to appropriately reflect liquidity considerations, unobservable parameters, and, for certain portfolios that meet specified criteria, the size of the net open risk position. The determination of such adjustments follows a consistent framework across the Firm: The VCG verifies fair value estimates provided by the risk- taking functions by leveraging independently derived prices, valuation inputs and other market data, where available. Where independent prices or inputs are not available, the VCG performs additional review to ensure the reasonableness of the estimates. The additional review may include evaluating the limited market activity including client unwinds, benchmarking valuation inputs to those used for similar instruments, decomposing the valuation of structured instruments into individual components, comparing expected to actual cash flows, reviewing profit and loss trends, and reviewing trends in collateral valuation. There are also additional levels of management review for more significant or complex positions. Price verification process Notes to consolidated financial statements on: JPMorgan Chase & Co./2018 Form 10-K Consolidated balance sheets at fair value. The Firm's VCG, which is part of the Firm's Finance function and independent of the risk-taking functions, is responsible for verifying these estimates and determining any fair value adjustments that may be required to ensure that the Firm's positions are recorded at fair value. The VGF is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The Firmwide VGF is chaired by the Firmwide head of the VCG (under the direction of the Firm's Controller), and includes sub-forums covering the CIB, CCB, CB, AWM and certain corporate functions including Treasury and CIO. Risk-taking functions are responsible for providing fair value estimates for assets and liabilities carried on the Valuation process The Firm uses various methodologies and assumptions in the determination of fair value. The use of different methodologies or assumptions by other market participants compared with those used by the Firm could result in the Firm deriving a different estimate of fair value at the reporting date. The level of precision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. measurement date. Fair value is based on quoted market prices or inputs, where available. If prices or quotes are not available, fair value is based on valuation models and other valuation techniques that consider relevant transaction characteristics (such as maturity) and use as inputs observable or unobservable market parameters, including yield curves, interest rates, volatilities, equity or debt prices, foreign exchange rates and credit curves. Valuation adjustments may be made to ensure that financial instruments are recorded at fair value, as described below. Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the JPMorgan Chase carries a portion of its assets and liabilities at fair value. These assets and liabilities are predominantly carried at fair value on a recurring basis (i.e., assets and liabilities that are measured and reported at fair value on the Firm's Consolidated balance sheets). Certain assets (e.g., held-for-sale loans), liabilities and unfunded lending- related commitments are measured at fair value on a nonrecurring basis; that is, they are not measured at fair value on an ongoing basis but are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). 160 JPMorgan Chase & Co./2018 Form 10-K 159 Product/instrument The following table describes the valuation methodologies generally used by the Firm to measure its significant products/ instruments at fair value, including the general classification of such instruments pursuant to the valuation hierarchy. In the absence of quoted market prices, securities are valued based Level 1 Predominantly level 2 Quoted market prices are used where available. Fair value is based on observable prices for mortgage-backed securities with similar collateral and incorporates adjustments to these prices to account for differences between the securities and the value of the underlying loans, which include credit characteristics, portfolio composition, and liquidity. Where observable market data is unavailable or limited, valuations are based on discounted cash flows, which consider the following: Credit spreads derived from the cost of CDS; or benchmark credit curves developed by the Firm, by industry and credit rating Prepayment speed Observed market prices for similar instruments Relevant broker quotes Investment and trading securities residential mortgage loans expected to be sold (CCB, CIB) - conforming Trading loans - consumer - Collateral characteristics Level 2 or 3 Securities financing agreements Loans Valuation methodology Valuations are based on discounted cash flows, which consider: • Classifications in the valuation hierarchy Predominantly level 2 Derivative features: for further information refer to the discussion of derivatives below. Market rates for the respective maturity Collateral characteristics Loans and lending-related commitments - wholesale Loans carried at fair value (e.g., trading loans and non- trading loans) and associated lending-related commitments Where observable market data is available, valuations are based on: Observed market prices (circumstances are infrequent) • Other assets 1,265 1 (d) 6,030 Mortgage servicing rights 230 (e) (328) (c) (7) (c) 276 Loans 277 Mortgage-backed securities 1 276 Asset-backed securities 1-----1- Available-for-sale securities: 803 (c) 123 1,246 397 (3,796) Total available-for-sale securities 61 (340) (c) (277) (729) (in millions) December 31, 2018 Year ended Total realized/ Fair Fair value measurements using significant unobservable inputs - 927 (1) 4 (37) 230 (e) 6,130 (740) (7) (c) 122 (74) (196) 1 (277) (636) (37) 1,047 (d) 1,841 (108) 30 (20) 52 (396) 103 Foreign exchange (28) (107) 23 42 4 (7) 5 (40) (35) 187 (38) 19 (15) value at January 1, 2018 (57) (297) (63) Equity 338 (c) (4,250) Total net derivative receivables 146 (1,129) (17) 7 (301) (72) 1 (674) (73) Commodity 561 (2,225) 330 (617) 1,805 (2,208) 1,676 198 (3,409) (2,440) unrealized (gains)/ losses Fair value Sales Purchases(f) Sales Total realized/ unrealized gains/ (losses) 1, 2017 (in millions) at January December 31, 2017 (430) Year ended Fair value measurements using significant unobservable inputs Settlements(g) Notes to consolidated financial statements JPMorgan Chase & Co./2018 Form 10-K (1,385) (c)(i) 19,418 (831) 1,143 (7,769) 1 11,919 - 171 16,125 (1,169) (c)(i) Transfers into level 3(h) Trading assets: 83 Residential nonagency $ (20) (43) $ 307 49 $ (70) $ $ 161 $ (171) $ Assets:(a) $ (11) U.S. government agencies Mortgage-backed securities: 2017 Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2017 Dec. 31, Fair value at Transfers (out of) level 3(h) Debt instruments: $ 392 Long-term debt 4 - 10 - 1 - (39) Short-term borrowings repurchase agreements Federal funds purchased and securities loaned or sold under $ (204) (c)(i) 2 $ (540) $ 4,169 (736) $ $ 1,437 $ - $ 1,665 $ Deposits Liabilities:(a) at Dec. 31, 2018 related to financial instruments held Change in unrealized (gains)/losses Fair value at Dec. 31, 2018 Transfers (out of) level 3(h) Transfers into level 3(h) Issuances Settlements(g) $ 4,142 $ (136) (c)(i) (329) (c)(i) Trading liabilities - debt and equity instruments 39 39 consolidated VIES Beneficial interests issued by 5 (12) 13 Accounts payable and other liabilities 16 (c) 50 (36) 14 (1) (131) (c)(i) 1,523 (152) 272 (3,388) 3,455 114 (99) 19 (c) Purchases (133) 2,719 150 64 (74) 59 (7) (50) 78 (2) 60 Residential nonagency Commercial - nonagency $ (21) (70) $ 94 $ (73) $ $ (164) 478 $ $ 307 $ (23) $ 549 U.S.government agencies 11 18 1 U.S. Treasury and government agencies (2) 21 22 (22) 624 (165) 189 (97) 2 (232) (23) 378 securities Total mortgage-backed 11 (21) 36 (17) (18) 574 Mortgage-backed securities: 2018 Dec. 31, The level of volatility used in the valuation of a particular option-based derivative depends on a number of factors, including the nature of the risk underlying the option (e.g., the volatility of a particular equity security may be significantly different from that of a particular commodity index), the tenor of the derivative as well as the strike price of the option. Volatility Volatility is a measure of the variability in possible returns for an instrument, parameter or market index given how much the particular instrument, parameter or index changes in value over time. Volatility is a pricing input for options, including equity options, commodity options, and interest rate options. Generally, the higher the volatility of the underlying, the riskier the instrument. Given a long position in an option, an increase in volatility, in isolation, would generally result in an increase in a fair value measurement. Furthermore, correlation levels are very much dependent on market conditions and could have a relatively wide range of levels within or across asset classes over time, particularly in volatile market conditions. The level of correlation used in the valuation of derivatives with multiple underlying risks depends on a number of factors including the nature of those risks. For example, the correlation between two credit risk exposures would be different than that between two interest rate risk exposures. Similarly, the tenor of the transaction may also impact the correlation input, as the relationship between the underlying risks may be different over different time periods. Correlation Correlation is a measure of the relationship between the movements of two variables (e.g., how the change in one variable influences the change in the other). Correlation is a pricing input for a derivative product where the payoff is driven by one or more underlying risks. Correlation inputs are related to the type of derivative (e.g., interest rate, credit, equity, foreign exchange and commodity) due to the nature of the underlying risks. When parameters are positively correlated, an increase in one parameter will result in an increase in the other parameter. When parameters are negatively correlated, an increase in one parameter will result in a decrease in the other parameter. An increase in correlation can result in an increase or a decrease in a fair value measurement. Given a short correlation position, an increase in correlation, in isolation, would generally result in a decrease in a fair value measurement. Notes to consolidated financial statements 169 The loss severity applied in valuing a mortgage-backed security investment depends on factors relating to the underlying mortgages, including the LTV ratio, the nature of the lender's lien on the property and other instrument- specific factors. Loss severity - The loss severity (the inverse concept is the recovery rate) is the expected amount of future realized losses resulting from the ultimate liquidation of a particular loan, expressed as the net amount of loss relative to the outstanding loan balance. An increase in loss severity is generally accompanied by an increase in conditional default rates. An increase in the loss severity, in isolation, would result in a decrease in a fair value measurement. EBITDA multiple - EBITDA multiples refer to the input (often derived from the value of a comparable company) that is multiplied by the historic and/or expected earnings before interest, taxes, depreciation and amortization (“EBITDA”) of a company in order to estimate the company's value. An increase in the EBITDA multiple, in isolation, net of adjustments, would result in an increase in a fair value measurement. Conditional default rate - The conditional default rate is a measure of the reduction in the outstanding collateral balance underlying a collateralized obligation as a result of defaults. While there is typically no direct relationship between conditional default rates and prepayment speeds, collateralized obligations for which the underlying collateral has high prepayment speeds will tend to have lower conditional default rates. An increase in conditional default rates would generally be accompanied by an increase in loss severity and an increase in credit spreads. An increase in the conditional default rate, in isolation, would result in a decrease in a fair value measurement. Conditional default rates reflect the quality of the collateral underlying a securitization and the structure of the securitization itself. Based on the types of securities owned in the Firm's market- making portfolios, conditional default rates are most typically at the lower end of the range presented. JPMorgan Chase & Co./2018 Form 10-K Prepayment speeds may vary from collateral pool to collateral pool, and are driven by the type and location of the Prepayment speed - The prepayment speed is a measure of the voluntary unscheduled principal repayments of a prepayable obligation in a collateralized pool. Prepayment speeds generally decline as borrower delinquencies rise. An increase in prepayment speeds, in isolation, would result in a decrease in a fair value measurement of assets valued at a premium to par and an increase in a fair value measurement of assets valued at a discount to par. The yield and the credit spread of a particular mortgage- backed security primarily reflect the risk inherent in the instrument. The yield is also impacted by the absolute level of the coupon paid by the instrument (which may not correspond directly to the level of inherent risk). Therefore, the range of yield and credit spreads reflects the range of risk inherent in various instruments owned by the Firm. The risk inherent in mortgage-backed securities is driven by the subordination of the security being valued and the characteristics of the underlying mortgages within the collateralized pool, including borrower FICO scores, LTV ratios for residential mortgages and the nature of the property and/ or any tenants for commercial mortgages. For corporate debt securities, obligations of U.S. states and municipalities and other similar instruments, credit spreads reflect the credit quality of the obligor and the tenor of the obligation. Credit spread - The credit spread is the amount of additional annualized return over the market interest rate that a market participant would demand for taking exposure to the credit risk of an instrument. The credit spread for an instrument forms part of the discount rate used in a discounted cash flow calculation. Generally, an increase in the credit spread would result in a decrease in a fair value measurement. Yield The yield of an asset is the interest rate used to discount future cash flows in a discounted cash flow calculation. An increase in the yield, in isolation, would result in a decrease in a fair value measurement. The following discussion also provides a description of attributes of the underlying instruments and external market factors that affect the range of inputs used in the valuation of the Firm's positions. The following discussion provides a description of the impact on a fair value measurement of a change in each unobservable input in isolation, and the interrelationship between unobservable inputs, where relevant and significant. The impact of changes in inputs may not be independent, as a change in one unobservable input may give rise to a change in another unobservable input. Where relationships do exist between two unobservable inputs, those relationships are discussed below. Relationships may also exist between observable and unobservable inputs (for example, as observable interest rates rise, unobservable prepayment rates decline); such relationships have not been included in the discussion below. In addition, for each of the individual relationships described below, the inverse relationship would also generally apply. Changes in and ranges of unobservable inputs underlying borrower, and the remaining tenor of the obligation as well as the level and type (e.g., fixed or floating) of interest rate being paid by the borrower. Typically collateral pools with higher borrower credit quality have a higher prepayment rate than those with lower borrower credit quality, all other factors being equal. Changes in level 3 recurring fair value measurements The following tables include a rollforward of the Consolidated balance sheets amounts (including changes in fair value) for financial instruments classified by the Firm within level 3 of the fair value hierarchy for the years ended December 31, 2018, 2017 and 2016. When a determination is made to classify a financial instrument within level 3, the determination is based on the significance of the unobservable inputs to the overall fair value measurement. However, level 3 financial instruments typically include, in addition to the unobservable or level 3 components, observable components (that is, components that are actively quoted and can be validated to external sources); accordingly, the gains and losses in the table below include changes in fair value due in part to observable factors that are part of the valuation methodology. Also, the Firm risk- manages the observable components of level 3 financial instruments using securities and derivative positions that are classified within level 1 or 2 of the fair value hierarchy; as these level 1 and level 2 risk management instruments are not included below, the gains or losses in the following tables do not reflect the effect of the Firm's risk management activities related to such level 3 instruments. 170 JPMorgan Chase & Co./2018 Form 10-K Transfers (out of) level 3(h) Transfers into level 3(h) Settlements(B) Purchases(f) Sales gains/ (losses) 1, 2018 January unrealized value at realized/ Fair Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2018 Fair value at Fair value measurements using significant unobservable inputs Total Debt instruments: Trading assets: Assets:(a) (in millions) December 31, 2018 Year ended - 107 - - (1) Obligations of U.S. states and 9 232 (127) 107 (1) (120) 118 (40) 295 Other Equity securities 3,635 (1,355) 1,332 (950) (2,722) 2,971 (26) 4,385 Total debt instruments (28) 22 690 55 264 Credit Interest rate Net derivative receivables:(b) (320) (c) 4,168 (1,486) 1,442 (1,069) (285) (2,882) (351) (c) 5,370 Total trading assets - debt and equity instruments (301) 301 (4) 3 (118) (40) 3,144 127 (101) 45 Corporate debt securities (9) 155 (94) 23 (12) (277) 459 (22) 312 78 Non-U.S. government debt (17) 689 (80) (70) 112 (17) 744 municipalities securities (18) 364 (309) (55) (41) 98 28 153 Asset-backed securities (1) 1,706 (765) 813 (658) (1,793) 1,364 26 19 Loans (1) 334 (229) 262 (48) I 53 (30) (64) (38) (132) 149 19 (28) 492 (531) 351 (138) 456 (27) 22 651 649 Obligations of U.S. states and municipalities securities Total mortgage-backed 3 17 (297) 173 (3) (29) 69 115 (11) Commercial nonagency 5 83 1,024 (95) Non-U.S.government debt 74 39 1,832 Asset-backed securities 1,044 (1,311) (2,598) 2,228 (343) 6,604 Loans (22) 576 (207) securities 148 (359) 445 2 736 Corporate debt securities (7) 46 (30) 19 (7) (97) 91 (4) (189) 67 (20) (319) Assets:(a) (in millions) December 31, 2016 Year ended Total realized/ Fair JPMorgan Chase & Co./2018 Form 10-K 172 (2) 13 3 39 (9) Trading assets: 3 7 (c)(i) 1,665 (202) 150 (2,748) 3,289 552 (c)(i) (925) 16,125 1,660 (10,985) 12,458 39 78 3 Debt instruments: Mortgage-backed securities: U.S. government agencies 252 4 194 Residential nonagency $ (36) (139) $ 392 111 $ $ (115) $ $ (295) 135 $ 715 $ (20) $ Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2016 at Dec. 31, 2016 (out of) level 3(h) Transfers Transfers into level 3(h) Settlements(g) Sales Purchases(f) Fair value Fair value measurements using significant unobservable inputs 1, 2016 (losses) gains/ January value at unrealized 655 (712) (968) 288 823 Asset-backed securities 1 1 Mortgage-backed securities Available-for-sale securities: (1,238) (c) (44) (2,360) 76 (293) (1,025) 545 (1,749) 130 (c) (119) Total net derivative receivables (8) (85) 8 645 10 1 (935) 194 Commodity (86) (325) (2,252) 94 213 (852) 277 (36) (42) 663 1 (119) (42) 664 1 (d) Loans 1,518 (49) (c) 259 (7) (838) (313) 570 Mortgage servicing rights 6,608 (163) (e) 679 (109) (919) Other assets 2,401 130 (c) 487 (496) (299) 6,096 2,223 (163) (e) 48 (c) 824 Total available-for-sale securities (1,514) (145) (6) Equity 31 (1,384) 28 (90) 761 26 (360) (287) 649 79 744 Total trading assets - debt and equity instruments Other Physical commodities 7 (207) 11,930 19 (787) 4,837 (832) 302 (2,387) 6,902 (5) 231 29 (40) (108) 90 265 Equity securities 1,850 (2,651) (4,541) 4,024 10,921 (314) Total debt instruments (169) (235) (c) 4,763 (4,936) (48) (649) (124) 64 (725) 67 Foreign exchange (622) 98 36 36 211 (2) 10 549 (742) (144) 1,263 222 (14) (713) (57) 193 876 756 Credit Interest rate Net derivative receivables:(b) (172) (c) (2,482) 7,894 1,905 (3,051) (350) 39 (122) 2 (c) 1,067 (c)(i) (58) 295 59 (4) (148) 176 30 100 761 Other 39 231 Equity securities 68 4,385 21 (2,180) (2,028) 4,567 (4,633) 411 6,902 Total debt instruments 153 (198) 75 (56) (356) 354 32 302 1,346 (46) (162) 17 (164) 98 (1,384) Foreign exchange Credit (473) 264 (1) (8) (1,040) (82) 60 72 1,263 Interest rate Net derivative receivables: (b) 128 (c) 5,370 (2,248) 1,422 (2,194) (4,827) 4,773 550 (c) 7,894 equity instruments Total trading assets - debt and 39 690 (10) Asset-backed securities 1 43 (1,491) 1 1 U.S. Treasury and government agencies (8) 378 (225) 245 (147) (245) 241 17 492 securities | Total mortgage-backed 11 (49) 64 (13) (44) 27 9 17 Commercial nonagency 11 60 (133) 132 1 Obligations of U.S. states and municipalities 649 18 806 (1,323) (2,832) 2,389 333 4,837 Loans 18 312 (195) 157 (497) (612) 872 11 576 Corporate debt securities 78 (71) 62 (518) 559 46 Non-U.S. government debt securities 15 744 (5) (70) 152 2,719 1 (6) (41) Change in unrealized (gains)/losses Dec. 31, 2017 Fair value at Transfers (out of) level 3(h) Transfers into level 3(h) Settlements() Purchases Sales Issuances Total realized/ unrealized (gains)/ losses Fair value at January 1, 2017 (in millions) December 31, 2017 Year ended Fair value measurements using significant unobservable inputs related to financial instruments held 74 (c) (221) (232) (e) 6,030 3 (c) 276 (d) 14 277 14 276 1 (870) (177) 1,265 at Dec. 31, 2017 Liabilities:(a) Deposits 12,850 48 (1) 48 (46) Long-term debt consolidated VIES Beneficial interests issued by (2) 13 Accounts payable and other liabilities (3) (c) 43 Trading liabilities - debt and equity instruments 42 (c)(i) 1,134 Short-term borrowings repurchase agreements securities loaned or sold under Federal funds purchased and $ 198 (c)(i) (874) $4,142 11 $ (291) $ $ $ 3,027 $ $ 152 (c)(i) $ $ 2,117 66 77 244 (c) Other assets Total net derivative receivables (718) (674) (1) (6) (433) (149) (85) Commodity (161) 422 (3,409) (1,482) (245) (2,360) (551) (417) (2,252) Equity 42 (396) 149 (61) 854 (10) 13 43 32 (35) 1,116 (615) (c) 1,190 (649) (797) (140) 1,103 (232) (e) 6,096 Mortgage servicing rights (303) (26) 35 (c) 570 Loans (352) (50) 15 (d) 664 Total available-for-sale securities (352) (50) 15 663 Asset-backed securities 1 Mortgage-backed securities Available-for-sale securities: (1,278) (c) (4,250) 528 (1,480) (864) 2,223 (643) Level 2 Year ended 71.9 72.0 receivable Accrued interest and accounts 405.4 3.6 401.8 405.4 256.5 256.5 0.1 256.5 25.9 $ $ 25.9 $ 25.9 $ $ 22.3 22.3 $ 3 $ - $ - $ 22.3 $ $ Deposits with banks Cash and due from banks 72.0 67.0 loan losses(a) Loans, net of allowance for 31.5 31.4 Investment securities, held-to- maturity 102.1 102.1 102.1 106.9 183.7 67.0 183.7 308.4 106.9 106.9 Securities borrowed 308.4 308.4 resale agreements securities purchased under Federal funds sold and 67.0 183.7 968.0 Financial assets Level 3 $ Downward carrying value changes/impairment Upward carrying value changes Carrying value Other assets (in millions) Year ended December 31, 2018 As of or for the The following table presents the carrying value of equity securities without readily determinable fair values held as of December 31, 2018, that are measured under the measurement alternative and the related adjustments recorded during the periods presented for those securities with observable price changes. These securities are included in the nonrecurring fair value tables when applicable price changes are observable. In its determination of the new carrying values upon observable price changes, the Firm may adjust the prices if deemed necessary to arrive at the Firm's estimated fair values. Such adjustments may include adjustments to reflect the different rights and obligations of similar securities, and other adjustments that are consistent with the Firm's valuation techniques for private equity direct investments. 1,510 As a result of the adoption of the recognition and measurement guidance and the election of the measurement alternative in the first quarter of 2018, the Firm measures certain equity securities without readily determinable fair values at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer, with such changes recognized in other income. JPMorgan Chase & Co./2018 Form 10-K 176 For further information about the measurement of impaired collateral-dependent loans, and other loans where the carrying value is based on the fair value of the underlying collateral (e.g., residential mortgage loans charged off in accordance with regulatory guidance), refer to Note 12. (a) Included $149 million for the year ended 2018 of net gains as a result of the measurement alternative. $ (172) $ 64 $ (308) gains/(losses) Total nonrecurring fair value (1) liabilities Equity securities without readily determinable fair values fair value 309 (160) Level 2 Level 1 value Total estimated Carrying Total estimated fair value Level 3 Level 2 Level 1 Carrying value Included in other assets above is the Firm's interest in approximately 40 million Visa Class B shares, recorded at a nominal carrying value. These shares are subject to certain transfer restrictions currently and will be convertible into Visa Class A shares upon final resolution of certain litigation matters involving Visa. The conversion rate of Visa Class B shares into Visa Class A shares is 1.6298 at December 31, 2018, and may be adjusted by Visa depending on developments related to the litigation matters. (in billions) Estimated fair value hierarchy December 31, 2018 The following table presents by fair value hierarchy classification the carrying values and estimated fair values at December 31, 2018 and 2017, of financial assets and liabilities, excluding financial instruments that are carried at fair value on a recurring basis, and their classification within the fair value hierarchy. Notes to consolidated financial statements 177 JPMorgan Chase & Co./2018 Form 10-K Certain financial instruments that are not carried at fair value on the Consolidated balance sheets are carried at amounts that approximate fair value, due to their short- term nature and generally negligible credit risk. These instruments include cash and due from banks, deposits with banks, federal funds sold, securities purchased under resale agreements and securities borrowed, short-term receivables and accrued interest receivable, short-term borrowings, federal funds purchased, securities loaned and sold under repurchase agreements, accounts payable, and accrued liabilities. In addition, U.S. GAAP requires that the fair value of deposit liabilities with no stated maturity (i.e., demand, savings and certain money market deposits) be equal to their carrying value; recognition of the inherent funding value of these instruments is not permitted. Financial instruments for which carrying value approximates fair value U.S. GAAP requires disclosure of the estimated fair value of certain financial instruments. Financial instruments within the scope of these disclosure requirements are included in the following table. However, certain financial instruments and all nonfinancial instruments are excluded from the scope of these disclosure requirements. Accordingly, the fair value disclosures provided in the following table include only a partial estimate of the fair value of JPMorgan Chase's assets and liabilities. For example, the Firm has developed long-term relationships with its customers through its deposit base and credit card accounts, commonly referred to as core deposit intangibles and credit card relationships. In the opinion of management, these items, in the aggregate, add significant value to JPMorgan Chase, but their fair value is not disclosed in this Note. Additional disclosures about the fair value of financial instruments that are not carried on the Consolidated balance sheets at fair value December 31, 2017 Estimated fair value hierarchy Accounts payable and other Other(b) 47.7 The majority of the Firm's lending-related commitments are not carried at fair value on a recurring basis on the Consolidated balance sheets. The carrying value of the wholesale allowance for lending-related commitments and the estimated fair value of these wholesale lending-related commitments were as follows for the periods indicated. (a) Fair value is typically estimated using a discounted cash flow model that incorporates the characteristics of the underlying loans (including principal, contractual interest rate and contractual fees) and other key inputs, including expected lifetime credit losses, interest rates, prepayment rates, and primary origination or secondary market spreads. For certain loans, the fair value is measured based on the value of the underlying collateral. The difference between the estimated fair value and carrying value of a financial asset or liability is the result of the different methodologies used to determine fair value as compared with carrying value. For example, credit losses are estimated for a financial asset's remaining life in a fair value calculation but are estimated for a loss emergence period in the allowance for loan loss calculation; future loan income (interest and fees) is incorporated in a fair value calculation but is generally not considered in the allowance for loan losses. (b) The prior period amounts have been revised to conform with the current period presentation. Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. 243.5 3.2 240.3 236.6 227.9 3.3 224.6 December 31, 2018 Estimated fair value hierarchy - interest debentures subordinated deferrable Long-term debt and junior 26.0 - 26.0 - 26.0 - 20.2 - 20.2 20.2 consolidated VIES Beneficial interests issued by 227.1 151.8 December 31, 2017 Estimated fair value hierarchy Carrying value(a) Fair value measurements using significant unobservable inputs JPMorgan Chase & Co./2018 Form 10-K 178 The Firm does not estimate the fair value of consumer lending-related commitments. In many cases, the Firm can reduce or cancel these commitments by providing the borrower notice or, in some cases as permitted by law, without notice. For a further discussion of the valuation of lending-related commitments, refer to page 161 of this Note. (a) Excludes the current carrying values of the guarantee liability and the offsetting asset, each of which is recognized at fair value at the inception of the guarantees. 1.1 $ - $ - $ 1.6 $ 1.6 $ 2.1 2.1 $ $ (in billions) $ Wholesale lending- Total estimated fair value Level 3 Level 2 Level 1 Carrying value(a) Total estimated fair value Level 3 Level 2 Level 1 related commitments $ 1.0 $ 31.5 2.9 152.0 - $ 1,447.5 $ - $ 1,447.4 $ Deposits Financial liabilities 48.7 61.3 9.2 52.1 $ 1,447.5 $ 1,422.7 $ 53.9 1.0 59.6 920.3 707.1 213.2 914.6 970.0 728.5 241.5 48.7 60.6 148.9 - - 160.2 3.0 157.0 0.2 160.6 Accounts payable and other liabilities 42.6 0.2 158.2 158.2 42.4 $ 1,422.7 $ 42.6 181.4 62.1 62.1 - 62.1 Short-term borrowings 181.4 181.4 under repurchase agreements Federal funds purchased and securities loaned or sold $ 1,422.7 158.2 37 60.5 2016 (e) Changes in fair value for MSRs are reported in mortgage fees and related income. (d) Realized gains/(losses) on AFS securities, as well as other-than-temporary impairment ("OTTI") losses that are recorded in earnings, are reported in investment securities gains/(losses). Unrealized gains/(losses) are reported in OCI. Realized gains/(losses) and foreign exchange hedge accounting adjustments recorded in income on AFS securities were $1 million, zero and zero for the years ended December 31, 2018, 2017 and 2016, respectively. Unrealized gains/(losses) recorded on AFS securities in OCI were zero, $15 million and $1 million for the years ended December 31, 2018, 2017 and 2016, respectively. (c) Predominantly reported in principal transactions revenue, except for changes in fair value for CCB mortgage loans, and lending-related commitments originated with the intent to sell, and mortgage loan purchase commitments, which are reported in mortgage fees and related income. (b) All level 3 derivatives are presented on a net basis, irrespective of underlying counterparty. (a) Level 3 assets as a percentage of total Firm assets accounted for at fair value (including assets measured at fair value on a nonrecurring basis) were 3%, 3% and 4% at December 31, 2018, 2017 and 2016 respectively. Level 3 liabilities as a percentage of total Firm liabilities accounted for at fair value (including liabilities measured at fair value on a nonrecurring basis) were 15%, 15% and 12% at December 31, 2018, 2017 and 2016, respectively. Notes to consolidated financial statements 173 JPMorgan Chase & Co./2018 Form 10-K (7) --13 6(c) 639 (c) (1,389) 12,850 315 (5,810) 48 (613) (31) (0) -- 143 8,140 147 (c) 11,447 549 (6) 43 (f) Loan originations are included in purchases. (g) Includes financial assets and liabilities that have matured, been partially or fully repaid, impacts of modifications, deconsolidations associated with beneficial interests in VIES and other items. (h) All transfers into and/or out of level 3 are based on changes in the observability and/or significance of the valuation inputs and are assumed to occur at the beginning of the quarterly reporting period in which they occur. (i) Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue, and they were not material for the years ended December 31, 2018 and 2017, respectively. Unrealized (gains)/losses are reported in OCI, and they were $(277) million and $(48) million for the years ended December 31, 2018 and 2017, respectively. • During the year ended December 31, 2017, transfers from level 3 into level 2 included the following: $1.1 billion of long-term debt driven by a decrease in observability and an increase in the significance of unobservable inputs for certain structured notes. • $1.0 billion of gross equity derivative receivables and $1.6 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. $1.4 billion of total debt and equity instruments, the majority of which were trading loans, driven by a decrease in observability. During the year ended December 31, 2018, transfers from level 2 into level 3 included the following: $1.2 billion of gross equity derivative receivables and $1.5 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $1.5 billion of total debt and equity instruments, the majority of which were trading loans, driven by an increase in observability. During the year ended December 31, 2018, transfers from level 3 into level 2 included the following: 13 • • • Transfers between levels for instruments carried at fair value on a recurring basis $1.2 billion decrease in trading assets - debt and equity instruments predominantly driven by a decrease of $1.0 billion in trading loans primarily due to settlements and net sales. Level 3 assets were $17.2 billion at December 31, 2018, reflecting a decrease of $2.1 billion from December 31, 2017, largely due to: For the year ended December 31, 2018 changes to level 3 assets since December 31, 2017, for those items measured at fair value on a recurring basis. For further information on changes impacting items measured at fair value on a nonrecurring basis, refer to Assets and liabilities measured at fair value on a nonrecurring basis on page 176. Level 3 assets (including assets measured at fair value on a nonrecurring basis) were 0.7% of total Firm assets at December 31, 2018. The following describes significant Consolidated balance sheets changes Level 3 analysis • (22) (70) (c) (55) 1,134 $ (1,283) $ - $ 1,375 $2,950 $ (56) (c) $ at Dec. 31, 2016 Change in unrealized (gains)/losses related to financial instruments held Fair value at Dec. 31, 2016 Transfers (out of) level 3(h) Transfers into level 3(h) Settlements() Deposits $ Liabilities:(a) Sales Issuances Purchases 1, 2016 losses (gains)/ January December 31, 2016 value at unrealized Total realized/ $ (209) Fair (in millions) $1.5 billion of trading loans driven by an increase in observability. $ $ 114 (1,210) 1,876 (4) 6 (2) Long-term debt consolidated VIES Beneficial interests issued by 23 (869) $2,117 (15) 63 19 Accounts payable and other liabilities Trading liabilities - debt and equity instruments (230) (c) 639 Short-term borrowings repurchase agreements securities loaned or sold under Federal funds purchased and 23 (c) (12) (c) • (18) (c) 281 $ value Level 3 Level 1 Total fair $ Other assets Loans December 31, 2017 (in millions) Fair value hierarchy 238 1,360 823 815 1,079 $ $ - $ Total assets measured at fair value on a nonrecurring basis 8 - 537 $ 264 (b) $ $ $ 132 (a) 2017 $ (159) (148) $1.2 billion of gross equity derivative payables as a result of Other assets $ (68) Loans 2018 December 31, (in millions) The following table presents the total change in value of assets and liabilities for which a fair value adjustment has been recognized for the years ended December 31, 2018, 2017 and 2016, related to financial instruments held at those dates. Nonrecurring fair value changes 596 There were no material liabilities measured at fair value on a nonrecurring basis at December 31, 2018 and 2017. 1,300 $ 779 $ 521 $ 466 183 283 834 Total assets measured at fair value on a nonrecurring basis (a) Primarily includes equity securities without readily determinable fair values that were adjusted based on observable price changes in orderly transactions from an identical or similar investment of the same issuer (measurement alternative) as a result of the adoption of the recognition and measurement guidance. Of the $815 million in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2018, $667 million related to such equity securities. These equity securities are classified as level 3 due to the infrequency of the observable prices and/or the restrictions on the shares. (b) of the $264 million in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2018, $225 million related to residential real estate loans carried at the net realizable value of the underlying collateral (e.g., collateral-dependent loans and other loans charged off in accordance with regulatory guidance). These amounts are classified as level 3 as they are valued using information from broker's price opinions, appraisals and automated valuation models and discounted based upon the Firm's experience with actual liquidation values. These discounts ranged from 13% to 54% with a weighted average of 25%. 273 $ Other assets (a) Credit and funding adjustments - derivatives Derivatives are generally valued using models that use as their basis observable market parameters. These market parameters generally do not consider factors such as counterparty nonperformance risk, the Firm's own credit quality, and funding costs. Therefore, it is generally necessary to make adjustments to the base estimate of fair value to reflect these factors. CVA represents the adjustment, relative to the relevant benchmark interest rate, necessary to reflect counterparty nonperformance risk. The Firm estimates CVA using a scenario analysis to estimate the expected positive credit exposure across all of the Firm's existing positions with each counterparty, and then estimates losses based on the probability of default and estimated recovery rate as a result of a counterparty credit event considering contractual factors designed to mitigate the Firm's credit exposure, such as collateral and legal rights of offset. The key inputs to this methodology are (i) the probability of a default event occurring for each counterparty, as derived from observed or estimated CDS spreads; and (ii) estimated recovery rates implied by CDS spreads, adjusted to consider the differences in recovery rates as a derivative creditor relative to those reflected in CDS spreads, which generally reflect senior unsecured creditor risk. Loans JPMorgan Chase & Co./2018 Form 10-K 174 There were no individually significant movements for the year ended December 31, 2016. 2016 $1.3 billion of net losses on liabilities predominantly driven by market movements in long-term debt. 2017 $1.6 billion of net gains on liabilities largely driven by market movements in long-term debt. 2018 • The following describes significant components of total realized/ unrealized gains/(losses) for instruments measured at fair value on a recurring basis for the years ended December 31, 2018, 2017 and 2016. For further information on these instruments, refer to Changes in level 3 recurring fair value measurements rollforward tables on pages 170-174. Gains and losses occur. All transfers are based on changes in the observability and/or significance of the valuation inputs and are assumed to occur at the beginning of the quarterly reporting period in which they $1.0 billion of trading loans driven by a decrease in observability. $1.1 billion of gross equity derivative receivables and $1.0 billion of gross equity derivative payables as a result of an decrease in observability and an increase in the significance of unobservable inputs. During the year ended December 31, 2016, transfers from level 2 into level 3 included the following: $1.4 billion of long-term debt driven by an increase in observability and a reduction in the significance of unobservable inputs for certain structured notes. During the year ended December 31, 2016, transfers from level 3 into level 2 included the following: $1.7 billion of long-term debt driven by a decrease in observability and an increase in the significance of unobservable inputs for certain structured notes. $1.0 billion of gross equity derivative receivables and $2.5 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. • FVA represents the adjustment to reflect the impact of funding and is recognized where there is evidence that a market participant in the principal market would incorporate it in a transfer of the instrument. The Firm's FVA framework, applied to uncollateralized (including partially collateralized) over-the-counter ("OTC") derivatives incorporates key inputs such as: (i) the expected funding requirements arising from the Firm's positions with During the year ended December 31, 2017, transfers from level 2 into level 3 included the following: an increase in observability and a decrease in the significance of unobservable inputs. The following table provides the impact of credit and funding adjustments on principal transactions revenue in the respective periods, excluding the effect of any associated hedging activities. The FVA presented below includes the impact of the Firm's own credit quality on the inception value of liabilities as well as the impact of changes in the Firm's own credit quality over time. Total fair value Level 3 Fair value hierarchy Level 2 Level 1 December 31, 2018 (in millions) The following tables present the assets held as of December 31, 2018 and 2017, respectively, for which a nonrecurring fair value adjustment was recorded during the years ended December 31, 2018 and 2017, respectively, by major product category and fair value hierarchy. Assets and liabilities measured at fair value on a nonrecurring basis Notes to consolidated financial statements 175 each counterparty and collateral arrangements; and (ii) the estimated market funding cost in the principal market which, for derivative liabilities, considers the Firm's credit risk (DVA). For collateralized derivatives, the fair value is estimated by discounting expected future cash flows at the relevant overnight indexed swap rate given the underlying collateral agreement with the counterparty, and therefore a separate FVA is not necessary. JPMorgan Chase & Co./2018 Form 10-K Valuation adjustments on fair value option elected liabilities 193 $ 802 $ (84) (74) (295) 7 Derivatives FVA Derivatives CVA Credit and funding adjustments: 2016 2017 2018 Year ended December 31, (in millions) The valuation of the Firm's liabilities for which the fair value option has been elected requires consideration of the Firm's own credit risk. DVA on fair value option elected liabilities reflects changes (subsequent to the issuance of the liability) in the Firm's probability of default and LGD, which are estimated based on changes in the Firm's credit spread observed in the bond market. Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue. Unrealized (gains)/losses are reported in OCI. Refer to page 174 in this Note and Note 23 for further information. 881,188 Subtotal 439,162 1,627 54,213 15,028 21,460 387,813 Loans held-for-sale and loans at fair value 45,197 15,028 68,284 Automotive 1,469 1,692 952 4,113 1,884 2,029 645 4,558 Receivables from customers and other(a) Securities Firms 1,186 All other(e) 30,063 (h) Represents lending-related financial instruments. 35,931 402,898 5,607 183 JPMorgan Chase & Co./2018 Form 10-K 3,499 (g) Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. (f) Excludes cash placed with banks of $268.1 billion and $421.0 billion, at December 31, 2018 and 2017, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (e) All other includes: SPES and Private education and civic organizations, representing approximately 92% and 8%, respectively, at December 31, 2018 and 90% and 10%, respectively, at December 31, 2017. For more information on exposures to SPES, refer to Note 14. (d) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2018 and 2017, noted above, the Firm held: $7.8 billion and $9.8 billion, respectively, of trading securities; $37.7 billion and $32.3 billion, respectively, of AFS securities; and $4.8 billion and $14.4 billion, respectively, of held-to-maturity ("HTM") securities, issued by U.S. state and municipal governments. For further information, refer to Note 2 and Note 10. (c) Individuals and Individual Entities predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts. (b) The industry rankings presented in the table as of December 31, 2017, are based on the industry rankings of the corresponding exposures at December 31, 2018, not actual rankings of such exposures at December 31, 2017. (a) Receivables from customers primarily represent held-for-investment margin loans to brokerage customers (Prime Services in CIB, AWM and CCB) that are collateralized through assets maintained in the clients' brokerage accounts, as such no allowance is held against these receivables. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. 861,265 408,505 370,098 $2,004,974 $ 930,697 $ 56,523 $ 991,482 $2,108,242 $ 984,554 $ 54,213 $1,039,258 Total exposure(f)(g) 56,523 387,813 54,213 454,190 926,279 Total wholesale-related 370,098 56,523 21,887 2,711 60,529 829,519 5,607 26,139 351 5,170 1,525 1,102 6,391 15,660 Transportation 10,083 208 5,654 15,945 10,952 181 8,167 4,902 Chemicals & Plastics 9,575 342 4,903 14,820 11,770 399 1,870 Total long-term beneficial interests 17,339 16,035 15,797 6,733 977 5,941 18 7,484 Financial Markets Infrastructure 9,874 2,804 1,411 14,089 8,714 2,569 1,356 12,639 Insurance 8,741 702 4,728 14,171 9,501 488 5,370 15,359 Metals & Mining 8,087 5,036 Nonprincipal-protected debt (b) Manage the risk of the mortgage pipeline, warehouse loans and MSRS Specified risk management CCB Manage the credit risk of wholesale lending exposures ΝΑ Foreign exchange 194 Corporate Cash flow hedge 192 Corporate Fair value hedge Hedge fixed rate assets and liabilities Hedge floating-rate assets and liabilities Foreign exchange • Interest rate Hedge foreign currency-denominated assets and liabilities Hedge foreign currency-denominated forecasted revenue and expense Manage specifically identified risk exposures in qualifying hedge accounting relationships: reference Designation and disclosure segment or unit Use of Derivative Type of Derivative Page Affected The following table outlines the Firm's primary uses of derivatives and the related hedge accounting designation or disclosure category. Notes to consolidated financial statements 185 JPMorgan Chase & Co./2018 Form 10-K • Interest rate Fair value hedge Corporate 192 195 13,937 Manage the risk of certain other specified assets and liabilities Specified risk management CIB 195 • Interest rate and • Credit • Interest rate Manage specifically identified risk exposures not designated in qualifying hedge accounting relationships: 192 CIB Fair value hedge Hedge commodity inventory • Commodity • 195 Corporate Net investment hedge Hedge the value of the Firm's investments in non-U.S. dollar functional currency entities • Foreign exchange 194 Corporate Cash flow hedge JPMorgan Chase uses net investment hedges to protect the value of the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. For qualifying net investment hedges, changes in the fair value of the derivatives due to changes in spot foreign exchange rates are recorded in OCI as translation adjustments. Amounts excluded from the assessment of effectiveness are recorded directly in earnings. JPMorgan Chase uses cash flow hedges primarily to hedge the exposure to variability in forecasted cash flows from floating-rate assets and liabilities and foreign currency- denominated revenue and expense. For qualifying cash flow hedges, changes in the fair value of the derivative are recorded in OCI and recognized in earnings as the hedged item affects earnings. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item - primarily interest income, interest expense, noninterest revenue and compensation expense. If the hedge relationship is terminated, then the change in value of the derivative recorded in AOCI is recognized in earnings when the cash flows that were hedged affect earnings. For hedge relationships that are discontinued because a forecasted transaction is not expected to occur according to the original hedge forecast, any related derivative values recorded in AOCI are immediately recognized in earnings. revenue. There are three types of hedge accounting designations: fair value hedges, cash flow hedges and net investment hedges. JPMorgan Chase uses fair value hedges primarily to hedge fixed-rate long-term debt, AFS securities and certain commodities inventories. For qualifying fair value hedges, the changes in the fair value of the derivative, and in the value of the hedged item for the risk being hedged, are recognized in earnings. Certain amounts excluded from the assessment of effectiveness are recorded in OCI and recognized in earnings over the life of the derivative. If the hedge relationship is terminated, then the adjustment to the hedged item continues to be reported as part of the basis of the hedged item, and for benchmark interest rate hedges, is amortized to earnings as a yield adjustment. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item primarily net interest income and principal transactions Long-term debt Principal-protected debt $ 32,674 (c) $ 28,718 $ (3,956) $ 26,297 (c) $ 23,848 $ (2,449) Nonprincipal-protected debt (b) ΝΑ 26,168 ΝΑ ΝΑ 23,671 ΝΑ Total long-term debt ΝΑ $ 54,886 ΝΑ ΝΑ $ 47,519 (4,485) Long-term beneficial interests (31) 36,590 2,508 40,469 $ To qualify for hedge accounting, a derivative must be highly effective at reducing the risk associated with the exposure being hedged. In addition, for a derivative to be designated as a hedge, the risk management objective and strategy must be documented. Hedge documentation must identify the derivative hedging instrument, the asset or liability or forecasted transaction and type of risk to be hedged, and how the effectiveness of the derivative is assessed prospectively and retrospectively. To assess effectiveness, the Firm uses statistical methods such as regression analysis, nonstatistical methods such as dollar-value comparisons of the change in the fair value of the derivative to the change in the fair value or cash flows of the hedged item, and qualitative comparisons of critical terms and the evaluation of any changes in those terms. The extent to which a derivative has been, and is expected to continue to be, highly effective at offsetting changes in the fair value or cash flows of the hedged item must be assessed and documented at least quarterly. If it is determined that a derivative is not highly effective at hedging the designated exposure, hedge accounting is discontinued. The Firm applies hedge accounting to certain derivatives executed for risk management purposes - generally interest rate, foreign exchange and commodity derivatives. However, JPMorgan Chase does not seek to apply hedge accounting to all of the derivatives involved in the Firm's risk management activities. For example, the Firm does not apply hedge accounting to purchased CDS used to manage the credit risk of loans and lending-related commitments, because of the difficulties in qualifying such contracts as hedges. For the same reason, the Firm does not apply hedge accounting to certain interest rate, foreign exchange, and commodity derivatives used for risk management purposes. The Firm adopted new hedge accounting guidance in the first quarter of 2018, which required prospective amendments to the disclosures, as reflected in this Note. For additional information on the impact upon adoption of the new guidance, refer to Notes 1 and 23. Derivatives designated as hedges JPMorgan Chase & Co./2018 Form 10-K 184 As permitted under U.S. GAAP, the Firm nets derivative assets and liabilities, and the related cash collateral receivables and payables, when a legally enforceable master netting agreement exists between the Firm and the derivative counterparty. For further discussion of the offsetting of assets and liabilities, refer to Note 1. The accounting for changes in value of a derivative depends on whether or not the transaction has been designated and qualifies for hedge accounting. Derivatives that are not designated as hedges are reported and measured at fair value through earnings. The tabular disclosures on pages 188-195 of this Note provide additional information on the amount of, and reporting for, derivative assets, liabilities, gains and losses. For further discussion of derivatives embedded in structured notes, refer to Notes 2 and 3. All free-standing derivatives that the Firm executes for its own account are required to be recorded on the Consolidated balance sheets at fair value. Accounting for derivatives The Firm provides clearing services for clients in which the Firm acts as a clearing member at certain derivative exchanges and clearing houses. The Firm does not reflect the clients' derivative contracts in its Consolidated Financial Statements. For further information on the Firm's clearing services, refer to Note 27. Derivative clearing services For more information about risk management derivatives, refer to the risk management derivatives gains and losses table on page 195 of this Note, and the hedge accounting gains and losses tables on pages 192-195 of this Note. Derivative counterparties and settlement types The Firm enters into OTC derivatives, which are negotiated and settled bilaterally with the derivative counterparty. The Firm also enters into, as principal, certain ETD such as futures and options, and OTC-cleared derivative contracts with CCPS. ETD contracts are generally standardized contracts traded on an exchange and cleared by the CCP, which is the Firm's counterparty from the inception of the transactions. OTC-cleared derivatives are traded on a bilateral basis and then novated to the CCP for clearing. Commodities contracts are used to manage the price risk of certain commodities inventories. Gains or losses on these derivative instruments are expected to substantially offset the depreciation or appreciation of the related inventory. Credit derivatives are used to manage the counterparty credit risk associated with loans and lending-related commitments. Credit derivatives compensate the purchaser when the entity referenced in the contract experiences a credit event, such as bankruptcy or a failure to pay an obligation when due. Credit derivatives primarily consist of CDS. For a further discussion of credit derivatives, refer to the discussion in the Credit derivatives section on pages 195-197 of this Note. Foreign currency forward contracts are used to manage the foreign exchange risk associated with certain foreign currency-denominated (i.e., non-U.S. dollar) assets and liabilities and forecasted transactions, as well as the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. As a result of fluctuations in foreign currencies, the U.S. dollar- equivalent values of the foreign currency-denominated assets and liabilities or the forecasted revenues or expenses increase or decrease. Gains or losses on the derivative instruments related to these foreign currency-denominated assets or liabilities, or forecasted transactions, are expected to substantially offset this variability. The Firm generally uses interest rate contracts to manage the risk associated with changes in interest rates. Fixed-rate assets and liabilities appreciate or depreciate in market value as interest rates change. Similarly, interest income and expense increases or decreases as a result of variable- rate assets and liabilities resetting to current market rates, and as a result of the repayment and subsequent origination or issuance of fixed-rate assets and liabilities at current market rates. Gains and losses on the derivative instruments related to these assets and liabilities are expected to substantially offset this variability. The Firm manages certain market and credit risk exposures using derivative instruments, including derivatives in hedge accounting relationships and other derivatives that are used to manage risks associated with specified assets and liabilities. Risk management derivatives The majority of the Firm's derivatives are entered into for market-making purposes. Clients use derivatives to mitigate or modify interest rate, credit, foreign exchange, equity and commodity risks. The Firm actively manages the risks from its exposure to these derivatives by entering into other derivative contracts or by purchasing or selling other financial instruments that partially or fully offset the exposure from client derivatives. Derivative contracts derive their value from underlying asset prices, indices, reference rates, other inputs or a combination of these factors and may expose counterparties to risks and rewards of an underlying asset or liability without having to initially invest in, own or exchange the asset or liability. JPMorgan Chase makes markets in derivatives for clients and also uses derivatives to hedge or manage its own risk exposures. Predominantly all of the Firm's derivatives are entered into for market- making or risk management purposes. Note 5 - Derivative instruments Notes to consolidated financial statements 38,157 2,539 44,954 $ (1,567) 3,375 28 1,720 Total Consumer, excluding credit card Receivables from customers(a) Consumer, excluding credit card December 31, (in millions) 2017 As a result of continued growth and the relative size of the portfolio, exposure to "Individuals,” which was previously disclosed in "All Other," is now separately disclosed in the table below as "Individuals and Individual Entities." This category predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts. Predominantly all of this exposure is secured, largely by cash and marketable securities. In the table below, prior period amounts have been revised to conform with the current period presentation. The table below presents both on-balance sheet and off-balance sheet consumer and wholesale-related credit exposure by the Firm's three credit portfolio segments as of December 31, 2018 and 2017. JPMorgan Chase & Co./2018 Form 10-K 182 Terms of loan products and collateral coverage are included in the Firm's assessment when extending credit and establishing its allowance for loan losses. Credit card The Firm does not believe that its exposure to any particular loan product or industry segment (e.g., real estate), or its exposure to residential real estate loans with high LTV ratios, results in a significant concentration of credit risk. In the Firm's consumer portfolio, concentrations are managed primarily by product and by U.S. geographic region, with a key focus on trends and concentrations at the portfolio level, where potential credit risk concentrations can be remedied through changes in underwriting policies and portfolio guidelines. For additional information on the geographic composition of the Firm's consumer loan portfolios, refer to Note 12. In the wholesale portfolio, credit risk concentrations are evaluated primarily by industry and monitored regularly on both an aggregate portfolio level and on an individual client or counterparty basis. Concentrations of credit risk arise when a number of clients, counterparties or customers are engaged in similar business activities or activities in the same geographic region, or when they have similar economic features that would cause their ability to meet contractual obligations to be similarly affected by changes in economic conditions. JPMorgan Chase regularly monitors various segments of its credit portfolios to assess potential credit risk concentrations and to obtain additional collateral when deemed necessary and permitted under the Firm's agreements. Senior management is significantly involved in the credit approval and review process, and risk levels are adjusted as needed to reflect the Firm's risk appetite. Note 4 - Credit risk concentrations Notes to consolidated financial statements 181 JPMorgan Chase & Co./2018 Form 10-K 4,713 4,468 15 31,235 The Firm's wholesale exposure is managed through loan syndications and participations, loan sales, securitizations, credit derivatives, master netting agreements, collateral and other risk-reduction techniques. For additional information on loans, refer to Note 12. Total consumer-related 2018 Credit exposure(g) Loans 149,511 372,681 421,367 722.342 1,143,709 651,445 530,364 1,181,963 605,379 156,632 762,011 46,066 373,732 419,952 $ 48,553 $ 46,066 $ 421,234 $ 372,681 $ 133 154 $ 419,798 $ 373,732 $ Off-balance sheet(h) Derivatives Loans Credit exposure(g) Off-balance sheet(h) On-balance sheet On-balance sheet Derivatives 3,026 38 5,641 - Interest rate Risk exposure (in millions) December 31, 2018 December 31, 2017 The following table presents the fair value of structured notes, by balance sheet classification and the primary risk type. Structured note products by balance sheet classification and risk component At December 31, 2018 and 2017, the contractual amount of lending-related commitments for which the fair value option was elected was $6.9 billion and $7.4 billion, respectively, with a corresponding fair value of $(82) million and $(76) million, respectively. For further information regarding off-balance sheet lending-related financial instruments, refer to Note 27. (c) Where the Firm issues principal-protected zero-coupon or discount notes, the balance reflects the contractual principal payment at maturity or, if applicable, the contractual principal payment at the Firm's next call date. (a) There were no performing loans that were ninety days or more past due as of December 31, 2018 and 2017. (b) Remaining contractual principal is not applicable to nonprincipal-protected structured notes and long-term beneficial interests. Unlike principal-protected structured notes and long-term beneficial interests, for which the Firm is obligated to return a stated amount of principal at maturity, nonprincipal- protected structured notes and long-term beneficial interests do not obligate the Firm to return a stated amount of principal at maturity, but for structured notes to return an amount based on the performance of an underlying variable or derivative feature embedded in the note. However, investors are exposed to the credit risk of the Firm as issuer for both nonprincipal-protected and principal-protected notes. ΝΑ 45 $ ΝΑ ΝΑ Specified risk management $ ΝΑ ΝΑ 45 $ ΝΑ ΝΑ Credit 522,192 Foreign exchange Long-term debt 69 $ 8,058 $ 30,183 1,312 147 7,106 6,548 8,649 $ 19,112 $ 74,798 7,368 1,207 6,670 $20,985 $ 80,724 $ 47,037 $ $ 53,069 $ Total structured notes 17,581 230 34,172 1,613 34 $ 22,056 $ 4,329 2,841 38 - 62 $ 12,372 $ 36,571 995 5,004 3,364 157 5,422 21,382 372 3,169 4,009 $ 24,137 $ term debt borrowings Deposits Total Total Short-term Long- Short-term borrowings Deposits Equity Commodity 19,182 48,553 621,384 559 13,008 42,600 Oil & Gas 13,053 7,998 11,480 32,531 16,968 9,033 29,033 16,806 Asset Managers 37,533 2,191 16,273 55,997 29,921 1,874 16,347 48,142 Healthcare 42,807 41,317 12,621 1,727 12,869 3,867 18,456 Central Govt 13,611 2,888 12,134 28,633 15,032 2,000 10,319 27,351 State & Municipal Govt(d) 21,046 2,084 6,187 29,317 20,841 1,740 5,591 28,172 Utilities 26,969 16,342 6,816 25,879 49,037 56,801 1,093 36,921 94,815 Consumer & Retail 8,351 1,252 77,768 87,371 25,608 153 113,648 139,409 27,415 9,474 1,017 86,586 97,077 Individuals and Individual Entities (c) 164 115,737 143,316 Real Estate Wholesale-related (b) 87,679 572,831 31,044 55,521 15,192 5,903 28,825 49,920 Banks & Finance Cos 35,948 1,163 18,161 55,272 38,444 958 19,126 58,528 Industrials 43,344 2,265 13,665 59,274 52,999 2,667 16,980 72,646 Technology, Media & Telecommunications 1,114 Corporate purchased under resale foreign exchange 120 Purchased options 98 135 Written options 168 156 Spot, futures and forwards 133 (c) 134 93 Swaps Total equity contracts 1,441 1,465 453 490 531 528 90 101 367 Commodity contracts Total commodity contracts 545 492 (c) designated as hedges Not Net derivative receivables(b) Total Designated as derivative hedges receivables designated as hedges December 31, 2018 (in millions) Not Gross derivative payables Gross derivative receivables Free-standing derivative receivables and payables (a) The following table summarizes information on derivative receivables and payables (before and after netting adjustments) that are reflected on the Firm's Consolidated balance sheets as of December 31, 2018 and 2017, by accounting designation (e.g., whether the derivatives were designated in qualifying hedge accounting relationships or not) and contract type. Impact of derivatives on the Consolidated balance sheets Notes to consolidated financial statements 187 JPMorgan Chase & Co./2018 Form 10-K While the notional amounts disclosed above give an indication of the volume of the Firm's derivatives activity, the notional amounts significantly exceed, in the Firm's view, the possible losses that could arise from such transactions. For most derivative contracts, the notional amount is not exchanged; it is used simply as a reference to calculate payments. (c) The prior period amounts have been revised to conform with the current period presentation. contracts, refer to the Credit derivatives discussion on pages 195-197. (b) Represents the sum of gross long and gross short third-party notional derivative contracts. (a) For more information on volumes and types of credit derivative $ 48,403 (c) 48,239 $ Total derivative notional amounts 346 Purchased options Written options Futures and forwards 3,576 3,997 Written options Note 3 - Fair value option The fair value option provides an option to elect fair value as an alternative measurement for selected financial assets, financial liabilities, unrecognized firm commitments, and written loan commitments. The Firm has elected to measure certain instruments at fair value for several reasons including to mitigate income statement volatility caused by the differences between the measurement basis of elected instruments (e.g., certain instruments elected were previously accounted for on an accrual basis) and the associated risk management arrangements that are accounted for on a fair value basis, as well as to better reflect those instruments that are managed on a fair value basis. • • The Firm's election of fair value includes the following instruments: Loans purchased or originated as part of securitization warehousing activity, subject to bifurcation accounting, or managed on a fair value basis, including lending- related commitments Certain securities financing agreements, such as those with an embedded derivative and/or a maturity of greater than one year Owned beneficial interests in securitized financial assets that contain embedded credit derivatives, which would otherwise be required to be separately accounted for as a derivative instrument Structured notes, which are predominantly financial instruments that contain embedded derivatives, that are issued as part of CIB's client-driven activities Certain long-term beneficial interests issued by CIB'S consolidated securitization trusts where the underlying assets are carried at fair value JPMorgan Chase & Co./2018 Form 10-K 179 Notes to consolidated financial statements Changes in fair value under the fair value option election The following table presents the changes in fair value included in the Consolidated statements of income for the years ended December 31, 2018, 2017 and 2016, for items for which the fair value option was elected. The profit and loss information presented below only includes the financial instruments that were elected to be measured at fair value; related risk management instruments, which are required to be measured at fair value, are not included in the table. 2018 2017 2016 Principal transactions Purchased options Designated as hedges 4,322 Total interest rate contracts Swaps Equity contracts 11,438 11,084 Total foreign exchange contracts 776 830 Purchased options 786 835 Written options 5,923 5,871 Spot, futures and forwards 3,953 3,548 Cross-currency swaps Foreign exchange contracts 1,522 1,501 Credit derivatives (a) 33,510 33,644 3,987 All other income Total derivative payables derivative payables(b) 23,252 154,601 869 16,151 160,231 491 23,205 23,205 159,740 Foreign exchange Credit $ 284,433 (c) $ 1,030 (c) $ 315,992 $ 24,673 3 (c) $284,436 23,252 $ 314,962 (c) $ Net derivative payables(b) Total derivative payables Designated as hedges as hedges designated Not Net derivative receivables(b) Total Designated as derivative hedges receivables designated as hedges Not Interest rate $ 7,129 1,299 1,221 JPMorgan Chase & Co./2018 Form 10-K 188 (c) The prior period amounts have been revised to conform with the current period presentation. (b) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral receivables and payables when a legally enforceable master netting agreement exists. (a) Balances exclude structured notes for which the fair value option has been elected. Refer to Note 3 for further information. 1,627 (c) $530,806 $ 37,777 1,540 (c) $ 559,553 $ 56,523 $ 529,179 (c) $ $ 558,013 (c) $ Total fair value of trading assets and liabilities 7,684 21,901 403 9,192 45,395 45,395 21,498 7,882 6,948 40,040 20,085 19 40,040 20,066 Commodity Equity 12,473 155,822 Gross derivative payables Gross derivative receivables Trading assets and liabilities December 31, 2017 (in millions) 164,392 13,450 167,685 628 167,057 Equity Foreign exchange 1,667 20,276 20,276 $ 242,782 $ 7,784 $ $ 242,782 $ 268,704 $ 23,214 612 20,095 20,095 Credit 833 $ $ 267,871 Interest rate liabilities Trading assets and 825 Net 165,217 Commodity $ 41,769 $ 501,888 946 $ $ 500,942 54,213 $ 526,239 $ $ 524,531 $ 1,708 Total fair value of trading assets and liabilities 9,372 22,418 121 22,297 6,991 20,470 247 10,161 51,195 51,195 9,946 49,285 - 49,285 20,223 12,785 195 Total changes in fair value recorded(e) All other income The following describes how the gains and losses that are attributable to changes in instrument-specific credit risk, were determined. • Loans and lending-related commitments: For floating- rate instruments, all changes in value are attributed to instrument-specific credit risk. For fixed-rate instruments, an allocation of the changes in value for the period is made between those changes in value that are interest rate-related and changes in value that are credit-related. Allocations are generally based on an analysis of borrower-specific credit spread and recovery information, where available, or benchmarking to similar entities or industries. Long-term debt: Changes in value attributable to instrument-specific credit risk were derived principally from observable changes in the Firm's credit spread as observed in the bond market. Securities financing agreements: Generally, for these types of agreements, there is a requirement that collateral be maintained with a market value equal to or in excess of the principal amount loaned; as a result, there would be no adjustment or an immaterial adjustment for instrument-specific credit risk related to these agreements. 180 JPMorgan Chase & Co./2018 Form 10-K Difference between aggregate fair value and aggregate remaining contractual principal balance outstanding The following table reflects the difference between the aggregate fair value and the aggregate remaining contractual principal balance outstanding as of December 31, 2018 and 2017, for loans, long-term debt and long-term beneficial interests for which the fair value option has been elected. December 31, (in millions) Loans(a) Determination of instrument-specific credit risk for items for which a fair value election was made 2018 2017 Fair value over/ (under) Contractual principal outstanding Fair value contractual Contractual principal outstanding (under) contractual principal outstanding Fair value Fair value over/ (e) Changes in fair value exclude contractual interest, which is included in interest income and interest expense for all instruments other than hybrid financial instruments. For further information regarding interest income and interest expense, refer to Note 7. (d) Reported in other income. (c) Reported in mortgage fees and related income. 1 862 1 (747) (747) (236) (236) (1) (1) 6 6 Beneficial interests issued by consolidated VIES 23 23 Long-term debt(a)(b) 2,695 2,695 (2,022) (2,022) (773) (773) (a) Unrealized gains/(losses) due to instrument-specific credit risk (DVA) for liabilities for which the fair value option has been elected is recorded in OCI, while realized gains/(losses) are recorded in principal transactions revenue. Realized gains/(losses) due to instrument-specific credit risk recorded in principal transactions revenue were not material for the years ended December 31, 2018, 2017 and 2016. (b) Long-term debt measured at fair value predominantly relates to structured notes. Although the risk associated with the structured notes is actively managed, the gains/(losses) reported in this table do not include the income statement impact of the risk management instruments used to manage such risk. principal outstanding Nonaccrual loans Loans reported as trading assets $ 3,562 $ 21,763 $ 21,043 2017 2018 Notional amounts (b) Futures and forwards Swaps Interest rate contracts December 31, (in billions) The following table summarizes the notional amount of derivative contracts outstanding as of December 31, 2018 and 2017. Notional amount of derivative contracts JPMorgan Chase & Co./2018 Form 10-K 186 195 CIB, Corporate 195 CIB Market-making and other Market-making and other Other derivatives • Various Market-making and related risk management ⚫ Various Market-making derivatives and other activities: 4,904 Trading liabilities (1,812) (35) (4,776) $ $ 4,240 $ Loans 39 1,350 $ (2,890) $ 4,219 (39) 39 $ 1,371 $ (2,848) (39) Subtotal 4,279 1,350 (2,929) 4,258 1,371 (2,887) All other performing loans Loans reported as trading assets 42,215 Loans 3,186 Total loans $ 49,680 40,403 3,151 44,904 $ Principal transactions 862 19 1,943 2 (c) 1,945 120 (1) (c) 119 Loans reported as trading assets: Changes in instrument- specific credit risk (1,679) 414 415 330 14 (c) 344 461 43 (c) 504 Other changes in fair value 160 185 (c) 1 (c) 1 (c) (1,680) Debt and equity instruments, excluding loans Total changes in fair value recorded (e) Total changes in Principal transactions All other income fair value recorded(e) December 31, (in millions) Federal funds sold and securities 28 agreements $ Securities borrowed (35) $ 22 $ (35) $ 22 (97) $ 50 $ (97) $ (76) $ $ 50 1 (76) 1 Trading assets: 345 217 747 (c) 964 (55) (44) 20 181 (533) (533) (134) | 6 | སྐྱ 13 (7) 62 (d) 82 (134) Federal funds purchased and securities loaned or sold under repurchase agreements 11 11 11 11 19 11 Short-term borrowings (a) (d) (45) (d) 79 684 (c) 763 Loans: Changes in instrument-specific credit risk (1) Other changes in fair value (1) Other assets 5 G Deposits(a) 181 (1) (1) (1) 13 (1) (12) 3 (c) (9) (7) (40) $ Market-making derivatives ΝΑ 7,163 14,621 (e) 14,621 (e) Total derivative payables recognized on the Consolidated balance sheets 501,888 $ 41,769 $ 530,806 Collateral not nettable on the Consolidated balance sheets(b)(c) (4,449) Net amounts $ 37,320 $ 37,777 (4,180) $ 33,597 (a) Exchange-traded derivative balances that relate to futures contracts are settled daily. (b) Represents liquid security collateral as well as cash collateral held at third-party custodians related to derivative instruments where an appropriate legal opinion has been obtained. For some counterparties, the collateral amounts of financial instruments may exceed the derivative receivables and derivative payables balances. Where this is the case, the total amount reported is limited to the net derivative receivables and net derivative payables balances with that counterparty. (c) Derivative collateral relates only to OTC and OTC-cleared derivative instruments. (d) Net derivatives receivable included cash collateral netted of $55.2 billion and $55.5 billion at December 31, 2018 and 2017, respectively. Net derivatives payable included cash collateral netted of $43.3 billion and $45.5 billion at December 31, 2018 and 2017, respectively. Derivative cash collateral relates to OTC and OTC-cleared derivative instruments. 16,852 16,852 23,156 (d)(e) (493,029) (36,203) 486 4,710 Commodity contracts: OTC Exchange-traded (a) Total commodity contracts Derivative payables with appropriate legal opinion Derivative payables where an appropriate legal opinion has not been either sought or obtained 8,930 8,259 (8,208) 17,189 (13,046) 485,036 (460,119) (4,838) (e) The prior period amounts have been revised to conform with the current period presentation. 4,092 (5,508) 2,189 (e) 51 4,143 24,917 (d) 8,870 16,567 (e) 516,185 (e) (8,709) 161 (14,217) 2,350 (e) 7,697 (e) 190 JPMorgan Chase & Co./2018 Form 10-K Liquidity risk and credit-related contingent features 79 $ 320 1,989 650 Derivatives executed in contemplation of a sale of the underlying financial asset In certain instances the Firm enters into transactions in which it transfers financial assets but maintains the economic exposure to the transferred assets by entering into a derivative with the same counterparty in contemplation of the initial transfer. The Firm generally accounts for such transfers as collateralized financing transactions as described in Note 11, but in limited circumstances they may qualify to be accounted for as a sale and a derivative under U.S. GAAP. The amount of such transfers accounted for as a sale where the associated derivative was outstanding at December 31, 2018 was not material, and there were no such transfers at December 31, 2017. JPMorgan Chase & Co./2018 Form 10-K 191 Notes to consolidated financial statements Impact of derivatives on the Consolidated statements of income Single-notch Two-notch downgrade downgrade The following tables provide information related to gains and losses recorded on derivatives based on their hedge accounting designation or purpose. The following tables present derivative instruments, by contract type, used in fair value hedge accounting relationships, as well as pre-tax gains/(losses) recorded on such derivatives and the related hedged items for the years ended December 31, 2018, 2017 and 2016, respectively. The Firm includes gains/(losses) on the hedging derivative in the same line item in the Consolidated statements of income as the related hedged item. Gains/(losses) recorded in income Income statement impact of excluded components(f) OCI impact Year ended December 31, 2018 (in millions) Derivatives Hedged items Income statement impact Derivatives - Amortization approach Fair value hedge gains and losses 40,913 2017 764 In addition to the specific market risks introduced by each derivative contract type, derivatives expose JPMorgan Chase to credit risk - the risk that derivative counterparties may fail to meet their payment obligations under the derivative contracts and the collateral, if any, held by the Firm proves to be of insufficient value to cover the payment obligation. It is the policy of JPMorgan Chase to actively pursue, where possible, the use of legally enforceable master netting arrangements and collateral agreements to mitigate derivative counterparty credit risk. The amount of derivative receivables reported on the Consolidated balance sheets is the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and cash collateral held by the Firm. While derivative receivables expose the Firm to credit risk, derivative payables expose the Firm to liquidity risk, as the derivative contracts typically require the Firm to post cash or securities collateral with counterparties as the fair value of the contracts moves in the counterparties' favor or upon specified downgrades in the Firm's and its subsidiaries' respective credit ratings. Certain derivative contracts also provide for termination of the contract, generally upon a downgrade of either the Firm or the counterparty, at the fair value of the derivative contracts. The following table shows the aggregate fair value of net derivative payables related to OTC and OTC-cleared derivatives that contain contingent collateral or termination features that may be triggered upon a ratings downgrade, and the associated collateral the Firm has posted in the normal course of business, at December 31, 2018 and 2017. OTC and OTC-cleared derivative payables containing downgrade triggers December 31, (in millions) 2018 2017 Aggregate fair value of net derivative payables $ 9,396 $ 11,916 Collateral posted 8,907 9,973 The following table shows the impact of a single-notch and two-notch downgrade of the long-term issuer ratings of JPMorgan Chase & Co. and its subsidiaries, predominantly JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), at December 31, 2018 and 2017, related to OTC and OTC-cleared derivative contracts with contingent collateral or termination features that may be triggered upon a ratings downgrade. Derivatives contracts generally require additional collateral to be posted or terminations to be triggered when the predefined threshold rating is breached. A downgrade by a single rating agency that does not result in a rating lower than a preexisting corresponding rating provided by another major rating agency will generally not result in additional collateral (except in certain instances in which additional initial margin may be required upon a ratings downgrade), nor in termination payments requirements. The liquidity impact in the table is calculated based upon a downgrade below the lowest current rating of the rating agencies referred to in the derivative contract. (b) Amounts represent fair values of derivative payables, and do not reflect collateral posted. Liquidity impact of downgrade triggers on OTC and OTC-cleared derivatives December 31, (in millions) Single-notch Two-notch downgrade downgrade Amount of additional collateral to be posted upon downgrade (a) $ 76 $ 947 $ Amount required to settle contracts with termination triggers upon downgrade (b) (a) Includes the additional collateral to be posted for initial margin. 172 2018 4,688 (41,034) 45,722 240,777 (135) (234,998) 75 $ 276,960 6,004 127 $ (271,294) (5,928) $ 5,666 76 5,779 283,091 (84) (277,306) 43 5,785 Credit contracts: OTC OTC-cleared 13,412 6,716 (11,895) 1,517 Total credit contracts Total interest rate contracts 210 Exchange-traded (a) $ 5,035 669 The Firm did not experience any forecasted transactions that failed to occur for the years ended 2018, 2017 and 2016. Over the next 12 months, the Firm expects that approximately $(74) million (after-tax) of net losses recorded in AOCI at December 31, 2018, related to cash flow hedges will be recognized in income. For cash flow hedges that have been terminated, the maximum length of time over which the derivative results recorded in AOCI will be recognized in earnings is approximately six years, corresponding to the timing of the originally hedged forecasted cash flows. For open cash flow hedges, the maximum length of time over which forecasted transactions are hedged is approximately six years. The Firm's longer-dated forecasted transactions relate to core lending and borrowing activities. (c) Represents the effective portion of changes in value of the related hedging derivative. Hedge ineffectiveness is the amount by which the cumulative gain or loss on the designated derivative instrument exceeds the present value of the cumulative expected change in cash flows on the hedged item attributable to the hedged risk. The Firm did not recognize any ineffectiveness on cash flow hedges during 2017 and 2016. (b) Primarily consists of hedges of the foreign currency risk of non-U.S. dollar-denominated revenue and expense. The income statement classification of gains and losses follows the hedged item - primarily noninterest revenue and compensation expense. (a) Primarily consists of benchmark interest rate hedges of LIBOR-indexed floating-rate assets and floating-rate liabilities. Gains and losses were recorded in net interest income. (90) (450) $ (360) $ $ (109) 20,128 (395) 19 (55) $ (74) $ $ Total change in OCI for period Amounts recorded in OCI(c) AOCI to income Amounts reclassified from Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) (286) (6,714) (18,609) 2 1,519 (7) 91 Total foreign exchange contracts 161,220 (152,432) 8,788 152,619 (143,349) 9,270 2 Equity contracts: Total equity contracts 29,437 (25,544) 16,285 (15,490) 3,893 28,193 (23,969) 4,224 795 12,720 (12,234) Exchange-traded (a) Changes in fair value (1,553) (141,789) 16,194 6,801 22,995 (15,170) 1,024 (6,784) (21,954) 17 1,041 Foreign exchange contracts: OTC 160,930 9,177 (152,161) OTC-cleared 274 (268) 6 Exchange-traded (a) 16 (3) 13 150,966 1,555 98 8,769 Gains/(losses) recorded in OCI (g) Contract type Interest rate (a)(b) $ 139,915 6,987 $ 141 $ 8 $ 149 (33) (33) (a) Excludes physical commodities with a carrying value of $6.8 billion to which the Firm applies fair value hedge accounting. As a result of the application of hedge accounting, these inventories are carried at fair value, thus recognizing unrealized gains and losses in current periods. Given the Firm exits these positions at fair value, there is no incremental impact to net income in future periods. (b) Excludes hedged items where only foreign currency risk is the designated hedged risk, as basis adjustments related to foreign currency hedges will not reverse through the income statement in future periods. The carrying amount excluded for available-for-sale securities is $14.6 billion and for long-term debt is $7.3 billion. (c) Carrying amount represents the amortized cost. (d) Represents hedged items no longer designated in qualifying fair value hedging relationships for which an associated basis adjustment exists at the balance sheet date. JPMorgan Chase & Co./2018 Form 10-K 193 Notes to consolidated financial statements Cash flow hedge gains and losses The following tables present derivative instruments, by contract type, used in cash flow hedge accounting relationships, and the pre-tax gains/(losses) recorded on such derivatives, for the years ended December 31, 2018, 2017 and 2016, respectively. The Firm includes the gain/(loss) on the hedging derivative in the same line item in the Consolidated statements of income as the change in cash flows on the related hedged item. Year ended December 31, 2018 (in millions) (724) 381 $ (1,105) $ 55,313 (c) $ (f) The assessment of hedge effectiveness excludes certain components of the changes in fair values of the derivatives and hedged items such as forward points on foreign exchange forward contracts, time values and cross-currency basis spreads. Under the new hedge accounting guidance, the initial amount of the excluded components may be amortized into income over the life of the derivative, or changes in fair value may be recognized in current period earnings. (g) Represents the change in value of amounts excluded from the assessment of effectiveness under the amortization approach, predominantly cross-currency basis spreads. The amount excluded at inception of the hedge is recognized in earnings over the life of the derivative. 192 JPMorgan Chase & Co./2018 Form 10-K As of December 31, 2018, the following amounts were recorded on the Consolidated balance sheets related to certain cumulative fair value hedge basis adjustments that are expected to reverse through the income statement in future periods as an adjustment to yield. December 31, 2018 (in millions) Assets Investment securities - AFS Contract type Liabilities Beneficial interests issued by consolidated VIES Cumulative amount of fair value hedging adjustments included in the carrying amount of hedged items: Carrying amount of the hedged items(a)(b) Active hedging relationships Discontinued hedging relationships (d) Total $ Long-term debt Interest rate (a) Foreign exchange (b) Total 18 $ (245) $ (263) Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Amounts reclassified from Total change AOCI to income Amounts recorded in OCI (c) in OCI for period $ $ 12 $ 29 (117) 135 252 $ (134) $ 147 $ 281 (17) $ (e) Hedge ineffectiveness is the amount by which the gain or loss on the designated derivative instrument does not exactly offset the gain or loss on the hedged item attributable to the hedged risk. (175) (44) $ (201) Year ended December 31, 2017 (in millions) Contract type Interest rate (a) Foreign exchange (b) Total Year ended December 31, 2016 (in millions) Contract type (88) Interest rate (a) Total Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Amounts reclassified from AOCI to income Total change Amounts recorded in OCI in OCI for period $ 44 $ (26) Foreign exchange (b) 194 (d) Consists of overall fair value hedges of physical commodities inventories that are generally carried at the lower of cost or net realizable value (net realizable value approximates fair value). Gains and losses were recorded in principal transactions revenue. (b) Excludes the amortization expense associated with the inception hedge accounting adjustment applied to the hedged item. This expense is recorded in net interest income and substantially offsets the income statement impact of the excluded components. Also excludes the accrual of interest on interest rate swaps and the related hedged items. 1,125 $ (140) Year ended December 31, 2017 (in millions) Contract type Interest rate (a)(b) Foreign exchange (c) Commodity(d) Total Year ended December 31, 2016 (in millions) Contract type Interest rate (a)(b) Foreign exchange(c) Commodity(d) Total Gains/(losses) recorded in income Income statement Derivatives Hedged items (566) $ $ 1,148 412 $ Foreign exchange (c) Commodity(d) Total (1,145) $ 1,092 1,782 $ 637 $ - 623 $ impact (616) (566) 476 (140) 789 (754) 35 26 $ 736 $ 476 Income statement impact due to: Hedge ineffectiveness(e) Excluded components(f) Income statement impact due to: Hedge ineffectiveness(e) Excluded components (f) $ $ (482) $ 2,435 (536) 1,417 $ 1,338 $ (2,261) 856 $ Income statement impact 6 $ 174 174 586 (337) $ 50 1,080 $ (9) (3) $ 59 1,083 (a) Primarily consists of hedges of the benchmark (e.g., London Interbank Offered Rate ("LIBOR")) interest rate risk of fixed-rate long-term debt and AFS securities. Gains and losses were recorded in net interest income. 850 (c) Primarily consists of hedges of the foreign currency risk of long-term debt and AFS securities for changes in spot foreign currency rates. Gains and losses related to the derivatives and the hedged items due to changes in foreign currency rates and the income statement impact of excluded components were recorded primarily in principal transactions revenue and net interest income. Derivatives Hedged items 938 $ (481) $ (3,509) 1,359 $ 3,507 878 $ (18) $ 896 (2) (2) Gains/(losses) recorded in income (1,275) 73 29 44 $ (5,265) $ 6,214 $ 949 $ 11 $ 1,348 JPMorgan Chase & Co./2018 Form 10-K OTC The following table presents hedging instruments, by contract type, that were used in net investment hedge accounting relationships, and the pre-tax gains/(losses) recorded on such instruments for the years ended December 31, 2018, 2017 and 2016. 548 (5,856) 6,404 OTC-cleared 258,227 $ (239,498) $ 18,729 OTC Net derivative receivables Amounts netted on the Consolidated balance sheets Gross derivative receivables 2018 Amounts Gross netted on the Net derivative Consolidated derivative receivables balance sheets receivables Interest rate contracts: U.S. GAAP nettable derivative receivables December 31, (in millions) 2017 collateral held or transferred that relates to derivative receivables or payables where an appropriate legal opinion has not been either sought or obtained with respect to the master netting agreement, which is excluded from the tables below. the amount of collateral held or transferred that exceeds the fair value exposure at the individual counterparty level, as of the date presented, which is excluded from the tables below; and collateral that consists of non-cash financial instruments (generally U.S. government and agency securities and other G7 government securities) and cash collateral held at third party custodians, which are shown separately as "Collateral not nettable on the Consolidated balance sheets" in the tables below, up to the fair value exposure amount. • • • In addition to the cash collateral received and transferred that is presented on a net basis with derivative receivables and payables, the Firm receives and transfers additional collateral (financial instruments and cash). These amounts mitigate counterparty credit risk associated with the Firm's derivative instruments, but are not eligible for net presentation: The following tables present, as of December 31, 2018 and 2017, gross and net derivative receivables and payables by contract and settlement type. Derivative receivables and payables, as well as the related cash collateral from the same counterparty, have been netted on the Consolidated balance sheets where the Firm has obtained an appropriate legal opinion with respect to the master netting agreement. Where such a legal opinion has not been either sought or obtained, amounts are not eligible for netting on the Consolidated balance sheets, and those derivative receivables and payables are shown separately in the tables below. Derivatives netting Principal transactions revenue is driven by many factors, including the bid-offer spread, which is the difference between the price at which the Firm is willing to buy a financial or other instrument and the price at which the Firm is willing to sell that instrument. It also consists of the realized (as a result of the sale of instruments, closing out or termination of transactions, or interim cash payments) and unrealized (as a result of changes in valuation) gains and losses on financial and other instruments (including those accounted for under the fair value option) primarily used in client-driven market-making activities and on private equity investments. In connection with its client- driven market-making activities, the Firm transacts in debt and equity instruments, derivatives and commodities (including physical commodities inventories and financial instruments that reference commodities). Principal transactions Exchange-traded (a) 2016 322 Total interest rate contracts 55 (7,170) (22,335) 225 (15,165) 15,390 7,225 22,615 432 45 387 (12,261) (7,222) (19,483) 19,915 Total credit contracts 12,648 7,267 OTC-cleared OTC Credit contracts: 20,966 101 213 $ 20,652 $ (284,917) (6,318) (84) (291,319) 312,285 $ 305,569 6,531 185 186 19,463 (245,490) 264,953 (136) 2017 2018 Year ended December 31, (in millions) Fair value of payables(b) Fair value of receivables(b) Total notional amount >5 years 1-5 years <1 year (in millions) December 31, 2017 $ 2,929 (941) $ 1,988 (2,791) (5,660) (8,451) $ 5,720 4,719 10,439 $ $ (561,379) (177,085) (738,464) $ $ $ (402,325) $ (43,611) (119,348) (11,840) $ (521,673) $ (55,451) $ (161,340) Total $ (115,443) (45,897) Noninvestment-grade Investment-grade Risk rating of reference entity Net fair value Net fair value Risk rating of reference entity Investment-grade $ (159,286) The Firm also provides advisory services, by assisting its clients with mergers and acquisitions, divestitures, restructuring and other complex transactions. Advisory fees are recognized as revenue typically upon execution of the client's transaction. This revenue category includes debt and equity underwriting and advisory fees. As an underwriter, the Firm helps clients raise capital via public offering and private placement of various types of debt and equity instruments. Underwriting fees are primarily based on the issuance price and quantity of the underlying instruments, and are recognized as revenue typically upon execution of the client's transaction. The Firm also manages and syndicates loan arrangements. Credit arrangement and syndication fees, included within debt underwriting fees, are recorded as revenue after satisfying certain retention, timing and yield criteria. Investment banking fees The adoption of the revenue recognition guidance in the first quarter of 2018, required gross presentation of certain costs previously offset against revenue, predominantly associated with certain distribution costs (previously offset against asset management, administration and commissions), with the remainder associated with certain underwriting costs (previously offset against investment banking fees). Adoption of the guidance did not result in any material changes in the timing of revenue recognition. This guidance was adopted retrospectively and, accordingly, prior period amounts were revised, which resulted in an increase in both noninterest revenue and noninterest expense. The Firm did not apply any practical expedients. For additional information, refer to Note 1. The Firm records noninterest revenue from certain contracts with customers under ASC 606, Revenue from Contracts with Customers, in investment banking fees, deposit-related fees, asset management, administration, and commissions, and components of card income. Contracts in the scope of ASC 606 are often terminable on demand and the Firm has no remaining obligation to deliver future services. For arrangements with a fixed term, the Firm may commit to deliver services in the future. Revenue associated with these remaining performance obligations typically depends on the occurrence of future events or underlying asset values, and is not recognized until the outcome of those events or values are known. Note 6 - Noninterest revenue and noninterest expense Notes to consolidated financial statements 197 JPMorgan Chase & Co./2018 Form 10-K (a) The ratings scale is primarily based on external credit ratings defined by S&P and Moody's. (b) Amounts are shown on a gross basis, before the benefit of legally enforceable master netting agreements and cash collateral received by the Firm. $ 9,476 (6,447) 280 $ $ (232,680) $ (453,851) $ (57,868) $ (744,399) $ Total $ 7,382 2,094 (1,134) (5,313) $ 8,516 7,407 $ $ (518,441) (225,958) $ (39,429) (18,439) $ (319,726) (134,125) (73,394) Noninvestment-grade 15,923 Fair value of payables (b) Foreign exchange contracts: 163,862 U.S. GAAP nettable derivative payables Net derivative payables Amounts netted on the Consolidated balance sheets Gross derivative payables Net derivative payables Amounts netted on the Consolidated balance sheets payables December 31, (in millions) Gross derivative 2017 2018 Notes to consolidated financial statements 189 JPMorgan Chase & Co./2018 Form 10-K $ 43,160 (13,363) $ 56,523 $ 41,167 (13,046) Net amounts Collateral not nettable on the Consolidated balance sheets(b)(c) $ 559,553 $ 54,213 $ 526,239 Total derivative receivables recognized on the Consolidated balance sheets Interest rate contracts: 15,257 (e) OTC OTC-cleared (6,494) JPMorgan Chase & Co./2018 Form 10-K 198 to Note 31 for segment results. Investment banking fees are earned primarily by CIB. Refer $ 7,550 $ 7,412 $ 6,572 Total investment banking fees 2,095 2,144 2,519 Advisory 4,477 5,268 5,031 Total underwriting 3,277 3,802 3,347 Debt $ 1,684 $ 1,466 $ 1,200 Equity Underwriting The following table presents all realized and unrealized gains and losses recorded in principal transactions revenue. This table excludes interest income and interest expense on trading assets and liabilities, which are an integral part of the overall performance of the Firm's client-driven market- making activities. Refer to Note 7 for further information on interest income and interest expense. Trading revenue is presented primarily by instrument type. The Firm's client- driven market-making businesses generally utilize a variety of instrument types in connection with their market-making and related risk-management activities; accordingly, the trading revenue presented in the table below is not representative of the total revenue of any individual line of business. In the financial commodity markets, the Firm transacts in OTC derivatives (e.g., swaps, forwards, options) and ETD that reference a wide range of underlying commodities. In the physical commodity markets, the Firm primarily purchases and sells precious and base metals and may hold other commodities inventories under financing and other arrangements with clients. Principal transactions revenue also includes certain realized and unrealized gains and losses related to hedge accounting and specified risk-management activities, including: (a) certain derivatives designated in qualifying hedge accounting relationships (primarily fair value hedges of commodity and foreign exchange risk), (b) certain derivatives used for specific risk management purposes, primarily to mitigate credit risk and foreign exchange risk, and (c) other derivatives. For further information on the income statement classification of gains and losses from derivatives activities, refer to Note 5. 233,404 $(228,369) 15,257 (e) 15,925 15,925 (23,879) 26,178 18,876 45,054 Total equity contracts Exchange-traded (a) OTC Equity contracts: 13,045 (144,081) 157,126 9,894 134 42 (1,654) (7) 12,869 (142,420) 155,289 1,696 141 Net investment hedge gains and losses 9 9,874 (153,988) (226) (21) (154,235) 164,129 Total foreign exchange contracts 235 32 Exchange-traded (a) OTC-cleared 2,299 22,024 (19,917) 2,107 Derivative receivables where an appropriate legal opinion has not been either sought or obtained 41,266 (d)(e) 153 2,921 (e) (8,701) (13,137) (503,030) 2,768 (e) (4,436) 7,204 (e) 8,854 16,058 (e) 544,296 (e) 2,784 38,288 (d) 597 2,187 (5,261) (8,218) (13,479) (472,026) 7,448 8,815 16,263 510,314 OTC Derivative receivables with appropriate legal opinion Exchange-traded (a) OTC Commodity contracts: 4,054 (32,158) 36,212 5,715 1,947 (12,241) 14,188 3,416 (15,460) (39,339) Total commodity contracts Fair value of receivables(b) 11 >5 years 195 JPMorgan Chase & Co./2018 Form 10-K Credit derivatives are financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) and which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Credit derivatives expose the protection purchaser to the creditworthiness of the protection seller, as the protection seller is required to make payments under the contract when the reference entity experiences a credit event, such as a bankruptcy, a failure to pay its obligation or a restructuring. The seller of credit protection receives a premium for providing protection but has the risk that the underlying instrument referenced in the contract will be subject to a credit event. The Firm is both a purchaser and seller of protection in the credit derivatives market and uses these derivatives for two primary purposes. First, in its capacity as a market-maker, the Firm actively manages a portfolio of credit derivatives by purchasing and selling credit protection, predominantly on corporate debt obligations, to meet the needs of customers. Second, as an end-user, the Firm uses credit derivatives to manage credit risk associated with lending exposures (loans and unfunded commitments) and derivatives counterparty exposures in the Firm's wholesale businesses, and to manage the credit risk arising from certain financial instruments in the Firm's market-making businesses. Following is a summary of various types of credit derivatives. The Firm makes markets in derivatives in order to meet the needs of customers and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. All derivatives not included in the hedge accounting or specified risk management categories above are included in this category. Gains and losses on these derivatives are primarily recorded in principal transactions revenue. Refer to Note 6 for information on principal transactions revenue. Credit derivatives Gains and losses on derivatives related to market-making activities and other derivatives (d) The prior period amounts have been revised to conform with the current period presentation. Notes to consolidated financial statements (c) Primarily relates to derivatives used to mitigate foreign exchange risk of specified foreign currency-denominated assets and liabilities. Gains and losses were recorded in principal transactions revenue. (a) Primarily represents interest rate derivatives used to hedge the interest rate risk inherent in the mortgage pipeline, warehouse loans and MSRs, as well as written commitments to originate warehouse loans. Gains and losses were recorded predominantly in mortgage fees and related income. (d) $ 872 $ 150 $ 175 (d) (b) Relates to credit derivatives used to mitigate credit risk associated with lending exposures in the Firm's wholesale businesses. These derivatives do not include credit derivatives used to mitigate counterparty credit risk arising from derivative receivables, which is included in gains and losses on derivatives related to market-making activities and other derivatives. Gains and losses were recorded in principal transactions revenue. (d) Credit default swaps For both single-name CDS contracts and index CDS contracts, upon the occurrence of a credit event, under the terms of a CDS contract neither party to the CDS contract has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value of the reference obligation at settlement of the credit derivative contract, also known as the recovery value. The protection purchaser does not need to hold the debt instrument of the underlying reference entity in order to receive amounts due under the CDS contract when a credit event occurs. Total Credit-related notes Total credit derivatives Other credit derivatives (a) Credit default swaps Credit derivatives Credit derivatives may reference the credit of either a single reference entity ("single-name") or a broad-based index. The Firm purchases and sells protection on both single- name and index-reference obligations. Single-name CDS and index CDS contracts are either OTC or OTC-cleared derivative contracts. Single-name CDS are used to manage the default risk of a single reference entity, while index CDS contracts are used to manage the credit risk associated with the broader credit markets or credit market segments. Like the S&P 500 and other market indices, a CDS index consists of a portfolio of CDS across many reference entities. New series of CDS indices are periodically established with a new underlying portfolio of reference entities to reflect changes in the credit markets. If one of the reference entities in the index experiences a credit event, then the reference entity that defaulted is removed from the index. CDS can also be referenced against specific portfolios of reference names or against customized exposure levels based on specific client demands: for example, to provide protection against the first $1 million of realized credit losses in a $10 million portfolio of exposure. Such structures are commonly known as tranche CDS. December 31, 2018 (in millions) The Firm does not use notional amounts of credit derivatives as the primary measure of risk management for such derivatives, because the notional amount does not take into account the probability of the occurrence of a credit event, the recovery value of the reference obligation, or related cash instruments and economic hedges, each of which reduces, in the Firm's view, the risks associated with such derivatives. JPMorgan Chase & Co./2018 Form 10-K 196 The following tables present a summary of the notional amounts of credit derivatives and credit-related notes the Firm sold and purchased as of December 31, 2018 and 2017. Upon a credit event, the Firm as a seller of protection would typically pay out only a percentage of the full notional amount of net protection sold, as the amount actually required to be paid on the contracts takes into account the recovery value of the reference obligation at the time of settlement. The Firm manages the credit risk on contracts to sell protection by purchasing protection with identical or similar underlying reference entities. Other purchased protection referenced in the following tables includes credit derivatives bought on related, but not identical, reference positions (including indices, portfolio coverage and other reference points) as well as protection purchased through credit-related notes. A credit-related note is a funded credit derivative where the issuer of the credit-related note purchases from the note investor credit protection on a reference entity or an index. Under the contract, the investor pays the issuer the par value of the note at the inception of the transaction, and in return, the issuer pays periodic payments to the investor, based on the credit risk of the referenced entity. The issuer also repays the investor the par value of the note at maturity unless the reference entity (or one of the entities that makes up a reference index) experiences a specified credit event. If a credit event occurs, the issuer is not obligated to repay the par value of the note, but rather, the issuer pays the investor the difference between the par value of the note and the fair value of the defaulted reference obligation at the time of settlement. Neither party to the credit-related note has recourse to the defaulting reference entity. Credit-related notes Total credit derivatives and credit-related notes (282) (20) (d) $ 1,174 2016 Year ended December 31, The following table presents pre-tax gains/(losses) recorded on a limited number of derivatives, not designated in hedge accounting relationships, that are used to manage risks associated with certain specified assets and liabilities, including certain risks arising from the mortgage pipeline, warehouse loans, MSRs, wholesale lending exposures, and foreign currency denominated assets and liabilities. Gains and losses on derivatives used for specified risk management purposes (d) Represents the effective portion of changes in value of the related hedging derivative. The Firm did not recognize any ineffectiveness on net investment hedges directly in income during 2017 and 2016. (c) The prior period amounts have been revised to conform with the current period presentation. 2017 (b) Excludes amounts reclassified from AOCI to income on the sale or liquidation of hedged entities. For additional information, refer to Note 23. $262 Amounts recorded in OCI(d) Amounts recorded in income (a)(b)(c) $(280) Amounts recorded in OCI(d) $(1,244) Amounts recorded in income (a)(b)(c) $(152) Amounts recorded in OCI $1,219 (a) Certain components of hedging derivatives are permitted to be excluded from the assessment of hedge effectiveness, such as forward points on foreign exchange forward contracts. The Firm elects to record changes in fair value of these amounts directly in other income. 2018 Foreign exchange derivatives (in millions) 331 (74) (107) $11 $ $ 79 2016 2017 Derivatives gains/(losses) recorded in income 2018 Foreign exchange (c) Total Credit (b) Interest rate (a) Contract type (in millions) Total notional amount Year ended December 31, Maximum payout/Notional amount Protection purchased Net protection (21) 117 with identical (18) Protection sold 16,792 16,875 11,747 5,001 (18) 5,045 $ $ 702,098 59,158 761,256 (690,224) (54,157) (744,381) $ Total Credit-related notes 11,874 $ 7,915 $ (744,399) 1-5 years <1 year (in millions) December 31, 2018 - Protection sold – credit derivatives and credit-related notes ratings (a)/maturity profile The following tables summarize the notional amounts by the ratings, maturity profile, and total fair value, of credit derivatives and credit-related notes as of December 31, 2018 and 2017, where JPMorgan Chase is the seller of protection. The maturity profile is based on the remaining contractual maturity of the credit derivative contracts. The ratings profile is based on the rating of the reference entity on which the credit derivative contract is based. The ratings and maturity profile of credit derivatives and credit-related notes where JPMorgan Chase is the purchaser of protection are comparable to the profile reflected below. (d) Represents protection purchased by the Firm on referenced instruments (single-name, portfolio or index) where the Firm has not sold any protection on the identical reference instrument. (c) Does not take into account the fair value of the reference obligation at the time of settlement, which would generally reduce the amount the seller of protection pays to the buyer of protection in determining settlement value. (a) Other credit derivatives largely consists of credit swap options. (b) Represents the total notional amount of protection purchased where the underlying reference instrument is identical to the reference instrument on protection sold; the notional amount of protection purchased for each individual identical underlying reference instrument may be greater or lower than the notional amount of protection sold. 24,707 16,857 $ $ 761,256 $ Total credit derivatives Other credit derivatives (a) Amounts recorded in income (a)(b) Credit derivatives (41,244) (738,464) 707,282 42,484 749,766 10,062 $ 4,053 1,240 $ 8,488 12,541 8,425 $ 749,766 $ Credit default swaps 11,302 (697,220) (738,464) Other protection purchased (d) $ December 31, 2017 (in millions) purchased (d) (sold)/ purchased (c) underlyings(b) with identical Other Protection sold Maximum payout/Notional amount 20,966 11,302 $ $ underlyings(b) (sold)/ purchased (c) Protection purchased Net protection protection 54 (29) (133) | ཌ | । ། | € (77) (21) Foreign exchange impact and other (4) (2) (2) 36 (30) (4) 93 $ 363 $ (831) $ $ 87 $ (133) $ (29) Total recognized in net periodic benefit cost and other comprehensive income $ 36 156 Total recognized in other comprehensive income 23 91 (250) 872 Total defined contribution plans (74) (69) $ (79) $ $ 181 $ 200 $ 52 $ Total defined benefit plans ΝΑ (74) (69) $ ΝΑ (79) $ NA 25 24 20 $ 814 789 NA ΝΑ (103) Settlement gain/(loss) Curtailment gain/(loss) Amortization of prior service (cost)/credit Amortization of net loss 395 (669) 467 Net (gain)/loss arising during the year 29 (257) Prior service (credit)/cost arising during the year (74) (69) $ (79) $ $ 970 $ 1,014 924 $ $ Total pension and OPEB cost included in noninterest expense Changes in plan assets and benefit obligations recognized in other comprehensive income ΝΑ 5.00 $ At December 31, 2018, the Firm increased the discount rates used to determine its benefit obligations for the U.S. defined benefit pension and OPEB plans in light of current The discount rate used in determining the benefit obligation under the U.S. defined benefit pension and OPEB plans was provided by the Firm's actuaries. This rate was selected by reference to the yields on portfolios of bonds with maturity dates and coupons that closely match each of the plan's projected cash flows. The discount rate for the U.K. defined benefit pension plan represents a rate of appropriate duration from the analysis of yield curves provided by the Firm's actuaries. The Firm's expected long-term rate of return for defined benefit pension and OPEB plan assets is a blended weighted average, by asset allocation of the projected long-term returns for the various asset classes, taking into consideration local market conditions and the specific allocation of plan assets. Returns on asset classes are developed using a forward-looking approach and are not strictly based on historical returns. Consideration is also given to current market conditions and the short-term portfolio mix of each plan. Plan assumptions (c) The rate assumptions for the U.S. defined benefit pension plans are at the upper end of the range, except for the rate of compensation increase, which is 2.30% for both 2018 and 2017, and 3.50% for 2016. (b) Includes various defined benefit pension plans which are individually immaterial. (a) Effective January 1, 2018, benefits earned during the year are reported in compensation expense; all other components of net periodic defined benefit costs are reported within other expense in the Consolidated statements of income. 2017 JPMorgan Chase & Co./2018 Form 10-K 2017 ΝΑ $ 5.00 5.00 ΝΑ 5.50 5.00 5.00 2018 205 Notes to consolidated financial statements market interest rates, which will decrease expense by approximately $20 million in 2019. The 2019 expected long-term rate of return on U.S. defined benefit pension plan assets and U.S. OPEB plan assets are 5.50% and 4.30%, respectively. As of December 31, 2018, the interest crediting rate assumption was 4.90%. The following table presents the weighted-average asset allocation of the fair values of total plan assets at December 31 for the years indicated, as well as the respective approved asset allocation ranges by asset class. JPMorgan Chase & Co./2018 Form 10-K 206 Investments held by the plans include financial instruments which are exposed to various risks such as interest rate, market and credit risks. Exposure to a concentration of credit risk is mitigated by the broad diversification of both U.S. and non-U.S. investment instruments. Additionally, the investments in each of the collective investment funds and/ or registered investment companies are further diversified into various financial instruments. As of December 31, 2018, assets held by the Firm's defined benefit pension and OPEB plans do not include JPMorgan Chase common stock, except through indirect exposures through investments in third-party stock-index funds. The plans hold investments in funds that are sponsored or managed by affiliates of JPMorgan Chase in the amount of $3.7 billion and $6.0 billion, as of December 31, 2018 and 2017, respectively. The investment policies for the assets of the Firm's defined benefit pension plans are to optimize the risk-return relationship as appropriate to the needs and goals of each plan using a global portfolio of various asset classes diversified by market segment, economic sector, and issuer. Assets are managed by a combination of internal and external investment managers. The Firm regularly reviews the asset allocations and asset managers, as well as other factors that impact the portfolios, which are rebalanced when deemed necessary. The assets of the Firm's defined benefit pension plans are held in various trusts and are invested in well-diversified portfolios of equity and fixed income securities, cash and cash equivalents, and alternative investments. The trust- owned assets of the Firm's U.S. OPEB plan are invested primarily in fixed income securities. COLI policies used to defray the cost of the Firm's U.S. OPEB plan are invested in separate accounts of an insurance company and are allocated to investments intended to replicate equity and fixed income indices. Investment strategy and asset allocation ΝΑ 490 $ 50 $ Discount rate 51 $ Expected long-term rate of return Benefit obligation Defined benefit pension and OPEB plan expense (in millions) The following table represents the effect of a 25-basis point decline in the two listed rates below on estimated 2019 defined benefit pension and OPEB plan expense, as well as the effect on the postretirement benefit obligations. ΝΑ 395 금금금 ΝΑ 0.80-6.50 0.70 -6.00 0.70 -5.50 Expected long-term rate of return on plan assets (c) 4.40% 4.20% 3.70% 0.60 -4.50% 0.60-4.30 % 0.90 -4.50% 4.00 Discount rate (c) (103) (202) $ $ 8 $ 249 $ (655) Weighted-average assumptions used to determine net periodic benefit costs 5.00 5.75 Rate of compensation increase (c) ΝΑ NA ΝΑ NA Year when rate will reach ultimate Ultimate Assumed for next year Health care cost trend rate ΝΑ ΝΑ NA 1.56-4.90% 1.81- 4.90% NA ΝΑ NA 2.25 -4.30 2.25 -3.00 2.25 -3.00 1.81-4.90% Interest crediting rate (c) NA 176 5.00 32 7 15 (873) (841) (113) (34) (15) (30) (197) 330 $ 18,052 $ 19,603 $ 2,633 $ 2,757 $ 7 602 2 78 $ (16,700) $ (612) $ (684) $ 19,603 2,540 $ 17,703 2,757 $ 1,956 (548) 2,356 (28) 233 75 $ $ (15,512) $ $ 2,021 184 $ 271 Weighted-average actuarial assumptions used to determine benefit obligations Discount Rate (f) 0.60 4.30% Rate of compensation increase (f) 2.25 -3.00 0.60 -3.70 % 2.25 -3.00 4.20% 3.70% ΝΑ ΝΑ Interest crediting rate (f) 1.81 -4.90% 1.81 - 4.90% December 31, $ (2,794) $ (3,157) $ 2,073 $ (15,494) $ (16,530) ΝΑ ΝΑ $ (3,134) 2,903 $ $ 184 $ 271 (23) 6 Accumulated other comprehensive income/(loss), pretax, end of year $ (2,800) (3) 2 (321) 598 556 $ 330 $ 354 $ Other defined benefit pension plans (b) Net periodic defined benefit cost (a) Settlement (gain)/loss Curtailment (gain)/loss Prior service cost/(credit) Net (gain)/loss Amortization: Expected return on plan assets Interest cost on benefit obligations 2016 332 629 $ - $ - $ 24 28 $ 4 2 2 21 (36) (36) (23) OPEB plans 2017 257 103 (105) (97) (103) (1,030) (968) (981) 31 250 2018 2016 2017 2019 ΝΑ ΝΑ Year when rate will reach ultimate 5.00 ΝΑ ΝΑ Ultimate 2018 5.00 ΝΑ ΝΑ Assumed for next year Health care cost trend rate: NA NA (1) 185 5.00 $ (a) At December 31, 2018 and 2017, included non-U.S. benefit obligations of $(3.3) billion and $(3.8) billion, and plan assets of $3.5 billion and $3.9 billion, respectively, predominantly in the U.K. (c) At December 31, 2018 and 2017, defined benefit pension plan amounts that were not measured at fair value included $340 million and $377 million, respectively, of accrued receivables, and $503 million and $587 million, respectively, of accrued liabilities, for U.S. plans. 2018 Pension plans Benefits earned during the year Components of net periodic benefit cost Year ended December 31, (in millions) The following table presents the components of net periodic benefit costs reported in the Consolidated statements of income for the Firm's U.S. and non-U.S. defined benefit pension, defined contribution and OPEB plans, and in other comprehensive income for the defined benefit pension and OPEB plans, and the weighted-average annualized actuarial assumptions for the net periodic benefit cost. JPMorgan Chase & Co./2018 Form 10-K 204 (b) At both December 31, 2018 and 2017, approximately $302 million of U.S. defined benefit pension plan assets included participation rights under participating annuity contracts. For the Firm's OPEB plans, a calculated value that recognizes changes in fair value over a five-year period is used to determine the expected return on plan assets. This value is referred to as the market-related value of assets. Amortization of net gains and losses, adjusted for gains and losses not yet recognized, is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the accumulated postretirement benefit obligation or the market-related value of assets. Any excess net gain or loss is amortized over the average expected lifetime of retired participants, which is currently eleven years; however, prior service costs resulting from plan changes are amortized over the average years of service remaining to full eligibility age, which is currently one year. Gains and losses Notes to consolidated financial statements 203 JPMorgan Chase & Co./2018 Form 10-K (h) Includes an unfunded postretirement benefit obligation of $26 million and $32 million at December 31, 2018 and 2017, respectively, for the U.K. plan. (g) At December 31, 2018 and 2017, the gain/(loss) was primarily attributable to the change in the discount rate. (e) For pension plans with a projected benefit obligation exceeding plan assets, the projected benefit obligation and fair value of plan assets was $1.3 billion and $762 million at December 31, 2018, respectively and $1.4 billion and $811 million at December 31, 2017, respectively. For pension plans with an accumulated benefit obligation exceeding plan assets, the accumulated benefit obligation and fair value of plan assets was $1.3 billion and $762 million at December 31, 2018, respectively, and $1.4 billion and $811 million at December 31, 2017, respectively. For OPEB plans with a projected benefit obligation exceeding plan assets, the projected benefit obligation was $26 million and $32 million at December 31, 2018 and December 31, 2017, respectively, they had no plan assets. (f) For the U.S. defined benefit pension plans, the discount rate assumption is 4.30% and 3.70% for 2018 and 2017, respectively, and the rate of compensation increase and the interest crediting rate are 2.30% and 4.90%, respectively, for both 2018 and 2017. (d) Represents plans with an aggregate overfunded balance of $5.1 billion and $5.6 billion at December 31, 2018 and 2017, respectively, and plans with an aggregate underfunded balance of $547 million and $612 million at December 31, 2018 and 2017, respectively. For the Firm's defined benefit pension plans, fair value is used to determine the expected return on plan assets. Amortization of net gains and losses is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the PBO or the fair value of the plan assets. Any excess is amortized over the average future service period of defined benefit pension plan participants, which for the U.S. defined benefit pension plan is currently eight years and for the non-U.S. defined benefit pension plans is the period appropriate for the affected plan. In addition, prior service costs are amortized over the average remaining service period of active employees expected to receive benefits under the plan when the prior service cost is first recognized. Due to the curtailment of the principal U.S. defined benefit pension plan in 2018, all related prior service cost was recognized in the annual net periodic benefit cost. Asset class 310 Equity securities Other income on the Firm's Consolidated statements of income included the following: Year ended December 31, (in millions) Operating lease income 2018 2017 $ 4,540 $ 3,613 2016 $ 2,724 Other income Operating lease income is recognized on a straight-line basis over the lease term. Noninterest expense Other expense on the Firm's Consolidated statements of income included the following: Year ended December 31, (in millions) Legal expense/(benefit) FDIC-related expense 2018 2017 2016 Other expense $ (b) Includes an adjustment to the credit card rewards liability of approximately $330 million, recorded in the second quarter of 2018. Card income is earned primarily by CCB and CB. Refer to Note 31 for segment results. $ 4,433 $ 4,779 The Firm has contractual agreements with numerous co- brand partners that grant the Firm exclusive rights to issue co-branded credit card products and market them to the customers of such partners. These partners endorse the co- brand credit card programs and provide their customer or member lists to the Firm. The partners may also conduct marketing activities and provide rewards redeemable under their own loyalty programs that the Firm will grant to co- brand credit cardholders based on account activity. The terms of these agreements generally range from five to ten years. The Firm typically makes payments to the co-brand credit card partners based on the cost of partners' marketing activities and loyalty program rewards provided to credit cardholders, new account originations and sales volumes. Payments to partners based on marketing efforts undertaken by the partners are expensed by the Firm as incurred and reported as marketing expense. Payments for partner loyalty program rewards are reported as a reduction of card income when incurred. Payments to partners based on new credit card account originations are accounted for as direct loan origination costs and are deferred and recognized as a reduction of card income on a straight-line basis over a 12-month period. Payments to partners based on sales volumes are reported as a reduction of card income when the related interchange income is earned. The following table presents the components of card income: Year ended December 31, (in millions) Interchange and merchant processing income Reward costs and partner payments Other card income(a) Total card income (a) Predominantly represents annual fees and new account origination costs, which are deferred and recognized on a straight-line basis over a 12-month period and are outside the scope of the revenue recognition guidance, ASC 606, Revenue from Contracts with Customers. 2018 2016 $ 18,808 $ 17,080 $ 15,367 (13,074) (b) (745) $ 4,989 (9,480) (10,820) (1,827) (1,108) 2017 Credit card revenue sharing agreements 72 $ 1,239 (317) Non-taxable securities (b) 1,595 1,847 1,766 Total investment securities 7,248 5,538 7,382 Trading assets 8,703 7,610 7,292 Federal funds sold and securities purchased under resale 7,304 (35) $ 1,492 5,535 Taxable securities 1,296 200 JPMorgan Chase & Co./2018 Form 10-K Note 7 - Interest income and Interest expense Interest income and interest expense are recorded in the Consolidated statements of income and classified based on the nature of the underlying asset or liability. The following table presents the components of interest income and interest expense: 5,653 Year ended December 31, Interest income Loans(a) 2018 Debt securities(b) 2016 $ 47,620 $ 41,008 $ 36,634 (in millions) agreements Certain Chase credit card products offer the cardholder the ability to earn points based on account activity, which the cardholder can choose to redeem for cash and non-cash rewards. The cost to the Firm related to these proprietary rewards programs varies based on multiple factors including the terms and conditions of the rewards programs, cardholder activity, cardholder reward redemption rates and cardholder reward selections. The Firm maintains a liability for its obligations under its rewards programs and reports the current-period cost as a reduction of card income. Card income 11,088 11,309 Brokerage commissions(d) 2,505 2,239 2,151 12,408 (349) 257 All other commissions and fees 1,396 1,289 1,324 Total commissions and fees 259 3,901 Commissions and other fees 661 11,038 10,730 9,974 3,222 2,746 2,827 1,067 Total administration fees (c) 2,029 1,915 4,924 3,873 2,994 906 2,179 This revenue category includes interchange income from credit and debit cards and fees earned from processing card transactions for merchants, both of which are recognized when purchases are made by a cardholder. Card income also includes account origination costs and annual fees, which are deferred and recognized on a straight-line basis over a 12-month period. 3,528 $ 12,059 $ 11,347 $ 11,566 (a) Represents fees earned from managing assets on behalf of the Firm's clients, including investors in Firm-sponsored funds and owners of separately managed investment accounts. (b) The Firm receives other asset management fees for services that are ancillary to investment management services, including commissions earned on sales or distribution of mutual funds to clients. These fees are recorded as revenue at the time the service is rendered or, in the case of certain distribution fees based on the underlying fund's asset value and/ or investor redemption, recorded over time as the investor remains in the fund or upon investor redemption. (c) The Firm receives administrative fees predominantly from custody, securities lending, fund services and securities clearance services it provides. These fees are recorded as revenue over the period in which the related service is provided. (d) The Firm acts as a broker, by facilitating its clients' purchases and sales of securities and other financial instruments. Brokerage commissions are collected and recognized as revenue upon occurrence of the client transaction. The Firm reports certain costs paid to third-party clearing houses and exchanges net against commission revenue. Asset management, administration and commissions are earned primarily by AWM, CIB, CCB, and CB. Refer to Note 31 for segment results. Mortgage fees and related income Lending- and deposit-related fees are earned by CCB, CIB, CB, and AWM. Refer to Note 31 for segment results. Asset management, administration and commissions This revenue category includes fees from investment management and related services, custody, brokerage services and other products. The Firm manages assets on behalf of its clients, including investors in Firm-sponsored funds and owners of separately managed investment accounts. Management fees are typically based on the value of assets under management and are collected and recognized at the end of each period over which the management services are provided and the value of the managed assets is known. The Firm also receives performance-based management fees, which are earned based on exceeding certain benchmarks or other performance targets and are accrued and recognized when the probability of reversal is remote, typically at the end of the related billing period. The Firm has contractual arrangements with third parties to provide distribution and other services in connection with its asset management activities. Amounts paid to third-party service providers are recorded in professional and outside services expense. This revenue category primarily reflects CCB's Home Lending net production and net mortgage servicing Net production revenue includes fees and income recognized as earned on mortgage loans originated with the intent to sell; the impact of risk management activities associated with the mortgage pipeline and warehouse loans; and changes in the fair value of any residual interests held from mortgage securitizations. Net production revenue also includes gains and losses on sales of mortgage loans, lower of cost or fair value adjustments on mortgage loans held-for-sale, changes in fair value on mortgage loans originated with the intent to sell and measured at fair value under the fair value option, as well as losses recognized as incurred related to the repurchase of previously sold loans. Net mortgage servicing revenue includes operating revenue earned from servicing third-party mortgage loans which is recognized over the period in which the service is provided, changes in the fair value of MSRS and the impact of risk management activities associated with MSRs. For further discussion of risk management activities and MSRs, refer to Note 15. Net interest income from mortgage loans is recorded in interest income. JPMorgan Chase & Co./2018 Form 10-K 199 Notes to consolidated financial statements revenue. 3,475 $ 5,774 Total lending- and deposit-related fees $6,052 Total asset management, administration and commissions $ 17,118 $ 16,287 $ 15,364 Principal transactions revenue is earned primarily by CIB. Refer to Note 31 for segment results. Lending- and deposit-related fees Lending-related fees include fees earned from loan commitments, standby letters of credit, financial guarantees, and other loan-servicing activities. Deposit- related fees include fees earned in lieu of compensating balances, and fees earned from performing cash management activities and other deposit account services. Lending- and deposit-related fees in this revenue category are recognized over the period in which the related service is provided. 2016 $ 1,114 4,660 Year ended December 31, (in millions) Deposit-related fees 2018 $ 1,117 2017 4,935 $ 1,110 4,823 $ 5,933 Lending-related fees 3,819 2,327 2,265 Firm contributions Employee contributions Benefits paid Plan settlements Foreign exchange impact and other Fair value of plan assets, end of year (a)(b)(c) Actual return on plan assets Net funded status (d)(e) Pretax pension and OPEB amounts recorded in AOCI Net gain/(loss) Prior service credit/(cost) Defined benefit pension plans 2018 2017 Accumulated benefit obligation, end of year OPEB plans (h) Fair value of plan assets, beginning of year Benefit obligation, end of year(a) As of or for the year ended December 31, (in millions) Change in benefit obligation Benefit obligation, beginning of year Benefits earned during the year Interest cost on benefit obligations Change in plan assets Plan amendments Employee contributions Net gain/(loss) Benefits paid Plan settlements Expected Medicare Part D subsidy receipts Foreign exchange impact and other Plan curtailment The following table presents the changes in benefit obligations, plan assets, the net funded status, and the pretax pension and OPEB amounts recorded in AOCI on the Consolidated balance sheets for the Firm's defined benefit pension and OPEB plans, and the weighted-average actuarial annualized assumptions for the projected and accumulated postretirement benefit obligations. 2018 $ (16,700) (721) (g) 40 873 841 69 (g) 76 30 âཙེ༄ | (4) ΝΑ NA - 15 2017 938 (15) (354) $ (15,594) (330) $ (684) $ (708) (16) (556) (24) (28) (29) 123 (7) (7) (598) JPMorgan Chase & Co./2018 Form 10-K 202 Pension and OPEB accounting generally requires that the difference between plan assets at fair value and the benefit obligation be measured and recorded on the balance sheet. Plans that are overfunded (excess of plan assets over benefit obligation) are recorded in other assets and plans that are underfunded (excess benefit obligation over plan assets) are recorded within other liabilities. Gains or losses resulting from changes in the benefit obligation and the value of plan assets are recorded in other comprehensive income ("OCI") and recognized as part of the net periodic benefit cost over subsequent periods as discussed in the Gains and losses section of this Note. Additionally, income statement items related to pension and OPEB plans (other than benefits earned during the period) are aggregated and reported net within other expense. 5,973 $ 2,857 $ 1,356 Federal funds purchased and securities loaned or sold under repurchase agreements $ 3,066 1,089 Short-term borrowings(e) 1,144 481 203 Trading liabilities - debt and all 1,611 other interest-bearing liabilities(f) Interest bearing deposits $ 77,442 $ 64,372 $ 55,901 Securities borrowed (c) 728 (37) (332) Deposits with banks 5,907 Interest expense 4,238 All other interest-earning assets(d) 3,417 1,844 859 Interest income and interest expense includes the current- period interest accruals for financial instruments measured at fair value, except for derivatives and financial instruments containing embedded derivatives that would be separately accounted for in accordance with U.S. GAAP, absent the fair value option election; for those instruments, all changes in fair value including any interest elements, are reported in principal transactions revenue. For financial instruments that are not measured at fair value, the related interest is included within interest income or interest expense, as applicable. For further information on accounting for interest income and interest expense related to loans, investment securities, securities financing (i.e. securities purchased or sold under resale or repurchase agreements; securities borrowed; and securities loaned) and long-term debt, refer to Notes 12, 10, 11 and 19, respectively. Total interest income 1,879 3,729 2,070 1,102 (a) Includes the amortization/accretion of unearned income (e.g., purchase premiums/discounts, net deferred fees/costs, etc.). (b) Represents securities that are tax-exempt for U.S. federal income tax purposes. (c) Negative interest income is related to client-driven demand for certain securities combined with the impact of low interest rates. This is matched book activity and the negative interest expense on the corresponding securities loaned is recognized in interest expense. (d) Includes held-for-investment margin loans, which are classified in accrued interest and accounts receivable, and all other interest- earning assets, which are classified in other assets on the Consolidated balance sheets. (e) Includes commercial paper. (f) Other interest-bearing liabilities include brokerage customer payables. JPMorgan Chase & Co./2018 Form 10-K $ 50,188 $ 44,807 $ 40,722 201 Note 8 - Pension and other postretirement employee benefit plans The Firm has various defined benefit pension plans and OPEB plans that provide benefits to its employees in the U.S. and certain non-U.S. locations. The Firm also provides a qualified defined contribution plan in the U.S. and maintains other similar arrangements in certain non-U.S. locations. The principal defined benefit pension plan in the U.S. is a qualified noncontributory plan that provides benefits to substantially all U.S. employees. In connection with changes to the U.S. Retirement Savings Program during the fourth quarter of 2018, the Firm announced that it will freeze the U.S. defined benefit pension plan. Commencing on January 1, 2020 (and January 1, 2019 for new hires), pay credits will be directed to the U.S. defined contribution plan. Interest credits will continue to accrue. As a result, a curtailment was triggered and a remeasurement of the U.S. defined benefit pension obligation and plan assets occurred as of November 30, 2018. The plan design change resulted in an increase to pension expense of $21 million representing the immediate recognition of the prior service cost, but did not have a material impact on the U.S. defined benefit pension plan or the Firm's Consolidated Financial Statements. The Firm also has defined benefit pension plans that are offered in certain non-U.S. locations based on factors such as eligible compensation, age and/or years of service. It is the Firm's policy to fund the pension plans in amounts sufficient to meet the requirements under applicable laws. The Firm does not anticipate at this time any contribution to the U.S. defined benefit pension plan in 2019. The 2019 contributions to the non-U.S. defined benefit pension plans are expected to be $45 million of which $30 million are contractually required. The Firm also has a number of nonqualified noncontributory defined benefit pension plans that are unfunded. These plans provide supplemental defined pension benefits to certain employees. The Firm offers postretirement medical and life insurance benefits to certain U.S. retirees and postretirement medical benefits to qualifying U.S. and U.K. employees. The Firm defrays the cost of its U.S. OPEB obligation through corporate-owned life insurance (“COLI”) purchased on the lives of eligible employees and retirees. While the Firm owns the COLI policies, COLI proceeds (death benefits, withdrawals and other distributions) may be used only to reimburse the Firm for its net postretirement benefit claim payments and related administrative expense. The Firm has generally funded its postretirement benefit obligations through contributions to the relevant trust on a pay-as-you go basis. On December 21, 2017, the Firm contributed $600 million of cash to the trust as a prefunding of a portion of its postretirement benefit obligations. The U.K. OPEB plan is unfunded. Notes to consolidated financial statements 5,361 5,290 4,871 Long-term debt 7,978 6,753 5,564 Beneficial interest issued by consolidated VIES 493 503 $ 22,383 $ 14,275 $ 504 9,818 Total interest expense Net interest income Provision for credit losses Net interest income after provision for credit losses $ 55,059 $ 50,097 $ 46,083 338 296 2017 $ 10,434 $ 9,636 40 40 60 60 Corporate debt securities(c) 3,540 Limited partnerships(b) 3 2,644 4 2,648 U.S. federal, state, local and non-U.S. government debt securities 1,191 3,543 743 778 161 162 2 5,506 6,407 194 2 778 6,603 - - 325 325 Collective investment funds (a) 161 Mutual funds 5,342 - 1,096 203 203 302 1,267 2,353 60 143 302 Total assets measured at fair value(e) $ 8,044 $ 4,941 $ $ 13,295 $ 11,284 2,715 1,934 - 885 784 1,880 Mortgage-backed securities 82 272 3 143 80 357 100 2 194 Derivative receivables - Other(d) 92 $ Equity securities $ 42 30-70% 30-70 270 61% 39 39 37 0-10 3 0-35 13 13 100% 100% 2 100% 10-45 48% Real estate Alternatives (c) Total Defined benefit pension plans(a) OPEB plan(d) Asset 42% Allocation Asset 2017 Allocation % of plan assets 2018 2017 27-100% % of plan assets 2018 174 100% 100% value Cash and cash equivalents $ 343 $ 1 Level 3 $ $ 344 $ 173 $ 1 $ - 100% Level 2 Total fair (a) Represents the U.S. defined benefit pension plan only, as that is the most significant plan. (b) Debt securities primarily includes cash and cash equivalents, corporate debt, U.S. federal, state, local and non-U.S. government, and mortgage-backed securities. (c) Alternatives primarily include limited partnerships. (d) Represents the U.S. OPEB plan only, as the U.K. OPEB plan is unfunded. Fair value measurement of the plans' assets and liabilities For information on fair value measurements, including descriptions of level 1, 2, and 3 of the fair value hierarchy and the valuation methods employed by the Firm, refer to Note 2. Pension and OPEB plan assets and liabilities measured at fair value Defined benefit pension plans Level 1 2018 December 31, (in millions) Level 1 Level 2 Level 3 Total fair value 2017 3,986 $ 61% $ 15,580 2020 932 60 1 2021 921 1 57 2022 920 55 1 2023 919 1 52 $ $ Defined benefit Medicare Medicare Year ended December 31, pension 62 Part D plans subsidy Part D subsidy 2019 $ 939 (in millions) Years 2024-2028 4,529 223 2018 2016 Asset management fees $ 1,961 $ Year ended December 31, (in millions) 310 Investment management fees (a) All other asset management fees (b) Total asset management fees 2,096 1,329 1,395 2,325 2,479 $ $ 10,768 2016 2017 2018 2 208 JPMorgan Chase & Co./2018 Form 10-K Year ended December 31, (in millions) Trading revenue by instrument type Interest rate Credit Foreign exchange Equity Commodity Total trading revenue Private equity gains Principal transactions OPEB before The following table presents benefit payments expected to be paid, which include the effect of expected future service, for the years indicated. The OPEB medical and life insurance payments are net of expected retiree contributions. 2017 (a) Substantially all are participating and non-participating annuity contracts. Actual return on plan assets Changes in level 3 fair value measurements using significant unobservable inputs Notes to consolidated financial statements 207 JPMorgan Chase & Co./2018 Form 10-K (e) At December 31, 2018 and 2017, excludes $5.0 billion and $4.4 billion of certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient, which are not required to be classified in the fair value hierarchy, $340 million and $377 million of defined benefit pension plan receivables for investments sold and dividends and interest receivables, $479 million and $561 million of defined benefit pension plan payables for investments purchased, and $24 million and $26 million of other liabilities, respectively. The assets of the U.S. OPEB plan consisted of $561 million and $600 million in corporate debt securities, U.S. federal, state, local and non-U.S. government debt securities and other classified in level 1 and level 2 of the valuation hierarchy and in cash and cash equivalents classified in level 1 of the valuation hierarchy and $2.1 billion and $2.2 billion of COLI policies classified in level 3 of the valuation hierarchy at December 31, 2018 and 2017, respectively. (d) Other consists primarily of mutual funds, money market funds and participating and non-participating annuity contracts. Mutual funds and money market funds are primarily classified within level 1 of the fair value hierarchy given they are valued using market observable prices. Participating and non-participating annuity contracts are classified within level 3 of the fair value hierarchy due to a lack of market mechanisms for transferring each policy and surrender restrictions. (c) Corporate debt securities include debt securities of U.S. and non-U.S. corporations. (b) Unfunded commitments to purchase limited partnership investments for the plans were $521 million and $605 million for 2018 and 2017, respectively. (a) At December 31, 2018 and 2017, collective investment funds primarily included a mix of short-term investment funds, U.S. and non-U.S. equity investments (including index) and real estate funds. $ (141) (141) $ $ $ (141) - (141) $ $ - (96) $ $ - $ Derivative payables Fair value, Beginning balance Estimated future benefit payments $ (96) $ - $ (96) $ (96) $ - - Realized gains/(losses) Total liabilities measured at fair value (e) $ Purchases, sales and settlements, net - $ 1 $ (87) $ - $ 310 U.S. OPEB plan COLI policies $ $ - $ Unrealized gains/(losses) - $ 200 $ - $ $ 2,157 396 1,957 U.S. defined benefit pension plan Annuity contracts and other (a) Year ended December 31, 2017 - $ 2,072 - - Year ended December 31, 2018 U.S. defined benefit pension plan Annuity contracts and other (a) $ - $ (85) $ - $ 2,157 COLI policies 310 $ - $ - $ (1) $ 1 $ 310 $ $ U.S. OPEB plan (in millions) Fair value, Ending balance Transfers in and/or out of level 3 59 26,610 59 75 75 U.S. government agencies (c) Aggregate (in thousands, except weighted-average data, and where otherwise stated) average Weighted- average grant date fair value Number of units Weighted-average Weighted- Year ended December 31, 2018 Options/SARS RSUS/PSUS Generally, compensation expense for RSUs and PSUs is measured based on the number of units granted multiplied by the stock price at the grant date, and for employee stock options and SARS, is measured at the grant date using the Black-Scholes valuation model. Compensation expense for these awards is recognized in net income as described previously. The following table summarizes JPMorgan Chase's RSUs, PSUs, employee stock options and SARS activity for 2018. RSUS, PSUs, employee stock options and SARS activity Notes to consolidated financial statements Certificates of deposit JPMorgan Chase & Co./2018 Form 10-K remaining 209 56,059 33 6,654 The Firm's policy for issuing shares upon settlement of employee share-based incentive awards is to issue either new shares of common stock or treasury shares. During 2018, 2017 and 2016, the Firm settled all of its employee share-based awards by issuing treasury shares. 4,932 98 5 5,025 Total mortgage-backed securities 84,190 788 1,158 83,820 85,886 1,141 355 86,672 U.S. Treasury and government agencies 55,771 366 78 22,510 266 31 22,745 Obligations of U.S. states and municipalities 36,221 1,582 80 37,723 30,490 1,881 32,338 The Firm separately recognizes compensation expense for each tranche of each award, net of estimated forfeitures, as if it were a separate award with its own vesting date. Generally, for each tranche granted, compensation expense is recognized on a straight-line basis from the grant date until the vesting date of the respective tranche, provided that the employees will not become full-career eligible during the vesting period. For awards with full-career eligibility provisions and awards granted with no future substantive service requirement, the Firm accrues the estimated value of awards expected to be awarded to employees as of the grant date without giving consideration to the impact of post-employment restrictions. For each tranche granted to employees who will become full-career eligible during the vesting period, compensation expense is recognized on a straight-line basis from the grant date until the earlier of the employee's full-career eligibility date or the vesting date of the respective tranche. 57 Once the PSUs have vested, the shares of common stock that are delivered, after applicable tax withholding, must be held for an additional two-year period, typically for a total combined vesting and holding period of five years from the grant date. 19,437 7,260 230,394 20,928 69 1 20,996 8,764 198,194 77 24 8,817 3,961 477 201,678 Available-for-sale equity securities(b) - 547 547 Total available-for-sale securities 228,769 3,168 1,543 230,394 198,741 3,961 477 202,225 Held-to-maturity securities Mortgage-backed securities 147 3,168 1,543 228,769 Total available-for-sale debt securities 22 In January 2018, 2017 and 2016, the Firm's Board of Directors approved the grant of performance share units ("PSUS") to members of the Firm's Operating Committee under the variable compensation program for performance years 2017, 2016 and 2015, respectively. PSUs are subject to the Firm's achievement of specified performance criteria over a three-year period. The number of awards that vest can range from zero to 150% of the grant amount. The awards vest and are converted into shares of common stock in the quarter after the end of the performance period, which is generally three years. In addition, dividends are notionally reinvested in the Firm's common stock and will be delivered only in respect of any earned shares. RSUS are awarded at no cost to the recipient upon their grant. Generally, RSUs are granted annually and vest at a rate of 50% after two years and 50% after three years and are converted into shares of common stock as of the vesting date. In addition, RSUs typically include full-career eligibility provisions, which allow employees to continue to vest upon voluntary termination based on age or service-related requirements, subject to post-employment and other restrictions. All RSU awards are subject to forfeiture until vested and contain clawback provisions that may result in cancellation under certain specified circumstances. Generally, RSUs entitle the recipient to receive cash payments equivalent to any dividends paid on the underlying common stock during the period the RSUs are outstanding and, as such, are considered participating securities as discussed in Note 22. In 2018, 2017 and 2016, JPMorgan Chase granted long- term share-based awards to certain employees under its LTIP, as amended and restated effective May 19, 2015, and further amended and restated effective May 15, 2018. Under the terms of the LTIP, as of December 31, 2018, 86 million shares of common stock were available for issuance through May 2022. The LTIP is the only active plan under which the Firm is currently granting share-based incentive awards. In the following discussion, the LTIP, plus prior Firm plans and plans assumed as the result of acquisitions, are referred to collectively as the “LTI Plans,” and such plans constitute the Firm's share-based incentive plans. Note 9 - Employee share-based incentives Employee share-based awards Non-U.S. government debt securities 23,771 351 20 24,102 Corporate debt securities 1,904 23 9 Under the LTI Plans, stock options and stock appreciation rights ("SARS") have generally been granted with an exercise price equal to the fair value of JPMorgan Chase's common stock on the grant date. The Firm periodically grants employee stock options to individual employees. There were no material grants of stock options or SARS in 2018, 2017 and 2016. SARS generally expire ten years after the grant date. 1,918 426 32 27,294 101 1 2,757 Asset-backed securities: Collateralized loan obligations 19,612 1 176 Other 7,225 26,900 2,657 43 945 Commercial ΝΑ (21) 45.75 Outstanding, December 31 Exercisable, December 31 58,809 $ ΝΑ 85.04 12,463 $ 41.46 ΝΑ 12,449 41.37 2.4 $ 702,815 ΝΑ 2.4 The total fair value of RSUs that vested during the years ended December 31, 2018, 2017 and 2016, was $3.6 billion, $2.9 billion and $2.2 billion, respectively. The total intrinsic value of options exercised during the years ended December 31, 2018, 2017 and 2016, was $370 million, $651 million and $338 million, respectively. Compensation expense The Firm recognized the following noncash compensation expense related to its various employee share-based incentive plans in its Consolidated statements of income. Year ended December 31, (in millions) Cost of prior grants of RSUS, PSUs and SARS that are amortized over their applicable vesting periods 2018 2017 2016 $ 1,241 $ 1,125 $ 1,046 Accrual of estimated costs of share- based awards to be granted in future periods including those to full-career eligible employees Total noncash compensation expense related to employee share-based incentive plans 1,081 702,815 894 112.25 84.60 Number of 134 exercise contractual life intrinsic awards price (in years) value Outstanding, January 1 72,733 $ 66.36 17,493 (1) $ Granted 20,489 110.46 46 113.63 Exercised or vested (32,277) 58.97 (5,054) 39.65 Forfeited Canceled (2,136) 40.76 6,758 $2,322 $ 2,070 $ 1,940 Cash flows and tax benefits U.S. government agencies (a) $ 69,026 $ 594 $ 974 $ 68,646 $ 69,879 $ 736 $ 335 $ 70,280 Residential: U.S Non-U.S. 5,877 Mortgage-backed securities: 79 5,925 8,193 185 14 8,364 2,529 72 6 2,595 2,882 122 1 3,003 31 At December 31, 2018, approximately $704 million (pretax) of compensation expense related to unvested awards had not yet been charged to net income. That cost is expected to be amortized into compensation expense over a weighted-average period of 1.6 years. The Firm does not capitalize any compensation expense related to share-based compensation awards to employees. Available-for-sale securities Fair Effective January 1, 2016, the Firm adopted new accounting guidance related to employee share-based payments. As a result of the adoption of this new guidance, all excess tax benefits (including tax benefits from dividends or dividend equivalents) on share-based payment awards are recognized within income tax expense in the Consolidated statements of income. Income tax benefits related to share-based incentive arrangements recognized in the Firm's Consolidated statements of income for the years ended December 31, 2018, 2017 and 2016, were $1.1 billion, $1.0 billion and $916 million, respectively. The following table sets forth the cash received from the exercise of stock options under all share-based incentive arrangements, and the actual income tax benefit related to tax deductions from the exercise of the stock options. Year ended December 31, (in millions) Cash received for options exercised Tax benefit 2018 2017 14 $ 18 2016 $ 26 75 190 70 210 JPMorgan Chase & Co./2018 Form 10-K Note 10 Investment securities Investment securities consist of debt securities that are classified as AFS or HTM. Debt securities classified as trading assets are discussed in Note 2. Predominantly all of the Firm's AFS and HTM securities are held by Treasury and CIO in connection with its asset-liability management activities. At December 31, 2018, the investment securities portfolio consisted of debt securities with an average credit rating of AA+ (based upon external ratings where available, and where not available, based primarily upon internal ratings which correspond to ratings as defined by S&P and Moody's). AFS securities are carried at fair value on the Consolidated balance sheets. Unrealized gains and losses, after any applicable hedge accounting adjustments, are reported as net increases or decreases to AOCI. The specific identification method is used to determine realized gains and losses on AFS securities, which are included in securities gains/(losses) on the Consolidated statements of income. HTM debt securities, which the Firm has the intent and ability to hold until maturity, are carried at amortized cost on the Consolidated balance sheets. value For both AFS and HTM debt securities, purchase discounts or premiums are generally amortized into interest income on a level-yield basis over the contractual life of the security. However, as a result of the adoption of the premium amortization accounting guidance in the first quarter of 2018, premiums on purchased callable debt securities must be amortized to the earliest call date for debt securities with call features that are explicit, noncontingent and callable at fixed prices and on preset dates. The guidance primarily impacts obligations of U.S. states and municipalities held in the Firm's investment securities portfolio. For additional information, refer to Note 23. The amortized costs and estimated fair values of the investment securities portfolio were as follows for the dates indicated. December 31, (in millions) 2018 2017 Gross Amortized unrealized cost gains Gross unrealized losses Fair value Amortized cost Gross unrealized gains Gross unrealized losses As permitted by the new hedge accounting guidance, the Firm also elected to transfer U.S. government agency MBS, commercial MBS, and obligations of U.S. states and municipalities with a carrying value of $22.4 billion from HTM to AFS in the first quarter of 2018. The transfer of these investment securities resulted in the recognition of a net pretax unrealized gain of $221 million within AOCI. This transfer was a noncash transaction. For additional information, refer to Notes 1,5 and 23. revenue. Securities financing agreements expose the Firm primarily to credit and liquidity risk. To manage these risks, the Firm monitors the value of the underlying securities (predominantly high-quality securities collateral, including government-issued debt and agency MBS) that it has received from or provided to its counterparties compared to the value of cash proceeds and exchanged collateral, and either requests additional collateral or returns securities or collateral when appropriate. Margin levels are initially established based upon the counterparty, the type of underlying securities, and the permissible collateral, and are monitored on an ongoing basis. 7 6,500 15 811 17 7,311 52 1 52 32 1 Asset-backed securities: Collateralized loan obligations Corporate debt securities 276 276 1 Other 3,521 20 720 4 4,241 24 Total available-for-sale securities 50,481 201 1 Non-U.S.government debt securities - - 266 1 528 4 335 1 863 5 37,677 148 8,908 207 46,585 355 1,834 11 373 20 2,207 31 949 84,190 1,652 26 2,601 33 Certificates of deposit 12,792 1 276 $ 792 964 22 Asset-backed securities Average yield(b) Fair value 1,904 $ 140 $ 792 950 $ 140 $ $ Amortized cost Corporate debt securities 2.13% -% 24,102 23,771 1.33% 1.95% 3.25% Average yield(b) 5,182 22 1,918 4.05% 4.64% 35,928 36,282 2.62% 28,843 2.57% 28,836 $ 3.14% 26,697 18,897 3.19% 4,592 3.12% 2.85% -% 3,208 26,837 19,000 $ $ 4,615 3,222 $ Held-to-maturity securities Average yield(b) Fair value Amortized cost Total available-for-sale securities Average yield (b) Fair value Amortized cost 4.60% 4.74% 4.56% 63,273 13,314 266 1,708 176 Other 1,208 6 2,354 16 3,562 22 Total available-for-sale securities 50,325 550 36,706 18,681 993 1,543 Held-to-maturity securities Mortgage-backed securities U.S. government agencies 4,385 223 7,082 177 11,467 200 Commercial Total mortgage-backed securities 87,031 176 18,681 Collateralized loan obligations 1,808 15 2,477 65 4,285 Certificates of deposit 75 - - Non-U.S. government debt securities 3,123 5 1,937 15 5,060 75 80 - 20 Corporate debt securities 478 8 37 1 515 9 Asset-backed securities: 4,385 14 23 177 12 months or more Fair value Gross unrealized losses Fair value Gross unrealized losses Total fair value Total gross unrealized losses U.S. government agencies $ 36,037 $ 139 $ Less than 12 months 7,711 $ 43,748 $ 335 Residential: U.S. 1,112 Non-U.S. Commercial Total mortgage-backed securities U.S. Treasury and government agencies Obligations of U.S. states and municipalities 5 596 9 196 $ Investment securities with gross unrealized losses Mortgage-backed securities: Available-for-sale securities 11,467 200 Obligations of U.S. states and municipalities Total held-to-maturity securities 12 4,397 - 1,114 15 1,126 15 23 8,196 192 12,593 215 Total investment securities with gross unrealized losses $ 54,722 $ 573 $ 44,902 $ 1,185 $ 99,624 $ 1,758 212 JPMorgan Chase & Co./2018 Form 10-K December 31, 2017 (in millions) 7,082 Obligations of U.S. states and municipalities 5,606 $-$ 80 Total held-to-maturity securities 8,360 88 4,218 106 12,578 194 Total investment securities with gross unrealized losses 58,841 $ 289 $ 17,010 $ 2,715 382 $ 671 Other-than-temporary impairment AFS and HTM debt securities in unrealized loss positions are analyzed as part of the Firm's ongoing assessment of OTTI. The Firm considers a decline in fair value to be other-than- temporary when the Firm does not expect to recover the entire amortized cost basis of the security. For AFS debt securities, the Firm recognizes OTTI losses in earnings if the Firm has the intent to sell the debt security, or if it is more likely than not that the Firm will be required to sell the debt security before recovery of its amortized cost basis. In these circumstances the impairment loss is equal to the full difference between the amortized cost basis and the fair value of the securities. For debt securities in an unrealized loss position that the Firm has the intent and ability to hold, the securities are evaluated to determine if a credit loss exists. In the event of a credit loss, only the amount of impairment associated with the credit loss is recognized in income. Amounts relating to factors other than credit losses are recorded in OCI. Factors considered in evaluating potential OTTI include adverse conditions specifically related to the industry, geographic area or financial condition of the issuer or underlying collateral of a security; payment structure of the JPMorgan Chase & Co./2018 Form 10-K security; changes to the rating of the security by a rating agency; the volatility of the fair value changes; and the Firm's intent and ability to hold the security until recovery. The Firm's cash flow evaluations take into account the factors noted above and expectations of relevant market and economic data as of the end of the reporting period. When assessing securities issued in a securitization for OTTI, the Firm estimates cash flows considering underlying loan- level data and structural features of the securitization, such as subordination, excess spread, overcollateralization or other forms of credit enhancement, and compares the losses projected for the underlying collateral ("pool losses") against the level of credit enhancement in the securitization structure to determine whether these features are sufficient to absorb the pool losses, or whether a credit loss exists. The Firm also performs other analyses to support its cash flow projections, such as first-loss analyses or stress scenarios. For beneficial interests in securitizations that are rated below "AA" at their acquisition, or that can be contractually prepaid or otherwise settled in such a way that the Firm would not recover substantially all of its recorded investment, the Firm considers an impairment to be other- than-temporary when there is an adverse change in expected cash flows. 213 Notes to consolidated financial statements As a result of the adoption of the recognition and measurement guidance in the first quarter of 2018, equity securities are no longer permitted to be classified as AFS. For additional information, refer to Note 1. Additionally, the Firm did not recognize any OTTI for AFS equity securities for the years ended December 31, 2017 and 2016. 75,851 $ 71 2,131 9 Average yield (b) 477 Held-to-maturity securities Mortgage-backed securities U.S. government agencies 4,070 38 205 2 4,275 40 Commercial 3,706 41 1,882 33 5,588 74 Total mortgage-backed securities 7,776 79 2,087 35 9,863 114 Obligations of U.S. states and municipalities 584 For the year ended December 31, 2018, the Firm recognized $22 million of unrealized losses as OTTI on securities it intended to sell and subsequently sold during the year. The Firm does not intend to sell any of the remaining investment securities with an unrealized loss in AOCI as of December 31, 2018, and it is not likely that the Firm will be required to sell these securities before recovery of their amortized cost basis. Further, the Firm did not recognize any credit-related OTTI losses during the year ended December 31, 2018. Accordingly, the Firm believes that the investment securities with an unrealized loss in AOCI as of December 31, 2018, are not other-than- temporarily impaired. 2.02% Investment securities gains and losses Year ended December 31, (in millions) JPMorgan Chase & Co./2018 Form 10-K Contractual maturities and yields The following table presents the amortized cost and estimated fair value at December 31, 2018, of JPMorgan Chase's investment securities portfolio by contractual maturity. By remaining maturity December 31, 2018 (in millions) Due in one year or less Due after one year through five years Due after five years through 10 years Due after 10 years(c) Total Available-for-sale securities Mortgage-backed securities (a) 214 Amortized cost 519 $ 77 $ 7,574 $ Fair value 520 77 7,616 76,020 75,607 $ $ The cumulative credit loss component, including any changes therein, of OTTI losses that have been recognized in income related to AFS securities was not material as of and during the years ended December 31, 2018, 2017 and 2016. Changes in the credit loss component of credit-impaired debt securities (a) Excludes realized losses on securities sold of $22 million, $6 million and $24 million for the years ended December 31, 2018, 2017 and 2016, respectively, that had been previously reported as an OTTI loss due to the intention to sell the securities. Realized gains Realized losses OTTI losses Net investment securities gains/ (losses) OTTI losses Credit-related losses recognized in income Investment securities the Firm intends to sell(a) Total OTTI losses recognized in income 2018 2017 2016 211 $ 1,013 $ 401 (606) (1,072) (232) (7) (28) (395) (66) 141 --(1) (7) (27) $ - $ (7) $ (2 (28) The following table presents realized gains and losses and OTTI from AFS securities that were recognized in income. Fair value 3.50% 3.52% - 3,508 12,328 28,890 13,479 24,442 541,587 $ 33,700 $ 398,218 $ 27,228 Remaining contractual maturity of the agreements 3,867 Overnight and continuous Up to 30 days 247,579 28,402 $ 174,971 997 $ 30 - 90 days 71,637 $ 2,132 90 days Total 47,400 $ 2,169 541,587 33,700 Remaining contractual maturity of the agreements Greater than 629 2,790 34,128 5,050 13,117 $ 5,604 $ $ Amortized cost Non-U.S. government debt securities 0.49% -% 75 75 -% -% 0.49% Average yield (b) 75 Fair value 75 $ Amortized cost Certificates of deposit 5.01% 5.02% 5.26% 4.30% 1.94% Average yield (b) 37,723 2017 (in millions) 3.48% Overnight and continuous 30 - 90 days Amortized cost Obligations of U.S. states and municipalities 2.67% 3.05% 2.60% 2.90% 2.42% Average yield (b) 56,059 5,937 9,588 18,090 $ 22,444 55,771 $ 5,769 9,618 $ $ 17,945 $ 22,439 $ Amortized cost U.S. Treasury and government agencies 3.51% Fair value 177 $ 617 Total securities sold under repurchase agreements Total securities loaned and other 142,185 22,876 (a) $ 180,674 (a) $ 41,611 $ Greater than 90 days 33,748 $ Total 375 2,328 1,649 398,218 27,228 (a) The prior period amounts have been revised to conform with the current period presentation. Transfers not qualifying for sale accounting At December 31, 2018 and 2017, the Firm held $701 million and $1.5 billion, respectively, of financial assets for which the rights have been transferred to third parties; however, the transfers did not qualify as a sale in accordance with U.S. GAAP. These transfers have been recognized as collateralized financing transactions. The transferred assets are recorded in trading assets and loans, and the corresponding liabilities are recorded predominantly in short-term borrowings on the Consolidated balance sheets. 218 JPMorgan Chase & Co./2018 Form 10-K 176 Fair value 36,221 32,729 $ $ 2,698 $ Up to 30 days 78 83,820 71 Asset-backed securities Equity securities Total 2018 (in millions) Total securities sold under repurchase agreements Total securities loaned and other Gross liability balance 2018 Securities sold under repurchase agreements $ 28,811 $ 2,165 1,390 2017 Corporate debt securities Securities loaned and other agreements 13,100 $ 2,972 1,594 Securities loaned and other 323,078 69 177,581 14 1,150 154,900 4,313 1,557 170,196 2,485 Securities sold under repurchase Non-U.S. government debt Obligations of U.S. states and municipalities U.S. Treasury and government agencies Net amounts(d) December 31, (in millions) Assets Securities purchased under resale agreements $ Securities borrowed 448,608 $ 113,926 (250,505) $ (8,814) 198,103 $ 105,112 (188,502) $ (76,805) 9,601 28,307 Liabilities Securities sold under repurchase agreements Securities loaned and other (a) $ 398,218 $ 27,228 (250,505) $ (8,814) Commercial nonagency Residential nonagency U.S. government agencies December 31, (in millions) Mortgage-backed securities: The tables below present as of December 31, 2018 and 2017 the types of financial assets pledged in securities financing agreements and the remaining contractual maturity of the securities financing agreements. Notes to consolidated financial statements 13,898 217 (d) Includes securities financing agreements that provide collateral rights, but where an appropriate legal opinion with respect to the master netting agreement has not been either sought or obtained. At December 31, 2018 and 2017, included $7.9 billion and $7.5 billion, respectively, of securities purchased under resale agreements; $30.3 billion and $25.5 billion, respectively, of securities borrowed; $21.5 billion and $16.5 billion, respectively, of securities sold under repurchase agreements; and $25 million and $29 million, respectively, of securities loaned and other. (a) Includes securities-for-securities lending agreements of $3.3 billion and $9.2 billion at December 31, 2018 and 2017, respectively, accounted for at fair value, where the Firm is acting as lender. These amounts are presented within accounts payable and other liabilities in the Consolidated balance sheets. (b) Includes securities financing agreements accounted for at fair value. At December 31, 2018 and 2017, included securities purchased under resale agreements of $13.2 billion and $14.7 billion, respectively; securities sold under repurchase agreements of $935 million and $697 million, respectively; and securities borrowed of $5.1 billion and $3.0 billion, respectively. There were no securities loaned accounted for at fair value in either period. (c) In some cases, collateral exchanged with a counterparty exceeds the net asset or liability balance with that counterparty. In such cases, the amounts reported in this column are limited to the related net asset or liability with that counterparty. 263 18,535 (129,178) $ (18,151) 147,713 $ 18,414 JPMorgan Chase & Co./2018 Form 10-K Amounts not nettable on the Consolidated balance sheets(c) 428 287 4,804 $ 20 $ - $ - $ Amortized cost Obligations of U.S. states and municipalities 3.36% 3.34% 3.53% -% -% Average yield (b) 26,544 26,610 $ $ $ 3,125 3,141 30,347 $ 30,560 2.98% 133,658 134,709 3.82% $ 228,769 230,394 3.36% Amortized Cost Mortgage-backed securities (a) $ - $ - $ Fair value 7,183 23,485 23,403 4,824 -% Fair value The Firm has elected the fair value option for certain securities financing agreements. For further information regarding the fair value option, refer to Note 3. The securities financing agreements for which the fair value option has been elected are reported within securities purchased under resale agreements, securities loaned or sold under repurchase agreements, and securities borrowed on the Consolidated balance sheets. Generally, for agreements carried at fair value, current-period interest accruals are recorded within interest income and interest expense, with changes in fair value reported in principal transactions revenue. However, for financial instruments containing embedded derivatives that would be separately accounted for in accordance with accounting guidance for hybrid instruments, all changes in fair value, including any interest elements, are reported in principal transactions collateralized financings on the Firm's Consolidated balance sheets. Resale and repurchase agreements are generally carried at the amounts at which the securities will be subsequently sold or repurchased. Securities borrowed and securities loaned agreements are generally carried at the amount of cash collateral advanced or received. Where appropriate under applicable accounting guidance, securities financing agreements with the same counterparty are reported on a net basis. For further discussion of the offsetting of assets and liabilities, refer to Note 1. Fees received and paid in connection with securities financing agreements are recorded over the life of the agreement in interest income and interest expense on the Consolidated statements of income. Securities financing agreements are treated as Note 11 - Securities financing activities JPMorgan Chase enters into resale, repurchase, securities borrowed and securities loaned agreements (collectively, “securities financing agreements") primarily to finance the Firm's inventory positions, acquire securities to cover short sales, accommodate customers' financing needs, settle other securities obligations and to deploy the Firm's excess cash. Notes to consolidated financial statements 215 JPMorgan Chase & Co./2018 Form 10-K (c) Substantially all of the Firm's U.S. residential MBS and collateralized mortgage obligations are due in 10 years or more, based on contractual maturity. The estimated weighted- average life, which reflects anticipated future prepayments, is approximately 7 years for agency residential MBS, 3 years for agency residential collateralized mortgage obligations and 2 years for nonagency residential collateralized mortgage obligations. (b) Average yield is computed using the effective yield of each security owned at the end of the period, weighted based on the amortized cost of each security. The effective yield considers the contractual coupon, amortization of premiums and accretion of discounts, and the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. The effective yield excludes unscheduled principal prepayments; and accordingly, actual maturities of securities may differ from their contractual or expected maturities as certain securities may be prepaid. (a) As of December 31, 2018, mortgage-backed securities issued by Fannie Mae exceeded 10% of JPMorgan Chase's total stockholders' equity; both the amortized cost and fair value of such securities was $52.3 billion. 4.12% 4.12% 3.93% -% 4,894 20 3.48% Average yield (b) Total held-to-maturity securities Amortized cost $ - $ - $ Fair value 3,145 $ 3,161 14,231 28,289 $ 28,297 31,458 Average yield(b) -% -% 3.53% 3.47% 31,434 Amounts presented on the Consolidated balance sheets(b) 4,914 Amounts netted on the Consolidated balance sheets 22,728 $ $ 318 17,656 $ $ U.S. government agencies Mortgage-backed securities: Available-for-sale securities Total gross unrealized losses Total fair value Gross unrealized losses Fair value 12 months or more Less than 12 months Gross unrealized losses 656 $ Fair value Investment securities with gross unrealized losses The following tables present the fair value and gross unrealized losses for investment securities by aging category at December 31, 2018 and 2017. Investment securities impairment (c) Included total U.S. government-sponsored enterprise obligations with amortized cost of $20.9 billion and $22.0 billion at December 31, 2018 and 2017, respectively. (b) Effective January 1, 2018, the Firm adopted the recognition and measurement guidance. Equity securities that were previously reported as AFS securities were reclassified to other assets upon adoption. (a) Includes total U.S. government-sponsored enterprise obligations with fair values of $50.7 billion and $45.8 billion for the years ended December 31, 2018 and 2017 respectively. Notes to consolidated financial statements 211 JPMorgan Chase & Co./2018 Form 10-K $ 250,877 671 5,074 $ 48,652 194 December 31, 2018 (in millions) 40,384 $ 974 Residential: 7 4,792 U.S. Treasury and government agencies 1,158 47,670 825 27,510 333 20,160 Total mortgage-backed securities 147 2,391 2017 4,146 141 3,172 6 U.S 623 4 1,445 2,068 31 1,113 Non-U.S. Commercial 5 165 1 1,072 6 974 907 47,733 27 80 28. As a result of the Firm's credit risk mitigation practices with respect to resale and securities borrowed agreements as described above, the Firm did not hold any reserves for credit impairment with respect to these agreements as of December 31, 2018 and 2017. 216 JPMorgan Chase & Co./2018 Form 10-K The table below summarizes the gross and net amounts of the Firm's securities financing agreements, as of December 31, 2018 and 2017. When the Firm has obtained an appropriate legal opinion with respect to the master netting agreement with a counterparty and where other relevant netting criteria under U.S. GAAP are met, the Firm nets, on the Consolidated balance sheets, the balances outstanding under its securities financing agreements with the same counterparty. In addition, the Firm exchanges securities and/or cash collateral with its counterparties; this collateral also reduces the economic exposure with the counterparty. Such collateral, along with securities financing balances that do not meet all these relevant netting criteria under U.S. GAAP, is presented as “Amounts not nettable on the Consolidated balance sheets," and reduces the "Net amounts" presented below, if the Firm has an appropriate legal opinion with respect to the master netting agreement with the counterparty. Where a legal opinion has not been either sought or obtained, the securities financing balances are presented gross in the "Net amounts" below, and related collateral does not reduce the amounts presented. December 31, (in millions) Assets Gross amounts Amounts netted on the Consolidated balance sheets 2018 Amounts presented on the Consolidated balance sheets (b) Amounts not nettable on the Consolidated balance sheets(c) Net amounts(d) 691,116 $ 132,955 321,504 $ 111,995 (308,854) $ (79,747) 12,650 32,248 Securities purchased under resale agreements Liabilities Securities borrowed Securities sold under repurchase agreements $ Securities loaned and other(a) 14,847 In resale and securities borrowed agreements, the Firm is exposed to credit risk to the extent that the value of the securities received is less than initial cash principal advanced and any collateral amounts exchanged. In repurchase and securities loaned agreements, credit risk exposure arises to the extent that the value of underlying securities advanced exceeds the value of the initial cash principal received, and any collateral amounts exchanged. Additionally, the Firm typically enters into master netting agreements and other similar arrangements with its counterparties, which provide for the right to liquidate the underlying securities and any collateral amounts exchanged in the event of a counterparty default. It is also the Firm's policy to take possession, where possible, of the securities underlying resale and securities borrowed agreements. For further information regarding assets pledged and collateral received in securities financing agreements, refer to Note 541,587 $ 33,700 171,975 $ 12,740 (149,125) $ 22,850 (12,358) 382 Gross amounts (369,612) $ (20,960) 200 (369,612) $ (20,960) 27,577 33,805 26,544 4,824 105 15 Total held-to-maturity securities 114 31,434 215 Total investment securities $260,203 $ 3,407 $ 1,758 4,914 31,458 $ 261,852 $ 246,474 $ 14,373 554 239 559 Obligations of U.S. states and municipalities Commercial 28,095 33,360 5,783 1 74 5,710 Total mortgage-backed securities 26,610 134 200 40 26,544 558 Interest income on impaired loans on a cash basis(a) Average impaired loans JPMorgan Chase & Co./2018 Form 10-K 226 (d) Represents the contractual amount of principal owed at December 31, 2018 and 2017. The unpaid principal balance differs from the impaired loan balances due to various factors including charge-offs, net deferred loan fees or costs, and unamortized discounts or premiums on purchased loans. (e) As of December 31, 2018 and 2017, nonaccrual loans included $2.0 billion and $2.2 billion, respectively, of TDRs for which the borrowers were less than 90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status, refer to the Loan accounting framework on pages 219-221 of this Note. (c) Predominantly all residential real estate impaired loans, excluding PCI loans, are in the U.S. (b) At December 31, 2018 and 2017, $4.1 billion and $3.8 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance with the standards of the appropriate government agency (i.e., FHA, VA, RHS) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. (a) Represents collateral-dependent residential real estate loans that are charged off to the fair value of the underlying collateral less costs to sell. The Firm reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower ("Chapter 7 loans") as collateral-dependent nonaccrual TDRs, regardless of their delinquency status. At December 31, 2018, Chapter 7 residential real estate loans included approximately 13% of residential mortgages and approximately 9% of home equity that were 30 days or more past due. 2,775 Interest income on impaired loans (a) 1,032 2,414 Year ended December 31, The following table presents average impaired loans and the related interest income reported by the Firm. (in millions) 955 2017 305 257 $ 5,797 $ 6,376 $ 2,189 2,311 2,078 Home equity 5,082 $ $ 2018 Residential mortgage 2017 2018 2016 2017 287 $ 2018 2016 2016 11,442 5,620 3,701 $ Total impaired loans (b)(c) Without an allowance(a) $ 4,407 3,381 $ $ 2017 2018 1,184 4,565 $ Total residential real estate excluding PCI 2018 Home equity 2017 2018 Residential mortgage With an allowance Impaired loans $ (in millions) 2017 1,213 $ Allowance for loan losses related to impaired loans 3,466 7,741 1,743 6,207 1,459 Impaired loans on nonaccrual status(e) Unpaid principal balance of impaired loans (d) 173 133 $ 111 $ 7,738 6,577 $ $ 2,095 2,054 5,643 4,523 $ $ 1,236 882 2,118 1,142 $ 870 2,012 $ 45 $ 62 $ 88 $ $ 9,673 75 $ 2,570 77 Number of loans permanently modified 5,705 3,604 4,886 3,760 2,321 1,945 1,283 Number of loans approved for a trial modification 2016 2017 2018 2016 2017 2018 2016 2017 2,907 2,628 3,338 4,946 December 31, Term or payment extension 76% 60% 54% 75% 59% 62% 2018 76% 40% Interest rate reduction Concession granted:(a) 8,162 8,252 7,853 4,824 5,624 63% Year ended December 31, Total residential real estate - excluding PCI Home equity Modifications of residential real estate loans, excluding PCI loans, are generally accounted for and reported as TDRs. There were no additional commitments to lend to borrowers whose residential real estate loans, excluding PCI loans, have been modified in TDRs. Loan modifications (a) Generally, interest income on loans modified in TDRS is recognized on a cash basis until the borrower has made a minimum of six payments under the new terms, unless the loan is deemed to be collateral-dependent. 155 $ 157 159 $ $ 430 414 $ The following table presents new TDRs reported by the Firm. 388 $ $ Total residential real estate - excluding PCI 80 80 84 125 127 131 7,160 $ 7,986 $ 8,687 $ 75 $ Year ended December 31, 2018 Residential mortgage The following table provides information about how residential real estate loans, excluding PCI loans, were modified under the Firm's loss mitigation programs described above during the periods presented. This table excludes Chapter 7 loans where the sole concession granted is the discharge of debt. The U.S. Treasury's Making Home Affordable programs, as well as the Firm's proprietary modification programs, generally provide various concessions to financially troubled borrowers including, but not limited to, interest rate reductions, term or payment extensions and deferral of principal and/or interest payments that would otherwise have been required under the terms of the original agreement. Nature and extent of modifications 639 694 $ 687 $ Total residential real estate - excluding PCI $ (in millions) 254 385 286 Home equity 373 $ 401 $ $ Residential mortgage 2016 2017 321 The table below provides information about the Firm's residential real estate impaired loans, excluding PCI loans. These loans are considered to be impaired as they have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 13. 1,439 HELOCS beyond the revolving period and HELOANS have higher delinquency rates than HELOCS within the revolving period. That is primarily because the fully-amortizing payment that is generally required for those products is higher than the minimum payment options available for HELOCS within the revolving period. The higher delinquency rates associated with amortizing HELOCs and HELOANS are factored into the Firm's allowance for loan losses. 1,765 $ 2,541 $ 4,172 4,172 2,541 $ $ 1.09% 0.71% 2,175 $ 249,946 $ 33,450 3.17% $ 28,340 2.57% 0.77% 0.48% $ 216,496 $ 231,078 3,937 $ 259,418 1,323 1,610 3,088 $ 75,437 28,847 27,473 5,769 6,866 34,616 34,339 15,249 14,501 2,131 2,521 17,380 17,022 Greater than 125% and refreshed FICO scores: Current estimated LTV ratios (d)(e) Nonaccrual loans 3,785 2,692 388 276 4,905 90 or more days past due and government guaranteed (c) % of 30+ days past due to total retained loans(b) Total retained loans 150 or more days past due 30-149 days past due Current Loan delinquency(a) (in millions, except ratios) December 31, Residential real estate - excluding PCI loans The following table provides information by class for retained residential real estate Residential real estate – excluding PCI loans JPMorgan Chase & Co./2018 Form 10-K 224 Risk-rated business banking and auto loans are similar to wholesale loans in that the primary credit quality indicators are the risk rating that is assigned to the loan and whether the loans are considered to be criticized and/or nonaccrual. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information about borrowers' ability to fulfill their obligations. For further information about risk-rated wholesale loan credit quality indicators, refer to page 236 of this Note. For scored auto and scored business banking loans, geographic distribution is an indicator of the credit performance of the portfolio. Similar to residential real estate loans, geographic distribution provides insights into the portfolio performance based on regional economic activity and events. For residential real estate loans, including both non-PCI and PCI portfolios, the current estimated LTV ratio, or the combined LTV ratio in the case of junior lien loans, is an indicator of the potential loss severity in the event of default. Additionally, LTV or combined LTV ratios can provide insight into a borrower's continued willingness to pay, as the delinquency rate of high-LTV loans tends to be greater than that for loans where the borrower has equity in the collateral. The geographic distribution of the loan collateral also provides insight as to the credit quality of the portfolio, as factors such as the regional economy, home price changes and specific events such as natural disasters, will affect credit quality. The borrower's current or "refreshed" FICO score is a secondary credit-quality indicator for certain loans, as FICO scores are an indication of the borrower's credit payment history. Thus, a loan to a borrower with a low FICO score (less than 660 ) is considered to be of higher risk than a loan to a borrower with a higher FICO score. Further, a loan to a borrower with a high LTV ratio and a low FICO score is at greater risk of default than a loan to a borrower that has both a high LTV ratio and a high FICO score. - $ 80,454 - excluding PCI loans. Residential mortgage 2018 3,216 671 453 $ 241,104 $ 253,510 $ 32,391 $ 27,611 $ 208,713 4,234 3,549 2,416 2,763 2017 $225,899 2018 2017 2018 2017 Home equity Total residential real estate excluding PCI Delinquency rates are a primary credit quality indicator for consumer loans. Loans that are more than 30 days past due provide an early warning of borrowers who may be experiencing financial difficulties and/or who may be unable or unwilling to repay the loan. As the loan continues to age, it becomes more clear whether the borrower is likely either unable or unwilling to pay. In the case of residential real estate loans, late-stage delinquencies (greater than 150 days past due) are a strong indicator of loans that will ultimately result in a foreclosure or similar liquidation transaction. In addition to delinquency rates, other credit quality indicators for consumer loans vary based on the class of loan, as follows: $ 74,759 $ 68,855 $ 5,695 $ 6,582 Equal to or greater than 660 California Geographic region(f) Total retained loans U.S. government-guaranteed No FICO/LTV available Less than 660 194,758 New York 212,505 Less than 80% and refreshed FICO scores: 1,052 607 569 326 483 281 Equal to or greater than 660 Illinois 6,457 6,952 $ 259,418 $ 33,450 $ 28,340 8,495 6,917 8,495 $ 216,496 $ 231,078 2,948 1,698 10,802 9,812 220,020 235,137 25,262 3,850 1,689 22,632 3,355 885 1,259 813 6,917 Less than 660 6,045 4,963 1,676 22 14 3 1 19 13 47 $ 31 $ 10 6 $ 37 $ 25 $ Less than 660 101% to 125% and refreshed FICO scores: $ 249,946 Equal to or greater than 660 33 986 4,369 3,977 Equal to or greater than 660 80% to 100% and refreshed FICO scores: 183 91 95 38 88 53 332 148 296 111 36 37 Less than 660 Impaired loans Total retained loans Subprime mortgage 6,618 4,434 4,109 1,158 5,592 5,548 All other(g) 6,810 Total retained loans 51,690 6,925 8,264 59,921 59,954 $ 231,078 $ 216,496 $ 28,340 $ 33,450 52,996 295 236 6,323 869 1,026 9,173 7,988 7,302 7,142 1,642 1,957 8,944 9,099 8,140 7,335 521 632 8,661 7,967 6,574 $ 259,418 $ 249,946 (a) Individual delinquency classifications include mortgage loans insured by U.S. government agencies as follows: current included $2.8 billion and $2.4 billion; 30-149 days past due included $2.1 billion and $3.2 billion; and 150 or more days past due included $2.0 billion and $2.9 billion at December 31, 2018 and 2017, respectively. (b) At December 31, 2018 and 2017, residential mortgage loans excluded mortgage loans insured by U.S. government agencies of $4.1 billion and $6.1 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. (c) These balances, which are 90 days or more past due, were excluded from nonaccrual loans as the loans are guaranteed by U.S government agencies. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting agreed-upon servicing guidelines. At December 31, 2018 and 2017, these balances included $999 million and $1.5 billion, respectively, of loans that are no longer accruing interest based on the agreed-upon servicing guidelines. For the remaining balance, interest is being accrued at the guaranteed reimbursement rate. There were no loans that were not guaranteed by U.S. government agencies that are 90 or more days past due and still accruing interest at December 31, 2018 and 2017. 5,608 $ 11,286 6,363 0.25% 0.50% 13,532 2.80 3.56 $ 1,030 17,924 $ 1,371 2.82 3.50 21,266 2.00% 2.64% (a) These HELOCs are predominantly revolving loans for a 10-year period, after which time the HELOC converts to a loan with a 20-year amortization period, but also include HELOCS that allow interest-only payments beyond the revolving period. (b) The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are experiencing financial difficulty. $ 6,962 2017 2017 (d) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. (e) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (f) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2018. (g) At December 31, 2018 and 2017, included mortgage loans insured by U.S. government agencies of $6.9 billion and $8.5 billion, respectively. These amounts have been excluded from the geographic regions presented based upon the government guarantee. JPMorgan Chase & Co./2018 Form 10-K 225 Notes to consolidated financial statements Approximately 37% of the home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANS or HELOCS. The following table provides the Firm's delinquency statistics for junior lien home equity loans and lines as of December 31, 2018 and 2017. December 31, (in millions except ratios) HELOCS:(a) Within the revolving period (b) Beyond the revolving period HELOANS Total Total loans Total 30+ day delinquency rate 2018 2018 Option ARMS 8,304 12,279 2017 2018 Residential real estate - excluding PCI December 31, (in millions) The following table provides information about retained consumer loans, excluding credit card, by class. In 2017, the Firm sold its student loan portfolio. Consumer, excluding credit card, loan portfolio Consumer loans, excluding credit card loans, consist primarily of residential mortgages, home equity loans and lines of credit, auto loans and consumer and business banking loans, with a focus on serving the prime consumer credit market. The portfolio also includes home equity loans secured by junior liens, prime mortgage loans with an interest-only payment period, and certain payment-option loans that may result in negative amortization. Notes to consolidated financial statements $ 231,078 $ 216,496 28,340 223 Gains and losses on sales of loans (including adjustments to record loans held-for-sale at the lower of cost or fair value) recognized in other income were not material to the Firm for the years ended December 31, 2018, 2017 and 2016. In addition, the sale of loans may also result in write downs, recoveries or changes in the allowance recognized in the provision for credit losses. Gains and losses on sales of loans (b) Excludes purchases of retained loans sourced through the correspondent origination channel and underwritten in accordance with the Firm's standards. Such purchases were $18.6 billion, $23.5 billion and $30.4 billion for the years ended December 31, 2018, 2017 and 2016, respectively. (c) Includes the Firm's student loan portfolio which was sold in 2017. (a) Purchases predominantly represent the Firm's voluntary repurchase of certain delinquent loans from loan pools as permitted by Government National Mortgage Association ("Ginnie Mae") guidelines. The Firm typically elects to repurchase these delinquent loans as it continues to service them and/or manage the foreclosure process in accordance with applicable requirements of Ginnie Mae, FHA, RHS, and/or VA. 2,702 5,564 15,107 2,381 JPMorgan Chase & Co./2018 Form 10-K 33,450 Residential mortgage Home equity $ 373,637 $ 372,553 10,689 8,436 10,799 6,479 2,609 1,945 4,690 Prime mortgage 8,963 Home equity Residential real estate - PCI 25,789 26,612 Consumer & Business Banking 66,242 63,573 Auto Other consumer loans 1,448 8,739 $ 4,116 (a)(b) 6,368 321 $ Texas 13,769 12,508 1,819 2,021 15,588 14,529 Florida Washington New Jersey Colorado Massachusetts Arizona 10,704 9,598 1,575 1,847 $ 11,445 3,461 (a)(b) (c) Total Wholesale Credit card Consumer, excluding credit card 2016 Retained loans reclassified to held-for-sale Sales Purchases (in millions) Year ended December 31, 7,569 14,468 5,260 1,799 11,063 1,229 $ Total Wholesale 3,405 6,340 2,316 16 72 95 $ Credit card (a) 156,616 Wholesale Total $ 439,162 11,877 $ 969,415 (b) 11,988 - 3,151 156,632 $ 454,190 $ 3,151 984,554 Held-for-sale $ 373,637 Consumer, excluding credit card Retained (in millions) • Wholesale(f) Commercial and industrial Real estate • Financial institutions • Governments & Agencies • Other (g) At fair value (a) Includes loans held in CCB, prime mortgage and home equity loans held in AWM and prime mortgage loans held in Corporate. (c) Includes senior and junior lien home equity loans. (d) Includes certain business banking and auto dealer risk-rated loans that apply the wholesale methodology for determining the allowance for loan losses; these loans are managed by CCB, and therefore, for consistency in presentation, are included with the other consumer loan classes. (e) Predominantly includes Business Banking loans. (f) Includes loans held in CIB, CB, AWM and Corporate. Excludes prime mortgage and home equity loans held in AWM and prime mortgage loans held in Corporate. Classes are internally defined and may not align with regulatory definitions. (g) Includes loans to: individuals and individual entities (predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts), SPEs and Private education and civic organizations. For more information on SPES, refer to Note 14. The following tables summarize the Firm's loan balances by portfolio segment. December 31, 2018 (b) Predominantly includes prime (including option ARMS) and subprime loans. Total December 31, 2017 (in millions) 3,351 2,508 2,508 $ 408,505 $ 930,697 (a) Includes accrued interest and fees net of an allowance for the uncollectible portion of accrued interest and fee income. (b) Loans (other than PCI loans and those for which the fair value option has been elected) are presented net of unamortized discounts and premiums and net deferred loan fees or costs. These amounts were not material as of December 31, 2018 and 2017. 3,099 222 The following tables provide information about the carrying value of retained loans purchased, sold and reclassified to held- for-sale during the periods indicated. Reclassifications of loans to held-for sale are non-cash transactions. The Firm manages its exposure to credit risk on an ongoing basis. Selling loans is one way that the Firm reduces its credit exposures. Loans that were reclassified to held-for-sale and sold in a subsequent period are excluded from the sales line of this table. Year ended December 31, (in millions) Purchases Sales Retained loans reclassified to held-for-sale Year ended December 31, (in millions) JPMorgan Chase & Co./2018 Form 10-K Credit card loans 924,838 (b) Total Retained $ 373,732 Consumer, excluding credit card $ 372,553 Credit card(a) $ 149,387 Wholesale $ $ 402,898 At fair value Total 128 $ 372,681 124 $ 149,511 Held-for-sale • Credit card • Option ARMS A loan may be returned to accrual status when repayment is reasonably assured and there has been demonstrated performance under the terms of the loan or, if applicable, the terms of the restructured loan. As permitted by regulatory guidance, credit card loans are generally exempt from being placed on nonaccrual status; accordingly, interest and fees related to credit card loans continue to accrue until the loan is charged off or paid in full. The Firm separately establishes an allowance, which reduces loans and is charged to interest income, for the estimated uncollectible portion of accrued and billed interest and fee income on credit card loans. Allowance for loan losses The allowance for loan losses represents the estimated probable credit losses inherent in the held-for-investment loan portfolio at the balance sheet date and is recognized on the balance sheet as a contra asset, which brings the recorded investment to the net carrying value. Changes in the allowance for loan losses are recorded in the provision for credit losses on the Firm's Consolidated statements of income. Refer to Note 13 for further information on the Firm's accounting policies for the allowance for loan losses. Charge-offs Consumer loans, other than risk-rated business banking and auto loans, and PCI loans, are generally charged off or charged down to the net realizable value of the underlying collateral (i.e., fair value less costs to sell), with an offset to the allowance for loan losses, upon reaching specified stages of delinquency in accordance with standards established by the FFIEC. Residential real estate loans and non-modified credit card loans are generally charged off no later than 180 days past due. Scored auto and modified credit card loans are charged off no later than 120 days past due. Certain consumer loans will be charged off or charged down to their net realizable value earlier than the FFIEC charge- off standards in certain circumstances as follows: Loans modified in a TDR that are determined to be collateral-dependent. carrying value of the loan (the cost recovery method). For consumer loans, application of this policy typically results in the Firm recognizing interest income on nonaccrual consumer loans on a cash basis. Loans to borrowers who have experienced an event that suggests a loss is either known or highly certain are subject to accelerated charge-off standards (e.g., residential real estate and auto loans are charged off within 60 days of receiving notification of a bankruptcy filing). 219 Notes to consolidated financial statements Wholesale loans, risk-rated business banking loans and risk- rated auto loans are charged off when it is highly certain that a loss has been realized, including situations where a loan is determined to be both impaired and collateral- dependent. The determination of whether to recognize a charge-off includes many factors, including the prioritization of the Firm's claim in bankruptcy, expectations of the workout/restructuring of the loan and valuation of the borrower's equity or the loan collateral. When a loan is charged down to the estimated net realizable value, the determination of the fair value of the collateral depends on the type of collateral (e.g., securities, real estate). In cases where the collateral is in the form of liquid securities, the fair value is based on quoted market prices or broker quotes. For illiquid securities or other financial assets, the fair value of the collateral is estimated using a discounted cash flow model. For residential real estate loans, collateral values are based upon external valuation sources. When it becomes likely that a borrower is either unable or unwilling to pay, the Firm utilizes a broker's price opinion, appraisal and/or an automated valuation model of the home based on an exterior-only valuation ("exterior opinions"), which is then updated at least every twelve months, or more frequently depending on various market factors. As soon as practicable after the Firm receives the property in satisfaction of a debt (e.g., by taking legal title or physical possession), the Firm generally obtains an appraisal based on an inspection that includes the interior of the home (“interior appraisals”). Exterior opinions and interior appraisals are discounted based upon the Firm's experience with actual liquidation values as compared with the estimated values provided by exterior opinions and interior appraisals, considering state- specific factors. For commercial real estate loans, collateral values are generally based on appraisals from internal and external valuation sources. Collateral values are typically updated every six to twelve months, either by obtaining a new appraisal or by performing an internal analysis, in accordance with the Firm's policies. The Firm also considers both borrower- and market-specific factors, which may result in obtaining appraisal updates or broker price opinions at more frequent intervals. Loans held-for-sale Auto loans upon repossession of the automobile. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs on government- guaranteed loans. Held-for-sale loans are measured at the lower of cost or fair value, with valuation changes recorded in noninterest revenue. For consumer loans, the valuation is performed on a portfolio basis. For wholesale loans, the valuation is performed on an individual loan basis. JPMorgan Chase & Co./2018 Form 10-K Nonaccrual loans are those on which the accrual of interest has been suspended. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status and considered nonperforming when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest has been in default for a period of 90 days or more, unless the loan is both well-secured and in the process of collection. A loan is determined to be past due when the minimum payment is not received from the borrower by the contractually specified due date or for certain loans (e.g., residential real estate loans), when a monthly payment is due and unpaid for 30 days or more. Finally, collateral-dependent loans are typically maintained on nonaccrual status. Note 12 - Loans Loan accounting framework The accounting for a loan depends on management's strategy for the loan, and on whether the loan was credit- impaired at the date of acquisition. The Firm accounts for loans based on the following categories: • Originated or purchased loans held-for-investment (i.e., "retained"), other than PCI loans • Loans held-for-sale On the date a loan is placed on nonaccrual status, all interest accrued but not collected is reversed against interest income. In addition, the amortization of deferred amounts is suspended. Interest income on nonaccrual loans may be recognized as cash interest payments are received (i.e., on a cash basis) if the recorded loan balance is deemed fully collectible; however, if there is doubt regarding the ultimate collectibility of the recorded loan balance, all interest cash receipts are applied to reduce the • • PCI loans held-for-investment The following provides a detailed accounting discussion of these loan categories: Loans held-for-investment (other than PCI loans) Originated or purchased loans held-for-investment, other than PCI loans, are recorded at the principal amount outstanding, net of the following: charge-offs; interest applied to principal (for loans accounted for on the cost recovery method); unamortized discounts and premiums; and net deferred loan fees or costs. Credit card loans also include billed finance charges and fees net of an allowance for uncollectible amounts. 55 Interest income on performing loans held-for-investment, other than PCI loans, is accrued and recognized as interest income at the contractual rate of interest. Purchase price discounts or premiums, as well as net deferred loan fees or costs, are amortized into interest income over the contractual life of the loan as an adjustment of yield. Nonaccrual loans Loans at fair value Purchases Interest income on loans held-for-sale is accrued and recognized based on the contractual rate of interest. Because held-for-sale loans are recognized at the lower of cost or fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. JPMorgan Chase & Co./2018 Form 10-K 221 Notes to consolidated financial statements Loan portfolio The Firm's loan portfolio is divided into three portfolio segments, which are the same segments used by the Firm to determine the allowance for loan losses: Consumer, excluding credit card; Credit card; and Wholesale. Within each portfolio segment the Firm monitors and assesses the credit risk in the following classes of loans, based on the risk characteristics of each loan class. Consumer, excluding credit card(a) Residential real estate - excluding PCI The Firm recognizes foreclosed property upon receiving assets in satisfaction of a loan (e.g., by taking legal title or physical possession). For loans collateralized by real property, the Firm generally recognizes the asset received at foreclosure sale or upon the execution of a deed in lieu of foreclosure transaction with the borrower. Foreclosed assets are reported in other assets on the Consolidated balance sheets and initially recognized at fair value less costs to sell. Each quarter the fair value of the acquired property is reviewed and adjusted, if necessary, to the lower of cost or fair value. Subsequent adjustments to fair value are charged/credited to noninterest revenue. Operating expense, such as real estate taxes and maintenance, are charged to other expense. Residential mortgage (b) Other consumer loans (d) • Auto • Consumer & Business Banking(e) Residential real estate - PCI • Home equity Prime mortgage Subprime mortgage • Home equity(c) Loan origination fees or costs and purchase price discounts or premiums are deferred in a contra loan account until the related loan is sold. The deferred fees or costs and discounts or premiums are an adjustment to the basis of the loan and therefore are included in the periodic determination of the lower of cost or fair value adjustments and/or the gain or loss recognized at the time of sale. Held-for-sale loans are subject to the nonaccrual policies described above. The Firm acquires property from borrowers through loan restructurings, workouts, and foreclosures. Property acquired may include real property (e.g., residential real estate, land, and buildings) and commercial and personal property (e.g., automobiles, aircraft, railcars, and ships). Because loans modified in TDRs are considered to be impaired, these loans are measured for impairment using the Firm's established asset-specific allowance methodology, which considers the expected re-default rates for the modified loans. A loan modified in a TDR generally remains subject to the asset-specific allowance methodology throughout its remaining life, regardless of whether the loan is performing and has been returned to accrual status and/or the loan has been removed from the impaired loans disclosures (i.e., loans restructured at market rates). For further discussion of the methodology used to estimate the Firm's asset-specific allowance, refer to Note 13. Loans at fair value Loans used in a market-making strategy or risk managed on a fair value basis are measured at fair value, with changes in fair value recorded in noninterest revenue. Interest income on these loans is accrued and recognized based on the contractual rate of interest. Changes in fair value are recognized in noninterest revenue. Loan origination fees are recognized upfront in noninterest revenue. Loan origination costs are recognized in the associated expense category as incurred. Because these loans are recognized at fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. However, loans at fair value are subject to the nonaccrual policies described above. Refer to Note 3 for further information on the Firm's elections of fair value accounting under the fair value option. Refer to Note 2 and Note 3 for further information on loans carried at fair value and classified as trading assets. PCI loans PCI loans held-for-investment are initially measured at fair value. PCI loans have evidence of credit deterioration since the loan's origination date and therefore it is probable, at acquisition, that all contractually required payments will not be collected. Because PCI loans are initially measured at fair value, which includes an estimate of future credit losses, no allowance for loan losses related to PCI loans is recorded at the acquisition date. Refer to page 231 of this Note for information on accounting for PCI loans subsequent to their acquisition. Foreclosed property 220 Loan classification changes Loans in the held-for-investment portfolio that management decides to sell are transferred to the held-for-sale portfolio at the lower of cost or fair value on the date of transfer. Credit-related losses are charged against the allowance for loan losses; non-credit related losses such as those due to changes in interest rates or foreign currency exchange rates are recognized in noninterest revenue. In the event that management decides to retain a loan in the held-for-sale portfolio, the loan is transferred to the held-for-investment portfolio at the lower of cost or fair value on the date of transfer. These loans are subsequently assessed for impairment based on the Firm's allowance methodology. For a further discussion of the methodologies used in establishing the Firm's allowance for loan losses, refer to Note 13. Loan modifications The Firm seeks to modify certain loans in conjunction with its loss-mitigation activities. Through the modification, JPMorgan Chase grants one or more concessions to a borrower who is experiencing financial difficulty in order to minimize the Firm's economic loss and avoid foreclosure or repossession of the collateral, and to ultimately maximize payments received by the Firm from the borrower. The concessions granted vary by program and by borrower- specific characteristics, and may include interest rate reductions, term extensions, payment deferrals, principal forgiveness, or the acceptance of equity or other assets in lieu of payments. Such modifications are accounted for and reported as TDRs. A loan that has been modified in a TDR is generally considered to be impaired until it matures, is repaid, or is otherwise liquidated, regardless of whether the borrower performs under the modified terms. In certain limited cases, the effective interest rate applicable to the modified loan is at or above the current market rate at the time of the restructuring. In such circumstances, and assuming that the loan subsequently performs under its modified terms and the Firm expects to collect all contractual principal and interest cash flows, the loan is disclosed as impaired and as a TDR only during the year of the modification; in subsequent years, the loan is not disclosed as an impaired loan or as a TDR so long as repayment of the restructured loan under its modified terms is reasonably assured. Loans, except for credit card loans, modified in a TDR are generally placed on nonaccrual status, although in many cases such loans were already on nonaccrual status prior to modification. These loans may be returned to performing status (the accrual of interest is resumed) if the following criteria are met: (i) the borrower has performed under the modified terms for a minimum of six months and/or six payments, and (ii) the Firm has an expectation that repayment of the modified loan is reasonably assured based on, for example, the borrower's debt capacity and level of future earnings, collateral values, LTV ratios, and other current market considerations. In certain limited and well- defined circumstances in which the loan is current at the modification date, such loans are not placed on nonaccrual status at the time of modification. JPMorgan Chase & Co./2018 Form 10-K Sales Interest income 2018 2017 2018 Total residential real estate - excluding PCI Home equity Residential mortgage Balance of loans that redefaulted within one year of permanent modification(a) Principal forgiven Principal deferred Charge-offs recognized upon permanent modification Weighted-average remaining contractual term (in years) of loans with term or payment extensions after TDR (in millions, except weighted-average data) Weighted-average interest rate of loans with interest rate reductions - before TDR Weighted-average interest rate of loans with interest rate reductions - after TDR Weighted-average remaining contractual term (in years) of loans with term or payment extensions before TDR Year ended December 31, The following table provides information about the financial effects of the various concessions granted in modifications of residential real estate loans, excluding PCI, under the loss mitigation programs described above and about redefaults of certain loans modified in TDRS for the periods presented. The following table presents only the financial effects of permanent modifications and does not include temporary concessions offered through trial modifications. This table also excludes Chapter 7 loans where the sole concession granted is the discharge of debt. Financial effects of modifications and redefaults Notes to consolidated financial statements 2016 2018 2017 2016 3.46 2.93 2.99 3.80 5.36% 5.06% 5.50% 227 4.99% 5.39% 5.59% 5.15% 5.65% 2016 2017 2018 4.94% JPMorgan Chase & Co./2018 Form 10-K (b) Includes variable interest rate to fixed interest rate modifications for the years ended December 31, 2018, 2017 and 2016. Also includes forbearances that meet the definition of a TDR for the year ended December 31, 2018. Forbearances suspend or reduce monthly payments for a specific period of time to address a temporary hardship. (a) Represents concessions granted in permanent modifications as a percentage of the number of loans permanently modified. The sum of the percentages exceeds 100% because predominantly all of the modifications include more than one type of concession. Concessions offered on trial modifications are generally consistent with those granted on permanent modifications. 12 29 19 10 20 15 44 18 Principal and/or interest deferred 70 62 83 69 66 90 Retained loans reclassified to held-for-sale 86 2.64 Principal forgiveness 16 16 14 32 51 6 31 58 25 8 33 Other(b) 14 7 9 13 7 26 38 2.34 16 2.83 10 20 44 7 13 7 17 33 51 97 98 $ 64 Wholesale 56 $ 40 $ 161 $ $ 124 $ $ 180 $ 138 (a) Represents loans permanently modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The dollar amounts presented represent the balance of such loans at the end of the reporting period in which such loans defaulted. For residential real estate loans modified in TDRs, payment default is deemed to occur when the loan becomes two contractual payments past due. In the event that a modified loan redefaults, it is probable that the loan will ultimately be liquidated through foreclosure or another similar type of liquidation transaction. Redefaults of loans modified within the last 12 months may not be representative of ultimate redefault levels. At December 31, 2018, the weighted-average estimated remaining lives of residential real estate loans, excluding PCI loans, permanently modified in TDRs were 9 years for residential mortgage and 8 years for home equity. The estimated remaining lives of these loans reflect estimated prepayments, both voluntary and involuntary (i.e., foreclosures and other forced liquidations). Active and suspended foreclosure At December 31, 2018 and 2017, the Firm had non-PCI residential real estate loans, excluding those insured by U.S. government agencies, with a carrying value of $653 million and $787 million, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. 228 JPMorgan Chase & Co./2018 Form 10-K 53 Consumer, excluding credit card Credit card Consumer, excluding credit card 2017 2,312 2,276 26,725 16,741 4,897 2,354 $ - $ 2,543 (a)(b) 9,984 36 $ Total 3.60 22 $ 23 2.70 24 24 24 19 21 18 21 23 22 38 38 30 38 38 Credit card 38 26 10 39 39 9 30 12 21 $ 1$ 2$ 4 $ 1$ 1$ 1 $ 2$ 3$ 5 38 38 38 11 201 25 $ 165 $ 203 1,604 1,043 impaired loans (b) Unpaid principal balance of $ 461 $ 1,509 358 $ 1,070 152 $ 168 13 70 238 $ 1,250 (c) $ 1,867 (c) $1$ 4 $ - $ - $ 19 $ 42 $ 297 180 $ 255 133 Real estate 1,027 $ $ Commercial and industrial 2016 2017(b) 2018 Year ended December 31, (in millions) The following table presents the Firm's average impaired retained loans for the years ended 2018, 2017 and 2016. (c) Based upon the domicile of the borrower, largely consists of loans in the U.S. (b) Represents the contractual amount of principal owed at December 31, 2018 and 2017. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs; interest payments received and applied to the carrying value; net deferred loan fees or costs; and unamortized discount or premiums on purchased loans. (a) When the discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged-off and/or there have been interest payments received and applied to the loan balance. 2,154 1,723 4 94 - - 473 252 $ 404 $ Allowance for loan losses related to impaired loans 4 $ 93 $ 78 107 $ $ $ 807 $ 1,170 With an allowance Impaired loans 2017 2018 2017 2018 2017 2018 2017 $ $ Financial institutions Without an allowance(a) $ $ $ 93 4 $ $ 138 $ 134 $ 947 $ 1,398 $ Total impaired loans 60 27 228 140 $ 57 100,234 1,480 0.53% 0.01% -% 0.26% 0.44% 1.33% 1.71% % of criticized nonaccrual to total retained 0.66 1.13 0.12 0.12 0.01 0.32% 0.74% 2018 $129,806 0.65% 4.45% 3.54% loans total retained exposure to criticized 0.12 % of total $131,784 $113,698 $ 15,509 $ 14,187 $ 47,648 $ 40,074 $ 113,648 $115,737 $119,969 $439,162 $402,898 1,256 $ 165 48 0.21 0.43 $115,737 $ 113,648 JPMorgan Chase & Co./2018 Form 10-K 238 (b) The prior period amounts have been revised to conform with the current period presentation. (a) The related interest income on accruing impaired loans and interest income recognized on a cash basis were not material for the years ended December 31, 2018, 2017 and 2016. Certain loan modifications are considered to be TDRs as they provide various concessions to borrowers who are experiencing financial difficulty. All TDRs are reported as impaired loans in the tables above. TDRs were $576 million and $614 million as of December 31, 2018 and 2017, respectively. The impact of these modifications, as well as new TDRs, were not material to the Firm for the years ended December 31, 2018, 2017 and 2016. 1,923 213 241 1,710 $ 199 1,416 $ $ Total(a) Other Governments & Agencies 217 13 $129,806 $119,969 Total retained loans $ 95,379 307,519 $ 102,646 336,516 loans Loans by geographic distribution (a) Total non-U.S. $ 29,572 Total U.S. 0.26 $ 28,470 91,499 $ 3,101 110,547 $ 18,524 29,124 $ 16,790 23,284 $ 3,150 11,037 $ 2,906 12,603 $ 48,433 83,351 $ 44,112 69,586 $ 2,967 112,770 2017 Criticized 2017 30-89 days past $130,918 $112,559 $436,916 $399,640 $ 15,493 $ 14,165 $ 40,042 $ 47,622 $ 113,258 $128,678 $118,288 $115,533 still accruing past due and than 30 days Current and less delinquency(b) Loan 0.03% due and still 0.04% accruing 216 108 168 still accruing(c) past due and 90 or more days 1,383 908 898 702 12 18 15 12 242 67 109 -% 0.01% 0.03% $ 40,074 $ 14,187 $ 15,509 $131,784 $113,698 $439,162 $402,898 Net charge-offs/ (recoveries) $ 165 $ 117 $ (20) $ (4) $ $ 6 $ $ loans $ 47,648 5 $ -% 0.01% -% -% (0.02)% 0.10% 0.13% 3 retained loans (recoveries) to charge-offs/ % of net $ 155 $ 119 (5) $ 10 end-of-period 2018 12 15 57 $ 0.07% % of criticized nonaccrual loans to total real estate retained loans $ 846 754 0.65% 0.98% 1.00% 0.63% 355 366 36,553 $ 36,051 $ 115,737 $ 113,648 79,184 $ 77,597 $ 388 491 0.49% % of total criticized exposure to total real estate retained loans Criticized nonaccrual $ Total real estate loans 2018 2017 44 $ 0.06% 2017 77 $ 0.21% $ Total retained loans Other Governments & Agencies Financial institutions Real estate Commercial and industrial 2018 (in millions) December 31, The table below sets forth information about the Firm's wholesale impaired retained loans. Wholesale impaired retained loans consist of loans that have been placed on nonaccrual status and/or that have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 13. Wholesale impaired retained loans and loan modifications 0.12% 0.12% 0.74% 136 134 $ 92 0.26% 2018 2017 2018 2 4 136 134 1,357 851 loans Total retained nonaccrual 141 188 2 3 4 4 161 239 1,150 1,734 Criticized exposure Real estate retained loans (in millions, except ratios) December 31, Other Commercial Multifamily The following table presents additional information on the real estate class of loans within the Wholesale portfolio for the periods indicated. Exposure consists primarily of secured commercial loans, of which multifamily is the largest segment. Multifamily lending finances acquisition, leasing and construction of apartment buildings, and includes exposure to real estate investment trusts ("REITs"). Other commercial lending largely includes financing for acquisition, leasing and construction, largely for office, retail and industrial real estate, and includes exposure to REITs. Included in real estate loans is $10.5 billion and $10.8 billion as of December 31, 2018 and 2017, respectively, of construction and development exposure consisting of loans originally purposed for construction and development, general purpose loans for builders, as well as loans for land subdivision and pre-development. 10 Notes to consolidated financial statements JPMorgan Chase & Co./2018 Form 10-K (d) Other includes individuals and individual entities (predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts), SPES and Private education and civic organizations. For more information on SPES, refer to Note 14. (c) Represents loans that are considered well-collateralized and therefore still accruing interest. (b) The credit quality of wholesale loans is assessed primarily through ongoing review and monitoring of an obligor's ability to meet contractual obligations rather than relying on the past due status, which is generally a lagging indicator of credit quality. (a) The U.S. and non-U.S. distribution is determined based predominantly on the domicile of the borrower. $119,969 $115,737 $ 113,648 $ 47,648 $ 40,074 $ 14,187 $ 15,509 $131,784 $113,698 $439,162 $402,898 $129,806 237 Total retained 2,622 99,433 4,006 4,309 4,883 4,996 4,997 5,094 6,506 6,739 8,585 3,912 8,938 9,770 13,021 13,601 14,200 15,085 $ 23,757 $ 22,245 1.80% 0.92 1.83% 0.92 $ 149,387 9,138 3,826 60,415 57,980 Allowance for loan losses related to impaired credit card loans 1,319 $ $ Impaired credit card loans with an allowance(a)(b)(c) 2018 December 31, (in millions) Credit card impaired loans and loan modifications The table below provides information about the Firm's impaired credit card loans. All of these loans are considered to be impaired as they have been modified in TDRs. JPMorgan Chase & Co./2018 Form 10-K 234 a) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2018. 1.4 0.8 84.0% 14.6 15.0 84.2% No FICO available Less than 660 Equal to or greater than 660 value with estimated refreshed FICO scores $ 149,387 $ 156,616 $ 156,616 1,378 1,305 1,426 1,444 The table below provides information about the Firm's credit card loans. While the borrower's credit score is another general indicator of credit quality, the Firm does not view credit scores as a primary indicator of credit quality because the borrower's credit score tends to be a lagging indicator. The distribution of such scores provides a general indicator of credit quality trends within the portfolio; however, the score does not capture all factors that would be predictive of future credit performance. Refreshed FICO score information, which is obtained at least quarterly, for a statistically significant random sample of the credit card portfolio is indicated in the following table. FICO is considered to be the industry benchmark for credit scores. The Firm generally originates new card accounts to prime consumer borrowers. However, certain cardholders' FICO scores may decrease over time, depending on the performance of the cardholder and changes in credit score calculation. The credit card portfolio segment includes credit card loans originated and purchased by the Firm. Delinquency rates are the primary credit quality indicator for credit card loans as they provide an early warning that borrowers may be experiencing difficulties (30 days past due); information on those borrowers that have been delinquent for a longer period of time (90 days past due) is also considered. In addition to delinquency rates, the geographic distribution of the loans provides insight as to the credit quality of the portfolio based on the regional economy. Credit card loan portfolio Notes to consolidated financial statements 233 JPMorgan Chase & Co./2018 Form 10-K At December 31, 2018 and 2017, the Firm had PCI residential real estate loans with an unpaid principal balance of $964 million and $1.3 billion, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. Active and suspended foreclosure (a) Other changes in expected cash flows may vary from period to period as the Firm continues to refine its cash flow model, for example cash flows expected to be collected due to the impact of modifications and changes in prepayment assumptions. 4.35% 4.53% 11,768 $ 11,159 $ 8,422 4.92% Accretable yield percentage Balance at December 31 (428) 284 As of or for the year ended December 31, (in millions, except ratios) 440 Net charge-offs Current and less than 30 days past due and still accruing $ 146,704 $ 153,746 2.95% 4,518 $ 4,123 3.10% $ 2017 2018 Percentage of portfolio based on carrying Total retained credit card loans All other Michigan Colorado Pennsylvania Ohio New Jersey Illinois Florida New York Texas % of 30+ days past due to total retained loans % of 90+ days past due to total retained loans Credit card loans by geographic region (a) California 30-89 days past due and still accruing 90 or more days past due and still accruing Total retained credit card loans Loan delinquency ratios % of net charge-offs to retained loans Loan delinquency 2017 1,215 383 1,327 2018 2017 2018 2017 2018 2017 2018 2017 2018 except ratios) (in millions, December 31, Total retained loans Other(d) Governments & Agencies Financial institutions Real estate Commercial and industrial As of or for the year ended The table below provides information by class of receivable for the retained loans in the Wholesale portfolio segment. For additional information on industry concentrations, refer to Note 4. 2018 JPMorgan Chase & Co./2018 Form 10-K 2017 2,103 309 190 371 851 1,469 Lower than 80% and refreshed FICO scores: Equal to or greater than 660 5,548 6,134 2,689 3,551 739 895 5,111 6,113 14,087 16,693 Less than 660 1,908 2,095 1,568 Loans by risk ratings (1,379) 236 Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information affecting the obligor's ability to fulfill its obligations. 65 Weighted-average interest rate $ 1,260 $ 1,214 $ 1,325 2016 2017 2018 Year ended December 31, (in millions, except 2016 2017 2018 weighted-average data) Financial effects of modifications and redefaults The following table provides information about the financial effects of the concessions granted on credit card loans modified in TDRs and redefaults for the periods presented. If the cardholder does not comply with the modified payment terms, then the credit card loan continues to age and will ultimately be charged-off in accordance with the Firm's standard charge-off policy. In most cases, the Firm does not reinstate the borrower's line of credit. New enrollments in these loan modification programs for the years ended December 31, 2018, 2017 and 2016, were $866 million, $756 million and $636 million, respectively. For all periods disclosed, new enrollments were less than 1% of total retained credit card loans. impaired credit card loans Interest income on Average impaired credit card loans Year ended December 31, (in millions) The following table presents average balances of impaired credit card loans and interest income recognized on those loans. (c) Predominantly all impaired credit card loans are in the U.S. (b) There were no impaired loans without an allowance. (a) The carrying value and the unpaid principal balance are the same for credit card impaired loans. 59 As noted above, the risk rating of a loan considers the industry in which the obligor conducts its operations. As part of the overall credit risk management framework, the Firm focuses on the management and diversification of its industry and client exposures, with particular attention paid to industries with actual or potential credit concern. Refer to Note 4 for further detail on industry concentrations. 63 17.98% Management considers several factors to determine an appropriate risk rating, including the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. The Firm's definition of criticized aligns with the banking regulatory definition of criticized exposures, which consist of special mention, substandard and doubtful categories. Risk ratings generally represent ratings profiles similar to those defined by S&P and Moody's. Investment-grade ratings range from "AAA/Aaa" to "BBB-/Baa3." Noninvestment-grade ratings are classified as noncriticized ("BB+/Ba1 and B-/B3") and criticized ("CCC+"/"Caal and below"), and the criticized portion is further subdivided into performing and nonaccrual loans, representing management's assessment of the collectibility of principal and interest. Criticized loans have a higher probability of default than noncriticized loans. The primary credit quality indicator for wholesale loans is the risk rating assigned to each loan. Risk ratings are used to identify the credit quality of loans and differentiate risk within the portfolio. Risk ratings on loans consider the PD and the LGD. The PD is the likelihood that a loan will default. The LGD is the estimated loss on the loan that would be realized upon the default of the borrower and takes into consideration collateral and structural support for each credit facility. Wholesale loans include loans made to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. Wholesale loan portfolio Notes to consolidated financial statements 235 JPMorgan Chase & Co./2018 Form 10-K For credit card loans modified in TDRs, payment default is deemed to have occurred when the borrower misses two consecutive contractual payments. A substantial portion of these loans are expected to be charged-off in accordance with the Firm's standard charge-off policy. Based on historical experience, the estimated weighted-average default rate for modified credit card loans was expected to be 33.38%, 31.54% and 28.87% as of December 31, 2018, 2017 and 2016, respectively. Loans that redefaulted within one year of modification (a)(b) (a) Represents loans modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The amounts presented represent the balance of such loans as of the end of the quarter in which they defaulted. (b) The prior period amounts have been revised to conform with the current period presentation. 93 $ 74 $ 116 $ The Firm may offer one of a number of loan modification programs to credit card borrowers who are experiencing financial difficulty. Most of the credit card loans have been modified under long-term programs for borrowers who are experiencing financial difficulties. These modifications involve placing the customer on a fixed payment plan, generally for 60 months, and typically include reducing the interest rate on the credit card. Substantially all modifications are considered to be TDRs. Loan modifications 4.76 4.88 5.16 Weighted-average interest rate of loans - after TDR 15.56% 16.58% of loans - before TDR Other changes in expected cash flows (a) 260 (1,555) 233 Illinois 966 738 238 177 61 44 135 98 532 419 Washington 2,022 1,660 628 502 330 268 457 365 273 607 154 123 149 113 79 65 Massachusetts 866 690 336 258 110 88 178 134 242 210 New Jersey 883 709 249 199 161 200 73 525 2,739 $ 8,447 $ 3,197 $ 2,442 $ 6,502 $ 4,708 $ 11,020 $ 9,144 Total unpaid principal balance 951 470 345 149 113 319 228 577 265 No FICO/LTV available 9,305 7,425 3,499 $ 10,898 New York $ 24,741 Geographic region (based on unpaid principal balance)(d) 2,255 878 713 296 234 428 332 1,137 976 Florida $ 17,293 $ 13,389 $ 6,225 $ 4,798 $ 797 $ 593 $ 3,716 $ 2,578 $ 6,555 $ 5,420 California 1,515 $31,617 161 98 307 7,926 6,531 $ $ 2017 2018 2017 2018 Total 30+ day delinquency rate Total loans Total HELOANS (in millions, except ratios) HELOCS:(a)(b) December 31, Approximately 26% of the PCI home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANS or HELOCS. The following table provides delinquency statistics for PCI junior lien home equity loans and lines of credit based on the unpaid principal balance as of December 31, 2018 and 2017. JPMorgan Chase & Co./2018 Form 10-K 232 (c) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (d) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2018. (a) Carrying value includes the effect of fair value adjustments that were applied to the consumer PCI portfolio at the date of acquisition. (b) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. $ 24,741 $31,617 $ 8,447 $ 10,898 $ 3,197 4.00% $ 2,442 4.62% 280 6,811 $ 13,491 $ 2016 2017 11,768 (1,396) 503 (109) Changes in interest rates on variable-rate loans $ 11,159 (1,249) 2018 Accretion into interest income Beginning balance (in millions, except ratios) Year ended December 31, Total PCI The table below presents the accretable yield activity for the Firm's PCI consumer loans for the years ended December 31, 2018, 2017 and 2016, and represents the Firm's estimate of gross interest income expected to be earned over the remaining life of the PCI loan portfolios. The table excludes the cost to fund the PCI portfolios, and therefore the accretable yield does not represent net interest income expected to be earned on these portfolios. (a) In general, these HELOCS are revolving loans for a 10-year period, after which time the HELOC converts to an interest-only loan with a balloon payment at the end of the loan's term. Substantially all HELOCS are beyond the revolving period. (b) Includes loans modified into fixed rate amortizing loans. 4.65% 3.98% 5.28 3.57 360 8,286 $ 240 $ 4,708 $ 6,502 4,620 51 37 123 91 66 54 Arizona Virginia 550 417 232 178 132 96 129 95 57 48 Maryland 633 491 211 $ 9,144 $ 11,020 280 520 3,610 1,369 1,059 1,101 843 881 679 1,269 1,029 Total unpaid principal balance All other 525 389 156 112 60 43 106 69 203 165 393 91,217 230 559 5,520 6,531 7,013 2,993 $ 5,032 2,916 $ 13,850 $ 13,477 9,524 9,929 3,863 $ 4,023 4,195 8,244 8,218 3,716 3,916 2,046 2,017 5,762 5,933 4,381 $ 8,445 8,330 $ $ 589 584 7 26,249 $ 252 111 25,454 213 122 111 $ 89,233 $ 91,105 841 797 129 $ 63,573 $ 0.93% 66,242 0.89% $ 26,612 $ 25,789 $ 90,185 $ 92,031 1.36% 1.30% 1.06% 128 141 245 283 373 1.01% 424 3,256 3,350 1,502 1,424 2,775 1,587 1,656 28,895 30,051 860 4,462 849 2,447 2,505 $ 63,573 $ 66,242 $ 26,612 $ 4,515 25,789 33,357 34,566 $ 90,185 $ 92,031 $ 15,749 $ 15,604 273 - 93 9 $ 18,743 751 $ 17,938 $ 34,492 791 2,686 $ 62,984 $ 65,651 1,357 1,418 4,758 4,774 2,084 2,221 1,491 1,383 3,575 3,604 1,973 2,105 1,305 1,380 3,278 3,485 1,981 2,044 723 721 2,704 2,765 1,357 1,329 2017 2018 2017 5,162 4,692 259 210 0 2 - 182 150 710 620 3,983 3,738 performing Criticized 84,321 93,591 9,988 11,478 369 201 13,071 15,316 14,335 14,876 Criticized 46,558 nonaccrual 1,357 10,486 11,821 369 203 13,283 15,470 15,181 15,630 51,898 56,309 grade noninvestment- Total 1,734 1,150 239 161 2 4 136 134 851 $ 33,542 51,720 grade: Texas New York Illinois Florida Arizona Ohio New Jersey Michigan Louisiana All other Total retained loans Loans by risk ratings (c) Noncriticized Criticized performing Criticized nonaccrual Auto Consumer & Business Banking Total other consumer 2018 2017 2018 California Noncriticized Geographic region (b) % of 30+ days past due to total retained loans Noninvestment- $339,729 $311,681 $119,963 $103,212 $ 15,140 $ 13,984 $ 26,791 $ 32,178 $ 98,467 $100,107 $ 73,497 $ 68,071 Investment- grade 1,608 Other consumer loans The table below provides information for other consumer retained loan classes, including auto and business banking loans. December 31, (in millions, except ratios) Loan delinquency Current 30-119 days past due 120 or more days past due Total retained loans Nonaccrual loans (a) 1,024 884 191 Current estimated LTV ratios (based on unpaid principal balance)(b)(c) Greater than 125% and refreshed FICO scores: Equal to or greater than 660 $ 17 $ 33 $ 1 $ 4 $ - $ 2 $ +A Less than 660 13 21 7 16 9 20 10.13% 3 7 9.16% $ 31,617 123 176 457 689 1,045 1,584 $ 9,144 $ 11,020 $ 4,708 $ 6,502 $ 2,442 % of 30+ days past due to total loans 5.69% 6.79% 10.24% 10.20% 16.75% $ 3,197 17.42% $ 8,447 $ 10,898 $ 24,741 10.12% 11.34% 327 $ 6 9 162 353 75 33 71 155 320 80% to 100% and refreshed FICO scores: Equal to or greater than 660 805 1,195 75 221 54 119 119 316 1,053 1,851 Less than 660 388 43 +A 17 45 23 $ 21 $ 45 36 46 66 101% to 125% and refreshed FICO scores: Equal to or greater than 660 135 274 6 16 Less than 660 65 132 22 42 62 35 20 112 223 1,620 63 $ 355 73 402 Impaired loans on nonaccrual status 229 268 (a) When discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged off and/or there have been interest payments received and applied to the loan balance. (b) Predominantly all other consumer impaired loans are in the U.S. (c) Other consumer average impaired loans were $275 million, $427 million and $635 million for the years ended December 31, 2018, 2017 and 2016, respectively. The related interest income on impaired loans, including those on a cash basis, was not material for the years ended December 31, 2018, 2017 and 2016. (d) Represents the contractual amount of principal owed at December 31, 2018 and 2017. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs, interest payments received and applied to the principal balance, net deferred loan fees or costs and unamortized discounts or premiums on purchased loans. Loan modifications Certain other consumer loan modifications are considered to be TDRS as they provide various concessions to borrowers who are experiencing financial difficulty. All of these TDRs are reported as impaired loans. At December 31, 2018 and 2017, other consumer loans modified in TDRs were $79 million and $102 million, respectively. The impact of these modifications, as well as new TDRs, were not material to the Firm for the years ended December 31, 2018, 2017 and 2016. Additional commitments to lend to borrowers whose loans have been modified in TDRs as of December 31, 2018 and 2017 were not material. TDRs on nonaccrual status were $57 million and $72 million at December 31, 2018 and 2017, respectively. 230 JPMorgan Chase & Co./2018 Form 10-K Purchased credit-impaired loans PCI loans are initially recorded at fair value at acquisition. PCI loans acquired in the same fiscal quarter may be aggregated into one or more pools, provided that the loans have common risk characteristics. A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. All of the Firm's residential real estate PCI loans were acquired in the same fiscal quarter and aggregated into pools of loans with common risk characteristics. On a quarterly basis, the Firm estimates the total cash flows (both principal and interest) expected to be collected over the remaining life of each pool. These estimates incorporate assumptions regarding default rates, loss severities, the amounts and timing of prepayments and other factors that reflect then-current market conditions. Probable decreases in expected cash flows (i.e., increased credit losses) trigger the recognition of impairment, which is then measured as the present value of the expected principal loss plus any related forgone interest cash flows, discounted at the pool's effective interest rate. Impairments are recognized through the provision for credit losses and an increase in the allowance for loan losses. Probable and significant increases in expected cash flows (e.g., decreased credit losses, the net benefit of modifications) would first reverse any previously recorded allowance for loan losses with any remaining increases recognized prospectively as a yield adjustment over the remaining estimated lives of the underlying loans. The impacts of (i) prepayments, (ii) changes in variable interest rates, and (iii) any other changes in the timing of expected cash flows are generally recognized prospectively as adjustments to interest income. The Firm continues to modify certain PCI loans. The impact of these modifications is incorporated into the Firm's quarterly assessment of whether a probable and significant change in expected cash flows has occurred, and the loans continue to be accounted for and reported as PCI loans. In evaluating the effect of modifications on expected cash flows, the Firm incorporates the effect of any forgone interest and also considers the potential for redefault. The Firm develops product-specific probability of default estimates, which are used to compute expected credit losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment based upon industry-wide data. The Firm also considers its own historical loss experience to-date based on actual redefaulted modified PCI loans. The excess of cash flows expected to be collected over the carrying value of the underlying loans is referred to as the accretable yield. This amount is not reported on the Firm's Consolidated balance sheets but is accreted into interest income at a level rate of return over the remaining estimated lives of the underlying pools of loans. Since the timing and amounts of expected cash flows for the Firm's PCI consumer loan pools are reasonably estimable, interest is being accreted and the loan pools are being reported as performing loans. No interest would be accreted and the PCI loan pools would be reported as nonaccrual loans if the timing and/or amounts of expected cash flows on the loan pools were determined not to be reasonably estimable. The liquidation of PCI loans, which may include sales of loans, receipt of payment in full from the borrower, or foreclosure, results in removal of the loans from the underlying PCI pool. When the amount of the liquidation proceeds (e.g., cash, real estate), if any, is less than the unpaid principal balance of the loan, the difference is first applied against the PCI pool's nonaccretable difference for principal losses (i.e., the lifetime credit loss estimate established as a purchase accounting adjustment at the acquisition date). When the nonaccretable difference for a particular loan pool has been fully depleted, any excess of the unpaid principal balance of the loan over the liquidation proceeds is written off against the PCI pool's allowance for loan losses. Write-offs of PCI loans also include other adjustments, primarily related to principal forgiveness modifications. Because the Firm's PCI loans are accounted for at a pool level, the Firm does not recognize charge-offs of PCI loans when they reach specified stages of delinquency (i.e., unlike non-PCI consumer loans, these loans are not charged off based on FFIEC standards). The PCI portfolio affects the Firm's results of operations primarily through: (i) contribution to net interest margin; (ii) expense related to defaults and servicing resulting from the liquidation of the loans; and (iii) any provision for loan losses. The Firm's residential real estate PCI loans were funded based on the interest rate characteristics of the loans. For example, variable-rate loans were funded with variable-rate liabilities and fixed-rate loans were funded with fixed-rate liabilities with a similar maturity profile. A net spread will be earned on the declining balance of the portfolio, which is estimated as of December 31, 2018, to have a remaining weighted-average life of 7 years. JPMorgan Chase & Co./2018 Form 10-K 231 $ Notes to consolidated financial statements Allowance for loan losses related to impaired loans Unpaid principal balance of impaired loans (d) 251 $ 213 191 222 (a) There were no loans that were 90 or more days past due and still accruing interest at December 31, 2018 and December 31, 2017. (b) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2018. (c) For risk-rated business banking and auto loans, the primary credit quality indicator is the risk rating of the loan, including whether the loans are considered to be criticized and/or nonaccrual. JPMorgan Chase & Co./2018 Form 10-K 229 Notes to consolidated financial statements Other consumer impaired loans and loan modifications The following table provides information about the Firm's other consumer impaired loans, including risk-rated business banking and auto loans that have been placed on nonaccrual status, and loans that have been modified in TDRs. December 31, (in millions) Impaired loans With an allowance 2018 2017 222 $ 272 Without an allowance(a) 29 26 Total impaired loans (b)(c) $ 298 392 Residential real estate - PCI loans December 31, $ 8,624 $ 10,272 $ 4,226 $ 5,839 $ 2,033 $ 2,640 $ 7,592 $ 9,662 $ 22,475 $ 28,413 150 or more days past due Total loans 278 242 356 259 336 286 381 398 547 1,221 30-149 days past due The table below provides information about the Firm's consumer, excluding credit card, PCI loans. Current 2017 (in millions, except ratios) Carrying value(a) Home equity Prime mortgage 2018 Subprime mortgage 2018 Option ARMS 2017 $ 10,689 2018 2017 $ 8,963 $ 10,799 $ 4,690 2017 $ 6,479 2017 $ 1,945 $ 2,609 2018 $ 8,436 Loan delinquency (based on unpaid principal balance) Total PCI 2018 $ 24,034 $ 30,576 2017 - Credit card 4,884 $ 4,579 $ (11) (1) (10) 1 $ 5,080 4,042 467 5,300 (286) 2 (1) 4,973 613 156 571 156 4,141 $ $ 3,680 4,501 2,108 358 (c) $ 308 $ 1,090 461 $ 13,604 383 (c) $ 246 $ 13,776 4,544 $ $ 4,034 $ 5,198 $ 86 86 4,692 13,555 4,315 $ $ 3,434 $ 5,806 $ 13,776 1,779 4,544 $ 4,034 $ 5,198 $ Total Wholesale 2016 Credit card $ 4,521 212 6,512 341 3,442 909 5,387 119 4,123 1,145 (1,005) (57) (357) (591) (1,125) (93) (398) (634) 5,697 398 3,799 1,500 10,289 credit card 2,579 342 4,202 $ -233 105 2,691 300 $ - $ 7 $ 98 2,391 2,366 $ 95 $ 31 $ 64 2,133 $ 889,907 383,790 $ $ 141,711 35,682 3 $ 12,197 842,028 26 1,078 1,078 $ 33 $ - $ 1,035 $ 1,068 $ 26 $ - $ 1,052 $ $ 11 (1) 12 281 281 $ - $ : 1,052 $ (10) 7 786 $ 772 $ $ 14 $ (17) 2,017 $ 381,770 1,240 $ 140,471 319,787 35,679 364,406 $ $ 4,034 5,198 $ 13,604 4,141 $ $ 4,884 4,544 $ $ $ 2,311 2,311 2,225 2,225 10,457 1,008 $ 4,579 13,776 $ 8,036 $ 924,838 $ $ 402,898 $ 149,387 30,579 3 30,576 372,553 $ $ 8,940 $ 11,118 883,141 401,028 1,867 $ $ 1,215 148,172 333,941 $ 3,676 Total excluding Consumer, 1,788 PCI 10,724 3,818 4,744 2,162 Formula-based 933 1,788 $ $ 440 (c) $ 196 $ Asset-specific (b) Allowance for loan losses by impairment methodology 13,445 297 $ Total allowance for loan losses 4,146 Ending balance at December 31, Other Provision for lending-related commitments Beginning balance at January 1, Allowance for lending-related commitments Loans measured at fair value of collateral less cost to sell Net charge-offs Impaired collateral-dependent loans $ Total retained loans Formula-based Asset-specific Loans by impairment methodology 13,445 $ 4,115 $ 5,184 PCI 4,115 $ 5,184 (842) Gross recoveries 6,349 313 5,011 1,025 Gross charge-offs 13,604 (493) 4,141 $ 4,884 $ 4,579 $ Beginning balance at January 1, Allowance for loan losses Total Wholesale $ (158) (1,493) Net charge-offs $ 4,146 $ Ending balance at December 31, (1) (1) Other 4,885 130 4,818 (63) Provision for loan losses 187 187 Write-offs of PCI loans(a) 4,856 155 4,518 183 Allowance for lending-related commitments by impairment methodology $ 6,828 $ $ 469 $ Total lending-related commitments Formula-based Lending-related commitments by impairment methodology Asset-specific 1,055 $ 469 1,022 923 99 $ 99 $ $ - $ 956 $ 46,066 46,066 605,379 Wholesale 2017 Credit card credit card excluding Consumer, (table continued from previous page) JPMorgan Chase & Co./2018 Form 10-K 242 (c) The asset-specific credit card allowance for loan losses is related to loans that have been modified in a TDR; such allowance is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (b) Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. (a) Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool. $ 1,039,258 387,813 $ 605,379 $ 1,038,789 387,344 33 $ $ 33 $ 439,162 $ 156,616 $ 373,637 $ 24,037 969,415 3 24,034 935,981 437,909 9,397 1,250 $ $ 1,319 155,297 342,775 - 24 2,080 21 Formula-based Asset-specific 1,055 $ 1,022 $ $ 33 $ 1 1 (14) (14) 1,068 1,035 33 2,282 202 45 Total allowance for lending-related commitments $ - $ - $ 187 $ 187 $ 68,874 $ 18,984 94,905 3,615 $ 7 Total $ 182,763 $ 63 3,685 $ 52,280 $ 17,612 63,411 133,303 410 $ 93 Commercial and other (b) 943 $ 1,353 93 745 $ 1,248 $ 1,133 2,076 $ 157 2,035 157 $ 3,481 $ (a) Excludes U.S. government agency securitizations and re-securitizations, which are not Firm-sponsored. Refer to pages 250-251 of this Note for information on the Firm's loan sales to U.S. government agencies. $ Residential mortgage: 3,117 December 31, 2017 (in millions) Principal amount outstanding JPMorgan Chase interest in securitized assets in nonconsolidated VIES(c)(d)(e) Assets held in Assets Total assets held in held by consolidated securitization securitization nonconsolidated Prime/Alt-A and option ARMs Subprime Total interests VIES VIES continuing involvement Trading assets Other Investment financial securities assets held by JPMorgan Chase Securitization-related (a) securitization VIES with (b) Consists of securities backed by commercial loans (predominantly real estate) and non-mortgage-related consumer receivables purchased from third parties. (c) Excludes the following: retained servicing (refer to Note 15 for a discussion of MSRs); securities retained from loan sales to U.S. government agencies; interest rate and foreign exchange derivatives primarily used to manage interest rate and foreign exchange risks of securitization entities (refer to Note 5 for further information on derivatives); senior and subordinated securities of $87 million and $28 million, respectively, at December 31, 2018, and $88 million and $48 million, respectively, at December 31, 2017, which the Firm purchased in connection with CIB's secondary market-making activities. (d) Includes interests held in re-securitization transactions. (e) As of December 31, 2018 and 2017, 60% and 61%, respectively, of the Firm's retained securitization interests, which are predominantly carried at fair value and include amounts required to be held pursuant to credit risk retention rules, were risk-rated “A” or better, on an S&P-equivalent basis. The retained interests in prime residential mortgages consisted of $1.3 billion of investment-grade for both periods, and $16 million and $48 million of noninvestment-grade at December 31, 2018 and 2017, respectively. The retained interests in commercial and other securitizations trusts consisted of $1.2 billion and $1.6 billion of investment-grade and $623 million and $412 million of noninvestment-grade retained interests at December 31, 2018 and 2017, respectively. 11,241 Agency Most re-securitizations with which the Firm is involved are client-driven transactions in which a specific client or group of clients is seeking a specific return or risk profile. For these transactions, the Firm has concluded that the decision-making power of the entity is shared between the Firm and its clients, considering the joint effort and decisions in establishing the re-securitization trust and its assets, as well as the significant economic interest the client holds in the re-securitization trust; therefore the Firm does not consolidate the re-securitization VIE. In more limited circumstances, the Firm creates a nonagency re-securitization trust independently and not in conjunction with specific clients. In these circumstances, the Firm is deemed to have the unilateral ability to direct the most significant activities of the re-securitization trust because of the decisions made during the establishment and design of the trust; therefore, the Firm consolidates the re-securitization VIE if the Firm holds an interest that could potentially be significant. Additionally, the Firm may invest in beneficial interests of third-party-sponsored re-securitizations and generally purchases these interests in the secondary market. In these circumstances, the Firm does not have the unilateral ability to direct the most significant activities of the re- securitization trust, either because it was not involved in the initial design of the trust, or the Firm is involved with an independent third-party sponsor and demonstrates shared power over the creation of the trust; therefore, the Firm does not consolidate the re-securitization VIE. 246 JPMorgan Chase & Co./2018 Form 10-K The following table presents information on 12,617 nonconsolidated re-securitization VIES. Firm-sponsored private-label (in millions) Assets held in VIES with continuing involvement (a) Interest in VIES Agency Interest in VIES Nonconsolidated re-securitization VIES December 31, 15,532 647 $ JPMorgan Chase & Co./2018 Form 10-K 245 Notes to consolidated financial statements Residential mortgage The Firm securitizes residential mortgage loans originated by CCB, as well as residential mortgage loans purchased from third parties by either CCB or CIB. CCB generally retains servicing for all residential mortgage loans it originated or purchased, and for certain mortgage loans purchased by CIB. For securitizations of loans serviced by CCB, the Firm has the power to direct the significant activities of the VIE because it is responsible for decisions related to loan modifications and workouts. CCB may also retain an interest upon securitization. In addition, CIB engages in underwriting and trading activities involving securities issued by Firm-sponsored securitization trusts. As a result, CIB at times retains senior and/or subordinated interests (including residual interests and amounts required to be held pursuant to credit risk retention rules) in residential mortgage securitizations at the time of securitization, and/or reacquires positions in the secondary market in the normal course of business. In certain instances, as a result of the positions retained or reacquired by CIB or held by CCB, when considered together with the servicing arrangements entered into by CCB, the Firm is deemed to be the primary beneficiary of certain securitization trusts. Refer to the table on page 248 of this Note for more information on consolidated residential mortgage securitizations. The Firm does not consolidate a residential mortgage securitization (Firm-sponsored or third-party-sponsored) when it is not the servicer (and therefore does not have the power to direct the most significant activities of the trust) or does not hold a beneficial interest in the trust that could potentially be significant to the trust. Refer to the table on page 248 of this Note for more information on the consolidated residential mortgage securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated residential mortgage securitizations. Commercial mortgages and other consumer securitizations CIB originates and securitizes commercial mortgage loans, and engages in underwriting and trading activities involving the securities issued by securitization trusts. CIB may retain unsold senior and/or subordinated interests (including amounts required to be held pursuant to credit risk retention rules) in commercial mortgage securitizations at the time of securitization but, generally, the Firm does not service commercial loan securitizations. For commercial mortgage securitizations the power to direct the significant activities of the VIE generally is held by the servicer or investors in a specified class of securities ("controlling class"). The Firm generally does not retain an interest in the controlling class in its sponsored commercial mortgage securitization transactions. Refer to the table on page 248 of this Note for more information on the consolidated commercial mortgage securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated securitizations. Re-securitizations The Firm engages in certain re-securitization transactions in which debt securities are transferred to a VIE in exchange for new beneficial interests. These transfers occur in connection with both agency (Federal National Mortgage Association ("Fannie Mae"), Federal Home Loan Mortgage Corporation ("Freddie Mac") and Government National Mortgage Association ("Ginnie Mae")) and nonagency (private-label) sponsored VIES, which may be backed by either residential or commercial mortgages. The Firm's consolidation analysis is largely dependent on the Firm's role and interest in the re-securitization trusts. The following table presents the principal amount of securities transferred to re-securitization VIES. Year ended December 31, (in millions) 2018 2017 2016 Transfers of securities to VIES Firm-sponsored private-label $ $ 210 $ 1,794 210 801 1,448 $ 247 • • Municipal bond vehicles Financing of municipal bond investments 247-248 The Firm's other business segments are also involved with VIES (both third-party and Firm-sponsored), but to a lesser extent, as follows: Asset & Wealth Management: AWM sponsors and manages certain funds that are deemed VIES. As asset manager of the funds, AWM earns a fee based on assets managed; the fee varies with each fund's investment objective and is competitively priced. For fund entities that qualify as VIES, AWM's interests are, in certain cases, considered to be significant variable interests that result in consolidation of the financial results of these entities. Assist clients in accessing the financial markets in a cost-efficient manner and structures transactions to meet investor needs Commercial Banking: CB provides financing and lending-related services to a wide spectrum of clients, including certain third-party-sponsored entities that may meet the definition of a VIE. CB does not control the activities of these entities and does not consolidate these entities. CB's maximum loss exposure, regardless of whether the entity is a VIE, is generally limited to loans and lending-related commitments which are reported and disclosed in the same manner as any other third- party transaction. In addition, CIB also invests in and provides financing and other services to VIES sponsored by third parties. Refer to page 249 of this Note for more information on the VIES sponsored by third parties. Significant Firm-sponsored variable interest entities Credit card securitizations CCB's Card business securitizes originated credit card loans, primarily through the Chase Issuance Trust (the “Trust”). The Firm's continuing involvement in credit card securitizations includes servicing the receivables, retaining an undivided seller's interest in the receivables, retaining certain senior and subordinated securities and maintaining escrow accounts. The Firm is considered to be the primary beneficiary of these Firm-sponsored credit card securitization trusts based on the Firm's ability to direct the activities of these VIES through its servicing responsibilities and other duties, including making decisions as to the receivables that are transferred into those trusts and as to any related modifications and workouts. Additionally, the nature and extent of the Firm's other continuing involvement with the trusts, as indicated above, obligates the Firm to absorb 244 losses and gives the Firm the right to receive certain benefits from these VIES that could potentially be significant. The underlying securitized credit card receivables and other assets of the securitization trusts are available only for payment of the beneficial interests issued by the securitization trusts; they are not available to pay the Firm's other obligations or the claims of the Firm's creditors. Corporate: Corporate is involved with entities that may meet the definition of VIES; however these entities are generally subject to specialized investment company accounting, which does not require the consolidation of investments, including VIES. In addition, Treasury and CIO invest in securities generally issued by third parties which may meet the definition of VIES (e.g., issuers of asset-backed securities). In general, the Firm does not have the power to direct the significant activities of these entities and therefore does not consolidate these entities. Refer to Note 10 for further information on the Firm's investment securities portfolio. Multi-seller conduits CIB 245-247 $ 368,014 $ 974,646 975,152 JPMorgan Chase & Co./2018 Form 10-K 243 Notes to consolidated financial statements Note 14 - Variable interest entities For a further description of JPMorgan Chase's accounting policies regarding consolidation of VIES, refer to Note 1. Page 198 The following table summarizes the most significant types of Firm-sponsored VIES by business segment. The Firm considers a "sponsored" VIE to include any entity where: (1) JPMorgan Chase is the primary beneficiary of the structure; (2) the VIE is used by JPMorgan Chase to securitize Firm assets; (3) the VIE issues financial instruments with the JPMorgan Chase name; or (4) the entity is a JPMorgan Chase-administered asset-backed commercial paper conduit. Line of Business Transaction Type Activity 2018 Form 10-K page references Credit card securitization trusts 244-245 CCB Mortgage securitization trusts Mortgage and other securitization trusts Securitization of originated credit card receivables Servicing and securitization of both originated and purchased residential mortgages 245-247 Securitization of both originated and purchased residential and commercial mortgages, and other consumer loans The agreements with the credit card securitization trusts require the Firm to maintain a minimum undivided interest in the credit card trusts (generally 5%). As of December 31, 2018 and 2017, the Firm held undivided interests in Firm- sponsored credit card securitization trusts of $15.1 billion and $15.8 billion, respectively. The Firm maintained an average undivided interest in principal receivables owned by those trusts of approximately 37% and 26% for the years ended December 31, 2018 and 2017. The Firm did 2018 JPMorgan Chase & Co./2018 Form 10-K Firm-sponsored mortgage and other securitization trusts The Firm securitizes (or has securitized) originated and purchased residential mortgages, commercial mortgages and other consumer loans primarily in its CCB and CIB businesses. Depending on the particular transaction, as well as the respective business involved, the Firm may act as the servicer of the loans and/or retain certain beneficial interests in the securitization trusts. $ 623 $ 647 $ $ 1,270 32 Commercial and other (b) 102,961 50,679 - $ 183,040 $ 3,269 $ 15,434 79,387 145,500 53 53 783 $ 1,459 $ Total 3,237 $ 63,350 $ 16,729 Subprime The following table presents the total unpaid principal amount of assets held in Firm-sponsored private-label securitization entities, including those in which the Firm has continuing involvement, and those that are consolidated by the Firm. Continuing involvement includes servicing the loans, holding senior interests or subordinated interests (including amounts required to be held pursuant to credit risk retention rules), recourse or guarantee arrangements, and derivative contracts. In certain instances, the Firm's only continuing involvement is servicing the loans. Refer to Securitization activity on page 250 of this Note for further information regarding the Firm's cash flows associated with and interests retained in nonconsolidated VIES, and pages 250-251 of this Note for information on the Firm's loan sales to U.S. government agencies. December 31, 2018 (in millions) Securitization-related (a) Principal amount outstanding Assets held in nonconsolidated JPMorgan Chase interest in securitized assets in nonconsolidated VIES(c)(d)(e) Assets Total assets held in held by consolidated securitization securitization Total interests securitization VIES with VIES VIES continuing involvement Trading assets Investment securities Other financial assets held by JPMorgan Chase Residential mortgage: Prime/Alt-A and option ARMS $ not retain any senior securities and retained $3.0 billion and $4.5 billion of subordinated securities in certain of its credit card securitization trusts as of December 31, 2018 and 2017, respectively. The Firm's undivided interests in the credit card trusts and securities retained are eliminated in consolidation. 2018 2017 118 $ 10 55 3,782 359 199 558 1,916 Total $ 3,661 1,449 $ 68,995 $ 134 104 238 26,081 $ 349 $ 26,430 (a) Includes residential and commercial mortgage securitizations. (b) Includes assets classified as cash and other assets on the Consolidated balance sheets. (c) The assets of the consolidated VIES included in the program types above are used to settle the liabilities of those entities. The assets and liabilities include third-party assets and liabilities of consolidated VIES and exclude intercompany balances that eliminate in consolidation. (d) The interest-bearing beneficial interest liabilities issued by consolidated VIES are classified in the line item on the Consolidated balance sheets titled, "Beneficial interests issued by consolidated variable interest entities." The holders of these beneficial interests generally do not have recourse to the general credit of JPMorgan Chase. Included in beneficial interests in VIE assets are long-term beneficial interests of $13.7 billion and $21.8 billion at December 31, 2018 and 2017, respectively. For additional information on interest-bearing long-term beneficial interests, refer to Note 19. (e) Includes liabilities classified as accounts payable and other liabilities on the Consolidated balance sheets. 2,021 2,674 $ 73,118 $ 248 66 105 Mortgage securitization entities(a) 41,923 $ 23,411 652 $ 42,575 $ 21,278 $ 16 $ 21,294 48 23,459 Other 3,045 3,073 Municipal bond vehicles 1,278 3 1,281 1,265 2 1,267 28 JPMorgan Chase & Co./2018 Form 10-K 506 $ 367,508 553,891 $ 1,068 1,035 $ $ $ 33 $ 909 26 883 881 848 33 169 $ 169 $ - $ 1 - 26 $ $ 1,052 53,247 53,247 $ 990,751 991,482 369,367 370,098 $ $ $ 572,831 48,553 $ 572,831 48,553 $ $ 731 731 $ $ $ $ 1,078 $ Firm-administered multi-seller conduits $ $ Firm-sponsored credit card trusts Liabilities December 31, 2018 (in millions) VIE program type Trading assets Loans Other(b) Total assets(c) Beneficial interests in VIE assets(d) Other(e) Assets Total liabilities $ Firm-administered multi-seller conduits 31,760 $ 24,411 491 $ 300 32,251 $ 24,711 13,404 $ 12 $ Firm-sponsored credit card trusts The following table presents information on assets and liabilities related to VIES consolidated by the Firm as of December 31, 2018 and 2017. TOB trusts are considered to be variable interest entities. The Firm consolidates Non-Customer TOB trusts because as the Residual holder, the Firm has the right to make decisions that significantly impact the economic performance of the municipal bond vehicle, and it has the right to receive benefits and bear losses that could potentially be significant to the municipal bond vehicle. Holders of the floaters may "put," or tender, their floaters to the TOB trust. If the remarketing agent cannot successfully remarket the floaters to another investor, the liquidity provider either provides a loan to the TOB trust for the TOB trust's purchase of the floaters, or it directly purchases the tendered floaters. 783 29 3,058 2,250 (a) Represents the principal amount and includes the notional amount of interest-only securities. As of December 31, 2018 and 2017, the Firm did not consolidate any agency re-securitization VIES or any Firm- sponsored private-label re-securitization VIES. Multi-seller conduits Multi-seller conduit entities are separate bankruptcy remote entities that provide secured financing, collateralized by pools of receivables and other financial assets, to customers of the Firm. The conduits fund their financing facilities through the issuance of highly rated commercial paper. The primary source of repayment of the commercial paper is the cash flows from the pools of assets. In most instances, the assets are structured with deal- specific credit enhancements provided to the conduits by the customers (i.e., sellers) or other third parties. Deal- specific credit enhancements are generally structured to cover a multiple of historical losses expected on the pool of assets, and are typically in the form of overcollateralization provided by the seller. The deal-specific credit enhancements mitigate the Firm's potential losses on its agreements with the conduits. To ensure timely repayment of the commercial paper, and to provide the conduits with funding to provide financing to customers in the event that the conduits do not obtain funding in the commercial paper market, each asset pool financed by the conduits has a minimum 100% deal- specific liquidity facility associated with it provided by JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. also provides the multi-seller conduit vehicles with uncommitted program-wide liquidity facilities and program-wide credit enhancement in the form of standby letters of credit. The amount of program-wide credit enhancement required is based upon commercial paper issuance and approximates 10% of the outstanding balance of commercial paper. The Firm consolidates its Firm-administered multi-seller conduits, as the Firm has both the power to direct the significant activities of the conduits and a potentially significant economic interest in the conduits. As administrative agent and in its role in structuring transactions, the Firm makes decisions regarding asset types and credit quality, and manages the commercial paper funding needs of the conduits. The Firm's interests that could potentially be significant to the VIES include the fees received as administrative agent and liquidity and JPMorgan Chase & Co./2018 Form 10-K program-wide credit enhancement provider, as well as the potential exposure created by the liquidity and credit enhancement facilities provided to the conduits. Refer to page 248 of this Note for further information on consolidated VIE assets and liabilities. In the normal course of business, JPMorgan Chase makes markets in and invests in commercial paper issued by the Firm-administered multi-seller conduits. The Firm held $20.1 billion and $20.4 billion of the commercial paper issued by the Firm-administered multi-seller conduits at December 31, 2018 and 2017, respectively, which have been eliminated in consolidation. The Firm's investments reflect the Firm's funding needs and capacity and were not driven by market illiquidity. Other than the amounts required to be held pursuant to credit risk retention rules, the Firm is not obligated under any agreement to purchase the commercial paper issued by the Firm-administered multi-seller conduits. Deal-specific liquidity facilities, program-wide liquidity and credit enhancement provided by the Firm have been eliminated in consolidation. The Firm or the Firm- administered multi-seller conduits provide lending-related commitments to certain clients of the Firm-administered multi-seller conduits. The unfunded commitments were $8.0 billion and $8.8 billion at December 31, 2018 and 2017, respectively, and are reported as off-balance sheet lending-related commitments. For more information on off- balance sheet lending-related commitments, refer to Note 27. Municipal bond vehicles Municipal bond vehicles or tender option bond ("TOB") trusts allow institutions to finance their municipal bond investments at short-term rates. In a typical TOB transaction, the trust purchases highly rated municipal bond(s) of a single issuer and funds the purchase by issuing two types of securities: (1) puttable floating-rate certificates ("floaters") and (2) inverse floating-rate residual interests ("residuals"). The floaters are typically purchased by money market funds or other short-term investors and may be tendered, with requisite notice, to the TOB trust. The residuals are retained by the investor seeking to finance its municipal bond investment. TOB transactions where the residual is held by a third-party investor are typically known as customer TOB trusts, and non-customer TOB trusts are transactions where the Residual is retained by the Firm. Customer TOB trusts are sponsored by a third party; refer to page 249 on this Note for further information. The Firm serves as sponsor for all non- customer TOB transactions. The Firm may provide various services to a TOB trust, including remarketing agent, liquidity or tender option provider, and/or sponsor. J.P. Morgan Securities LLC may serve as a remarketing agent on the floaters for TOB trusts. The remarketing agent is responsible for establishing the periodic variable rate on the floaters, conducting the initial placement and remarketing tendered floaters. The remarketing agent may, 247 Notes to consolidated financial statements but is not obligated to, make markets in floaters. Floaters held by the Firm were not material during 2018 and 2017. JPMorgan Chase Bank, N.A. or J.P. Morgan Securities LLC often serves as the sole liquidity or tender option provider for the TOB trusts. The liquidity provider's obligation to perform is conditional and is limited by certain events ("Termination Events"), which include bankruptcy or failure to pay by the municipal bond issuer or credit enhancement provider, an event of taxability on the municipal bonds or the immediate downgrade of the municipal bond to below investment grade. In addition, the liquidity provider's exposure is typically further limited by the high credit quality of the underlying municipal bonds, the excess collateralization in the vehicle, or, in certain transactions, the reimbursement agreements with the Residual holders. Consolidated VIE assets and liabilities 13,416 $ 4,842 4,875 $ 1,966 $ 59,456 $ 1,013 $ 62,435 $ 20,241 $ 312 $ 20,553 Assets Total Liabilities Trading assets Loans Other(b) Total assets(c) Beneficial interests in VIE assets(d) Other(e) Total liabilities VIE program type December 31, 2017 (in millions) 105 103 2 Municipal bond vehicles 1,779 4 1,783 1,685 3 1,688 Mortgage securitization entities(a) 53 3,285 40 3,378 308 161 469 Other 134 178 312 33 $ 553,891 506 (in millions) LGD estimate is a judgment-based estimate assigned to each loan or lending-related commitment. The estimate represents the amount of economic loss if the obligor were to default. The type of obligor, quality of collateral, and the seniority of the Firm's lending exposure in the obligor's capital structure affect LGD. A PD estimate is determined based on the Firm's history of defaults over more than one credit cycle. The Firm assesses the credit quality of a borrower or counterparty and assigns a risk rating. Risk ratings are assigned at origination or acquisition, and if necessary, adjusted for changes in credit quality over the life of the exposure. In assessing the risk rating of a particular loan or lending-related commitment, among the factors considered are the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. These factors are based on an evaluation of historical and current information and involve subjective assessment and interpretation. Determining risk ratings involves significant judgment; emphasizing one factor over another or considering additional factors could affect the risk rating assigned by the Firm. The Firm's methodology for determining the allowance for loan losses and the allowance for lending-related commitments involves the early identification of credits that are deteriorating. The formula-based component of the allowance for wholesale loans and lending-related commitments is calculated by applying statistical credit loss factors (estimated PD and LGD) to the recorded investment balances or loan-equivalent over a loss emergence period to arrive at an estimate of incurred credit losses in the portfolio. Estimated loss emergence periods may vary by the funded versus unfunded status of the instrument and may change over time. Formula-based component - Wholesale loans and lending- related commitments Notes to consolidated financial statements 239 The Firm applies judgment in estimating PD, LGD, loss emergence period and loan-equivalent used in calculating the allowance for credit losses. Estimates of PD, LGD, loss emergence period and loan-equivalent used are subject to periodic refinement based on any changes to underlying external or Firm-specific historical data. Changes to the time period used for PD and LGD estimates could also affect the allowance for credit losses. The use of different inputs, estimates or methodologies could change the amount of the allowance for credit losses determined appropriate by the Firm. The statistical calculation is then adjusted to take into consideration model imprecision, external factors and current economic events that have occurred but that are not yet reflected in the factors used to derive the statistical calculation; these adjustments are accomplished in part by analyzing the historical loss experience for each major product segment. However, it is difficult to predict whether historical loss experience is indicative of future loss levels. Management applies judgment in making this adjustment, taking into account uncertainties associated with current macroeconomic and political conditions, quality of underwriting standards, borrower behavior, and other relevant internal and external factors affecting the credit quality of the portfolio. In certain instances, the interrelationships between these factors create further uncertainties. The application of different inputs into the statistical calculation, and the assumptions used by management to adjust the statistical calculation, are subject to management judgment, and emphasizing one input or assumption over another, or considering other inputs or assumptions, could affect the estimate of the allowance for credit losses for the consumer credit portfolio. JPMorgan Chase & Co./2018 Form 10-K The formula-based allowance for credit losses for the consumer portfolio segments is calculated by applying statistical credit loss factors (estimated PD and loss severities) to the recorded investment balances or loan- equivalent amounts of pools of loan exposures with similar risk characteristics over a loss emergence period to arrive at an estimate of incurred credit losses. Estimated loss emergence periods may vary by product and may change over time; management applies judgment in estimating loss emergence periods, using available credit information and trends. In addition, management applies judgment to the statistical loss estimates for each loan portfolio category, using delinquency trends and other risk characteristics to estimate the total incurred credit losses in the portfolio. Management uses additional statistical methods and considers actual portfolio performance, including actual losses recognized on defaulted loans and collateral valuation trends, to review the appropriateness of the primary statistical loss estimate. The economic impact of The formula-based component is based on a statistical calculation to provide for incurred credit losses in all consumer loans and performing risk-rated loans. All loans restructured in TDRs as well as any impaired risk-rated loans have an allowance assessed as part of the asset- specific component, while PCI loans have an allowance assessed as part of the PCI component. Refer to Note 12 for more information on TDRs, Impaired loans and PCI loans. Formula-based component - Consumer loans and certain lending-related commitments Formula-based component JPMorgan Chase's allowance for loan losses represents management's estimate of probable credit losses inherent in the Firm's retained loan portfolio, which consists of the two consumer portfolio segments (primarily scored) and the wholesale portfolio segment (risk-rated). The allowance for loan losses includes a formula-based component, an asset-specific component, and a component related to PCI loans, as described below. Management also estimates an allowance for wholesale and certain consumer lending- related commitments using methodologies similar to those used to estimate the allowance on the underlying loans. The Firm's policies used to determine its allowance for credit losses are described in the following paragraphs. Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowances for loan losses and lending-related commitments in future periods. At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm. As of December 31, 2018, JPMorgan Chase deemed the allowance for credit losses to be appropriate and sufficient to absorb probable credit losses inherent in the portfolio. Note 13 - Allowance for credit losses Consumer, excluding credit card potential modifications of residential real estate loans is not included in the statistical calculation because of the uncertainty regarding the type and results of such modifications. In addition to the statistical credit loss estimates applied to the wholesale portfolio, management applies its judgment to adjust the statistical estimates for wholesale loans and lending-related commitments, taking into consideration model imprecision, external factors and economic events that have occurred but are not yet reflected in the loss factors. Historical experience of both LGD and PD are Overall, the allowance for credit losses for consumer portfolios is sensitive to changes in the economic environment (e.g., unemployment rates), delinquency rates, the realizable value of collateral (e.g., housing prices), FICO scores, borrower behavior and other risk factors. While all of these factors are important determinants of overall allowance levels, changes in the various factors may not occur at the same time or at the same rate, or changes may be directionally inconsistent such that improvement in one factor may offset deterioration in another. In addition, changes in these factors would not necessarily be consistent across all geographies or product types. Finally, it is difficult to predict the extent to which changes in these factors would ultimately affect the frequency of losses, the severity of losses or both. considered when estimating these adjustments. Factors related to concentrated and deteriorating industries also are incorporated where relevant. These estimates are based on management's view of uncertainties that relate to current macroeconomic conditions, quality of underwriting standards and other relevant internal and external factors affecting the credit quality of the current portfolio. 240 Year ended December 31, (Table continued on next page) The table below summarizes information about the allowances for loan losses and lending-relating commitments, and includes a breakdown of loans and lending-related commitments by impairment methodology. Allowance for credit losses and related information Notes to consolidated financial statements JPMorgan Chase & Co./2018 Form 10-K These cash flow projections are based on estimates regarding default rates (including redefault rates on modified loans), loss severities, the amounts and timing of prepayments and other factors that are reflective of current and expected future market conditions. These estimates are dependent on assumptions regarding the level of future home prices, and the duration of current overall economic conditions, among other factors. These estimates and assumptions require significant management judgment and certain assumptions are highly subjective. 241 PCI loans Estimating the timing and amounts of future cash flows is highly judgmental as these cash flow projections rely upon estimates such as loss severities, asset valuations, default rates (including redefault rates on modified loans), the amounts and timing of interest or principal payments (including any expected prepayments) or other factors that are reflective of current and expected market conditions. These estimates are, in turn, dependent on factors such as the duration of current overall economic conditions, industry-, portfolio-, or borrower-specific factors, the expected outcome of insolvency proceedings as well as, in certain circumstances, other economic factors, including the level of future home prices. All of these estimates and assumptions require significant management judgment and certain assumptions are highly subjective. JPMorgan Chase & Co./2018 Form 10-K The asset-specific component of the allowance for impaired loans that have been modified in TDRS (including forgone interest, principal forgiveness, as well as other concessions) incorporates the effect of the modification on the loan's expected cash flows, which considers the potential for redefault. For residential real estate loans modified in TDRS, the Firm develops product-specific probability of default estimates, which are applied at a loan level to compute expected losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment, based upon industry-wide data. The Firm also considers its own historical loss experience to-date based on actual redefaulted modified loans. For credit card loans modified in TDRs, expected losses incorporate projected redefaults based on the Firm's historical experience by type of modification program. For wholesale loans modified in TDRs, expected losses incorporate management's expectation of the borrower's ability to repay under the modified terms. The Firm generally measures the asset-specific allowance as the difference between the recorded investment in the loan and the present value of the cash flows expected to be collected, discounted at the loan's original effective interest rate. Subsequent changes in impairment are reported as an adjustment to the allowance for loan losses. In certain cases, the asset-specific allowance is determined using an observable market price, and the allowance is measured as the difference between the recorded investment in the loan and the loan's fair value. Collateral-dependent loans are charged down to the fair value of collateral less costs to sell. For any of these impaired loans, the amount of the asset-specific allowance required to be recorded, if any, is dependent upon the recorded investment in the loan (including prior charge-offs), and either the expected cash flows or fair value of collateral. Refer to Note 12 for more information about charge-offs and collateral-dependent loans. The asset-specific component of the allowance relates to loans considered to be impaired, which includes loans that have been modified in TDRS as well as risk-rated loans that have been placed on nonaccrual status. To determine the asset-specific component of the allowance, larger risk-rated loans (primarily loans in the wholesale portfolio segment) are evaluated individually, while smaller loans (both risk- rated and scored) are evaluated as pools using historical loss experience for the respective class of assets. Asset-specific component In connection with the acquisition of certain PCI loans, which are accounted for as described in Note 12, the allowance for loan losses for the PCI portfolio is based on quarterly estimates of the amount of principal and interest cash flows expected to be collected over the estimated remaining lives of the loans. time deposits were as follows. 2022 December 31, 2018 (in millions) 2019 2020 2021 2023 6,309 256 U.S. Non-U.S. Total $ 31,757 $ 40,259 $ 72,016 229 At December 31, 2018, the maturities of interest-bearing After 5 years Total $ 66,780 $ 59,720 $6,374 at fair value) (a) Total Interest-bearing (included $3,526 and 6,538 250,984 241,143 Total deposits in non-U.S. offices 270,076 256,719 Total deposits $ 1,470,666 $1,443,982 (a) Includes structured notes classified as deposits for which the fair value option has been elected. For further discussion, refer to Note 3. At December 31, 2018 and 2017, time deposits in denominations of $250,000 or more were as follows. December 31, (in millions) 2018 2017 U.S. offices Non-U.S. offices $ 25,119 $ 30,671 41,661 29,049 5,235 $ 258 6,958 $ Total long-term beneficial interests (e) 0.00-6.54% 13,579 8,192 $ 7,611 6,103 0.00-4.62% 2.50-4.62% 308 $ $ 2,977 3,471 0.00-3.01% 1.27-2.87% Interest rates $ 4,634 2,324 Variable rate $ JPMorgan Chase & Co./2018 Form 10-K 6,448 308 Junior subordinated deferrable interest debentures On September 10, 2018 the Firm's last remaining issuer of outstanding trust preferred securities ("issuer trust") was liquidated, resulting in $475 million of trust preferred securities and $15 million of trust common securities originally issued by the issuer trust being cancelled. The junior subordinated debentures previously held by the trust issuer were distributed pro rata to the holders of the trust preferred and trust common securities. The carrying value of the junior subordinated debt was $659 million as of December 31, 2018. The Firm's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings or stock price. JPMorgan Chase & Co. has guaranteed certain long-term debt of its subsidiaries, including both long-term debt and structured notes. These guarantees rank on parity with the Firm's other unsecured and unsubordinated indebtedness. The amount of such guaranteed long-term debt and structured notes was $10.9 billion and $7.9 billion at December 31, 2018 and 2017, respectively. The weighted-average contractual interest rates for total long-term debt excluding structured notes accounted for at fair value were 3.28% and 2.87% as of December 31, 2018 and 2017, respectively. In order to modify exposure to interest rate and currency exchange rate movements, JPMorgan Chase utilizes derivative instruments, primarily interest rate and cross-currency interest rate swaps, in conjunction with some of its debt issuances. The use of these instruments modifies the Firm's interest expense on the associated debt. The modified weighted-average interest rates for total long-term debt, including the effects of related derivative instruments, were 3.64% and 2.56% as of December 31, 2018 and 2017, respectively. Notes to consolidated financial statements 257 JPMorgan Chase & Co./2018 Form 10-K (g) The aggregate carrying values of debt that matures in each of the five years subsequent to 2018 is $32.4 billion in 2019, $46.7 billion in 2020, $40.0 billion in 2021, $16.3 billion in 2022 and $26.4 billion in 2023. (f) At December 31, 2018, long-term debt in the aggregate of $138.2 billion was redeemable at the option of JPMorgan Chase, in whole or in part, prior to maturity, based on the terms specified in the respective instruments. (e) Included on the Consolidated balance sheets in beneficial interests issued by consolidated VIES. Also included $28 million and $45 million accounted for at fair value at December 31, 2018 and 2017, respectively. Excluded short-term commercial paper and other short-term beneficial interests of $6.5 billion and $4.3 billion at December 31, 2018 and 2017, respectively. (d) Included $11.2 billion and $10.3 billion of outstanding zero-coupon notes at December 31, 2018 and 2017, respectively. The aggregate principal amount of these notes at their respective maturities is $37.4 billion and $33.5 billion, respectively. The aggregate principal amount reflects the contractual principal payment at maturity, which may exceed the contractual principal payment at the Firm's next call date, if applicable. (c) Included $54.9 billion and $47.5 billion of long-term debt accounted for at fair value at December 31, 2018 and 2017, respectively. (b) Included long-term debt of $47.7 billion and $63.5 billion secured by assets totaling $207.0 billion and $208.4 billion at December 31, 2018 and 2017, respectively. The amount of long-term debt secured by assets does not include amounts related to hybrid instruments. (a) The interest rates shown are the range of contractual rates in effect at December 31, 2018 and 2017, respectively, including non-U.S. dollar fixed- and variable-rate issuances, which excludes the effects of the associated derivative instruments used in hedge accounting relationships, if applicable. The use of these derivative instruments modifies the Firm's exposure to the contractual interest rates disclosed in the table above. Including the effects of the hedge accounting derivatives, the range of modified rates in effect at December 31, 2018, for total long-term debt was (0.06) % to 8.88%, versus the contractual range of 0.17% to 8.75% presented in the table above. The interest rate ranges shown exclude structured notes accounted for at fair value. $ 21,771 13,714 15,576 $ 19,092 2017 Non-U.S. offices (70) (30) (91) Change in derivative fair value and other (341) (10) 380 Total risk management (111) (242) 217 Total net mortgage servicing revenue 984 977 1,637 assumptions in model (b) Changes in fair value based on variations in assumptions generally cannot be easily extrapolated, because the relationship of the change in the assumptions to the change in fair value are often highly interrelated and may not be linear. In this table, the effect that a change in a particular assumption may have on the fair value is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another, which would either magnify or counteract the impact of the initial change. value due to other inputs and (72) due to collection/realization of expected cash flows (740) (795) (916) Impact on fair value of 200 basis points adverse change (452) (481) Total operating revenue 1,095 1,219 1,420 Risk management: CPR: Constant prepayment rate. Changes in MSR asset fair value due to market interest rates and other (a) 300 (202) Other changes in MSR asset fair Total CCB mortgage fees and related income 1,252 1,613 Fixed rate $ 369,505 $ 393,645 Note 18 - Accounts payable and other liabilities Accounts payable and other liabilities consist of brokerage payables, which includes payables to customers, dealers and clearing organizations, and payables from security purchases that did not settle; accrued expenses, including income tax payables and credit card rewards liability; and all other liabilities, including obligations to return securities received as collateral and litigation reserves. The following table details the components of accounts payable and other liabilities. December 31, (in millions) Brokerage payables Other payables and liabilities (a) Total accounts payable and other liabilities 2018 $ 114,794 81,916 2017 $ 102,727 86,656 $ 196,710 $ 189,383 (a) Includes credit card rewards liability of $5.8 billion and $4.9 billion at December 31, 2018 and 2017, respectively. $14,947 at fair value)(a) Total deposits in U.S. offices 831,085 793,618 1,200,590 1,187,263 2018 Interest-bearing (included $19,691, and Noninterest-bearing U.S. offices 2,490 All other 2 3 1 Mortgage fees and related income $1,254 $ 1,616 Noninterest-bearing $2,491 JPMorgan Chase & Co./2018 Form 10-K 255 Notes to consolidated financial statements Note 16 - Premises and equipment Premises and equipment, including leasehold improvements, are carried at cost less accumulated depreciation and amortization. JPMorgan Chase computes depreciation using the straight-line method over the estimated useful life of an asset. For leasehold improvements, the Firm uses the straight-line method computed over the lesser of the remaining term of the leased facility or the estimated useful life of the leased asset. JPMorgan Chase capitalizes certain costs associated with the acquisition or development of internal-use software. Once the software is ready for its intended use, these costs are amortized on a straight-line basis over the software's expected useful life and reviewed for impairment on an ongoing basis. Note 17 - Deposits At December 31, 2018 and 2017, noninterest-bearing and interest-bearing deposits were as follows. December 31, (in millions) (a) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (b) Represents the aggregate impact of changes in model inputs and assumptions such as projected cash flows (e.g., cost to service), discount rates and changes in prepayments other than those attributable to changes in market interest rates (e.g., changes in prepayments due to changes in home prices). Long-term beneficial interests: $ $ 3.63-8.00% 3.38% 8.53% Interest rates (a) 9 9 9 - Variable rate 14,646 $ $ 14,308 $ 12,214 1,948 $ 146 $ 3.38-8.53% Fixed rate 3.38-8.53% $ 11,000 Variable rate $ 25 $ 12 $ Fixed rate Federal Home Loan Banks advances: Subsidiaries 182,667 $ $ 183,115 $ 98,639 71,335 $ 13,141 Subtotal Subordinated debt: 141,551 26,461 0.16-7.25% 0.17-6.40% 2018 Parent company (in millions, except rates) By remaining maturity at December 31, JPMorgan Chase issues long-term debt denominated in various currencies, predominantly U.S. dollars, with both fixed and variable interest rates. Included in senior and subordinated debt below are various equity-linked or other indexed instruments, which the Firm has elected to measure at fair value. Changes in fair value are recorded in principal transactions revenue in the Consolidated statements of income, except for unrealized gains/(losses) due to DVA which are recorded in OCI. The following table is a summary of long-term debt carrying values (including unamortized premiums and discounts, issuance costs, valuation adjustments and fair value adjustments, where applicable) by remaining contractual maturity as of December 31, 2018. Note 19 - Long-term debt JPMorgan Chase & Co./2018 Form 10-K $ 51,419 $ 43,075 $ 94,494 5,538 2,023 3,515 2,091 372 1,719 3,057 173 2,884 Under 1 year 1-5 years After 5 years Total 0.45-6.40% 22,978 $ 145,820 $ 81,500 4,916 $ 55,362 14,025 0.23-4.95% 29,300 0.17-6.30% 4,037 Variable rate $ 8,958 Fixed rate Senior debt: Total 2017 Interest rates (a) 284,080 118 4,000 155 -% -% Interest rates (a) 1,585 1,466 - 1,466 Variable rate 690 $ 659 $ 659 99,138 $ 96,791 $ 19,482 3.04-8.75% $ $ 3.04-8.75% Subtotal 282,031 (f)(g) $ 120,246 $ $ 129,391 32,394 $ Total long-term debt (b)(c)(d) 2,275 $ 2,125 $ 2,125 $ - $ (235) $ (250) $ 1.88-8.75% $ $ Fixed rate 6,454 22,277 2.60-7.50% 1.65-7.50% $ 1,574 6,667 Variable rate Interest rates (a) $ Fixed rate Senior debt: 60,450 1.18-2.00% 2.36-2.96% 2.43-2.52% 2.36-2.96% 2.58-2.95% Interest rates (a) 44,300 167 $ $ 8,406 6,657 1.00-7.50% $ 16,434 35,601 $ 11,990 Junior subordinated debt: 58,056 $ Subtotal $ 19,253 8.25% 8.25% 8.25% -% $ -% $ 301 $ $ - $ - $ 301 Fixed rate Variable rate Interest rates(a) Subordinated debt: 26,218 0.22-7.50% 1.00-7.50% 313 9.04% December 31, (427) 63,542 51,852 Total proceeds received from loan sales(b) $ Gains/(losses) on loan sales(c)(d) $ 43,680 $ (93) $ 63,659 $ 163 $ 52,444 222 foreclosure process in accordance with the applicable requirements, and such loans continue to be insured or guaranteed. When the Firm's repurchase option becomes exercisable, such loans must be reported on the Consolidated balance sheets as a loan with a corresponding liability. For additional information, refer to Note 12. The following table presents loans the Firm repurchased or had an option to repurchase, real estate owned, and foreclosed government-guaranteed residential mortgage loans recognized on the Firm's Consolidated balance sheets as of December 31, 2018 and 2017. Substantially all of these loans and real estate are insured or guaranteed by U.S.government agencies. (a) Predominantly includes securities from U.S. GSEs and Ginnie Mae that are generally sold shortly after receipt. (b) Excludes the value of MSRS retained upon the sale of loans. (c) Gains/(losses) on loan sales include the value of MSRs. (d) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. Options to repurchase delinquent loans In addition to the Firm's obligation to repurchase certain loans due to material breaches of representations and warranties as discussed in Note 27, the Firm also has the option to repurchase delinquent loans that it services for Ginnie Mae loan pools, as well as for other U.S. government agencies under certain arrangements. The Firm typically elects to repurchase delinquent loans from Ginnie Mae loan pools as it continues to service them and/or manage the Loan delinquencies and liquidation losses December 31, 43,671 (in millions) Proceeds from loans sales as securities (a) 117 $ Loans and excess MSRS sold to U.S. government- sponsored enterprises, loans in securitization transactions pursuant to Ginnie Mae guidelines, and other third-party-sponsored securitization entities In addition to the amounts reported in the securitization activity tables above, the Firm, in the normal course of business, sells originated and purchased mortgage loans and certain originated excess MSRS on a nonrecourse basis, predominantly to U.S. government-sponsored enterprises ("U.S. GSES"). These loans and excess MSRs are sold primarily for the purpose of securitization by the U.S. GSES, who provide certain guarantee provisions (e.g., credit enhancement of the loans). The Firm also sells loans into securitization transactions pursuant to Ginnie Mae guidelines; these loans are typically insured or guaranteed by another U.S. government agency. The Firm does not consolidate the securitization vehicles underlying these transactions as it is not the primary beneficiary. For a limited number of loan sales, the Firm is obligated to share a portion of the credit risk associated with the sold loans with the purchaser. Refer to Note 27 for additional information about the Firm's loan sales and securitization- related indemnifications. Refer to Note 15 for additional information about the impact of the Firm's sale of certain excess MSRS. JPMorgan Chase & Co./2018 Form 10-K The following table summarizes the activities related to loans sold to the U.S. GSES, loans in securitization transactions pursuant to Ginnie Mae guidelines, and other third-party-sponsored securitization entities. Year ended December 31, (in millions) 2018 2017 2016 Carrying value of loans sold $ 44,609 $ 64,542 $ 52,869 Proceeds received from loan sales as cash $ 9 $ 592 250 2018 Loans repurchased or option to repurchase (a) 2017 90 days past due 2018 2017 2018 Net liquidation losses(a) 2017 $ 50,679 $ 52,280 15,434 79,387 $ 17,612 63,411 $ 145,500 $133,303 $ 3,354 $ 2,478 225 6,057 $ 9,103 $ 4,870 610 $ 790 3,276 (169) 719 957 280 2018 2017 Securitized assets Commercial and other 7,021 $ 8,629 Real estate owned 75 95 Foreclosed government-guaranteed residential mortgage loans (b) 361 527 (a) Predominantly all of these amounts relate to loans that have been repurchased from Ginnie Mae loan pools. (b) Relates to voluntary repurchases of loans, which are included in accrued interest and accounts receivable. The table below includes information about components of nonconsolidated securitized financial assets held in Firm-sponsored private-label securitization entities, in which the Firm has continuing involvement, and delinquencies as of December 31, 2018 and 2017. As of or for the year ended December 31, (in millions) Securitized loans Residential mortgage: Prime/ Alt-A & option ARMS Subprime Total loans securitized 6.2 5.8% 7.1 4.4% 4.0% 2017 2016 Residential mortgage(f) Commercial and other(g) Residential mortgage(f) Commercial and other(s) Residential mortgage(f) $ 6,431 $ 10,159 $ 5,532 $ 10,252 $ 1,817 $ Commercial and other(g) 8,964 Proceeds received from loan sales as financial instruments(b)(c) 2018 Servicing fees collected (d) All cash flows during the period:(a) Year ended December 31, 5,254 VIES sponsored by third parties The Firm enters into transactions with VIES structured by other parties. These include, for example, acting as a derivative counterparty, liquidity provider, investor, underwriter, placement agent, remarketing agent, trustee or custodian. These transactions are conducted at arm's- length, and individual credit decisions are based on the analysis of the specific VIE, taking into consideration the quality of the underlying assets. Where the Firm does not have the power to direct the activities of the VIE that most significantly impact the VIE's economic performance, or a variable interest that could potentially be significant, the Firm generally does not consolidate the VIE, but it records and reports these positions on its Consolidated balance sheets in the same manner it would record and report positions in respect of any other third-party transaction. Tax credit vehicles The Firm holds investments in unconsolidated tax credit vehicles, which are limited partnerships and similar entities that construct, own and operate affordable housing, alternative energy, and other projects. These entities are primarily considered VIES. A third party is typically the general partner or managing member and has control over the significant activities of the tax credit vehicles, and accordingly the Firm does not consolidate tax credit vehicles. The Firm generally invests in these partnerships as a limited partner and earns a return primarily through the receipt of tax credits allocated to the projects. The maximum loss exposure, represented by equity investments and funding commitments, was $16.5 billion and $13.4 billion, of which $4.0 billion and $3.2 billion was unfunded at December 31, 2018 and 2017, respectively. In order to reduce the risk of loss, the Firm assesses each project and withholds varying amounts of its capital investment until the project qualifies for tax credits. Refer to Note 24 for further information on affordable housing tax credits. For more information on off-balance sheet lending-related commitments, refer to Note 27. Customer municipal bond vehicles (TOB trusts) The Firm may provide various services to Customer TOB trusts, including remarketing agent, liquidity or tender option provider. In certain Customer TOB transactions, the Firm, as liquidity provider, has entered into a reimbursement agreement with the Residual holder. In those transactions, upon the termination of the vehicle, the Firm has recourse to the third-party Residual holders for any shortfall. The Firm does not have any intent to protect Residual holders from potential losses on any of the underlying municipal bonds. The Firm does not consolidate Customer TOB trusts, since the Firm does not have the power to make decisions that significantly impact the economic performance of the municipal bond vehicle. The Firm's maximum exposure as a liquidity provider to Customer TOB trusts at December 31, 2018 and 2017, was $4.8 billion and $5.3 billion, respectively. The fair value of assets held by such VIES at December 31, 2018 and 2017 was $7.7 billion and $9.2 billion, respectively. For more information on off-balance sheet lending-related commitments, refer to Note 27. Loan securitizations The Firm has securitized and sold a variety of loans, including residential mortgage, credit card, and commercial mortgage. The purposes of these securitization transactions were to satisfy investor demand and to generate liquidity for the Firm. For loan securitizations in which the Firm is not required to consolidate the trust, the Firm records the transfer of the loan receivable to the trust as a sale when all of the following accounting criteria for a sale are met: (1) the transferred financial assets are legally isolated from the Firm's creditors; (2) the transferee or beneficial interest holder can pledge or exchange the transferred financial assets; and (3) the Firm does not maintain effective control over the transferred financial assets (e.g., the Firm cannot repurchase the transferred assets before their maturity and it does not have the ability to unilaterally cause the holder to return the transferred assets). For loan securitizations accounted for as a sale, the Firm recognizes a gain or loss based on the difference between the value of proceeds received (including cash, beneficial interests, or servicing assets received) and the carrying value of the assets sold. Gains and losses on securitizations are reported in noninterest revenue. JPMorgan Chase & Co./2018 Form 10-K 249 Notes to consolidated financial statements Securitization activity The following table provides information related to the Firm's securitization activities for the years ended December 31, 2018, 2017 and 2016, related to assets held in Firm-sponsored securitization entities that were not consolidated by the Firm, and where sale accounting was achieved at the time of the securitization. (in millions) Principal securitized $ 6,449 $ 319 10,218 (f) Includes prime mortgages only. Excludes certain loan securitization transactions entered into with Ginnie Mae, Fannie Mae and Freddie Mac. (g) Includes commercial mortgage and other consumer loans. Key assumptions used to value retained interests originated during the year are shown in the table below. Year ended December 31, 2018 2017 2016 Residential mortgage retained interest: Weighted-average life (in years) 7.6 Weighted-average discount rate 3.6% 4.8 2.9% 4.5 4.2% Commercial mortgage retained interest: Weighted-average life (in years) 5.3 Weighted-average discount rate (e) Includes cash paid by the Firm to reacquire assets from nonconsolidated entities - for example, loan repurchases due to representation and warranties and servicer "clean-up" calls. (c) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. (d) The prior period amounts have been revised to conform with the current period presentation. (b) Predominantly includes Level 2 assets. (a) Excludes re-securitization transactions. $ 2 5,661 $ 338 10,340 $ 3 1,831 $ 477 9,094 3 114 Purchases of previously transferred financial assets (or the underlying collateral) (e) 1 37 411 301 463 918 482 1,441 Cash flows received on interests 721 $ 1,623 (a) Includes liquidation gains as a result of private label mortgage settlement payments during the first quarter of 2018, which were reflected as asset recoveries by trustees. (63) Total changes in valuation due to other inputs and assumptions (70) (30) (91) Total changes in valuation due to inputs and assumptions 230 (232) (163) Fair value at December 31, $ 6,130 $ 6,030 $ 6,096 Change in unrealized gains/(losses) included in income related to MSRs held at December 31, Contractual service fees, late fees and other ancillary fees included in income $ 91 230 (109) (19) (109) 610 963 570 (740) (797) (919) 300 (202) (72) Projected cash flows (e.g., cost to service) 15 (102) (35) Discount rates Prepayment model changes and other (c) 24 7 $ (232) $ (163) The table below outlines the key economic assumptions used to determine the fair value of the Firm's MSRs at December 31, 2018 and 2017, and outlines the sensitivities of those fair values to immediate adverse changes in those assumptions, as defined below. (in millions, except rates) 2018 2017 Weighted-average prepayment speed $ 268 $ 636 $ 853 assumption ("CPR") 8.78% Net mortgage servicing revenue: Operating revenue: Loan servicing revenue 1,835 2,014 2,336 Changes in MSR asset fair value Impact on fair value of 10% adverse change $ (205) $ (221) Impact on fair value of 20% adverse change Weighted-average option adjusted spread Impact on fair value of 100 basis points adverse change (397) 2016 2017 2018 Net production revenue Third-party mortgage loans serviced at December 31, (in billions) 1,778 521.0 1,886 2,124 555.0 593.3 Servicer advances, net of an allowance for uncollectible amounts, at December 31, (in billions) (d) 3.0 (140) 4.0 (a) Includes excess MSRs transferred to agency-sponsored trusts in exchange for stripped mortgage backed securities ("SMBS"). In each transaction, a portion of the SMBS was acquired by third parties at the transaction date; the Firm acquired the remaining balance of those SMBS as trading securities. (b) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (c) Represents changes in prepayments other than those attributable to changes in market interest rates. (d) Represents amounts the Firm pays as the servicer (e.g., scheduled principal and interest, taxes and insurance), which will generally be reimbursed within a short period of time after the advance from future cash flows from the trust or the underlying loans. The Firm's credit risk associated with these servicer advances is minimal because reimbursement of the advances is typically senior to all cash payments to investors. In addition, the Firm maintains the right to stop payment to investors if the collateral is insufficient to cover the advance. However, certain of these servicer advances may not be recoverable if they were not made in accordance with applicable rules and agreements. 254 JPMorgan Chase & Co./2018 Form 10-K The following table presents the components of mortgage fees and related income (including the impact of MSR risk management activities) for the years ended December 31, 2018, 2017 and 2016. Year ended December 31, (in millions) CCB mortgage fees and related income 4.7 8.70% (636) 679 6,858 6,858 $ 47,471 $ 47,507 $47,288 The following table presents changes in the carrying amount of goodwill. Year ended December 31, (in millions) Balance at beginning of period Changes during the period from: Business combinations(a) Dispositions (b) Other(c) Balance at December 31, 2018 2017 $ 47,507 $ 47,288 (36) 199 20 6,857 2016 $ 47,325 6,772 2,861 2,860 JPMorgan Chase & Co./2018 Form 10-K 251 Notes to consolidated financial statements Note 15 - Goodwill and Mortgage servicing rights Goodwill Goodwill is recorded upon completion of a business combination as the difference between the purchase price and the fair value of the net assets acquired. Subsequent to initial recognition, goodwill is not amortized but is tested for impairment during the fourth quarter of each fiscal year, or more often if events or circumstances, such as adverse changes in the business climate, indicate there may be impairment. The goodwill associated with each business combination is allocated to the related reporting units, which are determined based on how the Firm's businesses are managed and how they are reviewed by the Firm's Operating Committee. The following table presents goodwill attributed to the business segments. December 31, (in millions) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset & Wealth Management Total goodwill 2018 2017 2016 6,770 $ 30,984 $31,013 $30,797 6,776 2,860 (72) 35 $ 47,471 $ 47,507 $ 47,288 (a) For 2017, represents CCB goodwill in connection with an acquisition. (b) For 2016, represents AWM goodwill, which was disposed of as part of a sale. 2016 $ 6,030 $ 6,096 $ 6,608 MSR activity: Originations of MSRS Purchase of MSRS Disposition of MSRs (a) Net additions Changes due to collection/realization of expected cash flows Changes in valuation due to inputs and assumptions: Changes due to market interest rates and other(b) Changes in valuation due to other inputs and assumptions: 931 1,103 2017 2018 Fair value at beginning of period As of or for the year ended December 31, (in millions, except where otherwise noted) (c) Includes foreign currency remeasurement and other adjustments. Goodwill impairment testing The Firm's goodwill was not impaired at December 31, 2018, 2017, and 2016. The goodwill impairment test is performed in two steps. In the first step, the current fair value of each reporting unit is compared with its carrying value. If the fair value is in excess of the carrying value, then the reporting unit's goodwill is considered not to be impaired. If the fair value is less than the carrying value, then a second step is performed. In the second step, the implied current fair value of the reporting unit's goodwill is determined by comparing the fair value of the reporting unit (as determined in step one) to the fair value of the net assets of the reporting unit, as if the reporting unit were being acquired in a business combination. The resulting implied current fair value of goodwill is then compared with the carrying value of the reporting unit's goodwill. If the carrying value of the goodwill exceeds its implied current fair value, then an impairment charge is recognized for the excess. If the carrying value of goodwill is less than its implied current fair value, then no goodwill impairment is recognized. The Firm uses the reporting units' allocated capital plus goodwill and other intangible assets capital as a proxy for the carrying values of equity for the reporting units in the goodwill impairment testing. Reporting unit equity is determined on a similar basis as the allocation of capital to the Firm's lines of business and takes into consideration capital level of similarly-rated peers and applicable regulatory requirements. Proposed line of business equity levels are incorporated into the Firm's annual budget process, which is reviewed by the Firm's Board of Directors. Allocated capital is further reviewed on a periodic basis and updated as needed. 252 JPMorgan Chase & Co./2018 Form 10-K The primary method the Firm uses to estimate the fair value of its reporting units is the income approach. This approach projects cash flows for the forecast period and uses the perpetuity growth method to calculate terminal values. These cash flows and terminal values are then discounted using an appropriate discount rate. Projections of cash flows are based on the reporting units' earnings forecasts which are reviewed with senior management of the Firm. The discount rate used for each reporting unit represents an estimate of the cost of equity for that reporting unit and is determined considering the Firm's overall estimated cost of equity (estimated using the Capital Asset Pricing Model), as adjusted for the risk characteristics specific to each reporting unit (for example, for higher levels of risk or uncertainty associated with the business or management's forecasts and assumptions). To assess the reasonableness of the discount rates used for each reporting unit management compares the discount rate to the estimated cost of equity for publicly traded institutions with similar businesses and risk characteristics. In addition, the weighted average cost of equity (aggregating the various reporting units) is compared with the Firms' overall estimated cost of equity to ensure reasonableness. 315 The valuations derived from the discounted cash flow analysis are then compared with market-based trading and transaction multiples for relevant competitors. Trading and transaction comparables are used as general indicators to assess the general reasonableness of the estimated fair values, although precise conclusions generally cannot be drawn due to the differences that naturally exist between the Firm's businesses and competitor institutions. Management also takes into consideration a comparison between the aggregate fair values of the Firm's reporting units and JPMorgan Chase's market capitalization. In evaluating this comparison, management considers several factors, including (i) a control premium that would exist in a market transaction, (ii) factors related to the level of execution risk that would exist at the firmwide level that do not exist at the reporting unit level and (iii) short-term market volatility and other factors that do not directly affect the value of individual reporting units. Mortgage servicing rights MSRS represent the fair value of expected future cash flows for performing servicing activities for others. The fair value considers estimated future servicing fees and ancillary revenue, offset by estimated costs to service the loans, and generally declines over time as net servicing cash flows are received, effectively amortizing the MSR asset against contractual servicing and ancillary fee income. MSRs are either purchased from third parties or recognized upon sale or securitization of mortgage loans if servicing is retained. As permitted by U.S. GAAP, the Firm has elected to account for its MSRS at fair value. The Firm treats its MSRs as a single class of servicing assets based on the availability of market inputs used to measure the fair value of its MSR asset and its treatment of MSRS as one aggregate pool for risk management purposes. The Firm estimates the fair value of MSRS using an option-adjusted spread ("OAS") model, which projects MSR cash flows over multiple interest rate scenarios in conjunction with the Firm's prepayment model, and then discounts these cash flows at risk-adjusted rates. The model considers portfolio characteristics, contractually specified servicing fees, prepayment assumptions, delinquency rates, costs to service, late charges and other ancillary revenue, and other economic factors. The Firm compares fair value estimates and assumptions to observable market data where available, and also considers recent market activity and actual portfolio experience. JPMorgan Chase & Co./2018 Form 10-K 253 Notes to consolidated financial statements The fair value of MSRS is sensitive to changes in interest rates, including their effect on prepayment speeds. MSRS typically decrease in value when interest rates decline because declining interest rates tend to increase prepayments and therefore reduce the expected life of the net servicing cash flows that comprise the MSR asset. Conversely, securities (e.g., mortgage-backed securities), principal-only certificates and certain derivatives (i.e., those for which the Firm receives fixed-rate interest payments) increase in value when interest rates decline. JPMorgan Chase uses combinations of derivatives and securities to manage the risk of changes in the fair value of MSRs. The intent is to offset any interest-rate related changes in the fair value of MSRS with changes in the fair value of the related risk management instruments. The following table summarizes MSR activity for the years ended December 31, 2018, 2017 and 2016. Declines in business performance, increases in credit losses, increases in capital requirements, as well as deterioration in economic or market conditions, adverse regulatory or legislative changes or increases in the estimated market cost of equity, could cause the estimated fair values of the Firm's reporting units or their associated goodwill to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. 9.35% 19 year; we do extensive lending in low- and moderate-income neighborhoods; we lend to and finance small businesses around the country; and we design products and services in financial education for lower income individuals. And importantly, these efforts are supported by senior leadership, managed by some of our best people (these efforts are not an afterthought) and are sustainable. We try to be creative, but we analyze everything, including philanthropy, based on expected results. of the risks we bear, we essentially do not worry about things like fluctuating markets and short-term economic reports. We simply manage through them. • We do not worry about loan growth. It is most definitely an outcome of how we manage credit and client decisions. We will not stretch, ever, to show growth in loans. While we fanatically manage our company, we do not worry about missing revenue or expense budgets for good reasons. This is not a mixed message. We want our leaders to do the right thing for the long term and explain it if they have good reasons to diverge from prior plans. We do not worry about charge-offs increasing in a recession - we fully expect it, and we manage our business knowing there will be good times and bad times. Suffice it to say, we stay devoted to these principles. 25 II. COMMENTS ON CURRENT CRITICAL ISSUES In this section, I review and analyze some of the current critical issues that affect our company. 1. We need to continue to restore trust in the strength of the U.S. banking system and global systemically important financial institutions. An enormous amount has been accomplished in the last decade. The strength, stability and resiliency of the financial system have been fundamentally improved over the course of the last 10 years. While I don't agree with all of the Wall Street Reform and Consumer Protection Act (Dodd- Frank) regulations, the bill did give regulators needed authority to fix our financial system's most critical flaws. These post-crisis reforms have made banks much safer and sounder in the three most important areas: capital, liquidity, and resolution and recovery. Large banks, defined as global systemically important financial institutions, have more than doubled their highest quality capital to protect against losses, and they have tripled their liquid assets to total assets ratio to protect against unexpected net cash outflows. This allows healthy banks to weather extreme stress while continuing to provide credit and support to their clients (see message to employees on pages 27-28 that describes many of the lessons learned from the crisis and the extensive steps we took to help our clients). Here's an eye-opening example of how much capital is now in the system: Under the Fed's most extreme stress-testing scenario, where 35 of the largest American banks bear extreme losses (as if each were the worst bank in the system), the combined losses are about 6% of the total loss absorbing resources of those 35 banks. JPMorgan Chase alone has nearly three times the loss absorbing resources to cover the projected losses of all of these 35 banks (see chart below). In addition, resolution and recovery regu- lations have given regulators both the legal authority and the tools to manage a failing or failed institution (see my comments in the sidebar on page 29 about how Lehman Brothers would have played out under today's new rules). This allows regulators to minimize the impact of a major failed insti- tution on both taxpayers and the system. Loss Absorbing Resources of U.S. SIFI Banks Combined ($ in billions) $1,749 $1,274 $475 While we worry extensively about all We do not worry about quarterly earnings. Build the company for the future, and you will maximize earnings over the long run. We do not worry about the stock price in the short run. If you continue to build a great company, the stock price will take care of itself. • More than 1,000 mortgage-free homes have been awarded to military families through nonprofit partners as part of our firm's Military Home Awards Program. We completely support the U.S. military. We cannot understand how any U.S. citizen does not support the extraordinary sacrifice and hardship borne by the mili- tary to help protect this great nation. Needless to say, our success is impossible without our employees, and we strive mightily to help them in both their profes- sional and personal lives. 6. We always strive to learn more about management and leadership. At the end of the day, everything we do is done by human beings. In my annual letter to shareholders, I always enjoy sharing what we have learned about management, leader- ship and organizations over time. Great management is critical, though true leadership requires more. For any large organization, great manage- ment is critical to its long-term success. Great management is disciplined and rigorous. Facts, analysis, detail ... facts, analysis, detail repeat. You can never do enough, and ... it does not end. Complex activity requires hard work and not guessing. Test, test, test -- 2007¹ and learn, learn, learn. And accept failure as a "normal" recurring outcome. Develop great models but know that they are not the answer judgment has to be involved in matters related to human beings. You need to have good decision-making processes, with the right people in the room, the proper dissemination of information and the appro- priate follow-up - all to get to the right deci- sion. Force urgency and kill complacency. Know that there is competition everywhere, all the time. But even if you do all of this well, it is not enough. I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES Real leadership requires heart and humility. It's possible to be very good at the type of management described above, but as managers rise in an organization, they depend on others more and more. The team is increasingly important – many team members know more than their managers do about certain issues - a team working together can get to a better outcome. I have seen many senior managers ascend into big new roles with a bad reaction to their increasing dependence on other people – by hoarding information, never allowing them- selves to be embarrassed and demanding personal loyalty versus loyalty to the nization and its principles. They don't grow into the new job - they swell into it. I have often felt that dependency on their teams makes these folks feel paranoid or insecure - leading to this bad behavior. orga- Good leaders have the humility to know that they don't know everything. They foster an environment of openness and sharing. They earn trust and respect. There are no "friends of the boss" - everyone gets equal treatment. The door is universally open to everybody. Everyone knows that these leaders are only trying to do the right thing for customers and clients. They share the credit when things go well and take the blame when it does not. And true leaders don't just show they care - they actually do care. While they demand hard work and effort, they work as hard as anyone, and they have deep empathy for their employees under any type of stress. They are patriots not mercenaries; they have the heart to wear the jersey every day. You need to stay hungry and scrappy. Competition is everywhere, but, often, very successful companies are lulled into a false sense of security. Having worked at a number of companies not nearly as successful as ours (I have to confess that I kind of liked being the underdog), we fought every day to even try to get to the major leagues. All companies are subject to inertia, insipid bureaucracy and other flaws, which must be eradicated. If a company isn't staying on edge, maintaining a fire in its belly and pushing forward, it will eventually fail. 7. We do not worry about some issues. Since we shared issues that are high priori- ties, it is almost as important to describe the issues we don't worry about daily - and why. A few are listed below: ⋅ 24 -2x Loan loss reserves, preferred stock and TLAC long-term debt JPMorgan Chase did everything it possibly could do to help during this time. - - ... On March 16, 2008, we announced our acquisition of Bear Stearns, a company with $300 billion of assets, which had collapsed and had fatal problems (we were essentially buying a house but it was a house on fire). And we did this at the request of the U.S. government (thinking at the time that this could help head off a terrible crisis). On September 25, 2008, 10 days after the collapse of Lehman Brothers, we bought the largest S&L - WaMu – another company that had $300 billion of assets. We took other extraordinary actions - often at calculated but great risk to JPMorgan Chase – to support clients, including governments, and to support the markets in general. We loaned $70 billion in the global interbank market when it was needed most. With markets in complete turmoil, we were the only bank willing to single-handedly lend $4 billion to the state of California, $2 billion to the state of New Jersey and $1 billion to the state of Illinois. Additionally - and frequently - we loaned or raised for our clients $1.3 trillion at consistent and fair rates, in many cases far below what the market would have demanded, and we provided more than $100 billion to local govern- ments, municipalities, schools, hospitals and not-for-profits over the course of 2009. Many other banks did the same. You probably will be surprised to find out that we lent a tremendous amount of money to Lehman before the crisis - and even more after the crisis. In fact, at the request of the Federal Reserve, we took extraordinary risk to lend more than $80 billion (on a secured basis) to Lehman after its bankruptcy to help facilitate sales of assets in as orderly a way as possible to minimize disruption in the markets. 27 This was a traumatic, historic period of time not just for the financial system but for the world as a whole. We endured a once-in-a-generation economic, political and social storm, and because of you, we have emerged 10 years after this crisis as a company of which we can all be proud. The aftermath and lessons learned. Many people still ask me about the Troubled Asset Relief Program (TARP), a government program that provided funding to banks in the midst of the crisis. JPMorgan Chase did not want or need TARP money, but we recognized that if the healthy banks did not take it, no one else could - out of fear that the market would lose confidence in them. And while it helped create the false rallying cry that all the banks needed support, the government, both the Federal Reserve and the Treasury, was trying everything it could in addition to TARP. And the Federal Reserve and the Treasury should be congratulated for the extraordinary actions they took to stave off a far worse crisis. In hindsight, it is easy to criticize any specific action, but, in total, the government succeeded in avoiding a calamity. While the collapse of Lehman in September 2008 was the epicenter of the crisis, it was actually far more complex than that - the roots go back to before 2006. By late 2006, we already saw problems in subprime mortgages, leveraged lending and quantitative investing. With the onset of Basel II, leverage at investment banks (not commercial banks) more than doubled, as did shadow banking (think structured investment vehicles, collateralized debt obligations, money market funds and so on). This was often funded by unsecured, undependable short-term wholesale borrowing. Then the biggest problem of all presented itself: It was not just subprime mortgages that were flawed – but all mortgages. This happened, in hind- sight, by bad underwriting, government policy that fueled and fostered inappropriate mortgage lending (higher and higher loan-to-values, less and less cash down, weaker appraisals and insufficient income certification), unscrupulous brokers and cavalier investors. The banks, though not the worst actors in mortgages, joined the party, too. When the world realized that $1 trillion would ultimately be lost in mortgages, panic ensued. There were multiple failures - mortgage brokers, savings and loans (S&L), including Washington Mutual (WaMu) and IndyMac, as well as Fannie Mae and Freddie Mac (which were the largest financial failures of all time) – culminating in the dramatic failure of Lehman, followed by the extraordinary bailouts of AIG and other major financial institutions. There were many lessons learned from the crisis: the need for plenty of capital and liquidity, proper underwriting and regulations that are constantly refined, fair and appropriate. In fact, regulators should take a victory lap because Lehman, Bear Stearns, AIG and multiple other failures effectively could not happen today because of the new rules and requirements. - We entered the crisis with the capital, liquidity, earnings, diversity of businesses, people and a risk management culture that enabled us to avoid most – but, unfortunately, not all – of the issues exposed by the crisis. These strengths also helped us to weather the economic crisis and to continue to play a central role in supporting our clients and our communities and rebuilding the U.S. economy. Counter to what most people think, many of the extreme actions we took were not done to make a profit: They were done to support our country and the financial system. What stood out most was our character and capabilities - which make JPMorgan Chase what it is today. When the global financial crisis unfolded in 2008, the people of JPMorgan Chase understood the vital role our firm needed to play and felt a deep responsibility to those who rely on us. It was this sense of respon- sibility that enabled us to move beyond the challenges we were facing at that time and maintain a focus on what really matters: Taking care of our clients, helping the communities in which we operate - all while under extreme pressure from both the markets and the body politic – and protecting our company. - How we managed through the crisis is a testimony to the collective strength of character and commitment of our people. During those chaotic days throughout the crisis and its aftermath, many of our people had to work around the clock, seven days a week, for months on end. And they did it without complaint. The biggest lesson of the crisis: The quality, character, culture and capabilities of your partners are paramount. Looking back and then looking around at the company we are today, I am filled with awe and admiration. For JPMorgan Chase, these past 10 years have been part of a challenging, yet defining, decade. Today, JPMorgan Chase is among the leaders in most of our businesses. I can't tell you how proud I am to be your partner and to witness your extraordinary performance. I can't thank our current and former employees enough for helping us get through those turbulent times and for the company we have become. аше 28 I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES - We offer internship and rotational entry programs to ease the transition from military service to the financial services industry. Once at our firm, veterans can count on the support of our Office of Military and Veterans Affairs, which sponsors mentorship programs, acclima- tion and development initiatives, recog- nition events and other programs to help bridge the gap between military and corporate cultures. The gathering storm hit with a vengeance. - $2,265 $1,249 $1,016 $396 $1392 $211 $185 2018¹ 35 CCAR banks 2018 projected pre-tax net losses (severely adverse scenario) A decade has passed since the collapse of Lehman Brothers so now is a good time to reflect on the financial crisis that was raging 10 years ago this month. A lot has been written – and far more is still to be written - on this crisis, but I would like to share a few thoughts with you on that extraordinary period of time and everything that all of you at JPMorgan Chase did to try to help. 2018 JPMorgan Chase only 2 Federal Reserve Dodd-Frank Act Stress Test 2018: Supervisory Stress Test Methodology and Results, June 2018. Source: SNL Financial; Federal Reserve Bank, February 2019 SIFI Systemically important financial institution CCAR = Comprehensive Capital Analysis and Review TLAC Total loss absorbing capacity 26 Looking back on the financial crisis September 2018 message to employees 10 years after the financial crisis Dear Colleagues, Includes only the 18 banks participating in CCAR in 2013, as well as Bear Stearns, Countrywide, Merrill Lynch, National City, Wachovia and Washington Mutual. JPMorgan Chase has hired more than 14,000 U.S. veterans since 2011 – including over 1,100 in 2018 alone - with more than 50% coming from diverse backgrounds. Tangible common equity Supporting veterans 20 Reprinted with permission from CNN Business I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES • • In 2018, we launched AdvancingCities, JPMorgan Chase's $500 million, five-year initiative to drive inclusive growth in cities around the world. Through this effort, we are combining our business and philan- thropic resources and expertise to expand opportunity for those being left behind in today's economy. This is a global program. Marking our firm's 150th anni- versary in France last year, we announced a $30 million, five-year commitment the first Advancing Cities investment – to support underserved small businesses and provide skills training to residents in Seine-Saint-Denis and other areas in Greater Paris with high levels of poverty and unemployment. - Our recent $350 million New Skills at Work commitment is focused on how we prepare people to succeed in our transformed work- places and changing global economy. Over the past five years, we have supported worker education and training around the world - collaborating with nearly 750 partners and nonprofits in 37 countries and 30 U.S. states, affecting 150,000 individuals. We are now bolstering our strategy by promoting better ways for business and education to collaborate, scaling the best education and job training programs. While we know a fundamental disconnect still remains between business and the average citizen, we also believe that the only solution is to remain relentless in our efforts to earn trust from every customer in every community. We believe that is the best we can do. As the largest financial institution in the country, JPMorgan Chase understands our responsibility to earn public trust with everyone, every day. When disaster strikes, we give special care to our customers. When disaster strikes - we are there for our customers. After Hurricane Florence and Hurricane Michael devastated the Caro- linas and the Gulf Coast, respectively, after wildfires destroyed large parts of California and after a number of other tragic events, we stepped up for our communities and our customers. We also provided relief to customers affected by the recent government shutdown - and kept at it until they received their back pay. Here's a list of the kinds of things we did when disaster struck: • • • • Re-entered damaged areas, often as the first bank, filling our ATMs and quickly reopening our branches to give customers access to cash, as well as crucial docu- ments in their safe deposit box. Activated our special-care line with specialists to quickly help customers. Refunded customers' overdraft fees. Extended and deferred payments on customers' car loans. Provided necessary relief on customers' mortgage loans. a fair and equal chance to succeed, no matter their zip code or skin color. As part of this effort, we are helping to create a $6.65 million Entrepreneurs of Color Fund with local partners in the Wash- ington, D.C. region to expand access to capital, improve business services, and streamline supplier diversity programs for small, minority-owned businesses. To date, we have launched similar low-cost loan funds in four other U.S. cities, bringing other investors to the table, and leveraging nearly $40 million to support underserved entrepreneurs. Thus far, Entrepreneurs of Color Funds have created or saved more than 1,200 jobs in critical neighborhoods lacking needed resources to grow. We are also investing in the financial success of black Americans through a focus on savings, homeownership, and entrepreneur- ship. For example, the largest wealth gaps lie in racial disparities among entrepreneurs. If people of color owned businesses at the same rates as whites, 9 million more jobs and $300 billion in income would be created. Advancing Black Pathways will create a dedicated talent pipeline that will start young black professionals on an early career path and foster a corporate culture that further encourages diversity at all levels. We plan to hire more than 4,000 black students in full-time positions, apprenticeships, and internships over the next five years. JPMorgan Chase will also help create job training programs that are aligned with growing industries in the broader communities we serve. We are huge supporters of regional and community banks, which are critical to many cities and small towns around the country. In an op-ed published by The Wall Street Journal in 2016, I wrote: “In this system, regional and smaller community banks play an indispensable role. They sit close to the communities they serve; their highest- ranking corporate officers live in the same neighborhoods as their clients. They are able to forge deep and long-standing relation- ships and bring a keen knowledge of the local economy and culture. They frequently are able to provide high-touch and special- ized banking services." JPMorgan Chase, as a traditional “money center bank" and “bankers' bank," in fact, is the largest banker in America to regional and community banks. We bank approximately 530 of America's 5,200 regional and community banks. In 2018, we made loans to them or raised capital for them totaling $4 billion. In addition, we process payments for them, we finance some of their mortgage activities, we advise them on acquisitions, and we buy and sell securities for them. We also provide them with interest rate swaps and foreign exchange both for themselves – to help them hedge some of their exposures - and for their clients. Our veteran-focused efforts are centered on facilitating success in veterans' post- service lives primarily through employ- ment and retention. In 2011, JPMorgan Chase and 10 other companies launched the 100,000 Jobs Mission, setting a goal of collectively hiring 100,000 veterans. The initiative has resulted in the hiring of more than 500,000 veterans by over 200 member companies of the Veteran Jobs Mission, with the ultimate goal of employing 1 million veterans. • Over the past five years, we have developed and refined a model that may be a blue- print for urban revitalization and inclusive growth. Our head of Corporate Responsi- bility describes our significant measures in more detail in his letter, but I highlight a few examples here, including the sidebar on page 20 that describes our focused effort to support black advancement in a number of the communities we serve: Detroit exemplifies the challenges many cities wrestle with, as well as the strategies for solving them. Since 2014, JPMorgan Chase has been combining its philanthropy and business expertise to address some of Detroit's biggest economic hurdles, ranging from catalyzing development, building infrastructure and affordable housing, and boosting small business growth to revitalizing education and preparing Detroiters with the skills to secure well-paying jobs. We are deeply proud of our $150 million commitment and the impact we have made to date - the city has been the proving ground for our model for driving inclusive growth, which has made a real difference in Detroit's comeback and the lives of its citizens. Over the past five years, we have taken lessons learned and applied them to other cities facing similar challenges. The Entrepreneurs of Color Fund (EOCF) is another example of how we are turning our insights into action. In 2015, JPMorgan Chase helped launch the Entrepreneurs of Color Fund in Detroit to provide under- served entrepreneurs with access to capital and assistance needed to grow and thrive. From 2015 to 2018, the fund made or approved loans totaling $6.6 million to 79 minority small businesses, resulting in over 830 new or preserved jobs. Since then, the Detroit fund has more than tripled in size to over $22 million. Building on the success of Detroit's EOCF, we expanded this model to San Francisco, the South Bronx, the Greater Washington region and Chicago, where it is also making a real impact. In total, these funds are now approximately $40 million and growing. 19 MELLODY HOBSON JAMIE DIMON Removed minimum payments on credit cards, reducing cash payments and limiting the impact on customer credit reports. ADVANCING BLACK PATHWAYS: from an op-ed that originally ran on CNN Business For all the positive economic trends in America, the racial wealth gap continues to prevent growth from benefiting everyone. While this is not a new crisis, it is one we must urgently address so that economic opportunity is equally extended to black Americans. Racism, intolerance, and poverty strangle economic opportunity. The racial wealth gap is stark: For single black Americans, the median wealth is $200 to $300, compared to $15,000 to $28,000 for single white Americans. This divide undermines financial stability for many black Americans. Closing the racial wealth gap is good for Americans, and it makes good business sense. We know employees from diverse backgrounds offering different perspectives drive better corporate outcomes. A recent study showed that businesses with diverse leadership generate 19% more revenue than non-diverse companies. Diversity can also reduce turnover. Nearly seven in 10 millennials reported they would continue to work at a company for five or more years if it is diverse. As leaders in business as well as the broader community, we know we have a responsibility to society. Not to mention, as financial services executives, we can help to foster widespread prosperity. To this end, we have both worked to empower black Americans to achieve personal and professional success. For example, After School Matters, a nonprofit founded in 2000, provides enrich- ment programs to thousands of inner-city high school students in Chicago. Meanwhile, JPMorgan Chase's Fellowship Initiative, founded in 2010, offers hands-on college access and academic support to young men of color in Los Angeles, New York, Chicago and Dallas. The scale and success of these efforts are impressive - but not enough. There is much more work to be done. - Recently, we announced Advancing Black Pathways - a new program at JPMorgan Chase that seeks to build on existing efforts to bridge the racial wealth divide and ultimately help black families build wealth. We urge more businesses to join us as we attempt to close this divide. Our current initiative, Advancing Black Leaders, seeks to hire and promote more black senior executives and junior-level employees at JPMorgan Chase. We know investing in our employees is key to our company's future. In addition to recruiting more African- American leaders, we also need to focus on retaining them. Since 2016, the firm has increased the number of black managing directors by 41% and black executive directors by 53%. A good start - but just the beginning. Mellody Hobson and Jamie Dimon: Black Americans are still worse off financially. Businesses can help. In addition, in 2018, donated more than $4 million to emergency assistance agencies around the world, which included imme- diate help following the earthquake and tsunami in Indonesia, wildfires in Greece, and devastating floods and landslides in western Japan. Businesses of every size have an important role to play in expanding opportunity. By working together, we can give people 21 We provide comprehensive retirement benefits, including a competitive 401(k) plan and dollar-for-dollar match on 5% of pay. For 2018, the 401(k) plan match, totaling approximately $482 million, enhanced the retirement savings of 135,000 employees. We recognize that many employees who earn under $60,000 a year often do not invest in a 401(k) plan because they cannot afford the lost cash flow and, therefore, do not receive the match. For these employees, we make a discre- tionary $750 Special Award to them. This provided 56,000 U.S. employees with $40 million in additional retirement funds and this money is granted whether or not they make their own contribution to a 401(k) plan. Health benefits and wellness programs We offer a comprehensive health benefits package in the United States, including a medical plan that covers over 296,000 individuals (138,000 employees, 106,000 children and 52,000 spouses/domestic partners). In 2018, we covered $1.3 billion in medical costs (net of employee payroll contributions). We care very much about our employees' health. We subsidize the health benefit costs of lower wage earners up to 90% of the total cost- for higher paid employees, we subsidize approximately 60%. In addition, recognizing the hardship that deductibles cause for lower paid employees, effective January 1, 2018, we lowered the deductible in the medical plan by $750 for employees earning less than $60,000. For these employees, if they do their wellness screenings, their effective deductible could be zero. Enrolled employees and spouses/ domestic partners earned collectively about $100 million toward their Medical Reimbursement Accounts in 2018, funded by JPMorgan Chase, for completing well- ness activities. Outside the United States, we provide medical coverage to 80,000 employees and their families under local medical insurance plans. 62% of employees around the globe have access to our 54 on-site Health & Wellness Centers, which are staffed with doctors, nurses, nurse practitioners and other health professionals. These centers are extensively visited - in excess of 600,000 encounters a year. And over 100 visits were potentially life-saving interventions (involving, for example, urgent cardiac or respiratory issues). • • We extensively invest in employee bene- fits and training opportunities so that our workers can continue to increase their skills and advance their career. Our total direct investment in training and devel- opment is approximately $250 million a year. What's more important and hard to measure is the on-the-job training that just about every employee gets from their manager - education that leads to deep knowledge and promotion opportunities (and, unfortunately, lots of recruiting from our competitors). In 2018, we delivered 9 million hours of training to our employees worldwide, augmented by several new digital learning innovations. Since inception of the program in 2015, 26,500 managers (approximately 60% of all managers) have attended one or more Leadership Edge programs. These offer critical training in leadership and manage- ment. While this initiative is costly, we are starting to see results in terms of reduced attrition, higher satisfaction from employees and better management. Volunteer and Employee Engagement Paid Time Off policy Effective January 1, 2019, we implemented a new Volunteer and Employee Engage- ment Paid Time Off policy, which provides up to eight hours of paid time off each calendar year for volunteer and other firm-sponsored activities. 23 I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES • The new policy increases opportunities for employees to participate in volunteer activ- ities and give back to our communities. Over the past five years, contributed more than $22 million to support immediate and long-term recovery from disasters. Parental Leave policy In 2017, we increased paid parental leave for the primary caregiver to 16 weeks, up from 12 weeks, for eligible employees in the United States. In 2018, we extended the leave for non-primary parental care- givers to six weeks of paid time off (up from two weeks). - • Training • 2 I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES 5. We take care of our employees. Our employees are fundamental to the vibrancy and success of our company. At the end of the day, everything we do – from operations and technology to service and reputation is completely based upon the abilities and character of our employees. • - We have more than 256,000 employees globally, with over 170,000 in the United States. Our commitment to creating an inclusive organization is not only about doing the right thing; it's about doing what makes our company stronger. In 2016, we introduced Advancing Black Leaders, an expanded diversity strategy focused on increased hiring, retention and development of talent from within the black community. We magnified that effort in 2019 with our Advancing Black Pathways initiative (which is outlined in the sidebar on page 20). Now, in the United States, 50% of our firm's workforce is ethnically diverse. That said, we know we have work to do to increase the repre- sentation of ethnically diverse employees at senior levels of the company. On gender diversity, women represent 30% of our firm's senior leadership glob- ally. These are women who run major businesses and functions - several units on their own would be among Fortune 1000 companies. Investing in the advance- ment of women is a key focus for our company, and we have established a global firmwide initiative called Women on the Move that empowers female employees, clients and consumers to build their career, grow their businesses and improve their financial health. . To encourage diversity and inclusion in the workplace, we have 10 Busi- ness Resource Groups (BRG) across the company to connect approximately 100,000 participating employees around common interests, as well as foster networking and camaraderie. Groups are defined by shared affinities, including race and cultural heritage, generation, gender, sexual orientation, disability and military status. For example, some of our largest BRGs are Adelante for Hispanic and Latino employees, Access Ability for employees who have a disability, ASPIRE for Asian and Pacific Islander employees, NextGen for early career professionals, PRIDE for our LGBT+ employees, BOLD for black employees and Women on the Move, our largest group, which has more than 30,000 members globally. Inclusion and diversity We have been raising wages for our 22,000 employees at the lower end of the pay range. For those earning between $12 and $16.50 an hour in the United States, we have been increasing hourly wages to between $15 and $18, depending on the local cost of living. For employees making $40,000 a year or less in the United States, our average pay increases are around $4,800. This is the right thing to do, and we now offer well above the average hourly wage for most markets. Remember, these jobs are often the first rung on the ladder, and many of these employees soon move on to higher paying positions. These increases are on top of the firm's comprehensive benefits package, with an average value of $12,000 for employees in the lower wage tier. 22 22 I. JPMORGAN CHASE PRINCIPLES AND STRATEGIES 401(k) Retirement Wages • • $ (1,521) JPMorgan Chase & Co./2018 Form 10-K (e) The pre-tax amount is reported in other expense in the Consolidated statements of income. (d) The pre-tax amounts are predominantly recorded in noninterest revenue, net interest income and compensation expense in the Consolidated statements of income. 2017 $ (1,476) $ 1,971 $ (915) $ 1,056 $ (2,451) $ 930 (a) The pre-tax amount is reported in investment securities gains/(losses) in the Consolidated statements of income. (b) Reclassifications of pre-tax realized gains/(losses) on translation adjustments and related hedges are reported in other income/expense in the Consolidated statements of income. During the year ended December 31, 2018, the Firm reclassified a net pre-tax loss of $168 million to other expense related to the liquidation of certain legal entities, $17 million related to net investment hedge losses and $151 million related to cumulative translation adjustments. During the year ended December 31, 2017, the Firm reclassified a net pre-tax loss of $25 million to other expense related to the liquidation of a legal entity, $50 million related to net investment hedge gains and $75 million related to cumulative translation adjustments. (321) $ 1,043 $ (303) $ 111 $ (192) $ (529) $ 285 263 (c) Represents changes in fair value of cross-currency swaps attributable to changes in cross-currency basis spreads, which are excluded from the assessment of hedge effectiveness and recorded in other comprehensive income. The initial cost of cross-currency basis spreads is recognized in earnings as part of the accrual of interest on the cross-currency swap. Notes to consolidated financial statements Increase/(decrease) in tax rate resulting from: JPMorgan Chase and its eligible subsidiaries file a consolidated U.S. federal income tax return. JPMorgan Chase uses the asset and liability method to provide income taxes on all transactions recorded in the Consolidated Financial Statements. This method requires that income taxes reflect the expected future tax consequences of temporary differences between the carrying amounts of assets or liabilities for book and tax purposes. Accordingly, a deferred tax asset or liability for each temporary difference is determined based on the tax rates that the Firm expects to be in effect when the underlying items of income and expense are realized. JPMorgan Chase's expense for income taxes includes the current and deferred portions of that expense. A valuation allowance is established to reduce deferred tax assets to the amount the Firm expects to realize. Due to the inherent complexities arising from the nature of the Firm's businesses, and from conducting business and being taxed in a substantial number of jurisdictions, significant judgments and estimates are required to be made. Agreement of tax liabilities between JPMorgan Chase and the many tax jurisdictions in which the Firm files tax returns may not be finalized for several years. Thus, the Firm's final tax-related assets and liabilities may ultimately be different from those currently reported. Effective tax rate and expense A reconciliation of the applicable statutory U.S. federal income tax rate to the effective tax rate for each of the years ended December 31, 2018, 2017 and 2016, is presented in the following table. Effective tax rate Year ended December 31, Statutory U.S. federal tax rate 2018 U.S. state and local income $ (1,761) $ Note 24 - Income taxes $ (330) 34 DVA on fair value option elected liabilities, net change: $ 1,364 $ Total other comprehensive income/(loss) (1) 2016 3 Foreign exchange and other (9) 25 (54) 12 (42) 77 199 (25) Net change (450) 77 (373) 964 (226) 738 (64) 36 (28) 52 21.0% 2018 35.0% 31.9% 28.4% Impact of the TCJA 2018 The Firm's effective tax rate decreased in 2018 due to the TCJA, including the reduction in the U.S. federal statutory income tax rate as well as a $302 million net tax benefit recorded in 2018 resulting from changes in the estimates related to the remeasurement of certain deferred taxes and the deemed repatriation tax on non-U.S. earnings. The change in estimate was recorded under SEC Staff Accounting Bulletin No. 118 (“SAB 118") and the accounting under SAB 118 is complete. 2017 The Firm's effective tax rate increased in 2017 driven by a $1.9 billion income tax expense representing the estimated impact of the enactment of the TCJA. The $1.9 billion tax expense was predominantly driven by a deemed repatriation of the Firm's unremitted non-U.S. earnings and adjustments to the value of certain tax-oriented investments partially offset by a benefit from the revaluation of the Firm's net deferred tax liability. The deemed repatriation of the Firm's unremitted non-U.S. earnings is based on the post-1986 earnings and profits of each controlled foreign corporation. The calculation resulted in an estimated income tax expense of $3.7 billion. Furthermore, accounting for income taxes requires the remeasurement of certain deferred tax assets and liabilities based on the rates at which they are expected to reverse in the future. The Firm remeasured its deferred tax asset and liability balances in the fourth quarter of 2017 to the new statutory U.S. federal income tax rate of 21% as well as any federal benefit associated with state and local deferred income taxes. The remeasurement resulted in an estimated income tax benefit of $2.1 billion. Adjustments were also recorded in 2017 to income tax expense for certain tax-oriented investments. These adjustments were driven by changes to affordable housing proportional amortization resulting from the reduction of the federal income tax rate under the TCJA. SAB 118 did not apply to these adjustments. (a) Predominantly includes earnings of U.K. subsidiaries that were deemed to be reinvested indefinitely through December 31, 2017. 264 JPMorgan Chase & Co./2018 Form 10-K The components of income tax expense/(benefit) included in the Consolidated statements of income were as follows for each of the years ended December 31, 2018, 2017, and 2016. Income tax expense/(benefit) Year ended December 31, Non-U.S. 2017 2016 (in millions) Current income tax expense/(benefit) 4 20.3% Effective tax rate (0.3) (0.1) (1.7) (a) taxes, net of U.S. federal income tax benefit 4.0 2.2 2.4 Tax-exempt income (1.5) (3.3) (3.1) 35.0% Non-U.S. subsidiary earnings (3.1) (a) Business tax credits (3.5) (4.2) (3.9) Impact of the TCJA 5.4 Other, net 0.4 0.6 1 (138) 2 Net unrealized gains/(losses) arising during the period (245) 58 (187) 147 (55) 92 (450) 168 (282) Cash flow hedges: Reclassification adjustment for realized (gains)/losses included in net income(d) 4 (14) 134 (50) 84 360 (134) 226 Net change (263) (18) 62 ΝΑ ΝΑ 942 (1,294) 476 (818) 262 (102) 160 158 U.S. federal 20 ΝΑ 19 (306) 1 (3) (2) (140) 33 (107) ΝΑ ΝΑ NA (325) (1) (201) (105) 160 257 (97) 160 Amortization of prior service cost/(credit) (23) 6 (17) (36) 13 (90) (23) 14 (22) Curtailment (gain)/loss 21 (5) 16 Settlement (gain)/loss 2 - 2 (36) 281 250 (24) 176 (90) 34 (56) Defined benefit pension and OPEB plans: Prior service credit/(cost) arising during the period (29) 7 (22) Net gain/(loss) arising during the period 79 (558) (456) 802 (160) 642 (366) 145 (221) Reclassification adjustments included in net income(e): Amortization of net loss 103 102 2,077 2,757 3,483 1,760 (56) -- (51) Decreases related to a lapse of applicable statute of limitations Balance at December 31, $ 4,861 $ 4,747 $ 3,450 After-tax interest expense/(benefit) and penalties related to income tax liabilities recognized in income tax expense were $192 million, $102 million and $86 million in 2018, 2017 and 2016, respectively. At December 31, 2018 and 2017, in addition to the liability for unrecognized tax benefits, the Firm had accrued $887 million and $639 million, respectively, for income tax- related interest and penalties. 266 JPMorgan Chase & Co./2018 Form 10-K Tax examination status JPMorgan Chase is continually under examination by the Internal Revenue Service, by taxing authorities throughout the world, and by many state and local jurisdictions throughout the U.S. The following table summarizes the status of significant income tax examinations of JPMorgan Chase and its consolidated subsidiaries as of December 31, 2018. December 31, 2018 JPMorgan Chase - U.S. Periods under examination 2006-2010 Status Field examination of amended returns JPMorgan Chase – U.S. 2011-2013 Field Examination JPMorgan Chase - U.S. (334) (266) (785) (350) The valuation allowance at December 31, 2018, was due to the state and local capital loss carryforwards and certain non-U.S. deferred tax assets, including NOL carryforwards. Unrecognized tax benefits At December 31, 2018, 2017 and 2016, JPMorgan Chase's unrecognized tax benefits, excluding related interest expense and penalties, were $4.9 billion, $4.7 billion and $3.5 billion, respectively, of which $3.8 billion, $3.5 billion and $2.6 billion, respectively, if recognized, would reduce the annual effective tax rate. Included in the amount of unrecognized tax benefits are certain items that would not affect the effective tax rate if they were recognized in the Consolidated statements of income. These unrecognized items include the tax effect of certain temporary differences, the portion of gross state and local unrecognized tax benefits that would be offset by the benefit from associated U.S. federal income tax deductions, and the portion of gross non-U.S. unrecognized tax benefits that would have offsets in other jurisdictions. JPMorgan Chase is presently under audit by a number of taxing authorities, most notably by the Internal Revenue Service as summarized in the Tax examination status table below. As JPMorgan Chase is presently under audit by a number of taxing authorities, it is reasonably possible that over the next 12 months the resolution of these examinations may increase or decrease the gross balance of unrecognized tax benefits by as much as $0.9 billion. Upon settlement of an audit, the change in the unrecognized tax benefit would result from payment or income statement recognition. The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits for the years ended December 31, 2018, 2017 and 2016. Year ended December 31, (in millions) Balance at January 1, Increases based on tax positions related to the current period 2018 $ 4,747 2017 $ 3,450 2014-2016 2016 980 1,355 262 Increases based on tax positions related to prior periods 649 626 583 Decreases based on tax positions related to prior periods Decreases related to cash settlements with taxing authorities (1,249) $ 3,497 Field Examination JPMorgan Chase - New York State 2012-2014 $ 2018 2017 22.1 $ 25.7 14.6 16.8 4.1 40.8 $ 3.3 45.8 (a) Comprises $39.6 billion and $44.8 billion in deposits with banks, and $1.2 billion and $1.0 billion in cash and due from banks on the Consolidated balance sheets as of December 31, 2018 and 2017, respectively. Total restricted cash (a) Also, as of December 31, 2018 and 2017, the Firm had the following other restricted assets: • Cash and securities pledged with clearing organizations for the benefit of customers of $20.6 billion and $18.0 billion, respectively. Securities with a fair value of $9.7 billion and $3.5 billion, respectively, were also restricted in relation to customer activity. Intercompany funds transfers Restrictions imposed by U.S. federal law prohibit JPMorgan Chase & Co. ("Parent Company”) and certain of its affiliates from borrowing from banking subsidiaries unless the loans are secured in specified amounts. Such secured loans provided by any banking subsidiary to the Parent Company or to any particular affiliate, together with certain other transactions with such affiliate (collectively referred to as "covered transactions"), are generally limited to 10% of the banking subsidiary's total capital, as determined by the risk- based capital guidelines; the aggregate amount of covered transactions between any banking subsidiary and all of its affiliates is limited to 20% of the banking subsidiary's total capital. The Parent Company's two principal subsidiaries are JPMorgan Chase Bank, N.A. and JPMorgan Chase Holdings LLC, an intermediate holding company (the "IHC"). The IHC holds the stock of substantially all of JPMorgan Chase's subsidiaries other than JPMorgan Chase Bank, N.A. and its subsidiaries. The IHC also owns other assets and intercompany indebtedness owing to the holding company. The Parent Company is obligated to contribute to the IHC substantially all the net proceeds received from securities issuances (including issuances of senior and subordinated debt securities and of preferred and common stock). The principal sources of income and funding for the Parent Company are dividends from JPMorgan Chase Bank, N.A. and dividends and extensions of credit from the IHC. In addition to dividend restrictions set forth in statutes and regulations, the Federal Reserve, the OCC and the FDIC have authority under the Financial Institutions Supervisory Act to prohibit or to limit the payment of dividends by the banking organizations they supervise, including the Parent Company and its subsidiaries that are banks or bank holding companies, if, in the banking regulator's opinion, payment of a dividend would constitute an unsafe or unsound practice in light of the financial condition of the banking organization. The IHC is prohibited from paying dividends or extending credit to the Parent Company if certain capital or liquidity "thresholds" are breached or if limits are otherwise imposed by the Parent Company's management or Board of Directors. At January 1, 2019, the Parent Company's banking subsidiaries could pay, in the aggregate, approximately $10 billion in dividends to their respective bank holding companies without the prior approval of their relevant banking regulators. The capacity to pay dividends in 2019 will be supplemented by the banking subsidiaries' earnings during the year. • JPMorgan Chase has recorded deferred tax assets of $163 million at December 31, 2018, in connection with U.S. federal and non-U.S. net operating loss ("NOL") carryforwards and state and local capital loss carryforwards. At December 31, 2018, total U.S. federal NOL carryforwards were approximately $423 million, non- U.S. NOL carryforwards were approximately $120 million and state and local capital loss carryforwards were $1.3 billion. If not utilized, the U.S. federal NOL carryforwards will expire between 2022 and 2036 and the state and local capital loss carryforwards will expire between 2020 and 2022. Certain non-U.S. NOL carryforwards will expire between 2028 and 2034 whereas others have an unlimited carryforward period. banks and held for other general purposes securities and futures brokerage customers Field Examination JPMorgan Chase - New York City 2012-2014 Field Examination JPMorgan Chase - California 2011-2012 Field Examination JPMorgan Chase - U.K. 2006 - 2016 Field examination of certain select entities Cash reserves at non-U.S. central JPMorgan Chase & Co./2018 Form 10-K Notes to consolidated financial statements Note 25 - Restricted cash, other restricted assets and intercompany funds transfers Restricted cash and other restricted assets Certain of the Firm's cash and other assets are restricted as to withdrawal or usage. These restrictions are imposed by various regulatory authorities based on the particular activities of the Firm's subsidiaries. The business of JPMorgan Chase Bank, N.A. is subject to examination and regulation by the OCC. The Bank is a member of the U.S. Federal Reserve System, and its deposits in the U.S. are insured by the FDIC, subject to applicable limits. The Federal Reserve requires depository institutions to maintain cash reserves with a Federal Reserve Bank. The average required amount of reserve balances is deposited by the Firm's bank subsidiaries. In addition, the Firm is required to maintain cash reserves at certain non-US central banks. The Firm is also subject to rules and regulations established by other U.S. and non U.S. regulators. As part of its compliance with the respective regulatory requirements, the Firm's broker-dealers (principally J.P. Morgan Securities LLC in the U.S and J.P. Morgan Securities plc in the U.K.) are subject to certain restrictions on cash and other assets. Upon the adoption of the restricted cash guidance in the first quarter of 2018, restricted and unrestricted cash are reported together on the Consolidated balance sheets and Consolidated statements of cash flows. The following table presents the components of the Firm's restricted cash: December 31, (in billions) Cash reserves - Federal Reserve Banks $ Segregated for the benefit of 267 200 3,502 3,713 - 4,651 $ 8,290 $ 11,459 $ 9,803 Total income tax expense includes $54 million, $252 million and $55 million of tax benefits recorded in 2018, 2017, and 2016, respectively, as a result of tax audit resolutions. Tax effect of items recorded in stockholders' equity The preceding table does not reflect the tax effect of certain items that are recorded each period directly in stockholders' equity. The tax effect of all items recorded directly to stockholders' equity resulted in an increase of $172 million in 2018, a decrease of $915 million in 2017, and an increase of $925 million in 2016. Results from Non-U.S. earnings The following table presents the U.S. and non-U.S. components of income before income tax expense for the years ended December 31, 2018, 2017 and 2016. Prior to December 31, 2017, U.S. federal income taxes had not been provided on the undistributed earnings of certain non-U.S. subsidiaries, to the extent that such earnings had been reinvested abroad for an indefinite period of time. The Firm is no longer maintaining the indefinite reinvestment assertion on the undistributed earnings of those non-U.S. subsidiaries in light of the enactment of the TCJA. The U.S. federal and state and local income taxes associated with the undistributed and previously untaxed earnings of those non-U.S. subsidiaries was included in the deemed repatriation charge recorded as of December 31, 2017. Affordable housing tax credits The Firm recognized $1.5 billion, $1.7 billion and $1.7 billion of tax credits and other tax benefits associated with investments in affordable housing projects within income tax expense for the years 2018, 2017 and 2016, respectively. The amount of amortization of such investments reported in income tax expense was $1.2 billion, $1.7 billion and $1.2 billion, respectively. The carrying value of these investments, which are reported in other assets on the Firm's Consolidated balance sheets, was $7.9 billion and $7.8 billion at December 31, 2018 and 2017, respectively. The amount of commitments related to these investments, which are reported in accounts payable and other liabilities on the Firm's Consolidated balance sheets, was $2.3 billion and $2.4 billion at December 31, 2018 and 2017, respectively. Year ended December 31, 2,312 (in millions) Non-U.S.(a) 2018 2017 2016 $33,052 $27,103 7,712 8,797 $ 26,651 7,885 $34,536 Income before income tax expense $ 40,764 $ 35,900 (a) For purposes of this table, non-U.S. income is defined as income generated from operations located outside the U.S. JPMorgan Chase & Co./2018 Form 10-K U.S. 265 1,721 Total deferred income tax expense/(benefit) U.S. state and local 1,638 1,029 904 Total current income tax expense/ (benefit) 6,569 9,147 5,152 Deferred income tax expense/(benefit) Total income tax expense U.S. federal 2,174 4,364 Non-U.S. (93) (144) (73) U.S. state and local 455 282 360 1,359 $ 2,854 $ 5,718 $ 2,488 2,400 Notes to consolidated financial statements Deferred income tax expense/(benefit) results from differences between assets and liabilities measured for financial reporting purposes versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. If a deferred tax asset is determined to be unrealizable, a valuation allowance is established. The significant components of deferred tax assets and liabilities are reflected in the following table as of December 31, 2018 and 2017. 8,111 Deferred tax assets, net of valuation allowance Deferred tax liabilities Depreciation and amortization $ 2,533 $ 2,299 Mortgage servicing rights, net of hedges 2,586 7,966 $ Leasing transactions (294) Non-U.S. operations Other, net Gross deferred tax liabilities 13,551 12,241 Net deferred tax (liabilities)/assets $ (5,585) $ (4,130) 4,719 Deferred taxes (46) Valuation allowance December 31, (in millions) 2018 2017 327 Deferred tax assets Allowance for loan losses $ 3,433 $ Employee benefits (89) 1,129 2,701 3,395 688 3,528 Non-U.S. operations 629 Tax attribute carryforwards 163 219 Gross deferred tax assets 8,055 8,157 Accrued expenses and other 1,236 (119) 99 265.00 231.25 (c) Total preferred stock 2,606,750 2,606,750 $26,068 $26,068 (a) Represented by depositary shares. (b) Dividends on fixed-rate preferred stock are payable quarterly. Dividends on fixed-to-floating-rate preferred stock are payable semiannually while at a fixed rate, and payable quarterly after converting to a floating rate. (c) Dividend per share is prorated based on the number of days outstanding for the period. (d) The dividend rate for Series I preferred stock became floating and payable quarterly starting on April 30, 2018; prior to which the dividend rate was fixed at 7.90% or $395.00 per share payable semi annually. The Firm declared a dividend of $147.34, $148.45 and $153.09 per share on outstanding Series I preferred stock on June 15, 2018, September 14, 2018 and December 14, 2018, respectively. Each series of preferred stock has a liquidation value and redemption price per share of $10,000, plus accrued but unpaid dividends. On January 24, 2019, the Firm issued $1.85 billion of 6.00% non-cumulative preferred stock, Series EE, and on January 30, 2019, the Firm announced that it will redeem all $925 million of its outstanding 6.70% non-cumulative preferred stock, Series T, on March 1, 2019. On September 21, 2018, the Firm issued $1.7 billion of 5.75% non- cumulative preferred stock, Series DD. On October 30, 2018, the Firm redeemed $1.7 billion of its fixed-to-floating rate non-cumulative perpetual preferred stock, Series I. On October 20, 2017, the Firm issued $1.3 billion of fixed- to-floating rate non-cumulative preferred stock, Series CC, with an initial dividend rate of 4.625%. On December 1, 2017, the Firm redeemed all $1.3 billion of its outstanding 5.50% non-cumulative preferred stock, Series O. Quarterly dividend per share for Series O was $137.50 for the years ended December 31, 2017 and 2016. Redemption rights Each series of the Firm's preferred stock may be redeemed on any dividend payment date on or after the earliest redemption date for that series. All outstanding preferred stock series except Series I may also be redeemed following a "capital treatment event," as described in the terms of each series. Any redemption of the Firm's preferred stock is subject to non-objection from the Board of Governors of the Federal Reserve System (the "Federal Reserve"). JPMorgan Chase & Co./2018 Form 10-K 259 Notes to consolidated financial statements Note 21 Common stock At December 31, 2018 and 2017, JPMorgan Chase was authorized to issue 9.0 billion shares of common stock with a par value of $1 per share. Common shares issued (newly issued or reissuance from treasury) by JPMorgan Chase during the years ended December 31, 2018, 2017 and 2016 were as follows. LIBOR + 3.80 LIBOR + 2.58 305.00 LIBOR + 3.33 250.00 250,000 Series X 160,000 160,000 Series Z 200,000 200,000 Series CC 125,750 125,750 The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2018, 2017 and 2016. There were no Warrants repurchased during the years ended December 31, 2018, 2017 and 2016. 2,500 2,500 1,600 1,600 2,000 2,000 1,258 1,258 5.150 5/1/2023 5/1/2023 6.000 8/1/2023 8/1/2023 6.750 2/1/2024 2/1/2024 6.125 4/30/2024 4/30/2024 5.000 7/1/2019 7/1/2019 6.100 10/1/2024 10/1/2024 5.300 5/1/2020 5/1/2020 4.625 11/1/2022 11/1/2022 LIBOR + 3.25 257.50 LIBOR + 3.30 300.00 LIBOR + 3.78 337.50 LIBOR + 3.33 306.25 LIBOR + 3.32 4/23/2013 7/29/2013 1/22/2014 3/10/2014 6/9/2014 9/23/2014 4/21/2015 10/20/2017 Year ended December 31, (in millions) Total number of shares of common stock repurchased 2018 2017 5.4 Employee stock purchase plans 0.9 0.8 Total reissuance 32.0 30.7 26.0 11.1 1.0 38.1 Total treasury - balance at December 31 9.4 (829.1) 3,275.8 (679.6) (543.7) 3,425.3 3,561.2 There were no warrants to purchase shares of common stock ("Warrants") outstanding at December 31, 2018, as any Warrants that were not exercised on or before October 29, 2018, have expired. At December 31, 2017, and 2016, respectively, the Firm had 15.0 million and 24.9 million Warrants outstanding. On June 28, 2018, in conjunction with the Federal Reserve's release of its 2018 CCAR results, the Firm's Board of Directors authorized a $20.7 billion common equity repurchase program. As of December 31, 2018, $10.4 billion of authorized repurchase capacity remained under the program. This authorization includes shares repurchased to offset issuances under the Firm's share- based compensation plans. The Firm from time to time enters into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it would not otherwise be repurchasing common equity - for example, during internal trading “blackout periods." All purchases under a Rule 10b5-1 plan must be made according to a predefined plan established when the Firm is not aware of material nonpublic information. For additional information regarding repurchases of the Firm's equity securities, refer to Part II, Item 5: Market for registrant's common equity, related stockholder matters and issuer purchases of equity securities, on page 30. As of December 31, 2018, approximately 85 million shares of common stock were reserved for issuance under various employee incentive, compensation, option and stock purchase plans, and directors' compensation plans. 260 JPMorgan Chase & Co./2018 Form 10-K Note 22 - Earnings per share Basic earnings per share ("EPS") is calculated using the two-class method. Dilutive EPS is calculated under both the two-class and treasury stock methods, and the more dilutive amount is reported. Under the two-class method, all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities based on their respective rights to receive dividends. JPMorgan Chase grants RSUs under its share-based compensation programs, which entitle recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock; these unvested awards meet the definition of participating securities. Accordingly, these RSUs are treated as a separate class of securities in computing basic EPS, and are not included as incremental shares in computing dilutive EPS; refer to Note 9 for additional information. For each of the periods presented diluted EPS calculated under the two-class method was more dilutive. The following table presents the calculation of basic and diluted EPS for the years ended December 31, 2018, 2017 and 2016. Outstanding at December 31 250,000 Warrant exercise 21.7 2016 181.5 166.6 140.4 $19,983 $15,410 $ 9,082 Year ended December 31, (in millions) 2018 2017 2016 24.5 Total issued - balance at January 1 4,104.9 Treasury - balance at January 1 (679.6) Repurchase (181.5) 4,104.9 4,104.9 (543.7) (441.4) (166.6) (140.4) Reissuance: Employee benefits and compensation plans Aggregate purchase price of common stock repurchases Series V 1,000 1,000 100,000 $ 900 $ 900 Series T 92,500 92,500 925 925 Series W 88,000 90,000 88,000 143,000 143,000 Series AA 142,500 142,500 Series BB 115,000 115,000 Series DD 169,625 Series Y 2/5/2013 1/30/2014 880 880 6/23/2014 1,430 1,430 2/12/2015 1,425 1,425 6/4/2015 1,150 1,150 7/29/2015 1,696 9/21/2018 90,000 Fixed-rate: Note 20 Preferred stock At December 31, 2018 and 2017, JPMorgan Chase was authorized to issue 200 million shares of preferred stock, in one or more series, with a par value of $1 per share. In the event of a liquidation or dissolution of the Firm, JPMorgan Chase's preferred stock then outstanding takes precedence over the Firm's common stock with respect to the payment of dividends and the distribution of assets. The following is a summary of JPMorgan Chase's non-cumulative preferred stock outstanding as of December 31, 2018 and 2017. Carrying value (in millions) Shares at December 31, (a) at December 31, Contractual rate Date at which dividend Floating Series P annual 2017 2018 2017 Issue date in effect at Earliest December redemption 31, 2018 date rate becomes floating rate of Dividend declared three-month LIBOR plus: per share(b) 2018 Year ended December 31, 5.450% 3/1/2018 ΝΑ Series I LIBOR + 430,375 600,000 4,304 6,000 4/23/2008 3.47% 4/30/2018 4/30/2018 LIBOR + 3.47% $395.00 (d) 147.34 148.45 (d) (d) (d) rate: 153.09 150,000 Series R 150,000 150,000 150,000 Series S 200,000 200,000 1,500 1,500 1,500 1,500 2,000 2,000 Series U 100,000 Series Q ΝΑ Fixed-to-floating- ΝΑ $136.25 6.700 6.300 6.125 6.100 6.150 9/1/2020 5.750 12/1/2023 3/1/2019 ΝΑ ΝΑ 167.50 9/1/2019 ΝΑ ΝΑ 157.50 111.81 (c) 3/1/2020 ΝΑ 153.13 9/1/2020 ΝΑ ΝΑ 152.50 ΝΑ ΝΑ 153.75 ΝΑ ΝΑ (162) (in millions, 2018 AOCI Net change 466 (1,858) (277) 20 (107) 16 (201) (414) (373) (79) 1,043 (288) (1,476) Balance at December 31, 2018 $ 1,202 $ (727) $ (161) $ (109) $ (2,308) $ effects from certain tax 115 261 $ $ 76 $ (1,521) $ (368) $ 268 Cumulative effect of 596 changes in principles:(b) Premium amortization on purchased callable debt securities Hedge accounting Reclassification of 261 (54) 169 accounting $ (1,507) (a) Effective January 1, 2016, the Firm adopted new accounting guidance related to the recognition and measurement of financial liabilities where the fair value option has been elected. This guidance requires the portion of the total change in fair value caused by changes in the Firm's own credit risk (DVA) to be presented separately in OCI; previously these amounts were recognized in net income. (93) 302 66 (24) (2,430) 572 (1,858) 1,010 (370) 42 640 (141) (1,769) 395 53 (88) (1,105) Net change Fair value hedges, net change(c). (1,078) 156 (922) 1,313 (801) 512 (261) 664 $ (470) $ (1,628) $ 611 $ (1,017) $ (2,160) $ 944 (b) Represents the adjustment to AOCI as a result of the new accounting standards adopted in the first quarter of 2018. For additional information, refer to Note 1. (c) Represents changes in fair value of cross-currency swaps attributable to changes in cross-currency basis spreads, which are excluded from the assessment of hedge effectiveness and recorded in other comprehensive income. The initial cost of cross-currency basis spreads is recognized in earnings as part of the accrual of interest on the cross currency swap. 262 JPMorgan Chase & Co./2018 Form 10-K The following table presents the pre-tax and after-tax changes in the components of OCI. Year ended December 31, (in millions) Unrealized gains/(losses) on investment securities: Net unrealized gains/(losses) arising during the period Reclassification adjustment for realized (gains)/losses included in net income(a) Net change Translation adjustments (b): Translation $ (346) $ 598 Hedges 2018 Tax effect 2017 Tax 2016 After-tax Pre-tax effect After-tax Pre-tax Tax effect After-tax $ (2,825) $ 665 Pre-tax $ 2,164 2017 December 31, 17.6 25.2 31.2 Total weighted-average diluted shares outstanding Net income per share $ 3,414.0 3,576.8 9.00 $ 6.31 $ 3,690.0 6.19 JPMorgan Chase & Co./2018 Form 10-K 3,396.4 3,551.6 3,658.8 261 Note 23 - Accumulated other comprehensive income/(loss) AOCI includes the after-tax change in unrealized gains and losses on investment securities, foreign currency translation adjustments (including the impact of related derivatives), fair value changes of excluded components on fair value hedges, cash flow hedging activities, and net loss and prior service costs/(credit) related to the Firm's defined benefit pension and OPEB plans. Accumulated Year ended December 31, (in millions) Unrealized gains/(losses) on investment securities Translation adjustments, net of hedges Fair value hedges (c) Cash flow hedges Defined benefit pension and OPEB plans Notes to consolidated financial statements DVA on fair value option elected liabilities $ 30,709 $ 22,567 $ 22,834 3,396.4 3,551.6 3,658.8 2017 2016 Basic earnings per share Net income Less: Preferred stock dividends Net income applicable to common equity Less: Dividends and undistributed earnings allocated to participating securities Net income applicable to common stockholders Total weighted-average basic shares outstanding Net income per share $ 9.04 $ 6.35 $ 6.24 Diluted earnings per share Total weighted-average basic shares outstanding Add: Employee stock options, SARS, warrants and unvested PSUs $ 32,474 $ 24,441 $ 24,733 1,551 1,663 1,647 30,923 22,778 23,086 214 211 252 $ 30,709 $ 22,567 $ 22,834 Net income applicable to common stockholders except per share amounts) other comprehensive income/(loss) December 31, December 31, 2016 $ 1,524 $ (164) ΝΑ $ (100) $ (2,259) $ Balance at (176) (1,175) Net change 640 (306) ΝΑ 176 738 (192) 1,056 Balance at $ Balance at 154 (1,521) 154 2015 $ 2,629 $ (162) ΝΑ $ (44) $ (2,231) $ $ (330) 192 change in accounting principle (a) Net change (1,105) ΝΑ (2) ΝΑ (56) (28) Cumulative effect of JPMorgan Chase & Co./2018 Form 10-K (0.7) $ $ 26,420 $ 2,079 $ Standby letters of credit and other financial guarantees 28,492 Other letters Investment-grade(a) of credit 2,646 Noninvestment-grade (a) 7,078 746 6,734 1,066 Total contractual amount $ Other letters of credit Standby letters of credit and other financial guarantees (in millions) (g) Certain guarantees and commitments associated with the Firm's membership in clearing houses previously disclosed in "other guarantees and commitments" are now disclosed in "Exchange and clearing house guarantees and commitments". Prior period amounts have been revised to conform with the current period presentation. (h) At December 31, 2018 and 2017, primarily includes letters of credit hedged by derivative transactions and managed on a market risk basis, and unfunded commitments related to institutional lending. Additionally, includes unfunded commitments predominantly related to certain tax-oriented equity investments. (i) For lending-related products, the carrying value represents the allowance for lending-related commitments and the guarantee liability; for derivative- related products, the carrying value represents the fair value. 272 JPMorgan Chase & Co./2018 Form 10-K Other unfunded commitments to extend credit Other unfunded commitments to extend credit generally consist of commitments for working capital and general corporate purposes, extensions of credit to support commercial paper facilities and bond financings in the event that those obligations cannot be remarketed to new investors, as well as committed liquidity facilities to clearing organizations. The Firm also issues commitments under multipurpose facilities which could be drawn upon in several forms, including the issuance of a standby letter of credit. The Firm acts as a settlement and custody bank in the U.S. tri-party repurchase transaction market. In its role as settlement and custody bank, the Firm in part is exposed to the intra-day credit risk of its cash borrower clients, usually broker-dealers. This exposure arises under secured clearance advance facilities that the Firm extended to its clients (i.e. cash borrowers); these facilities contractually limit the Firm's intra-day credit risk to the facility amount and must be repaid by the end of the day. As of December 31, 2017, the secured clearance advance facility maximum outstanding commitment amount was $1.5 billion. As of December 31, 2018 the Firm no longer offers such arrangements to its clients. Guarantees U.S. GAAP requires that a guarantor recognize, at the inception of a guarantee, a liability in an amount equal to the fair value of the obligation undertaken in issuing the guarantee. U.S. GAAP defines a guarantee as a contract that contingently requires the guarantor to pay a guaranteed party based upon: (a) changes in an underlying asset, liability or equity security of the guaranteed party; or (b) a third party's failure to perform under a specified agreement. The Firm considers the following off-balance sheet arrangements to be guarantees under U.S. GAAP: standby letters of credit and other financial guarantees, securities lending indemnifications, certain indemnification agreements included within third-party contractual arrangements, certain derivative contracts and the guarantees under the sponsored member repo program. As required by U.S. GAAP, the Firm initially records guarantees at the inception date fair value of the obligation assumed (e.g., the amount of consideration received or the net present value of the premium receivable). For certain types of guarantees, the Firm records this fair value amount in other liabilities with an offsetting entry recorded in cash (for premiums received), or other assets (for premiums receivable). Any premium receivable recorded in other assets is reduced as cash is received under the contract, and the fair value of the liability recorded at inception is amortized into income as lending and deposit-related fees over the life of the guarantee contract. For indemnifications provided in sales agreements, a portion of the sale proceeds is allocated to the guarantee, which adjusts the gain or loss that would otherwise result from the transaction. For these indemnifications, the initial liability is amortized to income as the Firm's risk is reduced (i.e., over time or when the indemnification expires). Any contingent liability that exists as a result of issuing the guarantee or indemnification is recognized when it becomes probable and reasonably estimable. The contingent portion of the liability is not recognized if the estimated amount is less than the carrying amount of the liability recognized at inception (adjusted for any amortization). The contractual amount and carrying value of guarantees and indemnifications are included in the table on page 272. For additional information on the guarantees, see below. Standby letters of credit and other financial guarantees Standby letters of credit and other financial guarantees are conditional lending commitments issued by the Firm to guarantee the performance of a client or customer to a third party under certain arrangements, such as commercial paper facilities, bond financings, acquisition financings, trade and similar transactions. The following table summarizes the contractual amount and carrying value of standby letters of credit and other financial guarantees and other letters of credit arrangements as of December 31, 2018 and 2017. Standby letters of credit, other financial guarantees and other letters of credit 2018 2017 December 31, $ (f) At December 31, 2018, includes guarantees to the Fixed Income Clearing Corporation under the sponsored member repo program and commitments and guarantees associated with the Firm's membership in certain clearing houses. At December 31, 2017 includes commitments and guarantees associated with the Firm's membership in certain clearing houses. 33,498 2,825 $ 3 $ 636 $ 3 17,400 521 $ $ 17,421 $ 878 (a) The ratings scale is based on the Firm's internal ratings which generally correspond to ratings as defined by S&P and Moody's. JPMorgan Chase & Co./2018 Form 10-K 273 583 $ Commitments with collateral Total carrying value $ 35,226 $ 3,712 Allowance for lending-related commitments $ 167 $ 3 $ 192 $ 3 Guarantee liability 354 - 444 $ (e) At December 31, 2018 and 2017, collateral held by the Firm in support of securities lending indemnification agreements was $195.6 billion and $188.7 billion, respectively. Securities lending collateral primarily consists of cash and securities issued by governments that are members of G7 and U.S. government agencies. (d) Predominantly all wholesale lending-related commitments are in the U.S. (c) At December 31, 2018 and 2017, reflected the contractual amount net of risk participations totaling $282 million and $334 million, respectively, for other unfunded commitments to extend credit; $10.4 billion and $10.4 billion, respectively, for standby letters of credit and other financial guarantees; and $385 million and $405 million, respectively, for other letters of credit. In regulatory filings with the Federal Reserve these commitments are shown gross of risk participations. 3 3 1,376 1.479 $ 1,409 $1,512 79,400 135,390 159,465 - 3,712 370,098 $991,482 $ 708,578 $ 137,929 $ 161,458 $ 31,293 $ 1,039,258 Derivatives qualifying as guarantees 2,099 299 12,614 40,259 55,271 $ 179,490 57,174 $186,077 $ $ - $ - $ - $ 1 $ 186,077 636 521 35,226 Other letters of credit(c) Total wholesale (d) Total lending-related Other guarantees and commitments Securities lending indemnification agreements and guarantees (e) 62,384 123,751 154,177 11,178 351,490 331,160 852 840 14,408 2,608 11,462 177 5,248 40 2,380 13,558 33,498 2,825 387,813 $ $ 367 304 ΝΑ NA ΝΑ 1,019 ΝΑ 1,169 89 111 30 38 13,871 542 299 3,468 8,183 8,206 (73) (76) (a) Includes certain commitments to purchase loans from correspondents. (b) Predominantly all consumer lending-related commitments are in the U.S. ΝΑ Notes to consolidated financial statements NA ΝΑ Unsettled resale and securities borrowed agreements 102,008 --- 102,008 76,859 Unsettled repurchase and securities loaned agreements 57,732 57,732 44,205 Loan sale and securitization-related indemnifications: Mortgage repurchase liability Loans sold with recourse Exchange & clearing house guarantees and commitments (f)(g) Other guarantees and commitments (g)(h) 58,960 3,874 ΝΑ ΝΑ ΝΑ Standby letters of credit and other financial guarantees (c) Securities lending indemnifications Derivatives qualifying as guarantees $ 1,881 $ 1,853 $ 1,860 Loans Sublease rental income (239) (251) Gross rental expense (241) Trading assets and other $ 1,642 $ 1,602 $ 1,619 2018 2017 Net rental expense Investment securities 2016 2017 83.7 68.1 1,520 Assets pledged at Federal Reserve banks and FHLBS 475.3 493.7 1,320 Total assets pledged 1,138 973 4,480 10,992 (825) $ 10,167 $ 663.0 $ 697.6 Total assets pledged do not include assets of consolidated VIES; these assets are used to settle the liabilities of those entities. Refer to Note 14 for additional information on assets and liabilities of consolidated VIES. For additional information on the Firm's securities financing activities, refer to Note 11. For additional information on the Firm's long-term debt, refer to Note 19. The significant components of the Firm's pledged assets were as follows. Year ended December 31, December 31, (in billions) (in millions) 2018 $ Assets that may not be sold or repledged or otherwise used by secured parties 59.5 440.1 163.4 Note 29 - Litigation Contingencies As of December 31, 2018, the Firm and its subsidiaries and affiliates are defendants or putative defendants in numerous legal proceedings, including private, civil litigations and regulatory/government investigations. The litigations range from individual actions involving a single plaintiff to class action lawsuits with potentially millions of class members. Investigations involve both formal and informal proceedings, by both governmental agencies and self-regulatory organizations. These legal proceedings are at varying stages of adjudication, arbitration or investigation, and involve each of the Firm's lines of business and geographies and a wide variety of claims (including common law tort and contract claims and statutory antitrust, securities and consumer protection claims), some of which present novel legal theories. The Firm believes the estimate of the aggregate range of reasonably possible losses, in excess of reserves established, for its legal proceedings is from $0 to approximately $1.5 billion at December 31, 2018. This estimated aggregate range of reasonably possible losses was based upon currently available information for those proceedings in which the Firm believes that an estimate of reasonably possible loss can be made. For certain matters, the Firm does not believe that such an estimate can be made, as of that date. The Firm's estimate of the aggregate range of reasonably possible losses involves significant judgment, given: • • the number, variety and varying stages of the proceedings, including the fact that many are in preliminary stages, Notes to consolidated financial statements the existence in many such proceedings of multiple defendants, including the Firm, whose share of liability (if any) has yet to be determined, In addition, the outcome of a particular proceeding may be a result which the Firm did not take into account in its estimate because the Firm had deemed the likelihood of that outcome to be remote. Accordingly, the Firm's estimate of the aggregate range of reasonably possible losses will change from time to time, and actual losses may vary significantly. 278 Set forth below are descriptions of the Firm's material legal proceedings. American Depositary Receipts Pre-Release Inquiry. In December 2018, JPMorgan Chase Bank, N.A. reached a settlement with the U.S. Securities and Exchange Commission regarding its inquiry into activity relating to pre-released American Depositary Receipts. Foreign Exchange Investigations and Litigation. The Firm previously reported settlements with certain government authorities relating to its foreign exchange ("FX") sales and trading activities and controls related to those activities. FX- related investigations and inquiries by government authorities, including competition authorities, are ongoing, and the Firm is cooperating with and working to resolve those matters. In May 2015, the Firm pleaded guilty to a single violation of federal antitrust law. In January 2017, the Firm was sentenced, with judgment entered thereafter and a term of probation ending in January 2020. The Department of Labor has granted the Firm a five-year exemption of disqualification that allows the Firm and its affiliates to continue to rely on the Qualified Professional Asset Manager exemption under the Employee Retirement Income Security Act ("ERISA") until January 2023. The Firm will need to reapply in due course for a further exemption to cover the remainder of the ten-year disqualification period. Separately, in February 2017 the South Africa Competition Commission referred its FX investigation of the Firm and other banks to the South Africa Competition Tribunal, which is conducting civil proceedings concerning that matter. The Firm is also one of a number of foreign exchange dealers named as defendants in a class action filed in the United States District Court for the Southern District of New York by U.S.-based plaintiffs, principally alleging violations of federal antitrust laws based on an alleged conspiracy to manipulate foreign exchange rates (the "U.S. class action"). In January 2015, the Firm entered into a settlement agreement in the U.S. class action. Following this settlement, a number of additional putative class actions were filed seeking damages for persons who transacted FX futures and options on futures (the "exchanged-based actions"), consumers who purchased foreign currencies at allegedly inflated rates (the "consumer action"), participants or beneficiaries of qualified ERISA plans (the "ERISA actions"), and purported indirect purchasers of FX instruments (the “indirect purchaser action"). Since then, the Firm has entered into a revised settlement agreement to resolve the consolidated U.S. class action, including the exchange-based actions. The Court granted final approval of that settlement agreement in August 2018. Certain members of the settlement class filed requests to the Court to be excluded from the class, and certain of them filed a complaint against the Firm and a number of other foreign exchange dealers in November 2018 (the "opt-out action"). JPMorgan Chase & Co./2018 Form 10-K the numerous yet-unresolved issues in many of the proceedings, including issues regarding class certification and the scope of many of the claims, and the attendant uncertainty of the various potential outcomes of such proceedings, including where the Firm has made assumptions concerning future rulings by the court or other adjudicator, or about the behavior or incentives of adverse parties or regulatory authorities, and those assumptions prove to be incorrect. 277 Certain prior period amounts for both collateral and pledged assets (including the corresponding pledged assets parenthetical disclosure for trading assets and other assets on the Consolidated balance sheets) have been revised to conform with the current period presentation. JPMorgan Chase & Co./2018 Form 10-K 437.7 173.7 Total assets pledged Collateral $ 663.0 $ 697.6 The Firm accepts financial assets as collateral that it is permitted to sell or repledge, deliver or otherwise use. This collateral is generally obtained under resale and other securities financing agreements, customer margin loans and derivative contracts. Collateral is generally used under repurchase and other securities financing agreements, to cover short sales and to collateralize derivative contracts and deposits. The following table presents the fair value of collateral accepted. December 31, (in billions) 2018 2017 Collateral permitted to be sold or repledged, delivered, or otherwise used $ 1,245.3 $ 968.8 Collateral sold, repledged, delivered or otherwise used 998.3 771.0 $ 86.2 1,561 $ 135.8 $ 104.0 304 In addition to derivative contracts that meet the characteristics of a guarantee, the Firm is both a purchaser and seller of credit protection in the credit derivatives market. For a further discussion of credit derivatives, refer to Note 5. Unsettled securities financing agreements In the normal course of business, the Firm enters into resale and securities borrowed agreements. At settlement, these commitments result in the Firm advancing cash to and receiving securities collateral from the counterparty. The Firm also enters into repurchase and securities loaned agreements. At settlement, these commitments result in the Firm receiving cash from and providing securities collateral to the counterparty. Such agreements settle at a future date. These agreements generally do not meet the definition of a derivative, and therefore, are not recorded on the Consolidated balance sheets until settlement date. These agreements predominantly have regular-way settlement terms. For a further discussion of securities financing agreements, refer to Note 11. Loan sales-and securitization-related indemnifications Mortgage repurchase liability In connection with the Firm's mortgage loan sale and securitization activities with GSES the Firm has made representations and warranties that the loans sold meet certain requirements, and that may require the Firm to repurchase mortgage loans and/or indemnify the loan purchaser if such representations and warranties are breached by the Firm. Further, although the Firm's securitizations are predominantly nonrecourse, the Firm does provide recourse servicing in certain limited cases where it agrees to share credit risk with the owner of the mortgage loans. To the extent that repurchase demands that are received relate to loans that the Firm purchased from third parties that remain viable, the Firm typically will have the right to seek a recovery of related repurchase losses from the third party. Generally, the maximum amount of future payments the Firm would be required to make for breaches of these representations and warranties would be equal to the unpaid principal balance of such loans that are deemed to have defects that were sold to purchasers (including securitization-related SPEs) plus, in certain circumstances, accrued interest on such loans and certain expenses. 274 367 JPMorgan Chase & Co./2018 Form 10-K The liability related to repurchase demands associated with private label securitizations is separately evaluated by the Firm in establishing its litigation reserves. For additional information regarding litigation, refer to Note 29. Loans sold with recourse The Firm provides servicing for mortgages and certain commercial lending products on both a recourse and nonrecourse basis. In nonrecourse servicing, the principal credit risk to the Firm is the cost of temporary servicing advances of funds (i.e., normal servicing advances). In recourse servicing, the servicer agrees to share credit risk with the owner of the mortgage loans, such as Fannie Mae or Freddie Mac or a private investor, insurer or guarantor. Losses on recourse servicing predominantly occur when foreclosure sales proceeds of the property underlying a defaulted loan are less than the sum of the outstanding principal balance, plus accrued interest on the loan and the cost of holding and disposing of the underlying property. The Firm's securitizations are predominantly nonrecourse, thereby effectively transferring the risk of future credit losses to the purchaser of the mortgage-backed securities issued by the trust. At December 31, 2018 and 2017, the unpaid principal balance of loans sold with recourse totaled $1.0 billion and $1.2 billion, respectively. The carrying value of the related liability that the Firm has recorded in accounts payable and other liabilities on the Consolidated balance sheets, which is representative of the Firm's view of the likelihood it will have to perform under its recourse obligations, was $30 million and $38 million at December 31, 2018 and 2017, respectively. Other off-balance sheet arrangements Indemnification agreements - general In connection with issuing securities to investors outside the U.S., the Firm may agree to pay additional amounts to the holders of the securities in the event that, due to a change in tax law, certain types of withholding taxes are imposed on payments on the securities. The terms of the securities may also give the Firm the right to redeem the securities if such additional amounts are payable. The Firm may also enter into indemnification clauses in connection with the licensing of software to clients ("software licensees") or when it sells a business or assets to a third party ("third- party purchasers"), pursuant to which it indemnifies software licensees for claims of liability or damages that may occur subsequent to the licensing of the software, or third-party purchasers for losses they may incur due to actions taken by the Firm prior to the sale of the business or assets. It is difficult to estimate the Firm's maximum exposure under these indemnification arrangements, since this would require an assessment of future changes in tax law and future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. Card charge-backs Private label securitizations Derivative receivables Derivative payables Fair value The Firm transacts certain derivative contracts that have the characteristics of a guarantee under U.S. GAAP. These contracts include written put options that require the Firm to purchase assets upon exercise by the option holder at a specified price by a specified date in the future. The Firm may enter into written put option contracts in order to meet client needs, or for other trading purposes. The terms of written put options are typically five years or less. Derivatives deemed to be guarantees also includes stable value contracts, commonly referred to as “stable value products", that require the Firm to make a payment of the difference between the market value and the book value of a counterparty's reference portfolio of assets in the event that market value is less than book value and certain other conditions have been met. Stable value products are transacted in order to allow investors to realize investment returns with less volatility than an unprotected portfolio. These contracts are typically longer-term or may have no stated maturity, but allow the Firm to elect to terminate the contract under certain conditions. The notional value of derivatives guarantees generally represents the Firm's maximum exposure. However, exposure to certain stable value products is contractually limited to a substantially lower percentage of the notional amount. The fair value of derivative guarantees reflects the probability, in the Firm's view, of whether the Firm will be required to perform under the contract. The Firm reduces exposures to these contracts by entering into offsetting transactions, or by entering into contracts that hedge the market risk related to the derivative guarantees. The following table summarizes the derivatives qualifying as guarantees as of December 31, 2018 and 2017. (in millions) Notional amounts Derivative guarantees December 31, December 31, 2018 2017 $ 55,271 $ 57,174 Stable value contracts with contractually limited exposure Maximum exposure of stable value contracts with contractually limited exposure 28,637 29,104 2,963 3,053 Under the rules of Visa USA, Inc., and MasterCard International, JPMorgan Chase Bank, N.A., is primarily liable for the amount of each processed card sales transaction that is the subject of a dispute between a cardmember and a merchant. If a dispute is resolved in the cardmember's favor, Merchant Services will (through the cardmember's issuing bank) credit or refund the amount to the cardmember and will charge back the transaction to the merchant. If Merchant Services is unable to collect the amount from the merchant, Merchant Services will bear the loss for the amount credited or refunded to the cardmember. Merchant Services mitigates this risk by withholding future settlements, retaining cash reserve accounts or by obtaining other collateral. However, in the unlikely event that: (1) a merchant ceases operations and is unable to deliver products, services or a refund; (2) Merchant Services does not have sufficient collateral from the merchant to provide cardmember refunds; and (3) Merchant Services does not have sufficient financial resources to provide cardmember refunds, JPMorgan Chase Bank, N.A., would recognize the loss. Merchant Services incurred aggregate losses of $30 million, $28 million, and $85 million on $1,366.1 billion, $1,191.7 billion, and $1,063.4 billion of aggregate volume processed for the years ended December 31, 2018, 2017 and 2016, respectively. Incurred losses from merchant charge-backs are charged to other expense, with the offset recorded in a valuation allowance against accrued interest and accounts receivable on the Consolidated balance sheets. The carrying value of the valuation allowance was $23 million and $7 million at December 31, 2018 and 2017, respectively, which the Firm believes, based on historical experience and the collateral held by Merchant Services of $144 million and $141 million at December 31, 2018 and 2017, respectively, is representative of the payment or performance risk to the Firm related to charge-backs. Clearing Services - Client Credit Risk The Firm provides clearing services for clients by entering into securities purchases and sales and derivative contracts with CCPS, including ETDS such as futures and options, as well as OTC-cleared derivative contracts. As a clearing member, the Firm stands behind the performance of its clients, collects cash and securities collateral (margin) as well as any settlement amounts due from or to clients, and remits them to the relevant CCP or client in whole or part. There are two types of margin: variation margin is posted on a daily basis based on the value of clients' derivative contracts and initial margin is posted at inception of a derivative contract, generally on the basis of the potential changes in the variation margin requirement for the contract. As a clearing member, the Firm is exposed to the risk of nonperformance by its clients, but is not liable to clients for the performance of the CCPS. Where possible, the Firm seeks to mitigate its risk to the client through the collection of appropriate amounts of margin at inception and throughout the life of the transactions. The Firm can also cease providing clearing services if clients do not adhere to The Firm may pledge financial assets that it owns to maintain potential borrowing capacity at discount windows with Federal Reserve banks, various other central banks and FHLBS. Additionally, pledged assets are used for other purposes, including to collateralize repurchase and other securities financing agreements, to cover short sales and to collateralize derivative contracts and deposits. Certain of these pledged assets may be sold or repledged or otherwise used by the secured parties and are parenthetically identified on the Consolidated balance sheets as assets pledged. The following table presents the Firm's pledged assets. December 31, (in billions) Assets that may be sold or repledged or otherwise used by secured parties 2017 Year ended December 31, (in millions) 2019 2020 2021 2022 2023 After 2023 Total minimum payments required Less: Sublease rentals under noncancelable subleases Net minimum payments required Total rental expense was as follows. 2018 Pledged assets Through the Firm's securities lending program, counterparties' securities, via custodial and non-custodial arrangements, may be lent to third parties. As part of this program, the Firm provides an indemnification in the lending agreements which protects the lender against the failure of the borrower to return the lent securities. To minimize its liability under these indemnification agreements, the Firm obtains cash or other highly liquid collateral with a market value exceeding 100% of the value of the securities on loan from the borrower. Collateral is marked to market daily to help assure that collateralization is adequate. Additional collateral is called from the borrower if a shortfall exists, or collateral may be released to the borrower in the event of overcollateralization. If a borrower defaults, the Firm would use the collateral held to purchase replacement securities in the market or to credit the lending client or counterparty with the cash equivalent thereof. The following table presents required future minimum rental payments under operating leases with noncancelable lease terms that expire after December 31, 2018. Lease commitments JPMorgan Chase & Co./2018 Form 10-K 275 Notes to consolidated financial statements their obligations under the clearing agreement. In the event of nonperformance by a client, the Firm would close out the client's positions and access available margin. The CCP would utilize any margin it holds to make itself whole, with any remaining shortfalls required to be paid by the Firm as a clearing member. The Firm reflects its exposure to nonperformance risk of the client through the recognition of margin receivables from clients and margin payables to CCPS; the clients' underlying securities or derivative contracts are not reflected in the Firm's Consolidated Financial Statements. It is difficult to estimate the Firm's maximum possible exposure through its role as a clearing member, as this would require an assessment of transactions that clients may execute in the future. However, based upon historical experience, and the credit risk mitigants available to the Firm, management believes it is unlikely that the Firm will have to make any material payments under these arrangements and the risk of loss is expected to be remote. For information on the derivatives that the Firm executes for its own account and records in its Consolidated Financial Statements, refer to Note 5. Exchange & Clearing House Memberships The Firm is a member of several securities and derivative exchanges and clearing houses, both in the U.S. and other countries, and it provides clearing services to its clients. Membership in some of these organizations requires the Firm to pay a pro rata share of the losses incurred by the organization as a result of the default of another member. Such obligations vary with different organizations. These obligations may be limited to the amount (or a multiple of the amount) of the Firm's contribution to the guarantee fund maintained by a clearing house or exchange as part of the resources available to cover any losses in the event of a member default. Alternatively, these obligations may also include a pro rata share of the residual losses after applying the guarantee fund. Additionally, certain clearing houses require the Firm as a member to pay a pro rata share of losses that may result from the clearing house's investment of guarantee fund contributions and initial margin, unrelated to and independent of the default of another member. Generally a payment would only be required should such losses exceed the resources of the clearing house or exchange that are contractually required to absorb the losses in the first instance. In certain cases, it is difficult to estimate the Firm's maximum possible exposure under these membership agreements, since this would require an assessment of future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to the Firm to be remote. Where the Firm's maximum possible exposure can be estimated, the amount is disclosed in the table on page 272, in the Exchange & clearing house guarantees and commitments line. Sponsored Member Repo Program In 2018 the Firm commenced the sponsored member repo program, wherein the Firm acts as a sponsoring member to clear eligible overnight resale and repurchase agreements through the Government Securities Division of the Fixed Income Clearing Corporation ("FICC") on behalf of clients that become sponsored members under the FICC's rules. The Firm also guarantees to the FICC the prompt and full payment and performance of its sponsored member clients' respective obligations under the FICC's rules. The Firm minimizes its liability under these overnight guarantees by obtaining a security interest in the cash or high quality securities collateral that the clients place with the clearing house therefore the Firm expects the risk of loss to be remote. The Firm's maximum possible exposure, without taking into consideration the associated collateral, is included in the Exchange & clearing house guarantees and commitments line on page 272. For additional information on credit risk mitigation practices on resale agreements and the types of collateral pledged under repurchase agreements, refer to Note 11. Guarantees of subsidiaries In the normal course of business, the Parent Company may provide counterparties with guarantees of certain of the trading and other obligations of its subsidiaries on a contract-by-contract basis, as negotiated with the Firm's counterparties. The obligations of the subsidiaries are included on the Firm's Consolidated balance sheets or are reflected as off-balance sheet commitments; therefore, the Parent Company has not recognized a separate liability for these guarantees. The Firm believes that the occurrence of any event that would trigger payments by the Parent Company under these guarantees is remote. The Parent Company has guaranteed certain long-term debt and structured notes of its subsidiaries, including JPMorgan Chase Financial Company LLC (“JPMFC”), a 100%-owned finance subsidiary. All securities issued by JPMFC are fully and unconditionally guaranteed by the Parent Company. These guarantees, which rank on a parity with the Firm's unsecured and unsubordinated indebtedness, are not included in the table on page 272 of this Note. For additional information, refer to Note 19. 276 JPMorgan Chase & Co./2018 Form 10-K Note 28 - Commitments, pledged assets and collateral At December 31, 2018, JPMorgan Chase and its subsidiaries were obligated under a number of noncancelable operating leases for premises and equipment used primarily for banking purposes. Certain leases contain renewal options or escalation clauses providing for increased rental payments based on maintenance, utility and tax increases, or they require the Firm to perform restoration work on leased premises. No lease agreement imposes restrictions on the Firm's ability to pay dividends, engage in debt or equity financing transactions or enter into further lease agreements. Other unfunded commitments to extend credit(c) 58,960 33 2,189,293 118,036 2,589,887 2,189,293 118,036 Capital ratios (b) CET1 2,589,887 12.0% 21.1% 12.9% 15.5% 13.6% Tier 1 13.7 13.9 13.9% Adjusted average (a) 174,469 1,205,539 187,259 187,259 $ 23,696 23,696 237,511 198,494 28,628 227,435 192,250 Wholesale: Total capital Assets Risk-weighted 1,528,916 1,348,230 112,513 1,421,205 21.1 14.7 15.5 13.6 JPMorgan Chase & Co. Chase Bank, N.A. Basel III Standardized Transitional JPMorgan Basel III Advanced Transitional Chase Bank USA, N.A. JPMorgan Chase & Co. JPMorgan Chase Bank, N.A. Chase Bank USA, N.A. $ 183,300 184,375 $ 21,600 $ 208,644 184,375 Assets $ Total capital CET1 capital Total 15.5 14.7 25.4 16.0 15.9 15.6 Tier 1 leverage (c) 8.1 8.6 20.1 8.1 8.6 20.1 December 31, 2017 (in millions, except ratios) Regulatory capital Tier 1 capital 21,600 183,474 209,093 23,696 23,696 Minimum capital ratios BHC(a)(e)(f) Well-capitalized ratios IDI (b)(e)(f) BHC(c) IDI (d) Capital ratios CET1 Tier 1 Total 9.0% The following table presents the minimum and well- capitalized ratios to which the Firm and its IDI subsidiaries were subject as of December 31, 2018. 6.375% 6.5% 10.5 7.875 6.0 8.0 12.5 9.875 -% Add'l -Tier 1 capital • Perpetual preferred stock capital Note 26 - Regulatory capital The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The OCC establishes similar minimum capital requirements and standards for the Firm's IDI, including JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. Capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. bank holding companies and banks, including the Firm and its IDI subsidiaries. Basel III set forth two comprehensive approaches for calculating RWA: a standardized approach ("Basel III Standardized") and an advanced approach ("Basel III Advanced"). Certain of the requirements of Basel III were subject to phase-in periods that began on January 1, 2014 and continued through the end of 2018 ("transitional period"). The three components of regulatory capital under the Basel Ill rules are as illustrated below: Total Common stockholder's equity including capital for AOCI related to: • AFS debt securities • Defined benefit pension and OPEB plans CET1 capital Tier 1 capital Less certain deductions for: • Goodwill • MSRS • Deferred tax assets that arise from NOL and tax credit carryforwards 10.0 10.0 Tier 1 leverage 4.0 Regulatory capital CET1 capital Tier 1 capital Basel III Standardized Transitional Basel III Advanced Transitional JPMorgan Chase & Co. JPMorgan Chase Bank, N.A. Chase Bank USA, N.A. JPMorgan Chase & Co. JPMorgan Chase Bank, N.A. Chase Bank USA, N.A. $ 183,474 $ 187,259 209,093 187,259 (in millions, except ratios) $ December 31, 2018 Notes to consolidated financial statements 4.00 5.0 5.0 SLR 5.0 6.00 6.0 Note: The table above is as defined by the regulations issued by the Federal Reserve, OCC and FDIC and to which the Firm and its IDI subsidiaries are subject. (a) Represents the Transitional minimum capital ratios applicable to the Firm under Basel III at December 31, 2018. At December 31, 2018, the CET1 minimum capital ratio includes 1.875% resulting from the phase in of the Firm's 2.5% capital conservation buffer, and 2.625% resulting from the phase in of the Firm's 3.5% GSIB surcharge. (b) Represents requirements for JPMorgan Chase's IDI subsidiaries. The CET1 minimum capital ratio includes 1.875% resulting from the phase in of the 2.5% capital conservation buffer that is applicable to the IDI subsidiaries. The IDI subsidiaries are not subject to the GSIB surcharge. (c) Represents requirements for bank holding companies pursuant to regulations issued by the Federal Reserve. (d) Represents requirements for IDI subsidiaries pursuant to regulations issued under the FDIC Improvement Act. (e) For the period ended December 31, 2017 the CET1, Tier 1, Total and Tier 1 leverage minimum capital ratios applicable to the Firm were 7.5%, 9.0%, 11.0% and 4.0% and the CET1, Tier 1, Total and Tier 1 leverage minimum capital ratios applicable to the Firm's IDI subsidiaries were 5.75%, 7.25%, 9.25% and 4.0% respectively. (f) Represents minimum SLR requirement of 3.0%, as well as, supplementary leverage buffers of 2.0% and 3.0% for BHC and IDI, respectively. • Long-term debt qualifying as Tier 2 • Qualifying allowance for credit losses Tier 2 capital Under the risk-based and leverage-based capital guidelines of the Federal Reserve, JPMorgan Chase is required to maintain minimum ratios for CET1, Tier 1, Total, Tier 1 leverage and the SLR. Failure to meet these minimum requirements could cause the Federal Reserve to take action. IDI subsidiaries are also subject to these capital requirements by their respective primary regulators. JPMorgan Chase & Co./2018 Form 10-K 269 The following tables present the risk-based and leverage-based capital metrics for JPMorgan Chase and its significant IDI subsidiaries under both the Basel III Standardized and Basel III Advanced Approaches. As of December 31, 2018 and 2017, JPMorgan Chase and all of its IDI subsidiaries were well-capitalized and met all capital requirements to which each was subject. 238,395 27,196 27,691 Expires after 5 years Total Total Lending-related Consumer, excluding credit card: Home equity Residential mortgage(a) 5 years $ 1,095 $ 1,813 $ 17,197 $ 5,469 - 12 5,481 20,901 $ 20,360 5,736 $ 12 $ 796 $ through 3 years 1 year through 3 years JPMorgan Chase & Co./2018 Form 10-K Note 27 - Off-balance sheet lending-related financial instruments, guarantees, and other commitments JPMorgan Chase provides lending-related financial instruments (e.g., commitments and guarantees) to address the financing needs of its customers and clients. The contractual amount of these financial instruments represents the maximum possible credit risk to the Firm should the customer or client draw upon the commitment or the Firm be required to fulfill its obligation under the guarantee, and should the customer or client subsequently fail to perform according to the terms of the contract. Most of these commitments and guarantees are refinanced, extended, cancelled, or expire without being drawn or a default occurring. As a result, the total contractual amount of these instruments is not, in the Firm's view, representative of its expected future credit exposure or funding requirements. To provide for probable credit losses inherent in wholesale and certain consumer lending-commitments, an allowance for credit losses on lending-related commitments is maintained. Refer to Note 13 for further information regarding the allowance for credit losses on lending-related commitments. The following table summarizes the contractual amounts and carrying values of off-balance sheet lending-related financial instruments, guarantees and other commitments at December 31, 2018 and 2017. The amounts in the table below for credit card and home equity lending-related commitments represent the total available credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit for these products will be utilized at the same time. The Firm can reduce or cancel credit card lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. In addition, the Firm typically closes credit card lines when the borrower is 60 days or more past due. The Firm may reduce or close HELOCS when there are significant decreases in the value of the underlying property, or when there has been a demonstrable decline in the creditworthiness of the borrower. JPMorgan Chase & Co./2018 Form 10-K 271 Notes to consolidated financial statements Carrying value(i) 2017 2018 2017 Off-balance sheet lending-related financial instruments, guarantees and other commitments Contractual amount 2018 Expires after Expires after Expires in By remaining maturity at December 31, (in millions) 1 year or less 12 - - Auto 17,735 46,066 48,553 33 33 Credit card 605,379 195,839 - Total consumer(b) 629,178 2,539 1,993 17,735 605,379 572,831 651,445 621,384 - 33 1,993 270 2,539 Total consumer, excluding credit card 6,954 878 78 101 8,011 9,255 2 2 Consumer & Business Banking 10,580 566 102 425 11,673 13,202 19 19 23,799 (a) Effective January 1, 2018, the SLR was fully phased-in under Basel III. The December 31, 2017 amounts were calculated under the Basel III Transitional rules. - 6.6% Capital ratios (b) CET1 Tier 1 Total Tier 1 leverage (c) 12.2% 13.8% 126,517 19.1% 13.9 13.8 19.1 14.5 14.8% (d) 14.8 11.3% (d) 12.8% 190,523 (d) 1,241,916 2,116,031 11.8% 183,300 208,644 227,933 184,375 $ 21,600 184,375 189,510 (d) 26,250 Risk-weighted 1,499,506 Adjusted average (a) 2,514,270 1,338,970 2,116,031 (d) 113,108 126,517 1,435,825 2,514,270 11.3 15.9 21,600 14.6 8.7 $ 2,813,396 $ Chase Bank USA, N.A. 177,328 $ JPMorgan Chase & Co. 3,204,463 December 31, 2017 Basel III Advanced Transitional JPMorgan Chase Bank, N.A. 3,269,988 $ $ Chase Bank USA, N.A. 182,803 6.4% 6.7% 13.4% 8.3 6.5% 2,775,041 Total leverage exposure (a) SLR(a) Chase & Co. JPMorgan Chase Bank, N.A. 15.9 15.3 (d) 13.8 17.1 8.3 8.7 17.1 24.5 (b) For each of the risk-based capital ratios, the capital adequacy of the Firm and its IDI subsidiaries is evaluated against the lower of the two ratios as calculated under Basel III approaches (Standardized or Advanced). (c) The Tier 1 leverage ratio is not a risk-based measure of capital. (d) The prior period amounts have been revised to conform with the current period presentation. December 31, 2018 Basel III Advanced Fully Phased-In JPMorgan (d) (a) Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. (in millions, except ratios) 251,503 249,257 246,345 Credit quality metrics Allowance for credit losses $ 14,367 $ 1.41% 14,500 $ 1.39% 14,225 $ 1.39% 14,482 252,539 1.44% 14,672 1.47% Allowance for loan losses to total retained loans $ 255,693 252,942 229,625 232,314 232,415 $ 229,795 Total stockholders' equity 256,515 253,707 258,956 256,201 258,382 258,483 255,863 Headcount 256,105 255,313 257,458 14,648 $ 1.49% 6,364 14,490 1.52% 1.27 6,426 1,264 0.55% $ 1.29 6,154 $ 1,265 0.56% 1.28 6,432 $ 1,204 1.31 6,826 0.59% 1,654 0.54% 0.76% (h) Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. 230,133 (b) Quarterly ratios are based upon annualized amounts. (a) TBVPS and ROTCE are non-GAAP financial measures. For further discussion of these measures, refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59. (h) 1,335 1,252 0.54% $ Allowance for loan losses to retained loans excluding purchased credit-impaired loans (f) 1.23 1.23 1.22 1.25 Nonperforming assets $ Net charge-offs Net charge-off rate 5,190 1,236 0.52% $ 5,034 $ 1,033 0.43% 5,767 $ 14,480 $ 1.49% 231,390 812,119 230,447 263,288 263,458 281,850 913,761 908,767 895,974 $ 407,064 $ 402,513 Core loans 899,006 889,433 870,536 863,683 843,432 834,935 931,856 $ 420,418 $ 412,282 $ 381,844 238,188 $ 249,958 934,424 $ 930,697 948,414 (c) The percentage represents the Firm's reported average LCR per the U.S. LCR public disclosure requirements, which became effective April 1, 2017. 6.6 6.7 6.6 SLR(e) Selected balance sheet data (period-end) Trading assets Investment Securities Loans $ 413,714 $ 419,827 $ 418,799 261,828 231,398 233,015 984,554 954,318 Average core loans 231,192 907,271 877,640 1,443,982 1,439,027 1,439,473 1,422,999 Long-term debt 282,031 1,486,961 270,124 274,449 284,080 288,582 292,973 289,492 Common stockholders' equity 273,114 1,452,122 1,458,762 1,470,666 861,089 850,166 837,522 824,583 805,382 Total assets 2,622,532 2,615,183 2,590,050 2,609,785 2,533,600 2,563,074 2,563,174 2,546,290 Deposits 894,279 (d) Ratios presented are calculated under the Basel III Transitional rules and for the capital ratios represent the lower of the Standardized or Advanced approach. As of December 31, 2018, and September 30, 2018, the Firm's capital ratios were equivalent whether calculated on a transitional or fully phased-in basis. Refer to Capital Risk Management on pages 85-94 for additional information on Basel III. Cash income taxes paid, net(e) calculated under the Basel III Transitional rules. Long-term debt Total interest-bearing liabilities Noninterest-bearing deposits 21,079 493 2.34 Beneficial interests issued by consolidated VIES 276,414 2.89 1,789,064 22,383 1.25 395,856 Trading liabilities - equity instruments (e) 7,978 2.09 3,729 178,161 2,608,898 Liabilities Interest-bearing deposits $ 1,060,605 5,973 0.56% Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings (c) 189,282 3,066 1.62 63,523 1,144 1.80 Trading liabilities - debt and all other interest-bearing liabilities (d)(e) 34,295 $ Trading liabilities - derivative payables All other liabilities, including the allowance for lending-related commitments (a) Represents securities that are tax-exempt for U.S. federal income tax purposes. (b) Includes held-for-investment margin loans, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other assets on the Consolidated balance sheets. (c) Includes commercial paper. (d) Other interest-bearing liabilities include brokerage customer payables. (e) The combined balance of trading liabilities - debt and equity instruments were $107.0 billion, $90.7 billion and $92.8 billion for the years ended December 31, 2018, 2017 and 2016, respectively. (f) The ratio of average stockholders' equity to average assets was 9.8% for 2018, 10.0% for 2017, and 10.2% for 2016. The return on average stockholders' equity, based on net income, was 12.7% for 2018, 9.5% for 2017, and 9.9% for 2016. Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. (g) Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. (i) The annualized rate for securities based on amortized cost was 3.25% in 2018, 3.13% in 2017, and 2.99% in 2016, and does not give effect to changes in fair value that are reflected in AOCI. (j) Negative interest income and yield is related to client-driven demand for certain securities combined with the impact of low interest rates; this is matched book activity and the negative interest expense on the corresponding securities loaned is recognized in interest expense and reported within trading liabilities – debt and all other interest-bearing liabilities. 288 JPMorgan Chase & Co./2018 Form 10-K 1,782 6.5 (h) Fees and commissions on loans included in loan interest amounted to $1.2 billion in 2018, $1.0 billion in 2017, and $808 million in 2016. 2.25% 2.50 55,687 $ 91,137 Total liabilities 2,353,427 Stockholders' equity Preferred stock 26,249 Common stockholders' equity 229,222 Total stockholders' equity Total liabilities and stockholders' equity Interest rate spread Net interest income and net yield on interest-earning assets 255,471 (f) $ 2,608,898 43,075 Total assets 154,010 Other assets Deposits with banks $ 405,514 5,907 1.46% Federal funds sold and securities purchased under resale agreements Interest(g) 217,150 1.76 Securities borrowed 115,082 728 0.63 Trading assets - debt instruments 3,819 Average rate 2018 balance (f) Excludes the impact of residential real estate PCI loans, a non-GAAP financial measure. For further discussion of these measures, refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59, and the Allowance for credit losses on pages 120- 122. (g) The Firm's results for the three months ended December 31, 2017, included a $2.4 billion decrease to net income as a result of the enactment of the TCJA. For additional information related to the impact of the TCJA, refer to Note 24. (h) Excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rates for the three months ended March 31, 2017 would have been 0.54%. JPMorgan Chase & Co./2018 Form 10-K 287 Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials Consolidated average balance sheet, interest and rates Provided below is a summary of JPMorgan Chase's consolidated average balances, interest rates and interest differentials on a taxable-equivalent basis for the years 2016 through 2018. Income computed on a taxable- equivalent basis is the income reported in the Consolidated statements of income, adjusted to present interest income (Table continued on next page) (Unaudited) Year ended December 31, (Taxable-equivalent interest and rates; in millions, except rates) Assets and average rates earned on assets exempt from income taxes (i.e. federal taxes) on a basis comparable with other taxable investments. The incremental tax rate used for calculating the taxable-equivalent adjustment was approximately 24%, 37% and 38% in 2018, 2017 and 2016, respectively. Average 261,051 8,763 3.36 Taxable securities 47,796 5.06 48,818 3,417 7.00 2,229,188 (13,269) 78,070 3.50 21,694 101,872 Trading assets - derivative receivables 60,734 Goodwill, MSRs and other intangible assets 54,669 944,885 (e) Effective January 1, 2018, the SLR was fully phased-in under Basel III. The SLR is defined as Tier 1 capital divided by the Firm's total leverage exposure. Ratios prior to March 31, 2018 were (h) 7,640 Non-taxable securities (a) Total investment securities Loans All other interest-earning assets(b) Total interest-earning assets Allowance for loan losses Cash and due from banks Trading assets - equity instruments 194,232 5,653 2.91 42,456 1,987 4.68 (i) 236,688 3.23 6.5 $ 32,474 6.5 817 1,580 2,015 1,307 4,846 4,482 1,241 3,817 5,456 4,639 Income tax expense/(benefit) 3,541 3,578 3,670 5,802 1,290 Net income/(loss) $ 14,852 $ 9,000 $ 9,000 $ 9,000 $ 16,000 $ 2,853 $ 2,337 $ 2,251 $ 2,657 $ 4,237 $ 3,539 $ 20,000 $ 20,000 $ 10,815 $ 64,000 $ 70,000 $ 70,000 $ 51,000 $ 10,813 $ 11,773 $ 9,714 $ 9,395 $ 51,000 $ 51,000 Average equity 4,237 5,554 5,544 15,661 Noninterest expense 26 39 53 282 (276) 129 563 (45) (60) 4,494 5,572 4,753 Provision for credit losses 12,822 27,835 Total assets 26,062 20,918 15,295 15,590 15,516 14,851 19,491 tax expense/(benefit) Income/(loss) before income 9,255 10,218 10,353 2,934 3,327 3,386 19,116 19,407 24,905 13,835 557,441 535,310 2017 2018 2016 2017 2018 2016 2016 2017 (in millions, except ratios) December 31, Total Reconciling Items(a) Corporate As of or for the year ended 2018 Noninterest revenue $ (263) $ (2,265) $ (1,877) $ (2,704) (1,313) (628) (1,425) (487) 1,140 (128) Total net revenue 55 135 Net interest income $ 938 1,085 $ (b) (Table continued from previous page) JPMorgan Chase & Co./2018 Form 10-K 284 72 14% 16% 18% 17% 28% Return on equity 138,384 151,909 170,024 214,341 221,228 220,229 803,511 826,384 903,051 16% 552,601 20% 16% 74 74 39 39 37 54 56 57 55 56 53 Overhead ratio 24% 25% 31% 17% 14,076 7,453 8,605 Total international 156,946 394,134 (e) 3,783 $ 1,212 5,292 $ 1,899 327 1,632 22,690 1,959 9,126 $ 4,414 6,313 Asia/Pacific 14,418 $ $ Europe/Middle East/Africa Latin America/Caribbean 15,172 North America (a) 73,879 (e) Total assets for the U.K. were approximately $296 billion, $309 billion, and $310 billion at December 31, 2018, 2017 and 2016, respectively. (d) Expense is composed of noninterest expense and the provision for credit losses. (c) Effective January 1, 2018, the Firm adopted the revenue recognition guidance. The revenue recognition guidance was applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. (b) Revenue is composed of net interest income and noninterest revenue. (a) Substantially reflects the U.S. 594,051 1,896,921 42,971 208 5,203 19,530 24,733 $ 2,490,972 34,536 $ 62,033 $ 96,569 $ $ Total 7,518 27,018 46,861 2016 $ 2,533,600 615,432 1,918,168 5,158 19,283 24,441 4,500 6,028 Asia/Pacific 407,145 (e) 4,007 5,773 $ 9,347 $ 15,120 $ Europe/Middle East/Africa 2017 32,474 $ 2,622,532 40,764 $ 109,029 $ 68,265 $ $ Latin America/Caribbean 282 1,994 1,528 471 7,772 28,128 35,900 $ 64,805 $ 100,705 $ $ Total 49,435 77,563 North America (a) 15,370 23,142 Total international 44,569 299 163,718 852 1,523 JPMorgan Chase & Co./2018 Form 10-K Note 31 - Business segments The Firm is managed on a line of business basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by the Firm's Operating Committee. Segment results are presented on a managed basis. For a further discussion concerning JPMorgan Chase's business segments, refer to Segment results of this footnote. 31,775 35,819 Net interest income $ 10,539 $ 2,522 $ 2,320 $ 2,343 $ 24,449 $ 24,539 $ 26,968 $ 15,255 $ 14,710 $ 16,260 2016 2017 2018 29,660 2016 9,480 10,891 9,059 35,340 34,657 36,448 44,915 46,485 52,079 Total net revenue 3,033 $ 9,789 $ 10,456 3,379 3,537 5,133 6,083 6,716 10,118 $ 2017 2016 Segment results Notes to consolidated financial statements 283 JPMorgan Chase & Co./2018 Form 10-K The Corporate segment consists of Treasury and Chief Investment Office and Other Corporate, which includes corporate staff functions and expense that is centrally managed. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The major Other Corporate functions include Real Estate, Technology, Legal, Corporate Finance, Human Resources, Internal Audit, Risk Management, Compliance, Control Management, Corporate Responsibility and various Other Corporate groups. AWM, with client assets of $2.7 trillion, is a global leader in investment and wealth management. AWM clients include institutions, high-net-worth individuals and retail investors in many major markets throughout the world. AWM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AWM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Wealth Management clients, AWM also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The majority of AWM's client assets are in actively managed portfolios. Corporate Asset & Wealth Management CB delivers extensive industry knowledge, local expertise and dedicated service to U.S. and U.S. multinational clients, including corporations, municipalities, financial institutions and nonprofit entities with annual revenue generally ranging from $20 million to $2 billion. In addition, CB provides financing to real estate investors and owners. Partnering with the Firm's other businesses, CB provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management to meet its clients' domestic and international financial needs. Commercial Banking maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Investor Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. The CIB, which consists of Banking and Markets & Investor Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Investor Services is a global market- Corporate & Investment Bank CCB offers services to consumers and businesses through bank branches, ATMs, digital (including online and mobile) and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card, Merchant Services & Auto. Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card, Merchant Services & Auto issues credit cards to consumers and small businesses, offers payment processing services to merchants, and originates and services auto loans and leases. Consumer & Community Banking The following is a description of each of the Firm's business segments, and the products and services they provide to their respective client bases. The following table provides a summary of the Firm's segment results as of or for the years ended December 31, 2018, 2017 and 2016, on a managed basis. The Firm's definition of managed basis starts with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax- exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. This allows management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense/(benefit). These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business. 2018 Each business segment is allocated capital by taking into consideration capital levels of similarly rated peers and applicable regulatory capital requirements. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. Net income in 2018 for each of the business segments reflects the favorable impact of the reduction in the U.S. federal statutory income tax rate as a result of the TCJA. 2017 2018 2016 2017 2018 Noninterest revenue (in millions, except ratios) December 31, Asset & Wealth Management Commercial Banking Corporate & Investment Bank Consumer & Community Banking As of or for the year ended (Table continued on next page) Segment results and reconciliation The Firm's allocation methodology incorporates Basel III Standardized RWA, Basel III Advanced RWA, leverage, the GSIB surcharge, and a simulation of capital in a severe stress environment. On at least an annual basis, the assumptions and methodologies used in capital allocation are assessed and as a result, the capital allocated to lines of business may change. 1,980,895 53,970 $ 50,608 $ 50,486 55,059 (1,897) 1,793 Noninterest expense 109 (481) (678) 1,643 Short-term borrowings 5,202 4,581 Other interest expense 2,957 13,862 (2,273) 4,413 Proceeds from long-term Total expense 8,665 9,884 10,790 25,013 subsidiaries Proceeds from issuance of and undistributed net income of (21,956) (29,812) (29,298) Payments of long-term borrowings Income before income tax benefit 41,498 25,855 25,845 borrowings 6,161 3,705 Borrowings from subsidiaries and affiliates(b) 105 400 2,291 63 8,036 1,793 78 Other changes in loans, net Advances to and investments in subsidiaries and affiliates, net All other investing activities, net Net cash provided by/(used in) 1,165 (88) (444) Non-bank 852 1,553 515 Bank and bank holding company Other income from subsidiaries: 207 (280) 49 preferred stock (51,967) 114 888 and affiliates (b) Interest expense to subsidiaries Net change in: Expense Financing activities 16,045 14,495 33,678 Total income (49,707) (153) 8,099 investing activities (846) (623) Other income 41 1,696 Income tax benefit 5,563 5,501 deposits with banking subsidiaries at the beginning of the year 5,338 163 55 $ 5,315 65,873 Deposits with banking subsidiaries Cash and due from banks Cash and due from banks and Assets (60,310) (62) (131) $ Trading assets 3,304 4,773 82 74 Non-bank $ Cash interest paid 5,370 $ $ year 2,106 3,334 Bank and bank holding company subsidiaries at the end of the Advances to, and receivables from, subsidiaries: deposits with banking Cash and due from banks and Net decrease in cash and due from banks and deposits with banking subsidiaries 2017 2018 (3,197) Net income 13,973 12,644 5,623 (9,082) (15,410) (19,983) Treasury stock repurchased Equity in undistributed net income of subsidiaries (1,258) (1,696) Redemption of preferred stock 876 1,007 1,838 $ 32,474 $ 24,441 $ 24,733 1,258 Dividends paid (8,993) (16,340) (30,680) (905) (1,361) (1,526) All other financing activities, net Net cash used in financing activities $ 30,998 $ 25,497 $ 23,212 December 31, (in millions) Balance sheets(a) Comprehensive income (1,521) 1,056 (1,476) Other comprehensive income, net (8,476) (10,109) Other interest income 353 maturities from available-for- sale securities (1,643) $ (1,241) $ 79,222 $ 771,787 $ $ 9,803 11,459 (704) $ 8,290 (b) (4,017) (2,505) (241) 2,282 215 (3,474) $ $ 80,350 $ NM NM NM NM NM NM NM ΝΑ ΝΑ NA 799,426 781,478 $ $ 84,631 $ 34,536 35,900 40,764 (3,474) Noninterest expense 5,361 5,290 4,871 (4) (4) Provision for credit losses 96,569 100,705 109,029 (3,474) (4,017) (2,505) 46,083 50,097 902 NM 501 63,394 6.5 (2,505) (945) 639 (1,026) Overhead ratio Return on equity Total assets Average equity Net income/(loss) Income tax expense/(benefit) tax expense/(benefit) Income/(loss) before income 56,672 59,515 462 NM NM NM 4,635 (4,400) Other operating adjustments 2016 2017 2018 Bank and bank holding company Non-bank(b) affiliates: Dividends from subsidiaries and Income (in millions) Year ended December 31, 13,873 13,540 32,501 (18,166) Cash dividends from subsidiaries and affiliates (b) Net cash provided by/(used in) 22,450 794 72 216 Interest income from subsidiaries Proceeds from paydowns and 3,873 540 2 Net change in: $ 10,000 $ 13,000 $ 32,501 Investing activities (7,406) 16,431 operating activities (1,209) (3,113) (5,651) JPMorgan Chase & Co./2018 Form 10-K (b) Included $375 million related to tax-oriented investments as a result of the enactment of the TCJA. (a) Segment results on a managed basis reflect revenue on a FTE basis with the corresponding income tax impact recorded within income tax expense/(benefit). These adjustments are eliminated in reconciling items to arrive at the Firm's reported U.S. GAAP results. $ 229,222 $ 230,350 $ 224,631 $ 32,474 $ 24,441 $ 24,733 59 59 58 10% 10% 13% 2,490,972 2,533,600 2,622,532 NM 285 (1,744) Note 32 - Parent Company Statements of income and comprehensive income(a) Parent company net loss 27,846 26,185 38,125 $ 24,733 $ 24,441 2016 2017 2018 Less: Net income of subsidiaries and affiliates (b) Net income Operating activities (in millions) Year ended December 31, Statements of cash flows (a) The following tables present Parent Company-only financial statements. Effective January 1, 2018, the Parent Company adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. 25,719 (4,017) 52,033 9,556 9,749 Income tax expense 1,775 2,309 2,256 8,254 1,950 2,824 2,720 1,893 Net income $ 7,066 4,022 $ 10,662 10,689 11,008 10,964 9,656 Provision for credit losses 1,548 948 10,572 1,210 1,308 1,452 1,215 1,315 Income before income tax expense 8,841 1,165 15,283 8,380 $ 8,712 $ 1.08 $ 1.77 $ 1.83 2.38 $ Diluted 1.98 2.34 Average shares: Basic Diluted 3,335.8 3,347.3 1.66 8,316 $ $ 2.35 $ $ 4,232 (g) $ 6,732 $ 2.31 7,029 $ Earnings per share data Net income: Basic $ 1.99 $ 6,448 14,767 14,570 24,939 449,628 1,077 10,478 451,713 422 10,426 Total assets $ 473,265 $ 475,023 Liabilities and stockholders' equity Other assets Borrowings from, and payables to, subsidiaries and affiliates (b) Other liabilities Long-term debt(c)(d) Total liabilities (d) Total stockholders' equity $ 20,017 $ 23,426 2,672 8,821 Short-term borrowings 3,350 Non-bank(b) Investments (at equity) in subsidiaries and affiliates: with the European General Court, and that appeal is pending. Notes to consolidated financial statements 279 LIBOR and Other Benchmark Rate Investigations and Litigation. JPMorgan Chase has received subpoenas and requests for documents and, in some cases, interviews, from federal and state agencies and entities, including the U.S. Commodity Futures Trading Commission and various state attorneys general, as well as the European Commission ("EC"), the Swiss Competition Commission ("ComCo") and other regulatory authorities and banking associations around the world relating primarily to the process by which interest rates were submitted to the British Bankers Association ("BBA") in connection with the setting of the BBA's London Interbank Offered Rate ("LIBOR") for various currencies, principally in 2007 and 2008. Some of the inquiries also relate to similar processes by which information on rates was submitted to the European Banking Federation (“"EBF") in connection with the setting of the EBF's Euro Interbank Offered Rate ("EURIBOR"). The Firm continues to cooperate with these investigations to the extent that they are ongoing. ComCo's investigation relating to EURIBOR, to which the Firm and other banks are subject, continues. In December 2016, the EC issued a decision against the Firm and other banks finding an infringement of European antitrust rules relating to EURIBOR. The Firm has filed an appeal of that decision In addition, certain merchants have filed individual actions raising similar allegations against Visa and Mastercard, as well as against the Firm and other banks, and those actions are proceeding. the Court of Appeals. The case was remanded to the District Court for further proceedings consistent with the appellate decision. The original class action was divided into two separate actions, one seeking primarily monetary relief and the other seeking primarily injunctive relief. In September 2018, the parties to the class action seeking monetary relief finalized an agreement which amends and supersedes the prior settlement agreement, and the plaintiffs filed a motion seeking preliminary approval of the modified settlement. This settlement provides for the defendants to contribute an additional $900 million to the approximately $5.3 billion currently held in escrow from the original settlement. In January 2019, the amended agreement was preliminarily approved by the District Court, and formal notice of the class settlement will proceed in accordance with the District Court's order. $600 million of the additional amount will be funded from the litigation escrow account established under the Visa defendants' Retrospective Responsibility Plan, and $300 million will be paid by Mastercard and certain banks in accordance with an agreement among themselves regarding their respective shares. In June 2018, Visa deposited an additional $600 million into its litigation escrow account, which in turn led to a corresponding change in the conversion rate of Visa Class B to Class A shares. Of the Mastercard-related portion, the Firm's share is approximately $36 million. The class action seeking primarily injunctive relief continues separately. Bank and bank holding company A number of merchants appealed the settlement to the United States Court of Appeals for the Second Circuit, which, in June 2016, vacated the District Court's certification of the class action and reversed the approval of the class settlement. In March 2017, the U.S. Supreme Court declined petitions seeking review of the decision of JPMorgan Chase & Co./2018 Form 10-K General Motors Litigation. JPMorgan Chase Bank, N.A. participated in, and was the Administrative Agent on behalf of a syndicate of lenders on, a $1.5 billion syndicated Term Loan facility ("Term Loan") for General Motors Corporation ("GM"). In July 2009, in connection with the GM bankruptcy proceedings, the Official Committee of Unsecured Creditors of Motors Liquidation Company ("Creditors Committee”) filed a lawsuit against JPMorgan Chase Bank, N.A., in its individual capacity and as Administrative Agent for other lenders on the Term Loan, seeking to hold the underlying lien invalid based on the filing of a UCC-3 termination statement relating to the Term Loan. In January 2015, following several court proceedings, the United States Court of Appeals for the Second Circuit reversed the Bankruptcy Court's dismissal of the Creditors Committee's claim and remanded the case to the Bankruptcy Court with instructions to enter partial summary judgment for the Creditors Committee as to the termination statement. The proceedings in the Bankruptcy Court thereafter continued with respect to, among other things, additional defenses asserted by JPMorgan Chase Bank, N.A. and the value of additional collateral on the Term Loan that was unaffected by the filing of the termination statement at issue. In addition, certain Term Loan lenders filed cross-claims in the Bankruptcy Court against JPMorgan Chase Bank, N.A. seeking indemnification and asserting various claims. In January 2019, the parties reached an agreement in principle to fully resolve the litigation, including the cross- claims filed against the Firm. The agreement is subject to definitive documentation and court approval, and is not expected to have any material impact on the Firm. The Bankruptcy Court has stayed all deadlines in the action to allow the parties to finalize the settlement agreement for submission to the Bankruptcy Court. The District Court has dismissed one of the ERISA actions, and the United States Court of Appeals for the Second Circuit affirmed that dismissal in July 2018. The second ERISA action was voluntarily dismissed with prejudice in November 2018. The indirect purchaser action, the consumer action and the opt-out action remain pending in the District Court. 5,501 $ 6,911 $ 5,426 $ 1,775 5,563 4,550 1,053 Interchange Litigation. A group of merchants and retail associations filed a series of class action complaints alleging that Visa and Mastercard, as well as certain banks, conspired to set the price of credit and debit card interchange fees and enacted respective rules in violation of antitrust laws. The parties settled the cases for a cash payment, a temporary reduction of credit card interchange, and modifications to certain credit card network rules. In December 2013, the District Court granted final approval of the settlement. 185,240 216,750 256,515 3rd quarter 2nd quarter 1st quarter Selected income statement data Total net revenue Total noninterest expense Pre-provision profit 4th quarter $ 26,109 15,720 10,389 $ 27,753 $ 15,971 11,782 27,907 16,080 11,827 $ 24,457 14,895 9,562 $ 25,578 $ 25,731 $ $ 27,260 15,623 11,637 2nd quarter 1st quarter 3rd quarter 4th quarter 8,302 184,252 219,330 255,693 Total liabilities and stockholders' equity $ 473,265 $ 475,023 (a) In 2016, in connection with the Firm's 2016 Resolution Submission, the Parent Company established the IHC, and contributed substantially all of its direct subsidiaries (totaling $55.4 billion) other than JPMorgan Chase Bank, N.A., as well as most of its other assets (totaling $160.5 billion) and intercompany indebtedness to the IHC. Total noncash assets contributed were $62.3 billion. In 2017, the Parent Company transferred $16.2 billion of noncash assets to the IHC to complete the contributions to the IHC. (b) Affiliates include trusts that issued guaranteed capital debt securities ("issuer trusts"). For further discussion on these issuer trusts, refer to Note 19. (c) At December 31, 2018, long-term debt that contractually matures in 2019 through 2023 totaled 13.1 billion, $22.1 billion, $20.3 billion, $12.8 billion, and $16.2 billion, respectively. (d) For information regarding the Parent Company's guarantees of its subsidiaries' obligations, refer to Notes 19 and 27. (e) Represents payments, net of refunds, made by the Parent Company to various taxing authorities and includes taxes paid on behalf of certain of its subsidiaries that are subsequently reimbursed. The reimbursements were $1.2 billion, $4.1 billion, and $3.0 billion for the years ended December 31, 2018, 2017, and 2016, respectively. 286 JPMorgan Chase & Co./2018 Form 10-K Supplementary information Selected quarterly financial data (unaudited) As of or for the period ended (in millions, except per share, ratio, headcount data and where otherwise noted) 2018 2017 3,376.1 In addition, the Firm has been named as a defendant along with other banks in a series of individual and putative class actions related to benchmarks filed in various United States District Courts, including two putative class actions relating to U.S. dollar LIBOR during the period that it was administered by ICE Benchmark Administration. These actions have been filed, or consolidated for pre-trial purposes, in the United States District Court for the Southern District of New York. In these actions, plaintiffs make varying allegations that in various periods, starting in 2000 or later, defendants either individually or collectively manipulated various benchmark rates by submitting rates that were artificially low or high. Plaintiffs allege that they transacted in loans, derivatives or other financial instruments whose values are affected by changes in these rates and assert a variety of claims including antitrust claims seeking treble damages. These matters are in various stages of litigation. 3,394.3 2.37 65 63 64 63 63 63 65 LCR (average) (c) 115 115 115 119 120 115 113 N/A 67 61 1.28 1.37 0.66 1.04 1.10 1.03 Loans-to-deposits ratio Overhead ratio 57 58 58 61 57 57 60 1.28 CET1 capital ratio(d) 12.0 15.4 15.5 15.3 15.9 16.1 16.0 15.5 15.6 8.2 8.2 8.2 8.3 8.4 31,261 8.1 12.0 Tier 1 leverage ratio(d) 14.1 12.0 11.8 12.2 12.5 12.5 12.4 Total capital ratio(d) Tier 1 capital ratio(d) 13.6 13.6 13.5 13.9 14.1 14.2 13.7 1.06 ROA(b) 13 $ 366,301 3,425.3 $ 331,393 $ 321,633 $ 312,078 3,469.7 3,519.0 3,552.8 3,360.9 Book value per share 69.52 68.85 67.59 67.04 66.95 66.05 70.35 64.68 $ 375,239 $ 350,204 $ 374,423 3,404.8 3,275.8 1.07 1.76 1.82 1.65 3,458.3 3,479.5 3,489.7 3,512.2 3,325.4 3,534.7 3,574.1 3,599.0 3,601.7 3,630.4 Market and per common share data Market capitalization $ 319,780 Common shares at period-end 3,559.6 TBVPS(a) 56.33 55.68 14% 15% 7% 11% 12% 11% 14% ROTCE(a)(b) 17 17 19 8 13 14 14 12% ROE(b) Selected ratios and metrics 55.14 54.05 53.56 54.03 53.29 52.04 Cash dividends declared per share 0.80 0.80 0.56 0.56 0.56 0.56 0.50 0.50 2.29 3,415.2 3,434.7 The Firm has agreed to settle putative class actions related to exchange-traded Eurodollar futures contracts, Swiss franc LIBOR, EURIBOR, the Singapore Interbank Offered Rate, the Singapore Swap Offer Rate and the Australian Bank Bill Swap Reference Rate. Those settlements are all subject to further documentation and court approval. 8,341 * Total assets $ 16,181 $ 9,953 6,228 4,444 423,835 (e) 7,119 4,866 2,253 Net income 1,593 2,435 1,413 1,022 718 46,560 25,735 16,232 9,503 6,755 641,637 83,294 171,242 expense Expense (c)(d) Revenue (b)(c) JPMorgan Chase & Co./2018 Form 10-K In view of the inherent difficulty of predicting the outcome of legal proceedings, particularly where the claimants seek very large or indeterminate damages, or where the matters present novel legal theories, involve a large number of parties or are in early stages of discovery, the Firm cannot state with confidence what will be the eventual outcomes of the currently pending matters, the timing of their ultimate resolution or the eventual losses, fines, penalties or consequences related to those matters. JPMorgan Chase believes, based upon its current knowledge and after consultation with counsel, consideration of the material legal proceedings described above and after taking into account its current litigation reserves and its estimated aggregate range of possible losses, that the other legal proceedings currently pending against it should not have a material adverse effect on the Firm's consolidated financial condition. The Firm notes, however, that in light of the uncertainties involved in such proceedings, there is no assurance that the ultimate resolution of these matters will not significantly exceed the reserves it has currently accrued or that a matter will not have material reputational consequences. As a result, the outcome of a particular matter may be material to JPMorgan Chase's operating results for a particular period, depending on, among other factors, the size of the loss or liability imposed and the level of JPMorgan Chase's income for that period. The Firm has established reserves for several hundred of its currently outstanding legal proceedings. In accordance with the provisions of U.S. GAAP for contingencies, the Firm accrues for a litigation-related liability when it is probable that such a liability has been incurred and the amount of the loss can be reasonably estimated. The Firm evaluates its outstanding legal proceedings each quarter to assess its litigation reserves, and makes adjustments in such reserves, upwards or downward, as appropriate, based on management's best judgment after consultation with counsel. During the year ended December 31, 2018, the Firm's legal expense was $72 million, and for the years ended December 31, 2017 and 2016, it was a benefit of $(35) million and $(317) million, respectively. There is no assurance that the Firm's litigation reserves will not need to be adjusted in the future. JPMorgan Chase & Co./2018 Form 10-K In addition to the various legal proceedings discussed above, JPMorgan Chase and its subsidiaries are named as defendants or are otherwise involved in a substantial number of other legal proceedings. The Firm believes it has meritorious defenses to the claims asserted against it in its currently outstanding legal proceedings and it intends to defend itself vigorously. Additional legal proceedings may be initiated from time to time in the future. * Note 30 - International operations * Wendel. Since 2012, the French criminal authorities have been investigating a series of transactions entered into by senior managers of Wendel Investissement ("Wendel") during the period from 2004 through 2007 to restructure their shareholdings in Wendel. JPMorgan Chase Bank, N.A., Paris branch provided financing for the transactions to a number of managers of Wendel in 2007. JPMorgan Chase has cooperated with the investigation. The investigating judges issued an ordonnance de renvoi in November 2016, referring JPMorgan Chase Bank, N.A. to the French tribunal correctionnel for alleged complicity in tax fraud. No date for trial has been set by the court. The Firm has been successful in legal challenges made to the Court of Cassation, France's highest court, with respect to the criminal proceedings. In January 2018, the Paris Court of Appeal issued a decision cancelling the mise en examen of JPMorgan Chase Bank, N.A. The Court of Cassation ruled in September 2018 that a mise en examen is a prerequisite for an ordonnance de renvoi and remanded the case to the Court of Appeal to consider JPMorgan Chase Bank, N.A.'s application for the annulment of the ordonnance de renvoi referring JPMorgan Chase Bank, N.A. to the French tribunal correctionnel. Any further actions in the criminal proceedings are stayed pending the outcome of that application. In addition, a number of the managers have commenced civil proceedings against JPMorgan Chase Bank, N.A. The claims are separate, involve different allegations and are at various stages of proceedings. Precious Metals Investigations and Litigation. Various authorities, including the Department of Justice's Criminal Division, are conducting investigations relating to trading practices in the precious metals markets and related conduct. The Firm is responding to and cooperating with these investigations. Several putative class action complaints have been filed in the United States District Court for the Southern District of New York against the Firm and certain current and former employees, alleging a precious metals futures and options price manipulation scheme in violation of the Commodity Exchange Act. The Firm is also a defendant in a consolidated action filed in the United States District Court for the Southern District of New York alleging monopolization of silver futures in violation of the Sherman Act. confirmation of the Plan of Adjustment, and that appeal was dismissed by the United States Court of Appeals for the Eleventh Circuit. The appellants have filed a petition seeking review by the Supreme Court of the United States. 280 Municipal Derivatives Litigation. Several civil actions were commenced against the Firm relating to certain Jefferson County, Alabama (the “County") warrant underwritings and swap transactions. The actions generally alleged that the Firm made payments to certain third parties in exchange for being chosen to underwrite more than $3.0 billion in warrants issued by the County and to act as the counterparty for certain swaps executed by the County. The County subsequently filed for bankruptcy and in November 2013, the Bankruptcy Court confirmed a Plan of Adjustment pursuant to which the above-described actions against the Firm were released and dismissed with prejudice. Certain sewer rate payers filed an appeal challenging the The following table presents income statement and balance sheet-related information for JPMorgan Chase by major international geographic area. The Firm defines international activities for purposes of this footnote presentation as business transactions that involve clients residing outside of the U.S., and the information presented below is based predominantly on the domicile of the client, the location from which the client relationship is managed, or the location of the trading desk. However, many of the Firm's U.S. operations serve international businesses. As the Firm's operations are highly integrated, estimates and subjective assumptions have been made to apportion revenue and expense between U.S. and international operations. These estimates and assumptions are consistent with the allocations used for the Firm's segment reporting as set forth in Note 31. The Firm's long-lived assets for the periods presented are not considered by management to be significant in relation to total assets. The majority of the Firm's long-lived assets are located in the U.S. As of or for the year ended December 31, (in millions) 2018 Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean Total international North America (a) Total Income before income tax In actions related to U.S. dollar LIBOR during the period that it was administered by the BBA, the District Court dismissed certain claims, including antitrust claims brought by some plaintiffs whom the District Court found did not have standing to assert such claims, and permitted antitrust claims, claims under the Commodity Exchange Act and common law claims to proceed. The plaintiffs whose antitrust claims were dismissed for lack of standing have filed an appeal. In February 2018, as to those actions which the Firm has not agreed to settle, the District Court (i) granted class certification with respect to certain antitrust claims related to bonds and interest rate swaps sold directly by the defendants, (ii) denied class certification with respect to state common law claims brought by the holders of those bonds and swaps and (iii) denied class certification with respect to the putative class action related to LIBOR- based loans held by plaintiff lending institutions. 281 Notes to consolidated financial statements 8.4 6.4 8.5 223 (770) U.S. Investment securities: (20) (328) 308 167 (174) 341 AFS: Available-for-sale Non-U.S. 361 (35) 396 882 423 459 U.S. Trading assets - debt instruments: 20 (547) 24 216 519 211 (110) 544 332 212 Non-U.S. 4,329 AOCI: Accumulated other comprehensive income/(loss) 2,286 2,043 ARM: Adjustable rate mortgage(s) 5,956 4,246 1,710 U.S. Loans: (416) (113) (303) (116) 73 (189) Non-U.S. 303 (4) AUC: Assets under custody 101 JPMorgan Chase & Co./2018 Form 10-K 293 Glossary of Terms and Acronyms rating of CCC+/Caa1 and below, as defined by S&P and Moody's. CRO: Chief Risk Officer CRSC: Conduct Risk Steering Committee CTC: CIO, Treasury and Corporate CVA: Credit valuation adjustment Debit and credit card sales volume: Dollar amount of card member purchases, net of returns. Deposit margin/deposit spread: Represents net interest income expressed as a percentage of average deposits. Distributed denial-of-service attack: The use of a large number of remote computer systems to electronically send a high volume of traffic to a target website to create a service outage at the target. This is a form of cyberattack. Credit derivatives: Financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Upon the occurrence of a credit event by the reference entity, which may include, among other events, the bankruptcy or failure to pay its obligations, or certain restructurings of the debt of the reference entity, neither party has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value at the time of settling the credit derivative contract. The determination as to whether a credit event has occurred is generally made by the relevant International Swaps and Derivatives Association ("ISDA") Determinations Committee. Criticized: Criticized loans, lending-related commitments and derivative receivables that are classified as special mention, substandard and doubtful categories for regulatory purposes and are generally consistent with a Dodd-Frank Act: Wall Street Reform and Consumer Protection Act DVA: Debit valuation adjustment EC: European Commission Eligible LTD: Long-term debt satisfying certain eligibility criteria Embedded derivatives: are implicit or explicit terms or features of a financial instrument that affect some or all of the cash flows or the value of the instrument in a manner similar to a derivative. An instrument containing such terms or features is referred to as a "hybrid." The component of the hybrid that is the non-derivative instrument is referred to as the "host." For example, callable debt is a hybrid instrument that contains a plain vanilla debt instrument (i.e., the host) and an embedded option that allows the issuer to redeem the debt issue at a specified date for a specified amount (i.e., the embedded derivative). However, a floating rate instrument is not a hybrid composed of a fixed-rate instrument and an interest rate swap. ERISA: Employee Retirement Income Security Act of 1974 EPS: Earnings per share ETD: “Exchange-traded derivatives": Derivative contracts that are executed on an exchange and settled via a central clearing house. EU: European Union Fannie Mae: Federal National Mortgage Association FASB: Financial Accounting Standards Board FCA: Financial Conduct Authority DRPC: Board of Directors' Risk Policy Committee 59 Core loans: Represents loans considered central to the Firm's ongoing businesses; core loans excludes loans classified as trading assets, runoff portfolios, discontinued portfolios and portfolios the Firm has an intent to exit. Credit cycle: A period of time over which credit quality improves, deteriorates and then improves again (or vice versa). The duration of a credit cycle can vary from a couple of years to several years. resources. AUM: "Assets under management”: Represent assets managed by AWM on behalf of its Private Banking, Institutional and Retail clients. Includes "Committed capital not Called." Auto loan and lease origination volume: Dollar amount of auto loans and leases originated. Beneficial interests issued by consolidated VIES: Represents the interest of third-party holders of debt, equity securities, or other obligations, issued by VIES that JPMorgan Chase consolidates. Benefit obligation: Refers to the projected benefit obligation for pension plans and the accumulated postretirement benefit obligation for OPEB plans. BHC: Bank holding company Card Services includes the Credit Card and Merchant Services businesses. CB: Commercial Banking CBB: Consumer & Business Banking CCAR: Comprehensive Capital Analysis and Review CCB: Consumer & Community Banking CCO: Chief Compliance Officer Commercial Card: provides a wide range of payment services to corporate and public sector clients worldwide through the commercial card products. Services include procurement, corporate travel and entertainment, expense management services, and business-to-business payment solutions. CCP: "Central counterparty" is a clearing house that interposes itself between counterparties to contracts traded in one or more financial markets, becoming the buyer to every seller and the seller to every buyer and thereby ensuring the future performance of open contracts. A CCP becomes counterparty to trades with market participants through novation, an open offer system, or another legally binding arrangement. CEO: Chief Executive Officer CET1 Capital: Common equity Tier 1 capital CFTC: Commodity Futures Trading Commission CFO: Chief Financial Officer CFP: Contingency funding plan Chase Bank USA, N.A.: Chase Bank USA, National Association CIB: Corporate & Investment Bank CIO: Chief Investment Office Client assets: Represent assets under management as well as custody, brokerage, administration and deposit accounts. Client deposits and other third-party liabilities: Deposits, as well as deposits that are swept to on-balance sheet liabilities (e.g., commercial paper, federal funds purchased and securities loaned or sold under repurchase agreements) as part of client cash management programs. CLO: Collateralized loan obligations CLTV: Combined loan-to-value Collateral-dependent: A loan is considered to be collateral- dependent when repayment of the loan is expected to be provided solely by the underlying collateral, rather than by cash flows from the borrower's operations, income or other CDS: Credit default swaps All other interest-earning assets, predominantly U.S. 510 1,063 1,388 (176) 1,209 1,827 (618) 6 Change in net interest income Change in interest expense Non-U.S. U.S. Intercompany funding: 1,212 Non-U.S. Long-term debt: (1) 121 (122) (10) 256 (266) Beneficial interests issued by consolidated VIES, predominantly U.S. 61 64 U.S. 10 16 2 ABS: Asset-backed securities 2018 Form 10-K: Annual report on Form 10-K for year ended December 31, 2018, filed with the U.S. Securities and Exchange Commission. Glossary of Terms and Acronyms JPMorgan Chase & Co./2018 Form 10-K 292 Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. (a) Includes commercial paper. 4,118 4,457 35 186 4,490 1,216 $ (33) $ 2,902 $ (151) 17 721 8,193 8,108 2,462 $ 4,277 $ 1,815 $ 704 (85) (35) (186) 151 (721) (17) (704) (23) (25) (3) 204 1,185 1,140 1,194 985 209 2,339 2,095 735 42 244 42 Non-U.S. U.S. Interest-bearing deposits: Interest-bearing liabilities 8,575 5,706 2,869 12,385 10,655 1,730 Change in interest income 985 844 141 1,573 777 ALCO: Asset Liability Committee 41 AWM: Asset & Wealth Management 45 2,118 1,842 24 180 Non-U.S. 276 U.S. Trading liabilities - debt, short-term and all other interest-bearing liabilities: (a) (54) (108) 54 242 576 659 (83) 1,213 1,167 237 5 Non-U.S. 46 46 U.S. Federal funds purchased and securities loaned or sold under repurchase agreements: 266 307 1,067 2016 1,653,648 9,818 0.59 437,693 447,956 $ 2,180,592 $ 14,275 0.65% $ 2,101,604 $ 9,818 0.47% $ 51,410 2.36% $ 47,292 2.25% 46,059 2.68 40,705 2.49 5,351 1.15 6,587 1.42 0.82 14,275 1,742,899 (10) 1.52 32,457 503 1.55 40,180 504 1.25 276,750 33 6,745 FCC: Firmwide Control Committee 2.44 283,169 JPMorgan Chase & Co./2018 Form 10-K 5,533 14,739 8 0.05 12,404 31 0.25 (2,874) (25) (20,405) 10 2,874 25 20,405 1.95 1,219 22.5 23.1 $ 59 59 409 18 $ 1,977 $ 2,386 (45) (27) 267 26 275 264 11 706 633 73 32 Non-U.S. U.S. (132) (213) 81 425 252 173 194 531 (337) 1,610 (1,141) $ 2,751 $ change 20.7 291 Changes in net interest income, volume and rate analysis The table below presents an attribution of net interest income between volume and rate. The attribution between volume and rate is calculated using annual average balances for each category of assets and liabilities shown in the table and the corresponding annual average rates (refer to pages 288-292 for more information on average balances and rates). In this analysis, when the change cannot be isolated to either volume or rate, it has been allocated to volume. The average annual rates include the impact of changes in market rates as well as the impact of any change in composition of the various products within each category of asset or liability. This analysis is calculated separately for each category without consideration of the relationship between categories (for example, the net spread between the rates earned on assets and the rates paid on liabilities that fund those assets). As a result, changes in the granularity or groupings considered in this analysis would produce a different attribution result, and due to the complexities involved, precise allocation of changes in interest rates between volume and rates is inherently complex and judgmental. (Unaudited) Year ended December 31, (On a taxable-equivalent basis; in millions) Interest-earning assets Deposits with banks: U.S. Non-U.S. Federal funds sold and securities purchased under resale agreements: 21.1 U.S. Securities borrowed: 2018 versus 2017 Increase/(decrease) due to change in: 2017 versus 2016 Increase/(decrease) due to change in: Volume Rate Net change Volume Net Rate Non-U.S. 800 80,117 1,280 (66) (c) (0.10) 73,297 (341) (c) (0.46) 27,214 29 0.11 29,667 9 0.03 128,293 4,186 3.26 116,211 3,825 3.29 108,913 3,528 3.24 99,354 3,548 3.57 223,140 7,490 3.36 216,726 68,110 1.19 1,099 92,466 Average rate Average balance Interest Average rate Average balance Interest $ 366,814 $ 4,093 1.12% $ 72,849 145 6,971 0.20 1,707 0.52% 172 0.27 90,879 1,360 1.50 112,901 1,166 1.03 100,941 967 0.96 329,498 $ 64,101 1.60 3.22 813 1,029 0.15 237,172 634 0.27 221,532 327 0.15 115,574 1,349 1.17 121,945 773 0.63 71,812 262 0.37 56,775 316 0.56 138,470 1,271 0.92 133,788 86 0.06 79,876 703,738 0.29 2,223 776,049 1.79 62,661 1,229 1.97 832,608 39,439 4.74 788,213 35,110 4.45 73,789 1,857 2.52 45,538 78,165 2.25 41,504 1,844 4.44 38,344 859 2.24 2,180,592 65,685 3.01 2,101,604 57,110 2.72 1,756 FDIA: Federal Depository Insurance Act FDIC: Federal Deposit Insurance Corporation 440,124 FFELP: Federal Family Education Loan Program 77,910 2,299,500 2,210,920 26,212 230,350 256,562 (f) $ 2,556,062 26,068 224,631 250,699 (f) $ 2,461,619 $ 51,410 2.19% 2.36 JPMorgan Chase & Co./2018 Form 10-K $ 47,292 2.13% 2.25 289 Interest rates and interest differential analysis of net interest income - U.S. and non-U.S. Presented below is a summary of interest rates and interest differentials segregated between U.S. and non-U.S. operations for the years 2016 through 2018. The segregation of U.S. and non-U.S. components is based on (Table continued on next page) (Unaudited) Year ended December 31, the location of the office recording the transaction. Intercompany funding generally consists of dollar- denominated deposits originated in various locations that are centrally managed by Treasury and CIO. 87,292 2018 55,927 20,737 177,765 1,102 0.62 32,457 503 1.55 40,180 504 1.25 291,489 6,753 2017 2.32 295,573 5,564 1.88 1,742,899 14,275 0.82 1,653,648 9,818 0.59 404,165 402,698 21,022 44,122 1.21 (Taxable-equivalent interest and rates; in millions, except rates) Interest 77,027 640 0.83 38,055 88 0.23 U.S. Non-U.S. All other interest-earning assets, predominantly U.S. Total interest-earning assets 141,134 5,068 3.59 119,917 3,695 3.08 200,883 6,943 3.46 35,805 697 1.95 864,149 45,395 5.25 1.21 Average balance 1,392 2.38 Average rate Interest-earning assets Deposits with banks: U.S. Non-U.S. Federal funds sold and securities purchased under resale agreements: U.S. Non-U.S. Securities borrowed: U.S. Non-U.S. Trading assets - debt instruments: U.S. Non-U.S. Investment securities: U.S. Non-U.S. Loans: 305,117 $ 100,397 5,703 1.87% 204 0.20 102,144 2,427 115,006 2,070 171,814 0.56 (0.04) 102,964 (332) (i) (0.32) 237,206 7,714 3.25 215,565 7,373 3.42 223,592 5,534 2.48 235,211 5,538 2.35 45,086 2,769 6.14 44,176 2,662 6.03 (i) 268,678 8,303 (37) (i) 3.09 95,324 2,265 Within the Consolidated average balance sheets, interest and rates summary, the principal amounts of nonaccrual loans have been included in the average loan balances used to determine the average interest rate earned on loans. For additional information on nonaccrual loans, including interest accrued, refer to Note 12. (Table continued from previous page) Average balance 2017 Interest(g) Average rate 2016 Average balance Average Interest(g) rate $ 439,663 $ 4,238 0.96% $ 393,599 $ 1,879 0.48% 191,820 2,327 1.21 205,367 1.10 (i) 279,387 8,200 95,528 70,897 53,752 135,098 $ 2,461,619 $ 1,013,221 $ 2,857 0.28% $ 925,270 $ 1,356 0.15% 187,386 46,532 1,611 0.86 481 1.03 178,720 36,140 1,089 0.61 203 18,705 2,556,062 $ 138,991 2.94 (h) 906,397 41,296 (h) 4.56 866,378 36,866 4.26 41,504 2,180,592 (13,453) 80,736 20,432 1,844 4.44 38,344 859 2.24 65,685 3.01 2,101,604 (13,965) 2.72 59,588 53,999 115,913 2,401 2.97 48,818 • Net revenue rate: Represents Card Services net revenue (annualized) expressed as a percentage of average loans for the period. Net mortgage servicing revenue: Includes operating revenue earned from servicing third-party mortgage loans which is recognized over the period in which the service is provided, changes in the fair value of MSRS and the impact of risk management activities associated with MSRs. Net production revenue: Includes fees and income recognized as earned on mortgage loans originated with the intent to sell; the impact of risk management activities associated with the mortgage pipeline and warehouse loans; and changes in the fair value of any residual interests held from mortgage securitizations. Net production revenue also includes gains and losses on sales of mortgage loans, lower of cost or fair value adjustments on mortgage loans held-for-sale, changes in fair value on mortgage loans originated with the intent to sell and measured at fair value under the fair value option, as well as losses recognized as incurred related to repurchases of previously sold loans. Net charge-off/(recovery) rate: Represents net charge- offs/(recoveries) (annualized) divided by average retained loans for the reporting period. Net Capital Rule: Rule 15c3-1 under the Securities Exchange Act of 1934. NAV: Net Asset Value NA: Data is not applicable or available for the period presented. Multi-asset: Any fund or account that allocates assets under management to more than one asset class. MSR: Mortgage servicing rights MSA: Metropolitan statistical areas loan is other than the borrower's primary residence; or (v) a history of delinquencies or late payments on the loan. 296 Subprime loans are loans that, prior to mid-2008, were offered to certain customers with one or more high risk characteristics, including but not limited to: (i) unreliable or poor payment histories; (ii) a high LTV ratio of greater than 80% (without borrower-paid mortgage insurance); (iii) a high debt-to-income ratio; (iv) an occupancy type for the Subprime Prime mortgage loans are made to borrowers with good credit records who meet specific underwriting requirements, including prescriptive requirements related to income and overall debt levels. New prime mortgage borrowers provide full documentation and generally have reliable payment histories. Prime The option ARM real estate loan product is an adjustable- rate mortgage loan that provides the borrower with the option each month to make a fully amortizing, interest-only or minimum payment. The minimum payment on an option ARM loan is based on the interest rate charged during the introductory period. This introductory rate is usually significantly below the fully indexed rate. The fully indexed rate is calculated using an index rate plus a margin. Once the introductory period ends, the contractual interest rate charged on the loan increases to the fully indexed rate and adjusts monthly to reflect movements in the index. The minimum payment is typically insufficient to cover interest accrued in the prior month, and any unpaid interest is deferred and added to the principal balance of the loan. Option ARM loans are subject to payment recast, which converts the loan to a variable-rate fully amortizing loan upon meeting specified loan balance and anniversary date triggers. Alt-A loans are generally higher in credit quality than subprime loans but have characteristics that would disqualify the borrower from a traditional prime loan. Alt-A lending characteristics may include one or more of the following: (i) limited documentation; (ii) a high CLTV ratio; (iii) loans secured by non-owner occupied properties; or (iv) a debt-to-income ratio above normal limits. A substantial proportion of the Firm's Alt-A loans are those where a borrower does not provide complete documentation of his or her assets or the amount or source of his or her income. Option ARMS Alt-A Correspondent - Banks, thrifts, other mortgage banks and other financial institutions that sell closed loans to the Firm. Mortgage product types: Retail - Borrowers who buy or refinance a home through direct contact with a mortgage banker employed by the Firm using a branch office, the Internet or by phone. Borrowers are frequently referred to a mortgage banker by a banker in a Chase branch, real estate brokers, home builders or other third parties. Glossary of Terms and Acronyms 295 Mortgage origination channels: Moody's: Moody's Investor Services • MMDA: Money Market Deposit Accounts Net interchange income includes the following components: Rewards costs: The cost to the Firm for points earned by cardholders enrolled in credit card rewards programs. Principal transactions revenue also includes certain realized and unrealized gains and losses related to hedge accounting and specified risk-management activities, including: (a) certain derivatives designated in qualifying hedge accounting relationships (primarily fair value hedges of commodity and foreign exchange risk), (b) certain derivatives used for specific risk management purposes, primarily to mitigate credit risk, foreign exchange risk and commodity risk, and (c) other derivatives. Pretax margin: Represents income before income tax expense divided by total net revenue, which is, in management's view, a comprehensive measure of pretax performance derived by measuring earnings after all costs are taken into consideration. It is one basis upon which management evaluates the performance of AWM against the performance of their respective competitors. Principal transactions revenue: Principal transactions revenue is driven by many factors, including the bid-offer spread, which is the difference between the price at which the Firm is willing to buy a financial or other instrument and the price at which the Firm is willing to sell that instrument. It also consists of realized (as a result of closing out or termination of transactions, or interim cash payments) and unrealized (as a result of changes in valuation) gains and losses on financial and other instruments (including those accounted for under the fair value option) primarily used in client-driven market-making activities and on private equity investments. In connection with its client-driven market- making activities, the Firm transacts in debt and equity instruments, derivatives and commodities (including physical commodities inventories and financial instruments that reference commodities). Pre-provision profit/(loss): Represents total net revenue less noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses. PRA: Prudential Regulatory Authority credit-impaired loans acquired in the same fiscal quarter into one or more pools, provided that the loans have common risk characteristics(e.g., product type, LTV ratios, FICO scores, past due status, geographic location). A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. PD: Probability of default JPMorgan Chase & Co./2018 Form 10-K PCI: “Purchased credit-impaired" loans represents certain loans that were acquired and deemed to be credit-impaired on the acquisition date in accordance with the guidance of the FASB. The guidance allows purchasers to aggregate Participating securities: Represents unvested share-based compensation awards containing nonforfeitable rights to dividends or dividend equivalents (collectively, "dividends"), which are included in the earnings per share calculation using the two-class method. JPMorgan Chase grants RSUs to certain employees under its share-based compensation programs, which entitle the recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock. These unvested awards meet the definition of participating securities. Under the two-class method, all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities, based on their respective rights to receive dividends. PCA: Prompt corrective action Parent Company: JPMorgan Chase & Co. Overhead ratio: Noninterest expense as a percentage of total net revenue. Over-the-counter cleared (“OTC-cleared”) derivatives: Derivative contracts that are negotiated and executed bilaterally, but subsequently settled via a central clearing house, such that each derivative counterparty is only exposed to the default of that clearing house. Over-the-counter (“OTC") derivatives: Derivative contracts that are negotiated, executed and settled bilaterally between two derivative counterparties, where one or both counterparties is a derivatives dealer. OPEB: Other postretirement employee benefit ORMF: Operational Risk Management Framework OTTI: Other-than-temporary impairment OCI: Other comprehensive income/(loss) OCC: Office of the Comptroller of the Currency OAS: Option-adjusted spread Nonperforming assets: Nonperforming assets include nonaccrual loans, nonperforming derivatives and certain assets acquired in loan satisfaction, predominantly real estate owned and other commercial and personal property. NOW: Negotiable Order of Withdrawal recognized on an accrual basis. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest have been in default for a period of 90 days or more unless the loan is both well-secured and in the process of collection. Collateral-dependent loans are typically maintained on nonaccrual status. Glossary of Terms and Acronyms JPMorgan Chase & Co./2018 Form 10-K Nonaccrual loans: Loans for which interest income is not NOL: Net operating loss NM: Not meaningful Net yield on interest-earning assets: The average rate for interest-earning assets less the average rate paid for all sources of funds. Partner payments: Payments to co-brand credit card partners based on the cost of loyalty program rewards earned by cardholders on credit card transactions. • Interchange income: Fees earned by credit and debit card issuers on sales transactions. Merchant Services: is a business that primarily processes transactions for merchants. MD&A: Management's discussion and analysis Measurement alternative: Measures equity securities without readily determinable fair values at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer. MBS: Mortgage-backed securities HTM: Held-to-maturity HQLA: High quality liquid assets Households: A household is a collection of individuals or entities aggregated together by name, address, tax identifier and phone number. Glossary of Terms and Acronyms JPMorgan Chase & Co./2018 Form 10-K 294 Home equity - junior lien: Represents loans and commitments where JPMorgan Chase holds a security interest that is subordinate in rank to other liens. Home equity - senior lien: Represents loans and commitments where JPMorgan Chase holds the first security interest on the property. HELOC: Home equity line of credit HELOAN: Home equity loan Headcount-related expense: Includes salary and benefits (excluding performance-based incentives), and other noncompensation costs related to employees. GSIB: Global systemically important banks Ginnie Mae: Government National Mortgage Association GSE: Fannie Mae and Freddie Mac G7: Group of Seven nations: Countries in the G7 are Canada, France, Germany, Italy, Japan, the U.K. and the U.S. G7 government bonds: Bonds issued by the government of one of the G7 nations. FVA: Funding valuation adjustment FX: Foreign exchange FTE: Fully taxable equivalent FSB: Financial Stability Board Freddie Mac: Federal Home Loan Mortgage Corporation Free standing derivatives: a derivative contract entered into either separate and apart from any of the Firm's other financial instruments or equity transactions. Or, in conjunction with some other transaction and is legally detachable and separately exercisable. Forward points: Represents the interest rate differential between two currencies, which is either added to or subtracted from the current exchange rate (i.e., “spot rate") to determine the forward exchange rate. FRC: Firmwide Risk Committee Firm: JPMorgan Chase & Co. FICO score: A measure of consumer credit risk provided by credit bureaus, typically produced from statistical models by Fair Isaac Corporation utilizing data collected by the credit bureaus. FICC: The Fixed Income Clearing Corporation FHLB: Federal Home Loan Bank FHA: Federal Housing Administration FFIEC: Federal Financial Institutions Examination Council ICAAP: Internal capital adequacy assessment process IDI: Insured depository institutions IHC: JPMorgan Chase Holdings LLC, an intermediate holding company • • Master netting agreement: A single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). The LTV ratio considering all available lien positions, as well as unused lines, related to the property. Combined LTV ratios are used for junior lien home equity products. Managed basis: A non-GAAP presentation of Firmwide financial results that includes reclassifications to present revenue on a fully taxable-equivalent basis. Management also uses this financial measure at the segment level, because it believes this provides information to enable investors to understand the underlying operational performance and trends of the particular business segment and facilitates a comparison of the business segment with the performance of competitors. Combined LTV ratio An estimate of the LTV as of a certain date. The current estimated LTV ratios are calculated using estimated collateral values derived from a nationally recognized home price index measured at the metropolitan statistical area ("MSA") level. These MSA-level home price indices consist of actual data to the extent available and forecasted data where actual data is not available. As a result, the estimated collateral values used to calculate these ratios do not represent actual appraised loan-level collateral values; as such, the resulting LTV ratios are necessarily imprecise and should therefore be viewed as estimates. Current estimated LTV ratio The LTV ratio at the origination date of the loan. Origination date LTV ratios are calculated based on the actual appraised values of collateral (i.e., loan-level data) at the origination date. Origination date LTV ratio collateral (i.e., residential real estate) securing the loan. LTV: "Loan-to-value": For residential real estate loans, the relationship, expressed as a percentage, between the principal amount of a loan and the appraised value of the JPMorgan Chase & Co./2018 Form 10-K LTIP: Long-term incentive plan Loss emergence period: Represents the time period between the date at which the loss is estimated to have been incurred and the ultimate realization of that loss. LOB CROS: Line of Business and CTC Chief Risk Officers PSU(s): Performance share units LOB: Line of business LIBOR: London Interbank Offered Rate LGD: Loss given default LDA: Loss Distribution Approach LCR: Liquidity coverage ratio JPMorgan Securities: J.P. Morgan Securities LLC Loan-equivalent: Represents the portion of the unused commitment or other contingent exposure that is expected, based on historical portfolio experience, to become drawn prior to an event of a default by an obligor. JPMorgan Clearing: J.P. Morgan Clearing Corp. JPMorgan Chase Bank, N.A.: JPMorgan Chase Bank, National Association ISDA: International Swaps and Derivatives Association JPMorgan Chase: JPMorgan Chase & Co. Investment-grade: An indication of credit quality based on JPMorgan Chase's internal risk assessment system. "Investment grade" generally represents a risk profile similar to a rating of a “BBB-”/“Baa3" or better, as defined by independent rating agencies. All TDRS (both wholesale and consumer), including ones that have returned to accrual status All wholesale nonaccrual loans Impaired loan: Impaired loans are loans measured at amortized cost, for which it is probable that the Firm will be unable to collect all amounts due, including principal and interest, according to the contractual terms of the agreement. Impaired loans include the following: LLC: Limited Liability Company Federal Reserve: The Board of the Governors of the Federal Reserve System REIT: "Real estate investment trust”: A special purpose investment vehicle that provides investors with the ability to participate directly in the ownership or financing of real- estate related assets by pooling their capital to purchase and manage income property (i.e., equity REIT) and/or mortgage loans (i.e., mortgage REIT). REITS can be publicly or privately held and they also qualify for certain favorable tax considerations. Glossary of Terms and Acronyms 90,990 1,484 1.63 Beneficial interests issued by consolidated VIES, predominantly U.S. Long-term debt: 21,079 493 2.34 U.S. Non-U.S. Intercompany funding: U.S. Non-U.S. Total interest-bearing liabilities Noninterest-bearing liabilities (b) Total investable funds Net interest income and net yield: U.S. 256,220 7,954 3.10 20,194 24 0.12 (51,933) (746) Non-U.S. 51,933 2.25 150,694 3,417 7.00 2,229,188 78,070 3.50 Interest-bearing liabilities Interest-bearing deposits: U.S. 816,305 4,562 0.56 Non-U.S. 244,300 1,411 0.58 Federal funds purchased and securities loaned or sold under repurchase agreements: U.S. 117,754 2,562 2.18 Non-U.S. 71,528 504 0.70 Trading liabilities - debt, short-term and all other interest-bearing liabilities: (a) U.S. 3,389 746 1,789,064 22,383 TCE: Tangible common equity TBVPS: Tangible book value per share Taxable-equivalent basis: In presenting results on a managed basis, the total net revenue for each of the business segments and the Firm is presented on a tax- equivalent basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in managed basis results on a level comparable to taxable investments and securities; the corresponding income tax impact related to tax-exempt items is recorded within income tax expense. Structural interest rate risk: Represents interest rate risk of the non-trading assets and liabilities of the Firm. Structured notes: Structured notes are financial instruments whose cash flows are linked to the movement in one or more indexes, interest rates, foreign exchange rates, commodities prices, prepayment rates, or other market variables. The notes typically contain embedded (but not separable or detachable) derivatives. Contractual cash flows for principal, interest, or both can vary in amount and timing throughout the life of the note based on non-traditional indexes or non-traditional uses of traditional interest rates or indexes. SMBS: Stripped mortgage-backed securities SPES: Special purpose entities SLR: Supplementary leverage ratio Single-name: Single reference-entities Seed capital: Initial JPMorgan capital invested in products, such as mutual funds, with the intention of ensuring the fund is of sufficient size to represent a viable offering to clients, enabling pricing of its shares, and allowing the manager to develop a track record. After these goals are achieved, the intent is to remove the Firm's capital from the investment. SEC: Securities and Exchange Commission Scored portfolio: The scored portfolio predominantly includes residential real estate loans, credit card loans and certain auto and business banking loans where credit loss estimates are based on statistical analysis of credit losses over discrete periods of time. The statistical analysis uses portfolio modeling, credit scoring and decision-support tools. SAR(S): Stock appreciation rights 298 S&P: Standard and Poor's 500 Index RWA: "Risk-weighted assets": Basel III establishes two comprehensive approaches for calculating RWA (a Standardized approach and an Advanced approach) which include capital requirements for credit risk, market risk, and in the case of Basel III Advanced, also operational risk. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk- weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. RSU(s): Restricted stock units ROTCE: Return on tangible common equity ROE: Return on equity ROA: Return on assets Risk-rated portfolio: Credit loss estimates are based on estimates of the probability of default ("PD”) and loss severity given a default. The probability of default is the likelihood that a borrower will default on its obligation; the loss given default ("LGD") is the estimated loss on the loan that would be realized upon the default and takes into consideration collateral and structural support for each credit facility. Revenue wallet: Proportion of fee revenue based on estimates of investment banking fees generated across the industry (i.e., the revenue wallet) from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third-party provider of investment banking competitive analysis and volume- based league tables for the above noted industry products. RHS: Rural Housing Service of the U.S. Department of Agriculture Retained loans: Loans that are held-for-investment (i.e., excludes loans held-for-sale and loans at fair value). Reported basis: Financial statements prepared under U.S. GAAP, which excludes the impact of taxable-equivalent adjustments. REO: Real estate owned Regulatory VaR: Daily aggregated VaR calculated in accordance with regulatory rules. Receivables from customers: Primarily represents held-for- investment margin loans to brokerage customers that are collateralized through assets maintained in the clients' brokerage accounts, as such no allowance is held against these receivables. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. TDR: "Troubled debt restructuring" is deemed to occur when the Firm modifies the original terms of a loan agreement by granting a concession to a borrower that is experiencing financial difficulty. TLAC: Total Loss Absorbing Capacity U.K.: United Kingdom Unaudited: Financial statements and information that have 1.25 $ 2,229,188 $ 22,383 1.00% $ 55,687 2.50% 50,236 2.91 5,451 1.09 297 Non-U.S. Assets Liabilities 24.7 22.3 Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. (a) Includes commercial paper. (b) Represents the amount of noninterest-bearing liabilities funding interest-earning assets. (c) Negative interest income and yield is related to client-driven demand for certain securities combined with the impact of low interest rates; this is matched book activity and the negative interest expense on the corresponding securities loaned is recognized in interest expense and reported within trading liabilities - debt, short-term and all other interest-bearing liabilities. 290 JPMorgan Chase & Co./2018 Form 10-K For further information, refer to the "Net interest income" discussion in Consolidated Results of Operations on pages 48-51. JPMorgan Chase & Co./2018 Form 10-K Percentage of total assets and liabilities attributable to non-U.S. operations: 57,110 (Table continued from previous page) Financial information about JPMorgan Chase & Co. can be accessed by visiting the Investor Relations website at jpmorganchase.com. Additional questions should be addressed to: M.L. Chayotid Kridakon Taiwan Carl K. Chien Vietnam Van Bich Phan Italy Francesco Cardinali The Netherlands Peter A. Kerckhoffs Luxembourg Pablo Garnica JPMorgan Chase Vice Chairs Mark S. Garvin Vittorio U. Grilli Thailand Phyllis J. Campbell Jacob A. Frenkel Walter A. Gubert Mel R. Martinez David Mayhew E. John Rosenwald JPMorgan Chase & Co./2018 Annual Report 301 J.P. Morgan International Council Rt. Hon. Tony Blair Chairman of the Council Former Prime Minister of Great Britain and Northern Ireland London, United Kingdom John L. Donnelly The Hon. Robert M. Gates Edmund Y. Lee Carlos Ma. G Mendoza Kyril Courboin Latin America/Caribbean Andean, Caribbean and Central America Moises Mainster Colombia Angela Hurtado Argentina Facundo D. Gomez Minujin Brazil José Berenguer Chile Alfonso Eyzaguirre Mexico Singapore Felipe Garcia-Moreno Malaysia Steve R. Clayton Belgium North America Kevin G. Latter Tanguy A. Piret Turkey Canada Iberia Philippines Mustafa Bagriacik Ignacio de la Colina David E. Rawlings Marc J. Hussey Vice Chairman of the Council Partner RiceHadleyGates LLC The Hon. Carla A. Hills Chairman and Chief Executive Officer Hills & Company International Consultants Washington, District of Columbia The Hon. John Howard OM AC Former Prime Minister of Australia Sydney, Australia Joe Kaeser President and Chief Executive Officer Siemens AG Munich, Germany The Hon. Henry A. Kissinger Chairman Kissinger Associates, Inc. New York, New York Jorge Paulo Lemann Director The Kraft Heinz Company Pittsburgh, Pennsylvania Nancy McKinstry Chief Executive Officer Wolters Kluwer Alphen aan den Rijn, The Netherlands New York, New York Amin H. Nasser Dhahran, Saudi Arabia The Hon. Condoleezza Rice Partner RiceHadleyGates LLC Stanford, California Paolo Rocca Chairman and Chief Executive Officer Tenaris Buenos Aires, Argentina Nassef Sawiris Chief Executive Officer OCI N.V. London, United Kingdom Ratan Naval Tata Chairman Emeritus Tata Trusts Mumbai, India President and Chief Executive Officer Saudi Aramco JPMorgan Chase & Co. William B. Harrison, Jr. Former Chairman and Chief Executive Officer Moscow, Russia Washington, District of Columbia Bernard Arnault Chairman and Chief Executive Officer LVMH Moët Hennessy - Louis Vuitton Paris, France Paul Bulcke Member of the Board of Directors Nestlé S.A. Vevey, Switzerland Jamie Dimon* Chairman and Chief Executive Officer JPMorgan Chase & Co. New York, New York John Elkann Chairman Fiat Chrysler Automobiles N.V. Torino, Italy Martin Feldstein Professor of Economics Harvard University Cambridge, Massachusetts Ignacio Galán Chairman Iberdrola, S.A. Madrid, Spain Armando Garza Sada Chairman of the Board ALFA Nuevo León, Mexico Alex Gorsky Chairman and Chief Executive Officer Johnson & Johnson New Brunswick, New Jersey Herman Gref Chief Executive Officer, Chairman of the Executive Board Sberbank Iberia, Italy and the Netherlands Belgium, France, Greece, Nick Bossart Switzerland 3 Corporate Governance & Nominating Committee 2 Compensation & Management Development Committee 1 Audit Committee Member of: William C. Weldon 2,3 Retired Chairman and Chief Executive Officer Johnson & Johnson (Healthcare products) Lee R. Raymond 2, 3 Lead Independent Director JPMorgan Chase & Co.; Retired Chairman and Chief Executive Officer Exxon Mobil Corporation (Oil and gas) (Industrial and financial services) Retired Vice Chairman General Electric Company; Retired Chairman and Chief Executive Officer GE Capital Michael A. Neal 4 (Real estate development) Clear Creek Properties, Inc. Chairman and Chief Executive Officer Laban P. Jackson, Jr.¹ 4 Directors' Risk Policy Committee 5 Public Responsibility Committee Ariel Investments, LLC (Investment management) Mellody Hobson 1,5 (Professional services) Timothy P. Flynn 1,5 Retired Chairman and Chief Executive Officer KPMG Chief Executive Officer JPMorgan Chase & Co. (Financial services) James Dimon Chairman and Chief Executive Officer Henry Crown and Company (Diversified investments) James S. Crown 4 Chairman and Berkshire Hathaway Inc. (Conglomerate) Todd A. Combs 4,5 Investment Officer (Television and entertainment) Chief Executive Officer NBCUniversal, LLC Stephen B. Burke 2, 3 The Boeing Company (Aerospace) President Operating Committee James Dimon Chairman and Jason R. Scott Firmwide Controller Nicole Giles Molly Carpenter Secretary Other Corporate Officers Head of Corporate Responsibility; Chairman of the Mid-Atlantic Region Peter L. Scher CEO, Commercial Banking Douglas B. Petno Head of Human Resources Robin Leopold Chief Financial Officer Marianne Lake Stacey Friedman General Counsel CEO, Asset & Wealth Management Mary Callahan Erdoes Chief Information Officer Lori Beer Chief Risk Officer Ashley Bacon CEO, Consumer & Community Banking Chief Operating Officer; Co-President and Gordon A. Smith CEO, Corporate & Investment Bank Chief Operating Officer; Co-President and Daniel E. Pinto Chief Executive Officer Retired Executive Vice President Joseph C. Tsai James A. Bell¹ JPMorgan Chase & Co. Hong Kong Filippo Gori Japan Steve Teru Rinoie Korea Tae Jin Park South and South East Asia Kalpana Morparia Indonesia Haryanto T. Budiman Europe/Middle East/Africa Africa, Central & Eastern Europe, Kazakhstan, Middle East, Pakistan, Russia and Turkey Sjoerd Leenart Bahrain, Egypt and Lebanon Ali Moosa Mark Leung Kazakhstan and Russia Middle East and North Africa Khaled Hobballah Karim Tannir Saudi Arabia Bader A. Alamoudi Sub-Saharan Africa Austria, Germany, Ireland, Israel, Nordics and Switzerland Dorothee Blessing Austria Anton J. Ulmer Ireland Carin Bryans Israel Roy Navon Yan L. Tavrovsky China Paul Uren Australia and New Zealand Linda B. Bammann 4 Retired Deputy Head of Risk Management Board of Directors 299 JPMorgan Chase & Co./2018 Form 10-K Warehouse loans: Consist of prime mortgages originated with the intent to sell that are accounted for at fair value and classified as trading assets. VIES: Variable interest entities VGF: Valuation Governance Forum VCG: Valuation Control Group VaR: "Value-at-risk" is a measure of the dollar amount of potential loss from adverse market moves in an ordinary market environment. VA: U.S. Department of Veterans Affairs U.S. LCR: Liquidity coverage ratio under the final U.S. rule. U.S. Treasury: U.S. Department of the Treasury U.S. government-sponsored enterprises ("U.S. GSES") and U.S. GSE obligations: In the U.S., GSES are quasi- governmental, privately held entities established by Congress to improve the flow of credit to specific sectors of the economy and provide certain essential services to the public. U.S. GSEs include Fannie Mae and Freddie Mac, but do not include Ginnie Mae, which is directly owned by the U.S. Department of Housing and Urban Development. U.S. GSE obligations are not explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S.government. U.S. GAAP: Accounting principles generally accepted in the U.S. U.S.: United States of America not been subjected to auditing procedures sufficient to permit an independent certified public accountant to express an opinion. Glossary of Terms and Acronyms Investor Relations Lou Rauchenberger General Auditor JPMorgan Chase & Co./2018 Annual Report Regional Chief Executive Officers Asia Pacific Europe/Middle East/Africa Latin America/Canada Nicolas Aguzin Viswas Raghavan Martin G. Marron Senior Country Officers and Location Heads Asia Pacific (Financial services) Executive Vice Chairman Alibaba Group Hong Kong, China The Hon. Tung Chee Hwa GBM Vice Chairman FSC This Annual Report is printed on paper made from well-managed forests and other controlled sources. The paper is independently certified by Bureau Veritas Quality International according to Forest Stewardship CouncilⓇ standards. "JPMorgan Chase," "J.P. Morgan," "Chase," the Octagon symbol and other words or symbols in this report that identify JPMorgan Chase services are service marks of JPMorgan Chase & Co. 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Attention (Board member(s)) Office of the Secretary Directors 480 Washington Boulevard Jersey City, NJ 07310-2053 Investor Relations JPMorgan Chase & Co. 277 Park Avenue, Floor 43 New York, NY 10172-0003 Telephone: 212-270-7325 New York, NY 10179-0001 Telephone: 212-270-6000 jpmorganchase.com Office of the Secretary JPMorgan Chase & Co. 4 New York Plaza Annual Report on Form 10-K The Annual Report on Form 10-K of JPMorgan Chase & Co. as filed with the U.S. Securities and Exchange Commission will be made available without charge upon request to: Stock listing New York Stock Exchange The New York Stock Exchange ticker symbol for the common stock of JPMorgan Chase & Co. is JPM. New York, NY 10004-2413 383 Madison Avenue One final but key issue: Agile platforms and cloud capabilities not only allow you to do things much faster but also enable you to organize teams differently. You can create smaller teams of five to 20 people who can be continually reimagining, reinventing and rolling out new products and services in a few days instead of months. Technological solutions help us do better underwriting, expediting the mortgage or automobile loan approval process, letting The power of artificial intelligence and machine learning is real. These technologies already are helping us reduce risk and fraud, upgrade customer service, improve underwriting and enhance marketing across the firm. And this is just the beginning. As our management teams get better at understanding the power of AI and machine learning, these tools are rapidly being deployed across virtually everything we do. We can also use artificial intelligence to try to achieve certain desired outcomes, such as making mortgages even more available to minorities. A few examples will suffice: In the Corporate & Investment Bank, DeepX leverages machine learning to assist our equities algorithms globally to execute transactions across 1,300 stocks a day, and this total is rising as we roll out DeepX to new countries. Across our company, we will be deploying virtual assistants (robots driven by artifi- cial intelligence) to handle tasks such as maintaining internal help desks, tracking down errors and routing inquiries. In Consumer Marketing, we are better able to customize insights and offerings for individual customers, based on, for example, their ability to save or invest, their travel preferences or the availability of discounts on brands they like. the customer accept the loan in a couple of clicks and then start shopping for a home or car. II. COMMENTS ON CURRENT CRITICAL ISSUES • • In our Consumer Operations, we are using AI and machine learning techniques for ATM cash management to optimize cash in devices, reduce the cost of reloads and schedule ATM maintenance. And our initial results from machine learning fraud applications are expected to drive approximately $150 million of annual benefits and countless efficiencies. For example, machine learning is helping to deliver a better customer experience while also prioritizing safety at the point of sale, where fraud losses have been reduced significantly, with automated decisions on transactions made in milliseconds. We are now able to approve 1 million additional good customers (who would have been declined for potential fraud) and also decline approximately 1 million additional fraudsters (who would have been approved). Machine learning will also curtail check fraud losses by analyzing signatures, payee names and check features in real time. Over time, AI will also dramatically improve Anti-Money Laundering/Bank Secrecy Act protocols and processes as well as other complex compliance requirements. 34 on the external cloud or the internal cloud (the internal cloud will have many of the benefits of the external cloud's scalable and efficient platforms). 33 It is important to note that the cloud has matured to the point where it can meet the high expectations that are set by large enter- prises that have fairly intense demands around security, audit procedures, access to systems, cyber security and business resiliency. We will try to retrain and redeploy our workforce as Al reduces certain types of jobs. We are evaluating all of our jobs to deter- mine which are most susceptible to being lost through AI. We will plan ahead so we can retrain or deploy our employees both for other roles inside the company and, if necessary, outside the company. 32 II. COMMENTS ON CURRENT CRITICAL ISSUES Lehman failed, no one had a problem in replacing any of these activities. For another example, American regu- lators simply doubled thresholds for American banks (versus international competition) and have never adjusted them, as they were supposed to do, for economic growth, for other new regula- tions like total loss absorbing capacity and liquidity or for the fact that GSIB banks have become a smaller part of the financial system. Now regulators are talking about adding GSIB require- ments to CCAR, which is only logical if the GSIB charge itself makes sense in the first place. If GSIB regulation is to become this important, it needs thor- ough justification. Later in this letter I discuss some possible adverse consequences to the U.S. financial system because of the interplay between these factors in a downturn. One comment that we continue to hear is that U.S. banks are now doing quite well despite evidence that GSIB requirements are tougher on U.S. banks than on foreign banks. But that outperformance is not ordained from above and may not always be the case. We should calculate data the right way, and U.S. banks, their employees, shareholders and the communities they serve should not be put at a permanent disadvantage. Proper calibration of financial regulation can enhance the growth and resiliency of the U.S. economy, which actually reduces systemic risk and helps banks safely serve more clients. 4. We believe stock buybacks are an essential part of proper capital allocation but secondary to long-term investing. I have already noted that stock buybacks, though sometimes misused, are an important tool that businesses must have to reallocate excess capital. To reiterate, this should be done only after proper invest- ments for the future have been considered. A recent complaint is that companies, partially due to tax reform, have used their excess capital to buy back more stock instead of investing in their busi- ness. While this is true, you should keep in mind three things. First, as stock buybacks increased in 2018, so did corporate capital expenditures and research and develop- ment (R&D). In fact, contrary to popular belief, capital expenditures as a percentage of GDP are higher today than in the "good old days" of the 1950s and 1960s. Second, companies tend to buy back stock when they don't see a good use for capital in the next year or two. We believe that as compa- nies adjust to the new higher cash flows, they will begin to reinvest more of that money in the United States. The benefit of tax reform is the long-term (multi-year) cumulative effect of capital retained and reinvested in the United States. And third, the capital that was used to buy back stock did not disappear - it was given to share- holders who then put it to a better and higher use of their own choosing. Here is one concluding comment on long- term investing: Many investors legiti- mately demand that companies think long term and explain their strategies and poli- cies. Meanwhile, these same investors, who demand long-term thinking from compa- nies, often invest in funds that are paid a lot of money for how a stock performs in one year. I hope these investors appreciate the disconnect and hope they will consider the pressures for short-term performance they may have helped to create. II. COMMENTS ON CURRENT CRITICAL ISSUES . 5. On the importance of the cloud and artificial intelligence, we are all in. The power of the cloud is real. We were a little slow in adopting the cloud, for which I am partially responsible. My early thinking about the cloud was that it was just another term for outsourcing. I held firm to the view, which is somewhat still true, that we can run our own data centers, networks and applications as efficiently as anyone. But here's the critical point: Cloud capabilities are far more extensive, and we are now full speed ahead. Let me cite a couple of examples: The cloud gives us the ability to achieve rapid scale and elasticity of computing power exponentially beyond our own capacity. This will be especially relevant as we scale up our artificial intelligence efforts. The cloud platform is agile and flexible. It offers access to data sets, advanced analytics and machine learning capabili- ties beyond our own. It increases devel- opers' effectiveness by multiples - you can almost "click and drop" new elements into existing programs as opposed to writing extensive new code. For instance, adding databases and/or machine learning to an application can be done almost instantaneously. And certain tasks, such as testing code and provi- sioning compute power, are automated. The cloud provides a software develop- ment experience that is frictionless and allows our engineers to prototype quickly and learn fast, as well as increase the speed of delivering new capabilities to our customers and clients. We will be rapidly “refactoring” most of our applications to take full advantage of cloud computing. We then can decide whether it is more advantageous to run our applications The combined power of virtually unlimited computing strength, AI applied to almost anything and the ability to use vast sets of data and rapidly change applications is extraordinary – we have only begun to take advantage of the opportunities for the company and for our customers. enterprises are often inefficient; corporate and government debt levels are growing rapidly; financial markets lack depth, trans- parency and adequate rule of law; and Asia is a very complex part of the world geopoliti- cally speaking. Just as important, not enough people participate in the nation's political system. Chinese leadership is well aware of these issues and talks about many of them quite openly. I say none of this to be nega- tive about China (indeed, I have enormous respect for what the Chinese have accom- plished in the economic realm) but just to give a balanced view. And in spite of these difficulties, we believe that China is well on its way to becoming a fully developed nation, though the future will probably entail more uncertainty and moments of slower growth (like the rest of us) than in the past. Disruption of trade is another risk for China. The United States' trade issues with China are substantial and real. They include the theft or forced transfer of intellectual property; lack of bilateral investment rights, giving ownership or control of investments; onerous non-tariff barriers; unfair subsidies or benefits for state-owned enterprises; and the lack of rapid enforcement of any disagree- ments. The U.S. position is supported, though in an uncoordinated way, by our Japanese and European allies. We should only expect China to do what is in its own self-interest, but we believe that it should and will agree to some of the United States' trade demands because, ultimately, the changes will create a stronger Chinese economy. We should also point out that over the last 30 years, the Chinese have been on a high-speed path that includes increasing transparency and economic reform, and while the momentum slows down periodically, they have continued relentlessly on that path. We believe the odds are high that a fair trade deal will eventually be worked out – but if not, there could be serious repercussions. The threat of cyber security may very well be the biggest threat to the U.S. financial system. dinated way, fiscal, monetary and industrial policy levers to maintain the growth and employment they want, and they have the control and wherewithal to do it. That being said, the American public should understand that China does not have a straight road to becoming the dominant economic power. The nation simply has too much to overcome in the foreseeable future. If China and the United States can maintain a healthy strategic and economic relationship (and that should be our goal), it could greatly benefit both countries as well as the rest of the world. Debt levels are increasing around the world - although this debt is mitigated because much of it is sovereign debt, which is different from corporate and consumer debt. If countries essentially owe debt to them- selves, not to creditors outside their country, they can generally manage their debt (America's total debt to GDP is just about 80%, while Japan's is approaching 200%). Such debt is not necessarily a good thing because it can be politically destabilizing and overcomplicate policymaking; however, it is generally manageable because if a nation owes money to itself, it is essentially real- locating its income across various interest groups within the country. If the country can continue to grow, it can still create more income for its citizens. America's debt level is rapidly increasing but is not at the danger level. While America does owe in excess of $6 trillion (essentially 40% of its publicly held debt) to creditors outside the country, U.S. companies and investors hold more than $25 trillion in total claims on foreigners, including more than $12 trillion of foreign portfolio holdings, and the U.S. economy is worth more than $100 trillion. So we earn more on foreign assets than we pay to foreign creditors. This is not a major issue. However, our country's debt level over the next 30 years will start to increase exponentially, and at a certain point, this could cause concern in global capital markets. We have time to address this problem, but we should start to deal with the issue well before it becomes a crisis. 37 II. COMMENTS ON CURRENT CRITICAL ISSUES People also point to emerging market debt - both corporate and sovereign - as a potential issue, but the emerging markets, both coun- tries and companies, are much bigger and stronger than they were in the past. They have more foreign exchange reserves and generally more effective risk management of currency and interest rate mismatches. Leveraged lending is increasing, particularly through shadow banks. Total leveraged lending in the United States is approximately $2.3 trillion. About 25% of the loans are owned by banks, the majority in more senior positions, and the remaining 75% are owned by shadow banks or non-banks. Deconstructing that number a bit, about $1.8 trillion is in U.S. institutional leverage term loans - approximately 30% of which are owned by banks. We estimate that approximately $500 billion of direct loans are owned exclusively by non-banks. While leveraged lending is a growing issue and one that we are monitoring, we don't think this is yet of the size or quality to cause systemic issues in the financial system. This does not mean it won't create some issues. When things get bad, invariably prices drop dramatically, certain types of high-yield debt cannot be refinanced, etc. but at this level, it is still a manageable issue. There are growing geopolitical tensions - with less certainty around American global leadership. Geopolitical tensions are always there - just reading the newspaper in any week in any year since World War II would make anyone pretty worried. But it does appear that geopo- litical tensions are growing. Let me mention a few: Russian aggression, Middle East conflicts, Venezuela, North Korea, Iran, Turkey, Brexit and European politics generally. It's always difficult to understand the effect of geopolitical uncertainty. But it is now heightened due to uncertainty around how the United States intends to exercise global leadership. This uncertainty may very well be the biggest new unknown factor affecting critical geopolitical and economic issues. The chance of bad policy errors is increasing. In this risk section and in the next section on public policy, I feel compelled to empha- size an obvious point: Bad public policy is a major risk. It could be central banks and monetary policy, trade snafus or simply deep political gridlock in an increasingly complex world but bad policymaking is definitely an increasing risk for the global economy. The confusion and uncertainty around liquidity are causing some legitimate concerns. Several times in the last few years, including in the fourth quarter of 2018, markets exhibited rapid losses of liquidity, although fortunately, and importantly, the markets recovered in all cases – but that was in the context of a good environment. The ongoing debate around liquidity and short-term losses of liquidity in the market is an important one. We consider it in two ways: traditional liquidity and macro liquidity. Traditional liquidity. I call it micro liquidity here, and it generally refers to the width of the bid-ask spread, as well as the size and speed with which securities can be bought or sold without dramatically affecting their price. There is no question that some micro liquidity is more constrained than in the past due to bank capital, liquidity and Volcker Rule requirements. In addi- tion, high-frequency traders generally create some intraday liquidity (within a day), though even this is unreliable in a downturn. Because they rarely take posi- tions interday (day to day), traders do not create real liquidity, but view is that my they increase the volatility of liquidity over time. There is no question that rules and regulations also cause unwanted and unnecessary distortions in money market vehicles, such as repos and swaps, particu- larly at quarter-end. If you look at liquidity - from before the financial crisis to today - in fairly liquid markets like Treasuries, swaps and equi- ties, there is a noticeable difference. In good markets, liquidity is essentially high and is almost at the same level today as it 38 China can deal with many serious situa- tions because, unlike developed democratic nations, it can both macromanage and micromanage its economy and move very fast. Government officials can pull, in a coor- 6. We remain devoted and diligent to protect privacy and stay cyber safe - we will do what it takes. GSIB capital requirements. My biggest issue is with GSIB capital require- ments, and since they may be added to the CCAR stress test, they become even more important. Most of the factors used in GSIB requirements are not risk-adjusted – and many of the calculations have no fundamental underpinning or logical justification. Their methodology irrationally multi- plies certain factors over and over, and many of the facts are simply unjus- tified on any basis. For example, one of the risks is called “substitutability," which is supposed to measure the risk that we won't be able to replace certain services of a large bank that fails or retrenches during a crisis. The specific factors used to calculate this risk are market share of equity and debt under- writing and market making. But when 36 I have written in previous letters about the enormous effort and resources we dedi- cate to protect ourselves and our clients - we spend nearly $600 million a year on these efforts and have more than 3,000 employees deployed to this mission in some way. Indirectly, we also spend a lot of time and effort trying to protect our company in different ways as part of the ordinary course of running the business. But the financial system is interconnected, and adversaries are smart and relentless – so we must continue to be vigilant. The good news is that the industry (plus many other industries), along with the full power of the federal govern- ment, is increasingly being mobilized to combat this threat. The issues around privacy are real. We have spoken frequently in the past about the importance of safeguarding the privacy of our customers. We already do this exten- sively, and, in fact, we are inventing new products to make it easier for our customers to understand where we send their data (with their permission), as well as how to change or restrict what we do with that data. New laws in Europe stipulate that consumers should be able to see what data companies have on file about them and to correct or delete this information if they choose. These are the right principles, but they are very complex to execute. It is imperative that the U.S. government thoughtfully design policies to protect its consumers and that these poli- cies be national versus state-specific. Different 35 II. COMMENTS ON CURRENT CRITICAL ISSUES state laws around privacy rules would create a virtually impossible legal, compliance and regulatory-monitoring situation. But maybe the most crucial privacy issue of all relates to protecting our democracy. Our First Amendment rights do not extend to foreign governments, entities or individuals. The openness of the internet means that trolls, foreign governments and others are aggressively using social media and other platforms to confuse and distort information. They should not be allowed to secretly or dishonestly advertise or even promote ideas on media and social networks. We believe there are ways to address this, and we will be talking more about this issue in the future. 7. We know there are risks on the horizon that will eventually demand our attention. In spite of all the uncertainty, the U.S. economy continues to grow in 2019, albeit more slowly than in 2018. Employment and wages are going up, inflation is moderate, financial markets are healthy, and consumer and business confidence remains strong, although down from all-time highs. The consumer balance sheet and credit are in rather good shape, and housing, though not particularly strong, is in short supply in many U.S. cities, which should eventually be a tailwind. Before I review some of the serious and possibly increasing risks that we may confront in the years ahead, I do want to review what happened in the fourth quarter of 2018. The fourth quarter of 2018 might be a harbinger of things to come. Going into the final months of last year, opti- mism about the global economy prevailed, and this was reflected in the stock and bond markets. But in the fourth quarter, growth slowed in Germany; Italy repudiated European Union rules; Brexit uncertainty remained; and fear spiked around Ameri- ca's trade issues with China. Among other geopolitical tensions, the U.S. government shutdown began. In addition, more questions arose about interest rate increases in the United States and the effect of the reversal of unprecedented quantitative easing, partic- ularly in this country. These issues, which reduced growth forecasts and increased uncertainty, should legitimately cause stock prices to drop and bond spreads to increase. However, stock markets fell 20%, investment grade bond spreads gapped out by 36% and certain markets (like initial public offerings and high yield) virtually closed down. Even at the time, these large swings seemed to be an overreaction, but they highlight two critical issues. One, which we never forget, is that investor sentiment can veer widely from optimism to pessimism based on little funda- mental change. And second, for the fourth or fifth time in this recovery, there were excessive moves in the market with rapidly increasing volatility accompanied by steep drops in liquidity. Market reactions do not always accurately reflect the real economy, and, therefore, poli- cymakers and even companies should not overreact to them. But they do reflect market participant views of changing probabilities and possibilities of economic outcomes. Thus, policymakers (and banks), particularly the Fed, must necessarily (because they need to think forward) take an assessment of these issues into account. With this backdrop, I will discuss some of the serious issues on people's minds (with more on liquidity later). There are legitimate concerns around China's economy (in addition to trade), but they are manageable. To fully understand China, you have to do a fair assessment of all of its strengths and weaknesses. Over the last 40 years, China has done a highly effective job of getting itself to this point of economic development, but in the next 40 years, the country will have to confront serious issues. The Chinese lack enough food, water and energy; corruption continues to be a problem; state-owned II. COMMENTS ON CURRENT CRITICAL ISSUES - - that in the nine quarters following the actual Lehman collapse, JPMorgan Chase earned $30 billion). One of the refrains that we hear about CCAR results is they show that most banks at the worst part of the stress cycle can barely cover their required capital. This is fundamentally inaccurate. The CCAR test can give this false impression because it requires banks to do unnatural things (such as continuing all stock buybacks - even when it is completely obvious that banks wouldn't or couldn't do this). As a result, we don't rely solely on CCAR, and we stress test hundreds of scenarios a month, preparing ourselves for circum- stances far worse than CCAR stress. From 2014 to 2016, oil prices collapsed from a high of $108 per barrel to a low of $26 per barrel. We were carrying approximately 250 loans to smaller oil and gas companies (mostly based in Houston), referred to in the industry as “reserve-based loans," or RBLs. The proven oil and gas reserves in the ground served as the collateral for these loans, as reviewed by both J.P. Morgan's petroleum engineers and third-party engi- neering consultants. We had $3 billion in A recent example in the oil and gas sector shows how we balance risk while serving clients in tough times. Banks are under constant pressure, including political pressure, to make loans (remember subprime mortgages?) even when they should not. But when and if something goes wrong with loans, even when and proper responsible underwriting is done, banks will come under a lot of legal, regulatory and political scrutiny and should expect to be blamed for potentially causing the problem. These conflicting pressures to make or not rules that may be unpopular. I have always believed that this necessary discipline with customers is one of the reasons that, histori- cally, banks have not been popular. II. COMMENTS ON CURRENT CRITICAL ISSUES 29 Making bad and unworthy loans ultimately is bad for both the bank and the customer. Being a responsible bank means you can't always give customers what they want, and, therefore, it is unlikely that all of your customers are going to like you. We are fundamentally not in the same position as most businesses. If a customer has the money, most businesses will sell their goods and services to that customer. Banks can't do that. Sometimes we have to say no or enforce Responsible banks cannot always give customers what they want. make loans – will always exist and need to be outstanding loans under the RBL structure two times the average normal trading day revenue. Overall, loans are still the biggest risk that banks take. Our loan losses last year were $5 billion, and in the worst year of the Great Recession, our loan losses were approx- imately $24 billion. 2. We have to remind ourselves that responsible banking is good and safe banking. However, if by the remotest, shooting-star possibility Lehman failed anyway, regulators would now have the legal authority to put the firm in receivership (they did not have that ability back in 2007-2008). At the moment of failure, unsecured debt of approximately $120 billion would be immediately converted to equity. "New Lehman” would be the best-capitalized bank in the world. In addition, derivatives contracts would not be triggered, and cash would continue to move through the pipes of the financial system. Legislators and regulators should be applauded for what they have done to solve the Too Big to Fail problem, though I should point out that this was accomplished by putting some basic rules in place - not the thousands of other rules layered atop them. As I mentioned in my shareholder letter in 2016, it is instructive to look at what would happen if Lehman were to fail in today's regulatory regime. First of all, it is highly unlikely the firm would fail because under today's capital rules, Lehman's equity capital would be approximately $45 billion instead of $23 billion, which it was in 2007. In addition, Lehman would have far stronger liquidity and “bail-inable” debt. And finally, the firm would be forced to raise capital much earlier in the process. Lehman simply would not have failed. HAVE BEEN EASILY MANAGEABLE IF IT DID FAIL IT SIMPLY WOULD NOT HAVE FAILED, BUT IT WOULD - LEHMAN REDUX While CCAR losses may exceed what banks are likely to experience, they do appropriately include benefits that banks receive from being diversified and from having healthy profit margins. And CCAR is an effective built-in countercy- clical buffer because its whole purpose is to ensure adequate capital at the worst point of a major stress event. Capital requirements for GSIBS, however, are completely different. One of the critical responsibilities of banks is to take a rigorous and disciplined approach to allocating capital in the financial system whether they do it directly through loans or through public and private capital markets. Banks need to do this knowing there will be recessions and that they should plan to support their clients through their most diffi- cult times. We did exactly that throughout the 2008 crisis (again, see message to employees on pages 27-28). While many people focus on market making, which of course entails risk (we buy and sell about $2 trillion a day of various securities around the world), this risk taking is carefully moni- tored and largely hedged. To put risk taking and market making a little bit in perspective - in the last five years, we have lost money trading on only 11 days, and the loss was usually small and never more than about properly navigated by a good bank. II. COMMENTS ON CURRENT CRITICAL ISSUES Client selection is one of the most important things we do. If one bank builds a book of business with clients of high character and another bank builds its business with clients of low character (who are usually pushing sound banking practices to the limit), it's clear which bank will succeed over time. Therefore, turning down clients, which can sometimes be hard to do, is often the only way to be a responsible bank. I deeply believe in stress testing, but I do have issues with CCAR. First, it consists of only a single test (there are many things that can go wrong that should be stress tested) - which is unlikely to prepare anyone (banks or regulators) adequately. There is an arbitrariness to a single test. Moreover, I don't think CCAR accurately represents what a loss would look like in the nine quarters after a Lehman-type event (remember Comprehensive Capital Analysis Review. Operational risk capital. We now hold nearly $400 billion of operational risk- weighted assets, which means we hold more than $40 billion of equity for assets that don't exist. This was a new calcula- tion added after the crisis to recognize that banks also bear serious operational risk (stemming from lawsuits, processing errors and other issues). I agree that all banks bear operational risk, yet this is also true for all companies. Most compa- nies, including banks, have earnings to pay for operational risk. And the calcu- lation that gets us to $400 billion is questionable and so complex that I am not going to explain it here. Finally, most of our operational risk assets stem from Bear Stearns and WaMu subprime mort- gage products that we don't even offer anymore. Tying up capital in perpetuity - looking for shadows on the wall - is probably not the best idea for fostering growth in America. We also need to get the recalibration of other regulatory requirements right, partic- ularly around operational risk capital, the Fed's Comprehensive Capital Analysis and Review (CCAR) stress test and the addi- tional allocation of capital to global system- ically important banks (GSIB). If we don't do so, certain products and services will continue to be pushed outside the banking system (where they are, fundamentally, not regulated), distorting markets and raising the cost of credit for clients. II. COMMENTS ON CURRENT CRITICAL ISSUES Client selection is critical. Because of these significant issues, we are intensely reviewing our role in origi- nating, servicing and holding mortgages. The odds are increasing that we will need to materially change our mortgage strategy going forward. In the early 2000s, bad mortgage laws helped create the Great Recession of 2008. Today, bad mortgage rules are hindering the healthy growth of the U.S. economy. Because there are so many regulators involved in crafting the new rules, coupled with political intervention that isn't always helpful, it is hard to achieve the much-needed mortgage reform. This has become a critical issue and one reason why banks have been moving away from significant parts of the mortgage busi- ness. That business, in particular, high- lights one of the flaws of our complicated capital allocation regime. The best way to risk manage a bank is to use risk weights that are actually based on risk. However, since most banks are also constrained by standardized capital (a capital measure that does not risk-adjust for the lower risk of having a properly underwritten prime mortgage), owning mortgages becomes hugely unprofitable. The country desperately needs mortgage reform - it would add to America's economic growth. Reducing onerous and unneces- sary origination and servicing require- ments (there are 3,000 federal and state requirements today) and opening up the securitization markets for safe loans would dramatically improve the cost and avail- ability of mortgages to consumers - partic- ularly the young, the self-employed and those with prior defaults. And these would not be subprime mortgages but mortgages that we should be making. By taking this step, our economists believe that home- ownership and economic growth would increase by up to 0.2% a year. 31 Here are a few areas where we think recalibra- tion would be good not only for banks, but for consumers and the economy as a whole: • I want to be very clear that we do not advo- cate for the repeal of Dodd-Frank. We believe that the strength and resilience of the U.S. financial system have benefited from the law. Ten years out from the crisis, however, it is appropriate for policymakers to examine areas of our regulatory framework that are excessive, overlapping, inefficient or duplicative. At the same time, they should identify areas where banks can promote economic growth without impacting the very important progress we have made on safety and soundness. In fact, a stronger economy, by definition, is a safer economy. Our goal should be to achieve a rational, calibrated approach to regulation that strikes the right balance. This should be an ongoing and rigorous process that does not require any significant piece of legislation and should not be politicized. 3. We believe in good regulation - both to help America grow and improve financial stability. II. COMMENTS ON CURRENT CRITICAL ISSUES 30 (and more to the oil industry as a whole). While we made these loans conservatively, we knew that low oil prices at the bottom of the cycle put us at great risk of loan losses - maybe even as high as $500 million. Our view was that we were going to work with these borrowers; i.e., extend the loans and try to help the companies survive this rough patch. (Of course, we put up additional loan loss reserves to account for possible losses.) At one point, surprisingly, some regulators made it clear that they did not want banks to extend these loans because they were too risky. But we thought it was important, even at the risk of losing hundreds of millions of dollars (something that we were posi- tioned to be able to do), to help our clients get through this tough time rather than desert them when they needed us most. And sticking with our clients is exactly what we did. We thought regulators were overreacting - and, indeed, our losses, ultimately, were miniscule. Because of these actions, we are still welcome in Houston. Risk taking is a detailed, analytical process and includes extensive risk mitigation. Shareholders may be surprised to find out that, fundamentally, we are not a risk-taking but rather a risk-mitigating institution. Risk mitigation is not guessing – it is a thoughtful, detailed analytical process that leads to measured decision making. Partic- ipants in our risk meetings can attest that while we are adamant about serving clients, we are also fanatic about understanding and mitigating some of the associated risks. So, in addition to proper client selection, risks are mitigated through simplification, diver- sification, hedging, syndication, covenants, hard limits, continuous monitoring and fast reaction to problems. We deeply analyze everything so we can shoulder appropriate risk for and with our clients. We are their financial partner. Carefully monitor the growing shadow bank system. While we do not believe that the rise in non-banks and shadow banking has reached the point of systemic risk, the growth in non-bank mortgage lending, student lending, leveraged lending and some consumer lending is accelerating and needs to be assiduously monitored. (We do this monitoring regularly as part of our own business.) Growth in shadow banking has been possible because rules and regulations imposed upon banks are not necessarily imposed upon these non-bank lenders, which exemplifies the risk of not having the new rules prop- erly calibrated. An additional risk is that many of these non-bank lenders will not be able to continue lending in difficult economic times - their borrowers will become stranded. Banks traditionally try to continue lending to their customers in tough times. I would like to give a few examples, which represent the tip of the iceberg (it would be easy to come up with thousands more). Governments, both federal and state, fight to keep military bases open that we don't need and Veterans Affairs hospitals that are broken – making the military more costly and less effective. Our shortcomings are not just about inefficiencies; they border on immoral. In an incredibly depressing story, former Secretary of Defense Bob Gates describes how Congress took years longer than it should have to approve the building of U.S. Army personnel 46 carriers that we needed in Iraq and Afghanistan to protect our soldiers from improvised explosive devices. While we dallied, many of our soldiers died or received terrible lifelong injuries. • III. PUBLIC POLICY 46 We need to set aside our narrow self-interest. We live in an increasingly complex world where companies, governments, unions and special interest groups vie for time, attention and favorable circumstances for their respective institutions. While it is a constitutional right to petition our govern- ment, and many organizations legitimately fight for the interests of their constituents, we all may have become too self-inter- ested. I fear that this self-interest is part of what is destroying the glue that holds our society together. We all share a collective responsibility to improve our country. I am not an advocate for unregulated, unvar- nished, free-for-all capitalism. (Few people I know are.) But we shouldn't forget that true freedom and free enterprise (capitalism) are, at some point, inexorably linked. strate that we are spending money wisely, we should spend more - think infrastruc- ture and education funding. And that may very well mean taxing the wealthy more. If that happens, the wealthy should remember that if we improve our society and our economy, then they, in effect, are among the main winners. We need to set aside partisan politics. None of these issues is exclusively owned by Democrats or Republicans. To the contrary, it is clear that partisan politics is stopping collaborative policy from being implemented, particularly at the federal level. This is not some special economic malaise we are in. This is about our society. We are unwilling to compromise. We are unwilling or unable to create good policy based on deep analytics. And our govern- ment is unable to reorganize and keep pace in the new world. Plain and simple, this is a collective failure to put the needs of society ahead of our personal, parochial and partisan interests. If we do not fix these problems, America's moral, economic and military dominance may cease to exist. In my view, we need a Marshall Plan for America. To do this, Democrats have to acknowledge that many of the things that have been done as a nation - often in the name of good - have sometimes not worked and need to be modified. Throwing money at problems does not always work. Recently, a report showed that the federal government wasted nearly $1 billion on charter schools due to mismanagement and lack of adequate oversight - this was money intended to help children. Demo- crats should acknowledge Republicans' legitimate concerns that sending money to Washington tends to be simply seen as waste, ultimately offering little value to local communities. Republicans need to acknowledge that America should and can afford to provide a proper safety net for our elderly, our sick and our poor, as well as help create an environment that generates more opportunities and more income for more Americans. And if we can demon- 3. All these issues are fixable, but that will happen only if we set aside partisan politics and narrow self-interest - our country must come first. III. PUBLIC POLICY 45 Show me a country without any large, successful companies, and I will show you an unsuccessful country - with too few jobs and not enough opportunity as an outcome. And no country would be better off without its large, successful companies in addition to its midsized and small compa- nies. Private enterprise is the true engine of growth in any country. Approximately 150 million people work in the United States: 130 million work in private enterprise and only 20 million people in government. As I pointed out earlier in this letter, large, successful companies generally provide good wages, even at the starting level, as well as insurance for employees and their families, retirement plans, training and other benefits. Companies in a free enter- prise system drive innovation through capital investments and R&D; they are huge supporters of communities; and they often are at the forefront of social policy. Are they the reason for all of society's ills? Absolutely not. However, in many ways and without ill intent, many companies were able to avoid almost literally drive by - many of society's problems. Now they are being called upon to do more - and they should. Successful economies will create large, successful companies. Five states (California, Connecticut, Illinois, New Jersey and New York) fight for unlimited state and local tax deduc- tions because those five states reap 46% of the benefit - even worse, knowing that over 80% of the benefits from these deductions go to people who earn more than $320,000 a year. Our nation requires strong political leaders to develop good, thoughtful poli- cies, use their political skills to determine what is doable and exercise their leader- ship skills to lead people toward common- sense solutions. Businesses are equally guilty here. We know what to do. High schools and community colleges should work with local businesses to create specific skills training programs, internships and apprenticeships that prepare graduating students to be job-ready - whether they go on to earn a credential, to work or to attend college. With 7 million job openings and 6 million unemployed workers in the United States, there is an opportunity for companies to work with local institutions, including community colleges and local apprenticeship programs. Business must be involved in this process, and it needs to be done locally because that is where the actual jobs are. Germany does an exceptional job at apprenticeships. Germany has one of the strongest education and training systems in the world, with about 1.5 million young people annually participating in apprentice- ship programs that are paid opportunities to gain in-demand skills along with an education. The vocational schools and apprenticeship programs work directly with local businesses to ensure students are connected to available jobs upon graduation. Germany's youth unemployment rate is one of the lowest in the world. - none of The business tax changes in the 2017 tax law made the United States more competitive, benefiting American workers today and strength- ening our economy for the long term. In 2018, nominal wages increased 3.3% - the fastest rate of growth since 2008 - and job openings exceeded the number of unemployed workers for the first time since the federal government started tracking these data in 2000. Beyond this important progress, there is still more that policymakers could do to help working Americans. Of the 150 million Americans working today, approximately 21 million earn between $7.25 an hour (the prevailing federal minimum wage) and $10.10 an hour. It is hard to live on $7-$10 an hour, particularly for families (even if two household members are working). While it would be acceptable to increase minimum wages, this should be done locally TAX CREDITS AND BENEFITS This may be our toughest, most complicated problem, but we know there are some things we can do to make the system work better. Some of the solutions may include aligning incentives better; trying to eliminate the extraordinary amount of money wasted on bureaucracy, administration and fraud; empowering employees to make better choices, with upfront transparency in employer plan pricing and options and the actual cost of medical procedures; developing better corporate wellness programs, focusing particu- larly on obesity and smoking; creating better tools to shop around for non-emergency care and manage healthcare expenses; and reducing the extraordinary expense for unwanted end-of-life care. Another obvious thing to do is to start teaching wellness, nutrition, health and exercise in K-12 classrooms nationwide. HEALTHCARE 品 The 2015 transportation spending bill, Fixing America's Surface Transportation Act (FAST Act), is intended to fund surface transporta- tion programs - including highways - at over $305 billion through 2020. Its aim is to improve mobility on America's highways; create jobs and support economic growth; decrease bureaucracy in getting projects approved and completed - and we need to finish its implementation. Again, experience from other countries may help. We could learn from Germany and Canada, for example, whose officials endorsed large infrastructure projects and sped through permitting in two to three years by forcing federal, state and local approvers to simultaneously work through a single vetting process. Significantly reducing the time of permitting also dramatically reduces the cost and uncertainty around making major capital investments. INFRASTRUCTURE INVESTMENT Starting a small business today generally requires multiple licenses, which take precious months to get. But it doesn't end there. Talk with any small business owner and that person will describe the mountains of red tape, inefficient systems and a huge amount of documentation involved to operate the business. We need to reduce the number of licenses that are required to open and run a small business. In addition, we should look at the excessive state and local rules affecting small businesses, consolidating and eliminating unnecessary rules and regulations where possible. And all regulations should have a thorough cost-benefit analysis and be periodically reviewed for current relevancy. REGULATORY REFORM Some countries are now implementing mandatory preschool for children at three years of age. This is a wonderful policy. It makes childcare less expensive and has proved to be extraor- dinarily good for student education short and long term. Parents like it, too. Of course, the benefits may not be seen for many years, but this is precisely the type of long-term thinking in policymaking that we need. EDUCATION Some solutions to how we might drive growth, incomes and opportunity 47 I have already commented about needing real policies that include thoughtful plans to increase growth and create more oppor- tunity for everyone. Faster growth will raise incomes, generate opportunities and create the wherewithal to fund improve- ments in our social welfare programs. (On pages 48-49, I describe some possible solutions to the problems previously high- lighted on pages 43-44.) These solutions are not my own but are a synthesis of some of the best thoughts that we have seen. Some of these solutions are simple, and some are more complex. And obvi- ously, if they were politically easy to put into practice, that would have been done by now. However, I am convinced that if we could get ideas like these implemented, economic growth and opportunity for all would be greatly enhanced. The U.S. federal government is becoming less relevant to what is going on in people's lives. People have generally lost faith in the ability of institutions to deliver on their mission and meet societal needs. They are demanding change, and we must recognize that change is needed. We need dramatic reform of our global and federal institu- tions and how we attack our biggest soci- etal challenges. There are signs of progress, particularly in how local governments are starting to attack pressing problems - the ones that directly affect people's lives, like education, housing and employment. Look at Detroit and see how excellent leader- ship is fixing a once failing city. We should continue to empower local governments to address the needs of our society, but we should be asking our federal government to do the same. 4. Governments must be better and more effective - we cannot succeed without their help. The rest of us could do a better job, too. say, industry gets its share of tax breaks and forms of protection from legiti- mate competition. I could add hospitals, schools and unions to this list our institutions is blameless. While leaders obviously fight for their institutions, we all need to be able to advocate for policies that are good for our organizations without being bad for our country. And as a general matter, we, as citizens, should support policies that are good for our country even if they may not be good for us individually. For too long, too many have fought to use regulation and legislation to further their interests without appropriate regard for the needs of the country. Just start digging through the tax code – buried in there are an extraordi- nary number of loopholes, credits and exemptions that aren't about competi- tiveness or good tax policy. Suffice it to חיייוייים 48 When governments control companies, economic assets (companies, lenders and so on) over time are used to further polit- ical interests leading to inefficient compa- nies and markets, enormous favoritism and corruption. As Margaret Thatcher said, "The problem with socialism is that eventually you run out of other people's money." Socialism inevitably produces stagnation, corruption and often worse – such as authoritarian We are always prepared to deal with the next recession. We generally do not spend a lot of time guessing about when the next recession will be – we manage our business knowing that there will be cycles. First and foremost, we will continue to serve our clients. From the prior parts of this letter, you can see that we continued to make responsible loans to our clients during and after the Great Recession when they needed us most - and we will do that again. We will not stop investing in our future, investing in technology or building new branches. We will continue to make markets for our clients. We will not overreact to the credit cycle. We will mitigate risk. We may reduce risk by taking on fewer new clients or by syndi- cating or hedging risk. And we may reduce risk by managing our portfolio of securi- ties and loans unrelated to clients. We will exercise more of our muscle in terms of managing expenses, monitoring headcount and creating more efficiencies. We will have special credit teams, created in advance, to deal with any problematic credits. Finally, we will be seeking out new ways to grow and compete. Our experience is that recessions do create opportunities for healthy companies to enhance their fran- chises generally by serving clients where other companies cannot. 40 III. PUBLIC POLICY There are many critical issues roiling the United States and other countries around the world today - just to name a few: capitalism versus other economic systems, the role of business in our society, how the United States intends to exercise global leadership, income inequality, equal oppor- tunity, access to healthcare, immigration and diversity. Many people have lost faith in government's ability to solve these and other problems. In fact, almost all insti- tutions - governments, schools, unions, media and businesses - have lost credibility in the eyes of the public. In the meantime, many of these problems have been around for a long time and are not aging well. Poli- tics is increasingly divisive, and a number of policies are not working. This state of affairs is unlikely to get better without thor- ough diagnosis, thoughtful policy solutions and a commitment to a common purpose. In this section, I attempt to analyze and offer some views on what has caused this situation and then suggest some solutions. Neither the diagnoses nor the proposed cures are purely my own. These issues have been studied intensively by many people with deep knowledge. And given the space and other constraints of this letter, I may be about to violate the Einstein maxim, which I love: "Everything should be made as simple as possible, but not simpler." One of the main points I am trying to make is that when you step back and take a comprehensive multi-year view, looking at the situation in its totality, it is the cumulative effect of many of our policies that has created many of our prob- lems. And whatever the solutions, I think they are unlikely to be achieved by govern- ment alone - civil society and business need to be part of the equation. To start, we must understand our problems. 1. The American Dream is alive - but fraying for many. Before I talk about our problems, I think it's important to put any negatives in context, so first a paean to our nation. America is still the most prosperous nation the world has ever seen. We are blessed with the natural gifts of land; all the food, water and energy we need; the Atlantic and Pacific oceans as natural borders; and wonderful neighbors in Canada and Mexico. And we are blessed with the extraordinary gifts from our Founding Fathers, which are still unequaled: freedom of speech, freedom of religion, freedom of enterprise, and the promise of equality and opportunity. These gifts have led to the most dynamic economy the world has ever seen, nurturing vibrant businesses large and small, exceptional universities, and a welcoming environment for innovation, science and technology. America was an idea borne on principles, not based upon histor- ical relationships and tribal politics. It has and will continue to be a beacon of hope for the world and a magnet for the world's best and brightest. Of course, America has always had its flaws. Some of its more recent issues center on income inequality, stagnant wages, lack of equal opportunity, immigration and lack of access to healthcare. I make it a prac- tice when hearing complaints to strive to understand where people might be right or partially right instead of rejecting or accepting their views reflexively. 41 III. PUBLIC POLICY Middle class incomes have been stagnant for years. Income inequality has gotten worse. Forty percent of American workers earn less than $15 an hour, and about 5% of full-time American workers earn the minimum wage or less, which is certainly not a living wage. In addition, 40% of Americans don't have $400 to deal with unexpected expenses, such as medical bills or car repairs. More than 28 million Americans don't have medical insurance at all. And, surprisingly, 25% of those eligible for various types of federal assis- tance programs don't get any help. No one can claim that the promise of equal opportunity is being offered to all Amer- icans through our education systems, nor are those who have run afoul of our justice system getting the second chance that many of them deserve. And we have been debating immigration reform for 30 years. Simply put, the social needs of far too many of our citizens are not being met. The key point here is that a fairly healthy U.S. economy will be confronting a wide variety of issues in 2020 and 2021. It's hard to look at all the issues facing the world and not think that the range of possible outcomes is broader and that the odds of bad outcomes might be increasing. And certain factors, like confidence, which we know is important, can be easily damaged by bad policy, unexpected events or even high market volatility. The next recession may not resemble prior reces- sions. Next time, the cause may be just the cumulative effect of negative factors - the proverbial last straw on the camel's back. 8. We are prepared for - though we are not predicting - a recession. If a downturn starts and leads to darker scenarios, we will be prepared, and we also believe the U.S. government will eventually respond adequately. Of course, we hyper-focus on today's prob- lems, and they often overshadow the prog- ress we are making across the globe. We should not overlook the positive signs. In addition to the strong U.S. economy, the world is still growing, trade issues may be properly resolved and Brazil, among others, has turned the corner economically. government officials who often have an increasing ability to interfere with both the economy and individual lives - which they frequently do to maintain power. This would be as much a disaster for our country as it has been in the other places it's been tried. II. COMMENTS ON CURRENT CRITICAL ISSUES was before the crisis. But when markets became volatile in the last several years, liquidity dropped much further and faster than it did before the crisis. It is important to remember that this happened in good times. Therefore, it is reasonable to expect that what we have been experiencing is now the new normal of liquidity - and that we should be prepared for it to be even worse in truly difficult times. Macro liquidity. This describes a broader view of financial conditions. For example, is it easy to borrow and lend? Are banks able to increase their lending? Is the cost of borrowing going up? Is the Fed adding or reducing liquidity in the system (essentially by buying or selling Treasuries)? There is no doubt that new regulations, particularly bank liquidity requirements, dramatically reduce the ability of the Fed to increase bank lending today by shoring up bank reserves. In the old days, the central bank could effectively create excess reserves by buying Treasuries. These excess reserves were lendable by the bank. Today, such reserves are often not lendable due to new liquidity rules. So bank lending as a func- tion of deposits is, in effect, permanently reduced. The notion of "money velocity" and in fact the transmission of monetary policy are, therefore, different from the past, and it is hard to calculate the full effect of all these changes. It is extremely difficult for us, and probably even for the Fed, to know when and at what level the removal of cash (liquidity) from the system starts to significantly affect macro or micro liquidity. We will, however, probably know it when we see it. There is still global growth, and employ- ment and wages continue to go up. However, this has been a very slow recovery, and it is possible that the "normal" increase of infla- tion late in the cycle, due to wage demands and limited supply, can still happen. We don't see it today, but I would not rule it out. In addition, 10-year bond spreads have been suppressed in some way by the extreme quantitative easing around the world. If that ever reverses in a material way, how could it not have an effect on the 10-year bond? Finally, I would not look at the yield curve and its potential inversion as giving the same signals as in the past. There has simply been too much interference in the global markets by central banks and regulators to under- stand its full effect on the yield curve. Expect banks to be far more constrained going into the next real downturn. Over the last 10 years, the U.S. economy has grown cumulatively about 20%. While this may sound impressive, it must be put into context: After a sharp downturn, economic growth would have been 40% over 10 years in a normal recovery. Twenty percent more growth would have added $4 trillion to GDP, which certainly would have driven wages higher and given us the wherewithal to broadly build a better country. Key questions that keep arising - and remain unanswered are: Why have productivity and economic growth been so anemic? And why have income inequality and so many other things gotten worse? Included among the common explanations is that "secular stagnation" is the new normal. I've also heard blame placed on institutional greed and "short-termism," bad corporate governance, job displacement from new technologies, immigration or trade and a lack of new productivity-enhancing tech- nology. Another common refrain is that capitalism and free enterprise have failed. As you'll see, I think some of these argu- ments miss the mark. Today is nothing like 2008. There are fewer leveraged financial assets in the system When the next real downturn begins, banks will be constrained - both psychologically and by new regulations – from lending freely into the marketplace, as many of us did in 2008 and 2009. New regulations mean that banks will have to maintain more liquidity going into a downturn, be prepared for the impacts of even tougher stress tests and hold more capital because capital require- ments are even more procyclical than in the past. Effectively, some new rules will force capital to the sidelines just when it might be needed most by clients and the markets. For example, in the next financial crisis, JPMorgan Chase will simply be unable to take some of the actions we took in 2008, as described in the sidebar on pages 27-28. The Fed is still quite powerful and retains numerous tools to deal with many of the issues described above. says There is excessive focus on what the Fed and does in the short term. The Fed appro- priately, and by necessity, needs to be data dependent - how could it be otherwise? And, of course, while proper policy requires Fed 39 II. COMMENTS ON CURRENT CRITICAL ISSUES officials to constantly think about the future (though it does not require them to make specific forecasts public), they can't know what the future holds with any certainty. But they are deeply knowledgeable, flexible and appropriately willing to change their minds. And, counter to what you often hear today, they retain a large number of tools at their disposal. They can change short-term rates at will and, in fact, can effect change on longer term rates if they want. With a few simple words, they can change the future expecta- tions of the interest rate curve. They can buy or finance an extraordinary amount of assets, and they can revise regulations, if necessary, to improve liquidity or enhance lending. They can often, simply by asking, get banks to take certain actions that they want. It is a mistake to think that they don't have signifi- cant tools at their disposal. now than a decade ago. In 2008, huge losses in the mortgage market forced consumers and companies to sell assets acquired by borrowing. Fundamentally, market panic ensued. Now there is far less borrowing against assets, and it is unlikely that there will be a lot of forced selling as a result. However, keep in mind that it is still possible for investors to sell lots of assets if any form of market panic takes place. - There may be too much certainty that growth will be slow and inflation subdued. Slogans are not policy, and, though simple and sometimes virtuous-sounding, they often lead to policies that fail. Well-intentioned but poorly designed policies generally have large and unintended negative consequences. Policy should always be extremely well-designed. In my view, too often we don't perform the deep analysis required to fully understand our problems. One of the reasons is that we often have too short term an orientation; i.e., looking at how things have changed year-over-year or even quarter-over-quarter. We frequently fail to look at trends over a multi-year period or over decades - we miss the forest for the trees. It's also important to point out that many economic models that are used to design policy have a hard time Our litigation system now costs 1.6% of GDP, 1% more than what it costs in the average OECD (Organisation for Economic Co-operation and Development) nation. DRAMATIC REDUCTION IN LABOR FORCE PARTICIPATION Wages for low-skilled work are no longer a living wage – the incentives to start work have been declining over time. Add to this the education issues already mentioned above. Two other contributing factors are that many former felons have a hard time getting jobs, and an estimated 2 million Americans are currently addicted to opioids (in 2017, a staggering 48,000 Americans died because of opioid overdoses). Some studies show that addiction is one of the major reasons why many men ages 25-54 are permanently out of work. FRUSTRATING IMMIGRATION POLICIES AND REFORM Forty percent of foreign students who receive advanced degrees in science, technology and math (300,000 students annually) have no legal way of staying here, although many would choose to do so. Most students from countries outside the United States pay full freight to attend our universities, but many are forced to take the skills they learned here back home. From my vantage point, that means one of our largest exports is brainpower. We need more thoughtful, merit-based immigration policies. In addition, most Americans would like a permanent solution to DACA (Deferred Action for Childhood Arrivals) and a path to legal status for law-abiding, tax-paying undocumented immigrants – this is tearing the body politic apart. The Congressional Budget Office estimates the failure to pass immigration reform earlier this decade is costing us 0.3% of GDP a year. STUDENT LENDING (AND DEBT) Irrational student lending, soaring college costs and the burden of student loans have become a significant issue. The impact of student debt is now affecting mortgage credit and household formation - a $1,000 increase in student debt reduces subsequent homeownership rates by 1.8%. Recent research shows that the burdens of student debt are now starting to affect the economy. LACK OF PROPER FEDERAL GOVERNMENT BUDGETING AND PLANNING This inevitably leads to waste, inefficiency and constraints on multi-year planning. One striking example: It may cost the military at least 20% of its spending power when budgets are not approved on time and continuous spending resolutions are imposed. And we don't do some basic things well, like account for loans and guarantees properly and demand appropriate funding of public pension plans. 44 III. PUBLIC POLICY It is hard to look at these issues in their totality and not conclude that they have a significant negative effect on the great Amer- ican economic engine. My view is if you add it all up, this dysfunction could easily have been a 1% drag on our growth rate. Before I talk about some ideas to address these issues, I would like to discuss one major debate currently in the echo chamber. This is not to say that capitalism does not have flaws, that it isn't leaving people behind and that it shouldn't be improved. It's essen- tial to have a strong social safety net - and all countries should be striving for continuous improvement in regulations as well as social and welfare conditions. Many countries are called social democra- cies, and they successfully combine market economies with strong social safety nets. This is completely different from traditional socialism. In a traditional socialist system, the government controls the means of production and decides what to produce and in what quantities, and, often, how and where the citizens work rather than leaving those decisions in the hands of the private sector. 2. We must have a proper diagnosis of our problems – the issues are real and serious – if we want to have the proper prescription that leads to workable solutions. - CAPRICIOUS AND WASTEFUL LITIGATION SYSTEM The inability to reform mortgage markets has dramatically reduced mortgage availability. In fact, our analysis shows that, conservatively, more than $1 trillion in additional mortgage loans might have been made over a five-year period had we reformed our mortgage system. J.P. Morgan analysis indicates that the cost of not reforming the mortgage markets could be as high as 0.2% of GDP a year. Is capitalism to blame? Is socialism better? There is no question that capitalism has been the most successful economic system the world has ever seen. It has helped lift billions of people out of poverty, and it has helped enhance the wealth, health and education of people around the world. Capitalism enables competition, innovation and choice. % INEFFICIENT MORTGAGE MARKETS 42 INEFFECTIVE AND OUT-OF-TOUCH incorporating or accounting for the effect of certain factors that can be pivotal but are too complex or qualitative to model. EDUCATION SYSTEMS Many of our high schools, vocational schools and community colleges do not properly prepare today's younger generation for available professional-level jobs, many of which pay a multiple of the minimum wage. We used to be among the best in the world at training our workforce for good jobs, but now we are falling short. This is a huge reason for both inequality and lack of opportunity. Our inner-city high schools are failing their communities and are leaving too many behind. In some inner-city schools, fewer than 60% of students graduate, and of those who do, a significant number are not prepared for employment and are often relegated to a life of poverty. Proper training and retraining would also help in our rapidly changing technological world. Finally, skills training has become increasingly important over time, and the negligence of our education systems to be responsive to employers' current needs has to have reduced GDP growth. EXCESSIVE REGULATION AND BUREAUCRACY Excessive regulation for both large and small companies has reduced growth and business formation without making the economic system safer or better. The ease of starting a business in the United States has worsened, and both small business formation and employment growth have dropped to the lowest rates in 30 years. By some estimates, approximately $2 trillion is spent on federal regulations annually, which is about $15,000 per house- hold. We need good regulations, and we have to get better at effectively implementing them - accomplishing the desired good outcomes - while minimizing unnecessary costs and bad unintended consequences. Our problems: What's holding back our nation's productivity and economic growth and reducing opportunity - Over the last 20 years, as the world reduced its tax rates, America did not. Our previous tax code was increasingly uncompetitive, overly complex and loaded with special-interest provisions that created winners and losers. This was driving down capital investment in the United States and giving an advantage to foreign companies, thereby reducing productivity and causing wages to remain stagnant. The good news is the recent changes in the U.S. tax system include many of the key ingredients to fuel economic expansion: a business tax rate that will make the United States competitive around the world along with provisions to free U.S. companies to bring back profits earned overseas. + PREVIOUSLY UNCOMPETITIVE TAX SYSTEM FOR BUSINESS 43 I have tried to come up with a list of critical factors that greatly affect the health of an economy over many years (such as educa- tion, infrastructure, healthcare, etc.). The list is below, and when you look at how we have performed in these areas, it's rather condemning. Our shortcomings in these areas clearly have impeded the prosperity of the U.S. economy and have failed many of our fellow citizens over the past two decades or so. INABILITY TO PLAN AND BUILD INFRASTRUCTURE These now represent almost 20% of GDP - more than twice the cost per person compared with most developed nations. While we have some of the best healthcare in the world, our outcomes are not twice as good as those of the rest of the world. Some studies say that gains in life expectancy in the last 50 years were a significant contributor to U.S. national wealth (and health), possibly equal to half of GDP growth, as people were healthier and lived longer, which generally improved the quality of the labor force and productivity. This may no longer be true. Obesity costs our country $1.4 trillion a year because it drives so many illnesses (i.e., heart disease, diabetes, cancer, stroke and depression). Even worse, 70% of today's youth (ages 17-24) are not eligible for military service, essentially due to poor academic skills (basic reading and writing) or health issues (often obesity or diabetes). And out-of-pocket healthcare expenses for the average American have skyrocketed over the last 20 years, causing huge anxiety, particularly for low-income families who have been hit with the highest increases in healthcare costs. SOARING HEALTHCARE COSTS It took eight years to get a man to the moon (from idea to completion), but it now can take a decade to simply get the permits to build a bridge or a new solar field. The country that used to have the best infrastructure on the planet by most measures is now not even ranked among the top 20 developed nations, according to the World Economic Forum's Basic Requirement Index, which reflects infrastructure along with other criteria. We are falling behind on airports, bridges, water, highways, aviation and more. One study examined the effect of poor infrastructure on efficiency (for example, poorly constructed highways, congested airports with antiquated air traffic control systems, aging electrical grids and old water pipes) and concluded this could all be costing us more than $200 billion a year. Philip K. Howard, who does some of the best academic work on America's infrastructure, estimates it would cost $4 trillion to fix our aging infrastructure - and this is less than it would cost not to fix it. In fact, a recent study by Business Roundtable found that every dollar spent restoring our infrastructure system to good repair and expanding its capacity would produce nearly $4 in economic benefits. What happened to that "can-do" nation of ours? 58 Charlotte Nashville Greenville Auburn security. The reception in each mar- ket, by new and existing customers, has been wonderful. As part of the market expansion, we also support each local community directly with help from the JPMorgan Chase Foun- dation. In Washington, D.C., we com- mitted $1.6 million in philanthropy. In Boston, we committed $3 billion for home and small business loans and $1.1 million to support jobs and skills development. Existing customers enjoyed a steady stream of improvements to their experience with us: the ability to lock and unlock a misplaced card, more options on how to pay credit card bills, discounts and offers from favorite merchants, and, for those who have multiple relationships with us, a clear understanding of the prod- ucts they qualify for before applying. Profitability Our active mobile customer base grew 11% since 2017, averaging a login rate of 15 times a month. And we have made it easy for customers who want to speak with someone by phone or in person. Customers are doing more than 80% of their transactions on their own. This simple experience means cus- tomers who use mobile and digital channels are happier with us, tend to do more business with us and are more profitable. Raleigh We are always focused on improving the customer experience. Across all of our products, we have made it quicker and easier to become a Chase customer. Increasingly, that experi- ence is digital, online or mobile. More than 1 million customers opened a checking or savings account digitally in 2018. For existing customers who were adding an account, it took less than three minutes. We have plans to reduce that time even further. We prioritize long-term, profitable growth when making decisions about investing in the future of our con- sumer franchise. In 2018, we contin- ued our progress to drive down struc- tural expense, reducing our overhead ratio to 53%, down from 56% the prior year. We've also made progress reducing our cost to serve each house- hold while our customer base and total transaction volume continue to grow. We've made investments that have brought down our cost to serve each household by 15% since 2014. These investments allow us to reach more customers at a lower cost and through the channels they prefer. More and more often, that channel is mobile. Existing footprint St. Louis We achieved our 2018 results with continued focus on the same four areas as in years past: customers, profitability, people and controls. Most exciting, perhaps, is the innova- tive spirit surging through the bank. Last September, we kicked off a com- petition in which teams of analysts and associates across the CIB were invited to submit their best ideas for making the company faster, smarter and better. In a span of several weeks, the teams submitted 469 ideas, many of which we are already taking for- Here are some of the highlights of what we accomplished in each of these areas. Customers We are proud that Chase has a rela- tionship with nearly half of all U.S. households. A first step in reaching more customers is making sure we are meeting their needs. Therefore, we are introducing new products and refreshing existing ones with the features and benefits our cus- tomers value. Another step taken this past year was to open branches in new mar- kets, specifically Washington, D.C., Philadelphia and Boston. When we enter these communities, we bring the full force of this great company - hiring, lending and helping cus- tomers save for their first home, start a business or retire with financial 52 Kansas City Expanding into new markets We plan to add retail branches in nine more U.S. markets this year, opening as many as 90 new branches and hiring 700 employees, offering more customers access to our retail and business banking services and providing jobs to these communities. 2018 expansion 2019 expansion Branch expansion 2018-2019 Minneapolis Providence Pittsburgh Lincoln Last year, we announced plans to open up to 400 new retail branches and hire as many as 3,000 employees in new U.S. markets over the next five years. This expansion is part of a $20 billion invest- ment in our business and local economic growth. We are committed to serving all communities, including those with low- to moderate-income households, with these new branches. We've opened 12 branches in the Greater Washington region, Philadelphia and the Delaware Valley, and Boston - and will continue to grow in these regions. With our scale, global footprint and leadership, we have the ability to ana- lyze data and generate insights like no other financial services company in the world. We increasingly see our business as a platform to which cli- ents can connect for whatever finan- cial products and services they need. First to offer real-time payments in U.S. dollars, euros and British pounds dashboard. This transparency only strengthens relationships and pro- vides even more value to companies that look to us for strategic advice. @ #1 Fixed Income Trading market share #1 First to create a blockchain-based payment information network $6 trillion of wholesale payments processed daily PAYMENT NETWORK BLOCKCHAIN-BASED FIRST WHOLESALE PAYMENTS $6T Top Global Research Firm #1 57 In Europe, our attention remains on Brexit. Despite the uncertainty of the U.K.'s future relationship with the European Union, J.P. Morgan has been planning for the worst while hoping for the best. Regardless of Brexit's ultimate consequences, J.P. Morgan will be able to serve clients in any scenario. We're fortu- nate to have branches, offices and talented people across Europe, ensur- ing seamless client service before, during and after Brexit. We grew our business while reduc- ing our overhead ratio and making significant investments. These include investing in the 400 branches we are opening in new markets to extend our reach to cus- tomers, as well as in other improve- ments to our customers' experience. FIRST TO OFFER REAL-TIME PAYMENTS FIRST In investment banking, we are using technology to empower bankers and strengthen connections with clients. With access to a wealth of informa- tion about M&A and the capital mar- kets, bankers can sit side by side with clients, review trends and evaluate timely capital raises or even model what might happen to their stock in an activist situation. Treasurers can view our top-ranked research, evalu- ate various financial metrics and cre- ate custom reports on an easy-to-use In wholesale payments, more than 180 international banks have signed on to be part of J.P. Morgan's Inter- bank Information Network, which uses blockchain technology to instantly transfer global payment information among correspondent banks, allowing funds to reach ben- eficiaries faster and with fewer steps. We are also the first bank to offer real-time payments in U.S. dollars, euros and British pounds, and the first U.S. bank to create and test a digital coin for instantaneous cross- border payments using blockchain. giving them clearer insight into their own portfolios and helping them bet- ter manage the risks and concentra- tions associated with their positions. In Securities Services, which safe- guards more than $23 trillion in client assets, we extended our Investment Analytics Platform to more than 200 large investor clients, As electronification of the trading markets continues across asset classes, we are building sophisticated trading platforms, such as Algo Central, enabling clients to use pre- dictive analytics to tailor orders and even change the speed and execution style while the trade is live. That lesson is one of the many rea- sons we continue to reinvest such significant sums - now more than $11.5 billion per year - into technol- ogy across the firm. We've learned the hard way that it is incredibly costly to lose a leadership position due to a failure to embrace change. Our firm was a leader in for- eign exchange in the late 1990s, but by resisting rather than embracing electronic trading, we lost market share. It took many years and mil- lions of dollars of investment to recapture our leadership - illustrating the crippling effect that short-term thinking can have on a business. There is also a large opportunity to improve efficiencies internally using technology. About 40% of time in global operations is spent on servicing client accounts, including answering queries. As we develop systems to bet- ter direct those requests, we will spend less time searching for answers and more time responding to client needs. Technology #1 $23.2 trillion client assets under custody First U.S. bank with a digital coin ASSETS UNDER CUSTODY $23.2T WITH DIGITAL COIN U.S. BANK Co #1 Equity Trading market share Our customers spent more than $1 trillion on 99 million debit and credit card accounts in 2018, averag- ing 49 million transactions every day. We also have the largest customer base of active mobile users among U.S. banks at 33 million. institutions. America should engage and exercise its power and influence cautiously and judiciously. We should all understand that global laws, standards and norms will be established whether or not our nation partic- ipates in setting them. It is certain that we will be happier with the evolution of global standards if we help craft and implement them. We should not abdicate this role. To the contrary, it is critical that America help develop the best global standards in trade, immigration, corporate governance and many other important issues. 29% of check deposit transactions through QuickDepositSM Somehow we need to help reinvent govern- ment to make it more efficient and nimble in the new world. While the federal govern- ment remains somewhat in a stalemate, we have seen governors and mayors at the state and local levels taking active control and framing effective solutions. They are helping to create a laboratory of what works and are often at the forefront with initiatives that restore confidence in the ability of govern- ment to deliver. We also call upon CEOs and other leaders to step up and offer non-parochial solutions. One final thought: If I were king for a day, I would always have a competitive business tax system and invest in infrastructure and education as a sine qua non to maximize the long-term health and growth of our economy and our citizens. I would not trade these issues off - I would figure out a way to properly pay for them. 5. CEOs: Your country needs you! Despite the fact that CEOs are not generally viewed with high levels of trust, surprisingly, the 2019 Edelman Trust Barometer global report - encompassing a general global population of more than 33,000 respondents - shows that 76% think CEOs should take a stand on challenging issues and that 75% actually trust their employer. We believe CEOs can and should get involved - particularly when they or their companies can uniquely help design policies that are good for America. At JPMorgan Chase, we are strengthening our public policy teams to take our advocacy and ideas to the next level. We believe the best way to scale programs that we have seen work in cities, states and coun- tries around the globe is to develop action- able public policies that allow more people to benefit from economic growth. We can use our unique capabilities, data and resources to help inform infrastruc- ture policies, corporate governance policies, affordable housing policies, financial educa- tion policies and inclusion policies, as well as small business financing and formation, community and economic development, and others. In addition, while almost all compa- nies can help further job skills, training, and diversity and inclusion efforts, each company can also add value where it has distinct capabilities, like expertise around healthcare, infrastructure or technology. It's not enough just for companies to meet the letter and the spirit of the law. They can also aggressively work to improve society. They can take positions on public policy that they think are good for the country. And they can decide, with proper policies and regulatory oversight, with whom and how they will do business. However, this does get complex. What companies cannot do is abridge the law of the land or abrogate the rights of voters and their representatives to set the law of the land. There are circumstances in which JPMorgan Chase is called upon to do things and/or set policies that should have been set by the federal government – in effect, these are decisions that the voter must decide. We work very hard to try to stay on the right side of all these issues. In any event, things have changed. In the past, boards and advisors to boards advised company CEOs to keep their head down and stay out of the line of fire. Now the opposite may be true. If companies and CEOs do not get involved in public policy issues, making progress on all these prob- lems may be more difficult. 50 III. PUBLIC POLICY 6. America's global role and engagement are indispensable. One of the biggest uncertainties in the world today is America's role on the world stage. A more secure and more prosperous world is also good for the long-term security and prosperity of the United States. And America's role in building that more secure world has been and will likely continue to be indispensable. While there are many legitimate complaints about international organizations (the North Atlantic Treaty Organization, the World Trade Organization and the United Nations), the world is better off with these Investors always assess geopolitical risks, and 2018 provided no shortage of them. For our part, we constantly monitor and stress test our positions. We take a long-term view of client relationships and investments while maintaining discipline on underwrit- ing standards and risk concentrations across clients, countries and products. Potential opportunities in Asia Pacific, particularly China, remain significant. Last year, we announced major growth plans for China, including the appointment of a new country chief executive officer along with a formal application to Chinese regulators to establish a new, major- ity-owned securities company. III. PUBLIC POLICY 49 All levels of government should do proper budgeting and planning - and on a multi-year basis. It is particularly important that most federal programs - think military, infrastructure and education have good long-term plans and be held accountable to execute them. When the government says it is going to spend money, it should tell the American people what the expected outcome is and report on it. It should account for loans the same way the private sector does, and it should be required to do cost-benefit analysis. PROPER BUDGETING AND PLANNING and carefully so it does not increase unemployment. Perhaps a more effective step would be to expand the Earned Income Tax Credit (EITC). Today, the EITC supplements low- to moderate- income working individuals and couples, particularly with children. For example, a single mother with two children earning $9 an hour (approximately $20,000 a year) could receive a tax credit of more than $5,000 at year's end. Last year, the EITC program cost the United States about $63 billion, and 25 million individuals received the credit. We should convert the EITC to make it more like a negative income payroll tax, which would spread the benefit, reduce fraudulent and improper payments, and get it into more people's hands. Workers without children receive a very small tax credit this should be dramatically expanded, too. - AD LITIGATION While the rule of law and the right of plaintiffs to get their day in court are sacrosanct, there have to be ways to improve this system. One example, which works in many other countries, is to have the loser pay in some circumstances. Clearly, this would have to be done in such a way as to ensure that aggrieved parties are not denied appropriate access to our justice system. But we need a way to reduce frivolous litigation designed principally to extract fees for lawyers. We also need to reduce the time and the cost necessary to achieve justice by adding more judges and creating more specialty courts to deal with complex issues. IMMIGRATION There has been support for bipartisan comprehensive legislation that provides substantial money for border security, creates more merit-based immigration, makes DACA permanent and gives a path to legal status or citizenship for law-abiding, hard-working, undocumented immigrants. We know this is no easy feat, but we should pass and enact legislation to resolve immigration. IN CLOSING LABOR FORCE PARTICIPATION Reducing recidivism of those who have been incarcerated is not only important to citizens with a criminal record and their families - but it can also have profound positive implications for public safety. Last year, we welcomed the Federal Deposit Insurance Corporation's proposed changes to allow banks more flexibility in hiring citizens convicted of a crime. Our responsibility to recruit, hire, retain and train talented workers extends to this population, and we will support re-entry programs and give convicted and/or formerly incarcerated Americans a path to well-paying jobs. Finally, we should all be gratified that the government now seems to be taking the opioid problem very seriously. STUDENT LENDING We should have programs to ameliorate the burden of student loans on some former students. We would be well-advised to have more properly designed underwriting standards around the creation of student loans. Direct government lending to students has grown almost 500% over the last 10 years - and it has not all been responsible lending. It would also be helpful for the government to disclose student lending programs as if they were accountable on the same basis as a bank. Addressing these factors would lead to far better, and healthier, student lending. % MORTGAGE LENDING Things can be done to reform mortgage markets, which would increase mortgage availability - as I mentioned in the previous sidebar on pages 43-44. - We have already mentioned two critical solutions that would help improve labor force participation – make work pay more by expanding the EITC and provide graduating students with work skills that will lead to better paying jobs. Remember, jobs bring dignity. That first job is often the first rung on the ladder. People like working, and studies show that once people start working, they continue working. Jobs and living wages lead to better social outcomes – more household formation, more marriages and children, and less crime, as well as better health and overall well-being. Banking deposits and investment balances. The incremental deposits acquired over this time period alone would be equivalent to the seventh largest retail bank in the country. While I have a deep and abiding faith in the United States of America and its extraordinary resiliency and capabilities, we do not have a divine right to success. Our challenges are significant, and we should not assume they will take care of themselves. Let us all do what we can to strengthen our exceptional union. Jane Pon In CCB, our four-year compound annual growth rate for deposits has been double that of the industry over- all since 2014, and in 2018, we grew retail deposit share in 27 of our top 30 markets. Our average deposits of $670 billion were up 5%, and client investment assets reached $282 billion, up 3% despite volatility in the market. Since 2014, we have brought in $215 billion of Consumer #1 in U.S. retail deposit growth 15 MOBILE LOGINS 15 mobile logins per active user per month 62M 62 million households az D. Baust on minded //e Jood C. emisor CHASE O QuickDeposit 29% QUICKDEPOSITSM Consumer and Community Banking (CCB) had a remarkable 2018. We delivered a 28% return on equity on record net income of $14.9 billion and $52.1 billion in revenue, up 12% year- over-year. We grew our customer base to nearly 62 million U.S. households, including 4 million small businesses. Among our consumer households, 25% have a relationship with two or more Chase lines of business. This performance is a direct result of the growth in our business drivers and a sustained focus on investing for the medium and long term. 2018 financial results #1 #1 most visited banking portal in the U.S. Jamie Dimon Chairman and Chief Executive Officer April 4, 2019 51 Consumer & Community Banking In 2018, the U.S. economy benefited from continued low unemployment and stable inflation. There have been other economic periods like this since the 1950s, but they have not lasted as long. The U.S. economy is strong. Gross domestic product increased at an annual rate of 2.9%; unemployment in 2018 hit its lowest level since December 1969; and wage growth picked up, passing along some of the strength of the economic expansion to the consumer many of whom are our customers. The consumer debt burden is at manage- able levels, both consumer and small business optimism is at or near an all-time high, and consumer credit remains strong. - I would like to express my deep gratitude and appreciation for the employees of JPMorgan Chase. From this letter, I hope shareholders and all readers gain an appreciation for the tremendous character and capabilities of our people and how they have helped communities around the world. I hope you are as proud of them as I am. While the economy is performing well, it is not working for everyone. Across the firm, we recognize this and want to do our part to remedy that reality. As a company, we want to help everyone make the most of their money and seek opportunities to connect with households we don't already serve. SAPPHIRE RESERVE D. BARRETT #1 VISA A12 #1 in total U.S. credit card sales volume and outstandings #1 CHASE O Around the world $35.3 That said, I believe we are closer to the end of the expansionary cycle than the beginning. My sense is that the market volatility in the fourth quarter of 2018 was partly due to fear among investors that the downturn was coming sooner than expected. Meanwhile, "flash crashes" are becoming more frequent. These are a function of a number of factors, including thinner liquidity across asset classes, fewer participants in the market and a growing percentage of automated trading volumes. Growing businesses Of the 62 million households with whom we have a relationship, roughly 1 million of them will buy or lease a car with Chase each year. We think we can do better than that by making the experience easier and adding value to the process – for our customers and for our dealer and manufacturer partners. Owning a car We have made it simpler and faster for customers who want to work with us to buy their home. Our digitally enabled fulfillment process is more convenient than the paper process; it's 20% faster, can be completed online from anywhere and allows customers to monitor their progress through the process. Customer satis- faction is at record highs, but there is still room to simplify and improve. Owning a home cover unexpected expenses, save for a home or invest. In January 2019, dur- ing National Savings Month, we intro- duced Auto Save, which allows our customers to set rules for how much to save based on milestones like receiving a paycheck or spending at a certain merchant. And every week, on average, we welcome 5,000 new cus- tomers to You Invest, our self-directed digital investing product. 54 We want to help everyone make the most of their money, whether they need to build emergency savings to Growing wealth Our customers make more than $2 trillion in payments each year whether they are shopping with one of our cards, paying a bill or paying another person. No matter the method, we want them to be able to do so with ease and confidence, as well as to realize the value of paying with Chase. In addition to the new customer-friendly features I men- tioned earlier, we are upgrading our card chips to be “tap to pay"-enabled. We announced two new features for our credit card customers coming later this year - My Chase Plans and My Chase LoanS to provide more ways to borrow using existing Chase credit card lines. When customers need to pay their Chase bills, they can set a fixed amount to pay auto- matically or pay at our ATMs. - Paying with Chase We will also continue to expand to new markets. We expect 93% of the U.S. population to be in our Chase footprint by the end of 2022. product to meet the needs of the mil- lions of U.S. households outside of the banking system - Chase Secure Bank- ing. For a fee of $4.95 a month, people receive access to our branches, ATMs and mobile banking to make pay- ments, deposit checks and send money, and they cannot overdraft. As we continue to focus on custom- ers' needs in 2019, we will make it even easier to become a Chase cus- tomer and grow with us during a life- time. Earlier this year, we created a As a firm, JPMorgan Chase can do more to support businesses than just about any other financial services firm. From sole proprietors, family-, female- and minority-owned busi- nesses all the way to the largest global, multinational corporations, we help businesses manage the spectrum of needs, whether making day-to-day payments or financing growth. No matter the business, we are focused on ways to bring unique value to cus- tomers who do more business with us. Becoming a customer For our customers who process pay- ments with Chase, we can offer same- day funding if they deposit those sales into a Chase Business Checking account. For a small business owner, same-day access to your sales can make a real difference. I have never been more optimistic about our future. We are committed to making our business even better by serving more customers. The key to doing that is moving faster. We have made progress improving upon the pace we became accustomed to, but we still need to do better. ⚫ #1 U.S. credit card issuer #1 most visited banking portal in the U.S.chase.com Retail deposit volume growth at a rate more than twice the industry average since 2014 The most frequently added new bank among small businesses that added another financial institution in the past year (Barlow Research)¹ ⚫ #1 in primary bank relationships within our Chase footprint #1 in overall customer satisfac- tion among national banks (J.D. Power) . 2018 HIGHLIGHTS AND ACCOMPLISHMENTS CEO, Consumer & Community Banking Co-President and Chief Operating Officer, JPMorgan Chase & Co., and Gordon Smith Jordan accomplish for our customers and our shareholders. speed at which companies function. Those we visited are using machine learning to open accounts in seconds or pay out claims based on smart- phone images within hours. Seeing these capabilities only inspired us to move more quickly and push the boundaries of what we think we can Members of my leadership team and I traveled to China at the end of 2018, and we were impressed by the Closing Looking ahead - 2019 Our customers rely on us to protect their data and their money. We take that responsibility very seriously. Therefore, we deploy many safe- guards, checks and balances to make sure we do our work as effectively as possible. This helps us adhere to the many regulations and requirements that govern us. Upgrading and rigor- ously maintaining these controls is an ongoing discipline; we are proud of the work we do and will continue to improve. ― ACCOUNTS DIGITAL DEPOSIT 1.5M 49 million active digital customers ACTIVE DIGITAL CUSTOMERS 49M DIGITAL PLATFORM YOU INVEST More than 80% of transactions self-serviced SELF-SERVICED 80+% இ 53 port 74% of the transactions that once required a teller. - You Invest digital trading platform launched 1.5 million deposit accounts opened digitally We are committed to serving all households with these new branches, including ones with low to moderate incomes. People Controls We are also mindful that the nature of our work is changing as we invest in technology that allows customers to manage their own needs. While we have hired 2,000+ more people in technology and digital roles, we have 7,000 fewer employees working in operational positions since 2014. We are committed to offering other opportunities and training to those employees who might need to find a new role here at Chase or some- where else. representation - and, most recently, Advancing Black Pathways, our effort to promote greater opportunities for black Americans to participate in economic success. 33 million active mobile customers ACTIVE MOBILE CUSTOMERS 33M {= # 1 U.S. co-brand credit card issuer sales volume More than $1 trillion $1+T T Includes employees and contractors But we don't stop with our employ- ees. We are leading initiatives to drive inclusive growth across the country, such as Women on the Move - which helps women overcome barriers they face at work and helps further female We have always believed our com- pany has a role to play in society, leading by example in areas such as diversity. It's important to us that our employees represent the customers we serve. More than 57% of our employees are women, and more than half are minorities. Our employees who work directly with customers in our branches and call centers have higher minority representation than our senior executive positions, and we are working to correct that balance. We are so proud of our team, 135,000¹ strong. In the same way we focus on making experiences great for our customers, we also strive to do the same for our employees. in credit and debit card We expect to see periods of volatility in the future, and we are committed to managing risk in a dynamic way no matter what market conditions we face. That requires us to be disci- plined and not overextend ourselves, trusting in our strengths and doing what is right. #1 in total U.S. credit and debit payments volume 1 #1 Reported results for 2014 and 2015 have been revised to reflect the adoption in 2018 of the new revenue recognition guidance ² EMEA = Europe/Middle East/Africa 1 Dealogic as of January 1, 2019 57% 56% 54% 64% 67% Overhead ratio $8.1 $6.9 $11.8 $10.8 $10.8 #1 in global investment ■Net income banking fees for the 10th consecutive year $1T OF M&A From an economic perspective, fun- damental growth continues to sup- port the longest postwar expansion in history. Corporate earnings and balance sheets are healthy, U.S. unemployment is near record lows and we are not seeing signs of dete- riorating credit quality. The economic cycle We know that profitability stems from serving clients well, and the choices we are making today always start with the same two-part ques- tion: Is this the right thing to do for our clients and for the long term? That focus has generated results for our shareholders, too. In addition to earning an industry-leading return on equity, our market share among the CIB's largest competitors grew the most year-over-year, even after outpac- ing the group between 2014 and 2017, according to data from Coalition. leader - and continually invest in digital technologies to provide clients with data and insights when and where they want them. In addition to onboarding more than $1 trillion in assets from BlackRock, there were many other significant suc- cesses. New business wins globally have led to a growth in assets under custody of approximately $2.7 trillion since the start of 2017. Such mandates helped drive revenue up 8% in 2018 to $4.2 billion, while we maintained industry-leading operating margins and high client satisfaction scores. Although our overall results are impressive, it's important for us to stay hungry and focused on our clients, anticipate changes and never lapse into complacency. We embrace disruption - even as the market Securities Services continued to grow and transform in 2018 while benefiting from higher interest rates and client balances. The business took on an unprecedented amount of new client business while at the same time streamlining infrastruc- ture and upgrading systems. Chase Merchant Services, the largest merchant acquirer in the U.S. and Europe. Together, these businesses form the biggest wholesale payments network in the world, processing more than $6 trillion payments daily. It serves 1.6 million small business customers and more than 80% of Fortune 500 companies. By combin- ing units, we will be able to reduce legacy platform costs, accelerate the expansion of our merchant acquisi- tion business into Latin America and Asia Pacific, and continue to innovate across networks using blockchain technology. #1 Global Trading House More than $475 billion raised for clients in the capital markets #1 OF CAPITAL $475+ B ||$|| Advisor on more than $1 trillion of announced M&A transactions DCD Revenue $34.7 $33.7 Looking ahead, Treasury Services will benefit from our recent deci- sion to integrate its operations with In Treasury Services, we continued to outpace competitors, growing firmwide revenue to approximately $9 billion. Our performance was helped by higher interest rates and operating deposits, which have grown by 9% since 2016. Even with the fourth quarter's turbu- lent markets, stronger performances during the year in areas such as Currencies & Emerging Markets and Commodities contributed to $12.7 billion of Fixed Income Markets revenue in 2018, nearly matching our 2017 result. Once again, we gained share as the industry wallet declined. $6.9 billion, up 21%. Our Cash Equi- ties, Equity Derivatives and Prime Finance businesses each gained market share, and each generated double-digit revenue growth during the year. The investments we have made in people and technology have led to stronger execution capabilities and significant growth in both client balances and volumes. Over the past five years, our Equities business has gained more wallet share than our top three competitors combined. Despite volatile trading markets at the end of the year, we continued to be a leading provider of trading liquidity to institutional investors, reporting full-year Markets revenue of $19.6 bil- lion, up 6% from 2017. In Equities, we achieved record full-year revenue of As a result of our worldwide invest- ment banking work for clients, we generated $7.5 billion in fees and solidified our #1 standing in market share for the 10th consecutive year. In fact, amid heavy competition in a rel- atively healthy economic environ- ment, our share of global investment banking business stood at 8.7%, the highest of any bank since 2009. We ranked #1 in wallet share for both debt and equity capital markets and raised more than $475 billion for clients around the world. We led prominent initial public offerings (IPO), including for AXA Equitable Holdings, the largest U.S. insurance IPO since 2002, and for Siemens Healthineers, the largest healthcare IPO ever in EMEA². such as Takeda's $82 billion acquisi- tion of Shire, IBM's $34 billion pur- chase of Red Hat and Walmart's $16 billion acquisition of Flipkart, India's largest online retailer. Last year was especially active for mergers and acquisitions (M&A) and equity markets. We advised on more than $1 trillion in announced M&A¹ in 2018, including significant deals The standout performances of our businesses last year and over the past decade are the result of hard work, continuous investment and a belief that a complete, global offering helps clients meet their evolving financial objectives. As our clients grow in size and complexity, they require a finan- cial partner who can provide the financing solutions they need, wher- ever they need them and however they want them delivered. We are now 10 years removed from the financial crisis of 2008, when J.P. Morgan was a safe haven for clients in chaotic markets. We remain that safe haven while we drive the industry forward through innovation and technology. 2018 performance and backdrop The Corporate & Investment Bank (CIB) had a record year in 2018, set- ting a new benchmark for earnings of $11.8 billion on $36.4 billion of revenue, resulting in a return on equity (ROE) of 16%. Corporate & Investment Bank 55 1017-4018 data, small businesses with revenue $100,000 to $25 million Strong Returns on Higher Capital³ ($ in billions) CIB ROE Capital 2014 $34.7 $36.4 $70 $70 $64 $62 $61 Relief provided to customers affected by the California wild- fires and the federal government shutdown 16% 16% 12% 10% 2018 2017 2016 2015 14% For those customers who rely on branches, we are tailoring our physi- cal network to match the service activity of each location. We have expanded into our new market loca- tions using a combination of strate- gically placed full-service branches, smaller format branches and stand- alone ATMs which can now sup- Consumer Banking customers who have relationships with two or more Chase lines of business generate two and a half times more pre-tax income for us. That is because they have deeper relationships and also because they are often servicing their accounts digitally, which is more cost-effective. • Middle Market expansion - Record revenue of $649 million; 17% CAGR since 2013 Investment banking - Record gross revenue of $2.5 billion5; 8% CAGR since 2013 International banking - Revenue of $400 million; 10% CAGR since 2013 1 Rank based on S&P Global Market Intelligence as of December 31, 2018 2 Refinitiv LPC, FY18 3 Greenwich Associates Commercial Banking Study, 2018 4 Investment Banking and Card Services revenue represents gross revenue generated by CB clients 5 Represents the percentage and amount of CIB's North America investment banking fees generated by CB clients, excluding fees from fixed income and equity markets, which is included in CB gross IB revenue 6 Non-U.S. revenue from U.S. multinational clients Progress in key growth areas CAGR = Compound annual growth rate In 2018, we marked the 10-year anni- versary of the global financial crisis, emanating from the U.S., that shocked financial markets all around the world. Investors with the forti- tude to remain steadfast on their long-term investing journey and withstand the tremendous volatility have been highly rewarded. But for many others in the decade since 2008, it has been difficult to endure the severe drawdowns and even more challenging to ever fully re-risk. 2018 didn't enhance confidence in markets either - for the first time in this century, cash was the only major publicly traded U.S. asset class to gen- erate a positive return for investors. Fiduciaries since 1881 Reflecting over the past decade, I am proud of how our teams have helped clients from those with a small savings account to the world's largest pension and sovereign wealth funds - navigate this volatile period. As stewards of wealth, we measure suc- cess by our ability to drive positive client outcomes over time, and we recognize the responsibility and privilege that come with serving as a fiduciary. Since launching our first investment product in 1881 - one that is still available today - our J.P. Morgan culture has remained committed each and every day to delivering to clients the strongest risk-adjusted investment returns we can uncover in the markets. Strong investment performance 2018 marked another impressive year in investment performance ver- sus our competitors, with more than 83% of our mutual fund assets under management (AUM) around the world outperforming the peer median over the 10-year period. In 2018, we were recognized by Morningstar with five important rat- ings upgrades, representing almost $70 billion in client assets. Smart- Retirement was upgraded to Gold, making it the only active target date manager in the industry with a Gold rating. Global Allocation, Small Cap Equity and Growth & Income all were upgraded to Silver. Core Plus Bond was upgraded to Bronze. Our impressive investment perfor- mance attracted $25 billion of net new asset flows in 2018, marking our 10th consecutive year of net long- term inflows and bringing the total assets entrusted to us to $2.7 trillion. SMART RETIREMENT Asset & Wealth Management revenue $4.1 billion in Treasury Services $513 million in Card Services revenue #1 Traditional Middle Market Bookrunner² Winner of Greenwich Best Brand Awards in Middle Market Banking - Overall, Loans and Lines of Credit, Cash Management, Inter- national Products and Services³ 62 • Business segment highlights Middle Market Banking - Record gross Investment Banking revenue; added five new offices Corporate Client Banking - Record revenue, with strong investment banking growth and record average loans Commercial Term Lending - Completed rollout of new CREOS platform across the business, resulting in more than 40% of new loans originated with normalized controllable cycle times of less than 30 days Real Estate Banking - Record net income, with revenue up 13% from 2017 • • • • • • Community Development Banking Provided over $1.5 billion in capital for affordable housing properties and supported the firm's Advancing- Cities initiative with banking and community engagement expertise Firmwide contribution Commercial Banking clients accounted for 39% of total North America investment banking fees Over $145 billion in assets under management from Commercial Banking clients, generating approxi- mately $500 million in investment management revenue Upgraded to Gold, ranked top quintile over 10 years ⚫ #1 U.S. multifamily lender¹ GLOBAL ALLOCATION SMALL CAP EQUITY ASSET CLASS/PRODUCT Importantly, our flows are not concen- trated in any one asset class, region or channel but come from a well- diversified set of global businesses. Consistent financial performance When we focus on client outcomes, our own financial success follows. Record revenue of $14.1 billion and record net income of $2.9 billion enabled us to deliver a healthy 31% return on equity for our share- holders. As we continue to invest in the business for the future, our deeply embedded culture of risk management allowed us to do so while holding our net charge-off ratio to a very low 0.01%. Top talent Top talent is our single most impor- tant asset. We consistently attract, train and cultivate many of the top investment managers and advisors in our industry, proudly retaining more than 95% of our top talent over the last several years. In the Wealth Management space, we continue to broaden our coverage and are approaching nearly 6,500 advisors, located all around the world and close to where our clients need us most. We will continue to expand our footprint across the U.S. and other high- growth areas such as China, where we can import our firm's expertise, as well as welcome new local talent into the J.P. Morgan family. Product innovation To help ensure we continue provid- ing our clients with the solutions they need today and into the future, we are laser focused on innovating new products every- where we do business. There's nothing we can't achieve when we put the resources of this firm behind an initiative, and these are only a few examples: JPMorgan Chase Total Client Asset Flows: 2014-2018¹ CHANNEL Beta/ETFs: Just two years ago, we started building our Beta busi- ness. Today, we offer beta capabil- ities and exchange-traded funds (ETF) ranging from active to strategic beta and passive, with $43 billion in AUM. In 2018, our U.S. ETF business ranked #4 in industry flows, competing head to head with firms that have long led the rankings and were consid- ered unassailable. AUM Assets= AUM+AUS Assets Fixed Income Equity Multi-Asset Alternatives Liquidity Brokerage You Invest: Launched in 2018, You Invest has transformed the land- scape for our retail clients. The easy-to-navigate user interface and the ability to access investments on the go have attracted a new genera- tion of clients, 89% of whom are first-time investors with Chase. And that's only the beginning - later this year, we'll be rolling out our digital advice platform called You Invest Portfolios. REGION 64 63 Upgraded to Silver, ranked top decile over 5, 10 & 15 years GROWTH & INCOME Upgraded to Silver, ranked top quintile over 5 & 10 years CORE PLUS BOND Upgraded to Bronze, ranked top quartile over 5 & 10 years 2018 % of J.P. Morgan Asset Management Long-Term Mutual Fund AUM Outperforming Peer Median over 10 years¹ (net of fees) Total J.P. Morgan Asset Management 83% Equity 93% For footnoted information, refer to slide 16 in the 2019 Asset & Wealth Management Investor Day presentation, which is available at jpmorganchase.com/corporate/investor-relations/event-calendar.htm AUM Assets under management Fixed Income Multi-Asset Solutions & Alternatives 59% 85% Upgraded to Silver, ranked top decile over 5 years Leadership positions Delivered an industry-leading overhead ratio of 37% Continued superior credit quality - net charge-off ratio of 0.03% With $23.2 trillion in assets under custody, our Securities Services business continued to win more client mandates across the globe, helping to drive rev- enue up 8% in 2018. More than 180 international banks have signed on to be part of J.P. Morgan's Interbank Informa- tion Network, which uses block- chain technology to instantly transfer global payment informa- tion among correspondent banks. 59 Commercial Banking 1 In Commercial Banking (CB), we continue to execute our long-term, disciplined strategy, focused on help- ing our clients succeed and making a positive difference in our communi- ties. Across our business, we have been steadily investing to deliver more value to our clients. I'm excited about what we've accomplished so far and the tremendous opportunity ahead of us. As you consider the future for CB, it's useful to reflect on our progress over the last decade: • This 10-year perspective provides a through-the-cycle lens, which is the best way to measure the outcome of our efforts, as well as the tremen- dous potential for CB. At every step along the way, we have been build- ing with patience, selecting the best clients and maintaining our fortress principles. • During this time, we commenced our Middle Market expansion efforts, focusing on delivering our broad-based capabilities to more clients across the U.S. To date, we have opened 67 new locations, added 650 new bankers and set a • • In 2008, we acquired our Commer- cial Term Lending (CTL) franchise from Washington Mutual. Since then, CTL has become the #1 multi- family lender in the U.S., as we have made significant investments to better serve our clients. I'm incredibly proud of how our team is executing and the market leadership positions we've estab- lished. You can see the outcome of this hard work and discipline in our performance-over the past decade, we've added high-quality loans and deposits, nearly doubled revenue and tripled net income. While we're pleased with these results, we are not standing still. We see enormous potential for our fran- chise and are building for the next 10 years and beyond. In this letter, I share highlights from our 2018 performance, the progress we are making on our strategic priorities and the investments underway that will drive continued success for our clients and CB. Ten-Year Retrospective - Consistent Investment and Disciplined Growth ($ in billions) 2008 2018 $9.1 $4.8 solid foundation for continued organic growth. Firmwide revenue in Treasury Services grew to nearly $9 billion in 2018. Our decision to integrate the business with our Merchant Services offering now provides clients with access to the largest wholesale payments network in the world. • • Overall Markets revenue of $19.6 billion was up 6%, led by record revenue in Equities trading, which was up 21%. ward with funding. The competition showcased the amazing talent emerg- ing within the organization and fueled optimism about our bank's future. goes Communities and partnerships Being part of a firm that has four best-in-class franchises is extraordi- nary. The talent and resources we can mobilize for a client, a govern- ment, an industry or a new market are unmatched. Our work in Detroit is well-known: We have partnered with local officials and organizations, investing $150 million in the city's economic recovery. This effort beyond a financial commitment. Through the JPMorgan Chase Ser- vice Corps, teams of our colleagues are working on-site at local nonprofit partners to solve specific challenges. I'm proud to say that the firm is extending its resources to other cities and communities, such as Greater Paris and Chicago. As a global bank with clients and employees around the world, we believe we can add value by partnering with local governments and organizations to expand access to jobs and skills for young people and adults and help regional businesses grow. We are also working with colleagues across the bank to support different segments of the economy. The CIB'S integration with Chase Merchant Ser- vices is aimed at making international payments seamless for both consum- ers and e-commerce companies. Simi- larly, being able to offer best-in-class advice and capital markets expertise to 19,000 midsized companies on Commercial Banking's roster helped yield $2.5 billion of North America investment banking revenue during 2018 - a record. Our bankers are plan- ning to gradually extend efforts to midsized companies in Europe and Latin America as well. We're also working with the Private Bank to expand our coverage of family offices across the U.S. and around the world. Conclusion We have worked hard over many years to earn our place as an indus- try leader in market share, financial strength and reputation. As we trans- form our business for the future, we will build on our legacy of success by taking advantage of strategic growth opportunities while maintaining day- to-day discipline. Our experienced and talented CIB leadership team, bolstered by the next generation of vibrant, energetic employees, is pro- pelling our company to the forefront of digital banking and is positioning us to serve our clients with the inno- vative, effective financial strategies they will need in the years to come. Janus Daniel E. Pinto Co-President and Chief Operating Officer, JPMorgan Chase & Co., and CEO, Corporate & Investment Bank 2018 HIGHLIGHTS AND ACCOMPLISHMENTS • • The CIB had earnings of $11.8 billion J.P. Morgan advised on 10 of the on $36.4 billion of revenue, produc- ing a best-in-class ROE of 16%. J.P. Morgan ranked #1 in global investment banking fees for the 10th consecutive year, ending 2018 with an 8.7% market share, the highest share of any bank since 2009. • J.P. Morgan ranked #1 in wallet share for both debt and equity capi- tal markets, raising more than $475 billion for clients around the world. top 20 M&A transactions in 2018 and generated a full-year record in M&A revenue. J.P. Morgan ranked as the #1 Global Research Firm in Institu- tional Investor magazine's annual investor survey. We also ranked #1 in both All-America and All- Europe Fixed Income, #1 in All- America Equity Research, and #2 in All-Europe Equity Research and Latin America Research. Revenue 10-year CAGR 7% $4.2 ments and asset classes, watch market conditions closely and maintain our strict underwriting criteria. By staying true to these fundamentals, we believe we can thoughtfully continue to grow our CRE loan portfolio. Enhancing our capabilities to deliver more value Recognizing that clients are in vari- ous stages of development and in different industries, we know they have unique needs and priorities. We also know that expectations are shifting and that we need to contin- ually raise the bar to deliver more value. As such, CB has dedicated, client-focused design teams working to integrate, simplify and create new functionality. These teams are developing exciting new capabilities that will deliver powerful solutions while substantially improving the overall client experience. We are making significant invest- ments in our digital and payments capabilities, and this work is critical to our value proposition. It will enable our clients to connect with us in the simplest way possible, Prospect density¹ MMBSI footprint whether through application pro- gramming interfaces or an open banking solution, and allow clients to accept and collect payments from anywhere in the world, in any cur- rency. Finally, our ability to deliver real-time data and insights will help clients optimize and simplify their operations. The value we deliver through these capabilities allows us to build incredibly close client rela- tionships and is the foundation for gathering and retaining long-term, stable operating deposits. Similarly, we are transforming how we provide credit to our clients. As an example, in CTL, speed and cer- tainty of execution are critical. To address this, we developed our pro- prietary loan origination platform, CREOS. Today, we use CREOS to pro- cess 100% of our CTL volume and are seeing terrific results with more than 40% of our loans closing in less than 30 days. This platform allows our clients to focus on running their business and lets us deliver a supe- rior client experience rather than compete on pricing, terms and credit. 61 Making a positive difference in the communities we serve In CB, we embrace our obligation to be a positive force in our communi- ties and are well-positioned to sup- port the firm's commitment to mak- ing a difference. In 2018, we financed the development of more than 20,000 housing units for low-income individ- uals, and, notably, our Community Development Banking team provided $188 million in capital to the nation's largest Community Development Financial Institutions. In addition, CB supported local businesses, states and municipalities, school districts, non- profits and higher education institu- tions with over $56 billion in capital to help them deliver their critical services. Equally important to serving our communities, last year CB employees volunteered more than 20,000 hours at local organizations. Looking forward I hope you can see why I'm incredibly proud of our franchise and excited about the opportunities ahead. CB's performance over the last 10 years has set the standard for us going forward. We have an exceptional team, outstanding capabilities and enormous market opportunities. We believe we are well-prepared for whatever market conditions are ahead, and the investments we are making today will drive success for decades to come. All of this comes down to our cli- ents. We are grateful for our long- standing relationships and appreci- ate the trust and confidence they place in JPMorgan Chase. I also want to thank the entire CB team for mak- ing our business better every day and their ongoing commitment to serving clients. 2018 HIGHLIGHTS AND ACCOMPLISHMENTS Ding Douglas B. Petno CEO, Commercial Banking Performance highlights Delivered record revenue of $9.1 billion and record earnings of $4.2 billion Generated return on equity of 20% on $20 billion of allocated capital 1 Size of circle indicates relative number of prospects in a given city MMBSI Middle Market Banking and Specialized Industries AUS Middle Market Banking and Specialized Industries - Market Opportunity Positioning for long-term success in Commercial Real Estate $1.4 11% Net income $206 $82 10% Average loans Average deposits¹ $171 $103 5% Deposits herein represent average client deposits and other third-party liabilities CAGR Compound annual growth rate Record performance in 2018 In 2018, CB delivered outstanding financial results. We generated record revenue of $9.1 billion, up 5% year- over-year, and net income grew 20% to a record $4.2 billion. We have remained highly selective in growing our loan portfolio, and our net charge- offs were just 3 basis points for the year. Our continued credit, expense and capital discipline led to an industry- leading overhead ratio of 37% and a strong return on equity of 20%. Clients are at the center of everything we do, and we're delivering meaning- ful advice, solutions and capital to help them succeed. In 2018, we hired more than 150 new bankers and made nearly 30,000 more client calls. Through these efforts, we added over 1,200 new relationships, grew loans by $7.4 billion across our business and ended the year with $206 billion in average loan balances. Being able to deliver our leading investment banking capabilities locally separates us from our compet- itors. Our partnership with the Corporate & Investment Bank (CIB) is outstanding and allows us to deepen our strategic dialogue with clients. Even while investment banking activ- ity is market dependent, we have grown revenue every year since the JPMorgan Chase/Bank One merger in 2004. 2018 was no exception, as we generated a record $2.5 billion in Investment Banking (IB) revenue, accounting for 39% of CIB's North America investment banking fees. Growing our client franchise Across all of our businesses, we have a tremendous opportunity to add more great clients and deepen those relationships over time. Since launch- ing our Middle Market expansion efforts, we are local and active in 39 new metropolitan statistical areas 60 and have added close to 2,800 new clients. When we move into a new market, we are truly engaged in our communities and deliver the full power and platform of our entire firm. Client by client, banker by banker, we have organically created a nice-sized bank from scratch, build- ing a $15 billion loan portfolio and an $11 billion deposit franchise. The foundational investments we make upfront, essentially our operating infrastructure, are meaningful and are now largely in place. As our pres- ence matures, these newer markets will drive revenue growth, margins and returns for many years to come. The growth potential for our Middle Market business isn't limited to our expansion markets. Through data- driven analysis, we've identified and prioritized 38,000 prospective clients nationally. Some of our most excit- ing opportunities are within our leg- acy markets, such as New York, Chi- cago, Dallas and Houston, where we have been for over a century. Overall, we now have banking teams in 116 locations across the U.S. These markets account for roughly 70% of the country's gross domestic product, and our success will continue to be driven by our exceptional teams, our comprehensive capabilities delivered locally and CB's ability to grow with clients over time. Our Commercial Real Estate (CRE) businesses are designed to thrive through the cycle, and growth has been highly selective and disciplined. We are pleased with our performance in 2018, generating loan growth of 4% and $24 billion in loan originations. As we move into 2019, we will con- tinue to target cycle-resistant seg- 2018 HIGHLIGHTS AND ACCOMPLISHMENTS Custody Wealth Management • • Unlocking the power of data for public good We are harnessing our scale and scope to shed light on the inner workings of today's global economy. The JPMorgan Chase Institute seeks to help decision makers – policymakers, busi- nesses and nonprofit leaders - use timely data and thoughtful analyses to make informed decisions that advance inclusive growth around the world. Drawing on our firm's unique propri- etary data, expertise and market access, the Institute develops analyses and insights on the inner workings of the global economy, frames critical problems, and convenes stakeholders and leading thinkers around solutions. Our firm's data informs all of our strategic invest- ments in communities around the world. In 2018, the Institute shared valuable analyses and insights on: Local commerce activity, leveraging 4 billion credit and debit card transactions from nearly 7.7 million customers to provide an unprecedented view of the online U.S. econ- omy, examining how online commerce has grown, who has driven that growth, and how it has impacted brick-and-mortar merchants; Families' out-of-pocket healthcare spending trends from 2014 to 2017; Growth and evolution of the Online Platform Economy, exploring its scale, key segments, characteristics and how earnings from plat- forms figure into family income; Challenges, opportunities and life cycles of America's small businesses by analyzing revenue and cash flows of 1.3 million small businesses; Institutional investor trading behavior in foreign exchange markets around three events that led to the largest one-day moves in the relevant currencies in the last 20 years: Brexit, the 2016 U.S. presidential elec- tion and the decision by the Swiss National Bank to remove the Swiss franc floor; and Americans' tax refunds by income and other demographic characteristics, as well as the impact of tax refunds on healthcare spending. In 2018, our firm and employees donated more than $4 million to assist disaster relief efforts around the globe. good works JPMORGAN CHASE & Co Within the first three months of the firm's Board Match program - which doubles the impact of eligible employees' dona- tions to nonprofits on whose boards they serve - 271 employees contributed, resulting in the firm matching more than $1.3 million to those organizations. Deposits One such investment is the $6 million we com- mitted in 2018 to prepare Greater Washington area students for local, in-demand technology jobs. As an employer, we hear from so many of our clients and employers about their struggle to find workers with the right skills. In 2017, only 3,000 individuals obtained associate degrees and other sub-baccalaureate creden- tials in digital skills and technology, while there were 15,000 jobs that needed those credentials in the region. Demand for tech workers with less than a four-year degree increased by 42% in the region between 2014 and 2017. CHASE As we expand our consumer business, we are also increasing our philanthropic commitment to our communities. For example, in 2018, we announced plans to open 70 new branches in the Greater Washington region and hire 700 new employees, the first major branch expan- sion as part of our firm's $20 billion, five-year investment in our business and local economic growth. To fuel the economy of this region, we committed $4 billion in lending for home mort- gages and small business and $500 million to support affordable housing. In addition, roughly 20% of our branches in the region will reside in low- and moderate-income communi- ties. We also doubled our philanthropic invest- ment, committing $25 million to create eco- nomic opportunity for residents at risk of being left behind in today's economy. ୭୭ values have risen and mortgage lending is up. While much work remains to be done, there is a sense of optimism once again, particularly among young people who now see a future for themselves in their city. In 2018, we took a major step to expand the number of people and places we reach by launching Advancing Cities, our firm's $500 million initiative to drive inclusive growth around the world. While many cities are experiencing grow- ing economies, vibrant downtown cores often obscure large pockets of concentrated poverty. At the same time, cities offer the opportunity to drive large-scale innovation and impact. Through AdvancingCities, we are combining our business and philanthropic resources to do exactly that. Opening doors to opportunity transforms lives, lifts entire com- munities and strengthens the global economy. It is also the best way to repair the societal fractures that increasingly divide us and that's the right thing to do for our firm and for our shareholders. Peter L. Scher - Head of Corporate Responsibility and Chairman of the Mid-Atlantic Region Nearly 59,000 employees volunteered more than 389,000 hours in 2018. This includes 218 employee volunteers from offices in 15 countries who contributed 18,500 hours working on-site with 49 of our nonprofit partners through the JPMorgan Chase Service Corps. 66 JPMorgan Chase believes that companies must do even more to help solve today's biggest challenges and create economic opportunity for more people. To do so, they must invest in communities the same way they invest in their own businesses. As announced in early 2018, our firm will deploy $1.75 billion by 2023 to drive inclusive growth in communities around the world. Generating Return on Community is one of our core objectives because we know that the future of our company depends on the well-being of our communities. To create and sustain lasting positive change, JPMorgan Chase is investing in four key drivers of opportunity, areas that are aligned with our business expertise: jobs and skills, small busi- ness expansion, neighborhood revitalization and financial health. We are putting this model into action through significant, long-term and data-driven investments that leverage our firm's expertise, capital, data, technology and global presence. AdvancingCities - Expanding opportunity at scale Our model for impact has yielded real results so we are doubling down on our commitment to drive inclusive growth and expanding the num- ber of people and places we reach. JPMorgan Chase launched Advancing Cities - our largest, most comprehensive corporate responsibility ini- tiative to date to invest in solutions that bolster the world's cities and the people within them. This initiative will allow us to deepen our work in cities in two ways: through targeted commit- ments in key markets where the conditions exist for large-scale investments and through an annual Challenge that will accelerate collab- orative, innovative solutions designed by local leaders and residents to break down barriers to opportunity. To catalyze sustainable growth, we are combin- ing our firm's philanthropic efforts with our lending and investing expertise to deploy up to $250 million as low-cost, long-term loan capital. We expect our investment to attract an additional $1 billion in outside capital. In 2018, marking our 150th anniversary in France, JPMorgan Chase announced its first AdvancingCities commitment - a $30 million, five-year philanthropic investment to provide underserved residents and local entrepreneurs across Greater Paris access to economic opportunity. Building branches, strengthening our communities Generating Return on Community Business has an obligation and a vested interest in ensuring our system delivers on its unrivaled potential to create widely shared economic opportunity. That's why JPMorgan Chase is applying the same capabilities and resources that enable us to deliver Return on Invest- ment for our shareholders to generate what we call 'Return on Community.' This means we are making inten- tional, long-term investments aimed at lifting those who are being left behind, focused where we can lever- Engaged our employees to serve our communities: Awarded our 1,000th mortgage-free home to Detroit: Five years into our $150 million commitment: 68 • Generating Return on Community through our comprehensive, multimillion-dollar commit- ments to Detroit, Chicago and the Greater Washington region: Accomplishments • Named to Black Enterprise's 50 Best Companies for Diversity list • Named an ENERGY STAR® Partner of the Year, recognized by the U.S. Environmental Protection Agency and U.S. Department of Energy Named to the Military Times' Best for Vets Employers list Harvard Business School (in a 2018 case study) profiled the firm's model for impact in Detroit and how it's being applied in other cities Named recipient of the International Medical Corps' Global Citizen Award Named to The Chronicle of Philanthropy's Top 20 Corporate Givers list Named to Fortune magazine's Change the World list for the second year in a row Ranked Top 10 on Fortune magazine's World's Most Admired Companies list • 67 13,573 people participated in workforce programs; 1,632 units of affordable hous- ing were created or preserved; 13,180 people received services to improve their financial health; 2,067 jobs were created or retained; 4,387 small businesses received capital or technical assistance Detail VEGAN VEGAN • • In 2018, provided $3.2 billion for wind and solar projects in the U.S. Since 2003, JPMorgan Chase has committed or arranged more than $21 billion in financing for wind, solar and geothermal projects in the U.S. To date, hosted five Partnerships for Raising Opportunity in Neighborhoods (PRO Neigh- borhoods) competitions, awarding more than $98 million to over 70 Community Development Financial Institutions across the U.S. After our $68 million commitment, the winners of the first three competitions raised an additional $713 million in outside capital, issued over 21,000 loans to low- and moderate-income customers, and created or preserved more than 3,000 affordable hous- ing units and 11,000 quality jobs. • Expanded the Entrepreneurs of Color Fund (EOCF) from Detroit to Chicago, the South Bronx and the Bay Area, providing minority entrepreneurs with access to capital, educa- tion and other resources to build and grow their businesses. Through 2018, JPMorgan Chase has committed $13.6 million through EOCF, resulting in 210 loans totaling $9.5 million that created or retained 1,200 jobs. Launched the Financial Inclusion Lab in India, applying insights from the Lab in the U.S. to help scale early-stage fintech startups that are focused on helping India's underserved communities. Announced eight financial services inno- vators as winners of the Financial Solu- tions Lab (FinLab) 2018 Challenge, focused on improving consumer financial health in the U.S. To date, FinLab has supported more than 30 innovative finan- cial technology (fintech) companies that have raised over $500 million in capital since joining the program, saving U.S. residents more than $1 billion. a U.S. military veteran, reaching all five branches of service in communities across 44 states. - Through New Skills at Work, over the past five years, we have helped nearly 150,000 people receive skills training for well-paying jobs in growing industries by partnering with about 740 nonprofits, investing $250 million in job training and career education initia- tives in 37 countries, as well as 30 U.S. states and Washington, D.C. 590 units of affordable housing were cre- ated or preserved; 312 jobs were created or retained; 722 small businesses received capital or technical assistance - received services to improve their finan- cial health; 1,246 jobs were created or retained; and 1,319 small businesses received capital or technical assistance Greater Washington region: One year into our $25 million commitment: 2,857 people participated in workforce programs; 176 units of housing were created or preserved; 5,341 people - Chicago's South and West sides: One year into our $40 million commitment: Through our global commitment to promote financial health: harder but are unable to get ahead. The average American family has seen its net worth move backward over a generation. Meanwhile, for every $100 in white family wealth today, black families hold just about $5. For far too many people, the system is not working. As part of our firm's global New Skills for Youth initiative, our investment will support five school districts in Virginia, Washington, D.C., and Maryland and enable them to partner with local colleges and universities to build career pathways for students that lead to well-paying technology jobs. ensuring our system delivers on its unrivaled potential entry-level employees. while delivering almost 280 modern technology applications straight to our clients and advisors. Our relent- less focus on product and system optimization and continuous empha- sis on cutting waste allow us to con- tinuously reinvest in our future. Fortitude In this time of rapid change and competition, we are fortunate to be part of the broader JPMorgan Chase organization, where we all constantly challenge one another to use our expertise, scale and invaluable client base to continuously reimagine the future of how we serve our clients. We have a proud legacy of doing first-class business in a first-class way, and we have extended that promise to institutions, central banks, sover- eign wealth funds and individuals. It's our history and our expertise that give us the fortitude and vision to help our clients thrive in today's evolving market. No matter the speed or scale of change, our funda- mental mission remains the same: We are relentlessly focused on driving toward the best client out- comes, and we believe that focus is the engine of our continued success. I couldn't be more proud of what we have delivered for our clients and our shareholders, and I have never been more excited for what is to come. ༢་རི་གཏུམ། Mary Callahan Erdoes CEO, Asset & Wealth Management 2018 HIGHLIGHTS AND ACCOMPLISHMENTS Our ability to innovate and to sustain our growth requires us to have rigor- ous discipline around business simpli- fication. Over the past few years, we have merged or closed 229 funds while launching 125 new products; we have closed 21 front office locations in order to open 17 new state-of-the-art facilities; and we have decommis- sioned nearly 230 legacy system tools Business highlights 10th consecutive year of net long-term inflows Record revenue of $14.1 billion • • Record net income of $2.9 billion Record average loan balances of $139 billion . Simplify for growth Digital everything: Our ability to connect with clients – however, wherever and whenever they need us - is paramount to our future success. Our goal is to deliver J.P. Morgan's expertise 24/7, world- wide. One example of a recent application we launched is Digital Portfolio Insights. This cutting-edge tool allows external financial advi- sors to access J.P. Morgan's propri- etary risk management analytics to generate sophisticated and customized insights. In 2018, these advisors used the tool to help them build better portfolios for over 20,000 of their clients. - Retail Institutional U.S. LatAm Assets EMEA Asia ≥$0 2014 2015 2016 2017 2018 <$0 For footnoted information, refer to slide 17 in the 2019 Asset & Wealth Management Investor Day presentation, which is available at jpmorganchase.com/corporate/investor-relations/event-calendar.htm AUM Assets under management AUS = Assets under supervision • • to create widely shared economic opportunity. Awards and recognition Asia (AsianInvestor, June 2018) • More than 83% of our long- term mutual fund AUM outperformed the peer median over the 10-year period Retention rate of over 95% for top talent • • Leadership positions Best Global Provider of Short-Term Investments/ Money Market Funds (Global Finance, March 2019) Best Tech Innovation in Data Globally (The Banker, August 2018) North America Asset Manager of the Year (Reactions, November 2018) Asset Manager of the Year for Record average mortgage Leading Pan-European Fund Management Firm (Thomson Reuters/Extel, June 2018) Retirement Leader of the Year (Fund Action, June 2018) ETF Issuer of the Year (ETF.com, March 2019) Best Private Bank for Research & Asset Allocation Globally (Euromoney, February 2019) Best Private Bank for Ultra-High-Net-Worth Globally (FT/PWM magazine, November 2018) 65 Corporate Responsibility In an era characterized by deep social divisions and widening eco- nomic disparity all over the world, companies like ours have a responsi- bility to be leaders in finding solu- tions. This is not simply about being a good corporate citizen; it is a busi- ness imperative. The success of our firm is inextricably linked to the success of our communities. Many of today's challenges stem from the reality that, despite a grow- ing economy, people are working 66 age our firm's expertise: building job skills, expanding small businesses, revitalizing neighborhoods and promoting financial health. Over the last five years, we have refined this model in Detroit, where we made a $150 million commitment to the city's economic recovery. The results have exceeded our expecta- tions. People are moving back. The unemployment rate is down from 20% in 2013 to less than 9% today. For the first time in 17 years, home Business has an obligation and a vested interest in These efforts underscore the degree to which our mission to drive inclu- sive growth has become a fundamen- tal tenet of our culture. Through our market expansion, kicked off in 2018, we are bringing the full force of our firm to advance this mission. We are opening 400 new Chase branches, enabling us to lend to more custom- ers, offer more good jobs and further invest in neighborhoods. The first of these branches are now open in Boston, Philadelphia and Washing- ton, D.C., where we are pairing them with expanded lending and philan- thropic commitments, focused in low- and moderate-income areas. And we are actively working to hire locally while raising wages for our balances of $41.5 billion 1,470,666 1,443,982 806,152 2,572,274 15.5 15.1 2,351,698 2,490,972 2,622,532 2,533,600 628,785 $ 398,988 261,828 249,958 289,059 290,827 $ 372,130 348,004 930,697 894,765 837,299 757,336 931,856 863,683 984,554 $ 381,844 $ 413,714 N/A 596,823 670,757 769,385 829,558 885,221 13.1 8.1 8.3 8.4 8.5 7.6 6.4% 6.5% 6.5% 6.5% 732,093 $ 343,839 2016 1,279,715 139.17 169.98 147.82 100.00 113.68 115.24 129.02 157.17 150.27 JPMorgan Chase KBW Bank S&P Financial S&P 500 75 2013 113.38 115.18 100.00 137.82 125 100 December 31, (in dollars) 2013 2014 2015 $ 100.00 2014 $ 109.88 109.36 $ 119.07 109.90 2016 $ 160.23 141.23 2017 2018 $ 203.07 167.49 $ 189.57 100.00 150 2015 2018 • (in millions, except per share data and ratios) 2018 2017 Change Selected income statement data Total net revenue $109,029 $100,705 Total noninterest expense 63,394 59,515 7 Pre-provision profit 15.9 • . 8% Year ended December 31, JPMorgan Chase & Co./2018 Form 10-K 41 Management's discussion and analysis The following is Management's discussion and analysis of the financial condition and results of operations ("MD&A”) of JPMorgan Chase for the year ended December 31, 2018. The MD&A is included in both JPMorgan Chase's Annual Report for the year ended December 31, 2018 ("Annual Report") and its Annual Report on Form 10-K for the year ended December 31, 2018 ("2018 Form 10-K") filed with the Securities and Exchange Commission ("SEC"). Refer to the Glossary of terms and acronyms on pages 293-299 for definitions of terms and acronyms used throughout the Annual Report and the 2018 Form 10-K. The MD&A contains statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. For a discussion of certain of those risks and uncertainties and the factors that could cause JPMorgan Chase's actual results to differ materially because of those risks and uncertainties, refer to Forward-looking Statements on page 147) and Part I, Item 1A: Risk factors in the 2018 Form 10-K. INTRODUCTION JPMorgan Chase & Co. (NYSE: JPM), a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the United States of America ("U.S."), with operations worldwide; JPMorgan Chase had $2.6 trillion in assets and $256.5 billion in stockholders' equity as of December 31, 2018. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S. and globally many of the world's most prominent corporate, institutional and government clients. 2017 JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), a national banking association with U.S. branches in 27 states and the District of Columbia as of December 31, 2018, and Chase Bank USA, National Association ("Chase Bank USA, N.A."), a national banking association that is the Firm's principal credit card-issuing bank. In January 2019, the OCC approved an application of merger which was filed by JPMorgan Chase Bank, N.A. and Chase Bank USA, N.A. in December 2018 and which contemplates that Chase Bank USA, N.A. will merge with and into JPMorgan Chase Bank, N.A., with JPMorgan Chase Bank, N.A. as the surviving bank. For additional information refer to Supervision and Regulation on pages 1-6 in the 2018 Form 10-K. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities LLC (“J.P. Morgan Securities”), a U.S. broker- dealer. The bank and non-bank subsidiaries of JPMorgan Chase operate nationally as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Firm's principal operating subsidiary in the U.K. is J.P. Morgan Securities plc, a subsidiary of JPMorgan Chase Bank, N.A. 22 42 JPMorgan Chase & Co./2018 Form 10-K EXECUTIVE OVERVIEW This executive overview of the MD&A highlights selected information and does not contain all of the information that is important to readers of this 2018 Form 10-K. For a complete description of the trends and uncertainties, as well as the risks and critical accounting estimates affecting the Firm and its various lines of business, this 2018 Form 10-K should be read in its entirety. Effective January 1, 2018, the Firm adopted several new accounting standards, of which the most significant to the Firm was the guidance related to revenue recognition, and recognition and measurement of financial assets. The revenue recognition guidance requires gross presentation of certain costs that were previously offset against revenue. This change was adopted retrospectively and, accordingly, prior period amounts were revised, resulting in both total net revenue and total noninterest expense increasing with no impact to net income. The adoption of the recognition and measurement guidance resulted in $505 million of fair value gains in the first quarter of 2018, recorded in total net revenue, on certain equity investments that were previously held at cost. For additional information, refer to Note 1. Financial performance of JPMorgan Chase For management reporting purposes, the Firm's activities are organized into four major reportable business segments, as well as a Corporate segment. The Firm's consumer business is the Consumer & Community Banking ("CCB") segment. The Firm's wholesale business segments are Corporate & Investment Bank ("CIB"), Commercial Banking ("CB"), and Asset & Wealth Management ("AWM"). For a description of the Firm's business segments, and the products and services they provide to their respective client bases, refer to Business Segment Results on pages 60-78, and Note 31. 1,375,179 175 225 241,359 Credit quality metrics Allowance for credit losses $ Allowance for loan losses to total retained loans Allowance for loan losses to retained loans excluding purchased credit-impaired loans(e) 14,500 $ 1.39% 1.23 14,672 1.47% 1.27 $ 14,854 $ 14,341 $ 14,807 1.55% 1.34 1.63% 1.90% 234,598 243,355 252,539 256,105 1,363,427 282,031 284,080 295,245 288,651 276,379 230,447 1.37 229,625 221,505 211,664 256,515 255,693 254,190 247,573 231,727 228,122 200 1.55 $ (e) Excluded the impact of residential real estate purchased credit-impaired ("PCI") loans, a non-GAAP financial measure. For further discussion of these measures, refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59, and the Allowance for credit losses on pages 120-122. (f) On December 22, 2017, the Tax Cuts and Jobs Act ("TCJA") was signed into law. The Firm's results for the year ended December 31, 2017 included a $2.4 billion decrease to net income as a result of the enactment of the TCJA. For additional information related to the impact of the TCJA, refer to Note 24. (g) Excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rate for the year ended December 31, 2017 would have been 0.55%. 40 40 JPMorgan Chase & Co./2018 Form 10-K FIVE-YEAR STOCK PERFORMANCE The following table and graph compare the five-year cumulative total return for JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") common stock with the cumulative return of the S&P 500 Index, the KBW Bank Index and the S&P Financial Index. The S&P 500 Index is a commonly referenced equity benchmark in the United States of America (“U.S."), consisting of leading companies from different economic sectors. The KBW Bank Index seeks to reflect the performance of banks and thrifts that are publicly traded in the U.S. and is composed of leading national money center and regional banks and thrifts. The S&P Financial Index is an index of financial companies, all of which are components of the S&P 500. The Firm is a component of all three industry indices. The following table and graph assume simultaneous investments of $100 on December 31, 2013, in JPMorgan Chase common stock and in each of the above indices. The comparison assumes that all dividends are reinvested. December 31, (in dollars) JPMorgan Chase KBW Bank Index S&P Financial Index S&P 500 Index (d) Effective January 1, 2018, the SLR was fully phased-in under Basel III. The SLR is defined as Tier 1 capital divided by the Firm's total leverage exposure. Ratios prior to 2018 were calculated under the Basel III Transitional rules, per the SLR public disclosure requirements which became effective January 1, 2015. (c) Ratios presented are calculated under the Basel III Transitional capital rules and for the capital ratios represent the lower of the Standardized or Advanced approach. As of December 31, 2018, the Firm's capital ratios were equivalent whether calculated on a transitional or fully phased-in basis. Refer to Capital Risk Management on pages 85-94 for additional information on Basel III. (b) For the years ended December 31, 2018 and 2017, the percentage represents the Firm's reported average LCR for the three months ended December 31, 2018 and 2017, per the U.S. LCR public disclosure requirements which became effective April 1, 2017. Refer to Liquidity Risk Management on pages 95-100 for additional information on the Firm's LCR. (a) TBVPS and ROTCE are non-GAAP financial measures. For a further discussion of these measures, refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59. Net charge-offs Net charge-off rate 0.52% 5,190 $ 6,426 4,856 5,387 0.60% $ 7,535 $ 7,034 $ Nonperforming assets 7,967 4,086 4,759 (g) 0.54% 0.52% 0.65% Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. 4,692 11.6 15.5 14.0 Return on tangible common equity ("ROTCE") (a) Return on common equity ("ROE") Selected ratios and metrics Cash dividends declared per share Tangible book value per share ("TBVPS") (a) Book value per share Common shares at period-end Market capitalization Market and per common share data 2014 2015 2016 2017 2018 Net income: Earnings per share data Net income Income tax expense Income before income tax expense Provision for credit losses Pre-provision profit Return on assets ("ROA") Overhead ratio Total noninterest expense Loans-to-deposits ratio Tier 1 capital ratio(c) 45,635 62,156 59,911 56,672 94,440 $ 95,994 $ 96,569 $ $ 100,705 59,515 $ 109,029 63,394 Headcount Total stockholders' equity Common stockholders' equity Long-term debt Deposits Total assets Average core loans Core Loans Loans Investment securities Supplementary leverage ratio ("SLR") (d) Selected balance sheet data (period-end) Trading assets Tier 1 leverage ratio(c) Total capital ratio(c) Liquidity coverage ratio ("LCR") (average) (b) Common equity tier 1 ("CET1") capital ratio (c) Total net revenue (in millions, except per share, ratio, headcount data and where otherwise noted) Selected income statement data As of or for the year ended December 31, Off-Balance Sheet Arrangements and Contractual Cash Obligations 55 52 Consolidated Balance Sheets and Cash Flows Analysis Notes to Consolidated Financial Statements Consolidated Financial Statements 155 150 149 Report of Independent Registered Public Accounting Firm 148 Management's Report on Internal Control Over Financial Reporting Audited financial statements: Consolidated Results of Operations 48 Executive Overview 43 42 Introduction Management's discussion and analysis: 41 Five-Year Stock Performance 40 Five-Year Summary of Consolidated Financial Highlights Financial: Table of contents 45,635 57 Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures 60 Business Segment Results 79 Enterprise-wide Risk Management Diluted Basic Average shares: Diluted Basic FIVE-YEAR SUMMARY OF CONSOLIDATED FINANCIAL HIGHLIGHTS (unaudited) Financial 39 JPMorgan Chase & Co./2018 Form 10-K The following pages from JPMorgan Chase & Co.'s 2018 Form 10-K are not included herein: 1-38, 300-311 41,190 Note: 287 Selected quarterly financial data (unaudited) Supplementary information: 144 Accounting and Reporting Developments 147 Forward-Looking Statements 141 Critical Accounting Estimates Used by the Firm 134 Operational Risk Management 132 Country Risk Management Market Risk Management 124 102 Credit and Investment Risk Management 84 Strategic Risk Management 288 Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials 293 Glossary of Terms and Acronyms 13.5 39,897 33,838 0.96 1.24 13 13 13 12 17 10% 11% 10% 10% 13% 1.58 1.72 1.88 2.12 2.72 44.60 48.13 51.44 53.56 1.00 56.33 0.99 58 13.9 13.7 10.2 11.8 12.3 12.2 12.0 N/A N/A N/A 119 113 56 65 65 64 67 65 63 59 59 0.89 56.98 60.46 64.06 $ 24,442 $ 24,733 $ 24,441 (f) 32,474 $ $ 8,954 6,260 9,803 11,459 8,290 3,139 30,699 30,702 34,536 35,900 40,764 3,827 5,361 5,290 4.871 21,745 $ 9.04 $ 9.00 6.35 67.04 70.35 3,714.8 3,663.5 $ 241,899 $ 232,472 $ 307,295 3,561.2 $ 366,301 3,425.3 3,275.8 $ 319,780 3,842.3 34,529 3,808.3 3,658.8 3,690.0 5.29 5.33 6.05 $ 6.00 6.19 6.31 3,551.6 3,576.8 3,396.4 3,414.0 $ 6.24 $ 3,741.2 3,773.6 41,190 lower new account origination costs, and higher merchant processing fees on higher volumes, largely offset by Provision for credit losses JPMorgan Chase & Co./2018 Form 10-K 47 Management's discussion and analysis CONSOLIDATED RESULTS OF OPERATIONS This section provides a comparative discussion of JPMorgan Chase's Consolidated Results of Operations on a reported basis for the three-year period ended December 31, 2018, unless otherwise specified. Factors that relate primarily to a single business segment are discussed in more detail within that business segment. For a discussion of the Critical Accounting Estimates Used by the Firm that affect the Consolidated Results of Operations, refer to pages 141-143. Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. Revenue Year ended December 31, (in millions) 2018 2017 Investment banking fees $ 7,550 $ Principal transactions 12,059 Lending- and deposit-related fees 6,052 7,412 $ 11,347 5,933 2016 6,572 11,566 5,774 Asset management, administration and commissions 17,118 16,287 15,364 Investment securities gains/ (losses) (395) The Firm continues to develop and implement plans to appropriately mitigate the risks associated with IBOR discontinuation as identified alternative reference rates develop, and liquidity in the markets referencing them increases. The Firm will continue to engage with regulators as the transition progresses. (66) NWGs are also working with accounting standard setters to manage the accounting implications of amending existing contracts to add fallback language and to change reference rates. Current efforts include the identification of potential accounting impacts and potential alternatives to mitigate those impacts through interpretation of existing accounting rules, or through transition relief from FASB and IASB standard setting. IBORS are referenced in approximately $370 trillion of wholesale and consumer transactions globally spanning a broad range of financial products and contracts. Without advance transition planning for alternative benchmarks, sudden cessation of those broadly referenced rates could cause significant disruptions to gross flows of floating-rate payments and receipts. An abrupt cessation could also impair the normal functioning of a variety of markets, including commercial and consumer lending. JPMorgan Chase established a Firmwide LIBOR Transition program in early 2018. The Firmwide CFO and the CEO of the CIB oversee the program as senior sponsors. When assessing risks associated with IBOR transition, the program considers three possible scenarios: disorderly transition, measured/regulated transition, and IBOR in continuity. These risks will continue to be monitored, along with any new risks that emerge as the program progresses. Plans to mitigate the risks associated with IBOR transition have been identified, with some already in the early stages of implementation. Model risk, for example, will be mitigated by the identification and migration of swap curves based on IBORS to new alternative reference rates. The Firm takes a disciplined approach to managing its expenses, while investing for growth and innovation. As a result, management expects Firmwide adjusted expense for the full-year 2019 to be less than $66 billion. The Firm continues to experience charge-off rates at very low levels, reflecting favorable credit trends across the consumer and wholesale portfolios. Management expects full-year 2019 net charge-offs to be less than $5.5 billion, higher than 2018, driven by growth. First-quarter 2019 Management expects the first-quarter 2019 net interest income, on a managed basis, to be approximately flat compared with the fourth-quarter of 2018. Firmwide adjusted expense for the first-quarter 2019 is expected to be up mid-single digits compared with the first quarter of 2018. Markets revenue for the first-quarter 2019 is expected to be lower when compared with the prior-year quarter by high- teens percentage points on a reported basis, and by low double-digit percentage points excluding the impact of the recognition and measurement accounting standard in the first quarter of 2018, depending on market conditions. JPMorgan Chase & Co./2018 Form 10-K 45 Management's discussion and analysis Business Developments Expected departure of the U.K. from the EU In 2016, the U.K. voted to withdraw from the European Union ("EU"), and in March 2017, the U.K. invoked Article 50 of the Lisbon Treaty, which commenced withdrawal negotiations with the EU. As a result, the U.K. is scheduled to depart from the EU on March 29, 2019. Negotiations regarding the terms of the U.K.'s withdrawal continue between the U.K. and the EU, although the situation remains highly uncertain. The Firm has a long-standing presence in the U.K., which currently serves as the regional headquarters of the Firm's operations in over 30 countries across Europe, the Middle East, and Africa ("EMEA"). In the region, the Firm serves clients and customers across its business segments. The Firm has approximately 16,000 employees in the U.K., of which approximately two-thirds are in London, with operational and technology support centers in locations such as Bournemouth, Glasgow and Edinburgh. The Firm has been preparing for and continues to make significant progress in its readiness for the U.K.'s expected withdrawal from the EU, which is commonly referred to as "Brexit." JPMorgan Chase established a Firmwide Brexit Implementation program in 2017. The program covers strategic implementation across all impacted businesses and functions. The program's objective is to deliver the Firm's capabilities on "day one" of the U.K.'s withdrawal across all impacted legal entities. The program includes an ongoing assessment of implementation risks including political, legal and regulatory risks and plans for addressing and mitigating those risks. The Firm is also monitoring the expected macroeconomic developments associated with a no-deal scenario and has undertaken stress testing covering credit and market risk to assess potential impacts. Significant uncertainty remains around the U.K.'s expected departure from the EU, including the possibility that the U.K. departs without any agreement being reached on how U.K. financial services firms will conduct business within the EU (i.e., "a no-deal scenario"). The Firm is planning for a U.K. withdrawal in the event that an agreement is reached, as well as for a no-deal scenario. Significant uncertainties exist under either potential outcome. For example, in planning for the U.K. withdrawal from the EU under a no-deal scenario, the Firm is focused on the following key areas to ensure continuation of service to its EU clients: regulatory and legal entity readiness; client readiness; and business and operational readiness. Regulatory and legal entity readiness The Firm intends to leverage its existing EU legal entities, in Germany, Luxembourg and Ireland to conduct broader financial service activities. These legal entities are in advanced stages of readiness, including governance, infrastructure, capital, local regulatory licenses and branch authorizations, as needed. The Firm anticipates that its EU legal entities will be ready to service its EU clients in March 2019, if required. There are some dependencies on final authorizations from the European Central Bank and jurisdictional National Competent Authorities to carry out new activity in the EU legal entities. Client readiness Where required, agreements with the Firm's EU clients are being re-documented from current U.K. legal entities to existing EU legal entities to ensure continuation of service. This process involves establishing new agreements such as ISDA master agreements between clients and the relevant EU legal entity. There is a risk that not all clients will have the appropriate legal and operational arrangements in place upon the U.K.'s withdrawal from the EU. The Firm continues to actively engage with its clients to ensure preparedness and, to the extent possible, minimize operational disruption. Business and operational readiness The Firm is expecting to add several hundred employee positions in its various EU locations, including individuals who the Firm expects to relocate from the U.K. The Firm is preparing to be operational in the EU across all in-scope businesses and functions, including the build-out of technology, processes and controls, and the necessary resourcing in the EU locations across first, second and third line of defense functions. The Firm and its EU legal entities' access to market infrastructures such as trading venues, central counterparties ("CCPS") and central settlement systems ("CSDS") will need to be adjusted to comply with the evolving regulatory framework. Some uncertainty remains with respect to the readiness of the overall market ecosystem and connectivity between participants. The Firm continues to monitor the regulatory landscape and is preparing to take mitigating action, as needed, specifically in areas such as “contract continuity" that would allow U.K. entities to continue servicing trade lifecycle events. In the event that the U.K.'s withdrawal from the EU is delayed through a transition deal or another mechanism, the Firm would have the required operational capabilities to conduct business from its EU legal entities, but the timing of any changes would be re-assessed to ensure that a strategic approach is taken. The Firm continues to closely monitor all negotiations and legislative developments and has developed an implementation plan that allows for flexibility given the continued uncertainty. 46 JPMorgan Chase & Co./2018 Form 10-K LIBOR transition The Financial Stability Board ("FSB") and the Financial Stability Oversight Council ("FSOC") have observed that the secular decline in interbank short-term funding poses structural risks for unsecured benchmark interest rates such as Interbank Offered Rates (“IBORS"), and therefore regulators and market participants in various jurisdictions have been working to identify alternative reference rates that are compliant with the International Organization of Securities Commission's standards for transaction-based benchmarks. In the U.S., the Alternative Reference Rates Committee (the “ARRC”), a group of market and official sector participants, identified the Secured Overnight Financing Rate ("SOFR") as its recommended alternative benchmark rate. Other alternative reference rates have been recommended in other jurisdictions. Market participants are working closely with public sector representation as part of National Working Groups ("NWGS") towards the common goal of facilitating an orderly transition from IBORS. Current NWG efforts include the development of cash and derivative markets referencing alternative reference rates, as well as the development of industry consensus for fallback language that would determine the rates to use in various IBOR-indexed contracts when a particular IBOR ceases to be produced. The Firm is encouraging its clients to actively participate in industry consultations on fallback language in order to ensure the broadest possible industry engagement in and understanding of IBOR transition. The Firm continues to monitor the transition by clients from the current IBOR- referencing products to products referencing the new alternative reference rates. Mortgage fees and related income 1,254 1,616 • • Equity Markets with strength across products, primarily in derivatives and prime brokerage, reflecting strong client activity, and Fixed Income Markets reflecting strong performance in Currencies & Emerging Markets, and higher revenue in Commodities compared to a challenging prior year, largely offset by lower revenue in Credit, . the results also reflect a loss in Credit Adjustments & Other, largely driven by higher funding spreads on derivatives. For additional information, refer to CIB and Corporate segment results on pages 66-70 and pages 77-78, respectively, and Note 6. Asset management, administration and commissions revenue increased reflecting: • • higher asset management fees in AWM and CCB driven by higher average market levels and the cumulative impact of net inflows. For AWM, these were partially offset by fee compression and lower performance fees higher brokerage commissions driven by higher volumes in CIB and AWM, and higher asset-based fees in CIB. For additional information, refer to AWM, CCB and CIB segment results on pages 74-76, pages 62-65 and pages 66-70, respectively, and Note 6. For information on lending- and deposit-related fees, refer to the segment results for CCB on pages 62-65, CIB on pages 66-70, and CB on pages 71-73 and Note 6; on securities gains, refer to the Corporate segment discussion on pages 77-78. Investment securities losses increased due to sales related to repositioning the investment securities portfolio. • • Mortgage fees and related income decreased driven by: lower net production revenue reflecting lower production margins and volumes, as well as the impact of a loan sale, partially offset by higher net mortgage servicing revenue reflecting higher MSR risk management results, predominantly offset by lower servicing revenue on a lower level of third-party loans serviced. For further information, refer to CCB segment results on pages 62-65, Note 6 and 15. Card income increased driven by: • • lower net interchange income reflecting higher rewards costs and partner payments, largely offset by higher card sales volumes. The rewards costs included an adjustment to the credit card rewards liability of approximately $330 million, recorded in the second quarter of 2018, driven by an increase in redemption rate assumptions. For further information, refer to CCB segment results on pages 62-65 and Note 6. 48 JPMorgan Chase & Co./2018 Form 10-K 11 Principal transactions revenue increased primarily reflecting higher revenue in CIB driven by: For additional information, refer to CIB segment results on pages 66-70 and Note 6. lower debt underwriting fees primarily driven by declines in industry-wide fee levels. predominantly offset by 141 2,491 Card income 4,989 4,433 4,779 Other income(a) 5,343 3,646 3,799 Noninterest revenue 53,970 50,608 50,486 Management expects full-year 2019 net interest income, on a managed basis, to be in excess of $58 billion, reflecting the annualized impact of 2018 interest rate increases, as well as expected loan and deposit growth. Net interest income 50,097 46,083 Total net revenue $ 109,029 $ 100,705 $ 96,569 (a) Included operating lease income of $4.5 billion, $3.6 billion and $2.7 billion for the years ended December 31, 2018, 2017 and 2016, respectively. 2018 compared with 2017 Investment banking fees increased from a strong prior year, with overall share gains, reflecting: • • • higher advisory fees driven by a higher number of large completed transactions, and higher equity underwriting fees driven by a higher share of fees, reflecting strong performance across products 55,059 Firmwide The increase in CIB was partially offset by private equity losses reflecting markdowns on certain legacy private equity investments compared with gains in the prior year in Corporate. • 15.9 55 5 5 (a) Ratios presented are calculated under the Basel III Transitional rules. As of December 31, 2018, the Firm's capital ratios were equivalent whether calculated on a transitional or fully phased-in basis. Refer to Capital Risk Management on pages 85-94 for additional information on Basel III. Comparisons noted in the sections below are for the full year of 2018 versus the full year of 2017, unless otherwise specified. Firmwide overview JPMorgan Chase reported strong results for 2018, with record net income and EPS of $32.5 billion and $9.00 per share, respectively, on net revenue of $109.0 billion. Excluding the impact of the Tax Cuts & Jobs Acts ("TCJA"), net income and EPS were still records for a full year. The Firm reported ROE of 13% and ROTCE of 17%. For additional information related to the impact of the TCJA, refer to the Consolidated Results of Operations on pages 48-51 and Note 24. JPMorgan Chase & Co./2018 Form 10-K • • • Net income increased 33%, reflecting higher net revenue and the impact of the lower U.S. federal statutory income tax rate as a result of the TCJA, partially offset by an increase in noninterest expense. Total net revenue increased 8%. Net interest income was $55.1 billion, up 10%, driven by the impact of higher rates, loan growth and Card margin expansion, partially offset by lower CIB Markets net interest income. Noninterest revenue was $54.0 billion, up 7%, largely driven by higher CIB Markets noninterest revenue and auto lease income, partially offset by markdowns on certain legacy private equity investments and the impact of higher funding spreads on derivatives. Noninterest expense was $63.4 billion, up 7%, predominantly driven by investments in the business, including technology, marketing, higher compensation expense on increased headcount, and real estate, as well as higher revenue-related costs, including auto lease depreciation and volume-related transaction costs. The provision for credit losses was $4.9 billion, down from $5.3 billion in the prior year, reflecting a decrease in the consumer provision driven by a lower addition to the credit card allowance for credit losses and lower net charge-offs. The lower net charge-offs were primarily driven by recoveries from loan sales in the residential real estate portfolio, predominantly offset by higher net charge-offs in the credit card portfolio, as anticipated. The prior year also included a net $218 million write-down recorded in connection with the sale of the student loan portfolio. The decrease in the consumer provision was partially offset by an increase in the wholesale provision, reflecting additions to the allowance for loan losses from select client downgrades. The total allowance for credit losses was $14.5 billion at December 31, 2018, and the Firm had a loan loss coverage ratio, excluding the PCI portfolio, of 1.23%, compared with 1.27% in the prior year. The Firm's nonperforming assets totaled $5.2 billion at December 31, 2018, a decrease from $6.4 billion in the prior year, reflecting improved credit performance in the consumer portfolio, and reductions in the wholesale portfolio including repayments and loan sales. Firmwide average core loans and core loans excluding CIB both increased 7%. Selected capital-related metrics • The Firm's Basel III Fully Phased-In CET1 capital was $183.5 billion, and the Standardized and Advanced CET1 ratios were 12.0% and 12.9%, respectively. The Firm's Fully Phased-In supplementary leverage ratio ("SLR") was 6.4%. The Firm continued to grow tangible book value per share ("TBVPS"), ending 2018 at $56.33, up 5%. ROTCE and TBVPS are each non-GAAP financial measures. Core loans and each of the Fully Phased-In capital and certain leverage measures are all considered key performance measures. For a further discussion of each of these measures, refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59, and Capital Risk Management on pages 85-94. 43 Management's discussion and analysis Lines of business highlights Selected business metrics for each of the Firm's four lines of business are presented below for the full year of 2018. • 15.5 Revenue of $52.1 billion, up 12%; record 13.9 12.2% 4,871 • 5,290 (8) Net income 32,474 24,441 33 • Diluted earnings per share 9.00 6.31 Selected ratios and metrics Return on common equity Return on tangible common equity 13% 17 10% 12 Book value per share $ 70.35 $ 67.04 Tangible book value per share 56.33 53.56 Capital ratios (a) CET1 Tier 1 capital Total capital 12.0% 13.7 Credit provided and capital raised 43 net income of $14.9 billion, up 58% trillion Capital raised for corporate clients and non-U.S. government entities Record revenue of $9.1 billion, up 5%; record net income of $4.2 billion, up 20% • Average loan balances of $205.5 billion, up 4% $57 billion Credit and capital raised for U.S. governments and nonprofit entities (a) CB ROE 20% AWM ROE 31% • • $1.3 Strong credit quality with net charge-offs of 3 bps record net income of $2.9 billion, up 22% Average loan balances of $139 billion, up 12% Assets under management ("AUM") of $2.0 trillion, down 2% For a detailed discussion of results by line of business, refer to the Business Segment Results on pages 60-61. (a) Includes states, municipalities, hospitals and universities. JPMorgan Chase & Co./2018 Form 10-K 2019 outlook These current expectations are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. For a further discussion of certain of those risks and uncertainties and the other factors that could cause JPMorgan Chase's actual results to differ materially because of those risks and uncertainties, refer to Forward-Looking Statements on page 147 and the Risk Factors section on pages 7-28. There is no assurance that actual results in 2019 will be in line with the outlook set forth below, and the Firm does not undertake to update any forward-looking statements. JPMorgan Chase's outlook for 2019 should be viewed against the backdrop of the global and U.S. economies, financial markets activity, the geopolitical environment, the competitive environment, client and customer activity levels, and regulatory and legislative developments in the U.S. and other countries where the Firm does business. Each of these factors will affect the performance of the Firm and its lines of business. The Firm expects that it will continue to make appropriate adjustments to its businesses and operations in response to ongoing developments in the legal, regulatory, business and economic environments in which it operates. • • • JPMorgan Chase continues to support consumers, businesses and communities around the globe. The Firm provided credit and raised capital for wholesale and consumer clients during 2018, consisting of: • Record revenue of $14.1 billion, up 2%; Investment Banking revenue up 2%; Treasury Services revenue up 13%; and Securities Services revenue up 8% 44 billion CCB ROE 28% deposits of $670 billion, up 5% Total credit provided and capital raised trillion Client investment assets of $282 billion, up 3% • Credit card sales volume up 11% and $227 Credit for consumers • billion $2.5 • merchant processing volume up 15% Record revenue of $36.4 billion, up 5%; record net income of $11.8 billion, up 9% $24 Credit for U.S. small businesses • Maintained #1 ranking for Global billion Average core loans up 6%; average CIB Investment Banking fees with 8.7% wallet share • $937 Credit for corporations ROE 16% • Record Equity Markets revenue of $6.9 billion, up 21% 4,017 104,722 96,569 2,505 100,043 Pre-provision profit 45,635 3,474 100,705 51,410 2,505 109,029 Total net revenue 47,292 1,209 46,083 48,140 1,313 50,097 55,687 (b) 111,534 41,190 39,917 45,207 9,803 3,474 15,476 628 4,017 11,459 10,795 2,505 (b) 8,290 Income tax expense expense 38,010 3,474 34,536 4,017 35,900 43,269 2,505 40,764 Income before income tax 43,371 3,474 39,897 4,017 55,059 Reported Results 2,265 (in millions, except ratios) Year ended 2016 2017 adjustments (a) equivalent Fully taxable- 2018 Reported Results December 31, Managed basis The following summary table provides a reconciliation from the Firm's reported U.S. GAAP results to managed basis. financial measures allow management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the lines of business. In addition to analyzing the Firm's results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a "managed" basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the lines of business on a managed basis. The Firm's definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These The Firm prepares its Consolidated Financial Statements in accordance with U.S. GAAP; these financial statements appear on pages 150-154. That presentation, which is referred to as "reported" basis, provides the reader with an understanding of the Firm's results that can be tracked consistently from year-to-year and enables a comparison of the Firm's performance with other companies' U.S. GAAP financial statements. Non-GAAP financial measures PERFORMANCE MEASURES EXPLANATION AND RECONCILIATION OF THE FIRM'S USE OF NON-GAAP FINANCIAL MEASURES AND KEY JPMorgan Chase & Co./2018 Form 10-K 13,277 56 (f) Includes noncancelable operating leases for premises and equipment used primarily for banking purposes. Excludes the benefit of noncancelable sublease rentals of $825 million and $1.0 billion at December 31, 2018 and 2017, respectively. Refer to Note 28 for more information on lease commitments. (g) Included unfunded commitments of $40 million at both December 31, 2018 and 2017, to third-party private equity funds, and $231 million and $77 million of unfunded commitments at December 31, 2018 and 2017, respectively, to other equity investments. Management also uses certain non-GAAP financial measures at the Firm and business-segment level, because these other non-GAAP financial measures provide information to investors about the underlying operational performance and trends of the Firm or of the particular business segment, as the case may be, and, therefore, facilitate a comparison of the Firm or the business segment with the performance of its relevant competitors. For additional information on these non-GAAP measures, refer to Business Segment Results on pages 60-78. Non-GAAP financial measures used by the Firm may not be comparable to similarly named non-GAAP financial measures used by other companies. Fully taxable- equivalent adjustments (a) Managed basis Reported Results 50,486 53,312 2,704 50,608 55,847 1,877 53,970 Net interest income Total noninterest revenue 2,265 $ 6,064 $ $ 3,799 $ 6,350 2,704 $ $ 3,646 $ 7,220 1,877 (b) $ $ 5,343 Other income Managed basis Fully taxable- equivalent adjustments (a) 52,751 Overhead ratio interest-earning assets(c) NM Other income increased reflecting: • • JPMorgan Chase & Co./2018 Form 10-K 58 (c) For further information on CIB's Markets businesses, refer to page 69. (b) For a reconciliation of net interest income on a reported and managed basis, refer to reconciliation from the Firm's reported U.S. GAAP results to managed basis on page 57. amounts are used where applicable. (a) Interest includes the effect of related hedges. Taxable-equivalent 2.59% higher operating lease income from growth in auto operating lease volume in CCB 2.85% Markets assets excluding CIB average interest-earning 1.22 0.86 0.51 Net interest yield on average CIB Markets Net interest yield on 2.25% 3.25% 2.36% fair value gains of $505 million recognized in the first quarter of 2018 related to the adoption of the new recognition and measurement accounting guidance for certain equity investments previously held at cost lower investment valuations in AWM, and higher operating lease income reflecting growth in auto operating lease volume in CCB, and (e) Includes accrued interest and future contractual interest obligations. Excludes interest related to structured notes for which the Firm's payment obligation is based on the performance of certain benchmarks. partially offset by the disposal of an asset in AWM the redemption of guaranteed capital debt securities ("trust preferred securities"), and the sale of Visa Europe interests in CCB, the absence in the current year of gains from lower other income in CIB largely driven by a $520 million impact related to the enactment of the TCJA, which reduced the value of certain of CIB's tax-oriented investments, and Other income decreased primarily due to: • the absence of the impact related to the enactment of the TCJA, which reduced the value of certain of CIB's tax- oriented investments by $520 million in the prior year partially offset by . . Asset management, administration and commissions revenue increased as a result of higher asset management fees in AWM and CCB, and higher asset-based fees in CIB, both driven by higher market levels lower Fixed Income-related revenue driven by sustained strong prior year in CIB, primarily reflecting: Principal transactions revenue decreased compared with a Investment banking fees increased reflecting higher debt and equity underwriting fees in CIB. The increase in debt underwriting fees was driven by a higher share of fees and an overall increase in industry-wide fees; and the increase in equity underwriting fees was driven by growth in industry-wide issuance, including a strong initial public offering ("IPO") market. . Net interest income increased driven by the impact of higher rates, loan growth across the businesses, and Card margin expansion, partially offset by lower CIB Markets net interest income. The Firm's average interest-earning assets were $2.2 trillion, up $49 billion from the prior year, and the net interest yield on these assets, on an FTE basis, was 2.50%, an increase of 14 basis points from the prior year. The net interest yield excluding CIB Markets was 3.25%, an increase of 40 basis points. Net interest yield excluding CIB markets is a non-GAAP financial measure. For a further discussion of this measure, refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59. 2017 compared with 2016 For further information, refer to Note 6. the absence of a legal benefit of $645 million that was recorded in the prior year in Corporate related to a settlement with the FDIC receivership for Washington Mutual and with Deutsche Bank as trustee of certain Washington Mutual trusts. Mortgage fees and related income decreased driven by lower MSR risk management results, lower net production revenue on lower margins and volumes, and lower servicing revenue on lower average third-party loans serviced. Card income decreased predominantly driven by higher credit card new account origination costs, largely offset by higher card-related fees, primarily annual fees. 2.50% assets - managed basis average interest-earning Less: CIB Markets net interest income (c) 55,687 $ 51,410 $ 47,292 $ 2017 2018 Year ended December 31, (in millions, except rates) Net interest income - managed basis(a)(b) 2016 In addition to reviewing net interest income and the net interest yield on a managed basis, management also reviews these metrics excluding CIB's Markets businesses, as shown below; these metrics, which exclude CIB's Markets businesses, are non-GAAP financial measures. Management reviews these metrics to assess the performance of the Firm's lending, investing (including asset-liability management) and deposit-raising activities. The resulting metrics that exclude CIB's Markets businesses are referred to as non-markets-related net interest income and net yield. CIB's Markets businesses are Fixed Income Markets and Equity Markets. Management believes that disclosure of non-markets-related net interest income and net yield provides investors and analysts with other measures by which to analyze the non-markets-related business trends of the Firm and provides a comparable measure to other financial institutions that are primarily focused on lending, investing and deposit-raising activities. Net interest income and net yield excluding CIB's Markets businesses Management's discussion and analysis 3,087 57 (b) The decrease in fully taxable-equivalent adjustments for the year ended December 31, 2018, reflects the impact of the TCJA. (a) Predominantly recognized in CIB and CB business segments and Corporate. Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. 57% NM 59% 57% NM 59% 57% JPMorgan Chase & Co./2018 Form 10-K 4,630 6,334 Net interest income excluding CIB Markets (a) $ Net interest yield on The Firm also reviews adjusted expense, which is noninterest expense excluding Firmwide legal expense and is therefore a non-GAAP financial measure. Additionally, certain credit metrics and ratios disclosed by the Firm exclude PCI loans, and are therefore non-GAAP measures. Management believes these measures help investors understand the effect of these items on reported results and provide an alternate presentation of the Firm's performance. For additional information on credit metrics and ratios excluding PCI loans, refer to Credit and Investment Risk Management on pages 102-123. * Represents net income applicable to common equity Tangible common equity at period-end / Common shares at period-end Net income* / Average common stockholders' equity Return on tangible common equity ("ROTCE") Net income* / Average tangible common equity Tangible book value per share ("TBVPS") Return on common equity ("ROE") Reported net income / Total average assets Total noninterest expense / Total net revenue Return on assets ("ROA") Overhead ratio Common stockholders' equity at period-end / Common shares at period-end Book value per share ("BVPS") Certain U.S. GAAP and non-GAAP financial measures are calculated as follows: Calculation of certain U.S. GAAP and non-GAAP financial measures 520,307 540,835 609,635 $1,619,553 $1,639,757 $ 1,581,297 Average interest-earning assets excluding CIB Markets Less: Average CIB Markets interest-earning assets (c) $2,180,592 $ 2,101,604 $2,229,188 Average interest-earning assets 52,600 $ 46,780 $ 40,958 58% (d) For further information, refer to unsettled resale and securities borrowed agreements in Note 27. Special-purpose entities: variable interests and other obligations, including contingent obligations, arising from variable interests in nonconsolidated VIES (b) Primarily includes dividends declared on preferred and common stock, deferred annuity contracts, pension and other postretirement employee benefit obligations, insurance liabilities and income taxes payable associated with the deemed repatriation under the TCJA. * * For all periods, cash was used for repurchases of common stock and cash dividends on common and preferred stock. In 2016, cash provided reflected higher deposits, net proceeds from long-term borrowings, and an increase in securities loaned or sold under repurchase agreements. In 2017, cash provided reflected higher deposits and short-term borrowings, partially offset by a net decrease in long-term borrowings. In 2018, cash provided reflected higher deposits, short- term borrowings, and securities loaned or sold under repurchase agreements. The Firm's financing activities include acquiring customer deposits and issuing long-term debt, as well as preferred and common stock. Financing activities In 2016, cash used reflected net originations of loans, and an increase in securities purchased under resale agreements. In 2017, cash provided reflected net proceeds from paydowns, maturities, sales and purchases of investment securities and a decrease in securities purchased under resale agreements, partially offset by net originations of loans. For a further discussion of the activities affecting the Firm's cash flows, refer to Consolidated Balance Sheets Analysis on pages 52-53, Capital Risk Management on pages 85-94, and Liquidity Risk Management on pages 95-100. In 2018, cash used reflected an increase in securities purchased under resale agreements, higher net originations of loans and net purchases of investment securities. • • • • The Firm's investing activities predominantly include originating held-for-investment loans and investing in the securities portfolio and other short-term instruments. Investing activities • In 2016, cash provided primarily reflected net income excluding noncash adjustments, partially offset by an increase in trading assets. • In 2017, cash used primarily reflected a decrease in trading liabilities and accounts payable and other liabilities, and an increase in accrued interest and accounts receivable, partially offset by net income excluding noncash adjustments and a decrease in trading assets. • In 2018, cash provided primarily reflected net income excluding noncash adjustments, increased trading liabilities and accounts payable and other liabilities, partially offset by an increase in trading assets, net originations of loans held-for-sale, and higher securities borrowed and other assets. JPMorgan Chase's operating assets and liabilities primarily support the Firm's lending and capital markets activities. These assets and liabilities can vary significantly in the normal course of business due to the amount and timing of cash flows, which are affected by client-driven and risk management activities and market conditions. The Firm believes cash flows from operations, available cash and other liquidity sources, and its capacity to generate cash through secured and unsecured sources are sufficient to meet its operating liquidity needs. . 54 JPMorgan Chase & Co./2018 Form 10-K OFF-BALANCE SHEET ARRANGEMENTS AND CONTRACTUAL CASH OBLIGATIONS (in millions) By remaining maturity at December 31, The carrying amount of on-balance sheet obligations on the Consolidated balance sheets may differ from the minimum contractual amount of the obligations reported below. For a discussion of mortgage repurchase liabilities and other obligations, refer to Note 27. Contractual cash obligations The accompanying table summarizes, by remaining maturity, JPMorgan Chase's significant contractual cash obligations at December 31, 2018. The contractual cash obligations included in the table below reflect the minimum contractual obligation under legally enforceable contracts with terms that are both fixed and determinable. Excluded from the below table are certain liabilities with variable cash flows and/or no obligation to return a stated amount of principal at maturity. Contractual cash obligations Management's discussion and analysis 55 JPMorgan Chase & Co./2018 Form 10-K 271-276 Refer to Note 27 Off-balance sheet lending-related financial instruments, guarantees, and other commitments Page references 244-251 Refer to Note 14 Location of disclosure a legal benefit of $645 million recorded in the second quarter of 2017 in Corporate related to a settlement with the FDIC receivership for Washington Mutual and with Deutsche Bank as trustee of certain Washington Mutual trusts. Type of off-balance sheet arrangement The table below provides an index of where in this 2018 Form 10-K a discussion of the Firm's various off-balance sheet arrangements can be found. In addition, refer to Note 1 for information about the Firm's consolidation policies. The Firm has no commitments to issue its own stock to support any SPE transaction, and its policies require that transactions with SPES be conducted at arm's length and reflect market pricing. Consistent with this policy, no JPMorgan Chase employee is permitted to invest in SPES with which the Firm is involved where such investment would violate the Firm's Code of Conduct. The Firm holds capital, as deemed appropriate, against all SPE-related transactions and related exposures, such as derivative contracts and lending-related commitments and guarantees. The Firm is involved with several types of off-balance sheet arrangements, including through nonconsolidated special- purpose entities (“SPES”), which are a type of VIE, and through lending-related financial instruments (e.g., commitments and guarantees). Special-purpose entities In the normal course of business, the Firm enters into various off-balance sheet arrangements and contractual obligations that may require future cash payments. Certain obligations are recognized on-balance sheet, while others are off-balance sheet under accounting principles generally accepted in the U.S. (“U.S. GAAP"). $(152,511) $ 40,150 $ 29,471 2019 Operating activities (1,482) For information on changes in stockholders' equity, refer to page 153, and on the Firm's capital actions, refer to Capital actions on pages 91-92. advances, predominantly offset by net issuance of structured notes in CIB, as well as net issuance of senior debt in Treasury and CIO. For additional information on the Firm's long-term debt activities, refer to Liquidity Risk Management on pages 95-100 and Note 19. Beneficial interests issued by consolidated VIES decreased due to net maturities of credit card securitizations. For further information on Firm-sponsored VIES and loan securitization trusts, refer to Off-Balance Sheet Arrangements on pages 55-56 and Note 14 and 27. Long-term debt decreased primarily driven by lower FHLB Accounts payable and other liabilities increased partly as a result of higher client payables related to prime brokerage activities in CIB. Trading liabilities increased predominantly as a result of client-driven market-making activities in CIB, which resulted in higher levels of short positions in equity instruments in Equity Markets, including prime brokerage. For additional information, refer to Derivative contracts on pages 117- 118, and Notes 2 and 5. 4% 256,515 $ 2,622,532 $ 2,533,600 Short-term borrowings increased reflecting short-term advances from Federal Home Loan Banks ("FHLBS”) and the net issuance of commercial paper in Treasury and CIO primarily for short-term liquidity management. For additional information, refer to Liquidity Risk Management on pages 95-100. Federal funds purchased and securities loaned or sold under repurchase agreements increased reflecting higher client-driven market-making activities and higher secured financing of trading assets-debt and equity instruments in CIB. For more information, refer to the Liquidity Risk Management discussion on pages 95-100; and Notes 2 and 17. JPMorgan Chase & Co./2018 Form 10-K The decrease in AWM was driven by balance migration predominantly into the Firm's higher-yielding investment- related products. The decrease in CB was driven by a reduction in non-operating deposits. • • Deposits increased in CIB and CCB, largely offset by decreases in AWM and CB. Total liabilities and stockholders' equity Stockholders' equity Total liabilities 4 2,277,907 255,693 2,366,017 (1) The increase in CIB was predominantly driven by growth in operating deposits related to client activity in CIB's Treasury Services business, and in CCB reflecting the continuation of growth from new accounts. 53 Management's discussion and analysis Consolidated cash flows analysis 8,086 (2,863) Effect of exchange rate changes on cash 98,271 14,642 34,158 Financing activities • (89,202) 28,249 (197,993) Investing activities $ (10,827) $ 21,884 $ 14,187 Operating activities 2016 • 2017 2018 Year ended December 31, Net cash provided by/(used in) (in millions) The following is a discussion of cash flow activities during the years ended December 31, 2018, 2017 and 2016. Net increase/(decrease) in cash and due from banks (c) The prior period amounts have been revised to conform with the current period presentation. 2020-2021 2017 271 7 2 262 Equity investment commitments (c)(g) 9,877 10,992 4,480 2,111 2,840 117 1,561 (22) 54,103 58,252 27,496 8,295 11,501 10,960 Contractual interest payments (e) 76,859 102,008 Operating leases(f) Contractual purchases and capital expenditures(c) 1,948 1,048 (a) Excludes structured notes on which the Firm is not obligated to return a stated amount of principal at the maturity of the notes, but is obligated to return an amount based on the performance of the structured notes. 2,085,721 146,133 177,059 160,049 $ 2,180,513 $ 32,330 11,515 57,982 $ 16,119 108,113 $ $ 1,854,369 $ 117,095 1,434 1,937 26,081 287 566 728 356 Total contractual cash obligations Total off-balance sheet obligations Obligations under co-brand programs 3,743 3,599 60 543 102,008 2018 2022-2023 agreements (d) Off-balance sheet obligations 62,393 - - 62,393 Short-term borrowings (a) 158,916 182,320 371 458 181,491 42,664 sold under repurchase agreements 1,468,031 $ 1,437,464 5,439 $ 6,227 $ 8,958 $ 1,447,407 $ Deposits (a) On-balance sheet obligations Total Total After 2023 Federal funds purchased and securities loaned or Beneficial interests issued by consolidated VIES 13,502 5,075 1,939,588 13,613 11,794 2,003,454 127,719 46,467 91,994 1,737,274 Total on-balance sheet obligations 2,846 260,895 258,658 118,782 37,171 1,669 1,687 5,592 Other(b)(c) 75,816 26,889 Long-term debt(a) 26,036 20,258 281 1,400 Unsettled resale and securities borrowed Net interest income increased primarily driven by the net impact of higher rates and loan growth across the businesses, partially offset by declines in Markets net interest income in CIB. The Firm's average interest-earning assets were $2.2 trillion, up $79 billion from the prior year, and the net interest yield on these assets, on a fully taxable equivalent ("FTE") basis, was 2.36%, an increase of 11 basis points from the prior year. The net interest yield excluding CIB Markets was 2.85%, an increase of 26 basis points from the prior year. 282,031 partially offset by 7,890 8,502 Professional and outside services • 6,853 7,715 8,802 equipment Technology, communications and • 3,638 3,723 3,952 Occupancy Noncompensation expense: 2016 $30,203 $31,208 $33,117 Compensation expense 2017 2018 (in millions) • 7,526 Year ended December 31, Marketing 2,900 . higher legal expense, with a net benefit in the prior year partially offset by • • a loss of $174 million on the liquidation of a legal entity, recorded in other expense in Corporate, in the second quarter of 2018, and higher investments in technology in the businesses and marketing in CCB higher outside services expense primarily due to higher volume-related transaction costs in CIB and higher external fees on revenue growth in AWM higher depreciation expense due to growth in auto operating lease volume in CCB • • Noncompensation expense increased as a result of: Compensation expense increased driven by investments in headcount across the businesses, including bankers and advisors, as well as technology and other support staff, and higher revenue-related compensation expense largely in CIB. 2018 compared with 2017 (b) Included FDIC-related expense of $1.2 billion, $1.5 billion and $1.3 billion for the years ended December 31, 2018, 2017 and 2016, respectively. (a) Included Firmwide legal expense/(benefit) of $72 million, $(35) million and $(317) million for the years ended December 31, 2018, 2017 and 2016, respectively. $63,394 30,277 28,307 26,469 $59,515 $56,672 Total noncompensation expense Total noninterest expense • 5,555 6,079 5,731 Other(a)(b) 2,897 3,290 lower FDIC-related expense as a result of the elimination Noninterest expense 50 2018 compared with 2017 5,361 5,290 Total provision for credit losses $ 4,871 852 (303) 116 Wholesale 4,509 5,593 4,755 Total consumer 467 4,042 4,973 4,818 Credit card 620 $ (63) $ Consumer, excluding credit card $ 2016 2017 2018 (in millions) The provision for credit losses decreased as a result of a decline in the consumer provision, partially offset by an increase in the wholesale provision JPMorgan Chase & Co./2018 Form 10-K • the decrease in the consumer, excluding credit card portfolio in CCB was due to - a net $218 million write-down recorded in connection with the sale of the student loan portfolio. a $416 million higher addition to the allowance for credit losses related to the credit card portfolio driven by higher loss rates and loan growth, and a lower reduction in the allowance for the residential real estate portfolio predominantly driven by continued improvement in home prices and delinquencies, and - $450 million of higher net charge-offs, primarily in the credit card portfolio due to growth in newer vintages which, as anticipated, have higher loss rates than the more seasoned portion of the portfolio, partially offset by a decrease in net charge-offs in the residential real estate portfolio reflecting continued improvement in home prices and delinquencies, a higher consumer provision driven by a net $422 million reduction in the wholesale allowance for credit losses, reflecting credit quality improvements in the Oil & Gas, Natural Gas Pipelines, and Metals & Mining portfolios, compared with an addition of $511 million in the prior year driven by downgrades in the same portfolios predominantly offset by • The provision for credit losses decreased as a result of: 2017 compared with 2016 For a more detailed discussion of the credit portfolio and the allowance for credit losses, refer to the segment discussions of CCB on pages 62-65, CIB on pages 66-70, CB on pages 71-73, the Allowance for Credit Losses on pages 120-122 and Note 13. improvements in the Oil & Gas, Natural Gas Pipelines, and Metals and Mining portfolios. - other net portfolio activity, including a reduction in the allowance for loan losses related to a single name in the Oil & Gas portfolio in the first quarter of 2018, compared to a net benefit of $303 million in the prior year. The prior year benefit reflected a reduction in the allowance for loan losses on credit quality largely offset by in wholesale, the current period expense of $116 million reflected additions to the allowance for loan losses from select client downgrades, - higher net charge-offs due to seasoning of more recent vintages, as anticipated, and largely offset by - a $300 million addition to the allowance for loan losses, reflecting loan growth and higher loss rates, as anticipated; the addition was $550 million lower than the prior year, the decrease in the credit card portfolio was due to the prior year also included a net $218 million write- down recorded in connection with the sale of the student loan portfolio, and - - a $250 million reduction in the allowance for loan losses in the residential real estate portfolio - PCI, reflecting continued improvement in home prices and lower delinquencies; the reduction was $75 million lower than the prior year for the residential real estate portfolio non credit-impaired - lower net charge-offs in the auto portfolio partially offset by lower net charge-offs in the residential real estate portfolio, largely driven by recoveries from loan sales, and - low volatility and tighter credit spreads Year ended December 31, of the surcharge at the end of the third quarter of 2018, and For additional information on the liquidation of a legal entity, refer to Note 23. 930,697 984,554 249,958 261,828 381,844 413,714 105,112 111,995 Total assets Other assets Goodwill, MSRs and other intangible assets Premises and equipment Accrued interest and accounts receivable Loans, net of allowance for loan losses Allowance for loan losses Loans Investment securities Trading assets Securities borrowed 62 198,422 321,588 Federal funds sold and securities purchased under resale agreements (13,445) (37) (13,604) 917,093 284,080 Loans increased reflecting: • • securities, refer to Corporate segment results on pages 77- 78, Investment Portfolio Risk Management on page 123 and Notes 2 and 10. 52 Investment securities increased primarily due to purchases of U.S. Treasury Bills, reflecting a shift in the deployment of excess cash in Treasury and CIO from deposits with banks. The increase was partially offset by net sales, paydowns and maturities largely of obligations of U.S. states and municipalities, commercial MBS and non-U.S. government debt securities. For additional information on investment Trading assets increased as a result of a shift in the deployment of excess cash in Treasury and CIO from deposits with banks into short-term instruments as well as client-driven market-making activities in CIB. For additional information, refer to Derivative contracts on pages 117- 118, and Notes 2 and 5. Federal funds sold and securities purchased under resale agreements increased primarily due to a shift in the deployment of excess cash in Treasury and CIO from deposits with banks to securities purchased under resale agreements, and higher client-driven market-making activities in CIB. For additional information on the Firm's Liquidity Risk Management, refer to pages 95-100. Securities borrowed increased driven by higher demand for securities to cover short positions related to client-driven market-making activities in CIB. Cash and due from banks and deposits with banks decreased primarily as a result of a shift in the deployment of excess cash in Treasury and Chief Investment Office ("CIO") from deposits with Federal Reserve Banks to other short-term instruments (as noted below), based on market opportunities. Deposits with banks reflect the Firm's placements of its excess cash with various central banks, including the Federal Reserve Banks. 4 % 2,533,600 2,622,532 $ (1) 7856268517 113,587 121,022 54,392 54,349 14,159 14,934 67,729 73,200 971,109 the absence of an impairment in CB on certain leased equipment (14)% 256,469 28.4% 31.9% 20.3% 9,803 11,459 $35,900 $34,536 $40,764 8,290 2016 2017 2018 2018 compared with 2017 Income tax expense Effective tax rate Year ended December 31, (in millions, except rate) Income before income tax expense Income tax expense For a discussion of legal expense, refer to Note 29. the absence in the current year of two items totaling $175 million in CCB related to liabilities from a merchant in bankruptcy and mortgage servicing reserves an impairment in CB on certain leased equipment, the majority of which was sold subsequent to year-end partially offset by a lower legal net benefit compared to the prior year higher FDIC-related expense, and • contributions to the Firm's Foundation higher depreciation expense from growth in auto operating lease volume in CCB Noncompensation expense increased as a result of: Compensation expense increased predominantly driven by investments in headcount in most businesses, including bankers and business-related support staff, and higher performance-based compensation expense, predominantly in AWM. 2017 compared with 2016 The effective tax rate decreased in 2018 driven by 25,898 405,406 . the impact of the TCJA, including the reduction in the U.S. federal statutory income tax rate, a $302 million net 22,324 $ $ Change 2017 2018 Deposits with banks Cash and due from banks Assets December 31, (in millions) Selected Consolidated balance sheets data The following is a discussion of the significant changes between December 31, 2018 and 2017. Effective January 1, 2018, the Firm adopted several new accounting standards. Certain of the new accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. For additional information, refer to Note 1. Consolidated balance sheets analysis CONSOLIDATED BALANCE SHEETS AND CASH FLOWS ANALYSIS Management's discussion and analysis 51 JPMorgan Chase & Co./2018 Form 10-K benefits resulting from the vesting of employee share- based awards related to the appreciation of the Firm's stock price upon vesting above their original grant price, and the release of a valuation allowance. a $1.9 billion increase to income tax expense representing the initial impact of the enactment of the TCJA. The increase was driven by the deemed repatriation of the Firm's unremitted non-U.S. earnings and adjustments to the value of certain tax-oriented investments, partially offset by a benefit from the revaluation of the Firm's net deferred tax liability. The incremental expense resulted in a 5.4 percentage point increase in the Firm's effective tax rate partially offset by • • The effective tax rate increased in 2017 driven by: the reduction in the effective tax rate was partially offset by the impact of higher pre-tax income, and the change in mix of income and expense subject to U.S. federal, state and local taxes. For further information, refer to Note 24. 2017 compared with 2016 tax benefit resulting from changes in the prior year estimates related to the remeasurement of certain deferred taxes and the deemed repatriation tax on non- U.S. earnings, and the absence of the initial $1.9 billion impact from the TCJA's enactment in December 2017 • Provision for credit losses • 189,383 Change higher loans across the wholesale businesses, primarily driven by commercial and industrial and financial institution clients in CIB and Wealth Management clients globally in AWM, and higher consumer loans driven by retention of originated high-quality prime mortgages in CCB and AWM, and growth in credit card loans. These were predominantly offset by mortgage paydowns and loan sales, lower home equity loans, run-off of PCI loans, and lower auto loans. The allowance for loan losses decreased driven by: • a reduction in the consumer allowance due to a $250 million reduction in the CCB allowance for loan losses in the residential real estate PCI portfolio, reflecting continued improvement in home prices and lower delinquencies, as well as a $187 million reduction in the allowance for write-offs of PCI loans partially due to loan sales. These reductions were largely offset by a $300 million addition to the allowance in the credit card portfolio, due to loan growth and higher loss rates, as anticipated. For a more detailed discussion of loans and the allowance for loan losses, refer to Credit and Investment Risk Management on pages 102-123, and Notes 2, 3, 12 and 13. JPMorgan Chase & Co./2018 Form 10-K Accrued interest and accounts receivable increased primarily reflecting higher client receivables related to client-driven activities in CIB. Other assets increased reflecting higher auto operating lease assets from growth in business volume in CCB and higher alternative energy investments in CIB. For information on Goodwill and MSRs, refer to Note 15. Selected Consolidated balance sheets data December 31, (in millions) Liabilities Deposits Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings Trading liabilities $ 1,470,666 $ 1,443,982 2 69,276 51,802 34 144,773 123,663 17 196,710 182,320 Accounts payable and other liabilities 4 Management's discussion and analysis 49 110 JPMorgan Chase & Co./2018 Form 10-K losses on hedges of accrual loans. higher Lending-related revenue reflecting lower fair value • higher Equity-related revenue primarily in Prime Services, and 20,241 Beneficial interests issued by consolidated variable interest entities ("VIES") Long-term debt 2018 2017 • 15 158,916 4.4% 132.9% 5 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. Tangible book value over time captures the company's use of capital, balance sheet and profitability. In this chart, we are looking at heritage Bank One shareholders and JPMorgan Chase & Co. shareholders. The chart shows the increase in tangible book value per share; it is an after-tax number that assumes all dividends were retained vs. the Standard & Poor's 500 Index (S&P 500 Index), which is a pretax number that includes reinvested dividends. 3.0% 209.0% 290.2% 9.2% 12.2% 499.2% Stock total return analysis (A) - (B) S&P 500 Index (B) (A) JPMorgan Chase & Co. 5.6% 477.5% 5.9% 210.8% S&P Financials Index 11.5% 688.3% Relative Results JPMorgan Chase & Co. Performance since becoming CEO of Bank One (3/27/2000-12/31/2019)¹ S&P 500 Index 5.9% 210.8% 12.8% 988.2% S&P Financials Index S&P 500 Index Bank One Ten years Five years Compounded annual gain One year December 31, 2019 Performance for the period ended Overall gain Compounded annual gain (7/1/2004-12/31/2019) and JPMorgan Chase & Co. merger Performance since the Bank One Compounded annual gain Overall gain 2 $110.72 15% 15% $14.4 17% 11% $6.31 $15.4 13% 19% 15% $6.19 $6.00 $17.9 $17.4 $19.0 $21.3 22% 24% $21.7 $24.7 $24.4 $24.4 $9.00 $26.9 $10.72 Adjusted net income¹ $32.5 $36.4 ($in billions, except per share and ratio data) Earnings, Diluted Earnings per Share and Return on Tangible Common Equity 2004-2019 1 15% 10% $5.19 $5.29 $113.80 High: $140.08 Low: $95.94 Tangible Book Value and Average Stock Price per Share 2004-2019 Adjusted net income, a non-GAAP financial measure, excludes $2.4 billion from net income in 2017 as a result of the enactment of the Tax Cuts and Jobs Act. 2019 2018 2017 2016 2015 2009 2010 2011 2012 2013 2014 Return on tangible common equity (ROTCE) Diluted earnings per share ■Net income 2006 2007 2008 2005 (A) - (B) 2004 $5.6 $2.35 $8.5 $3.96 6% $4.33 $4.00 $4.34 $4.48 $11.7 10% 12% 13% 13% $2.26 Relative Results (3/27/2000-12/31/2019)¹ Bank One (A) Facilitated nearly $50 billion in clean financing in 2019 MIDDLE MARKET LENDER TRADITIONAL #1 CONSUMER BANK #1 CLEAN FINANCING ~$50B Named to Fortune magazine's Most Admired Companies and Change the World lists BUSINESS LEADERSHIP C Serving nearly 63 million U.S. households, including 4 million small businesses U.S. HOUSEHOLDS ~63M #1 primary bank in our Consumer Bank footprint $2 billion in financing for affordable housing projects in 2019 $2B Information about J.P. Morgan's capabilities can be found at jpmorgan.com and about Chase's capabilities at chase.com. Information about JPMorgan Chase & Co. is available at jpmorganchase.com. JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. (c) The ratios presented are calculated under the Basel III Fully Phased-In Approach. Refer to Capital Risk Management on pages 85-92 for additional information on these measures. (a) TBVPS and ROTCE are each non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Financial Performance Measures on pages 57-59 for additional information on these measures. (b) Refer to Liquidity Risk Management on pages 93-98 for additional information on this measure. 252,539 256,105 256,981 Headcount 3,275.8 3,084.0 Common shares at period-end 366,301 319,780 AFFORDABLE HOUSING 429,913 # 1 traditional Middle Market Bookrunner in the U.S. INVESTMENT BANK Jamie Dimon, Chairman and Chief Executive Officer 1 Represents managed revenue. 2 Adjusted net income, a non-GAAP financial measure, excludes $2.4 billion from net income in 2017 as a result of the enactment of the Tax Cuts and Jobs Act. affecting our country. When the time is right and the future is clearer, I will provide a more complete and current view on how this crisis might change our strategies around how we run the company, work with our clients and governments, and develop public policy solutions. However, right now, as we deal with the spiraling effects of this pandemic, I want to focus on what we as a bank can do to remain strong, resilient and well-positioned to support our colleagues, clients, customers and communities across the globe. Looking back on the last two decades - starting from my time as CEO of Bank One in 2000 - the firm has weathered some unprecedented challenges, as we will with this current pandemic, but they did not stop us from accomplishing some extraordinary things. Once again, you should know how grateful and proud I am of our more than 200,000 employees around the world. I also want to thank Daniel Pinto, Gordon Smith, our Operating Committee, our Board of Directors and our senior leaders for the exceptional leadership they have shown under the most difficult of circumstances. We entered this crisis in a position of strength. 2019 was another strong year for JPMorgan Chase, with the firm generating record revenue and net income, as well as setting numerous other records across our lines of business. We earned $36.4 billion in net income on revenue of $118.7 billion, reflecting strong underlying performance across our businesses. We now have delivered record results in nine of the last 10 years² and are confident we will continue to do so in the future, though it should be expected that our earnings will be down meaningfully in 2020. Our largest businesses grew revenue and net income for the year, while the firm continued to make significant investments in products, people and technology. We grew core loans by 2%, increased deposits overall by 5% and generally broadened market share across our businesses, all while maintaining credit discipline and a fortress balance sheet. In total, we extended credit and raised capital of $2.3 trillion for businesses, institutional clients and U.S. customers. 3 Throughout our history, JPMorgan Chase has built its reputation on being there for clients, customers and communities in the most critical times. This unprecedented environment is no different. Our actions during this global crisis are essential to keeping the global economy going and will be remembered for years to come. As we prepare this year's annual letter to shareholders, the world is confronting one of the greatest health threats of a generation, one that profoundly impacts the global economy and all of its citizens. Our thoughts remain with the communities and individuals, including healthcare workers and first responders, most deeply hit by the COVID-19 crisis. Dear Fellow Shareholders, 90% of You Invest customers are first-time investors with Chase # 1 U.S. Private Bank #1 U.S. multifamily lender #1 YOU INVEST $ PRIVATE BANK #1 DCD MULTIFAMILY LENDER #1 88% of long-term mutual fund assets under management ranked in the top two quartiles over 10 years volume and outstandings #1 in total U.S. credit card sales #1 globally in both investment banking fees and Markets revenue RANKED IN TOP TWO QUARTILES 88% CREDIT CARD #1 90% S&P 500 Index (B) Market capitalization $ $51.44 $35.49 $48.13 $44.60 $40.72 $38.68 $33.62 $30.12 $15.35 $16.45 $18.88 $52.96 $2252 52200 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Tangible book value Average stock price 2017 2018 2019 $53.56 Adjusted ROTCE¹ was for 2017 JPMorgan Chase stock is owned by large institutions, pension plans, mutual funds and directly by individual investors. However, it is important to remember that in almost all cases, the ultimate beneficiaries are individuals in our communities. Approximately 100 million people in the United States own stock, and a large percentage of these individuals, in one way or another, own JPMorgan Chase stock. Many of these people are veterans, teachers, police officers, firefighters, retirees, or those saving for a home, school or retirement. Your management team goes to work every day recognizing the enormous responsibility that we have to perform for our shareholders. While we don't run the company worrying about the stock price in the short run, in the long run our stock price is a measure of the progress we have made over the years. This progress is a function of continual investments, in good and bad times, to build our capabilities - our people, systems and products. These important investments drive the future prospects of our company and position it to grow and prosper for decades. Whether looking back over five years, 10 years or since the JPMorgan Chase and Bank One merger (15 years ago), our stock has significantly outperformed the Standard & Poor's 500 Index and the Standard & Poor's Financials Index. Bank One/JPMorgan Chase & Co. tangible book value per share performance vs. S&P 500 Index Performance since becoming CEO of Bank One In these annual letters, I usually cover a range of topics, including a review of JPMorgan Chase's principles, priorities and performance, as well as the broader geopolitical issues facing our company and the most critical public policy issues Compounded annual gain Overall gain Performance since the Bank One and JPMorgan Chase & Co. merger (7/1/2004-12/31/2019) Compounded annual gain Overall gain 13.6% 106.94 $40.36 $39.36 $39.22 $39.83 97.62 $ 139.40 Closing share price Market data 255,693 229,625 256,515 261,330 Total stockholders' equity 230,447 234,337 Common stockholders' equity 1,443,982 1,470,666 $36.07 1,562,431 2,533,600 2,622,532 2,687,379 Total assets $ 930,697 $ 984,554 $ 959,769 $58.17 $51.88 $47.75 $60.98 $43.93 $56.33 $38.70 Deposits 3,425.3 $92.01 During this crisis, we have been utilizing our disaster recovery sites and implementing alternative work arrangements globally. We now have more than 180,000 employees working from home (and quite effectively), including traders, bankers, portfolio managers, Provision for credit losses 5,585 4,871 5,290 Net income $ 36,431 $ 32,474 $ 24,441 Per common share data Net income per share: Basic 41,190 $ $ 9.04 $ 6.35 Diluted Book value Tangible book value (TBVPS)(a) Cash dividends declared Selected ratios Return on common equity 15% 13% 10% Return on tangible common equity (ROTCE)(a) 10.75 19 45,635 Pre-provision profit Loans $63.83 $65.62 CHASE O CHASE O 2019 ANNUAL REPORT JPMORGAN CHASE&Co. 3 7J1-22 JPMorgan 7,22-31 JPMORGAN CHASE & Co. Black Pathways Advancing 50,130 Black Black Pathw Financial Highlights As of or for the year ended December 31, (in millions, except per share, ratio data and headcount) Total net revenue 2019 2018 2017 Total noninterest expense $ 115,627 65,497 $ 109,029 63,394 $ 100,705 59,515 Pathways 17 Selected income statement data Liquidity coverage ratio (average) (b) No matter the challenge, we manage our company consistently with principles that have stood the test of time. I have written about these inviolable principles often - the need for extremely talented and motivated employees; a fortress balance sheet that allows us to invest in good times and in bad times; clear, comprehensive and accurate financial, risk and operating reporting to A corporation – essentially any institution is a living, breathing organism made up of people, technology, institutional knowledge and relationships and is generally organized around mission and purpose. Entering into a crisis is not the time to figure out what you want to be. You must already be a well-functioning organization prepared to rapidly mobilize your resources, take your losses and survive another day for the good of all your stakeholders. DEALING WITH AN EXTRAORDINARY CRISIS 7 7. We need to come together: My fervent hope for America. 6. We need a plan to get safely back to work. 5. We are working closely with all levels of government during this crisis - and while we will participate in government programs to address the severe economic challenges, we will not request any regulatory relief for ourselves. 4. We are transparent with our shareholders: What they should expect regarding our financial and operating performance in 2020. 3. We make extraordinary efforts to lift up our communities, especially in challenging times. 2. We take excellent care of our employees. 1. We go to extraordinary lengths to help our customers - consumers, small businesses, midsize companies, large corporations, and state and local governments. Dealing With an Extraordinary Crisis Within this letter, I discuss the following: Unlike past letters, the placement of charts about the performance of our lines of business and our fortress balance sheet is different - they can be found in an appendix following this letter to peruse at your leisure. Instead, I am going to focus my comments in the rest of this letter on issues that relate to our current crisis. And while I enjoy sharing my opinion on many other matters, I will avoid doing so this year. let us make quick and accurate decisions; a devotion to our customers and communi- ties; and continuous investing in technology to better serve both our employees and our customers. (These principles also underlie an organization's preparedness for tough competition - I was going to write this year that the competition is back in all of its facets. There'll be more to come on that next year.) The results shown above use our stock price as of December 31, 2019. If you compare that with our stock price as of March 31, 2020, you would see a dramatic change. For example, the overall stock price gain from the date of the JPMorgan Chase and Bank One merger was 442% at the end of last year, but it dropped to 252% three months later. While that's still far better than many companies' performance, it illustrates the volatility of returns. These charts show actual returns of the stock, with dividends reinvested, for heritage shareholders of Bank One and JPMorgan Chase & Co. vs. the Standard & Poor's 500 Index (S&P 500 Index) and the Standard & Poor's Financials Index (S&P Financials Index). 12.2% 15.6% 11.1% 11.7% 20.5% 32.1% 31.5% 47.3% 4.1% 85.6% 9.2% 290.2% 441.9% 12 11.5% 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. We are there for our customers, employees and communities in good and bad times - we are a port in the storm. It is in the toughest of times that we need to use our capital and liquidity to help clients – large and small. COVID-19 is one of those extraor- dinary times. Below are some of the things we are doing to help our company and our customers during this global crisis. 13.6% 1. We go to extraordinary lengths to help our customers consumers, small businesses, midsize companies, large corporations, and state and local governments. 15.5 16.0 Total capital ratio (c) 13.8 13.7 14.1 15.7 12.1 12.4 Common equity Tier 1 capital ratio (c) 119 - 113 116 12.0 10.72 Tier 1 capital ratio (c) 6.31 How else would we process $6 trillion in payments or buy and sell approximately $2 trillion in securities and foreign exchange transactions for our clients on a daily basis? And how else would we raise more than $2 trillion of credit and capital for our clients each year? Our branches, collectively, have 1 million customer visits each day, and our combined credit card and debit card transaction volume totals $1.1 trillion a year. 9.00 First and foremost, we have to be prepared to operate under extremely adverse circumstances. The significant economic fallout from this crisis reinforces the critical need to keep the global financial system fully functioning - and we recognize that our firm is an important part of the global economy. Therefore, we incorporate plans for resil- ience in everything we do – resilience for hurricanes, data center failures, cyber attacks and other issues. And while we had not envisioned the effects of a pandemic like this one, all of this preparation has paid off - and we have been able to accomplish far more and far more quickly than we origi- nally thought possible. It is absolutely essential that we be up and functioning for all of our customers each and every day. Selected balance sheet data (period-end) 2.12 3.40 53.56 2.72 56.33 60.98 67.04 70.35 75.98 - Change in qualifying allowance for credit losses (662) Change in Advanced Tier 2 capital (36) Advanced Tier 2 capital at December 31, 2019 Other (587) (39) Standardized Total capital at December 31, 2019 18,342 Advanced Tier 2 capital at December 31, 2018 242,589 28,157 Standardized Tier 2 capital at December 31, 2019 (261) 17,680 (36) Change in Standardized Tier 2 capital Change in long-term debt and other instruments qualifying as Tier 2 Advanced Total capital at December 31, 2019 Total RWA $ 232,112 105,976 $ Other 926,647 $ $ 1,528,916 105,863 $ $ 1,423,053 $ December 31, 2018 Market risk Operational risk RWA RWA (a) Includes DVA related to structured notes recorded in AOCI. Credit risk RWA Advanced Standardized Market risk RWA Credit risk RWA Year ended December 31, 2019 (in millions) The following table presents changes in the components of RWA under Basel III Standardized and Advanced approaches for the year ended December 31, 2019. The amounts in the rollforward categories are estimates, based on the predominant driver of the change. RWA rollforward Management's discussion and analysis 89 JPMorgan Chase & Co./2019 Form 10-K Total RWA (186) Other (10,076) 18,342 232,112 $ 227,435 28,418 28,157 Standardized Tier 2 capital Change in Standardized/Advanced Tier 1 capital 146 110 Net issuance of noncumulative perpetual preferred stock Other 13,772 14,500 14,314 Standardized/Advanced Tier 1 capital at Qualifying allowance for credit losses qualifying as Tier 2 capital Long-term debt and other instruments Change in CET1 capital 209,093 214,432 Standardized/Advanced Tier 1 capital December 31, 2018 Standardized/Advanced Tier 1 capital at 388,582 $ 13,733 Change in qualifying allowance for credit losses December 31, 2019 4,279 $ (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating CET1 capital. Advanced Total capital 17,680 Advanced Tier 2 capital (10,477) capital (39) Change in long-term debt and other instruments qualifying as Tier 2 209,093 credit losses for Advanced Tier 2 28,418 Standardized Tier 2 capital at December 31, 2018 237,511 242,589 Standardized Total capital 214,432 5,339 135 925 Adjustment in qualifying allowance for 1,421,205 Asset & Wealth Management (6,406) 10.5 10.5 449 46,618 47,031 2,730,239 Total adjusted average assets(a) 20.0 22.0 22.0 Commercial Banking 70.0 80.0 80.0 52.0 $ 51.0 52.0 $ $ Consumer & Community Banking Corporate & Investment Bank $ 214,432 $ 209,093 2,777,270 $ 2,636,505 Less: Adjustments for deductions from Tier 1 capital 9.0 Off-balance sheet exposures (b) Total leverage exposure $ Preferred stock dividends declared were $1.6 billion for the year ended December 31, 2019. Preferred stock Capital actions The table below presents the Firm's assessed level of capital allocated to each LOB as of the dates indicated. The Firm's allocation methodology incorporates Basel III Standardized RWA, Basel III Advanced RWA, leverage, the GSIB surcharge, and a simulation of capital in a severe stress environment. Periodically, the assumptions and methodologies used to allocate capital are assessed and as a result, the capital allocated to the LOBS may change. The Firm will assess impacts from any regulatory changes to the capital framework as changes are finalized. Each business segment is allocated capital by taking into consideration a variety of factors including capital levels of similarly rated peers and applicable regulatory capital requirements. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. Line of business equity Refer to Note 27 for JPMorgan Chase Bank, N.A.'s SLR ratios. (b) Off-balance sheet exposures are calculated as the average of the three month-end spot balances during the reporting quarter. Total average assets (a) Adjusted average assets, for purposes of calculating the SLR, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. 6.4% 6.3% SLR Total common stockholders' equity $ 231.6 $ 234.3 $ 230.4 80.4 69.8 67.1 Corporate (a) 2,589,887 693,192 680,101 3,423,431 $ 3,269,988 (a) Includes the $2.7 billion (after-tax) impact to retained earnings upon the adoption of CECL on January 1, 2020. Tier 1 capital 2018 2019 17,167 Changes in RWA 41,190 696 (5,891) 46,385 23,592 (5,781) 29,373 (30,214) Movement in portfolio levels(c) (5,500) (5,800) (5,800) Portfolio runoff(b) (59,017) (24,433) (34,584) (30,839) (24,433) (5,500) Model & data changes (a) December 31, 2019 75,649 $ 1,515,869 2020 (in billions) December 31, 2018 December 31, 2019 (in millions, except ratio) January 1, December 31, Line of business equity (Allocated capital) The following table presents the components of the Firm's SLR as of December 31, 2019 and 2018. $ 1,440,220 $ Supplementary leverage ratio 75,652 $ $ 932,948 $ (23,327) (30,324) 6,301 (13,047) (b) Portfolio runoff for credit risk RWA primarily reflects reduced risk from position rolloffs in legacy portfolios in Home Lending. (c) Movement in portfolio levels (inclusive of rule changes) refers to: changes in book size, composition, credit quality, and market movements for credit risk RWA; changes in position and market movements for market risk RWA; and updates to cumulative losses for operational risk RWA. (a) Model & data changes refer to material movements in levels of RWA as a result of revised methodologies and/or treatment per regulatory guidance (exclusive of rule changes); and an update to the wholesale credit risk Advanced Approach parameters. 696 389,278 $ 1,397,878 26,068 4.0% Less: Other Tier 1 adjustments Tier 1 capital CET1 capital Risk-based capital metrics: (in millions) Minimum capital ratios Advanced Standardized December 31, 2019 The following tables present the Firm's risk-based and leverage-based capital measures under both the Basel III Standardized and Advanced approaches. In addition to meeting the capital ratio requirements of Basel III, the Firm and its IDI subsidiaries also must maintain minimum capital and leverage ratios in order to be "well-capitalized" under the regulations issued by the Federal Reserve and the Prompt Corrective Action ("PCA") requirements of the FDIC Improvement Act ("FDICIA”), respectively. Refer to Note 27 for additional information. Other regulatory capital Failure to maintain an SLR ratio equal to or greater than the regulatory minimum may result in limitations on the amount of capital that the Firm may distribute such as through dividends and common equity repurchases. deducted for Tier 1 capital, and adding certain off-balance sheet exposures, such as undrawn commitments and derivatives potential future exposure. Management's discussion and analysis 88 88 87 The SLR is defined as Tier 1 capital under Basel III divided by the Firm's total leverage exposure. Total leverage exposure is calculated by taking the Firm's total average on- balance sheet assets, less amounts permitted to be Supplementary leverage ratio Total capital $ 187,753 $ 187,753 214,432 242,589 Risk-weighted assets 232,112 209,093 183,474 $ 183,474 209,093 214,432 $ capital ratios Advanced (b) The Federal Reserve's framework for setting the countercyclical capital buffer takes into account the macro financial environment in which large, internationally active banks function. As of December 31, 2019, the U.S. countercyclical capital buffer remained at 0%. The Federal Reserve will continue to review the buffer at least annually. The buffer can be increased if the Federal Reserve, FDIC and OCC determine that systemic risks are meaningfully above normal and can be calibrated up to an additional 2.5% of RWA subject to a 12-month implementation period. Failure to maintain regulatory capital equal to or in excess of the risk-based regulatory capital minimum plus the capital conservation buffer (inclusive of the GSIB surcharge) and any countercyclical buffer may result in limitations to the amount of capital that the Firm may distribute, such as through dividends and common equity repurchases. Leverage-based Capital Regulatory Minimums Standardized (b) December 31, 2018 SLR Total leverage exposure Tier 1 leverage ratio Adjusted average assets (a) Leverage-based capital metrics: Total capital ratio Tier 1 capital ratio CET1 capital ratio Minimum The Firm's effective regulatory minimum GSIB surcharge calculated under Method 2 remains unchanged at 3.5% for 2020. (a) The GSIB surcharge was subject to transition provisions (in 25% increments) through the end of 2018. 2.625% 4.50% 4.50% 2 4 2.50% 1.875% 6 2.625% GSIB surcharge Capital conservation buffer 8 Capital conservation buffer incl. GSIB 9.00% 10 10.50% 12 12/31/19 CET1: 12.4% 14 The following chart presents the Firm's Basel III minimum CET1 capital ratio during the Basel III transitional periods and on a fully phased-in basis under the Basel III rules currently in effect. Risk-based Capital Regulatory Minimums 3.50% 237,511 Minimum requirement 2018 N/A 3.50% 3.50% 2.50% 2.50% 2018 2019 Transitional (a) Method 1 Method 2 0 Fully Phased-In: JPMorgan Chase & Co./2019 Form 10-K interconnectedness, complexity and substitutability. The second ("Method 2"), modifies the Method 1 requirements to include a measure of short-term wholesale funding in place of substitutability, and introduces a GSIB score Under the Federal Reserve's GSIB rule, the Firm is required to calculate its GSIB surcharge on an annual basis under two separately prescribed methods, and is subject to the higher of the two. The first ("Method 1"), reflects the GSIB surcharge as prescribed by the Basel Committee's assessment methodology, and is calculated across five criteria: size, cross-jurisdictional activity, As an expansion of the capital conservation buffer, the Firm is also required to hold additional levels of capital in the form of a global systemically important bank (“GSIB”) surcharge and a countercyclical capital buffer. 2018. All banking institutions are currently required to have a minimum CET1 capital ratio of 4.5% of risk-weighted assets. Certain banking organizations, including the Firm, are also required to hold additional amounts of capital to serve as a "capital conservation buffer". The capital conservation buffer is intended to be used to absorb losses in times of financial or economic stress. The capital conservation buffer was subject to a phase-in period that began January 1, 2016 and continued through the end of Additional information regarding the Firm's capital ratios, as well as the U.S. federal regulatory capital standards to which the Firm is subject, is presented in Note 27. Refer to the Firm's Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website, for further information on the Firm's Basel III measures. The Firm's Basel III Standardized-risk-based ratios are currently more binding than the Basel III Advanced-risk- based ratios, and the Firm expects that this will remain the case for the foreseeable future. 2019 "multiplication factor". The following table presents the Firm's GSIB surcharge. 26,993 314 227,435 1,397,878 Other intangible assets (640) Changes in additional paid-in capital 47,471 47,823 Goodwill Less: (22,555) Net purchase of treasury stock 230,447 234,337 (10,897) 34,844 2019 Year Ended December 31, (in millions) Standardized/Advanced CET1 capital at December 31, 2018 $183,474 Net income applicable to common equity Dividends declared on common stock December 31, December 31, 2019 2018 261,330 $ 256,515 26,068 26,993 $ Common stockholders' equity 819 748 Changes related to AOCI 2,904 Preferred stock 187,753 December 31, 2019 Standardized/Advanced CET1 capital at 183,474 187,753 Standardized/Advanced CET1 capital 4,279 Change in Standardized/Advanced CET1 capital Less: Preferred stock 2,280 Certain deferred tax liabilities(a) (480) Changes related to other CET1 capital adjustments Add: 1,103 Adjustment related to DVA (a) 1,034 323 Other CET1 capital adjustments 2,381 Total stockholders' equity (in millions) The following table presents the changes in Basel III CET1 capital, Tier 1 capital and Tier 2 capital for the year ended December 31, 2019. 12.5 16.0 15.5 14.0 16.6 16.0 10.5 14.7 13.7 $ 2,730,239 12.0 14.1 9.0% 12.9% 12.0% 10.5% 13.4% 12.4% 1,421,205 1,528,916 15.3 1,515,869 $ 2,730,239 $ 2,589,887 Capital rollforward The following table presents reconciliations of total stockholders' equity to Basel III CET1 capital, Tier 1 capital and Total capital as of December 31, 2019 and 2018. Capital components JPMorgan Chase & Co./2019 Form 10-K The Firm believes that it will operate with a Basel III CET1 capital ratio between 11.5% and 12% over the medium term. (c) Represents minimum SLR requirement of 3.0%, as well as supplementary leverage buffer of 2.0%. (b) The Firm's capital ratios as of December 31, 2018 were equivalent whether calculated on a transitional or fully phased-in basis. (a) Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. 5.0% (c) $ 2,589,887 6.4% 4.0% 8.1% 8.1% NA ΝΑ 5.0% (c) 6.3% $ 3,423,431 During the year ended December 31, 2019 and through the date of filing of the 2019 Form 10-K, the Firm issued and redeemed several series of non-cumulative preferred stock. Refer to Note 21 for additional information on the Firm's preferred stock, including issuances and redemptions. 7.9% 7.9% ΝΑ NA $ 3,269,988 Common stock dividends 9.5 On September 17, 2019, the Firm announced that its Board of Directors had declared a quarterly common stock dividend of $0.90 per share, an increase from $0.80 per share, effective with the dividend paid on October 31, 2019. The Firm's dividends are subject to the Board of Directors' approval on a quarterly basis. Management's discussion and analysis 95 JPMorgan Chase & Co./2019 Form 10-K The increase in CIB reflects growth in operating deposits driven by client activity, primarily in Treasury Services, and an increase in client-driven net issuances of structured notes in Markets. The increase in CCB was driven by continued growth in new accounts. The increases in AWM and CB were primarily driven by growth in interest-bearing deposits; for AWM, the growth was partially offset by migration, predominantly into the Firm's investment-related products. Refer to the discussion of the Firm's Business Segment Results and the Consolidated Balance Sheets Analysis on pages 60-78 and pages 52-53, respectively, for further information on deposit and liability balance trends. Average deposits across the Firm increased for the year ended December 31, 2019. The Firm believes that average deposit balances are generally more representative of deposit trends than period- end deposit balances. 1,562,431 $ 1,470,666 $ 1,523,067 $ 1,456,461 $ 67% 61% 62% 984.6 959.8 64% 1,470.7 $ 1,562.4 2018 2019 Loans-to-deposits ratio The following table summarizes short-term and long-term funding, excluding deposits, as of December 31, 2019 and 2018, and average balances for the years ended December 31, 2019 and 2018. Refer to the Consolidated Balance Sheets Analysis on pages 52-53 and Note 20 for additional information. Sources of funds (excluding deposits) As of or for the year ended December 31, (in millions) 2019 Average Common stockholders' equity(f) Preferred stock (f) Total long-term secured funding Other long-term secured funding (e) FHLB advances Credit card securitization(c) Total long-term unsecured funding Loans Structured notes (d) Trust preferred securities Senior notes Total short-term secured funding Obligations of Firm-administered multi-seller conduits(c) Other borrowed funds (b) Securities sold under agreements to repurchase (a) Securities loaned (a) Total short-term unsecured funding Other borrowed funds Commercial paper Subordinated debt Deposits as a % of total liabilities Deposits (in billions except ratios) 2019 2018 2019 Average Total Firm Corporate Asset & Wealth Management Commercial Banking Corporate & Investment Bank 2018 Consumer & Community Banking As of or for the year ended December 31, The table below summarizes, by LOB, the period-end and average deposit balances as of and for the years ended December 31, 2019 and 2018. borrowings, through the issuance of unsecured long-term debt, or from borrowings from the Parent company or the IHC. The Firm's non-bank subsidiaries are primarily funded from long-term unsecured borrowings and short-term secured borrowings, primarily securities loaned or sold under repurchase agreements. Excess funding is invested by Treasury and CIO in the Firm's investment securities portfolio or deployed in cash or other short-term liquid investments based on their interest rate and liquidity risk characteristics. Deposits The Firm funds its global balance sheet through diverse sources of funding including stable deposits, secured and unsecured funding in the capital markets and stockholders' equity. Deposits are the primary funding source for JPMorgan Chase Bank, N.A. Additionally, JPMorgan Chase Bank, N.A. may also access funding through short- or long-term secured Management believes that the Firm's unsecured and secured funding capacity is sufficient to meet its on- and off-balance sheet obligations. Sources of funds Funding JPMorgan Chase & Co./2019 Form 10-K (in millions) 2018 $ 678,854 $ As of December 31, Deposits provide a stable source of funding and reduce the Firm's reliance on the wholesale funding markets. A significant portion of the Firm's deposits are consumer deposits and wholesale operating deposits, which are both considered to be stable sources of liquidity. Wholesale operating deposits are considered to be stable sources of liquidity because they are generated from customers that maintain operating service relationships with the Firm. The table below shows the loan and deposit balances, the loans-to-deposits ratios, and deposits as a percentage of total liabilities, as of December 31, 2019 and 2018. 729 820 323 253 137,272 140,118 138,546 718,416 $ 147,804 172,666 170,859 184,115 477,250 515,913 482,084 511,843 670,388 693,550 $ 170,822 94 2019 $ $ 4,842 4,643 5,010 4,363 52,121 34,143 44,455 28,635 15,900 9,707 $ 13,404 $ 6,461 $ $ 219,451 251,420 $ $ 232,566 258,500 $ 39,459 $ 62,869 $ 48,493 $ 72,863 $ JPMorgan Chase & Co./2019 Form 10-K 46 96 Long-term funding provides additional sources of stable funding and liquidity for the Firm. The Firm's long-term funding plan is driven primarily by expected client activity, liquidity considerations, and regulatory requirements, including TLAC. Long-term funding objectives include maintaining diversification, maximizing market access and optimizing funding costs. The Firm evaluates various funding markets, tenors and currencies in creating its optimal long-term funding plan. The Firm's sources of short-term unsecured funding primarily consist of issuance of wholesale commercial paper. The decrease in commercial paper at December 31, 2019, from December 31, 2018, was due to lower net issuance primarily for short-term liquidity management. Long-term funding and issuance The balances associated with securities loaned or sold under agreements to repurchase fluctuate over time due to customers' investment and financing activities, the Firm's demand for financing, the ongoing management of the mix of the Firm's liabilities, including its secured and unsecured financing (for both the investment securities and market- making portfolios), and other market and portfolio factors. The Firm's sources of short-term secured funding primarily consist of securities loaned or sold under agreements to repurchase. These instruments are secured predominantly by high-quality securities collateral, including government- issued debt, U.S. GSE and government agency MBS. Securities loaned or sold under agreements to repurchase were relatively flat at December 31, 2019, compared with December 31, 2018, as the net increase from the Firm's participation in the Federal Reserve's open market operations was offset by client-driven activities, and lower secured financing of trading assets-debt instruments, all in CIB. Short-term funding (f) Refer to Capital Risk Management on pages 85-92, Consolidated statements of changes in stockholders' equity on page 149, and Note 21 and Note 22 for additional information on preferred stock and common stockholders' equity. $ (e) Includes long-term structured notes which are secured. (c) Included in beneficial interests issued by consolidated variable interest entities on the Firm's Consolidated balance sheets. (a) Primarily consists of short-term securities loaned or sold under agreements to repurchase. (b) There were no FHLB advances with original maturities of less than one year as of December 31, 2019. As of December 31, 2018, includes FHLB advances with original maturities of less than one year of $11.4 billion. 229,222 232,907 $ $ 26,249 27,511 $ 26,993 $ 26,068 $ 234,337 $ 230,447 $ (d) Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company. 49,640 65,487 53,090 8,816 9,481 5,983 177,629 217,807 $ 171,975 $ 175,709 $ $ 39,203 10,692 33,346 $ 22,298 $ $ 11,369 10,369 8,789 7,544 22,977 $ 27,834 30,059 $ 14,754 $ 38,848 $ 2018 18,622 26,050 74,724 16,178 17,387 16,743 17,591 471 153,162 168,546 $ 162,733 $ 30,428 166,185 $ 216,037 263,602 $ $ 3,396 10,929 4,843 9,223 209,537 $ 216,727 $ 24,320 $ The Firm's common stock dividends are planned as part of the Capital Management governance framework in line with the Firm's capital management objectives. 94 (b) Predominantly U.S. Treasuries, U.S. GSE and government agency MBS, and sovereign bonds net of applicable haircuts under the LCR rule. (c) HQLA eligible securities may be reported in securities borrowed or purchased under resale agreements, trading assets, or investment securities on the Firm's Consolidated balance sheets. Surplus/(shortfall) 4.5 4.7% 11.3% % of total leverage exposure Minimum requirement 17.8 $ 37.7 $ 9.5 23.0 Minimum requirement Surplus/(shortfall) 10.7% 25.5% 386.4 $ $ Eligible external TLAC Eligible LTD 161.8 (in billions, except ratio) Total eligible TLAC & LTD % of RWA $ 61.2 $ 7.8 Refer to Part I, Item 1A: Risk Factors on pages 6-28 of the 2019 Form 10-K for information on the financial consequences to holders of the Firm's debt and equity securities in a resolution scenario. The following table presents J.P. Morgan Securities plc's capital metrics: The Bank of England requires, on a transitional basis, that U.K. banks, including U.K. regulated subsidiaries of overseas groups, maintain a minimum requirement for own funds and eligible liabilities ("MREL”). As of December 31, 2019, J.P. Morgan Securities plc was compliant with the requirements of the MREL rule. J.P. Morgan Securities plc is a wholly-owned subsidiary of JPMorgan Chase Bank, N.A. and has authority to engage in banking, investment banking and broker-dealer activities. J.P. Morgan Securities plc is jointly regulated by the U.K. Prudential Regulation Authority ("PRA") and the Financial Conduct Authority ("FCA"). J.P. Morgan Securities plc is subject to the European Union Capital Requirements Regulation and the PRA capital rules, each of which implemented Basel III and thereby subject J.P. Morgan Securities plc to its requirements. J.P. Morgan Securities plc In addition to its alternative minimum net capital requirements, J.P. Morgan Securities is required to hold "tentative net capital" in excess of $1.0 billion and is also required to notify the SEC in the event that its tentative net capital is less than $5.0 billion. Tentative net capital is net capital before deducting market and credit risk charges as defined by the Net Capital Rule. As of December 31, 2019, J.P. Morgan Securities maintained tentative net capital in excess of the minimum and notification requirements. Minimum 3,751 $ 21,050 $ Actual Net Capital December 31, 2019 (in millions) The following table presents J.P. Morgan Securities' net capital: J.P. Morgan Securities has elected to compute its minimum net capital requirements in accordance with the "Alternative Net Capital Requirements" of the Net Capital Rule. JPMorgan Chase's principal U.S. broker-dealer subsidiary is J.P. Morgan Securities. J.P. Morgan Securities is subject to Rule 15c3-1 under the Securities Exchange Act of 1934 (the "Net Capital Rule"). J.P. Morgan Securities is also registered as a futures commission merchant and subject to the Rules of the Commodity Futures Trading Commission ("CFTC"). J.P. Morgan Securities Broker-dealer regulatory capital Management's discussion and analysis 93 91 JPMorgan Chase & Co./2019 Form 10-K December 31, 2019 The following table presents the eligible external TLAC and LTD amounts, as well as a representation of the amounts as a percentage of the Firm's total RWA and total leverage exposure. Failure to maintain TLAC equal to or in excess of the regulatory minimum plus applicable buffers may result in limitations to the amount of capital that the Firm may distribute, such as through dividends and common equity repurchases. (a) RWA is the greater of Standardized and Advanced. Greater of applicable buffers, including Method 1 GSIB surcharge + 18% of RWA (a) The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2019, 2018 and 2017. The Firm's Board of Directors has authorized the repurchase of up to $29.4 billion of gross common equity between July 1, 2019 and June 30, 2020 as part of the Firm's annual capital plan. As of December 31, 2019, $15.6 billion of authorized repurchase capacity remained under this common equity repurchase program. Minimum external TLAC The minimum external TLAC and the minimum level of eligible long-term debt requirements are shown below: Common equity 7.5% of total leverage exposure 33% 31% 2017 2018 2019 Year ended December 31, Common dividend payout ratio The following table shows the common dividend payout ratio based on net income applicable to common equity. JPMorgan Chase & Co./2019 Form 10-K 90 Refer to Note 21 and Note 26 for information regarding dividend restrictions. 30% December 31, 2019 + 2.0% buffer Effective January 1, 2019, the Federal Reserve's TLAC rule requires the U.S. GSIB top-tier holding companies, including JPMorgan Chase & Co., to maintain minimum levels of external TLAC and eligible long-term debt ("eligible LTD”). Total Loss-Absorbing Capacity ("TLAC”) Other capital requirements Refer to Part II, Item 5: Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities on page 30 of the 2019 Form 10-K for additional information regarding repurchases of the Firm's equity securities. The Firm from time to time enters into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it may otherwise not be repurchasing common equity - for example, during internal trading blackout periods. The authorization to repurchase common equity is utilized at management's discretion, and the timing of purchases and the exact amount of common equity that may be repurchased is subject to various factors, including market conditions; legal and regulatory considerations affecting the amount and timing of repurchase activity; the Firm's capital position (taking into account goodwill and intangibles); internal capital generation; and alternative investment opportunities. The repurchase program does not include specific price targets or timetables; may be executed through open market purchases or privately negotiated transactions, or utilizing Rule 10b5-1 plans; and may be suspended by management at any time. $ 24,121 $ 19,983 $ 15,410 Aggregate purchase price of common stock repurchases surcharge 4.5% of total leverage exposure Minimum level of eligible long-term debt Greater of + 166.6 181.5 213.0 6% of RWA (a) 2017 2018 2019 Year ended December 31, (in millions) Total number of shares of common stock repurchased Greater of Method 1 and Method 2 GSIB (d) Excludes average excess HQLA at JPMorgan Chase Bank, N.A. that are not transferable to non-bank affiliates. (in millions, except ratios) Total capital CET1 ratio Total capital ratio $ The Firm's average LCR increased during the three months ended December 31, 2019, compared with both the three- month periods ended September 30, 2019 and December 31, 2018, due to an increase HQLA from unsecured long- term debt issuances. Additionally, liquidity in JPMorgan Chase Bank, N.A. increased during the fourth quarter and from the prior year period primarily due to growth in stable deposits. This increase in excess liquidity is excluded from the Firm's reported LCR under the LCR rule. December 31, 2018 Three months ended September 30, 2019 December 31, 2019 Average amount (in millions) The following table summarizes the Firm's average LCR for the three months ended December 31, 2019, September 30, 2019 and December 31, 2018 based on the Firm's interpretation of the finalized LCR framework. Estimated net cash outflows are based on standardized stress outflow and inflow rates prescribed in the LCR rule, which are applied to the balances of the Firm's assets, sources of funds, and obligations. The LCR is required to be a minimum of 100%. Under the LCR rule, the amount of HQLA held by JPMorgan Chase Bank, N.A. that is in excess of its stand-alone 100% minimum LCR requirement, and that is not transferable to non-bank affiliates, must be excluded from the Firm's reported HQLA. The LCR rule requires that the Firm maintain an amount of unencumbered High Quality Liquid Assets (“HQLA") that is sufficient to meet its estimated total net cash outflows over a prospective 30 calendar-day period of significant stress. HQLA is the amount of liquid assets that qualify for inclusion in the LCR. HQLA primarily consist of unencumbered cash and certain high-quality liquid securities as defined in the LCR rule. Liquidity Coverage Ratio The Firm's contingency funding plan ("CFP"), which is approved by the firmwide ALCO and the Board Risk Committee, is a compilation of procedures and action plans for managing liquidity through stress events. The CFP incorporates the limits and indicators set by the Liquidity Risk Oversight group. These limits and indicators are reviewed regularly to identify emerging risks or vulnerabilities in the Firm's liquidity position. The CFP identifies the alternative contingent funding and liquidity resources available to the Firm and its legal entities in a period of stress. Contingency funding plan liquidity requirements, and to manage through periods of stress when access to normal funding sources may be disrupted. Management's discussion and analysis 93 JPMorgan Chase & Co./2019 Form 10-K Results of stress tests are considered in the formulation of the Firm's funding plan and assessment of its liquidity position. The Parent Company acts as a source of funding for the Firm through equity and long-term debt issuances, and its intermediate holding company, JPMorgan Chase Holdings LLC (the "IHC") provides funding support to the ongoing operations of the Parent Company and its subsidiaries. The Firm maintains liquidity at the Parent Company, IHC, and operating subsidiaries at levels sufficient to comply with liquidity risk tolerances and minimum Liquidity outflow assumptions are modeled across a range of time horizons and currency dimensions and contemplate both market and idiosyncratic stresses. Potential impediments to the availability and transferability of liquidity between jurisdictions and material legal entities such as regulatory, legal or other restrictions. The Firm's average LCR fluctuates from period to period, due to changes in its HQLA and estimated net cash outflows as a result of ongoing business activity. Refer to the Firm's U.S. LCR Disclosure reports, which are available on the Firm's website for a further discussion of the Firm's LCR. Other liquidity sources In addition to the assets reported in the Firm's HQLA above, the Firm had unencumbered marketable securities, such as equity securities and fixed income debt securities, that the Firm believes would be available to raise liquidity of approximately $315 billion and $226 billion as of December 31, 2019 and 2018, respectively. This includes securities included as part of the excess liquidity at JPMorgan Chase Bank, N.A. that are not transferable to non- bank affiliates, as described above. The amount of such securities increased from the prior year. The Firm also had available borrowing capacity at FHLBS and the discount window at the Federal Reserve Bank as a result of collateral pledged by the Firm to such banks of approximately $322 billion and $276 billion as of December 31, 2019 and 2018, respectively. This borrowing capacity excludes the benefit of cash and securities reported in the Firm's HQLA or other unencumbered securities that are currently pledged at the Federal Reserve Bank discount window and other central banks. Available borrowing capacity increased from the prior year primarily as a result of an increase in collateral available to be pledged as a result of the merger of Chase Bank USA, N.A. with and into JPMorgan Chase Bank, N.A., and an increase in available collateral as a result of maturities of borrowings from FHLBS. Although available, the Firm does not view this borrowing capacity at the Federal Reserve Bank discount window and the other central banks as a primary source of liquidity. $ (a) Represents cash on deposit at central banks, primarily the Federal Reserve Banks. 61,566 113% 115% 75,884 $ 69,009 $ $ (d) Net excess HQLA 116% 467,704 Estimated non-contractual and contingent cash outflows, and $ 469,402 $ 468,452 $ 529,270 545,286 $ 537,461 $ 232,201 337,704 297,069 $ 203,296 $ 199,757 341,990 Eligible securities (b)(c) Total HQLA(d) Eligible cash (a) HQLA Net cash outflows LCR Varying levels of access to unsecured and secured funding markets, Liquidity stress tests are intended to ensure that the Firm has sufficient liquidity under a variety of adverse scenarios, including scenarios analyzed as part of the Firm's resolution and recovery planning. Stress scenarios are produced for JPMorgan Chase & Co. ("Parent Company") and the Firm's material legal entities on a regular basis, and other stress tests are performed in response to specific market events or concerns. Liquidity stress tests assume all of the Firm's contractual financial obligations are met and take into consideration: Internal stress testing Developing a process to classify, monitor and report limit breaches; Defining, monitoring and reporting liquidity risk metrics; Establishing and monitoring limits and indicators, including Liquidity Risk Appetite; • • • . • • The Firm has a liquidity risk oversight function whose primary objective is to provide independent assessment, measurement, monitoring, and control of liquidity risk across the Firm. Liquidity Risk Oversight's responsibilities include: Performing an independent review of liquidity risk management processes; Liquidity risk oversight LIQUIDITY RISK MANAGEMENT JPMorgan Chase & Co./2019 Form 10-K 12 92 8.0% 21.3% 4.5% 16.5% 52,983 Liquidity risk is the risk that the Firm will be unable to meet its contractual and contingent financial obligations as they arise or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets and liabilities. Estimated Minimum ratios Monitoring and reporting internal firmwide and legal entity liquidity stress tests as well as regulatory defined liquidity stress tests; Monitoring liquidity positions, balance sheet variances and funding activities; Committees responsible for liquidity governance include the firmwide ALCO as well as LOB and regional ALCOS, the Treasurer Committee, and the CTC Risk Committee. In addition, the Board Risk Committee reviews and recommends to the Board of Directors, for formal approval, the Firm's liquidity risk tolerances, liquidity strategy, and liquidity policy. Refer to Firmwide Risk Management on pages 79-83 for further discussion of ALCO and other risk- related committees. Setting transfer pricing in accordance with underlying liquidity characteristics of balance sheet assets and liabilities as well as certain off-balance sheet items. Governance Managing compliance with regulatory requirements related to funding and liquidity risk; and Managing liquidity within the Firm's approved liquidity risk appetite tolerances and limits; Defining and monitoring firmwide and legal entity- specific liquidity strategies, policies, reporting and contingency funding plans; Developing internal liquidity stress testing assumptions; Analyzing and understanding the liquidity characteristics of the assets and liabilities of the Firm, LOBS and legal entities, taking into account legal, regulatory, and operational restrictions; . In the context of the Firm's liquidity management, Treasury and CIO is responsible for: Approving or escalating for review new or updated liquidity stress assumptions; and Maintain the appropriate amount of surplus liquidity at a firmwide and legal entity level, where relevant. Monitor exposures; Optimize liquidity sources and uses; • As part of the Firm's overall liquidity management strategy, the Firm manages liquidity and funding using a centralized, global approach in order to: Manage an optimal funding mix and availability of liquidity sources. Ensure that the Firm's core businesses and material legal entities are able to operate in support of client needs and meet contractual and contingent financial obligations through normal economic cycles as well as during stress events, and • Treasury and CIO is responsible for liquidity management. The primary objectives of effective liquidity management are to: Liquidity management Identify constraints on the transfer of liquidity between the Firm's legal entities; and NA 3,461 373,637 Total consumer, excluding credit card loans 335,040 373,732 3,142 3,461 412 2 E3E33 3 3 3 ΝΑ ΝΑ NA ΝΑ 3 3 3 3 3 ΝΑ ΝΑ 95 3,002 Loans held-for-sale ΝΑ 7,281 8,436 NA Total loans-PCI 20,363 24,034 ΝΑ 3 3 3 3 3 ΝΑ Total loans retained 332,038 3,140 3,461 412 NA 1,945 ΝΑ ΝΑ Total consumer exposure, excluding credit card 386,452 419,952 Credit Card Loans retained(e) Loans held-for-sale 154 Total credit card loans Total credit card exposure Total consumer credit portfolio Memo: Total consumer credit portfolio, excluding PCI 168,924 156,616 -- 4,848 Lending-related commitments(d) Receivables from customers 46,066 51,412 ΝΑ NA ΝΑ ΝΑ NA 183 0.12 0.05 ΝΑ NA ΝΑ 183 0.12 0.05 Lending-related commitments (d) ΝΑ 4,518 1,740 4,690 Loans, excluding PCI loans and loans held-for-sale Residential mortgage $ 199,037 $ 231,078 $ 1,618 $ 1,765 $ 2018 (44) $ (291) Home equity Auto(a)(b) 23,917 28,340 1,162 1,323 (0.02)% (0.13)% Net charge-off/ (recovery) rate(h)(i) 2019 2018 2019 JPMorgan Chase & Co./2019 Form 10-K 103 Management's discussion and analysis The following table presents consumer credit-related information with respect to the credit portfolio held by CCB, scored prime mortgage and scored home equity loans held by AWM, and scored prime mortgage loans held by Corporate. Refer to Note 12 for further information about the Firm's nonaccrual and charge-off accounting policies. Consumer credit portfolio As of or for the year ended December 31, (in millions, except ratios) Consumer, excluding credit card Credit exposure Nonaccrual loans (f)(g) Net charge-offs/ (recoveries)(h) 2019 2018 2019 2018 (46) NA (5) (0.02) 3,140 412 183 0.13 0.05 Loans - PCI 349,603 Home equity 8,963 ΝΑ Prime mortgage Subprime mortgage Option ARMS 3,965 7,377 311,675 Total loans, excluding PCI loans and loans held-for-sale 0.90 61,522 63,573 113 128 206 0.33 0.38 Consumer & Business Banking (b)(c) 27,199 26,612 247 245 296 236 1.11 (0.18) 3.10 3.10 16 31.8 $ 30.1 $ 30.0 (a) Includes the original nonaccretable difference established in purchase accounting of $30.5 billion for principal losses plus additional principal losses recognized subsequent to acquisition through the provision and allowance for loan losses. The remaining nonaccretable difference for principal losses was $466 million and $512 million at December 31, 2019 and 2018, respectively. (b) Represents both realization of loss upon loan resolution and any principal forgiven upon modification. Refer to Note 12 for further information on the Firm's PCI loans, including write-offs. Geographic composition of residential real estate loans 31.7 $ At December 31, 2019, $142.7 billion, or 64% of the total retained residential real estate loan portfolio, excluding mortgage loans insured by U.S. government agencies and PCI loans, were concentrated California, New York, Illinois, Texas and Florida, compared with $160.3 billion, or 63%, at December 31, 2018. Refer to Note 12 for additional information on the geographic composition of the Firm's residential real estate loans. Average current estimated loan-to-value ("LTV") ratios have declined consistent with recent improvements in home prices, customer pay-downs, and charge-offs or liquidations of higher LTV loans. Refer to Note 12 for further information on current estimated LTVS of residential real estate loans. Modified residential real estate loans The following table presents information as of December 31, 2019 and 2018, relating to modified retained residential real estate loans for which concessions have been granted to borrowers experiencing financial difficulty. Refer to Note 12 for further information on modifications for the years ended December 31, 2019 and 2018. December 31, (in millions) Total modified 2019 Current estimated loan-to-values of residential real estate loans $ 9.9 10.0 13.9 $ 14.1 $ 13.0 $ 13.0 4.1 4.1 3.9 3.9 3.4 3.3 3.2 3.2 10.3 10.3 2018 $ Retained loans Retained loans 1,869 ΝΑ 2,041 ΝΑ Option ARMS 5,692 ΝΑ 6,410 NA $13,716 Subprime mortgage ΝΑ Total modified PCI loans $12,372 (a) Amounts represent the carrying value of modified residential real estate loans. (b) At December 31, 2019 and 2018, $14 million and $4.1 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance with the standards of the appropriate government agency (i.e., Federal Housing Administration ("FHA"), U.S. Department of Veterans Affairs ("VA"), Rural Housing Service of the U.S. Department of Agriculture ("RHS")) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. Refer to Note 14 for additional information about sales of loans in securitization transactions with Ginnie Mae. (c) Amounts represent the unpaid principal balance of modified PCI loans. (d) As of December 31, 2019 and 2018, nonaccrual loans included $1.9 billion and $2.0 billion, respectively, of troubled debt restructurings ("TDRS") for which the borrowers were less than 90 days past due. Refer to Note 12 for additional information about loans modified in a TDR that are on nonaccrual status. 106 JPMorgan Chase & Co./2019 Form 10-K ΝΑ ΝΑ 3,179 ΝΑ Nonaccrual retained loans (d) Modified residential real estate loans, excluding PCI loans (a)(b) Residential mortgage Home equity $ 4,005 $ 1,921 1,367 $ 4,565 $ 1,459 965 2,058 963 residential real estate loans, excluding PCI loans $ 5,926 $ 2,332 $ 6,623 $ 2,422 Modified PCI loans (c) Home equity $ 1,986 NA $ 2,086 ΝΑ Prime mortgage 2,825 Nonaccrual retained loans (d) 2018 2019 2018 0.95 % (a) At December 31, 2019 and 2018, excluded operating lease assets of $22.8 billion and $20.5 billion, respectively. These operating lease assets are included in other assets on the Firm's Consolidated balance sheets. Refer to Note 18 for further information. (b) Includes certain business banking and auto dealer risk-rated loans for which the wholesale methodology is applied for determining the allowance for loan losses; these loans are managed by CCB, and therefore, for consistency in presentation, are included within the consumer portfolio. (c) Predominantly includes Business Banking loans. (d) Credit card and home equity lending-related commitments represent the total available lines of credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit would be used at the same time. For credit card commitments, and if certain conditions are met, home equity commitments, the Firm can reduce or cancel these lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. Refer to Note 28 for further information. (e) Includes billed interest and fees net of an allowance for uncollectible interest and fees. 1.09 % (f) At December 31, 2019 and 2018, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $961 million and $2.6 billion, respectively. These amounts have been excluded from nonaccrual loans based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status, as permitted by regulatory guidance issued by the FFIEC. (g) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. (i) Average consumer loans held-for-sale were $2.9 billion and $387 million for the years ended December 31, 2019 and 2018, respectively. These amounts were excluded when calculating net charge-off/(recovery) rates. 104 JPMorgan Chase & Co./2019 Form 10-K Consumer, excluding credit card Portfolio analysis Loan balances decreased from December 31, 2018 due to lower residential real estate loans, predominantly driven by loan sales. (h) Net charge-offs/(recoveries) and net charge-off/(recovery) rates excluded write-offs in the PCI portfolio of $151 million and $187 million for the years ended December 31, 2019 and 2018, respectively. These write-offs decreased the allowance for loan losses for PCI loans. Refer to Allowance for Credit Losses on pages 116-117 for further information. 0.90 % 1.04 % $ 168,924 156,632 NA 4,848 ΝΑ ΝΑ NA 4,518 3.10 3.10 650,720 605,379 819,644 762,011 $ $ 1,206,096 $ 1,181,963 $ 3,142 $ 3,461 5,260 $ 4,701 1,185,733 $ 1,157,929 $ 3,142 $ 3,461 $ 5,260 $ 4,701 The following discussions provide information concerning individual loan products, excluding PCI loans which are addressed separately. Refer to Note 12 for further information about this portfolio, including information about delinquencies, loan modifications and other credit quality indicators. Residential mortgage: The residential mortgage portfolio, including loans held-for-sale, predominantly consists of prime mortgage loans. The portfolio decreased from December 31, 2018 driven by paydowns as well as loan sales in Home Lending, largely offset by originations of prime mortgage loans that have been retained on the balance sheet. Net recoveries for the year ended December 31, 2019 were lower when compared with the prior year as the prior year benefited from larger recoveries on loan sales. At December 31, 2019 and 2018, the Firm's residential mortgage portfolio included $22.4 billion and $21.6 billion, respectively, of interest-only loans. These loans have an interest-only payment period generally followed by an adjustable-rate or fixed-rate fully amortizing payment period to maturity and are typically originated as higher- balance loans to higher-income borrowers, predominantly in AWM. Performance of this portfolio for the year ended December 31, 2019 was consistent with the performance of the broader residential mortgage portfolio for the same period. At December 31, 2019, approximately 90% of the Firm's home equity portfolio consists of home equity lines of credit JPMorgan Chase & Co./2019 Form 10-K 105 Management's discussion and analysis The following table provides a summary of lifetime principal loss estimates included in either the nonaccretable difference or the allowance for loan losses. Summary of PCI loans lifetime principal loss estimates December 31, (in billions) Home equity Prime mortgage Subprime mortgage Option ARMS Total Lifetime loss estimates(a) Life-to-date liquidation losses (b) 2019 Home equity: The home equity portfolio declined from December 31, 2018 primarily reflecting paydowns. The Firm's retained consumer portfolio consists primarily of residential real estate loans, credit card loans, auto loans, and business banking loans, as well as associated lending- related commitments. The Firm's focus is on serving primarily the prime segment of the consumer credit market. Originated mortgage loans are retained in the mortgage portfolio, securitized or sold to U.S. government agencies and U.S. government-sponsored enterprises; other types of consumer loans are typically retained on the balance sheet. The credit performance of the consumer portfolio continues to benefit from discipline in credit underwriting as well as improvement in the economy driven by low unemployment and increasing home prices. Refer to Note 12 for further information on the consumer loan portfolio. Refer to Note 28 for further information on lending-related commitments. Consumer & Business Banking: Consumer & Business Banking loans increased when compared with December 31, 2018 as loan originations were predominantly offset by paydowns and charge-offs of delinquent loans. Net charge-offs for the year ended December 31, 2019 increased when compared with the prior year primarily due to higher deposit overdraft losses. Purchased credit-impaired loans: PCI loans represent certain loans that were acquired and deemed to be credit- impaired on the acquisition date. PCI loans decreased from December 31, 2018 due to portfolio run-off. As of December 31, 2019, approximately 9% of the option ARM PCI loans were delinquent and approximately 71% of the portfolio has been modified into fixed-rate, fully amortizing loans. The borrowers for substantially all of the remaining option ARM loans are making amortizing payments, although such payments are not necessarily fully amortizing. This latter group of loans is subject to the risk of payment shock due to future payment recast. Default rates generally increase on option ARM loans when payment recast results in a payment increase. The expected increase in default rates is considered in the Firm's quarterly impairment assessment. The carrying value of HELOCS outstanding was $22 billion at December 31, 2019. This amount included $10 billion of HELOCS that have recast from interest-only to fully amortizing payments or have been modified and $3 billion of interest-only balloon HELOCS, which primarily mature after 2030. The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are exhibiting a material deterioration in their credit risk profile. The following table provides a summary of the Firm's residential mortgage portfolio insured and/or guaranteed by U.S. government agencies, including loans held-for-sale. The Firm monitors its exposure to certain potential unrecoverable claim payments related to government insured loans and considers this exposure in estimating the allowance for loan losses. (in millions) Current $ 1,280 $ 30-89 days past due 695 90 or more days past due 961 December 31, December 31, 2019 2018 2,884 1,528 2,600 Total government guaranteed loans $ 2,936 $ 7,012 ("HELOCS") and the remainder consisted of home equity loans ("HELOANS"). HELOANS are generally fixed-rate, closed-end, amortizing loans, with terms ranging from 3-30 years. In general, HELOCS originated by the Firm are revolving loans for a 10-year period, after which time the HELOC recasts into a loan with a 20-year amortization period. Auto: The auto portfolio predominantly consists of prime- quality loans. The portfolio declined when compared with December 31, 2018, as paydowns and charge-offs or liquidation of delinquent loans were predominantly offset by new originations. CONSUMER CREDIT PORTFOLIO 243 (e) At December 31, 2019 and 2018, nonperforming assets excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $961 million and $2.6 billion, respectively, and real estate owned ("REO") insured by U.S. government agencies of $41 million and $75 million, respectively. These amounts have been excluded based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council ("FFIEC"). issuer issuer Outlook issuer issuer Outlook December 31, 2019 issuer Outlook Moody's Investors Service Standard & Poor's JPMorgan Chase & Co./2019 Form 10-K P-1 Stable Aa2 Short-term issuer Long-term Short-term Long-term 289 34,698 The Firm's wholesale businesses also securitize loans for client-driven transactions; those client-driven loan securitizations are not considered to be a source of funding for the Firm and are not included in the table above. Refer to Note 14 for further description of the client-driven loan securitizations. JPMorgan Chase & Co./2019 Form 10-K 97 Management's discussion and analysis Credit ratings The cost and availability of financing are influenced by credit ratings. Reductions in these ratings could have an adverse effect on the Firm's access to liquidity sources, increase the cost of funds, trigger additional collateral or funding requirements and decrease the number of investors and counterparties willing to lend to the Firm. The nature and magnitude of the impact of ratings downgrades depends on numerous contractual and behavioral factors, which the Firm believes are incorporated in its liquidity risk and stress testing metrics. The Firm believes that it maintains sufficient liquidity to withstand a potential decrease in funding capacity due to ratings downgrades. Additionally, the Firm's funding requirements for VIES and other third-party commitments may be adversely affected by a decline in credit ratings. The credit ratings of the Parent Company and the Firm's principal bank and non-bank subsidiaries as of December 31, 2019, were as follows. JPMorgan Chase & Co. JPMorgan Chase Bank, N.A. (a) J.P. Morgan Securities LLC J.P. Morgan Securities plc Long-term Short-term P-1 9,250 25,159 Stable P-1 Critical factors in maintaining high credit ratings include a stable and diverse earnings stream, strong capital and liquidity ratios, strong credit quality and risk management controls, and diverse funding sources. Rating agencies continue to evaluate economic and geopolitical trends, regulatory developments, future profitability, risk management practices, and litigation matters, as well as their broader ratings methodologies. Changes in any of these factors could lead to changes in the Firm's credit ratings. 98 JPMorgan Chase & Co./2019 Form 10-K REPUTATION RISK MANAGEMENT Reputation risk is the risk that an action or inaction may negatively impact the Firm's integrity and reduce confidence in the Firm's competence held by various constituents, including clients, counterparties, customers, investors, regulators, employees, communities or the broader public. JPMorgan Chase's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings, or stock price. Organization and management The Firm's reputation risk management function includes the following activities: Establishing a Firmwide Reputation Risk Governance policy and standards consistent with the reputation risk framework Managing the governance infrastructure and processes that support consistent identification, escalation, management and monitoring of reputation risk issues Firmwide Providing guidance to LOB Reputation Risk Offices ("RRO"), as appropriate The types of events that give rise to reputation risk are broad and could be introduced in various ways, including by the Firm's employees and the clients, customers and counterparties with which the Firm does business. These events could result in financial losses, litigation and regulatory fines, as well as other damages to the Firm. Governance and oversight Reputation Risk Management is an independent risk management function that establishes the governance framework for managing reputation risk across the Firm. As reputation risk is inherently difficult to identify, manage, and quantify, an independent reputation risk management governance function is critical. (a) On May 18, 2019, Chase Bank USA, N.A. merged with and into JPMorgan Chase Bank, N.A., with JPMorgan Chase Bank, N.A. as the surviving bank. The credit rating for JPMorgan Chase Bank, N.A. reflects the credit rating of the merged entity. Stable F1+ Stable Fitch Ratings A- AA- A-2 F1+ Stable Stable A+ A-1 Stable A+ A-1 Stable AA F1+ Stable AA Aa3 6,975 $ 15,817 927 23,719 $ 10,773 $ 204 $ 9,562 19,867 23,502 Structured notes (a) 5,844 2,444 1,750 $ 1,750 33,563 25,410 Total long-term unsecured funding - issuance $ 25,711 $ 25,946 $ 35,313 $ 9,562 22,000 $ 1,502 5,867 14,000 $ The significant majority of the Firm's long-term unsecured funding is issued by the Parent Company to provide flexibility in support of both bank and non-bank subsidiary funding needs. The Parent Company advances substantially all net funding proceeds to its subsidiary, the IHC. The IHC does not issue debt to external counterparties. The following table summarizes long-term unsecured issuance and maturities or redemptions for the years ended December 31, 2019 and 2018. Refer to Note 20 for additional information on long-term debt. Long-term unsecured funding Year ended December 31, (Notional in millions) Issuance Senior notes issued in the U.S. market Senior notes issued in non-U.S. markets Total senior notes 2019 2018 2019 2018 Parent Company Subsidiaries $ 34,972 Maturities/redemptions Senior notes $ FHLB advances Other long-term secured funding (a) Total long-term secured funding (a) Includes long-term structured notes which are secured. Issuance Maturities/Redemptions 2019 2018 2019 2018 $ $ 204 1,396 $ 9,000 377 $ Credit card securitization The Firm's Reputation Risk Governance policy establishes the principles for managing reputation risk for the Firm. It is the responsibility of employees in each LOB and Corporate to consider the reputation of the Firm when deciding whether to offer a new product, engage in a transaction or client relationship, enter a new jurisdiction, initiate a business process or other matters. Increasingly, sustainability, social responsibility and environmental impacts are important considerations in assessing the Firm's reputation risk, and are considered as part of reputation risk governance. (in millions) Long-term secured funding Subordinated debt Structured notes 18,098 $ 183 2,944 Total long-term unsecured funding - maturities/redemptions $ 19,141 136 2,678 21,225 $ 21,955 $ $ 5,367 $ 4,466 19,271 15,049 24,638 $ 19,515 (a) Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company. The Firm can also raise secured long-term funding through securitization of consumer credit card loans and advances from the FHLBS. The following table summarizes the securitization issuance and FHLB advances and their respective maturities or redemptions for the years ended December 31, 2019 and 2018. Year ended December 31, Reputation risk issues deemed material are escalated as appropriate. A2 99 299 Lending-related commitments 1,106,247 1,039,258 474 469 387 $ 2,149,488 $ 2,108,242 $ 5,659 Total credit portfolio Credit derivatives used in credit portfolio management activities (b) 102 $ (18,030) $ 4,971 $ NA ΝΑ Total assets acquired in loan satisfactions 1,043,241 1,068,984 4,110 4,891 customers and other(a) Total credit-related assets Assets acquired in loan satisfactions Real estate owned Other NA NA 344 269 NA ΝΑ 43 30 (12,682) $ 30,217 - $ other cash collateral residential real estate PCI loans 919,702 909,386 Net charge-off rates Loans Loans - excluding PCI Loans reported, excluding 0.60% 0.61 0.53 (a) Receivables from customers and other primarily represents brokerage- related held-for-investment customer receivables. (b) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. Refer to Credit derivatives on page 115 and Note 5 for additional information. (c) Includes collateral related to derivative instruments where appropriate legal opinions have not been either sought or obtained with respect to master netting agreements. (d) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. 0.52% 936,829 941,919 Loans held against derivatives(c) Year ended December 31, JPMorgan Chase & Co./2019 Form 10-K (15,322) ΝΑ NA (in millions, except ratios) 2019 2018 Net charge-offs $ 5,629 $ 4,856 Average retained loans Liquid securities and 33,706 (16,009) 60 100 JPMorgan Chase & Co./2019 Form 10-K Risk monitoring and management The Firm has developed policies and practices that are designed to preserve the independence and integrity of the approval and decision-making process of extending credit to ensure credit risks are assessed accurately, approved properly, monitored regularly and managed actively at both the transaction and portfolio levels. The policy framework establishes credit approval authorities, concentration limits, risk-rating methodologies, portfolio review parameters and guidelines for management of distressed exposures. In addition, certain models, assumptions and inputs used in evaluating and monitoring credit risk are independently validated by groups that are separate from the LOBS. Consumer credit risk is monitored for delinquency and other trends, including any concentrations at the portfolio level, as certain of these trends can be modified through changes in underwriting policies and portfolio guidelines. Consumer Risk Management evaluates delinquency and other trends against business expectations, current and forecasted economic conditions, and industry benchmarks. Historical and forecasted economic performance and trends are incorporated into the modeling of estimated consumer credit losses and are part of the monitoring of the credit risk profile of the portfolio. Wholesale credit risk is monitored regularly at an aggregate portfolio, industry, and individual client and counterparty level with established concentration limits that are reviewed and revised periodically as deemed appropriate by management. Industry and counterparty limits, as measured in terms of exposure and economic risk appetite, are subject to stress-based loss constraints. In addition, wrong-way risk, that is the risk that exposure to a counterparty is positively correlated with the impact of a default by the same counterparty, which could cause exposure to increase at the same time as the counterparty's capacity to meet its obligations is decreasing - is actively monitored as this risk could result in greater exposure at default compared with a transaction with another counterparty that does not have this risk. Management of the Firm's wholesale credit risk exposure is accomplished through a number of means, including: ⚫ Loan underwriting and credit approval process • Loan syndications and participations • Loan sales and securitizations Credit derivatives • Master netting agreements © Collateral and other risk-reduction techniques In addition to Credit Risk Management, an independent Credit Review function is responsible for: Stress testing is important in measuring and managing credit risk in the Firm's credit portfolio. The process assesses the potential impact of alternative economic and business scenarios on estimated credit losses for the Firm. Economic scenarios and the underlying parameters are defined centrally, articulated in terms of macroeconomic factors and applied across the businesses. The stress test results may indicate credit migration, changes in delinquency trends and potential losses in the credit portfolio. In addition to the periodic stress testing processes, management also considers additional stresses outside these scenarios, including industry and country- specific stress scenarios, as necessary. The Firm uses stress testing to inform decisions on setting risk appetite both at a Firm and LOB level, as well as to assess the impact of stress on individual counterparties. Independently validating or changing the risk grades assigned to exposures in the Firm's wholesale and commercial-oriented retail credit portfolios, and assessing the timeliness of risk grade changes initiated by responsible business units; and Stress testing The Credit Risk Management function monitors, measures, manages and limits credit risk across the Firm's businesses. To measure credit risk, the Firm employs several methodologies for estimating the likelihood of obligor or counterparty default. Methodologies for measuring credit risk vary depending on several factors, including type of asset (e.g., consumer versus wholesale), risk measurement parameters (e.g., delinquency status and borrower's credit score versus wholesale risk-rating) and risk management and collection processes (e.g., retail collection center versus centrally managed workout groups). Credit risk measurement is based on the probability of default of an obligor or counterparty, the loss severity given a default event and the exposure at default. Receivables from Management's discussion and analysis CREDIT AND INVESTMENT RISK MANAGEMENT Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments, including consumer credit risk, wholesale credit risk, and investment portfolio risk. Credit risk management Credit risk is the risk associated with the default or change in credit profile of a client, counterparty or customer. The Firm provides credit to a variety of customers, ranging from large corporate and institutional clients to individual consumers and small businesses. In its consumer businesses, the Firm is exposed to credit risk primarily through its home lending, credit card, auto, and business banking businesses. In its wholesale businesses, the Firm is exposed to credit risk through its underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through its operating services activities (such as cash management and clearing activities), securities financing activities, investment securities portfolio, and cash placed with banks. Credit Risk Management is an independent risk management function that monitors, measures and manages credit risk throughout the Firm and defines credit risk policies and procedures. The Firm's credit risk • • • • management governance includes the following activities: Establishing a credit risk policy framework Monitoring, measuring and managing credit risk across all portfolio segments, including transaction and exposure approval Setting industry and geographic concentration limits, as appropriate, and establishing underwriting guidelines Assigning and managing credit authorities in connection with the approval of credit exposure Managing criticized exposures and delinquent loans Estimating credit losses and ensuring appropriate credit risk-based capital management Risk identification and measurement In addition, potential and unexpected credit losses are reflected in the allocation of credit risk capital and represent the potential volatility of actual losses relative to the established allowances for loan losses and lending- related commitments. The analyses for these losses include stress testing that considers alternative economic scenarios as described in the Stress testing section below. Evaluating the effectiveness of business units' credit management processes, including the adequacy of credit analyses and risk grading/LGD rationales, proper monitoring and management of credit exposures, and compliance with applicable grading policies and underwriting guidelines. Based on these factors and the methodology and estimates described in Note 13, the Firm estimates credit losses for its exposures. The allowance for loan losses reflects credit losses related to the consumer and wholesale held-for- investment loan portfolios, and the allowance for lending- related commitments reflects credit losses related to the Firm's lending-related commitments. Refer to Note 13 and Critical Accounting Estimates used by the Firm on pages 136-138 for further information. Risk reporting 945,601 $ 969,415 $ 11,988 3,983 $ 4,611 7 7,104 90 220 7,064 959,769 4,080 4,831 49,766 54,213 Refer to Note 12 for further discussion of consumer and wholesale loans. 30 984,554 Loans held-for-sale Loans at fair value Total loans reported Derivative receivables 3,151 2018 JPMorgan Chase & Co./2019 Form 10-K $ 101 Management's discussion and analysis CREDIT PORTFOLIO Total credit portfolio December 31, (in millions) Loans retained Credit risk is the risk associated with the default or change in credit profile of a client, counterparty or customer. In the following tables, reported loans include loans retained (i.e., held-for-investment); loans held-for-sale; and certain loans accounted for at fair value. The following tables do not include loans which the Firm accounts for at fair value and classifies as trading assets; refer to Notes 2 and 3 for further information regarding these loans. Refer to Notes 12, 28, and 5 for additional information on the Firm's loans, lending-related commitments and derivative receivables, including the Firm's accounting policies. Refer to Note 10 for information regarding the credit risk inherent in the Firm's investment securities portfolio; and refer to Note 11 for information regarding credit risk inherent in the securities financing portfolio. Refer to Consumer Credit Portfolio on pages 103-107 and Note 12 for a further discussion of the consumer credit environment and consumer loans. Refer to Wholesale Credit Portfolio on pages 108-115 and Note 12 for a further discussion of the wholesale credit environment and wholesale loans. Credit exposure Nonperforming (d)(e) 2019 2018 2019 To enable monitoring of credit risk and effective decision- making, aggregate credit exposure, credit quality forecasts, concentration levels and risk profile changes are reported regularly to senior members of Credit Risk Management. Detailed portfolio reporting of industry, clients, counterparties and customers, product and geography are prepared, and the appropriateness of the allowance for credit losses is reviewed by senior management at least on a quarterly basis. Through the risk reporting and governance structure, credit risk trends and limit exceptions are provided regularly to, and discussed with, risk committees, senior management and the Board of Directors as appropriate. 130 538,466 1,430 Assets acquired in loan satisfactions Real estate owned 539,277 ΝΑ ΝΑ 968 Total assets acquired in Other ΝΑ ΝΑ 19 ΝΑ Total wholesale credit- related assets loan satisfactions ΝΑ 73 30,063 5 60 2018 149 2019 $444,639 $439,162 $ 843 $1,150 Loans held-for-sale 4,062 11,877 Loans at fair value 7,104 3,151 90 220 455,805 454,190 938 1,370 Derivative receivables Receivables from customers and other (a) 49,766 54,213 30 33,706 73 Investment- grade commitments (in millions, except ratios) Loans retained Derivative receivables Less: Liquid securities and other cash collateral held against derivatives Maturity profile(d) Due in 1 year or less Due after 1 year through 5 years Due after 5 years Total Ratings profile Noninvestment -grade Total Total % of IG $ 128,430 $ 209,397 $ 106,812 $ 444,639 $ 344,199 $ 100,440 Nonperforming $ 444,639 December 31, 2019 Lending-related Wholesale credit exposure - maturity and ratings profile JPMorgan Chase & Co./2019 Form 10-K 404,115 387,813 474 469 Total wholesale credit portfolio $943,392 $926,279 $ 1,591 $ 1,972 Credit derivatives used in credit portfolio management activities (b) $ (18,030) $ (12,682) $ $ Liquid securities and other cash collateral held against derivatives (16,009) (15,322) ΝΑ ΝΑ (a) Receivables from customers and other include $33.7 billion and $30.1 billion of brokerage-related held-for-investment customer receivables at December 31, 2019 and 2018, respectively, to clients in CIB and AWM; these are classified in accrued interest and accounts receivable on the Consolidated balance sheets. (b) Represents the net notional amount of protection purchased and sold through credit derivatives used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. Refer to Credit derivatives on page 115 and Note 5 for additional information. 108 The following tables present the maturity and internal risk ratings profiles of the wholesale credit portfolio as of December 31, 2019 and 2018. The Firm considers internal ratings equivalent to BBB-/Baa3 or higher as investment grade. Refer to Note 12 for further information on internal risk ratings. 2018 (15,322) Loans - reported 2,210 2,799 360 373 Reductions: 3,142 3,461 Principal payments and other(a) $ 3,088 Additions Real estate owned (c) Other Charge-offs Returned to performing status 214 196 Foreclosures and other liquidations 24 Assets acquired in loan satisfactions $ 2,782 4,209 3,461 $ 77% Nonperforming assets The following table presents information as of December 31, 2019 and 2018, about consumer, excluding credit card, nonperforming assets. Nonperforming assets (a) December 31, (in millions) Nonaccrual loans(b) Residential real estate Other consumer Total nonaccrual loans Nonaccrual loans: The following table presents changes in the consumer, excluding credit card, nonaccrual loans for the years ended December 31, 2019 and 2018. Nonaccrual loan activity Year ended December 31, 2019 2018 (in millions) 2019 2018 Beginning balance $ 30 Total reductions Total assets acquired in loan satisfactions 238 (b) Excludes PCI loans, which are accounted for on a pool basis. Since each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, the past-due status of the pools, or that of individual loans within the pools, is not meaningful. The Firm is recognizing interest income on each pool of loans as each of the pools is performing. (c) The prior period amount has been revised to conform with the current period presentation. (a) Other reductions includes loan sales. Active and suspended foreclosure: Refer to Note 12 for information on loans that were in the process of active or suspended foreclosure. Credit card Total credit card loans increased from December 31, 2018 due to higher sales volume from existing customers and new account growth. Net charge-offs increased for the year ended December 31, 2019 when compared with the prior year, due to loan growth, in line with expectations. Consistent with the Firm's policy, all credit card loans typically remain on accrual status until charged off. However, the Firm establishes an allowance, which is offset against loans and reduces interest income, for the estimated uncollectible portion of accrued and billed interest and fee income. Refer to Note 12 for further information about this portfolio, including information about delinquencies. Geographic and FICO composition of credit card loans At December 31, 2019, $77.5 billion, or 46% of the total retained credit card loan portfolio, was concentrated in California, Texas, New York, Florida and Illinois, compared with $71.2 billion, or 45%, at December 31, 2018. Refer to Note 12 for additional information on the geographic and FICO composition of the Firm's credit card loans. Modifications of credit card loans At December 31, 2019 and 2018, the Firm had $1.5 billion and $1.3 billion, respectively, of credit card loans outstanding that have been modified in TDRs. Refer to Note 12 for additional information about loan modification programs for borrowers. JPMorgan Chase & Co./2019 Form 10-K 107 Management's discussion and analysis WHOLESALE CREDIT PORTFOLIO In its wholesale businesses, the Firm is exposed to credit risk primarily through its underwriting, lending, market- making, and hedging activities with and for clients and counterparties, as well as through various operating services (such as cash management and clearing activities), securities financing activities and cash placed with banks. A portion of the loans originated or acquired by the Firm's wholesale businesses is generally retained on the balance sheet. The Firm distributes a significant percentage of the loans that it originates into the market as part of its syndicated loan business and to manage portfolio concentrations and credit risk. The credit performance of the wholesale portfolio remained favorable for the year ended December 31, 2019, characterized by continued low levels of criticized exposure, nonaccrual loans and charge-offs. Refer to the industry discussion on pages 109-111 for further information. Loans held-for-sale decreased, driven by a loan syndication in CIB. The wholesale portfolio is actively managed, in part by conducting ongoing, in-depth reviews of client credit quality and transaction structure inclusive of collateral where applicable, and of industry, product and client concentrations. In the following tables, the Firm's wholesale credit portfolio includes exposure held in CIB, CB, AWM and Corporate. It excludes all exposure managed by CCB, scored prime mortgage and scored home equity loans held in AWM and scored prime mortgage loans held in Corporate. Wholesale credit portfolio December 31, (in millions) Loans retained (a) At December 31, 2019 and 2018, nonperforming assets excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $961 million and $2.6 billion, respectively, and real estate owned ("REO") insured by U.S. government agencies of $41 million and $75 million, respectively. These amounts have been excluded based upon the government guarantee. Credit exposure 2019 3,461 $ 226 Net changes Total nonperforming assets $ 3,380 $ 3,687 Ending balance 1,026 1,407 421 468 834 1,399 248 273 2,529 3,547 (319) (748) 3,142 $ 49,766 49,766 (16,009) Subtotal $ 881,188 $ 673,617 $ 195,442 $ 10,450 $ 1,679 $ 1,096 $ (1,581) 155 $ (12,682) $ JPMorgan Chase & Co./2019 Form 10-K 116 • a $251 million addition in the wholesale allowance for credit losses driven by select client downgrades. Refer to Consumer Credit Portfolio on pages 103-107, Wholesale Credit Portfolio on pages 108-115 and Note 12 for additional information on the consumer and wholesale credit portfolios. 2 • a $500 million addition to the allowance for loan losses in the credit card portfolio reflecting loan growth and higher loss rates as newer vintages season and become a larger part of the portfolio, and • an $800 million reduction in the CCB allowance for loan losses, which included $650 million in the PCI residential real estate portfolio, reflecting continued improvement in home prices and delinquencies; $100 million in the non credit-impaired residential real estate portfolio; and $50 million in the business banking portfolio; as well as The allowance for credit losses decreased compared with December 31, 2018 driven by: portfolio. At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm. As of December 31, 2019, JPMorgan Chase deemed the allowance for credit losses to be appropriate and sufficient to absorb probable credit losses inherent in the Refer to Critical Accounting Estimates Used by the Firm on pages 136-138 and Note 13 for further information on the components of the allowance for credit losses and related management judgments. The Firm's allowance for credit losses covers the retained consumer and wholesale loan portfolios, as well as the Firm's wholesale and certain consumer lending-related commitments. ALLOWANCE FOR CREDIT LOSSES Management's discussion and analysis 115 • a $151 million reduction for write-offs of PCI loans, predominantly offset by JPMorgan Chase & Co./2019 Form 10-K 2 12 9,777 2,830 32 (36) (2,080) Securities Firms Financial Markets Infrastructure All other(d) 4,558 2 3,099 (158) (823) 7,484 6,746 738 (26) 68,284 64,664 3,606 1,459 12,639 The effectiveness of credit default swaps ("CDS") as a hedge against the Firm's exposures may vary depending on a number of factors, including the named reference entity (i.e., the Firm may experience losses on specific exposures that are different than the named reference entities in the purchased CDS); the contractual terms of the CDS (which may have a defined credit event that does not align with an actual loss realized by the Firm); and the maturity of the Firm's CDS protection (which in some cases may be shorter than the Firm's exposures). However, the Firm generally seeks to purchase credit protection with a maturity date that is the same or similar to the maturity date of the exposure for which the protection was purchased, and remaining differences in maturity are actively monitored and managed by the Firm. Refer to Credit derivatives in Note 5 for a detailed description of credit derivatives. (a) Amounts are presented net, considering the Firm's net protection purchased or sold with respect to each underlying reference entity or index. 6,373 18 6,225 32 12,536 39 13,148 19 31% 16 11,831 7,428 5,471 % of exposure net of all collateral Exposure net of all collateral 25% $ 8,347 $ % of exposure net of all collateral all collateral Exposure net of 2018 16 The credit derivatives used in credit portfolio management activities do not qualify for hedge accounting under U.S. GAAP; these derivatives are reported at fair value, with gains and losses recognized in principal transactions revenue. In contrast, the loans and lending-related commitments being risk-managed are accounted for on an accrual basis. This asymmetry in accounting treatment, between loans and lending-related commitments and the credit derivatives used in credit portfolio management activities, causes earnings volatility that is not representative, in the Firm's view, of the true changes in value of the Firm's overall credit exposure. 566 723 18,030 $ 12,682 $ 2,047 $ 1,272 15,983 11,410 Notional amount of protection purchased and sold (a) 2019 2018 Credit derivatives used in credit portfolio management activities Loans and lending-related commitments $ Derivative receivables December 31, (in millions) Credit derivatives used to manage: Credit derivatives used in credit portfolio management activities The Firm also uses credit derivatives as an end-user to manage other exposures, including credit risk arising from certain securities held in the Firm's market-making businesses. These credit derivatives are not included in credit portfolio management activities. 2 Included in the Firm's end-user activities are credit derivatives used to mitigate the credit risk associated with traditional lending activities (loans and unfunded commitments) and derivatives counterparty exposure in the Firm's wholesale businesses (collectively, "credit portfolio management” activities). Information on credit portfolio management activities is provided in the table below. The Firm uses credit derivatives for two primary purposes: first, in its capacity as a market-maker, and second, as an end-user, to manage the Firm's own credit risk associated with various exposures. Credit derivatives JPMorgan Chase & Co./2019 Form 10-K 100% 38,891 100% $ 33,757 $ 2 Credit portfolio management activities Insurance (112) (31) 23 (5) (150) (133) Oil & Gas 42,600 23,356 17,451 1,158 69 635 36 (248) Utilities 28,172 23,558 4,326 138 150 38 6 ལྷ 761 36,687 4 14 10 221 (1,011) (12) (207) (29) (5,829) 10,625 Banks & Finance Cos 34,120 15,496 299 5 11 (575) (2,290) Healthcare 48,142 49,920 (142) (60) State & Municipal Govt(c) 19 1 (174) (22) Central Govt 18,456 18,251 124 81 385 4 (2,130) Transportation 15,660 10,508 4,699 393 60 21 6 (7,994) 6,767 8,188 15,359 27,351 26,746 603 2 18 (1) (42) Automotive 17,339 9,637 7,310 392 1 (125) Chemicals & Plastics 16,035 11,490 4,427 118 4 Metals & Mining 2019 114 As previously noted, the Firm uses collateral agreements to mitigate counterparty credit risk. The percentage of the Firm's over-the-counter derivative transactions subject to collateral agreements - excluding foreign exchange spot trades, which are not typically covered by collateral agreements due to their short maturity and centrally cleared trades that are settled daily - was approximately 90% at both December 31, 2019 and 2018. Total (a) Multifamily exposure is largely in California. 81 82 63 72 57,600 143,316 164 143,152 131 (b) Real Estate exposure is predominantly secured; unsecured exposure is largely investment-grade. (c) Represents drawn exposure as a percentage of credit exposure. 57,469 % Drawn (c) % Investment- grade 89% 85,716 $ 33 $ 85,683 exposure Receivables 92% Commitments Loans The following table presents the change in the nonaccrual loan portfolio for the years ended December 31, 2019 and 2018. 369 Net charge-offs/(recoveries) 1,734 $ 1,370 $ (158) (42) Gross recoveries 2018 2019 In its wholesale businesses, the Firm provides loans to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. Refer to Note 12 for a further discussion on loans, including information about delinquencies, loan modifications and other credit quality indicators. 313 $ 435,876 $ 416,828 2018 2019 Gross charge-offs Average loans retained Year ended December 31, (in millions, except ratios) Loans - reported Wholesale net charge-offs/(recoveries) The following table presents net charge-offs/recoveries, which are defined as gross charge-offs less recoveries, for the years ended December 31, 2019 and 2018. The amounts in the table below do not include gains or losses from sales of nonaccrual loans. Wholesale nonaccrual loan activity 411 Credit Derivative Loans and Lending-related Total Real Estate Exposure (b) Other (in millions, except ratios) Multifamily(a) Real Estate exposure increased $6.0 billion to $149.3 billion during the year ended December 31, 2019, and the investment grade percentage of the portfolio remained relatively flat at 81%. Refer to Note 12 for further information on Real Estate loans. Presented below is additional information on the Real Estate industry, to which the Firm has significant exposure. Real Estate Management's discussion and analysis 111 JPMorgan Chase & Co./2019 Form 10-K (in millions, except ratios) Multifamily(a) (g) Represents the net notional amounts of protection purchased and sold through credit derivatives used to manage the credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. The All other category includes purchased credit protection on certain credit indices. (e) Excludes cash placed with banks of $254.0 billion and $268.1 billion, at December 31, 2019 and 2018, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (c) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2019 and 2018, noted above, the Firm held: $6.5 billion and $7.8 billion, respectively, of trading assets; $29.8 billion and $37.7 billion, respectively, of AFS securities; and $4.8 billion at both periods of held-to-maturity ("HTM") securities, issued by U.S. state and municipal governments. Refer to Note 2 and Note 10 for further information. (d) All other includes: SPES and Private education and civic organizations, representing approximately 92% and 8%, respectively, at both December 31, 2019 and 2018. (b) Individuals and Individual Entities predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts. (a) The industry rankings presented in the table as of December 31, 2018, are based on the industry rankings of the corresponding exposures at December 31, 2019, not actual rankings of such exposures at December 31, 2018. $ 926,279 Total(e) 15,028 30,063 Receivables from customers and other Loans held-for-sale and loans at fair value (f) Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. Other Total Real Estate Exposure (b) December 31, 2019 December 31, 2018 % Drawn (c) 92% 59 78 81 149,267 619 148,648 68 62,883 561 62,322 % Investment- grade 91% 86,384 $ 58 $ 86,326 $ Credit exposure Derivative Receivables Commitments Loans and Lending-related 155 6,067 2,141 Net charge-off/(recovery) rate (in billions) December 31, 2019 Exposure profile of derivatives measures The below graph shows exposure profiles to the Firm's current derivatives portfolio over the next 10 years as calculated by the Peak, DRE and AVG metrics. The three measures generally show that exposure will decline after the first year, if no new trades are added to the portfolio. exposure to a counterparty (AVG) and the counterparty's credit quality. Many factors may influence the nature and magnitude of these correlations over time. To the extent that these correlations are identified, the Firm may adjust the CVA associated with that counterparty's AVG. The Firm risk manages exposure to changes in CVA by entering into credit derivative contracts, as well as interest rate, foreign exchange, equity and commodity derivative contracts. The fair value of the Firm's derivative receivables incorporates CVA to reflect the credit quality of counterparties. CVA is based on the Firm's AVG to a counterparty and the counterparty's credit spread in the credit derivatives market. The Firm believes that active risk management is essential to controlling the dynamic credit risk in the derivatives portfolio. In addition, the Firm's risk management process takes into consideration the potential impact of wrong-way risk, which is broadly defined as the potential for increased correlation between the Firm's Finally, AVG is a measure of the expected fair value of the Firm's derivative receivables at future time periods, including the benefit of collateral. AVG over the total life of the derivative contract is used as the primary metric for pricing purposes and is used to calculate credit risk capital and CVA, as further described below. DRE exposure is a measure that expresses the risk of derivative exposure on a basis intended to be equivalent to the risk of loan exposures. DRE is a less extreme measure of potential credit loss than Peak and is used as an input for aggregating derivative credit risk exposures with loans and other credit risk. Peak represents a conservative measure of potential exposure to a counterparty calculated in a manner that is broadly equivalent to a 97.5% confidence level over the life of the transaction. Peak is the primary measure used by the Firm for setting credit limits for derivative contracts, senior management reporting and derivatives exposure management. 140 ("AVG"). These measures all incorporate netting and collateral benefits, where applicable. 113 While useful as a current view of credit exposure, the net fair value of the derivative receivables does not capture the potential future variability of that credit exposure. To capture the potential future variability of credit exposure, the Firm calculates, on a client-by-client basis, three measures of potential derivatives-related credit loss: Peak, Derivative Risk Equivalent ("DRE"), and Average exposure The Firm also holds additional collateral (primarily cash, G7 government securities, other liquid government agency and guaranteed securities, and corporate debt and equity securities) delivered by clients at the initiation of transactions, as well as collateral related to contracts that have a non-daily call frequency and collateral that the Firm has agreed to return but has not yet settled as of the reporting date. Although this collateral does not reduce the balances and is not included in the table above, it is available as security against potential exposure that could arise should the fair value of the client's derivative contracts move in the Firm's favor. The derivative receivables fair value, net of all collateral, also does not include other credit enhancements, such as letters of credit. Refer to Note 5 for additional information on the Firm's use of collateral agreements. The fair value of derivative receivables reported on the Consolidated balance sheets were $49.8 billion and $54.2 billion at December 31, 2019 and 2018, respectively. Derivative receivables represent the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and cash collateral held by the Firm. However, in management's view, the appropriate measure of current credit risk should also take into consideration additional liquid securities (primarily U.S. government and agency securities and other group of seven nations ("G7") government securities) and other cash collateral held by the Firm aggregating $16.0 billion and $15.3 billion at December 31, 2019 and 2018, respectively, that may be used as security when the fair value of the client's exposure is in the Firm's favor. (a) Includes collateral related to derivative instruments where appropriate legal opinions have not been either sought or obtained with respect to master netting agreements. 33,757 $ 38,891 $ (15,322) (16,009) Management's discussion and analysis Liquid securities and other cash collateral held against derivative receivables(a) Total, net of all collateral 120 80 CCC+/Caal and below BB+/Bal to B-/B3 BBB+/Baal to BBB-/Baa3 A+/A1 to A-/A3 AAA/Aaa to AA-/Aa3 (in millions, except ratios) December 31, Internal rating equivalent Ratings profile of derivative receivables 100 The following table summarizes the ratings profile of the Firm's derivative receivables, including credit derivatives, net of all collateral, at the dates indicated. The Firm considers internal ratings equivalent to BBB-/Baa3 or higher as investment grade. Refer to Note 12 for further information on internal risk ratings. Peak DRE AVG 5 years 1 year 2 years 0 20 40 60 10 years 54,213 49,766 $ $ 2,573 Total reductions 327 206 Sales 234 556 Returned to performing status 299 1,552 376 692 1,435 Paydowns and other Reductions: Additions Beginning balance Year ended December 31, (in millions) 0.04% 0.08% Gross charge-offs Net changes (432) (364) Total, net of cash collateral 2018 2019 December 31, (in millions) Derivative receivables The following table summarizes the net derivative receivables for the periods presented. counterparty. For exchange-traded derivatives ("ETD"), such as futures and options, and cleared over-the-counter ("OTC-cleared") derivatives, the Firm is generally exposed to the credit risk of the relevant CCP. Where possible, the Firm seeks to mitigate its credit risk exposures arising from derivative contracts through the use of legally enforceable master netting arrangements and collateral agreements. Refer to Note 5 for a further discussion of derivative contracts, counterparties and settlement types. JPMorgan Chase & Co./2019 Form 10-K Derivatives enable clients and counterparties to manage risks including credit risk and risks arising from fluctuations in interest rates, foreign exchange, equities, and commodities. The Firm makes markets in derivatives in order to meet these needs and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. The Firm also uses derivative instruments to manage its own credit and other market risk exposure. The nature of the counterparty and the settlement mechanism of the derivative affect the credit risk to which the Firm is exposed. For OTC derivatives the Firm is exposed to the credit risk of the derivative Derivative contracts The Firm provides clearing services for clients entering into certain securities and derivative contracts. Through the provision of these services the Firm is exposed to the risk of non-performance by its clients and may be required to share in losses incurred by CCPs. Where possible, the Firm seeks to mitigate its credit risk to its clients through the collection of adequate margin at inception and throughout the life of the transactions and can also cease the provision of clearing services if clients do not adhere to their obligations under the clearing agreement. Refer to Note 28 for a further discussion of clearing services. Clearing services Receivables from customers primarily represent held-for- investment margin loans to brokerage clients in CIB and AWM that are collateralized by assets maintained in the clients' brokerage accounts (e.g., cash on deposit, liquid and readily marketable debt or equity securities), as such no allowance is held against these receivables. To manage its credit risk the Firm establishes margin requirements and monitors the required margin levels on an ongoing basis, and requires clients to deposit additional cash or other collateral, or to reduce positions, when appropriate. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. Receivables from Customers The Firm uses lending-related financial instruments, such as commitments (including revolving credit facilities) and guarantees, to address the financing needs of its clients. The contractual amounts of these financial instruments represent the maximum possible credit risk should the clients draw down on these commitments or when the Firm fulfills its obligations under these guarantees, and the clients subsequently fail to perform according to the terms of these contracts. Most of these commitments and guarantees are refinanced, extended, cancelled, or expire without being drawn upon or a default occurring. As a result, the Firm does not believe that the total contractual amount of these wholesale lending-related commitments is representative of the Firm's expected future credit exposure or funding requirements. Refer to Note 28 for further information on wholesale lending-related commitments. Lending-related commitments JPMorgan Chase & Co./2019 Form 10-K 112 938 $ 1,370 $ Ending balance 1,188 (804) 36,722 Asset Managers accruing loans Net charge- offs/ (recoveries) Credit derivative hedges (g) cash collateral held against derivative receivables $ 149,267 $ 121,283 $ 26,534 $ Criticized nonperforming 1,401 $ 98 $ 12 $ (100) $ 102,292 90,865 11,219 171 37 386 49 $ 28 Criticized performing Investment- grade Wholesale credit exposure - industry exposures The Firm focuses on the management and diversification of its industry exposures, and pays particular attention to industries with actual or potential credit concerns. Exposures deemed criticized align with the U.S. banking regulators' definition of criticized exposures, which consist of the special mention, substandard and doubtful categories. The total criticized component of the portfolio, excluding loans held-for-sale and loans at fair value, was $14.3 billion at December 31, 2019, compared with $12.1 billion at December 31, 2018. The increase was driven by select client downgrades. JPMorgan Chase & Co./2019 Form 10-K 109 Management's discussion and analysis Below are summaries of the Firm's exposures as of December 31, 2019 and 2018. The industry of risk category is generally based on the client or counterparty's primary business activity. Refer to Note 4 for additional information on industry concentrations. Wholesale credit exposure - industries (a) Noninvestment-grade Noncriticized Selected metrics and other As of or for the year ended December 31, 2019 (in millions) Real Estate Individuals and Individual Entities(b) Consumer & Retail 30 days or more past due and Credit exposure(f) Liquid securities (d) The maturity profile of retained loans, lending-related commitments and derivative receivables is based on remaining contractual maturity. Derivative contracts that are in a receivable position at December 31, 2019, may become payable prior to maturity based on their cash flow profile or changes in market conditions. (641) 57,587 161 41 (746) (9) Asset Managers 51,775 45,208 6,550 4 176 13 (4,785) Banks & Finance Cos 50,091 34,599 14,692 795 5 (834) (2,112) 18 99,331 1,050 38,760 39,524 2,062 158 80 112 (235) (11) Technology, Media & Telecommunications 18,264 59,021 20,368 2,923 128 13 26 (658) (17) Industrials 58,250 35,602 (c) The notional amounts are presented on a net basis by underlying reference entity and the ratings profile shown is based on the ratings of the reference entity on which protection has been purchased. Predominantly all of the credit derivatives entered into by the Firm where it has purchased protection used in credit portfolio management activities are executed with investment-grade counterparties. (a) Represents loans held-for-sale, primarily related to syndicated loans and loans transferred from the retained portfolio, and loans at fair value. (b) These derivatives do not qualify for hedge accounting under U.S. GAAP. 88% Receivables from customers and other 33,706 33,706 Total exposure - net of liquid securities and other cash collateral held against derivatives Credit derivatives used in credit portfolio management activities (b)(c) $ 927,383 $ 927,383 $ (4,912) $ (10,031) $ (3,087) $ (18,030) $ (16,276) 11,166 $ $ (18,030) 90% December 31, 2018 (in millions, except ratios) Loans retained Derivative receivables Maturity profile(d) Ratings profile Due after (1,754) Due in 1 year or less 11,166 71 75 (16,009) Total derivative receivables, net of all collateral Lending-related commitments 6,561 77,298 Subtotal 212,289 6,960 314,281 530,638 20,236 33,757 Loans held-for-sale and loans at fair value(a) 26,966 33,757 80 12,536 139,584 404,115 882,511 288,864 660,029 115,251 222,482 404,115 882,511 6,791 1 year through $ 138,458 $ Due after 5 5 years years 196,974 $ 103,730 $ 439,162 54,213 82 74 76 Loans held-for-sale and loans at fair value (a) Receivables from customers and other 15,028 30,063 15,028 30,063 Total exposure - net of liquid securities and other cash collateral held against derivatives 38,891 387,813 865,866 $ 910,957 Credit derivatives used in credit portfolio management activities (b)(c) $ (447) $ (9,318) $ (2,917) $ (12,682) $ (11,213) $ (1,469) $ (12,682) $ 910,957 7,097 99,089 205,619 31,794 288,724 660,247 38,891 387,813 865,866 Total Investment- grade Noninvestment- grade Total Total % of IG $ 339,729 $ 99,433 $ 439,162 77% 54,213 Less: Liquid securities and other cash collateral held against derivatives (15,322) (15,322) Total derivative receivables, net of all collateral Lending-related commitments 11,038 79,400 Subtotal 228,896 9,169 294,855 500,998 18,684 13,558 135,972 Healthcare 46,638 36,231 9,248 JPMorgan Chase & Co./2019 Form 10-K Noninvestment-grade 30 days or more past Selected metrics Liquid securities and other cash collateral As of or for the year ended December 31, 2018 (in millions) 110 Real Estate Consumer & Retail Credit exposure(f) Investment- grade Noncriticized Criticized performing Criticized nonperforming due and accruing loans Individuals and Individual Entities (b) Net charge- offs/ (recoveries) $ 943,392 11,166 - (6) 76,492 72,565 3,548 376 3 4 1 33,706 (4,833) Subtotal $ 898,520 $ 674,813 $ 209,392 $ 12,968 $ 1,347 $ 910 $ 369 $ (18,030) $ (16,009) Loans held-for-sale and loans at fair value Receivables from customers and other Total(e) (959) Credit derivative held against derivative hedges(g) 55 (248) (14) Technology, Media & Telecommunications 72,646 46,334 24,081 2,170 (915) 61 12 Industrials 58,528 38,487 18,594 1,311 136 171 20 8 12 25 43 receivables $ 143,316 $ 117,988 $ 24,174 $ 1,019 $ 97,077 86,581 10,164 174 94,815 60,678 31,901 2,033 135 $ 70 $ (20) $ (2) $ (1) 158 703 203 - 42,807 - 147 (414) (50) State & Municipal Govt(c) 26,697 26,195 502 29 (46) Automotive 39 17,317 6,759 558 5 (194) Chemicals & Plastics 17,276 11,984 5,080 212 10,000 3 1 301 1,074 85 79 6 (405) (145) Oil & Gas 41,570 22,221 10 17,780 577 - 98 (429) (10) Utilities 34,753 22,196 12,246 992 (10) (13) Metals & Mining Insurance 12,202 9,413 2,768 17 4 3 (36) (1,998) (37) Securities Firms All other(d) 7,335 5,969 1,339 27 (48) (3,201) 4,116 3,969 Financial Markets Infrastructure (37) 7 29 15,337 7,020 7,620 658 39 1 (1) (33) (6) Central Govt Transportation 14,843 14,502 341 (9,018) (1,963) 13,917 8,644 4,863 347 63 - 0.60 0.05 435,876 (b) (b) NM NM $ 43 $ 30 (b) $ 65 (b) (10) $ Forecasted balance sheet, as well as modeled prepayment and reinvestment behavior, but do not include assumptions about actions that could be taken by the Firm in response to any such instantaneous rate changes. Mortgage prepayment assumptions are based on the interest rates used in the scenarios compared with underlying contractual rates, the time since origination, and other factors which are updated periodically based on historical experience. The impact on exposures as a result of instantaneous changes in interest rates from baseline rates. • One way the Firm evaluates its structural interest rate risk is through earnings-at-risk. Earnings-at-risk estimates the Firm's interest rate exposure for a given interest rate scenario. It is presented as a sensitivity to a baseline, which includes net interest income and certain interest rate sensitive fees. The baseline uses market interest rates and in the case of deposits, pricing assumptions. The Firm conducts simulations of changes to this baseline for interest rate-sensitive assets and liabilities denominated in U.S. dollars and other currencies ("non-U.S. dollar" currencies). These simulations primarily include retained loans, deposits, deposits with banks, investment securities, long- term debt and any related interest rate hedges, and exclude other positions in risk management VaR and other sensitivity-based measures as described on page 120. Earnings-at-risk scenarios estimate the potential change to a net interest income baseline, over the following 12 months, utilizing multiple assumptions. These scenarios include a parallel shift involving changes to both short-term and long-term rates by an equal amount; a steeper yield curve involving holding short-term rates constant and increasing long-term rates or decreasing short-term rates and holding long-term rates constant; and a flatter yield curve involving increasing short-term rates and holding long-term rates constant or holding short-term rates constant and decreasing long-term rates. These scenarios consider many different factors, including: JPMorgan Chase & Co./2019 Form 10-K 124 The Firm manages interest rate exposure related to its assets and liabilities on a consolidated, Firmwide basis. Business units transfer their interest rate risk to Treasury and CIO through funds transfer pricing, which takes into account the elements of interest rate exposure that can be risk-managed in financial markets. These elements include asset and liability balances and contractual rates of interest, contractual principal payment schedules, expected prepayment experience, interest rate reset dates and maturities, rate indices used for repricing, and any interest rate ceilings or floors for adjustable rate products. All transfer-pricing assumptions are dynamically reviewed. The impact of changes in the maturity of various assets, liabilities or off-balance sheet instruments as interest rates change The pricing sensitivity of deposits, using normalized deposit betas which represent the amount by which deposit rates paid could change upon a given change in market interest rates over the cycle. The deposit rates paid in these scenarios differ from actual deposit rates paid, particularly for retail deposits, due to repricing lags and other factors. NM NM (a) (a) (b) (b) NM NM (b) (b) 11 8 (b) (b) 17 12 9 14 (a) (10) (b) (b) Differences in the amounts by which short-term and long- term market interest rates change (for example, changes in the slope of the yield curve) Differences in timing among the maturity or repricing of assets, liabilities and off-balance sheet instruments Differences in the amounts of assets, liabilities and off- balance sheet instruments that are maturing or repricing at the same time • The CTC Risk Committee establishes the Firm's structural interest rate risk policy and related limits, which are subject to approval by the Board Risk Committee. Treasury and CIO, working in partnership with the LOBS, calculates the Firm's structural interest rate risk profile and reviews it with senior management, including the CTC Risk Committee. In addition, oversight of structural interest rate risk is managed through a dedicated risk function reporting to the CTC. This risk function is responsible for providing independent oversight and governance around assumptions and establishing and monitoring limits for structural interest rate risk. The Firm manages structural interest rate risk generally through its investment securities portfolio and interest rate derivatives. Structural interest rate risk can occur due to a variety of factors, including: Risk Management VaR Market Risk-Related Gains and Losses -125 -100 -75 -50 -25 0 25 25 50 75 100 125 $millions vs. Risk Management VaR (1-day, 95% Confidence level) Year ended December 31, 2019 Daily Market Risk-Related Gains and Losses The following chart compares actual daily market risk-related gains and losses with the Firm's Risk Management VaR for the year ended December 31, 2019. As the chart presents market risk-related gains and losses related to those positions included in the Firm's Risk Management VaR, the results in the table below differ from the results of back-testing disclosed in the Market Risk section of the Firm's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are based on Regulatory VaR applied to the Firm's covered positions. For the year ended December 31, 2019 the Firm observed eight VaR back-testing exceptions and posted market risk-related gains on 141 of the 259 days. JPMorgan Chase & Co./2019 Form 10-K First Quarter (1) Second Quarter 2019 The effect of interest rate exposure on the Firm's reported net income is important as interest rate risk represents one of the Firm's significant market risks. Interest rate risk arises not only from trading activities but also from the Firm's traditional banking activities, which include extension of loans and credit facilities, taking deposits and issuing debt as well as from the investment securities portfolio. Refer to the table on page 120 for a summary by LOB and Corporate, identifying positions included in earnings-at-risk. Earnings-at-risk Profit and loss drawdowns are used to highlight trading losses above certain levels of risk tolerance. A profit and loss drawdown is a decline in revenue from its year-to-date peak level. Profit and loss drawdowns The Firm's stress testing framework is utilized in calculating the Firm's CCAR and other stress test results, which are reported to the Board of Directors. In addition, stress testing results are incorporated into the Firm's Risk Appetite framework, and are reported periodically to the Board Risk Committee. framework and are subject to the standards outlined in the Firm's policies related to model risk management. Significant changes to the framework are reviewed as appropriate. Stress scenarios are governed by an overall stress The Firm generates a number of scenarios that focus on tail events in specific asset classes and geographies, including how the event may impact multiple market factors simultaneously. Scenarios also incorporate specific idiosyncratic risks and stress basis risk between different products. The flexibility in the stress framework allows the Firm to construct new scenarios that can test the outcomes against possible future stress events. Stress testing results are reported on a regular basis to senior management of the Firm, as appropriate. The Firm's stress framework covers Corporate and all LOBS with market risk sensitive positions. The framework is used to calculate multiple magnitudes of potential stress for both market rallies and market sell-offs, assuming significant changes in market factors such as credit spreads, equity prices, interest rates, currency rates and commodity prices, and combines them in multiple ways to capture an array of hypothetical economic and market scenarios. Along with VaR, stress testing is an important tool used to assess risk. While VaR reflects the risk of loss due to adverse changes in markets using recent historical market behavior, stress testing reflects the risk of loss from hypothetical changes in the value of market risk sensitive positions applied simultaneously. Stress testing measures the Firm's vulnerability to losses under a range of stressed but possible economic and market scenarios. The results are used to understand the exposures responsible for those potential losses and are measured against limits. Stress testing Other risk measures Management's discussion and analysis 123 Fourth Quarter 2019 JPMorgan Chase & Co./2019 Form 10-K I 2019 2019 Third Quarter NM (b) NM 15 13 31 17 13 26 12 8 4 13 (33) (a) NM (b) NM (b) (26) (a) NM (b) NM (b) (b) (b) 42 3 29 6 46 Avg. Min Max Avg. Min Max 40 +A $ 7 20 8 34 36 31 $ 50 $ 33 $ 25 LA $ 15 122 (b) 61 (b) 42 29 63 39 26 59 5 10 19 11 1 3 13 12 9 14 (4) (a) (b) (b) (b) (b) NM 38 26 58 5 3 7 3 3 4 (a) (5) (b) (b) NM NM (2) (a) (b) (b) NM 2018 The Firm's definition, of market risk-related gains and losses is consistent with the definition used by the banking regulators under Basel III. Under this definition, market risk-related gains and losses are defined as: gains and losses on the positions included in the Firm's Risk Management VaR excluding select components of revenue such as fees, commissions, certain valuation adjustments, net interest income, and gains and losses arising from intraday trading. VaR back-testing 130 4,818 (63) 5,449 484 5,348 (383) Provision for loan losses 4,885 187 151 151 4,856 155 4,518 183 5,629 369 187 Other (1) (1) $ Asset-specific (b) Impairment methodology $ 13,445 4,115 $ 5,184 4,146 $ $ 4,241 $ 13,123 $ 5,683 3,199 $ $ Ending balance at December 31, (1) (1) 9 11 4,848 412 Write-offs of PCI loans(a) Net charge-offs $ $ 13,445 5,184 $ 4,115 $ $ 4,146 Total Credit card Wholesale excluding credit card Total Credit card Wholesale 2018 Consumer, 2019 Consumer, excluding credit card Beginning balance at January 1, Allowance for loan losses (in millions, except ratios) Year ended December 31, Summary of changes in the allowance for credit losses 4,579 136 $ $ 941,919 (1,493) (158) (493) (842) (1,181) (42) (588) (551) 6,349 313 5,011 1,025 6,810 411 5,436 963 Gross recoveries Gross charge-offs $ 13,604 4,884 $ 4,141 477 $ Formula-based $ 99 923 33 $ $ - 102 $ 1,089 102 $ 1,056 33 $ - $ - $ Retained loans, end of period Total allowance for credit losses Memo: Total allowance for lending-related commitments(c) Formula-based Asset-specific Impairment methodology 1,055 $ 1,022 $ 33 $ 99 1,191 $ 956 33 $ In addition, average CCB VaR increased by $4 million, driven by MSR risk management activities. Average Total VaR increased $2 million for the year-ended December 31, 2019 as compared with the prior year. This was predominantly due to increased exposure in the Fixed Income risk type, increases in the Equities risk type driven by the inclusion of Tradeweb following its IPO in the second quarter of 2019, and increased volatility in the one-year historical look-back period, partially offset by increases in diversification benefit. (b) Diversification benefit represents the difference between the total VaR and each reported level and the sum of its individual components. Diversification benefit reflects the non-additive nature of VaR due to imperfect correlation across LOBS, Corporate, and risk types. The maximum and minimum VaR for each portfolio may have occurred on different trading days than the components and consequently diversification benefit is not meaningful. (a) Average portfolio VaR is less than the sum of the VaR of the components described above, which is due to portfolio diversification. The diversification effect reflects that the risks are not perfectly correlated. 62 (b) $ 28 (b) $ 41 156,319 349,724 20,363 $ 332,038 $ 168,924 $ 444,639 $ 945,601 5,137 $ 14,500 $ $ 4,179 $ 5,184 $ 1,022 $ 1,055 33 $ $ 1,158 $ 1,191 $ 5,399 $ 14,314 $ 3,232 $ 5,683 $ $ The Firm performs daily VaR model back-testing, which compares the daily Risk Management VaR results with the daily gains and losses actually recognized on market-risk related revenue. 1,158 $ 33 $ $ 297 3,818 $ 440 4,744 2,162 11,289 987 4,241 $ 13,123 5,683 $ $ 3,199 $ Total allowance for loan losses - $ 196 $ 847 $ 234 4,007 5,206 2,076 987 PCI 933 $ $ 10,724 1,788 $ Ending balance at December 31, 1 ----1 Other (14) $ 1,035 $ 1,068 - (14) 136 136 Provision for lending-related commitments 33 $ 1,055 $ 33 $ $ 1,022 $ Beginning balance at January 1, Allowance for lending-related commitments $ 13,445 4,115 5,184 $ 1,788 4,146 $ 2019 (b) Total VaR December 31, The Firm's non-U.S. dollar sensitivities are presented in the table below. The change in the Firm's U.S. dollar sensitivities as of December 31, 2019 compared to December 31, 2018 reflected updates to the Firm's baseline for lower short- term and long-term rates as well as the impact of changes in the Firm's balance sheet. The Firm's sensitivity to short- term rates reflected updates to the Firm's baseline for lower rates but changes in the Firm's balance sheet more than offset the impacts of the lower rates. The Firm's sensitivity to long-term rates increased as a result of updates to the Firm's baseline to reflect lower rates in addition to changes in the Firm's balance sheet. The increased sensitivity to long-term rates is more impactful to the downward scenario due to the Firm's sensitivity to mortgage prepayments. (0.9) (1.8) 0.4 (0.9) +100 bps shift in short-term rates -100 bps shift in long-term rates (1.2) (0.2) 0.5 1.2 +100 bps shift in long-term rates -100 bps shift in short-term rates Flatter yield curve: (2.1) (2.0) -100 bps shift in rates Steeper yield curve: 0.9 $ 0.3 (in billions) $ Parallel shift: Flatter yield curve: Year ended December 31, The table below represents the potential impact to net revenue or OCI for market risk sensitive instruments that are not included in VaR or earnings-at-risk. Where appropriate, instruments used for hedging purposes are reported along with the positions being hedged. The sensitivities disclosed in the table below may not be representative of the actual gain or loss that would have been realized at December 31, 2019 and 2018, as the movement in market parameters across maturities may vary and are not intended to imply management's expectation of future changes in these sensitivities. The Firm quantifies the market risk of certain investment and funding activities by assessing the potential impact on net revenue and other comprehensive income ("OCI") due to changes in relevant market variables. Refer to the table Predominant business activities that give rise to market risk on page 120 for additional information on the positions captured in other sensitivity-based measures. Firm. Treasury and CIO may hedge certain of these risks using derivatives. portfolio and non-U.S. dollar-denominated debt issuance. Treasury and CIO, working in partnership with the LOBS, primarily manage these risks on behalf of the liabilities or future results. The Firm has structural non-U.S. dollar FX exposures arising from capital investments, forecasted expense and revenue, the investment securities Other sensitivity-based measures Non-U.S. dollar FX risk is the risk that changes in foreign exchange rates affect the value of the Firm's assets or Non-U.S. dollar foreign exchange risk 125 JPMorgan Chase & Co./2019 Form 10-K The results of the non-U.S. dollar interest rate scenario involving a steeper yield curve with long-term rates rising by 100 basis points and short-term rates staying at current levels were not material to the Firm's earnings-at-risk at December 31, 2019 and 2018. 0.5 0.5 0.5 $ $ 2018 2019 +100 bps shift in short-term rates +100 bps shift in rates Gain/(loss) (in millions) +100 bps shift in rates 2018 305 68 NM 358 253 Allowance for loan losses to retained nonaccrual loans excluding credit card 70 NM 503 162 68 NM 358 140 Net charge-off rates 0.13% 3.10% 0.08% 0.61% 503 (in billions) Parallel shift: NM nonaccrual loans (d) 2019 December 31, The Firm's U.S. dollar sensitivities are presented in the table below. The Firm's earnings-at-risk scenarios are periodically evaluated and enhanced in response to changes in the composition of the Firm's balance sheet, changes in market conditions, improvements in the Firm's simulation and other factors. While a relevant measure of the Firm's interest rate exposure, the earnings at risk analysis does not represent a forecast of the Firm's net interest income (Refer to the 2020 Outlook on page 45 for additional information). 3.10 0.04 0.52 Credit ratios, excluding residential real estate PCI loans Allowance for loan losses to retained loans 0.71 3.36 0.95 1.31 0.67 3.31 0.94 1.23 Allowance for loan losses to retained 70 0.05% Activity Investment management activities 503 329 120 NM 358 292 Allowance for loan losses to retained nonaccrual loans excluding credit card 102 NM 503 187 120 NM 358 179 Net charge-off rates 0.12 3.10 0.08 NM JPMorgan Chase & Co./2019 Form 10-K 102 1.39% 20,363 $ 373,637 374,395 24,034 $ 156,616 145,606 $ 439,162 416,828 $ 969,415 936,829 3 24,037 Retained loans, average PCI loans, end of period Credit ratios Allowance for loan losses to retained loans 0.96% 3.36% 0.95% 1.39% 1.11% 3.31% 0.94% Allowance for loan losses to retained nonaccrual loans(d) Investment activities (a) 126 (a) Excludes equity securities without readily determinable fair values that are measured under the measurement alternative. Refer to Note 2 for additional information. Fair value option elected liabilities - interest rate sensitivity Fair value option elected liabilities – funding spread risk Derivatives funding spread risk Non-USD LTD hedges foreign currency ("FX") exposure Non-USD LTD cross-currency basis Funding activities (218) (192) 10% decline in market value (102) (68) $ $ 10% decline in market value 2018 2019 Sensitivity measure Consists of seed capital and related hedges; and fund co-investments Consists of privately held equity and other investments held at fair value Description Other investments Represents the basis risk on derivatives used to hedge the foreign exchange risk on the non-USD LTD(b) (b) Impact recognized through OCI. Primarily represents the foreign exchange revaluation on the fair value of the derivative hedges (b) Impact of changes in the spread related to fair value option elected liabilities DVA (b) 1 (2) 1 basis point parallel increase in spread increase in spread 30 29 1 basis point parallel (4) (5) 1 basis point parallel increase in spread 17 15 10% depreciation of currency basis tightening of cross currency (13) (17) 1 basis point parallel Interest rate sensitivity on fair value option liabilities resulting from a change in the Firm's own credit spread (b) Impact of changes in the spread related to derivatives FVA 3.10% 0.5 $ 0.53% Originates loans and takes deposits Risk from adverse movements in market factors (e.g., rates and credit spreads) Interest rate risk and prepayment risk Debt securities held in advance of distribution to clients, classified as trading assets debt instruments(a) Corporate Manages the Firm's • liquidity, funding, products such as mutual funds and capital invested alongside third-party investors capital, structural foreign exchange risks . Structural interest rate risk from the Firm's traditional banking activities Structural non-USD foreign exchange risks Derivative positions measured at fair value through noninterest revenue in earnings Marketable equity investments • • Retained loan portfolio Deposits interest rate and • Provides initial capital investments in AWM Retained loan portfolio Deposits Trading assets/liabilities - debt and marketable equity instruments, and derivatives, including hedges of the retained loan portfolio Certain securities purchased, loaned or sold under resale agreements and securities borrowed Fair value option elected liabilities Derivative CVA and Positions included in . Retained loan portfolio Deposits Privately held equity and other investments measured at fair value Derivatives FVA and fair value option elected liabilities DVA CB Originates loans and takes deposits associated hedges • Marketable equity investments . Interest rate risk and prepayment risk •. Marketable equity investments (a) • Deposits with banks Investment securities portfolio and related interest rate hedges Long-term debt and related interest rate hedges (a) The AWM and CB contributions to Firmwide average VaR were not material for the year ended December 31, 2019 and 2018. Initial seed capital investments and related hedges, classified as derivatives The table below shows the results of the Firm's Risk Management VaR measure using a 95% confidence level. VaR can vary significantly as positions change, market volatility fluctuates, and diversification benefits change. Total VaR As of or for the year ended December 31, (in millions) 0.04% Fixed income Foreign exchange Equities Commodities and other Diversification benefit to CIB trading VaR CIB trading VaR Credit portfolio VaR Diversification benefit to CIB VaR CIB VaR CCB VaR Corporate and other LOB VaR Diversification benefit to other VaR Other VaR Diversification benefit to CIB and other VaR VaR and the other components of market risk regulatory capital for the Firm (e.g., VaR-based measure, stressed VaR- based measure and the respective backtesting). Fair value option elected liabilities Refer to JPMorgan Chase's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website, for additional information on Regulatory 121 Capital invested alongside third-party investors, typically in privately distributed collective vehicles managed by AWM (i.e., co-investments) Privately held equity and other investments measured at fair value Foreign exchange exposure related to Firm-issued non- USD long-term debt ("LTD") and related hedges 120 JPMorgan Chase & Co./2019 Form 10-K Value-at-risk JPMorgan Chase utilizes VaR, a statistical risk measure, to estimate the potential loss from adverse market moves in the current market environment. The Firm has a single VaR framework used as a basis for calculating Risk Management VaR and Regulatory VaR. The framework is employed across the Firm using historical simulation based on data for the previous 12 months. The framework's approach assumes that historical changes in market values are representative of the distribution of potential outcomes in the immediate future. The Firm believes the use of Risk Management VaR provides a daily measure of risk that is closely aligned to risk management decisions made by the LOBS and Corporate and, along with other market risk measures, provides the appropriate information needed to respond to risk events. The Firm's Risk Management VaR is calculated assuming a one-day holding period and an expected tail-loss methodology which approximates a 95% confidence level. Risk Management VaR provides a consistent framework to measure risk profiles and levels of diversification across product types and is used for aggregating risks and monitoring limits across businesses. VaR results are reported to senior management, the Board of Directors and regulators. Under the Firm's Risk Management VaR methodology, assuming current changes in market values are consistent with the historical changes used in the simulation, the Firm would expect to incur VaR “back-testing exceptions," defined as losses greater than that predicted by VaR estimates, an average of five times every 100 trading days. The number of VaR back-testing exceptions observed can differ from the statistically expected number of back-testing exceptions if the current level of market volatility is materially different from the level of market volatility during the 12 months of historical data used in the VaR calculation. Underlying the overall VaR model framework are individual VaR models that simulate historical market returns for individual risk factors and/or product types. To capture material market risks as part of the Firm's risk management framework, comprehensive VaR model calculations are performed daily for businesses whose activities give rise to market risk. These VaR models are granular and incorporate numerous risk factors and inputs to simulate daily changes in market values over the historical period; inputs are selected based on the risk profile of each portfolio, as sensitivities and historical time series used to generate daily market values may be different across product types or risk management systems. The VaR model results across all portfolios are aggregated at the Firm level. As VaR is based on historical data, it is an imperfect measure of market risk exposure and potential future losses. In addition, based on their reliance on available historical data, limited time horizons, and other factors, VaR measures are inherently limited in their ability to measure certain risks and to predict losses, particularly those associated with market illiquidity and sudden or severe shifts in market conditions. For certain products, specific risk parameters are not captured in Var due to the lack of inherent liquidity and availability of appropriate historical data. The Firm uses proxies to estimate the VaR for these and other products when daily time series are not available. It is likely that using an actual price-based time series for these products, if available, would affect the VaR results presented. The Firm therefore considers other nonstatistical measures such as stress testing, in addition to VaR, to capture and manage its market risk positions. The daily market data used in VaR models may be different than the independent third-party data collected for VCG price testing in its monthly valuation process. For example, in cases where market prices are not observable, or where proxies are used in VaR historical time series, the data sources may differ. Refer to Valuation process in Note 2 for further information on the Firm's valuation process. As VaR model calculations require daily data and a consistent source for valuation, it may not be practical to use the data collected in the VCG monthly valuation process for VaR model calculations. The Firm's VaR model calculations are periodically evaluated and enhanced in response to changes in the composition of the Firm's portfolios, changes in market conditions, improvements in the Firm's modeling techniques and measurements, and other factors. Such changes may affect historical comparisons of VaR results. Refer to Estimations and Model Risk Management on page 135 for information regarding model reviews and approvals. The Firm calculates separately a daily aggregated VaR in accordance with regulatory rules ("Regulatory VaR"), which is used to derive the Firm's regulatory VaR-based capital requirements under Basel III. This Regulatory VaR model framework currently assumes a ten business-day holding period and an expected tail loss methodology which approximates a 99% confidence level. Regulatory VaR is applied to "covered" positions as defined by Basel III, which may be different than the positions included in the Firm's Risk Management VaR. For example, credit derivative hedges of accrual loans are included in the Firm's Risk Management VaR, while Regulatory VaR excludes these credit derivative hedges. In addition, in contrast to the Firm's Risk Management VaR, Regulatory VaR currently excludes the diversification benefit for certain Var models. JPMorgan Chase & Co./2019 Form 10-K Management's discussion and analysis related hedges, classified as derivatives CIB trading VaR by risk type classified as trading assets • • • Establishing a market risk policy framework Independently measuring, monitoring and controlling LOB, Corporate, and Firmwide market risk Defining, approving and monitoring of limits Performing stress testing and qualitative risk assessments Risk measurement Measures used to capture market risk There is no single measure to capture market risk and therefore Market Risk Management uses various metrics, both statistical and nonstatistical, to assess risk including: • • Value-at-risk (VaR) • Stress testing Profit and loss drawdowns Earnings-at-risk Other sensitivity-based measures Risk monitoring and control Market risk exposure is managed primarily through a series of limits set in the context of the market environment and business strategy. In setting limits, Market Risk Management takes into consideration factors such as market volatility, product liquidity, accommodation of client business, and management experience. Market Risk Management maintains different levels of limits. Firm level limits include VaR and stress limits. Similarly, LOB and Corporate limits include VaR and stress limits and may be supplemented by certain nonstatistical risk measures such as profit and loss drawdowns. Limits may also be set within the LOBS and Corporate, as well as at the legal entity level. Market Risk Management sets limits and regularly reviews and updates them as appropriate. Senior management is responsible for reviewing and approving certain of these risk limits on an ongoing basis. Limits that have not been reviewed within specified time periods by Market Risk Management are escalated to senior management. The LOBS and Corporate are responsible for adhering to established limits against which exposures are monitored and reported. Market Risk Management monitors market risks throughout the Firm and defines market risk policies and procedures. Market Risk Management seeks to manage risk, facilitate efficient risk/return decisions, reduce volatility in operating performance and provide transparency into the Firm's market risk profile for senior management, the Board of Directors and regulators. Market Risk Management is responsible for the following functions: Limit breaches are required to be reported in a timely manner to limit approvers, which include Market Risk Management and senior management. In the event of a breach, Market Risk Management consults with appropriate members of the Firm to determine the suitable course of action required to return the applicable positions to compliance, which may include a reduction in risk in order to remedy the breach or granting a temporary increase in limits to accommodate an expected increase in client activity and/or market volatility. Certain Firm, Corporate or LOB-level limit breaches are escalated as appropriate. Market Risk Management MARKET RISK MANAGEMENT debt instruments, and Note: In the table above, the financial measures which exclude the impact of PCI loans are non-GAAP financial measures. (a) Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool. (b) Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. The asset-specific credit card allowance for loan losses modified in a TDR is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (c) The allowance for lending-related commitments is reported in accounts payable and other liabilities on the Consolidated balance sheets. (d) The Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. JPMorgan Chase & Co./2019 Form 10-K 117 Management's discussion and analysis INVESTMENT PORTFOLIO RISK MANAGEMENT Investment portfolio risk is the risk associated with the loss of principal or a reduction in expected returns on investments arising from the investment securities portfolio or from principal investments. The investment securities portfolio is predominantly held by Treasury and CIO in connection with the Firm's balance sheet or asset-liability management objectives. Principal investments are predominantly privately-held financial instruments and are managed in the LOBS and Corporate. Investments are typically intended to be held over extended periods and, accordingly, the Firm has no expectation for short-term realized gains with respect to these investments. Investment securities risk Governance and oversight Investment securities risks are governed by the Firm's Risk Appetite framework, and reviewed at the CTC Risk Committee with regular updates to the Board Risk Committee. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investment securities in accordance with relevant policies. Approved levels for investment securities are established for each risk category, including capital and credit risks. Principal investment risk Principal investments are typically private non-traded financial instruments representing ownership or other forms of junior capital. Principal investments span multiple asset classes and are made either in stand-alone investing businesses or as part of a broader business platform. In general, new principal investments include tax-oriented investments, as well as investments made to enhance or accelerate LOB and Corporate strategic business initiatives. The Firm's principal investments are managed by the LOBS and Corporate and are reflected within their respective financial results. As of December 31, 2019 and 2018, the aggregate carrying values of the principal investment portfolios were $24.2 billion and $22.2 billion, respectively, which included tax-oriented investments (e.g., affordable housing and alternative energy investments) of $18.2 billion and $16.6 billion, respectively, and private equity, various debt and equity instruments, and real assets of $6.0 billion and $5.6 billion, respectively. Governance and oversight The Firm's approach to managing principal risk is consistent with the Firm's risk governance structure. A Firmwide risk policy framework exists for all principal investing activities and includes approval by executives who are independent from the investing businesses, as appropriate. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investments in accordance with relevant policies. As part of the risk governance structure, approved levels for investments are established and monitored for each relevant business or segment in order to manage the overall size of the portfolios. The Firm also conducts stress testing on these portfolios using specific scenarios that estimate losses based on significant market moves and/or other risk events. 118 JPMorgan Chase & Co./2019 Form 10-K Market risk is the risk associated with the effect of changes in market factors, such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. JPMorgan Chase & Co./2019 Form 10-K Investment securities risk includes the exposure associated with a default in the payment of principal and interest. This risk is mitigated given that the investment securities portfolio held by Treasury and CIO is predominantly invested in high-quality securities. At December 31, 2019, the Treasury and CIO investment securities portfolio was $396.4 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and where not available, based primarily upon internal risk ratings. Refer to Corporate segment results on pages 77-78 and Note 10 for further information on the investment securities portfolio and internal risk ratings. Refer to Market Risk Management on pages 119-126 for further information on the market risk inherent in the portfolio. Refer to Liquidity Risk Management on pages 93-98 for further information on related liquidity risk. Management's discussion and analysis Basis and correlation risk from changes in the way asset values move relative to one another • . Interest rate risk and prepayment risk • • Positions included in Risk Management VaR • • • Mortgage commitments, classified as derivatives Warehouse loans, classified as trading assets - debt instruments Hedges of mortgage commitments, warehouse loans and MSRs, classified as derivatives 119 Interest-only securities, Risk of loss from adverse movements in market prices and implied volatilities across interest rate, foreign exchange, credit, commodity and equity instruments • MSRS CIB Makes markets and services clients across fixed income, foreign exchange, equities and commodities Originates loans and takes deposits The following table summarizes the predominant business activities and related market risks, as well as positions which give rise to market risk and certain measures used to capture those risks, for each LOB and Corporate. LOBs and Corporate CCB activities Services mortgage loans Originates loans and takes deposits Related market risks Predominant business Risk from changes in the probability of newly originated mortgage commitments closing Interest rate risk and prepayment risk Deposits • • Retained loan portfolio • In addition to the predominant business activities, each LOB and Corporate may engage in principal investing activities. To the extent principal investments are deemed market risk sensitive, they are reflected in relevant risk measures (i.e., VaR or Other sensitivity-based measures) and captured in the table below. Refer to Investment Portfolio Risk Management on page 118 for additional discussion on principal investments. earnings-at-risk • Positions included in other sensitivity-based measures 11.7 13.0 India 4.6 3.6 3.1 11.3 11.8 4.4 3.8 4.8 5.8 2.4 Brazil Netherlands 9.0 14.3 6.9 6.5 0.9 7.2 18.1 17.9 Canada 12.0 4.8 1.1 13.2 Luxembourg 12.1 0.8 12.9 11.0 Australia 0.1 7.3 2.6 4.3 Saudi Arabia 4.7 0.5 5.2 5.3 Hong Kong SAR 2.6 1.7 0.8 5.1 5.4 Mexico 3.9 10.7 0.8 5.1 5.8 3.2 Spain 1.6 0.9 6.8 6.8 Italy 2.4 4.2 Singapore 0.2 6.4 South Korea 4.5 1.8 0.1 6.4 7.6 6.8 France Risk reporting 18.3 Lending exposures are measured at the total committed amount (funded and unfunded), net of the allowance for credit losses and eligible cash and marketable securities collateral received Deposits are measured as the cash balances placed with central and commercial banks Securities financing exposures are measured at their receivable balance, net of eligible collateral received Debt and equity securities are measured at the fair value of all positions, including both long and short positions Counterparty exposure on derivative receivables is measured at the derivative's fair value, net of the fair value of the eligible collateral received Credit derivatives protection purchased and sold is reported based on the underlying reference entity and is measured at the notional amount of protection purchased or sold, net of the fair value of the recognized derivative receivable or payable. Credit derivatives protection purchased and sold in the Firm's market- making activities is measured on a net basis, as such activities often result in selling and purchasing protection related to the same underlying reference entity; this reflects the manner in which the Firm manages these exposures Some activities may create contingent or indirect exposure related to a country (for example, providing clearing services or secondary exposure to collateral on securities financing receivables). These exposures are managed in the normal course of business through the Firm's credit, market, and operational risk governance, rather than through Country Risk Management. The Firm's internal country risk reporting differs from the reporting provided under the FFIEC bank regulatory requirements. Refer to Cross-border outstandings on page 306 of the 2019 Form 10-K for further information on the FFIEC's reporting methodology. JPMorgan Chase & Co./2019 Form 10-K 127 Management's discussion and analysis Stress testing Stress testing is an important component of the Firm's country risk management framework, which aims to estimate and limit losses arising from a country crisis by measuring the impact of adverse asset price movements to a country based on market shocks combined with counterparty specific assumptions. Country Risk Management periodically designs and runs tailored stress scenarios to test vulnerabilities to individual countries or sets of countries in response to specific or potential market events, sector performance concerns, sovereign actions and geopolitical risks. These tailored stress results are used to inform potential risk reduction across the Firm, as necessary. Country exposure and stress are measured and reported regularly, and used by Country Risk Management to identify trends, and monitor high usages and breaches against limits. For country risk management purposes, the Firm may report exposure to jurisdictions that are not fully autonomous, including Special Administrative Regions ("SAR") and dependent territories, separately from the independent sovereign states with which they are associated. The following table presents the Firm's top 20 exposures by country (excluding the U.S.) as of December 31, 2019, and their comparative exposures as of December 31, 2018. The selection of countries represents the Firm's largest total exposures by country, based on the Firm's internal country risk management approach, and does not represent the Firm's view of any actual or potentially adverse credit conditions. • Country exposures may fluctuate from period to period due to client activity and market flows. The increase in exposure in Japan is largely due to increased cash balances placed with the central bank of Japan, driven by client activity. • • 4.7 COUNTRY RISK MANAGEMENT The Firm, through its LOBS and Corporate, may be exposed to country risk resulting from financial, economic, political or other significant developments which adversely affect the value of the Firm's exposures related to a particular country or set of countries. The Country Risk Management group actively monitors the various portfolios which may be impacted by these developments and measures the extent to which the Firm's exposures are diversified given the Firm's strategy and risk tolerance relative to a country. Organization and management Country Risk Management is an independent risk management function that assesses, manages and monitors country risk originated across the Firm. The Firm's country risk management function includes the following activities: • • • Establishing policies, procedures and standards consistent with a comprehensive country risk framework Assigning sovereign ratings, assessing country risks and establishing risk tolerance relative to a country Measuring and monitoring country risk exposure and stress across the Firm Managing and approving country limits and reporting trends and limit breaches to senior management Developing surveillance tools, such as signaling models and ratings indicators, for early identification of potential country risk concerns Providing country risk scenario analysis Sources and measurement The Firm is exposed to country risk through its lending and deposits, investing, and market-making activities, whether cross-border or locally funded. Country exposure includes activity with both government and private-sector entities in a country. Under the Firm's internal country risk management approach, attribution of exposure to a specific country is based on the country where the largest proportion of the assets of the counterparty, issuer, obligor or guarantor are located or where the largest proportion of its revenue is derived, which may be different than the domicile (i.e. legal residence) or country of incorporation of the counterparty, issuer, obligor or guarantor. Country exposures are generally measured by considering the Firm's risk to an immediate default of the counterparty, issuer, obligor or guarantor, with zero recovery. Assumptions are sometimes required in determining the measurement and allocation of country exposure, particularly in the case of certain non-linear or index exposures. The use of different measurement approaches or assumptions could affect the amount of reported country exposure. Under the Firm's internal country risk measurement framework: • Top 20 country exposures (excluding the U.S.) (a) December 31, (in billions) 2019 31.0 9.9 1.5 42.4 40.7 China 11.3 6.5 1.4 19.2 19.3 Switzerland 10.9 0.8 6.6 United Kingdom 29.1 43.8 0.3 2018(e) Lending and deposits (b) Trading and investing (c) Other(d) Total exposure Total exposure 12.8 Germany 45.8 $ 5.4 $ 0.4 $ 51.6 $ 62.1 Japan 35.5 8.0 $ 5.5 0.8 1.8 Management's discussion and analysis LEGAL RISK MANAGEMENT Legal risk, a subcategory of operational risk, is the risk of loss primarily caused by the actual or alleged failure to meet legal obligations that arise from the rule of law in jurisdictions in which the Firm operates, agreements with clients and customers, and products and services offered by the Firm. • Overview The global Legal function (“Legal") provides legal services and advice to the Firm. Legal is responsible for managing the Firm's exposure to legal risk by: 133 managing actual and potential litigation and enforcement matters, including internal reviews and investigations related to such matters advising on offering and marketing documents and new business initiatives managing dispute resolution interpreting existing laws, rules and regulations, and advising on changes thereto advising on advocacy in connection with contemplated and proposed laws, rules and regulations, and • providing legal advice to the LOBS and Corporate, in alignment with the lines of defense described under Firmwide Risk Management on pages 79-83. advising on products and services, including contract negotiation and documentation JPMorgan Chase & Co./2019 Form 10-K Conduct risk management encompasses various aspects of people management practices throughout the employee life cycle, including recruiting, onboarding, training and development, performance management, promotion and compensation processes. Each LOB, Treasury and CIO, and designated corporate functions completes an assessment of conduct risk periodically, reviews metrics and issues which may involve conduct risk, and provides business conduct training as appropriate. Each committee of the Board oversees conduct risks within its scope of responsibilities, and the CRSC may escalate to such committees as appropriate. CCOR Management implements policies and standards designed to govern, identify, measure, monitor and test, manage, and report compliance risk. Governance and oversight Compliance is led by the Firm's Global CCO and FRE for Operational Risk. The Firm maintains oversight and coordination of its compliance risk through the implementation of the CCOR Risk Management Framework. The Firm's CCO also provides regular updates to the Audit Committee and the Board Risk Committee. In addition, certain Special Purpose Committees of the Board have previously been established to oversee the Firm's compliance with regulatory Consent Orders. Code of Conduct The Firm has a Code of Conduct (the "Code") that sets forth the Firm's expectation that employees will conduct themselves with integrity at all times and provides the principles that govern employee conduct with clients, customers, shareholders and one another, as well as with the markets and communities in which the Firm does business. The Code requires employees to promptly report any known or suspected violation of the Code, any internal Firm policy, or any law or regulation applicable to the Firm's business. It also requires employees to report any illegal conduct, or conduct that violates the underlying principles of the Code, by any of the Firm's employees, clients, customers, suppliers, contract workers, business partners, or agents. All newly hired employees are assigned Code training and current employees are periodically assigned Code training on an ongoing basis. Employees are required to affirm their compliance with the Code periodically. Employees can report any potential or actual violations of the Code through the Code Reporting Hotline by phone or the internet. The Hotline is anonymous, except in certain non-U.S. jurisdictions where laws prohibit anonymous reporting, and is available at all times globally, with translation services. It is administered by an outside service provider. The Code prohibits retaliation against anyone who raises an issue or concern in good faith. Periodically, the Audit Committee receives reports on the Code of Conduct program. 132 JPMorgan Chase & Co./2019 Form 10-K CONDUCT RISK MANAGEMENT Conduct risk, a subcategory of operational risk, is the risk that any action or inaction by an employee or employees could lead to unfair client or customer outcomes, impact the integrity of the markets in which the Firm operates, or compromise the Firm's reputation. Overview Each LOB and Corporate is accountable for identifying and managing its conduct risk to provide appropriate engagement, ownership and sustainability of a culture consistent with the Firm's How We Do Business Principles (the "Principles"). The Principles serve as a guide for how employees are expected to conduct themselves. With the Principles serving as a guide, the Firm's Code sets out the Firm's expectations for each employee and provides information and resources to help employees conduct business ethically and in compliance with the laws everywhere the Firm operates. Refer to Compliance Risk Management on page 132 for further discussion of the Code. Governance and oversight The Conduct Risk Program is governed by the CCOR Management policy, which establishes the framework for governance, identification, measurement, monitoring and testing, management and reporting conduct risk in the Firm. The Conduct Risk Steering Committee (CRSC) provides oversight of the Firm's conduct initiatives to develop a more holistic view of conduct risks and to connect key programs across the Firm in order to identify opportunities and emerging areas of focus. Legal selects, engages and manages outside counsel for the Firm on all matters in which outside counsel is engaged. In addition, Legal advises the Firm's Conflicts Office which reviews the Firm's wholesale transactions that may have the potential to create conflicts of interest for the Firm. Other functions provide oversight of significant regulatory obligations that are specific to their respective areas of responsibility. Governance and oversight Legal serves on and advises various committees (including new business initiative and reputation risk committees) and advises the Firm's LOBS and Corporate on potential reputation risk issues. 136 • A combined 5% decline in housing prices and a 100 basis point increase in unemployment rates from expectations could imply: ° ° an increase to modeled credit loss estimates of approximately $250 million for PCI loans. To illustrate the potential magnitude of certain alternate judgments, the Firm estimates that changes in the following inputs would have the following effects on the Firm's modeled credit loss estimates as of December 31, 2019, without consideration of any offsetting or correlated effects of other inputs in the Firm's allowance for loan losses: an increase to modeled annual credit loss estimates of approximately $50 million for residential real estate loans, excluding PCI loans. An increase in probability of default ("PD") factors consistent with a one-notch downgrade in the Firm's internal risk ratings for its entire wholesale loan portfolio could imply an increase in the Firm's modeled credit loss estimates of approximately $1.6 billion. A 100 basis point increase in estimated loss given default ("LGD") for the Firm's entire wholesale loan portfolio could imply an increase in the Firm's modeled credit loss estimates of approximately $200 million. The purpose of these sensitivity analyses is to provide an indication of the isolated impacts of hypothetical alternative assumptions on modeled loss estimates. The changes in the inputs presented above are not intended to imply management's expectation of future deterioration of those risk factors. In addition, these analyses are not intended to estimate changes in the overall allowance for loan losses, which would also be influenced by the judgment management applies to the modeled loss estimates to reflect the uncertainty and imprecision of these modeled loss estimates based on then-current circumstances and conditions. It is difficult to estimate how potential changes in specific factors might affect the overall allowance for credit losses because management considers a variety of factors and inputs in estimating the allowance for credit losses. Changes in these factors and inputs may not occur at the same rate and may not be consistent across all geographies or product types, and changes in factors may be directionally inconsistent, such that improvement in one factor may offset deterioration in other factors. In addition, it is difficult to predict how changes in specific economic conditions or assumptions could affect borrower behavior or other factors considered by management in estimating the allowance for credit losses. Given the process the Firm follows and the judgments made in evaluating the risk factors related to its loss estimates, management believes that its current estimate of the allowance for credit losses is appropriate. Fair value JPMorgan Chase carries a portion of its assets and liabilities at fair value. The majority of such assets and liabilities are measured at fair value on a recurring basis, including, derivatives and structured note products. Certain assets and liabilities are measured at fair value on a nonrecurring basis, including certain mortgage, home equity and other JPMorgan Chase & Co./2019 Form 10-K Malaysia For credit card loans, a 100 basis point increase in unemployment rates from expectations could imply an increase to modeled annual credit loss estimates of approximately $850 million. The Firm's allowance for credit losses is sensitive to numerous factors, which may differ depending on the portfolio. Changes in economic conditions or in the Firm's assumptions and estimates could affect its estimate of probable credit losses inherent in the portfolio at the balance sheet date. The Firm uses its best judgment to assess these economic conditions and loss data in estimating the allowance for credit losses and these estimates are subject to periodic refinement based on changes to underlying external or Firm-specific historical data. Refer to Note 13 for further discussion. Allowance for credit losses sensitivity The allowance for credit losses includes a formula-based component, an asset-specific component, and a component related to PCI loans. The determination of each of these components involves significant judgment on a number of matters. Refer to Allowance for credit losses on pages 116- 117 and Note 13 for further information on these components, areas of judgment and methodologies used in establishing the Firm's allowance for credit losses. 134 JPMorgan Chase & Co./2019 Form 10-K ESTIMATIONS AND MODEL RISK MANAGEMENT Estimations and Model risk, a subcategory of operational risk, is the potential for adverse consequences from decisions based on incorrect or misused estimation outputs. The Firm uses models and other analytical and judgment- based estimations across various businesses and functions. The estimation methods are of varying levels of sophistication and are used for many purposes, such as the valuation of positions and measurement of risk, assessing regulatory capital requirements, conducting stress testing, and making business decisions. A dedicated independent function, Model Risk Governance and Review ("MRGR"), defines and governs the Firm's policies relating to the management of model risk and risks associated with certain analytical and judgment-based estimations, such as those used in risk management, budget forecasting and capital planning and analysis. The governance of analytical and judgment-based estimations within MRGR's scope follows a consistent approach to the approach used for models, which is described in detail below. Model risks are owned by the users of the models within the Firm based on the specific purposes of such models. Users and developers of models are responsible for developing, implementing and testing their models, as well as referring models to the Model Risk function for review and approval. Once models have been approved, model users and developers are responsible for maintaining a robust operating environment, and must monitor and evaluate the performance of the models on an ongoing basis. Model users and developers may seek to enhance models in response to changes in the portfolios and in product and market developments, as well as to capture improvements in available modeling techniques and systems capabilities. Models are tiered based on an internal standard according to their complexity, the exposure associated with the model and the Firm's reliance on the model. This tiering is subject to the approval of the Model Risk function. In its review of a model, the Model Risk function considers whether the model is suitable for the specific purposes for which it will be used. When reviewing a model, the Model Risk function analyzes and challenges the model methodology and the reasonableness of model assumptions, and may perform or require additional testing, including back-testing of model outcomes. Model reviews are approved by the appropriate level of management within the Model Risk function based on the relevant model tier. Refer to Critical Accounting Estimates Used by the Firm on pages 136-138 and Note 2 for a summary of model-based valuations and other valuation techniques. JPMorgan Chase & Co./2019 Form 10-K 135 Management's discussion and analysis CRITICAL ACCOUNTING ESTIMATES USED BY THE FIRM JPMorgan Chase's accounting policies and use of estimates are integral to understanding its reported results. The Firm's most complex accounting estimates require management's judgment to ascertain the appropriate carrying value of assets and liabilities. The Firm has established policies and control procedures intended to ensure that estimation methods, including any judgments made as part of such methods, are well-controlled, independently reviewed and applied consistently from period to period. The methods used and judgments made reflect, among other factors, the nature of the assets or liabilities and the related business and risk management strategies, which may vary across the Firm's businesses and portfolios. In addition, the policies and procedures are intended to ensure that the process for changing methodologies occurs in an appropriate manner. The Firm believes its estimates for determining the carrying value of its assets and liabilities are appropriate. The following is a brief description of the Firm's critical accounting estimates involving significant judgments. Allowance for credit losses The Firm's allowance for credit losses covers the retained consumer and wholesale loan portfolios, as well as the Firm's wholesale and certain consumer lending-related commitments. The allowance for loan losses is intended to adjust the carrying value of the Firm's loans to reflect probable credit losses inherent in the loan portfolio as of the balance sheet date. Similarly, the allowance for lending- related commitments is established to cover probable credit losses inherent in the lending-related commitments portfolio as of the balance sheet date. The Firm's General Counsel reports to the CEO and is a member of the Operating Committee, the Firmwide Risk Committee and the Firmwide Control Committee. The Firm's General Counsel and other members of Legal report on significant legal matters to the Firm's Board of Directors and periodically to the Audit Committee. These compliance risks relate to a wide variety of legal and regulatory obligations, depending on the LOB and the jurisdiction, and include risks related to financial products and services, relationships and interactions with clients and customers, and employee activities. For example, compliance risks include those associated with anti-money laundering compliance, trading activities, market conduct, and complying with the rules and regulations related to the offering of products and services across jurisdictional borders. Compliance risk is also inherent in the Firm's fiduciary activities, including the failure to exercise the applicable standard of care (such as the duties of loyalty or care), to act in the best interest of clients and customers or to treat clients and customers fairly. Under the Firm's Estimations and Model Risk Management Policy, the Model Risk function reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances exceptions may be granted to the Firm's policy to allow a model to be used prior to review or approval. The Model Risk function may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. Overview The Firm utilizes a structured risk and control self- assessment process that is executed by the LOBS and Corporate. As part of this process, the LOBS and Corporate evaluate the effectiveness of their control environment to assess where controls have failed, and to determine where remediation efforts may be required. CCOR Management JPMorgan Chase & Co./2019 Form 10-K provides oversight of these activities and may also perform independent assessments of significant operational risk events and areas of concentrated or emerging risk. Operational Risk Measurement CCOR Management performs independent risk assessments of the Firm's operational risks, which includes assessing the effectiveness of the control environment and reporting the results to senior management. In addition, operational risk measurement includes operational risk-based capital and operational risk loss projections under both baseline and stressed conditions. The Firm's CCOR Management policy establishes the CCOR Management Framework for the Firm. The CCOR Management Framework is articulated in the Risk Governance and Oversight Policy which is reviewed and approved by the Board Risk Committee periodically. Operational Risk identification The primary component of the operational risk capital estimate is the Loss Distribution Approach ("LDA") statistical model, which simulates the frequency and severity of future operational risk loss projections based on historical data. The LDA model is used to estimate an aggregate operational risk loss over a one-year time horizon, at a 99.9% confidence level. The LDA model incorporates actual internal operational risk losses in the quarter following the period in which those losses were realized, and the calculation generally continues to reflect such losses even after the issues or business activities giving rise to the losses have been remediated or reduced. As required under the Basel III capital framework, the Firm's operational risk-based capital methodology, which uses the Advanced Measurement Approach ("AMA"), incorporates internal and external losses as well as management's view of tail risk captured through operational risk scenario analysis, and evaluation of key business environment and internal control metrics. The Firm does not reflect the impact of insurance in its AMA estimate of operational risk capital. Refer to Capital Risk Management section, on pages 85-92 for information related to operational risk RWA, and CCAR. Operational Risk Monitoring and testing The results of risk assessments performed by CCOR Management are leveraged as one of the key criteria in the independent monitoring and testing of the LOBS and Corporate's compliance with laws and regulation. Through monitoring and testing, CCOR Management independently identifies areas of operational risk and tests the effectiveness of controls within the LOBS and Corporate. 129 Management's discussion and analysis Management of Operational Risk The operational risk areas or issues identified through monitoring and testing are escalated to the LOBS and Corporate to be remediated through action plans, as needed, to mitigate operational risk. CCOR Management may advise the LOBS and Corporate in the development and implementation of action plans. The Firm considers the impact of stressed economic conditions on operational risk losses and develops a forward looking view of material operational risk events that may occur in a stressed environment. The Firm's operational risk stress testing framework is utilized in calculating results for the Firm's CCAR and other stress testing processes. The Firm's Global Chief Compliance Officer ("CCO") and FRE for Operational Risk is responsible for defining the CCOR Management Framework and establishing minimum standards for its execution. Operational Risk Officers ("OROS") report to both the LOB CROS and to the FRE for Operational Risk, and are independent of the respective businesses or functions they oversee. LOBS and Corporate control committees are responsible for reviewing data that indicates the quality and stability of processes, addressing key operational risk issues, focusing on processes with control concerns, and overseeing control remediation. The LOBS and Corporate hold ownership, responsibility and accountability for the management of operational risk. The Control Management Organization, which consists of control managers within each LOB and Corporate, is responsible for the day-to-day execution of the CCOR Framework and the evaluation of the effectiveness of their control environments to determine where targeted remediation efforts may be required. 0.8 Each LOB and Corporate hold primary ownership of and accountability for managing compliance risk. The Firm's Compliance Organization ("Compliance"), which is independent of the LOBS, provides independent review, monitoring and oversight of business operations with a focus on compliance with the legal and regulatory obligations applicable to the delivery of the Firm's products and services to clients and customers. 0.8 3.4 4.3 I (a) Top 20 country exposures reflect approximately 88% and 87% of total Firmwide non-U.S. exposure, where exposure is attributed to a specific country, at December 31, 2019 and 2018, respectively. (b) Lending and deposits includes loans and accrued interest receivable (net of eligible collateral and the allowance for loan losses), deposits with banks (including central banks), acceptances, other monetary assets, issued letters of credit net of participations, and unused commitments to extend credit. Excludes intra-day and operating exposures, such as those from settlement and clearing activities. (c) Includes market-making inventory, AFS securities, and counterparty exposure on derivative and securities financings net of eligible collateral and hedging. Includes exposure from single reference entity ("single-name"), index and other multiple reference entity transactions for which one or more of the underlying reference entities is in a country listed in the above table. (d) Predominantly includes physical commodity inventory. (e) The country rankings presented in the table as of December 31, 2018, are based on the country rankings of the corresponding exposures at December 31, 2019, not actual rankings of such exposures at December 31, 2018. 128 JPMorgan Chase & Co./2019 Form 10-K OPERATIONAL RISK MANAGEMENT Operational risk is the risk associated with an adverse outcome resulting from inadequate or failed internal processes or systems; human factors; or external events impacting the Firm's processes or systems; it includes compliance, conduct, legal, and estimations and model risk. Operational risk is inherent in the Firm's activities and can manifest itself in various ways, including fraudulent acts, business interruptions, cybersecurity attacks, inappropriate employee behavior, failure to comply with applicable laws and regulations or failure of vendors to perform in accordance with their agreements. Operational Risk Management attempts to manage operational risk at appropriate levels in light of the Firm's financial position, the characteristics of its businesses, and the markets and regulatory environments in which it operates. Operational Risk Management Framework The Firm's Compliance, Conduct, and Operational Risk ("CCOR") Management Framework is designed to enable the Firm to govern, identify, measure, monitor and test, manage and report on the Firm's operational risk. Operational Risk Reporting Escalation of risks is a fundamental expectation for employees at the Firm. Risks identified by CCOR Management are escalated to the appropriate LOB and Corporate Control Committees, as needed. CCOR Management has established standards to ensure that consistent operational risk reporting and operational risk reports are produced on a Firmwide basis as well as by LOBS and Corporate. Reporting includes the evaluation of key risk indicators and key performance indicators against established thresholds as well as the assessment of different types of operational risk against stated risk appetite. The standards reinforce escalation protocols to senior management and to the Board of Directors. Subcategories and examples of operational risks Operational risk can manifest itself in various ways. Operational risk subcategories such as Compliance risk, Conduct risk, Legal risk, and Estimations and Model risk as well as other operational risks, can lead to losses which are captured through the Firm's operational risk measurement processes. Refer to pages 132, 133, and 134, respectively for more information on Compliance, Conduct, Legal, and Estimations and Model risk. Details on other select examples of operational risks are provided below. Operational Risk Governance Cybersecurity risk is an important, continuous and evolving focus for the Firm. The Firm devotes significant resources to protecting and continuing to improve the security of its computer systems, software, networks and other technology assets. The Firm's security efforts are designed to protect against, among other things, cybersecurity attacks by unauthorized parties attempting to obtain access to confidential information, destroy data, disrupt or degrade service, sabotage systems or cause other damage. The Firm continues to make significant investments in enhancing its cyberdefense capabilities and to strengthen its partnerships with the appropriate government and law enforcement agencies and other businesses in order to understand the full spectrum of cybersecurity risks in the operating environment, enhance defenses and improve resiliency against cybersecurity threats. The Firm actively participates in discussions of cybersecurity risks with law enforcement, government officials, peer and industry groups, and has significantly increased efforts to educate employees and certain clients on the topic. The IRM function provides oversight of the activities designed to identify, assess, measure, and mitigate cybersecurity risk. The Firm's Security Awareness Program includes training that reinforces the Firm's Information Technology Risk and Security Management policies, standards and practices, as well as the expectation that employees comply with these policies. The Security Awareness Program engages personnel through training on how to identify potential cybersecurity risks and protect the Firm's resources and information. This training is mandatory for all employees globally on a periodic basis, and it is supplemented by Firmwide testing initiatives, including periodic phishing tests. Finally, the Firm's Global Privacy Program requires all employees to take periodic awareness training on data privacy. This privacy-focused training includes information about confidentiality and security, as well as responding to unauthorized access to or use of information. Business and technology resiliency risk Business disruptions can occur due to forces beyond the Firm's control such as severe weather, power or telecommunications loss, accidents, failure of a third party to provide expected services, cyberattack, flooding, transit strikes, terrorism, health emergencies, the spread of infectious diseases or pandemics. The safety of the Firm's employees and customers is of the highest priority. The Firmwide resiliency program is intended to enable the Firm to recover its critical business functions and supporting assets (i.e., staff, technology and facilities) in the event of a business interruption. The program includes governance, awareness training, and testing of recovery strategies, as well as strategic and tactical initiatives to identify, assess, and manage business interruption and public safety risks. The strength and proficiency of the Firmwide resiliency program has played an integral role in maintaining the Firm's business operations during and after various events. Payment fraud risk Payment fraud risk is the risk of external and internal parties unlawfully obtaining personal monetary benefit through misdirected or otherwise improper payment. The risk of payment fraud remains at a heightened level across the industry. The complexities of these incidents and the strategies used by perpetrators continue to evolve. Under the Payments Control Program, methods are developed for managing the risk, implementing controls, and providing employee and client education and awareness trainings. The Firm's monitoring of customer behavior is periodically evaluated and enhanced in an effort to detect and mitigate new strategies implemented by fraud perpetrators. The Firm's Third-Party Oversight ("TPO") and Inter-affiliates Oversight ("IAO") framework assist the LOBS and Corporate in selecting, documenting, onboarding, monitoring and managing their supplier relationships including services provided by affiliates. The objectives of the TPO framework is to hold suppliers to a high level of operational performance and to mitigate key risks including data loss and business disruption. The Corporate Third-Party Oversight group is responsible for Firmwide training, monitoring, reporting and standards. Insurance One of the ways in which operational risk may be mitigated is through insurance maintained by the Firm. The Firm purchases insurance from commercial insurers and maintains a wholly-owned captive insurer, Park Assurance Company. Insurance may also be required by third parties with whom the Firm does business. JPMorgan Chase & Co./2019 Form 10-K 131 Management's discussion and analysis Cybersecurity risk COMPLIANCE RISK MANAGEMENT technology efforts. These forums are established at multiple levels throughout the Firm and include representatives from each LOB and Corporate. Reports containing overviews of key technology risks and efforts to enhance related controls are produced for these forums, and are reviewed by management at multiple levels. The forums are used to escalate information security risks or other matters as appropriate. JPMorgan Chase & Co./2019 Form 10-K Third-party outsourcing risk The Global Cybersecurity and Technology Control governance structure is designed to identify, escalate, and mitigate information security risks. This structure uses key governance forums to disseminate information and monitor Third parties with which the Firm does business or that facilitate the Firm's business activities (e.g., vendors, exchanges, clearing houses, central depositories, and financial intermediaries) are also sources of cybersecurity • 130 risk to the Firm. Third party cybersecurity incidents such as system breakdowns or failures, misconduct by the employees of such parties, or cyberattacks could affect their ability to deliver a product or service to the Firm or result in lost or compromised information of the Firm or its clients. Clients are also sources of cybersecurity risk to the Firm, particularly when their activities and systems are beyond the Firm's own security and control systems. As a result, the Firm engages in regular and ongoing discussions with certain vendors and clients regarding cybersecurity risks and opportunities to improve security. However, where cybersecurity incidents occur as a result of client failures to maintain the security of their own systems and processes, clients are responsible for losses incurred. To protect the confidentiality, integrity and availability of the Firm's infrastructure, resources and information, the Firm maintains a cybersecurity program designed to prevent, detect, and respond to cyberattacks. The Audit Committee is updated periodically on the Firm's Information Security Program, recommended changes, cybersecurity policies and practices, ongoing efforts to improve security, as well as its efforts regarding significant cybersecurity events. In addition, the Firm has a cybersecurity incident response plan ("IRP") designed to enable the Firm to respond to attempted cybersecurity incidents, coordinate such responses with law enforcement and other government agencies, and notify clients and customers, as applicable. Among other key focus areas, the IRP is designed to mitigate the risk of insider trading connected to a cybersecurity incident, and includes various escalation points. The Cybersecurity and Technology Control functions are responsible for governance and oversight of the Firm's Information Security Program. In partnership with the Firm's LOBS and Corporate, the Cybersecurity and Technology Control organization identifies information security risk issues and oversees programs for the technological protection of the Firm's information resources including applications, infrastructure as well as confidential and personal information related to the Firm's customers. The Cybersecurity and Technology organization is comprised of business aligned information security managers that are supported within the organization by the following products that execute the Information Security Program for the Firm: • Cyber Defense & Fraud Data Management, Protection & Privacy Compliance risk, a subcategory of operational risk, is the risk of failing to comply with laws, rules, regulations or codes of conduct and standards of self-regulatory organizations. • Identity & Access Management Governance & Controls Production Management & Resiliency • Software & Platform Enablement JPMorgan Chase & Co./2019 Form 10-K Card income Mortgage fees and related income Investment securities gains/(losses) Asset management, administration and commissions Lending- and deposit-related fees Principal transactions Investment banking fees Revenue 145 Consolidated statements of income Other income JPMorgan Chase & Co./2019 Form 10-K We have served as the Firm's auditor since 1965. Report of Independent Registered Public Accounting Firm February 25, 2020 PricewaterhouseCoopers LLP Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the Firm's allowance for loan losses estimation processes. These procedures also included, among others, testing management's process for estimating the allowance for loan losses, which included evaluating the appropriateness of the models and methodologies used in the statistical credit loss estimates for the wholesale, credit card and consumer loan portfolios; testing the completeness and accuracy of data; and evaluating the reasonableness of assumptions and judgments used in the statistical credit loss estimate and the adjustments to the statistical credit loss significant judgment and estimation by management in determining the modeling techniques utilized in their statistical credit loss estimates, which in turn led to a high degree of auditor judgment, subjectivity and effort in performing procedures and in evaluating audit evidence obtained relating to the statistical credit loss estimates and the appropriateness of the adjustments to the statistical loss estimates, and (ii) the audit effort involved professionals with specialized skill and knowledge to assist in evaluating the audit evidence. Year ended December 31, (in millions, except per share data) estimates. This included, as relevant, evaluating the reasonableness of probabilities of default, loss severities and loss given default. Evaluating management's adjustment to the statistical credit loss estimate included evaluating the reasonableness of the impacts of model imprecision and external factors and economic events which have occurred but are not yet otherwise reflected in the statistical credit loss estimate. The procedures included the use of professionals with specialized skill and knowledge to assist in evaluating the appropriateness of certain models, methodologies and inputs into the statistical credit loss estimates. 12,059 Interest income(a) 17,118 The principal considerations for our determination that performing procedures relating to the allowance for loan losses for the wholesale loan, credit card loan, and consumer loan portfolios is a critical audit matter are (i) there was 17,165 5,933 6,052 6,369 11,347 14,018 7,412 Noninterest revenue $ 7,501 $ $ 2017 2018 2019 Provision for credit losses Total net revenue Net interest income Interest expense(a) 7,550 As described in Note 13 to the consolidated financial statements, the Firm's allowance for loan losses represents management's estimate of probable credit losses inherent in the Firm's retained loan portfolios, which primarily consists of wholesale loans, credit card loans and consumer loans. As of December 31, 2019, the allowance for loan losses was $13.1 billion on total retained loans of $945.6 billion. The Firm's allowance for loan losses is determined for each of the retained loan portfolios utilizing a statistical credit loss estimate. These statistical credit loss estimates are calculated using statistical credit loss factors, specifically the probability of default and loss severity for the credit card and consumer loans and the probability of default and loss given default for the wholesale loans. Management then applies judgment to adjust these statistical loss estimates to take into consideration model imprecision, external factors and economic events that have occurred but are not yet reflected in the loss factors. (in billions, except ratios) The principal considerations for our determination that performing procedures relating to the fair value of mortgage servicing rights assets is a critical audit matter are (i) there was significant judgment and estimation by management in determining the fair value of mortgage servicing rights, which in turn led to a high degree of auditor judgment, subjectivity and effort in performing procedures and in evaluating the audit evidence obtained related to the prepayment speed and option adjusted spread assumptions, and (ii) the audit effort involved professionals with specialized skill and knowledge to assist in evaluating the audit evidence obtained from these procedures. Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the valuation of mortgage servicing rights, including controls over the Firm's models, assumptions, and data. These procedures also included, among others, the involvement of professionals with specialized skill and knowledge to assist in testing management's process including testing and evaluating the reasonableness of prepayment speed and option adjusted spread assumptions used in the model. Report of Independent Registered Public Accounting Firm JPMorgan Chase & Co./2019 Form 10-K 142 February 25, 2020 loans, where the carrying value is based on the fair value of the underlying collateral. Assets measured at fair value The following table includes the Firm's assets measured at fair value and the portion of such assets that are classified within level 3 of the valuation hierarchy. Refer to Note 2 for further information. December 31, 2019 Trading debt and equity instruments pwc Derivative receivables(a) Total assets at fair value Total level 3 assets $ 361.3 $ 3.4 49.7 4.7 16,287 Trading assets To the Board of Directors and Shareholders of JPMorgan Chase & Co.: Opinions on the Financial Statements and Internal Control over Financial Reporting We have audited the accompanying consolidated balance sheets of JPMorgan Chase & Co. and its subsidiaries (the "Firm") as of December 31, 2019 and 2018, and the related consolidated statements of income, comprehensive income, changes in stockholders' equity and cash flows for each of the three years in the period ended December 31, 2019, including the related notes (collectively referred to as the "consolidated financial statements"). We also have audited the Firm's internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control-Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). As described in Note 15 to the consolidated financial statements, the Firm has elected to account for the Firm's mortgage servicing rights assets at fair value, with balances of $4.7 billion as of December 31, 2019. Management estimates the fair value of mortgage servicing rights using an option-adjusted spread model, which projects cash flows over multiple interest rate scenarios in conjunction with the Firm's prepayment model, and then discounts these cash flows at risk-adjusted rates. The key economic assumptions used to determine the fair value of mortgage servicing rights are prepayment speeds and option adjusted spread. Fair Value of Mortgage Servicing Rights Assets 144 Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the Firm's processes for determining fair value which include controls over models, inputs, and data. These procedures also included, among others, the involvement of professionals with specialized skill and knowledge to assist in developing an independent estimate of fair value for a sample of these financial instruments. Developing the independent estimate involved testing the completeness and accuracy of data provided by management, developing independent inputs and, as appropriate, evaluating and utilizing management's aforementioned unobservable inputs; and comparing management's estimate to the independently developed estimate of fair value. The principal considerations for our determination that performing procedures relating to the fair value of certain level 3 financial instruments is a critical audit matter are (i) there was significant judgment and estimation by management in determining the inputs to estimate fair value, which in turn led to a high degree of auditor judgment, subjectivity, and effort in performing procedures related to the fair value of these financial instruments, and (ii) the audit effort involved professionals with specialized skill and knowledge to assist in evaluating the audit evidence obtained from these procedures. As described in Notes 2 and 3 to the consolidated financial statements, the Firm carries $802.8 billion of its assets and $233.8 billion of its liabilities at fair value on a recurring basis. Included in these balances are $8.1 billion of trading assets and $37.7 billion of liabilities measured at fair value on a recurring basis, collectively financial instruments, which are classified as level 3 as they contain one or more inputs to valuation which are unobservable and significant to their fair value measurement. The Firm utilized internally developed valuation models and unobservable inputs to estimate fair value of the level 3 financial instruments. The unobservable inputs used by management to estimate the fair value of certain of these financial instruments include volatility relating to interest rates and correlation relating to interest rates, equity prices and foreign exchange rates. Fair Value of Certain Level 3 Financial Instruments The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements that were communicated or required to be communicated to the audit committee and that (i) relate to accounts or disclosures that are material to the consolidated financial statements and (ii) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate. Critical Audit Matters Report of Independent Registered Public Accounting Firm 143 JPMorgan Chase & Co./2019 Form 10-K PricewaterhouseCoopers LLP •300 Madison Avenue • New York, NY 10017 Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. Definition and Limitations of Internal Control over Financial Reporting Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects. The Firm's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's report on internal control over financial reporting. Our responsibility is to express opinions on the Firm's consolidated financial statements and on the Firm's internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Firm in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. Basis for Opinions In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Firm as of December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2019 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Firm maintained, all material respects, effective internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO. Allowance for Loan Losses - Wholesale Loan, Credit Card Loan and Consumer Loan Portfolios 258 $ (66) 32,474 $ 36,431 $ $ Net income applicable to common stockholders Net income 11,459 8,290 8,114 35,900 24,441 40,764 59,515 63,394 65,497 6,079 5,731 5,087 Income tax expense Income before income tax expense Total noninterest expense 44,545 411.0 34,642 $ JPMorgan Chase & Co./2019 Form 10-K 146 The Notes to Consolidated Financial Statements are an integral part of these statements. (a) In the second quarter of 2019, the Firm implemented certain presentation changes that impacted interest income and interest expense, but had no effect on net interest income. These changes were applied retrospectively and, accordingly, prior period amounts were revised to conform with the current presentation. Refer to Note 7 for additional information. 3,576.8 3,551.6 3,396.4 3,414.0 3,221.5 3,230.4 6.31 6.35 $ 9.04 9.00 10.75 $ 10.72 $ Weighted-average diluted shares Weighted-average basic shares Diluted earnings per share Basic earnings per share Net income per common share data 22,567 30,709 $ Other expense (395) 2,900 3,579 55,059 57,245 13,874 21,041 26,795 63,971 76,100 84,040 50,608 50,097 53,970 3,646 5,343 5,731 4,433 4,989 5,304 1,616 1,254 2,036 58,382 115,627 109,029 100,705 Marketing 7,890 8,502 8,533 Professional and outside services 7,715 8,802 9,821 Technology, communications and equipment expense 3,723 3,952 4,322 Occupancy expense 31,208 33,117 34,155 Compensation expense Noninterest expense 5,290 4,871 5,585 3,290 8.1 The Firm elected the available practical expedient to not reassess whether existing contracts contain a lease or whether classification or unamortized initial lease costs would be different under the new lease guidance. The Firm elected the modified retrospective transition method, through a cumulative-effect adjustment to retained earnings without revising prior periods. 350.7 • Technology changes instituted by the Firm, its counterparties or competitors; The effectiveness of the Firm's control agenda; Ability of the Firm to develop or discontinue products and services, and the extent to which products or services previously sold by the Firm (including but not limited to mortgages and asset-backed securities) require the Firm to incur liabilities or absorb losses not contemplated at their initiation or origination; Acceptance of the Firm's new and existing products and services by the marketplace and the ability of the Firm to innovate and to increase market share; Ability of the Firm to attract and retain qualified employees; Ability of the Firm to control expenses; Competitive pressures; • Changes in the credit quality of the Firm's clients, customers and counterparties; disclosure controls and procedures and internal control over financial reporting; • Adverse judicial or regulatory proceedings; • Changes in applicable accounting policies, including the introduction of new accounting standards; • Local, regional and global business, economic and political conditions and geopolitical events; • Adequacy of the Firm's risk management framework, • • • • The adoption of this guidance resulted in a net increase to the allowance for credit losses of $4.3 billion and a decrease to retained earnings of $2.7 billion, primarily driven by Card. Under the CECL framework, the Firm estimates losses over a two-year forecast period using the weighted-average of a range of macroeconomic scenarios (established on a Firmwide basis), and then reverts to longer term historical loss experience to estimate losses over more extended periods. The Firm elected to phase-in the impact to retained earnings of $2.7 billion to regulatory capital, at 25 percent per year in each of 2020 to 2023 ("CECL transitional period"). Based on the Firm's capital as of December 31, 2019, the estimated impact to the Standardized CET1 capital ratio will be a reduction of approximately 4 bps for each transitional year. As permitted by the guidance, the Firm elected the fair value option for certain securities financing agreements. The difference between their carrying amount and fair value was immaterial and was recorded as part of the Firm's cumulative-effect adjustment. Refer to Note 1 for further information. Goodwill Issued January 2017 . Requires recognition of an impairment loss when the estimated fair value of a reporting unit falls below its carrying value. • Eliminates the requirement that an impairment loss be recognized only if the estimated implied fair value of the goodwill is below its carrying value. • • • No impact upon adoption as the guidance is to be applied prospectively. 140 JPMorgan Chase & Co./2019 Form 10-K FORWARD-LOOKING STATEMENTS From time to time, the Firm has made and will make forward-looking statements. These statements can be identified by the fact that they do not relate strictly to historical or current facts. Forward-looking statements often use words such as “anticipate,” “target,” “expect,” "estimate," "intend,” “plan,” “goal," "believe," or other words of similar meaning. Forward-looking statements provide JPMorgan Chase's current expectations or forecasts of future events, circumstances, results or aspirations. JPMorgan Chase's disclosures in this 2019 Form 10-K contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The Firm also may make forward-looking statements in its other documents filed or furnished with the SEC. In addition, the Firm's senior management may make forward-looking statements orally to investors, analysts, representatives of the media and others. All forward-looking statements are, by their nature, subject to risks and uncertainties, many of which are beyond the Firm's control. JPMorgan Chase's actual future results may differ materially from those set forth in its forward-looking statements. While there is no assurance that any list of risks and uncertainties or risk factors is complete, below are certain factors which could cause actual results to differ from those in the forward-looking statements: • Adopted January 1, 2020. • Changes in laws and regulatory requirements, including capital and liquidity requirements affecting the Firm's businesses, and the ability of the Firm to address those requirements; Ability of the Firm to withstand disruptions that may be caused by any failure of its operational systems or those of third parties; Ability of the Firm to effectively defend itself against cyberattacks and other attempts by unauthorized parties to access information of the Firm or its customers or to disrupt the Firm's systems; and The other risks and uncertainties detailed in Part I, Item 1A: Risk Factors in the JPMorgan Chase's 2019 Form 10- K. Any forward-looking statements made by or on behalf of the Firm speak only as of the date they are made, and JPMorgan Chase does not undertake to update any forward-looking statements. The reader should, however, consult any further disclosures of a forward-looking nature the Firm may make in any subsequent Form 10-Ks, Quarterly Reports on Form 10-Qs, or Current Reports on Form 8-K. JPMorgan Chase & Co./2019 Form 10-K 141 Management's report on internal control over financial reporting Management of JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is a process designed by, or under the supervision of, the Firm's principal executive and principal financial officers, or persons performing similar functions, and effected by JPMorgan Chase's Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America ("U.S. GAAP"). JPMorgan Chase's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records, that, in reasonable detail, accurately and fairly reflect the transactions and Ability of the Firm to maintain the security of its financial, accounting, technology, data processing and other operational systems and facilities; dispositions of the Firm's assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. GAAP, and that receipts and expenditures of the Firm are being made only in accordance with authorizations of JPMorgan Chase's management and directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Firm's assets that could have a material effect on the financial statements. Based upon the assessment performed, management concluded that as of December 31, 2019, JPMorgan Chase's internal control over financial reporting was effective based upon the COSO 2013 framework. Additionally, based upon management's assessment, the Firm determined that there were no material weaknesses in its internal control over financial reporting as of December 31, 2019. The effectiveness of the Firm's internal control over financial reporting as of December 31, 2019, has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears herein. James Dimon James Dorin спие Chairman and Chief Executive Officer Jenig, hijs Jennifer Piepszak Executive Vice President and Chief Financial Officer Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management has completed an assessment of the effectiveness of the Firm's internal control over financial reporting as of December 31, 2019. In making the assessment, management used the "Internal Control - Integrated Framework" ("COSO 2013") promulgated by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO”). Occurrence of natural or man-made disasters or calamities, including health emergencies, the spread of infectious diseases, pandemics or outbreaks of hostilities, or the effects of climate change, and the Firm's ability to deal effectively with disruptions caused by the foregoing; Ability of the Firm to determine accurate values of certain assets and liabilities; • Heightened regulatory and governmental oversight and scrutiny of JPMorgan Chase's business practices, including dealings with retail customers; Changes in trade, monetary and fiscal policies and laws; • Changes in income tax laws and regulations; • Securities and capital markets behavior, including changes in market liquidity and volatility; • • • Changes in investor sentiment or consumer spending or savings behavior; Ability of the Firm to manage effectively its capital and liquidity, including approval of its capital plans by banking regulators; Changes in credit ratings assigned to the Firm or its subsidiaries; • Damage to the Firm's reputation; • Ability of the Firm to appropriately address social, environmental and sustainability concerns that may arise from its business activities; Ability of the Firm to deal effectively with an economic slowdown or other economic or market disruption, including, but not limited to, in the interest rate environment; • • • AFS securities • • 1.8% (a) For purposes of the table above, the derivative receivables total reflects the impact of netting adjustments; however, the $4.7 billion of derivative receivables classified as level 3 does not reflect the netting adjustment as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. Valuation Details of the Firm's processes for determining fair value are set out in Note 2. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the valuation hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation technique to use. Second, the lack of observability of certain significant inputs requires management to assess all relevant empirical data in deriving valuation inputs including, for example, transaction details, yield curves, interest rates, prepayment rates, default rates, volatilities, correlations, equity or debt prices, valuations of comparable instruments, foreign exchange rates and credit curves. Refer to Note 2 for a further discussion of the valuation of level 3 instruments, including unobservable inputs used. For instruments classified in levels 2 and 3, management judgment must be applied to assess the appropriate level of valuation adjustments to reflect counterparty credit quality, JPMorgan Chase & Co./2019 Form 10-K the Firm's creditworthiness, market funding rates, liquidity considerations, unobservable parameters, and for portfolios that meet specified criteria, the size of the net open risk position. The judgments made are typically affected by the type of product and its specific contractual terms, and the level of liquidity for the product or within the market as a whole. Refer to Note 2 for a further discussion of valuation adjustments applied by the Firm. Imprecision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. 0.6% The Firm uses various methodologies and assumptions in the determination of fair value. The use of methodologies or assumptions different than those used by the Firm could result in a different estimate of fair value at the reporting date. Refer to Note 2 for a detailed discussion of the Firm's valuation process and hierarchy, and its determination of fair value for individual financial instruments. Goodwill impairment For the year ended December 31, 2019, the Firm reviewed current economic conditions, estimated market cost of equity, as well as actual and projections of business performance for all its businesses. Based upon such reviews, the Firm concluded that the goodwill allocated to its reporting units was not impaired as of December 31, 2019. The fair values of these reporting units exceeded their carrying values by approximately 15% or higher and did not indicate a significant risk of goodwill impairment based on current projections and valuations. The projections for all of the Firm's reporting units are consistent with management's current short-term business outlook assumptions, and in the longer term, incorporate a set of macroeconomic assumptions and the Firm's best estimates of long-term growth and returns on equity of its businesses. Where possible, the Firm uses third-party and peer data to benchmark its assumptions and estimates. Refer to Note 15 for additional information on goodwill, including the goodwill impairment assessment as of December 31, 2019. Credit card rewards liability JPMorgan Chase offers credit cards with various rewards programs which allow cardholders to earn rewards points based on their account activity and the terms and conditions of the rewards program. Generally, there are no limits on the points that an eligible cardholder can earn, nor 137 Management's discussion and analysis do the points expire, and the points can be redeemed for a variety of rewards, including cash (predominantly in the form of account credits), gift cards and travel. The Firm maintains a rewards liability which represents the estimated cost of rewards points earned and expected to be redeemed by cardholders. The rewards liability is sensitive to various assumptions, including cost per point and redemption rates for each of the various rewards programs, which are evaluated periodically. The liability is accrued as the cardholder earns the benefit and is reduced when the cardholder redeems points. This liability was $6.4 billion and $5.8 billion at December 31, 2019 and 2018, respectively, and is recorded in accounts payable and other liabilities on the Consolidated balance sheets. Income taxes JPMorgan Chase is subject to the income tax laws of the various jurisdictions in which it operates, including U.S. federal, state and local, and non-U.S. jurisdictions. These laws are often complex and may be subject to different interpretations. To determine the financial statement impact of accounting for income taxes, including the provision for income tax expense and unrecognized tax benefits, JPMorgan Chase must make assumptions and judgments about how to interpret and apply these complex tax laws to numerous transactions and business events, as well as make judgments regarding the timing of when certain items may affect taxable income in the U.S. and non-U.S. tax jurisdictions. Under U.S. GAAP, goodwill must be allocated to reporting units and tested for impairment at least annually. The Firm's process and methodology used to conduct goodwill impairment testing is described in Note 15. Management applies significant judgment when testing goodwill for impairment. The goodwill associated with each business combination is allocated to the related reporting units for goodwill impairment testing. JPMorgan Chase's interpretations of tax laws around the world are subject to review and examination by the various taxing authorities in the jurisdictions where the Firm operates, and disputes may occur regarding its view on a tax position. These disputes over interpretations with the various taxing authorities may be settled by audit, administrative appeals or adjudication in the court systems of the tax jurisdictions in which the Firm operates. JPMorgan Chase regularly reviews whether it may be assessed additional income taxes as a result of the resolution of these matters, and the Firm records additional reserves as appropriate. In addition, the Firm may revise its estimate of income taxes due to changes in income tax laws, legal interpretations, and business strategies. It is possible that revisions in the Firm's estimate of income taxes may materially affect the Firm's results of operations in any reporting period. Level 3 assets as a percentage of total Firm assets at fair value(a) 2,687.4 Loans 7.1 MSRS 4.7 4.7 Other 29.3 0.7 Total assets measured at fair value on a recurring basis Level 3 assets as a percentage of total Firm assets(a) 802.8 Total assets measured at fair value on a nonrecurring basis 4.8 Total assets measured at fair value $ 807.6 $ 1.3 14.8 Total Firm assets $ 13.5 The Firm's provision for income taxes is composed of current and deferred taxes. Deferred taxes arise from differences between assets and liabilities measured for financial reporting versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. The Firm has also recognized deferred tax assets in connection with certain tax attributes, including net operating loss ("NOL") carryforwards and foreign tax credit ("FTC") carryforwards. The Firm performs regular reviews to ascertain whether its deferred tax assets are realizable. These reviews include management's estimates and assumptions regarding future taxable income, which also incorporates various tax planning strategies, including strategies that may be available to utilize NOLS before they expire. In connection with these reviews, if it is determined 138 that a deferred tax asset is not realizable, a valuation allowance is established. The valuation allowance may be reversed in a subsequent reporting period if the Firm determines that, based on revised estimates of future taxable income or changes in tax planning strategies, it is more likely than not that all or part of the deferred tax asset will become realizable. As of December 31, 2019, management has determined it is more likely than not that the Firm will realize its deferred tax assets, net of the existing valuation allowance. Management's discussion and analysis FASB Standards Issued but not adopted as of December 31, 2019 Standard Financial Instruments- - Credit Losses ("CECL") Issued June 2016 Summary of guidance 139 • Establishes a single allowance framework for all financial assets carried at amortized cost and certain off-balance sheet credit exposures. This framework requires that management's estimate reflects credit losses over the full remaining expected life and considers expected future changes in macroeconomic conditions. Eliminates existing guidance for PCI loans, and requires recognition of the nonaccretable difference as an increase to the allowance for expected credit losses on financial assets purchased with more than insignificant credit deterioration since origination, with a corresponding increase in the recorded investment of the related loans. • • Requires inclusion of expected recoveries, limited to the cumulative amount of prior write- offs, when estimating the allowance for credit losses for in scope financial assets (including collateral dependent assets). Amends existing impairment guidance for AFS securities to incorporate an allowance, which will allow for reversals of credit impairments in the event that the credit of an issuer improves. Requires a cumulative-effect adjustment to retained earnings as of the beginning of the reporting period of adoption. Effects on financial statements • JPMorgan Chase & Co./2019 Form 10-K • Refer to Note 18 for further information. Adopted January 1, 2019. The Firm adjusts its unrecognized tax benefits as necessary when additional information becomes available. Uncertain tax positions that meet the more-likely-than-not recognition threshold are measured to determine the amount of benefit to recognize. An uncertain tax position is measured at the largest amount of benefit that management believes is more likely than not to be realized upon settlement. It is possible that the reassessment of JPMorgan Chase's unrecognized tax benefits may have a material impact on its effective income tax rate in the period in which the reassessment occurs. Refer to Note 25 for additional information on income taxes. Litigation reserves Refer to Note 30 for a description of the significant estimates and judgments associated with establishing litigation reserves. JPMorgan Chase & Co./2019 Form 10-K ACCOUNTING AND REPORTING DEVELOPMENTS Financial Accounting Standards Board ("FASB") Standards Adopted during 2019 Standard Leases Issued February 2016 Summary of guidance • • • Requires lessees to recognize all leases longer than twelve months on the Consolidated balance sheets as a lease liability with a corresponding right-of-use asset. Requires lessees and lessors to classify most leases using principles similar to existing lease accounting, but eliminates the "bright line" classification tests. Expands qualitative and quantitative leasing disclosures. • Effects on financial statements • Adopted January 1, 2020. • Firmwide allowance increase Level 1 or 2 (10,897) Common stock ($3.40, $2.72 and $2.12 per share for 2019, 2018 and 2017, respectively) Balance at December 31 (1,663) (1,551) (1,587) Preferred stock Dividends declared: 24,441 (183) 32,474 36,431 62 162,440 177,676 199,202 Net income Cumulative effect of change in accounting principles Balance at January 1 (9,214) Retained earnings (7,542) 199,202 1,056 (1,476) 3,076 1,569 (1,175) (119) 88 (1,507) Repurchase Balance at January 1 Treasury stock, at cost Balance at January 1 and December 31 Shares held in RSU Trust, at cost Balance at December 31 Other comprehensive income/(loss), after-tax Cumulative effect of change in accounting principles Balance at January 1 Accumulated other comprehensive income 177,676 223,211 90,579 89,162 88,522 (1,258) (1,696) (4,075) 1,258 1,696 5,000 26,068 $ 26,068 $ 26,068 $ 2017 2018 2019 Balance at December 31 Redemption Issuance Balance at January 1 Preferred stock Year ended December 31, (in millions, except per share data) 26,993 26,068 26,068 Common stock Balance at December 31 (314) (679) (49) Other (734) (738) (591) (1,507) Shares issued and commitments to issue common stock for employee share-based compensation awards, and related tax effects 90,579 89,162 Balance at January 1 Additional paid-in capital 4,105 4,105 4,105 Balance at January 1 and December 31 91,627 (119) (21) (21) (652) 93,270 93,453 (94,628) (102,141) (70,980) 79,182 2,136 2,717 1,996 2,312 1,721 949 6,179 7,791 JPMorgan Chase & Co./2019 Form 10-K 5,290 4,871 (38,371) 5,673 (27,631) (6,861) 7,803 (10,827) 14,187 6,046 295 5,693 (16,508) 14,630 (352) 5,585 (26,256) (14,516) 3,982 (8,833) (17,949) (15,868) (5,849) (78) (8,653) 18,290 Consolidated statements of changes in stockholders' equity 36,431 $ 32,474 $ 24,441 2017 JPMorgan Chase & Co./2019 Form 10-K The Notes to Consolidated Financial Statements are an integral part of these statements. $ 261,330 $ 256,515 $ 255,693 (42,595) (60,494) 1,669 2,084 1,566 (83,049) (28,854) (15,410) (19,983) (24,121) (42,595) (60,494) Total stockholders' equity Balance at December 31 Reissuance (21) 149 Consolidated statements of cash flows Year ended December 31, (in millions) Operating activities 2018 2019 Other operating adjustments Accounts payable and other liabilities Trading liabilities Other assets Accrued interest and accounts receivable Securities borrowed $ Trading assets Proceeds from sales, securitizations and paydowns of loans held-for-sale Originations and purchases of loans held-for-sale Other Deferred tax expense Depreciation and amortization Provision for credit losses Adjustments to reconcile net income to net cash provided by/(used in) operating activities: Net income Net change in: Net cash provided by/(used in) operating activities JPMorgan Chase & Co./2019 Form 10-K 148 Federal funds sold and securities purchased under resale agreements (included $14,561 and $13,235 at fair value) Securities borrowed (included $6,237 and $5,105 at fair value) 256,469 241,927 Deposits with banks 22,324 21,704 $ $ Cash and due from banks Assets 2018 2019 December 31, (in millions, except share data) Consolidated balance sheets 147 JPMorgan Chase & Co./2019 Form 10-K The Notes to Consolidated Financial Statements are an integral part of these statements. 25,497 249,157 $ 321,588 111,995 Goodwill, MSRs and other intangible assets Premises and equipment Accrued interest and accounts receivable 971,109 946,646 Loans, net of allowance for loan losses (13,445) (13,123) Allowance for loan losses 984,554 959,769 261,828 398,239 Investment securities (included $350,699 and $230,394 at fair value and assets pledged of $10,325 and $11,432) Loans (included $7,104 and $3,151 at fair value) 413,714 411,103 Trading assets (included assets pledged of $111,522 and $89,073) 139,758 30,998 $ 39,507 24,441 32,474 $ 36,431 $ $ 2017 2018 2019 Total other comprehensive income/(loss), after-tax Comprehensive income DVA on fair value option elected liabilities Defined benefit pension and OPEB plans Cash flow hedges Fair value hedges Translation adjustments, net of hedges Other comprehensive income/(loss), after-tax Unrealized gains/(losses) on investment securities Net income Year ended December 31, (in millions) Consolidated statements of comprehensive income 2,855 (1,858) 640 20 $ 1,056 (1,476) 3,076 (192) 1,043 (965) 738 72,861 (373) 176 (201) 172 ΝΑ (107) 30 (306) 20 964 73,200 25,813 14,934 Loans Trading assets Assets December 31, (in millions) (a) The following table presents information on assets and liabilities related to VIES that are consolidated by the Firm at December 31, 2019 and 2018. The assets of the consolidated VIES are used to settle the liabilities of those entities. The holders of the beneficial interests do not have recourse to the general credit of JPMorgan Chase. The assets and liabilities in the table below include third-party assets and liabilities of consolidated VIES and exclude intercompany balances that eliminate in consolidation. Refer to Note 14 for a further discussion. $ 2,687,379 $ 2,622,532 256,515 261,330 (21) (60,494) (1,507) 1,569 (21) (83,049) 199,202 223,211 89,162 88,522 4,105 4,105 All other assets Total assets Liabilities Beneficial interests issued by consolidated VIES 20,553 18,288 $ $ 312 20,241 $ 17,841 447 $ 26,068 1,966 59,456 1,013 62,435 $ 881 2,633 $ 42,931 $ 2018 2019 Total liabilities All other liabilities 46,445 $ The Notes to Consolidated Financial Statements are an integral part of these statements. 26,993 Total stockholders' equity Commitments and contingencies (refer to Notes 28, 29 and 30) Total liabilities(a) Long-term debt (included $75,745 and $54,886 at fair value) Beneficial interests issued by consolidated VIES (included $36 and $28 at fair value) Accounts payable and other liabilities (included $3,728 and $3,269 at fair value) Trading liabilities Short-term borrowings (included $5,920 and $7,130 at fair value) Federal funds purchased and securities loaned or sold under repurchase agreements (included $549 and $935 at fair value) Deposits (included $28,589 and $23,217 at fair value) Liabilities $ 2,687,379 $ 2,622,532 121,022 126,830 Total assets(a) Other assets (included $9,111 and $9,630 at fair value and assets pledged of $3,349 and $3,457) 54,349 53,341 $ 1,562,431 $ 1,470,666 183,675 182,320 40,920 Treasury stock, at cost (1,020,912,567 and 829,167,674 shares) Shares held in restricted stock units ("RSU”) trust, at cost (472,953 shares) Accumulated other comprehensive income/loss Retained earnings Additional paid-in capital Preferred stock ($1 par value; authorized 200,000,000 shares: issued 2,699,250 and 2,606,750 shares) Common stock ($1 par value; authorized 9,000,000,000 shares; issued 4,104,933,895 shares) Stockholders' equity 2,366,017 Total liabilities and stockholders' equity 2,426,049 291,498 20,241 17,841 196,710 210,407 144,773 119,277 69,276 282,031 Investing activities 8,368 Federal funds sold and securities purchased under resale agreements page 279 Note 30 Litigation Allowance for credit losses page 272 Note 28 other commitments financial instruments, guarantees and January 1, 2020 Off-balance sheet lending-related Consumer, excluding credit card $ CECL adoption impact (in billions) Leases page 265 Note 25 Income taxes page 257 Note 20 Long-term debt page 254 Note 18 December 31, 2019 page 254 3.2 $ 5.7 2.7 $ (0.8) 3.5 (0.8) 4.3 $ Decrease to retained earnings Tax effect Total pre-tax impact Credit card Balance sheet reclassification(a) 18.6 4.3 $ 14.3 $ $ Firmwide 4.0 3.4 11.2 0.2 $ 5.5 (1.4) 5.4 Wholesale Retained earnings (a) Represents the recognition of the nonaccretable difference on purchased credit deteriorated assets and the Firm's election to recognize the reserve for uncollectible accrued interest on credit card loans in the allowance, both of which resulted in a corresponding increase to loans. Note 16 page 250 page 195 Note 6 Noninterest revenue and noninterest expense page 180 Note 5 Derivative instruments page 175 Note 3 page 154 Note 2 Interest income and Interest expense Fair value measurement Fair value option Significant accounting policies Accounting standards adopted January 1, 2018 Effective January 1, 2018, the Firm adopted several accounting standards resulting in a net decrease of $183 million to retained earnings and a net increase of $88 million to AOCI. Certain of these standards were adopted retrospectively and, accordingly, prior period amounts were revised. The adoption of the recognition and measurement guidance resulted in $505 million of fair value gains in the first quarter of 2018, recorded in total net revenue, on certain equity investments that were previously held at cost. The following table presents the impacts to the allowance for credit losses and retained earnings upon adoption of this guidance on January 1, 2020: For JPMorgan Chase's Consolidated statements of cash flows, cash is defined as those amounts included in cash and due from banks and deposits with banks. Accounting standard adopted January 1, 2020 Financial Instruments - Credit Losses ("CECL") The adoption of this guidance established a single allowance framework for all financial assets carried at amortized cost and certain off-balance sheet credit exposures. This framework requires that management's estimate reflects credit losses over the full remaining expected life and considers expected future changes in macroeconomic conditions. Typical master netting agreements for these types of transactions also often contain a collateral/margin agreement that provides for a security interest in, or title transfer of, securities or cash collateral/margin to the party that has the right to demand margin (the “demanding party"). The collateral/margin agreement typically requires a party to transfer collateral/margin to the demanding party with a value equal to the amount of the margin deficit on a net basis across all transactions governed by the master netting agreement, less any threshold. The collateral/margin agreement grants to the demanding party, upon default by the counterparty, the right to set-off any amounts payable by the counterparty against any posted collateral or the cash equivalent of any posted collateral/margin. It also grants to the demanding party the right to liquidate collateral/margin and to apply the proceeds to an amount payable by the counterparty. Refer to Note 5 for further discussion of the Firm's derivative instruments. Refer to Note 11 for further discussion of the Firm's securities financing agreements. Statements of cash flows JPMorgan Chase & Co./2019 Form 10-K The Firm uses master netting agreements to mitigate counterparty credit risk in certain transactions, including derivative contracts, resale, repurchase, securities borrowed and securities loaned agreements. A master netting agreement is a single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). Upon the exercise of derivatives termination rights by the non-defaulting party (i) all transactions are terminated, (ii) all transactions are valued and the positive values of "in the money" transactions are netted against the negative values of "out of the money" transactions and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. Upon exercise of default rights under repurchase agreements and securities loan agreements in general (i) all transactions are terminated and accelerated, (ii) all values of securities or cash held or to be delivered are calculated, and all such sums are netted against each other and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. U.S. GAAP permits entities to present derivative receivables and derivative payables with the same counterparty and the related cash collateral receivables and payables on a net basis on the Consolidated balance sheets when a legally enforceable master netting agreement exists. U.S. GAAP also permits securities sold and purchased under repurchase agreements and securities borrowed or loaned under securities loan agreements to be presented net when specified conditions are met, including the existence of a legally enforceable master netting agreement. The Firm has elected to net such balances when the specified conditions are met. Offsetting assets and liabilities Gains and losses relating to translating functional currency financial statements for U.S. reporting are included in the Consolidated statements of comprehensive income. Gains and losses relating to nonfunctional currency transactions, including non-U.S. operations where the functional currency is the U.S. dollar, are reported in the Consolidated statements of income. The following table identifies JPMorgan Chase's other significant accounting policies and the Note and page where a detailed description of each policy can be found. Premises and equipment Note 7 Pension and other postretirement employee benefit plans Note 15 Goodwill and Mortgage servicing rights page 242 Note 14 Variable interest entities page 237 Note 13 Allowance for credit losses page 217 Note 12 page 198 Loans Note 11 Securities financing activities page 208 Note 10 Investment securities page 206 Note 9 Employee share-based incentives page 199 Note 8 page 214 Net change in: JPMorgan Chase & Co./2019 Form 10-K Notes to consolidated financial statements on: Level 2 or 3 In the absence of quoted market prices, securities are valued based Level 1 Predominantly level 2 Quoted market prices Fair value is based on observable prices for mortgage-backed securities with similar collateral and incorporates adjustments to these prices to account for differences between the securities and the value of the underlying loans, which include credit characteristics, portfolio composition, and liquidity. Investment and trading securities Trading loans - conforming residential mortgage loans expected to be sold Loans consumer • Collateral characteristics Credit spreads derived from the cost of CDS; or benchmark credit curves developed by the Firm, by industry and credit rating Prepayment speed • • are based on discounted cash flows, which consider the following: Where observable market data is unavailable or limited, valuations Level 2 or 3 Predominantly level 2 Classifications in the valuation hierarchy Observed market prices for similar instruments • • Relevant broker quotes Observable market prices for similar securities Relevant broker quotes 156 Valued using observable market prices or data. Physical commodities Credit rating data • Credit spreads • Expected prepayment speed, conditional default rates, loss severity • • Deal-specific payment and loss allocations • Collateral characteristics Collateralized loan obligations ("CLOS") specific inputs: Current market assumptions related to yield, prepayment speed, conditional default rates and loss severity . • Deal-specific payment and loss allocations Collateral characteristics • Mortgage- and asset-backed securities specific inputs: In addition, the following inputs to discounted cash flows are used for the following products: Discounted cash flows • • 153 • • A three-level valuation hierarchy has been established under U.S. GAAP for disclosure of fair value measurements. The valuation hierarchy is based on the observability of Valuation hierarchy Under the Firm's Estimations and Model Risk Management Policy, the Model Risk function reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances exceptions may be granted to the Firm's policy to allow a model to be used prior to review or approval. The Model Risk function may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. If prices or quotes are not available for an instrument or a similar instrument, fair value is generally determined using valuation models that consider relevant transaction terms such as maturity and use as inputs market-based or independently sourced parameters. Where this is the case the price verification process described above is applied to the inputs in those models. Valuation model review and approval Where appropriate, the Firm also applies adjustments to its estimates of fair value in order to appropriately reflect counterparty credit quality (CVA), the Firm's own creditworthiness (DVA) and the impact of funding (FVA), using a consistent framework across the Firm. Refer to Credit and funding adjustments on page 171 of this Note for more information on such adjustments. Adjustments are made to reflect the uncertainty inherent in the resulting valuation estimate. JPMorgan Chase & Co./2019 Form 10-K Uncertainty adjustments related to unobservable parameters may be made when positions are valued using prices or input parameters to valuation models that are unobservable due to a lack of market activity or because they cannot be implied from observable market data. Such prices or parameters must be estimated and are, therefore, subject to management judgment. The Firm manages certain portfolios of financial instruments on the basis of net open risk exposure and, as permitted by U.S. GAAP, has elected to estimate the fair value of such portfolios on the basis of a transfer of the entire net open risk position in an orderly transaction. Where this is the case, valuation adjustments may be necessary to reflect the cost of exiting a larger-than-normal market-size net open risk position. Where applied, such adjustments are based on factors that a relevant market participant would consider in the transfer of the net open risk position, including the size of the adverse market move that is likely to occur during the period required to reduce the net open risk position to a normal market-size. • Liquidity valuation adjustments are considered where an observable external price or valuation parameter exists but is of lower reliability, potentially due to lower market activity. Liquidity valuation adjustments are made based on current market conditions. Factors that may be considered in determining the liquidity adjustment include analysis of: (1) the estimated bid-offer spread for the instrument being traded; (2) alternative pricing points for similar instruments in active markets; and (3) the range of reasonable values that the price or parameter could take. The VCG verifies fair value estimates provided by the risk- taking functions by leveraging independently derived prices, valuation inputs and other market data, where available. Where independent prices or inputs are not available, the VCG performs additional review to ensure the reasonableness of the estimates. The additional review may include evaluating the limited market activity including client unwinds, benchmarking valuation inputs to those used for similar instruments, decomposing the valuation of structured instruments into individual components, comparing expected to actual cash flows, reviewing profit and loss trends, and reviewing trends in collateral valuation. There are also additional levels of management review for more significant or complex positions. Price verification process 154 Risk-taking functions are responsible for providing fair value estimates for assets and liabilities carried on the Consolidated balance sheets at fair value. The Firm's VCG, which is part of the Firm's Finance function and independent of the risk-taking functions, is responsible for verifying these estimates and determining any fair value adjustments that may be required to ensure that the Firm's positions are recorded at fair value. The VGF is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The Firmwide VGF is chaired by the Firmwide head of the VCG (under the direction of the Firm's Controller), and includes sub-forums covering the CIB, CCB, CB, AWM and certain corporate functions including Treasury and CIO. Valuation process The Firm uses various methodologies and assumptions in the determination of fair value. The use of different methodologies or assumptions by other market participants compared with those used by the Firm could result in the Firm deriving a different estimate of fair value at the reporting date. The level of precision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is based on quoted market prices or inputs, where available. If prices or quotes are not available, fair value is based on valuation models and other valuation techniques that consider relevant transaction characteristics (such as maturity) and use, as inputs, observable or unobservable market parameters, including yield curves, interest rates, volatilities, prices (such as commodity, equity or debt prices), correlations, foreign exchange rates and credit curves. Valuation adjustments may be made to ensure that financial instruments are recorded at fair value, as described below. JPMorgan Chase carries a portion of its assets and liabilities at fair value. These assets and liabilities are predominantly carried at fair value on a recurring basis (i.e., assets and liabilities that are measured and reported at fair value on the Firm's Consolidated balance sheets). Certain assets, liabilities and unfunded lending-related commitments are measured at fair value on a nonrecurring basis; that is, they are not measured at fair value on an ongoing basis but are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). Note 2 - Fair value measurement The VCG determines any valuation adjustments that may be required to the estimates provided by the risk-taking functions. No adjustments to quoted prices are applied for instruments classified within level 1 of the fair value hierarchy (refer to the discussion below for further information on the fair value hierarchy). For other positions, judgment is required to assess the need for valuation adjustments to appropriately reflect liquidity considerations, unobservable parameters, and, for certain portfolios that meet specified criteria, the size of the net open risk position. The determination of such adjustments follows a consistent framework across the Firm: Observed market prices (circumstances are infrequent) inputs to the valuation of an asset or liability as of the • Where observable market data is available, valuations are based on: Loans carried at fair value (e.g., trading loans and non- trading loans) and associated lending-related commitments Loans and lending-related commitments - wholesale Market rates for the respective maturity Collateral characteristics Derivative features: refer to the discussion of derivatives below for further information. • Valuations are based on discounted cash flows, which consider: Valuation methodology Securities financing agreements Product/instrument • The following table describes the valuation methodologies generally used by the Firm to measure its significant products/ instruments at fair value, including the general classification of such instruments pursuant to the valuation hierarchy. 155 JPMorgan Chase & Co./2019 Form 10-K hierarchy is based on the lowest level of input that is significant to the fair value measurement. A financial instrument's categorization within the valuation methodology are unobservable and significant to the fair value measurement. Level 3 one or more inputs to the valuation - Level 2 - inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument. Level 1 inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active markets. measurement date. The three levels are defined as follows. Notes to consolidated financial statements Foreign currency translation JPMorgan Chase revalues assets, liabilities, revenue and expense denominated in non-U.S. currencies into U.S. dollars using applicable exchange rates. Use of estimates in the preparation of consolidated financial statements (4,075) Cash income taxes paid, net Cash and due from banks and deposits with banks at the beginning of the period Cash and due from banks and deposits with banks at the end of the period Cash interest paid Net increase/(decrease) in cash and due from banks and deposits with banks Effect of exchange rate changes on cash and due from banks and deposits with banks Net cash provided by financing activities All other financing activities, net Dividends paid Treasury stock repurchased Redemption of preferred stock (1,696) 1,258 (83,079) (76,313) 56,271 71,662 61,085 (69,610) 5,000 Proceeds from issuance of preferred stock Payments of long-term borrowings Proceeds from long-term borrowings (1,377) 1,712 1,696 4,289 (1,258) (19,983) $ 29,918 $ 21,152 $ 14,153 5,624 $ 431,304 $ 263,631 $ 278,793 391,154 431,304 278,793 40,150 (152,511) (15,162) 8,086 (24,001) (2,863) 14,642 34,158 32,987 407 (1,430) (1,146) (8,993) (10,109) (12,343) (15,410) (182) The preparation of the Consolidated Financial Statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenue and expense, and disclosures of contingent assets and liabilities. Actual results could be different from these estimates. Beneficial interests issued by consolidated VIES 18,476 70,181 (242,149) 62,095 (53,697) 56,117 37,401 52,200 All other investing activities, net Other changes in loans, net Proceeds from sales and securitizations of loans held-for-investment Purchases Proceeds from sales Proceeds from paydowns and maturities 46,067 Available-for-sale securities: (9,368) 4,563 2,945 3,423 (13,427) Purchases Proceeds from paydowns and maturities Held-to-maturity securities: 31,448 (123,201) 72,396 (2,349) 16,540 90,201 29,826 (28,561) Short-term borrowings (6,739) 23,415 1,347 Federal funds purchased and securities loaned or sold under repurchase agreements 57,022 26,728 101,002 Deposits (95,091) (105,309) Net change in: Net cash provided by/(used in) investing activities 28,249 (197,993) (54,013) (563) (4,986) (5,035) (61,650) (81,586) 15,791 Financing activities 4,325 3,542 The Notes to Consolidated Financial Statements are an integral part of these statements. 150 Principal transactions revenue JPMorgan Chase carries a portion of its assets and liabilities at fair value. Changes in fair value are reported primarily in principal transactions revenue. Refer to Notes 2 and 3 for further discussion of fair value measurement. Refer to Note 6 for further discussion of principal transactions revenue. 152 Revenue from contracts with customers JPMorgan Chase recognizes noninterest revenue from certain contracts with customers, in investment banking fees, deposit-related fees, asset management administration and commissions, and components of card income, when the Firm's related performance obligations are satisfied. Refer to Note 6 for further discussion of the Firm's revenue from contracts with customers. The Firm recognizes interest income on loans, debt securities, and other debt instruments, generally on a level- yield basis, based on the underlying contractual rate. Refer to Note 7 for further discussion of interest income. The Firm performs on-going reassessments of: (1) whether entities previously evaluated under the majority voting- interest framework have become VIES, based on certain events, and are therefore subject to the VIE consolidation framework; and (2) whether changes in the facts and circumstances regarding the Firm's involvement with a VIE cause the Firm's consolidation conclusion to change. Refer to Note 14 for further discussion of the Firm's VIES. circumstances, including its role in establishing the VIE and its ongoing rights and responsibilities. This assessment includes, first, identifying the activities that most significantly impact the VIE's economic performance; and second, identifying which party, if any, has power over those activities. In general, the parties that make the most significant decisions affecting the VIE (such as asset managers, collateral managers, servicers, or owners of call options or liquidation rights over the VIE's assets) or have the right to unilaterally remove those decision-makers are deemed to have the power to direct the activities of a VIE. To assess whether the Firm has the obligation to absorb losses of the VIE or the right to receive benefits from the VIE that could potentially be significant to the VIE, the Firm considers all of its economic interests, including debt and equity investments, servicing fees, and derivatives or other arrangements deemed to be variable interests in the VIE. This assessment requires that the Firm apply judgment in determining whether these interests, in the aggregate, are considered potentially significant to the VIE. Factors considered in assessing significance include: the design of the VIE, including its capitalization structure; subordination of interests; payment priority; relative share of interests held across various classes within the VIE's capital structure; and the reasons why the interests are held by the Firm. Notes to consolidated financial statements 151 The most common type of VIE is an SPE. SPES are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. The basic SPE structure involves a company selling assets to the SPE; the SPE funds the purchase of those assets by issuing securities to investors. The legal documents that govern the transaction specify how the cash earned on the assets must be allocated to the SPE's investors and other parties that have rights to those cash flows. SPES are generally structured to insulate investors from claims on the SPE's assets by creditors of other entities, including the creditors of the seller of the assets. The primary beneficiary of a VIE (i.e., the party that has a controlling financial interest) is required to consolidate the assets and liabilities of the VIE. The primary beneficiary is the party that has both (1) the power to direct the activities of the VIE that most significantly impact the VIE's economic performance; and (2) through its interests in the VIE, the obligation to absorb losses or the right to receive benefits from the VIE that could potentially be significant to the VIE. To assess whether the Firm has the power to direct the activities of a VIE that most significantly impact the VIE's economic performance, the Firm considers all the facts and VIES are entities that, by design, either (1) lack sufficient equity to permit the entity to finance its activities without additional subordinated financial support from other parties, or (2) have equity investors that do not have the ability to make significant decisions relating to the entity's operations through voting rights, or do not have the obligation to absorb the expected losses, or do not have the right to receive the residual returns of the entity. Variable interest entities Revenue recognition Interest income Voting interest entities are entities that have sufficient equity and provide the equity investors voting rights that enable them to make significant decisions relating to the entity's operations. For these types of entities, the Firm's determination of whether it has a controlling interest is primarily based on the amount of voting equity interests held. Entities in which the Firm has a controlling financial interest, through ownership of the majority of the entities' voting equity interests, or through other contractual rights that give the Firm control, are consolidated by the Firm. Investments in companies in which the Firm has significant influence over operating and financing decisions (but does not own a majority of the voting equity interests) are accounted for (i) in accordance with the equity method of accounting (which requires the Firm to recognize its proportionate share of the entity's net earnings), or (ii) at fair value if the fair value option was elected. These investments are generally included in other assets, with income or loss included in noninterest revenue. Certain Firm-sponsored asset management funds are structured as limited partnerships or limited liability companies. For many of these entities, the Firm is the general partner or managing member, but the non-affiliated partners or members have the ability to remove the Firm as JPMorgan Chase & Co./2019 Form 10-K Voting interest entities The Firm determines whether it has a controlling financial interest in an entity by first evaluating whether the entity is a voting interest entity or a variable interest entity. Assets held for clients in an agency or fiduciary capacity by the Firm are not assets of JPMorgan Chase and are not included on the Consolidated balance sheets. The Consolidated Financial Statements include the accounts of JPMorgan Chase and other entities in which the Firm has a controlling financial interest. All material intercompany balances and transactions have been eliminated. Certain amounts reported in prior periods have been reclassified to conform with the current presentation. Consolidation The accounting and financial reporting policies of JPMorgan Chase and its subsidiaries conform to U.S. GAAP. Additionally, where applicable, the policies conform to the accounting and reporting guidelines prescribed by regulatory authorities. JPMorgan Chase & Co./2019 Form 10-K the general partner or managing member without cause (i.e., kick-out rights), based on a simple majority vote, or the non-affiliated partners or members have rights to participate in important decisions. Accordingly, the Firm does not consolidate these voting interest entities. However, in the limited cases where the non-managing partners or members do not have substantive kick-out or participating rights, the Firm evaluates the funds as VIES and consolidates the funds if the Firm is the general partner or managing member and has a potentially significant interest. The Firm's investment companies and asset management funds have investments in both publicly-held and privately- held entities, including investments in buyouts, growth equity and venture opportunities. These investments are accounted for under investment company guidelines and, accordingly, irrespective of the percentage of equity ownership interests held, are carried on the Consolidated balance sheets at fair value, and are recorded in other assets, with income or loss included in noninterest revenue. If consolidated, the Firm retains such specialized investment company guidelines. JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm"), a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the U.S. with operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. Refer to Note 32 for a discussion of the Firm's business segments. Note 1 - Basis of presentation Notes to consolidated financial statements Level 2 or 3 (a) Valued using observable market information, where available. In the absence of observable market information, valuations are based on the fair value of the underlying assets held by the VIE. (a) Excludes certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient. JPMorgan Chase & Co./2019 Form 10-K Level 2 or 3 Adjustments to the NAV as required, for restrictions on redemption (e.g., lock-up periods or withdrawal limitations) or where observable activity is limited. • Operating performance of the underlying portfolio company Adjustments as required, since comparable public companies are not identical to the company being valued, and for company-specific issues and lack of liquidity. Level 1 NAV is supported by the ability to redeem and purchase at the NAV level. • Additional available inputs relevant to the investment. Net asset value . Beneficial interests issued by consolidated VIES 157 Fund investments (e.g., mutual/collective investment funds, private equity funds, hedge funds, and real estate funds) • Notes to consolidated financial statements 158 Structured notes (included in 2,822 (c)(e) 166 JPMorgan Chase & Co./2019 Form 10-K Assets and liabilities measured at fair value on a recurring basis The following table presents the assets and liabilities reported at fair value as of December 31, 2019 and 2018, by major product category and fair value hierarchy. JPMorgan Chase & Co./2019 Form 10-K •Trading multiples of comparable public companies Level 2 or 3 Classification in the valuation hierarchy The embedded derivative features are considered using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs, depending on the embedded derivative. The specific inputs used vary according to the nature of the embedded derivative features, as described in the discussion above regarding derivatives valuation. Adjustments are then made to this base valuation to reflect the Firm's own credit risk (DVA). Refer to page 171 of this Note. Valuations are based on discounted cash flow analyses that consider the embedded derivative and the terms and payment structure of the note. • • Valuation methodology debt) borrowings and long-term deposits, short-term Product/instrument • • Interest rate correlation Level 2 or 3 Level 1 Credit Classifications in the valuation hierarchy • Forward equity price Credit correlation between the underlying debt instruments Equity option specific inputs include: CDS spreads and recovery rates • • Structured credit derivatives specific inputs include: In addition, specific inputs used for derivatives that are valued based on models with significant unobservable inputs are as follows: The key valuation inputs used will depend on the type of derivative and the nature of the underlying instruments and may include equity prices, commodity prices, interest rate yield curves, foreign exchange rates, volatilities, correlations, CDS spreads and recovery rates. Additionally, the credit quality of the counterparty and of the Firm as well as market funding levels may also be considered. Derivatives that are valued using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs as well as considering the contractual terms. Exchange-traded derivatives that are actively traded and valued using the exchange price. Valuation methodology Derivatives Product/instrument 23,339 Level 2 or 3 Mortgage servicing rights Private equity direct investments . Fair value is estimated using all available information; the range of potential inputs include: Level 3 Refer to Mortgage servicing rights in Note 15. Additionally, adjustments are made to reflect counterparty credit quality (CVA) and the impact of funding (FVA). Refer to page 171 of this Note. • Forward commodity price Commodity volatility Commodity derivatives specific inputs include: • Interest rate-FX correlation Transaction prices Foreign exchange correlation • Interest rate volatility Interest rate and FX exotic options specific inputs include: Equity-IR correlation . Equity-FX correlation . Equity correlation Equity volatility Interest rate spread volatility (1,448) Foreign exchange Equity (8,538) 928,185 25,229 8,481 724 452 7,305 340,962 $ $ $ $ 4,699 4,699 7,104 350,699 5,458 24,991 1 5,458 198,296 7,104 152,402 24,991 $ 13,543 $ (479,860) $ 276,746 795 Interest rate 75,569 41 16,481 59,047 5,920 Derivative payables: 1,674 549 549 28,589 $ $ 3,360 $ 802,830 4,246 1,732 Debt and equity instruments(d) Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings 139,436 U.S. Treasury and government agencies 128,295 1 128,294 Total mortgage-backed securities 5,188 5,188 Commercial nonagency 12,990 1 110,117 110,117 12,989 Residential nonagency U.S. GSES and government agencies(a) Mortgage-backed securities: Available-for-sale securities: 139,436 Obligations of U.S. states and municipalities 29,810 29,810 Deposits Total assets measured at fair value on a recurring basis Other assets(e) Mortgage servicing rights Loans Total available-for-sale securities Other Collateralized loan obligations Trading liabilities: Asset-backed securities: 845 77 21,787 I 845 77 8,821 12,966 Non-U.S. government debt securities Certificates of deposit Corporate debt securities (270,670) 8,603 Credit Level 1 Commercial nonagency Residential nonagency U.S. GSES and government agencies(a) Mortgage-backed securities: Debt instruments: Trading assets: Securities borrowed Federal funds sold and securities purchased under resale agreements December 31, 2018 (in millions) Fair value hierarchy Notes to consolidated financial statements 159 JPMorgan Chase & Co./2019 Form 10-K 233,844 (468,420) $ $ Level 2 Level 3 Derivative netting adjustments(f) $ Total mortgage-backed securities 1,512 11 1,501 1,862 64 1,798 76,798 36 75,745 549 5,105 13,235 Total fair value $ $ $ 13,235 5,105 $ 76,249 23,339 37,673 $ 52,406 601,409 5,480 47,261 | 13,158 (131,950) 1,039 143,960 109 (40,204) 1,652 763 14,358 Accounts payable and other liabilities Total trading liabilities Total derivative payables Commodity Equity Foreign exchange (13,469) Total trading assets(e) 12,537 200 63,182 $ $ Total liabilities measured at fair value on a recurring basis Long-term debt 36 Beneficial interests issued by consolidated VIES 3,728 119,277 19,685 43,708 9,255 45 452 9,214 502,010 518,491 59,951 3,231 904 7,758 (12,127) (468,420) (468,420) 79,548 411,049 8,119 $ 76 per barrel Commodity volatility 5% Commodity correlation (48)% 105% 95% MSRS Other assets 4.699 222 Discounted cash flows Discounted cash flows Refer to Note 15 Credit spread 45bps 45bps Yield 12% 12% $39 Forward commodity price (16) Option pricing Net commodity derivatives 65% Prepayment speed 9% Forward equity price(h) 92% 105% Equity volatility 9% 734 93% 10% 97% Equity-FX correlation (81)% 60% Equity-IR correlation 25% 35% Equity correlation (58)% Long-term debt, short-term borrowings, and deposits(e) Market comparables Option pricing 265 (a) The categories presented in the table have been aggregated based upon the product type, which may differ from their classification on the Consolidated balance sheets. Furthermore, the inputs presented for each valuation technique in the table are, in some cases, not applicable to every instrument valued using the technique as the characteristics of the instruments can differ. (b) Comprises U.S. GSES and government agency securities of $797 million, nonagency securities of $24 million and trading loans of $155 million. (c) Comprises nonagency securities of $4 million and trading loans of $95 million. (d) Comprises trading loans. (e) Long-term debt, short-term borrowings and deposits include structured notes issued by the Firm that are financial instruments that typically contain embedded derivatives. The estimation of the fair value of structured notes includes the derivative features embedded within the instrument. The significant unobservable inputs are broadly consistent with those presented for derivative receivables. (f) Includes level 3 assets and liabilities that are insignificant both individually and in aggregate. (g) Price is a significant unobservable input for certain instruments. When quoted market prices are not readily available, reliance is generally placed on price- based internal valuation techniques. The price input is expressed assuming a par value of $100. (h) Forward equity price is expressed as a percentage of the current equity price. JPMorgan Chase & Co./2019 Form 10-K 163 Notes to consolidated financial statements Changes in and ranges of unobservable inputs The following discussion provides a description of the impact on a fair value measurement of a change in each unobservable input in isolation, and the interrelationship between unobservable inputs, where relevant and significant. The impact of changes in inputs may not be independent, as a change in one unobservable input may give rise to a change in another unobservable input. Where relationships do exist between two unobservable inputs, those relationships are discussed below. Relationships may also exist between observable and unobservable inputs (for example, as observable interest rates rise, unobservable prepayment rates decline); such relationships have not been included in the discussion below. In addition, for each of the individual relationships described below, the inverse relationship would also generally apply. The following discussion also provides a description of attributes of the underlying instruments and external market factors that affect the range of inputs used in the valuation of the Firm's positions. Yield - The yield of an asset is the interest rate used to discount future cash flows in a discounted cash flow calculation. An increase in the yield, in isolation, would result in a decrease in a fair value measurement. Credit spread - The credit spread is the amount of additional annualized return over the market interest rate that a market participant would demand for taking exposure to the credit risk of an instrument. The credit spread for an instrument forms part of the discount rate used in a discounted cash flow calculation. Generally, an increase in the credit spread would result in a decrease in a fair value measurement. The yield and the credit spread of a particular mortgage- backed security primarily reflect the risk inherent in the instrument. The yield is also impacted by the absolute level of the coupon paid by the instrument (which may not correspond directly to the level of inherent risk). Therefore, the range of yield and credit spreads reflects the range of risk inherent in various instruments owned by the Firm. The risk inherent in mortgage-backed securities is driven by the subordination of the security being valued and the characteristics of the underlying mortgages within the collateralized pool, including borrower FICO scores, LTV ratios for residential mortgages and the nature of the property and/ or any tenants for commercial mortgages. For corporate debt securities, obligations of U.S. states and municipalities and other similar instruments, credit spreads reflect the credit quality of the obligor and the tenor of the obligation. Other level 3 assets and liabilities, net(f) 35% 25% 60% Price $17 $117 $37 Interest rate volatility 6% 44% Interest rate correlation 28,373 (65)% IR-FX correlation (58)% 40% Equity correlation 10% 97% Equity-FX correlation Equity-IR correlation (81)% 94% IR-FX correlation $115 $1 624 14,252 27,421 (285,873) 1,400 311,173 721 361,283 3,394 177,472 180,417 14,128 232 13,896 7,217 - 3,579 (14,175) 701 117 137,938 701,535 181,255 49,766 (479,860) 4,725 524,063 838 6,162 72,330 (11,080) 17,058 6,477 (39,250) 2,085 43,642 9,005 (129,482) 432 184 267,608 2,966 196 244 Other Physical commodities(c) Equity securities Total debt instruments Asset-backed securities 1,382 47,047 Loans(b) Total debt and equity instruments(d) 651 18% Loss severity 100% 35 Net foreign exchange derivatives Net equity derivatives Market comparables (469) Option pricing (138) Discounted cash flows (3,395) Option pricing Price 2% (479,860) Derivative receivables: Credit 2,630 37 48,429 18,514 53,924 252 6,478 88,584 Interest rate 48,797 2,000 45,307 ཊྚ ཀླུ ག་ ། ༅ ་ཤྲཥྞཾ སྨཱ ཀེ 2,593 159,753 104,889 71,890 3,638 Total derivative receivables Commodity Foreign exchange Equity 1,490 624 80,172 U.S. Treasury, GSES and government agencies(a) 927 8,932 $ 17,165 $ 4,169 $ $ (472,026) $ 680,612 $ 23,217 935 1,523 7,130 Trading liabilities: Debt and equity instruments(d) 195 899,182 19,048 935 5,607 Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings 7,810 236,291 $ $ $ Total available-for-sale securities Loans Mortgage servicing rights Total assets measured at fair value on a recurring basis 19,437 7,260 71,372 159,021 Derivative payables: 3,029 7,260 1 230,394 122 6,130 3,151 6,130 $ Deposits 19,437 Other Interest rate Foreign exchange 695 163,549 973 (152,432) 12,785 46,462 4,733 (41,034) 10,161 21,158 1,260 (13,046) 9,372 2,221 82,420 3,063 490,054 9.613 (460,119) 1,667 (18,609) 967 19,309 Equity Commodity Total derivative payables Total trading liabilities Accounts payable and other liabilities Beneficial interests issued by consolidated VIES Long-term debt Total liabilities measured at fair value on a recurring basis Credit $ 22,755 50 103,004 1,526 239,576 1,680 (234,998) 7,784 80,199 Other assets(e) Collateralized loan obligations 1,918 1,642 (245,490) 23,214 19,235 860 Interest rate 612 771 166,238 676 (154,235) 13,450 46,777 2,508 (39,339) 9,946 20,339 266,380 682 359,452 4,168 Commodity Total derivative receivables 79,355 184,099 3,635 267,089 71,119 482 131 232 5,182 1,855 7,037 13,192 301 13,493 155,656 199,628 71,833 (13,479) 6,991 1,453 56,059 Obligations of U.S. states and municipalities 37,723 Certificates of deposit Non-U.S.government debt securities 15,313 75 8,789 Corporate debt securities U.S. Treasury and government agencies Asset-backed securities: 68,646 8,520 6,654 83,820 56,059 37,723 75 24,102 1,918 41,769 83,819 6,654 518,969 5,817 (472,026) 54,213 157,109 718,597 9,985 (472,026) Total mortgage-backed securities 413,665 Available-for-sale securities: Mortgage-backed securities: U.S. GSES and government agencies (a) 68,646 Residential nonagency 8,519 1 Commercial nonagency Total trading assets(e) 512,809 9,663 (460,119) $71 Interest rate volatility 6% 44% Interest rate spread volatility 20bps 30bps Interest rate correlation (65)% 94% IR-FX correlation (58)% 40% Net credit derivatives 63 Discounted cash flows (174) Discounted cash flows Credit correlation Credit spread $102 $1 Price Market comparables $72 Loans(d) Asset-backed securities Net interest rate derivatives (395) Option pricing 193 Discounted cash flows Yield Prepayment speed 5% 8% 939 Market comparables Price $2 $116 $70 37 28% 4% 30% 31% 334 18,655 Corporate debt securities 55,089 155 27,056 27,878 Non-U.S.government debt securities 18,989 1,214 Certificates of deposit, bankers' acceptances and commercial paper 7,810 689 7,121 Obligations of U.S. states and municipalities 59,179 7,702 51,477 1,214 $112 Loans(b) 1,706 59% 3bps 1,308bps Recovery rate 15% 70% Conditional default rate Derivative receivables: 40,047 Total debt and equity instruments(d) Physical commodities(c) Equity securities Total debt instruments 2,883 127 2,756 Asset-backed securities 41,753 Other Prepayment speed - The prepayment speed is a measure of the voluntary unscheduled principal repayments of a prepayable obligation in a collateralized pool. Prepayment speeds generally decline as borrower delinquencies rise. An increase in prepayment speeds, in isolation, would result in a decrease in a fair value measurement of assets valued at a premium to par and an increase in a fair value measurement of assets valued at a discount to par. $4 Market comparables (d) Balances reflect the reduction of securities owned (long positions) by the amount of identical securities sold but not yet purchased (short positions). (e) Certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient are not required to be classified in the fair value hierarchy. At December 31, 2019 and 2018, the fair values of these investments, which include certain hedge funds, private equity funds, real estate and other funds, were $684 million and $747 million, respectively. Included in these balances at December 31, 2019 and 2018, were trading assets of $54 million and $49 million, respectively, and other assets of $630 million and $698 million, respectively. (f) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral received and paid when a legally enforceable master netting agreement exists. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. JPMorgan Chase & Co./2019 Form 10-K 161 Notes to consolidated financial statements Level 3 valuations The Firm has established well-structured processes for determining fair value, including for instruments where fair value is estimated using significant unobservable inputs (level 3). Refer to pages 154-158 of this Note for further information on the Firm's valuation process and a detailed discussion of the determination of fair value for individual financial instruments. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the fair value hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation model or other valuation technique to use. Second, due to the lack of observability of significant inputs, management must assess relevant empirical data in deriving valuation inputs including transaction details, yield curves, interest rates, prepayment speed, default rates, volatilities, correlations, prices (such as commodity, equity or debt prices), valuations of comparable instruments, foreign exchange rates and credit curves. The following table presents the Firm's primary level 3 financial instruments, the valuation techniques used to measure the fair value of those financial instruments, the significant unobservable inputs, the range of values for those inputs and, for certain instruments, the weighted averages of such inputs. While the determination to classify an instrument within level 3 is based on the significance of the unobservable inputs to the overall fair value measurement, level 3 financial instruments typically include observable components (that is, components that are actively quoted and can be validated to external sources) in addition to the unobservable components. The level 1 and/or level 2 inputs are not included in the table. In addition, the Firm manages the risk of the observable components of level 3 financial instruments using securities and derivative positions that are classified within levels 1 or 2 of the fair value hierarchy. The range of values presented in the table is representative of the highest and lowest level input used to value the significant groups of instruments within a product/instrument classification. Where provided, the weighted averages of the input values presented in the table are calculated based on the fair value of the instruments that the input is being used to value. In the Firm's view, the input range and the weighted average value do not reflect the degree of input uncertainty or an assessment of the reasonableness of the Firm's estimates and assumptions. Rather, they reflect the characteristics of the various instruments held by the Firm and the relative distribution of instruments within the range of characteristics. For example, two option contracts may have similar levels of market risk exposure and valuation uncertainty, but may have significantly different implied volatility levels because the option contracts have different underlyings, tenors, or strike prices. The input range and weighted average values will therefore vary from period-to- period and parameter-to-parameter based on the characteristics of the instruments held by the Firm at each balance sheet date. For the Firm's derivatives and structured notes positions classified within level 3 at December 31, 2019, interest rate correlation inputs used in estimating fair value were distributed across the range; equity correlation, equity-FX and equity-IR correlation inputs were concentrated in the middle of the range; commodity correlation inputs were concentrated in the middle of the range; credit correlation inputs were concentrated towards the lower end of the range; and forward equity prices and the interest rate-foreign exchange ("IR-FX") correlation inputs were distributed across the range. In addition, the interest rate volatility and interest rate spread volatility inputs used in estimating fair value were distributed across the range; equity volatilities and commodity volatilities were concentrated towards the lower end of the range; and forward commodity prices used in estimating the fair value of commodity derivatives were concentrated in the middle of the range. Prepayment speed inputs used in estimating the fair value of interest rate derivatives were concentrated towards the lower end of the range. Recovery rate inputs used in estimating the fair value of credit derivatives were distributed across the range; credit spreads were concentrated towards the lower end of the range; conditional default rates and loss severity inputs were concentrated towards the upper end of the range and price inputs were concentrated towards the lower end of the range. 162 JPMorgan Chase & Co./2019 Form 10-K Level 3 inputs(a) December 31, 2019 approximates fair value, because under fair value hedge accounting, the cost basis is adjusted for changes in fair value. Refer to Note 5 for a further discussion of the Firm's hedge accounting relationships. To provide consistent fair value disclosure information, all physical commodities inventories have been included in each period presented. JPMorgan Chase & Co./2019 Form 10-K 160 (c) Physical commodities inventories are generally accounted for at the lower of cost or net realizable value. "Net realizable value" is a term defined in U.S. GAAP as not exceeding fair value less costs to sell ("transaction costs"). Transaction costs for the Firm's physical commodities inventories are either not applicable or immaterial to the value of the inventory. Therefore, net realizable value approximates fair value for the Firm's physical commodities inventories. When fair value hedging has been applied (or when net realizable value is below cost), the carrying value of physical commodities 144,773 196 10 3,269 27 1 28 85,483 $ Fair value 35,468 574,090 54,886 $ 34,784 $ (460,119) $ 234,238 (a) At December 31, 2019 and 2018, included total U.S. GSE obligations of $104.5 billion and $92.3 billion, respectively, which were mortgage-related. (b) At December 31, 2019 and 2018, included within trading loans were $19.8 billion and $13.2 billion, respectively, of residential first-lien mortgages, and $3.4 billion and $2.3 billion, respectively, of commercial first-lien mortgages. Residential mortgage loans include conforming mortgage loans originated with the intent to sell to U.S. GSES and government agencies of $13.6 billion and $7.6 billion, respectively. 19,418 Product/Instrument Residential mortgage-backed securities and loans(b) $ 100% 5% Commercial mortgage-backed securities and loans(c) 99 Market comparables Price $0 $100 0% $79 10 Market comparables Price $71 $100 $95 Corporate debt securities 558 Obligations of U.S. states and municipalities Price Loss severity 5% (in millions) Principal valuation technique Weighted Unobservable inputs(8) Range of input values average 976 Discounted cash flows 0% Yield 18% 6% Prepayment speed 0% 26% 13% Conditional default rate 0% 2% Prepayment speeds may vary from collateral pool to collateral pool, and are driven by the type and location of the (19,483) Commercial nonagency (422) (168) 31 (82) 824 (55) U.S. Treasury, GSES and government agencies I | ----- Obligations of U.S. states and municipalities 689 13 85 (159) 876 (35) 624 securities 83 (86) (20) 15 11 2 20 (26) (8) (14) Êག (58) 23 2 (4) 4 1 Total mortgage-backed 15 (610) 10 13 (708) (562) 625 (538) 1,382 Asset-backed securities 127 37 727 (93) 28 (22) 37 Total debt instruments 3,635 158 2,452 (1,916) (40) 25 132 Loans Non-U.S. government debt securities 155 1 290 (287) 14 (18) 1,706 155 334 47 437 (247) (52) 112 (73) 558 Corporate debt securities 64 Residential nonagency $ (58) Trading assets: _ $ _- $ 14,561 Total fair value Derivative netting adjustments() $ 14,561 6,237 Securities borrowed $ Debt instruments: $ Level 3 Level 2 Level 1 December 31, 2019 (in millions) Fair value hierarchy underlying borrower, and the remaining tenor of the obligation as well as the level and type (e.g., fixed or floating) of interest rate being paid by the borrower. Typically collateral pools with higher borrower credit quality have a higher prepayment rate than those with lower borrower credit quality, all other factors being equal. Conditional default rate - The conditional default rate is a measure of the reduction in the outstanding collateral balance underlying a collateralized obligation as a result of defaults. While there is typically no direct relationship between conditional default rates and prepayment speeds, collateralized obligations for which the underlying collateral has high prepayment speeds will tend to have lower conditional default rates. An increase in conditional default rates would generally be accompanied by an increase in loss severity and an increase in credit spreads. An increase in the conditional default rate, in isolation, would result in a decrease in a fair value measurement. Conditional default rates reflect the quality of the collateral underlying a securitization and the structure of the securitization itself. Based on the types of securities owned in the Firm's market- making portfolios, conditional default rates are most typically at the lower end of the range presented. Loss severity - The loss severity (the inverse concept is the recovery rate) is the expected amount of future realized losses resulting from the ultimate liquidation of a particular loan, expressed as the net amount of loss relative to the outstanding loan balance. An increase in loss severity is generally accompanied by an increase in conditional default rates. An increase in the loss severity, in isolation, would result in a decrease in a fair value measurement. Federal funds sold and securities purchased under resale agreements The loss severity applied in valuing a mortgage-backed security investment depends on factors relating to the underlying mortgages, including the LTV ratio, the nature of the lender's lien on the property and other instrument- specific factors. Mortgage-backed securities: Residential nonagency 17,956 Corporate debt securities 27,169 26,600 Non-U.S.government debt securities 252 Certificates of deposit, bankers' acceptances and commercial paper 6,468 U.S. GSES and government agencies (a) Obligations of U.S. states and municipalities 78,289 U.S. Treasury, GSES and government agencies(a) 47,973 Total mortgage-backed securities 1,486 Commercial nonagency 1,977 44,510 10,295 (830) 164 Correlation - Correlation is a measure of the relationship between the movements of two variables. Correlation is a pricing input for a derivative product where the payoff is driven by one or more underlying risks. Correlation inputs are related to the type of derivative (e.g., interest rate, credit, equity, foreign exchange and commodity) due to the nature of the underlying risks. When parameters are positively correlated, an increase in one parameter will result in an increase in the other parameter. When parameters are negatively correlated, an increase in one parameter will result in a decrease in the other parameter. An increase in correlation can result in an increase or a decrease in a fair value measurement. Given a short correlation position, an increase in correlation, in isolation, would generally result in a decrease in a fair value measurement. Settlements(g) Transfers into level 3(h) Transfers (out of) level 3(h) Fair value at Dec. 31, 2019 Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2019 Debt instruments: Mortgage-backed securities: Purchases(f) Sales U.S. GSES and government agencies 549 $ (62) 773 $ (310) $ (134) $ 1 $ (20) $ 797 $ JPMorgan Chase & Co./2019 Form 10-K gains/ (losses) unrealized The level of correlation used in the valuation of derivatives with multiple underlying risks depends on a number of factors including the nature of those risks. For example, the correlation between two credit risk exposures would be different than that between two interest rate risk exposures. Similarly, the tenor of the transaction may also impact the correlation input, as the relationship between the underlying risks may be different over different time periods. Furthermore, correlation levels are very much dependent on market conditions and could have a relatively wide range of levels within or across asset classes over time, particularly in volatile market conditions. Volatility Volatility is a measure of the variability in possible returns for an instrument, parameter or market index given how much the particular instrument, parameter or index changes in value over time. Volatility is a pricing input for options, including equity options, commodity options, and interest rate options. Generally, the higher the volatility of the underlying, the riskier the instrument. Given a long position in an option, an increase in volatility, in isolation, would generally result in an increase in a fair value measurement. The level of volatility used in the valuation of a particular option-based derivative depends on a number of factors, including the nature of the risk underlying the option (e.g., the volatility of a particular equity security may be significantly different from that of a particular commodity index), the tenor of the derivative as well as the strike price of the option. Forward price - Forward price is the price at which the buyer agrees to purchase the asset underlying a forward contract on the predetermined future delivery date, and is such that the value of the contract is zero at inception. The forward price is used as an input in the valuation of certain derivatives and depends on a number of factors including interest rates, the current price of the underlying asset, and the expected income to be received and costs to be incurred by the seller as a result of holding that asset until the delivery date. An increase in the forward can result in an increase or a decrease in a fair value measurement. Changes in level 3 recurring fair value measurements The following tables include a rollforward of the Consolidated balance sheets amounts (including changes in fair value) for financial instruments classified by the Firm within level 3 of the fair value hierarchy for the years ended December 31, 2019, 2018 and 2017. When a determination is made to classify a financial instrument within level 3, the determination is based on the significance of the unobservable inputs to the overall fair value measurement. However, level 3 financial instruments typically include, in addition to the unobservable or level 3 components, observable components (that is, components that are actively quoted and can be validated to external sources); accordingly, the gains and losses in the table below include changes in fair value due in part to observable factors that are part of the valuation methodology. Also, the Firm risk- manages the observable components of level 3 financial instruments using securities and derivative positions that are classified within level 1 or 2 of the fair value hierarchy; as these level 1 and level 2 risk management instruments are not included below, the gains or losses in the following tables do not reflect the effect of the Firm's risk management activities related to such level 3 instruments. JPMorgan Chase & Co./2019 Form 10-K 165 January 1, 2019 Notes to consolidated financial statements December 31, 2019 (in millions) Assets:(a) Trading assets: Fair value measurements using significant unobservable inputs Fair Total realized/ value at Year ended 810 $ 2,966 6 (7) 724 (180) (c) Fair value measurements using significant unobservable inputs Total Fair realized/ (33) Year ended December 31, 2019 (in millions) January 1, 2019 unrealized (gains)/ losses Purchases Sales Issuances Settlements(g) Transfers into level 3(h) Transfers (out of) level 3(h) value at Fair value at Dec. 31, 2019 (165) (198) (c) 130 (2,584) (c) 1-------1- - 1 - - 1 194 122 (125) (1) 6,130 (1,180) (d) 927 1,489 (789) (951) 4,699 (1,180) (d) 4 (c) (16) (4,489) Change in unrealized gains/(losses) related to financial instruments held Liabilities:(a) Accounts payable and other liabilities 10 (2) (c) (84) 115 6 45 3 (c) 29 (c) consolidated VIES 1 (1) (c) Long-term debt 19,418 2,815 (c)(e) 10,441 (1,343) Beneficial interests issued by at Dec. 31, 2019 41 16 $ 4,169 $ 278 (c)(e) $ - $ - Short-term borrowings 1,523 229 (c)(e) $ 916 $ 3,441 (47) (806) $ (3,356) (1,209) $ 3,360 (248) 1,674 $ 307 (c)(e) 155 (c)(e) Trading liabilities - debt and equity instruments 50 2 (c) (22) 41 1 12 $ 85 845 1,144 Deposits (89) 2,560 (2,045) (906) 993 (1,457) 3,394 123 (c) Net derivative receivables:(b) 81 (c) Interest rate Foreign exchange Equity Commodity Total net derivative receivables Available-for-sale securities: Mortgage-backed securities Asset-backed securities Total available-for-sale securities Credit Total trading assets - debt and equity instruments < ྴ ; ཀྱེ ྴ ་ 232 Equity securities (411) 232 (41) 58 (103) (22) 181 (109) 196 (18) Other 301 (36) 50 (26) (54) 2 (5) Loans Mortgage servicing rights 4,168 (38) (394) 1 (607) (380) (2,225) (310) 397 (573) (503) 224 (3,395) (22) (1,608) 36 (348) 89 (6) (3,796) (794) (c) Other assets 579 (1,122) (1,129) 497 312 (405) (67) (125) 5 (7) 118 (332) (599) (107) (36) 20 109 (9) 17 (127) (139) (297) (551) 29 8 (44) 1 2,695 6 (1) (747) (1) 1 (c) (16) (6,172) 2,695 1 (e) Changes in fair value exclude contractual interest, which is included in interest income and interest expense for all instruments other than hybrid financial instruments. Refer to Note 7 for further information regarding interest income and interest expense. (2,022) (a) Unrealized gains/(losses) due to instrument-specific credit risk (DVA) for liabilities for which the fair value option has been elected is recorded in OCI, while realized gains/(losses) are recorded in principal transactions revenue. Realized gains/(losses) due to instrument-specific credit risk recorded in principal transactions revenue were not material for the years ended December 31, 2019, 2018 and 2017. (b) Long-term debt measured at fair value predominantly relates to structured notes. Although the risk associated with the structured notes is actively managed, the gains/(losses) reported in this table do not include the income statement impact of the risk management instruments used to manage such risk. Long-term debt: Changes in value attributable to instrument-specific credit risk were derived principally from observable changes in the Firm's credit spread as observed in the bond market. 6,130 927 (d) Reported in other income. Loans and lending-related commitments: For floating- rate instruments, all changes in value are attributed to instrument-specific credit risk. For fixed-rate instruments, an allocation of the changes in value for the period is made between those changes in value that are interest rate-related and changes in value that are credit-related. Allocations are generally based on an analysis of borrower-specific credit spread and recovery information, where available, or benchmarking to similar entities or industries. Determination of instrument-specific credit risk for items for which a fair value election was made The following describes how the gains and losses that are attributable to changes in instrument-specific credit risk, were determined. 6 (16) (6,173) (2,022) Long-term debt(a)(b) (533) Trading liabilities 181 Securities financing agreements: Generally, for these types of agreements, there is a requirement that collateral be maintained with a market value equal to or in excess of the principal amount loaned; as a result, there would be no adjustment or an immaterial adjustment for instrument-specific credit risk related to these agreements. (1,730) (1,730) 181 (533) Federal funds purchased and securities loaned or sold under repurchase agreements (8) (8) 11 11 11 11 Short-term borrowings (a) (693) (693) 862 862 (747) Other liabilities 176 Total net derivative receivables (1) 1 276 Asset-backed securities 1 Mortgage-backed securities Available-for-sale securities: 803 (c) 397 (3,796) (729) 1,047 (2,440) 1,841 338 (c) (4,250) 146 (17) (1,129) 7 (301) Deposits(a) (72) 1 Total available-for-sale securities JPMorgan Chase & Co./2019 Form 10-K 277 Loans 4 (37) (740) (7) (c) 122 (74) (196) 1 (277) (277) (37) 61 (328) (c) (636) 123 1,246 230 (d) 6,030 1,265 Other assets Mortgage servicing rights (7) (c) 276 1 (i) (44) (36) 11 19 (c) 39 Trading liabilities - debt and equity instruments - $ $ 4,142 $ (136) (c)(e) $ 1,665 (329) (c)(e) Short-term borrowings Deposits Liabilities:(a) (99) related to financial instruments held at Dec. 31, 2018 Fair value at Dec. 31, 2018 Transfers (out of) level 3(h) Purchases Sales Issuances Settlements(g) level 3(h) losses Transfers into (gains)/ January 1, 2018 (in millions) December 31, 2018 Change in unrealized (gains)/losses 114 Accounts payable and other 13 16,125 (1,169) (c)(e) 561 Long-term debt 39 consolidated VIES Beneficial interests issued by liabilities 10 4 16 (c) 50 14 (1) $ (204) (c)(e) (131) (c)(e) (540) $4,169 (152) 1,523 272 2 $ (736) $ (3,388) $ 1,437 $ 3,455 5 (12) unrealized Total realized/ Fair value at Year ended (26) (26) (1) (1) (1) (1) Other changes in fair value 1 1 (1) (1) (12) 3 (c) (9) Other assets (d) 5 11 5 (45) (d) (40) Changes in instrument-specific credit risk (55) (d) Loans: 747 (c) Fair value measurements using significant unobservable inputs (340) (c) 230 (d) specific credit risk 763 2 (c) 765 414 1 (c) 415 330 14 (c) 344 Other changes in fair value 254 1,224 (c) 1,478 160 185 (c) 345 217 964 (2,225) U.S. GSES and government agencies (617) 1 government agencies U.S. Treasury, GSES and (22) 624 (165) 189 (97) (232) (1) 574 378 securities ཁྱཻ། Total mortgage-backed (2) 1 (21) $ 11 (23) Obligations of U.S. states and municipalities 744 364 (18) 312 Corporate debt securities (9) 155 (94) 23 (12) (277) 459 (22) 78 securities Non-U.S. government debt (17) 689 (80) (70) 112 (17) (21) 36 (17) (18) Mortgage-backed securities: Debt instruments: Trading assets: Assets:(a) Fair value at Dec. 31, 2018 Transfers (out of) level 3(h) Transfers into level 3(h) Settlements(g) Purchases(f) Sales gains/ (losses) January 1, 2018 (in millions) December 31, 2018 unrealized value at Year ended realized/ Fair Fair value measurements using significant unobservable inputs Total Residential nonagency Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2018 (309) 1 307 $ (23) 18 2 11 Commercial nonagency 64 (74) 59 (7) (50) 78 (2) 60 Residential nonagency TA 549 (70) $ 94 $ (73) $ $ 478 $ (164) $ $ 330 (48) (229) 334 Credit 187 (38) 19 (15) (430) 107 (133) 150 264 (35) Interest rate (320) (c) (1,486) 4,168 1,442 (1,069) (2,882) 3,144 (351) (c) 5,370 equity instruments Net derivative receivables: (b) (40) 5 (7) 1,805 (2,208) 1,676 198 (3,409) (674) (73) Commodity Equity (63) (297) 42 (108) 30 (20) 52 (396) 103 Foreign exchange (28) (107) 23 4 (57) Total trading assets - debt and (301) 301 (4) 22 127 (101) 45 (55) (41) 98 28 153 Asset-backed securities (1) 1,706 (765) 813 (658) (1,793) 1,364 26 2,719 Loans (1) Total debt instruments 262 4,385 2,971 3 (118) (40) 55 (285) 690 Other 9 (127) 232 107 (1) (120) 118 (40) 295 Equity securities (28) (1,355) 3,635 1,332 (950) (2,722) (26) (39) 83 11,919 7 (c)(e) $ 198 (c)(e) (874) $4,142 (202) 1,665 11 $ 150 $ (291) (2,748) 3,289 42 (c)(e) 1,134 $ $ 3,027 $ $ 2,117 $152 (c)(e) $ 48 (46) (3) (c) 43 Trading liabilities - debt and equity instruments Short-term borrowings 3 Deposits 3 39 12,850 1,067 (c)(e) Long-term debt 39 78 (6) 39 (122) 2 (c) 48 consolidated VIES Beneficial interests issued by (2) (c) 13 3 (1) (2) (c) 13 liabilities Accounts payable and other (9) Liabilities:(a) at Dec. 31, 2017 related to financial instruments held 14 277 (870) (177) 66 2,223 244 (c) Other assets (797) (140) 1,103 (303) (26) 35 (c) (232) (d) 6,096 Mortgage servicing rights 570 Loans (352) (50) (i) 276 3 (c) 6,030 Change in unrealized (gains)/losses Fair value at Dec. 31, 2017 Transfers (out of) level 3(h) Transfers into level 3(h) Settlements() Sales Issuances Purchases unrealized (gains)/ losses 1, 2017 12,458 (in millions) December 31, 2017 Total realized/ Fair value at Year ended Fair value measurements using significant unobservable inputs 74 (c) 1,265 (221) (232) (d) January 15 (i) (10,985) (925) 170 driven by market movements in long-term debt. $1.3 billion of net losses on liabilities predominantly 2017 $1.6 billion of net gains on liabilities largely driven by market movements in long-term debt. 2018 driven by market movements in long-term debt. $3.3 billion of net losses on liabilities predominantly to Note 15 for additional information on MSRS. $2.1 billion of net losses on assets largely due to MSRS reflecting faster prepayment speeds on lower rates. Refer • • . • The following describes significant components of total realized/unrealized gains/(losses) for instruments measured at fair value on a recurring basis for the years ended December 31, 2019, 2018 and 2017. These amounts exclude any effects of the Firm's risk management activities where the financial instruments are classified as level 1 and 2 of the fair value hierarchy. Refer to Changes in level 3 recurring fair value measurements rollforward tables on pages 165-169 for further information on these instruments. 2019 Gains and losses All transfers are based on changes in the observability and/or significance of the valuation inputs and are assumed to occur at the beginning of the quarterly reporting period in which they occur. Notes to consolidated financial statements 169 JPMorgan Chase & Co./2019 Form 10-K $1.2 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. Credit and funding adjustments - derivatives Derivatives are generally valued using models that use as their basis observable market parameters. These market parameters generally do not consider factors such as counterparty nonperformance risk, the Firm's own credit quality, and funding costs. Therefore, it is generally necessary to make adjustments to the base estimate of fair value to reflect these factors. FVA represents the adjustment to reflect the impact of funding and is recognized where there is evidence that a market participant in the principal market would incorporate it in a transfer of the instrument. The Firm's FVA framework, applied to uncollateralized (including partially collateralized) over-the-counter ("OTC") derivatives incorporates key inputs such as: (i) the expected funding requirements arising from the Firm's positions with Other assets (a) Loans December 31, 2019 (in millions) The following tables present the assets held as of December 31, 2019 and 2018, respectively, for which a nonrecurring fair value adjustment was recorded during the years ended December 31, 2019 and 2018, respectively, by major product category and fair value hierarchy. Assets and liabilities measured at fair value on a nonrecurring basis 171 JPMorgan Chase & Co./2019 Form 10-K The valuation of the Firm's liabilities for which the fair value option has been elected requires consideration of the Firm's own credit risk. DVA on fair value option elected liabilities reflects changes (subsequent to the issuance of the liability) in the Firm's probability of default and LGD, which are estimated based on changes in the Firm's credit spread observed in the bond market. Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue. Unrealized (gains)/losses are reported in OCI. Refer to page 169 in this Note and Note 24 for further information. Valuation adjustments on fair value option elected liabilities $ 241 $ 193 $ 802 199 (74) (295) 2017 2018 2019 Derivatives FVA Derivatives CVA Credit and funding adjustments: Year ended December 31, (in millions) The following table provides the impact of credit and funding adjustments on principal transactions revenue in the respective periods, excluding the effect of any associated hedging activities. The FVA presented below includes the impact of the Firm's own credit quality on the inception value of liabilities as well as the impact of changes in the Firm's own credit quality over time. each counterparty and collateral arrangements; and (ii) the estimated market funding cost in the principal market which, for derivative liabilities, considers the Firm's credit risk (DVA). For collateralized derivatives, the fair value is estimated by discounting expected future cash flows at the relevant overnight indexed swap rate given the underlying collateral agreement with the counterparty, and therefore a separate FVA is not necessary. CVA represents the adjustment, relative to the relevant benchmark interest rate, necessary to reflect counterparty nonperformance risk. The Firm estimates CVA using a scenario analysis to estimate the expected positive credit exposure across all of the Firm's existing positions with each counterparty, and then estimates losses based on the probability of default and estimated recovery rate as a result of a counterparty credit event considering contractual factors designed to mitigate the Firm's credit exposure, such as collateral and legal rights of offset. The key inputs to this methodology are (i) the probability of a default event occurring for each counterparty, as derived from observed or estimated CDS spreads; and (ii) estimated recovery rates implied by CDS spreads, adjusted to consider the differences in recovery rates as a derivative creditor relative to those reflected in CDS spreads, which generally reflect senior unsecured creditor risk. $1.5 billion of trading loans driven by an increase in observability. • $1.7 billion of long-term debt driven by a decrease in observability and an increase in the significance of unobservable inputs for certain structured notes. During the year ended December 31, 2017, significant transfers from level 3 into level 2 included the following: Transfers between levels for instruments carried at fair value on a recurring basis Level 3 assets were $13.5 billion at December 31, 2019, reflecting a decrease of $3.6 billion from December 31, 2018, partially due to a $1.4 billion decrease in MSRs. Refer to the Gains and losses section below for additional information. For the year ended December 31, 2019 Level 3 assets (including assets measured at fair value on a nonrecurring basis) were 0.6% of total Firm assets at December 31, 2019. The following describes significant changes to level 3 assets since December 31, 2018, for those items measured at fair value on a recurring basis. Refer to Assets and liabilities measured at fair value on a nonrecurring basis on page 172 for further information on changes impacting items measured at fair value on a nonrecurring basis. Consolidated balance sheets changes Level 3 analysis (i) Realized gains/(losses) on AFS securities, as well as other-than-temporary impairment ("OTTI") losses that are recorded in earnings, are reported in investment securities gains/ (losses). Unrealized gains/(losses) are reported in OCI. There were no realized gains/(losses) and foreign exchange hedge accounting adjustments recorded in income on AFS securities for the years ended December 31, 2019 and 2017, respectively and $1 million recorded for the year ended December 31, 2018. There were no unrealized gains/(losses) recorded on AFS securities in OCI for the years ended December 31, 2019 and 2018, respectively and $15 million recorded for the year ended December 31, 2017. (h) All transfers into and/or out of level 3 are based on changes in the observability and/or significance of the valuation inputs and are assumed to occur at the beginning of the quarterly reporting period in which they occur. (g) Includes financial assets and liabilities that have matured, been partially or fully repaid, impacts of modifications, deconsolidation associated with beneficial interests in VIES and other items. (f) Loan originations are included in purchases. (e) Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue, and they were not material for the years ended December 31, 2019, 2018 and 2017, respectively. Unrealized (gains)/losses are reported in OCI, and they were $319 million, $(277) million and $(48) million for the years ended December 31, 2019, 2018 and 2017, respectively. (d) Changes in fair value for MSRs are reported in mortgage fees and related income. (c) Predominantly reported in principal transactions revenue, except for changes in fair value for CCB mortgage loans, and lending-related commitments originated with the intent to sell, and mortgage loan purchase commitments, which are reported in mortgage fees and related income. (b) All level 3 derivatives are presented on a net basis, irrespective of underlying counterparty. (a) Level 3 assets as a percentage of total Firm assets accounted for at fair value (including assets measured at fair value on a nonrecurring basis) were 2%, 3% and 3% at December 31, 2019, 2018 and 2017, respectively. Level 3 liabilities as a percentage of total Firm liabilities accounted for at fair value (including liabilities measured at fair value on a nonrecurring basis) were 16%, 15% and 15% at December 31, 2019, 2018 and 2017, respectively. JPMorgan Chase & Co./2019 Form 10-K 168 552 (c)(e) 16,125 During the year ended December 31, 2019, significant transfers from level 2 into level 3 included the following: • • • $1.0 billion of gross equity derivative receivables and $2.5 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. • During the year ended December 31, 2017, significant transfers from level 2 into level 3 included the following: $1.2 billion of gross equity derivative receivables and $1.5 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $1.1 billion of long-term debt driven by a decrease in observability and an increase in the significance of unobservable inputs for certain structured notes. During the year ended December 31, 2018, significant transfers from level 3 into level 2 included the following: $1.5 billion of total debt and equity instruments, the majority of which were trading loans, driven by an increase in observability. $1.0 billion of gross equity derivative receivables and $1.6 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. During the year ended December 31, 2018, significant transfers from level 2 into level 3 included the following: $1.4 billion of total debt and equity instruments, the majority of which were trading loans, driven by a decrease in observability. $1.4 billion of long-term debt as a result of an increase in observability and a decrease in the significance of unobservable inputs. • 1,660 JPMorgan Chase & Co./2019 Form 10-K $962 million of gross commodities derivative payables as a result of an increase in observability. $1.1 billion of gross equity derivative receivables and $1.3 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $1.5 billion of total debt and equity instruments, the majority of which were obligations of U.S. states and municipalities and trading loans, driven by an increase in observability. During the year ended December 31, 2019, significant transfers from level 3 into level 2 included the following: $904 million of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. $993 million of total debt and equity instruments, the majority of which were trading loans, driven by a decrease in observability. • • • $1.2 billion of deposits as a result of an increase in observability and a decrease in the significance of unobservable inputs. 664 Total available-for-sale securities 14 (2,832) 2,389 333 4,837 Loans 18 312 (195) 157 (497) (612) 872 11 576 Corporate debt securities 78 (71) 62 (518) (1,323) 559 806 2,719 4,385 (2,180) 1,346 (2,028) (4,633) 4,567 411 6,902 Total debt instruments 153 (198) 75 (56) (356) 354 32 302 Asset-backed securities 43 (1,491) 46 Non-U.S. government debt securities 15 1 11 (49) 64 (13) (44) 27 9 17 Commercial nonagency 11 60 (133) 132 (64) (30) 53 19 1 Total mortgage-backed securities 492 17 744 (5) (70) 152 188 649 municipalities Obligations of U.S. states and | 68 1 government agencies U.S. Treasury, GSES and (8) 378 (225) 245 (147) (245) 241 1 Equity securities 231 39 (85) (149) Commodity (161) (3,409) 422 (1,482) (245) (551) 1,116 (2,252) (417) Equity 42 (396) 149 (61) 854 (10) 13 (1,384) 43 (433) (6) (1) (674) 276 1 (352) (50) 15 663 Asset-backed securities 1 Mortgage-backed securities Foreign exchange Available-for-sale securities: (4,250) 528 (1,480) (864) (649) 1,190 (2,360) (615) (c) Total net derivative receivables (718) (1,278) (c) Total assets measured at fair value on a nonrecurring basis 32 (41) 550 (c) 7,894 equity instruments Total trading assets - debt and 39 690 (10) 17 21 295 (58) 59 (4) (162) (46) (148) 176 30 100 761 Other 4,773 (4,827) (2,194) 1,422 77 (6) 1 98 (164) Credit (473) 264 (1) (8) (35) (1,040) 60 72 1,263 Interest rate Net derivative receivables:(b) (c) 128 5,370 (2,248) (82) $ (c) Reported in mortgage fees and related income. Level 1 related commitments $ Wholesale lending- Total estimated fair value(b) Level 3 Level 2 Level 1 Carrying value(a) Total estimated fair value Level 3 Level 2 Level 1 Carrying value(a) (in billions) December 31, 2018 Estimated fair value hierarchy December 31, 2019 Estimated fair value hierarchy The majority of the Firm's lending-related commitments are not carried at fair value on a recurring basis on the Consolidated balance sheets. The carrying value of the wholesale allowance for lending-related commitments and the estimated fair value of these wholesale lending-related commitments were as follows for the periods indicated. (a) Fair value is typically estimated using a discounted cash flow model that incorporates the characteristics of the underlying loans (including principal, contractual interest rate and contractual fees) and other key inputs, including expected lifetime credit losses, interest rates, prepayment rates, and primary origination or secondary market spreads. For certain loans, the fair value is measured based on the value of the underlying collateral. The difference between the estimated fair value and carrying value of a financial asset or liability is the result of the different methodologies used to determine fair value as compared with carrying value. For example, credit losses are estimated for a financial asset's remaining life in a fair value calculation but are estimated for a loss emergence period in the allowance for loan losses calculation; future loan income (interest and fees) is incorporated in a fair value calculation but is generally not considered in the allowance for loan losses. 227.9 3.3 1.2 $ 224.6 - $ Certain securities financing agreements, such as those with an embedded derivative and/or a maturity of greater than one year Loans purchased or originated as part of securitization warehousing activity, subject to bifurcation accounting, or managed on a fair value basis, including lending- related commitments The Firm's election of fair value includes the following instruments: • The Firm has elected to measure certain instruments at fair value for several reasons including to mitigate income statement volatility caused by the differences between the measurement basis of elected instruments (e.g., certain instruments that otherwise would be accounted for on an accrual basis) and the associated risk management arrangements that are accounted for on a fair value basis, as well as to better reflect those instruments that are managed on a fair value basis. The fair value option provides an option to elect fair value as an alternative measurement for selected financial assets, financial liabilities, unrecognized firm commitments, and written loan commitments. Note 3 - Fair value option JPMorgan Chase & Co./2019 Form 10-K 174 The Firm does not estimate the fair value of consumer lending-related commitments. In many cases, the Firm can reduce or cancel these commitments by providing the borrower notice or, in some cases as permitted by law, without notice. Refer to page 156 of this Note for a further discussion of the valuation of lending-related commitments. (b) The prior period amounts have been revised to conform with the current period presentation. (a) Excludes the current carrying values of the guarantee liability and the offsetting asset, each of which is recognized at fair value at the inception of the guarantees. 2.2 2.2 $ $ $ 1.0 $ 1.9 $ 1.9 $ $ 227.1 221.8 3.5 Accounts payable and other 181.4 62.1 181.4 62.1 62.1 181.4 183.1 35.0 35.0 35.0 Short-term borrowings 183.1 183.1 under repurchase agreements securities loaned or sold Federal funds purchased and $ 1,447.5 $ 1,447.5 $ - $ 1,447.4 $ $ 1,534.1 liabilities 164.0 0.1 160.0 218.3 215.5 interest debentures subordinated deferrable Long-term debt and junior 20.2 20.2 20.2 17.9 Owned beneficial interests in securitized financial assets that contain embedded credit derivatives, which would otherwise be required to be separately accounted for as a derivative instrument 17.9 consolidated VIES Beneficial interests issued by 160.2 3.0 157.0 0.2 160.6 163.6 3.5 17.8 - Structured notes, which are predominantly financial instruments that contain embedded derivatives, that are issued as part of client-driven activities JPMorgan Chase & Co./2019 Form 10-K Purchases(f) Sales Settlements(g) Transfers into level 3(h) level 3(h) U.S. GSES and government agencies $ 392 $ (11) $ 161 $ (171) $ (70) $ 49 $ (43) $ 307 $ (20) gains/ 1, 2017 (losses) Changes in instrument- unrealized Fair value at January Fair value hierarchy (7,769) 1,143 (831) 19,418 (1,385) (c)(e) JPMorgan Chase & Co./2019 Form 10-K 167 Notes to consolidated financial statements Year ended December 31, 2017 (in millions) Assets:(a) Trading assets: Debt instruments: Mortgage-backed securities: Fair value measurements using significant unobservable inputs Transfers (out of) Fair value at Dec. 31, 2017 Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2017 Total realized/ assets: Loans reported as trading 1,945 purchased under resale Federal funds sold and securities December 31, (in millions) Total changes in fair value recorded(e) All other income Principal transactions Total changes in fair value recorded(e) All other income Principal transactions Total changes in fair value recorded(e) All other income Principal transactions 2017 2018 2019 The following table presents the changes in fair value included in the Consolidated statements of income for the years ended December 31, 2019, 2018 and 2017, for items for which the fair value option was elected. The profit and loss information presented below only includes the financial instruments that were elected to be measured at fair value; related risk management instruments, which are required to be measured at fair value, are not included in the table. Changes in fair value under the fair value option election Notes to consolidated financial statements 175 agreements $ (36) $ $ 2 (c) 1,943 (1,679) 1 (c) (1,680) 2,481 (1) (c) 2,482 excluding loans Certain long-term beneficial interests issued by CIB's consolidated securitization trusts where the underlying assets are carried at fair value Debt and equity instruments, 50 (97) $ (97) $ 50 (35) $ 22 $ (35) $ 22 (36) $ 133 Securities borrowed Trading assets: $ 1,534.1 $ 133 $ 1,533.8 $ reclassified to held-for-sale. (a) Primarily includes the impact of certain mortgage loans that were $ 64 $ (308) $ (106) gains/(losses) Total nonrecurring fair value --(1) liabilities Accounts payable and other $ (159) (148) 132 (b) 2017 2018 $ (68) 2019 $(274) (a) 168 (b) Other assets December 31, (in millions) Loans The following table presents the total change in value of assets and liabilities for which a fair value adjustment has been recognized for the years ended December 31, 2019, 2018 and 2017, related to assets and liabilities held at those dates. Nonrecurring fair value changes There were no liabilities measured at fair value on a nonrecurring basis at December 31, 2019 and 2018. (b) Included $187 million and $149 million for the years ended December 31, 2019 and 2018, respectively, of net gains as a result of the measurement alternative. (c) of the $269 million in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2019, $248 million related to residential real estate loans carried at the net realizable value of the underlying collateral (e.g., collateral-dependent loans and other loans charged off in accordance with regulatory guidance). These amounts are classified as level 3 as they are valued using information from broker's price opinions, appraisals and automated valuation models and discounted based upon the Firm's experience with actual liquidation values. These discounts ranged from 14% to 49% with a weighted average of 28%. Refer to Note 12 for further information about the measurement of impaired collateral-dependent loans, and other loans where the carrying value is based on the fair value of the underlying collateral (e.g., residential mortgage loans charged off in accordance with regulatory guidance). JPMorgan Chase & Co./2019 Form 10-K Included in other assets above is the Firm's interest in approximately 40 million Visa Class B shares, recorded at a nominal carrying value. These shares are subject to certain transfer restrictions currently and will be convertible into Visa Class A shares upon final resolution of certain litigation matters involving Visa. The conversion rate of Visa Class B shares into Visa Class A shares is 1.6228 at December 31, 2019, and may be adjusted by Visa depending on developments related to the litigation matters. (a) The cumulative upward carrying value changes between January 1, 2018 and December 31, 2019 were $528 million. (b) The cumulative downward carrying value changes/impairment between January 1, 2018 and December 31, 2019 were $(200) million. (42) 309 1,510 2,441 $ 229 $ 2018 2019 Downward carrying value changes/impairment (b) Upward carrying value changes (a) Carrying value Other assets (in millions) As of or for the year ended December 31, The following table presents the carrying value of equity securities without readily determinable fair values held as of December 31, 2019 and 2018, that are measured under the measurement alternative and the related adjustments recorded during the periods presented for those securities with observable price changes. These securities are included in the nonrecurring fair value tables when applicable price changes are observable. In its determination of the new carrying values upon observable price changes, the Firm may adjust the prices if deemed necessary to arrive at the Firm's estimated fair values. Such adjustments may include adjustments to reflect the different rights and obligations of similar securities, and other adjustments that are consistent with the Firm's valuation techniques for private equity direct investments. The Firm measures certain equity securities without readily determinable fair values at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer, with such changes recognized in other income. Equity securities without readily determinable fair values 172 (b) Primarily includes certain mortgage loans that were reclassified to held-for-sale. Total assets measured at fair value on a nonrecurring basis (a) Primarily includes equity securities without readily determinable fair values that were adjusted based on observable price changes in orderly transactions from an identical or similar investment of the same issuer (measurement alternative). Of the $1.0 billion in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2019, $787 million related to such equity securities. These equity securities are classified as level 3 due to the infrequency of the observable prices and/or the restrictions on the shares. 1,360 $ 1,298 $ 3,476 $ 1,043 1,029 14 - 3,731 269 (c) $ $ (b) 3,462 $ Total fair value - Level 2 Level 3 4,774 Fair value hierarchy December 31, 2018 (in millions) Loans $ 1,079 $ 281 $ $ 823 815 537 Additional disclosures about the fair value of financial instruments that are not carried on the Consolidated balance sheets at fair value 264 273 $ -8 $ value Level 3 Level 2 Level 1 Total fair Other assets $ U.S. GAAP requires disclosure of the estimated fair value of certain financial instruments, which are included in the following table. However, this table does not include other items, such as nonfinancial assets, intangible assets, certain financial instruments, and customer relationships. In the opinion of management, these items, in the aggregate, add significant value to JPMorgan Chase, but their fair value is not disclosed in this table. $ Financial instruments for which carrying value approximates fair value 308.4 308.4 234.6 61.3 Other 939.5 Loans, net of allowance for loan losses(a) 48.8 0.1 47.5 Investment securities, held-to- maturity 133.5 234.6 133.5 Securities borrowed 234.6 resale agreements securities purchased under Federal funds sold and 133.5 106.9 106.9 48.9 Financial liabilities 31.5 (160) Deposits 106.9 308.4 60.6 970.0 728.5 1.0 72.0 59.6 61.4 0.8 60.6 241.5 968.0 949.0 734.9 214.1 31.4 60.5 0.1 31.5 256.5 Cash and due from banks Financial assets Total estimated fair value Level 3 Level 2 Level 1 Carrying value Total estimated fair value Level 3 Level 1 Carrying value (in billions) December 31, 2018 Estimated fair value hierarchy Estimated fair value hierarchy December 31, 2019 The following table presents by fair value hierarchy classification the carrying values and estimated fair values at December 31, 2019 and 2018, of financial assets and liabilities, excluding financial instruments that are carried at fair value on a recurring basis, and their classification within the fair value hierarchy. Notes to consolidated financial statements 71.9 173 $ 21.7 $ 21.7 $ Level 2 $ 22.3 $ $ 72.0 71.3 0.1 71.2 71.3 Accrued interest and accounts receivable 256.5 256.5 JPMorgan Chase & Co./2019 Form 10-K Certain financial instruments that are not carried at fair value on the Consolidated balance sheets are carried at amounts that approximate fair value, due to their short- term nature and generally negligible credit risk. These instruments include cash and due from banks, deposits with banks, federal funds sold, securities purchased under resale agreements and securities borrowed, short-term receivables and accrued interest receivable, short-term borrowings, federal funds purchased, securities loaned and sold under repurchase agreements, accounts payable, and accrued liabilities. In addition, U.S. GAAP requires that the fair value of deposit liabilities with no stated maturity (i.e., demand, savings and certain money market deposits) be equal to their carrying value; recognition of the inherent funding value of these instruments is not permitted. 241.9 241.9 241.9 Deposits with banks 22.3 $ 22.3 $ 21.7 $ Net derivative receivables (b) Total derivative receivables Designated as hedges as hedges December 31, 2018 Not designated Not designated as hedges Gross derivative payables Gross derivative receivables $ 43,708 (in millions) 628 liabilities Total derivative payables Net derivative payables(b) Trading assets and $ 512,128 Interest rate $ 267,871 $ 833 20,095 $ 268,704 20,095 Foreign exchange 167,057 Designated as hedges Credit 45,727 16,914 $ 510,995 138,487 308 167,685 9,005 144,125 983 145,108 13,158 Equity Commodity 45,727 6,477 52,741 52,741 12,537 328 17,242 6,162 19,736 149 19,885 7,758 Total fair value of trading assets and liabilities $ 528,147 $ 1,479 $ 529,626 $ 49,766 $ 1,133 $ 23,214 612 13,450 2018 $ (b) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral receivables and payables when a legally enforceable master netting agreement exists. 184 JPMorgan Chase & Co./2019 Form 10-K Derivatives netting The following tables present, as of December 31, 2019 and 2018, gross and net derivative receivables and payables by contract and settlement type. Derivative receivables and payables, as well as the related cash collateral from the same counterparty, have been netted on the Consolidated balance sheets where the Firm has obtained an appropriate legal opinion with respect to the master netting agreement. Where such a legal opinion has not been either sought or obtained, amounts are not eligible for netting on the Consolidated balance sheets, and those derivative receivables and payables are shown separately in the tables below. In addition to the cash collateral received and transferred that is presented on a net basis with derivative receivables and payables, the Firm receives and transfers additional collateral (financial instruments and cash). These amounts mitigate counterparty credit risk associated with the Firm's derivative instruments, but are not eligible for net presentation: collateral that consists of non-cash financial instruments (generally U.S. government and agency securities and other G7 government securities) and cash collateral held at third-party custodians, which are shown separately as "Collateral not nettable on the Consolidated balance sheets" in the tables below, up to the fair value exposure amount; • the amount of collateral held or transferred that exceeds the fair value exposure at the individual counterparty level, as of the date presented, which is excluded from the tables below; and collateral held or transferred that relates to derivative receivables or payables where an appropriate legal opinion has not been either sought or obtained with respect to the master netting agreement, which is excluded from the tables below. December 31, (in millions) U.S. GAAP nettable derivative receivables Gross derivative receivables (a) Balances exclude structured notes for which the fair value option has been elected. Refer to Note 3 for further information. 2019 Amounts netted on the Consolidated balance sheets Gross derivative receivables Amounts netted on the Consolidated balance sheets Net derivative receivables Interest rate contracts: OTC OTC-cleared Exchange-traded (a) Total interest rate contracts Credit contracts: 138,179 OTC Net derivative receivables $ 41,769 $ 501,888 946 $ 242,782 $ 7,784 20,276 164,392 20,276 1,667 825 165,217 12,785 Equity Commodity 49,285 20,223 247 49,285 20,470 9,946 6,991 51,195 51,195 10,161 22,297 121 22,418 9,372 Total fair value of trading assets and liabilities $ 524,531 $ 1,708 $ 526,239 $ 54,213 $ 500,942 $ $ 242,782 Foreign exchange 3,604 15,121 Spot, futures and forwards 5,577 5,871 Written options 700 835 Purchased options 718 830 Total foreign exchange contracts 10,599 11,084 3,548 Equity contracts Futures and forwards Written options Purchased options 406 346 142 101 646 528 611 490 1,805 Swaps Cross-currency swaps Foreign exchange contracts 1,501 OTC-cleared Notional amount of derivative contracts The following table summarizes the notional amount of derivative contracts outstanding as of December 31, 2019 and 2018. December 31, (in billions) Notional amounts (b) 2019 2018 Interest rate contracts Swaps $ 21,228 $ 21,763 Futures and forwards 3,152 3,562 Written options 3,938 3,997 Purchased options 4,361 4,322 Total interest rate contracts 32,679 33,644 Credit derivatives (a) 1,242 1,465 1,652 Total equity contracts Swaps Not designated as hedges Designated as hedges Total derivative receivables Net derivative receivables(b) Not designated as hedges Designated as hedges Total derivative derivative payables payables(b) Net Trading assets and liabilities Interest rate (in millions) $ 312,451 843 $ 313,294 $ 27,421 $ 279,272 $ 1 $ 279,273 $ 8,603 Credit 14,876 14,876 701 15,121 - $ December 31, 2019 Gross derivative payables Gross derivative receivables 147 134 Spot, futures and forwards 211 156 Written options 135 135 Purchased options 124 120 Total commodity contracts 617 545 Total derivative notional amounts $ 46,942 $ 48,239 (a) Refer to the Credit derivatives discussion on pages 191-194 for more information on volumes and types of credit derivative contracts. (b) Represents the sum of gross long and gross short third-party notional derivative contracts. While the notional amounts disclosed above give an indication of the volume of the Firm's derivatives activity, the notional amounts significantly exceed, in the Firm's view, the possible losses that could arise from such transactions. For most derivative contracts, the notional amount is not exchanged; it is simply a reference amount used to calculate payments. JPMorgan Chase & Co./2019 Form 10-K 183 Notes to consolidated financial statements Impact of derivatives on the Consolidated balance sheets The following table summarizes information on derivative receivables and payables (before and after netting adjustments) that are reflected on the Firm's Consolidated balance sheets as of December 31, 2019 and 2018, by accounting designation (e.g., whether the derivatives were designated in qualifying hedge accounting relationships or not) and contract type. Free-standing derivative receivables and payables (a) Commodity contracts $ 299,205 $ (276,255) $ 22,950 27,594 308,994 Foreign exchange contracts: OTC 142,360 OTC-cleared 186 (131,792) (152) 10,568 34 Exchange-traded (a) 12 (6) 6 1,519 160,930 274 16 8,769 6 (3) 13 Total foreign exchange contracts 142,558 (131,950) 10,608 161,220 (152,432) 8,788 Equity contracts: (152,161) (268) 2 (6,714) (18,609) 1,517 365 (303) 62 $ 233,404 7,163 210 $ (228,369) (6,494) $ 5,035 669 Total interest rate contracts 277,893 (270,670) 7,223 240,777 (135) (234,998) 75 5,779 Credit contracts: OTC OTC-cleared 11,570 3,390 Total credit contracts 14,960 (10,080) (3,389) (13,469) 1,490 1 1,491 13,412 6,716 20,128 (11,895) OTC 79 Exchange-traded (a) (21,778) 150 2,629 29,557 (d) 8,259 17,189 485,036 (8,208) (13,046) (460,119) 51 4,143 24,917 (d) 14,151 14,151 16,852 16,852 $ 512,128 $ 6,012 (5,862) 14,756 (12,127) 497,977 (468,420) 43,708 $ 41,769 Collateral not nettable on the Consolidated balance sheets (b)(c) (7,896) Net amounts $ 35,812 (4,449) $ 37,320 (a) Exchange-traded derivative balances that relate to futures contracts are settled daily. (b) Represents liquid security collateral as well as cash collateral held at third-party custodians related to derivative instruments where an appropriate legal opinion has been obtained. For some counterparties, the collateral amounts of financial instruments may exceed the derivative receivables and derivative payables balances. Where this is the case, the total amount reported is limited to the net derivative receivables and net derivative payables balances with that counterparty. (c) Derivative collateral relates only to OTC and OTC-cleared derivative instruments. (d) Net derivatives receivable included cash collateral netted of $65.9 billion and $55.2 billion at December 31, 2019 and 2018, respectively. Net derivatives payable included cash collateral netted of $54.4 billion and $43.3 billion at December 31, 2019 and 2018, respectively. Derivative cash collateral relates to OTC and OTC-cleared derivative instruments. $ 501,888 (30) 4,092 (4,838) 5,816 29,437 (25,544) 3,893 20,216 (18,426) 1,790 16,285 (15,490) 795 47,810 (40,204) 7,606 45,722 (41,034) 4,688 Total equity contracts Commodity contracts: OTC OTC-cleared Exchange-traded (a) Total commodity contracts Derivative payables with appropriate legal opinion Derivative payables where an appropriate legal opinion has not been either sought or obtained Total derivative payables recognized on the Consolidated balance sheets 8,714 30 (6,235) 2,479 8,930 JPMorgan Chase & Co./2019 Form 10-K 9,442 347 $ 7,082 10,217 4 163,862 235 32 Total foreign exchange contracts 136,447 (129,482) 6,965 164,129 (153,988) (226) (21) (154,235) 9,874 9 11 9,894 (6) Equity contracts: Exchange-traded (a) Total equity contracts 23,106 (20,820) 2,286 26,178 (23,879) 2,299 19,654 42,760 (18,430) 1,224 18,876 OTC 33 6,928 (129,324) (152) (9,360) (258) (285,873) 82 89 23,121 $ 258,227 6,404 322 264,953 $ (239,498) (5,856) (136) (245,490) $ 18,729 548 186 19,463 10,743 3,864 Total credit contracts 14,607 (10,317) (3,858) (14,175) 426 6 432 12,648 7,267 19,915 (12,261) (7,222) (19,483) 387 45 432 Foreign exchange contracts: OTC 136,252 OTC-cleared Exchange-traded (a) 185 10 (15,460) 267,311 $ (260,229) (10,138) 3,416 3,510 $ 526,239 $ 54,213 Collateral not nettable on the Consolidated balance sheets(b)(c) (14,226) Net amounts $ 35,540 (13,046) $ 41,167 JPMorgan Chase & Co./2019 Form 10-K 185 Notes to consolidated financial statements 2019 49,766 2018 December 31, (in millions) payables Amounts netted on the Consolidated balance sheets Net derivative payables Gross derivative payables Amounts netted on the Consolidated balance sheets Net derivative payables U.S. GAAP nettable derivative payables Interest rate contracts: OTC OTC-cleared Exchange-traded(a) Gross derivative $ 529,626 Total derivative receivables recognized on the Consolidated balance sheets 45,054 (39,339) 5,715 Commodity contracts: OTC OTC-cleared Exchange-traded(a) 7,093 28 6,154 (5,149) 1,944 7,448 (5,261) 2,187 Total commodity contracts Derivative receivables with appropriate legal opinion (28) (5,903) 13,275 (11,080) 516,083 (479,860) 251 2,195 36,223 (d) 8,815 16,263 510,314 (8,218) (13,479) (472,026) 597 2,784 38,288 (d) Derivative receivables where an appropriate legal opinion has not been either sought or obtained 13,543 13,543 15,925 15,925 (39,250) 182 10,952 191 Loans On-balance sheet Derivatives Off-balance sheet(h) $ 51,412 $ 419,798 $ 373,732 $ $ 46,066 Receivables from customers - - Total Consumer, excluding credit card 386,452 335,040 2018 Credit card 168,924 Total consumer-related 1,206,096 503,964 154 51,412 419,952 373,732 650,720 762,011 156,632 702,132 819,644 Credit exposure(g) Off-balance sheet(h) On-balance sheet Derivatives 34 1,207 6,670 $ 20,985 $ 80,724 995 157 5,422 - 5,004 38 3,364 7,368 34,172 1,613 JPMorgan Chase & Co./2019 Form 10-K 177 Notes to consolidated financial statements Note 4 - Credit risk concentrations Concentrations of credit risk arise when a number of clients, counterparties or customers are engaged in similar business activities or activities in the same geographic region, or when they have similar economic features that would cause their ability to meet contractual obligations to be similarly affected by changes in economic conditions. JPMorgan Chase regularly monitors various segments of its credit portfolios to assess potential credit risk concentrations and to obtain additional collateral when deemed necessary and permitted under the Firm's agreements. Senior management is significantly involved in the credit approval and review process, and risk levels are adjusted as needed to reflect the Firm's risk appetite. In the Firm's consumer portfolio, concentrations are managed primarily by product and by U.S. geographic region, with a key focus on trends and concentrations at the portfolio level, where potential credit risk concentrations can be remedied through changes in underwriting policies and portfolio guidelines. Refer to Note 12 for additional information on the geographic composition of the Firm's consumer loan portfolios. In the wholesale portfolio, credit risk concentrations are evaluated primarily by industry and monitored regularly on both an aggregate portfolio level and on an individual client or counterparty basis. The Firm's wholesale exposure is managed through loan syndications and participations, loan sales, securitizations, credit derivatives, master netting agreements, collateral and other risk-reduction techniques. Refer to Note 12 for additional information on loans. The Firm does not believe that its exposure to any particular loan product or industry segment (e.g., real estate), or its exposure to residential real estate loans with high LTV ratios, results in a significant concentration of credit risk. Terms of loan products and collateral coverage are included in the Firm's assessment when extending credit and establishing its allowance for loan losses. 178 JPMorgan Chase & Co./2019 Form 10-K The table below presents both on-balance sheet and off-balance sheet consumer and wholesale-related credit exposure by the Firm's three credit portfolio segments as of December 31, 2019 and 2018. 2019 Credit December 31, (in millions) Consumer, excluding credit card exposure(g) Loans $ 386,452 $ 335,040 $ 1,181,963 4,852 8,177 42,323 32 1,454 1,958 5,841 $26,328 $106,982 $ 53,069 $ 530,364 605,379 14,680 2,766 41,575 72,646 16,980 2,667 52,999 Industrials 58,250 19,096 878 38,276 59,021 58,528 958 38,444 Asset Managers 51,775 23,939 7,160 20,676 42,807 16,806 9,033 16,968 Banks & Finance Cos 19,126 Technology, Media & Telecommunications 56,801 1,093 651,445 Wholesale-related (a) Real Estate 149,267 116,244 619 32,404 143,316 115,737 164 27,415 Individuals and Individual Entities(b) 102,292 91,980 694 9,618 97,077 86,586 1,017 9,474 Consumer & Retail 99,331 30,879 1,424 67,028 94,815 36,921 46,066 50,091 $ 74,813 $ 3,169 21,382 372 48,570 Loans Total loans 7,046 $ 59,511 $ 47,318 6,965 55,533 $ (1,252) 42,215 (81) (3,978) $ 3,186 49,680 Loans reported as trading assets $ (1,812) (35) (4,776) Long-term debt Principal-protected debt $ 40,124 (c) $ Nonprincipal-protected debt (b) ΝΑ 39,246 $ 36,499 (878) $ 32,674 (c) $ 40,403 3,151 44,904 $ All other performing loans 1,350 $ (2,890) (39) (2,929) 1,350 Difference between aggregate fair value and aggregate remaining contractual principal balance outstanding The following table reflects the difference between the aggregate fair value and the aggregate remaining contractual principal balance outstanding as of December 31, 2019 and 2018, for loans, long-term debt and long-term beneficial interests for which the fair value option has been elected. December 31, (in millions) Loans (a) 2019 Contractual principal outstanding Fair value Fair value over/ (under) contractual principal outstanding 2018 Fair value over/ Contractual principal outstanding (under) contractual principal Fair value outstanding Nonaccrual loans Loans reported as trading assets $ Loans 3,717 178 $ Subtotal 3,895 139 1,250 1,111 $ (2,606) $ 4,240 (39) $ 39 (2,645) 4,279 28,718 $ Total structured notes (3,956) ΝΑ Structured note products by balance sheet classification and risk component The following table presents the fair value of structured notes, by balance sheet classification and the primary risk type. December 31, 2019 December 31, 2018 (in millions) Risk exposure Interest rate Credit Foreign exchange Equity Commodity Long-term debt At December 31, 2019 and 2018, the contractual amount of lending-related commitments for which the fair value option was elected was $4.6 billion and $6.9 billion, respectively, with a corresponding fair value of $(94) million and $(92) million, respectively. Refer to Note 28 for further information regarding off-balance sheet lending-related financial instruments. Short-term Long-term debt Short-term borrowings Deposits Total $ 35,470 $ 5,715 3,862 5 34 $ 16,692 $ 52,196 $ 24,137 $ 875 48 62 $ 12,372 $ 36,571 6,590 4,009 29,294 472 borrowings Deposits Total (c) Where the Firm issues principal-protected zero-coupon or discount notes, the balance reflects the contractual principal payment at maturity or, if applicable, the contractual principal payment at the Firm's next call date. (a) There were no performing loans that were ninety days or more past due as of December 31, 2019 and 2018. (b) Remaining contractual principal is not applicable to nonprincipal-protected structured notes and long-term beneficial interests. Unlike principal-protected structured notes and long-term beneficial interests, for which the Firm is obligated to return a stated amount of principal at maturity, nonprincipal- protected structured notes and long-term beneficial interests do not obligate the Firm to return a stated amount of principal at maturity, but for structured notes to return an amount based on the performance of an underlying variable or derivative feature embedded in the note. However, investors are exposed to the credit risk of the Firm as issuer for both nonprincipal-protected and principal-protected notes. ΝΑ 26,168 ΝΑ Total long-term debt ΝΑ $ 75,745 ΝΑ ΝΑ $ 54,886 ΝΑ Long-term beneficial interests Nonprincipal-protected debt (b) Total long-term beneficial interests ΝΑ $ 36 NA ΝΑ $ 28 ΝΑ ΝΑ $ 36 ΝΑ ΝΑ $ 28 ΝΑ Corporate 30,639 14,287 Notes to consolidated financial statements Note 5 - Derivative instruments Derivative contracts derive their value from underlying asset prices, indices, reference rates, other inputs or a combination of these factors and may expose counterparties to risks and rewards of an underlying asset or liability without having to initially invest in, own or exchange the asset or liability. JPMorgan Chase makes markets in derivatives for clients and also uses derivatives to hedge or manage its own risk exposures. Predominantly all of the Firm's derivatives are entered into for market- making or risk management purposes. Market-making derivatives The majority of the Firm's derivatives are entered into for market-making purposes. Clients use derivatives to mitigate or modify interest rate, credit, foreign exchange, equity and commodity risks. The Firm actively manages the risks from its exposure to these derivatives by entering into other derivative contracts or by purchasing or selling other financial instruments that partially or fully offset the exposure from client derivatives. Risk management derivatives The Firm manages certain market and credit risk exposures using derivative instruments, including derivatives in hedge accounting relationships and other derivatives that are used to manage risks associated with specified assets and liabilities. The Firm generally uses interest rate derivatives to manage the risk associated with changes in interest rates. Fixed-rate assets and liabilities appreciate or depreciate in market value as interest rates change. Similarly, interest income and expense increase or decrease as a result of variable- rate assets and liabilities resetting to current market rates, and as a result of the repayment and subsequent origination or issuance of fixed-rate assets and liabilities at current market rates. Gains and losses on the derivative instruments related to these assets and liabilities are expected to substantially offset this variability. Foreign currency derivatives are used to manage the foreign exchange risk associated with certain foreign currency-denominated (i.e., non-U.S. dollar) assets and liabilities and forecasted transactions, as well as the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. As a result of fluctuations in foreign currencies, the U.S. dollar- equivalent values of the foreign currency-denominated assets and liabilities or the forecasted revenues or expenses increase or decrease. Gains or losses on the derivative instruments related to these foreign currency-denominated assets or liabilities, or forecasted transactions, are expected to substantially offset this variability. Commodities derivatives are used to manage the price risk of certain commodities inventories. Gains or losses on these derivative instruments are expected to substantially offset the depreciation or appreciation of the related inventory. Credit derivatives are used to manage the counterparty credit risk associated with loans and lending-related commitments. Credit derivatives compensate the purchaser when the entity referenced in the contract experiences a credit event, such as bankruptcy or a failure to pay an obligation when due. Credit derivatives primarily consist of CDS. Refer to the discussion in the Credit derivatives section on pages 191-194 of this Note for a further discussion of credit derivatives. Refer to the risk management derivatives gains and losses table on page 191 of this Note, and the hedge accounting gains and losses tables on pages 188-191 of this Note for more information about risk management derivatives. Derivative counterparties and settlement types The Firm enters into OTC derivatives, which are negotiated and settled bilaterally with the derivative counterparty. The Firm also enters into, as principal, certain ETD such as futures and options, and OTC-cleared derivative contracts with CCPS. ETD contracts are generally standardized contracts traded on an exchange and cleared by the CCP, which is the Firm's counterparty from the inception of the transactions. OTC-cleared derivatives are traded on a bilateral basis and then novated to the CCP for clearing. Derivative clearing services 179 The Firm provides clearing services for clients in which the Firm acts as a clearing member at certain derivative exchanges and clearing houses. The Firm does not reflect the clients' derivative contracts in its Consolidated Financial Statements. Refer to Note 28 for further information on the Firm's clearing services. All free-standing derivatives that the Firm executes for its own account are required to be recorded on the Consolidated balance sheets at fair value. As permitted under U.S. GAAP, the Firm nets derivative assets and liabilities, and the related cash collateral receivables and payables, when a legally enforceable master netting agreement exists between the Firm and the derivative counterparty. Refer to Note 1 for further discussion of the offsetting of assets and liabilities. The accounting for changes in value of a derivative depends on whether or not the transaction has been designated and qualifies for hedge accounting. Derivatives that are not designated as hedges are reported and measured at fair value through earnings. The tabular disclosures on pages 184-191 of this Note provide additional information on the amount of, and reporting for, derivative assets, liabilities, gains and losses. Refer to Notes 2 and 3 for further discussion of derivatives embedded in structured notes. 180 JPMorgan Chase & Co./2019 Form 10-K Derivatives designated as hedges The Firm applies hedge accounting to certain derivatives executed for risk management purposes - generally interest rate, foreign exchange and commodity derivatives. However, JPMorgan Chase does not seek to apply hedge accounting to all of the derivatives involved in the Firm's risk management activities. For example, the Firm does not apply hedge accounting to purchased CDS used to manage the credit risk of loans and lending-related commitments, because of the difficulties in qualifying such contracts as hedges. For the same reason, the Firm does not apply hedge accounting to certain interest rate, foreign exchange, and commodity derivatives used for risk management purposes. To qualify for hedge accounting, a derivative must be highly effective at reducing the risk associated with the exposure being hedged. In addition, for a derivative to be designated as a hedge, the risk management objective and strategy must be documented. Hedge documentation must identify the derivative hedging instrument, the asset or liability or forecasted transaction and type of risk to be hedged, and how the effectiveness of the derivative is assessed prospectively and retrospectively. To assess effectiveness, the Firm uses statistical methods such as regression analysis, nonstatistical methods such as dollar-value comparisons of the change in the fair value of the derivative to the change in the fair value or cash flows of the hedged item, and qualitative comparisons of critical terms and the evaluation of any changes in those terms. The extent to which a derivative has been, and is expected to continue to be, highly effective at offsetting changes in the fair value or cash flows of the hedged item must be assessed and documented at least quarterly. If it is determined that a derivative is not highly effective at hedging the designated exposure, hedge accounting is discontinued. There are three types of hedge accounting designations: fair value hedges, cash flow hedges and net investment hedges. JPMorgan Chase uses fair value hedges primarily to hedge fixed-rate long-term debt, AFS securities and certain commodities inventories. For qualifying fair value hedges, the changes in the fair value of the derivative, and in the value of the hedged item for the risk being hedged, are recognized in earnings. Certain amounts excluded from the assessment of effectiveness are recorded in OCI and recognized in earnings over the life of the derivative. If the hedge relationship is terminated, then the adjustment to the hedged item continues to be reported as part of the basis of the hedged item, and for benchmark interest rate hedges, is amortized to earnings as a yield adjustment. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item primarily net interest income and principal transactions revenue. - JPMorgan Chase uses cash flow hedges primarily to hedge the exposure to variability in forecasted cash flows from floating-rate assets and liabilities and foreign currency- denominated revenue and expense. For qualifying cash flow hedges, changes in the fair value of the derivative are recorded in OCI and recognized in earnings as the hedged item affects earnings. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item - primarily noninterest revenue, net interest income and compensation expense. If the hedge relationship is terminated, then the change in value of the derivative recorded in AOCI is recognized in earnings when the cash flows that were hedged affect earnings. For hedge relationships that are discontinued because a forecasted transaction is not expected to occur according to the original hedge forecast, any related derivative values recorded in AOCI are immediately recognized in earnings. JPMorgan Chase uses net investment hedges to protect the value of the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. For qualifying net investment hedges, changes in the fair value of the derivatives due to changes in spot foreign exchange rates are recorded in OCI as translation adjustments. Amounts excluded from the assessment of effectiveness are recorded directly in earnings. JPMorgan Chase & Co./2019 Form 10-K Accounting for derivatives JPMorgan Chase & Co./2019 Form 10-K (h) Represents lending-related financial instruments. (g) Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. 1,627 21,460 439,162 54,213 387,813 Loans held-for-sale and loans at fair value 11,166 11,166 15,028 15,028 Receivables from customers and other(e) 33,706 30,063 Total wholesale-related Total exposure(f)(g) 943,392 $2,149,488 $ 959,769 $ 455,805 49,766 404,115 49,766 $1,106,247 926,279 454,190 54,213 387,813 $2,108,242 $ 984,554 $ 54,213 $1,039,258 (a) The industry rankings presented in the table as of December 31, 2018, are based on the industry rankings of the corresponding exposures at December 31, 2019, not actual rankings of such exposures at December 31, 2018. (b) Individuals and Individual Entities predominantly consists of Wealth Management clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts. (c) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2019 and 2018, noted above, the Firm held: $6.5 billion and $7.8 billion, respectively, of trading assets; $29.8 billion and $37.7 billion, respectively, of AFS securities; and $4.8 billion at both periods of held-to-maturity ("HTM") securities, issued by U.S. state and municipal governments. Refer to Note 2 and Note 10 for further information. (d) All other includes: SPES and Private education and civic organizations, representing approximately 92% and 8%, respectively, at both December 31, 2019 and 2018. Refer to Note 14 for more information on exposures to SPES. (e) Receivables from customers primarily represent held-for-investment margin loans to brokerage clients in CIB and AWM that are collateralized by assets maintained in the clients' brokerage accounts (e.g., cash on deposit, liquid and readily marketable debt or equity securities), as such no allowance is held against these receivables. To manage its credit risk the Firm establishes margin requirements and monitors the required margin levels on an ongoing basis, and requires clients to deposit additional cash or other collateral, or to reduce positions, when appropriate. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. (f) Excludes cash placed with banks of $254.0 billion and $268.1 billion, at December 31, 2019 and 2018, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. 181 45,197 Notes to consolidated financial statements Affected Hedge commodity inventory Fair value hedge CIB 188 Manage specifically identified risk exposures not designated in qualifying hedge accounting relationships: • Interest rate • Credit • Interest rate and foreign exchange Manage the risk associated with mortgage commitments, warehouse loans and MSRS Manage the credit risk associated with wholesale lending exposures Manage the risk associated with certain other specified assets and liabilities Market-making derivatives and other activities: • Various Commodity • Various Other derivatives Specified risk management CCB 191 Specified risk management Specified risk management CIB 191 Corporate 191 Market-making and other Market-making and other CIB CIB, AWM, 191 Market-making and related risk management • 191 Corporate Page Type of Derivative Use of Derivative Designation and disclosure segment or unit reference Manage specifically identified risk exposures in qualifying hedge accounting relationships: • Interest rate • Interest rate Hedge fixed rate assets and liabilities Fair value hedge Corporate 188 Hedge floating-rate assets and liabilities Cash flow hedge Corporate 190 • Foreign exchange • Foreign exchange Hedge foreign currency-denominated assets and liabilities Hedge foreign currency-denominated forecasted revenue and expense Fair value hedge Corporate 188 Cash flow hedge Corporate 190 • Foreign exchange Hedge the value of the Firm's investments in non-U.S. dollar functional currency entities Net investment hedge The following table outlines the Firm's primary uses of derivatives and the related hedge accounting designation or disclosure category. 5,165 68,284 881,188 24,441 State & Municipal Govt(c) 26,697 9,924 2,000 14,773 27,351 10,319 2,000 15,032 Automotive 17,317 5,408 20,841 368 17,339 5,170 399 11,770 Chemicals & Plastics 17,276 4,710 459 12,107 16,035 4,902 181 11,541 1,740 5,591 28,172 49,920 28,825 5,903 15,192 Healthcare 46,638 13,951 2,078 30,609 48,142 16,347 1,874 29,921 Oil & Gas 41,570 13,064 852 27,654 42,600 13,008 559 29,033 Utilities 34,753 5,085 2,573 27,095 Metals & Mining 404,115 15,337 402 8,714 Securities Firms 7,335 752 4,507 2,076 4,558 645 2,029 1,884 Financial Markets Infrastructure 4,116 2,569 9 1,625 7,484 18 5,941 1,525 All other(d) 76,492 50,186 Subtotal 898,520 444,639 1,865 49,766 2,482 1,356 12,639 8,651 9,733 15,359 5,370 488 9,501 Central Govt 14,843 2,818 10,477 1,548 18,456 3,867 12,869 1,720 Transportation 13,917 4,804 715 8,398 15,660 6,391 1,102 8,167 Insurance 12,202 1,269 2,282 5,202 3,915 JPMorgan Chase & Co./2019 Form 10-K 186 female Recently, Daniel Pinto and Gordon Smith, our Co-Presidents and Chief Operating Officers, sent a note to employees about steps we're taking to ensure our values reach all corners of our company. While the health crisis we are facing supersedes all other topics in this year's letter, the subject of diversity and inclusion is such an important one that I feel compelled to include it. As a firm, we have an unwavering commitment to integrity, fairness and responsibility. That's why any instances of racist behavior and discrimination are so deeply unsettling. A DIVERSE AND INCLUSIVE COMPANY IS A STRONGER COMPANY 11 Needless to say, this success would be impos- sible without our exceptional employees, and we recognize our responsibility to support both their professional and personal lives now more than ever. While conditions may sometimes be unusual and difficult, we are functioning smoothly. In fact, over the last month in certain parts of our company, we've had the highest volume and transaction totals we have ever seen. It's amazing how quickly we have mobilized and implemented work-from-home and other resiliency measures - in weeks instead of months or years. There are great lessons to be learned from this experience. For those who must go to work on-site, we are reinforcing both basic and enhanced personal and office hygiene measures to keep them, their colleagues and their clients safe. We have modified business operations, staggered shifts, changed seating arrangements, closed buildings to nonessential visitors and provided addi- tional equipment where possible. We have also intensified nightly and daily cleaning of all offices and branches worldwide that remain open. All branch employees are being paid for their regularly scheduled hours even if those hours are reduced or their branch is temporarily closed. A special payment of up to $1,000 has been granted to full- and part-time employees whose job requires them to continue working on-site and generally whose annual cash compensation is less than $60,000. • • All employees are receiving five additional paid days off to help manage personal needs, which may include dependent care, child care or other issues. We have clinical staff internally to support our employees through this difficult time, whether it is fielding general inquiries related to COVID-19 or locating testing or other medical facilities. Dear colleagues, We are managing through uncertain times right now and recognize many of you are focusing much of your day on responding to the ongoing spread of the COVID-19 coronavirus. While this is a top priority for all of us, we want to make sure you know we haven't lost sight of our commitment to keeping you informed about our ongoing efforts to strengthen our culture. Now, more than ever, we need the best of everyone because only together will we get through these unprecedented times. 18 My fervent hope is that America rolls up its sleeves and starts to attack these problems. Fixing them would better prepare us for future catastrophes, create better economic outcomes for everyone (with policies that aim to maximize economic growth, driving the best potential outcomes), improve income inequality, protect the most vulner- able and foster economic growth that is more resilient, which would also strengthen America's role in the world. We must never I have written in detail in past letters that the regulatory system is in need of both reform and recalibration – not because we want it to happen but because it would be good for a deepening and widening of the financial system – something that would benefit all Americans. While a lot of the rules were constructive and made the financial system stronger, we are now seeing the impact of poorly coordinated, poorly cali- brated and poorly organized rulemaking. After the crisis subsides (and it will), our country should thoroughly review all aspects of our preparedness and response. And we should use the opportunity to closely review the economic response and determine whether any additional regulatory changes are warranted to improve our financial and economic system. There will be a time and place for that - but not now. 6. We need a plan to get safely back to work. It is hoped that the number of new COVID-19 cases will decrease soon and - coupled with greatly enhanced medical capabilities (more beds, proper equipment where it is needed, adequate testing) – the healthcare system is equipped to take care of all Americans, both minimizing their suffering and maximizing their chance of living. Once this occurs, people can carefully start going back to work, of course with proper social distancing, vigilant hygiene, proper testing and other precautions. There are many jobs that can be safely done; however, employees in certain companies should return to business as usual only if the Centers for Disease Control and Prevention (CDC) and other government entities deem it safe to do so. In addition, this "return to work" process could be accelerated if federal, state and local governments make tests widely available that allow people to certify that they have contracted and recovered from the disease, have the necessary antibodies to prevent them from getting sick again and are not infectious to anyone. Initially, we need a buffer period of days or weeks for people to be tested, and then for those who test negative for the virus, we need to discover whether virus antibodies appear through serology testing. Both the CDC and private companies are scrambling to produce such tests: The U.K. has ordered 3.5 million of them, Germany will use them to issue immunity certificates to COVID-19 survi- vors, and China and Singapore already are using tests to determine how extensively the virus spread in large populations in order to measure the true infection rate. In the United States, the Food and Drug Admin- istration is allowing doctors to use these serology tests to identify recovered patients whose antibodies could treat emergency cases of the disease. The country was not adequately prepared for this pandemic - however, we can and should be more prepared for what comes next. Done right, a disciplined transition would maxi- mize the health of Americans and minimize the time, extent and suffering caused by the economic downturn. We continue to pay employees who are at home because they have had potential exposure to the virus or whose health is higher risk. Additionally, we provide paid medical leave to employees who are unwell. 17 7. We need to come together: My fervent hope for America. Sometimes extraordinary events in history can cause a change in the body politic. As a nation, we were clearly not equipped for this global pandemic, and the consequences have been devastating. But it is forcing us to work together, and it is improving civility and reminding us that we all live on one planet. E Pluribus Unum. I am hoping that civility, humanity, empathy and the goal of improving America will break through. We have the resources to emerge from this crisis as a stronger country. America is still the most prosperous nation the world has ever seen. We are blessed with the natural gifts of land; all the food, water and energy we need; the Atlantic and Pacific oceans as natural borders; and wonderful neighbors in Canada and Mexico. And we are blessed with the extraordinary gifts from our Founding Fathers, which are still unequaled: freedom of speech, freedom of religion, freedom of enterprise, and the promise of equality and opportunity. These gifts have led to the most dynamic economy the world has ever seen one that nurtures vibrant businesses large and small, exceptional universities, and a welcoming environment for innovation, science and technology. America was an idea borne on principles, not based upon histor- ical relationships and tribal politics. It has and will continue to be a beacon of hope for the world and a magnet for the world's best and brightest. Of course, America has always had its flaws. The current pandemic is only one example of the bad planning and management that have hurt our country: Our inner city schools don't graduate half of their students and don't give our children an education that leads to a livelihood; our healthcare system is increasingly costly with many of our citi- zens lacking any access; and nutrition and personal health aren't even being taught at many schools. Obesity has become a national scourge. We have a litigation and regulatory system that cripples small businesses with red tape and bureaucracy; ineffective infra- structure planning and investment; and huge waste and inefficiency at both the state and federal levels. We have failed to put proper immigration policies in place; our social safety nets are poorly designed; and the share of wages for the bottom 30% of Americans has effectively been going down. We need to acknowledge these problems and the damage they have done if we are ever going to fix them. There should have been a pandemic play- book. Likewise, every problem I noted above should have detailed and nonpartisan solu- tions. As we have seen in past crises of this magnitude, there will come a time when we will look back and it will be clear how we - at all levels of society, government, business, healthcare systems, and civic and humani- tarian organizations - could have been and will be better prepared to face emergencies of this scale. While the inclination of some will be to finger-point and look for blame, I hope we can avoid that. I also hope we can avoid people using times of crisis to argue for what they already believe. We need to demand more of ourselves and our leaders if we want to prevent or mitigate these disasters. This can be a moment when we all come together and recognize our shared responsibility, acting in a way that reflects the best of all of us. As President Kennedy historically said, “Ask not what your country can do for you - ask what you can do for your country." DEALING WITH AN EXTRAORDINARY CRISIS DEALING WITH AN EXTRAORDINARY CRISIS During this pandemic, we have also taken extensive steps to protect and support our employees and their families. For example: - 9 Clearly, some clients may be much more vulnerable than others - for example, trans- portation companies, hospitality enterprises, hospitals, utilities and, in particular, small businesses that do not have enough capital to withstand sudden and sustained down- turns in income. JPMorgan Chase Institute research reveals that 50% of small busi- nesses have less than 15 cash buffer days, reinforcing why small businesses are being heavily disrupted by the current crisis and We are also taking significant action to support businesses – small, midsize and large – and state and local governments. - Of our approximately 5,000 Chase branches, we have managed to keep three-quarters of them open and safe for our customers who need our services. In every one of our markets, almost all of our 2,300 branches with drive-up windows have remained open for business, allowing people to maintain a safe distance. Our 17,000 bankers have continued to take appointments and proac- tively reach out to customers - helping them manage their finances and use our digital tools - often letting customers stay home. In addition, the vast majority of our 16,850 ATMs are well-stocked and still functioning to provide needed cash to our customers. Our call centers have not fared as well; many of them have been effectively shut down by local restrictions. As the volume of calls has increased from customers seeking assistance, hold times have also increased. We have mobilized quickly to address this issue, reminding customers that our digital self-service capabilities are always available for them to check balances, deposit checks or make payments. Additionally, we have built new tools - digital and electronic – to allow customers to request relief without waiting for a specialist. And we are making it possible for our displaced phone specialists to work from home. - You can learn more about our customer response at: www.chase.com/stayconnected. Waiving or refunding some fees, including early withdrawal fees on certificates of deposit. Continuing to responsibly lend to qualified consumers. Not reporting payment deferrals such as late payments to credit bureaus for up-to- date clients. Removing minimum payment require- ments on credit cards and waiving associated late fees. Providing a 90-day grace period for mortgage and auto loan/lease payments and waiving any associated late fees. • • We have been helping our customers, who tell us about their financial struggles as a result of the crisis, and are offering relief measures such as: DEALING WITH AN EXTRAORDINARY CRISIS will feel the effects for a significant period of time - even as more capital from the recent federal stimulus program reaches them. To support businesses during this current crisis, we are doing the following: Prudently extending credit to businesses of all sizes for working capital and general corporate purposes. For example, in the past 60 days alone, we have extended $950 million in new loans to small businesses. Times like these reinforce that our employees are our most important asset – they are fundamental to the vibrancy and success of our company. Excellence in everything we do – from operations and technology to service and reputation - depends upon the abilities and character of our employees. Our vast and diverse team of people serves our customers and communities, builds the technology, makes the strategic decisions, manages the risks, determines our investments and drives innovation. Setting aside differing views of our complex world and the risks and oppor- tunities ahead, it is inarguable that having such an extraordinary team – people with guts, brains and enormous capabilities who can navigate whatever circumstances bring - is what ensures our future prosperity. 2. We take excellent care of our employees. DEALING WITH AN EXTRAORDINARY CRISIS 10 10 We applaud the speed with which the federal government and the Federal Reserve (the Fed), as well as other central banks around the world, put together a stimulus package and other funding benefits to help individ- uals, businesses, and state and local entities across the United States and beyond. Much remains to be done to assure these resources can be quickly and effectively rolled out. We hope to be at the forefront of using this assistance to help our customers get through what is certain to be a difficult next few months. We will not use this relief funding for ourselves. We stand ready to assist the government in implementing stimulus package benefits to support the economy. In last year's letter, I wrote about the many ways we take excellent care of our employees: competitive wages and compen- sation, 401(k) retirement benefits, health benefits and wellness programs, extensive training programs, volunteer and employee engagement opportunities, generous parental leave policies and much more. Recognizing the extraordinary extension of new credit, mentioned above, and knowing there will be a major recession mean that we are exposing ourselves to billions of dollars of additional credit losses as we help both consumer and business customers through these difficult times. (We will provide more detail on these actions later in this letter.) Of course, we are in continual contact with our regulators about our actions and efforts. Continuing to support vital institutions to keep our communities strong: Increased funding in March included, for example, $1.9 billion for hospitals and healthcare companies, $270 million for educational institutions, $360 million for nonprofits, and $240 million for state and local governments. Continuing the issuance of bonds for highly rated companies ($85 billion) – it may surprise you that the first quarter of 2020 will be our largest quarter for invest- ment grade issuance, led by J.P. Morgan. - Continuing to maintain undrawn revolving commitments in our wholesale businesses, which totaled approximately $295 billion as of the close of business on March 31, 2020. Companies have already drawn down more than $50 billion of their revolvers to prepare themselves for the crisis (this already dramatically exceeds what happened in the global financial crisis). Many others have requested addi- tional credit, which we have been offering judiciously – more than $25 billion of new credit extensions were approved in the month of March alone. Continuing in the ordinary course of busi- ness to sustain consumers, businesses and communities with about $500 billion of credit and capital raised every quarter. Servicing clients with additional credit through revolving facilities, when appro- priate, and stepping in to try to help with credit when others can't or won't. Waiving and refunding fees for those businesses in need and finding ways to help more small businesses through resources available at the Small Business Administration. Continuing to fund construction projects essential to our communities (affordable housing, food banks and grocery stores) through our $5 billion commitment. 16 While we will aggressively help our customers take advantage of these new programs (though we must take action to protect ourselves from ongoing – and, more important, future – litigation risk), we want our shareholders to know that we have not requested any regulatory relief for ourselves. Saying that we will not ask for regulatory relief does not mean the government shouldn't change some rules and regulations, however. For example, some rules can improperly prevent healthy, well-capitalized banks from lending freely in times of stress. This can hurt customers as the crisis deepens. Leaving high-quality, available liquidity undeployed in times of need is an opportunity forever lost. no impact on safety, soundness or regulatory oversight. We are working with the govern- ment to make sure such crisis-relief measures are structured to work effectively - there are a significant number of details that need to be resolved, which I will not go into here. Increasing the diversity of the businesses we partner with firmwide We are fully committed to a fair, equitable and inclusive company for our customers, our employees, our partners and our suppliers. This is part of every manager's job, and they will be held accountable. The diversity of the businesses we partner with across the firm is just as important as our employee diversity - from the small businesses to which we provide access to capital, to our asset managers, to our suppliers and to the companies we assist in bringing public. We intend to increase diverse representation through structural process improvements in how we select partners and build our pipeline. The firm will also continue to use data and research to further inform the development of products, services, employee programs and community investments that help address racial disparities in wealth building. This all goes to say our work described above is representative of our deep commitment and is ongoing. It is not a "one and done" event. We will remain steadfast, continue to work now and in the future, and remain ever-vigilant in our effort to maintain a culture where racism cannot live or thrive. Over the next 30 days, each business will review their current strategies and contribute a plan to bring this to life and each business will be held accountable. Let us say again, we are all the keepers of our culture and we are committed to ensuring that ours is one where all employees and customers are treated equally and fairly, and where all of us receive the opportunity and mutual respect we deserve. Sondan Jonny I can assure you, it did not take one particular story to make us realize that a diverse and inclusive culture is important. We know that too many people are being left behind – particularly in the black community. The Civil War ended more than 150 years ago, and we still have not come even close to parity. We need to do more as a nation, and we have more to do as a firm. 13 DEALING WITH AN EXTRAORDINARY CRISIS 3. We make extraordinary efforts to lift up our communities, especially in challenging times. I believe that our shareholders know we make extraordinary efforts to lift up our communities, both at a local level - supporting schools and work skills training, for example and at the national level, helping to formulate policies that are good for countries. These policies affect healthcare, infrastructure, education and employment, including initiatives such as those that help people with a criminal background get a second chance. We know that it is essential for managers to be inclusive leaders and we will focus on helping them recognize ways they can be intentional about inclusion as they recruit, hire, retain and develop diverse talent. Because the role of the manager is arguably the most critical role in promoting our culture deep into the organization, we will make additional manager training mandatory at the time of promotion to a people-manager role, and at the time of promotion to a senior leader role, in addition to other developmental moments for managers. We already have training in many parts of the organization, including programs like "Journey to Inclusive Teams" and the required unconscious bias training for branch managers. We will continue to enhance and embed this required training throughout the manager's career. In order to drive more diverse and inclusive behaviors amongst our leaders, managers, employees and customers, we are requiring diversity and inclusion training for all employees at various points throughout an employee lifecycle, including at the time of hire, and periodically thereafter. We expect all employees to fulfill these requirements. Instituting required firmwide Diversity & Inclusion Training We also looked at how employee discretion may affect product accessibility across lines of business. We found opportunities to increase awareness about the firm's Diversity & Inclusion strategy, and we identified a need to expand our diversity recruitment efforts to help us hire more diverse talent, and to implement mandatory firmwide training. While this work is ongoing, here are five initial areas where work is now underway, including: Enhancing our employee feedback process We are looking hard at how we treat an employee complaint when it comes in. We are already working to simplify escalation channels so employees are clear on where to submit complaints, in addition to further building out our capabilities across complaints to better understand the full scope of the individual's experience. Feedback suggests that employees are not always clear on where to submit complaints, so we are working to identify where improvements are needed. Employees are encouraged to use existing channels to report inappropriate conduct or discrimination. We will continue to strengthen these "listening posts" and reporting channels in an effort to make sure every one of us feels safe and confident identifying and reporting inappropriate behavior. Making it easier for customers to access products and services We regularly review the products and services we offer to customers, and we are looking for ways to boost customer connectivity across our full spectrum of consumer products. To start, we are focusing on: We know that crises like COVID-19 create further inequities in society so it is even more important that we be present for those communities hit hard by the pandemic. JPMorgan Chase made a $50 million commitment to help address the immediate humanitarian crisis, as well as the long-term economic challenges people face. Funding will be deployed over time with particular focus on the most vulnerable people and communities, including: • Re-evaluating the qualification requirements for new product features and benefits. We will improve product parameters and strengthen monitoring tools to ensure the exercise of discretion works as intended. Bolstering our hiring systems to build a more robust pipeline of diverse talent Attracting the best talent can only be achieved through a dedicated focus on inclusive recruiting, so we are recommitting ourselves to this effort. We have made progress in this area, with programs such as Advancing Black Leaders, a program 12 focused specifically on increased hiring, retention and development of talent from within the black community. Over the past four years, we have increased the number of black professionals in our most senior ranks, with the number of black managing directors and executive directors up by more than 50 percent. In addition, we are expanding our specialized team dedicated to conducting more targeted outreach to recruit diverse talent. We will expand on our program to hold hiring managers and recruiters at the highest levels of the company accountable for hiring a diverse group of professionals. Enhancing ease of navigating and guiding customers through our full range of products and services available across our entire branch network; and After Superstorm Sandy, Hurricane Harvey and other devastating natural disasters around the globe, after wildfires ravaged California towns and after a number of other tragic events, we stepped up for our customers. Today, we are doing the same across the country as we work individually with customers facing COVID-19-related hardships. Immediate healthcare, food and other humanitarian relief globally; Assistance to small businesses vulnerable to significant economic hardships in the United States, China and Europe. 4. We are transparent with our shareholders: What they should expect regarding our financial and operating performance in 2020. Of course, we do not know how this crisis will ultimately end, including how long it will last, how much economic damage it will do, or how fast or slow the recovery will be. We have always been serious about stress testing and run an enormous number of tests per week so that we are prepared for most crises. But as is often the case, this "actual new crisis" while it shares attributes with what is being stress tested – is dramatically different from the expected. We stopped buying back our stock: We have always held the position that the highest and best use of our equity is to reinvest it in our own business and, of course, to be able to withstand tough times. Halting buybacks was simply a very prudent action - we don't know exactly what the future will hold - but at a minimum, we assume that it will include a bad recession combined with some kind of financial stress similar to the global financial crisis of 2008. Our bank cannot be immune to the effects of this kind of stress. We will share in detail our latest thinking on the impact this crisis will have on our finan- cials in our first quarter earnings release in mid-April; however, to put it in context, here is how our shareholders can think broadly about a reasonable range of outcomes. Our 2019 pretax earnings were $48 billion' - a huge and powerful earnings stream that enables us to absorb the loss of revenues and the higher credit costs that inevitably follow a crisis. For comparison, the Comprehensive Capital Analysis and Review (CCAR) results for 2020 that we submitted to the Federal Reserve in 2019 (which assumed outcomes like U.S. unemployment peaking at 10% and the stock market falling 50%) showed a decline in revenue of almost 20% and credit costs of approximately $20 billion more than what we experienced in 2019. We believe we would perform better than this if the Fed's scenario were to actually occur. But even in the Fed's scenario, we would be profitable in every quarter.² These stress test results also show that following such a meaningful reduction in our revenue (and assuming we continue to pay dividends), our common equity Tier 1 (CET1) ratio would likely hold at a very strong 10%, and we would have in excess of $500 billion of liquid assets. Additionally, we have run an extremely adverse scenario that assumes an even deeper contraction of gross domestic product, down as much as 35% in the second quarter and lasting through the end 15 DEALING WITH AN EXTRAORDINARY CRISIS of the year, and with U.S. unemployment continuing to increase, peaking at 14% in the fourth quarter. Even under this scenario, the company would still end the year with strong liquidity and a CET1 ratio of approx- imately 9.5% (common equity Tier 1 capital would still total $170 billion). This scenario is quite severe and, we hope, unlikely. If it were to play out, the Board would likely consider suspending the dividend even though it is a rather small claim on our equity capital base. If the Board suspended the dividend, it would be out of extreme prudence and based upon continued uncertainty over what the next few years will bring. It is also important to be aware that in both our central case scenario for 2020 results and in our extremely adverse scenario, we are lending – currently or plan to do so - an additional $150 billion for our clients' needs. Despite this, our capital resources and liquidity are very strong in both models. We have over $500 billion in total liquid assets and an incremental $300+ billion borrowing capacity at the Federal Reserve and Federal Home Loan Banks, if needed, to support these loans, as well as meet our liquidity requirements (these numbers do not include the potential use of some of the Fed's newly created facilities). We could, of course, make our capital and liquidity buffer better by restricting our activities, but we do not intend to do that - our clients need us. I would like to point out that, as we get closer to the extremely adverse scenario, current regulatory constraints will limit additional actions we can take to help clients - in spite of the extraordinary amount of capital and liquidity we could deploy. 5. We are working closely with all levels of government during this crisis - and while we will participate in government programs to address the severe economic challenges, we will not request any regulatory relief for ourselves. We are just beginning to analyze and work with the government on all of their various programs. For the most part, these initiatives will need the deep involvement of the private sector to be properly executed. We intend to do everything we can – - and as soon as possible to ensure that government support is reaching the people who need it most. We applaud and support the recent actions the U.S. Department of the Treasury and the Federal Reserve have taken to try to miti- gate the economic impact of the COVID-19 turmoil. The Fed's overwhelming actions have already dramatically reduced the financial stress in the system, and there is still more they could do if they need to. For example, balance sheet expansion, additional lending facilities, and changes to capital and liquidity requirements are steps designed to ensure that more capital will flow through the system, which will ultimately allow us to help more families and small businesses. These actions would bolster the U.S. economy with 2 We are adjusting these CCAR results for the global market shock trading losses and operational losses - and there have been none in this crisis. 1 Represents managed pretax income. example, while many community banks were seeking more liquidity to serve their local communities amidst COVID-19 fears, we were able to help approximately 100 community banks secure $775 million in increased cash availability over a three- week period in March, delivering $1.9 billion of cash to support their branches and ATMs. This is not only a win for our clients but also for the communities in which they operate. - There is a tremendous amount we do day to day in addition to traditional banking - to help the communities in which we operate, including the following, some of which you might be surprised to know: We finance more than $5.5 billion in affordable housing each year (including residential and commercial lending and mortgages in low- and moderate-income communities). We provide small business loans in low- and moderate-income neighborhoods. We design products and services to promote the financial health of lower- income individuals. We support a number of employee- and community-based initiatives and philan- thropic activities, including: - Office of Military and Veterans Affairs, which sponsors mentorship, devel- opment and recognition programs to support the military and veterans working at the firm; - As you know, after the media reported on alleged discrimination in our firm last year, Jamie asked Gordon to lead an internal team to take a hard look at how we do business so that we could gain a deeper understanding of what more we can do to root out racism and discrimination anywhere it exists. Help for existing nonprofit partners around the world that are responding to the crisis in their communities; Women on the Move, our global firmwide effort that empowers employees, clients and consumers; - Advancing Black Pathways, a compre- hensive program focused on providing more opportunities for black people and black-owned businesses because we know that opportunity is not always created equally; Entrepreneurs of Color Fund, which is expanding and provides minority entrepreneurs with access to capital, education and other resources. We expect to finance more than $100 billion in transactions aimed at supporting development in emerging market coun- tries - in infrastructure, education, health- care, agribusiness and industry, among other investments - to promote the United Nations' Sustainable Development Goals. 14 DEALING WITH AN EXTRAORDINARY CRISIS • We are huge supporters of regional and community banks, which are critical to many cities and small towns around the country. We bank approximately 500 of America's 5,000 regional and commu- nity banks. In 2019, we lent or raised a total of $2.6 billion in capital for them. In addition, we provide payment-processing services for them, we finance some of their mortgage activities, we advise on acqui- sitions, and we buy and sell securities for these banks. We also supply interest rate swaps and foreign exchange both for themselves to help them hedge some of their exposures - and for their clients. For The Service Corps, which mobilizes employee volunteers to help nonprofit organizations around the world; As a result, we've identified a number of areas that, with enhanced, scaled or new programming or processes, would serve to improve our culture in important ways. For example, we focused on employee and customer complaints - examining common themes, where they originated and where opportunity exists to improve. We're taking significant steps to help our consumer customers. DEALING WITH AN EXTRAORDINARY CRISIS and operations and call center teams across the globe. We are ensuring they continue to operate at the highest standards with the proper technological tools and access so they can serve their clients safely and seamlessly. Over the past few weeks, we have had nearly 150,000 concurrent virtual sessions - nearly five times our pre-pandemic average - and we have capacity in reserve to support signifi- cantly more demand if necessary. Challenging our people to be clear-eyed and open to change, we tasked many of our senior leaders from across the firm, from multiple lines of business and control functions, to evaluate our policies, procedures and programs firmwide, to ensure they are fair for all employees and customers. To be clear, we are looking across the whole firm and at everything we do. Beneficial interests issued by consolidated VIES $(152) income(a)(b) $11 $(1,244) (a) Certain components of hedging derivatives are permitted to be excluded from the assessment of hedge effectiveness, such as forward points on foreign exchange forward contracts. The Firm elects to record changes in fair value of these amounts directly in other income. (b) Excludes amounts reclassified from AOCI to income on the sale or liquidation of hedged entities. The Firm reclassified net pre-tax gains/(losses) of $18 million to other income, $(17) million and $50 million to other expense related to the liquidation of certain legal entities during the years ended December 31, 2019, 2018 and 2017, respectively. Refer to Note 24 for further information. (c) Represents the effective portion of changes in value of the related hedging derivative. The Firm did not recognize any ineffectiveness on net investment hedges directly in income during 2017. Gains and losses on derivatives used for specified risk management purposes The following table presents pre-tax gains/(losses) recorded on a limited number of derivatives, not designated in hedge accounting relationships, that are used to manage risks associated with certain specified assets and liabilities, including certain risks arising from mortgage commitments, warehouse loans, MSRs, wholesale lending exposures, and foreign currency denominated assets and liabilities. Year ended December 31, Derivatives gains/(losses) recorded in income 2019 2018 2017 (in millions) Contract type $1,219 Interest rate (a) Amounts recorded in OCI(c) recorded in OCI 190 JPMorgan Chase & Co./2019 Form 10-K Net investment hedge gains and losses The following table presents hedging instruments, by contract type, that were used in net investment hedge accounting relationships, and the pre-tax gains/(losses) recorded on such instruments for the years ended December 31, 2019, 2018 and 2017. Year ended December 31, (in millions) Foreign exchange derivatives 2019 2018 2017 Amounts recorded in income(a)(b) $72 Amounts recorded in OCI $64 Amounts recorded in Amounts Amounts recorded in income(a)(b) The Firm did not experience any forecasted transactions that failed to occur for the years ended 2019, 2018 and 2017. Over the next 12 months, the Firm expects that approximately $(8) million (after-tax) of net losses recorded in AOCI at December 31, 2019, related to cash flow hedges will be recognized in income. For cash flow hedges that have been terminated, the maximum length of time over which the derivative results recorded in AOCI will be recognized in earnings is approximately five years, corresponding to the timing of the originally hedged forecasted cash flows. For open cash flow hedges, the maximum length of time over which forecasted transactions are hedged is approximately seven years. The Firm's longer-dated forecasted transactions relate to core lending and borrowing activities. $ 1,491 $ (30) (5) A credit-related note is a funded credit derivative where the issuer of the credit-related note purchases from the note investor credit protection on a reference entity or an index. Under the contract, the investor pays the issuer the par value of the note at the inception of the transaction, and in return, the issuer pays periodic payments to the investor, based on the credit risk of the referenced entity. The issuer also repays the investor the par value of the note at maturity unless the reference entity (or one of the entities that makes up a reference index) experiences a specified credit event. If a credit event occurs, the issuer is not obligated to repay the par value of the note, but rather, the issuer pays the investor the difference between the par value of the note and the fair value of the defaulted reference obligation at the time of settlement. Neither party to the credit-related note has recourse to the defaulting reference entity. The following tables present a summary of the notional amounts of credit derivatives and credit-related notes the Firm sold and purchased as of December 31, 2019 and 2018. Upon a credit event, the Firm as a seller of protection would typically pay out only a percentage of the full notional amount of net protection sold, as the amount actually required to be paid on the contracts takes into account the recovery value of the reference obligation at the time of settlement. The Firm manages the credit risk on contracts to sell protection by purchasing protection with identical or similar underlying reference entities. Other purchased protection referenced in the following tables includes credit derivatives bought on related, but not identical, reference positions (including indices, portfolio coverage and other reference points) as well as protection purchased through credit-related notes. 192 JPMorgan Chase & Co./2019 Form 10-K The Firm does not use notional amounts of credit derivatives as the primary measure of risk management for such derivatives, because the notional amount does not take into account the probability of the occurrence of a credit event, the recovery value of the reference obligation, or related cash instruments and economic hedges, each of which reduces, in the Firm's view, the risks associated with such derivatives. Total credit derivatives and credit-related notes December 31, 2019 (in millions) Credit derivatives Credit default swaps Other credit derivatives (a) Total credit derivatives Credit-related notes Total December 31, 2018 (in millions) Credit derivatives Credit-related notes Foreign exchange (c) Total For both single-name CDS contracts and index CDS contracts, upon the occurrence of a credit event, under the terms of a CDS contract neither party to the CDS contract has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value of the reference obligation at settlement of the credit derivative contract, also known as the recovery value. The protection purchaser does not need to hold the debt instrument of the underlying reference entity in order to receive amounts due under the CDS contract when a credit event occurs. Credit default swaps 79 $ (21) 117 331 (74) (107) Credit (b) $ 1,456 $ 175 $ 150 (a) Primarily represents interest rate derivatives used to hedge the interest rate risk inherent in mortgage commitments, warehouse loans and MSRs, as well as written commitments to originate warehouse loans. Gains and losses were recorded predominantly in mortgage fees and related income. (b) Relates to credit derivatives used to mitigate credit risk associated with lending exposures in the Firm's wholesale businesses. These derivatives do not include credit derivatives used to mitigate counterparty credit risk arising from derivative receivables, which is included in gains and losses on derivatives related to market-making activities and other derivatives. Gains and losses were recorded in principal transactions revenue. (c) Primarily relates to derivatives used to mitigate foreign exchange risk of specified foreign currency-denominated assets and liabilities. Gains and losses were recorded in principal transactions revenue. Gains and losses on derivatives related to market-making activities and other derivatives The Firm makes markets in derivatives in order to meet the needs of customers and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. All derivatives not included in the hedge accounting or specified risk management categories above are included in this category. Gains and losses on these derivatives are primarily recorded in principal transactions revenue. Refer to Note 6 for information on principal transactions revenue. Credit derivatives Credit derivatives are financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) and which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Credit derivatives expose the protection purchaser to the creditworthiness of the protection seller, as the protection seller is required to make payments under the contract when the reference entity experiences a credit event, such as a bankruptcy, a failure to pay its obligation or a restructuring. The seller of credit protection receives a premium for providing protection but has the risk that the underlying instrument referenced in the contract will be subject to a credit event. The Firm is both a purchaser and seller of protection in the credit derivatives market and uses these derivatives for two primary purposes. First, in its capacity as a market-maker, the Firm actively manages a portfolio of credit derivatives by purchasing and selling credit protection, predominantly on corporate debt obligations, to meet the needs of customers. Second, as an end-user, the Firm uses credit derivatives to manage credit risk associated with lending exposures (loans and unfunded commitments) and derivatives counterparty exposures in the Firm's wholesale businesses, and to manage the credit risk arising from certain financial instruments in the Firm's market-making businesses. Following is a summary of various types of credit derivatives. JPMorgan Chase & Co./2019 Form 10-K 191 Notes to consolidated financial statements Credit derivatives may reference the credit of either a single reference entity ("single-name") or a broad-based index. The Firm purchases and sells protection on both single- name and index-reference obligations. Single-name CDS and index CDS contracts are either OTC or OTC-cleared derivative contracts. Single-name CDS are used to manage the default risk of a single reference entity, while index CDS contracts are used to manage the credit risk associated with the broader credit markets or credit market segments. Like the S&P 500 and other market indices, a CDS index consists of a portfolio of CDS across many reference entities. New series of CDS indices are periodically established with a new underlying portfolio of reference entities to reflect changes in the credit markets. If one of the reference entities in the index experiences a credit event, then the reference entity that defaulted is removed from the index. CDS can also be referenced against specific portfolios of reference names or against customized exposure levels based on specific client demands: for example, to provide protection against the first $1 million of realized credit losses in a $10 million portfolio of exposure. Such structures are commonly known as tranche CDS. (c) Represents the effective portion of changes in value of the related hedging derivative. Hedge ineffectiveness is the amount by which the cumulative gain or loss on the designated derivative instrument exceeds the present value of the cumulative expected change in cash flows on the hedged item attributable to the hedged risk. The Firm did not recognize any ineffectiveness on cash flow hedges during 2017. (a) Primarily consists of hedges of LIBOR-indexed floating-rate assets and floating-rate liabilities. Gains and losses were recorded in net interest income. (b) Primarily consists of hedges of the foreign currency risk of non-U.S. dollar-denominated revenue and expense. The income statement classification of gains and losses follows the hedged item - primarily noninterest revenue and compensation expense. 149 Foreign exchange(b) Total Year ended December 31, 2017 (in millions) Contract type Interest rate (a) Foreign exchange (b) Total Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Amounts reclassified from AOCI to income Amounts recorded in OCI Total change in OCI for period $ (28) $ Interest rate (a) (3) $ Contract type Total (a) Excludes physical commodities with a carrying value of $6.5 billion and $6.8 billion at December 31, 2019 and 2018, respectively, to which the Firm applies fair value hedge accounting. As a result of the application of hedge accounting, these inventories are carried at fair value, thus recognizing unrealized gains and losses in current periods. Since the Firm exits these positions at fair value, there is no incremental impact to net income in future periods. (33) (b) Excludes hedged items where only foreign currency risk is the designated hedged risk, as basis adjustments related to foreign currency hedges will not reverse through the income statement in future periods. At December 31, 2019 and 2018, the carrying amount excluded for available-for-sale securities is $14.9 billion and $14.6 billion, respectively, and for long-term debt is $2.8 billion and $7.3 billion, respectively. (c) Carrying amount represents the amortized cost. (d) Represents hedged items no longer designated in qualifying fair value hedging relationships for which an associated basis adjustment exists at the balance sheet date. JPMorgan Chase & Co./2019 Form 10-K 189 Notes to consolidated financial statements Cash flow hedge gains and losses The following tables present derivative instruments, by contract type, used in cash flow hedge accounting relationships, and the pre-tax gains/(losses) recorded on such derivatives, for the years ended December 31, 2019, 2018 and 2017, respectively. The Firm includes the gain/(loss) on the hedging derivative in the same line item in the Consolidated statements of income as the change in cash flows on the related hedged item. Year ended December 31, 2019 (in millions) Contract type Interest rate (a) Foreign exchange (b) (in millions) 25 25 (75) Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Amounts reclassified from AOCI to income Amounts recorded in OCI(c) Total change in OCI for period $ (17) $ 12 $ 29 (117) 135 252 $ (134) $ 147 $ (263) (245) $ 18 $ $ 125 200 $ (103) $ 122 $ 225 Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) -(33) Amounts reclassified from AOCI to income Total change in OCI for period $ 44 $ (26) (44) $ (201) (88) (175) Amounts recorded in OCI 281 35 8 $ Changes in fair value Gains/(losses) recorded in OCI(g) Derivatives - 31 $ - $ 828 831 (2,373) $ 3,204 $ $ Amortization approach Income statement impact 154 Hedged items OCI impact Income statement impact of excluded components(f) Gains/(losses) recorded in income Total Commodity(d) Foreign exchange(c) Interest rate (a)(b) Contract type (in millions) Year ended December 31, 2017 Derivatives 328 482 (866) Derivatives - Changes in fair value Amortization approach Income statement impact Hedged items Derivatives OCI impact Income statement impact of excluded components(f) Gains/(losses) recorded in income 39 $ 1,373 (866) $ $ 63 71 1,384 (1,897) $ 3,281 $ $ 148 (77) 39 482 Total Commodity (d) Foreign exchange(c) Interest rate (a) (b) 104 Amount required to settle contracts with termination triggers upon downgrade (b) 189 $ $ Amount of additional collateral to be posted upon downgrade (a) Single-notch Two-notch downgrade downgrade Two-notch downgrade downgrade December 31, (in millions) Single-notch 2018 2019 Liquidity impact of downgrade triggers on OTC and OTC-cleared derivatives The following table shows the impact of a single-notch and two-notch downgrade of the long-term issuer ratings of JPMorgan Chase & Co. and its subsidiaries, predominantly JPMorgan Chase Bank, N.A., at December 31, 2019 and 2018, related to OTC and OTC-cleared derivative contracts with contingent collateral or termination features that may be triggered upon a ratings downgrade. Derivatives contracts generally require additional collateral to be posted or terminations to be triggered when the predefined threshold rating is breached. A downgrade by a single rating agency that does not result in a rating lower than a preexisting corresponding rating provided by another major rating agency will generally not result in additional collateral (except in certain instances in which additional initial margin may be required upon a ratings downgrade), nor in termination payments requirements. The liquidity impact in the table is calculated based upon a downgrade below the lowest current rating of the rating agencies referred to in the derivative contract. 8,907 2018 9,396 13,329 2019 14,819 Aggregate fair value of net derivative payables Collateral posted December 31, (in millions) OTC and OTC-cleared derivative payables containing downgrade triggers While derivative receivables expose the Firm to credit risk, derivative payables expose the Firm to liquidity risk, as the derivative contracts typically require the Firm to post cash or securities collateral with counterparties as the fair value of the contracts moves in the counterparties' favor or upon specified downgrades in the Firm's and its subsidiaries' respective credit ratings. Certain derivative contracts also provide for termination of the contract, generally upon a downgrade of either the Firm or the counterparty, at the fair value of the derivative contracts. The following table shows the aggregate fair value of net derivative payables related to OTC and OTC-cleared derivatives that contain contingent collateral or termination features that may be triggered upon a ratings downgrade, and the associated collateral the Firm has posted in the normal course of business, at December 31, 2019 and 2018. In addition to the specific market risks introduced by each derivative contract type, derivatives expose JPMorgan Chase to credit risk - the risk that derivative counterparties may fail to meet their payment obligations under the derivative contracts and the collateral, if any, held by the Firm proves to be of insufficient value to cover the payment obligation. It is the policy of JPMorgan Chase to actively pursue, where possible, the use of legally enforceable master netting arrangements and collateral agreements to mitigate derivative counterparty credit risk inherent in derivative receivables. Liquidity risk and credit-related contingent features 1,467 1,398 Gains/(losses) recorded in OCI(g) $ 947 Contract type (in millions) Year ended December 31, 2018 Total Commodity(d) Foreign exchange (c) Interest rate (a)(b) Contract type (in millions) Year ended December 31, 2019 The following tables present derivative instruments, by contract type, used in fair value hedge accounting relationships, as well as pre-tax gains/(losses) recorded on such derivatives and the related hedged items for the years ended December 31, 2019, 2018 and 2017, respectively. The Firm includes gains/(losses) on the hedging derivative in the same line item in the Consolidated statements of income as the related hedged item. Fair value hedge gains and losses The following tables provide information related to gains and losses recorded on derivatives based on their hedge accounting designation or purpose. Impact of derivatives on the Consolidated statements of income Notes to consolidated financial statements 187 JPMorgan Chase & Co./2019 Form 10-K In certain instances the Firm enters into transactions in which it transfers financial assets but maintains the economic exposure to the transferred assets by entering into a derivative with the same counterparty in contemplation of the initial transfer. The Firm generally accounts for such transfers as collateralized financing transactions as described in Note 11, but in limited circumstances they may qualify to be accounted for as a sale and a derivative under U.S. GAAP. The amount of such transfers accounted for as a sale where the associated derivative was outstanding was not material at both December 31, 2019 and 2018. Derivatives executed in contemplation of a sale of the underlying financial asset (b) Amounts represent fair values of derivative payables, and do not reflect collateral posted. (a) Includes the additional collateral to be posted for initial margin. 764 172 76 $ Credit default swaps $ 1,782 $ 157,545 2,365 Beneficial interests issued by consolidated VIES $ 2,388 278 $ Total Discontinued hedging relationships(d) 2,110 $ 125,860 (c) $ $ $ Active hedging relationships of the hedged Carrying amount Cumulative amount of fair value hedging adjustments included in the carrying amount of hedged items: Long-term debt Liabilities Investment securities - AFS Assets (in millions) December 31, 2019 As of December 31, 2019, the following amounts were recorded on the Consolidated balance sheets related to certain cumulative fair value hedge basis adjustments that are expected to reverse through the income statement in future periods as an adjustment to yield. items(a)(b) 6,719 $ 161 $ 6,880 141 $ $ 139,915 6,987 $ (724) 381 $ (1,105) $ 55,313 (c) $ $ Total Discontinued hedging relationships(d) Active hedging relationships Carrying amount of the hedged items(a)(b) included in the carrying amount of hedged items: Cumulative amount of fair value hedging adjustments Long-term debt Liabilities Investment securities - AFS Assets (in millions) December 31, 2018 (8) (8) JPMorgan Chase & Co./2019 Form 10-K 188 (g) Represents the change in value of amounts excluded from the assessment of effectiveness under the amortization approach, predominantly cross-currency basis spreads. The amount excluded at inception of the hedge is recognized in earnings over the life of the derivative. (f) The assessment of hedge effectiveness excludes certain components of the changes in fair values of the derivatives and hedged items such as forward points on foreign exchange forward contracts, time values and cross-currency basis spreads. Excluded components may impact earnings either through amortization of the initial amount over the life of the derivative or through fair value changes recognized in the current period. Income statement impact due to: Gains/(losses) recorded in income (140) $ 1,125 (566) $ $ 1,148 412 $ 736 $ $ 26 (754) 789 (140) 476 (566) 476 (616) 623 $ $ 637 Derivatives Hedged items (1,145) $ 1,092 Income statement impact Excluded components (f) (e) Hedge ineffectiveness is the amount by which the gain or loss on the designated derivative instrument does not exactly offset the gain or loss on the hedged item attributable to the hedged risk. (d) Consists of overall fair value hedges of physical commodities inventories that are generally carried at the lower of cost or net realizable value (net realizable value approximates fair value). Gains and losses were recorded in principal transactions revenue. (c) Primarily consists of hedges of the foreign currency risk of long-term debt and AFS securities for changes in spot foreign currency rates. Gains and losses related to the derivatives and the hedged items due to changes in foreign currency rates and the income statement impact of excluded components were recorded primarily in principal transactions revenue and net interest income. (b) Excludes the amortization expense associated with the inception hedge accounting adjustment applied to the hedged item. This expense is recorded in net interest income and substantially offsets the income statement impact of the excluded components. Also excludes the accrual of interest on interest rate swaps and the related hedged items. (a) Primarily consists of hedges of the benchmark (e.g., London Interbank Offered Rate ("LIBOR")) interest rate risk of fixed-rate long-term debt and AFS securities. Gains and losses were recorded in net interest income. 938 11 $ $ 949 44 29 73 (2) (2) 896 (18) $ $ 878 1,359 $ 3,507 1,348 6,214 $ (1,275) (5,265) $ $ (481) $ (3,509) $ Hedge ineffectiveness(e) Other credit derivatives (a) Year ended December 31, 2018 Credit-related notes Credit Foreign exchange Equity Commodity Total trading revenue Private equity gains/(losses) Principal transactions 2019 2018 2017 The following table presents the components of Firmwide asset management, administration and commissions. Year ended December 31, (in millions) 2019 2018 2017 $ 2,552 $ 1,961 $ 2,479 1,611 1,395 1,329 3,171 3,222 2,746 Asset management fees Investment management fees (a) All other asset management fees(b) $ 10,865 $ 10,768 $ 10,434 315 Interest rate 296 type Year ended December 31, (in millions) 2019 2018 2017 $ 1,648 $ 1,684 $ 1,466 3,513 3,347 5,161 5,031 2,340 2,519 3,802 5,268 2,144 Total investment banking fees $ 7,501 $ 7,550 $ 7,412 Investment banking fees are earned primarily by CIB. Refer to Note 32 for segment results. Principal transactions Principal transactions revenue is driven by many factors, including: the bid-offer spread, which is the difference between the price at which a market participant is willing and able to sell an instrument to the Firm and the price at which another market participant is willing and able to buy it from the Firm, and vice versa; and realized and unrealized gains and losses on financial instruments and commodities transactions, including those accounted for under the fair value option, primarily used in client-driven market-making activities, and on private equity investments. Realized gains and losses result from the sale of instruments, closing out or termination of transactions, or interim cash payments. Unrealized gains and losses result from changes in valuation. In connection with its client-driven market-making activities, the Firm transacts in debt and equity instruments, derivatives and commodities, including physical commodities inventories and financial instruments that reference commodities. Principal transactions revenue also includes realized and unrealized gains and losses related to: derivatives designated in qualifying hedge accounting relationships, primarily fair value hedges of commodity and foreign exchange risk; derivatives used for specific risk management purposes, primarily to mitigate credit risk and foreign exchange risk. Refer to Note 5 for further information on the income statement classification of gains and losses from derivatives activities. In the financial commodity markets, the Firm transacts in OTC derivatives (e.g., swaps, forwards, options) and ETD that reference a wide range of underlying commodities. In the physical commodity markets, the Firm primarily purchases and sells precious and base metals and may hold other commodities inventories under financing and other arrangements with clients. The following table presents all realized and unrealized gains and losses recorded in principal transactions revenue. This table excludes interest income and interest expense on trading assets and liabilities, which are an integral part of the overall performance of the Firm's client-driven market- making activities in CIB and cash deployment activities in Treasury and CIO. Refer to Note 7 for further information on interest income and interest expense. Trading revenue is presented primarily by instrument type. The Firm's client-driven market-making businesses generally utilize a variety of instrument types in connection with their market-making and related risk-management activities; accordingly, the trading revenue presented in the table below is not representative of the total revenue of any individual LOB. JPMorgan Chase & Co./2019 Form 10-K 195 Notes to consolidated financial statements Trading revenue by instrument Advisory 5,812 3,873 Lending- and deposit-related fees Lending-related fees include fees earned from loan commitments, standby letters of credit, financial guarantees, and other loan-servicing activities. Deposit- related fees include fees earned in lieu of compensating balances, and fees earned from performing cash management activities and other deposit account services. Lending- and deposit-related fees in this revenue category are recognized over the period in which the related service is provided. The following table presents the components of lending- and deposit-related fees. Year ended December 31, (in millions) Lending-related fees 2019 $ 1,184 2018 Deposit-related fees 5,185 $ 1,117 4,935 $ 6,052 Total lending- and deposit-related fees $6,369 2017 $ 1,110 4,823 $ 5,933 Lending- and deposit-related fees are earned by CCB, CIB, CB, and AWM. Refer to Note 32 for segment results. Asset management, administration and commissions This revenue category includes fees from investment management and related services, custody, brokerage services and other products. The Firm manages assets on behalf of its clients, including investors in Firm-sponsored funds and owners of separately managed investment accounts. Management fees are typically based on the value of assets under management and are collected and recognized at the end of each period over which the management services are provided and the value of the managed assets is known. The Firm also receives performance-based management fees, which are earned based on exceeding certain benchmarks or other performance targets and are accrued and recognized when the probability of reversal is remote, typically at the end of the related billing period. The Firm has contractual arrangements with third parties to provide distribution and other services in connection with its asset management activities. Amounts paid to these third-party service providers are generally recorded in professional and outside services expense. $ 17,165 $ 17,118 $ 16,287 (a) Represents fees earned from managing assets on behalf of the Firm's clients, including investors in Firm-sponsored funds and owners of separately managed investment accounts. (b) Represents fees for services that are ancillary to investment management services, such as commissions earned on the sales or distribution of mutual funds to clients. These fees are recorded as revenue at the time the service is rendered or, in the case of certain distribution fees based on the underlying fund's asset value and/or investor redemption, recorded over time as the investor remains in the fund or upon investor redemption. (c) Predominantly includes fees for custody, securities lending, funds services and securities clearance. These fees are recorded as revenue over the period in which the related service is provided. (d) Represents commissions earned when the Firm acts as a broker, by facilitating its clients' purchases and sales of securities and other financial instruments. Brokerage commissions are collected and recognized as revenue upon occurrence of the client transaction. The Firm reports certain costs paid to third-party clearing houses and exchanges net against commission revenue. Asset management, administration and commissions are earned primarily by AWM, CIB, CCB, and CB. Refer to Note 32 for segment results. Mortgage fees and related income This revenue category primarily reflects CCB's Home Lending net production and net mortgage servicing revenue. Net production revenue includes fees and income recognized as earned on mortgage loans originated with the intent to sell, and the impact of risk management activities associated with the mortgage pipeline and warehouse loans. Net production revenue also includes gains and losses on sales and lower of cost or fair value adjustments on mortgage loans held-for-sale (excluding certain repurchased loans insured by U.S. government agencies), and changes in the fair value of financial instruments measured under the fair value option. 196 JPMorgan Chase & Co./2019 Form 10-K Total credit derivatives Refer to Note 32 for segment results. 4,924 Principal transactions revenue is earned primarily by CIB. 3,901 Total asset management fees 11,180 11,038 10,730 1,122 906 661 14,268 12,408 11,088 Total administration fees(c) 2,197 2,179 2,029 (250) (349) 259 Commissions and other fees Brokerage commissions(d) 2,439 2,505 2,239 $ 14,018 $ 12,059 $ 11,347 All other commissions and fees 1,349 1,396 1,289 Total commissions and fees Total asset management, administration and commissions 3,788 3,528 Total underwriting 270 Equity with identical underlyings(b) protection purchased (d) $ (697,220) (41,244) (738,464) $ 707,282 42,484 749,766 $ 10,062 $ 1,240 11,302 4,053 8,488 12,541 8,425 $ (738,464) $ 749,766 $ 11,302 $ 20,966 (a) Other credit derivatives predominantly consist of credit swap options and total return swaps. (b) Represents the total notional amount of protection purchased where the underlying reference instrument is identical to the reference instrument on protection sold; the notional amount of protection purchased for each individual identical underlying reference instrument may be greater or lower than the notional amount of protection sold. (c) Does not take into account the fair value of the reference obligation at the time of settlement, which would generally reduce the amount the seller of protection pays to the buyer of protection in determining settlement value. (d) Represents protection purchased by the Firm on referenced instruments (single-name, portfolio or index) where the Firm has not sold any protection on the identical reference instrument. JPMorgan Chase & Co./2019 Form 10-K 193 Notes to consolidated financial statements The following tables summarize the notional amounts by the ratings, maturity profile, and total fair value, of credit derivatives and credit-related notes as of December 31, 2019 and 2018, where JPMorgan Chase is the seller of protection. The maturity profile is based on the remaining contractual maturity of the credit derivative contracts. The ratings profile is based on the rating of the reference entity on which the credit derivative contract is based. The ratings and maturity profile of credit derivatives and credit-related notes where JPMorgan Chase is the purchaser of protection are comparable to the profile reflected below. Protection sold - credit derivatives and credit-related notes ratings (a)/maturity profile December 31, 2019 (in millions) <1 year Protection sold 1-5 years Other Maximum payout/Notional amount Total Debt Maximum payout/Notional amount Protection purchased Net protection Other Protection sold with identical underlyings(b) (sold)/ purchased (c) protection purchased (d) $ (562,338) $ (44,929) (607,267) 571,892 52,007 623,899 $ 7,078 9,554 $ 3,936 7,364 16,632 11,300 - - 9,606 $ (607,267) $ 623,899 $ 16,632 $ 20,906 Protection purchased Net protection >5 years (sold)/ purchased (c) The following table presents the components of investment banking fees. Noninvestment-grade $ (115,443) (45,897) Total $ (161,340) $ $ (402,325) (119,348) (521,673) $ (43,611) (11,840) $ (561,379) $ (177,085) 5,720 4,719 $ (2,791) (5,660) $ (55,451) $ (738,464) $ 10,439 $ (8,451) $ 1,988 (a) The ratings scale is primarily based on external credit ratings defined by S&P and Moody's. (b) Amounts are shown on a gross basis, before the benefit of legally enforceable master netting agreements and cash collateral received by the Firm. 194 JPMorgan Chase & Co./2019 Form 10-K Note 6 - Noninterest revenue and noninterest expense Noninterest revenue The Firm records noninterest revenue from certain contracts with customers in investment banking fees, deposit-related fees, asset management, administration, and commissions, and components of card income. The related contracts are often terminable on demand and the Firm has no remaining obligation to deliver future services. For arrangements with a fixed term, the Firm may commit to deliver services in the future. Revenue associated with these remaining performance obligations typically depends on the occurrence of future events or underlying asset values, and is not recognized until the outcome of those events or values are known. Investment banking fees This revenue category includes debt and equity underwriting and advisory fees. As an underwriter, the Firm helps clients raise capital via public offering and private placement of various types of debt and equity instruments. Underwriting fees are primarily based on the issuance price and quantity of the underlying instruments, and are recognized as revenue typically upon execution of the client's transaction. The Firm also manages and syndicates loan arrangements. Credit arrangement and syndication fees, included within debt underwriting fees, are recorded as revenue after satisfying certain retention, timing and yield criteria. The Firm also provides advisory services, by assisting its clients with mergers and acquisitions, divestitures, restructuring and other complex transactions. Advisory fees are recognized as revenue typically upon execution of the client's transaction. Total notional amount Year ended December 31, (in millions) Underwriting Investment-grade Risk rating of reference entity $ 2,929 (941) Net fair value Fair value of receivables(b) Fair value of payables(b) Net fair value Risk rating of reference entity Investment-grade $ (114,460) Noninvestment-grade (41,661) Total $ (156,121) $ (42,129) (9,841) $ (51,970) $ (467,996) (139,271) $ (607,267) $ $ (311,407) (87,769) $ (399,176) $ Fair value of payables(b) Fair value of receivables(b) 6,153 4,281 10,434 >5 years 1-5 years <1 year (in millions) Total notional amount $ 6,641 $ 5,242 1,399 (911) (2,882) $ (3,793) December 31, 2018 $ (664) $ Total recognized in net periodic benefit cost and other comprehensive income (133) $ (286) $ $ 363 $ $ (831) 395 $ 87 (655) 0.70 -6.00 (374) $ 8 $ (202) Weighted-average assumptions used to determine net periodic benefit costs Discount rate (c) 0.60-4.30% 0.60 4.50% 0.60 4.30 % 4.20% 3.70% 4.20% Expected long-term rate of return on plan assets (c) 0.00 -5.50 (871) 0.70-5.50 $ $ 5 (4) 4.30 29 Prior service (credit)/cost arising during the year Net (gain)/loss arising during the year Amortization of net loss Amortization of prior service (cost)/credit Curtailment gain/(loss) Settlement gain/(loss) (719) 467 (669) (286) (167) (103) (250) (3) 23 36 - (21) | ཌ | | । │ 91 (133) (2) (2) Foreign exchange impact and other 13 (30) 54 Total recognized in other comprehensive income 4.00 JPMorgan Chase & Co./2019 Form 10-K Rate of compensation increase (c) (a) Benefits earned during the year are reported in compensation expense; all other components of net periodic defined benefit costs are reported within other expense in the Consolidated statements of income. (b) Includes various defined benefit pension plans which are individually immaterial. (c) The rate assumptions for the U.S. defined benefit pension plans are at the upper end of the range, except for the rate of compensation increase, which was 2.30% for 2019, 2018 and 2017, respectively. (d) Excludes participants whose benefits under the plan are capped. Plan assumptions The Firm's expected long-term rate of return for defined benefit pension and OPEB plan assets is a blended weighted average, by asset allocation of the projected long-term returns for the various asset classes, taking into consideration local market conditions and the specific allocation of plan assets. Returns on asset classes are developed using a forward-looking approach and are not strictly based on historical returns. Consideration is also given to current market conditions and the short-term portfolio mix of each plan. 202 The discount rate used in determining the benefit obligation under the U.S. defined benefit pension and OPEB plans was provided by the Firm's actuaries. This rate was selected by reference to the yields on portfolios of bonds with maturity dates and coupons that closely match each of the plan's projected cash flows. The discount rate for the U.K. defined benefit pension plan represents a rate of appropriate duration from the analysis of yield curves provided by the Firm's actuaries. At December 31, 2019, the Firm decreased the discount rates used to determine its benefit obligations for the U.S. JPMorgan Chase & Co./2019 Form 10-K defined benefit pension and OPEB plans in light of current market interest rates, which is expected to decrease expense by approximately $69 million in 2020. The 2020 expected long-term rate of return on U.S. defined benefit pension plan assets and U.S. OPEB plan assets are 4.00% and 4.11%, respectively. The following table represents the effect of a 25-basis point decline in the two listed rates below on estimated 2020 defined benefit pension and OPEB plan expense, as well as the effect on the postretirement benefit obligations. Defined benefit pension and OPEB (in millions) 2017 plan expense $ 57 Discount rate $ 6 $ ΝΑ 544 Investment strategy and asset allocation The assets of the Firm's defined benefit pension plans are held in various trusts and are invested in well-diversified portfolios of equity and fixed income securities, cash and cash equivalents, and alternative investments. The trust- owned assets of the Firm's U.S. OPEB plan are invested primarily in fixed income securities. COLI policies used to partially defray the cost of the Firm's U.S. OPEB plan are invested in separate accounts of an insurance company and are allocated to investments intended to replicate equity and fixed income indices. The investment policies for the assets of the Firm's defined benefit pension plans are to optimize the risk-return relationship as appropriate to the needs and goals of each plan using a global portfolio of various asset classes diversified by market segment, economic sector, and issuer. Assets are managed by a combination of internal and external investment managers. The Firm regularly reviews the asset allocations and asset managers, as well as other factors that impact the portfolios, which are rebalanced when deemed necessary. Investments held by the plans include financial instruments which are exposed to various risks such as interest rate, market and credit risks. Exposure to a concentration of credit risk is mitigated by the broad diversification of both U.S. and non-U.S. investments. Additionally, the investments in each of the collective investment funds and/or registered investment companies are further diversified into various financial instruments. As of December 31, 2019, assets held by the Firm's defined benefit pension and OPEB plans do not include securities issued by JPMorgan Chase or its affiliates, except through indirect exposures through investments in ETFs, mutual funds and collective investment funds managed by third-parties. The plans hold investments that are sponsored or managed by affiliates of JPMorgan Chase in the amount of $3.1 billion and $3.7 billion, as of December 31, 2019 and 2018, respectively. The following table presents the weighted-average asset allocation of the fair values of total plan assets at December 31 for the years indicated, as well as the respective approved asset allocation ranges by asset class. Changes in plan assets and benefit obligations recognized in other comprehensive income 203 Expected long-term rate of return 5.00 2018 ΝΑ Interest crediting rate (c) 2.25 -3.00 1.81 -4.90% 2.25 -3.00 2.25 -3.00 NA ΝΑ ΝΑ 1.81- 4.90% 1.81- 4.90% NA ΝΑ ΝΑ Health care cost trend rate (d) Assumed for next year 2019 Ultimate ΝΑ ΝΑ NA 금금금 ΝΑ ΝΑ 5.00 5.00 5.00 ΝΑ NA 5.00 5.00 5.00 ΝΑ Year when rate will reach ultimate (69) Interest crediting rate(e) (88) $ (e) For the U.S. defined benefit pension plans, the discount rate assumption was 3.30% and 4.30%, and the interest crediting rate was 4.65% and 4.90%, for 2019 and 2018, respectively. The rate of compensation increase was not applicable to the U.S. plan in 2019 due to the Plan Freeze, and was 2.30% in 2018. The rate of compensation increase presented in the table for 2019 applies to the non-U.S. plans. (f) Excludes participants whose benefits under the plan are capped. (g) At December 31, 2019 and 2018, the gain/(loss) was primarily attributable to the change in the discount rate. 200 JPMorgan Chase & Co./2019 Form 10-K Gains and losses For the Firm's defined benefit pension plans, fair value is used to determine the expected return on plan assets. Amortization of net gains and losses is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the projected benefit obligation or the fair value of the plan assets. Any excess is amortized over the average future service period of defined benefit pension plan participants, which for the U.S. defined benefit pension plan is currently eight years and for the non-U.S. defined benefit pension plans is the period appropriate for the affected plan. As a result of the Plan Freeze, beginning in 2020, any excess for the U.S. defined benefit pension plan will be amortized over the average expected lifetime of plan participants which is currently 38 years. In addition, prior service costs are amortized over the average remaining service period of active employees expected to receive benefits under the plan when the prior service cost is first recognized. For the Firm's OPEB plans, a calculated value that recognizes changes in fair value over a five-year period is used to determine the expected return on plan assets. This value is referred to as the market-related value of assets. Amortization of net gains and losses, adjusted for gains and losses not yet recognized, is included in annual net periodic benefit cost if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the accumulated postretirement benefit obligation or the market-related value of assets. Any excess is amortized over the average expected lifetime of retired participants, which is currently eleven years. JPMorgan Chase & Co./2019 Form 10-K 201 Notes to consolidated financial statements The following table presents the components of net periodic benefit costs reported in the Consolidated statements of income for the Firm's U.S. and non-U.S. defined benefit pension, defined contribution and OPEB plans, and in other comprehensive income for the defined benefit pension and OPEB plans, and the weighted-average annualized actuarial assumptions for the net periodic benefit cost. Interest cost on benefit obligations Expected return on plan assets Amortization: (d) For pension plans with a projected benefit obligation exceeding plan assets, the projected benefit obligation and fair value of plan assets was $1.5 billion and $885 million at December 31, 2019, respectively and $1.3 billion and $762 million at December 31, 2018, respectively. For pension plans with an accumulated benefit obligation exceeding plan assets, the accumulated benefit obligation and fair value of plan assets was $1.4 billion and $885 million at December 31, 2019, respectively, and $1.3 billion and $762 million at December 31, 2018, respectively. For OPEB plans with a projected benefit obligation exceeding plan assets, the projected benefit obligation was $43 million and $26 million at December 31, 2019 and 2018, respectively, and they had no plan assets. Net (gain)/loss Curtailment (gain)/loss Settlement (gain)/loss Net periodic defined benefit cost(a) Other defined benefit pension plans(b) Total defined benefit plans Year ended December 31, (in millions) Pension plans 2019 2018 2017 OPEB plans 2019 2018 2017 Prior service (credit)/cost Components of net periodic benefit cost (c) Represents plans with an aggregate overfunded balance of $6.3 billion and $5.1 billion at December 31, 2019 and 2018, respectively, and plans with an aggregate underfunded balance of $618 million and $547 million at December 31, 2019 and 2018, respectively. (a) At December 31, 2019 and 2018, included non-U.S. benefit obligations of $(3.8) billion and $(3.3) billion, and plan assets of $4.0 billion and $3.5 billion, respectively, predominantly in the U.K. Accumulated other comprehensive income/(loss), pretax, end of year Weighted-average actuarial assumptions used to determine benefit obligations Discount rate (e) Rate of compensation increase (e) December 31, 0.20 -3.30% 2.25 -3.00 1.78 -4.65% 0.60 -4.30 % 2.25 -3.00 3.20% 4.20% ΝΑ ΝΑ 1.81 -4.90% ΝΑ NA (b) At December 31, 2019 and 2018, defined benefit pension plan amounts that were not measured at fair value included $1.3 billion and $340 million, respectively, of accrued receivables, and $1.7 billion and $503 million, respectively, of accrued liabilities. Health care cost trend rate (f) ΝΑ ΝΑ 5.00 5.00 Ultimate NA ΝΑ 5.00 5.00 Year when rate will reach ultimate NA ΝΑ 2020 2019 Assumed for next year (79) $ Benefits earned during the year 356 25 20 24 ΝΑ (79) $ NA (69) ΝΑ $ 232 $ 52 $ 200 $ (88) $ (88) $ (69) Total defined contribution plans 952 872 814 ΝΑ ΝΑ NA Total pension and OPEB cost included in noninterest expense $ 1,184 $ 924 $ 1,014 $ (79) $ $ $ $ $ 354 $ 330 $ - $ - $ 596 556 598 24 24 28 (915) (981) (968) 176 (112) (97) 167 103 250 3 (23) (36) 21 2 2 $ 207 $ 32 (103) Asset class - Equity securities 3,543 3 3,540 7,092 2 7,090 Corporate debt securities (c) 40 40 187 - 187 Limited partnerships(b) 161 161 265 - 265 Collective investment funds (a) 5,506 2 162 5,342 3,426 2 184 3,240 Equity securities 344 U.S. federal, state, local and non-U.S. government debt securities 1,790 1,054 $ Total assets measured at fair value(e) 1,267 302 80 885 1,167 250 132 785 Other(d) 143 143 - $ 337 Derivative receivables 357 3 272 82 1,019 4 701 314 Mortgage-backed securities 1,934 743 1,191 2,844 337 $ 1 $ 100% 13 9 0-24 2 1 0-6 39 40 61% 60% 30-70% 30-70 37 16 100% 0-40 74% 42-100% 2018 % of plan assets 2019 Allocation 2018 2019 Allocation Asset % of plan assets Asset OPEB plan(d) 184 Defined benefit pension plans(a) 48% 6,738 $ 9,499 $ 100% 100% 343 158 $ $ $ 1 $ 157 $ Cash and cash equivalents value Level 3 Level 2 Level 1 Total fair 100% Total fair value Level 2 Level 1 (in millions) December 31, 2018 2019 Defined benefit pension plans Pension and OPEB plan assets and liabilities measured at fair value Refer to Note 2 for information on fair value measurements, including descriptions of level 1, 2, and 3 of the fair value hierarchy and the valuation methods employed by the Firm. Fair value measurement of the plans' assets and liabilities (d) Represents the U.S. OPEB plan only, as the U.K. OPEB plan is unfunded. (c) Alternatives primarily include limited partnerships. (a) Represents the U.S. defined benefit pension plan only, as that is the most significant plan. (b) Debt securities primarily includes cash and cash equivalents, corporate debt, U.S. federal, state, local and non-U.S. government, asset-backed and mortgage-backed securities. 100% Level 3 258 $ 16,495 $ 8,044 $ 4,941 $ 1 $ 59 $ 1,030 $ 2020 subsidy subsidy plans (in millions) Part D Part D pension 2021 Year ended December 31, Medicare benefit Defined OPEB before The following table presents benefit payments expected to be paid, which include the effect of expected future service, for the years indicated. The OPEB medical and life insurance payments are net of expected retiree contributions. Estimated future benefit payments (a) Substantially all are participating annuity contracts. (b) The prior period amounts have been revised to conform with the current period presentation. (43) $ (42) $ $ 310 0 $ - $ - $ (1) $ 1 $ 2,157 $ $ COLI policies Medicare U.S. OPEB plan 1,020 1 Real estate Alternatives (c) Refer to Note 23 for further information on the classification of share-based awards for purposes of calculating earnings per share. new shares of common stock or treasury shares. During 2019, 2018 and 2017, the Firm settled all of its employee share-based awards by issuing treasury shares. The Firm's policy for issuing shares upon settlement of employee share-based incentive awards to issue either The Firm separately recognizes compensation expense for each tranche of each award, net of estimated forfeitures, as if it were a separate award with its own vesting date. Generally, for each tranche granted, compensation expense is recognized on a straight-line basis from the grant date until the vesting date of the respective tranche, provided that the employees will not become full-career eligible during the vesting period. For awards with full-career eligibility provisions and awards granted with no future substantive service requirement, the Firm accrues the estimated value of awards expected to be awarded to employees as of the grant date without giving consideration to the impact of post-employment restrictions. For each tranche granted to employees who will become full-career eligible during the vesting period, compensation expense is recognized on a straight-line basis from the grant date until the earlier of the employee's full-career eligibility date or the vesting date of the respective tranche. Once the PSUs and dividend equivalent share units have vested, the shares of common stock that are delivered, after applicable tax withholding, must be held for an additional two-year period, for a total combined vesting and holding period of approximately five to eight years from the grant date depending on regulations in certain countries. Under the LTI Plans, stock appreciation rights ("SARS") and stock options have generally been granted with an exercise price equal to the fair value of JPMorgan Chase's common stock on the grant date. SARS and stock options generally expire ten years after the grant date. There were no material grants of employee SARS or stock options in 2019, 2018 and 2017. Performance share units ("PSUs”) are granted annually, and approved by the Firm's Board of Directors, to members of the Firm's Operating Committee under the variable compensation program. PSUs are subject to the Firm's achievement of specified performance criteria over a three- year period. The number of awards that vest can range from zero to 150% of the grant amount. In addition, dividends that accrue during the vesting period are reinvested in dividend equivalent share units. PSUs and the related dividend equivalent share units are converted into shares of common stock after vesting. RSUs are awarded at no cost to the recipient upon their grant. Generally, RSUs are granted annually and vest at a rate of 50% after two years and 50% after three years and are converted into shares of common stock as of the vesting date. In addition, RSUs typically include full-career eligibility provisions, which allow employees to continue to vest upon voluntary termination based on age or service-related requirements, subject to post-employment and other restrictions. All RSU awards are subject to forfeiture until vested and contain clawback provisions that may result in cancellation under certain specified circumstances. Predominantly all RSUs entitle the recipient to receive cash payments equivalent to any dividends paid on the underlying common stock during the period the RSUs are outstanding. In 2019, 2018 and 2017, JPMorgan Chase granted long- term share-based awards to certain employees under its LTIP, as amended and restated effective May 15, 2018. Under the terms of the LTIP, as of December 31, 2019, 75 million shares of common stock were available for issuance through May 2022. The LTIP is the only active plan under which the Firm is currently granting share-based incentive awards. In the following discussion, the LTIP, plus prior Firm plans and plans assumed as the result of acquisitions, are referred to collectively as the “LTI Plans,” and such plans constitute the Firm's share-based incentive plans. Note 9 - Employee share-based incentives Employee share-based awards Notes to consolidated financial statements 205 JPMorgan Chase & Co./2019 Form 10-K 57 2,072 310 1 211 4,613 Years 2025-2029 50 970 2024 52 980 2023 54 1,020 2022 $ Debt securities(b) $ U.S. defined benefit pension plan 204 At December 31, 2019 and 2018, the assets of the U.S. OPEB plan consisted of $562 million and $561 million, respectively, in cash and cash equivalents, corporate debt securities, U.S. federal, state, local and non-U.S. government debt securities and other assets classified in level 1 and level 2 of the valuation hierarchy and $2.4 billion and $2.1 billion, respectively, of COLI policies classified in level 3 of the valuation hierarchy. (d) Other consists primarily of mutual funds, money market funds and participating annuity contracts. Mutual funds and money market funds are primarily classified within level 1 of the fair value hierarchy given they are valued using market observable prices. Participating annuity contracts are classified within level 3 of the fair value hierarchy due to a lack of market mechanisms for transferring each policy and surrender restrictions. (e) At December 31, 2019 and 2018, excludes $4.4 billion and $5.0 billion of certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient, which are not required to be classified in the fair value hierarchy, $1.3 billion and $340 million of defined benefit pension plan receivables for investments sold and dividends and interest receivables, $1.7 billion and $479 million of defined benefit pension plan payables for investments purchased, and $25 million and $24 million of other liabilities, respectively. (c) Corporate debt securities include debt securities of U.S. and non-U.S. corporations. (b) Unfunded commitments to purchase limited partnership investments for the plans were $451 million and $521 million for 2019 and 2018, respectively. (a) At December 31, 2019 and 2018, collective investment funds primarily included a mix of short-term investment funds, U.S. and non-U.S. equity investments (including index) and real estate funds. (96) $ (96) $ $ - (118) $ $ - JPMorgan Chase & Co./2019 Form 10-K $ (118) $ (96) $ Total (96) $ $ - (118) $ $ (118) $ $ $ Derivative payables $ 13,295 310 Total liabilities measured at fair value (e) $ Annuity contracts and other (a) Changes in level 3 fair value measurements using significant unobservable inputs Beginning Year ended December 31, 2018 COLI policies 2,431 $ (42) $ 2,072 $ - $ 401 $ $ 258 $ 2 (85) $ $ 31 $ Fair value, $ $ Ending balance Fair value, U.S. OPEB plan Year ended December 31, 2019 U.S. defined benefit pension plan Annuity contracts and other (a) (in millions) and/or out of level 3 net(b) Transfers in Purchases, sales and settlements, Unrealized gains/(losses)(b) Realized gains/(losses) Actual return on plan assets balance 310 $ Benefit obligation $ 3,066 4,630 Short-term borrowings (e) repurchase agreements securities loaned or sold under Federal funds purchased and 8,957 $ 5,973 $ 2,857 $ Interest bearing deposits Interest expense $ 84,040 $ 76,100 $ 63,971 Total interest income(c) 1,312 1,890 1,611 1,967 4,238 5,907 3,887 Deposits with banks 94 913 1,574 Securities borrowed (c) 2,327 3,819 6,146 agreements purchased under resale Federal funds sold and securities All other interest-earning assets (c) (d) 1,248 1,144 481 Note 8 - Pension and other postretirement employee benefit plans JPMorgan Chase & Co./2019 Form 10-K 198 (f) Other interest-bearing liabilities includes interest expense on prime brokerage-related customer payables. (c) In the second quarter of 2019, the Firm implemented certain presentation changes that impacted interest income and interest expense, but had no effect on net interest income. These changes were made to align the accounting treatment between the balance sheet and the related interest income or expense, primarily by offsetting interest income and expense for certain prime brokerage-related held- for-investment customer receivables and payables that are currently presented as a single margin account on the balance sheet. These changes were applied retrospectively and, accordingly, prior period amounts were revised to conform with the current presentation. (d) Includes interest earned on prime brokerage-related held-for- investment customer receivables, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other assets on the Consolidated balance sheets. (e) Includes commercial paper. (b) Represents securities that are tax-exempt for U.S. federal income tax purposes. (a) Includes the amortization/accretion of unearned income (e.g., purchase premiums/discounts, net deferred fees/costs, etc.). $ 51,660 $ 50,188 $ 44,807 5,290 4,871 5,585 $ 57,245 $55,059 $ 50,097 Net interest income after provision for credit losses Net interest income Provision for credit losses Total interest expense (c) consolidated VIES Interest income and interest expense includes the current- period interest accruals for financial instruments measured at fair value, except for derivatives and financial instruments containing embedded derivatives that would be separately accounted for in accordance with U.S. GAAP, absent the fair value option election; for those instruments, all changes in fair value including any interest elements, are reported in principal transactions revenue. For financial instruments that are not measured at fair value, the related interest is included within interest income or interest expense, as applicable. Refer to Notes 12, 10, 11 and 20, for further information on accounting for interest income and interest expense related to loans, investment securities, securities financing activities (i.e., securities purchased or sold under resale or repurchase agreements; securities borrowed; and securities loaned) and long-term debt, respectively. Trading liabilities - debt and all other interest-bearing liabilities (c)(f) 2,585 2,387 1,669 Long-term debt 7,610 8,807 6,753 Beneficial interest issued by 568 493 503 $ 26,795 $ 21,041 $ 13,874 7,978 The Firm has various defined benefit pension plans and OPEB plans that provide benefits to its employees in the U.S. and certain non-U.S. locations. The Firm also provides a qualified defined contribution plan in the U.S. and maintains other similar arrangements in certain non-U.S. locations. The principal defined benefit pension plan in the U.S. is a qualified noncontributory plan that provides benefits to substantially all U.S. employees. In connection with changes to the U.S. Retirement Savings Program during the fourth quarter of 2018, the Firm announced that it will freeze the U.S. defined benefit pension plan (the “Plan Freeze"). Commencing on January 1, 2020 (and January 1, 2019 for new hires), new pay credits are directed to the U.S. defined contribution plan. Interest credits on the U.S. defined benefit pension plan will continue to accrue. As a result, a curtailment was triggered and a remeasurement of the U.S. defined benefit pension obligation and plan assets occurred as of November 30, 2018. The plan design change did not have a material impact on the U.S. defined benefit pension plan or the Firm's Consolidated Financial Statements. The Firm also has defined benefit pension plans that are offered in certain non-U.S. locations based on factors such as eligible compensation, age and/or years of service. It is the Firm's policy to fund the pension plans in amounts sufficient to meet the requirements under applicable laws. The Firm does not anticipate at this time making any contribution to the U.S. defined benefit pension plan in 2020. The 2020 contributions to the non-U.S. defined benefit pension plans are expected to be $49 million, of which $34 million are contractually required. 8,703 Trading assets - debt instruments Refer to Note 18 for information on operating lease income included within other income. Card income is earned primarily by CCB and CB. Refer to Note 32 for segment results. (b) Includes an adjustment to the credit card rewards liability of approximately $330 million, recorded in the second quarter of 2018. (a) Predominantly represents account origination costs and annual fees, which are deferred and recognized on a straight-line basis over a 12- month period. $ 4,433 (10,820) (1,827) (13,074) (b) (745) 4,989 (14,312) (754) 5,304 $ $ $ 17,080 $ 18,808 $ 20,370 2018 2019 Noninterest expense 2017 Other card income(a) Interchange and merchant processing income Reward costs and partner payments Year ended December 31, (in millions) The following table presents the components of card income: The Firm typically makes payments to the co-brand credit card partners based on the cost of partners' marketing activities and loyalty program rewards provided to credit cardholders, new account originations and sales volumes. Payments to partners based on marketing efforts undertaken by the partners are expensed by the Firm as incurred and reported as marketing expense. Payments for partner loyalty program rewards are reported as a reduction of card income when incurred. Payments to partners based on new credit card account originations are accounted for as direct loan origination costs and are deferred and recognized as a reduction of card income on a straight-line basis over a 12-month period. Payments to partners based on sales volumes are reported as a reduction of card income when the related interchange income is earned. The Firm has contractual agreements with numerous co- brand partners that grant the Firm exclusive rights to issue co-branded credit card products and market them to the customers of such partners. These partners endorse the co- brand credit card programs and provide their customer or member lists to the Firm. The partners may also conduct marketing activities and provide rewards redeemable under their own loyalty programs that the Firm will grant to co- brand credit cardholders based on account activity. The terms of these agreements generally range from five to ten years. Credit card revenue sharing agreements Certain Chase credit card products offer the cardholder the ability to earn points based on account activity, which the cardholder can choose to redeem for cash and non-cash rewards. The cost to the Firm related to these proprietary rewards programs varies based on multiple factors including the terms and conditions of the rewards programs, cardholder activity, cardholder reward redemption rates and cardholder reward selections. The Firm maintains a liability for its obligations under its rewards programs and reports the current-period cost as a reduction of card income. This revenue category includes interchange and other income from credit and debit card transactions, and fees earned from processing card transactions for merchants, both of which are recognized when purchases are made by a cardholder and presented net of certain transaction- related costs. Card income also includes account origination costs and annual fees, which are deferred and recognized on a straight-line basis over a 12-month period. 470 Net interest income from mortgage loans is recorded in interest income. Refer to Note 15 for further information on risk management activities and MSRS. Net mortgage servicing revenue includes operating revenue earned from servicing third-party mortgage loans, which is recognized over the period in which the service is provided; changes in the fair value of MSRs; the impact of risk management activities associated with MSRS; and gains and losses on securitization of excess mortgage servicing. Net mortgage servicing revenue also includes gains and losses on sales and lower of cost or fair value adjustments of certain repurchased loans insured by U.S. government agencies. 206 Total card income Other expense Other expense on the Firm's Consolidated statements of income included the following: Year ended December 31, (in millions) 5,534 1,848 7,382 7,248 9,291 Total investment securities (a) 1,595 1,329 Non-taxable securities (b) 5,653 7,962 Taxable securities Loans(a) Interest income (in millions) $ 50,375 $ 47,620 $ 41,008 2017 2018 2019 Legal expense/(benefit) FDIC-related expense $ 2019 239 $ 457 2018 2017 72 $ 1,239 10,800 (35) JPMorgan Chase & Co./2019 Form 10-K 197 Notes to consolidated financial statements Note 7 - Interest income and Interest expense Interest income and interest expense are recorded in the Consolidated statements of income and classified based on the nature of the underlying asset or liability. The following table presents the components of interest income and interest expense: Year ended December 31, 1,492 The Firm also has a number of nonqualified noncontributory defined benefit pension plans that are unfunded. These plans provide supplemental defined pension benefits to certain employees. Card income The Firm partially defrays the cost of its U.S. OPEB obligation through corporate-owned life insurance ("COLI") purchased on the lives of eligible employees and retirees. While the Firm owns the COLI policies, certain COLI proceeds (death benefits, withdrawals and other distributions) may be used only to reimburse the Firm for its net postretirement benefit claim payments and related administrative expense. The Firm has prefunded its U.S. postretirement benefit obligations. The U.K. OPEB plan is unfunded. (110) (873) (820) 15 14 7 8 2 2 75 80 (28) 454 (548) 2,757 $ $ 2,633 (116) 185 (2) 2 $ (17,069) $ (113) (15,512) (636) $ (612) $ 18,052 2,932 $ 19,603 $ - (15) (197) The Firm offers postretirement medical and life insurance benefits to certain U.S. retirees and postretirement medical benefits to certain qualifying U.S. and U.K. employees. - (23) (3,157) $ (26) (2,286) 184 $ 470 $ (3,134) $ (2,260) $ ΝΑ NA (15,494) $ $ 20,373 $ 18,052 $ 2,993 $ 121 2,633 $ 2,540 $ 2,357 $ 2,021 $ (17,047) $ 3,304 15 JPMorgan Chase & Co./2019 Form 10-K 69 Accumulated benefit obligation, end of year (a)(b) Net funded status (c)(d) Fair value of plan assets, end of year Foreign exchange impact and other Plan settlements Benefits paid Employee contributions Firm contributions Actual return on plan assets Fair value of plan assets, beginning of year Change in plan assets Benefit obligation, end of year(a) Foreign exchange impact and other Plan settlements Benefits paid Net gain/(loss) - Pension and OPEB accounting guidance generally requires that the difference between plan assets at fair value and the benefit obligation be measured and recorded on the balance sheet. Plans that are overfunded (excess of plan assets over benefit obligation) are recorded in other assets and plans that are underfunded (excess benefit obligation over plan assets) are recorded in other liabilities. Gains or losses resulting from changes in the benefit obligation and the value of plan assets are recorded in OCI and recognized as part of the net periodic benefit cost over subsequent periods as discussed in the Gains and losses section of this Note. Additionally, benefits earned during the year are reported in compensation expense; all other components of net periodic defined benefit costs are reported in other expense in the Consolidated statements of income. 199 Notes to consolidated financial statements The following table presents the changes in benefit obligations, plan assets, the net funded status, and the pretax pension and OPEB amounts recorded in AOCI on the Consolidated balance sheets for the Firm's defined benefit pension and OPEB plans, and the weighted-average actuarial annualized assumptions for the projected and accumulated postretirement benefit obligations. As of or for the year ended December 31, Pretax pension and OPEB amounts recorded in AOCI (in millions) Benefit obligation, beginning of year Benefits earned during the year Interest cost on benefit obligations Plan amendments Plan curtailment Employee contributions Change in benefit obligation Net gain/(loss) JPMorgan Chase & Co./2019 Form 10-K Defined benefit pension plans 67 873 820 40 (51) (g) 938 (g) Prior service credit/(cost) (15) (14) (7) (8) 123 (29) (1,296) (24) (5) 2018 OPEB plans 2019 2018 $ (15,512) (356) 2019 $ (612) $ (684) (596) (556) (24) $ (16,700) (354) Mortgage-backed securities: Securities loaned and other agreements Securities sold under repurchase Securities loaned and other 2018 December 31, (in millions) agreements Securities sold under repurchase Gross liability balance The tables below present as of December 31, 2019 and 2018 the types of financial assets pledged in securities financing agreements and the remaining contractual maturity of the securities financing agreements. Notes to consolidated financial statements 2019 U.S. GSES and government agencies 29 34,119 $ $ 34,311 (a) $ Residential nonagency 1,239 2,165 Commercial nonagency U.S. Treasury, GSES and government agencies Obligations of U.S. states and municipalities Non-U.S.government debt 1,612 1,390 334,398 $ 215 12,650 32,248 (c) Includes securities financing agreements that provide collateral rights, but where an appropriate legal opinion with respect to the master netting agreement has not been either sought or obtained. At December 31, 2019 and 2018, included $11.0 billion and $7.9 billion, respectively, of securities purchased under resale agreements; $31.9 billion and $30.3 billion, respectively, of securities borrowed; $22.7 billion and $21.5 billion, respectively, of securities sold under repurchase agreements; and $7 million and $25 million, respectively, of securities loaned and other. (9,654) 35 2018 December 31, (in millions) Gross amounts Amounts netted on the Consolidated balance sheets Amounts presented on the Consolidated balance sheets Amounts not nettable on the Consolidated balance sheets(b) Net amounts(c) Assets Securities purchased under resale agreements $ Securities borrowed 691,116 $ 132,955 (369,612) $ (20,960) 321,504 $ 111,995 (308,854) $ (79,747) Liabilities Securities sold under repurchase agreements Securities loaned and other(a) $ 541,587 $ 33,700 (369,612) $ (20,960) 171,975 $ 12,740 (149,125) $ (12,358) 22,850 382 (a) Includes securities-for-securities lending agreements of $3.7 billion and $3.3 billion at December 31, 2019 and 2018, respectively, accounted for at fair value, where the Firm is acting as lender. In the Consolidated balance sheets, the Firm recognizes the securities received at fair value within other assets and the obligation to return those securities within accounts payable and other liabilities. (b) In some cases, collateral exchanged with a counterparty exceeds the net asset or liability balance with that counterparty. In such cases, the amounts reported in this column are limited to the related net asset or liability with that counterparty. JPMorgan Chase & Co./2019 Form 10-K 317,578 (a) Overnight and continuous 1,181 $ Up to 30 days 199,870 1,706 $ 30 - 90 days 57,305 $ 937 Greater than 90 days 72,863 $ 1,978 Total 555,172 36,649 Remaining contractual maturity of the agreements 2018 (in millions) Overnight and continuous Total securities sold under repurchase agreements $ Total securities loaned and other 247,579 28,402 Up to 30 days $ 174,971 30 - 90 days $ 997 71,637 2,132 Greater than 90 days 47,400 $ Total 2,169 541,587 33,700 Transfers not qualifying for sale accounting At December 31, 2019 and 2018, the Firm held $743 million and $2.1 billion, respectively, of financial assets for which the rights have been transferred to third parties; however, the transfers did not qualify as a sale in accordance with U.S. GAAP. These transfers have been recognized as collateralized financing transactions. The transferred assets are recorded in trading assets and loans, and the corresponding liabilities are recorded predominantly in short-term borrowings on the Consolidated balance sheets. The prior period amount has been revised to conform with the current period presentation. 216 JPMorgan Chase & Co./2019 Form 10-K 225,134 32,028 Total securities loaned and other $ Total securities sold under repurchase agreements 145,548 1,528 1,150 154,900 Corporate debt securities 13,826 1,580 13,898 4,313 428 Asset-backed securities 1,794 3,867 Equity securities 21,455 69 33,512 28,890 Total $ 555,172 $ 36,649 $ 541,587 $ 33,700 (a) The prior period amounts have been revised to conform with the current period presentation. Remaining contractual maturity of the agreements 2019 (in millions) 24,143 12,328 (151,566) $ JPMorgan Chase & Co./2019 Form 10-K (379,463) $ (26,960) 51 $ 50 1.47% -% -% 51 50 1.47% Obligations of U.S. states and municipalities Amortized cost $ $ Fair value Average yield(a) -% Asset-backed securities Amortized cost $ Fair value Average yield(a) Total held-to-maturity securities Amortized cost Fair value Average yield(a) -% 99 $ 4,698 $ $ -% Fair value Average yield(a) 1.99% 1.87% 2.27% 3.47% 2.73% Held-to-maturity securities Mortgage-backed securities Amortized Cost Fair value Average yield (a) $ $ -% -% $ 5,850 $ 30,673 $ 36,523 6,114 3.06% 31,512 3.10% 37,626 3.10% U.S. Treasury and government agencies Amortized cost $ Average yield(a) 4,797 4,990 5,096 Note 11 - Securities financing activities JPMorgan Chase enters into resale, repurchase, securities borrowed and securities loaned agreements (collectively, “securities financing agreements") primarily to finance the Firm's inventory positions, acquire securities to cover short sales, accommodate customers' financing needs, settle other securities obligations and to deploy the Firm's excess cash. Securities financing agreements are treated as collateralized financings on the Firm's Consolidated balance sheets. Resale and repurchase agreements are generally carried at the amounts at which the securities will be subsequently sold or repurchased. Securities borrowed and securities loaned agreements are generally carried at the amount of cash collateral advanced or received. Where appropriate under applicable accounting guidance, securities financing agreements with the same counterparty are reported on a net basis. Refer to Note 1 for further discussion of the offsetting of assets and liabilities. Fees received and paid in connection with securities financing agreements are recorded over the life of the agreement in interest income and interest expense on the Consolidated statements of income. The Firm has elected the fair value option for certain securities financing agreements. Refer to Note 3 for further information regarding the fair value option. The securities financing agreements for which the fair value option has been elected are reported within securities purchased under resale agreements, securities loaned or sold under repurchase agreements, and securities borrowed on the Consolidated balance sheets. Generally, for agreements carried at fair value, current-period interest accruals are recorded within interest income and interest expense, with changes in fair value reported in principal transactions revenue. However, for financial instruments containing embedded derivatives that would be separately accounted for in accordance with accounting guidance for hybrid instruments, all changes in fair value, including any interest elements, are reported in principal transactions revenue. Securities financing agreements expose the Firm primarily to credit and liquidity risk. To manage these risks, the Firm monitors the value of the underlying securities (predominantly high-quality securities collateral, including government-issued debt and U.S. GSES and government agencies MBS) that it has received from or provided to its counterparties compared to the value of cash proceeds and exchanged collateral, and either requests additional collateral or returns securities or collateral when appropriate. Margin levels are initially established based upon the counterparty, the type of underlying securities, and the permissible collateral, and are monitored on an ongoing basis. In resale and securities borrowed agreements, the Firm is exposed to credit risk to the extent that the value of the securities received is less than initial cash principal advanced and any collateral amounts exchanged. In repurchase and securities loaned agreements, credit risk exposure arises to the extent that the value of underlying securities advanced exceeds the value of the initial cash principal received, and any collateral amounts exchanged. Additionally, the Firm typically enters into master netting agreements and other similar arrangements with its counterparties, which provide for the right to liquidate the underlying securities and any collateral amounts exchanged in the event of a counterparty default. It is also the Firm's policy to take possession, where possible, of the securities underlying resale and securities borrowed agreements. Refer to Note 29 for further information regarding assets pledged and collateral received in securities financing agreements. As a result of the Firm's credit risk mitigation practices with respect to resale and securities borrowed agreements as described above, the Firm did not hold any reserves for credit impairment with respect to these agreements as of December 31, 2019 and 2018. 214 JPMorgan Chase & Co./2019 Form 10-K The table below summarizes the gross and net amounts of the Firm's securities financing agreements, as of December 31, 2019 and 2018. When the Firm has obtained an appropriate legal opinion with respect to a master netting agreement with a counterparty and where other relevant netting criteria under U.S. GAAP are met, the Firm nets, on the Consolidated balance sheets, the balances outstanding under its securities financing agreements with the same counterparty. In addition, the Firm exchanges securities and/or cash collateral with its counterparty to reduce the economic exposure with the counterparty, but such collateral is not eligible for net Consolidated balance sheet presentation. Where the Firm has obtained an appropriate legal opinion with respect to the counterparty master netting agreement, such collateral, along with securities financing balances that do not meet all these relevant netting criteria under U.S. GAAP, is presented in the table below as “Amounts not nettable on the Consolidated balance sheets," and reduces the "Net amounts" presented. Where a legal opinion has not been either sought or obtained, the securities financing balances are presented gross in the "Net amounts" below. Gross amounts Amounts netted on the Consolidated balance sheets 2019 Amounts presented on the Consolidated balance sheets Amounts not nettable on the Consolidated balance sheets(b) Net amounts(c) December 31, (in millions) Assets Securities purchased under resale agreements Securities borrowed $ 628,609 $ 166,718 (379,463) $ (26,960) 249,146 $ 139,758 (233,818) $ (104,990) 15,328 34,768 Liabilities Securities sold under repurchase agreements $ Securities loaned and other(a) 555,172 $ 36,649 Notes to consolidated financial statements 213 (b) Substantially all of the Firm's U.S. residential MBS and collateralized mortgage obligations are due in 10 years or more, based on contractual maturity. The estimated weighted-average life, which reflects anticipated future prepayments, is approximately 6 years for agency residential MBS, 3 years for agency residential collateralized mortgage obligations and 3 years for nonagency residential collateralized mortgage obligations. (a) Average yield is computed using the effective yield of each security owned at the end of the period, weighted based on the amortized cost of each security. The effective yield considers the contractual coupon, amortization of premiums and accretion of discounts, and the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. The effective yield excludes unscheduled principal prepayments; and accordingly, actual maturities of securities may differ from their contractual or expected maturities as certain securities may be prepaid. -% 3.91% 4.04% 4.04% 5,296 $ 873 $ 6,169 5,296 -% 3.19% 873 3.11% 6,169 175,709 $ 9,689 3.18% $ 11,245 $ 36,244 $ 47,540 -% 50 1.47% 11,516 37,375 48,941 3.13% 3.23% 3.20% $ - $ 51 106 350,699 17 $ Obligations of U.S. states and municipalities 221 1 81 81 5,267 62 5,267 62 50 1 Asset-backed securities: Collateralized loan obligations 3,421 50 Total held-to-maturity securities 63 1,375 1,456 4,796 10,113 63 Total investment securities with gross unrealized losses $ 67,234 $ 310 $ 21,166 $ 131 $ 88,400 $ 441 210 8,657 U.S. Treasury and government agencies 62 5,186 Corporate debt securities Asset-backed securities: Collateralized loan obligations 10,364 11 7,756 45 18,120 56 Other 1,639 9 753 11 2,392 20 Total available-for-sale securities 58,577 247 19,710 131 78,287 378 Held-to-maturity securities Mortgage-backed securities: U.S. GSES and government agencies 5,186 62 Total mortgage-backed securities JPMorgan Chase & Co./2019 Form 10-K Less than 12 months Investment securities with gross unrealized losses 12 months or more 3,172 141 4,146 147 Total mortgage-backed securities 20,160 333 27,510 825 47,670 1,158 U.S. Treasury and government agencies 4,792 7 2,391 71 7,183 78 Obligations of U.S. states and municipalities 1,808 15 171,621 $ 176,052 65 4,285 80 Certificates of deposit 75 - - 6 17 974 6 Gross unrealized losses Fair value Gross unrealized losses Total fair value Total gross unrealized losses December 31, 2018 (in millions) Fair value Available-for-sale securities Mortgage-backed securities: U.S. GSES and government agencies Residential: 17,656 318 22,728 656 40,384 974 U.S. 623 4 1,445 27 2,068 31 Non-U.S. 907 5 165 1 1,072 Commercial 75 5,376 1,406 299 5,096 4,824 105 15 4,914 Asset-backed securities: Collateralized loan obligations Total held-to-maturity securities Total investment securities 6,169 47,540 - 1,464 4,797 63 31,434 $ 392,846 $ 7,235 $ 441 $ 399,640 $ 260,203 $ 239 215 3,407 $ 1,758 31,458 $ 261,852 (a) Includes AFS U.S. GSE obligations with fair values of $78.5 billion and $50.7 billion, and HTM U.S. GSE obligations with amortized cost of $31.6 billion and $20.9 billion, at December 31, 2019 and 2018, respectively. As of December 31, 2019, mortgage-backed securities issued by Fannie Mae and Freddie Mac each exceeded 10% of JPMorgan Chase's total stockholders' equity; the amortized cost and fair value of such securities were $69.4 billion and $71.4 billion, and $38.7 billion and $39.6 billion, respectively. JPMorgan Chase & Co./2019 Form 10-K 209 Notes to consolidated financial statements Investment securities impairment The following tables present the fair value and gross unrealized losses for investment securities by aging category at December 31, 2019 and 2018. 6,169 48,941 Obligations of U.S. states and municipalities 50 1 378 350,699 228,769 3,168 1,543 7,260 230,394 Held-to-maturity securities Mortgage-backed securities: U.S. GSES and government agencies (a) 36,523 1,165 62 Total mortgage-backed securities 36,523 1,165 22 37,626 26,610 134 200 26,544 62 37,626 26,610 134 200 26,544 U.S. Treasury and government agencies 51 Investment securities with gross unrealized losses December 31, 2019 (in millions) Fair value Less than 12 months Gross unrealized losses 199 1 1,486 13 Total mortgage-backed securities 19,338 68 4,100 41 23,438 109 U.S. Treasury and government agencies 23,003 145 5,695 30 28,698 175 Obligations of U.S. states and municipalities 186 1 186 1 Certificates of deposit 77 77 Non-U.S. government debt securities 3,970 13 12 4 1,287 1 12 months or more Fair value Gross unrealized losses Total fair value Total gross unrealized losses Available-for-sale securities Mortgage-backed securities: U.S. GSES and government agencies $ 16,966 $ 53 $ 3,058 $ 36 $ 20,024 $ 89 Residential: U.S 1,072 3 423 3 1,495 6 Non-U.S. 13 420 1 433 Commercial Non-U.S. government debt securities 3,123 Corporate debt securities $ 27,693 Fair value 124 202 883 28,601 29,810 Average yield(a) 4.13% 4.68% 5.28% 4.86% 26,552 4.87% $ 77 $ $ $ 77 0.50% -% -% -% 77 77 0.50% Certificates of deposit $ 825 $ Amortized cost $ 10,687 $ 92,805 $ 26,353 $ 9,317 $ 139,162 Fair value 10,700 93,039 26,446 9,251 139,436 Average yield(a) 1.82% 1.84% 1.90% 1.98% 1.86% Obligations of U.S. states and municipalities Amortized cost $ 123 $ 193 Amortized cost Fair value Average yield(a) Non-U.S. government debt securities -% 823 845 3.91% Amortized cost Fair value Average yield(a) $ 2,352 $ 17 0.62% 2,353 2.78% 7,184 $ 7,177 2.86% 20,923 $ 30,476 20,902 30,449 2.77% 2.79% Total available-for-sale securities Amortized cost $ 17,782 $ Fair value 17,808 107,158 $ 107,655 48,745 $ 49,184 3.50% U.S. Treasury and government agencies 426 4.49% Amortized cost $ 6,672 $ Fair value 6,682 Average yield(a) 2.17% 11,544 11,791 1.84% $ 2,898 $ 313 $ 21,427 3,001 313 21,787 1.29% 1.67% 1.87% Corporate debt securities Amortized cost Fair value Average yield(a) Asset-backed securities $ 205 $ 206 $ 412 $-$ 207 212 4.14% 3.34% 3.40% 2.76% 4,385 23 7,082 177 11,467 200 Total mortgage-backed securities 4,385 23 7,082 177 11,467 200 Obligations of U.S. states and municipalities 12 - 1,114 15 1,126 15 Total held-to-maturity securities 4,397 23 8,196 192 12,593 215 Total investment securities with gross unrealized losses 54,722 U.S. GSES and government agencies 573 Mortgage-backed securities: 1,543 478 558 1,937 15 5,060 20 37 1 515 9 Asset-backed securities: Collateralized loan obligations 18,681 176 18,681 176 Other 1,208 6 2,354 16 3.562 22 Total available-for-sale securities 50,325 550 36,706 993 87,031 Held-to-maturity securities 5,771 44,902 99,624 Contractual maturities and yields The following table presents the amortized cost and estimated fair value at December 31, 2019, of JPMorgan Chase's investment securities portfolio by contractual maturity. By remaining maturity December 31, 2019 (in millions) Available-for-sale securities Mortgage-backed securities Amortized cost Due in one year or less Due after one year through five years Due after five years through 10 years Due after 10 years(b) Total Fair value Average yield(a) $ 1 $ 58 $ 11,073 $ 1 58 11,251 114,516 116,985 $ 125,648 128,295 1.99% 2.78% JPMorgan Chase & Co./2019 Form 10-K 1,185 212 Changes in the credit loss component of credit-impaired debt securities 1,758 Other-than-temporary impairment AFS and HTM debt securities in unrealized loss positions are analyzed as part of the Firm's ongoing assessment of OTTI. The Firm considers a decline in fair value to be other-than- temporary when the Firm does not expect to recover the entire amortized cost basis of the security. For AFS debt securities, the Firm recognizes OTTI losses in earnings if the Firm has the intent to sell the debt security, or if it is more likely than not that the Firm will be required to sell the debt security before recovery of its amortized cost basis. In these circumstances the impairment loss is equal to the full difference between the amortized cost basis and the fair value of the securities. For debt securities in an unrealized loss position that the Firm has the intent and ability to hold, the securities are evaluated to determine if a credit loss exists. In the event of a credit loss, only the amount of impairment associated with the credit loss is recognized in income. Amounts relating to factors other than credit losses are recorded in OCI. Factors considered in evaluating potential OTTI include adverse conditions specifically related to the industry, geographic area or financial condition of the issuer or underlying collateral of a security; payment structure of the security; changes to the rating of the security by a rating JPMorgan Chase & Co./2019 Form 10-K agency; the volatility of the fair value changes; and the Firm's intent and ability to hold the security until recovery. The Firm's cash flow evaluations take into account the factors noted above and expectations of relevant market and economic data as of the end of the reporting period. When assessing securities issued in a securitization for OTTI, the Firm estimates cash flows considering underlying loan- level data and structural features of the securitization, such as subordination, excess spread, overcollateralization or other forms of credit enhancement, and compares the losses projected for the underlying collateral ("pool losses") against the level of credit enhancement in the securitization structure to determine whether these features are sufficient to absorb the pool losses, or whether a credit loss exists. The Firm also performs other analyses to support its cash flow projections, such as first-loss analyses or stress scenarios. For beneficial interests in securitizations that are rated below "AA" at their acquisition, or that can be contractually prepaid or otherwise settled in such a way that the Firm would not recover substantially all of its recorded investment, the Firm considers an impairment to be other- than-temporary when there is an adverse change in expected cash flows. 211 Notes to consolidated financial statements The Firm recognizes unrealized losses on investment securities that it intends to sell as OTTI. The Firm does not intend to sell any of the remaining investment securities with an unrealized loss in AOCI as of December 31, 2019, and it is not likely that the Firm will be required to sell these securities before recovery of their amortized cost basis. Further, the Firm did not recognize any credit-related OTTI losses during the year ended December 31, 2019. Based on its assessment, the Firm believes that the investment securities with an unrealized loss in AOCI as of December 31, 2019, are not other-than-temporarily impaired. Investment securities gains and losses The following table presents realized gains and losses and OTTI from AFS securities that were recognized in income. Year ended December 31, (in millions) Realized gains Realized losses OTTI losses (a) Net investment securities gains/ (losses) 2019 2018 $ 650 $ 211 2017 $ 1,013 (392) (606) (1,072) (7) (66) 258 (395) (a) Represents OTTI losses recognized in income on investment securities the Firm intends to sell. Excludes realized losses on securities sold of $22 million and $6 million for the years ended December 31, 2018 and 2017, respectively, that had been previously reported as an OTTI loss due to the intention to sell the securities. The cumulative credit loss component, including any changes therein, of OTTI losses that have been recognized in income related to AFS securities was not material as of and during the years ended December 31, 2019, 2018 and 2017. 345,306 2,477 22 89 $ 110,117 $ 69,026 $ 594 $ 974 $ 68,646 Residential: U.S Non-U.S. 2,395 $ 10,223 6 10,450 5,877 79 31 5,925 2,477 233 $ 107,811 $ U.S. GSES and government agencies (a) Mortgage-backed securities: 208 JPMorgan Chase & Co./2019 Form 10-K The amortized costs and estimated fair values of the investment securities portfolio were as follows for the dates indicated. 2019 2018 Gross Amortized unrealized cost gains Gross unrealized losses Fair value Amortized cost Gross unrealized gains Gross unrealized losses Fair value December 31, (in millions) Available-for-sale securities 64 1 2,540 2,529 U.S. Treasury and government agencies 139,162 449 175 139,436 55,771 366 78 Total available-for-sale securities 56,059 Obligations of U.S. states and municipalities 27,693 2,118 1 29,810 36,221 1,582 83,820 During the fourth quarter of 2019, the Firm transferred $6.2 billion of collateralized loan obligations from AFS to HTM for capital management purposes. These securities were transferred at fair value in a non-cash transaction. 1,158 84,190 72 6 2,595 Commercial 5,137 64 13 5,188 6,758 43 147 6,654 Total mortgage-backed securities 125,648 2,756 109 128,295 788 For both AFS and HTM debt securities, purchase discounts or premiums are generally amortized into interest income on a level-yield basis over the contractual life of the security. However, premiums on certain callable debt securities are amortized to the earliest call date. net increases or decreases to AOCI. The specific identification method is used to determine realized gains and losses on AFS securities, which are included in securities gains/(losses) on the Consolidated statements of income. HTM debt securities, which the Firm has the intent and ability to hold until maturity, are carried at amortized cost on the Consolidated balance sheets. AFS securities are carried at fair value on the Consolidated balance sheets. Unrealized gains and losses, after any applicable hedge accounting adjustments, are reported as 58,809 $ 85.04 12,463 $ 41.46 Granted 23,811 99.79 18 111.01 Exercised or vested (28,754) 69.98 (6,923) 41.50 Forfeited Canceled (1,627) Outstanding, January 1 98.58 value price RSUS, PSUs, employee SARS and stock options activity Generally, compensation expense for RSUs and PSUs is measured based on the number of units granted multiplied by the stock price at the grant date, and for employee SARS and stock options, is measured at the grant date using the Black-Scholes valuation model. Compensation expense for these awards is recognized in net income as described previously. The following table summarizes JPMorgan Chase's RSUs, PSUs, employee SARS and stock options activity for 2019. RSUS/PSUS SARS/Options Year ended December 31, 2019 Weighted- Weighted-average (in thousands, except weighted-average data, and where otherwise stated) Number of units Weighted- average grant date fair value average remaining Aggregate Number of awards exercise contractual life intrinsic (in years) 80 - ΝΑ 2017 Tax benefits Excess tax benefits (including tax benefits from dividends or dividend equivalents) on share-based payment awards are recognized within income tax expense in the Consolidated statements of income. Income tax benefits related to share- based incentive arrangements recognized in the Firm's Consolidated statements of income for the years ended December 31, 2019, 2018 and 2017, were $895 million, $1.1 billion and $1.0 billion, respectively. $ 1,141 $ 1,241 $ 1,125 Accrual of estimated costs of share- based awards to be granted in future periods including those to full-career eligible employees 1,115 1,081 945 Total noncash compensation expense related to employee share-based incentive plans $2,256 $2,322 $ 2,070 At December 31, 2019, approximately $693 million (pretax) of compensation expense related to unvested awards had not yet been charged to net income. That cost is expected to be amortized into compensation expense over a weighted-average period of 1.6 years. The Firm does not capitalize any compensation expense related to share-based compensation awards to employees. JPMorgan Chase & Co./2019 Form 10-K 207 Notes to consolidated financial statements Note 10 Investment securities Investment securities consist of debt securities that are classified as AFS or HTM. Debt securities classified as trading assets are discussed in Note 2. Predominantly all of the Firm's AFS and HTM securities are held by Treasury and CIO in connection with its asset-liability management activities. At December 31, 2019, the investment securities portfolio consisted of debt securities with an average credit rating of AA+ (based upon external ratings where available, and where not available, based primarily upon internal ratings). The Firm's internal risk ratings generally align with the qualitative characteristics (e.g., borrower capacity to meet financial commitments and vulnerability to changes in the economic environment) defined by S&P and Moody's, however the quantitative characteristics (e.g., PDs and LGDs) may differ as they reflect internal historical experiences and assumptions. 2018 ΝΑ 2019 Year ended December 31, (in millions) (31) 89.71 Outstanding, December 31 Exercisable, December 31 52,239 $ ΝΑ 99.62 5,527 $ 41.36 ΝΑ 5,522 41.29 1.9 $539,071 1.9 538,971 The total fair value of RSUs that vested during the years ended December 31, 2019, 2018 and 2017, was $2.9 billion, $3.6 billion and $2.9 billion, respectively. The total intrinsic value of options exercised during the years ended December 31, 2019, 2018 and 2017, was $503 million, $370 million and $651 million, respectively. Compensation expense The Firm recognized the following noncash compensation expense related to its various employee share-based incentive plans in its Consolidated statements of income. Cost of prior grants of RSUS, PSUs, SARS and employee stock options that are amortized over their applicable vesting periods 37,723 345,306 176 823 Corporate debt securities 24,102 20 351 23,771 21,787 17 377 21,427 Non-U.S. government debt securities 75 75 77 77 22 845 1,904 23 9 56 24,991 19,612 1 Asset-backed securities: 19,437 Certificates of deposit Other 40 20 5,458 7,225 57 1,918 9 5,438 25,038 Collateralized loan obligations Interest income 83 84 80 Total residential real estate - excluding PCI Note 12 - Loans Loan accounting framework The accounting for a loan depends on management's strategy for the loan, and on whether the loan was credit- impaired at the date of acquisition. The Firm accounts for loans based on the following categories: • • • Originated or purchased loans held-for-investment (i.e., "retained"), other than PCI loans Loans held-for-sale Loans at fair value PCI loans held-for-investment JPMorgan Chase & Co./2019 Form 10-K The Firm recognizes foreclosed property upon receiving assets in satisfaction of a loan (e.g., by taking legal title or physical possession). For loans collateralized by real property, the Firm generally recognizes the asset received at foreclosure sale or upon the execution of a deed in lieu of foreclosure transaction with the borrower. Foreclosed assets are reported in other assets on the Consolidated balance sheets and initially recognized at fair value less costs to sell. Each quarter the fair value of the acquired property is reviewed and adjusted, if necessary, to the lower of cost or fair value. Subsequent adjustments to fair value are charged/credited to noninterest revenue. Operating expense, such as real estate taxes and maintenance, are charged to other expense. The Firm acquires property from borrowers through loan restructurings, workouts, and foreclosures. Property acquired may include real property (e.g., residential real estate, land, and buildings) and commercial and personal property (e.g., automobiles, aircraft, railcars, and ships). 75 75 $ 68 $ 287 $ 127 2018 2017 2019 2018 2017 2019 2018 2017 Foreclosed property Residential mortgage 4,307 $ Home equity 2,007 5,082 $ 5,797 $ 2,123 2,222 224 $ 257 $ 132 131 $ Loans held-for-investment (other than PCI loans) Originated or purchased loans held-for-investment, other than PCI loans, are recorded at the principal amount outstanding, net of the following: charge-offs; interest applied to principal (for loans accounted for on the cost recovery method); unamortized discounts and premiums; and net deferred loan fees or costs. Credit card loans also include billed finance charges and fees net of an allowance for uncollectible amounts. Because loans modified in TDRs are considered to be impaired, these loans are measured for impairment using the Firm's established asset-specific allowance methodology, which considers the expected re-default rates for the modified loans. A loan modified in a TDR generally remains subject to the asset-specific allowance methodology throughout its remaining life, regardless of whether the loan is performing and has been returned to accrual status and/or the loan has been removed from the impaired loans disclosures (i.e., loans restructured at market rates). Refer to Note 13 for further discussion of the methodology used to estimate the Firm's asset-specific allowance. Such modifications are accounted for and reported as TDRs. A loan that has been modified in a TDR is generally considered to be impaired until it matures, is repaid, or is otherwise liquidated, regardless of whether the borrower performs under the modified terms. In certain limited cases, the effective interest rate applicable to the modified loan is at or above the current market rate at the time of the restructuring. In such circumstances, and assuming that the loan subsequently performs under its modified terms and the Firm expects to collect all contractual principal and interest cash flows, the loan is disclosed as impaired and as a TDR only during the year of the modification; in subsequent years, the loan is not disclosed as an impaired loan or as a TDR so long as repayment of the restructured loan under its modified terms is reasonably assured. Notes to consolidated financial statements 217 Auto loans upon repossession of the automobile. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs on government- guaranteed loans. Loans to borrowers who have experienced an event that suggests a loss is either known or highly certain are subject to accelerated charge-off standards (e.g., residential real estate and auto loans are charged off within 60 days of receiving notification of a bankruptcy filing). Loans modified in a TDR that are determined to be collateral-dependent. Certain consumer loans will be charged off or charged down to their net realizable value earlier than the FFIEC charge- off standards in certain circumstances as follows: Consumer loans, other than risk-rated business banking and auto loans, and PCI loans, are generally charged off or charged down to the net realizable value of the underlying collateral (i.e., fair value less costs to sell), with an offset to the allowance for loan losses, upon reaching specified stages of delinquency in accordance with standards established by the FFIEC. Residential real estate loans and non-modified credit card loans are generally charged off no later than 180 days past due. Scored auto and modified credit card loans are charged off no later than 120 days past due. The allowance for loan losses represents the estimated probable credit losses inherent in the held-for-investment loan portfolio at the balance sheet date and is recognized on the balance sheet as a contra asset, which brings the recorded investment to the net carrying value. Changes in the allowance for loan losses are recorded in the provision for credit losses on the Firm's Consolidated statements of income. Refer to Note 13 for further information on the Firm's accounting policies for the allowance for loan losses. Charge-offs Allowance for loan losses As permitted by regulatory guidance, credit card loans are generally exempt from being placed on nonaccrual status; accordingly, interest and fees related to credit card loans continue to accrue until the loan is charged off or paid in full. The Firm separately establishes an allowance, which reduces loans and is charged to interest income, for the estimated uncollectible portion of accrued and billed interest and fee income on credit card loans. A loan may be returned to accrual status when repayment is reasonably assured and there has been demonstrated performance under the terms of the loan or, if applicable, the terms of the restructured loan. carrying value of the loan (the cost recovery method). For consumer loans, application of this policy typically results in the Firm recognizing interest income on nonaccrual consumer loans on a cash basis. JPMorgan Chase & Co./2019 Form 10-K On the date a loan is placed on nonaccrual status, all interest accrued but not collected is reversed against interest income. In addition, the amortization of deferred amounts is suspended. Interest income on nonaccrual loans may be recognized as cash interest payments are received (i.e., on a cash basis) if the recorded loan balance is deemed fully collectible; however, if there is doubt regarding the ultimate collectibility of the recorded loan balance, all interest cash receipts are applied to reduce the Nonaccrual loans are those on which the accrual of interest has been suspended. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status and considered nonperforming when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest has been in default for a period of 90 days or more, unless the loan is both well-secured and in the process of collection. A loan is determined to be past due when the minimum payment is not received from the borrower by the contractually specified due date or for certain loans (e.g., residential real estate loans), when a monthly payment is due and unpaid for 30 days or more. Finally, collateral-dependent loans are typically maintained on nonaccrual status. Nonaccrual loans Interest income on performing loans held-for-investment, other than PCI loans, is accrued and recognized as interest income at the contractual rate of interest. Purchase price discounts or premiums, as well as net deferred loan fees or costs, are amortized into interest income over the contractual life of the loan as an adjustment of yield. Wholesale loans, risk-rated business banking loans and risk- rated auto loans are charged off when it is highly certain that a loss has been realized, including situations where a loan is determined to be both impaired and collateral- dependent. The determination of whether to recognize a charge-off includes many factors, including the prioritization of the Firm's claim in bankruptcy, expectations of the workout/restructuring of the loan and valuation of the borrower's equity or the loan collateral. When a loan is charged down to the estimated net realizable value, the determination of the fair value of the collateral depends on the type of collateral (e.g., securities, real estate). In cases where the collateral is in the form of liquid securities, the fair value is based on quoted market prices or broker quotes. For illiquid securities or other financial assets, the fair value of the collateral is generally estimated using a discounted cash flow model. For residential real estate loans, collateral values are based upon external valuation sources. When it becomes likely that a borrower is either unable or unwilling to pay, the Firm utilizes a broker's price opinion, appraisal and/or an automated valuation model of the home based on an exterior-only valuation ("exterior opinions"), which is then updated at least every twelve months, or more frequently depending on various market factors. As soon as practicable after the Firm receives the property in satisfaction of a debt (e.g., by taking legal title or physical possession), the Firm generally obtains an appraisal based on an inspection that includes the interior of the home ("interior appraisals"). Exterior opinions and interior appraisals are discounted based upon the Firm's experience with actual liquidation values as compared with the estimated values provided by exterior opinions and interior appraisals, considering state- specific factors. For commercial real estate loans, collateral values are generally based on appraisals from internal and external valuation sources. Collateral values are typically updated every six to twelve months, either by obtaining a new appraisal or by performing an internal analysis, in accordance with the Firm's policies. The Firm also considers both borrower- and market-specific factors, which may result in obtaining appraisal updates or broker price opinions at more frequent intervals. The Firm seeks to modify certain loans in conjunction with its loss-mitigation activities. Through the modification, JPMorgan Chase grants one or more concessions to a borrower who is experiencing financial difficulty in order to minimize the Firm's economic loss and avoid foreclosure or repossession of the collateral, and to ultimately maximize payments received by the Firm from the borrower. The concessions granted vary by program and by borrower- specific characteristics, and may include interest rate reductions, term extensions, payment deferrals, principal forgiveness, or the acceptance of equity or other assets in lieu of payments. Loan modifications In the event that management decides to retain a loan in the held-for-sale portfolio, the loan is transferred to the held-for-investment portfolio at the lower of cost or fair value on the date of transfer. These loans are subsequently assessed for impairment based on the Firm's allowance methodology. Refer to Note 13 for a further discussion of the methodologies used in establishing the Firm's allowance for loan losses. Loans in the held-for-investment portfolio that management decides to sell are transferred to the held-for-sale portfolio at the lower of cost or fair value on the date of transfer. Credit-related losses are charged against the allowance for loan losses; non-credit related losses such as those due to changes in interest rates or foreign currency exchange rates are recognized in noninterest revenue. Loan classification changes JPMorgan Chase & Co./2019 Form 10-K 218 PCI loans held-for-investment are initially measured at fair value. PCI loans have evidence of credit deterioration since the loan's origination date and therefore it is probable, at acquisition, that all contractually required payments will not be collected. Because PCI loans are initially measured at fair value, which includes an estimate of future credit losses, no allowance for loan losses related to PCI loans is recorded at the acquisition date. Refer to page 229 of this Note for information on accounting for PCI loans subsequent to their acquisition. Loans, except for credit card loans, modified in a TDR are generally placed on nonaccrual status, although in many cases such loans were already on nonaccrual status prior to modification. These loans may be returned to performing status (the accrual of interest is resumed) if the following criteria are met: (i) the borrower has performed under the modified terms for a minimum of six months and/or six payments, and (ii) the Firm has an expectation that repayment of the modified loan is reasonably assured based on, for example, the borrower's debt capacity and level of future earnings, collateral values, LTV ratios, and other current market considerations. In certain limited and well- defined circumstances in which the loan is current at the modification date, such loans are not placed on nonaccrual status at the time of modification. PCI loans Because these loans are recognized at fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. However, loans at fair value are subject to the nonaccrual policies described above. Interest income on these loans is accrued and recognized based on the contractual rate of interest. Changes in fair value are recognized in noninterest revenue. Loan origination fees are recognized upfront in noninterest revenue. Loan origination costs are recognized in the associated expense category as incurred. Loans used in a market-making strategy or risk managed on a fair value basis are measured at fair value, with changes in fair value recorded in noninterest revenue. Loans at fair value Loan origination fees or costs and purchase price discounts or premiums are deferred in a contra loan account until the related loan is sold. The deferred fees or costs and discounts or premiums are an adjustment to the basis of the loan and therefore are included in the periodic determination of the lower of cost or fair value adjustments and/or the gain or loss recognized at the time of sale. Because these loans are recognized at the lower of cost or fair value, the Firm's allowance for loan losses and charge- off policies do not apply to these loans. However, loans held-for-sale are subject to the nonaccrual policies described above. Interest income on loans held-for-sale is accrued and recognized based on the contractual rate of interest. Loans held-for-sale are measured at the lower of cost or fair value, with valuation changes recorded in noninterest revenue. For consumer loans, the valuation is performed on a portfolio basis. For wholesale loans, the valuation is performed on an individual loan basis. The following provides a detailed accounting discussion of these loan categories: Refer to Note 3 for further information on the Firm's elections of fair value accounting under the fair value option. Refer to Note 2 and Note 3 for further information on loans carried at fair value and classified as trading assets. Loans held-for-sale Residential mortgage 219 11,988 969,415 (b) $ $ 439,162 11,877 16 95 Total Wholesale Credit card(a) 156,616 $ 373,637 $ credit card Total At fair value Held-for-sale Consumer, excluding $ 335,040 Retained (in millions) December 31, 2018 959,769 $ 3,151 3,151 $ 373,732 $ $ - $ 1,282 (a)(b) 30,484 Total Wholesale Credit card Consumer, excluding credit card 2019 Retained loans reclassified to held-for-sale Sales Purchases (in millions) $ 455,805 Year ended December 31, Sales Purchases Year ended December 31, (in millions) The following tables provide information about the carrying value of retained loans purchased, sold and reclassified to held- for-sale during the periods indicated. Reclassifications of loans to held-for sale are non-cash transactions. The Firm manages its exposure to credit risk on an ongoing basis. Selling loans is one way that the Firm reduces its credit exposures. Loans that were reclassified to held-for-sale and sold in a subsequent period are excluded from the sales line of this table. JPMorgan Chase & Co./2019 Form 10-K 220 (a) Includes accrued interest and fees net of an allowance for the uncollectible portion of accrued interest and fee income. (b) Loans (other than PCI loans and those for which the fair value option has been elected) are presented net of unamortized discounts and premiums and net deferred loan fees or costs. These amounts were not material as of December 31, 2019 and 2018. 984,554 $ $ 454,190 156,632 Retained loans reclassified to held-for-sale 2019 168,924 7,104 • • Financial institutions Commercial and industrial Real estate Wholesale(f) • • Credit card loans Credit card Option ARMS • Subprime mortgage • Prime mortgage Home equity Residential real estate - PCI • Consumer & Business Banking(e) • Auto Other consumer loans (d) Home equity(c) • •Residential mortgage (b) Residential real estate - excluding PCI Consumer, excluding credit card(a) The Firm's loan portfolio is divided into three portfolio segments, which are the same segments used by the Firm to determine the allowance for loan losses: Consumer, excluding credit card; Credit card; and Wholesale. Within each portfolio segment the Firm monitors and assesses the credit risk in the following classes of loans, based on the risk characteristics of each loan class. Loan portfolio Notes to consolidated financial statements • Governments & Agencies • Other(g) (a) Includes loans held in CCB, scored prime mortgage and scored home equity loans held in AWM and scored prime mortgage loans held in Corporate. (b) Predominantly includes prime loans (including option ARMs). (c) Includes senior and junior lien home equity loans. 7,104 - 7,064 3,002 - 4,062 945,601 (b) $ $ 444,639 Total Wholesale Credit card(a) 168,924 $ $ $ 332,038 Consumer, excluding Total At fair value Held-for-sale Retained (in millions) December 31, 2019 The following tables summarize the Firm's loan balances by portfolio segment. (g) Includes loans to: individuals and individual entities (predominantly consists of Wealth Management clients within AWM and includes loans to personal investment companies and personal and testamentary trusts), SPES and Private education and civic organizations. Refer to Note 14 for more information on SPEs. (f) Includes loans held in CIB, CB, AWM and Corporate. Excludes scored prime mortgage and scored home equity loans held in AWM and scored prime mortgage loans held in Corporate. Classes are internally defined and may not align with regulatory definitions. (d) Includes certain business banking and auto dealer risk-rated loans for which the wholesale methodology is applied for determining the allowance for loan losses; these loans are managed by CCB, and therefore, for consistency in presentation, are included with the other consumer loan classes. (e) Predominantly includes Business Banking loans. credit card (in millions) 6,207 1,459 Interest income on impaired loans on a cash basis(a) 39 39 39 40 38 38 39 10 23 38 21 21 19 19 24 24 21 2.83 3.60 3.81 20 38 $ 1$ 1$ 2 $ - $ 1$ 1 $ 1$ 2 3 $ 97 $ 124 $ 107 $ 33 17 7 13 7 3 20 10 4 22 30 19 10 9 4 12 21 15 2.64 59 3.46 2.99 Principal forgiven Principal deferred Charge-offs recognized upon permanent modification Weighted-average remaining contractual term (in years) of loans with term or payment extensions - after TDR (in millions, except weighted-average data) Weighted-average interest rate of loans with interest rate reductions - before TDR Weighted-average interest rate of loans with interest rate reductions - after TDR Weighted-average remaining contractual term (in years) of loans with term or payment extensions - before TDR December 31, Year ended The following table provides information about the financial effects of the various concessions granted in modifications of residential real estate loans, excluding PCI, under the loss mitigation programs described above and about redefaults of certain loans modified in TDRs for the periods presented. The following table presents only the financial effects of permanent modifications and does not include temporary concessions offered through trial modifications. This table also excludes Chapter 7 loans where the sole concession granted is the discharge of debt. Financial effects of modifications and redefaults Balance of loans that redefaulted within one year of permanent modification(a) Notes to consolidated financial statements JPMorgan Chase & Co./2019 Form 10-K (c) The prior period amounts have been revised to conform with the current period presentation. This revision also impacted home equity impaired loans and new TDRs in this note, as well as loans by impairment methodology in Note 13. (b) Includes variable interest rate to fixed interest rate modifications for the years ended December 31, 2019, 2018 and 2017. Also includes forbearances that meet the definition of a TDR for the years ended December 31, 2019 and 2018. Forbearances suspend or reduce monthly payments for a specific period of time to address a temporary hardship. (a) Represents concessions granted in permanent modifications as a percentage of the number of loans permanently modified. The sum of the percentages exceeds 100% because predominantly all of the modifications include more than one type of concession. Concessions offered on trial modifications are generally consistent with those granted on permanent modifications. 32 51 63 31 58 225 70 Residential mortgage Home equity 3.80 4.21 5.06% 5.50% 5.68% 4.94% 5.39% 5.53% 5.15% 5.65% 5.88% 2017 2018 2019 2017 2018 2019 2017 2018 2019 Total residential real estate - excluding PCI 3.53 Interest income on impaired loans(a) $ 56 6,623 5,926 $ $ 2,058 2,091 2,033 907 4,532 3,893 $ 45 $ 1,042 $ 879 1,921 $ 13 $ $ 88 $ 4,565 4,005 $ 52 $ $ Allowance for loan losses related to impaired loans $ 1,151 $ 65 $ 133 Average impaired loans The following table presents average impaired loans and the related interest income reported by the Firm. Year ended December 31, JPMorgan Chase & Co./2019 Form 10-K 224 (d) Represents the contractual amount of principal owed at December 31, 2019 and 2018. The unpaid principal balance differs from the impaired loan balances due to various factors including charge-offs, net deferred loan fees or costs, and unamortized discounts or premiums on purchased loans. (e) As of December 31, 2019 and 2018, nonaccrual loans included $1.9 billion and $2.0 billion, respectively, of TDRS for which the borrowers were less than 90 days past due. Refer to the Loan accounting framework on pages 217-219 of this Note for additional information about loans modified in a TDR that are on nonaccrual status. (c) Predominantly all impaired loans in the table above are in the U.S. (b) At December 31, 2019 and 2018, $14 million and $4.1 billion, respectively, of loans modified subsequent to repurchase from Ginnie Mae in accordance with the standards of the appropriate government agency (i.e., FHA, VA, RHS) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure. (a) Represents collateral-dependent residential real estate loans that are charged off to the fair value of the underlying collateral less costs to sell. The Firm reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower ("Chapter 7 loans") as collateral-dependent nonaccrual TDRs, regardless of their delinquency status. At December 31, 2019, Chapter 7 residential real estate loans included approximately 9% of residential mortgages and approximately 7% of home equity that were 30 days or more past due. 2,422 9,738 2,332 963 965 8,739 3,531 3,301 1,291 23,435 5,438 1,367 Impaired loans on nonaccrual status(e) Unpaid principal balance of impaired loans (d) Total impaired loans (b)(c) 64 $ 1,184 Without an allowance(a) 2.52 0.25% 2.80 2.48 0.35% 17,924 1,030 5,608 11,286 5,488 $ 8,724 754 14,966 $ $ 2.82 $ JPMorgan Chase & Co./2019 Form 10-K 226 At December 31, 2019 and 2018, the Firm had non-PCI residential real estate loans, excluding those insured by U.S. government agencies, with a carrying value of $529 million and $653 million, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. Active and suspended foreclosure At December 31, 2019, the weighted-average estimated remaining lives of residential real estate loans, excluding PCI loans, permanently modified in TDRs were 9 years for residential mortgage and 8 years for home equity. The estimated remaining lives of these loans reflect estimated prepayments, both voluntary and involuntary (i.e., foreclosures and other forced liquidations). (a) Represents loans permanently modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The dollar amounts presented represent the balance of such loans at the end of the reporting period in which such loans defaulted. For residential real estate loans modified in TDRs, payment default is deemed to occur when the loan becomes two contractual payments past due. In the event that a modified loan redefaults, it is probable that the loan will ultimately be liquidated through foreclosure or another similar type of liquidation transaction. Redefaults of loans modified within the last 12 months may not be representative of ultimate redefault levels. $ 161 $ 180 166 $ 2018 1.70% 2.00% (a) These HELOCs are predominantly revolving loans for a 10-year period, after which time the HELOC converts to a loan with a 20-year amortization period, but also include HELOCS that allow interest-only payments beyond the revolving period. $ 3,381 2,851 $ $ 2018 2019 Total residential real estate - excluding PCI 2018 2019 Home equity 2018 2019 Residential mortgage With an allowance Impaired loans (in millions) December 31, The table below provides information about the Firm's residential real estate impaired loans, excluding PCI loans. These loans are considered to be impaired as they have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 13. Impaired loans HELOCS beyond the revolving period and HELOANS have higher delinquency rates than HELOCS within the revolving period. That is primarily because the fully-amortizing payment that is generally required for those products is higher than the minimum payment options available for HELOCS within the revolving period. The higher delinquency rates associated with amortizing HELOCS and HELOANS are factored into the Firm's allowance for loan losses. (b) The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are experiencing financial difficulty. 1,154 (in millions) $ 53,919 236 202 6,574 5,596 8,944 7,186 1,642 1,394 7,302 5,792 5,798 8,661 521 444 8,140 7,777 9,173 8,428 869 720 8,304 7,708 8,221 6,810 3,929 4,434 JPMorgan Chase & Co./2019 Form 10-K (g) At December 31, 2019 and 2018, included mortgage loans insured by U.S. government agencies of $63 million and $6.9 billion, respectively. These amounts have been excluded from the geographic regions presented based upon the government guarantee. (f) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2019. (e) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (d) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. (c) These balances are excluded from nonaccrual loans as the loans are guaranteed by U.S government agencies. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting agreed-upon servicing guidelines. At December 31, 2019 and 2018, these balances included $34 million and $999 million, respectively, of loans that are no longer accruing interest based on the agreed-upon servicing guidelines. For the remaining balance, interest is being accrued at the guaranteed reimbursement rate. There were no loans that were not guaranteed by U.S. government agencies that are 90 or more days past due and still accruing interest at December 31, 2019 and 2018. (b) At December 31, 2019 and 2018, residential mortgage loans excluded mortgage loans insured by U.S. government agencies of $46 million and $4.1 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. days past due included $20 million and $2.1 billion; and 150 or more days past due included $26 million and $2.0 billion at December 31, 2019 and 2018, respectively. (a) Individual delinquency classifications include mortgage loans insured by U.S. government agencies as follows: current included $17 million and $2.8 billion; 30-149 $ 222,954 $ 259,418 $ 23,917 $ 28,340 59,921 45,789 6,925 5,797 52,996 $231,078 39,992 $ 199,037 Total retained loans All other(g) 5,592 4,861 1,158 932 12,279 11,779 1,575 1,325 $ 80,454 $ 71,109 $ 4,831 $ 5,695 $ 66,278 $ 74,759 $ 259,418 $ 222,954 $ 28,340 $ 23,917 $ 231,078 $ 199,037 6,917 63 1,698 1,356 9,812 8,777 235,137 206,569 22,632 3,355 885 2,776 667 6,457 813 6,917 689 63 6,001 25,706 223 28,847 5,769 10,704 10,454 Arizona Massachusetts New Jersey Colorado Washington Florida 15,588 14,200 1,819 1,599 13,769 12,601 Texas 17,380 14,992 2,131 1,788 15,249 13,204 34,616 30,591 4,885 Notes to consolidated financial statements Approximately 37% of the home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANS or HELOCS. The following table provides the Firm's delinquency statistics for junior lien home equity loans and lines as of December 31, 2019 and 2018. December 31, (in millions except ratios) Number of loans approved for a trial modification 2,105 2,570 1,283 3,767 4,605 (c) Number of loans permanently modified 1,448 2,907 2,628 3,470 4,946 5,765 (c) 5,872 5,624 4,918 7,175 (c) 7,048 (c) 7,853 8,252 Concession granted:(a) Interest rate reduction 66% 40% 63% 81% 62% 59% 77% 2017 54% 2018 2017 Home equity 2019 $ 234 $ 256 2018 2017 401 $ 335 373 383 Total residential real estate - excluding PCI $ 490 $ 736 $ 756 Nature and extent of modifications The Firm's proprietary modification programs as well as government programs, including U.S. GSES, generally provide various concessions to financially troubled borrowers including, but not limited to, interest rate reductions, term or payment extensions and deferral of principal and/or interest payments that would otherwise have been required under the terms of the original agreement. The following table provides information about how residential real estate loans, excluding PCI loans, were modified under the Firm's loss mitigation programs described above during the periods presented. This table excludes Chapter 7 loans where the sole concession granted is the discharge of debt. Residential mortgage Year ended December 31, 2019 2018 2017 2019 Home equity 2018 Total residential real estate excluding PCI 2019 Illinois 60% 90 7 14 38 Year ended December 31, The following table presents new TDRs reported by the Firm. Modifications of residential real estate loans, excluding PCI loans, are generally accounted for and reported as TDRs. There were no additional commitments to lend to borrowers whose residential real estate loans, excluding PCI loans, have been modified in TDRs. (a) Generally, interest income on loans modified in TDRS is recognized on a cash basis until the borrower has made a minimum of six payments under the new terms, unless the loan is deemed to be collateral-dependent. Loan modifications 155 159 $ 151 $ 414 $ 388 $ 6,314 $ 7,205 $ 8,019 $ 356 $ 2019 2018 2019 Total 30+ day delinquency rate Total loans Total HELOANS Beyond the revolving period Within the revolving period (b) HELOCS:(a) 5 Term or payment extension 13 5 55 72 64 66 69 71 62 70 Principal and/or interest deferred 26 44 15 7 20 10 13 29 12 Principal forgiveness Other(b) 6 45 8 16 7 New York California Geographic region (f) $ 332,038 $ 373,637 8,436 7,281 1,945 1,740 4,690 3,965 Prime mortgage 8,963 7,377 Home equity Residential real estate - PCI 26,612 27,199 Consumer & Business Banking 63,573 61,522 Auto Other consumer loans 28,340 23,917 $ 199,037 $ 231,078 2018 Subprime mortgage 2019 Option ARMS Delinquency rates are a primary credit quality indicator for consumer loans. Loans that are more than 30 days past due provide an early warning of borrowers who may be experiencing financial difficulties and/or who may be unable or unwilling to repay the loan. As the loan continues to age, it becomes more clear whether the borrower is likely either unable or unwilling to pay. In the case of residential real estate loans, late-stage delinquencies (greater than 150 days past due) are a strong indicator of loans that will ultimately result in a foreclosure or similar liquidation transaction. In addition to delinquency rates, other credit quality indicators for consumer loans vary based on the class of loan, as follows: Greater than 125% and refreshed FICO scores: Current estimated LTV ratios (d)(e) Nonaccrual loans 90 or more days past due and government guaranteed (c) % of 30+ days past due to total retained loans (b) Total retained loans 150 or more days past due 30-149 days past due Current Loan delinquency(a) (in millions, except ratios) December 31, Residential real estate - excluding PCI loans The following table provides information by class for retained residential real estate - excluding PCI loans. Residential real estate - excluding PCI loans JPMorgan Chase & Co./2019 Form 10-K 222 Risk-rated business banking and auto loans are similar to wholesale loans in that the primary credit quality indicators are the internal risk ratings that are assigned to the loan and whether the loans are considered to be criticized and/or nonaccrual. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information about borrowers' ability to fulfill their obligations. Refer to page 234 of this Note for further information about risk-rated wholesale loan credit quality indicators. For scored auto and scored business banking loans, geographic distribution is an indicator of the credit performance of the portfolio. Similar to residential real estate loans, geographic distribution provides insights into the portfolio performance based on regional economic activity and events. For residential real estate loans, including both non-PCI and PCI portfolios, the current estimated LTV ratio, or the combined LTV ratio in the case of junior lien loans, is an indicator of the potential loss severity in the event of default. Additionally, LTV or combined LTV ratios can provide insight into a borrower's continued willingness to pay, as the delinquency rate of high-LTV loans tends to be greater than that for loans where the borrower has equity in the collateral. The geographic distribution of the loan collateral also provides insight as to the credit quality of the portfolio, as factors such as the regional economy, home price changes and specific events such as natural disasters, will affect credit quality. The borrower's current or “refreshed" FICO score is a secondary credit quality indicator for certain loans, as FICO scores are an indication of the borrower's credit payment history. Thus, a loan to a borrower with a low FICO score (less than 660 ) is considered to be of higher risk than a loan to a borrower with a higher FICO score. Further, a loan to a borrower with a high LTV ratio and a low FICO score is at greater risk of default than a loan to a borrower that has both a high LTV ratio and a high FICO score. • • $ Total retained loans Total residential real estate excluding PCI Home equity Residential real estate - excluding PCI Retained loans reclassified to held-for-sale Sales Purchases (in millions) Year ended December 31, 2,312 2,276 26,725 16,741 4,897 $ 2,354 $ - $ 2,543 (a)(b) 9,984 36 $ Total Wholesale Credit card Consumer, excluding credit card 2018 11,559 2,371 9,188 2017 Residential mortgage Consumer, excluding credit card Wholesale December 31, (in millions) The following table provides information about retained consumer loans, excluding credit card, by class. Consumer, excluding credit card, loan portfolio Consumer loans, excluding credit card loans, consist primarily of residential mortgages, home equity loans and lines of credit, auto loans and consumer and business banking loans, with a focus on serving the prime consumer credit market. The portfolio also includes home equity loans secured by junior liens, prime mortgage loans with an interest-only payment period, and certain payment-option loans that may result in negative amortization. Notes to consolidated financial statements 221 JPMorgan Chase & Co./2019 Form 10-K Net gains on sales of loans (including adjustments to record loans held-for-sale at the lower of cost or fair value) recognized in noninterest revenue was $394 million for the year ended December 31, 2019. Gains and losses on sales of loans were not material for the years ended December 31, 2018 and 2017. In addition, the sale of loans may also result in write downs, recoveries or changes in the allowance recognized in the provision for credit losses. Gains and losses on sales of loans (b) Excludes purchases of retained loans sourced through the correspondent origination channel and underwritten in accordance with the Firm's standards. Such purchases were $16.6 billion, $18.6 billion and $23.5 billion for the years ended December 31, 2019, 2018 and 2017, respectively. (c) Includes the Firm's student loan portfolio which was sold in 2017. (a) Purchases predominantly represent the Firm's voluntary repurchase of certain delinquent loans from loan pools as permitted by Government National Mortgage Association ("Ginnie Mae") guidelines. The Firm typically elects to repurchase these delinquent loans as it continues to service them and/or manage the foreclosure process in accordance with applicable requirements of Ginnie Mae, FHA, RHS, and/or VA. 7,569 1,229 6,340 (c) 14,468 5,260 $ 1,799 11,063 $ $ 3,461 (a)(b) 3,405 $ Total Credit card 2,573 Residential mortgage 2019 19 53 35 148 87 111 56 37 31 33 Less than 660 Equal to or greater than 660 101% to 125% and refreshed FICO scores: 14 9 1 1 13 8 31 $ 22 $ 38 6 54 80% to 100% and refreshed FICO scores: Total retained loans U.S. government-guaranteed No FICO/LTV available Less than 660 19,597 212,505 186,972 Equal to or greater than 660 Less than 80% and refreshed FICO scores: 607 398 326 191 281 207 Less than 660 4,963 5,619 986 606 3,977 5,013 Equal to or greater than 660 91 Home equity $ $ $ 28,340 $ 23,917 $ 231,078 $ 199,037 2,692 605 276 196 3,216 940 $ 253,510 $ 221,409 $ 27,611 453 336 $ 23,385 $ 225,899 2,763 2,416 409 $ 198,024 604 2018 2019 2018 2019 2018 $ 222,954 4 $ 259,418 0.48% 25 $ 18 $ Less than 660 Equal to or greater than 660 3,088 2,780 1,323 1,162 1,765 1,618 2,541 $ 38 $ 2,541 38 $ $ 0.71% 0.67% 2.57% 2.22% 0.49% • 33 13 1,276 1,491 3,300 3,575 1,986 1,973 1,139 1,305 3,125 3,278 1,905 1,981 798 723 2,703 2,704 1,215 1,357 1,253 1,329 2,468 2,686 1,617 1,587 741 860 2,358 2,447 27,629 2,084 28,895 2,024 4,871 Criticized nonaccrual $ 8,081 $ 8,330 $ 5,902 $ 5,520 $ 13,983 $ 13,850 6,804 6,531 3,110 2,993 9,914 9,524 3,639 3,863 4,432 4,381 8,071 8,244 3,360 3,716 1,745 2,046 5,105 5,762 3,262 3,256 1,609 1,502 4,758 5,194 4,462 32,823 Impaired loans on nonaccrual status 224 229 (a) When discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged off and/or there have been interest payments received and applied to the loan balance. (b) Predominantly all other consumer impaired loans are in the U.S. (c) Other consumer average impaired loans were $246 million, $275 million and $427 million for the years ended December 31, 2019, 2018 and 2017, respectively. The related interest income on impaired loans, including those on a cash basis, was not material for the years ended December 31, 2019, 2018 and 2017. (d) Represents the contractual amount of principal owed at December 31, 2019 and 2018. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs, interest payments received and applied to the principal balance, net deferred loan fees or costs and unamortized discounts or premiums on purchased loans. Loan modifications Certain other consumer loan modifications are considered to be TDRS as they provide various concessions to borrowers who are experiencing financial difficulty. All of these TDRs are reported as impaired loans. At December 31, 2019 and 2018, other consumer loans modified in TDRs were $76 million and $79 million, respectively. The impact of these modifications, as well as new TDRs, were not material to the Firm for the years ended December 31, 2019, 2018 and 2017. Additional commitments to lend to borrowers whose loans have been modified in TDRs as of December 31, 2019 and 2018 were not material. TDRs on nonaccrual status were $54 million and $57 million at December 31, 2019 and 2018, respectively. 228 JPMorgan Chase & Co./2019 Form 10-K Purchased credit-impaired loans PCI loans are initially recorded at fair value at acquisition. PCI loans acquired in the same fiscal quarter may be aggregated into one or more pools, provided that the loans have common risk characteristics. A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. All of the Firm's residential real estate PCI loans were acquired in the same fiscal quarter and aggregated into pools of loans with common risk characteristics. On a quarterly basis, the Firm estimates the total cash flows (both principal and interest) expected to be collected over the remaining life of each pool. These estimates incorporate assumptions regarding default rates, loss severities, the amounts and timing of prepayments and other factors that reflect then-current market conditions. Probable decreases in expected cash flows (i.e., increased credit losses) trigger the recognition of impairment, which is then measured as the present value of the expected principal loss plus any related forgone interest cash flows, discounted at the pool's effective interest rate. Impairments are recognized through the provision for credit losses and an increase in the allowance for loan losses. Probable and significant increases in expected cash flows (e.g., decreased credit losses, the net benefit of modifications) would first reverse any previously recorded allowance for loan losses with any remaining increases recognized prospectively as a yield adjustment over the remaining estimated lives of the underlying loans. The impacts of (i) prepayments, (ii) changes in variable interest rates, and (iii) any other changes in the timing of expected cash flows are generally recognized prospectively as adjustments to interest income. The Firm continues to modify certain PCI loans. The impact of these modifications is incorporated into the Firm's quarterly assessment of whether a probable and significant change in expected cash flows has occurred, and the loans continue to be accounted for and reported as PCI loans. In evaluating the effect of modifications on expected cash flows, the Firm incorporates the effect of any forgone interest and also considers the potential for redefault. The Firm develops product-specific probability of default estimates, which are used to compute expected credit losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment based upon industry-wide data. The Firm also considers its own historical loss experience to-date based on actual redefaulted modified PCI loans. The excess of cash flows expected to be collected over the carrying value of the underlying loans is referred to as the accretable yield. This amount is not reported on the Firm's Consolidated balance sheets but is accreted into interest income at a level rate of return over the remaining estimated lives of the underlying pools of loans. Since the timing and amounts of expected cash flows for the Firm's PCI consumer loan pools are reasonably estimable, interest is being accreted and the loan pools are being reported as performing loans. No interest would be accreted and the PCI loan pools would be reported as nonaccrual loans if the timing and/or amounts of expected cash flows on the loan pools were determined not to be reasonably estimable. The liquidation of PCI loans, which may include sales of loans, receipt of payment in full from the borrower, or foreclosure, results in removal of the loans from the underlying PCI pool. When the amount of the liquidation proceeds (e.g., cash, real estate), if any, is less than the unpaid principal balance of the loan, the difference is first applied against the PCI pool's nonaccretable difference for principal losses (i.e., the lifetime credit loss estimate established as a purchase accounting adjustment at the acquisition date). When the nonaccretable difference for a particular loan pool has been fully depleted, any excess of the unpaid principal balance of the loan over the liquidation proceeds is written off against the PCI pool's allowance for loan losses. Write-offs of PCI loans also include other adjustments, primarily related to principal forgiveness modifications. Because the Firm's PCI loans are accounted for at a pool level, the Firm does not recognize charge-offs of PCI loans when they reach specified stages of delinquency (i.e., unlike non-PCI consumer loans, these loans are not charged off based on FFIEC standards). The PCI portfolio affects the Firm's results of operations primarily through: (i) contribution to net interest margin; (ii) expense related to defaults and servicing resulting from the liquidation of the loans; and (iii) any provision for loan losses. JPMorgan Chase & Co./2019 Form 10-K 229 Notes to consolidated financial statements Residential real estate - PCI loans The table below provides information about the Firm's consumer, excluding credit card, PCI loans. December 31, (in millions, except ratios) Subprime mortgage Option ARMS Home equity 2019 2018 Prime mortgage 2019 63 355 342 71 $ $ 33,357 $ 61,522 $ 63,573 $ 27,199 $ 26,612 $ 88,721 $ 90,185 $ 14,178 $ 15,749 $ 19,156 $ 18,743 360 273 $ 33,334 $ 34,492 727 198 751 191 1,087 1,024 198 191 (a) There were no loans that were 90 or more days past due and still accruing interest at December 31, 2019 and December 31, 2018. (b) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2019. (c) For risk-rated business banking and auto loans, the primary credit quality indicator is the internal risk rating of the loan, including whether the loans are considered to be criticized and/or nonaccrual. JPMorgan Chase & Co./2019 Form 10-K 227 Notes to consolidated financial statements Criticized performing Other consumer impaired loans and loan modifications December 31, (in millions) Impaired loans With an allowance 2019 2018 $ Without an allowance(a) 227 $ 19 222 Total impaired loans (b)(c) $ 246 $ 29 251 Allowance for loan losses related to impaired loans Unpaid principal balance of impaired loans (d) The following table provides information about the Firm's other consumer impaired loans, including risk-rated business banking and auto loans that have been placed on nonaccrual status, and loans that have been modified in TDRs. Noncriticized Loans by risk ratings (c) Total retained loans 690 583 258 219 88 78 134 112 210 174 New Jersey 738 586 177 143 44 37 98 80 419 326 Washington 709 622 199 175 123 113 154 Massachusetts 53 65 97 393 334 211 180 37 33 91 77 54 44 Arizona Virginia 417 370 134 178 96 87 95 86 48 40 Maryland 491 423 240 206 73 67 113 157 2018 233 Illinois $ 26,249 252 $ 87,786 $ 89,233 818 841 111 117 111 % of 30+ days past due to total retained loans 0.94% Nonaccrual loans (a) Geographic region(b) 113 $ 61,522 $ 63,573 0.93% 128 $ 27,199 1.31% 247 $ 26,612 1.36% 245 $ 88,721 $ 90,185 1.05% 360 1.06% 373 California Texas New York Illinois Florida Arizona Ohio New Jersey Michigan Louisiana All other $ 26,842 240 117 - 589 $ 60,944 $ 62,984 578 1,660 1,461 502 441 268 245 365 324 525 451 New York 2,255 Other consumer loans The table below provides information for other consumer retained loan classes, including auto and business banking loans. 200 December 31, Loan delinquency Auto Consumer & Business Banking Total other consumer 2019 2018 2019 2018 2019 2018 Current 30-119 days past due 120 or more days past due Total retained loans (in millions, except ratios) 2019 2018 2019 Certain loan modifications are considered to be TDRS as they provide various concessions to borrowers who are experiencing financial difficulty. All TDRs are reported as impaired loans in the tables above. TDRs were $460 million and $576 million as of December 31, 2019 and 2018, respectively. The impact of these modifications, as well as new TDRs, were not material to the Firm for the years ended December 31, 2019, 2018 and 2017. 1,710 1,416 $ 1,359 $ $ Total(a) 241 199 168 Other 165 48 57 11 Financial institutions 1,256 1,027 $ 133 94 Real estate 1,086 $ $ Commercial and industrial 2017 2018 2019 Year ended December 31, (in millions) The following table presents the Firm's average impaired retained loans for the years ended 2019, 2018 and 2017. (c) Based upon the domicile of the borrower, largely consists of loans in the U.S. (b) Represents the contractual amount of principal owed at December 31, 2019 and 2018. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs; interest payments received and applied to the carrying value; net deferred loan fees or costs; and unamortized discount or premiums on purchased loans. (a) When the discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged-off and/or there have been interest payments received and applied to the loan balance. (a) The related interest income on accruing impaired loans and interest income recognized on a cash basis were not material for the years ended December 31, 2019, 2018 and 2017. 236 JPMorgan Chase & Co./2019 Form 10-K 190 539 851 Lower than 80% and refreshed FICO scores: Equal to or greater than 660 4,803 5,548 2,429 2,689 784 739 4,710 5,111 12,726 1,723 14,087 1,562 1,908 1,250 1,568 1,136 1,327 NO FICO/LTV available 208 265 165 228 95 113 2,093 254 Less than 660 113 1,104 54 $ 134 49 $ $ 947 814 $ $ Total impaired loans 4 - - 27 - 140 177 Without an allowance(a) $ 1,070 731 $ 152 42 $ $ 4 3 $ $ 107 49 $ $ 807 3 $ 4 $ 46 $ 4 4 203 72 1,043 974 impaired loans(b) Unpaid principal balance of 297 $ 234 $ 19 3 $ 473 $ 1 $ $ 25 9 $ $ 252 221 $ $ to impaired loans Allowance for loan losses related 180 1,250 (c) 181 912 (c) $ $ 165 1 130 161 112 1,221 148 242 172 223 101 123 333 457 754 1,045 $ 7,568 $ 9,144 % of 30+ days past due to total loans 4.82% 5.69% $ 3,984 9.81% $ 4,708 $ 2,195 $ 2,442 $ 7,295 $ 8,447 $ 21,042 $ 24,741 10.24% 15.08% 16.75% 9.44% 10.12% $ 22,475 $ 19,266 1,022 398 356 $ 7,377 $ 8,963 $ 3,965 $ 4,690 $ 1,740 $ 1,945 $ 7,281 2018 $ 8,436 $ 20,363 2019 Total PCI 2018 $ 24,034 Carrying value(a) Loan delinquency (based on unpaid principal balance) Current 8.44% 30-149 days past due Total loans $ 7,203 $ 8,624 $ 3,593 $ 4,226 $ 1,864 $ 2,033 $ 6,606 $ 7,592 217 278 219 259 230 286 150 or more days past due 100 9.16% Greater than 125% and refreshed FICO scores: 109 162 Less than 660 39 65 17 22 20 35 18 33 94 155 80% to 100% and refreshed FICO scores: Equal to or greater than 660 588 805 47 75 47 54 85 119 767 1,053 Less than 660 261 388 65 17 14 4 6 Equal to or greater than 660 $ 12 $ 17 $ 2 $ 1 $ $ $ 1 $ Less than 660 9 Current estimated LTV ratios (based on unpaid principal balance)(b)(c) 13 7 7 9 7 3 7 $ 15 $ 21 29 36 101% to 125% and refreshed FICO scores: Equal to or greater than 660 86 135 3 6 6 637 $ 165 69 $ 29,572 100,234 88,626 Total U.S. Total non-U.S. $ 28,253 distribution(a) geographic Loans by loans 0.26 0.19 0.12 0.03 0.01 0.01 0.12 0.04 0.66 0.64 total retained nonaccrual to % of criticized 1.33% 1.56% 0.26% 0.34% 0.01% -% 0.32% 1.02% $ 4,123 $ 2,967 112,121 112,770 0.65% $ 16,800 39,808 $ 2,232 10,510 % of net $ 369 $ 155 10 28 $ $ $ $ $ $ 12 $ (20) $ $ 329 $ 165 (recoveries) Net charge-offs/ $444,639 $439,162 $131,784 $142,166 $ 14,187 $ 12,742 $ 47,648 $ 56,608 $ 116,244 $115,737 $116,879 $129,806 Total retained loans $ 102,646 336,516 $101,374 343,265 $ 48,433 83,351 $ 49,966 92,200 $ 3,150 11,037 $ 18,524 29,124 0.90% 3.54% 4.13% 4 3 134 48 851 752 nonaccrual Criticized 4,692 6,095 182 449 0 - 2 4 150 574 620 1,001 3,738 4,071 performing Criticized 93,591 93,502 11,478 12,411 201 126 15,316 15,768 40 161 843 1,150 loans total retained criticized to % of total $131,784 $444,639 $439,162 $142,166 $ 14,187 $ 12,742 $ 47,648 $ 56,608 $115,737 $ 116,244 $116,879 $129,806 loans charge-offs/ (recoveries) to Total retained 100,440 11,821 12,900 203 126 15,470 16,345 15,630 14,890 56,309 56,179 grade noninvestment- Total 99,433 end-of-period retained loans 0.28% 407 79,184 $ $ 79,402 $ 2018 Total real estate loans 2019 2018 Other Commercial 2019 2018 2019 Criticized Real estate retained loans (in millions, except ratios) December 31, Multifamily The following table presents additional information on the real estate class of loans within the Wholesale portfolio for the periods indicated, which consists primarily of secured commercial loans, of which multifamily is the largest segment. Multifamily lending finances acquisition, leasing and construction of apartment buildings, and includes loans to real estate investment trusts ("REITs"). Other commercial lending largely includes financing for acquisition, leasing and construction, largely for office, retail and industrial real estate, and includes loans to REITs. Included in real estate loans is $8.2 billion and $10.5 billion as of December 31, 2019 and 2018, respectively, of construction and development loans originally purposed for construction and development, general purpose loans for builders, as well as loans for land subdivision and pre- development. Notes to consolidated financial statements 235 JPMorgan Chase & Co./2019 Form 10-K (d) Other includes individuals and individual entities (predominantly consists of Wealth Management clients within AWM and includes loans to personal investment companies and personal and testamentary trusts), SPES and Private education and civic organizations. Refer to Note 14 for more information on SPEs. (c) Represents loans that are considered well-collateralized and therefore still accruing interest. (a) The U.S. and non-U.S. distribution is determined based predominantly on the domicile of the borrower. (b) The credit quality of wholesale loans is assessed primarily through ongoing review and monitoring of an obligor's ability to meet contractual obligations rather than relying on the past due status, which is generally a lagging indicator of credit quality. $444,639 $439,162 $131,784 $ 14,187 $142,166 $116,879 $129,806 $ 116,244 $115,737 $ 56,608 $ 47,648 $ 12,742 loans Total retained 388 % of total criticized to total real estate retained loans 0.51% 0.49% Total retained loans Other Financial institutions Real estate and industrial Commercial The table below sets forth information about the Firm's wholesale impaired retained loans. (in millions) December 31, Wholesale impaired retained loans consist of loans that have been placed on nonaccrual status and/or that have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 13. Wholesale impaired retained loans and loan modifications 0.12% 0.04% 134 1,150 $ $ 77 0.21% 10 $ 0.03% $ 57 0.07% 38 $ 0.05% % of criticized nonaccrual loans to total real estate retained loans $ Criticized nonaccrual 0.65% 0.90% 754 36,842 $ 36,553 $ 116,244 $ 115,737 642 366 1,049 1.74% 1.00% 48 14,876 843 40 accruing due and still 30-89 days past $442,886 $436,916 $130,918 $141,739 $ 14,165 $ 12,713 $ 47,622 $ 56,583 $ 116,098 $115,533 $115,753 $128,678 still accruing past due and than 30 days Current and less delinquency(b) Loan 0.04% 0.08% 0.01% 0.02% -% -% -% -% (0.02)% 0.01% 0.13% 339 109 94 67 4 3 134 48 851 752 nonaccrual Criticized 188 42 3 4 1 10 161 2 4 168 35 still accruing (c) past due and 90 or more days 908 868 702 387 18 28 12 20 3 13,841 51,720 51,356 Loan delinquency Net charge-off rate Net charge-offs As of or for the year ended December 31, (in millions, except ratios) The table below provides information about the Firm's credit card loans. While the borrower's credit score is another general indicator of credit quality, the Firm does not view credit scores as a primary indicator of credit quality because the borrower's credit score tends to be a lagging indicator. The distribution of such scores provides a general indicator of credit quality trends within the portfolio; however, the score does not capture all factors that would be predictive of future credit performance. Refreshed FICO score information, which is obtained at least quarterly, for a statistically significant random sample of the credit card portfolio is indicated in the following table. FICO is considered to be the industry benchmark for credit scores. The Firm generally originates new card accounts to prime consumer borrowers. However, certain cardholders' FICO scores may decrease over time, depending on the performance of the cardholder and changes in the credit score calculation. The credit card portfolio segment includes credit card loans originated and purchased by the Firm. Delinquency rates are the primary credit quality indicator for credit card loans as they provide an early warning that borrowers may be experiencing difficulties (30 days past due); information on those borrowers that have been delinquent for a longer period of time (90 days past due) is also considered. In addition to delinquency rates, the geographic distribution of the loans provides insight as to the credit quality of the portfolio based on the regional economy. Credit card loan portfolio Notes to consolidated financial statements 231 JPMorgan Chase & Co./2019 Form 10-K At December 31, 2019 and 2018, the Firm had PCI residential real estate loans with an unpaid principal balance of $721 million and $964 million, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. Active and suspended foreclosure (a) Other changes in expected cash flows may vary from period to period as the Firm continues to refine its cash flow model, for example cash flows expected to be collected due to the impact of modifications and changes in prepayment assumptions. 4.53% 11,159 $ 8,422 4.92% $ 6,165 5.28% Accretable yield percentage Balance at December 31 284 (1,379) (589) Other changes in expected cash flows (a) 503 (1,396) 11,768 30-89 days past due and still accruing 2019 2018 $ $ 23,757 $ 25,783 16,728 0.92 1.83% 1.87% 0.95 Total retained loans All other Michigan Colorado Pennsylvania Ohio New Jersey Illinois Florida $ New York California % of 30+ days past due to total retained loans % of 90+ days past due to total retained loans Geographic region (a) Loan delinquency ratios 90 or more days past due and still accruing Total retained loans $ 156,616 $ 168,924 1,444 1,426 1,550 1,607 $ 153,746 $ 165,767 Current and less than 30 days past due and still accruing 3.10% 4,848 $ 4,518 3.10% Texas 15,085 2017 (575) JPMorgan Chase & Co./2019 Form 10-K 230 (c) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (d) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2019. (a) Carrying value includes the effect of fair value adjustments that were applied to the consumer PCI portfolio at the date of acquisition. (b) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. $ 24,741 $ 21,042 $ 8,447 $ 7,295 $ 2,195 $ 2,442 $ 9,144 $ 3,984 $ 4,708 $ 7,568 3,610 3,048 1,059 888 843 755 679 563 1,029 842 Total unpaid principal balance All other 389 317 112 93 43 37 Approximately 27% of the PCI home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANS or HELOCS. The following table provides delinquency statistics for PCI junior lien home equity loans and lines of credit based on the unpaid principal balance as of December 31, 2019 and 2018. December 31, Total 30+ day delinquency rate (in millions, except ratios) HELOCS:(a)(b) Changes in interest rates on variable-rate loans $ 8,422 (1,093) Accretion into interest income $ 2019 Beginning balance (in millions, except ratios) Year ended December 31, Total PCI The table below presents the accretable yield activity for the Firm's PCI consumer loans for the years ended December 31, 2019, 2018 and 2017, and represents the Firm's estimate of gross interest income expected to be earned over the remaining life of the PCI loan portfolios. The table excludes the cost to fund the PCI portfolios, and therefore the accretable yield does not represent net interest income expected to be earned on these portfolios. (a) In general, these HELOCS are revolving loans for a 10-year period, after which time the HELOC converts to an interest-only loan with a balloon payment at the end of the loan's term. Substantially all HELOCS are beyond the revolving period. (b) Includes loans modified into fixed rate amortizing loans. 3.98% 4.00% 3.57 2018 11,159 (1,249) (109) 2018 3.64 280 6,811 220 5,557 $ $ 3.52% 6,531 5,337 $ $ 2019 2018 2019 Total loans Total HELOANS 3.53% 57 14,544 10,830 As of or for the year ended The table below provides information by class of receivable for the retained loans in the Wholesale portfolio segment. Refer to Note 4 for additional information on industry concentrations. JPMorgan Chase & Co./2019 Form 10-K 234 As noted above, the risk rating of a loan considers the industry in which the obligor conducts its operations. As part of the overall credit risk management framework, the Firm focuses on the management and diversification of its industry and client exposures, with particular attention paid to industries with actual or potential credit concern. Refer to Note 4 for further detail on industry concentrations. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information affecting the obligor's ability to fulfill its obligations. Noninvestment-grade ratings are further classified as noncriticized and criticized, and the criticized portion is further subdivided into performing and nonaccrual loans, representing management's assessment of the collectibility of principal and interest. Criticized loans have a higher PD than noncriticized loans. The Firm's definition of criticized aligns with the U.S. banking regulatory definition of criticized exposures, which consist of special mention, substandard and doubtful categories. Management considers several factors to determine an appropriate internal risk rating, including the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. The Firm's internal risk ratings generally align with the qualitative characteristics (e.g., borrower capacity to meet financial commitments and vulnerability to changes in the economic environment) defined by S&P and Moody's, however the quantitative characteristics (e.g., PDs and LGDS) may differ as they reflect internal historical experiences and assumptions. The Firm considers internal ratings equivalent to BBB-/Baa3 or higher as investment grade, and these ratings have a lower PD and/or lower LGD than non-investment grade ratings. The primary credit quality indicator for wholesale loans is the internal risk rating assigned to each loan. Risk ratings are used to identify the credit quality of loans and differentiate risk within the portfolio. Risk ratings on loans consider the PD and the LGD. The PD is the likelihood that a loan will default. The LGD is the estimated loss on the loan that would be realized upon the default of the borrower and takes into consideration collateral and structural support for each credit facility. Wholesale loans include loans made to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. Wholesale loan portfolio Notes to consolidated financial statements 233 JPMorgan Chase & Co./2019 Form 10-K For credit card loans modified in TDRs, payment default is deemed to have occurred when the borrower misses two consecutive contractual payments. A substantial portion of these loans are expected to be charged-off in accordance with the Firm's standard charge-off policy. Based on historical experience, the estimated weighted-average default rate for modified credit card loans was expected to be 32.89%, 33.38% and 31.54% as of December 31, 2019, 2018 and 2017, respectively. (a) Represents loans modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The amounts presented represent the balance of such loans as of the end of the quarter in which they defaulted. The Firm may offer one of a number of loan modification programs to credit card borrowers who are experiencing financial difficulty. Most of the credit card loans have been modified under long-term programs for borrowers who are experiencing financial difficulties. These modifications involve placing the customer on a fixed payment plan, generally for 60 months, and typically include reducing the interest rate on the credit card. Substantially all modifications are considered to be TDRs. 93 $ 116 $ 148 $ Loans that redefaulted within one year of modification(a) 4.88 5.16 4.70 Weighted-average interest rate of loans - after TDR 59 65 72 Commercial and industrial Real estate Financial institutions Governments & Agencies Noncriticized grade: Noninvestment- $119,963 $344,199 $339,729 $129,266 $ 13,984 $ 12,616 $ 32,178 $ 40,263 $ 101,354 $100,107 $ 60,700 $ 73,497 Investment- grade Loans by risk ratings 2018 16.58% 2019 2019 2018 2019 2018 2019 2018 2019 2018 2019 except ratios) (in millions, December 31, Total retained loans Other(d) 2018 13,601 17.98% Weighted-average interest rate of loans before TDR 232 2019. (a) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 0.8 0.6 84.2% 15.0 15.4 84.0% No FICO available Less than 660 Equal to or greater than 660 Percentage of portfolio based on carrying value with estimated refreshed FICO scores $ 156,616 $ 168,924 60,415 64,717 3,912 4,164 4,309 4,763 4,996 5,245 5,094 5,406 6,739 7,165 8,938 9,579 9,770 JPMorgan Chase & Co./2019 Form 10-K Credit card impaired loans and loan modifications The table below provides information about the Firm's impaired credit card loans. All of these loans are considered to be impaired as they have been modified in TDRS. December 31, (in millions) Impaired credit card loans with an allowance(a)(b)(c) $ 1,389 $ 1,260 $ 1,214 2017 2018 2019 weighted-average data) Year ended December 31, (in millions, except 2017 2018 2019 The following table provides information about the financial effects of the concessions granted on credit card loans modified in TDRs and redefaults for the periods presented. Financial effects of modifications and redefaults If the cardholder does not comply with the modified payment terms, then the credit card loan continues to age and will ultimately be charged-off in accordance with the Firm's standard charge-off policy. In most cases, the Firm does not reinstate the borrower's line of credit. New enrollments in these loan modification programs for the years ended December 31, 2019, 2018 and 2017, were $961 million, $866 million and $756 million, respectively. For all periods disclosed, new enrollments were less than 1% of total retained credit card loans. Loan modifications impaired credit card loans 19.07% Interest income on (in millions) Year ended December 31, The following table presents average balances of impaired credit card loans and interest income recognized on those loans. (c) Predominantly all impaired credit card loans are in the U.S. (b) There were no impaired loans without an allowance. (a) The carrying value and the unpaid principal balance are the same for credit card impaired loans. 440 477 impaired credit card loans Allowance for loan losses related to 1,319 1,452 $ 2019 2018 Average impaired credit card loans $ 2018 $ 2018 2019 2018 2019 2018 2019 2018 2019 2019 $ 21,042 $ 8,447 $ 7,295 $ 2,442 $ 2,195 $ 4,708 $ 3,984 $ 7,568 Total unpaid principal balance 951 7,425 6,041 722 Impaired loans 345 With an allowance 1,937 Geographic region (based on unpaid principal balance)(d) California $ 4,475 $ 5,420 $ 2,166 $ 2,578 531 $ 593 $ 4,189 $ 4,798 $ 11,361 $ 13,389 Florida 833 976 288 332 212 234 604 713 $ 24,741 2,622 $ 9,144 535 $ 7 Firm-administered multi-seller conduits $ $ Firm-sponsored credit card trusts VIE program type Total $ 183,040 $ 3,269 $ 1 50,679 15,434 79,387 145,500 $ 623 $ 53 783 1,459 $ 647 $ $ 1,270 Total liabilities Other(e) Beneficial interests in VIE assets (d) $ Total assets(c) 14,986 $ 25,183 355 64 2,762 1,884 3 1,881 1,907 4 1,903 66 663 266 $ Other 3,237 $ 32 Municipal bond vehicles 9,259 36 6,467 6 $ 6,461 $ 9,223 15,252 $ 25,539 Mortgage securitization entities (a) Other(b) Loans Trading assets 2018 2,928 U.S. GSES and government agencies Interest in VIES 2019 (in millions) December 31, Nonconsolidated re-securitization VIES The following table presents information on nonconsolidated re-securitization VIES. 3,058 JPMorgan Chase & Co./2019 Form 10-K Additionally, the Firm may invest in beneficial interests of third-party-sponsored re-securitizations and generally purchases these interests in the secondary market. In these circumstances, the Firm does not have the unilateral ability to direct the most significant activities of the re- securitization trust, either because it was not involved in the initial design of the trust, or the Firm is involved with an independent third-party sponsor and demonstrates shared power over the creation of the trust; therefore, the Firm does not consolidate the re-securitization VIE. The Firm did not transfer any private label securities to re- securitization VIES during 2019, 2018 and 2017, respectively, and retained interests in any such Firm- sponsored VIES as of December 31, 2019 and 2018 were immaterial. Most re-securitizations with which the Firm is involved are client-driven transactions in which a specific client or group of clients is seeking a specific return or risk profile. For these transactions, the Firm has concluded that the decision-making power of the entity is shared between the Firm and its clients, considering the joint effort and decisions in establishing the re-securitization trust and its assets, as well as the significant economic interest the client holds in the re-securitization trust; therefore the Firm does not consolidate the re-securitization VIE. 12,617 15,532 25,852 U.S. GSES and government agencies Transfers of securities to VIES 244 As of December 31, 2019 and 2018, the Firm did not consolidate any U.S. GSE and government agency re- securitization VIES or any Firm-sponsored private-label re- securitization VIES. Multi-seller conduits Multi-seller conduit entities are separate bankruptcy remote entities that provide secured financing, collateralized by pools of receivables and other financial assets, to customers of the Firm. The conduits fund their financing facilities through the issuance of highly rated commercial paper. The primary source of repayment of the commercial paper is the cash flows from the pools of assets. In most instances, the assets are structured with deal- specific credit enhancements provided to the conduits by the customers (i.e., sellers) or other third parties. Deal- specific credit enhancements are generally structured to cover a multiple of historical losses expected on the pool of assets, and are typically in the form of overcollateralization provided by the seller. The deal-specific credit enhancements mitigate the Firm's potential losses on its agreements with the conduits. (in millions) December 31, 2019 Liabilities Assets The following table presents information on assets and liabilities related to VIES consolidated by the Firm as of December 31, 2019 and 2018. Consolidated VIE assets and liabilities TOB trusts are considered to be variable interest entities. The Firm consolidates non-customer TOB trusts because as the Residual holder, the Firm has the right to make decisions that significantly impact the economic performance of the municipal bond vehicle, and it has the right to receive benefits and bear losses that could potentially be significant to the municipal bond vehicle. 53 Holders of the floaters may “put," or tender, their floaters to the TOB trust. If the remarketing agent cannot successfully remarket the floaters to another investor, the liquidity provider either provides a loan to the TOB trust for the TOB trust's purchase of the floaters, or it directly purchases the tendered floaters. perform is conditional and is limited by certain events (“Termination Events"), which include bankruptcy or failure to pay by the municipal bond issuer or credit enhancement provider, an event of taxability on the municipal bonds or the immediate downgrade of the municipal bond to below investment grade. In addition, the liquidity provider's exposure is typically further limited by the high credit quality of the underlying municipal bonds, the excess collateralization in the vehicle, or, in certain transactions, the reimbursement agreements with the Residual holders. Notes to consolidated financial statements 245 J.P. Morgan Securities LLC may serve as a remarketing agent on the floaters for TOB trusts. The remarketing agent is responsible for establishing the periodic variable rate on the floaters, conducting the initial placement and remarketing tendered floaters. The remarketing agent may, but is not obligated to, make markets in floaters. Floaters held by the Firm were not material during 2019 and 2018. JPMorgan Chase Bank, N.A. or J.P. Morgan Securities LLC often serves as the sole liquidity or tender option provider for the TOB trusts. The liquidity provider's obligation to Municipal bond vehicles or tender option bond ("TOB") trusts allow institutions to finance their municipal bond investments at short-term rates. In a typical TOB transaction, the trust purchases highly rated municipal bond(s) of a single issuer and funds the purchase by issuing two types of securities: (1) puttable floating-rate certificates ("floaters") and (2) inverse floating-rate residual interests ("residuals"). The floaters are typically purchased by money market funds or other short-term investors and may be tendered, with requisite notice, to the TOB trust. The residuals are retained by the investor seeking to finance its municipal bond investment. TOB transactions where the residual is held by a third-party investor are typically known as customer TOB trusts, and non-customer TOB trusts are transactions where the Residual is retained by the Firm. Customer TOB trusts are sponsored by a third party; refer to page 247 of this Note for further information. The Firm serves as sponsor for all non- customer TOB transactions. The Firm may provide various services to a TOB trust, including remarketing agent, liquidity or tender option provider, and/or sponsor. Municipal bond vehicles Deal-specific liquidity facilities, program-wide liquidity and credit enhancement provided by the Firm have been eliminated in consolidation. The Firm or the Firm- administered multi-seller conduits provide lending-related commitments to certain clients of the Firm-administered multi-seller conduits. The unfunded commitments were $8.9 billion and $8.0 billion at December 31, 2019 and 2018, respectively, and are reported as off-balance sheet lending-related commitments in other unfunded commitments to extend credit. Refer to Note 28 for more information on off-balance sheet lending-related commitments. In the normal course of business, JPMorgan Chase makes markets in and invests in commercial paper issued by the Firm-administered multi-seller conduits. The Firm held $16.3 billion and $20.1 billion of the commercial paper issued by the Firm-administered multi-seller conduits at December 31, 2019 and 2018, respectively, which have been eliminated in consolidation. The Firm's investments reflect the Firm's funding needs and capacity and were not driven by market illiquidity. Other than the amounts required to be held pursuant to credit risk retention rules, the Firm is not obligated under any agreement to purchase the commercial paper issued by the Firm-administered multi-seller conduits. JPMorgan Chase & Co./2019 Form 10-K To ensure timely repayment of the commercial paper, and to provide the conduits with funding to provide financing to customers in the event that the conduits do not obtain funding in the commercial paper market, each asset pool financed by the conduits has a minimum 100% deal- specific liquidity facility associated with it provided by JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. also provides the multi-seller conduit vehicles with uncommitted program-wide liquidity facilities and program-wide credit enhancement in the form of standby letters of credit. The amount of program-wide credit enhancement required is based upon commercial paper issuance and approximates 10% of the outstanding balance of commercial paper. The Firm consolidates its Firm-administered multi-seller conduits, as the Firm has both the power to direct the significant activities of the conduits and a potentially significant economic interest in the conduits. As administrative agent and in its role in structuring transactions, the Firm makes decisions regarding asset types and credit quality, and manages the commercial paper funding needs of the conduits. The Firm's interests that could potentially be significant to the VIES include the fees received as administrative agent and liquidity and program-wide credit enhancement provider, as well as the potential exposure created by the liquidity and credit enhancement facilities provided to the conduits. Refer to page 246 of this Note for further information on consolidated VIE assets and liabilities. 2,892 276 130 406 Commercial and other (b) 63,350 $ 16,729 102,961 2 469 161 308 3,378 312 62,435 $ 1,013 $ $ 1,966 $ 59,456 $ Total 178 40 3,285 1,688 3 1,685 1,783 $ Prime/Alt-A and option ARMS Subprime Residential mortgage: Securitization-related (a) 20,241 $ 105 JPMorgan Chase interest in securitized assets in nonconsolidated VIES(c)(d)(e) December 31, 2018 (in millions) Assets held in Assets Total assets held in held by consolidated securitization securitization nonconsolidated Total interests 103 securitization VIES with Other VIES VIES continuing involvement assets Trading Investment financial securities held by JPMorgan assets Chase 4 2017 1,779 53 134 Mortgage securitization entities(a) December 31, 2018 Liabilities Assets 18,288 447 $ 17,841 $ $ 46,445 (in millions) 881 $ 2,633 $ $ Total 272 272 855 192 - 42,931 $ Trading assets Loans Other(b) Municipal bond vehicles 4,875 33 13,416 12 $ 13,404 $ 4,842 32,251 $ 24,711 300 491 $ 31,760 $ 24,411 Firm-administered multi-seller conduits $ $ Firm-sponsored credit card trusts VIE program type Total liabilities Other(e) Beneficial interests in VIE assets(d) Total assets(c) Other 625 $ 2018 Year ended December 31, (in millions) Credit card securitization trusts CCB Mortgage securitization trusts Mortgage and other securitization trusts Securitization of originated credit card receivables Servicing and securitization of both originated and purchased residential mortgages Securitization of both originated and purchased residential and commercial mortgages, and other consumer loans 2019 Form 10-K page references 242-243 243-245 Line of Business 243-245 CIB Multi-seller conduits Municipal bond vehicles Assist clients in accessing the financial markets in a cost-efficient manner and structures transactions to meet investor needs Financing of municipal bond investments 245 245-246 The Firm's other business segments are also involved with VIES (both third-party and Firm-sponsored), but to a lesser extent, as follows: Asset & Wealth Management: AWM sponsors and manages certain funds that are deemed VIES. As asset manager of the funds, AWM earns a fee based on assets managed; the fee varies with each fund's investment objective and is competitively priced. For fund entities that qualify as VIES, AWM's interests are, in certain cases, considered to be significant variable interests that result in consolidation of the financial results of these entities. • Commercial Banking: CB provides financing and lending-related services to a wide spectrum of clients, including certain third-party-sponsored entities that may meet the definition of a VIE. CB does not control the activities of these entities and does not consolidate these entities. CB's maximum loss exposure, regardless of whether the entity is a VIE, is generally limited to loans and lending-related commitments which are reported and disclosed in the same manner as any other third- party transaction. Activity Refer to Note 1 on page 151 for a further description of JPMorgan Chase's accounting policies regarding consolidation of VIES. The following table summarizes the most significant types of Firm-sponsored VIES by business segment. The Firm considers a "sponsored" VIE to include any entity where: (1) JPMorgan Chase is the primary beneficiary of the structure; (2) the VIE is used by JPMorgan Chase to securitize Firm assets; (3) the VIE issues financial instruments with the JPMorgan Chase name; or (4) the entity is a JPMorgan Chase-administered asset-backed commercial paper conduit. 46,066 46,066 605,379 387,344 1,038,789 48,553 $ 605,379 $ 387,813 $ 1,039,258 $ Transaction Type 48,553 572,831 572,831 369,367 $ 370,098 $ 990,751 991,482 JPMorgan Chase & Co./2019 Form 10-K 241 Notes to consolidated financial statements Note 14 - Variable interest entities $ Corporate: Corporate is involved with entities that may meet the definition of VIES; however these entities are generally subject to specialized investment company accounting, which does not require the consolidation of investments, including VIES. In addition, Treasury and CIO invest in securities generally issued by third parties which may meet the definition of VIES (e.g., issuers of asset-backed securities). In general, the Firm does not have the power to direct the significant activities of these entities and therefore does not consolidate these entities. Refer to Note 10 for further information on the Firm's investment securities portfolio. In addition, CIB also invests in and provides financing and other services to VIES sponsored by third parties. Refer to page 247 of this Note for more information on the VIES sponsored by third parties. Significant Firm-sponsored variable interest entities Credit card securitizations VIES Securitization-related (a) Residential mortgage: Prime/Alt-A and option ARMS $ 60,348 $ 2,796 $ 48,734 VIES $ 14,661 Commercial and other(b) 111,903 Total $ 186,912 $ 2,796 $ 13,490 80,878 143,102 Subprime December 31, 2019 (in millions) held by JPMorgan Chase Total interests CCB's Card business may securitize originated credit card loans, primarily through the Chase Issuance Trust (the "Trust”). The Firm's continuing involvement in credit card securitizations includes servicing the receivables, retaining an undivided seller's interest in the receivables, retaining certain senior and subordinated securities and maintaining escrow accounts. The Firm is considered to be the primary beneficiary of these Firm-sponsored credit card securitization trusts based on the Firm's ability to direct the activities of these VIES through its servicing responsibilities and other duties, including making decisions as to the receivables that are transferred into those trusts and as to any related modifications and workouts. Additionally, the nature and extent of the Firm's other continuing involvement with the trusts, as indicated above, obligates the Firm to absorb 242 losses and gives the Firm the right to receive certain benefits from these VIES that could potentially be significant. The underlying securitized credit card receivables and other assets of the securitization trusts are available only for payment of the beneficial interests issued by the securitization trusts; they are not available to pay the Firm's other obligations or the claims of the Firm's creditors. The agreements with the credit card securitization trusts require the Firm to maintain a minimum undivided interest in the credit card trusts (generally 5%). As of December 31, 2019 and 2018, the Firm held undivided interests in Firm- sponsored credit card securitization trusts of $5.3 billion and $15.1 billion, respectively. The Firm maintained an average undivided interest in principal receivables owned by those trusts of approximately 50% and 37% for the years ended December 31, 2019 and 2018. The Firm did JPMorgan Chase & Co./2019 Form 10-K not retain any senior securities and retained $3.0 billion of subordinated securities in certain of its credit card securitization trusts as of both December 31, 2019 and 2018, respectively. The Firm's undivided interests in the credit card trusts and securities retained are eliminated in consolidation. Firm-sponsored mortgage and other securitization trusts The Firm securitizes (or has securitized) originated and purchased residential mortgages, commercial mortgages and other consumer loans primarily in its CCB and CIB businesses. Depending on the particular transaction, as well as the respective business involved, the Firm may act as the servicer of the loans and/or retain certain beneficial interests in the securitization trusts. The following table presents the total unpaid principal amount of assets held in Firm-sponsored private-label securitization entities, including those in which the Firm has continuing involvement, and those that are consolidated by the Firm. Continuing involvement includes servicing the loans, holding senior interests or subordinated interests (including amounts required to be held pursuant to credit risk retention rules), recourse or guarantee arrangements, and derivative contracts. In certain instances, the Firm's only continuing involvement is servicing the loans. The Firm's maximum loss exposure from retained and purchased interests is the carrying value of these interests. Refer to Securitization activity on page 248 of this Note for further information regarding the Firm's cash flows associated with and interests retained in nonconsolidated VIES, and pages 248- 249 of this Note for information on the Firm's loan sales and securitization activity related to U.S. GSES and government agencies. Principal amount outstanding Assets Total assets held in held by consolidated securitization securitization Assets held in nonconsolidated JPMorgan Chase interest in securitized assets in nonconsolidated VIES (c)(d)(e) securitization VIES with Trading assets Investment securities Other financial assets continuing involvement $ 731 731 $ $ $ 1,799 241 773 785 7 $ 1,160 1,035 312 $ $ $ (14) (14) 26 7 $ - $ 1,052 $ 1,078 (17) 1,068 1,327 $ 1,398 $ 241 $ 3,117 The Firm engages in certain re-securitization transactions in which debt securities are transferred to a VIE in exchange for new beneficial interests. These transfers occur in connection with both U.S. GSES and government agency sponsored VIES, which are backed by residential mortgages. The Firm's consolidation analysis is largely dependent on the Firm's role and interest in the re-securitization trusts. The following table presents the principal amount of securities transferred to re-securitization VIES. Re-securitizations Commercial mortgages and other consumer securitizations CIB originates and securitizes commercial mortgage loans, and engages in underwriting and trading activities involving the securities issued by securitization trusts. CIB may retain unsold senior and/or subordinated interests (including amounts required to be held pursuant to credit risk retention rules) in commercial mortgage securitizations at the time of securitization but, generally, the Firm does not service commercial loan securitizations. For commercial mortgage securitizations the power to direct the significant activities of the VIE generally is held by the servicer or investors in a specified class of securities ("controlling class"). The Firm generally does not retain an interest in the controlling class in its sponsored commercial mortgage securitization transactions. Refer to the table on page 246 of this Note for more information on the consolidated commercial mortgage securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated securitizations. The Firm does not consolidate residential mortgage securitizations (Firm-sponsored or third-party-sponsored) when it is not the servicer (and therefore does not have the power to direct the most significant activities of the trust) or does not hold a beneficial interest in the trust that could potentially be significant to the trust. Refer to the table on page 246 of this Note for more information on the consolidated residential mortgage securitizations, and the table on the previous page of this Note for further information on interests held in nonconsolidated residential mortgage securitizations. In addition, CIB engages in underwriting and trading activities involving securities issued by Firm-sponsored securitization trusts. As a result, CIB at times retains senior and/or subordinated interests (including residual interests and amounts required to be held pursuant to credit risk retention rules) in residential mortgage securitizations at the time of securitization, and/or reacquires positions in the secondary market in the normal course of business. In certain instances, as a result of the positions retained or reacquired by CIB or held by CCB, when considered together with the servicing arrangements entered into by CCB, the Firm is deemed to be the primary beneficiary of certain securitization trusts. Refer to the table on page 246 of this Note for more information on consolidated residential mortgage securitizations. The Firm securitizes residential mortgage loans originated by CCB, as well as residential mortgage loans purchased from third parties by either CCB or CIB. CCB generally retains servicing for all residential mortgage loans it originated or purchased, and for certain mortgage loans purchased by CIB. For securitizations of loans serviced by CCB, the Firm has the power to direct the significant activities of the VIE because it is responsible for decisions related to loan modifications and workouts. CCB may also retain an interest upon securitization. Residential mortgage Notes to consolidated financial statements 243 JPMorgan Chase & Co./2019 Form 10-K (e) As of December 31, 2019 and 2018, 63% and 60%, respectively, of the Firm's retained securitization interests, which are predominantly carried at fair value and include amounts required to be held pursuant to credit risk retention rules, were risk-rated "A" or better, on an S&P-equivalent basis. The retained interests in prime residential mortgages consisted of $1.1 billion and $1.3 billion of investment-grade, and $72 million and $16 million of noninvestment-grade at December 31, 2019 and 2018, respectively. The retained interests in commercial and other securitizations trusts consisted of $1.2 billion of investment-grade for both periods, and $575 million and $623 million of noninvestment-grade retained interests at December 31, 2019 and 2018, respectively. (d) Includes interests held in re-securitization transactions. (c) Excludes the following: retained servicing (refer to Note 15 for a discussion of MSRS); securities retained from loan sales and securitization activity related to U.S. GSES and government agencies; interest rate and foreign exchange derivatives primarily used to manage interest rate and foreign exchange risks of securitization entities (refer to Note 5 for further information on derivatives); senior and subordinated securities of $106 million and $94 million, respectively, at December 31, 2019, and $87 million and $28 million, respectively, at December 31, 2018, which the Firm purchased in connection with CIB's secondary market-making activities. (b) Consists of securities backed by commercial real estate loans and non-mortgage-related consumer receivables purchased from third parties. (a) Excludes U.S. GSES and government agency securitizations and re-securitizations, which are not Firm-sponsored. Refer to pages 248-249 of this Note for information on the Firm's loan sales and securitization activity related to U.S. GSES and government agencies. 801 1,448 $ 210 1,794 210 $ (10) 2019 1 33 1,022 $ 1,055 $ 33 $ $ 187 848 1,035 $ $ 33 187 1,068 $ $ $ 469 $ 469 $ $ 881 956 923 -92 $ $ 1,022 $ 1,055 $ 33 $ $ 1,035 $ 1,068 $ - $ - $ 9 99 $ 99 $ - $ - $ 18 33 $ 33 $ $ 20,553 95 2,366 (b) Includes assets classified as cash and other assets on the Consolidated balance sheets. (c) The assets of the consolidated VIEs included in the program types above are used to settle the liabilities of those entities. The assets and liabilities include third-party assets and liabilities of consolidated VIES and exclude intercompany balances that eliminate in consolidation. (d) The interest-bearing beneficial interest liabilities issued by consolidated VIES are classified in the line item on the Consolidated balance sheets titled, "Beneficial interests issued by consolidated variable interest entities." The holders of these beneficial interests generally do not have recourse to the general credit of JPMorgan Chase. Included in beneficial interests in VIE assets are long-term beneficial interests of $6.7 billion and $13.7 billion at December 31, 2019 and 2018, respectively. Refer to Note 20 for additional information on interest-bearing long-term beneficial interests. (e) Includes liabilities classified as accounts payable and other liabilities on the Consolidated balance sheets. 155 4,518 183 (1,125) (93) (398) (634) (1,493) (158) 4,856 (493) 6,512 212 4,521 1,779 6,349 313 5,011 13,776 4,544 $ (842) $ 1,145 119 $ 1 2 (1) (1) (1) - 5,300 (286) 4,123 4,973 4,885 130 4,818 (63) 86 86 187 187 5,387 613 4,146 4,034 5,198 (c) The asset-specific credit card allowance for loan losses is related to loans that have been modified in a TDR; such allowance is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (a) Write-offs of PCI loans are recorded against the allowance for loan losses when actual losses for a pool exceed estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan is recognized when the underlying loan is removed from a pool. (b) Includes risk-rated loans that have been placed on nonaccrual status and loans that have been modified in a TDR. $ 1,106,247 404,115 $ 650,720 $ 1,105,773 403,641 240 650,720 $ Total lending-related commitments Formula-based 474 $ 474 $ $ $ 51,412 51,412 $ JPMorgan Chase & Co./2019 Form 10-K Consumer, excluding $ 13,604 $ 33 $ - $ 1,031. 4,141 $ $ 4,884 $ 4,579 1,025 $ (table continued from previous page) Total 2017 Credit card excluding credit card Total Consumer, Wholesale 2018 Credit card credit card Wholesale $ 5,184 $ 30,576 24,037 3 24,034 373,637 $ 883,099 401,028 11,160 1,867 $ 3 $ 333,899 $ 8,078 $ 9,443 935,935 1,250 $ 437,909 $ 1,319 155,297 342,729 1,215 148,172 $ 30,579 439,162 31 $ 233 $ 64 2,133 $ 45 2,282 21 $ 202 $ 2,080 $ $ 156,616 $ 24 924,838 402,898 $ $ 149,387 $ 372,553 $ 969,415 $ $ 6,874 $ 13,604 $ 933 297 3,818 4,744 2,162 440 (c) $ $ 196 $ 246 13,604 4,141 $ 4,884 $ 4,579 $ 13,445 $ 4,115 $ $ 10,724 2,108 4,141 $ $ 4,884 $ 4,579 $ 13,445 4,115 $ $ 5,184 $ 4,146 $ 2,225 2,225 1,788 1,788 10,289 1,090 461 $ 3,680 383 (c) $ 4,501 Asset-specific (a) Includes residential and commercial mortgage securitizations. Lending-related commitments by impairment methodology $ 4,848 412 Net charge-offs (1,181) (42) (588) (551) Gross recoveries 6,810 369 411 963 Gross charge-offs 13,445 $ 4,115 $ 5,184 $ 4,146 5,436 $ 5,629 151 13,123 $ 4,241 $ 5,683 $ 3,199 $ Ending balance at December 31, Write-offs of PCI loans (a) 9 (1) (1) Other 5,449 484 5,348 (383) Provision for loan losses 151 11 Allowance for loan losses by impairment methodology Beginning balance at January 1, Total The Firm applies judgment in estimating PD, LGD, loss emergence period and loan-equivalent used in calculating the allowance for credit losses. Estimates of PD, LGD, loss emergence period and loan-equivalent used are subject to periodic refinement based on any changes to underlying external or Firm-specific historical data. Changes to the time period used for PD and LGD estimates could also affect the allowance for credit losses. The use of different inputs, estimates or methodologies could change the amount of the allowance for credit losses determined appropriate by the Firm. LGD estimate is a judgment-based estimate assigned to each loan or lending-related commitment. The estimate represents the amount of economic loss if the obligor were to default. The type of obligor, quality of collateral, and the seniority of the Firm's lending exposure in the obligor's capital structure affect LGD. A PD estimate is determined based on the Firm's history of defaults over more than one credit cycle. The Firm assesses the credit quality of a borrower or counterparty and assigns an internal risk rating. Risk ratings are assigned at origination or acquisition, and if necessary, adjusted for changes in credit quality over the life of the exposure. In assessing the risk rating of a particular loan or lending-related commitment, among the factors considered are the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. These factors are based on an evaluation of historical and current information and involve subjective assessment and interpretation. Determining risk ratings involves significant judgment; emphasizing one factor over another or considering additional factors could affect the risk rating assigned by the Firm. The Firm's methodology for determining the allowance for loan losses and the allowance for lending-related commitments involves the early identification of credits that are deteriorating. The formula-based component of the allowance for wholesale loans and lending-related commitments is calculated by applying statistical credit loss factors (estimated PD and LGD) to the recorded investment balances or loan-equivalent over a loss emergence period to arrive at an estimate of incurred credit losses in the portfolio. Estimated loss emergence periods may vary by the funded versus unfunded status of the instrument and may change over time. Formula-based component - Wholesale loans and lending- related commitments Notes to consolidated financial statements 237 Overall, the allowance for credit losses for consumer portfolios is sensitive to changes in the economic environment (e.g., unemployment rates), delinquency rates, the realizable value of collateral (e.g., housing prices), FICO scores, borrower behavior and other risk factors. While all of these factors are important determinants of overall allowance levels, changes in the various factors may not occur at the same time or at the same rate, or changes may be directionally inconsistent such that improvement in one factor may offset deterioration in another. In addition, changes in these factors would not necessarily be consistent across all geographies or product types. Finally, it is difficult to predict the extent to which changes in these factors would ultimately affect the frequency of losses, the severity of losses or both. In addition to the statistical credit loss estimates applied to the wholesale portfolio, management applies its judgment to adjust the statistical estimates for wholesale loans and lending-related commitments, taking into consideration model imprecision, external factors and economic events that have occurred but are not yet reflected in the loss The statistical calculation is then adjusted to take into consideration model imprecision, external factors and current economic events that have occurred but that are not yet reflected in the factors used to derive the statistical calculation; these adjustments are accomplished in part by analyzing the historical loss experience for each major product segment. However, it is difficult to predict whether historical loss experience is indicative of future loss levels. Management applies judgment in making this adjustment, taking into account uncertainties associated with current macroeconomic and political conditions, quality of underwriting standards, borrower behavior, and other relevant internal and external factors affecting the credit quality of the portfolio. In certain instances, the interrelationships between these factors create further uncertainties. The application of different inputs into the statistical calculation, and the assumptions used by management to adjust the statistical calculation, are subject to management judgment, and emphasizing one input or assumption over another, or considering other inputs or assumptions, could affect the estimate of the allowance for credit losses for the consumer credit portfolio. JPMorgan Chase & Co./2019 Form 10-K The formula-based allowance for credit losses for the consumer portfolio segments is calculated by applying statistical credit loss factors (estimated PD and loss severities) to the recorded investment balances or loan- equivalent amounts of pools of loan exposures with similar risk characteristics over a loss emergence period to arrive at an estimate of incurred credit losses. Estimated loss emergence periods may vary by product and may change over time; management applies judgment in estimating loss emergence periods, using available credit information and trends. In addition, management applies judgment to the statistical loss estimates for each loan portfolio category, using delinquency trends and other risk characteristics to estimate the total incurred credit losses in the portfolio. Management uses additional statistical methods and considers actual portfolio performance, including actual losses recognized on defaulted loans and collateral valuation trends, to review the appropriateness of the primary statistical loss estimate. The economic impact of The formula-based component is based on a statistical calculation to provide for incurred credit losses in all consumer loans and performing risk-rated loans. All loans restructured in TDRs as well as any impaired risk-rated loans have an allowance assessed as part of the asset- specific component, while PCI loans have an allowance assessed as part of the PCI component. Refer to Note 12 for more information on TDRs, Impaired loans and PCI loans. Formula-based component - Consumer loans and certain lending-related commitments Formula-based component JPMorgan Chase's allowance for loan losses represents management's estimate of probable credit losses inherent in the Firm's retained loan portfolio, which consists of the two consumer portfolio segments (primarily scored) and the wholesale portfolio segment (risk-rated). The allowance for loan losses includes a formula-based component, an asset-specific component, and a component related to PCI loans, as described below. Management also estimates an allowance for wholesale and certain consumer lending- related commitments using methodologies similar to those used to estimate the allowance on the underlying loans. The Firm's policies used to determine its allowance for credit losses are described in the following paragraphs. Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowances for loan losses and lending-related commitments in future periods. At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm. As of December 31, 2019, JPMorgan Chase deemed the allowance for credit losses to be appropriate and sufficient to absorb probable credit losses inherent in the portfolio. Note 13 - Allowance for credit losses Principal amount outstanding JPMorgan Chase & Co./2019 Form 10-K 246 potential modifications of residential real estate loans is not included in the statistical calculation because of the uncertainty regarding the type and results of such modifications. Allowance for loan losses 238 Asset-specific component Wholesale 2019 Credit card Consumer, excluding credit card (in millions) Year ended December 31, (Table continued on next page) The table below summarizes information about the allowances for loan losses and lending-relating commitments, and includes a breakdown of loans and lending-related commitments by impairment methodology. Allowance for credit losses and related information factors. Historical experience of both LGD and PD are considered when estimating these adjustments. Factors related to concentrated and deteriorating industries also are incorporated where relevant. These estimates are based on management's view of uncertainties that relate to current macroeconomic conditions, quality of underwriting standards and other relevant internal and external factors affecting the credit quality of the current portfolio. Notes to consolidated financial statements JPMorgan Chase & Co./2019 Form 10-K These cash flow projections are based on estimates regarding default rates (including redefault rates on modified loans), loss severities, the amounts and timing of prepayments and other factors that are reflective of current and expected future market conditions. These estimates are dependent on assumptions regarding the level of future home prices, and the duration of current overall economic conditions, among other factors. These estimates and assumptions require significant management judgment and certain assumptions are highly subjective. In connection with the acquisition of certain PCI loans, which are accounted for as described in Note 12, the allowance for loan losses for the PCI portfolio is based on quarterly estimates of the amount of principal and interest cash flows expected to be collected over the estimated remaining lives of the loans. PCI loans Estimating the timing and amounts of future cash flows is highly judgmental as these cash flow projections rely upon estimates such as loss severities, asset valuations, default rates (including redefault rates on modified loans), the amounts and timing of interest or principal payments (including any expected prepayments) or other factors that are reflective of current and expected market conditions. These estimates are, in turn, dependent on factors such as the duration of current overall economic conditions, industry-, portfolio-, or borrower-specific factors, the expected outcome of insolvency proceedings as well as, in certain circumstances, other economic factors, including the level of future home prices. All of these estimates and assumptions require significant management judgment and certain assumptions are highly subjective. JPMorgan Chase & Co./2019 Form 10-K The asset-specific component of the allowance for impaired loans that have been modified in TDRS (including forgone interest, principal forgiveness, as well as other concessions) incorporates the effect of the modification on the loan's expected cash flows, which considers the potential for redefault. For residential real estate loans modified in TDRS, the Firm develops product-specific probability of default estimates, which are applied at a loan level to compute expected losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about home prices and unemployment, based upon industry-wide data. The Firm also considers its own historical loss experience to-date based on actual redefaulted modified loans. For credit card loans modified in TDRs, expected losses incorporate projected redefaults based on the Firm's historical experience by type of modification program. For wholesale loans modified in TDRs, expected losses incorporate management's expectation of the borrower's ability to repay under the modified terms. The Firm generally measures the asset-specific allowance as the difference between the recorded investment in the loan and the present value of the cash flows expected to be collected, discounted at the loan's original effective interest rate. Subsequent changes in impairment are reported as an adjustment to the allowance for loan losses. In certain cases, the asset-specific allowance is determined using an observable market price, and the allowance is measured as the difference between the recorded investment in the loan and the loan's fair value. Collateral-dependent loans are charged down to the fair value of collateral less costs to sell. For any of these impaired loans, the amount of the asset-specific allowance required to be recorded, if any, is dependent upon the recorded investment in the loan (including prior charge-offs), and either the expected cash flows or fair value of collateral. Refer to Note 12 for more information about charge-offs and collateral-dependent loans. The asset-specific component of the allowance relates to loans considered to be impaired, which includes loans that have been modified in TDRS as well as risk-rated loans that have been placed on nonaccrual status. To determine the asset-specific component of the allowance, larger risk-rated loans (primarily loans in the wholesale portfolio segment) are evaluated individually, while smaller loans (both risk- rated and scored) are evaluated as pools using historical loss experience for the respective class of assets. 239 Asset-specific (b) Formula-based 136 Ending balance at December 31, Other 136 136 1,055 $ 33 $ - $ 1,022 $ Provision for lending-related commitments $ Beginning balance at January 1, 2,140 81 82 $ 25 $ 2,059 Loans measured at fair value of collateral less cost to sell $ Allowance for lending-related commitments 57 33 - 1,158 $ 1,089 1,056 102 $ 102 $ 33 $ 33 Formula-based $ - $ - $ 10 $ Asset-specific Allowance for lending-related commitments by impairment methodology 1,191 $ 1,158 $ Total allowance for lending-related commitments $ Net charge-offs Impaired collateral-dependent loans Total allowance for loan losses PCI 13,123 $ 4,241 $ 5,683 $ 3,199 Loans by impairment methodology $ 987 11,289 4,007 5,206 2,076 847 234 477 (c) $ $ 987 Asset-specific Formula-based PCI Total retained loans 945,601 444,639 $ $ 168,924 $ 332,038 $ 20,363 20,363 916,702 443,727 8,536 $ 912 $ 1,452 167,472 305,503 $ 6,172 $ 1,191 2,966 $ 256 $ Fair value at beginning of period 2017 2018 2019 As of or for the year ended December 31, (in millions, except where otherwise noted) The following table summarizes MSR activity for the years ended December 31, 2019, 2018 and 2017. those for which the Firm receives fixed-rate interest payments) increase in value when interest rates decline. JPMorgan Chase uses combinations of derivatives and securities to manage the risk of changes in the fair value of MSRs. The intent is to offset any interest-rate related changes in the fair value of MSRS with changes in the fair value of the related risk management instruments. The fair value of MSRS is sensitive to changes in interest rates, including their effect on prepayment speeds. MSRs typically decrease in value when interest rates decline because declining interest rates tend to increase prepayments and therefore reduce the expected life of the net servicing cash flows that comprise the MSR asset. Conversely, securities (e.g., mortgage-backed securities), principal-only certificates and certain derivatives (i.e., Notes to consolidated financial statements 251 JPMorgan Chase & Co./2019 Form 10-K MSRS represent the fair value of expected future cash flows for performing servicing activities for others. The fair value considers estimated future servicing fees and ancillary revenue, offset by estimated costs to service the loans, and generally declines over time as net servicing cash flows are received, effectively amortizing the MSR asset against contractual servicing and ancillary fee income. MSRs are either purchased from third parties or recognized upon sale or securitization of mortgage loans if servicing is retained. As permitted by U.S. GAAP, the Firm has elected to account for its MSRS at fair value. The Firm treats its MSRs as a single class of servicing assets based on the availability of market inputs used to measure the fair value of its MSR asset and its treatment of MSRS as one aggregate pool for risk management purposes. The Firm estimates the fair value of MSRS using an option-adjusted spread ("OAS”) model, which projects MSR cash flows over multiple interest rate scenarios in conjunction with the Firm's prepayment model, and then discounts these cash flows at risk-adjusted rates. The model considers portfolio characteristics, contractually specified servicing fees, prepayment assumptions, delinquency rates, costs to service, late charges and other ancillary revenue, and other economic factors. The Firm compares fair value estimates and assumptions to observable market data where available, and also considers recent market activity and actual portfolio experience. Mortgage servicing rights Declines in business performance, increases in credit losses, increases in capital requirements, as well as deterioration in economic or market conditions, adverse regulatory or legislative changes or increases in the estimated market cost of equity, could cause the estimated fair values of the Firm's reporting units or their associated goodwill to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. The valuations derived from the discounted cash flow analysis are then compared with market-based trading and transaction multiples for relevant competitors. Trading and transaction comparables are used as general indicators to assess the general reasonableness of the estimated fair values, although precise conclusions generally cannot be drawn due to the differences that naturally exist between the Firm's businesses and competitor institutions. Management also takes into consideration a comparison between the aggregate fair values of the Firm's reporting units and JPMorgan Chase's market capitalization. In evaluating this comparison, management considers several factors, including (i) a control premium that would exist in a market transaction, (ii) factors related to the level of execution risk that would exist at the firmwide level that do not exist at the reporting unit level and (iii) short-term market volatility and other factors that do not directly affect the value of individual reporting units. The primary method the Firm uses to estimate the fair value of its reporting units is the income approach. This approach projects cash flows for the forecast period and uses the perpetuity growth method to calculate terminal values. These cash flows and terminal values are then discounted using an appropriate discount rate. Projections of cash flows are based on the reporting units' earnings forecasts which are reviewed with senior management of the Firm. The discount rate used for each reporting unit represents an estimate of the cost of equity for that reporting unit and is determined considering the Firm's overall estimated cost of equity (estimated using the Capital Asset Pricing Model), as adjusted for the risk characteristics specific to each reporting unit (for example, for higher levels of risk or uncertainty associated with the business or management's forecasts and assumptions). To assess the reasonableness of the discount rates used for each reporting unit management compares the discount rate to the estimated cost of equity for publicly traded institutions with similar businesses and risk characteristics. In addition, the weighted average cost of equity (aggregating the various reporting units) is compared with the Firm's overall estimated cost of equity to ensure reasonableness. $ 47,507 $ 47,288 349 3 (36) 199 20 6,130 $ 47,823 $ 47,471 $ 47,507 Goodwill impairment testing The Firm's goodwill was not impaired at December 31, 2019, 2018, and 2017. The goodwill impairment test is performed in two steps. In the first step, the current fair value of each reporting unit is compared with its carrying value. If the fair value is in excess of the carrying value, then the reporting unit's goodwill is considered not to be impaired. If the fair value is less than the carrying value, then a second step is performed. In the second step, the implied current fair value of the reporting unit's goodwill is determined by comparing the fair value of the reporting unit (as determined in step one) to the fair value of the net assets of the reporting unit, as if the reporting unit were being acquired in a business combination. The resulting implied current fair value of goodwill is then compared with the carrying value of the reporting unit's goodwill. If the carrying value of the goodwill exceeds its implied current fair value, then an impairment charge is recognized for the excess. If the carrying value of goodwill is less than its implied current fair value, then no goodwill impairment is recognized. The Firm uses the reporting units' allocated capital plus goodwill and other intangible assets as a proxy for the carrying values of equity for the reporting units in the goodwill impairment testing. Reporting unit equity is determined on a similar basis as the allocation of capital to the LOBS which takes into consideration a variety of factors including capital levels of similarly rated peers and applicable regulatory capital requirements. Proposed LOB equity levels are incorporated into the Firm's annual budget process, which is reviewed by the Firm's Board of Directors. Allocated capital is further reviewed periodically and updated as needed. 250 JPMorgan Chase & Co./2019 Form 10-K (a) For 2019, represents goodwill associated with the acquisition of InstaMed. This goodwill was allocated to CIB, CB and CCB. For 2017, represents CCB goodwill in connection with an acquisition. (b) Primarily relates to foreign currency adjustments. $ 6,030 $ 6,096 (740) (797) Changes in valuation due to inputs and assumptions: Changes due to market interest rates and other (b) (893) 300 (951) (202) Projected cash flows (e.g., cost to service) Discount rates Prepayment model changes and other (c) (333) (e) 15 (102) Changes in valuation due to other inputs and assumptions: $ 47,471 963 700 MSR activity: Originations of MSRS Purchase of MSRS Disposition of MSRs (a) Net additions Changes due to collection/realization of expected cash flows 610 1,384 1,103 105 315 (789) (636) (140) 931 2017 2018 2019 Securitized loans Residential mortgage: Prime/ Alt-A & option ARMS Subprime Commercial and other Securitized assets 2019 As of or for the year ended December 31, (in millions) 2018 2019 Net liquidation losses(a) 2018 $ 48,734 $ 50,679 $ 13,490 80,878 15,434 79,387 2,449 $ 3,354 $ 1,813 2,478 187 90 days past due 2019 2018 579 $ The table below includes information about components of nonconsolidated securitized financial assets held in Firm-sponsored private-label securitization entities, in which the Firm has continuing involvement, and delinquencies as of December 31, 2019 and 2018. (b) Relates to voluntary repurchases of loans, which are included in accrued interest and accounts receivable. December 31, (in millions) Loans repurchased or option to repurchase (a) $ Real estate owned Foreclosed government-guaranteed residential mortgage loans(b) 361 2019 2,941 $ 7,021 41 75 198 (a) Predominantly all of these amounts relate to loans that have been repurchased from Ginnie Mae loan pools. 2018 153 532 445 2018 2017 $ 31,041 $ 30,984 $31,013 6,770 6,776 2,860 2,860 6,858 6,942 2,982 6,858 6,857 2019 $ 47,823 $ 47,471 $47,507 amount of goodwill. Year ended December 31, (in millions) Balance at beginning of period Changes during the period from: Business combinations(a) Other(b) Balance at December 31, The following table presents changes in the carrying 225 Total goodwill Consumer & Community Banking Corporate & Investment Bank Commercial Banking 610 (169) 280 1,556 $ 721 Total loans securitized $ 143,102 $145,500 $ 4,449 $ 6,057 $ (a) Includes liquidation gains as a result of private label mortgage settlement payments during the first quarter of 2018, which were reflected as asset recoveries by trustees. Asset & Wealth Management JPMorgan Chase & Co./2019 Form 10-K Notes to consolidated financial statements Note 15 Goodwill and Mortgage servicing rights Goodwill Goodwill is recorded upon completion of a business combination as the difference between the purchase price and the fair value of the net assets acquired. Subsequent to initial recognition, goodwill is not amortized but is tested for impairment during the fourth quarter of each fiscal year, or more often if events or circumstances, such as adverse changes in the business climate, indicate there may be impairment. The goodwill associated with each business combination is allocated to the related reporting units, which are determined based on how the Firm's businesses are managed and how they are reviewed by the Firm's Operating Committee. The following table presents goodwill attributed to the business segments. December 31, (in millions) 249 24 (19) (107) 7.93% (397) (384) $ (205) Impact on fair value of 10% adverse change $ (200) Impact on fair value of 20% adverse change Weighted-average option adjusted spread(a)(b) Impact on fair value of 100 basis points adverse change Changes in MSR asset fair value 7.87% 2,014 1,533 Loan servicing revenue Operating revenue: Net mortgage servicing revenue: 8.78% 11.67% 1,835 assumption (constant prepayment rate) $ (169) $ due to collection/realization of due to market interest rates and other (a) Changes in MSR asset fair value Risk management: 1,219 1,095 582 (235) Total operating revenue (326) Impact on fair value of 200 basis points adverse change (795) (740) (951) expected cash flows (452) (893) 636 $ 1,618 (a) Includes excess MSRS transferred to agency-sponsored trusts in exchange for stripped mortgage backed securities ("SMBS"). In each transaction, a portion of the SMBS was acquired by third parties at the transaction date; the Firm acquired the remaining balance of those SMBS as trading securities. (b) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. 4.0 3.0 2.0 Servicer advances, net of an allowance for uncollectible amounts, at December 31, (in billions)(d) 555.0 (c) Represents changes in prepayments other than those attributable to changes in market interest rates. 521.0 1,778 (232) $ 230 (1,180) $ 1,639 522.0 Third-party mortgage loans serviced at December 31, (in billions) 1,886 268 (d) Represents amounts the Firm pays as the servicer (e.g., scheduled principal and interest, taxes and insurance), which will generally be reimbursed within a short period of time after the advance from future cash flows from the trust or the underlying loans. The Firm's credit risk associated with these servicer advances is minimal because reimbursement of the advances is typically senior to all cash payments to investors. In addition, the Firm maintains the right to stop payment to investors if the collateral is insufficient to cover the advance. However, certain of these servicer advances may not be recoverable if they were not made in accordance with applicable rules and agreements. 252 Net production revenue Weighted-average prepayment speed 2018 2019 (in millions, except rates) December 31, (e) The decrease in projected cash flows was largely related to default servicing assumption updates. The table below outlines the key economic assumptions used to determine the fair value of the Firm's MSRs at December 31, 2019 and 2018, and outlines the sensitivities of those fair values to immediate adverse changes in those assumptions, as defined below. 2018 2019 CCB mortgage fees and related income Year ended December 31, (in millions) The following table presents the components of mortgage fees and related income (including the impact of MSR risk management activities) for the years ended December 31, 2019, 2018 and 2017. JPMorgan Chase & Co./2019 Form 10-K 2017 Loan delinquencies and liquidation losses 300 Other changes in MSR asset fair Non-U.S. offices Total deposits in U.S. offices 813,881 1,200,590 876,156 1,271,823 $ 395,667 $ 386,709 2018 Noninterest-bearing (included $1,980 and $2,367 at fair value)(a)(b) 2019 Noninterest-bearing (included $22,637 and $17,204 at fair value) (a)(b) December 31, (in millions) U.S. offices At December 31, 2019 and 2018, noninterest-bearing and interest-bearing deposits were as follows. Note 17 - Deposits JPMorgan Chase capitalizes certain costs associated with the acquisition or development of internal-use software. Once the software is ready for its intended use, these costs are amortized on a straight-line basis over the software's expected useful life and reviewed for impairment on an ongoing basis. Note 16 - Premises and equipment Premises and equipment, including leasehold improvements, are carried at cost less accumulated depreciation and amortization. JPMorgan Chase computes depreciation using the straight-line method over the estimated useful life of an asset. For leasehold improvements, the Firm uses the straight-line method computed over the lesser of the remaining term of the leased facility or the estimated useful life of the leased asset. Interest-bearing (included $2,534 and $2,487 at fair value)(a)(b) Notes to consolidated financial statements 20,087 $ (109) 91 Total changes in valuation due to other inputs and assumptions (287) (70) (30) 6,030 Total changes in valuation due to inputs and assumptions 230 (232) Fair value at December 31, $ 4,699 $ 6,130 (1,180) (202) 253 (a) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (b) Represents the aggregate impact of changes in model inputs and assumptions such as projected cash flows (e.g., cost to service), discount rates and changes in prepayments other than those attributable to changes in market interest rates (e.g., changes in prepayments due to changes in home prices). (242) (111) (165) Total risk management (10) (341) Total net mortgage servicing 1,015 Change in derivative fair value (30) (70) (287) assumptions in model(b) value due to other inputs and and other JPMorgan Chase & Co./2019 Form 10-K revenue 984 $ 1,616 $ 2,036 $ 1,254 Mortgage fees and related income 3 2 1 417 All other 1,252 2,035 Changes in fair value based on variations in assumptions generally cannot be easily extrapolated, because the relationship of the change in the assumptions to the change in fair value are often highly interrelated and may not be linear. In this table, the effect that a change in a particular assumption may have on the fair value is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another, which would either magnify or counteract the impact of the initial change. (a) Includes the impact of operational risk and regulatory capital. (b) The prior period amount has been revised to conform with the current period presentation. Total CCB mortgage fees and related income 977 1,613 In addition to the Firm's obligation to repurchase certain loans due to material breaches of representations and warranties as discussed in Note 28, the Firm also has the option to repurchase delinquent loans that it services for Ginnie Mae loan pools, as well as for other U.S. government agencies under certain arrangements. The Firm typically elects to repurchase delinquent loans from Ginnie Mae loan Options to repurchase delinquent loans (c) Excludes the value of MSRS retained upon the sale of loans. (d) Gains/(losses) on loan sales include the value of MSRs. (e) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. The following table presents the carrying value of assets subject to leases reported on the Consolidated balance sheets: On a periodic basis, the Firm assesses leased assets for impairment, and if the carrying amount of the leased asset exceeds the undiscounted cash flows from the lease payments and the estimated residual value upon disposition of the leased asset, an impairment loss is recognized. The risk of loss on auto and equipment leased assets relating to the residual value of the leased assets is monitored through projections of the asset residual values at lease origination and periodic review of residual values, and is mitigated through arrangements with certain manufacturers or lessees. The Firm provides auto and equipment lease financing to its customers through lease arrangements with lease terms that may contain renewal, termination and/or purchase options. Generally, the Firm's lease financings are operating leases. These assets are recognized in other assets on the Firm's Consolidated balance sheets and are depreciated on a straight-line basis over the lease term to reduce the asset to its estimated residual value. Depreciation expense is included in technology, communications and equipment expense in the Consolidated statements of income. The Firm's lease income is generally recognized on a straight- line basis over the lease term and is included in other income in the Consolidated statements of income. Firm as lessor 1,413 $ Year ended December 31, Right-of-use assets obtained in exchange for operating lease obligations 1,572 $ Cash paid for amounts included in the measurement of lease liabilities - operating cash flows Supplemental cash flow information 3.68% Weighted average discount rate Supplemental non-cash information 8.8 (in millions) Rental expense 2022 2021 2020 Year ended December 31, (in millions) operating leases as of December 31, 2019: The following table presents future payments under 2019 1,873 Net rental expense (184) Sublease rental income 2,057 $ Gross rental expense $ 2023 Weighted average remaining lease term (in years) Lease liabilities 13 175 798 89 709 3,823 188 $ 110,057 3,700 $ 60,614 Total Non-U.S. U.S. Note 18 Leases Lease commitments $ 49,443 123 8,190 8,505 534 891 $ Right-of-use assets 2019 (in millions, except where otherwise noted) December 31, Operating lease liabilities and ROU assets are recognized at the lease commencement date based on the present value of the future minimum lease payments over the lease term. The future lease payments are discounted at a rate that represents the Firm's collateralized borrowing rate for financing instruments of a similar term and are included in accounts payable and other liabilities. The operating lease ROU asset, included in premises and equipment, also includes any lease prepayments made, plus initial direct costs incurred, less any lease incentives received. Rental expense associated with operating leases is recognized on a straight-line basis over the lease term, and generally included in occupancy expense in the Consolidated statements of income. The following tables provide information related to the Firm's operating leases: 357 JPMorgan Chase & Co./2019 Form 10-K At December 31, 2019, JPMorgan Chase and its subsidiaries were obligated under a number of noncancelable leases, predominantly operating leases for premises and equipment used primarily for business purposes. These leases generally have terms of 20 years or less, determined based on the contractual maturity of the lease, and include periods covered by options to extend or terminate the lease when the Firm is reasonably certain that it will exercise those options. None of these lease agreements impose restrictions on the Firm's ability to pay dividends, engage in debt or equity financing transactions or enter into further lease agreements. Certain of these leases contain escalation clauses that will increase rental payments based on maintenance, utility and tax increases, which are non-lease components. The Firm elected not to separate lease and non-lease components of a contract for its real estate leases. As such, real estate lease payments represent payments on both lease and non-lease components. Effective January 1, 2019, the Firm adopted new guidance that requires lessees to recognize on the Consolidated balance sheets all leases with lease terms greater than twelve months as a lease liability with a corresponding right-of-use ("ROU”) asset. Accordingly, the Firm recognized operating lease liabilities and ROU assets of $8.2 billion and $8.1 billion, respectively. The adoption of the new lease guidance did not have a material impact on the Firm's Consolidated statements of income. The change in accounting due to the adoption of the new lease guidance did not result in a material change to the future net minimum rental payments/receivables or to the net rental expense when compared to December 31, 2018. Firm as lessee $ 66,033 $ 50,064 $ 116,097 340 39 301 254 Total 2024 Total future minimum lease payments $ Total future minimum lease receipts 52 After 2024 37 2024 8,101 86 1,025 2022 2,733 2021 $ 8,505 4,168 2023 $ In addition to the table above, as of December 31, 2019, the Firm had additional future operating lease commitments of $1.2 billion that were signed but had not yet commenced. These operating leases will commence between 2020 and 2022 with lease terms up to 25 years. 255 (a) Includes credit card rewards liability of $6.4 billion and $5.8 billion at December 31, 2019 and 2018, respectively. $ 210,407 $ 196,710 81,916 92,032 $ 118,375 $ 114,794 2018 JPMorgan Chase & Co./2019 Form 10-K 2019 Other payables and liabilities (a) Brokerage payables December 31, (in millions) The following table details the components of accounts payable and other liabilities. Note 19 - Accounts payable and other liabilities Accounts payable and other liabilities consist of brokerage payables, which includes payables to customers, dealers and clearing organizations, and payables from security purchases that did not settle; accrued expenses, including income tax payables and credit card rewards liability; and all other liabilities, including obligations to return securities received as collateral and litigation reserves. Notes to consolidated financial statements Total accounts payable and other liabilities After 2024 2020 Year ended December 31, (in millions) The following table presents the Firm's operating lease income and the related depreciation expense on the Consolidated statements of income: 21,428 5,303 23,587 $ 6,121 $ 2018 2019 Year ended December 31, (in millions) Accumulated depreciation operating leases, net of accumulated Carrying value of assets subject to (in millions) December 31, Change in unrealized gains/(losses) included in income related to MSRs held at December 31, Contractual service fees, late fees and other ancillary fees included in income Less: Imputed interest depreciation (1,585) $ 1,604 Operating lease income 10,090 3,757 944 The following table presents future receipts under operating leases as of December 31, 2019: 1,081 1,257 1,447 2,808 4,540 $ 3,522 5,455 $ 4,157 2017 2018 2019 Depreciation expense 3,611 JPMorgan Chase & Co./2019 Form 10-K After 5 years 2023 2019 2018 2017 Residential mortgage retained interest: Weighted-average life (in years) 4.8 Year ended December 31, Weighted-average discount rate 7.6 3.6% 4.8 2.9% Commercial mortgage retained interest: Weighted-average life (in years) 6.4 Weighted-average discount rate 7.4% 4.1% Key assumptions used to value retained interests originated during the year are shown in the table below. (c) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. (d) The prior period amounts have been revised to conform with the current period presentation. 2 319 2 338 3 Cash flows received on interests (e) Includes prime mortgages only. Excludes loan securitization activity related to U.S. GSES and government agencies. (f) Includes commercial mortgage and other consumer loans. 507 411 301 463 918 (a) Excludes re-securitization transactions. (b) Predominantly includes Level 2 assets. 237 287 5.3 4.0% Loans and excess MSRS sold to U.S. government- sponsored enterprises and loans in securitization transactions pursuant to Ginnie Mae guidelines In addition to the amounts reported in the securitization activity tables above, the Firm, in the normal course of business, sells originated and purchased mortgage loans and certain originated excess MSRs on a nonrecourse basis, predominantly to U.S. GSES. These loans and excess MSRS are sold primarily for the purpose of securitization by the U.S. GSES, who provide certain guarantee provisions (e.g., credit enhancement of the loans). The Firm also sells loans into securitization transactions pursuant to Ginnie Mae guidelines; these loans are typically insured or guaranteed by another U.S. government agency. The Firm does not consolidate the securitization vehicles underlying these transactions as it is not the primary beneficiary. For a limited number of loan sales, the Firm is obligated to share a portion of the credit risk associated with the sold loans with the purchaser. Refer to Note 28 for additional information about the Firm's loan sales- and securitization- related indemnifications. Refer to Note 15 for additional information about the impact of the Firm's sale of certain excess MSRs. 43,671 63,542 Total proceeds received from loan sales(c) $ Gains/(losses) on loan sales (d)(e) $ 91,422 91,495 $ 499 $ 63,659 163 pools as it continues to service them and/or manage the foreclosure process in accordance with the applicable requirements, and such loans continue to be insured or guaranteed. When the Firm's repurchase option becomes exercisable, such loans must be reported on the Consolidated balance sheets as a loan with a corresponding liability. Refer to Note 12 for additional information. The following table presents loans the Firm repurchased or had an option to repurchase, real estate owned, and foreclosed government-guaranteed residential mortgage loans recognized on the Firm's Consolidated balance sheets as of December 31, 2019 and 2018. Substantially all of these loans and real estate are insured or guaranteed by U.S. government agencies. (a) Includes securities from U.S. GSES and Ginnie Mae that are generally sold shortly after receipt or retained as part of the Firm's investment securities portfolio. (b) Included in level 2 assets. 43,680 $ (93) $ 7.1 4.4% Proceeds from loan sales as securities (a)(b) 9 $ 248 JPMorgan Chase & Co./2019 Form 10-K The following table summarizes the activities related to loans sold to the U.S. GSES, and loans in securitization transactions pursuant to Ginnie Mae guidelines. Year ended December 31, (in millions) 2019 2018 117 2017 $ 92,349 $ 44,609 $ 64,542 Proceeds received from loan sales as cash $ 73 $ Carrying value of loans sold 2024 Servicing fees collected (d) 5,661 $ $ 1,562,431 $1,470,666 Total deposits Total deposits in non-U.S. offices 248,617 270,076 290,608 270,521 (a) Includes structured notes classified as deposits for which the fair value option has been elected. Refer to Note 3 for further discussion. (b) In the second quarter of 2019, the Firm reclassified balances related to certain structured notes from interest-bearing to noninterest- bearing deposits as the associated returns are recorded in principal transactions revenue and not in net interest income. This change was applied retrospectively and, accordingly, prior period amounts were revised to conform with the current presentation. Interest-bearing (included $1,438 and $1,159 at fair value)(a)(b) VIES sponsored by third parties The Firm enters into transactions with VIES structured by other parties. These include, for example, acting as a derivative counterparty, liquidity provider, investor, underwriter, placement agent, remarketing agent, trustee or custodian. These transactions are conducted at arm's- length, and individual credit decisions are based on the analysis of the specific VIE, taking into consideration the quality of the underlying assets. Where the Firm does not have the power to direct the activities of the VIE that most significantly impact the VIE's economic performance, or a variable interest that could potentially be significant, the Firm generally does not consolidate the VIE, but it records and reports these positions on its Consolidated balance sheets in the same manner it would record and report positions in respect of any other third-party transaction. Tax credit vehicles The Firm holds investments in unconsolidated tax credit vehicles, which are limited partnerships and similar entities that own and operate affordable housing, energy, and other projects. These entities are primarily considered VIES. A third party is typically the general partner or managing member and has control over the significant activities of the tax credit vehicles, and accordingly the Firm does not consolidate tax credit vehicles. The Firm generally invests in these partnerships as a limited partner and earns a return primarily through the receipt of tax credits allocated to the projects. The maximum loss exposure, represented by equity investments and funding commitments, was $19.1 billion and $16.5 billion, of which $5.5 billion and $4.0 billion was unfunded at December 31, 2019 and 2018, respectively. In order to reduce the risk of loss, the Firm assesses each project and withholds varying amounts of its capital investment until the project qualifies for tax credits. Refer to Note 25 for further information on affordable housing tax credits. Refer to Note 28 for more information on off-balance sheet lending-related commitments. Customer municipal bond vehicles (TOB trusts) The Firm may provide various services to customer TOB trusts, including remarketing agent, liquidity or tender option provider. In certain customer TOB transactions, the Firm, as liquidity provider, has entered into a reimbursement agreement with the Residual holder. In those transactions, upon the termination of the vehicle, the Firm has recourse to the third-party Residual holders for any shortfall. The Firm does not have any intent to protect Residual holders from potential losses on any of the underlying municipal bonds. The Firm does not consolidate customer TOB trusts, since the Firm does not have the power to make decisions that significantly impact the economic performance of the municipal bond vehicle. The Firm's maximum exposure as a liquidity provider to customer TOB trusts at December 31, 2019 and 2018, was $5.5 billion and $4.8 billion, respectively. The fair value of assets held by such VIES at December 31, 2019 and 2018 was $8.6 billion and $7.7 billion, respectively. Refer to Note 28 for more information on off-balance sheet lending- related commitments. JPMorgan Chase & Co./2019 Form 10-K 21,459 Loan securitizations At December 31, 2019 and 2018, time deposits in denominations of $250,000 or more were as follows. U.S. offices 2022 2021 2020 (in millions) December 31, 2019 At December 31, 2019, the maturities of interest-bearing time deposits were as follows. December 31, (in millions) $ 94,967 $ 66,780 50,840 $ 44,127 $ 25,119 2018 2019 Total Non-U.S. offices 41,661 10,340 The Firm has securitized and sold a variety of loans, including residential mortgage, credit card, and commercial mortgage. The purposes of these securitization transactions were to satisfy investor demand and to generate liquidity for the Firm. For loan securitizations accounted for as a sale, the Firm recognizes a gain or loss based on the difference between the value of proceeds received (including cash, beneficial interests, or servicing assets received) and the carrying value of the assets sold. Gains and losses on securitizations are reported in noninterest revenue. 9,390 $ 6,431 $ 10,159 $ 5,532 $ and other (f) 10,252 9,957 $ All cash flows during the period: (a) 10,238 $ 9,544 $ 6,449 $ 10,218 $ Proceeds received from loan sales as financial instruments (b)(c) For loan securitizations in which the Firm is not required to consolidate the trust, the Firm records the transfer of the loan receivable to the trust as a sale when all of the following accounting criteria for a sale are met: (1) the transferred financial assets are legally isolated from the Firm's creditors; (2) the transferee or beneficial interest holder can pledge or exchange the transferred financial assets; and (3) the Firm does not maintain effective control over the transferred financial assets (e.g., the Firm cannot repurchase the transferred assets before their maturity and it does not have the ability to unilaterally cause the holder to return the transferred assets). mortgage(e) Residential 247 Notes to consolidated financial statements Securitization activity The following table provides information related to the Firm's securitization activities for the years ended December 31, 2019, 2018 and 2017, related to assets held in Firm-sponsored securitization entities that were not consolidated by the Firm, and where sale accounting was achieved at the time of the securitization. Year ended December 31, (in millions) Commercial Principal securitized 2018 2017 Residential mortgage(e) Commercial and other(f) Residential mortgage(e) Commercial and other (f) 2019 Total (369) $ 181.5 Dividend declared per share(c) Shares(a) Carrying value (in millions) December 31, December 31, Contractual rate in effect at December 31, 2019 2018 2019 The following is a summary of JPMorgan Chase's non-cumulative preferred stock outstanding as of December 31, 2019 and 2018. 2018 2019 Earliest redemption date (b) Floating annualized rate of three-month Year ended December 31, LIBOR/Term SOFR plus: 2019 2018 2017 Issue date Fixed-rate: In the event of a liquidation or dissolution of the Firm, JPMorgan Chase's preferred stock then outstanding takes precedence over the Firm's common stock with respect to the payment of dividends and the distribution of assets. Note 21 - Preferred stock $ 276 $ 6,738 $ 13,714 (a) The interest rates shown are the range of contractual rates in effect at December 31, 2019 and 2018, respectively, including non-U.S. dollar fixed- and variable-rate issuances, which excludes the effects of the associated derivative instruments used in hedge accounting relationships, if applicable. The use of these derivative instruments modifies the Firm's exposure to the contractual interest rates disclosed in the table above. Including the effects of the hedge accounting derivatives, the range of modified rates in effect at December 31, 2019, for total long-term debt was (0.02)% to 9.43%, versus the contractual range of 0.15% to 9.43% presented in the table above. The interest rate ranges shown exclude structured notes accounted for at fair value. (b) Included long-term debt of $32.0 billion and $47.7 billion secured by assets totaling $186.1 billion and $207.0 billion at December 31, 2019 and 2018, respectively. The amount of long-term debt secured by assets does not include amounts related to hybrid instruments. (c) Included $75.7 billion and $54.9 billion of long-term debt accounted for at fair value at December 31, 2019 and 2018, respectively. (d) Included $13.6 billion and $11.2 billion of outstanding zero-coupon notes at December 31, 2019 and 2018, respectively. The aggregate principal amount of these notes at their respective maturities is $39.3 billion and $37.4 billion, respectively. The aggregate principal amount reflects the contractual principal payment at maturity, which may exceed the contractual principal payment at the Firm's next call date, if applicable. At December 31, 2019 and 2018, JPMorgan Chase was authorized to issue 200 million shares of preferred stock, in one or more series, with a par value of $1 per share. (e) Included on the Consolidated balance sheets in beneficial interests issued by consolidated VIEs. Also included $36 million and $28 million accounted for at fair value at December 31, 2019 and 2018, respectively. Excluded short-term commercial paper and other short-term beneficial interests of $11.1 billion and $6.5 billion at December 31, 2019 and 2018, respectively. (g) The aggregate carrying values of debt that matures in each of the five years subsequent to 2019 is $38.3 billion in 2020, $45.8 billion in 2021, $19.6 billion in 2022, $29.7 billion in 2023 and $25.9 billion in 2024. JPMorgan Chase & Co./2019 Form 10-K 257 Notes to consolidated financial statements The weighted-average contractual interest rates for total long-term debt excluding structured notes accounted for at fair value were 3.13% and 3.28% as of December 31, 2019 and 2018, respectively. In order to modify exposure to interest rate and currency exchange rate movements, JPMorgan Chase utilizes derivative instruments, primarily interest rate and cross-currency interest rate swaps, in conjunction with some of its debt issuances. The use of these instruments modifies the Firm's interest expense on the associated debt. The modified weighted-average interest rates for total long-term debt, including the effects of related derivative instruments, were 3.19% and 3.64% as of December 31, 2019 and 2018, respectively. JPMorgan Chase & Co. has guaranteed certain long-term debt of its subsidiaries, including both long-term debt and structured notes. These guarantees rank on parity with the Firm's other unsecured and unsubordinated indebtedness. The amount of such guaranteed long-term debt and structured notes was $14.4 billion and $10.9 billion at December 31, 2019 and 2018, respectively. The Firm's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings or stock price. 258 JPMorgan Chase & Co./2019 Form 10-K (f) At December 31, 2019, long-term debt in the aggregate of $141.3 billion was redeemable at the option of JPMorgan Chase, in whole or in part, prior to maturity, based on the terms specified in the respective instruments. Series P 90,000 $ Series Y 143,000 143,000 1,430 Series AA 142,500 142,500 1,425 Series BB 115,000 630.00 115,000 JPMorgan Chase & Co./2019 Form 10-K Series DD 169,625 169,625 1,696 1,696 Series EE 185,000 1,850 1,150 630.00 472.50 ΝΑ $ 900 2/5/2013 -% 3/1/2018 ΝΑ $545.00 $545.00 $545.00 Series T 92,500 925 1/30/2014 3/1/2019 ΝΑ 167.50 670.00 670.00 Series W 88,000 880 6/23/2014 9/1/2019 3,941 $ 2,521 $ Variable rate Interest rates(a) -% 8.25% -% 8.25% 8.25% Junior subordinated debt: Fixed rate 301 Subtotal $ $ $ 51,233 $ 21,250 $ 94,398 $ 96,791 $ 21,915 1.00-7.50% 35,601 305 761 $ Variable rate Interest rates(a) 11,650 6,955 24,938 $ 11,881 $ 9,273 7.50% 2.15-9.43% 1.00-7.50% 19,597 45,861 1.00-9.43% $ 16,434 Subordinated debt: Fixed rate $ 305 $ $ 693 Series GG $ $ 291,498 (f)(g) $ 2,125 282,031 Long-term beneficial interests: Fixed rate $ Variable rate Interest rates 1,621 900 $ $ 1.49-2.19% $ $ 276 0.84-4.06% 2,990 3,748 0.00-4.06% $ 7,611 6,103 0.00-4.62% Total long-term beneficial interests(e) 1,369 2,572 0.00-2.77% $ 132,183 121,032 $ 659 Variable rate 1,430 1,430 1,466 Interest rates(a) -% -% 2.41-8.75% 2.41-8.75% 3.04-8.75% Subtotal $ $ $ 2,123 $ 2,123 $ Total long-term debt (b)(c)(d) $ 38,283 693 $ 90,000 1,430 2/12/2015 1,425 6/4/2015 1,150 7/29/2015 9/21/2018 1/24/2019 11/7/2019 (g) The dividend rate for Series V preferred stock became floating and payable quarterly starting on July 1, 2019; prior to which the dividend rate was fixed at 5% or $250.00 per share payable semi annually. The Firm declared a dividend of $144.11 and $139.98 per share on outstanding Series V preferred stock on August 15, 2019 and November 15, 2019, respectively. (h) Dividends in the amount of $126.39 per share were declared on September 9, 2019 and include dividends from the original issue date of July 31, 2019 through October 31, 2019. Dividends in the amount of $125.00 per share were declared thereafter on December 10, 2019. Each series of preferred stock has a liquidation value and redemption price per share of $10,000, plus accrued but unpaid dividends. The aggregate liquidation value was $27.3 billion at December 31, 2019. On February 24, 2020, the Firm issued $1.5 billion of fixed- to- floating rate non-cumulative preferred stock, Series II. On January 31, 2020, the Firm announced that it will redeem all $1.43 billion of its 6.125% non-cumulative preferred stock, Series Y on March 1, 2020. On January 23, 2020, the Firm issued $3.0 billion of fixed- to-floating rate non-cumulative preferred stock, Series HH. On December 1, 2019, the Firm redeemed all $900 million of its 5.45% non-cumulative preferred stock, Series P. On November 7, 2019, the Firm issued $900 million of 4.75% non-cumulative preferred stock, Series GG. On October 30, 2019, the Firm redeemed $1.37 billion of its fixed-to-floating rate non-cumulative perpetual preferred stock, Series I. JPMorgan Chase & Co./2019 Form 10-K (f) The dividend rate for Series I preferred stock became floating and payable quarterly starting on April 30, 2018; prior to which the dividend rate was fixed at 7.90% or $395.00 per share payable semi annually. 259 On September 1, 2019, the Firm redeemed all $880 million of its 6.30% non-cumulative preferred stock, Series W. On July 31, 2019, the Firm issued $2.25 billion of fixed-to- floating rate non-cumulative preferred stock, Series FF. On March 1, 2019, the Firm redeemed $925 million of its 6.70% non-cumulative preferred stock, Series T. On January 24, 2019, the Firm issued $1.85 billion of 6.00% non-cumulative preferred stock, Series EE. On October 30, 2018, the Firm redeemed $1.7 billion of its fixed-to-floating rate non-cumulative perpetual preferred stock, Series I. On September 21, 2018, the Firm issued $1.7 billion of 5.75% non-cumulative preferred stock, Series DD. Dividends in the amount of $550.00 per share were declared for series O from January 1, 2017 through redemption on December 1, 2017. Redemption rights Each series of the Firm's preferred stock may be redeemed on any dividend payment date on or after the earliest redemption date for that series. All outstanding preferred stock series except Series I may also be redeemed following a "capital treatment event," as described in the terms of each series. Any redemption of the Firm's preferred stock is subject to non-objection from the Board of Governors of the Federal Reserve System (the "Federal Reserve"). Notes to consolidated financial statements 260 (e) No dividends were declared for Series GG from the original issue date of November 7, 2019 through December 31, 2019. (c) Dividends are declared quarterly. Dividends are payable quarterly on fixed-rate preferred stock. Dividends are payable semiannually on fixed-to-floating- rate preferred stock while at a fixed rate, and payable quarterly after converting to a floating rate. LIBOR + 3.33 LIBOR + 3.80 610.00 610.00 610.00 530.00 530.00 530.00 8/1/2024 LIBOR + 2.58 SOFR + 3.38 (d) Dividends in the amount of $211.67 per share were declared on April 12, 2019 and include dividends from the original issue date of January 24, 2019 through May 31, 2019. Dividends in the amount of $150.00 per share were declared thereafter on July 10, 2019 and October 9, 2019. 462.50 129.76 251.39 (h) Total preferred stock 2,699,250 2,606,750 $ 26,993 $ 26,068 (a) Represented by depositary shares. (b) Fixed-to-floating rate notes convert to a floating rate at the earliest redemption date. 462.50 JPMorgan Chase & Co./2019 Form 10-K Note 22 Common stock At December 31, 2019 and 2018, JPMorgan Chase was authorized to issue 9.0 billion shares of common stock with a par value of $1 per share. 5.4 Employee stock purchase plans 0.8 0.9 Total reissuance 21.2 32.0 0.8 30.7 Total treasury - balance at 9.4 December 31 (1,020.9) (829.1) (679.6) 3,084.0 3,275.8 3,425.3 There were no warrants to purchase shares of common stock ("Warrants") outstanding at December 31, 2019, as any Warrants that were not exercised on or before October 29, 2018, have expired. At December 31, 2017, the Firm had 15.0 million Warrants outstanding. On June 27, 2019, in conjunction with the Federal Reserve's release of its 2019 CCAR results, the Firm's Board of Directors authorized a $29.4 billion common equity repurchase program. As of December 31, 2019, $15.6 billion of authorized repurchase capacity remained under the program. This authorization includes shares repurchased to offset issuances under the Firm's share- based compensation plans. The following table sets forth the Firm's repurchases of common equity for the years ended December 31, 2019, 2018 and 2017. There were no Warrants repurchased during any of the years. Year ended December 31, (in millions) Total number of shares of common stock repurchased Aggregate purchase price of common stock repurchases 2019 2018 2017 Outstanding at December 31 Warrant exercise 24.5 21.7 Common shares issued (newly issued or reissuance from treasury) by JPMorgan Chase during the years ended December 31, 2019, 2018 and 2017 were as follows. Year ended December 31, (in millions) 2019 2018 2017 Total issued - balance at January 1 4,104.9 4,104.9 Treasury - balance at January 1 (829.1) (679.6) Repurchase (213.0) (181.5) 4,104.9 (543.7) (166.6) Reissuance: Employee benefits and compensation plans 20.4 500.00 (g) 500.00 534.09 LIBOR + 3.32 (d) NA (e) Fixed-to-floating-rate: Series I 293,375 430,375 2,934 Series Q 150,000 150,000 511.67 1,500 Series R 150,000 150,000 1,500 1,500 Series S 200,000 200,000 2,000 4,304 4/23/2008 1,500 4/23/2013 NA 3/1/2024 12/1/2024 6.000 4.750 6.125 3/1/2020 ΝΑ 612.52 612.52 612.52 6.100 9/1/2020 ΝΑ 610.00 610.00 610.00 6.150 9/1/2020 ΝΑ 615.00 615.00 615.00 5.750 12/1/2023 ΝΑ 575.00 111.81 2,000 900 Series U 100,000 LIBOR + 3.47% 4/30/2018 LIBOR + 3.47% 5.150 5/1/2023 LIBOR + 3.25 6.000 8/1/2023 6.750 2/1/2024 6.125 4/30/2024 LIBOR + 3.32% 7/1/2019 6.100 10/1/2024 5.300 5/1/2020 4.625 11/1/2022 5.000 $593.23 $646.38 $790.00 (f) 515.00 515.00 515.00 LIBOR + 3.30 7/29/2013 1/22/2014 3/10/2014 6/9/2014 9/23/2014 4/21/2015 10/20/2017 7/31/2019 600.00 600.00 LIBOR + 3.78 675.00 675.00 675.00 LIBOR + 3.33 612.50 612.50 612.50 600.00 2,250 225,000 Series FF 1,000 1,000 Series V 250,000 250,000 2,500 2,500 Series X 160,000 160,000 1,600 1,600 Series Z 200,000 200,000 2,000 2,000 Series CC 125,750 125,750 1,258 1,258 100,000 213.0 Fixed rate 2.36-2.96% 9,147 Deferred income tax expense/(benefit) U.S. federal 709 1,359 2,174 Non-U.S. 20 (93) 6,569 (144) 220 455 282 Total deferred income tax expense/(benefit) 949 1,721 2,312 $ 8,114 U.S. state and local $ 8,290 7,165 1,029 (a) Predominantly includes earnings of U.K. subsidiaries that were deemed to be reinvested indefinitely through December 31, 2017. JPMorgan Chase & Co./2019 Form 10-K 265 The following table reflects the components of income tax expense/(benefit) included in the Consolidated statements of income. Income tax expense/(benefit) Year ended December 31, (in millions) Current income tax expense/(benefit) U.S. federal Total current income tax expense/ (benefit) Non-U.S. 2018 2017 $ 3,284 $ 2,854 $ 5,718 2,103 2,077 2,400 U.S. state and local 1,778 1,638 2019 $ 11,459 Total income tax expense Total income tax expense includes $1.1 billion, $54 million and $252 million of tax benefits recorded in 2019, 2018, and 2017, respectively, resulting from the resolution of tax audits. (90) 250 79 (24) 103 སྐྱས (1) 3 Amortization of prior service cost/(credit) 2 131 167 Amortization of net loss Reclassification adjustments included in net income(e): 642 (160) 802 (456) 102 (558) (36) (23) 6 (17) Tax effect of items recorded in stockholders' equity The preceding table does not reflect the tax effect of certain items that are recorded each period directly in stockholders' equity. The tax effect of all items recorded directly to stockholders' equity resulted in a decrease of $862 million in 2019, an increase of $172 million in 2018, and a decrease of $915 million in 2017. Results from Non-U.S. earnings The following table presents the U.S. and non-U.S. components of income before income tax expense. Year ended December 31, (in millions) Prior to December 31, 2017, U.S. federal income taxes had not been provided on the undistributed earnings of certain non-U.S. subsidiaries, to the extent that such earnings had been reinvested abroad for an indefinite period of time. The Firm is no longer maintaining the indefinite reinvestment assertion on the undistributed earnings of those non-U.S. subsidiaries in light of the enactment of the TCJA. The U.S. federal and state and local income taxes associated with the undistributed and previously untaxed earnings of those non-U.S. subsidiaries was included in the deemed repatriation charge recorded as of December 31, 2017. The Firm will recognize any taxes it may incur on global intangible low tax income as income tax expense in the period in which the tax is incurred. Affordable housing tax credits The Firm recognized $1.5 billion, $1.5 billion and $1.7 billion of tax credits and other tax benefits associated with investments in affordable housing projects within income tax expense for the years 2019, 2018 and 2017, respectively. The amount of amortization of such investments reported in income tax expense was $1.1 billion, $1.2 billion and $1.7 billion, respectively. The carrying value of these investments, which are reported in other assets on the Firm's Consolidated balance sheets, was $8.6 billion and $7.9 billion at December 31, 2019 and 2018, respectively. The amount of commitments related to these investments, which are reported in accounts payable and other liabilities on the Firm's Consolidated balance sheets, was $2.8 billion and $2.3 billion at December 31, 2019 and 2018, respectively. U.S. Non-U.S.(a) 2019 $36,670 7,875 2018 $33,052 2017 $27,103 7,712 8,797 Income before income tax expense $ 44,545 $ 40,764 $ 35,900 (a) For purposes of this table, non-U.S. income is defined as income generated from operations located outside the U.S. 266 JPMorgan Chase & Co./2019 Form 10-K Adjustments were also recorded in 2017 to income tax expense for certain tax-oriented investments. These adjustments were driven by changes to affordable housing proportional amortization resulting from the reduction of the federal income tax rate under the TCJA. SAB 118 did not apply to these adjustments. The deemed repatriation of the Firm's unremitted non-U.S. earnings is based on the post-1986 earnings and profits of each controlled foreign corporation. The calculation resulted in an estimated income tax expense of $3.7 billion. Furthermore, accounting for income taxes requires the remeasurement of certain deferred tax assets and liabilities based on the rates at which they are expected to reverse in the future. The Firm remeasured its deferred tax asset and liability balances in the fourth quarter of 2017 to the new statutory U.S. federal income tax rate of 21% as well as any federal benefit associated with state and local deferred income taxes. The remeasurement resulted in an estimated income tax benefit of $2.1 billion. The Firm's effective tax rate increased in 2017 driven by a $1.9 billion income tax expense representing the estimated impact of the enactment of the TCJA. The $1.9 billion tax expense was predominantly driven by a deemed repatriation of the Firm's unremitted non-U.S. earnings and adjustments to the value of certain tax-oriented investments partially offset by a benefit from the revaluation of the Firm's net deferred tax liability. 2017 964 (450) 77 (373) 964 (226) (1) 1 (42) (193) 738 299 $ 3,921 $ $ (965) $ 1,364 $ (321) $ 1,043 $ (303) $ 111 $ (192) (845) $ 3,076 $ (1,761) $ 285 $ (1,476) $ 1,971 $ (915) $ 1,056 (a) The pre-tax amount is reported in investment securities gains/(losses) in the Consolidated statements of income. (b) Reclassifications of pre-tax realized gains/(losses) on translation adjustments and related hedges are reported in other income/expense in the Consolidated statements of income. During the year ended December 31, 2019, the Firm reclassified net pre-tax gains of $7 million to other income and $1 million to other expense, respectively. These amounts, which related to the liquidation of certain legal entities, are comprised of $18 million related to net investment hedge gains and $10 million related to cumulative translation adjustments. During the year ended December 31, 2018, the Firm reclassified a net pre-tax loss of $168 million to other expense related to the liquidation of certain legal entities, $17 million related to net investment hedge losses and $151 million related to cumulative translation adjustments. During the year ended December 31, 2017, the Firm reclassified a net pre- tax loss of $25 million to other expense related to the liquidation of a legal entity, $50 million related to net investment hedge gains and $75 million related to cumulative translation adjustments. (c) Represents changes in fair value of cross-currency swaps attributable to changes in cross-currency basis spreads, which are excluded from the assessment of hedge effectiveness and recorded in other comprehensive income. The initial cost of cross-currency basis spreads is recognized in earnings as part of the accrual of interest on the cross-currency swap. (d) The pre-tax amounts are primarily recorded in noninterest revenue, net interest income and compensation expense in the Consolidated statements of income. (e) The pre-tax amount is reported in other expense in the Consolidated statements of income. 264 DVA on fair value option elected liabilities, net change: $ (1,264) $ Total other comprehensive income/(loss) 1,157 Net change 12 Curtailment (gain)/loss 21 (5) 16 Settlement (gain)/loss - - 2 2 2 སྣེཀྑ | བྱེ ། 160 (23) Foreign exchange and other (13) 12 (1) 34 (9) 25 (54) JPMorgan Chase & Co./2019 Form 10-K 836 Note 25 - Income taxes Due to the inherent complexities arising from the nature of the Firm's businesses, and from conducting business and being taxed in a substantial number of jurisdictions, significant judgments and estimates are required to be made. Agreement of tax liabilities between JPMorgan Chase and the many tax jurisdictions in which the Firm files tax returns may not be finalized for several years. Thus, the Firm's final tax-related assets and liabilities may ultimately be different from those currently reported. (4.4) (3.5) (4.2) Tax audit resolutions (2.3) (0.1) (0.3) Impact of the TCJA (0.7) Business tax credits 5.4 0.5 0.2 Effective tax rate 18.2% 20.3% 31.9% Impact of the TCJA 2018 The Firm's effective tax rate decreased in 2018 due to the TCJA, including the reduction in the U.S. federal statutory income tax rate as well as a $302 million net tax benefit recorded in 2018 resulting from changes in the estimates related to the remeasurement of certain deferred taxes and the deemed repatriation tax on non-U.S. earnings. The change in estimate was recorded under SEC Staff Accounting Bulletin No. 118 (“SAB 118") and the accounting under SAB 118 is complete. Other, net (a) (3.1) 0.6 Effective tax rate and expense The following table presents a reconciliation of the applicable statutory U.S. federal income tax rate to the effective tax rate. Effective tax rate Year ended December 31, Statutory U.S. federal tax rate Increase/(decrease) in tax rate resulting from: U.S. state and local income taxes, net of U.S. federal income tax benefit 2019 2018 2017 21.0% 21.0% 35.0% 3.5 Tax-exempt income (1.4) 4.0 (1.5) 2.2 (3.3) Non-U.S. earnings 1.8 JPMorgan Chase and its eligible subsidiaries file a consolidated U.S. federal income tax return. JPMorgan Chase uses the asset and liability method to provide income taxes on all transactions recorded in the Consolidated Financial Statements. This method requires that income taxes reflect the expected future tax consequences of temporary differences between the carrying amounts of assets or liabilities for book and tax purposes. Accordingly, a deferred tax asset or liability for each temporary difference is determined based on the tax rates that the Firm expects to be in effect when the underlying items of income and expense are realized. JPMorgan Chase's expense for income taxes includes the current and deferred portions of that expense. A valuation allowance is established to reduce deferred tax assets to the amount the Firm expects to realize. Senior debt: (169) Net gain/(loss) arising during the period 2018 Total 2019 Under 1 year 1-5 years After 5 years Fixed rate $ Variable rate Interest rates (a) Total 13,580 2,788 $ 95,636 3,119 $ 161,198 $ 18,615 0.15-4.95% 0.50-4.63% 0.45-6.40% $ 51,982 12,708 0.15-6.40% Senior debt: (in millions, except rates) effect After-tax After-tax Pre-tax Tax 2017 2018 Tax effect effect After-tax Pre-tax Pre-tax 2019 Tax Hedges Parent company Translation Net change Unrealized gains/(losses) on investment securities: Net unrealized gains/(losses) arising during the period Reclassification adjustment for realized (gains)/losses included in net income(a) Year ended December 31, (in millions) The following table presents the pre-tax and after-tax changes in the components of OCI. Notes to consolidated financial statements 263 Note 20 - Long-term debt JPMorgan Chase issues long-term debt denominated in various currencies, predominantly U.S. dollars, with both fixed and variable interest rates. Included in senior and subordinated debt below are various equity-linked or other indexed instruments, which the Firm has elected to measure at fair value. Changes in fair value are recorded in principal transactions revenue in the Consolidated statements of income, except for unrealized gains/(losses) due to DVA which are recorded in OCI. The following table is a summary of long-term debt carrying values (including unamortized premiums and discounts, issuance costs, valuation adjustments and fair value adjustments, where applicable) by remaining contractual maturity as of December 31, 2019. By remaining maturity at December 31, Translation adjustments(b): 145,820 22,978 0.17-6.40% Subordinated debt: Fixed rate Federal Home Loan Banks advances: Fixed rate $ 4 $ 35 96 $ 135 Subsidiaries $ Variable rate 9,500 19,000 Interest rates(a) 1.88-2.18% 1.67-2.24% -% 28,500 1.67-2.24% 44,300 155 3.38-8.53% 183,115 $ 194,977 $ $ 5,109 $ 10,046 $ 15,155 $ Variable rate 9 9 14,308 9 Interest rates(a) -% 3.38-3.88% 3.63-8.00% 3.38-8.00% Subtotal $ 16,368 $ 69,799 $ 108,810 $ $ 4,025 $ (974) $ 3,051 $ (2,825) $ 665 $ (2,160) $ 944 $ (346) $ 598 (25) 103 Reclassification adjustment for realized (gains)/losses included in net income(d) 22 92 (55) 147 (187) 58 78 (245) (28) 122 Net unrealized gains/(losses) arising during the period Cash flow hedges: Fair value hedges, net change (c): Net change ΝΑ ΝΑ ΝΑ 94 (18) 4 (14) (22) 7 (29) (4) 1 (5) Prior service credit/(cost) arising during the period Defined benefit pension and OPEB plans: 176 (105) 281 (201) 62 (263) 172 (53) 225 Net change 84 (50) 134 (107) 1,005 33 30 (1,078) (16) 33 (49) 640 (370) 1,010 (1,858) 572 156 42 66 302 (93) 395 (2,430) (912) 2,855 3,767 (196) 62 (258) (24) (922) 1,313 (801) (9) 39 (306) (325) 19 20 (138) 158 20 23 (3) (818) 476 (1,294) 942 (294) 1,236 36 (10) 46 512 (140) 13 (36) $24,121 $19,983 $15,410 (368) $ (119) Cumulative effect of changes in accounting $ principles: (a) 896 (1,858) (277) (54) 16 20 (107) Net change (1,521) $ 76 640 (306) NA 176 738 (192) (1,175) 1,056 Balance at December 31, 2017 $ 2,164 $ (470) $ $ (201) Net change (414) 88 (1,507) 3,076 Balance at December 31, 2019 $ 4,057 $ (707) $ (965) (131) $ 1,569 (a) Represents the adjustment to AOCI as a result of the accounting standards adopted in the first quarter of 2018. Refer to Note 1 for additional information. $ (1,344) $ 166.6 63 964 $ 596 1,043 (1,476) Balance at December 31, 2018 $ 1,202 Net change 2,855 $ (727) 20 $ (161) $ 30 (109) 172 $ (2,308) $ (79) $ (373) $ Net income applicable to common stockholders Total weighted-average basic shares outstanding Net income per share Diluted earnings per share Net income applicable to common stockholders Total weighted-average basic shares outstanding Net income applicable to common equity Add: Dilutive impact of SARS and employee stock options, unvested PSUs and non-dividend-earning RSUS, and warrants $ 36,431 $ 32,474 $ 24,441 1,587 1,551 1,663 34,844 30,923 22,778 202 214 Total weighted-average diluted shares outstanding Net income per share Less: Preferred stock dividends Net income 2017 The Firm from time to time enters into written trading plans under Rule 10b5-1 of the Securities Exchange Act of 1934 to facilitate repurchases in accordance with the common equity repurchase program. A Rule 10b5-1 repurchase plan allows the Firm to repurchase its equity during periods when it would not otherwise be repurchasing common equity for example, during internal trading “blackout periods." All purchases under a Rule 10b5-1 plan must be made according to a predefined plan established when the Firm is not aware of material nonpublic information. Refer to Part II, Item 5: Market for registrant's common equity, related stockholder matters and issuer purchases of equity securities, on page 30 for additional information regarding repurchases of the Firm's equity securities. (176) As of December 31, 2019, approximately 70.5 million shares of common stock were reserved for issuance under various employee incentive, compensation, option and stock purchase plans, and directors' compensation plans. JPMorgan Chase & Co./2019 Form 10-K 261 Management's discussion and analysis Note 23 - Earnings per share Basic earnings per share ("EPS") is calculated using the two-class method. Under the two-class method, all earnings (distributed and undistributed) are allocated to common stock and participating securities. JPMorgan Chase grants RSUS under its share-based compensation programs, predominantly all of which entitle recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to dividends paid to holders of the Firm's common stock. These unvested RSUS meet the definition of participating securities based on their respective rights to receive nonforfeitable dividends, and they are treated as a separate class of securities in computing basic EPS. Participating securities are not included as incremental shares in computing diluted EPS; refer to Note 9 for additional information. Diluted EPS incorporates the potential impact of contingently issuable shares, including awards which require future service as a condition of delivery of the underlying common stock. Diluted EPS is calculated under both the two-class and treasury stock methods, and the more dilutive amount is reported. For each of the periods presented in the table below, diluted EPS calculated under the two-class method was more dilutive. The following table presents the calculation of net income applicable to common stockholders and basic and diluted EPS for the years ended December 31, 2019, 2018 and 2017. Year ended December 31, (in millions, except per share amounts) Basic earnings per share 2019 2018 211 $ 34,642 $ 30,709 $ 22,567 Less: Dividends and undistributed earnings allocated to participating securities Balance at Cash flow hedges Defined benefit pension and OPEB plans DVA on fair value option elected liabilities other comprehensive income/(loss) December 31, 2016 $ 1,524 $ (164) ΝΑ $ (100) $ $ (2,259) Translation adjustments, net of hedges on investment securities Fair value hedges 3,230.4 8.9 17.6 25.2 Accumulated 3,414.0 3,576.8 3,221.5 3,396.4 3,551.6 $ 10.72 $ 9.00 $ 6.31 3,221.5 3,396.4 3,551.6 10.75 $ 9.04 $ 6.35 JPMorgan Chase & Co./2019 Form 10-K Note 24 - Accumulated other comprehensive income/(loss) AOCI includes the after-tax change in unrealized gains and losses on investment securities, foreign currency translation adjustments (including the impact of related derivatives), fair value changes of excluded components on fair value hedges, cash flow hedging activities, net loss and prior service costs/(credit) related to the Firm's defined benefit pension and OPEB plans, and fair value option-elected liabilities arising from changes in the Firm's own credit risk (DVA). Year ended December 31, (in millions) Unrealized gains/(losses) 262 $ 34,642 $ 30,709 $ 22,567 Other letters of credit (c) 58,645 129,414 168,400 938 367,250 351,490 Standby letters of credit and other financial guarantees (c) 10,791 Other unfunded commitments to extend credit (c) 1,560 33 33 651,445 702,132 18,073 852 2,850 Wholesale: 15,919 2,734 4 5,117 40 2,433 3 2,825 387,813 $1,039,258 521 618 33,498 33,908 2,957 404,115 $ 756,074 $143,157 $ 176,407 $ 30,609 $1,106,247 77,298 140,724 173,557 12,536 Securities lending indemnification agreements and guarantees (d) Other guarantees and commitments Total lending-related Total wholesale (b) - 1,745 11,127 183 678,776 9,098 605,379 Consumer & Business Banking 2 2 8,011 9,288 195 197 9,994 600 Auto 12 $ 12 $ 21,119 $ 20,901 5,481 12 9,086 1,376 8,296 Total consumer(b) 646 1,162 650,720 650,720 Credit card 33 33 46,066 51,412 105 18,073 2,433 28,056 Total consumer, excluding credit card 19 19 11,673 11,907 2,850 $ 1,593 $ 1,409 The following table summarizes the contractual amount and carrying value of standby letters of credit and other financial guarantees and other letters of credit arrangements as of December 31, 2019 and 2018. $ 204,827 $ 1,403 (a) Includes certain commitments to purchase loans from correspondents. 206,432 2,684 Ng (73) (73) 8,183 58,960 206,432 7,217 3,399 293 841 30 27 89 59 (b) Predominantly all consumer and wholesale lending-related commitments are in the U.S. (c) At December 31, 2019 and 2018, reflected the contractual amount net of risk participations totaling $76 million and $282 million, respectively, for other unfunded commitments to extend credit; $9.8 billion and $10.4 billion, respectively, for standby letters of credit and other financial guarantees; and $546 million and $385 million, respectively, for other letters of credit. In regulatory filings with the Federal Reserve these commitments are shown gross of risk participations. (d) At December 31, 2019 and 2018, collateral held by the Firm in support of securities lending indemnification agreements was $216.2 billion and $195.6 billion, respectively. Securities lending collateral primarily consists of cash, G7 government securities, and securities issued by U.S. GSES and government agencies. (e) At December 31, 2019 and 2018, includes guarantees to the Fixed Income Clearing Corporation under the sponsored member repo program and commitments and guarantees associated with the Firm's membership in certain clearing houses. (f) At December 31, 2019 and 2018, primarily includes letters of credit hedged by derivative transactions and managed on a market risk basis, and unfunded commitments related to institutional lending. Additionally, includes unfunded commitments predominantly related to certain tax-oriented equity investments. The following tables present the risk-based and leverage-based capital metrics for JPMorgan Chase and JPMorgan Chase Bank, N.A. under both the Basel III Standardized and Basel III Advanced Approaches. As of December 31, 2019 and 2018, JPMorgan Chase and JPMorgan Chase Bank, N.A. were well-capitalized and met all capital requirements to which each was subject. December 31, 2019 (in millions, except ratios) Regulatory capital CET1 capital Tier 1 capital Residential mortgage (a) Standby letters of credit and other financial guarantees Standby letters of credit and other financial guarantees are conditional lending commitments issued by the Firm to guarantee the performance of a client or customer to a third party under certain arrangements, such as commercial paper facilities, bond financings, acquisition financings, trade and similar transactions. ΝΑ 1,019 types of guarantees, the Firm records this fair value amount in other liabilities with an offsetting entry recorded in cash (for premiums received), or other assets (for premiums receivable). Any premium receivable recorded in other assets is reduced as cash is received under the contract, and the fair value of the liability recorded at inception is amortized into income as lending and deposit-related fees over the life of the guarantee contract. For indemnifications provided in sales agreements, a portion of the sale proceeds is allocated to the guarantee, which adjusts the gain or loss that would otherwise result from the transaction. For these indemnifications, the initial liability is amortized to income as the Firm's risk is reduced (i.e., over time or when the indemnification expires). Any contingent liability that exists as a result of issuing the guarantee or indemnification is recognized when it becomes probable and reasonably estimable. The contingent portion of the liability is not recognized if the estimated amount is less than the carrying amount of the liability recognized at inception (adjusted for any amortization). The contractual amount and carrying value of guarantees and indemnifications are included in the table on page 273. For additional information on the guarantees, see below. U.S. GAAP requires that a guarantor recognize, at the inception of a guarantee, a liability in an amount equal to the fair value of the obligation undertaken in issuing the guarantee. U.S. GAAP defines a guarantee as a contract that contingently requires the guarantor to pay a guaranteed party based upon: (a) changes in an underlying asset, liability or equity security of the guaranteed party; or (b) a third party's failure to perform under a specified agreement. The Firm considers the following off-balance sheet arrangements to be guarantees under U.S. GAAP: standby letters of credit and other financial guarantees, securities lending indemnifications, certain indemnification agreements included within third-party contractual arrangements, certain derivative contracts and the guarantees under the sponsored member repo program. Guarantees Other unfunded commitments to extend credit Other unfunded commitments to extend credit generally consist of commitments for working capital and general corporate purposes, extensions of credit to support commercial paper facilities and bond financings in the event that those obligations cannot be remarketed to new investors, as well as committed liquidity facilities to clearing organizations. The Firm also issues commitments under multipurpose facilities which could be drawn upon in several forms, including the issuance of a standby letter of credit. Notes to consolidated financial statements 273 JPMorgan Chase & Co./2019 Form 10-K (g) For lending-related products, the carrying value represents the allowance for lending-related commitments and the guarantee liability; for derivative- related products, the carrying value represents the fair value. As required by U.S. GAAP, the Firm initially records guarantees at the inception date fair value of the obligation assumed (e.g., the amount of consideration received or the net present value of the premium receivable). For certain NA 944 ΝΑ ΝΑ 102,008 117,951 748 - - 11 117,203 agreements Unsettled resale and securities borrowed 367 Unsettled repurchase and securities loaned agreements 159 $ $ $ 204,827 $ 186,077 53,089 40,243 11,299 144 - $ - $ - $ 2 55,271 Derivatives qualifying as guarantees 72,790 73,351 Other guarantees and commitments (f) Exchange & clearing house guarantees and commitments(e) 금금 NA ΝΑ 금금 ΝΑ 561 - - NA ΝΑ ΝΑ Loans sold with recourse Mortgage repurchase liability indemnifications: Loan sale and securitization-related 57,732 금금 1,187 $ 2,548 $ 16,704 $ 8.8 $ 15.5 15.9 16.0 17.1 8.1 9.4 8.1 9.4 (a) Adjusted average assets, for purposes of calculating the Tier 1 leverage ratio, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. (b) For each of the risk-based capital ratios, the capital adequacy of the Firm and JPMorgan Chase Bank, N.A. is evaluated against the lower of the two ratios as calculated under Basel III approaches (Standardized or Advanced). (c) The Tier 1 leverage ratio is not a risk-based measure of capital. (d) On May 18, 2019, Chase Bank USA, N.A. merged with and into JPMorgan Chase Bank, N.A., with JPMorgan Chase Bank, N.A as the surviving entity. The December 31, 2018 amounts reported for JPMorgan Chase Bank, N.A. retrospectively reflect the impact of the merger. December 31, 2019 (in millions, except ratios) Total leverage exposure 16.5 14.7 14.6 13.7 $ 229,952 183,474 209,093 227,435 $ 211,671 211,671 220,025 SLR 1,528,916 2,589,887 1,421,205 2,589,887 1,283,146 2,250,480 12.0% 14.6% 12.9% 16.5% 1,446,529 2,250,480 Basel III Advanced Fully Phased-In December 31, 2018 Basel III Advanced Fully Phased-In JPMorgan Chase & Co. 3,423,431 272 JPMorgan Chase & Co./2019 Form 10-K Off-balance sheet lending-related financial instruments, guarantees and other commitments Contractual amount 2019 Carrying value (g) 2018 To provide for probable credit losses inherent in wholesale and certain consumer lending-commitments, an allowance for credit losses on lending-related commitments is maintained. Refer to Note 13 for further information regarding the allowance for credit losses on lending-related commitments. The following table summarizes the contractual amounts and carrying values of off-balance sheet lending-related financial instruments, guarantees and other commitments at December 31, 2019 and 2018. The amounts in the table below for credit card and home equity lending-related commitments represent the total available credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit for these products will be utilized at the same time. The Firm can reduce or cancel credit card lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. In addition, the Firm typically closes credit card lines when the borrower is 60 days or more past due. The Firm may reduce or close HELOCS when there are significant decreases in the value of the underlying property, or when there has been a demonstrable decline in the creditworthiness of the borrower. 2019 Expires in By remaining maturity at December 31, (in millions) 1 year or less Expires after 1 year through 3 years Expires after 3 years through 2018 211,671 211,671 JPMorgan Chase provides lending-related financial instruments (e.g., commitments and guarantees) to address the financing needs of its customers and clients. The contractual amount of these financial instruments represents the maximum possible credit risk to the Firm should the customer or client draw upon the commitment or the Firm be required to fulfill its obligation under the guarantee, and should the customer or client subsequently fail to perform according to the terms of the contract. Most of these commitments and guarantees are refinanced, extended, cancelled, or expire without being drawn or a default occurring. As a result, the total contractual amount of these instruments is not, in the Firm's view, representative of its expected future credit exposure or funding requirements. Notes to consolidated financial statements JPMorgan Chase Bank, N.A. JPMorgan Chase & Co. $ 3,044,509 $ 3,269,988 $ Note 28 - Off-balance sheet lending-related financial instruments, guarantees, and other commitments JPMorgan Chase Bank, N.A. (a) 6.3% 6.8% 6.4% 7.3% (a) On May 18, 2019, Chase Bank USA, N.A. merged with and into JPMorgan Chase Bank, N.A., with JPMorgan Chase Bank, N.A as the surviving entity. The December 31, 2018 amounts reported for JPMorgan Chase Bank, N.A. retrospectively reflect the impact of the merger. JPMorgan Chase & Co./2019 Form 10-K 271 2,915,541 183,474 $ 209,093 237,511 $ JPMorgan Chase Bank, N.A. (d) Assets Risk-weighted Adjusted average (a) Capital ratios (b) CET1 Tier 1 Total Total capital Tier 1 leverage (c) JPMorgan Chase & Co. JPMorgan Chase Bank, N.A. JPMorgan Chase & Co. Basel III Advanced Fully Phased-In JPMorgan Chase Bank, N.A. $ 187,753 $ 206,848 Basel III Standardized Fully Phased-In $ Tier 1 capital Regulatory capital Home equity Consumer, excluding credit card: Lending-related Total Total Total capital Assets CET1 capital Risk-weighted Capital ratios (b) CET1 Tier 1 Total Tier 1 leverage (c) December 31, 2018 (in millions, except ratios) Adjusted average (a) 680 $ 214,432 187,753 214,432 14.2 15.3 16.3 16.0 15.4 16.6 16.9 14.1 7.9 7.9 JPMorgan Chase & Co./2019 Form 10-K Basel III Standardized Transitional Basel III Advanced Transitional JPMorgan Chase & Co. JPMorgan Chase Bank, N.A.(d) JPMorgan Chase & Co. 8.8 206,851 16.3% 14.2% $ 206,848 206,851 242,589 224,390 232,112 214,091 13.4% 1,515,869 1,397,878 1,269,991 2,730,239 2,353,432 2,730,239 2,353,432 12.4% 1,457,689 270 Also, as of December 31, 2019 and 2018, the Firm had the following other restricted assets: Tier 2 capital $ 26,647 $ Investment-grade (a) of credit Other letters Standby letters of credit and other financial guarantees Other letters of credit Standby letters of credit and other financial guarantees (in millions) December 31, 2018 2019 Standby letters of credit, other financial guarantees and other letters of credit Deferred taxes 2,136 $ 26,420 $ Allowance for lending-related commitments 2,825 $ 33,498 $ 2,957 $ Deferred income tax expense/(benefit) results from differences between assets and liabilities measured for financial reporting purposes versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. If a deferred tax asset is determined to be unrealizable, a valuation allowance is established. The significant components of deferred tax assets and liabilities are reflected in the following table. 33,908 Total contractual amount 746 7,078 821 7,261 Noninvestment-grade (a) 2,079 $ 2019 2018 (89) 8,055 Valuation allowance (557) Deferred tax assets, net of valuation allowance $ 8,203 $ 7,966 8,760 Deferred tax liabilities 2,852 $ 2,533 Mortgage servicing rights, net of hedges 2,354 2,586 Leasing transactions 5,598 Depreciation and amortization $ Gross deferred tax assets 605 Unrecognized tax benefits At December 31, 2019, 2018 and 2017, JPMorgan Chase's unrecognized tax benefits, excluding related interest expense and penalties, were $4.0 billion, $4.9 billion and $4.7 billion, respectively, of which $2.8 billion, $3.8 billion and $3.5 billion, respectively, if recognized, would reduce the annual effective tax rate. Included in the amount of unrecognized tax benefits are certain items that would not affect the effective tax rate if they were recognized in the Consolidated statements of income. These unrecognized items include the tax effect of certain temporary differences, the portion of gross state and local unrecognized tax benefits that would be offset by the benefit from associated U.S. federal income tax deductions, and the portion of gross non-U.S. unrecognized tax benefits that would have offsets in other jurisdictions. JPMorgan Chase is presently under audit by a number of taxing authorities, most notably by the Internal Revenue Service as summarized in the Tax examination status table below. As JPMorgan Chase is presently under audit by a number of taxing authorities, it is reasonably possible that over the next 12 months the resolution of these examinations may increase or decrease the gross balance of unrecognized tax benefits by as much as $0.5 billion. Upon settlement of an audit, the change in the unrecognized tax benefit would result from payment or income statement recognition. December 31, (in millions) Deferred tax assets Allowance for loan losses $ 3,400 163 $ 1,039 Accrued expenses and other 2,767 Non-U.S. operations 949 3,433 1,129 2,701 629 Tax attribute carryforwards Employee benefits 216 $ 4 Loan sales-and securitization-related indemnifications Mortgage repurchase liability In the normal course of business, the Firm enters into resale and securities borrowed agreements. At settlement, these commitments result in the Firm advancing cash to and receiving securities collateral from the counterparty. The Firm also enters into repurchase and securities loaned agreements. At settlement, these commitments result in the Firm receiving cash from and providing securities collateral to the counterparty. Such agreements settle at a future date. These agreements generally do not meet the definition of a derivative, and therefore, are not recorded on the Consolidated balance sheets until settlement date. These agreements predominantly have regular-way settlement terms. Refer to Note 11 for a further discussion of securities financing agreements. Unsettled securities financing agreements In addition to derivative contracts that meet the characteristics of a guarantee, the Firm is both a purchaser and seller of credit protection in the credit derivatives market. Refer to Note 5 for a further discussion of credit derivatives. 367 159 Derivative payables In connection with the Firm's mortgage loan sale and securitization activities with U.S. GSES the Firm has made representations and warranties that the loans sold meet certain requirements, and that may require the Firm to repurchase mortgage loans and/or indemnify the loan purchaser if such representations and warranties are breached by the Firm. Further, although the Firm's securitizations are predominantly nonrecourse, the Firm does provide recourse servicing in certain limited cases where it agrees to share credit risk with the owner of the mortgage loans. To the extent that repurchase demands that are received relate to loans that the Firm purchased from third parties that remain viable, the Firm typically will have the right to seek a recovery of related repurchase losses from the third party. Generally, the maximum amount of future payments the Firm would be required to make for breaches of these representations and warranties would be equal to the unpaid principal balance of such loans that are deemed to have defects that were sold to purchasers (including securitization-related SPEs) plus, in certain circumstances, accrued interest on such loans and certain expenses. Fair value 2,967 Maximum exposure of stable value contracts with contractually limited exposure 28,637 28,877 Stable value contracts with contractually limited exposure 55,271 53,089 $ 2,963 $ JPMorgan Chase & Co./2019 Form 10-K Notes to consolidated financial statements JPMorgan Chase & Co./2019 Form 10-K 276 The Firm reflects its exposure to nonperformance risk of the client through the recognition of margin receivables from clients and margin payables to CCPS; the clients' underlying securities or derivative contracts are not reflected in the Firm's Consolidated Financial Statements. As a clearing member, the Firm is exposed to the risk of nonperformance by its clients, but is not liable to clients for the performance of the CCPs. Where possible, the Firm seeks to mitigate its risk to the client through the collection of appropriate amounts of margin at inception and throughout the life of the transactions. The Firm can also cease providing clearing services if clients do not adhere to their obligations under the clearing agreement. In the event of nonperformance by a client, the Firm would close out the client's positions and access available margin. The CCP would utilize any margin it holds to make itself whole, with any remaining shortfalls required to be paid by the Firm as a clearing member. The Firm provides clearing services for clients by entering into securities purchases and sales and derivative contracts with CCPS, including ETDs such as futures and options, as well as OTC-cleared derivative contracts. As a clearing member, the Firm stands behind the performance of its clients, collects cash and securities collateral (margin) as well as any settlement amounts due from or to clients, and remits them to the relevant CCP or client in whole or part. There are two types of margin: variation margin is posted on a daily basis based on the value of clients' derivative contracts and initial margin is posted at inception of a derivative contract, generally on the basis of the potential changes in the variation margin requirement for the contract. Clearing Services - Client Credit Risk For the years ended December 31, 2019, 2018 and 2017, Merchant Services processed an aggregate volume of $1,511.5 billion, $1,366.1 billion, and $1,191.7 billion, respectively, and the related losses from merchant charge- backs were not material. 275 Under the rules of payment networks, the Firm, in its role as a merchant acquirer, retains a contingent liability for disputed processed credit and debit card transactions that result in a charge-back to the merchant. If a dispute is resolved in the cardholder's favor, Merchant Services will (through the cardholder's issuing bank) credit or refund the amount to the cardholder and will charge back the transaction to the merchant. If Merchant Services is unable to collect the amount from the merchant, Merchant Services will bear the loss for the amount credited or refunded to the cardholder. Merchant Services mitigates this risk by withholding future settlements, retaining cash reserve accounts or obtaining other collateral. In addition, Merchant Services recognizes a valuation allowance that covers the payment or performance risk to the Firm related to charge- backs. In connection with issuing securities to investors outside the U.S., the Firm may agree to pay additional amounts to the holders of the securities in the event that, due to a change in tax law, certain types of withholding taxes are imposed on payments on the securities. The terms of the securities may also give the Firm the right to redeem the securities if such additional amounts are payable. The Firm may also enter into indemnification clauses in connection with the licensing of software to clients ("software licensees") or when it sells a business or assets to a third party ("third- party purchasers"), pursuant to which it indemnifies software licensees for claims of liability or damages that may occur subsequent to the licensing of the software, or third-party purchasers for losses they may incur due to actions taken by the Firm prior to the sale of the business or assets. It is difficult to estimate the Firm's maximum exposure under these indemnification arrangements, since this would require an assessment of future changes in tax law and future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. Other off-balance sheet arrangements Indemnification agreements - general The Firm provides servicing for mortgages and certain commercial lending products on both a recourse and nonrecourse basis. In nonrecourse servicing, the principal credit risk to the Firm is the cost of temporary servicing advances of funds (i.e., normal servicing advances). In recourse servicing, the servicer agrees to share credit risk with the owner of the mortgage loans, such as Fannie Mae or Freddie Mac or a private investor, insurer or guarantor. Losses on recourse servicing predominantly occur when foreclosure sales proceeds of the property underlying a defaulted loan are less than the sum of the outstanding principal balance, plus accrued interest on the loan and the cost of holding and disposing of the underlying property. The Firm's securitizations are predominantly nonrecourse, thereby effectively transferring the risk of future credit losses to the purchaser of the mortgage-backed securities issued by the trust. At December 31, 2019 and 2018, the unpaid principal balance of loans sold with recourse totaled $944 million and $1.0 billion, respectively. The carrying value of the related liability that the Firm has recorded in accounts payable and other liabilities on the Consolidated balance sheets, which is representative of the Firm's view of the likelihood it will have to perform under its recourse obligations, was $27 million and $30 million at December 31, 2019 and 2018, respectively. Loans sold with recourse Refer to Note 30 for additional information regarding litigation. The liability related to repurchase demands associated with private label securitizations is separately evaluated by the Firm in establishing its litigation reserves. Private label securitizations Merchant charge-backs 4,719 December 31, 2018 Derivative guarantees Commitments with collateral 3 $ 521 $ 4 $ $ 618 354 402 Guarantee liability 3 $ 167 $ Total carrying value December 31, 2019 17,582 726 (in millions) Notional amounts The following table summarizes the derivatives qualifying as guarantees as of December 31, 2019 and 2018. The fair value of derivative guarantees reflects the probability, in the Firm's view, of whether the Firm will be required to perform under the contract. The Firm reduces exposures to these contracts by entering into offsetting transactions, or by entering into contracts that hedge the market risk related to the derivative guarantees. The notional value of derivatives guarantees generally represents the Firm's maximum exposure. However, exposure to certain stable value products is contractually limited to a substantially lower percentage of the notional amount. The Firm transacts in certain derivative contracts that have the characteristics of a guarantee under U.S. GAAP. These contracts include written put options that require the Firm to purchase assets upon exercise by the option holder at a specified price by a specified date in the future. The Firm may enter into written put option contracts in order to meet client needs, or for other trading purposes. The terms of written put options are typically five years or less. Derivatives deemed to be guarantees also includes stable value contracts, commonly referred to as “stable value products", that require the Firm to make a payment of the difference between the market value and the book value of a counterparty's reference portfolio of assets in the event that market value is less than book value and certain other conditions have been met. Stable value products are transacted in order to allow investors to realize investment returns with less volatility than an unprotected portfolio. These contracts are typically longer-term or may have no stated maturity, but allow the Firm to elect to terminate the contract under certain conditions. Derivatives qualifying as guarantees The cash collateral held by the Firm may be invested on behalf of the client in indemnified resale agreements, whereby the Firm indemnifies the client against the loss of principal invested. To minimize its liability under these agreements, the Firm obtains collateral with a market value exceeding 100% of the principal invested. $ Through the Firm's securities lending program, counterparties' securities, via custodial and non-custodial arrangements, may be lent to third parties. As part of this program, the Firm provides an indemnification in the lending agreements which protects the lender against the failure of the borrower to return the lent securities. To minimize its liability under these indemnification agreements, the Firm obtains cash or other highly liquid collateral with a market value exceeding 100% of the value of the securities on loan from the borrower. Collateral is marked to market daily to help assure that collateralization is adequate. Additional collateral is called from the borrower if a shortfall exists, or collateral may be released to the borrower in the event of overcollateralization. If a borrower defaults, the Firm would use the collateral held to purchase replacement securities in the market or to credit the lending client or counterparty with the cash equivalent thereof. JPMorgan Chase & Co./2019 Form 10-K 274 (a) The ratings scale is based on the Firm's internal risk ratings. Refer to Note 12 for further information on internal risk ratings. 583 $ 17,400 $ Securities lending indemnifications Under the risk-based capital and leverage-based guidelines of the Federal Reserve, JPMorgan Chase is required to maintain minimum ratios for CET1, Tier 1, Total, Tier 1 leverage and the SLR. Failure to meet these minimum requirements could cause the Federal Reserve to take action. IDI subsidiaries are also subject to these capital requirements by their respective primary regulators. Other, net 3,713 The three components of regulatory capital under the Basel III rules are as illustrated below: Common stockholder's equity including capital for AOCI related to: • AFS debt securities • Defined benefit pension and OPEB plans CET1 capital Less certain deductions for: • Goodwill • MSRS • Deferred tax assets that arise from NOL and tax credit carryforwards Tier 1 capital The following table presents the minimum and well- capitalized ratios to which the Firm and its IDI subsidiaries were subject as of December 31, 2019. Minimum capital ratios BHC (a)(e)(f) Well-capitalized ratios The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The OCC establishes similar minimum capital requirements and standards for the Firm's IDI subsidiaries, including JPMorgan Chase Bank, N.A. The capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. bank holding companies and banks, including the Firm and its IDI subsidiaries, including JPMorgan Chase Bank, N.A. Two comprehensive approaches are prescribed for calculating RWA: a standardized approach ("Basel III Standardized"), and an advanced approach ("Basel III Advanced"). Effective January 1, 2019, the capital adequacy of the Firm and JPMorgan Chase Bank, N.A. is evaluated against the fully phased-in measures under Basel III that represents the lower of the Standardized or Advanced approaches. During 2018, the required capital measures were subject to the transitional rules and as of December 31, 2018 were the same on a fully phased-in and on a transitional basis. Note 27 - Regulatory capital Notes to consolidated financial statements 269 14.6 3.9 46.5 $ 4.1 40.8 (a) Comprises $45.3 billion and $39.6 billion in deposits with banks as of December 31, 2019 and 2018, respectively, and $1.2 billion in cash and due from banks as of December 31, 2019 and 2018, on the Consolidated balance sheets. • • Cash and securities pledged with clearing organizations IDI (b)(e)(f) for the benefit of customers of $24.7 billion and $20.6 billion, respectively. billion, respectively, were also restricted in relation to customer activity. Intercompany funds transfers Restrictions imposed by U.S. federal law prohibit JPMorgan Chase & Co. ("Parent Company") and certain of its affiliates from borrowing from banking subsidiaries unless the loans are secured in specified amounts. Such secured loans provided by any banking subsidiary to the Parent Company or to any particular affiliate, together with certain other transactions with such affiliate (collectively referred to as "covered transactions"), are generally limited to 10% of the banking subsidiary's total capital, as determined by the risk- based capital guidelines; the aggregate amount of covered transactions between any banking subsidiary and all of its affiliates is limited to 20% of the banking subsidiary's total capital. The Parent Company's two principal subsidiaries are JPMorgan Chase Bank, N.A. and JPMorgan Chase Holdings LLC, an intermediate holding company (the "IHC"). The IHC holds the stock of substantially all of JPMorgan Chase's subsidiaries other than JPMorgan Chase Bank, N.A. and its subsidiaries. The IHC also owns other assets and owes intercompany indebtedness to the holding company. The Parent Company is obligated to contribute to the IHC substantially all the net proceeds received from securities issuances (including issuances of senior and subordinated debt securities and of preferred and common stock). The principal sources of income and funding for the Parent Company are dividends from JPMorgan Chase Bank, N.A. and dividends and extensions of credit from the IHC. In addition to dividend restrictions set forth in statutes and regulations, the Federal Reserve, the OCC and the FDIC have authority under the Financial Institutions Supervisory Act to prohibit or to limit the payment of dividends by the banking organizations they supervise, including the Parent Company and its subsidiaries that are banks or bank holding companies, if, in the banking regulator's opinion, payment of a dividend would constitute an unsafe or unsound practice in light of the financial condition of the banking organization. The IHC is prohibited from paying dividends or extending credit to the Parent Company if certain capital or liquidity "thresholds" are breached or if limits are otherwise imposed by the Parent Company's management or Board of Directors. At January 1, 2020, the Parent Company's banking subsidiaries could pay, in the aggregate, approximately $9 billion in dividends to their respective bank holding companies without the prior approval of their relevant banking regulators. The capacity to pay dividends in 2020 will be supplemented by the banking subsidiaries' earnings during the year. JPMorgan Chase & Co./2019 Form 10-K Securities with a fair value of $8.8 billion and $9.7 BHC(c) IDI (d) Capital ratios 5.0 6.0 N/A 6.0 Note: The table above is as defined by the regulations issued by the Federal Reserve, OCC and FDIC and to which the Firm and its IDI subsidiaries are subject. (a) Represents the minimum capital ratios applicable to the Firm under Basel III. The CET1 minimum capital ratio includes a capital conservation buffer of 2.5% and GSIB surcharge of 3.5% as calculated under Method 2. SLR (b) Represents requirements for JPMorgan Chase's IDI subsidiaries. The CET1 minimum capital ratio includes a capital conservation buffer of 2.5% that is applicable to the IDI subsidiaries. The IDI subsidiaries are not subject to the GSIB surcharge. (d) Represents requirements for IDI subsidiaries pursuant to regulations issued under the FDIC Improvement Act. (e) For the period ended December 31, 2018, the CET1, Tier 1, Total and Tier 1 leverage minimum capital ratios applicable to the Firm were 9.0%, 10.5%, 12.5%, and 4.0% and the CET1, Tier 1, Total and Tier 1 leverage minimum capital ratios applicable to the Firm's IDI subsidiaries were 6.375%, 7.875%, 9.875%, and 4.0%, respectively. (f) Represents minimum SLR requirement of 3.0%, as well as, supplementary leverage buffers of 2.0% and 3.0% for BHC and IDI, respectively. Total capital • Perpetual preferred stock Add'l -Tier 1 capital • Long-term debt qualifying as Tier 2 • Qualifying allowance for credit losses (c) Represents requirements for bank holding companies pursuant to regulations issued by the Federal Reserve. 16.0 5.0 4.0 CET1 Tier 1 10.5% 7.0% N/A 6.5% 12.0 8.5 N/A 6.0 Total 14.0 10.5 10.0 10.0 Tier 1 leverage 4.0 8.0 22.1 2018 26.6 $ 1,355 10 649 626 Decreases based on tax positions related to prior periods (706) (1,249) 980 (350) (266) (334) (1,012) $ 4,024 $ 4,861 $ 4,747 After-tax interest expense/(benefit) and penalties related to income tax liabilities recognized in income tax expense were $(52) million, $192 million and $102 million in 2019, 2018 and 2017, respectively. At December 31, 2019 and 2018, in addition to the liability for unrecognized tax benefits, the Firm had accrued $817 million and $887 million, respectively, for income tax- related interest and penalties. JPMorgan Chase & Co./2019 Form 10-K 267 Decreases related to cash settlements with taxing authorities Balance at December 31, Tax examination status 871 $ 4,747 Gross deferred tax liabilities 15,487 13,551 Net deferred tax (liabilities)/assets $ (7,284) $ (5,585) 2017 $ 3,450 Year ended December 31, (in millions) The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits. JPMorgan Chase has recorded deferred tax assets of $605 million at December 31, 2019, in connection with U.S. federal and non-U.S. NOL carryforwards, foreign tax credit ("FTC") carryforwards, and state and local capital loss carryforwards. At December 31, 2019, total U.S. federal NOL carryforwards were $1.0 billion, non-U.S. NOL carryforwards were $80 million, FTC carryforwards were $329 million, and state and local capital loss carryforwards were $1.1 billion. If not utilized, a portion of the U.S. federal NOL carryforwards will expire between 2022 and 2036 whereas others have an unlimited carryforward period. Similarly, certain non-U.S. NOL carryforwards will expire between 2029 and 2037 whereas others have an unlimited carryforward period. The FTC carryforwards will expire in 2029 and the state and local capital loss carryforwards will expire between 2020 and 2022. The valuation allowance at December 31, 2019, was due to the state and local capital loss carryforwards, FTC carryforwards, and certain non-U.S. deferred tax assets, including NOL carryforwards. Increases based on tax positions related to the current period Increases based on tax positions related to prior periods 2019 2018 $ 4,861 Balance at January 1, 4,683 JPMorgan Chase is continually under examination by the Internal Revenue Service, by taxing authorities throughout the world, and by many state and local jurisdictions throughout the U.S. The following table summarizes the status of significant income tax examinations of JPMorgan Chase and its consolidated subsidiaries as of December 31, 2019. Periods under examination 2011-2013 Note 26 - Restricted cash, other restricted assets and intercompany funds transfers Restricted cash and other restricted assets Certain of the Firm's cash and other assets are restricted as to withdrawal or usage. These restrictions are imposed by various regulatory authorities based on the particular activities of the Firm's subsidiaries. The business of JPMorgan Chase Bank, N.A. is subject to examination and regulation by the OCC. The Bank is a member of the U.S. Federal Reserve System, and its deposits in the U.S. are insured by the FDIC, subject to applicable limits. The Federal Reserve requires depository institutions to maintain cash reserves with a Federal Reserve Bank. The average required amount of reserve balances is deposited by the Firm's bank subsidiaries. In addition, the Firm is required to maintain cash reserves at certain non-US central banks. The Firm is also subject to rules and regulations established by other U.S. and non U.S. regulators. As part of its compliance with the respective regulatory requirements, the Firm's broker-dealers (principally J.P. Morgan Securities LLC in the U.S and J.P. Morgan Securities plc in the U.K.) are subject to certain restrictions on cash and other assets. The following table presents the components of the Firm's restricted cash: December 31, (in billions) JPMorgan Chase & Co./2019 Form 10-K Cash reserves - Federal Reserve Banks Segregated for the benefit of securities and cleared derivative customers Cash reserves at non-U.S. central banks and held for other general purposes Total restricted cash (a) $ Expires after 5 years 2019 $ JPMorgan Chase - U.S. 268 Field examination of Status Field Examination completed; JPMorgan Chase intends to file amended returns JPMorgan Chase - U.S. 2014-2016 Field Examination JPMorgan Chase - New York State 2012-2014 certain select entities Field Examination 2012-2014 Field Examination JPMorgan Chase - California 2011-2012 Field Examination JPMorgan Chase - U.K. 2006 - 2017 JPMorgan Chase - New York City 5 years 283 Sponsored member repo program ΝΑ NM NM NM NM NM NM NM NM NM NM NM NM 2,687,379 2,622,532 2,533,600 15% 13% 10% NA NA 781,478 771,787 (966) 1,111 $ 68,407 $ 837,618 215 2,282 (3,065) (2,505) (4,017) (4,017) 44,545 40,764 35,900 57 (b) 8,290 11,459 (1,241) $ 79,222 $ (1,643) $ $ $ 80,350 $ $ $ 8,114 $ 58 $ 36,431 $ 32,474 $ 24,441 2017 Less: Net income of subsidiaries and affiliates (a) 42,906 38,125 26,185 Parent company net loss (6,475) (5,651) (1,744) Cash dividends from subsidiaries affiliates: and affiliates (a) 26,000 32,501 13,540 Bank and bank holding company Non-bank(a) $ 26,000 $ 32,501 $ 13,000 2018 2019 Dividends from subsidiaries and (in millions) $ 232,907 $ 229,222 $ 230,350 (a) Segment results on a managed basis reflect revenue on a FTE basis with the corresponding income tax impact recorded within income tax expense/ (benefit). These adjustments are eliminated in reconciling items to arrive at the Firm's reported U.S. GAAP results. (b) Included $375 million related to tax-oriented investments as a result of the enactment of the TCJA. JPMorgan Chase & Co./2019 Form 10-K 285 Note 33 - Parent Company The following tables present Parent Company-only financial statements. Statements of income and comprehensive income Statements of cash flows Year ended December 31, 59 (in millions) 2018 2017 Operating activities Net income $ 36,431 $ 32,474 $ 24,441 Year ended December 31, Income 2019 $ (2,505) (3,065) As of or for the year ended December 31, (in millions, except ratios) 2019 2018 2017 2019 2018 2017 2019 2018 2017 Noninterest revenue $ (114) $ (263) $ 1,085 $ (2,534) $ Total Corporate (Table continued from previous page) JPMorgan Chase & Co./2019 Form 10-K 14% 17% 20% 17% 26% 31% 25% 52 53 Net interest income 56 57 56 39 37 39 73 74 74 284 56 1,325 135 55 4,871 5,290 Noninterest expense 1,067 902 501 65,497 63,394 59,515 5,585 Income/(loss) before income Income tax expense/(benefit) Net income/(loss) Average equity Total assets Return on equity Overhead ratio 145 (1,026) 639 tax expense/(benefit) Other operating adjustments (4) Provision for credit losses (531) (1,877) $ (628) (2,704) (b) $ 58,382 $ 53,970 $ 50,608 (1,313) 57,245 55,059 (1) 50,097 1,211 (128) 1,140 (3,065) (2,505) (4,017) 115,627 109,029 100,705 Total net revenue 9,862 (4,400) 4,635 activities (29,481) (30,680) (16,340) Cash and due from banks $ Deposits with banking subsidiaries 32 $ 5,309 55 Net decrease in cash and due from banks and deposits with banking subsidiaries (29) (131) (62) 5,315 Cash and due from banks and Trading assets 3,011 3,304 Advances to, and receivables from, subsidiaries: deposits with banking subsidiaries at the beginning of the year 2018 2019 (8,993) (1,361) (10,109) (1,526) 5,000 Net income $ 36,431 $ 32,474 $ 24,441 Redemption of preferred stock (4,075) Other comprehensive income, net Comprehensive income 3,076 (1,476) 1,056 5,370 Treasury stock repurchased 1,696 1,258 (1,696) (1,258) (19,983) (15,410) $ 39,507 $ 30,998 $ 25,497 Dividends paid (12,343) Balance sheets December 31, (in millions) Assets All other financing activities, net Net cash used in financing (1,290) (24,001) 5,501 5,563 Bank and bank holding company Short-term borrowings Other liabilities Long-term debt(b)(c) Total liabilities(c) Total stockholders' equity 2,616 9,288 197,100 232,414 261,330 $ 23,410 $ 20,017 2,672 8,821 185,240 216,750 256,515 $ 493,744 $ 473,265 286 (a) Affiliates include trusts that issued guaranteed capital debt securities ("issuer trusts"). (b) At December 31, 2019, long-term debt that contractually matures in 2020 through 2024 totaled $16.4 billion, $20.4 billion, $12.7 billion, $18.6 billion, and $18.2 billion, respectively. (c) Refer to Notes 20 and 28 for information regarding the Parent Company's guarantees of its subsidiaries' obligations. (d) Represents payments, net of refunds, made by the Parent Company to various taxing authorities and includes taxes paid on behalf of certain of its subsidiaries that are subsequently reimbursed. The reimbursements were $6.4 billion, $1.2 billion, and $4.1 billion for the years ended December 31, 2019, 2018, and 2017, respectively. (e) As a result of the merger of Chase Bank USA, N.A. with and into JPMorgan Chase Bank, N.A., JPMorgan Chase Bank, N.A. distributed $13.5 billion to the Parent company as a return of capital, which the Parent company contributed to the IHC. JPMorgan Chase & Co./2019 Form 10-K Total liabilities and stockholders' equity preferred stock Borrowings from, and payables to, subsidiaries and affiliates(a) $ 493,744 $ 473,265 2,358 3,334 Cash and due from banks and Non-bank 84 74 Investments (at equity) in subsidiaries and affiliates: deposits with banking subsidiaries at the end of the year $ 5,341 Liabilities and stockholders' equity Cash interest paid 471,207 Non-bank Other assets 1,044 10,699 449,628 1,077 10,478 Cash income taxes paid, net(d) $ 7,957 3,910 $ 5,370 $ 5,501 $ 6,911 $ 5,426 1,782 1,775 Total assets Bank and bank holding company 16% 12,644 16,906 (444) (88) Advances to and investments in subsidiaries and affiliates, net (6) (e) 8,036 (280) Other income (1,731) 888 (623) Total income 27,427 33,678 14,495 Expense All other investing activities, net Net cash provided by/(used in) investing activities 71 63 49 197 Non-bank 1,553 515 2 540 Net cash provided by/(used in) Interest income from subsidiaries 223 216 72 operating activities 29,387 65 22,450 Other interest income 41 Investing activities Net change in: Other income from subsidiaries: Other changes in loans, net 78 Bank and bank holding company 2,738 16,431 8,099 (153) Interest expense to subsidiaries (481) Income before income tax benefit and undistributed net income of Proceeds from long-term borrowings 25,569 25,845 25,855 subsidiaries 17,492 13,862 25,013 Income tax benefit 2,033 1,838 1,007 Payments of long-term borrowings (21,226) (21,956) (29,812) Equity in undistributed net income of subsidiaries Proceeds from issuance of 10,790 5,623 (2,273) (678) Short-term borrowings Financing activities and affiliates(a) (5,303) 2,291 400 Net change in: Other interest expense 13,246 4,581 (56) 5,202 1,992 1,793 (1,897) Borrowings from subsidiaries and affiliates (a) 2,941 Total expense 9,935 8,665 3,705 Noninterest expense 14% 17% 28% 1,561 5,925 $ 2,256 850 4,084 $ 1,511 613 388,353 (e) 183,408 47,836 25,583 16,552 90,044 54,530 9,031 35,514 6,208 30,223 $ 115,627 $ 71,082 $ 44,545 $ 36,431 619,597 2,067,782 2,687,379 2,411 $ 9,977 5,014 7,270 The following table presents income statement and balance sheet-related information for JPMorgan Chase by major international geographic area. The Firm defines international activities for purposes of this footnote presentation as business transactions that involve clients residing outside of the U.S., and the information presented below is based predominantly on the domicile of the client, the location from which the client relationship is managed, booking location or the location of the trading desk. However, many of the Firm's U.S. operations serve international businesses. As the Firm's operations are highly integrated, estimates and subjective assumptions have been made to apportion revenue and expense between U.S. and international operations. These estimates and assumptions are consistent with the allocations used for the Firm's segment reporting as set forth in Note 32. The Firm's long-lived assets for the periods presented are not considered by management to be significant in relation to total assets. The majority of the Firm's long-lived assets are located in the U.S. As of or for the year ended December 31, (in millions) 2019 Europe/Middle East/Africa Asia-Pacific Latin America/Caribbean 2018(b) Total international Total Revenue (c) Expense (d) Income before income tax expense Net income Total assets $ 15,902 $ North America (a) Europe/Middle East/Africa $ 16,468 $ 109,029 $ 52,054 68,265 $ 31,145 6,819 25,655 641,636 1,980,896 40,764 $ 32,474 $ 2,622,532 2017(b) $ Europe/Middle East/Africa 15,505 $ Asia-Pacific 5,835 9,235 $ 4,523 Latin America/Caribbean 1,959 1,527 6,270 $ 1,312 432 4,320 $ 409,204 (e) $ Note 31 - International operations Total North America (a) 10,033 $ 6,435 $ 4,583 $ 426,129 (e) Asia-Pacific 6,997 4,877 2,120 1,491 83,199 171,637 2,365 1,301 1,064 745 43,870 Total international 25,830 16,211 9,619 Latin America/Caribbean 725 Notes to consolidated financial statements JPMorgan Chase & Co./2019 Form 10-K 998.3 otherwise used by secured parties $ 125.2 $ 104.0 Assets that may not be sold or repledged or otherwise used by secured parties 80.2 83.7 Assets pledged at Federal Reserve banks and FHLBS Total pledged assets 478.9 475.3 $ 684.3 $ 663.0 Total pledged assets do not include assets of consolidated VIES; these assets are used to settle the liabilities of those entities. Refer to Note 14 for additional information on assets and liabilities of consolidated VIES. Refer to Note 11 for additional information on the Firm's securities financing activities. Refer to Note 20 for additional information on the Firm's long-term debt. The significant components of the Firm's pledged assets were as follows. December 31, (in billions) Investment securities Loans Trading assets and other Total pledged assets 1,000.5 Collateral sold, repledged, delivered or otherwise used Assets that may be sold or repledged or $ 1,245.3 In 2018 the Firm commenced the sponsored member repo program, wherein the Firm acts as a sponsoring member to clear eligible overnight resale and repurchase agreements through the Government Securities Division of the Fixed Income Clearing Corporation ("FICC") on behalf of clients that become sponsored members under the FICC's rules. The Firm also guarantees to the FICC the prompt and full payment and performance of its sponsored member clients' respective obligations under the FICC's rules. The Firm minimizes its liability under these overnight guarantees by obtaining a security interest in the cash or high-quality securities collateral that the clients place with the clearing house; therefore, the Firm expects the risk of loss to be remote. The Firm's maximum possible exposure, without taking into consideration the associated collateral, is included in the Exchange & clearing house guarantees and commitments line on page 273. Refer to Note 11 for additional information on credit risk mitigation practices on resale agreements and the types of collateral pledged under repurchase agreements. Guarantees of subsidiaries In the normal course of business, the Parent Company may provide counterparties with guarantees of certain of the trading and other obligations of its subsidiaries on a contract-by-contract basis, as negotiated with the Firm's counterparties. The obligations of the subsidiaries are included on the Firm's Consolidated balance sheets or are reflected as off-balance sheet commitments; therefore, the Parent Company has not recognized a separate liability for these guarantees. The Firm believes that the occurrence of any event that would trigger payments by the Parent Company under these guarantees is remote. The Parent Company has guaranteed certain long-term debt and structured notes of its subsidiaries, including JPMorgan Chase Financial Company LLC ("JPMFC"), a 100%-owned finance subsidiary. All securities issued by JPMFC are fully and unconditionally guaranteed by the Parent Company. These guarantees, which rank on a parity with the Firm's unsecured and unsubordinated indebtedness, are not included in the table on page 273 of this Note. Refer to Note 20 for additional information. JPMorgan Chase & Co./2019 Form 10-K 277 Notes to consolidated financial statements Note 29 - Pledged assets and collateral Pledged assets The Firm pledges financial assets that it owns to maintain potential borrowing capacity at discount windows with Federal Reserve banks, various other central banks and FHLBS. Additionally, the Firm pledges assets for other purposes, including to collateralize repurchase and other securities financing agreements, to cover short sales and to collateralize derivative contracts and deposits. Certain of these pledged assets may be sold or repledged or otherwise used by the secured parties and are parenthetically identified on the Consolidated balance sheets as assets pledged. 2019 The following table presents the Firm's pledged assets. 2019 2018 Collateral The Firm accepts financial assets as collateral that it is permitted to sell or repledge, deliver or otherwise use. This collateral is generally obtained under resale and other securities financing agreements, prime brokerage-related held-for-investment customer receivables and derivative contracts. Collateral is generally used under repurchase and other securities financing agreements, to cover short sales, and to collateralize derivative contracts and deposits. The following table presents the fair value of collateral accepted. December 31, (in billions) Collateral permitted to be sold or repledged, delivered, or otherwise used 2019 2018 $1,282.5 December 31, (in billions) 2018 $ 35.9 $ 59.5 In August 2018, the United States District Court for the Southern District of New York granted final approval to the Firm's settlement of a consolidated class action brought by U.S.-based plaintiffs, which principally alleged violations of federal antitrust laws based on an alleged conspiracy to manipulate foreign exchange rates and also sought damages on behalf of persons who transacted in FX futures and options on futures. Certain members of the settlement class filed requests to the Court to be excluded from the class, and certain of them filed a complaint against the Firm and a number of other foreign exchange dealers in November 2018. A number of these actions remain pending. Further, putative class actions have been filed against the Firm and a number of other foreign exchange dealers on behalf of certain consumers who purchased foreign currencies at allegedly inflated rates and purported indirect purchasers of FX instruments; these actions also remain pending in the District Court. In addition, some FX- related individual and putative class actions based on similar alleged underlying conduct have been filed outside the U.S., including in the U.K., Israel and Australia. Interchange Litigation. Groups of merchants and retail associations filed a series of class action complaints alleging that Visa and Mastercard, as well as certain banks, conspired to set the price of credit and debit card interchange fees and enacted related rules in violation of antitrust laws. In 2012, the parties initially settled the cases for a cash payment, a temporary reduction of credit card interchange, and modifications to certain credit card network rules. In 2017, after the approval of that settlement was reversed on appeal, the case was remanded to the District Court for further proceedings consistent with the appellate decision. The original class action was divided into two separate actions, one seeking primarily monetary relief and the other seeking primarily injunctive relief. In September 2018, the parties to the class action seeking monetary relief finalized an agreement which amends and supersedes the prior settlement agreement. Pursuant to this settlement, the defendants collectively contributed an additional $900 million to the approximately $5.3 billion previously held in escrow from the original settlement. In December 2019, the amended agreement was approved by the District Court. Certain merchants filed notices of appeal of the District Court's approval order. Based on the percentage of merchants that opted out of the amended class settlement, $700 million has been returned to the defendants from the settlement escrow in accordance with the settlement agreement. The class action seeking primarily injunctive relief continues separately. In addition, certain merchants have filed individual actions raising similar allegations against Visa and Mastercard, as well as against the Firm and other banks, and those actions are proceeding. LIBOR and Other Benchmark Rate Investigations and Litigation. JPMorgan Chase has responded to inquiries from 280 various governmental agencies and entities around the world relating primarily to the British Bankers Association's London Interbank Offered Rate ("LIBOR") for various currencies and the European Banking Federation's Euro Interbank Offered Rate ("EURIBOR"). The Swiss Competition Commission's investigation relating to EURIBOR, to which the Firm and other banks are subject, continues. In December 2016, the European Commission issued a decision against the Firm and other banks finding an infringement of European antitrust rules relating to EURIBOR. The Firm has filed an appeal of that decision with the European General Court, and that appeal is pending. In addition, the Firm has been named as a defendant along with other banks in a series of individual and putative class actions related to benchmarks, including U.S. dollar LIBOR during the period that it was administered by the BBA and, in a separate consolidated putative class action, during the period that it was administered by ICE Benchmark Administration. These actions have been filed, or consolidated for pre-trial purposes, in the United States District Court for the Southern District of New York. In these actions, plaintiffs make varying allegations that in various periods, starting in 2000 or later, defendants either individually or collectively manipulated various benchmark rates by submitting rates that were artificially low or high. Plaintiffs allege that they transacted in loans, derivatives or other financial instruments whose values are affected by changes in these rates and assert a variety of claims including antitrust claims seeking treble damages. These actions are in various stages of litigation. In actions related to U.S. dollar LIBOR during the period that it was administered by the BBA, the District Court dismissed certain claims, including antitrust claims brought by some plaintiffs whom the District Court found did not have standing to assert such claims, and permitted certain claims to proceed, including antitrust, Commodity Exchange Act, Section 10(b) of the Securities Exchange Act and common law claims. The plaintiffs whose antitrust claims were dismissed for lack of standing have filed an appeal. The District Court granted class certification of antitrust claims related to bonds and interest rate swaps sold directly by the defendants and denied class certification motions filed by other plaintiffs. The Firm's settlements of putative class actions related to Swiss franc LIBOR, the Singapore Interbank Offered Rate and the Singapore Swap Offer Rate ("SIBOR"), the Australian Bank Bill Swap Reference Rate, and certain of the putative class actions related to U.S. dollar LIBOR remain subject to court approval. In the class actions related to SIBOR and Swiss franc LIBOR, the District Court concluded that the Court lacked subject matter jurisdiction, and plaintiffs' appeals of those decisions are pending. Metals and U.S. Treasuries Investigations and Litigation and Related Inquiries. Various authorities, including the Department of Justice's Criminal Division, are conducting investigations relating to trading practices in the metals markets and related conduct. The Firm also is responding to Notes to consolidated financial statements JPMorgan Chase & Co./2019 Form 10-K monopolization of silver futures in violation of the Sherman Act. Wendel. Since 2012, the French criminal authorities have been investigating a series of transactions entered into by senior managers of Wendel Investissement ("Wendel") during the period from 2004 through 2007 to restructure their shareholdings in Wendel. JPMorgan Chase Bank, N.A., Paris branch provided financing for the transactions to a number of managers of Wendel in 2007. JPMorgan Chase has cooperated with the investigation. The investigating judges issued an ordonnance de renvoi in November 2016, referring JPMorgan Chase Bank, N.A. to the French tribunal correctionnel for alleged complicity in tax fraud. No date for trial has been set by the court. In January 2018, the Paris Court of Appeal issued a decision cancelling the mise en examen of JPMorgan Chase Bank, N.A. The Court of Cassation, France's highest court, ruled in September 2018 that a mise en examen is a prerequisite for an ordonnance de renvoi and in January 2020 ordered the annulment of the ordonnance de renvoi referring JPMorgan Chase Bank, N.A. to the French tribunal correctionnel. In addition, a number of the managers have commenced civil proceedings against JPMorgan Chase Bank, N.A. The claims are separate, involve different allegations and are at various stages of proceedings. The Firm has established reserves for several hundred of its currently outstanding legal proceedings. In accordance with the provisions of U.S. GAAP for contingencies, the Firm accrues for a litigation-related liability when it is probable that such a liability has been incurred and the amount of the loss can be reasonably estimated. The Firm evaluates its outstanding legal proceedings each quarter to assess its litigation reserves, and makes adjustments in such reserves, upwards or downward, as appropriate, based on management's best judgment after consultation with counsel. The Firm's legal expense/(benefit) was $239 million, $72 million and $(35) million for the years ended December 31, 2019, 2018 and 2017, respectively. There is no assurance that the Firm's litigation reserves will not need to be adjusted in the future. In view of the inherent difficulty of predicting the outcome of legal proceedings, particularly where the claimants seek very large or indeterminate damages, or where the matters present novel legal theories, involve a large number of parties or are in early stages of discovery, the Firm cannot state with confidence what will be the eventual outcomes of the currently pending matters, the timing of their ultimate resolution or the eventual losses, fines, penalties or consequences related to those matters. JPMorgan Chase believes, based upon its current knowledge and after consultation with counsel, consideration of the material legal proceedings described above and after taking into account its current litigation reserves and its estimated aggregate range of possible losses, that the other legal proceedings currently pending against it should not have a material adverse effect on the Firm's consolidated financial condition. The Firm notes, however, that in light of the uncertainties involved in such proceedings, there is no assurance that the ultimate resolution of these matters will not significantly exceed the reserves it has currently accrued or that a matter will not have material reputational consequences. As a result, the outcome of a particular matter may be material to JPMorgan Chase's operating results for a particular period, depending on, among other factors, the size of the loss or liability imposed and the level of JPMorgan Chase's income for that period. * * * In addition to the various legal proceedings discussed above, JPMorgan Chase and its subsidiaries are named as defendants or are otherwise involved in a substantial number of other legal proceedings. The Firm believes it has meritorious defenses to the claims asserted against it in its currently outstanding legal proceedings and it intends to defend itself vigorously. Additional legal proceedings may be initiated from time to time in the future. related requests concerning similar trading-practices issues in markets for other financial instruments, such as U.S. Treasuries. The Firm continues to cooperate with these investigations and is currently engaged in discussions with various regulators about resolving their respective investigations. There is no assurance that such discussions will result in settlements. Several putative class action complaints have been filed in the United States District Court for the Southern District of New York against the Firm and certain former employees, alleging a precious metals futures and options price manipulation scheme in violation of the Commodity Exchange Act. Some of the complaints also allege unjust enrichment and deceptive acts or practices under the General Business Law of the State of New York. The Court consolidated these putative class actions in February 2019. The Firm is also a defendant in a consolidated action filed in the United States District Court for the Southern District of New York alleging 281 279 Foreign Exchange Investigations and Litigation. The Firm previously reported settlements with certain government authorities relating to its foreign exchange (“FX") sales and trading activities and controls related to those activities. FX- related investigations and inquiries by government authorities, including competition authorities, are ongoing, and the Firm is cooperating with and working to resolve those matters. In May 2015, the Firm pleaded guilty to a single violation of federal antitrust law. In January 2017, the Firm was sentenced, with judgment entered thereafter and a term of probation ending in January 2020. The term of probation has concluded, with the Firm remaining in good standing throughout the probation period. The Department of Labor has granted the Firm a five-year exemption of disqualification that allows the Firm and its affiliates to continue to rely on the Qualified Professional Asset Manager exemption under the Employee Retirement Income Security Act ("ERISA") until January 2023. The Firm will need to reapply in due course for a further exemption to cover the remainder of the ten-year disqualification period. In addition, the Firm has paid fines totaling approximately $265 million in connection with the settlement of FX-related investigations conducted by the European Commission and the Swiss Competition Commission which were announced in May 2019 and June 2019, respectively. Separately, in February 2017 the South Africa Competition Commission referred its FX investigation of the Firm and other banks to the South Africa Competition Tribunal, which is conducting civil proceedings concerning that matter. 460.4 440.1 188.0 163.4 $ 684.3 $ 663.0 278 JPMorgan Chase & Co./2019 Form 10-K Note 30 Litigation Contingencies JPMorgan Chase & Co./2019 Form 10-K As of December 31, 2019, the Firm and its subsidiaries and affiliates are defendants, putative defendants or respondents in numerous legal proceedings, including private, civil litigations and regulatory/government investigations. The litigations range from individual actions involving a single plaintiff to class action lawsuits with potentially millions of class members. Investigations involve both formal and informal proceedings, by both governmental agencies and self-regulatory organizations. These legal proceedings are at varying stages of adjudication, arbitration or investigation, and involve each of the Firm's lines of business and several geographies and a wide variety of claims (including common law tort and contract claims and statutory antitrust, securities and consumer protection claims), some of which present novel legal theories. • • the number, variety and varying stages of the proceedings, including the fact that many are in preliminary stages, the existence in many such proceedings of multiple defendants, including the Firm, whose share of liability (if any) has yet to be determined, the numerous yet-unresolved issues in many of the proceedings, including issues regarding class certification and the scope of many of the claims, and the attendant uncertainty of the various potential outcomes of such proceedings, including where the Firm has made assumptions concerning future rulings by the court or other adjudicator, or about the behavior or incentives of adverse parties or regulatory authorities, and those assumptions prove to be incorrect. In addition, the outcome of a particular proceeding may be a result which the Firm did not take into account in its estimate because the Firm had deemed the likelihood of that outcome to be remote. Accordingly, the Firm's estimate of the aggregate range of reasonably possible losses will change from time to time, and actual losses may vary significantly. Set forth below are descriptions of the Firm's material legal proceedings. Federal Republic of Nigeria Litigation. JPMorgan Chase Bank, N.A. operated an escrow and depository account for the Federal Government of Nigeria ("FGN”) and two major international oil companies. The account held approximately $1.1 billion in connection with a dispute among the clients over rights to an oil field. Following the settlement of the dispute, JPMorgan Chase Bank, N.A. paid out the monies in the account in 2011 and 2013 in accordance with directions received from its clients. In November 2017, the Federal Republic of Nigeria ("FRN") commenced a claim in the English High Court for approximately $875 million in payments made out of the accounts. The FRN, claiming to be the same entity as the FGN, alleges that the payments were instructed as part of a complex fraud not involving JPMorgan Chase Bank, N.A., but that JPMorgan Chase Bank, N.A. was or should have been on notice that the payments may be fraudulent. JPMorgan Chase Bank, N.A. applied for summary judgment and was unsuccessful. The claim is ongoing and no trial date has been set. The Firm believes the estimate of the aggregate range of reasonably possible losses, in excess of reserves established, for its legal proceedings is from $0 to approximately $1.3 billion at December 31, 2019. This estimated aggregate range of reasonably possible losses was based upon information available as of that date for those proceedings in which the Firm believes that an estimate of reasonably possible loss can be made. For certain matters, the Firm does not believe that such an estimate can be made, as of that date. The Firm's estimate of the aggregate range of reasonably possible losses involves significant judgment, given: The Firm is a member of several securities and derivative exchanges and clearing houses, both in the U.S. and other countries, and it provides clearing services to its clients. Membership in some of these organizations requires the Firm to pay a pro rata share of the losses incurred by the organization as a result of the default of another member. Such obligations vary with different organizations. These obligations may be limited to the amount (or a multiple of the amount) of the Firm's contribution to the guarantee fund maintained by a clearing house or exchange as part of the resources available to cover any losses in the event of a member default. Alternatively, these obligations may also include a pro rata share of the residual losses after applying the guarantee fund. Additionally, certain clearing houses require the Firm as a member to pay a pro rata share of losses that may result from the clearing house's investment of guarantee fund contributions and initial margin, unrelated to and independent of the default of another member. Generally a payment would only be required should such losses exceed the resources of the clearing house or exchange that are contractually required to absorb the losses in the first instance. In certain cases, it is difficult to estimate the Firm's maximum possible exposure under these membership agreements, since this would require an assessment of future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to the Firm to be remote. Where the Firm's maximum possible exposure can be estimated, the amount is disclosed in the table on page 273, in the Exchange & clearing house guarantees and commitments line. 163,823 42,403 3,500 3,386 3,327 10,515 10,353 10,218 Income/(loss) before income tax expense/(benefit) 22,035 19,491 14,851 16,502 15,590 15,295 5,188 5,544 5,554 3,740 3,670 19,407 20,918 21,519 39 9,059 8,605 14,316 14,076 3,379 13,835 Provision for credit losses 4,952 4,753 Noninterest expense 3,578 28,896 5,572 26,062 277 (60) (45) 296 129 (276) 61 53 27,835 Income tax expense/(benefit) 5,394 4,639 557,441 552,601 908,153 903,051 826,384 $ 3,924 $ 22,000 220,514 $ 4,237 $ 3,539 $ 20,000 539,090 $ 20,000 $ 10,500 $ 9,000 $ 9,000 220,229 221,228 182,004 170,024 151,909 Return on equity Overhead ratio 31% $ 2,833 $ 2,853 $ 2,337 8,984 Total assets $70,000 5,456 4,580 3,817 4,482 1,264 1,307 2,015 907 817 $ 10,813 $ 70,000 1,241 $ 16,641 $ 14,852 $ 9,395 $ 11,922 $ 11,773 Average equity $ 52,000 $ 51,000 $ 51,000 $ 80,000 Net income/(loss) 274 34,657 38,298 The following is a description of each of the Firm's business segments, and the products and services they provide to their respective client bases. Consumer & Community Banking Consumer & Community Banking offers services to consumers and businesses through bank branches, ATMs, digital (including mobile and online) and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card, Merchant Services & Auto. Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card, Merchant Services & Auto issues credit cards to consumers and small businesses, offers payment processing services to merchants, and originates and services auto loans and leases. Corporate & Investment Bank The Corporate & Investment Bank, which consists of Banking and Markets & Securities Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Securities Services is a global market-maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Securities Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. Commercial Banking Commercial Banking provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management products across three primary client segments: Middle Market Banking, Corporate Client Banking and Commercial Real Estate Banking. Other includes amounts not aligned with a primary client segment. Middle Market Banking covers small business and midsized corporations, local governments and nonprofit clients. Corporate Client Banking covers large corporations. Commercial Real Estate Banking covers investors, developers, and owners of multifamily, office, retail, industrial and affordable housing properties. Asset & Wealth Management Asset & Wealth Management, with client assets of $3.2 trillion, is a global leader in investment and wealth management. AWM clients include institutions, high-net- worth individuals and retail investors in major markets throughout the world. AWM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AWM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Wealth Management clients, AWM also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The majority of AWM's client assets are in actively managed portfolios. Corporate The Corporate segment consists of Treasury and Chief Investment Office and Other Corporate, which includes corporate staff functions and expense that is centrally managed. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The major Other Corporate functions include Real Estate, Technology, Legal, Corporate Finance, Human Resources, Internal Audit, Risk Management, Compliance, Control Management, Corporate Responsibility and various Other Corporate groups. JPMorgan Chase & Co./2019 Form 10-K Notes to consolidated financial statements Segment results The following table provides a summary of the Firm's segment results as of or for the years ended December 31, 2019, 2018 and 2017, on a managed basis. The Firm's definition of managed basis starts with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax- exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. This allows management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense/(benefit). These adjustments have no impact on net income as reported by the Firm as a whole or by the LOBS. Business segment capital allocation The Firm is managed on an LOB basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by the Firm's Operating Committee. Segment results are presented on a managed basis. Refer to Segment results of this footnote for a further discussion of JPMorgan Chase's business segments. Note 32 - Business segments JPMorgan Chase & Co./2019 Form 10-K 282 Total international 23,299 15,285 8,014 North America (a) 77,406 49,520 27,886 5,319 19,122 Each business segment is allocated capital by taking into consideration a variety of factors including capital levels of similarly rated peers and applicable regulatory capital requirements. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. 615,430 1,918,170 100,705 $ 64,805 $ 35,900 $ 24,441 $ 2,533,600 (a) Substantially reflects the U.S. (b) The prior period amounts have been revised to conform with the current period presentation. (c) Revenue is composed of net interest income and noninterest revenue. (d) Expense is composed of noninterest expense and the provision for credit losses. (e) Total assets for the U.K. were approximately $305 billion, $297 billion, and $310 billion at December 31, 2019, 2018 and 2017, respectively. Total The Firm's allocation methodology incorporates Basel III Standardized RWA, Basel III Advanced RWA, leverage, the GSIB surcharge, and a simulation of capital in a severe stress environment. Periodically, the assumptions and methodologies used to allocate capital are assessed and as a result, the capital allocated to the LOBS may change. Segment results and reconciliation (Table continued on next page) Net interest income 37,241 35,819 31,775 9,156 9,480 $ 24,539 10,118 $ 2,430 $ 2,343 $ 2,522 $ 10,816 $ 26,968 $ 10,539 6,554 6,716 6,083 3,500 3,537 Total net revenue 55,883 52,079 46,485 $ 10,456 36,448 $ 29,142 $ 16,260 Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset & Wealth Management As of or for the year ended December 31, (in millions, except ratios) 2019 2018 2017 $ 14,710 2019 2017 2019 2018 2017 2019 2018 2017 Noninterest revenue $ 18,642 2018 Reconciling Items(a) Exchange & Clearing House Memberships It is difficult to estimate the Firm's maximum possible exposure through its role as a clearing member, as this would require an assessment of transactions that clients may execute in the future. However, based upon historical experience, and the credit risk mitigants available to the Firm, management believes it is unlikely that the Firm will have to make any material payments under these arrangements and the risk of loss is expected to be remote. Refer to Note 5 for information on the derivatives that the Firm executes for its own account and records in its Consolidated Financial Statements. Overhead ratio5 #1 #1 in total U.S. credit card sales volume and outstandings #1 VISA D. BARRETT CHASE O SAPPHIRE RESERVE We take nothing for granted and remain humble and motivated as we compete to be, or stay, best in class. Our performance in 2019 is the result of that discipline and effort. We are the #1 U.S. credit card issuer based on sales and outstanding balances. We are the #1 primary bank in our footprint. We are the #1 business bank based on primary relationships. We are the #2 mortgage servicer and the #3 bank auto lender. We continue to make real progress in Consumer & Community Banking, and I am proud of what our great team has accomplished. We have built multiple market-leading busi- nesses while de-risking and simplifying them, and we worked with regulators to close gaps and make tough decisions. We do the hard work each and every day to put our customers first and do the right thing. Consumer & Community Banking 23 Liquidity = HQLA plus unencumbered marketable securities, which includes excess liquidity at JPMorgan Chase Bank, N.A. HQLA = High quality liquid assets include cash on deposit at central banks and highly liquid securities (predominantly U.S. Treasuries, U.S. government-sponsored enterprises and U.S. government agency mortgage-backed securities, and sovereign bonds) LCR = Liquidity coverage ratio bps = basis points T = Trillions B = Billions CET1 = Common equity Tier 1 ratio. Refer to Regulatory capital on pages 86-90 for additional information RWA = Risk-weighted assets on page 94 for additional information. 4 Represents quarterly average HQLA included in the liquidity coverage ratio. Refer to Liquidity Coverage Ratio #1 most visited banking portal in the U.S. #1 2019 financial results In 2019, Consumer & Community Banking delivered a 31% return on equity on record net income of $16.6 billion. Our $55.9 billion in revenue was up 7% year-over-year. We reduced our overhead ratio to 51.7% and self-funded significant investments. We grew our customer base to nearly 63 million U.S. house- holds, including over 4 million small businesses. This performance is a direct result of the growth in our business drivers and our sus- tained focus on investing for the medium and long term. 2008 2009 2010 Corporate clients 2011 2012 2013 2014 2015 2016 2017 T U.S. households served Nearly 63 million ~63M 28 million daily visits, calls and digital channel logins 28M #1 primary bank within our footprint Our average deposits of $694 billion were up 3% over 2018, and client investment assets reached $358 bil- lion, up 27%. We ended the year with $464 billion in average loans, reflecting $43 billion in loan sales over the last two years. Our customer base of active mobile users is the 3 Operational risk RWA is a component of RWA under the Basel III Advanced measure. 2 Reflects the Basel III Standardized measure, which is the firm's current binding constraint. 1 CET1 reflects the Tier 1 common ratio under the Basel I measure. is $545B4 2019 Basel III Advanced is 12.4%² +540 bps 7.0%¹ 2019 2008 common equity +$104B 13.4%, or 18.6%, $84B CET1 APPENDIX at December 31, Our Fortress Balance Sheet GDP Gross domestic product Return on tangible common equity 5 Managed overhead ratio = total noninterest expense/managed revenue; revenue for GS and MS is reflected on a reported basis. ROTCE 4 Bank of America Corporation (BAC), Citigroup Inc. (C), The Goldman Sachs Group, Inc. (GS), Morgan Stanley (MS), Wells Fargo & Company (WFC). Tangible excluding $389B $188B of operational $860B Reported HQLA +~$560B ~$300B Liquidity risk RWA³ $1.5T² +$0.3T $1.2T¹ RWA of operational including $389B Advanced is $1.4T, 2019 Basel III $2.7T +$0.5T $2.2T Total assets risk RWA³ $1,158 $1,115 $1,088 $1,264 19 S&P Global Market Intelligence as of December 31, 2019. 20 Refinitiv LPC, 2019. 21 23 Source: Company filings and JPMorgan Chase estimates. Rankings reflect financial information publically reported by the following peers: Allianz Group, Bank of America Corporation, Bank of New York Mellon Corporation, BlackRock, Inc., Credit Suisse Group AG, DWS Group, Franklin Resources, Inc., The Goldman Sachs Group, Inc., Invesco Ltd., Morgan Stanley, State Street Corporation, T. Rowe Price Group, Inc. and UBS Group AG. JPMorgan Chase's ranking reflects AWM client assets, Chase Wealth Management investments and new-to-the-firm Chase Private Client deposits. Source: Capgemini World Wealth Report 2019. Market share estimated based on 2018 data (latest available). NM Not meaningful NA Not available 14 Coalition, preliminary 2019 rank and market share analysis reflects JPMorgan Chase's share of the global industry revenue pool and is based on JPMorgan Chase's business structure. 2006 rank analysis is based on JPMorgan Chase analysis. B = Billions FICC = Fixed Income, Currencies and Commodities MSAS = Metropolitan statistical areas AUM = Assets under management USD U.S. dollar K = Thousands 20 New and Renewed Credit and Capital for Our Clients APPENDIX T = Trillions 4 Barlow Research Associates, Primary Bank Market Share Database as of 4Q19. Rolling 8-quarter average of small businesses with revenues of $100,000 - <$25 million. 3 2006 reflects First Data joint venture. Note: 2018 deposits market share and # of top 50 Chase markets where we are #1 (top 3) have been revised to conform with the 2019 methodology. 2.5% Management North America Private Bank client assets market share23 3% 4% 4% Average loans ($B) # of Wealth Management client advisors $26.5 1,506 $138.6 2,865 $149.7 2,890 ■■142 locations across the U.S. and 30 international locations ■Credit, banking, and treasury services to ~18K Commercial & Industrial clients and ~34K real estate owners and investors ■■17 specialized industry coverage teams ■#1 traditional Middle Market Bookrunner in the U.S.20 ■26,000 affordable housing units financed in 2019 ■Serve clients across the entire wealth spectrum ■Clients include 59% of the world's largest pension funds, sovereign wealth funds and central banks ■Serves as a fiduciary across all asset classes ■88% of Asset Management's 10-year long-term mutual fund AUM performed above peer median25 ■Revenue and long-term AUM grew more than 90% since 2006 Refer to the 2020 Investor Day presentations for footnoted information, which is available on JPMorgan Chase & Co.'s website under the heading Investor Relations, Events & Presentations, JPMorgan Chase 2020 Investor Day (www.jpmorganchase.com/corporate/investor-relations/event-calendar.htm), and on Form 8-K as furnished to the U.S. Securities and Exchange Commission (SEC) on February 25, 2020, which is available on the SEC's website (www.sec.gov), as follows: Refer to Firm Overview slide 3 for footnotes 1, 5, 9, 16, 17, 18, 22 and 25; refer to Consumer & Community Banking slides 22, 3, 3, 2, 9, 9 and 7 for footnotes 2, 6, 7, 8, 10, 11 and 12, respectively; refer to Corporate & Investment Bank slides 5 and 4 for footnotes 13 and 15, respectively; and refer to Asset & Wealth Management slide 3 for footnote 22. 2008-2019 Best-in-class peer ROTCE represents implied net income minus preferred stock dividends of the comparable business segments of JPM peers when available or of JPM peers on a firmwide basis when there is no comparable business segment: BAC-CB, BAC-GB & GM, Fifth Third Bancorp (FITB), Morgan Stanley Wealth Management (MS-WM) and Morgan Stanley Investment Management (MS-IM). Comparisons are at the applicable business segment level, when available; the allocation methodologies of peers may not be consis- tent with JPM's. ($ in billions) $2,357 $1,577 $368 $1,494 $222 $252 $312 $243 $281 $1,567 $167 $136 $1,789 $1,693 $1,621 $1,619 $1,519 $1,525 $1,392 $167 $309 $275 $476 $2,307 $227 $2,263 $2,144 $265 $2,102 $258 $2,044 $262 $197 $480 $274 $1,866 $233 $1,820 $399 $430 $326 $252 $2,496 Best-in-class peer overhead ratio represents the comparable business segments of JPMorgan Chase (JPM) peers: Bank of America Consumer Banking (BAC-CB), Bank of America Global Banking and Global Markets (BAC-GB & GM), US Bancorp Corporate and Com- mercial Banking (USB-C & CB), Credit Suisse Private Banking (CS-PB) and Goldman Sachs Asset Management (GS-AM). Achievement of medium-term targets may take time and require more normalized GDP, unemployment and interest rates. 2 2017 2016 2015 2014 2013 2012 Consumer deposits Wholesale deposits Client assets 2018 2011 2009 2008 $1,415 $1,743 $1,881 $1,883 $2,061 $2,353 $2,329 $2,376 $2,427 2010 2019 Assets under custody² ($ in trillions) 2014 2013 2012 2011 2010 2009 2008 $13.2 $16.9 $16.1 $14.9 $20.5 $19.9 $18.8 $20.5 $20.5 $23.2 $23.5 $26.8 $2,740 2015 $2,783 $648 $3,255 $844 $679 $660 $3,633 $3,802 $3,740 $3,617 $503 ($ in billions) $4,227 $4,211 Deposits and client assets¹ $4,820 at December 31, Assets Entrusted to us by Our Clients Commercial clients ■Consumer 2019 2018 $718 $618 $464 $558 $573 $730 $558 $361 $755 $365 $722 $372 $2,424 $757 $861 $824 $398 $2,681 $792 $439 $2,811 $784 $3,011 $3,258 2.4% 2016 2018 MS WFC GS BAC с JPM Target <55% 22 JPMorgan Chase compared with peers4 22 37% MS-WM & MS-IM CS-PB & GS-AM Management 26% <75% 56% 73% Asset & Wealth 25%+ ROTCE Target 55% 1 11% GS 73% 12% WFC 68% 12% с 68% 13% MS 60% 15% BAC 57% ~17% 19% JPM ~18% 2017 17% FITB 40%+/- 52% Consumer & JPM medium-term target ROTCE Best-in-class peer ROTCE².3 JPM 2019 ROTCE JPM medium-term target overhead ratio Best-in-class peer overhead ratio¹ ratio Community overhead Returns Efficiency JPMorgan Chase is in Line with Best-in-class Peers in Both Efficiency and Returns While we never expect to be best in class every year in every business, we normally compare well with our best-in-class peers. The chart below shows our performance generally, by busi- ness, versus our competitors in terms of efficiency and returns. APPENDIX 21 ¹ Represents assets under management, as well as custody, brokerage, administration and deposit accounts. ² Represents activities associated with the safekeeping and servicing of assets. 2019 JPM 2019 46% BAC-CB 50%+/- 43% USB-C & CB Banking 39% Commercial Bank BAC-GB & GM BAC-GB & GM Investment ~16% 15% 14% 54%+/- 54% 56% Corporate & Banking 25%+ 35% BAC-CB 31% 17% 1.8% $1,443 Asset & Wealth More than 52 million active digital customers 52+M Secure Banking checking account launched 10+ percentage point increase in share of self-service Consumer Banking transactions since 2014 PERCENTAGE POINTS +10+ 16 25 channel to interact with us during the year. We are still committed to our omnichannel strategy because our customers are. And all of our channels have evolved based upon our customers' preferences and expectations. For example, we're able to build branches in new markets farther apart than branches in our legacy markets because of our new tools and capabilities: our digital account opening functional- ity and data about our existing customers in those markets. Two-thirds of our Consumer Bank- ing customers used more than one logged in to our digital channels. The scale of our distribution gives us a competitive advantage. When we bring new products and services to the marketplace, we bring them to nearly 63 million households that engage with us on a regular basis. On any given day in 2019, 28 million customers visited us, called us or Drive engagement through omnichannel, customer-centered experiences relationships, and we are the #1 business bank based on primary bank relationships. The deposits these customers bring to us are the outcome of that relationship. In these newer markets, customers can choose whether to open an account in a branch or digitally. Until 2018, our checking and sav- ings accounts could only be opened In Consumer & Business Banking, our focus is to be our customers' primary bank. Customers consider a wide range of factors when choosing their primary bank. Over 75% of our checking households are primary NEW MARKETS ENTERED in a branch. In addition, we were able to use the information we have about where our customers live, work and shop to determine the optimal locations to place our new branches and ATMs. This has allowed us to enter markets with the smartest possible footprint and helps explain why the early-stage performance of these branches has exceeded our expectations. Many of the investments we made have allowed us to reduce annual expenses via automation and enabled the improved productivity described earlier. In Consumer Banking, our investments in digital self-service capabilities have reduced We closely manage expenses, con- tinuously simplifying and investing for the medium and long term - driving down our overhead ratio in the process. Our 2019 overhead ratio of 51.7% was 170 basis points better than in 2018 and 6 percentage points better than five years ago. In areas where we have become more efficient, we have been able to self- fund some of our investments in our businesses. Manage expenses and simplify our business while continuing to invest for the future These efforts have made us better at providing the capabilities and fea- tures that improve the customer experience. As an example, we began extending already-approved offers to existing customers for whom we had enough information to make an approval decision. Being able to show customers products they are qualified for is a superior client experience. Previously, these same customers had been required to reap- ply for products using the same application as a new-to-Chase customer. For certain customers - 10 million to date – that wasn't nec- essary; we wanted to save their time and make it easier to do more busi- ness with us. Customers value the transparency and certainty of these already-approved offers and the sim- ple one-click experience to accept them. Personalized offers such as these convert at rates up to 20% higher than our traditional market- ing offers. of We're using data, analytics and tech- nology to improve the customer experience and drive productivity. Over the last five years, our opera- tional staff has become 20% more productive, serving a larger cus- tomer base with a smaller team. The cost to serve each household has declined 14% over the same time period, as the share of transac- tions completed through self-service channels has grown more than 10 percentage points. We are adopting more agile ways working, including a product- and platform-based architecture. Product and platform owners have end-to- end ownership, which puts decision making closer to the customer, help- ing us move faster than we could in an annual planning cycle. 16 new markets entered and 90+ branches added since 2018 Improve productivity, agility and customer experience through data, analytics and technology AUTOSAVE $1.5+B More than 37 million active mobile customers ACTIVE MOBILE CUSTOMERS 37+M In our digital channels, we are pro- viding new features for our custom- ers based on their relationship with Chase. In Chase Mobile, our Snap- shot feature offers personalized insights to help customers make the most of their money. One insight that educates customers on how to begin saving automatically - Auto- save - enabled our customers to set aside more than $1.5 billion in 2019. $1.5+ billion saved by customers using Autosave bringing in more than half of all new-to-Chase households. Our lend- ing customers respond to Consumer Banking marketing at three times the rate of pure prospects; in branch expansion markets, the response rate is even better. Customers with these deeper relationships are more satis- fied and less likely to leave Chase. We continually improve and sim- plify the customer experience and offer new, customer-centered digital capabilities using our data to benefit and protect our customers. www Apply for new lan their current home and explore their neighbor- hood before applying for a new loan. assets; for example, their home. In 2019, we rolled out a digital mortgage offering, Chase MyHome, allowing customers to apply for a loan and initiate a mortgage origination digitally. Customers can use features such as Credit Jour- ney to receive a detailed view of their finances and borrowing ability; Autosave allows them to set a down payment savings goal. And with Chase MyHome, they can review the value of Today, customers can better understand and manage some of their most important financial We've started to bring together our digital experiences to engage customers at an earlier stage in their financial journey. Doing so can help them reach their goals faster. Our already- established digital tools give customers a clear view and understanding of their finances. NEW TOOLS FOR CUSTOMERS 24 These are just a few examples of how we con- tinue to do more to help our customers with their everyday finances. We plan to create more of these experiences for customers with similar opportunities, such as buying a car, saving for a vacation and staying on top of everyday purchases. Our lending businesses - Credit Card, Home Lending and Auto a significant acquisition funnel for our deepest customer relationships, customer relationships by offering compelling value propositions We're bringing in new customers and earning more of their valuable business. In 2019, we grew the total number of households we serve and increased the number of households that have a relationship with more than one Chase line of business even faster than households overall. Among our consumer households, 25% have a relationship with two or more Chase lines of business. Acquire, deepen and retain Here are some highlights of what we accomplished in 2019 in each of these areas: We achieved our 2019 results with continued focus on six strategic prior- ities that have remained consistent and have proved to be effective. We bring in new customers, drive engage- ment across multiple channels and always focus on improving their expe- rience with us. We closely manage expenses and simplify our business, and we seek efficiency and greater productivity. We're intensely focused on the regulatory and risk and control environment. We work to hire the best, diverse talent in the industry that also reflects the diverse commu- nities we serve. There was no way to predict that credit performance would remain as strong as it has over these last few years, and that has positively contrib- uted to the performance we deliv- ered in 2019. largest and, on an absolute basis, the fastest growing among U.S. banks: 37 million, up 12% year-over-year. - are Credit Journey Customers visit Credit Journey to understand their borrowing ability. $174,561 5490K TX 7504 1234 Main S Users can get home value information on Chase MyHome and track prog- ress through a simplified mortgage experience. More than 1 million customers have visited Chase MyHome since April 2019, and about 80% of customers used Chase MyHome in 4Q19. Chase MyHome 1 Reflects percentage of consumer originations that used Chase MyHome for loan fulfillment in the fourth quarter of 2019. C See my current home wa Autosave helped our customers save more than $1.5 billion in 2019. $20.00 725 Customers can set goals to save for major purchases. Autosave Approximately 22 million customers enrolled in Credit Journey as of December 2019. 26 in credit and debit card sales volume everyday branch transactions per customer by 49% since 2014 - eliminating transactions that are simple and easy for customers to manage anywhere and at their con- venience, such as depositing checks. Operate a disciplined risk and control environment, protect the firm's systems, and safeguard customer and employee privacy As always, we are focused on manag- ing risk appropriately and using well-designed controls. This work is never done. Investing in these efforts remains our highest priority, and we have done so consistently over time. We are vigilant and never compla- cent in this space. $70 $70 $64 $62 Active AUM market share²² 16% $80 14% 12% 2019 2018 2017 2016 2015¹ 16% Overhead ratio $38.3 $35.3 28 1 Reported results for 2015 have been revised to reflect the adoption in 2018 of the new revenue recognition guidance. 56% 57% 56% 54% $36.4 64% $11.9 $11.8 $10.8 $10.8 $33.7 $34.7 $8.1 ■Net income Revenue Capital Gordon Smith Gordon Our Chase franchise is powerful and differentiated from our peers. We will continue to support our customers, small business clients, communities and employees now and in the future. And as we forge ahead through this challenging time and get through it, we still see opportunities to help and support more people. Two opportunities that stand out are: helping a broader range of Ameri- cans manage their financial lives and earning the chance to manage investments for the many millions of households that work with Chase as their primary bank. Over the last few weeks, we have been offering relief to our customers and small business clients who are struggling financially. We have pro- vided payment relief for credit cards, auto loans and home loans. We also continue to lend money. - Co-President and Chief Operating Officer, JPMorgan Chase & Co., and We have built tremendous busi- nesses that deliver repeatable reve- nue. Each year, we work hard to bring in new customers, retain exist- ing ones and generate earnings throughout economic cycles. We are experiencing turbulent times across the country and the world - as we get set to publish this letter. We are here for our customers in good times and tough times, and that is true now more than ever. Representation is only part of the equation when it comes to attracting and retaining world-class talent. We are focused on driving inclusiveness and reinforcing the fact that we all are responsible for keeping a culture where everyone is respected and valued for who they are and what they contribute. to correct it. Attract, develop and retain the best talent for today and the future, harnessing the power of diversity Our talent sets us apart, and we work to attract and retain the best, diverse talent for today and tomor- row. Our team must represent and reflect the diverse customers we serve every day. We are proud that more than 57% of our employees in Consumer & Community Banking are female and more than half of our U.S. employees identify as a minor- ity. The roles with the highest minority representation are dispro- portionately our customer-facing, front-line roles rather than executive management. We are mindful of this imbalance and are working tirelessly send data that customers choose for us to provide on their behalf. This reduces risk for all parties while giving transparency and control to our customers. We have made great strides to pro- tect customer data, as well as our own systems, when sharing data. Previously, to share information with approved third parties, customers provided their Chase login creden- tials, giving access to their entire Chase profile. This enabled third parties to obtain information beyond the scope of the customer's inten- tion. That wasn't safe for the cus- tomer or for us. Now we require these third parties to abide by our data-sharing rules, and we securely Over the last five years, for example, we've used technology and machine learning to reduce fraud losses in the credit card business by 50%. Conclusion CEO, Consumer & Community Banking 27 Corporate & Investment Bank CIB ROE ($ in billions) Strong Returns on Higher Capital Supporting clients during periods of crisis has always been a hallmark of our business. A decade ago, when investors were worried about bank exposures in struggling economies such as Ireland, Greece, Portugal, Spain and Italy, we did not retrench. On the contrary: In 2009 and 2010, we stood by those countries, raising Commitment and consistency Over the years, that scale has become a springboard for growth. In 2010, we began to expand our interna- tional corporate banking effort to include multinational clients around the globe, with 100 bankers dedi- cated to serving 2,200 clients. Today, our 400 corporate bankers cover 3,300 companies and their subsidiar- ies worldwide. In addition, we are partnering with Commercial Bank- ing to extend our services to middle market clients internationally. Having scale has been equally criti- cal to our success. Following the financial crisis, we believed that clients would gravitate to the best ideas and offerings, particularly if they could be accessed anywhere and at any time. At J.P. Morgan, we believed that cli- ents would always need an array of global banking products even though margins on these products varied. We looked at our client relationships holistically and prioritized long-term value for them over short-term profitability for us. That decision – to continue to provide a full suite of products and services for clients across the globe – has proved to be mutually beneficial. This created a predicament for banks emerging from the crisis, and they chose several different paths. Some decided to cut back on businesses that were less profitable or carried too much capital. Others retreated from traditional investment banking businesses altogether. New regulations that followed the financial crisis helped make the banking system safer overall but also made investment banking more expensive. Banks had to hold a lot more capital, which reduced leverage and ROE. At the same time, major investments were needed in technol- ogy and compliance. The success of our business over the last decade has hinged chiefly on our steadfast pursuit of three strategic goals: being global, complete and at scale. The benefits of these qualities may seem obvious today but weren't quite so clear a decade ago. Global, complete and at scale In 2009, 10 years ago, client business drove earnings in our investment bank to a record $6.9 billion. By 2019, the CIB's earnings had topped the entire firm's net income from 2009. As we close out the decade, it is worth reflecting on the strategy that brought us to this point, helping us to gener- ate record revenue and profits and a consistently strong return on equity (ROE) while adding $42 billion to the CIB's capital base and investing sub- stantially in the business. This standout performance is the cul- mination of a journey that began during the 2008 financial crisis when clients turned to J.P. Morgan for capi- tal, liquidity and a safe haven. In 2019, the Corporate & Investment Bank (CIB) generated earnings of $11.9 billion on revenue of $38.3 bil- lion - a record year for our business. Our investments for the long term have also led to revenue growth. Examples include the 400 branches we are in the process of opening in new markets to extend our reach. Our new branches in existing mar- kets break even seven months faster than they did five years ago, and the branches in our newer markets are trending even better than that. More than $1 trillion 14% DEALING WITH AN EXTRAORDINARY CRISIS Assets under custody ($T) 5.0% 11.0% 11.3% ■>80% of Fortune 500 companies do business with us ■Presence in over 100 markets globally ■■#1 in 16 businesses - compared with 8 in 201415 ■#1 in global investment banking fees for the 11th consecutive year13 Market share¹4 ■Consistently ranked #1 in Markets revenue since 2012¹4 ■#1 in USD payments volume¹6 $13.9 $23.2 $26.8 # of top 50 MSAs with dedicated teams 26 50 ■ #2 custodian globally¹7 Co-#1 Co-#1 #8 Corporate & Market share¹4 6.3% #1 11.5% Investment Bank FICC¹4 Market share¹4 Equities¹4 #7 #1 #1 12.0% #1 7.0% 11.8% 12.3% Bankers #8 1,203 New relationships (gross) #1 asset flows²1 ΝΑ #2 #2 U.S. Private Bank (Euromoney) #1 #1 #1 Client assets ($T) $1.3 $2.7 $3.2 $1.1T #1 #28 Multifamily lending 19 $2.7 ΝΑ 1,232 50 2,101 1,706 Commercial Banking Average loans ($B) $53.6 $205.5 $207.9 Average deposits ($B) $73.6 $170.9 $172.7 Gross investment banking revenue ($B) 18 $0.7 $2.5 1,922 Total Markets revenue¹4 Ranking of 5-year cumulative net client 8.6% # of top 50 Chase markets where we are #1 (top 3) Average deposits growth rate 3.6% 9.3% 9.3% Deposits market share¹ 11 (25) 13 (40) 8% 5% 3% Community Active mobile customers growth rate 14 (40) Consumer & 2019 2018 forget that America's economic prosperity is a necessary foundation for our military capability, which keeps us free and strong and is essential to world peace. These issues could all be tackled while preserving the freedoms ascribed by our Founding Fathers: life, liberty and the pursuit of happiness, freedom of speech, freedom of religion and freedom of enterprise, which means the free movement of capital and labor (meaning you #1 9.0% can work where you want and for whom you want). At the end of the day, the pursuit of happiness, our freedoms and free enterprise are inseparable. If we acknowledge our problems and work together, we can lift up those who need help and society as a whole. Business and govern- ment collaborating together can conquer our biggest challenges. IN CLOSING While I have a deep and abiding faith in the United States of America and its extraordinary resiliency and capabilities, we do not have a divine right to success. Our challenges are significant, and we should not assume they will take care of themselves. Let us all do what we can to strengthen our exceptional union. I would like to express my deep gratitude and appreciation for the employees of JPMorgan Chase, and I'd also like to thank all of you who shared your good wishes with me while I was recuperating from my recent heart surgery. From this letter, I hope shareholders and all readers gain an appreciation for the tremendous character and capabilities of our people and how they have helped communities around the world. They have faced these times of adversity with grace and fortitude. I hope you are as proud of them as I am. Finally, the countries and citizens of the global community will get through this unprecedented situation, undoubtedly stronger for it. Together, we will rise to the challenge. Jamie Dimon Chairman and Chief Executive Officer April 6, 2020 19 APPENDIX Client Franchises Built Over the Long Term 2006 NM 11% Jane Don Banking Market share¹³ 12% 8.7% #1 #2 ■All-time high Net Promoter Score¹² 9.4% 8.8% 5.1% Business Banking primary market share4 ■■■#3 bank auto lender¹¹ $358 $282 $80 Client investment assets ($B) Global investment banking fees¹³ 4,976 23% Merchant processing volume³ ($B) # of branches 16% $661 $1,366 ■#2 mortgage servicer¹0 ■Serve ~63 million U.S. households, including 4.3 million small businesses5 $1,512 37 million active mobile customers' ■#1 primary bank within Chase footprint ■#1 U.S. credit card issuer based on sales and outstandings⁹ Credit card sales market share² 3,079 5,036 ■52 million active digital customers, including 22% 14,400 $ 1.42% 14,295 $ 1.39% $ 14,314 1.39% 253,707 $ Allowance for credit losses Credit quality metrics 252,942 255,313 Allowance for loan losses to total retained loans 14,591 $ 1.43% 1.41% $ 14,225 1.39% $ 14,367 $ 14,482 1.44% Allowance for loan losses to retained loans excluding purchased credit-impaired loans (f) Nonperforming assets 256,105 $ Net charge-offs Net charge-off rate 14,500 1.39% 255,998 231,390 257,444 296,472 288,869 1.31 4,497 $ 1,494 0.63% 291,498 290,893 282,031 270,124 273,114 274,449 Common stockholders' equity 234,337 235,985 236,222 254,983 232,844 231,192 230,133 Total stockholders' equity 261,330 264,348 263,215 259,837 256,515 258,956 257,458 256,201 Headcount 256,981 230,447 1.32 (Unaudited) 1.28 Year ended December 31, Assets 2019 (Taxable-equivalent interest and rates; in millions, except rates) Average balance Interest(h) Rate Deposits with banks $ 280,004 $ 3,887 1.39% Federal funds sold and securities purchased under resale agreements 275,429 6,146 2.23 Securities borrowed (a) 131,291 1,574 1.20 Trading assets debt instruments(a) 334,269 10,848 Long-term debt Taxable securities 3.25 (Table continued on next page) 1.28 58 Consolidated average balance sheets, interest and rates Provided below is a summary of JPMorgan Chase's consolidated average balances, interest and rates on a taxable-equivalent basis for the years 2017 through 2019. Income computed on a taxable-equivalent basis is the income reported in the Consolidated statements of income, 5,343 $ 5,260 $ 1,371 0.58% 1,403 0.60% 5,616 1,361 0.58% $ 1.23 5,190 1,236 0.52% $ 1.23 5,034 $ 1,033 0.43% 1.22 1.25 5,767 $ 1,252 6,364 1,335 0.59% 0.54% (a) TBVPS and ROTCE are non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59 for further discussion of these measures. (b) Quarterly ratios are based upon annualized amounts. (c) The percentage represents the Firm's reported average LCR. (d) The Basel III capital rules became fully phased-in effective January 1, 2019. Prior to this date, the required capital measures were subject to the transitional rules which, as of December 31, 2018 and September 30, 2018, were the same on a fully phased-in and transitional basis. Refer to Capital Risk Management on pages 85-92 for additional information on these measures. (e) The Basel III rule for the SLR became fully phased-in effective January 1, 2018. Refer to Capital Risk Management on pages 85-92 for additional information on these measures. (f) This ratio is a non-GAAP financial measure as it excludes the impact of residential real estate PCI loans. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59, and the Allowance for credit losses on pages 116-117 for further discussion of this measure. JPMorgan Chase & Co./2019 Form 10-K 287 Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials adjusted to present interest income and rates earned on assets exempt from income taxes (i.e., federal taxes) on a basis comparable with other taxable investments. The incremental tax rate used for calculating the taxable- equivalent adjustment was approximately 24% in both 2019 and 2018, and 37% in 2017. 1,486,961 115 1,458,762 SLR(e) Tier 1 leverage ratio(d) Total capital ratio(d) 13.5 13.6 13.6 13.7 13.8 14.0 14.1 14.1 Tier 1 capital ratio (d) 11.8 12.0 12.0 12.0 12.1 12.2 12.3 12.4 CET1 capital ratio(d) 115 115 113 111 113 115 16.0 116 15.9 15.7 284,127 $ 495,875 $ 523,373 411,103 $ Trading assets Selected balance sheet data (period-end) 6.5 6.5 6.5 6.4 6.4 6.4 6.3 6.3 8.2 8.2 8.2 $ 533,402 $ 413,714 8.1 8.1 8.0 7.9 7.9 15.3 15.5 15.4 15.5 15.8 LCR (average) (c) 63 65 899,006 889,433 870,536 Average core loans 903,707 900,567 905,786 916,567 907,271 894,279 877,640 861,089 Total assets 2,687,379 2,764,661 2,727,379 2,737,188 2,622,532 2,615,183 2,590,050 2,609,785 Deposits 1,562,431 1,525,261 1,524,361 1,493,441 1,470,666 931,856 905,943 908,971 899,572 65 67 64 63 62 61 Loans-to-deposits ratio 58 $ 419,827 $ 418,799 $ 412,282 Investment Securities 398,239 394,251 307,264 1,452,122 267,365 $ 231,398 233,015 238,188 Loans 959,769 945,218 956,889 956,245 $ 984,554 954,318 948,414 934,424 Core loans 916,144 261,828 7,962 (17) Non-taxable securities (b) 4,068 150,205 0.26 299 2.17% 3,588 165,066 $ 114,938 $ Rate Interest Average balance 2019 1.34 171,731 1,669 0.97 21,079 243,246 493 2.34 32,457 57 the location of the office recording the transaction. Intercompany funding generally consists of dollar- denominated deposits originated in various locations that are centrally managed by Treasury and CIO. Loans: Non-U.S. U.S. Investment securities: Non-U.S. 2.71 U.S. 125,224 1.66 1,967 50,084 3.10 2,435 78,670 (721) 5.49 48,097 875,869 2.05 654 31,914 3.11 8,963 287,961 3.35 3,723 110,999 3.19 7,125 223,270 0.39 151 38,666 1.54 1,423 92,625 2,078 Trading assets - debt instruments: Non-U.S. U.S. 2,608,898 $ 229,222 255,471 (g) 26,249 2,299,500 123,291 2,353,427 132,836 44,122 21,104 43,075 34,667 411,202 0.82 13,874 1,699,781 1.22 21,041 411,424 1,731,425 2.56 6,753 263,928 3.28 7,978 1.55 503 26,212 230,350 256,562 (g) $ Securities borrowed: (a) Non-U.S. U.S. Federal funds sold and securities purchased under resale agreements: Non-U.S. U.S. Deposits with banks: Interest-earning assets (Taxable-equivalent interest and rates; in millions, except rates) Year ended December 31, (Unaudited) (Table continued on next page) Presented below is a summary of interest and rates segregated between U.S. and non-U.S. operations for the years 2017 through 2019. The segregation of U.S. and non- U.S. components is based on 3.93 Interest rates and interest differential analysis of net interest income - U.S. and non-U.S. JPMorgan Chase & Co./2019 Form 10-K (j) The annualized rate for securities based on amortized cost was 3.05%, 3.25% and 3.13% for the years ended December 31, 2019, 2018 and 2017, respectively, and does not give effect to changes in fair value that are reflected in AOCI. (i) Fees and commissions on loans included in loan interest amounted to $1.2 billion each for the years ended December 31, 2019 and 2018, and $1.0 billion for 2017. (h) Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. (g) The ratio of average stockholders' equity to average assets was 9.5%, 9.8% and 10.0% for the years ended December 31, 2019, 2018 and 2017, respectively. The return on average stockholders' equity, based on net income, was 14.0%, 12.7% and 9.5% for the years ended December 31, 2019, 2018 and 2017, respectively. (f) The combined balance of trading liabilities - debt and equity instruments was $101.0 billion, $107.0 billion and $90.7 billion for the years ended December 31, 2019, 2018 and 2017, respectively. 2.19% 2.37 51,410 $ 2.25% 2.52 55,687 $ 2,556,062 289 2.80 2,345,491 3.61 $ Rate Interest Average balance Rate 2017 Interest Average balance 2018 (Table continued from previous page) Refer to the "Net interest income" discussion in Consolidated Results of Operations on pages 48-51 for further information. JPMorgan Chase & Co./2019 Form 10-K 290 (c) Represents the amount of noninterest-bearing liabilities funding interest-earning assets. (b) Includes commercial paper. (a) In the second quarter of 2019, the Firm implemented certain presentation changes that impacted interest income and interest expense, but had no effect on net interest income. These changes were made to align the accounting treatment between the balance sheet and the related interest income or expense, primarily by offsetting interest income and expense for certain prime brokerage-related held-for-investment customer receivables and payables that are currently presented as a single margin account on the balance sheet. These changes were applied retrospectively and, accordingly, prior period amounts were revised to conform with the current presentation. 22.1 24.5 1.07 5,559 2.86 52,217 Liabilities Assets Percentage of total assets and liabilities attributable to non-U.S. operations: Non-U.S. U.S. 305,117 $ 2.46% 5,703 $ 35,748 1,655 65 68,110 1.07 825 77,027 0.96 967 100,941 1.21 1,392 115,006 1.50 1,360 90,879 2.38 2,427 102,144 0.20 145 1.12% 4,093 366,814 $ 72,849 0.20 204 100,397 1.87% 57,776 $ 1.14% Non-U.S. 1.75 2,574 147,247 Trading liabilities - debt, short-term and all other interest-bearing liabilities:(a)(b) U.S. 1.01 641 63,710 Non-U.S. 2.43 3,989 164,284 Federal funds purchased and securities loaned or sold under repurchase agreements: U.S. 0.78 2,061 265,355 Non-U.S. 0.81 6,896 850,493 U.S. Interest-bearing deposits: Interest-bearing liabilities Total interest-earning assets (a) All other interest-earning assets, predominantly U.S.(a) Non-U.S. U.S. 87,284 1,259 1.44 Beneficial interests issued by consolidated VIES, predominantly U.S. 26,795 2,345,491 $ $ 496,649 1.45 26,795 1,848,842 1,414 (1,414) (42,947) 42,947 0.68 41 3.62 84,571 8,766 2.52 568 22,501 Net interest income and net yield: Total investable funds Noninterest-bearing liabilities(c) Total interest-bearing liabilities(a) Non-U.S. U.S. Intercompany funding: Non-U.S. U.S. Long-term debt: 241,914 6,054 60 8,712 57 260,418 (g) $ 2,741,841 $ 57,776 2.16% 2.46 (a) In the second quarter of 2019, the Firm implemented certain presentation changes that impacted interest income and interest expense, but had no effect on net interest income. These changes were made to align the accounting treatment between the balance sheet and the related interest income or expense, primarily by offsetting interest income and expense for certain prime brokerage-related held-for-investment customer receivables and payables that are currently presented as a single margin account on the balance sheet. In addition, the Firm reclassified balances related to certain instruments and structured notes from interest-earning/ bearing to noninterest-earning/bearing assets and liabilities as the associated returns are recorded in principal transactions revenue and not in net interest income. These changes were applied retrospectively and, accordingly, prior period amounts were revised to conform with the current presentation. (b) Represents securities that are tax-exempt for U.S. federal income tax purposes. (c) Includes prime brokerage-related held-for-investment customer receivables, which are classified in accrued interest and accounts receivable, and all other interest- earning assets, which are classified in other assets on the Consolidated Balance Sheets. (d) Includes commercial paper. (e) All other interest-bearing liabilities include prime brokerage-related customer payables. 232,907 288 Within the Consolidated average balance sheets, interest and rates summary, the principal amounts of nonaccrual loans have been included in the average loan balances used to determine the average interest rate earned on loans. Refer to Note 12 for additional information on nonaccrual loans, including interest accrued. (Table continued from previous page) Average balance 2018 Interest(h) Rate Average balance 2017 Interest (h) Rate JPMorgan Chase & Co./2019 Form 10-K $ 27,511 151,717 $ 1,115,848 227,994 52,426 $ 8,957 0.80% 4,630 2.03 1,248 2.38 182,105 2,585 2,481,423 1.42 568 2.52 247,968 8,807 3.55 1,848,842 26,795 1.45 407,219 31,085 42,560 22,501 Net interest income and net yield on interest-earning assets (a) 405,514 5,907 5,534 2.48 42,456 1,987 4.68 45,086 2,769 6.14 236,688 7,640 3.23 223,592 (j) 8,303 3.09 (j) (i) (i) 944,885 47,796 5.06 906,397 41,296 4.56 268,678 $ 2.91 194,232 1.46% $ 439,663 $ 4,238 0.96% 217,150 3,819 1.76 191,820 2,327 5,653 1.21 913 0.79 95,324 94 0.10 244,771 8,763 3.58 227,588 7,714 3.39 115,082 Interest rate spread(a) Total liabilities and stockholders' equity Total stockholders' equity 1,095 (75) 1,298 83 Beneficial interests issued by consolidated VIES, predominantly U.S. 37 38 75 (266) 256 (10) Long-term debt: U.S. 158 93 812 (762) 1,971 1,209 Non-U.S. 17 17 16 16 Intercompany funding: U.S. 719 Non-U.S. (47) 30 2,155 733 2,339 777 Federal funds purchased and securities loaned or sold under repurchase agreements: U.S. 1,133 294 1,427 46 1,167 Non-U.S. (77) (85) 137 5 237 1,213 242 Trading liabilities - debt, short-term and all other interest-bearing liabilities: (a)(b) U.S. (5) 354 56 203 Non-U.S. 222 Change in interest expense(a) Change in net interest income 293 84,571 3.61 20,645 114,323 53,786 53,683 167,244 $ 2,741,841 Liabilities Interest-bearing deposits(a) (13,331) Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings (a)(d) Beneficial interests issued by consolidated VIES Long-term debt(a) Total interest-bearing liabilities (a) Noninterest-bearing deposits(a) Trading liabilities - equity and other instruments (a)(f) Trading liabilities - derivative payables All other liabilities, including the allowance for lending-related commitments(a) Total liabilities Stockholders' equity Preferred stock Common stockholders' equity Trading liabilities - debt and all other interest-bearing liabilities (a) (e)(f) 2,345,491 3.93 1,967 (961) (668) (704) JPMorgan Chase & Co./2019 Form 10-K 4.63 Total investment securities Loans All other interest-earning assets(a)(c) Total interest-earning assets (a) Allowance for loan losses Cash and due from banks Trading assets equity and other instruments (a) Trading assets derivative receivables Goodwill, MSRS and other intangible assets All other noninterest-earning assets Total assets 319,875 9,617 3.01 (j) (i) 954,539 50,532 5.29 50,084 48,818 44 2,212,908 1,890 CECL: Current Expected Credit Losses CDS: Credit default swaps CCP: "Central counterparty" is a clearing house that interposes itself between counterparties to contracts traded in one or more financial markets, becoming the buyer to every seller and the seller to every buyer and thereby ensuring the future performance of open contracts. A CCP becomes a counterparty to trades with market participants through novation, an open offer system, or another legally binding arrangement. CCO: Chief Compliance Officer CCB: Consumer & Community Banking CCAR: Comprehensive Capital Analysis and Review CBB: Consumer & Business Banking CB: Commercial Banking Card Services includes the Credit Card and Merchant Services businesses. BHC: Bank holding company Benefit obligation: Refers to the projected benefit obligation for pension plans and the accumulated postretirement benefit obligation for OPEB plans. CEO: Chief Executive Officer Beneficial interests issued by consolidated VIES: Represents the interest of third-party holders of debt, equity securities, or other obligations, issued by VIES that JPMorgan Chase consolidates. AUM: "Assets under management": Represent assets managed by AWM on behalf of its Private Banking, Institutional and Retail clients. Includes "Committed capital not Called." AUC: Assets under custody AOCI: Accumulated other comprehensive income/(loss) ARM: Adjustable rate mortgage(s) AWM: Asset & Wealth Management ALCO: Asset Liability Committee AFS: Available-for-sale ABS: Asset-backed securities 2019 Form 10-K: Annual report on Form 10-K for year ended December 31, 2019, filed with the U.S. Securities and Exchange Commission. Glossary of Terms and Acronyms JPMorgan Chase & Co./2019 Form 10-K 292 Auto loan and lease origination volume: Dollar amount of auto loans and leases originated. (a) In the second quarter of 2019, the Firm implemented certain presentation changes that impacted interest income and interest expense, but had no effect on net interest income. These changes were made to align the accounting treatment between the balance sheet and the related interest income or expense, primarily by offsetting interest income and expense for certain prime brokerage-related held-for-investment customer receivables and payables that are currently presented as a single margin account on the balance sheet. These changes were applied retrospectively and, accordingly, prior period amounts were revised to conform with the current presentation. (b) Includes commercial paper. CET1 Capital: Common equity Tier 1 capital CFP: Contingency funding plan EC: European Commission DVA: Debit valuation adjustment Dodd-Frank Act: Wall Street Reform and Consumer Protection Act Deposit margin/deposit spread: Represents net interest income expressed as a percentage of average deposits. Distributed denial-of-service attack: The use of a large number of remote computer systems to electronically send a high volume of traffic to a target website to create a service outage at the target. This is a form of cyberattack. Debit and credit card sales volume: Dollar amount of card member purchases, net of returns. CVA: Credit valuation adjustment CTC: CIO, Treasury and Corporate CRSC: Conduct Risk Steering Committee CRO: Chief Risk Officer mention, substandard and doubtful categories for regulatory purposes. Glossary of Terms and Acronyms CFTC: Commodity Futures Trading Commission CFO: Chief Financial Officer 293 Credit derivatives: Financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Upon the occurrence of a credit event by the reference entity, which may include, among other events, the bankruptcy or failure to pay its obligations, or certain restructurings of the debt of the reference entity, neither party has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value at the time of settling the credit derivative contract. The determination as to whether a credit event has occurred is generally made by the relevant International Swaps and Derivatives Association ("ISDA") Determinations Committee. Criticized: Criticized loans, lending-related commitments and derivative receivables that are classified as special Credit cycle: A period of time over which credit quality improves, deteriorates and then improves again (or vice versa). The duration of a credit cycle can vary from a couple of years to several years. Core loans: Represents loans central to the Firm's ongoing businesses; core loans exclude loans classified as trading assets, runoff portfolios, discontinued portfolios and portfolios the Firm has an intent to exit. Commercial Card: provides a wide range of payment services to corporate and public sector clients worldwide through the commercial card products. Services include procurement, corporate travel and entertainment, expense management services, and business-to-business payment solutions. resources. Collateral-dependent: A loan is considered to be collateral- dependent when repayment of the loan is expected to be provided solely by the underlying collateral, rather than by cash flows from the borrower's operations, income or other CLTV: Combined loan-to-value Client assets: Represent assets under management as well as custody, brokerage, administration and deposit accounts. Client deposits and other third-party liabilities: Deposits, as well as deposits that are swept to on-balance sheet liabilities (e.g., commercial paper, federal funds purchased and securities loaned or sold under repurchase agreements) as part of client cash management programs. CLO: Collateralized loan obligations CIO: Chief Investment Office CIB: Corporate & Investment Bank Chase Bank USA, N.A.: Chase Bank USA, National Association JPMorgan Chase & Co./2019 Form 10-K Eligible LTD: Long-term debt satisfying certain eligibility criteria 2,536 $ 4,277 1,741 $ 1,006,184 $ 0.57% 5,973 $ 1,045,037 $ 2,556,062 $ 138,992 53,999 $ 59,588 20,432 2,608,898 $ 154,010 54,669 60,734 118,152 21,694 3.01 65,284 3.16 125,530 961 3,962 (945) $ 2,857 189,282 $ 2,089 $ 3,034 $ 7,167 721 17 7,539 (372) 5,754 1,792 704 668 0.28% (293) 177,788 1.26 481 0.86 1,611 187,386 38,095 2.08 1,144 54,993 1.62 3,066 2,387 Embedded derivatives: are implicit or explicit terms or features of a financial instrument that affect some or all of the cash flows or the value of the instrument in a manner similar to a derivative. An instrument containing such terms or features is referred to as a "hybrid." The component of the hybrid that is the non-derivative instrument is referred to as the "host." For example, callable debt is a hybrid instrument that contains a plain vanilla debt instrument (i.e., the host) and an embedded option that allows the issuer to redeem the debt issue at a specified date for a specified amount (i.e., the embedded derivative). However, a floating rate instrument is not a hybrid composed of a fixed-rate instrument and an interest rate swap. ERISA: Employee Retirement Income Security Act of 1974 EPS: Earnings per share ETD: “Exchange-traded derivatives": Derivative contracts that are executed on an exchange and settled via a central clearing house. Prime mortgage loans are made to borrowers with good credit records who meet specific underwriting requirements, including prescriptive requirements related to income and overall debt levels. New prime mortgage borrowers provide full documentation and generally have reliable payment histories. Prime The option ARM real estate loan product is an adjustable- rate mortgage loan that provides the borrower with the option each month to make a fully amortizing, interest-only or minimum payment. The minimum payment on an option ARM loan is based on the interest rate charged during the introductory period. This introductory rate is usually significantly below the fully indexed rate. The fully indexed rate is calculated using an index rate plus a margin. Once the introductory period ends, the contractual interest rate charged on the loan increases to the fully indexed rate and adjusts monthly to reflect movements in the index. The minimum payment is typically insufficient to cover interest accrued in the prior month, and any unpaid interest is deferred and added to the principal balance of the loan. Option ARM loans are subject to payment recast, which converts the loan to a variable-rate fully amortizing loan upon meeting specified loan balance and anniversary date triggers. Alt-A loans are generally higher in credit quality than subprime loans but have characteristics that would disqualify the borrower from a traditional prime loan. Alt-A lending characteristics may include one or more of the following: (i) limited documentation; (ii) a high CLTV ratio; (iii) loans secured by non-owner occupied properties; or (iv) a debt-to-income ratio above normal limits. A substantial proportion of the Firm's Alt-A loans are those where a borrower does not provide complete documentation of his or her assets or the amount or source of his or her income. Option ARMS Alt-A Mortgage product types: Glossary of Terms and Acronyms 295 Correspondent - Banks, thrifts, other mortgage banks and other financial institutions that sell closed loans to the Firm. Retail - Borrowers who buy or refinance a home through direct contact with a mortgage banker employed by the Firm using a branch office, the Internet or by phone. Borrowers are frequently referred to a mortgage banker by a banker in a Chase branch, real estate brokers, home builders or other third parties. Mortgage origination channels: Subprime Moody's: Moody's Investor Services MD&A: Management's discussion and analysis MBS: Mortgage-backed securities Measurement alternative: Measures equity securities without readily determinable fair values at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer. Master netting agreement: A single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). The LTV ratio considering all available lien positions, as well as unused lines, related to the property. Combined LTV ratios are used for junior lien home equity products. Managed basis: A non-GAAP presentation of Firmwide financial results that includes reclassifications to present revenue on a fully taxable-equivalent basis. Management also uses this financial measure at the segment level, because it believes this provides information to enable investors to understand the underlying operational performance and trends of the particular business segment and facilitates a comparison of the business segment with the performance of competitors. Combined LTV ratio An estimate of the LTV as of a certain date. The current estimated LTV ratios are calculated using estimated collateral values derived from a nationally recognized home price index measured at the metropolitan statistical area ("MSA") level. These MSA-level home price indices consist of actual data to the extent available and forecasted data where actual data is not available. As a result, the estimated collateral values used to calculate these ratios do not represent actual appraised loan-level collateral values; as such, the resulting LTV ratios are necessarily imprecise and should therefore be viewed as estimates. Current estimated LTV ratio date. JPMorgan Chase & Co./2019 Form 10-K The LTV ratio at the origination date of the loan. Origination date LTV ratios are calculated based on the actual appraised values of collateral (i.e., loan-level data) at the origination Merchant Services: is a business that primarily processes transactions for merchants. LTV: "Loan-to-value": For residential real estate loans, the relationship, expressed as a percentage, between the principal amount of a loan and the appraised value of the collateral (i.e., residential real estate) securing the loan. Origination date LTV ratio Subprime loans are loans that, prior to mid-2008, were offered to certain customers with one or more high risk characteristics, including but not limited to: (i) unreliable or poor payment histories; (ii) a high LTV ratio of greater than 80% (without borrower-paid mortgage insurance); (iii) a high debt-to-income ratio; (iv) an occupancy type for the loan is other than the borrower's primary residence; or (v) a history of delinquencies or late payments on the loan. MSA: Metropolitan statistical areas Multi-asset: Any fund or account that allocates assets under management to more than one asset class. 3.87 76,728 3.47 41,504 2,170,974 (13,453) 1,312 Nonaccrual loans: Loans for which interest income is not recognized on an accrual basis. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest have been in default for a period of 90 days or more unless the loan is both well-secured and in the process of collection. Collateral-dependent loans are typically maintained on nonaccrual status. NOL: Net operating loss NM: Not meaningful Net yield on interest-earning assets: The average rate for interest-earning assets less the average rate paid for all sources of funds. MSR: Mortgage servicing rights Net revenue rate: Represents Card Services net revenue (annualized) expressed as a percentage of average loans for the period. Net mortgage servicing revenue: Includes operating revenue earned from servicing third-party mortgage loans, which is recognized over the period in which the service is provided; changes in the fair value of MSRS; the impact of risk management activities associated with MSRs; and gains and losses on securitization of excess mortgage servicing. Net mortgage servicing revenue also includes gains and losses on sales and lower of cost or fair value adjustments of certain repurchased loans insured by U.S. government agencies. ⚫ Partner payments: Payments to co-brand credit card partners based on the cost of loyalty program rewards earned by cardholders on credit card transactions. Reward costs: The cost to the Firm for points earned by cardholders enrolled in credit card rewards programs. Interchange income: Fees earned by credit and debit card issuers on sales transactions. Net interchange income includes the following components: Net charge-off/(recovery) rate: Represents net charge- offs/(recoveries) (annualized) divided by average retained loans for the reporting period. Net Capital Rule: Rule 15c3-1 under the Securities Exchange Act of 1934. • 296 NAV: Net Asset Value NA: Data is not applicable or available for the period presented. Net production revenue: Includes fees and income recognized as earned on mortgage loans originated with the intent to sell, and the impact of risk management activities associated with the mortgage pipeline and warehouse loans. Net production revenue also includes gains and losses on sales and lower of cost or fair value adjustments on mortgage loans held-for-sale (excluding certain repurchased loans insured by U.S. government agencies), and changes in the fair value of financial instruments measured under the fair value option. Loss emergence period: Represents the time period between the date at which the loss is estimated to have been incurred and the ultimate realization of that loss. LTIP: Long-term incentive plan LOB CROS: Line of Business and CTC Chief Risk Officers LOB: Line of business Ginnie Mae: Government National Mortgage Association GSIB: Global systemically important banks G7: Group of Seven nations: Countries in the G7 are Canada, France, Germany, Italy, Japan, the U.K. and the U.S. G7 government bonds: Bonds issued by the government of one of the G7 nations. FVA: Funding valuation adjustment FX: Foreign exchange FTE: Fully taxable equivalent FSB: Financial Stability Board Free standing derivatives: a derivative contract entered into either separate and apart from any of the Firm's other financial instruments or equity transactions. Or, in conjunction with some other transaction and is legally detachable and separately exercisable. Freddie Mac: Federal Home Loan Mortgage Corporation FRC: Firmwide Risk Committee Forward points: Represents the interest rate differential between two currencies, which is either added to or subtracted from the current exchange rate (i.e., “spot rate") to determine the forward exchange rate. Firm: JPMorgan Chase & Co. FICO score: A measure of consumer credit risk provided by credit bureaus, typically produced from statistical models by Fair Isaac Corporation utilizing data collected by the credit bureaus. Headcount-related expense: Includes salary and benefits (excluding performance-based incentives), and other noncompensation costs related to employees. FICC: The Fixed Income Clearing Corporation FHA: Federal Housing Administration FFIEC: Federal Financial Institutions Examination Council 294 Federal Reserve: The Board of the Governors of the Federal Reserve System FDIC: Federal Deposit Insurance Corporation FDIA: Federal Depository Insurance Act FCC: Firmwide Control Committee FCA: Financial Conduct Authority FASB: Financial Accounting Standards Board Fannie Mae: Federal National Mortgage Association EU: European Union FHLB: Federal Home Loan Bank HELOAN: Home equity loan HELOC: Home equity line of credit Home equity-senior lien: Represents loans and commitments where JPMorgan Chase holds the first security interest on the property. LLC: Limited Liability Company LIBOR: London Interbank Offered Rate LGD: Loss given default LDA: Loss Distribution Approach LCR: Liquidity coverage ratio Loan-equivalent: Represents the portion of the unused commitment or other contingent exposure that is expected, based on historical portfolio experience, to become drawn prior to an event of a default by an obligor. JPMorgan Securities: J.P. Morgan Securities LLC JPMorgan Chase Bank, N.A.: JPMorgan Chase Bank, National Association ISDA: International Swaps and Derivatives Association JPMorgan Chase: JPMorgan Chase & Co. IPO: Initial public offering Investment-grade: An indication of credit quality based on JPMorgan Chase's internal risk assessment. The Firm considers ratings of BBB-/Baa3 or higher as investment- grade. All TDRS (both wholesale and consumer), including ones that have returned to accrual status All wholesale nonaccrual loans • Impaired loan: Impaired loans are loans measured at amortized cost, for which it is probable that the Firm will be unable to collect all amounts due, including principal and interest, according to the contractual terms of the agreement. Impaired loans include the following: IHC: JPMorgan Chase Holdings LLC, an intermediate holding company IDI: Insured depository institutions ICAAP: Internal capital adequacy assessment process IBOR: Interbank Offered Rate Glossary of Terms and Acronyms JPMorgan Chase & Co./2019 Form 10-K HTM: Held-to-maturity HQLA: High-quality liquid assets Households: A household is a collection of individuals or entities aggregated together by name, address, tax identifier and phone number. Home equity-junior lien: Represents loans and commitments where JPMorgan Chase holds a security interest that is subordinate in rank to other liens. (13,269) 650 349 2,334 15,971 27,753 $ 27,907 $ $ 27,260 15,623 11,637 10,389 12,728 12,491 12,919 11,992 Pre-provision profit 28,832 $ 29,123 $ 26,109 16,341 16,395 15,720 16,080 $ Total noninterest expense $ Total net revenue Selected income statement data 2nd quarter 1st quarter 3rd quarter 4th quarter 2nd quarter 1st quarter 4th quarter 3rd quarter (in millions, except per share, ratio, headcount data and where otherwise noted) 2018 28,331 $ 29,341 16,339 16,422 2019 11,782 Provision for credit losses 10,662 10,572 2,256 2,309 1,775 2,054 1,690 2,325 2,045 Income tax expense 10,689 8,841 11,827 11,233 11,405 10,565 Income before income tax expense 1,165 1,210 948 1,548 1,495 1,149 1,514 1,427 11,342 1,950 As of or for the period ended Supplementary information 45,538 813 184 864,149 45,395 5.25 832,608 39,439 4.74 80,736 2,401 1.95 2.97 1,857 2.52 48,818 1,890 3.87 41,504 1,312 3.16 2,212,908 76,728 3.47 73,789 Selected quarterly financial data (unaudited) 697 3.36 0.11 38,055 88 0.23 27,214 29 0.11 140,221 5,068 3.61 128,157 35,805 4,186 104,550 3,695 3.53 99,431 3,528 3.55 200,883 6,943 3.46 223,140 7,490 3.27 2,170,974 Net income 8,520 $ 14% ROE(b) Selected ratios and metrics 0.56 0.56 0.80 0.80 0.80 0.80 0.90 0.90 15% Cash dividends declared per share 55.14 55.68 56.33 57.62 59.52 60.48 60.98 TBVPS(a) 67.59 68.85 69.52 54.05 70.35 16% 12% 56 58 Overhead ratio 1.37 1.28 1.28 1.06 1.39 1.41 1.30 1.22 16% ROA(b) 17 17 14 19 20 18 17 ROTCE(a)(b) 15% 14% 14% 19 $ 71.78 75.24 1.99 $ 2.65 2.83 $ 2.82 3,250.6 3,259.7 3,207.2 2.69 $ 2.68 3,198.5 3,140.7 3,148.5 Diluted Average shares: Basic 2.57 Diluted $ 2.58 $ Basic Net income: Earnings per share data 8,316 $ 8,380 $ $ 7,066 $ 9,179 9,652 $ 9,080 $ $ 73.88 2.35 $ $ 75.98 Book value per share 3,404.8 3,360.9 3,325.4 $ 375,239 $ 350,204 $ 374,423 $ 319,780 3,275.8 3,197.5 $ 369,133 $ 357,479 $ 328,387 3,244.0 3,136.5 429,913 3,084.0 2.31 Common shares at period-end Market capitalization Market and per common share data 3,458.3 3,479.5 2.37 2.29 3,415.2 3,434.7 3,376.1 3,394.3 3,335.8 3,347.3 2.34 1.98 2.65 3,298.0 3,308.2 2.38 $ 65,284 1.79 802,786 U.S. Non-U.S. 236 362 598 106 654 760 2 61 63 425 26 59 Trading assets - debt instruments: U.S. 2,646 (589) 2,057 446 436 882 Non-U.S. 216 33 (188) 252 686 Volume Increase/(decrease) due to change in: Rate Net change Volume Rate Net change $ (3,030) $ 35 915 $ 173 60 (1,141) $ 2,751 $ 1,610 59 59 1,304 337 1,641 267 3.01 1,067 168 518 (2,115) 95 Increase/(decrease) due to change in: 28 (20) 212 332 544 All other interest-earning assets, predominantly U.S.(a) 48 29 77 283 295 578 Change in interest income(a) 34 4,826 7,843 1,369 10,075 11,444 Interest-bearing liabilities Interest-bearing deposits: U.S. 407 Non-U.S. 165 1,927 485 3,017 187 105 Non-U.S. 167 Investment securities: U.S. 2,723 (703) 2,020 (770) 223 (547) Non-U.S. (79) (71) 36 (189) 73 (116) Loans: U.S. 628 2,074 2,702 1,710 4,246 5,956 (43) 2019 versus 2018 800 Non-U.S. 85,269 1,306 Securities borrowed: (a) 75,000 1,223 1.63 21,079 493 2.34 32,457 503 0.69 1.55 7,954 3.32 262,817 6,745 2.57 3,528 24 0.68 1,111 8 0.72 239,718 927 134,826 1.51 4,562 0.57 769,596 2,223 0.29 242,251 1,411 0.58 236,588 634 0.27 117,754 2,562 2.18 115,574 1,349 1.17 71,528 504 0.70 71,812 262 0.37 147,512 2,225 (51,933) (746) 1.53 746 2.69 5,451 1.05 5,351 1.16 JPMorgan Chase & Co./2019 Form 10-K 24.7 22.3 22.5 21.1 291 46,059 Changes in net interest income, volume and rate analysis 2018 versus 2017 (Unaudited) Year ended December 31, (On a taxable-equivalent basis; in millions) Interest-earning assets Deposits with banks: U.S. 51,933 Federal funds sold and securities purchased under resale agreements: U.S. The table below presents an attribution of net interest income between volume and rate. The attribution between volume and rate is calculated using annual average balances for each category of assets and liabilities shown in the table and the corresponding annual rates (refer to pages 288-292 for more information on average balances and rates). In this analysis, when the change cannot be isolated to either volume or rate, it has been allocated to volume. The annual rates include the impact of changes in market rates, as well as the impact of any change in composition of the various products within each category of asset or liability. This analysis is calculated separately for each category without consideration of the relationship between categories (for example, the net spread between the rates earned on assets and the rates paid on liabilities that fund those assets). As a result, changes in the granularity or groupings considered in this analysis would produce a different attribution result, and due to the complexities involved, precise allocation of changes in interest rates between volume and rates is inherently complex and judgmental. 2.95 Non-U.S. 2.37% 50,236 (2,874) 2,874 25 1,731,425 21,041 1.22 1,699,781 13,874 0.82 481,483 471,193 $ (25) 21,041 2,212,908 $ $ 2.52% 55,687 $ 51,410 13,874 2,170,974 $ $ 0.95% 0.64% Stephen B. Burke 2,3 Chairman JPMorgan Chase & Co./2019 Form 10-K Board of Directors Linda B. Bammann4 Retired Deputy Head of Risk Management JPMorgan Chase & Co. (Financial services) James A. Bell¹ Retired Executive Vice President The Boeing Company (Aerospace) 299 Chief Executive Officer Henry Crown and Company (Diversified investments) (Television and entertainment) Todd A. Combs 2,3,5 Investment Officer Berkshire Hathaway Inc. (Conglomerate) James S. Crown4 Chairman and James Dimon Chairman and Chief Executive Officer JPMorgan Chase & Co. (Financial services) Timothy P. Flynn¹ Retired Chairman and Chief Executive Officer KPMG 1,5 (Professional services) Warehouse loans: Consist of prime mortgages originated with the intent to sell that are accounted for at fair value and classified as trading assets. Mellody Hobson 4,5 Co-CEO and President Ariel Investments, LLC (Investment management) NBCUniversal, LLC VIES: Variable interest entities JPMorgan Chase & Co./2019 Form 10-K VCG: Valuation Control Group Laban P. Jackson, Jr.¹ SOFR: Secured Overnight Financing Rate SPES: Special purpose entities Structural interest rate risk: Represents interest rate risk of the non-trading assets and liabilities of the Firm. Structured notes: Structured notes are financial instruments whose cash flows are linked to the movement in one or more indexes, interest rates, foreign exchange rates, commodities prices, prepayment rates, or other market variables. The notes typically contain embedded (but not separable or detachable) derivatives. Contractual cash flows for principal, interest, or both can vary in amount and timing throughout the life of the note based on non-traditional indexes or non-traditional uses of traditional interest rates or indexes. Taxable-equivalent basis: In presenting results on a managed basis, the total net revenue for each of the business segments and the Firm is presented on a tax- equivalent basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in managed basis results on a level comparable to taxable investments and securities; the corresponding income tax impact related to tax-exempt items is recorded within income tax expense. TBVPS: Tangible book value per share TCE: Tangible common equity TDR: “Troubled debt restructuring" is deemed to occur when the Firm modifies the original terms of a loan agreement by granting a concession to a borrower that is experiencing financial difficulty. TLAC: Total loss-absorbing capacity U.K.: United Kingdom Unaudited: Financial statements and information that have Glossary of Terms and Acronyms not been subjected to auditing procedures sufficient to permit an independent certified public accountant to express an opinion. U.S.: United States of America U.S.government agencies: U.S. government agencies include, but are not limited to, agencies such as Ginnie Mae and FHA, and do not include Fannie Mae and Freddie Mac which are U.S. government-sponsored enterprises (“U.S. GSES"). In general, obligations of U.S. government agencies are fully and explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S. government in the event of a default. U.S. GAAP: Accounting principles generally accepted in the U.S. U.S. GSE(s): "U.S. government-sponsored enterprises” are quasi-governmental, privately-held entities established or chartered by the U.S. government to serve public purposes as specified by the U.S. Congress to improve the flow of credit to specific sectors of the economy and provide certain essential services to the public. U.S. GSES include Fannie Mae and Freddie Mac, but do not include Ginnie Mae or FHA. U.S. GSE obligations are not explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S. government. U.S. LCR: Liquidity coverage ratio under the final U.S. rule. U.S. Treasury: U.S. Department of the Treasury VA: U.S. Department of Veterans Affairs VaR: "Value-at-risk" is a measure of the dollar amount of potential loss from adverse market moves in an ordinary market environment. VGF: Valuation Governance Forum Chairman and Chief Executive Officer Clear Creek Properties, Inc. (Real estate development) RWA: "Risk-weighted assets": Basel III establishes two comprehensive approaches for calculating RWA (a Standardized approach and an Advanced approach) which include capital requirements for credit risk, market risk, and in the case of Basel III Advanced, also operational risk. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk- weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. Chief Executive Officer JPMORGAN CHASE & Co. Corporate headquarters 383 Madison Avenue New York, NY 10179-0001 Telephone: 212-270-6000 jpmorganchase.com Annual Report on Form 10-K The Annual Report on Form 10-K of JPMorgan Chase & Co. as filed with the U.S. Securities and Exchange Commission will be made available without charge upon request to: Office of the Secretary JPMorgan Chase & Co. 4 New York Plaza New York, NY 10004-2413 Stock listing New York Stock Exchange The New York Stock Exchange ticker symbol for the common stock of JPMorgan Chase & Co. is JPM. Financial information about JPMorgan Chase & Co. can be accessed by visiting the Investor Relations website at jpmorganchase.com. Additional questions should be addressed to: Investor Relations JPMorgan Chase & Co. 277 Park Avenue New York, NY 10172-0003 Telephone: 212-270-2479 JPMCinvestorrelations@jpmchase.com Directors To contact any of the Board members or committee chairs, the Lead Independent Director or the non-management directors as a group, please mail correspondence to: JPMorgan Chase & Co. Attention (Board member(s)) Office of the Secretary 4 New York Plaza JPMorgan Chase & Co./2019 Annual Report New York, NY 10004-2413 302 Ayala Corporation Makati City, Philippines London, United Kingdom Ratan Naval Tata Chairman Emeritus Tata Sons Ltd Mumbai, India Joseph C. Tsai Executive Vice Chairman Alibaba Group Hong Kong, China The Hon. Tung Chee Hwa GBM Vice Chairman National Committee of the Chinese People's Political Consultative Conference Hong Kong, China Masahiko Uotani President and Group Chief Executive Officer Shiseido Co., Ltd. Tokyo, Japan Cees J.A. van Lede Former Chairman and Chief Executive Officer, Board of Management AkzoNobel Amsterdam, The Netherlands Jaime Augusto Zobel de Ayala Chairman and Chief Executive Officer * Ex-officio The Corporate Governance Principles, the charters of the principal standing Board committees, the Code of Conduct, the Code of Ethics for Finance Professionals and other governance information can be accessed by visiting our website at jpmorganchase.com and clicking on “Governance" under the "About us" tab. Transfer agent and registrar Computershare 462 South 4th Street Suite 1600 300 Madison Avenue New York, NY 10017 "JPMorgan Chase," "J.P. Morgan,” “Chase,” the Octagon symbol and other words or symbols in this report that identify JPMorgan Chase services are service marks of JPMorgan Chase & Co. Other words or symbols in this report that identify other parties' goods or services may be trademarks or service marks of those other parties. 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Stockholder inquiries Contact Computershare: By telephone: Chief Executive Officer OCI N.V. Within the United States, Canada and Puerto Rico: 800-758-4651 (toll free) TDD service for the hearing impaired within the United States, Canada and Puerto Rico: 800-231-5469 (toll free) All other locations: 201-680-6610 (collect) By regular mail: Computershare P.O. Box 505000 Louisville, KY 40233 United States By overnight delivery: Computershare 462 South 4th Street Suite 1600 Louisville, KY 40202 United States From all other locations: 201-680-6862 (collect) NYSE CLOSING B Nassef Sawiris Chairman and Chief Executive Officer Tenaris John L. Donnelly Mark S. Garvin Vittorio U. Grilli Walter A. Gubert Mel R. Martinez JPMorgan Chase & Co./2019 Annual Report David Mayhew E. John Rosenwald 301 J.P. Morgan International Council Rt. Hon. Tony Blair Chairman of the Council Former Prime Minister of Great Britain and Northern Ireland London, United Kingdom The Hon. Robert M. Gates Vice Chairman of the Council Partner Rice, Hadley, Gates & Manuel LLC Washington, District of Columbia Phyllis J. Campbell Bernard Arnault JPMorgan Chase Vice Chairs Canada Michael A. Neal 4 Retired Vice Chairman General Electric Company; Retired Chairman and Cassander Verwey Russia and Kazakhstan Yan Tavrovsky Latin America/Caribbean Andean, Caribbean and Central America Moises Mainster Colombia Angela Hurtado Argentina Facundo D. Gómez Minujin Brazil José Berenguer Chile Alfonso Eyzaguirre Mexico Felipe García-Moreno North America David E. Rawlings Chairman and Chief Executive Officer LVMH Moët Hennessy - Louis Vuitton Paris, France Paul Bulcke Chairman of the Board of Directors Nestlé S.A. Joe Kaeser President and Chief Executive Officer Siemens AG Munich, Germany The Hon. Henry A. Kissinger Chairman Kissinger Associates, Inc. New York, New York Jorge Paulo Lemann Director The Kraft Heinz Company Pittsburgh, Pennsylvania Nancy McKinstry Chief Executive Officer and Chairman of the Executive Board Wolters Kluwer Alphen aan den Rijn, The Netherlands Amin H. Nasser President and Chief Executive Officer Saudi Aramco Dhahran, Saudi Arabia The Hon. Condoleezza Rice Partner Rice, Hadley, Gates & Manuel LLC Stanford, California Paolo Rocca The Hon. John Howard OM AC Former Prime Minister of Australia Sydney, Australia The Hon. Carla A. Hills Chairman and Chief Executive Officer Hills & Company International Consultants Washington, District of Columbia Moscow, Russia Chairman of the Executive Board Sberbank Vevey, Switzerland Jamie Dimon* Chairman and Chief Executive Officer JPMorgan Chase & Co. New York, New York John Elkann Chairman and Chief Executive Officer EXOR N.V. Turin, Italy Buenos Aires, Argentina Ignacio S. Galán Madrid, Spain Armando Garza Sada Chairman of the Board ALFA, S.A.B. of C.V. San Pedro Garza García, Mexico Alex Gorsky Chairman and Chief Executive Officer Johnson & Johnson New Brunswick, New Jersey Herman Gref Chief Executive Officer, Chairman and Chief Executive Officer Iberdrola, S.A. JP Investor Services Program JPMorgan Chase & Co.'s Investor Services Program offers a variety of convenient, low-cost services to make it easier to reinvest dividends and buy and sell shares of JPMorgan Chase & Co. common stock. A brochure and enrollment materials may be obtained by contacting the Program Administrator, Computershare, by calling 800-758-4651, by writing to the address indicated above or by visiting its website at www-us.computershare.com/investor. NY Australia and New Zealand Asia Pacific Senior Country Officers and Location Heads Martin G. Marrón Viswas Raghavan Filippo Gori Latin America/Canada Europe/Middle East/Africa Asia Pacific Regional Chief Executive Officers JPMorgan Chase & Co./2019 Annual Report General Auditor Lou Rauchenberger Investor Relations LIST Joseph M. Evangelisti Corporate Communications Jason R. Scott Robert Bedwell China Mark Leung Hong Kong Iberia Dorothee Blessing Germany Mustafa Bagriacik Kyril Courboin Nick Bossart Turkey France Tanguy A. Piret Firmwide Controller Switzerland Sub-Saharan Africa Kevin Latter Bader Alamoudi Saudi Arabia Ali Moosa Bahrain, Egypt and Lebanon Anton J. Ulmer Austria Europe/Middle East/Africa Belgium Ignacio de la Colina Nicole Giles Other Corporate Officers Daniel E. Pinto Chief Executive Officer Chairman and James Dimon Operating Committee 5 Public Responsibility Committee 4 Risk Committee 3 Corporate Governance & Nominating Committee 2 Compensation & Management Development Committee 1 Audit Committee Member of: Retired Chairman and Chief Executive Officer Exxon Mobil Corporation (Oil and gas) JPMorgan Chase & Co.; Lead Independent Director Lee R. Raymond 2,3 (Industrial and financial services) GE Capital Co-President and Chief Operating Officer; CEO, Corporate & Investment Bank Gordon A. Smith Head of Corporate Responsibility; Chairman of the Mid-Atlantic Region Peter L. Scher Jennifer A. Piepszak Chief Financial Officer CEO, Commercial Banking Douglas B. Petno Robin Leopold Head of Human Resources CEO, Consumer Lending Marianne Lake Molly Carpenter Secretary Stacey Friedman General Counsel Mary Callahan Erdoes Chief Information Officer Lori A. Beer Chief Risk Officer Ashley Bacon CEO, Consumer & Community Banking Chief Operating Officer; Co-President and CEO, Asset & Wealth Management Ireland 300 Israel Revenue wallet: Proportion of fee revenue based on estimates of investment banking fees generated across the industry (i.e., the revenue wallet) from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third-party provider of investment banking competitive analysis and volume- based league tables for the above noted industry products. RHS: Rural Housing Service of the U.S. Department of Agriculture Retained loans: Loans that are held-for-investment (i.e., excludes loans held-for-sale and loans at fair value). GAAP, which excludes the impact of taxable-equivalent adjustments. Glossary of Terms and Acronyms 297 JPMorgan Chase & Co./2019 Form 10-K Reported basis: Financial statements prepared under U.S. REO: Real estate owned Regulatory VaR: Daily aggregated VaR calculated in accordance with regulatory rules. REIT: "Real estate investment trust”: A special purpose investment vehicle that provides investors with the ability to participate directly in the ownership or financing of real- estate related assets by pooling their capital to purchase and manage income property (i.e., equity REIT) and/or mortgage loans (i.e., mortgage REIT). REITS can be publicly or privately held and they also qualify for certain favorable tax considerations. PSUs: Performance share units derivatives used for specific risk management purposes, primarily to mitigate credit risk and foreign exchange risk. derivatives designated in qualifying hedge accounting relationships, primarily fair value hedges of commodity and foreign exchange risk; Principal transactions revenue also includes realized and unrealized gains and losses related to: In connection with its client-driven market-making activities, the Firm transacts in debt and equity instruments, derivatives and commodities, including physical commodities inventories and financial instruments that reference commodities. Unrealized gains and losses result from changes in valuation. Realized gains and losses result from the sale of instruments, closing out or termination of transactions, or interim cash payments. Risk-rated portfolio: Credit loss estimates are based on estimates of the probability of default ("PD") and loss severity given a default. The probability of default is the likelihood that a borrower will default on its obligation; the loss given default ("LGD") is the estimated loss on the loan that would be realized upon the default and takes into consideration collateral and structural support for each credit facility. realized and unrealized gains and losses on financial instruments and commodities transactions, including those accounted for under the fair value option, primarily used in client-driven market-making activities, and on private equity investments. ROA: Return on assets ROTCE: Return on tangible common equity CHASE WELCOME TO Carin Bryans Ε SMBS: Stripped mortgage-backed securities SLR: Supplementary leverage ratio Single-name: Single reference-entities Shelf Deals: Shelf offerings are SEC provisions that allow issuers to register for new securities without selling the entire issuance at once. Since these issuances are filed with the SEC but are not yet priced in the market, they are not included in the league tables until the actual securities are issued. Seed capital: Initial JPMorgan capital invested in products, such as mutual funds, with the intention of ensuring the fund is of sufficient size to represent a viable offering to clients, enabling pricing of its shares, and allowing the manager to develop a track record. After these goals are achieved, the intent is to remove the Firm's capital from the investment. Securities financing agreements: Include resale, repurchase, securities borrowed and securities loaned agreements 298 SEC: Securities and Exchange Commission Scored portfolio: The scored portfolio predominantly includes residential real estate loans, credit card loans and certain auto and business banking loans where credit loss estimates are based on statistical analysis of credit losses over discrete periods of time. The statistical analysis uses portfolio modeling, credit scoring and decision-support tools. SAR(S): Stock appreciation rights S&P: Standard and Poor's 500 Index RSU(s): Restricted stock units ROU assets: Right-of-use assets ROE: Return on equity the bid-offer spread, which is the difference between the price at which a market participant is willing and able to sell an instrument to the Firm and the price at which another market participant is willing and able to buy it from the Firm, and vice versa; and CHASE CENTER Pre-provision profit/(loss): Represents total net revenue less noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses. Thailand Edmund Y. Lee Singapore Carlos Ma. G Mendoza Philippines Steve R. Clayton Malaysia Haryanto T. Budiman M.L. Chayotid Kridakon Indonesia South and South East Asia Tae Jin Park Korea Steve Teru Rinoie Japan Filippo Gori Roy Navon Pretax margin: Represents income before income tax expense divided by total net revenue, which is, in management's view, a comprehensive measure of pretax performance derived by measuring earnings after all costs are taken into consideration. It is one basis upon which management evaluates the performance of AWM against the performance of their respective competitors. Principal transactions revenue: Principal transactions revenue is driven by many factors, including: Kalpana Morparia Taiwan Italy Vietnam Carl K. Chien PCI: "Purchased credit-impaired" loans represents certain loans that were acquired and deemed to be credit-impaired on the acquisition date in accordance with the guidance of the FASB. The guidance allows purchasers to aggregate credit-impaired loans acquired in the same fiscal quarter into one or more pools, provided that the loans have common risk characteristics(e.g., product type, LTV ratios, FICO scores, past due status, geographic location). A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. PD: Probability of default Participating securities: Represents unvested share-based compensation awards containing nonforfeitable rights to dividends or dividend equivalents (collectively, "dividends"), which are included in the earnings per share calculation using the two-class method. JPMorgan Chase grants RSUs to certain employees under its share-based compensation programs, which entitle the recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock. These unvested awards meet the definition of participating securities. Under the two-class method, all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities, based on their respective rights to receive dividends. PCA: Prompt corrective action Parent Company: JPMorgan Chase & Co. Overhead ratio: Noninterest expense as a percentage of total net revenue. Over-the-counter cleared (“OTC-cleared") derivatives: Derivative contracts that are negotiated and executed bilaterally, but subsequently settled via a central clearing house, such that each derivative counterparty is only exposed to the default of that clearing house. Over-the-counter ("OTC") derivatives: Derivative contracts that are negotiated, executed and settled bilaterally between two derivative counterparties, where one or both counterparties is a derivatives dealer. OCC: Office of the Comptroller of the Currency OCI: Other comprehensive income/(loss) OPEB: Other postretirement employee benefit OTTI: Other-than-temporary impairment PRA: Prudential Regulation Authority Glossary of Terms and Acronyms The Netherlands Khaled Hobballah Karim Tannir Middle East and North Africa Pablo Garnica Luxembourg Francesco Cardinali Nonperforming assets: Nonperforming assets include nonaccrual loans, nonperforming derivatives and certain assets acquired in loan satisfaction, predominantly real estate owned and other commercial and personal property. NOW: Negotiable Order of Withdrawal OAS: Option-adjusted spread Van Bich Phan Our clients: Relentlessly focused on delivering solutions and capital to drive their success Clients are at the absolute center of everything we do, and every day, we strive to deliver differentiated advice, tailored solutions and meaningful capital to help them succeed. The breadth and quality of our capabili- ties, along with our outstanding team, allow us to build deep, valuable relationships over time. By being part of JPMorgan Chase, we have the ability to serve clients throughout the life cycle of their businesses from opening their first operating accounts and expanding overseas to funding an important acquisition or taking their company public. In 2019, across our business, we made more than 290,000 client calls and grew loans by $2.4 billion, ending the year with $208 billion in average loan balances. Our long-term view, unmatched solutions and enduring commitment to our clients set us apart in the industry. As our clients' expectations continue to evolve, we have dedicated teams designing new functionality that will deliver even greater value to our clients and enhance their experience. This design-led approach has informed our investments in technology, data, digital and payments. To date, our work has resulted in tangible bene- fits, such as faster credit delivery, reduced account opening time and new integrated solutions. We can uniquely bring our clients an entire suite of wholly owned, global treasury capabilities, includ- ing merchant acquiring, commercial cards and cross-border payments. These integrated solutions allow clients to accept any method of payment, in any currency, around the world. Moreover, clients can connect with us however they want, from a global exchange to applica- tion programming interfaces. As a result of the investments we are making in our comprehensive pay- ments platform, we can deliver valu- able analytics and insights to clients across all of their treasury activities to optimize their businesses. Our communities: Serving as a positive force where we live and work In CB, we embrace our obligation to be a positive force in our communi- ties. We ended 2019 with over $54 billion in financing to local compa- nies, states and municipalities, schools, nonprofits and healthcare providers. We have dedicated teams across the country, working hard to support these vital institutions so they can continue to keep our com- munities strong. GROWING OUR CLIENT FRANCHISE 1 S&P Global Market Intelligence as of December 31, 2019. 33 170+ NEW BANKERS CLIENT CALLS 1700+ 50 Our Commercial Real Estate (CRE) businesses are also at the forefront of this important work. As the #1 multifamily lender in the U.S.', Commercial Term Lending (CTL) provides capital to apartment build- ing and workforce housing owners. In 2019, more than 40% of the loans originated in CTL funded properties in low- to moderate-income neighbor- NEW CLIENT RELATIONSHIPS 2015 EDEN 2019 PRESENCE IN TOP 50 MSAS Long-term target 1 Represents total JPMorgan Chase revenue from investment banking products provided to CB clients. CARG Compound annual growth rate 32 Commercial Banking Gross Investment Banking Revenue¹ ($ in billions) $1.3 CAGR 8% $3.0 $2.7 $2.2 2010 2019 Long-term target MAKING A POSITIVE DIFFERENCE IN OUR COMMUNITIES We take great pride in the work we do to support our communities. We ended 2019 with over $54 billion in financing to local companies, states and municipalities, schools, nonprofits and healthcare providers. We also originated over $2 billion in loans for the construction of affordable housing for low- income individuals. In addition, our teams are very active civically and volunteered more than 25,000 hours with local organizations. LUNTEER national companies across 18 coun- tries. We have a significant opportu- nity to support these clients not only in the U.S. but also in other key geographies around the world. As CB continues to build internation- ally, we benefit greatly from the firm's existing local knowledge and well-established risk, compliance and control infrastructure. Similar to our strategy in the U.S., we are taking a long-term view, focused on selecting only the best clients, and will continue to execute with patience and discipline. 172 Strong financial performance for shareholders 172 CITIES GLOBALLY Record revenue of $14.3 billion $3.7B Record pretax income of $3.7 billion $161B Record end-of-period loan balances of $161 billion $100B Record long-term AUM flows of $100 billion $14.3B 88% Retention rate of over 95% of top talent and 39% of AM AUM managed by female portfolio managers 2019 % of 10-year J.P. Morgan Asset Management Long-Term Mutual Fund AUM Above Peer Median4 (net of fees) Total J.P. Morgan Asset Management Multi-Asset Solutions 2015 88% of 10-year AM long-term mutual fund AUM above peer median $3.2T I am proud of our results for our clients, while, at the same time, we continue to deliver strong financial performance for our shareholders. In 2019, Asset & Wealth Manage- ment achieved record total client assets of $3.2 trillion, record revenue of $14.3 billion, record pretax income of $3.7 billion and return on equity of 26%. Our reliable and consistent growth has been powered by success across our diversified Asset Management (AM) and Wealth Management (WM) franchises. Given our long-term approach, we are even prouder of our sustained performance over the past 10 years. We strive to be the best, not the biggest. If you relentlessly work to be the best, you will have years like 2019, in which we received $194 billion in net new client asset flows². In fact, since 2015, we received half a trillion dollars in net new client asset flows². Similar to our investment performance, our flows are not concentrated in any one asset class, region or client segment, but come from a well- diversified set of businesses. hoods. Our Community Development Banking team had a record year, origi- nating over $2 billion in loans for the construction of affordable housing and extending nearly $200 million in financing to critical community devel- opment institutions. In total, our CRE business financed more than 25,000 housing units for low-income individ- uals in 2019. Across CB, our people best demon- strate the positive impact we create in our communities. Many of our employees are active civically and serve on philanthropic boards. Last year, our team volunteered more than 25,000 hours with local organi- zations. We take great pride in the work we do to support our commu- nities and the firm's commitment to make a difference. Our employees: Empowering and enabling our teams Our success wouldn't be possible without our incredible team. As such, we're focused on having the best, diverse talent with the right skills to lead our business forward. We're making significant investments in our training and development pro- grams to enhance our team's exper- tise in emerging technologies, data and digital solutions. We have cre- ated dedicated training centers that host intensive credit and treasury services programs to build upon crit- ical knowledge and enable our teams to provide even more value to our clients. Overall, in 2019, CB employ- ees completed more than 350,000 hours of training. We're also investing to empower our teams with the best digital tools and data resources to ensure their success. Last year, we launched a new client management system that harnesses the power of cloud tech- nology and our firmwide data assets to better support our bankers. This platform provides live dashboards with real-time client information alerting our team on service needs, product usage and the overall health of their client portfolio. So far, we've received tremendous feedback, as the tool meaningfully increases efficiency and allows more time to be spent with our clients. Looking forward: Continuing to execute with patience and discipline Focused on our strategic priorities Looking ahead, our attention remains focused on executing our long-term strategic priorities. We will continue to invest and drive innovation across our businesses, build deep client relationships, maintain fortress principles, and attract and retain the best talent. Doing all of this with patience and discipline will allow us to deliver value for our clients, employees, communities and shareholders throughout the cycle. Managing the market challenges emerging in 2020 We have a long history of supporting our clients and being a market leader through challenging times. Our approach to the current global crisis is no different. As we navigate this complex situation, I have never been more proud of the entire CB team and am so grateful for their hard work, compassion and tenacity. It's inspiring to see everyone come together to support one another, and I am confident the work we are doing for our clients and our communities right now will be remembered forever. Dung Douglas B. Petno CEO, Commercial Banking 34 Asset & Wealth Management 2019 marked my 10th year as CEO of Asset & Wealth Management. During this past decade, we have success- fully helped millions of individuals and institutions around the world invest for their futures. Our clients come to us for advice, ideas and solu- tions for some of their most impor- tant life events, and for help in navi- gating through turbulent times. We cherish our clients' trust and never take it for granted. Strong investment performance for clients Our success begins with a focus on investment performance, which requires the unwavering, long-term prioritization and retention of our 1,000+ investment professionals. This has led to 88% of 10-year long-term mutual fund assets under management above peer median and 196 mutual funds 4- or 5-star rated'. It's worth noting that our per- formance is not concentrated in any asset class or region. It represents leading performance across all asset classes globally. OFFICES IN 2010 Record client assets of $3.2 trillion $1,000 . ¹ For footnoted information, refer to slide 17 in the 2020 Asset & Wealth Management Investor Day presentation, which is available at jpmorganchase.com/corporate/investor-relations/event-calendar.htm. * Record 5% $3.7* 2019 CAGR 10-yr $2.3 5% $14.3* 2009 → 2019 CAGR 10-yr Pretax Income ($ in billions) $8.6 $1.2 AUM 7% $2.4* AUS + AUM $3.2* 7% 2009 → 2019 CAGR 10-yr Revenue ($ in billions)¹ $1.7 2009 Considering M&A: While we always prefer organic growth, there are times when the industry changes drastically, and we need to be on top of it, which is what we are doing now. We are very selective, evaluating every M&A opportunity for an adjacent capability. But most important, we always prioritize our clients' needs and increasing share- holder value. Continuing to invest in the business Our long-term commitment means that we will continue to serve our clients and invest in making our business better for the future: ⚫ Front office: We will continue to hire top front office talent. Addi- tionally, we will continue to invest in our investment capabilities, spending around $320 million on AM research and making thou- sands of company visits annually. DEBT CAPITAL MARKETS #1 #1 in global Investment Banking fees for the 11th consecutive year #1 MARKETS BANKING 38 Head of Corporate Responsibility and Chairman of the Mid-Atlantic Region Peter L. Scher As the world responds to this health and economic crisis, we will need to be nimble and lean into our strengths to best support those who have been most vulnerable to economic disrup- tion. We will continue to apply what we learn to scale solutions, deepen our impact and support our custom- ers, communities and colleagues. Make no mistake: An inclusive economy is a stronger economy, and we all have an interest in that. economic opportunity to more people, including by giving those who have a criminal history a second chance. We are advocating at the state and federal levels for reforms including “banning the box," establishing automatic record expungement for certain offenses and promoting fair-chance hiring in the financial services sector. In 2019, our firm gave second chances to 3,000 people in the U.S. with criminal backgrounds. Scaling the most effective programs and creating greater economic oppor- tunity for the most vulnerable will require thoughtful and effective pub- lic policy. Last year, we launched the JPMorgan Chase PolicyCenter to advance policies at the federal, state and local levels that strengthen com- munities and change lives. Business leadership in developing policy solutions is critical as we work to address the longer-term impact of this crisis. We have a track record of supporting policies that provide Our ongoing efforts to help prepare workers for the future of work exemplify this strategy in practice. As technology alters nearly every facet of work, the education and skills that people need are rapidly changing. We have combined our resources and reach to give people the education and skills they need to succeed. We have committed $350 million globally to support and scale the most effective local initiatives to equip people with in-demand skills. This investment will be even more critical given the recent unforeseen disruption in the global economy and the longer-term need to rebuild the labor market. From Delhi to Detroit, efforts focused on opportunity and inclusivity, like career and technical education in high schools to appren- ticeships in growing industries, are preparing more people to launch successful careers. Additionally, in partnership with our Human Resources team, we're redefining how we train and develop our employees by identifying future- critical skills. Client Assets (EOP, $ in trillions) those most vulnerable as they face financial hardship and uncertain work opportunities, including neigh- borhood development, financial health, and jobs and skills. For JPMorgan Chase, this means bringing the full force of our business to lift up those we serve around the world, focused on where we can deliver the greatest impact and reinvigorate the global economy to benefit more people. Now more than ever, business must step up and collaborate with local, civic and government leaders to lend our expertise toward solutions that support our customers, communities and employees in need. Business Roundtable's recent Statement on the Purpose of a Corporation made clear that America's largest companies must operate for the benefit of all stakeholders, and we must be there for them in both good and challenging times. As the world faces the health and eco- nomic consequences of COVID-19, the challenges ahead are a stark reminder that too many people already struggle with economic insecurity every day. This struggle will likely escalate as this public health crisis continues to disrupt the global economy. Corporate Responsibility 37 Mary Callahan Erdoes CEO, Asset & Wealth Management being impacted concurrently in 2020, now is the most important time to have portfolios actively managed. In times like these, I'm also reminded of how fortunate I am to be part of JPMorgan Chase. For more than 200 years, we have been at our best in the most difficult of times. I am proud of, and inspired by, how our colleagues and partners have responded to this crisis, and I remain incredibly opti- mistic about the firm's future. As a fiduciary, we view events that completely disrupt an industry, coun- try or way of living as the times when active security selection (and deselection) is of the utmost impor- tance. With all three of these areas As I write this letter, we are at an unprecedented moment in time. The global COVID-19 pandemic has caused many people to suffer, created historic volatility and changed how we work and live. However, we can take comfort in knowing that people around the world are coming together to respond to these challenges in powerful and inspiring ways. China: We've been in China since the 1970s, and we are set to become the first foreign asset manager to fully own a Chinese fund manager with China International Fund Manage- ment. Our increased stake will fur- ther solidify our position in China and better address our clients' needs. Environmental, Social & Governance (ESG): With the help of industry experts we have hired, we are doing more than ever before, focusing on our clients' needs and delivering across AM and WM. In AM, we are working toward 100% of AUM being ESG- integrated while we launch new ESG-focused WM strategies. . Technology: We are creating and leveraging tools, such as You Invest and machine learning, to help our clients and employees focus on higher-value activities and make better decisions. We always look to simplify our production processes so that 50+% of our technology spend is dedicated to new and excit- ing capabilities that deliver stronger client outcomes. In response to COVID-19 and in addi- tion to efforts across the firm to sup- port our customers and employees in need, we made an initial $50 million philanthropic commitment to help those most affected by humanitarian challenges, as well as sustainable and innovative solutions to help small businesses and underserved commu- nities recover when the crisis subsides. We will continue to focus on areas where we can leverage our core busi- ness, philanthropy and policy exper- tise to help the most vulnerable in the short and long term. In addition to supporting small businesses, this approach has effectively informed and scaled solutions across pillars that will remain critical to helping 36 managing what is now nearly a quarter of a trillion dollars in Alter- native assets. I am excited about the opportunities to continue build- ing our franchise, from expanding our leading core real estate capabil- ities to building out our newly con- solidated private credit capabilities. brating our 50th anniversary of Wealth Management Assets Deposits Custody AUS Brokerage Liquidity Alternatives Multi-Asset Equity Fixed Income AUM AUM+AUS Retail Assets= ASSET CLASS/PRODUCT CHANNEL REGION 35 AUM Assets under management For footnoted information, refer to slides noted below in the 2020 Asset & Wealth Management Investor Day presentation, which is available at jpmorganchase.com/corporate/investor-relations/event-calendar.htm. 1 See slide 18; 2 See slide 25; 3 See slide 17; 4 See slide 20. 90% 81% 91% 88% & Alternatives Fixed Income Equity JPMorgan Chase Total Client Asset Flows: 2015-2019¹ #1 in global DCM, with #1 in bond underwriting for 10 years in a row and #1 in loan syndication since 2016 Institutional LatAm Building Alternatives: We are cele- Scaling Asset Management: To scale, we need strong, diversified long- term investment performance, which we have with 91% of Equity, 81% of Fixed Income and 90% of Multi-Asset Solutions & Alternatives 10-year mutual fund AUM above peer median. This performance has driven our above-industry growth over the last 10 years and will con- tinue to be our foundation to scale over the next 10 years. And with around 2% market share across asset classes, we have significant opportunity to capture share. internationally, where we have less than 2% market share³. We plan to capture share by continuing to be the go-to bank, delivering solutions across the balance sheet. • Expanding the Global Private Bank: Over the last five years, we've hired approximately 1,300 advi- sors, successfully converted hundreds of referrals from around the firm, attracted over 11,000 net new clients and captured around $200 billion in client asset flows. We still have a significant expan- sion opportunity, particularly Focusing on U.S. Wealth Management: This is one of the firm's biggest opportunities with the U.S. repre- senting approximately $50 trillion in market size³. For example, Chase banks half of the 22 million households within the $1 million to $10 million net worth segment³, but only 5% have investments with us. We have a tremendous opportunity to capture new clients and deepen current relationships. • • Looking ahead to the next decade, we are highlighting five major drivers to continue our momentum: Growth priorities for the next decade level. In addition, we've grown the number of managed accounts by 7.6x to a record 730,000. x = times Growth since 2009 is an equally powerful story in WM, where revenue grew by 1.8x to a record $7.1 billion and pretax income by 1.7x to $1.9 bil- lion. We continue to differentiate our- selves by providing the advice, solu- tions and client experience that our clients need. As an example of their commitment, we've nearly tripled the number of clients with over $100 million of total positions to a record U.S. Wealth Management Asset Management AUS Assets under supervision For footnoted information, refer to slides noted below in the 2020 Asset & Wealth Management Investor Day presentation, which is available at jpmorganchase.com/corporate/investor-relations/event-calendar.htm. ¹See slide 25; 2 See slide 18; 3 See slide 19; 4See slide 20. <$0 ≥$0 Asia 2019 2018 2017 2016 2015 EMEA Assets Since 2009, AM grew revenue² by 1.5x to $7.3 billion and pretax income by 1.4x to $1.9 billion. That success has been driven by a broad, diversified platform. On long-term AUM, we achieved record levels across asset classes (Equity, Fixed Income, Multi-Asset), segments (Retail and Institutional) and geogra- phies (U.S. and International). We also achieved success in key growth areas of the market, with Multi-Asset AUM growing by 6.4x to $267 billion and, in particular, Target Date AUS growing by 25x to $125 billion. $53 290K+ #1 29 SECURITIES SERVICES WHOLESALE PAYMENTS #2 $27T $27 trillion in assets under custody, up 16% year-over-year #1 By line of business, we ranked #1 in wallet share for both Equity and Debt Capital Markets during 2019, #1 in U.S. dollar payments volume $6 trillion in payments processed daily 20,000+ 20,000+ daily net asset valuations provided to clients #1 # 1 merchant acquirer in the U.S. raising more than $530 billion for clients around the world. J.P. Morgan was bookrunner on more equity deals than any other bank, a feat we achieved in eight of the last 10 years. And our 9.4% share of the global wallet was the highest of any bank during the last decade. J.P. Morgan brought 79 companies public in 2019, including several highly anticipated “unicorns," finish- ing the year as the #1 underwriter of initial public offerings (IPO) by wallet share. At the same time, our Private Capital Markets group raised more than $13 billion for clients, making it a fast-growing part of our business last year. $6T In a year characterized by cross-border deals, our Debt Capital Markets busi- ness acted as the world's leading bookrunner and retained its #1 posi- tion with 8.7% of global wallet share. The business showed its strength across product lines, ranking #1 for wallet share in high-grade, high-yield and investment-grade issuance, as well as in leveraged loans. In the context of generally flat industry revenue, the CIB has won more business and gained greater wallet share than any other competi- tor over the last five years, according to Dealogic. We ended 2019 with a global wallet share of 9.0%, the highest attained in a decade. 2019 performance #1 #1 in Markets revenue globally since 2012 13% 13% return on equity #1 EQUITY CAPITAL MARKETS #1 in global ECM wallet, The CIB's record 2019 earnings of $11.9 billion on record revenue of $38.3 billion allowed us to maintain our position as the world's top investment banking franchise for the 11th consecutive year. In addition, we earned $7.6 billion in global investment banking fees, narrowly beating our all-time record of $7.5 billion in 2018. with $13 billion raised for private markets and #1 in IPO wallet €7.5 billion and €11 billion for Greece and Italy, respectively. That support continues to this day. Last year, we opened a state-of-the-art office in Dublin, which is now a thriving center of technology and commerce. That commitment and consistency are now spurring the firm's expansion in the world's fastest-growing economies. Ten years ago, regulatory constraints on foreign banks severely restricted what we could offer clients in China. Today, we have approvals from Chi- nese authorities to open a majority- owned securities joint venture with a path to 100% ownership. Bringing our full suite of banking capabilities to China will enable its companies to grow beyond the country's borders and allow more investors to access its market. This sets us up for tremen- dous growth in one of the world's largest economies while retaining a prudent approach to expansion. Stable returns and continuity The diversity of our CIB businesses has served us well, especially during times of market stress, and we have delivered consistent returns through the entire economic and market cycle. Our traditional investment banking businesses of Markets and Banking have delivered a combined ROE ranging from 14% to 18% over the past five years. Meanwhile, Secu- rities Services and Treasury Services, the traditional transaction banking businesses, have delivered between 10% and 20% during the same period. This means that for the past five years, the combined CIB has achieved an average ROE of 15%. Equally critical to our long-term suc- cess is attracting and, more important, retaining top talent to ensure our clients receive best-in-class execution and consistency in their experience. This is a particular priority in the Investment Banking business, where clients choose us to lead deals because of trust earned over many years. Our financial stability and continuity of personnel enable us to build effec- tively on our progress and invest year after That investment year. includes a firmwide technology bud- get of about $12 billion, much of it directed toward CIB systems. Not only is technology the structural underpinning of our business, but it is also a power that we have learned to scale and selectively share with cli- ents who seek the same cutting-edge analytical and risk mitigation tools that our professionals use in-house. And while we are more efficient than we were five years ago, there is still more output to be won per dol- lar of investment. As we modernize our infrastructure and scale our technology capabilities, we will continue to make key investments required to "change the bank” while deploying resources needed to “run the bank" efficiently. #1 in subproducts including equity derivatives, securitized products, and G10 rates, FX and financing In our Mergers and Acquisitions (M&A) business, J.P. Morgan ranked #2 globally in announced dollar vol- ume and wallet share, as clients con- #2 custodian globally In our Markets business, which serves more than 6,500 clients, reve- nue totaled nearly $21 billion in 2019, up 7% from the prior year. The business achieved an overall ROE of 13% despite the additional capital we invested in our trading businesses in recent years. 31 Commercial Banking Across JPMorgan Chase, we measure our success not just by our financial results, but by our ability to make a positive difference for our clients, employees, communities and share- holders. Over the last several years in Commercial Banking (CB), we've been executing a consistent, long-term strategy focused on doing just that. Our shareholders: Investing for long-term value Strong 2019 financial performance To create value in CB, we work hard every day to add great clients and deepen those relationships over time. We've been making sustained invest- ments in our people and capabilities to drive results across our business. In the last two years, we've hired more than 300 bankers and expanded our presence to 24 high- potential locations. These invest- ments have led to more client activ- ity than ever before, and in 2019, we added over 1,700 new client relation- ships, a 60% increase since 2017. Our intense client focus and disci- plined execution have resulted in consistent strong financial perfor- mance across our business. In 2019, CB generated $9.0 billion in reve- nue, $3.9 billion in net income and a return on equity of 17%. While our overall results were affected by lower interest rates, the fundamen- tals of our business remained out- standing, with record Treasury Services fee revenue of $1.5 billion and steady loan and deposit growth. We continued to benefit from our strong partnership with the Corpo- rate & Investment Bank, delivering record investment banking revenue of $2.7 billion, up 10% from 2018. Our credit discipline has served us well, and by maintaining our strict underwriting standards, our net charge-off rate in 2019 was 8 basis points. This marked the eighth straight year in which net charge-offs were less than 10 basis points. Enormous growth potential The overall potential to expand our business is tremendous, and as we enter into a new decade, we remain focused on our multifaceted long-term growth strategy. Our Middle Market expansion effort is a terrific example of identifying a market opportunity and executing with purpose. Since 2008, we've nearly doubled our foot- print across the country, moving into 47 metropolitan statistical areas (MSAs), adding locations in over 20 states and hiring almost 500 bankers. We've been able to compete and suc- ceed in these new markets because of the quality of our team, the strength of our brand and JPMorgan Chase's unmatched capabilities, delivered at a very local level. To date, we've selec- tively added almost 3,300 clients, over $15 billion of loans and over $13 billion of deposits. We're equally excited about expand- ing our business internationally. In 2019, we hired nearly 80 bankers to serve non-U.S.-headquartered, multi- tinued to turn to us for complex and transformative deals. Although the global M&A wallet decreased 10% year-over-year, J.P. Morgan gained share across regions, earning global advisory fees of $2.4 billion, 5% shy of our 2018 record. Middle Market Expansion Revenue ($ in millions) CAGR 34% $354 $723 ¹ Assets under custody: Represents assets held directly or indirectly on behalf of clients under safekeeping, custody and servicing arrangements. 2 Assets under administration: Represents the market value of client assets for which administrative and other related services are performed. CEO, Corporate & Investment Bank MAINTAINING STRONG PERFORMANCE Jonas Daniel E. Pinto Co-President and Chief Operating Officer, JPMorgan Chase & Co., and Approximately $46 billion of stocks cross our Equities Markets trading desks each day. The business gener- ated $6.5 billion in revenue in 2019, making J.P. Morgan the top bank by wallet share, with 11.3%, up from 8.4% in 2015. Our Cash Equities business continued to grow revenue and share, and our balances in Prime Finance finished the year at all-time highs. It was an exceptional year for our Fixed Income Markets business. Revenue rose 13% to $14.4 billion, with a particularly good performance in securitized products and a recov- ery in the credit and rates markets from the previous year. Wholesale Payments celebrated its first year as a combined business that brought together the services we offer to corporate treasurers with those for global merchants. The busi- ness performed well during a year in which the Federal Reserve cut inter- est rates multiple times and margins on deposits tightened. Ongoing investments in the busi- ness, which processed $43 million in payments per second last year across more than 120 currencies, helped drive organic growth and a healthy pipeline. In basic terms, Wholesale Payments enables clients to make, manage and accept payments securely anytime, anywhere and by any method. Our opportunity here is tremendous, particularly as business gravitates to larger banks with global scale. 30 Securities Services, which provides post-trade services such as custody and fund administration, generated $4.2 billion in revenue during 2019, down slightly from the previous year but up 16% since 2015. Although deposit margins narrowed due to lower interest rates, we con- tinued to invest in products, sys- tems and services. The business has generated record growth over the last five years, with assets under custody¹ up 41% and assets under administration² up 55%. Embedding sustainability Wholesale Payments supports clients across the bank; within the CIB alone, Treasury Services revenue was up 39% since 2015. Cash management and clearing were among the strong revenue generators in 2019. In addi- tion, the acquisition of Philadelphia- based InstaMed, an innovative health- care payments company, was the firm's largest since the financial crisis. We understand the pressing nature of climate change and believe that companies like ours can add tremen- dous value by helping global compa- nies - and the global economy - transition to cleaner energy. Currently, around 80% of the world's energy is sourced from fossil fuels, which remain the primary source for heating homes and powering cars. We are working to reduce this dependency by committing billions of dollars to sustainable projects in 2020 alone, including green technol- ogies. Furthermore, we are embed- ding sustainability into many of our daily business practices, from assess- ing risk to designing products to advising clients. We have also tightened restrictions on certain activities, such as financing for coal mining and Arctic drilling, and are on track to meet our own commit- ment from three years ago to source renewable energy for our entire 2020 global power needs. These initiatives are enthusiastically supported by our employees, as well as by the next generation of recruits, who want J.P. Morgan to lead in this space. That said, business alone cannot ensure the transition to a lower- carbon economy. Government policy is crucial. Recently, we joined the Climate Leadership Council, a group promoting a bipartisan road map for a revenue-neutral, carbon tax-and- dividend framework for the U.S. Conclusion Our impressive 2019 performance was not easily won, as competition and geopolitical uncertainty intensi- fied. The year 2020, however, has already presented all of us with our most challenging problem yet: a pandemic of proportions not seen for 100 years. Across the firm, taking care of our employees and standing by our clients during events like the corona- virus are critical priorities. With so many companies, institutions and governments relying on J.P. Morgan for their own operations and eco- nomic well-being, it's essential that we do the right things day to day, staying focused on risk, costs and making sure our clients have access to the capital they need. We must also think about optimizing the business for the near future, continuously mak- ing adjustments to ensure that we are as efficient and effective as possible while closing addressable gaps. At J.P. Morgan, a readiness to adapt has always characterized the way we do business, and our approach to environmental, social and gover- nance issues is no different. The issue of environmental sustainabil- ity is gaining urgency by the day and is among the growing risks being evaluated by our business and policymakers. Finally, we must think creatively about next-generation transforma- tion and ways that our businesses will change over the next five to 10 years. To that end, we are evaluating emerging technologies and reshap- ing our approach to data to bring the power of artificial intelligence and machine learning to all our busi- nesses. We're also building out our infrastructure to reduce friction, improve client service and offer access to sophisticated analytics. We have the most solid underpin- nings for the enduring success of a world-class business: the capital, the brainpower and the hard-earned experience to get things right. Although we will be tested by any number and variety of uncertainties in the years to come, these qualities make me confident and optimistic about our shared future. CCB ROE • 26% ROE AWM (a) Includes states, municipalities, hospitals and universities. Card loans up 7% 31% trillion Total credit provided and capital raised Record revenue of $14.3 billion, up 2% Average loans up 8%; average deposits up 2% loans down 9% impacted by loan sales; Credit and capital raised for nonprofit and U.S. government entities (a) Assets under management ("AUM") of $2.4 trillion, up 19% These current expectations are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. Refer to Forward-Looking Statements on page 141, and the Risk Factors section on pages 6-28 of the Firm's 2019 Form 10-K, for a further discussion of certain of those risks and uncertainties and the other factors that could cause JPMorgan Chase's actual results to differ materially because of those risks and uncertainties. There is no assurance that actual results in 2019 will be in line with the outlook set forth below, and the Firm does not undertake to update any forward-looking statements. 44 JPMorgan Chase & Co./2019 Form 10-K Recent events On February 25, 2020, JPMorgan Chase announced additional steps in its initiatives to address climate change and further promote sustainable development. This year, JPMorgan Chase commits to facilitate $200 billion to advance the objectives of the United Nations Sustainable Development Goals (SDGs), including $50 billion toward green initiatives. The new commitment is intended to address a broader set of challenges in the developing world and developed countries where social and economic development gaps persist. As part of this commitment, the Firm had previously announced the creation of the J.P. Morgan Development Finance Institution to expand its financing activities for developing countries. On December 18, 2019, JPMorgan Chase announced that the China Securities Regulatory Commission has approved the application of J.P. Morgan Securities (China) Company Limited for a Securities and Futures Business Permit. This approval allows J.P. Morgan's majority-owned securities company in China to commence operations. On December 11, 2019, JPMorgan Chase announced certain organizational changes to its U.S. Wealth Management business. The Firm's advisors across Chase Wealth Management and J.P. Morgan Securities will become one business unit - U.S. Wealth Management. 2020 outlook JPMorgan Chase's outlook for 2020 should be viewed against the backdrop of the global and U.S. economies, financial markets activity, the geopolitical environment, the competitive environment, client and customer activity levels, and regulatory and legislative developments in the U.S. and other countries where the Firm does business. Each of these factors will affect the performance of the Firm and its LOBS. The Firm will continue to make appropriate adjustments to its businesses and operations in response to ongoing developments in the business, economic, regulatory, and legal environments in which it operates. Firmwide full-year 2020 • • • The Firm continues to take a disciplined approach to managing expenses, while investing for growth and innovation. As a result, management expects Firmwide adjusted expense for the full-year 2020 to be approximately $67 billion. Management expects full-year 2020 net interest income, on a managed basis, to be approximately $57 billion, market dependent, reflecting the impact of lower interest rates offset by balance sheet growth and mix. $2.3 Refer to the Business Segment Results on pages 60-61 for a detailed discussion of results by business segment. 6.5% Record revenue of $55.9 billion, up 7%; record net income of $16.6 billion, up 12% Average loans down 3%; Home Lending 6.5% 1,562,431 The Firm continues to experience charge-off rates at very low levels, reflecting favorable credit trends across the consumer and wholesale portfolios. Management expects full-year 2020 net charge-offs to be just over $6 billion, an increase from prior year, driven by Card on growth and mix. 2,351,698 2,490,972 2,533,600 2,622,532 2,687,379 670,757 769,385 829,558 885,221 906,606 732,093 806,152 6.5% 863,683 916,144 837,299 894,765 930,697 984,554 959,769 290,827 289,059 249,958 261,828 398,239 $ 343,839 $ 372,130 $ 411,103 $ 413,714 $ 381,844 931,856 Management expects the full-year 2020 effective tax rate, on a reported basis, to be approximately 20%, and approximately 5 to 7 percentage points higher on a managed basis. record net income of $11.9 billion, up 1% Management expects first-quarter 2020 net interest income, on a managed basis, to be approximately $14.2 billion, market dependent. Record revenue of $38.3 billion, up 5%; Credit for U.S. small businesses billion 1,470,666 • Maintained #1 ranking for Global CIB ROE Investment Banking fees with 9.0% wallet $860 share, up 40 basis points (“bps") Credit for corporations billion 14% • Investment Banking revenue of $7.2 billion, up 3% $1.0 Total Markets revenue of $20.9 billion, up 7% trillion Capital raised for corporate clients and non-U.S. government entities CB ROE 17% • • Record Investment Banking revenue of $2.7 billion, up 10% $79 billion Average loans and deposits each up 1% Strong credit quality with NCOs of 8 bps $33 First-quarter 2020 merchant processing volume up 11% • Firmwide adjusted expense for the first-quarter 2020 is expected to be approximately $17 billion. The effective tax rate, on a reported basis, for the first quarter of 2020 is expected to be approximately 17% largely as a result of tax benefits related to the vesting of employee share-based awards. Markets revenue for the first-quarter of 2020 is expected to be higher when compared with the prior-year quarter by mid-teens percentage points, depending on market conditions. JPMorgan Chase & Co./2019 Form 10-K 45 45 Management's discussion and analysis Business Developments Departure of the U.K. from the EU The U.K.'s departure from the EU, which is commonly referred to as "Brexit," occurred on January 31, 2020. Following this departure, the U.K. has entered a transition period that is scheduled to expire on December 31, 2020. The purpose of the transition period is to enable the U.K. and the EU to negotiate the terms of their future relationship. The transition period can be extended, but both sides need to agree to extend it by July 1, 2020. It is not clear whether the terms of the future relationship can be agreed before the end of 2020, and so significant uncertainty remains about the relationship between the U.K. and the EU after the end of the transition period. The Firm has a long-standing presence in the U.K., which currently serves as the regional headquarters of the Firm's operations in over 30 countries across Europe, the Middle East, and Africa ("EMEA"). In the region, the Firm serves clients and customers across its business segments. The Firm has approximately 17,000 employees in the U.K., of which approximately two-thirds are in London, with operational and technology support centers in locations such as Bournemouth, Glasgow and Edinburgh. In light of the ongoing uncertainty, the Firm continues to execute the relevant elements of its Firmwide Brexit Implementation program with the objective of being able to continue delivering the Firm's capabilities to its EU clients. The program covers strategic implementation across all impacted businesses and functions and includes an ongoing assessment of implementation risks including political, legal and regulatory risks and plans for addressing and mitigating those risks under any scenario, including where the U.K. and the EU fail to reach an agreement on their future relationship by the end of 2020 and the transition period is not extended. The principal operational risks associated with Brexit continue to be the potential for disruption caused by insufficient preparations by individual market participants or in the overall market ecosystem, and risks related to potential disruptions of connectivity among market participants. There continues to be regulatory and legal uncertainty with respect to various matters including contract continuity, access by market participants to liquidity in certain products, such as products subject to potentially conflicting U.K. and EU regulatory requirements in relation to eligible trading venues, including certain cross-border derivative contracts and equities that are listed on both U.K. and EU exchanges, as well as ongoing access to central banks. It is uncertain as to whether any of these issues will be resolved in the negotiations, or whether any of the previous temporary solutions will be available at the end of the transition period to mitigate these risks. The Firm is focused on the following key areas to ensure continuation of service to its EU clients: regulatory and legal entity readiness; client readiness; and business and operational readiness. Following are the significant updates. Regulatory and legal entity readiness The Firm's legal entities in Germany, Luxembourg and Ireland are now prepared and licensed to provide services to the Firm's EU clients, including a branch network covering locations such as Paris, Madrid and Milan. Client readiness The agreements covering a significant proportion of the Firm's EU client activity have been re-documented to other EU legal entities to help facilitate continuation of service. The Firm continues to actively engage with clients that have not completed re-documentation to ensure preparedness both in terms of documentation and any operational changes that may be required. The Firm may be negatively impacted by any operational disruption stemming from delays of or lapses in the readiness of other market participants or market infrastructures. Business and operational readiness The Firm relocated certain employees during 2019 and added specific employees to certain EU legal entities, where appropriate, to support the level of client activity that has been migrated. The Firm's longer term staffing plan will develop in accordance with the increasing level of activity in the EU entities and alongside the future legal and regulatory framework between the U.K. and EU. The Firm continues to closely monitor legislative developments, and its implementation plan allows for flexibility given the continued uncertainties. 46 46 JPMorgan Chase & Co./2019 Form 10-K • Client investment assets up 27%; average deposits up 3% $262 Credit for consumers billion Credit card sales volume up 10% and 1,375,179 1,279,715 291,498 2018 Change Selected income statement data Total net revenue $115,627 $ 109,029 6% Total noninterest expense 65,497 63,394 2019 3 50,130 45,635 10 Provision for credit losses 5,585 4,871 15 Net income 36,431 32,474 Pre-provision profit 12 (in millions, except per share data and ratios) Financial performance of JPMorgan Chase 75 2014 2015 2016 2017 2018 2019 JPMorgan Chase & Co./2019 Form 10-K 41 Management's discussion and analysis Year ended December 31, The following is Management's discussion and analysis of the financial condition and results of operations ("MD&A") of JPMorgan Chase for the year ended December 31, 2019. The MD&A is included in both JPMorgan Chase's Annual Report for the year ended December 31, 2019 ("Annual Report") and its Annual Report on Form 10-K for the year ended December 31, 2019 ("2019 Form 10-K”) filed with the Securities and Exchange Commission (“SEC”). Refer to the Glossary of terms and acronyms on pages 293-299 for definitions of terms and acronyms used throughout the Annual Report and the 2019 Form 10-K. INTRODUCTION JPMorgan Chase & Co. (NYSE: JPM), a financial holding company incorporated under Delaware law in 1968, is a leading global financial services firm and one of the largest banking institutions in the United States of America ("U.S."), with operations worldwide; JPMorgan Chase had $2.7 trillion in assets and $261.3 billion in stockholders' equity as of December 31, 2019. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S. and globally many of the world's most prominent corporate, institutional and government clients. JPMorgan Chase's principal bank subsidiary is JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), a national banking association with U.S. branches in 38 states and Washington, D.C. as of December 31, 2019. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities LLC ("J.P. Morgan Securities"), a U.S. broker-dealer. The bank and non-bank subsidiaries of JPMorgan Chase operate nationally as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Firm's principal operating subsidiary outside the U.S. is J.P. Morgan Securities plc, a U.K.-based subsidiary of JPMorgan Chase Bank, N.A. For management reporting purposes, the Firm's activities are organized into four major reportable business segments, as well as a Corporate segment. The Firm's consumer business is the Consumer & Community Banking ("CCB") segment. The Firm's wholesale business segments are Corporate & Investment Bank ("CIB"), Commercial Banking ("CB"), and Asset & Wealth Management ("AWM"). Refer to Business Segment Results on pages 60-78, and Note 32 for a description of the Firm's business segments, and the products and services they provide to their respective client bases. 22 42 JPMorgan Chase & Co./2019 Form 10-K EXECUTIVE OVERVIEW This executive overview of the MD&A highlights selected information and does not contain all of the information that is important to readers of this 2019 Form 10-K. For a complete description of the trends and uncertainties, as well as the risks and critical accounting estimates affecting the Firm and its various lines of business ("LOBS"), this 2019 Form 10-K should be read in its entirety. The MD&A contains statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. Refer to Forward-looking Statements on page 141) and Part 1, Item 1A: Risk factors in the 2019 Form 10-K on pages 6-28 for a discussion of certain of those risks and uncertainties and the factors that could cause JPMorgan Chase's actual results to differ materially because of those risks and uncertainties. Diluted earnings per share 10.72 9.00 • Net income was $36.4 billion, up 12%. Total net revenue increased 6%. Net interest income was $57.2 billion, up 4%, driven by continued balance sheet growth and mix as well as higher average short-term rates, partially offset by higher deposit pay rates. Noninterest revenue was $58.4 billion, up 8%, driven by growth across CCB as well as higher Markets revenue in CIB. Noninterest revenue included approximately $500 million of gains on the sales of certain mortgage loans in Home Lending. • Noninterest expense was $65.5 billion, up 3%, driven by continued investments across the businesses including employees, technology, real estate, and marketing, as well as higher volume- and revenue-related expenses, including depreciation expense on auto lease assets, partially offset by lower FDIC charges. • Income tax expense included $1.1 billion of tax benefits related to the resolution of certain tax audits. • The provision for credit losses was $5.6 billion, up $714 million, reflecting increases in both wholesale and consumer. The increase in the wholesale provision reflects additions to the allowance for credit losses in the current year on select client downgrades. The prior year reflected a benefit related to a single name in the Oil & Gas portfolio and higher recoveries. The increase in the consumer provision reflects higher net charge-offs and additions to the allowance for loan losses in Card, predominantly offset by a higher reduction in the allowance for loan losses in Home Lending. The prior year also benefited from larger recoveries in Home Lending on loan sales. The total allowance for credit losses was $14.3 billion at December 31, 2019, and the Firm had a loan loss coverage ratio of 1.39%, flat compared with the prior year; excluding the PCI portfolio, the equivalent ratio was 1.31% compared with 1.23% in the prior year. The Firm's nonperforming assets totaled $4.5 billion at December 31, 2019, a decrease from $5.2 billion in the prior year, primarily reflecting paydowns in the wholesale portfolio and improved credit performance in the consumer portfolio. Firmwide average total loans of $955 billion were up 1%, or up 3% excluding the impact of certain loan sales in Home Lending. • Selected capital-related metrics The Firm's SLR was 6.3%. The Firm continued to grow tangible book value per share ("TBVPS"), ending 2019 at $60.98, up 8%. ROTCE and TBVPS are non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non- GAAP Financial Measures and Key Performance Measures on pages 57-59, and Capital Risk Management on pages 85-92 for a further discussion of each of these measures. JPMorgan Chase & Co./2019 Form 10-K 43 43 Management's discussion and analysis Business segment highlights Selected business metrics for each of the Firm's four LOBS are presented below for the full year of 2019. . The Firm's CET1 capital was $188 billion, and the Standardized and Advanced CET1 ratios were 12.4% and 13.4%, respectively. JPMorgan Chase reported strong results for 2019, with record revenue, net income and EPS of $115.6 billion, $36.4 billion and $10.72 per share, respectively. The Firm reported ROE of 15% and ROTCE of 19%. Firmwide overview (a) The Basel III capital rules became fully phased-in effective January 1, 2019. Prior to this date, the required capital measures were subject to the transitional rules which, as of December 31, 2018, were the same on a fully phased-in and transitional basis. Refer to Capital Risk Management on pages 85-92 for additional information on these measures. Comparisons noted in the sections below are for the full year of 2019 versus the full year of 2018, unless otherwise specified. 19 Selected ratios and metrics Return on common equity Return on tangible common equity Book value per share Tangible book value per share Capital ratios (a) CET1 Tier 1 capital Total capital 15% 19 13% 17 8 56.33 8 $ 75.98 $ 70.35 60.98 12.4% 14.1 12.0% 13.7 16.0 15.5 S&P 500 S&P Financials KBW Bank JPMorgan Chase Nonperforming assets $ Net charge-offs Net charge-off rate 1.31 4,497 $ 5,629 0.60% 1.23 5,190 $ 4,856 0.52% 14,672 1.47% 1.27 6,426 5,387 0.60% (g) $ 14,854 $ 14,341 Allowance for loan losses to retained loans excluding purchased credit-impaired loans (e) 1.55% 1.34 1.37 $ 7,535 $ 4,692 7,034 4,086 0.54% 0.52% Total stockholders' equity Headcount 1.63% 1.39% 14,500 $ 14,314 $ 1.39% 282,031 284,080 295,245 288,651 234,337 230,447 229,625 228,122 221,505 261,330 256,515 255,693 254,190 247,573 256,981 256,105 252,539 243,355 234,598 Credit quality metrics Allowance for credit losses $ Allowance for loan losses to total retained loans (a) TBVPS and ROTCE are each non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59 for a further discussion of these measures. Credit provided and capital raised (b) For the years ended December 31, 2019, 2018 and 2017, the percentage represents the Firm's reported average LCR for the three months ended December 31, 2019, 2018 and 2017, which became effective April 1, 2017. Refer to Liquidity Risk Management on pages 93-98 for additional information on the Firm's LCR. (d) The Basel III rule for the SLR became fully phased-in effective January 1, 2018. Prior to this date, the SLR was calculated under the transitional rules. Refer to Capital Risk Management on pages 85-92 for additional information on these measures. 2019 $ 100.00 100.00 $ 108.37 100.48 $ 145.82 129.13 $ 184.81 153.14 $ 172.52 126.02 $ 254.07 171.54 2017 100.00 120.38 147.58 128.33 169.52 100.00 101.37 113.49 138.26 132.19 173.80 98.44 2016 2015 2014 (e) This ratio is a non-GAAP financial measure as it excludes the impact of residential real estate purchased credit-impaired ("PCI") loans. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59, and the Allowance for credit losses on pages 116-117 for further discussion of this measure. (f) In December 2017, the Tax Cuts and Jobs Act ("TCJA") was signed into law. The Firm's results for the year ended December 31, 2017 included a $2.4 billion decrease to net income as a result of the enactment of the TCJA. Refer to Note 25 for additional information related to the impact of the TCJA. (g) Excluding net charge-offs of $467 million related to the student loan portfolio sale, the net charge-off rate for the year ended December 31, 2017 would have been 0.55%. 40 40 JPMorgan Chase & Co./2019 Form 10-K FIVE-YEAR STOCK PERFORMANCE The following table and graph compare the five-year cumulative total return for JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") common stock with the cumulative return of the S&P 500 Index, the KBW Bank Index and the S&P Financials Index. The S&P 500 Index is a commonly referenced equity benchmark in the United States of America ("U.S."), consisting of leading companies from different economic sectors. The KBW Bank Index seeks to reflect the performance of banks and thrifts that are publicly traded in the U.S. and is composed of leading national money center and regional banks and thrifts. The S&P Financials Index is an index of financial companies, all of which are components of the S&P 500. The Firm is a component of all three industry indices. JPMorgan Chase continues to support consumers, businesses and communities around the globe. The Firm provided new and renewed credit and raised capital for wholesale and consumer clients during 2019, consisting of: December 31, (in dollars) 2018 JPMorgan Chase KBW Bank Index S&P Financials Index S&P 500 Index 250 225 200 175 150 125 100 December 31, (in dollars) (c) The Basel III capital rules became fully phased-in effective January 1, 2019. Prior to this date, the required capital measures were subject to the transitional rules which, as of December 31, 2018, were the same on a fully phased-in and transitional basis. Refer to Capital Risk Management on pages 85-92 for additional information on these measures. The following table and graph assume simultaneous investments of $100 on December 31, 2014, in JPMorgan Chase common 1,443,982 8.1 Supplementary information: Firmwide Risk Management 79 60 Business Segment Results 57 Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures Off-Balance Sheet Arrangements and Contractual Cash Obligations 55 52 Consolidated Balance Sheets and Cash Flows Analysis Notes to Consolidated Financial Statements 151 146 Consolidated Financial Statements 143 Report of Independent Registered Public Accounting Firm 287 142 Management's Report on Internal Control Over Financial Reporting 48 Consolidated Results of Operations Executive Overview 43 42 Introduction Management's discussion and analysis: 41 Five-Year Stock Performance 40 Five-Year Summary of Consolidated Financial Highlights Financial: Table of contents 40 More than 400 employees contributed to the Board Match program, which doubles the impact of eligible employees' dona- tions to nonprofits on whose boards they serve, resulting in the firm matching more than $1.6 million to those organizations. In 2019, our firm and employees donated more than $2.8 million to disaster relief efforts around the globe. - Nearly 73,000 employees volunteered 467,000 hours in 2019. This includes 325 employee volunteers from 14 countries who contributed nearly 20,000 hours working with about 70 nonprofits through the JPMorgan Chase Service Corps. Employees serving our communities: EOCF to five metros - Detroit, Chicago, the South Bronx, the Bay Area and the Greater Washington region - providing minority entrepreneurs with access to capital, educa- tion and other resources. Through 2019, we committed over $17 million through EOCF, resulting in more than 475 loans, totaling $17 million in deployed loan capital that created or retained over 3,000 jobs. Sustainable finance: In 2019, we provided over $3 billion for wind and solar projects. Since 2003, JPMorgan Chase has committed or arranged $24 billion in financing for wind, solar and geothermal projects. Audited financial statements: Selected quarterly financial data (unaudited) 288 Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials 293 Glossary of Terms and Acronyms 84 Strategic Risk Management Basic Average shares: Diluted Basic Net income: Earnings per share data Net income Income tax expense Income before income tax expense Provision for credit losses Pre-provision profit Total noninterest expense Total net revenue (in millions, except per share, ratio, headcount data and where otherwise noted) Selected income statement data As of or for the year ended December 31, FIVE-YEAR SUMMARY OF CONSOLIDATED FINANCIAL HIGHLIGHTS (unaudited) Financial 85 Capital Risk Management 93 Liquidity Risk Management 100 119 Credit and Investment Risk Management Market Risk Management Small business expansion: We expanded 127 Country Risk Management 136 Critical Accounting Estimates Used by the Firm 139 Accounting and Reporting Developments 141 Forward-Looking Statements Note: The following pages from JPMorgan Chase & Co.'s 2019 Form 10-K are not included herein: 1-38, 300-311 JPMorgan Chase & Co./2019 Form 10-K 39 129 Operational Risk Management across the U.S. As of 2019, the winners raised more than $870 million in outside capital and made over 35,000 loans worth in excess of $475 million dedicated to low- and moderate-income communities. • • Awards and recognition 2019 HIGHLIGHTS AND ACCOMPLISHMENTS 39 We are also promoting bipartisan, market- based policy solutions - such as a carbon tax-and-dividend framework for the U.S. – to reduce carbon emissions and protect consumers. And we've expanded restrictions on financing for coal mining and coal-fired power and prohibited financing for new oil and gas development in the Arctic. Finally, we're on track to source renewable energy for 100% of our own global power needs by the end of 2020. Transitioning to a low-carbon economy JPMorgan Chase is committed to creating a more sustainable future for our employees, customers and communities. Our firm has committed to facilitate $200 billion in financing in 2020 to support the objectives of the United Nations' Sustainable Development Goals, with a focus on addressing climate change and advancing social and economic development. Sound financial health is the foundation on which strong and resilient households, com- munities and economies are built. We're using our data, expertise and capital to improve the financial health of customers, employees and communities. In 2019, JPMorgan Chase made a $25 million commitment to the Financial Solutions Lab, which supports technology- based innovations that improve financial health. This investment builds on our five-year collaboration with the Financial Solutions Lab, which has supported nearly 40 innovative financial technology companies (fintechs) that have raised over $500 million in capital since joining the program, saving U.S. residents more than $1 billion. Advancing financial health Housing that individuals and families can afford, in proximity to economic opportunity and basic services, is the cornerstone of vibrant and resilient neighborhoods. Producing, pre- serving and protecting affordable housing is essential to our strategy for creating thriving neighborhoods. For example, we're investing $22 million to develop and preserve affordable housing in San Francisco and Oakland. This investment, which combines long-term, low-cost loans and philanthropic capital, will provide more affordable housing and protect local residents from being displaced. Cultivating thriving neighborhoods Boosting small business growth Through our long-term investments around the world, we have seen firsthand how underserved, minority entrepreneurs have the power to lift up entire communities. Yet these populations often face unique barriers that inhibit their suc- cess. This is why our efforts focus on unleashing their power as drivers of opportunity. We have taken many insights learned from innovative models, such as the Entrepreneurs of Color Fund (EOCF), and are applying them to more communities. For example, in Paris, we're working with nonprofit partners to help local and diverse entrepreneurs in Seine-Saint-Denis grow their businesses. In London, we're giving a boost to female entrepreneurs by providing technical support and hands-on mentorship. Preparing workers for the future of work Technological change continues to transform the world of work. By 2030, more than 30% of American workers and 375 million workers globally will need to change jobs or upgrade their skills significantly in order to advance within the workforce. We are investing $350 mil- lion over the next five years to equip young people and adults with the skills they need to be successful in a rapidly changing economy. We are working to create greater economic mobility and career pathways for workers both inside our firm and in our communities. Our firm is investing in our employees through long-term training and reskilling efforts. We are also making long-term commitments to boost career readiness. We invested $7 million in Denver, Colorado's youth apprenticeship system to develop strong connections between high schools and higher education, focused on well- paying careers in the region's growing industries. million families; how Miami's small businesses turn a profit yet have limited cash buffers; and how families are weathering financial volatility on a monthly basis. payments affect the financial lives of 4.6 Our data allow us to better understand and answer important questions about the finan- cial health and resilience of U.S. consumers, businesses and communities, as well as study labor and financial markets. In 2019, the Institute shared valuable insights across a range of areas, including how student loan Harnessing the power of data Sound public policy is informed by timely, granular data. The JPMorgan Chase Institute is dedicated to delivering data-rich analyses and expert insights for the public good. Leveraging the firm's unique assets and proprietary data, the Institute helps policymakers, businesses and nonprofit leaders use timely data and thoughtful analyses to address critical issues and advance global prosperity. Through the PolicyCenter, we are advancing pol- icy changes to remove barriers to employment for people with a criminal background and advocating for policy solutions that will enable more young people - particularly those who lack opportunity to access high-quality career- readiness programs that pave the way to well- paying jobs. In 2020, the PolicyCenter will expand its focus to tackle additional issue areas. Public policy is a critical tool to scale the most innovative and impactful approaches that bring about lasting change. In 2019, we launched the JPMorgan Chase PolicyCenter to develop and advance sustainable, evidence-based policy solutions that drive inclusive economic growth in the U.S. and around the world. 15.1 15.5 15.9 15.5 16.0 13.5 • Ranked Top 10 on Fortune magazine's World's Most Admired Companies list 14.0 13.7 14.1 Creating an economy that works for more people Companies like ours have a responsibility to step up and help solve pressing challenges. When communities do well, our firm does well. This conviction is reflected in how JPMorgan Chase does business every day. We're investing in our customers, employees and communities around the world to break down barriers to opportunity and create an economy that works for more people. We are combining our business and policy expertise, sustainable business practices, data, capital and global presence to advance solu- tions worldwide. Our efforts focus on five key areas where we believe we can make the greatest impact: jobs and skills, neighborhood development, small business expansion, financial health and sustainability. Advancing policy solutions 13.9 Diluted • - Neighborhood development: To date, we've hosted six Partnerships for Raising Opportunity in Neighborhoods (PRO Neighborhoods) competitions, awarding more than $131 million to over 95 Commu- nity Development Financial Institutions Financial health: In India, the Financial Inclusion Lab has supported 18 fintechs, which have expanded their services to reach more than 900,000 people in underserved communities in the country. Additionally, we committed $15 million to the Catalyst Fund, in partnership with UK Aid, to advance financial inclusion in emerging markets. Jobs and skills: Over the past six years, we have helped more than 150,000 people across 37 countries develop in-demand skills for jobs in growing industries. - The inaugural Advancing Cities competi- tion - which sources innovative and sustainable solutions that address press- ing challenges facing communities - awarded a total of $15 million to winning cities: Chicago, Louisville, Miami, San Diego and Syracuse. Bay Area: New $75 million, five-year commitment to help address housing affordability and displacement challenges in San Francisco and Oakland. 224 people participated in workforce training programs; 955 units of afford- able housing were created or preserved; 1,120 jobs were created or retained; and 2,092 small businesses received capital or technical assistance 4,000 people participated in career- readiness programs; 12 small businesses received capital or technical assistance Greater Washington region: Two years into our $25 million commitment: Greater Paris: First year of our $30 million commitment: - • • • -Chicago's South and West sides: Two years into our $40 million commitment: 6,362 people participated in workforce training programs; 48 units of affordable housing were created or preserved; 49,314 people received services to improve their financial health; 2,323 jobs were created or retained; and 3,305 small businesses received capital or technical assistance 044 es around the world Mancing ston JPM Named to the Military Times' Best for Vets Employers list Earned 100% on the Human Rights Campaign's Corporate Equality Index - 17th consecutive year Inducted into the Billion Dollar Roundtable for attaining at least $1 billion in diverse supplier spend Accomplishments • Named to Fortune magazine's Change the World list third consecutive year AdvancingCities: Bolstering the long-term - Detroit: Six years into our $200 million commitment: 14,728 people participated in workforce training programs; 2,002 units of afford- able housing were created or preserved; 17,255 people received services to improve their financial health; 3,855 jobs were created or retained; and 7,718 small businesses received capital or technical assistance &Co AXOS JPM JPMORGAN CHASE & CO &Co AXOS vitality of the world's cities through low- cost, long-term loans and philanthropic investments: Market and per common share data Market capitalization Common shares at period-end 1.88 2.12 2.72 3.40 48.13 51.44 53.56 56.33 60.98 60.46 64.06 67.04 70.35 75.98 3,663.5 3,561.2 $ 241,899 10.72 3,221.5 3,230.4 9.00 3,396.4 3,414.0 6.31 6.19 6.00 1.72 3,551.6 3,658.8 3,690.0 3,741.2 3,773.6 3,084.0 3,275.8 $ 366,301 3,425.3 $ 307,295 3,576.8 6.05 $ 429,913 $ 319,780 13% 12.2 12.0 12.4 N/A N/A 119 113 116 65 65 64 67 61 63 59 59 58 10% 10% 11% 19 17 12 15% 13 1.33 1.24 0.96 1.00 0.99 57 13 7.9 $ $ 96,569 $ $ 100,705 $ 115,627 $ 109,029 65,497 2015 2016 2017 2018 2019 Common stockholders' equity Long-term debt Deposits Total assets Average core loans Core Loans Loans Investment securities Book value per share Tangible book value per share ("TBVPS”)(a) Cash dividends declared per share Selected ratios and metrics Return on common equity ("ROE") Return on tangible common equity ("ROTCE")(a) Return on assets ("ROA") $ 94,440 Overhead ratio Liquidity coverage ratio ("LCR") (average) (b) Common equity tier 1 ("CET1") capital ratio (c) Tier 1 capital ratio (c) Total capital ratio(c) Tier 1 leverage ratio (c) Supplementary leverage ratio ("SLR") (d) Selected balance sheet data (period-end) Trading assets Loans-to-deposits ratio 6.24 63,394 56,672 6.35 9.04 $ $ 10.75 $ 24,442 24,733 $ $ 24,441 (f) 36,431 $ 32,474 $ $ 6,260 9,803 11,459 8,290 8,114 30,702 34,536 59,911 50,130 45,635 41,190 39,897 34,529 59,515 5,585 5,290 5,361 3,827 44,545 40,764 35,900 4,871 12.3 11.8 8.4 8.5 6.3% 6.4% 8.3 Short-term borrowings (a) 182,320 183,675 371 183,304 Federal funds purchased and securities loaned or sold under repurchase agreements 3,550 $ 2,508 $ 5,840 $ 1,546,142 $ $ Deposits (a) On-balance sheet obligations 1,558,040 $ 1,468,031 35,107 62,393 Beneficial interests issued by consolidated VIES 13,628 3,950 296 17,874 20,258 Long-term debt(a) 35,031 58,847 50,680 105,857 250,415 258,658 Operating leases(b) 35,107 2020 Total Total Refer to Consolidated Balance Sheets Analysis on pages 52- 53, Capital Risk Management on pages 85-92, and Liquidity Risk Management on pages 93-98 for a further discussion of the activities affecting the Firm's cash flows. 54 JPMorgan Chase & Co./2019 Form 10-K OFF-BALANCE SHEET ARRANGEMENTS AND CONTRACTUAL CASH OBLIGATIONS In the normal course of business, the Firm enters into various off-balance sheet arrangements and contractual obligations that may require future cash payments. Certain obligations are recognized on-balance sheet, while others are disclosed off-balance sheet under accounting principles generally accepted in the U.S. ("U.S. GAAP”). Special-purpose entities The Firm has several types of off-balance sheet arrangements, including through nonconsolidated special- purpose entities ("SPES"), which are a type of VIE, and through lending-related financial instruments (e.g., commitments and guarantees). The Firm holds capital, as appropriate, against all SPE- related transactions and related exposures, such as derivative contracts and lending-related commitments and guarantees. The Firm has no commitments to issue its own stock to support any SPE transaction, and its policies require that transactions with SPES be conducted at arm's length and reflect market pricing. Consistent with this policy, no JPMorgan Chase employee is permitted to invest in SPES with which the Firm is involved where such investment would violate the Firm's Code of Conduct. The table below provides an index of where in this 2019 Form 10-K a discussion of the Firm's various off-balance sheet arrangements can be found. Refer to Note 1 for additional information about the Firm's consolidation policies. Type of off-balance sheet arrangement Special-purpose entities: variable interests and other obligations, including contingent obligations, arising from variable interests in nonconsolidated VIES Location of disclosure Refer to Note 14 Page references (in millions) 242-249 Refer to Note 28 272-277 JPMorgan Chase & Co./2019 Form 10-K 55 Management's discussion and analysis Contractual cash obligations The accompanying table summarizes, by remaining maturity, JPMorgan Chase's significant contractual cash obligations at December 31, 2019. The contractual cash obligations included in the table below reflect the minimum contractual obligation under legally enforceable contracts with terms that are both fixed and determinable. Excluded from the table are certain liabilities with variable cash flows and/or no obligation to return a stated amount of principal at maturity. Contractual cash obligations By remaining maturity at December 31, The carrying amount of on-balance sheet obligations on the Consolidated balance sheets may differ from the minimum contractual amount of the obligations reported below. Refer to Note 28 for a discussion of mortgage repurchase liabilities and other obligations. 2021-2022 2019 2023-2024 2018 After 2024 Off-balance sheet lending-related financial instruments, guarantees, and other commitments 1,604 3,757 2,025 210 Obligations under co-brand programs 351 710 382 33 105 2,929 3,599 1,548 1,937 Total off-balance sheet obligations 127,857 12,741 8,468 766 Total contractual cash obligations 1,951,368 $ 86,128 $ 66,574 $ 28,582 144,347 $ 177,648 2,248,417 $ 2,180,513 166,067 (a) Excludes structured notes on which the Firm is not obligated to return a stated amount of principal at the maturity of the notes, but is obligated to return an amount based on the performance of the structured notes. (b) Includes noncancelable operating leases for premises and equipment used primarily for business purposes. Excludes the benefit of noncancelable sublease rentals of $846 million and $825 million at December 31, 2019 and 2018, respectively. Refer to Note 18 for further information on operating leases. (c) Primarily includes dividends declared on preferred and common stock, deferred annuity contracts, pension and other postretirement employee benefit obligations, insurance liabilities and income taxes payable associated with the deemed repatriation under the TCJA. (d) Refer to unsettled resale and securities borrowed agreements in Note 28 for further information. (e) Includes accrued interest and future contractual interest obligations. Excludes interest related to structured notes for which the Firm's payment obligation is based on the performance of certain benchmarks. 56 JPMorgan Chase & Co./2019 Form 10-K 126,830 $ 1,920 Contractual purchases and capital expenditures 271 10,090 10,992 Other(c) 8,695 2,046 1,851 2,976 15,568 11,794 Total on-balance sheet obligations 1,823,511 73,387 58,106 115,765 2,070,769 2,014,446 Off-balance sheet obligations 539 539 Equity investment commitments 58,252 102,008 117,951 54,681 2,704 28,444 10,517 7,844 Contractual interest payments (e) 748 117,203 Unsettled resale and securities borrowed agreements (d) 7,876 * ⚫ For both periods, cash was used for repurchases of common stock and cash dividends on common and preferred stock. * Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings Trading liabilities Accounts payable and other liabilities Beneficial interests issued by consolidated variable interest entities (“VIES”) Long-term debt 2019 2018 Change $ 1,562,431 183,675 40,920 $ 1,470,666 6 182,320 1 69,276 Other assets increased reflecting higher cash collateral placed with central counterparties in CIB, and higher auto operating lease assets from growth in the business in CCB. (41) 144,773 (18) 210,407 196,710 7 17,841 20,241 (12) 291,498 282,031 3 2,426,049 2,366,017 261,330 $ 2,687,379 $ 119,277 in MSRs was partially offset by an increase in goodwill related to the acquisition of InstaMed. Refer to Note 15 for additional information. Deposits Liabilities 121,022 5 $ 2,687,379 $ 2,622,532 2 % Cash and due from banks and deposits with banks decreased primarily as a result of a shift in the deployment of cash to investment securities, and net maturities of short-term borrowings and long term debt in Treasury and CIO, partially offset by an increase in deposits. Deposits with banks reflect the Firm's placements of its excess cash with various central banks, including the Federal Reserve Banks. Federal funds sold and securities purchased under resale agreements decreased as a result of client-driven market- making activities in Fixed Income Markets in CIB and a shift in the deployment of cash in Treasury and CIO. Refer to Liquidity Risk Management on pages 93-98 and Note 10 for additional information. Securities borrowed increased in CIB related to client- driven market-making activities in Fixed Income Markets, and to cover customer short positions in prime brokerage. Refer to Liquidity Risk Management on pages 93-98 and Note 10 for additional information. Trading assets was relatively flat, reflecting: • a reduction in short-term instruments associated with cash deployment activities in Treasury and CIO, offset by growth in client-driven activities in CIB Markets, primarily debt instruments, and in CCB, growth related to originations of mortgage warehouse loans, resulting from the favorable rate environment. Refer to Notes 2 and 5 for additional information. Investment securities increased primarily due to net purchases of U.S. Treasuries and U.S. GSE and government agency MBS in Treasury and CIO. The net purchases were primarily driven by cash deployment and interest rate risk management activities. Refer to Corporate segment results on pages 77-78, Investment Portfolio Risk Management on page 118 and Notes 2 and 10 for additional information on investment securities. Loans decreased reflecting loan sales in Home Lending, and lower loans in CIB, primarily driven by a loan syndication and net paydowns, partially offset by growth in AWM and Card. The allowance for loan losses decreased driven by: December 31, (in millions) Selected Consolidated balance sheets data Goodwill, MSRs and other intangibles decreased reflecting lower MSRS as a result of the realization of expected cash flows and faster prepayment speeds on lower rates, partially offset by net additions to the MSRs. The decrease Premises and equipment increased primarily due to the adoption of the new lease accounting guidance effective January 1, 2019. Refer to Note 18 for additional information. JPMorgan Chase & Co./2019 Form 10-K 52 256,515 52 • a $115 million addition in the wholesale allowance for loan losses driven by select client downgrades. a $500 million addition to the allowance for loan losses in the credit card portfolio reflecting loan growth and higher loss rates as newer vintages season and become a larger part of the portfolio, and • • a $151 million reduction for write-offs of PCI loans, largely offset by an $800 million reduction in the CCB allowance for loan losses, which included $650 million in the PCI residential real estate portfolio, reflecting continued improvement in home prices and delinquencies; $100 million in the non credit-impaired residential real estate portfolio; and $50 million in the business banking portfolio; as well as • Refer to Credit and Investment Risk Management on pages 100-118, and Notes 2, 3, 12 and 13 for further discussion of loans and the allowance for loan losses. * 2 2% Year ended December 31, 2018 2017 Operating activities $ Investing activities 6,046 (54,013) Financing activities 32,987 34,158 $ 14,187 $ (10,827) (197,993) 28,249 14,642 Effect of exchange rate changes on cash (182) (2,863) 2019 8,086 cash and due from banks and deposits with banks Operating activities $ (15,162) $(152,511) $ 40,150 JPMorgan Chase's operating assets and liabilities primarily support the Firm's lending and capital markets activities. These assets and liabilities can vary significantly in the normal course of business due to the amount and timing of cash flows, which are affected by client-driven and risk management activities and market conditions. The Firm believes that cash flows from operations, available cash and other liquidity sources, and its capacity to generate cash through secured and unsecured sources, are sufficient to meet its operating liquidity needs. • In 2019, cash provided primarily reflected net income excluding noncash adjustments and net proceeds of sales, securitizations, and paydowns of loans held-for-sale, partially offset by higher securities borrowed, an increase in other assets and a decrease in trading liabilities. • In 2018, cash provided primarily reflected net income excluding noncash adjustments, increased trading liabilities and accounts payable and other liabilities, partially offset by an increase in trading assets and net originations of loans held-for-sale. Investing activities The Firm's investing activities predominantly include originating held-for-investment loans and investing in the investment securities portfolio and other short-term instruments. • In 2019, cash used reflected net purchases of investment securities, partially offset by lower securities purchased under resale agreements, and net proceeds from sales and securitizations of loans held-for-investment. • In 2018, cash used reflected an increase in securities purchased under resale agreements, higher net originations of loans and net purchases of investment securities. Financing activities The Firm's financing activities include acquiring customer deposits and issuing long-term debt, as well as preferred and common stock. • In 2019, cash provided reflected higher deposits, partially offset by a decrease in short-term borrowings and net payments of long term borrowings. • In 2018, cash provided reflected higher deposits, short- term borrowings, and securities loaned or sold under repurchase agreements, partially offset by net payments of long term borrowings. Net increase/(decrease) in Net cash provided by/(used in) (in millions) The following is a discussion of cash flow activities during the years ended December 31, 2019 and 2018. Refer to Consolidated cash flows analysis on page 54 of the Firm's 2018 Form 10-K for a discussion of the 2017 activities. Total liabilities Stockholders' equity Total liabilities and stockholders' equity Deposits increased reflecting: ⚫ continued growth driven by new accounts in CCB • • growth in operating deposits in CIB driven by client activity, primarily in Treasury Services, and an increase in client-driven net issuances of structured notes in Markets, and higher deposits in CB and AWM from growth in interest- bearing deposits; for AWM, the growth was partially offset by migration, predominantly into the Firm's investment- related products. Refer to the Liquidity Risk Management discussion on pages 93-98; and Notes 2 and 17 for more information. Federal funds purchased and securities loaned or sold under repurchase agreements was relatively flat, as the net increase from the Firm's participation in the Federal Reserve's open market operations was offset by client- driven activities, and lower secured financing of trading assets-debt instruments, all in CIB. Refer to the Liquidity Risk Management discussion on pages 93-98 and Note 11 for additional information. Short-term borrowings decreased reflecting lower commercial paper issuances and short-term advances from Federal Home Loan Banks (“FHLB") in Treasury and CIO, primarily driven by liquidity management. Refer to pages 93-98 for information on changes in Liquidity Risk Management. Trading liabilities decreased due to client-driven market- making activities in CIB, which resulted in lower levels of short positions in both debt and equity instruments in Markets. Refer to Notes 2 and 5 for additional information. Accounts payable and other liabilities increased reflecting: • Consolidated cash flows analysis Management's discussion and analysis 53 JPMorgan Chase & Co./2019 Form 10-K Refer to page 149 for information on changes in stockholders' equity, and Capital actions on pages 90-91. Refer to Liquidity Risk Management on pages 93-98 and Note 20 for additional information on the Firm's long-term debt activities. 2,622,532 Refer to Off-Balance Sheet Arrangements on pages 55-56 and Note 14 and 28 for further information on Firm- sponsored VIES and loan securitization trusts. Long-term debt increased as a result of client-driven net issuances of structured notes in CIB's Markets business, partially offset by net maturities of FHLB advances in Treasury and CIO. largely offset by maturities of credit card securitizations, Refer to Note 18 for additional information on Leases. Beneficial interests issued by consolidated VIES decreased due to: higher client payables related to client-driven activities in CIB. the impact of the adoption of the new lease accounting guidance effective January 1, 2019, and • higher levels of Firm-administered multi-seller conduit commercial paper issued to third parties. (2) 3 IBOR transition 3,723 3,952 4,322 Occupancy Noncompensation expense: $40,764 $ 35,900 $44,545 Income before income tax expense $ 34,155 $ 33,117 $ 31,208 2017 2018 2019 Year ended December 31, (in millions, except rate) 2017 2018 2019 Compensation expense Income tax expense 8,114 8,290 11,459 Other(a)(b) 2,900 3,290 3,579 Marketing 7,890 8,502 8,533 Year ended December 31, (in millions) Professional and outside services 8,802 9,821 equipment 31.9% 20.3% 18.2% Effective tax rate Technology, communications and 7,715 5,087 Noninterest expense JPMorgan Chase & Co./2019 Form 10-K 4,965 (383) $ (63) $ 620 4,973 4,818 5,348 2017 2018 2019 2019 compared with 2018 Total provision for credit losses Wholesale Total consumer Credit card Consumer, excluding credit card (in millions) Year ended December 31, Provision for credit losses Management's discussion and analysis 620 4,755 116 5,593 (303) 50 Refer to the segment discussions of CCB on pages 62-65, CIB on pages 66-70, CB on pages 71-73, the Allowance for Credit Losses on pages 116-117 and Note 13 for further discussion of the credit portfolio and the allowance for credit losses. - lower net recoveries in the residential real estate portfolio as the prior year benefited from larger recoveries on loan sales. partially offset by a $50 million reduction in the allowance for loan losses in the business banking portfolio a $650 million reduction in the allowance for loan losses in the purchase credit-impaired ("PCI") residential real estate portfolio, reflecting continued improvement in home prices and delinquencies, and a $100 million reduction in the allowance for loan losses in the non credit-impaired residential real estate portfolio, compared to a $250 million reduction in the PCI residential real estate portfolio in the prior year, and to a decrease in consumer, excluding credit card, in CCB due Income tax expense • a $500 million addition to the allowance for loan losses reflecting loan growth and higher loss rates, as newer vintages season and become a larger part of the portfolio, compared to a $300 million addition in the prior year - higher net charge-offs on loan growth, in line with expectations, and - • an increase in credit card due to The increase in the total consumer provision reflects: The increase in the wholesale provision reflects additions to the allowance for credit losses in the current year on select client downgrades. The prior year reflected a benefit related to a single name in the Oil & Gas portfolio and higher recoveries. The provision for credit losses increased driven by both the wholesale and consumer portfolios. $ 5,585 $ 4,871 $ 5,290 largely offset by 5,731 Total noncompensation expense Total noninterest expense 31,342 25 111,995 139,758 (23) 321,588 249,157 (6) 256,469 241,927 (3)% 22,324 21,704 $ $ Change 2018 2019 Total assets 411,103 413,714 (1) 398,239 54,349 53,341 73 14,934 25,813 73,200 72,861 (3) Other assets 971,109 (2) (13,445) (13,123) (3) 984,554 959,769 52 261,828 946,646 Goodwill, MSRs and other intangible assets Premises and equipment Accrued interest and accounts receivable lower FDIC charges as a result of the elimination of the surcharge at the end of the third quarter of 2018 • • • largely offset by higher pension costs due to changes to actuarial assumptions and estimates, higher legal expense, and expense in certain businesses in CIB lower other regulatory-related assessments in CIB. higher volume-related expense, including depreciation from growth in auto lease assets in CCB, and brokerage • Compensation expense increased driven by investments across the businesses, including front office, as well as technology staff hires. 2019 compared with 2018 (b) Included FDIC-related expense of $457 million, $1.2 billion and $1.5 billion for the years ended December 31, 2019, 2018 and 2017, respectively. (a) Included Firmwide legal expense/(benefit) of $239 million, $72 million and $(35) million for the years ended December 31, 2019, 2018 and 2017, respectively. $ 65,497 $ 63,394 $ 59,515 6,079 28,307 30,277 Noncompensation expense increased as a result of: higher investments across the businesses, including technology, real estate and marketing 49 The prior year included a loss of $174 million on the liquidation of a legal entity in Corporate recorded in other expense. Refer to Note 24 for additional information on the liquidation of a legal entity. The effective tax rate decreased due to the recognition of $1.1 billion of tax benefits related to the resolution of certain tax audits, and changes in the mix of income and expense subject to U.S. federal, and state and local taxes. The decrease was partially offset by lower tax benefits related to the vesting of employee share-based awards. In addition, the prior year included a $302 million net tax benefit resulting from changes in the estimates under the TCJA related to the remeasurement of certain deferred taxes and the deemed repatriation tax on non-U.S. earnings. Refer to Note 25 for further information. Loans, net of allowance for loan losses Allowance for loan losses Loans Investment securities Trading assets Securities borrowed Federal funds sold and securities purchased under resale agreements Deposits with banks 2019 compared with 2018 Cash and due from banks December 31, (in millions) Selected Consolidated balance sheets data The following is a discussion of the significant changes between December 31, 2019 and 2018. Consolidated balance sheets analysis CONSOLIDATED BALANCE SHEETS AND CASH FLOWS ANALYSIS Management's discussion and analysis 51 JPMorgan Chase & Co./2019 Form 10-K Assets JPMorgan Chase & Co./2019 Form 10-K the impact of efficiencies The Firm's average interest-earning assets were $2.3 trillion, up $133 billion, and the yield was 3.61%, up 14 bps. The net yield on these assets, on an FTE basis, was 2.46%, a decrease of 6 bps. The net yield excluding CIB Markets was 3.27%, up 2bps. 14,018 7,550 $ 12,059 Lending- and deposit-related fees 6,369 6,052 7,412 11,347 5,933 Asset management, administration and commissions 17,165 17,118 16,287 Investment securities gains/(losses) 258 (395) (66) Mortgage fees and related income 2,036 1,254 1,616 Card income 5,304 4,989 4,433 Other income(a) 5,731 5,343 Principal transactions 7,501 $ $ Investment banking fees To manage the risks associated with the transition from IBORS, JPMorgan Chase established a Firmwide LIBOR Transition program in early 2018 that is overseen by the Firmwide CFO and the CEO of the CIB. When assessing risks associated with IBOR transition, the program monitors a variety of scenarios, including disorderly transition, measured/regulated transition considering volatility along the SOFR curve and clearinghouse plans to change their discount rates to alternative reference rates, and IBOR in continuity beyond December 2021. The Firm continues to monitor and facilitate the transition by clients from IBOR-referencing products to products referencing alternative reference rates. The Firm's transition efforts to date include: • • ongoing implementation of new fallback provisions that provide for the determination of replacement rates for LIBOR-linked syndicated loans, securitizations, floating rate notes and bi-lateral business loans based on the recommendations of the ARRC, and introducing SOFR as a replacement benchmark rate for certain of these products; planning to adopt further fallback provisions recommended by the ARRC, including for residential ARMS, in conjunction with the adoption of these provisions by market participants; and completing its first bilateral SOFR loan in the U.S. and executing its first interest rate swap linked to the Euro short-term rate in Europe. Market participants are continuing to work closely with the public sector as part of National Working Groups ("NWGs") towards the common goal of facilitating an orderly transition from IBORS. Current NWG efforts include the continued development of cash and derivative markets referencing alternative reference rates, as well as the development of industry consensus for fallback language that would determine the replacement rates to use in various IBOR-indexed contracts when a particular IBOR ceases to be produced. The Firm is monitoring and providing input in the development of the IBOR Fallbacks Protocol of the International Swaps and Derivatives Association ("ISDA"), which is expected to be published in 2020, and is encouraging its clients to actively participate in ISDA and industry consultations in order to ensure the broadest possible industry engagement in and understanding of IBOR transition. The Firm continues to monitor the development of alternative reference rates in other jurisdictions with NWGS. The Financial Accounting Standards Board ("FASB") has confirmed that it will issue an accounting standards update in 2020 providing optional expedients and exceptions for applying generally accepted accounting principles to contracts and hedge relationships affected by benchmark reform. The International Accounting Standards Board ("IASB") has made amendments to IFRS hedge accounting requirements that provide relief to market participants on the accounting treatment of IBOR-linked products in the period leading up to the expected cessation of IBORS and is also considering further relief for the accounting impacts upon transition to an alternative reference rate. The U.S. Treasury Department has issued proposed regulations that are intended to avoid adverse tax consequences in connection with the transition from IBORS. Under the proposed regulations, amendments to contracts meeting certain requirements will not be treated as taxable for U.S. federal income tax purposes. Noninterest revenue The Firm continues to monitor the transition relief being considered by the FASB, IASB and U.S. Treasury Department regarding accounting and tax implications of reference rate reform. The Firm also continues to develop and implement plans to appropriately mitigate the risks associated with IBOR discontinuation as identified alternative reference rates develop and liquidity in these rates increases. The Firm will continue to engage with regulators and clients as the transition from IBORS progresses. Net yield excluding CIB Markets is a non-GAAP financial measure. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures and Key Performance Measures on pages 57-59 for a further discussion of this measure. As a result of the expected discontinuation of certain unsecured benchmark interest rates, including the London Interbank Offered Rate ("LIBOR") and other Interbank Offered Rates ("IBORS") regulators and market participants in various jurisdictions have been working to identify alternative reference rates that are compliant with the International Organization of Securities Commission's standards for transaction-based benchmarks. In the U.S., the Alternative Reference Rates Committee (the "ARRC"), a group of market and official sector participants, identified the Secured Overnight Financing Rate ("SOFR") as its recommended alternative benchmark rate. Other alternative reference rates have been recommended in other jurisdictions. Industry sources estimate that IBORS are referenced in approximately $400 trillion of wholesale and consumer transactions globally spanning a broad range of financial products and contracts. The Firm has a significant number of IBOR-referenced contracts, including derivatives, bilateral and syndicated loans, securities, and debt and preferred stock issuances. 47 Management's discussion and analysis CONSOLIDATED RESULTS OF OPERATIONS This section provides a comparative discussion of JPMorgan Chase's Consolidated Results of Operations on a reported basis for the two-year period ended December 31, 2019, unless otherwise specified. Refer to Consolidated Results of Operations on pages 48-51 of the Firm's Annual Report on Form 10-K for the year ended December 31, 2018 (the "2018 Form 10-K") for a discussion of the 2018 versus 2017 results. Factors that relate primarily to a single business segment are discussed in more detail within that business segment. Refer to pages 136-138 for a discussion of the Critical Accounting Estimates Used by the Firm that affect the Consolidated Results of Operations. Effective January 1, 2018, the Firm adopted several accounting standards. Certain of the accounting standards were applied retrospectively and, accordingly, prior period amounts were revised. Refer to Note 1 for additional information. Revenue Year ended December 31, 2017 (in millions) 2019 JPMorgan Chase & Co./2019 Form 10-K 58,382 2018 3,646 50,608 Asset management, administration and commissions revenue increased primarily due to higher asset management fees from growth in client investment assets in CCB. Refer to CCB and AWM segment results on pages 62-65 and pages 74-76, respectively, and Note 6 for additional information. Investment securities gains/(losses) in both periods reflect the impact of repositioning the investment securities portfolio. Refer to Corporate segment results on pages 77- 78 and Note 10 for additional information. 48 JPMorgan Chase & Co./2019 Form 10-K . Mortgage fees and related income increased driven by: Net interest income increased driven by continued balance sheet growth and changes in mix, as well as higher average short-term rates, partially offset by higher rates paid on deposits. Refer to Note 6 for further information. measurement accounting guidance for certain equity investments previously held at cost. • $505 million of fair value gains related to the adoption in the first quarter of 2018 of the recognition and The prior year included: lower other income in CIB largely related to increased amortization on a higher level of alternative energy investments. The increased amortization was more than offset by lower income tax expense from the associated tax credits. higher investment valuation gains in AWM, which were largely offset by the impact of the related hedges that were reflected in principal transactions revenue, largely offset by higher operating lease income from growth in auto operating lease volume in CCB, and • • Other income increased reflecting: Card income increased as the prior year included an adjustment of approximately $330 million to the credit card rewards liability. Excluding this item, Card income was relatively flat. Refer to CCB segment results on pages 62-65 and Note 6 for further information. Refer to CCB segment results on pages 62-65, Note 6 and 15 for further information. lower net mortgage servicing revenue driven by lower operating revenue reflecting faster prepayment speeds on lower rates and the impact of reclassifying certain loans to held-for-sale. 53,970 partially offset by higher net mortgage production revenue reflecting approximately $500 million of gains on sales of certain loans, as well as higher mortgage production volumes and margins, Lending- and deposit-related fees increased primarily due to higher deposit-related fees in CCB, reflecting growth in customer accounts and transactions, and higher lending- related commitment fees in the wholesale businesses. Refer to CCB, CIB and CB segment results on pages 62-65, pages 66-70 and pages 71-73, respectively, and Note 6 for additional information. Refer to CIB, AWM and Corporate segment results on pages 66-70, pages 74-76 and pages 77-78, respectively, and Note 6 for additional information. • Principal transactions revenue in Corporate was relatively flat, reflecting the combined impact of losses on cash deployment transactions in Treasury and CIO, which were more than offset by the related net interest income earned on those transactions, and lower net markdowns on certain legacy private equity investments. • offset by gains and increased activity in investment-grade and high-yield bonds, higher debt underwriting fees driven by wallet share • Principal transactions revenue in CIB may in certain cases have offsets across other revenue lines, including net interest income. The Firm assesses its CIB Markets business performance on a total revenue basis. lower advisory fees driven by a decline in industry-wide fees despite wallet share gains. 2019 compared with 2018 $ 115,627 $ 109,029 $ 100,705 Total net revenue 50,097 55,059 57,245 Net interest income (a) Included operating lease income of $5.5 billion, $4.5 billion and $3.6 billion for the years ended December 31, 2019, 2018 and 2017, respectively. Refer to CIB segment results on pages 66-70 and Note 6 for additional information. Investment banking fees were relatively flat, reflecting in CIB: lower revenue in AWM related to hedges on certain investments. The impact of these hedges was more than offset by higher valuation gains on the related investments reflected in other income • Principal transactions revenue increased reflecting: The net increase in CIB was partially offset by higher revenue in CIB, which included a gain on the initial public offering ("IPO") of Tradeweb in the second quarter the favorable impact of tighter funding spreads on derivatives in Credit Adjustments & Other. of 2019. Excluding this gain, the increase in CIB's revenue was driven by: higher revenue in Fixed Income Markets, reflecting an overall strong performance, primarily in agency mortgage trading within Securitized Products; the increase in 2019 also reflected the impact of challenging market conditions in Credit in the fourth quarter of 2018; and 2017 (a) Predominantly recognized in CIB, CB and Corporate. 57% NM 57,245 $ 55,059 59% 57% NM 58% (b) The decrease in fully taxable-equivalent adjustments for the year ended December 31, 2018, reflects the impact of the TCJA. JPMorgan Chase & Co./2019 Form 10-K Net interest income and net yield excluding CIB's Markets businesses 44 Management's discussion and analysis In addition to reviewing net interest income and the net yield on a managed basis, management also reviews these metrics excluding CIB's Markets businesses, as shown below; these metrics, which exclude CIB's Markets businesses, are non-GAAP financial measures. Management reviews these metrics to assess the performance of the Firm's lending, investing (including asset-liability management) and deposit-raising activities. The resulting metrics that exclude CIB's Markets businesses are referred to as non-markets-related net interest income and net yield. CIB's Markets businesses are Fixed Income Markets and Equity Markets. Management believes that disclosure of non-markets-related net interest income and net yield provides investors and analysts with other measures by which to analyze the non-markets-related business trends of the Firm and provides a comparable measure to other financial institutions that are primarily focused on lending, investing and deposit-raising activities. 2018 50,097 55% $ Net interest income - reported 2019 Year ended December 31, (in millions, except rates) 57 15,476 44,545 11,459 553.5 519.6 520.8 serviced (period-end) Third-party mortgage loans 816.1 $ MSR carrying value 761.4 $ 789.8 (period-end) Total loans serviced 97.6 $ 105.2 $ 79.4 $ origination volume(c) Fully taxable-equivalent Total mortgage $ (period-end) 4.7 6.1 10,795 2,505 (b) 8,290 11,179 39,917 4,017 35,900 43,269 2,505 40,764 47,610 3,065 3,065 NM 57% Overhead ratio 8,114 Income tax expense 6.0 4,017 1,313 Markets interest-earning assets (b)(c) Net interest income - managed basis(a) 2.46% 2.52% 2.37% Net yield on average CIB 57.3 0.46 0.52 0.87 Net yield on average interest-earning assets excluding CIB Markets 3.27% 3.25% 2.85% Net yield on average interest-earning assets - managed basis) (a) Interest includes the effect of related hedges. Taxable-equivalent amounts are used where applicable. 58 JPMorgan Chase & Co./2019 Form 10-K Tangible common equity, ROTCE and TBVPS Tangible common equity ("TCE”), ROTCE and TBVPS are each non-GAAP financial measures. TCE represents the Firm's common stockholders' equity (i.e., total stockholders' equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRS), net of related deferred tax liabilities. ROTCE measures the Firm's net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm's TCE at period-end divided by common shares at period-end. TCE, ROTCE and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm's use of equity. The following summary table provides a reconciliation from the Firm's common stockholders' equity to TCE. Average (in millions, except per share and ratio data) Common stockholders' equity Less: Goodwill Less: Other intangible assets Add: Certain deferred tax liabilities (a) Tangible common equity Return on tangible common equity Tangible book value per share Period-end (b) Refer to page 69 for further information on CIB's Markets businesses. (c) In the second quarter of 2019, the Firm reclassified balances related to certain instruments from interest-earning to noninterest-earning assets, as the associated returns are recorded in principal transactions revenue and not in net interest income. These changes were applied retrospectively and, accordingly, prior period amounts were revised to conform with the current presentation. 531,217 593,355 672,629 $ 531 628 57,776 $ 55,687 $ 51,410 Calculation of certain U.S. GAAP and non-GAAP financial measures Certain U.S. GAAP and non-GAAP financial measures are calculated as follows: Book value per share ("BVPS") Common stockholders' equity at period-end / Common shares at period-end Overhead ratio Total noninterest expense / Total net revenue Return on assets ("ROA") Reported net income / Total average assets Return on common equity ("ROE") Net income*/ Average common stockholders' equity Return on tangible common equity ("ROTCE") Net income* / Average tangible common equity Tangible book value per share ("TBVPS") Tangible common equity at period-end / Common shares at period-end * Represents net income applicable to common equity The Firm also reviews adjusted expense, which is noninterest expense excluding Firmwide legal expense and is therefore a non-GAAP financial measure. Additionally, certain credit metrics and ratios disclosed by the Firm exclude PCI loans, and are therefore non-GAAP measures. Management believes that these measures help investors understand the effect of these items on reported results and provide an alternate presentation of the Firm's performance. Refer to Credit and Investment Risk Management on pages 100-118 for additional information on credit metrics and ratios excluding PCI loans. $1,672,862 $1,619,553 $1,639,757 Average interest-earning assets excluding CIB Markets Less: Average CIB Markets interest-earning assets (b)(c) $2,212,908 $ 2,170,974 $2,345,491 Average interest-earning assets(c) adjustments 54,656 $ 52,600 $ 46,780 Net interest income 4,630 3,087 3,120 interest income (b) Less: CIB Markets net excluding CIB Markets (a) $ 41.1 (e) At December 31, 2019, 2018 and 2017, excluded mortgage loans insured by U.S. government agencies of $1.7 billion, $4.1 billion and $6.2 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. Correspondent Card 640,219 670,388 693,550 Deposits 1.19% 0.77% 0.76% Home Lending (e)(f) 393,598 419,066 416,694 Core loans 30+ day delinquency rate 1.87 469,814 464,327 Total loans (g) 1.21 1.04 1.20 Total net charge-offs/ (recovery) rate(d) 2,880 1,788 2,225 Card 5,683 5,184 4,884 478,281 Auto 1.83 Equity 987 Home Lending - PCI loans (c) 1,003 1,003 903 PCI loans Home Lending, excluding Year ended December 31, 796 $ 746 $ 796 $ Banking Consumer & Business 1.80 Allowance for loan losses 0.92 0.95 90+ day delinquency rate Card 133,721 129,518 127,137 Headcount 0.89 0.93 0.94 Auto 51,000 51,000 52,000 0.92 465 464 464 37,297 33,260 30,056 Debit and credit card sales volume $ 1,114.4 $ 1,016.9 $ 916.9 Consumer & Business Banking Average deposits $ 678.9 $ 656.5 $ 625.6 Deposit margin 2.49% 2.38% (in thousands) (b) 1.98% $ Client investment assets 6.6 $ 358.0 6.7 $ 282.5 7.3 273.3 Home Lending Mortgage origination volume by channel Retail $ 51.0 $ 38.3 $ 40.3 Business banking origination volume Active mobile customers 46,694 49,254 Total allowance for loan losses(c) $ 8,784 $ 9,235 $ 9,372 64 42 (a) Excludes PCI loans. The Firm is recognizing interest income on each pool of PCI loans as each of the pools is performing. (b) At December 31, 2019, 2018 and 2017, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $961 million, $2.6 billion and $4.3 billion, respectively. These amounts have been excluded based upon the government guarantee. (c) Net charge-offs/(recoveries) and the net charge-off/(recovery) rates for the years ended December 31, 2019, 2018 and 2017, excluded $151 million, $187 million and $86 million, respectively, of write-offs in the PCI portfolio. These write-offs decreased the allowance for loan losses for PCI loans. Refer to Summary of changes in the allowance for credit losses on page 117 for further information on PCI write-offs. (d) Excludes the impact of PCI loans. For the years ended December 31, 2019, 2018 and 2017, the net charge-off/(recovery) rates including the impact of PCI loans were as follows: (1) home equity of (0.15)%, (0.02) % and 0.14%, respectively; (2) residential mortgage of (0.03)%, (0.14)% and (0.01)%, respectively; (3) JPMorgan Chase & Co./2019 Form 10-K Home Lending of (0.05) %, (0.12) % and 0.02%, respectively; and (4) total CCB of 1.14%, 0.98% and 1.12%, respectively. (f) Excludes PCI loans. The 30+ day delinquency rate for PCI loans was 8.44%, 9.16% and 10.13% at December 31, 2019, 2018 and 2017, respectively. (g) Excluding net charge-offs of $467 million related to the student loan portfolio transfer, the total net charge-off rates for the full year 2017 would have been 1.10%. Selected metrics As of or for the year ended December 31, (in billions, except ratios and where otherwise noted) JPMorgan Chase & Co./2019 Form 10-K 2019 52,421 (in thousands) (a) Active digital customers 5,130 5,036 4,976 54.2 Number of branches 61.7 62.6 CCB households (in millions) Business Metrics 2017 2018 61.1 Dec 31, CORPORATE & INVESTMENT BANK Dec 31, 2018 38,298 9,480 36,448 4,207 572 24,539 10,118 34,657 Provision for credit losses 277 (60) (45) Noninterest expense Compensation expense 10,618 10,215 9,531 Noncompensation expense 10,901 Total net revenue(a) 10,703 Total noninterest expense 21,519 20,918 19,407 Income before income tax expense 16,502 15,590 15,295 Income tax expense 4,580 3,817 4,482 Net income 9,876 $ 11,922 $ 11,773 $ 10,813 9,156 26,968 (d) Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of loan servicing-related revenue to third-party mortgage loans serviced (average). 65 Management's discussion and analysis JPMorgan Chase & Co./2019 Form 10-K The Corporate & Investment Bank, which consists of Banking and Markets & Securities Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Treasury Services, which provides transaction services, consisting of cash management and liquidity solutions. Markets & Securities Services is a global market-maker in cash securities and derivative instruments, and also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Securities Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. Selected income statement data 2019 2018 2017 Year ended December 31, (in millions) Revenue Investment banking fees $ 7,575 $ 7,473 $ 7,356 Net interest income Principal transactions 12,271 Lending- and deposit-related fees 1,518 1,497 10,873 1,531 Asset management, administration and commissions 4,545 4,488 All other income 1,108 1,239 Noninterest revenue 29,142 14,396 (b) Users of all mobile platforms who have logged in within the past 90 days. (c) Firmwide mortgage origination volume was $115.9 billion, $86.9 billion and $107.6 billion for the years ended December 31, 2019, 2018 and 2017, respectively. (a) Includes tax-equivalent adjustments, predominantly due to income tax credits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; and tax-exempt income from municipal bonds of $2.3 billion, $1.7 billion and $2.4 billion for the years ended December 31, 2019, 2018 and 2017, respectively. Year ended December 31, (in millions, except ratios) Financial ratios 12,812 Equity Markets 6,494 6,888 5,703 Securities Services 4,154 4,245 3,917 Credit Adjustments & Other(a) 121 (373) (228) Total Markets & Securities Services 12,706 25,187 $38,298 22,204 $ 34,657 Total net revenue (a) Includes credit valuation adjustments ("CVA") managed centrally within CIB and funding valuation adjustments ("FVA") on derivatives, which are primarily reported in principal transactions revenue. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets. Refer to Notes 2, 3 and 24 for additional information. 2019 compared with 2018 Net income was $11.9 billion, up 1%. Net revenue was $38.3 billion, up 5%. Banking revenue was $13.1 billion, up 1%. • Investment Banking revenue was $7.2 billion, up 3%, with higher debt underwriting fees, largely offset by lower advisory and equity underwriting fees. The Firm maintained its #1 ranking for Global Investment Banking fees with overall share gains, according to Dealogic. Debt underwriting fees were $3.5 billion, up 8%, reflecting wallet share gains and increased activity in investment-grade and high-yield bonds. - Advisory fees were $2.4 billion, down 5%, and Equity underwriting fees were $1.7 billion, down 1%, driven by a decline in industry-wide fees despite wallet share gains. Treasury Services revenue was $4.6 billion, down 3%, driven by deposit margin compression predominantly offset by higher balances and fee growth. Lending revenue was $1.3 billion, up 3%, with higher net interest income largely offset by losses on hedges of accrual loans. 66 66 23,466 $36,448 Selected income statement data 14,418 12,453 Return on equity Overhead ratio 2019 2018 2017 14% 16% 14% Student 56 57 56 Compensation expense as percentage of total net 28 28 Fixed Income Markets 28 Revenue by business Investment Banking Treasury Services $ 7,215 $ 6,987 $ 6,852 4,565 4,697 4,172 Lending 1,331 1,298 1,429 Total Banking 13,111 12,982 revenue (a) Users of all web and/or mobile platforms who have logged in within the past 90 days. 15.2 18.8 JPMorgan Chase Wholesale Businesses Corporate & Investment Bank Commercial Banking(a) Asset & Wealth Management Consumer & Home Lending Card, Merchant Services & Auto Business Banking • Consumer Banking/ Chase Wealth Management Consumer & Community Banking ⚫ Home • Home Lending Servicing • Card Services - Credit Card Banking • Investment Banking • Treasury Services (a) • Business - Merchant Services(a) Banking ⚫ Lending Lending Production • Auto Consumer Businesses The Firm is managed on an LOB basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. 2019 2018 2017 $ 234,337 $ 47,823 819 230,447 47,471 748 2,381 2,280 188,076 $ 184,508 $ 232,907 47,620 789 2,328 $ 186,826 47,491 807 2,231 $ 229,222 $ 230,350 47,317 832 3,116 $ 183,155 $ 185,317 $ The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is currently evaluated by the Firm's Operating Committee. Segment results are presented on a managed basis. Refer to Explanation and Reconciliation of the Firm's use of Non-GAAP Financial Measures and Key Performance Measures, on pages 57-59 for a definition of managed basis. ΝΑ 60.98 $ 19% 17% 12% ΝΑ ΝΑ NA (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. Key performance measures Core loans is considered a key performance measure. Core loans represents loans considered central to the Firm's ongoing businesses, and excludes loans classified as trading assets, runoff portfolios, discontinued portfolios and portfolios the Firm has an intent to exit. Core loans is a measure utilized by the Firm and its investors and analysts in assessing actual growth in the loan portfolio. JPMorgan Chase & Co./2019 Form 10-K 59 Management's discussion and analysis BUSINESS SEGMENT RESULTS ΝΑ 56.33 • Real Estate Portfolios Markets & Securities Services • Fixed 2.65x 3.34x 3.09x Card, excluding Commercial Card Credit card sales volume $ 762.8 $ 692.4 $ 622.2 New accounts opened (in millions) Card Services Net revenue rate 7.8 7.8 MSR revenue multiple (d) 8.4 11.27% 10.57% Merchant Services Merchant processing volume $ 1,511.5 $ 1,366.1 $ 1,191.7 Auto Loan and lease origination volume 34.0 $ 31.8 $ 33.3 Average Auto operating lease assets 21.6 11.52% 1.08% 1.17% 0.90% Income Markets • Equity Markets • Securities Services ⚫ Credit Adjustments & Other • Middle Market Banking Corporate Client Banking Commercial Real Estate Banking ⚫ Asset Management • Wealth Management (a) Effective in the first quarter of 2020, the Merchant Services business was realigned from CCB to CIB as part of the Firm's Wholesale Payments business. The revenue and expenses of the Merchant Services business will be reported across CCB, CIB and CB based primarily on client relationship. Description of business segment reporting methodology Results of the business segments are intended to present each segment as if it were a stand-alone business. The management reporting process that derives business segment results includes the allocation of certain income and expense items, described in more detail below. The Firm also assesses the level of capital required for each LOB on at least an annual basis. The Firm periodically assesses the assumptions, methodologies and reporting classifications used for segment reporting, and further refinements may be implemented in future periods. Revenue sharing When business segments join efforts to sell products and services to the Firm's clients, the participating business segments may agree to share revenue from those transactions. Revenue is generally recognized in the segment responsible for the related product or service on a gross basis, with an allocation to the other segment(s) involved in the transaction. The segment results reflect these revenue-sharing agreements. (period-end) mortgage loans serviced (period-end) to third-party Ratio of MSR carrying value The amount of capital assigned to each business is referred to as equity. Periodically, the assumptions and methodologies used to allocate capital are assessed and as a result, the capital allocated to the LOBS may change. Refer to Line of business equity on page 90 for additional information on business segment capital allocation. Business segment capital allocation 2019 Debt expense and preferred stock dividend allocation As part of the funds transfer pricing process, almost all of the cost of the credit spread component of outstanding unsecured long-term debt and preferred stock dividends is allocated to the reportable business segments, while the balance of the cost is retained in Corporate. The methodology to allocate the cost of unsecured long-term debt and preferred stock dividends to the business segments is aligned with the Firm's process to allocate capital. The allocated cost of unsecured long-term debt is included in a business segment's net interest income, and net income is reduced by preferred stock dividends to arrive at a business segment's net income applicable to common equity. Funds transfer pricing is the process by which the Firm allocates interest income and expense to each business segment and transfers the primary interest rate risk and liquidity risk exposures to Treasury and CIO within Corporate. The funds transfer pricing process considers the interest rate risk, liquidity risk and regulatory requirements on a product-by-product basis within each business segment. This process is overseen by senior management and reviewed by the Firm's Treasurer Committee. Funds transfer pricing Where business segments use services provided by corporate support units, or another business segment, the costs of those services are allocated to the respective business segments. The expense is generally allocated based on the actual cost and use of services provided. In contrast, certain costs and investments related to corporate support units, technology and operations not currently leveraged by any LOB, are not allocated to the business segments and are retained in Corporate. Expense retained in Corporate generally includes parent company costs that would not be incurred if the segments were stand-alone businesses; adjustments to align corporate support units; and other items not aligned with a particular business segment. Expense Allocation JPMorgan Chase & Co./2019 Form 10-K 60 Segment Results - Managed Basis 65,395 Income tax expense 61,862 Provision for credit losses 4,952 4,753 5,572 Noninterest expense Compensation expense 10,700 10,534 10,133 Noncompensation expense (a) 18,196 17,301 15,929 Total noninterest expense 28,896 27,835 26,062 Income before income tax expense 22,035 19,491 14,851 5,394 4,639 5,456 46,485 64,675 52,079 31,775 $ 3,624 $ 3,431 administration and commissions 2,499 2,402 2,212 Mortgage fees and related income 2,035 1,252 1,613 Card income 4,847 4,554 4,024 All other income 5,402 4,428 3,430 Noninterest revenue 18,642 16,260 14,710 Net interest income Total net revenue 37,241 35,819 55,883 expense Income before income tax 45,207 50,608 55,847 1,877 53,970 2,704 $ 6,350 $ $ 3,646 (b) $ 7,220 1,877 $ $ 5,343 2,534 $ 8,265 2,534 60,916 58,382 Total noninterest revenue $ $ 5,731 Other income Managed basis Fully taxable- equivalent adjustments(a) Reported Managed basis equivalent adjustments(a) Reported Managed basis equivalent adjustments(a) 2,704 53,312 Net interest income 57,245 4,017 41,190 48,140 2,505 45,635 53,195 3,065 50,130 Pre-provision profit 104,722 4,017 100,705 Lending- and deposit-related fees $ 3,859 111,534 109,029 115,627 Total net revenue 51,410 1,313 50,097 55,687 (b) 628 55,059 57,776 531 2,505 62 62 Asset management, 5,278 Provision for credit losses 4,952 4,753 5,572 277 Net income/(loss) 16,641 Return on equity ("ROE") 31% 14,852 28% 9,395 17% 11,922 14% (60) 11,773 16% (45) 296 129 (276) 10,813 3,924 4,237 3,539 14% 17% 5,673 5,484 3,327 3,386 The following tables summarize the Firm's results by segment for the periods indicated. Year ended December 31, Consumer & Community Banking Corporate & Investment Bank Commercial Banking (in millions, except ratios) Total net revenue 2019 2018 $ 55,883 $ 52,079 Total noninterest expense Pre-provision profit/(loss) 28,896 20% 27,835 2019 $ 38,298 21,519 26,987 24,244 20,423 16,779 2018 $ 36,448 20,918 15,530 2017 $ 34,657 19,407 15,250 2019 2018 2017 $ 8,984 $ 9,059 $ 8,605 3,500 2017 $ 46,485 26,062 Reported 17% Asset & Wealth Management 2019 65,497 53,195 63,394 59,515 48,140 45,207 NM (1,643) NM 5,585 36,431 15% 4,871 5,290 32,474 13% 24,441 10% Note: Net income in 2019 and 2018 for each of the business segments reflects the favorable impact of the reduction in the U.S. federal statutory income tax rate as a result of the TCJA. The following sections provide a comparative discussion of the Firms results by segment as of or for the years ended December 31, 2019 and 2018. JPMorgan Chase & Co./2019 Form 10-K 61 Management's discussion and analysis 2019 2018 2017 CONSUMER & COMMUNITY BANKING Consumer & Community Banking offers services to consumers and businesses through bank branches, ATMs, digital (including mobile and online) and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card, Merchant Services & Auto. Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card, Merchant Services & Auto issues credit cards to consumers and small businesses, offers payment processing services to merchants, and originates and services auto loans and leases. Selected income statement data Year ended December 31, (in millions, except ratios) Revenue 501 639 902 (1,030) (4) (1,241) 1,111 NM 2,337 25% Corporate Total 2018 2017 2019 2018 2017 2019 2018 2017 $ 14,316 10,515 3,801 Year ended December 31, (in millions, except ratios) Total net revenue Total noninterest expense Pre-provision profit/(loss) Provision for credit losses 10,353 3,723 Net income/(loss) Return on equity ("ROE") 2,833 26% 53 2,853 $ 14,076 $ 13,835 10,218 3,617 39 $ 1,211 1,067 144 $ (128) $ 1,140 $118,692 $111,534 $104,722 (1) 31% 61 (in millions, except ratios) 3,065 118,692 Fully taxable- (287) (50) Residential mortgage 199,799 Home Lending 197,339 203,859 169,636 63 (7) (48) Home equity Residential mortgage 42,751 36,013 (16) 30,163 239,872 Home Lending 66,242 63,573 61,522 Auto 4,123 4,518 4,848 Card 149,511 156,632 168,924 Card 47 (294) (98) 240,090 Home equity 257 236 2017 2018 2019 As of or for the year ended December 31, Selected metrics (in millions, except headcount) As of or for the year ended December 31, Selected metrics Management's discussion and analysis 63 63 JPMorgan Chase & Co./2019 Form 10-K Fully taxable- partially offset by a $50 million reduction in the allowance for loan losses in the business banking portfolio Selected balance sheet data (period-end) (in millions, except ratio data) 2019 Credit data and quality 2018 2017 296 Banking Consumer & Business 25,789 26,612 27,199 Consumer & Business Banking Auto Net charge-offs/(recoveries) (c) $ 4,084 $ 3,339 $ 3,018 Nonaccrual loans (a)(b) $ 539,090 $ 557,441 $ 552,601 Total assets statistics Loans: 206 243 331 202,624 186,557 Residential mortgage 0.02 (0.14) (0.05) Home Lending(d) 46,398 39,133 32,975 Home equity (0.01) (0.16) (0.03) Residential mortgage (d) 190,242 Card 3.10 3.10 Auto NM Student 140,024 145,652 156,325 Card 24,875 0.51 0.33 Auto 236,640 241,757 219,532 Home Lending 2.95 0.38 a $650 million reduction in the allowance for loan losses in the PCI residential real estate portfolio, reflecting continued improvement in home prices and delinquencies, and a $100 million reduction in the allowance for loan losses in the non credit-impaired residential real estate portfolio, compared to a $250 million reduction in the PCI residential real estate portfolio in the prior year, and 26,197 Consumer & Business Banking Total net charge-offs/ (recoveries) 659,885 678,854 718,416 Deposits 415,167 434,466 414,107 Core loans 498 (g) Student 481,632 486,689 457,444 Total loans $ 5,252 $ 4,703 $ 5,256 (g) Equity 0.18 (0.02) (0.19) Home equity(d) Loans: 1.03% 1.11% 0.90% 26,608 Consumer & Business Banking $ 542,191 Total assets Net charge-off/(recovery) rate(c) Selected balance sheet data (average) 51,000 51,000 52,000 $ 547,368 $ 532,756 - lower net recoveries in the residential real estate portfolio as the prior year benefited from larger recoveries on loan sales. a decrease in consumer, excluding credit card due to $ 2,035 Mortgage fees and related income 977 984 417 Net mortgage servicing revenue(b) 636 268 1,618 Net production revenue Mortgage fees and related income details: 5,955 19,426 21,790 24,209 Card, Merchant Services & Auto 5,484 5,179 $ 1,252 $ 1,613 Financial ratios Return on equity partially offset by higher loan balances and margin expansion in Card, as well as higher deposit margins and growth in deposit balances in CBB, • Net interest income was $37.2 billion, up 4%, and included charges from the loan sales mentioned above. Excluding these charges, net interest income increased, driven by: - Net revenue was $55.9 billion, an increase of 7%. Net production revenue included approximately $500 million of gains on the sales of certain mortgage loans that were predominantly offset by charges in net interest income for the unwind of the related internal funding from Treasury and CIO associated with these loans. The charges reflect the net present value of that funding and is recognized as interest income in Treasury and CIO. Refer to Corporate on pages 77- 78 and Funds Transfer Pricing ("FTP") on page 61 of this Form 10-K for further information. Net income was $16.6 billion, an increase of 12%. 2019 compared with 2018 $ 21,104 JPMorgan Chase & Co./2019 Form 10-K (a) Included depreciation expense on leased assets of $4.1 billion, $3.4 billion and $2.7 billion for the years ended December 31, 2019, 2018 and 2017, respectively. Note: In the discussion and the tables which follow, CCB presents certain financial measures which exclude the impact of PCI loans; these are non- GAAP financial measures. 56 17% 28% 53 31% 52 Overhead ratio lower loan balances due to loan sales, as well as loan spread compression in Home Lending. (b) Included MSR risk management results of $(165) million, $(111) million and $(242) million for the years ended December 31, 2019, 2018 and 2017, respectively. $24,805 Home Lending Consumer & Business Banking - higher net charge-offs on loan growth, in line with expectations, and - an increase in credit card due to $26,495 The provision for credit losses was $5.0 billion, an increase of 4%, reflecting: expense efficiencies and lower FDIC charges. a $500 million addition to the allowance for loan losses reflecting loan growth and higher loss rates, as newer vintages season and become a larger part of the portfolio, compared to a $300 million addition in the prior year largely offset by investments in the business including technology and marketing and higher depreciation on auto lease assets, partially offset by • . higher auto lease volume, and higher net mortgage production revenue reflecting higher production volumes and margins, partially offset by lower net mortgage servicing revenue driven by lower operating revenue reflecting faster prepayment speeds on lower rates and the impact of reclassifying certain loans to held-for-sale. Noninterest revenue was $18.6 billion, up 15%, and included gains from the loan sales mentioned above as well as the impact of the prior-year adjustment of approximately $330 million to the credit card rewards liability. Excluding these notable items, noninterest revenue increased 9%, driven by: December 31, Year ended 2017 Revenue by line of business $ 9,395 $14,852 $ 16,641 Net income EXPLANATION AND RECONCILIATION OF THE FIRM'S USE OF NON-GAAP FINANCIAL MEASURES AND KEY PERFORMANCE MEASURES Refer to Note 15 for further information regarding changes in value of the MSR asset and related hedges, and mortgage fees and related income. Non-GAAP financial measures In addition to analyzing the Firm's results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a "managed" basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the LOBS on a managed basis. The Firm's definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These financial measures allow management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the LOBS. Management also uses certain non-GAAP financial measures at the Firm and business-segment level, because these other non-GAAP financial measures provide information to investors about the underlying operational performance and trends of the Firm or of the particular business segment, as the case may be, and, therefore, facilitate a comparison of the Firm or the business segment with the performance of its relevant competitors. Refer to Business Segment Results on pages 60-78 for additional information on these non-GAAP measures. Non-GAAP financial measures used by the Firm may not be comparable to similarly named non-GAAP financial measures used by other companies. The following summary table provides a reconciliation from the Firm's reported U.S. GAAP results to managed basis. 2018 2019 The Firm prepares its Consolidated Financial Statements in accordance with U.S. GAAP; these financial statements appear on pages 146-150. That presentation, which is referred to as "reported" basis, provides the reader with an understanding of the Firm's results that can be tracked consistently from year-to-year and enables a comparison of the Firm's performance with other companies' U.S. GAAP financial statements. Noninterest expense was $28.9 billion, up 4%, driven by: Year ended December 31, (c) Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB's allowance coverage ratio. 404,363 349,169 85 instruments 70 342,124 Total nonperforming Trading assets-derivative assets (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. 57 (a) Allowance for loan losses of $110 million, $174 million and $316 million were held against these nonaccrual loans at December 31, 2019, 2018 and 2017, respectively. 390 0.72 1,379 Loans held-for-sale and Allowance for lending- loans at fair value Total loans Core loans 1,199 Equity 8,609 6,412 130,980 120,829 130,810 120,560 70,000 4,995 113,363 113,006 related commitments 848 754 727 80,000 Total allowance for credit 1,202 108,368 503 780 1,027 receivables 48,196 60,552 losses 56,466 Loans: (in millions) Allowance for loan Loans retained(a) 122,371 114,417 Allowance for credit losses: losses 2,050 1,953 excluding trade finance and conduits (c) 1.31 1.24 1.92 Allowance for loan losses to period-end loans retained, nonaccrual loans 271 170 Nonaccrual loans to total period-end loans 0.31 0.47 retained(a) Allowance for loan losses to 1.27 0.93 2,106 Net charge-off/(recovery) 70,000 rate(b) 0.15% 0.08% 0.07% Headcount 55,991 54,480 51,181 Allowance for loan losses to period-end loans (a) Loans retained includes credit portfolio loans, loans held by consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for-investment loans and overdrafts. retained 0.99 Investment banking fees Assets acquired in loan satisfactions 13,050 $922,758 $857,060 308 retained(a) Nonaccrual loans 4,321 10,112 loans at fair value Loans held-for-sale and Nonaccrual loans: 443 108,765 121,733 Nonperforming assets: Loans retained(a) Loans: 71 $ 93 $ 129,389 183 812 131,845 $ $ 663 403 Total nonaccrual loans Selected balance sheet data (average) 220 95 for-sale and loans at fair value Total loans 112,754 70,000 80,000 Equity 142,122 131,672 Core loans Nonaccrual loans held- 113,086 142,439 70,000 Trading assets-debt and equity $ Net charge-offs/ a business exit largely offset by organic growth. Securities Services revenue was $4.2 billion, down 2%, driven by deposit margin compression and the impact of Equity Markets revenue was $6.5 billion, down 6%, compared to a strong prior year, driven by lower client activity in derivatives partially offset by higher client activity in Cash Equities. Fixed Income Markets revenue was $14.4 billion, up 13%, reflecting an overall strong performance, notably in Securitized Products. The increase in 2019 also reflected the impact of challenging market conditions in Credit and Rates in the fourth quarter of 2018. • • • • Credit Adjustments & Other was a gain of $121 million reflecting tighter funding spreads on derivatives, compared with a loss of $373 million in the prior year. included a gain on the IPO of Tradeweb in the second quarter of 2019. Prior year results included approximately $500 million of fair value gains recorded in the first quarter of 2018 related to the adoption of the recognition and measurement accounting guidance for certain equity investments previously held at cost. 812 Advisory Derivative receivables 30 60 130 Assets $ 985,544 Markets & Securities Services revenue was $25.2 billion, up 7%. Markets revenue was $20.9 billion, up 7% which (recoveries) The provision for credit losses was $277 million, compared with a $60 million net benefit in the prior year. This increase reflects additions to the allowance for credit losses in the current year on select client downgrades, and a benefit related to a single name in the Oil & Gas portfolio and higher recoveries, both in the prior year. JPMorgan Chase & Co./2019 Form 10-K $ 908,153 $ 903,051 $ 826,384 Assets Credit data and quality statistics 2017 2018 2019 (in millions, except ratios) 2017 Noninterest expense was $21.5 billion, up 3%, predominantly driven by higher volume-related expenses and investments, including front office and technology staff hires, as well as higher legal expense, partially offset by lower FDIC charges. 2018 As of or for the year ended December 31, Selected metrics Selected balance sheet data (period-end) (in millions, except headcount) As of or for the year ended December 31, Selected metrics Management's discussion and analysis 67 2019 Equity underwriting 26,831 $ 2019 1,694 1,785 Compensation expense Noninterest expense (276) 129 296 Provision for credit losses 8,605 9,059 8,984 Total net revenue(b) 6,083 6,716 6,554 Net interest income 2,522 1,534 2,343 Noncompensation expense 1,692 investment banking products, commercial card transactions and asset management fees. The prior period amounts have been revised to conform with the current period presentation. (a) Effective in the first quarter of 2019, includes revenue from $ 3,924 $ 4,237 $ 3,539 Net income 2,015 1,307 1,264 Income tax expense 5,554 5,544 5,188 Income before income tax expense 3,327 3,386 3,500 Total noninterest expense 1.793 1,715 2,430 Noninterest revenue 1,603 COMMERCIAL BANKING JPMorgan Chase & Co./2019 Form 10-K 70 70 (c) The prior period amounts have been revised to conform with the current period presentation. (b) Client deposits and other third-party liabilities pertaining to the Treasury Services and Securities Services businesses, and AUC, are based on the domicile of the client. (a) Total net revenue and loans retained (excluding loans held-for-sale and loans at fair value) are based on the location of the trading desk, booking location, or domicile of the client, as applicable. 23,469 13,971 9,498 14,359 $ 8,858 23,217 $ 16,855 $ 9,976 26,831 $ $ $ Total AUC All other regions North America (in billions) Commercial Banking provides comprehensive financial solutions, including lending, treasury services, investment banking and asset management products across three primary client segments: Middle Market Banking, Corporate Client Banking and Commercial Real Estate Banking. Other includes amounts not aligned with a primary client segment. Middle Market Banking covers small business and midsized corporations, local governments and nonprofit clients. Corporate Client Banking covers large corporations. Commercial Real Estate Banking covers investors, developers, and owners of multifamily, office, retail, industrial and affordable housing properties. 1,473 1,517 All other income(a) $ 919 $ 913 $ 870 Lending- and deposit-related fees Revenue 2017 (b) Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities and in entities established for rehabilitation of historic properties, as well as tax-exempt income related to municipal financing activities of $460 million, $444 million and $699 million for the years ended December 31, 2019, 2018 and 2017, respectively. 2018 (in millions) The provision for credit losses was $296 million, up from $129 million in the prior year. The increase in the provision reflects additions to the allowance for credit losses on select client downgrades in the current year and higher recoveries in the prior year. Noninterest expense was $3.5 billion, an increase of 3%, driven by continued investments in the business, largely offset by lower FDIC charges. Net revenue was $9.0 billion, a decrease of 1%. Net interest income was $6.6 billion, a decrease of 2%, predominantly driven by lower deposit margins. Noninterest revenue was $2.4 billion, an increase of 4%, driven by higher investment banking revenue, predominantly due to increased equity underwriting and M&A activity, and growth in lending and deposit related fees. Net income was $3.9 billion, a decrease of 7%. 2019 compared with 2018 Year ended December 31, Selected income statement data 2019 JPMorgan Chase & Co./2019 Form 10-K 71 Management's discussion and analysis 39 17% 37 20% 17% 39 Overhead ratio Return on equity Financial ratios $ 8,605 $ 9,059 $ 8,984 revenue Total Commercial Banking net 121 118 119 2,416 (a) Includes CB's share of revenue from investment banking products sold to CB clients through the CIB. (b) Refer to page 60 for a discussion of revenue sharing. (c) Effective in the first quarter of 2019, client segment data includes Commercial Real Estate Banking which comprises the former Commercial Term Lending and Real Estate Banking client segments, and Community Development Banking (previously part of Other). The prior period amounts have been revised to conform with the current period presentation. (period-end) Credit data and quality statistics Selected balance sheet data 2017 2018 2019 As of or for the year ended December 31, (in millions, except ratios) 2017 2,249 2018 except headcount) December 31, (in millions, Selected metrics As of or for the year ended Selected metrics JPMorgan Chase & Co./2019 Form 10-K 12 72 2019 AUC (period-end)(b) 2,169 2,727 $4,094 $4,049 $4,057 3,920 2017 2018 2019 revenue Total Commercial Banking net Other Treasury services Investment banking(a) Lending Year ended December 31, (in millions, except ratios) Revenue by product Selected income statement data (continued) transactions. Other product revenue primarily includes tax-equivalent adjustments generated from Community Development Banking activities and certain income derived from principal Treasury services includes revenue from a broad range of products and services that enable CB clients to manage payments and receipts, as well as invest and manage funds. Investment banking includes revenue from a range of products providing CB clients with sophisticated capital- raising alternatives, as well as balance sheet and risk management tools through advisory, equity underwriting, and loan syndications. Revenue from Fixed Income and Equity Markets products used by CB clients is also included. CB product revenue consists of the following: Lending includes a variety of financing alternatives, which are primarily provided on a secured basis; collateral includes receivables, inventory, equipment, real estate or other assets. Products include term loans, revolving lines of credit, bridge financing, asset-based structures, leases, and standby letters of credit. 4,074 3,444 919 852 2,984 2,994 Corporate Client Banking $ 3,341 $ 3,708 $3,702 Middle Market Banking Revenue by client segment Commercial Real Estate Banking (c) Other(c) Investment banking revenue, gross (b) $2,744 $ 2,491 $8,605 $ 9,059 $8,984 262 84 88 805 $ 2,385 Net charge-offs/(recoveries) 408,911 162,041 434,422 $ Allowance for loan losses to period-end loans 0.22 0.22 0.22 Allowance for loan losses to nonaccrual loans 305 124 77 Nonaccrual loans to period- end loans 0.29 0.07 0.18 (a) Represents the Nomura “star rating" for Japan domiciled funds and Morningstar for all other domiciled funds. Includes only Asset Management retail open-ended mutual funds that have a rating. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. (b) Quartile ranking sourced from Lipper, Morningstar, Nomura and Fund Doctor based on country of domicile. Includes only Asset Management retail open-ended mutual funds that are ranked by the aforementioned sources. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. (c) Loans, deposits and related credit data and quality statistics relate to the Wealth Management business. JPMorgan Chase & Co./2019 Form 10-K 0.01% 75 0.01% Net charge-off rate International metrics (a) Consists of mutual funds, unit investment trusts, currencies, annuities, insurance contracts, options and other contracts. (b) Client deposits and other third-party liabilities pertain to the Treasury Services and Securities Services businesses. 408,911 $ 434,422 23,469 23,217 $ 2,563 2,699 7,863 8,078 13,043 12,440 $ 2017 2018 464,770 $ 300 0.02% 15 Management's discussion and analysis Client assets 4,944 December 31, (in billions) 2019 2018 2017 North America 9,214 8,933 8,891 Assets by asset class Total net revenue $ 14,316 $ 14,076 $ 13,835 Liquidity 542 $ 480 $ 459 5,143 5,102 702 755 2019 compared with 2018 Client assets were $3.2 trillion, an increase of 18%. Assets under management were $2.4 trillion, an increase of 19% driven by the impact of higher market levels and net inflows into both long-term and liquidity products. Client assets International metrics Year ended December 31, (in billions, except where otherwise noted) Total net revenue (in millions)(a) Europe/Middle East/Africa (b) Asia-Pacific (b) 2019 As of or for the year ended 2018 $ 2,869 $ 2,850 $ 2,837 1,509 1,538 1,405 Latin America/Caribbean (b) Total international net revenue 724 2017 December 31, (in millions, except where otherwise noted) Total net revenue (a) Europe/Middle East/Africa Client deposits and other third-party liabilities (average)(b) 108,765 $ 129,389 121,733 $ 63,796 80,840 77,344 44,969 48,549 44,389 5,895 6,515 6,189 15,385 17,192 $ 174,477 $ 162,846 $ 154,654 464,770 $ $ Total client deposits and other third-party liabilities 170,902 North America 256,817 272,381 $ 293,868 $ 15,144 $ 25,490 26,668 373 Latin America/Caribbean 76,673 82,867 90,364 Asia-Pacific Total international 152,094 23,689 $ 4,313 5,077 11,590 $ 12,260 $ 11,718 5,330 Total net revenue North America Total international net revenue Latin America/Caribbean Asia-Pacific 2017 (c) 2018 (c) 2019 $ Europe/Middle East/Africa 1,549 1,473 1,232 18,597 23,056 $ Total loans retained North America Total international loans Latin America/Caribbean Asia-Pacific Europe/Middle East/Africa 24,842 $ Loans retained (period-end)(a) 36,448 $ 38,298 $ $ 17,522 17,638 19,701 17,135 18,810 34,657 Fixed income $ $ 2,890 client advisors Number of Wealth Management 22,975 23,920 24,191 Headcount 26 26 26 Asset & Wealth Management 30 26 26 Wealth Management 22 26 2,865 26 2,605 Net income was $2.8 billion, a decrease of 1%. Selected metrics • Percentage of mutual fund assets under management in funds ranked in the 1st or 2nd quartile (one, three and five years): All quartile rankings, the assigned peer categories and the asset values used to derive this analysis are sourced from the fund ranking providers mentioned in footnote (b). Quartile rankings are done on the net-of-fee absolute return of each fund. The data providers re- denominate the asset values into U.S. dollars. This % of AUM is based on fund performance and associated peer rankings at the share class level for U.S. domiciled funds and at the "primary share class" level or fund level for all other funds. The “primary share class", as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). Where peer group rankings given for a fund are in more than one “primary share class" territory both rankings are included to reflect local market competitiveness. The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. Percentage of mutual fund assets under management in funds rated 4- or 5-star: Mutual fund rating services rank funds based on their risk-adjusted performance over various periods. A 5-star rating is the best rating and represents the top 10% of industry-wide ranked funds. A 4-star rating represents the next 22.5% of industry-wide ranked funds. A 3-star rating represents the next 35% of industry- wide ranked funds. A 2-star rating represents the next 22.5% of industry-wide ranked funds. A 1-star rating is the worst rating and represents the bottom 10% of industry-wide ranked funds. The "overall Morningstar rating" is derived from a weighted average of the performance associated with a fund's three-, five- and ten-year (if applicable) Morningstar Rating metrics. For U.S. domiciled funds, separate star ratings are given at the individual share class level. The Nomura "star rating" is based on three-year risk-adjusted performance only. Funds with fewer than three years of history are not rated and hence excluded from this analysis. All ratings, the assigned peer categories and the asset values used to derive this analysis are sourced from these fund rating providers mentioned in footnote (a). The data providers re-denominate the asset values into U.S. dollars. This % of AUM is based on star ratings at the share class level for U.S. domiciled funds, and at a "primary share class" level to represent the star rating of all other funds except for Japan where Nomura provides ratings at the fund level. The "primary share class", as defined by Morningstar, denotes the share class recommended as being the best proxy for the portfolio and in most cases will be the most retail version (based upon annual management charge, minimum investment, currency and other factors). The performance data could have been different if all funds/accounts would have been included. Past performance is not indicative of future results. • Asset Management has two high-level measures of its overall fund performance. Retail clients include financial intermediaries and individual investors. Institutional clients include both corporate and public institutions, endowments, foundations, nonprofit organizations and governments worldwide. Private Banking clients include high- and ultra-high-net-worth individuals, families, money managers, business owners and small corporations worldwide. AWM's client segments consist of the following: Wealth Management offers investment advice and wealth management, including investment management, capital markets and risk management, tax and estate planning, banking, lending and specialty-wealth advisory services. Asset Management provides comprehensive global investment services, including asset management, pension analytics, asset-liability management and active risk-budgeting strategies. AWM's lines of business consist of the following: JPMorgan Chase & Co./2019 Form 10-K 74 Noninterest expense was $10.5 billion, an increase of 2%, predominantly driven by investments in the business as well as volume- and revenue-related expenses. The provision for credit losses was $61 million, up from $53 million in the prior year, reflecting higher net-charge offs, as well as net additions to the allowance for loan losses, predominantly due to loan growth. Net revenue was $14.3 billion, an increase of 2%. Net interest income was $3.5 billion, down 1%, driven by deposit margin compression, predominantly offset by loan and deposit growth. Noninterest revenue was $10.8 billion, up 3%, driven by higher net investment valuation gains and growth in fees on higher average market levels, partially offset by a shift in the mix toward lower fee products. Revenue from Asset Management was $7.3 billion, up 1%, driven by higher investment valuation gains. The impact on fees from higher average market levels was more than offset by a shift in the mix toward lower fee products. Revenue from Wealth Management was $7.1 billion, up 2%, driven by loan and deposit growth, growth in fees on the cumulative impact of net inflows and higher average market levels and brokerage activity, largely offset by deposit margin compression. 2019 compared with 2018 Asset Management Pre-tax margin ratio: 74 907 Income tax expense 3,578 3,670 3,740 Income before income tax expense 10,218 10,353 10,515 Total noninterest expense 4,901 4,858 4,810 Noncompensation expense 5,317 5,495 5,705 817 1,241 Net income $ 2,833 74 73 Overhead ratio 25% 31% 26% Return on common equity Financial ratios As of or for the year ended December 31, 6,578 $13,835 $14,316 Total net revenue 7,062 Wealth Management $ 7,254 Asset Management Revenue by line of business $ 2,853 $ 2,337 $ 7,163 $ 7,257 6,913 $14,076 (in millions, except ranking data and ratios) % of JPM mutual fund assets rated as 4- or 5-star (a) % of JPM mutual fund assets ranked in 1st or 2nd 10,500 Equity 148,982 137,272 140,118 Deposits 123,464 138,622 149,655 Core loans 123,464 138,622 $ 144,206 $ 160,269 $170,764 149,655 Loans Total assets 9,000 9,000 Credit data and quality statistics (c) Net charge-offs Nonaccrual loans Total allowance for credit losses 10 16 19 290 326 354 Allowance for loan losses Allowance for lending- related commitments Selected balance sheet data (average)(c) Allowance for credit losses: 263 116 14 $ 10 $ 31 $ 375 Compensation expense 9,000 10,500 58% 75 77 271 59 61% 2018 2019 Equity Core loans Deposits Loans Total assets Selected balance sheet data (period-end)(c) 5 years 3 years 1 year quartile:(b) 2017 60% 68 64 146,407 138,546 147,804 130,640 147,632 160,535 130,640 147,632 9,000 160,535 $ 170,024 $182,004 83 85 73 80 m 10 11 75 $ 151,909 160 $ 53 Noninterest expense 53 98,297 100,088 1,110 992 Other(a) 101,951 Commercial Real Estate Banking (a) 300 254 293 2,558 2,682 2,780 Allowance for loan losses Allowance for lending-related commitments 46,963 48,343 51,165 Corporate Client Banking Total allowance for credit losses 620 3,073 2,858 415 525 558 nonaccrual loans retained(a) Allowance for loan losses to Selected balance sheet data (average) 1.26 1.31 1.34 0.02% 0.03% 0.08% Net charge-off/(recovery) rate (b) Allowance for loan losses to period-end loans retained $ 203,686 $ 208,296 $ 206,197 Total Commercial Banking loans 1,461 2,936 513 523 Total nonperforming assets Allowance for credit losses: loans at fair value Nonaccrual loans held-for-sale Loans held-for-sale and 617 511 498 Nonaccrual loans retained(a) 202,400 204,219 207,287 Loans retained Nonaccrual loans: Loans: Nonperforming assets $ 220,514 $ 220,229 $ 221,228 Total assets 39 1,009 Total loans $ 208,296 Core loans $ 54,188 $ 56,656 $ 56,965 Period-end loans by client segment Middle Market Banking 3 2 25 satisfactions 20,000 $ 218,896 $ 218,259 $ 217,047 Assets acquired in loan 511 498 and loans at fair value Total nonaccrual loans $ 203,686 203,469 1,286 1,978 $ 206,197 206,039 20,000 208,181 22,000 Equity 617 Nonaccrual loans to period-end total loans 0.24 0.25 Selected income statement data Asset & Wealth Management, with client assets of $3.2 trillion, is a global leader in investment and wealth management. AWM clients include institutions, high- net-worth individuals and retail investors in major markets throughout the world. AWM offers investment management across most major asset classes including equities, fixed income, alternatives and money market funds. AWM also offers multi-asset investment management, providing solutions for a broad range of clients' investment needs. For Wealth Management clients, AWM also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The majority of AWM's client assets are in actively managed portfolios. ASSET & WEALTH MANAGEMENT Management's discussion and analysis 73 JPMorgan Chase & Co./2019 Form 10-K (a) Effective in the first quarter of 2019, client segment data includes Commercial Real Estate Banking which comprises the former Commercial Term Lending and Real Estate Banking client segments, and Community Development Banking (previously part of Other). The prior period amounts have been revised to conform with the current period presentation. 10,061 11,042 11,629 Debt underwriting (a) Headcount $ 205,501 $ 198,112 $ 207,919 Total Commercial Banking loans 1,563 1,386 Year ended December 31, 2019 2018 2017 61 Provision for credit losses $ 9,856 600 10,456 3,379 13,835 3,537 14,076 14,316 Total net revenue 3,500 Net interest income 985 $10,212 $10,171 368 10,539 Noninterest revenue 604 All other income and commissions Asset management, administration Revenue and headcount) (in millions, except ratios 10,816 39 Other(a) 99,243 Core loans $ 207,919 Total loans was held against nonaccrual loans retained at December 31, 2019, 2018 and 2017, respectively. 909 1,258 1,082 loans at fair value Loans held-for-sale and (a) Allowance for loan losses of $114 million, $92 million and $92 million 197,203 204,243 206,837 Loans retained Loans: Total assets 0.30 207,787 205,320 $ 205,501 $ 198,112 197,846 (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. 100,884 Commercial Real Estate Banking (a) 46,037 47,780 50,360 Corporate Client Banking 57,092 $ 55,474 $ 55,690 $ 95,038 Middle Market Banking 20,000 20,000 22,000 Equity 177,018 170,901 172,734 Client deposits and other third-party liabilities Average loans by client segment Assets under management 29,027 342 Year ended December 31, (in billions) Assets under management 2019 2018 2017 rollforward Beginning balance Net asset flows: $ 1,987 $ 2,034 $ 1,771 Liquidity 60 31 9 Fixed income 106 (1) 36 Client assets (continued) Equity (a) Represents assets under management, as well as client balances in brokerage accounts. 3,226 $ 2,733 $ 2,789 Private Banking $ 1,504 $ 1,274 $ 1,256 Total client assets $ 3,226 $ 2,733 $ 2,789 Institutional 1,099 Retail 623 946 513 990 (a) Regional revenue is based on the domicile of the client. 543 Total client assets $ (b) The prior period amounts have been revised to conform with the current period presentation. 1,969 (10) (11) 93 (144) 243 $ 3,226 $ 2,733 $ 2,789 JPMorgan Chase & Co./2019 Form 10-K 3,233 10,100 $ 13,498 2019 Client deposits and other third party liabilities (average) (b) Total AUC Other(a) Fixed Income Assets under custody ("AUC") by asset class (period-end) (in billions): (in millions, except where otherwise noted) December 31, 88 2 178 315 $ 2,733 $ 2,789 $ Multi-asset and alternatives 4 24 43 Market/performance/other impacts 217 (103) 186 Ending balance, December 31 $ 2,364 $ 1,987 $ 2,034 Client assets rollforward Beginning balance Net asset flows Market/performance/other impacts Ending balance, December 31 76 16 2,453 As of or for the year ended 1,942 North America 62 51 51 Custody/brokerage/ administration/deposits 862 746 755 Total international assets under management 682 580 605 Total client assets $ 3,226 $ 2,733 $ 2,789 North America 1,682 Latin America/Caribbean (b) 1,407 2,034 2,364 464 474 Equity 474 384 428 Europe/Middle East/Africa (b) $ 428 $ 366 $ 393 Multi-asset and alternatives 746 659 Asia-Pacific (b) 192 163 161 673 Total assets under management 1,987 2,287 1,429 Total assets under management 1,074 926 968 Latin America/Caribbean (b) 147 125 124 Retail 618 509 540 Total international client assets 939 791 820 Total assets under management $ 2,364 $ 1,987 $ 2,034 Institutional Memo: 230 272 $ 2,364 $ 1,987 $ 2,034 Alternatives client assets (a) 185 $ 171 $ 166 Client assets Assets by client segment Private Banking 672 $ 552 $ 526 Europe/Middle East/Africa (b) Asia-Pacific (b) $ 520 $ 440 $ 466 226 Selected metrics Equity 69 13.4 1 7.1 2 9.0 1 9.4 1 9.0 2 8.9 2 9.4 2 8.4% 2 8.7% # 2 9.2% # 1 2 12.3 11.5 1 9.3 1 Management's discussion and analysis 1 10.1 1 11.1 2 11.2 1 12.0 1 7.8 1 7.2 1 7.8 1 1 12.8 # Rank JPMorgan Chase & Co./2019 Form 10-K 68 (a) Represents long-term debt and loan syndications. 7,356 $ 7,473 7,575 $ $ Total investment banking fees 3,738 3,280 3,532 1,468 2,150 2,509 $ 1,684 1,666 2,377 $ 2017 2018 League table results - wallet share Share Year ended December 31, M&A(b) Share Rank Share Rank 2017 2018 2019 Global investment banking fees(e) U.S. Global Loan syndications U.S. Global Long-term debt(d) U.S. Global Equity and equity-related (c) U.S. Global Based on fees (a) 1 9.7 1 1,635 390 2,204 1,794 22 7,388 (500) 6,888 $ $ 12,706 $ 3,587 9,119 410 952 2,182 8 880 7,529 17,792 (1,035) 3,120 6,494 $ 20,912 $ 14,418 $ Total net revenue 4,155 Net interest income (a) 10,263 12.3 872 All other income 1,775 407 2,025 administration and commissions 974 16,507 (21) JPMorgan Chase & Co./2019 Form 10-K (b) Loss days represent the number of days for which Markets posted losses. The loss days determined under this measure differ from the disclosure of daily market risk-related gains and losses for the Firm in the value-at-risk ("VaR”) back-testing discussion on pages 121-123. (a) The decline in Markets net interest income in 2018 was driven by higher funding costs. 4 5 1 Loss days(b) 18,515 5,703 $ 12,812 $ $ 19,594 4,630 228 4,402 3,087 415 13,885 5,475 8,410 436 602 Noninterest revenue Total Markets Year ended December 31, (in millions, except where 2017 2018 Asset management, For the periods presented below, the predominant source of principal transactions revenue was the amount recognized upon executing new transactions. client demand, and changes in the fair value of instruments used by the Firm to actively manage the risk exposure arising from such inventory. Principal transactions revenue recognized upon executing new transactions with market participants is driven by many factors including the level of client activity, the bid-offer spread (which is the difference between the price at which a market participant is willing and able to sell an instrument to the Firm and the price at which another market participant is willing and able to buy it from the Firm, and vice versa), market liquidity and volatility. These factors are interrelated and sensitive to the same factors that drive inventory-related revenue, which include general market conditions, such as interest rates, foreign exchange rates, credit spreads, and equity and commodity prices, as well as other macroeconomic conditions. Principal transactions reflects revenue on financial instruments and commodities transactions that arise from client-driven market-making activity. Principal transactions revenue includes amounts recognized upon executing new transactions with market participants, as well as "inventory- related revenue", which is revenue recognized from gains and losses on derivatives and other instruments that the Firm has been holding in anticipation of, or in response to, The following table summarizes select income statement data for the Markets businesses. Markets includes both Fixed Income Markets and Equity Markets. Markets revenue comprises principal transactions, fees, commissions and other income, as well as net interest income. The Firm assesses its Markets business performance on a total revenue basis, as offsets may occur across revenue line items. For example, securities that generate net interest income may be risk-managed by derivatives that are recorded in principal transactions revenue. Refer to Notes 6 and 7 for a description of the composition of these income statement line items. Fixed Markets revenue 8.1% 1 8.6% # 1 9.0% # 1 # 10.9 (a) Source: Dealogic as of January 2, 2020. Reflects the ranking of revenue wallet and market share. (b) Global M&A excludes any withdrawn transactions. U.S. M&A revenue wallet represents wallet from client parents based in the U.S. (c) Global equity and equity-related ranking includes rights offerings and Chinese A-Shares. (d) Long-term debt rankings include investment-grade, high-yield, supranationals, sovereigns, agencies, covered bonds, asset-backed securities ("ABS") and mortgage-backed securities ("MBS"); and exclude money market, short-term debt, and U.S. municipal securities. (e) Global investment banking fees exclude money market, short-term debt and shelf deals. otherwise noted) 2019 Equity Markets Equity Markets 7,393 $ 3,855 $ 11,248 6 197 191 203 6 Income Markets 197 205 7 Lending- and deposit-related fees $ 198 $ Principal transactions Fixed Income Markets Total Markets Equity Markets Markets Fixed Income Total Markets 8,786 $ 5,739 $ 14,525 $ 7,560 $ 5,566 $ 13,126 2017 (461) $ $ Principal transactions Revenue 2018 (426) $ (in millions, except headcount) Year ended December 31, Selected income statement and balance sheet data The Corporate segment consists of Treasury and Chief Investment Office and Other Corporate, which includes corporate staff functions and expense that is centrally managed. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The major Other Corporate functions include Real Estate, Technology, Legal, Corporate Finance, Human Resources, Internal Audit, Risk Management, Compliance, Control Management, Corporate Responsibility and various Other Corporate groups. CORPORATE (c) The Firmwide Risk Committee escalates significant issues directly to the Board Risk Committee as appropriate (d) As applicable 2019 284 The Firm's Operating Committee, which consists of the Firm's CEO, CRO, CFO and other senior executives, is accountable to and may refer matters to the Firm's Board of Directors. The Operating Committee is responsible for escalating to the Board the information necessary to facilitate the Board's exercise of its duties. (losses) Governance Forum Valuation Asset and Liability Committee Firmwide Chief Risk Officer Head of Human Resources Head of Corporate Responsibility Chief Information Officer General Counsel Chief Financial Officer Line of Business CEOs (b) Chief Executive Officer Operating Committee Other Board Committees (a) Board Risk Committee Board of Directors The chart below illustrates the Board of Directors' and key senior management-level committees in the Firm's risk governance structure. In addition, there are other committees, forums and paths of escalation that support the oversight of risk which are not shown in the chart below or described in this Form 10-K. Asset & Wealth Management Risk Committee The independent status of the IRM function is supported by a governance structure that provides for escalation of risk issues to senior management, the FRC, and the Board of Directors, as appropriate. Commercial Banking Risk Committee Firmwide Risk Committee(c) JPMorgan Chase & Co./2019 Form 10-K (a) Other Board Committees include the Compensation & Management Development Committee, Corporate Governance & Nominating Committee and Public Responsibility Committee (b) The LOB CEOS for Corporate & Investment Bank and Consumer & Community Banking are also the firm's Co-Presidents and Co-Chief Operating Officers; the CEO for Consumer Lending reports to the CEO for Consumer & Community Banking and is also a member of the Operating Committee Conduct Risk Steering Committee Firmwide Control Committee Firmwide Estimations Risk Committee Firmwide Fiduciary Risk Governance Committee Line of Business, Corporate and Regional Control Committees (d) Line of Business Reputation Risk Committees Line of Business Estimations Risk Committees (d) Line of Business Fiduciary Risk Committees (d) Regional Risk Committees Risk Committee CIO, Treasury & Corporate Corporate & Investment Bank Risk Committee Consumer & Community Banking Risk Committee Internal Audit Audit Committee 86 Risk governance and oversight structure 80 Impacts of Risks Consequences of risks, both quantitative and qualitative Types of Risks Categories Drivers of Risks Factors that cause a risk to exist 119-126 Market risk 118 108-115 103-107 99 93-98 85-92 84 Page Consumer credit risk Wholesale credit risk Investment portfolio risk Capital risk Liquidity risk Reputation risk Risk governance and oversight functions Strategic risk The following sections discuss the risk governance and oversight functions in place to manage the risks inherent in the Firms business activities. by which risks manifest themselves JPMorgan Chase & Co./2019 Form 10-K Drivers of Risks are factors that cause a risk to exist. Drivers of risks include the economic environment, regulatory and government policy, competitor and market evolution, business decisions, process and judgment error, deliberate wrongdoing, dysfunctional markets, and natural disasters. Types of Risks are categories by which risks manifest themselves. Risks are generally categorized in the following four risk types: Strategic risk is the risk to earnings, capital, liquidity or reputation associated with poorly designed or failed business plans or inadequate response to changes in the operating environment. The Firm's overall appetite for risk is governed by a “Risk Appetite" framework. The framework and the Firm's risk appetite are set and approved by the Firm's CEO, Chief Financial Officer ("CFO") and CRO. Quantitative parameters and qualitative factors are used to monitor and measure the Firm's capacity to take risk consistent with its stated risk appetite. Qualitative factors have been established to assess select operational risks that impact the Firm's reputation. Risk Appetite results are reported to the Board Risk Committee. Risk appetite Each LOB and Corporate area owns the ongoing identification of risks, as well as the design and execution of controls, inclusive of IRM-specified controls, to manage those risks. To support this activity, the Firm has a risk identification process designed to facilitate their responsibility to identify material risks inherent to the Firm, catalog them in a central repository and review the most material risks on a regular basis. The IRM function reviews and challenges the LOB and Corporate's identification of risks, maintains the central repository and provides the consolidated Firmwide results to the Firmwide Risk Committee ("FRC") and Board Risk Committee. Risk identification and ownership In addition, there are other functions that contribute to the Firmwide control environment including Finance, Human Resources, Legal and Control Management. The Internal Audit function operates independently from other parts of the Firm and performs independent testing and evaluation of processes and controls across the Firm as the "third line of defense." The Internal Audit Function is headed by the General Auditor, who reports to the Audit Committee and administratively to the CEO. The IRM function is independent of the businesses and is the Firm's "second line of defense." The IRM function sets and oversees the risk management structure for Firmwide risk governance, and independently assesses and challenges the first line of defense risk management practices. IRM is also responsible for its own adherence to applicable laws, rules and regulations and for the implementation of policies and standards established by IRM with respect to its own processes. to applicable laws, rules and regulations and for the implementation of the risk management structure (which may include policy, standards, limits, thresholds and controls) established by IRM. Management's discussion and analysis 79 JPMorgan Chase & Co./2019 Form 10-K The Firm relies upon each of its LOBS and Corporate areas giving rise to risk to operate within the parameters identified by the IRM function, and within its own management-identified risk and control standards. Each LOB and Treasury & CIO, including their aligned Operations, Technology and Control Management are the Firm's "first line of defense" and own the identification of risks, as well as the design and execution of controls to manage those risks. The first line of defense is responsible for adherence Three lines of defense The Firm's risk governance and oversight framework is managed on a Firmwide basis. The Firm has an Independent Risk Management ("IRM") function, which consists of the Risk Management and Compliance organizations. The Chief Executive Officer ("CEO") appoints, subject to approval by the Risk Committee of the Board ("Board Risk Committee"), the Firm's Chief Risk Officer ("CRO") to lead the IRM organization and manage the risk governance structure of the Firm. The framework is subject to approval by the Board Risk Committee in the form of the primary risk management policies. The Firm's CRO oversees and delegates authorities to LOB CROS, Firmwide Risk Executives ("FRES"), and the Firm's Chief Compliance Officer ("CCO"), who each establish Risk Management and Compliance organizations, set the Firm's risk governance policies and standards, and define and oversee the implementation of the Firm's risk governance. The LOB CROS are responsible for risks that arise in their LOBS, while FRES oversee risk areas that span across the individual LOB, functions and regions. Impacts of Risks are consequences of risks, both quantitative and qualitative. There may be many consequences of risks manifesting, such as a reduction in earnings and capital, liquidity outflows, and fines or penalties, or qualitative impacts such as reputation damage, loss of clients and customers, and regulatory and enforcement actions. Market risk is the risk associated with the effect of changes in market factors, such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. Operational risk is the risk associated with an adverse outcome resulting from inadequate or failed internal processes or systems; human factors; or external events impacting the Firm's processes or systems; it includes compliance, conduct, legal, and estimations and model risk. Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments, including consumer credit risk, wholesale credit risk, and investment portfolio risk. • The Firm manages its risk through risk governance and oversight functions. The scope of a particular function may include one or more drivers, types and/or impacts of risk. For example, Country Risk Management oversees country risk which may be a driver of risk or an aggregation of exposures that could give rise to multiple risk types such as credit or market risk. 98 Key Regulatory Developments • • JPMorgan Chase & Co./2019 Form 10-K Retain flexibility to take advantage of future investment opportunities; Maintain sufficient capital in order to continue to build and invest in the Firm's businesses through the cycle and in stressed environments; • • Treasury & CIO is responsible for capital management. The primary objectives of effective capital management are to: Capital management In addition, the Basel Independent Review function ("BIR"), which is a part of the IRM function, conducts independent assessments of the Firm's regulatory capital framework. These assessments are intended to ensure compliance with the applicable regulatory capital rules in support of senior management's responsibility for managing capital and for the Board Risk Committee's oversight of management in executing that responsibility. Performing an independent assessment of the Firm's capital management activities, including changes made to the contingency capital plan described below. Defining, monitoring and reporting capital risk metrics; Establishing, calibrating and monitoring capital risk limits and indicators, including capital risk appetite; Developing a process to classify, monitor and report limit breaches; and • • • • Capital Management Oversight's responsibilities include: • The Firm has a Capital Management Oversight function whose primary objective is to provide independent assessment, measuring, monitoring and control of capital risk across the Firm. Promote the Firm's ability to serve as a source of strength to its subsidiaries; capital ratios as well as maintain “well-capitalized" status for the Firm and its insured depository institution ("IDI") subsidiaries at all times under applicable Investment securities gains/ Annually, the Firm prepares the ICAAP, which informs the Board of Directors of the ongoing assessment of the Firm's processes for managing the sources and uses of capital as well as compliance with supervisory expectations for capital planning and capital adequacy. The Firm's ICAAP integrates stress testing protocols with capital planning. Internal Capital Adequacy Assessment Process On June 27, 2019, the Federal Reserve informed the Firm that it did not object to the Firm's 2019 capital plan. Refer to Capital actions on pages 90-91 for information on actions taken by the Firm's Board of Directors following the 2019 CCAR results. Management's discussion and analysis 85 The Federal Reserve requires large bank holding companies, including the Firm, to submit on an annual basis a capital plan that has been reviewed and approved by the Board of Directors. The Federal Reserve uses Comprehensive Capital Analysis and Review (“CCAR”) and other stress testing processes to ensure that large bank holding companies (“BHC”) have sufficient capital during periods of economic and financial stress, and have robust, forward-looking capital assessment and planning processes in place that address each BHC's unique risks to enable it to absorb losses under certain stress scenarios. Through CCAR, the Federal Reserve evaluates each BHC's capital adequacy and internal capital adequacy assessment processes ("ICAAP"), as well as its plans to make capital distributions, such as dividend payments or stock repurchases. Capital planning and stress testing Comprehensive Capital Analysis and Review Committees responsible for overseeing the Firm's capital management include the Capital Governance Committee, the Treasurer Committee and the Firmwide ALCO. Capital management oversight is governed through the CIO, Treasury and Corporate ("CTC") risk committee. In addition, the Board Risk Committee periodically reviews the Firm's capital risk tolerance. Refer to Firmwide Risk Management on pages 79-83 for additional discussion on the Board Risk Committee and the ALCO. Governance The Firm considers regulatory capital requirements as well as an internal assessment of capital adequacy, in normal economic cycles and in stress events, when setting its minimum capital levels. The capital governance framework requires regular monitoring of the Firm's capital positions, stress testing and defining escalation protocols, both at the Firm and material legal entity levels. Capital risk management is intended to be flexible in order to react to a range of potential events. In its management of capital, the Firm takes into consideration economic risk and all applicable regulatory capital requirements to determine the level of capital needed. The Firm addresses these objectives through establishing internal minimum capital requirements and a strong capital management governance framework, both in business as usual conditions and in the event of stress. throughout a resolution period in accordance with the Firm's preferred resolution strategy. Maintain sufficient capital resources to operate Meet capital distribution objectives; and regulatory capital requirements; Ensure the Firm operates above the minimum regulatory Effective January 1, 2020, the Firm adopted the Financial Instruments - Credit Losses ("CECL") guidance under U.S. GAAP. As provided by the U.S. banking agencies, the Firm elected to phase-in the impact to retained earnings of $2.7 billion to regulatory capital, at 25 percent per year in each of 2020 to 2023 ("CECL transitional period"). Based on the Firm's capital as of December 31, 2019, the estimated impact to the Standardized CET1 capital ratio will be a reduction of approximately 4 bps for each transitional year. Refer to Accounting and Reporting Developments on pages 139-140 and Note 1 for further information. Capital management oversight Capital risk is the risk the Firm has an insufficient level or composition of capital to support the Firm's business activities and associated risks during normal economic environments and under stressed conditions. Conduct risk 132 Compliance risk 129-135 Operational risk 127-128 Country risk The CCAR and other stress testing processes assess the potential impact of alternative economic and business scenarios on the Firm's earnings and capital. Economic scenarios, and the parameters underlying those scenarios, are defined centrally and applied uniformly across the businesses. These scenarios are articulated in terms of macroeconomic factors, which are key drivers of business results; global market shocks, which generate short-term but severe trading losses; and idiosyncratic operational risk events. The scenarios are intended to capture and stress key vulnerabilities and idiosyncratic risks facing the Firm. However, when defining a broad range of scenarios, actual events can always be worse. Accordingly, management considers additional stresses outside these scenarios, as necessary. These results are reviewed by management and the Board of Directors. Contingency capital plan The Firm's contingency capital plan establishes the capital management framework for the Firm and specifies the principles underlying the Firm's approach towards capital management in normal economic conditions and during stress. The contingency capital plan defines how the Firm calibrates its targeted capital levels and meets minimum capital requirements, monitors the ongoing appropriateness of planned capital distributions, and sets out the capital contingency actions that are expected to be taken or considered at various levels of capital depletion during a period of stress. Regulatory capital The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The Office of the Comptroller of the Currency ("OCC”) establishes similar minimum capital requirements for the Firm's IDI subsidiaries, including JPMorgan Chase Bank, N.A. The U.S. capital requirements generally follow the Capital Accord of the Basel Committee, as amended from time to time. Basel III Overview The capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. BHCs and banks, including the Firm and its IDI subsidiaries, including JPMorgan Chase Bank, N.A. The minimum amount of regulatory capital that must be held by BHCs and banks is determined by calculating risk-weighted assets ("RWA"), which are on- balance sheet assets and off-balance sheet exposures, weighted according to risk. Two comprehensive approaches are prescribed for calculating RWA: a standardized approach ("Basel III Standardized"), and an advanced approach ("Basel III Advanced"). Effective January 1, 2019, the capital adequacy of the Firm is evaluated against the fully phased-in measures under Basel III and represents the lower of the Standardized or Advanced approaches. During 2018, the required capital measures were subject to the transitional rules and as of December 31, 2018 the results were the same on a fully phased-in and on a transitional basis. Basel III establishes capital requirements for calculating credit risk RWA and market risk RWA, and in the case of Basel III Advanced, operational risk RWA. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk-weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. In addition to the RWA calculated under these approaches, the Firm may supplement such amounts to incorporate management judgment and feedback from its regulators. Basel III also includes a requirement for Advanced Approach banking organizations, including the Firm, to calculate the SLR. Refer to SLR on page 90 for additional information. 133 A strong capital position is essential to the Firm's business strategy and competitive position. Maintaining a strong balance sheet to manage through economic volatility is considered a strategic imperative of the Firm's Board of Directors, CEO and Operating Committee. The Firm's fortress balance sheet philosophy focuses on risk-adjusted returns, strong capital and robust liquidity. The Firm's capital risk management strategy focuses on maintaining long-term stability to enable the Firm to build and invest in market-leading businesses, including in highly stressed environments. Senior management considers the implications on the Firm's capital prior to making any significant decisions that could impact future business activities. In addition to considering the Firm's earnings outlook, senior management evaluates all sources and uses of capital with a view to ensuring the Firm's capital strength. Legal risk Estimations and Model risk CAPITAL RISK MANAGEMENT JPMorgan Chase & Co./2019 Form 10-K == 84 The Firm's balance sheet strategy, which focuses on risk- adjusted returns, strong capital and robust liquidity, is also a component in the management of strategic risk. Refer to Capital Risk Management on pages 85-92 for further information on capital risk. Refer to Liquidity Risk Management on pages 93-98 for further information on liquidity risk. In addition, for further information on reputation risk, refer to Reputation Risk Management on page 99. These strategic initiatives, along with IRM's assessment, are incorporated in the Firm's budget and provided to the Board for review. The Firm's strategic planning process, which includes the development and execution of strategic initiatives, is one component of managing the Firm's strategic risk. Guided by the Firm's How We Do Business Principles (the "Principles"), the Operating Committee and management teams in each LOB and Corporate review and update the strategic plan periodically. The process includes evaluating the high-level strategic framework and performance against prior-year initiatives, assessing the operating environment, refining existing strategies and developing new strategies. In addition, IRM conducts a qualitative assessment of the LOB and Corporate strategic initiatives to assess their impact on the risk profile of the Firm. In the process of developing business plans and strategic initiatives, LOB and Corporate leadership identify the associated risks that are incorporated into the Firmwide Risk Identification process and monitored and assessed as part of the Firmwide Risk Appetite framework. The Operating Committee and the senior leadership of each LOB and Corporate are responsible for managing the Firm's most significant strategic risks. Strategic risks are overseen by IRM through participation in business reviews, LOB and Corporate senior management committees and other relevant governance forums and ongoing discussions. The Board of Directors oversees management's strategic decisions, and the Board Risk Committee oversees IRM and the Firm's risk management framework. Management and oversight Strategic risk is the risk to earnings, capital, liquidity or reputation associated with poorly designed or failed business plans or inadequate response to changes in the operating environment. STRATEGIC RISK MANAGEMENT Management's discussion and analysis 83 JPMorgan Chase & Co./2019 Form 10-K 135 134 Risk governance and oversight functions Firmwide The Firmwide Asset and Liability Committee ("ALCO") is responsible for overseeing the Firm's asset and liability management ("ALM") activities and the management of liquidity risk, balance sheet, interest rate risk, and capital risk. The ALCO is supported by the Treasurer Committee and the Capital Governance Committee. The Treasurer Committee is responsible for monitoring the Firm's overall balance sheet, liquidity risk and interest rate risk. The Capital Governance Committee is responsible for overseeing and providing guidance concerning the effectiveness of the Firm's capital framework, capital policies and regulatory capital implementation. (263) 1,085 Net interest income 1,325 135 55 Total net revenue (b) 1,211 (128) 1,140 Provision for credit losses The Firmwide Valuation Governance Forum ("VGF") is composed of senior finance and risk executives and is responsible for overseeing the management of fair value risks arising from valuation activities conducted across the Firm. (1) (4) Noninterest expense (c) 1,067 902 (114) Noninterest revenue 867 558 JPMorgan Chase & Co./2019 Form 10-K (d) Average core loans were $1.7 billion, $1.7 billion and $1.6 billion for the years ended December 31, 2019, 2018 and 2017, respectively. (c) Included a net legal benefit of $(214) million, $(241) million and $(593) million for the years ended December 31, 2019, 2018 and 2017, respectively. (b) Included tax-equivalent adjustments, driven by tax-exempt income from municipal bonds, of $314 million, $382 million and $905 million for the years ended December 31, 2019, 2018 and 2017, respectively. The decrease in taxable-equivalent adjustments for the year ended December 31, 2018, reflects the impact of the TCJA. (a) Included revenue related to a legal settlement of $645 million for the year ended December 31, 2017. The current period included $1.1 billion of tax benefits related to the resolution of certain tax audits. The prior year expense reflected a net benefit of $302 million resulting from changes in estimates under the TCJA related to the remeasurement of certain deferred taxes and the deemed repatriation tax on non-U.S. earnings, which was more than offset by changes to certain tax reserves and other tax adjustments. The prior year included a pre-tax loss of $174 million on the liquidation of a legal entity. Noninterest expense of $1.1 billion was up $165 million reflecting higher investments in technology and real estate, and higher pension costs due to changes to actuarial assumptions and estimates. 501 higher losses on cash deployment transactions which were more than offset by the related net interest income earned on those transactions. market-driven impacts on certain Corporate investments, Net revenue was $1.2 billion, compared with a net loss of $128 million in the prior year driven by higher net interest income and noninterest revenue. The increase in net interest income was driven by balance sheet growth and changes in mix, and also includes income related to the unwind of the internal funding provided to CCB upon the sale of certain mortgage loans. The income reflects the net present value of that funding and is recognized as a charge to net interest income in CCB. Refer to CCB on pages 62-65 and FTP on page 61 of this Form 10-K for further information. 258 lower net markdowns on certain legacy private equity investments, (395) (66) All other income(a) 89 and 77 Income/(loss) before income 145 $ 1,111 $ (1,241) $ (1,643) $837,618 $ 771,787 $ 781,478 1,649 1,597 1,653 1,649 1,597 1,653 38,033 37,145 34,601 2019 compared with 2018 investment securities gains, compared with losses in the prior year, due to the repositioning of the investment securities portfolio, and • • Noninterest revenue increased reflecting: 60 (1,703) 1,394 (283) (966) 1,111 $ (1,241) $ (1,643) Headcount Income tax expense/(benefit) (1,026) 215 639 2,282 Net income/(loss) $ Total net revenue 2,032 (821) $ 1,211 $ tax expense/(benefit) 510 (638) (128) $ (69) (1,172) Treasury and CIO Other Corporate Total net revenue Net income/(loss) Treasury and CIO Other Corporate Total net income/(loss) Total assets (period-end) Loans (period-end) Core loans(d) 566 574 1,140 77 partially offset by Treasury and CIO overview Firmwide structures for risk governance. and Ownership of risk identification, assessment, data and management within each of the LOBS and Corporate; Acceptance of responsibility, including identification and escalation of risk issues, by all individuals within the Firm; The Firm believes that effective risk management requires, among other things: Risk is an inherent part of JPMorgan Chase's business activities. When the Firm extends a consumer or wholesale loan, advises customers and clients on their investment decisions, makes markets in securities, or offers other products or services, the Firm takes on some degree of risk. The Firm's overall objective is to manage its businesses, and the associated risks, in a manner that balances serving the interests of its clients, customers and investors and protects the safety and soundness of the Firm. FIRMWIDE RISK MANAGEMENT • • JPMorgan Chase & Co./2019 Form 10-K 78 HTM investment securities (period-end) 260,115 247,980 396,416 Investment securities portfolio (period-end) 47,733 31,434 47,540 200,247 228,681 348,876 318,144 235,196 267,272 47,927 The Firm strives for continual improvement in its efforts to enhance controls, ongoing employee training and development, talent retention, and other measures. The Firm follows a disciplined and balanced compensation framework with strong internal governance and independent oversight by the Board of Directors (the "Board"). The impact of risk and control issues is carefully considered in the Firm's performance evaluation and incentive compensation processes. Management's discussion and analysis Risk governance and oversight framework The Firm's risk governance and oversight functions align to: JPMorgan Chase & Co./2019 Form 10-K 32 82 Line of Business Reputation Risk Committees review and assess transactions, activities and clients that have the potential for material reputation risk to the Firm. Line of Business and Regional Risk Committees are responsible for providing oversight of the governance, limits, and controls that are in place through the scope of their activities. These committees review the ways in which the particular LOB or the business operating in a particular region could be exposed to adverse outcomes with a focus on identifying, accepting, escalating and/or requiring remediation of matters brought to these committees. Line of Business and Corporate Control Committees oversee the control environment of their respective business or function. As part of that mandate, they are responsible for reviewing indicators of elevated or emerging risks and other data that may impact the quality and stability of the processes in a business or function, addressing key operational risk issues, focusing on processes with control concerns and overseeing control remediation. The Conduct Risk Steering Committee ("CRSC") is responsible for reviewing, calibrating and consolidating Firmwide Conduct Risk Appetite and setting overall direction for the Firm's Conduct Risk Program. The Firmwide Estimations Risk Committee ("FERC") provides oversight of the governance framework for quantitative and qualitative estimations and models as specified in the Estimations and Model Risk Management Policy. The FERC also has responsibility to set the prioritization of estimations and model risk activities and drive consistency through review of LOB activities and escalated issues. The Firmwide Fiduciary Risk Governance Committee ("FFRGC") provides oversight of the governance framework for fiduciary risk or fiduciary-related conflict of interest risk inherent in each of the Firm's LOBS. The FFRGC approves risk or compliance policy exceptions and reviews periodic reports from the LOBS and control functions including fiduciary metrics and control trends. The Firmwide Control Committee ("FCC") is an escalation committee for senior management to review and discuss the Firmwide operational risk environment including identified issues, operational risk metrics and significant events that have been escalated. The Firmwide Risk Committee ("FRC") is the Firm's highest management-level risk committee. It provides oversight of the risks inherent in the Firm's businesses and serves as an escalation point for risk topics and issues raised by underlying committees and/or FRC members. The Firm's senior management-level committees that are primarily responsible for key risk-related functions include: Management oversight The Corporate Governance & Nominating Committee exercises general oversight with respect to the governance of the Board. The Committee evaluates and recommends to the Board corporate governance practices applicable to the Firm. It also appraises the framework for assessing the Board's performance and self-evaluation. The Public Responsibility Committee assists the Board in its oversight of the Firm's positions and practices on public responsibility matters such as community investment, fair lending, sustainability, consumer practices and other public policy issues that reflect the Firm's values and character and could impact the Firm's reputation among all of its stakeholders. The Committee also provides guidance on these matters to management and the Board, as appropriate. The Compensation & Management Development Committee ("CMDC") assists the Board in its oversight of the Firm's compensation principles and practices. The CMDC reviews and approves the Firm's compensation and benefits programs. In addition, the Committee reviews Operating Committee members' performance against their goals, and approves their compensation awards. The CMDC also reviews the development of and succession for key executives, and provides oversight of the Firm's culture, including reviewing updates from management regarding significant conduct issues and any related employee actions, including compensation actions. The Audit Committee assists the Board in its oversight of management's responsibility to ensure that there is an effective system of controls reasonably designed to safeguard the Firm's assets and income, ensure the integrity of the Firm's financial statements, and maintain compliance with the Firm's ethical standards, policies, plans and procedures, and with laws and regulations. It also assists the Board in its oversight of the Firm's independent registered public accounting firm's qualifications, independence and performance, and of the performance of the Firm's Internal Audit function. The Board Risk Committee assists the Board in its oversight of management's responsibility to implement a global risk management framework reasonably designed to identify, assess and manage the Firm's risks. The Board Risk Committee's responsibilities include approval of applicable primary risk policies and review of certain associated frameworks, analysis and reporting established by management. Breaches in risk appetite and parameters, issues that may have a material adverse impact on the Firm, including capital and liquidity issues, and other significant risk-related matters are escalated to the Board Risk Committee, as appropriate. Management's discussion and analysis 81 JPMorgan Chase & Co./2019 Form 10-K The JPMorgan Chase Bank, N.A. Board of Directors is responsible for the oversight of management of the bank. The JPMorgan Chase Bank, N.A. Board accomplishes this function acting directly and through the principal standing committees of the Firm's Board of Directors. Risk and control oversight on behalf of JPMorgan Chase Bank N.A. is primarily the responsibility of the Risk Committee and the Audit Committee, respectively, and, with respect to compensation and other management-related matters, the Compensation & Management Development Committee. The Firm's Board of Directors provides oversight of risk. The Board Risk Committee is the principal committee that oversees risk matters. The Audit Committee oversees the control environment, and the Compensation & Management Development Committee oversees compensation and other management-related matters. Each committee of the Board oversees reputational risks and conduct risks within its scope of responsibility. Board oversight The Firm's risk management governance and oversight framework involves understanding drivers of risks, types of risks, and impacts of risks. 34,939 31,747 Investment securities portfolio (average) Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The risks managed by Treasury and CIO arise from the activities undertaken by the Firm's four major reportable business segments to serve their respective client bases, which generate both on- and off- balance sheet assets and liabilities. Treasury and CIO seek to achieve the Firm's asset-liability management objectives generally by investing in high- quality securities that are managed for the longer-term as part of the Firm's investment securities portfolio. Treasury and CIO also use derivatives to meet the Firm's asset- liability management objectives. Refer to Note 5 for further information on derivatives. In addition, Treasury and CIO manage the Firm's cash position primarily through deposits at central banks and investments in short-term instruments. Refer to Liquidity Risk Management on pages 93-98 for further information on liquidity and funding risk. Refer to Market Risk Management on pages 119-126 for information on interest rate, foreign exchange and other risks. The investment securities portfolio primarily consists of U.S. GSE and government agency and nonagency mortgage- backed securities, U.S. and non-U.S. government securities, obligations of U.S. states and municipalities, other ABS and corporate debt securities. At December 31, 2019, the investment securities portfolio was $396.4 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and, where not available, based primarily upon internal risk ratings. Refer to Note 10 for further information on the investment securities portfolio and internal risk ratings. Selected income statement and balance sheet data As of or for the year ended December 31, (in millions) 2019 2018 2017 Investment securities gains/ (losses) $ 258 AFS investment securities (period-end) (395) $ $ Net Income was $1.1 billion compared with a net loss of $1.2 billion in the prior year. (78) Available-for-sale ("AFS") (average) 283,205 203,449 investment securities 219,345 Held-to-maturity ("HTM") investment securities (average) $57 119 Loans ($B) 30 Asset & Wealth Management $282 $218 $187 $30 206 Client assets ($T) 30 $52 $1.3 $1.9 183 $3.7 $4.3 Traditional assets ($T) 30, 31 $1.2 $1.6 $3.2 $3.7 Alternatives assets ($B) 30, 32 146 $100 $157 $282 $353 Deposits ($B) 30 $124 $199 36 ■18 specialized industry coverage teams ■#1 overall Middle Market Bookrunner in the U.S.27 ■Over 100,000 affordable housing units financed in 202128 $5.0 $6.1 $9.6 $10.3 Firmwide Payments revenue rank (share)17 NA ΝΑ #1 (6.7%) #1 (7.2%) Firmwide Payments revenue ($B) ■>90% of Fortune 500 companies do business with us Consistently ranked #1 in Markets revenue since 201115 ■J.P. Morgan Research ranked as the #1 Global Research Firm, #1 Global Equity Research Team and #1 Global Fixed Income Research Team¹9 ■#1 in USD payments volume20 #1 in U.S. Merchant transaction processing²¹ ■■■#2 custodian globally²² Daily payment processing (T) 18 ΝΑ ΝΑ >$8 >$9 Average daily security purchases ■Presence in over 100 markets globally ■#1 in global investment banking fees for the 13th consecutive year¹4 and sales ($T) $715 $319 #8 #3 CO-#1 # of Global Private Bank client advisors 30 co-#1 Corporate & Market share15 5.0% 7.6% $611 12.2% Investment Bank Assets under custody ($T) $13.9 $16.9 $31.0 $33.2 Average client deposits ($B) 16 $190 11.5% Mutual Funds with a 4/5-star rating29 ΝΑ $2.7 $301.5 ■Credit, banking, and treasury services to Commercial Gross investment banking revenue ($B) 24 $0.7 $1.4 $3.3 $5.1 Banking $237.8 Payments revenue ($B) 25 $1.1 $1.5 $1.8 Multifamily lending26 #28 #1 #1 #1 ~23K Commercial & Industrial clients and ~32K real estate owners and investors $0.9 NA $174.7 Average deposits ($B) 23 $2.9 # of top 75 MSAs with dedicated teams 49 # of bankers 1,203 1,108 66 2,020 66 2,254 ■140 locations across the U.S. and 32 international locations, with 27 new markets since 2018 $73.6 New relationships (gross) ΝΑ 1,856 2,579 Average loans ($B) $53.6 $104.2 $218.9 $205.0 ■$1B revenue from Middle Market expansion markets, up 34% YoY ΝΑ 1,506 Total stockholders' equity 2,462 $ 997,620 $1,012,853 3,384,757 2,144,257 2,462,303 Deposits 3,743,567 Total assets (a) $1,077,714 Loans Selected balance sheet data (period-end) 16.0 17.3 16.8 Total capital ratio (d) 2,686,477 14.1 15.0 Tier 1 capital ratio (d) 12.4 13.1 13.1 Common equity Tier 1 capital ratio (d) 116 110 111 Liquidity coverage ratio (average) (c) 19 14 23 15.0 Return on tangible common equity (ROTCE)(b) Common stockholders' equity 259,289 294,127 (d) Refer to Capital Risk Management on pages 86-96 for additional information on these measures. (c) Refer to Liquidity Risk Management on pages 97-104 for additional information on this measure. (b) Pre-provision profit, TBVPS and ROTCE are each non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 58-60 for additional information on these measures. (a) Prior-period amounts have been revised to conform with the current presentation. Refer to the Income Taxes footnote on pages 277-279 for further information. 256,981 255,351 271,025 Headcount 3,084.0 3,049.4 2,944.1 Common shares at period-end 429,913 Equities15 387,492 Market capitalization 139.40 $ 127.07 $ $ 158.35 Closing share price Market data 261,330 279,354 234,337 1,562,431 249,291 466,206 15% 12% 19% ■Positive client asset flows across all regions, behind BlackRock 35 ■86% of 10-year JPMAM long-term mutual fund AUM performed above peer median34 ■■Business with 60% of the world's largest pension funds, sovereign wealth funds and central banks ■■#2 in 5-year cumulative net client asset flows 8 For footnoted information, refer to page 47 in this Annual Report. MSAS Metropolitan statistical areas FICC = Fixed income, currencies and commodities EOP End of period K = Thousands YOY Year-over-year T = Trillions USD U.S. dollar B = Billions segments and products PPP = Paycheck Protection Program AUM = Assets under management NA Not available NM = Not meaningful #1 #1 #1 #1 #1 #2 #4 #7 Global Private Bank (Euromoney)33 U.S. Private Bank (Euromoney) 33 2,738 M = Millions ■$58B in Alternatives fundraising ■#2 in Institutional Money Market Funds AUM36 ■■60% of Asset Management AUM managed by female and/or diverse portfolio managers³7 $ Return on common equity Selected ratios 3.40 3.60 3.80 60.98 66.11 71.53 75.98 81.75 88.07 10.72 8.88 15.36 10.75 $ 8.89 15.39 $ Cash dividends declared per share Tangible book value per share (TBVPS)(b) Book value per share Diluted Basic Net income per share: Per common share data 36,431 $ 29,131 2,389 12.5% 40.9 10.1% $10.72 $29.1/ $8.88 23% $19.0 $17.9 $17.4 $6.00 $32.5 $6.19 19% 13% $6.31 $15.4 11% 17% 15% $14.4 15% 15% Adjusted net income¹ $21.7 a Looking back on the last year and the past two decades – starting from my time as CEO of Bank One in 2000 - it is clear that our financial discipline, constant investment in innovation and ongoing development of our people are what enabled us to persevere in our steadfast dedication to help clients, communities and countries throughout the world. 2021 was another strong year for JPMorgan Chase, with the firm generating record revenue, as well as setting numerous other records in each of our lines of business. We earned $48.3 billion in net income on revenue of $125.3 billion versus $29.1 billion on revenue of $122.9 billion in 2020, reflecting strong underlying performance across our businesses. Included in the $48.3 billion is $9.2 billion after tax in reserve releases due to the volatility introduced by the new current expected credit loss accounting 3 standard. We have pointed out repeatedly that we do not consider these reserve releases core or recurring profits because they are driven by hypothetical, probability-weighted scenarios. Excluding these reserve releases, we still earned 18% on tangible equity - an extremely healthy number. We generally grew mar- ket share across our businesses and continued to make significant investments in products, people and technology, all while maintaining credit discipline and a fortress balance sheet. In total, we extended credit and raised capital of $3.2 trillion for large and small businesses, governments and U.S. consumers. I'd like to note some steadfast principles that are worth repeating. The first is that while JPMorgan Chase stock is owned by large institutions, pension plans, mutual funds and directly by individual investors, in almost all cases, the ultimate beneficiaries are individuals in our communities. More than 100 million people in the United States own stock, and a large percentage of these individuals, in one way or another, own JPMorgan Chase stock. Many of these people are veterans, teachers, police officers, firefighters, healthcare workers, retirees or those saving for a home, education or retirement. Your management team goes to work every day recognizing the enormous responsibility that we have to our shareholders. Second, while we don't run the company worrying about the stock price in the short run, in the long run our stock price is a measure of the progress we have made over the years. This progress is a function of continual investments in our people, systems and products, in good and bad times, to build our capabili- ties. Whether looking back 10 years or since the JPMorgan Chase/Bank One merger in 2004, these investments have resulted in our stock's significant out- performance of the Standard & Poor's 500 Index and the Standard & Poor's Financials Index. These important investments will also drive our company's future prospects and position it to grow and prosper for decades. Earnings, Diluted Earnings per Share and Return on Tangible Common Equity 2004-2021 ($ in billions, except per share and ratio data) Net income excluding reserve release/build $38.4 $48.3 $39.1 $36.4 $15.36 24% 22% $21.3 $26.9 $9.00 $24.4 $24.7 $24.4 15% 10% 14% $5.19 was 13.6% for 2017 2019 2020 2021 ROTCE excluding reserve release/build was 19.3% for 2020 and 18.5% for 2021 Tangible Book Value¹ and Average Stock Price per Share 2004-2021 $92.01 High: $172.96 Low: $123.77 $155.61 $113.80 $110.72 $106.52 $63.83 $65.62 $58.17 $51.88 $47.75 $43.93 $38.70 $39.83 $36.07 Adjusted ROTCE¹ Although I begin this annual letter to shareholders in a challenging landscape, I remain proud of what our company and our hundreds of thousands of employ- ees around the world have achieved, collectively and individually. As you know, we have long championed the essential role of banking in a community - its potential for bringing people together, for enabling companies and individuals to reach for their dreams, and for being a source of strength in difficult times. Throughout these past two challenging years, we never stopped doing all the things we should be doing to serve our clients and our communities. 1 Adjusted net income excludes $2.4 billion from net income in 2017 as a result of the enactment of the Tax Cuts and Jobs Act. 2015 $5.29 13% 13% 12% 10% $11.7 $4.48 $4.34 $4.00 $8.5 $4.33 6% $3.96 $45 $2.35 $135 $226│ 2004 2005 2006 2007 2008 Net income Diluted earnings per share 2009 2010 2011 2012 2013 2014 Return on tangible common equity (ROTCE) 2016 2017 2018 essential freedoms, including free enterprise. We have seen America, in partner- ship with other countries around the globe, come together previously during instances of conflict and crisis. This juncture is also a moment when our country needs to work across the private and public sectors to lead once again by, among other remediations, improving American competitiveness and better ful- filling equal access to opportunity for all. JPMorgan Chase, a company that has historically worked across borders and boundaries, will do its part to ensure the global economy is safe and secure. I discuss these themes later in this letter. Chief Executive Officer Chairman and Total net revenue (a) Total noninterest expense Pre-provision profit (b) Provision for credit losses 2021 2020 2019 $ 121,649 71,343 $ 119,951 $ 115,720 66,656 65,269 50,306 53,295 50,451 (9,256) 17,480 5,585 Net income Selected income statement data $ (in millions, except per share, ratio data and headcount) Financial Highlights 2021 ANNUAL REPORT LUNTEER VOLUNT FOLENTED LUNTEER JPMorgan DATE CHASEO MOSIPP CONSULTATION NGOING SERVICE & DELIVERY Proactive & consultative service DEEPEN EXTEND CO In your neighborhood. Here to help. JPMORGAN CHASE & Co. CHASE O As of or for the year ended December 31, $40.36 $39.36 $39.22 48,334 ADVANCE RACIAL EQUITY #1 MULTIFAMILY LENDER #1 U.S. multifamily lender 84 U.S. WEALTH MANAGEMENT ADVISORS HONORED $389B AWM CLIENT ASSET INFLOWS 00000 LAUNCHED CHASE IN THE U.K. Record number of wealth advisors ranked best in class $389 billion in total Asset & Wealth Management client asset inflows Expanded Consumer Bank outside the U.S. for the first time Dear Fellow Shareholders, We are facing challenges at every turn: a pandemic, unprecedented government actions, a strong recovery after a sharp and deep global recession, a highly polarized U.S. election, mounting inflation, a war in Ukraine and dramatic economic sanctions against Russia. While all this turmoil has serious ramifica- tions on our company, its effect on the world - with the extreme suffering of the Ukrainian people and the potential restructuring of the global order – is far more important. Adding to the disruption, these events are unfolding while America remains divided within its borders, with many arguing that it has lost its essential leader- ship role outside of its borders and around the world. But during this difficult time, we have a moment to put aside our differences, offer solutions and work with others in the Western world to come together in defense of democracy and 2 Jamie Dimon, Named to Fortune magazine's Most Admired Companies list $30B TOP 10 #1 traditional Middle Market bookrunner in the U.S. Deployed or committed more than $18 billion of $30 billion to advance racial equity #1 CORPORATE & INVESTMENT BANK Generated $21 billion of net income on record revenue of $52 billion 100% 2021 DISABILITY EQUALITY INDEX Scored 100% on the 2021 Disability Equality Index for the seventh consecutive year #1 UNDERWRITER OF GREEN BONDS $2.5T SUSTAINABLE DEVELOPMENT TARGET #1 CUSTOMER SATISFACTION #1 underwriter of green bonds and ESG-labeled bonds Targeted $2.5 trillion for sustainable development activities, including $1 trillion to advance climate action #1 in J.D. Power U.S. small business banking satisfaction #1 MIDDLE MARKET LENDER 10 $35.49 $71.53 $66.11 $4,997 % of digital non-card payments5 <25% ~40% 72% 75% Credit card sales ($B) $257 $344 $703 $894 Debit card sales ($B) NA $189 $379 $467 Debit & credit card sales volume ($B) ΝΑ $533 $4,022 $1,081 ~$1,500 Total payments volume ($B)4 10.3% # of top 50 markets where we are #1 (top 3) 7 (14) 6(18) 8(25) 8 (25) Consumer & Business Banking primary market Community Banking share³ 5.1% 6.8% 9.5% Client investment assets ($B)¹ ~$80 $138 $590 $718 NA 9.6% $1,361 16% #1 #1 Market share¹4 8.7% 8.2% 9.2% Total Markets revenue¹5 #8 #1 Market share15 6.3% 9.3% FICC15 #7 #1 #1 12.7% #1 #1 9.5% #1 12.2% #1 Market share15 7.0% #2 Credit card sales market share Global investment banking fees¹4 17% 20% 22% 22% 9.2% ■59 million active digital customers, including 45 million active mobile customers⁹ ■Primary bank relationships for >75% of Consumer Banking checking households ■First bank to have branch presence in all contiguous 48 U.S. states ■#1 U.S. credit card issuer based on sales and outstandings 10 ■ #3 mortgage servicer¹¹ ■#2 bank auto lender¹² ■Provided deferred payments and forbearance options for >2 million mortgages, auto loans and credit cards, representing ~$90 billion in balances 13 ■#1 PPP lender on a dollar basis Credit card loans ($B, EOP) $153 $132 $144 $154 Credit card loans market share 19% 18% 17% 13.0% 6.6% Deposits market share² 7.4% 373.5% 5.3% 208.6% JPMorgan Chase & Co. S&P 500 Index S&P Financials Index Compounded annual gain 11.3% Overall gain 553.9% 10.7% 494.4% 5.3% 145.9% Performance for the period ended December 31, 2021 Compounded annual gain One year Five years Ten years 27.7% 16.0% 12.6% 1,213.2% 28.7% 18.5% S&P Financials Index Bank One $60.98 $56.33 $53.56 $51.44 $48.13 $44.60 $21.96 $18.88 $15.35 $16.45 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 ■Tangible book value Average stock price 1 9% compound annual growth rate since 2004. 5 Stock total return analysis Performance since becoming CEO of Bank One (3/27/2000-12/31/2021)¹ Compounded annual gain Overall gain Performance since the Bank One and JPMorgan Chase & Co. merger (7/1/2004-12/31/2021) S&P 500 Index 4.4% 34.9% 20.2% Active mobile customers (M) 8.2 45.5 ■Serve >66 million U.S. households and >5 million small business relationships # of branches 3,079 5,508 4,908 4,790 # of advisors¹ NM 3,201 4,417 4,725 Average deposits ($B)¹ $204 $383 $851 $1,055 66 13.2% 63 ~45 16.5% 16.3% These charts show actual returns of the stock, with dividends reinvested, for heritage shareholders of Bank One and JPMorgan Chase & Co. vs. the Standard & Poor's 500 Index (S&P 500 Index) and the Standard & Poor's Financials Index (S&P Financials Index). 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. We have consistently described to you, our shareholders, the basic principles and strategies we use to build this company – from maintaining a fortress bal- ance sheet, constantly investing and nurturing talent to fully satisfying regula- tors, continually improving risk, governance and controls, and serving customers and clients while lifting up communities worldwide. If you look deeper, you will find that our success and accomplishments are founded on our commitment to our shareholders. Shareholder value can be built only if you maintain a healthy and vibrant company, which means doing a good job taking care of your customers, employees and communities. Conversely, how can you have a healthy company if you neglect any of these stakeholders? As we have learned in 2021, there are myriad ways an institution can demonstrate its compassion for its employees and its communities while still upholding shareholder value. Adhering to our basic principles and strategies allows us to drive good organic growth and properly manage our capital (including dividends and stock buy- backs), as we have consistently demonstrated over the past decades. All of this is shown in the charts on pages 8-12, which illustrate how we have grown our 9 franchises, how we compare with our competitors and how we look at our fortress balance sheet. I invite you to peruse them at your leisure. In addition, I urge you to read the CEO letters in this Annual Report, which will give you more specific details about our businesses and our plans for the future. There are two other critical points I would like to make. We strive to build endur- ing businesses, and we are not a conglomerate - all our businesses rely on and benefit from each other. Both of these factors help generate our superior returns. But, despite our best efforts, the moats that protect this company are not particularly deep and we face extraordinary competition. I have written about this reality extensively in the past and cover it in more detail in this letter. However, it is the hand we have been dealt, and we will play it as best we can. My friend, Warren Buffett, spoke in his letter this year about his silent partner – the U.S. government - noting that all his company's success is predicated upon the extraordinary conditions our country creates. He is right to say to his share- holders that when they see the flag, they should all say thank you. We should, too. I do just want to note that in our case, the silent partner is not so silent. JPMorgan Chase is a healthy and thriving company, and we always want to give back and pay our fair share. We do – and we want it to be spent well and have the greatest impact. To give you an idea of where our taxes and fees go: In the last 10 years, we paid $42 billion in federal, state and local taxes in the United States and $17 billion in taxes outside of the United States. We also paid the Federal Deposit Insurance Corporation $11 billion so that it has the resources to cover the failure of any major American bank. Finally, the basis of our success is our people. They are the ones who serve our customers and communities, build the technology, make the strategic decisions, manage the risks, determine our investments and drive innovation. Whatever your view is of the world's complexity and the risks and opportunities ahead, having a great team of people - with guts, brains, integrity and enormous capa- bilities to navigate personally challenging circumstances while maintaining high standards of professional excellence - is what ensures our prosperity, now and in the future. 7 Client Franchises Built Over the Long Term 2006 2011 2020 2021 Households (M) ~55 TRADITIONAL Information about J.P. Morgan's capabilities can be found at jpmorgan.com and about Chase's capabilities at chase.com. Information about JPMorgan Chase & Co. is available at jpmorganchase.com. JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. $ 7,254 Equity Markets 8,786 $ 5,739 $ 14,525 7 205 198 10 $ $ 11,857 $ 6,087 $ 17,944 236 226 338 17 321 Lending- and deposit-related fees $ 7,911 $ 7,519 $ 15,430 Fixed Income Markets Total Markets Markets Equity Income Markets Total Markets Total Markets Asset management, administration and commissions 9,749 Noninterest revenue (62) 493 871 (101) 972 Income Equity Markets Markets All other income 407 2,498 2,087 411 2,512 1,967 545 1,775 Fixed Fixed Principal transactions # 12.4 1 12.3 1 12.6 1 1 10.1 11.1 1 10.9 1 12.0 1 12.8 1 9.5 % # 1 9.2 % Year ended December 31, (in millions, except where otherwise noted) 2019 2020 2021 For the periods presented below, the predominant source of principal transactions revenue was the amount recognized upon executing new transactions. JPMorgan Chase & Co./2021 Form 10-K 70 is willing and able to sell an instrument to the Firm and the price at which another market participant is willing and able to buy it from the Firm, and vice versa), market liquidity and volatility. These factors are interrelated and sensitive to the same factors that drive inventory-related revenue, which include general market conditions, such as interest rates, foreign exchange rates, credit spreads, and equity and commodity prices, as well as other macroeconomic conditions. difference between the price at which a market participant Principal transactions reflects revenue on financial instruments and commodities transactions that arise from client-driven market-making activity. Principal transactions revenue includes amounts recognized upon executing new transactions with market participants, as well as "inventory- related revenue", which is revenue recognized from gains and losses on derivatives and other instruments that the Firm has been holding in anticipation of, or in response to, client demand, and changes in the fair value of instruments used by the Firm to actively manage the risk exposure arising from such inventory. Principal transactions revenue recognized upon executing new transactions with market participants is affected by many factors including the level of client activity, the bid-offer spread (which is the The following table summarizes selected income statement data for the Markets businesses. Markets includes both Fixed Income Markets and Equity Markets. Markets revenue consists of principal transactions, fees, commissions and other income, as well as net interest income. The Firm assesses its Markets business performance on a total revenue basis, as offsets may occur across revenue line items. For example, securities that generate net interest income may be risk-managed by derivatives that are reflected at fair value in principal transactions revenue. Refer to Notes 6 and 7 for a description of the composition of these income statement line items. Markets revenue (e) Global investment banking fees exclude money market, short-term debt and shelf securities. (a) Source: Dealogic as of January 3, 2022. Reflects the ranking of revenue wallet and market share. (b) Global M&A excludes any withdrawn transactions. U.S. M&A revenue wallet represents wallet from client parents based in the U.S. (c) Global equity and equity-related ranking includes rights offerings and Chinese A-Shares. (d) Long-term debt rankings include investment-grade, high-yield, supranationals, sovereigns, agencies, covered bonds, asset-backed securities ("ABS") and mortgage-backed securities ("MBS"); and exclude money market, short-term debt, and U.S. municipal securities. 8.9 % 1 # Net interest income 7,116 9,402 1,127 19,151 (a) Consists of mutual funds, unit investment trusts, currencies, annuities, insurance contracts, options and other contracts. (b) Represents total merchant processing volume across CIB, CCB and CB. 464,795 610,555 $ 714,910 $ $ Client deposits and other third party liabilities (average)(c) 1,511.5 (c) Client deposits and other third-party liabilities pertain to the Payments and Securities Services businesses. 1,597.3 $ $ 26,831 30,980 $ 33,221 $ $ 3,233 3,651 1,886.7 $ 4,161 JPMorgan Chase & Co./2021 Form 10-K Management's discussion and analysis 2020 2021 Europe/Middle East/Africa Loans retained (period-end)(a) Total net revenue North America Total international net revenue 71 Latin America/Caribbean Europe/Middle East/Africa (a) Total net revenue (in millions, except where otherwise noted) December 31, As of or for the year ended International metrics Asia-Pacific Merchant processing volume (in billions) (b) Total AUC Other (a) $ 16,865 $ 10,529 $ 27,394 $ 20,878 $ Total net revenue 3,120 (1,035) 4,155 8,374 483 8,605 $ 29,483 $ 14,418 $ 6,494 $ 20,912 2,182 880 17,792 10,263 8 872 431 21,109 8,122 12,987 7,891 8,243 7,529 Loss days (a) 4 4 10,100 13,498 15,840 $ 11,489 16,098 $ 12,962 $ Equity Fixed Income 2019 2020 2021 Assets under custody ("AUC") by asset class (period-end) (in billions): (in millions, except where otherwise noted) December 31, As of or for the year ended Selected metrics (a) Loss days represent the number of days for which CIB Markets, which consists of Fixed Income Markets and Equity Markets, posted losses to total net revenue. The loss days determined under this measure differ from the measure used to determine backtesting gains and losses. Daily backtesting gains and losses include positions in the Firm's Risk Management value-at-risk ("VaR") measure and exclude select components of total net revenue, which may more than offset backtesting gains or losses on a particular day. For more information on daily backtesting gains and losses, refer to the VaR discussion on pages 135-137. 1 1 12.1 1 7.8 and conduits (d) excluding trade finance period-end loans retained, Allowance for loan losses to 0.99 1.77 0.84 1.12 retained 0.15 % 0.27 % - % Net charge-off/(recovery) rate(c) (b) Includes secured lending-related positions, credit portfolio loans, loans held by consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for-investment loans and overdrafts. (c) Primarily reflects lending-related positions originated and purchased in CIB Markets, including loans held for securitization. (d) During the six months ended June 30, 2021, 1,155 technology and risk management employees were transferred from Corporate to CIB. (e) Prior-period amounts have been revised to conform with the current presentation. (a) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. 60,013 Allowance for loan losses to period-end loans 61,733 2.54 Allowance for loan losses to 69 (d) Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB's allowance coverage ratio. (c) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. (b) At December 31, 2021, 2020 and 2019, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $281 million, $316 million and $127 million, respectively. These amounts have been excluded based upon the government guarantee. (a) Allowance for loan losses of $58 million, $278 million and $110 million were held against these nonaccrual loans at December 31, 2021, 2020 and 2019, respectively. JPMorgan Chase & Co./2021 Form 10-K 0.61 1.31 1.54 period-end loans Nonaccrual loans to total 390 235 231 retained (a) nonaccrual loans 0.68 67,546 Headcount(d) 2,050 2,366 1,348 losses Loans held-for-sale and Allowance for loan 122,371 135,676 1,202 145,137 Allowance for credit losses: Loans: 1,052 2,811 1,835 assets Total nonperforming Loans retained(b) loans at fair value 51,072 33,792 3,900 2,720 losses Total allowance for credit 80,000 80,000 83,000 Equity 848 1,534 1,372 related commitments Allowance for lending- 32,884 155,255 169,468 196,209 Total loans Management's discussion and analysis 2019 Investment banking fees Advisory 2 11.3 2 9.0 % 2 9.0% # 2 9.5 10.2 % # # Share Rank Share Rank Share Rank 2 2019 2 2 1 8.8 1 8.4 1 13.5 1 9.3 12.0 11.8 2 9.4 1 8.9 2 8.9 2 2020 2021 Global investment banking fees(e) 3,532 4,351 5,025 Debt underwriting (a) 1,666 2,758 3,953 Total investment banking fees Equity underwriting 2,368 $ 4,381 $ $ 2019 2020 2021 Year ended December 31, 2,377 $ 13,359 $ 9,477 $ U.S. Global Loan syndications U.S. Global Long-term debt (d) U.S. Global Equity and equity-related (c) U.S. Global M&A(b) Based on fees (a) Year ended December 31, League table results - wallet share (a) Represents long-term debt and loan syndications. 7,575 (in millions) $ 13,954 $ 13,872 $ $225,548 Total assets 4,200 919 1,069 3,715 (b) Selected balance sheet data (average) $ 233,156 $ 4,057 4,629 3,653 1,611 115 Other Investment banking (a) Payments $ Lending 2019 $ 4,396 $208,296 $ 218,896 88 1,129 $ 218,896 3,122 $205,042 Investment banking revenue, 206,837 217,767 201,920 Client deposits and other third-party liabilities 133 Total loans Loans held-for-sale Loans retained Loans: $ 9,264 $ 9,313 $ 10,008 Total Commercial Banking net revenue and loans at fair value $ 210,125 $ 208,443 Total Commercial Banking loans (a) Equity 2,245 $ 210,125 22,000 2,223 $ 208,443 24,000 Total loans Loans held-for-sale and loans at fair value 207,880 206,220 Period-end loans by client segment Loans retained $ 228,911 $ 230,776 (b) 2019 2020 2021 Loans: $ 220,514 Middle Market Banking (a) $ 61,159 Corporate Client Banking Other 207,287 2020 2021 Revenue by product (in millions, except ratios) Year ended December 31, 992 444 218 101,951 101,146 101,751 Banking Commercial Real Estate $ 54,188 51,165 $ 61,115 47,420 45,315 1,009 $ 208,296 22,000 1,082 $ 207,919 Selected balance sheet data (period-end) Total assets (b) $ 5,092 2020 2021 December 31, (in millions, except ratios) As of or for the year ended Selected metrics JPMorgan Chase & Co./2021 Form 10-K 74 2019 (a) At December 31, 2021 and 2020, total loans included $1.2 billion and $6.6 billion of loans under the PPP, of which $1.1 billion and $6.4 billion were in Middle Market Banking, respectively. Refer to Credit Portfolio on pages 108-109 for a further discussion of the PPP. (b) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. (a) Includes CB's share of revenue from investment banking products sold to CB clients through the CIB. 11,629 11,675 12,902 Headcount $ 207,919 $ 218,896 (b) Refer to Business Segment Results page 61 for a discussion of revenue sharing. $205,042 Credit data and quality statistics $ 71 498 1,406 740 120 Total nonaccrual loans and loans at fair value Nonaccrual loans held-for-sale Net charge-offs/(recoveries) 498 740 (c) Nonaccrual loans retained(a) Nonaccrual loans: Nonperforming assets $ 160 $ 401 1,286 Total Commercial Banking loans 17 % 40 11 % 41 172,734 22,000 237,825 22,000 301,502 24,000 Equity $ 3,640 3,203 2,313 157 77 Other $ 3,805 2,419 3,508 Corporate Client Banking $ 4,004 Middle Market Banking Revenue by client segment $ 2,744 $ 3,348 Commercial Real Estate Banking 3,119 2,169 171 Total Commercial Banking net revenue 21 % 40 Overhead ratio Return on equity 100,884 985 687 222 Other Financial ratios 102,479 100,331 $ 55,690 50,360 $ 61,558 54,172 $ 60,128 44,361 Average loans by client segment Middle Market Banking Corporate Client Banking Commercial Real Estate Banking $ 9,264 $ 9,313 $ 10,008 gross 48,196 As of or for the year ended December 31, (in millions, except headcount) Selected income statement data (continued) 37,664 46,045 Latin America/Caribbean 90,364 124,145 132,241 Asia-Pacific 29,024 174,477 243,867 $ $ Europe/Middle East/Africa Client deposits and other third-party liabilities (average) (b) 121,733 133,296 $ 159,786 $ 211,592 $ $ Total international 422,153 $ All other regions $ North America (in billions) AUC (period-end)(b) 464,795 170,930 $ 237,154 610,555 $ $ Total client deposits and other third-party liabilities 292,757 North America 293,865 $ 373,401 714,910 $ Total loans retained 74,734 87,410 49,284 $ 51,749 $ $ 20,498 25,957 28,407 18,767 39,265 23,327 1,543 1,931 1,833 5,319 7,524 7,555 11,905 23,342 $ 33,084 $ 105,225 North America 46,999 45,886 54,561 Total international loans 6,173 5,425 7,006 Latin America/Caribbean 14,759 12,802 14,471 Asia-Pacific 26,067 $ 27,659 Total AUC Selected metrics $ 20,028 $ 10,952 30,980 $ 3,798 4,041 Total noninterest expense 1,950 1,944 2,068 Noncompensation expense 3,735 1,785 1,973 Compensation expense Noninterest expense 296 2,113 (947) Provision for credit losses 1,854 9,264 Income before income tax expense 3,402 Other revenue primarily includes tax-equivalent adjustments generated from Community Development Banking and activity derived from principal transactions. Investment banking includes revenue from a range of products providing CB clients with sophisticated capital- raising alternatives, as well as balance sheet and risk management tools through advisory, equity underwriting, and loan syndications. Revenue from Fixed Income and Equity Markets products used by CB clients is also included. Payments includes revenue from a broad range of products and services that enable CB clients to manage payments and receipts, as well as invest and manage funds. Lending includes a variety of financing alternatives, which are primarily provided on a secured basis; collateral includes receivables, inventory, equipment, real estate or other assets. Products include term loans, revolving lines of credit, bridge financing, asset-based structures, leases, and standby letters of credit. CB product revenue consists of the following: Management's discussion and analysis 73 6,914 JPMorgan Chase & Co./2021 Form 10-K $ 5,246 $ 2,578 $ 3,958 Net income 1,275 824 1,668 Income tax expense 5,233 (a) Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities and in entities established for rehabilitation of historic properties, as well as tax-exempt income related to municipal financing activities, of $330 million, $350 million and $460 million for the years ended December 31, 2021, 2020 and 2019, respectively. Prior-period tax-equivalent adjustment amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. 9,313 10,008 Total net revenue 2019 2020 2021 (in millions) Year ended December 31, Selected income statement data Middle Market Banking covers small and midsized companies, local governments and nonprofit clients. Corporate Client Banking covers large corporations. Commercial Real Estate Banking covers investors, developers, and owners of multifamily, office, retail, industrial and affordable housing properties. 2021 compared with 2020 Commercial Banking provides comprehensive financial solutions, including lending, payments, investment banking and asset management products across three primary client segments: Middle Market Banking, Corporate Client Banking and Commercial Real Estate Banking. Other includes amounts not aligned with a primary client segment. JPMorgan Chase & Co./2021 Form 10-K 72 (b) Client deposits and other third-party liabilities pertaining to the Payments and Securities Services businesses, and AUC, are based on the domicile of the client. (a) Total net revenue and loans retained (excluding loans held-for-sale and loans at fair value) are based on the location of the trading desk, booking location, or domicile of the client, as applicable. 26,831 9,976 16,855 COMMERCIAL BANKING Net income was $5.2 billion, up $2.7 billion, predominantly driven by a net benefit in the provision for credit losses, compared to an expense in the prior year. Net revenue was $10.0 billion, up 7%. Net interest income was $6.0 billion, down 3%, driven by the net impact of margin compression on higher deposits and a decrease in loans, largely offset by lower funding costs. Noninterest revenue was $3.9 billion, up 28%, predominantly driven by higher investment banking and payments revenue. Noninterest expense was $4.0 billion, up 6%, predominantly driven by investments in the business, including higher compensation expense, and higher volume- and revenue-related expense. The provision for credit losses was a net benefit of $947 million, driven by a net reduction in the allowance for credit losses, compared with an expense of $2.1 billion in the prior year. (a) 6,554 6,246 6,079 Net interest income 2,710 3,067 3,929 Noninterest revenue 941 1,769 1,880 2,537 All other income $ 1,187 $ $ 1,392 Lending- and deposit-related fees Revenue 21,655 $ 11,566 33,221 $ 69,243 68,203 receivables 558 259 300 nonaccrual loans retained (a) Allowance for loan losses to 1.34 1.60 1.08 period-end loans retained Nonaccrual loans to period-end Allowance for loan losses to 0.18 % 0.04 % Net charge-off/(recovery) rate (b) 293 3,073 651 3,986 2,968 Total allowance for credit losses 749 Allowance for lending-related commitments 0.08 % 2,780 total loans 0.67 59 $ 9,818 418 10,236 2019 2020 2021 Selected income statement data The majority of AWM's client assets are in actively managed portfolios. Provides retirement products and services, brokerage, custody, trusts and estates, loans, mortgages, deposits and investment management to high net worth clients. Global Private Bank 0.36 Offers multi-asset investment management solutions across equities, fixed income, alternatives and money market funds to institutional and retail investors providing for a broad range of clients' investment needs. Asset & Wealth Management, with client assets of $4.3 trillion, is a global leader in investment and wealth management. ASSET & WEALTH MANAGEMENT Management's discussion and analysis 75 JPMorgan Chase & Co./2021 Form 10-K (c) At December 31, 2021, nonaccrual loans excluded $114 million of PPP loans 90 or more days past due and guaranteed by the SBA. (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. (a) Allowance for loan losses of $124 million, $273 million and $114 million was held against nonaccrual loans retained at December 31, 2021, 2020 and 2019, respectively. 0.24 Asset Management Year ended December 31, 3,335 Allowance for loan losses 25 % 20 % 14 % 49 48 57 25 24 28 2019 $12,506 $ 7,215 6,270 5,560 5,842 1,001 1,146 1,021 Total Banking 19,777 $ 8,871 2,219 2020 Revenue by business Investment Banking Payments (a) Lending Allowance for credit losses: 523 1,430 757 Total nonperforming assets 25 24 17 CORPORATE & INVESTMENT BANK 2021 The Corporate & Investment Bank, which consists of Banking and Markets & Securities Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, merchants, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Payments, which provides payments services enabling clients to manage payments and receipts globally, and cross- border financing. Markets & Securities Services includes Markets, a global market-maker across products, including cash and derivative instruments, which also offers sophisticated risk management solutions, prime brokerage, and research. Markets & Securities Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. Year ended December 31, 2021 2020 2019 $ 9,477 $ 7,575 14,399 Selected income statement data Year ended December 31, (in millions, except ratios) Financial ratios Return on equity Overhead ratio Compensation expense as percentage of total net revenue Selected income statement data 15,577 (in millions, except ratios) Asset management, administration Overhead ratio Return on equity Financial ratios Noninterest expense was $10.9 billion, up 10%, driven by higher volume- and revenue-related compensation expense and distribution fees, higher structural expense, and higher investments in the business, partially offset by lower legal expense. the net impact of margin compression on higher deposits. The provision for credit losses was a net benefit of $227 million, driven by a reduction in the allowance for credit losses, compared with an expense of $263 million in the prior year. . partially offset by higher loans including the impact of lower funding costs, and higher asset management fees, • Pre-tax margin ratio: Revenue from Global Private Bank was $7.7 billion, up 17%, predominantly driven by: higher performance fees, and higher asset management fees, net of liquidity fee waivers, on higher average market levels and strong cumulative net inflows into long-term and liquidity products, • . Revenue from Asset Management was $9.2 billion, up 21%, predominantly driven by: Net revenue was $17.0 billion, an increase of 19%. Net interest income was $3.9 billion, up 14%. Noninterest revenue was $13.1 billion, up 21%. Net income was $4.7 billion, an increase of 58%. 2021 compared with 2020 6,337 $13,591 higher net investment valuation gains. $ 7,654 6,586 Asset Management Asset & Wealth Management JPMorgan Chase & Co./2021 Form 10-K 76 (a) In the first quarter of 2021, the Wealth Management business was renamed Global Private Bank. 28 28 30 UN 27 26 Global Private Bank (a) 29 37 39 35 72 70 64 26 % 28 % 33 % NNN Revenue 7,711 $16,957 $14,240 Global Private Bank (a) 5,028 4,959 5,692 Compensation expense Noninterest expense 263 (227) Provision for credit losses 3,355 13,591 Noncompensation expense 3,418 14,240 Total net revenue 3,886 Net interest income $10,610 212 10,822 738 13,071 Noninterest revenue All other income $12,333 and commissions 16,957 Total net revenue 5,227 4,719 $ 9,246 Asset Management Revenue by line of business $ 2,867 $ 2,992 $ 4,737 Net income 918 1,028 4,998 Assets acquired in loan 3,785 4,020 6,265 expense Income before income tax 9,747 9,957 10,919 Total noninterest expense Income tax expense 14,078 1,528 16,865 except ratios) 2021 2020 2019 Selected balance sheet data Credit data and quality (period-end) statistics Total assets (a) 2019 $1,259,896 $1,095,926 Net charge-offs/ (recoveries) $ 6 $ 370 $ 183 Loans: Loans retained(b) $913,803 Nonperforming assets: 2020 except headcount) Markets & Securities Services revenue was $32.0 billion, down 5%. Markets revenue was $27.4 billion, down 7%. • • • • Fixed Income Markets revenue was $16.9 billion, down 19%, driven by lower revenue in Rates, Currencies & Emerging Markets, Fixed Income Financing, Commodities and Credit compared to a strong prior year, partially offset by higher revenue in Securitized Products. Equity Markets revenue was $10.5 billion, up 22%, driven by strong performance across prime brokerage, derivatives and Cash Equities. Securities Services revenue was $4.3 billion, up 2%, driven by growth in fees and deposits, predominantly offset by deposit margin compression. 2021 Credit Adjustments & Other was a gain of $250 million predominantly driven by valuation adjustments related to derivatives. The provision for credit losses was a net benefit of $1.2 billion, driven by a net reduction in the allowance for credit losses, compared with an expense of $2.7 billion in the prior year. 68 JPMorgan Chase & Co./2021 Form 10-K Selected metrics As of or for the year ended Selected metrics As of or for the year ended December 31, (in millions, December 31, (in millions, Noninterest expense was $25.3 billion, up 8%, predominantly driven by higher compensation expense, including revenue-related compensation and investments, as well as higher volume-related brokerage expense, partially offset by lower legal expense. • Lending revenue was $1.0 billion, down 13%, predominantly driven by lower net interest income, largely offset by lower fair value losses on hedges of accrual loans, and higher loan commitment fees. 159,786 121,733 952 Total assets (a) $1,334,518 $1,121,942 $992,770 Trading assets-debt and equity instruments (e) 448,099 425,060 2,670 376,182 316 56 30 91 85 70 Trading assets-derivative (e) Fixed Income Markets Derivative receivables Assets acquired in loan satisfactions 133,296 1,428 644 Nonaccrual loans: Loans held-for-sale and loans at fair value 50,386 Total loans 210,172 Equity 83,000 39,588 172,884 80,000 Total nonaccrual loans 34,317 156,050 80,000 retained(a) 584 1,008 308 Nonaccrual loans held- Selected balance sheet data (average) for-sale and loans at fair value 844 1,662 Nonaccrual loans • Payments revenue was $6.3 billion, up 13%, and included net gains on equity investments. Excluding these net gains, revenue was $5.8 billion, up 5%, driven by higher deposit balances and fees, largely offset by deposit margin compression. satisfactions Investment Banking revenue was $12.5 billion, up 41%, driven by higher Investment Banking fees, reflecting higher fees across products. The Firm ranked #1 for Global Investment Banking fees, according to Dealogic. - Advisory fees were $4.4 billion, up 85%, driven by increased M&A activity and wallet share gains. Revenue Investment banking fees $ 13,359 Principal transactions 15,764 17,560 Lending- and deposit-related fees 2,514 2,070 (in millions) 1,668 and commissions 5,024 4,721 4,400 All other income 1,548 1,292 2,018 Noninterest revenue Asset management, administration 38,209 (b) Consists primarily of centrally managed credit valuation adjustments ("CVA"), funding valuation adjustments ("FVA") on derivatives, other valuation adjustments, and certain components of fair value option elected liabilities, which are primarily reported in principal transactions revenue. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets. Refer to Notes 2, 3 and 24 for additional information. Total net revenue - Equity underwriting fees were $4.0 billion, up 43%, driven by a strong IPO market and wallet share gains. Debt underwriting fees were $5.0 billion, up 15%, predominantly driven by an active leveraged loan market primarily related to acquisition financing. 20,878 14,418 Equity Markets 10,529 8,605 6,494 Securities Services 4,328 (a) In the fourth quarter of 2021, the Wholesale Payments business was renamed Payments. 4,253 Credit Adjustments & Other(b) 250 (29) 121 31,972 $51,749 25,187 $49,284 $39,265 Total Markets & Securities Services 4,154 35,120 33,707 Net interest income 22,444 Income before income tax expense 27,598 23,020 16,544 Income tax expense 6,464 5,926 4,590 Net income (a) Includes tax-equivalent adjustments, predominantly due to income tax credits and other tax benefits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; and tax-exempt income from municipal bonds of $3.0 billion, $2.4 billion and $1.9 billion for the years ended December 31, 2021, 2020 and 2019, respectively. Prior-period tax-equivalent adjustment amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. JPMorgan Chase & Co./2021 Form 10-K 67 40 Management's discussion and analysis 2021 compared with 2020 Net income was $21.1 billion, up 24%, largely driven by a net benefit in the provision for credit losses, compared to an expense in the prior year. 30,060 Banking revenue was $19.8 billion, up 27%. Net revenue was $51.7 billion, up 5%. 23,538 25,325 $ 21,134 $ 17,094 $ 11,954 11,264 13,540 14,164 Total noninterest expense 9,205 (a) Total net revenue 49,284 39,265 Provision for credit losses (1,174) 51,749 277 11,926 Noninterest expense Compensation expense 13,096 12,229 11,612 11,180 2,726 Noncompensation expense General Auditor (c) (ex-officio member) Head of Human Resources Head of Corporate Responsibility and Chairman of the Mid-Atlantic Region Chief Information Officer Line of Business and Corporate Function Control Committees oversee the operational risk and control environment of their respective business or function, inclusive of Operational Risk, Compliance and Conduct Risks. As part of that mandate, they are responsible for reviewing indicators of elevated or emerging risks and other data that may impact the level of operating risk in a business or function, addressing key operational risk issues, with an emphasis on processes with control concerns and overseeing control remediation. General Counsel Chief Operating President and Operating Committee Internal Audit Chief Executive Officer Officer (b) (a) The CRO may escalate directly to the Board Risk Committee. The Firmwide Risk Committee escalates significant issues directly to the Board Risk Committee as appropriate. (b) The CEO of the Corporate & Investment Bank is also the Firm's sole President and Chief Operating Officer following the retirement of the Firm's Co-President and Co-Chief Operating Officer on December 31, 2021. (c) The General Auditor reports to the Audit Committee and administratively to the CEO. The Compensation & Management Development Committee ("CMDC") assists the Board in its oversight of the Firm's compensation principles and practices. The CMDC reviews and approves the Firm's compensation and qualified benefits programs. The Committee reviews the performance of Operating Committee members against their goals, and approves their compensation awards. In addition, the CEO's award is subject to ratification by the independent directors of the Board. The CMDC also reviews the development of and succession for key executives. As part of the Board's role of reinforcing, demonstrating and communicating the "tone at the top", the CMDC provides oversight of the Firm's culture, including reviewing updates from management regarding significant conduct issues and any related actions with respect to employees, including compensation actions. The Public Responsibility Committee provides oversight and review of the Firm's positions and practices on public responsibility matters such as community investment, fair lending, sustainability, consumer practices and other public policy issues that reflect the Firm's values and character and could impact the Firm's reputation among its stakeholders. The Committee also provides guidance on these matters to management and the Board, as appropriate. Board oversight The Firm's Board of Directors actively oversees the business and affairs of the Firm. This includes monitoring the Firm's financial performance and condition and reviewing the strategic objectives and plans of the Firm. The Board carries out a significant portion of its oversight responsibilities through its independent, principal standing committees. The Board Risk Committee is the principal committee that oversees risk matters. The Audit Committee oversees the control environment, and the Compensation & Management Development Committee oversees compensation and other management-related matters. Each committee of the Board oversees reputational risks and conduct risks within its scope of responsibility. The JPMorgan Chase Bank, N.A. Board of Directors is responsible for the oversight of management of the bank. The JPMorgan Chase Bank, N.A. Board accomplishes this function acting directly and through the principal standing committees of the Firm's Board of Directors. Risk and control oversight on behalf of JPMorgan Chase Bank N.A. is primarily the responsibility of the Risk Committee and the Audit Committee, respectively, and, with respect to compensation and other management-related matters, the Compensation & Management Development Committee. The Board Risk Committee assists the Board in its oversight of management's responsibility to implement a global risk management framework reasonably designed to identify, assess and manage the Firm's risks. The Board Risk Committee's responsibilities include approval of applicable primary risk policies and review of certain associated frameworks, analysis and reporting established by management. Breaches in risk appetite and parameters, issues that may have a material adverse impact on the Firm, including capital and liquidity issues, and other significant risk-related matters are escalated to the Board Risk Committee, as appropriate. The Audit Committee assists the Board in its oversight of management's responsibility to ensure that there is an effective system of controls reasonably designed to safeguard the Firm's assets and income, ensure the integrity of the Firm's financial statements, and maintain compliance with the Firm's ethical standards, policies, plans and procedures, and with laws and regulations. It also assists the Board in its oversight of the Firm's independent registered public accounting firm's qualifications, independence and performance, and of the performance of the Firm's Internal Audit function. JPMorgan Chase & Co./2021 Form 10-K 83 Management's discussion and analysis The Corporate Governance & Nominating Committee exercises general oversight with respect to the governance of the Board of Directors. It reviews the qualifications of and recommends to the Board of Directors proposed nominees for election to the Board. The Committee evaluates and recommends to the Board corporate governance practices applicable to the Firm. It also appraises the framework for assessing the Board's performance and self-evaluation. Management oversight The Firm's senior management-level committees that are primarily responsible for key risk-related functions include: The Firmwide Risk Committee ("FRC") is the Firm's highest management-level risk committee. It provides oversight of the risks inherent in the Firm's businesses and serves as an escalation point for risk topics and issues raised by underlying committees and/or FRC members. The Firmwide Control Committee ("FCC") is an escalation committee for senior management to review and discuss the Firmwide operational risk environment including identified issues, operational risk metrics and significant events that have been escalated. Committee and Firmwide Valuation Governance Forum Line of Business and Regional Risk Committees are responsible for providing oversight of the governance, limits, and controls that are in place within the scope of their respective activities. These committees review the ways in which the particular LOB or the business operating in a particular region could be exposed to adverse outcomes with a focus on identifying, accepting, escalating and/or requiring remediation of matters brought to these committees. The Firm's Operating Committee, which consists of the Firm's CEO, CRO, CFO, General Counsel, CEOs of the LOBS and other senior executives, is accountable to and may refer matters to the Firm's Board of Directors. The Operating Committee is responsible for escalating to the Board the information necessary to facilitate the Board's exercise of its duties. Asset and Liability Identification framework designed to facilitate each LOB and Corporate's responsibility to identify material risks inherent to the Firm, catalog them in a central repository and review the most material risks on a regular basis. The IRM function reviews and challenges the LOB and Corporate's identified risks, maintains the central repository and provides the consolidated Firmwide results to the Firmwide Risk Committee ("FRC") and Board Risk Committee. Firmwide Control 81 The Asset and Liability Committee ("ALCO") is responsible for overseeing the Firm's asset and liability management ("ALM"), including the activities and frameworks supporting the management of liquidity risk, balance sheet, interest rate risk, and capital risk. 82 28 Management's discussion and analysis The IRM function is independent of the businesses and is the Firm's "second line of defense." The IRM function independently assesses and challenges the first line of defense risk management practices. IRM is also responsible for its own adherence to applicable laws, rules and regulations and for the implementation of policies and standards established by IRM with respect to its own processes. Internal Audit is an independent function that provides objective assessment on the adequacy and effectiveness of Firmwide processes, controls, governance and risk management as the "third line of defense." The Internal Audit Function is headed by the General Auditor, who reports to the Audit Committee and administratively to the CEO. In addition, there are other functions that contribute to the Firmwide control environment but are not considered part of a particular line of defense, including Finance, Human Resources and Legal, and are responsible for adherence to applicable laws, rules and regulations and policies and standards established by IRM with respect to their own processes. Risk identification and ownership Each LOB and Corporate owns the ongoing identification of risks, as well as the design and execution of controls, including IRM-specified controls, to manage those risks. To support this activity, the Firm has a formal Risk Risk appetite The Firm's overall appetite for risk is governed by "Risk Appetite" frameworks for quantitative and qualitative risks. Periodically the Firm's risk appetite is set and approved by senior management (including the CEO and CRO) and approved by the Board Risk Committee. Quantitative and qualitative risks are assessed to monitor and measure the Firm's capacity to take risk consistent with its stated risk appetite. Risk appetite results are reported to the Board Risk Committee. JPMorgan Chase & Co./2021 Form 10-K Committee Risk governance and oversight structure The chart below illustrates the committees of the Board of Directors and key senior management-level committees in the Firm's risk governance structure. In addition, there are other committees, forums and paths of escalation that support the oversight of risk which are not shown in the chart below or described in this Form 10-K. Board of Directors Board Risk Committee Public Responsibility Committee Compensation and Management Development Committee Corporate Governance and Nominating Committee Audit Committee Chief Risk Officer(a) Chief Financial Officer Line of Business CEOS (b) and Select Business Heads Firmwide Risk Committee(a) Line of Business, Regional Risk Committees and The independent status of the IRM function is supported by a governance structure that provides for escalation of risk issues to senior management, the FRC, and the Board of Directors, as appropriate. The Firmwide Valuation Governance Forum ("VGF") is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. . The following sections discuss the risk governance and oversight functions in place to manage the risks inherent in the Firm's business activities. Capital management oversight The Firm has a Capital Management Oversight function whose primary objective is to provide independent oversight of capital risk across the Firm. • Capital Management Oversight's responsibilities include: Defining, monitoring and reporting capital risk metrics; Establishing, calibrating and monitoring capital risk limits and indicators, including capital risk appetite; Developing a process to classify, monitor and report capital limit breaches; Performing an assessment of the Firm's capital management activities, including changes made to the Contingency Capital Plan described below; and Conducting assessments of the Firm's regulatory capital framework intended to ensure compliance with applicable regulatory capital rules. Capital management Treasury & CIO is responsible for capital management. The primary objectives of the Firm's capital management are to: • JPMorgan Chase & Co./2021 Form 10-K • Maintain sufficient capital in order to continue to build and invest in the Firm's businesses through the cycle and in stressed environments; Retain flexibility to take advantage of future investment opportunities; Promote the Firm's ability to serve as a source of strength to its subsidiaries; Ensure the Firm operates above the minimum regulatory capital ratios as well as maintain "well-capitalized" status for the Firm and its insured depository institution ("IDI") subsidiaries at all times under applicable regulatory capital requirements; • • • Meet capital distribution objectives; and Maintain sufficient capital resources to operate throughout a resolution period in accordance with the Firm's preferred resolution strategy. The Firm addresses these objectives through: Establishing internal minimum capital requirements and maintaining a strong capital governance framework. The internal minimum capital levels consider the Firm's regulatory capital requirements as well as an internal assessment of capital adequacy, in normal economic cycles and in stress events; Retaining flexibility in order to react to a range of potential events; and Regular monitoring of the Firm's capital position and following prescribed escalation protocols, both at the Firm and material legal entity levels. Governance Committees responsible for overseeing the Firm's capital management include the Capital Governance Committee, the ALCO as well as LOB and regional ALCOS, and the CIO, Treasury and Corporate ("CTC") Risk Committee. In addition, the Board Risk Committee periodically reviews the Firm's capital risk tolerance. Refer to Firmwide Risk Management on pages 81-84 for additional discussion on the ALCO and other risk-related committees. Capital planning and stress testing Comprehensive Capital Analysis and Review The Federal Reserve requires large Bank Holding Companies ("BHCS"), including the Firm, to submit at least annually a capital plan that has been reviewed and approved by the Board of Directors. The Federal Reserve uses CCAR and other stress testing processes to ensure that large BHCs have sufficient capital during periods of economic and financial stress, and have robust, forward- looking capital assessment and planning processes in place that address each BHC's unique risks to enable it to absorb losses under certain stress scenarios. Through CCAR, the Federal Reserve evaluates each BHC's capital adequacy and internal capital adequacy assessment processes (“ICAAP”), as well as its plans to make capital distributions, such as dividend payments or stock repurchases. The Federal Reserve uses results under the severely adverse scenario from its supervisory stress test to determine each firm's Stress Capital Buffer (“SCB”) requirement for the coming year. On June 28, 2021, JPMorgan Chase announced that it had completed the 2021 CCAR stress test process. On August 5, 2021, the Federal Reserve affirmed the Firm's 2021 SCB requirement of 3.2% (down from 3.3%) and the Firm's Standardized CET1 capital ratio requirement including regulatory buffers, of 11.2% (down from 11.3%). The 2021 SCB requirement became effective on October 1, 2021 and will remain in effect until September 30, 2022. 86 JPMorgan Chase & Co./2021 Form 10-K A strong capital position is essential to the Firm's business strategy and competitive position. Maintaining a strong balance sheet to manage through economic volatility is considered a strategic imperative of the Firm's Board of Directors, CEO and Operating Committee. The Firm's fortress balance sheet philosophy focuses on risk-adjusted returns, strong capital and robust liquidity. The Firm's capital risk management strategy focuses on maintaining long-term stability to enable the Firm to build and invest in market-leading businesses, including in highly stressed environments. Senior management considers the implications on the Firm's capital prior to making significant decisions that could impact future business activities. In addition to considering the Firm's earnings outlook, senior management evaluates all sources and uses of capital with a view to ensuring the Firm's capital strength. Capital risk is the risk the Firm has an insufficient level or composition of capital to support the Firm's business activities and associated risks during normal economic environments and under stressed conditions. CAPITAL RISK MANAGEMENT Management's discussion and analysis Risk governance and oversight functions Strategic Risk Capital risk Liquidity risk Reputation risk Consumer Credit Risk Wholesale credit risk Investment portfolio risk Market risk Country risk Operational risk Page 85 86-96 97-104 105 110-116 117-128 132 133-140 141-142 143-149 146 Risk governance and oversight functions The Firm manages its risk through risk governance and oversight functions. The scope of a particular function may include one or more drivers, types and/or impacts of risk. For example, Country Risk Management oversees country risk which may be a driver of risk or an aggregation of exposures that could give rise to multiple risk types such as credit or market risk. 147 Estimations and Model risk 149 Compliance Risk Conduct risk Legal risk 84 JPMorgan Chase & Co./2021 Form 10-K STRATEGIC RISK MANAGEMENT Strategic risk is the risk to earnings, capital, liquidity or reputation associated with poorly designed or failed business plans or inadequate response to changes in the operating environment. Management and oversight The Operating Committee and the senior leadership of each LOB and Corporate are responsible for managing the Firm's most significant strategic risks. Strategic risks are overseen by IRM through participation in relevant business reviews, LOB and Corporate senior management meetings, risk and control committees and other relevant governance forums and ongoing discussions. The Board of Directors oversees management's strategic decisions, and the Board Risk Committee oversees IRM and the Firm's risk management framework. In the process of developing business plans and strategic initiatives, LOB and Corporate senior management identify the associated risks that are incorporated into the Firmwide Risk Identification process and their impact on risk appetite. In addition, IRM conducts a qualitative assessment of the LOB and Corporate strategic initiatives to assess their impact on the risk profile of the Firm. The Firm's strategic planning process, which includes the development and execution of strategic initiatives, is one component of managing the Firm's strategic risk. Guided by the Firm's How We Do Business Principles (the "Principles"), the Operating Committee and senior management teams in each LOB and Corporate review and update the strategic plan periodically. The process includes evaluating the high- level strategic framework and performance against prior- year initiatives, assessing the operating environment, refining existing strategies and developing new strategies. These strategic initiatives, along with IRM's assessment, are incorporated in the Firm's budget and provided to the Board as part of its review and approval of the Firm's strategic plan. The Firm's balance sheet strategy, which focuses on risk- adjusted returns, strong capital and robust liquidity, is also a component in the management of strategic risk. Refer to Capital Risk Management on pages 86-96 for further information on capital risk. Refer to Liquidity Risk Management on pages 97-104 for further information on liquidity risk. Refer to Reputation Risk Management on page 105 for further information on reputation risk. JPMorgan Chase & Co./2021 Form 10-K 85 148 Each LOB and Treasury & CIO, including their aligned Operations, Technology and Control Management, are the Firm's "first line of defense" and own the identification of risks, as well as the design and execution of controls to manage those risks. The first line of defense is responsible for adherence to applicable laws, rules and regulations and for the implementation of the risk management structure (which may include policy, standards, limits, thresholds and controls) established by IRM. $ 591,913 Three lines of defense 1,657 38,366 (a) Included tax-equivalent adjustments, driven by tax-exempt income from municipal bonds, of $257 million, $241 million and $314 million for the years ended December 31, 2021, 2020 and 2019, respectively. (b) During the six months ended June 30, 2021, 1,155 technology and risk management employees were transferred from Corporate to CIB. Net income was a loss of $3.7 billion compared with a loss of $1.8 billion in the prior year. Net revenue was a loss of $3.5 billion, compared with a loss of $1.2 billion in the prior year. Net interest income decreased primarily driven by: • • limited opportunities to deploy funds in response to significant deposit growth across the LOBS, and the impact of faster prepayments on mortgage-backed securities in the first half of 2021, partially offset by • higher net interest income on growth in investment securities. Noninterest revenue decreased primarily due to: ⚫ net investment securities losses related to repositioning the investment securities portfolio, compared with net gains in the prior year from sales of U.S. GSE and • government agency MBS, lower net valuation gains on several legacy equity investments partially offset by • the absence of losses recorded in the prior year in Treasury and CIO related to cash deployment transactions, which were more than offset by the related net interest income earned on these transactions, also in the prior year, and ⚫ the absence of losses recorded in the prior year related to the early termination of certain of the Firm's long-term debt in Treasury and CIO Noninterest expense of $1.8 billion was up $429 million primarily due to a higher contribution to the Firm's Foundation, investments related to the Firm's international consumer expansion, technology initiatives, and higher legal expense, largely offset by the absence of an impairment on a legacy investment recorded in the prior year. Refer to Note 10 and Note 13 for additional information on the investment securities portfolio and the allowance for credit losses. The current period income tax benefit was driven by changes in the level and mix of income and expenses subject to U.S. federal and state and local taxes as well as other tax adjustments, partially offset by the resolutions of certain tax audits. JPMorgan Chase & Co./2021 Form 10-K 79 Management's discussion and analysis 1,770 38,952 $1,518,100 $1,359,831 $837,618 1,649 38,033 $ (3,713) $ (1,750) $ 1,111 1,394 (283) 724 1,211 Provision for credit losses 81 66 (1) Noninterest expense 1,802 1,373 1,067 Income/(loss) before income tax expense/(benefit) Income tax expense/(benefit) (5,366) (1,653) Treasury and CIO overview (2,615) (865) $ (3,713) $ (1,750) $ 145 (966) 1,111 $ (3,464) (1,368) (19) 192 (3,483) $ (1,176) $ 2,032 (821) 1,211 (3,057) (656) (1,403) (347) Total net revenue Treasury and CIO Other Corporate Total net revenue Net income/(loss) Treasury and CIO Other Corporate Total net income/(loss) Total assets (period-end) Loans (period-end) Headcount(b) Net income/(loss) The Firm relies upon each area of the Firm giving rise to risk to operate within the parameters identified by the IRM function, and within its own management-identified risk and control standards. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The risks managed by Treasury and CIO arise from the activities undertaken by the Firm's four major reportable business segments to serve their respective client bases, which generate both on- and off- balance sheet assets and liabilities. The investment securities portfolio predominantly consists of U.S. GSE and government agency and nonagency mortgage-backed securities, U.S. and non-U.S. government securities, obligations of U.S. states and municipalities, other ABS and corporate debt securities. At December 31, 2021, the Treasury and CIO investment securities portfolio, net of allowance for credit losses, was $670.1 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and, where not available, based primarily upon internal risk ratings). Refer to Note 10 for further information on the Firm's investment securities portfolio and internal risk ratings. JPMorgan Chase & Co./2021 Form 10-K FIRMWIDE RISK MANAGEMENT Risk is an inherent part of JPMorgan Chase's business activities. When the Firm extends a consumer or wholesale- loan, advises customers and clients on their investment decisions, makes markets in securities, or offers other products or services, the Firm takes on some degree of risk. The Firm's overall objective is to manage its businesses, and the associated risks, in a manner that balances serving the interests of its clients, customers and investors and protects the safety and soundness of the Firm. The Firm believes that effective risk management requires, among other things: • • Acceptance of responsibility, including identification and escalation of risks by all individuals within the Firm; Ownership of risk identification, assessment, data and management within each of the LOBS and Corporate; and Firmwide structures for risk governance. The Firm follows a disciplined and balanced compensation framework with strong internal governance and independent oversight by the Board of Directors (the "Board"). The impact of risk and control issues is carefully considered in the Firm's performance evaluation and incentive compensation processes. Risk governance and oversight framework The Firm's risk management governance and oversight framework involves understanding drivers of risks, types of risks, and impacts of risks. The Firm's risk governance and oversight functions align to: Categories Drivers of Risks Types of Risks Factors that cause a risk to exist by which risks manifest themselves Impacts of Risks Consequences of risks, both quantitative and qualitative Drivers of Risks are factors that cause a risk to exist. Drivers of risks include the economic environment, regulatory and government policy, competitor and market evolution, business decisions, process and judgment error, deliberate wrongdoing, dysfunctional markets, and natural disasters. Types of Risks are categories by which risks manifest themselves. Risks are generally categorized in the following four risk types: • Strategic risk is the risk to earnings, capital, liquidity or reputation associated with poorly designed or failed business plans or inadequate response to changes in the operating environment. Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments, including . consumer credit risk, wholesale credit risk, and investment portfolio risk. Market risk is the risk associated with the effect of changes in market factors, such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. Operational risk is the risk associated with an adverse outcome resulting from inadequate or failed internal processes or systems; human factors; or external events impacting the Firm's processes or systems. It includes compliance, conduct, legal, and estimations and model risk. Impacts of Risks are consequences of risks, both quantitative and qualitative. There may be many consequences of risks manifesting, including quantitative impacts such as a reduction in earnings and capital, liquidity outflows, and fines or penalties, or qualitative impacts such as reputation damage, loss of clients and customers, and regulatory and enforcement actions. The Firm's risk governance and oversight framework is managed on a Firmwide basis. The Firm has an Independent Risk Management ("IRM") function, which consists of the Risk Management and Compliance organizations. The Chief Executive Officer ("CEO") appoints, subject to approval by the Risk Committee of the Board ("Board Risk Committee”), the Firm's Chief Risk Officer ("CRO") to lead the IRM organization and manage the risk governance structure of the Firm. The framework is subject to approval by the Board Risk Committee in the form of the Risk Governance and Oversight Policy. The Firm's CRO oversees and delegates authorities to LOB CROS, Firmwide Risk Executives ("FRES"), and the Firm's Chief Compliance Officer ("CCO"), who each establish Risk Management and Compliance organizations, set the Firm's risk governance policies and standards, and define and oversee the implementation of the Firm's risk governance. The LOB CROS are responsible for risks that arise in their LOBS, while FRES oversee risk areas that span across the individual LOBS, functions and regions. 60 80 (b) At December 31, 2021, and 2020, the allowance for credit losses on investment securities was $42 million and $78 million, respectively. Refer to Note 10 for further information. (a) During 2021 and 2020, the Firm transferred $104.5 billion and $164.2 billion of investment securities, respectively, from AFS to HTM for capital management purposes. Selected income statement and balance sheet data As of or for the year ended December 31, (in millions) Held-to-maturity securities (average) a 2021 2020 2019 Investment securities gains/ (losses) $ (345) $ 795 $ 258 Available-for-sale securities (average) $306,827 $ 413,367 Treasury and CIO seek to achieve the Firm's asset-liability management objectives generally by investing in high- quality securities that are managed for the longer-term as part of the Firm's investment securities portfolio. Treasury and CIO also use derivatives to meet the Firm's asset- liability management objectives. Refer to Note 5 for further information on derivatives. In addition, Treasury and CIO manage the Firm's cash position primarily through deposits at central banks and investments in short-term instruments. Refer to Liquidity Risk Management on pages 97-104 for further information on liquidity and funding risk. Refer to Market Risk Management on pages 133-140 for information on interest rate, foreign exchange and other risks. $283,205 94,569 34,939 $ 507,936 $318,144 $306,352 $ 386,065 $348,876 Investment securities portfolio (average) Available-for-sale securities (period-end) Held-to-maturity securities, net of allowance for credit losses (period-end)(a) Investment securities portfolio, net of allowance for credit losses (period-end)(b) 363,707 201,821 47,540 $670,059 $ 587,886 $ 396,416 285,086 2021 compared with 2020 782 $161,863 Total international net revenue December 31, 53 63 59 72 69 74 5 years 80 72 6,474 75 Total assets $234,425 $203,384 $173,175 218,271 282,052 186,608 158,149 198,755 142,740 14,000 10,500 Selected balance sheet data (period-end)(c) 5,403 5,102 (in billions) 732 Multi-asset 463 595 779 Equity 591 671 693 Fixed income $ 16,957 $14,240 $ 13,591 Total net revenue 539 641 $ 708 $ $ Liquidity 8,489 8,837 10,483 North America Assets by asset class 2019 2020 2021 10,500 Selected balance sheet data (average) Total assets $217,187 964 115 38 19 Allowance for credit losses: Allowance for loan losses Allowance for lending- related commitments $ 365 $ 598 $ 350 Total allowance for credit losses $ 383 $ 636 $ 369 Net charge-off/(recovery) rate 0.01 % (0.01)% Allowance for loan losses to period-end loans 0.17 0.32 (d) 656 29 $ $181,432 198,487 166,311 147,404 230,296 161,955 135,265 14,000 10,500 10,500 Headcount 22,762 20,683 21,550 Number of Global Private Bank client advisors 2,738 2,462 2,419 Credit data and quality statistics) Loans Deposits Equity Net charge-offs/(recoveries) $ 26 Nonaccrual loans 708 18 $ Allowance for loan losses to nonaccrual loans 596 $ 561 $ 517 $ 428 (a) Includes CCB client investment assets invested in managed accounts and J.P. Morgan mutual funds where AWM is the investment manager. (b) In the first quarter of 2021, Institutional and Retail client segments were renamed to Global Institutional and Global Funds, respectively. This did not result in a change to the clients within either client segment. (a) Regional revenue is based on the domicile of the client. 3,089 $ 4,295 $ 3,652 $ Total client assets 2,150 2,534 3,032 North America 1,581 $ 1,359 1,311 1,106 885 760 624 4,295 $ 3,652 $ 3,089 $ Client assets (continued) Total client assets (a) Global Fundsb 1,479 Global Institutional (b) 1,931 $ $ Private Banking 939 1,118 1,263 Total international client assets 147 (b) Year ended December 31, (in billions) 2021 2020 36 61 104 68 78 Ending balance, December 31 Market/performance/other impacts Net asset flows Beginning balance Client assets rollforward Ending balance, December 31 impacts Market/performance/other Alternatives Multi-asset Equity Fixed income Liquidity Net asset flows: 1,958 $ 2,716 $ 2,328 $ Beginning balance Assets under management rollforward 2019 166 195 Latin America/Caribbean 619 Total client assets (a) 761 936 1,182 administration/deposits 682 811 894 Total international assets under management Custody/brokerage/ 2,328 2,716 3,113 Total assets under management 62 70 79 Latin America/Caribbean 139 153 201 Alternatives 192 224 254 $ 4,295 $ 3,652 $ 3,089 Assets under management Europe/Middle East/Africa Asia-Pacific North America Total assets under management 754 2,716 $2,328 272 330 381 520 622 $ 687 $ $ Europe/Middle East/Africa Asia-Pacific 1,081 628 689 $ 1,273 805 $ 1,430 878 3,113 $ Total assets under management $ (b) Global Fundsb Global Institutional (b) $ Private Banking Client assets Assets by client segment 2,328 1,646 1,905 2,716 $ $ 3,113 $ 2,219 (d) (14) 62 CORPORATE The Corporate segment consists of Treasury and Chief Investment Office and Other Corporate, which includes corporate staff functions and expense that is centrally managed. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The major Other Corporate functions include Real Estate, Technology, Legal, Corporate Finance, Human Resources, Internal Audit, Risk Management, Compliance, Control Management, Corporate Responsibility and various Other Corporate groups. Selected income statement and balance sheet data Year ended December 31, (in millions, except headcount) 2021 2020 JPMorgan Chase & Co./2021 Form 10-K 2019 Principal transactions $ 187 $ 245 $ (461) Investment securities gains/ (losses) Revenue 4,295 $ 3,652 $ 3,089 294 287 17 5 2 26 6 2 165 192 212 $ 3,113 $ 2,716 $ 2,328 $ 3,652 $ 389 3.089 $ 2,619 276 176 $ 254 All other income (11) (345) 226 258 Deposits Loans 3 years 1 year ranked in 1 quartile:D % of JPM mutual fund assets 1st or 2nd (in millions, except ranking data, ratios and headcount) % of JPM mutual fund assets rated as 4- or 5-star (a) 52 As of or for the year ended December 31, • Percentage of mutual fund assets under management in funds ranked in the 1st or 2nd quartile (one, three and five years): All quartile rankings, the assigned peer categories and the asset values used to derive these rankings are sourced from the fund rating providers. Quartile rankings are based on the net-of-fee absolute return of each fund. Where applicable, the fund rating providers redenominate asset values into U.S. dollars. The percentage of AUM is based on fund performance and associated peer rankings at the share class level for U.S.-domiciled funds, at a "primary share class" level to represent the quartile ranking for U.K., Luxembourg and Hong Kong SAR funds and at the fund level for all other funds. The performance data may have been different if all share classes had been included. Past performance is not indicative of future results. "Primary share class" means the C share class for European funds and Acc share class for Hong Kong SAR and Taiwan funds. If these share classes are not available, the oldest share class is used as the primary share class. • Percentage of mutual fund assets under management in funds rated 4- or 5-star: Mutual fund rating services rank funds based on their risk adjusted performance over various periods. A 5-star rating is the best rating and represents the top 10% of industry-wide ranked funds. A 4-star rating represents the next 22.5% of industry-wide ranked funds. A 3-star rating represents the next 35% of industry- wide ranked funds. A 2-star rating represents the next 22.5% of industry-wide ranked funds. A 1-star rating is the worst rating and represents the bottom 10% of industrywide ranked funds. An overall Morningstar rating is derived from a weighted average of the performance associated with a fund's three-, five and ten-year (if applicable) Morningstar Rating metrics. For U.S.-domiciled funds, separate star ratings are provided at the individual share class level. The Nomura "star rating" is based on three-year risk- adjusted performance only. Funds with fewer than three years of history are not rated and hence excluded from these rankings. All ratings, the assigned peer categories and the asset values used to derive these rankings are sourced from the applicable fund rating provider. Where applicable, the fund rating providers redenominate asset values into U.S. dollars. The percentage of AUM is based on star ratings at the share class level for U.S.-domiciled funds, and at a "primary share class" level to represent the star rating of all other funds, except for Japan, for which Nomura provides ratings at the fund level. The performance data may have been different if all share classes had been included. Past performance is not indicative of future results. U.S. funds, as set forth below, in order to establish a more consistent approach across these products. Prior periods in the following table have been revised to conform to the current presentation. Effective September 2021, AWM changed the source for the peer group quartile rankings of its funds from Lipper to Morningstar for U.S.-domiciled funds (except for "Municipals" and "Investor" funds, for which the source remains Lipper) and Taiwan domiciled funds. AWM evaluates fund performance utilizing this peer group ranking and believes that it provides investors with comparability across the industry. This change resulted in both positive and negative impacts on the quartile rankings for prior periods, as compared to how they would have been ranked by Lipper. In addition, AWM has changed its selection of the "primary share class" for certain non- Asset Management has two high-level measures of its overall fund performance. . 886 Selected metrics 2021 2020 69 % 159 89 Noninterest revenue 68 1,199 (114) Net interest income (3,551) (2,375) 1,325 Total net revenue (a) (3,483) (1,176) 66% 2019 36 63 % 795 33 Equity 104 2,869 $ 3,571 $ 2,956 $ 2,017 2019 2020 2021 Latin America/Caribbean Total net revenue (in millions)(a) Europe/Middle East/Africa Asia-Pacific (in billions, except where otherwise noted) Year ended December 31, International metrics Client assets were $4.3 trillion, an increase of 18%. Assets under management were $3.1 trillion, an increase of 15% driven by cumulative net inflows and the impact of higher market levels. 2021 compared with 2020 Client assets Management's discussion and analysis 1,665 77 presentation. (d) Prior-period amount has been revised to conform with the current (c) Loans, deposits and related credit data and quality statistics relate to the Global Private Bank business. (b) Quartile ranking sourced from Morningstar, Lipper and Nomura based on country of domicile. Includes only Asset Management retail open- ended mutual funds that are ranked by the aforementioned sources. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. Prior-period amounts were revised to conform with the current period presentation. (a) Represents the Morningstar Rating for all domiciled funds except for Japan domiciled funds which use Nomura. Includes only Asset Management retail open-ended mutual funds that have a rating. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. Prior-period amounts were revised to conform with the current period presentation. 0.07 0.52 (d) 0.22 0.02 % 0.32 Nonaccrual loans to period- end loans 304 85 JPMorgan Chase & Co./2021 Form 10-K 1,509 Client assets 48 13.8 % 4Q 2020 30 2021 Standardized 4.0 % 0 Advanced December 31, 2020(a) Capital ratio requirements Standardized 4Q 2021 (b) $ 205,078 $ 213,942 $ 205,078 246,162 274,900 234,844 246,162 234,844 $ 213,942 All banking institutions are currently required to have a minimum CET1 capital ratio of 4.5% of risk-weighted assets. Certain banking organizations, including the Firm, are required to hold additional levels of capital to serve as a "capital conservation buffer". The capital conservation buffer incorporates a global systemically important bank ("GSIB") surcharge, a discretionary countercyclical capital buffer and a fixed capital conservation buffer of 2.5% for Advanced regulatory capital requirements and a variable SCB requirement, floored at 2.5%, for Standardized regulatory capital requirements. Advanced Failure to maintain regulatory capital equal to or in excess of the risk-based regulatory capital minimum plus the capital conservation buffer (inclusive of the GSIB surcharge) and any countercyclical buffer will result in limitations to the amount of capital that the Firm may distribute, such as through dividends and common share repurchases, as well as certain executive discretionary bonus payments. The U.S. federal regulatory capital standards include a framework for setting a discretionary countercyclical capital buffer taking into account the macro financial environment in which large, internationally active banks function. As of December 31, 2021, the U.S. countercyclical capital buffer remained at 0%. The Federal Reserve will continue to review the buffer at least annually. The buffer can be increased if the Federal Reserve, FDIC and OCC determine that systemic risks are meaningfully above normal and can be calibrated up to an additional 2.5% of RWA subject to a 12-month implementation period. The Firm's Method 2 surcharge calculated using data as of December 31, 2020 is 4.0%, which will be effective January 1, 2023. The Firm's estimated Method 2 surcharge calculated using data as of December 31, 2021 is 4.5%. Accordingly, based on the GSIB rule currently in effect, the Firm's effective GSIB surcharge is expected to increase to 4.5% on January 1, 2024 unless the Firm's Method 2 GSIB surcharge calculation based upon data as of December 31, 2022 is lower. On November 23, 2021, the FSB released its annual GSIB list based upon data as of December 31, 2020, which announced the Firm's Method 1 GSIB surcharge of 2.5% (up from 2.0%) effective January 1, 2023, unless the Firm's Method 1 GSIB surcharge, as determined by the FSB, is lower based upon data as of December 31, 2021. 2020 2.5 % 3.5 % 2.0 % 3.5 % 2.0 % 3.5 % 2021 6.9 % 2022 Method 1 The following table presents the Firm's effective GSIB surcharge for the years ended December 31, 2021 and 2020. For 2022, the Firm's effective GSIB surcharge under both Method 1 and Method 2 remains unchanged at 2.0% and 3.5%, respectively. Management's discussion and analysis 89 JPMorgan Chase & Co./2021 Form 10-K Under the Federal Reserve's GSIB rule, the Firm is required to assess its GSIB surcharge on an annual basis under two separately prescribed methods based on data for the previous fiscal year-end, and is subject to the higher of the two. "Method 1", reflects the GSIB surcharge as prescribed by the Basel Committee's assessment methodology, and is calculated by the Financial Stability Board ("FSB") across five criteria: size, cross-jurisdictional activity, interconnectedness, complexity and substitutability. "Method 2", calculated by the Firm, modifies the Method 1 requirements to include a measure of short-term wholesale funding in place of substitutability, and introduces a GSIB score "multiplication factor". 4Q 2020 40 2021 - Method 2 15.8 5.4 % $ Tier 1 capital ratio 17.3 269,923 17.2 14.7 10.5 % 12.0 265,796 257,228 Total capital ratio 1,638,900 13.1 % 13.1 % 11.2 % 15.0 16.8 15.0 17.3 12.7 1,547,920 13.8 % 15.9 1,484,431 1,560,609 3,401,542 14.0 Three months ended 4,571,789 $ 7.0 % 6.5 % 3,353,319 $ 3,782,035 $ (a) The capital metrics reflect the CECL capital transition provisions. Additionally, loans originated under the PPP receive a zero percent risk weight. (b) Represents minimum requirements and regulatory buffers applicable to the Firm. For the period ended December 31, 2020, the Basel III Standardized CET1, Tier 1, and Total capital ratio requirements applicable to the Firm were 11.3%, 12.8%, and 14.8%, respectively. Refer to Note 27 for additional information. Capital ratio requirements (d) December 31, 2021(b) SLR Total leverage exposure Tier 1 leverage ratio The Firm believes that it will operate with a Basel III Standardized CET1 capital ratio between 12.0% and 13.0% in the near term, based on the Basel III capital rules currently in effect, and with consideration for an increase in the GSIB surcharge in 2023. Adjusted average assets (a) Leverage-based capital metrics: (in millions, except ratios) December 31, 2020 (b)(c) Total Loss-Absorbing Capacity December 31, 2021(a) Leverage-based Capital Regulatory Requirements December 31, 2021(a) expect to realize material credit losses on PPP loans because the loans are guaranteed by the SBA. As of December 31, 2021, the Firm had $6.7 billion of loans Management's discussion and analysis 87 JPMorgan Chase & Co./2021 Form 10-K Paycheck Protection Program. The federal banking agencies issued a final rule in September 2020 to neutralize the regulatory capital effects of participating in the PPP on risk- based capital ratios by applying a zero percent risk weight to loans originated under the program. The Firm does not The CECL capital transition provisions have also been incorporated into Tier 2 capital, adjusted average assets, and total leverage exposure and are also subject to the three-year transition period beginning January 1, 2022. Refer to Note 1 for further information on the CECL accounting guidance. As of December 31, 2021, the capital metrics of the Firm reflected the benefit of the CECL capital transition provisions of $2.9 billion, which will be phased in at 25% per year beginning January 1, 2022. remaining under the program. CECL regulatory capital transition. The Firm elected to apply the CECL capital transition provisions as permitted by the federal banking agencies which delayed the effects of CECL on regulatory capital for two years until January 1, 2022, followed by a three-year transition period ("CECL capital transition provisions"). COVID-19 Pandemic Basel III establishes capital requirements for calculating credit risk RWA and market risk RWA, and in the case of Basel III Advanced, operational risk RWA. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk-weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. In addition to the RWA calculated under these approaches, the Firm may supplement such amounts to incorporate management judgment and feedback from its regulators. Basel III also includes a requirement for Advanced Approaches banking organizations, including the Firm, to calculate the SLR. The Firm's SLR is currently more binding than the Basel III Standardized-risk-based ratios. Refer to SLR on page 93 for additional information. weighted according to risk. Two comprehensive approaches are prescribed for calculating RWA: a standardized approach ("Basel III Standardized"), and an advanced approach ("Basel III Advanced"). For each of the risk-based capital ratios, the capital adequacy of the Firm is evaluated against the lower of the Standardized or Advanced approaches compared to their respective regulatory capital ratio requirements. The Firm's Basel III Standardized-risk- based ratios are currently more binding than the Basel III Advanced-risk-based ratios. The capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. BHCs and banks, including the Firm and its IDI subsidiaries, including JPMorgan Chase Bank, N.A. The minimum amount of regulatory capital that must be held by BHCs and banks is determined by calculating risk-weighted assets ("RWA"), which are on- balance sheet assets and off-balance sheet exposures, Basel III Overview The Federal Reserve establishes capital requirements, including well-capitalized standards, for the consolidated financial holding company. The OCC establishes similar minimum capital requirements and standards for the Firm's IDI subsidiaries, including JPMorgan Chase Bank, N.A. The U.S. capital requirements generally follow the Capital Accord of the Basel Committee, as amended from time to time. Regulatory capital The Firm's Contingency Capital Plan establishes the capital management framework for the Firm and specifies the principles underlying the Firm's approach towards capital management in normal economic conditions and during stress. The Contingency Capital Plan defines how the Firm calibrates its targeted capital levels and meets minimum capital requirements, monitors the ongoing appropriateness of planned capital distributions, and sets out the capital contingency actions that are expected to be taken or considered at various levels of capital depletion during a period of stress. The Firm has been impacted by market events as a result of the COVID-19 pandemic, but has remained well-capitalized. Key Regulatory Developments Contingency Capital Plan Total leverage exposure for purposes of calculating the SLR includes PPP loans as the Firm did not participate in the Federal Reserve's Paycheck Protection Program Lending Facility, which would have allowed the Firm to exclude them under the final rule. Standardized Approach for Counterparty Credit Risk. In November 2019, the U.S. banking regulators adopted a rule implementing "Standardized Approach for Counterparty Credit Risk" ("SA-CCR"), which replaced the current exposure method used to measure derivatives counterparty exposure under Standardized approach RWA, as well as leverage exposure used to calculate the SLR in the regulatory capital framework. The rule applies to Basel III Advanced Approaches banking organizations, such as the Firm and JPMorgan Chase Bank, N.A., with a mandatory compliance date of January 1, 2022. 3.30% Capital 10.50% 11.20% 11.30% T T 10- TLAC Holdings rule. On October 20, 2020, the federal banking agencies issued a final rule prescribing the regulatory capital treatment for holdings of Total Loss- Absorbing Capacity ("TLAC") debt instruments by certain large banking organizations, such as the Firm and JPMorgan Chase Bank, N.A. This rule expanded the scope of the prior capital deductions rule relating to the holdings of capital instruments of financial institutions to also include TLAC debt instruments issued by systemically important banking organizations. The final rule became effective April 1, 2021 and did not have a material impact on the Firm's risk-based capital metrics. 12- as of 12/31/21: 13.1% CET1 capital ratio The Firm's Basel III Standardized The following chart presents the Firm's Basel III CET1 capital ratio requirements under the Basel III rules currently in effect. Risk-based Capital Regulatory Requirements JPMorgan Chase & Co./2021 Form 10-K 88 Based on the derivatives exposure as of December 31, 2021, the adoption of SA-CCR is estimated to increase the Firm's Standardized RWA by approximately $40 billion and result in a modest decrease in its total leverage exposure. These estimates may differ from the actual impact based on the composition of the Firm's derivatives exposure as of March 31, 2022. 14 The Federal Reserve's TLAC rule requires the U.S. GSIB top- tier holding companies, including the Firm, to maintain minimum levels of external TLAC and eligible long-term debt ("eligible LTD"). Refer to TLAC on page 95 for additional information. Stress testing assesses the potential impact of alternative economic and business scenarios on the Firm's earnings and capital. Economic scenarios, and the parameters underlying those scenarios, are defined centrally and applied uniformly across the businesses. These scenarios are articulated in terms of macroeconomic factors, which are key drivers of business results; global market shocks, which generate short-term but severe trading losses; and idiosyncratic operational risk events. The scenarios are intended to capture and stress key vulnerabilities and idiosyncratic risks facing the Firm. In addition to CCAR and other periodic stress testing, management also considers tailored stress scenarios and sensitivity analyses, as necessary. Internal Capital Adequacy Assessment Process (b) Capital ratio requirements 2020(a) Standardized December 31, CET1 capital ratio Risk-weighted assets Total capital Tier 1 capital Minimum requirement CET1 capital The following tables present the Firm's risk-based capital metrics under both the Basel III Standardized and Advanced approaches and leverage-based capital metrics. JPMorgan Chase & Co./2021 Form 10-K 90 In addition to meeting the capital ratio requirements of Basel III, the Firm and its IDI subsidiaries must also maintain minimum capital and leverage ratios in order to be "well-capitalized" under the regulations issued by the Federal Reserve and the Prompt Corrective Action ("PCA") requirements of the FDIC Improvement Act ("FDICIA"), respectively. Refer to Note 27 for additional information. Additional information regarding the Firm's capital ratios, as well as the U.S. federal regulatory capital standards to which the Firm is subject, is presented in Note 27. Refer to the Firm's Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website, for further information on the Firm's Basel III measures. Failure to maintain an SLR equal to or greater than the regulatory requirement will result in limitations on the amount of capital that the Firm may distribute such as through dividends and common share repurchases, as well as on certain executive discretionary bonus payments. Other regulatory capital The SLR is defined as Tier 1 capital under Basel III divided by the Firm's total leverage exposure. Total leverage exposure is calculated by taking the Firm's total average on-balance sheet assets, less amounts permitted to be deducted for Tier 1 capital, and adding certain off-balance sheet exposures, such as undrawn commitments and derivatives potential future exposure. Banking organizations subject to the Basel III Advanced approach are currently required to have a minimum SLR of 3.0%. Certain banking organizations, including the Firm, are also required to hold an additional 2.0% leverage buffer. Supplementary leverage ratio (in millions, except ratios) Risk-based capital metrics: Annually, the Firm prepares the ICAAP, which informs the Board of Directors of the ongoing assessment of the Firm's processes for managing the sources and uses of capital as well as compliance with supervisory expectations for capital planning and capital adequacy. The Firm's ICAAP integrates stress testing protocols with capital planning. The Firm's Audit Committee is responsible for reviewing and approving the capital stress testing control framework. 2 4.50% Refer to Capital actions on page 94 for information on actions taken by the Firm's Board of Directors following the 2021 CCAR results. 5.0 % 3.20% 2.50% conservation buffer incl. GSIB & SCB 8 Stress capital 4.50% 3.50% 3.50% buffer 6 Fixed capital conservation buffer 4 GSIB surcharge 4.50% 3.50% (a) Adjusted average assets, for purposes of calculating the leverage ratios, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. Adjustment related to AOCI (a) (c) Total leverage exposure for purposes of calculating the SLR excludes U.S. Treasury securities and deposits at Federal Reserve Banks, as provided by the rule issued by the Federal Reserve which became effective April 1, 2020 and remained in effect through March 31, 2021. The SLR excluding the relief was 5.8% for the period ended December 31, 2020. During the year ended December 31, 2021, the Firm issued and redeemed several series of non-cumulative preferred stock. Additionally, on December 31, 2021, the Firm announced the redemption of $2.0 billion of its fixed-to- floating rate non-cumulative preferred stock, Series Z and subsequently redeemed those securities on February 1, 2022. Refer to Note 21 for additional information on the Firm's preferred stock, including the issuance and redemption of preferred stock. Preferred stock dividends declared were $1.6 billion for the year ended December 31, 2021. Preferred stock The Board of Director's authorization to repurchase common shares is utilized at management's discretion, and the timing of purchases and the exact amount of common shares that may be repurchased is subject to various factors, including market conditions; legal and regulatory considerations affecting the amount and timing of repurchase activity; the Firm's capital position (taking into account goodwill and intangibles); internal capital generation; and alternative investment opportunities. The repurchase program does not include specific price targets or timetables; may be suspended by management at any time; and may be executed through open market purchases or privately negotiated transactions, or utilizing Rule 10b5-1 plans, which are written trading plans that the Firm may enter into from time to time under Rule 10b5-1 of the Securities Exchange Act of 1934 and which allow the Firm to repurchase its common shares during periods when it may otherwise not be repurchasing common shares - for example, during internal trading blackout periods. Refer to Part II, Item 5: Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities on page 35 of the 2021 Form 10-K for additional information regarding repurchases of the Firm's equity securities. The following table sets forth the Firm's repurchases of common stock for the years ended December 31, 2021, 2020 and 2019. Refer to capital planning and stress testing on pages 86-87 for additional information. On June 24, 2021, the Federal Reserve announced that the temporary restrictions on capital distributions would expire on June 30, 2021 as a result of the Firm remaining above its minimum risk-based capital requirements under the 2021 CCAR stress test. Effective July 1, 2021, the Firm became subject to the normal capital distribution restrictions provided under the regulatory capital framework. The Firm continues to be authorized to repurchase common shares under its existing common share repurchase program previously approved by the Board of Directors. On December 18, 2020, the Federal Reserve announced that all large banks, including the Firm, could resume share repurchases commencing in the first quarter of 2021. Subsequently, the Firm announced that its Board of Directors authorized a new common share repurchase program for up to $30 billion. As directed by the Federal Reserve, total net repurchases and common stock dividends in the first and second quarters of 2021 were restricted and could not exceed the average of the Firm's net income for the four preceding calendar quarters. 2019 31 % Year ended December 31, (in millions) Total number of shares of common stock repurchased 2020 40 % Year ended December 31, Common dividend payout ratio Common stock The following table shows the common dividend payout ratio based on net income applicable to common equity. The Firm's quarterly common stock dividend is currently $1.00 per share. The Firm's dividends are subject to approval by the Board of Directors on a quarterly basis. Refer to Note 21 and Note 26 for information regarding dividend restrictions. The Firm's common stock dividends are planned as part of the Capital Management governance framework in line with the Firm's capital management objectives. Common stock dividends Capital actions Management's discussion and analysis 93 JPMorgan Chase & Co./2021 Form 10-K 2021 25 % $ 259.3 $ 249.3 2021 2019 Surplus/ (shortfall) requirements Regulatory % of RWA (in billions, except ratio) Total eligible amount The following table presents the eligible external TLAC and eligible LTD amounts, as well as a representation of the amounts as a percentage of the Firm's total RWA and total leverage exposure applying the impact of the CECL capital transition provisions as of December 31, 2021 and 2020. External TLAC requirement The external TLAC requirements and the minimum level of eligible long-term debt requirements are shown below: The Federal Reserve's TLAC rule requires the U.S. GSIB top- tier holding companies, including the Firm, to maintain minimum levels of external TLAC and eligible long-term debt. 2020(a) Total Loss-Absorbing Capacity JPMorgan Chase & Co./2021 Form 10-K 94 24 (a) On March 15, 2020, in response to the economic disruptions caused by the COVID-19 pandemic, the Firm temporarily suspended repurchases of its common stock. Subsequently, the Federal Reserve directed all large banks, including the Firm, to discontinue net share repurchases through the end of 2020. $ 18,448 $ 6,397 $ 24,121 Aggregate purchase price of common stock repurchases 213.0 50.0 119.7 Other capital requirements December 31, 2021 External TLAC 259.3 84.8 Line of business equity Refer to Note 27 for JPMorgan Chase Bank, N.A.'s SLR. (d) The SLR excluding the relief was 5.8% for the period ended December 31, 2020. (c) Off-balance sheet exposures are calculated as the average of the three month-end spot balances on applicable regulatory exposures during the reporting quarter. Refer to the Firm's Pillar 3 Regulatory Capital Disclosures reports for additional information. (a) For purposes of calculating the SLR, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill, other intangible assets and adjustments for the CECL capital transition provisions. (b) Adjusted average assets used for the calculation of Tier 1 leverage ratio. (d) 6.9 % 5.4 % 681,755 $3,401,542 Each business segment is allocated capital by taking into consideration a variety of factors including capital levels of similarly rated peers and applicable regulatory capital requirements. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. $4,571,789 46,499 3,353,319 49,620 3,782,035 789,754 3,399,818 $ 246,162 $ 234,844 3,831,655 December 31, December 31, 2021 2020 SLR Total leverage exposure and Federal Reserve Bank deposits Less: Exclusion for U.S. Treasuries 729,978 Total common stockholders' equity $ The Firm's allocation methodology incorporates Basel III Standardized RWA, Basel III Advanced RWA, the GSIB surcharge, and a simulation of capital in a severe stress environment. As of January 1, 2022, the Firm has changed its line of business capital allocations primarily as a result of changes in RWA for each LOB and to reflect an increase in the Firm's GSIB surcharge to 4.0% that will be effective January 1, 2023. The assumptions and methodologies used to allocate capital are periodically reassessed and as a result, the capital allocated to the LOBS may change from time to time. Line of business equity (Allocated capital) 88.3 64.3 Corporate 10.5 14.0 17.0 Asset & Wealth Management 22.0 24.0 The following table presents the capital allocated to each business segment. 25.0 80.0 83.0 2020 2021 50.0 $ 52.0 January 1, 2022 50.0 $ 103.0 $ Consumer & Community Banking Corporate & Investment Bank (b) The capital metrics reflect the CECL capital transition provisions. December 31, Commercial Banking LTD December 31, 2020 (a) External TLAC LTD December 31, 2021 The following table presents J.P. Morgan Securities' net capital: J.P. Morgan Securities has elected to compute its minimum net capital requirements in accordance with the "Alternative Net Capital Requirements" of the Net Capital Rule. JPMorgan Chase's principal U.S. broker-dealer subsidiary is J.P. Morgan Securities. J.P. Morgan Securities is subject to Rule 15c3-1 under the Securities Exchange Act of 1934 (the "Net Capital Rule"). J.P. Morgan Securities is also registered as a futures commission merchant and is subject to regulatory capital requirements, including those imposed by the SEC, Commodity Futures Trading Commission ("CFTC"), Financial Industry Regulatory Authority ("FINRA") and the National Futures Association ("NFA"). J.P. Morgan Securities Broker-dealer regulatory capital Management's discussion and analysis 95 JPMorgan Chase & Co./2021 Form 10-K (in millions) Refer to Part I, Item 1A: Risk Factors on pages 9-33 of the 2021 Form 10-K for information on the financial consequences to holders of the Firm's debt and equity securities in a resolution scenario. (a) Total leverage exposure excludes U.S. Treasury securities and deposits at Federal Reserve Banks, as provided by the rule issued by the Federal Reserve which became effective April 1, 2020 and remained in effect through March 31, 2021. Failure to maintain TLAC equal to or in excess of the regulatory minimum plus applicable buffers will result in limitations on the amount of capital that the Firm may distribute, such as through dividends and common share repurchases, as well as on certain executive discretionary bonus payments. (a) RWA is the greater of Standardized and Advanced compared to their respective regulatory capital ratio requirements. of total leverage exposure Greater of 4.5% Greater of Method 1 and Method 2 GSIB surcharge long-term debt Minimum level of eligible Refer to Risk-based Capital Regulatory Requirements on pages 89-90 for further information on the GSIB surcharge. Refer to Liquidity Risk Management on pages 97-104 for further information on long-term debt issued by the Parent Company. 6% of RWA (a) Net Capital $ 24,581 $ JPMorgan Chase & Co./2021 Form 10-K 96 (a) Represents minimum requirements excluding additional capital requirements (i.e. capital buffers) specified by the PRA. J.P. Morgan Securities plc's capital ratios as of December 31, 2021 exceeded the minimum requirements, including the additional capital requirements specified by the PRA. 8.0 % 4.5 % Total capital ratio CET1 ratio 18.5 % 23.7 % 54,818 Actual $ (in millions, except ratios) Regulatory Total capital J.P. Morgan Securities registered with the SEC as a security- based swap dealer effective November 1, 2021 and continues to be registered with the CFTC as a swap dealer. As a result of additional SEC and CFTC capital and financial reporting requirements for security-based swap dealers and swap dealers, J.P. Morgan Securities is subject to alternative minimum net capital requirements and required to hold "tentative net capital" in excess of $5.0 billion (up from $1.0 billion). J.P. Morgan Securities is also required to notify the SEC and CFTC in the event that its tentative net capital is less than $6.0 billion (up from $5.0 billion). Tentative net capital is net capital before deducting market and credit risk charges as defined by the Net Capital Rule. As of December 31, 2021, J.P. Morgan Securities maintained tentative net capital in excess of the minimum and notification requirements. December 31, 2021 The following table presents J.P. Morgan Securities plc's capital metrics: J.P. Morgan Securities plc is a wholly-owned subsidiary of JPMorgan Chase Bank, N.A. and has authority to engage in banking, investment banking and broker-dealer activities. J.P. Morgan Securities plc is jointly regulated by the U.K. Prudential Regulation Authority ("PRA") and the Financial Conduct Authority ("FCA"). J.P. Morgan Securities plc is subject to the European Union Capital Requirements Regulation, as adopted in the U.K., and the PRA capital rules, each of which have implemented Basel III and thereby subject J.P. Morgan Securities plc to its requirements. The Bank of England requires that U.K. banks, including U.K. regulated subsidiaries of overseas groups, maintain a minimum requirement for own funds and eligible liabilities ("MREL"). The MREL requirements were subject to a phased implementation and became fully-phased in on January 1, 2022. As of December 31, 2021, J.P. Morgan Securities plc was compliant with the fully-phased in requirements of the MREL rule. J.P. Morgan Securities plc Minimum 5,968 Estimated Minimum ratios (a) 28.3 4.6 $ 97.9 $ $ 33.1 $ 62.1 $ 54.7 $ 95.9 $ 9.5 18% of RWA (a) 23.0 22.5 11.6 % 27.0 % 12.8 % 28.4 % $ 181.4 $ 421.0 $ 210.4 $ 464.6 9.5 + applicable buffers, including $ 30.3 (shortfall) Surplus/ 4.5 9.5 4.5 9.5 requirements 2.0% buffer Regulatory + 5.3 % 12.4 % 4.6 % 10.2 % exposure % of total leverage Method 1 GSIB surcharge exposure 7.5% of total leverage Greater of Total adjusted average assets (b) Add: Off-balance sheet exposures (c) Less: Regulatory capital adjustments (in billions) (in millions, except ratio) Tier 1 capital $ Total average assets $ capital $ 234,844 December 31, 2020 Standardized/Advanced Tier 1 Standardized/Advanced Tier 1 capital at 297 234,844 (e) 8,864 Change in Standardized/Advanced CET1 capital Standardized/Advanced CET1 capital at December 31, 2021 205,078 30,063 34,838 2,618 Less: Other Tier 1 adjustments Preferred stock 213,942 capital Standardized/Advanced CET1 $ 213,942 904 Change in CET1 capital (b) Long-term debt and other $ Standardized Total capital $ Standardized Tier 2 capital Other 15,012 losses 11,318 Change in Standardized/Advanced Tier 1 capital 8,864 Qualifying allowance for credit 2,775 Net issuance of noncumulative perpetual preferred stock Other 16,645 $ 14,106 $ capital instruments qualifying as Tier 2 (c) (321) 18,372 (380) 62 28,738 $ 35,079 274,900 $ 269,923 882 (4,106) $ 279,354 30,063 249,291 259,289 Common stockholders' equity 294,127 34,838 $ Total stockholders' equity Less: Preferred stock December 31, 2020 December 31, 2021 (in millions) 2020 2021 Year Ended December 31, (in millions) The following table presents the changes in Basel III CET1 capital, Tier 1 capital and Tier 2 capital for the year ended December 31, 2021. Capital rollforward The following table presents reconciliations of total stockholders' equity to Basel III CET1 capital, Tier 1 capital and Total capital as of December 31, 2021 and 2020. Capital components Management's discussion and analysis 91 JPMorgan Chase & Co./2021 Form 10-K (d) Represents minimum requirements and regulatory buffers applicable to the Firm. Refer to Note 27 for additional information. Standardized/Advanced CET1 capital at December 31, Other intangible assets $205,078 46,734 2,972 (8,070) 21 (17,231) Changes related to other CET1 capital adjustments (b) Changes in additional paid-in capital Net purchase of treasury stock 49,248 50,315 Net income applicable to common equity Dividends declared on common stock Goodwill Changes related to AOCI 3,486 3,351 Other CET1 capital adjustments (b) 2,453 2,499 Certain deferred tax liabilities (a) Add: (11,456) Less: Standardized/Advanced Tier 1 capital at December 31, 2021 246,162 Standardized Tier 2 capital at December 31, 2020 6,905 56,027 94,486 7,367 87,119 Movement in portfolio levels (c) (3,640) (3,640) (5,300) Changes in RWA (5,300) (15,984) 1,484,431 385,191 $ 96,910 $ (8,309) (7,675) (10,895) (8,309) (2,586) Model & data changes (a) Portfolio runoff (b) 1,002,330 $ 79,233 $ 1,543,452 $ Three months ended The following table presents the components of the Firm's SLR. Supplementary leverage ratio Refer to the Firm's Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website, for further information on Credit risk RWA, Market risk RWA and Operational risk RWA. (d) As of December 31, 2021 and 2020, the Basel III Standardized Credit risk RWA included wholesale and retail off balance-sheet RWA of $218.5 billion and $204.3 billion, respectively; and the Basel III Advanced Credit risk RWA included wholesale and retail off balance-sheet RWA of $188.5 billion and $158.9 billion, respectively. (c) Movement in portfolio levels (inclusive of rule changes) refers to: for Credit risk RWA, changes in book size, composition and credit quality, market movements, and deductions for excess eligible credit reserves not eligible for inclusion in Tier 2 capital; for Market risk RWA, changes in position, market movements, and changes in the Firm's regulatory multiplier from Regulatory VaR backtesting exceptions; and for Operational risk RWA, updates to cumulative losses and macroeconomic model inputs. (b) Portfolio runoff for Credit risk RWA primarily reflects reduced risk from position rolloffs in legacy portfolios in Home Lending. (a) Model & data changes refer to material movements in levels of RWA as a result of revised methodologies and/or treatment per regulatory guidance (exclusive of rule changes). 1,547,920 December 31, 2021 63,489 405,372 $ 20,181 20,181 95,506 $ $ 1,047,042 $ (1,404) 44,712 78,291 1,638,900 $ 246,162 83,113 $ (942) 95,448 $ 96,390 $ Change in qualifying allowance for credit losses (b) Change in Standardized Tier 2 capital Standardized Tier 2 capital at December 31, 2021 Standardized Total capital at December 31, 2021 Advanced Tier 2 capital at December 31, 2020 Change in long-term debt and other instruments qualifying as Tier 2 (c) Represents the allowance for credit losses eligible for inclusion in Tier 2 capital up to 1.25% of credit risk RWA, including the impact of the CECL capital transition provision with any excess deducted from RWA. (d) Represents an adjustment to qualifying allowance for credit losses for the excess of eligible credit reserves over expected credit losses up to 0.6% of credit risk RWA, including the impact of the CECL capital transition provision with any excess deducted from RWA. (e) Other Tier 1 Capital adjustments included $2.0 billion of Series Z preferred stock called for redemption on December 31, 2021 and subsequently redeemed on February 1, 2022. (b) As of December 31, 2021 and 2020, the impact of the CECL capital transition provision was an increase in CET1 capital of $2.9 billion and $5.7 billion, respectively. (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating CET1 capital. (2,539) (3,360) (442) (6,341) Other (b) Change in long-term debt and other instruments qualifying as Tier 2 Change in qualifying allowance for credit losses" Other (12,695) 22,384 $ Advanced Total capital $ Advanced Tier 2 capital 2 capital for credit losses for Advanced Tier Adjustment in qualifying allowance $ 35,079 1,560,609 (9,104) 19,634 265,796 Change in Advanced Tier 2 capital $ $ 257,228 $ 28,738 $ 274,900 $ 22,384 $ 1,464,219 $ Advanced Tier 2 capital at December 31, 2021 Advanced Total capital at December 31, 2021 December 31, 2020 Total RWA Operational risk RWA Market risk RWA Total RWA Advanced Standardized Market risk RWA Credit risk RWA(d) Credit risk RWA(d) The following table presents changes in the components of RWA under Basel III Standardized and Advanced approaches for the year ended December 31, 2021. The amounts in the rollforward categories are estimates, based on the predominant driver of the change. RWA rollforward JPMorgan Chase & Co./2021 Form 10-K 92 (b) Includes the impact of the CECL capital transition provisions. (c) Net issuance of noncumulative perpetual preferred stock included $2.0 billion of Series Z preferred stock called for redemption on December 31, 2021 and subsequently redeemed on February 1, 2022. (a) Includes cash flow hedges and debit valuation adjustment ("DVA") related to structured notes recorded in AOCI. $ 19,634 $265,796 Year ended December 31, 2021 (in millions) (442) (2,750) (2,539) 231 Deposits as a % of total liabilities 2,562 738 2,566 100 (in billions except ratios) The table below shows the loan and deposit balances, the loans-to-deposits ratios, and deposits as a percentage of total liabilities, as of December 31, 2021 and 2020. As of December 31, Deposits 526 $ 37,033 $ 54,535 $ 31,479 $ 50,776 Over 12 months Total $ 23,468 $ 45,648 3,158 459 913 Over six months but within 12 months 1,887 4,115 2,172 6,235 $ 29,359 $ 49,342 Non-U.S. U.S. Loans 675 Loans-to-deposits ratio 2021 2020 $ Noninterest-bearing U.S. offices 2019 2020 2019 2020 2021 (in millions, except interest rates) Average interest rates Average balances Year ended December 31, (Unaudited) The following table provides a summary of the average balances and average interest rates of JPMorgan Chase's deposits for the years ended December 31, 2021, 2020, and 2019. Refer to the discussion of the Firm's Business Segment Results and the Consolidated Balance Sheets Analysis on pages 61-80 and pages 55-56, respectively, for further information on deposit and liability balance trends. In CCB, the increase was also driven by growth from existing and new accounts across both consumer and small business customers. December 31, 2021, reflecting significant inflows across the LOBS primarily driven by the effect of certain government actions in response to the COVID-19 pandemic. The Firm believes that average deposit balances are generally more representative of deposit trends than period-end deposit balances, over time. However, during periods of market disruption those trends could be affected. Average deposits increased for the year ended JPMorgan Chase & Co./2021 Form 10-K 47 % 44 % 69 % 1,012.9 2,144.3 2,462.3 $ 71 % 1,077.7 $ 2021 495,722 Long-term issuer 386,116 The Firm's sources of short-term secured funding primarily consist of securities loaned or sold under agreements to repurchase. These instruments are secured predominantly by high-quality securities collateral, including government- issued debt and U.S. GSE and government agency MBS. Securities sold under agreements to repurchase decreased at December 31, 2021, compared with December 31, 2020, due to lower secured financing of AFS investment securities in Treasury and CIO, and trading assets in CIB Markets. Short-term funding (f) Includes nonrecourse advances provided under the Money Market Mutual Fund Liquidity Facility. (e) Refer to Capital Risk Management on pages 86-96, Consolidated statements of changes in stockholders' equity on page 163, Note 21 and Note 22 for additional information on preferred stock and common stockholders' equity. (a) Primarily consists of short-term securities loaned or sold under agreements to repurchase. (b) Included in beneficial interests issued by consolidated variable interest entities on the Firm's Consolidated balance sheets. (c) Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company. (d) Includes long-term structured notes which are secured. 236,865 250,968 $ $ 249,291 259,289 $ $ Common stockholders' equity(e) 29,899 33,027 $ The balances associated with securities loaned or sold under agreements to repurchase fluctuate over time due to investment and financing activities of clients, the Firm's demand for financing, the ongoing management of the mix of the Firm's liabilities, including its secured and unsecured financing (for both the investment securities and market- making portfolios), and other market and portfolio factors. $ $ Preferred stock(e) 37,056 19,714 $ $ 23,606 17,427 $ $ Total long-term secured funding 4,460 4,384 4,540 3,920 27,076 34,838 $ 30,063 The Firm's sources of short-term unsecured funding primarily consist of issuances of wholesale commercial paper and other borrowed funds. The increase in commercial paper at December 31, 2021, from December 31, 2020 was due to higher net issuance primarily for short-term liquidity management. The increase in unsecured other borrowed funds at December 31, 2021 from December 31, 2020, and for the average year ended December 31, 2021 compared to the prior year period, was primarily due to net issuances of structured notes. 102 7,596 4,113 3,000 26,855 45,081 60 $ 39,500 $ 25,500 $ 5,581 1,355 $ Subsidiaries Parent Company 2020 2021 2020 2021 Senior notes Maturities/redemptions JPMorgan Chase & Co./2021 Form 10-K Long-term funding and issuance Long-term funding provides an additional source of stable funding and liquidity for the Firm. The Firm's long-term funding plan is driven primarily by expected client activity, liquidity considerations, and regulatory requirements, including TLAC. Long-term funding objectives include maintaining diversification, maximizing market access and optimizing funding costs. The Firm evaluates various funding markets, tenors and currencies in creating its optimal long-term funding plan. The significant majority of the Firm's long-term unsecured funding is issued by the Parent Company to provide flexibility in support of both bank and non-bank subsidiary funding needs. The Parent Company advances substantially all net funding proceeds to its subsidiary, the IHC. The IHC does not issue debt to external counterparties. The following table summarizes long-term unsecured issuance and maturities or redemptions for the years ended December 31, 2021 and 2020. Refer to Note 20 for additional information on the IHC and long-term debt. Long-term unsecured funding Year ended December 31, 12,174 (Notional in millions) Senior notes issued in the U.S. market Senior notes issued in non-U.S. markets Total senior notes Subordinated debt Structured notes (a) Total long-term unsecured funding - issuance Issuance $ 14,123 5,520 $ Senior notes 247,953 227,256 $ $ Total short-term secured funding 10,523 6,198 Obligations of Firm-administered multi-seller conduits (b) 23,812 (f) (f) 28,138 24,667 (f) 28,487 191,488 $ Other borrowed funds 6,876 4,886 2,765 Securities loaned (a) 246,354 $ 250,229 $ 207,877 189,806 $ $ Securities sold under agreements to repurchase (a) 23,858 $ 6,536 Subordinated debt 20,531 166,089 21,608 $ 3,156 $ 4,943 2,397 $ $ 265,354 $ 277,319 $ 263,022 285,975 $ $ 73,056 75,152 75,325 73,956 $ $ 9,283 294,526 11,430 $ 288,132 181,290 $ 11,110 171,509 20,789 Structured notes (c) Total long-term unsecured funding Credit card securitization (b) FHLB advances Other long-term secured funding (d) 20,877 27,385 49,194 $ 32,714 32,714 $ REPUTATION RISK MANAGEMENT Reputation risk is the risk that an action or inaction may negatively impact perception of the Firm's integrity and reduce confidence in the Firm's competence by various constituents, including clients, counterparties, customers, investors, regulators, employees, communities or the broader public. Organization and management Reputation Risk Management establishes the governance framework for managing reputation risk across the Firm's LOBS and Corporate. As reputation risk is inherently challenging to identify, manage, and quantify, a reputation risk management function is particularly important. The Firm's reputation risk management function includes the following activities: • Maintaining a Firmwide Reputation Risk Governance policy and standard consistent with the reputation risk framework Overseeing the governance execution through processes and infrastructure that support consistent identification, escalation, management and monitoring of reputation risk issues Firmwide The types of events that result in reputation risk are wide- ranging and may be introduced by the Firm's employees and the clients, customers and counterparties with which the Firm does business. These events could result in financial losses, litigation and regulatory fines, as well as other harm to the Firm. Governance and oversight The Reputation Risk Governance policy establishes the principles for managing reputation risk for the Firm. It is the responsibility of employees in each LOB and Corporate to consider the reputation of the Firm when deciding whether to offer a new product, engage in a transaction or client relationship, enter a new jurisdiction, initiate a business process or consider any other activity. Sustainability, social responsibility and environmental impacts are important considerations in assessing the Firm's reputation risk, and are a component of the Firm's reputation risk governance. Reputation risk issues deemed material are escalated as appropriate. JPMorgan Chase & Co./2021 Form 10-K JPMorgan Chase & Co./2021 Form 10-K 105 CREDIT AND INVESTMENT RISK MANAGEMENT Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments, including consumer credit risk, wholesale credit risk, and investment portfolio risk. Credit risk management Credit risk is the risk associated with the default or change in credit profile of a client, counterparty or customer. The Firm provides credit to a variety of customers, ranging from large corporate and institutional clients to individual consumers and small businesses. In its consumer businesses, the Firm is exposed to credit risk primarily through its home lending, credit card, auto, and business banking businesses. In its wholesale businesses, the Firm is exposed to credit risk through its underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through its operating services activities (such as cash management and clearing activities), and securities financing activities. The Firm is also exposed to credit risk through its investment securities portfolio and cash placed with banks. Credit Risk Management monitors, measures and manages credit risk throughout the Firm and defines credit risk policies and procedures. The Firm's credit risk management governance includes the following activities: • Maintaining a credit risk policy framework • Monitoring, measuring and managing credit risk across all portfolio segments, including transaction and exposure approval Setting industry and geographic concentration limits, as appropriate, and establishing underwriting guidelines Assigning and managing credit authorities in connection with the approval of credit exposure • Managing criticized exposures and delinquent loans, and Estimating credit losses and supporting appropriate credit risk-based capital management Risk identification and measurement To measure credit risk, the Firm employs several methodologies for estimating the likelihood of obligor or counterparty default. Methodologies for measuring credit risk vary depending on several factors, including type of asset (e.g., consumer versus wholesale), risk measurement parameters (e.g., delinquency status and borrower's credit score versus wholesale risk-rating) and risk management and collection processes (e.g., retail collection center versus centrally managed workout groups). Credit risk measurement is based on the probability of default of an obligor or counterparty, the loss severity given a default event and the exposure at default. Based on these factors and the methodology and estimates described in Note 13 and Note 10, the Firm estimates credit losses for its exposures. The allowance for loan losses reflects estimated credit losses related to the consumer and wholesale held-for-investment loan portfolios, the allowance for lending-related commitments reflects estimated credit losses related to the Firm's lending-related commitments and the allowance for investment securities reflects estimated credit losses related to the investment securities portfolio. Refer to Note 13, Note 10 and Critical Accounting Estimates used by the Firm on pages 150-153 for further information. In addition, potential and unexpected credit losses are reflected in the allocation of credit risk capital and represent the potential volatility of actual losses relative to the established allowances for loan losses and lending- related commitments. The analyses for these losses include stress testing that considers alternative economic scenarios as described below. Management's discussion and analysis 104 Critical factors in maintaining high credit ratings include a stable and diverse earnings stream, strong capital and liquidity ratios, strong credit quality and risk management controls, and diverse funding sources. Rating agencies continue to evaluate economic and geopolitical trends, regulatory developments, future profitability, risk management practices, and litigation matters, as well as their broader ratings methodologies. Changes in any of these factors could lead to changes in the Firm's credit ratings. JPMorgan Chase's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings, or stock price. Short-term issuer Long-term Outlook issuer Short-term issuer Outlook Aa2 P-1 Stable Aa3 P-1 Stable A+ A-1 Positive A+ A-1 (c) On April 23, 2021, Fitch affirmed the credit ratings of the Parent Company and the Firm's principal bank and non-bank subsidiaries, and revised the outlook from negative to stable. (b) On May 24, 2021, Standard & Poor's affirmed the credit ratings of the Parent Company and the Firm's principal bank and non-bank subsidiaries, and revised the outlook from stable to positive. (a) On July 12, 2021, Moody's revised the outlook of the Parent Company's long-term issuer rating from stable to positive. The outlook for the Parent Company's short-term issuer rating and the Firm's principal bank and non-bank subsidiaries remained unchanged at stable. Stable F1+ AA Stress testing Stable LIQUIDITY RISK MANAGEMENT Stable F1+ AA- Fitch Ratings (c) Positive F1+ 37,451 $ Stress testing is important in measuring and managing credit risk in the Firm's credit portfolio. The stress testing process assesses the potential impact of alternative economic and business scenarios on estimated credit losses for the Firm. Economic scenarios and the underlying parameters are defined centrally, articulated in terms of macroeconomic factors and applied across the businesses. The stress test results may indicate credit migration, changes in delinquency trends and potential losses in the credit portfolio. In addition to the periodic stress testing processes, management also considers additional stresses outside these scenarios, including industry and country- specific stress scenarios, as necessary. The Firm uses stress testing to inform decisions on setting risk appetite both at a Firm and LOB level, as well as to assess the impact of stress on individual counterparties. JPMorgan Chase & Co./2021 Form 10-K Issuance (a) Includes long-term structured notes which are secured. Total long-term secured funding Other long-term secured funding (a) FHLB advances Credit card securitization (in millions) Year ended December 31, Long-term secured funding The Firm can also raise secured long-term funding through securitization of consumer credit card loans and FHLB advances. The following table summarizes the securitization issuance and FHLB advances and their respective maturities or redemptions for the years ended December 31, 2021 and 2020. (a) Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company. 37,703 30,002 33,023 33,088 $ Maturities/Redemptions 15,543 $ 34,194 $ Total long-term unsecured funding - maturities/redemptions - 7,701 65 $ $ 28,719 135 5,340 4,694 Structured notes 10,840 $ 9 Subordinated debt $ 60 24,245 24,185 $ 2021 2020 2021 A-2 A- Standard & Poor's (b) P-1 A2 Moody's Investors Service(a) Short-term issuer issuer December 31, 2021 Long-term J.P. Morgan Securities LLC J.P. Morgan Securities plc JPMorgan Chase Bank, N.A. JPMorgan Chase & Co. The credit ratings of the Parent Company and the Firm's principal bank and non-bank subsidiaries as of December 31, 2021 were as follows: maintains sufficient liquidity to withstand a potential decrease in funding capacity due to ratings downgrades. Additionally, the Firm's funding requirements for VIES and other third-party commitments may be adversely affected by a decline in credit ratings. Refer to liquidity risk and credit-related contingent features in Note 5 for additional information on the impact of a credit ratings downgrade on the funding requirements for VIES, and on derivatives and collateral agreements. The cost and availability of financing are influenced by credit ratings. Reductions in these ratings could have an adverse effect on the Firm's access to liquidity sources, increase the cost of funds, trigger additional collateral or funding requirements and decrease the number of investors and counterparties willing to lend to the Firm. The nature and magnitude of the impact of ratings downgrades depends on numerous contractual and behavioral factors, which the Firm believes are incorporated in its liquidity risk and stress testing metrics. The Firm believes that it Credit ratings 2020 $ $ 525 $ 1,000 $ 15,000 1,130 525 $ 17,130 $ 106 2,550 $ 3,011 741 6,302 $ 1,048 33,082 The Firm's wholesale businesses also securitize loans for client-driven transactions; those client-driven loan securitizations are not considered to be a source of funding for the Firm and are not included in the table above. Refer to Note 14 for a further description of client-driven loan securitizations. JPMorgan Chase & Co./2021 Form 10-K 103 Management's discussion and analysis 2,525 29,509 $ 22,987 26,876 $ Management's discussion and analysis Funding Sources of funds Management believes that the Firm's unsecured and secured funding capacity is sufficient to meet its on- and off-balance sheet obligations, which includes both short- and long-term cash requirements. The Firm funds its global balance sheet through diverse sources of funding including stable deposits, secured and unsecured funding in the capital markets and stockholders' equity. Deposits are the primary funding source for JPMorgan Chase Bank, N.A. Additionally, JPMorgan Chase Bank, N.A. may access funding through short- or long-term secured borrowings, through the issuance of unsecured Deposits long-term debt, or from borrowings from the IHC. The Firm's non-bank subsidiaries are primarily funded from long-term unsecured borrowings and short-term secured borrowings, primarily securities loaned or sold under repurchase agreements. Excess funding is invested by Treasury and CIO in the Firm's investment securities portfolio or deployed in cash or other short-term liquid investments based on their interest rate and liquidity risk characteristics. Refer to Note 28 for additional information on off-balance sheet obligations. The table below summarizes, by LOB and Corporate, the period-end and average deposit balances as of and for the years ended December 31, 2021 and 2020. As of or for the year ended December 31, (in millions) Consumer & Community Banking Corporate & Investment Bank Commercial Banking 99 Asset & Wealth Management Total Firm Deposits provide a stable source of funding and reduce the Firm's reliance on the wholesale funding markets. A significant portion of the Firm's deposits are consumer deposits and wholesale operating deposits, which are both considered to be stable sources of liquidity. Wholesale operating deposits are considered to be stable sources of liquidity because they are generated from customers that maintain operating service relationships with the Firm. Furthermore, certain deposits are covered by insurance protection that provides additional funding stability and results in a benefit to the LCR. Deposit insurance protection may be available to depositors in the countries in which the deposits are placed. For example, the Federal Deposit Insurance Corporation ("FDIC") provides deposit insurance protection for deposits placed in a U.S. Depository Institution. At December 31, 2021 and 2020, the Firmwide estimated uninsured deposits were $1,489.6 billion and $1,275.9 billion, respectively, primarily reflecting wholesale operating deposits. Average 2021 2020 2021 2020 $ 1,148,110 $ 958,706 707,791 $ 1,054,956 $ 851,390 702,215 760,048 655,095 323,954 Corporate JPMorgan Chase & Co./2021 Form 10-K As of December 31, 2021, the Firm and JPMorgan Chase Bank, N.A. were compliant with the 100% minimum NSFR, based on the Firm's current understanding of the final rule. The net stable funding ratio (“NSFR") is a liquidity requirement for large banking organizations that is intended to measure the adequacy of "available" and "required" amounts of stable funding over a one-year horizon. On October 20, 2020, the federal banking agencies issued a final NSFR rule under which large banking organizations such as the Firm and JPMorgan Chase Bank, N.A. are required to maintain an NSFR of at least 100% on an ongoing basis. The final NSFR rule became effective on July 1, 2021, and the Firm will be required to publicly disclose its quarterly average NSFR semi-annually beginning in 2023. $ 703,384 34,738 Net cash outflows LCR $ 738,122 $ 664,801 $ 111 % $ 690,013 34,049 $ 724,062 $ 697,059 645,557 $ 634,037 112 % $ 455,612 241,447 110 % Net excess eligible HOLA (d) $ 73,321 $ 78,505 $ 63,022 JPMorgan Chase Bank, N.A.: LCR 178 % 174 % NSFR The Firm also had available borrowing capacity at FHLBS and the discount window at the Federal Reserve Bank as a result of collateral pledged by the Firm to such banks of approximately $308 billion and $307 billion as of December 31, 2021 and 2020, respectively. This borrowing capacity excludes the benefit of cash and securities reported in the Firm's eligible HQLA or other unencumbered securities that are currently pledged at the Federal Reserve Bank discount window and other central banks. Although available, the Firm does not view this borrowing capacity at the Federal Reserve Bank discount window and the other central banks as a primary source of liquidity. In addition to the assets reported in the Firm's eligible HQLA discussed above, the Firm had unencumbered marketable securities, such as equity and debt securities, that the Firm believes would be available to raise liquidity. This includes excess eligible HQLA securities at JPMorgan Chase Bank, N.A. that are not transferable to non-bank affiliates. The fair value of these securities was approximately $914 billion and $740 billion as of December 31, 2021 and 2020, respectively, although the amount of liquidity that could be raised at any particular time would be dependent on prevailing market conditions. The fair value increased compared to December 31, 2020, due to an increase in excess eligible HQLA at JPMorgan Chase Bank, N.A. which was primarily a result of increased deposits. Other liquidity sources JPMorgan Chase & Co./2021 Form 10-K 98 284,263 The Firm and JPMorgan Chase Bank, N.A.'s average LCR fluctuates from period to period, due to changes in its eligible HQLA and estimated net cash outflows as a result of ongoing business activity. Refer to the Firm's U.S. LCR Disclosure reports, which are available on the Firm's website, for a further discussion of the Firm's LCR. (d) Excludes average excess eligible HQLA at JPMorgan Chase Bank, N.A. that are not transferable to non-bank affiliates. (b) Predominantly U.S. Treasuries, U.S. GSE and government agency MBS, and sovereign bonds net of applicable haircuts under the LCR rule. (c) Eligible HQLA securities may be reported in securities borrowed or purchased under resale agreements, trading assets, or investment securities on the Firm's Consolidated balance sheets. (a) Represents cash on deposit at central banks, primarily the Federal Reserve Banks. $ 555,300 $ 516,374 $ 401,903 Net excess eligible HQLA 160 % The Firm's average LCR increased during the three months ended December 31, 2021, compared with the prior year period primarily due to long-term debt issuances. JPMorgan Chase Bank, N.A.'s average LCR increased during the three months ended December 31, 2021, compared with both the three month periods ended September 30, 2021 and December 31, 2020 primarily due to growth in deposits. The increase in excess liquidity in JPMorgan Chase Bank, N.A. is excluded from the Firm's reported LCR under the LCR rule. Eligible securities (b)(c) 301,343 282,052 1,068,857 1,564,579 1,949,786 Total deposits in U.S. offices 1,323,812 Total interest-bearing deposits 2.56 1.10 0.26 52,415 59,053 48,628 Time 0.46 0.13 850,493 0.06 739,916 950,267 Savings (b) 1.42 % 0.25 % 0.06 % 195,350 269,888 324,917 Demand (a) Interest-bearing ΝΑ ΝΑ ΝΑ 602,728 0.07 0.21 0.81 396 198,755 318 230,296 161,955 511 666 $ 2,462,303 $ 2,144,257 $ 2,347,154 $ 1,906,751 Total uninsured deposits include time deposits. The table below presents an estimate of uninsured U.S. and non-U.S. time deposits, and their remaining maturities. The Firm's estimates of its uninsured U.S. time deposits are based on data that the Firm calculates periodically under applicable FDIC regulations. For purposes of this presentation, all non- U.S. time deposits are deemed to be uninsured. (in millions) Three months or less Over three months but within 6 months December 31, 2020 December 31, 2021 U.S. Non-U.S. Outlook Positive/ Stable Positive 1,236,609 0.05 0.15 0.56 Non-U.S. offices Noninterest-bearing 237,645 Interest-bearing Savings Time 26,315 21,805 21,103 313,304 Demand JPMorgan Chase & Co.: 2020 December 31, September 30, December 31, 2021 2021 0.59 % 0.12 % 0.02 % $ 1,523,067 $ 1,906,751 $ 2,347,154 0.72 0.02 (0.09) 286,458 342,172 397,368 Total deposits in non-U.S. offices 0.78 Total deposits 0.02 265,355 320,367 371,053 Total interest-bearing deposits 1.64 0.13 (0.09) 47,376 52,822 57,749 ΝΑ 0.59 NA ΝΑ (0.10) (a) Includes Negotiable Order of Withdrawal ("NOW") accounts, and certain trust accounts. (b) Includes Money Market Deposit Accounts ("MMDAS"). Refer to Note 17 for additional information on deposits. JPMorgan Chase & Co./2021 Form 10-K $ Total short-term unsecured funding 2,531 2,197 $ 2,446 1,769 9,198 12,903 8,510 9,999 12,129 $ 12,285 $ 2020 2021 101 Management's discussion and analysis The following table summarizes short-term and long-term funding, excluding deposits, as of December 31, 2021 and 2020, and average balances for the years ended December 31, 2021 and 2020. Refer to the Consolidated Balance Sheets Analysis on pages 55-56 and Note 11 for additional information. Sources of funds (excluding deposits) As of or for the year ended December 31, (in millions) (0.10) Commercial paper Federal funds purchased Average 2021 $ 15,108 $ 2020 12,031 Other borrowed funds 217,979 267,545 Liquidity risk is the risk that the Firm will be unable to meet its contractual and contingent financial obligations as they arise or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets and liabilities. Monitor exposures; Identify constraints on the transfer of liquidity between the Firm's legal entities; and Maintain the appropriate amount of surplus liquidity at a Firmwide and legal entity level, where relevant. Governance Committees responsible for liquidity governance include the Firmwide ALCO as well as LOB and regional ALCOS, the Treasurer Committee, and the CTC Risk Committee. In addition, the Board Risk Committee reviews and recommends to the Board of Directors, for formal approval, the Firm's liquidity risk tolerances, liquidity strategy, and liquidity policy. Refer to Firmwide Risk Management on pages 81-84 for further discussion of ALCO and other risk- related committees. Internal stress testing Liquidity stress tests are intended to ensure that the Firm has sufficient liquidity under a variety of adverse scenarios, including scenarios analyzed as part of the Firm's resolution and recovery planning. Stress scenarios are produced for JPMorgan Chase & Co. ("Parent Company") and the Firm's material legal entities on a regular basis, and other stress tests are performed in response to specific market events or concerns. Liquidity stress tests assume all of the Firm's contractual financial obligations are met and take into consideration: . . Varying levels of access to unsecured and secured funding markets; • Estimated non-contractual and contingent cash outflows; and Potential impediments to the availability and transferability of liquidity between jurisdictions and material legal entities such as regulatory, legal or other restrictions. Liquidity outflow assumptions are modeled across a range of time horizons and currency dimensions and contemplate both market and idiosyncratic stresses. Results of stress tests are considered in the formulation of the Firm's funding plan and assessment of its liquidity position. The Parent Company acts as a source of funding for the Firm through equity and long-term debt issuances, and its intermediate holding company, JPMorgan Chase Holdings LLC (the “IHC”) provides funding support to the ongoing operations of the Parent Company and its subsidiaries. The Firm maintains liquidity at the Parent Company, IHC, and operating subsidiaries at levels sufficient to comply with liquidity risk tolerances and minimum liquidity requirements, and to manage through periods of JPMorgan Chase & Co./2021 Form 10-K 97 Management's discussion and analysis Three months ended (d) Total HQLA Eligible cash (a) HQLA Average amount (in millions) Optimize liquidity sources and uses; The following table summarizes the Firm and JPMorgan Chase Bank, N.A.'s average LCR for the three months ended December 31, 2021, September 30, 2021 and December 31, 2020 based on the Firm's interpretation of the LCR framework. Under the LCR rule, the amount of eligible HQLA held by JPMorgan Chase Bank, N.A. that is in excess of its stand- alone 100% minimum LCR requirement, and that is not transferable to non-bank affiliates, must be excluded from the Firm's reported eligible HQLA. The LCR rule requires that the Firm and JPMorgan Chase Bank, N.A. maintain an amount of eligible HQLA that is sufficient to meet its estimated total net cash outflows over a prospective 30 calendar-day period of significant stress. Eligible HQLA, for purposes of calculating the LCR, is the amount of unencumbered HQLA that satisfy certain operational considerations as defined in the LCR rule. HQLA primarily consist of cash and certain high-quality liquid securities as defined in the LCR rule. Liquidity Coverage Ratio and HQLA The Firm's Contingency Funding Plan ("CFP") sets out the strategies for addressing and managing liquidity resource needs during a liquidity stress event and incorporates liquidity risk limits, indicators and risk appetite tolerances. The CFP also identifies the alternative contingent funding and liquidity resources available to the Firm and its legal entities in a period of stress. Contingency funding plan stress when access to normal funding sources may be disrupted. Estimated net cash outflows are based on standardized stress outflow and inflow rates prescribed in the LCR rule, which are applied to the balances of the Firm's assets, sources of funds, and obligations. The LCR for both the Firm and JPMorgan Chase Bank, N.A. is required to be a minimum of 100%. $ • well as certain off-balance sheet items. Liquidity risk oversight The Firm has a Liquidity Risk Oversight function whose primary objective is to provide oversight of liquidity risk across the Firm. Liquidity Risk Oversight's responsibilities include: • • • Defining, monitoring and reporting liquidity risk metrics; Independently establishing and monitoring limits and indicators, including liquidity risk appetite; Developing a process to classify, monitor and report limit breaches; Performing an independent review of liquidity risk management processes; Monitoring and reporting internal Firmwide and legal entity liquidity stress tests, regulatory defined metrics, as well as liquidity positions, balance sheet variances and funding activities; and Approving or escalating for review new or updated liquidity stress assumptions. Liquidity management Treasury & CIO is responsible for liquidity management. The primary objectives of the Firm's liquidity management are to: • Ensure that the Firm's core businesses and material legal entities are able to operate in support of client needs and meet contractual and contingent financial obligations through normal economic cycles as well as during stress events, and Manage an optimal funding mix and availability of liquidity sources. The Firm addresses these objectives through: • • characteristics of balance sheet assets and liabilities as Setting FTP in accordance with underlying liquidity related to funding and liquidity risk; and Managing compliance with regulatory requirements risk appetite tolerances and limits; Managing liquidity within the Firm's approved liquidity As part of the Firm's overall liquidity management strategy, the Firm manages liquidity and funding using a centralized, global approach designed to: specific liquidity strategies, policies, reporting and contingency funding plans; • Developing internal liquidity stress testing assumptions; of the assets and liabilities of the Firm, LOBS and legal entities, taking into account legal, regulatory, and operational restrictions; Analyzing and understanding the liquidity characteristics • • • Defining and monitoring Firmwide and legal entity- AA $ 625,974 $ The following table provides a summary of the Firm's residential mortgage portfolio insured and/or guaranteed by U.S. government agencies, predominantly loans held-for- sale and loans at fair value. The Firm monitors its exposure to certain potential unrecoverable claim payments related to government-insured loans and considers this exposure in estimating the allowance for loan losses. At December 31, 2021 and 2020, the carrying value of interest-only residential mortgage loans were $30.0 billion and $25.6 billion, respectively. These loans have an interest-only payment period generally followed by an adjustable-rate or fixed-rate fully amortizing payment period to maturity and are typically originated as higher- balance loans to higher-income borrowers, predominantly in AWM. The interest-only residential mortgage loan portfolio reflected net recoveries for the year ended December 31, 2021, in line with the performance of the broader prime mortgage portfolio. The carrying value of home equity lines of credit outstanding was $18.7 billion at December 31, 2021. This amount included $6.2 billion of HELOCS that have recast from interest-only to fully amortizing payments or have been modified and $6.0 billion of interest-only balloon HELOCS, which primarily mature after 2030. The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are exhibiting a material deterioration in their credit risk profile. Loans at fair value increased from December 31, 2020, reflecting loan purchase activity in CIB driven by higher client demand, as well as increased originations in Home Lending due to the continued low rate environment. Nonaccrual loans at fair value decreased from December 31, 2020 due to sales in CIB. Retained loans were relatively flat compared to December 31, 2020 as the decline in Home Lending driven by paydowns outpacing originations of prime mortgage loans was predominantly offset by growth in AWM. Retained nonaccrual loans decreased from December 31, 2020 reflecting improved credit performance. Net recoveries for the year ended December 31, 2021 were higher when compared with the prior year as the current year benefited from further improvement in HPI and higher reversals of prior write-downs due to prepayments as a result of the low rate environment. Residential real estate: The residential real estate portfolio, including loans held-for-sale and loans at fair value, predominantly consists of prime mortgage loans and home equity lines of credit. The following discussions provide information concerning individual loan products. Refer to Note 12 for further information about this portfolio, including information about delinquencies, loan modifications and other credit quality indicators. Loans increased from December 31, 2020 driven by higher residential real estate loans at fair value, largely offset by lower auto and other loans. Portfolio analysis Consumer, excluding credit card JPMorgan Chase & Co./2021 Form 10-K 112 Of the $1.3 billion of retained loans under payment deferral programs as of December 31, 2021, approximately $611 million were accounted for as TDRs prior to payment deferral and approximately $40 million were accounted for as TDRS because they did not qualify for or the Firm did not elect to suspend TDR accounting guidance under the option provided by the CARES Act, as extended by the Consolidated Appropriations Act and which expired on January 1, 2022. Borrowers that are unable to resume or continue making payments in accordance with the original or modified contractual terms of their agreements upon exit from deferral programs will be placed on nonaccrual status in line with the Firm's nonaccrual policy, except for credit cards as permitted by regulatory guidance, and the loans charged off or down in accordance with the Firm's charge-off policies. Refer to Note 12 for additional information on the Firm's nonaccrual and charge-off policies. As of December 31, 2021 and 2020, the Firm had approximately $1.3 billion and $10.7 billion, respectively, of retained consumer loans under payment deferral programs, predominantly in residential real estate, compared to approximately $28.3 billion at June 30, 2020. During the fourth quarter of 2021, there were approximately $386 million of new enrollments in consumer payment deferral programs. Predominantly all borrowers that exited payment deferral programs are current. The Firm continues to monitor the credit risk associated with loans subject to payment deferrals throughout the deferral period and on an ongoing basis after the borrowers are required to resume making regularly scheduled payments, and considers expected losses of principal and accrued interest on these loans in its allowance for credit losses. In March 2020, the Firm began providing assistance to customers response to the COVID-19 pandemic, predominantly in the form of payment deferrals. Consumer assistance (b) Includes overdrafts. (a) Credit card loans with maturities greater than one year represent TDRs and are at fixed interest rates. There are no credit card loans due after one year at variable interest rates. $ 230,118 $ 46,252 $ 43,927 4 74,568 10,490 395 227 95 36 24,376 (in millions) Current 30-89 days past due 90 or more days past due Total government guaranteed loans $ 5,231 (b) 2020 2021 December 31, (in millions) Nonaccrual loans Residential real estate" Auto and other Nonperforming assets (a) The following table presents information as of December 31, 2021 and 2020, about consumer, excluding credit card, nonperforming assets. Nonperforming assets The following table presents information relating to modified retained residential real estate loans for which concessions have been granted to borrowers experiencing financial difficulty, which include both TDRS and modified PCD loans not accounted for as TDRs. The following table does not include loans with short-term or other insignificant modifications that are not considered concessions and, therefore, are not TDRs, or loans for which the Firm has elected to suspend TDR accounting guidance under the option provided by the CARES Act. Refer to Note 12 for further information on modifications for the years ended December 31, 2021 and 2020. Modified residential real estate loans Management's discussion and analysis 113 JPMorgan Chase & Co./2021 Form 10-K 42,275 942 Refer to Note 12 for information on the geographic composition and current estimated LTVs of the Firm's residential real estate loans. At December 31, 2021, $145.5 billion, or 65% of the total retained residential real estate loan portfolio, excluding mortgage loans insured by U.S. government agencies, were concentrated in California, New York, Florida, Texas and Illinois, compared with $146.6 billion, or 65% at December 31, 2020. Geographic composition and current estimated loan-to- value ratio of residential real estate loans 1,778 874 623 1,447 $ $ 235 135 669 689 $ $ 2020 December 31, December 31, 2021 Average current estimated loan-to-value ("LTV") ratios have declined consistent with recent improvements in home prices and customer pay-downs. $ 155,510 $ 10,991 388 $ 132 $ Total After 15 years 5-15 years years 1 year 1-5 Within Total credit card loans card loans Total consumer, excluding credit 615 Auto and other Consumer, excluding credit card (in millions) December 31, 2021 The table below sets forth loan maturities and the distribution between fixed and floating interest rates based on the stated terms of the loan agreements. Maturities and sensitivity to changes in interest rates Management's discussion and analysis 111 JPMorgan Chase & Co./2021 Form 10-K (m) Average consumer loans held-for-sale and loans at fair value were $29.1 billion and $18.3 billion for the years ended December 31, 2021 and 2020, respectively. These amounts were excluded when calculating net charge-off/(recovery) rates. (I) At December 31, 2021, nonaccrual loans excluded $506 million of PPP loans 90 or more days past due and guaranteed by the SBA. (k) Generally excludes loans under payment deferral programs offered in response to the COVID-19 pandemic. Includes loans to customers that have exited COVID-19 related payment deferral programs and are 90 or more days past due, predominantly all of which were considered collateral-dependent at time of exit. (j) At December 31, 2021 and 2020, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $623 million and $874 million, respectively. These amounts have been excluded from nonaccrual loans based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status, as permitted by regulatory guidance. (i) Represents the notional amount of protection obtained through the issuance of credit-related notes that reference certain pools of residential real estate and auto loans in the retained consumer portfolio. Residential real estate $ 6,316 $ 21,481 (b) $ Total consumer loans Auto and other Residential real estate (a) Loans due after one year at variable interest rates Credit card Auto and other Residential real estate Loans due after one year at fixed interest rates $ 477,602 $ 230,118 $ 46,252 $ 230,078 $ 43,927 Total consumer loans 323,306 154,296 (a) 230,118 46,252 42,985 942 153,354 3,951 $252,306 71,000 40 24,771 42,370 3,819 $157,305 (c) 119 5,350 151 Foreclosures and other liquidations 1,024 1,716 2020 2021 (in millions, except ratios) Returned to performing status Year ended December 31, 390 229 Charge-offs 983 2,018 Principal payments and other (a) 1,609 1,616 $ $ Nonaccrual loans (b) Reductions: 5.90 % 7.24 % retained PCD loans 5,892 2,956 Total additions % of 30+ days past due to total 110 394 Net charge-offs $ JPMorgan Chase & Co./2021 Form 10-K 116 At December 31, 2021, the Firm had $1.0 billion of credit card loans outstanding that have been modified in TDRS, which does not include loans with short-term or other insignificant modifications that are not considered TDRS, compared to $1.4 billion at December 31, 2020. Refer to Note 12 for additional information about loan modification programs to borrowers. Modifications of credit card loans Geographic and FICO composition of credit card loans At December 31, 2021, $70.5 billion, or 46% of the total retained credit card loan portfolio, was concentrated in California, Texas, New York, Florida and Illinois, compared with $65.0 billion, or 45%, at December 31, 2020. Refer to Note 12 for additional information on the geographic and FICO composition of the Firm's credit card loans. Consistent with the Firm's policy, all credit card loans typically remain on accrual status until charged off. However, the Firm's allowance for loan losses includes the estimated uncollectible portion of accrued and billed interest and fee income. Refer to Note 12 for further information about this portfolio, including information about delinquencies. Total credit card loans increased from December 31, 2020 reflecting strong sales volume predominantly offset by higher payments. The December 31, 2021 30+ and 90+ day delinquency rates of 1.04% and 0.50%, respectively, decreased compared to the December 31, 2020 30+ and 90+ day delinquency rates of 1.68% and 0.92%, respectively. The delinquency rates continue to benefit from the ongoing impact of government stimulus and support provided to borrowers who participated in payment assistance programs. Net charge-offs decreased for the year ended December 31, 2021 compared with the prior year reflecting lower charge-offs and higher recoveries as consumer cash balances remained elevated. Credit card Management's discussion and analysis 115 JPMorgan Chase & Co./2021 Form 10-K (b) Includes loans to customers that have exited COVID-19 related payment deferral programs and are 90 or more days past due, predominantly all of which were considered collateral-dependent at time of exit. (a) At December 31, 2021 and 2020, loans under payment deferral programs offered in response to the COVID-19 pandemic which are still within their deferral period and performing according to their modified terms are generally not considered delinquent. 5,184 Refer to Note 12 for further information about the consumer credit portfolio, including information about delinquencies, other credit quality indicators, loan modifications and loans that were in the process of active or suspended foreclosure. (a) Other reductions includes loan sales. 3,101 6,467 (1,117) 5,350 $ $ Ending balance Net changes 74 0.39 % $ 15 0.10% Net charge-off rate 2,791 4,073 Total reductions (b) Includes loans to customers that have exited COVID-19 related payment deferral programs and are 90 or more days past due, predominantly all of which were considered collateral-dependent at time of exit. 2,956 Other additions (b) JPMorgan Chase & Co./2021 Form 10-K 114 (c) At December 31, 2021, nonaccrual loans excluded $506 million of PPP loans 90 or more days past due and guaranteed by the SBA. (b) Generally excludes loans under payment deferral programs offered in response to the COVID-19 pandemic. Includes loans to customers that have exited COVID-19 related payment deferral programs and are 90 or more days past due, predominantly all of which were considered collateral-dependent at time of exit. (a) At December 31, 2021 and 2020, nonperforming assets excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $623 million and $874 million, respectively, and REO insured by U.S. government agencies of $5 million and $9 million, respectively. These amounts have been excluded based upon the government guarantee. Auto and other: The auto and other loan portfolio, including loans at fair value, predominantly consists of prime-quality scored auto and business banking loans, as well as overdrafts. The portfolio decreased when compared with December 31, 2020 due to a decrease in business banking loans largely offset by growth in the scored auto portfolio. Business Banking loans declined predominantly due to PPP loan forgiveness, partially offset by originations. The increase in the scored auto portfolio was driven by loan originations predominantly offset by paydowns. Net charge- offs for the year ended December 31, 2021 decreased when compared to the prior year driven by lower scored auto charge-offs as the current year benefited from higher vehicle collateral values and elevated consumer cash balances, partially offset by higher overdraft charge-offs. The scored auto portfolio net charge-off rates were 0.04% and 0.25% for the years ended December 31, 2021 and 2020, respectively. (a) At December 31, 2021 and 2020, nonaccrual loans included $2.7 billion and $3.0 billion, respectively, of TDRS for which the borrowers were less than 90 days past due. Refer to Note 12 for additional information about loans modified in a TDR that are on nonaccrual status. 3,899 $ 5,484 152 134 Total assets acquired in loan satisfactions Total nonperforming assets December 31, 2020 15,406 Nonaccrual loans December 31, 2021 13,251 $ 3,938 Nonaccrual retained loans (a $ Retained loans (in millions) 21 22 131 112 Other Real estate owned Assets acquired in loan satisfactions Total nonaccrual loans 6,467 (a) (h) Also includes commercial card lending-related commitments primarily in CB and CIB. The following table presents changes in consumer, excluding credit card, nonaccrual loans for the years ended December 31, 2021 and 2020. Purchased credit deteriorated ("PCD") loans 17,041 $ 13,741 $ Total PCD loans 708 ΝΑ PCD loans, upon adoption of CECL 573 664 150 or more days past due Additions: 432 Nonaccrual loan activity 331 3,366 6,467 $ $ Beginning balance 2020 2021 (in millions) 12,746 $ 16,036 $ Year ended December 31, Current (in millions, except ratios) Loan delinquency(a) The following tables provide credit-related information for PCD loans which are reported in residential real estate. December 31, December 31, 2021 2020 30-149 days past due (g) Includes billed interest and fees. $ 6,619 (e) Includes scored mortgage loans held in CCB and CIB. (c) Prior-period amount has been revised to conform with the current presentation. (b) Represents the net notional amount of protection purchased and sold through credit derivatives and credit-related notes used to manage credit exposures. (a) Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM; these are reported within accrued interest and accounts receivable on the Consolidated balance sheets. ΝΑ NA (14,806) (10,102) derivatives 108 Liquid securities and other cash collateral held against $ - $ $ (22,218) $ (23,965) Total credit portfolio Credit derivatives and credit-related notes used in credit portfolio management activities (b)(c) (d) At December 31, 2021 and 2020, nonperforming assets excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $623 million and $874 million, respectively, and real estate owned ("REO") insured by U.S. government agencies of $5 million and $9 million, respectively. These amounts have been excluded based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. (e) At December 31, 2021, nonaccrual loans excluded $633 million of PPP loans 90 or more days past due and guaranteed by the SBA. 9,110 $ 11,483 The Firm has developed policies and practices that are designed to preserve the independence and integrity of the approval and decision-making process for extending credit to ensure credit risks are assessed accurately, approved properly, monitored regularly and managed actively at both the transaction and portfolio levels. The policy framework establishes credit approval authorities, concentration limits, risk-rating methodologies, portfolio review parameters and guidelines for management of distressed exposures. In addition, certain models, assumptions and inputs used in evaluating and monitoring credit risk are independently validated by groups that are separate from the LOBS. Consumer credit risk is monitored for delinquency and other trends, including any concentrations at the portfolio level, as certain of these trends can be addressed through changes in underwriting policies and portfolio guidelines. Consumer Risk Management evaluates delinquency and other trends against business expectations, current and forecasted economic conditions, and industry benchmarks. Historical and forecasted economic performance and trends are incorporated into the modeling of estimated consumer credit losses and are part of the monitoring of the credit risk profile of the portfolio. Wholesale credit risk is monitored regularly at an aggregate portfolio, industry, and individual client and counterparty level with established concentration limits that are reviewed and revised periodically as deemed appropriate by management. Industry and counterparty limits, as measured in terms of exposure and economic risk appetite, are subject to stress-based loss constraints. Wrong-way risk is the risk that exposure to a counterparty is positively correlated with the impact of a default by the same counterparty, which could cause exposure to increase at the same time as the counterparty's capacity to meet its obligations is decreasing. • Management of the Firm's wholesale credit risk exposure is accomplished through a number of means, including: Loan underwriting and credit approval processes Loan syndications and participations • Loan sales and securitizations • Credit derivatives • Master netting agreements, and Collateral and other risk-reduction techniques In addition to Credit Risk Management, an independent Credit Review function is responsible for: • Risk monitoring and management Independently validating or changing the risk grades assigned to exposures in the Firm's wholesale credit portfolio, and assessing the timeliness of risk grade changes initiated by responsible business units; and Evaluating the effectiveness of the credit management processes of the LOBS and Corporate, including the adequacy of credit analyses and risk grading/loss given default ("LGD") rationales, proper monitoring and management of credit exposures, and compliance with applicable grading policies and underwriting guidelines. Refer to Note 12 for further discussion of consumer and wholesale loans. The following table provides information on Firmwide nonaccrual loans to total loans. (in millions, except ratios) Paycheck Protection Program The Firm provided various forms of assistance to customers and clients impacted by the COVID-19 pandemic, including payment deferrals and covenant modifications. The majority of the Firm's COVID-19 related loan modifications have not been considered troubled debt restructurings ("TDRS"). Assistance provided in response to the COVID-19 pandemic could delay the recognition of delinquencies, nonaccrual status, and net charge-offs for those customers and clients who would have otherwise moved into past due or nonaccrual status. Refer to Consumer Credit Portfolio on pages 110-116 and Wholesale Credit Portfolio on pages 117-128 for information on loan modifications as of December 31, 2021. Refer to Notes 12 and 13 for further information on the Firm's accounting policies for loan modifications and the allowance for credit losses. Customer and client assistance JPMorgan Chase & Co./2021 Form 10-K 0.55 % 0.30 % 5,259 958,303 2,865 $ 965,271 $ 2020 2021 Net charge-off rates Average retained loans December 31, Net charge-offs Year ended December 31, net charge-offs and recoveries. The following table provides information about the Firm's 1.04 % 0.72 % 2020 10,573 1,012,853 $ 7,795 1,077,714 $ 2021 Firmwide nonaccrual loans to total loans outstanding Total loans Total nonaccrual loans (in millions, except ratios) The PPP, established by the CARES Act and implemented by the SBA, provided the Firm with delegated authority to process and originate PPP loans. When certain criteria are met, PPP loans are subject to forgiveness and the Firm will receive payment of the forgiveness amount from the SBA. PPP loans have a contractual term of two or five years and provide borrowers with an automatic payment deferral of principal and interest. The SBA will pay accrued interest through the payment deferral period and additional interest up to a maximum of 120 days past due. Based upon these servicing guidelines, the Firm continues to accrue interest for PPP loans 90 or more days past due until delinquency reaches 120 days past due. PPP processing fees are deferred and accreted into interest income over the contractual life of the loans, but may be accelerated upon forgiveness or prepayment. Risk reporting JPMorgan Chase & Co./2021 Form 10-K 47,710 Total credit-related assets 1,194,440 1,136,007 8,111 10,629 Assets acquired in loan satisfactions Real estate owned Other ΝΑ ΝΑ 213 256 59,645 ΝΑ 22 21 Total assets acquired in loan satisfactions ΝΑ NA 235 277 Lending-related commitments 1,262,313 1,165,688 764 (f) Credit card, home equity and certain business banking lending-related commitments represent the total available lines of credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit would be used at the same time. For credit card commitments, and if certain conditions are met, home equity commitments and certain business banking commitments, the Firm can reduce or cancel these lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. Refer to Note 28 for further information. 577 ΝΑ To enable monitoring of credit risk and effective decision- making, aggregate credit exposure, credit quality forecasts, concentration levels and risk profile changes are reported regularly to senior members of Credit Risk Management. Detailed portfolio reporting of industry, clients, counterparties and customers, product and geography are prepared, and the appropriateness of the allowance for credit losses is reviewed by senior management at least on a quarterly basis. Through the risk reporting and governance structure, credit risk trends and limit exceptions are provided regularly to, and discussed with, risk committees, senior management and the Board of Directors. Receivables from 7,795 316 107 Management's discussion and analysis CREDIT PORTFOLIO Credit risk is the risk associated with the default or change in credit profile of a client, counterparty or customer. In the following tables, total loans include loans retained (i.e., held-for-investment); loans held-for-sale; and certain loans accounted for at fair value. The following tables do not include loans which the Firm accounts for at fair value and classifies as trading assets; refer to Notes 2 and 3 for further information regarding these loans. Refer to Notes 12, 28, and 5 for additional information on the Firm's loans, lending-related commitments and derivative receivables, including the Firm's related accounting policies. Refer to Note 10 for information regarding the credit risk inherent in the Firm's investment securities portfolio; and refer to Note 11 for information regarding credit risk inherent in the securities financing portfolio. Refer to Consumer Credit Portfolio on pages 110-116 and Note 12 for further discussions of the consumer credit environment and consumer loans. Refer to Wholesale Credit Portfolio on pages 117-128 and Note 12 for further discussions of the wholesale credit environment and wholesale loans. Total credit portfolio December 31, (in millions) Loans retained Total loans (a) customersa Credit exposure Nonperforming" (d)(e) 1,507 10,573 56 2021 2021 2020 Loans held-for-sale Loans at fair value 8,688 58,820 1,077,714 Derivative receivables 57,081 $1,010,206 $ 960,506 7,873 44,474 1,012,853 75,444 $ 6,932 $ 8,782 48 815 284 (c) 2020 At December 31, 2021 and 2020, the Firm had $6.7 billion and $27.2 billion, respectively, of PPP loans, including $5.4 billion and $19.2 billion, respectively, in consumer, and $1.3 billion and $8.0 billion, respectively, in wholesale. The PPP ended for new applications on May 31, 2021. $2,456,753 $ 2,301,695 accelerated recognition in interest income of the associated deferred processing fees, primarily in CCB. Net charge-offs/(recoveries) Total consumer - retained Credit card - retained Total consumer, excluding credit card - retained Auto and other Residential real estate Consumer, excluding credit card (in millions, except ratios) (747) (2,028) $ $ Credit-related notes used in credit portfolio management activities (i) 2021 6,467 $ 1,178,620 1,253,470 $ $ Total consumer credit portfolio (h) 802,722 884,830 Total credit card exposure (h) 658,506 730,534 Lending-related commitments (f)(h) ΝΑ NA 5,350 $ 2020 Year ended December 31, Average loans - retained 2021 2020 Net charge-off/(recovery) rate (m) As of December 31, 2021, approximately $34 billion of PPP loans have been repaid through payments of forgiveness amounts to the Firm from the SBA. During the year ended December 31, 2021, this resulted in (d) At December 31, 2021 and 2020, included $5.4 billion and $19.2 billion of loans, respectively, in Business Banking under the PPP. The Firm does not expect to realize material credit losses on PPP loans because the loans are guaranteed by the SBA. Refer to Credit Portfolio on pages 108-109 for a further discussion of the PPP. (c) Includes scored auto and business banking loans and overdrafts. (a) Includes scored mortgage and home equity loans held in CCB and AWM, and scored mortgage loans held in Corporate. (b) At December 31, 2021 and 2020, excluded operating lease assets of $17.1 billion and $20.6 billion, respectively. These operating lease assets are included in other assets on the Firm's Consolidated balance sheets. Refer to Note 18 for further information. 0.99 % 0.62 % 2.93 1.94 0.06 0.51 (0.07)% (0.12)% 0.37 235,300 66,705 302,005 146,391 448,396 438,714 $ $ 4,460 2,723 $ $ 139,900 4,286 2,712 298,814 174 11 220,914 $ 77,900 (164) $ 338 (275) $ 286 $ 2021 144,216 154,296 2020 NA 119 4,759 $ 225,302 $ 76,825 302,127 295,556 224,795 $ 70,761 $ 2020 2021 Nonaccrual loans (i)(k)(1) 2020 2021 Credit exposure Auto and other (b)(c) (d) 4,878 Residential real estate (a) (in millions) December 31, Consumer credit portfolio The following tables present consumer credit-related information with respect to the scored credit portfolio held in CCB, AWM, CIB and Corporate. JPMorgan Chase & Co./2021 Form 10-K 110 The Firm's retained consumer portfolio consists primarily of residential real estate loans, credit card loans, scored auto and business banking loans, as well as associated lending- related commitments. The Firm's focus is on serving primarily the prime segment of the consumer credit market. Originated mortgage loans are retained in the residential real estate portfolio, securitized or sold to U.S. government agencies and U.S. government-sponsored enterprises; other types of consumer loans are typically retained on the balance sheet. The credit performance of the consumer portfolio, including net charge-offs continued to benefit from the improvement in the macroeconomic environment during 2021. Refer to Note 12 for further information on the consumer loan portfolio. Refer to Note 28 for further information on lending-related commitments. CONSUMER CREDIT PORTFOLIO Management's discussion and analysis Total credit card loans At December 31, 2021, $633 million of PPP loans 90 or more days past due have been excluded from the Firm's nonaccrual loans as they are guaranteed by the SBA. Refer to CCB segment results on pages 63-66 and Note 12 for a further discussion of the PPP. 109 JPMorgan Chase & Co./2021 Form 10-K Consumer, excluding credit card 5,313 Total loans - retained 5,464 784 Loans held-for-sale NA 151 NA 143,432 154,296 Loans retained(g) Credit Card 368,640 Total consumer exposure, excluding credit card 57,319 45,334 Lending-related commitments (f) 6,467 375,898 5,350 Loans held-for-sale 1,305 NA Loans at fair value (e) 1,287 15,147 26,463 1,003 Total consumer, excluding credit card loans 323,306 318,579 472 Noninvestment-grade As of or for the year ended Selected metrics Wholesale credit exposure - industries (a) maturity. Derivative contracts that are in a receivable position at December 31, 2021, may become payable prior to maturity based on their cash flow profile or changes in market conditions. The table below summarizes by industry the Firm's exposures as of December 31, 2021 and 2020. The industry of risk category is generally based on the client or counterparty's primary business activity. Refer to Note 4 for additional information on industry concentrations. Exposures deemed criticized align with the U.S. banking regulators' definition of criticized exposures, which consist of the special mention, substandard and doubtful categories. Total criticized exposure, excluding loans held- for-sale and loans at fair value, was $38.2 billion at December 31, 2021 and $41.6 billion at December 31, 2020, representing approximately 3.5% and 4.0% of total wholesale credit exposure, respectively. The decrease in criticized exposure was driven by net portfolio activity and client-specific upgrades, primarily in Oil & Gas and Automotive, largely offset by client-specific downgrades. The $38.2 billion of criticized exposure at December 31, 2021 was largely undrawn and $35.0 billion was performing. 119 JPMorgan Chase & Co./2021 Form 10-K its industry exposures, and pays particular attention to industries with actual or potential credit concerns. The Firm focuses on the management and diversification of December 31, 2021 Wholesale credit exposure - industry exposures Management's discussion and analysis (in millions) Noncriticized Individuals and Individual Entities (b) related credit- (e) The maturity profile of retained loans, lending-related commitments and derivative receivables is generally based on remaining contractual Net charge- offs/ (recoveries) accruing loans" performing nonperforming Criticized Criticized Investment- grade Credit (f)(g) exposure Credit derivative hedges and 30 days or more past due and $ 155,069 $ 120,174 $ Technology, Media & Consumer & Retail Real Estate (d) Prior-period amounts have been revised to conform with the current presentation. 17,750 JPMorgan Chase & Co./2021 Form 10-K 38,941 312,694 730,908 28,410 60,638 17,734 449,863 179,217 1,025,448 35,111 Loans held-for-sale and loans at fair value (a) Receivables from customers 14,478 315,179 527,562 318,669 Subtotal 116,950 Total derivative receivables, net of collateral Lending-related commitments (14,806) (14,806) Less: Liquid securities and other cash collateral held against derivatives 75,444 75,444 (d) Liquid securities and other cash collateral held 21,697 137,169 294,540 (c) The notional amounts are presented on a net basis by underlying reference entity and the ratings profile shown is based on the ratings of the reference entity on which protection has been purchased. Predominantly all of the credit derivatives entered into by the Firm where it has purchased protection used in credit portfolio management activities are executed with investment-grade counterparties. In addition, the Firm obtains credit protection against certain loans in the retained loan portfolio through the issuance of credit-related notes. 47,710 64 118 (a) Loans held-for-sale are primarily related to syndicated loans and loans transferred from the retained portfolio. (b) These derivatives do not qualify for hedge accounting under U.S. GAAP. 78% $ (23,218) (5,054) (18,164) $ $ (6,765) $ (13,627) $ (2,826) $ (23,218) $ credit portfolio management activities (b)(c)(d) Credit derivatives and credit-related notes used in $1,108,269 $ 1,108,269 other cash collateral held against derivatives Total exposure - net of liquid securities and 71 70 60,638 449,863 1,025,448 35,111 47,710 against derivative (174) receivables 15,136 42,133 59,014 Healthcare (1) (608) 13 428 169 2,895 26,957 36,953 66,974 Industrials (3,900) 1,686 8 59 (4) 20,698 42,606 Oil & Gas (810) (553) 9 9 5 1,138 23,809 29,732 54,684 Banks & Finance Cos (d) (490) 204 notes (i) 5 68,593 122,789 (1) 32 1,450 471 99 18,797 122,606 141,973 (190) $ 6 $ 394 $ 617 $ 4,636 $ 29,642 $ 59,622 12,630 53,317 405 81,228 Asset Managers (12) (935) (1) 58 325 8,595 25,540 49,610 84,070 Telecommunications (357) 2 288 9,445 Total % of IG 74 % Ratings profile 135,674 125 101 ΝΑ derivatives other cash collateral held against Liquid securities and 764 Total wholesale credit portfolio Credit derivatives and credit-related notes used in credit portfolio management activities (b) Total assets acquired in loan satisfactions ΝΑ ΝΑ 125 101 ΝΑ Lending-related commitments 577 ΝΑ 486,445 117 JPMorgan Chase & Co./2021 Form 10-K (d) Loans that were modified in response to the COVID-19 pandemic continue to be risk-rated in accordance with the Firm's overall credit risk management framework. As of December 31, 2021, predominantly all of these loans were considered performing. (c) Prior-period amounts have been revised to conform with the current presentation. (b) Represents the net notional amount of protection purchased and sold through credit derivatives and credit-related notes used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. Refer to Credit derivatives on page 128 and Note 5 for additional information. (a) Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM; these are reported within accrued interest and accounts receivable on the Consolidated balance sheets. ΝΑ NA (14,806) (10,102) $ $ (20,190) $ (23,218) (c) $ $ 3,626 $4,864 $1,203,283 $1,123,075 449,863 ΝΑ 2,761 4,162 673,212 716,838 7,401 $ 2,054 $3,318 $ 560,354 $ 514,947 2020 2021 2021 Nonperforming(d) Credit exposure 2020 (a) December 31, (in millions) Loans retained Loans held-for-sale Loans at fair value Loans Wholesale credit portfolio As of December 31, 2021, retained loans increased $45.4 billion driven by CIB and AWM, partially offset by decreases in CCB. Lending-related commitments increased $36.6 billion, predominantly driven by net portfolio activity in CB and CIB, including an increase in held for sale commitments intended to be syndicated. In its wholesale businesses, the Firm is exposed to credit risk primarily through its underwriting, lending, market- making, and hedging activities with and for clients and counterparties, as well as through various operating services (such as cash management and clearing activities), securities financing activities and cash placed with banks. A portion of the loans originated or acquired by the Firm's wholesale businesses is generally retained on the balance sheet. The Firm distributes a significant percentage of the loans that it originates into the market as part of its syndicated loan business and to manage portfolio concentrations and credit risk. The wholesale portfolio is actively managed, in part by conducting ongoing, in-depth reviews of client credit quality and transaction structure inclusive of collateral where applicable, and of industry, product and client concentrations. Refer to the industry discussion on pages 119-123 for further information. The Firm's wholesale credit portfolio includes exposure held in CIB, CB, AWM and Corporate, as well as risk-rated exposures held in CCB, including business banking and auto dealer exposure for which the wholesale methodology is applied when determining the allowance for credit losses. In 2021 the credit environment continued to improve following the broad-based deterioration during the earlier stages of the COVID-19 pandemic. WHOLESALE CREDIT PORTFOLIO 20,222 5,784 Management's discussion and analysis 48 32,357 Total wholesale credit-related assets Assets acquired in loan satisfactions Real estate owned Other 47,710 59,645 Receivables from customers 56 316 75,444 (c) 57,081 Derivative receivables 4,106 550,058 600,112 504 343 29,327 284 Wholesale assistance In March 2020, the Firm began providing assistance to clients in response to the COVID-19 pandemic, predominantly in the form of payment deferrals and covenant modifications. As of December 31, 2021 and 2020, the Firm had approximately $107 million and $1.6 billion, respectively, of retained loans under payment deferral programs, compared to $16.8 billion at June 30, 2020. Predominantly all clients that exited deferral are current or have paid down their loans. The Firm continues to monitor the credit risk associated with loans subject to deferrals throughout the deferral period and on an ongoing basis after the borrowers are required to resume making regularly scheduled payments, and considers expected losses of Wholesale credit exposure - maturity and ratings profile $ (2,267) $ (20,190) $ (15,559) (10,414) $ $ (7,509) $ Credit derivatives and credit-related notes used in credit portfolio management activities (b)(c)(d) $1,193,181 $1,193,181 Total exposure - net of liquid securities and other cash collateral held against derivatives 39,758 59,645 71 68 68 46,979 486,445 1,093,778 15,045 155,329 320,717 31,934 331,116 773,061 (4,631) 46,979 486,445 1,093,778 39,758 59,645 $ (20,190) Maturity profile (e) $ 379,273 $ $ 183,969 $ 197,905 $ 133,073 $ 514,947 Noninvestment- grade Investment- grade Total After 5 years 5 years through 1 year or less After 1 year Derivative receivables Loans retained (in millions, except ratios) December 31, 2020 Ratings profile 77 % Total $ 514,947 (a) 20,517 25,208 173,839 Total % of IG Total Noninvestment- grade After 5 years 5 years After 1 year through 1 year or less Maturity profile (e) Derivative receivables Loans retained (in millions, except ratios) December 31, 2021 The following tables present the maturity and internal risk ratings profiles of the wholesale credit portfolio as of December 31, 2021 and 2020. The Firm generally considers internal ratings with qualitative characteristics equivalent to BBB-/Baa3 or higher as investment grade, and takes into consideration collateral and structural support when determining the internal risk rating for each credit facility. Refer to Note 12 for further information on internal risk ratings. In addition, the Firm granted assistance in the form of covenant modifications. These types of assistance, both payment deferrals and covenant modifications, are generally not reported as TDRs, either because the modifications were insignificant or they qualified to suspend TDR accounting guidance under the option provided by the CARES Act, as extended by the Consolidated Appropriations Act and which expired on January 1, 2022. Loans under assistance continue to be risk-rated in accordance with the Firm's overall credit risk management framework. As of December 31, 2021, substantially all of these loans were considered performing. principal and accrued interest on these loans in its allowance for credit losses. 150,343 Loans held-for-sale and loans at fair value a Receivables from customers $ 560,354 57,081 12,814 340,308 571,298 348,641 Subtotal 120,929 13,648 Total derivative receivables, net of collateral Lending-related commitments (10,102) (10,102) Less: Liquid securities and other cash collateral held against derivatives $ 214,064 $ 218,176 $ 128,114 $ 560,354 57,081 $ $ 410,011 Investment- grade Total 73 % 2,445 As of December 31, 2021, the investment-grade percentage of the portfolio remained relatively flat at 71%, while criticized exposure decreased $3.4 billion from $41.6 billion to $38.2 billion. The decrease in criticized exposure was driven by net portfolio activity and client-specific upgrades, primarily in Oil & Gas and Automotive, largely offset by client-specific downgrades. Nonperforming exposure decreased $1.2 billion driven by lower nonperforming loans, primarily in Oil & Gas and Individuals and Individual Entities, with net portfolio activity and client- specific upgrades partially offset by client-specific downgrades. The decrease in nonperforming loans was partially offset by increases in derivatives and lending- related commitments. 4 25,359 52 41 Food and Beverage 28,012 897 28,909 62 33 Consumer Hard Goods 12,937 178 13,115 59 36 Leisure (b) Total Consumer & Retail $ 7,440 105,635 241 7,681 599 18 24,760 33 % $ 122,789 49 % 32 % December 31, 2020 Loans and Lending-related (in millions, except ratios) Commitments Derivative Receivables Credit exposure Retail (a) $ 32,486 $ 887 $ 33,373 % Investment- grade 52 % (d) % Drawn Business and Consumer Services 43 $ 2,802 $ $ 23,083 19,523 42,606 % Investment- grade 39 % 60 (c) % Drawn 26 % 26 49 % 26 % December 31, 2020 Loans and Lending-related (in millions, except ratios) Commitments Derivative Receivables Credit exposure Exploration & Production ("E&P") and Oil field Services $ 18,228 $ Other Oil & Gas (a) 5,452 582 6,034 $ 36,572 $ $ 108,437 53 % 36 % (a) Retail consists of Home Improvement & Specialty Retailers, Restaurants, Supermarkets, Discount & Drug Stores, Specialty Apparel and Department Stores. (b) Leisure consists of Gaming, Arts & Culture, Travel Services and Sports & Recreation. As of December 31, 2021, approximately 81% of the noninvestment- grade Leisure portfolio is secured. (c) Approximately 80% of the noninvestment-grade portfolio is secured. (d) Represents drawn exposure as a percent of credit exposure. Oil & Gas Oil & Gas exposure was $42.6 billion as of December 31, 2021, including $23.1 billion of Exploration & Production and Oil field Services as shown in the table below. The increase in derivative receivables resulted from market movements related to Oil & Gas prices. Criticized exposure decreased by $4.0 billion from $5.7 billion at December 31, 2020 to $1.7 billion at December 31, 2021, driven by net portfolio activity and client-specific upgrades partially offset by client-specific downgrades. December 31, 2021 2,669 (in millions, except ratios) Derivative Receivables Credit exposure Exploration & Production ("E&P") and Oil field Services $ 17,631 $ Other Oil & Gas (a) 18,941 Total Oil & Gas (b) Loans and Lending-related Commitments 19,288 $ $ 69 9,108 76 73 9,242 22 9,264 62 47 10,573 199 10,772 60 69 $ 3,084 147,113 16 3,100 24 57 $ 9,039 1,385 55 13,856 Derivative Receivables Credit exposure % Investment- grade (d) % Drawn $ 85,368 $ 183 $ 85,551 85 % 92 % 16,372 475 16,847 76 70 13,435 421 76 $ 148,498 78 % 32,159 347 32,506 46 33 30,434 957 31,391 59 33 17,035 111 17,146 46 30 7,620 102 7,722 17 34 Total Consumer & Retail (c) 31 % 50 % 34,024 $ 80 % (b) Other Income Producing Properties consists of clients with diversified property types or other property types outside of categories listed in the table above (c) Real Estate exposure is approximately 78% secured; unsecured exposure is approximately 75% investment-grade. (d) Represents drawn exposure as a percentage of credit exposure. 122 JPMorgan Chase & Co./2021 Form 10-K Consumer & Retail Consumer & Retail exposure was $122.8 billion as of December 31, 2021, and predominantly included Retail, Business and Consumer Services, and Food and Beverage as shown in the table below. Criticized exposure increased by $617 million from $9.2 billion at December 31, 2020 to $9.9 billion at December 31, 2021, driven by client-specific downgrades and net portfolio activity largely offset by client-specific upgrades. December 31, 2021 (in millions, except ratios) (a) Retail a 120,120 Business and Consumer Services Consumer Hard Goods Leisure (b) Loans and Lending-related Commitments Derivative Receivables Credit exposure % Investment- grade % Drawn (d) $ 32,872 $ 1,152 Food and Beverage 1,048 595 $ 19,276 19,883 Secured by real estate and industrial Other Total (in millions, except ratios) Net charge-offs/(recoveries) Average retained loans 2021 2020 2021 2020 2021 2020 2021 2020 $ 13 $ 10 $ 105 $ 737 $ 24 $ 52 $ 142 $ 799 Year ended December 31, Commercial 118,417 122,435 The following table presents net charge-offs/recoveries, average retained loans and net charge-off/recovery rate by loan class for the year ended December 31, 2021 and 2020. 1,129 $ 27,559 95,685 162,600 117,886 $ 28,624 10,523 27,427 $ 65,542 $128,312 1,105 4,442 159,445 312,355 $221,319 $241,130 $ 66,574 $ 71,089 $ 600,112 $ 3,762 $ 9,454 $ 9,129 18,206 2,258 1,025 16,778 19 3,311 $ 23,797 86,557 99,679 $ 19,170 9,498 10,649 $ 241,130 $ 66,574 $ 63,285 1,087 $ 71,089 138,015 162,554 270,125 December 31, (in millions) Total, net of cash collateral Liquid securities and other cash collateral held against derivative receivables Total, net of liquid securities and other cash collateral Other collateral held against derivative receivables Total, net of collateral 2021 2020 $ 57,081 $ 75,444 (a) (10,102) (14,806) $ 46,979 $ 60,638 (a) (1,544) (1,836) $ 45,435 $ 58,802 (a) Prior-period amounts have been revised to conform with the current presentation. 126 JPMorgan Chase & Co./2021 Form 10-K Derivative receivables The following tables summarize the net derivative receivables and the internal ratings profile for the periods presented. The Firm also holds additional collateral (primarily cash, G7 government securities, other liquid government agency and guaranteed securities, and corporate debt and equity securities) delivered by clients at the initiation of transactions, as well as collateral related to contracts that have a non-daily call frequency and collateral that the Firm has agreed to return but has not yet settled as of the reporting date. Although this collateral does not reduce the balances and is not included in the tables below, it is available as security against potential exposure that could arise should the fair value of the client's derivative contracts move in the Firm's favor. Refer to Note 5 for additional information on the Firm's use of collateral agreements. The fair value of derivative receivables reported on the Consolidated balance sheets were $57.1 billion and $75.4 billion at December 31, 2021 and 2020, respectively. The decrease was primarily driven by market movements and maturities of certain trades in CIB, partially offset by an increase in commodity derivatives. Derivative receivables represent the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and the related cash collateral held by the Firm. In addition, the Firm held liquid securities and other cash collateral that the Firm believes is legally enforceable and may be used as security when the fair value of the client's exposure is in the Firm's favor. For these purposes, the definition of liquid securities is consistent with the definition of high quality liquid assets as defined in the LCR rule. In management's view, the appropriate measure of current credit risk should also take into consideration other collateral, which generally represents securities that do not qualify as high quality liquid assets under the LCR rule, but that the Firm believes is legally enforceable. The collateral amounts for each counterparty are limited to the net derivative receivables for the counterparty. 224,918 526,557 509,907 Net charge-off/(recovery) rate 0.01 % 0.01 % 0.08 % 0.45 % 0.01 % 0.02 % 52,132 0.03 % JPMorgan Chase & Co./2021 Form 10-K 125 Management's discussion and analysis Lending-related commitments The Firm uses lending-related financial instruments, such as commitments (including revolving credit facilities) and guarantees, to address the financing needs of its clients. The contractual amounts of these financial instruments represent the maximum possible credit risk should the clients draw down on these commitments or when the Firm fulfills its obligations under these guarantees, and the clients subsequently fail to perform according to the terms of these contracts. Most of these commitments and guarantees have historically been refinanced, extended, cancelled, or expired without being drawn upon or a default occurring. As a result, the Firm does not believe that the total contractual amount of these wholesale lending-related commitments is representative of the Firm's expected future credit exposure or funding requirements. Refer to Note 28 for further information on wholesale lending- related commitments. Receivables from customers Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM that are collateralized by assets maintained in the clients' brokerage accounts (e.g., cash on deposit, and liquid and readily marketable debt or equity securities). Because of this collateralization, no allowance for credit losses is generally held against these receivables. To manage its credit risk the Firm establishes margin requirements and monitors the required margin levels on an ongoing basis, and requires clients to deposit additional cash or other collateral, or to reduce positions, when appropriate. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. Derivative contracts Derivatives enable clients and counterparties to manage risk including credit risk and risks arising from fluctuations in interest rates, foreign exchange and equities and commodities prices. The Firm makes markets in derivatives in order to meet these needs and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. The Firm also uses derivative instruments to manage its own credit risk and other market risk exposure. The nature of the counterparty and the settlement mechanism of the derivative affect the credit risk to which the Firm is exposed. For OTC derivatives the Firm is exposed to the credit risk of the derivative counterparty. For exchange-traded derivatives ("ETD"), such as futures and options, and cleared over-the-counter ("OTC-cleared") derivatives, the Firm can also be exposed to the credit risk of the relevant CCP. Where possible, the Firm seeks to mitigate its credit risk exposures arising from derivative contracts through the use of legally enforceable master netting arrangements and collateral agreements. The percentage of the Firm's OTC derivative transactions subject to collateral agreements - excluding foreign exchange spot trades, which are not typically covered by collateral agreements due to their short maturity and centrally cleared trades that are settled daily - was approximately 88% at both December 31, 2021 and 2020. Refer to Note 5 for additional information on the Firm's use of collateral agreements. Refer to Note 5 for a further discussion of derivative contracts, counterparties and settlement types. 0.16 % 6,587 $ Total Additions 2021 2020 $ 4,106 $ 1,271 2,909 6,753 Reductions: Paydowns and other 2,676 2,290 Gross charge-offs 268 922 Returned to performing status 1,106 569 Sales 520 137 Total reductions 4,570 Beginning balance Year ended December 31, (in millions) Wholesale nonaccrual loan activity The following table presents the change in the nonaccrual loan portfolio for the years ended December 31, 2021 and 2020. Since December 31, 2020, nonaccrual loan exposure decreased $1.7 billion, largely in Oil & Gas and Individuals and Individual Entities, with net portfolio activity and client- specific upgrades partially offset by client-specific downgrades. % Investment- grade 32 % (c) % Drawn 62 37 % 21 Total Oil & Gas (b) $ 37,516 $ 1,643 3,918 $ 47 % 29 % (a) Other Oil & Gas includes Integrated Oil & Gas companies, Midstream/Oil Pipeline companies and refineries. (b) Secured exposure was $18.0 billion and $13.2 billion at December 31, 2021 and 2020, respectively, over half of which is reserve-based lending to the Exploration & Production sub-sector; unsecured exposure is largely investment-grade. (c) Represents drawn exposure as a percent of credit exposure. JPMorgan Chase & Co./2021 Form 10-K 123 Management's discussion and analysis Loans In its wholesale businesses, the Firm provides loans to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. Refer to Note 12 for a further discussion on loans, including information about delinquencies, loan modifications and other credit quality indicators. 39,159 Commitments Net changes 2,835 Maturities and sensitivity to changes in interest rates The table below sets forth wholesale loan maturities and the distribution between fixed and floating interest rates based on the stated terms of the loan agreements by loan class. Refer to Note 12 for further information on loan classes. December 31, 2021 (in millions, except ratios) Wholesale loans: Secured by real estate Commercial and industrial Other Total wholesale loans Loans due after one year at fixed interest rates Secured by real estate Commercial and industrial Other Loans due after one year at variable interest rates Secured by real estate Commercial and industrial Other Total wholesale loans (a) Includes demand loans and overdrafts. 1 year or (a) less After 1 year through 5 years After 5 years through 15 years After 15 years JPMorgan Chase & Co./2021 Form 10-K 124 0.16 % 0.03 % Ending balance $ 2,445 $ 4,106 The following table presents net charge-offs/recoveries, which are defined as gross charge-offs less recoveries, for the years ended December 31, 2021 and 2020. The amounts in the table below do not include gains or losses from sales of nonaccrual loans recognized in noninterest revenue. Wholesale net charge-offs/(recoveries) Year ended December 31, (in millions, except ratios) 2021 2020 Loans (1,661) Average loans retained $ 509,907 Gross charge-offs 283 Gross recoveries collected (141) 954 (155) Net charge-offs/(recoveries) 142 799 Net charge-off/(recovery) rate $ 526,557 128 Lending-related December 31, 2020 504 $ 374 $ 94 $ related notes (h)(i) (190) $ Individuals and Individual Entities (b) 122,870 107,266 14,688 227 689 1,570 (17) Consumer & Retail 108,437 57,580 41,624 8,852 381 203 55 $ 4,294 $ (381) 27,576 $ 148,498 $ 1,203,283 120 JPMorgan Chase & Co./2021 Form 10-K Selected metrics Noninvestment-grade As of or for the year ended December 31, 2020 (in millions) Real Estate Credit exposure(f)(g) Investment- grade Noncriticized Criticized performing Criticized nonperforming accruing loans 30 days or more past due and Net charge- offs/ (recoveries) Credit derivative hedges and credit- Liquid securities and other cash collateral held against derivative receivables $ 116,124 $ (5) Technology, Media & Telecommunications (658) (61) Healthcare 60,118 44,901 13,356 1,684 177 96 104 (378) (191) Banks & Finance Cos 54,032 35,115 17,820 1,045 52 20 13 (659) 70 278 225 1,852 72,150 36,435 27,770 7,738 207 10 73 (984) (56) Asset Managers Total(e) 66,573 8,885 85 21 19 1 (4,685) Industrials 66,470 37,512 26,881 57,582 (1,648) 39,758 59,645 Loans held-for-sale and loans at fair value 209 11 6 (382) (4) Chemicals & Plastics 17,660 11,319 5,817 518 6 7 (67) Metals & Mining 16,696 7,848 8,491 294 63 27 7 914 (15) 7,011 33,203 60 (582) Automotive 34,573 24,606 9,446 399 122 95 (3) (463) State & Municipal Govt (c) 33,216 32,522 586 101 7 74 - (14) Utilities 25,069 (4) Transportation 14,635 4,180 2,599 1,578 3 (47) (217) All other(d) 111,690 97,537 Subtotal $ 1,103,880 $ 782,628 $ 13,580 283,069 $ 205 368 242 (5) 35,049 $ 3,134 $ 3,320 $ (8,313) 142 $ (20,190) $ (2,503) (10,102) Securities Firms 390 3,987 4,377 6,010 5,983 2,470 172 21 20 (110) (24) Insurance 13,926 Receivables from customers 9,943 96 (25) (2,366) Central Govt 11,317 11,067 250 (7,053) (72) Financial Markets Infrastructure 3,887 Oil & Gas 39,159 18,456 Real Estate Real Estate exposure was $155.1 billion as of December 31, 2021, of which $89.2 billion was multifamily lending as shown in the table below. Criticized exposure increased by $455 million from $4.8 billion at December 31, 2020 to $5.3 billion at December 31, 2021, driven by client-specific downgrades predominantly offset by client-specific upgrades and net portfolio activity. (in millions, except ratios) Multifamily (a) Office Other Income Producing Properties" Industrial Services and Non Income Producing Retail Lodging Total Real Estate Exposure(c) (in millions, except ratios) Multifamily(a) Office Other Income Producing Properties (b) Industrial Services and Non Income Producing Retail Lodging Total Real Estate Exposure (a) Multifamily exposure is largely in California. December 31, 2021 Loans and Lending-related Commitments Presented below is additional detail on certain of the Firm's industry exposures. Derivative Receivables Management's discussion and analysis JPMorgan Chase & Co./2021 Form 10-K 37,622 $ 3,951 $ 2,922 $ (49) (9,924) 799 $ (23,218) $ (3,423) (1,889) (14,806) Loans held-for-sale and loans at fair value Receivables from customers 35,111 47,710 Total(e) $ 1,123,075 (a) The industry rankings presented in the table as of December 31, 2020, are based on the industry rankings of the corresponding exposures at December 31, 2021, not actual rankings of such exposures at December 31, 2020. (b) Individuals and Individual Entities predominantly consists of Global Private Bank clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts. (c) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2021 and 2020, noted above, the Firm held: $7.1 billion and $7.2 billion, respectively, of trading assets; $15.9 billion and $20.4 billion, respectively, of AFS securities; and $14.0 billion and $12.8 billion, respectively, of HTM securities, issued by U.S. state and municipal governments. Refer to Note 2 and Note 10 for further information. (d) All other includes: SPES and Private education and civic organizations, representing approximately 94% and 6%, respectively, at December 31, 2021 and 92% and 8%, respectively, at December 31, 2020. (e) Excludes cash placed with banks of $729.6 billion and $516.9 billion, at December 31, 2021 and 2020, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (f) Credit exposure is net of risk participations and excludes the benefit of credit derivatives and credit-related notes used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. (g) Credit exposure includes held-for-sale and fair value option elected lending-related commitments. (h) Prior-period amounts have been revised to conform with the current presentation. (i) Generally excludes loans under payment deferral programs offered in response to the COVID-19 pandemic. (j) Represents the net notional amounts of protection purchased and sold through credit derivatives and credit-related notes used to manage the credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. The All other category includes purchased credit protection on certain credit indices. 121 Credit exposure % Investment- grade (d) 11,536 63 50 9,580 106 9,686 61 69 2,859 63 2,922 5 33 $ 153,956 $ 1,113 $ 155,069 77 % 77 % 24 11,512 64 75 % Drawn $ 89,032 $ 122 $ 89,154 84 % 89 % 16,409 $ 234 75 71 13,018 498 13,516 77 55 11,546 66 11,612 16,643 (9) 83 374 22,451 7,048 571 54 14 (7) (402) (1) Chemicals & Plastics 17,176 10,622 5,703 822 29 6 (83) Metals & Mining 15,542 5,958 8,699 704 30,124 Utilities (41) 41 14,969 4,952 782 11 249 (488) (4) Automotive 43,331 25,548 181 15,575 59 152 22 (434) State & Municipal Govt(c) 38,286 37,705 574 2 5 2,149 Loans and 8 (141) Infrastructure 6,515 6,449 66 (10) Securities Firms 8,048 All other(d) (h) 96,527 6,116 84,650 1,927 1 4 18 (h) Subtotal $ 1,040,254 $ 744,848 $ 10,999 253,833 504 Financial Markets (982) (8,364) 373 (13) Transportation 16,232 7,549 6,340 2,137 206 30 117 (83) 16 (26) 13,141 10,177 2,960 3 1 7 (1,771) Central Govt 17,025 16,652 Insurance 1,558 5 December 31, • Originates loans and • takes deposits Interest rate risk and prepayment risk • • Derivative CVA and associated hedges CB . investments Marketable equity investments • Retained loan portfolio Deposits AWM . Provides initial capital • Marketable equity investments in Derivatives FVA and fair value option elected liabilities DVA (a) Positions included in other sensitivity-based measures Fair value option elected liabilities DVA (a) Mortgage commitments, classified as derivatives Warehouse loans that are fair value option elected, classified as loans - debt instruments • MSRS • • Hedges of mortgage commitments, warehouse loans and MSRs, classified as derivatives Interest-only and mortgage- backed securities, classified as trading assets debt instruments, and related hedges, classified as derivatives Privately held equity and other investments measured at fair value; and certain real estate-related fair value option elected loans Fair value option elected liabilities Certain securities purchased, loaned or sold under resale agreements and securities borrowed Fair value option elected liabilities Certain fair value option elected loans Positions included in earnings-at-risk • . Retained loan portfolio Deposits Retained loan portfolio Deposits Trading assets/liabilities - debt and marketable equity instruments, and derivatives, including hedges of the retained loan portfolio products such as mutual funds and capital invested Capital invested alongside third-party investors, typically in privately distributed collective vehicles managed by AWM (i.e., co-investments) Privately held equity and other investments measured at fair value Foreign exchange exposure related to Firm-issued non- USD long-term debt ("LTD") and related hedges 134 JPMorgan Chase & Co./2021 Form 10-K derivatives Value-at-risk The framework is employed across the Firm using historical simulation based on data for the previous 12 months. The framework's approach assumes that historical changes in market values are representative of the distribution of potential outcomes in the immediate future. The Firm believes the use of Risk Management VaR provides a daily measure of risk that is closely aligned to risk management decisions made by the LOBS and Corporate and, along with other market risk measures, provides the appropriate information needed to respond to risk events. The Firm's Risk Management VaR is calculated assuming a one-day holding period and an expected tail-loss methodology which approximates a 95% confidence level. Risk Management VaR provides a consistent framework to measure risk profiles and levels of diversification across product types and is used for aggregating risks and monitoring limits across businesses. VaR results are reported to senior management, the Board of Directors and regulators. Underlying the overall VaR model framework are individual VaR models that simulate historical market returns for individual risk factors and/or product types. To capture material market risks as part of the Firm's risk management framework, comprehensive VaR model calculations are performed daily for businesses whose activities give rise to market risk. These VaR models are granular and incorporate numerous risk factors and inputs to simulate daily changes in market values over the historical period; inputs are selected based on the risk profile of each portfolio, as sensitivities and historical time series used to generate daily market values may be different across product types or risk management systems. The VaR model results across all portfolios are aggregated at the Firm level. As VaR is based on historical data, it is an imperfect measure of market risk exposure and potential future losses. In addition, based on their reliance on available historical data, limited time horizons, and other factors, VaR measures are inherently limited in their ability to measure certain risks and to predict losses, particularly those associated with market illiquidity and sudden or severe shifts in market conditions. For certain products, specific risk parameters are not captured in Var due to the lack of liquidity and availability of appropriate historical data. The Firm uses proxies to estimate the VaR for these and other products when daily time series are not available. It is likely that using an actual price-based time series for these products, if available, would affect the VaR results presented. The Firm therefore considers other nonstatistical measures such as stress testing, in addition to VaR, to capture and manage its market risk positions. The daily market data used in VaR models may be different than the independent third-party data collected for VCG price testing in its monthly valuation process. For example, in cases where market prices are not observable, or where proxies are used in VaR historical time series, the data sources may differ. Refer to Valuation process in Note 2 for further information on the Firm's valuation process. As VaR model calculations require daily data and a consistent source for valuation, it may not be practical to use the data collected in the VCG monthly valuation process for VaR model calculations. The Firm's VaR model calculations are periodically evaluated and enhanced in response to changes in the composition of the Firm's portfolios, changes in market conditions, improvements in the Firm's modeling techniques and measurements, and other factors. Such changes may affect historical comparisons of VaR results. Refer to Estimations and Model Risk Management on page 149 for information regarding model reviews and approvals. The Firm calculates separately a daily aggregated VaR in accordance with regulatory rules ("Regulatory VaR"), which is used to derive the Firm's regulatory VaR-based capital requirements under Basel III capital rules. This Regulatory VaR model framework currently assumes a ten business-day holding period and an expected tail loss methodology which approximates a 99% confidence level. Regulatory VaR is applied to "covered" positions as defined by Basel III capital rules, which may be different than the positions included in the Firm's Risk Management VaR. For example, credit derivative hedges of accrual loans are included in the Firm's Risk Management VaR, while Regulatory VaR excludes these credit derivative hedges. In addition, in contrast to the Firm's Risk Management VaR, Regulatory VaR currently excludes the diversification benefit for certain Var models. Refer to JPMorgan Chase's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website, for additional information on Regulatory VaR and the other components of market risk regulatory capital for the Firm (e.g., VaR-based measure, stressed VaR-based measure and the respective backtesting). JPMorgan Chase utilizes value-at-risk ("VaR"), a statistical risk measure, to estimate the potential loss from adverse market moves in the current market environment. The Firm has a single VaR framework used as a basis for calculating Risk Management VaR and Regulatory VaR. compensation and related hedges, classified as Certain deferred hedges, classified as derivatives alongside third-party investors Originates loans and takes deposits Corporate Manages the Firm's • liquidity, funding, capital, structural Risk from adverse movements in market factors (e.g., market prices, rates and credit spreads) Interest rate risk and prepayment risk Debt securities held in advance of distribution to clients, classified as trading assets - debt instruments interest rate and foreign exchange risks Structural interest rate risk from the Firm's traditional banking activities Structural non-USD foreign exchange risks Derivative positions measured through noninterest revenue in earnings Marketable equity investments • Retained loan portfolio Deposits Deposits with banks Investment securities portfolio and related interest rate hedges Long-term debt and related interest rate hedges • (a) Reflects structured notes in Risk Management VaR and the DVA on structured notes in other sensitivity-based measures. (b) The AWM and CB contributions to Firmwide average VaR were not material for the years ended December 31, 2021 and 2020. Initial seed capital investments and related Positions included in Risk Management VaR . • Basis and correlation risk from changes in the way asset values move relative to one another Interest rate risk and prepayment risk 2020 $ 23.2 $ 20.0 Private equity, various debt and equity instruments, and real assets Total carrying value $ December 31, December 31, 2021 7.3 $ 6.2 26.2 (a) Prior-period amount has been revised to conform with the current presentation. Refer to Note 25 for further information. Governance and oversight The Firm's approach to managing principal risk is consistent with the Firm's risk governance structure. A Firmwide risk policy framework exists for all principal investing activities and includes approval by executives who are independent from the investing businesses, as appropriate. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investments in accordance with relevant policies. As part of the risk governance structure, approved levels for investments are established and monitored for each relevant business or segment in order to manage the overall size of the portfolios. The Firm also conducts stress testing on these portfolios using specific scenarios that estimate losses based on significant market moves and/or other risk events. 132 JPMorgan Chase & Co./2021 Form 10-K 30.5 Tax-oriented investments, primarily in alternative energy and affordable housing (in billions) The table below presents the aggregate carrying values of the principal investment portfolios as of December 31, 2021 and 2020. 26 4,371 55 6,892 54 $ 16,386 100 % $ 28,328 100 % 131 JPMorgan Chase & Co./2021 Form 10-K Management's discussion and analysis INVESTMENT PORTFOLIO RISK MANAGEMENT Investment portfolio risk is the risk associated with the loss of principal or a reduction in expected returns on investments arising from the investment securities portfolio or from principal investments. The investment securities portfolio is predominantly held by Treasury and CIO in connection with the Firm's balance sheet and asset-liability management objectives. Principal investments are predominantly privately-held financial instruments and are managed in the LOBS and Corporate. Investments are typically intended to be held over extended periods and, accordingly, the Firm has no expectation for short-term realized gains with respect to these investments. Investment securities risk Investment securities risk includes the exposure associated with a default in the payment of principal and interest. This risk is mitigated given that the investment securities portfolio held by Treasury and CIO predominantly consists of high-quality securities. At December 31, 2021, the Treasury and CIO investment securities portfolio, net of allowance for credit losses, was $670.1 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available, and where not available, based primarily upon internal risk ratings). Refer to Corporate segment results on pages 79-80 and Note 10 for further information on the investment securities portfolio and internal risk ratings. Refer to Market Risk Management on pages 133-140 for further information on the market risk inherent in the portfolio. Refer to Liquidity Risk Management on pages 97-104 for further information on related liquidity risk. Governance and oversight Investment securities risks are governed by the Firm's Risk Appetite framework, and reviewed at the CTC Risk Committee with regular updates to the Board Risk Committee. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investment securities in accordance with relevant policies. Approved levels for investment securities are established for each risk category, including capital and credit risks. Principal investment risk Principal investments are typically privately-held financial instruments representing ownership interests or other forms of junior capital. In general, principal investments include tax-oriented investments and investments made to enhance or accelerate the Firm's business strategies and exclude those that are consolidated on the Firm's balance sheets. These investments are made by dedicated investing businesses or as part of a broader business strategy. The Firm's principal investments are managed by the LOBS and Corporate and are reflected within their respective financial results. The Firm's investments will continue to evolve in line with its strategies, including the Firm's commitment to support underserved communities and minority-owned businesses. The aggregate carrying values of the principal investment portfolios have not been significantly affected by the impact of the COVID-19 pandemic. MARKET RISK MANAGEMENT JPMorgan Chase & Co./2021 Form 10-K Market risk is the risk associated with the effect of changes in market factors such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. Market Risk Management monitors market risks throughout the Firm and defines market risk policies and procedures. Market Risk Management seeks to manage risk, facilitate efficient risk/return decisions, reduce volatility in operating performance and provide transparency into the Firm's market risk profile for senior management, the Board of Directors and regulators. Market Risk Management is responsible for the following functions: Management's discussion and analysis The following table summarizes the predominant business activities and related market risks, as well as positions which give rise to market risk and certain measures used to capture those risks, for each LOB and Corporate. In addition to the predominant business activities, each LOB and Corporate may engage in principal investing activities. To the extent principal investments are deemed market risk sensitive, they are reflected in relevant risk measures and captured in the table below. Refer to Investment Portfolio Risk Management on page 132 for additional discussion on principal investments. LOBS and Corporate CCB CIB Predominant business activities • • 133 Originates and services mortgage loans Originates loans and takes deposits Makes markets and services clients across fixed income, foreign exchange, equities and commodities Originates loans and takes deposits Related market risks • • Risk from changes in the probability of newly originated mortgage commitments closing Interest rate risk and prepayment risk Risk of loss from adverse movements in market prices and implied volatilities across interest rate, foreign exchange, credit, commodity and equity instruments • JPMorgan Chase & Co./2021 Form 10-K Market Risk Management periodically reviews the Firm's existing market risk measures to identify opportunities for enhancement, and to the extent appropriate, will calibrate those measures accordingly over time. risks or to predict losses. This imprecision may be heightened when sudden or severe shifts in market conditions occur. For additional discussion on model uncertainty refer to Estimations and Model Risk Management on page 149. • • Maintaining a market risk policy framework Independently measuring, monitoring and controlling LOB, Corporate, and Firmwide market risk Defining, approving and monitoring of limits Performing stress testing and qualitative risk assessments Risk measurement Measures used to capture market risk There is no single measure to capture market risk and therefore Market Risk Management uses various metrics, both statistical and nonstatistical, to assess risk including: • Value-at-risk (VAR) • Stress testing • • • Profit and loss drawdowns Earnings-at-risk Other sensitivity-based measures Risk monitoring and control Market risk exposure is managed primarily through a series of limits set in the context of the market environment and business strategy. In setting limits, Market Risk Management takes into consideration factors such as market volatility, product liquidity, accommodation of client business, and management judgment. Market Risk Management maintains different levels of limits. Firm level limits include VaR and stress limits. Similarly, LOB and Corporate limits include VaR and stress limits and may be supplemented by certain nonstatistical risk measures such as profit and loss drawdowns. Limits may also be set within the LOBS and Corporate, as well as at the legal entity level. Market Risk Management sets limits and regularly reviews and updates them as appropriate. Senior management is responsible for reviewing and approving certain of these risk limits on an ongoing basis. Limits that have not been reviewed within specified time periods by Market Risk Management are reported to senior management. The LOBS and Corporate are responsible for adhering to established limits against which exposures are monitored and reported. Limit breaches are required to be reported in a timely manner to limit approvers, which include Market Risk Management and senior management. In the event of a breach, Market Risk Management consults with senior members of appropriate groups within the Firm to determine the suitable course of action required to return the applicable positions to compliance, which may include a reduction in risk in order to remedy the breach or granting a temporary increase in limits to accommodate an expected increase in client activity and/or market volatility. Certain Firm, Corporate or LOB-level limit breaches are escalated as appropriate. Market Risk Management continues to actively monitor the impact of the COVID-19 pandemic on market risk exposures by leveraging existing risk measures and controls. Models used to measure market risk are inherently imprecise and are limited in their ability to measure certain Market Risk Management 135 Management's discussion and analysis The table below shows the results of the Firm's Risk Management VaR measure using a 95% confidence level. VaR can vary significantly as positions change, market volatility fluctuates, and diversification benefits change. 94 20 10 82 (a) (c) (c) (a) (c) 14 (22) NM (17) (c) NM NM $ 55 $ 24 $ 153 NM 25 NM (c) 1 12 (b) (b) (b) (b) 24 14 94 19 9 82 (a) (4) (c) (c) NM NM (4) (a) (c) NM $ 95 11 $ $ 164 136 $ millions Daily Risk Management VaR 175 150 125 100 75 50 25 The following graph presents daily Risk Management VaR for the four trailing quarters. As noted previously, average Total VaR decreased by $40 million for the year ended December 31, 2021, when compared with the prior year. Daily Risk Management VaR has also declined, returning to pre-pandemic levels, as the volatility which occurred in late March of 2020 at the onset of the COVID-19 pandemic has rolled out of the one-year historical look-back period. 0 Second Quarter Third Quarter Fourth Quarter 2021 2021 2021 2021 JPMorgan Chase & Co./2021 Form 10-K Ratings profile of derivative receivables First Quarter Total VaR CIB VaR 9 (a) Diversification benefit represents the difference between the portfolio VaR and the sum of its individual components. This reflects the non-additive nature of VaR due to imperfect correlation across LOBS, Corporate, and risk types. (b) Average and maximum Corporate and other LOB VaR were primarily driven by a private equity position that became publicly traded at the end of the third quarter of 2020. As of March 31, 2021 the Firm no longer held this position. (c) The maximum and minimum VaR for each portfolio may have occurred on different trading days than the components and consequently diversification benefit is not meaningful. Generally, average VaR across risk types and LOBS was lower due to volatility which occurred at the onset of the COVID-19 pandemic rolling out of the one-year historical look-back period, predominantly impacting exposures in fixed income and commodities. As a result, average Total VaR decreased by $40 million for the year ended December 31, 2021 when compared with the prior year. In the current year, maximum VaR remained elevated relative to average VaR as the aforementioned volatility was still included in the historical look-back period in the first quarter of 2021. Effective July 1, 2020, the Firm refined the scope of VaR to exclude certain real estate-related fair value option elected loans, and included them in other sensitivity-based measures to more effectively measure the risk from these loans. In the absence of this refinement, the average Total VaR and each of the components would have been higher by the amounts reported in the following table: For the year ended December 31, (in millions) Amount by which reported average VaR would have been higher 2021 2020 CIB fixed income VaR $ 5 $ 11 CIB trading VaR 5 9 5 9 4 32 1,134 3 162 Min Max $ 60 $ 30 $ 153 $ 98 $ Avg. 35 2 27 10 4 18 16 8 38 24 6 Max Min Avg. Total VaR As of or for the year ended December 31, (in millions) CIB trading VaR by risk type Fixed income Foreign exchange Equities Commodities and other Diversification benefit to CIB trading VaR CIB trading VaR Credit portfolio VaR Diversification benefit to CIB VaR CIB VaR CCB VaR Corporate and other LOB VAR Diversification benefit to other VaR Other VaR Diversification benefit to CIB and other VaR Total VaR 2021 2020 13 5 41 9 16 3 28 (a) (c) (6) (c) (a) (c) 12 (c) NM (17) NM NM 52 22 133 92 31 NM 4 6 160 43 28 7 47 (49) (a) (c) (c) NM NM (67) (a) (c) (c) NM NM 52 22 134 93 32 19 29 $ 156 15 313 (665) $ $ Asset-specific (b) Impairment methodology $ 2,409 $ 2,222 $ $ 187 $ 2,261 $ 2,148 $ 113 $ Ending balance at December 31, 1,121 (1) (1) $ 1,079 Portfolio-based 9,937 Impairment methodology $ 28,328 $ 6,892 $ 17,800 $ 3,636 $ 16,386 $ 1,308 27,020 $ 682 6,210 2,430 633 17,167 (7) 3,643 $ $ (89) 16,475 263 4,108 4,371 $ 1,765 $ 10,250 $ Total allowance for loan losses $ Asset-specific 42 1 $ Beginning balance at January 1, Allowance for lending-related commitments $ 28,328 $ 6,892 $ 17,800 3,636 $ 187 $ 16,386 1,765 $ Ending balance at December 31, 1 1 (6) 5,259 16,291 4,431 $ 10,250 (149) 1 $ $ 2,409 Other (74) (75) Provision for lending-related commitments 98 (35) 133 NA $ 2,222 ΝΑ ΝΑ Cumulative effect of a change in accounting principle (a) $ 1,191 1,179 $ $ 12 $ NA 10,886 Portfolio-based Total allowance for investment securities 89 213 NM 1.94 Net charge-off rates 36 Allowance for loan losses to retained nonaccrual loans excluding credit card 323 208 0.03 NM 236 213 NM 36 Allowance for loan losses to retained nonaccrual loans (c) 2.95 % 1.34 % 12.41 % 67 1.20 % 0.30 0.06 Total consumer Credit card Consumer, excluding credit card Auto and other Residential real estate (in millions, except ratios) December 31, The table below presents a breakdown of the allowance for loan losses by loan class. Refer to Note 12 for further information on loan classes. 67 Allocation of allowance for loan losses 130 (a) Represents the impact to allowance for credit losses upon the adoption of CECL on January 1, 2020. Refer to Note 1 for further information. (b) Includes collateral dependent loans, including those considered TDRS and those for which foreclosure is deemed probable, modified PCD loans, and non- collateral dependent loans that have been modified or are reasonably expected to be modified in a TDR. Also includes risk-rated loans that have been placed on nonaccrual status for the wholesale portfolio segment. The asset-specific credit card allowance for loan losses modified or reasonably expected to be modified in a TDR is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (c) The Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. 0.55 0.16 2.93 120 208 NM JPMorgan Chase & Co./2021 Form 10-K Total allowance for lending-related commitments 1.62 % 6.64 % $ 114 2,295 $ 114 2,108 187 $ $ $ NA 167 2,094 167 1,981 113 $ $ $ 1,878 $ 10,250 $ 6,519 NA $ 113 $ Total allowance for credit losses $ 0.78 % 2,148 $ 2,261 NA $ 42 $ 18,689 $ 0.60 % Allowance for loan losses to retained loans Credit ratios 958,303 $960,506 $514,947 509,907 $302,127 $143,432 302,005 146,391 $1,010,206 965,271 $ 187 $ $560,354 526,557 Retained loans, average Retained loans, end of period Memo: $ 9,114 $ 30,815 $ 3,823 $ 17,800 2,222 $ 2,409 NA $ 78 ΝΑ ΝΑ $295,556 $154,296 298,814 139,900 974 (9,071) (2,375) (4) Credit derivatives and credit-related notes used in credit portfolio management activities The Firm also uses credit derivatives as an end-user to manage other exposures, including credit risk arising from certain securities held in the Firm's market-making businesses. These credit derivatives are not included in credit portfolio management activities. Included in the Firm's end-user activities are credit derivatives used to mitigate the credit risk associated with traditional lending activities (loans and lending-related commitments) and derivatives counterparty exposure in the Firm's wholesale businesses (collectively, "credit portfolio management activities"). Information on credit portfolio management activities is provided in the table below. Credit portfolio management activities The Firm uses credit derivatives for two primary purposes: first, in its capacity as a market-maker, and second, as an end-user, to manage the Firm's own credit risk associated with various exposures. Credit derivatives Management's discussion and analysis 127 December 31, (in millions) JPMorgan Chase & Co./2021 Form 10-K DRE AVG years 10 years year years 5 2 Peak 1 Credit derivatives and credit-related notes used to manage: Credit derivatives and credit-related notes used in credit portfolio management activities • a $2.6 billion net reduction in wholesale, across the LOBS. The Firm's allowance for credit losses is estimated using a weighted average of five internally developed macroeconomic scenarios. As of December 31, 2021, the Firm assigned more balanced weightings to both its adverse and upside scenarios compared to the significant weighting that the Firm placed on its adverse scenarios as of December 31, 2020, reflecting the sustained improvement and resilience of the macroeconomic environment, despite the ongoing impact of the COVID-19 pandemic. In addition, because the impact of the COVID-19 pandemic and governmental actions taken in response to the pandemic caused a dislocation in certain historical relationships used for modeling credit loss estimates, the Firm continues to place reliance on management judgment and make adjustments specific to that dislocation, although to a lesser extent than in 2020. The allowance for credit losses of $18.7 billion reflects remaining uncertainties, including the potential impact that additional waves or variants of COVID-19 may have on the pace of economic growth and near-term supply chain disruptions. • a $9.5 billion reduction in consumer, predominantly in the credit card portfolio; and The allowance for credit losses as of December 31, 2021 was $18.7 billion, a decrease from $30.8 billion at December 31, 2020. The decrease in the allowance for credit losses was primarily driven by improvements in the macroeconomic environment, consisting of: Discussion of changes in the allowance the allowance for credit losses on investment securities, which is recognized within Investment Securities on the Consolidated balance sheets. the allowance for loan losses, which covers the Firm's retained loan portfolios (scored and risk-rated) and is presented separately on the Consolidated balance sheets, the allowance for lending-related commitments, which is presented on the Consolidated balance sheets in accounts payable and other liabilities, and The Firm's allowance for credit losses represents management's estimate of expected credit losses over the remaining expected life of the Firm's financial assets measured at amortized cost and certain off-balance sheet lending-related commitments. The Firm's allowance for credit losses comprises: ALLOWANCE FOR CREDIT LOSSES Loans and lending-related commitments Derivative receivables JPMorgan Chase & Co./2021 Form 10-K The effectiveness of credit default swaps ("CDS") as a hedge against the Firm's exposures may vary depending on a number of factors, including the named reference entity (i.e., the Firm may experience losses on specific exposures that are different than the named reference entities in the purchased CDS); the contractual terms of the CDS (which may have a defined credit event that does not align with an actual loss realized by the Firm); and the maturity of the Firm's CDS protection (which in some cases may be shorter than the Firm's exposures). However, the Firm generally seeks to purchase credit protection with a maturity date that is the same or similar to the maturity date of the exposure for which the protection was purchased, and remaining differences in maturity are actively monitored and managed by the Firm. Refer to Credit derivatives in Note 5 for further information on credit derivatives and derivatives used in credit portfolio management activities. The credit derivatives used in credit portfolio management activities do not qualify for hedge accounting under U.S. GAAP; these derivatives are reported at fair value, with gains and losses recognized in principal transactions revenue. In contrast, the loans and lending-related commitments being risk-managed are accounted for on an accrual basis. This asymmetry in accounting treatment, between loans and lending-related commitments and the credit derivatives used in credit portfolio management activities, causes earnings volatility that is not representative, in the Firm's view, of the true changes in value of the Firm's overall credit exposure. (a) Amounts are presented net, considering the Firm's net protection purchased or sold with respect to each underlying reference entity or index. Prior-period amounts have been revised to conform with the current presentation. $ 20,190 $ 23,218 $ 4,856 18,362 $ 4,138 16,052 2020 Notional amount of protection purchased and sold (a) 2021 128 The Firm's central case assumptions reflected U.S. unemployment rates and year over year growth in U.S. real GDP as follows: 0 40 33 15,157 37,013 67 % $ 30,278 $ collateral of collateral 21,789 Exposure net of Exposure net of collateral 2020 2021 Total Noninvestment-grade Investment-grade 995 (in millions, except ratios) % of exposure net 20 $ 100 % $ 60 80 100 120 140 (in billions) December 31, 2021 management process for derivatives exposures takes into consideration the potential impact of wrong-way risk, which is broadly defined as the risk that exposure to a counterparty is positively correlated with the impact of a default by the same counterparty, which could cause exposure to increase at the same time as the counterparty's capacity to meet its obligations is decreasing. Many factors may influence the nature and magnitude of these correlations over time. To the extent that these correlations are identified, the Firm may adjust the CVA associated with a particular counterparty's AVG. The Firm risk manages exposure to changes in CVA by entering into credit derivative contracts, as well as interest rate, foreign exchange, equity and commodity derivative contracts. The below graph shows exposure profiles to the Firm's current derivatives portfolio over the next 10 years as calculated by the Peak, DRE and AVG metrics. The three measures generally show that exposure will decline after the first year, if no new trades are added to the portfolio. Exposure profile of derivatives measures 45,435 The fair value of the Firm's derivative receivables incorporates CVA to reflect the credit quality of counterparties. CVA is based on the Firm's AVG to a counterparty and the counterparty's credit spread in the credit derivatives market. The Firm believes that active risk management is essential to controlling the dynamic credit risk in the derivatives portfolio. In addition, the Firm's risk DRE exposure is a measure that expresses the risk of derivative exposure, including the benefit of collateral, on a basis intended to be equivalent to the risk of loan exposures. DRE is a less extreme measure of potential credit loss than Peak and is used as an input for aggregating derivative credit risk exposures with loans and other credit risk. Peak represents a conservative measure of potential derivative exposure, including the benefit of collateral, to a counterparty calculated in a manner that is broadly equivalent to a 97.5% confidence level over the life of the transaction. Peak is the primary measure used by the Firm for setting credit limits for derivative contracts, senior management reporting and derivatives exposure management. While useful as a current view of credit exposure, the net fair value of the derivative receivables does not capture the potential future variability of that credit exposure. To capture the potential future variability of credit exposure, the Firm calculates, on a client-by-client basis, three measures of potential derivatives-related credit loss: Peak, Derivative Risk Equivalent ("DRE"), and Average exposure ("AVG"). These measures all incorporate netting and collateral benefits, where applicable. 100 % 37 63 % % of exposure net of collateral 58,802 Finally, AVG is a measure of the expected fair value of the Firm's derivative exposure, including the benefit of collateral, at future time periods. AVG over the total life of the derivative contract is used as the primary metric for pricing purposes and is used to calculate credit risk capital and CVA, as further described below. U.S. unemployment rate (a) YoY growth in U.S. real GDP(b) Assumptions at December 31, 2021 2Q22 4.2 % 3.1 % 954 5,077 805 4,564 283 3,651 630 4,172 6,836 (1,642) 297 ΝΑ ΝΑ NA NA Gross recoveries collected Gross charge-offs Cumulative effect of a change in accounting principle (a) 5,517 $ 13,123 (619) (141) (2) Other (4,838) (1,858) Provision for loan losses 799 4,286 174 (939) 2,865 2,712 11 Net charge-offs (1,577) (155) (791) (631) (1,699) 142 5,683 $ 4,902 $ $ 2,538 3.9 % 3.5 % 9.2 % 5.1 % 5.7 % 6.8 % U.S. unemployment rate YoY growth in U.S. real GDP (b) (a) (a) Reflects quarterly average of forecasted U.S. unemployment rate. (b) As of December 31, 2021, the year over year growth in U.S. real GDP in the forecast horizon of the central scenario is calculated as the percent change in U.S. real GDP levels from the prior year. This year over year growth rate replaces the previously disclosed pandemic- focused measure of the cumulative change in U.S. real GDP from pre- pandemic conditions at December 31, 2019. Prior periods have been revised to conform with the current presentation. 2Q22 2Q21 Assumptions at December 31, 2020 2.1 % 2.8 % 3.9 % 4.0 % 2Q23 4Q22 4Q21 Subsequent changes to this forecast and related estimates will be reflected in the provision for credit losses in future periods. Refer to Critical Accounting Estimates Used by the Firm on pages 150-153 for further information on the allowance for credit losses and related management judgments. Refer to Consumer Credit Portfolio on pages 110-116, Wholesale Credit Portfolio on pages 117-128 for additional information on the consumer and wholesale credit portfolios. JPMorgan Chase & Co./2021 Form 10-K $ 28,328 $ 17,800 $ 6,892 $ 3,636 Beginning balance at January 1, Total Wholesale Credit card Consumer, excluding credit card Total Credit card Wholesale Consumer, excluding credit card Allowance for loan losses (in millions, except ratios) Year ended December 31, 2020 2021 Allowance for credit losses and related information Management's discussion and analysis 129 Secured by real estate Commercial and industrial $ 4,371 12,015 1,589 7 948 23 % 2,047 $ Percent of retained loans to total retained loans 8 Allowance for loan losses $ Allowance for loan losses 2020 2021 Total Total wholesale Other 817 1,765 Percent of retained loans to total retained loans 22 % 3,636 29 3,643 14 1,881 12 12 1,495 46 2,115 21,436 45 15 17,800 15 10,250 31 Consists of certain real estate-related fair value option elected loans, privately held equity and other investments held at fair value" (d) Consists of seed capital and related hedges; fund co-investments(); and certain deferred compensation and related hedges" Description Asset Management activities Debt and equity(a) Sensitivity measure Activity Other debt and equity 2021 (919) 10% decline in market value $ (69) $ (48) 10% decline in market value (971) Funding activities Year ended December 31, Gain/(loss) (in millions) Non-USD LTD cross-currency basis 2020 The table below represents the potential impact to net revenue, OCI or noninterest expense for market risk sensitive instruments that are not included in VaR or earnings-at-risk. Where appropriate, instruments used for hedging purposes are reported net of the positions being hedged. The sensitivities disclosed in the table below may not be representative of the actual gain or loss that would have been realized at December 31, 2021 and 2020, as the movement in market parameters across maturities may vary and are not intended to imply management's expectation of future changes in these sensitivities. Parallel shift: Other sensitivity-based measures 4.5 The change in the Firm's U.S. dollar sensitivities as of December 31, 2021 compared to December 31, 2020 reflected updates to the Firm's baseline for higher rates as well as the impact of changes in the Firm's balance sheet. The Firm's sensitivity to rates is primarily a result of assets repricing at a faster pace than deposits. The Firm's non-U.S. dollar sensitivities are presented in the table below. December 31, (in billions) Non-USD LTD hedges foreign currency ("FX") exposure +100 bps shift in rates Flatter yield curve: +100 bps shift in short-term rates 2021 2020 $ 0.8 $ 0.9 0.8 0.8 The results of the non-U.S. dollar interest rate scenario involving a steeper yield curve with long-term rates rising by 100 basis points and short-term rates staying at current levels were not material to the Firm's earnings-at-risk at December 31, 2021 and 2020. JPMorgan Chase & Co./2021 Form 10-K 139 Management's discussion and analysis Non-U.S. dollar foreign exchange risk Non-U.S. dollar FX risk is the risk that changes in foreign exchange rates affect the value of the Firm's assets or liabilities or future results. The Firm has structural non-U.S. dollar FX exposures arising from capital investments, forecasted expense and revenue, the investment securities portfolio and non-U.S. dollar-denominated debt issuance. Treasury and CIO, working in partnership with the LOBS, primarily manage these risks on behalf of the Firm. Treasury and CIO may hedge certain of these risks using derivatives. The Firm quantifies the market risk of certain debt and equity and funding activities by assessing the potential impact on net revenue, other comprehensive income ("OCI") and noninterest expense due to changes in relevant market variables. Refer to the predominant business activities that give rise to market risk on page 134 for additional information on the positions captured in other sensitivity-based measures. Derivatives funding spread risk currency Fair value option elected liabilities - funding spread risk" 1 basis point parallel increase in spread 3 3 (a) Excludes equity securities without readily determinable fair values that are measured under the measurement alternative. Refer to Note 2 for additional information. (b) Effective September 30, 2021, the Firm's funding spread risk measure for both derivatives and fair value option elected liabilities represents the sensitivity to the Firm's FVA spread. Previously, these measures represented the sensitivity to the Firm's credit spread observed in the market. The Firm believes the updated measure is more reflective of the Firm's funding spread risk. Prior-period amounts have been revised to conform with the current presentation. (c) Impact recognized through net revenue. (d) Impact recognized through noninterest expense. (e) Impact recognized through OCI. 140 (3) JPMorgan Chase & Co./2021 Form 10-K The Firm, through its LOBS and Corporate, may be exposed to country risk resulting from financial, economic, political or other significant developments which adversely affect the value of the Firm's exposures related to a particular country or set of countries. The Country Risk Management group actively monitors the various portfolios which may be impacted by these developments and measures the extent to which the Firm's exposures are diversified given the Firm's strategy and risk tolerance relative to a country. Organization and management Country Risk Management is an independent risk management function that assesses, manages and monitors exposure to country risk across the Firm. The Firm's country risk management function includes the following activities: • . • • Maintaining policies, procedures and standards COUNTRY RISK MANAGEMENT (3) 1 basis point parallel increase in spread 40 Fair value option elected liabilities - interest rate sensitivity Represents the basis risk on derivatives used to hedge the foreign exchange risk on the non- USD LTD(e) Primarily represents the foreign exchange revaluation on the fair value of the derivative (e) hedges Impact of changes in the spread related to derivatives FVAC) Impact of changes in the spread related to fair value option elected liabilities DVA (e) Interest rate sensitivity on fair value option elected liabilities resulting from a change in the Firm's own credit spreade Interest rate sensitivity related to risk management of changes in the Firm's own credit spread on the fair value option elected liabilities noted above 15 13 1 basis point parallel (16) (16) tightening of cross currency basis 10% depreciation of 2.4 1 basis point parallel increase in spread (7) (9) 1 basis point parallel increase in spread 41 (b) 3.2 Forecasted balance sheet, as well as modeled prepayment and reinvestment behavior, but exclude assumptions about actions that could be taken by the Firm or its clients and customers in response to any such instantaneous rate changes. Mortgage prepayment assumptions are based on the interest rates used in the scenarios compared with underlying contractual rates, the time since origination, and other factors which are updated periodically based on historical experience. Deposit forecasts used in the baseline and scenarios do not include assumptions to account for the reversal of Quantitative Easing. 6.9 12 8 6 6 0 Days with Backtesting Gains 0%-50% >50% 100% >100% 150% 10 >150% Days with Backtesting Losses Losses as a Percentage of Risk Management VaR (%) JPMorgan Chase & Co./2021 Form 10-K Backtesting Exceptions for Trailing 12 Months 1Q21 0 2Q21 4 I Trailing 12 Months 4Q21 25 I 20 3.9 VaR backtesting The Firm performs daily VaR model backtesting, which compares the daily Risk Management VaR results with the daily gains and losses that are utilized for VaR backtesting purposes. The gains and losses depicted in the chart below do not reflect the Firm's reported revenue as they exclude select components of total net revenue, such as those associated with the execution of new transactions (i.e., intraday client-driven trading and intraday risk management activities), fees, commissions, certain valuation adjustments and net interest income. These excluded components of total net revenue may more than offset the backtesting gain or loss on a particular day. The definition of backtesting gains and losses above is consistent with the requirements for backtesting under Basel III capital rules. A backtesting exception occurs when the daily backtesting loss exceeds the daily Risk Management VaR for the prior day. Under the Firm's Risk Management VaR methodology, assuming current changes in market values are consistent with the historical changes used in the simulation, the Firm would expect to incur VaR backtesting exceptions on average five times every 100 trading days. The number of VaR backtesting exceptions observed can differ from the statistically expected number of backtesting exceptions if the current level of market volatility is materially different from the level of market volatility during the 12 months of historical data used in the VaR calculation. For the 12 months ended December 31, 2021, the Firm posted backtesting gains on 145 of the 260 days, and observed 20 VaR backtesting exceptions. Twelve of the backtesting exceptions were in the three months ended December 31, 2021 as market volatility, particularly related to interest rates, was materially higher than the market volatility in the 12 months of historical data used for the VaR calculation. Firmwide backtesting loss days can differ from the loss days for which Fixed Income Markets and Equity Markets posted losses, as disclosed in CIB Markets revenue, as the population of positions which compose each metric are different and due to the exclusion of select components of total net revenue in backtesting gains and losses as described above. For more information on CIB Markets revenue, refer to pages 70-71. The following chart presents the distribution of Firmwide daily backtesting gains and losses for the trailing 12 months and three months ended December 31, 2021. The daily backtesting losses are displayed as a percentage of the corresponding daily Risk Management VaR. The count of days with backtesting losses are shown in aggregate, in fifty percentage point intervals. Backtesting exceptions are displayed within the intervals that are greater than one hundred percent. The results in the chart below differ from the results of backtesting disclosed in the Market Risk section of the Firm's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are based on Regulatory VaR applied to the Firm's covered positions. Distribution of Daily Backtesting Gains and Losses Count of Trading Days 175 145 150 125 100 75 69 50 24 26 Backtesting Exceptions | 3Q21 1.8 4 12 Earnings-at-risk scenarios estimate the potential change to a net interest income baseline, over the following 12 months utilizing multiple assumptions. These scenarios include a parallel shift involving changes to both short-term and long-term rates by an equal amount; a steeper yield curve involving holding short-term rates constant and increasing long-term rates; and a flatter yield curve involving increasing short-term rates and holding long-term rates constant. These scenarios consider many different factors, including: • The impact on exposures as a result of instantaneous changes in interest rates from baseline rates. consistent with a comprehensive country risk framework Assigning sovereign ratings, assessing country risks and establishing risk tolerance relative to a country Measuring and monitoring country risk exposure and stress across the Firm • The pricing sensitivity of deposits, known as deposit betas, represent the amount by which deposit rates paid could change upon a given change in market interest rates. The deposit rates paid in these scenarios differ from actual deposit rates paid, due to repricing lags and other factors. The Firm's earnings-at-risk scenarios are periodically evaluated and enhanced in response to changes in the composition of the Firm's balance sheet, changes in market conditions, improvements in the Firm's simulation and other factors. While a relevant measure of the Firm's interest rate exposure, the earnings-at-risk analysis does not represent a forecast of the Firm's net interest income (Refer to Outlook on page 49 for additional information). The Firm's U.S. dollar sensitivities are presented in the table below. December 31, term debt and any related interest rate hedges, and funds transfer pricing of other positions in risk management VaR and other sensitivity-based measures as described on page 134. (in billions) Parallel shift: Steeper yield curve: +100 bps shift in long-term rates +100 bps shift in short-term rates Flatter yield curve: 2021 2020 $ 5.0 $ +100 bps shift in rates JPMorgan Chase & Co./2021 Form 10-K 138 The Firm manages interest rate exposure related to its assets and liabilities on a consolidated, Firmwide basis. Business units transfer their interest rate risk to Treasury and CIO through funds transfer pricing, which takes into account the elements of interest rate exposure that can be risk-managed in financial markets. These elements include asset and liability balances and contractual rates of interest, contractual principal payment schedules, expected prepayment experience, interest rate reset dates and maturities, rate indices used for repricing, and any interest rate ceilings or floors for adjustable rate products. One way the Firm evaluates its structural interest rate risk is through earnings-at-risk. Earnings-at-risk estimates the Firm's interest rate exposure for a given interest rate scenario. It is presented as a sensitivity to a baseline, which includes net interest income and certain interest rate sensitive fees. The baseline uses market interest rates and in the case of deposits, pricing assumptions. The Firm conducts simulations of changes to this baseline for interest rate-sensitive assets and liabilities denominated in U.S. dollars and other currencies ("non-U.S. dollar” currencies). These simulations primarily include retained loans, deposits, deposits with banks, investment securities, long- 137 Management's discussion and analysis Other risk measures Stress testing Along with VaR, stress testing is an important tool used to assess risk. While VaR reflects the risk of loss due to adverse changes in markets using recent historical market behavior, stress testing reflects the risk of loss from hypothetical changes in the value of market risk sensitive positions applied simultaneously. Stress testing measures the Firm's vulnerability to losses under a range of stressed but possible economic and market scenarios. The results are used to understand the exposures responsible for those potential losses and are measured against limits. The Firm's stress framework covers market risk sensitive positions in the LOBS and Corporate. The framework is used to calculate multiple magnitudes of potential stress for both market rallies and market sell-offs, assuming significant changes in market factors such as credit spreads, equity prices, interest rates, currency rates and commodity prices, and combines them in multiple ways to capture an array of hypothetical economic and market scenarios. The Firm generates a number of scenarios that focus on tail events in specific asset classes and geographies, including how the event may impact multiple market factors simultaneously. Scenarios also incorporate specific idiosyncratic risks and stress basis risk between different products. The flexibility in the stress framework allows the Firm to construct new scenarios that can test the outcomes against possible future stress events. Stress testing results are reported periodically to senior management of the Firm, as appropriate. Stress scenarios are governed by the overall stress framework, under the oversight of Market Risk Management, and the models to calculate the stress results are subject to the Firm's Estimations and Model Risk Management Policy. The Firmwide Market Risk Stress Methodology Committee reviews and approves changes to stress testing methodology and scenarios across the Firm. Significant changes to the framework are escalated to senior management, as appropriate. The Firm's stress testing framework is utilized in calculating the Firm's CCAR and other stress test results, which are reported periodically to the Board of Directors. In addition, stress testing results are incorporated into the Firm's Risk Appetite framework, and are reported periodically to the Board Risk Committee. Profit and loss drawdowns Profit and loss drawdowns are used to highlight trading losses above certain levels of risk tolerance. A profit and loss drawdown is a decline in revenue from its year-to-date peak level. Earnings-at-risk The effect of interest rate exposure on the Firm's reported net income is important as interest rate risk represents one of the Firm's significant market risks. Interest rate risk arises not only from trading activities but also from the Firm's traditional banking activities, which include extension of loans and credit facilities, taking deposits, issuing debt and the investment securities portfolio. Refer to the table on page 134 for a summary by LOB and Corporate, identifying positions included in earnings-at-risk. The CTC Risk Committee establishes the Firm's structural interest rate risk policy and related limits, which are subject to approval by the Board Risk Committee. Treasury and CIO, working in partnership with the LOBS, calculates the Firm's structural interest rate risk profile and reviews it with senior management, including the CTC Risk Committee. In addition, oversight of structural interest rate risk is managed through a dedicated risk function reporting to the CTC CRO. This risk function is responsible for providing independent oversight and governance around assumptions and establishing and monitoring limits for structural interest rate risk. The Firm manages structural interest rate risk generally through its investment securities portfolio and interest rate derivatives. Structural interest rate risk can occur due to a variety of factors, including: • • • Differences in timing among the maturity or repricing of assets, liabilities and off-balance sheet instruments Differences in the amounts of assets, liabilities and off- balance sheet instruments that are maturing or repricing at the same time Differences in the amounts by which short-term and long- term market interest rates change (for example, changes in the slope of the yield curve) The impact of changes in the maturity of various assets, liabilities or off-balance sheet instruments as interest rates change 4Q21 Managing and approving country limits and reporting trends and limit breaches to senior management Developing surveillance tools, such as signaling models and ratings indicators, for early identification of potential country risk concerns 4.5 Sources and measurement The Firm's Security Awareness Program includes training that reinforces the Firm's Information Technology Risk and Security Management policies, standards and practices, as well as the expectation that employees comply with these policies. The Security Awareness Program engages personnel through training on how to identify potential cybersecurity risks and protect the Firm's resources and information. This training is mandatory for all employees globally on a periodic basis, and it is supplemented by Firmwide testing initiatives, including periodic phishing tests. The Firm provides specialized security training for certain employee roles such as application developers. Finally, the Firm's Global Privacy Program requires all employees to take periodic awareness training on data privacy. This privacy-focused training includes information about confidentiality and security, as well as responding to unauthorized access to or use of information. The IRM function provides oversight of the activities designed to identify, assess, measure, and mitigate cybersecurity risk. The Global Cybersecurity and Technology Control governance structure is designed to identify, escalate, and mitigate information security risks. This structure uses key governance forums to disseminate information and monitor technology efforts. These forums are established at multiple levels throughout the Firm and include representatives from each LOB and Corporate. The forums are used to escalate information security risks or other matters as appropriate. Global Technology Product Security Governance, Risk & Controls Identity & Access Management Cyber Operations • • • and personal information related to the Firm's employees and customers. The Cybersecurity and Technology Controls organization consists of business aligned information security managers that are supported within the organization by the following products that execute the Information Security Program for the Firm: JPMorgan Chase & Co./2021 Form 10-K 144 The Cybersecurity and Technology Control functions are responsible for governance and oversight of the Firm's Information Security Program. In partnership with the Firm's LOBS and Corporate, the Cybersecurity and Technology Control organization identifies information security risk issues and oversees programs for the technological protection of the Firm's information resources including applications, infrastructure as well as confidential Due to the impact of the COVID-19 pandemic, the Firm increased the use of remote access and video conferencing solutions provided by third parties to facilitate remote work. As a result the Firm deployed additional precautionary measures and controls to mitigate cybersecurity risks and those measures and controls remain place. To protect the confidentiality, integrity and availability of the Firm's infrastructure, resources and information, the Firm maintains a cybersecurity program designed to prevent, detect, and respond to cyberattacks. The Audit Committee is periodically provided with updates on the Firm's Information Security Program, recommended changes, cybersecurity policies and practices, ongoing efforts to improve security, as well as its efforts regarding significant cybersecurity events. In addition, the Firm has a cybersecurity incident response plan ("IRP") designed to enable the Firm to respond to attempted cybersecurity incidents, coordinate such responses with law enforcement and other government agencies, and notify clients and customers, as applicable. Among other key focus areas, the IRP is designed to mitigate the risk of insider trading connected to a cybersecurity incident, and includes various escalation points. Third parties with which the Firm does business or that facilitate the Firm's business activities (e.g., vendors, supply chain, exchanges, clearing houses, central depositories, and financial intermediaries) are also sources of cybersecurity risk to the Firm. Third party cybersecurity incidents such as system breakdowns or failures, misconduct by the employees of such parties, or cyberattacks, including ransomware and supply-chain compromises could affect their ability to deliver a product or service to the Firm or result in lost or compromised information of the Firm or its clients. Clients are also sources of cybersecurity risk to the Firm and its information assets, particularly when their activities and systems are beyond the Firm's own security and control systems. As a result, the Firm engages in regular and ongoing discussions with certain vendors and clients regarding cybersecurity risks and opportunities to improve security. However, where cybersecurity incidents occur as a result of client failures to maintain the security of their own systems and processes, clients are responsible for losses incurred. law enforcement, government officials, peer and industry groups, and has significantly increased efforts to educate employees and certain clients on the topic of cybersecurity risks. Ongoing business expansions may expose the Firm to potential new threats as well as expanded regulatory scrutiny including the introduction of new cybersecurity requirements. The Firm continues to make significant investments in enhancing its cyber defense capabilities and to strengthen its partnerships with the appropriate government and law enforcement agencies and other businesses in order to understand the full spectrum of cybersecurity risks in the operating environment, enhance defenses and improve resiliency against cybersecurity threats. The Firm actively participates in discussions and simulations of cybersecurity risks both internally and with Cybersecurity risk is the risk of the Firm's exposure to harm or loss resulting from misuse or abuse of technology by malicious actors. Cybersecurity risk is an important and continuously evolving focus for the Firm. Significant resources are devoted to protecting and enhancing the security of computer systems, software, networks, storage devices, and other technology assets. The Firm's security efforts are designed to protect against, among other things, cybersecurity attacks by unauthorized parties attempting to obtain access to confidential information, destroy data, disrupt or degrade service, sabotage systems or cause other damage. Cybersecurity risk Subcategories and examples of operational risks Operational risk can manifest itself in various ways. Operational risk subcategories such as Compliance risk, Conduct risk, Legal risk, and Estimations and Model risk as well as other operational risks, can lead to losses which are captured through the Firm's operational risk measurement processes. Refer to pages 146, 147, 148 and 149, respectively for more information on Compliance, Conduct, Legal, and Estimations and Model risk. Details on other select examples of operational risks are provided below. Escalation of risks is a fundamental expectation for employees at the Firm. Risks identified by Operational Risk and Compliance are escalated to the appropriate LOB and Corporate Control Committees, as needed. Operational Risk and Compliance has established standards to ensure that consistent operational risk reporting and operational risk reports are produced on a Firmwide basis as well as by the LOBS and Corporate. Reporting includes the evaluation of key risk and performance indicators against established thresholds as well as the assessment of different types of operational risk against stated risk appetite. The standards reinforce escalation protocols to senior management and to the Board of Directors. Operational Risk Reporting The operational risk areas or issues identified through monitoring and testing are escalated to the LOBS and Corporate to be remediated through action plans, as needed, to mitigate operational risk. Operational Risk and Compliance may advise the LOBS and Corporate in the development and implementation of action plans. Business and technology resiliency risk Management of Operational Risk Disruptions can occur due to forces beyond the Firm's control such as the spread of infectious diseases or pandemics, severe weather, power or telecommunications loss, failure of a third party to provide expected services, cyberattacks and, terrorism. The Firmwide Business Resiliency Program is designed to enable the Firm to prepare for, adapt to, withstand and recover from business disruptions including occurrence of an extraordinary event beyond its control that may impact critical business functions and supporting assets (i.e., staff, technology, facilities and third parties). The program includes governance, awareness training, planning and testing of recovery strategies, as well as strategic and tactical initiatives to identify, assess, and manage business interruption and public safety risks. Payment fraud risk is the risk of external and internal parties unlawfully obtaining personal monetary benefit through misdirected or otherwise improper payment. The risk of payment fraud normalized in 2021 since the heightened levels experienced during earlier stages of the COVID-19 pandemic. The Firm continues to employ various controls for managing payment fraud risk as well as providing employee and client education and awareness trainings. 2.2 9.1 5.8 South Korea JPMorgan Chase & Co./2021 Form 10-K 146 The Firm has a Code of Conduct (the "Code") that sets forth the Firm's expectation that employees will conduct themselves with integrity at all times and provides the principles that govern employee conduct with clients, customers, shareholders and one another, as well as with the markets and communities in which the Firm does business. The Code requires employees to promptly report any potential or actual violation of the Code, any internal Firm policy, or any law or regulation applicable to the Firm's business. It also requires employees to report any illegal conduct, or conduct that violates the underlying principles of the Code, by any of the Firm's employees, clients, customers, suppliers, contract workers, business partners, or agents. Code training is assigned to newly hired employees upon joining the Firm, and to current employees periodically on an ongoing basis. Employees are required to affirm their compliance with the Code at least annually. Employees can report any potential or actual violations of the Code through the Firm's Conduct Hotline by phone or the internet. The Hotline is anonymous, except in certain non-U.S. jurisdictions where laws prohibit anonymous reporting, and is available at all times globally, with translation services. It is administered by an outside service provider. The Code prohibits retaliation against anyone who raises an issue or concern in good faith. Periodically, the Audit Committee receives reports on the Code of Conduct program. Code of Conduct The Firm maintains oversight and coordination of its compliance risk through the implementation of the CCOR Risk Management Framework. The Firm's Global CCO and FRE for Operational Risk and Qualitative Risk Appetite also provides regular updates to the Board Risk Committee and the Audit Committee. In certain cases, Special Purpose Committees of the Board may be established to oversee the Firm's compliance with regulatory Consent Orders. Operational Risk and Compliance is led by the Firm's Global CCO and FRE for Operational Risk and Qualitative Risk Appetite. Governance and oversight Operational Risk and Compliance implements policies and standards designed to govern, identify, measure, monitor and test, manage, and report on compliance risk. Other functions provide oversight of significant regulatory obligations that are specific to their respective areas of responsibility. These compliance risks relate to a wide variety of laws, rules and regulations varying across the LOBS and Corporate, and jurisdictions, and include risks related to financial products and services, relationships and interactions with clients and customers, and employee activities. For example, compliance risks include those associated with anti-money laundering compliance, trading activities, market conduct, and complying with the laws, rules, and regulations related to the offering of products and services across jurisdictional borders. Compliance risk is also inherent in the Firm's fiduciary activities, including the failure to exercise the applicable standard of care (such as the duties of loyalty or care), to act in the best interest of clients and customers or to treat clients and customers fairly. Each of the LOBs and Corporate hold primary ownership of and accountability for managing their compliance risk. The Firm's Operational Risk and Compliance Organization ("Operational Risk and Compliance"), which is independent of the LOBS and Corporate, provides independent review, monitoring and oversight of business operations with a focus on compliance with the laws, rules, and regulations applicable to the delivery of the Firm's products and services to clients and customers. Overview Compliance risk, a subcategory of operational risk, is the risk of failing to comply with laws, rules, regulations or codes of conduct and standards of self-regulatory organizations. COMPLIANCE RISK MANAGEMENT Management's discussion and analysis 145 JPMorgan Chase & Co./2021 Form 10-K One of the ways in which operational risk may be mitigated is through insurance maintained by the Firm. The Firm purchases insurance from commercial insurers and maintains a wholly-owned captive insurer, Park Assurance Company. Insurance may also be required by third parties with whom the Firm does business. Insurance The Firm's Third-Party Oversight ("TPO") and Inter-affiliates Oversight ("IAO") frameworks assist the LOBS and Corporate in selecting, documenting, onboarding, monitoring and managing their supplier relationships including services provided by affiliates. The objectives of the TPO framework are to hold suppliers and other third parties to a high level of operational performance and to mitigate key risks, including data loss and business disruptions. The Corporate Third-Party Oversight group is responsible for Firmwide training, monitoring, reporting and standards. Third-party outsourcing risk Payment fraud risk 6.9 Management's discussion and analysis JPMorgan Chase & Co./2021 Form 10-K 0.3 2.0 3.6 Hong Kong SAR 4.0 6.8 - 1.8 5.0 Belgium 7.7 6.8 0.6 0.7 5.5 Netherlands 9.7 8.4 0.4 1.8 6.2 Italy 10.1 8.7 Providing country risk scenario analysis 5.9 143 6.2 4.3 The results of risk assessments performed by Operational Risk and Compliance are leveraged as one of the key criteria in the independent monitoring and testing of the LOBS and Corporate's compliance with laws, rules and regulation. Through monitoring and testing, Operational Risk and Compliance independently identify areas of heightened operational risk and tests the effectiveness of controls within the LOBS and Corporate. Operational Risk Monitoring and testing Refer to Capital Risk Management on pages 86-96 for information related to operational risk RWA, and CCAR. The Firm considers the impact of stressed economic conditions on operational risk losses and develops a forward looking view of material operational risk events that may occur in a stressed environment. The Firm's operational risk stress testing framework is utilized in calculating results for the Firm's CCAR and other stress testing processes. In addition, Operational Risk and Compliance assesses operational risks through quantitative means, including operational risk-based capital and estimation of operational risk losses under both baseline and stressed conditions. The primary component of the operational risk capital estimate is the Loss Distribution Approach ("LDA") statistical model, which simulates the frequency and severity of future operational risk loss projections based on historical data. The LDA model is used to estimate an aggregate operational risk loss over a one-year time horizon, at a 99.9% confidence level. The LDA model incorporates actual internal operational risk losses in the quarter following the period in which those losses were realized, and the calculation generally continues to reflect such losses even after the issues or business activities giving rise to the losses have been remediated or reduced. As required under the Basel III capital framework, the Firm's operational risk-based capital methodology, which uses the Advanced Measurement Approach ("AMA"), incorporates internal and external losses as well as management's view of tail risk captured through operational risk scenario analysis, and evaluation of key business environment and internal control metrics. The Firm does not reflect the impact of insurance in its AMA estimate of operational risk capital. Operational Risk and Compliance performs an independent assessment of the operational risks inherent within the LOBS and Corporate, which includes evaluating the effectiveness of the control environments and reporting the results to senior management. Operational Risk Measurement The Firm utilizes a structured risk and control self- assessment process that is executed by the LOBS and Corporate. As part of this process, the LOBS and Corporate evaluate the effectiveness of their control environment to assess where controls have failed, and to determine where remediation efforts may be required. The Firm's Operational Risk and Compliance organization ("Operational Risk and Compliance") provides oversight of and challenge to these evaluations and may also perform independent assessments of significant operational risk events and areas of concentrated or emerging risk. The Firm's Global Chief Compliance Officer ("CCO") and FRE for Operational Risk and Qualitative Risk Appetite is responsible for defining the CCOR Management Framework and establishing minimum standards for its execution. The LOB and Corporate aligned CCOR Lead Officers report to the Global CCO and FRE for Operational Risk and Qualitative Risk Appetite and are independent of the respective businesses or functions they oversee. The CCOR Management Framework is included in the Risk Governance and Oversight Policy that is reviewed and approved by the Board Risk Committee periodically. The LOBS and Corporate are responsible for the management of operational risk. The Control Management Organization, which consists of control managers within each LOB and Corporate, is responsible for the day-to-day execution of the CCOR Framework and the evaluation of the effectiveness of their control environments to determine where targeted remediation efforts may be required. Operational Risk Governance The Firm's Compliance, Conduct, and Operational Risk ("CCOR") Management Framework is designed to enable the Firm to govern, identify, measure, monitor and test, manage and report on the Firm's operational risk. Operational Risk Management Framework compliance, conduct, legal, and estimations and model risk. Operational risk is inherent in the Firm's activities and can manifest itself in various ways, including fraudulent acts, business disruptions (including those caused by extraordinary events beyond the Firm's control) cyber attacks, inappropriate employee behavior, failure to comply with applicable laws, rules and regulations or failure of vendors or other third party providers to perform in accordance with their agreements. Operational Risk Management attempts to manage operational risk at appropriate levels in light of the Firm's financial position, the characteristics of its businesses, and the markets and regulatory environments in which it operates. Operational risk is the risk of an adverse outcome resulting from inadequate or failed internal processes or systems; human factors; or external events impacting the Firm's processes or systems. Operational Risk includes OPERATIONAL RISK MANAGEMENT JPMorgan Chase & Co./2021 Form 10-K 142 (d) Predominantly includes physical commodity inventory. (e) The country rankings presented in the table as of December 31, 2020, are based on the country rankings of the corresponding exposures at December 31, 2021, not actual rankings of such exposures at December 31, 2020. (a) Country exposures presented in the table reflect 89% and 90% of total Firmwide non-U.S. exposure, where exposure is attributed to an individual country, at December 31, 2021 and 2020, respectively. (b) Lending and deposits includes loans and accrued interest receivable, lending-related commitments (net of eligible collateral and the allowance for credit losses), deposits with banks (including central banks), acceptances, other monetary assets, and issued letters of credit net of risk participations. Excludes intra-day and operating exposures, such as those from settlement and clearing activities. (c) Includes market-making inventory, Investment securities, and counterparty exposure on derivative and securities financings net of eligible collateral and hedging. Includes exposure from single reference entity ("single-name"), index and other multiple reference entity transactions for which one or more of the underlying reference entities is in a country listed in the above table. - I 4.9 4.9 0.6 Mexico Saudi Arabia Operational Risk Identification 10.1 The decrease in exposure to Germany and the increase in exposure to the United Kingdom were primarily due to changes in cash placements with the central banks of those countries driven by balance sheet and liquidity management activities in the fourth quarter of 2021. The increase in exposure to Australia was due to increased cash placements with the central bank of Australia, largely driven by client activity following monetary policy decisions in the country and growth in client deposits. Top 20 country exposures (excluding the U.S.) (a) December 31, (in billions) United Kingdom $ Germany Japan 2021 2020(e) Lending and deposits (b) Trading and investing (c) Other(d) Total exposure 0.3 81.7 $ 12.7 $ Total exposure 2.0 $ 96.4 $ 68.4 65.3 (4.2) 0.6 61.7 127.2 38.8 6.4 0.3 The following table presents the Firm's top 20 exposures by country (excluding the U.S.) as of December 31, 2021, and their comparative exposures as of December 31, 2020. The selection of countries represents the Firm's largest total exposures by individual country, based on the Firm's internal country risk management approach, and does not represent the Firm's view of any existing or potentially adverse credit conditions. Country exposures may fluctuate from period to period due to client activity and market flows. For country risk management purposes, the Firm may report exposure to jurisdictions that are not fully autonomous, including Special Administrative Regions ("SAR") and dependent territories, separately from the independent sovereign states with which they are associated. Country exposure and stress are measured and reported regularly, and used by Country Risk Management to identify trends, and monitor high usages and breaches against limits. Risk reporting Under the Firm's internal country risk management approach, attribution of exposure to an individual country is based on the country where the largest proportion of the assets of the counterparty, issuer, obligor or guarantor are located or where the largest proportion of its revenue is derived, which may be different than the domicile (i.e. legal residence) or country of incorporation. The Firm is exposed to country risk through its lending and deposits, investing, and market-making activities, whether cross-border or locally funded. Country exposure includes activity with both government and private-sector entities in a country. 5.8 Individual country exposures reflect an aggregation of the Firm's risk to an immediate default, with zero recovery, of the counterparties, issuers, obligors or guarantors attributed to that country. Activities which result in contingent or indirect exposure to a country are not included in the country exposure measure (for example, providing clearing services or secondary exposure to collateral on securities financing receivables). Assumptions are sometimes required in determining the measurement and allocation of country exposure, particularly in the case of certain non-linear or index products, or where the nature of the counterparty, issuer, obligor or guarantor is not suitable for attribution to an individual country. The use of different measurement approaches or assumptions could affect the amount of reported country exposure. Under the Firm's internal country risk measurement framework: • • • • • 45.5 Lending exposures are measured at the total committed amount (funded and unfunded), net of the allowance for credit losses and eligible cash and marketable securities collateral received Securities financing exposures are measured at their receivable balance, net of eligible collateral received Debt and equity securities are measured at the fair value of all positions, including both long and short positions Counterparty exposure on derivative receivables is measured at the derivative's fair value, net of the fair value of the eligible collateral received Credit derivatives protection purchased and sold is reported based on the underlying reference entity and is measured at the notional amount of protection purchased or sold, net of the fair value of the recognized derivative receivable or payable. Credit derivatives protection purchased and sold in the Firm's market- making activities is measured on a net basis, as such activities often result in selling and purchasing protection related to the same underlying reference entity; this reflects the manner in which the Firm manages these exposures The Firm's internal country risk reporting differs from the reporting provided under the FFIEC bank regulatory requirements. JPMorgan Chase & Co./2021 Form 10-K 141 Management's discussion and analysis Stress testing Stress testing is an important component of the Firm's country risk management framework, which aims to estimate and limit losses arising from a country crisis by measuring the impact of adverse asset price movements to a country based on market shocks combined with counterparty specific assumptions. Country Risk Management periodically designs and runs tailored stress scenarios to test vulnerabilities to individual countries or sets of countries in response to specific or potential market events, sector performance concerns, sovereign actions and geopolitical risks. These tailored stress results are used to inform potential risk reduction across the Firm, as necessary. Country Risk Management continues to monitor the impact of the COVID-19 pandemic on individual countries. Deposits are measured as the cash balances placed with central and commercial banks 45.6 COVID-19 Pandemic 29.2 France 11.0 2.0 1.0 14.0 18.8 Singapore 6.8 4.6 0.9 12.3 Brazil 5.3 6.7 12.0 10.8 Luxembourg 10.1 1.4 11.5 12.4 Spain Australia 0.9 9.2 10.5 14.7 8.7 7.1 - 15.9 Switzerland 14.7 1.4 4.8 20.9 18.7 China 10.1 1.8 9.9 7.1 16.9 5.8 India 14.5 1.4 0.2 39.1 14.7 Canada 21.2 18.6 2.0 9.6 Total trading assets 308.5 0.2 433.5 14.0 1.9 5.5 5.5 7.3 0.3 Total assets measured at fair value on a recurring basis 58.8 57.1 AFS securities 376.4 The following table includes the Firm's assets measured at fair value and the portion of such assets that are classified Assets measured at fair value 1,154.5 JPMorgan Chase carries a portion of its assets and liabilities at fair value. The majority of such assets and liabilities are measured at fair value on a recurring basis, including, derivatives and structured note products. Certain assets and liabilities are measured at fair value on a nonrecurring basis, including certain mortgage, home equity and other loans, where the carrying value is based on the fair value of the underlying collateral. within level 3 of the fair value hierarchy. Refer to Note 2 for further information. December 31, 2021 (in billions, except ratios) Total assets at fair value Total level 3 assets Federal Funds sold and securities purchased under resale agreements Securities borrowed $ 252.7 81.5 $ Trading assets: Trading debt and equity instruments Derivative receivables (a) 2.3 17.5 Under U.S. GAAP, goodwill must be allocated to reporting units and tested for impairment at least annually. The Firm's process and methodology used to conduct goodwill impairment testing is described in Note 15. 3.5 151 Management's discussion and analysis For instruments classified in levels 2 and 3, management judgment must be applied to assess the appropriate level of valuation adjustments to reflect counterparty credit quality, the Firm's creditworthiness, market funding rates, liquidity considerations, unobservable parameters, and for portfolios that meet specified criteria, the size of the net open risk position. The judgments made are typically affected by the type of product and its specific contractual terms, and the level of liquidity for the product or within the market as a whole. In periods of heightened market volatility and uncertainty judgments are further affected by the wider variation of reasonable valuation estimates, particularly for positions that are less liquid. Refer to Note 2 for a further discussion of valuation adjustments applied by the Firm. Imprecision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. The Firm uses various methodologies and assumptions in the determination of fair value. The use of methodologies or assumptions different than those used by the Firm could result in a different estimate of fair value at the reporting date. Refer to Note 2 for a detailed discussion of the Firm's valuation process and hierarchy, and its determination of fair value for individual financial instruments. Goodwill impairment Management applies significant judgment when testing goodwill for impairment. The goodwill associated with each business combination is allocated to the related reporting units for goodwill impairment testing. JPMorgan Chase & Co./2021 Form 10-K For the year ended December 31, 2021, the Firm reviewed current economic conditions, including the potential impacts of the COVID-19 pandemic on business performance, estimated market cost of equity, as well as actual business results and projections of business performance for its reporting units. The Firm has concluded that the goodwill allocated to its reporting units was not impaired as of December 31, 2021. For each of the reporting units, fair value exceeded carrying value by at least 10% and there was no indication of a significant risk of goodwill impairment based on current projections and valuations. 152 Refer to Note 15 for additional information on goodwill, including the goodwill impairment assessment as of December 31, 2021. Credit card rewards liability Recognizing that forecasts of macroeconomic conditions are inherently uncertain, particularly in light of the recent economic conditions, the Firm believes that its process to consider the available information and associated risks and uncertainties is appropriately governed and that its estimates of expected credit losses were reasonable and appropriate for the period ended December 31, 2021. Fair value JPMorgan Chase is subject to the income tax laws of the various jurisdictions in which it operates, including U.S. federal, state and local, and non-U.S. jurisdictions. These laws are often complex and may be subject to different interpretations. To determine the financial statement impact of accounting for income taxes, including the provision for income tax expense and unrecognized tax benefits, JPMorgan Chase must make assumptions and judgments about how to interpret and apply these complex tax laws to numerous transactions and business events, as well as make judgments regarding the timing of when certain items may affect taxable income in the U.S. and non-U.S. tax jurisdictions. JPMorgan Chase offers credit cards with various rewards programs which allow cardholders to earn rewards points based on their account activity and the terms and conditions of the rewards program. Generally, there are no limits on the points that an eligible cardholder can earn, nor do the points expire, and the points can be redeemed for a variety of rewards, including cash (predominantly in the form of account credits), gift cards and travel. The Firm maintains a rewards liability which represents the estimated cost of rewards points earned and expected to be redeemed by cardholders. The liability is accrued as the cardholder earns the benefit and is reduced when the cardholder redeems points. This liability was $9.8 billion and $7.7 billion at December 31, 2021 and 2020, respectively, and is recorded in accounts payable and other liabilities on the Consolidated balance sheets. The increase in the liability was driven by continued growth in rewards points earned on increased spend and promotional offers outpacing redemptions throughout 2021, and to a lesser extent adjustments to redemption rate assumptions. The rewards liability is sensitive to redemption rate (“RR”) and cost per point ("CPP”) assumptions. The RR assumption is used to estimate the number of points earned by customers that will be redeemed over the life of the account. The CPP assumption is used to estimate the cost of future point redemptions. These assumptions are evaluated periodically considering historical actuals, cardholder redemption behavior and management judgment. Updates to these assumptions will impact the rewards liability. As of December 31, 2021, a combined increase of 25 basis points in RR and 1 basis point in CPP would increase the rewards liability by approximately $265 million. Income taxes The projections for the Firm's reporting units are consistent with management's current business outlook assumptions in the short term, and the Firm's best estimates of long- term growth and return on equity in the longer term. Where possible, the Firm uses third-party and peer data to benchmark its assumptions and estimates. Total assets measured at fair value on a nonrecurring basis JPMorgan Chase's interpretations of tax laws around the world are subject to review and examination by the various taxing authorities in the jurisdictions where the Firm operates, and disputes may occur regarding its view on a tax position. These disputes over interpretations with the various taxing authorities may be settled by audit, administrative appeals or adjudication in the court systems Details of the Firm's processes for determining fair value are set out in Note 2. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the fair value hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. 2.5 Total assets measured at fair value Total Firm assets $ $ 1,158.0 3,743.6 $ 20.0 In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation model or other valuation technique to use. Second, the lack of observability of certain significant inputs requires management to assess relevant empirical data in deriving valuation inputs including, for example, transaction details, yield curves, interest rates, prepayment speed, default rates, volatilities, correlations, prices (such as commodity, equity or debt prices), valuations of comparable instruments, foreign exchange rates and credit curves. Refer to Note 2 for a further discussion of the valuation of level 3 instruments, including unobservable inputs used. Loans Other Level 3 assets at fair value as a percentage of total Firm assets (a) Level 3 assets at fair value as a percentage of total Firm assets at fair value(a) 0.5% 1.7% (a) For purposes of the table above, the derivative receivables total reflects the impact of netting adjustments; however, the $7.3 billion of derivative receivables classified as level 3 does not reflect the netting adjustment as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. Valuation MSRS This analysis relates only to the modeled credit loss estimates and is not intended to estimate changes in the overall allowance for credit losses as it does not reflect any potential changes in other adjustments to the quantitative calculation, which would also be influenced by the judgment management applies to the modeled lifetime loss estimates to reflect the uncertainty and imprecision of these modeled lifetime loss estimates based on then-current circumstances and conditions. managing actual and potential litigation and • An increase of approximately $2.6 billion for credit card loans advising on offering and marketing documents and new business initiatives Legal selects, engages and manages outside counsel for the Firm on all matters in which outside counsel is engaged. In addition, Legal advises the Firm's Conflicts Office which reviews the Firm's wholesale transactions that may have the potential to create conflicts of interest for the Firm. Governance and oversight The Firm's General Counsel reports to the CEO and is a member of the Operating Committee, the Firmwide Risk Committee and the Firmwide Control Committee. The Firm's General Counsel and other members of Legal report on significant legal matters to the Firm's Board of Directors and to the Audit Committee. Legal serves on and advises various committees and advises the Firm's LOBS and Corporate on potential reputation risk issues. • managing dispute resolution advising on products and services, including contract negotiation and documentation • advising on changes to them advising on advocacy in connection with contemplated and proposed laws, rules and regulations, and providing legal advice to the LOBS, Corporate and the Board. 148 JPMorgan Chase & Co./2021 Form 10-K • interpreting existing laws, rules and regulations, and ESTIMATIONS AND MODEL RISK MANAGEMENT enforcement matters, including internal reviews and investigations related to such matters The global Legal function (“Legal”) provides legal services and advice to the Firm. Legal is responsible for managing the Firm's exposure to legal risk by: Conduct risk, a subcategory of operational risk, is the risk that any action or inaction by an employee or employees could lead to unfair client or customer outcomes, impact the integrity of the markets in which the Firm operates, or compromise the Firm's reputation. CONDUCT RISK MANAGEMENT JPMorgan Chase & Co./2021 Form 10-K Overview Each LOB and Corporate is accountable for identifying and managing its conduct risk to provide appropriate engagement, ownership and sustainability of a culture consistent with the Firm's How We Do Business Principles (the "Principles"). The Principles serve as a guide for how employees are expected to conduct themselves. With the Principles serving as a guide, the Firm's Code sets out the Firm's expectations for each employee and provides information and resources to help employees conduct business ethically and in compliance with the laws everywhere the Firm operates. Refer to Compliance Risk Management on page 146 for further discussion of the Code. Governance and oversight • The Conduct Risk Program is governed by the CCOR Management policy, which establishes the framework for governance, identification, measurement, monitoring and testing, management and reporting conduct risk in the Firm. JPMorgan Chase & Co./2021 Form 10-K 147 Management's discussion and analysis LEGAL RISK MANAGEMENT Legal risk, a subcategory of operational risk, is the risk of loss primarily caused by the actual or alleged failure to meet legal obligations that arise from the rule of law in jurisdictions in which the Firm operates, agreements with clients and customers, and products and services offered by the Firm. Overview The Firm has a senior forum that provides oversight of the Firm's conduct initiatives to develop a more holistic view of conduct risks and to connect key programs across the Firm in order to identify opportunities and emerging areas of focus. This forum is responsible for setting overall program direction for strategic enhancements to the Firm's employee conduct framework and reviewing the consolidated Firmwide Conduct Risk Appetite Assessment. Conduct risk management encompasses various aspects of people management practices throughout the employee life cycle, including recruiting, onboarding, training and development, performance management, promotion and compensation processes. Each LOB, Treasury and CIO, and each designated corporate function completes an assessment of conduct risk periodically, reviews metrics and issues which may involve conduct risk, and provides conduct education as appropriate. An increase of approximately $3.0 billion for wholesale loans and lending-related commitments Estimations and Model risk, a subcategory of operational risk, is the potential for adverse consequences from decisions based on incorrect or misused estimation outputs. The Firm uses models and other analytical and judgment- based estimations across various businesses and functions. The estimation methods are of varying levels of sophistication and are used for many purposes, such as the valuation of positions and measurement of risk, assessing regulatory capital requirements, conducting stress testing, evaluating the allowance for credit losses and making business decisions. A dedicated independent function, Model Risk Governance and Review ("MRGR"), defines and governs the Firm's policies relating to the management of model risk and risks associated with certain analytical and judgment-based estimations, such as those used in risk management, budget forecasting and capital planning and analysis. Model risks are owned by the users of the models within the Firm based on the specific purposes of such models. Users and developers of models are responsible for developing, implementing and testing their models, as well as referring models to the MRGR for review and approval. Once models have been approved, model users and developers are responsible for maintaining a robust operating environment, and must monitor and evaluate the performance of the models on an ongoing basis. Model users and developers may seek to enhance models in response to changes in the portfolios and in product and market developments, as well as to capture improvements in available modeling techniques and systems capabilities. • Key MEVS for the consumer portfolio include U.S. unemployment, HPI and U.S. real GDP. • Key MEVS for the wholesale portfolio include U.S. real GDP, U.S. unemployment, U.S. equity prices, corporate credit spreads, oil prices, commercial real estate prices and HPI. Changes in the Firm's assumptions and forecasts of economic conditions could significantly affect its estimate of expected credit losses in the portfolio at the balance sheet date or lead to significant changes in the estimate from one reporting period to the next. The Firm's allowance for credit losses is estimated using a weighted average of five internally developed macroeconomic scenarios. As of December 31, 2021, the Firm assigned more balanced weightings to both its adverse and upside scenarios compared to the significant weighting that the Firm placed on its adverse scenarios as of December 31, 2020, reflecting the sustained improvement and resilience of the macroeconomic environment, despite the ongoing impact of the COVID-19 pandemic. In addition, because the impact of the COVID-19 pandemic and governmental actions taken in response to the pandemic caused a dislocation in certain historical relationships used for modeling credit loss estimates, the Firm continues to place reliance on management judgment and make adjustments specific to that dislocation, although to a lesser extent than in 2020. The allowance for credit losses of $18.7 billion reflects remaining uncertainties, including the potential impact that additional waves or variants of COVID-19 may have on the pace of economic growth and near-term supply chain disruptions. One of the most significant judgments involved in estimating the Firm's allowance for credit losses relates to the macroeconomic forecasts used to estimate credit losses over the eight-quarter forecast period within the Firm's methodology. The eight-quarter forecast incorporates hundreds of MEVS that are relevant for exposures across the Firm, with modeled credit losses being driven primarily by a subset of less than twenty variables. The specific variables that have the greatest effect on the modeled losses of each portfolio vary by portfolio and geography. It is difficult to estimate how potential changes in any one factor or input might affect the overall allowance for credit losses because management considers a wide variety of factors and inputs in estimating the allowance for credit losses. Changes in the factors and inputs considered may not occur at the same rate and may not be consistent across all geographies or product types, and changes in factors and inputs may be directionally inconsistent, such that improvement in one factor or input may offset deterioration in others. 150 JPMorgan Chase & Co./2021 Form 10-K 3.2% lower at the end of the eight-quarter forecast, with a peak difference of approximately 6.5% in the second quarter of 2022; and lower national HPI with a peak difference of nearly 15.8% in the second quarter of 2023. This analysis is not intended to estimate expected future changes in the allowance for credit losses as the impacts of changes in many MEVS are both interrelated and nonlinear, so the results of this analysis cannot be simply extrapolated for more severe changes in macroeconomic variables. Additionally, expectations of future changes in portfolio composition and borrower behavior can significantly affect the allowance for credit losses. To demonstrate the sensitivity of credit loss estimates to macroeconomic forecasts as of December 31, 2021, the Firm compared the modeled estimates under its relative adverse scenario to its central scenario. Without considering offsetting or correlated effects in other qualitative components of the Firm's allowance for credit losses, the comparison between these two scenarios for the lending exposures below reflect the following differences: • An increase of approximately $550 million for residential real estate loans and lending-related commitments To consider the impact of a hypothetical alternate macroeconomic forecast, the Firm compared the modeled credit losses determined using its central and relative adverse macroeconomic scenarios, which are two of the five scenarios considered in estimating the allowances for loan losses and lending-related commitments. The central and relative adverse scenarios each included a full suite of MEVS, but differed in the levels, paths and peaks/troughs of those variables over the eight-quarter forecast period. For example, compared to the Firm's central scenario shown on page 129 and in Note 13, the Firm's relative adverse scenario assumes a significantly elevated U.S. unemployment rate, averaging approximately 2.8% higher over the eight-quarter forecast, with a peak difference of approximately 4.4% in the second quarter of 2022; lower U.S. real GDP with a slower recovery, remaining nearly The governance of analytical and judgment-based estimations within MRGR's scope follows a consistent approach which is used for models, as described in detail below. The allowance for credit losses involves significant judgment on a number of matters including development and weighting of macroeconomic forecasts, incorporation of historical loss experience, assessment of risk characteristics, assignment of risk ratings, valuation of collateral, and the determination of remaining expected life. Refer to Note 10 and Note 13 for further information on these judgments as well as the Firm's policies and methodologies used to determine the Firm's allowance for credit losses. • Models are tiered based on an internal standard according to their complexity, the exposure associated with the model and the Firm's reliance on the model. This tiering is subject to the approval of the MRGR. In its review of a model, the MRGR considers whether the model is suitable for the specific purposes for which it will be used. When reviewing a model, the MRGR analyzes and challenges the model methodology and the reasonableness of model assumptions, and may perform or require additional testing, including back-testing of model outcomes. Model reviews are approved by the appropriate level of management within the MRGR based on the relevant model tier. Under the Firm's Estimations and Model Risk Management Policy, the MRGR reviews and approves new models, as well as material changes to existing models, prior to their use. In certain circumstances exceptions may be granted to the Firm's policy to allow a model to be used prior to review or approval. The MRGR may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. While models are inherently imprecise, the degree of imprecision or uncertainty can be heightened by the market or economic environment. This is particularly true when the current and forecasted environment is significantly different from the historical macroeconomic environments upon which the models were trained, as the Firm experienced during the early stages of the COVID-19 pandemic. This uncertainty may necessitate a greater degree of judgment and analytics to inform adjustments to model outputs than in typical periods. Refer to Critical Accounting Estimates Used by the Firm on pages 150-153 and Note 2 for a summary of model-based valuations and other valuation techniques. JPMorgan Chase & Co./2021 Form 10-K 149 The allowance for credit losses on investment securities. Management's discussion and analysis JPMorgan Chase's accounting policies and use of estimates are integral to understanding its reported results. The Firm's most complex accounting estimates require management's judgment to ascertain the appropriate carrying value of assets and liabilities. The Firm has established policies and control procedures intended to ensure that estimation methods, including any judgments made as part of such methods, are well-controlled, independently reviewed and applied consistently from period to period. The methods used and judgments made reflect, among other factors, the nature of the assets or liabilities and the related business and risk management strategies, which may vary across the Firm's businesses and portfolios. In addition, the policies and procedures are intended to ensure that the process for changing methodologies occurs in an appropriate manner. The Firm believes its estimates for determining the carrying value of its assets and liabilities are appropriate. The following is a brief description of the Firm's critical accounting estimates involving significant judgments. Allowance for credit losses The Firm's allowance for credit losses represents management's estimate of expected credit losses over the remaining expected life of the Firm's financial assets measured at amortized cost and certain off-balance sheet lending-related commitments. The allowance for credit losses comprises: • The allowance for loan losses, which covers the Firm's retained loan portfolios (scored and risk-rated), ⚫ The allowance for lending-related commitments, and CRITICAL ACCOUNTING ESTIMATES USED BY THE FIRM of the tax jurisdictions in which the Firm operates. JPMorgan Chase regularly reviews whether it may be assessed additional income taxes as a result of the resolution of these matters, and the Firm records additional unrecognized tax benefits, as appropriate. In addition, the Firm may revise its estimate of income taxes due to changes in income tax laws, legal interpretations, and business strategies. It is possible that revisions in the Firm's estimate of income taxes may materially affect the Firm's results of operations in any reporting period. 154 The Firm has also recognized deferred tax assets in connection with certain tax attributes, including net operating loss ("NOL") carryforwards and foreign tax credit ("FTC") carryforwards. The Firm performs regular reviews to ascertain whether its deferred tax assets are realizable. These reviews include management's estimates and assumptions regarding future taxable income, including foreign source income, and may incorporate various tax planning strategies, including strategies that may be available to utilize NOLS and FTCs before they expire. In connection with these reviews, if it is determined that a deferred tax asset is not realizable, a valuation allowance is established. The valuation allowance may be reversed in a subsequent reporting period if the Firm determines that, based on revised estimates of future taxable income or changes in tax planning strategies, it is more likely than not that all or part of the deferred tax asset will become realizable. As of December 31, 2021, management has determined it is more likely than not that the Firm will realize its deferred tax assets, net of the existing valuation allowance. • . Ability of the Firm to effectively defend itself against Ability of the Firm to withstand disruptions that may be caused by any failure of its operational systems or those of third parties; Ability of the Firm to maintain the security of its financial, accounting, technology, data processing and other operational systems and facilities; calamities, including health emergencies, the spread of infectious diseases, epidemics or pandemics, an outbreak or escalation of hostilities or other geopolitical instabilities, the effects of climate change or extraordinary events beyond the Firm's control, and the Firm's ability to deal effectively with disruptions caused by the foregoing; • • • • Changes in investor sentiment or consumer spending or savings behavior; • Ability of the Firm to manage effectively its capital and liquidity; changes in market liquidity and volatility; • Changes in income tax laws, rules, and regulations; • Changes in trade, monetary and fiscal policies and laws; Changes in the level of inflation; Heightened regulatory and governmental oversight and scrutiny of JPMorgan Chase's business practices, including dealings with retail customers; Changes in laws, rules, and regulatory requirements, including capital and liquidity requirements affecting the Firm's businesses, and the ability of the Firm to address those requirements; political conditions and geopolitical events; • • Occurrence of natural or man-made disasters or Local, regional and global business, economic and Ability of the Firm to determine accurate values of certain assets and liabilities; Securities and capital markets behavior, including Changes in credit ratings assigned to the Firm or its subsidiaries; • Damage to the Firm's reputation; Deferred taxes arise from differences between assets and liabilities measured for financial reporting versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. Deferred taxes are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred taxes of a change in tax rates is recognized within the provision for income taxes in the period enacted. JPMorgan Chase & Co./2021 Form 10-K 156 February 22, 2022 Executive Vice President and Chief Financial Officer Jeremy Barnum Lyk Chairman and Chief Executive Officer Dinin спие James Dimon The effectiveness of the Firm's internal control over financial reporting as of December 31, 2021, has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears herein. Based upon the assessment performed, management concluded that as of December 31, 2021, JPMorgan Chase's internal control over financial reporting was effective based upon the COSO 2013 framework. Additionally, based upon management's assessment, the Firm determined that there were no material weaknesses in its internal control over financial reporting as of December 31, 2021. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management has completed an assessment of the effectiveness of the Firm's internal control over financial reporting as of December 31, 2021. In making the assessment, management used the "Internal Control - Integrated Framework" ("COSO 2013") promulgated by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO”). JPMorgan Chase's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records, that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the Firm's assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. GAAP, and that receipts and expenditures of the Firm are being made only in accordance with authorizations of JPMorgan Chase's management and directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Firm's assets that could have a material effect on the financial statements. Management's report on internal control over financial reporting 155 The other risks and uncertainties detailed in Part I, Item 1A: Risk Factors in JPMorgan Chase's 2021 Form 10-K. Any forward-looking statements made by or on behalf of the Firm speak only as of the date they are made, and JPMorgan Chase does not undertake to update any forward-looking statements. The reader should, however, consult any further disclosures of a forward-looking nature the Firm may make in any subsequent Form 10-Ks, Quarterly Reports on Form 10-Qs, or Current Reports on Form 8-K. to access information of the Firm or its customers or to disrupt the Firm's systems; and cyber attacks and other attempts by unauthorized parties • JPMorgan Chase & Co./2021 Form 10-K slowdown or other economic or market disruption, including, but not limited to, in the interest rate environment; Ability of the Firm to deal effectively with an economic Ability of the Firm to appropriately address social, environmental and sustainability concerns that may arise, including from its business activities; • • • Economic, financial, reputational and other impacts of the COVID-19 pandemic; Management of JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is a process designed by, or under the supervision of, the Firm's principal executive and principal financial officers, or persons performing similar functions, and effected by JPMorgan Chase's Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”). Changes in applicable accounting policies, including the introduction of new accounting standards; The January 2021 update provides an election to account for derivatives modified to change the rate used for discounting, margining, or contract price alignment (collectively "discounting transition") as modifications. Provides a one-time election to transfer securities out of the held-to-maturity classification if certain criteria are met. Allows for changes in critical terms of a hedge accounting relationship without automatic termination of that relationship. Provides various practical expedients and elections designed to allow hedge accounting to continue uninterrupted during the transition period. • Provides an election to account for certain contract amendments related to reference rate reform as modifications rather than extinguishments without the requirement to assess the significance of the amendments. instruments, hedge accounting relationships, and other transactions are amended due to reference rate reform. Provides optional expedients and exceptions to current accounting guidance when financial • Summary of guidance January 2021 updated 2020 and Issued March • . Standard Financial Accounting Standards Board ("FASB") Standards Adopted since January 1, 2021 ACCOUNTING AND REPORTING DEVELOPMENTS Management's discussion and analysis JPMorgan Chase & Co./2021 Form 10-K Refer to Note 30 for a description of the significant estimates and judgments associated with establishing litigation reserves. Litigation reserves Refer to Note 25 for additional information on income taxes. The Firm's provision for income taxes is composed of current and deferred taxes. The current and deferred tax provisions are calculated based on estimates and assumptions that could differ from the actual results reflected in income tax returns filed during the subsequent year. Adjustments based on filed returns are generally recorded in the period when the tax returns are filed and the global tax implications are known, which could impact the Firm's effective tax rate. amounts is different than the amounts recorded, such differences will generally impact the Firm's provision for income taxes in the period in which such a determination is made. • The Firm adjusts its unrecognized tax benefits as necessary when new information becomes available, including changes in tax law and regulations, and interactions with taxing authorities. Uncertain tax positions that meet the more-likely-than-not recognition threshold are measured to determine the amount of benefit to recognize. An uncertain tax position is measured at the largest amount of benefit that management believes is more likely than not to be realized upon settlement. It is possible that the reassessment of JPMorgan Chase's unrecognized tax benefits may have a material impact on its effective income tax rate in the period in which the reassessment occurs. Although the Firm believes that its estimates are reasonable, the final tax amount could be different from the amounts reflected in the Firm's income tax provisions and accruals. To the extent that the final outcome of these Reference Rate Reform Effects on financial statements 153 7, 2021 update was effective when issued. disclosure controls and procedures and internal control over financial reporting; Adverse judicial or regulatory proceedings; Issued and effective March 12, 2020. The January Adequacy of the Firm's risk management framework, Changes in the credit quality of the Firm's clients, customers and counterparties; Competitive pressures; Ability of the Firm to attract and retain qualified and diverse employees; Acceptance of the Firm's new and existing products and services by the marketplace and the ability of the Firm to innovate and to increase market share; Ability of the Firm to develop or discontinue products and services, and the extent to which products or services previously sold by the Firm require the Firm to incur liabilities or absorb losses not contemplated at their initiation or origination; The effectiveness of the Firm's control agenda; counterparties or competitors; Technology changes instituted by the Firm, its • • Ability of the Firm to control expenses; All forward-looking statements are, by their nature, subject to risks and uncertainties, many of which are beyond the Firm's control. JPMorgan Chase's actual future results may differ materially from those set forth in its forward-looking statements. While there is no assurance that any list of risks and uncertainties or risk factors is complete, below are certain factors which could cause actual results to differ from those in the forward-looking statements: . The Firm elected to apply certain of the practical expedients related to contract modifications and hedge accounting relationships, and discounting transition beginning in the third quarter of 2020. The discounting transition election was applied retrospectively. The main purpose of the practical expedients is to ease the administrative burden of accounting for contracts impacted by reference rate reform. These elections did not have a material impact on the Consolidated Financial Statements. From time to time, the Firm has made and will make forward-looking statements. These statements can be identified by the fact that they do not relate strictly to historical or current facts. Forward-looking statements often use words such as "anticipate,” “target," "expect," "estimate," "intend,” “plan,” “goal,” “believe,” or other words of similar meaning. Forward-looking statements provide JPMorgan Chase's current expectations or forecasts of future events, circumstances, results or aspirations. JPMorgan Chase's disclosures in this 2021 Form 10-K contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The Firm also may make forward-looking statements in its other documents filed or furnished with the SEC. In addition, the Firm's senior management may make forward-looking statements orally to investors, analysts, representatives of the media and others. FORWARD-LOOKING STATEMENTS ⋅ • JPMorgan Chase & Co./2021 Form 10-K • • • • • 3,036 Marketing 2,476 3,351 Other expense Total noninterest expense Income before income tax expense Income tax expense a 65,269 Basic earnings per share Net income applicable to common stockholders Net income per common share data 5,469 5,941 5,087 71,343 8,533 66,656 Net income 8,464 38,567 Professional and outside services 57,245 59,562 121,649 119,951 115,720 (9,256) 17,480 5,585 Noninterest expense 9,814 Compensation expense 34,155 Occupancy expense 4,516 4,449 4,322 Technology, communications and equipment expense 9,941 10,338 9,821 34,988 35,815 The Notes to Consolidated Financial Statements are an integral part of these statements. 11,228 3,230.4 Effective January 1, 2020, the Firm adopted the CECL accounting guidance. Refer to Note 1 for further information. (a) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. 160 JPMorgan Chase & Co./2021 Form 10-K 29,131 $ JPMorgan Chase & Co. Consolidated statements of comprehensive income Year ended December 31, (in millions) Net income Other comprehensive income/(loss), after-tax Unrealized gains/(losses) on investment securities Translation adjustments, net of hedges Fair value hedges Cash flow hedges 2021 2020 2019 $ 48,334 $ 54,563 3,087.4 44,866 3,026.6 3,082.4 6,684 8,435 $ 48,334 $ $ 46,503 $ 29,131 $ 27,410 $ 36,431 34,642 Diluted earnings per share Weighted-average basic shares Weighted-average diluted shares $ 15.39 $ 15.36 8.89 8.88 $ 10.75 10.72 3,021.5 3,221.5 52,311 February 22, 2022 9,960 Fair Value of Certain Level 3 Financial Instruments As described in Notes 2 and 3 to the consolidated financial statements, the Firm carries $1.2 trillion of its assets and $403.1 billion of its liabilities at fair value on a recurring basis. Included in these balances are $9.6 billion of trading assets and $41.5 billion of liabilities measured at fair value on a recurring basis, collectively financial instruments, which are classified as level 3 as they contain one or more inputs to valuation which are unobservable and significant to their fair value measurement. The Firm utilized internally developed valuation models and unobservable inputs to estimate fair value of the level 3 financial instruments. The unobservable inputs used by management to estimate the fair value of certain of these financial instruments include forward equity prices, volatility relating to interest rates and equity prices and correlation relating to interest rates, equity prices, credit and foreign exchange rates. The principal considerations for our determination that performing procedures relating to the fair value of certain level 3 financial instruments is a critical audit matter are (i) the significant judgment and estimation by management in determining the inputs to estimate fair value, which in turn led to a high degree of auditor judgment, subjectivity, and effort in performing procedures and in evaluating audit evidence obtained related to the fair value of these financial instruments, and (ii) the audit effort involved the use of professionals with specialized skill and knowledge. Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our JPMorgan Chase & Co./2021 Form 10-K Report of Independent Registered Public Accounting Firm overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the Firm's determination of the fair value, including controls over models, inputs, and data. These procedures also included, among others, the involvement of professionals with specialized skill and knowledge to assist in developing an independent estimate of fair value for a sample of these financial instruments and comparing management's estimate to the independently developed estimate of fair value. Developing the independent estimate involved testing the completeness and accuracy of data provided by management, developing independent inputs and, as appropriate, evaluating and utilizing management's aforementioned unobservable inputs. ہیں ricewaterhouseCoopers LLP We have served as the Firm's auditor since 1965. JPMorgan Chase & Co./2021 Form 10-K 159 JPMorgan Chase & Co. Consolidated statements of income Year ended December 31, (in millions, except per share data) Revenue Investment banking fees Principal transactions Lending- and deposit-related fees Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the Firm's allowance for loan losses, including controls over model validation and generation of macroeconomic scenarios. These procedures also included, among others, testing management's process for estimating the allowance for loan losses, which involved (i) evaluating the appropriateness of the models and methodologies used in quantitative calculations; (ii) evaluating the reasonableness of forecasts of U.S. unemployment and U.S. real gross domestic product; (iii) testing the completeness and accuracy of data used in the estimate; and (iv) evaluating the reasonableness of management's adjustments to the quantitative output for the impacts of model imprecision, emerging risk assessments, trends and other subjective factors that are not yet otherwise reflected in the credit loss estimate. These procedures also included the use of professionals with specialized skill and knowledge to assist in evaluating the appropriateness of certain models, methodologies and macroeconomic variables. Asset management, administration and commissions evaluating audit evidence obtained relating to the credit loss estimates and the appropriateness of the adjustments to the credit loss estimates, and (iii) the audit effort involved the use of professionals with specialized skill and knowledge. To the Board of Directors and Shareholders of JPMorgan Chase & Co.: 158 As described in Note 13 to the consolidated financial statements, the allowance for loan losses for the portfolio- based component of the wholesale and credit card loan portfolios was $14.0 billion on total portfolio-based retained loans of $711.4 billion at December 31, 2021. The Firm's allowance for loan losses represents management's estimate of expected credit losses over the remaining expected life of the Firm's loan portfolios and considers expected future changes in macroeconomic conditions. The portfolio-based component of the Firm's allowance for loan losses for the wholesale and credit card retained loan portfolios begins with a quantitative calculation of expected credit losses over the expected life of the loan by applying credit loss factors to the estimated exposure at default. The credit loss factors applied are determined based on the weighted average of five internally developed macroeconomic scenarios that take into consideration the Firm's economic outlook as derived through forecast macroeconomic variables, the most significant of which are U.S. unemployment and U.S. real gross domestic product. This quantitative calculation is further adjusted to take into consideration model imprecision, emerging risk assessments, trends and other subjective factors that are not yet otherwise reflected in the credit loss estimate. The principal considerations for our determination that performing procedures relating to the allowance for loan losses for the portfolio-based component of the wholesale and credit card loan portfolios is a critical audit matter are (i) the significant judgment and estimation by management in the forecast of macroeconomic variables, specifically U.S. unemployment and U.S. real gross domestic product, as the Firm's forecasts of economic conditions significantly affect its estimate of expected credit losses at the balance sheet date, (ii) the significant judgment and estimation by management in determining the quantitative calculation utilized in their credit loss estimates and the adjustments to take into consideration model imprecision, emerging risk assessments, trends and other subjective factors that are not yet otherwise reflected in the credit loss estimate, which both in turn led to a high degree of auditor judgment, subjectivity and effort in performing procedures and in The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements that were communicated or required to be communicated to the audit committee and that (i) relate to accounts or disclosures that are material to the consolidated financial statements and (ii) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate. Allowance for Loan Losses - Portfolio-based component of Wholesale Loan and Credit Card Loan Portfolios Critical Audit Matters Report of Independent Registered Public Accounting Firm 157 JPMorgan Chase & Co./2021 Form 10-K PricewaterhouseCoopers LLP • 300 Madison Avenue • New York, NY 10017 Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. Definition and Limitations of Internal Control over Financial Reporting We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects. The Firm's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's report on internal control over financial reporting. Our responsibility is to express opinions on the Firm's consolidated financial statements and on the Firm's internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Firm in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. Basis for Opinions accounts for credit losses on certain financial instruments in 2020. As discussed in Note 1 to the consolidated financial statements, the Firm changed the manner in which it Change in Accounting Principle In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Firm as of December 31, 2021 and 2020, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2021 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Firm maintained, in all material respects, effective internal control over financial reporting as of December 31, 2021, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO. We have audited the accompanying consolidated balance sheets of JPMorgan Chase & Co. and its subsidiaries (the "Firm") as of December 31, 2021 and 2020, and the related consolidated statements of income, comprehensive income, changes in stockholders' equity and cash flows for each of the three years in the period ended December 31, 2021, including the related notes (collectively referred to as the "consolidated financial statements"). We also have audited the Firm's internal control over financial reporting as of December 31, 2021, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Opinions on the Financial Statements and Internal Control over Financial Reporting Investment securities gains/(losses) Mortgage fees and related income Card income (345) 802 258 2,170 3,091 2,036 5,102 4,435 5,076 4,830 4,865 6,052 69,338 65,388 58,475 57,864 64,523 84,040 5,553 16,908 18,177 21,029 6,626 Other income (a) Noninterest revenue Interest income Interest expense Net interest income Total net revenue Provision for credit losses 2021 2020 26,795 2019 13,216 $ 9,486 $ 7,501 16,304 18,021 14,018 7,032 6,511 $ 36,431 263,978 4,123 85,710 171,415 175,490 336,413 (169,289) (166,504) 1,996 1,649 3,274 (347,864) 1,270 (3,573) (148,749) 3,748 8,614 7,932 5,585 17,480 (9,256) $ 29,131 $ 36,431 $ 48,334 2019 2020 2021 Available-for-sale securities: 8,368 Purchases (45,635) 6,551 (27,631) 21,360 (12,400) (111,756) 50,897 72,396 (47,115) 34,473 4,092 (79,910) 78,084 2,233 3,115 (20,734) (398) 7,415 43,162 (14,516) 77,198 (23,190) (17,777) (42,430) (11,745) (78) (18,012) (12,401) (466) 3,423 (13,427) Proceeds from paydowns and maturities Federal funds sold and securities purchased under resale agreements Effective January 1, 2020, the Firm adopted the CECL accounting guidance. Refer to Note 1 for further information. $ 294,127 1,566 (83,049) (60,494) (24,121) (83,049) (6,397) 1,262 (88,184) (88,184) (18,448) 1,217 (105,415) Total stockholders' equity Balance at December 31 Reissuance Repurchase (21) The Notes to Consolidated Financial Statements are an integral part of these statements. 21 (21) Balance at January 1 Treasury stock, at cost Balance at December 31 Liquidation of RSU Trust Balance at January 1 Shares held in RSU Trust, at cost Balance at December 31 1,569 7,986 (84) (21) Held-to-maturity securities: $ 279,354 $ 261,330 163 Net change in: Investing activities Net cash provided by/(used in) operating activities Other operating adjustments (a) Accounts payable and other liabilities Trading liabilities Other assets (a) Accrued interest and accounts receivable Securities borrowed Trading assets JPMorgan Chase & Co./2021 Form 10-K Net change in: Originations and purchases of loans held-for-sale Other Deferred tax (benefit)/expense(a) Depreciation and amortization Provision for credit losses Adjustments to reconcile net income to net cash provided by/(used in) operating activities: Net income Operating activities Year ended December 31, (in millions) Consolidated statements of cash flows JPMorgan Chase & Co. Proceeds from sales, securitizations and paydowns of loans held-for-sale 3,076 Proceeds from paydowns and maturities Purchases The Consolidated Financial Statements include the accounts of JPMorgan Chase and other entities in which the Firm has a controlling financial interest. All material intercompany balances and transactions have been eliminated. Consolidation Certain amounts reported in prior periods have been reclassified to conform with the current presentation. Notably in the first quarter of 2021, the Firm reclassified certain deferred investment tax credits from accounts payable and other liabilities to other assets to be a reduction to the carrying value of the associated tax- oriented investments. Refer to Note 25 for further information. The accounting and financial reporting policies of JPMorgan Chase and its subsidiaries conform to U.S. GAAP. Additionally, where applicable, the policies conform to the accounting and reporting guidelines prescribed by regulatory authorities. JPMorgan Chase & Co. ("JPMorgan Chase” or the “Firm”), a financial holding company incorporated under Delaware law in 1968, is a leading financial services firm based in the U.S., with operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Refer to Note 32 for a further discussion of the Firm's business segments. Note 1 - Basis of presentation Notes to consolidated financial statements JPMorgan Chase & Co./2021 Form 10-K 164 278,793 263,631 Assets held for clients in an agency or fiduciary capacity by the Firm are not assets of JPMorgan Chase and are not included on the Consolidated balance sheets. 527,609 213,225 (182) 32,987 (1,146) (927) 596,645 9,155 (11,508) 275,993 (1,477) (12,343) (12,690) (12,858) (15,162) (24,001) The Firm determines whether it has a controlling financial interest in an entity by first evaluating whether the entity is a voting interest entity or a variable interest entity. Voting interest entities are entities that have sufficient equity and provide the equity investors voting rights that enable them to make significant decisions relating to the entity's operations. For these types of entities, the Firm's determination of whether it has a controlling interest is primarily based on the amount of voting equity interests held. Entities in which the Firm has a controlling financial interest, through ownership of the majority of the entities' voting equity interests, or through other contractual rights that give the Firm control, are consolidated by the Firm. Investments in companies in which the Firm has significant influence over operating and financing decisions (but does not own a majority of the voting equity interests) are accounted for (i) in accordance with the equity method of accounting (which requires the Firm to recognize its proportionate share of the entity's net earnings), or (ii) at fair value if the fair value option was elected. These investments are generally included in other assets, with income or loss included in noninterest revenue. JPMorgan Chase & Co./2021 Form 10-K pwc The Firm uses master netting agreements to mitigate counterparty credit risk in certain transactions, including derivative contracts, resale, repurchase, securities borrowed and securities loaned agreements. A master netting agreement is a single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). Upon the exercise of derivatives termination rights by the non-defaulting party (i) all transactions are terminated, (ii) all transactions are valued and the positive values of "in the money" transactions are netted against the negative values of "out of the money" transactions and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. Upon exercise of default rights under repurchase U.S. GAAP permits entities to present derivative receivables and derivative payables with the same counterparty and the related cash collateral receivables and payables on a net basis on the Consolidated balance sheets when a legally enforceable master netting agreement exists. U.S. GAAP also permits securities sold and purchased under repurchase agreements and securities borrowed or loaned under securities loan agreements to be presented net when specified conditions are met, including the existence of a legally enforceable master netting agreement. The Firm has elected to net such balances where it has determined that the specified conditions are met. Offsetting assets and liabilities Gains and losses relating to translating functional currency financial statements for U.S. reporting are included in the Consolidated statements of comprehensive income. Gains and losses relating to nonfunctional currency transactions, including non-U.S. operations where the functional currency is the U.S. dollar, are reported in the Consolidated statements of income. JPMorgan Chase revalues assets, liabilities, revenue and expense denominated in non-U.S. currencies into U.S. dollars using applicable exchange rates. Foreign currency translation The preparation of the Consolidated Financial Statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenue and expense, and disclosures of contingent assets and liabilities. Actual results could be different from these estimates. JPMorgan Chase carries a portion of its assets and liabilities at fair value. Changes in fair value are reported primarily in principal transactions revenue. Refer to Notes 2 and 3 for further discussion of fair value measurement. Refer to Note 6 for further discussion of principal transactions revenue. Use of estimates in the preparation of consolidated financial statements Principal transactions revenue Voting interest entities 166 The Firm recognizes interest income on loans, debt securities, and other debt instruments, generally on a level- yield basis, based on the underlying contractual rate. Refer to Note 7 for further discussion of interest income. Interest income The Firm performs on-going reassessments of: (1) whether entities previously evaluated under the majority voting- interest framework have become VIES, based on certain events, and are therefore subject to the VIE consolidation framework; and (2) whether changes in the facts and circumstances regarding the Firm's involvement with a VIE cause the Firm's consolidation conclusion to change. Refer to Note 14 for further discussion of the Firm's VIES. Revenue recognition obligation to absorb losses or the right to receive benefits from the VIE that could potentially be significant to the VIE. To assess whether the Firm has the power to direct the activities of a VIE that most significantly impact the VIE'S economic performance, the Firm considers all the facts and circumstances, including its role in establishing the VIE and its ongoing rights and responsibilities. This assessment includes, first, identifying the activities that most significantly impact the VIE's economic performance; and second, identifying which party, if any, has power over those activities. In general, the parties that make the most significant decisions affecting the VIE (such as asset managers, collateral managers, servicers, or owners of call options or liquidation rights over the VIE's assets) or have the right to unilaterally remove those decision-makers are deemed to have the power to direct the activities of a VIE. To assess whether the Firm has the obligation to absorb losses of the VIE or the right to receive benefits from the VIE that could potentially be significant to the VIE, the Firm considers all of its economic interests, including debt and equity investments, servicing fees, and derivatives or other arrangements deemed to be variable interests in the VIE. This assessment requires that the Firm apply judgment in determining whether these interests, in the aggregate, are considered potentially significant to the VIE. Factors considered in assessing significance include: the design of the VIE, including its capitalization structure; subordination of interests; payment priority; relative share of interests held across various classes within the VIE's capital structure; and the reasons why the interests are held by the Firm. Notes to consolidated financial statements 165 JPMorgan Chase & Co./2021 Form 10-K The most common type of VIE is an SPE. SPES are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. The basic SPE structure involves a company selling assets to the SPE; the SPE funds the purchase of those assets by issuing securities to investors. The legal documents that govern the transaction specify how the cash earned on the assets must be allocated to the SPE'S investors and other parties that have rights to those cash flows. SPES are generally structured to insulate investors from claims on the SPE's assets by creditors of other entities, including the creditors of the seller of the assets. The primary beneficiary of a VIE (i.e., the party that has a controlling financial interest) is required to consolidate the assets and liabilities of the VIE. The primary beneficiary is the party that has both (1) the power to direct the activities of the VIE that most significantly impact the VIE's economic performance; and (2) through its interests in the VIE, the VIES are entities that, by design, either (1) lack sufficient equity to permit the entity to finance its activities without additional subordinated financial support from other parties, or (2) have equity investors that do not have the ability to make significant decisions relating to the entity's operations through voting rights, or do not have the obligation to absorb the expected losses, or do not have the right to receive the residual returns of the entity. Variable interest entities Certain Firm-sponsored asset management funds are structured as limited partnerships or limited liability companies. For many of these entities, the Firm is the general partner or managing member, but the non- affiliated partners or members have the ability to remove the Firm as the general partner or managing member without cause (i.e., kick-out rights), based on a simple majority vote, or the non-affiliated partners or members have rights to participate in important decisions. Accordingly, the Firm does not consolidate these voting interest entities. However, in the limited cases where the non-managing partners or members do not have substantive kick-out or participating rights, the Firm evaluates the funds as VIES and consolidates the funds if the Firm is the general partner or managing member and has both power and a potentially significant interest. The Firm's investment companies and asset management funds have investments in both publicly-held and privately- held entities, including investments in buyouts, growth equity and venture opportunities. These investments are accounted for under investment company guidelines and, accordingly, irrespective of the percentage of equity ownership interests held, are carried on the Consolidated balance sheets at fair value, and are recorded in other assets, with income or loss included in noninterest revenue. If consolidated, the Firm retains the accounting under such specialized investment company guidelines. Revenue from contracts with customers JPMorgan Chase recognizes noninterest revenue from certain contracts with customers, in investment banking fees, deposit-related fees, asset management administration and commissions, and components of card income, when the Firm's related performance obligations are satisfied. Refer to Note 6 for further discussion of the Firm's revenue from contracts with customers. Proceeds from sales (6,517) (4,075) (28,561) 4,438 1,347 31,528 (20,799) 7,773 (4,254) Beneficial interests issued by consolidated VIES Short-term borrowings Federal funds purchased and securities loaned or sold under repurchase agreements 101,002 602,765 293,764 Proceeds from long-term borrowings Deposits Financing activities (5,035) (52,059) (51,743) 62,095 23,559 (50,263) (7,341) (261,912) 57,675 52,200 149,758 70,181 (397,145) (242,149) 50,075 162,748 (248,785) 35,845 (91,797) (11,044) (129,344) Net cash (used in) investing activities All other investing activities, net Other changes in loans, net Proceeds from sales and securitizations of loans held-for-investment Net change in: (18,408) 82,409 1,347 78,686 (54,932) (105,055) (1,430) (2,575) The Notes to Consolidated Financial Statements are an integral part of these statements. (a) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information on revisions to operating activities. $ 5,142 $ 13,077 $ 29,918 18,737 8,140 6,224 $ 740,834 $ 527,609 $ 263,631 Cash income taxes paid, net (a) Cash interest paid Cash and due from banks and deposits with banks at the end of the period Cash and due from banks and deposits with banks at the beginning of the period Net increase/(decrease) in cash and due from banks and deposits with banks Payments of long-term borrowings Effect of exchange rate changes on cash and due from banks and deposits with banks All other financing activities, net Dividends paid Treasury stock repurchased Redemption of preferred stock 5,000 4,500 7,350 Proceeds from issuance of preferred stock (69,610) 61,085 4,289 Net cash provided by financing activities 6,417 (8,070) (1,507) 151,539 181,498 Other assets (included $14,753 and $13,827 at fair value and assets pledged of $5,298 and $3,739) (a) Total assets (b) 53,428 56,691 27,109 27,070 90,503 102,570 984,525 1,061,328 Liabilities (28,328) 1,012,853 1,077,714 Goodwill, MSRs and other intangible assets Premises and equipment Accrued interest and accounts receivable Loans, net of allowance for loan losses Allowance for loan losses Loans (included $58,820 and $44,474 at fair value) 589,999 672,232 Investment securities, net of allowance for credit losses (16,386) 201,821 Deposits (included $11,333 and $14,484 at fair value) Short-term borrowings (included $20,015 and $16,893 at fair value) Accumulated other comprehensive income Retained earnings Additional paid-in capital Preferred stock ($1 par value; authorized 200,000,000 shares: issued 3,483,750 and 3,006,250 shares) Common stock ($1 par value; authorized 9,000,000,000 shares; issued 4,104,933,895 shares) 281,685 3,105,403 3,449,440 301,005 17,578 10,750 231,285 262,755 Federal funds purchased and securities loaned or sold under repurchase agreements (included $126,435 and $155,735 at fair value) 170,181 215,209 45,208 194,340 53,594 $ 2,462,303 $ 2,144,257 $ 3,743,567 $ 3,384,757 Stockholders' equity Commitments and contingencies (refer to Notes 28, 29 and 30) Total liabilities (b) Long-term debt (included $74,934 and $76,817 at fair value) Beneficial interests issued by consolidated VIES (included $12 and $41 at fair value) Accounts payable and other liabilities (included $5,651 and $3,476 at fair value) (a) Trading liabilities 164,693 Treasury stock, at cost (1,160,784,750 and 1,055,499,435 shares) 363,707 388,178 40,264 $ $ 3,076 6,417 (8,070) Total other comprehensive income/(loss), after-tax Comprehensive income (965) (491) (293) DVA on fair value option elected liabilities 964 35,548 $ 212 Defined benefit pension and OPEB plans 172 2,320 (2,679) 30 19 (19) 20 234 (461) 2,855 922 Held-to-maturity securities, net of allowance for credit losses 39,507 JPMorgan Chase & Co./2021 Form 10-K 308,525 Available-for-sale securities (amortized cost of $308,254 and $381,729, net of allowance for credit losses; included assets pledged of $18,268 and $32,227) 503,126 433,575 Trading assets (included assets pledged of $102,710 and $130,645) 160,635 206,071 296,284 261,698 Federal funds sold and securities purchased under resale agreements (included $252,720 and $238,015 at fair value) Securities borrowed (included $81,463 and $52,983 at fair value) 502,735 The Notes to Consolidated Financial Statements are an integral part of these statements. 714,396 24,874 26,438 $ $ Cash and due from banks 2020 2021 Assets December 31, (in millions, except share data) Consolidated balance sheets JPMorgan Chase & Co. 161 Deposits with banks Total stockholders' equity Total liabilities and stockholders' equity 34,838 88,522 88,394 88,415 Balance at December 31 (49) (56) (131) Other (591) (72) 152 Retained earnings Shares issued and commitments to issue common stock for employee share-based compensation awards, and related tax effects 88,522 88,394 Balance at January 1 Additional paid-in capital 4,105 4,105 4,105 Balance at January 1 and December 31 Common stock 26,993 30,063 89,162 34,838 Balance at January 1 Net income 1,569 7,986 Other comprehensive income/(loss), after-tax Balance at January 1 Accumulated other comprehensive income/(loss) 223,211 236,990 272,268 (11,119) (10,897) (11,456) Common stock ($3.80, $3.60 and $3.40 per share for 2021, 2020 and 2019, respectively) Balance at December 31 Cumulative effect of change in accounting principles (1,587) (1,600) Preferred stock Dividends declared: 36,431 29,131 48,334 62 (2,650) 199,202 223,211 236,990 (1,583) (4,075) (1,430) (2,575) 490 35,524 $ 2,010 $ 33,024 $ 2020 2021 All other assets Loans Trading assets Assets December 31, (in millions) $ 162 $ 3,743,567 $ 3,384,757 279,354 (88,184) 7,986 236,990 272,268 (84) (105,415) 294,127 88,394 88,415 4,105 4,105 30,063 (a) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. (b) The following table presents information on assets and liabilities related to VIEs that are consolidated by the Firm at December 31, 2021 and 2020. The assets of the consolidated VIES are used to settle the liabilities of those entities. The holders of the beneficial interests do not have recourse to the general credit of JPMorgan Chase. The assets and liabilities in the table below include third-party assets and liabilities of consolidated VIES and exclude intercompany balances that eliminate in consolidation. Refer to Note 14 for a further discussion. 1,934 37,619 681 40,234 Total assets Liabilities 5,000 4,500 7,350 30,063 $ 26,993 $ 26,068 $ 2019 2020 2021 Balance at December 31 Redemption Issuance Balance at January 1 Preferred stock Year ended December 31, (in millions, except per share data) Consolidated statements of changes in stockholders' equity JPMorgan Chase & Co. JPMorgan Chase & Co./2021 Form 10-K The Notes to Consolidated Financial Statements are an integral part of these statements. 17,578 233 17,811 10,750 $ 245 10,995 $ $ $ Total liabilities All other liabilities Beneficial interests issued by consolidated VIES (5,540) Report of Independent Registered Public Accounting Firm 2.3 $167 Our fortress balance sheet is accompanied by a fortress income statement. Even under extreme stress, our company could make a profit. For example, if credit losses were $10 billion higher or more, if we had a $10 billion operational error or if certain asset-based revenue dropped by as much as $10 billion, we would still be in very good shape. There is more than $500 billion in preferred stock, long-term debt and common equity, an extraordinary capital base. Equally important, the amount of unsecured short-term financing, the riskiest type, is negligible. We tend to look at this number on a more normalized basis. For example, charge-offs are artificially low in this part of the cycle (a more normal amount would be $7 billion versus $3 billion), and we don't consider the reserve release of $12 billion as core or recurring profits. If you adjust for this and add back the $8 billion of normalized higher net interest income¹, our normalized pre-tax profit would be closer to $50+ billion. of revenue is fairly recurring and predictable; for example, revenue from loans, Asset Management, Consumer Banking, Wealth Management, Securities Services and Payments. We've already told our shareholders that net interest income (excluding CIB Markets) will be more than $8 billion higher in 2022, primarily due to higher rates. A large portion of our $125 billion The best way to ascertain actual risk is by looking at Advanced risk- weighted assets (RWA), which total only $1.1 trillion (excluding operational risk RWA) because so many assets have so little risk. This is an extraordinary amount of consumer and wholesale deposits. And in terms of capital preservation, we could, if we had These are still our riskiest assets, but you can see how small they are relative to the size of our balance sheet. 10 4 Includes trading liabilities for debt and equity instruments and derivative payables. 3 Includes trading assets for debt instruments, equity and other instruments and derivative receivables. 2 Loans net of allowance for loan losses. 1 Includes $700 billion cash, $450 billion United States Treasury securities and ~$150 billion agency mortgage-backed securities; reported high quality liquid assets (HQLA) is $738 billion and represents quarterly average HQLA included in the liquidity coverage ratio. Total reported eligible HQLA excludes average excess eligible HQLA at JPMorgan Chase Bank, N.A. that are not transferable to nonbank affiliates. Refer to liquidity coverage ratio on page 103 of the 2021 10-K for additional information. 1,251% (182)% These assets are cash (essentially deposits at the Fed) and other highly marketable securities. This is an extraordinary amount of liquidity – approximately $700 billion is required by the liquidity coverage ratio and will always consist of the most conservative assets. (71)% to, cut the dividend to zero, saving $12 billion in a year. Or we could reduce expenses substantially - which we could easily achieve. 11 2017 2016 $6.1 $7.3 $7.0 $6.7 $8.6 1 Excluding CIB Markets net interest income. $9.7 62.3 72.1 82.4 90.4 102.4 ($ in trillions and # in millions, respectively) Daily Payment Processing and Merchant Acquiring Transactions 55.1 2018 64% 3 4% 0.5 76% 1.0 443% $ 1.7 Change since 2008 3.7 2021 Reserve build/(release) Net charge-offs Noninterest expense Expenses, credit costs and pre-tax profit Total net revenue Net interest income Noninterest income Pre-tax profit (12) $ 63 108% 0.2 71 72% 125 14% 53 174% $ 73 199% Change since 2008 108% $ 3.7 94% 0.3 16% 0.3 10% 2021 2019 ■Daily payment processing¹ ($T) ■Daily merchant acquiring transactions (M) JPM 57% JPM 24% GS 54% GS 23% ROTCE JPMorgan Chase compared with large peers5 12 47% MS-WM & IM 48% UBS-GWM & MS-IM CS-PB & TROW Management 33% Overhead ratio6 59% BAC MS For footnoted information, refer to page 47 in this Annual Report. G-SIB Global Systemically Important Banks ROTCE Return on tangible common equity 13% C 67% WFC 67% 14% 67% MS 17% BAC 67% с 20% WFC 64% Asset & Wealth 15% WFC-CB 51% COF-DC & CB Community 58% Consumer & Best-in-class G-SIB ROTCE 3,4 Best-in-class all banks ROTCE², 4 JPM 2021 ROTCE 41% Best-in-class peer overhead ratio¹ JPM 2021 Returns Efficiency JPMorgan Chase Is in Line with Best-in-Class Peers in Both Efficiency and Returns 2021 2020 1 Based on Firmwide data using regulatory reporting guidelines as prescribed by the Federal Reserve Board. overhead ratio 31% BAC-CB 31% BAC-CB 20% Key PNC Banking 21% 42% 40% Commercial Bank 26% GS-IB & GM 26% GS-IB & GM GS-IB & GM Investment 25% 53% 49% Corporate & Banking Revenue Within this letter, I discuss the following: ($ in billions) Income statement 1 Government, government-related and nonprofits available for 2019-2021 only; included in Corporate clients and Small Business, Middle Market and Commercial clients for prior years. Corporate clients Small Business, Middle Market and Commercial clients Government, government-related and nonprofits¹ New and Renewed Credit and Capital for Our Clients 2008-2021 ($ in billions) $3,186 Assets Entrusted to us by Our Clients $288 $2,496 $2,357 $2,307 $227 $2,345 $2,263 $2,144 $265 $331 $641 at December 31, $1,148 $618 $503 $3,255 $844 $660 $679 $3,633 $3,617 $6,950 $3,802 ($ in billions) $4,227 $4,211 $718 $1,186 Deposits and client assets¹ $4,820 $1,314 $959 $5,926 $3,740 $464 $2,102 $333 $1,264 $1,088 $1,115 $1,158 $1,294 $1,346 2008 2009 2010 $1,443 2011 2013 2014 2015 2016 2017 2018 2019 2012 $258 $1,392 $1,619 $2,044 $244 $197 $480 $274 $1,567 $1,577 $1,519 $252 $230 $300 $326 327 3309 543052625226 5312 $243 525252528151.926 $167 Consumers $136 $1,789 $1,693 $1,621 $368 $558 $3,011 $4,488 2017 2016 2015 2014 2013 2012 2011 2018 2010 2008 $13.2 $16.1 $16.9 $14.9 $19.9 $20.5 $18.8 $20.5 $20.5 2009 $23.5 $23.2 2019 2021 Total liabilities and equity Common equity Preferred stock and long-term debt Trading liabilities4 Deposits Liabilities and equity Total assets 2020 Trading assets³ Liquid assets¹ Assets (average, $ in trillions) Selected data, for the year ended December 31, Fortress balance sheet 9 1 Represents assets under management, as well as custody, brokerage, administration and deposit accounts. 2 Represents activities associated with the safekeeping and servicing of assets. Loans² $26.8 $31.0 ($ in trillions) $3,258 $730 $558 $361 $755 $365 $3,781 $573 $757 $722 $2,424 $824 $861 $398 $2,681 $784 $792 $439 $2,811 $372 $648 $2,783 $2,740 $2,427 Assets under custody² $33.2 2021 2020 2019 2018 2017 2016 2015 2014 2009 2011 Client assets Wholesale deposits Consumer deposits 2013 2012 2010 2008 $1.415 $1.743 $1.81 $1883 52061▬▬▬▬▬▬▬ $2,329 $2,376 $2,353 Selected data, for the year ended December 31, SIGNIFICANT GEOPOLITICAL AND ECONOMIC CHALLENGES Page 15 The U.S. economy is strong. • Drive high performance, the right way. Page 45 • Retaining talent is important and so is life outside of work. Page 46 Significant Geopolitical and Economic Challenges America and the rest of the world are facing the confluence of three important and conflicting forces: 1) a strong U.S. economy, which, we hope, has COVID-19 in its rearview mirror; 2) high inflation, which means rising interest rates and, importantly, the reversal of quantitative easing (QE); and 3) the war in Ukraine and the accompa- nying humanitarian crisis, with its impact on the global economy in the short term, as well as its significant impact on the geopolitics of the future. These factors will likely have a meaningful effect on the economy over the next few years and on geopolitics for the next several decades. I should remind the reader that we normally don't worry about - or even try to predict - normal fluc- tuations of the economy. In all times, we are pre- pared for difficult markets and severe recessions, as well as for unpredictable events, not only so we will survive them but also so we can be there for our clients when they need us the most. However, sometimes there are powerful underlying struc- tural trends that we must try to understand since their impact can be so large, with widespread impact on many parts of human existence. THE U.S. ECONOMY IS STRONG. In 2020 and 2021, enormous QE - approximately $4.4 trillion, or 18%, of 2021 gross domestic product (GDP) and enormous fiscal stimulus (which has been and always will be inflationary) - approximately $5 trillion, or 21%, of 2021 GDP - stabilized markets and allowed companies to raise enormous amounts of capital. In addition, this infusion of capital saved many small busi- nesses and put more than $2.5 trillion in the hands of consumers and almost $1 trillion into state and local coffers. These actions led to a rapid decline in unemployment, dropping from 15% to under 4% in 20 months the magnitude and speed of which were both unprecedented. Additionally, the economy grew 7% in 2021 despite the arrival of the Delta and Omicron vari- - ants and the global supply chain shortages, which were largely fueled by the dramatic upswing in consumer spending and the shift in that spend from services to goods. Fortunately, during these two years, vaccines for COVID-19 were also rap- idly developed and distributed. In today's economy, the consumer is in excellent financial shape (on average), with leverage among the lowest on record, excellent mortgage underwriting (even though we've had home price appreciation), plentiful jobs with wage increases and more than $2 trillion in excess savings, mostly due to government stimulus. Most con- sumers and companies (and states) are still flush with the money generated in 2020 and 2021, with consumer spending over the last several months 12% above pre-COVID-19 levels. (But we must rec- ognize that the account balances in lower-income households, smaller to begin with, are going down faster and that income for those house- holds is not keeping pace with rising inflation.) - Page 45 Combat the enemy within. • Page 45 Morgan Health is helping us lead in healthcare transformation. Page 41 We continue to support data-driven policymaking through the JPMorgan Chase PolicyCenter and Institute. Page 41 We join other companies in evolving our vision of the workplace. Page 42 MANAGEMENT LESSON: THE BENEFIT OF PURPOSE AND THE TREMENDOUS Today's economic landscape is completely differ- ent from the 2008 financial crisis when the con- sumer was extraordinarily overleveraged, as was the financial system as a whole from banks and investment banks to shadow banks, hedge funds, private equity, Fannie Mae and many other enti- ties. In addition, home price appreciation, fed by bad underwriting and leverage in the mortgage system, led to excessive speculation, which was missed by virtually everyone - eventually leading to nearly $1 trillion in actual losses. VALUE OF WORK Perfect your Picasso – have something to strive for and motivate you. Page 44 • Recognize the tremendous value of work. Page 44 . Nurture the extraordinary value of trust. Page 44 • During 2020 and 2021, many aberrant things also happened: 2 million people retired early; the sup- ply of immigrant workers dropped by 1 million due to immigration policies; available jobs sky- rocketed to 11 million (again unprecedented); and job seekers dropped to 5 million. Wage growth accelerated dramatically, particularly in low- income jobs. We should not be unhappy that wages are going up - and that workers have 15 THE CONFLUENCE OF THESE FACTORS MAY BE UNPRECEDENTED. Each of these three factors mentioned above is unique in its own right: The dramatic stimulus- fueled recovery from the COVID-19 pandemic, the likely need for rapidly raising rates and the required reversal of QE, and the war in Ukraine and the sanctions on Russia. They present com- pletely different circumstances than what we've experienced in the past - and their confluence may dramatically increase the risks ahead. SIGNIFICANT GEOPOLITICAL AND ECONOMIC CHALLENGES 17 While it is possible, and hopeful, that all of these events will have peaceful resolutions, we should prepare for the potential negative outcomes. In the next section, I discuss immediate actions we should take to protect us from potential seri- ous problems. THE WAR COULD AFFECT GEOPOLITICS FOR DECADES. Russian aggression is having another dramatic and important result: It is coalescing the demo- cratic, Western world - across Europe and the North Atlantic Treaty Organization (NATO) coun- tries to Australia, Japan and Korea. The United States and the West realize there is no replace- ment for strong allies and strong militaries. The war and prior trade disputes with China also highlight the critical importance of economic relationships and trade, particularly trade that involves anything affecting national security. The outcome of these two issues will transcend Russia and likely will affect geopolitics for decades, potentially leading to both a realignment of alli- ances and a restructuring of global trade. How the West comports itself, and whether the West can maintain its unity, will likely determine the future global order and shape America's (and its allies') important relationship with China, which I talk more about later in this letter. HOW ARE WE MANAGING OUR GLOBAL BANK IN THESE DIFFICULT MARKETS AND COMPLEX TIMES? Our hearts go out to all of those affected by the war - JPMorgan Chase and its employees have already donated over $5 million to the Ukrainian humanitarian crisis, with more to come. JPMorgan Chase has also played its part in the implementation of the Western world's policies and sanctions regarding Russia. Of course, we are following both the letter of the law and the spirit of all the American and allied sanctions, working hand in hand with governments to implement complex policies and directives, and then some. Managing this has been an enormous undertak- ing. It is completely different from navigating a financial crisis or a severe recession. This entails sanctioning individuals, including their ownership of assets and companies; reducing exposures across multiple products and services; analyzing and stopping billions of dollars of payments as directed by governments; and many other actions. We are not worried about our direct exposure to Russia, though we could still lose about $1 billion over time. But we are actively monitoring the impact of ongoing sanctions and Russia's response, concerned as well about their second- ary and collateral effects on so many companies and countries. We have been steadfast in our operating principles to be prepared for the unpredictable. Rest assured that our manage- ment teams, hundreds of us, globally, have been working around the clock to do the right thing. 18 SIGNIFICANT GEOPOLITICAL AND ECONOMIC CHALLENGES 2020 Many more sanctions could be added - which could dramatically, and unpredictably, increase their effect. Along with the unpredictability of war itself and the uncertainty surrounding global commodity supply chains, this makes for a poten- tially explosive situation. I speak later about the precarious nature of the global energy supply, but for now, simply, that supply is easy to disrupt. (We should also keep in mind that, as a percent- age of global GDP, oil is only about 40% of what it was in 1973 - but it is still essential and critical.) As I write this letter, the war in Ukraine has been raging for well over a month and is creating a sig- nificant refugee crisis. We do not know what its outcome ultimately will be, but the hostilities in Ukraine and the sanctions on Russia are already having a substantial economic impact. They have roiled global oil, commodity and agricultural mar- kets. We expect the fallout from the war and resulting sanctions to reduce Russia's GDP by 12.5% by midyear (a decline worse than the 10% drop after the 1998 default). Our economists cur- rently think that the euro area, highly dependent on Russia for oil and gas, will see GDP growth of roughly 2% in 2022, instead of the elevated 4.5% pace we had expected just six weeks ago. By con- trast, they expect the U.S. economy to advance roughly 2.5% versus a previously estimated 3%. But I caution that these estimates are based upon a fairly static view of the war in Ukraine and the sanctions now in place. - The effects of geopolitics on the economy are harder to predict. For as much attention as it gets, geopolitics over the past 50 years have rarely disrupted the global economy in the short run (think Afghanistan; Iraq; Korea; Vietnam; con- flicts between Pakistan and India, India and China, China and Vietnam, Russia and China; and at least 10 other upheavals and wars in the Mid- dle East). The 1973 Organization of the Petroleum Exporting Countries, or OPEC, oil embargo was an exception, when the sharp jump in oil prices pushed the world into a global recession. How- ever, it's important to point out that while past geopolitical events often did not have short-term economic effects, they frequently had large, longer-term consequences such as America's experience with the Vietnam War, which drove the great inflation of the 1970s and 1980s and tore the body politic apart. more choices and are making different decisions - in spite of the fact that this causes some diffi- culties for business. House prices surged during the pandemic (housing became and still is in extremely short supply), and asset prices remained high, some, in my view, in bubble terri- tory. Inflation soared to 7%; while clearly some of this rise is transitory due to supply chain short- ages, some is not, because higher wages, higher housing costs, and higher energy and commodity prices will persist (more to come on this later). All these factors will continue in 2022, driving further growth as well as continued inflation. One additional point: Consumer confidence and con- sumer spending have diverged dramatically, with consumer confidence dropping. Spending, how- ever, is more important, and the drop in con- sumer confidence may be in reaction to ongoing fatigue from the pandemic shutdown and con- cerns over high inflation. PERSISTENT INFLATION WILL REQUIRE RISING INTEREST RATES AND A MASSIVE BUT NECESSARY SHIFT FROM QUANTITATIVE EASING TO QUANTITATIVE TIGHTENING. It is easy to second-guess complex decisions after the fact. The Federal Reserve (the Fed) and the government did the right thing by taking bold dramatic actions following the misfortune unleashed by the pandemic. In hindsight, it worked. But also in hindsight, the medicine (fiscal spending and QE) was probably too much and lasted too long. I do not envy the Fed for what it must do next: The stronger the recovery, the higher the rates that follow (I believe that this could be signifi- cantly higher than the markets expect) and the stronger the quantitative tightening (QT). If the Fed gets it just right, we can have years of growth, and inflation will eventually start to recede. In any event, this process will cause lots of consternation and very volatile markets. The Fed should not worry about volatile markets unless they affect the actual economy. A strong economy trumps market volatility. This is in no way traditional Fed tightening - and there are no models that can even remotely give us the answers. I have always been critical of people's excessive reliance on models - since they don't capture major catalysts, such as cul- ture, character and technological advances. And in our current situation, the Fed needs to deal with things it has never dealt with before (and are impossible to model), including supply chain issues, sanctions, war and a reversal of QE in the face of unparalleled inflation. Obviously, the Fed always needs to be data-dependent, and this is true today more than ever before. However, the data will likely continue to be inconsistent and volatile and hard to read. The Fed should strive for consistency but not when it's impossible to achieve. SIGNIFICANT GEOPOLITICAL AND ECONOMIC CHALLENGES - The shift from QE to QT will cause a massive change in the flow of funds in and out of Treasury bonds and, therefore, all securities. Our situation today is completely unlike the monetary policy adjustments following the great financial crisis of 2008. When central banks were buying bonds from 2008 to 2014, there was a tremendous amount of deleveraging in the rest of the finan- cial world. Clearly, this deleveraging slowed growth, which in turn reduced the need for busi- ness investment. In addition, banks were required to buy Treasuries to meet their new liquidity requirements. This action reduced both lending and the money supply in the years after the great financial crisis. Low growth also led to less capital needed, and QE added to the savings glut. I am 16 SIGNIFICANT GEOPOLITICAL AND ECONOMIC CHALLENGES still convinced that these are some of the primary reasons our economy experienced low growth and so-called "secular stagnation." In today's economic environment, countries' cen- tral banks do not need to increase their foreign exchange reserves as they did after the great financial crisis, and banks don't need to buy Trea- suries to improve their liquidity ratios. This time around, business investment will likely be higher, both because of higher growth and because the capital required to combat climate change is esti- mated to be more than $4 trillion annually. Finally, governments will also need to borrow more money - not less. This massive change in the flow of funds trig- gered by Fed tightening is certain to have market and economic effects that will be studied for decades to come. Our bank is prepared for drasti- cally higher rates and more volatile markets. THE WAR IN UKRAINE AND THE SANCTIONS ON RUSSIA, AT A MINIMUM, WILL SLOW THE GLOBAL ECONOMY - AND IT COULD EASILY GET WORSE. One thing the Fed should do, and seems to have done, is to exempt themselves - give themselves ultimate flexibility - from the pattern of raising rates by only 25 basis points and doing so on a regular schedule. And while they may announce how they intend to reduce the Fed balance sheet, they should be free to change this plan on a moment's notice in order to deal with actual events in the economy and the markets. A Fed that reacts strongly to data and events in real time will ultimately create more confidence. In any case, rates will need to go up substantially. The Fed has a hard job to do so let's all wish them the best. Page 38 2021 Page 37 • Government, with its unique powers, has an essential role in managing the economy - but it needs to be realistic about its limitations on what it can and cannot do. Page 21 We must confront the Russia challenge with bold solutions. Page 22 • A strong America need not fear a rising China. Page 23 • There are compelling reasons for global trade restructuring. Page 24 • We can have a path forward for U.S. policy: Agree on what we want, then execute. Page 24 COMPETITIVE THREAT REDUX Page 20 To maintain our competitiveness, our country must regain its competence – and our principles, including free enterprise, need to be nurtured. Page 19 While America has flaws, its essential strengths endure. Progress continues in our diversity, equity and inclusion efforts. Page 15 ⚫ Persistent inflation will require rising interest rates and a massive but necessary shift from quantitative easing to quantitative tightening. Page 16 • The war in Ukraine and the sanctions on Russia, at a minimum, will slow the global economy - and it could easily get worse. Page 17 • • The confluence of these factors may be unprecedented. • The war could affect geopolitics for decades. Page 18 • How are we managing our global bank in these difficult markets and complex times? Page 18 THE EXTRAORDINARY NEED FOR STRONG AMERICAN LEADERSHIP Page 19 Page 17 Banks performed magnificently during the COVID-19 crisis. • The role of banks in the global financial system is diminishing. Page 33 Some investments generate predictable returns. Page 33 Acquisitions should pay for themselves – and each one has its own logic. Page 34 • Page 34 INVESTMENTS AND ACQUISITIONS: DETERMINING THE BEST USE OF CAPITAL AND ASSESSING ROIS We make extensive investments in technology for a broad range of reasons, from improving operations and security to enhancing our products and services. UPDATES ON SPECIFIC ISSUES FACING OUR COMPANY We are vigilant against cyber attacks. Page 37 Page 37 Our commitment to sustainability is informed by energy realities. • • Page 34 14 We want to build upon our global footprint. 13 Page 26 Page 26 • Possibly more important: The role of public companies in the global financial system is also diminishing. Page 29 • More regulation is coming – 10 years after the crisis, we are still rolling out Basel IV - and we need more thoughtful calibration of the rules. Page 28 • How should we address our G-SIB conundrum? Page 32 • Banks need to acknowledge the dramatically changing competitive landscape. Page 30 Page 32 Long-term debt page 266 Note 18 Leases page 265 Note 16 Premises and equipment page 261 page 253 Goodwill and Mortgage servicing rights Note 14 Variable interest entities page 248 page 229 Note 13 Allowance for credit losses Note 15 Note 20 JPMorgan Chase & Co./2021 Form 10-K Earnings per share Note 12 Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability an orderly transaction between market participants at the measurement date. Fair value is based on quoted market prices or inputs, where available. If prices or quotes are not available, fair value is based on valuation models and other valuation techniques that consider relevant transaction characteristics (such as maturity) and use, as inputs, observable or unobservable market parameters, including yield curves, interest rates, volatilities, prices (such as commodity, equity or debt prices), correlations, foreign exchange rates and credit curves. Valuation adjustments may be made to ensure that financial instruments are recorded at fair value, as described below. JPMorgan Chase carries a portion of its assets and liabilities at fair value. These assets and liabilities are predominantly carried at fair value on a recurring basis (i.e., assets and liabilities that are measured and reported at fair value on the Firm's Consolidated balance sheets). Certain assets, liabilities and unfunded lending-related commitments are measured at fair value on a nonrecurring basis; that is, they are not measured at fair value on an ongoing basis but are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). Note 2 - Fair value measurement 168 page 290 Note 30 page 283 page 269 Note 28 commitments instruments, guarantees and other Off-balance sheet lending-related financial page 277 Note 25 Income taxes page 274 Note 23 Litigation Loans Financial Instruments - Credit Losses ("CECL") The adoption of this guidance established a single allowance framework for all financial assets measured at amortized cost and certain off-balance sheet credit exposures. This framework requires that management's estimate reflects credit losses over the instrument's remaining expected life and considers expected future changes in macroeconomic conditions. Prior to the adoption of the CECL accounting guidance, the Firm's allowance for credit losses represented management's estimate of probable credit losses inherent in the Firm's retained loan portfolios and certain lending-related commitments. The adoption of CECL on January 1, 2020, resulted in a $2.7 billion decrease to retained earnings. Note 11 Note 3 Fair value option page 169 Note 2 Fair value measurement a detailed description of each policy can be found. The following table identifies JPMorgan Chase's other significant accounting policies and the Note and page where Significant accounting policies Notes to consolidated financial statements 167 JPMorgan Chase & Co./2021 Form 10-K The level of precision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. Accounting standard adopted January 1, 2020 For JPMorgan Chase's Consolidated statements of cash flows, cash is defined as those amounts included in cash and due from banks and deposits with banks on the Consolidated balance sheets. Typical master netting agreements for these types of transactions also often contain a collateral/margin agreement that provides for a security interest in, or title transfer of, securities or cash collateral/margin to the party that has the right to demand margin (the “demanding party"). The collateral/margin agreement typically requires a party to transfer collateral/margin to the demanding party with a value equal to the amount of the margin deficit on a net basis across all transactions governed by the master netting agreement, less any threshold. The collateral/margin agreement grants to the demanding party, upon default by the counterparty, the right to set-off any amounts payable by the counterparty against any posted collateral or the cash equivalent of any posted collateral/margin. It also grants to the demanding party the right to liquidate collateral/margin and to apply the proceeds to an amount payable by the counterparty. Refer to Note 5 for further discussion of the Firm's derivative instruments. Refer to Note 11 for further discussion of the Firm's securities financing agreements. Statements of cash flows agreements and securities loan agreements in general (i) all transactions are terminated and accelerated, (ii) all values of securities or cash held or to be delivered are calculated, and all such sums are netted against each other and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. JPMorgan Chase & Co./2021 Form 10-K page 190 Derivative instruments Note 5 page 196 Securities financing activities page 220 Note 10 Investment securities page 218 Note 9 Employee share-based incentives page 215 page 226 Note 8 Pension and other postretirement page 214 Note 7 Interest income and Interest expense page 211 Note 6 expense Noninterest revenue and noninterest employee benefit plans The Firm uses various methodologies and assumptions in the determination of fair value. The use of different methodologies or assumptions by other market participants compared with those used by the Firm could result in the Firm deriving a different estimate of fair value at the reporting date. • Risk-taking functions are responsible for providing fair value estimates for assets and liabilities carried on the Consolidated balance sheets at fair value. The Firm's Valuation Control Group ("VCG"), which is part of the Firm's Finance function and independent of the risk-taking functions, is responsible for verifying these estimates and determining any fair value adjustments that may be required to ensure that the Firm's positions are recorded at fair value. In addition, the Firm's Valuation Governance Forum ("VGF"), which is composed of senior finance and risk executives, is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The Firmwide VGF is chaired by the Firmwide head of the VCG (under the direction of the Firm's Controller), and includes sub-forums covering the In the absence of quoted market prices, securities are valued based on: Level 1 Quoted market prices portfolio composition, and liquidity. Investment and trading securities sold Loans carried at fair value - conforming residential mortgage loans expected to be value of the underlying loans, which include credit characteristics, Fair value is based on observable market prices for mortgage-backed Predominantly level 2 securities with similar collateral and incorporates adjustments to these prices to account for differences between the securities and the • Collateral characteristics Prepayment speed curves developed by the Firm, by industry and credit rating • • Credit spreads derived from the cost of CDS; or benchmark credit based on discounted cash flows, which consider the following: Where observable market data is unavailable or limited, valuations are Loans - consumer Observed market prices for similar instruments Level 2 or 3 • • Relevant broker quotes • • Credit spreads Expected prepayment speed, conditional default rates, loss severity • Deal-specific payment and loss allocations • Collateral characteristics • conditional default rates and loss severity Current market assumptions related to yield, prepayment speed, • Deal-specific payment and loss allocations • ⚫ Collateral characteristics Mortgage- and asset-backed securities specific inputs: the following products: In addition, the following inputs to discounted cash flows are used for • Discounted cash flows Observable market prices for similar securities Relevant broker quotes • Observed market prices (circumstances are infrequent) Loans carried at fair value (trading loans and non-trading loans) and associated lending-related commitments Fair value hierarchy Under the Firm's Estimations and Model Risk Management Policy, the MRGR reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances exceptions may be granted to the Firm's policy to allow a model to be used prior to review or approval. The MRGR may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. If prices or quotes are not available for an instrument or a similar instrument, fair value is generally determined using valuation models that consider relevant transaction terms such as maturity and use as inputs market-based or independently sourced parameters. Where this is the case the price verification process described above is applied to the inputs in those models. Valuation model review and approval Where appropriate, the Firm also applies adjustments to its estimates of fair value in order to appropriately reflect counterparty credit quality (CVA), the Firm's own creditworthiness (DVA) and the impact of funding (FVA), using a consistent framework across the Firm. Refer to Credit and funding adjustments on page 186 of this Note for more information on such adjustments. using prices or input parameters to valuation models that are unobservable due to a lack of market activity or because they cannot be implied from observable market data. Such prices or parameters must be estimated and are, therefore, subject to management judgment. Adjustments are made to reflect the uncertainty inherent in the resulting valuation estimate. Notes to consolidated financial statements 169 JPMorgan Chase & Co./2021 Form 10-K Uncertainty adjustments related to unobservable parameters may be made when positions are valued The Firm manages certain portfolios of financial instruments on the basis of net open risk exposure and, as permitted by U.S. GAAP, has elected to estimate the fair value of such portfolios on the basis of a transfer of the entire net open risk position in an orderly transaction. Where this is the case, valuation adjustments may be necessary to reflect the cost of exiting a larger-than-normal market-size net open risk position. Where applied, such adjustments are based on factors that a relevant market participant would consider in the transfer of the net open risk position, including the size of the adverse market move that is likely to occur during the period required to reduce the net open risk position to a normal market-size. Liquidity valuation adjustments are considered where an observable external price or valuation parameter exists but is of lower reliability, potentially due to lower market activity. Liquidity valuation adjustments are made based on current market conditions. Factors that may be considered in determining the liquidity adjustment include analysis of: (1) the estimated bid- offer spread for the instrument being traded; (2) alternative pricing points for similar instruments in active markets; and (3) the range of reasonable values that the price or parameter could take. • The VCG determines any valuation adjustments that may be required to the estimates provided by the risk-taking functions. No adjustments to quoted prices are applied for instruments classified within level 1 of the fair value hierarchy (refer to the discussion below for further information on the fair value hierarchy). For other positions, judgment is required to assess the need for valuation adjustments to appropriately reflect liquidity considerations, unobservable parameters, and, for certain portfolios that meet specified criteria, the size of the net open risk position. The determination of such adjustments follows a consistent framework across the Firm: The VCG verifies fair value estimates provided by the risk- taking functions by leveraging independently derived prices, valuation inputs and other market data, where available. Where independent prices or inputs are not available, the VCG performs additional review to ensure the reasonableness of the estimates. The additional review may include evaluating the limited market activity including client unwinds, benchmarking valuation inputs to those used for similar instruments, decomposing the valuation of structured instruments into individual components, comparing expected to actual cash flows, reviewing profit and loss trends, and reviewing trends in collateral valuation. There are also additional levels of management review for more significant or complex positions. Price verification process CIB, CCB, CB, AWM and certain corporate functions including Treasury and CIO. A three-level fair value hierarchy has been established under U.S. GAAP for disclosure of fair value measurements. The fair value hierarchy is based on the observability of inputs to the valuation of an asset or liability as of the measurement date. The three levels are defined as follows. Level 1 - inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active markets. Level 2 - inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument. Level 3 - one or more inputs to the valuation Loans and lending-related commitments - wholesale Level 2 or 3 Where observable market data is available, valuations are based on: Collateral characteristics Predominantly level 2 Classifications in the fair value hierarchy • Market rates for the respective maturity Derivative features: refer to the discussion of derivatives below for further information. Valuation process • Valuation methodology Securities financing agreements Product/instrument The following table describes the valuation methodologies generally used by the Firm to measure its significant products/ instruments at fair value, including the general classification of such instruments pursuant to the fair value hierarchy. JPMorgan Chase & Co./2021 Form 10-K 170 A financial instrument's categorization within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement. methodology are unobservable and significant to the fair value measurement. Valuations are based on discounted cash flows, which consider: Collateralized loan obligations ("CLOS") specific inputs: 58,820 Credit rating data 10,291 883,791 236,916 75,444 (627,924) 7,668 (627,924) 693,236 6,771 (14,732) 231 21,272 16,487 (54,125) 2,464 3,519 503,074 Available-for-sale securities: Loans (e) Other Total available-for-sale securities Collateralized loan obligations Asset-backed securities: Corporate debt securities Total trading assets Non-U.S. government debt securities U.S. Treasury and government agencies Total mortgage-backed securities Commercial nonagency Residential - nonagency U.S. GSES and government agencies (a)(g) Mortgage-backed securities: Obligations of U.S. states and municipalities 67,093 (g) 15,781 234,452 11,571 5,189 100,163 (g) 476 21,351 190,555 2,652 2,098 161,363 131,035 97,035 6,382 2,332 28 2,304 294,496 (g) (g) 49 (190,479) 987 680 (12,665) 624 12,721 205,127 146 35,725 (355,923) 2,307 387,023 2,318 427,630 2,623 21,400 7 113,294 10,233 2,856 Trading liabilities: 16,893 2,420 155,735 14,484 $ Debt and equity instruments(c) $ $ 1,243,209 $ (627,924) $ 16,410 2,913 Derivative payables: Interest rate (g) 99,558 51 16,838 82,669 Total liabilities measured at fair value on a recurring basis Long-term debt Beneficial interests issued by consolidated VIES Accounts payable and other liabilities Total trading liabilities Total derivative payables Commodity Equity Foreign exchange (g) Credit $ 6,994 13,209 4,561 1,394,604 11,571 155,735 14,473 22,928 20,396 201,951 126,390 2,856 10,233 216 113,301 9,793 13,135 20,396 201,951 126,383 7 216 10,048 215,093 6,249 173,085 42,169 Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings 8,110 460,119 $ $ $ Deposits $ Total assets measured at fair value on a recurring basis Other assets (d) 3,276 3,276 Mortgage servicing rights 44,474 2,305 388,178 6,249 10,048 538 893 6,101 21,524 Accounts payable and other liabilities 9,712 (18,216) 1,328 26,600 17,233 1,104 88,935 5,115 (62,494) 72,609 14,097 880 8,194 (232,537) (10,032) (161,649) 1,274 7,118 521,740 12,200 548,456 74,934 24,374 41,471 $ 50,560 752,480 94,050 $ $ Total liabilities measured at fair value on a recurring basis Long-term debt 12 164,693 5,651 50,116 (484,928) (484,928) 12,230 69 467 12 Beneficial interests issued by consolidated VIES 174,349 $ 123 10,468 $ 2,317 $ $ 17,479 $ (488,206) $ $ 14,003 4,139 1,243,845 9,016 126,435 17,534 9,558 381,431 $ $ $ $ 5,494 5,494 306 1,154,549 11,333 2,481 126,435 20,015 2,036 237,714 981 Total trading liabilities Total derivative payables Commodity Equity Foreign exchange Credit Interest rate Derivative payables: 114,577 30 26,716 87,831 444 2,496 (484,928) $ 174 1,327 2,166 28 2,138 68,844 449 3 68,395 Total fair value 238,015 Total derivative receivables Commodity Foreign exchange Equity (g) Credit (g) 52,983 1,330 71,860 480 507 21,017 67,625 182 40,671 1,230 1,230 7,192 8 7,184 NII 115,259 10,996 104,263 72,340 Interest rate 403,073 Derivative receivables: Other Level 2 Level 1 Fair value hierarchy Total mortgage-backed securities Commercial nonagency Residential - nonagency Level 3 U.S. GSES and government agencies (a) Debt instruments: Trading assets: Securities borrowed Federal funds sold and securities purchased under resale agreements December 31, 2020 (in millions) JPMorgan Chase & Co./2021 Form 10-K Mortgage-backed securities: Derivative netting adjustments(f) $ $ Physical commodities (b) Equity securities Total debt instruments Asset-backed securities Loans Corporate debt securities 26,772 Non-U.S. government debt securities Certificates of deposit, bankers' acceptances and commercial paper Obligations of U.S. states and municipalities U.S. Treasury, GSES and government agencies (a) $ $ $ 238,015 52,983 Total debt and equity instruments 349,442 2,049 (340,975) Residential nonagency 38,944 265 39,209 2,358 28 U.S. GSES and government agencies (a) 2,386 1,506 10 1,516 Total mortgage-backed securities 42,808 303 Commercial nonagency Mortgage-backed securities: Debt instruments: Trading assets: Assets and liabilities measured at fair value on a recurring basis Fair value hierarchy December 31, 2021 (in millions) Level 1 Federal funds sold and securities purchased under resale agreements $ $ Securities borrowed Level 2 252,720 81,463 Level 3 Derivative netting adjustments(f) $ $ $ Total fair value 252,720 81,463 43,111 The following table presents the assets and liabilities reported at fair value as of December 31, 2021 and 2020, by major product category and fair value hierarchy. U.S. Treasury, GSES and government agencies (a) 9,181 7,366 708 8,074 Asset-backed securities 2,668 26 Loans 2,694 Equity securities Physical commodities (b) Other Total debt and equity instruments(c) Derivative receivables: Interest rate Total debt instruments 24,823 332 24,491 - 77,708 Obligations of U.S. states and municipalities 7,068 7 7,075 Certificates of deposit, bankers' acceptances and commercial paper 852 852 Non-U.S. government debt securities 26,982 44,581 81 71,644 Corporate debt securities 68,527 Credit Notes to consolidated financial statements 173 . Interest rate spread volatility • Interest rate correlation • Interest rate-FX correlation Foreign exchange correlation Private equity direct investments • Interest rate curve • Credit correlation between the underlying debt instruments • CDS spreads and recovery rates Equity option specific inputs include: • Forward equity price Equity volatility Equity correlation Structured credit derivatives specific inputs include: Mortgage servicing rights Level 2 or 3 Level 1 Physical commodities Valued using observable market prices or data. JPMorgan Chase & Co./2021 Form 10-K Level 1 or 2 171 Notes to consolidated financial statements Product/instrument Derivatives Valuation methodology Exchange-traded derivatives that are actively traded and valued using the exchange price. Derivatives that are valued using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs as well as considering the contractual terms. The key valuation inputs used will depend on the type of derivative and the nature of the underlying instruments and may include equity prices, commodity prices, foreign exchange rates, volatilities, correlations, CDS spreads and recovery rates. In addition, specific inputs used for derivatives that are valued based on models with significant unobservable inputs are as follows: Interest rate and FX exotic options specific inputs include: Interest rate volatility Classifications in the fair value hierarchy Equity-FX correlation JPMorgan Chase & Co./2021 Form 10-K Equity-IR correlation • Forward commodity price Adjustments to the NAV as required, for restrictions on redemption (e.g., lock-up periods or withdrawal limitations) or where observable activity is limited. Valued using observable market information, where available. Level 2 or 3 In the absence of observable market information, valuations are based on the fair value of the underlying assets held by the VIE. (a) Excludes certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient. 172 Level 2 or 3 (a) JPMorgan Chase & Co./2021 Form 10-K Structured notes (included in deposits, short-term borrowings and long-term debt) Valuation methodology Valuations are based on discounted cash flow analyses that consider the embedded derivative and the terms and payment structure of the note. • The embedded derivative features are considered using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs, depending on the embedded derivative. The specific inputs used vary according to the nature of the embedded derivative features, as described in the discussion above regarding derivatives valuation. Adjustments are then made to this base valuation to reflect the Firm's own credit risk (DVA). Refer to page 186 of this Note. Classification in the fair value hierarchy Level 2 or 3 Product/instrument Level 1 NAV is supported by the ability to redeem and purchase at the NAV level. • Commodity volatility • Commodity correlation Additionally, adjustments are made to reflect counterparty credit quality (CVA) and the impact of funding (FVA). Refer to page 186 of this Note. Refer to Mortgage servicing rights in Note 15. Level 3 Fair value is estimated using all available information; the range of potential inputs include: Level 2 or 3 Transaction prices Trading multiples of comparable public companies Operating performance of the underlying portfolio company Fund investments (e.g., mutual/collective investment funds, private equity funds, hedge funds, and real estate funds) Beneficial interests issued by consolidated VIES Adjustments as required, since comparable public companies are not identical to the company being valued, and for company-specific issues and lack of liquidity. • Additional available inputs relevant to the investment. Net asset value Commodity derivatives specific inputs include: 308,525 Foreign exchange Equity Total derivative receivables 5,448 182,897 125,467 161 56,887 1,933 9,662 9,662 (f) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral received and paid when a legally enforceable master netting agreement exists. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. (g) Prior-period amounts have been revised to conform with the current presentation. (e) At December 31, 2021 and 2020, included $26.2 billion and $15.1 billion, respectively, of residential first-lien mortgages, and $8.2 billion and $6.3 billion, respectively, of commercial first-lien mortgages. Residential mortgage loans include conforming mortgage loans originated with the intent to sell to U.S. GSES and government agencies of $13.6 billion and $8.4 billion, respectively. (d) Certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient are not required to be classified in the fair value hierarchy. At December 31, 2021 and 2020, the fair values of these investments, which include certain hedge funds, private equity funds, real estate and other funds, were $801 million and $670 million, respectively. Included in these balances at December 31, 2021 and 2020, were trading assets of $51 million and $52 million, respectively, and other assets of $750 million and $618 million, respectively. Notes to consolidated financial statements 175 JPMorgan Chase & Co./2021 Form 10-K 5,448 321 16,209 15,860 4,949 4 83,558 177,463 15,860 5,430 10,779 160 161 סייייייי 72,543 6,070 4,949 83,562 177,463 (c) Balances reflect the reduction of securities owned (long positions) by the amount of identical securities sold but not yet purchased (short positions). 72,539 6,070 (a) At December 31, 2021 and 2020, included total U.S. GSE obligations of $73.9 billion and $117.6 billion, respectively, which were mortgage-related. (b) Physical commodities inventories are generally accounted for at the lower of cost or net realizable value. "Net realizable value" is a term defined in U.S. GAAP as not exceeding fair value less costs to sell ("transaction costs"). Transaction costs for the Firm's physical commodities inventories are either not applicable or immaterial to the value of the inventory. Therefore, net realizable value approximates fair value for the Firm's physical commodities inventories. When fair value hedging has been applied (or when net realizable value is below cost), the carrying value of physical commodities approximates fair value, because under fair value hedge accounting, the cost basis is adjusted for changes in fair value. Refer to Note 5 for a further discussion of the Firm's hedge accounting relationships. To provide consistent fair value disclosure information, all physical commodities inventories have been included in each period presented. $ 25,898 (55,515) 7,381 74,032 21,433 (194,493) 21,767 1,421 132 1,995 (12,837) 848 13,984 13,012 214,373 962 (14,444) 8,285 (618,264) $ 76,817 23,397 41,510 $ 53,420 926.189 88,192 $ 41 170,181 3,476 70,623 (618,264) (618,264) 12,712 68 12,661 673,598 690,436 513 41 2,628 85,297 2,895 437,627 Commodity 4 Trading liabilities: 267,493 2,020 (248,611) 21,974 9,321 518 1,072 (8,808) 134 168,590 855 (156,954) 12,625 65,139 1,031 376,443 2,279 186,394 95,509 139,015 1,457 235,981 86,904 1,741 662 89,307 5,357 20,788 26,145 24,850 160 25,010 187,770 3,492 Debt and equity instruments(c) (58,650) 26,232 U.S. Treasury and government agencies Obligations of U.S. states and municipalities Non-U.S. government debt securities Corporate debt securities Asset-backed securities: Collateralized loan obligations Total mortgage-backed securities Other Total available-for-sale securities Mortgage servicing rights Other assets(d) Total assets measured at fair value on a recurring basis Deposits Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings Loans (e) Commercial nonagency Residential nonagency U.S. GSES and government agencies (a) 421 (15,183) 11,470 1,206 536,775 7,306 188,976 723,169 9,585 (488,206) (488,206) 57,081 433,524 Total trading assets(d) Available-for-sale securities: Mortgage-backed securities: 9,981 176 (c) The Firm has established well-structured processes for determining fair value, including for instruments where fair value is estimated using significant unobservable inputs (level 3). Refer to pages 169-173 of this Note for further information on the Firm's valuation process and a detailed discussion of the determination of fair value for individual financial instruments. 1, 2019 (losses) unrealized gains/ realized/ Total value at January Fair U.S. GSES and government agencies Mortgage-backed securities: Debt instruments: Trading assets: Assets: (a) December 31, 2019 (in millions) Year ended JPMorgan Chase & Co./2021 Form 10-K 182 Fair value measurements using significant unobservable inputs Fair Purchases (f) Sales (20) $ 1 $ $ (134) $ $ (310) 773 1,920 $ at Dec. 31, 2019 Change in unrealized gains/(losses) related to financial instruments held 2019 value at Dec. 31, Transfers (out of) level 3 Transfers into level 3 Settlements (g) $ 549 $ (62) (c)(e) (1,282) 23,397 1,250 51 (8) 136 14 - (4) (126) (2) (c) 41 (1) Trading liabilities - debt and equity instruments (c)(e) (46) 2,420 $ 455 (c)(e) (943) $2,913 265 $ 105 (605) $ (4,115) 671 $ 5,140 143 797 (c) (c) (9,833) 9,883 40 (c)(e) 23,339 Long-term debt consolidated VIES Accounts payable and other liabilities Beneficial interests issued by 68 (7) 47 37 (87) 33 45 28 (c) $ $ (58) 64 (52) (247) 437 47 334 Corporate debt securities 4 155 (18) 14 (287) 290 1 155 securities 112 (73) 558 40 28 (40) (93) 37 127 Asset-backed securities 13 Non-U.S. government debt 673 437 (82) (519) 456 29 738 Loans (386) 13 10 (610) (4) 15 (14) (26) 20 2 11 4 Commercial - nonagency 23 (58) 15 (20) (86) 83 25 2 Residential nonagency 1 securities (8) (159) 85 13 689 municipalities Obligations of U.S. states and Total mortgage-backed (55) (82) 31 (168) (422) 876 (35) 624 824 (22) $ 1,674 (212) (139) Credit 325 258 308 (332) (2,228) (148) 308 (332) 2,682 Interest rate Net derivative receivables:(b) (23) 2,623 73 (154) 181 59 (65) (3,395) Equity 116 (434) 3 13 (1,961) 83 49 49 (607) Foreign exchange (110) (224) (32) (24) 1,754 (1,099) (1,514) 535 (1) (376) 412 196 (137) Equity securities (h) (209) (153) 2,098 1,213 (601) (1,129) 2,169 (248) 2,257 Total debt instruments (1,563) 1,664 476 Other (h) 2,810 (c) (c) (52) 2,685 equity instruments Total trading assets - debt and (82) 268 (245) 6 (497) (9) 229 333 232 49 $ 3,360 $ 165 (c)(e) $ (338) (c)(e) (2,317) (935) (18) (1,540) (c) 2,305 3,276 538 (7) 40 (320) (104) 75 (c) (63) 917 (899) (176) 1,192 (d) (d) (3) (c) Fair value measurements using significant unobservable inputs Total Short-term borrowings Deposits Liabilities: (a) at Dec. 31, 2020 instruments held Change in unrealized (gains)/losses related to financial Fair value at Dec. 31, 2020 4,699 (1,540) Transfers (out of) level 3 (g) 1, 2020 (gains)/losses Purchases Sales Issuances Settlements" Fair value realized/ unrealized at January December 31, 2020 (in millions) Year ended Transfers into level 3 (684) 2,571 (733) (2,884) 2,121 (c) 267 (731) (1) (310) (446) 356 27 (16) (546) (4,489) 1,908 Total net derivative receivables Commodity (556) (3,862) 24 (241) 1,162 (1,505) (4,993) (84) 962 (243) (c) 516 (1) 1 Other assets 302 Mortgage servicing rights Total available-for-sale securities Corporate debt securities (1) 1 Mortgage-backed securities Available-for-sale securities: 42 Loans (4) 37 Total debt instruments Consolidated balance sheets changes Level 3 analysis (h) Prior-period amounts have been revised to conform with the current presentation. (g) Includes financial assets and liabilities that have matured, been partially or fully repaid, impacts of modifications, deconsolidations associated with beneficial interests in VIES and other items. (f) Loan originations are included in purchases. (e) Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue, and were not material for the years ended December 31, 2021, 2020 and 2019. Unrealized (gains)/losses are reported in OCI, and they were $258 million, $221 million and $319 million for the years ended December 31, 2021, 2020 and 2019, respectively. (d) Changes in fair value for MSRS are reported in mortgage fees and related income. (c) Predominantly reported in principal transactions revenue, except for changes in fair value for CCB mortgage loans, and lending-related commitments originated with the intent to sell, and mortgage loan purchase commitments, which are reported in mortgage fees and related income. (b) All level 3 derivatives are presented on a net basis, irrespective of underlying counterparty. Notes to consolidated financial statements 183 JPMorgan Chase & Co./2021 Form 10-K (a) Level 3 assets at fair value as a percentage of total Firm assets at fair value (including assets measured at fair value on a nonrecurring basis) were 2%, 1% and 2% at December 31, 2021, 2020 and 2019, respectively. Level 3 liabilities at fair value as a percentage of total Firm liabilities at fair value (including liabilities measured at fair value on a nonrecurring basis) were 10%, 9% and 16% at December 31, 2021, 2020 and 2019, respectively. 2,822 (c)(e) The following describes significant changes to level 3 assets since December 31, 2020, for those items measured at fair value on a recurring basis. Refer to Assets and liabilities measured at fair value on a nonrecurring basis on page 187 for further information on changes impacting items measured at fair value on a nonrecurring basis. For the year ended December 31, 2021 Level 3 assets were $17.5 billion at December 31, 2021, reflecting an increase of $1.1 billion from December 31, 2020. The increase for the year ended December 31, 2021 was predominantly driven by: $1.3 billion of non-trading loans driven by a decrease in observability. $1.5 billion of gross equity derivative receivables and $1.2 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. due to trading loans, driven by a decrease in observability. $1.0 billion of total debt and equity instruments, largely • transfers from level 2 into level 3 included the following: During the year ended December 31, 2021, significant (1,448) 23,339 Transfers between levels for instruments carried at fair value on a recurring basis Refer to Note 15 for information on MSRs. • $372 million decrease in non-trading loans due to settlements net of transfers. $287 million decrease in gross interest rate derivative receivables due to settlements net of gains. • partially offset by $2.2 billion increase in MSRS, • Refer to the sections below for additional information. 29 45 (c) instruments held related to financial Change in unrealized (gains)/losses Fair value at Dec. 31, 2019 Transfers (out of) level 3 Transfers into level 3 Settlements(g) at Dec. 31, 2019 10,441 (c)(e) Long-term debt (c) (1) 1 consolidated VIES Beneficial interests issued by 19,418 2,815 During the year ended December 31, 2021, significant transfers from level 3 into level 2 included the following: $ 916 3,441 (806) (3,356) 651 6 (8,538) 3 41 (c) (47) $ 16 155 1,674 (c)(e) $ 307 (c)(e) 12 $ (1,209) $ 3,360 (248) 85 $ 1 115 • $1.9 billion of gross equity derivative receivables and $2.1 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. JPMorgan Chase & Co./2021 Form 10-K Refer to Note 15 for additional information on MSRs. $2.1 billion of net losses on assets largely due to MSRS reflecting faster prepayment speeds on lower rates. $3.3 billion of net losses on liabilities predominantly driven by market movements in long-term debt. • 2019 $102 million of net gains on liabilities driven by market movements in short-term borrowings. $10 million of net gains on assets driven by gains in net interest rate derivative receivables due to market movements largely offset by losses in MSRS reflecting faster prepayment speeds on lower rates. 2020 $1.1 billion of net gains on liabilities, driven by gains in short-term borrowings due to market movements. $495 million of net gains on assets, driven by gains in net interest rate derivative receivables due to market movements, partially offset by losses in net equity derivative receivables and net commodity derivative receivables due to market movements. • • The following describes significant components of total realized/unrealized gains/(losses) for instruments measured at fair value on a recurring basis for the years ended December 31, 2021, 2020 and 2019. These amounts exclude any effects of the Firm's risk management activities where the financial instruments are classified as level 1 and 2 of the fair value hierarchy. Refer to Changes in level 3 recurring fair value measurements rollforward tables on pages 180-184 for further information on these instruments. 2021 Gains and losses All transfers are based on changes in the observability and/or significance of the valuation inputs and are assumed to occur at the beginning of the quarterly reporting period in which they occur. 185 Notes to consolidated financial statements Credit and funding adjustments - derivatives Derivatives are generally valued using models that use as their basis observable market parameters. These market parameters generally do not consider factors such as counterparty nonperformance risk, the Firm's own credit quality, and funding costs. Therefore, it is generally necessary to make adjustments to the base estimate of fair value to reflect these factors. CVA represents the adjustment, relative to the relevant benchmark interest rate, necessary to reflect counterparty nonperformance risk. The Firm estimates CVA using a scenario analysis to estimate the expected positive credit exposure across all of the Firm's existing positions with each counterparty, and then estimates losses based on the probability of default and estimated recovery rate as a result of a counterparty credit event considering contractual factors designed to mitigate the Firm's credit exposure, such as collateral and legal rights of offset. The key inputs to this methodology are (i) the probability of a default event occurring for each counterparty, as derived from observed or estimated CDS spreads; and (ii) estimated recovery rates implied by CDS spreads, adjusted to consider the differences in recovery rates as a derivative creditor relative to those reflected in CDS spreads, which generally reflect senior unsecured creditor risk. JPMorgan Chase & Co./2021 Form 10-K 186 The valuation of the Firm's liabilities for which the fair value option has been elected requires consideration of the Firm's own credit risk. DVA on fair value option elected liabilities reflects changes (subsequent to the issuance of the liability) in the Firm's probability of default and LGD, which are estimated based on changes in the Firm's credit spread observed in the bond market. Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue. Unrealized (gains)/losses are reported in OCI. Refer to page 184 in this Note and Note 24 for further information. Valuation adjustments on fair value option elected liabilities $ 362 $ (337) $ 241 47 (64) 199 2019 2020 $1.4 billion of long-term debt as a result of an increase in observability and a decrease in the significance of unobservable inputs. 2021 Derivatives CVA Credit and funding adjustments: (in millions) Year ended December 31, The following table provides the impact of credit and funding adjustments on principal transactions revenue in the respective periods, excluding the effect of any associated hedging activities. The FVA presented below includes the impact of the Firm's own credit quality on the inception value of liabilities as well as the impact of changes in the Firm's own credit quality over time. each counterparty and collateral arrangements; and (ii) the estimated market funding cost in the principal market which, for derivative liabilities, considers the Firm's credit risk (DVA). For collateralized derivatives, the fair value is estimated by discounting expected future cash flows at the relevant overnight indexed swap rate given the underlying collateral agreement with the counterparty, and therefore a separate FVA is not necessary. FVA represents the adjustment to reflect the impact of funding and is recognized where there is evidence that a market participant in the principal market would incorporate it in a transfer of the instrument. The Firm's FVA framework, applied to uncollateralized (including partially collateralized) over-the-counter ("OTC") derivatives incorporates key inputs such as: (i) the expected funding requirements arising from the Firm's positions with Derivatives FVA observability and a decrease in the significance of unobservable inputs. $1.2 billion of deposits as a result of an increase in a result of an increase in observability. transfers from level 3 into level 2 included the following: During the year ended December 31, 2020, significant JPMorgan Chase & Co./2021 Form 10-K 184 $1.2 billion of long-term debt driven by a decrease in observability and an increase in the significance of unobservable inputs for structured notes. $2.6 billion of non-trading loans driven by a decrease in observability. $880 million of gross interest rate derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. • $2.6 billion of gross equity derivative receivables and $3.5 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. • • • • During the year ended December 31, 2020, significant transfers from level 2 into level 3 included the following: $1.8 billion of total debt and equity instruments, predominantly equity securities and trading loans, driven by a decrease in observability. $809 million of long-term debt driven by an increase in observability and a decrease in the significance of unobservable inputs for structured notes. $794 million of non-trading loans driven by an increase in observability. • $1.4 billion of total debt and equity instruments, largely due to trading loans, driven by an increase in observability. • $2.0 billion of total debt and equity instruments, predominantly due to corporate debt and trading loans, driven by an increase in observability. $962 million of gross commodities derivative payables as $1.1 billion of gross equity derivative receivables and $1.3 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $1.5 billion of total debt and equity instruments, the majority of which were obligations of U.S. states and municipalities and trading loans, driven by an increase in observability. • • • • • transfers from level 3 into level 2 included the following: $904 million of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. $993 million of total debt and equity instruments, the majority of which were trading loans, driven by a decrease in observability. • During the year ended December 31, 2019, significant transfers from level 2 into level 3 included the following: $1.3 billion of long-term debt driven by an increase in observability and a decrease in the significance of unobservable inputs for structured notes. $943 million of deposits as a result of an increase in observability and a decrease in the significance of unobservable inputs. $2.4 billion of gross equity derivative receivables and $2.4 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. During the year ended December 31, 2019, significant (3) (84) (2) 29 8 (9) 20 (36) (107) Foreign exchange Credit (599) (332) 118 (7) 5 (125) 109 (44) (139) (127) (297) (551) Commodity (1,608) 224 (3,395) (405) (503) (573) 397 (38) (394) (2,225) (310) (380) (607) 1 (22) 312 (67) 17 Equity Interest rate Net derivative receivables:b 85 (c) (109) 181 (22) (103) 58 232 (41) Equity securities 196 12 (1,191) 622 (350) (1,727) 2,181 55 2,667 2,257 (1,129) 497 (18) 301 (36) 2,685 (1,305) 805 (426) (1,856) 2,289 (22) (c) Other 3,200 91 232 (5) 2 (54) (26) 50 Total trading assets - debt and equity instruments (c) 36 89 Fair value at January 1, 2019 (in millions) December 31, 2019 Year ended Fair value measurements using significant unobservable inputs (180) (c) (d) (1,180) 38 516 4,699 917 (7) 6 (156) (166) Total realized/ unrealized (gains)/ losses Purchases Sales Issuances 10 Accounts payable and other liabilities 41 (22) 2 50 (c) 229 Trading liabilities - debt and equity instruments 1,523 (c)(e) $ (c)(e) $ 4,169 $ 278 Deposits Liabilities:(a) 229 1,161 (150) Other assets (c) Mortgage-backed securities Available-for-sale securities: (4,489) (2,584) 1,144 (411) (89) (1,122) 1-------1- 579 Total net derivative receivables (c) (c) 130 (16) 845 (6) (3,796) (794) (348) Corporate debt securities 1 (951) (789) 1,489 (d) 6,130 (1,180) Mortgage servicing rights (153) Total available-for-sale securities Loans 188 (188) 236 (c) 59 856 (c) 1 (482) 28 Short-term borrowings 9 Notes to consolidated financial statements 179 JPMorgan Chase & Co./2021 Form 10-K The loss severity applied in valuing a mortgage-backed security investment depends on factors relating to the underlying mortgages, including the LTV ratio, the nature of the lender's lien on the property and other instrument- specific factors. Loss severity - The loss severity (the inverse concept is the recovery rate) is the expected amount of future realized losses resulting from the ultimate liquidation of a particular loan, expressed as the net amount of loss relative to the outstanding loan balance. An increase in loss severity is generally accompanied by an increase in conditional default rates. An increase in the loss severity, in isolation, would result in a decrease in a fair value measurement. Conditional default rate - The conditional default rate is a measure of the reduction in the outstanding collateral balance underlying a collateralized obligation as a result of defaults. While there is typically no direct relationship between conditional default rates and prepayment speeds, collateralized obligations for which the underlying collateral has high prepayment speeds will tend to have lower conditional default rates. An increase in conditional default rates would generally be accompanied by an increase in loss severity and an increase in credit spreads. An increase in the conditional default rate, in isolation, would result in a decrease in a fair value measurement. Conditional default rates reflect the quality of the collateral underlying a securitization and the structure of the securitization itself. Based on the types of securities owned in the Firm's market- making portfolios, conditional default rates are most typically at the lower end of the range presented. Prepayment speeds may vary from collateral pool to collateral pool, and are driven by the type and location of the underlying borrower, and the remaining tenor of the obligation as well as the level and type (e.g., fixed or floating) of interest rate being paid by the borrower. Typically collateral pools with higher borrower credit quality have a higher prepayment rate than those with lower borrower credit quality, all other factors being equal. Prepayment speed - The prepayment speed is a measure of the voluntary unscheduled principal repayments of a prepayable obligation in a collateralized pool. Prepayment speeds generally decline as borrower delinquencies rise. An increase in prepayment speeds, in isolation, would result in a decrease in a fair value measurement of assets valued at a premium to par and an increase in a fair value measurement of assets valued at a discount to par. The yield and the credit spread of a particular mortgage- backed security primarily reflect the risk inherent in the instrument. The yield is also impacted by the absolute level of the coupon paid by the instrument (which may not correspond directly to the level of inherent risk). Therefore, the range of yield and credit spreads reflects the range of risk inherent in various instruments owned by the Firm. The risk inherent in mortgage-backed securities is driven by the subordination of the security being valued and the characteristics of the underlying mortgages within the collateralized pool, including borrower FICO scores, LTV ratios for residential mortgages and the nature of the property and/or any tenants for commercial mortgages. For corporate debt securities, obligations of U.S. states and municipalities and other similar instruments, credit spreads reflect the credit quality of the obligor and the tenor of the obligation. Credit spread - The credit spread is the amount of additional annualized return over the market interest rate that a market participant would demand for taking exposure to the credit risk of an instrument. The credit spread for an instrument forms part of the discount rate used in a discounted cash flow calculation. Generally, an increase in the credit spread would result in a decrease in a fair value measurement. Yield - The yield of an asset is the interest rate used to discount future cash flows in a discounted cash flow calculation. An increase in the yield, in isolation, would result in a decrease in a fair value measurement. The following discussion also provides a description of attributes of the underlying instruments and external market factors that affect the range of inputs used in the valuation of the Firm's positions. The following discussion provides a description of the impact on a fair value measurement of a change in each unobservable input in isolation, and the interrelationship between unobservable inputs, where relevant and significant. The impact of changes in inputs may not be independent, as a change in one unobservable input may give rise to a change in another unobservable input. Where relationships do exist between two unobservable inputs, those relationships are discussed below. Relationships may also exist between observable and unobservable inputs (for example, as observable interest rates rise, unobservable prepayment rates decline); such relationships have not been included in the discussion below. In addition, for each of the individual relationships described below, the inverse relationship would also generally apply. Changes in and ranges of unobservable inputs JPMorgan Chase & Co./2021 Form 10-K Correlation - Correlation is a measure of the relationship between the movements of two variables. Correlation is a pricing input for a derivative product where the payoff is driven by one or more underlying risks. Correlation inputs are related to the type of derivative (e.g., interest rate, credit, equity, foreign exchange and commodity) due to the nature of the underlying risks. When parameters are positively correlated, an increase in one parameter will result in an increase in the other parameter. When parameters are negatively correlated, an increase in one parameter will result in a decrease in the other parameter. An increase in correlation can result in an increase or a decrease in a fair value measurement. Given a short correlation position, an increase in correlation, in isolation, would generally result in a decrease in a fair value measurement. The level of correlation used in the valuation of derivatives with multiple underlying risks depends on a number of factors including the nature of those risks. For example, the correlation between two credit risk exposures would be different than that between two interest rate risk exposures. Similarly, the tenor of the transaction may also impact the correlation input, as the relationship between the underlying risks may be different over different time periods. Furthermore, correlation levels are very much dependent on market conditions and could have a relatively wide range of levels within or across asset classes over time, particularly in volatile market conditions. Volatility - Volatility is a measure of the variability in possible returns for an instrument, parameter or market index given how much the particular instrument, parameter or index changes in value over time. Volatility is a pricing input for options, including equity options, commodity options, and interest rate options. Generally, the higher the volatility of the underlying, the riskier the instrument. Given a long position in an option, an increase in volatility, in isolation, would generally result in an increase in a fair value measurement. unrealized realized/ Total Fair value at January Trading assets: Assets: (a) (in millions) 178 December 31, 2021 Fair value measurements using significant unobservable inputs JPMorgan Chase & Co./2021 Form 10-K 180 The forward price is used as an input in the valuation of certain derivatives and depends on a number of factors including interest rates, the current price of the underlying asset, and the expected income to be received and costs to be incurred by the seller as a result of holding that asset until the delivery date. An increase in the forward can result in an increase or a decrease in a fair value measurement. Changes in level 3 recurring fair value measurements The following tables include a rollforward of the Consolidated balance sheets amounts (including changes in fair value) for financial instruments classified by the Firm within level 3 of the fair value hierarchy for the years ended December 31, 2021, 2020 and 2019. When a determination is made to classify a financial instrument within level 3, the determination is based on the significance of the unobservable inputs to the overall fair value measurement. However, level 3 financial instruments typically include, in addition to the unobservable or level 3 components, observable components (that is, components that are actively quoted and can be validated to external sources); accordingly, the gains and losses in the table below include changes in fair value due in part to observable factors that are part of the valuation methodology. Also, the Firm risk- manages the observable components of level 3 financial instruments using securities and derivative positions that are classified within level 1 or 2 of the fair value hierarchy; as these level 1 and level 2 risk management instruments are not included below, the gains or losses in the following tables do not reflect the effect of the Firm's risk management activities related to such level 3 instruments. Forward price - Forward price is the price at which the buyer agrees to purchase the asset underlying a forward contract on the predetermined future delivery date, and is such that the value of the contract is zero at inception. Interest rate curve - represents the relationship of interest rates over differing tenors. The interest rate curve is used to set interest rate and foreign exchange derivative cash flows and is also a pricing input used in the discounting of any derivative cash flow. The level of volatility used in the valuation of a particular option-based derivative depends on a number of factors, including the nature of the risk underlying the option (e.g., the volatility of a particular equity security may be significantly different from that of a particular commodity index), the tenor of the derivative as well as the strike price of the option. Year ended (i) Amounts represent weighted averages except for derivative-related inputs where arithmetic averages are used. (h) Forward equity price is expressed as a percentage of the current equity price. (g) Price is a significant unobservable input for certain instruments. When quoted market prices are not readily available, reliance is generally placed on price- based internal valuation techniques. The price input is expressed assuming a par value of $100. Equity correlation (2)% 50% (35)% IR-FX correlation 25% 87% 17% (65)% 106bps 544bps 5bps Interest rate volatility Refer to Note 15 Discounted cash flows Option pricing 5,494 28,236 Interest rate correlation 1, 2021 gains/(losses) Purchases (f) 100% Equity-FX correlation (f) Includes equity securities of $806 million including $144 million in Other assets, for which quoted prices are not readily available and the fair value is generally based on internal valuation techniques such as EBITDA multiples and comparable analysis. All other level 3 assets and liabilities are insignificant both individually and in aggregate. (e) Long-term debt, short-term borrowings and deposits include structured notes issued by the Firm that are financial instruments that typically contain embedded derivatives. The estimation of the fair value of structured notes includes the derivative features embedded within the instrument. The significant unobservable inputs are broadly consistent with those presented for derivative receivables. (b) Comprises U.S. GSE and government agency securities of $265 million, nonagency securities of $28 million and non-trading loans of $888 million. (c) Comprises nonagency securities of $10 million, trading loans of $40 million and non-trading loans of $341 million. (d) Comprises trading loans of $668 million and non-trading loans of $704 million. (a) The categories presented in the table have been aggregated based upon the product type, which may differ from their classification on the Consolidated balance sheets. Furthermore, the inputs presented for each valuation technique in the table are, in some cases, not applicable to every instrument valued using the technique as the characteristics of the instruments can differ. 46% 65% 35% 55% 27% 15% Equity-IR correlation Credit correlation 936 Discounted cash flows 1,062 Other level 3 assets and liabilities, net(f) (27)% 59% (79)% 50% Long-term debt, short-term borrowings, and deposits(e) Fair Settlements (g) 8--- Obligations of U.S. states and municipalities (36) 303 (2) 19 (132) (98) 59 (23) 480 securities (2) 10 14 (1) 7 Non-U.S. government debt securities (225) 162 (4) (489) 404 (23) 507 (17) Corporate debt securities 81 (107) (7) (332) 359 (14) 182 (10) (7) (3) 28 Commercial nonagency - 28 Residential nonagency $ 449 $ (28) $ 3 U.S. GSES and government agencies Debt instruments: at Dec. 31, 2021 Change in unrealized gains/(losses) related to financial instruments held Dec. 31, 2021 value at Transfers (out of) level 3 Transfers into level 3 Mortgage-backed securities: Sales 5 21 $ (1) 4 (5) (24) $ (31) 265 (1) $ 222 e (110) $ $ (67) ུ། Total mortgage-backed 12 26 1 $ 332 MSRS 76% $154 $0 Price Market comparables 493 Net interest rate derivatives Non-U.S. government debt securities Loans(d) Corporate debt securities $84 $103 $0 Price Market comparables 391 $87 1,372 Market comparables Price 11bps Interest rate spread volatility 106bps 544bps 5bps Interest rate volatility (26) Option pricing (c) $96 $87 Price Market comparables 81 $89 $107 $5 $103 loans Commercial mortgage-backed securities and 4% Average(i) Range of input values Unobservable inputs (8) Principal valuation technique Fair value (in millions) Product/Instrument December 31, 2021 (b) Level 3 inputs (a) 177 JPMorgan Chase & Co./2021 Form 10-K In the Firm's view, the input range, weighted and arithmetic average values do not reflect the degree of input uncertainty or an assessment of the reasonableness of the Firm's estimates and assumptions. Rather, they reflect the characteristics of the various instruments held by the Firm and the relative distribution of instruments within the range of characteristics. For example, two option contracts may have similar levels of market risk exposure and valuation uncertainty, but may have significantly different implied volatility levels because the option contracts have different underlyings, tenors, or strike prices. The input range and weighted average values will therefore vary from period-to- period and parameter-to-parameter based on the characteristics of the instruments held by the Firm at each balance sheet date. The range of values presented in the table is representative of the highest and lowest level input used to value the significant groups of instruments within a product/instrument classification. Where provided, the weighted averages of the input values presented in the table are calculated based on the fair value of the instruments that the input is being used to value. The following table presents the Firm's primary level 3 financial instruments, the valuation techniques used to measure the fair value of those financial instruments, the significant unobservable inputs, the range of values for those inputs and the weighted or arithmetic averages of such inputs. While the determination to classify an instrument within level 3 is based on the significance of the unobservable inputs to the overall fair value measurement, level 3 financial instruments typically include observable components (that is, components that are actively quoted and can be validated to external sources) in addition to the unobservable components. The level 1 and/or level 2 inputs are not included in the table. In addition, the Firm manages the risk of the observable components of level 3 financial instruments using securities and derivative positions that are classified within levels 1 or 2 of the fair value hierarchy. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation model or other valuation technique to use. Second, due to the lack of observability of significant inputs, management must assess relevant empirical data in deriving valuation inputs including transaction details, yield curves, interest rates, prepayment speed, default rates, volatilities, correlations, prices (such as commodity, equity or debt prices), valuations of comparable instruments, foreign exchange rates and credit curves. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the fair value hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. Notes to consolidated financial statements 23bps Residential mortgage-backed securities and loans 1,181 110% 0% Loss severity 0% 2% 0% Conditional default rate $ 14% 0% Prepayment speed 4% 15% 0% Yield Discounted cash flows 15% 13% 14bps (65)% 100% 17% Equity correlation 32% 132% 4% Equity volatility 99% 122% 63% (h) Forward equity price 4% 28% 0% 55% Equity-FX correlation (79)% 59% (10) $747/MT $689 / MT $3,482/MT $3,046 / MT 185% 95% 5% (50)% Commodity correlation Commodity volatility $2,610 / MT Industrial metals commodity forward 9% $631 / MT (907) Option pricing Net commodity derivatives 27% 50% 15% Equity-IR correlation (27)% Oil commodity forward 9% 17% 65% 35% Credit correlation 8% 30% 0% Prepayment speed Discounted cash flows Discounted cash flows 65% 26 10 (2)% 50% (35)% IR-FX correlation 25% 87% Net credit derivatives Interest rate correlation 46% Net foreign exchange derivatives (40)% $80 $115 $0 51% 67% 35% 48 384bps 1bps IR-FX correlation Prepayment speed Interest rate curve Credit spread Recovery rate Price (3,626) Option pricing Discounted cash flows Net equity derivatives Market comparables (320) Option pricing (99) 4,396bps (16) Level 3 valuations 893 unrealized value at Year ended Total realized/ Fair Fair value measurements using significant unobservable inputs Notes to consolidated financial statements 181 JPMorgan Chase & Co./2021 Form 10-K 87 (809) 24,374 103 (12,191) (c)(e) 369 (c)(e) December 31, 2020 (in millions) January 1, 2020 gains/ (losses) (f) U.S. GSES and government agencies at Dec. 31, 2020 Change in unrealized gains/(losses) related to financial instruments held value at Dec. 31, 2020 Fair Mortgage-backed securities: Debt instruments: 23,397 Trading assets: Loans Transfers (out of) level 3 Transfers into level 3 (g) Settlements Sales Purchases Assets: (a) Long-term debt consolidated VIES Beneficial interests issued by 2,481 $ (77) (c)(e) (482) $ 2,317 (72) 2 $ 9 (467) $ (5,308) $ 431 $ 6,823 - (83) (c)(e) $ $ (c)(e) $ 2,913 $ (80) 2,420 (1,391) (c)(e) Short-term borrowings at Dec. 31, 2021 Change in unrealized (gains)/losses related to financial instruments held Transfers (out of) level 3 - $ Trading liabilities - debt and equity instruments (8) 8 (c) 69 (8) 1 8 68 (c) 51 Accounts payable and other liabilities (c) 30 (14) 64 38 (101) (c) (157) 797 $ (172) $ 134 $ (149) 411 (236) (205) 582 (23) 558 Corporate debt securities (580) 11 (23) (7) (245) 281 21 155 Non-U.S. government debt securities 182 8 507 Loans value at Dec. 31, 2021 (9) (40) 44 (3) 37 Asset-backed securities (25) (40) (944) 791 (182) (484) 1,112 (73) 673 893 Transfers into level 3 (1) 10 (1) 28 (3) (4) (5) 15 2 Commercial - nonagency 23 $ (150) 449 $ - $ (161) $ $ Residential nonagency (1) 4 (1) municipalities Obligations of U.S. states and (151) 480 (6) 2 (166) 1 (154) (170) 824 securities Total mortgage-backed 3 (3) 2 150 (gains)/losses Purchases Sales Issuances Settlements(g) 13,505 at January 1, 2021 Interest rate Net derivative receivables: (b) (388) 2,279 (1,428) 1,000 (531) (1,855) 2,503 (33) 2,623 (c) (c) Total trading assets - debt and equity instruments 31 160 (103) 258 1,789 5 116 (2,011) (110) 110 (434) (209) Foreign exchange 141 74 (6) 34 146 (12) 6 (224) 130 Credit 282 (16) (88) 112 (192) (98) 233 74 26 (7) 2 (2) (99) 76 28 28 Asset-backed securities (20) 708 (873) 648 (287) (669) 994 2 (2) Total debt instruments 2,098 (30) 49 Other (335) 662 (111) unrealized (168) 378 222 (77) Equity securities (84) 1,457 (1,214) 831 (433) (1,687) 1,892 476 (12) 164 (419) (c) Other assets 3,022 98 (d) 3,276 Mortgage servicing rights 538 (439) (87) (c) 2,305 Loans (1) 161 (1) 612 16 9 (114) (17) December 31, 2021 14 Fair value Total realized/ Deposits (in millions) Liabilities:(a) Year ended Fair Fair value measurements using significant unobservable inputs 11 (c) 5,494 306 (1) (59) (c) (794) 1,933 (965) 1,301 (788) (239) ele 162 98 (d) Total available-for-sale securities (4,993) 502 (c) Total net derivative receivables 145 (731) (728) Commodity (3,626) (155) 1,662 171 (2,813) 1,285 (3,862) (480) (1) Equity 13 1,758 (493) (3,620) 315 (4) 916 Corporate debt securities 162 Available-for-sale securities: (145) (c) (4,894) 79 Mortgage-backed securities 445 (12) 161 (907) (426) (1) 1,031 JPMorgan Chase & Co./2021 Form 10-K 190 The following table presents the changes in fair value included in the Consolidated statements of income for the years ended December 31, 2021, 2020 and 2019, for items for which the fair value option was elected. The profit and loss information presented below only includes the financial instruments that were elected to be measured at fair value; related risk management instruments, which are required to be measured at fair value, are not included in the table. 2021 Certain long-term beneficial interests issued by CIB's consolidated securitization trusts where the underlying assets are carried at fair value 2020 2019 December 31, (in millions) Principal transactions All other income Changes in fair value under the fair value option election All other income Principal transactions All other income Total changes in fair value recorded(e) Principal transactions Total changes in fair value recorded (e) Federal funds sold and securities purchased under Securities borrowed Structured notes and other hybrid instruments, which are predominantly financial instruments that contain embedded derivatives, that are issued or transacted as part of client-driven activities resale agreements $ Total changes in fair value recorded(e) Owned beneficial interests in securitized financial assets that contain embedded credit derivatives, which would otherwise be required to be separately accounted for as a derivative instrument 2.1 Loans purchased or originated as part of securitization warehousing activity, subject to bifurcation accounting, or managed on a fair value basis, including lending- related commitments estimated fair value Wholesale lending- (112) $ (200) related commitments $ 2.1 $ $ $ 2.9 $ 2.9 $ 2.2 $ $ $ 2.1 $ (a) Excludes the current carrying values of the guarantee liability and the offsetting asset, each of which is recognized at fair value at the inception of the guarantees. (b) Includes the wholesale allowance for lending-related commitments. The Firm does not estimate the fair value of consumer off-balance sheet lending-related commitments. In many cases, the Firm can reduce or cancel these commitments by providing the borrower notice or, in some cases as permitted by law, without notice. Refer to page 171 of this Note for a further discussion of the valuation of lending-related commitments. JPMorgan Chase & Co./2021 Form 10-K 189 Notes to consolidated financial statements Note 3 - Fair value option The fair value option provides an option to elect fair value as an alternative measurement for selected financial assets, financial liabilities, unrecognized firm commitments, and written loan commitments. The Firm has elected to measure certain instruments at fair value for several reasons including to mitigate income statement volatility caused by the differences between the measurement basis of elected instruments (e.g., certain instruments that otherwise would be accounted for on an accrual basis) and the associated risk management arrangements that are accounted for on a fair value basis, as well as to better reflect those instruments that are managed on a fair value basis. The Firm's election of fair value includes the following instruments: . • Certain securities financing agreements $ Changes in instrument- specific credit risk 12 Other changes in fair value (8) Loans: 353 135 (8) (19) 135 248 248 (19) (1) 2 475 197 (c) 7 190 582 (c) (7) 589 (1) 477 Level 3 353 (112) $ (200) specific credit risk assets: $ $ 143 12 $ 143 (36) $ $ (36) 133 133 Trading assets: Debt and equity instruments, excluding loans (c) (2,171) (1) (f) (2,172) (c) 2,587 (1) 2,586 2,482 (1) (c) 2,481 Loans reported as trading Changes in instrument- Level 2 152.3 Carrying value(a)(b) Refer to Note 12 for further information about the measurement of collateral-dependent loans. (a) Included $379 million, $(134) million and $201 million for the years ended December 31, 2021, 2020 and 2019, respectively, of net gains/(losses) as a result of the measurement alternative. $(933) $ (92) $ 277 gains/(losses) Total nonrecurring fair value (11) 5 Accounts payable and other liabilities 182 $ (274) 2019 2020 $(393) (529) 344 Other assets (a) $ (72) Loans 2021 December 31, (in millions) The following table presents the total change in value of assets and liabilities for which fair value adjustments have been recognized for the years ended December 31, 2021, 2020 and 2019, related to assets and liabilities held at those dates. Nonrecurring fair value changes (b) of the $856 million in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2021, $254 million related to residential real estate loans carried at the net realizable value of the underlying collateral (e.g., collateral-dependent loans). These amounts are classified as level 3 as they are valued using information from broker's price opinions, appraisals and automated valuation models and discounted based upon the Firm's experience with actual liquidation values. These discounts ranged from 12% to 45% with a weighted average of 25%. Total liabilities measured at fair value on a nonrecurring basis (a) Primarily includes equity securities without readily determinable fair values that were adjusted based on observable price changes in orderly transactions from an identical or similar investment of the same issuer (measurement alternative). Of the $1.6 billion in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2021, $1.5 billion related to equity securities adjusted based on the measurement alternative. These equity securities are classified as level 3 due to the infrequency of the observable prices and/or the restrictions on the shares. 12 $ $ 12 - - $ JPMorgan Chase & Co./2021 Form 10-K 187 Notes to consolidated financial statements Equity securities without readily determinable fair values (in billions) December 31, 2020 Estimated fair value hierarchy December 31, 2021 Estimated fair value hierarchy The following table presents by fair value hierarchy classification the carrying values and estimated fair values at December 31, 2021 and 2020, of financial assets and liabilities, excluding financial instruments that are carried at fair value on a recurring basis, and their classification within the fair value hierarchy. JPMorgan Chase & Co./2021 Form 10-K 188 Certain financial instruments that are not carried at fair value on the Consolidated balance sheets are carried at amounts that approximate fair value, due to their short- term nature and generally negligible credit risk. These instruments include cash and due from banks, deposits with banks, federal funds sold, securities purchased under resale agreements and securities borrowed, short-term receivables and accrued interest receivable, short-term borrowings, federal funds purchased, securities loaned and sold under repurchase agreements, accounts payable, and accrued liabilities. In addition, U.S. GAAP requires that the fair value of deposit liabilities with no stated maturity (i.e., demand, savings and certain money market deposits) be equal to their carrying value; recognition of the inherent funding value of these instruments is not permitted. Financial instruments for which carrying value approximates fair value U.S. GAAP requires disclosure of the estimated fair value of certain financial instruments, which are included in the following table. However, this table does not include other items, such as nonfinancial assets, intangible assets, certain financial instruments, and customer relationships. In the opinion of management, these items, in the aggregate, add significant value to JPMorgan Chase, but their fair value is not disclosed in this table. Additional disclosures about the fair value of financial instruments that are not carried on the Consolidated balance sheets at fair value Included in other assets above is the Firm's interest in approximately 40 million Visa Class B common shares, recorded at a nominal carrying value. These shares are subject to certain transfer restrictions currently and will be convertible into Visa Class A common shares upon final resolution of certain litigation matters involving Visa. The conversion rate of Visa Class B common shares into Visa Class A common shares is 1.6181 at December 31, 2021, and may be adjusted by Visa depending on developments related to the litigation matters. (a) The period-end carrying values reflect cumulative purchases and sales in addition to upward and downward carrying value changes. (b) The cumulative upward carrying value changes between January 1, 2018 and December 31, 2021 were $1.0 billion. (c) The cumulative downward carrying value changes/impairment between January 1, 2018 and December 31, 2021 were $(369) million. (301) (53) $ Downward carrying value changes/impairment (c) 2,368 $ 3,642 432 Upward carrying value changes(b) $ Carrying value (a) 2020 2021 Other assets (in millions) As of or for the year ended December 31, The following table presents the carrying value of equity securities without readily determinable fair values held as of December 31, 2021 and 2020, that are measured under the measurement alternative and the related adjustments recorded during the periods presented for those securities with observable price changes. These securities are included in the nonrecurring fair value tables when applicable price changes are observable. In its determination of the new carrying values upon observable price changes, the Firm may adjust the prices if deemed necessary to arrive at the Firm's estimated fair values. Such adjustments may include adjustments to reflect the different rights and obligations of similar securities, and other adjustments that are consistent with the Firm's valuation techniques for private equity direct investments. The Firm measures certain equity securities without readily determinable fair values at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer (i.e., measurement alternative), with such changes recognized in other income. 167 12 3,567 $ Accounts payable and other liabilities 3,478 $ 2,468 $ 1,010 $ $ Total assets measured at fair value on a nonrecurring basis 1,616 1,612 4 1,862 $ 3 856 1,006 $ $ Other assets (a) Loans (b) value Level 3 Level 2 Level 1 December 31, 2021 (in millions) Total fair Fair value hierarchy The following tables present the assets and liabilities held as of December 31, 2021 and 2020, for which nonrecurring fair value adjustments were recorded during the years ended December 31, 2021 and 2020, by major product category and fair value hierarchy. $ Carrying value 3 $ 1,951 12 $ 1,616 $ $ Accounts payable and other liabilities Total assets measured at fair value on a nonrecurring basis 984 979 5 2,583 $ 972 $ Total liabilities measured at fair value on a nonrecurring basis 1,611 $ Other assets Loans Total fair value Level 3 Level 2 Level 1 December 31, 2020 (in millions) Fair value hierarchy 3 $ 3 $ $ $ Level 1 Level 1 Total estimated Level 3 fair value Accounts payable and other liabilities 28.3 28.3 28.3 33.6 33.6 33.6 Short-term borrowings 59.5 59.5 59.5 67.9 67.9 67.9 under repurchase agreements securities loaned or sold Federal funds purchased and $ 2,128.9 - $ 2,128.9 $ $ 2,129.8 $ $ 2,451.0 $ 2,451.0 $ $ 2,451.0 $ Deposits Financial liabilities 81.9 1.9 966.5 217.6 212.1 4.9 217.0 Total Total estimated fair value Level 3 Level 2 Level 1 Carrying value(a)) (in billions) December 31, 2020 Estimated fair value hierarchy December 31, 2021 Estimated fair value hierarchy The majority of the Firm's lending-related commitments are not carried at fair value on a recurring basis on the Consolidated balance sheets. The carrying value and the estimated fair value of these wholesale lending-related commitments were as follows for the periods indicated. (a) Fair value is typically estimated using a discounted cash flow model that incorporates the characteristics of the underlying loans (including principal, contractual interest rate and contractual fees) and other key inputs, including expected lifetime credit losses, interest rates, prepayment rates, and primary origination or secondary market spreads. For certain loans, the fair value is measured based on the value of the underlying collateral. Carrying value of the loan takes into account the loan's allowance for loan losses, which represents the loan's expected credit losses over its remaining expected life. The difference between the estimated fair value and carrying value of a loan is generally attributable to changes in market interest rates, including credit spreads, market liquidity premiums and other factors that affect the fair value of a loan but do not affect its carrying value. 212.4 3.2 17.6 755.6 209.2 204.8 17.5 10.8 232.6 - 10.8 229.5 3.1 226.0 Long-term debt 10.7 Beneficial interests issued by consolidated VIES 186.2 4.3 181.9 186.6 17.6 210.9 80.0 81.8 940.1 89.4 0.1 89.3 89.4 102.1 0.1 102.0 102.1 Accrued interest and accounts receivable 502.7 502.7 24.9 $ $ Federal funds sold and 24.9 $ $ 26.4 714.4 - 26.4 $ 4 $ - $ - $ 714.4 714.4 Deposits with banks $ 26.4 $ Cash and due from banks Financial assets Total estimated fair value Level 3 Level 2 Level 1 Carrying value 24.9 $ 502.7 Level 2 securities purchased under 9.0 1,023.2 98.8 821.1 1.4 202.1 97.4 98.7 Other 1,002.5 (a) loan losses Loans, net of allowance for 205.5 Other changes in fair value 53.2 201.8 362.6 resale agreements 179.3 363.7 maturity Investment securities, held-to- 107.7 58.3 107.7 58.3 107.7 124.6 58.3 9.0 16 124.6 Securities borrowed 183.3 (139) 2,056 Long-term debt: Changes in value attributable to instrument-specific credit risk were derived principally from observable changes in the Firm's credit spread as observed in the bond market. 1,917 37,852 2,575 18,587 59,014 Healthcare 43,476 1,851 21,143 66,470 44,098 1,224 21,652 66,974 Industrials 26,237 9,277 31,059 66,573 30,846 9,351 41,031 81,228 Asset Managers 53,211 4,252 14,687 72,150 63,615 2,640 60,118 19,405 3,252 37,461 15,322 33,216 State & Municipal Govt(d) 20,208 5,995 17,128 43,331 22,094 720 11,759 34,573 Automotive 26,249 1,643 17,815 11,267 25,533 6,034 11,039 42,606 Oil & Gas 14,984 8,044 31,004 54,032 16,049 4,418 34,217 54,684 Banks & Finance Cos 39,159 1,563 84,070 Technology, Media & Total consumer(a) 658,506 144,216 802,722 730,534 154,296 884,830 57,319 $ $ (i) $ 45,334 $ 375,898 $ 318,579 $ (i) $ 368,640 $ 323,306 Consumer, excluding credit card Credit card (a) sheet() Derivatives Loans (4) Off-balance Credit exposure Off-balance Derivatives sheet() exposure(h) Loans December 31, (in millions) Credit On-balance sheet 2020 2021 On-balance sheet 1,253,470 477,602 775,868 1,178,620 66,622 2,802 39,013 108,437 80,532 2,669 39,588 122,789 Consumer & Retail 11,374 1,750 109,746 122,870 10,080 Telecommunications 1,317 141,973 Individuals and Individual Entities (c) 28,814 1,385 118,299 148,498 34,203 1,113 119,753 155,069 Real Estate Wholesale (b) 715,825 462,795 130,576 16,331 38,286 18,054 449,863 75,444 35,651 2,838 96,527 58,038 1,040,254 514,947 35,111 35,111 47,710 486,445 1,123,075 $ 57,081 $1,262,313 $2,301,695 $1,012,853 $ 2,456,753 $1,077,714 57,081 600,112 1,203,283 35,325 486,445 4,167 57,081 560,354 39,758 39,758 59,645 Total exposure(s)(h) Total wholesale Receivables from customers (f) Loans held-for-sale and loans at fair value 1,103,880 Subtotal 72,198 (k) 111,690 All other(e) 2,741 4,838 469 8,048 2,451 1,260 550,058 75,444 449,863 $ 75,444 Assets and liabilities measured at fair value on a nonrecurring basis JPMorgan Chase & Co./2021 Form 10-K 196 As permitted under U.S. GAAP, the Firm nets derivative assets and liabilities, and the related cash collateral receivables and payables, when a legally enforceable master netting agreement exists between the Firm and the derivative counterparty. Refer to Note 1 for further discussion of the offsetting of assets and liabilities. The accounting for changes in value of a derivative depends on whether or not the transaction has been designated and qualifies for hedge accounting. Derivatives that are not designated as hedges are reported and measured at fair value through earnings. The tabular disclosures on pages 200-207 of this Note provide additional information on the amount of, and reporting for, derivative assets, liabilities, gains and losses. Refer to Notes 2 and 3 for a further discussion of derivatives embedded in structured notes. All free-standing derivatives that the Firm executes for its own account are required to be recorded on the Consolidated balance sheets at fair value. Accounting for derivatives The Firm provides clearing services for clients in which the Firm acts as a clearing member at certain exchanges and clearing houses. The Firm does not reflect the clients' derivative contracts in its Consolidated Financial Statements. Refer to Note 28 for further information on the Firm's clearing services. Derivative clearing services Refer to the risk management derivatives gains and losses table on page 207 of this Note, and the hedge accounting gains and losses tables on pages 204-206 of this Note for more information about risk management derivatives. Derivative counterparties and settlement types The Firm enters into OTC derivatives, which are negotiated and settled bilaterally with the derivative counterparty. The Firm also enters into, as principal, certain ETD such as futures and options, and OTC-cleared derivative contracts with CCPS. ETD contracts are generally standardized contracts traded on an exchange and cleared by the CCP, which is the Firm's counterparty from the inception of the transactions. OTC-cleared derivatives are traded on a bilateral basis and then novated to the CCP for clearing. Commodities derivatives are used to manage the price risk of certain commodities inventories. Gains or losses on these derivative instruments are expected to substantially offset the depreciation or appreciation of the related inventory. Credit derivatives are used to manage the counterparty credit risk associated with loans and lending-related commitments. Credit derivatives compensate the purchaser when the entity referenced in the contract experiences a credit event, such as bankruptcy or a failure to pay an obligation when due. Credit derivatives primarily consist of CDS. Refer to the Credit derivatives section on pages 207-210 of this Note for a further discussion of credit derivatives. Foreign currency derivatives are used to manage the foreign exchange risk associated with certain foreign currency-denominated (i.e., non-U.S. dollar) assets and liabilities and forecasted transactions, as well as the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. As a result of fluctuations in foreign currencies, the U.S. dollar- equivalent values of the foreign currency-denominated assets and liabilities or the forecasted revenues or expenses increase or decrease. Gains or losses on the derivative instruments related to these foreign currency-denominated assets or liabilities, or forecasted transactions, are expected to substantially offset this variability. The Firm generally uses interest rate derivatives to manage the risk associated with changes in interest rates. Fixed-rate assets and liabilities appreciate or depreciate in market value as interest rates change. Similarly, interest income and expense increase or decrease as a result of variable- rate assets and liabilities resetting to current market rates, and as a result of the repayment and subsequent origination or issuance of fixed-rate assets and liabilities at current market rates. Gains and losses on the derivative instruments related to these assets and liabilities are expected to substantially offset this variability. The Firm manages certain market and credit risk exposures using derivative instruments, including derivatives in hedge accounting relationships and other derivatives that are used to manage risks associated with specified assets and liabilities. Risk management derivatives 469 The majority of the Firm's derivatives are entered into for market-making purposes. Clients use derivatives to mitigate or modify interest rate, credit, foreign exchange, equity and commodity risks. The Firm actively manages the risks from its exposure to these derivatives by entering into other derivative contracts or by purchasing or selling other financial instruments that partially or fully offset the exposure from client derivatives. Derivative contracts derive their value from underlying asset prices, indices, reference rates, other inputs or a combination of these factors and may expose counterparties to risks and rewards of an underlying asset or liability without having to initially invest in, own or exchange the asset or liability. JPMorgan Chase makes markets in derivatives for clients and also uses derivatives to hedge or manage its own risk exposures. Predominantly all of the Firm's derivatives are entered into for market- making or risk management purposes. Note 5 - Derivative instruments Notes to consolidated financial statements 195 JPMorgan Chase & Co./2021 Form 10-K (k) Prior-period amounts have been revised to conform with the current presentation. (j) Represents lending-related financial instruments. (i) At December 31, 2021 and 2020, included $5.4 billion and $19.2 billion of loans in Business Banking under the PPP, respectively. PPP loans are guaranteed by the SBA. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs, classify as nonaccrual nor record an allowance for loan losses on these loans. (h) Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. (f) Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM that are collateralized by assets maintained in the clients' brokerage accounts (e.g., cash on deposit, liquid and readily marketable debt or equity securities). Because of this collateralization, no allowance for credit losses is generally held against these receivables. To manage its credit risk the Firm establishes margin requirements and monitors the required margin levels on an ongoing basis, and requires clients to deposit additional cash or other collateral, or to reduce positions, when appropriate. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. (g) Excludes cash placed with banks of $729.6 billion and $516.9 billion, at December 31, 2021 and 2020, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (d) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2021 and 2020, noted above, the Firm held: $7.1 billion and $7.2 billion, respectively, of trading assets; $15.9 billion and $20.4 billion, respectively, of AFS securities; and $14.0 billion and $12.8 billion, respectively, of HTM securities, issued by U.S. state and municipal governments. Refer to Note 2 and Note 10 for further information. (e) All other includes: SPES and Private education and civic organizations, representing approximately 94% and 6%, respectively, at December 31, 2021 and 92% and 8%, respectively, at December 31, 2020. Refer to Note 14 for more information on exposures to SPES. (c) Individuals and Individual Entities predominantly consists of Global Private Bank clients within AWM and includes exposure to personal investment companies and personal and testamentary trusts. (a) Also includes commercial card lending-related commitments primarily in CB and CIB. (b) The industry rankings presented in the table as of December 31, 2020, are based on the industry rankings of the corresponding exposures at December 31, 2021, not actual rankings of such exposures at December 31, 2020. $1,165,688 Market-making derivatives 4,180 Securities Firms 2,739 Transportation 9,806 882 4,854 15,542 10,076 924 5,696 16,696 Metals & Mining 11,436 856 4,884 17,176 14,635 12,063 5,033 17,660 Chemicals & Plastics 21,910 3,340 4,874 30,124 23,498 3,736 5,969 33,203 Utilities 17,885 2,347 564 The table below presents both on-balance sheet and off-balance sheet consumer and wholesale credit exposure by the Firm's three credit portfolio segments as of December 31, 2021 and 2020. The wholesale industry of risk category is generally based on the client or counterparty's primary business activity. 5,453 8,400 3,757 19 6,515 1,885 2,487 5 4,377 Financial Markets Infrastructure 1,316 12,313 3,396 17,025 1,591 6,837 782 2,889 Central Govt 9,572 2,527 1,042 13,141 9,923 2,700 1,303 13,926 Insurance 8,171 1,495 6,566 16,232 11,317 JPMorgan Chase & Co./2021 Form 10-K 194 Terms of loan products and collateral coverage are included in the Firm's assessment when extending credit and establishing its allowance for loan losses. Fair value principal outstanding (under) contractual over/ Contractual Fair value 2020 Fair value over/ (under) contractual principal outstanding Fair value Contractual principal outstanding 2021 Nonaccrual loans Loans December 31, (in millions) Difference between aggregate fair value and aggregate remaining contractual principal balance outstanding The following table reflects the difference between the aggregate fair value and the aggregate remaining contractual principal balance outstanding as of December 31, 2021 and 2020, for loans, long-term debt and long-term beneficial interests for which the fair value option has been elected. Notes to consolidated financial statements 191 JPMorgan Chase & Co./2021 Form 10-K Securities financing agreements: Generally, for these types of agreements, there is a requirement that collateral be maintained with a market value equal to or in excess of the principal amount loaned; as a result, there would be no adjustment or an immaterial adjustment for instrument-specific credit risk related to these agreements. information, where available, or benchmarking to similar entities or industries. • • Loans and lending-related commitments: For floating- rate instruments, all changes in value are attributed to instrument-specific credit risk. For fixed-rate instruments, an allocation of the changes in value for the period is made between those changes in value that are interest rate-related and changes in value that are credit-related. Allocations are generally based on an analysis of borrower-specific credit spread and recovery • The following describes how the gains and losses that are attributable to changes in instrument-specific credit risk, were determined. Determination of instrument-specific credit risk for items for which the fair value option was elected (f) Prior-period amounts have been revised to conform with the current presentation. (e) Changes in fair value exclude contractual interest, which is included in interest income and interest expense for all instruments other than certain hybrid financial instruments recorded in CIB. Refer to Note 7 for further information regarding interest income and interest expense. (d) Reported in other income. principal outstanding Loans reported as trading assets Loans Subtotal 7,917 (1,066) 7,528 8,594 Loans Loans reported as trading assets All other performing loans (b) (11) 317 328 (12) 281 293 (360) (3,191) (c) Reported in mortgage fees and related income. 1,507 2,062 (2,838) 1,343 4,181 1,867 (121) 797 555 $ (2,831) $ 3,386 546 $ (2,717) $ $ 3,263 918 $ 90 or more days past due and government guaranteed Loans (a) 5,253 (b) Long-term debt measured at fair value predominantly relates to structured notes. Although the risk associated with the structured notes is actively managed, the gains/(losses) reported in this table do not include the income statement impact of the risk management instruments used to manage such risk. (a) Unrealized gains/(losses) due to instrument-specific credit risk (DVA) for liabilities for which the fair value option has been elected are recorded in OCI while realized gains/(losses) are recorded in principal transactions revenue. Realized gains/(losses) due to instrument-specific credit risk recorded in principal transactions revenue were $(15) million and $20 million for the years ended December 31,2021 and 2020, respectively, and were not material for the year ended December 31, 2019. (6,172) 69 agreements under repurchase (1,730) (1,730) (726) (726) (183) securities loaned or sold Federal funds purchased and Deposits (a) 14 6 8 Short-term borrowings (a) 38 (d) (65) 103 (14) (26) 12 (d) Other assets 1,491 267 1,224 (c) 3,709 3,239 (c) 470 (d) 6,439 (366) 7 1 (6,173) (2,121) (1) (c) (c) (16) (16) (94) 6 6 2 (693) (8) Trading liabilities (8) (693) |||| (94) (2,120) (17) (976) 2 7 294 (366) (6) 69 4 (c)(d) (17) (980) Long-term debt (a)(b) Other liabilities (6) 294 (c) 57,695 47 65 $ 5,057 1,022 6,409 $ 38,129 $ $ 38,988 7,210 1 $ 4,860 858 6,352 $ 34,127 $ Total Long-term Short-term debt borrowings Deposits Total Short-term borrowings Deposits Long-term debt December 31, 2020 December 31, 2021 Total structured notes Commodity Equity Foreign exchange Credit Interest rate Risk exposure (in millions) The following table presents the fair value of structured notes, by balance sheet classification and the primary risk type. Structured note products by balance sheet classification and risk component JPMorgan Chase & Co./2021 Form 10-K 192 At December 31, 2021 and 2020, the contractual amount of lending-related commitments for which the fair value option was elected was $11.9 billion and $18.1 billion, respectively, with a corresponding fair value of $10 million and $(39) million, respectively. Refer to Note 28 for further information regarding off-balance sheet lending-related financial instruments. (d) Where the Firm issues principal-protected zero-coupon or discount notes, the balance reflects the contractual principal payment at maturity or, if applicable, the contractual principal payment at the Firm's next call date. (a) These balances are excluded from nonaccrual loans as the loans are insured and/or guaranteed by U.S. government agencies. (b) There were no performing loans that were ninety days or more past due as of December 31, 2021 and 2020. (c) Remaining contractual principal is not applicable to nonprincipal-protected structured notes and long-term beneficial interests. Unlike principal-protected structured notes and long-term beneficial interests, for which the Firm is obligated to return a stated amount of principal at maturity, nonprincipal- protected structured notes and long-term beneficial interests do not obligate the Firm to return a stated amount of principal at maturity, but for structured notes to return an amount based on the performance of an underlying variable or derivative feature embedded in the note. However, investors are exposed to the credit risk of the Firm as issuer for both nonprincipal-protected and principal-protected notes. $ 43,251 7,431 29,317 405 The Firm does not believe that its exposure to any particular loan product or industry segment results in a significant concentration of credit risk. The Firm's wholesale exposure is managed through loan syndications and participations, loan sales, securitizations, credit derivatives, master netting agreements, collateral and other risk-reduction techniques. Refer to Note 12 for additional information on loans. In the Firm's consumer portfolio, concentrations are managed primarily by product and by U.S. geographic region, with a key focus on trends and concentrations at the portfolio level, where potential credit risk concentrations can be remedied through changes in underwriting policies and portfolio guidelines. Refer to Note 12 for additional information on the geographic composition of the Firm's consumer loan portfolios. In the wholesale portfolio, credit risk concentrations are evaluated primarily by industry and monitored regularly on both an aggregate portfolio level and on an individual client or counterparty basis. Concentrations of credit risk arise when a number of clients, counterparties or customers are engaged in similar business activities or activities in the same geographic region, or when they have similar economic features that would cause their ability to meet contractual obligations to be similarly affected by changes in economic conditions. JPMorgan Chase regularly monitors various segments of its credit portfolios to assess potential credit risk concentrations and to obtain additional collateral when deemed necessary and permitted under the Firm's agreements. Senior management is significantly involved in the credit approval and review process, and risk levels are adjusted as needed to reflect the Firm's risk appetite. Note 4 - Credit risk concentrations Notes to consolidated financial statements 193 JPMorgan Chase & Co./2021 Form 10-K (a) Excludes deposits linked to precious metals for which the fair value option has not been elected of $692 million and $739 million for the years ended December 31, 2021 and 2020, respectively. $ 93,739 6,213 $ 12,182 $ 92,642 $ 75,344 $ 8,001 $ 11,054 $ 73,587 $ ΝΑ 38,857 495 13 (a) 6,893 3,705 92 5,021 26,943 250 41,269 408 (a) 5,125 3 - 3,613 4,767 1,066 315 6,827 232 41 $ ΝΑ 40,560 (2,158) $ 33,799 $ $ 35,957 $ (d) (d) Principal-protected debt (4,052) 51,468 $ $ 55,520 (3,869) $ $ 66,894 $ 70,763 $ (850) 49,089 49,939 (1,019) 65,270 66,289 Long-term debt Total loans Subtotal (1,478) 628 42,650 42,022 $ 57,742 40,526 $ Nonprincipal-protected debt (c) ΝΑ 12 $ ΝΑ ΝΑ 41 $ ΝΑ NA 12 $ NA Total long-term beneficial interests Nonprincipal-protected debt (c) (34) Long-term beneficial interests 76,817 $ ΝΑ ΝΑ 74,934 $ NA Total long-term debt ΝΑ 36,291 ΝΑ ΝΑ 41,135 ΝΑ ΝΑ 3,386 (183) 86 6 December 31, (in millions) 2021 Single-notch Two-notch downgrade downgrade 219 $ 98 Amount of additional collateral to be posted upon downgrade (a) $ Amount required to settle contracts with termination triggers upon downgrade (b) (a) Includes the additional collateral to be posted for initial margin. (b) Amounts represent fair values of derivative payables, and do not reflect collateral posted. (c) Prior-period amount has been revised to conform with the current presentation. Derivatives executed in contemplation of a sale of the underlying financial asset 2020 Single-notch Two-notch downgrade downgrade 1,577 787 $ 119 $ 153 1,243 (c) 1,682 In certain instances the Firm enters into transactions in which it transfers financial assets but maintains the economic exposure to the transferred assets by entering into a derivative with the same counterparty in contemplation of the initial transfer. The Firm generally accounts for such transfers as collateralized financing transactions as described in Note 11, but in limited circumstances they may qualify to be accounted for as a sale and a derivative under U.S. GAAP. The amount of such transfers accounted for as a sale where the associated derivative was outstanding was not material at both December 31, 2021 and 2020. JPMorgan Chase & Co./2021 Form 10-K 203 Notes to consolidated financial statements Liquidity impact of downgrade triggers on OTC and OTC-cleared derivatives Impact of derivatives on the Consolidated statements of income (a) Prior-period amount has been revised to conform with the current presentation. The following table shows the impact of a single-notch and two-notch downgrade of the long-term issuer ratings of JPMorgan Chase & Co. and its subsidiaries, predominantly JPMorgan Chase Bank, N.A., at December 31, 2021 and 2020, related to OTC and OTC-cleared derivative contracts with contingent collateral or termination features that may be triggered upon a ratings downgrade. Derivatives contracts generally require additional collateral to be posted or terminations to be triggered when the predefined rating threshold is breached. A downgrade by a single rating agency that does not result in a rating lower than a preexisting corresponding rating provided by another major rating agency will generally not result in additional collateral (except in certain instances in which additional initial margin may be required upon a ratings downgrade), nor in termination payment requirements. The liquidity impact in the table is calculated based upon a downgrade below the lowest current rating of the rating agencies referred to in the derivative contract. 26,289 $ (5,872) 44,244 (11,964) $ 58,659 (a) Exchange-traded derivative balances that relate to futures contracts are settled daily. (b) Includes liquid securities and other cash collateral held at third-party custodians related to derivative instruments where an appropriate legal opinion has been obtained. For some counterparties, the collateral amounts of financial instruments may exceed the derivative receivables and derivative payables balances. Where this is the case, the total amount reported is limited to the net derivative receivables and net derivative payables balances with that counterparty. (c) Derivative collateral relates only to OTC and OTC-cleared derivative instruments. (d) Net derivatives receivable included cash collateral netted of $67.6 billion and $88.0 billion at December 31, 2021 and 2020, respectively. Net derivatives payable included cash collateral netted of $64.3 billion and $78.4 billion at December 31, 2021 and 2020, respectively. Derivative cash collateral relates to OTC and OTC-cleared derivative instruments. (e) Prior-period amounts have been revised to conform with the current presentation. 202 JPMorgan Chase & Co./2021 Form 10-K Liquidity risk and credit-related contingent features In addition to the specific market risks introduced by each derivative contract type, derivatives expose JPMorgan Chase to credit risk - the risk that derivative counterparties may fail to meet their payment obligations under the derivative contracts and the collateral, if any, held by the Firm proves to be of insufficient value to cover the payment obligation. It is the policy of JPMorgan Chase to actively pursue, where possible, the use of legally enforceable master netting arrangements and collateral agreements to mitigate derivative counterparty credit risk inherent in derivative receivables. While derivative receivables expose the Firm to credit risk, derivative payables expose the Firm to liquidity risk, as the derivative contracts typically require the Firm to post cash or securities collateral with counterparties as the fair value of the contracts moves in the counterparties' favor or upon specified downgrades in the Firm's and its subsidiaries' respective credit ratings. Certain derivative contracts also provide for termination of the contract, generally upon a downgrade of either the Firm or the counterparty, at the fair value of the derivative contracts. The following table shows the aggregate fair value of net derivative payables related to OTC and OTC-cleared derivatives that contain contingent collateral or termination features that may be triggered upon a ratings downgrade, and the associated collateral the Firm has posted in the normal course of business, at December 31, 2021 and 2020. OTC and OTC-cleared derivative payables containing downgrade triggers December 31, (in millions) 2021 Aggregate fair value of net derivative payables $ 20,114 $ 2020 26,945 (a) 19,402 Collateral posted The following tables provide information related to gains and losses recorded on derivatives based on their hedge accounting designation or purpose. Fair value hedge gains and losses The following tables present derivative instruments, by contract type, used in fair value hedge accounting relationships, as well as pre-tax gains/(losses) recorded on such derivatives and the related hedged items for the years ended December 31, 2021, 2020 and 2019, respectively. The Firm includes gains/(losses) on the hedging derivative in the same line item in the Consolidated statements of income as the related hedged item. $ (15,249) $ 9,710 17,422 $ 101 72 2,173 $ (286) $ 2,263 $ (26) Gains/(losses) recorded in income Income statement impact of excluded components (e) OCI impact Year ended December 31, 2020 (in millions) Contract type Interest rate (a)(b) Foreign exchange (c) Commodity (d) Total Derivatives Total (26) 32 (286) Gains/(losses) recorded in income Income statement impact of excluded components (e) OCI impact Year ended December 31, 2021 (in millions) Contract type Derivatives Hedged items Income statement impact Amortization approach Changes in fair value Net amounts Derivatives - Gains/(losses). recorded in OCI (f) $ Foreign exchange (c) Commodity (d) (4,323) $ (1,317) (9,609) 6,363 $ 2,040 $ $ 2,159 $ 1,349 32 Interest rate (a)(b) $ 70,623 $ 688,887 50,116 (8,781) (4,056) (12,837) 1,530 19 1,549 Foreign exchange contracts: OTC 171,610 (160,946) 10,664 OTC-cleared 706 (703) 3 Exchange-traded (a) 7 - 7 210,803 836 34 (193,672) (819) (2) 17,131 17 32 Total foreign exchange contracts 172,323 4,075 14,386 668 (10,032) 10,700 (e) $ 332,214 $ (321,140) $ 11,074 19,710 (19,494) 216 4 358 239,563 (232,537) 7,026 (161,649) 352,282 17 11,307 (e) (e) 9,021 1,679 (8,421) 600 10,311 (1,611) 68 Total credit contracts (341) (340,975) Hedged items 10,674 (194,493) 69,821 (55,515) 14,306 14,874 73 (73) 8,954 (8,476) 23,901 (18,216) 518,487 (484,928) (9,667) 5,207 10,365 (7,544) 2,821 32 478 5,685 33,559 (d) 7,391 17,788 665,950 (32) (6,868) (14,444) (618,264) 523 3,344 47,686 (d) 16,557 16,557 22,937 22,937 $ 535,044 $ 9,506 (62,494) 72,000 Collateral not nettable on the Consolidated balance sheets(b)(c) 17,180 Equity contracts: OTC 31,379 (27,830) 3,549 35,330 (28,763) 6,567 Exchange-traded (a) 40,621 211,673 (34,664) 34,491 (26,752) 7,739 Total equity contracts Commodity contracts: OTC OTC-cleared Exchange-traded (a) Total commodity contracts Derivative payables with appropriate legal opinion Derivative payables where an appropriate legal opinion has not been either sought or obtained Total derivative payables recognized on the Consolidated balance sheets 5,957 (e) Income statement impact Changes in fair value Cash flow hedge gains and losses The following tables present derivative instruments, by contract type, used in cash flow hedge accounting relationships, and the pre-tax gains/(losses) recorded on such derivatives, for the years ended December 31, 2021, 2020 and 2019, respectively. The Firm includes the gains/(losses) on the hedging derivative in the same line item in the Consolidated statements of income as the change in cash flows on the related hedged item. Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Year ended December 31, 2021 (in millions) Contract type Interest rate (a) Foreign exchange (b) Total Year ended December 31, 2020 (in millions) Contract type Interest rate (a) Foreign exchange (b) Total Year ended December 31, 2019 (in millions) Contract type Interest rate (a) Foreign exchange (b) Total Amounts reclassified from AOCI to income Amounts recorded in OCI Notes to consolidated financial statements Total change in OCI for period 205 (e) Represents basis adjustments existing on the balance sheet date associated with hedged items that have been de-designated from qualifying fair value hedging relationships. Active hedging relationships" Discontinued hedging relationships (d)(e) Total $ (c) 139,684 $ 3,572 $ 847 $ 4,419 Long-term debt $ 177,611 $ 3,194 $ 746 11,473 $ (3) 14,667 (3) Beneficial interests issued by consolidated VIES (a) Excludes physical commodities with a carrying value of $25.7 billion and $11.5 billion at December 31, 2021 and 2020, respectively, to which the Firm applies fair value hedge accounting. As a result of the application of hedge accounting, these inventories are carried at fair value, thus recognizing unrealized gains and losses in current periods. Since the Firm exits these positions at fair value, there is no incremental impact to net income in future periods. (b) Excludes hedged items where only foreign currency risk is the designated hedged risk, as basis adjustments related to foreign currency hedges will not reverse through the income statement in future periods. At December 31, 2021 and 2020, the carrying amount excluded for AFS securities is $14.0 billion and $14.5 billion, respectively, and for long-term debt is $10.8 billion and $6.6 billion, respectively. (c) Carrying amount represents the amortized cost, net of allowance if applicable. Refer to Note 10 for additional information. (d) Positive amounts related to assets represent cumulative fair value hedge basis adjustments that will reduce net interest income in future periods. Positive (negative) amounts related to liabilities represent cumulative fair value hedge basis adjustments that will increase (reduce) net interest income in future periods. JPMorgan Chase & Co./2021 Form 10-K $ $ 1,032 $ 190 1,222 $ 122 $ 225 (a) Primarily consists of hedges of contractually specified floating-rate (e.g., LIBOR and SOFR-indexed) assets and liabilities. Gains and losses were recorded in net interest income. (b) Primarily consists of hedges of the foreign currency risk of non-U.S. dollar-denominated revenue and expense. The income statement classification of gains and losses follows the hedged item - primarily noninterest revenue and compensation expense. The Firm did not experience any forecasted transactions that failed to occur for the years ended 2021, 2020 and 2019. Over the next 12 months, the Firm expects that approximately $671 million (after-tax) of net gains recorded in AOCI at December 31, 2021, related to cash flow hedges will be recognized in income. For cash flow hedges that have been terminated, the maximum length of time over which the derivative results recorded in AOCI will be recognized in earnings is approximately eight years, corresponding to the timing of the originally hedged forecasted cash flows. For open cash flow hedges, the maximum length of time over which forecasted transactions are hedged is approximately six years. The Firm's longer-dated forecasted transactions relate to core lending and borrowing activities. Net investment hedge gains and losses The following table presents hedging instruments, by contract type, that were used in net investment hedge accounting relationships, and the pre-tax gains/(losses) recorded on such instruments for the years ended December 31, 2021, 2020 and 2019. Year ended December 31, (in millions) Foreign exchange derivatives 2021 2020 2019 Amounts recorded in income (a)(b) $(228) Amounts recorded in OCI $2,452 Amounts recorded in income (a)(b) $(122) Amounts recorded in OCI $(1,408) Amounts recorded in income(a)(b) $72 Amounts recorded in OCI $64 (a) Certain components of hedging derivatives are permitted to be excluded from the assessment of hedge effectiveness, such as forward points on foreign exchange forward contracts. The Firm elects to record changes in fair value of these amounts directly in other income. (b) Excludes amounts reclassified from AOCI to income on the sale or liquidation of hedged entities. The amount reclassified for the year ended December 31, 2021 was not material. The Firm reclassified net pre-tax gains of $3 million and $18 million to other income related to the liquidation of certain legal entities during the years ended December 31, 2020 and 2019, respectively. Refer to Note 24 for further information. 206 200 125 25 (3) $ (2,370) $ 67 (3,402) (123) (2,303) $ (3,525) Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Amounts reclassified from AOCI to income Amounts recorded in OCI Total change in OCI for period $ 570 $ items a 3,582 $ 41 41 $ 570 $ 3,623 $ 3,053 $ Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Amounts reclassified from AOCI to income Amounts recorded in OCI Total change in OCI for period (28) $ (75) (103) $ 3,012 of the hedged Carrying amount Cumulative amount of fair value hedging adjustments included in the carrying amount of hedged items: Interest rate (a)(b) Foreign exchange (c) Commodity (d) Total Gains/(losses) recorded in income Income statement impact of (e) excluded components" OCI impact Derivatives Hedged items Income statement impact Amortization approach Changes in fair value Derivatives - Gains/(losses), recorded in OCI(f) $ $ 3,204 $ 154 (77) 3,281 $ (2,373) $ 328 831 $ $ 828 Contract type (in millions) Year ended December 31, 2019 25 Derivatives - Gains/(losses) recorded in OCI (f) $ 2,962 $ 793 (1,889) $ 1,073 $ $ (619) 174 (457) 1,093 174 $ $ 25 2,650 143 137 $ 1,248 $ 142 $ 1,390 $ (457) $ 1,404 $ (2,507) Amortization approach 482 482 (d)(e) Total (c) $ 65,746 $ 417 $ 661 $ 1,078 Long-term debt $ 195,642 $ (1,999) $ Beneficial interests issued by consolidated VIES 749 8,834 $ (1) 6,835 (1) December 31, 2020 (in millions) Assets Investment securities - AFS Liabilities Discontinued hedging relationships Active hedging relationships items (a of the hedged 39 148 (1,897) $ 71 1,384 $ 63 (866) $ 1,373 $ 39 (a) Primarily consists of hedges of the benchmark (e.g., London Interbank Offered Rate ("LIBOR"), Secured Overnight Financing Rate ("SOFR")) interest rate risk of fixed-rate long-term debt and AFS securities. Gains and losses were recorded in net interest income. (b) Excludes the amortization expense associated with the inception hedge accounting adjustment applied to the hedged item. This expense is recorded in net interest income and substantially offsets the income statement impact of the excluded components. Also excludes the accrual of interest on interest rate swaps and the related hedged items. (c) Primarily consists of hedges of the foreign currency risk of long-term debt and AFS securities for changes in spot foreign currency rates. Gains and losses related to the derivatives and the hedged items due to changes in foreign currency rates and the income statement impact of excluded components were recorded primarily in principal transactions revenue and net interest income. (866) (d) Consists of overall fair value hedges of physical commodities inventories that are generally carried at the lower of cost or net realizable value (net realizable value approximates fair value). Gains and losses were recorded in principal transactions revenue. (f) Represents the change in value of amounts excluded from the assessment of effectiveness under the amortization approach, predominantly cross- currency basis spreads. The amount excluded at inception of the hedge is recognized in earnings over the life of the derivative. 204 JPMorgan Chase & Co./2021 Form 10-K As of December 31, 2021 and 2020, the following amounts were recorded on the Consolidated balance sheets related to certain cumulative fair value hedge basis adjustments that are expected to reverse through the income statement in future periods as an adjustment to yield. Cumulative amount of fair value hedging adjustments included in the carrying amount of hedged items: December 31, 2021 (in millions) Assets Investment securities - AFS Liabilities Carrying amount (e) The assessment of hedge effectiveness excludes certain components of the changes in fair values of the derivatives and hedged items such as forward points on foreign exchange forward contracts, time values and cross-currency basis spreads. Excluded components may impact earnings either through amortization of the initial amount over the life of the derivative or through fair value changes recognized in the current period. JPMorgan Chase & Co./2021 Form 10-K 223,576 $ (216,757) $ 6,819 15,695 203 292 $ Written options 135 124 Purchased options 111 105 Total commodity contracts 619 565 Total derivative notional amounts $ 49,735 $ 47,175 (a) Refer to the Credit derivatives discussion on pages 207-210 for more information on volumes and types of credit derivative contracts. (b) Represents the sum of gross long and gross short third-party notional derivative contracts. (c) Prior-period amounts have been revised to conform with the current presentation. While the notional amounts disclosed above give an indication of the volume of the Firm's derivatives activity, the notional amounts significantly exceed, in the Firm's view, the possible losses that could arise from such transactions. For most derivative contracts, the notional amount is not exchanged; it is simply a reference amount used to calculate payments. JPMorgan Chase & Co./2021 Form 10-K 199 Notes to consolidated financial statements Impact of derivatives on the Consolidated balance sheets The following table summarizes information on derivative receivables and payables (before and after netting adjustments) that are reflected on the Firm's Consolidated balance sheets as of December 31, 2021 and 2020, by accounting designation (e.g., whether the derivatives were designated in qualifying hedge accounting relationships or not) and contract type. Free-standing derivative receivables and payables (a) 198 Gross derivative receivables 188 138 13,259 12,450 Equity contracts Swaps Futures and forwards Written options Purchased options 612 448 139 140 654 (c) 668 (c) 598 610 2,003 1,866 Total equity contracts Commodity contracts Swaps 185 Spot, futures and forwards Gross derivative payables December 31, 2021 (in millions) 12,625 10,912 174,622 10,912 880 1,124 175,746 14,097 Equity 68,631 68,631 9,981 Commodity 21,233 5,420 26,653 11,470 79,727 20,837 79,727 17,233 7,091 27,928 9,712 Total fair value of trading 169,579 393 169,186 Foreign exchange Not designated as hedges Designated as hedges Total derivative receivables Net derivative receivables (b) Not designated as hedges Designated as hedges Total derivative payables Net derivative payables (b Trading assets and liabilities Total foreign exchange contracts Interest rate $ 23 Credit 9,839 - $ 270,585 9,839 $ 21,974 1,031 $ 240,731 $ $ 240,731 $ 8,194 $ 270,562 825 727 Purchased options • Foreign exchange Hedge foreign currency-denominated forecasted revenue and expense Cash flow hedge Corporate 206 • Foreign exchange Hedge the value of the Firm's investments in non-U.S. dollar functional currency entities Net investment hedge Corporate 206 • Commodity Hedge commodity inventory Fair value hedge CIB, AWM 204-205 • Interest rate and foreign exchange Manage specifically identified risk exposures not designated in qualifying hedge accounting relationships: • Interest rate Manage the risk associated with mortgage commitments, warehouse loans and MSRS • Credit Manage the credit risk associated with wholesale lending exposures Manage the risk associated with certain other specified assets and liabilities Market-making derivatives and other activities: Specified risk management CCB 207 206 204-205 Corporate Fair value hedge Hedge foreign currency-denominated assets and liabilities To qualify for hedge accounting, a derivative must be highly effective at reducing the risk associated with the exposure being hedged. In addition, for a derivative to be designated as a hedge, the risk management objective and strategy must be documented. Hedge documentation must identify the derivative hedging instrument, the asset or liability or forecasted transaction and type of risk to be hedged, and how the effectiveness of the derivative is assessed prospectively and retrospectively. To assess effectiveness, the Firm uses statistical methods such as regression analysis, nonstatistical methods such as dollar-value comparisons of the change in the fair value of the derivative to the change in the fair value or cash flows of the hedged item, and qualitative comparisons of critical terms and the evaluation of any changes in those terms. The extent to which a derivative has been, and is expected to continue to be, highly effective at offsetting changes in the fair value or cash flows of the hedged item must be assessed and documented at least quarterly. If it is determined that a derivative is not highly effective at hedging the designated exposure, hedge accounting is discontinued. There are three types of hedge accounting designations: fair value hedges, cash flow hedges and net investment hedges. JPMorgan Chase uses fair value hedges primarily to hedge fixed-rate long-term debt, AFS securities and certain commodities inventories. For qualifying fair value hedges, the changes in the fair value of the derivative, and in the value of the hedged item for the risk being hedged, are recognized in earnings. Certain amounts excluded from the assessment of effectiveness are recorded in OCI and recognized in earnings over the life of the derivative. If the hedge relationship is terminated, then the adjustment to the hedged item continues to be reported as part of the basis of the hedged item, and for benchmark interest rate hedges, is amortized to earnings as a yield adjustment. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item - primarily net interest income and principal transactions revenue. JPMorgan Chase uses cash flow hedges primarily to hedge the exposure to variability in forecasted cash flows from floating-rate assets and liabilities and foreign currency- denominated revenue and expense. For qualifying cash flow hedges, changes in the fair value of the derivative are recorded in OCI and recognized in earnings as the hedged item affects earnings. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item - primarily noninterest revenue, net interest income and compensation expense. If the hedge relationship is terminated, then the change in value of the derivative recorded in AOCI is recognized in earnings when the cash flows that were hedged affect earnings. For hedge relationships that are discontinued because a forecasted transaction is expected to not occur according to the original hedge forecast, any related derivative values recorded in AOCI are immediately recognized in earnings. JPMorgan Chase uses net investment hedges to protect the value of the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. For qualifying net investment hedges, changes in the fair value of the derivatives due to changes in spot foreign exchange rates are recorded in OCI as translation adjustments. Amounts excluded from the assessment of effectiveness are recorded directly in earnings. JPMorgan Chase & Co./2021 Form 10-K 197 Notes to consolidated financial statements The following table outlines the Firm's primary uses of derivatives and the related hedge accounting designation or disclosure category. Affected Page Type of Derivative Specified risk management Specified risk management Corporate Use of Derivative Manage specifically identified risk exposures in qualifying hedge accounting relationships: • Interest rate Hedge fixed rate assets and liabilities Fair value hedge Corporate 204-205 • Interest rate Hedge floating-rate assets and liabilities Cash flow hedge Corporate ⚫ Foreign exchange Designation and disclosure segment or unit reference assets and liabilities CIB 207 3,018 3,375 Purchased options 3,188 3,675 Total interest rate contracts 32,801 31,097 Credit derivatives" (a) (c) 1,053 1,197 Foreign exchange contracts Cross-currency swaps 4,112 3,924 Spot, futures and forwards 7,679 6,871 Written options 741 830 Written options 3,057 2,520 Futures and forwards • Various • Various Market-making and related risk management Other derivatives Market-making and other Market-making and other CIB 207 CIB, AWM, 207 Corporate 198 207 JPMorgan Chase & Co./2021 Form 10-K The following table summarizes the notional amount of free-standing derivative contracts outstanding as of December 31, 2021 and 2020. December 31, (in billions) Notional amounts (b) 2021 2020 Interest rate contracts Swaps $ 24,075 $ 20,990 (c) Notional amount of derivative contracts (15,492) (288) $ 539,451 $ 545,287 166,980 (156,954) 10,026 202,218 (190,479) 11,739 Equity contracts: OTC Exchange-traded (a) Total equity contracts (e) 25,704 36,095 61,799 (23,977) (34,673) (58,650) 1,727 1,422 3,149 29,844 28,294 58,138 (27,374) 2,470 (26,751) 1,543 (54,125) 4,013 Total foreign exchange contracts Commodity contracts: 30 11,694 8,035 1,671 9,706 (7,177) (1,631) (8,808) 858 40 898 8,894 4,326 13,220 (8,356) (e) (4,309) (12,665) 538 17 555 Total credit contracts Foreign exchange contracts: OTC 166,185 (156,251) 9,934 201,349 OTC-cleared 789 (703) Exchange-traded (a) 6 834 35 (189,655) (819) (5) 15 OTC OTC-cleared Exchange-traded (a) (14,806) $ 60,638 JPMorgan Chase & Co./2021 Form 10-K 201 Notes to consolidated financial statements December 31, (in millions) U.S. GAAP nettable derivative payables Interest rate contracts: OTC OTC-cleared Exchange-traded (a) Total interest rate contracts Credit contracts: OTC OTC-cleared 2021 Gross derivative payables Amounts netted on the Consolidated balance sheets Net derivative payables Gross derivative payables 2020 Amounts netted on the Consolidated balance sheets Net derivative payables (10,102) 46,979 $ Net amounts Collateral not nettable on the Consolidated balance sheets(c) Total commodity contracts Derivative receivables with appropriate legal opinion Derivative receivables where an appropriate legal opinion has not been either sought or obtained Total derivative receivables recognized on the Consolidated balance sheets 15,063 49 (6,868) (49) 8,279 (8,266) 23,391 (15,183) 528,471 (488,206) 8,195 10,924 13 8,208 40,265 (d) 20 6,833 17,777 677,461 (7,901) (20) (6,811) (e) 3,023 22 3,045 49,537 (d) 16,816 16,816 25,907 25,907 $ 545,287 $ 57,081 $ 703,368 $ 75,444 (14,732) (627,924) 30,185 (355,923) 159 $ 391,648 13,345 206,260 Equity (c) Commodity 70,612 20,579 924 70,612 21,503 $ 35,725 680 15,781 16,487 6,771 $ 353,987 $ $ 353,987 $ 13,012 (c) 14,832 214,229 14,832 1,995 1,697 215,926 21,433 (c) 81,413 20,834 81,413 25,898 901 205,359 Foreign exchange 13,345 (c) $ 57,081 $ 526,829 $ 8,215 $ 535,044 $ 50,116 December 31, 2020 (in millions) Trading assets and liabilities Gross derivative receivables Not designated as hedges Total Designated as derivative hedges receivables Net derivative receivables (b) 1,895 Gross derivative payables as hedges Designated as hedges Total derivative payables Net derivative payables (c) Interest rate (c) $ 390,817 $ 831 Credit Not designated $ 5,836 22,729 Total fair value of trading Interest rate contracts: OTC OTC-cleared Exchange-traded (a) Total interest rate contracts Credit contracts: OTC OTC-cleared (e) (e) $ 251,953 $ (234,283) $ 17,670 $ 367,214 $ (337,609) $ 29,605 14,144 498 266,595 (13,839) (489) (248,611) 305 9 17,984 18,340 554 386,108 (17,919) (395) 421 U.S. GAAP nettable derivative receivables derivative receivables Net 2020 Amounts netted on the Consolidated balance sheets assets and liabilities $ 700,712 $ 2,656 $ 703,368 $ 75,444 $ 685,295 $ 3,592 $ 688,887 $ 70,623 (a) Balances exclude structured notes for which the fair value option has been elected. Refer to Note 3 for further information. (b) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral receivables and payables when a legally enforceable master netting agreement exists. (c) Prior-period amounts have been revised to conform with the current presentation. 200 8,285 JPMorgan Chase & Co./2021 Form 10-K The following tables present, as of December 31, 2021 and 2020, gross and net derivative receivables and payables by contract and settlement type. Derivative receivables and payables, as well as the related cash collateral from the same counterparty, have been netted on the Consolidated balance sheets where the Firm has obtained an appropriate legal opinion with respect to the master netting agreement. Where such a legal opinion has not been either sought or obtained, amounts are not eligible for netting on the Consolidated balance sheets, and those derivative receivables and payables are shown separately in the tables below. In addition to the cash collateral received and transferred that is presented on a net basis with derivative receivables and payables, the Firm receives and transfers additional collateral (financial instruments and cash). These amounts mitigate counterparty credit risk associated with the Firm's derivative instruments, but are not eligible for net presentation: • collateral that consists of liquid securities and other cash collateral held at third-party custodians, which are shown separately as "Collateral not nettable on the Consolidated balance sheets" in the tables below, up to the fair value exposure amount. For the purpose of this disclosure, the definition of liquid securities is consistent with the definition of high quality liquid assets as defined in the LCR rule; the amount of collateral held or transferred that exceeds the fair value exposure at the individual counterparty level, as of the date presented, which is excluded from the tables below; and collateral held or transferred that relates to derivative receivables or payables where an appropriate legal opinion has not been either sought or obtained with respect to the master netting agreement, which is excluded from the tables below. December 31, (in millions) 2021 Amounts Gross netted on the derivative Consolidated receivables balance sheets Net derivative receivables Gross derivative receivables Derivatives netting The Firm applies hedge accounting to certain derivatives executed for risk management purposes - generally interest rate, foreign exchange and commodity derivatives. However, JPMorgan Chase does not seek to apply hedge accounting to all of the derivatives involved in the Firm's risk management activities. For example, the Firm does not apply hedge accounting to purchased CDS used to manage the credit risk of loans and lending-related commitments, because of the difficulties in qualifying such contracts as hedges. For the same reason, the Firm does not apply hedge accounting to certain interest rate, foreign exchange, and commodity derivatives used for risk management purposes. Derivatives designated as hedges 2,786 10,630 13,416 2021 Derivatives gains/(losses) recorded in income Foreign exchange (c) Total Credit (b) Interest rate (a) Contract type (in millions) Year ended December 31, The following table presents pre-tax gains/(losses) recorded on a limited number of derivatives, not designated in hedge accounting relationships, that are used to manage risks associated with certain specified assets and liabilities, including certain risks arising from mortgage commitments, warehouse loans, MSRS, wholesale lending exposures, and foreign currency denominated assets and liabilities. Gains and losses on derivatives used for specified risk management purposes Year ended December 31, (in millions) Underwriting Equity Debt 2020 Total underwriting 2021 2020 2019 4,853 $ 3,969 $ 2,759 $ 1,648 4,362 8,822 7,121 3,513 5,161 4,394 2,365 2,340 Total investment banking fees $ 13,216 $ 9,486 $ 7,501 Investment banking fees are earned primarily by CIB. Refer to Note 32 for segment results. • Principal transactions Advisory 2019 $ 1,078 (94) 94 December 31, 2020 (in millions) Total Credit-related notes (b Total credit derivatives Other credit derivatives (a) Credit default swaps Credit derivatives December 31, 2021 (in millions) Total credit derivatives and credit-related notes The Firm does not use notional amounts of credit derivatives as the primary measure of risk management for such derivatives, because the notional amount does not take into account the probability of the occurrence of a credit event, the recovery value of the reference obligation, or related cash instruments and economic hedges, each of which reduces, in the Firm's view, the risks associated with such derivatives. JPMorgan Chase & Co./2021 Form 10-K 208 The following tables present a summary of the notional amounts of credit derivatives and credit-related notes the Firm sold and purchased as of December 31, 2021 and 2020. Upon a credit event, the Firm as a seller of protection would typically pay out only a percentage of the full notional amount of net protection sold, as the amount actually required to be paid on the contracts takes into account the recovery value of the reference obligation at the time of settlement. The Firm manages the credit risk on contracts to sell protection by purchasing protection with identical or similar underlying reference entities. Other purchased protection referenced in the following tables includes credit derivatives bought on related, but not identical, reference positions (including indices, portfolio coverage and other reference points) as well as protection purchased by CIB through credit-related notes primarily in its market-making businesses. In addition, the Firm obtains credit protection against certain loans in the retained consumer portfolio through the issuance of credit-related notes. Since these credit-related notes are not part of the market-making businesses they are not included in the table below. A credit-related note is a funded credit derivative where the issuer of the credit-related note purchases from the note investor credit protection on a reference entity or an index. Under the contract, the investor pays the issuer the par value of the note at the inception of the transaction, and in return, the issuer pays periodic payments to the investor, based on the credit risk of the referenced entity. The issuer also repays the investor the par value of the note at maturity unless the reference entity (or one of the entities that makes up a reference index) experiences a specified credit event. If a credit event occurs, the issuer is not obligated to repay the par value of the note, but rather, the issuer pays the investor the difference between the par value of the note and the fair value of the defaulted reference obligation at the time of settlement. Neither party to the credit-related note has recourse to the defaulting reference entity. Credit-related notes For both single-name CDS contracts and index CDS contracts, upon the occurrence of a credit event, under the terms of a CDS contract neither party to the CDS contract has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value of the reference obligation at settlement of the credit derivative contract, also known as the recovery value. The protection purchaser does not need to hold the debt instrument of the underlying reference entity in order to receive amounts due under the CDS contract when a credit event occurs. Credit derivatives may reference the credit of either a single reference entity (“single-name"), broad-based index or portfolio. The Firm purchases and sells protection on both single-name and index-reference obligations. Single-name CDS and index CDS contracts are either OTC or OTC-cleared derivative contracts. Single-name CDS are used to manage the default risk of a single reference entity, while index CDS contracts are used to manage the credit risk associated with the broader credit markets or credit market segments. Like the S&P 500 and other market indices, a CDS index consists of a portfolio of CDS across many reference entities. New series of CDS indices are periodically established with a new underlying portfolio of reference entities to reflect changes in the credit markets. If one of the reference entities in the index experiences a credit event, then the reference entity that defaulted is removed from the index. CDS can also be referenced against specific portfolios of reference names or against customized exposure levels based on specific client demands: for example, to provide protection against the first $1 million of realized credit losses in a $10 million portfolio of exposure. Such structures are commonly known as tranche CDS. $ 2,994 $ 1,491 (176) (30) 43 (5) $ 1,078 $ 2,861 $ 1,456 (a) Primarily represents interest rate derivatives used to hedge the interest rate risk inherent in mortgage commitments, warehouse loans and MSRS, as well as written commitments to originate warehouse loans. Gains and losses were recorded predominantly in mortgage fees and related income. (b) Relates to credit derivatives used to mitigate credit risk associated with lending exposures in the Firm's wholesale businesses. These derivatives do not include credit derivatives used to mitigate counterparty credit risk arising from derivative receivables, which is included in gains and losses on derivatives related to market-making activities and other derivatives. Gains and losses were recorded in principal transactions revenue. (c) Primarily relates to derivatives used to mitigate foreign exchange risk of specified foreign currency-denominated assets and liabilities. Gains and losses were recorded in principal transactions revenue. Gains and losses on derivatives related to market-making activities and other derivatives Principal transactions revenue is driven by many factors, including: The Firm makes markets in derivatives in order to meet the needs of customers and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. All derivatives not included in the hedge accounting or specified risk management categories above are included in this category. Gains and losses on these derivatives are Credit derivatives Credit derivatives are financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) and which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Credit derivatives expose the protection purchaser to the creditworthiness of the protection seller, as the protection seller is required to make payments under the contract when the reference entity experiences a credit event, such as a bankruptcy, a failure to pay its obligation or a restructuring. The seller of credit protection receives a premium for providing protection but has the risk that the underlying instrument referenced in the contract will be subject to a credit event. The Firm is both a purchaser and seller of protection in the credit derivatives market and uses these derivatives for two primary purposes. First, in its capacity as a market-maker, the Firm actively manages a portfolio of credit derivatives by purchasing and selling credit protection, predominantly on corporate debt obligations, to meet the needs of customers. Second, as an end-user, the Firm uses credit derivatives to manage credit risk associated with lending exposures (loans and unfunded commitments) in its wholesale and consumer businesses and derivatives counterparty exposures in its wholesale businesses, and to manage the credit risk arising from certain financial instruments in the Firm's market-making businesses. Following is a summary of various types of credit derivatives. JPMorgan Chase & Co./2021 Form 10-K 207 Notes to consolidated financial statements Credit default swaps primarily recorded in principal transactions revenue. Refer to Note 6 for information on principal transactions revenue. Credit derivatives the bid-offer spread, which is the difference between the price at which a market participant is willing and able to sell an instrument to the Firm and the price at which another market participant is willing and able to buy it from the Firm, and vice versa; and Realized gains and losses result from the sale of instruments, closing out or termination of transactions, or interim cash payments. 2021 2020 2019 2,787 4,253 3,179 7,773 6,171 5,589 1,428 2,088 1,133 Asset management fees Investment management fees (a) All other asset management fees (b) Total asset management fees $ 14,027 (in millions) $ 11,694 378 338 315 14,405 12,032 11,180 16,325 17,840 14,268 (21) 181 (250) Total administration fees (c) 2,554 $ 10,865 1,628 2,753 2,691 Unrealized gains and losses result from changes in valuation. In connection with its client-driven market-making activities, the Firm transacts in debt and equity instruments, derivatives and commodities, including physical commodities inventories and financial instruments that reference commodities. • Principal transactions revenue also includes realized and unrealized gains and losses related to: derivatives designated in qualifying hedge accounting relationships, primarily fair value hedges of commodity and foreign exchange risk; derivatives used for specific risk management purposes, primarily to mitigate credit risk and foreign exchange risk. Refer to Note 5 for further information on the income statement classification of gains and losses from derivatives activities. In the financial commodity markets, the Firm transacts in OTC derivatives (e.g., swaps, forwards, options) and ETD that reference a wide range of underlying commodities. In the physical commodity markets, the Firm primarily purchases and sells precious and base metals and may hold other commodities inventories under financing and other arrangements with clients. The following table presents all realized and unrealized gains and losses recorded in principal transactions revenue. This table excludes interest income and interest expense on trading assets and liabilities, which are an integral part of the overall performance of the Firm's client-driven market- making activities in CIB and fund deployment activities in Treasury and CIO. Refer to Note 7 for further information on interest income and interest expense. Trading revenue is presented primarily by instrument type. The Firm's client-driven market-making businesses generally utilize a variety of instrument types in connection with their market-making and related risk-management activities; accordingly, the trading revenue presented in the table below is not representative of the total revenue of any individual LOB. JPMorgan Chase & Co./2021 Form 10-K 211 Notes to consolidated financial statements Year ended December 31, (in millions) 2021 2020 2019 Year ended December 31, $ 1,646 $ 2,575 $ 2,739 The following table presents the components of Firmwide asset management, administration and commissions. Principal transactions Private equity gains/(losses) Total trading revenue realized and unrealized gains and losses on financial instruments and commodities transactions, including those accounted for under the fair value option, primarily used in client-driven market-making activities, and on private equity investments. Commodity Foreign exchange Credit (b) Interest rate (a) instrument type Trading revenue by outside services expense. Equity 2,249 Credit default swaps Other credit derivatives (a Fair value of Fair value of receivables Total notional amount >5 years 1-5 years <1 year (in millions) December 31, 2020 $ 3,649 $ 3,022 627 (623) (2,003) (2,626) $ 6,275 $ payablesb 2,630 $ $ 3,645 $ $ (375,296) $ (29,035) (7,289) $ (36,324) $ (255,106) (84,851) $ (339,957) $ (123,330) $ (91,155) (32,175) Total Noninvestment-grade Investment-grade Risk rating of reference entity Net fair value (124,315) (499,611) Net fair value Risk rating of reference entity (c) Investment banking fees The Firm records noninterest revenue from certain contracts with customers in investment banking fees, deposit-related fees, asset management, administration, and commissions, and components of card income. The related contracts are often terminable on demand and the Firm has no remaining obligation to deliver future services. For arrangements with a fixed term, the Firm may commit to deliver services in the future. Revenue associated with these remaining performance obligations typically depends on the occurrence of future events or underlying asset values, and is not recognized until the outcome of those events or values are known. Noninterest revenue Note 6 - Noninterest revenue and noninterest expense JPMorgan Chase & Co./2021 Form 10-K 210 (a) The ratings scale is primarily based on external credit ratings defined by S&P and Moody's. (b) Amounts are shown on a gross basis, before the benefit of legally enforceable master netting agreements including cash collateral netting. (c) Prior-period amounts have been revised to conform with the current presentation. $ 5,949 (3,376) $ 9,325 $ (573,984) $ $ (404,167) $ (44,479) $ (125,338) Total $ 4,538 1,411 (2,542) Investment-grade $ (93,529) Noninvestment-grade (31,809) $ (306,830) $ (35,326) (97,337) (9,153) (c) payables (b) (c) $ (435,685) $ (138,299) 5,372 $ (834) 3,953 (c) (a) Fair value of Total notional amount Protection sold Other Protection purchased Net protection Maximum payout/Notional amount 25,141 38,155 $ $ 537,766 $ $ (499,611) 9,437 15,704 38,155 13,435 23,456 2,269 with identical underlyings 14,699 $ $ 458,180 79,586 537,766 (443,481) (56,130) (499,611) $ purchased (e) Other protection (sold)/ purchased (d) Net protection Protection purchased with identical underlyings (c) Protection sold Maximum payout/Notional amount Total (b) Credit-related notes Total credit derivatives $ (c) (sold)/ purchased (d) protection >5 years 1-5 years <1 year December 31, 2021 (in millions) The following tables summarize the notional amounts by the ratings, maturity profile, and total fair value, of credit derivatives as of December 31, 2021 and 2020, where JPMorgan Chase is the seller of protection. The maturity profile is based on the remaining contractual maturity of the credit derivative contracts. The ratings profile is based on the rating of the reference entity on which the credit derivative contract is based. The ratings and maturity profile of credit derivatives where JPMorgan Chase is the purchaser of protection are comparable to the profile reflected below. Protection sold - credit derivatives ratings (a)/maturity profile Notes to consolidated financial statements 209 JPMorgan Chase & Co./2021 Form 10-K (f) Prior-period amounts have been revised to conform with the current presentation. (e) Represents protection purchased by the Firm on referenced instruments (single-name, portfolio or index) where the Firm has not sold any protection on the identical reference instrument. (d) Does not take into account the fair value of the reference obligation at the time of settlement, which would generally reduce the amount the seller of protection pays to the buyer of protection in determining settlement value. (a) Other credit derivatives predominantly consist of credit swap options and total return swaps. (b) Represents Other protection purchased by CIB, primarily in its market-making businesses. (c) Represents the total notional amount of protection purchased where the underlying reference instrument is identical to the reference instrument on protection sold; the notional amount of protection purchased for each individual identical underlying reference instrument may be greater or lower than the notional amount of protection sold. 35,381 $ 23,664 $ 609,365 $ (573,984) purchased (e) (f) $ (533,900) (f) $ (40,084) (573,984) Fair value of receivables (b) 552,021 57,344 609,365 $ 18,121 $ 17,260 35,381 The following table presents the components of investment banking fees. (f) 10,248 $ (f) This revenue category includes debt and equity underwriting and advisory fees. As an underwriter, the Firm helps clients raise capital via public offering and private placement of various types of debt and equity instruments. Underwriting fees are primarily based on the issuance price and quantity of the underlying instruments, and are recognized as revenue typically upon execution of the client's transaction. The Firm also manages and syndicates loan arrangements. Credit arrangement and syndication fees, included within debt underwriting fees, are recorded as revenue after satisfying certain retention, timing and yield criteria. 2,197 3,046 The Firm maintains funded and unfunded postretirement benefit plans that provide medical and life insurance for certain eligible employees and retirees as well as their dependents covered under these programs. None of these plans have a material impact on the Firm's Consolidated Financial Statements. The Firm also provides a qualified defined contribution plan in the U.S. and maintains other similar arrangements in certain non-U.S. locations. The most significant of these plans is the JPMorgan Chase 401(k) Savings Plan ("the 401(k) Savings Plan"), which covers substantially all U.S. employees. Employees can contribute to the 401(k) Savings Plan on a pretax and/or Roth 401(k) after-tax basis. The Firm makes an annual matching contribution as well as an annual profit-sharing contribution to the 401(k) Savings Plan on behalf of eligible participants. The following table presents the pretax benefit obligations, plan assets, the net funded status, and the amounts recorded in AOCI on the Consolidated balance sheets for the Firm's defined benefit pension and OPEB plans. As of or for the year ended December 31, (in millions) Projected benefit obligations Fair value of plan assets Net funded status Accumulated other comprehensive income/(loss) $ Defined benefit pension and OPEB plans 2021 2020 (18,046) $ 25,692 The Firm has various defined benefit pension plans and OPEB plans that provide benefits to its employees in the U.S. and certain non-U.S. locations. Substantially all the defined benefit pension plans are closed to new participants. The principal defined benefit pension plan in the U.S., which covered substantially all U.S. employees, was closed to new participants and frozen for existing participants on January 1, 2020, (and January 1, 2019 for new hires on or after December 2, 2017). Interest credits continue to accrue to participants' accounts based on their accumulated balances. (19,137) 25,417 6,280 (453) (1,586) The weighted-average discount rate used to value the benefit obligations as of December 31, 2021 and 2020, was 2.54% and 2.17%, respectively. Gains and losses Gains or losses resulting from changes in the benefit obligation and the fair value of plan assets are recorded in OCI. Amortization of net gains or losses are recognized as part of the net periodic benefit cost over subsequent periods, if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the projected benefit obligation or the fair value of the plan assets. Amortization is generally over the average expected remaining lifetime of plan participants, given the frozen status of most plans. For the years ended December 31, 2021 and 2020, the net gain was predominantly attributable to a market-driven increase in the fair value of plan assets and changes in the discount rate. The following table presents the components of net periodic benefit costs reported in the Consolidated statements of income for the Firm's defined benefit pension, defined contribution and OPEB plans, and in other comprehensive income for the defined benefit pension and OPEB plans. Year ended December 31, (in millions) 2021 Pension and OPEB plans 2020 2019 Total net periodic defined benefit plan cost/(credit) $ Total defined contribution plans 7,646 Note 8 - Pension and other postretirement employee benefit plans JPMorgan Chase & Co./2021 Form 10-K 214 126 372 1,248 Trading liabilities - debt and all other interest-bearing liabilities (c)(f) 257 195 2,585 Long-term debt 4,282 5,764 8,807 Beneficial interest issued by consolidated VIES 83 214 (f) All other interest-bearing liabilities includes interest expense on brokerage-related customer payables. (c) Negative interest income is related to the impact of current interest rates combined with the fees paid on client-driven securities borrowed balances. The negative interest expense related to prime brokerage customer payables is recognized in interest expense and reported within trading liabilities - debt and all other interest-bearing liabilities. (d) Includes interest earned on brokerage-related held-for-investment customer receivables, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other assets on the Consolidated balance sheets. (e) Includes commercial paper. (b) Represents securities that are tax-exempt for U.S. federal income tax purposes. (a) Includes the amortization/accretion of unearned income (e.g., purchase premiums/discounts and net deferred fees/costs). $ 61,567 $ 37,083 $ 51,660 5,585 Total pension and OPEB cost included in noninterest expense Total recognized in other comprehensive income $ 52,311 $ 54,563 $ 57,245 (9,256) 17,480 Net interest income after provision for credit losses Provision for credit losses Net interest income $ Total interest expense 568 5,553 $ 9,960 $ 26,795 $ $ (201) $ 1,333 1,132 $ (1,129) $ Total fair value (a) Level 1 Level 2(b) Level 3(c) Total fair value $ 6,541 $ 12,315 $ 3,172 $ 22,028 $ 7,031 $ 12,384 $ 2,952 $ 22,367 Assets measured at fair value classified in fair value hierarchy Assets measured at fair value using NAV as practical expedient not classified in fair value hierarchy JPMorgan Chase & Co./2021 Form 10-K 216 $ 25,417 (601) 3,651 (c) Consists of corporate-owned life insurance policies and participating annuity contracts. Level 3 (c) $ 25,692 3,960 (b) Consists largely of corporate debt securities. (a) Consists largely of equity securities. Total fair value of plan assets payables not classified in fair value hierarchy Net defined benefit pension plan (296) Short-term borrowings (e) Level 2(b) Level 1 (285) $ 1,332 1,047 $ (214) $ 144 952 1,096 (1,157) The following table presents the weighted-average actuarial assumptions used to determine the net periodic benefit costs for the defined benefit pension and OPEB plans. Year ended December 31, Discount rate Expected long-term rate of return on plan assets JPMorgan Chase & Co./2021 Form 10-K Defined benefit pension and OPEB plans 2021 2020 2019 2.17 % 2.97 % 2.93 % 3.91 % 3.89 % 5.08 % 2020 2021 Defined benefit pension and OPEB plans December 31, (in millions) Refer to Note 2 for information on fair value measurements, including descriptions of level 1, 2, and 3 of the fair value hierarchy and the valuation methods employed by the Firm. Pension plan assets and liabilities measured at fair value As of December 31, 2021, assets held by the Firm's defined benefit pension and OPEB plans do not include securities issued by JPMorgan Chase or its affiliates, except through indirect exposures through investments in exchange traded funds, mutual funds and collective investment funds managed by third-parties. The defined benefit pension and OPEB plans hold investments that are sponsored or managed by affiliates of JPMorgan Chase in the amount of $2.5 billion and $2.7 billion, as of December 31, 2021 and 2020, respectively. (a) The assets of the Firm's defined benefit pension plans are held in various trusts and are invested in well-diversified portfolios of equity and fixed income securities, cash and cash equivalents, and alternative investments. The Firm regularly reviews the asset allocations and asset managers, as well as other factors that could impact the portfolios, which are rebalanced when deemed necessary. The approved asset allocation ranges by asset class for the Firm's principal defined benefit plan are 42-100% debt securities, 0-40% equity securities, 0-3% real estate, and 0-12% alternatives as of December 31, 2021. Fair value measurement of the plans' assets and liabilities The discount rates used in determining the benefit obligations are generally provided by the Firm's actuaries, with the Firm's principal defined benefit pension plan using a rate that was selected by reference to the yields on portfolios of bonds with maturity dates and coupons that closely match each of the plan's projected cash flows. The Firm's expected long-term rate of return is a blended weighted average, by asset allocation of the projected long- term returns for the various asset classes, taking into consideration local market conditions and the specific allocation of plan assets. Returns on asset classes are developed using a forward-looking approach and are not strictly based on historical returns, with consideration given to current market conditions and the portfolio mix of each plan. Plan assumptions Notes to consolidated financial statements 215 Investment strategy and asset allocation Commissions and other fees Brokerage commissions(d) 4,630 274 JPMorgan Chase & Co./2021 Form 10-K value adjustments of certain repurchased loans insured by U.S. government agencies. Refer to Note 15 for further information on risk management activities and MSRS. Net interest income from mortgage loans is recorded in interest income. Card income This revenue category includes interchange and other income from credit and debit card transactions; and fees earned from processing card transactions for merchants, both of which are recognized when purchases are made by a cardholder and presented net of certain transaction- related costs. Card income also includes account origination costs and annual fees, which are deferred and recognized on a straight-line basis over a 12-month period. Certain credit card products offer the cardholder the ability to earn points based on account activity, which the cardholder can choose to redeem for cash and non-cash rewards. The cost to the Firm related to these proprietary rewards programs varies based on multiple factors including the terms and conditions of the rewards programs, cardholder activity, cardholder reward redemption rates and cardholder reward selections. The Firm maintains a liability for its obligations under its rewards programs and reports the current-period cost as a reduction of card income. Credit card revenue sharing agreements The Firm has contractual agreements with numerous co- brand partners that grant the Firm exclusive rights to issue co-branded credit card products and market them to the customers of such partners. These partners endorse the co- brand credit card programs and provide their customer or member lists to the Firm. The partners may also conduct marketing activities and provide rewards redeemable under their own loyalty programs that the Firm will grant to co- brand credit cardholders based on account activity. The terms of these agreements generally range from five to ten years. The Firm typically makes payments to the co-brand credit card partners based on the cost of partners' marketing activities and loyalty program rewards provided to credit cardholders, new account originations and sales volumes. Payments to partners based on marketing efforts undertaken by the partners are expensed by the Firm as incurred and reported as marketing expense. Payments for partner loyalty program rewards are reported as a reduction of card income when incurred. Payments to partners based on new credit card account originations are accounted for as direct loan origination costs and are deferred and recognized as a reduction of card income on a straight-line basis over a 12-month period. Payments to partners based on sales volumes are reported as a reduction of card income when the related interchange income is earned. The following table presents the components of card income: Year ended December 31, (in millions) Interchange and merchant processing income Reward costs and partner payments (a) 212 Other card income a 2019 2021 2020 $ 23,592 $ 18,563 $ 20,370 (17,868) (622) (13,637) (14,540) (491) (754) $ 5,102 $ 4,435 $ 5,076 (a) Predominantly represents the amortization of account origination costs and annual fees, which are deferred and recognized on a straight-line basis over a 12-month period. Card income is earned primarily by CCB, CIB and CB. Refer to Note 32 for segment results. Refer to Note 18 for information on operating lease income included within other income. Noninterest expense Total card income This revenue category reflects CCB's Home Lending production and net mortgage servicing revenue. Production revenue includes fees and income recognized as earned on mortgage loans originated with the intent to sell, and the impact of risk management activities associated with the mortgage pipeline and warehouse loans. Production revenue also includes gains and losses on sales and lower of cost or fair value adjustments on mortgage loans held-for-sale (excluding certain repurchased loans insured by U.S.government agencies), and changes in the fair value of financial instruments measured under the fair value option. Net mortgage servicing revenue includes operating revenue earned from servicing third-party mortgage loans, which is recognized over the period in which the service is provided; changes in the fair value of MSRS; the impact of risk management activities associated with MSRS; and gains and losses on securitization of excess mortgage servicing. Net mortgage servicing revenue also includes gains and losses on sales and lower of cost or fair Mortgage fees and related income Asset management, administration and commissions are earned primarily by AWM, CIB and CCB. Refer to Note 32 for segment results. 2,959 2,439 All other commissions and fees 1,024 937 1,092 Total commissions and fees 4,070 3,896 3,531 Total asset management, $ 16,304 $ 18,021 $ 14,018 (a) Includes the impact of changes in funding valuation adjustments on derivatives. (b) Includes the impact of changes in credit valuation adjustments on derivatives, net of the associated hedging activities. Principal transactions revenue is earned primarily by CIB. Refer to Note 32 for segment results. Lending- and deposit-related fees Lending-related fees include fees earned from loan commitments, standby letters of credit, financial guarantees, and other loan-servicing activities. Deposit- related fees include fees earned from providing overdraft and other deposit account services, and from performing cash management activities. Lending- and deposit-related fees in this revenue category are recognized over the period in which the related service is provided. The following table presents the components of lending- and deposit-related fees. (c) Predominantly includes fees for custody, securities lending, funds services and securities clearance. These fees are recorded as revenue over the period in which the related service is provided. (d) Represents commissions earned when the Firm acts as a broker, by facilitating its clients' purchases and sales of securities and other financial instruments. Brokerage commissions are collected and recognized as revenue upon occurrence of the client transaction. The Firm reports certain costs paid to third-party clearing houses and exchanges net against commission revenue. (b) Represents fees for services that are ancillary to investment management services, such as commissions earned on the sales or distribution of mutual funds to clients. These fees are recorded as revenue at the time the service is rendered or, in the case of certain distribution fees based on the underlying fund's asset value and/or investor redemption, recorded over time as the investor remains in the fund or upon investor redemption. administration and commissions $ 21,029 $ 18,177 $ 16,908 (a) Represents fees earned from managing assets on behalf of the Firm's clients, including investors in Firm-sponsored funds and owners of separately managed investment accounts. Lending- and deposit-related fees are earned by CCB, CIB, CB, and AWM. Refer to Note 32 for segment results. Asset management, administration and commissions This revenue category includes fees from investment management and related services, custody, brokerage services and other products. The Firm manages assets on behalf of its clients, including investors in Firm-sponsored funds and owners of separately managed investment accounts. Management fees are typically based on the value of assets under management and are collected and recognized at the end of each period over which the management services are provided and the value of the managed assets is known. The Firm also receives performance-based management fees, which are earned based on exceeding certain benchmarks or other performance targets and are accrued and recognized when the probability of reversal is remote, typically at the end of the related billing period. The Firm has contractual arrangements with third parties to provide distribution and other services in connection with its asset management activities. Amounts paid to these third-party service providers are generally recorded in professional and Total lending- and deposit-related fees $7,032 $6,511 $ 6,626 $ 1,184 5,442 Other expense $ 1,271 5,240 Deposit-related fees Lending-related fees 2019 2020 2021 Year ended December 31, (in millions) $ 1,472 5,560 Other expense on the Firm's Consolidated statements of income included the following: Year ended December 31, (in millions) 6,825 7,832 9,141 Federal funds sold and securities purchased under resale agreements 958 2,436 6,146 Securities borrowed (c) (385) (302) 1,574 Deposits with banks 512 749 3,887 repurchase agreements securities loaned or sold under Federal funds purchased and 531 $ 2,357 $ 8,957 $ Interest bearing deposits Trading assets - debt instruments $ 57,864 $ 64,523 $ 84,040 Total interest income Interest income and interest expense includes the current- period interest accruals for financial instruments measured at fair value, except for derivatives and financial instruments containing embedded derivatives that would be separately accounted for in accordance with U.S. GAAP, absent the fair value option election; for those instruments, all changes in fair value including any interest elements, are primarily reported in principal transactions revenue. For financial instruments that are not measured at fair value, the related interest is included within interest income or interest expense, as applicable. Refer to Notes 12, 10, 11 and 20 for further information on accounting for interest income and interest expense related to loans, investment securities, securities financing activities (i.e., securities purchased or sold under resale or repurchase agreements; securities borrowed; and securities loaned) and long-term debt, respectively. 2,146 1,023 894 All other interest-earning assets (d) Interest expense 1,058 9,291 7,523 Legal expense 2021 2020 2019 $ 426 $ 1,115 $ 239 213 JPMorgan Chase & Co./2021 Form 10-K Notes to consolidated financial statements Note 7 - Interest income and Interest expense Interest income and interest expense are recorded in the Consolidated statements of income and classified based on the nature of the underlying asset or liability. The following table presents the components of interest income and interest expense: Year ended December 31, 9,027 (in millions) 2021 Total investment securities (a) 1,329 1,184 1,063 Non-taxable securities (b) Interest income 7,843 Taxable securities Loans (a) $ 41,537 $ 43,758 $ 51,855 7,962 2019 2020 6,460 The Firm also provides advisory services, by assisting its clients with mergers and acquisitions, divestitures, restructuring and other complex transactions. Advisory fees are recognized as revenue typically upon execution of the client's transaction. 166 12 months or more Gross Changes in level 3 fair value measurements using significant unobservable inputs Commercial 4,323 30 8 4,345 7,211 106 1 7,316 110,828 29 2,968 107,889 103,103 853 1,400 102,556 U.S. GSES and government agencies U.S. Residential Mortgage-backed securities: 3,730 Held-to-maturity securities (a) 11 3,687 50 53,184 183,270 2,103 169 185,204 U.S. Treasury and government agencies 117,830 59 3,053 114,836 114,001 1,013 1,412 113,602 Total mortgage-backed securities 2,679 77 2,602 54 53,234 388,178 6,705 Collateralized loan obligations Asset-backed securities: 216 3 4 215 321 19 8 332 Corporate debt securities 22,928 13 354 22,587 16,209 46 92 16,163 9,674 256 6 9,662 381,729 308,525 2,343 2,614 308,254 Total available-for-sale securities 6,249 16 91 6,174 5,448 2 47 5,403 Other 10,048 31 24 10,055 18 Obligations of U.S. states and municipalities 13,985 453 349 12 2,993 7 394 13 23 348 $ 133 2,906 2 1 17 3,387 20 120 2 - 120 2 5,060 Available-for-sale securities with gross unrealized losses 37 2,557 1 December 31, 2021 (in millions) Fair value unrealized losses Fair value unrealized losses Total fair value Total gross unrealized losses Available-for-sale securities Mortgage-backed securities: Residential: U.S. Non-U.S. Commercial Total mortgage-backed securities Obligations of U.S. states and municipalities $ 303 $ 1 $ 45 $ 1 $ 133 - 510 9 5,570 2,047 363,707 21,138 2 90 21,050 48,922 22 75 48,869 Total investment securities, net of allowance for credit losses Total held-to-maturity securities Other Collateralized loan obligations Asset-backed securities: 13,270 519 12,751 14,394 44 1 7 2,110 3,189 The following tables present the fair value and gross unrealized losses by aging category for AFS securities at December 31, 2021 and 2020. The tables exclude U.S. Treasury and government agency securities and U.S. GSE and government agency MBS with unrealized losses of $2.2 billion and $150 million, at December 31, 2021 and 2020, respectively; changes in the value of these securities are generally driven by changes in interest rates rather than changes in their credit profile given the explicit or implicit guarantees provided by the U.S. government. AFS securities impairment Notes to consolidated financial statements 221 JPMorgan Chase & Co./2021 Form 10-K however the quantitative characteristics (e.g., probability of default ("PD") and loss given default ("LGD")) may differ as they reflect internal historical experiences and assumptions. Risk ratings are assigned at acquisition, reviewed on a regular and ongoing basis by Credit Risk Management and adjusted as necessary over the life of the investment for updated information affecting the issuer's ability to fulfill its obligations. At December 31, 2021, the investment securities portfolio consisted of debt securities with an average credit rating of AA+ (based upon external ratings where available, and where not available, based primarily upon internal risk ratings). Risk ratings are used to identify the credit quality of securities and differentiate risk within the portfolio. The Firm's internal risk ratings generally align with the qualitative characteristics (e.g., borrower capacity to meet financial commitments and vulnerability to changes in the economic environment) defined by S&P and Moody's, (c) Excludes $1.9 billion and $2.1 billion of accrued interest receivables at December 31, 2021 and 2020, respectively, included in accrued interest and accounts receivables on the Consolidated balance sheets. The Firm generally does not recognize an allowance for credit losses on accrued interest receivables, consistent with its policy to write them off no later than 90 days past due by reversing interest income. The Firm did not reverse through interest income any accrued interest receivables for the years ended December 31, 2021 and 2020. (b) The amortized cost of investment securities is reported net of allowance for credit losses of $42 million and $78 million at December 31, 2021 and 2020, respectively. Non-U.S. government debt securities (a) The Firm purchased $111.8 billion, $12.4 billion and $13.4 billion of HTM securities for the years ended December 31, 2021, 2020 and 2019, respectively. $ 593,650 317 $ 583,550 $ 10,417 $ $ 671,153 $ 671,961 $ 4,724 $ 5,532 205,472 3,712 201,821 2,041 362,628 61 Less than 12 months Gross 20,396 1,404 Canceled Forfeited 39.08 (2,005) 107.26 (20,235) Exercised or vested 152.19 2,250 138.98 20,347 Granted 41.25 $ 3,124 112.85 47,510 $ Outstanding, January 1 intrinsic value (2,217) ΝΑ Aggregate 126.77 Outstanding, December 31 $ 1,101 $ 1,161 2019 2020 2021 Total noncash compensation expense related to employee share-based incentive plans Year ended December 31, (in millions) Cost of prior grants of RSUS, PSUS, SARS and stock options that are amortized over their applicable vesting periods Accrual of estimated costs of share- based awards to be granted in future periods, predominantly those to full- career eligible employees incentive plans in its Consolidated statements of income. The Firm recognized the following noncash compensation expense related to its various employee share-based Compensation expense The total fair value of RSUs that vested during the years ended December 31, 2021, 2020 and 2019, was $2.9 billion, $2.8 billion and $2.9 billion, respectively. The total intrinsic value of options exercised during the years ended December 31, 2021, 2020 and 2019, was $232 million, $182 million and $503 million, respectively. 127,030 6.8 $ 141,872 0.9 $ 116.62 45.14 3,369 1,119 NA 126.32 45,405 $ ΝΑ Exercisable, December 31 NA $ 1,141 Weighted-average remaining contractual life (in years) exercise JPMorgan Chase & Co./2021 Form 10-K 4,740 1,016 1,036 1,082 1,106 1,124 $ Defined benefit pension and OPEB plans Years 2027-2031 2026 2025 2024 2023 2022 Year ended December 31, (in millions) The following table presents benefit payments expected to be paid for the defined benefit pension and OPEB plans for the years indicated. Estimated future benefit payments Investments classified in level 3 of the fair value hierarchy increased $220 million in 2021 from $3.0 billion to $3.2 billion, predominantly due to $332 million in unrealized gains, partially offset by $94 million in settlements. In 2020, there was an increase of $263 million, from $2.7 billion to $3.0 billion consisting of $343 million in unrealized gains and $33 million of transfers into level 3, partially offset by $118 million in settlements. 217 price Notes to consolidated financial statements In 2021, 2020 and 2019, JPMorgan Chase granted long- term share-based awards to certain employees under its LTIP, as amended and restated effective May 15, 2018, and subsequently amended effective May 18, 2021. Under the terms of the LTIP, as of December 31, 2021, 83 million shares of common stock were available for issuance through May 2025. The LTIP is the only active plan under which the Firm is currently granting share-based incentive awards. In the following discussion, the LTIP, plus prior Firm plans and plans assumed as the result of acquisitions, are referred to collectively as the "LTI Plans," and such plans constitute the Firm's share-based incentive plans. Number of awards average Weighted- average grant date fair value Number of units (in thousands, except weighted-average data, and where otherwise stated) Weighted- Year ended December 31, 2021 SARS/Options RSUS/PSUS Generally, compensation expense for RSUS and PSUs is measured based on the number of units granted multiplied by the stock price at the grant date, and for SARS and stock options, is measured at the grant date using the Black-Scholes valuation model. Compensation expense for these awards is recognized in net income as described previously. The following table summarizes JPMorgan Chase's RSUS, PSUS, SARS and stock options activity for 2021. RSUS, PSUS, SARS and stock options activity JPMorgan Chase & Co./2021 Form 10-K 218 Refer to Note 23 for further information on the classification of share-based awards for purposes of calculating earnings per share. The Firm's policy for issuing shares upon settlement of employee share-based incentive awards is to issue either new shares of common stock or treasury shares. During 2021, 2020 and 2019, the Firm settled all of its employee share-based awards by issuing treasury shares. The Firm separately recognizes compensation expense for each tranche of each award, net of estimated forfeitures, as if it were a separate award with its own vesting date. Generally, for each tranche granted, compensation expense is recognized on a straight-line basis from the grant date until the vesting date of the respective tranche, provided that the employees will not become full-career eligible during the vesting period. For awards with full-career eligibility provisions and awards granted with no future substantive service requirement, the Firm accrues the estimated value of awards expected to be awarded to employees as of the grant date without giving consideration to the impact of post-employment restrictions. For each tranche granted to employees who will become full-career eligible during the vesting period, compensation expense is recognized on a straight-line basis from the grant date until the earlier of the employee's full-career eligibility date or the vesting date of the respective tranche. Once the PSUs and dividend equivalent share units have vested, the shares of common stock that are delivered, after applicable tax withholding, must be held for an additional two-year period, for a total combined vesting and holding period of approximately five to eight years from the grant date depending on regulations in certain countries. Under the LTI Plans, stock appreciation rights ("SARS") and stock options have generally been granted with an exercise price equal to the fair value of JPMorgan Chase's common stock on the grant date. SARS and stock options generally expire ten years after the grant date. In 2021, the Firm awarded its Chairman and CEO and its President and Chief Operating Officer 1.5 million and 750,000 SARS, respectively. There were no material grants of SARS or stock options in 2020 and 2019. Performance share units ("PSUs") are granted annually, and approved by the Firm's Board of Directors, to members of the Firm's Operating Committee under the variable compensation program. PSUs are subject to the Firm's achievement of specified performance criteria over a three- year period. The number of awards that vest can range from zero to 150% of the grant amount. In addition, dividends that accrue during the vesting period are reinvested in dividend equivalent share units. PSUs and the related dividend equivalent share units are converted into shares of common stock after vesting. RSUS are awarded at no cost to the recipient upon their grant. Generally, RSUs are granted annually and vest at a rate of 50% after two years and 50% after three years and are converted into shares of common stock as of the vesting date. In addition, RSUs typically include full-career eligibility provisions, which allow employees to continue to vest upon voluntary termination based on age or service-related requirements, subject to post-employment and other restrictions. All RSU awards are subject to forfeiture until vested and contain clawback provisions that may result in cancellation under certain specified circumstances. Predominantly all RSUs entitle the recipient to receive cash payments equivalent to any dividends paid on the underlying common stock during the period the RSUs are outstanding. Note 9 - Employee share-based incentives Employee share-based awards 1,768 1,350 1,115 Total mortgage-backed securities 2,856 34 71 2,819 4,949 17 22 4,944 3,766 5 20 3,751 3,906 1 25 3,882 6,467 3 83,754 224 821 83,562 18,993 15,860 2 972 14,890 Obligations of U.S. states and municipalities 201,951 100 2,141 199,910 177,463 1,243 668 178,038 U.S. Treasury and government agencies 126,390 92 2,687 123,795 1,013 6,246 2,164 2 2020 2021 The amortized costs and estimated fair values of the investment securities portfolio were as follows for the dates indicated. JPMorgan Chase & Co./2021 Form 10-K 220 Transfers of securities from AFS to HTM are non-cash transactions and are recorded at fair value. Unrealized gains or losses at the date of transfer of these securities continue to be reported in AOCI and are amortized into interest income on a level-yield basis over the remaining life of the securities. This amortization will offset the effect on interest income of the amortization of the premium or discount resulting from the transfer recorded at fair value. During the second quarter of 2021, the Firm transferred $104.5 billion of investment securities from AFS to HTM for capital management purposes. AOCI included pretax unrealized gains of $425 million on the securities at the date of transfer. For both AFS and HTM securities, purchase discounts or premiums are generally amortized into interest income on a level-yield basis over the contractual life of the security. However, premiums on certain callable debt securities are amortized to the earliest call date. AFS securities are carried at fair value on the Consolidated balance sheets. Unrealized gains and losses, after any applicable hedge accounting adjustments or allowance for credit losses, are reported in AOCI. The specific identification method is used to determine realized gains and losses on AFS securities, which are included in investment securities gains/(losses) on the Consolidated statements of income. HTM securities, which the Firm has the intent and ability to hold until maturity, are carried at amortized cost, net of allowance for credit losses, on the Consolidated balance sheets. Investment securities consist of debt securities that are classified as AFS or HTM. Debt securities classified as trading assets are discussed in Note 2. Predominantly all of the Firm's AFS and HTM securities are held by Treasury and CIO in connection with its asset-liability management activities. Note 10 - Investment securities Notes to consolidated financial statements 219 JPMorgan Chase & Co./2021 Form 10-K Income tax benefits (including tax benefits from dividends or dividend equivalents) related to share-based incentive arrangements recognized in the Firm's Consolidated statements of income for the years ended December 31, 2021, 2020 and 2019, were $957 million, $837 million and $895 million, respectively. Tax benefits At December 31, 2021, approximately $862 million (pretax) of compensation expense related to unvested awards had not yet been charged to net income. That cost is expected to be amortized into compensation expense over a weighted-average period of 1.8 years. The Firm does not capitalize any compensation expense related to share- based compensation awards to employees. $ 2,929 $ 2,451 $ 2,256 Amortized cost (b)(c) Gross unrealized gains Gross unrealized losses Fair value 38 2,128 Non-U.S. Commercial U.S. Residential: $ 113,301 50 $ 110,979 $ 2,372 $ $ 72,543 1 993 $ 72,800 $ U.S. GSES and government agencies Mortgage-backed securities: Available-for-sale securities December 31, (in millions) Fair value Gross unrealized losses Gross unrealized gains Amortized Cost (b)(c) 736 $ 5 1 Asset-backed securities Amortized cost Total available-for-sale securities 1.32 % 15,110 15,077 $ 8,409 8,438 1.28 % $ 3,369 3,372 1.25 % 1.88 % 1.35 % 800 $ 799 $ 2,500 2,500 $ 9.25 % % 1.61 % 10.03 % $ 17,506 Fair value 17,547 $ - % Average yield(a) Fair value $ Amortized cost Mortgage-backed securities Held-to-maturity securities 1.35 % 2.37 % - % 1.15 % 308,257 $ 105,843 106,527 27,850 $ 27,587 $ 157,321 156,601 0.67 % 1.61 % Average yield (a) 308,525 1,322 321 290 7,211 7,224 2.34 % Average yield (a) Fair value $ Amortized cost Non-U.S. government debt securities 4.88 % 4.89 % 14,890 15,860 14,355 1,346 4.84 % 4.38 % 4.06 % Average yield(a) 146 13 Fair value $ 13,450 $ 1,285 $ 5,491 $ 5,532 2.53 % 332 $ 31 $ 301 $ Average yield (a) Fair value Amortized cost Asset-backed securities 31 Average yield (a) Amortized cost Corporate debt securities 2.14 % 16,209 16,163 $ % 1.09 % $ 3,461 3.453 Fair value $ 1,338 11,495 11,814 2.53 % 1.43 % 363,746 $ 151,020 151,406 92,371 $ 92,742 $ 94,243 93,141 0.76 % $ 25,741 25,710 0.54 % Average yield(a) Fair value $ Amortized cost Total held-to-maturity securities Average yield(a) Fair value % 13,402 13,449 37,514 37,514 $ 50,916 46 JPMorgan Chase & Co./2021 Form 10-K 226 In resale and securities borrowed agreements, the Firm is exposed to credit risk to the extent that the value of the securities received is less than initial cash principal advanced and any collateral amounts exchanged. In repurchase and securities loaned agreements, credit risk exposure arises to the extent that the value of underlying securities advanced exceeds the value of the initial cash principal received, and any collateral amounts exchanged. Additionally, the Firm typically enters into master netting agreements and other similar arrangements with its counterparties, which provide for the right to liquidate the underlying securities and any collateral amounts exchanged in the event of a counterparty default. It is also the Firm's policy to take possession, where possible, of the securities underlying resale and securities borrowed agreements. Refer to Note 29 for further information regarding assets pledged and collateral received in securities financing agreements. Securities financing agreements expose the Firm primarily to credit and liquidity risk. To manage these risks, the Firm monitors the value of the underlying securities (predominantly high-quality securities collateral, including government-issued debt and U.S. GSEs and government agencies MBS) that it has received from or provided to its counterparties compared to the value of cash proceeds and exchanged collateral, and either requests additional collateral or returns securities or collateral when appropriate. Margin levels are initially established based upon the counterparty, the type of underlying securities, and the permissible collateral, and are monitored on an ongoing basis. Credit risk mitigation practices The Firm has elected the fair value option for certain securities financing agreements. Refer to Note 3 for further information regarding the fair value option. The securities financing agreements for which the fair value option has been elected are reported within securities purchased under resale agreements, securities loaned or sold under repurchase agreements, and securities borrowed on the Consolidated balance sheets. Generally, for agreements carried at fair value, current-period interest accruals are recorded within interest income and interest expense, with changes in fair value reported in principal transactions revenue. However, for financial instruments containing embedded derivatives that would be separately accounted for in accordance with accounting guidance for hybrid instruments, all changes in fair value, including any interest elements, are reported in principal transactions revenue. Securities financing agreements not elected under the fair value option are measured at amortized cost. As a result of the Firm's credit risk mitigation practices described below, the Firm did not hold any allowance for credit losses with respect to resale and securities borrowed arrangements as of December 31, 2021 and 2020. collateralized financings on the Firm's Consolidated balance sheets. Where appropriate under applicable accounting guidance, securities financing agreements with the same counterparty are reported on a net basis. Refer to Note 1 for further discussion of the offsetting of assets and liabilities. Fees received and paid in connection with securities financing agreements are recorded over the life of the agreement in interest income and interest expense on the Consolidated statements of income. Securities financing agreements are treated as Note 11 - Securities financing activities JPMorgan Chase enters into resale, repurchase, securities borrowed and securities loaned agreements (collectively, "securities financing agreements") primarily to finance the Firm's inventory positions, acquire securities to cover short sales, accommodate customers' financing needs, settle other securities obligations and to deploy the Firm's excess cash. Amortized cost Notes to consolidated financial statements JPMorgan Chase & Co./2021 Form 10-K (b) Substantially all of the Firm's U.S. residential MBS and collateralized mortgage obligations are due in 10 years or more, based on contractual maturity. The estimated weighted-average life, which reflects anticipated future prepayments, is approximately 6 years for agency residential MBS, 4 years for agency residential collateralized mortgage obligations and 3 years for nonagency residential collateralized mortgage obligations. (a) Average yield is computed using the effective yield of each security owned at the end of the period, weighted based on the amortized cost of each security. The effective yield considers the contractual coupon, amortization of premiums and accretion of discounts, and the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. The effective yield excludes unscheduled principal prepayments; and accordingly, actual maturities of securities may differ from their contractual or expected maturities as certain securities may be prepaid. However, for certain callable debt securities, the average yield is calculated to the earliest call date. 1.65 % 362,628 1.27 % 1.30 % 1.18 % % 50,963 225 3.82 % 3.83 % 14,394 0.54 % Average yield (a) $ 66,653 65,868 91,727 $ 92,845 $ 25,706 25,675 Fair value 0.74 % $ U.S. Treasury and government agencies 2.78 % 2.83 % 2.43 % 1.76 % 114,001 113,608 $ 100,791 100,849 $ Amortized cost $ 1.26 % $ 13,043 14,018 $ 12,715 $ 1,192 1,240 3.74 % 2.72 % 3.72 % Average yield (a) 76 % 35 $ 76 $ 35 $ Amortized cost Obligations of U.S. states and municipalities 0.90 % 183,270 185,204 Fair value 142 $ 13 4 968 9 2,709 49 1 49 42 4,159 17 391 25 3,768 34 3 5 2,742 823 16 124 18 699 1 3,677 13 13 91 $ 57 12,133 $ $ Total available-for-sale securities with gross unrealized losses 31 16 7,893 953 13 15 2,645 685 1 235 268 18 5,248 Collateralized loan obligations Asset-backed securities: Corporate debt securities Non-U.S. government debt securities 3 96 5 3 Other 4 2,507 594 $ 16,538 $ $ Total available-for-sale securities with gross unrealized losses 2 18 8,318 267 2 178 89 Other 65 $ - 18 8,110 Collateralized loan obligations Asset-backed securities: Corporate debt securities Non-U.S. government debt securities 19 212 18 46 208 4,694 $ 1,336 $ $ $ 32 $ $ 3 562 $ $ Obligations of U.S. states and municipalities Total mortgage-backed securities Commercial Non-U.S. 42 $ 17,874 $ U.S. Mortgage-backed securities: Available-for-sale securities Total gross unrealized losses Total fair value Fair value unrealized losses Gross 12 months or more Less than 12 months Gross Fair value unrealized losses December 31, 2020 (in millions) Available-for-sale securities with gross unrealized losses Residential: 49 $ 107 106 2.25 % 1.75 % 1.53 % 0.52 % 83,757 83,562 $ 75,155 74,677 $ 4,823 5,094 $ 2.19 % 3,771 3,783 $ 8 $ Average yield(a) Fair value Amortized cost Total Due after 10 years (b) Due after five years through 10 years Due after one year through five years 8 Due in one year or less U.S. Treasury and government agencies $ 16,827 $ $ Amortized cost Obligations of U.S. states and municipalities 0.57 % 177,463 178,038 $ 8,829 9,057 0.54 % 0.61 % Amortized cost 0.55 % Average yield (a) 14,554 7,802 Fair value $ 14,618 $ 146,817 $ 7,774 1.01 % Mortgage-backed securities 146,050 December 31, 2021 (in millions) The allowance for credit losses on investment securities was $42 million and $78 million as of December 31, 2021 and 2020, respectively. The allowance for credit losses on investment securities as of December 31, 2020 included a $10 million cumulative-effect adjustment to retained earnings upon the adoption of CECL on January 1, 2020. Allowance for credit losses on investment securities The primary credit quality indicator for HTM securities is the risk rating assigned to each security. At both December 31, 2021 and 2020, all HTM securities were rated investment grade and were current and accruing, with approximately 98% rated at least AA+. Credit quality indicator The application of different inputs and assumptions into the calculation of the allowance for credit losses is subject to significant management judgment, and emphasizing one input or assumption over another, or considering other inputs or assumptions, could affect the estimate of the allowance for credit losses on HTM securities. The allowance for credit losses on HTM collateralized loan obligations and U.S. residential mortgage-backed securities is calculated as the difference between the amortized cost and the present value of the cash flows expected to be collected, discounted at the security's effective interest rate. These cash flow estimates are developed based on expectations of underlying collateral performance derived using the eight-quarter macroeconomic forecast and the single year straight-line interpolation, as well as considering the structural features of the security. The allowance for credit losses on HTM obligations of U.S. states and municipalities and commercial mortgage-backed securities is calculated by applying statistical credit loss factors (estimated PD and LGD) to the amortized cost. The credit loss factors are derived using a weighted average of five internally developed eight-quarter macroeconomic scenarios, followed by a single year straight-line interpolation to revert to long run historical information for periods beyond the forecast period. Refer to Note 13 for further information on the eight-quarter macroeconomic forecast. The allowance for credit losses represents expected credit losses over the remaining expected life of HTM securities. Allowance for credit losses HTM securities - credit risk Selected impacts of investment securities on the Consolidated statements of income Notes to consolidated financial statements 223 When assessing securities issued in a securitization for credit losses, the Firm estimates cash flows considering relevant market and economic data, underlying loan-level data, and structural features of the securitization, such as subordination, excess spread, overcollateralization or other forms of credit enhancement, and compares the losses projected for the underlying collateral ("pool losses") against the level of credit enhancement in the securitization structure to determine whether these features are sufficient to absorb the pool losses, or whether a credit loss exists. Factors considered in evaluating credit losses include adverse conditions specifically related to the industry, geographic area or financial condition of the issuer or underlying collateral of a security; and payment structure of the security. For impaired debt securities that the Firm has the intent and ability to hold, the securities are evaluated to determine if a credit loss exists. If it is determined that a credit loss exists, that loss is recognized as an allowance for credit losses through the provision for credit losses in the Consolidated Statements of Income, limited by the amount of impairment. Any impairment not due to credit losses is recorded in OCI. investment securities gains/(losses) is equal to the full difference between the amortized cost (net of allowance if applicable) and the fair value of the security. The Firm recognizes impairment losses in earnings if the Firm has the intent to sell the debt security, or if it is more likely than not that the Firm will be required to sell the debt security before recovery of its amortized cost. In these circumstances the impairment loss recognized in AFS securities are considered impaired if the fair value is less than the amortized cost. JPMorgan Chase & Co./2021 Form 10-K Available-for-sale securities 222 JPMorgan Chase & Co./2021 Form 10-K Year ended December 31, For beneficial interests in securitizations that are rated below "AA" at their acquisition, or that can be contractually prepaid or otherwise settled in such a way that the Firm would not recover substantially all of its recorded investment, the Firm evaluates impairment for credit losses when there is an adverse change in expected cash flows. (in millions) Realized gains By remaining maturity The following table presents the amortized cost and estimated fair value at December 31, 2021, of JPMorgan Chase's investment securities portfolio by contractual maturity. Contractual maturities and yields JPMorgan Chase & Co./2021 Form 10-K 224 $ (36) $ 68 Provision for credit losses ΝΑ $ 258 $ 802 $ (345) Effective January 1, 2020, the Firm adopted the CECL accounting guidance. Refer to Note 1 for further information. $ (392) $ 650 $ 3,080 (2,278) 595 (940) 2021 Realized losses Investment securities gains/ (losses) 2019 2020 $ 11,807 182 284 6 $ $ 222,463 578 1,069 11 883 $ 18,476 $ 68,755 $ 48,368 $ 7,981 $ 11,739 33 $ 50,794 Converted to term loans 25 27 11 $ 68,742 6,409 $ 48,334 $ 18,428 $ 30-149 days past due 150 or more days past due Total retained loans 13 21 23 7,929 27 $ 11,684 $ 49,147 $ 6,392 22 - Total $ 12,273 (k) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2021. % of 30+ days past due to total retained loans (c) (j) Excludes loans with no FICO and/or LTV data available. (i) Prior-period amounts have been revised to conform with the current presentation. (h) At December 31, 2021 and 2020, included residential real estate loans, primarily held in LLCS in AWM that did not have a refreshed FICO score. These loans have been included in a FICO band based on management's estimation of the borrower's credit quality. (g) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (f) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. (e) These balances are excluded from nonaccrual loans as the loans are guaranteed by U.S government agencies. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting agreed-upon servicing guidelines. At December 31, 2021 and 2020, these balances were no longer accruing interest based on the agreed-upon servicing guidelines. There were no loans that were not guaranteed by U.S. government agencies that are 90 or more days past due and still accruing interest at December 31, 2021 and 2020. (c) Interest income on nonaccrual loans recognized on a cash basis was $172 million and $161 million for the years ended December 31, 2021 and 2020, respectively. (d) Generally excludes loans under payment deferral programs offered in response to the COVID-19 pandemic. Includes loans to customers that have exited COVID-19 payment related deferral programs and are 90 or more days past due, predominantly all of which were considered collateral-dependent at time of exit. (b) Generally, all consumer nonaccrual loans have an allowance. In accordance with regulatory guidance, certain nonaccrual loans that are considered collateral- dependent have been charged down to the lower of amortized cost or the fair value of their underlying collateral less costs to sell. If the value of the underlying collateral improves subsequent to the charge down, the related allowance may be negative. (a) Includes collateral-dependent residential real estate loans that are charged down to the fair value of the underlying collateral less costs to sell. The Firm reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower ("Chapter 7 loans") as collateral-dependent nonaccrual TDRs, regardless of their delinquency status. At December 31, 2021, approximately 7% of Chapter 7 residential real estate loans were 30 days or more past due. 225,302 224,795 $ $ Revolving loans Within the revolving period 43,899 44,500 (I) At December 31, 2021 and 2020, included mortgage loans insured by U.S. government agencies of $66 million and $76 million, respectively. These amounts have been excluded from the geographic regions presented based upon the government guarantee. 236 JPMorgan Chase & Co./2021 Form 10-K 2017 0.02 % 0.07 % 0.26 % 0.65 % 0.47 % 3.18 % 0.27 % 1,449 $224,795 3.80 % (in millions, except ratios) Loan delinquency(a)(b) 2020 December 31, 2020 Term loans by origination year(d) Revolving loans 2019 2018 1.02 % Prior to 2017 1,282 2018 2019 credit card Credit card Wholesale Total (b)(c) $ $ $ 30,474 1,291 23,445 $ 2,573 53,919 9,188 Consumer, excluding Retained loans reclassified to held-for-sale (a) Sales Purchases 5,024 Total (b)(c) $ 3,474 352 2,084 $ $ 2,371 787 $ 4,633 18,268 4,451 JPMorgan Chase & Co./2021 Form 10-K Year ended December 31, (in millions) 1,159 17,916 1,580 11,559 (a) Reclassifications of loans to held-for-sale are non-cash transactions. (b) Predominantly includes purchases of residential real estate loans, including the Firm's voluntary repurchases of certain delinquent loans from loan pools as permitted by Government National Mortgage Association ("Ginnie Mae") guidelines for the years ended December 31, 2021, 2020 and 2019. The Firm typically elects to repurchase these delinquent loans as it continues to service them and/or manage the foreclosure process in accordance with applicable requirements of Ginnie Mae, FHA, RHS, and/or VA. Delinquency rates are the primary credit quality indicator for consumer loans. Loans that are more than 30 days past due provide an early warning of borrowers who may be experiencing financial difficulties and/or who may be unable or unwilling to repay the loan. As the loan continues to age, it becomes more clear whether the borrower is likely to be unable or unwilling to pay. In the case of residential real estate loans, late-stage delinquencies (greater than 150 days past due) are a strong indicator of loans that will ultimately result in a foreclosure or similar liquidation transaction. In addition to delinquency rates, other credit quality indicators for consumer loans vary based on the class of loan, as follows: • • For residential real estate loans, the current estimated LTV ratio, or the combined LTV ratio in the case of junior lien loans, is an indicator of the potential loss severity in the event of default. Additionally, LTV or combined LTV ratios can provide insight into a borrower's continued willingness to pay, as the delinquency rate of high-LTV loans tends to be greater than that for loans where the borrower has equity in the collateral. The geographic distribution of the loan collateral also provides insight as to the credit quality of the portfolio, as factors such as the regional economy, home price changes and specific events such as natural disasters, will affect credit quality. The borrower's current or "refreshed" FICO score is a secondary credit quality indicator for certain loans, as FICO scores are an indication of the borrower's credit payment history. Thus, a loan to a borrower with a low FICO score (less than 660) is considered to be of higher risk than a loan to a borrower with a higher FICO score. Further, a loan to a borrower with a high LTV ratio and a low FICO score is at greater risk of default than a loan to a borrower that has both a high LTV ratio and a high FICO score. For scored auto and business banking loans, geographic distribution is an indicator of the credit performance of the portfolio. Similar to residential real estate loans, geographic distribution provides insights into the portfolio performance based on regional economic activity and events. 234 (a) At December 31, 2021 and 2020, included $5.4 billion and $19.2 billion of loans, respectively, in Business Banking under the PPP. JPMorgan Chase & Co./2021 Form 10-K The following tables provide information on delinquency, which is the primary credit quality indicator for retained residential real estate loans. December 31, 2021 Term loans by origination year(d) (in millions, except ratios) Loan delinquency(a)(b) Current 2021 2020 2019 Residential real estate 2017 302,127 76,825 (c) Excludes purchases of retained loans of $25.8 billion, $16.3 billion and $16.6 billion for the years ended December 31, 2021, 2020 and 2019, respectively, which are predominantly sourced through the correspondent origination channel and underwritten in accordance with the Firm's standards. The amount of purchases of retained loans at December 31, 2020 has been revised to conform with the current presentation. Gains and losses on sales of loans Net gains/(losses) on sales of loans and lending-related commitments (including adjustments to record loans and lending- related commitments held-for-sale at the lower of cost or fair value) recognized in noninterest revenue was $261 million for the year ended December 31, 2021 of which $253 million was related to loans. Net gains/(losses) on sales of loans and lending-related commitments was $(43) million for the year ended December 31, 2020 of which $(36) million was related to loans. Net gains on sales of loans was $394 million for the year ended December 31, 2019. In addition, the sale of loans may also result in write downs, recoveries or changes in the allowance recognized in the provision for credit losses. 233 JPMorgan Chase & Co./2021 Form 10-K Notes to consolidated financial statements Consumer, excluding credit card loan portfolio Consumer loans, excluding credit card loans, consist primarily of scored residential mortgages, home equity loans and lines of credit, auto and business banking loans, with a focus on serving the prime consumer credit market. The portfolio also includes home equity loans secured by junior liens, prime mortgage loans with an interest-only payment period, and certain payment-option loans that may result in negative amortization. $ 295,556 The following table provides information about retained consumer loans, excluding credit card, by class. Residential real estate Auto and other (a) Total retained loans 2020 225,302 2021 $ 224,795 70,761 December 31, (in millions) 5,242 Remaining contractual maturity of the agreements 6,105 2.91 % 0.17 % 0.20 % 0.22 % 0.12 % 0.02 % (e) (e) (e) % of 30+ days past due to total retained loans (c) $225,302 $ 15,769 $ 7,945 $50,736 $28,025 0.54 % 3.23 % 0.98 % (a) Individual delinquency classifications include mortgage loans insured by U.S. government agencies as follows: current included $35 million and $36 million; 30-149 days past due included $11 million and $16 million; and 150 or more days past due included $20 million and $24 million at December 31, 2021 and 2020, respectively. Equal to or greater than 660 Greater than 125% and refreshed FICO scores: Current estimated LTV ratios (f)(g)(h)(i) 90 or more days past due and government guaranteed (e) $ Nonaccrual loans (a)(b)(c)(d) (in millions, except weighted-average data) $ 20,450 The following table provides information on nonaccrual and other credit quality indicators for retained residential real estate loans. Notes to consolidated financial statements 235 JPMorgan Chase & Co./2021 Form 10-K Approximately 37% of the total revolving loans are senior lien loans; the remaining balance are junior lien loans. The lien position the Firm holds is considered in the Firm's allowance for credit losses. Revolving loans that have been converted to term loans have higher delinquency rates than those that are still within the revolving period. That is primarily because the fully-amortizing payment that is generally required for those products is higher than the minimum payment options available for revolving loans within the revolving period. (e) Prior-period amounts have been revised to conform with the current presentation. (c) At December 31, 2021 and 2020, residential real estate loans excluded mortgage loans insured by U.S. government agencies of $31 million and $40 million, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. (d) Purchased loans are included in the year in which they were originated. (b) At December 31, 2021 and 2020, loans under payment deferral programs offered in response to the COVID-19 pandemic which are still within their deferral period and performing according to their modified terms are generally not considered delinquent. Nonaccrual loans and other credit quality indicators $ 13,930 $31,859 $ 56,588 $ 7,902 (e) $ 49,218 $27,978 $ 20,410 $ 13,900 $31,820 (e) $ 56,576 (e) Total to term loans period Converted Within the revolving Wholesale Current $ (e) $223,064 1,193 264 22 1,045 245 21 674 844 $ 15,260 29 18 10 20 25 14 9 3 Total retained loans 150 or more days past due 30-149 days past due 22 18 December 31, 2021 4,759 $ 24 76 2,492 208,238 11,980 Total retained loans All other() Connecticut Massachusetts 225,302 New Jersey Colorado Illinois Texas Florida New York California Geographic region (k) Washington 765 54 % 763 71,383 7,227 6,832 7,917 8,292 8,235 8,885 13,130 $ 11,565 13,865 13,981 16,182 32,287 32,545 73,444 $ 13,773 5,784 Weighted average FICO(g) (i) Weighted average LTV ratio (f)(i) 101% to 125% and refreshed FICO scores: Less than 660 239 89 2,177 2,701 44 Equal to or greater than 660 38 2 6 $ 2 N 33 December 31, 2020 5,313 12 50 % Less than 660 Equal to or greater than 660 $ 224,795 $ Total retained loans 66 2,930 9,658 80% to 100% and refreshed FICO scores: 209,295 37 U.S. government-guaranteed No FICO/LTV available Less than 660 Equal to or greater than 660 Less than 80% and refreshed FICO scores: Less than 660 15 Credit card 22,849 2020 315,834 143 1,916 7 174,971 1,572 1,525 157,563 2 1,730 38,180 1,619 Prior to 2016 1,864 1,211 694 358 241,578 855 $ Total securities loaned and other Securities sold under repurchase agreements 2021 Gross liability balance 2020 Securities loaned and other $ Securities sold under repurchase Securities loaned and other $ 37,046 $ $ 1,508 1,463 56,744 1,016 agreements 35,026 532,899 49,054 20,980 Overnight and continuous Total securities sold under repurchase agreements Total securities loaned and other $ 238,667 37,887 Up to 30 days $ 230,980 1,647 $ 30 - 90 days 70,777 500 2020 (in millions) $ Total $ 578,060 41,366 Transfers not qualifying for sale accounting At December 31, 2021 and 2020, the Firm held $440 million and $598 million, respectively, of financial assets for which the rights have been transferred to third parties; however, the transfers did not qualify as a sale in accordance with U.S. GAAP. These transfers have been recognized as collateralized financing transactions. The transferred assets are recorded in trading assets and loans, and the corresponding liabilities are recorded predominantly in short-term borrowings on the Consolidated balance sheets. 228 Greater than 90 days 37,636 1,332 Total securities sold under repurchase agreements 532,899 52,610 59,492 875 37,627 $ 52,610 $ 578,060 $ 41,366 Remaining contractual maturity of the agreements $ Overnight and 195,035 50,034 Up to 30 days $ 231,171 1,701 $ 30 - 90 days 47,201 Greater than 90 days Total $ continuous JPMorgan Chase & Co./2021 Form 10-K 2021 (in millions) Equity securities Liabilities Securities sold under repurchase agreements Securities loaned and other (a) $ 532,899 $ 52,610 (343,093) $ (44,262) 189,806 $ (166,456) $ 23,350 8,348 (8,133) 215 2020 December 31, (in millions) Gross amounts 16,043 51,472 $ (245,588) (154,599) 261,631 $ 206,071 The table below summarizes the gross and net amounts of the Firm's securities financing agreements, as of December 31, 2021 and 2020. When the Firm has obtained an appropriate legal opinion with respect to a master netting agreement with a counterparty and where other relevant netting criteria under U.S. GAAP are met, the Firm nets, on the Consolidated balance sheets, the balances outstanding under its securities financing agreements with the same counterparty. In addition, the Firm exchanges securities and/or cash collateral with its counterparty to reduce the economic exposure with the counterparty, but such collateral is not eligible for net Consolidated balance sheet presentation. Where the Firm has obtained an appropriate legal opinion with respect to the counterparty master netting agreement, such collateral, along with securities financing balances that do not meet all these relevant netting criteria under U.S. GAAP, is presented in the table below as "Amounts not nettable on the Consolidated balance sheets," and reduces the "Net amounts" presented. Where a legal opinion has not been either sought or obtained, the securities financing balances are presented gross in the "Net amounts" below. In transactions where the Firm is acting as the lender in a securities-for-securities lending agreement and receives securities that can be pledged or sold as collateral, the Firm recognizes the securities received at fair value within other assets and the obligation to return those securities within accounts payable and other liabilities on the Consolidated balance sheets. Gross amounts Amounts netted on the Consolidated balance sheets 2021 Amounts presented on the Consolidated balance sheets Amounts not nettable on the Consolidated balance sheets" Amounts netted on the Consolidated balance sheets (b) (c) December 31, (in millions) Assets Securities purchased under resale agreements Securities borrowed $ 604,724 $ 250,333 (343,093) $ (44,262) Net amounts" Amounts presented on the Consolidated balance sheets Amounts not nettable on the Consolidated balance sheets (b) Net amounts (c) (b) In some cases, collateral exchanged with a counterparty exceeds the net asset or liability balance with that counterparty. In such cases, the amounts reported in this column are limited to the related net asset or liability with that counterparty. (c) Includes securities financing agreements that provide collateral rights, but where an appropriate legal opinion with respect to the master netting agreement has not been either sought or obtained. At December 31, 2021 and 2020, included $13.9 billion and $17.0 billion, respectively, of securities purchased under resale agreements; $46.4 billion and $42.1 billion, respectively, of securities borrowed; $21.6 billion and $14.5 billion, respectively, of securities sold under repurchase agreements; and $198 million and $8 million, respectively, of securities loaned and other. JPMorgan Chase & Co./2021 Form 10-K 227 Notes to consolidated financial statements The tables below present as of December 31, 2021 and 2020 the types of financial assets pledged in securities financing agreements and the remaining contractual maturity of the securities financing agreements. December 31, (in millions) (a) Includes securities-for-securities lending agreements of $5.6 billion and $3.4 billion at December 31, 2021 and 2020, respectively, accounted for at fair value, where the Firm is acting as lender. Mortgage-backed securities: Residential nonagency Commercial - nonagency U.S. Treasury, GSES and government agencies Obligations of U.S. states and municipalities Non-U.S. government debt Corporate debt securities Asset-backed securities U.S. GSES and government agencies Total 44 $ Assets Securities purchased under resale agreements $ Securities borrowed 666,467 $ 193,700 (370,183) $ (33,065) 296,284 $ 160,635 15,897 (273,206) $ (115,219) Liabilities Securities sold under repurchase agreements $ Securities loaned and other (a) 578,060 $ 41,366 (370,183) $ (33,065) 207,877 $ (191,980) 8,301 (8,257) 23,078 45,416 Consumer, excluding credit card Note 12 - Loans The accounting for a loan depends on management's strategy for the loan. The Firm accounts for loans based on the following categories: $ 154,296 $ 600,112 $ 1,077,714 Consumer, excluding Retained Held-for-sale At fair value Total credit card Credit card $ 302,127 $ 1,305 143,432 784 $ 323,306 $ 1,010,206 8,688 58,820 7,401 32,357 26,463 The following tables summarize the Firm's loan balances by portfolio segment. December 31, 2021 (in millions) Retained Held-for-sale At fair value Total Wholesale $ 514,947 December 31, 2020 Consumer, excluding credit card $ 295,556 $ Credit card 154,296 Wholesale $ 560,354 Total(a)(b) 1,287 (in millions) 15,147 5,784 29,327 $ Purchases Sales Retained loans reclassified to held-for-sale (a) 232 2021 Consumer, excluding credit card Credit card (in millions) Wholesale (b)(c) $ 515 LOND $ - $ 799 1,225 1,122 31,022 2,178 $ 1,637 31,821 3,403 Total (e) Includes loans to financial institutions, states and political subdivisions, SPES, nonprofits, personal investment companies and trusts, as well as loans to individuals and individual entities (predominantly Global Private Bank clients within AWM). Refer to Note 14 for more information on SPES. Year ended December 31, Sales 318,579 $ 144,216 $ 550,058 $ Total(a)(b) 960,506 7,873 Retained loans reclassified to held-for-sale (a) 44,474 (a) Excludes $2.7 billion and $2.9 billion of accrued interest receivables at December 31, 2021 and 2020, respectively. The Firm wrote off accrued interest receivables of $56 million and $121 million for the years ended December 31, 2021 and 2020, respectively. (b) Loans (other than those for which the fair value option has been elected) are presented net of unamortized discounts and premiums and net deferred loan fees or costs. These amounts were not material as of December 31, 2021 and 2020. The following tables provide information about the carrying value of retained loans purchased, sold and reclassified to held- for-sale during the periods indicated. Loans that were reclassified to held-for-sale and sold in a subsequent period are excluded from the sales line of this table. Year ended December 31, (in millions) Purchases $ 1,012,853 (d) The wholesale portfolio segment's classes align with loan classifications as defined by the bank regulatory agencies, based on the loan's collateral, purpose, and type of borrower. (c) Includes loans held in CIB, CB, AWM, Corporate as well as risk-rated loans held in CCB, including business banking and auto dealer loans for which the wholesale methodology is applied when determining the allowance for loan losses. (a) Includes scored mortgage and home equity loans held in CCB and AWM, and scored mortgage loans held in CIB and Corporate. (b) Includes scored auto and business banking loans and overdrafts. Consumer loans are generally charged off or charged down to the lower of the amortized cost or the net realizable value of the underlying collateral (i.e., fair value less estimated costs to sell), with an offset to the allowance for loan losses, upon reaching specified stages of delinquency in accordance with standards established by the FFIEC. Residential real estate loans, unmodified credit card loans and scored business banking loans are generally charged off no later than 180 days past due. Scored auto and modified credit card loans are charged off no later than 120 days past due. Certain consumer loans are charged off or charged down to their net realizable value earlier than the FFIEC charge-off standards in certain circumstances as follows: Loans modified in a TDR that are determined to be collateral-dependent. JPMorgan Chase & Co./2021 Form 10-K 229 • • Notes to consolidated financial statements Loans to borrowers who have experienced an event that suggests a loss is either known or highly certain are subject to accelerated charge-off standards (e.g., residential real estate and auto loans are charged off or charged down within 60 days of receiving notification of a bankruptcy filing). Auto loans upon repossession of the automobile. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs on the government- guaranteed portion of loans. Wholesale loans are charged off when it is highly certain that a loss has been realized. The determination of whether to recognize a charge-off includes many factors, including the prioritization of the Firm's claim in bankruptcy, expectations of the workout/restructuring of the loan and valuation of the borrower's equity or the loan collateral. When a loan is charged down to the lower of its amortized cost or the estimated net realizable value of the underlying collateral, the determination of the fair value of the collateral depends on the type of collateral (e.g., securities, real estate). In cases where the collateral is in the form of liquid securities, the fair value is based on quoted market prices or broker quotes. For illiquid securities or other financial assets, the fair value of the collateral is generally estimated using a discounted cash flow model. For residential real estate loans, collateral values are based upon external valuation sources. When it becomes likely that a borrower is either unable or unwilling to pay, the Firm utilizes a broker's price opinion, appraisal and/or an automated valuation model of the home based on an exterior-only valuation ("exterior opinions"), which is then updated at least every 12 months, or more frequently depending on various market factors. As soon as practicable after the Firm receives the property in satisfaction of a debt (e.g., by taking legal title or physical possession), the Firm generally obtains an appraisal based on an inspection that includes the interior of the home ("interior appraisals"). Exterior opinions and interior appraisals are discounted based upon the Firm's experience with actual liquidation values as compared with the estimated values provided by exterior opinions and interior appraisals, considering state- specific factors. For commercial real estate loans, collateral values are generally based on appraisals from internal and external valuation sources. Collateral values are typically updated every six to twelve months, either by obtaining a new appraisal or by performing an internal analysis, in accordance with the Firm's policies. The Firm also considers both borrower- and market-specific factors, which may result in obtaining appraisal updates or broker price opinions at more frequent intervals. Charge-offs The allowance for loan losses represents the estimated expected credit losses in the held-for-investment loan portfolio at the balance sheet date and is recognized on the balance sheet as a contra asset, which brings the amortized cost to the net carrying value. Changes in the allowance for loan losses are recorded in the provision for credit losses on the Firm's Consolidated statements of income. Refer to Note 13 for further information on the Firm's accounting policies for the allowance for loan losses. Allowance for loan losses As permitted by regulatory guidance, credit card loans are generally exempt from being placed on nonaccrual status; accordingly, interest and fees related to credit card loans continue to accrue until the loan is charged off or paid in full. • • Originated or purchased loans held-for-investment (i.e., "retained") Loans held-for-sale Loans at fair value The following provides a detailed accounting discussion of the Firm's loans by category: Loans held-for-investment Loans held-for-sale Originated or purchased loans held-for-investment, including PCD, are recorded at amortized cost, reflecting the principal amount outstanding, net of the following: unamortized deferred loan fees, costs, premiums or discounts; charge-offs; collection of cash; and foreign exchange. Credit card loans also include billed finance charges and fees. Interest income on performing loans held-for-investment is accrued and recognized as interest income at the contractual rate of interest. Purchase price discounts or premiums, as well as net deferred loan fees or costs, are amortized into interest income over the contractual life of the loan as an adjustment of yield. The Firm classifies accrued interest on loans, including accrued but unbilled interest on credit card loans, in accrued interest and accounts receivables on the Consolidated balance sheets. For credit card loans, accrued interest once billed is then recognized in the loan balances, with the related allowance recorded in the allowance for credit losses. Changes in the allowance for credit losses on accrued interest on credit card loans are recognized in the provision for credit losses and charge-offs are recognized by reversing interest income. Expected losses related to accrued interest on certain performing, modified loans to borrowers impacted by COVID-19 are considered in the Firm's allowance for loan losses. For other loans, the Firm generally does not recognize an allowance for credit losses on accrued interest receivables, consistent with its policy to write them off no later than 90 days past due by reversing interest income. Nonaccrual loans Nonaccrual loans are those on which the accrual of interest has been suspended. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status and considered nonperforming when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest has been in default for a period of 90 days or more, unless the loan is both well-secured and in the process of collection. A loan is determined to be past due when the minimum payment is not received from the borrower by the contractually specified due date or for certain loans (e.g., residential real estate loans), when a monthly payment is due and unpaid for 30 days or more. Finally, collateral-dependent loans are typically maintained on nonaccrual status. On the date a loan is placed on nonaccrual status, all interest accrued but not collected is reversed against interest income. In addition, the amortization of deferred amounts is suspended. Interest income on nonaccrual loans may be recognized as cash interest payments are received (i.e., on a cash basis) if the recorded loan balance is deemed fully collectible; however, if there is doubt regarding the ultimate collectibility of the recorded loan balance, all interest cash receipts are applied to reduce the carrying value of the loan (the cost recovery method). For consumer loans, application of this policy typically results in the Firm recognizing interest income on nonaccrual consumer loans on a cash basis. A loan may be returned to accrual status when repayment is reasonably assured and there has been demonstrated performance under the terms of the loan or, if applicable, the terms of the restructured loan. Interest income Loan accounting framework Loans held-for-sale are measured at the lower of cost or fair value, with valuation changes recorded in noninterest revenue. For consumer loans, the valuation is performed on a portfolio basis. For wholesale loans, the valuation is performed on an individual loan basis. Loan origination fees or costs and purchase price discounts or premiums are deferred in a contra loan account until the related loan is sold. The deferred fees or costs and discounts or premiums are an adjustment to the basis of the loan and therefore are included in the periodic determination of the lower of cost or fair value adjustments and/or the gain or loss recognized at the time of sale. Because these loans are recognized at the lower of cost or fair value, the Firm's allowance for loan losses and charge- off policies do not apply to these loans. However, loans held-for-sale are subject to the nonaccrual policies described above. Assistance provided in response to the COVID-19 pandemic could delay the recognition of delinquencies, nonaccrual status, and net charge-offs for those customers who would have otherwise moved into past due or nonaccrual status. Foreclosed property The Firm acquires property from borrowers through loan restructurings, workouts, and foreclosures. Property acquired may include real property (e.g., residential real estate, land, and buildings) and commercial and personal property (e.g., automobiles, aircraft, railcars, and ships). The Firm recognizes foreclosed property upon receiving assets in satisfaction of a loan (e.g., by taking legal title or physical possession). For loans collateralized by real property, the Firm generally recognizes the asset received at foreclosure sale or upon the execution of a deed in lieu of foreclosure transaction with the borrower. Foreclosed assets are reported in other assets on the Consolidated balance sheets and initially recognized at fair value less estimated costs to sell. Each quarter the fair value of the acquired property is reviewed and adjusted, if necessary, to the lower of cost or fair value. Subsequent adjustments to fair value are charged/credited to noninterest revenue. Operating expense, such as real estate taxes and maintenance, are charged to other expense. Foreclosures have resumed after having been temporarily suspended in response to the COVID-19 pandemic. 231 Notes to consolidated financial statements Loan portfolio The Firm's loan portfolio is divided into three portfolio segments, which are the same segments used by the Firm to determine the allowance for loan losses: Consumer, excluding credit card; Credit card; and Wholesale. Within each portfolio segment the Firm monitors and assesses the credit risk in the following classes of loans, based on the risk characteristics of each loan class. To the extent that certain modifications did not meet any of the above criteria, the Firm accounted for them as TDRs. As permitted by regulatory guidance, the Firm did not place loans with deferrals granted due to COVID-19 on nonaccrual status where such loans were not otherwise reportable as nonaccrual. The Firm considered expected losses of principal and accrued interest associated with all COVID-19 related loan modifications in its allowance for credit losses. Consumer, excluding Residential real estate • Auto and other (b) (a) Credit card Credit card loans Wholesale (c)(d) Secured by real estate •Commercial and industrial Other" credit card Interest income on loans held-for-sale is accrued and recognized based on the contractual rate of interest. the Firm elected to suspend TDR accounting guidance under the option provided by the CARES Act, as extended by the Consolidated Appropriations Act and which expired on January 1, 2022. management decides to sell are transferred to the held-for- sale portfolio at the lower of cost or fair value on the date of transfer. Credit-related losses are charged against the allowance for loan losses; non-credit related losses such as those due to changes in interest rates or foreign currency exchange rates are recognized in noninterest revenue. In the event that management decides to retain a loan in the held-for-sale portfolio, the loan is transferred to the held-for-investment portfolio at amortized cost on the date of transfer. These loans are subsequently assessed for impairment based on the Firm's allowance methodology. Refer to Note 13 for a further discussion of the methodologies used in establishing the Firm's allowance for loan losses. Loans at fair value Loans for which the fair value option has been elected are measured at fair value, with changes in fair value recorded in noninterest revenue. Interest income on these loans is accrued and recognized based on the contractual rate of interest. Changes in fair value are recognized in noninterest revenue. Loan origination fees are recognized upfront in noninterest revenue. Loan origination costs are recognized in the associated expense category as incurred. Because these loans are recognized at fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. However, loans at fair value are subject to the nonaccrual policies described above. Refer to Note 3 for further information on the Firm's elections of fair value accounting under the fair value option. Refer to Note 2 and Note 3 for further information on loans carried at fair value and classified as trading assets. 230 JPMorgan Chase & Co./2021 Form 10-K Loan classification changes Loans in the held-for-investment portfolio that 2016 Loan modifications The Firm seeks to modify certain loans in conjunction with its loss mitigation activities. Through the modification, JPMorgan Chase grants one or more concessions to a borrower who is experiencing financial difficulty in order to minimize the Firm's economic loss and avoid foreclosure or repossession of the collateral, and to ultimately maximize payments received by the Firm from the borrower. The concessions granted vary by program and by borrower- specific characteristics, and may include interest rate reductions, term extensions, payment delays, principal forgiveness, or the acceptance of equity or other assets in lieu of payments. Such modifications are accounted for and reported as TDRs. Loans with short-term and other insignificant modifications that are not considered concessions are not TDRs. Loans, except for credit card loans, modified in a TDR are generally placed on nonaccrual status, although in many cases such loans were already on nonaccrual status prior to modification. These loans may be returned to performing status (the accrual of interest is resumed) if the following criteria are met: (i) the borrower has performed under the modified terms for a minimum of six months and/or six payments, and (ii) the Firm has an expectation that repayment of the modified loan is reasonably assured based on, for example, the borrower's debt capacity and level of future earnings, collateral values, LTV ratios, and other current market considerations. In certain limited and well- defined circumstances in which the loan is current at the modification date, such loans are not placed on nonaccrual status at the time of modification. Loans modified in TDRs are generally measured for impairment using the Firm's established asset-specific allowance methodology, which considers the expected re- default rates for the modified loans. A loan modified in a TDR generally remains subject to the asset-specific component of the allowance throughout its remaining life, regardless of whether the loan is performing and has been returned to accrual status. Refer to Note 13 for further discussion of the methodology used to estimate the Firm's asset-specific allowance. JPMorgan Chase & Co./2021 Form 10-K • The Firm granted various forms of assistance to customers and clients impacted by the COVID-19 pandemic, including payment deferrals and covenant modifications. The majority of the Firm's COVID-19 related loan modifications have not been considered TDRs because: • they represent short-term or other insignificant modifications, whether under the Firm's regular loan modification assessments or as permitted by regulatory guidance, or 217,209 35,036 903 $ 252,245 Modifications of residential real estate loans, where the Firm grants concessions to borrowers who are experiencing financial difficulty are generally accounted for and reported as TDRs. Loans with short-term or other insignificant modifications that are not considered concessions are not TDRs nor are loans for which the Firm has elected to suspend TDR accounting guidance under the option provided by the CARES Act. The carrying value of new TDRS was $866 million, $819 million and $490 million for the years ended December 31, 2021, 2020 and 2019, respectively. There were no additional commitments to lend to borrowers whose residential real estate loans have been modified in TDRS. 8 $ 1 92,369 26,466 9 $ 118,835 Secured by real estate December 31, 2020 Term loans by origination year (a) Revolving loans 1,226 $ 458 1,684 $ 2020 2018 2017 2016 Prior to 2016 Within the revolving period Converted to term loans Total (in millions) Loans by risk ratings Investment-grade 2019 $ $ 19,066 5,613 24,679 Secured by real estate December 31, 2021 Term loans by origination year 2021 2020 2019 2018 2017 Prior to 2017 Revolving loans Within the revolving period Converted to term loans Total (in millions) Loans by risk ratings Investment-grade $ 23,346 $ Noninvestment-grade Total retained loans $ 5,364 28,710 $ 16,030 $ 17,265 $ 3,826 4,564 19,856 $ 21,829 $ 8,103 $ 7,325 $ 3,806 2,834 11,909 $ 10,159 $ $ Noninvestment-grade 17,004 $ 4,998 19,870 $ 6,027 Prior to 2017 Within the revolving period Revolving loans Converted to term loans Total (in millions) Loans by risk ratings (a) Investment-grade Noninvestment-grade $ 21,342 $ 6,268 $ 19,314 Total retained loans $ 40,656 $ 7,112 13,380 $ 3,609 $ 4,559 8,168 $ 1,269 $ 2,177 3,446 $ 1,108 $ 930 2,038 $ 819 430 1,249 $ $ 2017 (b) Includes loans to financial institutions, states and political subdivisions, SPEs, nonprofits, personal investment companies and trusts, as well as loans to individuals and individual entities (predominantly Global Private Bank clients within AWM). Refer to Note 14 for more information on SPEs. 2018 2020 Total retained loans $ 22,002 $ 25,897 $ 12,448 $ 5,886 18,334 $ 11,218 $ 4,184 15,402 $ 13,611 $ 3,738 17,349 $ 14,898 4,523 19,421 $ $ 1,098 $ 489 1,587 $ $ 90,147 1 29,846 1 $ 119,993 (a) Prior-period amounts have been revised to conform with the current presentation. 244 JPMorgan Chase & Co./2021 Form 10-K Commercial and industrial December 31, 2021 Term loans by origination year 2021 2019 (a) At December 31, 2021, nonaccrual loans excluded $127 million of PPP loans 90 or more days past due and guaranteed by the SBA, predominantly in commercial and industrial. 0.64 0.37 2020 $ 92,369 $ 90,147 $ 75,783 $ 71,917 $ 241,859 $ 217,209 $ 410,011 $ 379,273 Noncriticized 22,495 26,129 62,039 57,870 52,440 33,053 136,974 117,052 Criticized performing 3,645 3,234 Total retained loans 2021 6,900 2020 Other (b) JPMorgan Chase & Co./2021 Form 10-K Wholesale loan portfolio Wholesale loans include loans made to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. The primary credit quality indicator for wholesale loans is the internal risk rating assigned to each loan. Risk ratings are used to identify the credit quality of loans and differentiate risk within the portfolio. Risk ratings on loans consider the PD and the LGD. The PD is the likelihood that a loan will default. The LGD is the estimated loss on the loan that would be realized upon the default of the borrower and takes into consideration collateral and structural support for each credit facility. Management considers several factors to determine an appropriate internal risk rating, including the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. The Firm's internal risk ratings generally align with the qualitative characteristics (e.g., borrower capacity to meet financial commitments and vulnerability to changes in the economic environment) defined by S&P and Moody's, however the quantitative characteristics (e.g., PD and LGD) may differ as they reflect internal historical experiences and assumptions. The Firm generally considers internal ratings with qualitative characteristics equivalent to BBB-/Baa3 or higher as investment grade, and these ratings have a lower PD and/or lower LGD than non-investment grade ratings. Noninvestment-grade ratings are further classified as noncriticized and criticized, and the criticized portion is further subdivided into performing and nonaccrual loans, representing management's assessment of the collectibility of principal and interest. Criticized loans have a higher PD than noncriticized loans. The Firm's definition of criticized aligns with the U.S. banking regulatory definition of criticized exposures, which consist of special mention, substandard and doubtful categories. Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information affecting the obligor's ability to fulfill its obligations. As noted above, the risk rating of a loan considers the industry in which the obligor conducts its operations. As part of the overall credit risk management framework, the Firm focuses on the management and diversification of its industry and client exposures, with particular attention paid to industries with actual or potential credit concern. Refer to Note 4 for further detail on industry concentrations. 243 JPMorgan Chase & Co./2021 Form 10-K Notes to consolidated financial statements The following tables provide information on internal risk rating, which is the primary credit quality indicator for retained wholesale loans. December 31, (in millions, except ratios) Loans by risk ratings Investment-grade Noninvestment-grade: Secured by real estate 2021 2020 Commercial and industrial 2021 2020 2021 41,367 $ 35,312 10,991 326 75.13 % 52.02 % 50.39 % 81.76 % 86.11 % 73.17 % 73.65 % % of total criticized to total retained loans 3.34 3.10 5.40 9.05 0.52 0.79 2.39 3.62 % of criticized nonaccrual to total retained loans 0.27 0.40 0.67 1.35 0.26 0.36 77.73 % Criticized nonaccrual(a) total retained loans $ 514,947 483 969 Total noninvestment-grade 26,466 29,846 69,908 1,931 70,792 770 759 1,079 904 11,315 15,304 53,969 35,036 2,054 150,343 3,318 135,674 Total retained loans $ 118,835 $ 119,993 $ 145,691 $ 142,709 $ 295,828 $ 252,245 $ 560,354 % of investment-grade to 1 $ 74 15 15 90 or more days past due and still accruing(c) 658 $ 293,358 $ 249,713 $ 554,980 $ 508,707 $ 143,459 $ 140,100 1,193 601 331 Current and less than 30 days past due and still accruing $ 118,163 $ 118,894 30-89 days past due and still accruing Loan delinquency(b) Total retained loans $ 118,835 $ 119,993 $ 145,691 $ 142,709 33,436 39,242 3,003 3,103 $ 115,732 $ 116,990 $ 106,449 $ 109,273 $ 215,750 $ 180,583 $ 437,931 $ 406,846 80,078 71,662 122,423 108,101 $295,828 $ 252,245 $ 560,354 $ 514,947 2020 2021 2020 Other Total retained loans 2021 70 2020 20 1,606 8,252 145,524 $ 535 24,710 8,787 $ 170,234 $ 779 $ 124 JPMorgan Chase & Co./2021 Form 10-K 246 (d) At December 31, 2021, nonaccrual loans excluded $127 million of PPP loans 90 or more days past due and guaranteed by the SBA, predominantly in commercial and industrial. (c) Represents loans that are considered well-collateralized and therefore still accruing interest. (a) The U.S. and non-U.S. distribution is determined based predominantly on the domicile of the borrower. (b) At December 31, 2021 and December 31, 2020, loans under payment deferral programs offered in response to the COVID-19 pandemic which are still within their deferral period and performing according to their modified terms are generally not considered delinquent. The credit quality of wholesale loans is assessed primarily through ongoing review and monitoring of an obligor's ability to meet contractual obligations rather than relying on the past due status, which is generally a lagging indicator of credit quality. $ 118,835 $ 119,993 $ 145,691 $ 142,709 $ 295,828 $ 252,245 $ 560,354 $ 514,947 Total retained loans Criticized nonaccrual (d) 3,318 2,054 904 759 1,931 969 483 326 2,865 57 206 22 3,114 1,590 121 $ 2021 2021 $ % of total criticized to total retained loans secured by real estate Criticized nonaccrual 1,671 $ $ 73,801 $ 73,078 2020 2021 2020 2021 2020 2021 Criticized Retained loans secured by real estate (in millions, except ratios) December 31, Total retained loans secured by real estate Other Commercial Multifamily The following table presents additional information on retained loans secured by real estate within the Wholesale portfolio, which consists of loans secured wholly or substantially by a lien or liens on real property at origination. Multifamily lending includes financing for acquisition, leasing and construction of apartment buildings. Other commercial lending largely includes financing for acquisition, leasing and construction, largely for office, retail and industrial real estate. Included in secured by real estate loans is $5.7 billion and $6.4 billion as of December 31, 2021 and 2020, respectively, of construction and development loans made to finance land development and on-site construction of commercial, industrial, residential, or farm buildings. Notes to consolidated financial statements 245 JPMorgan Chase & Co./2021 Form 10-K (a) Includes loans to financial institutions, states and political subdivisions, SPES, nonprofits, personal investment companies and trusts, as well as loans to individuals and individual entities (predominantly Global Private Bank clients within AWM). Refer to Note 14 for more information on SPES. (b) Prior-period amounts have been revised to conform with the current presentation. % of criticized nonaccrual loans to total retained loans secured by real estate Secured by real estate Loan modifications $ 2020 Commercial and industrial Total non-U.S. Total U.S. Loans by geographic distribution (a) (in millions) December 31, The following table provides information on the geographic distribution and delinquency for retained wholesale loans. Geographic distribution and delinquency 0.40 % 0.27% 483 $ 326 $ 427 0.91 % 3.10 % 3.34 % 3,717 3,971 $ 118,835 $ 119,993 45,034 $ 46,915 2,300 2,573 5.48 % 5.11 % 235 $ 0.52 % 1,144 1.57 % 56 0.08 % 242 4,089 $ 175 4.264 $ 7,455 $ 1,660 9,115 $ $ 36,721 $ 16,530 $ 2,950 $ 5,470 8,420 $ 1,756 $ 2,323 4,079 $ 1,034 $ 611 1,645 $ 1,178 $ 786 1,964 $ 36,424 $ 36,852 1 $ 71,917 73 70,792 73,276 $ 74 $ 142,709 (a) At December 31, 2021, $1.1 billion of the $1.3 billion total PPP loans in the wholesale portfolio were commercial and industrial. Of the $1.1 billion, $698 million were originated in 2021 and $396 million were originated in 2020. PPP loans are guaranteed by the SBA and considered investment-grade. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs, classify as nonaccrual nor record an allowance for loan losses on these loans. (b) Prior-period amounts have been revised to conform with the current presentation. (c) At December 31, 2020, $7.4 billion of the $8.0 billion total PPP loans in the wholesale portfolio were commercial and industrial. Other (a) December 31, 2021 Term loans by origination year Total retained loans 2021 7,341 $ 9,189 Noninvestment-grade 75,783 69,908 76,679 $ 75 $ 145,691 Commercial and industrial December 31, 2020 (in millions) Term loans by origination year(b) Revolving loans Within the 2020 2019 2018 2017 2016 Prior to 2016 revolving period Converted to term loans Total Loans by risk ratings (c) Investment-grade $ 21,233 $ 15,488 6,804 $ 553 7,357 $ 2020 2018 241,859 53,969 295,828 Other (a) December 31, 2020 Term loans by origination year(b) Revolving loans 2020 2019 2018 2017 2016 Prior to 2016 Within the revolving period Converted to term loans Total (in millions) Loans by risk ratings Investment-grade $ Noninvestment-grade Total retained loans $ 33,190 $ 5,048 38,238 $ 13,347 $ 11,116 $ 2,231 $ 2019 606 601 $ 2017 Prior to 2017 Revolving loans Within the revolving period Converted to term loans Total (in millions) Loans by risk ratings Investment-grade $ Noninvestment-grade 26,782 $ 16,905 Total retained loans $ 43,687 $ 17,829 $ 2,399 20,228 $ 6,125 $ 1,455 7,580 $ 2,885 $ 935 3,820 $ 3,868 $ 218 4,086 $ 7,651 467 $ 8,118 $ 176,118 $ 31,585 207,703 $ 5 For credit card loans modified in TDRs, payment default is deemed to have occurred when the borrower misses two consecutive contractual payments. Defaulted modified credit card loans remain in the modification program and continue to be charged off in accordance with the Firm's standard charge-off policy. 2.26% 91 $ 0.12 % $ 57 $ 110 $ 148 $ 3,724 $ 1,832 $ 688 $ 2,259 $ 133 $ 70,761 % of 30+ days past due to total retained loans 0.54 % 0.47 % 1.17 % 1.42 % 1.75 % 3.20 % 0.75 % 9.77 % 1.66 % December 31, 2020 Term loans by origination year Revolving loans (in millions, except ratios) Loan delinquency(a) $ 7,531 2020 $ 19,079 Total retained loans $ 3,671 $ 1,800 $ 666 $ 2,242 $ 120 $ 69,589 30-119 days past due 192 120 or more days past due 720 35 88 31 21 12 6 1,123 1 1 5 7 49 $ 35,515 $ 7,443 Within the 2019 30 17 446 1 8 8 18 $ 46,266 $ 12,936 $ 7,444 $ 4,575 $ 2,100 $ 766 $ 2,555 $ 183 $ 76,825 % of 30+ days past due to total retained loans 0.21 % 0.83 % 1.03 % 1.18 % 23 Converted 42 120 or more days past due Total retained loans 2018 2017 2016 Prior to 2016 revolving period to term loans Total (d) Current $ 46,169 30-119 days past due 97 $ 12,829 107 $ 7,367 77 $ 4,521 $ 2,058 $ 742 $ 2,517 $ 158 $ 76,361 53 1 2.00 % $ 18,324 Current 14 13 2 2 5 36 66 63 (a) Represents concessions granted in permanent modifications as a percentage of the number of loans permanently modified. The sum of the percentages exceeds 100% because predominantly all of the modifications include more than one type of concession. Concessions offered on trial modifications are generally consistent with those granted on permanent modifications. (b) Includes variable interest rate to fixed interest rate modifications and payment delays that meet the definition of a TDR. JPMorgan Chase & Co./2021 Form 10-K 237 Notes to consolidated financial statements Financial effects of modifications and redefaults The following table provides information about the financial effects of the various concessions granted in modifications of residential real estate loans under the loss mitigation programs described above and about redefaults of certain loans modified in TDRs for the periods presented. The following table presents only the financial effects of permanent modifications and do not include temporary concessions offered through trial modifications. This table also excludes Chapter 7 loans where the sole concession granted is the discharge of debt, loans with short-term or other insignificant modifications that are not considered concessions, and loans for which the Firm has elected to suspend TDR accounting guidance under the option provided by the CARES Act. Year ended December 31, (in millions, except weighted average data) Weighted-average interest rate of loans with interest rate reductions - before TDR Weighted-average interest rate of loans with interest rate reductions - after TDR 2021 2020 2019 4.54 % 2.92 23 5.09 % 3.28 71 53 (a) Represents the outstanding balance prior to modification. (b) Represents loans modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The amounts presented represent the balance of such loans as of the end of the quarter in which they defaulted. Nature and extent of modifications The Firm's proprietary modification programs as well as government programs, including U.S. GSE programs, generally provide various concessions to financially troubled borrowers including, but not limited to, interest rate reductions, term or payment extensions and delays of principal and/or interest payments that would otherwise have been required under the terms of the original agreement. The following table provides information about how residential real estate loans were modified in TDRS under the Firm's loss mitigation programs described above during the periods presented. This table excludes Chapter 7 loans where the sole concession granted is the discharge of debt, loans with short-term or other insignificant modifications that are not considered concessions, and loans for which the Firm has elected to suspend TDR accounting guidance under the option provided by the CARES Act. Year ended December 31, 2021 Number of loans approved for a trial modification 6,246 Number of loans permanently modified 4,588 Concession granted: (a) Interest rate reduction Term or payment extension Principal and/or interest deferred Principal forgiveness Other(b) 2020 5,522 6,850 2019 5,872 4,918 74 % 50 % 77 % 49 $35,323 5.68 % 3.81 23 At December 31, 2021, the weighted-average estimated remaining lives of residential real estate loans permanently modified in TDRs were 4 years. The estimated remaining lives of these loans reflect estimated prepayments, both voluntary and involuntary (i.e., foreclosures and other forced liquidations). Active and suspended foreclosure At December 31, 2021 and 2020, the Firm had residential real estate loans, excluding those insured by U.S. government agencies, with a carrying value of $619 million and $846 million, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. 238 JPMorgan Chase & Co./2021 Form 10-K Auto and other The following tables provide information on delinquency, which is the primary credit quality indicator for retained auto and other consumer loans. (in millions, except ratios) Loan delinquency(a) 2021 2020 December 31, 2021 Term loans by origination year Revolving loans Within the 2019 2018 2017 Prior to 2017 revolving period Converted to term loans Total (c) (c) (a) Represents loans permanently modified in TDRS that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The dollar amounts presented represent the balance of such loans at the end of the reporting period in which such loans defaulted. For residential real estate loans modified in TDRs, payment default is deemed to occur when the loan becomes two contractual payments past due. In the event that a modified loan redefaults, it will generally be liquidated through foreclosure or another similar type of liquidation transaction. Redefaults of loans modified within the last twelve months may not be representative of ultimate redefault levels. Weighted-average remaining contractual term (in years) of loans with term or payment extensions - before TDR Weighted-average remaining contractual term (in years) of loans with term or payment extensions - after TDR Charge-offs recognized upon permanent modification 166 199 22 20 38 39 39 $ - $ 5 $ 1 Principal deferred 28 16 19 Principal forgiven 1 5 7 Balance of loans that redefaulted within one year of permanent modification (a) $ 160 $ $ 3.13 % 53 13.66 % Notes to consolidated financial statements Other credit quality indicators The following table provides information on other credit quality indicators for retained credit card loans. (in millions, except ratios) December 31, 2021 December 31, 2020 Geographic region (a) California Texas $ 23,030 $ 20,921 15,879 14,544 New York Florida 12,652 11,919 10,412 9,562 Illinois New Jersey 241 Ohio JPMorgan Chase & Co./2021 Form 10-K 0.92 Total 1.04 % 0.50 $ 139,783 $ 1,239 $ 141,022 997 94 $ 1,277 142,057 42 1,091 1,319 $ 1,375 $ 143,432 1.60 % 0.90 9.89 % 3.05 1.68 % (a) At December 31, 2021 and 2020, loans under payment deferral programs offered in response to the COVID-19 pandemic which are still within their deferral period and performing according to their modified terms are generally not considered delinquent. (b) Represents TDRs. Converted to term loans (b) Pennsylvania 8,530 0.2 (a) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2021. Loan modifications The Firm may offer loan modification programs granting concessions to credit card borrowers who are experiencing financial difficulty. The Firm grants concessions for most of the credit card loans under long-term programs. These modifications involve placing the customer on a fixed payment plan, generally for 60 months, and typically include reducing the interest rate on the credit card. Substantially all modifications under the Firm's long-term programs are considered to be TDRs. Loans with short-term or other insignificant modifications that are not considered concessions are not TDRs. If the cardholder does not comply with the modified payment terms, then the credit card loan continues to age and will ultimately be charged-off in accordance with the Firm's standard charge-off policy. In most cases, the Firm does not reinstate the borrower's line of credit. Financial effects of modifications and redefaults The following table provides information about the financial effects of the concessions granted on credit card loans modified in TDRs and redefaults for the periods presented. For all periods disclosed, new enrollments were less than 1% of total retained credit card loans. Year ended December 31, (in millions, except weighted-average data) Balance of new TDRs (a) $ 2021 393 $ 2020 2019 818 $ 961 17.75 % 18.04 % 19.07 % 5.14 4.64 4.70 1.49 % redefaulted within one year of modification 0.2 Colorado 13.9 88.5 % 11.3 8,006 6,367 5,927 4,923 4,673 4,708 4,476 4,573 4,092 Michigan 3,773 3,553 All other 59,449 55,759 Total retained loans $ 154,296 $ 143,432 Percentage of portfolio based on carrying value with estimated refreshed FICO scores Equal to or greater than 660 Less than 660 No FICO available 85.9 % Within the revolving period Weighted-average interest rate of loans - before TDR Weighted-average interest rate of loans after TDR Balance of loans that 2.74 4,901 4,668 Illinois 2,930 3,768 New Jersey 2,355 2,646 Pennsylvania 2,004 1,924 Arizona 1,887 2,465 Ohio 1,843 2,163 Louisiana 1,801 1,808 All other 28,170 28,022 Florida Total retained loans 8,824 New York (a) At December 31, 2021 and 2020, loans under payment deferral programs offered in response to the COVID-19 pandemic which are still within their deferral period and performing according to their modified terms are generally not considered delinquent. December 31, 2020 0.60 % (b) At December 31, 2021, auto and other loans excluded $667 million of PPP loans guaranteed by the SBA that are 30 or more days past due. These amounts have been excluded based upon the SBA guarantee. At December 31, 2020, all PPP loans guaranteed by the SBA were current. (c) At December 31, 2021, included $4.4 billion of loans originated in 2021 and $1.0 billion of loans originated in 2020 in Business Banking under the PPP. PPP loans are guaranteed by the SBA. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs, classify as nonaccrual nor record an allowance for loan losses on these loans. (d) At December 31, 2020, included $19.2 billion of loans in Business Banking under the PPP. 239 Notes to consolidated financial statements Nonaccrual and other credit quality indicators The following table provides information on nonaccrual and other credit quality indicators for retained auto and other consumer loans. (in millions, except ratios) Nonaccrual loans (a)(b)(c) Geographic region(d) California Texas Total Auto and other December 31, 2021 119 December 31, 2020 151 Loan modifications Certain auto and other loan modifications are considered to be TDRS as they provide various concessions to borrowers who are experiencing financial difficulty. Loans with short-term or other insignificant modifications that are not considered concessions are not TDRs. The impact of these modifications, as well as new TDRS, were not material to the Firm for the years ended December 31, 2021, 2020 and 2019. Additional commitments to lend to borrowers whose loans have been modified in TDRs as of December 31, 2021 and 2020 were not material. $ 11,163 $ 12,302 7,859 8,235 5,848 $ JPMorgan Chase & Co./2021 Form 10-K (a) At December 31, 2021, nonaccrual loans excluded $506 million of PPP loans 90 or more days past due and guaranteed by the SBA, of which $35 million is no longer accruing interest based on the guidelines set by the SBA. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting the guidelines set by the SBA. There were no loans that were not guaranteed by the SBA that are 90 or more days past due and still accruing interest at December 31, 2021 and 2020. (b) Generally, all consumer nonaccrual loans have an allowance. In Within the revolving period December 31, 2021 Converted to term loans (b) Total $ 151,798 $ 901 $ 152,699 770 % of 90+ days past due to total retained loans 59 741 27 768 $ 153,309 $ 987 8.71 % 154,296 70,761 $ 76,825 829 % of 30+ days past due to total retained loans $ Total retained loans accordance with regulatory guidance, certain nonaccrual loans that are considered collateral-dependent have been charged down to the lower of amortized cost or the fair value of their underlying collateral less costs to sell. If the value of the underlying collateral improves subsequent to the charge down, the related allowance may be negative. Loan delinquency ratios (c) Interest income on nonaccrual loans recognized on a cash basis was not material for the years ended December 31, 2021 and 2020. (d) The geographic regions presented in this table are ordered based on the magnitude of the corresponding loan balances at December 31, 2021. 240 JPMorgan Chase & Co./2021 Form 10-K Credit card loan portfolio The credit card portfolio segment includes credit card loans originated and purchased by the Firm. Delinquency rates are the primary credit quality indicator for credit card loans as they provide an early warning that borrowers may be experiencing difficulties (30 days past due); information on those borrowers that have been delinquent for a longer period of time (90 days past due) is also considered. In addition to delinquency rates, the geographic distribution of the loans provides insight as to the credit quality of the portfolio based on the regional economy. While the borrower's credit score is another general indicator of credit quality, the Firm does not view credit scores as a primary indicator of credit quality because the borrower's credit score tends to be a lagging indicator. The distribution of such scores provides a general indicator of credit quality trends within the portfolio; however, the score does not capture all factors that would be predictive of future credit performance. Refreshed FICO score information, which is obtained at least quarterly, for a statistically significant random sample of the credit card portfolio is indicated in the following table. FICO is considered to be the industry benchmark for credit scores. The Firm generally originates new card accounts to prime consumer borrowers. However, certain cardholders' FICO scores may decrease over time, depending on the performance of the cardholder and changes in the credit score calculation. The following tables provide information on delinquency, which is the primary credit quality indicator for retained credit card loans. (in millions, except ratios) 0.99 % 0.48 Current and less than 30 days past due and still accruing Loan delinquency(a) 30-89 days past due and still accruing Current and less than 30 days past due and still accruing Loan delinquency(a) (in millions, except ratios) 90 or more days past due and still accruing % of 30+ days past due to total retained loans 30-89 days past due and still accruing Loan delinquency ratios 90 or more days past due and still accruing Total retained loans % of 90+ days past due to total retained loans 114 $ 945,601 $ 133 4,956 $ $ 76 $ 209 $ 5,144 46 $ 2,053 $ 481,678 87 +A $ 82 2,140 $ $ $ 188 36 8,536 $ 168,924 ΝΑ ΝΑ 114 $ ΝΑ ΝΑ $ 302,127 $ 143,432 $ 514,947 $ 960,506 5,961 268,675 20,363 294,999 $ 1,452 167,472 $ 1,123 480,555 $ 916,702 20,363 $ $ 37,783 37,783 102 577 $ $ $ 474 $ 474 423,993 $ 424,570 $ 461,776 462,353 $ 30,417 392,967 30,417 $ $ 393,441 $ 423,384 423,858 251 21,629 $ 938,877 Notes to consolidated financial statements $ 577 JPMorgan Chase & Co./2021 Form 10-K $ 187 2,108 2,295 12 1,077 1,089 $ 187 $ $ $ $ 102 $ 2,222 2,409 $ 12 $ $ 1,179 $ 1,191 $ - $ - $ $ $ 511,341 $ 285,479 NA ΝΑ $ 78 ΝΑ NA NA ΝΑ $ 3,823 $ 17,800 $ 9,114 $ 30,815 $ 2,550 $ 5,683 $ 6,081 ΝΑ 1,191 $ 1,179 Discussion of changes in the allowance ΝΑ ΝΑ ΝΑ 1,079 1,121 136 136 - (1) $ (1) 187 $ $ 2,222 $ 2,409 $ 12 $ $ $ 142,057 14,314 633 $ 17,800 $ 6,892 $ 28,328 $ 2,538 $ 5,683 $ 4,902 $ 13,123 $ 16,648 $ 1,375 $ 3,606 $ 3,636 $ 987 987 $ 682 $ 3,643 17,167 6,210 1,308 $ 27,020 75 $ 477 (7) $ $ $ 847 1,476 5,206 4,607 11,289 ΝΑ ΝΑ ΝΑ ΝΑ 295 The allowance for credit losses as of December 31, 2021 was $18.7 billion, a decrease from $30.8 billion at December 31, 2020. The decrease in the allowance for credit losses was primarily driven by improvements macroeconomic environment, consisting of: 506 • a $9.5 billion reduction in consumer, predominantly in the credit card portfolio; and Securitization-related (a) Residential mortgage: Prime/Alt-A and option ARMS Subprime Commercial and other $ (b) 49,644 $ 12,896 119,732 1,693 $ 46 41,265 $ 12,154 92,351 574 $ 9 724 $ $ 1,298 9 Total $ 182,272 $ 1,739 $ 145,770 $ 955 1,538 $ Chase 1,549 held by JPMorgan Trading assets ΝΑ 4,451 $ 1,647 $ 3,958 $ 601 $ 6,206 Principal amount outstanding JPMorgan Chase interest in securitized assets in nonconsolidated VIES (c)(d)(e) December 31, 2020 (in millions) Total assets Assets held in consolidated securitization securitization held by VIES VIES Assets held in nonconsolidated Total interests securitization VIES with continuing involvement Other Investment financial securities assets 262 2,766 2,273 $ The following table presents information on the Firm's interests in nonconsolidated re-securitization VIES. Nonconsolidated re-securitization VIES 2021 December 31, (in millions) U.S. GSES and government agencies Interest in VIES $ 1,947 $ 2020 2,631 As of December 31, 2021 and 2020, the Firm did not consolidate any U.S. GSE and government agency re- securitization VIES or any Firm-sponsored private-label re- securitization VIES. Multi-seller conduits Multi-seller conduit entities are separate bankruptcy remote entities that provide secured financing, collateralized by pools of receivables and other financial assets, to customers of the Firm. The conduits fund their financing facilities through the issuance of highly rated commercial paper. The primary source of repayment of the commercial paper is the cash flows from the pools of assets. In most instances, the assets are structured with deal- specific credit enhancements provided to the conduits by the customers (i.e., sellers) or other third parties. Deal- specific credit enhancements are generally structured to cover a multiple of historical losses expected on the pool of assets, and are typically in the form of overcollateralization provided by the seller. The deal-specific credit enhancements mitigate the Firm's potential losses on its agreements with the conduits. To ensure timely repayment of the commercial paper, and to provide the conduits with funding to provide financing to customers in the event that the conduits do not obtain funding in the commercial paper market, each asset pool financed by the conduits has a minimum 100% deal- specific liquidity facility associated with it provided by JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. also provides the multi-seller conduit vehicles with uncommitted program-wide liquidity facilities and program-wide credit enhancement in the form of standby letters of credit. The amount of program-wide credit enhancement required is based upon commercial paper issuance and approximates 10% of the outstanding balance of commercial paper. The Firm consolidates its Firm-administered multi-seller conduits, as the Firm has both the power to direct the significant activities of the conduits and a potentially significant economic interest in the conduits. As administrative agent and in its role in structuring transactions, the Firm makes decisions regarding asset types and credit quality, and manages the commercial paper funding needs of the conduits. The Firm's interests that could potentially be significant to the VIES include the fees received as administrative agent and liquidity and program-wide credit enhancement provider, as well as the potential exposure created by the liquidity and credit enhancement facilities provided to the conduits. In the normal course of business, JPMorgan Chase makes markets in and invests in commercial paper issued by the Firm-administered multi-seller conduits. The Firm held $13.7 billion and $13.5 billion of the commercial paper issued by the Firm-administered multi-seller conduits at December 31, 2021 and 2020, respectively, which have been eliminated in consolidation. The Firm's investments reflect the Firm's funding needs and capacity and were not driven by market illiquidity. Other than the amounts required to be held pursuant to credit risk retention rules, the Firm is not obligated under any agreement to purchase the commercial paper issued by the Firm-administered multi-seller conduits. Deal-specific liquidity facilities, program-wide liquidity and credit enhancement provided by the Firm have been eliminated in consolidation. The Firm or the Firm- administered multi-seller conduits provide lending-related commitments to certain clients of the Firm-administered multi-seller conduits. The unfunded commitments were $13.4 billion and $12.2 billion at December 31, 2021 and 2020, respectively, and are reported as off-balance sheet lending-related commitments in other unfunded commitments to extend credit. Refer to Note 28 for more information on off-balance sheet lending-related commitments. Municipal bond vehicles Municipal bond vehicles or tender option bond ("TOB") trusts allow institutions to finance their municipal bond investments at short-term rates. In a typical TOB transaction, the trust purchases highly rated municipal bond(s) of a single issuer and funds the purchase by issuing two types of securities: (1) puttable floating-rate certificates ("floaters") and (2) inverse floating-rate residual interests ("residuals"). The floaters are typically purchased by money market funds or other short-term investors and may be tendered, with requisite notice, to the TOB trust. The residuals are retained by the investor seeking to finance its municipal bond investment. TOB transactions where the residual is held by a third-party investor are typically known as customer TOB trusts, and non-customer TOB trusts are transactions where the Residual is retained by the Firm. Customer TOB trusts are sponsored by a third party. The Firm serves as sponsor for all non-customer TOB transactions. The Firm may provide various services to a TOB trust, including remarketing agent, liquidity or tender option provider, and/or sponsor. J.P. Morgan Securities LLC may serve as a remarketing agent on the floaters for TOB trusts. The remarketing agent is responsible for establishing the periodic variable rate on the floaters, conducting the initial placement and remarketing tendered floaters. The remarketing agent may, but is not obligated to, make markets in floaters. Floaters held by the Firm were not material during 2021 and 2020. JPMorgan Chase Bank, N.A. or J.P. Morgan Securities LLC often serves as the sole liquidity or tender option provider for the TOB trusts. The liquidity provider's obligation to 256 JPMorgan Chase & Co./2021 Form 10-K Notes to consolidated financial statements 255 JPMorgan Chase & Co./2021 Form 10-K Additionally, the Firm may invest in beneficial interests of third-party-sponsored re-securitizations and generally purchases these interests in the secondary market. In these circumstances, the Firm does not have the unilateral ability to direct the most significant activities of the re- securitization trust, either because it was not involved in the initial design of the trust, or the Firm was involved with an independent third-party sponsor and demonstrated shared power over the creation of the trust; therefore, the Firm does not consolidate the re-securitization VIE. 262 $ 4,073 (a) Excludes U.S. GSES and government agency securitizations and re-securitizations, which are not Firm-sponsored. (b) Consists of securities backed by commercial real estate loans and non-mortgage-related consumer receivables purchased from third parties. (c) Excludes the following: retained servicing; securities retained from loan sales and securitization activity related to U.S. GSES and government agencies; interest rate and foreign exchange derivatives primarily used to manage interest rate and foreign exchange risks of securitization entities; senior and subordinated securities of $145 million and $36 million, respectively, at December 31, 2021, and $105 million and $40 million, respectively, at December 31, 2020, which the Firm purchased in connection with CIB's secondary market-making activities. (d) Includes interests held in re-securitization transactions. (e) As of December 31, 2021 and 2020, 79% and 73%, respectively, of the Firm's retained securitization interests, which are predominantly carried at fair value and include amounts required to be held pursuant to credit risk retention rules, were risk-rated “A” or better, on an S&P-equivalent basis. The retained interests in prime residential mortgages consisted of $1.6 billion and $1.3 billion of investment-grade retained interests, and $131 million and $41 million of noninvestment-grade retained interests at December 31, 2021 and 2020, respectively. The retained interests in commercial and other securitization trusts consisted of $3.5 billion and $2.0 billion of investment-grade retained interests, and $929 million and $753 million of noninvestment-grade retained interests at December 31, 2021 and 2020, respectively. 254 JPMorgan Chase & Co./2021 Form 10-K Residential mortgage The Firm securitizes residential mortgage loans originated by CCB, as well as residential mortgage loans purchased from third parties by either CCB or CIB. CCB generally retains servicing for all residential mortgage loans it originated or purchased, and for certain mortgage loans purchased by CIB. For securitizations of loans serviced by CCB, the Firm has the power to direct the significant activities of the VIE because it is responsible for decisions related to loan modifications and workouts. CCB may also retain an interest upon securitization. In addition, CIB engages in underwriting and trading activities involving securities issued by Firm-sponsored securitization trusts. As a result, CIB at times retains senior and/or subordinated interests (including residual interests and amounts required to be held pursuant to credit risk retention rules) in residential mortgage securitizations at the time of securitization, and/or reacquires positions in the secondary market in the normal course of business. In certain instances, as a result of the positions retained or reacquired by CIB or held by Treasury and CIO or CCB, when considered together with the servicing arrangements entered into by CCB, the Firm is deemed to be the primary beneficiary of certain securitization trusts. The Firm does not consolidate residential mortgage securitizations (Firm-sponsored or third-party-sponsored) when it is not the servicer (and therefore does not have the power to direct the most significant activities of the trust) or does not hold a beneficial interest in the trust that could potentially be significant to the trust. 3,274 Commercial mortgages and other consumer securitizations CIB originates and securitizes commercial mortgage loans, and engages in underwriting and trading activities involving the securities issued by securitization trusts. CIB may retain unsold senior and/or subordinated interests (including amounts required to be held pursuant to credit risk retention rules) in commercial mortgage securitizations at the time of securitization but, generally, the Firm does not service commercial loan securitizations. Treasury and CIO may choose to invest in these securitizations as well. For commercial mortgage securitizations the power to direct the significant activities of the VIE generally is held by the servicer or investors in a specified class of securities ("controlling class"). The Firm generally does not retain an interest in the controlling class in its sponsored commercial mortgage securitization transactions. The Firm engages in certain re-securitization transactions in which debt securities are transferred to a VIE in exchange for new beneficial interests. These transfers occur in connection with both U.S. GSES and government agency sponsored VIES, which are backed by residential mortgages. The Firm's consolidation analysis is largely dependent on the Firm's role and interest in the re-securitization trusts. The following table presents the principal amount of securities transferred to re-securitization VIES. Year ended December 31, (in millions) Transfers of securities to VIES U.S. GSES and government agencies 2021 2020 2019 $ 53,923 $ 46,123 $ 25,852 Most re-securitizations with which the Firm is involved are client-driven transactions in which a specific client or group of clients is seeking a specific return or risk profile. For these transactions, the Firm has concluded that the decision-making power of the entity is shared between the Firm and its clients, considering the joint effort and decisions in establishing the re-securitization trust and its assets, as well as the significant economic interest the client holds in the re-securitization trust; therefore the Firm does not consolidate the re-securitization VIE. The Firm did not transfer any private label securities to re- securitization VIES during 2021, 2020 and 2019, respectively, and retained interests in any such Firm- sponsored VIES as of December 31, 2021 and 2020 were immaterial. Re-securitizations 671 1,753 2 - Refer to Consumer Credit Portfolio on pages 110-116, Wholesale Credit Portfolio on pages 117-128 for additional information on the consumer and wholesale credit portfolios. 252 JPMorgan Chase & Co./2021 Form 10-K Note 14 - Variable interest entities Refer to Note 1 on page 165 for a further description of JPMorgan Chase's accounting policies regarding consolidation of VIES. The following table summarizes the most significant types of Firm-sponsored VIES by business segment. The Firm considers a "Firm-sponsored" VIE to include any entity where: (1) JPMorgan Chase is the primary beneficiary of the structure; (2) the VIE is used by JPMorgan Chase to securitize Firm assets; (3) the VIE issues financial instruments with the JPMorgan Chase name; or (4) the entity is a JPMorgan Chase-administered asset-backed commercial paper conduit. Line of Business Transaction Type Activity 2021 Form 10-K page references Credit card securitization trusts CCB Mortgage securitization trusts Securitization of originated credit card receivables Servicing and securitization of both originated and purchased residential mortgages 253-254 254-256 Mortgage and other securitization trusts 254-256 CIB Multi-seller conduits Municipal bond vehicles Securitization of both originated and purchased residential and commercial mortgages, and other consumer loans Refer to Critical Accounting Estimates Used by the Firm on pages 150-153 for further information on the allowance for credit losses and related management judgments. Subsequent changes to this forecast and related estimates will be reflected in the provision for credit losses in future periods. (a) Reflects quarterly average of forecasted U.S. unemployment rate. (b) As of December 31, 2021, the year over year growth in U.S. real GDP in the forecast horizon of the central scenario is calculated as the percent change in U.S. real GDP levels from the prior year. This year over year growth rate replaces the previously disclosed pandemic- focused measure of the cumulative change in U.S. real GDP from pre- pandemic conditions at December 31, 2019. Prior periods have been revised to conform with the current presentation. 3.9% • a $2.6 billion net reduction in wholesale, across the LOBS. The Firm's allowance for credit losses is estimated using a weighted average of five internally developed macroeconomic scenarios. As of December 31, 2021, the Firm assigned more balanced weightings to both its adverse and upside scenarios compared to the significant weighting that the Firm placed on its adverse scenarios as of December 31, 2020, reflecting the sustained improvement and resilience of the macroeconomic environment, despite the ongoing impact of the COVID-19 pandemic. In addition, because the impact of the COVID-19 pandemic and governmental actions taken in response to the pandemic caused a dislocation in certain historical relationships used for modeling credit loss estimates, the Firm continues to place reliance on management judgment and make adjustments specific to that dislocation, although to a lesser extent than in 2020. The allowance for credit losses of $18.7 billion reflects remaining uncertainties, including the potential impact that additional waves or variants of COVID-19 may have on the pace of economic growth and near-term supply chain disruptions. The Firm's central case assumptions reflected U.S. unemployment rates and year over year growth in U.S. real GDP as follows: U.S. unemployment rate (a) YoY growth in U.S. real GDP (b) U.S. unemployment rate (a) YoY growth in U.S. real GDP (b) Assumptions at December 31, 2021 2Q22 4Q22 2Q23 4.2 % Assisting clients in accessing the financial markets in a cost-efficient manner and structuring transactions to meet investor needs 4.0 % 2.8 % 3.9 % 2.1 % Assumptions at December 31, 2020 2Q22 2Q21 4Q21 6.8 % 5.7 % 9.2 % 3.5 % 5.1 % 3.1 % the Financing of municipal bond investments 256-257 securitization VIES with continuing involvement Trading assets Other Investment financial securities assets held by JPMorgan Chase Securitization-related (a) Residential mortgage: Prime/Alt-A and option ARMS $ Subprime Commercial and other(b) 55,085 $ 10,966 150,694 942 $ 27 47,029 $ Total $ 216,745 $ 969 $ 10,115 93,698 150,842 974 $ 2 684 $ 95 $ Total interests Assets held in nonconsolidated VIES VIES The Firm's other business segments are also involved with VIES (both third-party and Firm-sponsored), but to a lesser extent, as follows: Asset & Wealth Management: AWM sponsors and manages certain funds that are deemed VIES. As asset manager of the funds, AWM earns a fee based on assets managed; the fee varies with each fund's investment objective and is competitively priced. For fund entities that qualify as VIES, AWM's interests are, in certain cases, considered to be significant variable interests that result in consolidation of the financial results of these entities. Commercial Banking: CB provides financing and lending-related services to a wide spectrum of clients, including certain third-party-sponsored entities that may meet the definition of a VIE. CB does not control the activities of these entities and does not consolidate these entities. CB's maximum loss exposure, regardless of whether the entity is a VIE, is generally limited to loans and lending-related commitments which are reported and disclosed in the same manner as any other third- party transaction. Corporate: Corporate is involved with entities that may meet the definition of VIES; however these entities are generally subject to specialized investment company accounting, which does not require the consolidation of investments, including VIES. In addition, Treasury and CIO invest in securities generally issued by third parties which may meet the definition of VIES (e.g., issuers of asset-backed securities). In general, the Firm does not have the power to direct the significant activities of these entities and therefore does not consolidate these entities. Refer to Note 10 for further information on the Firm's investment securities portfolio. In addition, CIB also invests in and provides financing and other services to VIEs sponsored by third parties. Refer to pages 257-258 of this Note for more information on consolidated VIE assets and liabilities as well as the VIES sponsored by third parties. Significant Firm-sponsored variable interest entities Credit card securitizations CCB's Card business may securitize originated credit card loans, primarily through the Chase Issuance Trust (the “Trust”). The Firm's continuing involvement in credit card securitizations includes servicing the receivables, retaining an undivided seller's interest in the receivables, retaining certain senior and subordinated securities and maintaining escrow accounts. The Firm consolidates the assets and liabilities of its sponsored credit card trusts as it is considered to be the primary beneficiary of these securitization trusts based on the Firm's ability to direct the activities of these VIES through its servicing responsibilities and other duties, including making decisions as to the receivables that are transferred into those trusts and as to any related modifications and workouts. Additionally, the nature and extent of the Firm's other continuing involvement with the trusts, as indicated above, obligates the Firm to absorb losses and gives the Firm the right to receive certain benefits from these VIES that could potentially be significant. 256 The underlying securitized credit card receivables and other assets of the securitization trusts are available only for payment of the beneficial interests issued by the securitization trusts; they are not available to pay the Firm's other obligations or the claims of the Firm's creditors. JPMorgan Chase & Co./2021 Form 10-K 253 Notes to consolidated financial statements maintained an average undivided interest in principal receivables owned by those trusts of approximately 57% and 39% for the years ended December 31, 2021 and 2020, respectively. The Firm did not retain any senior securities and retained $1.5 billion of subordinated securities in certain of its credit card securitization trusts at both December 31, 2021 and 2020. The Firm's undivided interests in the credit card trusts and securities retained are eliminated in consolidation. Firm-sponsored mortgage and other securitization trusts The Firm securitizes (or has securitized) originated and purchased residential mortgages, commercial mortgages and other consumer loans primarily in its CCB and CIB businesses. Depending on the particular transaction, as well as the respective business involved, the Firm may act as the servicer of the loans and/or retain certain beneficial interests in the securitization trusts. The following tables present the total unpaid principal amount of assets held in Firm-sponsored private-label securitization entities, including those in which the Firm has continuing involvement, and those that are consolidated by the Firm. Continuing involvement includes servicing the loans, holding senior interests or subordinated interests (including amounts required to be held pursuant to credit risk retention rules), recourse or guarantee arrangements, and derivative contracts. In certain instances, the Firm's only continuing involvement is servicing the loans. The Firm's maximum loss exposure from retained and purchased interests is the carrying value of these interests. December 31, 2021 (in millions) Principal amount outstanding Assets Total assets held in held by consolidated securitization securitization JPMorgan Chase interest in securitized assets in nonconsolidated VIES (c)(d)(e) The agreements with the credit card securitization trusts require the Firm to maintain a minimum undivided interest in the credit card trusts (generally 5%). As of December 31, 2021 and 2020, the Firm held undivided interests in Firm-sponsored credit card securitization trusts of $7.1 billion and $5.4 billion, respectively. The Firm 98 Total 42 Provision for loan losses (1,858) (4,838) (2,375) (9,071) Other (2) (4) (6) Ending balance at December 31, $ 1,765 $ 10,250 $ 4,371 $ 16,386 Allowance for lending-related commitments Beginning balance at January 1, $ NA 187 ΝΑ NA NA 6,892 NA $ 28,328 ΝΑ Gross charge-offs 630 3,651 283 4,564 Gross recoveries collected (619) (939) (141) (1,699) Net charge-offs 11 2,712 142 2,865 Write-offs of PCI loans (b) NA $ $ 2,222 ΝΑ $ 42 Total allowance for credit losses $ 1,878 $ 10,250 $ 6,519 $ 18,689 Allowance for loan losses by impairment methodology Asset-specific (c) (665) $ 313 $ 263 $ (89) Portfolio-based NA NA Total allowance for investment securities 2,261 $ 2,409 Cumulative effect of a change in accounting principle (a) ΝΑ ΝΑ ΝΑ ΝΑ Provision for lending-related commitments (75) (74) NA (149) 1 1 Ending balance at December 31, $ 113 $ - $ 2,148 $ Other 2,430 Cumulative effect of a change in accounting principle (a) 17,800 $ 604 $ 365 969 $ 1,667 $ 264 286 $ 473 800 $ 104 1,144 $ 910 2,818 500 1,931 $ 759 $ 904 $ 2,054 $ 3,318 (a) Loans that were modified in response to the COVID-19 pandemic continue to be risk-rated in accordance with the Firm's overall credit risk management framework. As of December 31, 2021, substantially all of these loans were considered performing. (b) When the discounted cash flows or collateral value equals or exceeds the amortized cost of the loan, the loan does not require an allowance. This typically occurs when the loans have been partially charged off and/or there have been interest payments received and applied to the loan balance. (c) Interest income on nonaccrual loans recognized on a cash basis were not material for the years ended December 31, 2021 and 2020. Loan modifications Certain loan modifications are considered to be TDRs as they provide various concessions to borrowers who are experiencing financial difficulty. Loans with short-term or other insignificant modifications that are not considered concessions are not TDRS nor are loans for which the Firm has elected to suspend TDR accounting guidance under the option provided by the CARES Act. New TDRs during the years ended December 31, 2021, 2020 and 2019 were $881 million, $734 million and $407 million, respectively. New TDRS during the years ended December 31, 2021, 2020 and 2019 reflected deferral of principal and interest payments, extending maturity dates and the receipt of assets in partial satisfaction of the loan predominantly in Other and Commercial and Industrial loan classes. The impact of these modifications resulting in new TDRS was not material to the Firm for the years ended December 31, 2021, 2020 and 2019. The carrying value of TDRs was $607 million and $954 million as of December 31, 2021 and 2020, respectively. JPMorgan Chase & Co./2021 Form 10-K 247 351 132 483 $ Notes to consolidated financial statements 326 $ Total nonaccrual loans (c) Nonaccrual loans The following table provides information on retained wholesale nonaccrual loans. December 31, (in millions) Secured by real estate 2021 2020 Commercial and industrial 2021 2020 Other 2021 2020 Total retained loans 2021 2020 Nonaccrual loans (a) With an allowance $ Without an allowance (b) 254 $ 72 $ Note 13 - Allowance for credit losses The Firm's allowance for credit losses represents management's estimate of expected credit losses over the remaining expected life of the Firm's financial assets measured at amortized cost and certain off-balance sheet lending-related commitments. The allowance for credit losses comprises: • The asset-specific component of the allowance for loans that have been or are expected to be modified in TDRS incorporates the effect of the modification on the loan's expected cash flows (including forgone interest, principal forgiveness, as well as other concessions), and also the potential for redefault. For residential real estate loans modified in or expected to be modified in TDRs, the Firm develops product-specific probability of default estimates, which are applied at a loan level to compute expected losses. In developing these probabilities of default, the Firm considers the relationship between the credit quality characteristics of the underlying loans and certain assumptions about housing prices and unemployment, based upon industry-wide data. The Firm also considers its own historical loss experience to-date based on actual redefaulted modified loans. For credit card loans modified in or expected to be modified in TDRs, expected losses incorporate projected delinquencies and charge-offs based on the Firm's historical experience by type of modification program. For wholesale loans modified or expected to be modified in TDRs, expected losses incorporate management's expectation of the borrower's ability to repay under the modified terms. Estimating the timing and amounts of future cash flows is highly judgmental as these cash flow projections rely upon estimates such as loss severities, asset valuations, default rates (including redefault rates on modified loans), the amounts and timing of interest or principal payments (including any expected prepayments) or other factors that are reflective of current and expected market conditions. These estimates are, in turn, dependent on factors such as the duration of current overall economic conditions, industry, portfolio, or borrower-specific factors, the expected outcome of insolvency proceedings as well as, in certain circumstances, other economic factors. All of these estimates and assumptions require significant management judgment and certain assumptions are highly subjective. JPMorgan Chase & Co./2021 Form 10-K 249 Notes to consolidated financial statements Allowance for credit losses and related information The table below summarizes information about the allowances for credit losses, and includes a breakdown of loans and lending-related commitments by impairment methodology. Refer to Note 10 for further information on the allowance for credit losses on investment securities. (Table continued on next page) Year ended December 31, (in millions) Allowance for loan losses Consumer, excluding credit card Credit card 2021 Wholesale Total Beginning balance at January 1, $ 3,636 $ recognized (for recoveries of prior charge-offs associated with improvements in the fair value of collateral). The Firm generally measures the asset-specific allowance as the difference between the amortized cost of the loan and the present value of the cash flows expected to be collected, discounted at the loan's original effective interest rate. Subsequent changes in impairment are generally recognized as an adjustment to the allowance for loan losses. For collateral-dependent loans, the fair value of collateral less estimated costs to sell is used to determine the charge-off amount for declines in value (to reduce the amortized cost of the loan to the fair value of collateral) or the amount of negative allowance that should be To determine the asset-specific component of the allowance, collateral-dependent loans (including those loans for which foreclosure is probable) and larger, nonaccrual risk-rated loans in the wholesale portfolio segment are generally evaluated individually, while smaller loans (both scored and risk-rated) are aggregated for evaluation using factors relevant for the respective class of assets. Asset-specific component the allowance for loan losses, which covers the Firm's retained loan portfolios (scored and risk-rated) and is presented separately on the Consolidated balance sheets, the allowance for lending-related commitments, which is presented on the Consolidated balance sheets in accounts payable and other liabilities, and the allowance for credit losses on investment securities, which is recognized within investment securities on the Consolidated balance sheets. The income statement effect of all changes in the allowance for credit losses is recognized in the provision for credit losses. Determining the appropriateness of the allowance for credit losses is complex and requires significant judgment by management about the effect of matters that are inherently uncertain. At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm. Subsequent evaluations of credit exposures, considering the macroeconomic conditions, forecasts and other factors then prevailing, may result in significant changes in the allowance for credit losses in future periods. The Firm's policies used to determine its allowance for loan losses and its allowance for lending-related commitments are described in the following paragraphs. Refer to Note 10 for a description of the policies used to determine the allowance for credit losses on investment securities. Methodology for allowances for loan losses and lending- related commitments The allowance for loan losses and allowance for lending- related commitments represents expected credit losses over the remaining expected life of retained loans and lending-related commitments that are not unconditionally cancellable. The Firm does not record an allowance for future draws on unconditionally cancellable lending-related commitments (e.g., credit cards). Expected losses related to accrued interest on credit card loans and certain performing, modified loans to borrowers impacted by COVID-19 are considered in the Firm's allowance for loan losses. However, the Firm does not record an allowance on other accrued interest receivables, due to its policy to write these receivables off no later than 90 days past due by reversing interest income. The expected life of each instrument is determined by considering its contractual term, expected prepayments, cancellation features, and certain extension and call options. The expected life of funded credit card loans is generally estimated by considering expected future payments on the credit card account, and determining how much of those amounts should be allocated to repayments 248 of the funded loan balance (as of the balance sheet date) versus other account activity. This allocation is made using an approach that incorporates the payment application requirements of the Credit Card Accountability Responsibility and Disclosure Act of 2009, generally paying down the highest interest rate balances first. The estimate of expected credit losses includes expected recoveries of amounts previously charged off or expected to be charged off, even if such recoveries result in a negative allowance. $ Collective and Individual Assessments . Relevant risk characteristics for the consumer portfolio include product type, delinquency status, current FICO scores, geographic distribution, and, for collateralized loans, current LTV ratios. • Relevant risk characteristics for the wholesale portfolio include LOB, geography, risk rating, delinquency status, level and type of collateral, industry, credit enhancement, product type, facility purpose, tenor, and payment terms. The majority of the Firm's credit exposures share risk characteristics with other similar exposures, and as a result are collectively assessed for impairment ("portfolio-based component"). The portfolio-based component covers consumer loans, performing risk-rated loans and certain lending-related commitments. If an exposure does not share risk characteristics with other exposures, the Firm generally estimates expected credit losses on an individual basis, considering expected repayment and conditions impacting that individual exposure ("asset-specific component"). The asset-specific component covers modified PCD loans, loans modified or reasonably expected to be modified in a TDR, collateral- dependent loans, as well as, risk-rated loans that have been placed on nonaccrual status. Portfolio-based component The portfolio-based component begins with a quantitative calculation that considers the likelihood of the borrower changing delinquency status or moving from one risk rating to another. The quantitative calculation covers expected credit losses over an instrument's expected life and is estimated by applying credit loss factors to the Firm's estimated exposure at default. The credit loss factors incorporate the probability of borrower default as well as loss severity in the event of default. They are derived using JPMorgan Chase & Co./2021 Form 10-K a weighted average of five internally developed macroeconomic scenarios over an eight-quarter forecast period, followed by a single year straight-line interpolation to revert to long run historical information for periods beyond the eight-quarter forecast period. The five macroeconomic scenarios consist of a central, relative adverse, extreme adverse, relative upside and extreme upside scenario, and are updated by the Firm's central forecasting team. The scenarios take into consideration the Firm's macroeconomic outlook, internal perspectives from subject matter experts across the Firm, and market consensus and involve a governed process that incorporates feedback from senior management across LOBS, Corporate Finance and Risk Management. The quantitative calculation is adjusted to take into consideration model imprecision, emerging risk assessments, trends and other subjective factors that are not yet reflected in the calculation. These adjustments are accomplished in part by analyzing the historical loss experience, including during stressed periods, for each major product or model. Management applies judgment in making this adjustment, including taking into account uncertainties associated with the economic and political conditions, quality of underwriting standards, borrower behavior, credit concentrations or deterioration within an industry, product or portfolio, as well as other relevant internal and external factors affecting the credit quality of the portfolio. In certain instances, the interrelationships between these factors create further uncertainties. The application of different inputs into the quantitative calculation, and the assumptions used by management to adjust the quantitative calculation, are subject to significant management judgment, and emphasizing one input or assumption over another, or considering other inputs or assumptions, could affect the estimate of the allowance for loan losses and the allowance for lending-related commitments. When calculating the allowance for loan losses and the allowance for lending-related commitments, the Firm assesses whether exposures share similar risk characteristics. If similar risk characteristics exist, the Firm estimates expected credit losses collectively, considering the risk associated with a particular pool and the probability that the exposures within the pool will deteriorate or default. The assessment of risk characteristics is subject to significant management judgment. Emphasizing one characteristic over another or considering additional characteristics could affect the allowance. 9,937 4,108 16,475 6,836 902 5,436 472 6,810 (631) (791) (155) (1,577) (536) (588) (57) (1,181) 174 4,286 799 5,259 366 4,848 415 5,629 954 ΝΑ 5,077 NA $ 5,683 $ 4,902 $ 13,123 $ 3,434 $ 5,184 $ 4,827 $ 13,445 297 5,517 (1,642) 4,172 ΝΑ NA ΝΑ 805 ΝΑ NA ΝΑ $ 5,683 $ 4,902 $ 13,123 $ 12 $ $ 1,179 $ 1,191 $ 12 $ $ 1,043 $ 1,055 133 2,538 $ 28,328 $ 151 151 974 10,886 4,431 16,291 (378) 5,348 479 5,449 2,538 1 (1) (1) 11 9 $ 3,636 $ 17,800 $ 6,892 1 $ Total Wholesale 2,255 558,099 $ 17,161 993,045 NA ΝΑ ΝΑ NA $ 295,556 $ 154,296 $ 560,354 $ 1,010,206 Collateral-dependent loans Net charge-offs Loans measured at fair value of collateral less cost to sell $ 33 $ 4,472 153,309 281,637 $ 987 PCI ΝΑ ΝΑ NA ΝΑ Total allowance for loan losses $ 1,765 $ 10,250 38 617 $ $ 16,386 Loans by impairment methodology Asset-specific (c) Portfolio-based PCI Total retained loans $ 13,919 $ 4,371 (35) $ 5,089 $ 764 - $ 453,571 454,335 483,159 $ 483,923 (a) Represents the impact to allowance for credit losses upon the adoption of CECL on January 1, 2020. Refer to Note 1 for further information. (b) Prior to the adoption of CECL, write-offs of PCI loans were recorded against the allowance for loan losses when actual losses for a pool exceeded estimated losses that were recorded as purchase accounting adjustments at the time of acquisition. A write-off of a PCI loan was recognized when the underlying loan was removed from a pool. (c) Includes collateral dependent loans, including those considered TDRS and those for which foreclosure is deemed probable, modified PCD loans and non- collateral dependent loans that have been modified or are reasonably expected to be modified in a TDR. Also includes risk-rated loans that have been 250 JPMorgan Chase & Co./2021 Form 10-K placed on nonaccrual status for the wholesale portfolio segment. The asset-specific credit card allowance for loans modified, or reasonably expected to be modified, in a TDR is calculated based on the loans' original contractual interest rates and does not consider any incremental penalty rates. (d) The allowance for lending-related commitments is reported in accounts payable and other liabilities on the Consolidated balance sheets. (e) At December 31, 2021, 2020 and 2019, lending-related commitments excluded $15.7 billion, $19.5 billion and $9.8 billion, respectively, for the consumer, excluding credit card portfolio segment; $730.5 billion, $658.5 billion and $650.7 billion, respectively, for the credit card portfolio segment; and $32.1 billion, $25.3 billion and $24.1 billion, respectively, for the wholesale portfolio segment, which were not subject to the allowance for lending- related commitments. Prior-period amount for wholesale lending-related commitments, including the amount not subject to allowance, has been revised to conform with the current presentation. (table continued from previous page) Consumer, excluding credit card Credit card 2020 Wholesale Consumer, excluding credit card Credit card 2019 764 $ 29,588 29,588 $ Allowance for lending-related commitments by impairment methodology Asset-specific $ Portfolio-based $$, 167 $ 167 Total allowance for lending-related commitments (d) $ 71 113 113 2,094 $ $ 2,148 $ 2,261 Lending-related commitments by impairment methodology Asset-specific $ - $ - $ Portfolio-based (e) Total lending-related commitments 1,981 $ perform is conditional and is limited by certain events ("Termination Events"), which include bankruptcy or failure to pay by the municipal bond issuer or credit enhancement provider, an event of taxability on the municipal bonds or the immediate downgrade of the municipal bond to below investment grade. In addition, the liquidity provider's exposure is typically further limited by the high credit quality of the underlying municipal bonds, the excess collateralization in the vehicle, or, in certain transactions, the reimbursement agreements with the Residual holders. 169 2020 2019 $ 2,215 $ 2,629 $ 1,618 The table below outlines the key economic assumptions used to determine the fair value of the Firm's MSRs at December 31, 2021 and 2020, and outlines the sensitivities of those fair values to immediate adverse changes in those assumptions, as defined below. December 31, 2021 (in millions, except rates) 2021 2020 9.90 % 14.90 % $ (210) $ (206) (404) 6.44 % Weighted-average prepayment speed assumption (constant prepayment rate) Impact on fair value of 10% adverse change Impact on fair value of 20% adverse change Weighted-average option adjusted spread (a) Impact on fair value of 100 basis points adverse change (392) 7.19 % Operating revenue: Production revenue 448 522 1.8 2.0 (b) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (c) Represents changes in prepayments other than those attributable to changes in market interest rates. (d) Represents amounts the Firm pays as the servicer (e.g., scheduled principal and interest, taxes and insurance), which will generally be reimbursed within a short period of time after the advance from future cash flows from the trust or the underlying loans. The Firm's credit risk associated with these servicer advances is minimal because reimbursement of the advances is typically senior to all cash payments to investors. In addition, the Firm maintains the right to stop payment to investors if the collateral is insufficient to cover the advance. However, certain of these servicer advances may not be recoverable if they were not made in accordance with applicable rules and agreements. Net mortgage servicing revenue: (e) The decrease in projected cash flows was largely related to default servicing assumption updates. 263 Notes to consolidated financial statements The following table presents the components of mortgage fees and related income (including the impact of MSR risk management activities) for the years ended December 31, 2021, 2020 and 2019. Year ended December 31, (in millions) CCB mortgage fees and related income JPMorgan Chase & Co./2021 Form 10-K $ (225) $ (134) Impact on fair value of 200 basis points adverse change value due to other inputs and assumptions in model (b) (306) 28 (287) Change in derivative fair value and other Other changes in MSR asset fair (623) Total risk management (525) (18) Total net mortgage servicing revenue (56) 450 1,522 (893) (1,568) 404 (433) (258) Loan servicing revenue 1,257 1,367 1,533 Changes in MSR asset fair value due to collection/realization of expected cash flows (788) Total operating revenue 469 (899) 468 (951) 582 Changes in MSR asset fair value due to market interest rates and other(a) 1,639 1,325 1,298 520 1.6 Servicer advances, net of an allowance for uncollectible amounts, at December 31, (in billions)(d) (a) Includes excess MSRS transferred to agency-sponsored trusts in exchange for stripped mortgage backed securities ("SMBS") for the years ended December 31, 2020 and 2019. In each transaction, a portion of the SMBS was acquired by third parties at the transaction date; the Firm acquired the remaining balance of those SMBS as trading securities. $ 3,276 $ 4,699 $ 6,130 1,659 944 2019 1,384 248 105 (114) (176) (789) 2,908 1,016 1,363 2020 2021 Changes due to market interest rates and other (b) units and JPMorgan Chase's market capitalization. In evaluating this comparison, management considers several factors, including (i) a control premium that would exist in a market transaction, (ii) factors related to the level of execution risk that would exist at the Firmwide level that do not exist at the reporting unit level and (iii) short-term market volatility and other factors that do not directly affect the value of individual reporting units. Unanticipated declines in business performance, increases in credit losses, increases in capital requirements, as well as deterioration in economic or market conditions, adverse regulatory or legislative changes or increases in the estimated market cost of equity, could cause the estimated fair values of the Firm's reporting units to decline in the future, which could result in a material impairment charge to earnings in a future period related to some portion of the associated goodwill. Mortgage servicing rights MSRS represent the fair value of expected future cash flows for performing servicing activities for others. The fair value considers estimated future servicing fees and ancillary revenue, offset by estimated costs to service the loans, and generally declines over time as net servicing cash flows are received, effectively amortizing the MSR asset against contractual servicing and ancillary fee income. MSRs are either purchased from third parties or recognized upon sale or securitization of mortgage loans if servicing is retained. As permitted by U.S. GAAP, the Firm has elected to account for its MSRS at fair value. The Firm treats its MSRs as a single class of servicing assets based on the availability of market inputs used to measure the fair value of its MSR asset and its treatment of MSRS as one aggregate pool for risk management purposes. The Firm estimates the fair value of MSRS using an option-adjusted spread ("OAS”) model, which projects MSR cash flows over multiple interest rate scenarios in conjunction with the Firm's prepayment model, and then discounts these cash flows at risk-adjusted rates. The model considers portfolio characteristics, contractually specified servicing fees, prepayment assumptions, delinquency rates, costs to service, late charges and other ancillary revenue, and other economic factors. The Firm compares fair value estimates and assumptions to observable market data where available, and also considers recent market activity and actual portfolio experience. 262 JPMorgan Chase & Co./2021 Form 10-K The fair value of MSRS is sensitive to changes in interest rates, including their effect on prepayment speeds. MSRs typically decrease in value when interest rates decline because declining interest rates tend to increase prepayments and therefore reduce the expected life of the net servicing cash flows that comprise the MSR asset. Conversely, securities (e.g., mortgage-backed securities), and certain derivatives (e.g., those for which the Firm receives fixed-rate interest payments) increase in value when interest rates decline. JPMorgan Chase uses combinations of derivatives and securities to manage the risk of changes in the fair value of MSRs. The intent is to offset any interest-rate related changes in the fair value of MSRs with changes in the fair value of the related risk management instruments. The following table summarizes MSR activity for the years ended December 31, 2021, 2020 and 2019. As of or for the year ended December 31, (in millions, except where otherwise noted) Fair value at beginning of period MSR activity: Originations of MSRS Purchase of MSRS Disposition of MSRs (a) Net additions/(dispositions) Changes due to collection/realization of expected cash flows Changes in valuation due to inputs and assumptions: 700 417 (788) (951) 98 (1,540) (1,180) Fair value at December 31, $ 5,494 $ Total changes in valuation due to inputs and assumptions 3,276 $ Change in unrealized gains/(losses) included in income related to MSRs held at December 31, Contractual service fees, late fees and other ancillary fees included in income $ 98 $ (1,540) $ (1,180) Third-party mortgage loans serviced at December 31, (in billions) 4,699 (287) 28 (306) 404 (1,568) (893) Changes in valuation due to other inputs and assumptions: Projected cash flows (e.g., cost to service) Discount rates Prepayment model changes and other(c) (e) 109 (54) (333) 199 153 (415) (117) (107) Total changes in valuation due to other inputs and assumptions (899) Notes to consolidated financial statements Total CCB mortgage fees and related income 3,079 Weighted average discount rate Supplemental cash flow information 2021 2020 $ 7,888 $ 8,006 8,328 8,508 Weighted average remaining lease term (in years) 8.5 8.7 3.48 % Cash paid for amounts included in the measurement of lease liabilities - operating cash flows $ 1,656 $ 1,626 Supplemental non-cash information Right-of-use assets obtained in exchange for operating lease obligations 3.40 % $ Lease liabilities December 31, 2026 821 990 After 5 years 484 132 616 (in millions, except where otherwise noted) Right-of-use assets Total $ 101,604 265 Notes to consolidated financial statements Note 18 Leases Firm as lessee At December 31, 2021, JPMorgan Chase and its subsidiaries were obligated under a number of noncancellable leases, predominantly operating leases for premises and equipment used primarily for business purposes. These leases generally have terms of 20 years or less, determined based on the contractual maturity of the lease, and include periods covered by options to extend or terminate the lease when the Firm is reasonably certain that it will exercise those options. All leases with lease terms greater than twelve months are reported as a lease liability with a corresponding right-of-use ("ROU”) asset. None of these lease agreements impose restrictions on the Firm's ability to pay dividends, engage in debt or equity financing transactions or enter into further lease agreements. Certain of these leases contain escalation clauses that will increase rental payments based on maintenance, utility and tax increases, which are non-lease components. The Firm elected not to separate lease and non-lease components of a contract for its real estate leases. As such, real estate lease payments represent payments on both lease and non-lease components. Operating lease liabilities and ROU assets are recognized at the lease commencement date based on the present value of the future minimum lease payments over the lease term. The future lease payments are discounted at a rate that represents the Firm's collateralized borrowing rate for financing instruments of a similar term and are included in accounts payable and other liabilities. The operating lease ROU asset, included in premises and equipment, also includes any lease prepayments made, plus initial direct costs incurred, less any lease incentives received. Rental expense associated with operating leases is recognized on a straight-line basis over the lease term, and generally included in occupancy expense in the Consolidated statements of income. The following tables provide information related to the Firm's operating leases: $ 49,490 $ 52,114 1,167 $ 1,350 Year ended December 31, Total future minimum lease payments Less: Imputed interest Total $ 1,572 1,435 1,285 After 2026 1,115 3,453 9,722 (1,394) $ 8,328 In addition to the table above, as of December 31, 2021, the Firm had additional future operating lease commitments of $0.9 billion that were signed but had not yet commenced. These operating leases will commence between 2022 and 2023 with lease terms up to 22 years. 266 JPMorgan Chase & Co./2021 Form 10-K 862 2026 2025 2024 (in millions) Rental expense 2021 2020 Gross rental expense $ 2,086 $ 2,094 Sublease rental income Net rental expense (129) (166) $ 1,957 $ 1,928 The following table presents future payments under operating leases as of December 31, 2021: Year ended December 31, (in millions) 2022 2023 240 38 202 2025 $9,873 at fair value) (a) $ 638,879 $ 572,711 Interest-bearing (included $629 and $2,567 at fair value)" 1,432,578 1,197,032 2,071,457 Noninterest-bearing (included $8,115 and 1,769,743 Total deposits in U.S. offices Non-U.S. offices Noninterest-bearing (included $2,420 and $1,486 at fair value) (a) 26,229 23,435 Interest-bearing (included $169 and $558 at fair value) 364,617 351,079 (a) December 31, (in millions) 2020 2021 2,035 11 12 1 1,015 (165) (a) Includes the impact of operational risk and regulatory capital. Changes in fair value based on variations in assumptions generally cannot be easily extrapolated, because the relationship of the change in the assumptions to the change in fair value are often highly interrelated and may not be linear. In this table, the effect that a change in a particular assumption may have on the fair value is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another, which would either magnify or counteract the impact of the initial change. All other Mortgage fees and related income $ 2,170 $ 3,091 $ 2,036 (a) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (b) Represents the aggregate impact of changes in model inputs and assumptions such as projected cash flows (e.g., cost to service), discount rates and changes in prepayments other than those attributable to changes in market interest rates (e.g., changes in prepayments due to changes in home prices). 264 JPMorgan Chase & Co./2021 Form 10-K Note 16 - Premises and equipment Premises and equipment, including leasehold improvements, are carried at cost less accumulated depreciation and amortization. JPMorgan Chase computes depreciation using the straight-line method over the estimated useful life of an asset. For leasehold improvements, the Firm uses the straight-line method computed over the lesser of the remainder of the lease term, or estimated useful life of the improvements. JPMorgan Chase capitalizes certain costs associated with the acquisition or development of internal-use software. Once the software is ready for its intended use, these costs are amortized on a straight-line basis over the software's expected useful life and reviewed for impairment on an ongoing basis. Note 17 - Deposits At December 31, 2021 and 2020, noninterest-bearing and interest-bearing deposits were as follows. U.S. offices Total deposits in non-U.S. offices Total deposits 2,159 390,846 $ 2,462,303 (in millions) U.S. Non-U.S. Total 2022 $ 47,595 $ 50,805 December 31, 2021 $ 98,400 771 308 1,079 2024 269 10 279 2023 At December 31, 2021, the maturities of interest-bearing time deposits were as follows. (b) Prior-period amount has been revised to conform with the current presentation. (a) Represents all time deposits in non-U.S.offices as these deposits typically exceed the insured limit. $2,144,257 JPMorgan Chase & Co./2021 Form 10-K (a) Includes structured notes classified as deposits for which the fair value option has been elected. Refer to Note 3 for further discussion. At December 31, 2021 and 2020, time deposits in denominations that met or exceeded the insured limit were as follows. December 31, (in millions) U.S. offices Non-U.S. offices (a) Total 2021 2020 $ 38,970 54,535 $ 33,812 50,776 $ 93,505 $ 84,588 (b) 374,514 261 Risk management: The primary method the Firm uses to estimate the fair value of its reporting units is the income approach. This approach projects cash flows for the forecast period and uses the perpetuity growth method to calculate terminal values. These cash flows and terminal values are then discounted using an appropriate discount rate. Projections of cash flows are based on the reporting units' earnings forecasts which are reviewed with senior management of the Firm. The discount rate used for each reporting unit represents an estimate of the cost of equity for that reporting unit and is determined considering the Firm's overall estimated cost of equity (estimated using the Capital Asset Pricing Model), as adjusted for the risk characteristics specific to each reporting unit (for example, for higher levels of risk or uncertainty associated with the business or management's forecasts and assumptions). To assess the reasonableness of the discount rates used for each reporting unit, management compares the discount rate to the estimated cost of equity for publicly traded institutions with similar businesses and risk characteristics. In addition, the weighted average cost of equity (aggregating the various reporting units) is compared with the Firm's overall estimated cost of equity to ensure reasonableness. The valuations derived from the discounted cash flow analysis are then compared with market-based trading and transaction multiples for relevant competitors. Trading and transaction comparables are used as general indicators to assess the overall reasonableness of the estimated fair values, although precise conclusions generally cannot be drawn due to the differences that naturally exist between the Firm's businesses and competitor institutions. Management also takes into consideration a comparison between the aggregate fair values of the Firm's reporting 89 Total $ 1,934 $ 37,619 $ 681 $ 40,234 $ 17,578 $ 4,946 10,556 1,902 318 233 $ (a) Includes residential and commercial mortgage securitizations. (c) Includes assets classified as cash and other assets on the Consolidated balance sheets. (b) Largely includes purchased supply chain finance receivables and purchased auto loan securitizations in CIB. (d) The assets of the consolidated VIES included in the program types above are used to settle the liabilities of those entities. The assets and liabilities include third-party assets and liabilities of consolidated VIES and exclude intercompany balances that eliminate in consolidation. (e) The interest-bearing beneficial interest liabilities issued by consolidated VIES are classified in the line item on the Consolidated balance sheets titled, "Beneficial interests issued by consolidated variable interest entities." The holders of these beneficial interests generally do not have recourse to the general credit of JPMorgan Chase. Included in beneficial interests in VIE assets are long-term beneficial interests of $2.6 billion and $5.2 billion at December 31, 2021 and 2020, respectively. (f) Includes liabilities classified as accounts payable and other liabilities on the Consolidated balance sheets. JPMorgan Chase & Co./2021 Form 10-K 17,811 108 89 427 249 $ 148 $ 188 12,110 $ 23,977 Municipal bond vehicles 1,930 2 1,932 4,943 $ 10,523 1,902 3 $ 33 Mortgage securitization entities (a Other 2 1,694 176 94 1,788 210 257 11,962 23,787 Notes to consolidated financial statements The Firm enters into transactions with VIES structured by other parties. These include, for example, acting as a derivative counterparty, liquidity provider, investor, underwriter, placement agent, remarketing agent, trustee or custodian. These transactions are conducted at arm's- length, and individual credit decisions are based on the analysis of the specific VIE, taking into consideration the quality of the underlying assets. Where the Firm does not have the power to direct the activities of the VIE that most significantly impact the VIE's economic performance, or a variable interest that could potentially be significant, the Firm generally does not consolidate the VIE, but it records and reports these positions on its Consolidated balance sheets in the same manner it would record and report positions in respect of any other third-party transaction. Tax credit vehicles Residential mortgage (d) $ 23,876 $ 14,917 $ 7,103 $ Commercial mortgage and other(e) 6,624 9,957 $ Commercial and other(e) 9,390 All cash flows during the period: (a) Proceeds received from loan sales as financial instruments(c) $ Servicing fees collected 24,450 $ 153 $ Residential Residential Commercial mortgage and other(e) (d) The Firm holds investments in unconsolidated tax credit vehicles, which are limited partnerships and similar entities that own and operate affordable housing, energy, and other projects. These entities are primarily considered VIES. A third party is typically the general partner or managing member and has control over the significant activities of the tax credit vehicles, and accordingly the Firm does not consolidate tax credit vehicles. The Firm generally invests in these partnerships as a limited partner and earns a return primarily through the receipt of tax credits allocated to the projects. The maximum loss exposure, represented by equity investments and funding commitments, was $26.8 billion and $23.6 billion, of which $9.4 billion and $8.7 billion was unfunded at December 31, 2021 and 2020, respectively. The prior-period maximum loss exposure amount has been revised to conform with the current presentation. The Firm assesses each project and to reduce the risk of loss, may withhold varying amounts of its capital investment until the project qualifies for tax credits. Refer to Note 25 for further information on affordable housing tax credits. Refer to Note 28 for more information on off- balance sheet lending-related commitments. Customer municipal bond vehicles (TOB trusts) The Firm may provide various services to customer TOB trusts, including remarketing agent, liquidity or tender option provider. In certain customer TOB transactions, the Firm, as liquidity provider, has entered into a reimbursement agreement with the Residual holder. In those transactions, upon the termination of the vehicle, the Firm has recourse to the third-party Residual holders for any shortfall. The Firm does not have any intent to protect Residual holders from potential losses on any of the underlying municipal bonds. The Firm does not consolidate customer TOB trusts, since the Firm does not have the power to make decisions that significantly impact the economic performance of the municipal bond vehicle. The Firm's maximum exposure as a liquidity provider to customer TOB trusts at December 31, 2021 and 2020, was $6.8 billion and $6.7 billion, respectively. The fair value of assets held by such VIES at both December 31, 2021 and 2020 was $10.5 billion. Loan securitizations The Firm has securitized and sold a variety of loans, including residential mortgages, credit card receivables, and commercial mortgages. The purposes of these securitization transactions were to satisfy investor demand and to generate liquidity for the Firm. For loan securitizations in which the Firm is not required to consolidate the trust, the Firm records the transfer of the loan receivable to the trust as a sale when all of the following accounting criteria for a sale are met: (1) the transferred financial assets are legally isolated from the Firm's creditors; (2) the transferee or beneficial interest holder can pledge or exchange the transferred financial assets; and (3) the Firm does not maintain effective control over the transferred financial assets (e.g., the Firm cannot repurchase the transferred assets before their maturity and it does not have the ability to unilaterally cause the holder to return the transferred assets). For loan securitizations accounted for as a sale, the Firm recognizes a gain or loss based on the difference between the value of proceeds received (including cash, beneficial interests, or servicing assets received) and the carrying value of the assets sold. Gains and losses on securitizations are reported in noninterest revenue. 258 JPMorgan Chase & Co./2021 Form 10-K Securitization activity The following table provides information related to the Firm's securitization activities for the years ended December 31, 2021, 2020 and 2019, related to assets held in Firm-sponsored securitization entities that were not consolidated by the Firm, and where sale accounting was achieved at the time of the securitization. 2021 2020 2019 Year ended December 31, (in millions) Principal securitized VIES sponsored by third parties 15,044 2 $ Other(f) Total liabilities - JPMorgan Chase & Co./2021 Form 10-K 1 11,108 19,883 $ Beneficial interests in VIE assets (e) 102 $ 11,210 19,955 $ 2,397 $ 6,198 1 $ 2,398 41 6,239 71 assets (d) Other(c) Loans Consolidated VIE assets and liabilities Holders of the floaters may "put," or tender, their floaters to the TOB trust. If the remarketing agent cannot successfully remarket the floaters to another investor, the liquidity provider either provides a loan to the TOB trust for the TOB trust's purchase of the floaters, or it directly purchases the tendered floaters. TOB trusts are considered to be variable interest entities. The Firm consolidates non-customer TOB trusts because as the Residual holder, the Firm has the right to make decisions that significantly impact the economic performance of the municipal bond vehicle, and it has the right to receive benefits and bear losses that could potentially be significant to the municipal bond vehicle. The following table presents information on assets and liabilities related to VIES consolidated by the Firm as of December 31, 2021 and 2020. December 31, 2021 (in millions) VIE program type Firm-sponsored credit card trusts Firm-administered multi-seller conduits Municipal bond vehicles Mortgage securitization entities (a) Other Total Assets Liabilities Trading assets Total 2,009 Firm-administered multi-seller conduits - 2,011 10,995 Assets Liabilities December 31, 2020 (in millions) Trading assets Loans Other(c) 245 $ Total assets(d) (e) Other(f) Total liabilities VIE program type Firm-sponsored credit card trusts $ - Beneficial interests in VIE assetse 10,750 $ 35,524 $ 490 $ 1,976 - 1,976 955 32 (b) 1,078 283 987 1,361 179 85 264 118 118 $ 2,010 $ 33,024 $ 2 $ $ 6,865 Total loans securitized $ 47,029 $ 10,115 93,698 41,265 12,154 92,351 $ Commercial and other 2,466 $ 4,988 $ 2,406 1,456 5,958 17 $ 16 288 212 179 30 1,609 Subprime Prime/Alt-A & option ARMS Residential mortgage: 2020 1,022 $ 1,413 5 9 36 (a) Predominantly all of these amounts relate to loans that have been repurchased from Ginnie Mae loan pools. (b) Relates to voluntary repurchases of loans, which are included in accrued interest and accounts receivable. 64 The table below includes information about components of and delinquencies related to nonconsolidated securitized financial assets held in Firm-sponsored private-label securitization entities, in which the Firm has continuing involvement as of December 31, 2021 and 2020. Securitized assets As of or for the year ended December 31, (in millions) 2021 2020 90 days past due 2021 2020 Net liquidation losses 2021 2020 Securitized loans $ 150,842 $ 145,770 $ 2021 5,531 $ $ $ 49,248 2020 $ 47,823 1,124 (57) 2019 $ 47,471 349 3 2021 $ 50,315 $ 49,248 $ 47,823 (a) For 2021, represents estimated goodwill associated with the acquisitions of Nutmeg in Corporate, OpenInvest and Campbell Global in AWM, and Frank and The Infatuation in CCB. For 2020, represents estimated goodwill associated with the acquisitions of cxLoyalty in CCB and 55ip in AWM. For 2019, represents goodwill associated with the acquisition of InstaMed. This goodwill was allocated to CIB, CB and CCB. Goodwill impairment testing The Firm's goodwill was not impaired at December 31, 2021, 2020 and 2019. Effective January 1, 2020, the Firm adopted new accounting guidance related to goodwill impairment testing. The adoption of the guidance requires recognition of an impairment loss when the estimated fair value of a reporting unit falls below its carrying value. It eliminated the requirement that an impairment loss be recognized only if the estimated implied fair value of the goodwill is below its carrying value. The goodwill impairment test is generally performed by comparing the current fair value of each reporting unit with its carrying value. If the fair value is in excess of the carrying value, then the reporting unit's goodwill is considered not to be impaired. If the fair value is less than the carrying value, then an impairment charge is recognized for the amount by which the reporting unit's carrying value exceeds its fair value, up to the amount of goodwill allocated to that reporting unit. The Firm uses the reporting units' allocated capital plus goodwill and other intangible assets as a proxy for the carrying values of equity for the reporting units in the goodwill impairment testing. Reporting unit equity is determined on a similar basis as the allocation of capital to the LOBS which takes into consideration a variety of factors including capital levels of similarly rated peers and applicable regulatory capital requirements. Proposed LOB capital levels are incorporated into the Firm's annual budget process, which is reviewed by the Firm's Board of Directors. Allocated capital is further reviewed periodically and updated as needed. 7,321 $ (b) Primarily foreign currency adjustments and adjustments to goodwill related to prior period acquisitions. Balance at December 31, Business combinations (a) Other (b) Balance at beginning of period Changes during the period from: 321 $ 421 260 JPMorgan Chase & Co./2021 Form 10-K Note 15 - Goodwill and Mortgage servicing rights Goodwill Goodwill is recorded upon completion of a business combination as the difference between the purchase price and the fair value of the net assets acquired, and can be adjusted up to one year from the acquisition date as more information is obtained about the fair value of assets acquired and liabilities assumed. Subsequent to initial recognition, goodwill is not amortized but is tested for impairment during the fourth quarter of each fiscal year, or more often if events or circumstances, such as adverse changes in the business climate, indicate that there may be an impairment. The goodwill associated with each business combination is allocated to the related reporting units, which are generally determined based on how the Firm's businesses are managed and how they are reviewed. The following table presents goodwill attributed to the reportable business segments and Corporate. December 31, (in millions) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset & Wealth Management Corporate (a) Total goodwill 2021 2020 2019 $31,474 $31,311 $30,133 7,906 7,913 7,901 2,986 2,985 2,982 7,222 7,039 6,807 727 $ 50,315 $49,248 $47,823 (a) For goodwill in Corporate acquired in the third quarter of 2021, the Firm elected to perform a qualitative impairment assessment, as permitted under U.S. GAAP. The following table presents changes in the carrying amount of goodwill. Year ended December 31, (in millions) 13,352 mortgage loans (b) 1,412 13 Real estate owned 2021 2020 2019 Residential mortgage retained interest: Weighted-average life (in years) 3.9 4.7 Year ended December 31, Weighted-average discount rate 8.2 % Commercial mortgage retained interest: Weighted-average life (in years) 6.0 Weighted-average discount rate 1.2 % 6.9 3.0 % 3.3 % 7.4 % 4.8 Key assumptions used to value retained interests originated during the year are shown in the table below. $ Foreclosed government-guaranteed residential 10,238 $ 9,544 1 211 1 Cash flows received on interests 578 273 801 239 287 507 2 237 (b) Predominantly includes Level 2 assets. (c) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. (d) Represents prime mortgages. Excludes loan securitization activity related to U.S. GSEs and government agencies. (e) Includes commercial mortgage and other consumer loans. 6.4 4.1 % (a) Excludes re-securitization transactions. JPMorgan Chase & Co./2021 Form 10-K $ 103,447 $ 80,231 $ $ 9 $ 6 $ 91,495 499 (a) Includes securities from U.S. GSES and Ginnie Mae that are generally sold shortly after receipt or retained as part of the Firm's investment securities portfolio. (b) Included in Level 2 assets. (c) Excludes the value of MSRS retained upon the sale of loans. (d) Gains/(losses) on loan sales include the value of MSRs. Gains/(losses) on loan sales (d)(e) (e) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. In addition to the Firm's obligation to repurchase certain loans due to material breaches of representations and warranties as discussed in Note 28, the Firm also has the option to repurchase delinquent loans that it services for Ginnie Mae loan pools, as well as for other U.S. government agencies under certain arrangements. The Firm typically elects to repurchase delinquent loans from Ginnie Mae loan pools as it continues to service them and/or manage the foreclosure process in accordance with the applicable requirements, and such loans continue to be insured or guaranteed. When the Firm's repurchase option becomes exercisable, such loans must be reported on the Consolidated balance sheets as a loan with a corresponding liability. Refer to Note 12 for additional information. The following table presents loans the Firm repurchased or had an option to repurchase, real estate owned, and foreclosed government-guaranteed residential mortgage loans recognized on the Firm's Consolidated balance sheets as of December 31, 2021 and 2020. Substantially all of these loans and real estate are insured or guaranteed by U.S. government agencies. December 31, Loans repurchased or option to repurchase (a) $ Loans and excess MSRS sold to U.S. government- sponsored enterprises and loans in securitization transactions pursuant to Ginnie Mae guidelines In addition to the amounts reported in the securitization activity tables above, the Firm, in the normal course of business, sells originated and purchased mortgage loans and certain originated excess MSRS on a nonrecourse basis, predominantly to U.S. GSES. These loans and excess MSRs are sold primarily for the purpose of securitization by the U.S. GSES, who provide certain guarantee provisions (e.g., credit enhancement of the loans). The Firm also sells loans into securitization transactions pursuant to Ginnie Mae guidelines; these loans are typically insured or guaranteed by another U.S. government agency. The Firm does not consolidate the securitization vehicles underlying these transactions as it is not the primary beneficiary. For a limited number of loan sales, the Firm is obligated to share a portion of the credit risk associated with the sold loans with the purchaser. Refer to Note 28 for additional information about the Firm's loan sales- and securitization- related indemnifications. Refer to Note 15 for additional information on MSRs. (in millions) Options to repurchase delinquent loans Total proceeds received from loan sales) Loan delinquencies and liquidation losses 80,186 91,422 The following table summarizes the activities related to loans sold to the U.S. GSES, and loans in securitization transactions pursuant to Ginnie Mae guidelines. Year ended December 31, (in millions) Carrying value of loans sold 2020 2019 $ 105,035 $ 81,153 $ 92,349 Proceeds received from loan sales as cash 2021 161 $ 103,286 259 $ Proceeds from loan sales as securities (a)(b) 73 Notes to consolidated financial statements 45 $ Yes, of course, it is true that large government actions dramatically helped individuals, compa- nies (including banks) and the economy overall. But it is also true that banks performed magnifi- cently during the COVID-19 crisis. They extended a huge amount of credit, waived fees and post- poned debt repayment, and were at the forefront of delivering Paycheck Protection Program (PPP) loans to small businesses. And they did it the right way, protecting government money by trying to make legitimate loans to borrowers in need. By contrast, nonbanks were involved in instances of illegitimate PPP loans and Economic Injury Disaster Loan assistance, as well as stimu- lus money fraud, often at rates almost five times those of traditional banks. As for us: JPMorgan Chase was the #1 PPP lender - over the life of the program, we funded more than 400,000 loans totaling over $40 billion. Since March 13, 2020, we delayed payments due and refunded fees for more than 3.5 million customer accounts - refunding more than $250 million for nearly 2 million consumer deposit and lending accounts and offering delayed payments and forbearance on more than 2 million mortgage, auto and credit card accounts, representing approximately $90 billion in loans. In 2020, we committed $250 million in global business and philanthropic initiatives, with particular focus on the people and communi- ties most vulnerable and hardest hit by the pandemic. the Great Recession when many banks were not. And fortunately, unlike during the Great Reces- sion, the U.S. economy was actually in good shape going into the COVID-19 recession. In addition, JPMorgan Chase launched several ambitious flagship programs, including our $30 billion commitment to help close the racial wealth gap and drive economic inclusion, which is described in more detail within this letter. unlike during While the U.S. government's actions were a ben- efit to the whole economy, including the banking industry, banks were more than able to weather the terrible financial storm while setting aside extensive reserves for potential future loan losses. Importantly, during this time, the Fed con- ducted two additional, severely adverse Compre- hensive Capital Analysis and Review stress tests, which projected bank results under extreme unemployment, GDP loss, market disruption and a smaller government stimulus. The results showed that banks could withstand these extreme conditions while continuing to finance the economy. 26 COMPETITIVE THREAT REDUX Size of the Financial Sector/Industry ($ in trillions) 2010 In 2020, we raised capital and provided credit totaling $2.3 trillion for customers and busi- nesses of all sizes, helping them meet payroll, avoid layoffs and fund operations during that first year of the pandemic crisis. U.S. bank liquid assets¹ Total U.S. debt and equity market 8.6 $ $ 2.8 - $ 10.9 $ 6.6 2021 1.5 $ 0.8 U.S. G-SIB market capitalization U.S. bank loans Size of banks in the financial system $ 136.4 $ 57.6 $ Within days of realizing COVID-19 was a pandemic that would virtually close large parts of the world's economies, the U.S. government moved with unprecedented speed. Fortunately, most banks were part of the solution • A new strategic economic and competitive framework, devised in partnership with our allies (particularly as it relates to China), which includes trade and industrial policy, as previ- ously discussed. This does need rebranding. Trade is only part of an economic relationship (there are investment rights, property rights, education, immigration rights and so on). We should always negotiate strategic economic agreements remembering that whether you emerge with a formal agreement or not, you likely have created a policy. The growing competition to banks from each other, shadow banks, fintechs and large technol- ogy companies is intensifying and clearly contrib- uting to the diminishing role of banks and public companies in the United States and the global financial system. Before we give an update on the structural shifts taking place, it would be good to address the question: How did banks perform during the recent COVID-19 crisis? Our leaders need to agree on what we want and then execute to get it done. At a minimum, we should all agree that we want: We need more real leaders - people who know how to get things done, who are capable and who can educate and explain to all citizens what we need and why. We need a renaissance of the American dream and American "can-do" exceptionalism. WE CAN HAVE A PATH FORWARD FOR U.S. POLICY: AGREE ON WHAT WE WANT, THEN EXECUTE. rejoin the TPP - it is the best geostrategic and trade arrangement possible with allied nations. This restructuring will likely take place over time and does not need to be extraordinarily disrup- tive. There will be winners and losers - some of the main beneficiaries will be Brazil, Canada, Mexico and friendly Southeast Asian nations. Along with reconfiguring our supply chains, we must create new trading systems with our allies. As mentioned above, my preference would be to Companies will diversify their supply chains simply to be more resilient. • The world's most prosperous economy, which would also mean having the world's reserve currency. The strength and the importance of the U.S. dollar are predicated on the strength and openness of the U.S. economy, the rule of law and the free movement of capital. For similar national security reasons, activities (including investment activities) that help create a national security risk - i.e., sharing critical technology with potential adversaries - should be restricted. There is no question that supply chains need to be restructured for three different reasons: THERE ARE COMPELLING REASONS FOR GLOBAL TRADE RESTRUCTURING. 23 Total U.S. broker dealer inventories All of these policies must be done in conjunction with our allies or they will not be effective - because without a united front, unfair economic and trade practices will still be allowed to flour- ish. If it were up to me, I would rejoin the Trans- Pacific Partnership (TPP). We need to look at trade as only one part of strategic economic part- nerships and that's exactly what TPP did. There is a lot at stake, but there is no reason why seri- ous, comprehensive, honest negotiations can't lead to good outcomes. (exports and imports). By contrast, China's total trade with Russia in 2021 totaled almost $150 billion. Clearly, these economic relationships are critical to China and the West - China also has a huge interest in making this work. For any products or materials that are essential for national security (think rare earths, 5G and semiconductors), the U.S. supply chain must either be domestic or open only to completely friendly allies. We cannot and should not ever be reliant on processes that can and will be used against us, especially when we are most vulnerable. BANKS PERFORMED MAGNIFICENTLY DURING THE COVID-19 CRISIS. • ⚫ A "Marshall Plan," as previously mentioned, to ensure energy security for us and our Euro- pean allies, requiring us to secure proper energy supplies immediately for the next few years (which can be done while reducing CO2 emissions and combatting climate change). Competitive Threat Redux 25 THE EXTRAORDINARY NEED FOR STRONG AMERICAN LEADERSHIP Then there are the counterexamples, countries sometimes flush with natural resources - Argen- tina, Cuba and Venezuela. Rarely is the successful nation the socialist or autocratic one. And all of the negative cases are either socialist govern- ments or governments hypothetically run in the name of the people. The successful nations, on the other hand, all are market-based economies of slightly different types with policies that grow their economy and share the nation's wealth. Sweden is a good example of a country that many consider socialist, but it is far from it. By most measures, Sweden is actually more of a market- based economy than the United States, and it has enormous wealth and extremely strong social safety nets. It is always instructive to look around the world at policies and countries that work - and policies and countries that don't work. For example, you can find countries that have done a great job pro- viding safety nets - without damaging labor - and building infrastructure efficiently without crippling regulations. A number of countries have succeeded in developing themselves, surprisingly often with minimal natural resources: Ireland, Israel, Singapore, South Korea and Sweden. Singapore has developed effective healthcare programs. Germany and Switzerland have created impressive work apprenticeship models, and Hong Kong has excelled at infrastructure. Another inspiring example is Ireland. After decades of sectarian strife and terrorism, Ireland is now a melting pot with a thriving economy due to good government policies. Learning from Other Countries' Successes and Failures Regulations and policies that foster growth and accomplish stated goals but don't cripple busi- ness innovation and investment. Policies need to be consistent, reliable and constantly reviewed to reduce red tape and increase efficiency. The war in Ukraine and the growing competitive- ness of China - including its growing military and strategic alliances across the globe - dictate that we move forward on our comprehensive needs. If we do not resolve our problems and restore effective long-term leadership, it is easy to envi- sion darker days ahead in both the economic and geopolitical realms. But with great leadership, America, our allies and the rest of the world will enjoy a brighter future. • - • A more equitable labor market that maximizes employment and values all jobs, effective and continuous job training for workers of all ages, and practices that better promote sharing the wealth i.e., higher minimum wages, an increased Earned Income Tax Credit (EITC), broader healthcare coverage and other related policies. ⚫ The strongest military in the world - continu- ally maintained, though used judiciously and in conjunction with our allies. The strength of the military needs to be matched by the strength of our diplomatic, development and intelligence agencies. THE EXTRAORDINARY NEED FOR STRONG AMERICAN LEADERSHIP 24 A strong America that respects all its citizens, helps the poor and disadvantaged, honors again the dignity of work, and demonstrates character and civility. And we all want well- functioning, healthy social safety nets. $ 2000 $ >50 2.2 $ ΝΑ $ 1.2 ΝΑ 금금 Nonbank share of mortgage originations Nonbank share of leveraged lending companies market capitalization Global exchanges and financial data U.S. neobanks – # of users (M)7 Cryptocurrency market capitalization capitalization Private and public fintech companies market Payments market capitalization competitors Size of nonbank 4.8 4.2 THE EXTRAORDINARY NEED FOR STRONG AMERICAN LEADERSHIP $ 14.0 $ 20.4 Google, Amazon, Facebook, Apple market capitalization5 $ 0.2 9% $ 0.5 LA XA $ 6.9 $ 1.2 29 $ 0.1 4.1 $ 68% 4.5 Shadow banks Hedge fund and private equity AUM² U.S. private equity backed companies (K) U.S. publicly listed companies (K)³ Total private direct credit4 $ 3.1 $ 9.7 1996 1.6 COMPETITIVE THREAT REDUX 28 Properly regulated banks are meant to protect and enhance the financial system. They are transpar- ent with regulators, and they strive mightily to protect the system from terrorism financing and tax evasion as they implement know your cus- tomer (KYC) and anti-money laundering laws. They protect clients' assets and clients' money in move- ment. They also help customers - from protecting their data and minimizing fraud and cyber risk to providing financial education - and must abide by social requirements, such as the Community Reinvestment Act, which requires banks to extend their services into lower-income communities. Regulators need to figure out what they really want to achieve. The pace of change and the size of the competition are extraordinary, and activity is accelerating. Walmart, for good reason (over 200 million cus- tomers visit their stores each week) can use new digital technologies to efficiently bring banking- type services to their customers. Apple, already a strong presence in banking-type services with Apple Pay and the Apple Card, is actively extend- ing services into other banking-type products, such as payment processing, credit risk assess- ment, person-to-person payment systems, mer- chant acquiring and buy-now-pay-later offers. The large tech companies, already 100% digital, have hundreds of millions of customers, enormous resources in data and proprietary systems - all of which give them an extraordinary competitive advantage. Banks around the world are already engaged in tough competition with each other. A quick review of the chart on page 27 shows the phenomenal size of nonbanks - from payments companies and fintechs to exchanges and Big Tech – that com- pete with traditional banks, but outside of the banking regulatory system, in providing certain financial services. And those don't include many others, such as Schwab, Fidelity or Vanguard - which also provide banking-type services. The data also doesn't show that last year alone, $130 billion was invested in fintech, allowing them to speed things up - and at scale. - Keep in mind that markets, not regulators, set capital requirements. If regulators set capital standards that are too high for banks to hold loans, then the markets will drive those loans outside of the banking system. There are also non-capital regulatory standards that can force activities out of the regulatory system, such as excessive reporting and social requirements, among others. Regulations have consequences, both intended and unintended - but many regulations are crafted with little regard for their interplay with other policies and their cumulative effect. As a result, regulations often are disconnected from their likely outcomes. This is particularly true when trying to determine what products and ser- vices will remain inside the regulatory system as opposed to those likely to move outside of it. THE ROLE OF BANKS IN THE GLOBAL FINANCIAL SYSTEM IS DIMINISHING. Banks have advantages and disadvantages. Some of the advantages, including economies of scale, profitability and brand, may only diminish slowly. Unfortunately, it also seems likely that some of the disadvantages, such as uneven or costly regu- lation, may not diminish at all. Other disadvan- tages, like legacy systems, will diminish over time. 54% 82% 87% Sources: FactSet, S&P Global Market Intelligence, Assets and Liabilities of Commercial Banks in the United States H.8 data, Financial Accounts of the United States Z.1 data, World Federation of Exchanges, Pitchbook, Preqin and CoinMarketCap G-SIB Global Systemically Important Banks AUM 1.0 Assets under management K = Thousands M = Millions For footnoted information, refer to page 47 in this Annual Report. COMPETITIVE THREAT REDUX 27 I also have very little doubt that if the severely adverse scenario played out, JPMorgan Chase would perform far better than the stress test pro- jections. One supporting data point: From March 5, 2020 to March 20, 2020, when the stock mar- ket fell 24% and the bond index spread gapped from 191 to 446 prior to major Fed intervention, our actual trading revenue was higher than nor- mal as we actively made markets for our clients. By contrast, the hypothetical stress test had us losing a huge amount of money in market- making, based on the way it is calculated. While I understand why regulators stress test this way - they are essentially trying to ensure that banks survive the worst-case scenario - the methodol- ogy clearly does not result in an accurate forecast of how our company would perform under adverse circumstances. NA Not applicable Although there will be global trade restructuring, lots of global trade (and trade with China) will remain even after trade partnerships have been altered. Keep in mind, China's trade with the West and the United States in 2021 totaled $3.6 trillion 10.1 Because we are dealing with a combination of cir- cumstances that we have never confronted before - the rise of a country equal in size to us, unfair trade and bilateral investment rights, and state- sponsored subsidies and competition – we will need to respond in equally unprecedented ways. We should stop complaining about unfair prac- tices and just take appropriate action. Both coun- tries can take unilateral actions as they see fit in the economic domain - and they already do and that is okay. We sometimes blame inflation on corporate prof- its - for example, the cost of meat in the United States is high not because of the profits earned by the meat packing industry but because of high cattle and feed costs and disruptions in logistics. Similarly, energy costs are high not because of price gouging but because of the dramatic decline in investments in energy, which results in reduced supply when demand goes up. Regulation has dra- matically impeded our ability to build good infra- structure in a timely manner - the cost of building a highway has more than tripled in 20 years purely because of expenses due to regulations. We have fallen into the rut of false narratives, which distracts us from facing reality. We don't define our problems properly. If you have the wrong diagnosis of a problem, you will certainly have the wrong solution. Even if you have the right diagnosis, you still may arrive at the wrong solution - but your odds are certainly much better. Our policies are often incomprehensible and uncoordinated, and our policy decisions frequently have no forethought and no identifica- tion of desired outcomes. GOVERNMENT, WITH ITS UNIQUE POWERS, HAS AN ESSENTIAL ROLE IN MANAGING THE ECONOMY - BUT IT NEEDS TO BE REALISTIC ABOUT ITS LIMITATIONS ON WHAT IT CAN AND CANNOT DO. THE EXTRAORDINARY NEED FOR STRONG AMERICAN LEADERSHIP 20 What we really need are free enterprise, more civic-minded companies and citizens, and extraor- dinarily competent government and policies. Nonetheless, many countries - inadvertently through decades of following bad policy or delib- erately by restricting freedoms - damage the full benefit of free enterprise and often discourage savings, innovation, and the free movement of people and labor. We all believe in great social safety nets that reduce poverty, provide opportu- nity for good jobs and serve as an engine for economic growth. But freedom slowly disappears when a country's government controls too much of its economy, and people in nearly every coun- try, free or not, do not like constantly being told what to do. It is disingenuous when political lead- ers say that government "built the roads" and then use that statement as an argument to sup- press free enterprise. The roads were built by the people and for the people so that all could travel and prosper. Free enterprise celebrates, and is inseparable from, human freedom and creativity, which ulti- mately are the sources of all human progress. The secret sauce of free enterprise is not only the free movement of capital but also, more importantly, the value of knowledge and free people exercising their rights. Freedom and its brother, free enterprise, properly regulated are the answer - not unconstrained capitalism nor crony capitalism, where business uses government and regula- tions to maintain its position or strengthen its hand. All interest groups, business groups included, should applaud good public policy and not resist it for self-serving reasons. Over the past 20 years, our economy has grown, on average, at only 2%. American ingenuity, work ethic, technology and business capability were able to overcome some - but not all - of our mismanagement. We should not accept mediocrity; we no longer imagine what should be: Over the past decade, we should have grown at 3.5%. America's moral, economic and military might all derive from our principles and are also predi- cated on the strength and competence of the American system. We must acknowledge that nurturing and maintaining our enormously pros- perous economy provides the foundation of that system. Ultimately, that economy is what pays for the best military the world has ever seen. BE NURTURED. OUR COUNTRY MUST REGAIN ITS COMPETENCE AND OUR PRINCIPLES, INCLUDING FREE ENTERPRISE, NEED TO - Our politics are dysfunctional, which has prevented some of our best, brightest and most competent to want to work in government. While we have plenty of economists, academics and lifetime pol- iticians in government, who I know are committed to doing their best, we need additional brain- power, capabilities and experience from leaders across all sectors of our society, including busi- ness. It is going to take extraordinary, broad- based leadership to solve our problems. TO MAINTAIN OUR COMPETITIVENESS, 19 THE EXTRAORDINARY NEED FOR STRONG AMERICAN LEADERSHIP Our country is not perfect, but our basic princi- ples - i.e., the rule of law, individual liberties, freedom of speech and religion, and the concept of equal opportunity - are still exceptional ideals that most of the world wants yet often is not able to achieve. These principles still make America In prior letters, I have detailed our poor manage- ment of basic policy in America and what the consequences have been from that dysfunction: ineffective education systems, soaring healthcare costs, excessive regulation and bureaucracy, the inability to plan and build infrastructure effi- ciently, inequitable taxes, a capricious and waste- ful litigation system, frustrating immigration poli- cies and reform, inefficient mortgage markets and housing policy, a partially untrained and unpre- pared labor force, excessive student debt, and the lack of proper federal government budgeting and spending, which lead to huge inefficiencies. Since I have covered these issues at length in the past, I will not elaborate on them here. I do, however, want to point out (and I find it disheartening) how readily we accept the failure, often with a chuckle, of our bureaucracy and policies. WHILE AMERICA HAS FLAWS, ITS ESSENTIAL STRENGTHS ENDURE. Many feel despondent about the "decline" of America. Our economy has had anemic growth for decades. COVID-19 and George Floyd's murder cast a spotlight on what we already knew – that our lower-income citizens, often minorities, suffer more in our society, particularly during reces- sions and times of turmoil. Continuing income inequality may very well be causing growing par- tisanship, as some people believe the American dream is fraying and that our system is unfair, leaving many of our citizens behind. goods and services. Such reorganization does not need to be a disaster or decoupling. With thought- ful analysis and execution, it should be rational and orderly. This is in everyone's best interest. It also is clear that trade and supply chains, where they affect matters of national security, need to be restructured. You simply cannot rely on coun- tries with different strategic interests for critical If Western allies across Europe and Asia realize there is power in strong partnership, it puts the Western world in a better position to address future challenges, including those posed by China's growth. This is applicable to areas where we have common interests (e.g., anti-terrorism, nuclear proliferation, climate change), as well as to areas where we may not (e.g., economic and political competition). The world does not want an arrogant America tell- ing everyone what to do but, instead, wants Amer- ica working with allies, collaborating and compro- mising. Most of the world would applaud mature, respectful and civil leadership by America. We can organize military and economic frameworks that make the world safe and prosperous for democ- racy and freedom only if we work with our allies. Even before the war in Ukraine jeopardized the world order, we were facing exceptional and enormous global challenges – nuclear prolifera- tion (this is still the biggest risk to mankind, bar none, and made all the more stark by the war in Ukraine), threats to cybersecurity, terrorism, climate change, pressures on free and fair trade, and vast inequities in society. Critical to solving these problems is strong American leadership. American global leadership is the best course for the world and for America - and our leadership needs to articulate to its citizens why this is the case. The war in Ukraine reminds us that in a troubled world, national security always becomes the paramount concern. We should never again forget that this is true even in peace- ful times - and we should never again be lulled into a false sense of security. Power abhors a vacuum, and it should be increasingly clear to all that without strong American leadership, chaos likely will prevail. - The Extraordinary Need for Strong American Leadership 7.3 To counter unfair competition on China's part (i.e., subsidies and state-sponsored monopolies), we will need to develop thoughtful policies and strategies that work. We also need to develop "industrial policies" that help industries impor- tant to national security (for example, semicon- ductors, 5G, rare earths and others) succeed. I believe this could be done intelligently and not as "handouts" or subsidies that create excessive profits. This will also require increased govern- ment R&D focused on activities that business simply cannot do alone - advanced science, military technologies, among others. the partner of choice for many countries and the destination of choice for many individuals. Our American system gave us one of the world's most prosperous and innovative economies. I do not like it when anyone disparages this wonderful country because of our flaws. Though our sins may be real, they are the sins of all countries. We can celebrate this country for having given so much to so many while acknowledging prior mis- takes and fixing them. It is shocking to me how many people denigrate not just America but free enterprise and the essential role of business. If America could open its borders to all, I have little doubt that billions of people, if they could, would want to come here, and few would leave. There are some things only the federal govern- ment can do among them, protect national security, operate federal courts, act as a central bank, perform certain research and development (R&D), and execute some national infrastructure. America has faced tough times before - the Civil War, World War I, the U.S. stock market crash of 1929 and the Great Depression that followed, World War II and 9/11, among others. As recently as the late 1960s and 1970s, we struggled with the loss of the Vietnam War, political and racial injustice, recessions and inflation. (Do you remember America's obsession and fear about the emergence of Japan as an economic power in the 1980s?) In each case, however, America's resiliency persevered and ultimately strength- ened our position in the world. We hope this time is no different, but we should not be complacent as we do not have a divine right to success. Democrats should acknowledge Republicans' legitimate concerns that money sent to Washing- ton often ends up in large wasteful programs, ultimately offering little value to local communi- ties. Democrats could acknowledge that while we need good government, it is not the answer to everything. Democrats could also acknowledge that a healthy fear of a large central government is not irrational (like a leviathan). - While government cannot create jobs outside of government itself, it can optimize the conditions under which jobs can be created. If it simply exhibits consistency and competence in the per- formance of its tasks, government will maximize investments and jobs. Conversely, government can destroy jobs and capital investment through bureaucracy, red tape and constant policy changes. Government cannot and will not be able to hold back technology, but it can foster an envi- ronment that promotes quick retraining of those who are replaced by technological advancements. Our problems are neither Democratic nor Republican - nor are the solutions. Unfortunately, however, partisan politics are preventing collaborative policy from being designed and implemented, particularly at the federal level. We would do better if we listened to one another. America and China have large differences: ideo- logical, democracy versus single-party rule, and market capitalism versus state-controlled capital- ism. We also have common interests: halting nuclear proliferation, reducing terrorism, stop- ping climate change and promoting peaceful rela- tionships. All countries, including China, want to lift up their people. Done right, we can establish and maintain a relationship with China that will allow both countries and the world to thrive. with India, the Soviet Union and Vietnam since World War II. These neighbors do not all look at the rise of China as being completely beneficial. By comparison, America is at peace with its North American neighbors and is protected by the Atlantic and Pacific oceans. Asia is a very tangled continent, geopolitically speaking. Many of China's neighbors (Afghani- stan, India, Indonesia, Japan, Korea, Pakistan, the Philippines, Russia and Vietnam) are large, com- plicated and not always friendly to China - in fact, China has had border skirmishes and wars America is not operating from a position of weak- ness; indeed, our strengths are extraordinary. Conversely, over the next 40 years, China will have to grapple with some serious issues: For all of its strengths, China still needs more food, water and energy to support its population; pollution is ram- pant; corruption continues to be a problem; state- owned enterprises are often inefficient; corporate and government debt levels are growing rapidly; financial markets lack depth, transparency and adequate rule of law; income inequality remains highly prevalent; and its working age population has been declining since 2015. China will continue to face pressure from the United States and other Western governments over human rights, democ- racy and freedom in Hong Kong, and activity in the South China Sea and Taiwan. The most important relationship over the next 100 years will be the one between America (and its allies) and China. The stronger the allied nations, the better it is for America. But for America to get this essential relationship right, we need to have a clear-eyed view of our strategic economic and national security interests. A STRONG AMERICA NEED NOT FEAR A RISING CHINA. Strong, bold and comprehensive short-term and long-term policies, persistently and properly exe- cuted, will maximize the strength and the durable unity of the democratic world. Not only will this be very good for the Western world in general, but it will help frame our approach with China. THE EXTRAORDINARY NEED FOR STRONG AMERICAN LEADERSHIP 222 As we are seeing - and know from past experience - oil and gas supply can be easily disrupted, either physically or by additional sanctions, significantly impacting energy prices. National security demands energy security for ourselves and for our allies over- seas. Fortunately, we do not need to change our long-term objectives on climate change and greenhouse gases, and we should remind ourselves that using gas to diminish coal con- sumption is an actionable way to reduce CO2 emissions expeditiously. While the United States is fairly energy independent, we need to increase our energy production and get more gas (in the form of liquefied natural gas) to Europe immediately. Our work with all of our allies should include urging them to both • We need a "Marshall Plan" to ensure energy security for us and our European allies. Our European allies, who are highly dependent on Russian energy, require our help. For such a plan to succeed, we need to secure proper energy supplies immediately for the next few years, which can be done while reducing CO2 emissions. Turn up sanctions - there are many more that could be imposed - in whatever way national security experts recommend to maximize the right outcomes. Direct billions of dollars in aid to Ukraine, announced now, to support the country currently and to help rebuild in the future. We should also help the Europeans with the enormous migration issues they are facing. The United States could take the lead in humanitarian efforts and ask all nations, including China, to join us in this response. increase their production and deliver some of it to Europe. To do this, we also need immedi- ate approval for additional oil leases and gas pipelines, as well as permits for green energy projects; i.e., solar and wind. We cannot accomplish our goals with misguided and counterproductive policies. To both sides, these steps make our resolve clear and reflect our recognition of the grave new geopolitical realities. Republicans need to acknowledge that America can and should afford to provide a proper safety net for our elderly, our sick and our poor, as well as help create an environment that generates more opportunities and more income for more Americans. Republicans could acknowledge that if the government can demonstrate that it is spend- ing money wisely, we should spend more - think infrastructure and education funding. And that may very well mean higher taxes for the wealthy. Should that happen, the wealthy should keep in mind that if tax monies improve our society and our economy, then those same individuals will be, in effect, among the main beneficiaries. Democrats and Republicans often seem to be ships passing in the night - with both parties talking at cross purposes even when they may share the same goals. Compromise is not incom- patible with democracy - in fact, compromise is THE EXTRAORDINARY NEED FOR STRONG AMERICAN LEADERSHIP 21 21 We must remember that the concepts of free enterprise, rugged individualism and entrepre- neurship are not incompatible with meaningful safety nets and the desire to lift up our disadvan- taged citizens. We can acknowledge the excep- tional history of America and also acknowledge our flaws, which need redress. WE MUST CONFRONT THE RUSSIA CHALLENGE WITH BOLD SOLUTIONS. a core principle of democracy. Enacting major policies on a purely partisan basis (think health- care and tax reform) virtually guarantees decades of fighting. It's not unreasonable to assert that major policies should be bipartisan or not at all. Our nation's solutions need to be bold, brave and dynamic and they have to be bipartisan because we know only bipartisan solutions stand on firm ground. Bipartisanship could start with the appointment of Republicans to the cabinet. We need to think broadly because whatever we do will not only help determine the fate of the war in Ukraine but likely will determine the ability of the Western democratic world to address critical future challenges. We also need to ensure that the Western coalition remains economically com- petitive on the world stage. The better America performs as a country in dealing with Russia now, the easier it will be for us to engage with the rest of the world, including China, going forward. In addition to being big, clear-eyed and realistic, our solutions should acknowledge that we are essentially, and unfortunately, reverting to some Cold War strategies. Here are some actions we should take immediately: Demonstrate leadership and commitment to a long-term military strategy by meaningfully increasing our military budget and troop deployment on NATO's borders, as appropriate. America must be ready for the possibility of an extended war in Ukraine with unpredictable out- comes. We should prepare for the worst and hope for the best. We must look at this as a wake-up call. We need to pursue short-term and long-term strategies with the goal of not only solving the current crisis but also maintaining the long-term unity of the newly strengthened democratic alli- ances. We need to make this a permanent, long- lasting stand for democratic ideals and against all forms of evil. The following table sets forth the Firm's repurchases of common stock for the years ended December 31, 2021, 2020 and 2019. 2019 Year ended December 31, (in millions) Total number of shares of common stock repurchased Aggregate purchase price of common stock repurchases 2021 2020(a) 119.7 $24,121 213.0 $18,448 $ 6,397 (in millions) Year ended December 31, Common shares issued (reissuances from treasury) by JPMorgan Chase during the years ended December 31, 2021, 2020 and 2019 were as follows. 50.0 At December 31, 2021 and 2020, JPMorgan Chase was authorized to issue 9.0 billion shares of common stock with a par value of $1 per share. (f) The dividend rate for Series V preferred stock became floating and payable quarterly starting on July 1, 2019; prior to which the dividend rate was fixed at 5% or $250.00 per share payable semi annually. JPMorgan Chase & Co./2021 Form 10-K 2021 (d) Dividends are declared quarterly. Dividends are payable quarterly on fixed-rate preferred stock. Dividends are payable semiannually on fixed-to-floating- rate preferred stock while at a fixed rate, and payable quarterly after converting to a floating rate. (e) The initial dividend declared is prorated based on the number of days outstanding for the period. Dividends were declared quarterly thereafter at the contractual rate. (g) The dividend rate for Series Z preferred stock became floating and payable quarterly starting on May 1, 2020; prior to which the dividend rate was fixed at 5.3% or $265.00 per share payable semi annually. Each series of preferred stock has a liquidation value and redemption price per share of $10,000, plus accrued but unpaid dividends. The aggregate liquidation value was $35.2 billion at December 31, 2021. JPMorgan Chase & Co./2021 Form 10-K 271 Notes to consolidated financial statements Redemptions On February 1, 2022, the Firm redeemed all $2.0 billion of its fixed-to-floating rate non-cumulative preferred stock, Series Z. On June 1, 2021, the Firm redeemed all $1.43 billion of its 6.10% non-cumulative preferred stock, Series AA and all $1.15 billion of its 6.15% non-cumulative preferred stock, Series BB. On March 1, 2020, the Firm redeemed all $1.43 billion of its 6.125% non-cumulative preferred stock, Series Y. Redemption rights Each series of the Firm's preferred stock may be redeemed on any dividend payment date on or after the earliest redemption date for that series. All outstanding preferred stock series except Series I may also be redeemed following a “capital treatment event," as described in the terms of each series. Any redemption of the Firm's preferred stock is subject to non-objection from the Board of Governors of the Federal Reserve System (the "Federal Reserve"). 272 Note 22 - Common stock 2020 Note 23 - Earnings per share Total issued - balance at Total treasury - balance at December 31 (1,160.8) (1,055.5) (1,020.9) 2,944.1 3,049.4 3,084.0 On December 18, 2020, the Federal Reserve announced that all large banks, including the Firm, could resume share repurchases commencing in the first quarter of 2021. Subsequently, the Firm announced that its Board of Directors authorized a new common share repurchase program for up to $30 billion. As directed by the Federal Reserve, total net repurchases and common stock dividends in the first and second quarters of 2021 were restricted and could not exceed the average of the Firm's net income for the four preceding calendar quarters. On June 24, 2021, the Federal Reserve announced that the temporary restrictions on capital distributions would expire on June 30, 2021 as a result of the Firm remaining above its minimum risk-based capital requirements under the 2021 CCAR stress test. Effective July 1, 2021, the Firm became subject to the normal capital distribution restrictions provided under the regulatory capital framework. The Firm continues to be authorized to repurchase common shares under its existing common share repurchase program previously approved by the Board of Directors. (a) On March 15, 2020, in response to the economic disruptions caused by the COVID-19 pandemic, the Firm temporarily suspended repurchases of its common stock. Subsequently, the Federal Reserve directed all large banks, including the Firm, to discontinue net share repurchases through the end of 2020. The authorization to repurchase common shares is utilized at management's discretion, and the timing of purchases and the exact amount of common shares that may be repurchased is subject to various factors, including market conditions; legal and regulatory considerations affecting the amount and timing of repurchase activity; the Firm's capital position (taking into account goodwill and intangibles); internal capital generation; and alternative investment opportunities. The repurchase program does not include specific price targets or timetables; may be suspended by management at any time; and may be executed through open market purchases or privately negotiated transactions, or utilizing Rule 10b5-1 plans, which are written trading plans that the Firm may enter into from time to time under Rule 10b5-1 of the Securities Exchange Act of 1934 and which allow the Firm to repurchase its common shares during periods when it may otherwise not be repurchasing common shares -for example, during internal trading blackout periods. As of December 31, 2021, approximately 58.3 million shares of common stock were reserved for issuance under various employee incentive, compensation, option and stock purchase plans, and directors' compensation plans. 273 JPMorgan Chase & Co./2021 Form 10-K Notes to consolidated financial statements Basic earnings per share ("EPS") is calculated using the two-class method. Under the two-class method, all earnings (distributed and undistributed) are allocated to common stock and participating securities. JPMorgan Chase grants RSUS under its share-based compensation programs, predominantly all of which entitle recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to dividends paid to holders of the Firm's common stock. These unvested RSUS meet the definition of participating securities based on their respective rights to receive nonforfeitable dividends, and they are treated as a separate class of securities in computing basic EPS. Participating securities are not included as incremental shares in computing diluted EPS; refer to Note 9 for additional information. Diluted EPS incorporates the potential impact of contingently issuable shares, including awards which require future service as a condition of delivery of the underlying common stock. Diluted EPS is calculated under both the two-class and treasury stock methods, and the more dilutive amount is reported. For each of the periods presented in the table below, diluted EPS calculated under the two-class method was more dilutive. The following table presents the calculation of net income applicable to common stockholders and basic and diluted EPS for the years ended December 31, 2021, 2020 and 2019. Year ended December 31, (in millions, except per share amounts) Total reissuance 0.8 21.2 15.4 14.4 January 1 Treasury - balance at January 1 4,104.9 4,104.9 (1,055.5) (1,020.9) Repurchase (119.7) (50.0) 4,104.9 (829.1) (213.0) 2019 Reissuance: compensation plans 13.5 14.2 20.4 Employee stock purchase plans 0.9 1.2 Employee benefits and Outstanding at December 31 3,087.4 2020 345 (7,289) (83) 1,749 262 (5,540) (802) 192 5,426 (1,303) (610) (258) 62 (196) 4,123 3,767 (912) 2,855 (2,447) 2,452 125 (591) (2,322) 1,861 1,407 (103) 1,304 (49) 33 (16) $ (974) $ 3,051 $ 4,025 $ (5,802) $ 6,228 $ (1,495) $ 4,733 $ (7,634) $ 1,832 (1,153) $ (84) (a) Includes after-tax net unamortized unrealized gains of $2.4 billion related to AFS securities that have been transferred to HTM. Refer to Note 10 for further information. 275 JPMorgan Chase & Co./2021 Form 10-K Notes to consolidated financial statements The following table presents the pre-tax and after-tax changes in the components of OCI. Year ended December 31, (in millions) Unrealized gains/(losses) on investment securities: Net unrealized gains/(losses) arising during the period Reclassification adjustment for realized (gains)/losses included in net income (a) Net change (1,411) Translation adjustments (b): Hedges 2021 Tax 2020 2019 Pre-tax effect After-tax Pre-tax Tax effect After-tax Pre-tax Tax effect After-tax Translation $ 341 46 (870) 2,753 122 (28) |4 94 Reclassification adjustment for realized (gains)/losses included in net income (d) (1,222) 293 (929) (570) 137 (433) 103 (25) 78 Net change (3,525) Defined benefit pension and OPEB plans, net change: 1,129 846 (207) (2,679) (c) Floating annualized rate includes three-month LIBOR, three-month term SOFR or five-year Constant Maturity Treasury ("CMT") rate, as applicable, plus the spreads noted above. 3,623 (1,750) 553 (2,303) (10) 36 5 (466) (461) (4) 238 234 (3) 23 20 (1,070) (26) (19) 25 (6) 19 39 (9) 30 Net change Fair value hedges, net change(c): Cash flow hedges: Net unrealized gains/(losses) arising during the period 7 (210) $ $ (131) $ (296) 8.9 3,026.6 (a) 3,230.4 $ 15.36 $ 8.88 $ 10.72 274 JPMorgan Chase & Co./2021 Form 10-K Note 24 - Accumulated other comprehensive income/(loss) AOCI includes the after-tax change in unrealized gains and losses on investment securities, foreign currency translation adjustments (including the impact of related derivatives), fair value changes of excluded components on fair value hedges, cash flow hedging activities, net loss and prior service costs/(credit) related to the Firm's defined benefit pension and OPEB plans, and fair value option-elected liabilities arising from changes in the Firm's own credit risk (DVA). Unrealized gains/(losses) Accumulated Year ended December 31, (in millions) on investment securities Translation adjustments, net of hedges Fair value Cash flow hedges hedges Defined benefit pension and OPEB plans DVA on fair value option elected liabilities other comprehensive income/(loss) Balance at December 31, 2018 $ 1,202 $ (727) 5.0 5.1 3,021.5 3,082.4 3,221.5 $ 46,503 $ 27,410 $ 34,642 2019 Basic earnings per share Net income Less: Preferred stock dividends Net income applicable to common equity Less: Dividends and undistributed earnings allocated to participating securities Net income applicable to common stockholders Total weighted-average basic shares outstanding Net income per share Diluted earnings per share Net income applicable to common stockholders $ Total weighted-average basic shares outstanding Total weighted-average diluted shares outstanding Net income per share $ 48,334 $ 29,131 $ 36,431 1,600 1,583 1,587 46,734 27,548 34,844 231 138 202 $ 46,503 $ 27,410 $ 34,642 3,021.5 3,082.4 3,221.5 $ 15.39 $ 8.89 $10.75 Add: Dilutive impact of SARS and employee stock options, unvested PSUs and nondividend-earning RSUS, and warrants (161) $ (109) $ (2,308) $ 6,417 Balance at December 31, 2020 $ 8,180 $ (473) $ Net change (5,540) (461) (112) $ 2,383 (19) (2,679) $ (491) (1,132) (860) $ 7,986 922 (293) (8,070) Balance at December 31, 2021 $ 2,640 (a) $ (934) $ 2021 212 (369) $ Net change 2,855 20 30 172 964 596 (965) $ (1,507) 3,076 Balance at December 31, 2019 1,569 $ 4,057 (707) $ (131) $ Net change 4,123 234 19 63 2,320 $ (1,344) $ $ (b) Fixed-to-floating rate notes convert to a floating rate at the earliest redemption date. Shares (a) 3,483,750 3,006,250 $ 34,838 $30,063 ΝΑ $- $- $545.00 Series T 1/30/2014 - % 3/1/2018 3/1/2019 167.50 Series W 6/23/2014 9/1/2019 NA 472.50 ΝΑ 2/5/2013 $ Series P December 31, 2021 2020 2021 December 31, 2020 Issue date 2021 Contractual rate in effect at Earliest December 31, redemption date(b) Floating annualized Year ended December 31, rate(c) 2021 2020 2019 Fixed-rate: Series Y Dividend declared per share(d) 2/12/2015 ΝΑ NA 305.00 610.00 610.00 9/1/2020 ΝΑ 9/1/2020 307.50 615.00 5.750 12/1/2023 ΝΑ 575.00 575.00 615.00 6/4/2015 1,425 1,150 7/29/2015 1,696 9/21/2018 1,850 1/24/2019 900 11/7/2019 900 153.13 612.52 Series AA 142,500 Series BB 115,000 Series DD 169,625 169,625 Series EE 185,000 185,000 1,696 1,850 Series GG 90,000 90,000 3/1/2020 575.00 Carrying value (in millions) The following is a summary of JPMorgan Chase's non-cumulative preferred stock outstanding as of December 31, 2021 and 2020. (f)(g) $ 281,685 Fixed rate $ 748 2,035 $ $ $ Variable rate Interest rates" 650 (a) 1.39 % 999 $ 1,975 $ 301,005 $ 154,025 3.20 % 3.20 % 3.26 % Subtotal $ - $ $ 1,975 $ Total long-term debt (b)(c)(d) Long-term beneficial interests: $ 22,776 $ 124,204 1.53% 3,053 179 3.24 % $ (d) Included $15.8 billion and $16.1 billion of outstanding zero-coupon notes at December 31, 2021 and 2020, respectively. The aggregate principal amount of these notes at their respective maturities is $46.4 billion and $45.3 billion, respectively. The aggregate principal amount reflects the contractual principal payment at maturity, which may exceed the contractual principal payment at the Firm's next call date, if applicable. (e) Included on the Consolidated balance sheets in beneficial interests issued by consolidated VIES. Also included $12 million and $41 million accounted for at fair value at December 31, 2021 and 2020, respectively. Excluded short-term commercial paper and other short-term beneficial interests of $8.2 billion and $12.4 billion at December 31, 2021 and 2020, respectively. (f) At December 31, 2021, long-term debt in the aggregate of $185.0 billion was redeemable at the option of JPMorgan Chase, in whole or in part, prior to maturity, based on the terms specified in the respective instruments. (g) The aggregate carrying values of debt that matures in each of the five years subsequent to 2021 is $22.8 billion in 2022, $32.6 billion in 2023, $36.4 billion in 2024, $26.1 billion in 2025 and $29.1 billion in 2026. (h) Prior-period amounts have been revised to conform with the current presentation. JPMorgan Chase & Co./2021 Form 10-K (c) Included $74.9 billion and $76.8 billion of long-term debt accounted for at fair value at December 31, 2021 and 2020, respectively. 269 The weighted-average contractual interest rates for total long-term debt excluding structured notes accounted for at fair value were 2.67% and 2.89% as of December 31, 2021 and 2020, respectively. In order to modify exposure to interest rate and currency exchange rate movements, JPMorgan Chase utilizes derivative instruments, primarily interest rate and cross-currency interest rate swaps, in conjunction with some of its debt issuances. The use of these instruments modifies the Firm's interest expense on the associated debt. The modified weighted-average interest rates for total long-term debt, including the effects of related derivative instruments, were 1.43% and 1.59% as of December 31, 2021 and 2020, respectively. JPMorgan Chase & Co. has guaranteed certain long-term debt of its subsidiaries, including structured notes. These guarantees rank on parity with the Firm's other unsecured and unsubordinated indebtedness. The amount of such guaranteed long-term debt and structured notes was $16.4 billion and $13.8 billion at December 31, 2021 and 2020, respectively. The Firm's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings or stock price. 270 JPMorgan Chase & Co./2021 Form 10-K Note 21 - Preferred stock At December 31, 2021 and 2020, JPMorgan Chase was authorized to issue 200 million shares of preferred stock, in one or more series, with a par value of $1 per share. In the event of a liquidation or dissolution of the Firm, JPMorgan Chase's preferred stock then outstanding takes precedence over the Firm's common stock with respect to the payment of dividends and the distribution of assets. Notes to consolidated financial statements (b) Included long-term debt of $14.1 billion and $17.2 billion secured by assets totaling $170.6 billion and $166.4 billion at December 31, 2021 and 2020, respectively. The amount of long-term debt secured by assets does not include amounts related to hybrid instruments. (a) The interest rates shown are the weighted average of contractual rates in effect at December 31, 2021 and 2020, respectively, including non-U.S. dollar fixed- and variable-rate issuances, which excludes the effects of the associated derivative instruments used in hedge accounting relationships, if applicable. The interest rates shown exclude structured notes accounted for at fair value. 5,153 2,369 2,784 1.57 % 1.30 % (e) Total long-term beneficial interests $ 1,398 $ 999 $ 179 $ 2,576 $ 1,747 829 (e) 6.000 3/1/2024 515.00 600.00 600.00 600.00 LIBOR + 3.78 675.00 $428.03 $593.23 515.00 675.00 LIBOR + 3.33 612.50 612.50 612.50 (f) LIBOR + 3.32 675.00 $370.38 515.00 LIBOR + 3.47% 4/30/2018 LIBOR + 3.47% 5.150 5/1/2023 LIBOR + 3.25 8/1/2023 LIBOR + 3.30 2/1/2024 4/30/2024 7/1/2019 10/1/2024 LIBOR + 3.80% 5/1/2020 4.625 11/1/2022 5.000 8/1/2024 2/1/2025 4/1/2025 6/1/2026 225,000 225,000 2,250 2,250 7/31/2019 Series HH 300,000 300,000 3,000 Series II 150,000 150,000 1,500 Series KK 200,000 2,000 3,000 1/23/2020 1,500 2/24/2020 5/12/2021 4.600 4.000 3.650 353.65 6.100 436.85 LIBOR + 3.33 460.00 470.22 ΝΑ (e) 400.00 341.11 SOFR + 3.125 SOFR + 2.745 CMT + 2.85 NA 201.76 ΝΑ ΝΑ Total preferred stock (e) (e) 251.39 500.00 610.00 610.00 610.00 LIBOR + 3.80 401.44 453.52 530.00 (g) LIBOR + 2.58 462.50 462.50 462.50 (e) SOFR + 3.38 500.00 534.09 LIBOR + 3.32% 6.000 6.750 6.125 1/22/2014 3/10/2014 6/9/2014 1,600 9/23/2014 2,000 4/21/2015 1,258 10/20/2017 1,850 2,000 5/20/2021 7/29/2021 4.550 6/1/2026 4.625 6/1/2026 4.200 9/1/2026 NA 321.03 NA 200,000 ΝΑ ΝΑ 245.39 ΝΑ ΝΑ (e) NA (e) Series MM 185,000 Series LL ΝΑ 600.00 600.00 511.67 (e) 4.750 12/1/2024 ΝΑ 475.00 506.67 ΝΑ Series JJ (e) 150,000 1,500 3/17/2021 142.33 NA ΝΑ Fixed-to-floating-rate: 250,000 250,000 2,500 2,500 Series X 160,000 160,000 1,600 Series Z 200,000 200,000 2,000 Series CC Series FF 125,750 125,750 1,258 Series V (a) Represented by depositary shares. 1,000 100,000 Series I Series Q 150,000 150,000 Series R 150,000 150,000 293,375 293,375 $ 2,934 $ 2,934 4/23/2008 1,500 4/23/2013 1,500 7/29/2013 1,500 1,500 Series S 200,000 200,000 2,000 2,000 Series U 100,000 1,000 (733) $ 225 2.22 % 3.00% 2.67 % 2.97 % $ 8,168 $ 10,101 $ 18,269 $ 19,255 Variable rate - 9 2.93 % (a) 11,877 13,343 (h) Fixed rate $ 9,900 $ 71,001 $ 121,469 Interest ratesa (a ) $ 202,370 180,208 (h) Subordinated debt: Variable rate Interest rates" Fixed rate 845 9,106 3,392 $ After 5 years - % 4.28 % 110 $ 123 Variable rate 11,000 11,000 14,000 Interest rates (a) 5.53 % 0.19 % 6.14 % 0.23 % 0.34 % Senior debt: $ 57 - % 45 4.24 % 4.24 % Subtotal $ 10,745 $ 88,275 $ 134,962 4.21 % $ 233,982 211,349 Subsidiaries Federal Home Loan Banks advances: Fixed rate $ 8 $ $ 1-5 years Under 1 year 2021 (in millions) 2021 2020 2019 Operating lease income $ 4,914 $ 5,539 $ 5,455 Depreciation expense 3,380 4,257 4,157 The following table presents future receipts under operating leases as of December 31, 2021: Year ended December 31, (in millions) Year ended December 31, income and the related depreciation expense on the Consolidated statements of income: The following table presents the Firm's operating lease 6,388 2,320 Firm as lessor The Firm provides auto and equipment lease financing to its customers through lease arrangements with lease terms that may contain renewal, termination and/or purchase options. The Firm's lease financings are predominantly auto operating leases. These assets subject to operating leases are recognized in other assets on the Firm's Consolidated balance sheets and are depreciated on a straight-line basis over the lease term to reduce the asset to its estimated residual value. Depreciation expense is included in technology, communications and equipment expense in the Consolidated statements of income. The Firm's lease income is generally recognized on a straight-line basis over the lease term and is included in other income in the Consolidated statements of income. On a periodic basis, the Firm assesses leased assets for impairment, and if the carrying amount of the leased asset exceeds the undiscounted cash flows from the lease payments and the estimated residual value upon disposition of the leased asset, an impairment loss is recognized. The risk of loss on auto and equipment leased assets relating to the residual value of the leased assets is monitored through projections of the asset residual values at lease origination and periodic review of residual values, and is mitigated through arrangements with certain manufacturers or lessees. The following table presents the carrying value of assets subject to leases reported on the Consolidated balance sheets: December 31, (in millions) 2022 Carrying value of assets subject to 2020 operating leases, net of accumulated depreciation Accumulated depreciation $ 17,553 $ 21,155 5,737 2021 2023 2024 2025 93,583 $ 262,755 $ 231,285 (a) Includes credit card rewards liability of $9.8 billion and $7.7 billion at December 31, 2021 and 2020, respectively. (b) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. 268 JPMorgan Chase & Co./2021 Form 10-K $ 169,172 $ 140,291 90,994 Note 20 - Long-term debt By remaining maturity at December 31, (in millions, except rates) Parent company Senior debt: Total 2020 Total JPMorgan Chase issues long-term debt denominated in various currencies, predominantly U.S. dollars, with both fixed and variable interest rates. Included in senior and subordinated debt below are various equity-linked or other indexed instruments, which the Firm has elected to measure at fair value. Changes in fair value are recorded in principal transactions revenue in the Consolidated statements of income, except for unrealized gains/(losses) due to DVA which are recorded in OCI. The following table is a summary of long-term debt carrying values (including unamortized premiums and discounts, issuance costs, valuation adjustments and fair value adjustments, where applicable) by remaining contractual maturity as of December 31, 2021. Fixed rate 2020 Total accounts payable and other liabilities 2026 $ 2,984 1,674 559 48 43 After 2026 Total future minimum lease receipts 2021 $ 5,308 267 Notes to consolidated financial statements Note 19 - Accounts payable and other liabilities Accounts payable and other liabilities consist of brokerage payables, which include payables to customers and payables related to security purchases that did not settle, as well as other accrued expenses, such as credit card rewards liability, operating lease liabilities, income tax payables, and litigation reserves. The following table details the components of accounts payable and other liabilities. December 31, (in millions) Brokerage payables Other payables and liabilities (a)(b) JPMorgan Chase & Co./2021 Form 10-K (h) - % 16,227 $ 17,088 $ 35,929 $ 12,031 65,048 Subtotal $ $ Junior subordinated debt: 8.25 % 8.25 % - % 8.25 % - % Fixed rate Variable rate (a) $ $ (c) Represents changes in fair value of cross-currency swaps attributable to changes in cross-currency basis spreads, which are excluded from the assessment of hedge effectiveness and recorded in other comprehensive income. The initial cost of cross-currency basis spreads is recognized in earnings as part of the accrual of interest on the cross-currency swap. (d) The pre-tax amounts are primarily recorded in noninterest revenue, net interest income and compensation expense in the Consolidated statements of income. 276 JPMorgan Chase & Co./2021 Form 10-K Interest rates" 1,297 68,301 1,297 738 $ 678 $ 678 $ 1,297 (a) The pre-tax amount is reported in Investment securities gains/(losses) in the Consolidated statements of income. (b) Reclassifications of pre-tax realized gains/(losses) on translation adjustments and related hedges are reported in other income/expense in the Consolidated statements of income. During the year ended December 31, 2021, the Firm reclassified a net pre-tax loss of $7 million to other expense related to the liquidation of certain legal entities, driven by cumulative translation adjustments. During the year ended December 31, 2020, the Firm reclassified a net pre-tax gain of $6 million to other income related to the liquidation of legal entities, $3 million related to net investment hedge gains and $3 million related to cumulative translation adjustments. During the year ended December 31, 2019, the Firm reclassified net pre-tax gains of $7 million to other income and $1 million to other expense, respectively. These amounts, which related to the liquidation of certain legal entities, are comprised of $18 million related to net investment hedge gains and $10 million related to cumulative translation adjustments. Interest rates Variable rate 4,701 $ 10,028 $ 15,504 $ $ 4.55 % (h) 11,248 19,896 7,003 38,147 37,642 Variable rate - 775 4.92% 309 $ 287 $ $ 287 $ $ Fixed rate Subordinated debt: 2.28 % 2.09 % (53) 1.64 % $ $ 3,921 $ (845) $ 3,076 $ (8,070) $ 8,066 $ (1,649) $ 6,417 $(10,099) $ 2,029 Interest rates" 172 DVA on fair value option elected liabilities, net change: Total other comprehensive income/(loss) (393) 100 922 (293) 214 (648) (2) (a) 1,157 (193) 964 157 (491) (1,264) 299 212 (965) (h) 9,639 142,003 2,980 2,199 283 69 23 182,701 10,490 52 182,701 5,028 Other guarantees and commitments (g) 19 (a) Includes certain commitments to purchase loans from correspondents. (b) Also includes commercial card lending-related commitments primarily in CB and CIB. (c) Predominantly all consumer and wholesale lending-related commitments are in the U.S. (d) At December 31, 2021 and 2020, reflected the contractual amount net of risk participations totaling $44 million and $72 million, respectively, for other unfunded commitments to extend credit; $7.9 billion and $8.5 billion, respectively, for standby letters of credit and other financial guarantees; and $451 million and $357 million, respectively, for other letters of credit. In regulatory filings with the Federal Reserve these commitments are shown gross of risk participations. (e) At December 31, 2021 and 2020, collateral held by the Firm in support of securities lending indemnification agreements was $357.4 billion and $264.3 billion, respectively. Securities lending collateral primarily consists of cash, G7 government securities, and securities issued by U.S. GSES and government agencies. (f) At December 31, 2021 and 2020, includes guarantees to the Fixed Income Clearing Corporation under the sponsored member repo program and commitments and guarantees associated with the Firm's membership in certain clearing houses. (g) At December 31, 2021 and 2020, primarily includes unfunded commitments related to certain tax-oriented equity investments, unfunded commitments to purchase secondary market loans, and other equity investment commitments. (h) Prior-period amounts have been revised to conform with the current presentation. (i) For lending-related products, the carrying value represents the allowance for lending-related commitments and the guarantee liability; for derivative- related products, and lending-related commitments for which the fair value option was elected, the carrying value represents the fair value. 284 JPMorgan Chase & Co./2021 Form 10-K Exchange & clearing house guarantees and commitments 889 ΝΑ ΝΑ 61 322 Unsettled resale and securities borrowed agreements (h) 101,553 2,128 - - 103,681 102,355 1 2 Unsettled repurchase and securities loaned agreements 73,631 632 84 74,263 (1) Loan sale and securitization-related indemnifications: Mortgage repurchase liability Loans sold with recourse NA ΝΑ ΝΑ 금금 ΝΑ ΝΑ NA 827 ΝΑ 104,901 NA 12.0 475 Contractual amount 2021 Expires after Expires in By remaining maturity at December 31, (in millions) 1 year or less Expires after 1 year through 3 years 3 years through 5 years Expires after 5 years Total Total Lending-related Consumer, excluding credit card: Residential Real Estate (a) $ 15,649 $ 2,216 $ 5,797 $ 9,334 $ Auto and other Total consumer, excluding credit card Credit card (b) 11,387 27,036 730,534 951 32,996 $ 46,047 12,338 100 148 11,272 2 Off-balance sheet lending-related financial instruments, guarantees and other commitments 2020 2021 2020 2,970,285 7.9 % Total leverage exposure $ 4,571,789 $ 4,119,286 $ 3,401,542 $ 3,688,797 SLR 5.4 % 2,216 6.5 % 6.3 % (a) Adjusted average assets, for purposes of calculating the leverage ratio, includes total quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill and other intangible assets. (b) The capital metrics reflect the CECL capital transition provisions. (c) JPMorgan Chase's total leverage exposure for purposes of calculating the SLR, excludes on-balance sheet amounts of U.S. Treasury securities and deposits at Federal Reserve Banks, as provided by the interim final rule issued by the Federal Reserve which became effective April 1, 2020 and remained in effect through March 31, 2021. On June 1, 2020, the Federal Reserve, OCC and FDIC issued an interim final rule which became effective April 1, 2020 and remained in effect through March 31, 2021 that provides IDI subsidiaries with an option to apply this temporary exclusion subject to certain restrictions. JPMorgan Chase Bank, N.A. did not elect to apply this exclusion. 282 JPMorgan Chase & Co./2021 Form 10-K Note 28-Off-balance sheet lending-related financial instruments, guarantees, and other commitments JPMorgan Chase provides lending-related financial instruments (e.g., commitments and guarantees) to address the financing needs of its customers and clients. The contractual amount of these financial instruments represents the maximum possible credit risk to the Firm should the customer or client draw upon the commitment or the Firm be required to fulfill its obligation under the guarantee, and should the customer or client subsequently fail to perform according to the terms of the contract. Most of these commitments and guarantees have historically been refinanced, extended, cancelled, or expired without being drawn or a default occurring. As a result, the total contractual amount of these instruments is not, in the Firm's view, representative of its expected future credit exposure or funding requirements. To provide for expected credit losses in wholesale and certain consumer lending-related commitments, an allowance for credit losses on lending-related commitments is maintained. Refer to Note 13 for further information regarding the allowance for credit losses on lending-related commitments. The following table summarizes the contractual amounts and carrying values of off-balance sheet lending-related financial instruments, guarantees and other commitments at December 31, 2021 and 2020. The amounts in the table below for credit card and home equity lending-related commitments represent the total available credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit for these products will be utilized at the same time. The Firm can reduce or cancel credit card lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. In addition, the Firm typically closes credit card lines when the borrower is 60 days or more past due. The Firm may reduce or close HELOCS when there are significant decreases in the value of the underlying property, or when there has been a demonstrable decline in the creditworthiness of the borrower. JPMorgan Chase & Co./2021 Form 10-K 283 Notes to consolidated financial statements Carrying value (i) 6.9 % Other unfunded commitments to extend credit Other unfunded commitments to extend credit generally consist of commitments for working capital and general corporate purposes, extensions of credit to support commercial paper facilities and bond financings in the event that those obligations cannot be remarketed to new investors, as well as committed liquidity facilities to clearing organizations. The Firm also issues commitments under multipurpose facilities which could be drawn upon in several forms, including the issuance of a standby letter of credit. 5,797 45,334 15,092 3,854 8,261 498 4,015 96 1,162 - 25,208 28,530 4,448 486,445 30,982 476 443 3,053 449,863 $1,165,688 9 14 2,522 2,605 $2,624 $2,753 $337,770 $ 3,119 $ $ - 396 12,296 39,919 $ 337,770 55,730 $ 250,418 54,415 $ - $ 2,037 2,148 415,828 453,467 24,046 57,319 102 148 730,534 658,506 Total consumer (b)(c) 757,570 2,216 5,797 10,285 775,868 715,825 102 10,285 148 Other unfunded commitments to extend credit (d) Standby letters of credit and other financial guarantees (d) Other letters of credit (d) Total wholesale (c) Total lending-related Other guarantees and commitments Securities lending indemnification agreements and guarantees (e) Derivatives qualifying as guarantees 120,929 175,896 164,412 $ 878,499 $178,112 $170,209 $ 35,493 $1,262,313 101,983 167,137 160,301 Wholesale: Guarantees 80 or other assets (for premiums receivable). Any premium receivable recorded in other assets is reduced as cash is received under the contract, and the fair value of the liability recorded at inception is amortized into income as lending and deposit-related fees over the life of the guarantee contract. The lending-related contingent obligation is recognized based on expected credit losses in addition to, and separate from, any non-contingent obligation. Tax-exempt income 3.0 $ 44,866 $59,562 $35,815 Income before income tax expense 21.0 % (b) (b) (0.9) 2021 2020 2019 $50,126 $27,312 $ 36,991 9,436 8,503 7,875 2020 21.0 % 21.0 % 2021 U.S. Year ended December 31, (in millions) The following table presents the U.S. and non-U.S. components of income before income tax expense. Results from non-U.S. earnings Tax effect of items recorded in stockholders' equity The preceding table does not reflect the tax effect of certain items that are recorded each period directly in stockholders' equity. The tax effect of all items recorded directly to stockholders' equity resulted in an increase of $2.0 billion in 2021 and decreases of $827 million and $862 million in 2020 and 2019, respectively. 2019 2.5 (1.6) Non-U.S. earnings 0.1 Fair value Derivative payables 475 322 In addition to derivative contracts that meet the characteristics of a guarantee, the Firm is both a purchaser and seller of credit protection in the credit derivatives market. Refer to Note 5 for a further discussion of credit derivatives. Unsettled securities financing agreements In the normal course of business, the Firm enters into resale and securities borrowed agreements. At settlement, these commitments result in the Firm advancing cash to and receiving securities collateral from the counterparty. The Firm also enters into repurchase and securities loaned agreements. At settlement, these commitments result in the Firm receiving cash from and providing securities collateral to the counterparty. Such agreements settle at a future date. These agreements generally do not meet the definition of a derivative, and therefore, are not recorded on the Consolidated balance sheets until settlement date. These agreements predominantly have regular-way settlement terms. Refer to Note 11 for a further discussion of securities financing agreements. Loan sales-and securitization-related indemnifications Mortgage repurchase liability In connection with the Firm's mortgage loan sale and securitization activities with U.S. GSES the Firm has made representations and warranties that the loans sold meet certain requirements, and that may require the Firm to repurchase mortgage loans and/or indemnify the loan purchaser if such representations and warranties are breached by the Firm. Private label securitizations The liability related to repurchase demands associated with private label securitizations is separately evaluated by the Firm in establishing its litigation reserves. Refer to Note 30 for additional information regarding litigation. Loans sold with recourse The Firm provides servicing for mortgages and certain commercial lending products on both a recourse and nonrecourse basis. In nonrecourse servicing, the principal credit risk to the Firm is the cost of temporary servicing advances of funds (i.e., normal servicing advances). In recourse servicing, the servicer agrees to share credit risk 286 JPMorgan Chase & Co./2021 Form 10-K (a) 3.5 (1.4) 1.8 1.4 Total income tax expense includes $69 million tax expense, and $72 million and $1.1 billion of tax benefits recorded in 2021, 2020, and 2019, respectively, resulting from the resolution of tax audits. (a) Prior-period amount has been revised to conform with the current presentation. Total income tax expense Total deferred income tax expense/(benefit) 2019 2020 2021 U.S. federal (in millions) Year ended December 31, Income tax expense/(benefit) The following table reflects the components of income tax expense/(benefit) included in the Consolidated statements of income. U.S. state and local income taxes, net of U.S. federal income tax benefit Increase/(decrease) in tax rate resulting from: Statutory U.S. federal tax rate Year ended December 31, Effective tax rate The following table presents a reconciliation of the applicable statutory U.S. federal income tax rate to the effective tax rate. Effective tax rate and expense In the first quarter of 2021, the Firm reclassified certain deferred investment tax credits from accounts payable and other liabilities to other assets to be a reduction to the carrying value of the associated tax-oriented investments. The reclassification also resulted in an increase in income tax expense and a corresponding increase in other income, with no effect on net income. Prior-period amounts have been revised to conform with the current presentation, including the Firm's effective income tax rate. Due to the inherent complexities arising from the nature of the Firm's businesses, and from conducting business and being taxed in a substantial number of jurisdictions, significant judgments and estimates are required to be made. Agreement of tax liabilities between JPMorgan Chase and the many tax jurisdictions in which the Firm files tax returns may not be finalized for several years. Thus, the Firm's final tax-related assets and liabilities may ultimately be different from those currently reported. JPMorgan Chase and its eligible subsidiaries file a consolidated U.S. federal income tax return. JPMorgan Chase uses the asset and liability method to provide income taxes on all transactions recorded in the Consolidated Financial Statements. This method requires that income taxes reflect the expected future tax consequences of temporary differences between the carrying amounts of assets or liabilities for book and tax purposes. Accordingly, a deferred tax asset or liability for each temporary difference is determined based on the tax rates that the Firm expects to be in effect when the underlying items of income and expense are realized. JPMorgan Chase's expense for income taxes includes the current and deferred portions of that expense. A valuation allowance is established to reduce deferred tax assets to the amount the Firm expects to realize. Note 25 - Income taxes Current income tax expense/ (benefit) 2,803 $ 2,865 $5,759 2,718 2,705 1,897 1,793 2,103 U.S. state and local 1,270 $ 8,435 3,748 (3,573) $11,228 $6,684 220 20 1,030 (a) (a) 3,460 (2,776) (101) (126) 389 (671) Deferred income tax expense/ Non-U.S. U.S. federal (benefit) Total current income tax expense/ (benefit) U.S. state and local Non-U.S. 7,165 7,480 10,257 1,778 $ 3,284 U.S. GAAP requires that a guarantor recognize, at the inception of a guarantee, a liability in an amount equal to the fair value of the obligation undertaken in issuing the guarantee. U.S. GAAP defines a guarantee as a contract that contingently requires the guarantor to pay a guaranteed party based upon: (a) changes in an underlying asset, liability or equity security of the guaranteed party; or (b) a third party's failure to perform under a specified agreement. The Firm considers the following off-balance sheet arrangements to be guarantees under U.S. GAAP: standby letters of credit and other financial guarantees, securities lending indemnifications, certain indemnification agreements included within third-party contractual arrangements, certain derivative contracts and the guarantees under the sponsored member repo program. As required by U.S. GAAP, the Firm initially records guarantees at the inception date fair value of the non- contingent obligation assumed (e.g., the amount of consideration received or the net present value of the premium receivable). For these obligations, the Firm records this fair value amount in other liabilities with an offsetting entry recorded in cash (for premiums received), 2,882 29,778 Noninvestment-grade 8,532 1,361 8,132 790 Total contractual amount $ 28,530 (a) $ $ 30,982 $ 3,053 Allowance for lending-related commitments $ 123 $ 4,448 2,263 $ 22,850 Non-lending-related contingent obligations are recognized when the liability becomes probable and reasonably estimable. These obligations are not recognized if the estimated amount is less than the carrying amount of any non-contingent liability recognized at inception (adjusted for any amortization). Examples of non-lending-related contingent obligations include indemnifications provided in sales agreements, where a portion of the sale proceeds is allocated to the guarantee, which adjusts the gain or loss that would otherwise result from the transaction. For these indemnifications, the initial liability is amortized to income as the Firm's risk is reduced (i.e., over time or when the indemnification expires). The contractual amount and carrying value of guarantees and indemnifications are included in the table on page 284. For additional information on the guarantees, see below. Standby letters of credit and other financial guarantees Standby letters of credit and other financial guarantees are conditional lending commitments issued by the Firm to guarantee the performance of a client or customer to a third party under certain arrangements, such as commercial paper facilities, bond financings, acquisition financings, trade financings and similar transactions. The following table summarizes the contractual amount and carrying value of standby letters of credit and other financial guarantees and other letters of credit arrangements as of December 31, 2021 and 2020. Standby letters of credit, other financial guarantees and other letters of credit 2021 2020 December 31, (in millions) Standby letters of credit and other financial guarantees Other letters of credit Standby letters of credit and other financial guarantees Other letters of credit Investment-grade (a) $ 19,998 $ 3,087 $ 9 $ $ 7.0 % $ JPMorgan Chase & Co./2021 Form 10-K 285 Notes to consolidated financial statements Securities lending indemnifications Through the Firm's securities lending program, counterparties' securities, via custodial and non-custodial arrangements, may be lent to third parties. As part of this program, the Firm provides an indemnification in the lending agreements which protects the lender against the failure of the borrower to return the lent securities. To minimize its liability under these indemnification agreements, the Firm obtains cash or other highly liquid collateral with a market value exceeding 100% of the value of the securities on loan from the borrower. Collateral is marked to market daily to help assure that collateralization is adequate. Additional collateral is called from the borrower if a shortfall exists, or collateral may be released to the borrower in the event of overcollateralization. If a borrower defaults, the Firm would use the collateral held to purchase replacement securities in the market or to credit the lending client or counterparty with the cash equivalent thereof. The cash collateral held by the Firm may be invested on behalf of the client in indemnified resale agreements, whereby the Firm indemnifies the client against the loss of principal invested. To minimize its liability under these agreements, the Firm obtains collateral with a market value exceeding 100% of the principal invested. Derivatives qualifying as guarantees The Firm transacts in certain derivative contracts that have the characteristics of a guarantee under U.S. GAAP. These contracts include written put options that require the Firm to purchase assets upon exercise by the option holder at a specified price by a specified date in the future. The Firm may enter into written put option contracts in order to meet client needs, or for other trading purposes. The terms of written put options are typically five years or less. Derivatives deemed to be guarantees also includes stable value contracts, commonly referred to as “stable value products", that require the Firm to make a payment of the difference between the market value and the book value of a counterparty's reference portfolio of assets in the event that market value is less than book value and certain other conditions have been met. Stable value products are transacted in order to allow investors to realize investment returns with less volatility than an unprotected portfolio. These contracts are typically longer-term or may have no stated maturity, but allow the Firm to elect to terminate the contract under certain conditions. The notional value of derivative guarantees generally represents the Firm's maximum exposure. However, exposure to certain stable value products is contractually limited to a substantially lower percentage of the notional amount. The fair value of derivative guarantees reflects the probability, in the Firm's view, of whether the Firm will be required to perform under the contract. The Firm reduces exposures to these contracts by entering into offsetting transactions, or by entering into contracts that hedge the market risk related to the derivative guarantees. The following table summarizes the derivatives qualifying as guarantees as of December 31, 2021 and 2020. (in millions) Notional amounts Derivative guarantees December 31, December 31, 2021 2020 $ 55,730 $ 54,415 Stable value contracts with contractually limited exposure Maximum exposure of stable value contracts with contractually limited exposure (a) The ratings scale is based on the Firm's internal risk ratings. Refer to Note 12 for further information on internal risk ratings. 27,752 498 17,238 14 Guarantee liability 353 363 Total carrying value $ 476 $ 9 $ 443 $ 14 Commitments with collateral $ 14,511 $ 999 $ $ 8.0 % Risk-weighted assets $ Total capital Risk-weighted assets CET1 capital ratio Tier 1 capital ratio Total capital ratio December 31, 2020 (in millions, except ratios) Risk-based capital metrics: Tier 1 capital Basel III Standardized Cash reserves at non-U.S. central banks and held for other general purposes 2020 2021 December 31, (in billions) Segregated for the benefit of securities and cleared derivative customers The following table presents the components of the Firm's restricted cash: The Firm is also subject to rules and regulations established by other U.S. and non U.S. regulators. As part of its compliance with the respective regulatory requirements, the Firm's broker-dealer activities are subject to certain restrictions on cash and other assets. The Firm is required to maintain cash reserves at certain non-US central banks. The business of JPMorgan Chase Bank, N.A. is subject to examination and regulation by the OCC. The Bank is a member of the U.S. Federal Reserve System, and its deposits in the U.S. are insured by the FDIC, subject to applicable limits. Basel III Advanced CET1 capital Risk-based capital metrics: (in millions, except ratios) ΝΑ 5.0 % 5.0 6.0 ΝΑ 6.0 Under the risk-based capital and leverage-based guidelines of the Federal Reserve, JPMorgan Chase is required to maintain minimum ratios for CET1 capital, Tier 1 capital, Total capital, Tier 1 leverage and the SLR. Failure to meet these minimum requirements could cause the Federal Reserve to take action. IDI subsidiaries are also subject to these capital requirements established by their respective primary regulators. Note: The table above is as defined by the regulations issued by the Federal Reserve, OCC and FDIC and to which the Firm and its IDI subsidiaries are subject. (a) Represents minimum SLR requirement of 3.0%, as well as supplementary leverage buffer requirements of 2.0% and 3.0% for BHC and IDI subsidiaries, respectively. (b) The Federal Reserve's regulations do not establish well-capitalized thresholds for these measures for BHCs. JPMorgan Chase & Co./2021 Form 10-K 281 Notes to consolidated financial statements Current Expected Credit Losses The Firm elected to apply the CECL capital transition provisions as permitted by the federal banking agencies delaying the effects of CECL on regulatory capital for two years until January 1, 2022, followed by a three-year transition period ("CECL capital transition provisions"). As of December 31, 2021, the capital metrics of the Firm reflected the benefit of the CECL capital transition provisions of $2.9 billion, which will be phased in at 25% per year beginning January 1, 2022. The CECL capital transition provisions have also been incorporated into Tier 2 capital, adjusted average assets, and total leverage exposure and are also subject to the three-year transition period beginning January 1, 2022. The following tables present risk-based capital metrics under both the Basel III Standardized and Basel III Advanced approaches and leverage-based capital metrics for JPMorgan Chase and JPMorgan Chase Bank, N.A. As of December 31, 2021 and 2020, JPMorgan Chase and JPMorgan Chase Bank, N.A. were well-capitalized and met all capital requirements to which each was subject. December 31, 2021 Certain of the Firm's cash and other assets are restricted as to withdrawal or usage. These restrictions are imposed by various regulatory authorities based on the particular activities of the Firm's subsidiaries. 4.0 % Note 26 - Restricted cash, other restricted assets and intercompany funds transfers Restricted cash and other restricted assets 279 related to the current period Increases based on tax positions $ 4,861 $ 4,024 $ 4,250 Balance at January 1, 2019 2020 798 2021 JPMorgan Chase - U.K. JPMorgan Chase - New York City JPMorgan Chase - California certain select entities Field examination of 2006 - 2019 Field Examination 2011 - 2012 Field Examination Year ended December 31, (in millions) 685 871 Increases based on tax positions JPMorgan Chase & Co./2021 Form 10-K At December 31, 2021 and 2020, in addition to the liability for unrecognized tax benefits, the Firm had accrued $1.1 billion and $1.0 billion, respectively, for income tax-related interest and penalties. After-tax interest expense/(benefit) and penalties related to income tax liabilities recognized in income tax expense were $174 million, $147 million and $(52) million in 2021, 2020 and 2019, respectively. $ 4,636 $ 4,250 $ 4,024 Balance at December 31, (1,012) (116) (148) with taxing authorities Decreases related to cash settlements (706) (705) (657) related to prior periods Decreases based on tax positions 10 362 393 related to prior periods Notes to consolidated financial statements 4.0 % IDI BHC(b) • Perpetual preferred stock Total capital NOL and tax credit carryforwards • Deferred tax assets that arise from • MSRs • Goodwill Less certain deductions for: CET1 capital Add'l -Tier 1 capital • Defined benefit pension and OPEB plans including capital for AOCI related to: Common stockholder's equity The capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. bank holding companies and banks, including the Firm and its IDI subsidiaries, including JPMorgan Chase Bank, N.A. Two comprehensive approaches are prescribed for calculating RWA: a standardized approach ("Basel III Standardized"), and an advanced approach ("Basel III Advanced"). For each of the risk-based capital ratios, the capital adequacy of the Firm and JPMorgan Chase Bank, N.A. is evaluated against the lower of the Standardized or Advanced approaches compared to their respective regulatory capital ratio requirements. The three components of regulatory capital under the Basel Ill rules are as illustrated below: establishes similar minimum capital requirements and standards for the Firm's principal IDI subsidiary, JPMorgan Chase Bank, N.A. The Federal Reserve establishes capital requirements, including well-capitalized requirements, for the consolidated financial holding company. The OCC Note 27 - Regulatory capital JPMorgan Chase & Co./2021 Form 10-K 280 • AFS debt securities Tier 1 capital The following table presents the risk-based regulatory capital ratio requirements and well-capitalized ratios to which the Firm and its IDI subsidiaries were subject as of December 31, 2021 and 2020. Standardized capital 8.5 12.7 capital 6.5 % ΝΑ 7.0 % 10.5 % 7.0 % 11.2 % CET1 capital IDI(e) BHC (d) IDI (c) BHC(a) IDI (c) Well-capitalized ratios ratio requirements ratio requirements BHC(a)(b) Risk-based capital ratios Advanced capital At January 1, 2022, the Parent Company's banking subsidiaries could pay, in the aggregate, approximately $20 billion in dividends to their respective bank holding companies without the prior approval of their relevant banking regulators. The capacity to pay dividends in 2022 will be supplemented by the banking subsidiaries' earnings during the year. The principal sources of income and funding for the Parent Company are dividends from JPMorgan Chase Bank, N.A. and dividends and extensions of credit from the IHC. In addition to dividend restrictions set forth in statutes and regulations, the Federal Reserve, the OCC and the FDIC have authority under the Financial Institutions Supervisory Act to prohibit or to limit the payment of dividends by the banking organizations they supervise, including the Parent Company and its subsidiaries that are banks or bank holding companies, if, in the banking regulator's opinion, payment of a dividend would constitute an unsafe or unsound practice in light of the financial condition of the banking organization. The IHC is prohibited from paying dividends or extending credit to the Parent Company if certain capital or liquidity "thresholds" are breached or if limits are otherwise imposed by the Parent Company's management or Board of Directors. The Parent Company's two principal subsidiaries are JPMorgan Chase Bank, N.A. and JPMorgan Chase Holdings LLC, an intermediate holding company (the "IHC"). The IHC generally holds the stock of JPMorgan Chase's subsidiaries other than JPMorgan Chase Bank, N.A. and its subsidiaries. The IHC also owns other assets and provides intercompany loans to the Parent Company. The Parent Company is obligated to contribute to the IHC substantially all the net proceeds received from securities issuances (including issuances of senior and subordinated debt securities and of preferred and common stock). Restrictions imposed by U.S. federal law prohibit JPMorgan Chase Bank, N.A., and its subsidiaries, from lending to JPMorgan Chase & Co. ("Parent Company") and certain of its affiliates unless the loans are secured in specified amounts. Such secured loans provided by any banking subsidiary to the Parent Company or to any particular affiliate, together with certain other transactions with such affiliate (collectively referred to as "covered transactions"), must be made on terms and conditions that are consistent with safe and sound banking practices. In addition, unless collateralized with cash or US Government debt obligations, covered transactions are generally limited to 10% of the banking subsidiary's total capital, as determined by the risk- based capital guidelines; the aggregate amount of covered transactions between any banking subsidiary and all of its affiliates is limited to 20% of the banking subsidiary's total capital. 10.0 Tier 1 Note: The table above is as defined by the regulations issued by the Federal Reserve, OCC and FDIC and to which the Firm and its IDI subsidiaries are subject. (a) Represents the regulatory capital ratio requirements applicable to the Firm. The CET1, Tier 1 and Total capital ratio requirements each include a respective minimum requirement plus a GSIB surcharge of 3.5% as calculated under Method 2; plus a 3.2% SCB for Basel III Standardized ratios and a fixed 2.5% capital conservation buffer for Basel III Advanced ratios. The countercyclical buffer is currently set to 0% by the federal banking agencies. (b) For the period ended December 31, 2020, the CET1, Tier 1, and Total capital ratio requirements under Basel III Standardized applicable to the Firm were 11.3%, 12.8% and 14.8%, respectively. (c) Represents requirements for JPMorgan Chase's IDI subsidiaries. The CET1, Tier 1 and Total capital ratio requirements include a fixed capital conservation buffer requirement of 2.5% that is applicable to the IDI subsidiaries. The IDI subsidiaries are not subject to the GSIB surcharge. (d) Represents requirements for bank holding companies pursuant to regulations issued by the Federal Reserve. (e) Represents requirements for IDI subsidiaries pursuant to regulations issued under the FDIC Improvement Act. The following table presents the leverage-based regulatory capital ratio requirements and well-capitalized ratios to which the Firm and its IDI subsidiaries were subject as of December 31, 2021 and 2020. • Long-term debt qualifying as Tier 2 • Qualifying allowance for credit losses Tier 2 capital Leverage-based capital ratios Tier 1 leverage SLR Capital ratio requirements (a) Well-capitalized ratios BHC IDI 10.0 2015-2017 10.5 10.5 Intercompany funds transfers Securities with a fair value of $30.0 billion and $1.3 billion, respectively, were also restricted in relation to customer activity. for the benefit of customers of $47.5 billion and $37.2 billion, respectively. Cash and securities pledged with clearing organizations • • Also, as of December 31, 2021 and 2020, the Firm had the following other restricted assets: (a) Comprises $18.4 billion and $22.7 billion in deposits with banks, and $1.3 billion and $1.7 billion in cash and due from banks on the Consolidated balance sheets as of December 31, 2021 and 2020, respectively. 24.4 5.1 19.3 5.1 19.7 $ 14.6 $ Total restricted cash (a) 6.0 % 8.0 Total capital 14.7 14.0 3,353,319 Field Examination 2014-2018 16.9 % 16.9 13.8 % 19.2 % 15.9 19.2 16.8 17.8 17.2 15.0 19.5 Basel III Advanced JPMorgan Chase & Co. (a) JPMorgan Chase Bank, N.A. (a) JPMorgan Chase & Co.a (a) JPMorgan Chase Bank, N.A. (a) CET1 capital Tier 1 capital Basel III Standardized 13.1 % 1,392,847 1,547,920 JPMorgan Chase Bank, N.A. (a) JPMorgan Chase & Co. (a) JPMorgan Chase Bank, N.A." (a) $ 213,942 $ 246,162 274,900 266,907 266,910 $ 213,942 $ 266,907 246,162 266,910 281,826 265,796 272,299 1,638,900 1,582,280 Total capital (a) 8.5 Tier 1 capital ratio December 31, 2021 JPMorgan Chase & Co. (b) JPMorgan Chase Bank, N.A. (b) JPMorgan Chase & Co. (b)(c) 17.8 December 31, 2020 JPMorgan Chase Bank, N.A. (b)(c) (in millions, except ratios) Leverage-based capital metrics: Adjusted average assets (a) $ 3,782,035 Tier 1 leverage ratio $ 6.5 % 3,334,925 Three months ended (a) The capital metrics reflect the CECL capital transition provisions. Additionally, loans originated under the PPP receive a zero percent risk weight. 17.3 15.7 % 15.7 16.9 Total capital ratio $ 205,078 234,844 269,923 $ 234,235 234,237 $ 252,045 205,078 234,844 257,228 $ 234,235 234,237 239,673 1,560,609 1,492,138 1,484,431 1,343,185 13.1 % 15.0 17.3 13.8 % 15.8 17.4 % 17.4 CET1 capital ratio JPMorgan Chase & Co." (a) Business tax credits 4,459 Other, net 5,124 4,227 Leasing transactions 2,184 2,049 hedges 6,025 Mortgage servicing rights, net of 3,289 $ $ Depreciation and amortization Deferred tax liabilities 12,752 $ 10,424 $ 3,329 Gross deferred tax liabilities 14,024 16,662 JPMorgan Chase - U.S. JPMorgan Chase - New York State Periods under examination 2011 - 2013 Field Examination Field examination of amended returns Status JPMorgan Chase - U.S. JPMorgan Chase is continually under examination by the Internal Revenue Service, by taxing authorities throughout the world, and by many state and local jurisdictions throughout the U.S. The following table summarizes the status of significant income tax examinations of JPMorgan Chase and its consolidated subsidiaries as of December 31, 2021. Tax examination status The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits. At December 31, 2021, 2020 and 2019, JPMorgan Chase's unrecognized tax benefits, excluding related interest expense and penalties, were $4.6 billion, $4.3 billion and $4.0 billion, respectively, of which $3.4 billion, $3.1 billion and $2.8 billion, respectively, if recognized, would reduce the annual effective tax rate. Included in the amount of unrecognized tax benefits are certain items that would not affect the effective tax rate if they were recognized in the Consolidated statements of income. These unrecognized items include the tax effect of certain temporary differences, the portion of gross state and local unrecognized tax benefits that would be offset by the benefit from associated U.S. federal income tax deductions, and the portion of gross non-U.S. unrecognized tax benefits that would have offsets in other jurisdictions. JPMorgan Chase is presently under audit by a number of taxing authorities, most notably by the Internal Revenue Service as summarized in the Tax examination status table below. As JPMorgan Chase is presently under audit by a number of taxing authorities, it is reasonably possible that over the next 12 months the resolution of these examinations may increase or decrease the gross balance of unrecognized tax benefits by as much as approximately $300 million. Upon settlement of an audit, the change in the unrecognized tax benefit would result from payment or income statement recognition. Unrecognized tax benefits JPMorgan Chase & Co./2021 Form 10-K The valuation allowance at December 31, 2021, was due to the state and local capital loss carryforwards, FTC carryforwards, and certain non-U.S. deferred tax assets, including NOL carryforwards. JPMorgan Chase has recorded deferred tax assets of $615 million at December 31, 2021, in connection with U.S. federal and non-U.S. NOL carryforwards and other tax attributes, FTC carryforwards, and state and local capital loss carryforwards. At December 31, 2021, total U.S. federal NOL carryforwards were $972 million, non-U.S. NOL carryforwards were $210 million, FTC carryforwards were $258 million, state and local capital loss carryforwards were $1.1 billion, and other U.S. federal tax attributes were $359 million. If not utilized, a portion of the U.S. federal NOL carryforwards and other U.S. federal tax attributes will expire between 2026 and 2037 whereas others have an unlimited carryforward period. Similarly, certain non-U.S. NOL carryforwards will expire between 2026 and 2036 whereas others have an unlimited carryforward period. The FTC carryforwards will expire between 2029 and 2030, and the state and local capital loss carryforwards will expire in 2022. 278 (3,910) (3,600) $ $ Net deferred tax (liabilities)/assets allowance Deferred tax assets, net of valuation (560) (378) 277 JPMorgan Chase & Co./2021 Form 10-K (a) Prior-period amounts have been revised to conform with the current presentation. The Firm will recognize any U.S. income tax expense it may incur on global intangible low tax income as income tax expense in the period in which the tax is incurred. (b) Prior-period amount has been revised to conform with the current presentation. (a) For purposes of this table, non-U.S. income is defined as income generated from operations located outside the U.S. Non-U.S.(a 18.8 % 18.7 % 18.9 % Effective tax rate 0.8 (0.1) (a) Other, net (3.8) (2.3) Tax audit resolutions (5.4) (4.2) Notes to consolidated financial statements 2012-2014 Affordable housing tax credits Deferred taxes Valuation allowance 13,312 10,802 Gross deferred tax assets 757 615 849 900 3,332 3,955 1,104 7,270 4,345 $ $ 2020 2021 Tax attribute carryforwards Accrued expenses and other Non-U.S. operations Deferred income tax expense/(benefit) results from differences between assets and liabilities measured for financial reporting purposes versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. If a deferred tax asset is determined to be unrealizable, a valuation allowance is established. The significant components of deferred tax assets and liabilities are reflected in the following table. December 31, (in millions) Deferred tax assets Allowance for loan losses Employee benefits The Firm recognized $1.7 billion of tax credits and other tax benefits associated with investments in affordable housing projects within income tax expense for the year ended 2021, and $1.5 billion in each of the years ended 2020 and 2019. The amount of amortization of such investments reported in income tax expense was $1.3 billion, $1.2 billion and $1.1 billion, respectively. The carrying value of these investments, which are reported in other assets on the Firm's Consolidated balance sheets, was $10.8 billion and $9.7 billion at December 31, 2021 and 2020, respectively. The amount of commitments related to these investments, which are reported in accounts payable and other liabilities on the Firm's Consolidated balance sheets, was $4.6 billion and $3.8 billion at December 31, 2021 and 2020, respectively. 987 research. Markets & Securities Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. JPMorgan Chase & Co./2021 Form 10-K Total (e) $ 16,561 9,654 $ 10,833 $ 6,372 5,728 $ 3,282 2,756 1,589 1,167 North America (a) 4,202 2,300 878 517,904 277,897 61,657 28,971 18,794 10,177 7,380 857,458 92,678 43,293 49,385 40,954 $ Total international Latin America/Caribbean Asia-Pacific In addition to the various legal proceedings discussed above, JPMorgan Chase and its subsidiaries are named as defendants or are otherwise involved in a substantial number of other legal proceedings. The Firm believes it has meritorious defenses to the claims asserted against it in its currently outstanding legal proceedings and it intends to 292 JPMorgan Chase & Co./2021 Form 10-K defend itself vigorously. Additional legal proceedings may be initiated from time to time in the future. The Firm has established reserves for several hundred of its currently outstanding legal proceedings. In accordance with the provisions of U.S. GAAP for contingencies, the Firm accrues for a litigation-related liability when it is probable that such a liability has been incurred and the amount of the loss can be reasonably estimated. The Firm evaluates its outstanding legal proceedings each quarter to assess its litigation reserves, and makes adjustments in such reserves, upward or downward, as appropriate, based on management's best judgment after consultation with counsel. The Firm's legal expense was $426 million, $1.1 billion and $239 million for the years ended December 31, 2021, 2020 and 2019, respectively. There is no assurance that the Firm's litigation reserves will not need to be adjusted in the future. In view of the inherent difficulty of predicting the outcome of legal proceedings, particularly where the claimants seek very large or indeterminate damages, or where the matters present novel legal theories, involve a large number of parties or are in early stages of discovery, the Firm cannot state with confidence what will be the eventual outcomes of the currently pending matters, the timing of their ultimate resolution or the eventual losses, fines, penalties or consequences related to those matters. JPMorgan Chase believes, based upon its current knowledge and after consultation with counsel, consideration of the material legal proceedings described above and after taking into account its current litigation reserves and its estimated aggregate range of possible losses, that the other legal proceedings currently pending against it should not have a material adverse effect on the Firm's consolidated financial condition. The Firm notes, however, that in light of the uncertainties involved in such proceedings, there is no assurance that the ultimate resolution of these matters will not significantly exceed the reserves it has currently accrued or that a matter will not have material reputational consequences. As a result, the outcome of a particular matter may be material to JPMorgan Chase's operating results for a particular period, depending on, among other factors, the size of the loss or liability imposed and the level of JPMorgan Chase's income for that period. JPMorgan Chase & Co./2021 Form 10-K 293 Notes to consolidated financial statements Note 31 - International operations The following table presents income statement and balance sheet-related information for JPMorgan Chase by major international geographic area. The Firm defines international activities for purposes of this footnote presentation as business transactions that involve clients residing outside of the U.S., and the information presented below is based predominantly on the domicile of the client, the location from which the client relationship is managed, booking location or the location of the trading desk. However, many of the Firm's U.S. operations serve international businesses. As the Firm's operations are highly integrated, estimates and subjective assumptions have been made to apportion revenue and expense between U.S. and international operations. These estimates and assumptions are consistent with the allocations used for the Firm's segment reporting as set forth in Note 32. The Firm's long-lived assets for the periods presented are not considered by management to be significant in relation to total assets. The majority of the Firm's long-lived assets are located in the U.S. As of or for the year ended December 31, (in millions) Revenue (c) (d) Expense Income before income tax expense Net income Total assets 2021 Europe/Middle East/Africa 2,886,109 * $ 62,087 $ 119,951 $ 84,136 $ 35,815 $ 29,131 $ 3,384,757 2019(b) Europe/Middle East/Africa $ 15,887 $ 9,860 $ Asia-Pacific $ 7,254 Latin America/Caribbean 2,405 1,561 6,027 $ 2,194 844 Total international 25,546 16,481 North America (a) 90,174 54,373 5,060 Total 3,868 $ 530,687 2,630 252,553 837 61,980 7,335 845,220 21,796 2,539,537 25,355 59,562 $ 48,334 $ 3,743,567 2020(b) Europe/Middle East/Africa $ 16,566 $ 10,987 $ (e) Asia-Pacific 9,289 5,558 5,579 $ 3,731 Latin America/Caribbean 2,740 1,590 1,150 Total international 28,595 18,135 10,460 North America (a) 91,356 66,001 121,649 $ Securities Lending Antitrust Litigation. JPMorgan Chase Bank, N.A., J.P. Morgan Securities LLC, J.P. Morgan Prime, Inc., and J.P. Morgan Strategic Securities Lending Corp. are named as defendants in a putative class action filed in the United States District Court for the Southern District of New York. The complaint asserts violations of federal antitrust law and New York State common law in connection with an alleged conspiracy to prevent the emergence of anonymous exchange trading for securities lending transactions. Defendants' motion to dismiss the complaint was denied. Plaintiffs have moved to certify a class in this action, which defendants are opposing. In October 2020, two putative class action complaints were filed under the Securities Exchange Act of 1934 in the United States District Court for the Eastern District of New York against the Firm and certain individual defendants on behalf of shareholders who acquired shares during the putative class period alleging that certain SEC filings of the Firm were materially false or misleading in that they did not disclose certain information relating to the above- referenced investigations. The Court consolidated these putative class actions in January 2021. Plaintiffs filed their second amended complaint in May 2021, which additionally alleged that certain orders in precious metals futures contracts placed by precious metals futures traders during the putative class period were materially false and misleading. Defendants have moved to dismiss. New York against the Firm and certain former employees, alleging a precious metals futures and options price manipulation scheme in violation of the Commodity Exchange Act. Some of the complaints also allege unjust enrichment and deceptive acts or practices under the General Business Law of the State of New York. The Court consolidated these putative class actions, and, in December 2021, the Court preliminarily approved a settlement among the parties. In addition, several putative class actions were filed in the United States District Courts for the Northern District of Illinois and Southern District of New York against the Firm, alleging manipulation of U.S. Treasury futures and options, and bringing claims under the Commodity Exchange Act. The actions in the Northern District of Illinois were transferred to the Southern District of New York. The Court consolidated these putative class actions, and, in December 2021, the Court preliminarily approved a settlement among the parties. In Canada, plaintiffs have moved to commence putative class action proceedings based on similar alleged underlying conduct related to precious metals. The following table presents the Firm's pledged assets. December 31, (in billions) Assets that may be sold or repledged or otherwise used by secured parties 2021 2020 $ 126.3 $ 166.6 Collateral The Firm accepts financial assets as collateral that it is permitted to sell or repledge, deliver or otherwise use. This collateral is generally obtained under resale and other securities financing agreements, prime brokerage-related held-for-investment customer receivables and derivative contracts. Collateral is generally used under repurchase and other securities financing agreements, to cover short sales, and to collateralize derivative contracts and deposits. The following table presents the fair value of collateral accepted. December 31, (in billions) The Firm pledges financial assets that it owns to maintain potential borrowing capacity at discount windows with Federal Reserve banks, various other central banks and FHLBS. Additionally, the Firm pledges assets for other purposes, including to collateralize repurchase and other securities financing agreements, to cover short sales and to collateralize derivative contracts and deposits. Certain of these pledged assets may be sold or repledged or otherwise used by the secured parties and are parenthetically identified on the Consolidated balance sheets as assets pledged. Collateral permitted to be sold or repledged, delivered, or otherwise used 2021 2020 $ 1,471.3 $ 1,451.7 1,038.9 1,111.0 Assets that may not be sold or repledged or otherwise used by secured parties Assets pledged at Federal Reserve banks and FHLBS Total pledged assets 112.0 Collateral sold, repledged, delivered or otherwise used Pledged assets Note 29 - Pledged assets and collateral JPMorgan Chase & Co./2021 Form 10-K Other off-balance sheet arrangements Indemnification agreements - general In connection with issuing securities to investors outside the U.S., the Firm may agree to pay additional amounts to the holders of the securities in the event that, due to a change in tax law, certain types of withholding taxes are imposed on payments on the securities. The terms of the securities may also give the Firm the right to redeem the securities if such additional amounts are payable. The Firm may also enter into indemnification clauses in connection with the licensing of software to clients ("software licensees") or when it sells a business or assets to a third party ("third- party purchasers"), pursuant to which it indemnifies software licensees for claims of liability or damages that may occur subsequent to the licensing of the software, or third-party purchasers for losses they may incur due to actions taken by the Firm prior to the sale of the business or assets. It is difficult to estimate the Firm's maximum exposure under these indemnification arrangements, since this would require an assessment of future changes in tax law and future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. Merchant charge-backs Under the rules of payment networks, the Firm, in its role as a merchant acquirer, retains a contingent liability for disputed processed credit and debit card transactions that result in a charge-back to the merchant. If a dispute is resolved in the cardholder's favor, Merchant Services will (through the cardholder's issuing bank) credit or refund the amount to the cardholder and will charge back the transaction to the merchant. If Merchant Services is unable to collect the amount from the merchant, Merchant Services will bear the loss for the amount credited or refunded to the cardholder. Merchant Services mitigates this risk by withholding future settlements, retaining cash reserve accounts or obtaining other collateral. In addition, Merchant Services recognizes a valuation allowance that covers the payment or performance risk to the Firm related to charge- backs. For the years ended December 31, 2021, 2020 and 2019, Merchant Services processed an aggregate volume of $1,886.7 billion, $1,597.3 billion, and $1,511.5 billion, respectively. Clearing Services - Client Credit Risk The Firm provides clearing services for clients by entering into securities purchases and sales and derivative contracts with CCPs, including ETDs such as futures and options, as well as OTC-cleared derivative contracts. As a clearing member, the Firm stands behind the performance of its clients, collects cash and securities collateral (margin) as well as any settlement amounts due from or to clients, and remits them to the relevant CCP or client in whole or part. There are two types of margin: variation margin is posted on a daily basis based on the value of clients' derivative contracts and initial margin is posted at inception of a derivative contract, generally on the basis of the potential changes in the variation margin requirement for the contract. As a clearing member, the Firm is exposed to the risk of nonperformance by its clients, but is not liable to clients for the performance of the CCPs. Where possible, the Firm seeks to mitigate its risk to the client through the collection of appropriate amounts of margin at inception and throughout the life of the transactions. The Firm can also cease providing clearing services if clients do not adhere to their obligations under the clearing agreement. In the event of nonperformance by a client, the Firm would close out the client's positions and access available margin. The CCP would utilize any margin it holds to make itself whole, with any remaining shortfalls required to be paid by the Firm as a clearing member. The Firm reflects its exposure to nonperformance risk of the client through the recognition of margin receivables from clients and margin payables to CCPS; the clients' underlying securities or derivative contracts are not reflected in the Firm's Consolidated Financial Statements. It is difficult to estimate the Firm's maximum possible exposure through its role as a clearing member, as this would require an assessment of transactions that clients may execute in the future. However, based upon historical experience, and the credit risk mitigants available to the Firm, management believes it is unlikely that the Firm will have to make any material payments under these arrangements and the risk of loss is expected to be remote. Refer to Note 5 for information on the derivatives that the Firm executes for its own account and records in its Consolidated Financial Statements. JPMorgan Chase & Co./2021 Form 10-K 287 Notes to consolidated financial statements Exchange & Clearing House Memberships The Firm is a member of several securities and derivative exchanges and clearing houses, both in the U.S. and other countries, and it provides clearing services to its clients. Membership in some of these organizations requires the Firm to pay a pro rata share of the losses incurred by the organization as a result of the default of another member. Such obligations vary with different organizations. These obligations may be limited to the amount (or a multiple of the amount) of the Firm's contribution to the guarantee fund maintained by a clearing house or exchange as part of the resources available to cover any losses in the event of a member default. Alternatively, these obligations may also include a pro rata share of the residual losses after applying the guarantee fund. Additionally, certain clearing houses require the Firm as a member to pay a pro rata share of losses that may result from the clearing house's investment of guarantee fund contributions and initial margin, unrelated to and independent of the default of another member. Generally a payment would only be required should such losses exceed the resources of the clearing house or exchange that are contractually required to absorb the losses in the first instance. In certain cases, it is difficult to estimate the Firm's maximum possible exposure under these membership agreements, since this would require an assessment of future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to the Firm to be remote. Where the Firm's maximum possible exposure can be estimated, the amount is disclosed in the table on page 284, in the Exchange & clearing house guarantees and commitments line. Sponsored member repo program The Firm acts as a sponsoring member to clear eligible overnight and term resale and repurchase agreements through the Government Securities Division of the Fixed Income Clearing Corporation ("FICC") on behalf of clients that become sponsored members under the FICC's rules. The Firm also guarantees to the FICC the prompt and full payment and performance of its sponsored member clients' respective obligations under the FICC's rules. The Firm minimizes its liability under these guarantees by obtaining a security interest in the cash or high-quality securities collateral that the clients place with the clearing house; therefore, the Firm expects the risk of loss to be remote. The Firm's maximum possible exposure, without taking into consideration the associated collateral, is included in the Exchange & clearing house guarantees and commitments line on page 284. Refer to Note 11 for additional information on credit risk mitigation practices on resale agreements and the types of collateral pledged under repurchase agreements. Guarantees of subsidiaries In the normal course of business, the Parent Company may provide counterparties with guarantees of certain of the trading and other obligations of its subsidiaries on a contract-by-contract basis, as negotiated with the Firm's counterparties. The obligations of the subsidiaries are included on the Firm's Consolidated balance sheets or are reflected as off-balance sheet commitments; therefore, the Parent Company has not recognized a separate liability for these guarantees. The Firm believes that the occurrence of any event that would trigger payments by the Parent Company under these guarantees is remote. The Parent Company has guaranteed certain long-term debt and structured notes of its subsidiaries, including JPMorgan Chase Financial Company LLC ("JPMFC"), a 100%-owned finance subsidiary. All securities issued by JPMFC are fully and unconditionally guaranteed by the Parent Company and no other subsidiary of the parent company guarantees these securities. These guarantees, which rank on a parity with the Firm's unsecured and unsubordinated indebtedness, are not included in the table on page 284 of this Note. Refer to Note 20 for additional information. 288 476.4 113.9 455.3 $ 714.7 $ 735.8 the attendant uncertainty of the various potential outcomes of such proceedings, including where the Firm has made assumptions concerning future rulings by the court or other adjudicator, or about the behavior or incentives of adverse parties or regulatory authorities, and those assumptions prove to be incorrect. In addition, the outcome of a particular proceeding may be a result which the Firm did not take into account in its estimate because the Firm had deemed the likelihood of that outcome to be remote. Accordingly, the Firm's estimate of the aggregate range of reasonably possible losses will change from time to time, and actual losses may vary significantly. Set forth below are descriptions of the Firm's material legal proceedings. Amrapali. India's Enforcement Directorate ("ED") is investigating J.P.Morgan India Private Limited in connection with investments made in 2010 and 2012 by two offshore funds formerly managed by JPMorgan Chase entities into residential housing projects developed by the Amrapali Group ("Amrapali"). In 2017, numerous creditors filed civil claims against Amrapali, including petitions brought by home buyers relating to delays in delivering or failure to deliver residential units. The home buyers' petitions have been overseen by the Supreme Court of India and are ongoing. In August 2021, the ED issued an order fining J.P. Morgan India Private Limited approximately $31.5 million. The Firm is appealing the order and the fine. Relatedly, in July 2019, the Supreme Court of India issued an order making preliminary findings that Amrapali and other parties, including unspecified JPMorgan Chase entities and the offshore funds that had invested in the projects, violated certain currency control and money laundering provisions, and ordering the ED to conduct a further inquiry under India's Prevention of Money Laundering Act (“PMLA”) and Foreign Exchange Management Act ("FEMA"). In May 2020, the ED attached approximately $25 million from J.P. Morgan India Private Limited in connection with the criminal PMLA investigation. The Firm is responding to and cooperating with the PMLA investigation. Federal Republic of Nigeria Litigation. JPMorgan Chase Bank, N.A. operated an escrow and depository account for the Federal Government of Nigeria (“FGN”) and two major international oil companies. The account held approximately $1.1 billion in connection with a dispute among the clients over rights to an oil field. Following the settlement of the dispute, JPMorgan Chase Bank, N.A. paid out the monies in the account in 2011 and 2013 in accordance with directions received from its clients. In November 2017, the Federal Republic of Nigeria ("FRN") commenced a claim in the English High Court for approximately $875 million in payments made out of the accounts. The FRN, claiming to be the same entity as the FGN, alleges that the payments were instructed as part of a complex fraud not involving JPMorgan Chase Bank, N.A., but that JPMorgan Chase Bank, N.A. was or should have been on notice that the payments may be fraudulent. JPMorgan Chase Bank, N.A. applied for summary judgment and was unsuccessful. The claim is ongoing and a trial commenced in February 2022. Foreign Exchange Investigations and Litigation. The Firm previously reported settlements with certain government authorities relating to its foreign exchange ("FX") sales and trading activities and controls related to those activities. Among those resolutions, in May 2015, the Firm pleaded guilty to a single violation of federal antitrust law. The Department of Labor granted the Firm a five-year 20 290 JPMorgan Chase & Co./2021 Form 10-K exemption of disqualification that allows the Firm and its affiliates to continue to rely on the Qualified Professional Asset Manager exemption under the Employee Retirement Income Security Act ("ERISA") until January 2023. The Firm will need the Department of Labor to approve a further exemption to cover the remainder of the ten-year disqualification period following the antitrust plea. The only remaining FX-related governmental inquiry is a South Africa Competition Commission matter which is currently pending before the South Africa Competition Tribunal. With respect to civil litigation matters, in August 2018, the United States District Court for the Southern District of New York granted final approval to the Firm's settlement of a consolidated class action brought by U.S.-based plaintiffs, which principally alleged violations of federal antitrust laws based on an alleged conspiracy to manipulate foreign exchange rates and also sought damages on behalf of persons who transacted in FX futures and options on futures. Certain members of the settlement class filed requests to the Court to be excluded from the class, and certain of them filed a complaint against the Firm and other foreign exchange dealers in November 2018. A number of these actions remain pending. Further, a putative class action has been filed against the Firm and other foreign exchange dealers on behalf of certain consumers who purchased foreign currencies at allegedly inflated rates. Another putative class action was brought against the Firm and other foreign exchange dealers on behalf of purported indirect purchasers of FX instruments. In 2020, the Court approved a settlement by the Firm and 11 other defendants of that class action for a total of $10 million. In addition, some FX-related individual and putative class actions based on similar alleged underlying conduct have been filed outside the U.S., including in the U.K., Israel, the Netherlands, Brazil and Australia. Inquiries Concerning Preservation Requirements. In December 2021 certain of the Firm's subsidiaries entered into resolutions with the U.S. Securities and Exchange Commission ("SEC") and the U.S. Commodity Futures Trading Commission ("CFTC") to resolve their respective civil investigations of compliance with records preservation requirements applicable to broker-dealer firms, swap dealers and futures commission merchants. The SEC and CFTC found that J.P. Morgan Securities LLC did not maintain copies of certain communications required to be maintained under their respective record keeping rules, where such communications were sent or received by employees over electronic messaging channels that had not been approved for employee use by the Firm. The CFTC resolution also included JPMorgan Chase Bank, N.A. and J.P. Morgan Securities plc as swap dealers. The SEC and CFTC also found related supervision failures. Under these resolutions, J.P. Morgan Securities LLC paid a $125 million civil monetary penalty to the SEC, and J.P. Morgan Securities LLC, JPMorgan Chase Bank, N.A. and J.P. Morgan Securities plc paid a total $75 million civil monetary penalty to the CFTC. The Firm continues to respond to requests for information and other material from certain authorities concerning its compliance with records preservation requirements in connection with business communications sent over electronic messaging channels that have not been approved by the Firm. The Firm is cooperating with these inquiries. Interchange Litigation. Groups of merchants and retail associations filed a series of class action complaints alleging that Visa and Mastercard, as well as certain banks, conspired to set the price of credit and debit card interchange fees and enacted related rules in violation of antitrust laws. In 2012, the parties initially settled the cases for a cash payment, a temporary reduction of credit card interchange, and modifications to certain credit card network rules. In 2017, after the approval of that settlement was reversed on appeal, the case was remanded to the United States District Court for the Eastern District of New York for further proceedings consistent with the appellate decision. The original class action was divided into two separate actions, one seeking primarily monetary relief and the other seeking primarily injunctive relief. In September 2018, the parties to the monetary class action finalized an agreement which amends and supersedes the prior settlement agreement. Pursuant to this settlement, the defendants collectively contributed an additional $900 million to the approximately $5.3 billion previously held in escrow from the original settlement. In December 2019, the amended settlement agreement was approved by the District Court. Certain merchants appealed the District Court's approval order, and those appeals are pending. Based on the percentage of merchants that opted out of the amended class settlement, $700 million has been returned to the defendants from the settlement escrow in accordance with the settlement agreement. The injunctive class action continues separately, and in September 2021, the District Court granted plaintiffs' motion for class certification in part, and denied the motion in part. In addition, certain merchants have filed individual actions raising similar allegations against Visa and Mastercard, as well as against the Firm and other banks, and some of those actions remain pending. LIBOR and Other Benchmark Rate Investigations and Litigation. JPMorgan Chase has responded to inquiries from various governmental agencies and entities around the world relating primarily to the British Bankers Association's ("BBA") London Interbank Offered Rate ("LIBOR") for various currencies and the European Banking Federation's Euro Interbank Offered Rate ("EURIBOR"). The Swiss Competition Commission's investigation relating to EURIBOR, to which the Firm and other banks are subject, continues. In December 2016, the European Commission issued a decision against the Firm and other banks finding an infringement of European antitrust rules relating to EURIBOR. The Firm has filed an appeal of that decision with the European General Court, and that appeal is pending. JPMorgan Chase & Co./2021 Form 10-K 291 Notes to consolidated financial statements In addition, the Firm has been named as a defendant along with other banks in various individual and putative class actions related to benchmark rates, including U.S. dollar LIBOR. In actions related to U.S. dollar LIBOR during the period that it was administered by the BBA, the Firm has obtained dismissal of certain actions and resolved certain other actions, and others are in various stages of litigation. The United States District Court for the Southern District of New York has granted class certification of antitrust claims related to bonds and interest rate swaps sold directly by the defendants, including the Firm. A consolidated putative class action related to the period that U.S. dollar LIBOR was administered by ICE Benchmark Administration has been dismissed. In addition, a group of individual plaintiffs filed a lawsuit asserting antitrust claims, alleging that the Firm and other defendants were engaged in an unlawful agreement to set U.S. dollar LIBOR and conspired to monopolize the market for LIBOR-based consumer loans and credit cards. Defendants moved to dismiss plaintiffs' complaint. In December 2021, the court denied plaintiffs' motions for a preliminary injunction seeking to enjoin defendants from setting U.S. dollar LIBOR and enforcing any financial instruments that rely on U.S. dollar LIBOR. The Firm's settlements of putative class actions related to Swiss franc LIBOR, the Singapore Interbank Offered Rate and the Singapore Swap Offer Rate, and the Australian Bank Bill Swap Reference Rate remain subject to court approval. Metals and U.S. Treasuries Investigations and Litigation and Related Inquiries. The Firm previously reported that it and/ or certain of its subsidiaries had entered into resolutions with the U.S. Department of Justice ("DOJ"), the U.S. Commodity Futures Trading Commission ("CFTC") and the U.S. Securities and Exchange Commission ("SEC"), which, collectively, resolved those agencies' respective investigations relating to historical trading practices by former employees in the precious metals and U.S. treasuries markets and related conduct from 2008 to 2016. The Firm entered into a Deferred Prosecution Agreement ("DPA") with the DOJ in which it agreed to the filing of a criminal information charging JPMorgan Chase & Co. with two counts of wire fraud and agreed, along with JPMorgan Chase Bank, N.A. and J.P. Morgan Securities LLC, to certain terms and obligations as set forth therein. Under the terms of the DPA, the criminal information will be dismissed after three years, provided that JPMorgan Chase & Co., JPMorgan Chase Bank, N.A. and J.P. Morgan Securities LLC fully comply with all of their obligations. Across the three resolutions with the DOJ, CFTC and SEC, JPMorgan Chase & Co., JPMorgan Chase Bank, N.A. and J.P. Morgan Securities LLC agreed to pay a total monetary amount of approximately $920 million. A portion of the total monetary amount includes victim compensation payments. Several putative class action complaints have been filed in the United States District Court for the Southern District of the numerous yet-unresolved issues in many of the proceedings, including issues regarding class certification and the scope of many of the claims, and Total the existence in many such proceedings of multiple defendants, including the Firm, whose share of liability (if any) has yet to be determined, • Total pledged assets do not include assets of consolidated VIES; these assets are used to settle the liabilities of those entities. Refer to Note 14 for additional information on assets and liabilities of consolidated VIES. Refer to Note 11 for additional information on the Firm's securities financing activities. Refer to Note 20 for additional information on the Firm's long-term debt. The significant components of the Firm's pledged assets were as follows. December 31, (in billions) Investment securities 2021 2020 $ 80.1 $ 80.2 Loans 428.5 420.5 Trading assets and other 206.1 235.1 Total pledged assets $ 714.7 $ 735.8 JPMorgan Chase & Co./2021 Form 10-K 289 Notes to consolidated financial statements Note 30 - Litigation Contingencies As of December 31, 2021, the Firm and its subsidiaries and affiliates are defendants or respondents in numerous legal proceedings, including private, civil litigations, government investigations or regulatory enforcement matters. The litigations range from individual actions involving a single plaintiff to class action lawsuits with potentially millions of class members. Investigations and regulatory enforcement matters involve both formal and informal proceedings, by both governmental agencies and self-regulatory organizations. These legal proceedings are at varying stages of adjudication, arbitration or investigation, and involve each of the Firm's lines of business and several geographies and a wide variety of claims (including common law tort and contract claims and statutory antitrust, securities and consumer protection claims), some of which present novel legal theories. The Firm believes the estimate of the aggregate range of reasonably possible losses, in excess of reserves established, for its legal proceedings is from $0 to approximately $1.5 billion at December 31, 2021. This estimated aggregate range of reasonably possible losses was based upon information available as of that date for those proceedings in which the Firm believes that an estimate of reasonably possible loss can be made. For certain matters, the Firm does not believe that such an estimate can be made, as of that date. The Firm's estimate of the aggregate range of reasonably possible losses involves significant judgment, given: • the number, variety and varying stages of the proceedings, including the fact that many are in preliminary stages, $ with the owner of the mortgage loans, such as Fannie Mae or Freddie Mac or a private investor, insurer or guarantor. Losses on recourse servicing predominantly occur when foreclosure sales proceeds of the property underlying a defaulted loan are less than the sum of the outstanding principal balance, plus accrued interest on the loan and the cost of holding and disposing of the underlying property. The Firm's securitizations are predominantly nonrecourse, thereby effectively transferring the risk of future credit losses to the purchaser of the mortgage-backed securities issued by the trust. At December 31, 2021 and 2020, the unpaid principal balance of loans sold with recourse totaled $827 million and $889 million, respectively. The carrying value of the related liability that the Firm has recorded in accounts payable and other liabilities on the Consolidated balance sheets, which is representative of the Firm's view of the likelihood it will have to perform under its recourse obligations, was $19 million and $23 million at December 31, 2021 and 2020, respectively. 70,854 Income tax expense/ (benefit) 6,876 2,749 5,362 6,464 5,926 4,590 1,668 824 3,785 1,275 1,028 918 Net income/(loss) $20,930 $ 8,217 Average equity $50,000 $ 52,000 Total assets 500,370 1,528 4,020 6,265 5,233 29,256 27,990 28,276 25,325 23,538 22,444 4,041 3,798 3,735 10,919 9,957 9,747 Income/(loss) before income tax expense/ (benefit) 27,806 10,966 21,903 27,598 23,020 16,544 6,914 3,402 $ 16,541 $ 52,000 541,367 $21,134 $ 17,094 $83,000 $ 80,000 $ 11,954 $ 5,246 20% 14 % 21 % 11 % 17 % 33 % 28 % 26 % Overhead ratio 58 55 51 49 48 57 40 41 40 64 70 72 296 115,720 $ 25% Noninterest expense 31 % 41 % $ 2,578 $ 3,958 $ 4,737 $ 2,992 $ 2,867 $ 80,000 (b) (b) 1,259,896 1,095,926 913,803 $24,000 230,776 $22,000 $22,000 $14,000 $10,500 $10,500 228,911 220,514 234,425 203,384 173,175 Return on equity 15 % 59 496,705 (227) The majority of AWM's client assets are in actively managed portfolios. Corporate The Corporate segment consists of Treasury and Chief Investment Office and Other Corporate, which includes corporate staff functions and expense that is centrally managed. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The major Other Corporate functions include Real Estate, Technology, Legal, Corporate Finance, Human Resources, Internal Audit, Risk Management, Compliance, Control Management, Corporate Responsibility and various Other Corporate groups. JPMorgan Chase & Co./2021 Form 10-K 295 Notes to consolidated financial statements Segment results The following table provides a summary of the Firm's segment results as of or for the years ended December 31, 2021, 2020 and 2019, on a managed basis. The Firm's definition of managed basis starts with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. This allows management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense/(benefit). These adjustments have no impact on net income as reported by the Firm as a whole or by the LOBS. Segment results and reconciliation (a) (Table continued on next page) Global Private Bank Capital allocation The Firm's allocation methodology incorporates Basel III Standardized RWA, Basel III Advanced RWA, the GSIB surcharge, and a simulation of capital in a severe stress environment. The assumptions and methodologies used to allocate capital are periodically reassessed and as a result, the capital allocated to the LOBS may change from time to time. Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset & Wealth Management As of or for the year ended December 31, (in millions, except ratios) 2021 2020 Noninterest revenue Each business segment is allocated capital by taking into consideration a variety of factors including capital levels of similarly rated peers and applicable regulatory capital requirements. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. Offers multi-asset investment management solutions across equities, fixed income, alternatives and money market funds to institutional and retail investors providing for a broad range of clients' investment needs. Asset Management Asset & Wealth Management, with client assets of $4.3 trillion, is a global leader in investment and wealth management. 263 9,065 35,801 44,866 $ 4,158 $ 391,369 1,467 183,023 609 47,820 6,234 30,197 (e) 622,212 2,064,265 36,431 $ 2,686,477 (a) Substantially reflects the U.S. (b) Prior-period amounts have been revised to conform with the current presentation. (c) Revenue is composed of net interest income and noninterest revenue. (d) Expense is composed of noninterest expense and the provision for credit losses. (e) Total assets for the U.K. were approximately $365 billion, $353 billion and $309 billion at December 31, 2021, 2020 and 2019, respectively. 294 JPMorgan Chase & Co./2021 Form 10-K Note 32 - Business segments The Firm is managed on an LOB basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is evaluated by the Firm's Operating Committee. Segment results are presented on a managed basis. Refer to Segment results of this footnote for a further discussion of JPMorgan Chase's business segments. The following is a description of each of the Firm's business segments, and the products and services they provide to their respective client bases. Consumer & Community Banking Consumer & Community Banking offers services to consumers and businesses through bank branches, ATMs, digital (including mobile and online) and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking, J.P. Morgan Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card & Auto. Consumer & Business Banking offers deposit, investment and lending products, payments and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card & Auto issues credit cards to consumers and small businesses and originates and services auto loans and leases. Corporate & Investment Bank The Corporate & Investment Bank, which consists of Banking and Markets & Securities Services, offers a broad suite of investment banking, market-making, prime brokerage, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, merchants, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Payments, which provides payments services enabling clients to manage payments and receipts globally, and cross-border financing. Markets & Securities Services includes Markets, a global market-maker across products, including cash and derivative instruments, which also offers sophisticated risk management solutions, prime brokerage, and Commercial Banking Commercial Banking provides comprehensive financial solutions, including lending, payments, investment banking and asset management products across three primary client segments: Middle Market Banking, Corporate Client Banking and Commercial Real Estate Banking. Other includes amounts not aligned with a primary client segment. Middle Market Banking covers small and midsized companies, local governments and nonprofit clients. Corporate Client Banking covers large corporations. Commercial Real Estate Banking covers investors, developers, and owners of multifamily, office, retail, industrial and affordable housing properties. Asset & Wealth Management $17,286 $ 17,740 Provides retirement products and services, brokerage, custody, trusts and estates, loans, mortgages, deposits and investment management to high net worth clients. 2021 Total net revenue 50,073 51,268 55,133 51,749 49,284 39,265 10,008 9,313 9,264 16,957 14,240 13,591 Provision for credit losses (6,989) 12,312 4,954 (1,174) 2,726 277 (947) 2019 $ 17,796 296 3,355 3,418 2,113 6,554 3,886 2020 2019 2021 $38,209 Net interest income 32,787 33,528 37,337 13,540 $ 35,120 14,164 $30,060 $ 2020 $ 3,067 2019 2021 $ 2,710 $13,071 2020 $10,822 $10,236 2019 9,205 6,079 6,246 $ 3,929 2,293 54 6,811 1,775 Net increase/(decrease) in cash and due from banks and deposits with banking subsidiaries (20) deposits with banking subsidiaries at the beginning of the year (29) Cash and due from banks and Advances to, and receivables from, subsidiaries: 5,000 (4,075) (18,408) (6,517) (24,001) (12,858) (12,690) (12,343) (1,238) (1,080) (1,290) 1,524 Trading assets Assets Deposits with banking subsidiaries $ Cash and due from banks 2020 2021 December 31, (in millions) (29,481) (12,694) 8,544 6,865 36 $ 6,809 5,341 Cash interest paid Cash and due from banks and All other financing activities, net Net cash provided by/(used in) financing activities $ 28,039 $ 25,150 Borrowings from, and payables to, subsidiaries and affiliates Liabilities and stockholders' equity $ 568,481 $ 528,424 Total assets Cash income taxes paid, net(d) 508,602 1,011 10,058 1,007 12,220 Other assets 5,370 Non-bank Bank and bank holding company year Investments (at equity) in subsidiaries and affiliates: deposits with banking subsidiaries at the end of the 86 50 Non-bank 27 431 Bank and bank holding company 545,635 Balance sheets 14,150 $ 40,264 subsidiaries and undistributed net income of 25,569 37,312 49,169 Proceeds from long-term borrowings Income before income tax benefit (56) 2,941 1,425 (20) Short-term borrowings 9,935 7,542 6,641 Total expense 2,647 Borrowings from subsidiaries and affiliates (a) 1,992 2,222 2,637 Noninterest expense 13,246 Short-term borrowings 5,753 $ 35,548 $ 39,507 Income tax benefit 176 1,324 Comprehensive income 7,350 4,500 (2,575) (1,430) Redemption of preferred stock Treasury stock repurchased Dividends paid 3,076 6,417 (8,070) (loss), net Other comprehensive income/ $ 29,131 $ 36,431 $ 48,334 Net income Proceeds from issuance of preferred stock 16,906 27,631 41,252 of subsidiaries Equity in undistributed net income (21,226) (34,194) (15,543) Payments of long-term borrowings 2,033 17,492 1,329 Other liabilities Rate 1,018 9,340 3,149 3,210 5,660 11,769 15,176 17,697 15,097 14,111 2,424 2,258 12,657 3,397 8,285 611 (1,889) (4,156) (2,285) (1,527) (1,288) 11,495 16,133 12,380 13,287 10,473 3,040 2,326 973 (1,349) Interest (h) 2021 Average balance assets exempt from income taxes (i.e., federal taxes) on a basis comparable with other taxable investments. The incremental tax rate used for calculating the taxable- equivalent adjustment was approximately 24% in 2021, 2020 and 2019. Assets (Taxable-equivalent interest and rates; in millions, except rates) Year ended December 31, (Unaudited) (Table continued on next page) Consolidated average balance sheets, interest and rates Provided below is a summary of JPMorgan Chase's consolidated average balances, interest and rates on a taxable-equivalent basis for the years 2019 through 2021. Income computed on a taxable-equivalent basis is the income reported in the Consolidated statements of income, adjusted to present interest income and rates earned on Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials 299 JPMorgan Chase & Co./2021 Form 10-K (a) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. (b) Pre-provision profit is a non-GAAP financial measure. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 58-60 for a discussion of these measures. Net income Income tax expense (a) Income before income tax expense Provision for credit losses Pre-provision profit(b) $ 12,136 $ 9,443 $ 4,687 $ 2,865 $ 10,399 $ 11,687 $ 11,948 $ 14,300 345 13,541 12,812 12,584 11,369 For the period ended Total net revenue(a) Selected quarterly financial data (unaudited) Supplementary information JPMorgan Chase & Co./2021 Form 10-K 298 (d) Represents payments, net of refunds, made by the Parent Company to various taxing authorities and includes taxes paid on behalf of certain of its subsidiaries that are subsequently reimbursed. The reimbursements were $13.9 billion, $8.3 billion, and $6.4 billion for the years ended December 31, 2021, 2020, and 2019, respectively. (e) As a result of the merger of Chase Bank USA, N.A. with and into JPMorgan Chase Bank, N.A., JPMorgan Chase Bank, N.A. distributed $13.5 billion to the Parent company as a return of capital, which the Parent company contributed to the IHC. (c) Refer to Notes 20 and 28 for information regarding the Parent Company's guarantees of its subsidiaries' obligations. (b) At December 31, 2021, long-term debt that contractually matures in 2022 through 2026 totaled $10.7 billion, $16.6 billion, $24.2 billion, $22.8 billion, and $24.7 billion, respectively. (a) Affiliates include trusts that issued guaranteed capital debt securities ("issuer trusts"). $ 4,065 $ 5,445 $ 7,957 15,259 5,366 3,910 $ 6,845 $ 6,865 $ 5,341 279,354 $ 528,424 $ 568,481 Total liabilities and stockholders' equity 294,127 Total stockholders' equity 249,070 274,354 Total liabilities (c) 213,384 235,957 924 9,612 2021 Long-term debt (b)(c) 2020 4th quarter 16,791 16,942 16,875 16,048 29,255 $ 33,075 $ 28,286 29,335 $ $ 32,266 18,725 17,667 $ $ 30,479 29,647 17,063 17,888 Total noninterest expense $ $ 29,257 Selected income statement data 1st quarter 2nd quarter 4th quarter 3rd quarter 1st quarter 2nd quarter 3rd quarter (in millions) Other interest expense/(income) NA (5,303) (3,713) $ 79,968 $ $ $ (1,653) (5,366) Overhead ratio Return on equity Total assets Average equity Net income/(loss) (2,615) (865) (1,750) $ 72,365 $ Income tax expense/(benefit) Income/(loss) before income 65,269 66,656 71,343 1,067 1,373 1,802 Noninterest expense 5,585 17,480 tax expense/(benefit) 145 (3,655) (2,978) - $ $ 68,407 $ $ 29,131 $ 36,431 48,334 $ $ 1,111 $ 8,435 6,684 11,228 (2,744) (2,978) (3,655) (966) (b) (b) (b) 44,866 35,815 59,562 (2,744) (9,256) (1) 66 81 $ Noninterest revenue (b) (b) (b) 2019 2020 2021 2019 2020 2021 2019 2020 2021 (in millions, except ratios) December 31, As of or for the year ended Total (a) Reconciling Items Corporate (Table continued from previous page) Deposits with banks 68 $ $ 250,968 1,199 $ Total net revenue Provision for credit losses 115,720 119,951 121,649 (2,744) (2,978) (3,655) 1,211 (1,176) 57,245 54,563 52,311 $ 58,475 65,388 $ $ 69,338 (2,213) (531) $ (2,560) (418) (3,225) $ (430) (114) $ 1,325 (2,375) (3,551) (3,483) Net interest income Net change in: 1,518,100 837,618 859 Bank and bank holding company Net change in: subsidiaries: Investing activities Other income/(expense) from 29,387 16,857 (5,595) Net cash provided by/(used in) operating activities Non-bank 223 32 Interest income from subsidiaries 26,000 9,862 10,000 6,000 (12,677) 15,357 Other operating adjustments $ 26,000 6,000 $ Bank and bank holding company $ 10,000 Non-bank(a) affiliates: 63 366 Other income/(expense) 1,137 (8,830) 5,353 (a) subsidiaries and affiliates a Financing activities Interest expense/(income) to Expense 65 (2,639) (2,969) 71 24 (e) (6) (2,663) (3,000) 31 All other investing activities, net Net cash provided by/(used in) investing activities Advances to and investments in subsidiaries and affiliates, net 2,738 197 (1,731) 27,427 7,718 12,394 Total income 2,019 (569) 205 51,252 (2,918) (4,500) (6,475) 42,906 33,631 $ 36,431 NM NM NM NM NM NM (b) 15 % 12 % 19 % NM NM NM NM NM NM 2,686,477 (b) $ 232,907 $ 236,865 3,384,757 3,743,567 ΝΑ ΝΑ 59 1,359,831 56 JPMorgan Chase & Co./2021 Form 10-K $ 48,334 $ 29,131 Cash dividends from subsidiaries (a) and affiliates Parent company net loss Less: Net income of subsidiaries and affiliates (a) Net income Operating activities 2019 2020 2021 Year ended December 31, (in millions) Statements of cash flows 2019 2020 2021 Dividends from subsidiaries and Income (in millions) Year ended December 31, Statements of income and comprehensive income The following tables present Parent Company-only financial statements. Note 33 - Parent Company Notes to consolidated financial statements 297 56 $ (a) Segment results on a managed basis reflect revenue on a FTE basis with the corresponding income tax impact recorded within income tax expense/ (benefit). These adjustments are eliminated in reconciling items to arrive at the Firm's reported U.S. GAAP results. (b) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. U.S. 158,793 (0.12) (66) 52,903 (0.23) (319) 137,752 0.43 659 154,825 0.26 299 114,406 Loans: Non-U.S. U.S. Investment securities: Non-U.S. U.S. Trading assets - debt instruments: Non-U.S. U.S. Securities borrowed: (a) Non-U.S. U.S. Federal funds sold and securities purchased under resale agreements: (0.09) 3,530 0.13 % 2.22 3,326 901 1,323,812 U.S. Interest-bearing deposits: Interest-bearing liabilities 1.81 58,294 3,215,942 0.73 894 123,079 2.21 2,448 110,686 4.24 39,215 924,713 Total interest-earning assets All other interest-earning assets, predominantly U.S. Non-U.S. 1.29 397 30,868 1.31 7,399 563,109 2.66 125,036 0.07 693 (181) Non-U.S. 54,981 $ (g) 236,865 266,764 3,202,150 $ 29,899 2,480,685 2,935,386 150,979 161,269 42,560 61,593 31,085 32,628 407,219 517,527 1.45 26,795 1,848,842 0.46 9,960 2,162,369 3.55 8,807 247,968 2.27 5,764 1.88 % 1.98 527,340 $ 192,432 27,511 232,907 260,418 2,741,103 $ U.S. Deposits with banks: Rate Interest Average balance 2021 Interest-earning assets (Taxable-equivalent interest and rates; in millions, except rates) (Unaudited) (Table continued on next page) Presented below is a summary of interest and rates segregated between U.S. and non-U.S. operations for the years 2019 through 2021. The segregation of U.S. and non-U.S. components is based on the location of the office recording the transaction. Intercompany funding generally consists of dollar-denominated deposits originated in various locations that are centrally managed by Treasury and CIO. Interest rates and interest differential analysis of net interest income - U.S. and non-U.S. 301 JPMorgan Chase & Co./2021 Form 10-K (I) Prior-period amounts have been revised to conform with the current presentation. (k) The annualized rate for securities based on amortized cost was 1.33%, 1.85% and 3.05% for the years ended December 31, 2021, 2020 and 2019, respectively, and does not give effect to changes in fair value that are reflected in AOCI. (j) Negative interest income and yield are related to the impact of current interest rates combined with the fees paid on client-driven securities borrowed balances. The negative interest expense related to prime brokerage customer payables is recognized in interest expense and reported within trading liabilities - debt and all other interest-bearing liabilities. (i) Fees and commissions on loans included in loan interest amounted to $1.9 billion, $1.0 billion and $1.2 billion for the years ended December 31, 2021, 2020 and 2019. (h) Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. (g) The ratio of average stockholders' equity to average assets was 7.6%, 8.3% and 9.5% for the years ended December 31, 2021, 2020 and 2019, respectively. The return on average stockholders' equity, based on net income, was 17.0%, 10.9% and 14.0% for the years ended December 31, 2021, 2020 and 2019, respectively. (f) The combined balance of trading liabilities - debt and equity instruments was $128.2 billion, $106.5 billion and $101.0 billion for the years ended December 31, 2021, 2020 and 2019, respectively. 2.46 2.16 % 57,776 $ (g) $ 254,400 Non-U.S. (370) 299 2.17 % 3,588 165,066 $ 114,938 (0.01) (19) 149,389 $ 0.26 % 768 294,669 $ $ Rate Interest Average balance 2019 Rate Interest Average balance 2020 (Table continued from previous page) Refer to the "Net interest income” discussion in Consolidated Results of Operations on pages 52-54 for further information. JPMorgan Chase & Co./2021 Form 10-K 302 (c) Represents the amount of noninterest-bearing liabilities funding interest-earning assets. (b) Includes commercial paper. (a) Negative interest income and yield are related to the impact of current interest rates combined with the fees paid on client-driven securities borrowed balances. The negative interest expense related to prime brokerage customer payables is recognized in interest expense and reported within trading liabilities - debt and all other interest-bearing liabilities. 0.26 20.4 141,409 0.95 3.07 6,157 200,811 2.34 5,056 216,025 0.39 151 38,666 0.01 3 43,446 1.54 1,423 92,625 (0.30) (305) 100,026 1.66 2,078 125,224 0.81 1,095 134,517 2.71 4,068 150,205 1,341 371,053 24.6 6,119 Intercompany funding: Non-U.S. U.S. Long-term debt: Beneficial interests issued by consolidated VIES, predominantly U.S. Non-U.S. U.S. 0.57 83 14,595 0.66 728 109,583 (0.20) (345) 176,466 Trading liabilities - debt, short-term and all other interest-bearing liabilities:(a)(b) 0.09 52 60,082 Non-U.S. 0.11 222 199,220 U.S. Federal funds purchased and securities loaned or sold under repurchase agreements: (0.10) U.S. 0.87 Non-U.S. Noninterest-bearing liabilities 1.86 46,622 1.64 % 52,741 0.17 % 5,553 3,215,942 $ $ $ 710,753 0.22 5,553 1,229 (1,229) (116,317) 116,317 2,505,189 0.96 53 5,528 1.73 4,229 244,850 Liabilities Assets Percentage of total assets and liabilities attributable to non-U.S. operations: Non-U.S. U.S. Net interest income and net yield: Total investable funds Total interest-bearing liabilities 106,911 2.52 22,501 241,431 0.28 126 0.11 274 0.03% 531 $ 1,694,865 259,302 44,618 $ (a) Represents securities that are tax-exempt for U.S. federal income tax purposes. Net interest income and net yield on interest-earning assets Interest rate spread Total liabilities and stockholders' equity Total stockholders' equity Common stockholders' equity Preferred stock Stockholders' equity Total liabilities All other liabilities, including the allowance for lending-related commitments (c) Trading liabilities - derivative payables Trading liabilities - equity and other instruments (f) Noninterest-bearing deposits Total interest-bearing liabilities Long-term debt Beneficial interests issued by consolidated VIES Trading liabilities - debt and all other interest-bearing liabilities (e) (f) (j) Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings (d) 257 14,595 Average balance (Table continued from previous page) JPMorgan Chase & Co./2021 Form 10-K 300 Within the Consolidated average balance sheets, interest and rates summary, the principal amounts of nonaccrual loans have been included in the average loan balances used to determine the average interest rate earned on loans. Refer to Note 12 for additional information on nonaccrual loans, including interest accrued. (e) All other interest-bearing liabilities include brokerage-related customer payables. (c) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. (d) Includes commercial paper. (b) Includes brokerage-related held-for-investment customer receivables, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other assets on the Consolidated Balance Sheets. 1.59% 1.64 52,741 $ (g) 33,027 250,968 283,995 3,725,202 $ 3,441,207 186,755 60,318 36,656 652,289 0.22 5,553 2,505,189 1.71 4,282 250,378 0.57 83 0.11 2020 3,725,202 207,737 Trading assets - derivative receivables Trading assets - equity and other instruments Cash and due from banks Allowance for loan losses Total interest-earning assets All other interest-earning assets (b) Loans Total investment securities Non-taxable securities (a) Taxable securities 2.42 6,856 283,829 Trading assets - debt instruments (j) (0.20) (385) 190,655 Securities borrowed 0.36 958 269,231 Federal funds sold and securities purchased under resale agreements 0.07 % 512 $ 719,772 Goodwill, MSRs and other intangible assets $ 563,147 1.15 55,003 69,101 172,822 26,776 Interest-bearing deposits Liabilities Total assets (c) All other noninterest-earning assets" 1.81 58,294 0.73 894 (22,179) 3,215,942 123,079 4.02 41,663 1,035,399 (i) 1.31 7,796 593,977 (k) 4.33 1,336 30,830 6,460 568 Interest(h) Average 166,718 53,683 53,786 114,323 20,645 3,202,150 $ 179,413 51,934 73,749 (1) (1) 120,878 22,241 (25,775) 3.61 84,571 (13,331) 2,345,279 2.34 64,941 3.99 2,146 53,779 1.30 1,023 5.25 $ 52,012 2,741,103 1,389,224 1.12 214 19,216 1.42 2,585 182,105 0.10 195 205,255 (j) 2.38 1,248 2.03 4,630 0.80 % 8,957 $ 1,115,848 227,994 52,426 0.96 372 0.41 1,058 255,421 38,853 $ 0.17 % 2,357 $ $ Rate 989,943 43,886 1.20 1,574 131,291 (0.21) (j) (302) 143,472 2.23 6,146 275,429 0.88 2,436 275,926 1.39 % 3,887 $ 280,004 $ 0.17 % 749 $ 444,058 $ Rate Interest (h) 2019 balance 322,936 4.37 7,869 294,958 2,779,710 78,784 1,004,597 (i) (i) 3.01 9,617 319,875 1.82 9,280 509,937 (k) (k) 4.63 1,655 35,748 4.32 1,437 33,287 2.80 7,962 284,127 1.65 7,843 476,650 3.12 9,189 2.44 2,813 Year ended December 31, 94,147 Commercial Card: provides a wide range of payment services to corporate and public sector clients worldwide through the commercial card products. Services include procurement, corporate travel and entertainment, expense management services, and business-to-business payment solutions. Credit derivatives: Financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Upon the occurrence of a credit event by the reference entity, which may include, among other events, the bankruptcy or failure to pay its obligations, or certain restructurings of the debt of the reference entity, neither party has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value at the time of settling the credit derivative contract. The determination as to whether a credit event has occurred is generally made by the relevant International Swaps and Derivatives Association ("ISDA") Determinations Committee. Criticized: Criticized loans, lending-related commitments and derivative receivables that are classified as special JPMorgan Chase & Co./2021 Form 10-K 305 Glossary of Terms and Acronyms mention, substandard and doubtful categories for regulatory purposes. CRO: Chief Risk Officer CTC: CIO, Treasury and Corporate Custom lending: Loans to AWM's Global Private Bank clients, including loans to private investment funds and loans that are collateralized by nontraditional asset types, such as art work, aircraft, etc. CVA: Credit valuation adjustment Debit and credit card sales volume: Dollar amount of card member purchases, net of returns. Collateral-dependent: A loan is considered to be collateral- dependent when repayment of the loan is expected to be provided substantially through the operation or sale of the collateral when the borrower is experiencing financial difficulty, including when foreclosure is deemed probable based on borrower delinquency. Deposit margin/deposit spread: Represents net interest income expressed as a percentage of average deposits. Distributed denial-of-service attack: The use of a large number of remote computer systems to electronically send a high volume of traffic to a target website to create a service outage at the target. This is a form of cyberattack. Dodd-Frank Act: Wall Street Reform and Consumer Protection Act EC: European Commission Eligible HQLA: Eligible high-quality liquid assets, for purposes of calculating the LCR, is the amount of unencumbered HQLA that satisfy certain operational considerations as defined in the LCR rule. Eligible LTD: Long-term debt satisfying certain eligibility criteria Embedded derivatives: are implicit or explicit terms or features of a financial instrument that affect some or all of the cash flows or the value of the instrument in a manner similar to a derivative. An instrument containing such terms or features is referred to as a "hybrid." The component of the hybrid that is the non-derivative instrument is referred to as the "host." For example, callable debt is a hybrid instrument that contains a plain vanilla debt instrument (i.e., the host) and an embedded option that allows the issuer to redeem the debt issue at a specified date for a specified amount (i.e., the embedded derivative). However, a floating rate instrument is not a hybrid composed of a fixed-rate instrument and an interest rate swap. EPS: Earnings per share ERISA: Employee Retirement Income Security Act of 1974 ETD: "Exchange-traded derivatives": Derivative contracts that are executed on an exchange and settled via a central clearing house. • EU: European Union Expense categories: Volume- and/or revenue-related expenses generally correlate with changes in the related business/ • DVA: Debit valuation adjustment CMT: Constant Maturity Treasury CLTV: Combined loan-to-value Client assets: Represent assets under management as well as custody, brokerage, administration and deposit accounts. Client deposits and other third-party liabilities: Deposits, as well as deposits that are swept to on-balance sheet liabilities (e.g., commercial paper, federal funds purchased and securities loaned or sold under repurchase agreements) as part of client cash management programs. CLO: Collateralized loan obligations ALCO: Asset Liability Committee Amortized cost: Amount at which a financing receivable or investment is originated or acquired, adjusted for accretion or amortization of premium, discount, and net deferred fees or costs, collection of cash, charge-offs, foreign exchange, and fair value hedge accounting adjustments. For AFS securities, amortized cost is also reduced by any impairment losses recognized in earnings. Amortized cost is not reduced by the allowance for credit losses, except where explicitly presented net. AOCI: Accumulated other comprehensive income/(loss) ARM: Adjustable rate mortgage(s) AUC: Assets under custody AUM: "Assets under management": Represent assets managed by AWM on behalf of its Private Banking, Institutional and Retail clients. Includes "Committed capital not Called." Auto loan and lease origination volume: Dollar amount of auto loans and leases originated. AWM: Asset & Wealth Management Beneficial interests issued by consolidated VIES: Represents the interest of third-party holders of debt, equity securities, or other obligations, issued by VIES that JPMorgan Chase consolidates. Benefit obligation: Refers to the projected benefit obligation for pension plans and the accumulated postretirement benefit obligation for OPEB plans. BHC: Bank holding company CB: Commercial Banking CBB: Consumer & Business Banking CCAR: Comprehensive Capital Analysis and Review CCB: Consumer & Community Banking CCO: Chief Compliance Officer CCP: "Central counterparty" is a clearing house that interposes itself between counterparties to contracts traded in one or more financial markets, becoming the buyer to every seller and the seller to every buyer and thereby ensuring the future performance of open contracts. A CCP becomes a counterparty to trades with market participants through novation, an open offer system, or another legally binding arrangement. CDS: Credit default swaps CECL: Current Expected Credit Losses CEO: Chief Executive Officer CET1 Capital: Common equity Tier 1 capital CFO: Chief Financial Officer CFP: Contingency funding plan CFTC: Commodity Futures Trading Commission Chase Bank USA, N.A.: Chase Bank USA, National Association CIB: Corporate & Investment Bank CIO: Chief Investment Office • transaction volume or revenue. Examples include commissions and incentive compensation within the LOBS, depreciation expense related to operating lease assets, and brokerage expense related to trading transaction volume. Investments in the business include expenses associated with supporting medium- to longer-term strategic plans of the Firm. Examples include front office growth, market expansion, initiatives in technology (including related compensation), marketing, and acquisitions. Structural expenses are those associated with the day-to- day cost of running the Firm and are expenses not included in the above two categories. Examples include employee salaries and benefits, certain other incentive compensation, and costs related to real estate. Fannie Mae: Federal National Mortgage Association FASB: Financial Accounting Standards Board FCA: Financial Conduct Authority (1,101) (1,466) (555) 336 513 32 481 Non-U.S. 365 (1,526) (259) (1,267) U.S. Trading assets - debt instruments: (148) (147) (1) (69) (56) (13) Non-U.S. (1,728) (1,704) (24) (14) 70 (219) AFS: Available-for-sale Investment securities: Non-U.S. FCC: Firmwide Control Committee FDIC: Federal Deposit Insurance Corporation Federal Reserve: The Board of the Governors of the Federal Reserve System FFIEC: Federal Financial Institutions Examination Council FHA: Federal Housing Administration FHLB: Federal Home Loan Bank FICC: The Fixed Income Clearing Corporation FICO score: A measure of consumer credit risk provided by credit bureaus, typically produced from statistical models by Fair Isaac Corporation utilizing data collected by the credit bureaus. FINRA: Financial Industry Regulatory Authority Firm: JPMorgan Chase & Co. Forward points: Represents the interest rate differential between two currencies, which is either added to or subtracted from the current exchange rate (i.e., "spot rate") to determine the forward exchange rate. FRC: Firmwide Risk Committee Freddie Mac: Federal Home Loan Mortgage Corporation Free standing derivatives: a derivative contract entered into either separate and apart from any of the Firm's other financial instruments or equity transactions. Or, in conjunction with some other transaction and is legally detachable and separately exercisable. FSB: Financial Stability Board FTE: Fully taxable equivalent FVA: Funding valuation adjustment FX: Foreign exchange 306 JPMorgan Chase & Co./2021 Form 10-K All other interest-earning assets, predominantly U.S. (115) (260) (3,686) 3,426 38 (1,304) (180) (2,474) (136) 1,170 (44) U.S. (84) ABS: Asset-backed securities Glossary of Terms and Acronyms 495 (5,103) (4,608) Non-U.S. (55) (384) (439) 25 (2,017) (1,992) Federal funds purchased and securities loaned or sold under repurchase agreements: (1,387) U.S. (635) (641) 176 (3,302) (3,126) Non-U.S. 8 (151) (143) (51) (395) (6) (1,496) 109 U.S. 355 Non-U.S. 600 U.S. Loans: (77) (3,093) (85) (449) (2,493) 557 270 (129) 74 324 (7,907) (850) (1,447) (7,350) (776) (1,123) Change in interest income 1,793 (8,440) (6,647) 5,418 (25,048) (19,630) Interest-bearing liabilities Interest-bearing deposits: (446) Trading liabilities - debt, short-term and all other interest-bearing liabilities:(a)(b) U.S. (43) (3,193) 13 (3,062) 19 Intercompany funding: U.S. (739) 764 Non-U.S. Change in interest expense Change in net interest income $ (249) (17,618) (16,835) $ 4,635 $ (7,430) $ (2,795) (a) Negative interest income and yield are related to the impact of current interest rates combined with the fees paid on client-driven securities borrowed balances. The negative interest expense related to prime brokerage customer payables is recognized in interest expense and reported within trading liabilities - debt and all other interest-bearing liabilities. 739 (764) 22 (4,429) 1,771 $ (4,011) $ 25 (25) (4,407) (2,240) (89) 249 160 89 (160) 783 (b) Includes commercial paper. 304 JPMorgan Chase & Co./2021 Form 10-K 2.63 6 2021 Form 10-K: Annual report on Form 10-K for the year ended December 31, 2021, filed with the U.S. Securities and Exchange Commission. (7) (1,475) (272) (315) 2 (2,606) (2,604) Non-U.S. 112 19 131 36 (698) (662) Beneficial interests issued by consolidated VIES, predominantly U.S. (27) (104) (131) (37) (317) (354) Long-term debt: U.S. (64) Non-U.S. (12) (1,411) 5 131 U.S. 320 (983) 0.46 9,960 2,162,369 1,414 (1,414) (42,947) 42,947 1,254 46,327 (1,254) (46,327) 0.68 41 6,054 0.89 60 6,777 3.62 87,284 1,259 1.44 19,216 214 1.12 1,848,842 22,501 2.52 247,623 5,704 2.30 241,914 8,766 568 0.64 26,795 617,341 The table below presents an attribution of net interest income between volume and rate. The attribution between volume and rate is calculated using annual average balances for each category of assets and liabilities shown in the table and the corresponding annual rates (refer to pages 300-304 for more information on average balances and rates). In this analysis, when the change cannot be isolated to either volume or rate, it has been allocated to volume. The annual rates include the impact of changes in market rates, as well as the impact of any change in composition of the various products within each category of asset or liability. This analysis is calculated separately for each category without consideration of the relationship between categories (for example, the net spread between the rates earned on assets and the rates paid on liabilities that fund those assets). As a result, changes in the granularity or groupings considered in this analysis would produce a different attribution result, and due to the complexities involved, precise allocation of changes in interest rates between volume and rates is inherently complex and judgmental. Changes in net interest income, volume and rate analysis 303 22.1 24.5 20.9 23.5 JPMorgan Chase & Co./2021 Form 10-K 1.07 5,559 0.97 5,739 2.86 52,217 2.25 49,242 2.46 % 496,437 $ 2,779,710 $ 9,960 0.36 % $ 1.45 2,345,279 $ 1.14 % Securities borrowed: (a) 54,981 1.98 % $ 57,776 26,795 597 92,988 1.75 2,146 53,779 1.30 1,023 78,784 3.23 2,954 91,373 2.30 2,178 94,747 5.46 49,058 898,570 4.58 41,708 909,850 3,032 3.22 475,832 8,703 1.83 287,961 3.99 8,963 34,105 577 1.69 31,914 654 2.05 3.11 2,779,710 64,941 2.34 164,284 3,989 2.43 50,463 195 0.39 0.42 63,710 1.01 151,120 (30) (0.02) 147,247 2,574 641 (Unaudited) 863 0.78 2,345,279 84,571 3.61 1,068,857 2,288 0.21 204,958 850,493 0.81 320,367 69 0.02 265,355 2,061 6,896 Year ended December 31, $ Interest-earning assets (42) 308 $ $ Net change Rate Volume Net change (383) $ (120) Rate Increase/(decrease) due to change in: 2021 versus 2020 2020 versus 2019 Increase/(decrease) due to change in: Federal funds sold and securities purchased under resale Non-U.S. U.S. Deposits with banks: Volume (75) (162) (On a taxable-equivalent basis; in millions) 333 $ $ 81 (436) 75 Non-U.S. (2,727) (2,644) (511) (1,064) (1,042) (976) (66) U.S. agreements: (3,153) $ (2,820) (310) (318) (83) (8) OAS: Option-adjusted spread OCC: Office of the Comptroller of the Currency OCI: Other comprehensive income/(loss) OPEB: Other postretirement employee benefit Over-the-counter ("OTC") derivatives: Derivative contracts that are negotiated, executed and settled bilaterally between two derivative counterparties, where one or both counterparties is a derivatives dealer. PCD: “Purchased credit deteriorated" assets represent acquired financial assets that as of the date of acquisition have experienced a more-than-insignificant deterioration in credit quality since origination, as determined by the Firm. PD: Probability of default Overhead ratio: Noninterest expense as a percentage of total net revenue. Participating securities: Represents unvested share-based compensation awards containing nonforfeitable rights to dividends or dividend equivalents (collectively, "dividends"), which are included in the earnings per share calculation using the two-class method. JPMorgan Chase grants RSUs to certain employees under its share-based compensation programs, which entitle the recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock. These unvested awards meet the definition of participating securities. Under the two-class method, all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities, based on their respective rights to receive dividends. PCA: Prompt corrective action PCAOB: Public Company Accounting Oversight Board NSFR: Net Stable Funding Ratio Over-the-counter cleared ("OTC-cleared") derivatives: Derivative contracts that are negotiated and executed bilaterally, but subsequently settled via a central clearing house, such that each derivative counterparty is only exposed to the default of that clearing house. Parent Company: JPMorgan Chase & Co. NOL: Net operating loss government agencies) are placed on nonaccrual status when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest have been in default for a period of 90 days or more unless the loan is both well-secured and in the process of collection. Collateral-dependent loans are typically maintained on nonaccrual status. Glossary of Terms and Acronyms JPMorgan Chase & Co./2021 Form 10-K 308 Nonaccrual loans: Loans for which interest income is not recognized on an accrual basis. Loans (other than credit card loans and certain consumer loans insured by U.S. PPP: Paycheck Protection Program under the Small Business Association ("SBA") NM: Not meaningful NFA: National Futures Association Net yield on interest-earning assets: The average rate for interest-earning assets less the average rate paid for all sources of funds. Net revenue rate: Represents Credit Card net revenue (annualized) expressed as a percentage of average loans for the period. Net mortgage servicing revenue: Includes operating revenue earned from servicing third-party mortgage loans, which is recognized over the period in which the service is provided; changes in the fair value of MSRs; the impact of risk management activities associated with MSRS; and gains and losses on securitization of excess mortgage servicing. Net mortgage servicing revenue also includes gains and losses on sales and lower of cost or fair value adjustments of certain repurchased loans insured by U.S. government agencies. • Partner payments: Payments to co-brand credit card partners based on the cost of loyalty program rewards earned by cardholders on credit card transactions. Nonperforming assets: Nonperforming assets include nonaccrual loans, nonperforming derivatives and certain assets acquired in loan satisfaction, predominantly real estate owned and other commercial and personal property. NOW: Negotiable Order of Withdrawal PRA: Prudential Regulation Authority In connection with its client-driven market-making activities, the Firm transacts in debt and equity instruments, derivatives and commodities, including physical commodities inventories and financial instruments that reference commodities. Pre-tax margin: Represents income before income tax expense divided by total net revenue, which is, in management's view, a comprehensive measure of pretax performance derived by measuring earnings after all costs are taken into consideration. It is one basis upon which management evaluates the performance of AWM against the performance of their respective competitors. Principal transactions revenue: Principal transactions revenue is driven by many factors, including: Net Capital Rule: Rule 15c3-1 under the Securities Exchange Act of 1934. NAV: Net Asset Value NA: Data is not applicable or available for the period presented. Multi-asset: Any fund or account that allocates assets under management to more than one asset class. MSR: Mortgage servicing rights poor payment histories; (ii) a high LTV ratio of greater than 80% (without borrower-paid mortgage insurance); (iii) a high debt-to-income ratio; (iv) an occupancy type for the loan is other than the borrower's primary residence; or (v) a history of delinquencies or late payments on the loan. MSA: Metropolitan statistical areas Subprime loans are loans that, prior to mid-2008, were offered to certain customers with one or more high risk characteristics, including but not limited to: (i) unreliable or Subprime Prime mortgage loans are made to borrowers with good credit records who meet specific underwriting requirements, including prescriptive requirements related to income and overall debt levels. New prime mortgage borrowers provide full documentation and generally have reliable payment histories. Prime Reward costs: The cost to the Firm for points earned by cardholders enrolled in credit card rewards programs generally tied to sales transactions. Option ARMS Alt-A loans are generally higher in credit quality than subprime loans but have characteristics that would disqualify the borrower from a traditional prime loan. Alt-A lending characteristics may include one or more of the following: (i) limited documentation; (ii) a high CLTV ratio; (iii) loans secured by non-owner occupied properties; or (iv) a debt-to-income ratio above normal limits. A substantial proportion of the Firm's Alt-A loans are those where a borrower does not provide complete documentation of his or her assets or the amount or source of his or her income. Production revenue: Includes fees and income recognized as earned on mortgage loans originated with the intent to sell, and the impact of risk management activities associated with the mortgage pipeline and warehouse loans. Production revenue also includes gains and losses on sales and lower of cost or fair value adjustments on mortgage loans held-for-sale (excluding certain repurchased loans insured by U.S. government agencies), and changes in the fair value of financial instruments measured under the fair value option. derivatives used for specific risk management purposes, primarily to mitigate credit risk and foreign exchange risk. derivatives designated in qualifying hedge accounting relationships, primarily fair value hedges of commodity and foreign exchange risk; • Principal transactions revenue also includes realized and unrealized gains and losses related to: • Unrealized gains and losses result from changes in valuation. Realized gains and losses result from the sale of instruments, closing out or termination of transactions, or interim cash payments. realized and unrealized gains and losses on financial instruments and commodities transactions, including those accounted for under the fair value option, primarily used in client-driven market-making activities, and on private equity investments. the bid-offer spread, which is the difference between the price at which a market participant is willing and able to sell an instrument to the Firm and the price at which another market participant is willing and able to buy it from the Firm, and vice versa; and • • Pre-provision profit/(loss): Represents total net revenue less noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses. The option ARM real estate loan product is an adjustable- rate mortgage loan that provides the borrower with the option each month to make a fully amortizing, interest-only or minimum payment. The minimum payment on an option ARM loan is based on the interest rate charged during the introductory period. This introductory rate is usually significantly below the fully indexed rate. The fully indexed rate is calculated using an index rate plus a margin. Once the introductory period ends, the contractual interest rate charged on the loan increases to the fully indexed rate and adjusts monthly to reflect movements in the index. The minimum payment is typically insufficient to cover interest accrued in the prior month, and any unpaid interest is deferred and added to the principal balance of the loan. Option ARM loans are subject to payment recast, which converts the loan to a variable-rate fully amortizing loan upon meeting specified loan balance and anniversary date triggers. Interchange income: Fees earned by credit and debit card issuers on sales transactions. • Madhav Kalyan Ireland Marc Hussey Indonesia Gioshia Ralie Malaysia Israel Roy Navon Italy Hooi Ching Wong Philippines Carlos Ma. G Mendoza Singapore Edmund Y. Lee Thailand Marco Sucharitkul Glossary of Terms and Acronyms G7: Group of Seven nations: Countries in the G7 are Canada, France, Germany, Italy, Japan, the U.K. and the U.S. G7 government bonds: Bonds issued by the government of one of the G7 nations. India Ignacio de la Colina Sudhir Goel Iberia Tae Jin Park Europe/Middle East/Africa Austria Anton J. Ulmer Bahrain, Egypt and Lebanon Ali Moosa Belgium Tanguy A. Piret France Ginnie Mae: Government National Mortgage Association GSIB: Global systemically important banks HELOC: Home equity line of credit Kyril Courboin Stefan P. Povaly Saudi Arabia Bader A. Alamoudi Kevin G. Latter Net charge-off/(recovery) rate: Represents net charge- offs/(recoveries) (annualized) divided by average retained loans for the reporting period. Switzerland Nick Bossart Turkey Southeast Asia Germany • Home equity - senior lien: Represents loans and commitments where JPMorgan Chase holds the first security interest on the property. Households: A household is a collection of individuals or entities aggregated together by name, address, tax identifier and phone number. Origination date LTV ratio The LTV ratio at the origination date of the loan. Origination date LTV ratios are calculated based on the actual appraised values of collateral (i.e., loan-level data) at the origination date. Current estimated LTV ratio An estimate of the LTV as of a certain date. The current estimated LTV ratios are calculated using estimated collateral values derived from a nationally recognized home price index measured at the metropolitan statistical area ("MSA") level. These MSA-level home price indices consist of actual data to the extent available and forecasted data where actual data is not available. As a result, the estimated collateral values used to calculate these ratios do not represent actual appraised loan-level collateral values; as such, the resulting LTV ratios are necessarily imprecise and should therefore be viewed as estimates. Combined LTV ratio The LTV ratio considering all available lien positions, as well as unused lines, related to the property. Combined LTV ratios are used for junior lien home equity products. Managed basis: A non-GAAP presentation of Firmwide financial results that includes reclassifications to present revenue on a fully taxable-equivalent basis. Management also uses this financial measure at the segment level, because it believes this provides information to enable investors to understand the underlying operational performance and trends of the particular business segment and facilitates a comparison of the business segment with the performance of competitors. Master netting agreement: A single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). MBS: Mortgage-backed securities MD&A: Management's discussion and analysis Measurement alternative: Measures equity securities without readily determinable fair values at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer. Merchant Services: offers merchants payment processing capabilities, fraud and risk management, data and analytics, and other payments services. Through Merchant Services, merchants of all sizes can accept payments via credit and debit cards and payments in multiple currencies. JPMorgan Chase & Co./2021 Form 10-K 307 Glossary of Terms and Acronyms MEV: Macroeconomic variable MMLF: Money Market Mutual Fund Liquidity Facility Moody's: Moody's Investor Services Mortgage origination channels: Retail - Borrowers who buy or refinance a home through direct contact with a mortgage banker employed by the Firm using a branch office, the Internet or by phone. Borrowers are frequently referred to a mortgage banker by a banker in a Chase branch, real estate brokers, home builders or other third parties. Correspondent - Banks, thrifts, other mortgage banks and other financial institutions that sell closed loans to the Firm. Mortgage product types: Net interchange income includes the following components: LTV: "Loan-to-value": For residential real estate loans, the relationship, expressed as a percentage, between the principal amount of a loan and the appraised value of the collateral (i.e., residential real estate) securing the loan. LTIP: Long-term incentive plan LOB CROS: Line of Business and CTC Chief Risk Officers LOB: Line of business HQLA: "High-quality liquid assets" consist of cash and certain high-quality liquid securities as defined in the LCR rule. HTM: Held-to-maturity IBOR: Interbank Offered Rate ICAAP: Internal capital adequacy assessment process IDI: Insured depository institutions IHC: JPMorgan Chase Holdings LLC, an intermediate holding company Investment-grade: An indication of credit quality based on JPMorgan Chase's internal risk assessment. The Firm considers ratings of BBB-/Baa3 or higher as investment- grade. IPO: Initial public offering ISDA: International Swaps and Derivatives Association Home equity-junior lien: Represents loans and commitments where JPMorgan Chase holds a security interest that is subordinate in rank to other liens. JPMorgan Chase: JPMorgan Chase & Co. JPMorgan Chase Foundation or the Firm's Foundation: A not-for-profit organization that makes contributions for charitable and educational purposes. JPMorgan Securities: J.P. Morgan Securities LLC LCR: Liquidity coverage ratio LDA: Loss Distribution Approach LGD: Loss given default LIBOR: London Interbank Offered Rate LLC: Limited Liability Company JPMorgan Chase Bank, N.A.: JPMorgan Chase Bank, National Association Alt-A Jaime Augusto Zobel de Ayala Chairman Carl K. Chien VA: U.S. Department of Veterans Affairs U.S. Treasury: U.S. Department of the Treasury U.S. GSE(s): “U.S. government-sponsored enterprises" are quasi-governmental, privately-held entities established or chartered by the U.S. government to serve public purposes as specified by the U.S. Congress to improve the flow of credit to specific sectors of the economy and provide certain essential services to the public. U.S. GSEs include Fannie Mae and Freddie Mac, but do not include Ginnie Mae or FHA. U.S. GSE obligations are not explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S. government. U.S. government agencies: U.S. government agencies include, but are not limited to, agencies such as Ginnie Mae and FHA, and do not include Fannie Mae and Freddie Mac which are U.S. government-sponsored enterprises (“U.S. GSES"). In general, obligations of U.S. government agencies are fully and explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S. government in the event of a default. U.S. GAAP: Accounting principles generally accepted in the U.S. U.S.: United States of America U.K.: United Kingdom TLAC: Total loss-absorbing capacity other insignificant modifications that are not considered concessions are not TDRs. Glossary of Terms and Acronyms JPMorgan Chase & Co./2021 Form 10-K 310 TDR: "Troubled debt restructuring" is deemed to occur when the Firm modifies the original terms of a loan agreement by granting a concession to a borrower that is experiencing financial difficulty. Loans with short-term and TCE: Tangible common equity TBVPS: Tangible book value per share VaR: "Value-at-risk" is a measure of the dollar amount of potential loss from adverse market moves in an ordinary market environment. VCG: Valuation Control Group VGF: Valuation Governance Forum VIES: Variable interest entities Chief Executive Officer Henry Crown and Company (Diversified investments) James S. Crown 4,5 Chairman and (Conglomerate and insurance) Chief Executive Officer GEICO President and Berkshire Hathaway Inc.; Investment Officer Taxable-equivalent basis: In presenting results on a managed basis, the total net revenue for each of the business segments and the Firm is presented on a tax- equivalent basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in managed basis results on a level comparable to taxable investments and securities; the corresponding income tax impact related to tax-exempt items is recorded within income tax expense. Todd A. Combs 2,3 Retired Chairman and Chief Executive Officer NBCUniversal, LLC Stephen B. Burke²,3 Linda B. Bammann2,4 Retired Deputy Head of Risk Management JPMorgan Chase & Co. (Financial services) Board of Directors 311 JPMorgan Chase & Co./2021 Form 10-K Warehouse loans: Consist of prime mortgages originated with the intent to sell that are accounted for at fair value and classified as loans. (Television and entertainment) James Dimon Chairman and Chief Executive Officer JPMorgan Chase & Co. (Financial services) Structural interest rate risk: Represents interest rate risk of the non-trading assets and liabilities of the Firm. Structured notes: Structured notes are financial instruments whose cash flows are linked to the movement in one or more indexes, interest rates, foreign exchange rates, commodities prices, prepayment rates, underlying reference pool of loans or other market variables. The notes typically contain embedded (but not separable or detachable) derivatives. Contractual cash flows for principal, interest, or both can vary in amount and timing throughout the life of the note based on non-traditional indexes or non-traditional uses of traditional interest rates or indexes. SOFR: Secured Overnight Financing Rate Retained loans: Loans that are held-for-investment (i.e., excludes loans held-for-sale and loans at fair value). Revenue wallet: Proportion of fee revenue based on estimates of investment banking fees generated across the industry (i.e., the revenue wallet) from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third-party provider of investment banking competitive analysis and volume-based league tables for the above noted industry products. Reported basis: Financial statements prepared under U.S. GAAP, which excludes the impact of taxable-equivalent adjustments. REO: Real estate owned Regulatory VaR: Daily aggregated VaR calculated in accordance with regulatory rules. PSUs: Performance share units Glossary of Terms and Acronyms Taiwan jpmorganchase.com All rights reserved. Printed in the U.S.A. © 2022 JPMorgan Chase & Co. Paper from responsible sources FSC® C020268 www.fsc.org MIX FSC This Annual Report is printed on paper made from well-managed forests and other controlled sources. The paper is independently certified by Bureau Veritas Quality International according to Forest Stewardship CouncilⓇ standards. "JPMorgan Chase," "J.P. Morgan," "Chase," the Octagon symbol and other words or symbols in this report that identify JPMorgan Chase services are service marks of JPMorgan Chase & Co. Other words or symbols in this report that identify other parties' goods or services may be trademarks or service marks of those other parties. RHS: Rural Housing Service of the U.S. Department of Agriculture ROA: Return on assets ROE: Return on equity ROTCE: Return on tangible common equity SMBS: Stripped mortgage-backed securities SLR: Supplementary leverage ratio Shelf securities: Securities registered with the SEC under a shelf registration statement that have not been issued, offered or sold. These securities are not included in league tables until they have actually been issued. Single-name: Single reference-entities Seed capital: Initial JPMorgan capital invested in products, such as mutual funds, with the intention of ensuring the fund is of sufficient size to represent a viable offering to clients, enabling pricing of its shares, and allowing the manager to develop a track record. After these goals are achieved, the intent is to remove the Firm's capital from the investment. Securities financing agreements: Include resale, repurchase, securities borrowed and securities loaned agreements SEC: Securities and Exchange Commission card loans, auto loans to individuals and certain small business loans. SPES: Special purpose entities Scored portfolios: Consumer loan portfolios that predominantly include residential real estate loans, credit SAR(s) as it pertains to employee stock awards: Stock appreciation rights SAR as it pertains to Hong Kong: Special Administrative Region SA-CCR: Standardized Approach for Counterparty Credit Risk S&P: Standard and Poor's 500 Index RWA: "Risk-weighted assets": Basel III establishes two comprehensive approaches for calculating RWA (a Standardized approach and an Advanced approach) which include capital requirements for credit risk, market risk, and in the case of Basel III Advanced, also operational risk. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk- weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. RSU(s): Restricted stock units ROU assets: Right-of-use assets SCB: Stress Capital Buffer Independent registered public accounting firm PricewaterhouseCoopers LLP 300 Madison Avenue New York, NY 10017 Timothy P. 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It seems unlikely to me that all the banks, shadow banks and fintech companies will thrive as they strive to take share from each other over the next decade. I would expect to see many mergers among America's 4,000+ banks - they need to do this, in some cases, to create more economies of scale to be able to compete. Other companies will try differ- ent strategies, including bank-fintech mergers or mergers just between fintechs. You should expect to see some winners and lots of casualties - it's just not possible for everyone to perform well. POSSIBLY MORE IMPORTANT: THE ROLE OF PUBLIC COMPANIES IN THE GLOBAL FINANCIAL SYSTEM IS ALSO DIMINISHING. In addition to banks' shrinking global role, you can see that the number of public companies, which should have grown substantially over the past decade, is remarkably reduced. Instead, U.S. public companies peaked in 1996 at 7,300 and now total 4,800. Conversely, the number of pri- vate U.S. companies backed by private equity companies has grown from 1,600 to 10,100 - a remarkable increase. This migration is worthy of serious study. The reasons are complex and may include public mar- ket factors, such as onerous reporting require- ments, higher litigation expenses, costly regula- tions, cookie-cutter board governance, less com- pensation flexibility, heightened public scrutiny and the relentless pressure of quarterly earnings. It's incumbent upon us to figure out why so many companies and so much capital are being moved out of transparent public markets to less trans- parent private markets - and whether this is in the country's long-term interest. We do need to ask some questions: Do we want public compa- nies? Are we okay with more and more of our capital markets being private and, therefore, less regulated? If I were a shareholder of a company, I would ask myself, do I really think that all the rules we impose on public companies actually make them better? Finally, we need to consider, is it a good thing that many investors won't have the opportunity to invest in these companies if and when they are private? Guidance from financial advisors 29 There are good and bad reasons why capital is going private. For example, private companies can raise money more easily now than in the past. Private companies' boards and manage- ment teams can focus primarily on the business, and private investors can be more patient with capital - they are not necessarily worried about short-term results. We need to study this public market diminishment thoughtfully and deeply – particularly since more regulation is coming that will affect this trend. This is a good time to think through and create the outcomes we want - and not just let multiple, often well-meaning but uncoordinated legal, reg- ulatory and policy decisions take us where we do not want to go. MORE REGULATION IS COMING - 10 YEARS AFTER THE CRISIS, WE ARE STILL ROLLING OUT BASEL IV - AND WE NEED MORE THOUGHTFUL CALIBRATION OF THE RULES. Basel IV seems likely to increase capital require- ments for banks on credit, loans, trading books and operational risk, some of which is unneces- sary. These risks are real, but they need to be properly and rationally calculated. For example, operational risk is real; it exists in all enterprises and is usually handled in the ordinary course of business. If all large companies had to hold capi- tal for operational risk, following the standard set for banks, trillions of dollars of additional capital would be permanently held in idle funds. The question for all capital requirements is: How much is enough? If done properly, bank regulations could be recali- brated, adding virtually no additional risk, to make it easier for banks to make loans, interme- diate markets and finance the economy. When it comes to political debate about banking regula- tions, there is little truth to the notion that regu- lations have been “loosened" - at least in the context of large banks. We should keep in mind the enormous unintended consequences that could result from any policy (e.g., regulations) not being properly thought through. Policy with no forethought - designed without a comprehensive plan or instigated out of anger or false morality – can have bad outcomes. A few examples will suffice: ⚫ The U.S. government management of student lending has been a disaster. In the 11 years since they've taken over student lending, they have extended an additional $1 trillion in loans. Prior to the pandemic, $300 billion of these loans were either severely delinquent or not being paid. We are not against student lending, but the disciplined use of capital should be applied here, too. I generally agree with the position that for loans that should not have been made and where the borrower reaped no benefit, there should be some forgiveness. However, many loans were properly made and brought the benefit that was expected. Govern- ment should reform its policies to stop making loans that should never be made. • Fannie Mae and Freddie Mac contributed to the crisis in the mortgage market. In the mad rush to improve home ownership levels, these gov- ernment-guaranteed institutions played a major part (along with many others engaged in the mortgage markets), over decades, in loos- ening mortgage underwriting standards. Ulti- mately, this proved catastrophic, leading to nearly $1 trillion in mortgage losses. Con- versely, since then, mortgage regulations' excessive tightening is not only pushing the mortgage market into the unregulated financial system but also making mortgages less avail- able to mostly lower-income Americans. 30 COMPETITIVE THREAT REDUX Services for Consumers and Small Businesses Account Access and Management • Savings accounts • A sizable and growing portion of equity trading has moved off transparent exchanges to non- traditional trading firms, causing a loss of access to on-exchange liquidity for many market participants. Other companies providing banking-type services have hundreds of millions of accounts that hold consumer money, process payments, access bank accounts and extensively use customer data. Neobanks, now with over 50 million accounts, bypass the Durbin Amendment and so earn higher revenue per debit swipe - and they don't have to abide by certain other regulatory or social requirements. Banks' share of the leveraged loan market has decreased over the last 20 years from 46% to 13%. We've made tremendous progress over the past few years to create a more inclusive company and promote equity in all our communities. The work is not easy, but we are as committed as ever to doing what is right and just. I'll spotlight a few areas of focus and describe the progress we've made. A More Diverse Workforce We continue to believe that if our team is more diverse, we will generate better ideas and better outcomes, enjoy a stronger corporate culture and outperform our competitors. This appears to be proving true. Despite the pandemic and talent retention chal- lenges, we continue to boost our representation among women and people of color. Here are some examples: More women were promoted to the position of managing director in 2021 than ever before; similarly, a record number of women were promoted to executive director. By year's end, based on employees who self-identified, women represented 49% of the firm's total workforce. Overall Hispanic representation was 20%, Asian representation grew to 17% and Black representation increased to 14%. • We expanded our global Diversity, Equity and Inclusion department to include three new Centers of Excellence: Advancing Hispanics and Latinos, The Office of Asian and Pacific Islander Affairs, and The Office of LGBT+ Affairs. To promote greater participation in our work- force by Black professionals, we expanded our Historically Black Colleges and Universities partnerships to 17 schools across the United States to boost recruitment connections, expand student career pathways, and support long-term student development and financial health. • We continue to find ways to lift our LGBT+ employees, professionals with disabilities and military veteran colleagues. We just celebrated the 10th anniversary of the Veteran Jobs Mission, which is a coalition JPMorgan Chase co-founded in 2011 as the 100,000 Jobs Mission. It began as 11 companies committed to hiring military talent across the private sector, and now membership exceeds 300 companies with more than 830,000 veterans hired. Finally, I want to be clear: We oppose any and all forms of discrimination against anyone. Being the bank of choice for all is our goal - and we want everyone to feel welcome here and be able to contribute to our core mission to the best of their ability. 38 • UPDATES ON SPECIFIC ISSUES FACING OUR COMPANY The chart on page 27 shows banks' decreasing role in the global economy, but a few examples will put it in stark contrast. • Banks' size and market cap (U.S. global systemically important bank [G-SIB] market cap is $1.5 trillion) have dramatically dimin- ished relative to their nonbank competitors. • U.S. banks' broker-dealer inventories have barely kept pace with the large increase in total markets. Banks' dramatic decline in market- making ability relative to the size of the public markets is a factor in the periodic disruptions that occur in the public markets. • U.S. banks' loans in an 11-year period have only grown 65% and now represent only 8% of total U.S. debt and equity markets, down from 11% in 2010. • • Conversely, U.S. banks' liquid assets are up more than 300% to $8.6 trillion, most of which is needed to meet liquidity requirements. Banks' share of mortgage originations has gone from 91% to 32%. • PROGRESS CONTINUES IN OUR DIVERSITY, EQUITY AND INCLUSION EFFORTS. Checking accounts • Assistance from bankers Account monitoring Zero Liability Protection on credit cards Rushed replacement cards Replacement debit cards Fraud alerts Debit and credit card fraud monitoring Security Same-day wire transfers Cashier's checks • • Money orders Checks • Money transfers Bill payments • Pay people through Zelle • Moving Money Credit cards • 24/7 customer service • 24/7 Chase MobileⓇ app support Overdraft protection Paperless statements Account alerts • Debit cards • Direct deposit • Automatic saving tools Access to 4,800 Chase branches • • • Check monitoring for businesses Mobile check deposits • Financial health and planning tips Small Businesses Banking on the go • Financial Health ⚫ Digital wallets Spending summary There is no silver bullet to meet the world's energy and climate goals. But we can start by pri- oritizing emissions reductions, developing mean- ingful short- and long-term goals and crafting innovative policy solutions. The curve toward net zero can still be bent before it's too late. COMPETITIVE THREAT REDUX • Finally, let's set meaningful goals and identify a few tangible, cost-effective solutions to reduce emissions today. This should include minimizing fugitive methane emissions and virtually elimi- nating wasteful flaring of natural gas. Immedi- ately actionable opportunities like these might require more financing, not less, to reduce the short-term rate of climate change and prepare companies to thrive in a lower-carbon future. In 2021, JPMorgan Chase set 2030 targets to reduce the carbon intensity of our financing portfolio, starting with oil and gas, electric power and automotive manufacturing - with We have always said that the G-SIB calculation is nonsensical as it is not risk-based at all. It drives absurd behavior, such as favoring various acquisi- tions that may be imprudent but don't require G-SIB capital or encouraging very risky loans that require no more G-SIB capital than risk-free loans. Being a large, diversified company, with strong revenue and profit streams, is normally a source of strength in troubled times, but this is a negative in regard to G-SIB capital. Even though American banks are performing well today, these extra capital requirements we are required to meet will have long-term negative consequences. This extra capital is a drag on our return on equity (ROE), effectively reducing whatever our ROE would be by approximately 15% (hypothetically, our 17% target should be 20%). As a result, the dilemma is this: Do we restrict our growth and our ability to serve our clients in order to reduce our capital requirements over time and seek a higher ROE or do we invest our capital to grow with our clients (and in many cases remain competitive) and accept a permanently lower ROE? BANKS NEED TO ACKNOWLEDGE THE DRAMATICALLY CHANGING COMPETITIVE LANDSCAPE. If banks want to compete in this new and increas- ingly competitive world, they need to acknowl- edge the truth of this new landscape and respond appropriately - sometimes it truly is change or die. As they adopt new technologies like cloud, artifi- cial intelligence (AI) and digital platforms, banks may have an advantage in being able to leverage their large customer base to offer increasingly comprehensive products and services, often at no additional cost. While many fintech companies specialize in one area, you already see many fin- techs moving in this direction – trying to deepen and broaden their client relationships. - The chart on the preceding page shows the exten- sive number of services we already offer to our customers - many of which, depending on the product and customer relationship, are at no additional cost. We have always invested for the future, and that is even more true today than it has been in the past. But the principle is the same – constantly invest and innovate to ensure our future prosperity. 32 COMPETITIVE THREAT REDUX Investments and Acquisitions: Determining the Best Use of Capital and Assessing ROIS We have always said that a steady and increasing dividend along with reinvestment in one's own business - organically and inorganically, offen- sively and defensively – are the highest and best use of capital. Reinvestment would ordinarily come before stock buybacks unless the stock is extraordinarily cheap. And we generally only buy back stock when we don't see a clear need for the capital over the next few years. In fact, stock buybacks at our company will be lower in the next year or so because we may need to retain more capital due to required capital increases (which, by any real measure, we defi- nitely do not need) and because we have made some good acquisitions that we believe will enhance the future of our company. We try to be rigorous in how we invest for the future. Above all, we try to free up our capital and capabilities with the following in mind: 1) we reduce complexity in our company and simplify as much as possible; 2) we periodically assess and eliminate hobbies (which have a dan- ger all their own); and 3) we assess investments and activities that seemed good when we started them but are not working out as planned. How- ever, some things simply are complex (like air- planes, pharmaceuticals, technology and bank- ing) but worthwhile - and in fact necessary to compete. We don't let fear of that complexity stop us from investing. Before we talk about different types of invest- ments, we should recognize that our most impor- tant asset - far more important than capital - is the quality of our people. We announced earlier in the year that our total expenses would increase by approximately $6 billion. Of that amount, $2.5 billion is mostly related to people, reflecting both inflationary and competitive labor market dynamics. (We have been quite adamant that we will do what is neces- sary to retain talent - we cannot be one of the best companies without having some of the best talent.) Included in this $2.5 billion are certain expenses (think travel and entertainment) as economies have reopened. In this section of the letter, I am going to focus on investments - describing how and why we do them and offering a few examples. We have always believed that investing continuously and rigorously for the future is critical for our ongoing success. This year, we announced that the expenses related to investments would increase from $11.5 billion to $15 billion. I am going to try to describe the "incremental investments" of $3.5 billion, though I can't review them all (and for competitive reasons I wouldn't). But we hope a few examples will give you comfort in our decision-making process. SOME INVESTMENTS GENERATE PREDICTABLE RETURNS. Some investments have a fairly predictable time to cash flow positive and a good and predictable return on investment (ROI) however you measure it. These investments include branches and bank- ers, around the world, across all our businesses. They also include certain marketing expenses, which have a known and quantifiable return. This category combined will add $1 billion to our expenses in 2022. INVESTMENTS AND ACQUISITIONS: DETERMINING THE BEST USE OF CAPITAL AND ASSESSING ROIS 33 - Our shareholders should also know that when we make investments like these, we incorporate through-the-cycle thinking - we don't only look at current margins and charge-offs but also eval- uate what we expect them to be over the next several years. The U.S. implementation of G-SIB requirements does not enable a level playing field - plain and simple. Not only have American rules made the G-SIB designation worse for American banks (if JPMorgan Chase could operate on the same basis as large European banks, our Tier 1 capital requirements would be reduced by $30 billion), but the rules have not been adjusted as the framework allows. G-SIB capital requirements were supposed to be modified to account for the increasing size of the global economy and the smaller size of banks in relation to that global economy this simply has not happened. So JPMorgan Chase will be required to hold 2% more common equity Tier 1 capital as a consequence. 31 Home refinancing resources • • Car buying guidance • • Auto financing prequalification • Vehicle trade-in value Online investing tools Self-directed investing accounts Online trading • Investment checkups Travel, Shopping and Entertainment Trip cancellation insurance Debit card currency exchanges Extended warranties on card purchases more to come. Auto rental collision damage waiver Access to early ticket sales . Market research COMPETITIVE THREAT REDUX HOW SHOULD WE ADDRESS OUR G-SIB CONUNDRUM? THEMSELVES OWN LOGIC. Deals on your favorite stuff AND EACH ONE HAS ITS - In the consumer world, we have spent about $100 million since 2017 on Al, machine learning and other technology initiatives to improve fraud risk systems. We know this investment is working. Our annual fraud losses have come down 14% since 2017 despite volumes being up almost 50%, and we estimate that our technology investments alone have contributed about $100 million in annual savings. We have developed over 1,000 application pro- gramming interfaces that give various types of customers access to our systems in a controlled way, allowing them to automate our banking systems into their enterprise systems. There are plenty of forward-looking and exciting R&D investments, too. For example, we are working on several research-based projects that have the potential for significant future impact. These involve multi-agent simulation, synthetic data and encryption methods - elements that have the capacity to unlock new ways of trading, managing risk and assessing productivity. Multi- agent simulations, for example, enable the exploration of strategies that can handle chal- lenging regimes as variations of novel historical data. Synthetic data, well-calibrated by real data, enables effective testing, experimentation and development without triggering privacy and regulatory restrictions associated with using real data. Encryption methods give us better tools to protect our clients' privacy and also equip us with the necessary techniques to handle the metaverse. This category also includes investment in the critical area of quantum computing. While we measure each of these incremental investments (and there are hundreds of them) as diligently as we can, you can assess the overall results by asking the following questions: Do we maintain the competitiveness of our products? Are we gaining market share? Do we have real wins against some tough competitors, both in the bank- ing world and in fintech companies? What are our customer satisfaction scores? Have we built won- derful new products, like Credit Journey and Self- Directed Investing, that may not generate revenue but clearly have improved our business? How are our products serving our clients' needs to access our systems how and when they want? Finally, also consider: Is the bank sustaining its overall competitive position, growing at pace and still maintaining a very healthy return on tangible common equity while investing for the future? We hope you will see some great new and exciting products and services this year. 36 INVESTMENTS AND ACQUISITIONS: DETERMINING THE BEST USE OF CAPITAL AND ASSESSING ROIS Updates on Specific Issues Facing Our Company WE ARE VIGILANT AGAINST CYBER ATTACKS. Increasingly, we are investing more money (think hundreds of millions of dollars) each year on Al for very specific purposes. For example, we use Al to generate insights on existing and prospective clients from public information, such as KYC protocols, regulatory filings, social media, news, public websites and documents. Once standardized, the information is then applied to multiple uses, such as generating leads, identifying companies and investors, onboarding clients, and detecting environmen- tal, social and governance (ESG) themes. In all of these cases, there are identifiable returns due to lower prospecting costs or improved services. One specific example will suffice: As we have highlighted in previous letters, we cannot overemphasize how cyber threats pose extreme hazards to our company and our country. This has become even more evident as the cost of ransomware has increased dramatically (cyber attacks may have caused the death of some peo- ple as hospitals could not provide the necessary procedures). And it is evident to everyone, with the war in Ukraine, that grave damage could be inflicted if cyber is widely used as a tool of war. We believe that our company has some of the best cyber protections in place, as well as the best talent to monitor and guard our information. We also work extensively, and increasingly, with the appropriate agencies of the U.S. government to help protect the financial system and the country. - . . First, we must promote energy security. Con- straining the flow of capital needed to produce and move fuels, especially as the war in Ukraine rages on, is a bad idea. The world still needs oil and natural gas today, but not all hydrocarbons are equal when it comes to their carbon foot- print. We should be directing more capital toward less carbon-intensive fuel sources and investing in innovations, such as carbon capture and sequestration, as we look to transition to green technologies delivered at scale for soci- ety. Our company is firmly committed to helping finance these kinds of investments and expedit- ing the use of lower-carbon fuels. This is why we established the Center for Carbon Transition, centralizing client access to financing, advisory and research solutions to help them make the low-carbon transition and thrive. Second, we need to scale investment massively in clean technologies. As the International Energy Agency has emphasized, "huge leaps in clean energy innovation" are core to achieving net zero. This is because the world will rely on traditional fuels until alternatives, like clean hydrogen, are fully available. To accelerate progress, JPMorgan Chase has a goal of financ- ing and facilitating $1 trillion by 2030 to advance climate action – supporting initiatives such as renewable energy, green buildings and vehicle electrification. Third, governments should play a leadership role by enacting thoughtful policies that spur long-term and large-scale capital deployment for low-carbon solutions that create jobs and benefit the global economy. Here are some examples: a carbon tax that directs some pro- ceeds to help offset energy costs for under- UPDATES ON SPECIFIC ISSUES FACING OUR COMPANY 37 served communities; measures to promote investment in technology R&D; and reductions in permitting timelines for energy infrastruc- ture, such as wind and solar farms and lique- fied natural gas. - OUR COMMITMENT TO SUSTAINABILITY IS INFORMED BY ENERGY REALITIES. Despite the growth in well-intended climate pledges from governments and companies, the world is well short of meeting its net zero emis- sions goals by 2050. But the war in Ukraine and sanctions on Russia are driving gasoline prices up and threatening Europe's access to natural gas. Resource scarcity leads to higher energy costs and reduces reliability, hindering national security and hurting the most vulnerable. Disruptions to the global energy system are again highlighting our urgent global need to provide energy resources securely, reliably and affordably and, at the same time, address long-term clean energy solutions and strategies to reduce our carbon footprint. These objectives are not mutually exclusive. We can and must - do both. We built the capability for our Self-Directed Investing, which now has 800,000 new invest- ment accounts totaling nearly $60 billion on the platform. We are excited to enhance and roll out this product to all of our customers, as we think it is a critical offering in today's new competitive environment. To begin, we need to find a better way forward that can bring diverse stakeholders together in pursuit of the North Star: another "Marshall Plan" (as described earlier). Here are four ways to jump-start that process: 35 We expect to achieve double-digit market share over time in Payments, being the world's most innovative bank, as well as the safest and most resilient. Acquisitions generally extend products, add ser- vices or bring in technology that we would have had to otherwise build ourselves. These acquisi- tions are described in more detail in the letters from the other CEOS included in this report. Over the last 18 months, we spent nearly $5 billion on acquisitions, which will increase "incremental investment" expenses by approximately $700 million in 2022. We expect most of these acquisitions to produce positive returns and strong earnings within a few years, fully justifying their cost. In a few cases, these acquisitions earn money - plus, we believe, help stave off erosion in other parts of our busi- ness. Importantly, on an ongoing basis, many of our acquisitions will be relatively capital-lite, meaning they can grow over time but require little additional regulatory capital. WE WANT TO BUILD UPON OUR GLOBAL FOOTPRINT. While we don't disclose our investment here, our international consumer expansion is an invest- ment of a different nature. We believe the digital world gives us an opportunity to build a con- sumer bank outside the United States that, over time, can become very competitive - an option that does not exist in the physical world. We start with several advantages that we believe will get stronger over time: a global brand, with long-term capital and staying power; a global Payments business; an international Private Bank; global Asset Management products; and best-in-class trading platforms. We have the talent and know-how to deliver these through WE MAKE EXTENSIVE INVESTMENTS IN TECHNOLOGY FOR A BROAD RANGE OF REASONS, FROM IMPROVING OPERATIONS AND SECURITY TO ENHANCING OUR PRODUCTS AND SERVICES. Investments in technology and operations, as well as related products and services, are the most complicated category. Some of these invest- ments simply must be done to sustain the compa- ny's health. Investments in this bucket help keep the ship in tip-top shape and touch a broad range of workplace needs: regulatory requirements and necessary improvements for cybersecurity, as well as operational resiliency and security. Some things we have done with no direct revenue ben- efit, rather simply to maintain our competitive position. I call these table stakes - think of digital account opening for consumer and small business accounts. Other investments are specific improvements to products and services, often with identifiable benefits. Finally, there are specific investments in this category that are more like forward-looking R&D, as described in the examples that follow. Combined, this category will add a little bit less than $2 billion to our "incremental investment" expenses in 2022 (the actual expense lines could be for people, hardware or software, or pur- chased services). Almost all of the $2 billion in expenses are analyzed and studied for their ROI or other significant benefits. Sometimes people refer to some of these expenses as modernizing or adopting new tech- nologies. I prefer not to talk about it that way because, effectively, we have been modernizing my entire life. Also, the term implies that once you get to a modern platform, these expenses should dramatically decrease - which is rarely 34 cutting-edge technology, allowing us to harness the full range of these capabilities from all our businesses. We can apply what we have learned in our leading U.S. franchise and vice versa. We may be wrong on this one, but I like our hand. the case. In fact, when we analyze these expenses, we incorporate not only the cost to build the product or service but also the cost to maintain it going forward. Furthermore, once you have built the new platforms, they generally cre- ate a whole new set of investment opportunities to be analyzed. Technology always drives change, but now the waves of technological innovation come in faster and faster. The science behind them is also increasingly complex as technology (including Al) is "embedded" in more products. In today's world, I cannot overemphasize the importance of implementing new technology. INVESTMENTS AND ACQUISITIONS: DETERMINING THE BEST USE OF CAPITAL AND ASSESSING ROIS We now process payments for eight of the top 10 global Big Tech companies (up from three out of 10 companies five years ago), consis- tently winning business from strong competi- tors. We continue to bring to the market and commercialize innovative products, such as embedded banking; Al-driven fraud controls and forecasting; and account validation and programmable payments on JPM Coin. Decen- tralized finance and blockchain are real, new technologies that can be deployed in both pub- lic and private fashion, permissioned or not. JPMorgan Chase is at the forefront of this inno- vation. We use a blockchain network called Liink to enable banks to share complex infor- mation, and we also use a blockchain to move tokenized U.S. dollar deposits with JPM Coin. We believe there are many uses where a block- chain can replace or improve contracts, data ownership and other enhancements; for some purposes, however, it is currently too expensive or too slow to be deployed. In certain product areas, we made large, multi- year investments to improve a specific busi- ness. In Payments, we have been investing con- sistently over the past five years to modernize our businesses and compete with both banks and fintech companies. Since 2016, we have invested more than $1.5 billion in technology, operations, sales, products and controls and generated an incremental $4 billion in organic revenue annually, taking our overall market share in Treasury Services from 4.5% in 2016 to 7.2% in 2021. In 2021, we continued this strong momentum, initiating a large majority of all real-time payments in the United States in our cloud-native, faster payments platform, which is now live in 45 countries. We are also winning more than 80% of all global bids that include virtual account solutions available on our liquidity platform. INVESTMENTS AND ACQUISITIONS: DETERMINING THE BEST USE OF CAPITAL AND ASSESSING ROIS Second, much of our "incremental investment" technology spend involves building software for new products and services. There are hundreds of these, large and small. Again, a few examples will describe the process: • ⚫ These “infrastructure" costs include things like modernizing developer tools and embedding operational resiliency and cybersecurity controls. Thousands of applications (and their related databases) are being replatformed and refac- tored to run in the private and public cloud envi- ronment. To give you an example: We migrated our Card mainframe to the new data center and are already seeing approximately 20% faster response times for our major customer-facing applications. This one application will use only 1.5% of the capacity of our new data centers: Of our more than 5,000 applications that will still be in use in two years, 40% will have been replatformed. We have spent $2.2 billion building new, cloud- based data centers. Our total expensed cost of data centers is higher than in previous years - mostly because of the duplicative expense that is generated as we run both the new and older centers. We hope a few examples will explain how these expenses are managed. To do so, we are going to talk about two different types of investments that are clearly related: infrastructure and software. First, on the path to new and modern infrastruc- ture, cloud-based systems, whether private or public, will ultimately be faster, cheaper, more flexible and also Al-enabled - all extremely valuable features. A few other additional details: 4 Comparisons are at the applicable business segment level, when available; the allocation methodologies of peers may not be consistent with JPM's. 6 Managed overhead ratio = total noninterest expense/managed revenue; revenue for GS and MS is reflected on a reported basis. Size of the Financial/Sector Industry (page 27) 1 Consists of cash assets and Treasury and agency securities. 5 Bank of America Corporation (BAC), Citigroup Inc. (C), The Goldman Sachs Group, Inc. (GS), Morgan Stanley (MS) and Wells Fargo & Company (WFC). 2 AUM includes Dry Powder, 2021 figure is annualized based on available data through Q1. 3 NYSE + NASDAQ; excludes investment funds, exchange-traded fund's unit trusts and com- panies whose business goal is to hold shares of other listed companies; a company with several classes of shares is only counted once. 8 Inside Mortgage Finance and JPMorgan Chase internal data; consists of Top 50 Originators. 5 Facebook not included in 2010. 6 Private companies use the latest valuations. 7 Active users where applicable; data as of various points throughout the year due to the inconsistency of disclosure. 47 3 Best-in-class G-SIB ROTCE represents implied net income minus preferred stock dividends of the comparable business segments of JPM G-SIB peers when available, or of JPM G-SIB peers on a firmwide basis when there is no comparable business segment: Bank of America Consumer Banking (BAC-CB), Goldman Sachs Investment Banking and Global Markets (GS-IB & GM), Wells Fargo & Company Commercial Banking (WFC-CB) and Morgan Stanley Wealth Management and Investment Management (MS-WM & IM). WFC-CB is the only G-SIB peer to disclose a comparable business segment to Commercial Banking. Consumer & Community Banking 4 Loans held by nonbank entities per the Federal Reserve Bank Z.1 Financial Accounts of the United States. 2 Best-in-class all banks ROTCE represents implied net income minus preferred stock divi- dends of the comparable business segments of JPM peers when available, or of JPM peers on a firmwide basis when there is no comparable business segment: Bank of America Consumer Banking (BAC-CB), Goldman Sachs Investment Banking and Global Markets (GS-IB & GM), KeyBank (Key), UBS Global Wealth Management (UBS-GWM) and Morgan Stanley Investment Management (MS-IM). 30 In the fourth quarter of 2020, the firm realigned certain Wealth Management clients from Asset & Wealth Management to Consumer & Community Banking. Prior-period amounts have been revised to conform with the current presentation. 37 Represents assets under management in a strategy with at least one listed female and/or diverse portfolio manager. "Diverse" defined as U.S. ethnic minority. 36 iMoneyNet. 35 Source: Company filings and JPMorgan Chase estimates. Rankings reflect publicly-traded peer group as follows: Allianz Group, Bank of America Corporation, Bank of New York Mellon Corporation, BlackRock, Inc., Charles Schwab Corporation, Credit Suisse Group AG, DWS Group, Franklin Resources, Inc., The Goldman Sachs Group, Inc., Invesco Ltd., Morgan Stanley, State Street Corporation, T. Rowe Price Group, Inc. and UBS Group AG. JPMorgan Chase ranking reflects Asset & Wealth Management client assets, U.S. Wealth Management investments and new-to-firm Chase Private Client deposits. to Morningstar for U.S.-domiciled funds (except for Municipal and Investor Funds) and Taiwan-domiciled funds to better align these funds to the providers and peer groups we believe most appropriately reflects their competitive positioning. This change may positively or adversely impact, substantially in some cases, the quartile rankings for one or more of these funds as compared with how they would have been ranked by Lipper for this reporting period or future reporting periods. The source for determining the rankings for all other funds remains the same. The classifications in terms of product suites and product engines shown are J.P. Morgan's own and are based on internal investment management structures. 34 All quartile rankings, the assigned peer categories and the asset values are sourced from the fund ranking providers. Quartile rankings are based on the net-of-fee absolute return of each fund. The data providers re-denominate the asset values into U.S. dollars. This percentage of assets under management is based on fund performance and associated peer rankings at the share class level for U.S.-domiciled funds, at a primary share class level to represent the quartile ranking of the U.K., Luxembourg and Hong Kong funds and at the fund level for all other funds. The primary share class, is defined as C share class for European funds and Acc share class for Hong Kong and Taiwan funds. In case the share classes defined are not available, the oldest share class is used as the primary share class. The performance data could have been different if all share classes would have been included. Past performance is not indicative of future results. Effective September 2021 the firm has changed the peer group ranking source from Lipper 23 Client deposits and other third-party liabilities. 33 Euromoney. 32 Assets under management only for 2006. 31 Traditional assets include Equity, Fixed Income, Multi-Asset and Liquidity assets under management; Brokerage, Administration and Custody assets under supervision. 28 Aligns with the affordable housing component of the firm's $30 billion racial equity commitment. 29 Represents the Nomura star rating for Japan-domiciled funds and Morningstar for all other domiciled funds. Includes only Asset Management retail open-ended mutual funds that have a rating. Excludes money market funds, Undiscovered Managers Fund and Brazil- and Korea- domiciled funds. Mutual fund rating services rank funds based on their risk-adjusted performance over various periods. A 5-star rating is the best rating and represents the top 10% of industry-wide ranked funds. A 4-star rating represents the next 22.5% of industry-wide ranked funds. A 3-star rating represents the next 35% of industry-wide ranked funds. A 2-star rating represents the next 22.5% of industry-wide ranked funds. A 1-star rating is the worst rating and represents the bottom 10% of industry-wide ranked funds. The 'overall Morningstar rating' is derived from a weighted average of the performance figures associated with a fund's three-, five-and 10-year (if applicable) Morningstar Rating metrics. For U.S.-domiciled funds, separate star ratings are given at the individual share class level. The Nomura star rating is based on three-year risk-adjusted performance only. Funds with fewer than three years of history are not rated and hence excluded from this analysis. All ratings and the assigned peer categories used to derive this analysis are sourced from these fund rating providers as mentioned. Past performance is not indicative of future results. 26 S&P Global Market Intelligence as of December 31, 2021. 27 Refinitiv LPC, Full Year 2021. 25 Represents product revenue excluding deposit net interest income. 24 Represents total JPMorgan Chase revenue from investment banking products sold to Commercial Banking clients. It is with great pride that we write our first shareholder letter together as co-CEOs of Consumer & Community Banking (CCB), and we are especially proud to work alongside nearly 130,000 talented CCB colleagues. We took the reins of this industry-leading franchise from Gordon Smith in May 2021 and are grateful for his vision, leadership and mentoring. Our business has grown to serve more than 66 million households, including over 5 million small businesses. Looking at the state of the CCB business today, we are operating from a position of strength on both an absolute and rela- tive basis. However, we don't take this position for granted. Competition is everywhere, including banks and fin- techs that are formidable in every one of our businesses. We acknowledge that we must continue to match the simplicity that new entrants bring to the customer experience before they are able to match our distribution and scale. JPMorgan Chase Is in Line with Best-in-class Peers in Both Efficiency and Returns (page 12) 1 Best-in-class peer overhead ratio represents the comparable business segments of JPMorgan Chase (JPM) peers: Capital One Domestic Card & Consumer Banking (COF-DC & CB), Goldman Sachs Investment Banking and Global Markets (GS-IB & GM), PNC Bank (PNC), Credit Suisse Private Banking (CS-PB) and T. Rowe Price (TROW). 66+M #1 CHASE 22 Assets under custody based on company filings. CONSUMER & COMMUNITY BANKING 48 These factors, together with significant appreciation in home prices and used car values, drove exceptionally strong credit performance across our portfolios. Net charge-offs across portfolios were at historic lows, and we released $9.8 billion in credit reserves. Over the near term, we expect many of these macro- driven trends will start to normalize. We invest with a long-term focus to drive sustainable growth and outperfor- mance. Last year was no exception, and we identified opportunities to invest in Our financial performance needs to be considered in the context of the rapidly evolving macro environment, which cre- ated both headwinds and tailwinds. Given the strength of our primary bank relation- ships, the impact of the extraordinary level of stimulus and relief programs on con- sumers and small businesses drove out- sized growth in deposits. Average deposits of $1.1 trillion were up 24% over 2020. Conversely, that same excess liquidity, coupled with a low rate environment, led to significant margin compression in deposits, deleveraging in credit card loans and accelerated levels of refinance activ- ity in Home Lending. We ended 2021 with $434 billion in average loans, down 3%. In 2021, CCB delivered a 41% return on equity on net income of $20.9 billion. Adjusting for $9.8 billion in credit reserve releases, our return on equity would have been 26%. Revenue of $50.1 billion was down 2% year-over- year, while our overhead ratio increased to 58% as we continued to invest heavily for future growth. BEST-IN-CLASS FINANCIAL PERFORMANCE 1 Based on 2021 monthly visit estimates provided by Similarweb for combined desktop and mobile visits when compared with peers. #1 most-visited banking portal in the U.S.¹ #1 U.S. credit card issuer based on sales and outstandings VISA #1 D BYBELL D. BARRETT SAPPHIRE RESERVE #1 in total combined U.S. credit and debit payments volume #1 #1 #1 primary bank for U.S. small businesses % We are intensely focused on where we can provide more customer value, gain share and expand our capabilities in high- growth areas. As the past two years have reminded us, nothing is certain, and we will continue to prepare for all scenarios in order to be there for our customers. Looking forward, we are focused on the following strategic priorities to drive shareholder value: More than 66 million U.S. households served 1) Best-in-class financial performance 2) Leveraging data and technology to drive productivity and agility 4) Growing households and better serving customer needs to be the bank for all Americans 5) Protecting our customers and the firm through a strong risk and controls environment 6) Being the place everyone wants to work #1 #1 in U.S. retail deposit market share 3) Driving engagement with experiences that customers love 21 Nilson, Full Year 2020. 45 19 Institutional Investor. . UPDATES ON SPECIFIC ISSUES FACING OUR COMPANY 42 Generally speaking, many employees (approxi- mately 50%) will necessarily work at a location full time. That would include nearly all employ- ees in our retail bank branches, as well as jobs in check processing, vaults, sales and trading, critical operations functions and facilities, amenities, security, medical and many others. Some employees (approximately 40%) will work under a hybrid model (e.g., some days on- site and other days at home). Increased flexibil- ity and hybrid working arrangements will vary by job type. We do hope to provide these types of arrangements where they are appropriate and for those who want them. Although the pandemic changed the way we work in many ways, for the most part it only acceler- ated ongoing trends. While it's clear that working from home will become more permanent in American business, such arrangements also need to work for both the company and its clients. I believe our firm's on-site versus remote work will sort out something like this: As a company, while we continually prepare for multiple business resiliency scenarios (e.g., data center failures, closures of cities, major storms, even widespread disease), we never fully pre- pared for a pandemic that entailed a large-scale shutdown of the global economy. Although some of our employees, particularly in the branches, continued to work on our premises every day, we quickly set up the technology - ranging from call centers and operations to trading and investment banking - that enabled many of our employees to work from home. We learned that we could func- tion virtually with Zoom and Cisco and maintain productivity, at least in the short run. A small percentage of employees, possibly Today, in many places COVID-19 has moved from pandemic to endemic status, although there is still suffering in some parts of the world. And we are cognizant that the risk of new variants is real and that if they occur, we will need to take appro- priate action. This work is not easy, but we believe it's impera- tive that policymaking include private and public sector partnership. We continue to need better data to understand what is happening in the real economy so we can help shape policies that make a significant and positive impact on those who need help the most. The Institute's work has also helped inform our policy advocacy efforts that support inclusive growth. Two years ago, we launched the JPMorgan Chase PolicyCenter to drive this work. Grounded in data, we are developing and advocating for policy aimed at reducing structural barriers to economic mobility and broadening opportunity for millions of families who live on the financial margins and have been most impacted by COVID- 19. For example, as Congress was debating expanded unemployment benefits, our research showed how these benefits had boosted spending and stimulated economic activity during COVID- 19. Additional research has provided insight into household balances, cutting across income levels and providing an important barometer on how households are faring as government support expires. half of U.S. households. The Institute's data and analyses have helped policymakers better under- stand the impact of decisions - ranging from student loan relief and targeted investments in underserved Chicago and Detroit neighborhoods to small business support and insights about how families manage income volatility and use their tax refunds. Importantly, the Institute has also helped shape some of our own products and employee benefits, including how we incentivize customers to save more money and reduce health insurance deductibles for our lower-paid employees. 41 UPDATES ON SPECIFIC ISSUES FACING OUR COMPANY Six years ago, we created the JPMorgan Chase Institute to deliver unique data and insights to help solve some of our most pressing economic challenges. This information offers a unique lens into the financial habits of millions of small busi- nesses and households, leveraging anonymized and aggregated customer data that represents WE JOIN OTHER COMPANIES IN EVOLVING OUR VISION OF THE WORKPLACE. Last year, I wrote that one lesson of leadership is putting in place good decision-making processes. An essential part of that is good data because the challenges we face are complex and intercon- nected. Too often, decision makers use "facts" to justify a pre-existing point of view or do not accurately represent reality. Good data that is granular and timely and, when possible, lever- ages big data sources must be at the heart of all policy processes to ensure measurable and equi- table outcomes. 10%, may work full time from home in very specific roles. Remote work will change how we manage our real estate. We will quickly move to a more "open seating" arrangement in which digital tools will help manage seating arrangements (people will have regular neighborhoods where they can con- gregate), as well as needed amenities, such as conference room space. As a result, for every 100 employees, we may need seats for approximately 60 to 75 on average with an appropriate Two final points. Of our total overhead of $71 billion, $39 billion represents our people costs. Over time, using lots of data, surveys and other metrics, we believe we can gain efficiencies while still keeping our people happy, healthy and moti- vated, at an increasingly lower cost. We are moving full steam ahead with building our new headquarters in New York City. We will, of course, consolidate even more employees into this building, which will house between 12,000 and 14,000 people. We are extremely excited about the building's public spaces, state-of-the- art technology, and health and wellness ameni- ties, among many other features. It's in the best location in one of the world's greatest cities. Finally, the negative effects of the weaknesses outlined above are cumulative - they weren't as obvious earlier in the pandemic - and they get worse over time. Remote work eliminates much spontaneous learning and creativity because you don't run into people at the coffee machine, talk with clients in unplanned scenarios or travel to meet with customers and employees for feedback on your products and services. . • In all situations, these decisions depend upon what is optimal for our company and our clients, and we will extensively monitor and ana- lyze outcomes to ensure this is the case. As we reopen, and we mostly are, we will, of course, follow government guidelines. A heavy reliance on Zoom meetings actually slows down decision making because there is less immediate follow-up. ⚫ Most professionals learn their job through an apprenticeship model, which is almost impos- sible to replicate in the Zoom world. Since the onset of COVID-19, JPMorgan Chase has hired over 80,000 new people into the company - and we are making sure they are properly trained on all aspects of our business, from their special role to the significance of conduct and culture. But this is harder to do over Zoom. Over time, this drawback could dramatically undermine the character and culture you want to promote in your company. Performing jobs remotely is more successful when people know one another and already have a large body of existing work to do. It does not work as well when people don't know each other. • The virtual world also presents some serious weaknesses. For example: increase in conference room, private office and amenity space to make it a great work environment. - • WE CONTINUE TO SUPPORT DATA-DRIVEN POLICYMAKING THROUGH THE JPMORGAN CHASE POLICYCENTER AND INSTITUTE. Looking forward, Morgan Health is investing $250 million to accelerate the development and delivery of accountable care (managing a patient's total care from prevention to outcomes), complet- ing its first $50 million investment in Vera Whole Health - and its subsequent investment in Cast- light - with plans to deploy these services to our employees in Columbus, Ohio, this year. Morgan Health just completed another investment in healthcare analytics company Embold Health, which will help facilitate how consumers access the highest-quality care available. We are also working toward providing equal access to equal healthcare, regardless of race, income or other personal characteristics for our employees and in the communities we serve. Addressing inequities in healthcare is fundamental to Morgan Health's strategy, and our partnership with Kaiser Perman- ente in California is moving forward quickly on its collaborative effort focused on the collection and reporting of health equity performance metrics. who will help our Benefits team attack this prob- lem from many different angles. Our dedication to racial equity is not simply a five-year effort. We might not always get it right, but we are committed to advancing racial equity and sharing our progress on the journey. Access to Banking: We helped more than 200,000 customers open low-cost checking accounts with no overdraft fees; opened 10 Community Center branches (the sidebar that follows includes more details about this initia- tive), often in areas with larger Black, Hispanic and Latino populations; and hired over 100 Community Managers in underserved commu- nities to build relationships with community leaders, nonprofits and small businesses. • • CDFIS: We provided more than $190 million in incremental financing to CDFIs to support com- munities that lack access to traditional financing. MDIS: We invested more than $100 million in equity in 16 diverse financial institutions that serve nearly 90 communities in 19 states and the District of Columbia. Small Business: We hired 25 diverse senior business consultants to provide free one-on- one coaching for minority business owners in 14 U.S. cities and to mentor more than 1,000 small businesses. UPDATES ON SPECIFIC ISSUES FACING OUR COMPANY • Affordable Rental Housing: We approved funding of approximately $13 billion in loans to create and preserve more than 100,000 affordable housing and rental units across the United States. Supplier Diversity: In 2021, we spent an addi- tional $155 million with 140 Black, Hispanic and Latino suppliers - more than doubling the first- year spend goal and increasing the number of new Black, Hispanic and Latino suppliers by more than 40% over 2020. • By the end of 2021, we had deployed or commit- ted more than $18 billion toward our goal. That commitment focuses on increasing homeowner- ship, expanding affordable rental housing and growing small businesses, spending more with Black, Hispanic and Latino suppliers, improving financial health and access to banking, investing in minority depository institutions (MDI) and com- munity development financial institutions (CDFI), and investing in communities through philan- thropic capital. Here are some details on our progress to date: The murder of George Floyd in 2020 highlighted what we already knew: More was required by all of us to address systemic racism. In October 2020, less than five months after his tragic mur- der, our company made a five-year, $30 billion commitment to help close the racial wealth gap. We committed to trying new things and putting the full force of our firm behind solutions that could really make an impact. An Update on Our $30 Billion Racial Equity Commitment Homeownership: We established a Community and Affordable Home Lending business, hiring over 150 Community Home Lending Advisors and expanding the Chase Homebuyer Grant to $5,000 to help cover customers' closing costs and down payments for homes purchased in 6,700 minority neighborhoods nationwide. 39 Community Building through Community Banking - This is why, in 2021, we launched Morgan Health, a new business unit. With Morgan Health, we have an opportunity to deliver and scale new health- care models that improve the quality, equity and affordability of employer-sponsored healthcare. We're focused on connecting healthcare to improved health outcomes for our employees. JPMorgan Chase has approximately 20 talented people on our Human Resources Benefits team helping employees and their families access the best possible medical care. In hindsight, it is shocking how few people we had dedicated to this vitally important issue. With Morgan Health, we are adding approximately 30 more individuals Managing the complexities of healthcare is stag- gering, whether you are an individual or a corpo- ration - from coping with actual health issues (covering the spectrum of a bad back to diabetes to cancer) and locating suitable primary or spe- cialist care to deciphering incomprehensible insurance plans and pricing, resolving excessive surprise bills and other issues. While the U.S. healthcare system is exceptional in many ways, it also has many flaws that must be addressed. Healthcare costs, which are already the highest in the world, continue to rise (average premiums for family coverage have increased 22% since 2016) for both employers and employees - with no evi- dence that outcomes are improving (e.g., only 46.5% of adults with private insurance have their blood pressure controlled, and that number has declined in the last 10 years). JPMorgan Chase spends $39 billion on compensa- tion and benefits for our 270,000+ employees. Of that amount, about $1.5 billion is directed to medical costs for our employees and their fami- lies - approximately 460,000 people. Our employees also spend approximately $500 million on their own medical care. Medical care costs may be our most important benefit costs because they have a critical impact on the health and well- being of our employees and their families. As our employees remain our most valuable asset, improving the quality and delivery of healthcare services is a high priority. MORGAN HEALTH IS HELPING US LEAD IN HEALTHCARE TRANSFORMATION. UPDATES ON SPECIFIC ISSUES FACING OUR COMPANY 40 We call this going from "community banking" to "community building," and it is an important evolution in serving com- munities where it is long overdue. While it is early, our approach has the promise to create real local impact. We're also taking a local approach to our community investments and advocating for local policy solutions. Our business is only as strong as our communities, so we increased our investments in places like Mattapan in Boston and Oak Cliff in Dallas to help local minority small busi- nesses access the capital and support they need to grow. We've expanded our homebuyer grant program, which pro- vides $5,000 to cover closing costs and down payments when customers buy homes in 6,700 minority neighborhoods nationwide. We are also looking at alter- native credit scores and other ways to increase homeownership in underserved communities and build generational wealth and stability. new small business loans extended, and a host of other metrics to ensure that we are achieving results and listening to feedback so we can have even greater impact. In October 2021, we published a detailed report on our racial equity ini- tiatives, including our Community Center branches and Community Managers, which we intend to continue to provide, letting others learn from our experience. We know that to be sustainable, this effort must be measured by results. Our company is closely tracking the number of accounts opened, the number of mortgages funded, the pace and scale of I've attended many grand openings of our Community Center branches in person. The energy is contagious. We've hosted mayors, community partners, students and small business customers who have shared their sense of pride and optimism about what these branches mean for their community. Our Community Managers are always front and center at these events, connecting people to one another and forging new relationships. The Community Manager, a new role within the bank, primarily functions as a local ambassador to build and nurture relationships with community leaders, nonprofit partners and small businesses. We have now hired over 100 Community Managers in underserved communities and intend to keep growing that number. Our Community Managers have hosted more than 1,300 financial health events with over 36,000 people in attendance and have participated in 600+ community service events. We want people who live and work in these communities to feel welcome and included when they visit our branches. We ask them to come as they are and bring the family or their dog. They are also likely to know the employ- ees in the branch, as we hire locally- people who live in the community and care about serving their neighbors. were built with minority contractors, and we hire local artists to make these locations complement their neighbor- hoods. With branches expanding to Atlanta, Baltimore, Miami, Philadelphia and Tulsa, we expect to have 17 Commu- nity Center branches serving customers in underserved communities by the end of 2022. A local bank branch, especially in a low- income neighborhood, can be successful only when it fits the community's needs. That is why over the last several years we have shifted our approach to how we offer access to financial health educa- tion, as well as low-cost products and services, to help build wealth, especially in Black, Hispanic and Latino communi- ties. We are delivering this approach through our Community Center branches, unique spaces in the heart of urban communities. Beginning with Har- lem in New York City and Ventura Village in Minneapolis, we have opened 10 more Community Center branches in neighbor- hoods like Stony Island in the South Shore of Chicago, Crenshaw in Los Ange- les, and Wards 7 and 8 in Washington, D.C. Ten of these branches were opened since we announced our $30 billion com- mitment to racial equity in October 2020. These branches have more space to host grassroots community events, small business mentoring sessions and financial health seminars. The majority Americans have lost trust in the ability of large institutions like the federal gov- ernment, national media and big compa- nies even big banks - to understand or care about their needs. This view is well earned, particularly among communities of color and low-income households. Simply put, our country has done a bad job of looking out for and creating oppor- tunity for everyone. We need to consider more thoughtfully the unique needs of communities across the United States. Companies of all sizes need to show up, listen, and make the right investments and decisions to earn a neighborhood's trust. And it needs to be done on the ground and in the community itself to be authentic and sustainable. Impact is most effective when it is local. And finally, our leaders must lead. They have to walk the floors, they must see clients, they need to be visible, they need to teach and educate, and they need to be able to conduct impromptu meet- ings. They cannot lead from behind a desk or in front of a screen. UPDATES ON SPECIFIC ISSUES FACING OUR COMPANY 20 Based on third-party data. 33 46 April 4, 2022 Chairman and Chief Executive Officer Мо Jamie Dimon Jane Pane MANAGEMENT LESSON: THE BENEFIT OF PURPOSE AND THE TREMENDOUS VALUE OF WORK Finally, we sincerely hope that all the citizens and countries of the world see an end to this terrible pandemic, see an end to the war in Ukraine, and see a renaissance of a world on the path to peace and democracy. In Closing We also recognize and ask our employees to take care of their mind, body, spirit, soul, friends and family. While we do what we can to help them, we recognize that these are the most important things in their life, and we try to constantly remind them to give the needed time and attention to what they cherish most. But turnover can be bad, too. It is bad when inef- ficiency or bureaucracy or ineffective managers drive out good talent. It is still true that most people leave their job because they don't like their boss. they are treated fairly and equitably. And everyone has their own needs in terms of family, income, work-life balance and other factors. - All companies have turnover in staff, and all turn- over is not necessarily bad. People seek out new challenges, may find outside advancement oppor- tunities or may just want a change in lifestyle. Sometimes good people leave because they are getting a better opportunity or increased com- pensation at another company. You should not be angry when someone receives a higher compen- sation offer from another company. No one likes to feel they are being taken advantage of - everyone wants to go home each day thinking I would like to express my deep gratitude and appreciation for the 270,000+ employees, and their families, of JPMorgan Chase. From this letter, I hope shareholders and all readers gain an appreciation for the tremendous character and capabilities of our people and how they have helped communities around the world. They have faced these times of adversity with grace and fortitude. I hope you are as proud of them as I am. Retaining your best talent is essential. In addition to being treated with enormous respect, what people want most is a challenging job with mean- ingful work. Footnotes 1 Certain wealth management clients were realigned from Asset & Wealth Management to Consumer & Community Banking in the fourth quarter of 2020. 2006 & 2011 amounts were not revised in connection with this realignment. 43 18 Based on Firmwide data using Regulatory reporting guidelines as prescribed by the Federal Reserve Board. 17 Coalition Greenwich Competitor Analytics. Reflects Global Firmwide Treasury Securities business (Corporate & Investment Bank and Commercial Banking). 16 Client deposits and other third-party liabilities pertaining to the Payments and Securities Services businesses. 15 Coalition Greenwich Competitor Analytics. Share is based on JPMorgan Chase's internal business structure and revenues; rank is based on Coalition Index Banks. 2006 rank analysis is based on JPMorgan Chase analysis. 2021 excludes the impact of Archegos. 14 Dealogic as of January 3, 2022. Client Franchises Built Over the Long Term (page 8) 13 $90 billion represents the December 31, 2021 balances for accounts provided payment relief, including those currently enrolled in relief and those who have exited relief. Includes Auto DCS and residential real estate loans held in Consumer & Community Banking, Asset & Wealth Management and Corporate. 11 Inside Mortgage Finance, Top Primary Mortgage Servicers as of 4Q21. 7 Represents general purpose credit card loans outstanding, which excludes private label, American Express Company (AXP) Charge Card and Citi Retail Cards, and Commercial Card. Based on loans outstanding disclosures by peers and internal JPMorgan Chase estimates. 8 Represents users of all web and/or mobile platforms who have logged in within the past 90 days. 9 Represents users of all mobile platforms who have logged in within the past 90 days. 10 Based on 2021 sales volume and loans outstanding disclosures by peers (American Express Company, Bank of America Corporation, Capital One Financial Corporation, Citigroup Inc. and Discover Financial Services) and JPMorgan Chase estimates. Sales volume excludes private label and Commercial Card. AXP reflects the U.S. Consumer segment and JPMorgan Chase estimates for AXP's U.S. small business sales. Loans outstanding exclude private label, AXP Charge Card, and Citi Retail Cards. 6 Represents general purpose credit card spend, which excludes private label and Commercial Card. Based on company filings and JPMorgan Chase estimates. 5 Digital non-card payment transactions include outflows for ACH, BillPay, PayChase, Zelle, RTP, external transfers, and some wires, excluding Credit and Debit card sales. 2006 and 2011 are based on internal JPMorgan Chase estimates. 4 Total payment volumes reflect Consumer and Small Business customers' digital (ACH, Bill Pay, PayChase, Zelle, RTP, ExternalTransfers, Digital Wires), non-digital (Non-digital Wires, ATM, Teller, Checks) and credit and debit card payment outflows. 2011 is based on internal JPMorgan Chase estimates. 3 Barlow Research Associates, Primary Bank Market Share Database as of 4Q21. Rolling 8-quarter average of small businesses with revenue of more than $100,000 and less than $25 million. 12 Experian AutoCount data for 4Q21. Reflects financing market share for new and used loan and lease units at franchised and independent dealers. RETAINING TALENT IS IMPORTANT AND SO IS LIFE OUTSIDE OF WORK. 2 Federal Deposit Insurance Corporation ("FDIC") 2021 Summary of Deposits survey per S&P Global Market Intelligence. Includes a $1B deposit cap for market share. Includes all commercial banks, savings banks, and savings institutions as defined by the FDIC. Personally and professionally, I am motivated by the desire to leave the world a better place - if I do my job well, this company can do so much for individuals, shareholders, communities, countries and humanity. I am motivated when I see our cus- tomers and employees in action, knowing there is MANAGEMENT LESSON: THE BENEFIT OF PURPOSE AND THE TREMENDOUS VALUE OF WORK Management Lesson: The Benefit of Purpose and the Tremendous Value of Work I have expressed regret for many years in this letter that we, as a society, have not found a way to better prepare our young people for jobs, Along the same lines, some in society diminish "starter" jobs, such as cashiers, office workers, bank tellers, fast food cooks and others. These "starter" jobs bring dignity, provide security for many families and create a solid work ethic. Often, they result in better social outcomes in terms of reductions in drug use and crime, similar to outcomes we have seen from summer youth employment. For many, these jobs are the first rung on the career ladder, leading to bigger and bigger jobs. For example, more than 95% of Domino's franchise owners started as delivery drivers or pizza makers. At JPMorgan Chase, about one-third of our branch managers started as tellers or personal bankers. Work, all work, has value. It was a beautiful thing during the onset of COVID-19 when we celebrated our essential workers (in New York City, it was unbelievable to hear the sound of 1 million New Yorkers shouting thanks out their windows every evening at 7:00), including nurses, firefighters, emergency medical service staff, sanitation work- ers and police officers (although recently that spirit seems to have waned). They were always essential workers, and they appreciated our recognition. RECOGNIZE THE TREMENDOUS VALUE OF WORK. whether through conventional schooling or apprenticeships and skills-based training, which is more important today than ever before. Offering better training and getting more income to lower- paid workers would hugely benefit the economy, the individuals involved and social outcomes - and would help rectify income inequality. We must do a better job improving the outcomes of an edu- cation; i.e., that it leads to well-paying jobs. I also believe that we should immediately increase the minimum wage and the EITC to both entice more people into the workforce and to get more income into the hands of the lower paid. increased opportunity for each of them when we do better as a company. I am motivated when I go to our annual National Achievers Conference, which recognizes some of our most successful bankers and managers in the branches. Some- times they have tears in their eyes as they accept this recognition – many have never been recog- nized before- and it is hard to describe how this deepens my own sense of responsibility. It seems to me that people are happier and more motivated when they have a passion, a moral pur- pose, something they are devoted to - when they are painting their own Picasso, striving for some- thing. Some people find it in religion, the military, teaching, science, athletics, parenthood, entre- preneurship or simply being their best at their craft. Whatever it is, all these things combined when done well ― create a wonderful society. And most people I know get an enormous sense of satisfaction from the exploration and learning that take place on the journey. PERFECT YOUR PICASSO - HAVE SOMETHING TO STRIVE FOR AND MOTIVATE YOU. In the rest of this section, I talk about some man- agement lessons - I always enjoy sharing what I have learned over time by watching others and through my own successes and failures. In the section on Investments, I described what we consider our most important investment: our people, who in accounting terms are not even considered an asset. But we all understand the value of building a great team. Great management and leadership are critical to any large organization's long-term success, whether it is a company or a country. Strong management is disciplined and rigorous. Facts, analysis, detail ... facts, analysis, detail ... repeat. You can never do enough, and it does not end. But creating an exceptional management team is an art, not a science. 45 - NURTURE THE EXTRAORDINARY VALUE OF TRUST. 44 - MANAGEMENT LESSON: THE BENEFIT OF PURPOSE AND THE TREMENDOUS VALUE OF WORK Finally, sharing credit, recognizing the contribu- tions of others, and not casting blame or finger- pointing all are critical to earning trust. Bring energy and drive - not just every day - but to every meeting and interaction. - Trust is earned, given and received. To maximize human creativity and freedoms - which are the greatest gifts of capitalism trust is essential. - We must strive for continuous improvement, set high standards and emphasize the negatives when we observe them but always remember to make life fun. When I travel around the world and see our people and our company in action, I love it. And you must make it fun not only because it has a positive effect on retention, attitude and the overall culture of the company but also because it leads to sharing and truth-telling. I've enjoyed the show "Ted Lasso." He tries to get the best out of everybody, and he displays great gratitude. While I could get a little better at show- ing more gratitude on a day-to-day basis with my management team (I did give them biscuits in lit- tle pink boxes this year), they do know how much I trust, respect, appreciate and admire them. Three additional things: You don't create a win- ning team by pandering to individuals. You must deal with conflict immediately, directly and forth- rightly problems do not age well. When people cannot do their job, they should not have that job. We should either work with them to find another role where they can thrive or ask them to leave. Just do it respectfully to everyone involved - do not embarrass people who have been working for the company. DRIVE HIGH PERFORMANCE, THE RIGHT WAY. Very often, the enemy within fights change, resists making bold decisions and balks at invest- ments that are hard, such as growing the sales- force. When the enemy within takes over, energy and creativity wither quickly... although it may take decades for the company to die. The other disease that arises from within is a workplace completely run by corporate head- quarters: It is very easy to be critical of people in the field for their failures when you don't walk in the trenches with them. While trust is the force multiplier, a workplace cannot devolve into excessive, feel-good collabo- ration and bureaucracy. I have seen work envi- ronments in which everyone is so nice to each other and so collaborative that it slowly creates crippling bureaucracy as everyone's opinion is sought out and everyone has a veto. COMBAT THE ENEMY WITHIN. We must make it safe to argue, disagree and challenge each other while continuing to dig deeper in areas where we're not doing as well as we'd like. It must be okay to fail or make mis- takes. Trust is the force multiplier that gets the best out of everyone. You do not earn trust if you finger-point, don't admit to your own mistakes or don't share the credit. So how do you drive high performance while cre- ating a safe workplace that values relationships built on trust and respect? The best leaders treat all people properly and respectfully, from clerks to CEOs. Everyone needs to help one another at a company because everyone's collective purpose is to serve clients. When strong leaders consider promoting people, they pick those who are respected by their colleagues and ask them- selves, "Would I want to work for him? Would I want my kid to report to her?" • • Last year alone, our customers: been simplifying the basics – things our customers do most often - such as open- ing an account, replacing a card, checking their credit score and making a payment. - 49 CONSUMER & COMMUNITY BANKING Get my letter Share this conditional approval letter with your real estate agent or potential sellers to show you're a serious buyer • Buying power Chase MyHomeSM 2:16 Create plan Feb Mar April Opened about 50% of consumer deposit accounts digitally /mo You're already approved to buy a home up to $400,000 Submitted nearly three-quarters of consumer mortgage applications digitally As we expand our product offerings and earn deeper customer relationships and engagement, we have areas of opportu- nity to gain meaningful share. Processed more than 5 million card replacements digitally + $4.83 monthly fee . We had a record 2021: We are investing significantly in our U.S. Wealth Management business, which rep- resents one of our biggest growth oppor- tunities. We already have relationships with about half of affluent households in the United States, but we don't have a pro- portionate share of their investments. There are an estimated 13 million affluent Chase households who have a total deposit and investment wallet of approximately $17 trillion, and we are making progress in winning their investment relationships. U.S. Wealth Management In 2021, we became the first bank to have branches in all the lower 48 states, and we are on track to deliver on our previ- ous commitment, which was to open 400 new branches in 25 states and the District of Columbia. Over time, we will continue to optimize our distribution net- work as customer needs evolve. Our goal is not to have the most branches - but to have the right branches, in more communities, serving the financial needs of our customers. Our distribution network We are focused on three major growth areas across CCB: optimizing our distri- bution network; expanding our U.S. Wealth Management business; and advancing our leadership in payments, lending and commerce. GROWING HOUSEHOLDS AND BETTER SERVING CUSTOMER NEEDS TO BE THE BANK FOR ALL AMERICANS Provided free one-on-one coaching for business owners in 14 U.S. cities through dedicated consultants Expanded our homebuyer grant pro- gram, which includes $5,000 to help a customer cover a down payment and closing costs in 6,700 minority neigh- borhoods nationwide Hired more than 150 Community Home Lending Advisors focused on sustain- able homeownership Opened 10 additional Community Center branches and hired more than 100 Community Managers • . • For example, since our October 2020 Racial Equity Commitment, we have: Took steps to improve their financial health, with 8 million customers engaging with Credit Journey monthly and 28 million in the program We are intensely focused on building trust with customers in every commu- nity we serve by making investments that will have a lasting impact for fami- lies, small businesses and neighbor- hoods. And we're achieving this by having products, services and solutions that are relevant and valuable for all customer segments - so every customer believes we are the bank for them. Where we have gaps, we need to fill them, and we are. Initiated nearly 60% of their card transaction disputes through digital channels Safely and seamlessly moved more than $3 trillion in digital payments Money out Spend anywhere $50.00 $62.50 Chase Snapshot . Insights ... 2:16 Request money +Place to spend $25.00 Restaurants Increased investment assets by 22% $75.00 Spend Available balance $150.00 Chase First Banking™ 2:16 ... New products WE ARE MEETING OUR CUSTOMERS WHERE THEY ARE WITH ... Our customer base of 59 million active digital users is the largest and fastest growing among major U.S. banks when comparing our growth in 2021. We have We think about our branches as a store- front - a place where digital engage- ment comes together with our bankers and advisors, who work every day to deliver the full capabilities of JPMorgan Chase. Thirty-six million unique custom- ers walk into our almost 5,000 branches every year, generating about 85% of initial deposit balances. Our branch network is a powerful channel that most of our competitors don't have and can't easily replicate. 2021 Credit & debit card usage Money in Daily Weekly 12 payments $83.33/mo 9 payments $125.00/mo $750.00 6 payments Choose payment option Purchase amount CREDIT CARD (...4321) Account My Chase PlanⓇ .. Engagement ... ... Flexibility 2:16 $4,300 $86 Cash flow Checking and savings Monthly $33 Grew the number of investment households we serve by 12% BEING THE PLACE EVERYONE WANTS TO WORK We are going to continue to invest in our advisors, launch a new remote advice model and expand our self-directed capabilities. In addition, we will launch a new digital wealth planning tool avail- able free to all Chase clients. These investments will position us well to earn a greater share of our clients' wallets. 2021 9.5% $27.4 12.2% $13.4 Source: Coalition Greenwich Competitor Analytics; Dealogic; J.P. Morgan Investment Banking wallet share Investment Banking fees ■Markets wallet share Total Markets revenue 2011 $19.3 8.2% 9.3% $5.9 ($ in billions) INVESTMENT BANKING FEES AND MARKETS REVENUE A decade later, we can reflect on the merits of that decision. Today, the CIB operates in 100+ countries and 100 cur- rencies, serves more than 90% of the Fortune 500 and has leadership posi- tions across every major business line. The COVID-19 pandemic provided a rigorous test of our business model. It is a course we set 10 years ago when we combined our Investment Bank, Treasury & Securities Services business and Global Corporate Bank in a bid to create the strongest and most complete Corporate & Investment Bank (CIB) in the industry. We set out to be global, diversified, com- plete and at scale and to provide a safe haven for clients in times of stress. We aimed for both league-topping perfor- Imance and stable returns so we would be able to invest continuously and consis- tently, always with an eye to the future. New virus outbreaks continued to appear, however, and supply chains remained disrupted. In addition, the tumultuous market environment of 2020 did not normalize as much as expected, and through the year, we raised nearly $1.5 trillion in capital and extended almost $700 billion in credit for clients around the world as they responded to the ongoing crisis. With the pandemic in its second year, thousands of companies had to make bold moves to survive and thrive, igniting a nearly $6 trillion deal boom and the busiest year on record for our M&A franchise. Economies started to emerge from the shadow of the pandemic. Company order books began to fill up once more, and demand for energy, cars, travel and home improvements returned. Revenue from our combined businesses has grown from $34 billion in 2011 to $52 billion in 2021; return on equity has risen from 17% to almost 25%; fees in Investment Banking have more than dou- bled; and in trading, revenue from our Equities desk has soared from $4.5 bil- lion 10 years ago to $10.5 billion in 2021. 2021 was another extraordinary year for our business. In 2011, we launched a securities joint venture in China to open up the coun- try's dynamic markets to investors and give domestic firms the chance to expand overseas. In 2021, we became the first foreign bank to fully own a secu- rities company there. Meanwhile, we have nearly doubled the number of corporate bankers outside the United States to better serve major multination- als around the world. Helping midsized companies, too, has remained a priority, and Investment Banking revenue from our partnership with Commercial Bank- ing has more than tripled in 10 years to $5.1 billion in 2021. THE YEAR IN REVIEW $10.3 +68% 2 Represents assets held directly or indirectly on behalf of clients under safekeeping, custody and servicing arrangements. Our Securities Services business, which provides essential post-trade services to our institutional asset-manager and asset-owner clients, also had a strong year, reporting $4.3 billion in revenue. This is a business we have been investing and winning - in for several years. In 2021, the team continued this momen- tum with more than $4 trillion in client assets onboarded and notable business wins, including a $700 billion share of BlackRock's exchange-traded funds busi- ness. Assets under custody² in this unit generated extremely strong results, par- ticularly in Equities, which had its best- ever year, reporting $10.5 billion in rev- enue, up 22%, while our Fixed Income desk reported $17 billion in revenue and retained its #1 ranking for wallet share. Another notable success in 2021 was our Global Research team's top ranking across all three of Institutional Investor's annual global surveys, the first time any provider has achieved this accolade in the publication's history. 2011 $6.1 ($ in billions) FIRMWIDE PAYMENTS REVENUE In our Markets business, 2021 revenue of $27 billion was down from 2020's highs as industry wallets started to normalize. Still, our trading businesses Another recent trend is the growth in private capital markets as investor demand grows and companies stay private for longer. In 2021, from offices in New York, San Francisco, Los Angeles, London and Hong Kong, our Global Private Capital Markets team set new records, raising approximately $50 billion for clients. In Equity Capital Markets, J.P. Morgan raised more than $435 billion across nearly 700 deals. In a year that saw initial public offering issuance jump over 85% to record levels, our team led seven of the 10 biggest listings of the year. In Debt Capital Markets, just as we have done over the last decade, J.P. Morgan finished the year with the top ranking in the debt and loan markets, completing more than 4,200 deals and retaining an approximate 10% share of the market. Activity was bolstered in large part by the M&A boom and deals to shore up companies affected by the evolving COVID-19 crisis. Businesses flush with cash made deci- sive bets to address strategic gaps, driving the surge in M&A volumes. In a standout year, J.P. Morgan advised on more than 630 deals totaling $1.5 tril- lion, including the year's biggest deal, Discovery's announced $96 billion combination with AT&T's WarnerMedia segment. M&A revenue increased by more than 80% compared with the last two years, and wallet share reached an all-time high of 10.2%. 1 CIB revenue based on Coalition Greenwich Competitor Analytics. Investment Banking fees based on Dealogic. CORPORATE & INVESTMENT BANK 52 Our Investment Banking business ended 2021 with a record 9.5% market share, generating $13 billion in fees, nearly $4 billion more than 2020's previous high. The CIB achieved a 25% return on equity in 2021 by generating record earnings of $21 billion on record revenue of $52 billion. For the 11th consecutive year, we retained our position as the world's pre- eminent corporate and investment bank¹. A decade of rock-steady support for our clients, along with disciplined and ongo- ing investment in our business, culmi- nated in the CIB's best-ever year in 2021. Corporate & Investment Bank 51 CONSUMER & COMMUNITY BANKING franchise in the United States, enabling CONSUMER & COMMUNITY BANKING trillion in addressable deposits by market -$9 trillion in addressable deposits by market $5 ~90% of credit card customers in footprint of the U.S. population covered by market of credit card customers in footprint 76% ~85% of the U.S. population covered by market 61% ~5,000 branches OUR MID-TERM OUTLOOK IS TO HAVE: 5,130 branches AT THE END OF 2017, OUR NETWORK CONSISTED OF: 50 Payments, lending and commerce Payments are still the center of gravity for consumer financial relationships. We are a leading consumer payments our customers to move $5 trillion each year across payment methods. Looking forward, we're obsessing over simple and seamless experiences to maintain that leadership position and give our custom- ers more choice, flexibility and value. We are the nation's #1 credit card provider, with leading airline and hotel co-brand cards. We are innovating to deliver more flexible borrowing options, partner benefits and more. Our leading programs already in the market pro- • duced meaningful results in 2021: Chase Ultimate Rewards® loyalty redemptions: 16 million customers redeemed points earned for travel, gift cards, cash back and other experiences 2 Office of the Comptroller of the Currency Project REACH Fact Sheet. Jennifer Piepszak Co-CEO, Consumer & Community Banking Jenn Co-CEO, Consumer & Community Banking Marianne Lake Малаше We approach our opportunities and chal- lenges with great humility, yet we have tremendous confidence about our future and wouldn't trade our hand with any- one. Our scale, our assets and - most important - our people position us well to be the bank for all Americans. IN CONCLUSION are also on the rise, which has had a positive effect on representation across many levels. • Increased the number of advisors by 7% We are proud of our efforts but are never satisfied. In 2021, we continued to improve representation of Asian, Black and Hispanic talent among our employ- ees. Our commitment to diversity goes beyond hiring and includes a focus on development and inclusion. Our promo- tion rates of ethnically diverse people 2020 We continue to focus on having the proper governance and processes in place to ensure that our business is sustainable and resilient in order to meet our regula- tory and customer expectations. We're using enhanced capabilities in data and analytics to be more surgical in extending credit and managing risk. We're also using our data in a leadership role to develop an industry utility to responsibly expand access to credit to many of the nearly 50 million people in the United States who have no usable credit score². Our risk and controls environment is essential to a healthy, thriving business. Therefore, protecting our customers and the firm is job number one for everyone in CCB. It is only by getting this right that we are able to innovate and make financial services seamless and easy for our customers. PROTECTING OUR CUSTOMERS AND THE FIRM THROUGH A STRONG RISK AND CONTROLS ENVIRONMENT Over time, we will expand our payments, lending and loyalty experiences. With data from more than 66 million house- holds and over 11 billion impressions through our own channels, we are in a great position to understand where our customers search, shop and build loy- alty. Our goals are to meet our custom- ers where they are, deliver ease and value in shopping experiences, and cap- ture incremental spend-and-lend share. One in every four dollars spent on travel in the United States is on a Chase card, so travel is a natural place for us to offer shopping, payment and borrowing experi- ences at scale. With our acquisition of cxLoyalty, we now have a wholly owned proprietary travel platform, currently ranked among the top travel agencies in the United States. Our card and platform assets will enable us to deliver premium, personalized travel-booking experiences, fully integrated payments features and lending flexibility. My Chase Plan®: Nearly 625,000 credit card customers used this buy-now-pay-later option • • Chase Offers: 15 million customers engaged with valuable discounts for shopping at specific merchants We believe delivering a great customer experience is inextricably linked to provid- ing a great employee experience. We know having a strong culture with diverse talent is the only way we are going to achieve everything we have just men- tioned. And we acknowledge that compe- tition for talent - especially ours - has never been more fierce. We approach tal- ent management as we do any aspect of the business: We maintain high standards, set goals, and honestly measure progress by analyzing our data, listening constantly and recognizing success. 2019 technology, data, products and cus- tomer experience - with a particular focus on areas where we can deepen our relationships and gain share. The best evidence of that success is our growth over the last three years. MORTGAGE ORIGINATIONS INVESTING TO DELIVER MORE VALUE half of our clients³ are supported by our specialized bankers, and these teams provide deep sector expertise and deliver industry-specific solutions. By providing industry expertise, financing and investment banking services, CB is helping green businesses grow and catalyzing a more sustainable future. CLEAN ENERGY MOBILITY AGRICULTURE AND FOOD TECHNOLOGY RENEWABLE ENERGY SUSTAINABLE FINANCE EFFICIENCY TECHNOLOGY The Green Economy Banking team, established in 2021, provides dedicated support to businesses focused on: SUPPORTING THE GREEN ECONOMY COMMERCIAL BANKING 56 Across all of these markets, our clients expect us to truly understand their busi- ness and industry. Over the last decade, we have established 18 specialized industry banking teams dedicated to important sectors like government, healthcare and technology. More than is increasing, and we have a growing number of high-quality clients. momentum - We are also quite excited about expand- ing our client franchise internationally. Over the last three years, we've added about 50 bankers covering 19 countries, aligned to over 2,000 active and pro- spective clients. This is a natural exten- sion of what we are doing today across the United States and builds upon existing, in-country capabilities and JPMorgan Chase's global platform. We are off to a great start CB's Middle Market expansion is a terrific example of recognizing a market oppor- tunity and executing a data-driven, organic growth strategy. Since 2008, we have added over 500 bankers covering companies in 72 new locations across 22 states - essentially doubling our foot- print in the United States. In 2021, this targeted effort generated $1.2 billion in revenue, with $19.5 billion in average loans and $34.8 billion in deposits. The opportunity to invest and expand our client franchise is enormous, and we remain focused on executing our long- term, disciplined strategy to acquire more great clients and build deep, enduring relationships over time. With consistent investment, our addressable market continues to grow, and we are currently calling on almost 45,000 prospective clients. Empowering our team CLIENT FRANCHISE Simply having more bankers in more loca- tions is not our only objective. It is the quality and impact of our team - along with the breadth of our capabilities - that allow us to develop long-term, valuable relationships with our clients. Today, our teams provide a growing range of solu- tions and solve complex technical prob- lems for our clients. To further empower our bankers, we are making investments to ensure they are technically trained, data enabled and equipped with the most powerful digital tools. We have incredible data assets across our firm and have been investing in our $100M+ INSTITUTIONS TO COMMUNITY DEVELOPMENT FINANCIAL TAX CREDIT INVESTMENTS IN NEW MARKETS $575M+ $350M+ 3 Refers to U.S.-based clients only. TO CREATE AND PRESERVE MORE THAN 100,000 AFFORDABLE HOUSING UNITS $13B+ TO VITAL INSTITUTIONS, SUCH AS HOSPITALS, GOVERNMENTS AND SCHOOLS4 $20B+ STRENGTHENING OUR COMMUNITIES CB takes great pride in being an active and visible member in our communities. As our neighborhoods emerge from the pandemic, it's critical that they receive STRENGTHENING OUR COMMUNITIES We also have an incredible opportunity to add incremental revenue streams by delivering new, innovative solutions for our clients. For example, in Commercial Real Estate, we have been building a digital platform that allows our clients to more effectively manage their real estate assets, deploying data and analyt- ics while digitizing and streamlining their rental payment activities. We are in the early stages of bringing this functional- ity to market, and client feedback has been terrific. platforms. In addition, CB's treasury management and core banking capabili- ties are developed with a deep under- standing of our clients' objectives and tailored to their specific needs. Developing powerful solutions Our clients benefit directly from our firm's leading digital and payments This focus has opened an exciting fron- tier for us. As such, we are increasing our investment in this differentiating resource and expect to see our data assets become even more valuable to our franchise and our clients. foundation and capabilities to become a truly data-driven business. As a result, we now have a scalable, cloud-based data platform to deliver meaningful value across a range of applications. These rich data assets bring predictive insights that enhance the speed and pre- cision of our credit decisioning and port- folio management. We are also working on ways to provide impactful analytics and business forecasting and bench- marking to our clients. Our data capabili- ties further enable our bankers - inform- ing them on market opportunities, client insights, product trends and pricing. Building a data-driven business TO BLACK-, HISPANIC- AND LATINO-OWNED OR -LED FINANCIAL INSTITUTIONS EXPANDING OUR EXCEPTIONAL 1 Represents product revenue excluding deposit net interest income. Commercial Banking 55 CORPORATE & INVESTMENT BANK Daniel E. Pinto President and Chief Operating Officer, JPMorgan Chase & Co., and CEO, Corporate & Investment Bank Jonas Our unique combination of stability and innovation, coupled with our enduring culture of collaboration and of putting our clients first, gives me great confi- dence for the decades to come. Ten years ago, we brought the Corporate & Investment Bank together in the belief that as a whole, we would be greater than the sum of our parts. And it has proved to be a lasting success. CONFIDENCE IN THE FUTURE The full economic ramifications of the conflict, including the potential effects on global growth, can't yet be measured. Of much greater importance, the human cost is also yet to be determined. Our firm has pledged support to the relief efforts and will continue to do so, hoping for peace in the region soon. Of immediate and urgent concern, how- ever, is what is taking place in Ukraine: devastation for its citizens and a massive humanitarian crisis in Europe. The situa- tion has, without question, intensified anxiety in global markets, particularly commodity markets. There will be challenges for all of us in the near term as we continue to work through the pandemic's consequences and begin to wean global economies off the financial life support they have received over the past few years. As expected, the normalization of monetary and fiscal policies, coupled with rising inflation, has created more uncertainty in markets. While there are still tight restrictions in certain parts of the world, many econo- mies are opening up again, releasing pent-up consumer and corporate demand. Businesses and investors are hungry to put capital to work. Rising interest rates and their impact on expected loan growth will likely be tailwinds for our business. In 2022, the combination of mass immu- nity, vaccinations and antiviral drugs should bring an end to the pandemic and make COVID-19 an endemic, man- ageable virus. In 2021, COVID-19 continued to test us and our clients, and I am incredibly proud of how our teams rallied, serving companies and governments around the world. We adapted, were flexible and stayed connected. PARTNERING THROUGH THE PANDEMIC Sustainable and low-carbon businesses are rushing to develop new technologies. While many of these companies and technologies are mature, many more are just getting started. They will need capi- tal and advice to help them innovate and evolve. We intend to lend our consider- able resources to the challenge. In 2021, we also announced a new target to finance and facilitate $2.5 trillion over the next 10 years to further sustainable development, including $1 trillion to support green initiatives. And we are advising companies on how they can reduce their own carbon footprint in a practical, equitable way. Ensuring the consistent supply of reasonably priced energy to consumers during the transi- tion is a huge focus. In 2020, JPMorgan Chase achieved car- bon neutrality in our own operations and spelled out how we will decarbonize our financing portfolio over the next decade. In 2021, we became the first U.S. bank to release sector-specific emission reduc- tion targets as part of our commitment to align portions of our financing portfo- lio with the Paris Agreement. We understand the urgency to combat change in our climate, and we are taking action. This past year confirmed there is abso- lutely no limit to what our Commercial Banking (CB) team can accomplish when we work together. While 2021 showed signs of optimism, our clients continued to face uncertainty, confronting an ongoing pandemic, accelerated inflation, disrupted supply chains and tight labor markets. Through it all, we stood by our clients and communities, providing them with resources and expertise to best navigate these challenges. 2 Represents total JPMorgan Chase revenue from investment banking products provided to CB clients. 2021 also marked another year of building for our future, investing in our capabilities for our clients, support- ing our communities, and delivering strong growth and returns for our shareholders. Highlighting the strength and potential of our franchise, CB delivered outstand- ing financial results in 2021, with record revenue of $10.0 billion, net income of $5.2 billion and a return on equity of 21%. 2021 2016 2011 $135 $1,223 $422 Middle Market Expansion Revenue ($ in millions) While we are very proud of our financial performance, we are even more excited about the possibilities ahead. Our firm's unmatched, broad-based capabilities remain a key differentiator and growth driver for our business. In 2021, investment banking was a stand- out example of this, with revenue increasing 52% to a record $5.1 billion. We also had a record year across CB in payments¹, with revenue reaching $1.8 billion, up 15% from 2020. Despite challenging market fundamen- tals, CB's credit performance was quite strong in 2021, with net charge-offs of 4 basis points. Our consistent under- writing discipline and rigorous client selection continued to serve us well, and we are prepared for a range of potential economic outcomes. These results are particularly notable as low market interest rates negatively impacted our deposit spreads and loan balances remained under pressure last year. 2021 $5.1 2016 $2.3 2011 $1.4 CB Gross Investment Banking Revenue² ($ in billions) MAINTAINING STRONG PERFORMANCE DELIVERING RECORD FINANCIAL PERFORMANCE 4 Includes new credit commitment originations and existing credit commitments that experienced a major modification during 2021. COMMERCIAL BANKING 57 WEALTH MANAGEMENT +22% +8% BUSINESS BANKING CHECKING ACCOUNTS CONSUMER BANKING HOUSEHOLDS 2019 TO 2021 GROWTH Now our goal is to mature this model. We are continuing to modernize our infrastructure and deepen our customer relationships by improving experiences. We're delivering new products and features to customers more quickly (in many cases, half the time it took a year ago) with the flexibility to continuously release new features. These productivity gains are meaningful to our customers and to our business. Consumer behavior changed at the onset of the pandemic, largely driven by necessity. Thanks to our investments in technology and digital product capabili- ties, we were in a strong position to rapidly pivot our operating model to support our customers' needs. Many of these changes in consumer behavior represented an acceleration of secular trends for which we were already posi- tioning the business, and we expedited our transformation to a design-led, agile product organization. LEVERAGING DATA AND TECHNOLOGY TO DRIVE PRODUCTIVITY AND AGILITY have almost doubled since 2011, up from $17 trillion to $33 trillion in 2021. Our rebranded J.P. Morgan Payments business, which includes Treasury Ser- vices, Trade Finance, Card and Merchant Services, continued its impressive record of growth, generating firmwide revenue of more than $10 billion, up 7% for the year. Over the last five years, the business has grown market share from 4.5% to 7.2% and, since the formation of the CIB, average deposits across the business have more than doubled, up from $319 billion to $715 billion. The business has also boosted its blockchain and automation capabilities so clients can move money around the world quickly, safely and easily. As the world's largest transaction bank, the business moves, on average, more than $9 trillion every day and remains #1 in U.S. dollar clearing by volume. In other major developments during 2021, the business took a majority stake in Volkswagen's payments platform, as competition in the connected car market accelerates. CORPORATE & INVESTMENT BANK 53 ASSETS UNDER CUSTODY IN SECURITIES SERVICES ($ in trillions) $16.9 2011 THE COMPETITIVE LANDSCAPE While we achieved all-time records in 2021 in a number of different areas, we cannot afford to be complacent. From long-established rivals to Big Tech and fintechs, the competitive threat is fierce and varied. We are in a privileged position. Our con- sistent investment over the last 10 years lends us tremendous firepower for the future. Technology has always been a pri- ority, and we have built some exceptional platforms that are high performing and resilient and work well at scale. In recent years, our focus has turned toward mod- ernizing that infrastructure and using the cloud to increase our speed, output and agility so we can serve clients better and faster, particularly as we compete with fintech entrants. Our greatest competitive advantage, however, is the talented people we have at J.P. Morgan. Their resilience and commitment throughout 2021 were remarkable. Even through the pandemic, we retained much of our top talent while taking opportunities to recruit diverse new talent with fresh perspectives. During 2021, more than 50% of CIB hires were diverse. NEW ACCOUNTS +97% +61% 2020 HOME LENDING DRIVING ENGAGEMENT WITH EXPERIENCES THAT CUSTOMERS LOVE Our real engagement differentiator is the combination of our award-winning digital capabilities, our extensive physi- cal network, and our nearly 50,000 local bankers, advisors, and relationship and branch managers. We are empower- ing our people with new tools and insights to advise our customers on their financial future and have delivered the highest satisfaction results in our history. We are also using data to build a more comprehensive product continuum and engage with our customers in more personalized and relevant ways. 2021 2020 2019 Q419 Q420 Q421 +28% +11% LOAN AND LEASE ORIGINATIONS AUTO CREDIT CARD NEW ACCOUNTS 2021 2020 2019 2021 2020 2019 2021 2019 $33.2 2021 HELPING MORE PRIVATE COMPANIES Commercial Real Estate team helped increase access to safe and stable places to live in underserved communities by providing over $13 billion in financing to create and preserve more than 100,000 affordable housing and rental housing units across the United States. Availability of affordable housing is also crucial to combating the broader social inequities in our society. In 2021, our To help break down the systems that have contributed to widespread eco- nomic inequality - especially for Black, Hispanic and Latino people - last year we made equity investments of more than $100 million in 16 diverse financial institutions to accelerate growth in underserved areas. We also established dedicated banking teams to better con- nect diverse-, women- and veteran- owned businesses to the firm's full spectrum of resources to best support their success. - the appropriate support and resources they need to thrive. In 2021, we ampli- fied our community impact work by further supporting vital institutions, strengthening diverse businesses and expanding affordable housing that our communities need now more than ever. I'm incredibly proud of our progress. Last year, CB extended more than $20 billion in credit to vital institutions - such as hospitals, governments and schools – that keep our communities healthy, stable and vibrant. CB provided two nonprofits, The Unity Council and Bridge Housing, with a $90 million loan to build transit-oriented affordable housing for working families in Oakland, California. The building will create 181 affordable units and commercial space for an organization focused on ending youth criminalization and incarceration. Fruitvale Transit Village CB invested more than $4 million in the redevelopment of a 50,000-square-foot building in Chicago, Illinois. When completed, this will be a multi-tenant healthy lifestyle hub that fills an absence in the neighborhood. This new facility will bring professional training and job opportunities to the community. Auburn Gresham Healthy Lifestyle Hub SAN FRANCISCO OAKLAND Berkeley Lake Michigan 30 CHICAGO 90 Oak Lawn Oak Park INVESTING IN REDEVELOPMENT CB is committed to making a positive difference in our communities and advancing solutions that will drive real, sustainable progress for generations to come. LOOKING AHEAD 2021 The opportunities ahead for CB are tre- mendous, and we will continue to invest in executing our long-term strategy, always keeping our clients at the center of everything we do. Equally as impor- tant, we will continue to embrace our commitment to being a positive force in our communities. In Investment Banking, there remains significant opportunity related to the rapid growth of private capital markets. Over the past 20 years, the number of U.S. private companies has increased exponentially while the number of listed companies has declined, and capital raises for private companies have grown almost three times as fast as those for public ones. In 2021, J.P. Morgan bankers raised $50 billion for private companies. More investment capital is being allo- cated to this space. and more compa- nies are staying private longer - than ever before. Looking ahead, another opportunity exists in serving the thousands of smaller, earlier-stage private firms that are clients of our Commercial Banking business. And we want to expand our services to an even wider set of private companies, connecting them seamlessly with investors and providing benchmark- ing for future capital raises. DATA IS THE DIFFERENTIATOR In Securities Services, data is a critical enabler for investor clients in driving efficiency, performance and growth. Asset managers use a variety of data sources to run their business, and the effort required to gather, cleanse and organize this data can be significant. Data services has become a differentia- tor in the securities services business, and J.P. Morgan is in a unique position to address the challenge data management presents. We are developing solutions to provide our clients with seamless and efficient access to data, enabling them to unlock new insights and opportunities. SERVING ONLINE MARKETPLACES In Payments, we see major growth opportunities as online marketplaces - big and small are experiencing explo- sive growth and looking to offer addi- tional financial solutions to their customers. - Today, online marketplaces account for more than half of e-commerce sales globally, and the CIB's Payments busi- ness wants to be the one-stop shop for all of their needs. From accepting payments to creating a seamless check- out experience, managing payments in multiple currencies and aggregating and analyzing data, J.P. Morgan has every- thing clients need to build and scale successful platforms. TRADING ANYWHERE, ANYTIME +55% More and more, participants in trading markets are using digital portals and electronic trading strategies. They want the ability to trade round the clock and round the globe, making multi-dealer platforms and nontraditional competitors more popular. In Markets, we are using our scale and strength to increase options for clients, building out our own proprietary channels that connect to oth- ers in order to streamline the experience CORPORATE & INVESTMENT BANK from pre-trade to post-trade. Offering reliable liquidity in all market conditions, combined with our ability to harness data and deliver more intelligent, targeted services, will be key to serving clients now and in the future. Behind all these innovations is our desire to improve the client experience. Across our firm, whether our clients are retail customers or multinationals, the quality of service we provide and how we deliver it will determine whether they choose to remain with us or take their business elsewhere. COMMERCIAL BANKING 58 CEO, Commercial Banking Douglas B. Petno Ding I can't thank all of my colleagues enough for what they do every day to make our business so special. They are the source of my confidence in our future. 54 As we look forward, I've never been more optimistic about our business. We have an extraordinary team, unmatched capabilities, and an out- standing and growing client franchise. While the coming year will likely bring challenges and surprises - we are ready. With 2022 unfolding, we already see the benefits of being back together in the office and out in the local markets with our clients. The power of human connection is undeniable and is the foun- dation of our strong relationships with both our clients and our partners within the company. Our approaches to private capital, data and marketplaces are ways to create a more holistic client experience. By har- nessing capabilities across our firm, we are expanding our service "ecosystem" and addressing more of our clients' needs through the J.P. Morgan platform than we ever thought possible 10 years ago. CLIMATE ACTION TARGETS Effective January 1, 2020, the Firm adopted the Financial Instruments - Credit Losses ("CECL") accounting guidance. Refer to Note 1 for further information. (a) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. 60.98 3.80 3.60 3.40 Tangible book value per share ("TBVPS")(b) Cash dividends declared per share Selected ratios and metrics Return on common equity ("ROE") (c) Return on tangible common equity ("ROTCE")(b)(c) Return on assets ("ROA") (b) Overhead ratio 19% 12 % 15 % 23 66.11 71.53 75.98 81.75 3,021.5 3,082.4 3,221.5 3,026.6 3,087.4 3,230.4 14 $ $ 387,492 $ 429,913 3,049.4 3,084.0 466,206 2,944.1 88.07 10.72 19 0.91 160 116 13.1 13.1 12.4 15.0 178 15.0 16.8 17.3 16.0 6.5 7.0 7.9 14.1 Supplementary leverage ratio ("SLR") (e)(f) Tier 1 leverage ratio (e) (f) Total capital ratio (e) 1.33 59 56 56 Loans-to-deposits ratio Firm Liquidity coverage ratio ("LCR") (average) (d) 44 47 64 111 110 116 JPMorgan Chase Bank, N.A. LCR (average) (d) Common equity Tier 1 ("CET1") capital ratio (e) Tier 1 capital ratio (e) 1.30 5.4 % 8.88 10.75 Total noninterest expense Pre-provision profit (b) Provision for credit losses Income before income tax expense Income tax expense (a) Net income Total net revenue (a) Earnings per share data Basic Diluted Average shares: Basic Diluted Market and per common share data Market capitalization Net income: Selected income statement data (in millions, except per share, ratio, headcount data and where otherwise noted) As of or for the year ended December 31, 305 Glossary of Terms and Acronyms 85 Strategic Risk Management 86 Capital Risk Management 97 Liquidity Risk Management 106 Credit and Investment Risk Management 133 Market Risk Management 141 Country Risk Management 143 Operational Risk Management 150 Critical Accounting Estimates Used by the Firm 154 Accounting and Reporting Developments 155 Forward-Looking Statements The following pages from JPMorgan Chase & Co.'s 2021 Form 10-K are not included herein: 1-42, 312 JPMorgan Chase & Co./2021 Form 10-K 43 Financial THREE-YEAR SUMMARY OF CONSOLIDATED FINANCIAL HIGHLIGHTS (unaudited) Common shares at period-end 15.36 Book value per share 2020 11,228 6,684 8,435 $ 48,334 $ 44,866 29,131 36,431 $ 15.39 $ 8.89 $ $ 35,815 59,562 5,585 2019 $ 121,649 $ 119,951 $ 115,720 71,343 66,656 65,269 50,306 53,295 50,451 (9,256) 17,480 2021 6.9 % 4 As of March 2022. 3 As of June 2021. Loans 1,077,714 1,012,853 997,620 Total assets (a) 3,743,567 398,239 3,384,757 Deposits 2,462,303 2,144,257 1,562,431 Long-term debt 301,005 2,686,477 281,685 0.60 % 672,232 FOUR INGREDIENTS FOR FUTURE GROWTH Perspective and experience are key points of distinction for our clients in times of volatility and uncertainty. J.P. Morgan Asset & Wealth Manage- ment (AWM) has been managing assets for institutions and individuals around the world for over 180 years. While recent years have presented many unique challenges, our approach has remained consistent throughout: Rely on disciplined research, incorporate our deep experience in developed and emerging markets, and rigorously man- age risks. As markets and economies have become more interconnected, clients increasingly seek global solu- tions combined with local expertise, and AWM is well-positioned to be the most trusted partner. Wealth Management Asset & 6.3 % Selected balance sheet data (period-end) 589,999 Trading assets 433,575 $ 503,126 $ 369,687 Investment securities, net of allowance for credit losses $ 291,498 Common stockholders' equity 259,289 30,815 $ 14,314 1.62 % 2.95 % 1.39 % $ $ $ 2,865 10,906 5,259 $ 5,054 5,629 0.30 % 8,346 18,689 $ Net charge-off rate 249,291 234,337 Total stockholders' equity 294,127 279,354 261,330 271,025 255,351 256,981 Headcount Credit quality metrics Allowances for loan losses and lending-related commitments Allowance for loan losses to total retained loans Nonperforming assets Net charge-offs We accelerated our growth agenda over the last few years. By focusing on four ingredients to drive our growth - main- tain strong investment performance, recruit and retain the best talent, attract new clients and generate flows -AWM delivered record financial per- formance across a number of metrics. 1) Investment performance With a laser focus on client outcomes - across more than 600 investment strate- gies and delivered by over 1,100 invest- ment professionals in 20+ markets - we have achieved top investment perfor- mance across most asset classes over most time periods. 2) New talent Our focus on talent includes retaining existing employees and attracting new professionals to our firm. In 2021, we retained nearly 95% of top senior talent and more than doubled the number of front office joiners to over 2,500, a record for AWM, despite competitive pressure in our industry. In particular, we are making progress against our ambitious Global Private Bank (GPB) growth strategy, adding nearly 300 net new client advisors in 2021. Our new advisors are also exceeding our expectations - approximately 50% are surpassing their targets - and are making meaningful contributions to our business. Roughly 15% of GPB client asset net flows in 2021 were generated by new advisors. were distributed across our broad, Equally important, our record flows $5B $6B $17B $4.5T diversified platform. In 2020 and 2021, AWM achieved net positive inflows across all products, client segments and regions. $218B Net Income Pre-tax Income Revenue Total Client Positions Loans Flows $389B RECORD FINANCIAL RESULTS Flows were not the only record outcome in 2021: Financial performance was very strong across the board, with record AWM revenue, pre-tax income, net income, loans and total client positions. Importantly, assets under management reached $3.1 trillion, and assets under supervision reached $4.3 trillion, both all-time highs. OPERATIONAL EFFICIENCY 2 Global Shares acquisition is subject to regulatory approvals and expected to close in the second half of 2022. 1 For footnote, refer to page 47 footnote 34 in this Annual Report. FASTER FASTER FASTER 2x 5x 24x ACCOUNT OPENING PERFORMANCE REPORTING MORTGAGE REFINANCING $ Increase in average speed OPERATIONAL EFFICIENCY Last year, I wrote that operational efficiency was a key priority for us. We continue to relentlessly eliminate pain points, drive digitalization throughout the organization and build scalability in all of our processes. Some areas of focus 2012-2018 Average 299 Selected quarterly financial data (unaudited) 300 Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials 5.4x 2021 & Alternatives Multi-Asset Solutions 2.5x 2,500+ ~1,000 ASSET & WEALTH MANAGEMENT FRONT OFFICE JOINERS 86% 72% 93% Equity 86% Total J.P. Morgan Asset Management 2021 % of J.P. Morgan Asset Management Long-Term Mutual Fund AUM Outperforming Peer Median Over 10 Years¹ INVESTMENT PERFORMANCE Fixed Income 2020 2021 AUM = Assets under management 2020 2019 $176 اس $389 $276 ($ in billions) ASSET & WEALTH MANAGEMENT CLIENT ASSET NET FLOWS Each and every year, clients vote with their feet. And the best evidence of our success generating strong invest- ment performance, attracting excep- tional talent and satisfying our growing number of clients is flows. Our flows have accelerated over the past few years, reaching a record $389 billion in 2021 - more than five times our average annual net flows from 2012 to 2018. 4) Client asset flows to drive strong net new client growth into the future. Attracting new clients requires a combi- nation of excellent investment perfor- mance, relentless engagement and the full power of the J.P. Morgan platform. In 2021, we were grateful to welcome a record number of new clients to AWM, continuing our momentum - over the past five years, the number of net new GPB clients tripled. We expect our record historic numbers of new hires and the quality of our people to continue 3) New clients 59 ASSET & WEALTH MANAGEMENT RECORD RESULTS IN 2021 Supplementary information: Note: 160 Consolidated Financial Statements INVESTING IN KEY AREAS With the results over the past few years validating our strategy, we expect to con- tinue making significant investments in our business. Particular areas of focus include: • • Advisor hiring: We continue to seek to be the employer of choice for advisors looking to join a team-oriented pro- vider of industry-leading investment solutions and first-class advice. Personalization: With the addition of 55ip and OpenInvest, AWM has become an innovator, giving clients the ability to reflect their personal values in their portfolios, which is an important growth area for our industry. • Alternatives: In 2021, we added more than 50 investment professionals and new platforms in Private Equity, Private Credit and Campbell Global. include straight-through processing, client onboarding, and data structuring and organization. DRIVING DIVERSITY, EQUITY AND INCLUSION In AWM, we tripled the number of diverse external hires in just one year, and the majority of our 2021 analyst class was composed of female and/or diverse professionals. In Asset Management, 60% of assets under management are managed by female and/or diverse portfolio managers6. AWM also launched a number of initia- tives aimed at improving diversity, equity and inclusion in our community. We are co-investing alongside Ariel Alternatives to drive the growth of emerging minority-owned or -managed private companies. Within Alternatives, we have teams that are specifically tar- geting diverse-owned or -managed funds or companies to make investments. In our industry-leading money market fund platform, we launched the Empower share class, which creates a new income stream for our minority- and diverse-led financial institution partners?. WELL-POSITIONED FOR THE FUTURE We are very proud of the performance and growth we have delivered to our clients and shareholders and are excited about the opportunities that lie ahead. Most important, each and every one of our 22,762 employees is focused on doing first-class business in a first-class way. We prioritize our fiduciary duty to our clients above everything else, relent- lessly focusing on and listening to our clients to improve their experience and build stronger outcomes. As the world faces new challenges, AWM is well- positioned to deliver strong investment performance and innovation at scale, while maintaining robust controls. If we keep this focus, I am confident that our success will continue to follow. Hany Mary Callahan Erdoes As a firm, we are doing everything we can to drive toward a more diverse, equitable and inclusive workforce and community. CEO, Asset & Wealth Management A cloud-based provider of share plan management software with an expansive client base of over 600 corporate clients and nearly $200 billion in assets under administration across 650,000 corporate employee participants 2,4. A financial technology company that helps financial professionals customize and report on values-based investments with 20+ proprietary values-based causes4. 46 JPMorgan Chase & Co./2021 Form 10-K 5 Diverse refers to individuals who identify as U.S. ethnic minority. 6 For footnote, refer to page 47 footnote 37 in this Annual Report. 7 Financial institution partners include minority depository institutions and community development financial institutions. Partners receive payment for services related to institutional clients' investments in the Empower share class. 60 ASSET & WEALTH MANAGEMENT Global Shares LEVERAGING M&A TO DRIVE GROWTH 55ip A financial technology company with proprietary capabilities that enable financial advisors to deliver tax-smart investment strategies at scale. CampbellGlobal FOREST & NATURAL RESOURCE INVESTMENTS A global timberland investment manager with $5.3 billion in assets under management and over 1.7 million acres managed worldwide in 15 U.S. states, New Zealand, Australia and Chile³. OpenInvest AWM has been active in M&A in recent years, following our discussion of the topic at 2020 Investor Day. We completed three transactions - 55ip, Campbell Global and OpenInvest - and recently announced our intent to acquire Global Shares². These companies are among the best in their field and will enable us to deliver the next generation of digital, personalized and ESG solutions to our clients. ASSET & WEALTH MANAGEMENT 61 Corporate Responsibility $1T Targeted for green initiatives that support climate action by 2030 향 Top 10 165 Notes to Consolidated Financial Statements Bringing the full force of the firm Helping to address the world's most pressing problems - from economic inequality and cli- mate change to systemic racism - is a business imperative at JPMorgan Chase. We are able to deliver solutions to these challenges at scale because of the investments we have made over the years to build a strong and healthy com- pany and serve our customers and clients. CORPORATE RESPONSIBILITY With that foundation in place, we are combin- ing our business resources, policy engagement, philanthropic capital, unique data and exper- tise to help create a stronger, more inclusive economy. We are also collaborating closely with critical stakeholders, including policymak- ers around the world and nonprofit organiza- tions embedded in the fabric of their communi- ties, to help drive innovative solutions. The firm receives feedback and insights through long-standing relationships with key stakeholders including civil rights organiza- tions, consumer policy groups, nonprofits, civic leaders and trade associations - which continues to inform the development of JPMorgan Chase's products, services and business practices, including the firm's $30 billion commitment to advance racial equity. Investing in women of color Black and Latina women are the backbone of many of America's communities - as consum- ers, homeowners, entrepreneurs, business owners and essential workers in critical sectors. According to the JPMorgan Chase Institute, Black and Latina women were partic- ularly vulnerable to the financial effects of the pandemic, experiencing the fastest depletion of their stimulus balance gains. Their economic recovery is further compounded by long- standing racial and gender wealth gaps. Supporting the economic success of Black and Latina women is foundational to building more equitable communities. In 2021, for the first time, JPMorgan Chase's annual competition to advance equity in cities specifically sourced and supported solutions designed by and for Black and Latina women, their families and their local economies. Accomplishments: $18+B Deployed or committed toward our $30 billion racial equity commitment in 2021 - 62 62 Global Head of Corporate Responsibility We have learned some important lessons navigating the challenges of the past few years. We faced a pandemic, a growing wealth gap, continued social and racial unrest, and a war in Ukraine resulting in a devastating humanitarian crisis. It has also been a chance for companies like ours to step up and, with a deliberate and coordinated approach, help move toward a better direction. Building on what we've learned, today JPMorgan Chase is integrating this approach into how we do business. We are scaling data-based ideas to support our customers, clients, communities and employees to address issues ranging from sustainability to racial equity to inclusive economic growth. This smart strategy is what drew me to this firm. “Long-term business success depends on collective societal success.' Challenges such as systemic inequality and economic disparity run deep, but they are not insurmountable. It is the responsibility of all of us – from govern- ment to the private sector - to advance solutions and build an equitable society and economy. In September 2021, I joined JPMorgan Chase as global head of Corporate Responsibility because of this firm's unique position to make an impact. For nearly 10 years, JPMorgan Chase has pioneered a model for corporate responsibility. We've combined philan- thropic capital, research, our employees' expertise, policy recommendations and advocacy before every level of govern- ment. This integrated approach has helped support small business owners, train workers for the jobs of today and tomorrow, empower underserved people to grow wealth, build more affordable housing, and test ways to make commu- nities more resilient against climate change. These foundational needs remain critical. As a central pillar of the firm's $30 billion racial equity commitment, our work to improve housing affordability and stability especially for households of color exemplifies this approach. Research from the JPMorgan Chase Institute put a spotlight on the pandem- ic's unequal impact on households, including specific hardships facing rent- ers. These insights are informing policy and practice. Guided by this data, we have committed $400 million in philan- thropic capital ranging from low-cost loans and equity to affordable housing initiatives that are community-led, systemic and scalable. And we are advancing data-driven policy solutions to help break down structural inequi- ties, including solutions to improve access to affordable mortgage products, increase housing supply in opportunity- connected neighborhoods and mitigate bias in home valuations. These efforts inform our business as the firm delivers on its goal to expand homeownership and reduce housing costs by originating - and refinancing tens of thousands of additional loans for Black, Hispanic and Latino homeowners and to finance the creation and preservation of 100,000 additional affordable rental homes in underserved communities - in the next five years. We have learned a great deal from this multifaceted approach, in collaboration with community and government lead- ers. We are now leveraging this blueprint so we can continue to bring the full force of our firm in support of inclusive econo- mies across the globe. Long-term business success depends on collective societal success: Greater economic stability and sustained growth undermine inequality. Helping to address the challenges of sustainable, inclusive growth is the right thing to do. It is what our customers and employees expect of us. And it is good for business, too. Demetrios Demetrios Marantis 46 www.jpmorganchase.com, including on the Investor Relations section of its website at https:// www.jpmorganchase.com/ir. Information on the Firm's website is not incorporated by reference into this 2021 Form 10-K or the Firm's other filings with the SEC. The Firm's website is www.jpmorganchase.com. JPMorgan Chase makes available on its website, free of charge, annual reports on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K pursuant to Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934, as soon as reasonably practicable after it electronically files or furnishes such material to the U.S. Securities and Exchange Commission (the "SEC") at www.sec.gov. JPMorgan Chase makes new and important information about the Firm available on its website at https:// For management reporting purposes, the Firm's activities are organized into four major reportable business segments, as well as a Corporate segment. The Firm's consumer business is the Consumer & Community Banking ("CCB") segment. The Firm's wholesale business segments are the Corporate & Investment Bank ("CIB"), Commercial Banking (“CB”), and Asset & Wealth Management (“AWM"). Refer to Business Segment Results on pages 61-80, and Note 32 for a description of the Firm's business segments, and the products and services they provide to their respective client bases. 175 150 125 100 December 31, (in dollars) 2016 200 2017 2019 2020 2021 $ 100.00 100.00 $ 126.73 118.59 2018 225 250 S&P 500 Index (b) Pre-provision profit, TBVPS and ROTCE are each non-GAAP financial measures. Tangible common equity ("TCE") is also a non-GAAP financial measure. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 58-60 for a discussion of these measures. (c) Quarterly ratios are based upon annualized amounts. (d) For the years ended December 31, 2021, 2020 and 2019, the percentage represents average LCR for the three months ended December 31, 2021, 2020 and 2019. Refer to Liquidity Risk Management on pages 97-104 for additional information on the LCR results. (e) As of December 31, 2021 and 2020, the capital metrics reflect the relief provided by the Federal Reserve Board in response to the COVID-19 pandemic, including the Current Expected Credit Losses ("CECL") capital transition provisions that became effective in the first quarter of 2020 and expired on December 31, 2021. As of December 31, 2020, the SLR reflected the temporary exclusions of U.S. Treasury securities and deposits at Federal Reserve Banks, which became effective April 1, 2020 and remained in effect through March 31, 2021. Refer to Capital Risk Management on pages 86-96 for additional information. (f) For the years ended December 31, 2021, 2020 and 2019, the percentage represents average ratios for the three months ended December 31, 2021, 2020 and 2019. Refer to Capital Risk Management on pages 86-96 for additional information on the capital metrics. 44 +4 JPMorgan Chase & Co./2021 Form 10-K FIVE-YEAR STOCK PERFORMANCE The following table and graph compare the five-year cumulative total return for JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") common stock with the cumulative return of the S&P 500 Index, the KBW Bank Index and the S&P Financials Index. The S&P 500 Index is a commonly referenced equity benchmark in the United States of America ("U.S."), consisting of leading companies from different economic sectors. The KBW Bank Index seeks to reflect the performance of banks and thrifts that are publicly traded in the U.S. and is composed of leading national money center and regional banks and thrifts. The S&P Financials Index is an index of financial companies, all of which are components of the S&P 500. The Firm is a component of all three industry indices. The following table and graph assume simultaneous investments of $100 on December 31, 2016, in JPMorgan Chase common stock and in each of the above indices. The comparison assumes that all dividends were reinvested. December 31, (in dollars) JPMorgan Chase KBW Bank Index S&P Financials Index $ 118.31 97.59 • We committed $30 million by 2024 to help catalyze long-term economic prosperity for Black and Latina women. As part of this $30 million commitment, we awarded $5 million grants to collaboratives across six cities - Baltimore, Los Angeles, Miami, Minneapolis- St. Paul, New Orleans and Washington, D.C. Accelerating climate and sustainability solutions $ 174.23 $ 210.26 2016 2017 2018 2019 2020 2021 75 JPMorgan Chase & Co./2021 Form 10-K Management's discussion and analysis The following is Management's discussion and analysis of the financial condition and results of operations ("MD&A”) of JPMorgan Chase for the year ended December 31, 2021. The MD&A is included in both JPMorgan Chase's Annual Report for the year ended December 31, 2021 ("Annual Report") and its Annual Report on Form 10-K for the year ended December 31, 2021 ("2021 Form 10-K") filed with the Securities and Exchange Commission (“SEC”). Refer to the Glossary of terms and acronyms on pages 305-311 for definitions of terms and acronyms used throughout the Annual Report and the 2021 Form 10-K. This Form 10-K contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on the current beliefs and expectations of JPMorgan Chase's management, speak only as of the date of this Form 10-K and are subject to significant risks and uncertainties. Refer to Forward-looking Statements on page 155 and Part 1, Item 1A: Risk factors in the 2021 Form 10-K on pages 9-33 for a discussion of certain of those risks and uncertainties and the factors that could cause JPMorgan Chase's actual results to differ materially because of those risks and uncertainties. There is no assurance that actual results will be in line with any outlook information set forth herein, and the Firm does not undertake to update any forward-looking statements. INTRODUCTION JPMorgan Chase & Co. (NYSE: JPM), a financial holding company incorporated under Delaware law in 1968, is a leading financial services firm based in the United States of America ("U.S."), with operations worldwide. JPMorgan Chase had $3.7 trillion in assets and $294.1 billion in stockholders' equity as of December 31, 2021. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers, predominantly in the U.S., and many of the world's most prominent corporate, institutional and government clients globally. JPMorgan Chase's principal bank subsidiary is JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), a national banking association with U.S. branches in 48 states and Washington, D.C. as of December 31, 2021. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities LLC ("J.P. Morgan Securities"), a U.S. broker-dealer. The bank and non-bank subsidiaries of JPMorgan Chase operate nationally as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Firm's principal operating subsidiary outside the U.S. is J.P. Morgan Securities plc, a U.K.-based subsidiary of JPMorgan Chase Bank, N.A. 45 S&P 500 S&P Financials-- KBW Bank 132.84 100.00 122.14 106.21 140.30 119.15 137.83 164.83 185.90 100.00 121.82 116.47 153.13 181.29 233.28 JPMorgan Chase $ 164.62 Developing solutions to the sustainability challenges we face is critical for our planet and communities around the world. JPMorgan Chase's global reach and expertise position us well to help reduce emissions and advance climate action. Ranked in the JUST 100: Companies Leading the New Era of Responsible Capitalism Accomplishments: Ranked Top 10 in Fortune magazine's 2021 World's Most Admired Companies list. • • • Awards and recognition than $8 million to disaster relief efforts around the globe in 2021. In 2022, the firm and our employees have already donated more than $5 million to the Ukrainian humanitarian crisis. The firm and our employees donated more placed more than 110 employees on nonprofit boards across the United States. Our Board Service program trained and Our career mentorship programs connected more than 1,200 employees with youth, help- ing to set them on the right path toward their future career endeavors. over 191,000 hours. This includes 275 JPMorgan Chase Service Corps volunteers from 19 countries who contributed nearly 9,200 hours working with 44 nonprofits. More than 23,000 employees volunteered • • • 2021 Accomplishments: • Ranked Top 10 in the JUST 100: Companies Leading the New Era of Responsible Capital- ism, compiled by Forbes and JUST Capital. Recognized in Forbes' inaugural 2021 Green Growth 50 list. Recognized in Forbes' 2021 America's Best Employers for Veterans list. Earned 100% rating in the Human Rights Campaign's Corporate Equality Index 2021 - 19th consecutive year. 64 0.55 % 61 Business Segment Results 81 Firmwide Risk Management Audited financial statements: 156 Management's Report on Internal Control Over Financial Reporting 157 Report of Independent Registered Public Accounting Firm The firm is minimizing its environmental foot- print while helping our clients raise capital for efforts such as building sustainable infrastruc- ture, developing and scaling new technologies, and implementing business strategies to tran- sition to a low-carbon economy. We are also focused on helping carbon-intensive industries strategically decarbonize and are supporting investors who seek to put their capital to work to advance these opportunities. 58 Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures • The firm assists similar efforts around the globe, including the Financial Inclusion Lab, which supports fintech solutions for low- income populations across India, and the Catalyst Fund, which promotes financial resilience in emerging markets such as India, Kenya, Mexico, Nigeria and South Africa. Employees serving our communities Through skills-based volunteering programs, JPMorgan Chase facilitates our employees' desire to support their communities and causes that are important to them. 55 Consolidated Balance Sheets and Cash Flows Analysis 47 Executive Overview 46 Introduction Management's discussion and analysis: 45 Five-Year Stock Performance 44 Three-Year Summary of Consolidated Financial Highlights Financial: Table of contents CORPORATE RESPONSIBILITY 52 Consolidated Results of Operations more than $3 billion dollars in savings, avoid $420 million in fees and settle over $20 million in debt. • Over the past seven years, JPMorgan Chase has committed more than $40 million to the Finan- cial Solutions Lab to help cultivate, support and scale innovative ideas that advance the finan- cial health of low- to moderate-income consum- ers and historically underserved communities. Supporting small business growth and entrepreneurship 63 63 CORPORATE RESPONSIBILITY JPMorgan Chase hired approximately 4,000 people with criminal backgrounds in 2021, approximately 10% of our new hires. The firm also supported Clean Slate legislation to help clear or seal eligible criminal records and open access to jobs in places such as Connecticut, Delaware and Michigan - and continues to push for measures in Colorado and New York. Globally, our employees dedicate their time to help young people develop the skills neces- sary for success through programs such as The Fellowship Initiative and Advancing Young Professionals. These programs helped prepare more than 440 young people for personal and professional success in 2021. • This commitment includes $75 million for the firm's global career readiness initiative to bet- ter prepare young people for the jobs of today and tomorrow. Accomplishments: Supporting small businesses and underserved entrepreneurs is key to lifting entire communi- ties, yet research from the JPMorgan Chase Institute shows that Black-, Hispanic-, Latino- and women-owned small businesses are underrepresented among firms with substan- tial external financing, limiting opportunities to scale their businesses. Building strong careers and skills Rapid changes in technology, automation and artificial intelligence continue to change the labor market and alter career paths. JPMorgan Chase made a five-year, $350 million commit- ment in 2019 to prepare people for the future of work and meet the growing demand for skilled workers around the globe. As part of this, we are building pathways and policy rec- ommendations to help underserved students gain better access to credentials, skills, degrees and real-world work experiences. • Companies that participated in the Financial Solutions Lab have helped customers build Committed in philanthropic capital globally in 2021 • The firm set a new target to finance and facilitate more than $2.5 trillion through 2030 to advance sustainable development, including $1 trillion in green initiatives that support climate action. JPMorgan Chase published the comprehensive steps we are taking to better align our financing activities with the climate goals of the Paris Agreement, which include 2030 portfolio-level emissions reduction targets for the oil and gas, electric power and auto manufacturing sectors. • We released our Carbon CompassSM methodol- ogy, which guides our approach for Paris- aligned target setting, measuring clients' carbon intensity, evaluating ongoing progress and integrating carbon performance consider- ations into business decision-making. $450+M Having achieved carbon neutrality across our operations since 2020, we set new targets to reduce the environmental impact of our physi- cal footprint, including our buildings, branches and data centers. To address these disparities, we are leveraging our business activities, policy expertise and philanthropic capital to develop innovative approaches focused on expanding access to capital, expertise and networks for under- served entrepreneurs. • As part of the $34 million ongoing philan- thropic commitment across India, the firm is helping young people pursue promising career pathways while also supporting micro- businesses and inclusive fintech solutions. ⚫ In 2021, the firm made a five-year, $350 mil- lion commitment to grow Black-, Hispanic-, Latino- and women-owned small businesses. This effort is helping to improve access to cap- ital by providing low-cost, long-term capital and technical expertise for more underserved entrepreneurs in the United States. Expanding financial health and wealth creation D Accomplishments: The JPMorgan Chase PolicyCenter is supporting comprehensive, evidence-based policy reforms to improve affordable rental housing and homeownership, including expediting the exe- cution of better targeted rental assistance, incentivizing eviction reforms that improve outcomes for tenants and landlords, and build- ing on COVID-19 protections that support homeowners. Policies and programs aimed at improving financial health - such as providing access to affordable financial services and addressing the underlying challenges that Black, Hispanic and Latino families face - are key to an inclusive economic recovery. According to research from the JPMorgan Chase Institute, the median Black family holds 32 cents and the median Latino family holds 47 cents for every dollar held in liquid assets by the median white family. In 2019, we made a five-year, $125 million com- mitment to improve the financial health of underserved communities. As part of this, we are leveraging our philanthropic capital and expertise to seed and scale technology-based innovations specifically for low- and moderate- income households around the world. Accomplishments: • • As part of our $30 billion racial equity com- mitment, we committed $400 million in phil- anthropic capital over five years to improve housing affordability and stability for Black, Hispanic and Latino households. • Our $400 million commitment includes $20.4 million to 11 nonprofits working to test and scale models to improve household stability and housing affordability. JPMorgan Chase is helping to support opportunity-rich neighborhoods where diverse communities across income levels can live, including through access to stable affordable housing and homeownership. We are also pro- moting data-driven policy solutions to help improve household stability and increase the availability of and equitable access to afford- able housing for both renters and homeowners. Catalyzing community development Economic opportunity has deep roots in neighborhood conditions, and many communi- ties struggle with concentrated poverty, disin- vestment and other challenges - including an ongoing affordable housing crisis that dispro- portionally impacts households of color. • • The firm committed $10 million in loan capital to the Southern Opportunity and Resilience Fund, which provides flexible, affordable capi- tal and free business support services to small businesses and nonprofits in the South and Southeast United States to help them navigate the COVID-19 economic crisis. • We supported ADIE's organizational capacity and provided the nonprofit with technical assistance to help women from low-income neighborhoods of Greater Paris, including in Seine-Saint-Denis, to build and sustain their businesses. • In 2021, we made a $42.5 million commitment to expand the Entrepreneurs of Color Fund (EOCF), a collaboration with a network of investors, foundations and CDFIs to fuel Black-, Hispanic- and Latino-owned businesses in the United States. Since 2015, EOCF has provided more than 1,500 loans and deployed more than $78 million in capital. • • The firm invested more than $100 million in Black-, Hispanic- and Latino-owned and -led minority depository institutions and community development financial institutions (CDFIs) that provide vital financial services, such as small business loans, to underserved communities. Accomplishments: Refer to Liquidity Risk Management on pages 97-104; and Notes 14 and 28 for additional information on Firm- sponsored VIES and loan securitization trusts. Long-term debt increased driven by net issuances, partially offset by fair value hedge accounting adjustments related to higher rates, and maturities of Federal Home Loan Bank ("FHLB") advances. Refer to Liquidity Risk Management on pages 97-104 and Note 20 for additional information. Stockholders' equity increased reflecting net income, partially offset by the net impact of capital actions, and a decrease in accumulated other comprehensive income (“AOCI”). The decrease in AOCI was primarily driven by the impact of higher rates on the AFS securities portfolio and cash flow hedges. Refer to page 163 for information on changes in stockholders' equity, and Capital actions on page 94, Note 24 for additional information on AOCI. JPMorgan Chase & Co./2021 Form 10-K 56 Beneficial interests issued by consolidated VIES decreased driven by lower issuances of commercial paper as a result of lower loans in the Firm-administered multi-seller conduits in CIB, as well as maturities of credit card securitizations in Treasury and CIO. Federal funds purchased and securities loaned or sold under repurchase agreements decreased due to lower secured financing of AFS investment securities in Treasury and CIO, and trading assets in CIB Markets. Refer to Liquidity Risk Management on pages 97-104 and Note 11 for additional information. Total assets Refer to Notes 2 and 5 for information on trading liabilities. Short-term borrowings increased as a result of higher financing of CIB Markets activities, as well as higher issuances of commercial paper in Treasury and CIO. Refer to Liquidity Risk Management on pages 97-104 for additional information. Refer to Liquidity Risk Management on pages 97-104; and Notes 2 and 17 for more information. (a) Prior-period amount has been revised to conform with the current presentation. Refer to Note 25 for further information. Deposits increased across the LOBS primarily driven by the effect of certain government actions in response to the COVID-19 pandemic. In CCB, the increase was also driven by growth from new and existing accounts across both consumer and small business customers. 3,449,440 294,127 $ 3,743,567 $ There was a $148 million net reduction in the allowance for lending-related commitments, driven by both wholesale and consumer. This allowance is included in other liabilities on the consolidated balance sheets. The total net reduction in the allowance for credit losses was $12.1 billion, as of December 31, 2021. 11 % Accounts payable and other liabilities increased reflecting higher client payables related to client-driven activities primarily in CIB prime brokerage. Refer to Note 19 for additional information. Management's discussion and analysis higher collateral requirements in CIB Markets. JPMorgan Chase & Co./2021 Form 10-K 3,384,757 181,498 $ 3,743,567 $ (a) Prior-period amount has been revised to conform with the current presentation. Refer to Note 25 for further information. Cash and due from banks and deposits with banks increased primarily as a result of the continued growth in deposits and limited deployment opportunities in Treasury and CIO. Deposits with banks reflect the Firm's placements of its excess cash with various central banks, including the Federal Reserve Banks. Federal funds sold and securities purchased under resale agreements decreased driven by: lower deployment of funds in Treasury and CIO, and lower client-driven market-making activities in CIB Markets, partially offset by Securities borrowed increased reflecting higher client- driven activities and an increase in the demand for securities to cover short positions in CIB Markets. Refer to Note 11 for additional information on securities purchased under resale agreements and securities borrowed. Trading assets decreased reflecting; • a lower level of securities, primarily debt instruments related to client-driven market-making activities in CIB Fixed Income Markets 55 ⚫ lower derivative receivables, primarily as a result of market movements, as well as maturities of certain trades in CIB, and Investment securities increased due to the net impact of purchases and paydowns in the available-for-sale ("AFS") and held-to-maturity (“HTM”) portfolios, largely offset by sales in the AFS portfolio. In the second quarter of 2021, $104.5 billion of AFS were transferred to the HTM portfolio for capital management purposes. Refer to Corporate segment results on pages 79-80, Investment Portfolio Risk Management on page 132 and Notes 2 and 10 for additional information on investment securities. Loans increased, reflecting: • higher secured lending in CIB Markets; continued strength in securities-based lending, custom lending and mortgages in AWM; and growth in Card, partially offset by • a decline in CBB and CB due to the net impact of PPP loan forgiveness and loan originations, and lower retained residential real estate loans in Home Lending primarily due to net paydowns. The allowance for loan losses decreased primarily as a result of improvements in the macroeconomic environment. The decline in the allowance consisted of: a $9.4 billion reduction in consumer, reflecting improvements in the Firm's macroeconomic outlook, predominantly in the credit card and residential real estate portfolios. The residential real estate portfolio also reflects continued improvements in HPI expectations, and • a $2.5 billion net reduction in wholesale, across the LOBS, reflecting improvements in the Firm's macroeconomic outlook. ⚫ lower deployment of funds in Treasury and CIO. Refer to Notes 2 and 5 for additional information. 5 • 11 Stockholders' equity Total liabilities Long-term debt Beneficial interests issued by consolidated variable interest entities ("VIES") Accounts payable and other liabilities (a) Trading liabilities Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings Other assets increased due to the higher cash collateral placed with central counterparties ("CCPS") in CIB, and higher tax receivables. Refer to Note 15 for additional information. an increase in Goodwill as a result of the acquisitions of Nutmeg, OpenInvest, Frank, The Infatuation and Campbell Global. by the realization of expected cash flows; and higher MSRS as a result of net additions, partially offset Goodwill, MSRs and other intangibles increased reflecting: Deposits Liabilities December 31, (in millions) Selected Consolidated balance sheets data Refer to Note 16 and 18 for additional information on Premises and equipment. Refer to Credit and Investment Risk Management on pages 106-132, and Notes 1, 2, 3, 12 and 13 for further discussion of loans and the allowance for loan losses. Accrued interest and accounts receivable increased due to higher client receivables related to client-driven activities primarily in CIB prime brokerage. Total liabilities and stockholders' equity 2021 2020 Change 3,105,403 7 281,685 (39) 17,578 10,750 301,005 14 231,285 262,755 279,354 (3) 164,693 19 45,208 53,594 (10) 15 2,144,257 215,209 2,462,303 $ 194,340 $ 170,181 Goodwill, MSRs and other intangible assets Other assets (a) • higher other investments, including technology expense across the LOBS Accrued interest and accounts receivable 2022 outlook These current expectations are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs and expectations of JPMorgan Chase's management and are subject to significant risks and uncertainties. Refer to Forward-Looking Statements on page 155, and the Risk Factors section on pages 9-33 of the Firm's 2021 Form 10-K, for a further discussion of certain of those risks and uncertainties and the other factors that could cause JPMorgan Chase's actual results to differ materially because of those risks and uncertainties. There is no assurance that actual results in 2022 will be in line with the outlook information set forth below, and the Firm does not undertake to update any forward-looking statements. JPMorgan Chase's current outlook for 2022 should be viewed against the backdrop of the global and U.S. economies, the COVID-19 pandemic, financial markets activity, the geopolitical environment, the competitive environment, client and customer activity levels, and regulatory and legislative developments in the U.S. and other countries where the Firm does business. Each of these factors will affect the performance of the Firm and its LOBS. The Firm will continue to make appropriate adjustments to its businesses and operations in response to ongoing developments in the business, economic, regulatory and legal environments in which it operates. The outlook information contained in this Form 10-K supersedes all outlook information provided by the Firm in its periodic reports furnished to or filed with the SEC prior to the date of this Form 10-K. • • Full-year 2022 Management expects net interest income on a managed basis, excluding CIB Markets, to be in excess of $53 billion, market dependent. Management expects adjusted expense to be approximately $77 billion, which includes increased investments in technology, distribution and marketing, and higher structural expense. Net interest income on a managed basis, excluding CIB Markets, and adjusted expense are non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 58-60. President and Chief Operating Officer of JPMorgan Chase after the retirement of Gordon Smith at the end of 2021. Mr. Pinto continues to serve as the CEO of CIB, and the CEOs of the other LOBS report jointly to Mr. Pinto and Jamie Dimon, Chairman and CEO of the Firm. JPMorgan Chase & Co./2021 Form 10-K 49 50 50 Management's discussion and analysis Business Developments COVID-19 Pandemic As the COVID-19 pandemic has continued to evolve, the Firm has remained focused on serving its clients, customers and communities, as well as the well-being of its employees. The Firm continues to actively monitor and adapt to health and safety developments at local and regional levels as more of its global workforce returns to the office. For information on the impact of U.S. government actions and programs in response to the COVID-19 pandemic, refer to: • Credit Portfolio on page 109 for information on PPP, Consumer Credit Portfolio on page 112 and Wholesale Credit Portfolio on page 118 for information on retained loans under payment deferral, and Note 12 on page 231 for information on the Firm's loan modification activities. Interbank Offered Rate ("IBOR") transition 49 On January 1, 2022, Daniel Pinto became the sole On January 24, 2022, JPMorgan Chase announced that it has merged three of its EU credit institution subsidiaries into a single subsidiary, J.P. Morgan SE, which is headquartered in Germany and has a branch network across the European Economic Area, as well as a branch in London. • On January 25, 2022, JPMorgan Chase announced that it entered into an agreement with Viva Wallet Holdings Software Development S.A. to acquire an ownership stake of approximately 49% in the cloud-based payments financial technology company, subject to regulatory approvals. Credit for corporations trillion CB • Gross Investment Banking revenue of $5.1 billion, up 52% $1.5 trillion Capital raised for corporate clients and non-U.S.government entities ROE 21% Average deposits up 27%; average loans down 6% $63 billion Credit and capital raised for nonprofit and U.S. government entities (b) AWM Assets under management (AUM) of $3.1 trillion, up 15% ROE 33% Average deposits up 42%; average loans up 19% $11 billion (a) Excludes Commercial Card Refer to the Business Segment Results on pages 61-62 for a detailed discussion of results by business segment. Loans under the Small Business Administration's Paycheck Protection Program (a) Excludes loans under the SBA's PPP. (b) Includes states, municipalities, hospitals and universities. 48 JPMorgan Chase & Co./2021 Form 10-K Recent events JPMorgan Chase and other market participants continue to make progress with respect to the transition from the use of the London Interbank Offered Rate ("LIBOR") and other IBORS to comply with the International Organization of Securities Commission's standards for transaction-based benchmark rates. As of January 1, 2022, ICE Benchmark Administration ceased the publication of all tenors of LIBOR for U.K. sterling, Japanese yen, Swiss franc and Euro LIBOR (collectively, "non-U.S. dollar LIBOR") and the one-week and two-month tenors of U.S. dollar LIBOR. The cessation of the publication of the principal tenors of U.S. dollar LIBOR (i.e., overnight, one-month, three-month, six-month and 12-month LIBOR) is scheduled for June 30, 2023. $1.3 In joint statements issued by the Federal Reserve, the OCC and the FDIC, the banking regulators encouraged U.S. banks to cease entering into new contracts that use U.S. dollar LIBOR as a reference rate by December 31, 2021. The Firm has ceased executing contracts that reference U.S. dollar LIBOR, with certain permissible limited exceptions, and now offers various floating rate products, and provides and arranges various types of floating rate debt financings, across its businesses that reference replacement rates, including the Secured Overnight Financing Rate ("SOFR"). The Firm continues to engage with clients in relation to the transition from the principal tenors of U.S. dollar LIBOR and to support clients as they move to replacement rates. On November 16, 2021 the Financial Conduct Authority ("FCA") confirmed that it will allow, for a period of at least one year, the use of "synthetic" U.K. sterling and Japanese yen LIBOR rates in all legacy LIBOR contracts, other than cleared derivatives, that had not been transitioned to replacement rates by January 1, 2022. The use of these synthetic LIBORS, will allow market participants additional time to complete their transition to replacement rates or otherwise to reduce their exposure to contracts that do not have robust fallback mechanisms and that are difficult to amend. The Firm has made significant progress towards reducing its exposure to IBOR-referencing contracts, including in derivatives, bilateral and syndicated loans, securities, and debt and preferred stock issuances, and is on-track to meet its internal milestones for contract remediation as well as the industry milestones and recommendations published by National Working Groups, including the Alternative Reference Rates Committee in the U.S. (345) 258 Mortgage fees and related income 2,170 3,091 2,036 Card income 5,102 4,435 5,076 Other income (a)(b) Investment securities gains/(losses) 4,830 6,052 Noninterest revenue 69,338 65,388 58,475 52,311 54,563 57,245 Net interest income Total net revenue $121,649 $ 119,951 $ 115,720 4,865 16,908 18,177 21,029 In connection with the transition from LIBOR, as of December 31, 2021 the Firm had remediated substantially all of the notional amount of its bilateral derivatives contracts linked to U.S. dollar LIBOR and non-U.S. dollar JPMorgan Chase & Co./2021 Form 10-K LIBOR, and substantially all of its non-U.S. dollar LIBOR- linked loans. The Firm continues its client outreach with respect to U.S. dollar LIBOR-linked loans. The Firm is also on schedule to implement further necessary changes to risk management systems in order to transition from LIBOR, including modifications to its operational systems and models. In 2021, the Firm changed the rate basis of its transfer pricing methodology for U.S. dollar-denominated contracts to SOFR and implemented internal controls to restrict the use of LIBOR in new transactions. Legislation intended to reduce the likelihood of disputes arising from the cessation of LIBOR has been adopted or proposed in certain jurisdictions. The Firm continues to review the extent to which these legislative actions or proposals, if enacted, may reduce the risk of litigation and disputes arising from the transition from LIBOR. The Firm continues to monitor and evaluate client, industry, market, regulatory and legislative developments, including the transition relief issued by the Internal Revenue Service and U.S. Treasury Department in January 2022 with respect to the tax implications of reference rate reform. JPMorgan Chase & Co./2021 Form 10-K 51 Management's discussion and analysis CONSOLIDATED RESULTS OF OPERATIONS This section provides a comparative discussion of JPMorgan Chase's Consolidated Results of Operations on a reported basis for the two-year period ended December 31, 2021, unless otherwise specified. Refer to Consolidated Results of Operations on pages 54-56 of the Firm's Annual Report on Form 10-K for the year ended December 31, 2020 (the "2020 Form 10-K") for a discussion of the 2020 versus 2019 results. Factors that relate primarily to a single business segment are discussed in more detail within that business segment's results. Refer to pages 150-153 for a discussion of the Critical Accounting Estimates Used by the Firm that affect the Consolidated Results of Operations. Revenue Year ended December 31, (in millions) 2021 2020 Investment banking fees $ 13,216 $ Principal transactions 16,304 Lending- and deposit-related fees 7,032 9,486 $ 18,021 6,511 2019 7,501 14,018 6,626 Asset management, administration and commissions During the fourth quarter of 2021, the principal central counterparties ("CCPS") converted cleared derivatives contracts linked to non-U.S. dollar LIBOR to replacement rates before the cessation of the publication of those LIBORS on December 31, 2021. (a) Included operating lease income of $4.9 billion, for the year ended December 31, 2021, and $5.5 billion for each of the years ended December 31, 2020 and 2019. Credit for U.S. small businesses • #1 ranking for Global Investment Banking fees with 9.5% wallet share for the year Total Markets revenue of $27.4 billion, down 7%, with Fixed Income Markets down 19% and Equity Markets up 22% Diluted earnings per share 15.36 8.88 73 Selected ratios and metrics Return on common equity Return on tangible common equity 19 % 23 12 % 14 Book value per share 66 $ 88.07 Tangible book value per share 71.53 66.11 Capital ratios (b) CET1 capital Tier 1 capital Total capital 13.1 % 13.1 % 15.0 16.8 15.0 $ 81.75 29,131 48,334 Net income EXECUTIVE OVERVIEW This executive overview of the MD&A highlights selected information and does not contain all of the information that is important to readers of this 2021 Form 10-K. For a complete description of the trends and uncertainties, as well as the risks and critical accounting estimates, affecting the Firm, this 2021 Form 10-K should be read in its entirety. Financial performance of JPMorgan Chase Year ended December 31, (in millions, except per share data and ratios) Selected income statement data 2021 2020 Change (a) Total net revenue Total noninterest expense $121,649 71,343 $119,951 66,656 1 % 7 Pre-provision profit 50,306 53,295 (6) Provision for credit losses (9,256) 17,480 NM 17.3 $22 billion (a) Prior-period amount has been revised to conform with the current presentation. Refer to Note 25 for further information. (b) The capital metrics reflect the relief provided by the Federal Reserve Board in response to the COVID-19 pandemic, including the CECL capital transition provisions that became effective in the first quarter of 2020 and expired on December 31, 2021. Refer to Capital Risk Management on pages 86-96 for additional information. The Firm's CET1 capital was $214 billion, and the Standardized and Advanced CET1 ratios were 13.1% and 13.8%, respectively. The Firm's SLR was 5.4%. The Firm grew TBVPS, ending 2021 at $71.53, up 8% versus the prior year. Pre-provision profit, ROTCE, TCE and TBVPS are non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 58-60, and Capital Risk Management on pages 86-96 for a discussion of each of these measures. JPMorgan Chase & Co./2021 Form 10-K 47 Management's discussion and analysis Business segment highlights Selected business metrics for each of the Firm's four LOBS are presented below for the full year of 2021. CCB ROE . • 41% Average loans down 3%; Card net charge-off rate of 1.94% Debit and credit card sales volume (a) up 26% Active mobile customers up 11% Credit provided and capital raised JPMorgan Chase continues to support consumers, businesses and communities around the globe. The Firm provided new and renewed credit and raised capital for wholesale and consumer clients during 2021, consisting of: $3.2 trillion Total credit provided and capital raised (including loans and commitments) (a) $331 billion Credit for consumers $13.4 billion of Global Investment Banking fees, up 41% CIB ROE 25% Average deposits up 24%; client investment assets up 22% • . Selected capital-related metrics Comparisons noted in the sections below are for the full year of 2021 versus the full year of 2020, unless otherwise specified. Firmwide overview JPMorgan Chase reported net income of $48.3 billion for 2021, or $15.36 per share, on net revenue of $121.6 billion. The Firm reported ROE of 19% and ROTCE of 23%. The Firm's results for 2021 included a reduction in the allowance for credit losses of $12.1 billion. • The Firm had net income of $48.3 billion, up 66%, driven by a net benefit in the provision for credit losses, compared to an expense recorded in the prior year. Total net revenue was up 1%. - Noninterest revenue was $69.3 billion, up 6%, driven by higher Investment Banking fees and asset management fees, partially offset by lower CIB Markets revenue. Net interest income was $52.3 billion, down 4%, driven by the impact of lower market rates and changes in the balance sheet mix, partially offset by balance sheet growth. • • Noninterest expense was $71.3 billion, up 7%, predominantly driven by higher compensation expense and continued investments in the business, including technology. The provision for credit losses was a net benefit of $9.3 billion, driven by; a $12.1 billion reduction in the allowance for credit losses primarily reflecting improvements in the Firm's macroeconomic outlook, and - $2.9 billion of net charge-offs predominantly driven by Card The prior year provision was an expense of $17.5 billion, reflecting a net addition to the allowance for credit losses of $12.2 billion, and $5.3 billion of net charge-offs. • The total allowance for credit losses was $18.7 billion at December 31, 2021. The Firm had an allowance for loan losses to retained loans coverage ratio of 1.62%, compared with 2.95% in the prior year; the decrease from the prior year was driven by reductions in the allowance for credit losses. • The Firm's nonperforming assets totaled $8.3 billion at December 31, 2021, a decrease of $2.6 billion from the prior year, driven by lower nonaccrual loans, reflecting the impact of net portfolio activity and client-specific upgrades in wholesale, as well as improved credit performance in consumer; and lower loans at fair value in the CIB consumer portfolio, largely due to sales. • . Firmwide average loans of $1.0 trillion were up 3%, driven by higher loans in AWM and CIB, partially offset by lower loans in CCB and CB. Firmwide average deposits of $2.3 trillion were up 23%, reflecting significant inflows across the LOBS, primarily driven by the effect of certain government actions in response to the COVID-19 pandemic, as well as growth from existing and new accounts in CCB. 808 (b) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. 2021 compared with 2020 Investment banking fees increased across products in CIB, reflecting: Noncompensation expense increased as a result of: . higher volume-related expense, including outside services, predominantly brokerage expense in CIB and distribution fees in AWM • higher marketing expense predominantly driven by higher investments in marketing campaigns and growth in travel-related benefits in CCB higher contribution expense, which included a $550 million donation of equity investments to the Firm's Foundation in the first quarter of 2021, and ⚫ higher other structural expense, including regulatory- related expense, partially offset by (a) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. 2021 compared with 2020 The effective tax rate was relatively flat as the settlement of tax audits was largely offset by changes in the level and mix of income and expenses subject to U.S. federal, and state and local taxes. Refer to Note 25 for further information. • Compensation expense increased across the LOBS and Corporate, primarily from higher volume- and revenue- related expense, as well as the impact of investments in the businesses. lower depreciation expense in CCB due to lower auto lower legal expense, driven by CIB and AWM, and the absence of an impairment recorded in the prior year on a legacy investment in Corporate. 54 JPMorgan Chase & Co./2021 Form 10-K CONSOLIDATED BALANCE SHEETS AND CASH FLOWS ANALYSIS Consolidated balance sheets analysis The following is a discussion of the significant changes between December 31, 2021 and 2020. Selected Consolidated balance sheets data December 31, (in millions) 2021 2020 lease assets and the impact of higher vehicle collateral values 2021 compared with 2020 (b) Included Firmwide legal expense of $426 million, $1.1 billion and $239 million for the years ended December 31, 2021, 2020 and 2019, respectively. (a) Includes depreciation expense associated with auto operating lease assets. Effective tax rate" (a) 18.9 % 18.7 % 18.8 % 9,941 10,338 9,821 Professional and outside services 9,814 8,464 8,533 Marketing 3,036 2,476 3,351 Other (b) 5,469 5,941 Total noncompensation expense 32,776 31,668 5,087 31,114 Total noninterest expense $ 71,343 $ 66,656 $ 65,269 Change Technology, communications and equipment(a) Assets $ 14 1,077,714 1,012,853 6 (16,386) (28,328) (42) 1,061,328 984,525 8 102,570 589,999 90,503 27,070 27,109 56,691 53,428 6 151,539 3,384,757 20 11 % Loans Allowance for loan losses Loans, net of allowance for loan losses 13 672,232 Investment securities, net of allowance for credit losses 80 26,438 $ Deposits with banks 714,396 Federal funds sold and securities purchased under resale agreements 261,698 24,874 502,735 296,284 6% 42 (12) Securities borrowed 206,071 160,635 28 Trading assets 433,575 503,126 (14) Available-for-sale securities 308,525 388,178 (21) Held-to-maturity securities, net of allowance for credit losses 363,707 201,821 Cash and due from banks 8,435 6,684 11,228 lower net mortgage servicing revenue, reflecting a net loss in MSR risk management results primarily driven by updates to model inputs related to prepayment expectations, and lower mortgage production revenue on lower production margins. Refer to CCB segment results on pages 63-66, Note 6 and 15 for further information. Card income increased due to: . higher net interchange income in CCB driven by an increase in debit and credit card sales volume above pre- pandemic levels, partially offset by the impact of a renegotiation of a co-brand partner contract, as well as an increase to the rewards liability, and 52 JPMorgan Chase & Co./2021 Form 10-K higher payments revenue related to commercial card and merchant processing in CB and CIB on higher volume, partially offset by higher amortization related to new account origination costs in CCB. . Refer to CCB, CIB and CB segment results on pages 63-66, pages 67-72 and pages 73-75, respectively, and Note 6 for further information. • lower auto operating lease income in CCB as a result of a decline in volume, and increased amortization on a higher level of alternative energy investments in the tax-oriented investment portfolio in CIB. The increased amortization was more than offset by lower income tax expense from the associated tax credits, predominantly offset by ⚫ net gains on several investments, primarily in CIB and AWM, and the absence of losses recorded in the prior year related to the early termination of certain of the Firm's long-term debt in Treasury and CIO. Net interest income decreased driven by the impact of lower market rates and changes in the balance sheet mix, partially offset by balance sheet growth. The Firm's average interest-earning assets were $3.2 trillion, up $436 billion, predominantly driven by higher deposits with banks and investment securities, and the yield was 1.81%, down 53 basis points ("bps”). The net yield on these assets, on an FTE basis, was 1.64%, a decrease of 34 bps. The net yield excluding CIB Markets was 1.91%, down 39 bps. Net yield excluding CIB Markets is a non-GAAP financial measure. Refer to the Consolidated average balance sheets, interest and rates schedule on pages 300-304 for further details; and the Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 58-60 for a further discussion of Net interest yield excluding CIB Markets. Provision for credit losses Year ended December 31, (in millions) Other income decreased reflecting: Mortgage fees and related income decreased due to: Investment securities gains/(losses) reflected net losses related to repositioning the investment securities portfolio, compared with net gains in the prior year from sales of U.S. GSE and government agency MBS. Refer to Corporate segment results on pages 79-80 and Note 10 for additional information. Refer to CCB, CIB and AWM segment results on pages 63-66, pages 67-72 and pages 76-78, respectively, and Note 6 for additional information. higher advisory fees driven by increased M&A activity and wallet share gains • higher equity underwriting fees due to a strong IPO market and wallet share gains, and higher debt underwriting fees predominantly driven by an active leveraged loan market primarily related to acquisition financing. Refer to CIB segment results on pages 67-72 and Note 6 for additional information. Principal transactions revenue decreased, reflecting: lower revenue in CIB Fixed Income Markets, primarily in Rates, Currencies & Emerging Markets, Credit and Commodities, compared to a strong prior year, and an increase in Securitized Products, and lower net valuation gains on several legacy equity investments in Corporate, partially offset by higher revenue in CIB Equity Markets driven by strong performance across derivatives, prime brokerage, and Cash Equities • favorable results in CIB's Credit Adjustments & Other, with a net gain of $250 million predominantly driven by valuation adjustments related to derivatives, compared with a $29 million net loss in the prior year, and ⚫ the absence of losses recorded in the prior year in Treasury and CIO related to cash deployment transactions, which were more than offset by the related net interest income earned on these transactions, also in the prior year. Refer to CIB and Corporate segment results on pages 67-72 and pages 79-80, respectively, and Note 6 for additional information. • Lending- and deposit-related fees increased as a result of: higher cash management fees in CIB and CB, and higher lending-related fees, particularly loan commitment fees in CIB, predominantly offset by • lower overdraft fee revenue in CCB. Refer to CCB, CIB and CB segment results on pages 63-66, pages 67-72 and pages 73-75, respectively, and Note 6 for additional information. Asset management, administration and commissions revenue increased driven by: • • higher asset management fees in AWM and CCB as a result of higher average market levels and net inflows, and higher custody fees in CIB Securities Services, primarily associated with higher assets under custody. Consumer, excluding credit card Credit card Total consumer Wholesale Investment securities Total provision for credit losses JPMorgan Chase & Co./2021 Form 10-K 53 Management's discussion and analysis Noninterest expense Year ended December 31, (in millions) Income tax expense 2021 2020 2019 Year ended December 31, (in millions, except rate) 2021 2020 2019 Compensation expense $ 38,567 $ 34,988 $ 34,155 Noncompensation expense: Income before income tax expense $59,562 $35,815 $44,866 Occupancy 4,516 4,449 4,322 Income tax expense (a) The net benefit in wholesale was due to a net reduction of $2.6 billion in the allowance for credit losses across the LOBS, reflecting improvements in the Firm's macroeconomic outlook. The prior year included a $4.7 billion net addition to the allowance for credit losses. Refer to the segment discussions of CCB on pages 63-66, CIB on pages 67-72, CB on pages 73-75, AWM on pages 76-78, the Allowance for Credit Losses on pages 129-131, and Notes 1, 10 and 13 for further discussion of the credit portfolio and the allowance for credit losses. Premises and equipment the prior year included a $7.4 billion net addition to the allowance for credit losses. and 2021 2020 2019 $ (1,933) $ 1,016 $ (378) (4,838) 10,886 5,348 (6,771) 11,902 4,970 (2,449) 5,510 615 (36) 68 ΝΑ $ (9,256) $ 17,480 $ 5,585 Effective January 1, 2020, the Firm adopted the CECL accounting guidance. Refer to Note 1 for further information. 2021 compared with 2020 The provision for credit losses was a net benefit driven by net reductions in the allowance for credit losses. The net benefit in consumer was driven by: • • • a $9.5 billion reduction in the allowance for credit losses, reflecting improvements in the Firm's macroeconomic outlook, including $7.6 billion in Card, and $1.2 billion in Home Lending, which also reflects continued improvements in Home Price Index ("HPI") expectations, lower net charge-offs predominantly in Card, as consumer cash balances remained elevated; 802 $ 118,464 JPMorgan Chase & Co./2021 Form 10-K Mortgage origination volume by channel Home Lending 501.4 4,196 4,417 4,725 590.2 718.1 Number of client advisors Client investment assets (d) $ 13.9 $ 26.6 $ 6.6 Retail origination volume (c) $ 683.7 2.48 % 1.58 % 1.27 % Deposit margin $ 832.5 $1,035.4 Average deposits Consumer & Business Banking $1,081.2 $1,114.4 $1,360.7 sales volume Business banking Debit and credit card $ 91.8 70.9 Credit Card MSR revenue multiple() (period-end) mortgage loans serviced (period-end) to third-party Ratio of MSR carrying value 4.7 3.3 5.5 (period-end) MSR carrying value Correspondent $ 520.8 $ 519.2 serviced (period-end) Third-party mortgage loans $ 105.2 $ 113.8 $ 162.7 Total mortgage origination volume" 54.2 $ 51.0 72.9 40.9 $ $ 447.3 1.06 % 3.93x 37,315 45,452 65 17,286 (e) At December 31, 2021 and 2020, the principal balance of loans in Home Lending, Card and Auto under payment deferral programs offered in response to the COVID-19 pandemic were as follows: (1) $1.1 billion and $9.1 billion in Home Lending, respectively; (2) $46 million and $264 million in Card, respectively; and (3) $115 million (c) At December 31, 2021 and 2020, generally excludes loans that were under payment deferral programs offered in response to the COVID-19 pandemic. Refer to Consumer Credit Portfolio on pages 110-116 for further information on consumer payment assistance activity. Includes loans to customers that have exited COVID-19 related payment deferral programs and are 90 or more days past due, predominantly all of which were considered collateral-dependent at time of exit. (d) At December 31, 2021 and 2020, included $5.4 billion and $19.2 billion of loans, respectively, in Business Banking under the PPP. The Firm does not expect to realize material credit losses on PPP loans because the loans are guaranteed by the SBA. Refer to Credit Portfolio on pages 108-109 for a further discussion of the PPP. (a) At both December 31, 2021 and 2020, nonaccrual loans included $1.6 billion of PCD loans. Prior to the adoption of CECL, nonaccrual loans excluded PCI loans as the Firm recognized interest income on each pool of PCI loans as each of the pools was performing. (b) At December 31, 2021, 2020 and 2019, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $342 million, $558 million and $963 million, respectively. These amounts have been excluded based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. Effective January 1, 2020, the Firm adopted the CECL accounting guidance. The adoption resulted in a change in the accounting for purchased credit-impaired (“PCI”) loans, which are considered purchased credit deteriorated ("PCD") loans under CECL. Refer to Consumer Credit Portfolio on pages 110-116 and Note 12 for further information on PCD loans. (c) Average Home Lending loans held-for sale and loans at fair value were $15.4 billion, $11.1 billion and $14.1 billion for the years ended December 31, 2021, 2020 and 2019, respectively. (b) At December 31, 2021, 2020 and 2019, Home Lending loans held- for-sale and loans at fair value were $14.9 billion, $9.7 billion and $16.6 billion, respectively. (a) At December 31, 2021 and 2020 included $5.4 billion and $19.2 billion of loans, respectively, in Business Banking under the PPP. Refer to Credit Portfolio on pages 108-109 for a further discussion of the PPP. $22,027 $8,788 $12,340 Management's discussion and analysis Total allowance for loan losses 1,042 733 Auto 5,683 17,800 10,250 Card 125,756 122,894 128,863 Headcount 465 40,899 and $376 million in Auto, respectively. Loans that are performing according to their modified terms are generally not considered delinquent. Refer to Consumer Credit Portfolio on pages 110-116 for further information on consumer payment assistance activity. (f) At December 31, 2021 and 2020, the 30+ day delinquency rates included PCD loans. The rate at December 31, 2019 was revised to include the impact of PCI loans. (h) At December 31, 2021, nonaccrual loans excluded $506 million of PPP loans 90 or more days past due and guaranteed by the SBA. (in thousands)(b) Active mobile customers 52,453 55,274 58,857 (in thousands) (a) Active digital customers 4,976 4,908 4,790 Number of branches (g) At December 31, 2021, 2020 and 2019, excluded mortgage loans insured by U.S. government agencies of $405 million, $744 million and $1.7 billion, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. 62.6 66.3 CCB households (in millions) 2019 2020 2021 (in billions, except ratios and where otherwise noted) Business Metrics 66 60 As of or for the year ended December 31, Selected metrics (i) Prior-period amount has been revised to conform with the current presentation. 63.4 0.74 % 2.55x 0.90 % 2.65x Credit card sales volume, 28,276 25,325 $ 49,284 23,538 2019 $ 39,265 22,444 2021 2020 2019 $ 10,008 $ 9,313 $ 9,264 4,041 3,798 27,990 3,735 23,278 26,857 26,424 25,746 16,821 5,967 5,515 5,529 (6,989) 12,312 4,954 20,817 (1,174) 29,256 $51,749 Funds transfer pricing Funds transfer pricing ("FTP") is the process by which the Firm allocates interest income and expense to each business segment and transfers the primary interest rate risk and liquidity risk to Treasury and CIO within Corporate. The funds transfer pricing process considers the interest rate and liquidity risk characteristics of assets and liabilities and off-balance sheet products. Periodically the methodology and assumptions utilized in the FTP process are adjusted to reflect economic conditions and other factors, which may impact the allocation of net interest income to the business segments. JPMorgan Chase & Co./2021 Form 10-K 61 Management's discussion and analysis As a result of the current interest rate environment and the excess liquidity stemming from government and central bank actions since the onset of the COVID-19 pandemic, the cost of funds for assets and the credits earned for liabilities have generally declined, impacting the business segments net interest income. As such, during the period ended December 31, 2021, this has resulted in lower cost of funds for loans and margin compression on deposits across the LOBS. Debt expense and preferred stock dividend allocation As part of the funds transfer pricing process, almost all of the cost of the credit spread component of outstanding unsecured long-term debt and preferred stock dividends is allocated to the reportable business segments, while the balance of the cost is retained in Corporate. The methodology to allocate the cost of unsecured long-term debt and preferred stock dividends to the business segments is aligned with the relevant regulatory capital requirements, as applicable. The allocated cost of unsecured long-term debt is included in a business segment's net interest income, and net income is reduced Segment Results - Managed Basis by preferred stock dividends to arrive at a business segment's net income applicable to common equity. Refer to Capital Risk Management on pages 86-96 for additional information. The amount of capital assigned to each segment is referred to as equity. The Firm's allocation methodology incorporates Basel III Standardized RWA, Basel III Advanced RWA, the GSIB surcharge, and a simulation of capital in a severe stress environment. As of January 1, 2022, the Firm has changed its line of business capital allocations primarily as a result of changes in RWA for each LOB and to reflect an increase in the Firm's GSIB surcharge to 4.0% that will be effective January 1, 2023. The assumptions and methodologies used to allocate capital are periodically reassessed and as a result, the capital allocated to the LOBS may change from time to time. Refer to Line of business equity on page 93 for additional information on capital allocation. Total noninterest expense Pre-provision profit/(loss) Provision for credit losses The following tables summarize the Firm's results by segment for the periods indicated. Consumer & Community Banking Corporate & Investment Bank Commercial Banking (in millions, except ratios) Total net revenue 2021 2020 2019 2021 2020 $ 50,073 $ 51,268 $ 55,133 Year ended December 31, 2,726 277 (947) Corporate 2020 Total 2019 2021 2020 2019 Pre-provision profit/(loss) 6,038 4,283 3,844 $ (3,483) $ (1,176) $ 1,802 1,373 (5,285) (2,549) 2021 1,211 7.8 10.48 % 5.4 10.92 % 8.0 10.51 % Auto Net revenue rate (in millions) New accounts opened $ 762.8 $ 702.7 $ 893.5 excluding commercial card $ 125,304 2020 2019 $14,240 $ 13,591 9,747 9,957 10,919 2,113 296 Net income/(loss) 20,930 8,217 16,541 21,134 Return on equity ("ROE") 41% 15% 31% 25 % 17,094 20% 11,954 5,246 2,578 3,958 14% 21 % 11% 17% Year ended December 31, (in millions, except ratios) Total net revenue Total noninterest expense Asset & Wealth Management 2021 $16,957 1,890 Where business segments use services provided by corporate support units, or another business segment, the costs of those services are allocated to the respective business segments. The expense is generally allocated based on the actual cost and use of services provided. In contrast, certain costs and investments related to corporate support units, technology and operations not currently utilized by any LOB, are not allocated to the business segments and are retained in Corporate. Expense retained in Corporate generally includes costs that would not be incurred if the segments were stand-alone businesses; and other items not aligned with a particular business segment. 1,813 $ 750 Total assets $ 500,370 $ 496,705 $ 541,367 Loans: Consumer & Business Banking (a) Home Lending (b) Card Auto Total loans Deposits Equity $3,027 35,095 48,810 29,585 180,529 182,121 213,445 154,296 144,216 168,924 69,138 66,432 61,522 439,058 441,579 473,476 1,148,110 958,706 723,418 50,000 52,000 52,000 289 263 298 (275) (169) (98) Card 2,712 4,286 4,848 Auto Net charge-offs/(recoveries) Consumer & Business Banking Home Lending 35 $5,492 (i) The provision for credit losses was a net benefit of $7.0 billion, compared with an expense of $12.3 billion in the prior year, driven by: . a $9.8 billion reduction in the allowance for credit losses, reflecting improvements in the Firm's macroeconomic outlook, consisting of $7.6 billion in Card, $675 million in CBB, $300 million in Auto and $1.2 billion in Home Lending, which also reflects continued improvements in HPI expectations, and lower net charge-offs predominantly in Card, as consumer cash balances remained elevated. The prior year included a $7.8 billion addition to the allowance for credit losses. Refer to Credit and Investment Risk Management on pages 106-132 and Allowance for Credit Losses on pages 129-131 for a further discussion of the credit portfolios and the allowance for credit losses. 64 JPMorgan Chase & Co./2021 Form 10-K Selected metrics As of or for the year ended December 31, (in millions, except headcount) $4,875 Selected balance sheet data (period-end) As of or for the year ended December 31, (in millions, except ratio data) 2021 2020 2019 2021 2020 2019 Credit data and quality statistics Nonaccrual loans (a)(b)(c) (h) Selected metrics lower depreciation expense due to lower auto lease assets and the impact of higher vehicle collateral values. 123 Total net charge-offs/ (recoveries) Consumer & Business Banking Home Lending (c) Card Auto Total loans 44,906 43,064 28,859 181,049 197,148 230,662 140,405 146,633 156,325 67,624 61,476 61,862 433,984 448,321 477,708 30+ day delinquency rate (e) Home Lending (f)(g) 1.25 % 1.15 % 1.58 % Card Loans: 1.04 1.87 Auto 0.64 0.69 0.94 90+ day delinquency rate - Card(e) 0.50 % 0.92 % 0.95 % Allowance for loan losses Deposits 1.68 206 1.13 % 0.66 % $2,761 $4,503 $5,254 Net charge-off/(recovery) rate Consumer & Business Banking (d) 0.64 % 0.61 % Home Lending (0.17) (0.09) 1.03 % (0.05) 1.03 % Selected balance sheet data (average) 1.94 2.93 3.10 Auto 0.05 0.20 0.33 Total assets $489,771 $ 501,584 $ 543,127 Total net charge-off/ (recovery) rate Card partially offset by increased compensation expense, as well as investments in technology and marketing campaigns, and growth in travel-related benefits, Noninterest expense was $29.3 billion, up 5%, reflecting: 17,114 16,976 17,461 Total noninterest expense 29,256 27,990 28,276 Income before income tax expense 27,806 10,966 Noncompensation expense (a) 21,903 6,876 2,749 5,362 Net income $20,930 $ 8,217 $16,541 Revenue by line of business Consumer & Business Banking $23,980 $22,955 Income tax expense $27,376 10,815 12,142 $1,372 $ 697 Consumer & Business Banking Home Lending 52,000 52,000 50,000 Equity 851,390 698,378 1,054,956 17,740 17,796 11,014 Net interest income 33,528 37,337 Total net revenue 50,073 51,268 55,133 Provision for credit losses (6,989) 12,312 4,954 Noninterest expense Compensation expense 32,787 Home Lending 5,291 Card & Auto • Management's discussion and analysis 2021 compared with 2020 Net income was $20.9 billion, up $12.7 billion, driven by a net benefit in the provision for credit losses, compared to an expense in the prior year. Net revenue was $50.1 billion, a decrease of 2%. Net interest income was $32.8 billion, down 2%, driven by: the net impact in Card of lower revolving loans, primarily due to higher payments, and lower funding costs, largely offset by . ⚫ higher loans in Auto, and • the accelerated recognition of deferred processing fees associated with PPP loan forgiveness, largely offset by 33 the net impact of margin compression on higher deposits in CBB. • a decrease in mortgage fees and related income due to a net loss in MSR risk management results primarily driven by updates to model inputs related to prepayment expectations as well as lower production margins, • lower auto operating lease income as a result of a decline in volume, and ⚫ lower overdraft fee revenue, • largely offset by higher asset management fees as a result of higher average market levels and net inflows, and • higher card income due to higher net interchange income driven by an increase in debit and credit card sales volume above pre-pandemic levels, partially offset by the impact of a renegotiation of a co-brand partner contract, an increase to the rewards liability, and higher amortization related to new account origination costs. Refer to Note 15 for further information regarding changes in the value of the MSR asset and related hedges, and mortgage fees and related income. Refer to Critical Accounting Estimates on pages 150-153, and Note 6 for additional information on card income. • • • Noninterest revenue was $17.3 billion, down 3%, driven by: 63 (b) Included MSR risk management results of $(525) million, $(18) million and $(165) million for the years ended December 31, 2021, 2020 and 2019, respectively. (a) Included depreciation expense on leased assets of $3.3 billion, $4.2 billion and $4.0 billion for the years ended December 31, 2021, 2020 and 2019, respectively. 20,802 6,018 22,295 5,179 22,578 Mortgage fees and related income details: Production revenue 2,215 2,629 1,618 Net mortgage servicing revenue (56) 450 417 Mortgage fees and related income $ 2,159 $ 3,079 $ 2,035 Financial ratios Return on equity 41 % 58 15 % 55 31 % 51 Overhead ratio 660 Expense Allocation Capital allocation Revenue sharing Year ended December 31, Fully taxable- (in millions, except ratios) Reported equivalent adjustments (b) Managed basis Reported Other income (a) $ 4,830 $ 2019 Total noninterest revenue Net interest income 52,311 Total net revenue 121,649 3,225 $ 8,055 3,225 72,563 430 52,741 3,655 125,304 $ 4,865 $ 65,388 Fully taxable- equivalent adjustments (b) 2,560 2,560 Managed basis Reported 69,338 (b) 2020 The following summary table provides a reconciliation from the Firm's reported U.S. GAAP results to managed basis. In 2021, cash provided resulted from lower trading assets and higher accounts payable and other liabilities, partially offset by higher securities borrowed and lower trading liabilities. In 2020, cash used primarily reflected higher trading assets, other assets, and securities borrowed, partially offset by higher trading liabilities and net income excluding noncash adjustments. Investing activities The Firm's investing activities predominantly include originating held-for-investment loans and investing in the investment securities portfolio, and other short-term instruments. • In 2021, cash used resulted from net purchases of investment securities and higher net originations of loans, partially offset by lower securities purchased under resale agreements. • In 2020, cash used primarily reflected net purchases of investment securities, higher net originations of loans, and higher securities purchased under resale agreements. Financing activities The Firm's financing activities include acquiring customer deposits and issuing long-term debt and preferred stock. • In 2021, cash provided reflected higher deposits and net proceeds from long- and short-term borrowings, partially offset by a decrease in securities loaned or sold under repurchase agreements. • In 2020, cash provided reflected higher deposits and an increase in securities loaned or sold under repurchase agreements, partially offset by net payments of long-term borrowings. 2021 • For both periods, cash was used for repurchases of common stock and cash dividends on common and preferred stock. * * Refer to Consolidated Balance Sheets Analysis on pages 55-56, Capital Risk Management on pages 86-96, and Liquidity Risk Management on pages 97-104 for a further discussion of the activities affecting the Firm's cash flows. JPMorgan Chase & Co./2021 Form 10-K 57 Management's discussion and analysis EXPLANATION AND RECONCILIATION OF THE FIRM'S USE OF NON-GAAP FINANCIAL MEASURES Non-GAAP financial measures The Firm prepares its Consolidated Financial Statements in accordance with U.S. GAAP; these financial statements appear on pages 160-164. That presentation, which is referred to as "reported" basis, provides the reader with an understanding of the Firm's results that can be tracked consistently from year-to-year and enables a comparison of the Firm's performance with the U.S. GAAP financial statements of other companies. In addition to analyzing the Firm's results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a "managed" basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the LOBS on a managed basis. The Firm's definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These financial measures allow management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the LOBS. Management also uses certain non-GAAP financial measures at the Firm and business-segment level because these other non-GAAP financial measures provide information to investors about the underlying operational performance and trends of the Firm or of the particular business segment, as the case may be, and, therefore, facilitate a comparison of the Firm or the business segment with the performance of its relevant competitors. Refer to Business Segment Results on pages 61-80 for additional information on these non-GAAP measures. Non-GAAP financial measures used by the Firm may not be comparable to similarly named non-GAAP financial measures used by other companies. * JPMorgan Chase's operating assets and liabilities primarily support the Firm's lending and capital markets activities. These assets and liabilities can vary significantly in the normal course of business due to the amount and timing of cash flows, which are affected by client-driven and risk management activities and market conditions. The Firm believes that cash flows from operations, available cash and other liquidity sources, and its capacity to generate cash through secured and unsecured sources, are sufficient to meet its operating liquidity needs. Fully taxable- equivalent Managed adjustments" basis 418 2,744 53,195 Provision for credit losses (9,256) NA (9,256) 17,480 NA 17,480 5,585 ΝΑ 5,585 50,451 Income before income tax expense 3,655 Income tax expense (a) When business segments join efforts to sell products and services to the Firm's clients, the participating business segments may agree to share revenue from those transactions. Revenue is generally recognized in the segment responsible for the related product or service, with allocations to the other segment(s) involved in the transaction. The segment results reflect these revenue- sharing agreements. 11,228 $48,334 3,655 63,217 14,883 NA $48,334 35,815 6,684 $29,131 2,978 2,978 38,793 9,662 59,562 54,563 65,269 65,269 119,951 2,978 Total noninterest expense 71,343 ΝΑ 71,343 66,656 Pre-provision profit 50,306 3,655 53,961 53,295 ΝΑ ΝΑ 2,978 $ 6,052 $ 58,475 57,245 2,213 2,213 531 $ 8,265 60,688 57,776 115,720 2,744 118,464 $ 7,425 67,948 54,981 122,929 66,656 56,273 $ 263,978 $ (15,162) $ 213,225 Operating activities NM 1,111 NM 48,334 29,131 36,431 19% 12% December 31, 2021 and 2020. 32 62 JPMorgan Chase & Co./2021 Form 10-K (1,750) CONSUMER & COMMUNITY BANKING Selected income statement data Year ended December 31, (in millions, except ratios) Revenue Lending- and deposit-related fees Asset management, administration and commissions JPMorgan Chase & Co./2021 Form 10-K 2021 2020 2019 $ 3,034 $ 3,166 $ 3,938 3,514 2,780 Consumer & Community Banking offers services to consumers and businesses through bank branches, ATMs, digital (including mobile and online) and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking, J.P. Morgan Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card & Auto. Consumer & Business Banking offers deposit, investment and lending products, payments and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card & Auto issues credit cards to consumers and small businesses and originates and services auto loans and leases. 2,808 (3,713) NM The following sections provide a comparative discussion of the Firm's results by segment as of or for the years ended 1,067 71,343 66,656 65,269 144 53,961 56,273 53,195 Provision for credit losses (227) 263 15% Net income/(loss) 2,992 Return on equity ("ROE") 33 % 28% 59 2,867 26% 81 66 (1) (9,256) 17,480 5,585 4,737 Mortgage fees and related income 2,159 3,079 origination volume Loan and lease Consolidated cash flows analysis The following is a discussion of cash flow activities during the years ended December 31, 2021 and 2020. Refer to Consolidated cash flows analysis on page 59 of the Firm's 2020 Form 10-K for a discussion of the 2019 activities. (in millions) Net cash provided by/(used in) Year ended December 31, 2021 2020 2019 Operating activities $ $ 78,084 (129,344) Financing activities 275,993 $ (79,910) $ 4,092 (261,912) (52,059) 596,645 32,987 Effect of exchange rate changes on cash (11,508) 9,155 (182) Net increase/(decrease) in cash and due from banks and deposits with banks Investing activities 43.6 $ 38.4 2,035 Card income 3,563 3,068 3,412 All other income 5,016 5,647 5,603 $122,929 JPMorgan Chase & Co./2021 Form 10-K (f) Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of annualized loan servicing-related revenue to third-party mortgage loans serviced (average). (e) Firmwide mortgage origination volume was $182.4 billion, $133.4 billion and $115.9 billion for the years ended December 31, 2021, 2020 and 2019, respectively. (d) Includes assets invested in managed accounts and J.P. Morgan mutual funds where AWM is the investment manager. Refer to AWM segment results on pages 76-78 for additional information. (c) Included origination volume under the PPP of $10.6 billion and $21.9 billion for the years ended December 31, 2021 and 2020, respectively. Refer to Credit Portfolio on pages 108-109 for a further discussion of the PPP. days. (b) Users of all mobile platforms who have logged in within the past 90 (a) Users of all web and/or mobile platforms who have logged in within the past 90 days. 21.6 22.0 19.1 operating lease assets Average auto 34.0 $ 44,866 2,744 Net income 8,435 Dec 31, 2021 Dec 31, 2020 2021 2020 $ 50,315 259,289 $ 249,291 49,248 882 904 $ Year ended December 31, 2,499 2,453 210,591 $ 201,592 $ 236,865 47,820 781 2,399 2019 $ 232,907 47,620 789 $ 190,663 2,328 $ 186,826 ΝΑ ΝΑ 23 % 14 % 19 % $ $ 250,968 49,584 876 2,474 $ 202,982 71.53 $ Period-end Return on tangible common equity $ 53,412 $ 46,839 $ 42,896 Memo: CIB Markets total net revenue $ 27,394 $ 29,483 $ 20,912 (a) Interest includes the effect of related hedges. Taxable-equivalent 47,610 (b) Refer to pages 70-71 for further information on CIB Markets. Tangible book value per share JPMorgan Chase & Co./2021 Form 10-K Management's discussion and analysis TCE, ROTCE and TBVPS TCE, ROTCE and TBVPS are each non-GAAP financial measures. TCE represents the Firm's common stockholders' equity (i.e., total stockholders' equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRs), net of related deferred tax liabilities. ROTCE measures the Firm's net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm's TCE at period-end divided by common shares at period-end. TCE, ROTCE and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm's use of equity. The following summary table provides a reconciliation from the Firm's common stockholders' equity to TCE. Average (in millions, except per share and ratio data) Common stockholders' equity Less: Goodwill Less: Other intangible assets Add: Certain deferred tax liabilities (a) Tangible common equity 59 excluding CIB Markets 66.11 NA Banking Lending Production Home Lending Servicing • Real Estate Portfolios Banking Markets & Securities Services • Fixed Income Markets • Equity Markets ⚫ Business • Securities Services & Other Middle Market Banking • Corporate Client Banking Commercial Real Estate Banking Asset & Wealth Management ⚫ Asset Management • Global Private Bank(b) (a) In the fourth quarter of 2021, the Wholesale Payments business was renamed Payments. (b) In the first quarter of 2021, the Wealth Management business was renamed Global Private Bank. Description of business segment reporting methodology Results of the business segments are intended to present each segment as if it were a stand-alone business. The management reporting process that derives business segment results includes the allocation of certain income and expense items. The Firm also assesses the level of capital required for each LOB on at least an annual basis. The Firm periodically assesses the assumptions, methodologies and reporting classifications used for segment reporting, and further refinements may be implemented in future periods. The Firm's LOBS also provide various business metrics which are utilized by the Firm and its investors and analysts in assessing performance. • Credit Adjustments ΝΑ Management ⚫ J.P. Morgan NA (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. 60 JPMorgan Chase & Co./2021 Form 10-K BUSINESS SEGMENT RESULTS The Firm is managed on an LOB basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is evaluated by the Firm's Operating Committee. Segment results are presented on a managed basis. Refer to Explanation and Reconciliation of the Firm's use of Non-GAAP Financial Measures, on pages 58-60 for a definition of managed basis. Consumer Businesses Consumer & Community Banking JPMorgan Chase Wealth Wholesale Businesses Commercial Banking Home Lending Card & Auto ⚫ Home • Credit Card • Auto • Investment Banking ⚫ Payments (a) • Lending Consumer & Business Banking • Consumer Banking Corporate & Investment Bank Noninterest revenue amounts are used where applicable. 21,109 Total noninterest expense / Total net revenue ROA Reported net income / Total average assets ROE Noninterest revenue Net income* / Average common stockholders' equity ROTCE Net income*/ Average tangible common equity TBVPS Tangible common equity at period-end / Common shares at period-end * Represents net income applicable to common equity In addition, the Firm reviews other non-GAAP measures such as Year ended December 31, (in millions, except rates) 2021 Overhead ratio 2019 • 17,792 $ 54,563 $ 57,245 Fully taxable-equivalent adjustments Net interest income - managed basis (a) Less: CIB Markets net interest income" (b) 430 418 531 Net interest income - reported $ 54,981 $ 57,776 Common stockholders' equity at period-end / Common shares at period-end Certain U.S. GAAP and non-GAAP financial measures are calculated as follows: 2,744 11,179 ΝΑ $29,131 $ 36,431 NA $36,431 Overhead ratio (a) 59% NM 57 % 56 % Book value per share ("BVPS") NM 56 % NM 55 % (a) Prior-period amounts have been revised to conform with the current presentation. Refer to Note 25 for further information. (b) Predominantly recognized in CIB, CB and Corporate. 58 JPMorgan Chase & Co./2021 Form 10-K Net interest income, net yield, and noninterest revenue excluding CIB Markets In addition to reviewing net interest income, net yield, and noninterest revenue on a managed basis, management also reviews these metrics excluding CIB Markets, as shown below. CIB Markets consists of Fixed Income Markets and Equity Markets. These metrics, which exclude CIB Markets, are non-GAAP financial measures. Management reviews these metrics to assess the performance of the Firm's lending, investing (including asset-liability management) and deposit-raising activities, apart from any volatility associated with CIB Markets activities. In addition, management also assesses CIB Markets business performance on a total revenue basis as offsets may occur across revenue lines. Management believes that these measures provide investors and analysts with alternative measures to analyze the revenue trends of the Firm. 2020 Calculation of certain U.S. GAAP and non-GAAP financial measures 54 % 8,374 $ 52,311 $ 52,741 Net yield on average interest-earning assets excluding CIB Markets 1.91 % 2.30 % 3.27 % Noninterest revenue- reported $ 69,338 $ 65,388 $ 3,120 Fully taxable-equivalent 0.46 adjustments 2,560 2,213 Noninterest revenue - managed basis $ 72,563 $ 67,948 60,688 Less: CIB Markets noninterest revenue 19,151 3,225 1.11 58,475 Markets interest-earning assets 8,243 0.93 (a) $ 44,498 $3,215,942 $2,779,710 $2,345,279 888,238 751,131 672,417 Average interest-earning assets Less: Average CIB Markets interest-earning assets Net interest income excluding CIB Markets a $ 46,607 $ 54,656 Average interest-earning assets excluding CIB Markets Net yield on average CIB 1.98 % 1.64 % $2,327,704 $2,028,579 $1,672,862 interest-earning assets - managed basis 2.46 % The Firm also reviews the allowance for loan losses to period-end loans retained excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB's allowance coverage ratio. Management believes that these measures help investors understand the effect of these items on reported results and provide an alternative presentation of the Firm's performance. Pre-provision profit, which represents total net revenue less total noninterest expense. Adjusted expense, which represents noninterest expense excluding Firmwide legal expense, and Net yield on average Chase becomes the first bank with nationwide branches in all lower 48 states CELEBRATING THE 20TH ANNIVERSARY OF THE BANK ONE/JPMORGAN CHASE MERGER 2023 JPMorgan Chase acquires First Republic Bank from the FDIC The purchase of First Republic helped stabilize and strengthen the U.S. financial system in a time of crisis while allowing JPMorgan Chase to give a new, secure home to over half a million First Republic customers. 6 FDIC Federal Deposit Insurance Corporation and has impact. United by our principles and purpose, we help people and institutions finance and achieve their aspirations, lifting up individuals, homeowners, small businesses, larger corporations, schools, hospitals, cities and countries in all regions of the world. What we have accomplished in the 20 years since the Bank One and JPMorgan Chase merger is evidence of the importance of our values. J.P. Morgan Chase But they were hardly alone. In 2003, some 215 deals were announced among U.S. commercial banks and bank holding companies for a total value of $66 billion, according to Thomson Financial, which tracks merger data. Bank One Bank One had been even busier on the acquisition front, especially across the United States. By 1998, then Banc One had more than 1,300 branches in 12 states when it announced a merger with First Chicago NBD, a Chicago-based bank created just three years earlier by the merger of First Chicago and Detroit-based NBD. Now headquartered in Chicago, the new Bank One became the largest bank in the Midwest, second largest among credit card companies and fourth largest in the United States. But the merger didn't go as planned, with Bank One issuing three different earnings warnings. In March 2000, Bank One reached outside its executive ranks, and my tenure began as Chairman and CEO, working to overhaul the company and help bring it back to profitability and growth. The story begins ... A merger 20 years ago helped transform two giant banks Fast forward to 2003, and another wave of consolidation was well underway in U.S. banking. Most of the nation's larger banks were trying to position themselves to be an "endgame winner." In the biggest deal, Bank of America agreed to buy FleetBoston Financial Corp. for more than $40 billion. Those two banks – already amalgamations of several predecessor companies - touted the breadth of their combined retail branch network. 7 In July 2004, J.P. Morgan Chase and Bank One merged – as part of a 225-year journey – to form this exceptional company of ours: JPMorgan Chase. At its merger in 2004, the combined bank was the fourth largest bank in the world by market capitalization. But with patient groundwork over the years – fixing systems and upgrading technology, managing the notable acquisitions of Bear Stearns and Washington Mutual (WaMu) and continuing to reinvest, including in our talent - we have made our company an endgame winner. In earlier years, banks worried about their survival. While the past two decades have brought some virtually unprecedented challenges, including the great financial crisis and a pandemic followed by a global shutdown, they did not stop us from accomplishing extraordinary things. Our bank has now emerged as the #1 bank by market capitalization. Each of our businesses is among the best in the world, with increased market share, strong financial results and an unwavering focus on serving our clients, communities and shareholders with distinction and dedication. The strengths that are embedded in JPMorgan Chase – the knowledge and cohesiveness of our people, our long-standing client relationships, our technology and product capabilities, our presence in more than 100 countries and our unquestionable fortress balance sheet - would be hard to replicate. Crucially, the strength of our company has allowed us to always be there for clients, governments and communities - in good times and in bad times - and this strength has enabled us to continually invest in building our businesses for the future. You can see from the following charts what gains and improvements we have achieved along the way. 8 2022 By 2004, J.P. Morgan Chase already represented the consolidation of four of the 10 largest U.S. banks from 1990: The Chase Manhattan Corp., Manufacturers Hanover, Chemical Banking Corp. and, most recently, J.P. Morgan & Company. And some of their predecessor companies stretched back into the 1800s, one even into the late 1700s. JPMorgan Chase ranks #1 in retail deposits market share at 10% based on FDIC data, with deposits surpassing $1 trillion Book value per share Four modern, private cloud-based North American data centers go live $1,323,706 Loans Selected balance sheet data (period-end) 16.8 16.8 18.5 Total capital ratio (c) 15.0 14.9 16.6 Tier 1 capital ratio (c) 13.1 13.2 15.0 Common equity Tier 1 capital ratio (c) 111 112 113 Liquidity coverage ratio (average) (b) 23 18 21 Return on tangible common equity (ROTCE)(a) 19% 14% $1,135,647 $1,077,714 Total assets 3,875,393 2,934.2 466,206 393,484 489,320 2,876.6 Common shares at period-end Market capitalization 158.35 $ 134.10 $ $ 170.10 Closing share price 17% Market data 292,332 259,289 264,928 300,474 327,878 Total stockholders' equity Common stockholders' equity 2,462,303 2,340,179 2,400,688 Deposits 3,743,567 3,665,743 294,127 Return on common equity Selected ratios 3.80 (9,256) 6,389 9,320 Provision for credit losses 50,306 52,555 70,932 71,343 76,140 $ 121,649 $ 128,695 $ 158,104 87,172 Net income 2021 2023 Pre-provision profit(a) Total noninterest expense Total net revenue Selected income statement data (in millions, except per share, ratio data and employees) As of or for the year ended December 31, Financial Highlights JPMORGAN CHASE & Co. Annual Report 2023 with Curiosity and Heart Powering Growth 2022 2,944.1 $ $ 4.00 4.10 71.53 73.12 86.08 88.07 90.29 104.45 15.36 12.09 2021 15.39 49,552 $ $ 16.25 $ Cash dividends declared per share Tangible book value per share (TBVPS) (a) Diluted Basic Net income per share: Per common share data 48,334 $ 37,676 12.10 Employees (d) 16.23 293,723 Bank One merges with J.P. Morgan Chase & Co. 2004 Chase Manhattan buys J.P. Morgan & Co., forming J.P. Morgan Chase & Co. Jamie Dimon joins Bank One as Chairman and CEO 2000 川 2024 2020 2015 2010 2005 2000 MAPPING OUR PROGRESS AND MILESTONES 5 Eighth and finally, we know the founda- tion of our success rests with our people. They are the front line, both individually and as teams, serving our customers and communities, building the technology, making the strategic decisions, managing the risks, determining our investments and driving innovation. However you view the world - its complexity, risks and opportunities - a company's prosperity requires a great team of people with guts, brains, integrity, enormous capabili- ties and high standards of professional excellence to ensure its ongoing success. Seventh, we operate with a very important silent partner - the U.S. government - noting as my friend Warren Buffett points out that his company's success is predi- cated upon the extraordinary conditions our country creates. He is right to say to his shareholders that when they see the American flag, they all should say thank you. We should, too. JPMorgan Chase is a healthy and thriving company, and we always want to give back and pay our fair share. We do pay our fair share - and we want it to be spent well and have the greatest impact. To give you an idea of where our taxes and fees go: In the last 10 years, we paid more than $46 billion in federal, state and local taxes in the United States and over $22 billion in taxes outside of the United States. Additionally, we paid the Federal Deposit Insurance Corporation over $10 billion so that it has the resources to cover failure in the American banking sector. Our partner - the federal govern- ment also imposes significant regula- tions upon us, and it is imperative that we meet all legal and regulatory require- ments imposed on our company. Sixth, and this is the new one, we must be a source of strength, particularly in tough times, for our clients and the countries in which we operate. We must take seriously our role as one of the guardians of the world's financial systems. Fifth, we strive to build enduring busi- nesses, which rely on and benefit from one another, but we are not a conglomerate. This structure helps generate our superior returns. Nonetheless, despite our best efforts, the walls that protect this com- pany are not particularly high - and we face extraordinary competition. I have written about this reality extensively in the past and cover it again in this letter. We recognize our strengths and vulnerabili- ties, and we play our hand as best we can. Fourth, we are united behind basic princi- ples and strategies (you can see the prin- ciples for How We Do Business on our website and our Purpose statement in my letter from last year) that have helped build this company and made it thrive. These allow us to maintain a fortress bal- ance sheet, constantly invest and nurture talent, fully satisfy regulators, continually improve risk, governance and controls, and serve customers and clients while lifting up communities worldwide. This philosophy is embedded in our company culture and influences nearly every role in the firm. Third, while we don't run the company worrying about the stock price in the short run, in the long run we consider our stock price a measure of our progress over time. This progress is a function of continual investments in our people, systems and products, in good and bad times, to build our capabilities. These important invest- ments will also drive our company's future prospects and position it to grow and prosper for decades. Measured by stock performance, our progress is exceptional. For example, whether looking back 10 years or even farther to 2004, when the JPMorgan Chase/Bank One merger took place, we have outperformed the Standard & Poor's 500 Index and the Standard & Poor's Financials Index. First, our work has very real human impact. While JPMorgan Chase stock is owned by large institutions, pension plans, mutual funds and directly by single investors, in almost all cases the ultimate beneficiaries are individuals in our com- munities. More than 100 million people in the United States own stocks; many, in one way or another, own JPMorgan Chase stock. Frequently, these shareholders are veterans, teachers, police officers, fire- fighters, healthcare workers, retirees, or those saving for a home, education or retirement. Often, our employees also bank these shareholders, as well as their families and their companies. Your man- agement team goes to work every day recognizing the enormous responsibility that we have to all of our shareholders. Second, shareholder value can be built only if you maintain a healthy and vibrant company, which means doing a good job of taking care of your customers, employ- ees and communities. Conversely, how can you have a healthy company if you neglect any of these stakeholders? As we have learned over the past few years, there are myriad ways an institution can demonstrate its compassion for its employees and its communities while still strengthening shareholder value. Looking back on the past two+ decades - starting from my time as Chairman and CEO of Bank One in 2000 - there is one common theme: our unwavering dedica- tion to help clients, communities and countries throughout the world. It is clear that our financial discipline, constant investment in innovation and ongoing development of our people have enabled us to achieve this consistency and com- mitment. In addition, across the firm, we uphold certain steadfast tenets that are worth repeating. STEADFAST PRINCIPLES WORTH REPEATING (AND ONE NEW ONE) 4 I remain proud of our company's resiliency and of what our hundreds of thousands of employees around the world have achieved, collectively and individually. Throughout these challenging past few years, we have never stopped doing all the things we should be doing to serve our clients and our communities. As you know, we are champions of banking's essential role in a community - its potential for bringing people together, for enabling companies and individuals to attain their goals, and for being a source of strength in difficult times. I often remind our employees that the work we do matters 2006 JPMorgan Chase holds first Investor Day Asset & Wealth Management assets under management exceed $1 trillion 2008 JPMorgan Chase acquires Bear Stearns and Washington Mutual 309,926(e) Jamie Dimon returns to work in the office in June to close the racial wealth gap and advance economic inclusion among historically underserved U.S. communities, the effort reported over $30 billion in progress by the end of 2023. With the goal of helping Racial Equity Commitment announces its $30 billion JPMorgan Chase 2020 JPMorgan Chase launches the Second Chance hiring initiative, helping remove barriers to employment opportunities for people with a criminal record 2019 JPMorgan Chase announces branch expansion initiative Chase credit and debit card sales volume surpasses $1 trillion JPMorgan Chase announces $30 million investment in Greater Paris, followed by $70 million in new commit- ments in 2023 to create economic opportunity across France We have achieved our decades-long consistency by adhering to our key principles and strategies (see sidebar on Steadfast Principles on page 5), which allow us to drive good organic growth and promote proper management of our capital (including dividends and stock buybacks). The charts on pages 9-15 show our performance results and illustrate how we have grown our franchises, how we compare with our competitors and how we look at our fortress balance sheet. Please peruse them and the CEO letters in this Annual Report, all of which provide specific details about our businesses and our plans for the future. 2018 2016 JPMorgan Chase makes historic investment in Detroit, which reached $200 million in 2022 JPMorgan Chase begins using artificial intelligence and machine learning for fraud detection 2014 Chase becomes #1 credit card issuer based on outstandings 2012 JPMorgan Chase becomes the biggest U.S. bank by assets Jamie Dimon holds his first bus tour from Seattle to San Diego JPMorgan Chase ranks #1 in Markets revenue market share for the first time 2011 JPMorgan Chase launches Chase Wealth Management JPMorgan Chase ranks #1 in investment banking fees market share for the first time The collapse of the housing and mortgage markets led to a severe worldwide financial crisis, the worst since the Great Depression. JPMorgan Chase helped stabilize the markets by acquiring two failing institutions, Bear Stearns and Washington Mutual (WaMu). WaMu is still the largest failure of an insured depository institution in the history of the FDIC. Importantly, the WaMu deal expanded the bank's network by more than 2,200 branches, including gaining a footprint in California and Florida. JPMorgan Chase becomes the biggest bank in the world by market capitalization As always, we hold fast to our commitment to corporate responsibility, including helping to create a stronger, more inclusive economy – from supporting work skills training programs around the world to financing affordable housing and small businesses to making investments in cities like Detroit that show how business and government leaders can work together to solve problems. 2010 than 100 basis points of Investment Banking market share; Commercial Banking (CB) added over 5,000 new relationships (excluding First Republic Bank), roughly doubling the prior year's achievement; and Asset & Wealth Management (AWM) saw record client asset net inflows of $490 billion, over 20% higher than its prior record. Scored 100% on the Disability Equality Index for the ninth consecutive year DISABILITY EQUALITY INDEX 100% Fortune magazine's Most Admired Companies list for the second year in a row Ranked in the top five on MOST ADMIRED COMPANIES TOP 5 by Euromoney magazine and #1 asset manager by active flows Named #1 private bank in the world PRIVATE BANK AND ASSET MANAGER #1 Generated $14 billion of net income on revenue of $49 billion TOP 100 #1 IN DEPOSITS AND FOR SMALL BUSINESSES #1 BANK 2023 Highlights JPMorgan Chase & Co. (NYSE: JPM) is a leading financial services firm with assets of $3.9 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the firm serves millions of customers, predominantly in the U.S., and many of the world's most prominent corporate, institutional and government clients globally. Information about J.P. Morgan's capabilities can be found at jpmorgan.com and about Chase's capabilities at chase.com. Information about JPMorgan Chase & Co. is available at jpmorganchase.com. (e) Included approximately 4,500 individuals associated with First Republic who became employees effective July 2, 2023. (d) This metric, which was formerly Headcount, has been renamed Employees but is otherwise unchanged. (c) Refer to Capital Risk Management on pages 91-101 for additional information on these measures. (b) Refer to Liquidity Risk Management on pages 102-109 for additional information on this measure. (a) Pre-provision profit, TBVPS and ROTCE are each non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 62-64 for a discussion of these measures. As of and for the period ended December 31, 2023, the results of the Firm include the impact of First Republic. Refer to Business Segment Results on page 67 and Note 34 for additional information. In 2023, we continued to play a forceful and essential role in advancing economic growth. In total, we extended credit and raised capital totaling $2.3 trillion for our consumer and institutional clients around the world. On a daily basis, we move nearly $10 trillion in over 120 currencies and more than 160 countries, as well as safeguard over $32 trillion in assets. By purchasing First Republic Bank, we brought much- needed stability to the U.S. banking system while allowing us to give a new, secure home to over half a million First Republic customers. 271,025 Named #1 in retail deposit market share and #1 primary bank for U.S. small businesses MOST INFLUENTIAL COMPANIES CORPORATE & INVESTMENT BANK #1 maintained its #1 rank in both Investment Banking and Markets and gained more 3 Ranked as one of the 100 Most Influential Companies by Time magazine Throughout the year, we demonstrated the power of our investment philosophy and guiding principles, as well as the value of being there for clients - as we always are - in both good times and bad times. The result was continued growth broadly across the firm. We will highlight a few examples from 2023: Consumer & Community Banking (CCB) extended its #1 leadership positions and grew share year-over-year in retail deposits, credit card sales and credit card outstandings (adding close to 3.6 million net new customers to the franchise); the Corporate & Investment Bank (CIB) 2023 was another strong year for JPMorgan Chase, with our firm generating record revenue for the sixth consecutive year, as well as setting numerous records in each of our lines of business. We earned revenue in 2023 of $162.4 billion¹ and net income of $49.6 billion, with return on tangible common equity (ROTCE) of 21%, reflecting strong underlying performance across our businesses. We also increased our quarterly common dividend of $1.00 per share to $1.05 per share in the third quarter of 2023 - and again to $1.15 per share in the first quarter of 2024 – while continuing to reinforce our fortress balance sheet. We grew market share in several of our businesses and continued to make significant investments in products, people and technology while exercising strict risk disciplines. In spite of the unsettling landscape, including last year's regional bank turmoil, the U.S. economy continues to be resilient, with consumers still spending, and the markets currently expect a soft landing. It is important to note that the economy is being fueled by large amounts of government deficit spending and past stimulus. There is also a growing need for increased spending as we continue transitioning to a greener economy, restructuring global supply chains, boosting military expenditure and battling rising healthcare costs. This may lead to stickier inflation and higher rates than markets expect. Furthermore, there are downside risks to watch. Quantitative tightening is draining more than $900 billion in liquidity from the system annually - and we have never truly experienced the full effect of quantitative tightening on this scale. Plus the ongoing wars in Ukraine and the Middle East continue to have the potential to disrupt energy and food markets, migration, and military and economic relationships, in addition to their dreadful human cost. These significant and somewhat unprecedented forces cause us to remain cautious. created equal," still remains a shining beacon of hope to citizens around the world. JPMorgan Chase, a company that historically has worked across borders and boundaries, will do its part to ensure that the global economy is safe and secure. 1 Represents managed revenue. 2 As these events unfold, America's global leadership role is being challenged outside by other nations and inside by our polarized electorate. We need to find ways to put aside our differences and work in partnership with other Western nations in the name of democracy. During this time of great crises, uniting to protect our essential freedoms, including free enterprise, is paramount. We should remember that Across the globe, 2023 was yet another year of significant challenges, from the terrible ongoing wars and violence in the Middle East and Ukraine to mounting terrorist activity and growing geopolitical tensions, importantly with China. Almost all nations felt the effects last year of global economic uncertainty, including higher energy and food prices, inflation rates and volatile markets. While all these events and associated instability have serious ramifications on our company, colleagues, clients and countries where we do business, their consequences on the world at large - with the extreme suffering of the Ukrainian people, escalating tragedy in the Middle East and the potential restructuring of the global order – are far more important. Jamie Dimon, Chairman and Chief Executive Officer la Dear Fellow Shareholders, America, "conceived in liberty and dedicated to the proposition that all men are 1 Middle Market Syndicated Lender in the U.S. #1 #1 BANK MIDDLE MARKET SYNDICATED LENDER CUSTOMER SATISFACTION IN ARTIFICIAL INTELLIGENCE Ranked #1 for overall artificial intelligence capabilities on the Evident Al Index for the second year in a row Ranked #1 among self-directed investors in the J.D. Power 2023 U.S. Wealth Management Digital Experience Study Ranked #1 overall 9,246 10,235 Professional and outside services 9,941 9,358 10,174 $ 46,166 8,490 18.4 % 18.9 % $ 59,562 11,228 Effective tax rate 12,060 19.6 % Income tax expense Technology, communications and 9,814 equipment Marketing $ 87,172 $ 76,140 $ 71,343 3,911 (b) Included Firmwide legal expense of $1.4 billion, $266 million and $426 million, as well as FDIC-related expense of $4.2 billion, $860 million and $730 million for the years ended December 31, 2023, 2022 and 2021, respectively. Refer to Note 6 for additional information. (c) Reflected the impact of First Republic of $1.5 billion, which included expenses recorded in the second quarter of 2023 with respect to individuals associated with First Republic who did not become employees of the Firm until July 2, 2023. Refer to Business Segment Results on page 67 for additional information. 4,516 (a) Includes depreciation expense associated with auto operating lease assets. Total noninterest expense 34,504 32,776 4,591 40,707 Total noncompensation expense 5,469 6,365 12,045 Other(b) 3,036 (c) 4,696 Net charge-offs increased $3.3 billion, consisting of $2.6 billion in consumer, predominantly driven by Card Services, as the portfolio continued to normalize to pre-pandemic levels, and $698 million in wholesale. Occupancy Refer to the segment discussions of CCB on pages 68-71, CIB on pages 72-77, CB on pages 78-80, AWM on pages 81-83, the Allowance for Credit Losses on pages 131-133, and Notes 1, 10 and 13 for further discussion of the credit portfolio and the allowance for credit losses. The provision in the prior year included a $3.5 billion net addition to the allowance for credit losses, consisting of $2.3 billion in wholesale and $1.2 billion in consumer, driven by loan growth and deterioration in the Firm's macroeconomic outlook, partially offset by a reduction in the allowance related to a decrease in uncertainty associated with borrower behavior as the effects of the pandemic gradually receded, and net charge-offs of $2.9 billion. The net addition also included $1.2 billion to establish the allowance for the First Republic loans and lending-related commitments in the second quarter of 2023. •$657 million in wholesale, driven by net downgrade activity and the net effect of changes in the Firm's weighted average macroeconomic outlook, including a deterioration in the outlook for commercial real estate in CB, partially offset by the impact of changes in the loan and lending-related commitment portfolios. $1.3 billion in consumer, predominantly driven by CCB, reflecting a $1.4 billion net addition in Card Services, partially offset by a net reduction of $200 million in Home Lending. The net addition in Card Services was driven by loan growth, including an increase in revolving balances, partially offset by reduced borrower uncertainty. The net reduction in Home Lending was driven by improvements in the outlook for home prices; and • 56 The net addition to the allowance for credit losses included $1.9 billion, consisting of: 2023 compared with 2022 Total provision for credit losses $ 9,320 $ 6,389 $ (9,256) (36) Investment securities 2023 compared with 2022 Wholesale The provision for credit losses was $9.3 billion, reflecting $6.2 billion of net charge-offs and a net addition of $3.1 billion to the allowance for credit losses. 4,590 JPMorgan Chase & Co./2023 Form 10-K Income tax expense $ 61,612 Income before income tax expense $ 46,465 $ 41,636 $ 38,567 2021 2022 2023 • Noncompensation expense: Year ended December 31, (in millions) Noninterest expense 2021 2022 2023 Year ended December 31, (in millions, except rate) Compensation expense Compensation expense increased driven by: the higher level of pre-tax income and changes in the mix of income and expenses subject to U.S. federal, state and local taxes, • Refer to Note 25 for further information. • higher legal expense in CIB, Corporate and CCB, higher investments in the business, including marketing and technology, and • higher other expenses, including higher indirect tax • an income tax benefit related to the finalization of certain income tax regulations. • expense across the segments, partially offset by lower depreciation expense on lower auto lease assets. Refer to Business Segment Results on page 67 and Note 34 for additional information on the First Republic acquisition; Note 6 for further information; JPMorgan Chase & Co./2023 Form 10-K 57 expense in CIB, and higher travel and entertainment 40 the impact of the income tax expense associated with the First Republic acquisition that was reflected in the estimated bargain purchase gain, which resulted in a reduction in the Firm's effective tax rate, and largely offset by the impact of First Republic in the second half of 2023, predominantly in CCB and Corporate, and 54 higher volume- and revenue-related compensation predominantly in AWM and CCB. Noncompensation expense increased as a result of: • • • higher FDIC-related expense, which included the $2.9 billion special assessment recognized in Corporate, 2023 compared with 2022 The effective tax rate increased predominantly driven by: • • • lower benefits associated with tax audit settlements, and vesting of employee stock based awards, the impact of First Republic in Corporate and CCB, CONSOLIDATED BALANCE SHEETS AND CASH FLOWS ANALYSIS Consolidated balance sheets analysis The following is a discussion of the significant changes between December 31, 2023 and 2022. Refer to pages 155-158 for a discussion of the Critical Accounting Estimates Used by the Firm that affect the Consolidated Balance Sheets. 200,436 185,369 8 Trading assets Available-for-sale securities 540,607 Securities borrowed 453,799 201,704 205,857 (2) Held-to-maturity securities front office, as well as wage inflation, . 19 (12) 315,592 276,152 Selected Consolidated balance sheets data December 31, (in millions) 2023 2022 Change Assets Cash and due from banks Deposits with banks $ 29,066 $ 595,085 27,697 539,537 5 % 10 Federal funds sold and securities purchased under resale agreements • an increase in employees, primarily in technology and 38 • 2,476 2023 2022 2021 Investment banking fees $ 6,519 (in millions) $ Principal transactions 24,460 Lending- and deposit-related fees 7,413 19,912 7,098 Asset management fees 6,686 $ 15,220 Year ended December 31, This section provides a comparative discussion of JPMorgan Chase's Consolidated Results of Operations on a reported basis for the two-year period ended December 31, 2023, unless otherwise specified. Refer to Consolidated Results of Operations on pages 51-54 of the Firm's Annual Report on Form 10-K for the year ended December 31, 2022 (the “2022 Form 10-K") for a discussion of the 2022 versus 2021 results. Factors that relate primarily to a single business segment are discussed in more detail within that business segment's results. Refer to pages 155-158 for a discussion of the Critical Accounting Estimates Used by the Firm that affect the Consolidated Results of Operations. lower advisory fees due to a lower number of completed transactions, reflecting the lower level of announced • 369,848 Business Developments First Republic acquisition On May 1, 2023, JPMorgan Chase acquired certain assets and assumed certain liabilities of First Republic Bank (the "First Republic acquisition") from the Federal Deposit Insurance Corporation ("FDIC"), as receiver. Revenue JPMorgan Chase's Consolidated Financial Statements as of and for the period ended December 31, 2023 reflect the impact of First Republic. Where meaningful to the disclosure, the impact of the First Republic acquisition, as well as subsequent related business and activities, are disclosed in various sections of this Form 10-K. The Firm continues to convert certain operations, and to integrate clients, products and services, associated with the First Republic acquisition to align with the Firm's businesses and operations. Interbank Offered Rate (“IBOR") transition The publication of the remaining principal tenors of U.S. dollar LIBOR (i.e., overnight, one-month, three-month, six- month and 12-month LIBOR) ceased on June 30, 2023 ("LIBOR Cessation"). The one-month, three-month and six- month tenors of U.S. dollar LIBOR will continue to be published on a "synthetic" basis, which will allow market participants to use such rates for certain legacy LIBOR- linked contracts through September 30, 2024. As part of the Firm's overall transition efforts which culminated in the second quarter of 2023, the Firm successfully completed the conversion of predominantly all of its remaining cleared derivatives contracts linked to U.S. dollar LIBOR to the Secured Overnight Financing Rate ("SOFR") as part of initiatives by the principal central counterparties ("CCPS") to convert cleared derivatives prior to LIBOR Cessation. Nearly all of the Firm's other U.S. dollar LIBOR-linked products that remained outstanding at LIBOR Cessation have been remediated through contractual fallback provisions or through the framework provided by the Adjustable Interest Rate (LIBOR) Act ("LIBOR Act"). The Firm expects that the limited number of contracts remaining that reference "synthetic" U.S. dollar LIBOR will be remediated by September 30, 2024. JPMorgan Chase & Co./2023 Form 10-K 53 CONSOLIDATED RESULTS OF OPERATIONS Refer to Note 34 and page 67 for additional information related to First Republic. deals in the current and the prior year amid a challenging environment, and 14,096 6,836 Noninterest revenue 68,837 Net interest income 89,267 61,985 66,710 4,830 69,338 52,311 4,322 $ 158,104 $ 128,695 $ 121,649 (a) Included operating lease income of $2.8 billion, $3.7 billion and $4.9 billion for the years ended December 31, 2023, 2022 and 2021, respectively. Also includes losses on tax-oriented investments. Refer to Note 6 for additional information. (b) Included the estimated bargain purchase gain of $2.8 billion for the year ended December 31, 2023, in Corporate associated with the First Republic acquisition. Refer to Business Segment Results on page 67, and Notes 6 and 34 for additional information. 2023 compared with 2022 Investment banking fees decreased, reflecting in CIB: • Total net revenue Commissions and other fees 5,609 Other income(a) 6,581 13,216 16,304 7,032 14,405 6,624 Investment securities losses (3,180) (2,380) (345) (b) Mortgage fees and related income 1,250 2,170 Card income 4,784 4,420 5,102 1,176 lower debt underwriting fees as challenging market conditions, primarily in the first half of the year, resulted in lower issuance activity across leveraged loans, investment-grade loans and high-grade bonds. This was largely offset by higher issuance activity in high-yield bonds driven by higher industry-wide issuance, partially offset by higher equity underwriting fees driven by a higher level of follow-on offerings due to lower equity market volatility and a higher level of convertible securities offerings, which benefited from higher rates, partially offset by lower activity in private placements amid a challenging environment. Refer to CIB segment results on pages 72-77 and Note 6 for additional information. JPMorgan Chase & Co./2023 Form 10-K impairment losses in the second half of 2023, the net impact of equity investments in CIB, including • lower net gains related to certain other Corporate investments, and • 55 Refer to the Consolidated average balance sheets, interest and rates schedule on pages 310-314 for further information. Net yield excluding Markets is a non-GAAP financial measure. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 62-64 for a further discussion of Net yield excluding Markets. Net interest income increased driven by higher rates, the impact of First Republic, and higher revolving balances in Card Services, partially offset by lower Markets net interest income and lower average deposit balances. Refer to Business Segment Results on page 67 and Note 34 for additional information on the First Republic acquisition; Note 5 for additional information on net investment hedges; and Note 6 for further information. • a gain on an equity-method investment received in partial satisfaction of a loan in CB. • a gain of $914 million on the sale of Visa B shares and proceeds from an insurance settlement in Corporate, and The prior year included: lower auto operating lease income in CCB due to a decline in volume, The Firm's average interest-earning assets were $3.3 trillion, down $23 billion, and the yield was 5.14%, up 236 basis points ("bps”). The net yield on these assets, on an FTE basis, was 2.70%, an increase of 70 bps. The net yield excluding Markets was 3.85%, up 125 bps. a gain of $339 million recognized in the first quarter of 2023 in AWM on the original minority interest in China International Fund Management ("CIFM") upon the Firm's acquisition of the remaining 51% interest in the entity, partially offset by Provision for credit losses 2021 2,299 3,859 6,983 Total consumer 3,353 6,048 Year ended December 31, Credit card 935 $ Consumer, excluding credit card 2022 2023 (in millions) 506 $ (1,933) the impact of net investment hedges in Treasury and CIO, and the $2.8 billion estimated bargain purchase gain in Corporate associated with the First Republic acquisition, . • predominantly offset by amortization of the purchase discount on certain acquired lending-related commitments associated with First Republic, primarily in AWM and CB, higher lending-related revenue driven by the • Lending- and deposit-related fees increased, reflecting: lower deposit-related fees in CB and CIB driven by the higher level of client credits that reduce such fees. Refer to CIB and Corporate segment results on pages 72-77 and pages 84-85, respectively, and Note 6 for additional information. The increase in principal transactions revenue also included the impact of higher short-term cash deployment activities in Treasury and CIO, reflective of the current interest rate environment. The prior year included net markdowns on held-for-sale positions, primarily unfunded commitments, in the bridge financing portfolio in CIB and CB. losses of $280 million in Credit Adjustments & Other compared with $836 million in the prior year. the net increase in Markets principal transactions revenue was more than offset by a decline in Markets net interest income, primarily due to higher funding costs; and Financing, largely offset by lower revenue in Rates and Currencies & Emerging Markets; Principal transactions revenue increased, reflecting in CIB: Principal transactions revenue in CIB generally has offsets across other revenue lines, including net interest income. The Firm assesses the performance of its Markets business on a total net revenue basis. Refer to CIB, CB and AWM segment results on pages 72-77, pages 78-80 and pages 81-83, respectively, and Note 6 for additional information. Asset management fees increased driven by strong net inflows and the removal of most money market fund fee waivers in the prior year in AWM, and in CCB the impact of First Republic, as well as higher average market levels and strong net inflows. Refer to CCB and AWM segment results on pages 68-71 and pages 81-83, respectively, and Note 6 for additional information. • • • • Other income increased, reflecting: Card income increased in CIB and CB, reflecting growth in merchant processing volume and Commercial Card transactions in J.P. Morgan Payments; and in CCB, driven by higher net interchange income on increased debit and credit card sales volume. Refer to Business Segment Results, CCB, CIB and CB segment results on pages 65-85, pages 68-71, pages 72-77 and pages 78-80, respectively, and Note 6 for further information. Mortgage fees and related income: refer to CCB segment results on pages 68-71, Note 6 and 15 for further information. Investment securities losses reflected higher net losses on higher sales of U.S. Treasuries and U.S. GSE and government agency MBS, associated with repositioning the investment securities portfolio in both periods in Treasury and CIO. Refer to Corporate segment results on pages 84- 85 and Note 10 for additional information. Commissions and other fees increased due to higher commissions on annuity sales and travel-related services in CCB. Refer to CCB segment results on pages 68-71 and Note 6 for additional information. JPMorgan Chase & Co./2023 Form 10-K 54 revenue in Securitized Products and Fixed Income higher Fixed Income Markets principal transactions • Prime Finance and Equity Derivatives, higher Equity Markets principal transactions revenue in (4,838) (6,771) (2,449) 425,305 • $146 billion of loans associated with First Republic, December 31, Fully taxable- equivalent adjustments Reported $ 4,830 3,148 $ 7,470 3,148 65,133 61,985 $ $ 4,322 Managed 3,782 $ 9,391 3,782 72,619 480 89,747 4,262 162,366 NA 87,172 75,194 70,932 Pre-provision profit 87,172 Total noninterest expense 158,104 Total net revenue 4,262 (a) basis $ 125,304 3,655 121,649 52,741 430 52,311 67,144 132,277 76,140 NA 76,140 434 3,582 66,710 128,695 72,563 $ 8,055 3,225 3,225 69,338 89,267 71,343 Net interest income Total noninterest revenue The Firm prepares its Consolidated Financial Statements in accordance with U.S. GAAP; these financial statements appear on pages 166-170. That presentation, which is referred to as "reported" basis, provides the reader with an understanding of the Firm's results that can be tracked consistently from year-to-year and enables a comparison of the Firm's performance with the U.S. GAAP financial statements of other companies. Non-GAAP financial measures EXPLANATION AND RECONCILIATION OF THE FIRM'S USE OF NON-GAAP FINANCIAL MEASURES 61 JPMorgan Chase & Co./2023 Form 10-K Refer to Consolidated Balance Sheets Analysis on pages 58- 60, Capital Risk Management on pages 91-101, and Liquidity Risk Management on pages 102-109, and the Consolidated Statements of Cash Flows on page 170 for a further discussion of the activities affecting the Firm's cash flows. In addition to analyzing the Firm's results on a reported basis, management reviews Firmwide results, including the overhead ratio, on a "managed" basis; these Firmwide managed basis results are non-GAAP financial measures. The Firm also reviews the results of the LOBS on a managed basis. The Firm's definition of managed basis starts, in each case, with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. These financial measures allow ⚫ For both periods, cash was used for repurchases of common stock and cash dividends on common and preferred stock. • In 2023, cash used reflected lower deposits, which included the impact of the repayment of the deposits provided to First Republic Bank by the consortium of large U.S. banks that the Firm assumed as part of the First Republic acquisition, partially offset by higher securities loaned under repurchase agreements and net proceeds from long- and short-term borrowings. The Firm's financing activities include acquiring customer deposits and issuing long-term debt and preferred stock. Financing activities • In 2022, cash used resulted from net originations of loans and higher securities purchased under resale agreements, partially offset by net proceeds from investment securities. • In 2023, cash provided resulted from net proceeds from investment securities, proceeds from sales and securitizations of loans held-for-investment and lower securities purchased under resale agreements, largely offset by net originations of loans and net cash used in the First Republic Bank acquisition. The Firm's investing activities predominantly include originating held-for-investment loans, investing in the investment securities portfolio and other short-term instruments. • In 2022, cash used reflected lower deposits, partially offset by net proceeds from long- and short-term borrowings. management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by the LOBS. Management also uses certain non-GAAP financial measures at the Firm and business-segment level because these other non-GAAP financial measures provide information to investors about the underlying operational performance and trends of the Firm or of the particular business segment, as the case may be, and therefore facilitate a comparison of the Firm or the business segment with the performance of its relevant competitors. Refer to Business Segment Results on pages 65-85 for additional information on these non-GAAP measures. Non-GAAP financial measures used by the Firm may not be comparable to similarly named non-GAAP financial measures used by other companies. The following summary table provides a reconciliation from the Firm's reported U.S. GAAP results to managed basis. 2023 $ $ 5,609 Other income Managed basis (a) Fully taxable- equivalent adjustments Reported Managed basis (a) Fully taxable- equivalent adjustments a Reported (in millions, except ratios) Year ended 2021 2022 68,837 Investing activities NA 52,555 59,562 49,748 12,072 $37,676 ΝΑ 3,582 3,582 8,490 $37,676 $49,552 3,655 ΝΑ Net income 46,166 65,874 16,322 4,262 12,060 Income tax expense $49,552 63,217 11,228 3,655 62 (a) Predominantly recognized in CIB, CB and Corporate. 57 % NM 59 % 58 % NM 59 % 54 % NM 55 % $48,334 ΝΑ $ 48,334 14,883 (13) 71,343 Investment securities, net of allowance for credit losses 631,162 ΝΑ (9,256) 6,389 NA 6,389 9,320 (9,256) ΝΑ Provision for credit losses 53,961 3,655 50,306 56,137 3,582 9,320 Income before income tax expense 61,612 4,262 (9) Loans 1,323,706 1,135,647 17 Allowance for loan losses (22,420) (19,726) 14 1,301,286 1,115,921 17 107,363 125,189 (14) 571,552 • In 2022, cash provided resulted from higher accounts payable and other liabilities, lower securities borrowed, and net proceeds from sales, securitizations, and paydowns of loans held-for-sale, partially offset by higher trading assets. • In 2023, cash provided primarily reflected net income, lower other assets, and accrued interest and accounts receivable, predominantly offset by higher trading assets, lower accounts payable and other liabilities, and higher securities borrowed. JPMorgan Chase's operating assets and liabilities primarily support the Firm's lending and capital markets activities. These assets and liabilities can vary significantly in the normal course of business due to the amount and timing of cash flows, which are affected by client-driven and risk management activities and market conditions. The Firm believes that cash flows from operations, available cash and other liquidity sources, and its capacity to generate cash through secured and unsecured sources, are sufficient to meet its operating liquidity needs. JPMorgan Chase & Co./2023 Form 10-K 58 The allowance for loan losses also reflected a reduction of $587 million, on January 1, 2023, as a result of the adoption of the Financial Instruments - Credit Losses: Troubled Debt Restructurings accounting guidance. $1.1 billion to establish the allowance for the First Republic loans in the second quarter of 2023. - $930 million in wholesale, driven by net downgrade activity and the net effect of changes in the Firm's weighted average macroeconomic outlook, and - $1.3 billion in consumer, predominantly driven by CCB, reflecting $1.4 billion in Card Services driven by loan growth, including an increase in revolving balances, partially offset by a net reduction of $176 million in Home Lending, and References in this Form 10-K to "changes to the TDR accounting guidance" pertain to the Firm's adoption of this guidance. • The allowance for loan losses increased, reflecting: growth in Auto loans due to net originations. growth in new accounts in Card Services, as well as higher revolving balances, which continued to normalize to pre- pandemic levels, and • • Loans increased, reflecting: • a net addition to the allowance for loan losses of $2.2 billion, consisting of: There was also a $408 million net reduction in the allowance for lending-related commitments recognized in other liabilities on the Consolidated balance sheets. Refer to Consolidated Results of Operations and Credit and Investment Risk Management on pages 54-57 and pages 111-134, respectively, and Notes 2, 3, 12 and 13 for additional information on loans and the total allowance for credit losses; and Business Segment Results on page 67 and Note 34 for additional information on the First Republic acquisition. Accrued interest and accounts receivable decreased due to lower client receivables related to client-driven activities in Markets. 2023 Beneficial interests issued by consolidated variable interest entities ("VIES") Long-term debt Accounts payable and other liabilities Trading liabilities Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings Deposits Liabilities December 31, (in millions) Selected Consolidated balance sheets data higher MSRs as a result of net additions primarily from purchases, and the impact of higher interest rates, partially offset by the realization of expected cash flows. Refer to Note 15 and 34 for additional information. Other assets decreased reflecting the impact of the change in the type of collateral placed with CCPs from cash to securities. • • core deposit intangibles associated with the First Republic acquisition, and other intangibles and goodwill related to the acquisition of the remaining 51% interest in CIFM, • Premises and equipment increased as a result of the construction-in-process associated with the Firm's headquarters, the First Republic acquisition, largely lease right-of-use assets, and higher capitalized software. Refer to Note 16 and 18 for additional information. Goodwill, MSRs and other intangibles increased predominantly due to: Refer to Corporate segment results on pages 84-85, Investment Portfolio Risk Management on page 134 and Notes 2 and 10 for additional information on investment securities. 2022 lower HTM securities driven by maturities and paydowns, and the transfer of securities to AFS. • Accrued interest and accounts receivable Loans, net of allowance for loan losses 6% 3,665,743 $ 3,875,393 $ (13) Premises and equipment 182,884 6 60,859 64,381 9 27,734 30,157 159,308 Goodwill, MSRS and other intangible assets Other assets Total assets lower available-for-sale ("AFS") securities driven by maturities and paydowns, predominantly offset by the impact of First Republic, net purchases, and the transfer of securities from held-to-maturity ("HTM") in the first • Investment securities decreased due to: Trading assets increased, reflecting in Markets higher debt and equity instruments on client-driven market-making activities, partially offset by lower derivative receivables, primarily as a result of market movements. Refer to Notes 2 and 5 for additional information. Refer to Note 11 for additional information on securities purchased under resale agreements and securities borrowed. Securities borrowed increased driven by Markets, reflecting a higher demand for securities to cover short positions and client-driven activities. Federal funds sold and securities purchased under resale agreements decreased, reflecting a reduction in client- driven market-making activities, partially offset by higher cash deployment in Treasury and CIO. the impacts associated with the First Republic acquisition in the first half of 2023. partially offset by the impact of maturities and paydowns of investment securities in Treasury and CIO, the net issuance of long-term debt, and • • increased reflecting the higher level of excess cash placed with the Federal Reserve Banks. The Firm's excess cash primarily resulted from: Cash and due from banks and deposits with banks quarter of 2023, and Change $ 2,400,688 $ 2,340,179 3 Consolidated cash flows analysis JPMorgan Chase & Co./2023 Form 10-K 60 60 Stockholders' equity: refer to Consolidated Statements of changes in stockholders' equity on page 169, Capital Actions on page 99, and Note 24 for additional information. Long-term debt increased, reflecting the impact of First Republic, which included the Purchase Money Note issued to the FDIC and additional FHLB advances, as well as net issuance consistent with the Firm's long-term funding plans. The increase was also attributable to net issuances of structured notes in Markets due to client demand and an increase in fair value. Refer to Liquidity Risk Management on pages 102-109 and Note 34 for additional information on the First Republic acquisition. The following is a discussion of cash flow activities during the years ended December 31, 2023 and 2022. Refer to Consolidated cash flows analysis on page 57 of the Firm's 2022 Form 10-K for a discussion of the 2021 activities. administered multi-seller conduit commercial paper held by third parties, reflecting changes in the Firm's short-term liquidity management. Refer to Liquidity Risk Management on pages 102-109; and Notes 14 and 28 for additional information on Firm-sponsored VIES and loan securitization trusts. 59 JPMorgan Chase & Co./2023 Form 10-K Accounts payable and other liabilities decreased primarily due to lower client payables related to client-driven activities in Markets, partially offset by higher accounts payable and accrued liabilities, including the $2.9 billion payable related to the FDIC special assessment. Refer to Note 19 for additional information. Trading liabilities increased due to client-driven market- making activities in Fixed Income Markets, which resulted in higher levels of short positions in debt instruments, partially offset by lower derivative payables primarily as a result of market movements. Refer to Notes 2 and 5 for additional information. Refer to Liquidity Risk Management on pages 102-109 for additional information on deposits, federal funds purchased and securities loaned or sold under repurchase agreements, and short-term borrowings; Notes 2 and 17 for deposits and Note 11 for federal funds purchased and securities loaned or sold under repurchase agreements; Business Segment Results on page 67 and Note 34 for additional information on the First Republic acquisition. Federal funds purchased and securities loaned or sold under repurchase agreements increased, reflecting the impact of a lower level of netting on reduced repurchase activity. Beneficial interests issued by consolidated VIES increased in CIB primarily driven by higher levels of Firm- (in millions) Net cash provided by/(used in) Year ended December 31, 2023 $ 56,917 $(173,600) $ 213,225 Operating activities cash and due from banks and deposits with banks Net increase/(decrease) in (16,643) (11,508) 1,871 Effect of exchange rate changes on cash $ 78,084 (129,344) 275,993 $ 107,119 67,643 (137,819) (25,571) (126,257) Financing activities Investing activities $ 12,974 Operating activities 2021 2022 327,878 $ 3,875,393 $ • a decrease in CB due to continued deposit attrition as clients seek higher-yielding investments, predominantly offset by the retention of inflows associated with disruptions in the market in the first quarter of 2023. The net increase also included $61 billion of deposits associated with First Republic, primarily reflected in CCB, AWM and CB. a decline in AWM due to continued migration into higher- yielding investments driven by the higher interest rate environment, predominantly offset by growth from new and existing customers as a result of new product offerings, and lower balances in CCB reflecting higher customer spending, 391,825 83 12,610 23,020 (3) 300,141 290,307 1 177,976 180,428 2 44,027 7 202,613 216,535 44,712 295,865 2 32 3,373,411 growth in Corporate related to the Firm's international consumer initiatives, higher balances in CIB due to net issuances of structured notes as a result of client demand, as well as deposit inflows from client-driven activities in Payments and Securities Services, partially offset by deposit attrition, including actions taken to reduce certain deposits, Deposits increased, reflecting the net impact of: Total liabilities and stockholders' equity Stockholders' equity Total liabilities • • . • 6 % 3,665,743 12 292,332 5 3,547,515 JPMorgan Chase & Co./2023 Form 10-K Overhead ratio 201 $ 489,771 Card Services 2.45 1.47 1.94 Loans: Auto 0.49 0.21 $497,263 0.05 Home . ⚫ Payments Production • Investment Banking • Auto • Card Services Home Lending Banking ⚫ Lending $ 584,367 Total assets 0.64 % (0.17) (275) 4,699 2,403 2,712 357 144 35 $5,340 $ 2,688 $ 2,761 Net charge-off/(recovery) rate Banking & Wealth Selected balance sheet data Management (c) 1.13 % 1.17 % (average) Home Lending (0.02) (0.14) Card Services & Auto (229) Home Lending Commercial Banking 2,996 2,510 247,611 $ 214,552 ΝΑ 73.12 86.08 $ $ ΝΑ $ 49,584 876 1,112 2,572 1,224 2,883 3,225 $ 253,068 50,952 $ 282,056 52,258 300,474 $ 264,928 51,662 52,634 2022 2023 Dec 31, 2022 Dec 31, 2023 Year ended December 31, 2021 $ 250,968 2,505 2,474 $ 230,109 Corporate & Investment Bank Wholesale Businesses (a) JPMorgan Chase Consumer & Community Banking Consumer Businesses The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is evaluated by the Firm's Operating Committee. Segment results are presented on a managed basis. Refer to Explanation and Reconciliation of the Firm's use of Non-GAAP Financial Measures, on pages 62-64 for a definition of managed basis. The Firm is managed on an LOB basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. BUSINESS SEGMENT RESULTS JPMorgan Chase & Co./2023 Form 10-K 64 टु (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating TCE. ΝΑ ΝΑ ΝΑ 23 % 18 % 21 % $ 202,982 $ 203,509 Asset & Wealth Management (56) 289 Home Lending (c) Refer to Note 15 for further information regarding changes in the value of the MSR asset and related hedges, and mortgage fees and related income. Refer to Note 34 for additional information on the First Republic acquisition. Noninterest expense was $34.8 billion, up 12%, reflecting: higher compensation expense, driven by an increase in employees, including the impact of First Republic in the second half of 2023 and additions primarily in bankers, advisors and technology, wage inflation and higher revenue-related compensation, as well as higher noncompensation expense, driven by the impact of First Republic, investments in marketing and technology, the increase in the FDIC assessment announced in the prior year as well as higher legal expense, partially offset by lower auto lease depreciation on lower auto lease assets. The provision for credit losses was $6.9 billion, reflecting: • net charge-offs of $5.3 billion, up $2.6 billion, predominantly driven by Card Services, as the portfolio continued to normalize to pre-pandemic levels, • • a $1.2 billion net addition to the allowance for credit losses, which included $1.4 billion in Card Services, partially offset by a net reduction of $200 million in Home Lending. The net addition in Card Services was driven by loan growth, including an increase in revolving balances, partially offset by reduced borrower uncertainty. The net reduction in Home Lending was driven by improvements in the outlook for home prices; and Refer to Note 6 for additional information on card income, asset management fees, and commissions and other fees; and Critical Accounting Estimates on pages 155-158 for credit card rewards liability. $408 million to establish the allowance for the First Republic loans and lending-related commitments in the second quarter of 2023. JPMorgan Chase & Co./2023 Form 10-K 69 Selected metrics As of or for the year ended December 31, (in millions, except employees) Selected metrics As of or for the year ended December 31, The provision in the prior year was $3.8 billion, driven by net charge-offs of $2.7 billion and a $1.1 billion net addition to the allowance for credit losses across CCB. Refer to Credit and Investment Risk Management on pages 111-134 and Allowance for Credit Losses on pages 131- 133 for a further discussion of the credit portfolios and the allowance for credit losses. lower mortgage fees and related income in Home Lending. lower auto operating lease income as a result of a decline in volume, and • 41 % 58 Overhead ratio (a) Primarily includes operating lease income and commissions and other fees. Operating lease income was $2.8 billion, $3.6 billion and $4.8 billion for the years ended December 31, 2023, 2022 and 2021, respectively. (b) Included depreciation expense on leased assets of $1.7 billion, $2.4 billion and $3.3 billion for the years ended December 31, 2023, 2022 and 2021, respectively. (c) Included MSR risk management results of $131 million, $93 million and $(525) million for the years ended December 31, 2023, 2022 and 2021, respectively. (d) Includes First Republic. Refer to page 67 for additional information. (e) Banking & Wealth Management and Home Lending included revenue associated with First Republic of $2.3 billion and $932 million, respectively, for the year ended December 31, 2023. (f) In the first quarter of 2023, the allocations of revenue and expense to CCB associated with a Merchant Services revenue sharing agreement were discontinued and are now retained in Payments in CIB. Prior- period amounts have been revised to conform with the current presentation. JPMorgan Chase & Co./2023 Form 10-K • • • 2023 compared with 2022 Net income was $21.2 billion, up 42%. Net revenue was $70.1 billion, up 28%. Net interest income was $55.0 billion, up 38%, driven by: deposit margin expansion on higher rates, partially offset by lower average deposits and the impact of lower PPP loan forgiveness in Banking & Wealth Management ("BWM"), higher Card Services NII, reflecting an increase in revolving balances, and the impact of First Republic in Home Lending. Noninterest revenue was $15.1 billion, up 2%, driven by: higher asset management fees due to the impact of First Republic as well as higher market levels and strong net inflows, higher commissions on annuity sales in BWM and higher other service fees associated with First Republic, higher net interchange income on increased debit and credit card sales volume, and In Card Services, higher annual fees and the higher net interchange income were more than offset by an increase in amortization related to new account origination costs, reflecting continued growth. Net interchange income in Card Services also reflected the impact of a reduction in rewards costs and partner payments in the first quarter of 2023 related to a periodic tax refund on airline miles redeemed and an increase to the rewards liability due to adjustments to certain reward program terms in the second quarter of 2023; • higher travel-related commissions in Card Services, predominantly offset by • (in millions, except ratio data) 2023 2022 2021 259,181 Card Services 211,175 Auto 77,705 Total loans 579,203 Deposits 1,094,738 (e) Equity 55,500 29,008 172,554 185,175 68,191 454,928 1,131,611 50,000 35,095 Home Lending 180,529 154,296 69,138 439,058 1,148,110 50,000 Card Services Auto Total net charge-offs/ (recoveries) 340 370 (d) Period-end Home Lending (b) Management 2023 2022 2021 Credit data and quality Selected balance sheet data (period-end) statistics Nonaccrual loans (a)(b) $ 3,740 $ 3,899 $ 4,875 Total assets $ 642,951 $ 514,085 $ 500,370 Net charge-offs/(recoveries) Loans: Banking & Wealth Banking & Wealth Management (a) (d) 31,142 29 % 57 Tangible book value per share Tangible common equity Total loans 526,355 Deposits 1,126,552 (g) Equity 54,349 31,545 176,285 163,335 68,098 439,263 1,162,680 50,000 44,906 181,049 72,674 Total net charge-off/ (recovery) rate 0.62 % 0.66 % 30+ day delinquency rate 140,405 Home Lending (d)(e) 0.66 % 0.83 % 1.25 % 67,624 1.02 % Auto 191,424 Card Services (a) Net interest income - managed basis adjustments Fully taxable-equivalent $ 66,710 $ 52,311 $ 89,267 Net interest income - reported 2023 Year ended December 31, (in millions, except rates) 8,243 4,789 $ 67,144 $ 52,741 430 2021 434 2022 480 In addition to reviewing net interest income, net yield, and noninterest revenue on a managed basis, management also reviews these metrics excluding Markets, as shown below. Markets consists of CIB's Fixed Income Markets and Equity Markets. These metrics, which exclude Markets, are non- GAAP financial measures. Management reviews these metrics to assess the performance of the Firm's lending, investing (including asset-liability management) and deposit-raising activities, apart from any volatility associated with Markets activities. In addition, management also assesses Markets business performance on a total revenue basis as offsets may occur across revenue lines. Management believes that these measures provide investors and analysts with alternative measures to analyze the revenue trends of the Firm. Net interest income, net yield, and noninterest revenue excluding Markets (f) 232,115 Card Services $ 89,747 2.14 1.04 (f) 578 12,453 742 $ 722 867 11,200 715 $ 697 660 10,250 733 Total allowance for loan losses (g) Home Lending $14,458 $13,504 Card Services Auto (a) At December 31, 2023, 2022 and 2021, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $123 million, $187 million and $342 million, respectively. These amounts have been excluded based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. (b) At December 31, 2023, 2022 and 2021, generally excludes loans that were under payment deferral programs offered in response to the COVID-19 pandemic. (c) At December 31, 2023, 2022 and 2021, included $94 million, $350 million and $5.4 billion of loans, respectively, in Business Banking under the PPP. The Firm does not expect to realize material credit losses on PPP loans because the loans are guaranteed by the SBA. (d) At December 31, 2023, 2022 and 2021, the principal balance of loans under payment deferral programs offered in response to the COVID-19 pandemic was $29 million, $449 million and $1.1 billion in Home Lending, respectively. Loans that are performing according to their modified terms are generally not considered delinquent. (e) At December 31, 2023, 2022 and 2021, excluded mortgage loans insured by U.S. government agencies of $176 million, $258 million and $405 million, respectively, that are 30 or more days past due. These amounts have been excluded based upon the government guarantee. (f) Includes First Republic. (g) On January 1, 2023, the Firm adopted changes to the TDR accounting guidance. The adoption of this guidance resulted in a net decrease in the allowance for loan losses of $591 million, driven by residential real estate and credit card. Refer to Note 1 for further information. 70 JPMorgan Chase & Co./2023 Form 10-K $12,340 $ 685 Management Banking & Wealth 433,984 1,054,956 50,000 Auto 1.19 1.01 0.64 90+ day delinquency rate - Card Services 1.05 % 0.68 % 0.50 % Employees 141,640 135,347 128,863 (a) At December 31, 2023, 2022 and 2021, included $94 million, $350 million and $5.4 billion of loans, respectively, in Business Banking under the PPP. (b) At December 31, 2023, 2022 and 2021, Home Lending loans held- for-sale and loans at fair value were $3.4 billion, $3.0 billion and $14.9 billion, respectively. (c) Average Home Lending loans held-for sale and loans at fair value were $4.8 billion, $7.3 billion and $15.4 billion for the years ended December 31, 2023, 2022 and 2021, respectively. (d) At December 31, 2023, included $4.0 billion and $90.7 billion for Banking & Wealth Management and Home Lending, respectively, associated with First Republic. (e) Includes First Republic. In the fourth quarter of 2023, CCB transferred certain deposits associated with First Republic to AWM, CB, and CIB. Refer to page 67 for additional information. (f) Average Banking & Wealth Management and Home Lending loans associated with First Republic were $2.4 billion and $60.2 billion, respectively, for the year ended December 31, 2023. (g) Included $39.4 billion associated with First Republic for the year ended December 31, 2023. Allowance for loan losses 1.45 (294) $ 90,041 $3,325,708 19,151 24,195 28,086 revenue Less: Markets noninterest 72,563 65,133 $ 72,619 $ $ Noninterest revenue managed basis 3,225 3,148 3,782 adjustments Fully taxable-equivalent 69,338 61,985 $ 68,837 $ $ Noninterest revenue - excluding Markets $ 44,533 $ Add: Certain deferred tax liabilities (a) Less: Other intangible assets Less: Goodwill Common stockholders' equity (in millions, except per share and ratio data) Average The following summary table provides a reconciliation from the Firm's common stockholders' equity to TCE. TCE, ROTCE and TBVPS are each non-GAAP financial measures. TCE represents the Firm's common stockholders' equity (i.e., total stockholders' equity less preferred stock) less goodwill and identifiable intangible assets (other than MSRs), net of related deferred tax liabilities. ROTCE measures the Firm's net income applicable to common equity as a percentage of average TCE. TBVPS represents the Firm's TCE at period-end divided by common shares at period-end. TCE, ROTCE and TBVPS are utilized by the Firm, as well as investors and analysts, in assessing the Firm's use of equity. TCE, ROTCE and TBVPS 63 JPMorgan Chase & Co./2023 Form 10-K (b) Refer to pages 75-76 for further information on Markets. amounts are used where applicable. (a) Interest includes the effect of related hedges. Taxable-equivalent 27,792 $ 28,984 $ 27,394 $ revenue (b) Memo: Total Markets net 40,938 $ 53,412 Noninterest revenue - reported 1.91 % 2.60 % 3.85 % Certain U.S. GAAP and non-GAAP financial measures are calculated as follows: Calculation of certain U.S. GAAP and non-GAAP financial measures $ 62,355 $ 44,498 Average interest-earning assets Net interest income, excluding Markets (a) income Less: Markets net interest (b) 1.64 % 2.00 % 2.70 % Net yield on average interest-earning assets - managed basis $2,395,884 $2,327,704 $2,339,931 assets excluding Markets Average interest-earning 888,238 953,195 985,777 (b) Less: Average Markets interest-earning assets $3,349,079 $3,215,942 Book value per share ("BVPS") Return on tangible common equity Common stockholders' equity at period-end / Common shares at period-end Total noninterest expense / Total net revenue ROA 0.93 0.50 (0.03) interest-earning assets excluding Markets Net yield on average assets (b) Markets interest-earning Net yield on average The Firm also reviews the allowance for loan losses to period-end loans retained excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB's allowance coverage ratio. Management believes that these measures help investors understand the effect of these items on reported results and provide an alternative presentation of the Firm's performance. Pre-provision profit, which represents total net revenue less total noninterest expense. Adjusted expense, which represents noninterest expense excluding Firmwide legal expense, and • . In addition, the Firm reviews other non-GAAP measures such as: Tangible common equity at period-end / Common shares at period-end * Represents net income applicable to common equity TBVPS Net income* / Average tangible common equity Net income* / Average common stockholders' equity ROTCE ROE Reported net income / Total average assets Overhead ratio 503 38 % 50 Financial ratios 5,246 4,213 6,143 21,107 (a) (a) (947) 1,268 1,970 25 % (1,174) 121 14,129 13 % 20,957 41 % (a) (a) (6,989) 3,813 14,916 29 % 38 % 21,232 6,899 1,158 14,925 14 % 20 % 16 % 21 % $ 125,304 $132,277 $162,366 $ (3,483) 80 1,034 5,601 $ 8,038 $ $ 17,748 $ 16,957 11,829 10,919 12,780 7,047 $ 19,827 2021 2022 2023 2021 Total Corporate 2022 2023 2021 2022 Asset & Wealth Management 2023 Year ended December 31, (in millions, except ratios) Total net revenue Total noninterest expense Pre-provision profit/(loss) Provision for credit losses 5,967 5,919 6,814 26,390 (a) (a) $ 70,148 $ 54,814 2021 2022 2023 Corporate & Investment Bank Year ended December 31, (in millions, except ratios) Total net revenue Commercial Banking Total noninterest expense Pre-provision profit/(loss) Provision for credit losses Net income/(loss) Return on equity ("ROE") Consumer & Community Banking Refer to Line of business equity on page 98 for additional information on capital allocation. The amount of capital assigned to each business segment is referred to as equity. The Firm's current allocation methodology incorporates Basel III Standardized risk- weighted assets ("RWA") and the global systemically important banks ("GSIB") surcharge, both under rules currently in effect, as well as a simulation of capital in a severe stress environment. At least annually, the assumptions, judgments and methodologies used to allocate capital are reassessed and, as a result, the capital allocated to the LOBS may change. Capital allocation Refer to Capital Risk Management on pages 91-101 for additional information. The allocated cost of unsecured long-term debt is included in a business segment's net interest income, and net income is reduced by preferred stock dividends, to arrive at a business segment's net income applicable to common equity. Segment Results - Managed Basis Debt expense and preferred stock dividend allocation As part of the funds transfer pricing process, almost all of the cost of the credit spread component of outstanding unsecured long-term debt and preferred stock dividends is allocated to the reportable business segments, while the balance of the cost is retained in Corporate. The methodology to allocate the cost of unsecured long-term debt and preferred stock dividends to the business segments is aligned with the relevant regulatory capital requirements and funding needs of the LOBS, as applicable. Foreign exchange risk is transferred from the LOBS and Other Corporate to Treasury and CIO for certain revenues and expenses. Treasury and CIO manages these risks centrally and reports the impact of foreign exchange rate movements related to the transferred risk in its results. Refer to Market Risk Management on page 143 for additional information. Foreign exchange risk The following tables summarize the Firm's results by segment for the periods indicated. (a) 34,819 31,208 20,752 4,041 4,719 5,378 25,553 (a) (a) 2021 $ 10,008 2022 $ 11,533 $ 15,546 (a) 2023 2021 $51,943 $ 48,102 27,350 (a) 2022 2023 $48,807 28,594 20,213 (a) $49,879 29,028 20,851 23,606 35,329 10,168 6,038 2,437 (954) The following table presents selected impacts to CCB, CB, AWM and Corporate associated with First Republic from the acquisition date of May 1, 2023. Segment information related to First Republic (a) Includes certain revenues that are reported as investment banking product revenue in CB, and excludes the net impact of equity investments. 800 779 715 1,887 2,408 2,158 Merchant processing volume (in billions) Average deposits (in billions) (in millions) (b) At December 31, 2023, included $144.6 billion of client investment assets associated with First Republic. 2021 2022 2023 $18,248 $13,909 $ 9,861 Total net revenue (a) 7,463 8,166 8,971 Number of client advisors (in millions, except where otherwise noted) Year ended December 31, (a) Consists of Global Private Bank in AWM and client investment assets in J.P. Morgan Wealth Management in CCB. Selected Income Statement Data Revenue Asset management fees 876 4,055 2,862 503 201 489 (b) 387 $ - $ - $ - $ 387 $ Total Corporate Asset & Wealth Management As of or for the year ended December 31, 2023 Commercial Banking Consumer & Community Banking Provision for credit losses Total net revenue Net interest income Noninterest revenue All other income 2,438 $ 2,456 $ 3,177 $ 81 22 (743) 2,821 NM 33 % 25 % 31 % Return on equity ("ROE") 4,737 171 (227) 128 4,365 5,227 Net income/(loss) 159 53,961 56,137 75,194 71,343 76,140 87,172 1,802 (5,285) 9,320 Markets activities, and contributed to margin expansion on deposits. 6,389 (3,713) (b) Client assets (in billions) (a) 2021 2022 2023 Year ended December 31, Selected metrics - J.P. Morgan Payments Selected metrics - Wealth Management The following tables present key metrics for Wealth Management, which consists of the Global Private Bank in AWM and J.P. Morgan Wealth Management in CCB; and total revenue and key metrics for J.P. Morgan Payments, which consists of payments activities in CIB and CB. This presentation is intended to provide investors with additional information concerning Wealth Management and J.P. Morgan Payments, each of which consists of similar business activities conducted across LOBS to serve different types of clients and customers. Selected Firmwide Metrics JPMorgan Chase & Co./2023 Form 10-K 66 (a) In the first quarter of 2023, the allocations of revenue and expense to CCB associated with a Merchant Services revenue sharing agreement were discontinued and are now retained in Payments in CIB. Prior-period amounts have been revised to conform with the current presentation. 19 % 14 % 17 % NM NM 48,334 37,676 49,552 (9,256) Return on equity 65 As a result of the higher interest rate environment, the cost of funds for assets and the credits earned for liabilities have generally increased, impacting the business segments' net interest income. During the period ended December 31, 2023, this has resulted in higher cost of funds for loans and 70,148 54,814 49,879 Provision for credit losses (d) 6,899 3,813 (6,989) Noninterest expense Total net revenue Compensation expense 13,092 12,142 Noncompensation expense (f) (f) 19,648 18,116 16,886 Total noninterest expense 15,171 32,787 39,928 55,030 $ 3,034 2,794 1,175 1,236 2,159 (f) (f) Card income All other income (a) Noninterest revenue Net interest income 2,532 2,469 3,364 (d) (f) (f) 4,773 5,131 5,741 15,118 14,886 17,092 (d) (d) $ 3,316 2,734 34,819 29,028 $30,059 $23,786 5,291 20,802 (f) (f) Mortgage fees and related income details: Production revenue 421 497 2,215 3,674 21,081 Net mortgage servicing 754 739 (56) Mortgage fees and related Banking & Wealth Management income $ 1,175 $ 1,236 $ 2,159 revenue 22,809 Card Services & Auto 4,140 Income before income tax expense 28,430 19,793 27,840 (f) (f) Income tax expense 7,198 Net income $21,232 30,142 4,877 $14,916 6,883 $20,957 Revenue by line of business Banking & Wealth Management $43,199 (e) (e) Home Lending 31,208 (d) 3,282 Asset management fees Mortgage fees and related income Banking • Real Estate Lending Servicing ⚫ Business ⚫ J.P. Morgan Wealth Management Banking • Consumer Management 2,862 Portfolios 4,442 704 668 (55) 3,718 3,277 905 1,171 2,807 8,160 2,401 Markets & Securities Services • Fixed Income Markets The funds transfer pricing process considers the interest rate and liquidity risk characteristics of assets and liabilities and off-balance sheet products. Periodically, the methodology and assumptions utilized in the FTP process are adjusted to reflect economic conditions and other factors, which may impact the allocation of net interest income to the segments. Funds transfer pricing ("FTP") is the process by which the Firm allocates interest income and expense to the LOBS and Other Corporate and transfers the primary interest rate risk and liquidity risk to Treasury and CIO. Funds transfer pricing allocated based on the actual cost and use of services provided. In contrast, certain costs and investments related to corporate support units, technology and operations that are not currently utilized by any LOB are not allocated to the business segments and are retained in Corporate. Expense retained in Corporate generally includes costs that would not be incurred if the segments were stand-alone businesses, and other items not solely aligned with a particular business segment. Where business segments use services provided by corporate support units, or another business segment, the costs of those services are allocated to the respective business segments. The expense is generally Expense allocation When business segments join efforts to sell products and services to the Firm's clients and customers, the participating business segments may agree to share revenue from those transactions. Revenue is generally recognized in the segment responsible for the related product or service, with allocations to the other segment(s) involved in the transaction. The segment results reflect these revenue-sharing agreements. Revenue sharing Description of business segment reporting methodology Results of the business segments are intended to present each segment as if it were a stand-alone business. The management reporting process that derives business segment results includes the allocation of certain income and expense items. The Firm periodically assesses the assumptions, methodologies and reporting classifications used for segment reporting, and therefore further refinements may be implemented in future periods. The Firm also assesses the level of capital required for each LOB on at least an annual basis. The Firm's LOBS also provide various business metrics which are utilized by the Firm and its investors and analysts in assessing performance. (a) As a result of the organizational changes that were announced on January 25, 2024, the Firm will be reorganizing its business segments to reflect the manner in which the segments will be managed. The reorganization of the business segments is expected to be effective in the second quarter of 2024. Refer to Recent events on page 52 for additional information. ⚫ Global Private Bank Management ⚫ Asset • Commercial Real Estate Banking • Corporate Client Banking • Middle Market Banking & Other Adjustments ⚫ Credit • Securities Services • Equity Markets 421 Selected metrics 731 128 (d) 144,602 (d) 60,971 (a) In the fourth quarter of 2023, CCB transferred certain deposits associated with First Republic to AWM, CB and CIB. (b) Included the preliminary estimated bargain purchase gain of $2.7 billion recorded in other income. For the year ended December 31, 2023, reflects measurement period adjustments of $63 million, resulting in an estimated bargain purchase gain of $2.8 billion for the year ended December 31, 2023. Refer to Note 34 for additional information. (c) Included $360 million of restructuring and integration costs. (d) Excluded $1.9 billion of loans and $508 million of deposits allocated to CIB. The following sections provide a comparative discussion of the Firm's results by segment as of or for the years ended December 31, 2023 and 2022, unless otherwise specified. JPMorgan Chase & Co./2023 Form 10-K 40 67 CONSUMER & COMMUNITY BANKING Consumer & Community Banking offers products and services to consumers and small businesses through bank branches, ATMs, digital (including mobile and online) and telephone banking. CCB is organized into Banking & Wealth Management (including Consumer Banking, J.P. Morgan Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card Services & Auto. Banking & Wealth Management offers deposit, investment and lending products, cash management, payments and services. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card Services issues credit cards and offers travel services. Auto originates and services auto loans and leases. Selected income statement data Year ended December 31, (in millions, except ratios) Revenue Lending- and deposit- related fees 68 2023 2022 2021 $ 3,356 $ JPMorgan Chase & Co./2023 Form 10-K 11,436 12,098 38,495 6,163 1,280 (c) 1,219 45 50 1,033 2,347 1,244 98 753 2,015 4,110 Noninterest expense Net income Selected Balance Sheet Data (period-end) Loans $ Deposits (a) 94,671 42,710 $ $ As of or for the year ended (g) (in billions, except ratios (d) Total payments transaction volume includes debit and credit card sales volume and gross outflows of ACH, ATM, teller, wires, BillPay, PayChase, Zelle, person-to-person and checks. (c) Users of all mobile platforms who have logged in within the past 90 days. (a) The Consumer and Small business customers metrics include unique individuals, and businesses and legal entities, respectively, that have financial ownership or decision-making power with respect to accounts; these metrics exclude customers under the age of 18. Where a customer uses the same unique identifier as both a Consumer and a Small business, the customer is included in both metrics. For information concerning the Households metric previously disclosed, refer to the Glossary of terms and acronyms on pages 315-321. (b) Users of all web and/or mobile platforms who have logged in within the past 90 days. 19.1 14.3 10.9 operating lease assets Average auto $ 43.6 $ 30.4 $ 41.3 origination volume Loan and lease Auto 8.0 9.6 10.0 opened (in millions) New credit card accounts 10.51 % 9.88 9.87 % 9.77 9.61 Net yield on average loans 9.72 % Net revenue rate $ 893.5 $1,064.7 JPMorgan Chase & Co./2023 Form 10-K (e) Includes assets invested in managed accounts and J.P. Morgan mutual funds where AWM is the investment manager. Refer to AWM segment results on pages 81-83 for additional information. At December 31, 2023, included $144.6 billion of client investment assets associated with First Republic. (f) Firmwide mortgage origination volume was $41.4 billion, $81.8 billion and $182.4 billion for the years ended December 31, 2023, 2022 and 2021, respectively. (g) Excludes First Republic. 49 57 59 25 % 14 % 13 % 2021 2022 2023 Revenue by business Investment Banking revenue Compensation expense as percentage of total net Overhead ratio $1,163.6 Return on equity (in millions, except ratios) Year ended December 31, Selected income statement data from municipal bonds of $3.6 billion, $3.0 billion and $3.0 billion for the years ended December 31, 2023, 2022 and 2021, respectively. (c) In the first quarter of 2023, the allocations of revenue and expense to CCB associated with a Merchant Services revenue sharing agreement were discontinued and are now retained in Payments in CIB. Prior- period amounts have been revised to conform with the current presentation. Year ended December 31, Selected income statement data research. Markets & Securities Services also includes Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. The Corporate & Investment Bank, which consists of Banking and Markets & Securities Services, offers a broad suite of investment banking, market-making, prime brokerage, lending, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, merchants, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Payments, which provides services, that enable clients to manage payments globally across liquidity and account solutions, commerce solutions, clearing, trade and working capital. Markets & Securities Services includes Markets, a global market-maker across products, including cash and derivative instruments, which also offers sophisticated risk management solutions, prime brokerage, clearing and CORPORATE & INVESTMENT BANK 71 (j) Included origination volume under the PPP of $10.6 billion for the year ended December 31, 2021. The program ended on May 31, 2021 for new applications. (i) Included $2.3 billion for the year ended December 31, 2023, associated with First Republic. (h) Included $39.4 billion for the year ended December 31, 2023, associated with First Republic. Financial ratios 29 commercial card Card Services 13.9 718.1 4.3 647.1 951.1 Client investment assets (e) 4.8 origination volume Business Banking $ 37.5 $ 22.3 $ 19.6 loans Business Banking average 1.27 % 1.71 % 2.84 % Deposit margin $1,035.4 $1,145.7 $1,111.7 (h) Average deposits Banking & Wealth Management 5.0 5.6 5.9 (g) (j) Number of client advisors 5,456 5,029 (period-end) MSR carrying value serviced (period-end) 5.5 8.0 8.5 $ 519.2 $ 584.3 $ 631.2 $ 162.7 $ 65.4 35.1 $ Sales volume, excluding Third-party mortgage loans volume $ 91.8 70.9 38.5 26.9 12.7 Correspondent $ $ 22.4 Retail (i) volume by channel Mortgage origination Home Lending 4,725 Total mortgage origination volume (in trillions)' 29 $ 6,243 Compensation expense Noninterest expense (1,174) 1,158 121 Provision for credit losses 51,943 48,102 48,807 (b) Total net revenue 13,540 11,900 8,492 Net interest income 38,403 36,202 40,315 Noninterest revenue 663 621 1,578 All other income (c) (c) (c) 1,108 1,249 14,345 13,918 13,096 Noncompensation expense December 31, JPMorgan Chase & Co./2023 Form 10-K (b) In the first quarter of 2023, the allocations of revenue and expense to CCB associated with a Merchant Services revenue sharing agreement were discontinued and are now retained in Payments in CIB. Prior- period amounts have been revised to conform with the current presentation. (a) Consists primarily of centrally managed credit valuation adjustments ("CVA"), funding valuation adjustments ("FVA") on derivatives, other valuation adjustments, and certain components of fair value option elected liabilities, which are primarily reported in principal transactions revenue. Results are presented net of associated hedging activities and net of CVA and FVA amounts allocated to Fixed Income Markets and Equity Markets. Refer to Notes 2, 3 and 24 for additional information. 72 (a) Includes CB's share of revenue from investment banking products sold to CB clients through the CIB that is subject to a revenue sharing arrangement which is reported as a reduction in All other income. (b) Includes tax-equivalent adjustments, predominantly due to income tax credits and other tax benefits related to alternative energy investments; income tax credits and amortization of the cost of investments in affordable housing projects; and tax-exempt income 6,457 $21,107 4,669 $14,925 $14,129 Net income (c) (c) 5,963 (c) Income tax expense 19,594 20,092 expense Income before income tax 25,553 27,350 28,594 Total noninterest expense 12,457 13,432 14,249 (c) (c) 27,564 25 1,450 4,995 4,488 4,772 Securities Services 10,529 10,367 8,979 Equity Markets 16,865 18,617 18,813 Fixed Income Markets 19,971 15,466 16,523 Total Banking 1,001 1,377 1,007 Lending 6,464 7,579 9,273 Payments (b) (b) $12,506 $ 6,510 4,328 Credit Adjustments & Other (a) (280) (836) 5,058 4,821 Commissions and other fees 2,514 2,419 2,213 Lending- and deposit-related fees $13,359 15,764 $ 6,929 19,926 23,671 Principal transactions $ 6,582 Investment banking fees Card income (a) 2021 2022 2023 (in millions) $51,943 $48,102 $48,807 Total net revenue 31,972 32,636 32,284 Total Markets & Securities Services 250 Revenue Total payments transaction (f) $1,555.4 5.7 6.4 (g) customers (in millions) (a) $1,360.7 CCB Small business 76.5 82.1 Banking & Wealth (in millions)(a) CCB Consumer customers Business Metrics 2021 2022 2023 Number of branches 4,897 79.2 and where otherwise noted) 4,787 $1,678.6 sales volume Debit and credit card 45,452 49,710 53,828 (g) (in thousands) 58,857 63,136 66,983 Active mobile customers (in thousands) (b) Active digital customers 5.3 4,790 (g) $ 809 $ 766 $ 740 54 Nonaccrual loans held-for-sale satisfactions $ 740 766 $ 809 $ Total nonaccrual loans and loans at fair value Nonaccrual loans retained (a) Assets acquired in loan Nonaccrual loans: (a) As of December 31, 2023, 2022 and 2021, total loans included $36 million, $132 million, and $1.2 billion of loans, respectively, under the PPP, of which $32 million, $123 million and $1.1 billion were in Middle Market Banking, respectively. $ 71 (b) Includes First Republic. Refer to page 67 for additional information. (c) As of December 31, 2023, included $5.9 billion and $32.6 billion for Middle Market Banking and Commercial Real Estate Banking, respectively, associated with First Republic. (d) Average loans retained associated with First Republic were $26.8 billion for the year ended December 31, 2023. (e) In the fourth quarter of 2023, certain deposits associated with First Republic were transferred from CCB. Refer to page 67 for additional information. (f) Average Middle Market Banking and Commercial Real Estate Banking loans associated with First Republic were $4.2 billion and $22.5 billion, respectively, for the year ended December 31, 2023. JPMorgan Chase & Co./2023 Form 10-K 79 Selected metrics As of or for the year ended December 31, (in millions, except ratios) 17 2023 2021 Credit data and quality statistics Net charge-offs/(recoveries) $ 316 $ 84 Nonperforming assets 2022 $ 4,154 $ Allowance for loan losses to period-end loans retained 1.80 1.42 1.08 Allowance for loan losses to nonaccrual loans retained (a) 619 434 300 Nonaccrual loans to period-end total loans 0.29 0.33 0.36 (a) Allowance for loan losses of $156 million, $153 million and $124 million was held against nonaccrual loans retained at December 31, 2023, 2022 and 2021, respectively. (b) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. 0.04% 0.04% 0.12% (b) 863 766 $ 757 Allowance for credit losses: Allowance for loan losses $ 5,005 $ 3,324 $ 2,219 Total nonperforming assets Allowance for lending-related commitments 830 749 Total allowance for credit losses $ 5,806 (c) (d) Includes First Republic. Refer to page 67 for additional information. (e) Middle Market Banking and Commercial Real Estate Banking included $216 million and $687 million, respectively, for the year ended December 31, 2023, associated with First Republic. $ 2,968 Net charge-off/(recovery) rate" 801 (c) Includes gross revenues earned by the Firm that are subject to a revenue sharing arrangement between CB and the CIB for Investment Banking and Markets' products sold to CB clients. This includes revenues related to fixed income and equity markets products. Refer to Business Segment Results on page 65 for a discussion of revenue sharing. 14,687 (a) In the third quarter of 2023, certain revenue from CIB Markets products was reclassified from payments to investment banking. Prior- period amounts have been revised to conform with the current presentation. Investment banking (a (a)(b) loans at fair value 1,167 1,064 1,611 Other Total loans 136 Total net revenue $ 15,546 254 $ 11,533 115 $ 10,008 Deposits Equity 1,060 $268,345 267,758 29,507 1,350 (e) $ 223,738 294,180 25,000 3,122 $205,042 301,343 Loans held-for-sale and 24,000 3,653 8,250 Year ended December 31, (in millions, except ratios) 2023 2022 2021 Total assets $ 287,851 $243,108 $ 225,548 Revenue by product Loans: (d) Lending $ 5,993 $ 4,524 $ 4,629 Loans retained (d) 267,285 222,388 201,920 Payments (a) 5,691 Investment Banking and Markets revenue, gross (c) $ 3,393 2,461 20 $ 11,533 2,419 Other 331 168 222 77 $ 10,008 Total loans $ 268,345 $ 223,738 $ 205,042 Employees 17,867 (c) As of December 31, 2023, included a $729 million allowance for First Republic. 12,902 Financial ratios Return on equity Overhead ratio 20 % 35 16 % 41 21 % 40 $ 15,546 Total net revenue 90 Other $ 2,978 $ 5,092 Average loans by client segment Revenue by client segment Middle Market Banking (e) $ 7,371 Corporate Client Banking Commercial Real Estate 4,777 $ 5,134 3,918 $ 4,004 3,508 (b) Includes CB's share of revenue from Investment Banking and Markets' products sold to CB clients through the CIB which is reported in All other income. Middle Market Banking Corporate Client Banking Commercial Real Estate Banking (f) $ 60,128 44,361 (f) 132,114 105,459 100,331 (e) Banking 3,308 $ 77,130 $ 67,830 58,770 50,281 80 2023 compared with 2022 ASSET & WEALTH MANAGEMENT Equity 2023 2022 2021 69 % 73 % 69 % 40 68 54 3 years 67 76 73 5 years 71 81 80 Selected balance sheet data (period-end)(c) Total assets Deposits Loans 1 year % of JPM mutual fund assets and ETFs ranked in 1st or 2nd quartile: The provision in the prior year was $128 million driven by a net addition to the allowance for credit losses. Global Private Bank Asset & Wealth Management 31 30 35 38 35 39 35 $245,512 33 (a) Includes the amortization of the purchase discount on certain acquired lending-related commitments associated with First Republic. The discount is deferred in other liabilities and recognized on a straight- line basis over the commitment period and was largely recognized in the current year as the commitments are generally short term. Refer to Note 34 for additional information. (b) Includes the gain on the original minority interest in CIFM upon the Firm's acquisition of the remaining 51% interest in the entity. JPMorgan Chase & Co./2023 Form 10-K 81 Asset Management has two high-level measures of its overall fund performance. • Percentage of active mutual fund and active ETF assets under management in funds rated 4- or 5-star: Mutual fund rating services rank funds based on their risk adjusted performance over various periods. A 5-star rating is the best rating and represents the top 10% of industry-wide ranked funds. A 4-star rating represents the next 22.5% of industry-wide ranked funds. A 3-star rating represents the next 35% of industry-wide ranked funds. A 2-star rating represents the next 22.5% of industry-wide ranked funds. A 1-star rating is the worst rating and represents the bottom 10% of industrywide ranked funds. An overall Morningstar rating is derived from a weighted average of the performance associated with a fund's three-, five and ten-year (if applicable) Morningstar Rating metrics. For U.S.- domiciled funds, separate star ratings are provided at the individual share class level. The Nomura “star rating" is based on three-year risk-adjusted performance only. Funds with fewer than three years of history are not rated and hence excluded from these rankings. All ratings, the assigned peer categories and the asset values used to derive these rankings are sourced from the applicable fund rating provider. Where applicable, the fund rating providers redenominate asset values into U.S. dollars. The percentage of AUM is based on star ratings at the share class level for U.S.-domiciled funds, and at a "primary share class" level to represent the star rating of all other funds, except for Japan, for which Nomura provides ratings at the fund level. The performance data may have been different if all share classes had been included. Past performance is not indicative of future results. • Percentage of active mutual fund and active ETF assets under management in funds ranked in the 1st or 2nd quartile (one, three and five years):All quartile rankings, the assigned peer categories and the asset values used to derive these rankings are sourced from the fund rating providers. Quartile rankings are based on the net-of-fee absolute return of each fund. Where applicable, the fund rating providers redenominate asset values into U.S. dollars. The percentage of AUM is based on fund performance and associated peer rankings at the share class level for U.S.-domiciled funds, at a "primary share class" level to represent the quartile ranking for U.K., Luxembourg and Hong Kong SAR funds and at the fund level for all other funds. The performance data may have been different if all share classes had been included. Past performance is not indicative of future results. "Primary share class” means the C share class for European funds and Acc share class for Hong Kong SAR and Taiwan funds. If these share classes are not available, the oldest share class is used as the primary share class. Selected metrics As of or for the year ended December 31, (in millions, except ranking data, ratios and employees) % of JPM mutual fund assets and ETFS rated as 4- or 5- star(a) 37 The provision for credit losses was $159 million, predominantly driven by a $146 million addition to the allowance for credit losses to establish the allowance for the First Republic loans and lending-related commitments in the second quarter of 2023. $232,037 (d) Net charge-offs/(recoveries) Nonaccrual loans Allowance for credit losses: Allowance for loan losses Allowance for lending- related commitments Total allowance for credit losses $ 13 $ (7) $ 26 650 459 708 $ 633 $ 494 $ 365 28 20 18 (g) Number of Global Private Bank client advisors Credit data and quality statistics -c (c) Employees Loans Deposits Equity 2,738 227,929 233,232 214,006 218,271 (e) 233,130 282,052 17,000 17,000 14,000 Selected balance sheet data $234,425 (average)(c) $240,222 220,487 216,178 16,671 (f) (e) $232,438 $217,187 215,582 198,487 261,489 230,296 17,000 14,000 28,485 26,041 22,762 3,515 3,137 Total assets JPMorgan Chase & Co./2023 Form 10-K Noninterest expense was $12.8 billion, up 8%, predominantly driven by higher compensation, including continued growth in private banking advisor teams, revenue-related compensation and the impacts of closing the Global Shares and J.P. Morgan Asset Management China acquisitions. higher net interest income on higher average loans associated with First Republic, and from deposit margin expansion on higher rates, largely offset by lower average deposits, and 2021 Revenue Asset management fees $11,826 $11,510 $11,518 • Commissions and other fees 697 662 $ 815 (a)(b) All other income 1,037 335 Noninterest revenue 13,560 Net interest income 6,267 Total net revenue 19,827 2022 2023 (in millions, except ratios) Year ended December 31, Asset & Wealth Management, with client assets of $5.0 trillion, is a global leader in investment and wealth management. Asset Management Offers multi-asset investment management solutions across equities, fixed income, alternatives and money market funds to institutional and retail investors providing for a broad range of clients' investment needs. Global Private Bank Provides retirement products and services, brokerage, custody, estate planning, lending, deposits and investment management to high net worth clients. The majority of AWM's client assets are in actively managed portfolios. Selected income statement data $ 208,443 Net income was $5.2 billion, up 20%. Net revenue was $19.8 billion, up 12%. Net interest income was $6.3 billion, up 20%. Noninterest revenue was $13.6 billion, up 8%. 12,507 5,241 17,748 Revenue from Asset Management was $9.1 billion, up 4%, driven by: • a gain of $339 million on the original minority interest in CIFM upon the Firm's acquisition of the remaining 51% interest in the entity, and higher asset management fees driven by strong net inflows largely offset by the net impact of foreign exchange rate movements, as well as the removal of most money market fund fee waivers in the prior year, largely offset by . lower performance fees, and • lower NII due to higher funding costs. • higher noninterest revenue, predominantly driven by the amortization of the purchase discount on certain acquired lending-related commitments associated with First Republic, partially offset by net investment valuation losses. 738 13,071 • Revenue by line of business Asset Management Global Private Bank $ 9,129 10,698 Total net revenue $19,827 $ 8,818 8,930 $17,748 $ 9,246 7,711 $16,957 Financial ratios Return on equity Overhead ratio Pre-tax margin ratio: Asset Management 1,528 སྐ 31 % 25 % 33 % 64 67 64 Revenue from Global Private Bank was $10.7 billion, up 20%, driven by: $ 4,737 6,265 5,791 1,426 $ 4,365 $ 5,227 Provision for credit losses 159 128 (227) Noninterest expense Compensation expense 7,115 6,336 Noncompensation expense 5,665 3,886 16,957 5,493 Total noninterest expense 12,780 11,829 10,919 Income before income tax expense 6,888 Income tax expense 1,661 Net income 5,692 5,227 $ 234,586 2,223 $ 208,443 24,000 218 7 8,243 1,127 7,116 4,789 (377) 5,166 19,151 9,402 4 9,749 10,744 13,451 (a) The decline in Markets net interest income was driven by higher funding costs. 3 Loss days (b) $ 18,813 $ 8,979 $ 27,792 $ 18,617 $ 10,367 $ 28,984 $ 16,865 $ 10,529 $ 27,394 Total net revenue Net interest income (a) Noninterest revenue 24,195 28,086 (294) (b) Loss days represent the number of days for which Markets, which consists of Fixed Income Markets and Equity Markets, posted losses to total net revenue. The loss days determined under this measure differ from the measure used to determine backtesting gains and losses. Daily backtesting gains and losses include positions in the Firm's Risk Management value-at-risk ("VaR") measure and exclude certain components of total net revenue, which may more than offset backtesting gains or losses on a particular day. For more information on daily backtesting gains and losses, refer to the VaR discussion on pages 137-139. As of or for the year ended December 31, $ 4,161 3,526 3,922 14,361 $ 16,098 10,748 12,962 12,927 $ 15,543 $ Selected metrics Client deposits and other third party liabilities (average) (c) Merchant processing volume (in billions) Total AUC Equity Other(a) Fixed Income 2021 2022 2023 Assets under custody ("AUC") by asset class (period-end) (in billions): (in millions, except where otherwise noted) (b) (4,396) 4,102 13,375 Fixed Income Markets Total Markets Equity Markets 8,846 $ 20,528 325 22 303 347 40 307 $ 11,682 $ Equity Markets $ 12,064 $ 11,514 $ 23,578 Total Markets Equity Markets Fixed Income Markets $ 514 $ 383 Net charge-off/(recovery) rate Allowance for loan losses to period-end loans 0.01 % Fixed Income Markets Total Markets $ 7,911 $ 7,519 $ 15,430 321 14,711 890 (82) 972 817 (99) 916 1,657 (87) 1,744 2,493 1,948 545 2,525 1,975 550 2,504 1,908 596 338 17 32,392 $ 28,635 $ 33,221 $ 2,408 $ 2,158 $ 1,887 $ 645,074 $ 687,391 $ 714,910 $ 197,523 $ Total loans retained 105,225 124,048 132,057 North America 54,561 187,642 63,594 Total international loans 7,006 8,599 8,341 Latin America/Caribbean 14,471 15,571 14,333 Asia-Pacific 65,466 $ 159,786 Client deposits and other third-party liabilities (average) (b) $ 416,254 $ 396,277 $ Total international 46,045 39,917 39,134 Latin America/Caribbean 132,241 129,134 126,918 Asia-Pacific 243,867 $ 247,203 $ 230,225 $ Europe/Middle East/Africa 33,084 - % $ $ $ 2021 2022 2023 Europe/Middle East/Africa Loans retained (period-end)(a) Total net revenue North America Total international net revenue 13,725 Latin America/Caribbean Europe/Middle East/Africa (a) Total net revenue As of or for the year ended December 31, (in millions, except where otherwise noted) International metrics JPMorgan Chase & Co./2023 Form 10-K 76 (c) Client deposits and other third-party liabilities pertain to the Payments and Securities Services businesses. (a) Consists of mutual funds, unit investment trusts, currencies, annuities, insurance contracts, options and other contracts. (b) Represents Firmwide merchant processing volume. Asia-Pacific 15,303 13,954 7,607 42,792 $ 51,943 $ 48,102 $ 48,807 $ (c) 28,601 22,714 25,381 (c) 23,342 25,388 23,426 1,833 2,239 2,094 7,555 7,846 39,424 $ 278,208 0.01 % 0.23 2,055 1,333 1,668 Net income $ 6,143 $ 4,213 $ 5,246 (a) Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities and in entities established for rehabilitation of historic properties, as well as tax-exempt income related to municipal financing activities of $382 million, $322 million and $330 million for the years ended December 31, 2023, 2022 and 2021, respectively. (b) Includes First Republic. Refer to page 67 for additional information. deposit margin expansion on higher rates, partially offset by lower average deposits, and higher average loans, including the impact from First Republic. Income tax expense Noninterest revenue was $3.5 billion, up 5%, driven by: • net markups on held-for-sale positions, primarily unfunded commitments, in the bridge financing portfolio, compared with net markdowns in the prior year, and • higher investment banking revenue and card income, predominantly offset by lower deposit-related fees due to the higher level of client credits that reduce such fees, and the absence of a gain on an equity-method investment received in partial satisfaction of a loan. Noninterest expense was $5.4 billion, up 14%, driven by higher compensation expense, reflecting an increase in employees including front office and technology, as well as higher volume-related expense, including the impact of new client acquisitions. The provision for credit losses was $2.0 billion, reflecting: • a $1.0 billion net addition to the allowance for credit losses, driven by the net effect of changes in the Firm's weighted average macroeconomic outlook, including a deterioration in the outlook for commercial real estate and net downgrade activity, partially offset by the impact of changes in the loan and lending-related commitment portfolios, $608 million to establish the allowance for the First Republic loans and lending-related commitments in the second quarter of 2023; and higher lending-related revenue predominantly driven by the amortization of the purchase discount on certain acquired lending-related commitments associated with First Republic, ⚫ net charge-offs of $316 million, up $232 million, primarily driven by Real Estate, predominantly concentrated in Office. 6,914 5,546 1,970 1,268 (947) Noninterest expense Compensation expense (b) 2,760 2,296 1,973 • Noncompensation expense 2,423 2,068 Total noninterest expense 5,378 4,719 4,041 Income before income tax expense 8,198 2,618 The provision in the prior year was $1.3 billion, reflecting a net addition to the allowance for credit losses. 78 JPMorgan Chase & Co./2023 Form 10-K 707 $ 278,208 30,000 $ 234,586 25,000 Total loans Equity Period-end loans by client segment Middle Market Banking (a) Corporate Client Banking Commercial Real Estate Banking Other Total loans (a) 545 Selected balance sheet $ 78,043 $ 72,625 56,132 53,840 (c) $ 61,159 45,315 (c) 143,507 526 107,999 101,751 122 data (average) loans at fair value Loans held-for-sale and 206,220 CB product revenue consists of the following: Lending includes a variety of financing alternatives, which are primarily provided on a secured basis; collateral includes receivables, inventory, equipment, real estate or other assets. Products include term loans, revolving lines of credit, bridge financing, asset-based structures, leases, and standby letters of credit. Payments includes services that enable CB clients to manage payments globally across liquidity and account solutions, commerce solutions, clearing, trade and working capital. Investment banking includes revenue from a range of products providing CB clients with sophisticated capital- raising alternatives, as well as balance sheet and risk management tools through advisory, equity underwriting, and loan syndications. Revenue from fixed income and equity markets products used by CB clients is also included. Other revenue primarily includes tax-equivalent adjustments generated from Community Development Banking and activity derived from principal transactions. Selected income statement data (continued) Selected metrics As of or for the year ended December 31, (in millions, except employees) 2023 2022 2021 Selected balance sheet $ 300,325 $ 257,106 $ 230,776 data (period-end) Total assets Loans: Loans retained (b) 277,663 233,879 Provision for credit losses (b) 10,008 11,533 $ 645,074 $ 687,391 $ 714,910 AUC (period-end)(b) (in billions) North America Total client deposits and other third-party liabilities All other regions $ 21,792 $ 19,219 $ 21,655 $ 10,600 32,392 $ Total AUC 292,757 271,137 248,797 0.17 Allowance for loan losses to nonaccrual loans 97 108 52 Nonaccrual loans to period- end loans 0.29 0.21 0.32 82 (a) Represents the Morningstar Rating for all domiciled funds except for Japan domiciled funds which use Nomura. Includes only Asset Management retail active open-ended mutual funds and active ETFS that have a rating. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. This metric has been updated to include active ETFs, and prior period amounts have been revised to conform with the current presentation. (b) Quartile ranking sourced from Morningstar, Lipper and Nomura based on country of domicile. Includes only Asset Management retail active open-ended mutual funds and active ETFs that are ranked by the aforementioned sources. Excludes money market funds, Undiscovered Managers Fund, and Brazil domiciled funds. This metric has been updated to include active ETFS, and prior period numbers have been revised to conform with the current presentation. (c) Loans, deposits and related credit data and quality statistics relate to the Global Private Bank business. (d) Includes First Republic. Refer to page 67 for additional information. (e) In the fourth quarter of 2023, certain deposits associated with First Republic were transferred from CCB. Refer to page 67 for additional information. (f) Includes $8.7 billion for the full year 2023, associated with First Republic. (g) Includes First Republic. JPMorgan Chase & Co./2023 Form 10-K 422,153 North America 9,416 28,635 0.28 11,566 (a) Total net revenue and loans retained (excluding loans held-for-sale and loans at fair value) are based on the location of the trading desk, booking location, or domicile of the client, as applicable. $ 1,243 $ 1,392 685 624 All other income 1,521 1,408 1,913 • Noninterest revenue 3,494 763 3,336 (b) Net interest income 12,052 8,197 6,079 • (a) Total net revenue 15,546 3,929 Card income (b) • (b) Client deposits and other third-party liabilities pertaining to the Payments and Securities Services businesses, and AUC, are based on the domicile of the client. JPMorgan Chase & Co./2023 Form 10-K 77 7 COMMERCIAL BANKING Commercial Banking provides comprehensive financial solutions, including lending, payments, investment banking and asset management products across three primary client segments: Middle Market Banking, Corporate Client Banking and Commercial Real Estate Banking. Other includes amounts not aligned with a primary client segment. Middle Market Banking covers small and midsized companies, local governments and nonprofit clients. Corporate Client Banking covers large corporations. Commercial Real Estate Banking covers investors, developers, and owners of multifamily, office, retail, industrial and affordable housing properties. Selected income statement data Year ended December 31, (in millions) Revenue 2023 Lending- and deposit-related fees $ 1,210 2022 2021 2023 compared with 2022 Net income was $6.1 billion, up 46%. • Net revenue was $15.5 billion, up 35%. Net interest income was $12.1 billion, up 47%, driven by: . 33,221 (c) In the first quarter of 2023, the allocations of revenue and expense to CCB associated with a Merchant Services revenue sharing agreement were discontinued and are now retained in Payments in CIB. Prior-period amounts have been revised to conform with the current presentation. 661 $ 63,836 77,802 68,203 assets 2,173 1,949 1,835 Loans: Allowance for credit losses: Loans retained (a) 190,601 172,627 145,137 Allowance for loan Loans held-for-sale and receivables Total nonperforming Trading assets-derivative 91 1,428 Total assets $1,428,904 $1,406,250 $1,334,518 Derivative receivables 364 296 losses 316 equity instruments 508,799 405,916 448,099 Assets acquired in loan satisfactions 115 87 Trading assets-debt and 1,566 2,321 1,348 3,740 2,720 Equity 108,000 103,000 83,000 Net charge-off/(recovery) Employees 74,404 73,452 67,546 rate 0.14 % 0.05 % - % 3,369 losses Total allowance for credit 760,048 loans at fair value (b) 39,831 46,846 51,072 Allowance for lending- Total loans 230,432 2,292 219,473 related commitments 1,048 1,448 1,372 Deposits 728,537 739,700 196,209 1,694 Total nonaccrual loans data (average) 73 Selected metrics Selected metrics As of or for the year ended December 31, (in millions, except employees) As of or for the year ended December 31, (in millions, 2023 2022 2021 except ratios) 2023 2022 2021 Selected balance sheet data (period-end) JPMorgan Chase & Co./2023 Form 10-K The provision in the prior year was $1.2 billion, predominantly driven by a net addition to the allowance for credit losses. The net reduction in the allowance was driven by the impact of changes in the loan and lending-related commitment portfolios and the net effect of changes in the Firm's weighted average macroeconomic outlook, predominantly offset by an addition for certain accounts receivable and net downgrade activity. Securities Services revenue was $4.8 billion, up 6%, driven by deposit margin expansion on higher rates, largely offset by lower average deposits and fees. Credit Adjustments & Other was a loss of $280 million, compared with a loss of $836 million in the prior year. Noninterest expense was $28.6 billion, up 5%, driven by higher legal expense, compensation expense, including the impact of wage inflation, and higher indirect tax expense. The provision for credit losses was $121 million, driven by net charge-offs of $272 million, up $190 million, driven by single name exposures, largely offset by a $151 million net reduction in the allowance for credit losses. • • 2023 compared with 2022 Net income was $14.1 billion, down 5%. Net revenue was $48.8 billion, up 1%. Banking revenue was $16.5 billion, up 7%. Investment Banking revenue was $6.2 billion, down 4%. Excluding $257 million of markdowns on held-for-sale positions, primarily unfunded commitments, in the bridge financing portfolio recorded in the second quarter of 2022, Investment Banking revenue was down 8%. Investment Banking fees were down 5%, driven by lower advisory and debt underwriting fees, partially offset by higher equity underwriting fees. The Firm ranked #1 for Global Investment Banking fees, according to Dealogic. Advisory fees were $2.8 billion, down 8%, due to a lower number of completed transactions, reflecting the lower level of announced deals in the current and the prior year amid a challenging environment. Credit data and quality statistics Debt underwriting fees were $2.6 billion, down 8%, as challenging market conditions, primarily in the first half of the year, resulted in lower issuance activity across leveraged loans, investment-grade loans, and high-grade bonds. This was largely offset by higher issuance activity in high-yield bonds driven by higher industry-wide issuance. Lending revenue was $1.0 billion, down 27%, driven by $494 million of fair value losses on hedges of retained loans which included an increase in hedging activity, compared to $27 million of gains in the prior year, partially offset by higher net interest income. Markets & Securities Services revenue was $32.3 billion, down 1%. Markets revenue was $27.8 billion, down 4%. • • • • Equity Markets revenue was $9.0 billion, down 13%, driven by lower revenue in Equity Derivatives and Cash Equities, compared with a stronger performance in the prior year. - Equity underwriting fees were $1.2 billion, up 11%, driven by a higher level of follow-on offerings due to lower equity market volatility and a higher level of convertible securities offerings which benefited from higher rates, partially offset by lower activity in private placements amid a challenging environment. Payments revenue was $9.3 billion, up 22%, driven by deposit margin expansion on higher rates and fees, partially offset by the higher level of client credits that reduce such fees and lower average deposits. The net impact of equity investments was flat reflecting net markdowns in both periods, including the impact of an impairment in the current year. Total assets $1,338,168 $1,334,296 $1,259,896 Net charge-offs/ 229,946 Equity 108,000 103,000 50,386 210,172 83,000 Nonaccrual loans retained (a) 236,442 866 584 Nonaccrual loans held- Selected balance sheet for-sale and loans at fair value (b) 828 848 844 718 (a) Loans retained includes credit portfolio loans, loans held by consolidated Firm-administered multi-seller conduits, trade finance loans, other held-for-investment loans and overdrafts. Total loans 38,919 (recoveries) $ 272 $ 82 $ 6 Loans: 42,304 Loans retained (a) 197,523 187,642 159,786 Nonaccrual loans: Loans held-for-sale and loans at fair value" (b) Nonperforming assets: (b) Loans held-for-sale and loans at fair value primarily reflect lending related positions originated and purchased in CIB Markets, including loans held for securitization. Fixed Income Markets revenue was $18.8 billion, up 1%, driven by an increase in finance and trading activity in the Securitized Products Group and improved performance in Credit Trading, predominantly offset by lower revenue in Currencies & Emerging Markets as the business substantially normalized from the prior year's elevated levels of volatility and client activity. retained 14.1 1 13.9 3 2 8.8 11.8 1 7.2 1 6.9 1 8.4 1 10.9 1 1 5.7 2 7.8 Rank Share # 2 9.3 % # 2 7.9 % # 12.2 2 2 11.2 2 9.0 2 10.7 1 9.6 % Share 1 1 Markets revenue The following table summarizes selected income statement data for the Markets businesses. Markets includes both Fixed Income Markets and Equity Markets. Markets revenue consists of principal transactions, fees, commissions and other income, as well as net interest income. The Firm assesses its Markets business performance on a total revenue basis, as offsets generally occur across revenue line items. For example, securities that generate net interest income may be risk-managed by derivatives that are reflected at fair value in principal transactions revenue. Refer to Notes 6 and 7 for a description of the composition of these income statement line items. Principal transactions reflects revenue on financial instruments and commodities transactions that arise from client-driven market-making activity. Principal transactions revenue includes amounts recognized upon executing new transactions with market participants, as well as "inventory- related revenue”, which is revenue recognized from gains and losses on derivatives and other instruments that the Firm has been holding in anticipation of, or in response to, client demand, and changes in the fair value of instruments used by the Firm to actively manage the risk exposure arising from such inventory. Principal transactions revenue recognized upon executing new transactions with market participants is affected by many factors including the level of client activity, the bid-offer spread (which is the JPMorgan Chase & Co./2023 Form 10-K difference between the price at which a market participant is willing and able to sell an instrument to the Firm and the price at which another market participant is willing and able to buy it from the Firm, and vice versa), market liquidity and volatility. These factors are interrelated and sensitive to the same factors that drive inventory-related revenue, which include general market conditions, such as interest rates, foreign exchange rates, credit spreads, and equity and commodity prices, as well as other macroeconomic conditions. For the periods presented below, the primary source of principal transactions revenue was the amount recognized upon executing new transactions. 2023 2022 2021 Year ended December 31, (in millions, except where otherwise noted) Principal transactions Lending- and deposit-related fees Commissions and other fees All other income Allowance for loan losses to period-end loans (e) Global investment banking fees exclude money market, short-term debt and shelf securities. (a) Source: Dealogic as of January 2, 2024. Reflects the ranking of revenue wallet and market share. (b) Global M&A excludes any withdrawn transactions. U.S. M&A revenue wallet represents wallet from client parents based in the U.S. (c) Global equity and equity-related ranking includes rights offerings and Chinese A-Shares. (d) Long-term debt rankings include investment-grade, high-yield, supranationals, sovereigns, agencies, covered bonds, asset-backed securities ("ABS") and mortgage-backed securities ("MBS"); and exclude money market, short-term debt, and U.S. municipal securities. 9.3 % 1 12.1 1 11.0 1 10.9 1 15.1 12.1 1 1 12.6 # 1 8.8 % # 1 7.8 % # 12.8 Rank 75 Rank 0.68 ☑ 74 (a) Allowance for loan losses of $95 million, $104 million and $58 million were held against these nonaccrual loans at December 31, 2023, 2022 and 2021, respectively. (b) At December 31, 2023, 2022 and 2021, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $59 million, $115 million and $281 million, respectively. These amounts have been excluded based upon the government guarantee. (c) Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. (d) Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, to provide a more meaningful assessment of CIB's allowance coverage ratio. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 62-64. JPMorgan Chase & Co./2023 Form 10-K Investment banking fees Year ended December 31, (in millions) Advisory Equity underwriting Debt underwriting (a) 0.68 0.72 period-end loans Nonaccrual loans to total 1.18 Share 1.22 0.84 Allowance for loan losses to period-end loans retained, and conduits (d) 2023 1.64 1.12 Allowance for loan losses to nonaccrual loans retained d(a) 268 319 231 1.67 2022 excluding trade finance 2,814 $ Global (a) U.S. Equity and equity-related (c) Global U.S. Long-term debt(d) M&A(b) Global Loan syndications 2022 U.S. Global investment banking fees (e) 2023 2021 2021 U.S. Based on fees" Global League table results - wallet share Year ended December 31, $ 4,381 1,034 3,953 2,617 2,844 5,025 1,151 Total investment banking fees (a) Represents long-term debt and loan syndications. 13,359 $ 3,051 6,582 $ 6,929 $ The Firm believes that effective risk management requires, among other things: Drivers of risks are factors that cause a risk to exist. Drivers of risks include, but are not limited to, the economic environment, regulatory or government policy, competitor or market evolution, business decisions, process or judgment error, deliberate wrongdoing, dysfunctional markets, and natural disasters. Impacts of Risks Consequences of risks, both quantitative and qualitative Types of Risks Categories by which risks manifest themselves Drivers of Risks Factors that cause a risk to exist The Firm's risk governance and oversight functions align to: risks. The Firm's risk governance framework involves understanding drivers of risks, types of risks, and impacts of Risk is an inherent part of JPMorgan Chase's business activities. When the Firm extends a consumer or wholesale loan, advises customers and clients on their investment decisions, makes markets in securities, or offers other products or services, the Firm takes on some degree of risk. The Firm's overall objective is to manage its business, and the associated risks, in a manner that balances serving the interests of its clients, customers and investors, and protecting the safety and soundness of the Firm. Acceptance of responsibility, including identification and escalation of risks by all individuals within the Firm; Ownership of risk identification, assessment, data and management within each of the LOBS and Corporate; and • FIRMWIDE RISK MANAGEMENT Types of risks are categories by which risks manifest themselves. The Firm's risks are generally categorized in the following four risk types: Risk governance framework • A Firmwide risk governance and oversight structure. The Firm follows a disciplined and balanced compensation framework with strong internal governance and independent oversight by the Board of Directors (the "Board"). The impact of risk and control issues is carefully considered in the Firm's performance evaluation and incentive compensation processes. • Operational risk is the risk of an adverse outcome resulting from inadequate or failed internal processes or systems; human factors; or external events impacting the Firm's processes or systems. Operational risk includes cybersecurity, compliance, conduct, legal, and estimations and model risk. • Strategic risk is the risk to earnings, capital, liquidity, or reputation associated with poorly designed or failed business plans or an inadequate response to changes in the operating environment. Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments, including consumer credit risk, wholesale credit risk, and investment portfolio risk. • • Market risk is the risk associated with the effect of changes in market factors, such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. Impacts of risks are consequences of risks, both quantitative and qualitative. There may be many consequences of risks manifesting, including quantitative impacts such as a reduction in earnings and capital, liquidity outflows, and fines or penalties, or qualitative impacts such as damage to the Firm's reputation, loss of clients and customers, and regulatory and enforcement actions. The Firm's risk governance framework is managed on a Firmwide basis. The Firm has an Independent Risk Management ("IRM") function, which is comprised of Risk Management and Compliance. The Firm's Chief Executive Officer ("CEO") appoints, subject to approval by the Risk Committee of the Board of Directors (the "Board Risk Committee”), the Firm's Chief Risk Officer ("CRO") to lead the IRM function and maintain the risk governance framework of the Firm. The framework is subject to approval by the Board Risk Committee through its review and approval of the Risk Governance and Oversight Policy. The Firm's CRO oversees and delegates authority to the Firmwide Risk Executives ("FRES"), the Chief Risk Officers of the LOBS and Corporate ("LOB CROS"), and the Firm's Chief Compliance Officer ("CCO"), who, in turn, establish Risk Management and Compliance organizations, develop the Firm's risk governance policies and standards, and define and oversee the implementation of the Firm's risk governance framework. The LOB CROS oversee risks that arise in their LOBS and Corporate, while FRES oversee risks that span across the LOBS and Corporate, as well as functions and regions. Each area of the Firm giving rise to risk is expected to operate within the parameters identified by the IRM function, and within the risk and control standards established by its own management. Three lines of defense The Firm's "three lines of defense" are as follows: The first line of defense consists of each LOB, Treasury and CIO, and certain Other Corporate initiatives, including their aligned Operations, Technology and Control Management. The first line of defense owns the identification of risks within their respective organizations and the design and execution of controls to manage those risks. Responsibilities also include adherence to applicable laws, rules and regulations and implementation of the risk 86 JPMorgan Chase & Co./2023 Form 10-K governance framework established by IRM, which may include policies, standards, limits, thresholds and controls. The second line of defense is the IRM function, which is separate from the first line of defense and is responsible for independently measuring risk, as well as assessing and challenging the risk management practices of the first line of defense. IRM is also responsible for the identification of risks within its respective organization, adherence to applicable laws, rules and regulations and for the development and implementation of policies and standards with respect to its own processes. • Management's discussion and analysis 412,180 JPMorgan Chase & Co./2023 Form 10-K 2021 (345) 2022 $ (2,380) $ $ (3,180) 2023 $ 200,708 portfolio, net of allowance for credit losses (period- end)(b) $239,924 Investment securities Held-to-maturity securities Available-for-sale securities (period-end) Investment securities portfolio (average) The third line of defense is Internal Audit, an independent function that provides objective assessment of the adequacy and effectiveness of Firmwide processes, controls, governance and risk management. The Internal Audit function is headed by the General Auditor, who reports to the Audit Committee and administratively to the CEO. Held-to-maturity securities (average)(a) As of or for the year ended December 31, (in millions) Investment securities losses Available-for-sale securities (average) (period-end)(a) 85 $306,827 285,086 (c) As of December 31, 2023, included $24.2 billion of AFS securities associated with First Republic. Refer to Note 34 for additional information. (b) As of December 31, 2023, 2022 and 2021, the allowance for credit losses on investment securities was $94 million, $67 million and $42 million, respectively. (a) Effective January 1, 2023, the Firm adopted new hedge accounting guidance. As permitted by the guidance, the Firm elected to transfer $7.1 billion of HTM securities to AFS. During 2022 and 2021, the Firm transferred $78.3 billion and $104.5 billion of investment securities, respectively, from AFS to HTM for capital management purposes. Refer to Note 1 and Note 10 for additional information on the new hedge accounting guidance. $670,059 $629,286 $569,202 402,010 $ 602,718 425,305 369,848 $203,981 $306,352 $ 199,354 (c) $652,104 $ 591,913 363,707 In addition, there are other functions that contribute to the Firmwide control environment but are not considered part of a particular line of defense, including Finance, Human Resources and Legal. These other functions are responsible for the identification of risks within their respective organizations, adherence to applicable laws, rules and regulations and implementation of the risk governance framework established by IRM. (c) The Chief Data and Analytics Officer role was added to the Operating Committee in June 2023. The LOBS and Corporate own the identification of risks within their respective organizations, as well as the design and execution of controls, including IRM-specified controls, to manage those risks. To support this activity, the Firm has a risk identification framework designed to facilitate each LOB and Corporate's responsibility to identify material risks inherent to the Firm's businesses and operational activities, catalog them in a central repository and review material risks on a regular basis. The IRM function reviews and challenges the LOB and Corporate's identified risks, maintains the central repository and provides the consolidated Firmwide results to the Firmwide Risk Committee ("FRC") and the Board Risk Committee. Risk appetite (e) The General Auditor reports to the Audit Committee and administratively to the Firm's CEO. (f) The Asset and Liability Committee escalates to the Firm's CEO or the Board of Directors (including its committees). The Firm's Operating Committee, which consists of the Firm's CEO, CRO, Chief Financial Officer ("CFO"), General Counsel, CEOs of the LOBS and other senior executives, is accountable to and may refer matters to the Firm's Board of Directors. The Operating Committee and certain other members of senior management are responsible for escalating to the Board the information necessary to facilitate the Board's exercise of its duties. Board oversight The Firm's Board of Directors actively oversees the business and affairs of the Firm. This includes monitoring the Firm's financial performance and condition and reviewing the strategic objectives and plans of the Firm. The Board carries out a significant portion of its oversight responsibilities through its principal standing committees, each of which consists solely of independent members of the Board. The Board Risk Committee is the principal committee that oversees risk matters. The Audit Committee oversees the control environment, and the Compensation & Management Development Committee oversees compensation and other management-related matters. Each committee of the Board oversees reputation risks, conduct risks, and environmental, social and governance ("ESG") matters within its scope of responsibility. The JPMorgan Chase Bank, N.A. Board of Directors is responsible for the oversight of management of the bank, which it discharges both acting directly and through the principal standing committees of the Firm's Board of Directors. Risk and control oversight on behalf of JPMorgan Chase Bank N.A. is primarily the responsibility of the Board Risk Committee and the Audit Committee, respectively, and, with respect to compensation and other management- related matters, the Compensation & Management Development Committee. The Board Risk Committee assists the Board in its oversight of management's responsibility to implement a global risk management framework reasonably designed to identify, assess and manage the Firm's risks. The Board Risk Committee's responsibilities include approval of applicable primary risk policies and review of certain associated frameworks, analysis and reporting established by management. Breaches in risk appetite and parameters, issues that may have a material adverse impact on the Firm, including capital and liquidity issues, and other significant risk-related matters are escalated to the Board Risk Committee, as appropriate. The Audit Committee assists the Board in its oversight of management's responsibility to ensure that there is an effective system of controls reasonably designed to safeguard the Firm's assets and income, ensure the integrity of the Firm's financial statements, and maintain compliance with the Firm's ethical standards, policies, plans and procedures, and with laws, rules and regulations. It also assists the Board in its oversight of the qualifications, independence and performance of the Firm's independent registered public accounting firm, and of the performance of the Firm's Internal Audit function. 88 JPMorgan Chase & Co./2023 Form 10-K The Compensation & Management Development Committee ("CMDC") assists the Board in its oversight of the Firm's compensation principles and practices. The CMDC reviews and approves the Firm's compensation and qualified benefits programs. The Committee reviews the performance of Operating Committee members against their goals, and approves their compensation awards. In addition, the CEO's award is subject to ratification by the independent directors of the Board. The CMDC also reviews the development of and succession for key executives. As part of the Board's role of reinforcing, demonstrating and communicating the "tone at the top," the CMDC oversees the Firm's culture, including reviewing updates from management regarding significant conduct issues and any related actions with respect to employees, including compensation actions. The Public Responsibility Committee oversees and reviews the Firm's positions and practices on public responsibility matters such as community investment, fair lending, sustainability, consumer practices and other public policy issues that reflect the Firm's values and character and could impact the Firm's reputation among its stakeholders. The Committee also provides guidance on these matters to management and the Board, as appropriate. The Corporate Governance & Nominating Committee exercises general oversight with respect to the governance of the Board of Directors. It reviews the qualifications of and recommends to the Board proposed nominees for election to the Board. The Committee evaluates and recommends to the Board corporate governance practices applicable to the Firm. It also reviews the framework for assessing the Board's performance and self-evaluation. Management oversight The Firm's senior management-level committees that are primarily responsible for key risk-related functions include: The Firmwide Risk Committee ("FRC") is the Firm's highest management-level risk committee. It oversees the risks inherent in the Firm's business and provides a forum for discussion of topics and issues that are raised or escalated by its members and other committees. The Firmwide Control Committee ("FCC") is an escalation committee for senior management to review and discuss the Firmwide compliance and operational risk environment including identified issues, compliance and operational risk metrics and significant events that have been escalated. Line of Business and Regional Risk Committees are responsible for overseeing the governance, limits, and controls that have been established within the scope of their respective activities. These committees review the ways in which the particular LOB or the businesses operating in a particular region could be exposed to adverse outcomes, with a focus on identifying, accepting, escalating and/or requiring remediation of matters brought to these committees. Line of Business and Corporate Function Control Committees oversee the risk and control environment of their respective business or function, inclusive of Operational Risk, Compliance and Conduct Risks. As part of that mandate, they are responsible for reviewing indicators of elevated or emerging risks and other data that may impact the level of compliance and operational risk in a business or function, addressing key compliance and operational risk issues, with an emphasis on processes with control concerns and overseeing control remediation. 91-101 Selected income statement and balance sheet data 90 Page Estimations and Model Risk Legal Risk (d) Effective February 12, 2024, the Global Head of Corporate Responsibility and Chairman of the Mid-Atlantic Region became a member of the Operating Committee, and the Vice Chairman became an emeritus member of the Operating Committee. Conduct Risk Consumer Credit Risk Wholesale Credit Risk Investment Portfolio Risk Market Risk Country Risk Climate Risk Operational Risk Capital Risk Liquidity Risk Reputation Risk Risk governance and oversight functions Strategic Risk Risk governance and oversight functions The Firm manages its risk through risk governance and oversight functions. The scope of a particular function or business activity may include one or more drivers, types and/or impacts of risk. For example, Country Risk Management oversees country risk which may be a driver of risk or an aggregation of exposures that could give rise to multiple risk types such as credit or market risk. The following sections discuss the risk governance and oversight functions that have been established to manage the risks inherent in the Firm's business activities. The Firmwide Valuation Governance Forum ("VGF") is composed of senior finance and risk executives and is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The Asset and Liability Committee ("ALCO") is responsible for overseeing the Firm's asset and liability management ("ALM"), including the activities and frameworks supporting management of the balance sheet, liquidity risk, interest rate risk, and capital risk. Compliance Risk (b) As of December 31, 2023, the CEO of the Corporate & Investment Bank was also the Firm's President and Chief Operating Officer. Refer to Recent events on page 52 for further information. (a) The Firm's CRO may escalate directly to the Board Risk Committee. The Firmwide Risk Committee escalates to the Board Risk Committee, as appropriate. Line of Business, Regional Risk Committees and Firmwide Control Committee Audit Committee Corporate Governance and Nominating Committee Compensation and Management Development Committee Public Responsibility Committee Board Risk Committee (a) Board of Directors Operating Committee Chief Executive Officer The chart below illustrates the principal standing committees of the Board of Directors and key senior management-level committees in the Firm's risk governance and oversight structure. In addition, there are other committees, forums and channels of escalation that support the oversight of risk that are not shown in the chart below or described in this Form 10-K. Risk governance and oversight structure Management's discussion and analysis 40 87 JPMorgan Chase & Co./2023 Form 10-K The Firm's overall appetite for risk is governed by "Risk Appetite" frameworks for quantitative and qualitative risks. The Firm's risk appetite is periodically set and approved by senior management (including the CEO and CRO) and approved by the Board Risk Committee. Quantitative and qualitative risks are assessed to monitor and measure the Firm's capacity to take risk consistent with its stated risk appetite. Risk appetite results are reported to the Board Risk Committee. The independent status of the IRM function is supported by a risk governance and oversight structure that provides channels for the escalation of risks and issues to senior management, the FRC, and the Board of Directors, as appropriate. Risk identification and ownership Chief Risk Officer (a) Line of Business CEOS (b) and Selected Business Internal Audit (ex-officio member) General Auditor (e) Resources Officer (c) Head of Human Chief Financial Officer Vice Chairman(d) Heads Asset and Liability Committee () and Firmwide Valuation Governance Forum Firmwide Risk Committee (a) Global Chief Information Officer General Counsel President and Chief Operating Officer (b) Chief Data and Analytics and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available and, where not available, based primarily upon internal risk ratings). Refer to Note 10 for further information on the Firm's investment securities portfolio and internal risk ratings. (e) Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. The risks managed by Treasury and CIO arise from the activities undertaken by the Firm's four major reportable business segments to serve their respective client bases, which generate both on- and off- balance sheet assets and liabilities. 7,906 (c) 1,878 Total net revenue (a) 8,038 80 68 (3,551) (3,483) • Provision for credit losses 171 22 81 Noninterest expense 5,601 (c)(d) 1,034 1,802 Net income/(loss) • (1,653) (233) (555) (benefit) Net interest income • (5,366) (976) 2,266 (benefit) income tax expense/ Income/(loss) before Income tax expense/ (1,798) 132 Noninterest revenue lower net gains related to certain other Corporate investments. agency MBS, associated with repositioning the investment securities portfolio, and sales of U.S. Treasuries and U.S. GSE and government higher net investment securities losses related to the • partially offset by The prior year included a gain on the sale of Visa B shares and proceeds from an insurance settlement. Noninterest expense was $5.6 billion, up $4.6 billion, predominantly driven by: the impact of higher short-term cash deployment activities as a result of the current interest rate environment, higher losses in the prior year on certain revenues associated with foreign exchange rate movements that the $2.8 billion estimated bargain purchase gain associated with the First Republic acquisition, • • • 102-109 are risk-managed by Treasury and CIO, and $ 31, employees) (345) 226 809 (2,380) (3,180) 3,010 (c) All other income gains/(losses) (in millions, except Investment securities (227) $ $ 302 $ Principal transactions Revenue 187 Treasury and CIO seeks to achieve the Firm's asset-liability management objectives generally by investing in high- quality securities that are managed for the longer-term as part of the Firm's investment securities portfolio. Treasury and CIO also uses derivatives to meet the Firm's asset- liability management objectives. Refer to Note 5 for further information on derivatives. In addition, Treasury and CIO manages the Firm's cash position primarily through deposits at central banks and investments in short-term instruments. Refer to Liquidity Risk Management on pages 102-109 for further information on liquidity and funding risk. Refer to Market Risk Management on pages 135-143 for information on interest rate and foreign exchange risks. The investment securities portfolio predominantly consists of U.S. and non-U.S. government securities, U.S. GSE and government agency and nonagency mortgage-backed securities, collateralized loan obligations, obligations of U.S. states and municipalities and other ABS. At December 31, 2023, the Treasury and CIO investment securities portfolio, net of the allowance for credit losses, was $569.2 billion, 2,821 (743) $ 2,181 14,203 44,196 1,770 396 38,952 (a) Included tax-equivalent adjustments, predominantly driven by tax- exempt income from municipal bonds, of $211 million, $235 million and $257 million for the years ended December 31, 2023, 2022 and 2021, respectively. (b) Predominantly relates to the Firm's international consumer initiatives. (c) Includes the impact of the First Republic acquisition. Refer to Notes 6 and 34 for additional information. (d) Includes the FDIC special assessment. Refer to Note 6 for additional information. (e) Income taxes associated with the First Republic acquisition are reflected in the estimated bargain purchase gain. • • the $2.9 billion FDIC special assessment, $1.0 billion associated with First Republic, predominantly driven by integration and restructuring costs as well as expenses recorded in the second quarter of 2023 with respect to individuals associated with First Republic who did not become employees of the Firm until July 2, 2023, a greater benefit in the prior year on certain expenses associated with foreign exchange rate movements that are risk-managed by Treasury and CIO, higher legal expenses, and higher costs associated with the Firm's international consumer growth initiatives, partially offset by • lower benefits-related and real estate expenses. Treasury and CIO overview The prior period income tax benefit was driven by benefits related to tax audit settlements as well as other tax adjustments, partially offset by a change in the level and mix of income and expenses subject to U.S. federal, state and local taxes that also impacted the Firm's tax reserves. Other Corporate also reflects the Firm's international consumer initiatives, which includes Chase U.K., the Firm's digital retail bank in the U.K.; Nutmeg, a digital wealth manager in the U.K.; and a 46% ownership stake in C6 Bank, a digital bank in Brazil. The income taxes associated with the First Republic acquisition are reflected in the estimated bargain purchase gain. the impact from changes in the level and mix of income and expenses subject to U.S. federal, state and local taxes that also impacted the Firm's tax reserves. partially offset by tax adjustments and tax benefits associated with tax audit settlements, $1,328,219 $1,518,100 the finalization of certain income tax regulations, other • a net addition to the allowance for credit losses related to a single name exposure, which was subsequently charged off upon the restructuring of a loan. The provision for credit losses was $171 million, reflecting JPMorgan Chase & Co./2023 Form 10-K 84 The net impact of movements in foreign exchange rates associated with the foreign exchange risk that was transferred to Treasury and CIO on certain revenues and expenses was not material to net income. Refer to Foreign Exchange Risk on page 66 for additional information. Refer to Note 10 and Note 13 for additional information on the investment securities portfolio and the allowance for credit losses. The current period income tax benefit was driven by: 47,530 21,826 1,924 80 $ $ 8,038 $ Total net revenue 519 (19) (3,483) 1,966 (c) (3,464) (439) 6,072 Treasury and CIO Total net revenue (3,713) Other Corporate $ Net income/(loss) 4,206 $1,348,437 Employees Deposits (b) Loans (period-end) end) Total assets (period- Treasury and CIO Total net income/(loss) $ 2,821 (743) $ (3,713) $ (3,057) (656) (197) (546) (1,385) (c)(d) Other Corporate . 110 $ 120-130 Europe/Middle East/Africa Asia-Pacific 805 1,430 751 $ 1,252 763 2,766 $ 974 $ 1,488 960 3,422 $ Total assets under management $ Global Funds Global Institutional $ Private Banking Client assets Assets by client segment 3,113 2,766 $ $ 3,422 $ Total assets under management 2,219 1,992 888 774 894 administration/deposits 1,590 1,282 $ 1,182 (a) $ 5,012 $ 4,048 $ 4,295 North America 2,534 Total client assets" 740 $ 610 $ 687 (a) Total client assets Net revenue was $8.0 billion, compared with $80 million in the prior year, predominantly driven by higher net interest income due to higher rates, partially offset by the impact of lower Firmwide average deposit balances. 1,964 $ 1,314 966 770 885 5,012 $ 4,048 $ 4,295 1,931 North America Global Funds 3,634 3,032 1,479 Total client assets $ 5,012 $ 4,048 $ 4,295 (a) Regional revenue is based on the domicile of the client. 2,918 Total international assets under management 1,594 $ 2,452 $ 406 331 381 878 Latin America/Caribbean 232 Global Institutional 189 3,113 Total international client assets 1,378 1,130 1,263 Private Banking 195 (a) Includes CCB client investment assets invested in managed accounts and J.P. Morgan mutual funds where AWM is the investment manager. Custody/brokerage/ 2,766 Assets by asset class 2021 2022 2023 (in billions) 6,474 6,043 886 967 985 6,238 Total international net revenue December 31, Latin America/Caribbean 2,017 1,836 1,876 3,571 Client assets 2023 compared with 2022 Assets under management were $3.4 trillion and client assets were $5.0 trillion, each up 24%, driven by continued net inflows, higher market levels, and the impact of the acquisition of Global Shares. Client assets International metrics Year ended December 31, North America (in billions, except where otherwise noted) 2023 2022 2021 $ 3,377 $ 3,240 $ Total net revenue (in millions)(a) Europe/Middle East/Africa Asia-Pacific Liquidity $ 926 $ $ 539 $ 487 $ 561 263 218 254 Alternatives 197 Europe/Middle East/Africa Asia-Pacific 201 Latin America/Caribbean 86 69 79 Total assets under management 3,422 201 3,113 732 680 654 $ 708 Total net revenue 13,589 11,705 10,483 $ 19,827 $ 17,748 $ 16,957 Fixed income 751 603 638 Assets under management Equity 868 670 779 Multi-asset 693 114-119 Client assets (continued) Assets under management rollforward Conducting assessments of the Firm's regulatory capital framework intended to ensure compliance with applicable regulatory capital rules. Capital management Treasury and CIO is responsible for capital management. The primary objectives of the Firm's capital management are to: • • Maintain sufficient capital in order to continue to build and invest in the Firm's businesses through normal economic cycles and in stressed environments; Retain flexibility to take advantage of future investment opportunities; Promote the Parent Company's ability to serve as a source of strength to its subsidiaries; Ensure the Firm operates above the minimum regulatory capital ratios as well as maintain "well-capitalized" status for the Firm and its principal insured depository institution ("IDI") subsidiary, JPMorgan Chase Bank, N.A. • • at all times under applicable regulatory capital requirements; Meet capital distribution objectives; and Maintain sufficient capital resources to operate throughout a resolution period in accordance with the Firm's preferred resolution strategy. The Firm addresses these objectives through: • • Stress testing assesses the potential impact of alternative economic and business scenarios on the Firm's earnings and capital. Economic scenarios, and the parameters underlying those scenarios, are defined centrally and applied uniformly across the businesses. These scenarios are articulated in terms of macroeconomic factors, which are key drivers of business results; global market shocks, which generate short-term but severe trading losses; and idiosyncratic operational risk events. The scenarios are intended to capture and stress key vulnerabilities and idiosyncratic risks facing the Firm. In addition to CCAR and other periodic stress testing, management also considers tailored stress scenarios and sensitivity analyses, as necessary. Annually, the Firm prepares the ICAAP, which informs the Board of Directors of the ongoing assessment of the Firm's processes for managing the sources and uses of capital as well as compliance with supervisory expectations for capital planning and capital adequacy. The Firm's ICAAP integrates stress testing protocols with capital planning. The Firm's Audit Committee is responsible for reviewing and approving the capital planning framework. Internal Capital Adequacy Assessment Process Management's discussion and analysis 91 JPMorgan Chase & Co./2023 Form 10-K Performing assessments of the Firm's capital management activities, including changes made to the Contingency Capital Plan described below; and The Firm's current SCB requirement is 2.9%, and will remain in effect until September 30, 2024. The Firm's Standardized CET1 capital ratio requirement, including regulatory buffers, was 11.4% as of December 31, 2023. Refer to Capital actions on page 99 for information on actions taken by the Firm's Board of Directors. The Federal Reserve requires the Firm, as a large Bank Holding Company ("BHC"), to submit at least annually a capital plan that has been reviewed and approved by the Board of Directors. The Federal Reserve uses Committees responsible for overseeing the Firm's capital management include the Capital Governance Committee, the Firmwide ALCO as well as regional ALCOS, and the CIO, Treasury and Corporate ("CTC") Risk Committee. In addition, the Board Risk Committee periodically reviews the Firm's capital risk tolerance. Refer to Firmwide Risk Management on pages 86-89 for additional discussion of the Firmwide ALCO and other risk-related committees. Capital planning and stress testing Comprehensive Capital Analysis and Review Governance Regularly monitoring the Firm's capital position and following prescribed escalation protocols, both at the Firm and material legal entity levels. Retaining flexibility in order to react to a range of potential events; and • Establishing internal minimum capital requirements and maintaining a strong capital governance framework. The internal minimum capital levels consider the Firm's regulatory capital requirements as well as an internal assessment of capital adequacy, in normal economic cycles and in stress events; Comprehensive Capital Analysis and Review (“CCAR”) and other stress testing processes to assess whether large BHCS, such as the Firm, have sufficient capital during periods of economic and financial stress, and have robust, forward- looking capital assessment and planning processes in place that address each BHC's unique risks to enable it to absorb losses under certain stress scenarios. Through CCAR, the Federal Reserve evaluates each BHC's capital adequacy and internal capital adequacy assessment processes ("ICAAP”), as well as its plans to make capital distributions, such as dividend payments or stock repurchases. The Federal Reserve uses results under the severely adverse scenario from its supervisory stress test to determine each firm's Stress Capital Buffer ("SCB") requirement for the coming year. Developing processes to classify, monitor and report capital limit breaches; Defining, monitoring and reporting capital risk metrics; Establishing, calibrating and monitoring capital risk limits and indicators, including capital risk appetite; • The Operating Committee, together with the senior leadership of each LOB and Corporate, are responsible for managing the Firm's most significant strategic risks. IRM engages regularly in strategic business discussions and decision-making, including participation in relevant business reviews and senior management meetings, risk and control committees and other relevant governance forums, and review of acquisitions and new business initiatives. The Board of Directors oversees management's strategic decisions, and the Board Risk Committee oversees IRM and the Firm's risk governance framework. Management and oversight Strategic risk is the risk to earnings, capital, liquidity or reputation associated with poorly designed or failed business plans or an inadequate response to changes in the operating environment. STRATEGIC RISK MANAGEMENT Management's discussion and analysis 89 In the process of developing business plans and strategic initiatives, LOB and Corporate senior management identify the associated risks that are incorporated into the Firmwide Risk Identification framework and their impact on risk appetite. JPMorgan Chase & Co./2023 Form 10-K 153 152 151 146 147-150 144-145 134 135-143 154 Contingency Capital Plan In addition, IRM conducts a qualitative assessment of the LOB and Corporate strategic initiatives to assess their impact on the risk profile of the Firm. The Firm's strategic plan, together with IRM's assessment, are provided to the Board as part of its review and approval of the Firm's strategic plan, and the plan is also reflected in the Firm's budget. • • • • Capital Risk Management's responsibilities include: The Firm has a Capital Risk Management function whose primary objective is to provide independent oversight of capital risk across the Firm. The Firm's strategic planning process, which includes the development of the Firm's strategic plan and other strategic initiatives, is one component of managing the Firm's strategic risk. The strategic plan outlines the Firm's strategic framework and initiatives, and includes components such as budget, risk appetite, capital, earnings and asset-liability management objectives. Guided by the Firm's Business Principles, the Operating Committee and senior management teams in each LOB and Corporate review and update the strategic plan periodically, including evaluating the strategic framework and performance against prior-year initiatives, assessing the operating environment, refining existing strategies and developing new strategies. Capital risk management A strong capital position is essential to the Firm's business strategy and competitive position. Maintaining a strong balance sheet to manage through economic volatility is a strategic imperative of the Firm's Board of Directors, CEO and Operating Committee. The Firm's "fortress balance sheet" philosophy focuses on risk-adjusted returns, strong capital and robust liquidity. The Firm's capital risk management strategy focuses on maintaining long-term stability to enable the Firm to build and invest in market- leading businesses, including in highly stressed environments. Senior management considers the Capital risk is the risk that the Firm has an insufficient level or composition of capital to support the Firm's business activities and associated risks during normal economic environments and under stressed conditions. CAPITAL RISK MANAGEMENT JPMorgan Chase & Co./2023 Form 10-K 90 The Firm's balance sheet strategy, which focuses on risk- adjusted returns, strong capital and robust liquidity, is also a component in the management of strategic risk. Refer to Capital Risk Management on pages 91-101 for further information on capital risk. Refer to Liquidity Risk Management on pages 102-109 for further information on liquidity risk. Refer to Reputation Risk Management on page 110 for further information on reputation risk. implications on the Firm's capital prior to making significant decisions that could impact future business activities. In addition to considering the Firm's earnings outlook, senior management evaluates all sources and uses of capital with a view to ensuring the Firm's capital strength. Year ended December 31, (in billions) The Firm's Contingency Capital Plan establishes the capital management framework for the Firm and specifies the principles underlying the Firm's approach towards capital management in normal economic conditions and in stressed environments. The Contingency Capital Plan defines how the Firm calibrates its targeted capital levels and meets minimum capital requirements, monitors the ongoing appropriateness of planned capital distributions, and sets out the capital contingency actions that are expected to be taken or considered at various levels of capital depletion during a period of stress. The Federal Reserve establishes capital requirements, including well-capitalized standards, for the Firm as a consolidated financial holding company. The Office of the Comptroller of the Currency ("OCC") establishes similar minimum capital requirements and standards for the Firm's principal IDI subsidiary, JPMorgan Chase Bank, N.A. The U.S. capital requirements generally follow the Capital Accord of the Basel Committee, as amended from time to time. Basel III Overview (9) 1 85 35 70 36 13 70 68 (55) 242 Ending balance, December 31 impacts Market/performance/other Net asset flows Beginning balance Client assets rollforward Beginning balance 2023 2022 2021 $ 2,766 $ 3,113 $ 2,716 Net asset flows: 17 Liquidity Equity Multi-asset Alternatives Market/performance/other impacts Ending balance, December 31 Fixed income (1) 8 26 Other Corporate includes staff functions and expense that is centrally managed as well as certain Firm initiatives and activities not solely aligned to a specific LOB. The major Other Corporate functions include Real Estate, Technology, Legal, Corporate Finance, Human Resources, Internal Audit, Risk Management, Compliance, Control Management, Corporate Responsibility and various Other Corporate groups. Selected income statement and balance sheet data 2023 2022 2021 2023 compared with 2022 The Corporate segment consists of Treasury and Chief Investment Office ("CIO") and Other Corporate. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. Net income was $2.8 billion, compared with a net loss of $743 million in the prior year. 92 The current Basel III rules establish capital requirements for calculating credit risk RWA and market risk RWA, and in the case of Basel III Advanced, operational risk RWA. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk- weightings which vary primarily by counterparty type and asset class. Market risk RWA is generally calculated consistently between Basel III Standardized and Basel III Advanced. In addition to the RWA calculated under these approaches, the Firm may supplement such amounts to Pending the finalization of the U.S. Basel III proposal, the Firm expects that it will continue to build capital above the current levels, and therefore the CET1 target of 13.5% previously set by the Firm (which was with respect to the current Standardized RWA measure) is no longer meaningful. The Firm's quarterly capital ratios will vary dependent on market conditions and other factors. Under the requirements of the U.S. Basel III proposal, the new expanded risk-based approach, when fully phased-in, would be the Firm's binding constraint. In July 2023, the Federal Reserve, the OCC and the FDIC released a proposal to amend the risk-based capital framework, entitled "Regulatory capital rule: Amendments applicable to large banking organizations and to banking organizations with significant trading activity," which is referred to in this Form 10-K as “U.S. Basel III proposal". Under the proposal, changes to the framework would include replacement of the Advanced approach with an expanded risk-based approach, which would not permit the use of internal models for the calculation of RWA, other than for market risk. In addition, the stress capital buffer requirement would be applicable to both the expanded risk- based approach and the Standardized approach. The proposal would significantly revise risk-based capital requirements for all banks with assets of $100 billion or more, including the Firm and other U.S. GSIBS. The proposed effective date is July 1, 2025, with a three-year transition period applicable to the expanded risk-based approach. Based on the Firm's understanding of the proposal, as applied to its Consolidated balance sheets as of June 30, 2023 (the reference date for a special data collection exercise conducted by the Federal Reserve), the estimated impact at the end of the transition period would increase RWA by approximately 30%, which would result in an approximately 25% increase to CET1 capital necessary to meet the Firm's CET1 ratio requirement, all else equal. These estimates do not reflect any actions that the Firm may take to mitigate the impact of the rule as currently proposed. For each of these risk-based capital ratios, the capital adequacy of the Firm is evaluated against the lower of the Standardized or Advanced approaches compared to their respective regulatory capital ratio requirements. The capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. BHCs and banks, including the Firm and JPMorgan Chase Bank, N.A. The minimum amount of regulatory capital that must be held by BHCs and banks is determined by calculating RWA, which are on-balance sheet assets and off-balance sheet exposures, weighted according to risk. Under the rules currently in effect, two comprehensive approaches are prescribed for calculating RWA: a standardized approach ("Basel III Standardized"), and an advanced approach ("Basel III Advanced"). JPMorgan Chase & Co./2023 Form 10-K Regulatory capital CORPORATE JPMorgan Chase & Co./2023 Form 10-K 274 (339) 165 $ 3,422 $ 2,766 $ 3,113 $ 4,048 $ 4,295 $ 83 490 3,652 389 474 (296) 254 $ 5,012 $ 4,048 $ 4,295 49 Noninterest revenue was $132 million, compared with a loss of $1.8 billion in the prior year, driven by: Change in long-term debt and other instruments qualifying as Tier 2 102 373 Defined benefit pension and other postretirement employee benefit ("OPEB") plans 1,224 3,225 Other intangible assets 53,501 54,377 Standardized/Advanced CET1 (101) 5,381 Unrealized gains/(losses) on investment securities Translation adjustments, net of hedges (a) Fair value hedges Goodwill (c) 6,221 4,717 Less: Other CET1 capital adjustments (b) 329 capital 250,585 218,934 13,569 $ 11,779 $ capital instruments qualifying as Tier 2 2022 Long-term debt and other $ 245,631 277,306 $ capital Standardized/Advanced Tier 1 27,404 707 27,404 683 Less: Other Tier 1 adjustments Add: Preferred stock Changes related to AOCI applicable to capital: Qualifying allowance for credit losses (dp 2,510 liabilities (a) The following table presents the changes in Basel III CET1 capital, Tier 1 capital and Tier 2 capital for the year ended December 31, 2023. Capital rollforward The following table presents reconciliations of total stockholders' equity to Basel III CET1 capital, Tier 1 capital and Total capital as of December 31, 2023 and 2022. Capital components JPMorgan Chase & Co./2023 Form 10-K 96 (a) The capital metrics reflect the CECL capital transition provisions. Refer to Note 27 for additional information. (b) Adjusted average assets, for purposes of calculating the leverage ratios, includes quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill, inclusive of estimated equity method goodwill, and other intangible assets. (c) Represents minimum requirements and regulatory buffers applicable to the Firm. Refer to Note 27 for additional information. December 31, 5.0 % 5.6 % 6.1 % 4,367,092 $ 4,540,465 $ 6.6 % 4.0 % (in millions) Total stockholders' equity Less: Preferred stock $ 1,084 Changes in additional paid-in capital Certain deferred tax Add: (8,881) Net purchase of treasury stock (12,055) 48,051 Standardized/Advanced CET1 capital at December 31, 2022 $ 218,934 Net income applicable to common equity Dividends declared on common stock 27,404 264,928 300,474 Common stockholders' equity 2023 Year ended December 31, (in millions) December 31, 2022 292,332 $ 2023 327,878 27,404 2,996 3,703,873 20,102 Other (1,790) 749 94 (947) $ 32,138 Advanced Total capital at December 31, 2023 Advanced Tier 2 capital at December 31, 2023 Change in Advanced Tier 2 capital Other Change in qualifying allowance for credit losses (b) (c) $ 31,191 Advanced Tier 2 capital at December 31, 2022 Change in long-term debt and other instruments qualifying as Tier 2 Change in Standardized Tier 2 capital Other Change in qualifying allowance for credit losses (b) Standardized Tier 2 capital at December 31, 2022 (f) Included an incremental $655 million allowance for credit losses on certain assets associated with First Republic to which the Standardized approach has been applied, as permitted by the transition provisions in the U.S. capital rules. (e) Represents an adjustment to qualifying allowance for credit losses for the excess of eligible credit reserves over expected credit losses up to 0.6% of credit risk RWA, including the impact of the CECL capital transition provision with any excess deducted from RWA. (d) Represents the allowance for credit losses eligible for inclusion in Tier 2 capital up to 1.25% of credit risk RWA, including the impact of the CECL capital transition provision with any excess deducted from RWA. Refer to Note 27 for additional information on the CECL capital transition. Standardized Tier 2 capital at December 31, 2023 Standardized Total capital at December 31, 2023 $ 308,497 $ 18,952 (1,790) 855 Credit risk RWA(c)(d) Total RWA Advanced Standardized Market risk RWA Credit risk RWA (c) Year ended December 31, 2023 (in millions) The following table presents changes in the components of RWA under Basel III Standardized and Advanced approaches for the year ended December 31, 2023. The amounts in the rollforward categories are estimates, based on the predominant driver of the change. RWA rollforward Management's discussion and analysis 97 46 JPMorgan Chase & Co./2023 Form 10-K (c) Included an incremental $655 million allowance for credit losses on certain assets associated with First Republic to which the Standardized approach has been applied, as permitted by the transition provisions in the U.S. capital rules. (b) Includes the impact of the CECL capital transition provisions and the cumulative effect of changes in accounting principles. Refer to Note 27 for additional information on the CECL capital transition. (a) Includes foreign currency translation adjustments and the impact of related derivatives. $ 18,111 $295,417 94 (841) (c) Goodwill deducted from capital includes goodwill associated with equity method investments in nonconsolidated financial institutions based on regulatory requirements. Refer to page 134 for additional information on principal investment risk. 19,353 (b) As of December 31, 2023 and 2022, included a net benefit associated with cash flow hedges and debit valuation adjustments ("DVA") related to structured notes recorded in AOCI of $4.3 billion and $5.2 billion and the benefit from the CECL capital transition provisions of $1.4 billion and $2.2 billion, respectively. 18,952 $ 264,583 Redemptions of noncumulative perpetual preferred stock Other Change in CET1 capital (b) Standardized/Advanced Tier 1 capital at December 31, Changes related to other CET1 capital adjustments (b) Change in Standardized/Advanced CET1 capital Standardized/Advanced CET1 capital at December 31, 2023 277,769 JPMorgan Chase & Co./2023 Form 10-K 308,497 Change in Standardized/Advanced Tier 1 capital Standardized/Advanced Tier 1 capital at December 31, $ 32,138 $ 31,191 $ Standardized Tier 2 capital (784) (690) Standardized Total capital 2023 $ 277,306 (2,530) $ (13,186) (13,080) 18,111 295,417 $ Advanced Total capital $ Advanced Tier 2 capital (f) Advanced Tier 2 capital (e) allowance for credit losses for Adjustment in qualifying 31,675 24 31,651 $ 245,631 $ 250,585 31,651 (a) Represents deferred tax liabilities related to tax-deductible goodwill and to identifiable intangibles created in nontaxable transactions, which are netted against goodwill and other intangibles when calculating CET1 capital. Market risk RWA $ 7.2 % $ Standardized Advanced Standardized Advanced Standardized Advanced Standardized Advanced 0 2 Stress capital buffer GSIB surcharge Minimum requirement 4.50% 4.50% 4Q22 4.50% 4.50% 4.50% 4.50% 4 3.50% 3.50% 6 4.00% 4.00% 4.00% 4.50% 4.50% 1Q23 1Q24 All banking institutions are currently required to have a minimum CET1 capital ratio of 4.5% of risk-weighted assets. 2.0 % 3.5 % 4.0 % 4.5 % 2.5 % 2.5 % 2022 2023 2024 Method 2 Method 1 The following table presents the Firm's effective GSIB surcharge for the years ended December 31, 2024, 2023 and 2022. JPMorgan Chase & Co./2023 Form 10-K 94 interconnectedness, complexity and substitutability. "Method 2", calculated by the Firm, modifies the Method 1 requirements to include a measure of short-term wholesale funding in place of substitutability, and introduces a GSIB score "multiplication factor". Under the Federal Reserve's GSIB rule, the Firm is required to assess its GSIB surcharge on an annual basis under two separately prescribed methods based on data for the previous fiscal year-end, and is subject to the higher of the two. "Method 1" reflects the GSIB surcharge as prescribed by the Basel Committee's assessment methodology, and is calculated by the Financial Stability Board ("FSB") across five criteria: size, cross-jurisdictional activity, 4Q23 Certain banking organizations, including the Firm, are required to hold additional levels of capital to serve as a "capital conservation buffer". The capital conservation buffer incorporates a GSIB surcharge, a discretionary countercyclical capital buffer and a fixed capital conservation buffer of 2.5% for Advanced regulatory capital requirements, as well as a variable SCB requirement, floored at 2.5%, for Standardized regulatory capital requirements. 4.00% On November 27, 2023, the FSB released its annual list of GSIBS based upon data as of December 31, 2022, which affirmed the Firm's Method 1 GSIB surcharge of 2.5%, which will be effective January 1, 2025, unless the Firm's Method 1 GSIB surcharge, as determined by the FSB, is lower based upon data as of December 31, 2023. 4.50% 4.50% Capital conservation buffer incl. GSIB & SCB Fixed capital CET1 capital ratio as of The Firm's Basel III Standardized 16 The following chart presents the Firm's Basel III CET1 capital ratio requirements under the Basel III rules currently in effect. Risk-based Capital Regulatory Requirements Management's discussion and analysis 93 December 31, 2023: 15.0% JPMorgan Chase & Co./2023 Form 10-K TLAC and Eligible LTD Requirements In July 2023, the Federal Reserve also released a proposal to amend the calculation of the GSIB surcharge. If adopted as proposed, these amendments would require the Firm to assess its GSIB surcharge on an annual basis, using the average of the quarterly surcharge calculations throughout the calendar year, with daily averaging required for certain measures within the surcharge calculation. Surcharge increments would be reduced from 50 bps to 10 bps and there would also be other technical amendments to the Method 2 calculation. The proposed amendments would revise risk-based capital requirements for the Firm and other U.S. GSIBS, and would become effective two calendar quarters after the adoption of the final rule. Refer to Risk- based Capital Regulatory Requirements on pages 94-95 for further information on the GSIB surcharge. Other Key Regulatory Developments GSIB Surcharge Refer to page 95 for additional information on GSIB surcharge and page 98 for additional information on SLR. Basel III also includes a requirement for Advanced Approaches banking organizations, including the Firm, to calculate its SLR. As of the fourth quarter of 2023, the Firm's SLR became more binding than the Basel III risk- based ratios, primarily reflecting the reduction in the Stress Capital Buffer requirement. With the increase in the GSIB surcharge in the first quarter of 2024, the Firm expects the risk-based ratios to revert to being more binding than the SLR. As of December 31, 2023, the Advanced Total Capital ratio became the most binding constraint for the Firm's Basel III risk-based ratios, primarily reflecting the reduction in the Stress Capital Buffer requirement. However, as of December 31, 2023, with respect to the CET1 and Tier 1 risk-based ratios, the Standardized ratios are more binding than the Advanced ratios. incorporate management judgment and feedback from its regulators. In August 2023, the Federal Reserve, the FDIC and the OCC released a proposal to expand the eligible long-term debt ("eligible LTD") and clean holding company requirements under the existing total loss-absorbing capacity ("TLAC") rule to apply to non-GSIB banks with $100 billion or more in total consolidated assets. While U.S. GSIBS are already subject to these requirements, the proposal would reduce the amount of LTD with remaining maturities of less than two years that count towards a U.S. GSIB's TLAC requirement. The proposal would also expand the existing capital deduction framework for LTD issued by GSIBS to include LTD issued by non-GSIB banks subject to the LTD requirements. 14 12.50% 12.00% 8 2.50% 2.50% 2.50% 2.50% 2.90% 2.90% 4.00% 10 4.00% 10.50% 11.00% 11.00% 11.50% 11.40% 12 11.90% conservation buffer 3,831,200 The Firm's Method 2 surcharge calculated using data as of December 31, 2021 is 4.5% (up from 4.0%), which became effective January 1, 2024. The Firm's estimated Method 2 surcharge calculated using data as of December 31, 2022 is 4.5%. Accordingly, based on the GSIB rule currently in effect, the Firm's effective GSIB surcharge increased to 4.5% on January 1, 2024. Failure to maintain regulatory capital equal to or in excess of the risk-based regulatory capital minimum plus the capital conservation buffer (inclusive of the GSIB surcharge) and any countercyclical buffer will result in limitations to the amount of capital that the Firm may distribute, such as through dividends and common share repurchases, as well as on discretionary bonus payments for certain executive officers. 16.6 18.5 Total capital ratio Tier 1 capital ratio 11.0 % 13.6 % 15.0 % 11.4 % 14.9 16.8 13.2 % CET1 capital ratio 1,609,773 1,669,156 1,653,538 1,671,995 (c) Risk-weighted assets 15.0 % 12.9 14.9 16.6 15.3 (c) Capital ratio requirements December 31, 2022 December 31, 2023 SLR Total leverage exposure Tier 1 leverage ratio Adjusted average assets (b) Leverage-based capital metrics: (a) (in millions, except ratios) Three months ended (c) Includes the impacts of certain assets associated with First Republic to which the Standardized approach has been applied as permitted by the transition provisions in the U.S. capital rules. (a) The capital metrics reflect the CECL capital transition provisions. Refer to Note 27 for additional information. (b) Represents minimum requirements and regulatory buffers applicable to the Firm for the period ended December 31, 2023. For the period ended December 31, 2022, the Basel III Standardized CET1, Tier 1, and Total capital ratio requirements applicable to the Firm were 12.0%, 13.5%, and 15.5%, respectively; the Basel III Advanced CET1, Tier 1, and Total capital ratio requirements applicable to the Firm were 10.5%, 12.0%, and 14.0%, respectively. Refer to Note 27 for additional information. 14.5 16.4 17.7 12.5 264,583 The U.S. federal regulatory capital standards include a framework for setting a discretionary countercyclical capital buffer taking into account the macro financial environment in which large, internationally active banks function. As of December 31, 2023, the U.S. countercyclical capital buffer remained at 0%. The Federal Reserve will continue to review the buffer at least annually. The buffer can be increased if the Federal Reserve, FDIC and OCC determine that systemic risks are meaningfully above normal and can be calibrated up to an additional 2.5% of RWA subject to a 12-month implementation period. (c) 277,769 Capital ratio requirements Standardized December 31, 2022 December 31, 2023 The following tables present the Firm's risk-based capital metrics under both the Basel III Standardized and Advanced approaches and leverage-based capital metrics. Refer to Note 27 for JPMorgan Chase Bank, N.A.'s risk-based and leverage- based capital metrics. First Republic Bank was not subject to Advanced approach regulatory capital requirements. As a result, for certain exposures associated with the First Republic acquisition, Advanced RWA and any impact on Advanced Total capital is calculated under the Standardized approach as permitted by the transition provisions in the U.S. capital rules. Refer to Note 34 for additional information on the First Republic acquisition. Selected capital and RWA data Management's discussion and analysis 95 (b) JPMorgan Chase & Co./2023 Form 10-K In addition to meeting the capital ratio requirements of Basel III, the Firm and its principal IDI subsidiary, JPMorgan Chase Bank, N.A. must also maintain minimum capital and leverage ratios in order to be "well-capitalized” under the regulations issued by the Federal Reserve and the Prompt Corrective Action requirements of the FDIC Improvement Act, respectively. Refer to Note 27 for additional information. Other regulatory capital Banking organizations subject to the Basel III Advanced approach are currently required to have a minimum SLR of 3.0%. Certain banking organizations, including the Firm, are also required to hold an additional 2.0% leverage buffer. The SLR is defined as Tier 1 capital under Basel III divided by the Firm's total leverage exposure. Total leverage exposure is calculated by taking the Firm's total average on-balance sheet assets, less amounts permitted to be deducted for Tier 1 capital, and adding certain off- balance sheet exposures, as defined in regulatory capital rules. Refer to SLR on page 98 for additional information. Failure to maintain an SLR equal to or greater than the regulatory requirement will result in limitations on the amount of capital that the Firm may distribute such as through dividends and common share repurchases, as well as on discretionary bonus payments for certain executive officers. Supplementary leverage ratio Leverage-based Capital Regulatory Requirements The Federal Reserve's TLAC rule requires the U.S. GSIB top- tier holding companies, including the Firm, to maintain minimum levels of external TLAC and eligible LTD. Refer to TLAC on page 100 for additional information. Total Loss-Absorbing Capacity Additional information regarding the Firm's capital ratios, as well as the U.S. federal regulatory capital standards to which the Firm is subject, is presented in Note 27. Refer to the Firm's Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website, for further information on the Firm's current capital measures. December 31, 2023 Advanced December 31, 2022 Capital ratio requirements 308,497 Total capital 245,631 277,306 245,631 277,306 Tier 1 capital 218,934 $ $ 250,585 218,934 $ 250,585 $ CET1 capital (in millions, except ratios) Risk-based capital metrics: (a) (b) 295,417 Operational risk RWA $ December 31, 2022 The Bank of England requires that U.K. banks, including U.K. regulated subsidiaries of overseas groups, maintain minimum requirements for own funds and eligible liabilities ("MREL"). As of December 31, 2023, J.P. Morgan Securities plc was compliant with its MREL requirements. J.P. Morgan Securities plc is a wholly-owned subsidiary of JPMorgan Chase Bank, N.A. and has authority to engage in banking, investment banking and broker-dealer activities. J.P. Morgan Securities plc is jointly regulated in the U.K. by the Prudential Regulation Authority ("PRA") and the Financial Conduct Authority ("FCA"). J.P. Morgan Securities plc is subject to the European Union ("EU") Capital Requirements Regulation (“CRR”), as adopted in the U.K., and the PRA capital rules, each of which have implemented Basel III and thereby subject J.P. Morgan Securities plc to its requirements. J.P. Morgan Securities plc Non-U.S. subsidiary regulatory capital J.P. Morgan Securities is registered with the SEC as a security-based swap dealer and with the CFTC as a swap dealer. As a result of additional SEC and CFTC capital and financial reporting requirements for security-based swap dealers and swap dealers, J.P. Morgan Securities is subject to alternative minimum net capital requirements and required to hold "tentative net capital" in excess of $5.0 billion. J.P. Morgan Securities is also required to notify the SEC and CFTC in the event that its tentative net capital is less than $6.0 billion. Tentative net capital is net capital before deducting market and credit risk charges as defined by the Net Capital Rule. As of December 31, 2023, J.P. Morgan Securities maintained tentative net capital in excess of the minimum and notification requirements. Minimum 5,346 $ 27,865 $ Effective January 1, 2023, J.P. Morgan Securities plc was required to meet the minimum Tier 1 leverage ratio requirement established by the PRA of 3.25%, plus regulatory buffers. Actual (in millions) December 31, 2023 The following table presents J.P. Morgan Securities' net capital: "Alternative Net Capital Requirements" of the Net Capital Rule. J.P. Morgan Securities has elected to compute its minimum net capital requirements in accordance with the JPMorgan Chase's principal U.S. broker-dealer subsidiary is J.P. Morgan Securities. J.P. Morgan Securities is subject to the regulatory capital requirements of Rule 15c3-1 under the Securities Exchange Act of 1934 (the “Net Capital Rule"). J.P. Morgan Securities is also registered as a futures commission merchant and is subject to regulatory capital requirements, including those imposed by the SEC, the Commodity Futures Trading Commission (“CFTC”), the Financial Industry Regulatory Authority ("FINRA") and the National Futures Association (“NFA”). U.S. broker-dealer regulatory capital J.P. Morgan Securities Net Capital The following table presents J.P. Morgan Securities plc's risk-based and leverage-based capital metrics: December 31, 2023 (in millions, except ratios) Total capital JPMSE is a wholly-owned subsidiary of JPMorgan Chase Bank, N.A. and has authority to engage in banking, investment banking and markets activities. JPMSE is regulated by the European Central Bank as well as the local regulators in each of the countries in which it operates, and it is subject to EU capital requirements under Basel III. JPMSE is required by the EU Single Resolution Board to maintain MREL. As of December 31, 2023, JPMSE was compliant with its MREL requirements. J.P. Morgan SE (b) At least 75% of the Tier 1 leverage ratio minimum must be met with CET1 capital. (a) Represents minimum Pillar 1 requirements specified by the PRA. J.P. Morgan Securities plc's capital ratios as of December 31, 2023 exceeded the minimum requirements, including the additional capital requirements specified by the PRA. (b) 3.3 8.0 6.0 4.5 % Total RWA 7.3 28.1 22.3 16.9 % $ 52,522 Actual CET1 capital ratio Tier 1 capital ratio Total capital ratio Tier 1 leverage ratio JPMorgan Chase & Co./2023 Form 10-K The following table presents JPMSE's risk-based and leverage-based capital metrics: 100 Refer to Liquidity Risk Management on pages 102-109 for further information on long-term debt issued by the Parent Company. exposure 5.2 % 11.1 % 4.9 % 11.3 % 9.5 10.0 Regulatory 23.0 $ $ 114.0 55.4 $ $ 129.2 22.5 13.8 % 71.4 requirements 9.5 Surplus/ Effective January 1, 2023, the Firm's regulatory requirements for TLAC to RWA and eligible LTD to RWA ratios increased by 50 bps to 23.0% and 10.0%, respectively, due to the increase in the Firm's GSIB requirements. Refer to Risk-based Capital Regulatory Requirements on pages 94-95 for further information on the GSIB surcharge. Failure to maintain TLAC equal to or in excess of the regulatory minimum plus applicable buffers will result in limitations on the amount of capital that the Firm may distribute, such as through dividends and common share repurchases, as well as on discretionary bonus payments for certain executive officers. (a) RWA is the greater of Standardized and Advanced compared to their respective regulatory capital ratio requirements. leverage exposure Greater of Greater of Method 1 and Method 2 GSIB surcharge 4.5% of total + long-term debt 6% of RWA (a) Minimum level of eligible $ 18.3 $ 71.2 $ 32.0 82.5 4.5 9.5 4.5 (shortfall) Refer to Part I, Item 1A: Risk Factors on pages 9-33 of the 2023 Form 10-K for information on the financial consequences to holders of the Firm's debt and equity securities in a resolution scenario. December 31, 2023 (in millions, except ratios) Total capital Monitor exposures; • Optimize liquidity sources and uses; • As part of the Firm's overall liquidity management strategy, the Firm manages liquidity and funding using a centralized, global approach designed to: Setting FTP in accordance with underlying liquidity characteristics of balance sheet assets and liabilities as well as certain off-balance sheet items. related to funding and liquidity risk; and Identify constraints on the transfer of liquidity between the Firm's legal entities; and Managing compliance with regulatory requirements Managing liquidity within the Firm's approved liquidity specific liquidity strategies, policies, reporting and contingency funding plans; Defining and monitoring Firmwide and legal entity- Developing internal liquidity stress testing assumptions; entities, as well as currencies, taking into account legal, regulatory, and operational restrictions; of the assets and liabilities of the Firm, LOBS, legal Analyzing and understanding the liquidity characteristics risk appetite tolerances and limits; • • Maintain the appropriate amount of surplus liquidity at a Firmwide and legal entity level, where relevant. Results of stress tests are considered in the formulation of the Firm's funding plan and assessment of its liquidity position. The Parent Company acts as a source of funding for the Firm through equity and long-term debt issuances, and its intermediate holding company, JPMorgan Chase Holdings LLC (the “IHC”), provides funding to support the ongoing operations of the Parent Company and its subsidiaries. The Firm maintains liquidity at the Parent Company, the IHC, and operating subsidiaries at levels sufficient to comply with liquidity risk tolerances and minimum liquidity requirements, and to manage through Liquidity outflows are modeled across a range of time horizons and currency dimensions and contemplate both market and idiosyncratic stresses. material legal entities such as regulatory, legal or other restrictions. transferability of liquidity between jurisdictions and Potential impediments to the availability and Credit rating downgrades; Collateral haircuts; and • Estimated non-contractual and contingent cash outflows; • Varying levels of access to unsecured and secured funding markets; • • The Firm conducts internal liquidity stress testing that is intended to ensure that the Firm and its material legal entities have sufficient liquidity under a variety of adverse scenarios, including scenarios analyzed as part of the Firm's resolution and recovery planning. Internal stress tests are produced on a regular basis, and other stress tests are performed in response to specific market events or concerns. Liquidity stress tests assume all of the Firm's contractual financial obligations are met and take into consideration: Internal stress testing Committees responsible for liquidity governance include the Firmwide ALCO, as well as regional ALCOs, the Treasurer Committee, and the CTC Risk Committee. In addition, the Board Risk Committee reviews and recommends to the Board of Directors, for approval, the Firm's liquidity risk tolerances, liquidity strategy, and liquidity policy. Refer to Firmwide Risk Management on pages 86-89 for further discussion of ALCO and other risk-related committees. Governance • • • • LIQUIDITY RISK MANAGEMENT Management's discussion and analysis 101 JPMorgan Chase & Co./2023 Form 10-K (a) Represents minimum Pillar 1 requirements specified by the EU CRR. J.P. Morgan SE's capital and leverage ratios as of December 31, 2023 exceeded the minimum requirements, including the additional capital requirements specified by EU regulators. 3.0 8.0 4.5 % 6.0 (a) 5.8 32.2 18.1 18.1 % 44,158 Regulatory Actual Minimum ratios Tier 1 capital ratio Total capital ratio Tier 1 leverage ratio CET1 capital ratio Liquidity risk is the risk that the Firm will be unable to meet its cash and collateral needs as they arise or that it does not have the appropriate amount, composition and tenor of funding and liquidity to support its assets and liabilities. 29.4 % Liquidity risk management • The Firm addresses these objectives through: Manage an optimal funding mix and availability of liquidity sources. • • • Ensure that the Firm's core businesses and material legal entities are able to operate in support of client needs and meet contractual and contingent financial obligations through normal economic cycles as well as during stress events, and Treasury and CIO is responsible for liquidity management. The primary objectives of the Firm's liquidity management are to: Liquidity management Approving or escalating for review new or updated liquidity stress assumptions. Monitoring and reporting internal Firmwide and legal entity liquidity stress tests, regulatory defined metrics, as well as liquidity positions, balance sheet variances and funding activities; and Performing an independent review of liquidity risk management processes to evaluate their adequacy and effectiveness; Developing a process to classify, monitor and report limit breaches; Defining, monitoring and reporting liquidity risk metrics; Independently establishing and monitoring limits and indicators, including liquidity risk appetite; • • • • • The Firm has a Liquidity Risk Management ("LRM") function whose primary objective is to provide independent oversight of liquidity risk across the Firm. Liquidity Risk Management's responsibilities include: 13.3 % Regulatory Minimum ratiosa $ 228.5 51,398 3,703,873 663,219 $4,367,092 54,432 3,831,200 709,265 $4,540,465 (b) Total adjusted average assets adjustments Less: Regulatory capital 3,755,271 6.1 % 3,885,632 December 31, December 31, 2023 2022 Total average assets Tier 1 capital (in millions, except ratio) Three months ended The following table presents the components of the Firm's SLR. Supplementary leverage ratio $ 277,306 $ 245,631 Add: Off-balance sheet exposures(c) Total leverage exposure SLR 5.6 % $ 55.5 $ 50.0 54.5 Consumer & Community Banking Corporate & Investment Bank Commercial Banking 2022 2023(a) 2024 (in billions) January 1, December 31, Line of business equity (Allocated capital) under rules currently in effect, as well as a simulation of capital in a severe stress environment. At least annually, the assumptions, judgments and methodologies used to allocate capital are reassessed and, as a result, the capital allocated to the LOBS may change. As of January 1, 2024, changes to the Firm's line of business capital allocations are primarily a result of updates to the Firm's current capital requirements and changes in RWA for each LOB under rules currently in effect. In addition, the capital that the Firm has accumulated to meet the increased requirements of the U.S. Basel III proposal has generally been retained in Corporate. The following table presents the capital allocated to each business segment. The Firm's current allocation methodology incorporates Basel III Standardized RWA and the GSIB surcharge, both Each business segment is allocated capital by taking into consideration a variety of factors including capital levels of similarly rated peers and applicable regulatory capital requirements. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. Line of business equity (c) Off-balance sheet exposures are calculated as the average of the three month-end spot balances on applicable regulatory exposures during the reporting quarter. Refer to the Firm's Pillar 3 Regulatory Capital Disclosures reports for additional information. (b) Adjusted average assets used for the calculation of Tier 1 leverage ratio. (a) For purposes of calculating the SLR, includes quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill, inclusive of estimated equity method goodwill, other intangible assets and adjustments for the CECL capital transition provisions. Refer to Note 27 for additional information on the CECL capital transition. Refer to the Firm's Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website, for further information on Credit risk RWA, Market risk RWA and Operational risk RWA. 102.0 (d) As of December 31, 2023, Credit risk RWA reflected approximately $52.4 billion of RWA calculated under the Standardized approach for certain assets associated with First Republic as permitted by the transition provisions in the U.S. capital rules. (b) Movement in portfolio levels (inclusive of rule changes) refers to: for Credit risk RWA, changes in book size, impacts associated with the First Republic acquisition, including the benefit of the shared-loss agreements entered into with the FDIC, position roll-offs in legacy portfolios in Home Lending, changes in composition and credit quality, market movements, and deductions for excess eligible allowances for credit losses not eligible for inclusion in Tier 2 capital; for Market risk RWA, changes in position, market movements, and changes in the Firm's regulatory multiplier from Regulatory VaR backtesting exceptions; and for Operational risk RWA, updates to cumulative losses and macroeconomic model inputs. (11,313) (15,907) 34,364 (11,975) 46,339 Movement in portfolio levels (b) 30.7 % (11,024) (4,883) Model & data changes (a) 446,265 $ 85,432 $ 1,078,076 $ $ 1,653,538 85,002 $ $ 1,568,536 $ 1,609,773 (16,196) 88,498 (11,946) (a) Model & data changes refer to material movements in levels of RWA as a result of revised methodologies and/or treatment per regulatory guidance (exclusive of rule changes). (973) 445,292 $ 1,669,156 68,603 $ $ 1,155,261 $ 59,383 (16,829) 77,185 18,457 1,671,995 68,144 $ $ 1,603,851 $ December 31, 2023 (16,858) 35,315 Changes in RWA 75,579 (973) (c) As of December 31, 2023 and 2022, the Basel III Standardized Credit risk RWA included wholesale and retail off balance-sheet RWA of $208.5 billion and $210.1 billion, respectively; and the Basel III Advanced Credit risk RWA included wholesale and retail off balance-sheet RWA of $188.5 billion and $180.8 billion, respectively. 108.0 (4,883) 30.0 External TLAC requirement applicable + 18% of RWA (a) The external TLAC requirements and the minimum level of eligible long-term debt requirements are shown below: The Federal Reserve's TLAC rule requires the U.S. GSIB top- tier holding companies, including the Firm, to maintain minimum levels of external TLAC and eligible long-term debt. Total Loss-Absorbing Capacity buffers, including Other capital requirements 99 JPMorgan Chase & Co./2023 Form 10-K Refer to Long-term funding and issuance on page 108 and Note 20 for additional information on the Firm's subordinated debt. Subordinated Debt Preferred stock dividends declared were $1.5 billion for the year ended December 31, 2023, and $1.6 billion for each of the years ended December 31, 2022 and 2021. Refer to Note 21 for additional information on the Firm's preferred stock, including the issuance and redemption of preferred stock. Preferred stock Refer to capital planning and stress testing on page 91 for additional information. Management's discussion and analysis Greater of Method 1 GSIB surcharge $ 486.0 103.0 $ 513.8 $ 222.6 December 31, 2022 External TLAC LTD LTD % of total leverage Surplus/ (shortfall) Regulatory requirements % of RWA (in billions, except ratio) Total eligible amount The following table presents the eligible external TLAC and eligible LTD amounts, as well as a representation of these amounts as a percentage of the Firm's total RWA and total leverage exposure applying the impact of the CECL capital transition provisions as of December 31, 2023 and 2022. 2.0% buffer + exposure of total leverage 7.5% common shares is utilized at management's discretion, and the timing of purchases and the exact amount of common shares that may be repurchased is subject to various factors, including market conditions; legal and regulatory considerations affecting the amount and timing of repurchase activity; the Firm's capital position (taking into account goodwill and intangibles); internal capital generation; current and proposed future capital requirements; and alternative investment opportunities. The $30 billion common share repurchase program approved by the Board does not establish specific price targets or timetables. The repurchase program may be suspended by management at any time; and may be executed through open market purchases or privately negotiated transactions, or utilizing Rule 10b5-1 plans, which are written trading plans that the Firm may enter into from time to time under Rule 10b5-1 of the Securities Exchange Act of 1934 and which allow the Firm to repurchase its common shares during periods when it may otherwise not be repurchasing common shares – for example, during internal trading blackout periods. Refer to Part II, Item 5: Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities on page 35 of the 2023 Form 10-K for additional information regarding repurchases of the Firm's equity securities. The Board of Directors' authorization to repurchase December 31, 2023 External TLAC (b) In the second half of 2022, the Firm temporarily suspended share repurchases, which it resumed under its current common share repurchase program in the first quarter of 2023. The Firm's quarterly common stock dividend is currently $1.05 per share. The Firm's dividends are subject to approval by the Board of Directors on a quarterly basis. Refer to Note 21 and Note 26 for information regarding dividend restrictions. The Firm's common stock dividends are planned as part of the Capital Management governance framework in line with the Firm's capital management objectives. Common stock dividends Capital actions JPMorgan Chase & Co./2023 Form 10-K 98 Total common stockholders' equity $ 300.5 (a) Includes the impact of the First Republic acquisition. Asset & Wealth Management Corporate $ 300.5 $ 264.9 69.9 90.0 98.5 30.0 17.0 15.5 (c) As directed by the Federal Reserve, total net repurchases and common stock dividends in the first and second quarter of 2021 were restricted and could not exceed the average of the Firm's net income for the four preceding calendar quarters. Effective July 1, 2021, the Firm became subject to the normal capital distribution restrictions provided under the regulatory capital framework. 25.0 The following table shows the common dividend payout ratio based on net income applicable to common equity. Year ended December 31, Common dividend payout ratio 17.0 25 % 2023 119.7 23.1 69.5 (a) Excludes excise tax and commissions. As part of the Inflation Reduction Act of 2022, a 1% excise tax was imposed on net share repurchases effective January 1, 2023. (c) 2021 2023 2022(b) $ 9,898 $ 3,122 $ 18,448 Total number of shares of common stock repurchased Year ended December 31, (in millions) The following table sets forth the Firm's repurchases of common stock for the years ended December 31, 2023, 2022 and 2021. Effective May 1, 2022, the Firm is authorized to purchase up to $30 billion under its common share repurchase program previously approved by the Board of Directors, which was announced on April 13, 2022. 2021 25 % Common stock Aggregate purchase price of common stock repurchases (a) 2022 33 % Stable P-1 A1 Moody's Investors Service issuer December 31, 2023 issuer issuer Long-term Short-term Long-term Aa2 Outlook J.P. Morgan Securities LLC J.P. Morgan Securities plc J.P. Morgan SE AA- Long-term (b) Aa3 Outlook issuer issuer Outlook Negative Stable A-1 A+ Stable Stable F1+ Fitch Ratings A-2 A- Standard & Poor's (a) Short-term Short-term issuer P-1 JPMorgan Chase Bank, N.A. ΝΑ The credit ratings of the Parent Company and the Firm's principal bank and non-bank subsidiaries as of December 31, 2023, were as follows: 999 $ $ 1,998 39,775 50,000 991 92,764 $ Total long-term secured funding (b) 2023 1,000 9,485 Other long-term secured funding" FHLB advances $ Credit card securitization 2022 P-1 2023 Purchase Money Note (a) $ 2022 1,400 14 maintains sufficient liquidity to withstand a potential decrease in funding capacity due to ratings downgrades. Additionally, the Firm's funding requirements for VIES and other third-party commitments may be adversely affected by a decline in credit ratings. Refer to Note 5 and Note 14 for additional information. The cost and availability of financing are influenced by credit ratings. Reductions in these ratings could have an adverse effect on the Firm's access to liquidity sources, increase the cost of funds, trigger additional collateral or funding requirements and decrease the number of investors and counterparties willing to lend to the Firm. The nature and magnitude of the impact of ratings downgrades depends on numerous contractual and behavioral factors, which the Firm believes are incorporated in its liquidity risk and stress testing metrics. The Firm believes that it Credit ratings JPMorgan Chase & Co./2023 Form 10-K 108 The Firm's wholesale businesses also securitize loans for client-driven transactions; those client-driven loan securitizations are not considered to be a source of funding for the Firm and are not included in the table above. Refer to Note 14 for a further description of client-driven loan securitizations. (a) Reflects the Purchase Money Note associated with the First Republic acquisition. Refer to Note 34 for additional information. (b) Includes long-term structured notes that are secured. 1,682 $ 10,917 268 432 476 1,475 $ $ ΝΑ JPMorgan Chase & Co. Stable Maintaining a credit risk policy framework A-1 The Firm has developed policies and practices that are designed to preserve the independence and integrity of the approval and decision-making process for extending credit so that credit risks are assessed accurately, approved properly, monitored regularly and managed actively at both the transaction and portfolio levels. The policy framework establishes credit approval authorities, concentration limits, risk-rating methodologies, portfolio review parameters and guidelines for management of distressed exposures. In addition, certain models, assumptions and inputs used in evaluating and monitoring credit risk are independently validated by groups that are separate from the LOBS. Consumer credit risk is monitored for delinquency and other trends, including any concentrations at the portfolio level, as certain of these trends can be addressed through changes in underwriting policies and portfolio guidelines. Consumer Risk Management evaluates delinquency and other trends against business expectations, current and forecasted economic conditions, and industry benchmarks. Historical and forecasted economic performance and trends are incorporated into the modeling of estimated consumer credit losses and are part of the monitoring of the credit risk profile of the portfolio. Risk monitoring and management Management's discussion and analysis 111 JPMorgan Chase & Co./2023 Form 10-K Stress testing is important in measuring and managing credit risk in the Firm's credit portfolio. The stress testing process assesses the potential impact of alternative economic and business scenarios on estimated credit losses for the Firm. Economic scenarios and the underlying parameters are defined centrally, articulated in terms of macroeconomic factors and applied across the businesses. The stress test results may indicate credit migration, changes in delinquency trends and potential losses in the credit portfolio. In addition to the periodic stress testing processes, management also considers additional stresses outside these scenarios, including industry and country- specific stress scenarios, as appropriate. The Firm uses stress testing to inform decisions on setting risk appetite both at a Firm and LOB level, as well as to assess the impact of stress on individual counterparties. Wholesale credit risk is monitored regularly at an aggregate portfolio, industry, and individual client and counterparty level with established concentration limits that are reviewed and revised periodically as deemed appropriate by management. Industry and counterparty limits, as measured in terms of exposure and economic risk appetite, are subject to stress-based loss constraints. Stress testing Based on these factors and the methodology and estimates described in Note 13 and Note 10, the Firm estimates credit losses for its exposures. The allowance for loan losses reflects estimated credit losses related to the consumer and wholesale held-for-investment loan portfolios, the allowance for lending-related commitments reflects estimated credit losses related to the Firm's lending-related commitments and the allowance for investment securities reflects estimated credit losses related to the investment securities portfolio. Refer to Note 13, Note 10 and Critical Accounting Estimates used by the Firm on pages 155-158 for further information. To measure credit risk, the Firm employs several methodologies for estimating the likelihood of obligor or counterparty default. Methodologies for measuring credit risk vary depending on several factors, including type of asset (e.g., consumer versus wholesale), risk measurement parameters (e.g., delinquency status and borrower's credit score versus wholesale risk-rating) and risk management and collection processes (e.g., retail collection center versus centrally managed workout groups). Credit risk measurement is based on the probability of default of an obligor or counterparty, the loss severity given a default event and the exposure at default. Risk identification and measurement Managing criticized exposures and delinquent loans, and Estimating credit losses and supporting appropriate credit risk-based capital management Setting industry and geographic concentration limits, as appropriate, and establishing underwriting guidelines Assigning and managing credit approval authorities in connection with the approval of credit exposure Monitoring, measuring and managing credit risk across all portfolio segments, including transaction and exposure approval In addition, potential and unexpected credit losses are reflected in the allocation of credit risk capital and represent the potential volatility of actual losses relative to the established allowances for loan losses and lending- related commitments. The analyses for these losses include stress testing that considers alternative economic scenarios as described below. • Management of the Firm's wholesale credit risk exposure is accomplished through a number of means, including: • Loan syndications and participations (in millions) JPMorgan Chase & Co./2023 Form 10-K 112 Collateral and other risk-reduction techniques • To enable monitoring of credit risk and effective decision- making, aggregate credit exposure, credit quality forecasts, concentration levels and risk profile changes are reported regularly to senior members of Credit Risk Management. Detailed portfolio reporting of industry, clients, counterparties and customers, product and geography are prepared, and the appropriateness of the allowance for credit losses is reviewed by senior management at least on a quarterly basis. Through the risk reporting and governance structure, credit risk trends and limit exceptions are provided regularly to, and discussed with, risk committees, senior management and the Board of Directors. • Loan underwriting and credit approval processes Risk reporting Independently assessing risk grades assigned to exposures in the Firm's wholesale credit portfolio and the timeliness of risk grade changes initiated by responsible business units; and In addition to Credit Risk Management, an independent Credit Review function is responsible for: • Master netting agreements, and Credit derivatives • • Loan sales and securitizations Evaluating the effectiveness of the credit management processes of the LOBS and Corporate, including the adequacy of credit analyses and risk grading/loss given default ("LGD") rationales, proper monitoring and management of credit exposures, and compliance with applicable grading policies and underwriting guidelines. Refer to Note 12 for further discussion of consumer and wholesale loans. A+ • Credit Risk Management monitors, measures and manages credit risk throughout the Firm and defines credit risk policies and procedures. The Firm's credit risk management governance includes the following activities: REPUTATION RISK MANAGEMENT 109 JPMorgan Chase & Co./2023 Form 10-K Critical factors in maintaining high credit ratings include a stable and diverse earnings stream, strong capital and liquidity ratios, strong credit quality and risk management controls, and diverse funding sources. Rating agencies continue to evaluate economic and geopolitical trends, regulatory developments, future profitability, risk management practices, and litigation matters, as well as their broader ratings methodologies. Changes in any of these factors could lead to changes in the Firm's credit ratings. JPMorgan Chase's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings, or stock price. (b) On November 13, 2023, Moody's revised the outlook of the Firm's principal bank subsidiary from stable to negative to reflect Moody's change to the U.S. sovereign outlook. Reputation risk is the risk that an action or inaction may negatively impact perception of the Firm's integrity and reduce confidence in the Firm's competence by various stakeholders, including clients, counterparties, customers, communities, investors, regulators, or employees. (a) On March 31, 2023, Standard & Poor's affirmed the credit ratings of the Parent Company and the Firm's principal bank and non-bank subsidiaries, and revised the outlook from positive to stable. F1+ AA Stable F1+ AA Stable Stable • The types of events that may result in reputation risk are wide-ranging and can be introduced by the Firm's employees, business strategies and activities, clients, customers and counterparties with which the Firm does business. These events could contribute to financial losses, litigation, regulatory enforcement actions, fines, penalties or other sanctions, as well as other harm to the Firm. Reputation Risk Management is an independent risk management function that establishes the governance framework for managing reputation risk across the Firm's LOBS and Corporate. Reputation risk is inherently challenging to identify, manage, and quantify. Credit risk is the risk associated with the default or change in credit profile of a client, counterparty or customer. The Firm provides credit to a variety of clients and customers, ranging from large corporate and institutional clients to individual consumers and small businesses. In its consumer businesses, the Firm is exposed to credit risk primarily through its home lending, credit card, auto, and business banking businesses. In its wholesale businesses, the Firm is exposed to credit risk through its underwriting, lending, market-making, and hedging activities with and for clients and counterparties, as well as through its operating services activities (such as cash management and clearing activities), and securities financing activities. The Firm is also exposed to credit risk through its investment securities portfolio and cash placed with banks. Credit risk management Credit and investment risk is the risk associated with the default or change in credit profile of a client, counterparty or customer; or loss of principal or a reduction in expected returns on investments, including consumer credit risk, wholesale credit risk, and investment portfolio risk. CREDIT AND INVESTMENT RISK MANAGEMENT JPMorgan Chase & Co./2023 Form 10-K 110 Organization and management The Reputation Risk Governance policy establishes the principles for managing reputation risk for the Firm. It is the responsibility of each LOB, Corporate and employees to consider the reputation of the Firm when deciding whether to offer a new product, engage in a transaction or client relationship, enter a new jurisdiction, initiate a business process or consider any other activity. Environmental impacts and social concerns are increasingly important considerations in assessing the Firm's reputation risk, and are a component of the Firm's reputation risk governance. consistent identification, escalation and monitoring of reputation risk issues Firmwide Providing oversight of the governance framework through processes and infrastructure to support policy and a standard consistent with the reputation risk framework •Maintaining a Firmwide Reputation Risk Governance • The Firm's reputation risk management function includes the following activities: Governance and oversight Maturities/Redemptions 2,998 Year ended December 31, Non-U.S. offices 0.05 0.34 1.36 1,949,786 0.52 2.03 Noninterest-bearing 1,301,616 1,925,901 Total deposits in U.S. offices 1,290,110 Total interest-bearing deposits 0.26 2.07 4.74 1,358,322 2,049,528 Interest-bearing Demand Time 5.82 57,749 65,604 86,443 (0.10) 0.57 2.71 313,304 324,740 321,976 ΝΑ ΝΑ ΝΑ 26,315 28,043 24,747 Total interest-bearing deposits 48,628 1.85 62,022 Time $ 635,791 Noninterest-bearing U.S. offices 2021 2022 2023 2021 $ 691,206 2022 (in millions, except interest rates) Average interest rates Average balances Year ended December 31, (Unaudited) The following table provides a summary of the average balances and average interest rates of JPMorgan Chase's deposits for the years ended December 31, 2023, 2022, and 2021. 49 % 2023 $ 648,170 ΝΑ 0.06 0.28 1.10 930,866 971,788 864,558 Savings (b) 0.06 % 0.92 % 3.50 % 322,122 324,512 279,725 Demand (a) Interest-bearing ΝΑ ΝΑ 145,827 55 % (0.09) Total deposits in non-U.S. offices 212,804 $ (a) Securities sold under agreements to repurchase" 29,968 $ 24,141 $ 22,659 $ 23,724 $ Total short-term unsecured funding 1,567 1,754 1,684 787 $ 198,382 $ 249,661 $ 14,918 9,236 17,781 (b) Obligations of Firm-administered multi-seller conduits" 25,211 22,010 23,052 (g) 21,775 Other borrowed funds 5,003 4,671 2,547 2,944 Securities loaned (a) 236,192 Federal funds purchased 408,419 12,250 8,418 0.02 % 0.41 % 1.70 % $ 2,347,154 $ 2,467,915 $ 2,359,067 (0.09) Total deposits 0.73 397,368 (0.10) 0.78 3.37 371,053 390,344 418,387 433,166 3.18 (a) Includes Negotiable Order of Withdrawal accounts, and certain trust accounts. (b) Includes Money Market Deposit Accounts. Refer to Note 17 for additional information on deposits. 106 16,151 $ 12,557 $ 12,675 $ 2022 2023 2022 2023 14,737 8,200 Average Other borrowed funds Commercial paper (in millions) As of or for the year ended December 31, Sources of funds (excluding deposits) and average balances for the years ended December 31, 2023 and 2022. Refer to the Consolidated Balance Sheets Analysis on pages 58-60 and Note 11 for additional information. The following table summarizes short-term and long-term funding, excluding deposits, as of December 31, 2023 and 2022, JPMorgan Chase & Co./2023 Form 10-K 9,712 Loans-to-deposits ratio 1,135.6 $ As of December 31, 2023 and 2022, the Firm had approximately $1.4 trillion of available cash and securities comprised of eligible end-of-period HQLA, excluding the impact of regulatory haircuts of $798.0 billion and $735.5 billion, respectively, and unencumbered marketable securities with a fair value of approximately $649 billion and $694 billion, respectively. In addition to the assets reported in the Firm's eligible HQLA discussed above, the Firm had unencumbered marketable securities, such as equity and debt securities, that the Firm believes would be available to raise liquidity. This includes excess eligible HQLA securities at JPMorgan Chase Bank, N.A. that are not transferable to non-bank affiliates. The fair value of these securities was approximately $649 billion and $694 billion as of December 31, 2023 and 2022, respectively, although the amount of liquidity that could be raised at any particular time would be dependent on prevailing market conditions. The decrease compared to December 31, 2022, was driven by a reduction in excess eligible HQLA securities at JPMorgan Chase Bank, N.A., partially offset by an increase in unencumbered AFS securities. Liquidity sources Actions by the Federal Reserve have impacted depositor behavior, resulting in reductions to system-wide deposits, including those held by the Firm. Each of the Firm and JPMorgan Chase Bank, N.A.'s average LCR may fluctuate from period to period due to changes in their respective eligible HQLA and estimated net cash outflows as a result of ongoing business activity and from the continued impacts of Federal Reserve actions as well as other factors. Refer to the Firm's U.S. LCR Disclosure reports, which are available on the Firm's website, for a further discussion of the Firm's LCR. Management's discussion and analysis 103 JPMorgan Chase & Co./2023 Form 10-K The Firm also had available borrowing capacity at the Federal Home Loan Banks ("FHLBS") and the discount window at the Federal Reserve Banks as a result of collateral pledged by the Firm to such banks of approximately $340 billion and $323 billion as of December 31, 2023 and 2022, respectively. This borrowing capacity excludes the benefit of cash and securities reported in the Firm's eligible HQLA or other unencumbered securities that are currently pledged at the Federal Reserve Banks discount window and other central banks. Available borrowing capacity increased from December 31, 2022 primarily due to a higher amount of wholesale loans pledged at the Federal Reserve Banks. Although available, the Firm does not view this borrowing capacity at the Federal Reserve Banks discount window and the other central banks as a primary source of liquidity. Republic acquisition. JPMorgan Chase Bank, N.A.'s average LCR increased during the three months ended December 31, 2023, compared with the three months ended September 30, 2023, driven by CIB market activities, partially offset by loan growth. JPMorgan Chase Bank, N.A.'s average LCR for the three months ended December 31, 2023 decreased compared with the three months ended December 31, 2022, reflecting a decrease in JPMorgan Chase Bank, N.A.'s HQLA as a result of a reduction in cash due to a decline in average deposits and loan growth, as well as the impact of First Republic and lower market values of HQLA-eligible investment securities. These impacts were partially offset by CIB markets activities. (c) Predominantly U.S. Treasuries, U.S. GSE and government agency MBS, and sovereign bonds net of regulatory haircuts under the LCR rule. (d) Excludes average excess eligible HQLA at JPMorgan Chase Bank, N.A. that are not transferable to non-bank affiliates. (b) Eligible HQLA securities may be reported in securities borrowed or purchased under resale agreements, trading assets, or investment securities on the Firm's Consolidated balance sheets. For purposes of calculating the LCR, HQLA securities are included at fair value, which may differ from the accounting treatment under U.S. GAAP. (a) Represents cash on deposit at central banks, primarily the Federal Reserve Banks. $ 167,096 $ 356,733 $ 215,190 Net excess eligible HQLA Refer to Note 10 and Note 34 for additional information on the Firm's investment securities portfolio and the First NSFR The net stable funding ratio ("NSFR") is a liquidity requirement for large banking organizations that is intended to measure the adequacy of "available” stable funding that is sufficient to meet their "required" amounts of stable funding over a one-year horizon. For the three months ended December 31, 2023, both the Firm and JPMorgan Chase Bank, N.A. were compliant with the 100% minimum NSFR requirement, based on the Firm's interpretation of the final rule. Refer to the Firm's U.S. NSFR Disclosure report covering December 31, 2023 and September 30, 2023 on the Firm's website for additional information. Asset & Wealth Management Commercial Banking Corporate & Investment Bank Consumer & Community Banking Average (in millions) As of or for the year ended December 31, The table below summarizes, by LOB and Corporate, the period-end and average deposit balances as of and for the years ended December 31, 2023 and 2022. Refer to Note 28 for additional information on off-balance sheet obligations. debt, or from borrowings from the IHC. The Firm's non-bank subsidiaries are primarily funded from long-term unsecured borrowings and short-term secured borrowings which are primarily securities loaned or sold under repurchase agreements. Excess funding is invested by Treasury and CIO in the Firm's investment securities portfolio or deployed in cash or other short-term liquid investments based on their interest rate and liquidity risk characteristics. Deposits The Firm funds its global balance sheet through diverse sources of funding including stable deposits, secured and unsecured funding in the capital markets and stockholders' equity. Deposits are the primary funding source for JPMorgan Chase Bank, N.A. Additionally, JPMorgan Chase Bank, N.A. may access funding through short- or long-term secured borrowings, the issuance of unsecured long-term Management believes that the Firm's unsecured and secured funding capacity is sufficient to meet its on- and off-balance sheet obligations, which includes both short- and long-term cash requirements. Sources of funds Funding JPMorgan Chase & Co./2023 Form 10-K 104 151 % Corporate 123 % $ 781,365 $ 733,048 $ 652,580 112 % 112 % December 31, September 30, December 31, 2023 Three months ended (d) Eligible securities (b)(c) Eligible cash (a) HQLA Average amount (in millions) 2023 December 31, 2022 based on the Firm's interpretation of the LCR framework. Estimated net cash outflows are based on standardized stress outflow and inflow rates prescribed in the LCR rule, which are applied to the balances of the Firm's assets, sources of funds, and obligations. The LCR for both the Firm and JPMorgan Chase Bank, N.A. is required to be a minimum of 100%. Under the LCR rule, the amount of eligible HQLA held by JPMorgan Chase Bank, N.A. that is in excess of its stand- alone 100% minimum LCR requirement, and that is not transferable to non-bank affiliates, must be excluded from the Firm's reported eligible HQLA. The LCR rule requires that the Firm and JPMorgan Chase Bank, N.A. maintain an amount of eligible HQLA that is sufficient to meet their respective estimated total net cash outflows over a prospective 30 calendar-day period of significant stress. Eligible HQLA, for purposes of calculating the LCR, is the amount of unencumbered HQLA that satisfy certain operational considerations as defined in the LCR rule. HQLA primarily consist of cash and certain high-quality liquid securities as defined in the LCR rule. LCR and HQLA The Firm's Contingency Funding Plan ("CFP") sets out the strategies for addressing and managing liquidity resource needs during a liquidity stress event and incorporates liquidity risk limits, indicators and risk appetite tolerances. The CFP also identifies the alternative contingent funding and liquidity resources available to the Firm and its legal entities in a period of stress. Contingency funding plan periods of stress when access to normal funding sources may be disrupted. The following table summarizes the Firm and JPMorgan Chase Bank, N.A.'s average LCR for the three months ended December 31, 2023, September 30, 2023 and 2022 JPMorgan Chase & Co.: $ 485,263 313,365 LCR JPMorgan Chase Bank, N.A.: LCR Total HQLA Net cash outflows $ 80,468 $ 84,697 93,771 $ Net excess eligible HQLA (d) 113 % $ 696,668 $ 704,857 $ 798,628 190,201 $ 542,847 $ 402,663 378,702 129 % Total Firm The Firm believes that deposits provide a stable source of funding and reduce the Firm's reliance on the wholesale funding markets. A significant portion of the Firm's deposits are consumer deposits and wholesale operating deposits, which are both considered to be stable sources of liquidity. Wholesale operating deposits are generally considered to be stable sources of liquidity because they are generated from customers that maintain operating service relationships with the Firm. The Firm believes that average deposit balances are generally more representative of deposit trends than period- end deposit balances. However, during periods of market disruption, average deposit trends may be impacted. Average deposits were lower for the year ended December 31, 2023 compared to the year ended December 31, 2022, reflecting the net impact of: 3,658 8,670 5,358 17,736 $ 68,765 $ 82,719 $ 77,466 $43,513 Non-U.S. Over six months but within 12 months U.S. U.S. December 31, 2022 December 31, 2023 Over three months but within 6 months (in millions) Three months or less Total uninsured deposits include time deposits. The table below presents an estimate of uninsured U.S. and non-U.S. time deposits, and their remaining maturities. The Firm's estimates of its uninsured U.S. time deposits are based on data that the Firm calculates periodically under applicable FDIC regulations. For purposes of this presentation, all non- U.S. time deposits are deemed to be uninsured. Certain deposits are covered by insurance protection that provides additional funding stability and results in a benefit to the LCR. Deposit insurance protection may be available to depositors in the countries in which the deposits are placed. For example, the Federal Deposit Insurance Corporation ("FDIC") provides deposit insurance protection for deposits placed in a U.S. depository institution. At December 31, 2023 and 2022, the Firmwide estimated uninsured deposits were $1,331.9 billion and $1,383.7 billion, respectively, primarily reflecting wholesale operating deposits. Non-U.S. 10,294 Over 12 months Total 710 1,323.7 $ 69 % 2022 2,340.2 2023 2,400.7 $ 68 % Deposits as a % of total liabilities Loans $ (in billions except ratios) Deposits As of December 31, The table below shows the loan and deposit balances, the loans-to-deposits ratios, and deposits as a percentage of total liabilities, as of December 31, 2023 and 2022. $111,459 $ 90,187 $60,005 $ 77,907 2,634 2,850 787 2,543 7,035 4,820 Refer to the Firm's Consolidated Balance Sheets Analysis and the Business Segment Results on pages 58-60 and pages 65-85, respectively, for further information on deposit and liability balance trends. Refer to Note 3 for further information on structured notes. Refer to Business Segment Results on pages 65-85 and Note 34 for additional information on the First Republic acquisition. Management's discussion and analysis 105 273,254 739,700 728,537 689,893 777,638 $ 1,126,552 $ 1,162,680 $ 1,094,738 $ 1,131,611 2022 2023 2022 2023 a decline in CIB due to deposit attrition, including actions taken to reduce certain deposits, predominantly offset by • • a decrease in CB due to continued deposit attrition as clients seek higher-yielding investments, partially offset by the retention of inflows associated with disruptions in the market in the first quarter of 2023, a decline in CCB reflecting higher customer spending, largely offset by the impact of First Republic, lower balances in AWM due to continued migration into higher-yielding investments driven by the higher interest rate environment, partially offset by growth from new and existing customers as a result of new product offerings and the impact of First Republic, • 271,342 7,387 267,758 233,232 JPMorgan Chase & Co./2023 Form 10-K • a decrease in CB due to continued deposit attrition as clients seek higher-yielding investments, predominantly offset by the retention of inflows associated with disruptions in the market in the first quarter of 2023. The net increase also included $61 billion of deposits associated with First Republic, primarily reflected in CCB, AWM and CB. • a decline in AWM due to continued migration into higher- yielding investments driven by the higher interest rate environment, predominantly offset by growth from new and existing customers as a result of new product offerings, and lower balances in CCB reflecting higher customer spending, higher balances in CIB due to net issuances of structured notes as a result of client demand, as well as deposit inflows from client-driven activities in Payments and Securities Services, partially offset by deposit attrition, including actions taken to reduce certain deposits, growth in Corporate related to the Firm's international consumer initiatives, Period-end deposits increased from December 31, 2022, reflecting the net impact of: growth in Corporate related to the Firm's international consumer initiatives. net issuances of structured notes as a result of client demand, and $ 2,359,067 $ 2,467,915 $ 2,400,688 $ 2,340,179 9,866 20,042 14,203 21,826 261,489 216,178 233,130 294,180 Total short-term secured funding 0.07 The significant majority of the Firm's total outstanding long-term debt has been issued by the Parent Company to provide flexibility in support of the funding needs of both bank and non-bank subsidiaries. The Parent Company advances substantially all net funding proceeds to its subsidiary, the IHC. The IHC does not issue debt to external counterparties. For the year ended December 31, 2023, the increase in period-end structured notes compared to the prior year period was attributable to net issuances of structured notes in Markets due to client demand and an increase in fair value. 4,105 4,624 Other long-term secured funding (e) ΝΑ 32,829 ΝΑ $ 48,989 Purchase Money Note (d) 11,103 28,865 11,093 41,246 (g) 1,950 4,513 3,837 Total long-term secured funding Common stockholders' equity(f) (g) As of December 31, 2023, included short-term and long-term FHLB advances of $500 million and $23.2 billion, respectively, associated with First Republic. Refer to Note 34 for additional information. (f) Refer to Capital Risk Management on pages 91-101, Consolidated statements of changes in stockholders' equity on page 169, Note 21 and Note 22 for additional information on preferred stock and common stockholders' equity. (a) Primarily consists of short-term securities loaned or sold under agreements to repurchase. (b) Included in beneficial interests issued by consolidated variable interest entities on the Firm's Consolidated balance sheets. (c) Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company. (d) Reflects the Purchase Money Note associated with the First Republic acquisition on May 1, 2023. Refer to Note 34 for additional information. (e) Includes long-term structured notes which are secured. Preferred stock (f) $ 253,068 16,890 $ $ 31,893 $ 17,197 $ 67,841 27,404 $ 27,404 264,928 $ 282,056 $ 300,474 $ 27,404 $ $ 97,857 $ $ 1,634 1,999 $ $ 189,047 $ 181,803 188,025 $ $ 191,202 $ Subordinated debt Senior notes $ 291,260 233,217 $ $ 255,304 $ Issuance 273,793 Short-term funding 19,708 20,374 $ 277,828 $ 280,667 $ $ 296,966 $ 21,803 68,656 70,839 86,056 FHLB advances Credit card securitization (b) Total long-term unsecured funding Structured notes (c) 20,125 76,574 The Firm's sources of short-term secured funding primarily consist of securities loaned or sold under agreements to repurchase. These instruments are secured predominantly by high-quality securities collateral, including government- issued debt and U.S. GSE and government agency MBS. Securities sold under agreements to repurchase increased at December 31, 2023, compared with December 31, 2022, reflecting the impact of a lower level of netting on reduced repurchase activity. 278,751 The Firm's sources of short-term unsecured funding primarily consist of issuances of wholesale commercial paper and other borrowed funds. 3,013 2,535 Total long-term unsecured funding - issuance $ 19,410 $ 41,387 $ 35,281 39,031 $ 35,577 35,577 Maturities/redemptions Senior notes $ Subordinated debt 21,483 $ 2,090 Structured notes (a) 16,700 $ 65 Structured notes 1,532 1,594 Total long-term unsecured funding - maturities/redemptions $ 28,777 28,844 $ 25,481 25,546 (a) Includes certain TLAC-eligible long-term unsecured debt issued by the Parent Company. The Firm can also raise secured long-term funding through securitization of consumer credit card loans and FHLB advances. The following table summarizes the securitization issuance, the FHLB advances, and their respective maturities or redemptions, as applicable for the years ended December 31, 2023 and 2022. Additionally, the table includes the FHLB advances and Purchase Money Note associated with First Republic. Refer to Note 34 for additional information. Long-term secured funding The balances associated with securities loaned or sold under agreements to repurchase fluctuate over time due to investment and financing activities of clients, the Firm's demand for financing, the ongoing management of the mix of the Firm's liabilities, including its secured and unsecured financing (for both the investment securities and market- making portfolios), and other market and portfolio factors. 67 $ 3,500 25,105 $ 18,294 $ 35,352 The increase in period-end commercial paper and the decrease in average balances for the year ended December 31, 2023 compared to the respective prior year periods were due to changes in net issuance levels primarily for short-term liquidity management. 3,750 The decrease in average secured other borrowed funds for the year ended December 31, 2023 compared to the prior year period was primarily due to lower financing of Markets activities. JPMorgan Chase & Co./2023 Form 10-K 107 Management's discussion and analysis Long-term funding provides an additional source of stable funding and liquidity for the Firm. The Firm's long-term funding plan is driven primarily by expected client activity, liquidity considerations and regulatory requirements, including TLAC. Long-term funding objectives include maintaining diversification, maximizing market access and optimizing funding costs. The Firm evaluates various funding markets, tenors and currencies in creating its optimal long-term funding plan. The following table summarizes long-term unsecured issuance and maturities or redemptions for the years ended December 31, 2023 and 2022. Refer to Note 20 for additional information on the IHC and long-term debt. Long-term unsecured funding Year ended December 31, (Notional in millions) Issuance Senior notes issued in the U.S. market Senior notes issued in non-U.S. markets Long-term funding and issuance Subordinated debt Total senior notes 2,141 3,750 $ 14,256 $ 32,600 $ Subsidiaries $ 2,752 2022 2023 16,397 2022 Parent Company 2023 255 472 1,393 $ 2,196 Returned to performing status Foreclosures and other liquidations 5,350 4,325 $ 1,306 2,894 3,016 1,405 186 168 Total reductions 3,221 Net changes (122) 2022 (1,025) Ending balance $ 1,052 2023 28 Reductions: 2022 2023 4,203 $ $ 4,015 $ 4,196 188 129 4,203 4,325 120 $1,341,765 129 42 162 157 $ 4,365 $ 4,482 (a) At December 31, 2023 and 2022, nonperforming assets excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $182 million and $302 million, respectively. These amounts have been excluded based upon the government guarantee. (b) Generally excludes loans under payment deferral programs offered in response to the COVID-19 pandemic. (c) At December 31, 2023 and 2022, nonaccrual loans excluded $15 million and $101 million, respectively, of PPP loans 90 or more days past due and guaranteed by the SBA. Nonaccrual loans The following table presents changes in consumer, excluding credit card, nonaccrual loans for the years ended December 31, 2023 and 2022. Nonaccrual loan activity Year ended December 31, (in millions) Beginning balance Additions: Principal payments and other (a) Charge-offs 4,325 3,352 32,075 639,097 2,714 2,395 70,880 364 296 Refer to Note 12 for further information about the consumer credit portfolio, including information about delinquencies, other credit quality indicators, loan modifications and loans that were in the process of active or suspended foreclosure. $ 603,670 $2,346 $1,963 26 406 89 279 47,625 49,257 Total wholesale credit-related assets Assets acquired in loan satisfactions Real estate owned 804,979 759,234 3,078 2,691 ΝΑ (c) 471,980 536,786 74 154 ΝΑ ΝΑ Total assets acquired ΝΑ ΝΑ Other 74 154 Total nonperforming assets ΝΑ $ 672,472 3,498 26,520 702,490 54,864 (a) Other reductions include loan sales. Derivative receivables Receivables from customers 2022 118 JPMorgan Chase & Co./2023 Form 10-K Credit card Total credit card loans increased from December 31, 2022 reflecting growth from new accounts and revolving balances which continued to normalize to pre-pandemic levels. The December 31, 2023 30+ and 90+ day delinquency rates of 2.14% and 1.05%, respectively, increased compared to the December 31, 2022 30+ and 90+ day delinquency rates of 1.45% and 0.68%, respectively. Net charge-offs increased for the year ended December 31, 2023 compared to the prior year as delinquencies have normalized. Consistent with the Firm's policy, all credit card loans typically remain on accrual status until charged off. However, the Firm's allowance for loan losses includes the estimated uncollectible portion of accrued and billed interest and fee income. Geographic and FICO composition of credit card loans At December 31, 2023, $98.1 billion, or 46% of the total retained credit card loan portfolio, was concentrated in California, Texas, New York, Florida and Illinois, compared with $85.4 billion, or 46%, at December 31, 2022. Modifications of credit card loans For the year ended December 31, 2023, credit card FDMs were $648 million. FDMs increased for the year ended December 31, 2023 compared to credit card TDRs in the prior year, as delinquencies have normalized. In addition to FDMs, the Firm also had $27 million of loans subject to trial modification where the terms of the loans have not been permanently modified for the year ended December 31, 2023. The changes to the TDR accounting guidance eliminated the TDR reasonably expected and concession assessment criteria. Accordingly, trial modifications were considered TDRs, but not FDMs. For the year ended December 31, 2022, credit card TDRS were $418 million. Refer to Note 1 and Note 12 for further information about this portfolio, including information about delinquencies, geographic and FICO composition, and modifications. JPMorgan Chase & Co./2023 Form 10-K 119 Management's discussion and analysis WHOLESALE CREDIT PORTFOLIO In its wholesale businesses, the Firm is exposed to credit risk primarily through its underwriting, lending, market- making, and hedging activities with and for clients and counterparties, as well as through various operating services (such as cash management and clearing activities), securities financing activities and cash placed with banks. A portion of the loans originated or acquired by the Firm's wholesale businesses is generally retained on the balance sheet. The Firm distributes a significant percentage of the loans that it originates into the market as part of its syndicated loan business and to manage portfolio concentrations and credit risk. The wholesale portfolio is actively managed, in part by conducting ongoing, in-depth reviews of client credit quality and transaction structure, inclusive of collateral where applicable, and of industry, product and client concentrations. Refer to the industry discussion on pages 122-125 for further information. The Firm's wholesale credit portfolio includes exposure held in CIB, CB, AWM, and Corporate, and risk-rated exposure held in CCB, for which the wholesale methodology is applied when determining the allowance for loan losses. The Firm continues to convert certain operations, and to integrate clients, products and services, associated with First Republic. Accordingly, reporting classifications and internal risk rating profiles in the wholesale portfolio may change in future periods. Refer to Business Developments on page 53 for additional information. As of December 31, 2023, retained loans increased $68.8 billion predominantly driven by the impact of First Republic. Lending-related commitments increased $64.8 billion, driven by the impact of First Republic, and net portfolio activity in CIB and CB. As of December 31, 2023, nonperforming exposure increased $476 million predominantly driven by nonperforming retained loans in Real Estate and Healthcare, reflecting downgrades, and Individuals largely driven by the impact of First Republic, partially offset by a single name upgrade in Civic Organizations. For the year ended December 31, 2023, wholesale net charge-offs increased $698 million, predominantly driven by the restructuring of a loan, increases in Real Estate (concentrated in Office) and Consumer & Retail. Wholesale credit portfolio December 31, (in millions) Loans retained Loans held-for-sale Loans at fair value Loans Credit exposure Nonperforming 2023 2023 2022 in loan satisfactions Total assets acquired in loan satisfactions Real estate owned 65,955 67,546 (0.10)% (0.02)% 233,454 296,515 $ (226) $ 495 (52) $ 684 2022 2023 2022 2023 1.01 (m) Year ended December 31, Average loans - retained 2022 2023 Net charge-offs/(recoveries) 4,325 4,203 $ $ 1,351,352 (1,187) $ (790) $ $ Net charge-off/(recovery) rate" 0.75 632 269 JPMorgan Chase & Co./2023 Form 10-K (m) Average consumer loans held-for-sale and loans at fair value were $12.9 billion and $17.4 billion for the years ended December 31, 2023 and 2022, respectively. These amounts were excluded when calculating net charge-off/(recovery) rates. (I) At December 31, 2023 and 2022, nonaccrual loans excluded $15 million and $101 million, respectively, of PPP loans 90 or more days past due and guaranteed by the SBA. (k) Generally excludes loans under payment deferral programs offered in response to the COVID-19 pandemic. (j) At December 31, 2023 and 2022, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $182 million and $302 million, respectively. These amounts have been excluded from nonaccrual loans based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status, as permitted by regulatory guidance. (i) At December 31, 2023, included credit exposure of $102.2 billion associated with First Republic, consisting of $99.6 billion in residential real estate and $2.6 billion in auto and other. (h) Represents the notional amount of protection obtained through the issuance of credit-related notes that reference certain pools of residential real estate and auto loans in the retained consumer portfolio. (g) Also includes commercial card lending-related commitments primarily in CB and CIB. (f) Includes billed interest and fees. (e) Credit card, home equity and certain business banking lending-related commitments represent the total available lines of credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit would be used at the same time. For credit card commitments, and if certain conditions are met, home equity commitments and certain business banking commitments, the Firm can reduce or cancel these lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. Refer to Note 28 for further information. (d) Includes scored mortgage loans held in CCB and CIB, and other consumer unsecured loans in CIB. (a) Includes scored mortgage and home equity loans held in CCB and AWM. (b) At December 31, 2023 and 2022, excluded operating lease assets of $10.4 billion and $12.0 billion, respectively. These operating lease assets are included in other assets on the Firm's Consolidated balance sheets. Refer to Note 18 for further information. (c) Includes scored auto and business banking loans, and overdrafts. 0.58 % 0.96 % 462,744 555,473 $ 1.47 2.45 163,335 191,412 2,403 2,672 $ 4,698 5,330 $ $ 0.09 0.17 299,409 364,061 1,582,277 $ 1,006,459 1,126,781 $ 237,561 63,192 300,753 $ 326,409 70,866 397,275 $ 2022 2023 2022 Nonaccrual loans (i)(k)(1) Credit exposure 2023 Total consumer- retained Credit card - retained Total consumer, excluding credit card - retained Auto and other Residential real estate Consumer, excluding credit card (in millions, except ratios) Credit-related notes used in credit portfolio management activities (h) (e)(g) Total consumer credit portfolio Total credit card exposure Lending-related commitments" Total credit card loans Loans retained(f) Credit card Total consumer exposure, excluding credit card Lending-related commitments (e) 3,466 $ 177 115 3,745 3,643 821,284 915,658 NA NA 185,175 211,123 ΝΑ NA 185,175 211,123 344,893 455,496 (i) 33,518 45,403 423 4,325 4,203 311,375 410,093 465 10,004 12,331 28 95 618 487 3,874 129 Management's discussion and analysis Maturities and sensitivity to changes in interest rates The table below sets forth loan maturities by scheduled repayments, by class of loan and the distribution between fixed and floating interest rates based on the stated terms of the loan agreements. The Firm estimated the principal repayment amounts for both the residential real estate and auto and other loan classes by calculating the weighted-average loan balance and interest rates for loan pools based on remaining loan term. Refer to Note 12 for further information on loan classes. Total government guaranteed loans $ 90 or more days past due 30-89 days past due (in millions) Current The following table provides a summary of the Firm's residential mortgage portfolio insured and/or guaranteed by U.S.government agencies, predominantly loans held-for- sale and loans at fair value. The Firm monitors its exposure to certain potential unrecoverable claim payments related to government-insured loans and considers this exposure in estimating the allowance for loan losses. The carrying value of home equity lines of credit outstanding was $16.1 billion at December 31, 2023, which included $2.6 billion associated with First Republic. The carrying value of home equity lines of credit outstanding included $4.2 billion of HELOCS that have recast from interest-only to fully amortizing payments or have been modified and $4.3 billion of interest-only balloon HELOCS, which primarily mature after 2030. The Firm manages the risk of HELOCS during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are exhibiting a material deterioration in their credit risk profile. At December 31, 2023 and 2022, the carrying values of interest-only residential mortgage loans were $90.6 billion and $36.3 billion, respectively. The increase was driven by First Republic. These loans have an interest-only payment period generally followed by an adjustable-rate or fixed- rate fully amortizing payment period to maturity and are typically originated as higher-balance loans to higher- income borrowers. The credit performance of this portfolio is comparable with the performance of the broader prime mortgage portfolio. Loans at fair value increased from December 31, 2022, driven by an increase in Home Lending as originations outpaced warehouse loan sales, and in CIB as purchases outpaced sales and paydowns. Retained loans increased compared to December 31, 2022 driven by residential real estate loans associated with First Republic. Retained nonaccrual loans decreased compared to December 31, 2022 predominantly driven by loan sales, partially offset by the net impact of paydowns and additions, including those associated with First Republic. Net recoveries were lower for the year ended December 31, 2023 compared to the prior year driven by lower prepayments due to higher interest rates. Residential real estate: The residential real estate portfolio, including loans held-for-sale and loans at fair value, predominantly consists of prime mortgage loans and home equity lines of credit. The following discussions provide information concerning individual loan products. Refer to Note 12 for further information about this portfolio, including information about delinquencies, loan modifications and other credit quality indicators. Loans increased from December 31, 2022 driven by residential real estate loans associated with First Republic and higher auto loans. Portfolio analysis Consumer, excluding credit card JPMorgan Chase & Co./2023 Form 10-K 116 (f) Includes overdrafts. (c) Includes loans that have an initial fixed interest rate that resets to a variable rate as the variable rate will be the prevailing rate over the life of the loan. (d) Included $1.6 billion, $19.1 billion, and $41.0 billion in 1-5 years, 5-15 years, and after 15 years, respectively, associated with First Republic. (e) Includes loans held-for-sale and loans at fair value. (b) Included $3.0 billion, $8.9 billion, and $15.1 billion in 1-5 years, 5-15 years, and after 15 years, respectively, associated with First Republic. (a) Included $3.9 billion, $4.6 billion, $27.9 billion, and $56.2 billion of loans within 1 year, 1-5 years, 5-15 years, and after 15 years, respectively, associated with First Republic. $ 181,597 $ 115,718 75,462 $ 92,549 50,901 $ 1,442 79 December 31, $ 2023 446 $ Assets acquired in loan satisfactions Total nonaccrual loans Auto and other (c) Residential real estate (b) Nonaccrual loans December 31, (in millions) Nonperforming assets (a) December 31, 2023 and 2022, about consumer, excluding credit card, nonperforming assets. The following table presents information as of Nonperforming assets Auto and other: The auto and other loan portfolio, including loans at fair value, generally consists of prime- quality scored auto and business banking loans, other consumer unsecured loans, and overdrafts. The portfolio increased when compared to December 31, 2022 due to originations of scored auto loans and an increase in other consumer unsecured fair value option loans in CIB associated with First Republic, largely offset by paydowns. Net charge-offs for the year ended December 31, 2023 increased compared to the prior year due to higher charge- offs of scored auto loans driven by the decline in used vehicle valuations. The scored auto net charge-off rates were 0.56% and 0.24% for the years ended December 31, 2023 and 2022, respectively. Management's discussion and analysis 117 JPMorgan Chase & Co./2023 Form 10-K For the year ended December 31, 2022, residential real estate TDRs were $362 million. Refer to Note 12 for further information on TDRs in prior periods. For the year ended December 31, 2023, residential real estate FDMS were $136 million. In addition to FDMs, the Firm also had $69 million of loans subject to trial modification where the terms of the loans have not been permanently modified, as well as $9 million of loans subject to discharge under Chapter 7 bankruptcy proceedings ("Chapter 7 loans"). The changes to the TDR accounting guidance eliminated the TDR reasonably expected and concession assessment criteria. Accordingly, trial modifications and Chapter 7 loans were considered TDRS, but not FDMs. Refer to Note 1 and Note 12 for further information. Modified residential real estate loans Average current estimated loan-to-value ("LTV") ratios have improved, reflecting an increase in home prices. Refer to Note 12 for information on the geographic composition and current estimated LTVS of the Firm's residential real estate loans. At December 31, 2023, $228.4 billion, or 70% of the total retained residential real estate loan portfolio, was concentrated in California, New York, Florida, Texas and Massachusetts, compared with $147.8 billion, or 62% at December 31, 2022. Geographic composition and current estimated loan-to- value ratio of residential real estate loans 1,097 730 $ 302 182 136 102 659 December 31, 2022 Other 7,110 5 $ 38,021 $ Total consumer, excluding credit card loans (a) 72,719 4 $ 337,374 $ 181,593 $ 110,504 5,209 47,315 20,191 Auto and other (f) 27,447 $ 17,830 $ Residential real estate Consumer, excluding credit card Total After 15 years 5-15 years years 1-5 Within 1 year (e) (in millions) December 31, 2023 74,762 $ $ 115,713 $ 410,093 700 4 3,767 47,236 $ 59,603 $ 89,044 20,337 $ Total consumer loans Auto and other Residential real estate (d) Loans due after one year at variable interest rates (c) Credit card Auto and other Loans due after one year at fixed interest rates Residential real estate (b) $ 621,216 $ 115,718 $ 181,597 75,462 $ $ 248,439 Total consumer loans $ 211,123 5 $ $ 700 $ $ 210,418 Total credit card loans $ 181,597 Lending-related commitments $ Credit derivatives and credit-related notes used in credit 362,448 Subtotal 143,337 8,007 Total derivative receivables, net of collateral Lending-related commitments (22,461) (22,461) Less: Liquid securities and other cash collateral held against derivatives 8,970 368,646 658,437 Derivative receivables 54,864 $ $ 458,838 Investment- grade Total 54,864 68 % $ 672,472 $ 211,104 $ 280,821 $ 180,547 $ 672,472 213,634 15,426 24,803 220,776 24,919 341,611 Credit derivatives and credit-related notes used in credit portfolio management activities (b)(c) $1,319,304 $ 1,319,304 Total exposure - net of liquid securities and other cash collateral held against derivatives 47,625 47,625 Receivables from customers 30,018 32,403 536,786 1,241,661 30,018 66 64 536,786 1,241,661 195,175 416,293 825,368 77 32,403 7,484 Loans held-for-sale and loans at fair value (a) $ Total % of IG Noninvestment- grade 145,849 110,673 34,261 334 581 861 10 Asset Managers Individuals and Individual Entities (b) 129,574 45,623 90 4 201 1 (7,209) Consumer & Retail 127,086 83,857 Total and other cash collateral held against derivative receivables 717 $ Ratings profile After 5 years After 1 year through 5 years 1 year or less Maturity profile(d) Loans retained (in millions, except ratios) December 31, 2023 275 $ (574) $ The following tables present the maturity and internal risk ratings profiles of the wholesale credit portfolio as of December 31, 2023 and 2022. The Firm generally considers internal ratings with qualitative characteristics equivalent to BBB-/Baa3 or higher as investment grade, and takes into consideration collateral and structural support when determining the internal risk rating for each credit facility. Refer to Note 12 for further information on internal risk ratings. JPMorgan Chase & Co./2023 Form 10-K 120 (c) Included credit exposure of $90.6 billion associated with First Republic. (b) Represents the net notional amount of protection purchased and sold through credit derivatives and credit-related notes used to manage both performing and nonperforming wholesale credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. Refer to Credit derivatives on page 130 and Note 5 for additional information. (a) Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM; these are reported within accrued interest and accounts receivable on the Consolidated balance sheets. 50,190 $ 8,558 $ 647 $ Wholesale credit exposure - maturity and ratings profile (3,311) $ (28,353) $ (5,325) $ (36,989) $ (28,869) Wholesale credit exposure - industry exposures Management's discussion and analysis 121 JPMorgan Chase & Co./2023 Form 10-K (d) The maturity profile of retained loans, lending-related commitments and derivative receivables is generally based on remaining contractual maturity. Derivative contracts that are in a receivable position at December 31, 2023, may become payable prior to maturity based on their cash flow profile or changes in market conditions. (c) The notional amounts are presented on a net basis by underlying reference entity and the ratings profile shown is based on the ratings of the reference entity on which protection has been purchased. Predominantly all of the credit derivatives entered into by the Firm where it has purchased protection used in credit portfolio management activities are executed with investment-grade counterparties. In addition, the Firm obtains credit protection against certain loans in the retained loan portfolio through the issuance of credit-related notes. (a) Loans held-for-sale are primarily related to syndicated loans and loans transferred from the retained portfolio. (b) These derivatives do not qualify for hedge accounting under U.S. GAAP. 83 % The Firm focuses on the management and diversification of its industry exposures, and pays particular attention to industries with actual or potential credit concerns. Exposures that are deemed to be criticized align with the U.S. banking regulators' definition of criticized exposures, which consist of the special mention, substandard and doubtful categories. Total criticized exposure, excluding loans held-for-sale and loans at fair value, was $41.4 billion at December 31, 2023 and $31.3 billion at December 31, 2022, representing approximately 3.3% and 2.7% of total wholesale credit exposure, respectively; of the $41.4 billion, $38.3 billion was performing. The increase in criticized exposure was predominantly driven by Real Estate, Technology, Media & Telecommunications (predominantly Technology) and Healthcare, reflecting downgrades. $ (18,143) (15,115) $ (1,796) $ (18,143) $ $ (2,817) $ (13,530) $ Credit derivatives and credit-related notes used in credit portfolio management activities (b)(c) $1,208,200 $ 1,208,200 other cash collateral held against derivatives Total exposure - net of liquid securities and (3,028) 70 The table below summarizes by industry the Firm's exposures as of December 31, 2023 and 2022. The industry of risk category is generally based on the client or counterparty's primary business activity. Refer to Note 4 for additional information on industry concentrations. Noninvestment-grade Real Estate related (i) notes Credit derivative and credit- Net charge- offs/ (recoveries) 30 days or more past due and accruing loans (if performing nonperforming Noncriticized grade Wholesale credit exposure - industries (a) Criticized exposure(f)(g) Investment- (h) Credit (in millions) December 31, 2023 As of or for the year ended Liquid securities Selected metrics Criticized 69 76 47,866 471,980 1,123,516 35,427 49,257 Ratings profile Investment- grade Total After 5 years 5 years through 1 year or less After 1 year Noninvestment- grade Maturity profile(d) Derivative receivables Loans retained (in millions, except ratios) December 31, 2022 78 % $ (36,989) (8,120) $ Less: Liquid securities and other cash collateral held against derivatives $ 204,761 $ 253,896 $ 145,013 $ 603,670 $ 425,412 $ 178,258 70,880 11,635 144,812 334,705 36,231 327,168 788,811 47,866 471,980 1,123,516 35,427 49,257 Receivables from customers Loans held-for-sale and loans at fair value (a) 19,478 23.441 187,932 14,880 347,456 616,232 319,352 Subtotal 101,083 13,508 Total derivative receivables, net of collateral Lending-related commitments (23,014) (23,014) 70,880 70 % $ 603,670 Total % of IG Total 60,168 58,606 7,863 449 56 23 (26) (574) Metals & Mining 15,508 8,403 6,514 1,196 536 12 44 (229) Securities Firms 8,689 4,570 4,118 1 55 (14) 5,943 16,060 Insurance 20,501 14,503 5,700 298 2 (961) (6,898) 8,865 Central Govt 17,264 312 127 1 - (3,490) (2,085) Transportation 17,704 (2,765) Financial Markets Infrastructure All other(d) 4,251 122 JPMorgan Chase & Co./2023 Form 10-K 208,261 $ 148,866 $ ΝΑ ΝΑ (23,014) (22,461) $ $ 1,341,765 $ (18,143) $ $1,231,214 $ 3,696 $3,220 455 464 derivatives other cash collateral held against Liquid securities and management (b) activities portfolio $ (36,989) 30,018 47,625 (22,461) 879 $ (36,989) $ 4,052 134,777 115,711 199 18,618 | - 439 9 21 (2) (10,124) (3,087) Subtotal Loans held-for-sale and loans at fair value Receivables from customers Total(e) $ 1,264,122 $ 846,979 $ 375,711 $ 38,258 $ 3,174 $ 2,785 $ (1,045) Total wholesale credit portfolio 2 - Healthcare 65,025 43,163 18,396 3,005 461 130 17 (2,949) (3,070) 57,177 33,881 22,744 545 7 9 277 (511) Banks & Finance Companies (412) 31 136 318 161 (4,204) Technology, Media & Telecommunications 77,296 40,468 27,094 213 9,388 36 81 (4,287) Industrials 75,092 40,951 30,586 3,419 346 Utilities 36,061 25,242 125 Chemicals & Plastics 20,773 11,353 8,352 916 152 106 640 ཀཝཧསྟྲ - | 45 Total consumer, excluding credit card loans 11 (1,927) (5) 59 31 10,060 23,152 33,977 9,929 765 125 1 (3) (2,373) State & Municipal Govt(c) 35,986 33,561 2,390 27 8 Oil & Gas 34,475 18,276 16,076 111 12 Automotive (653) Loans at fair value(d) (4) Total loans - retained $1,280,870 2022 2023 2022 2023 Nonperforming (d) Credit exposure Loans held-for-sale Loans at fair value Total loans December 31, (in millions) Loans retained On January 1, 2023, the Firm adopted changes to the TDR accounting guidance, which eliminated the accounting and disclosure requirements for TDRs including the requirement to assess whether a modification is reasonably expected or involves a concession. The new guidance requires disclosure of loan modifications to borrowers experiencing financial difficulty consisting of principal forgiveness, interest rate reduction, other-than-insignificant payment delay, term extension or a combination of these modifications. The Firm has defined these types of modifications as financial difficulty modifications ("FDMS"). As a result of the elimination of the requirement to assess whether a modification is reasonably expected or involves a concession, the population of loans considered FDMs differs from the population previously considered TDRs. Refer to Note 1 and Note 12 for further information. Refer to Note 10 for information regarding the credit risk inherent in the Firm's investment securities portfolio; and refer to Note 11 for information regarding credit risk inherent in the securities financing portfolio. Refer to Consumer Credit Portfolio on pages 114-119 and Note 12 for further discussions of the consumer credit environment and consumer loans. Refer to Wholesale Credit Portfolio on pages 120-130 and Note 12 for further discussions of the wholesale credit environment and wholesale loans. In the following tables, total loans include loans retained (i.e., held-for-investment); loans held-for-sale; and certain loans accounted for at fair value. The following tables do not include loans which the Firm accounts for at fair value and classifies as trading assets; refer to Notes 2 and 3 for further information regarding these loans. Refer to Notes 12, 28, and 5 for additional information on the Firm's loans, lending-related commitments and derivative receivables, including the Firm's related accounting policies. 3,985 38,851 Credit risk is the risk associated with the default or change in credit profile of a client, counterparty or customer. Loans held-for-sale NA 1,497,847 (c) ΝΑ 274 203 ΝΑ 42 28 금금금 ΝΑ CREDIT PORTFOLIO 316 $1,089,598 3,970 42,079 5,989 $ 5,837 NA NA derivatives Liquid securities and other cash collateral held against Total credit portfolio Credit derivatives and credit-related notes used in credit portfolio management activities (b) Total assets acquired in loan satisfactions Lending-related commitments Total credit-related assets Assets acquired in loan satisfactions Real estate owned Other 7,016 7,281 1,255,784 1,426,195 49,257 $ 47,625 364 70,880 54,864 Derivative receivables Receivables from customers 6,720 6,917 1,135,647 1,323,706 829 744 54 184 296 231 Total credit portfolio 1,326,782 $2,924,042 $2,582,566 $ 8,061 $ Net charge-offs (in millions, except ratios) Year ended December 31, net charge-offs and recoveries. The following table provides information about the Firm's Firmwide nonaccrual loans to total loans outstanding JPMorgan Chase & Co./2023 Form 10-K 0.59 % 0.52 % 6,720 1,135,647 1,323,706 6,917 $ $ 2023 2022 Total loans Total nonaccrual loans (in millions, except ratios) December 31, Average retained loans The following table provides information on Firmwide nonaccrual loans to total loans. Net charge-off rates 2022 Auto and other (b)(c) (a) Residential real estate a Consumer, excluding credit card (in millions) December 31, Consumer credit portfolio The following tables present consumer credit-related information with respect to the scored credit portfolio held in CCB, AWM, CIB and Corporate. JPMorgan Chase & Co./2023 Form 10-K 464 The Firm's retained consumer portfolio consists primarily of loans and lending-related commitments for residential real estate, credit card, scored auto and business banking, including those associated with First Republic, primarily in residential real estate. The consumer credit portfolio also includes loans at fair value, predominantly in residential real estate. The Firm's focus is on serving primarily the prime segment of the consumer credit market. Originated mortgage loans are retained in the residential real estate portfolio, securitized or sold to U.S. government agencies and U.S. government-sponsored enterprises; other types of consumer loans are typically retained on the balance sheet. Refer to Note 12 for further information on the consumer loan portfolio. Refer to Note 28 for further information on lending-related commitments. CONSUMER CREDIT PORTFOLIO Management's discussion and analysis 113 0.27 % 0.52 % 2,853 1,044,765 6,209 $ 1,202,348 $ 2023 (d) At December 31, 2023 and 2022, nonperforming assets excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $182 million and $302 million, respectively. These amounts have been excluded based upon the government guarantee. In addition, the Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. 114 $ NA - $ (19,330) $ $ (37,779) 455 7,702 NA (a) Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM; these are reported within accrued interest and accounts receivable on the Consolidated balance sheets. (b) Represents the net notional amount of protection purchased and sold through credit derivatives and credit-related notes used to manage credit exposures. (22,461) (23,014) (c) Includes credit exposure associated with First Republic consisting of $102.2 billion in the Consumer credit portfolio and $90.6 billion in the Wholesale credit portfolio. 50 % (c) Consumer & Retail exposure is approximately 59% secured; unsecured exposure is approximately 79% investment-grade. (d) Represents drawn exposure as a percent of credit exposure. Oil & Gas Oil & Gas exposure was $34.5 billion as of December 31, 2023 of which $123 million was considered criticized. December 31, 2023 Loans and Lending-related (in millions, except ratios) Commitments Derivative Receivables (a) Retail consists of Home Improvement & Specialty Retailers, Restaurants, Supermarkets, Discount & Drug Stores, Specialty Apparel and Department Stores. (b) Leisure consists of Gaming, Arts & Culture, Travel Services and Sports & Recreation. As of December 31, 2023, approximately 90% of the noninvestment- grade Leisure portfolio is secured. 38 % 33 120,555 Total Consumer & Retail 13,879 172 14,051 51 39 8,173 Credit exposure 49 21 45 $ 118,905 $ 1,650 $ 8,222 Exploration & Production ("E&P") and Oil field Services $ 18,121 December 31, 2022 Loans and Lending-related (in millions, except ratios) Commitments Derivative Receivables Credit exposure Exploration & Production ("E&P") and Oil field Services 25 % $ $ Other Oil & Gas (a) 15,818 4,666 455 $ 22,395 16,273 % Investment- grade 50 % % Drawn (c) 25 % 17,729 53 % 34,475 $ $ 536 $ 18,657 % Investment- grade 51 % (c) % Drawn Other Oil & Gas (a) 15,649 169 15,818 55 26 % 22 (b) Total Oil & Gas $ 33,770 $ 705 Leisure (b) Consumer Hard Goods 40 59 Credit exposure % Investment- grade Retail (a) 13,366 197 13,169 36 57 57 33,186 930 32,256 42 42 Derivative Receivables Commitments (in millions, except ratios) Lending-related 8,784 160 8,944 25 47 Total Consumer & Retail (c) $ 35,214 125,073 2,013 $ 127,086 47 % 36 % December 31, 2022 Loans and $ 39 392 Consumer Hard Goods Leisure (b) 309 $ 34,200 50 % % Drawn (d) 33 % Business and Consumer Services 31,256 384 31,640 50 43 Food and Beverage 31,706 736 32,442 $ 33,891 $ Derivative Food and Beverage Business and Consumer Services 30 % % Drawn (d) % Investment- grade 51 % 36,376 34,822 $ $ 36,042 $ Credit exposure Receivables Commitments (in millions, except ratios) Retail (a) 334 25 0.03 % $ (in millions, except ratios) Net charge-offs/(recoveries) Average retained loans 2023 $ 178 $ 151,214 2022 2023 2022 2023 2022 6 $ 370 $ 145 $ 331 $ 30 122,904 170,503 Net charge-off/(recovery) rate 0.12 % - % 0.22 % 160,611 0.09 % 325,158 0.10 % 298,506 0.01 % Other Total Commercial and industrial Year ended December 31, 52,351 173,752 $242,247 35 5,929 173,194 359,999 $ 48,381 $ 702,490 $ 15,871 5,004 25,264 $ 720 34 3,910 $ 41,696 107,334 116,497 $ 315,863 $ 95,999 2 2,019 $ 45,893 $ 11,185 1,376 17,656 $ 37,787 7,093 20,902 $ 48,381 (a) Included $6.6 billion, $16.9 billion, and $9.7 billion of loans in 1 year or less, after 1 year through 5 years, and after 5 years though 15, respectively, associated with First Republic. (b) Included $9.8 billion, and $4.1 billion of loans in 1 year or less, and after 1 year through 5 years, respectively, associated with First Republic. (c) Included $9.7 billion, and $5.7 billion in after 1 year through 5 years, and after 5 years though 15, respectively, associated with First Republic. (d) Includes loans that have an initial fixed interest rate that resets to a variable rate as the variable rate will be the prevailing rate over the life of the loan. (e) Included $7.1 billion, and $4.0 billion in after 1 year through 5 years, and after 5 years though 15, respectively, associated with First Republic. (f) Included $3.0 billion in after 1 year through 5 years associated with First Republic. (g) Includes loans held-for-sale, demand loans and overdrafts. The following table presents net charge-offs/recoveries, average retained loans and net charge-off/recovery rate by loan class for the year ended December 31, 2023 and 2022. Secured by real estate 2022 2023 $ 879 $ 181 646,875 Total, net of collateral 2023 2022 54,864 $ 70,880 (22,461) (23,014) 32,403 $ 47,866 (993) (1,261) $ 31,410 $ 46,605 Ratings profile of derivative receivables December 31, (in millions, except ratios) Investment-grade Noninvestment-grade Total 2023 2022 Exposure net of collateral % of exposure net held against derivative receivables Other collateral Total, net of liquid securities and other cash collateral Liquid securities and other cash collateral held against derivative receivables 582,021 0.14 % 0.03 % 127 JPMorgan Chase & Co./2023 Form 10-K Management's discussion and analysis Lending-related commitments The Firm uses lending-related financial instruments, such as commitments (including revolving credit facilities) and guarantees, to address the financing needs of its clients. The contractual amounts of these financial instruments represent the maximum possible credit risk should the clients draw down on these commitments or when the Firm fulfills its obligations under these guarantees, and the clients subsequently fail to perform according to the terms of these contracts. Most of these commitments and guarantees have historically been refinanced, extended, cancelled, or expired without being drawn upon or a default occurring. As a result, the Firm does not believe that the total contractual amount of these wholesale lending-related commitments is representative of the Firm's expected future credit exposure or funding requirements. Refer to Note 28 for further information on wholesale lending-related commitments. Receivables from customers Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM that are collateralized by assets maintained in the clients' brokerage accounts (including cash on deposit, and primarily liquid and readily marketable debt or equity securities). To manage its credit risk, the Firm establishes margin requirements and monitors the required margin levels on an ongoing basis, and requires clients to deposit additional cash or other collateral, or to reduce positions, when appropriate. Credit risk arising from lending activities subject to collateral maintenance requirements is generally mitigated by factors such as the short-term nature of the activity, the fair value of collateral held and the Firm's right to call for, and the borrower's obligation to provide, additional margin when the fair value of the collateral declines. Because of these mitigating factors, these receivables generally do not require an allowance for credit losses. However, if in management's judgment, an allowance for credit losses is required, the Firm estimates expected credit losses based on the value of the collateral and probability of borrower default. These receivables are reported within accrued interest and accounts receivable on the Firm's Consolidated balance sheets. Refer to Note 13 for further information on the Firm's accounting policies for the allowance for credit losses. Derivative contracts $ 169,297 Derivatives enable clients and counterparties to manage risk, including credit risk and risks arising from fluctuations in interest rates, foreign exchange and equities and commodities prices. The Firm makes markets in derivatives in order to meet these needs and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. The Firm also uses derivative instruments to manage its own credit risk and other market risk exposure. The nature of the counterparty and the settlement mechanism of the derivative affect the credit risk to which the Firm is exposed. For OTC derivatives, the Firm is exposed to the credit risk of the derivative counterparty. For exchange-traded derivatives ("ETD"), such as futures and options, and cleared over-the-counter ("OTC- cleared") derivatives, the Firm can also be exposed to the The fair value of derivative receivables reported on the Consolidated balance sheets was $54.9 billion and $70.9 billion at December 31, 2023 and 2022, respectively. The decrease was primarily as a result of market movements. Derivative receivables represent the fair value of the derivative contracts after giving effect to legally enforceable master netting agreements and the related cash collateral held by the Firm. In addition, the Firm holds liquid securities and other cash collateral that may be used as security when the fair value of the client's exposure is in the Firm's favor. For these purposes, the definition of liquid securities is consistent with the definition of high quality liquid assets as defined in the LCR rule. In management's view, the appropriate measure of current credit risk should also take into consideration other collateral, which generally represents securities that do not qualify as high quality liquid assets under the LCR rule. The benefits of these additional collateral amounts for each counterparty are subject to a legally enforceable master netting agreement and limited to the net amount of the derivative receivables for each counterparty. The Firm also holds additional collateral (primarily cash, G7 government securities, other liquid government agency and guaranteed securities, and corporate debt and equity securities) delivered by clients at the initiation of transactions, as well as collateral related to contracts that have a non-daily call frequency and collateral that the Firm has agreed to return but has not yet settled as of the reporting date. Although this collateral does not reduce the receivables balances and is not included in the tables below, it is available as security against potential exposure that could arise should the fair value of the client's derivative contracts move in the Firm's favor. Refer to Note 5 for additional information on the Firm's use of collateral agreements for derivative transactions. 128 JPMorgan Chase & Co./2023 Form 10-K The following tables summarize the net derivative receivables and the internal ratings profile for the periods presented. Derivative receivables December 31, (in millions) Total, net of cash collateral credit risk of the relevant CCP. Where possible, the Firm seeks to mitigate its credit risk exposures arising from derivative contracts through the use of legally enforceable master netting arrangements and collateral agreements. The percentage of the Firm's OTC derivative transactions subject to collateral agreements - excluding foreign exchange spot trades, which are not typically covered by collateral agreements due to their short maturity and centrally cleared trades that are settled daily - was approximately 87% at both December 31, 2023 and 2022. Refer to Note 5 for additional information on the Firm's use of collateral agreements and further discussion of derivative contracts, counterparties and settlement types. $ 42,417 $ 48,972 Total $ 582,021 1,011 322 (132) (141) 879 181 0.14 % Loans and Lending-related Year ended December 31, (in millions) Beginning balance Additions 2023 2022 $ 2,395 $ 2,445 3,543 2,119 Reductions: Paydowns and other $ 646,875 2022 2023 Net charge-off/(recovery) rate 33,547 $ 5,121 $ 38,668 53 % 25 % (a) Other Oil & Gas includes Integrated Oil & Gas companies, Midstream/Oil Pipeline companies and refineries. (b) Oil & Gas exposure is approximately 35% secured, approximately half of which is reserve-based lending to the Exploration & Production sub-sector; unsecured exposure is approximately 61% investment-grade. (c) Represents drawn exposure as a percent of credit exposure. JPMorgan Chase & Co./2023 Form 10-K 125 1,336 Management's discussion and analysis In its wholesale businesses, the Firm provides loans to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. Refer to Note 12 for a further discussion on loans, including information about delinquencies, loan modifications and other credit quality indicators. The following table presents the change in the nonaccrual loan portfolio for the years ended December 31, 2023 and 2022. Since December 31, 2022, nonaccrual loan exposure increased by $319 million driven by retained loans in Real Estate and Healthcare, reflecting downgrades, and Individuals largely driven by the impact of First Republic, partially offset by a single name upgrade in Civic Organizations. Wholesale nonaccrual loan activity The following table presents net charge-offs/recoveries, which are defined as gross charge-offs less recoveries, for the years ended December 31, 2023 and 2022. The amounts in the table below do not include gains or losses from sales of nonaccrual loans recognized in noninterest revenue. Wholesale net charge-offs/(recoveries) Year ended December 31, (in millions, except ratios) Loans Average loans retained Gross charge-offs Gross recoveries collected Net charge-offs/(recoveries) Loans Total Oil & Gas 1,329 965 Secured by real estate Commercial and industrial Other (b) Total wholesale loans Loans due after one year at fixed interest rates Secured by real estate (c) Commercial and industrial Other Loans due after one year at variable interest rates (d) Secured by real estate (e) Commercial and industrial Other (f) Total wholesale loans less() $ 16,144 $ 61,764 112,339 141,760 $ 315,863 8,469 38,558 $ 95,999 1 year or After 1 year through 5 years After 5 years through 15 years After 15 years (a) Wholesale loans: December 31, 2023 (in millions, except ratios) The table below sets forth wholesale loan maturities and the distribution between fixed and floating interest rates based on the stated terms of the loan agreements by loan class. Refer to Note 12 for further information on loan classes. 213 Returned to performing status 616 594 Sales 307 33 Total reductions 3,224 2,169 Gross charge-offs Net changes Ending balance $ 2,714 $ (50) 2,395 Modified wholesale loans The amortized cost of wholesale FDMs was $2.1 billion for the year ended December 31, 2023. Refer to Note 1 and Note 12 for further information. Wholesale TDRs were $801 million for the year ended December 31, 2022. As a result of the elimination of the requirement to assess whether a modification is reasonably expected or involves a concession, the population of loans considered FDMS is greater than the population previously considered TDRs. Refer to Note 12 for further information on TDRs in prior periods. 126 JPMorgan Chase & Co./2023 Form 10-K Maturities and sensitivity to changes in interest rates 319 December 31, 2023 Derivative Receivables Consumer & Retail exposure was $127.1 billion as of December 31, 2023. Criticized exposure increased by $409 million from (9) (5) Oil & Gas 38,668 20,547 17,616 474 31 36 57 (414) Automotive 33,287 23,908 8,839 416 124 198 (6) (2) 1 529 961 50 36 (262) (994) Utilities 36,218 25,981 126 9,294 136 21 15 (607) (1) State & Municipal Govt (c) 33,847 33,191 807 (513) Chemicals & Plastics 20,030 6,497 6,862 1,574 76 Metals & Mining 15,915 8,825 6,863 15,009 222 10 (4,591) (677) 24 2 (339) 7 (1) 165 Transportation 35 362 12,134 7,103 744 49 10 3 (298) Insurance 21,045 15,468 5,396 181 1 - (273) (7,296) Central Govt 19,095 18,698 22,994 27,811 51,816 Banks & Finance Companies $ 170,857 $ 129,866 $ 36,945 $ 3,609 $ 437 $ 543 $ 19 $ (113) $ derivative receivables Individuals and Individual 130,815 112,006 18,104 360 345 1,038 1 Asset Managers Entities (b) held against Liquid securities and other cash collateral offs/ (recoveries) notes Noninvestment-grade 30 days or more past As of or for the year ended December 31, 2022 (in millions) Real Estate due and Credit exposure (f)(g) Investment- grade Noncriticized Criticized performing Criticized nonperforming accruing loans Selected metrics Credit derivative Net charge- and credit- related 95,656 (27) 78,925 61 Industrials 72,483 39,052 30,500 2,809 122 282 44 (1,766) (1,258) 62,613 43,839 17,117 1,479 178 43 27 (1,055) Healthcare 39 62 302 5 15 (1) (8,278) Consumer & Retail 120,555 60,781 51,871 7,295 608 321 49 (1,157) Technology, Media & Telecommunications 72,286 39,199 25,689 7,096 16,665 (4) Securities Firms 8,066 208,261 71 % 80% December 31, 2022 Loans and Lending-related Commitments Exposure net of $ Credit exposure (e) % Drawn $ 99,555 $ 17 $ 99,572 % Investment- grade 420 $ 207,841 62 46 15,542 208 15,750 55 63 12,763 48 12,811 75 73 4,729 19 4,748 30 48 (d) $ 82 % 16,219 87 % 1 38 3,385 6 37 $ 170,608 $ 249 3,347 $ 76 % 77 % (b) Other Income Producing Properties consists of clients with diversified property types or other property types outside of categories listed in the table above. (c) Real Estate exposure is approximately 82% secured; unsecured exposure is predominantly investment-grade largely to Real Estate Investment Trusts ("REITS") and Real Estate Operating Companies ("REOCS") whose underlying assets are generally diversified. (d) Included $33.4 billion of credit exposure associated with First Republic, largely in Multifamily. (e) Represents drawn exposure as a percentage of credit exposure. 124 JPMorgan Chase & Co./2023 Form 10-K Consumer & Retail 170,857 68 10,200 8 15,929 72 71 14,917 25 14,942 74 73 13,968 10 13,978 65 48 12,701 150 12,851 70 62 10,192 15,928 $7.9 billion at December 31, 2022 to $8.3 billion at December 31, 2023, driven by client-specific downgrades predominantly offset by client-specific upgrades and net portfolio activity. 74 81 2,714 $ 2,698 $ (5,435) 181 $ (18,143) (2,948) $ (23,014) Loans held-for-sale and loans at fair value Receivables from customers 35,427 49,257 Total(e) $ 28,587 $ $ 1,231,214 (b) Individuals and Individual Entities predominantly consists of Global Private Bank clients within AWM and J.P. Morgan Wealth Management within CCB, and includes exposure to personal investment companies and personal and testamentary trusts. (c) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2023 and 2022, noted above, the Firm held: $5.9 billion and $6.6 billion, respectively, of trading assets; $21.4 billion and $6.8 billion, respectively, of AFS securities; and $9.9 billion and $19.7 billion, respectively, of HTM securities, issued by U.S. state and municipal governments. Refer to Note 2 and Note 10 for further information. (d) All other includes: SPES and Private education and civic organizations, representing approximately 94% and 6%, respectively, at December 31, 2023 and 95% and 5%, respectively, at December 31, 2022. (e) Excludes cash placed with banks of $614.1 billion and $556.6 billion, at December 31, 2023 and 2022, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (f) Credit exposure is net of risk participations and excludes the benefit of credit derivatives and credit-related notes used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. (g) Credit exposure includes held-for-sale and fair value option elected lending-related commitments. (h) Included credit exposure of $90.6 billion associated with First Republic predominantly in Real Estate, Asset Managers, and Individuals and Individual Entities. (i) Represents the net notional amounts of protection purchased and sold through credit derivatives and credit-related notes used to manage the credit exposures; these derivatives do not qualify for hedge accounting under U.S. GAAP. The All other category includes purchased credit protection on certain credit indices. JPMorgan Chase & Co./2023 Form 10-K (a) The industry rankings presented in the table as of December 31, 2022, are based on the industry rankings of the corresponding exposures at December 31, 2023, not actual rankings of such exposures at December 31, 2022. $ 810,772 $ 304,457 $ 1,146,530 Subtotal 4,235 3,716 115 (13) (26) (2,811) Financial Markets Infrastructure 4,962 4,525 437 All other(d) 123,307 105,284 17,555 223 245 4 (5) 123 16,145 Management's discussion and analysis Real Estate (e) % Drawn 121,946 $ 21 $ 121,967 79 % % Investment- grade 90 % 18 20,272 70 72 16,462 32 16,494 51 20,254 Credit exposure Derivative Receivables Loans and Lending-related Commitments Real Estate exposure was $208.3 billion as of December 31, 2023. Criticized exposure increased by $5.2 billion from $4.0 billion at December 31, 2022 to $9.2 billion at December 31, 2023, predominantly driven by client-specific downgrades, partially offset by client-specific upgrades. (in millions, except ratios) Multifamily(a) Industrial Office Services and Non Income Producing Other Income Producing Properties (b) Retail Lodging Total Real Estate Exposure(c) (in millions, except ratios) Multifamily (a) Industrial Office Services and Non Income Producing Other Income Producing Properties (b) Retail Lodging Total Real Estate Exposure (a) Multifamily exposure is largely in California. December 31, 2023 Presented below is additional detail on certain of the Firm's industry exposures. of collateral 75 24,004 $ 2,148 113 $ $ 2,382 2,306 $ 76 $ - $ (1) Provision for lending-related commitments $ Beginning balance at January 1, commitments Allowance for lending-related 19,726 $ 6,486 $ $ 11,200 2,040 $ 22,420 8,114 $ $ $ 12,450 1,856 $ Ending balance at December 31, 4 3 $ 1 2,261 (408) $ - $ 1,856 $ 12,450 $ Total allowance for loan losses 12,450 (876) $ 2,732 $ Portfolio-based Asset-specific (b) Impairment methodology 2,382 $ 2,306 $ 76 $ $ 1,899 $ 1,974 $ 75 $ $ Ending balance at December 31, 1 --1 Other 120 157 (37) (407) 22 21 - 3,192 812 7,653 1,011 5,491 1,151 NA ΝΑ ΝΑ ΝΑ (587) 2 (100) (489) Gross recoveries collected Gross charge-offs (a) Cumulative effect of a change in accounting principle 16,386 $ $ 4,371 $ 10,250 $ 1,765 19,726 322 4,326 (519) (793) 1 Other 6,189 2,293 3,353 543 9,468 2,484 6,048 936 Provision for loan losses 2,853 392 $ 181 269 6,209 879 4,698 632 Net charge-offs (1,473) (141) (789) (543) (1,444) (132) 2,403 $ 11,200 $ 6,486 $ 7,722 $ 166 2.45 0.14 0.52 53 0.09 NM 330 146 1.47 0.03 0.27 (a) Represents the impact to the allowance for loan losses upon the adoption of changes to the TDR accounting guidance on January 1, 2023. Refer to Note 1 for further information. (b) Includes collateral-dependent loans, including those for which foreclosure is deemed probable, and nonaccrual risk-rated loans for all periods presented. Prior periods also include non collateral-dependent TDRS or reasonably expected TDRs and modified PCD loans. (c) At December 31, 2023 and 2022, in addition to the allowance for credit losses in the table above, the Firm also had an allowance for credit losses of $243 million and $21 million, respectively, associated with certain accounts receivable in CIB. (d) As of December 31, 2023, included the allowance for credit losses associated with First Republic. (e) The Firm's policy is generally to exempt credit card loans from being placed on nonaccrual status as permitted by regulatory guidance. 132 JPMorgan Chase & Co./2023 Form 10-K 364,061 Retained loans, average Retained loans, end of period Memo: $ 8,792 $ 22,204 $ 2,116 $ 11,200 96 346 NA $ ΝΑ 51 $300,753 299,409 $185,175 $603,670 $1,089,598 163,335 582,021 1,044,765 Credit ratios Allowance for loan losses to retained loans 0.47 % 5.90 % 1.21% 1.75 % 0.68 % 6.05 % 1.07 % 1.81 % Allowance for loan losses to retained nonaccrual loans (e) 51 NA 346 374 53 NM 330 338 Allowance for loan losses to retained nonaccrual loans excluding credit card Net charge-off rates 0.17 ΝΑ ΝΑ 2,382 89 1,810 - 75 Portfolio-based $ $ $ Asset-specific Impairment methodology 19,726 $ 6,486 $ $ 11,200 19,660 6,019 10,977 2,664 $ 2,040 66 $ 467 $ (624) $ 223 $ (484) 22,904 22,420 $ 89 $ $ 2,306 $ $ 76 $ $ 1,974 128 $ 24,522 $ 10,013 $ 12,450 $ 1,931 $ NA $ ΝΑ NA Total allowance for investment securities Total allowance for credit losses (c)(d) 8,114 $ 1,899 $ 75 $ Total allowance for lending-related commitments 2,292 2,216 76 1,885 90 $ 90 $ - $ 2,040 Beginning balance at January 1, Total year years years AVG DRE Peak 10 years 129 Management's discussion and analysis Credit derivatives The Firm uses credit derivatives for two primary purposes: first, in its capacity as a market-maker, and second, as an end-user to manage the Firm's own credit risk associated with various exposures. Credit portfolio management activities Included in the Firm's end-user activities are credit derivatives used to mitigate the credit risk associated with traditional lending activities (loans and lending-related commitments) and derivatives counterparty exposure in the Firm's wholesale businesses (collectively, “credit portfolio management activities"). Information on credit portfolio management activities is provided in the table below. 5 The Firm also uses credit derivatives as an end-user to manage other exposures, including credit risk arising from certain securities held in the Firm's market-making businesses. These credit derivatives are not included in credit portfolio management activities. December 31, (in millions) Credit derivatives and credit-related notes used to manage: Notional amount of protection purchased and sold (a) 2023 2022 Loans and lending-related commitments Derivative receivables $ 24,157 $ 6,422 12,832 11,721 Credit derivatives and credit-related notes used in credit portfolio management activities $ 36,989 $ 18,143 (a) Amounts are presented net, considering the Firm's net protection purchased or sold with respect to each underlying reference entity or index. The credit derivatives used in credit portfolio management activities do not qualify for hedge accounting under U.S. GAAP; these derivatives are reported at fair value, with gains and losses recognized in principal transactions revenue. In contrast, the loans and lending-related commitments being risk-managed are accounted for on an accrual basis. This asymmetry in accounting treatment, between loans and lending-related commitments and the credit derivatives used in credit portfolio management activities, causes earnings volatility that is not representative, in the Firm's view, of the true changes in value of the Firm's overall credit exposure. The effectiveness of credit default swaps ("CDS") as a hedge against the Firm's exposures may vary depending on a number of factors, including the named reference entity (i.e., the Firm may experience losses on specific exposures that are different than the named reference entities in the purchased CDS); the contractual terms of the CDS (which may have a defined credit event that does not align with an actual loss realized by the Firm); and the maturity of the Firm's CDS protection (which in some cases may be shorter than the Firm's exposures). However, the Firm generally seeks to purchase credit protection with a maturity date that is the same or similar to the maturity date of the exposure for which the protection was purchased, and remaining differences in maturity are actively monitored and managed by the Firm. Refer to Credit derivatives in Note 5 for further information on credit derivatives and derivatives used in credit portfolio management activities. Credit derivatives and credit-related notes used in credit portfolio management activities collateral 2 0 76 % $ 35,097 7,406 24 11,508 31,410 100 % $ 46,605 % of exposure net of collateral 75 % 25 $ While useful as a current view of credit exposure, the net fair value of the derivative receivables does not capture the potential future variability of that credit exposure. To capture this variability, the Firm calculates, on a client-by- client basis, three measures of potential derivatives-related credit loss: Peak, Derivative Risk Equivalent ("DRE"), and Average exposure (“AVG"). These measures all incorporate netting and collateral benefits, where applicable. Peak represents a conservative measure of potential derivative exposure, including the benefit of collateral, to a counterparty calculated in a manner that is broadly equivalent to a 97.5% confidence level over the life of the transaction. Peak is the primary measure used by the Firm for setting credit limits for derivative contracts, senior management reporting and derivatives exposure management. 1 DRE exposure is a measure that expresses the risk of derivative exposure, including the benefit of collateral, on a basis intended to be equivalent to the risk of loan exposures. DRE is a less extreme measure of potential credit loss than Peak and is used as an input for aggregating derivative credit risk exposures with loans and other credit risk. The fair value of the Firm's derivative receivables incorporates CVA to reflect the credit quality of counterparties. CVA is based on the Firm's AVG to a counterparty and the counterparty's credit spread in the credit derivatives market. The Firm believes that active risk management is essential to controlling the dynamic credit risk in the derivatives portfolio. In addition, the Firm's risk management process for derivatives exposures takes into consideration the potential impact of wrong-way risk, which JPMorgan Chase & Co./2023 Form 10-K 100 % is broadly defined as the risk that exposure to a counterparty is positively correlated with the impact of a default by the same counterparty, which could cause exposure to increase at the same time as the counterparty's capacity to meet its obligations is decreasing. Many factors may influence the nature and magnitude of these correlations over time. To the extent that these correlations are identified, the Firm may adjust the CVA associated with a particular counterparty's AVG. The Firm risk manages exposure to changes in CVA by entering into credit derivative contracts, as well as interest rate, foreign exchange, equity and commodity derivative contracts. The below graph shows exposure profiles to the Firm's current derivatives portfolio over the next 10 years as calculated by the Peak, DRE and AVG metrics. The three measures generally show that exposure will decline after the first year, if no new trades are added to the portfolio. Exposure profile of derivatives measures December 31, 2023 (in billions) 140 120 100 80 60 40 20 Finally, AVG is a measure of the expected fair value of the Firm's derivative exposures, including the benefit of collateral, at future time periods. AVG over the total life of the derivative contract is used as the primary metric for pricing purposes and is used to calculate credit risk capital and CVA, as further described below. $1,280,870 1,202,348 $397,275 $211,123 $672,472 191,412 646,875 4Q24 U.S. unemployment rate YoY growth in U.S. real GDP (b) 1.0 % 1.8 % 4.1 % 4.4 % 4.1 % (a) 2Q25 2Q24 Central case assumptions at December 31, 2023 The following table presents the Firm's central case assumptions for the periods presented: The Firm's allowance for credit losses is estimated using a weighted average of five internally developed macroeconomic scenarios. The adverse scenarios incorporate more punitive macroeconomic factors than the central case assumptions provided in the table below, resulting in a weighted average U.S. unemployment rate peaking at 5.5% in the fourth quarter of 2024, and a weighted average U.S. real GDP level that is 1.5% lower than the central case at the end of the second quarter of 2025. The allowance for credit losses also reflected a reduction of $587 million as a result of the adoption of changes to the TDR accounting guidance on January 1, 2023. Refer to Note 1 for further information. U.S. unemployment rate (a) The changes in the Firm's weighted average macroeconomic outlook also included updates to the central scenario in the third quarter of 2023 to reflect a lower forecasted unemployment rate consistent with a higher growth rate in GDP, and the impact of the additional weight placed on the adverse scenarios in the first quarter of 2023, reflecting elevated recession risks due to high inflation and tightening financial conditions. • $675 million in wholesale, driven by net downgrade activity, the net effect of changes in the Firm's weighted average macroeconomic outlook, including deterioration in the outlook for commercial real estate in CB, and an addition for certain accounts receivable in CIB, partially offset by the impact of changes in the loan and lending- related commitment portfolios. $1.3 billion in consumer, predominantly driven by CCB, comprised of $1.4 billion in Card Services, partially offset by a net reduction of $200 million in Home Lending. The net addition in Card Services was driven by loan growth, including an increase in revolving balances, partially offset by reduced borrower uncertainty. The net reduction in Home Lending was driven by improvements in the outlook for home prices, and 130 The net addition to the allowance for credit losses included $1.9 billion, consisting of: The allowance for credit losses as of December 31, 2023 was $24.8 billion, reflecting a net addition of $3.1 billion from December 31, 2022. Discussion of changes in the allowance the allowance for credit losses on investment securities, which is reflected in investment securities on the Consolidated balance sheets. the allowance for loan losses, which covers the Firm's retained loan portfolios (scored and risk-rated) and is presented separately on the Consolidated balance sheets, the allowance for lending-related commitments, which is reflected in accounts payable and other liabilities on the Consolidated balance sheets, and • • The Firm's allowance for credit losses represents management's estimate of expected credit losses over the remaining expected life of the Firm's financial assets measured at amortized cost and certain off-balance sheet lending-related commitments. The Firm's allowance for credit losses generally consists of: ALLOWANCE FOR CREDIT LOSSES JPMorgan Chase & Co./2023 Form 10-K The net addition also included $1.2 billion to establish the allowance for the First Republic loans and lending-related commitments in the second quarter of 2023. Central case assumptions 0.7 % 5.0 % Wholesale Credit card Consumer, excluding credit card Total Credit card Wholesale credit card Allowance for loan losses (in millions, except ratios) Consumer, excluding Year ended December 31, 2022 at December 31, 2022 Allowance for credit losses and related information Management's discussion and analysis 131 2023 Refer to Critical Accounting Estimates Used by the Firm on pages 155-158 for further information on the allowance for credit losses and related management judgments. Refer to Consumer Credit Portfolio on pages 114-119, Wholesale Credit Portfolio on pages 120-130 for additional information on the consumer and wholesale credit portfolios. 2Q23 4Q23 JPMorgan Chase & Co./2023 Form 10-K 2Q24 3.8 % YoY growth in U.S. real GDP(b) 4.3 % 0.4 % % (a) Reflects quarterly average of forecasted U.S. unemployment rate. (b) The year over year growth in U.S. real GDP in the forecast horizon of the central scenario is calculated as the percentage change in U.S. real GDP levels from the prior year. Subsequent changes to this forecast and related estimates will be reflected in the provision for credit losses in future periods. 1.5 % 150 Distribution of Daily Backtesting Gains and Losses 139 Count of Trading Days 125 For the 12 months ended December 31, 2023, the Firm posted backtesting gains on 139 of the 258 days, and observed 13 VaR backtesting exceptions, of which eight were in the three months ended December 31, 2023. Firmwide backtesting loss days can differ from the loss days for which Fixed Income Markets and Equity Markets posted losses, as disclosed in CIB Markets revenue, as the population of positions which comprise each metric are different and due to the exclusion of certain components of total net revenue in backtesting gains and losses as described above. The Firm performs daily VaR model backtesting, which compares the daily Risk Management VaR results with the daily gains and losses that are utilized for VaR backtesting purposes. The gains and losses depicted in the chart below do not reflect the Firm's reported revenue as they exclude certain components of total net revenue, such as those associated with the execution of new transactions (i.e., intraday client-driven trading and intraday risk management activities), fees, commissions, other valuation adjustments and net interest income. These excluded components of total net revenue may more than offset the backtesting gain or loss on a particular day. The definition of backtesting gains and losses above is consistent with the requirements for backtesting under Basel III capital rules. A backtesting exception occurs when the daily backtesting loss exceeds the daily Risk Management VaR for the prior day. Under the Firm's Risk Management VaR methodology, assuming current changes in market values are consistent with the historical changes used in the simulation, the Firm would expect to incur VaR backtesting exceptions five times every 100 trading days on average. The number of VaR backtesting exceptions observed can differ from the statistically expected number of backtesting exceptions if the current level of market volatility is materially different from the level of market volatility during the 12 months of historical data used in the VaR calculation. VaR backtesting The following chart presents the distribution of Firmwide daily backtesting gains and losses for the trailing 12 months and three months ended December 31, 2023. The daily backtesting losses are displayed as a percentage of the corresponding daily Risk Management VaR. The count of days with backtesting losses are shown in aggregate, in fifty percentage point intervals. Backtesting exceptions are displayed within the intervals that are greater than one hundred percent. The results in the chart below differ from the results of backtesting disclosed in the Market Risk section of the Firm's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are based on Regulatory VaR applied to the Firm's covered positions. 28 (d) 75 50 73 LLL 25 0 25 Days with Backtesting Gains Trailing 12 Months 4Q23 JPMorgan Chase & Co./2023 Form 10-K 100 2023 Third Quarter 2023 69 6 2 20 12 9 17 12 9 16 (5) NM NM (4) NM NM 14 9 15 22 1 240 14 8 26 16 4 235 (11) NM NM (10) NM NM 40 23 58 57 35 7 14 10 24 measures. (c) Corporate and other LOB VaR includes a legacy private equity position in Corporate which is publicly traded. (d) In March 2022, the effects of nickel price increases and the associated volatility in the nickel market resulted in elevated maximum Credit Portfolio VaR, as well as maximum Total VaR. 2023 compared with 2022 Average Total VaR decreased by $15 million for the year ended December 31, 2023 when compared with the prior year. The decrease was driven by reduced market volatility and risk reductions predominantly impacting fixed income, commodities and equities. The following graph presents daily Risk Management VaR for the four trailing quarters. Daily Risk Management VaR $ millions 75 50 25 0 First Quarter 2023 Second Quarter 2023 I (b) Credit Portfolio VaR includes the derivative CVA, hedges of the CVA and hedges of the retained loan portfolio, which are reported in principal transactions revenue. This VaR does not include the retained loan portfolio, which is not reported at fair value. In line with the Firm's internal model governance, the credit risk component of CVA related to certain counterparties was removed from Credit Portfolio VaR due to the widening of the credit spreads for those counterparties to elevated levels. The related hedges were also removed to maintain consistency. This exposure is now reflected in other sensitivity-based (a) Diversification benefit represents the difference between the portfolio VaR and the sum of its individual components. This reflects the non-additive nature of VaR due to imperfect correlation across LOBS, Corporate, and risk types. For maximum and minimum VaR, diversification benefit is not meaningful as the maximum and minimum VaR for each portfolio may have occurred on different trading days than the components. Total VaR Diversification benefit to CIB and other VaR (a) (11) NM NM (13) NM NM $ 43 $ 26 Fourth Quarter $ 58 $ 34 $ 242 (d) Corporate and other LOB VaR (c) Diversification benefit to other VaR (a) Other VaR $ 57 NM 51 Value-at-risk Stress testing • Profit and loss drawdowns Earnings-at-risk Market Risk Management sets limits and regularly reviews and updates them as appropriate. Senior management is responsible for reviewing and approving certain of these risk limits on an ongoing basis. Limits that have not been reviewed within specified time periods by Market Risk Management are reported to senior management. The LOBS and Corporate are responsible for adhering to established limits against which exposures are monitored and reported. Limit breaches are required to be reported in a timely manner to limit approvers, which include Market Risk Management and senior management. In the event of a breach, Market Risk Management consults with senior members of appropriate groups within the Firm to determine the suitable course of action required to return the applicable positions to compliance, which may include a reduction in risk in order to remedy the breach or granting a temporary increase in limits to accommodate an expected increase in client activity and/or market volatility. Firm, Corporate or LOB-level limit breaches are escalated as appropriate. Models used to measure market risk are inherently imprecise and are limited in their ability to measure certain risks or to predict losses. This imprecision may be heightened when sudden or severe shifts in market conditions occur. For additional discussion on model uncertainty refer to Estimations and Model Risk Management on page 154. Market Risk Management periodically reviews the Firm's existing market risk measures to identify opportunities for enhancement, and to the extent appropriate, will calibrate those measures accordingly over time. • • Economic Value Sensitivity Other sensitivity-based measures Risk monitoring and control Market risk exposure is managed primarily through a series of limits set in the context of the market environment and business strategy. In setting limits, Market Risk Management takes into consideration factors such as market volatility, product liquidity, accommodation of client business, and management judgment. Market Risk Management maintains different levels of limits. Firm level limits include VaR and stress limits. Similarly, LOB and Corporate limits include VaR and stress limits and may be supplemented by certain nonstatistical risk measures such as profit and loss drawdowns. Limits may also be set within the LOBS and Corporate, as well as at the legal entity level. JPMorgan Chase & Co./2023 Form 10-K 135 Management's discussion and analysis The following table summarizes the predominant business activities and related market risks, as well as positions which give rise to market risk and certain measures used to capture those risks, for each LOB and Corporate. • • There is no single measure to capture market risk and therefore Market Risk Management uses various metrics, both statistical and nonstatistical, to assess risk including: Measures used to capture market risk 37.0 (a) As of December 31, 2023, included approximately $1.0 billion in tax- oriented investments in CIB associated with First Republic. Governance and oversight The Firm's approach to managing principal investment risk is consistent with the Firm's risk governance structure. The Firm has established a Firmwide risk policy framework for all principal investing activities that includes approval by executives who are independent from the investing businesses, as appropriate. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investments in accordance with relevant policies. As part of the risk governance structure, approved levels for investments are established and monitored for each relevant business or segment in order to manage the overall size of the portfolios. The Firm also conducts stress testing on these portfolios using specific scenarios that estimate losses based on significant market moves and/or other risk events. 134 JPMorgan Chase & Co./2023 Form 10-K MARKET RISK MANAGEMENT Market risk is the risk associated with the effect of changes in market factors such as interest and foreign exchange rates, equity and commodity prices, credit spreads or implied volatilities, on the value of assets and liabilities held for both the short and long term. Market Risk Management Market Risk Management monitors market risks throughout the Firm and defines market risk policies and procedures. Market Risk Management seeks to manage risk, facilitate efficient risk/return decisions, reduce volatility in operating performance and provide transparency into the Firm's market risk profile for senior management, the Board of Directors and regulators. Market Risk Management is responsible for the following functions: • • • Maintaining a market risk policy framework Independently measuring, monitoring and controlling LOB, Corporate, and Firmwide market risk Defining, approving and monitoring limits Performing stress testing and qualitative risk assessments Risk measurement In addition to the predominant business activities, each LOB and Corporate may engage in principal investing activities. To the extent principal investments are deemed market risk sensitive, they are reflected in relevant risk measures and captured in the table below. Refer to Investment Portfolio Risk Management on page 134 for additional discussion on principal investments. $ LOBS and Corporate Predominant business activities as derivatives Interest-only and mortgage- backed securities, classified as trading assets debt instruments, and related hedges, classified as derivatives Fair value option elected liabilities(a) loans and MSRs, classified Positions included in earnings-at-risk • • Deposits Positions included in other sensitivity-based measures Fair value option elected liabilities DVA (a) CIB • Makes markets and services clients across fixed income, foreign exchange, equities and commodities Retained loan portfolio commitments, warehouse Hedges of mortgage • • Originates and services mortgage loans . • Originates loans and takes deposits • Related market risks Risk from changes in the probability of newly originated mortgage commitments closing Interest rate risk and prepayment risk Positions included in Risk Management VaR • . Mortgage commitments, classified as derivatives Warehouse loans that are fair value option elected, classified as loans - debt instruments • MSRS . . CCB Originates loans and takes deposits 39.3 10.5 6 1,856 31 2,040 28 12,450 16 11,200 970 17 47 13,240 45 2,997 13 1,782 12 3,519 14,306 6 1,039 Commercial and industrial Allocation of allowance for loan losses The table below presents a breakdown of the allowance for loan losses by loan class. Refer to Note 12 for further information on loan classes. 2023 2022 December 31, (in millions, except ratios) Residential real estate $ Allowance for loan losses 817 Percent of retained loans to total retained loans 25 % $ Allowance for loan losses 1,070 Percent of retained loans to total retained loans 22 % Auto and other Consumer, excluding credit card Credit card Total consumer Secured by real estate 13 10.8 3,507 Other Investment securities risk includes the exposure associated with a default in the payment of principal and interest. This risk is mitigated given that the investment securities portfolio held by Treasury and CIO predominantly consists of high-quality securities. At December 31, 2023, the Treasury and CIO investment securities portfolio, net of the allowance for credit losses, was $569.2 billion, and the average credit rating of the securities comprising the portfolio was AA+ (based upon external ratings where available, and where not available, based primarily upon internal risk ratings). Refer to Corporate segment results on pages 84-85 and Note 10 for further information on the investment securities portfolio and internal risk ratings. Refer to Liquidity Risk Management on pages 102-109 for further information on related liquidity risk. Refer to Market Risk Management on pages 135-143 for further information on the market risk inherent in the portfolio. Governance and oversight Investment securities risks are governed by the Firm's Risk Appetite framework, and reviewed at the CTC Risk Committee with regular updates provided to the Board Risk Committee. The Firm's independent control functions are responsible for reviewing the appropriateness of the carrying value of investment securities in accordance with relevant policies. Approved levels for investment securities are established for each risk category, including capital and credit risks. Principal investment risk Principal investments are typically privately-held financial instruments representing ownership interests or other forms of junior capital. In general, principal investments include tax-oriented investments and investments made to enhance or accelerate the Firm's business strategies and exclude those that are consolidated on the Firm's balance sheets. These investments are made by dedicated investing businesses or as part of a broader business strategy. The Firm's principal investments are managed by the LOBS and Corporate and are reflected within their respective financial results. The Firm's investments will continue to evolve based on market circumstances and in line with its strategic initiatives, including the Firm's environmental and social goals. The table below presents the aggregate carrying values of the principal investment portfolios as of December 31, 2023 and 2022. (in billions) December 31, Investment securities risk 2023 Tax-oriented investments, primarily in alternative energy and affordable housing" (a ) $ 28.8 $ 26.2 Private equity, various debt and equity instruments, and real assets Total carrying value $ December 31, 2022 Investment portfolio risk is the risk associated with the loss of principal or a reduction in expected returns on investments arising from the investment securities portfolio or from principal investments. The investment securities portfolio is predominantly held by Treasury and CIO in connection with the Firm's balance sheet and asset-liability management objectives. Principal investments are predominantly privately-held financial instruments and are managed in the LOBS and Corporate. Investments are typically intended to be held over extended periods and, accordingly, the Firm has no expectation for short-term realized gains with respect to these investments. INVESTMENT PORTFOLIO RISK MANAGEMENT Management's discussion and analysis 1,598 27 1,197 28 Total wholesale 8,114 53 6,486 55 Total(a) $ 22,420 100 % $ 19,726 100 % (a) As of December 31, 2023, included the allowance for loan losses associated with First Republic. JPMorgan Chase & Co./2023 Form 10-K 133 15 34 • Basis and correlation risk from changes in the way asset values move 138 Management's discussion and analysis The table below shows the results of the Firm's Risk Management VaR measure using a 95% confidence level. VaR can vary significantly as positions change, market volatility fluctuates, and diversification benefits change. Total VaR As of or for the year ended December 31, (in millions) CIB trading VaR by risk type Fixed income 137 Foreign exchange Commodities and other Diversification benefit to CIB trading VaR CIB trading VaR Credit Portfolio VaR (b) Diversification benefit to CIB VaR (a) CIB VaR CCB VaR 2023 Equities JPMorgan Chase & Co./2023 Form 10-K The Firm calculates separately a daily aggregated VaR in accordance with regulatory rules ("Regulatory VaR"), which is used to derive the Firm's regulatory VaR-based capital requirements under Basel III capital rules. This Regulatory VaR model framework currently assumes a ten business-day holding period and an expected tail loss methodology which approximates a 99% confidence level. Regulatory VaR is applied to "covered" positions as defined by Basel III capital rules, which may be different than the positions included in the Firm's Risk Management VaR. For example, credit derivative hedges of accrual loans are included in the Firm's Risk Management VaR, while Regulatory VaR excludes these credit derivative hedges. In addition, in contrast to the Firm's Risk Management VaR, Regulatory VaR currently excludes the diversification benefit for certain Var models. Refer to JPMorgan Chase's Basel III Pillar 3 Regulatory Capital Disclosures reports, which are available on the Firm's website, for additional information on Regulatory VaR and the other components of market risk regulatory capital for the Firm (e.g., VaR-based measure, stressed VaR-based measure and the respective backtesting). The Firm's VaR model calculations are periodically evaluated and enhanced in response to changes in the composition of the Firm's portfolios, changes in market conditions, improvements in the Firm's modeling techniques and measurements, and other factors. Such changes may affect historical comparisons of VaR results. Refer to Estimations and Model Risk Management on page 154 for information regarding model reviews and approvals. hedges, classified as derivatives Capital invested alongside third-party investors, typically in privately distributed collective vehicles managed by AWM (i.e., co-investments) Privately held equity and other investments measured at fair value Foreign exchange exposure related to Firm-issued non- USD long-term debt ("LTD") and related hedges 136 JPMorgan Chase & Co./2023 Form 10-K Value-at-risk JPMorgan Chase utilizes value-at-risk ("VaR"), a statistical risk measure, to estimate the potential loss from adverse market moves in the current market environment. The Firm has a single VaR framework used as a basis for calculating Risk Management VaR and Regulatory VaR. The framework is employed across the Firm using historical simulation based on data for the previous 12 months. The framework's approach assumes that historical changes in market values are representative of the distribution of potential outcomes in the immediate future. The Firm believes the use of Risk Management VaR provides a daily measure of risk that is closely aligned to risk management decisions made by the LOBS and Corporate and, along with other market risk measures, provides the appropriate information needed to respond to risk events. The Firm's Risk Management VaR is calculated assuming a one-day holding period and an expected tail-loss methodology which approximates a 95% confidence level. Risk Management VaR provides a consistent framework to measure risk profiles and levels of diversification across product types and is used for aggregating risks and monitoring limits across businesses. VaR results are reported as appropriate to various groups including senior management, the Board Risk Committee and regulators. Underlying the overall VaR model framework are individual VaR models that simulate historical market returns for individual risk factors and/or product types. To capture material market risks as part of the Firm's risk management framework, comprehensive VaR model calculations are performed daily for businesses whose activities give rise to market risk. These VaR models are granular and incorporate numerous risk factors and inputs to simulate daily changes in market values over the historical period; inputs are selected based on the risk profile of each portfolio, as sensitivities and historical time series used to generate daily market values may be different across product types or risk management systems. The VaR model results across all portfolios are aggregated at the Firm level. As VaR is based on historical data, it is an imperfect measure of market risk exposure and potential future losses. In addition, based on their reliance on available historical data, limited time horizons, and other factors, VaR measures are inherently limited in their ability to measure certain risks and to predict losses, particularly those associated with market illiquidity and sudden or severe shifts in market conditions. For certain products, specific risk parameters are not captured in Var due to the lack of liquidity and availability of appropriate historical data. The Firm uses proxies to estimate the VaR for these and other products when daily time series are not available. It is likely that using an actual price-based time series for these products, if available, would affect the VaR results presented. The Firm therefore considers other nonstatistical measures such as stress testing, in addition to VaR, to capture and manage its market risk positions. As VaR model calculations require daily data and a consistent source for valuation, the daily market data used may be different than the independent third-party data collected for VCG price testing in its monthly valuation process. For example, in cases where market prices are not observable, or where proxies are used in VaR historical time series, the data sources may differ. Refer to Valuation process in Note 2 for further information on the Firm's valuation process. 2022 compensation and related Avg. Max 3 15 12 7 20 15 10 28 8 (a) NM NM (43) NM 17 37 24 55 (42) 82 $ $ 33 Avg. Min Max $ 49 $ 31 to $ 71 12 6 26 7 3 11 11 6 169 $ 59 Min Risk of loss from adverse movements in market prices and implied volatilities across interest rate, foreign exchange, credit, commodity and equity instruments Certain deferred hedges, classified as Privately held equity and other investments measured at fair value; and certain real estate-related fair value option elected loans Derivatives FVA and fair value option elected liabilities DVA (a) Credit risk component of CVA and associated hedges for counterparties with credit spreads that have widened to elevated levels CB AWM . • associated hedges Marketable equity investments Originates loans and • Interest rate risk and prepayment risk • Marketable equity investments" . • Derivative CVA and elected loans Certain fair value option • relative to one another . . Interest rate risk and prepayment risk • • Trading assets/liabilities - . Retained loan portfolio • Deposits debt and marketable equity instruments, and derivatives, including hedges of the retained loan portfolio Certain securities purchased, loaned or sold under resale agreements and securities borrowed Fair value option elected liabilities(a) takes deposits derivatives Provides initial capital products such as Derivative positions measured through noninterest revenue in earnings Marketable equity investments Retained loan portfolio • Deposits Retained loan portfolio Deposits . • • Structural non-USD foreign exchange risks • Investment securities portfolio and related interest rate hedges Long-term debt and related interest rate hedges Deposits • . . (a) Reflects structured notes in Risk Management VaR and the DVA on structured notes in other sensitivity-based measures. (b) The AWM and CB contributions to Firmwide average VaR were not material for the years ended December 31, 2023 and 2022. Initial seed capital investments and related Deposits with banks Structural interest rate risk from the Firm's traditional banking activities Manages the Firm's . mutual funds and capital invested alongside third-party investors Originates loans and takes deposits • . Risk from adverse movements in market factors (e.g., market prices, rates and credit spreads) Interest rate risk and prepayment risk • Debt securities held in advance of distribution to clients, classified as trading assets debt instruments Trading assets/liabilities - derivatives that hedge the retained loan portfolio (b) Corporate • liquidity, funding, capital, structural interest rate and foreign exchange risks investments in 33 Stress scenarios are governed by the overall stress framework, under the oversight of Market Risk I +100 bps shift in long-term rates -100 bps shift in short-term rates Flatter yield curve: 3.3 (4.6) -200 bps shift in rates Steeper yield curve: (4.2) 4.8 +200 bps shift in rates 2.4 (2.1) -100 bps shift in rates (2.0) 0.6 $ $ +100 bps shift in rates (b) U.S. dollar: Parallel shift: 2022 2023 (a) December 31, (in billions) The Firm's earnings-at-risk scenarios are periodically evaluated and enhanced in response to changes in the composition of the Firm's balance sheet, changes in market conditions, improvements in the Firm's simulation and other factors. While a relevant measure of the Firm's interest rate exposure, the earnings-at-risk analysis does not represent a forecast of the Firm's net interest income (Refer to Outlook on page 52 for additional information). The Firm's U.S. dollar and non-U.S. dollar sensitivities are presented in the table below. The Firm performs sensitivity analyses of the assumptions used in earnings-at-risk scenarios, including with respect to deposit betas and forecasts of deposit balances, both of which are especially significant in the case of consumer deposits. The results of these sensitivity analyses are reported to the CTC Risk Committee and the Board Risk Committee. impacting both consumer and wholesale deposits. The model change incorporated observed pricing and customer behavior in both rising and falling interest rate environments. Actual deposit rates paid may differ from the modeled assumptions, primarily due to customer behavior and competition for deposits. 2.4 JPMorgan Chase & Co./2023 Form 10-K 0.8 3.2 Backtesting Exceptions JPMorgan Chase & Co./2023 Form 10-K 142 In addition to earnings-at-risk, which is measured as a sensitivity to a baseline of earnings over the next 12 months, the Firm also measures Economic Value Sensitivity ("EVS"). EVS stress tests the longer-term economic value of equity by measuring the sensitivity of the Firm's current balance sheet, primarily retained loans, deposits, debt and investment securities as well as related hedges, under various interest rate scenarios. In accordance with the CTC interest rate risk management policy, the Firm has established limits on EVS as a percentage of TCE. Additional information on long-term debt and held to maturity investment securities is disclosed on page 195 in Note 2 financial instruments that are not carried at fair value on the Consolidated balance sheets. Economic Value Sensitivity As of December 31, 2023, the Firm's sensitivity to a parallel shift in rates is primarily the result of a greater impact from assets repricing compared to the impact of liabilities repricing. Management's discussion and analysis 141 The change in the Firm's U.S. dollar sensitivities as of December 31, 2023 compared to December 31, 2022 also reflected the impact of changes in the Firm's balance sheet including the impact of the First Republic acquisition. (b) Reflects the simultaneous shift of U.S. dollar and non-U.S. dollar rates. In the absence of the model update to incorporate deposit repricing lags in the second quarter of 2023, the Firm's U.S. dollar sensitivities as of December 31, 2023, would have been lower by $4.1 billion to the +100 basis points shift in short-term and parallel rate scenarios and higher by $3.7 billion to the 100 basis points shift in short-term and parallel rate scenarios. (a) Reflects the impact of the aforementioned model update to incorporate deposit repricing lags. Prior periods have not been revised. (1.5) (0.7) 0.7 $ 0.7 $ +100 bps shift in rates Parallel shift: (b) (0.9) (0.5) (2.8) 1.8 +100 bps shift in short-term rates -100 bps shift in long-term rates Non-U.S. dollar: -100 bps shift in rates The pricing sensitivity of deposits, known as deposit betas, represent the amount by which deposit rates paid could change upon a given change in market interest rates. As part of the Firm's continuous evaluation and periodic enhancements to its earnings-at-risk calculations, the Firm updated its model in the second quarter of 2023 to incorporate deposit repricing lags (0.6) changes in interest rates from baseline rates. Stress testing Other risk measures Management's discussion and analysis 139 8 2211 4Q23 3Q23 2Q23 1Q23 Backtesting Exceptions for Trailing 12 Months Along with VaR, stress testing is an important tool used to assess risk. While VaR reflects the risk of loss due to adverse changes in markets using recent historical market behavior, stress testing reflects the risk of loss from hypothetical changes in the value of market risk sensitive positions applied simultaneously. Stress testing measures the Firm's vulnerability to losses under a range of stressed but possible economic and market scenarios. The results are used to understand the exposures responsible for those potential losses and are measured against limits. JPMorgan Chase & Co./2023 Form 10-K Days with Backtesting Losses >50% 100% 0% - 50% >150% 1 3 F 7 10 14 Forecasted balance sheet, as well as modeled prepayment and reinvestment behavior, but excluding assumptions about actions that could be taken by the Firm or its clients and customers in response to instantaneous rate changes. Mortgage prepayment assumptions are based on the interest rates used in the scenarios compared with underlying contractual rates, the time since origination, and other factors which are updated periodically based on historical experience. Deposit forecasts are a key assumption in the Firm's earnings-at-risk. The baseline reflects certain assumptions relating to the reversal of Quantitative Easing that are highly uncertain and require management judgment. Therefore, the actual amount of deposits held by the Firm at any particular time could be impacted by actions the Federal Reserve may take as part of monetary policy, including through the use of the Reverse Repurchase Facility. In addition, there are other factors that impact the amount of deposits held at the Firm such as the level of loans across the industry and competition for deposits. Losses as a Percentage of Risk Management VaR (%) The Firm's stress framework covers market risk sensitive positions in the LOBS and Corporate. The framework is used to calculate multiple magnitudes of potential stress for both market rallies and market sell-offs, assuming significant changes in market factors such as credit spreads, equity prices, interest rates, currency rates and commodity prices, and combines them in multiple ways to capture an array of hypothetical economic and market scenarios. >100% 150% Management, and the models to calculate the stress results are subject to the Firm's Estimations and Model Risk Management Policy. The Firmwide Market Risk Stress Methodology Committee reviews and approves changes to stress testing methodology and scenarios across the Firm. Significant changes to the framework are escalated to senior management, as appropriate. The impact on exposures as a result of instantaneous The Firm generates a number of scenarios that focus on tail events in specific asset classes and geographies, including how the event may impact multiple market factors simultaneously. Scenarios also incorporate specific idiosyncratic risks and stress basis risk between different products. The flexibility in the stress framework allows the Firm to construct new scenarios that can test the outcomes against possible future stress events. Stress testing results are reported periodically to senior management of the Firm, as appropriate. • • Earnings-at-risk scenarios estimate the potential change to a net interest income baseline over the following 12 months utilizing multiple assumptions. These scenarios include a parallel shift involving changes to both short-term and long- term rates by an equal amount; a steeper yield curve involving holding short-term rates constant and increasing long-term rates; and a flatter yield curve involving increasing short-term rates and holding long-term rates constant or holding short-term rates constant and decreasing long-term rates. These scenarios consider many different factors, including: JPMorgan Chase & Co./2023 Form 10-K One way that the Firm evaluates its structural interest rate risk is through earnings-at-risk. Earnings-at-risk estimates the Firm's interest rate exposure for a given interest rate scenario. It is presented as a sensitivity to a baseline, which includes net interest income and certain interest rate sensitive fees. The baseline uses market interest rates and, Earnings-at-Risk The Firm manages interest rate exposure related to its assets and liabilities on a consolidated, Firmwide basis. Business units transfer their interest rate risk to Treasury and CIO through funds transfer pricing, which takes into account the elements of interest rate exposure that can be risk-managed in financial markets. These elements include asset and liability balances and contractual rates of interest, contractual principal payment schedules, expected prepayment experience, interest rate reset dates and maturities, rate indices used for repricing, and any interest rate ceilings or floors for adjustable rate products. The impact of changes in the maturity of various assets, liabilities or off-balance sheet instruments as interest rates change Differences in the amounts by which short-term and long- term market interest rates change (for example, changes in the slope of the yield curve) Differences in timing among the maturity or repricing of assets, liabilities and off-balance sheet instruments Differences in the amounts of assets, liabilities and off- balance sheet instruments that are maturing or repricing at the same time in the case of deposits, pricing assumptions. The Firm conducts simulations of changes to this baseline for interest rate-sensitive assets and liabilities denominated in U.S. dollars and other currencies ("non-U.S. dollar” currencies). These simulations primarily include retained loans, deposits, deposits with banks, investment securities, long- term debt and any related interest rate hedges, and funds transfer pricing of other positions in risk management VaR and other sensitivity-based measures as described on page 136. These simulations exclude hedges of exposure from non-U.S. dollar foreign exchange risk arising from the Firm's capital investments. The inclusion of the hedges in these simulations would increase U.S. dollar sensitivities and decrease non-U.S. dollar sensitivities. Refer to non-U.S. dollar foreign exchange risk on page 145 for more information. Structural interest rate risk management • • Key Risk Drivers and Risk Management Process Structural interest rate risk can arise due to a variety of factors, including: The CTC Risk Committee establishes the Firm's interest rate risk management policy and related limits, which are subject to approval by the Board Risk Committee. Treasury and CIO, working in partnership with the LOBS, calculates the Firm's structural interest rate risk profile and reviews it with senior management, including the CTC Risk Committee. In addition, oversight of structural interest rate risk is managed through a dedicated risk function reporting to the CTC CRO. This risk function is responsible for providing independent oversight and governance around assumptions and establishing and monitoring limits for structural interest rate risk, including limits related to Earnings-at- Risk and Economic Value Sensitivity. The Firm manages structural interest rate risk generally through its investment securities portfolio and interest rate derivatives. VaR, but also from the Firm's traditional banking activities, which include extension of loans and credit facilities, taking deposits, issuing debt, as well as the investment securities portfolio, and associated derivative instruments. Refer to the table on page 136 for a summary by LOB and Corporate identifying positions included in earnings-at-risk. Governance 140 The Firm's stress testing framework is utilized in calculating the Firm's CCAR and other stress test results, which are reported periodically to the Board of Directors. In addition, stress testing results are incorporated into the Firm's Risk Appetite framework, and are reported periodically to the Board Risk Committee. The effect of interest rate exposure on the Firm's reported net income is important as interest rate risk represents one of the Firm's significant market risks. Interest rate risk arises not only from trading activities which are included in Profit and loss drawdowns Profit and loss drawdowns are used to highlight trading losses above certain levels of risk tolerance. A profit and loss drawdown is a decline in revenue from its year-to-date peak level. • 1 basis point parallel increase in spread 1 basis point parallel increase in spread 43 The Firm, through its LOBS and Corporate, may be exposed to country risk resulting from financial, economic, political or other significant developments which adversely affect the value of the Firm's exposures related to a particular country or set of countries. The Country Risk Management group actively monitors the various portfolios which may be impacted by these developments and measures the extent to which the Firm's exposures are diversified given the Firm's strategy and risk tolerance relative to a country. (1) 10% credit spread widening increase in spread 46 1 basis point parallel increase in spread (e) Impact recognized through OCI. (b) In line with the Firm's internal model governance, the credit risk component of CVA related to certain counterparties was removed from Credit Portfolio VaR due to the widening of the credit spreads for those counterparties to elevated levels. The related hedges were also removed to maintain consistency. This exposure is now reflected in other sensitivity-based measures. (c) Impact recognized through net revenue. (d) Impact recognized through noninterest expense. JPMorgan Chase & Co./2023 Form 10-K 143 Management's discussion and analysis (4) COUNTRY RISK MANAGEMENT (a) Excludes equity securities without readily determinable fair values that are measured under the measurement alternative. Refer to Note 2 for additional information. (3) (56) 3 Interest rate sensitivity on fair value option elected liabilities resulting from a change in the Firm's own credit spread" Organization and management Interest rate sensitivity related to risk management of changes in the Firm's own credit spread on the fair value option elected liabilities noted above (c) Sensitivity measure December 31, December 31, 2023 2022 10% decline in market value $ 1 basis point parallel (61) $ market value (1,044) (1,046) 1 basis point parallel tightening of cross currency basis (12) (12) 10% depreciation of currency 16 10% decline in Country Risk Management is an independent risk management function that assesses, manages and monitors exposure to country risk across the Firm. Lending exposures are measured at the total committed amount (funded and unfunded), net of the allowance for credit losses and eligible cash and marketable securities collateral received • Deposits with banks are measured as the cash balances placed with central banks, commercial banks, and other financial institutions Securities financing exposures are measured at their receivable balance, net of eligible collateral received Debt and equity securities are measured at the fair value of all positions, including both long and short positions Counterparty exposure on derivative receivables is measured at the derivative's fair value, net of the fair value of the eligible collateral received Credit derivatives exposure is measured at the net notional amount of protection purchased or sold for the same underlying reference entity, inclusive of the fair value of the derivative receivable or payable, reflecting the manner in which the Firm manages these exposures The Firm's internal country risk reporting differs from the reporting provided under the FFIEC bank regulatory requirements. 144 JPMorgan Chase & Co./2023 Form 10-K Stress testing Stress testing is an important component of the Firm's country risk management framework, which aims to estimate and limit losses arising from a country crisis by measuring the impact of adverse asset price movements to a country based on market shocks combined with counterparty specific assumptions. Country Risk Management periodically designs and runs tailored stress scenarios to test vulnerabilities to individual countries or sets of countries in response to specific or potential market events, sector performance concerns, sovereign actions and geopolitical risks. These tailored stress results are used to inform potential risk reduction across the Firm, as necessary. Risk reporting Country exposure and stress are measured and reported regularly, and used by Country Risk Management to identify trends and monitor high usages and breaches against limits. For country risk management purposes, the Firm may report exposure to jurisdictions that are not fully autonomous, including Special Administrative Regions ("SAR") and dependent territories, separately from the independent sovereign states with which they are associated. The following table presents the Firm's top 20 exposures by country (excluding the U.S.) as of December 31, 2023, and their comparative exposures as of December 31, 2022. The top 20 country exposures represent the Firm's largest total exposures by individual country. Country exposures may fluctuate from period to period due to a variety of factors, including client activity, market flows and liquidity management activities undertaken by the Firm. The decrease in exposure to Japan when compared to December 31, 2022, was driven by a reduction in cash placed with the central bank of Japan as a result of liquidity management activities undertaken by the Firm. The decrease in exposure to Australia when compared to December 31, 2022, was predominantly driven by a reduction in cash placed with the central bank of Australia due to client-driven activities resulting from changes in interest rates. The Firm continues to monitor its exposure to Russia which was approximately $350 million as of December 31, 2023. This amount excludes certain deposits placed on behalf of clients at the Depository Insurance Agency of Russia. Top 20 country exposures (excluding the U.S.)(a) December 31, (in billions) Germany United Deposits Impact of changes in the spread related to fair value option elected liabilities DVA (e) • The Firm's country risk management function includes the following activities: • • • • • • Maintaining policies, procedures and standards consistent with a comprehensive country risk framework Assigning sovereign ratings, assessing country risks and establishing risk tolerance relative to a country Measuring and monitoring country risk exposure and stress across the Firm Managing and approving country limits and reporting trends and limit breaches to senior management Developing surveillance tools, such as signaling models and ratings indicators, for early identification of potential country risk concerns • Providing country risk scenario analysis Sources and measurement The Firm is exposed to country risk through its lending and deposits, investing, and market-making activities, whether cross-border or locally funded. Country exposure includes activity with both government and private-sector entities in a country. Under the Firm's internal country risk management approach, attribution of exposure to an individual country is based on the country where the largest proportion of the assets of the counterparty, issuer, obligor or guarantor are located or where the largest proportion of its revenue is derived, which may be different than the domicile (i.e. legal residence) or country of incorporation. Individual country exposures reflect an aggregation of the Firm's risk to an immediate default, with zero recovery, of the counterparties, issuers, obligors or guarantors attributed to that country. Activities which result in contingent or indirect exposure to a country are not included in the country exposure measure (for example, providing clearing services or secondary exposure to collateral on securities financing receivables). Assumptions are sometimes required in determining the measurement and allocation of country exposure, particularly in the case of certain non-linear or index products, or where the nature of the counterparty, issuer, obligor or guarantor is not suitable for attribution to an individual country. The use of different measurement approaches or assumptions could affect the amount of reported country exposure. Under the Firm's internal country risk measurement framework: • • Credit risk component of CVA and associated hedges 149 Primarily represents the foreign exchange revaluation on the fair value of the derivative (e) hedges Compliance risk, a subcategory of operational risk, is the risk of failing to comply with laws, rules, regulations or codes of conduct and standards of self-regulatory organizations. COMPLIANCE RISK MANAGEMENT JPMorgan Chase & Co./2023 Form 10-K 150 As part of its oversight of management's implementation and maintenance of the Firm's risk management framework, the Firm's Board of Directors receives periodic updates from the CIO, the CISO and senior members of the CTOC concerning cybersecurity matters. These updates generally include information regarding cybersecurity and technology developments, the Firm's Information Security Program and recommended changes to that program, cybersecurity policies and practices, and ongoing initiatives to improve information security, as well as any significant cybersecurity incidents and the Firm's efforts to address those incidents. The Audit Committee and the Risk Committee assist the Board in this oversight. The CTOC escalates key operational risk and control issues, as appropriate, to the Global Technology Operating Committee ("GTOC") or its business control committee or to the appropriate LOB and Corporate Control Committees. The GTOC is responsible for the governance of the Firmwide Global Technology organization, including oversight of Firmwide technology strategies, the delivery of technology and technology operations, the effective use of information technology resources, and monitoring and resolving key operational risk and control matters arising in the Global Technology organization. The Cybersecurity and Technology Controls Operating Committee ("CTOC") is the principal management committee that oversees the Firm's assessment and management of cybersecurity risk, including oversight of the implementation and maintenance of appropriate controls in support of the Firm's Information Security Program. The membership of the CTOC includes senior representatives from the Global Cybersecurity and Technology Controls organization and relevant corporate functions, including IRM and Internal Audit. CTOC members have extensive experience and qualifications in various technology and information security disciplines, including relevant experience at the Firm, at other financial services companies or in other highly-regulated industries. The governance and oversight for cybersecurity risk management includes governance forums that inform management of key areas of concern regarding the prevention, detection, mitigation and remediation of cybersecurity risks. Overview The governance structure for the Global Cybersecurity and Technology Controls organization is designed to appropriately identify, escalate and mitigate cybersecurity risks. Cybersecurity risk management and its governance and oversight are integrated into the Firm's operational risk management framework, including through the escalation of key risk and control issues to management and the development of risk mitigation plans for heightened risk and control issues. IRM independently assesses and challenges the activities and risk management practices of the Global Cybersecurity and Technology Controls organization related to the identification, assessment, measurement and mitigation of cybersecurity risk. As needed, the Firm engages third-party assessors or auditing firms with industry-recognized expertise on cybersecurity matters to review specific aspects of the Firm's cybersecurity risk management framework, processes and controls. The Firm has a cybersecurity incident response plan designed to enable the Firm to respond to attempted cybersecurity incidents, coordinate as appropriate with law enforcement and other government agencies, notify clients and customers, as applicable, and recover from such incidents. In addition, the Firm actively partners with appropriate government and law enforcement agencies and peer industry forums, participating in discussions and simulations to assist in understanding the full spectrum of cybersecurity risks and in enhancing defenses and improving resiliency in the Firm's operating environment. Management's discussion and analysis with JPMorgan Chase & Co./2023 Form 10-K Technology Resiliency, which establishes control requirements for planning and testing the prioritized recovery of technology services in the event of degradation or outage, including incident response planning, data backup and retention, and recovery readiness in support of the Firmwide Business Resiliency Program and operational risk management practices. Technology Governance, Risk & Controls, which is responsible for operationalizing technology risk and control frameworks, analyzing regulatory developments that may impact the Firm, and developing control catalogs and assessments of controls, as well as overseeing governance and reporting of technology and cybersecurity risk. Security Awareness, which provides awareness and training that reinforces information risk and security management practices and compliance with the Firm's policies, standards and practices. The training is mandatory for all employees globally on a periodic basis, and it is supplemented by Firmwide testing initiatives, including periodic phishing tests. The Firm also provides specialized security training to employees in specific roles, such as application developers. The Firm's Global Privacy Program requires all employees to take periodic training on data privacy that focuses on confidentiality and security, as well as responding to unauthorized access to or use of information. Cyber Operations, which is responsible for implementing and maintaining controls designed to detect and defend the Firm against cyber attacks, and includes a dedicated function for incident response and ongoing monitoring for cybersecurity threats and vulnerabilities, including those among the Firm's third-party suppliers. The Firm's Information Security Program includes the following functions: Governance and oversight Each of the LOBS and Corporate hold primary ownership of and accountability for managing their compliance risk. The Firm's Operational Risk and Compliance Organization ("Operational Risk and Compliance"), which is independent of the LOBS and Corporate, provides independent review, monitoring and oversight of business operations with a focus on compliance with the laws, rules, and regulations applicable to the delivery of the Firm's products and services to clients and customers. These compliance risks relate to a wide variety of laws, rules and regulations across the LOBS and Corporate, and jurisdictions, and include risks related to financial products and services, relationships and interactions with clients and customers, and employee activities. For example, compliance risks include those associated with anti-money laundering compliance, trading activities, market conduct, and complying with the laws, rules, and regulations related to the offering of products and services across jurisdictional borders. Compliance risk is also inherent in the Firm's fiduciary activities, including the failure to exercise the applicable standard of care to act in the best interest of fiduciary clients and customers or to treat fiduciary clients and customers fairly. Other functions provide oversight of significant regulatory obligations that are specific to their respective areas of responsibility. JPMorgan Chase & Co./2023 Form 10-K 152 The Firm has a senior forum that provides oversight of the Firm's conduct initiatives to develop a more holistic view of conduct risks and to connect key programs across the Firm in order to identify opportunities and emerging areas of focus. This forum is responsible for setting overall program direction for strategic enhancements to the Firm's employee conduct framework and reviewing the consolidated Firmwide Conduct Risk Appetite Assessment. Conduct risk management encompasses various aspects of people management practices throughout the employee life cycle, including recruiting, onboarding, training and development, performance management, promotion and compensation processes. Each LOB, Treasury and CIO, and each designated corporate function completes an assessment of conduct risk periodically, reviews metrics and issues which may involve conduct risk, and provides conduct education as appropriate. The Firm maintains oversight and coordination of its conduct risk through the CCOR Management Framework. Governance and oversight Code. Each LOB and Corporate is accountable for identifying and managing its conduct risk to provide appropriate engagement, ownership and sustainability of a culture consistent with the Firm's Business Principles. The Business Principles serve as a guide for how employees are expected to conduct themselves. With the Business Principles serving as a guide, the Firm's Code sets out the Firm's expectations for each employee and provides information and resources to help employees conduct business ethically and in compliance with applicable laws, rules and regulations everywhere the Firm operates. Refer to Compliance Risk Management on page 151 for further discussion of the Overview Conduct risk, a subcategory of operational risk, is the risk that any action or misconduct by an employee could lead to unfair client or customer outcomes, impact the integrity of the markets in which the Firm operates, harm employees or the Firm, or compromise the Firm's reputation. CONDUCT RISK MANAGEMENT Management's discussion and analysis 151 JPMorgan Chase & Co./2023 Form 10-K The Firm has a Code of Conduct (the "Code") that sets forth the Firm's expectation that employees will conduct themselves with integrity, at all times. The Code provides the principles that help govern employee conduct with clients, customers, suppliers, vendors, shareholders, regulators, other employees, as well as with the markets and communities in which the Firm operates. The Code requires employees to promptly report any potential or actual violation of the Code, any Firm policy, or any law or regulation applicable to the Firm's business. It also requires employees to report any illegal or unethical conduct, or conduct that violates the underlying principles of the Code, by any of the Firm's employees, consultants, clients, customers, suppliers, contract or temporary workers, or business partners or agents. Training is assigned to newly hired employees upon joining the Firm, and to current employees periodically thereafter. Employees are required to affirm their compliance with the Code annually. Employees can report any potential or actual violations of the Code through the Firm's Conduct Hotline (the "Hotline") by phone or the internet. The Hotline is anonymous, where permitted by law, and is available at all times globally, with translation services and is administered by an outside service provider. The Code prohibits retaliation against anyone who raises an issue or concern in good faith or assists with an inquiry or investigation. Periodically, the Audit Committee receives reports on the Code of Conduct program. Code of Conduct The Firm maintains oversight and coordination of its compliance risk through the CCOR Management Framework. The Firm's Global CCO and FRE for Operational Risk and Qualitative Risk Appetite also provides regular updates to the Board Risk Committee and the Audit Committee on significant compliance risk issues, as appropriate. Operational Risk and Compliance is led by the Firm's Global CCO and FRE for Operational Risk and Qualitative Risk Appetite. Governance and oversight Operational Risk and Compliance implements policies and standards designed to govern, identify, measure, monitor and test, manage, and report on compliance risk. The Global Chief Information Security Officer ("CISO") reports to the Global Chief Information Officer, and is a member of key cybersecurity governance forums. The CISO leads the Global Cybersecurity and Technology Controls organization, which is responsible for identifying technology and cybersecurity risks and for implementing and maintaining controls to manage cybersecurity threats. The CISO is responsible for the Firm's Information Security Program, which is designed to prevent, detect and respond to cyber attacks in order to help safeguard the confidentiality, integrity and availability of the Firm's infrastructure, resources and information. The program includes managing the Firm's global cybersecurity operations centers, providing training, conducting cybersecurity event simulation exercises, implementing the Firm's policies and standards relating to technology risk and cybersecurity management, and enhancing, as needed, the Firm's cybersecurity capabilities. Organization and management Risks from cybersecurity threats, including any previous cybersecurity events, have not materially affected the Firm or its business strategy, results of operations or financial condition. Notwithstanding the comprehensive approach that the Firm takes to address cybersecurity risk, the Firm may not be successful in preventing or mitigating a future cybersecurity incident that could have a material adverse effect on the Firm or its business strategy, results of operations or financial condition. Clients and customers are also sources of cybersecurity risk to the Firm and its information assets, particularly when their activities and systems are beyond the Firm's own security and control systems. The Firm engages in periodic discussions with its clients, customers and other external parties concerning cybersecurity risks including opportunities to improve cybersecurity. Non-U.S. dollar FX risk is the risk that changes in foreign exchange rates affect the value of the Firm's assets or liabilities or future results. The Firm has structural non-U.S. dollar FX exposures arising from capital investments, forecasted expense and revenue, the investment securities portfolio and non-U.S. dollar-denominated debt issuance. Treasury and CIO, working in partnership with the LOBS, primarily manage these risks on behalf of the Firm. Treasury and CIO may hedge certain of these risks using derivatives. Refer to Business Segment Results on page 66 for additional information. Other sensitivity-based measures The Firm quantifies the market risk of certain debt and equity and credit and funding-related exposures by assessing the potential impact on net revenue, other comprehensive income (“OCI") and noninterest expense due to changes in relevant market variables. Refer to the predominant business activities that give rise to market risk on page 136 for additional information on the positions captured in other sensitivity-based measures. The table below represents the potential impact to net revenue, OCI or noninterest expense for market risk sensitive instruments that are not included in VaR or earnings-at-risk. Where appropriate, instruments used for hedging purposes are reported net of the positions being hedged. The sensitivities disclosed in the table below may not be representative of the actual gain or loss that would have been realized at December 31, 2023 and 2022, as the movement in market parameters across maturities may vary and are not intended to imply management's expectation of future changes in these sensitivities. Gain/(loss) (in millions) Activity Debt and equity(a) Asset Management activities Other debt and equity Credit- and funding-related exposures Non-USD LTD cross-currency basis Non-USD LTD hedges foreign currency ("FX") exposure Derivatives funding spread risk CVA counterparty credit risk (b) Fair value option elected liabilities - funding spread risk Fair value option elected liabilities - interest rate sensitivity Description Consists of certain real estate-related fair value option elected loans, privately held equity and other investments held at fair value Represents the basis risk on derivatives used to hedge the foreign exchange risk on the non-USD LTD Non-U.S. dollar foreign exchange risk Impact of changes in the spread related to derivatives FVA Management's discussion and analysis The operational risk areas or issues identified through monitoring and testing are escalated to the LOBS and Corporate to be remediated through action plans, as needed, to mitigate operational risk. Operational Risk and Compliance may advise the LOBS and Corporate in the development and implementation of action plans. Third parties with which the Firm does business, that facilitate the Firm's business activities (e.g., vendors, supply chain, exchanges, clearing houses, central depositories, and financial intermediaries) or that the Firm has acquired are also sources of cybersecurity risk to the Firm. Third party incidents such as system breakdowns or failures, misconduct by the employees of such parties, or cyber attacks, including ransomware and supply-chain compromises, could have a material adverse effect on the Firm, including in circumstances in which an affected third party is unable to deliver a product or service to the Firm or where the incident delivers compromised software to the Firm or results in lost or compromised information of the Firm or its clients or customers. The Firm has experienced, and expects that it will continue to experience, a higher volume and complexity of cyber attacks against the backdrop of heightened geopolitical tensions. The Firm has implemented measures and controls reasonably designed to address this evolving environment, including enhanced threat monitoring. In addition, the Firm continues to review and enhance its capabilities to address associated risks, such as those relating to the management of administrative access to systems. Cybersecurity risk is an important and continuously evolving focus for the Firm. Significant resources are devoted to protecting and enhancing the security of computer systems, software, networks, storage devices, and other technology. The Firm's security efforts are designed to protect against, among other things, cybersecurity attacks that can result in unauthorized access to confidential information, the destruction of data, disruptions to or degradations of service, the sabotaging of systems or other damage. Overview Cybersecurity risk is the risk of harm or loss resulting from misuse or abuse of technology or the unauthorized disclosure of data. Cybersecurity risk JPMorgan Chase & Co./2023 Form 10-K 148 The Firm's Third-Party Oversight ("TPO") and Inter-affiliates Oversight ("IAO") frameworks assist the LOBS and Corporate in selecting, documenting, onboarding, monitoring and managing their supplier relationships including services provided by affiliates. The objectives of the TPO framework are to hold suppliers and other third parties to an appropriate standard of operational performance and to mitigate key risks, including data loss and business disruptions. The Corporate Third-Party Oversight group is responsible for Firmwide training, monitoring, reporting and standards with respect to third- party outsourcing risks. Third-party outsourcing risk Payment fraud risk is the risk of external and internal parties unlawfully obtaining personal monetary benefit through misdirected or otherwise improper payment. The Firm employs various controls for managing payment fraud risk as well as providing employee and client education and awareness trainings. Payment fraud risk Disruptions can occur due to forces beyond the Firm's control such as the spread of infectious diseases or pandemics, severe weather, natural disasters, the effects of climate change, power or telecommunications loss, failure of a third party to provide expected services, cyberattacks, civil or political unrest or terrorism. The Firmwide Business Resiliency Program is designed to enable the Firm to prepare for, adapt to, withstand and recover from business disruptions including occurrence of extraordinary events beyond its control that may impact critical business functions and supporting assets including staff, technology, facilities and third parties. The program includes governance, awareness training, planning and testing of recovery strategies, as well as strategic and tactical initiatives to identify, assess, and manage business resiliency risks. The program is required to be managed in accordance with the Firm's overall approach to Operational Risk Management, including alignment with technology, cybersecurity, data, physical security, crisis management, real estate and outsourcing programs. Business and technology resiliency risk In response to the war in Ukraine, numerous financial and economic sanctions have been imposed on Russia and Russia-associated entities and individuals by various governments around the world, including the authorities in the U.S., U.K. and EU. These sanctions are complex and continue to evolve. The Firm continues to face increased operational and other risks associated with addressing these complex compliance-related matters. To manage this increased risk, the Firm has implemented controls reasonably designed to mitigate the risk of non-compliance and to prevent dealing with sanctioned persons or in property subject to sanctions, as well as to block or restrict payments as required by the applicable regulations. Subcategories and examples of operational risks Operational risk can manifest itself in various ways. Operational risk subcategories include Compliance risk, Conduct risk, Legal risk, and Estimations and Model risk. Refer to pages 151, 152, 153 and 154, respectively for more information on Compliance, Conduct, Legal, and Estimations and Model risk. Details on other select examples of operational risks such as business and technology resiliency, payment fraud and third-party outsourcing, as well as cybersecurity, are provided below. War in Ukraine and Sanctions One of the ways in which operational risk may be mitigated is through insurance maintained by the Firm. The Firm purchases insurance from commercial insurers and maintains a wholly-owned captive insurer, Park Assurance Company. Insurance may also be required by third parties with whom the Firm does business. All employees of the Firm are expected to escalate risks appropriately. Risks identified by Operational Risk and Compliance are escalated to the appropriate LOB and Corporate Control Committees, as needed. Operational Risk and Compliance has established standards designed to ensure that consistent operational risk reporting and operational risk reports are produced on a Firmwide basis as well as by the LOBS and Corporate. Reporting includes the evaluation of key risk and performance indicators against established thresholds as well as the assessment of different types of operational risk against stated risk appetite. The standards establish escalation protocols to senior management and to the Board of Directors. Insurance Operational Risk Reporting Management of Operational Risk 2023 Consists of seed capital and related hedges; fund co-investments; and certain deferred (d) compensation and related hedges banks (b) Lending (c) investing (d) Other(e) 0.1 6.4 (1.2) 0.3 5.6 7.1 Malaysia 3.5 0.2 Netherlands 0.4 4.2 5.3 Luxembourg 0.9 2.2 0.9 I ེ༅པ 0.1 5.8 6.0 (0.2) 0.2 7.8 10.0 Saudi Arabia 0.6 5.2 1.9 7.7 7.9 Spain 0.3 5.2 0.8 - 6.3 3.4 Italy 0.1 5.9 4.0 0.3 4.2 (d) Includes market-making positions and hedging, investment securities, and counterparty exposure on derivative and securities financings net of eligible collateral. Market-making positions and hedging includes exposure from single reference entity ("single-name"), index and other multiple reference entity transactions for which one or more of the underlying reference entities is in a country listed in the above table. (e) Includes clearing house guarantee funds and physical commodities. (f) The country rankings presented in the table as of December 31, 2022, are based on the country rankings of the corresponding exposures at December 31, 2023, not actual rankings of such exposures at December 31, 2022. compliance, conduct, legal, and estimations and model risk. Operational risk is inherent in the Firm's activities and can manifest itself in various ways, including fraudulent acts, business disruptions (including those caused by extraordinary events beyond the Firm's control), cyber attacks, inappropriate employee behavior, failure to comply with applicable laws, rules and regulations or failure of vendors or other third party providers to perform in accordance with their agreements. Operational Risk Management attempts to manage operational risk at appropriate levels in light of the Firm's financial position, the characteristics of its businesses, and the markets and regulatory environments in which it operates. Operational Risk Management Framework The Firm's Compliance, Conduct, and Operational Risk ("CCOR") Management Framework is designed to enable the Firm to govern, identify, measure, monitor and test, manage and report on the Firm's operational risk. The LOBS and Corporate are responsible for the management of operational risk. The Control Management Organization, which consists of control managers within each LOB and Corporate, is responsible for the day-to-day execution of the CCOR Framework. The Firm's Global Chief Compliance Officer ("CCO") and FRE for Operational Risk and Qualitative Risk Appetite is responsible for defining the CCOR Management Framework and establishing the minimum standards for its execution. The LOB and Corporate aligned CCOR Lead Officers report to the Global CCO and FRE for Operational Risk and Qualitative Risk Appetite and are independent of the respective businesses or functions they oversee. The CCOR Management Framework is included in the Risk Governance and Oversight Policy that is reviewed and approved by the Board Risk Committee periodically. Operational Risk Identification The Firm utilizes a structured risk and control self- assessment process that is executed by the LOBS and Corporate. As part of this process, the LOBS and Corporate evaluate the effectiveness of their respective control environment to assess circumstances in which controls have failed, and to determine where remediation efforts may be required. The Firm's Operational Risk and Compliance organization ("Operational Risk and Compliance") provides oversight of and challenge to these evaluations and may also perform independent assessments of significant operational risk events and areas of concentrated or emerging risk. Operational Risk Measurement Operational risk is the risk of an adverse outcome resulting from inadequate or failed internal processes or systems; human factors; or external events impacting the Firm's processes or systems. Operational Risk includes Operational Risk and Compliance performs an independent assessment of the operational risks inherent within the LOBS and Corporate, which includes evaluating the effectiveness of the control environments and reporting the results to senior management. As required under the Basel III capital framework, the Firm's operational risk capital methodology, which uses the Advanced Measurement Approach ("AMA”), incorporates internal and external losses as well as management's view of tail risk captured through operational risk scenario analysis, and evaluation of key business environment and internal control metrics. The Firm does not reflect the impact of insurance in its AMA estimate of operational risk capital. The Firm considers the impact of stressed economic conditions on operational risk losses and develops a forward looking view of material operational risk events that may occur in a stressed environment. The Firm's operational risk stress testing framework is utilized in calculating results for the Firm's CCAR and other stress testing processes. Refer to Capital Risk Management on pages 91-101 for information related to operational risk RWA, and CCAR. Operational Risk Monitoring and testing The results of risk assessments performed by Operational Risk and Compliance are used in connection with their independent monitoring and testing compliance of the LOBS and Corporate with laws, rules and regulations. Through monitoring and testing, Operational Risk and Compliance independently identify areas of heightened operational risk and tests the effectiveness of controls within the LOBS and Corporate. JPMorgan Chase & Co./2023 Form 10-K 147 Trading and In addition, Operational Risk and Compliance assesses operational risks through quantitative means, including operational risk-based capital and estimation of operational risk losses under both baseline and stressed conditions. The primary component of the operational risk-based capital estimate is the Loss Distribution Approach (“LDA”) statistical model, which simulates the projected frequency and severity of operational risk losses based on historical data. The LDA model is used to estimate an aggregate operational risk loss over a one-year time horizon, at a 99.9% confidence level. The LDA model incorporates actual internal operational risk losses in the quarter following the period in which those losses were realized, and the calculation generally continues to reflect such losses even after the issues or business activities giving rise to the losses have been remediated or reduced. OPERATIONAL RISK MANAGEMENT JPMorgan Chase & Co./2023 Form 10-K 146 JPMorgan Chase & Co./2023 Form 10-K 145 Management's discussion and analysis CLIMATE RISK MANAGEMENT Climate risk is the risk associated with the impacts of climate change on the Firm's clients, customers, operations and business strategy. Climate change is viewed as a driver of risk that may impact existing types of risks managed by the Firm. Climate risk is categorized into physical risk and transition risk. Physical risk refers to economic costs and financial loss associated with a changing climate. Acute physical risk drivers include the increased frequency or severity of climate and weather events, such as floods, wildfires and tropical cyclones. Chronic physical risk drivers include more gradual shifts in the climate, such as sea level rise, persistent changes in precipitation levels and increases in average ambient temperatures. Transition risk refers to the financial and economic implications associated with a societal adjustment to a low- carbon economy. Transition risk drivers include possible changes in public policy, adoption of new technologies and shifts in consumer preferences. Transition risks may also be influenced by changes in the physical climate. Organization and management The Firm has a Climate Risk Management function that is responsible for establishing and maintaining the Firmwide framework and strategy for managing climate risks that may impact the Firm. The Climate Risk Management function engages across the Firm to help integrate climate risk considerations into existing risk management frameworks, as appropriate. • • Other responsibilities of Climate Risk Management include: Setting policies, standards, procedures and processes to support identification, escalation, monitoring and management of climate risk across the Firm Developing metrics, scenarios and stress testing mechanisms designed to assess the range of potential climate-related financial and economic impacts to the Firm Establishing a Firmwide climate risk data strategy and the supporting climate risk technology infrastructure The LOBS and Corporate are responsible for the identification, assessment and management of climate risks present in their business activities and for adherence to applicable climate-related laws, rules and regulations. Governance and oversight The Firm's approach to managing climate risk is consistent with the Firm's risk governance structure. The LOBS and Corporate are responsible for integrating climate risk management into existing governance frameworks, or creating new governance frameworks, as appropriate. The LOBS, Corporate and Climate Risk Management are responsible for providing the Board Risk Committee with information on significant climate risks and climate-related initiatives, as appropriate. (a) Country exposures presented in the table reflect 88% of total Firmwide non-U.S. exposure, where exposure is attributed to an individual country based on the Firm's internal country risk management approach, at both December 31, 2023 and 2022. (b) Predominantly represents cash placed with central banks. (c) Includes loans and accrued interest receivable, lending-related commitments (net of eligible collateral and the allowance for credit losses). Excludes intra-day and operating exposures, such as those from settlement and clearing activities. 3.5 Operational Risk Governance 0.8 1.7 18.3 25.7 Brazil 5.2 5.3 6.2 16.7 6.9 17.8 2.3 11.4 2.0 0.3 16.0 14.4 China 3.5 Canada 9.7 Australia 55.8 $ 69.8 $ 12.1 $ 2.1 $ 0.8 $ 84.8 3.2 - - 2022(f) Total exposure Total exposure $ 93.2 Kingdom 36.4 13.5 1.7 77.1 70.1 Japan 29.4 2.4 3.9 0.3 36.0 5.5 5.0 25.5 13.7 3.8 4.3 0.4 9.7 9.0 Mexico 1.1 3.7 3.4 - 8.2 5.4 Belgium 2.1 0.3 8.0 South Korea 14.0 9.2 1.2 India 5.6 9.8 3.6 9.9 Switzerland 1.2 5.2 10.9 15.3 France 0.6 10.9 0.9 0.8 10.1 18.1 Singapore 1.9 3.8 (2.2) 0.3 3.8 Consumer & $225 Credit card sales ($B) Banking 77% 45% ~20% $5.9 Community $5.6 $1.4 ΝΑ $951 Total payments volume ($T)4 % of digital non-card payments $419 ΝΑ 79% $1,164 $142 Credit card loans ($B, EOP) $647 22% 21% 15% Credit card sales market share $515 $1,679 $1,555 $664 Debit and credit card sales volume ($B) $491 $224 ΝΑ Debit card sales ($B) $1,065 $189 Deposits market share² Client investment assets ($B)¹ Average deposits ($B)¹ 2023 2022 2013 2005 Client Franchises Built Over the Long Term 1 On March 27, 2000, Jamie Dimon was hired as CEO of Bank One. 10 10 This chart shows actual returns of the stock, with dividends reinvested, for heritage shareholders of Bank One and JPMorgan Chase vs. the Standard & Poor's 500 Index (S&P 500 Index) and the Standard & Poor's Financials Index (S&P Financials Index). 10.0% 12.0% 14.4% $128 Ten years $187 ΝΑ $453 7.5% 9.5% 9.3% 6.8% 4.0% share³ Business Banking primary market 12 (26) 11 (25) 7(22) 6 (12) we are #1 (top 3) # of top 50 markets where ■Serve 82 million U.S. consumers and 6.4 million small businesses $1,127 11.3% $1,163 10.9% 4.5% $185 Equities¹³ Credit card loans market share #1 #2 Global investment banking fees¹4 Corporate & #1 11.0% #2 12.3% 12.9% 7.9% 5.0% Market share¹3 #1 #3 #8 #1 10.8% 9.6% #1 #1 #7 7.0% #1 Market share¹4 12.0% $687 $384 $155 Average client deposits ($B) 15 $32.4 $28.6 $20.5 $10.7 Assets under custody (AUC) ($T) Bank 8.8% 7.8% 8.7% 8.7% Investment $211 Market share¹³ #1 11.4% ■#1 deposit market share position in 4 out of the 5 largest banking markets in the country (NY, LA, Chicago, and San Francisco), while maintaining branch presence in all contiguous 48 U.S. states ■ #1 primary bank for U.S. small businesses ■■#1 U.S. credit card issuer based on sales and outstandings¹º ■#1 retail deposit share consumer checking accounts ■Primary bank relationships for ~80% of ■67 million active digital customers, including 54 million active mobile customers⁹ 23% 53.8 49.7 15.6 NA Active mobile customers (M) 17% 17% 17% 19% ■ #1 owned mortgage servicer" FICC¹³ ■#1 bank auto lender¹² 2,641 #1 11.5% #1 9.0% 6.3% Market share¹3 #8 Total Markets revenue¹³ 2006 5,456 5,029 3,044 NM # of advisors¹ 4,897 4,787 5,630 # of branches 15.7% 2015 12.1% 23% $8.88 $16.23 $23595 $276 $4.00 $3.96 $4.33 6% $8.5 $4.34 $4.48 $11.7 12% 13% 13% $5.29 21% $5.19 18% 2005 2006 2007 2008 2009 2010 Net income for 2017 was 13.6% 2 Adjusted net income excludes $2.4 billion from net income in 2017 as a result of the enactment of the Tax Cuts and Jobs Act. GAAP = Generally accepted accounting principles 1 Effective January 1, 2020, the Firm adopted the Financial Instruments - Credit Losses accounting guidance. Firmwide results excluding the net impact of reserve release/(build) of ($9.3) billion and $9.2 billion for the years ending December 31, 2020 and 2021, respectively, are non-GAAP financial measures. Return on tangible common equity (ROTCE) Adjusted ROTCE² Diluted earnings per share (EPS) 2020 2018 2019 2017 2016 2014 2013 2012 2011 14% 2021 2022 2023 10% 15% $14.4 $26.9 $10.72 $29.1/ $32.5 Adjusted net income² $12.09 $15.36 $36.4 $37.7 $39.1 $38.4 $49.6 $48.3 Net income excluding reserve release/build¹ ($in billions, except per share and ratio data) Earnings, Diluted Earnings per Share and Return on Tangible Common Equity 2005-2023 $9.00 15% 15% $24.7 $24.4 $21.7 17% 11% $6.31 13% $15.4 19% 15% $6.00 $17.4 $6.19 $17.9 $19.0 $21.3 22% 24% $24.4 15.2% ROTCE excluding was 19.3% for 2020 Overall gain Compounded annual gain (3/27/2000-12/31/2023)¹ Performance since becoming CEO of Bank One $645 S&P 500 Index Bank One Stock total return analysis 1 10% compound annual growth rate since 2005. Tangible book value Average stock price 2018 2019 2020 2021 2022 2023 2017 2013 2014 2015 2016 2012 2009 2010 2011 12.1% 1,400.7% 2005 2006 2007 2008 6.9% 389.7% Performance since the Bank One and JPMorgan Chase merger 26.3% 30.7% Five years One year 4.7% 146.7% 9.8% 514.7% 10.9% 647.3% S&P Financials Index S&P 500 Index JPMorgan Chase Compounded annual gain Performance for the period ended December 31, 2023 Overall gain Compounded annual gain (7/1/2004-12/31/2023) 4.9% 209.7% reserve release/build¹ $16.45 $18.85 $21.96 $22.52 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ $30.12 $63.83 $65.62 $86.08 $144.05 $106.52 $110.72 $128.13 $113.80 $155.61 Low: $123.11 High: $170.69 $92.01 2005-2023 Tangible Book Value¹ and Average Stock Price per Share 9 and 18.5% for 2021 $58.17 $27.09 $73.12 $71.53 $51.88 $33.62 $40.72 $38.68 $44.60 $48.13 $35.49 $51.44 $53.56 $40.36 $39.36 $39.22 $36.07 $39.83 $56.33 $43.93 $60.98 $47.75 $66.11 ■>90% of Fortune 500 companies do business with us S&P Financials Index ■#1 in global investment banking fees for the 15th consecutive year¹4 Liquid Assets³ Tangible Common Equity (Average)¹ ($ in billions) 2005-2023 Our Fortress Balance Sheet For footnoted information, refer to page 61 in this Annual Report. ROTCE = Return on tangible common equity GSIB Global systemically important banks 58% MS-WM & IM 58% MS-WM & IM 31% 63% NTRS-WM & ALLIANZ-AM Management 64% Asset & Wealth 19% WFC-CB 19% WFC-CB FITB Corporate & 59% 55% 13% Investment BAC-GB & GM ($ in billions) 16% BAC-GB & GM Bank Commercial 35% 39% 20% Banking 16% BAC-GB & GM 15.0% 13.1% 13.1% 13.2% 12.2% 12.1% 12.0% $63 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 ■Tangible common equity (average) ($B) CET1 (%)² 9.0% CAGR since 2005 387% $56 350% 159% 192% 152% 136% 132% 90% 80% 129% 106% 110% 118% 311% Banking $80 $136 $124 $111 12.4% 11.6% 9.8% 10.1% 11.0% 10.7% 10.2% 8.8% $95 7.0% 7.0% 7.0% $230 $161 $180 $185 $183 $187 $191 $170 $203 $204 $149 7.3% 28% BAC-CB 28% BAC-CB 38% 2017 2018 2019 2020 2021 2022 2023 2016 2017 2018 2019 2020 2021 2022 2023 1 Based on Firmwide data using regulatory reporting guidelines prescribed by the Federal Reserve for US Title 1 planning purposes; includes internal settlements, global payments to and through third-party processors and banks, and other internal transfers. 2016 T = Trillions 14 Efficiency Returns Overhead ratio² ROTCE 54% JPMorgan Chase Exhibits Strength in Both Efficiency and Returns When Compared with Large Peers and Best-in-Class Peers¹ JPM 55.0 72.1 value processed 56.6 52.6 49.2 45.7 34.6 37.4 39.3 62.3 32.7 124.8 113.4 102.4 More than double 2010 90.1 82.4 Daily Merchant Acquiring Transactions (# in millions, average) 115% 21% BAC GS MS Consumer & Efficiency Returns JPM 2023 overhead ratio C Best-in-class peer overhead ratio³ Best-in-class all banks ROTCE 4,6 Best-in-class GSIB ROTCE5,6 50% Community 50% COF-DC & CB JPM 2023 ROTCE 66% JPMorgan Chase WFC 13% 67% WFC 13% 72% MS BAC 13% GS 8% 77% C 5% JPM 75% $9.7T¹ average daily 70% 63% 77% 86% $804 Page 55 Out of the labyrinth, with focus and resolve Page 52 Page 50 Providing strong leadership globally and effective policymaking domestically Manager's Journal: “A Politician's Dream Is a Businessman's Nightmare” . Page 47 Strengthening our position with a comprehensive, global economic security strategy • Page 45 Coalescing the Western world - A uniquely American task Page 44 A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER Page 42 The secret sauce of leadership (have a heart) . Page 41 The benefits and risks of private credit Page 38 . A bank's strength: Providing flexible capital Page 39 MANAGEMENT LESSONS: - THINKING, DECIDING AND TAKING ACTION – DELIBERATELY AND WITH HEART Page 40 • Benefiting from the OODA loop Page 40 • Decision making and acting (have a process) - We should have more faith in the amazing power of our freedoms How we can help lift up our low-income citizens and mend America's torn social fabric Page 56 17 Clearly, Al comes with many risks, which need to be rigorously managed. We have a robust, well-established risk and control framework that helps us proactively stay in front of Al-related risks, particularly as the regulatory landscape evolves. And we will, of course, continue to work hard with our regulators, clients and sub- ject matter experts to make sure we maintain the highest ethical standards and are transparent in how Al helps us make decisions; e.g., to counter bias among other things. You may already be aware that there are bad actors using Al to try to infiltrate companies' sys- tems to steal money and intellectual property or simply to cause disruption and damage. For our part, we incorporate Al into our toolset to counter these threats and proactively detect and mitigate their efforts. OUR JOURNEY TO THE CLOUD Getting our technology to the cloud - whether the public cloud or the private cloud - is essential to fully maximize all of our capabilities, including the power of our data. The cloud offers many benefits: 1) it accelerates the speed of delivery of new ser- vices; 2) it simultaneously reduces the cost of com- pute power and enables, when needed, an extraor- dinary amount of compute capability - called burst computing; 3) it provides that compute capa- bility across all of our data; and 4) it allows us to be able to constantly and quickly adopt new tech- nologies because updated cloud services are con- tinually being added - more so in the public cloud, where we benefit from the innovation that all cloud providers create, than in the private cloud, where innovation is only our own. UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY Of course, we are learning a lot along the way. For example, we know we should carefully pick which applications and which data go to the public cloud versus the private cloud because of the expense, security and capabilities required. In addition, it is critical that we eventually use multi- ple clouds to avoid lock-in. And we intend to main- tain our own expertise so that we're never reliant on the expertise of others even if that requires additional money. ACQUIRING FIRST REPUBLIC BANK AND ITS CUSTOMERS The purchase of First Republic Bank was not some- thing that we would have done just for ourselves. But the regulators relied on us to step forward (we worked hand in hand with the Federal Reserve, the Federal Deposit Insurance Corporation (FDIC) and the U.S. Treasury), and the purchase of First Republic helped stabilize and strengthen the U.S. financial system in a time of crisis. The acquisition of a major company entails a lot of complexity. People tend to focus on the financial and economic outcomes, which is a reasonable thing to do. And in the case of First Republic, the numbers look rather good. We recorded an accounting gain of $3 billion on the purchase, and we told the world we expected to add more than $500 million to earnings annually, which we now believe will be closer to $2 billion. However, these results mask some of the true costs. First, approxi- mately one-third of the incremental earning was simply deploying excess capital and liquidity, which doesn't require purchasing a $300 billion bank - we simply could have bought $300 billion of assets. Second, as soon as the deal was announced, approximately 7,600 of our employees went from working on tasks that would benefit the future of JPMorgan Chase to working on the 18 UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY We invested approximately $2 billion to build four new, modern, private cloud-based, highly reliable and efficient data centers in the United States (we have 32 data centers globally). To date, about 50% of our applications run a large part of their pro- cessing in the public or private cloud. Approxi- mately 70% of our data is now running in the pub- lic or private cloud. By the end of 2024, we aim to have 70% of applications and 75% of data moved to the public or private cloud. The new data cen- ters are around 30% more efficient than our exist- ing legacy data centers. Going to the public cloud can provide 30% additional efficiency if done cor- rectly (efficiency improves when your data and applications have been modified, or "refactored," to enable new cloud services). We have been con- stantly updating most of our global data centers, and by the end of this year, we can start closing some that are larger, older and less efficient. • - and should use it. Each of our lines of business has corresponding data and analytics roles so we can share best practices, develop reusable solutions that solve multiple business problems, and continu- ously learn and improve as the future of Al unfolds. - Page 57 16 16 Update on Specific Issues Facing Our Company Each year, I try to update you on some of the most important issues facing our company. First and foremost may well be the impact of artificial intel- ligence (AI). - While we do not know the full effect or the precise rate at which Al will change our business - or how it will affect society at large - we are completely convinced the consequences will be extraordinary and possibly as transformational as some of the major technological inventions of the past several hundred years: Think the printing press, the steam engine, electricity, computing and the Internet, among others. Since the firm first started using Al over a decade ago, and its first mention in my 2017 letter to shareholders, we have grown our Al organization materially. It now includes more than 2,000 AI/ machine learning (ML) experts and data scientists. We continue to attract some of the best and brightest in this space and have an exceptional firmwide AI/ML and Research department with deep expertise. We have been actively using predictive Al and ML for years - and now have over 400 use cases in production in areas such as marketing, fraud and risk - and they are increasingly driving real busi- ness value across our businesses and functions. We're also exploring the potential that generative Al (GenAI) can unlock across a range of domains, most notably in software engineering, customer service and operations, as well as in general employee productivity. In the future, we envision GenAl helping us reimagine entire business work- flows. We will continue to experiment with these Al and ML capabilities and implement solutions in a safe, responsible way. While we are investing more money in our Al capa- bilities, many of these projects pay for themselves. Over time, we anticipate that our use of Al has the potential to augment virtually every job, as well as impact our workforce composition. It may reduce certain job categories or roles, but it may create others as well. As we have in the past, we will aggressively retrain and redeploy our talent to make sure we are taking care of our employees if they are affected by this trend. Finally, as a global leader across businesses and regions, we have large amounts of extraordinarily rich data that, together with Al, can fuel better insights and help us improve how we manage risk and serve our customers. In addition to making sure our data is high quality and easily accessible, we need to complete the migration of our analyti- cal data estate to the public cloud. These new data platforms offer high-performance compute power, which will unlock our ability to use our data in ways that are hard to contemplate today. Recognizing the importance of Al to our business, we created a new position called Chief Data & Analytics Officer that sits on our Operating Committee. Elevating this new role to the Operating Committee level - reporting directly to Daniel Pinto and me - reflects how critical this function will be going for- ward and how seriously we expect Al to influence our business. This will embed data and analytics into our decision making at every level of the com- pany. The primary focus is not just on the technical aspects of Al but also on how all management can THE CRITICAL IMPACT OF ARTIFICIAL INTELLIGENCE Page 37 The undue influence of proxy advisors Page 36 CAGR = Compound annual growth rate CET1 = Common equity Tier 1 ROTCE Return on tangible common equity 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 $8.5 $14.4 $14.9 $4.7 $8.8 $15.8 $17.6 $19.9 $16.6 $20.1 $22.4 $22.6 $22.6 $30.7 $34.6 $27.4 $46.5 $35.9 $47.8 $6.3 $5.0 $9.5 ($11.8) ($6.4) $1.1 $10.8 $4.5 $9.2 $9.6 $10.8 $14.4 $22.0 $27.9 $34.0 $16.3 $28.5 $13.2 $19.8 15% 24% 22% 6% 10% 15% 15% 15% 11% 13% 13% 13% 12% 17% 19% 14% 23% 18% 21% ROTCE (%) For footnoted information, refer to page 61 in this Annual Report. Within this letter, I discuss the following: INTRODUCTION Summary of our 2023 results and the principles that guide us Steadfast principles worth repeating (and one new one) Page 2 Page 2 15 Page 5 Capital returned to common stockholders ($B) Average loans/Liquid assets (%) $745 $786 $768 $755 $860 ■Presence in over 100 markets globally $510 $547 $371 $366 Net income applicable to common stockholders ($B) $1,652 $1,430 $1,447 $106 $146 $137 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Cash, deposits with banks, and investment securities ($B)4 Average loans/Cash, deposits with banks, and investment securities (%) 2015 2016 2017 2018 2019 2020 2021 2022 2023 Liquid assets ($B) $1,437 $921 Mapping our progress and milestones Celebrating the 20th anniversary of the Bank One/JPMorgan Chase merger Page 26 Page 28 • Giving the bank regulatory and supervisory process a serious review Page 30 • What we learned: A five-point action plan to move forward on the climate challenge Powering economic growth in Florida Protecting the essential role of market making (trading) STAYING COMPETITIVE IN THE SHRINKING PUBLIC MARKETS Page 36 • The pressure of quarterly earnings compounded by bad accounting and bad decisions Page 36 The hijacking of annual shareholder meetings Page 33 Page 6 Page 21 Page 19 Page 7 Financial performance Page 9 UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY Page 17 • Our extensive community outreach efforts, including diversity, equity and inclusion The critical impact of artificial intelligence Our journey to the cloud Page 17 Page 18 • Acquiring First Republic Bank and its customers Page 18 Navigating in a complex and potentially dangerous world • (# in millions, average) $450 13 funds, sovereign wealth funds and central banks ■■■#2 in 5-year cumulative net client asset flows 35 ■Positive client asset flows in 2023 across all ■166 funds with a 4/5 star rating34 ■Business with 59% of the world's largest pension housing units financed in 202328 ■ Approximately 28,000 incremental affordable ■ #1 overall Middle Market Bookrunner in the U.S.27 ■18 specialized industry coverage teams ■Credit, banking and treasury services to ~34K Commercial & Industrial clients and ~36K real estate owners and investors ■151 locations across the U.S. and 39 international locations, with 16 new cities added in 2023 ■ $2.2B revenue from Middle Market expansion markets, up 45% YOY #1 #1 #3 #5 Global Private Bank (Euromoney)33 3,515 3,137 2,512 1,484 $372 $411 Asset & Wealth Management Average deposits ($B) 30 $42 $135 regions and channels, with strength in liquidity, fixed income, equity, custody and brokerage ■■#2 in Active ETF AUM and flows $261 Average loans ($B) 30 $27 $83 $216 $220 # of Global Private Bank client advisors 30 $216 ■#1 in Institutional Money Market Funds AUM36 ■54% of Asset Management AUM managed by female and/or diverse portfolio managers37 NA = Not available NM Not meaningful $288 $331 $2,496 $2,410 $2,357 $2,307 $227 $3,186 $2,345 $216 $2,265 $2,144 $265 $641 $2,102 $2,263 $207 ~$1,900 estimated 2005-2023 AUM = Assets under management EOP End of period FICC Fixed income, currencies and commodities JPMAM = J.P. Morgan Asset Management MSA = Metropolitan statistical area For footnoted information, refer to pages 60-61 in this Annual Report. ($ in billions) USD U.S. dollar M = Millions B = Billions T = Trillions K = Thousands 11 New and Renewed Credit and Capital for Our Clients YoY Year-over-year $74 Alternatives assets ($B) 30,32 $3.4 NA ΝΑ $3.1 $3.0 # of top 75 MSAs with dedicated teams²³ 36 purchases and sales ($T) 52 1,208 1,242 69 2,360 New relationships (gross) 24 ΝΑ ΝΑ # of bankers 2,277 Firmwide average daily security Co-#1 (9.0%) Daily Payment Volume¹ ■Consistently ranked #1 in Markets revenue since 201113 ■J.P. Morgan Research ranked as the #1 Global Research Firm, #2 Global Equity Research Team and #1 Global Fixed Income Research Team 18 ■#1 in USD payments volume¹9 Firmwide Payments revenue ($B)16 $4.9 ■27.1% USD SWIFT market share²º ■■■#1 in U.S. Merchant volume processing²¹ ■#3 Custodian globally by revenue²² $7.8 $18.2 Firmwide Payments revenue rank (share)¹7 NA ΝΑ #1 (8.1%) $13.9 $258 Average loans ($B) $132.0 JPMAM LT funds AUM performed above peer median (10Y) 29 ΝΑ 80% 90% 83% #1 Client assets ($T) 30 $2.3 $4.0 $5.0 Traditional assets ($T) 30,31 $1.0 $1.9 $1.1 $48.1 #1 #29 $223.7 72 2,888 4,940 $268.3 Average deposits ($B) $66.1 $198.4 $294.2 #1 $267.8 Gross investment banking revenue ($B) 25 $0.6 $1.7 $3.0 $3.4 Multifamily lending26 Commercial Banking $333 $4.4 $244 $365 $1,935 $221 $1,662 $214 $191 $755 $361 $558 $730 $757 $573 $425 $364 $4,488 $4,240 $3,781 $3,258 $2,783 $2,740 $520 $648 $2,329 $2,376 $2,353 $722 $824 $861 $3,633 $4,227 $4,211 $718 $1,186 802 $660 $679 $844 $5,292 $3,255 $464 $503 $618 $372 $558 $2,811 $439 $784 $792 $2,681 $398 $2,254 $2,424 $3,011 $3,617 $1.107 $1,296 $1.513 51.415 51,743 $1.81 $1,83 2.061 ▬▬▬▬▬ 2012 $13.9 $14.9 $16.1 $16.9 2005 2006 2007 2008 2009 2010 2011 $15.9 2012 2013 2014 2015 2016 2018 2019 2020 2021 2022 2023 1 Represents assets under management, as well as custody, brokerage, administration and deposit accounts. $2,044 2 Represents activities associated with the safekeeping and servicing of assets. 2017 2005 2006 2007 2008 2009 2010 2011 Client assets Wholesale deposits Consumer deposits $20.5 $20.5 $19.9 $20.5 $23.5 $23.2 2013 2014 2015 2016 2017 2018 $18.8 2019 2020 2021 2022 2023 ($ in trillions) $33.2 $31.0 $32.4 $28.6 $26.8 Assets under custody² $3,802 $2,427 $368 $615 $1,494 $440 $222 $463 $590 $275 $309 $252 $243 $281 $1,926 $167 $136 $1,789 $1,621 $312 $1,693 $1,577 $252 $205 $197 $3,740 $250 $480 $1,866 $1,567 $274 $239 $1,820 $399 $262 $226 $430 $326 $233 $1,519 $167 ($ in billions) $1,209 12 Assets Entrusted to us by Our Clients 2005-2023 Deposits and client assets¹ $1,619 $7,693 $6,950 $1,095 $6,580 $1,148 $5,926 $1,132 $1,306 $959 $1,314 $4,820 2023 2022 1 Government, government-related and nonprofits available starting in 2019; included in Corporate clients and Small Business, Middle Market and Commercial clients for prior years. $1,329 $1,443 $1,264 $1,088 $1,115 $1,158 2021 $1,294 $1,346 $1,392 2005 2006 2007 2012 2013 2014 2015 2008 2009 2010 2011 2016 2017 2018 2019 2020 Corporate clients Small Business, Middle Market and Commercial clients Consumers Government, government-related and nonprofits¹ $1,231 758 1,130,863 8,522 3,079 8,522 11,322 23,656 Total assets measured at fair value on a recurring basis $ 1,134,004 2,490 $ 26,146 Loans MSRS Other 38,851 3,141 201,704 The Firm's provision for income taxes is composed of current and deferred taxes. The current and deferred tax provisions are calculated based on estimates and assumptions that could differ from the actual results reflected in income tax returns filed during the subsequent year. Adjustments based on filed returns are generally recorded in the period when the tax returns are filed and the global tax implications are known, which could impact the Firm's effective tax rate. 540,565 Derivative receivables Total trading assets AFS securities Total assets measured at fair value on a nonrecurring basis Total assets at fair value Total level 3 assets Federal funds sold and securities purchased under resale agreements Securities borrowed $ 259,813 $ 70,086 Trading assets: Trading-debt and equity instruments 485,701 2,373 (a) 54,864 8,924 11,297 Total assets measured at fair value Total Firm assets deferred tax asset is not realizable, a valuation allowance is established. The valuation allowance may be reversed in a subsequent reporting period if the Firm determines that, based on revised estimates of future taxable income or changes in tax planning strategies, it is more likely than not that all or part of the deferred tax asset will become realizable. As of December 31, 2023, management has determined it is more likely than not that the Firm will realize its deferred tax assets, net of the existing valuation allowance. Level 3 assets at fair value as a percentage of total Firm assets at fair value Credit card rewards liability JPMorgan Chase offers credit cards with various rewards programs which allow cardholders to earn rewards points based on their account activity and the terms and conditions of the rewards program. Generally, there are no limits on the points that an eligible cardholder can earn, nor do the points expire, and the points can be redeemed for a variety of rewards, including cash (predominantly in the form of account credits), gift cards and travel. The Firm maintains a rewards liability which represents the estimated cost of rewards points earned and expected to be redeemed by cardholders. The liability is accrued as the cardholder earns the benefit and is reduced when the cardholder redeems points. This liability was $13.2 billion and $11.3 billion at December 31, 2023 and 2022, respectively, and is recorded in accounts payable and other liabilities on the Consolidated balance sheets. The increase in the liability was predominantly driven by continued growth in rewards points earned on higher spend and promotional offers outpacing redemptions throughout 2023, and, to a lesser extent, adjustments to certain reward program terms in the second quarter of 2023. The rewards liability is sensitive to redemption rate ("RR") and cost per point ("CPP") assumptions. The RR assumption is used to estimate the number of points earned by customers that will be redeemed over the life of the account. The CPP assumption is used to estimate the cost of future point redemptions. These assumptions are evaluated periodically considering historical actuals, cardholder JPMorgan Chase & Co./2023 Form 10-K 157 Management's discussion and analysis redemption behavior and management judgment. Updates to these assumptions will impact the rewards liability. As of December 31, 2023, a combined increase of 25 basis points in RR and 1 basis point in CPP would increase the rewards liability by approximately $376 million. Refer to Note 15 for additional information on goodwill, including the goodwill impairment assessment as of December 31, 2023. Income taxes JPMorgan Chase's interpretations of tax laws around the world are subject to review and examination by the various taxing authorities in the jurisdictions where the Firm operates, and disputes may occur regarding its view on a tax position. These disputes over interpretations with the various taxing authorities may be settled by audit, administrative appeals or adjudication in the court systems of the tax jurisdictions in which the Firm operates. JPMorgan Chase regularly reviews whether it may be assessed additional income taxes as a result of the resolution of these matters, and the Firm records additional unrecognized tax benefits, as appropriate. In addition, the Firm may revise its estimate of income taxes due to changes in income tax laws, legal interpretations, and business strategies. It is possible that revisions in the Firm's estimate of income taxes may materially affect the Firm's results of operations in any reporting period. Deferred taxes arise from differences between assets and liabilities measured for financial reporting versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. Deferred taxes are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred taxes of a change in tax rates is recognized within the provision for income taxes in the period enacted. The Firm has also recognized deferred tax assets in connection with certain tax attributes, including net operating loss ("NOL") carryforwards and foreign tax credit ("FTC") carryforwards. The Firm performs regular reviews to ascertain whether its deferred tax assets are realizable. These reviews include management's estimates and assumptions regarding future taxable income, including foreign source income, and may incorporate various tax planning strategies, including strategies that may be available to utilize NOLS and FTCs before they expire. In connection with these reviews, if it is determined that a 158 The Firm adjusts its unrecognized tax benefits as necessary when new information becomes available, including changes in tax law and regulations, and interactions with taxing authorities. Uncertain tax positions that meet the more-likely-than-not recognition threshold are measured to determine the amount of benefit to recognize. An uncertain tax position is measured at the largest amount of benefit that management believes is more likely than not to be realized upon settlement. It is possible that the reassessment of JPMorgan Chase's unrecognized tax benefits may have a material impact on its effective income tax rate in the period in which the reassessment occurs. Although the Firm believes that its estimates are reasonable, the final tax amount could be different from the amounts reflected in the Firm's income tax provisions and accruals. To the extent that the final outcome of these amounts is different than the amounts recorded, such differences will generally impact the Firm's provision for income taxes in the period in which such a determination is made. (in millions, except ratios) JPMorgan Chase is subject to the income tax laws of the various jurisdictions in which it operates, including U.S. federal, state and local, and non-U.S. jurisdictions. These laws are often complex and may be subject to different interpretations. To determine the financial statement impact of accounting for income taxes, including the provision for income tax expense and unrecognized tax benefits, JPMorgan Chase must make assumptions and judgments about how to interpret and apply these complex tax laws to numerous transactions and business events, as well as make judgments regarding the timing of when certain items may affect taxable income in the U.S. and non-U.S. tax jurisdictions. The projections for the Firm's reporting units are consistent with management's current business outlook assumptions in the short term, and the Firm's best estimates of long- term growth and return on equity in the longer term. Where possible, the Firm uses third-party and peer data to benchmark its assumptions and estimates. December 31, 2023. For each of the reporting units, fair value exceeded carrying value by at least 9% and there was no indication of a significant risk of goodwill impairment based on current projections and valuations. For the year ended December 31, 2023, the Firm reviewed current economic conditions, estimated market cost of equity, as well as actual business results and projections of business performance. Based on such reviews, the Firm has concluded that goodwill was not impaired as of (a) $ 3,875,393 1% 2% (a) For purposes of the table above, the derivative receivables total reflects the impact of netting adjustments; however, the $8.9 billion of derivative receivables classified as level 3 does not reflect the netting adjustment as such netting is not relevant to a presentation based on the transparency of inputs to the valuation of an asset. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. 156 JPMorgan Chase & Co./2023 Form 10-K Valuation Details of the Firm's processes for determining fair value are set out in Note 2. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the fair value hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation model or other valuation technique to use. Second, the lack of observability of certain significant inputs requires management to assess relevant empirical data in deriving valuation inputs including, for example, transaction details, yield curves, interest rates, prepayment speeds, default rates, volatilities, correlations, prices (such as commodity, equity or debt prices), valuations of comparable instruments, foreign exchange rates and credit curves. Refer to Note 2 for a further discussion of the valuation of level 3 instruments, including unobservable inputs used. For instruments classified in levels 2 and 3, management judgment must be applied to assess the appropriate level of valuation adjustments to reflect counterparty credit quality, the Firm's creditworthiness, market funding rates, liquidity considerations, unobservable parameters, and for portfolios that meet specified criteria, the size of the net open risk position. The judgments made are typically affected by the type of product and its specific contractual terms, and the level of liquidity for the product or within the market as a whole. In periods of heightened market volatility and uncertainty judgments are further affected by the wider variation of reasonable valuation estimates, particularly for positions that are less liquid. Refer to Note 2 for a further discussion of valuation adjustments applied by the Firm. Imprecision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. The Firm uses various methodologies and assumptions in the determination of fair value. The use of methodologies or assumptions different than those used by the Firm could result in a different estimate of fair value at the reporting date. Refer to Note 2 for a detailed discussion of the Firm's valuation process and hierarchy, and its determination of fair value for individual financial instruments. Goodwill impairment Under U.S. GAAP, goodwill must be allocated to reporting units and tested for impairment at least annually. The Firm's process and methodology used to conduct goodwill impairment testing is described in Note 15. Management applies significant judgment when testing goodwill for impairment. The goodwill associated with each business combination is allocated to the related reporting units for goodwill impairment testing. Level 3 assets at fair value as a percentage of total Firm assets (a) December 31, 2023 The global Legal function ("Legal") provides legal services and advice to the Firm. Legal is responsible for managing the Firm's exposure to legal risk by: Assets measured at fair value Legal selects, engages and manages outside counsel for the Firm on all matters in which outside counsel is engaged. In addition, Legal advises the Firm's Conflicts Office which reviews the Firm's wholesale transactions that may have the potential to create conflicts of interest for the Firm. Governance and oversight The Firm's General Counsel reports to the CEO and is a member of the Operating Committee, the Firmwide Risk Committee and the Firmwide Control Committee. The Firm's General Counsel and other members of Legal report on significant legal matters to the Firm's Board of Directors and to the Audit Committee. Legal serves on and advises various committees and advises the Firm's LOBS and Corporate on potential reputation risk issues. JPMorgan Chase & Co./2023 Form 10-K 153 Management's discussion and analysis providing legal advice to the LOBS, Corporate and the Board. ESTIMATIONS AND MODEL RISK MANAGEMENT Estimations and Model risk, a subcategory of operational risk, is the potential for adverse consequences from decisions based on incorrect or misused estimation outputs. The Firm uses models and other analytical and judgment- based estimations across various businesses and functions. The estimation methods are of varying levels of sophistication and are used for many purposes, such as the valuation of positions and measurement of risk, assessing regulatory capital requirements, conducting stress testing, evaluating the allowance for credit losses and making business decisions. A dedicated independent function, Model Risk Governance and Review ("MRGR"), defines and governs the Firm's policies relating to the management of model risk and risks associated with certain analytical and judgment-based estimations, such as those used in risk management, budget forecasting and capital planning and analysis. Model risks are owned by the users of the models within the LOBS and Corporate based on the specific purposes of such models. Users and developers of models are responsible for developing, implementing and testing their models, as well as referring models to MRGR for review and approval. Once models have been approved, model users and developers are responsible for maintaining a robust operating environment, and must monitor and evaluate the performance of the models on an ongoing basis. Model users and developers may seek to enhance models in response to changes in the relevant portfolios and in product and market developments, as well as to capture improvements in available modeling techniques and systems capabilities. Models are tiered based on an internal standard according to their complexity, the exposure associated with the model and the Firm's reliance on the model. This tiering is subject to the approval of MRGR. In its review of a model, MRGR considers whether the model is suitable for the specific purposes for which it will be used. When reviewing a model, MRGR analyzes and challenges the model methodology and the reasonableness of model assumptions, and may perform or require additional testing, including back-testing of model outcomes. Model reviews are approved by the appropriate level of management within MRGR based on the relevant model tier. Under the Firm's Estimations and Model Risk Management Policy, MRGR reviews and approves new models, as well as material changes to existing models, prior to their use. In certain circumstances, exceptions may be granted to the Firm's policy to allow a model to be used prior to review or approval. MRGR may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. While models are inherently imprecise, the degree of imprecision or uncertainty can be heightened by the market or economic environment. This is particularly true when the current and forecasted environments are significantly different from the historical environments upon which the models were developed. This increased uncertainty may necessitate a greater degree of judgment and analytics to inform any adjustments that the Firm may make to model outputs than would otherwise be the case. In addition, the Firm may experience increased uncertainty in its estimates if assets acquired differ from those used to develop the models. Refer to Critical Accounting Estimates Used by the Firm on pages 155-158 and Note 2 for a summary of model-based valuations and other valuation techniques. 154 JPMorgan Chase & Co./2023 Form 10-K The governance of analytical and judgment-based estimations within MRGR's scope follows a consistent approach which is used for models, as described in detail below. advising on advocacy in connection with contemplated and proposed laws, rules and regulations, and interpreting existing laws, rules and regulations, and advising on changes to them managing dispute resolution Refer to Note 25 for additional information on income taxes. LEGAL RISK MANAGEMENT Legal risk, a subcategory of operational risk, is the risk of loss primarily caused by the actual or alleged failure to meet legal obligations that arise from the rule of law in jurisdictions in which the Firm operates, agreements with clients and customers, and products and services offered by the Firm. Overview • • • • • • • managing actual and potential litigation and enforcement matters, including internal reviews and investigations related to such matters advising on products and services, including contract negotiation and documentation advising on offering and marketing documents and new business initiatives CRITICAL ACCOUNTING ESTIMATES USED BY THE FIRM JPMorgan Chase's accounting policies and use of estimates are integral to understanding its reported results. The Firm's most complex accounting estimates require management's judgment to ascertain the appropriate carrying value of assets and liabilities. The Firm has established policies and control procedures intended to ensure that estimation methods, including any judgments made as part of such methods, are well-controlled, independently reviewed and applied consistently from period to period. The methods used and judgments made reflect, among other factors, the nature of the assets or liabilities and the related business and risk management strategies, which may vary across the Firm's businesses and portfolios. In addition, the policies and procedures are intended to ensure that the process for changing methodologies occurs in an appropriate manner. The Firm believes its estimates for determining the carrying value of its assets and liabilities are appropriate. The following is a brief description of the Firm's critical accounting estimates involving significant judgments. Allowance for credit losses The Firm's allowance for credit losses represents management's estimate of expected credit losses over the remaining expected life of the Firm's financial assets measured at amortized cost and certain off-balance sheet lending-related commitments. The allowance for credit losses generally comprises: • • This analysis is not intended to estimate expected future changes in the allowance for credit losses, for a number of reasons, including: The allowance as of December 31, 2023, reflects credit losses beyond those estimated under the central scenario due to the weight placed on the adverse scenarios. The impacts of changes in many MEVS are both interrelated and nonlinear, so the results of this analysis cannot be simply extrapolated for more severe changes in macroeconomic variables. Expectations of future changes in portfolio composition and borrower behavior can significantly affect the allowance for credit losses. To demonstrate the sensitivity of credit loss estimates to macroeconomic forecasts as of December 31, 2023, the Firm compared the modeled estimates under its relative adverse scenario to its central scenario. Without considering offsetting or correlated effects in other qualitative components of the Firm's allowance for credit losses, the comparison between these two scenarios for the exposures below reflect the following differences: • An increase of approximately $850 million for residential real estate loans and lending-related commitments • An increase of approximately $3.1 billion for credit card loans • An increase of approximately $3.9 billion for wholesale loans and lending-related commitments This analysis relates only to the modeled credit loss estimates and is not intended to estimate changes in the overall allowance for credit losses as it does not reflect any potential changes in other adjustments to the quantitative calculation, which would also be influenced by the judgment management applies to the modeled lifetime loss estimates to reflect the uncertainty and imprecision of these modeled lifetime loss estimates based on then-current circumstances and conditions. Recognizing that forecasts of macroeconomic conditions are inherently uncertain, the Firm believes that its process to consider the available information and associated risks and uncertainties is appropriately governed and that its estimates of expected credit losses were reasonable and appropriate for the period ended December 31, 2023. Fair value JPMorgan Chase carries a portion of its assets and liabilities at fair value. The majority of such assets and liabilities are measured at fair value on a recurring basis, including derivatives, structured note products and certain securities financing agreements. Certain assets and liabilities are measured at fair value on a nonrecurring basis, including certain mortgage, home equity and other loans, where the carrying value is based on the fair value of the underlying collateral. • The following table includes the Firm's assets measured at fair value and the portion of such assets that are classified within level 3 of the fair value hierarchy. Refer to Note 2 for further information. approximately 3.9% in the fourth quarter of 2024; and lower HPI with a peak difference of approximately 17.9% in the third quarter of 2025. 155 • • • The allowance for loan losses, which covers the Firm's retained loan portfolios (scored and risk-rated), The allowance for lending-related commitments and The allowance for credit losses on investment securities. The allowance for credit losses involves significant judgment on a number of matters including development and weighting of macroeconomic forecasts, incorporation of historical loss experience, assessment of risk characteristics, assignment of risk ratings, valuation of collateral, and the determination of remaining expected life. Refer to Note 10 and Note 13 for further information on these judgments as well as the Firm's policies and methodologies used to determine the Firm's allowance for credit losses. One of the most significant judgments involved in estimating the Firm's allowance for credit losses relates to the macroeconomic forecasts used to estimate credit losses over the eight-quarter forecast period within the Firm's methodology. The eight-quarter forecast incorporates hundreds of macroeconomic variables ("MEVS") that are relevant for exposures across the Firm, with modeled credit losses being driven primarily by a subset of less than twenty variables. The specific variables that have the greatest effect on the modeled losses of each portfolio vary by portfolio and geography. • Key MEVS for the consumer portfolio include regional U.S. unemployment rates and U.S. HPI. • Key MEVS for the wholesale portfolio include U.S. unemployment, U.S. real GDP, U.S. equity prices, U.S. interest rates, U.S. corporate credit spreads, oil prices, U.S. commercial real estate prices and U.S. HPI. Changes in the Firm's assumptions and forecasts of economic conditions could significantly affect its estimate of expected credit losses in the portfolio at the balance sheet date or lead to significant changes in the estimate from one reporting period to the next. As a result of the First Republic acquisition, the Firm recorded an allowance for credit losses for the loans acquired and lending-related commitments assumed as of May 1, 2023. Given the differences in risk rating methodologies for the First Republic portfolio, and the ongoing integration of products and systems, the allowance for credit losses for the acquired wholesale portfolio was measured based on other facilities underwritten by the Firm with similar risk characteristics and not based on modeled estimates. As such, the First Republic wholesale portfolio is excluded from the modeled estimates sensitivity analysis below. The allowance for credit losses for predominantly all of the consumer portfolio was measured using the Firm's modeled approach, as the consumer portfolio is predominantly residential real estate that has more commonly defined risk characteristics including loan to value ratio and credit score, and therefore is reflected in the sensitivity analysis below. Refer to Note 34 for additional information on the First Republic acquisition. It is difficult to estimate how potential changes in any one factor or input might affect the overall allowance for credit losses because management considers a wide variety of factors and inputs in estimating the allowance for credit losses. Changes in the factors and inputs considered may not occur at the same rate and may not be consistent across all geographies or product types, and changes in factors and inputs may be directionally inconsistent, such that improvement in one factor or input may offset deterioration in others. To consider the impact of a hypothetical alternate macroeconomic forecast, the Firm compared the modeled credit losses determined using its central and relative adverse macroeconomic scenarios, which are two of the five scenarios considered in estimating the allowances for loan losses and lending-related commitments. The central and relative adverse scenarios each included a full suite of MEVS, but differed in the levels, paths and peaks/troughs of those variables over the eight-quarter forecast period. For example, compared to the Firm's central scenario shown on page 131 and in Note 13, the Firm's relative adverse scenario assumes an elevated U.S. unemployment rate, averaging approximately 2.1% higher over the eight- quarter forecast, with a peak difference of approximately 2.7% in the fourth quarter of 2024; lower U.S. real GDP with a slower recovery, remaining nearly 3.3% lower at the end of the eight-quarter forecast, with a peak difference of JPMorgan Chase & Co./2023 Form 10-K Management's discussion and analysis Litigation reserves Jane Dinin JPMorgan Chase & Co./2023 Form 10-K • including, but not limited to, in the interest rate environment; Technology changes instituted by the Firm, its counterparties or competitors; The effectiveness of the Firm's control agenda; Ability of the Firm to develop or discontinue products and services, and the extent to which products or services previously sold by the Firm require the Firm to incur liabilities or absorb losses not contemplated at their initiation or origination; Acceptance of the Firm's new and existing products and services by the marketplace and the ability of the Firm to innovate and to increase market share; • Ability of the Firm to attract and retain qualified and diverse employees; Competitive pressures; Changes in the credit quality of the Firm's clients, customers and counterparties; Adequacy of the Firm's risk management framework, disclosure controls and procedures and internal control over financial reporting; • Adverse judicial or regulatory proceedings; Ability of the Firm to control expenses; • • • Changes in trade, monetary and fiscal policies and laws; • Changes in the level of inflation; • Changes in income tax laws, rules, and regulations; • Changes in FDIC assessments; • Securities and capital markets behavior, including changes in market liquidity and volatility; • • • • • • Ability of the Firm to determine accurate values of certain assets and liabilities; Occurrence of natural or man-made disasters or • The other risks and uncertainties detailed in Part I, Item 1A: Risk Factors in JPMorgan Chase's 2023 Form 10-K. Any forward-looking statements made by or on behalf of the Firm speak only as of the date they are made, and JPMorgan Chase does not undertake to update any forward-looking statements. The reader should, however, consult any further disclosures of a forward-looking nature the Firm may make in any subsequent Annual Reports on Form 10-Ks, Quarterly Reports on Form 10-Qs, or Current Reports on Form 8-K. JPMorgan Chase & Co./2023 Form 10-K 161 Management's report on internal control over financial reporting Management of JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is a process designed by, or under the supervision of, the Firm's principal executive and principal financial officers, or persons performing similar functions, and effected by JPMorgan Chase's Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP"). JPMorgan Chase's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records, that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the Firm's assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. GAAP, and that receipts and expenditures of the Firm are being made only in accordance with authorizations of JPMorgan Chase's management and directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Firm's assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management has completed an assessment of the effectiveness of the Firm's internal control over financial reporting as of December 31, 2023. In making the assessment, management used the "Internal Control - Integrated Framework" ("COSO 2013") promulgated by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO"). Based upon the assessment performed, management concluded that as of December 31, 2023, JPMorgan Chase's internal control over financial reporting was effective based upon the COSO 2013 framework. Additionally, based upon management's assessment, the Firm determined that there were no material weaknesses in its internal control over financial reporting as of December 31, 2023. The effectiveness of the Firm's internal control over financial reporting as of December 31, 2023, has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears herein. спие James Dimon Chairman and Chief Executive Officer ね Jeremy Barnum Executive Vice President and Chief Financial Officer February 16, 2024 cyber attacks and other attempts by unauthorized parties to access information of the Firm or its customers or to disrupt the Firm's systems; and Heightened regulatory and governmental oversight and scrutiny of JPMorgan Chase's business practices, including dealings with retail customers; Ability of the Firm to deal effectively with an economic slowdown or other economic or market disruption, Damage to the Firm's reputation; • • calamities, including health emergencies, the spread of infectious diseases, epidemics or pandemics, an outbreak or escalation of hostilities or other geopolitical instabilities, the effects of climate change or extraordinary events beyond the Firm's control, and the Firm's ability to deal effectively with disruptions caused by the foregoing; Ability of the Firm to maintain the security of its financial, accounting, technology, data processing and other operational systems and facilities; Ability of the Firm to withstand disruptions that may be caused by any failure of its operational systems or those of third parties; Ability of the Firm to effectively defend itself against • • • . • • Changes in investor sentiment or consumer spending or savings behavior; Ability of the Firm to manage effectively its capital and liquidity; Changes in credit ratings assigned to the Firm or its subsidiaries; Ability of the Firm to appropriately address social, environmental and sustainability concerns that may arise, including from its business activities; Refer to Note 30 for a description of the significant estimates and judgments associated with establishing litigation reserves. Changes in laws, rules and regulatory requirements, including capital and liquidity requirements affecting the Firm's businesses, and the ability of the Firm to address those requirements; • Expands the ability to hedge a portfolio of fixed- rate assets to allow more types of assets to be included in the portfolio, and to allow more of the portfolio to be hedged. Clarifies the types of derivatives that can be used as hedges, and the balance sheet presentation and disclosure requirements for the hedge accounting adjustments. Allows a one-time reclassification from HTM to AFS upon adoption. Eliminates existing accounting and disclosure requirements for Troubled Debt Restructurings, including the requirement to measure the allowance using a discounted cash flow methodology. Requires disclosure of loan modifications for borrowers experiencing financial difficulty involving principal forgiveness, interest rate reduction, other-than-insignificant payment delay, term extension or a combination of these modifications. Requires disclosure of current period loan charge-off information by origination year. May be adopted prospectively, or by using a modified retrospective method wherein the effect of adoption is reflected as an adjustment to retained earnings at the effective date. Summary of guidance . Effects on financial statements Adopted prospectively on January 1, 2023. Refer to Note 1 for further information. Adopted under the modified retrospective method on January 1, 2023. Refer to Note 1 for further information. JPMorgan Chase & Co./2023 Form 10-K • Issued March 2022 Financial Instruments Credit Losses: Troubled Debt Restructurings and Vintage Disclosures Issued March 2022 ACCOUNTING AND REPORTING DEVELOPMENTS Financial Accounting Standards Board (“FASB") Standards Adopted since January 1, 2021 Summary of guidance Standard Reference Rate Reform • Issued March 2020 and updated January 2021 and December 2022 Provides optional expedients and exceptions to current accounting guidance when financial instruments, hedge accounting relationships, and other transactions are amended due to reference rate reform. Effects on financial statements • Issued and effective March 12, 2020. The January 7, 2021 and December 21, 2022 updates were effective when issued. FASB Standards Adopted since January 1, 2023 Standard Derivatives and Hedging: Fair Value Hedging Portfolio Layer Method 159 Management's discussion and analysis FASB Standards Issued but not yet Adopted as of December 31, 2023 Standard Effects on financial statements Adopted under the modified retrospective method on January 1, 2024, which resulted in a decrease to retained earnings of approximately $200 million. Required effective date: Annual financial statements for the year ending December 31, 2024 and interim financial statements for the year ending December 31, 2025. (a) The Firm is currently assessing the potential impact on its segment disclosures. Required effective date: Annual financial statements for the year ending December 31, 2025. (a) The guidance can be applied on a prospective basis with the option to apply the standard retrospectively. The Firm is evaluating the potential impact on the Consolidated Financial Statements disclosures, as well as the Firm's planned date of adoption. (a) Early adoption is permitted. 160 JPMorgan Chase & Co./2023 Form 10-K FORWARD-LOOKING STATEMENTS From time to time, the Firm has made and will make forward-looking statements. These statements can be identified by the fact that they do not relate strictly to historical or current facts. Forward-looking statements often use words such as “anticipate,” “target,” “expect,” "estimate," "intend,” “plan,” “goal," "believe," or other words of similar meaning. Forward-looking statements provide JPMorgan Chase's current expectations or forecasts of future events, circumstances, results or aspirations. JPMorgan Chase's disclosures in this 2023 Form 10-K contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The Firm also may make forward-looking statements in its other documents filed or furnished with the SEC. In addition, the Firm's senior management may make forward-looking statements orally to investors, analysts, representatives of the media and others. All forward-looking statements are, by their nature, subject to risks and uncertainties, many of which are beyond the Firm's control. JPMorgan Chase's actual future results may differ materially from those set forth in its forward-looking statements. While there is no assurance that any list of risks and uncertainties or risk factors is complete, below are certain factors which could cause actual results to differ from those in the forward-looking statements: • • • • Local, regional and global business, economic and political conditions and geopolitical events, including geopolitical tensions and hostilities; Requires categories within the effective tax rate reconciliation to be further disaggregated if quantitative thresholds are met. Requires disclosure of the effective tax rate reconciliation by specific categories, at a minimum, with accompanying qualitative Investments - Equity Method and Joint Ventures: Accounting for Investments in Tax Credit Structures Using the Proportional Amortization Method Issued March 2023 Segment Reporting: Improvements to Reportable Segment Disclosures Issued November 2023 Income Taxes: Improvements to Income Tax Disclosures Issued December 2023 Summary of guidance • Expands the ability to elect proportional amortization for more types of tax-oriented investments (beyond low income housing tax credit investments) on a program-by-program basis. • May be adopted using a full retrospective method, or a modified retrospective method wherein the effect of adoption is reflected as an adjustment to retained earnings at the effective date. Requires disclosure of significant segment expenses that are readily provided to the chief operating decision maker ("CODM") and included segment profit or loss. Requires disclosure of the composition and aggregate amount of other segment items, which represent the difference between profit or loss and segment revenues less significant segment expenses. Requires disclosure of the title and position of the CODM and an explanation of how the CODM uses the reported segment measures in assessing segment performance and deciding how to allocate resources. Requires disclosure of income taxes paid disaggregated by 1) federal, state, and foreign taxes and 2) individual jurisdiction on the basis of a quantitative threshold of equal to or greater than 5 percent of total income taxes paid (net of refunds received). disclosures, and separate disclosure of reconciling items based on quantitative thresholds. 162 JPMorgan Chase & Co./2023 Form 10-K Accumulated other comprehensive losses 69,338 170,588 92,807 57,864 81,321 26,097 5,553 89,267 66,710 52,311 158,104 128,695 121,649 9,320 6,389 61,985 68,837 4,830 4,322 15,220 14,096 14,405 6,836 6,581 6,624 (3,180) (9,256) (2,380) 1,176 1,250 2,170 4,784 4,420 5,102 5,609 (345) 7,032 Noninterest expense 46,465 Income tax expense 12,045 6,365 5,469 87,172 76,140 71,343 61,612 46,166 59,562 12,060 8,490 11,228 Net income Net income applicable to common stockholders Income before income tax expense Total noninterest expense Other expense 3,036 41,636 38,567 Occupancy expense 4,590 4,696 4,516 Technology, communications and equipment expense Compensation expense 9,246 Professional and outside services 10,235 10,174 9,814 Marketing 4,591 3,911 9,358 7,098 7,413 16,304 The Firm's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's report on internal control over financial reporting. Our responsibility is to express opinions on the Firm's consolidated financial statements and on the Firm's internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Firm in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. Definition and Limitations of Internal Control over Financial Reporting A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about PricewaterhouseCoopers LLP • 300 Madison Avenue New York, NY 10017 JPMorgan Chase & Co./2023 Form 10-K 163 Report of Independent Registered Public Accounting Firm Critical Audit Matters The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements that were communicated or required to be communicated to the audit committee and that (i) relate to accounts or disclosures that are material to the consolidated financial statements and (ii) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate. Allowance for Loan Losses - Portfolio-based component of Wholesale Loan and Credit Card Loan Portfolios As described in Note 13 to the consolidated financial statements, the allowance for loan losses for the portfolio- based component of the wholesale and credit card loan portfolios was $20.2 billion on total portfolio-based retained loans of $881.3 billion at December 31, 2023. The Firm's allowance for loan losses represents management's estimate of expected credit losses over the remaining expected life of the Firm's loan portfolios and considers expected future changes in macroeconomic conditions. The portfolio-based component of the Firm's allowance for loan losses for the wholesale and credit card retained loan portfolios begins with a quantitative calculation of expected credit losses over the expected life of the loan by applying credit loss factors to the estimated exposure at default. The credit loss factors applied are determined based on the weighted average of five internally developed macroeconomic scenarios that take into consideration the Firm's economic outlook as derived through forecast macroeconomic variables, the most significant of which are U.S. unemployment and U.S. real gross domestic product. This quantitative calculation is further adjusted to take into consideration model imprecision, emerging risk assessments, trends and other subjective factors that are not yet otherwise reflected in the credit loss estimate. The principal considerations for our determination that performing procedures relating to the allowance for loan losses for the portfolio-based component of the wholesale and credit card loan portfolios is a critical audit matter are (i) the significant judgment and estimation by management in the forecast of macroeconomic variables, specifically U.S. unemployment and U.S. real gross domestic product, as the Firm's forecasts of economic conditions significantly affect its estimate of expected credit losses at the balance sheet date, (ii) the significant judgment and estimation by management in determining the quantitative calculation utilized in their credit loss estimates and the adjustments to take into consideration model imprecision, emerging risk assessments, trends and other subjective factors that are not yet otherwise reflected in the credit loss estimate, which both in turn led to a high degree of auditor judgment, subjectivity, and effort in performing procedures and in 164 evaluating audit evidence obtained relating to the credit loss estimates and the appropriateness of the adjustments to the credit loss estimates, and (iii) the audit effort involved the use of professionals with specialized skill and knowledge. Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the Firm's allowance for loan losses, including controls over model validation and generation of macroeconomic scenarios. These procedures also included, among others, testing management's process for estimating the allowance for loan losses, which involved (i) evaluating the appropriateness of the models and methodologies used in quantitative calculations; (ii) evaluating the reasonableness of forecasts of U.S. unemployment and U.S. real gross domestic product; (iii) testing the completeness and accuracy of data used in the estimate; and (iv) evaluating the reasonableness of management's adjustments to the quantitative output for the impacts of model imprecision, emerging risk assessments, trends and other subjective factors that are not yet otherwise reflected in the credit loss estimate. These procedures also included the use of professionals with specialized skill and knowledge to assist in evaluating the appropriateness of certain models, methodologies and macroeconomic variables. Basis for Opinions In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Firm as of December 31, 2023 and 2022, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2023 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Firm maintained, in all material respects, effective internal control over financial reporting as of December 31, 2023, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO. We have audited the accompanying consolidated balance sheets of JPMorgan Chase & Co. and its subsidiaries (the "Firm") as of December 31, 2023 and 2022, and the related consolidated statements of income, comprehensive income, changes in stockholders' equity and cash flows for each of the three years in the period ended December 31, 2023, including the related notes (collectively referred to as the "consolidated financial statements"). We also have audited the Firm's internal control over financial reporting as of December 31, 2023, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Opinions on the Financial Statements and Internal Control over Financial Reporting JPMorgan Chase recognizes noninterest revenue from certain contracts with customers, in investment banking fees, deposit-related fees, asset management fees, commissions and other fees, and components of card income, when the Firm's related performance obligations are satisfied. Refer to Note 6 for further discussion of the Firm's revenue from contracts with customers. 172 Principal transactions revenue JPMorgan Chase carries a portion of its assets and liabilities at fair value. Changes in fair value are reported primarily in principal transactions revenue. Refer to Notes 2 and 3 for further discussion of fair value measurement. Refer to Note 6 for further discussion of principal transactions revenue. Use of estimates in the preparation of consolidated financial statements The preparation of the Consolidated Financial Statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenue and expense, and disclosures of contingent assets and liabilities. Actual results could be different from these estimates. Foreign currency translation JPMorgan Chase revalues assets, liabilities, revenue and expense denominated in non-U.S. currencies into U.S. dollars using applicable exchange rates. Fair Value of Certain Level 3 Financial Instruments Gains and losses relating to translating functional currency financial statements for U.S. reporting are included in the Consolidated statements of comprehensive income. Gains and losses relating to nonfunctional currency transactions, including non-U.S. operations where the functional currency is the U.S. dollar, are reported in the Consolidated statements of income. U.S. GAAP permits entities to present derivative receivables and derivative payables with the same counterparty and the related cash collateral receivables and payables on a net basis on the Consolidated balance sheets when a legally enforceable master netting agreement exists. U.S. GAAP also permits securities sold and purchased under repurchase agreements and securities borrowed or loaned under securities loan agreements to be presented net when specified conditions are met, including the existence of a legally enforceable master netting agreement. The Firm has elected to net such balances where it has determined that the specified conditions are met. The Firm uses master netting agreements to mitigate counterparty credit risk in certain transactions, including derivative contracts, resale, repurchase, securities borrowed and securities loaned agreements. A master netting agreement is a single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). Upon the exercise of derivatives termination rights by the non-defaulting party (i) all transactions are terminated, (ii) all transactions are valued and the positive values of “in the money" transactions are netted against the negative values of “out of the money" transactions and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. Upon exercise of default rights under repurchase JPMorgan Chase & Co./2023 Form 10-K Additional paid-in capital Report of Independent Registered Public Accounting Firm pwc To the Board of Directors and Shareholders of JPMorgan Chase & Co.: Offsetting assets and liabilities As described in Notes 2 and 3 to the consolidated financial statements, the Firm carries $1.1 trillion of its assets and $541.4 billion of its liabilities at fair value on a recurring basis. Included in these balances are $11.3 billion of trading assets and $42.2 billion of liabilities measured at fair value on a recurring basis, collectively financial instruments, which are classified as level 3 as they contain one or more inputs to valuation which are unobservable and significant to their fair value measurement. The Firm utilized internally developed valuation models and unobservable inputs to estimate fair value of the level 3 financial instruments. The unobservable inputs used by management to estimate the fair value of certain of these financial instruments include interest rate volatility, interest rate spread volatility, Bermudan switch value, and correlation relating to interest rates, interest rate-to- foreign exchange, equity prices, equity-to-foreign exchange, equity-to-interest rate and credit. The principal considerations for our determination that performing procedures relating to the fair value of certain level 3 financial instruments is a critical audit matter are (i) the significant judgment and estimation by management in determining the inputs to estimate fair value, which in turn led to a high degree of auditor judgment, subjectivity, and effort in performing procedures and in evaluating audit evidence obtained related to the fair value of these financial instruments, and (ii) the audit effort involved the use of professionals with specialized skill and knowledge. JPMorgan Chase & Co./2023 Form 10-K Other income Noninterest revenue Interest income Interest expense Net interest income Total net revenue Provision for credit losses Card income 2023 2021 $ 6,519 $ 6,686 $ 13,216 24,460 19,912 2022 $ Mortgage fees and related income Commissions and other fees Report of Independent Registered Public Accounting Firm Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the Firm's determination of the fair value, including controls over models, inputs, and data. These procedures also included, among others, the involvement of professionals with specialized skill and knowledge to assist in developing an independent estimate of fair value for a sample of these financial instruments and comparing management's estimate to the independently developed estimate of fair value. Developing the independent estimate involved testing the completeness and accuracy of data provided by management, developing independent inputs and, as appropriate, evaluating and utilizing management's aforementioned unobservable inputs. Pricevatuhouse Coopers LLP February 16, 2024 We have served as the Firm's auditor since 1965. JPMorgan Chase & Co./2023 Form 10-K Investment securities losses 165 Consolidated statements of income Year ended December 31, (in millions, except per share data) Revenue Investment banking fees Principal transactions Lending- and deposit-related fees Asset management fees JPMorgan Chase & Co. Revenue from contracts with customers 49,552 $ 48,334 369,848 425,305 Investment securities, net of allowance for credit losses 571,552 631,162 Loans (included $38,851 and $42,079 at fair value) Allowance for loan losses Loans, net of allowance for loan losses Accrued interest and accounts receivable Premises and equipment Goodwill, MSRs and other intangible assets 1,323,706 1,135,647 (22,420) (19,726) 205,857 201,704 Available-for-sale securities (amortized cost of $205,456 and $216,188; included assets pledged of $9,219 and $9,158) Held-to-maturity securities 453,799 Cash and due from banks $ 29,066 $ 27,697 Deposits with banks 595,085 1,301,286 539,537 276,152 315,592 Securities borrowed (included $70,086 and $70,041 at fair value) 200,436 185,369 Trading assets (included assets pledged of $128,994 and $93,687) 540,607 Federal funds sold and securities purchased under resale agreements (included $259,813 and $311,883 at fair value) Assets 1,115,921 125,189 177,976 290,307 300,141 23,020 12,610 391,825 295,865 3,547,515 3,373,411 Total liabilities (a) Commitments and contingencies (refer to Notes 28, 29 and 30) Stockholders' equity Retained earnings Preferred stock ($1 par value; authorized 200,000,000 shares: issued 2,740,375 and 2,740,375 shares) Common stock ($1 par value; authorized 9,000,000,000 shares; issued 4,104,933,895 shares) 180,428 202,613 44,027 44,712 216,535 30,157 27,734 64,381 60,859 Other assets (included $12,306 and $14,921 at fair value and assets pledged of $6,764 and $7,998) Total assets (a) 159,308 182,884 107,363 Liabilities Federal funds purchased and securities loaned or sold under repurchase agreements (included $169,003 and $151,999 at fair value) Short-term borrowings (included $20,042 and $15,792 at fair value) Trading liabilities Accounts payable and other liabilities (included $5,637 and $7,038 at fair value) Beneficial interests issued by consolidated VIES (included $1 and $5 at fair value) Long-term debt (included $87,924 and $72,281 at fair value) $ 3,875,393 $ 3,665,743 $ 2,400,688 $ 2,340,179 Deposits (included $78,384 and $28,620 at fair value) 2022 2023 December 31, (in millions, except share data) 2,943.1 2,970.0 3,026.6 The Notes to Consolidated Financial Statements are an integral part of these statements. 166 JPMorgan Chase & Co./2023 Form 10-K JPMorgan Chase & Co. Consolidated statements of comprehensive income Year ended December 31, (in millions) Net income Other comprehensive income/(loss), after-tax Unrealized gains/(losses) on investment securities Translation adjustments, net of hedges Fair value hedges Cash flow hedges 3,021.5 2,965.8 2,938.6 15.36 $ 47,760 $ 35,892 $ 46,503 Net income per common share data Basic earnings per share 2023 Diluted earnings per share Weighted-average diluted shares $ 16.25 12.10 15.39 16.23 12.09 Weighted-average basic shares 2022 2021 $ Total other comprehensive income/(loss), after-tax Comprehensive income 6,898 1,621 (17,257) (293) (8,070) $ 56,450 (808) $ $ 40,264 The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2023 Form 10-K 167 JPMorgan Chase & Co. Consolidated balance sheets 20,419 37,676 $ DVA on fair value option elected liabilities (1,241) 49,552 $ 37,676 $ 48,334 5,381 (11,764) (5,540) 329 922 (611) (101) 98 1,724 (5,360) (19) (2,679) Defined benefit pension and OPEB plans 373 (461) The Firm recognizes interest income on loans, debt securities, and other debt instruments, generally on a level- yield basis, based on the underlying contractual rate. Refer to Note 7 for further information. 9,941 Revenue recognition (149,167) (347,864) Proceeds from sales, securitizations and paydowns of loans held-for-sale 116,430 167,709 336,413 Net change in: Trading assets Securities borrowed Accrued interest and accounts receivable Other assets Trading liabilities Accounts payable and other liabilities Other operating adjustments Net cash provided by operating activities Investing activities Net change in: Federal funds sold and securities purchased under resale agreements 39,740 (54,278) 34,473 Held-to-maturity securities: Proceeds from paydowns and maturities Purchases 53,056 (4,141) 48,626 50,897 (33,676) (111,756) (74,091) (115,245) Originations and purchases of loans held-for-sale 3,274 5,174 The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2023 Form 10-K 169 JPMorgan Chase & Co. Consolidated statements of cash flows Year ended December 31, (in millions) Operating activities Net income Adjustments to reconcile net income to net cash provided by operating activities: Provision for credit losses Depreciation and amortization Deferred tax (benefit)/expense 2023 2022 (31,449) 2021 49,552 $ 37,676 $ 48,334 9,320 6,389 (9,256) 7,512 7,051 7,932 (4,534) (2,738) 3,748 Bargain purchase gain associated with the First Republic acquisition (2,775) Other 4,301 $ 85,710 (14,902) 20,203 (136,895) 293,764 Federal funds purchased and securities loaned or sold under repurchase agreements 13,801 Short-term borrowings (1,934) 8,455 (8,984) (20,799) 7,773 Beneficial interests issued by consolidated VIES 9,029 2,205 (4,254) Proceeds from long-term borrowings 75,417 (32,196) 78,442 Payments of long-term borrowings (64,880) (45,556) (54,932) Proceeds from issuance of preferred stock 7,350 Redemption of preferred stock Treasury stock repurchased Dividends paid All other financing activities, net Net cash provided by/(used in) financing activities Effect of exchange rate changes on cash and due from banks and deposits with banks Net increase/(decrease) in cash and due from banks and deposits with banks Cash and due from banks and deposits with banks at the beginning of the period Cash and due from banks and deposits with banks at the end of the period Cash interest paid 82,409 Effective January 1, 2023, the Firm adopted the Financial Instruments - Credit Losses: Troubled Debt Restructurings and Derivatives and Hedging: Fair Value Hedging - Portfolio Layer Method accounting guidance. Refer to Note 1 for further information. Deposits Financing activities (45,635) 19,928 (22,970) (12,401) 32,970 (2,882) (11,745) 5,315 11,170 (23,190) (25,388) 58,614 43,162 4,581 12,974 Net change in: 2,339 107,119 78,084 Available-for-sale securities: Proceeds from paydowns and maturities Proceeds from sales Purchases Proceeds from sales and securitizations of loans held-for-investment Other changes in loans, net Net cash used in First Republic Acquisition All other investing activities, net 53,744 39,159 50,075 108,434 84,616 162,748 (115,499) (126,258) (248,785) 47,312 44,892 (88,343) (128,968) 35,845 (91,797) (9,920) (16,740) 67,643 (11,932) (11,044) (137,819) (129,344) Net cash provided by/(used in) investing activities (398) Cash income taxes paid, net $ 327,878 $ 292,332 $ 294,127 1,217 $ 591 40,372 $ 2,151 34,411 550 37,112 $ $ 23,020 $ 263 23,283 $ 12,610 279 12,889 The Notes to Consolidated Financial Statements are an integral part of these statements. JPMorgan Chase & Co./2023 Form 10-K JPMorgan Chase & Co. Consolidated statements of changes in stockholders' equity Year ended December 31, (in millions, except per share data) Preferred stock Balance at January 1 Issuance Redemption Balance at December 31 2023 2022 2021 $ 27,404 $ 34,838 $ 30,063 7,350 - (7,434) (2,575) 27,404 27,404 34,838 2,170 37,611 $ 2022 2023 Treasury stock, at cost (1,228,275,301 and 1,170,676,094 shares) Total stockholders' equity Total liabilities and stockholders' equity 27,404 27,404 4,105 4,105 90,128 89,044 332,901 296,456 (10,443) (17,341) (116,217) Common stock (107,336) 292,332 $ 3,875,393 $ 3,665,743 (a) The following table presents information on assets and liabilities related to VIES that are consolidated by the Firm at December 31, 2023 and 2022. The assets of the consolidated VIES are used to settle the liabilities of those entities. The holders of the beneficial interests do not have recourse to the general credit of JPMorgan Chase. The assets and liabilities in the table below include third-party assets and liabilities of consolidated VIES and exclude intercompany balances that eliminate in consolidation. Refer to Note 14 for a further discussion. December 31, (in millions) Assets Trading assets Loans All other assets Total assets Liabilities Interest income All other liabilities Total liabilities 168 327,878 Balance at January 1 and December 31 4,105 4,105 (11,893) (11,456) Balance at December 31 332,901 296,456 272,268 Accumulated other comprehensive income/(loss) Balance at January 1 Other comprehensive income/(loss), after-tax (17,341) (84) 7,986 6,898 (10,443) (17,257) (12,055) (8,070) (84) Balance at December 31 Treasury stock, at cost Balance at January 1 Repurchase Reissuance Balance at December 31 Total stockholders' equity (107,336) (9,980) 1,099 (116,217) (105,415) (88,184) (3,122) (18,448) 1,201 (107,336) (17,341) (105,415) Common stock ($4.10, $4.00 and $3.80 per share for 2023, 2022 and 2021, respectively) (1,595) 4,105 Additional paid-in capital Balance at January 1 89,044 88,415 88,394 Shares issued and commitments to issue common stock for employee share-based compensation awards, and related tax effects 1,084 629 152 Other (131) Balance at December 31 90,128 (1,600) 89,044 Retained earnings Balance at January 1 Cumulative effect of change in accounting principles Net income 296,456 272,268 236,990 449 49,552 37,676 48,334 Dividends declared: Preferred stock (1,501) 88,415 (7,434) Beneficial interests issued by consolidated VIES 234 Assets held for clients in an agency or fiduciary capacity by the Firm are not assets of JPMorgan Chase and are not included on the Consolidated balance sheets. The Consolidated Financial Statements include the accounts of JPMorgan Chase and other entities in which the Firm has a controlling financial interest. All material intercompany balances and transactions have been eliminated. Consolidation The accounting and financial reporting policies of JPMorgan Chase and its subsidiaries conform to U.S. GAAP. Additionally, where applicable, the policies conform to the accounting and reporting guidelines prescribed by regulatory authorities. reporting classification and internal risk rating profiles in the wholesale portfolio may change in future periods. Refer to Note 34 for additional information on the First Republic acquisition. JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm"), a financial holding company incorporated under Delaware law in 1968, is a leading financial services firm based in the U.S., with operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. On May 1, 2023, JPMorgan Chase acquired certain assets and assumed certain liabilities of First Republic Bank (the "First Republic acquisition") from the Federal Deposit Insurance Corporation ("FDIC"). The Firm continues to convert certain operations, and to integrate clients, products and services associated with the First Republic acquisition, to align with the Firm's businesses and operations. Accordingly, Note 1 - Basis of presentation Notes to consolidated financial statements JPMorgan Chase & Co./2023 Form 10-K The Notes to Consolidated Financial Statements are an integral part of these statements. 170 18,737 $ 77,114 $ 23,143 $ 5,142 9,908 4,355 (2,575) (9,824) (3,162) (18,408) (13,463) (1,521) (25,571) 1,871 56,917 567,234 (13,562) (12,858) $ 740,834 (1,477) (126,257) 275,993 (16,643) (173,600) 740,834 (11,508) 213,225 obligation to absorb losses or the right to receive benefits from the VIE that could potentially be significant to the VIE. To assess whether the Firm has the power to direct the activities of a VIE that most significantly impact the VIE's economic performance, the Firm considers all the facts and circumstances, including its role in establishing the VIE and its ongoing rights and responsibilities. This assessment includes, first, identifying the activities that most significantly impact the VIE's economic performance; and second, identifying which party, if any, has power over those activities. In general, the parties that make the most significant decisions affecting the VIE (such as asset managers, collateral managers, servicers, or owners of call options or liquidation rights over the VIE's assets) or have the right to unilaterally remove those decision-makers are deemed to have the power to direct the activities of a VIE. To assess whether the Firm has the obligation to absorb losses of the VIE or the right to receive benefits from the VIE that could potentially be significant to the VIE, the Firm considers all of its economic interests, including debt and equity investments, servicing fees, and derivatives or other arrangements deemed to be variable interests in the VIE. This assessment requires that the Firm apply judgment in determining whether these interests, in the aggregate, are considered potentially significant to the VIE. Factors considered in assessing significance include: the design of the VIE, including its capitalization structure; subordination of interests; payment priority; relative share of interests held across various classes within the VIE's capital structure; and the reasons why the interests are held by the Firm. The Firm determines whether it has a controlling financial interest in an entity by first evaluating whether the entity a voting interest entity or a variable interest entity. Voting interest entities Voting interest entities are entities that have sufficient equity and provide the equity investors voting rights that enable them to make significant decisions relating to the entity's operations. For these types of entities, the Firm's determination of whether it has a controlling interest is primarily based on the amount of voting equity interests held. Entities in which the Firm has a controlling financial interest, through ownership of the majority of the entities' voting equity interests, or through other contractual rights that give the Firm control, are consolidated by the Firm. Investments in companies in which the Firm has significant influence over operating and financing decisions (but does not own a majority of the voting equity interests) are accounted for (i) in accordance with the equity method of accounting, or (ii) at fair value if the fair value option was elected. These investments are generally included in other assets, with income or loss included in noninterest revenue. The Firm performs on-going reassessments of: (1) whether entities previously evaluated under the majority voting- interest framework have become VIES, based on certain events, and are therefore subject to the VIE consolidation framework; and (2) whether changes in the facts and circumstances regarding the Firm's involvement with a VIE cause the Firm's consolidation conclusion to change. Refer to Note 14 for further discussion of Firm-sponsored VIES. 527,609 Notes to consolidated financial statements 171 $ 624,151 $ 567,234 The most common type of VIE is an SPE. SPEs are commonly used in securitization transactions in order to isolate certain assets and distribute the cash flows from those assets to investors. The basic SPE structure involves a company selling assets to the SPE; the SPE funds the purchase of those assets by issuing securities to investors. The legal documents that govern the transaction specify how the cash earned on the assets must be allocated to the SPE'S investors and other parties that have rights to those cash flows. SPES are generally structured to insulate investors from claims on the SPE's assets by creditors of other entities, including the creditors of the seller of the assets. The primary beneficiary of a VIE (i.e., the party that has a controlling financial interest) is required to consolidate the assets and liabilities of the VIE. The primary beneficiary is the party that has both (1) the power to direct the activities of the VIE that most significantly impact the VIE's economic performance; and (2) through its interests in the VIE, the VIES are entities that, by design, either (1) lack sufficient equity to permit the entity to finance its activities without additional subordinated financial support from other parties, or (2) have equity investors that do not have the ability to make significant decisions relating to the entity's operations through voting rights, or do not have the obligation to absorb the expected losses, or do not have the right to receive the residual returns of the entity. Variable interest entities Certain Firm-sponsored asset management funds are structured as limited partnerships or limited liability companies. For many of these entities, the Firm is the general partner or managing member, but the non- affiliated partners or members have the ability to remove the Firm as the general partner or managing member without cause (i.e., kick-out rights), based on a simple majority vote, or the non-affiliated partners or members have rights to participate in important decisions. Accordingly, the Firm does not consolidate these voting interest entities. However, in the limited cases where the non-managing partners or members do not have substantive kick-out or participating rights, the Firm evaluates the funds as VIES and consolidates the funds if the Firm is the general partner or managing member and has both power and a potentially significant interest. The Firm's investment companies and asset management funds have investments in both publicly-held and privately- held entities, including investments in buyouts, growth equity and venture opportunities. These investments are accounted for under investment company guidelines and, accordingly, irrespective of the percentage of equity ownership interests held, are carried on the Consolidated balance sheets at fair value, and are recorded in other assets, with income or loss included in noninterest revenue. If consolidated, the Firm retains the accounting under such specialized investment company guidelines. JPMorgan Chase & Co./2023 Form 10-K Total fair value 259,813 $ $ Derivative netting adjustments(f) Level 3 Level 2 259,813 70,086 Securities borrowed $ Federal funds sold and securities purchased under resale agreements Level 1 December 31, 2023 (in millions) Assets and liabilities measured at fair value on a recurring basis The following table presents the assets and liabilities reported at fair value as of December 31, 2023 and 2022, by major product category and fair value hierarchy. Notes to consolidated financial statements 179 JPMorgan Chase & Co./2023 Form 10-K Level 2 or 3 Classification in the fair value hierarchy $ Fair value hierarchy U.S. Treasury, GSES and government agencies (a) the Firm's own credit risk (DVA). Refer to page 192 of this Note. • Fair value is estimated using all available information; the range of potential inputs include: Additionally, adjustments are made to reflect counterparty credit quality (CVA) and the impact of funding (FVA). Refer to page 192 of this Note. Refer to Mortgage servicing rights in Note 15. • Commodity correlation • Commodity volatility • Forward commodity price Commodity derivatives specific inputs include: Equity-IR correlation . • Equity-FX correlation • Equity correlation • Equity volatility • Forward equity price Equity derivatives specific inputs include: • Credit correlation between the underlying debt instruments Credit derivatives specific inputs include: Foreign exchange correlation • Beneficial interests issued by consolidated VIES . 70,086 Transaction prices • Operating performance of the underlying portfolio company Valuations are based on discounted cash flow analyses that consider the embedded derivative and the terms and payment structure of the note. The embedded derivative features are considered using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs, depending on the embedded derivative. The specific inputs used vary according to the nature of the embedded derivative features, as described in the discussion above regarding derivatives valuation. Adjustments are then made to this base valuation to reflect Valuation methodology Structured notes (included in deposits, short-term borrowings and long-term debt) Product/instrument JPMorgan Chase & Co./2023 Form 10-K 178 (a) Excludes certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient. Level 2 or 3 Level 2 or 3 (a) Level 1 Level 2 or 3 Level 3 In the absence of observable market information, valuations are based on the fair value of the underlying assets held by the VIE. Valued using observable market information, where available. • Adjustments to the NAV as required, for restrictions on redemption (e.g., lock-up periods or withdrawal limitations) or where observable activity is limited • NAV is supported by the ability to redeem and purchase at the NAV level Net asset value • Additional available inputs relevant to the investment • Adjustments as required, since comparable public companies are not identical to the company being valued, and for company-specific issues including lack of liquidity • Trading multiples of comparable public companies Trading assets: Debt instruments: Mortgage-backed securities: 4,298 243,578 2,815 485,701 2,373 214,080 269,248 17,980 101 17,879 5,791 7 3,305 2,479 108,732 127 679 107,926 353,198 2,138 192,217 158,843 Total derivative receivables (224,367) Commodity 26,324 1,010 11,297 741,440 272,212 54,864 (484,384) 8,924 527,360 2,964 5,042 (10,397) 205 15,234 4,928 (52,761) 2,522 55,167 18,019 (187,756) 889 204,737 149 551 (9,103) 8,644 Fund investments (e.g., mutual/collective investment funds, private equity funds, hedge funds, and real estate funds) Foreign exchange Equity Interest rate 10 5,858 Obligations of U.S. states and municipalities 143,995 9,998 133,997 U.S. Treasury, GSES and government agencies (a) 77,898 775 77,123 Total mortgage-backed securities 1,374 12 1,362 Commercial nonagency 1,926 5 1,921 74,598 758 73,840 Residential nonagency U.S. GSES and government agencies (a) 5,868 Credit Certificates of deposit, bankers' acceptances and commercial paper 756 Derivative receivables: Total debt and equity instruments Other Physical commodities(b) Equity securities Total debt instruments 2,205 6 2,199 Asset-backed securities 8,556 684 7,872 Loans 33,338 484 32,854 Corporate debt securities 80,582 179 55,557 24,846 Non-U.S. government debt securities 756 Private equity direct investments Mortgage servicing rights Interest rate-FX correlation Off-balance sheet lending-related financial page 285 Note 25 Income taxes page 283 Note 23 Earnings per share page 278 Note 20 Long-term debt instruments, guarantees and other page 277 Accounts payable & other liabilities page 275 Note 18 Leases page 274 Note 16 Premises and equipment page 269 Note 15 other intangible assets Note 19 commitments Litigation Note 28 • Notes to consolidated financial statements 175 Uncertainty adjustments related to unobservable parameters may be made when positions are valued using prices or input parameters to valuation models that are unobservable due to a lack of market activity or The Firm manages certain portfolios of financial instruments on the basis of net open risk exposure and, as permitted by U.S. GAAP, has elected to estimate the fair value of such portfolios on the basis of a transfer of the entire net open risk position in an orderly transaction. Where this is the case, valuation adjustments may be necessary to reflect the cost of exiting a larger-than-normal market-size net open risk position. Where applied, such adjustments are based on factors that a relevant market participant would consider in the transfer of the net open risk position, including the size of the adverse market move that is likely to occur during the period required to sufficiently reduce the net open risk position. Liquidity valuation adjustments are considered where an observable external price or valuation parameter exists but is of lower reliability, potentially due to lower market activity. Liquidity valuation adjustments are made based on current market conditions. Factors that may be considered in determining the liquidity adjustment include analysis of: (1) the estimated bid- offer spread for the instrument being traded; (2) alternative pricing points for similar instruments in active markets; and (3) the range of reasonable values that the price or parameter could take. • • The VCG verifies fair value estimates provided by the risk- taking functions by leveraging independently derived prices, valuation inputs and other market data, where available. Where independent prices or inputs are not available, the VCG performs additional review to ensure the reasonableness of the estimates. The additional review may include evaluating the limited market activity including client unwinds, benchmarking valuation inputs to those used for similar instruments, decomposing the valuation of structured instruments into individual components, comparing expected to actual cash flows, reviewing profit and loss trends, and reviewing trends in collateral valuation. There are also additional levels of management review for more significant or complex positions. The VCG determines any valuation adjustments that may be required to the estimates provided by the risk-taking functions. No adjustments to quoted prices are applied for instruments classified within level 1 of the fair value hierarchy (refer to the discussion below for further information on the fair value hierarchy). For other positions, judgment is required to assess the need for valuation adjustments to appropriately reflect liquidity considerations, unobservable parameters, and, for certain portfolios that meet specified criteria, the size of the net open risk position. The determination of such adjustments follows a consistent framework across the Firm: Price verification process JPMorgan Chase & Co./2023 Form 10-K Risk-taking functions are responsible for providing fair value estimates for assets and liabilities carried on the Consolidated balance sheets at fair value. The Firm's Valuation Control Group ("VCG"), which is part of the Firm's Finance function and independent of the risk-taking functions, is responsible for verifying these estimates and determining any fair value adjustments that may be required to ensure that the Firm's positions are recorded at fair value. In addition, the Firm's Valuation Governance Forum ("VGF"), which is composed of senior finance and risk executives, is responsible for overseeing the management of risks arising from valuation activities conducted across the Firm. The Firmwide VGF is chaired by the Firmwide head of the VCG (under the direction of the Firm's Controller), and includes sub-forums covering the CIB, CCB, CB, AWM and certain corporate functions including Treasury and CIO. Valuation process The Firm uses various methodologies and assumptions in the determination of fair value. The use of different methodologies or assumptions by other market participants compared with those used by the Firm could result in the Firm deriving a different estimate of fair value at the reporting date. The level of precision in estimating unobservable market inputs or other factors can affect the amount of gain or loss recorded for a particular position. Furthermore, while the Firm believes its valuation methods are appropriate and consistent with those of other market participants, the methods and assumptions used reflect management judgment and may vary across the Firm's businesses and portfolios. Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is based on quoted market prices or inputs, where available. If prices or quotes are not available, fair value is based on valuation models and other valuation techniques that consider relevant transaction characteristics (such as maturity) and use, as inputs, observable or unobservable market parameters, including yield curves, interest rates, volatilities, prices (such as commodity, equity or debt prices), correlations, foreign exchange rates and credit curves. Fair value may also incorporate valuation adjustments. JPMorgan Chase carries a portion of its assets and liabilities at fair value. These assets and liabilities are predominantly carried at fair value on a recurring basis (i.e., assets and liabilities that are measured and reported at fair value on the Firm's Consolidated balance sheets). Certain assets, liabilities and unfunded lending-related commitments are measured at fair value on a nonrecurring basis; that is, they are not measured at fair value on an ongoing basis but are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). Note 2 - Fair value measurement JPMorgan Chase & Co./2023 Form 10-K 174 page 298 Note 30 page 291 Goodwill, mortgage servicing rights, and page 261 Note 14 Variable interest entities Note 5 Derivative instruments page 197 Note 3 Fair value option page 175 Note 2 Fair value measurement a detailed description of each policy can be found. The following table identifies JPMorgan Chase's other significant accounting policies and the Note and page where Significant accounting policies Notes to consolidated financial statements 173 JPMorgan Chase & Co./2023 Form 10-K Refer to Note 12 for further information. The adoption of this guidance eliminated the disclosure requirements for TDRs including the requirement to assess whether a modification is reasonably expected or involves a concession. The new guidance requires disclosure for loan modifications to borrowers experiencing financial difficulty consisting of principal forgiveness, interest rate reduction, other-than-insignificant payment delay, term extension or a combination of these modifications. The Firm has defined these types of modifications as financial difficulty modifications ("FDMS"). As a result of the elimination of the requirement to assess whether a modification is reasonably expected or involves a concession, the population of loans considered FDMs differs from those previously considered TDRs. This guidance also requires disclosure of current period gross charge-offs by vintage origination year. This guidance was adopted on January 1, 2023 under the modified retrospective method which resulted in a net decrease to the allowance for credit losses of $587 million and an increase to retained earnings of $446 million, after- tax, predominantly driven by residential real estate and credit card. The Firm elected to apply its non-DCF, portfolio-based allowance approach for modified loans to troubled borrowers for all portfolios except collateral-dependent loans and nonaccrual risk-rated loans which the Firm elected to continue applying a DCF methodology. Refer to Note 13 for a description of the portfolio-based allowance approach and the asset-specific allowance approach. The adoption of this guidance eliminated the accounting and disclosure requirements for TDRs, including the requirement to measure the allowance using a discounted cash flow ("DCF") methodology, and allowed the option of a non-DCF portfolio-based approach for modified loans to troubled borrowers. If a DCF methodology is still applied for these modified loans, the discount rate must be the post- modification effective interest rate, instead of the pre- modification effective interest rate. Financial Instruments - Credit Losses: Troubled Debt Restructurings ("TDRS") Refer to Note 5 and Note 10 for additional information. The adoption of this guidance expanded the ability to hedge a portfolio of fixed-rate assets to allow more types of assets to be included in the portfolio, and to allow more of the portfolio to be hedged. This guidance also clarified the types of derivatives that could be used as hedges, and the balance sheet presentation and disclosure requirements for the hedge accounting adjustments. As permitted by the guidance, the Firm elected to transfer HTM securities to AFS and designated those securities in a portfolio layer method hedge upon adoption. The adoption impact of the transfer on retained earnings was not material. Accounting standards adopted January 1, 2023 Derivatives and Hedging: Fair Value Hedging - Portfolio Layer Method page 203 because they cannot be implied from observable market data. Such prices or parameters must be estimated and are, therefore, subject to management judgment. Adjustments are made to reflect the uncertainty inherent in the resulting valuation estimate. Noninterest revenue and noninterest Note 6 page 255 Note 13 Allowance for credit losses page 235 Note 12 Loans page 232 Note 11 Securities financing activities page 227 Note 10 Investment securities page 225 Note 9 Employee share-based incentives page 222 Note 8 employee benefit plans Pension and other postretirement page 221 Note 7 Interest income and Interest expense page 217 expense Where appropriate, the Firm also applies adjustments to its estimates of fair value in order to appropriately reflect counterparty credit quality (CVA), the Firm's own creditworthiness (DVA) and the impact of funding (FVA), using a consistent framework across the Firm. Refer to Credit and funding adjustments on page 192 of this Note for more information on such adjustments. Valuation model review and approval If prices or quotes are not available for an instrument or a similar instrument, fair value is generally determined using valuation models that consider relevant transaction terms such as maturity and use as inputs market-based or independently sourced parameters. Where this is the case the price verification process described above is applied to the inputs in those models. • Credit spreads • Expected prepayment speed, conditional default rates, loss • Deal-specific payment and loss allocations • Collateral characteristics • Collateralized loan obligations ("CLOS") specific inputs: Current market assumptions related to yield, prepayment speed, conditional default rates and loss severity • ⚫ Deal-specific payment and loss allocations Collateral characteristics Mortgage- and asset-backed securities specific inputs: the following products: In addition, the following inputs to discounted cash flows are used for Discounted cash flows • Relevant broker quotes • • Observable market prices for similar securities on: Credit rating data Level 2 or 3 Physical commodities Level 1 or 2 Interest rate correlation • Bermudan switch value • Interest rate spread volatility • Interest rate volatility Interest rate curve • Level 2 or 3 Level 1 Classifications in the fair value hierarchy Interest rate and FX exotic derivatives specific inputs include: In addition, specific inputs used for derivatives that are valued based on models with significant unobservable inputs are as follows: The key valuation inputs used will depend on the type of derivative and the nature of the underlying instruments and may include equity prices, commodity prices, foreign exchange rates, volatilities, correlations, CDS spreads, recovery rates and prepayment speed. Derivatives that are valued using models such as the Black-Scholes option pricing model, simulation models, or a combination of models that may use observable or unobservable valuation inputs as well as considering the contractual terms. Actively traded derivatives, e.g., exchange-traded derivatives, that are valued using quoted prices. Valuation methodology Derivatives Product/instrument Notes to consolidated financial statements JPMorgan Chase & Co./2023 Form 10-K 177 Valued using observable market prices or data. (484,384) In the absence of quoted market prices, securities are valued based Quoted market prices Collateral characteristics • • Market rates for the respective maturity Derivative features: refer to the discussion of derivatives below for further information • Valuations are based on discounted cash flows, which consider: Valuation methodology Securities financing agreements Product/instrument The following table describes the valuation methodologies generally used by the Firm to measure its significant products/ instruments at fair value, including the general classification of such instruments pursuant to the fair value hierarchy. JPMorgan Chase & Co./2023 Form 10-K 176 A financial instrument's categorization within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement. methodology are unobservable and significant to the fair value measurement. Level 3 - one or more inputs to the valuation Level 2 - inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument. Level 1 - inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active markets. measurement date. The three levels are defined as follows. inputs to the valuation of an asset or liability as of the • • A three-level fair value hierarchy has been established under U.S. GAAP for disclosure of fair value measurements. The fair value hierarchy is based on the observability of Under the Firm's Estimations and Model Risk Management Policy, MRGR reviews and approves new models, as well as material changes to existing models, prior to implementation in the operating environment. In certain circumstances exceptions may be granted to the Firm's policy to allow a model to be used prior to review or approval. MRGR may also require the user to take appropriate actions to mitigate the model risk if it is to be used in the interim. These actions will depend on the model and may include, for example, limitation of trading activity. Fair value hierarchy Where observable market data is available, valuations are based on: Level 1 Classifications in the fair value hierarchy Level 2 or 3 Investment and trading securities sold Loans carried at fair value - conforming residential mortgage loans expected to be value of the underlying loans, which include credit characteristics, portfolio composition, and liquidity. Fair value is based on observable market prices for mortgage-backed Predominantly level 2 securities with similar collateral and incorporates adjustments to these prices to account for differences between the securities and the - Loans consumer Collateral characteristics • Prepayment speed curves developed by the Firm, by industry and credit rating Credit spreads derived from the cost of CDS; or benchmark credit • based on discounted cash flows, which consider the following: Where observable market data is unavailable or limited, valuations are • Observed market prices for similar instruments Relevant broker quotes Observed market prices (circumstances are infrequent) • • lending-related commitments Loans carried at fair value (trading loans and non-trading loans) and associated Loans and lending-related commitments - wholesale Predominantly level 2 540,565 Corporate debt securities Available-for-sale securities: Mortgage-backed securities: U.S. GSES and government agencies (a) Residential nonagency Commercial - nonagency Total mortgage-backed securities U.S. Treasury and government agencies 3 71,500 4,620 Available-for-sale securities: 1,958 78,078 92,060 71,503 4,620 1,958 78,081 92,060 Obligations of U.S. states and municipalities 6,786 3 Total trading assets(d) 453,756 70,880 169 240,207 1,203 (218,214) 23,365 57,485 4,428 (52,774) 9,139 24,982 375 (16,490) 8,867 3,559 625,352 10,682 175,041 833,837 13,591 (568,713) (568,713) For JPMorgan Chase's Consolidated statements of cash flows, cash is defined as those amounts included in cash and due from banks and deposits with banks on the Consolidated balance sheets. 6,786 1,090 Non-U.S. government debt securities 9,105 Total assets measured at fair value on a recurring basis $ Deposits $ 7,544 285,239 $ $ 6,065 1,365,451 26,458 405 14,014 $ Other assets (d) 23,626 (568,713) $ 1,105,603 $ 2,162 $ $ 28,620 Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings $ 7,973 7,973 42,079 19,696 118 239 357 Corporate debt securities Asset-backed securities: Collateralized loan obligations Total available-for-sale securities Other Loans (e) Mortgage servicing rights 5,792 3,085 102,654 102,964 239 40,661 1,418 5,792 3,085 205,857 10,591 151,999 14,391 (9,239) 9,722 U.S. GSES and government agencies (a) Mortgage-backed securities: Debt instruments: Trading assets: Securities borrowed Federal funds sold and securities purchased under resale agreements December 31, 2022 (in millions) Fair value hierarchy 8,546 Residential nonagency 69,737 6,608 7 6,615 Certificates of deposit, bankers' acceptances and commercial paper 2,009 2,009 Non-U.S. government debt securities 18,213 48,429 Obligations of U.S. states and municipalities Commercial nonagency Level 1 Level 2 72,879 771 72,108 Total mortgage-backed securities 1,455 7 1,448 2,503 5 2,498 68,921 759 68,162 70,041 Total fair value 311,883 $ $ $ 33 311,883 70,041 $ $ Derivative netting adjustments(f) Level 3 155 607 66,797 25,626 82,483 2,060 665 85,208 9,595 16,673 2 26,270 18,146 253,188 64 171,482 208,485 2,909 382,876 3,390 292,956 4,069 (271,996) 28,419 18,210 2,178 171,606 79,404 463 26,089 Loans 5,744 759 6,503 Asset-backed securities 2,536 23 2,559 Total debt instruments Equity securities Physical commodities (b) Other Total debt and equity instruments(c) Derivative receivables: Interest rate Credit Foreign exchange Equity Commodity Total derivative receivables Corporate debt securities 151,999 1,401 15,792 1,130,863 (484,384) $ $ $ 1,833 $ 76,551 169,003 18,284 $ 23,656 $ 78,384 1,241,966 $ $ 11,322 758 3,929 6,635 8,522 8,522 3,079 349,625 $ $ 1,758 169,003 20,042 107,292 (228,586) (10,949) (199,643) 827 211,289 147 745 11,293 3,796 232,277 4,409 Accounts payable and other liabilities Total trading liabilities Total derivative payables Commodity Equity Foreign exchange Credit Interest rate Derivative payables: 139,581 37 32,252 38,851 11,896 201,704 6,752 Asset-backed securities: 61,191 100 8,187 13,095 Non-U.S. government debt securities 21,367 Obligations of U.S. states and municipalities 122 Collateralized loan obligations 57,683 91,612 Total mortgage-backed securities 2,803 Commercial - nonagency 3,639 Residential nonagency 85,170 U.S. GSES and government agencies (a) Mortgage-backed securities: U.S. Treasury and government agencies Other (a) Total available-for-sale securities Loanse 100 21,282 21,367 57,805 91,612 2,803 3,639 85,170 | | | | | 35,772 130,926 70,778 2,786 6,752 Debt and equity instruments(c) Trading liabilities: Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings Deposits Total assets measured at fair value on a recurring basis Other assets (d) Mortgage servicing rights 2,786 1,089 12,620 60,887 4,924 250,647 57,649 714 (274,321) (9,217) (232,665) 15,970 754 18,856 4,812 (53,657) 8,804 160 22,748 (16,512) 6,757 2,803 101,522 5,702 624,701 652,733 1,283 5 10,009 10,093 53 (586,372) (586,372) 51,141 177,976 7,038 5 48,189 521 594 9,377 3,368 Trading liabilities: Debt and equity instruments(c) Derivative payables: Interest rate Credit Foreign exchange Equity Commodity Total derivative payables Total trading liabilities Accounts payable and other liabilities Beneficial interests issued by consolidated VIES Long-term debt Total liabilities measured at fair value on a recurring basis $ 98,719 28,032 84 126,835 2,643 284,280 107,224 $ 895,058 $ 24,092 37,801 $ Total liabilities measured at fair value on a recurring basis Long-term debt 1 1 Beneficial interests issued by consolidated VIES 5,637 180,428 40,847 (506,125) (506,125) 10,776 10,813 52 1,617 563,892 531,640 4,556 111,848 3,968 5,874 (10,504) 484 15,894 9,368 (56,443) 115,816 $ Total trading assets(d) 60,198 889,546 27,726 42,182 72,281 $ (586,372) $ 453,711 (a) At December 31, 2023 and 2022, included total U.S. GSE obligations of $78.5 billion and $73.8 billion, respectively, which were mortgage-related. (b) Physical commodities inventories are generally accounted for at the lower of cost or net realizable value. "Net realizable value" is a term defined in U.S. GAAP as not exceeding fair value less costs to sell ("transaction costs"). Transaction costs for the Firm's physical commodities inventories are either not applicable or immaterial to the value of the inventory. Therefore, net realizable value approximates fair value for the Firm's physical commodities inventories. When fair value hedging has been applied (or when net realizable value is below cost), the carrying value of physical commodities approximates fair value, because under fair value hedge accounting, the cost basis is adjusted for changes in fair value. Refer to Note 5 for a further discussion of the Firm's hedge accounting relationships. To provide consistent fair value disclosure information, all physical commodities inventories have been included in each period presented. (c) Balances reflect the reduction of securities owned (long positions) by the amount of identical securities sold but not yet purchased (short positions). JPMorgan Chase & Co./2023 Form 10-K 181 Notes to consolidated financial statements (d) Certain investments that are measured at fair value using the net asset value per share (or its equivalent) as a practical expedient are not required to be classified in the fair value hierarchy. At December 31, 2023 and 2022, the fair values of these investments, which include certain hedge funds, private equity funds, real estate and other funds, were $1.0 billion and $950 million, respectively. Included in these balances at December 31, 2023 and 2022, were trading assets of $42 million and $43 million, respectively, and other assets of $984 million and $907 million, respectively. (e) At December 31, 2023 and 2022, included $10.2 billion and $9.7 billion, respectively, of residential first-lien mortgages, and $6.0 billion and $6.8 billion, respectively, of commercial first-lien mortgages. Residential mortgage loans include conforming mortgage loans originated with the intent to sell to U.S. GSES and government agencies of $2.9 billion and $2.4 billion, respectively. (f) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral received and paid when a legally enforceable master netting agreement exists. The level 3 balances would be reduced if netting were applied, including the netting benefit associated with cash collateral. 182 JPMorgan Chase & Co./2023 Form 10-K JPMorgan Chase & Co./2023 Form 10-K 180 541,419 (506,125) $ $ 87,924 $ agreements and securities loan agreements in general (i) all transactions are terminated and accelerated, (ii) all values of securities or cash held or to be delivered are calculated, and all such sums are netted against each other and (iii) the only remaining payment obligation is of one of the parties to pay the netted termination amount. Typical master netting agreements for these types of transactions also often contain a collateral/margin agreement that provides for a security interest in, or title transfer of, securities or cash collateral/margin to the party that has the right to demand margin (the “demanding party"). The collateral/margin agreement typically requires a party to transfer collateral/margin to the demanding party with a value equal to the amount of the margin deficit on a net basis across all transactions governed by the master netting agreement, less any threshold. The collateral/margin agreement grants to the demanding party, upon default by the counterparty, the right to set-off any amounts payable by the counterparty against any posted collateral or the cash equivalent of any posted collateral/margin. It also grants to the demanding party the right to liquidate collateral/margin and to apply the proceeds to an amount payable by the counterparty. Refer to Note 5 for further discussion of the Firm's derivative instruments. Refer to Note 11 for further discussion of the Firm's securities financing agreements. Statements of cash flows severity 1,285 145 700 (600) (2,402) (646) Commodity (146) (59) 59 (1,306) (290) (11) 219 (279) (144) Total net derivative receivables 673 1,023 (c) (51) (1,931) 928 (384) 191 (25) 47 15 (29) 265 230 Foreign exchange 489 31 151 (144) (187) 144 (422) 62 (80) Equity 1,329 (60) (2,645) (269) (e) 7,973 467 1,281 (188) Other assets 405 Mortgage servicing rights (36) (c) (20) (1,147) (1,011) (147) 1,306 (38) (38) (1,065) 3,079 (c) 293 (e) 525 (120) 2,398 289 (1,120) (1,852) (c) (221) Available-for-sale securities: Corporate debt securities 239 24 (225) Total available-for-sale securities (d) 239 24 (225) (c) Loans 1,418 (843) 304 13 Credit 5 (16) 6 Total debt instruments 2,178 111 1,823 (1) (1,076) 535 (840) 2,138 148 Equity securities 665 (53) (593) (12) 7 23 (172) (41) 114 (238) 484 35 Loans 759 (15) 1,027 (499) (441) 382 (529) 684 30 Asset-backed securities 164 (239) (384) 192 (984) 728 (1,100) 2,373 (302) (c) (b) Net derivative receivables: Interest rate 701 556 251 (255) 654 (1,117) (288) 502 419 (1,315) 8,522 2,135 Total trading assets - debt and equity instruments (218) 127 (422) Physical commodities 2 7 (2) 7 Other 64 (58) 141 (5) 1 (42) 101 (28) 2,909 467 (c) 45 265 31 673 (125) (84) 4 (5) U.S. GSES and government agencies 759 Residential nonagency 28 (1) 7 (5) (12) Commercial - nonagency 29 Mortgage-backed securities: Debt instruments: Trading assets: Sales Settlements(h) Transfers into level 3 Transfers (out of) level 3 Fair value at Dec. 31, 2022 Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2022 Federal funds sold and securities purchased under resale agreements $ -$-$1 $ (1) $ (1) $ 1 $ - $ $ 10 (1) 3 25 81 (92) 494 (338) (4) 84 (70) 155 (153) Corporate debt securities 332 (30) 404 (178) (100) 357 (322) securities (g) Non-U.S. government debt 7 (12) 5 (5) 7 Total mortgage-backed securities 303 30 680 (131) (96) 7 (22) 771 29 Obligations of U.S. states and municipalities 7 322 Purchases January 1, 2022 $ 940 $ Short-term borrowings (c)(f) 1,401 201 - 4,522 $ (1,043) $ (4,345) $ 3 (321) $ 1,833 (24) 1,758 (c)(f) $ 73 (c)(f) - 95 (c)(f) $ 2,162 $ Deposits (14) 758 (82) Fair value measurements using significant unobservable inputs Year ended Fair value Total realized/ December 31, 2023 (in millions) at January unrealized 1, 2023 Transfers into (gains)/losses Purchases Sales Issuances Settlements(h) level 3 Transfers (out of) level 3 Fair value at Dec. 31, 2023 Change in unrealized (gains)/losses related to financial instruments held at Dec. 31, 2023 Liabilities:a 14 Trading liabilities - debt and equity instruments (c) 84 12,679 (11,555) 229 (729) 27,726 2,870 (c)(f) JPMorgan Chase & Co./2023 Form 10-K 187 Notes to consolidated financial statements Fair value measurements using significant unobservable inputs Year ended December 31, 2022 (in millions) Assets: (a) Fair value at Total realized/ unrealized 3,010 (c)(f) gains/ (losses) 24,092 (c) (21) (32) 9 (2) 19 (20) 37 Accounts payable and other liabilities (c) 53 (4) (16) 24 8 (13) 52 (4) Long-term debt 463 36 Corporate debt securities 10% 90% 55% $0 $115 $73 Net foreign exchange derivatives 384bps 128 IR-FX correlation (40)% 60% 20% (66) Discounted cash flows Prepayment speed 11% Option pricing 3,617bps Obps 51% 19% Net credit derivatives 7 233 Discounted cash flows Discounted cash flows 32 Market comparables IR-FX correlation Prepayment speed Credit correlation Credit spread Recovery rate Price (35)% 60% 5% 0% 20% 5% 35% 70% 11% 90% Interest rate curve 17% 20% 12% Net commodity derivatives (279) Option pricing Oil commodity forward $84 / BBL $270 / BBL (19)% $177/BBL Commodity volatility Commodity correlation $2 / MMBTU $6/MMBTU $4 / MMBTU 17% 20% 18% Natural gas commodity forward (30)% 65% (88)% 7% Net equity derivatives (2,402) Option pricing Forward equity price(h) 74% 148% 100% Equity volatility 3% 145% 28% Equity correlation 15% 100% 57% Equity-FX correlation Equity-IR correlation 2% (82)% Interest rate correlation 19% Yield 0% 72% 7% Prepayment speed 3% 12% Average (i) 9% 0% 6% 0% Loss severity 0% 110% 3% Conditional default rate Range of input values Unobservable inputs (8) Principal valuation technique Discounted cash flows Level 3 valuations The Firm has established well-structured processes for determining fair value, including for instruments where fair value is estimated using significant unobservable inputs (level 3). Refer to pages 175-179 of this Note for further information on the Firm's valuation process and a detailed discussion of the determination of fair value for individual financial instruments. Estimating fair value requires the application of judgment. The type and level of judgment required is largely dependent on the amount of observable market information available to the Firm. For instruments valued using internally developed valuation models and other valuation techniques that use significant unobservable inputs and are therefore classified within level 3 of the fair value hierarchy, judgments used to estimate fair value are more significant than those required when estimating the fair value of instruments classified within levels 1 and 2. In arriving at an estimate of fair value for an instrument within level 3, management must first determine the appropriate valuation model or other valuation technique to use. Second, due to the lack of observability of significant inputs, management must assess relevant empirical data in deriving valuation inputs including transaction details, yield curves, interest rates, prepayment speed, default rates, volatilities, correlations, prices (such as commodity, equity or debt prices), valuations of comparable instruments, foreign exchange rates and credit curves. The following table presents the Firm's primary level 3 financial instruments, the valuation techniques used to measure the fair value of those financial instruments, the significant unobservable inputs, the range of values for those inputs and the weighted or arithmetic averages of such inputs. While the determination to classify an instrument within level 3 is based on the significance of the unobservable inputs to the overall fair value measurement, level 3 financial instruments typically include observable components (that is, components that are actively quoted and can be validated to external sources) in addition to the unobservable components. The level 1 and/or level 2 inputs are not included in the table. In addition, the Firm manages the risk of the observable components of level 3 financial instruments using securities and derivative positions that are classified within levels 1 or 2 of the fair value hierarchy. The range of values presented in the table is representative of the highest and lowest level input used to value the significant groups of instruments within a product/instrument classification. Where provided, the weighted averages of the input values presented in the table are calculated based on the fair value of the instruments that the input is being used to value. In the Firm's view, the input range, weighted and arithmetic average values do not reflect the degree of input uncertainty or an assessment of the reasonableness of the Firm's estimates and assumptions. Rather, they reflect the characteristics of the various instruments held by the Firm and the relative distribution of instruments within the range of characteristics. For example, two option contracts may have similar levels of market risk exposure and valuation uncertainty, but may have significantly different implied volatility levels because the option contracts have different underlyings, tenors, or strike prices. The input range and weighted and arithmetic average values will therefore vary from period-to-period and parameter-to-parameter based on the characteristics of the instruments held by the Firm at each balance sheet date. JPMorgan Chase & Co./2023 Form 10-K 183 Notes to consolidated financial statements Level 3 inputs (a) December 31, 2023 Product/Instrument Fair value (in millions) Residential mortgage-backed securities and loans (b) $ 1,743 Commercial mortgage-backed securities and loans (c) 1,460 Market comparables Price $2 $109 $91 Net interest rate derivatives 495 Option pricing Interest rate volatility 25bps 420bps 117bps Interest rate spread volatility 37bps 77bps 64bps Bermudan switch value 0% 54% Price (35)% Market comparables Non-U.S. government debt securities $0 $90 $80 Corporate debt securities 484 Market comparables Price $0 $242 $98 Loans (d) 1,335 Market comparables Price $0 $108 $79 179 98% 31% MSRS $ $ $ Trading assets: Debt instruments: Mortgage-backed securities: U.S. GSES and government - agencies 249 (133) (107) (14) 758 1 Residential nonagency 759 $ $ - $ - $ - $ December 31, 2023 (in millions) Assets: (a) Fair value at January Total realized/ unrealized Fair value measurements using significant unobservable inputs 1, 2023 gains/(losses) Purchases Sales Settlements(h) Transfers into level 3 Transfers (out of) level 3 Fair value at Dec. 31, 2023 Change in unrealized gains/(losses) related to financial instruments held at Dec. 31, 2023 Federal funds sold and securities purchased under resale agreements $ 56- (6) (1) 1 ། 9 Obligations of U.S. states and municipalities 7 1 (1) 3 10 10 Non-U.S. government debt securities 155 74 217 (254) 22 (35) 179 74 775 Year ended (22) (109) 5 (728) 1 Commercial nonagency 7 6 (1) 8 (8) 12 7 Total mortgage-backed securities 771 16 249 (139) 9 463 JPMorgan Chase & Co./2023 Form 10-K Bermudan switch value - The switch value is the difference between the overall value of a Bermudan swaption, which can be exercised at multiple points in time, and its most expensive European swaption and reflects the additional value that the multiple exercise dates provide the holder. Switch values are dependent on market conditions and can vary greatly depending on a number of factors, such as the tenor of the underlying swap as well as the strike price of the option. An increase in switch value, in isolation, would generally result in an increase in a fair value measurement. Interest rate curve - The interest rate curve represents the relationship of interest rates over differing tenors. The interest rate curve is used to set interest rate and foreign exchange derivative cash flows and is also a pricing input used in the discounting of any derivative cash flow. Forward price - The forward price is the price at which the buyer agrees to purchase the asset underlying a forward contract on the predetermined future delivery date, and is such that the value of the contract is zero at inception. The forward price is used as an input in the valuation of certain derivatives and depends on a number of factors including interest rates, the current price of the underlying asset, and the expected income to be received and costs to be incurred by the seller as a result of holding that asset until the delivery date. An increase in the forward can result in an increase or a decrease in a fair value measurement. Changes in level 3 recurring fair value measurements The following tables include a rollforward of the Consolidated balance sheets amounts (including changes in fair value) for financial instruments classified by the Firm within level 3 of the fair value hierarchy for the years ended December 31, 2023, 2022 and 2021. When a determination is made to classify a financial instrument within level 3, the determination is based on the significance of the unobservable inputs to the overall fair value measurement. However, level 3 financial instruments typically include, in addition to the unobservable or level 3 components, observable components (that is, components that are actively quoted and can be validated to external sources); accordingly, the gains and losses in the table below include changes in fair value due in part to observable factors that are part of the valuation methodology. The Firm risk- manages the observable components of level 3 financial instruments using securities and derivative positions that are classified within level 1 or 2 of the fair value hierarchy; as these level 1 and level 2 risk management instruments are not included below, the gains or losses in the following tables do not reflect the effect of the Firm's risk management activities related to such level 3 instruments. Equity correlation 15% 100% 57% Equity-FX correlation (88)% 65% 5% (30)% (19)% 20% 12% 1,239 Discounted cash flows Credit correlation 35% Equity-IR correlation 60% (35)% IR-FX correlation 8,522 Long-term debt, short-term borrowings, and (e) deposits 30,078 Discounted cash flows Option pricing Refer to Note 15 Interest rate volatility 25bps 420bps 117bps Bermudan switch value 0% 54% 19% Interest rate correlation (82)% 90% 19% 70% 51% Yield 5% - Yield The yield of an asset is the interest rate used to discount future cash flows in a discounted cash flow calculation. An increase in the yield, in isolation, would result in a decrease in a fair value measurement. Credit spread - The credit spread is the amount of additional annualized return over the market interest rate that a market participant would demand for taking exposure to the credit risk of an instrument. The credit spread for an instrument forms part of the discount rate used in a discounted cash flow calculation. Generally, an increase in the credit spread would result in a decrease in a fair value measurement. The yield and the credit spread of a particular mortgage- backed security primarily reflect the risk inherent in the instrument. The yield is also impacted by the absolute level of the coupon paid by the instrument (which may not correspond directly to the level of inherent risk). Therefore, the range of yield and credit spreads reflects the range of risk inherent in various instruments owned by the Firm. The risk inherent in mortgage-backed securities is driven by the subordination of the security being valued and the characteristics of the underlying mortgages within the collateralized pool, including borrower FICO scores, LTV ratios for residential mortgages and the nature of the property and/or any tenants for commercial mortgages. For corporate debt securities, obligations of U.S. states and municipalities and other similar instruments, credit spreads reflect the credit quality of the obligor and the tenor of the obligation. Prepayment speed - The prepayment speed is a measure of the voluntary unscheduled principal repayments of a prepayable obligation in a collateralized pool. Prepayment speeds generally decline as borrower delinquencies rise. An increase in prepayment speeds, in isolation, would result in a decrease in a fair value measurement of assets valued at a premium to par and an increase in a fair value measurement of assets valued at a discount to par. Prepayment speeds may vary from collateral pool to collateral pool, and are driven by the type and location of the underlying borrower, and the remaining tenor of the obligation as well as the level and type (e.g., fixed or floating) of interest rate being paid by the borrower. Typically collateral pools with higher borrower credit quality have a higher prepayment rate than those with lower borrower credit quality, all other factors being equal. Conditional default rate - The conditional default rate is a measure of the reduction in the outstanding collateral balance underlying a collateralized obligation as a result of defaults. While there is typically no direct relationship between conditional default rates and prepayment speeds, collateralized obligations for which the underlying collateral has high prepayment speeds will tend to have lower conditional default rates. An increase in conditional default rates would generally be accompanied by an increase in loss severity and an increase in credit spreads. An increase in the conditional default rate, in isolation, would result in a decrease in a fair value measurement. Conditional default rates reflect the quality of the collateral underlying a securitization and the structure of the securitization itself. Based on the types of securities owned in the Firm's market- making portfolios, conditional default rates are most typically at the lower end of the range presented. Loss severity - The loss severity (the inverse concept is the recovery rate) is the expected amount of future realized losses resulting from the ultimate liquidation of a particular loan, expressed as the net amount of loss relative to the outstanding loan balance. An increase in loss severity is generally accompanied by an increase in conditional default rates. An increase in the loss severity, in isolation, would result in a decrease in a fair value measurement. The loss severity applied in valuing a mortgage-backed security depends on factors relating to the underlying mortgages, including the LTV ratio, the nature of the lender's lien on the property and other instrument-specific factors. JPMorgan Chase & Co./2023 Form 10-K 185 Notes to consolidated financial statements Correlation Correlation is a measure of the relationship between the movements of two variables. Correlation is a pricing input for a derivative product where the payoff is driven by one or more underlying risks. Correlation inputs are related to the type of derivative (e.g., interest rate, credit, equity, foreign exchange and commodity) due to the nature of the underlying risks. When parameters are positively correlated, an increase in one parameter will result in an increase in the other parameter. When parameters are negatively correlated, an increase in one parameter will result in a decrease in the other parameter. An increase in correlation can result in an increase or a decrease in a fair value measurement. Given a short correlation position, an increase in correlation, in isolation, would generally result in a decrease in a fair value measurement. The level of correlation used in the valuation of derivatives with multiple underlying risks depends on a number of factors including the nature of those risks. For example, the correlation between two credit risk exposures would be different than that between two interest rate risk exposures. Similarly, the tenor of the transaction may also impact the correlation input, as the relationship between the underlying risks may be different over different time periods. Furthermore, correlation levels are very much dependent on market conditions and could have a relatively wide range of levels within or across asset classes over time, particularly in volatile market conditions. - Volatility Volatility is a measure of the variability in possible returns for an instrument, parameter or market index given how much the particular instrument, parameter or index changes in value over time. Volatility is a pricing input for options, including equity options, commodity options, and interest rate options. Generally, the higher the volatility of the underlying, the riskier the instrument. Given a long position in an option, an increase in volatility, in isolation, would generally result in an increase in a fair value measurement. The level of volatility used in the valuation of a particular option-based derivative depends on a number of factors, including the nature of the risk underlying the option (e.g., the volatility of a particular equity security may be significantly different from that of a particular commodity index), the tenor of the derivative as well as the strike price of the option. The following discussion also provides a description of attributes of the underlying instruments and external market factors that affect the range of inputs used in the valuation of the Firm's positions. 186 The following discussion provides a description of the impact on a fair value measurement of a change in each unobservable input in isolation, and the interrelationship between unobservable inputs, where relevant and significant. The impact of changes in inputs may not be independent, as a change in one unobservable input may give rise to a change in another unobservable input. Where relationships do exist between two unobservable inputs, those relationships are discussed below. Relationships may also exist between observable and unobservable inputs (for example, as observable interest rates rise, unobservable prepayment rates decline); such relationships have not been included in the discussion below. In addition, for each of the individual relationships described below, the inverse relationship would also generally apply. JPMorgan Chase & Co./2023 Form 10-K 20% 12% Loss severity 0% 100% 50% Other level 3 assets and liabilities, net(f) 920 (a) The categories presented in the table have been aggregated based upon the product type, which may differ from their classification on the Consolidated balance sheets. Furthermore, the inputs presented for each valuation technique in the table are, in some cases, not applicable to every instrument valued using the technique as the characteristics of the instruments can differ. (b) Comprises U.S. GSE and government agency securities of $758 million, nonagency securities of $5 million and non-trading loans of $980 million. (c) Comprises nonagency securities of $12 million, trading loans of $65 million and non-trading loans of $1.4 billion. (d) Comprises trading loans of $619 million and non-trading loans of $716 million. (e) Long-term debt, short-term borrowings and deposits include structured notes issued by the Firm that are financial instruments that typically contain embedded derivatives. The estimation of the fair value of structured notes includes the derivative features embedded within the instrument. The significant unobservable inputs are broadly consistent with those presented for derivative receivables. (f) Includes equity securities of $671 million including $544 million in Other assets, for which quoted prices are not readily available and the fair value is generally based on internal valuation techniques such as EBITDA multiples and comparable analysis. All other level 3 assets and liabilities are insignificant both individually and in aggregate. (g) Price is a significant unobservable input for certain instruments. When quoted market prices are not readily available, reliance is generally placed on price- based internal valuation techniques. The price input is expressed assuming a par value of $100. (h) Forward equity price is expressed as a percentage of the current equity price. (i) Amounts represent weighted averages except for derivative related inputs where arithmetic averages are used. 184 Changes in and ranges of unobservable inputs (48) 222 708 1, 2021 Fair value at January Total realized/ unrealized (gains)/losses Purchases Sales Issuances Settlements (h) Transfers into level 3 December 31, 2021 (in millions) Transfers (out of) level 3 Change in unrealized (gains)/losses related to financial instruments held at Dec. 31, 2021 Liabilities: (a) Deposits $ 2,913 $ Fair value at Dec. 31, 2021 Year ended Fair value measurements using significant unobservable inputs 11 (e) 3,276 98 3,022 538 (c) 16 9 (114) (17) (788) (e) 5,494 98 (239) (1) (c) 306 (80) (59) (c) (c)(f) $ (14) 30 (157) (c) Accounts payable and other liabilities 68 Long-term debt 23,397 64 8 (c) 369 (c)(f) (c) 69 8 13,505 103 (809) (c) (f) (8) 38 (101) (c) $ 431 $ Short-term borrowings 2,420 (1,391) (c)(f) 6,823 (467) (5,308) $ 2 $ 9 (482) $ 2,317 (72) 2,481 233 $ (77) (c) (f) (83) (c)(f) Trading liabilities - debt and equity instruments 51 (8) $ 1,933 (794) 1,301 (1,214) 1,457 (84) (77) 378 (168) 164 831 (111) (335) Physical commodities Other Total trading assets - debt and equity instruments 49 74 (2,813) 662 (433) (1,687) 1,892 332 (16) 994 (669) (287) 648 (873) 708 (20) 76 (99) (2) 2 (7) 26 (2) (30) 1,758 315 171 (3,626) (155) Other assets (1) 162 161 (1) (1) (d) 162 161 (1) (d) 2,305 (87) (c) 612 (439) (965) Mortgage servicing rights 24,374 Loans Corporate debt securities (493) 916 (4) (12) (907) (426) Total net derivative receivables (c) (4,993) 502 1,662 (3,620) 1,031 445 79 (4,894) (145) (c) Available-for-sale securities: Total available-for-sale securities 87 -1--- (a) Level 3 assets at fair value as a percentage of total Firm assets at fair value (including assets measured at fair value on a nonrecurring basis) were 2% at December 31, 2023, 2022 and 2021. Level 3 liabilities at fair value as a percentage of total Firm liabilities at fair value (including liabilities measured at fair value on a nonrecurring basis) were 8% at both December 31, 2023 and December 31, 2022 and 10% at December 31, 2021. (b) All level 3 derivatives are presented on a net basis, irrespective of the underlying counterparty. 22 $ 42 362 47 Valuation adjustments on fair value option elected liabilities The valuation of the Firm's liabilities for which the fair value option has been elected requires consideration of the Firm's own credit risk. DVA on fair value option elected liabilities reflects changes (subsequent to the issuance of the liability) in the Firm's probability of default and LGD, which are estimated based on changes in the Firm's credit spread observed in the bond market. Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue. Unrealized (gains)/losses are reported in OCI. Refer to page 190 in this Note and Note 24 for further information. 192 JPMorgan Chase & Co./2023 Form 10-K $ (731) (480) (3,862) Equity 13 (419) 14 (12) Commodity $ 221 114 2021 2022 $4.6 billion of net gains on liabilities, predominantly driven by a decline in the fair value of long-term debt due to market movements. 2021 $495 million of net gains on assets, driven by gains in net interest rate derivative receivables due to market movements, partially offset by losses in net equity derivative receivables and net commodity derivative receivables due to market movements. $1.1 billion of net gains on liabilities, driven by gains in short-term borrowings due to market movements. Refer to Note 15 for information on MSRs. JPMorgan Chase & Co./2023 Form 10-K 191 Notes to consolidated financial statements Credit and funding adjustments - derivatives Derivatives are generally valued using models that use as their basis observable market parameters. These market parameters generally do not consider factors such as counterparty nonperformance risk, the Firm's own credit quality, and funding costs. Therefore, it is generally necessary to make adjustments to the base estimate of fair value to reflect these factors. CVA represents the adjustment, relative to the relevant benchmark interest rate, necessary to reflect counterparty nonperformance risk. The Firm estimates CVA using a scenario analysis to estimate the expected positive credit exposure across all of the Firm's existing positions with each counterparty, and then estimates losses based on the probability of default and estimated recovery rate as a result of a counterparty credit event considering contractual factors designed to mitigate the Firm's credit exposure, such as collateral and legal rights of offset. The key inputs to this methodology are (i) the probability of a default event occurring for each counterparty, as derived from observed or estimated CDS spreads; and (ii) estimated recovery rates implied by CDS spreads, adjusted to consider the differences in recovery rates as a derivative creditor relative to those reflected in CDS spreads, which generally reflect senior unsecured creditor risk. FVA represents the adjustment to reflect the impact of funding and is recognized where there is evidence that a market participant in the principal market would incorporate it in a transfer of the instrument. The Firm's FVA framework, applied to uncollateralized (including partially collateralized) over-the-counter (“OTC") derivatives incorporates key inputs such as: (i) the expected funding requirements arising from the Firm's positions with each counterparty and collateral arrangements; and (ii) the estimated market funding cost in the principal market which, for derivative liabilities, considers the Firm's credit risk (DVA). For collateralized derivatives, the fair value is estimated by discounting expected future cash flows at the relevant overnight indexed swap rate given the underlying collateral agreement with the counterparty, and therefore a separate FVA is not necessary. The following table provides the impact of credit and funding adjustments on principal transactions revenue in the respective periods, excluding the effect of any associated hedging activities. The FVA presented below includes the impact of the Firm's own credit quality on the inception value of liabilities as well as the impact of changes in the Firm's own credit quality over time. Year ended December 31, (in millions) Credit and funding adjustments: Derivatives CVA Derivatives FVA 2023 (110) 110 (209) (434) (b) Net derivative receivables: D (c) (388) (1,428) 2,279 1,000 (531) (1,855) 2,503 (33) (c) 2,623 31 160 (103) 5 (98) Loans Interest rate prepayment speeds on higher rates. 258 116 Foreign exchange 141 74 (6) 34 146 (12) 6 130 (224) Credit 282 (16) (88) 112 (2,011) (192) 1,789 (225) $7.7 billion of net gains on assets, predominantly driven by gains in net equity derivative receivables due to market movements and gains in MSRS reflecting lower $3.3 billion of net losses on liabilities, predominantly driven by losses in long-term debt due to market movements. Refer to the sections below for additional information. Transfers between levels for instruments carried at fair value on a recurring basis During the year ended December 31, 2023, significant transfers from level 2 into level 3 included the following: • $951 million of gross interest rate derivative receivables as a result of a decrease in observability and an increase in the significance of unobservable inputs and $2.1 billion of gross interest rate derivative payables as a result of transition to term SOFR for certain interest rate options. $1.5 billion of gross equity derivative receivables and $829 million of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. • $1.3 billion of non-trading loans driven by a decrease in observability. During the year ended December 31, 2023, significant Refer to Note 15 for information on MSRs. transfers from level 3 into level 2 included the following: $1.1 billion of total debt and equity instruments, partially due to trading loans, driven by an increase in observability. $921 million of gross interest rate derivative receivables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $2.3 billion of gross equity derivative receivables and $1.7 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $1.1 billion of non-trading loans as a result of an increase in observability and a decrease in the significance of unobservable inputs. During the year ended December 31, 2022, significant transfers from level 2 into level 3 included the following: $2.4 billion of total debt and equity instruments, predominantly due to equity securities of $1.1 billion driven by a decrease in observability predominantly as a result of restricted access to certain markets and trading loans of $925 million driven by a decrease in observability. • • $1.8 billion decrease in gross derivative receivables due to settlements and net transfers largely offset by gains and purchases. predominantly offset by: $1.7 billion increase in non-trading loans largely due to $1.1 billion of loans in CIB associated with First Republic. $549 million increase in MSRs, JPMorgan Chase & Co./2023 Form 10-K 189 Notes to consolidated financial statements (c) Predominantly reported in principal transactions revenue, except for changes in fair value for CCB mortgage loans and lending-related commitments originated with the intent to sell, and mortgage loan purchase commitments, which are reported in mortgage fees and related income. (d) Realized gains/(losses) on AFS securities are reported in investment securities gains/(losses). Unrealized gains/(losses) are reported in OCI. Realized and unrealized gains/(losses) recorded on level 3 AFS securities were not material for the years ended December 31, 2023, 2022 and 2021. (e) Changes in fair value for MSRS are reported in mortgage fees and related income. (f) Realized (gains)/losses due to DVA for fair value option elected liabilities are reported in principal transactions revenue, and were not material for the years ended December 31, 2023, 2022 and 2021. Unrealized (gains)/losses are reported in OCI, and were $(158) million, $(529) million and $258 million for the years ended December 31, 2023, 2022 and 2021, respectively. (g) Loan originations are included in purchases. (h) Includes financial assets and liabilities that have matured, been partially or fully repaid, impacts of modifications, deconsolidations associated with beneficial interests in VIES and other items. Level 3 analysis Consolidated balance sheets changes The following describes significant changes to level 3 assets since December 31, 2022, for those items measured at fair value on a recurring basis. Refer to Assets and liabilities measured at fair value on a nonrecurring basis on page 193 for further information on changes impacting items measured at fair value on a nonrecurring basis. For the year ended December 31, 2023 Level 3 assets were $23.7 billion at December 31, 2023, reflecting an increase of $30 million from December 31, 2022. The increase for the year ended December 31, 2023 was driven by: • • $1.6 billion of gross interest rate derivative receivables and $878 million of gross interest rate derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. $1.6 billion of gross equity derivative receivables and $2.3 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. $1.1 billion of non-trading loans driven by a decrease in observability. • $793 million of long-term debt driven by a decrease in observability and an increase in the significance of unobservable inputs for structured notes. • • • $1.4 billion of total debt and equity instruments, largely due to trading loans, driven by an increase in observability. $1.9 billion of gross equity derivative receivables and $2.1 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $794 million of non-trading loans driven by an increase in observability. $809 million of long-term debt driven by an increase in observability and a decrease in the significance of unobservable inputs for structured notes. All transfers are based on changes in the observability and/or significance of the valuation inputs and are assumed to occur at the beginning of the quarterly reporting period in which they occur. Gains and losses The following describes significant components of total realized/unrealized gains/(losses) for instruments measured at fair value on a recurring basis for the years ended December 31, 2023, 2022 and 2021. These amounts exclude any effects of the Firm's risk management activities where the financial instruments are classified as level 1 and 2 of the fair value hierarchy. Refer to Changes in level 3 recurring fair value measurements rollforward tables on pages 186-190 for further information on these instruments. 2023 • • • • • $1.8 billion of net gains on assets, largely driven by gains in net interest rate derivative receivables due to market movements and gains in MSRS reflecting lower prepayment speeds on higher rates. During the year ended December 31, 2021, significant transfers from level 3 into level 2 included the following: 2022 $1.3 billion of non-trading loans driven by a decrease in observability. due to trading loans, driven by a decrease in observability. 190 JPMorgan Chase & Co./2023 Form 10-K During the year ended December 31, 2022, significant transfers from level 3 into level 2 included the following: • • • • $1.2 billion of total debt and equity instruments, largely due to trading loans, driven by an increase in observability. $1.2 billion of gross interest rate derivative receivables and $807 million of gross interest rate derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $2.2 billion of gross equity derivative receivables and $2.3 billion of gross equity derivative payables as a result of an increase in observability and a decrease in the significance of unobservable inputs. $831 million of non-trading loans driven by an increase in observability. $1.0 billion of long-term debt driven by an increase in observability and a decrease in the significance of unobservable inputs for structured notes. During the year ended December 31, 2021, significant transfers from level 2 into level 3 included the following: • • $1.0 billion of total debt and equity instruments, largely $1.5 billion of gross equity derivative receivables and $1.2 billion of gross equity derivative payables as a result of a decrease in observability and an increase in the significance of unobservable inputs. 162 (12,191) (489) (146) 369 Total net derivative receivables (4,894) 6,726 (c) 1,893 (3,467) 56 587 (261) 673 4,765 (c) Available-for-sale securities: Corporate debt securities 161 89 5 350 (331) 170 215 (114) 83 3 (5) 489 459 1,226 (2,530) 96 (656) 90 (384) 3,435 Commodity (907) 571 110 5 88 (15) 239 (c) Mortgage servicing rights (e) (e) 5,494 2,039 2,198 (822) (936) 7,973 2,039 (c) (c) Other assets 306 194 50 (38) (76) 13 1,418 1,053 5 (d) (d) Total available-for-sale securities 161 5 88 (15) 239 5 (c) Loans 1,933 (158) 568 (261) (886) (831) (103) (29) (271) 2,249 (1,276) (431) 1,378 (1,061) 2,178 (197) (138) Equity securities 473 (377) (2) 1,066 (121) 665 (840) 662 (1,036) 1,457 Total debt instruments 1 (51) 652 (605) (4) 925 (640) 759 (26) Asset-backed securities 26 5 19 (24) (1) 5 (7) 23 Physical commodities (1) 3 2 (c) Net derivative receivables: (b) Interest rate Credit Foreign exchange Equity (16) 187 74 (419) 726 (3,626) 5,016 325 (483) 329 732 (373) 701 332 226 17 (9) (992) 5 2,909 2,445 (1) Other 160 93 37 (221) 1 (6) 64 46 Total trading assets - debt and equity instruments (c) 2,279 (1,082) 2,762 (1,653) (654) (1,188) 2 (230) 405 12 Total mortgage-backed securities 480 (23) 59 59 (24) Obligations of U.S. states and municipalities བྱྱེS® ༔ (110) 1 (1) (5) 4 (1) 8 26 (67) 21 31, 2021 purchased under resale agreements $ -$ - $ - $ - $ - $ - $ - $ - $ - Trading assets: Debt instruments: Mortgage-backed securities: U.S. GSES and government agencies 449 (28) Residential nonagency 28 Commercial nonagency 3 5 222 (7) (17) 14 ཌུརྱ༔] 893 Asset-backed securities 28 Total debt instruments 2,098 Equity securities 476 དྭེཀྑུསཨྰཿསྐྱཊྛི ' (14) 359 (332) (7) (107) 81 (10) (6) 404 Loans Change in unrealized gains/(losses) related to financial instruments held at Dec. 507 182 265 (31) 28 (3) 10 (2) (98) (132) 19 (2) 303 (36) ། (1) 7 Non-U.S. government debt securities Corporate debt securities 2021 (23) (out of) level 3 2,481 (358) $ 531 $ 3,963 (114) $ (4,685) - $ (280) $2,162 Dec. 31, $ (76) 15 (15) 1,401 (c)(f) 90 Trading liabilities - debt and equity instruments 30 (31) (c) (c)(f) Short-term borrowings $ $ 191 Fair value measurements using significant unobservable inputs Year ended (in millions) Fair value December 31, 2022 at January Total realized/ unrealized 1, 2022 (gains)/losses Purchases Sales Issuances Settlements (h) Transfers into level 3 Transfers (out of) level 3 Fair value at Dec. 31, 2022 Change in unrealized (gains)/losses related to financial instruments held at Dec. 31, 2022 Liabilities:(a Deposits $ 2,317 $ (292) (c)(f) (41) 77 - - 57 (c)(f) 84 December 31, 2021 (in millions) Assets: (a) Federal funds sold and securities Fair value measurements using significant unobservable inputs Fair value at January Total realized/ Year ended 1, 2021 Purchases (g) Sales Settlements(h) Transfers into level 3 (8) Fair value at unrealized gains/(losses) JPMorgan Chase & Co./2023 Form 10-K Transfers (c)(f) 188 69 (16) (c) (37) 42 1 (6) 53 Accounts payable and other liabilities Long-term debt (3,869) (c)(f) (c) 24,374 (16) (3,447) 101 (c) 793 (8,876) 12,714 (1,044) 24,092 1,047.9 Federal funds purchased and $ 2,311.5 $ $ 2,311.5 - $2,311.6 $ $2,322.6 $ - $2,322.3 $ Financial liabilities 101.3 1.7 99.6 securities loaned or sold under $ 2,322.6 Deposits 24.7 47.5 8.1 233.3 241.8 liabilities Accounts payable and other 28.2 28.2 repurchase agreements 28.2 24.7 Short-term borrowings (b) 50.6 50.6 50.6 47.5 47.5 24.7 853.9 Federal funds sold and securities 388.6 losses (a) Loans, net of allowance for loan 182.2 160.6 369.8 maturity 1,262.5 Investment securities, held-to- 130.3 Securities borrowed 16.3 16.3 agreements purchased under resale 124.7 130.3 285.6 964.6 Other 199.5 189.1 425.3 342.8 115.3 115.3 115.3 130.3 3.7 3.7 3.7 16.3 1,073.9 101.2 1,250.2 76.3 1.4 74.9 76.1 194.0 241.4 Total estimated fair value 251.2 The Firm's election of fair value includes the following instruments: The Firm has elected to measure certain instruments at fair value for several reasons including to mitigate income statement volatility caused by the differences between the measurement basis of elected instruments (e.g., certain instruments that otherwise would be accounted for on an accrual basis) and the associated risk management arrangements that are accounted for on a fair value basis, as well as to better reflect those instruments that are managed on a fair value basis. The fair value option provides an option to elect fair value for selected financial assets, financial liabilities, unrecognized firm commitments, and written loan commitments. Note 3 - Fair value option JPMorgan Chase & Co./2023 Form 10-K 196 (c) As of December 31, 2023, includes fair value adjustments associated with First Republic for other unfunded commitments to extend credit totaling $1.1 billion recorded in accounts payable and other liabilities on the Consolidated balance sheets. Refer to Notes 28 and 34 for additional information. The Firm does not estimate the fair value of consumer off-balance sheet lending-related commitments. In many cases, the Firm can reduce or cancel these commitments by providing the borrower notice or, in some cases as permitted by law, without notice. Refer to page 177 of this Note for a further discussion of the valuation of lending-related commitments. • (b) Includes the wholesale allowance for lending-related commitments. 3.2 3.2 $ $ $ 2.3 $ 4.8 $ 4.8 $ (a) Excludes the current carrying values of the guarantee liability and the offsetting asset, each of which is recognized at fair value at the inception of the guarantees. • • • All other income 0.1 Principal transactions December 31, (in millions) 2021 2022 2023 The following table presents the changes in fair value included in the Consolidated statements of income for the years ended December 31, 2023, 2022 and 2021, for items for which the fair value option was elected. The profit and loss information presented below only includes the financial instruments that were elected to be measured at fair value; related risk management instruments, which are required to be measured at fair value, are not included in the table. Changes in fair value under the fair value option election Notes to consolidated financial statements 197 JPMorgan Chase & Co./2023 Form 10-K Certain long-term beneficial interests issued by CIB's consolidated securitization trusts where the underlying assets are carried at fair value Structured notes and other hybrid instruments, which are predominantly financial instruments that contain embedded derivatives, that are issued or transacted as part of client-driven activities Owned beneficial interests in securitized financial assets that contain embedded credit derivatives, which would otherwise be required to be separately accounted for as a derivative instrument Certain securities financing agreements Loans purchased or originated as part of securitization warehousing activity, subject to bifurcation accounting, or managed on a fair value basis, including lending- related commitments $ 257.5 $ related commitments $ 216.5 223.6 303.5 51.3 12.6 12.6 12.6 2.8 23.0 303.9 Long-term debt (b) 23.0 consolidated VIES Beneficial interests issued by 256.8 5.6 23.0 252.2 219.3 (a) Fair value is typically estimated using a discounted cash flow model that incorporates the characteristics of the underlying loans (including principal, contractual interest rate and contractual fees) and other key inputs, including expected lifetime credit losses, interest rates, prepayment rates, and primary origination or secondary market spreads. For certain loans, the fair value is measured based on the value of the underlying collateral. Carrying value of the loan takes into account the loan's allowance for loan losses, which represents the loan's expected credit losses over its remaining expected life. The difference between the estimated fair value and carrying value of a loan is generally attributable to changes in market interest rates, including credit spreads, market liquidity premiums and other factors that affect the fair value of a loan but do not affect its carrying value. (b) Includes FHLB advances in level 2 of Long-term debt and Short-term borrowings and the Purchase Money Note in level 3 of Long-term debt associated with First Republic. Refer to Notes 20 and 34 for additional information. Wholesale lending- Level 3 Level 2 Level 1 Carrying value(a)(B) Total estimated fair value Level 3 Level 2 Level 1 Carrying value (a)(b)(c) (in billions) December 31, 2022 Estimated fair value hierarchy December 31, 2023 Estimated fair value hierarchy The majority of the Firm's lending-related commitments are not carried at fair value on a recurring basis on the Consolidated balance sheets. The carrying value and the estimated fair value of these wholesale lending-related commitments were as follows for the periods indicated. Notes to consolidated financial statements 195 JPMorgan Chase & Co./2023 Form 10-K 3.0 $ 124.6 (55) $ (409) (83) 107.1 $ $ Total assets measured at fair value on a nonrecurring basis 1,388 1,352 36 Other assets 679 1,270 627 $ 643 $ $ Loans Total fair value $ Level 3 $ $ Other assets (a) Loans December 31, (in millions) The following table presents the total change in value of assets and liabilities for which fair value adjustments have been recognized for the years ended December 31, 2023, 2022 and 2021, related to assets and liabilities held at those dates. Nonrecurring fair value changes Total liabilities measured at fair value on a nonrecurring basis (a) Included impairments on certain equity method investments, as well as equity securities without readily determinable fair values that were adjusted based on observable price changes in orderly transactions from an identical or similar investment of the same issuer (measurement alternative). Of the $1.3 billion in level 3 assets measured at fair value on a nonrecurring basis as of December 31, 2023, $412 million related to equity securities adjusted based on the measurement alternative. These equity securities are classified as level 3 due to the infrequency of the observable prices and/or the restrictions on the shares. 84 1,979 $ $ $ $ 84 84 Accounts payable and other liabilities 2,658 84 Level 2 Level 1 (in millions) 1,755 $ 1,156 $ 599 Loans Total fair value Other assets Level 3 Level 1 (in millions) December 31, 2023 Fair value hierarchy The following tables present the assets and liabilities held as of December 31, 2023 and 2022, for which nonrecurring fair value adjustments were recorded during the years ended December 31, 2023 and 2022, by major product category and fair value hierarchy. Assets and liabilities measured at fair value on a nonrecurring basis Total changes in fair value recorded(e) Level 2 (a) 52 1,334 December 31, 2022 Fair value hierarchy $ $ $ $ Total liabilities measured at fair value on a nonrecurring basis 3,141 $ 2,490 $ 651 $ - $ Total assets measured at fair value on a nonrecurring basis Accounts payable and other liabilities 1,386 2023 124.7 2022 $ (276) $ (789) $ - $ 29.1 $ 29.1 $ Cash and due from banks Deposits with banks estimated fair value Level 3 Level 2 $ Level 1 Total Total estimated fair value Level 3 Level 2 Level 1 Carrying value December 31, 2022 Estimated fair value hierarchy Carrying value December 31, 2023 Estimated fair value hierarchy 29.1 595.1 0.1 107.0 107.1 Accrued interest and accounts receivable 539.5 0.2 27.7 $ $ - $ 27.7 539.3 27.7 $ 539.5 595.1 0.5 594.6 $ Financial assets (in billions) The following table presents, by fair value hierarchy classification, the carrying values and estimated fair values at December 31, 2023 and 2022, of financial assets and liabilities, excluding financial instruments that are carried at fair value on a recurring basis, and their classification within the fair value hierarchy. As of or for the year ended December 31, The following table presents the carrying value of equity securities without readily determinable fair values held as of December 31, 2023 and 2022, that are measured under the measurement alternative and the related adjustments recorded during the periods presented for those securities with observable price changes. These securities are included in the nonrecurring fair value tables when applicable price changes are observable. In its determination of the new carrying values upon observable price changes, the Firm may adjust the prices if deemed necessary to arrive at the Firm's estimated fair values. Such adjustments may include adjustments to reflect the different rights and obligations of similar securities, and other adjustments that are consistent with the Firm's valuation techniques for private equity direct investments. The Firm measures certain equity securities without readily determinable fair values at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer (i.e., measurement alternative), with such changes recognized in other income. Equity securities without readily determinable fair values Notes to consolidated financial statements 193 (in millions) JPMorgan Chase & Co./2023 Form 10-K (a) Included $(232) million, $(338) million and $379 million for the years ended December 31, 2023, 2022 and 2021, respectively, of net gains/(losses) as a result of the measurement alternative. The current period also included impairments on certain equity method investments. $ (1,065) $ (547) $ 277 Total nonrecurring fair value gains/ (losses) Accounts payable and other liabilities 5 344 (72) Refer to Note 12 for further information about the measurement of collateral-dependent loans. Other assets Carrying value (a) Upward carrying value changes (b) amounts that approximate fair value, due to their short- term nature and generally negligible credit risk. These instruments include cash and due from banks, deposits with banks, federal funds sold, securities purchased under resale agreements and securities borrowed, short-term receivables and accrued interest receivable, short-term borrowings, federal funds purchased, securities loaned and sold under repurchase agreements, accounts payable, and accrued liabilities. In addition, U.S. GAAP requires that the fair value of deposit liabilities with no stated maturity (i.e., demand, savings and certain money market deposits) be equal to their carrying value; recognition of the inherent funding value of these instruments is not permitted. Certain financial instruments that are not carried at fair value on the Consolidated balance sheets are carried at Financial instruments for which carrying value approximates fair value U.S. GAAP requires disclosure of the estimated fair value of certain financial instruments, which are included in the following table. However, this table does not include other items, such as nonfinancial assets, intangible assets, certain financial instruments, and customer relationships. In the opinion of management, these items, in the aggregate, add significant value to JPMorgan Chase. Additional disclosures about the fair value of financial instruments that are not carried on the Consolidated balance sheets at fair value JPMorgan Chase & Co./2023 Form 10-K 194 On January 24, 2024, Visa filed a Current Report on Form 8-K with the SEC announcing that Visa's stockholders approved amendments to its Certificate of Incorporation that redenominate the Visa B shares to Visa Class B-1 common shares ("Visa B-1 shares") and authorize Visa to conduct one or more exchange offers ("the Program") which, if conducted, would have the effect of releasing transfer restrictions on a portion of Visa's B-1 shares through an exchange for Visa Class C common shares ("Visa C shares"). The Program would entitle the Firm to exchange its Visa B-1 shares, for Visa Class B-2 common shares ("Visa B-2 shares") and Visa C shares, through an initial exchange offer if and when conducted by Visa. The Visa B-2 shares would continue to be subject to the transfer restrictions associated with the Visa B shares. The Firm is then entitled to sell the Visa C shares received after a brief lock-up period expires, and Visa is also authorized to extend offers for potential future exchanges, each enabling the release of additional Visa B shares if certain conditions are met. The timing and likelihood of any initial or future exchange offer is dependent upon actions taken by Visa and other factors that may be outside of the Firm's control. In connection with prior sales of Visa B shares, the Firm has entered into derivative instruments with the purchasers of the shares under which the Firm retains the risk associated with changes in the conversion rate. Under the terms of the derivative instruments, the Firm will (a) make or receive payments based on subsequent changes in the conversion rate and (b) make periodic interest payments to the purchasers of the Visa B shares. The payments under the derivative instruments will continue as long as the Visa B shares remain subject to transfer restrictions. The derivative instruments are accounted for at fair value using a discounted cash flow methodology based upon the Firm's estimate of the timing and magnitude of final resolution of the litigation matters. The derivative instruments are recorded in trading liabilities, and changes in fair value are recognized in other income. As of December 31, 2023, the Firm held derivative instruments associated with 23 million Visa B shares that the Firm had previously sold, which are all subject to similar terms and conditions. (a) The period-end carrying values reflect cumulative purchases and sales in addition to upward and downward carrying value changes. (b) The cumulative upward carrying value changes between January 1, 2018 and December 31, 2023 were $1.2 billion. (c) The cumulative downward carrying value changes/impairment between January 1, 2018 and December 31, 2023 were $(1.2) billion. Included in other assets above is the Firm's interest in approximately 37 million Visa Class B common shares (“Visa B shares”). These shares are subject to certain transfer restrictions and are convertible into Visa Class A common shares ("Visa A shares") at a specified conversion rate upon final resolution of certain litigation matters involving Visa. The conversion rate of Visa B shares to Visa A shares was 1.5875 at December 31, 2023 and may be adjusted by Visa depending on developments related to the litigation matters. The outcome of those litigation matters, and the effect that the resolution of those matters may have on the conversion rate, is unknown. Accordingly, as of December 31, 2023, there is significant uncertainty regarding when the transfer restrictions on Visa B shares may be terminated and what the final conversion rate for the Visa B shares will be. As a result of these considerations, as well as differences in voting rights, Visa B shares are not considered to be similar to Visa A shares, and they continue to be held at their nominal carrying value. (826) (325) 4,096 488 4,457 93 2022 2023 Downward carrying value changes/impairment (c) 2021 Principal transactions 588 $ 732 Total changes in fair value recorded(e) 41,469 170,857 131,681 249 38,927 Individuals and Individual Entities (c) 145,849 126,339 725 18,785 130,815 120,424 434 9,957 Asset Managers 420 129,574 166,372 Real Estate Derivatives Off-balance sheet 1,126,781 211,123 915,658 1,006,459 (j) $ 344,893 $ 311,375 $ 185,175 $ 33,518 Total consumer (a) 1,582,277 621,216 961,061 1,351,352 496,550 821,284 854,802 Wholesale (b) 208,261 Loans 52,178 67,471 72,286 21,622 2,950 47,714 Industrials 75,092 26,548 1,335 47,209 72,483 26,960 1,770 43,753 Healthcare 65,025 52,395 9,925 2,451 77,296 95,656 40,511 16,397 38,748 Consumer & Retail 127,086 46,274 2,013 78,799 120,555 45,867 1,650 73,038 Technology, Media & Telecommunications 22,450 (h) Credit exposure Off-balance (k) Derivatives sheet $ 45,403 941 187 3,733 2,674 788 50 3,512 38,685 1,862 5,483 2,905 47,073 30,864 4,272 3,545 38,681 2,605 (a) 4,275 4,105 Long-term debt Short-term borrowings Deposits Total $ 38,604 $ 5,444 654 $ 74,526 350 $ 113,784 $ 31,973 $ 260 $ 24,655 $ 56,888 5,794 170 (a) 11 1 JPMorgan Chase & Co./2023 Form 10-K 201 Notes to consolidated financial statements The table below presents both on-balance sheet and off-balance sheet consumer and wholesale credit exposure by the Firm's three credit portfolio segments as of December 31, 2023 and 2022. The wholesale industry of risk category is generally based on the client or counterparty's primary business activity. 2023 2022 On-balance sheet On-balance sheet December 31, (in millions) Credit exposure (h)(i) Loans Consumer, excluding credit card Credit card(a) $ 455,496 $ 410,093 $ Terms of loan products and collateral coverage are included in the Firm's assessment when extending credit and establishing its allowance for credit losses. Refer to Note 13 for additional information on the allowance for credit losses. The Firm does not believe that its exposure to any particular loan product or industry segment results in a significant concentration of credit risk. The Firm's wholesale exposure is managed through loan syndications and participations, loan sales, securitizations, credit derivatives, master netting agreements, collateral and other risk-reduction techniques. Refer to Note 12 for additional information on loans. In the Firm's consumer portfolio, concentrations are managed primarily by product and by U.S. geographic region, with a key focus on trends and concentrations at the portfolio level, where potential credit risk concentrations can be remedied through changes in underwriting policies and portfolio guidelines. Refer to Note 12 for additional information on the geographic composition of the Firm's consumer loan portfolios. In the wholesale portfolio, credit risk concentrations are evaluated primarily by industry and monitored regularly on both an aggregate portfolio level and on an individual client or counterparty basis. $ 87,200 $ 7,439 $ 77,619 1,874 $172,258 1,655 16 2 1,673 23,169 $ 71,271 $ $ 105,029 (a) Excludes deposits linked to precious metals for which the fair value option has not been elected of $627 million and $602 million for the years ended December 31, 2023 and 2022, respectively. 200 JPMorgan Chase & Co./2023 Form 10-K Note 4 - Credit risk concentrations Concentrations of credit risk arise when a number of clients, counterparties or customers are engaged in similar business activities or activities in the same geographic region, or when they have similar economic features that would cause their ability to meet contractual obligations to be similarly affected by changes in economic conditions. JPMorgan Chase regularly monitors various segments of its credit portfolios to assess potential credit risk concentrations and to obtain additional collateral when deemed necessary and permitted under the Firm's agreements. Senior management is significantly involved in the credit approval and review process, and risk levels are adjusted as needed to reflect the Firm's risk appetite. 5,506 $ 28,252 1,577 40,279 62,613 3,285 4,539 8,066 556 3,387 4,123 Financial Markets Infrastructure 4,251 86 2,155 2,010 4,962 13 3,050 1,899 865 All other(e) 8,689 10,042 5,080 555 10,425 15,009 5,005 567 9,437 Metals & Mining 15,508 4,655 274 10,579 15,915 5,398 475 Securities Firms 134,777 Subtotal 1,264,122 471,980 $ 70,880 $1,326,782 $ 54,864 $1,497,847 (a) Also includes commercial card lending-related commitments primarily in CB and CIB. (b) The industry rankings presented in the table as of December 31, 2022, are based on the industry rankings of the corresponding exposures at December 31, 2023, not actual rankings of such exposures at December 31, 2022. (c) Individuals and Individual Entities predominantly consists of Global Private Bank clients within AWM and J.P. Morgan Wealth Management within CCB, and includes exposure to personal investment companies and personal and testamentary trusts. (d) In addition to the credit risk exposure to states and municipal governments (both U.S. and non-U.S.) at December 31, 2023 and 2022, noted above, the Firm held: $5.9 billion and $6.6 billion, respectively, of trading assets; $21.4 billion and $6.8 billion, respectively, of AFS securities; and $9.9 billion and $19.7 billion, respectively, of HTM securities, issued by U.S. state and municipal governments. Refer to Note 2 and Note 10 for further information. (e) All other includes: SPES and Private education and civic organizations, representing approximately 94% and 6%, respectively, at December 31, 2023 and 95% and 5%, respectively, at December 31, 2022. Refer to Note 14 for more information on exposures to SPES. (f) Receivables from customers reflect held-for-investment margin loans to brokerage clients in CIB, CCB and AWM that are collateralized by assets maintained in the clients' brokerage accounts (including cash on deposit, and primarily liquid and readily marketable debt or equity securities). (g) Excludes cash placed with banks of $614.1 billion and $556.6 billion, at December 31, 2023 and 2022, respectively, which is predominantly placed with various central banks, primarily Federal Reserve Banks. (h) Credit exposure is net of risk participations and excludes the benefit of credit derivatives used in credit portfolio management activities held against derivative receivables or loans and liquid securities and other cash collateral held against derivative receivables. (i) Included credit exposure associated with First Republic consisting of $102.2 billion in the Consumer, excluding credit card portfolio, and $90.6 billion in the Wholesale portfolio predominantly in Real Estate, Asset Managers, and Individuals and Individual Entities. (j) At December 31, 2023 and 2022, included $94 million and $350 million of loans in Business Banking under the PPP, respectively. PPP loans are guaranteed by the SBA. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs, classify as nonaccrual nor record an allowance for loan losses on these loans. (k) Represents lending-related financial instruments. 202 JPMorgan Chase & Co./2023 Form 10-K 70,880 471,980 70,880 31,687 Loans held-for-sale and loans at fair value Receivables from customers (f) 30,018 47,625 97,034 672,472 30,018 4,032 33,711 54,864 536,786 - Total wholesale 16,060 1,341,765 54,864 536,786 Total exposure" (g)(h) $2,924,042 $1,323,706 123,307 87,545 1,146,530 603,670 35,427 35,427 49,257 1,231,214 639,097 $2,582,566 $1,135,647 4,075 702,490 Total 2,973 3,167 3,269 23,842 State & Municipal Govtd (d) 35,986 20,019 442 15,525 33,847 18,147 585 15,115 Oil & Gas 34,475 8,480 9,107 705 36,218 3,396 22,970 1,683 37,960 Banks & Finance Companies 57,177 33,941 2,898 20,338 51,816 32,172 3,246 16,398 Utilities 36,061 7,067 25,598 25,290 38,668 9,632 20,501 2,535 7,138 10,828 21,045 2,387 8,081 10,577 Central Govt Transportation 17,704 5,463 10,669 1,572 19,095 Insurance 13,852 407 5,771 5,121 23,915 Automotive 33,977 17,459 428 16,090 12,955 33,287 529 18,023 Chemicals & Plastics 20,773 6,458 13,874 20,030 14,735 All other income Deposits Short-term 901 901 (183) (183) Federal funds purchased and securities loaned or sold under repurchase agreements (121) (121) 181 Short-term borrowings (a) (567) (567) 473 (2,582) Trading liabilities (2,582) (14) (c) 2,056 1,917 Other assets 282 (4) (d) 278 39 (6) (d) 33 12 (26) (d) Deposits (a) (139) (24) 43 98 (1) (11) (17) 9,088 (980) (c)(d) 4 (17) (976) (a) Unrealized gains/(losses) due to instrument-specific credit risk (DVA) for liabilities for which the fair value option has been elected are recorded in OCI, while realized gains/(losses) are recorded in principal transactions revenue. Realized gains/(losses) due to instrument-specific credit risk recorded in principal transactions revenue were not material for the years ended December 31, 2023, 2022 and 2021. (b) Long-term debt measured at fair value predominantly relates to structured notes. Although the risk associated with the structured notes is actively managed, the gains/(losses) reported in this table do not include the income statement impact of the risk management instruments used to manage such risk. (c) Reported in mortgage fees and related income. (d) Reported in other income. (e) Changes in fair value exclude contractual interest, which is included in interest income and interest expense for all instruments other than certain hybrid financial instruments in CIB. Refer to Note 7 for further information regarding interest income and interest expense. 8,990 (24) (c)(d) (1) | | │ 181 473 69 (366) 69 (366) 43 7 7 Beneficial interests issued by consolidated VIES Other liabilities Long-term debt(a)(b) (16) (5,875) (c)(d) (78) (16) (5,953) (11) (2,215) (794) (1,421) (200) (200) Trading assets: Debt and equity instruments, excluding loans 3,656 3,656 (1,703) (1,703) (2,171) (1) (c) (2,172) Loans reported as trading assets: (112) Changes in instrument- $ (384) $ (112) (499) Principal transactions All other income Total changes in fair value recorded(e) Federal funds sold and securities purchased under resale agreements $ Securities borrowed 300 $ 164 $ 300 $ 164 (384) $ (499) $ $ specific credit risk 248 I 318 (c) (242) 21 (221) (c) 589 (7) 582 Other changes in fair value (c) (c) 427 216 643 (c) (4) 322 specific credit risk 248 (136) (136) 353 Other changes in fair value (c) 3 Determination of instrument-specific credit risk for items for which the fair value option was elected 5 (59) (59) (8) 353 (8) Loans: Changes in instrument- 8 The following describes how the gains and losses that are attributable to changes in instrument-specific credit risk, were determined. • Loans and lending-related commitments: For floating- rate instruments, all changes in value are attributed to instrument-specific credit risk. For fixed-rate instruments, an allocation of the changes in value for the period is made between those changes in value that are interest rate-related and changes in value that are credit-related. Allocations are generally based on an analysis of borrower-specific credit spread and recovery Nonprincipal-protected debt (c) ΝΑ 49,042 ΝΑ ΝΑ 41,176 NA Total long-term debt NA $ 87,924 ΝΑ NA $ 72,281 (10,236) NA 31,105 $ 41,341 52,385 $ 47,407 $ (4,978) $ 54,019 $ 48,582 $ (5,437) Principal-protected debt (d) $ 47,768 $ 38,882 $ (8,886) $ (d) $ Long-term beneficial interests Nonprincipal-protected debt (c) Total long-term beneficial interests 199 Notes to consolidated financial statements Structured note products by balance sheet classification and risk component The following table presents the fair value of structured notes, by balance sheet classification and the primary risk type. December 31, 2023 December 31, 2022 (in millions) Risk exposure Interest rate Credit Foreign exchange Equity Commodity Total structured notes Long-term debt JPMorgan Chase & Co./2023 Form 10-K At December 31, 2023 and 2022, the contractual amount of lending-related commitments for which the fair value option was elected was $9.7 billion and $7.6 billion, respectively, with a corresponding fair value of $97 million and $24 million, respectively. Refer to Note 28 for further information regarding off-balance sheet lending-related financial instruments. (d) Where the Firm issues principal-protected zero-coupon or discount notes, the balance reflects the contractual principal payment at maturity or, if applicable, the contractual principal payment at the Firm's next call date. (a) These balances are excluded from nonaccrual loans as the loans are insured and/or guaranteed by U.S. government agencies. (b) There were no performing loans that were ninety days or more past due as of December 31, 2023 and 2022. (c) Remaining contractual principal is not applicable to nonprincipal-protected structured notes and long-term beneficial interests. Unlike principal-protected structured notes and long-term beneficial interests, for which the Firm is obligated to return a stated amount of principal at maturity, nonprincipal- protected structured notes and long-term beneficial interests do not obligate the Firm to return a stated amount of principal at maturity, but for structured notes to return an amount based on the performance of an underlying variable or derivative feature embedded in the note. However, investors are exposed to the credit risk of the Firm as issuer for both nonprincipal-protected and principal-protected notes. ΝΑ $ 1 ΝΑ NA $ 5 $ ΝΑ $ 1 ΝΑ ΝΑ $ 5 ΝΑ ΝΑ borrowings (3,141) 50,411 principal outstanding principal outstanding Fair value (under) contractual principal outstanding Loans reported as trading assets $ 2,987 $ Loans 838 (2,399) $ 2,517 $ 368 $ (2,149) (106) Fair value 967 principal outstanding Contractual • information, where available, or benchmarking to similar entities or industries. Long-term debt: Changes in value attributable to instrument-specific credit risk were derived principally from observable changes in the Firm's credit spread as observed in the bond market. Securities financing agreements: Generally, for these types of agreements, there is a requirement that collateral be maintained with a market value equal to or in excess of the principal amount loaned; as a result, there would be no adjustment or an immaterial adjustment for instrument-specific credit risk related to these agreements. 198 JPMorgan Chase & Co./2023 Form 10-K Difference between aggregate fair value and aggregate remaining contractual principal balance outstanding The following table reflects the difference between the aggregate fair value and the aggregate remaining contractual principal balance outstanding as of December 31, 2023 and 2022, for loans, long-term debt and long-term beneficial interests for which the fair value option has been elected. December 31, (in millions) Loans Nonaccrual loans 2023 2022 Fair value over/ Fair value over/ (under) contractual Contractual 829 Subtotal 3,825 6,135 (1,688) Loans 38,948 38,060 (888) 42,588 41,135 (1,453) Subtotal Total loans Long-term debt 48,495 46,028 (2,467) 7,823 (1,579) 7,968 9,547 1,320 (2,505) 3,484 1,197 (138) (2,287) 90 or more days past due and government guaranteed (a) 47,270 Loans 59 (6) 124 115 (9) All other performing loans (b) Loans reported as trading assets 65 441 4,196 $ (4,547) 36,300 (3,318) $ 47,823 (a) Exchange-traded derivative balances that relate to futures contracts are settled daily. (b) Includes liquid securities and other cash collateral held at third-party custodians related to derivative instruments where an appropriate legal opinion has been obtained. For some counterparties, the collateral amounts of financial instruments may exceed the derivative receivables and derivative payables balances. Where this is the case, the total amount reported is limited to the net derivative receivables and net derivative payables balances with that counterparty. (c) Derivative collateral relates only to OTC and OTC-cleared derivative instruments. (d) Net derivatives receivable included cash collateral netted of $48.3 billion and $51.5 billion at December 31, 2023 and 2022, respectively. Net derivatives payable included cash collateral netted of $70.0 billion and $69.2 billion at December 31, 2023 and 2022, respectively. Derivative cash collateral relates to OTC and OTC-cleared derivative instruments. JPMorgan Chase & Co./2023 Form 10-K 209 Notes to consolidated financial statements Liquidity risk and credit-related contingent features In addition to the specific market risks introduced by each derivative contract type, derivatives expose JPMorgan Chase to credit risk - the risk that derivative counterparties may fail to meet their payment obligations under the derivative contracts and the collateral, if any, held by the Firm proves to be of insufficient value to cover the payment obligation. It is the policy of JPMorgan Chase to actively pursue, where possible, the use of legally enforceable master netting arrangements and collateral agreements to mitigate derivative counterparty credit risk inherent in derivative receivables. While derivative receivables expose the Firm to credit risk, derivative payables expose the Firm to liquidity risk, as the derivative contracts typically require the Firm to post cash or securities collateral with counterparties as the fair value of the contracts moves in the counterparties' favor or upon specified downgrades in the Firm's and its subsidiaries' respective credit ratings. Certain derivative contracts also provide for termination of the contract, generally upon a downgrade of either the Firm or the counterparty, at the fair value of the derivative contracts. The following table shows the aggregate fair value of net derivative payables related to OTC and OTC-cleared derivatives that contain contingent collateral or termination features that may be triggered upon a ratings downgrade, and the associated collateral the Firm has posted in the normal course of business, at December 31, 2023 and 2022. OTC and OTC-cleared derivative payables containing downgrade triggers (in millions) December 31, 2023 Aggregate fair value of net derivative payables Collateral posted $ 14,655 14,673 $ December 31, 2022 16,023 $ 15,505 Net amounts sheets (7,642) 4,312 184 3,780 31,554 (d) 112 9,021 (8,758) 21,087 (16,512) 624,756 (586,372) (112) 263 4,575 (d) 38,384 9,293 9,293 12,757 12,757 $ 546,972 $ 40,847 $ 637,513 $ 51,141 Collateral not nettable on the Consolidated balance (b)(c) The following table shows the impact of a single-notch and two-notch downgrade of the long-term issuer ratings of JPMorgan and OTC-cleared derivative contracts with contingent collateral or termination features that may be triggered upon a ratings downgrade. Derivatives contracts generally require additional collateral to be posted or terminations to be triggered when the predefined rating threshold is breached. A downgrade by a single rating agency that does not result in a rating lower than a preexisting corresponding rating provided by another major rating agency will generally not result in additional collateral (except in certain instances in which additional initial margin may be required upon a ratings downgrade), nor in termination payment requirements. The liquidity impact in the table is calculated based upon a downgrade below the lowest current rating of the rating agencies referred to in the derivative contract. Liquidity impact of downgrade triggers on OTC and OTC-cleared derivatives (in millions) Contract type Interest rate (a) (b) Foreign exchange (c) Commodity (d) Total Year ended December 31, 2022 (in millions) Contract type (a)(b) Interest rate Foreign exchange (c) Commodity (d) Total Year ended December 31, 2021 (in millions) Contract type Interest rate (a) (b) Foreign exchange (c) Commodity (d) Total Year ended December 31, 2023 The following tables present derivative instruments, by contract type, used in fair value hedge accounting relationships, as well as pre-tax gains/(losses) recorded on such derivatives and the related hedged items for the years ended December 31, 2023, 2022 and 2021, respectively. The Firm includes gains/(losses) on the hedging derivative in the same line item in the Consolidated statements of income as the related hedged item. Fair value hedge gains and losses The following tables provide information related to gains and losses recorded on derivatives based on their hedge accounting designation or purpose. December 31, 2023 (in millions) Single-notch downgrade Two-notch downgrade $ Amount required to settle contracts with termination triggers upon downgrade (b) 75 $ 93 1,153 592 (a) Includes the additional collateral to be posted for initial margin. 11,954 (b) Amounts represent fair values of derivative payables, and do not reflect collateral posted. Single-notch downgrade Two-notch downgrade 128 $ 88 1,293 925 Derivatives executed in contemplation of a sale of the underlying financial asset In certain instances the Firm enters into transactions in which it transfers financial assets but maintains the economic exposure to the transferred assets by entering into a derivative with the same counterparty in contemplation of the initial transfer. The Firm generally accounts for such transfers as collateralized financing transactions as described in Note 11, but in limited circumstances they may qualify to be accounted for as a sale and a derivative under U.S. GAAP. The amount of such transfers accounted for as a sale where the associated derivative was outstanding was not material at both December 31, 2023 and 2022. 210 JPMorgan Chase & Co./2023 Form 10-K Impact of derivatives on the Consolidated statements of income December 31, 2022 Gains/(losses) recorded in income 3,596 8,788 120 (120) 5,376 (5,192) 14,284 (10,504) 537,679 (506,125) 1,019 8,054 (7,572) 482 (1,636) 3 1,674 (1,645) 29 Total credit contracts 11,971 (10,949) 1,022 9,728 (9,217) 511 Foreign exchange contracts: OTC 209,386 (199,173) 10,213 (9,313) 246,457 10,332 1,639 22 Amounts netted Gross derivative on the Consolidated payables balance sheets Net derivative payables Gross derivative payables on the Consolidated balance sheets Net derivative payables $ 161,901 $ (152,467) 76,007 436 (75,729) $ 9,434 278 238,344 (390) (228,586) 46 9,758 $ 190,108 $ (176,890) 97,417 (97,126) 327 (305) 287,852 (274,321) $ 13,218 291 13,531 (231,248) OTC-cleared 552 (26,554) 3,279 33,137 (29,083) 4,054 28,291 (27,103) 1,188 63,136 (56,443) 6,693 58,124 (53,657) 4,467 Total equity contracts Commodity contracts: OTC OTC-cleared Exchange-traded (a) Total commodity contracts Derivative payables with appropriate legal opinion Derivative payables where an appropriate legal opinion has not been either sought or obtained Total derivative payables recognized on the Consolidated balance sheets 29,833 2,639 (27,360) 29,999 (470) 82 Exchange-traded (a) 6 - 6 1,488 20 (1,417) - Total foreign exchange contracts (5,192) 209,944 10,301 247,965 (232,665) 15,209 71 20 15,300 Equity contracts: OTC Exchange-traded (a) (199,643) Income statement impact of excluded components (e) OCI impact Derivatives (c) Primarily consists of hedges of the foreign currency risk of long-term debt and AFS securities for changes in spot foreign currency rates. Gains and losses related to the derivatives and the hedged items due to changes in foreign currency rates and the income statement impact of excluded components were recorded primarily in principal transactions revenue and net interest income. (d) Consists of overall fair value hedges of physical commodities inventories that are generally carried at the lower of cost or net realizable value (net realizable value approximates fair value). Gains and losses were recorded in principal transactions revenue. (e) The assessment of hedge effectiveness excludes certain components of the changes in fair values of the derivatives and hedged items such as forward points on foreign exchange forward contracts, time values and cross-currency basis spreads. Excluded components may impact earnings either through amortization of the initial amount over the life of the derivative or through fair value changes recognized in the current period. (f) Represents the change in value of amounts excluded from the assessment of effectiveness under the amortization approach, predominantly cross- currency basis spreads. The amount excluded at inception of the hedge is recognized in earnings over the life of the derivative. JPMorgan Chase & Co./2023 Form 10-K 211 Notes to consolidated financial statements As of December 31, 2023 and 2022, the following amounts were recorded on the Consolidated balance sheets related to certain cumulative fair value hedge basis adjustments that are expected to reverse through the income statement in future periods as an adjustment to yield. Carrying amount of the hedged items a Cumulative amount of fair value hedging adjustments included in the carrying amount of hedged items: Active hedging Discontinued hedging relationships December 31, 2023 (in millions) Assets Investment securities - AFS (c) $ 151,752 (b) Includes the amortization of income/expense associated with the inception hedge accounting adjustment applied to the hedged item. Excludes the accrual of interest on interest rate swaps and the related hedged items. $ (a) Primarily consists of hedges of the benchmark (e.g., Secured Overnight Financing Rate ("SOFR")) interest rate risk of fixed-rate long-term debt and AFS securities. Gains and losses were recorded in net interest income. (26) OCI impact Derivatives Hedged items Income statement impact Amortization approach Changes in fair value Derivatives - Gains/(losses) recorded in OCI (f) (4,323) $ $ (1,317) (9,609) (15,249) $ 3,765 $ 1,349 9,710 14,824 $ (558) $ $ (439) $ 32 (286) 101 (425) $ (286) $ 32 72 (335) $ (26) 549 $ Liabilities Long-term debt $ 84,073 $ (4,149) $ $ 175,257 $ (11,879) $ Total (1,542) $ (5,691) (3,313) $ (15,192) (a) Excludes physical commodities with a carrying value of $5.6 billion and $26.0 billion at December 31, 2023 and 2022, respectively, to which the Firm applies fair value hedge accounting. As a result of the application of hedge accounting, these inventories are carried at fair value, thus recognizing unrealized gains and losses in current periods. Since the Firm exits these positions at fair value, there is no incremental impact to net income in future periods. (b) Excludes hedged items where only foreign currency risk is the designated hedged risk, as basis adjustments related to foreign currency hedges will not reverse through the income statement in future periods. At December 31, 2023 and 2022, the carrying amount excluded for AFS securities is $19.3 billion and $20.3 billion, respectively, and for long-term debt is zero and $221 million, respectively. (c) Carrying amount represents the amortized cost, net of allowance if applicable. Effective January 1, 2023, the Firm adopted the portfolio layer method hedge accounting guidance. At December 31, 2023, the amortized cost of the portfolio layer method closed portfolios was $83.9 billion, of which $68.0 billion was designated as hedged. The amount designated as hedged is the sum of the notional amounts of all outstanding layers in each portfolio, which includes both spot starting and forward starting layers. The cumulative amount of basis adjustments was $(165) million, which is comprised of $73 million and $(238) million for active and discontinued hedging relationships, respectively. Refer to Note 1 and Note 10 for additional information. (d) Positive (negative) amounts related to assets represent cumulative fair value hedge basis adjustments that will reduce (increase) net interest income in future periods. Positive (negative) amounts related to liabilities represent cumulative fair value hedge basis adjustments that will increase (reduce) net interest income in future periods. (e) Represents basis adjustments existing on the balance sheet date associated with hedged items that have been de-designated from qualifying fair value hedging relationships. 212 JPMorgan Chase & Co./2023 Form 10-K (c) (d)(e) relationships Active hedging Discontinued hedging $ 195,455 $ (2,042) $ (d)(e) relationships Total (2,010) $ (1,461) (9,727) $ Income statement impact of (e) excluded components (11,769) (in millions) Assets Investment securities - AFS Liabilities Long-term debt Cumulative amount of fair value hedging adjustments included in the carrying amount of hedged items: Carrying amount of the hedged items (a)(B) relationships December 31, 2022 Gains/(losses) recorded in income 130 Note 5 - Derivative instruments $ (134) Gains/(losses) recorded in income Income statement impact of (e) excluded components OCI impact Derivatives Hedged items Income statement impact Amortization approach Changes in fair value Derivatives - Gains/(losses) recorded in OCI (f) $ (14,352) $ (1,317) 106 14,047 $ (305) $ (262) $ 1,423 106 (528) 106 130 $ 921 (601) $ $ 1,066 Hedged items Income statement impact Amortization approach Changes in fair value Derivatives - Gains/(losses) recorded in OCI (f) $ 1,554 $ 722 1,227 (1,248) $ 306 $ (15,563) $ 157 239 (601) 239 (134) (706) 521 525 $ 3,503 $ (2,437) $ (483) 2022 (70) 15,400 $ 48 There are three types of hedge accounting designations: fair value hedges, cash flow hedges and net investment hedges. JPMorgan Chase uses fair value hedges primarily to hedge fixed-rate long-term debt, AFS securities and certain commodities inventories. For qualifying fair value hedges, the changes in the fair value of the derivative, and in the value of the hedged item for the risk being hedged, are recognized in earnings. Certain amounts excluded from the assessment of effectiveness are recorded in OCI and recognized in earnings over the life of the derivative. If the hedge relationship is terminated, then the adjustment to the hedged item continues to be reported as part of the basis of the hedged item and, for interest-bearing financial instruments, is amortized to earnings as a yield adjustment. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item primarily net interest income and principal transactions To qualify for hedge accounting, a derivative must be highly effective at reducing the risk associated with the exposure being hedged. In addition, for a derivative to be designated as a hedge, the risk management objective and strategy must be documented. Hedge documentation must identify the derivative hedging instrument, the asset or liability or forecasted transaction and type of risk to be hedged, and how the effectiveness of the derivative is assessed prospectively and retrospectively. To assess effectiveness, the Firm uses statistical methods such as regression analysis, nonstatistical methods such as dollar-value comparisons of the change in the fair value of the derivative to the change in the fair value or cash flows of the hedged item, and qualitative comparisons of critical terms and the evaluation of any changes in those terms. The extent to which a derivative has been, and is expected to continue to be, highly effective at offsetting changes in the fair value or cash flows of the hedged item must be assessed and documented at least quarterly. If it is determined that a derivative is not highly effective at hedging the designated exposure, hedge accounting is discontinued. The Firm applies hedge accounting to certain derivatives executed for risk management purposes - generally interest rate, foreign exchange and commodity derivatives. However, JPMorgan Chase does not seek to apply hedge accounting to all of the derivatives associated with the Firm's risk management activities. For example, the Firm does not apply hedge accounting to purchased CDS used to manage the credit risk of loans and lending-related commitments, because of the difficulties in qualifying such contracts as hedges. For the same reason, the Firm does not apply hedge accounting to certain interest rate, foreign exchange, and commodity derivatives used for risk management purposes. Derivatives designated as hedges Notes to consolidated financial statements 203 JPMorgan Chase & Co./2023 Form 10-K As permitted under U.S. GAAP, the Firm nets derivative assets and liabilities, and the related cash collateral receivables and payables, when a legally enforceable master netting agreement exists between the Firm and the derivative counterparty. Refer to Note 1 for further discussion of the offsetting of assets and liabilities. The accounting for changes in value of a derivative depends on whether or not the transaction has been designated and qualifies for hedge accounting. Derivatives that are not designated as hedges are reported and measured at fair value through earnings. The tabular disclosures on pages 207-214 of this Note provide additional information on the amount of, and reporting for, derivative assets, liabilities, gains and losses. Refer to Notes 2 and 3 for a further discussion of derivatives embedded in structured notes. All free-standing derivatives that the Firm executes for its own account are required to be recorded on the Consolidated balance sheets at fair value. Accounting for derivatives The Firm provides clearing services for clients in which the Firm acts as a clearing member at certain exchanges and clearing houses. The Firm does not reflect the clients' derivative contracts in its Consolidated Financial Statements. Refer to Note 28 for further information on the Firm's clearing services. The Firm enters into OTC derivatives, which are negotiated and settled bilaterally with the derivative counterparty. The Firm also enters into, as principal, certain ETD such as futures and options, and OTC-cleared derivative contracts with CCPS. ETD contracts are generally standardized contracts traded on an exchange and cleared by the CCP, which is the Firm's counterparty from the inception of the transactions. OTC-cleared derivatives are traded on a bilateral basis and then novated to the CCP for clearing. Derivative clearing services Refer to the risk management derivatives gains and losses table on page 214 and the hedge accounting gains and losses tables on pages 211-213 of this Note for more information about risk management derivatives. Derivative counterparties and settlement types Commodities derivatives are used to manage the price risk of certain commodities inventories. Gains or losses on these derivative instruments are expected to substantially offset the depreciation or appreciation of the related inventory. Credit derivatives are used to manage the counterparty credit risk associated with loans and lending-related commitments. Credit derivatives compensate the purchaser when the entity referenced in the contract experiences a credit event, such as bankruptcy or a failure to pay an obligation when due. Credit derivatives primarily consist of CDS. Refer to the Credit derivatives section on pages 214- 216 of this Note for a further discussion of credit derivatives. Foreign currency derivatives are used to manage the foreign exchange risk associated with certain foreign currency-denominated (i.e., non-U.S. dollar) assets and liabilities and forecasted transactions, as well as the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. As a result of fluctuations in foreign currencies, the U.S. dollar- equivalent values of the foreign currency-denominated assets and liabilities or the forecasted revenues or expenses increase or decrease. Gains or losses on the derivative instruments related to these foreign currency-denominated assets or liabilities, or forecasted transactions, are expected to substantially offset this variability. The Firm generally uses interest rate derivatives to manage the risk associated with changes in interest rates. Fixed-rate assets and liabilities appreciate or depreciate in market value as interest rates change. Similarly, interest income and expense increase or decrease as a result of variable- rate assets and liabilities resetting to current market rates, and as a result of the repayment and subsequent origination or issuance of fixed-rate assets and liabilities at current market rates. Gains and losses on the derivative instruments related to these assets and liabilities are expected to substantially offset this variability. The Firm manages certain market and credit risk exposures using derivative instruments, including derivatives in hedge accounting relationships and other derivatives that are used to manage risks associated with specified assets and liabilities. Risk management derivatives The majority of the Firm's derivatives are entered into for market-making purposes. Clients use derivatives to mitigate or modify interest rate, credit, foreign exchange, equity and commodity risks. The Firm actively manages the risks from its exposure to these derivatives by entering into other derivative contracts or by purchasing or selling other financial instruments that partially or fully offset the exposure from client derivatives. Market-making derivatives Derivative contracts derive their value from underlying asset prices, indices, reference rates, other inputs or a combination of these factors and may expose counterparties to risks and rewards of an underlying asset or liability without having to initially invest in, own or exchange the asset or liability. JPMorgan Chase makes markets in derivatives for clients and also uses derivatives to hedge or manage its own risk exposures. Predominantly all of the Firm's derivatives are entered into for market- making or risk management purposes. revenue. Effective January 1, 2023, the Firm adopted the new portfolio layer method hedge accounting guidance which expanded the ability to hedge a portfolio of fixed-rate assets to allow more types of assets to be included in the portfolio, and to allow more of the portfolio to be hedged. The Firm employs the Portfolio Layer Method to manage the interest rate risk of portfolios of fixed-rate assets. Throughout the life of the open hedge, basis adjustments are maintained at the portfolio level and are only allocated to individual assets under certain circumstances. These include instances where the portfolio amount falls below the hedged layer amounts, or in cases of voluntary de- designation. JPMorgan Chase uses cash flow hedges primarily to hedge the exposure to variability in forecasted cash flows from floating-rate assets and liabilities and foreign currency- denominated revenue and expense. For qualifying cash flow hedges, changes in the fair value of the derivative are recorded in OCI and recognized in earnings as the hedged item affects earnings. Derivative amounts affecting earnings are recognized consistent with the classification of the hedged item - primarily noninterest revenue, net interest income and compensation expense. If the hedge relationship is terminated, then the change in value of the derivative recorded in AOCI is recognized in earnings when the cash flows that were hedged affect earnings. For hedge relationships that are discontinued because a forecasted transaction is expected to not occur according to the original hedge forecast, any related derivative values recorded in AOCI are immediately recognized in earnings. JPMorgan Chase uses net investment hedges to protect the value of the Firm's net investments in certain non-U.S. subsidiaries or branches whose functional currencies are not the U.S. dollar. For qualifying net investment hedges, changes in the fair value of the derivatives due to changes in spot foreign exchange rates are recorded in OCI as translation adjustments. Amounts excluded from the assessment of effectiveness are recorded directly in earnings. (163) $ (528) $ (108) $ Hedge foreign currency-denominated assets and liabilities Hedge foreign currency-denominated forecasted revenue and expense • Foreign exchange Corporate Cash flow hedge 211-212 Corporate Fair value hedge 36 Hedge fixed rate assets and liabilities Hedge floating-rate assets and liabilities Manage specifically identified risk exposures in qualifying hedge accounting relationships: • Interest rate Designation and disclosure segment or unit reference Use of Derivative Type of Derivative Page Affected The following table outlines the Firm's primary uses of derivatives and the related hedge accounting designation or disclosure category. JPMorgan Chase & Co./2023 Form 10-K 204 • Interest rate Foreign exchange Amounts netted Amount of additional collateral to be posted upon downgrade (a) OTC-cleared The following table summarizes information on derivative receivables and payables (before and after netting adjustments) that are reflected on the Firm's Consolidated balance sheets as of December 31, 2023 and 2022, by accounting designation (e.g., whether the derivatives were designated in qualifying hedge accounting relationships or not) and contract type. Free-standing derivative receivables and payables (a) Gross derivative receivables Gross derivative payables December 31, 2023 (in millions) Not designated as hedges Designated as hedges Total derivative receivables Net derivative receivables (b) Not designated as hedges Designated as hedges Total derivative payables Net derivative payables Trading assets and liabilities Interest rate $ 250,689 $ 2 Impact of derivatives on the Consolidated balance sheets Credit JPMorgan Chase & Co./2023 Form 10-K While the notional amounts disclosed above give an indication of the volume of the Firm's derivatives activity, the notional amounts significantly exceed, in the Firm's view, the possible losses that could arise from such transactions. For most derivative contracts, the notional amount is not exchanged; it is simply a reference amount used to calculate payments. Swaps 115 136 Spot, futures and forwards 157 136 Written options 130 117 Purchased options 115 98 Total commodity contracts 517 487 Total derivative notional amounts $ 49,813 $ 49,476 (a) Refer to the Credit derivatives discussion on pages 214-216 for more information on volumes and types of credit derivative contracts. (b) Represents the sum of gross long and gross short third-party notional derivative contracts. 206 9,654 $ 250,691 9,654 $ 26,324 551 65,811 9,368 16,378 5,874 Total fair value of trading assets and liabilities $ 538,270 $ 978 $ 539,248 $ 54,864 40,847 $ 545,240 $ 1,732 $ 546,972 $ Gross derivative payables Gross derivative receivables December 31, 2022 Not designated (in millions) as hedges Designated as hedges Total derivative receivables Net derivative receivables(b) Not designated as hedges Designated as hedges - 12,620 1,089 12,038 212,263 $ 240,482 $ 240,482 $ 11,896 12,038 - Foreign exchange 205,010 765 205,775 18,019 210,623 Commodity contracts 1,640 Commodity 57,689 15,228 57,689 4,928 65,811 211 15,439 5,042 16,286 92 Equity Total equity contracts 1,944 2,272 214 Corporate, CIB 214 Market-making derivatives and other activities: • Various • Various Market-making and related risk management Other derivatives Market-making and other Market-making and other CIB 214 CIB, AWM, 214 Corporate 205 JPMorgan Chase & Co./2023 Form 10-K Notes to consolidated financial statements Notional amount of derivative contracts The following table summarizes the notional amount of free-standing derivative contracts outstanding as of December 31, 2023 and 2022. 2023 Interest rate contracts CIB, AWM 214 CCB Specified risk management Fair value hedge Corporate 213 211-212 Cash flow hedge Corporate 213 • Foreign exchange Hedge the value of the Firm's investments in non-U.S. dollar functional currency entities Net investment hedge Corporate Notional amounts" 213 Manage the credit risk associated with wholesale lending exposures Manage the risk associated with certain other specified assets and liabilities • Commodity Manage specifically • Interest rate ⚫ Credit Hedge commodity inventory identified risk exposures not designated in qualifying hedge accounting relationships: Manage the risk associated with mortgage commitments, warehouse loans and MSRS Specified risk management Specified risk management Fair value hedge CIB, AWM 211-212 • Interest rate and foreign exchange Total derivative (b) 2022 830 775 Purchased options 798 759 Total foreign exchange contracts 13,306 12,747 Equity contracts Swaps Futures and forwards Written options Purchased options 639 618 157 110 778 636 698 580 Written options 7,017 6,957 Spot, futures and forwards Swaps $ 23,251 $ 24,491 Futures and forwards 2,690 2,636 Written options 3,370 3,047 2023 Purchased options 2,992 Total interest rate contracts 32,673 33,166 Credit derivatives (a) 1,045 1,132 Foreign exchange contracts Cross-currency swaps 4,721 3,362 Net derivative December 31, (in billions) Trading assets and Exchange-traded (a) Total equity contracts 25,001 (23,677) 1,324 30,462 (29,084) 1,378 30,323 28,467 (25,665) 4,658 (27,109) 1,358 55,463 (52,761) 2,702 58,790 (52,774) 6,016 Commodity contracts: OTC OTC OTC-cleared Equity contracts: 14 42 (9,239) 981 OTC 203,624 (187,295) 16,329 OTC-cleared 469 Exchange-traded (a) 6 Total foreign exchange contracts 204,099 (459) (2) (187,756) 10 4 237,941 1,461 15 16,343 239,417 (216,796) (1,417) (1) (218,214) 21,145 44 21,203 Exchange-traded (a) Total commodity contracts Derivative receivables with appropriate legal opinion Derivative receivables where an appropriate legal opinion has not been either sought or obtained Total derivative receivables recognized on the Consolidated balance sheets $ 54,864 $ 639,593 $ 70,880 (22,461) (23,014) $ 32,403 $ 47,866 JPMorgan Chase & Co./2023 Form 10-K December 31, (in millions) U.S. GAAP nettable derivative payables Interest rate contracts: OTC OTC-cleared Exchange-traded (a) Total interest rate contracts Credit contracts: OTC payables payables $ 539,248 9,232 9,232 8,027 Collateral not nettable on the Consolidated balance sheets (b)(c) Net amounts 208 8,049 133 5,214 (5,190) 13,396 (10,397) 531,221 (484,384) (5,084) 2,965 14,430 (7,633) (1,704) 6,797 10 24 2,999 46,837 (d) 120 9,103 (8,745) 23,653 (16,490) 630,361 (568,713) (112) 8 358 7,163 61,648 (d) (123) 939 8,027 8,474 1,746 10,220 61,913 1,705 25,357 9,139 8,867 62,461 20,758 2,511 62,461 23,269 8,804 6,757 Total fair value of trading assets and liabilities $ 636,251 $ 3,342 $ 639,593 $ 70,880 $ 632,392 $ 5,121 $ 637,513 $ 51,141 (a) Balances exclude structured notes for which the fair value option has been elected. Refer to Note 3 for further information. (b) As permitted under U.S. GAAP, the Firm has elected to net derivative receivables and derivative payables and the related cash collateral receivables and payables when a legally enforceable master netting agreement exists. 207 JPMorgan Chase & Co./2023 Form 10-K Notes to consolidated financial statements Derivatives netting The following tables present, as of December 31, 2023 and 2022, gross and net derivative receivables and payables by contract and settlement type. Derivative receivables and payables, as well as the related cash collateral from the same counterparty, have been netted on the Consolidated balance sheets where the Firm has obtained an appropriate legal opinion with respect to the master netting agreement. Where such a legal opinion has not been either sought or obtained, amounts are not eligible for netting on the Consolidated balance sheets, and those derivative receivables and payables are shown separately in the tables below. In addition to the cash collateral received and transferred that is presented on a net basis with derivative receivables and payables, the Firm receives and transfers additional collateral (financial instruments and cash). These amounts mitigate counterparty credit risk associated with the Firm's derivative instruments, but are not eligible for net presentation: 61,913 23,652 Commodity Equity 754 18,856 liabilities (7,535) Interest rate $ 300,411 $ 4 $ 300,415 $ 28,419 $ 290,291 $ $ 290,291 • $ 15,970 10,329 10,329 Foreign exchange 239,946 1,633 241,579 23,365 9,971 248,911 2,610 9,971 251,521 Credit • 1,090 collateral that consists of liquid securities and other cash collateral held at third-party custodians, which are shown separately as "Collateral not nettable on the Consolidated balance sheets" in the tables below, up to the fair value exposure amount. For the purpose of this disclosure, the definition of liquid securities is consistent with the definition of high quality liquid assets as defined in the LCR rule; (71,275) 144 248,722 (389) (224,367) 13 24,355 $ 203,922 $ (178,261) 93,800 559 298,281 $ 25,661 (93,424) (311) (271,996) 376 248 26,285 (7,226) 411 1,904 (1,877) 27 9,541 • 438 (9,103) 71,419 402 24,198 7,637 OTC the amount of collateral held or transferred that exceeds the fair value exposure at the individual counterparty level, as of the date presented, which is excluded from the tables below; and December 31, (in millions) U.S. GAAP nettable derivative receivables Interest rate contracts: collateral held or transferred that relates to derivative receivables or payables where an appropriate legal opinion has not been either sought or obtained with respect to the master netting agreement, which is excluded from the tables below. OTC-cleared Exchange-traded (a) Credit contracts: OTC 2022 Total interest rate contracts Total credit contracts derivative receivables Net Amounts netted Gross on the derivative Consolidated receivables balance sheets OTC-cleared Amounts netted on the Consolidated balance sheets Net derivative receivables 2023 Foreign exchange contracts: Gross derivative receivables $ 176,901 $ (152,703) Total commissions and other fees $ 6,836 $ 6,581 $ 6,624 (a) Includes travel-related and annuity sales commissions, depositary receipt-related service fees, as well as other service fees, which are recognized as revenue when the services are rendered. $ 2,831 $ 3,046 2,348 2,554 1,402 1,024 Commissions and other fees are earned primarily by CIB, CCB and AWM. Refer to Note 15 for further information on risk management activities and MSRS. Mortgage fees and related income This revenue category reflects CCB's Home Lending production and net mortgage servicing revenue. Production revenue includes fees and income recognized as earned on mortgage loans originated with the intent to sell, and the impact of risk management activities associated with the mortgage pipeline and warehouse loans. Production revenue also includes gains and losses on sales and lower of cost or fair value adjustments on mortgage loans held-for-sale (excluding certain repurchased loans insured by U.S.government agencies), and changes in the fair value of financial instruments measured under the fair value option. Net mortgage servicing revenue includes operating revenue earned from servicing third-party mortgage loans, which is recognized over the period in which the service is provided; changes in the fair value of MSRS; the impact of risk management activities associated with MSRS; and gains and losses on securitization of excess mortgage servicing. Net mortgage servicing revenue also includes gains and losses on sales and lower of cost or fair value adjustments of certain repurchased loans insured by U.S. government agencies. (a) Includes the impact of First Republic. Refer to Note 34 for additional information. Card income This revenue category includes interchange and other income from credit and debit card transactions; and fees earned from processing card transactions for merchants, both of which are recognized when purchases are made by a cardholder and presented net of certain transaction- related costs. Card income also includes account origination costs and annual fees, which are deferred and recognized on a straight-line basis over a 12-month period. Certain credit card products offer the cardholder the ability to earn points based on account activity, which the cardholder can choose to redeem for cash and non-cash rewards. The cost to the Firm related to these proprietary rewards programs varies based on multiple factors including the terms and conditions of the rewards programs, cardholder activity, cardholder reward redemption rates and cardholder reward selections. The Firm maintains a liability for its obligations under its rewards programs and reports the current-period cost as a reduction of card income. Net interest income from mortgage loans is recorded in interest income. 2,310 1,706 Year ended December 31, Administration fees Asset management fees earned primarily by AWM and CCB. Commissions and other fees This revenue category includes commissions and fees from brokerage and custody services, and other products. Brokerage commissions represents commissions earned when the Firm acts as a broker, by facilitating its clients' purchases and sales of securities and other financial instruments. Brokerage commissions are collected and recognized as revenue upon occurrence of the client transaction. The Firm reports certain costs paid to third- party clearing houses and exchanges net against commission revenue. Credit card revenue sharing agreements $ 14,405 Administration fees predominantly include fees for custody, funds services, securities lending and securities clearance. These fees are recorded as revenue over the period in which the related service is provided. 218 JPMorgan Chase & Co./2023 Form 10-K All other commissions and fees (a) The following table presents the components of (in millions) Commissions and other fees 2023 2022 2021 Brokerage commissions $ 2,820 commissions and other fees. The Firm has contractual agreements with numerous co- brand partners that grant the Firm exclusive rights to issue co-branded credit card products and market them to the customers of such partners. These partners endorse the co- brand credit card programs and provide their customer or member lists to the Firm. The partners may also conduct marketing activities and provide rewards redeemable under their own loyalty programs that the Firm will grant to co- brand credit cardholders based on account activity. The terms of these agreements generally range from five to ten years. Operating lease income Interchange and merchant processing income Reward costs and partner payments $ Losses on tax-oriented investments (1,538) 3,654 $ 4,914 (1,491) (1,570) Estimated bargain purchase gain associated with the First Republic acquisition Gain related to the acquisition of CIFM $ 2,843 Gain on sale of Visa B shares 2,775 339 (b) - 914 Refer to Note 2 and 18 for additional information on Visa B shares and operating leases, respectively. $ 14,096 (a) Refer to Note 34 for additional information on the First Republic acquisition. (b) Gain on the original minority interest in CIFM upon the Firm's acquisition of the remaining 51% of the entity. (a) The Firm typically makes payments to the co-brand credit card partners based on the cost of partners' marketing activities and loyalty program rewards provided to credit cardholders, new account originations and sales volumes. Payments to partners based on marketing efforts undertaken by the partners are expensed by the Firm as incurred and reported as marketing expense. Payments for partner loyalty program rewards are reported as a reduction of card income when incurred. Payments to partners based on new credit card account originations are accounted for as direct loan origination costs and are deferred and recognized as a reduction of card income on a straight-line basis over a 12-month period. Payments to partners based on sales volumes are reported as a reduction of card income when the related interchange income is earned. 2021 2023 All other (a) Total card income 2023 2022 2021 $ 31,021 $ 28,085 $ 23,592 (24,601) (22,162) (17,868) (1,636) (1,503) (622) 2022 $ 4,784 $ 4,420 $ 5,102 Card income is earned primarily by CCB, CIB and CB. JPMorgan Chase & Co./2023 Form 10-K 219 Notes to consolidated financial statements Other income This revenue category includes operating lease income, as well as losses associated with the Firm's tax-oriented investments, predominantly alternative energy equity- method investments in CIB. The losses associated with these tax-oriented investments are more than offset by lower income tax expense from the associated tax credits. The following table presents certain components of other income: Year ended December 31, (in millions) (a) Predominantly represents the amortization of account origination costs and annual fees, which are deferred and recognized on a straight-line basis over a 12-month period. $ 15,220 19,957 378 5,082 5,119 Equity 10,229 8,068 Commodity 2,202 2,348 Total trading revenue 24,554 2,787 7,773 1,428 16,325 Private equity losses (94) (45) $ 24,460 $ 19,912 Foreign exchange 1,646 2,691 1,412 1,434 Notes to consolidated financial statements 217 Noninterest expense Year ended December 31, (in millions) 2023 2022 Principal transactions 2021 instrument type Interest rate (a) $ 5,607 $ 3,010 $ Credit (b) (c) Trading revenue by (21) $ 16,304 (a) Includes the impact of changes in funding valuation adjustments on derivatives. (b) Includes the impact of changes in credit valuation adjustments on derivatives, net of the associated hedging activities. Lending- and deposit-related fees are earned by CCB, CIB, CB, and AWM. Asset management fees Investment management fees include fees associated with assets the Firm manages on behalf of its clients, including investors in Firm-sponsored funds and owners of separately managed investment accounts. Management fees are typically based on the value of assets under management and are collected and recognized at the end of each period over which the management services are provided and the value of the managed assets is known. The Firm also receives performance-based management fees, which are earned based on exceeding certain benchmarks or other performance targets and are accrued and recognized when the probability of reversal is remote, typically at the end of the related billing period. All other asset management fees include commissions earned on the sales or distribution of mutual funds to clients. These fees are recorded as revenue at the time the service is rendered or, in the case of certain distribution fees, based on the underlying fund's asset value or investor redemption activity. The following table presents the components of asset management fees. Year ended December 31, (in millions) Asset management fees Investment management fees All other asset management fees commitments are generally short term. Refer to Note 34 for additional information. 2023 2021 (a) $ 14,908 $ 13,765 $ 14,027 312 331 2022 Total asset management fees (a) Includes the amortization of the purchase discount on certain acquired lending-related commitments associated with First Republic, predominantly in AWM and CB. The discount is deferred in other liabilities and recognized on a straight-line basis over the commitment period and was largely recognized in the current year as the 2021 $ 1,472 5,560 (c) Includes net markdowns on held-for-sale positions, primarily unfunded commitments, in the bridge financing portfolio. Principal transactions revenue is earned primarily by CIB. Lending- and deposit-related fees Lending-related fees include fees earned from loan commitments, standby letters of credit, financial guarantees, and other loan-servicing activities. Deposit- related fees include fees earned from performing cash management activities, and providing overdraft and other deposit account services. Lending- and deposit-related fees are recognized over the period in which the related service is provided. Refer to Note 28 for further information on lending-related commitments. The following table presents the components of lending- and deposit-related fees. Year ended December 31, (in millions) 2023 $ 7,098 $ 7,032 2022 (a) Deposit-related fees $ 2,365 5,048 $ 1,468 5,630 $ 7,413 Total lending- and deposit-related fees Lending-related fees Other expense Net interest income Year ended December 31, (in millions) Legal expense Provision for credit losses Net interest income after provision for credit losses $ 79,947 $ 26,097 $ 5,553 $ 66,710 $ 52,311 6,389 (9,256) $ 60,321 $ 61,567 (a) Represents securities that are tax-exempt for U.S. federal income tax purposes. (b) Negative interest and rates reflect the net impact of interest earned offset by fees paid on client-driven prime brokerage securities borrowed transactions. (c) Includes interest earned on brokerage-related held-for-investment customer receivables, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other assets on the Consolidated balance sheets. (d) All other interest-bearing liabilities includes interest expense on brokerage-related customer payables. (e) Includes the accretion of the purchase discount on certain acquired loans and investment securities associated with First Republic. Refer to Note 34 for additional information. 221 Notes to consolidated financial statements Note 8 - Pension and other postretirement employee benefit plans The Firm has various defined benefit pension plans and OPEB plans that provide benefits to its employees in the U.S. and certain non-U.S. locations. Substantially all the defined benefit pension plans are closed to new participants. The principal defined benefit pension plan in the U.S., which covered substantially all U.S. employees, was closed to new participants and frozen for existing participants on January 1, 2020, (and January 1, 2019 for new hires on or after December 2, 2017). Interest credits continue to accrue to participants' accounts based on their accumulated balances. The Firm maintains funded and unfunded postretirement benefit plans that provide medical and life insurance for certain eligible employees and retirees as well as their dependents covered under these programs. None of these plans have a material impact on the Firm's Consolidated Financial Statements. JPMorgan Chase & Co./2023 Form 10-K 9,320 $ 89,267 $ 81,321 other interest-bearing liabilities (d) 9,396 3,246 257 Long-term debt The Firm also provides a qualified defined contribution plan in the U.S. and maintains other similar arrangements in certain non-U.S. locations. The most significant of these plans is the JPMorgan Chase 401(k) Savings Plan ("the 401(k) Savings Plan"), which covers substantially all U.S. employees. Employees can contribute to the 401(k) Savings Plan on a pretax and/or Roth 401(k) after-tax basis. The Firm makes annual matching and pay credit contributions to the 401(k) Savings Plan on behalf of eligible participants. 15,803 4,282 Beneficial interest issued by consolidated VIES 953 226 83 Total interest expense 8,075 The following table presents the pretax benefit obligations, plan assets, the net funded status, and the amounts recorded in AOCI on the Consolidated balance sheets for the Firm's significant defined benefit pension and OPEB plans. As of or for the year ended December 31, (in millions) Projected benefit obligations 2023 2022 2021 $ $ $ (393) $ 1,609 1,216 $ (421) $ Pension and OPEB plans (b) (192) $ 1,408 1,216 (201) 1,333 $ 1,132 1,459 $ (1,129) (a) The service cost component of net periodic defined benefit cost is reported in compensation expense; all other components of net periodic defined benefit costs are reported in other expense in the Consolidated statements of income. (b) Includes pension settlement losses of $92 million and $33 million, respectively, for the years ended December 31, 2022 and 2021. JPMorgan Chase & Co./2023 Form 10-K (b) Trading liabilities - debt and all Total recognized in other comprehensive (income)/loss Total defined contribution plans Fair value of plan assets $ Defined benefit pension and OPEB plans 2023 (14,740) $ 22,013 7,273 2022 (13,545) 19,890 6,345 Net funded status Accumulated other comprehensive income/(loss) (1,517) Total pension and OPEB cost included in noninterest expense (1,916) Gains and losses Gains or losses resulting from changes in the benefit obligation and the fair value of plan assets are recorded in OCI. Amortization of net gains or losses are recognized as part of the net periodic benefit cost over subsequent periods, if, as of the beginning of the year, the net gain or loss exceeds 10% of the greater of the projected benefit obligation or the fair value of the plan assets. Amortization is generally over the average expected remaining lifetime of plan participants, given the frozen status of most plans. For the year ended December 31, 2023, the net gain was attributable to market-driven increases in the fair value of plan assets, partially offset by changes in the discount rate and interest crediting rate. During the year ended December 31, 2022, a remeasurement of the Firm's U.S. principal defined benefit plan in the third quarter, was required as a result of a pension settlement. The remeasurement resulted in a reduction in the fair value of the Firm's U.S. principal defined benefit plan assets, reflecting market conditions at the time of remeasurement, and a reduction in the plan's projected benefit obligation totaling $4.0 billion and $2.6 billion, respectively, resulting in a net decrease of $1.4 billion in pre-tax AOCI. The following table presents the net periodic benefit costs reported in the Consolidated statements of income for the Firm's defined benefit pension, defined contribution and OPEB plans, and pension and OPEB plans. other comprehensive income for the defined benefit Year ended December 31, (in millions) Total net periodic defined benefit plan cost/(credit) (a) The weighted-average discount rate used to value the benefit obligations as of December 31, 2023 and 2022, was 5.16% and 5.14%, respectively. 126 747 1,894 220 JPMorgan Chase & Co./2023 Form 10-K Note 7 - Interest income and Interest expense Interest income and interest expense are recorded in the Consolidated statements of income and classified based on the nature of the underlying asset or liability. Interest income and interest expense includes the current- period interest accruals for financial instruments measured at fair value, except for derivatives and financial instruments containing embedded derivatives that would be separately accounted for in accordance with U.S. GAAP, absent the fair value option election; for those instruments, all changes in fair value including any interest elements, are primarily reported in principal transactions revenue. For financial instruments that are not measured at fair value, the related interest is included within interest income or interest expense, as applicable. Interest income on loans and securities include the amortization and accretion of purchase premiums and discounts, as well as net deferred fees and costs on loans. These amounts are deferred in loans and investment securities, respectively, and recognized on a level-yield basis. Refer to Notes 10, 11, 12, and 20 for further information on accounting for interest income and interest expense related to investment securities, securities financing activities (i.e., securities purchased or sold under resale or repurchase agreements; securities borrowed; and securities loaned), loans and long-term debt, respectively. Refer to Note 32 for additional information on noninterest revenue and expense by segment. The following table presents the components of interest income and interest expense: Loans Taxable securities Non-taxable securities (a) 2023 2022 2021 (e) $ 83,384 17,390 Year ended December 31, (in millions) Interest income $52,736 $ 41,537 In November 2023, the FDIC approved a final rule to implement a special assessment intended to recover losses to the Deposit Insurance Fund (“DIF”) arising from the protection of uninsured depositors resulting from the systemic risk determination made on March 12, 2023. The final rule imposed a special assessment at a quarterly rate of 3.36 basis points on insured depository institutions whose estimated uninsured deposits were over $5.0 billion as of December 31, 2022. In the fourth quarter of 2023, the Firm recognized the estimated special assessment expense of $2.9 billion (pre-tax). (a) Included the $2.9 billion FDIC special assessment. (b) Included payments to the FDIC in the second quarter of 2023 with respect to First Republic individuals who were not employees of the Firm until July 2, 2023, as well as $360 million restructuring and integration costs. Refer to Note 34 for additional information on the First Republic acquisition. FDIC-related expense First Republic-related expense 2023 2022 2021 1,436 $ FDIC Special Assessment 266 426 (a) 4,203 860 730 (b) 1,060 $ Other expense on the Firm's Consolidated statements of income included: 10,372 1,336 9,039 512 (c) 7,669 3,763 894 $170,588 21,797 $92,807 $ 57,864 Interest bearing deposits Federal funds purchased and securities loaned or sold under repurchase agreements $ 40,016 $ 10,082 $ 531 13,259 3,721 274 Short-term borrowings Deposits with banks 6,460 (385) 7,983 975 1,063 Total investment securities Trading assets - debt instruments Federal funds sold and securities (e) 18,726 11,347 7,523 2,237 15,950 6,825 purchased under resale agreements 15,079 4,632 958 Securities borrowed (b) 9,053 Trading revenue is presented primarily by instrument type. The Firm's client-driven market-making businesses generally utilize a variety of instrument types in connection with their market-making and related risk-management activities; accordingly, the trading revenue presented in the table below is not representative of the total revenue of any individual LOB. The following table presents the components of card income: Year ended December 31, (in millions) In the financial commodity markets, the Firm transacts in OTC derivatives (e.g., swaps, forwards, options) and ETD that reference a wide range of underlying commodities. In the physical commodity markets, the Firm primarily purchases and sells precious and base metals and may hold other commodities inventories under financing and other arrangements with clients. (b) Excludes amounts reclassified from AOCI to income on the sale or liquidation of hedged entities. During the year ended December 31, 2023, the Firm reclassified a net pre-tax loss of $(35) million to other revenue including the impact of the acquisition of CIFM. The Firm reclassified net pre-tax gains of $38 million to other income/expense related to the liquidation of certain legal entities during the year ended December 31, 2022. The amount reclassified for the year ended December 31, 2021 was not material. Refer to Note 24 for further information. JPMorgan Chase & Co./2023 Form 10-K 213 Notes to consolidated financial statements Gains and losses on derivatives used for specified risk management purposes The following table presents pre-tax gains/(losses) recorded on a limited number of derivatives, not designated in hedge accounting relationships, that are used to manage risks associated with certain specified assets and liabilities, including certain risks arising from mortgage commitments, warehouse loans, MSRs, wholesale lending exposures, and foreign currency denominated assets and liabilities. Year ended December 31, (in millions) Contract type Interest rate (a) Credit (b) Foreign exchange (c) Total Derivatives gains/(losses) recorded in income 2023 (a) Certain components of hedging derivatives are permitted to be excluded from the assessment of hedge effectiveness, such as forward points on foreign exchange forward contracts. The Firm elects to record changes in fair value of these amounts directly in other income. $2,452 $(228) Amounts recorded in OCI The Firm did not experience any forecasted transactions that failed to occur for the years ended 2023, 2022 and 2021. Over the next 12 months, the Firm expects that approximately $(1.6) billion (after-tax) of net losses recorded in AOCI at December 31, 2023, related to cash flow hedges will be recognized in income. For cash flow hedges that have been terminated, the maximum length of time over which the derivative results recorded in AOCI will be recognized in earnings is approximately six years, corresponding to the timing of the originally hedged forecasted cash flows. For open cash flow hedges, the maximum length of time over which forecasted transactions are hedged is approximately seven years. The Firm's longer-dated forecasted transactions relate to core lending and borrowing activities. Net investment hedge gains and losses The following table presents hedging instruments, by contract type, that were used in net investment hedge accounting relationships, and the pre-tax gains/(losses) recorded on such instruments for the years ended December 31, 2023, 2022 and 2021. Year ended December 31, (in millions) Foreign exchange derivatives 2023 2022 2022 2021 (a)(b) Amounts recorded in OCI $(1,732) Amounts recorded in income $(123) (a)(b) Amounts recorded in OCI $3,591 Amounts recorded in income(a)(b) Amounts recorded in income $384 2021 $ (135) $ Notes to consolidated financial statements The Firm does not use notional amounts of credit derivatives as the primary measure of risk management for such derivatives, because the notional amount does not take into account the probability of the occurrence of a credit event, the recovery value of the reference obligation, or related cash instruments and economic hedges, each of which reduces, in the Firm's view, the risks associated with such derivatives. Total credit derivatives and credit-related notes December 31, 2023 (in millions) Credit derivatives Credit default swaps JPMorgan Chase & Co./2023 Form 10-K Other credit derivatives Total credit derivatives Credit-related notes (b) Total Maximum payout/Notional amount Protection purchased Net protection Protection sold (a) (a) Primarily consists of hedges of SOFR-indexed floating-rate assets. Gains and losses were recorded in net interest income. (b) Primarily consists of hedges of the foreign currency risk of non-U.S. dollar-denominated revenue and expense. The income statement classification of gains and losses follows the hedged item - primarily noninterest revenue and compensation expense. 215 A credit-related note is a funded derivative with a credit risk component where the issuer of the credit-related note purchases from the note investor credit protection on a reference entity or an index. Under the contract, the investor pays the issuer the par value of the note at the inception of the transaction, and in return, the issuer makes periodic payments to the investor, based on the credit risk of the referenced entity. The issuer also repays the investor the par value of the note at maturity unless the reference entity (or one of the entities that makes up a reference index) experiences a specified credit event. If a credit event occurs, the issuer is not obligated to repay the par value of the note, but rather, the issuer pays the investor the difference between the par value of the note and the fair value of the defaulted reference obligation at the time of settlement. Neither party to the credit-related note has recourse to the defaulting reference entity. (441) (2) (578) $ (827) $ 1,078 51 (94) (48) 94 (824) $ 1,078 (a) Primarily represents interest rate derivatives used to hedge the interest rate risk inherent in mortgage commitments, warehouse loans and MSRs, as well as written commitments to originate warehouse loans. Gains and losses were recorded predominantly in mortgage fees and related income. (b) Relates to credit derivatives used to mitigate credit risk associated with lending exposures in the Firm's wholesale businesses. These derivatives do not include credit derivatives used to mitigate counterparty credit risk arising from derivative receivables, which is included in gains and losses on derivatives related to market-making activities and other derivatives. Gains and losses were recorded in principal transactions revenue. (c) Primarily relates to derivatives used to mitigate foreign exchange risk of specified foreign currency-denominated assets and liabilities. Gains and losses were recorded in principal transactions revenue. Gains and losses on derivatives related to market-making activities and other derivatives The Firm makes markets in derivatives in order to meet the needs of customers and uses derivatives to manage certain risks associated with net open risk positions from its market-making activities, including the counterparty credit risk arising from derivative receivables. All derivatives not included in the hedge accounting or specified risk management categories above are included in this category. Gains and losses on these derivatives are The following tables present a summary of the notional amounts of credit derivatives and credit-related notes the Firm sold and purchased as of December 31, 2023 and 2022. Upon a credit event, the Firm as a seller of protection would typically pay out a percentage of the full notional amount of net protection sold, as the amount actually required to be paid on the contracts takes into account the recovery value of the reference obligation at the time of settlement. The Firm manages the credit risk on contracts to sell protection by purchasing protection with identical or similar underlying reference entities. Other purchased protection referenced in the following tables includes credit derivatives bought on related, but not identical, reference positions (including indices, portfolio coverage and other reference points) as well as protection purchased by CIB through credit-related notes. Other purchased protection also includes credit protection against certain loans in the retained lending portfolio through the issuance of credit derivatives and credit-related notes. primarily recorded in principal transactions revenue. Refer to Note 6 for information on principal transactions revenue. Credit derivatives are financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) and which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Credit derivatives expose the protection purchaser to the creditworthiness of the protection seller, as the protection seller is required to make payments under the contract when the reference entity experiences a credit event, such as a bankruptcy, a failure to pay its obligation or a restructuring. The seller of credit protection receives a premium for providing protection but has the risk that the underlying instrument referenced in the contract will be subject to a credit event. The Firm is both a purchaser and seller of protection in the credit derivatives market and uses these derivatives for two primary purposes. First, in its capacity as a market-maker, the Firm actively manages a portfolio of credit derivatives by purchasing and selling credit protection, predominantly on corporate debt obligations, to meet the needs of customers. Second, as an end-user, the Firm uses credit derivatives to manage credit risk associated with lending exposures (loans and unfunded commitments) in its wholesale and consumer businesses and derivatives counterparty exposures in its wholesale businesses, and to manage the credit risk arising from certain financial instruments in the Firm's market-making businesses. Following is a summary of various types of credit derivatives. 214 JPMorgan Chase & Co./2023 Form 10-K Credit default swaps Credit derivatives may reference the credit of either a single reference entity ("single-name"), broad-based index or portfolio. The Firm purchases and sells protection on both single- name and index-reference obligations. Single-name CDS and index CDS contracts are either OTC or OTC-cleared derivative contracts. Single-name CDS are used to manage the default risk of a single reference entity, while index CDS contracts are used to manage the credit risk associated with the broader credit markets or credit market segments. Like the S&P 500 and other market indices, a CDS index consists of a portfolio of CDS across many reference entities. New series of CDS indices are periodically established with a new underlying portfolio of reference entities to reflect changes in the credit markets. If one of the reference entities in the index experiences a credit event, then the reference entity that defaulted is removed from the index. CDS can also be referenced against specific portfolios of reference names or against customized exposure levels: for example, to provide protection against the first $1 million of realized credit losses in a $10 million portfolio of exposure. Such structures are commonly known as tranche CDS. For both single-name CDS contracts and index CDS contracts, upon the occurrence of a credit event, under the terms of a CDS contract neither party to the CDS contract has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value of the reference obligation at settlement of the credit derivative contract, also known as the recovery value. The protection purchaser does not need to hold the debt instrument of the underlying reference entity in order to receive amounts due under the CDS contract when a credit event occurs. Credit-related notes Credit derivatives with identical underlyings (c) (3,525) (2,303) 274 $ 2,113 209 145 483 $ 2,258 Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Year ended December 31, 2022 Amounts reclassified (in millions) Contract type from AOCI to income Interest rate (a) $ (1,775) $ 64 222 Cash flow hedge gains and losses The following tables present derivative instruments, by contract type, used in cash flow hedge accounting relationships, and the pre-tax gains/(losses) recorded on such derivatives, for the years ended December 31, 2023, 2022 and 2021, respectively. The Firm includes the gains/(losses) on the hedging derivative in the same line item in the Consolidated statements of income as the change in cash flows on the related hedged item. Year ended December 31, 2023 (in millions) Contract type Interest rate (a) Foreign exchange (b) Foreign exchange (b) Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Amounts reclassified from AOCI to income Amounts recorded in OCI Total change in OCI for period $ (1,839) Total Total Amounts recorded in OCI from AOCI to income Amounts recorded in OCI Total change in OCI for period Contract type Interest rate (a) $ 1,032 (in millions) $ Total $ 190 1,222 (2,370) 67 $ (3,402) (123) Foreign exchange (b) $ Amounts reclassified Derivatives gains/(losses) recorded in income and other comprehensive income/(loss) Total change in OCI for period $ (153) $ (7,131) $ (6,978) Year ended December 31, 2021 (267) (75) $ (420) $ (7,473) $ (7,053) (342) (sold)/ purchased (d) Other protection purchased(e) $ (6,370) $ (416,097) (126,625) $ 2,324 1,267 $ (1,495) (3,209) Total $ (123,728) $ (381,802) $ (37,192) $ (542,722) $ 3,591 $ (4,704) $ 829 (1,942) $ (1,113) (a) The ratings scale is primarily based on external credit ratings defined by S&P and Moody's. (b) Amounts are shown on a gross basis, before the benefit of legally enforceable master netting agreements including cash collateral netting. 216 JPMorgan Chase & Co./2023 Form 10-K (87,011) $ (30,822) $ (90,484) $ (294,791) (33,244) Noninvestment-grade December 31, 2022 (in millions) <1 year 1-5 years >5 years $ (489,018) $ Total notional amount 3,659 2,466 6,125 Note 6 - Noninterest revenue and noninterest expense $ (1,144) (1,583) $ (2,727) $ 3,398 Fair value of receivables (b) Fair value of payables Net fair value Risk rating of reference entity Investment-grade $ 2,515 883 Noninterest revenue The Firm records noninterest revenue from certain contracts with customers in investment banking fees, deposit-related fees, asset management fees, commissions and other fees, and components of card income. The related contracts are often terminable on demand and the Firm has no remaining obligation to deliver future services. For arrangements with a fixed term, the Firm may commit to deliver services in the future. Revenue associated with these remaining performance obligations typically depends on the occurrence of future events or underlying asset values, and is not recognized until the outcome of those events or values are known. Investment banking fees 4,394 Total investment banking fees $ 6,519 $ 6,686 $ 13,216 Investment banking fees are earned primarily by CIB. Principal transactions Principal transactions revenue is driven by many factors, including: the bid-offer spread, which is the difference between the price at which a market participant is willing and able to sell an instrument to the Firm and the price at which another market participant is willing and able to buy it from the Firm, and vice versa; and realized and unrealized gains and losses on financial instruments and commodities transactions, including those accounted for under the fair value option, primarily used in client-driven market-making activities. 2,979 Realized gains and losses result from the sale of instruments, closing out or termination of transactions, or interim cash payments. In connection with its client-driven market-making activities, the Firm transacts in debt and equity instruments, derivatives and commodities, including physical commodities inventories and financial instruments that reference commodities. Principal transactions revenue also includes realized and unrealized gains and losses related to: • • derivatives designated in qualifying hedge accounting relationships, primarily fair value hedges of commodity and foreign exchange risk; derivatives used for specific risk management purposes, primarily to mitigate credit, foreign exchange and interest rate risks. Refer to Note 5 for further information on the income statement classification of gains and losses from derivatives activities. - Unrealized gains and losses result from changes in valuation. (383,285) $ (105,733) 2,760 3,707 This revenue category includes debt and equity underwriting and advisory fees. As an underwriter, the Firm helps clients raise capital via public offering and private placement of various types of debt and equity instruments. Underwriting fees are primarily based on the issuance price and quantity of the underlying instruments, and are recognized as revenue typically upon execution of the client's transaction. The Firm also manages and syndicates loan arrangements. Credit arrangement and syndication fees, included within debt underwriting fees, are recorded as revenue after satisfying certain retention, timing and yield criteria. The Firm also provides advisory services, by assisting its clients with mergers and acquisitions, divestitures, restructuring and other complex transactions. Advisory fees are recognized as revenue typically upon execution of the client's transaction. The following table presents the components of investment banking fees. Year ended December 31, (in millions) Underwriting Equity Debt 4,853 8,822 Total underwriting 2023 2022 2021 $ 1,149 $ 975 $ 3,969 2,610 2,732 3,759 Advisory $ $ (89,981) $ (263,834) $ (29,470) (31,419) (69,515) (4,799) $ (333,349) $ (34,269) $ (121,400) $ 46,511 Maximum payout/Notional amount December 31, 2022 (in millions) Credit derivatives Credit default swaps 30,221 Other credit derivatives (a Protection purchased Protection sold with identical underlyings(c) Net protection (sold)/ purchased (d) Other protection purchased (e) Total credit derivatives $ $ $ (450,172) (38,846) (489,018) $ 473,823 $ 45,416 519,239 23,651 6,570 30,221 $ 519,239 7,517 36,723 - - - 9,788 $ (489,018) 29,206 The following table presents all realized and unrealized gains and losses recorded in principal transactions revenue. This table excludes interest income and interest expense on trading assets and liabilities, which are an integral part of the overall performance of the Firm's client-driven market- making activities in CIB and fund deployment activities in Treasury and CIO. Refer to Note 7 for further information on interest income and interest expense. (495,557) (47,165) (542,722) 509,846 65,029 574,875 (e) Represents protection purchased by the Firm on referenced instruments (single-name, portfolio or index) where the Firm has not sold any protection on the identical reference instrument. The following tables summarize the notional amounts by the ratings, maturity profile, and total fair value, of credit derivatives as of December 31, 2023 and 2022, where JPMorgan Chase is the seller of protection. The maturity profile is based on the remaining contractual maturity of the credit derivative contracts. The ratings profile is based on the rating of the reference entity on which the credit derivative contract is based. The ratings and maturity profile of credit derivatives where JPMorgan Chase is the purchaser of protection are comparable to the profile reflected below. Protection sold - credit derivatives ratings (a)/maturity profile December 31, 2023 (in millions) Risk rating of reference entity <1 year (d) Does not take into account the fair value of the reference obligation at the time of settlement, which would generally reduce the amount the seller of protection pays to the buyer of protection in determining settlement value. 1-5 years Total notional amount Fair value of receivables(b) Fair value of payables(b) Net fair value Investment-grade Noninvestment-grade Total >5 years $ (c) Represents the total notional amount of protection purchased where the underlying reference instrument is identical to the reference instrument on protection sold; the notional amount of protection purchased for each individual identical underlying reference instrument may be greater or lower than the notional amount of protection sold. 22,526 $ 14,289 17,864 32,153 $ 2,917 11,746 14,663 Credit-related notes (a) Other credit derivatives predominantly consist of credit swap options and total return swaps. (b) Predominantly represents Other protection purchased by CIB. (b) Total $ (542,722) $ 574,875 $ 32,153 $ 7,863 JPMorgan Chase & Co./2023 Form 10-K All other interest-earning assets" Total interest income Interest expense (a) Includes the impact of First Republic, primarily obligations of U.S. states and municipalities. Refer to Note 34 for additional information. (d) 95,001 91,612 84,175 $ 80,878 5,662 5,072 $ 5,660 $ 5,166 $ % Average yield (a) Fair value $ Total Due after 10 years (c) Due after five years through 10 years Due after one year through five years Due in one year or less Amortized cost Mortgage-backed securities Available-for-sale securities December 31, 2023 (in millions) 5.27 % By remaining maturity 6.15 % 5.05 % Obligations of U.S. states and municipalities 6.06 % 6.60 % 6.15 % 5.84 % 5.44 % Average yield (a) 57,805 6,659 23,933 27,212 1 Fair value 58,051 $ 6,736 23,884 $ 27,430 $ $ 1 $ Amortized cost U.S. Treasury and government agencies 4.96 % The following table presents the amortized cost and estimated fair value at December 31, 2023, of JPMorgan Chase's investment securities portfolio by contractual maturity. Contractual maturities and yields JPMorgan Chase & Co./2023 Form 10-K 134,356 48 15,687 118,717 207,463 - 18,363 189,100 Obligations of U.S. states and municipalities 9,945 74 591 9,428 19,747 53 1,080 18,720 Asset-backed securities: Collateralized loan obligations Other Total held-to-maturity securities Total investment securities, net of 58,565 112,719 160,592 13,074 - 173,666 $ 54 $ (36) (940) $ (345) $ 38 Provision for credit losses (2,578) $(2,380) 2021 $ 595 $ 198 622 (3,802) $(3,180) Investment securities losses Realized losses $ Amortized cost Realized gains 9,262 9,966 10,361 10 734 9,637 Total mortgage-backed securities 125,857 56 13,194 U.S. Treasury and government agencies 2022 47 $ 55 Amortized cost (b) Total available-for-sale securities (d) 9,573 9,538 6.41 % 6.82 % 5,151 $ 5,175 $ 3,506 3,503 6.48 % 3.72 % 6.13 % 869 $ 861 23 23 $ $ Average yield (a) Fair value Amortized cost 10.62 % - % 4.10 % 6.25 % $ 15.37 % 8,956 $ 8,868 8,382 7,448 2.58 % $ 5,868 5,480 2.56% - % Average yield (a) Fair value $ $ Amortized cost Mortgage-backed securities Held-to-maturity securities 5.33 % 5.25 % (d) 201,704 205,417 121,068 $ 117,919 37,253 $ 37,115 5.75 % 5.53 % 3.79 % Average yield (a) $ 38,140 37,802 Fair value 100 14 66 8,841 8,814 3.68 % Average yield (a) Fair value $ Amortized cost Non-U.S. government debt securities 5.89 % 5.93 % 4.51 % 3.03 % 3.70 % Average yield (a) (d) 21,367 20,770 533 54 10 Fair value 21,243 20,647 $ 531 $ $ $ 4,553 $ 3,658 $ 4,335 20 162 $ $ 14 $ 67 81 $ $ Asset-backed securities Average yield (a) 10 $ Fair value Corporate debt securities 3.55 % 3.79 % 2.00 % 4.35 % 21,282 4,461 3,470 4,537 21,387 $ Amortized cost $ 352 1 1,131 74 813 81 1,944 155 Total mortgage-backed securities 5,166 170 1,143 123 6,309 293 Obligations of U.S. states and municipalities 3,051 241 364 162 3,415 403 Non-U.S. government debt securities 6,941 321 Commercial 3,848 27 2 Less than 12 months Available-for-sale securities with gross unrealized losses 12 months or more Year ended December 31, 2022 (in millions) Fair value Gross unrealized losses Fair value Gross unrealized losses Total fair value Total gross unrealized losses Available-for-sale securities Mortgage-backed securities: Residential: U.S. 1,187 $ 71 260 $ 40 $ 1,447 $ 111 Non-U.S. 2,848 25 70 2,918 357 10,789 678 746 $ 29,423 $ 1,592 2023 JPMorgan Chase & Co./2023 Form 10-K 229 Notes to consolidated financial statements AFS securities are considered impaired if the fair value is less than the amortized cost. The Firm recognizes impairment losses in earnings if the Firm has the intent to sell the debt security, or if it is more likely than not that the Firm will be required to sell the debt security before recovery of its amortized cost. In these circumstances the impairment loss is recognized in investment securities gains/(losses) in the Consolidated Statements of Income and is equal to the full difference between the amortized cost (net of allowance if applicable) and the fair value of the security. For impaired debt securities that the Firm has the intent and ability to hold, the securities are evaluated to determine if a credit loss exists. If it is determined that a credit loss exists, that loss is recognized as an allowance for credit losses through the provision for credit losses in the Consolidated Statements of Income, limited by the amount of impairment. Any impairment on debt securities that the Firm has the intent and ability to hold not due to credit losses is recorded in OCI. Factors considered in evaluating credit losses include adverse conditions specifically related to the industry, geographic area or financial condition of the issuer or underlying collateral of a security; and payment structure of the security. When assessing securities issued in a securitization for credit losses, the Firm estimates cash flows considering relevant market and economic data, underlying loan-level data, and structural features of the securitization, such as subordination, excess spread, overcollateralization or other forms of credit enhancement, and compares the losses projected for the underlying collateral ("pool losses") against the level of credit enhancement in the securitization structure to determine whether these features are sufficient to absorb the pool losses, or whether a credit loss exists. For beneficial interests in securitizations that are rated below "AA" at their acquisition, or that can be contractually prepaid or otherwise settled in such a way that the Firm would not recover substantially all of its recorded investment, the Firm evaluates impairment for credit losses when there is an adverse change in expected cash flows. HTM securities - credit risk Allowance for credit losses The allowance for credit losses on HTM securities represents expected credit losses over the remaining expected life of the securities. The allowance for credit losses on HTM obligations of U.S. states and municipalities and commercial mortgage-backed securities is calculated by applying statistical credit loss factors (estimated PD and LGD) to the amortized cost. The credit loss factors are derived using a weighted average of five internally developed eight-quarter macroeconomic scenarios, followed by a single year straight-line interpolation to revert to long run historical information for periods beyond the forecast period. Refer to Note 13 for further information on the eight-quarter macroeconomic forecast. The allowance for credit losses on HTM collateralized loan obligations and U.S. residential mortgage-backed securities is calculated as the difference between the amortized cost and the present value of the cash flows expected to be collected, discounted at the security's effective interest rate. These cash flow estimates are developed based on expectations of underlying collateral performance derived using the eight-quarter macroeconomic forecast and the single year straight-line interpolation, as well as considering the structural features of the security. The application of different inputs and assumptions into the calculation of the allowance for credit losses is subject to significant management judgment, and emphasizing one input or assumption over another, or considering other inputs or assumptions, could affect the estimate of the allowance for credit losses on HTM securities. Credit quality indicator The primary credit quality indicator for HTM securities is the risk rating assigned to each security. At December 31, 2023 and 2022, all HTM securities were rated investment grade and were current and accruing, with approximately 99% and 98% rated at least AA+, respectively. Allowance for credit losses on investment securities The allowance for credit losses on investment securities was $128 million, $96 million and $42 million as of December 31, 2023, 2022 and 2021, respectively, which included a cumulative-effect adjustment to retained earnings related to the transfer of HTM securities to AFS for the year ended December 31, 2023. Selected impacts of investment securities on the Consolidated statements of income 230 69 2,842 18 125 Corporate debt securities 150 2 207 22 357 24 Asset-backed securities: Collateralized loan obligations Other Total available-for-sale securities with gross 915 unrealized losses 3,010 61 2,586 51 2,701 256 20,904 $ 846 $ 8,519 $ 64 5,711 $ 1,815 369,848 26,770 $ 16,033 $ 12 months or more Year ended December 31, 2023 (in millions) Fair value Gross unrealized losses Fair value Gross unrealized losses Total fair value Total gross unrealized losses Available-for-sale securities Mortgage-backed securities: Residential: U.S. $ 81 $ - $ 1,160 $ 68 $ 1,241 $ 68 Non-U.S. 722 1 722 Less than 12 months 1 Available-for-sale securities with gross unrealized losses AFS securities impairment 61 178 58,260 1,755 27,272 342,754 61,414 2,325 425,305 4 1,522 110 59,896 105 36,762 2,215 388,648 $ 641,493 $ 995 $47,983 $ 594,505 allowance for credit losses $ 575,304 $ 1,940 $ 32,786 $ 544,458 (a) Represents the amount of portfolio layer method basis adjustments related to AFS securities hedged in a closed portfolio. Under U.S. GAAP portfolio layer method basis adjustments are not allocated to individual securities, however the amounts impact the unrealized gains or losses in the table for the types of securities being hedged. Refer to Note 1 and Note 5 for additional information. (b) The Firm purchased $4.1 billion, $33.7 billion and $111.8 billion of HTM securities for the years ended December 31, 2023, 2022 and 2021, respectively. (c) The amortized cost of investment securities is reported net of allowance for credit losses of $128 million and $96 million at December 31, 2023 and 2022, respectively. (d) Excludes $2.8 billion and $2.5 billion of accrued interest receivable at December 31, 2023 and 2022, respectively, included in accrued interest and accounts receivable on the Consolidated balance sheets. The Firm generally does not recognize an allowance for credit losses on accrued interest receivable, consistent with its policy to write them off no later than 90 days past due by reversing interest income. The Firm did not reverse through interest income any accrued interest receivable for the years ended December 31, 2023 and 2022. (e) As of December 31, 2023, included $24.2 billion of AFS securities associated with First Republic. Refer to Note 34 for additional information. At December 31, 2023, the investment securities portfolio consisted of debt securities with an average credit rating of AA+ (based upon external ratings where available, and where not available, based primarily upon internal risk ratings). Risk ratings are used to identify the credit quality of securities and differentiate risk within the portfolio. The Firm's internal risk ratings generally align with the qualitative characteristics (e.g., borrower capacity to meet financial commitments and vulnerability to changes in the economic environment) defined by S&P and Moody's, however the quantitative characteristics (e.g., probability of default ("PD") and loss given default (“LGD")) may differ as they reflect internal historical experiences and assumptions. Risk ratings are assigned at acquisition, reviewed on a regular and ongoing basis by Credit Risk Management and adjusted as necessary over the life of the investment for updated information affecting the issuer's ability to fulfill its obligations. 228 JPMorgan Chase & Co./2023 Form 10-K The following tables present the fair value and gross unrealized losses by aging category for AFS securities at December 31, 2023 and 2022. The tables exclude U.S. Treasury and government agency securities and U.S. GSE and government agency MBS with unrealized losses of $4.6 billion and $9.6 billion, at December 31, 2023 and 2022, respectively; changes in the value of these securities are generally driven by changes in interest rates rather than changes in their credit profile given the explicit or implicit guarantees provided by the U.S. government. Commercial 228 3 28 88 28 Asset-backed securities: Collateralized loan obligations Other Total available-for-sale securities with gross unrealized losses 932 2 3,744 26 4,676 28 208 1 1,288 25 1,496 26 (a) 10,737 $ 49 $ 79 9 Corporate debt securities 359 1,775 136 2,003 139 Total mortgage-backed securities 309 3 3,657 205 3,966 208 866 $ Obligations of U.S. states and municipalities 20 2,278 246 4,412 266 Non-U.S. government debt securities 7,145 23 4,987 336 12,132 2,134 Year ended December 31, 111,649 99,791 3.02 % 125,899 112,719 incentive plans in its Consolidated statements of income. 2021 Year ended December 31, (in millions) Cost of prior grants of RSUS, PSUs and SARS that are amortized over their applicable vesting periods 2023 2022 $1,510 $ 1,253 $ 1,161 Tax benefits Income tax benefits (including tax benefits from dividends or dividend equivalents) related to share-based incentive arrangements recognized in the Firm's Consolidated statements of income for the years ended December 31, 2023, 2022 and 2021, were $836 million, $901 million and $957 million, respectively. Accrual of estimated costs of share- based awards to be granted in future periods, predominantly those to full- career eligible employees Total noncash compensation expense related to employee share-based incentive plans 1,607 1,541 1,768 $ 3,117 $2,794 $2,929 At December 31, 2023, approximately $1.0 billion (pretax) of compensation expense related to unvested awards had not yet been charged to net income. That cost is expected to be amortized into compensation expense over a weighted-average period of 1.7 years. The Firm does not capitalize any compensation expense related to share- based compensation awards to employees. 226 JPMorgan Chase & Co./2023 Form 10-K Note 10 - Investment securities Investment securities consist of debt securities that are classified as AFS or HTM. Debt securities classified as trading assets are discussed in Note 2. Predominantly all of the Firm's AFS and HTM securities are held by Treasury and CIO in connection with its asset-liability management activities. AFS securities are carried at fair value on the Consolidated balance sheets. Unrealized gains and losses, after any applicable hedge accounting adjustments or allowance for credit losses, are reported in AOCI. The specific identification method is used to determine realized gains and losses on AFS securities, which are included in investment securities gains/(losses) on the Consolidated statements of income. HTM securities, which the Firm has the intent and ability to hold until maturity, are carried at amortized cost, net of allowance for credit losses, on the Consolidated balance sheets. For both AFS and HTM securities, purchase discounts or premiums are generally amortized into interest income on a level-yield basis over the contractual life of the security. However, premiums on certain callable debt securities are amortized to the earliest call date. The Firm recognized the following noncash compensation expense related to its various employee share-based Effective January 1, 2023, the Firm adopted the portfolio layer method hedge accounting guidance which permitted a transfer of HTM securities to AFS upon adoption. The Firm transferred obligations of U.S. states and municipalities with a carrying value of $7.1 billion resulting in the recognition of $38 million net pre-tax unrealized losses in AOCI. Refer to Note 1 and Note 24 for additional information. Compensation expense ΝΑ 141.19 Granted 23,758 1,244 139.39 Exercised or vested (17,773) Forfeited (1,468) 134.86 142.11 (261) 46.58 Canceled Outstanding, December 31 Exercisable, December 31 ΝΑ ΝΑ 52,243 $ 141.31 2,250 $ 152.19 7.7 $ 40,444 ΝΑ The total fair value of RSUs and PSUs that vested during the years ended December 31, 2023, 2022 and 2021, was $2.5 billion, $3.2 billion and $2.9 billion, respectively. The total intrinsic value of options exercised during the years ended December 31, 2023, 2022 and 2021, was $24 million, $75 million and $232 million, respectively. During 2022, the Firm transferred investment securities with a fair value of $78.3 billion from AFS to HTM for capital management purposes. AOCI included pretax unrealized losses of $4.8 billion on the securities at the date of transfer. Unrealized gains or losses at the date of transfer of these securities continue to be reported in AOCI and are amortized into interest income on a level-yield basis over the remaining life of the securities. This amortization will offset the effect on interest income of the amortization of the premium or discount resulting from the transfer recorded at fair value. Transfers of securities between AFS and HTM are non-cash transactions. 111 1,466 Non-U.S. Commercial 1,608 4 1 1,611 3,176 5 27 3,154 2,930 12 139 2,803 2,113 - 155 1,958 Total mortgage-backed securities 95,001 896 4,285 1 1,576 2,028 68 227 JPMorgan Chase & Co./2023 Form 10-K Notes to consolidated financial statements The amortized costs and estimated fair values of the investment securities portfolio were as follows for the dates indicated. December 31, (in millions) Available-for-sale securities Mortgage-backed securities: 2023 2022 Gross Amortized unrealized unrealized cost (c)(d) gains losses Gross Fair value $ Amortized +(c)(d) cost Gross unrealized losses Fair value U.S. GSES and government agencies Residential: $ 88,377 $ 870 $ 4,077 $ 85,170 $ 77,194 $ 479 $ 6,170 $ 71,503 U.S. 2,086 10 Gross unrealized gains 91,612 2,511 47,726 $ (in millions) Level 1 Level 2(b) Level 3 (c) Total fair value Level 1(a) (b) Level 2 Level 3 (c) Total fair value Assets measured at fair value classified in the fair value hierarchy $ 6,521 $ 10,713 $ 3,124 $ 20,358 $ 5,308 $ 9,617 $ 2,613 $ 17,538 Assets measured at fair value using NAV as a practical expedient Net defined benefit pension plan payables 2,097 (442) 2,593 (241) Total fair value of plan assets $ 22,013 $ 19,890 (a) (a) Consists predominantly of equity securities, U.S. federal, state, and local and non-U.S. government debt securities, and cash equivalents. (b) Consists predominantly of corporate debt securities and U.S. federal, state, and local and non-U.S. government debt securities. (c) Consists of corporate-owned life insurance policies, fund investments, and participating annuity contracts in 2023, and corporate-owned life insurance policies and participating annuity contracts in 2022. December 31, 2023 3 The following table presents the weighted-average actuarial assumptions used to determine the net periodic benefit costs for the defined benefit pension and OPEB plans. Year ended December 31, Discount rate Expected long-term rate of return on plan assets Plan assumptions The Firm's expected long-term rate of return is a blended weighted average, by asset allocation of the projected long- term returns for the various asset classes, taking into consideration local market conditions and the specific allocation of plan assets. Returns on asset classes are developed using a forward-looking approach and are not strictly based on historical returns, with consideration given to current market conditions and the portfolio mix of each plan. The discount rates used in determining the benefit obligations are generally provided by the Firm's actuaries, with the Firm's principal defined benefit pension plan using a rate that was selected by reference to the yields on portfolios of bonds with maturity dates and coupons that closely match each of the plan's projected cash flows. Fair value measurement of the plans' assets and liabilities Defined benefit pension and OPEB plans 2023 2022 5.14 % 2.54 % 5.74 % 3.68 % 2021 2.17 % 2.97 % Investment strategy and asset allocation The assets of the Firm's defined benefit pension plans are held in various trusts and are invested in well-diversified portfolios of equity and fixed income securities, cash and cash equivalents, and alternative investments. The Firm regularly reviews the asset allocations and asset managers, as well as other factors that could impact the portfolios, which are rebalanced when deemed necessary. As of December 31, 2023, the approved asset allocation ranges by asset class for the Firm's principal defined benefit plan are 42-100% debt securities, 0-40% equity securities, 0-2% real estate, and 0-10% alternatives. Assets held by the Firm's defined benefit pension and OPEB plans do not include securities issued by JPMorgan Chase or its affiliates, except through indirect exposures through investments in exchange traded funds, mutual funds and collective investment funds managed by third-parties. The defined benefit pension and OPEB plans hold investments that are sponsored or managed by affiliates of JPMorgan Chase in the amount of $1.8 billion and $1.7 billion, as of December 31, 2023 and 2022, respectively. Refer to Note 2 for information on fair value measurements, including descriptions of level 1, 2, and 3 of the fair value hierarchy and the valuation methods employed by the Firm. Pension plan assets and liabilities measured at fair value Defined benefit pension and OPEB plans 2022 JPMorgan Chase & Co./2023 Form 10-K 223 Notes to consolidated financial statements The Firm's policy for issuing shares upon settlement of employee share-based incentive awards is to issue either new shares of common stock or treasury shares. During 2023, 2022 and 2021, the Firm settled all of its employee share-based awards by issuing treasury shares. Refer to Note 23 for further information on the classification of share-based awards for purposes of calculating earnings per share. JPMorgan Chase & Co./2023 Form 10-K 225 Notes to consolidated financial statements RSUS, PSUs and SARS activity Generally, compensation expense for RSUs and PSUs is measured based on the number of units granted multiplied by the stock price at the grant date, and for SARS, is measured at the grant date using the Black-Scholes valuation model. Compensation expense for these awards is recognized in net income as described previously. The following table summarizes JPMorgan Chase's RSUs, PSUs and SARS activity for 2023. RSUS/PSUS SARS Year ended December 31, 2023 Weighted- (in thousands, except weighted-average data, and where otherwise stated) Number of units Weighted- average grant date fair value average Weighted-average remaining Number of awards exercise price contractual life (in years) Aggregate intrinsic value Outstanding, January 1 The Firm separately recognizes compensation expense for each tranche of each award, net of estimated forfeitures, as if it were a separate award with its own vesting date. Generally, for each tranche granted, compensation expense is recognized on a straight-line basis from the grant date until the vesting date of the respective tranche, provided that the employees will not become full-career eligible during the vesting period. For awards with full-career eligibility provisions and awards granted with no future substantive service requirement, the Firm accrues the estimated value of awards expected to be awarded to employees as of the grant date without giving consideration to the impact of post-employment restrictions. For each tranche granted to employees who will become full-career eligible during the vesting period, compensation expense is recognized on a straight-line basis from the grant date until the earlier of the employee's full-career eligibility date or the vesting date of the respective tranche. Once the PSUs and dividend equivalent share units have vested, the shares of common stock that are delivered, after applicable tax withholding, must be retained for an additional holding period, for a total combined vesting and holding period of approximately five to eight years from the grant date depending on regulations in certain countries. Under the LTI Plans, stock appreciation rights ("SARS") were generally granted with an exercise price equal to the fair value of JPMorgan Chase's common stock on the grant date. SARS generally expire ten years after the grant date. In 2021, the Firm awarded its Chairman and CEO and its President and Chief Operating Officer 1.5 million and 750,000 SARS, respectively. There were no grants of SARS in 2023 or 2022. Performance share units ("PSUs") are granted annually, and approved by the Firm's Board of Directors, to members of the Firm's Operating Committee under the variable compensation program. PSUs are subject to the Firm's achievement of specified performance criteria over a three- year period. The number of awards that vest can range from zero to 150% of the grant amount. In addition, dividends that accrue during the vesting period are reinvested in dividend equivalent share units. PSUs and the related dividend equivalent share units are converted into shares of common stock after vesting. RSUS are awarded at no cost to the recipient upon their grant. Generally, RSUs are granted annually and vest at a rate of 50% after two years and 50% after three years and are converted into shares of common stock as of the vesting date. In addition, RSUs typically include full-career eligibility provisions, which allow employees to continue to vest upon voluntary termination based on age and/or service-related requirements, subject to post-employment and other restrictions. All RSU awards are subject to forfeiture until vested and contain clawback provisions that may result in cancellation under certain specified circumstances. Predominantly all RSUs entitle the recipient to receive cash payments equivalent to any dividends paid on the underlying common stock during the period the RSUs are outstanding. Changes in level 3 fair value measurements using significant unobservable inputs Investments classified in level 3 of the fair value hierarchy increased in 2023 to $3.1 billion, due to $400 million in unrealized gains and $173 million of transfers in, partially offset by $59 million in settlements. The decline in 2022 was due to $501 million in unrealized losses and $54 million in settlements. Estimated future benefit payments The following table presents benefit payments expected to be paid for the defined benefit pension and OPEB plans for the years indicated. Year ended December 31, (in millions) 2024 2025 2026 2027 2028 Years 2029-2033 139.90 $ 1,142 1,125 1,113 1,077 1,063 5,143 224 JPMorgan Chase & Co./2023 Form 10-K Note 9 - Employee share-based incentives Employee share-based awards In 2023, 2022 and 2021, JPMorgan Chase granted long- term share-based awards to certain employees under its LTIP, as amended and restated effective May 15, 2018, and subsequently amended effective May 18, 2021. Under the terms of the LTIP, as of December 31, 2023, 54 million shares of common stock were available for issuance through May 2025. The LTIP is the only active plan under which the Firm is currently granting share-based incentive awards. In the following discussion, the LTIP, plus prior Firm plans and plans assumed as the result of acquisitions, are referred to collectively as the "LTI Plans," and such plans constitute the Firm's share-based incentive plans. Defined benefit pension and OPEB plans $ 84,059 78,081 66,647 $ 61,560 1.11 % 63,974 $ 63,012 0.63 % Average yield (a) Fair value $ Amortized cost (b) Total held-to-maturity securities 6.50 % 77,939 $ 69,480 6.58 % 6.86 % % Average yield(a) 60,015 39,737 20,262 16 Fair value 6.36 % 60,380 161,382 $ 148,702 2.74 % 232 In resale and securities borrowed agreements, the Firm is exposed to credit risk to the extent that the value of the securities received is less than initial cash principal advanced and any collateral amounts exchanged. In repurchase and securities loaned agreements, credit risk exposure arises to the extent that the value of underlying securities advanced exceeds the value of the initial cash principal received, and any collateral amounts exchanged. Additionally, the Firm typically enters into master netting agreements and other similar arrangements with its counterparties, which provide for the right to liquidate the underlying securities and any collateral amounts exchanged in the event of a counterparty default. It is also the Firm's policy to take possession, where possible, of the securities underlying resale and securities borrowed agreements. Refer to Note 29 for further information regarding assets pledged and collateral received in securities financing agreements. Securities financing agreements expose the Firm primarily to credit and liquidity risk. To manage these risks, the Firm monitors the value of the underlying securities (predominantly high-quality securities collateral, including government-issued debt and U.S. GSEs and government agencies MBS) that it has received from or provided to its counterparties compared to the value of cash proceeds and exchanged collateral, and either requests additional collateral or returns securities or collateral when appropriate. Margin levels are initially established based upon the counterparty, the type of underlying securities, and the permissible collateral, and are monitored on an ongoing basis. Credit risk mitigation practices The Firm has elected the fair value option for certain securities financing agreements. Refer to Note 3 for further information regarding the fair value option. The securities financing agreements for which the fair value option has been elected are reported within securities purchased under resale agreements, securities loaned or sold under repurchase agreements, and securities borrowed on the Consolidated balance sheets. Generally, for agreements carried at fair value, current-period interest accruals are recorded within interest income and interest expense, with changes in fair value reported in principal transactions revenue. However, for financial instruments containing embedded derivatives that would be separately accounted for in accordance with accounting guidance for hybrid instruments, all changes in fair value, including any interest elements, are reported in principal transactions revenue. Securities financing agreements not elected under the fair value option are measured at amortized cost. As a result of the Firm's credit risk mitigation practices described below, the Firm did not hold any allowance for credit losses with respect to resale and securities borrowed arrangements as of December 31, 2023 and 2022. collateralized financings on the Firm's Consolidated balance sheets. Where appropriate under applicable accounting guidance, securities financing agreements with the same counterparty are reported on a net basis. Refer to Note 1 for further discussion of the offsetting of assets and liabilities. Fees received and paid in connection with securities financing agreements are recorded over the life of the agreement in interest income and interest expense on the Consolidated statements of income. Securities financing agreements are treated as Note 11 - Securities financing activities JPMorgan Chase enters into resale, repurchase, securities borrowed and securities loaned agreements (collectively, “securities financing agreements") primarily to finance the Firm's inventory positions, acquire securities to cover short sales, accommodate customers' financing needs, settle other securities obligations and to deploy the Firm's excess cash. 369,942 Notes to consolidated financial statements JPMorgan Chase & Co./2023 Form 10-K (d) Includes AFS securities associated with First Republic, primarily due after 10 years. Refer to Note 34 for additional information. (c) Substantially all of the Firm's U.S. residential MBS and collateralized mortgage obligations are due in 10 years or more, based on contractual maturity. The estimated weighted-average life, which reflects anticipated future prepayments, is approximately seven years for agency residential MBS, seven years for agency residential collateralized mortgage obligations, and six years for nonagency residential collateralized mortgage obligations. (b) For purposes of this table, the amortized cost of available-for-sale securities excludes the allowance for credit losses of $34 million and the portfolio layer fair value hedge basis adjustments of $73 million at December 31, 2023. The amortized cost of held-to-maturity securities also excludes the allowance for credit losses of $94 million at December 31, 2023. (a) Average yield is computed using the effective yield of each security owned at the end of the period, weighted based on the amortized cost of each security. The effective yield considers the contractual coupon, amortization of premiums and accretion of discounts, and the effect of related hedging derivatives, including closed portfolio hedges. Taxable-equivalent amounts are used where applicable. The effective yield excludes unscheduled principal prepayments; and accordingly, actual maturities of securities may differ from their contractual or expected maturities as certain securities may be prepaid. However, for certain callable debt securities, the average yield is calculated to the earliest call date. 2.61 % 342,754 3.96 % 231 40,019 $ 20,345 $ $ 1.26 % 0.97 % 0.63 % Average yield (a) 173,666 160,592 $ $ 48,929 41,516 - % 56,064 Fair value $ 60,763 63,974 $ $ Amortized cost U.S. Treasury and government agencies 2.97 % 63,012 0.93 % Obligations of U.S. states and municipalities Amortized cost 16 $ Amortized cost Asset-backed securities 3.92 % 3.94 % 3.21 % % % Average yield (a) 9,428 9,174 9,997 $ 9,714 283 $ 254 Fair value $ $ JPMorgan Chase & Co./2023 Form 10-K 485 6,463 (in millions) 205,456 1,762 5,514 201,704 216,188 890 11,221 205,857 Held-to-maturity securities (b) Mortgage-backed securities: 6,752 U.S. GSES and government agencies U.S. Residential 39 11,643 9,709 4 Commercial 10,534 13 970 581 105,614 94,010 8,743 Total available-for-sale securities ΝΑ 125 5,792 Other 2,804 8 26 2,786 3,152 (e) 2 3,085 Unallocated portfolio layer fair value basis adjustments (a) 73 (73) ΝΑ ΝΑ ΝΑ ΝΑ 69 1 113,492 13,709 Non-U.S. government debt securities 6,786 403 86 7,103 21,367 266 390 10,503 21,243 92,060 302 3,459 95,217 57,805 522 276 58,051 U.S. Treasury and government agencies Obligations of U.S. states and municipalities 35 21,387 359 99,818 28 11 6,769 Collateralized loan obligations Asset-backed securities: 357 24 254 381 28 128 Corporate debt securities 19,696 678 14 20,360 21,282 100 5,916 December 31, 2023 and 2022. When the Firm has obtained an appropriate legal opinion with respect to a master netting agreement with a counterparty and where other relevant netting criteria under U.S. GAAP are met, the Firm nets, on the Consolidated balance sheets, the balances outstanding under its securities financing agreements with the same counterparty. In addition, the Firm exchanges securities and/or cash collateral with its counterparty to reduce the economic exposure with the counterparty, but such collateral is not eligible for net Consolidated balance sheet presentation. Where the Firm has obtained an appropriate legal opinion with respect to the counterparty master netting agreement, such collateral, along with Net amounts (c) (247,181) $ (43,610) 523,308 $ 244,046 $ Securities purchased under resale agreements Securities borrowed Assets Net amounts (c) 276,127 $ 200,436 (b) Amounts presented on the Consolidated balance sheets Amounts netted on the Consolidated balance sheets Gross amounts (in millions) December 31, 2023 relevant netting criteria under U.S. GAAP, is presented in the table below as "Amounts not nettable on the Consolidated balance sheets," and reduces the "Net amounts" presented. Where a legal opinion has not been either sought or obtained, the securities financing balances are presented gross in the "Net amounts" below. In transactions where the Firm is acting as the lender in a securities-for-securities lending agreement and receives securities that can be pledged or sold as collateral, the Firm recognizes the securities received at fair value within other assets and the obligation to return those securities within accounts payable and other liabilities on the Consolidated balance sheets. securities financing balances that do not meet all these Amounts not nettable on the Consolidated balance sheets" (267,582) (144,543) 8,545 55,893 Liabilities (b) Amounts not nettable on the Consolidated balance sheets Amounts presented on the Consolidated balance sheets Amounts netted on the Consolidated balance sheets Gross amounts December 31, 2022 31 (8,501) 30,793 $ (182,011) 212,804 $ 8,532 (247,181) $ (43,610) 459,985 $ 52,142 Securities loaned and other (a) $ Securities sold under repurchase agreements The table below summarizes the gross and net amounts of the Firm's securities financing agreements, as of $ (d) The wholesale portfolio segment's classes align with loan classifications as defined by the bank regulatory agencies, based on the loan's collateral, purpose, and type of borrower. (in millions) $ 326,409 70,866 Auto and other Residential real estate (a) $ 237,561 2022 2023 December 31, (in millions) The following table provides information about retained consumer loans, excluding credit card, by class. (a) Includes scored mortgage and home equity loans held in CCB and AWM, and scored mortgage loans held in CIB. (b) Includes scored auto, business banking and consumer unsecured loans as well as overdrafts, primarily in CCB. (c) Includes loans held in CIB, CB, AWM, Corporate, and risk-rated exposure held in CCB, for which the wholesale methodology is applied when determining the allowance for loan losses. Notes to consolidated financial statements 239 JPMorgan Chase & Co./2023 Form 10-K Net gains/(losses) on sales of loans and lending-related commitments (including adjustments to record loans and lending- related commitments held-for-sale at the lower of cost or fair value) recognized in noninterest revenue was $56 million for the year ended December 31, 2023 of which $62 million was related to loans. Net gains/(losses) on sales of loans and lending- related commitments was $(186) million for the year ended December 31, 2022 of which $(48) million was related to loans. Net gains/(losses) on sales of loans and lending-related commitments was $261 million for the year ended December 31, 2021 of which $253 million was related to loans. In addition, the sale of loans may also result in write downs, recoveries or changes in the allowance recognized in the provision for credit losses. Gains and losses on sales of loans 63,192 (c) Excludes purchases of retained loans of $5.1 billion, $12.4 billion and $25.8 billion for the years ended December 31, 2023, 2022 and 2021, respectively, which are predominantly sourced through the correspondent origination channel and underwritten in accordance with the Firm's standards. (d) Includes loans acquired in the First Republic acquisition consisting of $91.9 billion in Consumer, excluding credit card and $59.2 billion in Wholesale. Refer to Note 34 for additional information. Total retained loans $ 300,753 (in millions, except ratios) Revolving loans Term loans by origination year (f) December 31, 2023 Delinquency is the primary credit quality indicator for retained residential real estate loans. The following tables provide information on delinquency and gross charge-offs for the year ended December 31, 2023. Residential real estate JPMorgan Chase & Co./2023 Form 10-K 240 the portfolio. Similar to residential real estate loans, geographic distribution provides insights into the portfolio performance based on regional economic activity and events. For scored auto and business banking loans, geographic distribution is an indicator of the credit performance of For residential real estate loans, the current estimated LTV ratio, or the combined LTV ratio in the case of junior lien loans, is an indicator of the potential loss severity in the event of default. Additionally, LTV or combined LTV ratios can provide insight into a borrower's continued willingness to pay, as the delinquency rate of high-LTV loans tends to be greater than that for loans where the borrower has equity in the collateral. The geographic distribution of the loan collateral also provides insight as to the credit quality of the portfolio, as factors such as the regional economy, home price changes and specific events such as natural disasters, will affect credit quality. The borrower's current or "refreshed" FICO score is a secondary credit quality indicator for certain loans, as FICO scores are an indication of the borrower's credit payment history. Thus, a loan to a borrower with a low FICO score (less than 660) is considered to be of higher risk than a loan to a borrower with a higher FICO score. Further, a loan to a borrower with a high LTV ratio and a low FICO score is at greater risk of default than a loan to a borrower that has both a high LTV ratio and a high FICO score. • • Delinquency rates are the primary credit quality indicator for consumer loans. Loans that are more than 30 days past due provide an early warning of borrowers who may be experiencing financial difficulties and/or who may be unable or unwilling to repay the loan. As the loan continues to age, it becomes more clear whether the borrower is likely to be unable or unwilling to pay. In the case of residential real estate loans, late-stage delinquencies (greater than 150 days past due) are a strong indicator of loans that will ultimately result in a foreclosure or similar liquidation transaction. In addition to delinquency rates, other credit quality indicators for consumer loans vary based on the class of loan, as follows: (a) Included $90.7 billion of loans associated with First Republic. $ 397,275 2023 (b) Includes purchases of residential real estate loans, including the Firm's voluntary repurchases of certain delinquent loans from loan pools as permitted by Government National Mortgage Association ("Ginnie Mae") guidelines for the years ended December 31, 2023, 2022 and 2021. The Firm typically elects to repurchase these delinquent loans as it continues to service them and/or manage the foreclosure process in accordance with applicable requirements of Ginnie Mae, FHA, RHS, and/or VA. 3,403 Year ended December 31, (in millions) 2021 JPMorgan Chase & Co./2023 Form 10-K 44,818 1,284 2,713 $ 1,088 41,934 1,055 229 2,884 $ $ 1,625 (b)(c) $ Total Wholesale Purchases (a) Reclassifications of loans to held-for-sale are non-cash transactions. Sales credit card 31,821 2,178 1,637 $ 1,122 31,022 799 1,225 Retained loans reclassified to held-for-sale (a) $ $ 515 $ (b)(c) Total Wholesale Credit card Consumer, excluding 2022 2021 2020 0.13 % 0.13 % $ - $ - $ - $ - $ 4 $ % of 30+ days past due to (d)(e) total retained loans Gross charge-offs 0.15 % $ 326,409 8,538 $ 7,533 $ $ 60,820 $ 21,592 $ 55,624 $ 84,602 0.14 % $ 64,450 0.29 % 0.72 % 2022 (in millions, except ratios) Loan delinquency(a)(b) Within the Revolving loans Term loans by origination year (f) December 31, 2022 204 $ 7 $ 26 $ 167 0.63 % 4.53 % 2.04 % $ 23,250 Total retained loans 1,380 682 $ 7,479 $ 59,563 $ 21,530 $ 55,546 $ 84,496 $ 64,366 $ 23,216 +(c) Current Loan delinquency(a)(b) Total Converted to term loans Within the revolving period Prior to 2019 2019 $ 30-149 days past due 33 74 164 5 456 21 8 17 10 Credit card 1 $ 324,347 8,151 223 49 801 41 70 89 150 or more days past due 2021 credit card 2022 Notes to consolidated financial statements Loan portfolio The Firm's loan portfolio is divided into three portfolio segments, which are the same segments used by the Firm to determine the allowance for loan losses: Consumer, excluding credit card; Credit card; and Wholesale. Within each portfolio segment the Firm monitors and assesses the credit risk in the following classes of loans, based on the risk characteristics of each loan class. Consumer, excluding credit card ⚫ Residential real estate • Auto and other(b) (a) Credit card • Credit card loans Wholesale (c)(d) • Secured by real estate • Commercial and industrial Other (e) 311,375 $ 237 10,004 JPMorgan Chase & Co./2023 Form 10-K The Firm acquires property from borrowers through loan restructurings, workouts, and foreclosures. Property acquired may include real property (e.g., residential real estate, land, and buildings) and other commercial and personal property (e.g., automobiles, aircraft, railcars, and ships). Interest income on these loans is accrued and recognized based on the contractual rate of interest. Changes in fair value are recognized in noninterest revenue. Loan origination fees are recognized upfront in noninterest revenue. Loan origination costs are recognized in the associated expense category as incurred. Because these loans are recognized at fair value, the Firm's allowance for loan losses and charge-off policies do not apply to these loans. However, loans at fair value are subject to the Firm's nonaccrual policies. Refer to Note 3 for further information on the Firm's elections of fair value accounting under the fair value option. Refer to Note 2 and Note 3 for further information on loans carried at fair value and classified as trading assets. 236 JPMorgan Chase & Co./2023 Form 10-K Loan classification changes Loans in the held-for-investment portfolio that management decides to sell are transferred to the held-for- sale portfolio at the lower of cost or fair value on the date of transfer. Credit-related losses are charged against the allowance for loan losses; non-credit related losses such as those due to changes in interest rates or foreign currency exchange rates are recognized in noninterest revenue. In the event that management decides to retain a loan in the held-for-sale portfolio, the loan is transferred to the held-for-investment portfolio at amortized cost on the date of transfer. These loans are subsequently assessed for impairment based on the Firm's allowance methodology. Refer to Note 13 for a further discussion of the methodologies used in establishing the Firm's allowance for loan losses. Loan modifications The Firm seeks to modify certain loans in conjunction with its loss mitigation activities. Through the modification, JPMorgan Chase grants one or more concessions to a borrower who is experiencing financial difficulty in order to minimize the Firm's economic loss and avoid foreclosure or repossession of the collateral, and to ultimately maximize payments received by the Firm from the borrower. The concessions granted vary by program and by borrower- specific characteristics, and may include interest rate reductions, term extensions, other-than-insignificant payment delays or principal forgiveness. Effective January 1, 2023 the Firm adopted the Financial Instruments - Credit Losses: Troubled Debt Restructurings and Vintage Disclosure accounting guidance, which changed the accounting for loan modifications from TDRs to FDMs. Refer to Note 1 for further information. Loans, except for credit card loans, reported as FDMs are generally placed on nonaccrual status, although in many cases such loans were already on nonaccrual status prior to modification. These loans may be returned to performing status (the accrual of interest is resumed) if the following criteria are met: (i) the borrower has performed under the modified terms for a minimum of six months and/or six payments, and (ii) the Firm has an expectation that repayment of the modified loan is reasonably assured based on, for example, the borrower's debt capacity and level of future earnings, collateral values, LTV ratios, and other current market considerations. In certain limited and well- defined circumstances in which the loan is current at the modification date, such loans are not placed on nonaccrual status at the time of modification. The allowance for credit losses associated with FDMs is measured using the Firm's established allowance methodology, which considers the expected re-default rates for the modified loans. Refer to Note 13 for further discussion. For periods ending prior to January 1, 2023, modifications of loans where the Firm granted concessions to a borrower experiencing financial difficulty were accounted for and reported as TDRs. The concessions granted varied by program and by borrower-specific characteristics, and included interest rate reductions, term extensions, payment delays, principal forgiveness, or the acceptance of equity or other assets in lieu of payments. Loans with short-term and other insignificant modifications that were not considered concessions were not TDRs. Loans modified in TDRs were generally measured for impairment using the Firm's established asset-specific allowance methodology, which considers the expected redefault rates for the modified loans. A loan modified in a TDR generally remained subject to the asset-specific component of the allowance throughout its remaining life, regardless of whether the loan was performing and had been returned to accrual status. Refer to Note 13 for further discussion. Foreclosed property The Firm recognizes foreclosed property upon receiving assets in satisfaction of a loan (e.g., by taking legal title or physical possession). For loans collateralized by real property, the Firm generally recognizes the asset received at foreclosure sale or upon the execution of a deed in lieu of foreclosure transaction with the borrower. Foreclosed assets are reported in other assets on the Consolidated balance sheets and initially recognized at fair value less estimated costs to sell. Each quarter the fair value of the acquired property is reviewed and adjusted, if necessary, to the lower of cost or fair value. Subsequent adjustments to fair value are charged/credited to noninterest revenue. Operating expense, such as real estate taxes and maintenance, are charged to other expense. Loans for which the fair value option has been elected are measured at fair value, with changes in fair value recorded in noninterest revenue. 618 Credit card 185,175 (a) 487 Credit card 211,123 $ $ 397,275 (a) Consumer, excluding credit card Total At fair value Held-for-sale Retained (in millions) December 31, 2023 The following tables summarize the Firm's loan balances by portfolio segment. (e) Includes loans to SPES, financial institutions, personal investment companies and trusts, individuals and individual entities (predominantly Global Private Bank clients within AWM and J.P. Morgan Wealth Management within CCB), states and political subdivisions, as well as loans to nonprofits. Refer to Note 14 for more information on SPES. 12,331 Wholesale $ 603,670 Wholesale $ 672,472 3,498 26,520 Total (b)(c) $ 1,280,870 3,985 38,851 $ $ 300,753 credit card Consumer, excluding $ 410,093 Total At fair value Held-for-sale Retained (in millions) December 31, 2022 $ 1,323,706 $ 702,490 211,123 $ (a) Loans at fair value Loan origination fees or costs and purchase price discounts or premiums are deferred in a contra loan account until the related loan is sold. The deferred fees or costs and discounts or premiums are an adjustment to the basis of the loan and therefore are included in the periodic determination of the lower of cost or fair value adjustments and/or the gain or loss recognized at the time of sale. Because these loans are recognized at the lower of cost or fair value, the Firm's allowance for loan losses and charge- off policies do not apply to these loans. However, loans held-for-sale are subject to the Firm's nonaccrual policies. Interest income on loans held-for-sale is accrued and recognized based on the contractual rate of interest. Retained loans reclassified to held-for-sale (a) Sales Purchases (in millions) Year ended December 31, The following tables provide information about the carrying value of retained loans purchased, sold and reclassified to held- for-sale during the periods indicated. Loans that were reclassified to held-for-sale and sold in a subsequent period are excluded from the sales line of this table. (c) Loans (other than those for which the fair value option has been elected) are presented net of unamortized discounts and premiums and net deferred loan fees or costs. These amounts were not material as of December 31, 2023 and 2022. (b) Excludes $6.8 billion and $5.2 billion of accrued interest receivable at December 31, 2023 and 2022, respectively. The Firm wrote off accrued interest receivable of $49 million and $39 million for the years ended December 31, 2023 and 2022, respectively. (a) Includes loans associated with First Republic consisting of $90.7 billion of retained loans and $1.9 billion of loans at fair value in consumer, excluding credit card and $53.9 billion of retained loans in wholesale. $ 1,135,647 42,079 3,970 $ 1,089,598 Total (b)(c) 3,352 32,075 Year ended December 31, $ 639,097 (in millions) Sales 152,505 46,151 1,760 $ (d) Total Wholesale 60,300 43,949 1,486 $ $ 92,205 2,202 274 $ (b)(c)(d) Credit card Consumer, excluding credit card 2023 238 Retained loans reclassified to held-for-sale (a) Purchases 185,175 $ Originated or purchased loans held-for-investment (i.e., "retained") • Loans modified to borrowers experiencing financial difficulty that are determined to be collateral- dependent. JPMorgan Chase & Co./2023 Form 10-K 235 • Notes to consolidated financial statements Loans to borrowers who have experienced an event that suggests a loss is either known or highly certain are subject to accelerated charge-off standards (e.g., residential real estate and auto loans are charged off or charged down within 60 days of receiving notification of a bankruptcy filing). Auto loans upon repossession of the automobile. Other than in certain limited circumstances, the Firm typically does not recognize charge-offs on the government- guaranteed portion of loans. Wholesale loans are charged off when it is highly certain that a loss has been realized. The determination of whether to recognize a charge-off includes many factors, including the prioritization of the Firm's claim in bankruptcy, expectations of the workout/restructuring of the loan and valuation of the borrower's equity or the loan collateral. When a loan is charged down to the lower of its amortized cost or the estimated net realizable value of the underlying collateral, the determination of the fair value of the collateral depends on the type of collateral (e.g., securities, real estate). In cases where the collateral is in the form of liquid securities, the fair value is based on quoted market prices or broker quotes. For illiquid securities or other financial assets, the fair value of the collateral is generally estimated using a discounted cash flow model. For residential real estate loans, collateral values are based upon external valuation sources. When it becomes likely that a borrower is either unable or unwilling to pay, the Firm utilizes a broker's price opinion, appraisal and/or an automated valuation model of the home based on an exterior-only valuation ("exterior opinions"), which is then updated at least every 12 months, or more frequently depending on various market factors. As soon as practicable after the Firm receives the property in satisfaction of a debt (e.g., by taking legal title or physical possession), the Firm generally obtains an appraisal based on an inspection that includes the interior of the home ("interior appraisals"). Exterior opinions and interior appraisals are discounted based upon the Firm's experience with actual liquidation values as compared with the estimated values provided by exterior opinions and interior appraisals, considering state- specific factors. For commercial real estate loans, collateral values are generally based on appraisals from internal and external valuation sources. Collateral values are typically updated every six to twelve months, either by obtaining a new appraisal or by performing an internal analysis, in accordance with the Firm's policies. The Firm also considers both borrower- and market-specific factors, which may result in obtaining appraisal updates or broker price opinions at more frequent intervals. Loans held-for-sale Loans held-for-sale are measured at the lower of cost or fair value, with valuation changes recorded in noninterest revenue. For consumer loans, the valuation is performed on a portfolio basis. For wholesale loans, the valuation is performed on an individual loan basis. Certain consumer loans are charged off or charged down to their net realizable value earlier than the FFIEC charge-off standards in the following circumstances: Consumer loans are generally charged off or charged down to the lower of the amortized cost or the net realizable value of the underlying collateral (i.e., fair value less estimated costs to sell), with an offset to the allowance for loan losses, upon reaching specified stages of delinquency in accordance with standards established by the FFIEC. Residential real estate loans, unmodified credit card loans and scored business banking loans are generally charged off no later than 180 days past due. Scored auto and closed-end consumer loans, including modified credit card accounts placed on a fixed payment plan, are charged off no later than 120 days past due. Charge-offs The allowance for loan losses represents the estimated expected credit losses in the held-for-investment loan portfolio at the balance sheet date and is recognized on the balance sheet as a contra asset, which brings the amortized cost to the net carrying value. Changes in the allowance for loan losses are recorded in the provision for credit losses on the Firm's Consolidated statements of income. Refer to Note 13 for further information on the Firm's accounting policies for the allowance for loan losses. Loans held-for-sale • Loans at fair value The following provides a detailed accounting discussion of the Firm's loans by category: Loans held-for-investment Originated or purchased loans held-for-investment, including PCD, are recorded at amortized cost, reflecting the principal amount outstanding, net of the following: unamortized deferred loan fees, costs, premiums or discounts; charge-offs; collection of cash; and foreign exchange. Credit card loans also include billed finance charges and fees. Interest income Consumer, excluding Interest income on performing loans held-for-investment is accrued and recognized as interest income at the contractual rate of interest. Purchase price discounts or premiums, as well as net deferred loan fees or costs, are recognized in interest income over the contractual life of the loan as an adjustment of yield. Nonaccrual loans Nonaccrual loans are those on which the accrual of interest has been suspended. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status and considered nonperforming when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest has been in default for a period of 90 days or more, unless the loan is both well-secured and in the process of collection. A loan is determined to be past due when the minimum payment is not received from the borrower by the contractually specified due date or for certain loans (e.g., residential real estate loans), when a monthly payment is due and unpaid for 30 days or more. Finally, collateral-dependent loans are typically maintained on nonaccrual status. On the date a loan is placed on nonaccrual status, all interest accrued but not collected is reversed against interest income. In addition, the amortization of deferred amounts is suspended. Interest income on nonaccrual loans may be recognized as cash interest payments are received (i.e., on a cash basis) if the recorded loan balance is deemed fully collectible; however, if there is doubt regarding the ultimate collectibility of the recorded loan balance, all interest cash receipts are applied to reduce the carrying value of the loan (the cost recovery method). For consumer loans, application of this policy typically results in the Firm recognizing interest income on nonaccrual consumer loans on a cash basis. A loan may be returned to accrual status when repayment is reasonably assured and there has been demonstrated performance under the terms of the loan or, if applicable, the terms of the restructured loan. As permitted by regulatory guidance, credit card loans are generally exempt from being placed on nonaccrual status; accordingly, interest and fees related to credit card loans continue to accrue until the loan is charged off or paid in full. Allowance for loan losses The Firm classifies accrued interest on loans, including accrued but unbilled interest on credit card loans, in accrued interest and accounts receivables on the Consolidated balance sheets. For credit card loans, accrued interest once billed is then recognized in the loan balances, with the related allowance recorded in the allowance for credit losses. Changes in the allowance for credit losses on accrued interest on credit card loans are recognized in the provision for credit losses and charge-offs are recognized by reversing interest income. For other loans, the Firm generally does not recognize an allowance for credit losses on accrued interest receivables, consistent with its policy to write them off no later than 90 days past due by reversing interest income. 2020 Consumer, excluding credit card loan portfolio Consumer loans, excluding credit card loans, consist primarily of scored residential mortgages, home equity loans and lines of credit, auto and business banking loans, with a focus on serving the prime consumer credit market. These loans include home equity loans secured by junior liens, prime mortgage loans with an interest-only payment period, and certain payment-option loans that may result in negative amortization. 2018 459,985 52,142 Remaining contractual maturity of the agreements December 31, 2022 (in millions) Total securities sold under repurchase agreements Total securities loaned and other Transfers not qualifying for sale accounting Overnight and continuous 205,235 50,138 $ Up to 30 days 170,696 1,285 $ 30 - 90 days 37,120 Greater than 90 days Total 988 $ 1,544 Total 480,793 $ 52,443 December 31, 2023 (in millions) Total securities sold under repurchase agreements Total securities loaned and other Remaining contractual maturity of the agreements Overnight and continuous 259,048 49,610 Up to 30 days $ 102,941 $ 30 - 90 days 20,960 Greater than 90 days 77,036 $ 67,742 3 (g) Refreshed FICO scores represent each borrower's most recent credit score, which is obtained by the Firm on at least a quarterly basis. (f) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. (e) Generally excludes loans under payment deferral programs offered in response to the COVID-19 pandemic. (d) Interest income on nonaccrual loans recognized on a cash basis was $180 million and $175 million for the years ended December 31, 2023 and 2022, respectively. (c) Generally, all consumer nonaccrual loans have an allowance. In accordance with regulatory guidance, certain nonaccrual loans that are considered collateral-dependent have been charged down to the lower of amortized cost or the fair value of their underlying collateral less costs to sell. If the value of the underlying collateral improves subsequent to charge down, the related allowance may be negative. (b) Mortgage loans insured by U.S. government agencies excluded from nonaccrual loans were not material at December 31, 2023 and 2022. (a) Includes collateral-dependent residential real estate loans that are charged down to the fair value of the underlying collateral less costs to sell. The Firm reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower ("Chapter 7 loans") as collateral-dependent nonaccrual loans, regardless of their delinquency status. At December 31, 2023, approximately 9% of Chapter 7 residential real estate loans were 30 days or more past due. 237,561 $ 326,409 46,896 51,233 5,432 7,163 7,108 (h) Includes residential real estate loans, primarily held in LLCS in AWM that did not have a refreshed FICO score. These loans have been included in a FICO band based on management's estimation of the borrower's credit quality. 480,793 (i) Included U.S. government-guaranteed loans as of December 31, 2023 and 2022. (k) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2023. 1,017 52,443 At December 31, 2023 and 2022, the Firm held $505 million and $692 million, respectively, of financial assets for which the rights have been transferred to third parties; however, the transfers did not qualify as a sale in accordance with U.S. GAAP. These transfers have been recognized as collateralized financing transactions. The transferred assets are recorded in trading assets and loans, and the corresponding liabilities are recorded primarily in short-term borrowings and long-term debt on the Consolidated balance sheets. 234 JPMorgan Chase & Co./2023 Form 10-K Note 12 - Loans Loan accounting framework The accounting for a loan depends on management's strategy for the loan. The Firm accounts for loans based on the following categories: • • JPMorgan Chase & Co./2023 Form 10-K 242 (n) Included $54.9 billion, $14.9 billion, $3.5 billion, and $7.8 billion in California, New York, Florida and Massachusetts, respectively, associated with First Republic. (m) Included $90.7 billion of loans associated with First Republic. (1) Included $1.1 billion in equal to or greater than 660 FICO scores within 80% to 100% LTV ratio, and $87.9 billion and $1.1 billion in equal to or greater than 660 and less than 660 FICO scores, respectively, within less than 80% LTV ratio associated with First Republic. (j) Excludes loans with no FICO and/or LTV data available. 52,142 $ 49,254 (a) Includes securities-for-securities lending agreements of $5.6 billion and $7.0 billion at December 31, 2023 and 2022, respectively, accounted for at fair value, where the Firm is acting as lender. (b) In some cases, collateral exchanged with a counterparty exceeds the net asset or liability balance with that counterparty. In such cases, the amounts reported in this column are limited to the related net asset or liability with that counterparty. (c) Includes securities financing agreements that provide collateral rights, but where an appropriate legal opinion with respect to the master netting agreement has not been either sought or obtained. At December 31, 2023 and 2022, included $7.1 billion and $6.0 billion, respectively, of securities purchased under resale agreements; $50.7 billion and $49.0 billion, respectively, of securities borrowed; $30.0 billion and $29.1 billion, respectively, of securities sold under repurchase agreements; and securities loaned and other which were not material at both December 31, 2023 and 2022. 233 JPMorgan Chase & Co./2023 Form 10-K Notes to consolidated financial statements The tables below present as of December 31, 2023 and 2022 the types of financial assets pledged in securities financing agreements and the remaining contractual maturity of the securities financing agreements. 2023 Gross liability balance 2022 December 31, (in millions) Mortgage-backed securities: U.S. GSES and government agencies Residential nonagency Securities sold under repurchase agreements 6 Securities loaned and other 30,955 198,382 $ (167,427) 9,533 (9,527) Assets Securities purchased under resale agreements Securities borrowed $ 597,912 $ 228,279 (282,411) $ (42,910) 315,501 $ 185,369 (304,120) (131,578) $ 11,381 53,791 Liabilities Securities sold under repurchase agreements Securities loaned and other (a) $ 480,793 $ 52,443 (282,411) $ (42,910) $ Securities sold under repurchase agreements Securities loaned and other 71,064 Total 97,400 1,455 155,156 1,259 39,247 2,025 37,121 461 2,703 2,981 $ 25,820 459,985 47,628 30,075 Equity securities Asset-backed securities Corporate debt securities Non-U.S. government debt 58,050 $ 2,292 2,414 Commercial nonagency 2,669 2019 8,050 U.S. Treasury, GSES and government agencies 1,034 191,254 1,464 Obligations of U.S. states and municipalities 2,323 1,735 5 216,467 9,060 2,007 9,968 2022. (a) Individual delinquency classifications include mortgage loans insured by U.S. government agencies which were not material at December 31, 2023 and 0.66 % 3.80 % 0.34 % 2.07 % 0.42 % 0.19 % 0.05 % 0.02 % 0.08 % % of 30+ days past due to total retained loans (d) $ 237,561 $ 10,068 5,608 (b) At December 31, 2023 and 2022, loans under payment deferral programs offered in response to the COVID-19 pandemic which are still within their deferral period and performing according to their modified terms are generally not considered delinquent. $ (c) Included $6.4 billion, $26.3 billion, $21.9 billion, $14.8 billion, $7.4 billion, and $10.9 billion of term loans originated in 2023, 2022, 2021, 2020, 2019 and prior to 2019, respectively, and $2.5 billion of revolving loans within the revolving period associated with First Republic. (e) Included $343 million of 30 or more days past due loans associated with First Republic. (f) Purchased loans are included in the year in which they were originated. Greater than 125% and refreshed FICO scores: (f)(g)(h) Current estimated LTV ratios 3,745 $ December 31, 2022 December 31, 2023 3,466 $ (in millions, except weighted-average data) Nonaccrual loans (a)(b)(c)(d)(e) The following table provides information on nonaccrual and other credit quality indicators for retained residential real estate loans. Nonaccrual loans and other credit quality indicators Notes to consolidated financial statements JPMorgan Chase & Co./2023 Form 10-K 241 Approximately 37% of the total revolving loans are senior lien loans; the remaining balance are junior lien loans. The lien position the Firm holds is considered in the Firm's allowance for credit losses. Revolving loans that have been converted to term loans have higher delinquency rates than those that are still within the revolving period. That is primarily because the fully-amortizing payment that is generally required for those products is higher than the minimum payment options available for revolving loans within the revolving period. (d) Excludes mortgage loans that are 30 or more days past due insured by U.S. government agencies which were not material at December 31, 2023 and 2022. These amounts have been excluded based upon the government guarantee. $ 50,709 6,366 $ 11 1 29 1 150 or more days past due Total retained loans 30-149 days past due $ $ 15,397 $ 43,315 $ 66,072 $ 39,934 Current Total Converted to term loans revolving period 9,923 Prior to 2018 14 20 6,339 20 $49,632 $ 15,427 $ 43,335 $ 66,084 $ 39,964 914 684 $ 235,963 9,685 208 175 Equal to or greater than 660 4 7 10 15 597 $ 5,589 $ 480 Less than 660 6 Equal to or greater than 660 769 51 % 770 49 % 237,561 $ (m) 326,409 $ 1,406 989 8,659 (I) 9,277 215,096 $ 309,251 127,072 $ 10,800 11,296 101% to 125% and refreshed FICO scores: 10,856 6,380 14,213 (n) 14,968 15,506 18,870 22,778 (n) 34,471 48,815 73,112 (n) (I) (n) 102 Texas Florida New York California Geographic region(i)(k) Weighted average FICO (8) (i) Weighted average LTV ratio (f)(i) NO FICO/LTV available Less than 660 Equal to or greater than 660 Less than 80% and refreshed FICO scores: Less than 660 184 80% to 100% and refreshed FICO scores: Equal to or greater than 660 Massachusetts Illinois Total retained loans Washington (I) 6,491 Colorado 12,034 6 174 4 2 223 New Jersey 72 Total retained loans All other Connecticut $ Less than 660 $ Converted to term loans Total 84 $ 206,613 Within the revolving period 882 205,731 2,217 2,169 December 31, 2023 credit quality trends within the portfolio; however, the score does not capture all factors that would be predictive of future credit performance. Refreshed FICO score information, which is obtained at least quarterly, for a statistically significant random sample of the credit card portfolio is indicated in other credit quality indicators. FICO is considered to be the industry benchmark for credit (in millions, except ratios) The following tables provide information on delinquency and gross charge-offs for the year ended December 31, 2023. The Firm generally originates new credit card accounts to prime consumer borrowers. However, certain cardholders' FICO scores may decrease over time, depending on the performance of the cardholder and changes in the credit score calculation. scores. While the borrower's credit score is another general indicator of credit quality, the Firm does not view credit scores as a primary indicator of credit quality because the borrower's credit score tends to be a lagging indicator. The distribution of such scores provides a general indicator of The credit card portfolio segment includes credit card loans originated and purchased by the Firm. Delinquency rates are the primary credit quality indicator for credit card loans as they provide an early warning that borrowers may be experiencing difficulties (30 days past due); information on those borrowers that have been delinquent for a longer period of time (90 days past due) is also considered. In addition to delinquency rates, the geographic distribution of the loans provides insight as to the credit quality of the portfolio based on the regional economy. Credit card loan portfolio Notes to consolidated financial statements 2,301 245 JPMorgan Chase & Co./2023 Form 10-K Loan delinquency 40 12.33 % $ 181,793 1,356 1,230 5,491 accordance with regulatory guidance, certain nonaccrual loans that are considered collateral-dependent have been charged down to the lower of amortized cost or the fair value of their underlying collateral less costs to sell. If the value of the underlying collateral improves subsequent to charge down, the related allowance may be negative. (c) Interest income on nonaccrual loans recognized on a cash basis was not material for the years ended December 31, 2023 and 2022. (d) The geographic regions presented in this table are ordered based on the magnitude of the corresponding loan balances at December 31, 2023. $ 2.14 % 1.05 Total December 31, 2022 Converted to term loans Within the revolving period 166 $ $ 3.98 2,209 2.09 % 1.03 5,325 % of 90+ days past due to total retained loans Gross charge-offs % of 30+ days past due to total retained loans Loan delinquency ratios 90 or more days past due and still accruing Total retained loans $ 30-89 days past due and still accruing Current and less than 30 days past due and still accruing 211,123 1,006 $ $ 210,117 $ (a) At December 31, 2023 and 2022, nonaccrual loans excluded $15 million and $101 million, respectively, of PPP loans 90 or more days past due and guaranteed by the SBA, of which $15 million and $76 million, respectively, were no longer accruing interest based on the guidelines set by the SBA. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting the guidelines set by the SBA. There were no loans that were not guaranteed by the SBA that are 90 or more days past due and still accruing interest at December 31, 2023 and 2022. (b) Generally, all consumer nonaccrual loans have an allowance. In 10,959 $ Loan modifications 5,684 Florida 8,502 Texas $ California Geographic region (d) 129 177 $ $ Nonaccrual loans (a)(b)(c) December 31, December 31, 2023 2022 Total Auto and other (in millions) The following table provides information on nonaccrual and other credit quality indicators for retained auto and other consumer loans. Nonaccrual and other credit quality indicators JPMorgan Chase & Co./2023 Form 10-K 244 (a) At December 31, 2023 and 2022, auto and other loans excluded $20 million and $153 million, respectively, of PPP loans guaranteed by the SBA that are 30 or more days past due. These amounts have been excluded based upon the SBA guarantee. 11.28 % 696 1.18 % 9,689 7,216 4,847 New York 4,938 4,345 63,192 70,866 $ Total retained loans 25,475 27,722 All other 1,481 1,714 North Carolina 1,551 1,779 The Firm grants certain modifications of auto and other loans to borrowers experiencing financial difficulty, which effective January 1, 2023, are reported as FDMs. For the year ended December 31, 2023, auto and other FDMS were not material and there were no additional commitments to lend to borrowers modified as FDMs. For periods ending prior to January 1, 2023, modifications of auto and other loans where the Firm granted concessions to borrowers who were experiencing financial difficulty were generally accounted for and reported as TDRs. Loans with short-term or other insignificant modifications that were not considered concessions were not TDRs. For the years ended December 31, 2022 and 2021, auto and other TDRs were not material. Arizona 1,900 Pennsylvania 1,708 1,912 Georgia 2,219 2,609 New Jersey 2,839 3,147 Illinois 1,822 $ Percentage of portfolio based on carrying value with estimated refreshed FICO scores Equal to or greater than 660 64 0.2 0.2 No FICO available 13.0 86.8 % 85.8 % 14.0 Less than 660 185,175 $ 211,123 $ Total retained loans 70,878 80,287 4,487 5,209 5,517 6,088 5,493 6,307 All other Arizona Pennsylvania (a) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2023. Loan modifications The Firm grants certain modifications of credit card loans to borrowers experiencing financial difficulty, which effective January 1, 2023, are reported as FDMs. These modifications may involve placing the customer's credit card account on a fixed payment plan, generally for 60 months, which typically includes reducing the interest rate on the credit card account. If the borrower does not make the contractual payments when due under the modified payment terms, the credit card loan continues to age and will be charged-off in accordance with the Firm's standard charge-off policy. In most cases, the Firm does not reinstate the borrower's line of credit. Financial effects of FDMS The following table provides information on credit card loan modifications considered FDMs. 0.59 % 30-89 days past due and still accruing Current and less than 30 days past due and still accruing $ (in millions) Year ended December 31, 2023 The following table provides information on the payment status of FDMs during the year ended December 31, 2023. Payment status of FDMs and redefaults Accordingly, trial modifications are not considered FDMs. For the year ended December 31, 2023, the Firm also had $27 million of credit card loans subject to trial modifications. The changes to the TDR accounting guidance eliminated the TDR reasonably expected and concession assessment criteria. (b) The interest rates represent weighted average at enrollment. (a) Term extension includes credit card loans whose terms have been modified under long-term programs by placing the customer's credit card account on a fixed payment plan. Colorado Term extension with a reduction in the weighted average contractual interest rate from 23.19% to 3.64% 0.31 % 648 648 $ $ Total Term extension and interest rate reduction (a) (b) % of loan modifications to total retained credit card loans Amortized cost basis Loan modification (in millions) Year ended December 31, 2023 Financial effect of loan modification 5,792 6,424 7,643 4.52 1.45 % 12.56 % 0.67 1.40 % % of 90+ days past due to total retained loans % of 30+ days past due to total retained loans Loan delinquency ratios Total retained loans 90 or more days past due and still accruing 30-89 days past due and still accruing 0.68 $ Loan delinquency (in millions, except ratios) 185,175 $ 796 $ 184,379 $ 1,266 36 1,420 Current and less than 30 days past due and still accruing 182,489 246 Other credit quality indicators 8,688 10,089 11,364 12,905 15,103 15,046 16,915 Ohio New Jersey Illinois Florida JPMorgan Chase & Co./2023 Form 10-K New York 22,086 28,154 $ 32,652 Texas California December 31, 2022 December 31, 2023 Geographic region (a) (in millions, except ratios) The following table provides information on other credit quality indicators for retained credit card loans. 19,171 3.02 % $ 1.68 % Within the Revolving loans Term loans by origination year December 31, 2023 (in millions, except ratios) Delinquency is the primary credit quality indicator for retained auto and other loans. The following tables provide information on delinquency and gross charge-offs for the year ended December 31, 2023. Auto and other Notes to consolidated financial statements 243 At December 31, 2023 and 2022, the Firm had residential real estate loans, excluding those insured by U.S. government agencies, with a carrying value of $566 million and $565 million, respectively, that were not included in REO, but were in the process of active or suspended foreclosure. Active and suspended foreclosure (a) Represents loans permanently modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The dollar amounts presented represent the balance of such loans at the end of the reporting period in which such loans defaulted. $ 147 $ 160 1 2 28 16 $ 1 $ - 38 38 2023 2022 2021 2020 231 7 1 1 120 or more days past due $ 69,862 102 $ $ 2,984 511 $ $ 1,777 23 $ 6,538 $ 14,797 279 276 30-119 days past due $ 30,328 Current Loan delinquency Total Converted to term loans revolving period Prior to 2019 2019 $ 12,825 22 2.92 3.35 Concession granted: (a) 4,588 4,182 Number of loans permanently modified 6,246 3,902 modification Number of loans approved for a trial 2021 2022 Year ended December 31, Interest rate reduction the period presented. This table excludes loans with short- term or other insignificant modifications that are not considered concessions. The following table provides information about how residential real estate loans were modified in TDRs during For periods ending prior to January 1, 2023, modifications of residential real estate loans where the Firm granted concessions to borrowers who were experiencing financial difficulty were generally accounted for and reported as TDRS. Loans with short-term or other insignificant modifications that were not considered concessions were not TDRs. For the years ended December 31, 2022 and 2021, new TDRs were $362 million and $866 million, and there were no additional commitments to lend to borrowers whose residential real estate loans were modified in TDRs. The Firm's proprietary modification programs as well as government programs, including U.S. GSE programs, generally provide various concessions to financially troubled borrowers including, but not limited to, interest rate reductions, term or payment extensions and delays of principal and/or interest payments that would otherwise have been required under the terms of the original agreement. Nature and extent of TDRS For the year ended December 31, 2023, residential real estate FDMS of $29 million were 30 or more days past due and FDMs that re-defaulted were $17 million. Payment status of FDMS and redefaults In addition to FDMS, the Firm also had $69 million of loans subject to a trial modification, and $9 million of Chapter 7 loans for the year ended December 31, 2023. The changes to the TDR accounting guidance eliminated the TDR reasonably expected and concession assessment criteria. Accordingly, trial modifications and Chapter 7 loans were considered TDRs, but not FDMs. Refer to Note 1 for further information. For the year ended December 31, 2023, residential real estate FDMs were $136 million. The financial effects of the FDMs, which were predominantly in the form of term extensions and interest rate reductions, included extending the weighted-average life of the loans by 20 years, and reducing the weighted-average contractual interest rate from 7.21% to 4.44% for the year ended December 31, 2023. There were no additional commitments to lend to borrowers experiencing financial difficulty whose loans have been modified as FDMs. Financial effects of FDMS The Firm grants certain modifications of residential real estate loans to borrowers experiencing financial difficulty, which effective January 1, 2023, are reported as FDMs. The Firm's proprietary modification programs as well as government programs, including U.S. GSE programs, that generally provide various modifications to borrowers experiencing financial difficulty including, but not limited to, interest rate reductions, term extensions, other-than- insignificant payment delay and principal forgiveness that would otherwise have been required under the terms of the original agreement, are considered FDMs. Loan modifications 90 or more days past due and still accruing JPMorgan Chase & Co./2023 Form 10-K 78 Term or payment extension 74 % 4.54 % 4.75 % 2021 2022 Balance of loans that redefaulted within one year of permanent modification (a) Principal forgiven Principal deferred Charge-offs recognized upon permanent modification Weighted-average remaining contractual term (in years) of loans with term or payment extensions - after TDR (in millions, except weighted average data) Weighted-average interest rate of loans with interest rate reductions - before TDR Weighted-average interest rate of loans with interest rate reductions - after TDR Weighted-average remaining contractual term (in years) of loans with term or payment extensions - before TDR Year ended December 31, 54 % The following table provides information about the financial effects of the various concessions granted in modifications of residential real estate loans and about redefaults of certain loans modified in TDRs for the periods presented. The following table presents only the financial effects of permanent modifications and does not include temporary concessions offered through trial modifications. This table also excludes loans with short-term or other insignificant modifications that were not considered concessions. (b) Includes variable interest rate to fixed interest rate modifications and payment delays that meet the definition of a TDR. (a) Represents concessions granted in permanent modifications as a percentage of the number of loans permanently modified. The sum of the percentages exceeds 100% because predominantly all of the modifications include more than one type of concession. Concessions offered on trial modifications are generally consistent with those granted on permanent modifications. 36 37 2 1 23 10 Principal and/or interest deferred Principal forgiveness Other(b) 53 67 Financial effects of TDRS and redefaults 2.20 % 43 19 $ $ 2,342 578 $ $ 1,467 $ 3,991 68 11,401 100 24 53 120 or more days past due 308 263 30-119 days past due $ $ 20,212 $ 22,187 Current Total to term loans period revolving Prior to 2018 2018 2019 118 $62,296 33 17 0.83 % 1.15 % 1.17 % % of 30+ days past due to total retained loans $63,192 133 $ $ 2,356 596 $ $ 1,500 2020 $ 4,059 $ $ 20,573 $ 22,450 Total retained loans 85 5 2 1 811 10 12 11,525 2021 2022 Converted 2.36 % 1.15 % 1.75 % 1.86 % 0.91 % % of 30+ days past due to total retained loans(a) $ 70,866 143 $ $ 3,006 528 3.22 % $ $ 6,624 $ 13,063 $ 15,077 $ 30,605 Total retained loans 37 17 3 8 967 24 $ 1,820 17 0.73 % 1.39 % Within the Revolving loans Term loans by origination year December 31, 2022 Loan delinquency (in millions, except ratios) 947 $ 4 $ - 28.67 % $ 35 $ $ 53 $ 161 $ 297 $ 333 $ Gross charge-offs 64 Total 2022 cost basis Total Converted to term loans Within the revolving period Prior to 2018 2018 2019 2020 2021 2022 Revolving loans Term loans by origination year December 31, 2022 Other (a) 340 (in millions) 265,809 77,159 342,968 59 2,194 $ 176,728 $ 43,801 220,529 $ 13 $ $ 8 $ $ 8,663 4,532 $ 2,001 811 $ 6,662 3,721 $ 2,253 $ $ 10,099 $ 2,172 12,271 $ 8 $ Loans by risk ratings $ 2022 2023 Criticized Retained loans secured by real estate (in millions, except ratios) December 31, Total retained loans secured by real estate Other Commercial Multifamily The following table presents additional information on retained loans secured by real estate within the Wholesale portfolio, which consists of loans secured wholly or substantially by a lien or liens on real property at origination. Multifamily lending includes financing for acquisition, leasing and construction of apartment buildings. Other commercial lending largely includes financing for acquisition, leasing and construction, largely for office, retail and industrial real estate. Included in secured by real estate loans is $10.2 billion and $6.4 billion as of December 31, 2023 and 2022, respectively, of construction and development loans made to finance land development and on-site construction of commercial, industrial, residential, or farm buildings. Notes to consolidated financial statements 251 JPMorgan Chase & Co./2023 Form 10-K (b) As of December 31, 2023, included $610 million, $1.0 billion, $820 million, $1.1 billion, $244 million, and $1.4 billion of retained loans originated in 2023, 2022, 2021, 2020, 2019 and prior to 2019, respectively, and $11.8 billion of revolving loans within the revolving period and $56 million converted to term loans associated with First Republic. Investment-grade (a) Includes loans to SPES, financial institutions, personal investment companies and trusts, individuals and individual entities (predominantly Global Private Bank clients within AWM and J.P. Morgan Wealth Management within CCB), states and political subdivisions, as well as loans to nonprofits. Refer to Note 14 for more information on SPES. 59,693 82 3,597 $ 249,585 171,049 $ 32,240 203,289 $ 7,251 $ 475 7,726 $ 2,159 $ 451 2,610 $ 4,529 $ 699 5,228 $ 48,950 $ 22,960 $ 14,836 $ $ Total retained loans 13,015 $ 1,821 15,864 $ 7,096 32,121 $ 16,829 Noninvestment-grade 3,679 $ 309,278 2023 10,033 $ 6,169 16,202 $ 8 $ 5 $ $ 1 $ 989 1,014 2,003 $ 748 $ 525 1,273 $ 4,501 $ 1,995 $ 2,506 3,045 $ 3,459 6,504 $ 45,160 $ 20,782 $ $ Total retained loans 8,338 $ 12,444 21,072 $ 24,088 Noninvestment-grade 76,275 $ Loans by risk ratings (in millions) Total Converted to term loans period revolving Prior to 2018 2018 2019 2020 2021 2022 Within the Revolving loans Investment-grade 18,034 $ 8,092 26,126 $ 298 $ 82 87,354 $ $ Gross charge-offs 52,392 $ $ (b) Total retained loans 14,054 Noninvestment-grade 38,338 $ $ Investment-grade Loans by risk ratings Total Converted to term loans 91,385 revolving period 2019 2020 2021 2022 2023 Revolving loans Within the Term loans by origination year December 31, 2023 Other (a) (in millions) (a) As of December 31, 2023, included $364 million, $568 million, $471 million, $212 million, $53 million, and $121 million of retained loans originated in 2023, 2022, 2021, 2020, 2019 and prior to 2019, respectively, and $1.2 billion of revolving loans within the revolving period and $12 million converted to term loans associated with First Republic. 167,660 $ 83 Prior to 2019 Term loans by origination year 2022 2022 2023 Other 2022 2023 2022 2023 Commercial and industrial Secured by real estate (in millions) December 31, $ 342,968 $ 309,278 $ 672,472 $ 603,670 The following table provides information on retained wholesale nonaccrual loans. Nonaccrual loans (c) Represents loans that are considered well-collateralized and therefore still accruing interest. 2022 (a) The U.S. and non-U.S. distribution is determined based predominantly on the domicile of the borrower. (b) Borrowers associated with First Republic are predominantly domiciled in the U.S. Criticized nonaccrual (c) $ 162,338 $ 126,732 $ 167,166 $ 167,660 1,963 2,346 699 724 1,018 1,221 246 401 154 338 53 26 Total retained loans 2,544 Total retained loans 2022 JPMorgan Chase & Co./2023 Form 10-K 252 occurs when the loans have been partially charged off and/or there have been interest payments received and applied to the loan balance. (b) Interest income on nonaccrual loans recognized on a cash basis were not material for the years ended December 31, 2023 and 2022. (a) When the discounted cash flows or collateral value equals or exceeds the amortized cost of the loan, the loan does not require an allowance. This typically 1,963 2,346 $ 699 $ 724 $ 1,018 $ 618 1,345 1,397 $ 949 212 $ 2023 487 686 $ 332 776 $ 445 1,221 $ 246 $ 401 $ $ Total nonaccrual loans (b) 74 $ 172 129 $ 272 Without an allowance (a) $ With an allowance Nonaccrual loans 492 $ 232 2023 $ 667,341 $ 599,009 2,447 $ 164,899 $ 165,415 1,127 100 Secured by real estate December 31, The following table provides information on the geographic distribution and delinquency for retained wholesale loans. Geographic distribution and delinquency 0.19 % 0.41 % 0.53 % 0.06 % 246 $ 401 $ 3.08 % 4.74 % Commercial and industrial 3,908 $ 126,732 $ 162,338 $ 61,613 $ 47,593 1,992 4.19 % 195 4,096 6.65 % 325 $ $ 79,139 1,916 2.42 % 51 $ 76 $ 0.08 % 0.25 % (a) Included $20.7 billion and $13.1 billion of Multifamily and Other commercial loans, respectively, associated with First Republic. % of criticized nonaccrual loans to total retained loans secured by real estate $ Criticized nonaccrual $ 100,725 3,596 3.57 % % of criticized to total retained loans secured by real estate (a) 7,692 $ 341,128 $ 307,511 1,090 1,015 Other Amortized 162 1 150 90 or more days past due and still accruing (c) 884 402 473 Current and less than 30 days past due and still accruing $ 161,314 $ 126,083 30-89 days past due and still accruing Loan delinquency $ 672,472 $ 603,670 $ 162,338 $ 126,732 $ 167,166 $ 167,660 $ 342,968 $ 309,278 Total retained loans $ 549,636 $ 479,589 122,836 124,081 78,753 Total retained loans $ 127,638 $ 125,324 $ 262,499 $ 230,525 39,528 80,469 2,992 2,839 $ 159,499 $ 123,740 Total non-U.S. Total U.S. Loans by geographic distribution (a)(b) 2023 2022 2023 2022 2023 2022 2023 (in millions) 42,336 December 31, 2022 40,087 $ 47,267 479 190,056 57,888 1,106 699 59,693 77,159 91,385 94,542 27,180 $ 126,732 $ 162,338 41,933 724 1,018 1,221 246 401 Total retained loans (a) 162,553 Total noninvestment-grade 1,257 8,974 12,684 3,662 7,291 Criticized performing 75,178 81,393 80,637 23,272 34,241 Noncriticized Noninvestment-grade: $ 425,412 Criticized nonaccrual $ 458,838 21,232 $ 167,166 0.61 0.73 0.19 0.25 % of criticized nonaccrual to total retained loans 2.60 3.51 0.58 0.58 5.96 8.32 3.08 4.74 % of total criticized to total retained loans 13,742 70.47 % 80.70 % 77.50 % 45.49 % 43.44 % 78.55 % 74.17 % total retained loans % of investment-grade to $ 603,670 1,963 178,258 2,346 213,634 $ 672,472 $ 309,278 Commercial and industrial $ 167,660 68.23 % $ 249,585 $ 265,809 $ 76,275 34 $ $ Balance of loans that redefaulted within one year of modification 5.14 4.13 Weighted-average interest rate of loans - after TDR 17.75 % 19.86 % Weighted-average interest rate of loans - before TDR 393 418 $ $ Balance of new TDRs (a) 2021 57 2022 Year ended December 31, The following table provides information about the financial effects of the concessions granted on credit card loans modified in TDRs and redefaults for the periods presented. For all periods disclosed, new enrollments were less than 1% of total retained credit card loans. For periods ending prior to January 1, 2023, modifications of credit card loans where the Firm granted concessions to borrowers who were experiencing financial difficulty were generally accounted for and reported as TDRs. The Firm granted concessions for most of the credit card loans under long-term programs. These concessions involved placing the customer's credit card account on a fixed payment plan, generally for 60 months, and typically included reducing the interest rate on the credit card account. Substantially all modifications under the Firm's long-term programs were considered to be TDRs. Loans with short-term or other insignificant modifications that were not considered concessions were not reported as TDRs. Financial effects of TDRS and redefaults Notes to consolidated financial statements 247 JPMorgan Chase & Co./2023 Form 10-K For credit card loans modified as FDMs, payment default is deemed to have occurred when the borrower misses two consecutive contractual payments. Defaulted modified credit card loans remain in the modification program and continue to be charged off in accordance with the Firm's standard charge-off policy. There were $50 million FDMs that re-defaulted during the year ended December 31, 2023 which were a combination of term extension and interest rate reduction. 648 $ 31 59 558 (in millions, except weighted-average data) (a) Represents the outstanding balance prior to modification. (b) Represents loans modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The amounts presented represent the balance of such loans as of the end of the quarter in which they defaulted. For credit card loans modified in TDRs, payment default was deemed to have occurred when the borrower missed two consecutive contractual payments. Defaulted modified credit card loans remained in the modification program and continued to be charged of in accordance with the Firm's standard charge-off policy. 248 72,624 $ $ 99,552 $ 120,405 Investment-grade Loans by risk ratings 2022 Total retained loans 2023 2022 2023 Other(b) 2022 2023 Commercial and industrial 2022 2023 (in millions, except ratios) JPMorgan Chase & Co./2023 Form 10-K Wholesale loan portfolio Wholesale loans include loans made to a variety of clients, ranging from large corporate and institutional clients to high-net-worth individuals. The primary credit quality indicator for wholesale loans is the internal risk rating assigned to each loan. Risk ratings are used to identify the credit quality of loans and differentiate risk within the portfolio. Risk ratings on loans consider the PD and the LGD. The PD is the likelihood that a loan will default. The LGD is the estimated loss on the loan that would be realized upon the default of the borrower and takes into consideration collateral and structural support for each credit facility. Management considers several factors to determine an appropriate internal risk rating, including the obligor's debt capacity and financial flexibility, the level of the obligor's earnings, the amount and sources for repayment, the level and nature of contingencies, management strength, and the industry and geography in which the obligor operates. The Firm's internal risk ratings generally align with the qualitative characteristics (e.g., borrower capacity to meet financial commitments and vulnerability to changes in the economic environment) defined by S&P and Moody's, however the quantitative characteristics (e.g., PD and LGD) may differ as they reflect internal historical experiences and assumptions. The Firm generally considers internal ratings with qualitative characteristics equivalent to BBB-/Baa3 or higher as investment grade, and these ratings have a lower PD and/or lower LGD than non-investment grade ratings. Noninvestment-grade ratings are further classified as noncriticized and criticized, and the criticized portion is further subdivided into performing and nonaccrual loans, representing management's assessment of the collectibility of principal and interest. Criticized loans have a higher PD than noncriticized loans. The Firm's definition of criticized aligns with the U.S. banking regulatory definition of criticized exposures, which consist of special mention, substandard and doubtful categories. Refer to Note 1 for additional information. 0.21 Risk ratings are reviewed on a regular and ongoing basis by Credit Risk Management and are adjusted as necessary for updated information affecting the obligor's ability to fulfill its obligations. JPMorgan Chase & Co./2023 Form 10-K 249 Notes to consolidated financial statements Internal risk rating is the primary credit quality indicator for retained wholesale loans. The following tables provide information on internal risk rating and gross charge-offs for the year ended December 31, 2023. Secured by real estate December 31, As noted above, the risk rating of a loan considers the industry in which the obligor conducts its operations. As part of the overall credit risk management framework, the Firm focuses on the management and diversification of its industry and client exposures, with particular attention paid to industries with an actual or potential credit concern. Refer to Note 4 for further detail on industry concentrations. 0.23 $ 342,968 0.33 period 0.35 2019 2020 2021 2022 2023 revolving Converted Revolving loans Within the Term loans by origination year December 31, 2023 Commercial and industrial to term loans JPMorgan Chase & Co./2023 Form 10-K (a) As of December 31, 2023 included $3.3 billion, $11.2 billion, $6.2 billion, $4.3 billion, $2.9 billion, and $5.1 billion of retained loans originated in 2023, 2022, 2021, 2020, 2019 and prior to 2019, respectively, and $838 million of revolving loans within the revolving period associated with First Republic. 2 $ 126,732 1,926 $ 99,552 27,180 2 $ 1,006 $ 920 $ 5,277 $ 17,289 2,395 5,659 7,672 $ 22,948 $ 14,666 $ 3,498 18,164 $ 22,407 $ 14,773 $ 5,602 3,032 28,009 $ 17,805 $ 24,134 $ 6,072 30,206 $ $ Total retained loans 250 Noninvestment-grade Total Loans by risk ratings $ 8 $ 167,166 75 84,090 $ 259 $ 94,542 74 72,624 $ 1 38,394 $ 45,696 $ 1,115 1,006 2,121 $ $ 12 (in millions) 1,030 $ 1,144 2,174 $ 2 $ 2,291 $ 1,989 4,276 $ 9,299 13,575 $ 110 $ 10,642 $ 16,444 27,086 $ 8 $ 25 $ $ Gross charge-offs 33,765 $ $ Total retained loans (a) 18,890 Noninvestment-grade 14,875 $ $ Investment-grade 4,280 $ 55 $ $ Prior to 2019 Loans by risk ratings 15,677 $ 3,987 19,664 $ 23 $ 16,820 $ 3,840 20,660 $ $ 25,784 $ 7,839 33,623 $ 22 $ 28,874 $ 12,579 41,453 $ 48 $ 15,164 $ 20 $ $ Gross charge-offs $ Total retained loans (a) 10,687 $ 4,477 Noninvestment-grade $ Investment-grade Loans by risk ratings 21,108 7,918 29,026 Total Within the revolving period Prior to 2019 2019 2020 2021 2022 2023 Revolving loans Term loans by origination year December 31, 2023 Secured by real estate Investment-grade (b) Includes loans to SPES, financial institutions, personal investment companies and trusts, individuals and individual entities (predominantly Global Private Bank clients within AWM and J.P. Morgan Wealth Management within CCB), states and political subdivisions, as well as loans to nonprofits. As of December 31, 2023, predominantly consisted of $106.9 billion to individuals and individual entities, $91.2 billion to SPES, and $87.5 billion to financial institutions, Refer to Note 14 for more information on SPEs. (a) As of December 31, 2023 included $33.8 billion of Secured by real estate loans, $3.0 billion of Commercial and industrial loans, and $17.1 billion of Other loans associated with First Republic. Converted to term loans $ (in millions) - 1,455 $ (in millions) Converted to term loans Within the revolving period Prior to 2018 2018 2019 2020 2021 2022 Revolving loans Term loans by origination year December 31, 2022 Secured by real estate 192 Total 1 $ 120,405 1,291 2 41,933 $ $ 2 $ 162,338 78 $ $ 2,746 $ • Virtual call centers. When we sought to expand our customer service specialists program across the United States, we turned to Detroit, launch- ing our first virtual call center in 2022. Invest- ments in Detroit's workforce development infrastructure helped us hire 90 virtual cus- tomer service specialists for a program that has outperformed many of our traditional call centers around the world. Following this suc- cess, we expanded our hiring efforts and this virtual program to Baltimore to create new jobs that jump-start careers. And now we're evaluat- ing the possibility of expanding even further. Creating opportunity for people with disabili- ties. The firm's Office of Disability Inclusion continues to lead strategy and initiatives aimed at advancing economic opportunity for people with disabilities. In 2023, we joined lawmakers and business leaders in Washington, D.C., to show support for passage of the Supplemental Security Income (SSI) Savings Penalty Elimination Act. Modernizing the SSI program, by updating asset limits for the first time in nearly 40 years, would allow millions of people with disabilities who receive SSI benefits the opportunity to build their savings without put- ting their essential benefits at risk. We also provided business coaching to more than 370 entrepreneurs with disabilities. across the United States and has hired over 900,000 veterans and military spouses. In 2023, VJM announced the creation of its Advisory Board, which is composed of 14 corporate lead- ers, to provide strategic direction and oversight of VJM as it continues to expand its commitment to support economic opportunities for veterans and military spouses, including its goal to hire 2 million veterans and 200,000 military spouses by 2030. JPMorgan Chase alone has hired in excess of 18,000 veterans since 2011 and currently employs more than 3,100 military spouses. effort sponsors recruitment, mentorship and development programs to support the military members and veterans working at JPMorgan Chase. Back in 2011, we joined with 10 other com- panies to launch the Veteran Jobs Mission (VJM), whose membership has since grown to more than 300 companies representing various industries Military and Veterans Affairs. This firmwide BRG has more than 70,000 employees globally. Advancing Black Pathways. This comprehensive program, which just reached the five-year mark, focuses on strengthening the economic founda- tion of Black communities because we know that opportunity is not always created equally. The program does so by, among other accomplish- ments, helping to diversify our talent pipeline, providing opportunities for Black individuals to enter the workforce and gain valuable experi- ence, and investing in the financial success of Black Americans through a focus on financial health, homeownership and entrepreneurship. An important part of the program's work is achieved through our investment in Historically Black Colleges and Universities (HBCU). We now partner with 18 schools across the United States to boost recruitment connections, expand career pathways for Black students and other students, and support their long-term develop- ment and financial health. As a measure of the program's success, in four years we have made nearly 400 hires into summer and full-time • • • Women on the Move. At JPMorgan Chase, they sure are! Women represent 28% of our firm's senior leadership globally. In fact, our major lines of business - CCB, AWM and CIB, which would be among Fortune 1000 companies on their own - are all run by women (one with a co-head who is male). More than 10 years ago, a handful of senior women at the company, on their own, started this global, firmwide, inter- nally focused organization called Women on the Move. It was so successful that we expanded the initiative beyond the company; it now empowers clients and consumers, as well as women employees and their allies, to build their careers, grow their businesses and improve their financial health. The Women on the Move 22 analyst and associate roles at the firm. 21 Senior business consultants. To help entrepre- neurs and small businesses make the transition from community lending to accessing capital from traditional financial institutions, we created a new job - senior business consultant - to provide support. Senior business consultants in branches that focus on underserved communi- ties offer coaching and help business owners with everything from navigating access to credit to managing cash flow to generating effective marketing. Since 2020, these consultants have mentored more than 5,500 business owners, helping them improve their operations, grow revenue and network with others in the local business community. • • Entrepreneurs of Color Fund. A critical chal- lenge we have seen in so many communities is that traditional lending standards render too many entrepreneurs - particularly entrepre- neurs of color and those serving these commu- nities ineligible for credit. In response, we helped launch the Entrepreneurs of Color Fund (EOCF) in Detroit, a lending program designed to help aspiring small business owners gain access to critical resources needed for growth that are often not equitably available - capital, technical assistance and mentorship, among others. These challenges aren't unique to Detroit so we worked with community development financial institutions to replicate the EOCF program in 10 markets across the United States in 2023, deploying more than 2,900 loans and $176 million in capital to underserved entrepreneurs across the country. • AdvancingCities. The organizing principles that define the business and community investments we make and how we best achieve an overall impact in local economies were heavily influ- enced by our experience in Detroit. Seeing Detroit's comeback begin to take shape several years ago, we created AdvancingCities to repli- cate this model for large-scale investments to other cities around the world. From San Fran- cisco to Paris to Greater Washington, D.C., we've applied what we learned in Detroit to communi- ties where conditions are opportune for success and require deeper investments - where com- munity, civic and business leaders have come together to solve problems and get results. • • JPMorgan Chase Service Corps. Ten years ago, we launched the JPMorgan Chase Service Corps to strengthen the capacity-building of nonprofit partners. We brought employees from around the world to Detroit to assist with its recovery from creating a scoring model for a nonprofit to helping prioritize neighborhoods for develop- ment funding to devising an implementation plan for an integrated talent management system. Since that time, the Service Corps has expanded, with more than 1,500 JPMorgan Chase employees contributing 100,000 hours to support over 300 nonprofits globally. Community Centers/Branches and Community Managers. A local bank branch, especially in a low-income neighborhood, can be successful only when it fits the community's needs. That is why over the last several years we have shifted our approach to how we offer access to financial health education, as well as low-cost products and services to help build wealth. Since 2019, we have opened 16 Community Center branches, often in areas with larger Black, Hispanic or Latino populations, and have plans to open three more by the end of 2024. These branches have more space to host grassroots community events, small business mentoring sessions and financial health seminars, which have been well-attended to date, over 400,000 people have taken advantage of the financial education seminars. In each of these Community Center branches, we hired a Community Manager (who acts as a local ambassador) to build relation- ships with community leaders, nonprofits and small businesses. The Community Manager concept and practice have become so successful that we have also placed these managers in many of our traditional branches in underserved communities. We now have 149 Community Managers throughout our branch network. • Work skills development. Detroit showed us how talent in communities is often overlooked. We saw this in the early days of our investment when we visited our partners at Focus: HOPE, a training program designed to help Detroiters develop skills for high-demand jobs. Quickly, it became clear that the training and education system in Detroit was disconnected from UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY Business Resource Groups. To deepen our cul- ture of inclusion in the workplace, we have 10 Business Resource Groups (BRG) across the com- pany to connect more than 160,000 participat- ing employees around common interests, as well as to foster networking and camaraderie. Groups welcome anyone - allies and those with shared affinities alike. For example, some of our largest BRGS are Access Ability (employees with disabilities and caregivers), Adelante (Hispanic and Latino employees), BOLD (Black employees), NextGen (early career professionals), PRIDE (LGBTQ+ employees) and Women on the Move. Finally, we should also consider that rates have been extremely low for a long time - it's hard to know how many investors and companies are truly prepared for a higher rate environment. It's also interesting to point out that many of our efforts were spawned from our work around Advancing Black Pathways, Military and Veterans Affairs, and our work in Detroit. While we've banked Detroit for more than 90 years, our $200 million investment in its economic recovery over the last decade demonstrated that investing in communities is a smart business strategy. We are one of the largest banks in Detroit, from consumer banking to investment banking, and it's quite clear that not only did our efforts help Detroit, but they also helped us gain market share. The extent of Detroit's remarkable recovery was recently high- lighted when Moody's upgraded the city's credit rating to investment grade - an extraordinary achievement just over 10 years after the city filed the largest municipal bankruptcy in U.S. history. For JPMorgan Chase, Detroit was an incubator for developing models that help us hone how we deploy our business resources, philanthropic capi- tal, skilled volunteerism, and low-cost loans and equity investments, as well as how we identify top talent to drive successful business and societal improvements. I hope that, as shareholders, you are proud of our focus on promoting opportunity for all, both within and outside our organization, which includes economic opportunity. Some of our initiatives are listed below. 23 merger integration. Overall, the integration involves effectively combining more than 165 systems (e.g., statement, deposit, accounting and human resources) and consolidating policies, risk reporting, and other various rules and procedures. We hope to have most of the integration done by the middle of 2024. Fortunately, we were very familiar and comfort- able with all of the assets we were acquiring from First Republic. What we didn't take on was First Republic's excessive interest rate exposure - of the reasons it failed - which we effectively hedged within days of the acquisition. one Our people did a great job of respectfully manag- ing this transition, knowing that circumstances were particularly tough for our new colleagues, whom we tried to welcome with open arms. We did everything we could to redeploy individuals whose jobs were lost because of the merger (we directly hired over 5,000 people). Our approach has always been to go into an acquisition knowing we can learn things from other teams, and in this case, we did: First Republic had done an outstanding job serving high-net-worth clients and venture capital- ists, and we are developing what is effectively a new business for us following First Republic's ser- vicing model. We will serve these high-net-worth clients through a single point of contact, supported by a concierge service model, across our distribu- tion channels - including more than 20 new J.P. Morgan branded branches. NAVIGATING IN A COMPLEX AND POTENTIALLY DANGEROUS WORLD In the policy section, we talk about how we may be entering one of the most treacherous geopolitical eras since World War II. And I have written in the past about high levels of debt, fiscal stimulus, ongoing deficit spending and the unknown effects of quantitative tightening (which I am more wor- ried about than most) so I won't repeat those views here. However, the impacts of these geopo- litical and economic forces are large and some- what unprecedented; they may not be fully under- stood until they have completely played out over multiple years. In any case, JPMorgan Chase must be prepared for the various potential impacts and outcomes on our company and our people. We remain wary of economic prognosticating. While all companies essentially budget on a base case forecast, we are very careful not to run our business that way. Instead, we look at a range of potential outcomes for which we need to be pre- pared. Geopolitical and economic forces have an unpredictable timetable - they may unfold over months, or years, and are nearly impossible to put into a one-year forecast. They also have an unpre- dictable interplay: For example, the geopolitical situation may end up having virtually no effect on the world's economy or it could potentially be its determinative factor. We have ongoing concerns about persistent inflationary pressures and consider a wide range of outcomes to manage interest rate exposure and other business risks. Many key economic indicators today continue to be good and possibly improving, including inflation. But when looking ahead to tomorrow, conditions that will affect the future should be considered. For example, there seems to be a large number of persistent inflationary pressures, which may likely continue. All of the following factors appear to be inflationary: ongoing fiscal spending, remilitarization of the world, restructuring of global trade, capital needs of the new green econ- omy, and possibly higher energy costs in the future (even though there currently is an oversupply of gas and plentiful spare capacity in oil) due to a lack of needed investment in the energy infrastructure. In the past, fiscal deficits did not seem to be closely related to inflation. In the 1970s and early 1980s, there was a general understanding that inflation was driven by "guns and butter"; i.e., fiscal deficits and the increase to the money supply, both partially driven by the Vietnam War, led to increased inflation, which went over 10%. The deficits today are even larger and occurring in boom times - not as the result of a recession - and they have been supported by quantitative easing, which was never done before the great financial crisis. Quantitative easing is a form of increasing the money supply (though it has many offsets). I remain more concerned about quantita- tive easing than most, and its reversal, which has never been done before at this scale. UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY 19 Equity values, by most measures, are at the high end of the valuation range, and credit spreads are extremely tight. These markets seem to be pricing in at a 70% to 80% chance of a soft landing – modest growth along with declining inflation and interest rates. I believe the odds are a lot lower than that. In the meantime, there seems to be an enormous focus, too much so, on monthly inflation data and modest changes to interest rates. But the die may be cast - interest rates looking out a year or two may be predetermined by all of the factors I mentioned above. Small changes in interest rates today may have less impact on inflation in the future than many people believe. • Therefore, we are prepared for a very broad range of interest rates, from 2% to 8% or even more, with equally wide-ranging economic outcomes - from strong economic growth with moderate infla- tion (in this case, higher interest rates would result from higher demand for capital) to a recession with inflation; i.e., stagflation. Economically, the worst-case scenario would be stagflation, which would not only come with higher interest rates but also with higher credit losses, lower business volumes and more difficult markets. Under these many different scenarios, our company would continue to perform at least okay. Importantly, being prepared means we can continue to help our clients no matter what the future portends. We seek to be engaged globally and carefully manage complex countries and geopolitical issues. JPMorgan Chase does business in more than 100 countries, and we have people on the ground in over 60 countries. In almost all those locations, we do research on their economy, their markets and their companies; we bank their government insti- tutions and their companies; and we bank multina- tional corporations, including the U.S. multina- tional corporations within their borders. This is a critical role - not only in helping those countries grow and improve but also in expanding the global economy. Many of these countries are quite complex with dif- ferent laws, customs and regulations. We are occa- sionally asked why we bank certain companies and even certain countries, particularly when countries have some laws and customs that are counter to many of the values held in the United States. Here's why: • The U.S.government sets foreign policy. And when it does, we salute. Wherever we do busi- ness, we follow the law of the United States, as it applies in that country (in addition to the laws of the country itself), in all respects. Think of trade rules, sanctions, anti-money laundering and the Foreign Corrupt Practices Act, among others. By and large, these things help improve those coun- tries. In most cases, the U.S. government does not want us to leave because it agrees, gener- ally, that the engagement of American business enhances our relationships with other countries and helps those countries themselves. 20 UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY • Engagement makes the world a better place. We all should want the world to continue to improve. Isolation and lack of engagement do not accomplish that goal. While we believe that it makes sense for the United States to push for constant improvement around the world - from advocating for human rights to fighting corrup- tion - this is rarely accomplished through coer- cion, and, in fact, is enhanced by engagement. We need to be prepared for emerging challenges and position ourselves to under- stand them. We created a new role - Head of Asia Pacific Policy and Strategic Competitiveness ― to focus specifically on key policy issues critical to the firm's (and, in fact, the country's) competitiveness, such as trade restrictions, supply chains and infrastructure. We also cre- ated a new strategic security forum to focus on emerging and evolving risks, including trade wars, pandemics, cybersecurity and actual wars, to name just a few. OUR EXTENSIVE COMMUNITY OUTREACH EFFORTS, INCLUDING DIVERSITY, EQUITY AND INCLUSION JPMorgan Chase makes an extraordinary effort as part of our "normal" day-to-day outreach to engage with individual clients, small and midsized businesses, large and multinational firms, govern- ment officials, regulators and the press in cities all around the world. This dialogue is part of the nor- mal course of business but it is also part of build- ing trust and putting down roots in a community. We believe that companies, and banks in particu- lar, must earn the trust of the communities and countries in which they operate. We believe - and we are unashamed about this - that it is our obliga- tion to help lift up the communities and countries in which we do business. We believe that doing so enhances business and the general economic well-being of those communities and countries and also enhances long-term shareholder value. JPMor- gan Chase thrives when communities thrive. This approach is integral to what we do, in great scale, around the world - and it works. We are quite clear that whether our efforts are inspired by the goodness of our hearts (as philanthropy or venture-type investing) or good business, we try to measure the actual outcomes. not just in the banking system but with leveraged companies and others. Remember, a simple 2 percentage point increase in rates essentially reduced the value of most financial assets by 20%, and certain real estate assets, specifically office real estate, may be worth even less due to the effects of recession and higher vacancies. Also remember that credit spreads tend to widen, sometimes dramatically, in a recession. • The mini banking crisis of 2023 is over, but beware of higher rates and recession - not just for banks but for the whole economy. When we purchased First Republic in May 2023 following the failure of two other regional banks, Silicon Valley Bank (SVB) and Signature Bank, we thought that the current banking crisis was over. Only these three banks were offsides in having the toxic combination of extreme interest rate exposure, large unrealized losses in the held-to-maturity (HTM) portfolio and highly concentrated deposits. Most of the other regional banks did not have these problems. However, we stipulated that the crisis was over provided that interest rates didn't go up dramatically and we didn't experience a serious recession. If long-end rates go up over 6% and this increase is accompa- nied by a recession, there will be plenty of stress - Increasing our rural investment. We are proud to be the only bank with branches in all 48 con- tiguous states, which include many rural com- munities. Nearly 17 million consumers living in rural areas hold over $100 billion in deposits with us and $175 billion in loans. We are also a leading wholesale lender in these communities, helping to fuel local economies through relation- ships with local companies, governments, hospi- tals and universities. Since 2019, we have made material progress in extending our footprint to reach more rural Americans, including expand- ing our branch network into 13 new states with large rural populations. Now we are raising the bar. With our new strategy, we have a goal to have a branch available to serve 50% of a state's population within an acceptable driving dis- tance, including in heavily rural states such as Alabama and Iowa. This focus is part of our recently announced plan to build an additional 500 branches and hire 3,500 employees over the next three years. Through this expansion, we will partner across lines of business and our Corporate Responsibility organization to help advance inclusive economic growth and bring the full force of the firm to America's heartland. Communication about concrete successes. Across industries, market participants need to do a better job of celebrating and championing concrete successes and tangible milestones. This includes highlighting success stories around emerging technologies and the complex nature of the carbon transition. Stakeholders also should better convey the benefits of clean energy - across all technologies - to help combat misinformation and foster a more informed dialogue. 26 26 UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY ⚫ Work skills training. Businesses depend on healthy, thriving communities so the carbon transition needs to work for everyone. This includes helping to ensure that workers are trained in the skills for the future, such as through improved engineering schools and job training programs. Work across the entire supply chain is essential to moving at pace. As one example, the U.S. Bureau of Labor Statistics estimates we will need more than 70,000 additional electricians per year through 2031; it is currently unclear how the market will meet that demand. If the deployment of heat pumps and electric vehicle chargers accelerates, demand for electricians will be even higher. A concerted focus to train electricians can help the United States meet some of its climate goals while providing well-paying jobs that do not require a four- year college degree. Also, broadly speaking, businesses are in a better position to make investments with confidence when labor requirements across the value chain - from design and manufacturing to installation are satisfied. We recently reconsidered certain memberships. JPMorgan Chase recently exited Climate Action 100+ and the Equator Principles. "Why?" we are asked. While we don't necessarily disagree with some of the principles many organizations have, we make our own business decisions. We think we have some of the best-in-class environmental, social and risk standards because we have invested in our own in-house experts and matured our own risk management processes over the years. As a result, we are going to go our own way and make our own independent decisions, gathering the best learnings of experts in the field, and, of course, we will follow all legal requirements. We are engaged but recognize our role: three more important points. First, everyone should understand that conquering the climate problem needs proper government action, particularly around taxes, permitting, grids, infrastructure building and proper coordination of policies - we are not there yet. Second, there is no known technology that can fill the gap between our "aspirations" and the current trajectory of the world. We hope and believe that this will be found (for example, through carbon capture, improved batteries, hydrogen or other measures). This new technology will also require proper government research and development funding, as the effort cannot be accomplished by private enterprise alone. And third, we are going to use the word “commitment” much more reservedly in the future, clearly differentiating between aspirations we are actively striving toward and binding commitments. For JPMorgan Chase to play the right role in tackling the climate challenge, we have organized a special group around the green economy and related infrastructure investment. This group will coordinate and inform our work across all established industry groups (from auto to real estate, energy, agriculture and others) and includes hundreds of employees devoted to these efforts. UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY 27 POWERING ECONOMIC GROWTH IN FLORIDA From Tallahassee to Miami and from Tampa to Palm Bay, JPMorgan Chase has been committed to Florida for more than 130 years and has enjoyed being the bank for all communities. Each year, we contribute billions of dollars to the economy, hire and train local residents, help to revitalize neighborhoods and remove barriers to opportunity for Floridians across the state. Our partnerships with businesses, nonprofits, government entities and community organizations have enabled us to drive sustainable impact and help them achieve their goals. We couldn't be more proud to help make opportunity happen in Florida. Public education and engagement. Without question, clients told us that public commitment to and investment in energy- related infrastructure is one of the most important parts of combating the climate crisis and running their businesses. Supporting the buildout of energy-related infrastructure with speed and scale is critical. Public acceptance of building and advancing the infrastructure needed to meet climate goals is at the heart of progress. While the energy transition is poised to deliver benefits to communities across the world, securing acceptance and support to build clean energy infrastructure at scale is challenging. Access to job-creating renewable energy projects can help rural communities thrive by advancing local economies. Ensuring public support and social license to operate requires better engagement strategies, including widespread stakeholder education about the benefits of these technologies for local communities. This year, we forged a relationship with Inter Miami CF, one of the most recognizable sports teams in the world. Through this partnership and the newly named Chase Stadium, we're continuing to contribute to South Florida and its local communities. In Tampa, home to nearly 6,000 of our employees, we're triggering an additional $210 million in economic activity and creating over 660 local construction jobs through the renovation of our Highland Oaks campus and downtown Tampa office. We're proud that one-third of all Floridians do business with us through deposits, credit cards or a mortgage. Through each of our investments across the state, we're ensuring that residents have the resources and tools they need to thrive. Our clients range from the city of Jacksonville to the Orlando Utilities Commission, the University of South Florida, Broward Health and the District School Board of Pasco County - a decades-long client. • We are the lead treasury bank for the Wounded Warrior Project, one of the largest veteran service organizations in the United States. Headquartered in Jacksonville, the organization caters to wounded veterans and service members who served in the military on or after 9/11. Our support to investment and middle-market banking clients: • Over the last five years, we have provided in excess of $318 billion in credit and capital to local clients, such as utility, technology and tourism companies. • We have more than 12,500 large and midsized clients across the state. Our support to local financial firms: • Over the last five years, we have provided more than $24 billion in credit and capital for financial institutions, such as local banks, insurance companies, asset managers and securities firms. • We bank over 50 of Florida's regional, midsized and community banks, helping them play an essential role in maintaining the state's economy and serve local communities. 28 UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY employers and their talent needs. By investing in programs like Focus: HOPE, we have been able to help bridge local skills gaps by training people for in-demand jobs in communities like Dallas, Miami and Washington, D.C. Between 2019 and 2023, we supported more than 2 mil- lion people through our extensive learning and career programming around the world. • We serve over 150 government, higher education, healthcare and nonprofit clients throughout the state, and over the last five years, we have provided more than $20.2 billion in credit and capital to them. Public/private partnerships in scaling bankable projects. Scaling investments needs to happen both for commercially proven technologies (e.g., wind and solar) and for emerging technologies (e.g., green hydrogen, sustainable aviation fuel and carbon capture). Developing "bankable" clean energy projects will require the application of smart financial tools, as well as further policy support. It will take public/private partnerships and innovation to create catalytic forms of capital that can step into these gaps, absorb first-mover risks and provide the necessary funding. The cost of capital is too high for some companies - and public funds ought to be deployed in a smart way that effectively attracts private capital. Our support to government, higher education, healthcare and nonprofit organizations: • We've nearly completed our five-year, $30 billion Racial Equity Commitment - it will now become a permanent part of our business. What began in 2020 as a five-year, $30 billion commitment is now transforming into a consistent business practice for our lines of business in support of Black, Hispanic, Latino and other underserved communities. By the end of 2023, we reported over $30 billion in progress toward our original goal. However, our focus is not on how much money is deployed - but on long-term impact and outcomes. And going forward, these programs will be embedded in our business- as-usual operating system. • Affordable rental housing. Through our Affordable Housing Preservation program, we approved program funding to date of approxi- mately $21 billion in loans to incentivize the preservation of over 190,000 affordable housing rental units across the United States. Addition- ally, we financed approximately $5 billion for the construction and rehabilitation of affordable rental housing. • • Homeownership. In 2023, we expanded our $5,000 Chase Homebuyer Grant program to include over 15,000 majority Black, Hispanic and Latino communities - and in January 2024, we increased our grant amount to $7,500 in select markets. Since our grant program began in 2021, we have provided about 8,600 grants totaling $43 million. We also have provided home purchase and refinance loans in 2023 worth over $4.6 billion for more than 14,000 Black, Hispanic and Latino households across the economic spectrum. • Small business. The Business Card Special Purpose Credit Program, launched in January 2023, has provided over 10,900 cards, totaling over $43 million in available credit lines to underserved entrepreneurs and communities across the United States. 24 24 UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY Supplier diversity. In 2023, our firm spent approximately $2.3 billion directly with diverse suppliers - an increase of 10% over 2022. As a part of our racial equity commitment, over $450 million was spent in 2023 with more than 190 Black-, Hispanic- and Latino-owned businesses. Minority depository institutions and commu- nity development financial institutions. To date, we have invested more than $110 million in equity in diverse financial institutions and pro- vided over $260 million in incremental financing to community development financial institutions to support communities that lack access to tradi- tional financing. JPMorgan Chase also helped these institutions build their capacity so they can provide a greater number of critical services like mortgages and small business loans. We're thoughtfully continuing our diversity, equity and inclusion efforts. Of course, JPMorgan Chase will conform as the laws evolve. We will scour our programs, our words and our actions to make sure they comply. That said, we think all the efforts mentioned above will remain largely unchanged. And, in fact, around the world, cities and communities where we do business applaud these efforts. We also believe our initiatives make us a more inclusive company and lead to more innovation, smarter decisions and better financial results for us and for the economy overall. • In May 2023, we gathered with knowledgeable and influential people from the energy industry writ large to the government and financial services arena in Scottsdale, Arizona, for an action forum. The goal was to explore various aspects of the climate challenge and try to devise effective solutions that could help lead to meaningful progress. The climate challenge is immense and complex. Addressing it requires more than making simplistic statements and rules; rather, energy systems and global supply chains need to be transformed across virtually all industries. And there is also a deep need for new research and development. Energy systems and supply chains provide the foundation of the global economy and must be treated with care. • To find a way forward, we sought input from diverse stakeholders in pursuit of a North Star. In Scottsdale and in discussions with clients across industries about what's needed to achieve a low-carbon economy, these five action steps and reforms were top of mind: We are often asked in particular about "equity" and what that word means. To us, it means equal treatment, equal opportunity and equal access ... not equal outcomes. There is nothing wrong with acknowledging and trying to bridge social and eco- nomic gaps, whether they be around wealth or health. We would like to provide a fair chance for everyone to succeed - regardless of their back- ground. And we want to make sure everyone who works at our company feels welcome. The task for industry, policymakers and finance is to help formulate solutions that support the transition to a low-carbon economy, balancing affordable, reliable access to energy with generating economic growth. At the same time, the opportunity here is immense. The investment required to meet climate goals – estimated at over $5 trillion annually - could generate economywide growth and opportunity at a scale the world has not seen since the Industrial Revolution. - WHAT WE LEARNED: A FIVE-POINT ACTION PLAN TO MOVE FORWARD ON THE CLIMATE CHALLENGE Supportive government policy and leadership to advance the transition. Policy that promotes favorable economic conditions to make the transition viable is a critical first step for clients. This includes government leadership via mandates, incentives or subsidies to support jobs and investment in the transition; actions on permitting and interconnection reform; and regulatory clarity and certainty, especially around long-term investments. As one vital example, current grid infrastructure is insufficient to accommodate the growth in renewables. UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY Our commitment to these ideals is also reflected in our employees. The talent at our firm is a vibrant mix of cultures, beliefs and backgrounds. We are, of course, fully committed to freedom of speech. There are things that you can say that would be permitted under freedom of speech but would not be allowed under our Code of Conduct. For exam- ple, we do not allow intimidation, threats or highly prejudicial behavior or speech. Our Code of Con- duct clearly stipulates that certain statements and behavior, while allowed under freedom of speech, can lead to disciplinary action at our company - from being reprimanded to being fired. We believe in the values of democracy, including freedom of speech and expression, and are staunchly against discrimination and hate. We have not turned away and will not turn away - customers because of their political or religious affiliations nor would we tell customers how they should spend their money. Before I comment about culture issues, I have a confession to make: I am a full-throated, red- blooded, patriotic, free-enterprise (properly regu- lated, of course) and free-market capitalist. Our company is frequently asked to take a position on an issue, rule or legislation that might be consid- ered "cultural." When that happens, we take a deep breath and study the matter. Many of the laws in question have many specific requirements, some of which you would agree with but not oth- ers. But we are being asked to support the entire law. In cases like these, we simply make our own statement that reflects our educated view and val- ues; however, we do not give our voice to others. We want to articulate how we weigh in on social issues and what it means for our customers. 25 ΝΑ 4,326 812 3,192 322 NA (619) (789) 3,651 283 4,564 (543) (141) ΝΑ (1,473) 630 ΝΑ $ ΝΑ $ (939) 10,250 $ 4,371 16,386 $ ΝΑ 3,636 17,800 $ 6,892 $ 28,328 ΝΑ ΝΑ $ (141) $ 269 (6) $ 2,040 $ 11,200 $ 6,486 (4) 1,765 $ 1,765 $ 10,250 $ 4,371 $ 19,726 (1,699) (2) 3 2,403 181 2,853 11 2,712 142 2,865 4 543 2,293 6,189 (1,858) (4,838) (2,375) (9,071) 1 3,353 $ Total lending-related commitments Wholesale 180 1,012 $ 186 4,228 Allowance for lending-related commitments by impairment methodology Asset-specific $ - $ 3,216 89 89 Portfolio-based 75 1,810 1,885 Total allowance for lending-related commitments(e) $ $ 75 Loans measured at fair value of collateral less cost to sell 6 Portfolio-based Total retained loans Collateral-dependent loans Net charge-offs $ 3,287 393,988 397,275 $ $ $ $ 211,123 $ 211,123 $ 670,134 672,472 5,625 1,275,245 $ 1,280,870 2,338 Total $ $ (e) The allowance for lending-related commitments is reported in accounts payable and other liabilities on the Consolidated balance sheets. (f) At December 31, 2023, 2022 and 2021, lending-related commitments excluded $17.2 billion, $13.1 billion and $15.7 billion, respectively, for the consumer, excluding credit card portfolio segment; $915.7 billion, $821.3 billion and $730.5 billion, respectively, for the credit card portfolio segment; and $19.7 billion, $9.8 billion and $32.1 billion, respectively, for the wholesale portfolio segment, which were not subject to the allowance for lending- related commitments. 258 JPMorgan Chase & Co./2023 Form 10-K (table continued from previous page) Consumer, excluding (d) Includes collateral-dependent loans, including those for which foreclosure is deemed probable, and nonaccrual risk-rated loans for all periods presented. Prior periods also include non collateral-dependent TDRS or reasonably expected TDRs and modified PCD loans. credit card 2022 Wholesale Consumer, Total excluding credit card Credit card 2021 Credit card 1,899 (c) As of December 31, 2023, included the allowance for credit losses associated with First Republic. (a) Represents the impact to the allowance for loan losses upon the adoption of the Financial Instruments - Credit Losses: Troubled Debt Restructurings accounting guidance. Refer to Note 1 for further information. 1,974 Lending-related commitments by impairment methodology Asset-specific $ - $ - $ 464 $ 464 Portfolio-based (f) (b) At December 31, 2023 and 2022, in addition to the allowance for credit losses in the table above, the Firm also had an allowance for credit losses of $243 million and $21 million, respectively, associated with certain accounts receivable in CIB. 16,386 28,248 28,248 $ $ 516,577 517,041 544,825 $ 545,289 $ $ $ $ $ 4,371 $ 16,386 $ 11,978 $ 10,250 796 2,189 $ 288,775 184,379 $ 300,753 $ $ 185,175 $ 19,726 $ (89) 2,664 10,977 6,019 19,660 2,430 9,937 1,765 4,108 $ 2,040 $ 11,200 $ 6,486 $ 16,475 $ 601,481 603,670 $ 1,089,598 $ 464 (17) $ 4,049 33 $ 4,472 $ $ - $ - $ 90 $ 76 76 $ $ 38 $ 71 617 $ 14,963 $ 1,074,635 16 3,585 13,919 281,637 295,556 $ $ 987 $ 2,255 $ 17,161 $ 153,309 993,045 154,296 $ 560,354 $ 1,010,206 $ (33) $ 558,099 263 $ 313 120 (75) (74) (149) 1 1 1 157 1 76 $ $ 2,306 $ 2,382 $ Asset-specific (d) 113 (37) - 15 ΝΑ 2,148 $ 2,261 $ 187 $ $ ΝΑ 2,222 2,409 ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ ΝΑ $ $ $ 2,148 $ 10,250 $ 6,519 $ 18,689 $ 1,878 (624) 223 $ 467 $ 66 $ (665) $ $ 22,204 $ $ 8,792 $ 2,261 ΝΑ ΝΑ ΝΑ $ 96 ΝΑ ΝΑ ΝΑ $ 42 $ 2,116 $ 11,200 $ 113 Loans by impairment methodology ΝΑ $ - % Reduced weighted average contractual interest by 654 bps 0.10 % Extended loans by a weighted average of 23 months 0.07 % Provided payment deferrals with delayed amounts primarily recaptured at the end of the deferral period and extended loans by a weighted average of 137 months (a) Includes loans to nonprofits, financial institutions, and personal investment companies and trusts. Payment status of FDMS and redefaults Financial effect of loan modification The following table provides information by loan class about the payment status of FDMs during the year ended December 31, 2023. Secured by real estate Commercial and industrial Other (in millions) Year ended December 31, 2023 Year ended December 31, 2023 Year ended December 31, 2023 Amortized cost basis Current and less than 30 days past due and still accruing 245 609 9 (in millions) Loan modification Single modifications Interest rate reduction $ Term extension Multiple modifications 355 Other-than-insignificant extension Total(a) $ Other Year ended December 31, 2023 Amortized cost basis % of loan modifications to total retained Other loans payment deferral and term Notes to consolidated financial statements $ 947 $ Year ended December 31, 2023 Year ended December 31, 2023 Year ended December 31, 2023 1 $ 2 3 6 $ Other 49 $ 50 $ 400 209 609 31 31 (a) Represents FDMs that were 30 days or more past due. As of December 31, 2023, additional unfunded commitments to lend to borrowers experiencing financial difficulty for Commercial and industrial and Other loan FDMs were $1.8 billion and $4 million, respectively. There were no additional unfunded commitments to lend to borrowers experiencing financial difficulties for Secured by real estate loan FDMs. 1 118 $ Commercial and industrial Amortized cost basis 30-89 days past due and still accruing Criticized nonaccrual Total $ 374 1,363 $ The following table provides information by loan class about FDMs that re-defaulted during the year ended December 31, 2023. 2 40 42 Secured by real estate 160 $ Loan modification Term extension $ Other-than-insignificant payment deferral Interest rate reduction and term extension Total(a) $ (in millions) 253 JPMorgan Chase & Co./2023 Form 10-K 1,363 3 - % Interest rate reduction and term extension 3 - % Other-than-insignificant Extended loans by a weighted average of 14 months payment deferral and Total (in millions) 5 $ 160 Loan modification Single modifications interest rate reduction Term extension 0.09% 149 5,089 Loan modifications The Firm grants certain modifications of wholesale loans to borrowers experiencing financial difficulty, which effective January 1, 2023, are reported as FDMS. Financial effects of FDMS The following tables provide information by loan class about modifications considered FDMs. (in millions) Loan modification Financial effect of loan modification Single modifications $ Other-than-insignificant payment deferral Multiple modifications Secured by real estate Year ended December 31, 2023 Amortized cost basis % of loan modifications to total retained Real Estate loans Term extension $ Other-than-insignificant payment deferral 402 0.24 % $ 35 2 0.02 % - % Provided payment deferrals with delayed amounts primarily recaptured at the end of the deferral period Provided payment deferrals with delayed amounts primarily re-amortized over the remaining life of the loan and extended loans by a weighted-average of 7 months Extended loans by a weighted average of 76 months and reduced amortized cost basis of the loans by $5 million Reduced weighted average contractual interest rate over the life of the loan as a result of converting from variable to fixed rate and extended loans by a weighted average of 16 months - % 7 1 - % $ Provided payment deferrals with delayed amounts primarily re-amortized over the remaining life of the loan, reduced weighted average contractual interest by 75 bps and extended loans by a weighted average of 29 months 0.55 % Extended loans by a weighted average of 17 months Financial effect of loan modification 916 Multiple modifications Other-than-insignificant payment deferral and term extension Other-than-insignificant payment deferral and interest rate reduction and term extension Term extension and principal forgiveness Interest rate reduction and term extension Provided payment deferrals with delayed amounts primarily re-amortized over the remaining life of the loan Reduced weighted average contractual interest by 350 bps and extended loans by a weighted average of 3 months Provided payment deferrals with delayed amounts primarily recaptured at maturity and reduced weighted average - % contractual interest by 184 bps Commercial and industrial Year ended December 31, 2023 Amortized cost basis % of loan modifications to total retained Commercial and industrial loans Nature and extent of TDRS 22,420 Prior to January 1, 2023, certain loan modifications were considered TDRs. These loan modifications provided various concessions to borrower who were experiencing financial difficulty. Loans with short-term or other insignificant modifications that were not considered concessions were not TDRs nor were loans for which the Firm elected to suspend TDR accounting guidance under the option provided by the CARES Act. As a result of the elimination of the requirement to assess whether a modification is reasonably expected or involves a concession, the population of loans considered FDMS is greater than the population previously considered TDRs. $ 8,114 $ 22,420 Ending balance at December 31, Allowance for lending-related commitments Beginning balance at January 1, 12,450 $ 2,382 Cumulative effect of a change in accounting principle (a) ΝΑ ΝΑ Provision for lending-related commitments (1) (407) (408) 76 $ - $ 2,306 $ Other $ $ (132) (1,444) Net charge-offs 632 4,698 879 6,209 1,856 Provision for loan losses 6,048 2,484 9,468 Other 1 21 22 936 (793) Ending balance at December 31, 75 Allowance for loan losses by impairment methodology Asset-specific (d) Portfolio-based Total allowance for loan losses (876) $ 392 $ (484) 24,522 2,732 7,722 22,904 $ 1,856 $ 12,450 8,114 12,450 $ $ $ $ - $ 1,899 $ 1,974 Total allowance for investment securities 10,013 NA $ 128 Total allowance for credit losses (b)(c) $ 1,931 $ 12,450 ΝΑ (519) Gross recoveries collected 7,653 Relevant risk characteristics for the wholesale portfolio include risk rating, delinquency status, tenor, level and type of collateral, LOB, geography, industry, credit enhancement, product type, facility purpose, and payment terms. The majority of the Firm's credit exposures share risk characteristics with other similar exposures, and as a result are collectively assessed for impairment (“portfolio-based component"). The portfolio-based component covers consumer loans, performing risk-rated loans and certain lending-related commitments. If an exposure does not share risk characteristics with other exposures, the Firm generally estimates expected credit losses on an individual basis, considering expected repayment and conditions impacting that individual exposure ("asset-specific component”). The asset-specific component covers collateral-dependent loans and risk- rated loans that have been placed on nonaccrual status. Portfolio-based component The portfolio-based component begins with a quantitative calculation that considers the likelihood of the borrower changing delinquency status or moving from one risk rating to another. The quantitative calculation covers expected credit losses over an instrument's expected life and is estimated by applying credit loss factors to the Firm's estimated exposure at default. The credit loss factors incorporate the probability of borrower default as well as loss severity in the event of default. They are derived using a weighted average of five internally developed macroeconomic scenarios over an eight-quarter forecast period, followed by a single year straight-line interpolation JPMorgan Chase & Co./2023 Form 10-K 255 Notes to consolidated financial statements Relevant risk characteristics for the consumer portfolio include product type, delinquency status, current FICO scores, geographic distribution, and, for collateralized loans, current LTV ratios. to revert to long run historical information for periods beyond the eight-quarter forecast period. The five macroeconomic scenarios consist of a central, relative adverse, extreme adverse, relative upside and extreme upside scenario, and are updated by the Firm's central forecasting team. The scenarios take into consideration the Firm's macroeconomic outlook, internal perspectives from subject matter experts across the Firm, and market consensus and involve a governed process that incorporates feedback from senior management across LOBS, Corporate Finance and Risk Management. Asset-specific component To determine the asset-specific component of the allowance, collateral-dependent loans (including those loans for which foreclosure is probable) and nonaccrual risk-rated loans in the wholesale portfolio segment are generally evaluated individually. On January 1, 2023 the Firm adopted the Financial Instruments - Credit Losses: Troubled Debt Restructurings accounting guidance as described in Note 1. The adoption of this guidance eliminated the requirement to measure the allowance for TDRs using a discounted cash flow (DCF) methodology and allowed the option of a non- DCF portfolio-based approach for modified loans to borrowers experiencing financial difficulty. If a DCF methodology is still applied for these modified loans, the discount rate must be the post-modification effective interest rate, instead of the pre-modification effective interest rate. The Firm elected to change from an asset-specific allowance approach to its non-DCF, portfolio-based allowance approach for modified loans to troubled borrowers for all portfolios except collateral-dependent loans and nonaccrual 256 risk-rated loans, for which the asset-specific allowance approach will continue to apply. The adoption did not impact the collateral-dependent allowance approach or scope. The quantitative calculation is adjusted to take into consideration model imprecision, emerging risk assessments, trends and other subjective factors that are not yet reflected in the calculation. These adjustments are accomplished in part by analyzing the historical loss experience, including during stressed periods, for each major product or model. Management applies judgment in making this adjustment, including taking into account uncertainties associated with the economic and political conditions, quality of underwriting standards, borrower behavior, credit concentrations or deterioration within an industry, product or portfolio, as well as other relevant internal and external factors affecting the credit quality of the portfolio. In certain instances, the interrelationships between these factors create further uncertainties. The application of different inputs into the quantitative calculation, and the assumptions used by management to adjust the quantitative calculation, are subject to significant management judgment, and emphasizing one input or assumption over another, or considering other inputs or assumptions, could affect the estimate of the allowance for loan losses and the allowance for lending-related commitments. This guidance was adopted under the modified retrospective method which resulted in a net decrease to the allowance for credit losses of $587 million and an increase to retained earnings of $446 million, after-tax predominantly driven by residential real estate and credit card. • Collective and Individual Assessments 254 JPMorgan Chase & Co./2023 Form 10-K Note 13 - Allowance for credit losses The Firm's allowance for credit losses represents management's estimate of expected credit losses over the remaining expected life of the Firm's financial assets measured at amortized cost and certain off-balance sheet lending-related commitments. The allowance for credit losses generally comprises: • • the allowance for loan losses, which covers the Firm's retained loan portfolios (scored and risk-rated), When calculating the allowance for loan losses and the allowance for lending-related commitments, the Firm assesses whether exposures share similar risk characteristics. If similar risk characteristics exist, the Firm estimates expected credit losses collectively, considering the risk associated with a particular pool and the probability that the exposures within the pool will deteriorate or default. The assessment of risk characteristics is subject to significant management judgment. Emphasizing one characteristic over another or considering additional characteristics could affect the allowance. the allowance for lending-related commitments, which is presented on the Consolidated balance sheets in accounts payable and other liabilities, and The income statement effect of all changes in the allowance for credit losses is recognized in the provision for credit losses. Determining the appropriateness of the allowance for credit losses is complex and requires significant judgment by management about the effect of matters that are inherently uncertain. At least quarterly, the allowance for credit losses is reviewed by the CRO, the CFO and the Controller of the Firm. Subsequent evaluations of credit exposures, considering the macroeconomic conditions, forecasts and other factors then prevailing, may result in significant changes in the allowance for credit losses in future periods. The Firm's policies used to determine its allowance for loan losses and its allowance for lending-related commitments are described in the following paragraphs. Refer to Note 10 for a description of the policies used to determine the allowance for credit losses on investment securities. Methodology for allowances for loan losses and lending- related commitments The allowance for loan losses and allowance for lending- related commitments represents expected credit losses over the remaining expected life of retained loans and lending-related commitments that are not unconditionally cancellable. The Firm does not record an allowance for future draws on unconditionally cancellable lending-related commitments (e.g., credit cards). Expected losses related to accrued interest on credit card loans are considered in the Firm's allowance for loan losses. However, the Firm does not record an allowance on other accrued interest receivables, due to its policy to write these receivables off no later than 90 days past due by reversing interest income. The expected life of each instrument is determined by considering its contractual term, expected prepayments, cancellation features, and certain extension and call options. The expected life of funded credit card loans is generally estimated by considering expected future payments on the credit card account, and determining how much of those amounts should be allocated to repayments of the funded loan balance (as of the balance sheet date) versus other account activity. This allocation is made using an approach that incorporates the payment application requirements of the Credit Card Accountability Responsibility and Disclosure Act of 2009, generally paying down the highest interest rate balances first. The estimate of expected credit losses includes expected recoveries of amounts previously charged off or expected to be charged off, even if such recoveries result in a negative allowance. the allowance for credit losses on investment securities, which is reflected in investment securities on the Consolidated balance sheets. For collateral-dependent loans, the fair value of collateral less estimated costs to sell, as applicable, is used to determine the charge-off amount for declines in value (to reduce the amortized cost of the loan to the fair value of collateral) or the amount of negative allowance that should be recognized (for recoveries of prior charge-offs associated with improvements in the fair value of the collateral). For non-collateral dependent loans, the Firm generally measures the asset-specific allowance as the difference between the amortized cost of the loan and the present value of the cash flows expected to be collected, discounted at the loan's effective interest rate. Subsequent changes in impairment are generally recognized as an adjustment to the allowance for loan losses. The asset-specific component of the allowance for non-collateral dependent loans incorporates the effect of the modification on the loan's expected cash flows including changes in interest rates, principal forgiveness, and other concessions, as well as management's expectation of the borrower's ability to repay under the modified terms. Estimating the timing and amounts of future cash flows is highly judgmental as these cash flow projections rely upon estimates such as loss severities, asset valuations, the amounts and timing of interest or principal payments (including any expected prepayments) or other factors that are reflective of current and expected market conditions. These estimates are, in turn, dependent on factors such as the duration of current overall economic conditions, industry, portfolio, or borrower-specific factors, the expected outcome of insolvency proceedings as well as, in certain circumstances, other economic factors. All of these estimates and assumptions require significant management judgment and certain assumptions are highly subjective. $ 2,040 $ 11,200 6,486 $ 19,726 Total Cumulative effect of a change in accounting principle (a) (100) 2 (587) Gross charge-offs 1,151 5,491 1,011 (489) Wholesale 2023 Credit card Other financial assets In addition to loans and investment securities, the Firm holds other financial assets that are measured at amortized cost on the Consolidated balance sheets, including credit exposures arising from lending activities subject to collateral maintenance requirements. Management estimates the allowance for other financial assets using various techniques considering historical losses and current economic conditions. Credit risk arising from lending activities subject to collateral maintenance requirements is generally mitigated by factors such as the short-term nature of the activity, the JPMorgan Chase & Co./2023 Form 10-K fair value of collateral held and the Firm's right to call for, and the borrower's obligation to provide additional margin when the fair value of the collateral declines. Because of these mitigating factors, these exposures generally do not require an allowance for credit losses. However, management may also consider other factors such as the borrower's ongoing ability to provide collateral to satisfy margin requirements, or whether collateral is significantly concentrated in an individual issuer or in securities with similar risk characteristics. If in management's judgment, an allowance for credit losses for these exposures is required, the Firm estimates expected credit losses based on the value of the collateral and probability of borrower default. 257 JPMorgan Chase & Co./2023 Form 10-K Notes to consolidated financial statements Allowance for credit losses and related information The table below summarizes information about the allowances for credit losses, and includes a breakdown of loans and lending-related commitments by impairment methodology. Refer to Note 10 for further information on the allowance for credit losses on investment securities. (Table continued on next page) Year ended December 31, (in millions) Allowance for loan losses Beginning balance at January 1, Consumer, excluding credit card For the year ended December 31, 2022 and 2021, new TDRs were $801 million and $881 million, respectively. New TDRs for the year ended December 31, 2022 and 2021 reflected extended maturity dates and covenant waivers primarily in the Commercial and Industrial loan class. For the year ended December 31, 2022 and 2021, the impact of these modifications resulting in new TDRs was not material to the Firm. $ U.S. unemployment rate (a) 90 $ 2,292 Assets Total assets held in held by consolidated securitization securitization Assets held in nonconsolidated Total interests VIES VIES securitization VIES with continuing involvement Trading assets Investment securities Other financial assets held by JPMorgan Chase nonconsolidated VIES" Residential mortgage: $ Subprime 58,570 $ 8,881 675 $ Commercial and other (b) 168,042 Total $ 235,493 $ 675 $ Prime/Alt-A and option ARMS 39,319 1,312 120,262 160,893 JPMorgan Chase interest in securitized assets in (c)(d)(e) Securitization-related (a) pages 264-265 The Firm's other business segments are also involved with VIES (both third-party and Firm-sponsored), but to a lesser extent, as follows: • • Asset & Wealth Management: AWM sponsors and manages certain funds that are deemed VIES. As asset manager of the funds, AWM earns a fee based on assets managed; the fee varies with each fund's investment objective and is competitively priced. For fund entities that qualify as VIES, AWM's interests are, in certain cases, considered to be significant variable interests that result in consolidation of the financial results of these entities. Commercial Banking: CB provides financing and lending-related services to a wide spectrum of clients, including certain third-party-sponsored entities that may meet the definition of a VIE. CB does not control the activities of these entities and does not consolidate these entities. CB's maximum loss exposure, regardless of whether the entity is a VIE, is generally limited to loans and lending-related commitments which are reported and disclosed in the same manner as any other third- party transaction. Corporate: Corporate is involved with entities that may meet the definition of VIES; however these entities are generally subject to specialized investment company accounting, which does not require the consolidation of investments, including VIES. In addition, Treasury and CIO invest in securities generally issued by third parties which may meet the definition of VIES (e.g., issuers of asset-backed securities). In general, the Firm does not have the power to direct the significant activities of these entities and therefore does not consolidate these entities. Refer to Note 10 for further information on the Firm's investment securities portfolio. In addition, CIB also invests in and provides financing and other services to VIES sponsored by third parties. Refer to page 266 of this Note for more information on the VIES sponsored by third parties. Significant Firm-sponsored VIES Credit card securitizations Principal amount outstanding CCB's Card Services business may securitize originated credit card loans, primarily through the Chase Issuance Trust (the “Trust”). The Firm's continuing involvement in credit card securitizations includes servicing the receivables, retaining an undivided seller's interest in the receivables, retaining certain senior and subordinated securities and maintaining escrow accounts. trusts, as indicated above, obligates the Firm to absorb losses and gives the Firm the right to receive certain benefits from these VIES that could potentially be significant. The underlying securitized credit card receivables and other assets of the securitization trusts are available only for payment of the beneficial interests issued by the securitization trusts; they are not available to pay the Firm's other obligations or the claims of the Firm's creditors. The agreements with the credit card securitization trusts require the Firm to maintain a minimum undivided interest in the credit card trusts (generally 5%). As of December 31, 2023 and 2022, the Firm held undivided interests in Firm-sponsored credit card securitization trusts of $4.9 billion and $6.1 billion, respectively. The Firm maintained an average undivided interest in principal receivables owned by those trusts of approximately 65% JPMorgan Chase & Co./2023 Form 10-K 261 Notes to consolidated financial statements and 62% for the years ended December 31, 2023 and 2022, respectively. The Firm did not retain any senior securities and retained $1.5 billion of subordinated securities in certain of its credit card securitization trusts at both December 31, 2023 and 2022. The Firm's undivided interests in the credit card trusts and securities retained are eliminated in consolidation. Firm-sponsored mortgage and other securitization trusts The Firm securitizes (or has securitized) originated and purchased residential mortgages, commercial mortgages and other consumer loans primarily in its CCB and CIB businesses. Depending on the particular transaction, as well as the respective business involved, the Firm may act as the servicer of the loans and/or retain certain beneficial interests in the securitization trusts. The following tables present the total unpaid principal amount of assets held in Firm-sponsored private-label securitization entities, including those in which the Firm has continuing involvement, and those that are consolidated by the Firm. Continuing involvement includes servicing the loans, holding senior interests or subordinated interests (including amounts required to be held pursuant to credit risk retention rules), recourse or guarantee arrangements, and derivative contracts. In certain instances, the Firm's only continuing involvement is servicing the loans. The Firm's maximum loss exposure from retained and purchased interests is the carrying value of these interests. December 31, 2023 (in millions) The Firm consolidates the assets and liabilities of its sponsored credit card trusts as it is considered to be the primary beneficiary of these securitization trusts based on the Firm's ability to direct the activities of these VIES through its servicing responsibilities and other duties, including making decisions as to the receivables that are transferred into those trusts and as to any related modifications and workouts. Additionally, the nature and extent of the Firm's other continuing involvement with the page 264 $ 1,981 $ 55,362 $ 9,709 164,915 229,986 $ 754 $ 754 $ 37,058 1,743 127,037 165,838 $ $ 744 $ 10 888 1,642 $ 1,918 $ $ 2,662 $ 10 670 6,931 670 $ 9,603 (a) Excludes U.S. GSES and government agency securitizations and re-securitizations, which are not Firm-sponsored. (b) Consists of securities backed by commercial real estate loans and non-mortgage-related consumer receivables. (c) Excludes the following: retained servicing; securities retained from loan sales and securitization activity related to U.S. GSES and government agencies; interest rate and foreign exchange derivatives primarily used to manage interest rate and foreign exchange risks of securitization entities; senior securities of $52 million and $134 million at December 31, 2023 and 2022, respectively, and subordinated securities were not material for both December 31, 2023 and 2022, which the Firm purchased in connection with CIB's secondary market-making activities. (d) Includes interests held in re-securitization transactions. (e) As of December 31, 2023 and 2022, 77% and 84%, respectively, of the Firm's retained securitization interests, which are predominantly carried at fair value and include amounts required to be held pursuant to credit risk retention rules, were risk-rated "A" or better, on an S&P-equivalent basis. The retained interests in prime residential mortgages consisted of $2.5 billion and $2.6 billion of investment-grade retained interests at December 31, 2023 and 2022, respectively, and $88 million and $27 million of noninvestment-grade retained interests at December 31, 2023 and 2022, respectively. The retained interests in commercial and other securitization trusts consisted of $6.1 billion and $5.8 billion of investment-grade retained interests, and $1.7 billion and $1.1 billion of noninvestment-grade retained interests at December 31, 2023 and 2022, respectively. 262 JPMorgan Chase & Co./2023 Form 10-K 2,216 5,373 7,291 $ 595 $ 3 831 1,429 $ Total $ 60 $ 2,636 3 5,638 7,619 $ 1,354 7,823 1,414 $ 10,462 Principal amount outstanding Assets Total assets held in held by consolidated securitization securitization JPMorgan Chase interest in securitized assets in nonconsolidated VIES (c) (d)(e) Assets held in nonconsolidated Commercial and other (b) Total interests continuing involvement Other Investment financial securities assets held by JPMorgan Chase December 31, 2022 (in millions) VIES VIES Securitization-related (a) Residential mortgage: Prime/Alt-A and option ARMS Subprime securitization VIES with Financing of municipal bond investments Trading assets Securitization of both originated and purchased residential and commercial mortgages, and other consumer loans $ 20,423 $ - $ 462,143 $ 482,566 $ 29,588 29,588 453,571 764 $ 454,335 $ 483,159 483,923 JPMorgan Chase & Co./2023 Form 10-K 259 Notes to consolidated financial statements Discussion of changes in the allowance The allowance for credit losses as of December 31, 2023 was $24.8 billion, reflecting a net addition of $3.1 billion from December 31, 2022. • The net addition to the allowance for credit losses included $1.9 billion, consisting of: $ $1.3 billion in consumer, predominantly driven by CCB, comprised of $1.4 billion in Card Services, partially offset by a net reduction of $200 million in Home Lending. The net addition in Card Services was driven by loan growth, including an increase in revolving balances, partially offset by reduced borrower uncertainty. The net reduction in Home Lending was driven by improvements in the outlook for home prices, and $ 455 $ 482,111 - $ - $ 167 Assisting clients in accessing the financial markets in a cost-efficient manner and structuring transactions to meet investor needs $ 167 $ 2,306 $ 2,382 $ 113 113 1,981 - $ - $ 764 2,094 $ 2,148 $ 2,261 $ $ $ $ 20,423 461,688 $ • $675 million in wholesale, driven by net downgrade activity, the net effect of changes in the Firm's weighted average macroeconomic outlook, including deterioration in the outlook for commercial real estate in CB, and an addition for certain accounts receivable in CIB, partially offset by the impact of changes in the loan and lending- related commitment portfolios. 455 The changes in the Firm's weighted average macroeconomic outlook also included updates to the central scenario in the third quarter of 2023 to reflect a lower forecasted unemployment rate consistent with a higher growth rate in GDP, and the impact of the additional weight placed on the adverse scenarios in the first quarter of 2023, reflecting elevated recession risks due to high inflation and tightening financial conditions. Subsequent changes to this forecast and related estimates will be reflected in the provision for credit losses in future periods. Refer to Critical Accounting Estimates Used by the Firm on pages 155-158 for further information on the allowance for credit losses and related management judgments. Refer to Consumer Credit Portfolio on pages 114-119, Wholesale Credit Portfolio on pages 120-130 for additional information on the consumer and wholesale credit portfolios. 260 JPMorgan Chase & Co./2023 Form 10-K Note 14 - Variable interest entities Refer to Note 1 on page 171 for a further description of the Firm's accounting policies regarding consolidation of and involvement with VIES. The following table summarizes the most significant types of Firm-sponsored VIES by business segment. The Firm considers a "Firm-sponsored" VIE to include any entity where: (1) JPMorgan Chase is the primary beneficiary of the structure; (2) the VIE is used by JPMorgan Chase to securitize Firm assets; (3) the VIE issues financial instruments with the JPMorgan Chase name; or (4) the entity is a JPMorgan Chase-administered asset-backed commercial paper conduit. Transaction Type Line of Business Credit card securitization trusts CCB Activity page references Securitization of originated credit card receivables Servicing and securitization of both originated and purchased residential mortgages pages 261-262 pages 262-264 pages 262-264 Mortgage securitization trusts Mortgage and other securitization trusts CIB The net addition also included $1.2 billion to establish the allowance for the First Republic loans and lending-related commitments in the second quarter of 2023. Multi-seller conduits Municipal bond vehicles YoY growth in U.S. real GDP (b) (a) Reflects quarterly average of forecasted U.S. unemployment rate. (b) The year over year growth in U.S. real GDP in the forecast horizon of the central scenario is calculated as the percentage change in U.S. real GDP levels from the prior year. % 2023 Form 10-K 1.5 % The Firm's allowance for credit losses is estimated using a weighted average of five internally developed macroeconomic scenarios. The adverse scenarios incorporate more punitive macroeconomic factors than the central case assumptions provided in the table below, resulting in a weighted average U.S. unemployment rate peaking at 5.5% in the fourth quarter of 2024, and a weighted average U.S. real GDP level that is 1.5% lower than the central case at the end of the second quarter of 2025. The following table presents the Firm's central case assumptions for the periods presented: The allowance for credit losses also reflected a reduction of $587 million as a result of the adoption of changes to the TDR accounting guidance on January 1, 2023. Refer to Note 1 for further information. 0.4 % U.S. unemployment rate (a) YoY growth in U.S. real GDP (b) Central case assumptions at December 31, 2023 2Q24 4Q24 4.1 % 4.4 % 4.1 % 1.8 % 2Q25 1.0 % 5.0 % Central case assumptions at December 31, 2022 2Q23 4Q23 4.3 % 0.7 % 2Q24 3.8 % JPMorgan Chase & Co./2023 Form 10-K (d) Residential mortgage 2021 2022 Year ended December 31, (in millions) The following table provides information related to the Firm's securitization activities for the years ended December 31, 2023, 2022 and 2021, related to assets held in Firm-sponsored securitization entities that were not consolidated by the Firm, and where sale accounting was achieved at the time of the securitization. Securitization activity For loan securitizations accounted for as a sale, the Firm recognizes a gain or loss based on the difference between the value of proceeds received (including cash, beneficial interests, or servicing assets received) and the carrying value of the assets sold. Gains and losses on securitizations are reported in noninterest revenue. Commercial and other(e) 266 2023 Residential 23,876 $ Residential mortgage Servicing fees collected 7,251 $ 24 The Firm has securitized and sold a variety of loans, including residential mortgages, credit card receivables, commercial mortgages and other consumer loans. The purposes of these securitization transactions were to satisfy investor demand and to generate liquidity for the Firm. For loan securitizations in which the Firm is not required to consolidate the trust, the Firm records the transfer of the loan receivable to the trust as a sale when all of the following accounting criteria for a sale are met: (1) the transferred financial assets are legally isolated from the Firm's creditors; (2) the transferee or beneficial interest holder can pledge or exchange the transferred financial assets; and (3) the Firm does not maintain effective control over the transferred financial assets (e.g., the Firm cannot repurchase the transferred assets before their maturity and it does not have the ability to unilaterally cause the holder to return the transferred assets). $ Proceeds received from loan sales as financial instruments(b)(c) All cash flows during the period: (a) Commercial mortgage and other(e) Commercial and other(e) 14,917 10,218 $ $ 3,901 7,678 $ $ (d) 9,036 $ Loan securitizations $ Customer municipal bond vehicles (TOB trusts) 1,242 3,896 Mortgage securitization entities (a) Other Total $ 781 62 1,112 2,151 $ 34,411 10 (f) 263 550 $ 791 1,437 37,112 $ 12,610 $ 143 67 210 161 161 The Firm holds investments in unconsolidated tax credit vehicles, which are limited partnerships and similar entities that own and operate affordable housing, energy, and other projects. These entities are primarily considered VIES. A third party is typically the general partner or managing member and has control over the significant activities of the tax credit vehicles, and accordingly the Firm does not consolidate tax credit vehicles. The Firm generally invests in these partnerships as a limited partner and earns a return primarily through the receipt of tax credits allocated to the projects. The maximum loss exposure, represented by equity investments and funding commitments, was $35.1 billion and $30.2 billion, of which $14.7 billion and $10.6 billion was unfunded at December 31, 2023 and 2022, respectively. The Firm assesses each project and to reduce the risk of loss, may withhold varying amounts of its capital investment until the project qualifies for tax credits. Refer to Note 25 for further information on affordable housing tax credits and Note 28 for more information on off-balance sheet lending-related commitments. The Firm enters into transactions with VIES structured by other parties. These include, for example, acting as a derivative counterparty, liquidity provider, investor, underwriter, placement agent, remarketing agent, trustee or custodian. These transactions are conducted at arm's- length, and individual credit decisions are based on the analysis of the specific VIE, taking into consideration the quality of the underlying assets. Where the Firm does not have the power to direct the activities of the VIE that most significantly impact the VIE's economic performance, or a variable interest that could potentially be significant, the Firm generally does not consolidate the VIE, but it records and reports these positions on its Consolidated balance sheets in the same manner it would record and report positions in respect of any other third-party transaction. Tax credit vehicles VIES sponsored by third parties Notes to consolidated financial statements 265 JPMorgan Chase & Co./2023 Form 10-K The Firm may provide various services to customer TOB trusts, including remarketing agent, liquidity or tender option provider. In certain customer TOB transactions, the Firm, as liquidity provider, has entered into a reimbursement agreement with the Residual holder. In those transactions, upon the termination of the vehicle, the Firm has recourse to the third-party Residual holders for any shortfall. The Firm does not have any intent to protect Residual holders from potential losses on any of the underlying municipal bonds. The Firm does not consolidate customer TOB trusts, since the Firm does not have the power to make decisions that significantly impact the economic performance of the municipal bond vehicle. The Firm's maximum exposure as a liquidity provider to customer TOB trusts at December 31, 2023 and 2022, was $5.1 billion and $5.8 billion, respectively. The fair value of assets held by such VIES at December 31, 2023 and 2022 was $7.3 billion and $8.2 billion respectively. (f) Primarily includes purchased supply chain finance receivables and purchased auto loan securitizations in CIB. "Beneficial interests issued by consolidated VIES". The holders of these beneficial interests generally do not have recourse to the general credit of JPMorgan Chase. Included in beneficial interests in VIE assets are long-term beneficial interests of $3.1 billion and $2.1 billion at December 31, 2023 and 2022, respectively. (d) The interest-bearing beneficial interest liabilities issued by consolidated VIES are classified in the line item on the Consolidated balance sheets titled, (b) Includes assets classified as cash and other assets on the Consolidated balance sheets. (c) The assets of the consolidated VIES included in the program types above are used to settle the liabilities of those entities. The assets and liabilities include third-party assets and liabilities of consolidated VIES and exclude intercompany balances that eliminate in consolidation. (a) Includes residential mortgage securitizations. 12,889 279 $ (e) Includes liabilities classified as accounts payable and other liabilities on the Consolidated balance sheets. $ 2022 8,921 4.6 % 5.9 2.9 % 6.0 1.2 % Loans and excess MSRS sold to U.S. government- sponsored enterprises and loans in securitization transactions pursuant to Ginnie Mae guidelines In addition to the amounts reported in the securitization activity tables above, the Firm, in the normal course of business, sells originated and purchased mortgage loans and certain originated excess MSRs on a nonrecourse basis, predominantly to U.S. GSEs. These loans and excess MSRs are sold primarily for the purpose of securitization by the U.S. GSES, who provide certain guarantee provisions (e.g., credit enhancement of the loans). The Firm also sells loans into securitization transactions pursuant to Ginnie Mae guidelines; these loans are typically insured or guaranteed by another U.S. government agency. The Firm does not consolidate the securitization vehicles underlying these transactions as it is not the primary beneficiary. For a limited number of loan sales, the Firm is obligated to share a portion of the credit risk associated with the sold loans with the purchaser. Refer to Note 28 for additional information about the Firm's loan sales- and securitization- related indemnifications and Note 15 for additional information about the impact of the Firm's sale of certain excess MSRS. JPMorgan Chase & Co./2023 Form 10-K 267 Notes to consolidated financial statements The following table summarizes the activities related to loans sold to the U.S. GSES, and loans in securitization transactions pursuant to Ginnie Mae guidelines. 2021 Year ended December 31, (in millions) 2023 Carrying value of loans sold $ 19,906 $ 48,891 $ 105,035 Proceeds received from loan sales as cash 10 loan sales (c) Total proceeds received from 103,286 48,096 Weighted-average discount rate 19,389 securities Proceeds from loan sales as 161 22 $ 300 $ $ (a)(b) 9,783 $ 3.0 Commercial mortgage retained interest: $ 5 62 2 24,450 $ 153 15,044 1 Cash flows received on interests 325 425 489 285 578 273 (a) Excludes re-securitization transactions. (b) Predominantly includes Level 2 assets. (c) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. (d) Represents prime mortgages. Excludes loan securitization activity related to U.S. GSES and government agencies. (e) Includes commercial mortgage and other consumer loans. 4.0 % 4.8 % Weighted-average discount rate 10.8 9.6 Weighted-average life (in years) Weighted-average life (in years) Residential mortgage retained interest: 2022 2023 Year ended December 31, 3.3 % 3.9 Key assumptions used to value retained interests originated during the year are shown in the table below. 2021 1,232 In the normal course of business, JPMorgan Chase makes markets in and invests in commercial paper issued by the Firm-administered multi-seller conduits. The Firm held $9.8 billion and $13.8 billion of the commercial paper issued by the Firm-administered multi-seller conduits at December 31, 2023 and 2022, respectively, which have been eliminated in consolidation. The Firm's investments reflect the Firm's funding needs and capacity and were not driven by market illiquidity. Other than the amounts required to be held pursuant to credit risk retention rules, the Firm is not obligated under any agreement to purchase the commercial paper issued by the Firm-administered multi-seller conduits. 39 264 $ Deal-specific liquidity facilities, program-wide liquidity and credit enhancement provided by the Firm have been eliminated in consolidation. The Firm or the Firm- administered multi-seller conduits provide lending-related commitments to certain clients of the Firm-administered multi-seller conduits. The unfunded commitments were $10.8 billion and $10.6 billion at December 31, 2023 and 2022, respectively, and are reported as off-balance sheet lending-related commitments in other unfunded commitments to extend credit. Refer to Note 28 for more information on off-balance sheet lending-related commitments. Municipal bond vehicles Municipal bond vehicles or tender option bond ("TOB") trusts allow institutions to finance their municipal bond investments at short-term rates. In a typical TOB transaction, the trust purchases highly rated municipal bond(s) of a single issuer and funds the purchase by issuing two types of securities: (1) puttable floating-rate certificates ("floaters") and (2) inverse floating-rate residual interests ("residuals”). The floaters are typically purchased by money market funds or other short-term investors and may be tendered, with requisite notice, to the TOB trust. The residuals are retained by the investor seeking to finance its municipal bond investment. TOB transactions where the residual is held by a third-party investor are typically known as customer TOB trusts, and non-customer TOB trusts are transactions where the Residual is retained by the Firm. Customer TOB trusts are sponsored by a third party. The Firm serves as sponsor for all non-customer TOB transactions. The Firm may provide various services to a TOB trust, including remarketing agent, liquidity or tender option provider, and/or sponsor. J.P. Morgan Securities LLC may serve as a remarketing agent on the floaters for TOB trusts. The remarketing agent is responsible for establishing the periodic variable rate on the floaters, conducting the initial placement and remarketing tendered floaters. The remarketing agent may, but is not obligated to, make markets in floaters. Floaters held by the Firm were not material during 2023 and 2022. JPMorgan Chase Bank, N.A. or J.P. Morgan Securities LLC often serves as the sole liquidity or tender option provider for the TOB trusts. The liquidity provider's obligation to perform is conditional and is limited by certain events JPMorgan Chase & Co./2023 Form 10-K ("Termination Events"), which include bankruptcy or failure to pay by the municipal bond issuer or credit enhancement provider, an event of taxability on the municipal bonds or the immediate downgrade of the municipal bond to below investment grade. In addition, the liquidity provider's exposure is typically further limited by the high credit quality of the underlying municipal bonds, the excess collateralization in the vehicle, or, in certain transactions, the reimbursement agreements with the Residual holders. Holders of the floaters may “put," or tender, their floaters to the TOB trust. If the remarketing agent cannot successfully remarket the floaters to another investor, the Consolidated VIE assets and liabilities liquidity provider either provides a loan to the TOB trust for the TOB trust's purchase of the floaters, or it directly purchases the tendered floaters. TOB trusts are considered to be variable interest entities. The Firm consolidates non-customer TOB trusts because as the Residual holder, the Firm has the right to make decisions that significantly impact the economic performance of the municipal bond vehicle, and it has the right to receive benefits and bear losses that could potentially be significant to the municipal bond vehicle. The following table presents information on assets and liabilities related to VIES consolidated by the Firm as of December 31, 2023 and 2022. Assets Liabilities December 31, 2023 (in millions) VIE program type Trading assets 117 $ $ 9,460 $ - $ To ensure timely repayment of the commercial paper, and to provide the conduits with funding to provide financing to customers in the event that the conduits do not obtain funding in the commercial paper market, each asset pool financed by the conduits has a minimum 100% deal- specific liquidity facility associated with it provided by JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. also provides the multi-seller conduit vehicles with uncommitted program-wide liquidity facilities and program-wide credit enhancement in the form of standby letters of credit. The amount of program-wide credit enhancement required is based upon commercial paper issuance and approximates 10% of the outstanding balance of commercial paper. The Firm consolidates its Firm-administered multi-seller conduits, as the Firm has both the power to direct the significant activities of the conduits and a potentially significant economic interest in the conduits. As administrative agent and in its role in structuring transactions, the Firm makes decisions regarding asset types and credit quality, and manages the commercial paper funding needs of the conduits. The Firm's interests that could potentially be significant to the VIES include the fees received as administrative agent and liquidity and program-wide credit enhancement provider, as well as the potential exposure created by the liquidity and credit enhancement facilities provided to the conduits. Firm-sponsored credit card trusts Other(e) Beneficial interests in VIE assets (d) assets Total (c) Other (b) Loans Total liabilities Firm-administered multi-seller conduits Multi-seller conduit entities are separate bankruptcy remote entities that provide secured financing, collateralized by pools of receivables and other financial assets, to customers of the Firm. The conduits fund their financing facilities through the issuance of highly rated commercial paper. The primary source of repayment of the commercial paper is the cash flows from the pools of assets. In most instances, the assets are structured with deal- specific credit enhancements provided to the conduits by the customers (i.e., sellers) or other third parties. Deal- specific credit enhancements are generally structured to cover a multiple of historical losses expected on the pool of assets, and are typically in the form of overcollateralization provided by the seller. The deal-specific credit enhancements mitigate the Firm's potential losses on its agreements with the conduits. As of December 31, 2023 and 2022, the Firm did not consolidate any U.S. GSE and government agency re- securitization VIES or any Firm-sponsored private-label re- securitization VIES. Residential mortgage The Firm securitizes residential mortgage loans originated by CCB, as well as residential mortgage loans purchased from third parties by either CCB or CIB. CCB generally retains servicing for all residential mortgage loans it originated or purchased, and for certain mortgage loans purchased by CIB. For securitizations of loans serviced by CCB, the Firm has the power to direct the significant activities of the VIE because it is responsible for decisions related to loan modifications and workouts. CCB may also retain an interest upon securitization. In addition, CIB engages in underwriting and trading activities involving securities issued by Firm-sponsored securitization trusts. As a result, CIB at times retains senior and/or subordinated interests (including residual interests and amounts required to be held pursuant to credit risk retention rules) in residential mortgage securitizations at the time of securitization, and/or reacquires positions in the secondary market in the normal course of business. In certain instances, as a result of the positions retained or reacquired by CIB or held by Treasury and CIO or CCB, when considered together with the servicing arrangements entered into by CCB, the Firm is deemed to be the primary beneficiary of certain securitization trusts. The Firm does not consolidate residential mortgage securitizations (Firm-sponsored or third-party-sponsored) when it is not the servicer (and therefore does not have the power to direct the most significant activities of the trust) or does not hold a beneficial interest in the trust that could potentially be significant to the trust. Commercial mortgages and other consumer securitizations CIB originates and securitizes commercial mortgage loans, and engages in underwriting and trading activities involving the securities issued by securitization trusts. CIB may retain unsold senior and/or subordinated interests (including amounts required to be held pursuant to credit risk retention rules) in commercial mortgage securitizations at the time of securitization but, generally, the Firm does not service commercial loan securitizations. Treasury and CIO may choose to invest in these securitizations as well. For commercial mortgage securitizations the power to direct the significant activities of the VIE generally is held by the servicer or investors in a specified class of securities ("controlling class”). The Firm generally does not retain an interest in the controlling class in its sponsored commercial mortgage securitization transactions. Re-securitizations The Firm engages in certain re-securitization transactions in which debt securities are transferred to a VIE in exchange for new beneficial interests. These transfers occur in connection with both U.S. GSES and government agency sponsored VIES, which are backed by residential mortgages. The Firm's consolidation analysis is largely dependent on the Firm's role and interest in the re-securitization trusts. The following table presents the principal amount of securities transferred to re-securitization VIES. Year ended December 31, (in millions) Transfers of securities to VIES U.S. GSES and government agencies 2023 2022 2021 $ 18,864 $ 16,128 53,923 Most re-securitizations with which the Firm is involved are client-driven transactions in which a specific client or group of clients is seeking a specific return or risk profile. For these transactions, the Firm has concluded that the decision-making power of the entity is shared between the Firm and its clients, considering the joint effort and decisions in establishing the re-securitization trust and its assets, as well as the significant economic interest the client holds in the re-securitization trust; therefore the Firm does not consolidate the re-securitization VIE. The Firm did not transfer any private label securities to re- securitization VIES during 2023, 2022 and 2021, and retained interests in any such Firm-sponsored VIES as of December 31, 2023 and 2022 were not material. Additionally, the Firm may invest in beneficial interests of third-party-sponsored re-securitizations and generally purchases these interests in the secondary market. In these circumstances, the Firm does not have the unilateral ability to direct the most significant activities of the re- securitization trust, either because it was not involved in the initial design of the trust, or the Firm was involved with an independent third-party sponsor and demonstrated shared power over the creation of the trust; therefore, the Firm does not consolidate the re-securitization VIE. 2,580 3,371 $ $ Interest in VIES U.S. GSES and government agencies (in millions) Multi-seller conduits December 31, 2023 Nonconsolidated re-securitization VIES The following table presents information on the Firm's interests in nonconsolidated re-securitization VIES. Notes to consolidated financial statements 263 JPMorgan Chase & Co./2023 Form 10-K 2022 Municipal bond vehicles 1 2,056 23,020 $ 263 $ 23,283 Assets December 31, 2022 (in millions) Trading assets Loans Other(b) Total assets (c) Beneficial interests in VIE assets (d) Other(e) Liabilities Total liabilities VIE program type Firm-sponsored credit card trusts $ $ 9,236 2,001 2 $ 1,999 $ $ 9,799 22,989 2,096 $ 7 Municipal bond vehicles 170 100 $ $ 9,699 22,819 Firm-administered multi-seller conduits 2,089 591 $ 40,372 $ 2,170 $ 37,611 2,127 11 2,116 2,078 22 17,811 Mortgage securitization entities 30 6 $ 2,998 $ 17,781 $ 9,577 27,567 194 27,372 3,004 9,275 (a) 693 $ Total 159 159 449 250 - 86 Other 182 57 125 701 8 113 Gains/(losses) on loan sales (d)(e) Principal securitized - 467 $ 2,039 $ 98 1,590 632 1,535 1,298 584 520 (e) Servicer advances, net of an allowance for uncollectible amounts, at December 31 659 758 1,611 (a) Includes purchase price adjustments associated with MSRS purchased, primarily as a result of loans that prepaid within 90 days of settlement, allowing the Firm to recover the purchase price. (b) Includes excess MSRS transferred to agency-sponsored trusts in exchange for stripped mortgage-backed securities ("SMBS"). In each transaction, a portion of the SMBS was acquired by third parties at the transaction date; the Firm acquired the remaining balance of those SMBS as trading securities. (c) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (d) Represents changes in prepayments other than those attributable to changes in market interest rates. (e) Represents amounts the Firm pays as the servicer (e.g., scheduled principal and interest, taxes and insurance), which will generally be reimbursed within a short period of time after the advance from future cash flows from the trust or the underlying loans. The Firm's credit risk associated with these servicer advances is minimal because reimbursement of the advances is typically senior to all cash payments to investors. In addition, the Firm maintains the right to stop payment to investors if the collateral is insufficient to cover the advance. However, certain of these servicer advances may not be recoverable if they were not made in accordance with applicable rules and agreements. 497 $ 421 $ 2022 2023 Operating revenue: Net mortgage servicing revenue: $ Production revenue CCB mortgage fees and related Year ended December 31, (in millions) The following table presents the components of mortgage fees and related income (including the impact of MSR risk management activities) for the years ended December 31, 2023, 2022 and 2021. Notes to consolidated financial statements JPMorgan Chase & Co./2023 Form 10-K 271 income 2021 Change in unrealized gains/(losses) included in income related to MSRs held at December 31, Contractual service fees, late fees and other ancillary fees included in income Third-party mortgage loans serviced at December 31, (in billions) 7,973 $ (822) (114) 1,093 1,376 2,908 (1,011) (936) (788) 424 2,022 404 (22) 14 109 14 - Prepayment model changes and other(d) 8,522 $ $ Fair value at December 31, 98 2,039 467 5,494 Total changes in valuation due to inputs and assumptions 17 43 Total changes in valuation due to other inputs and assumptions (415) 3 51 (306) $ 2,215 1,634 1,582 131 (1,946) 93 (623) (525) Impact on fair value of 100 basis points adverse change $ (369) $ (341) Total net mortgage servicing revenue 754 739 (56) Impact on fair value of 200 basis points adverse change (709) (655) Total CCB mortgage fees and related income (a) Includes the impact of operational risk and regulatory capital. $ JPMorgan Chase & Co./2023 Form 10-K 272 (a) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. (b) Represents the aggregate impact of changes in model inputs and assumptions such as projected cash flows (e.g., cost to service), discount rates and changes in prepayments other than those attributable to changes in market interest rates (e.g., changes in prepayments due to changes in home prices). $ 2,170 $ 1,176 $ 1,250 Total risk management Mortgage fees and related income 14 1 All other 2,159 1,236 1,175 11 (336) (356) 5.77 % (401) 6.10 % Total operating revenue (936) (1,011) due to collection/realization of expected cash flows Changes in MSR asset fair value Loan servicing revenue 623 2022 Weighted-average prepayment speed assumption (constant prepayment rate) Impact on fair value of 10% adverse change Impact on fair value of 20% adverse change Weighted-average option adjusted spread(a) (in millions, except rates) December 31, The table below outlines the key economic assumptions used to determine the fair value of the Firm's MSRS at December 31, 2023 and 2022, and outlines the sensitivities of those fair values to immediate adverse changes in those assumptions, as defined below. Changes in fair value based on variations in assumptions generally cannot be easily extrapolated, because the relationship of the change in the assumptions to the change in fair value are often highly interrelated and may not be linear. In the following table, the effect that a change in a particular assumption may have on the fair value is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another, which would either magnify or counteract the impact of the initial change. 1,257 2023 (188) 646 Risk management: Change in derivative fair value and other (306) 17 43 assumptions in model (b) value due to other inputs and (788) 469 $ (206) 6.29 % 404 2,022 424 due to market interest rates and other (a) Changes in MSR asset fair value Other changes in MSR asset fair 1,363 6.12 % $ (183) 1,028 2022 2023 2022 Securitized loans Residential mortgage: Prime/ Alt-A & option ARMS $ Subprime Commercial and other 120,262 39,319 $ 37,058 1,312 1,743 127,037 $ Total loans securitized $ 160,893 $ 165,838 $ 440 $ 131 2,874 3,445 $ 511 JPMorgan Chase & Co./2023 Form 10-K 268 20 79 $ $ 1,671 Net liquidation losses / (recoveries) 50 948 (1) 5 212 (29) 14 $ 60 Note 15 - Goodwill, mortgage servicing rights, and other intangible assets 90 days past due 2023 2023 $ 1,400 19,689 $ 48,118 $ 103,447 (25) $ (a) Includes securities from U.S. GSES and Ginnie Mae that are generally sold shortly after receipt or retained as part of the Firm's investment securities portfolio. (b) Included in level 2 assets. (c) Excludes the value of MSRS retained upon the sale of loans. (d) Gains/(losses) on loan sales include the value of MSRS. (e) The carrying value of the loans accounted for at fair value approximated the proceeds received upon loan sale. Options to repurchase delinquent loans 9 In addition to the Firm's obligation to repurchase certain loans due to material breaches of representations and warranties as discussed in Note 28, the Firm also has the option to repurchase delinquent loans that it services for Ginnie Mae loan pools, as well as for other U.S. government agencies under certain arrangements. The Firm typically Loan delinquencies and liquidation losses elects to repurchase delinquent loans from Ginnie Mae loan pools as it continues to service them and/or manage the foreclosure process in accordance with the applicable requirements, and such loans continue to be insured or guaranteed. When the Firm's repurchase option becomes exercisable, such loans must be reported on the Consolidated balance sheets as a loan with a corresponding liability. Refer to Note 12 for additional information. The following table presents loans the Firm repurchased or had an option to repurchase, real estate owned, and foreclosed government-guaranteed residential mortgage loans recognized on the Firm's Consolidated balance sheets as of December 31, 2023 and 2022. Substantially all of the loans and real estate owned are insured or guaranteed by U.S. government agencies. December 31, (in millions) 2023 2022 Securitized assets As of or for the year ended December 31, (in millions) The table below includes information about components of and delinquencies related to nonconsolidated securitized financial assets held in Firm-sponsored private-label securitization entities, in which the Firm has continuing involvement as of December 31, 2023 and 2022. 27 (b) Relates to voluntary repurchases of loans, which are included in accrued interest and accounts receivable. (a) Predominantly all of these amounts relate to loans that have been repurchased from Ginnie Mae loan pools. 2022 22 Foreclosed government-guaranteed residential mortgage loans (b) 839 597 $ 8 $ Loans repurchased or option to repurchase (a) Real estate owned Goodwill 10 combination as the difference between the purchase price and the fair value of the net assets acquired, and can be adjusted up to one year from the acquisition date as additional information pertaining to facts and circumstances that existed as of the acquisition date is obtained about the fair value of assets acquired and liabilities assumed. Subsequent to initial recognition, goodwill is not amortized but is tested for impairment during the fourth quarter of each fiscal year, or more often if events or circumstances, such as adverse changes in the business climate, indicate that there may be an impairment. The goodwill associated with each business combination is allocated to the related reporting units, which are generally determined based on how the Firm's businesses are managed and how they are reviewed. The following table presents goodwill attributed to the reportable business segments and Corporate. Disposition of MSRs (b) (a) Purchase of MSRS Originations of MSRS MSR activity: Fair value at beginning of period Net additions/(dispositions) As of or for the year ended December 31, (in millions, except where otherwise noted) receives fixed-rate interest payments) increase in value when interest rates decline. JPMorgan Chase uses combinations of derivatives and securities to manage the risk of changes in the fair value of MSRs. The intent is to offset any interest-rate related changes in the fair value of MSRs with changes in the fair value of the related risk management instruments. The fair value of MSRS is sensitive to changes in interest rates, including their effect on prepayment speeds. MSRs typically decrease in value when interest rates decline because declining interest rates tend to increase prepayments and therefore reduce the expected life of the net servicing cash flows that comprise the MSR asset. Conversely, securities (e.g., mortgage-backed securities), and certain derivatives (e.g., those for which the Firm JPMorgan Chase & Co./2023 Form 10-K 270 As permitted by U.S. GAAP, the Firm has elected to account for its MSRS at fair value. The Firm treats its MSRs as a single class of servicing assets based on the availability of market inputs used to measure the fair value of its MSR asset and its treatment of MSRS as one aggregate pool for risk management purposes. The Firm estimates the fair value of MSRS using an option-adjusted spread ("OAS”) model, which projects MSR cash flows over multiple interest rate scenarios in conjunction with the Firm's prepayment model, and then discounts these cash flows at risk-adjusted rates. The model considers portfolio characteristics, contractually specified servicing fees, prepayment assumptions, delinquency rates, costs to service, late charges and other ancillary revenue, and other economic factors. The Firm compares fair value estimates and assumptions to observable market data where available, and also considers recent market activity and actual portfolio experience. MSRS represent the fair value of expected future cash flows for performing servicing activities for others. The fair value considers estimated future servicing fees and ancillary revenue, offset by estimated costs to service the loans, and generally declines over time as net servicing cash flows are received, effectively amortizing the MSR asset against contractual servicing and ancillary fee income. MSRs are either purchased from third parties or recognized upon sale or securitization of mortgage loans if servicing is retained. The following table summarizes MSR activity for the years ended December 31, 2023, 2022 and 2021. Mortgage servicing rights Changes due to collection/realization of expected cash flows Changes due to market interest rates and other (c) 1,659 798 Goodwill is recorded upon completion of a business 253 3,276 $ Changes in valuation due to inputs and assumptions: $ 5,494 $ 2021 2022 2023 Discount rates Changes in valuation due to other inputs and assumptions: 7,973 Unanticipated declines in business performance, increases in credit losses, increases in capital requirements, as well as deterioration in economic or market conditions, adverse regulatory or legislative changes or increases in the estimated market cost of equity, could cause the estimated fair values of the Firm's reporting units to decline in the future, which could result in a material impairment loss to earnings in a future period related to some portion of the associated goodwill. Projected cash flows (e.g., cost to service) Notes to consolidated financial statements Balance at beginning of period Changes during the period from: Business combinations (a) Other (b) Year ended December 31, (in millions) amount of goodwill. The following table presents changes in the carrying $ 52,634 $51,662 $50,315 $ 32,116 $ 32,121 $31,474 8,266 8,008 7,906 2,985 2,985 2,986 8,582 7,902 7,222 685 646 Balance at December 31, 2021 2023 Total goodwill December 31, (in millions) units and JPMorgan Chase's market capitalization. In evaluating this comparison, the Firm considers several factors, including (i) a control premium that would exist in a market transaction, (ii) factors related to the level of execution risk that would exist at the Firmwide level that do not exist at the reporting unit level and (iii) short-term market volatility and other factors that do not directly affect the value of individual reporting units. Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset & Wealth Management Corporate 2022 2023 727 2021 The goodwill impairment test is generally performed by comparing the current fair value of each reporting unit with its carrying value. If the fair value is in excess of the carrying value, then the reporting unit's goodwill is considered not to be impaired. If the fair value is less than the carrying value, then an impairment is recognized for the amount by which the reporting unit's carrying value exceeds its fair value, up to the amount of goodwill allocated to that reporting unit. 2022 JPMorgan Chase & Co./2023 Form 10-K 269 The Firm's goodwill was not impaired at December 31, 2023, 2022 and 2021. The Firm uses the reporting units' allocated capital plus goodwill and other intangible assets as a proxy for the carrying values of equity for the reporting units in the goodwill impairment testing. Reporting unit equity is determined on a similar basis as the allocation of capital to the LOBS which takes into consideration a variety of factors including capital levels of similarly rated peers and applicable regulatory capital requirements. LOB's allocated capital levels are incorporated into the Firm's annual budget process, which is reviewed by the Firm's Board of Directors and Operating Committee. Allocated capital is further reviewed at least annually and updated as needed. The primary method the Firm uses to estimate the fair value of its reporting units is the income approach. This approach projects cash flows for the forecast period and uses the perpetuity growth method to calculate terminal values. These cash flows and terminal values, which are based on the reporting units' annual budgets and forecasts are then discounted using an appropriate discount rate. The discount rate used for each reporting unit represents an estimate of the cost of equity for that reporting unit and is determined considering the Firm's overall estimated cost of equity (estimated using the Capital Asset Pricing Model), as adjusted for the risk characteristics specific to each reporting unit (for example, for higher levels of risk or uncertainty associated with the business or management's forecasts and assumptions). To assess the reasonableness of the discount rates used for each reporting unit, management compares the discount rate to the estimated cost of equity for publicly traded institutions with similar businesses and risk characteristics. In addition, the weighted average cost of equity (aggregating the various reporting units) is compared with the Firm's overall estimated cost of equity for reasonableness. The valuations derived from the discounted cash flow analysis are then compared with market-based trading and transaction multiples for relevant competitors. Trading and transaction comparables are used as general indicators to assess the overall reasonableness of the estimated fair values, although precise conclusions generally cannot be drawn due to the differences that naturally exist between the Firm's businesses and competitor institutions. The Firm also takes into consideration a comparison between the aggregate fair values of the Firm's reporting (b) Predominantly foreign currency adjustments. (a) For 2023, predominantly represents estimated goodwill associated with the acquisition of the remaining 51% interest in CIFM in AWM and the acquisition of Aumni Inc. in CIB. For 2022, represents estimated goodwill associated with the acquisitions of Global Shares PLC in AWM, Frosch Travel Group, LLC and Figg, Inc. in CCB, and Renovite Technologies, Inc. and Volkswagen Payments S.A. in CIB. For 2021, represents goodwill associated with the acquisitions of Nutmeg in Corporate, OpenInvest and Campbell Global in AWM, and Frank and The Infatuation in CCB. Goodwill impairment testing $ 52,634 $51,662 $ 50,315 1,073 (6) 1.426 (79) 917 55 $ 51,662 $ 50,315 $ 49,248 2024 As of December 31, 2023, the remaining maturities of interest-bearing time deposits were as follows. U.S. Non-U.S. $194,895 $ 86,971 (a) Represents all time deposits in non-U.S. offices as these deposits typically exceed the insured limit. Total $ 281,866 December 31, (in millions) 2025 243 180 922 2026 21 264 2027 175 $ 222,841 $ 142,529 35 140 742 $ 132,654 $ 64,622 90,187 77,907 7,378 2023 (a) 430,743 2028 391,926 6,816 Total deposits in non-U.S. offices Total deposits 453,840 418,931 Land, buildings and leasehold improvements $ 14,862 $ 13,486 Right-of-use assets (a) 7,917 2022 (b) $ 30,157 $ 27,734 (a) Excluded $514 million and $350 million of right-of-use assets that were recorded in Other assets at December 31, 2023 and 2022, respectively. (b) Other premises and equipment is comprised of internal-use software and furniture and equipment. JPMorgan Chase computes depreciation using the straight- line method over the estimated useful life for buildings and furniture and equipment. The Firm depreciates leasehold improvements over the lesser of the remainder of the lease term or the estimated useful life. The Firm also capitalizes certain costs associated with the acquisition or development of internal-use software. Once the software is ready for its intended use, these costs are amortized on a straight-line basis over the software's expected useful life. The estimated useful lives range from 10 to 50 years for buildings and leasehold improvements, and 3 to 10 years for internal-use software and furniture and equipment. Impairment is assessed when events or changes in circumstances indicate that the carrying value of an asset may not be fully recoverable. $ 2,400,688 $ 2,340,179 (a) Includes structured notes classified as deposits for which the fair value option has been elected. Refer to Note 3 for further discussion. As of December 31, 2023 and 2022, time deposits in denominations that met or exceeded the insured limit were as follows. December 31, (in millions) U.S. offices Non-U.S. offices (a) Total Other premises and equipment Total premises and equipment 136 8.4 1,128 8,431 (b) 8,833 $ 7,782 8,183 4.01 % 8.4 3.55 % $ 1,662 $ 1,613 Supplemental non-cash information Right-of-use assets obtained in exchange for operating lease obligations $ 2,094 $ 1,435 (a) Included $647 million of right-of-use assets associated with First Republic. Interest-bearing (included $681 and $273 at fair value) (b) Included $712 million of lease liabilities associated with First Republic. $ (a) 2022 2023 After 5 years Total 475 251 726 $196,631 $ 88,450 $ 285,081 274 JPMorgan Chase & Co./2023 Form 10-K Note 18 - Leases 992 Firm as lessee Operating lease liabilities and ROU assets are recognized at the lease commencement date based on the present value of the future minimum lease payments over the lease term. The future lease payments are discounted at a rate that estimates the Firm's collateralized borrowing rate for financing instruments of a similar term and are included in accounts payable and other liabilities. The operating lease ROU assets, predominantly included in premises and equipment, also include any lease prepayments made, plus initial direct costs incurred, less any lease incentives received. Rental expense associated with operating leases is recognized on a straight-line basis over the lease term, and generally included in occupancy expense in the Consolidated statements of income. The carrying values of the Firm's operating leases were as follows: December 31, (in millions, except where otherwise noted) Right-of-use assets Lease liabilities Weighted average remaining lease term (in years) Weighted average discount rate Supplemental cash flow information Cash paid for amounts included in the measurement of lease liabilities - operating cash flows At December 31, 2023, JPMorgan Chase and its subsidiaries were obligated under a number of noncancellable leases, predominantly operating leases for premises and equipment used primarily for business purposes. These leases generally have terms of 20 years or less, determined based on the contractual maturity of the lease, and include periods covered by options to extend or terminate the lease when the Firm is reasonably certain that it will exercise those options. All leases with lease terms greater than twelve months are reported as a lease liability with a corresponding right-of-use ("ROU”) asset. None of these lease agreements impose restrictions on the Firm's ability to pay dividends, engage in debt or equity financing transactions or enter into further lease agreements. Certain of these leases contain escalation clauses that will increase rental payments based on maintenance, utility and tax increases, which are non-lease components. The Firm elected not to separate lease and non-lease components of a contract for its real estate leases. As such, real estate lease payments represent payments on both lease and non-lease components. 7,432 5,779 23,097 1.48 % 5.41% 4.28 % Interest rates(f) 41,506 52,048 25,336 20,933 Variable rate 15,383 20,745 $ 6,236 11,551 $ 2,958 $ Fixed rate Senior debt: ΝΑ 3.40 % 3.91 % % 2.02 % Fixed rate Year ended December 31, 163,283 $ 12,052 $ $ 109,145 8.25 % 8.25 % % - % 8.25 % 42,086 Subtotal $ $ Fixed rate Junior subordinated debt: Interest rates (f) Variable rate 262 255 $ 255 $ Subordinated debt: 27,005 3.40 % Interest rates Note 16 - Premises and equipment Premises and equipment includes land carried at cost, as well as buildings, leasehold improvements, internal-use software and furniture and equipment carried at cost less accumulated depreciation and amortization. The Firm's operating lease right-of-use assets are also included in Premises and equipment. Refer to Note 18 for a further discussion of the Firm's right-of-use assets. The following table presents certain components of Premises and equipment. December 31, (in millions) 2023 - Note 17 Deposits As of December 31, 2023 and 2022, noninterest-bearing and interest-bearing deposits were as follows. December 31, (in millions) U.S. offices Noninterest-bearing (included $75,393 and $26,363 at fair value) (a) Interest-bearing (included $573 and $586 at fair value) (a) Total deposits in U.S. offices 2023 2022 $ 643,748 $ 644,902 1,303,100 1,946,848 1,276,346 1,921,248 Non-U.S. offices 2022 Noninterest-bearing (included $1,737 and $1,398 at fair value) (a) Notes to consolidated financial statements % 273 288 (f) ΝΑ As of December 31, 2023 and 2022, the gross carrying values of other intangible assets were $4.2 billion and $1.9 billion, respectively, and the accumulated amortization was $994 million and $679 million, respectively. As of December 31, 2023 and 2022, the net carrying values consist of finite-lived intangible assets of $2.0 billion and $707 million, respectively, as well as indefinite-lived intangible assets, which are not subject to amortization, of $1.2 billion and $517 million, respectively. As of December 31, 2023, other intangible assets reflected core deposit and certain wealth management customer relationship intangibles related to the First Republic acquisition, and asset management contracts related to the Firm's acquisition of the remaining 51% interest in CIFM. Refer to Note 34 for additional information on the First Republic acquisition. As of December 31, 2023 and 2022, amortization expense was $315 million and $145 million, respectively. The following table presents estimated future amortization expense. December 31, (millions) Impairment testing The Firm's finite-lived and indefinite-lived other intangible assets are assessed for impairment annually or more often if events or changes in circumstances indicate that the asset might be impaired. Once the Firm determines that an impairment exists for an intangible asset, the impairment is recognized in other expense. 2024 2025 2026 2027 2028 JPMorgan Chase & Co./2023 Form 10-K Finite-lived intangible assets $ 330 294 290 272 (in millions) $ 2023 131 5,989 1,985 8,105 11,565 2.52 % 2.91 % 3.72 % 3.32 % 3.06 % Subordinated debt: Fixed rate 2,976 $ 5,886 $ 8,863 $ 17,725 $ 19,693 Variable rate Interest rates (f) Variable rate 194,515 $ 200,984 JPMorgan Chase & Co./2023 Form 10-K Notes to consolidated financial statements Note 20 - Long-term debt JPMorgan Chase issues long-term debt denominated in various currencies, predominantly U.S. dollars, with both fixed and variable interest rates. Included in senior and subordinated debt below are various equity-linked or other indexed instruments, which the Firm has elected to measure at fair value. Changes in fair value are recorded in principal transactions revenue in the Consolidated statements of income, except for unrealized gains/(losses) due to DVA which are recorded in OCI. The following table is a summary of long-term debt carrying values (including unamortized premiums and discounts, issuance costs, valuation adjustments and fair value adjustments, where applicable) by remaining contractual maturity as of December 31, 2023. By remaining maturity at December 31, (in millions, except rates) Parent company Senior debt: Total 2022 Total 2023 Under 1 year 1-5 years After 5 years Fixed rate $ 5,981 $ 86,113 $ 108,890 $ 277 (f) 3.88 % 93 Variable rate 4,000 14,000 18,000 11,000 Interest rates (f) 4.59 % 5.12 % 6.06 % 4.89 % 4.32 % Purchase Money Note (a): Fixed rate $ $ 48,989 $ $ 48,989 $ $ Interest rates 23,246 (g) 4.88 % 4.69 % 4.62 % 4.50 % Subtotal $ 9,088 $ 97,988 $ 119,738 $ 226,814 $ 225,773 Subsidiaries Federal Home Loan Banks advances: Fixed rate $ 13,940 $ 9,269 $ 37 $ Rental expense The credit card rewards liability represents the estimated cost of rewards points earned and expected to be redeemed by cardholders. The liability is accrued as the cardholder earns the benefit and is reduced when the cardholder redeems points. The redemption rate and cost per point assumptions are key assumptions to estimate the liability and the current period impact is recognized in Card Income. Refer to Note 7, 18, 25 and 30 for additional information on accrued interest, operating lease liabilities, income taxes and litigation reserves, respectively. $ 290,307 $ 300,141 10,530 (1,697) 8,833 Total future minimum lease payments Less: Imputed interest Total In addition to the table above, as of December 31, 2023, the Firm had additional future operating lease commitments of $420 million that were signed but had not yet commenced. These operating leases will commence between 2024 and 2026 with lease terms up to 21 years. JPMorgan Chase & Co./2023 Form 10-K 275 Notes to consolidated financial statements Firm as lessor The Firm provides auto and equipment lease financing to its customers through lease arrangements with lease terms that may contain renewal, termination and/or purchase options. The Firm's lease financings are predominantly auto operating leases. These assets subject to operating leases are recognized in other assets on the Firm's Consolidated balance sheets and are depreciated on a straight-line basis over the lease term to reduce the asset to its estimated residual value. Depreciation expense is included in technology, communications and equipment expense in the Consolidated statements of income. The Firm's lease income is generally recognized on a straight-line basis over the lease term and is included in other income in the Consolidated statements of income. On a periodic basis, the Firm assesses leased assets for impairment, and if the carrying amount of the leased asset exceeds the undiscounted cash flows from the lease payments and the estimated residual value upon disposition of the leased asset, an impairment is recognized. The risk of loss on auto and equipment leased assets relating to the residual value of the leased assets is monitored through projections of the asset residual values at lease origination and periodic review of residual values, and is mitigated through arrangements with certain manufacturers or lessees. The following table presents the carrying value of assets subject to leases reported on the Consolidated balance sheets: December 31, (in millions) Carrying value of assets subject to operating leases, net of accumulated depreciation Accumulated depreciation 3,767 2023 1,015 1,318 2022 Gross rental expense $ 2,079 $ 2,079 Sublease rental income Net rental expense (72) (119) $ 2,007 $ 1,960 The following table presents future payments under operating leases as of December 31, 2023: Year ended December 31, (in millions) 2024 2025 2026 2027 2028 After 2028 $ 1,685 1,576 1,169 (a) Includes credit card rewards liability of $13.2 billion and $11.3 billion at December 31, 2023 and 2022, respectively. 2022 10,663 $ 1,868 1,158 2026 451 2027 32 2028 9 After 2028 8 Total future minimum lease receipts $ 3,526 276 JPMorgan Chase & Co./2023 Form 10-K Note 19 - Accounts payable and other liabilities Accounts payable and other liabilities consist of brokerage payables, which include payables to customers and payables related to security purchases that did not settle, as well as other accrued expenses, such as compensation accruals, credit card rewards liability, operating lease liabilities, accrued interest payables, merchant servicing payables, income tax payables and litigation reserves. The following table presents the components of accounts payable and other liabilities. December 31, (in millions) Brokerage payables Other payables and liabilities (a) Total accounts payable and other liabilities 2023 2022 $ 161,960 $ 188,692 128,347 111,449 2025 $ $ Year ended December 31, (in millions) 12,302 3,288 4,282 The following table presents the Firm's operating lease income and the related depreciation expense on the Consolidated statements of income: Year ended December 31, (in millions) 2023 2022 2021 Operating lease income $ 2,843 $ 3,654 $ 4,914 Depreciation expense 1,778 2,475 3,380 The following table presents future receipts under operating leases as of December 31, 2023: 2024 68,244 Other intangible assets $ 2,250 2,250 225,000 225,000 300,000 150,000 150,000 Series FF Series HH Series II 10/20/2017 1,258 1,258 7/31/2019 125,750 125,750 4/21/2015 Series Z 6.100 9/23/2014 1,600 1,600 160,000 160,000 Series X Series CC 300,000 3,000 1,500 526.27 (h) 804.08 SOFR + 2.58 401.44 610.00 610.00 610.00 SOFR + 3.33 353.65 340.91 7/1/2019 10/1/2024 5/1/2020 11/1/2022 8/1/2024 2/1/2025 4/1/2025 6/1/2026 3.650 4.000 SOFR + 2.58 5.000 4.600 3,000 1/23/2020 1,500 2/24/2020 2,000 5/12/2021 2,000 200,000 200,000 Series KK 6/9/2014 462.50 - 612.50 100,000 100,000 Series U 2,000 2,000 200,000 200,000 Series S 1,000 1,500 150,000 150,000 Series R 1,500 1,500 150,000 150,000 Series Q 1,500 4/23/2008 4/23/2013 7/29/2013 1/22/2014 1,000 3/10/2014 SOFR + 3.25 SOFR + 3.30 6.750 6.125 - % 4/30/2018 5/1/2023 8/1/2023 2/1/2024 4/30/2024 612.50 612.50 SOFR + 3.33 675.00 675.00 675.00 SOFR + 3.78 600.00 (g) 600.00 756.73 SOFR + 3.30 515.00 515.00 801.41 SOFR + 3.25 (f) $ 375.03 $370.38 - % $ Series V $ - $ - SOFR + 3.38 500.00 12.0 10.9 compensation plans Employee benefits and Reissuance: 4,104.9 (1,055.5) (119.7) 4,104.9 (1,160.8) (23.1) (69.5) 13.5 Repurchase Treasury - balance at January 1 4,104.9 January 1 Total issued - balance at 2021 2022 2023 (in millions) (1,170.7) Employee stock purchase plans 1.0 1.2 $ The Firm's finite-lived and indefinite-lived other intangible assets are initially recorded at their fair value primarily upon completion of a business combination. Subsequently, the Firm's finite-lived intangible assets, including core deposit intangibles, customer relationship intangibles, and certain other intangible assets, are amortized over their useful lives, estimated based on the expected future economic benefits to the Firm of the intangible asset. The Firm's intangible assets with indefinite lives, such as asset management contracts, are not subject to amortization and are assessed periodically for impairment. JPMorgan Chase & Co./2023 Form 10-K 282 As of December 31, 2023, approximately 61.6 million shares of common stock were reserved for issuance under various employee incentive, compensation, option and stock purchase plans, and directors' compensation plans. The Board of Directors' authorization to repurchase common shares is utilized at management's discretion, and the timing of purchases and the exact amount of common shares that may be repurchased is subject to various factors, including market conditions; legal and regulatory considerations affecting the amount and timing of repurchase activity; the Firm's capital position (taking into account goodwill and intangibles); internal capital generation; current and proposed future capital requirements; and alternative investment opportunities. The $30 billion common share repurchase program approved by the Board does not establish specific price targets or timetables. The repurchase program may be suspended by management at any time; and may be executed through open market purchases or privately negotiated transactions, or utilizing Rule 10b5-1 plans, which are written trading plans that the Firm may enter into from time to time under Rule 10b5-1 of the Securities Exchange Act of 1934 and which allow the Firm to repurchase its common shares during periods when it may otherwise not be repurchasing common shares – for example, during internal trading blackout periods. (c) As directed by the Federal Reserve, total net repurchases and common stock dividends in the first and second quarter of 2021 were restricted and could not exceed the average of the Firm's net income for the four preceding calendar quarters. Effective July 1, 2021, the Firm became subject to the normal capital distribution restrictions provided under the regulatory capital framework. (b) In the second half of 2022, the Firm temporarily suspended share repurchases, which it resumed under its current common share repurchase program in the first quarter of 2023. (a) Excludes excise tax and commissions. As part of the Inflation Reduction Act of 2022, a 1% excise tax was imposed on net share repurchases effective January 1, 2023. Aggregate purchase price of common stock repurchases Effective May 1, 2022, the Firm is authorized to purchase up to $30 billion under its common share repurchase program previously approved by the Board of Directors, which was announced on April 13, 2022. (1,228.3) (1,170.7) (1,160.8) 2,876.6 2,934.2 2,944.1 Outstanding at December 31 Total treasury - balance at December 31 Total reissuance 14.4 13.2 11.9 0.9 Year ended December 31, 500.00 $9,898 $3,122 $ 18,448 119.7 (f) The dividend rate for Series Q preferred stock became floating and payable quarterly starting on May 1, 2023; prior to which the dividend rate was fixed at 5.15% or $257.50 per share payable semiannually. The dividend rate for each quarterly dividend period commencing on August 1, 2023 is three- month term SOFR (plus a spread adjustment of 0.26% per annum) plus the spread of 3.25%. (e) The initial dividend declared is prorated based on the number of days outstanding for the period. Dividends were declared quarterly thereafter at the contractual rate. (d) Dividends on preferred stock are discretionary and non-cumulative. When declared, dividends are declared quarterly. Dividends are payable quarterly on fixed-rate preferred stock. Dividends are payable semiannually on fixed-to-floating rate preferred stock while at a fixed rate, and payable quarterly after converting to a floating rate. (a) Represented by depositary shares. 2,740,375 2,740,375 $ 27,404 $ 27,404 Total preferred stock 201.76 365.00 (g) The dividend rate for Series R preferred stock became floating and payable quarterly starting on August 1, 2023; prior to which the dividend rate was fixed at 6.00% or $300.00 per share payable semiannually. The dividend rate for each quarterly dividend period commencing on August 1, 2023 is three- month term SOFR (plus a spread adjustment of 0.26% per annum) plus the spread of 3.30%. 365.00 400.00 400.00 400.00 460.00 460.00 460.00 SOFR + 3.125 SOFR + 2.745 CMT + 2.85 500.00 (e) (h) The dividend rate for Series CC preferred stock became floating and payable quarterly starting on November 1, 2022; prior to which the dividend rate was fixed at 4.625% or $231.25 per share payable semiannually. The dividend rate for each quarterly dividend period commencing on August 1, 2023 is three-month term SOFR (plus a spread adjustment of 0.26% per annum) plus the spread of 2.58%. Each series of preferred stock has a liquidation value and redemption price per share of $10,000, plus accrued but unpaid dividends. The aggregate liquidation value was $27.7 billion at December 31, 2023. 280 23.1 69.5 Total number of shares of common stock repurchased (c) (b) 2023 2022" 2021 Year ended December 31, (in millions) The following table sets forth the Firm's repurchases of common stock for the years ended December 31, 2023, 2022 and 2021. Common shares issued which were reissued from treasury by the Firm during the years ended December 31, 2023, 2022 and 2021 were as follows. At December 31, 2023 and 2022, JPMorgan Chase was authorized to issue 9.0 billion shares of common stock with a par value of $1 per share. Note 22 - Common stock Notes to consolidated financial statements 281 JPMorgan Chase & Co./2023 Form 10-K Each series of the Firm's preferred stock may be redeemed on any dividend payment date on or after the earliest redemption date for that series. All outstanding preferred stock series may also be redeemed following a "capital treatment event," as described in the terms of each series. Any redemption of the Firm's preferred stock is subject to non-objection from the Board of Governors of the Federal Reserve System (the “Federal Reserve"). On October 3, 2022, the Firm redeemed all $2.5 billion of its fixed-to-floating rate non-cumulative preferred stock, Series V. On February 1, 2022, the Firm redeemed all $2.0 billion of its fixed-to-floating rate non-cumulative preferred stock, Series Z. Redemption rights On October 31, 2022, the Firm redeemed all $2.9 billion of its fixed-to-floating rate non-cumulative perpetual preferred stock, Series I. Redemptions JPMorgan Chase & Co./2023 Form 10-K (a) Series I (b) Each series of fixed-to-floating rate preferred stock converts to a floating rate at the earliest redemption date. (c) Effective June 30, 2023, CME Term SOFR became the replacement reference rate for fixed-to-floating rate preferred stock issued by the Firm that formerly referenced U.S. dollar LIBOR. References in the table to "SOFR" mean a floating annualized rate equal to three-month term SOFR (plus a spread adjustment of 0.26% per annum) plus the spreads noted. The reference to "CMT" means a floating annualized rate equal to the five-year Constant Maturity Treasury ("CMT") rate plus the spread noted. 142.33 $ 125 $ 2,998 $ $ interests(e) Total long-term beneficial 3,123 2.81 % 3.45 % 4.74 % - % 143 125 125 Variable rate Interest rates (f) 1,999 4.69 % $ 2,142 (a) Reflects the Purchase Money Note associated with the First Republic acquisition. Refer to Note 34 for additional information. (b) Included long-term debt of $93.0 billion and $13.8 billion secured by assets totaling $218.5 billion and $208.3 billion at December 31, 2023 and 2022, respectively. The amount of long-term debt secured by assets does not include amounts related to hybrid instruments. Carrying value (in millions) Shares (a) The following is a summary of JPMorgan Chase's non-cumulative preferred stock outstanding as of December 31, 2023 and 2022, and the quarterly dividend declarations for the years ended December 31, 2023, 2022 and 2021. At December 31, 2023 and 2022, JPMorgan Chase was authorized to issue 200 million shares of preferred stock, in one or more series, with a par value of $1 per share. In the event of a liquidation or dissolution of the Firm, JPMorgan Chase's preferred stock then outstanding takes precedence over the Firm's common stock with respect to the payment of dividends and the distribution of assets. Note 21 - Preferred stock Notes to consolidated financial statements JPMorgan Chase & Co./2023 Form 10-K 279 The Firm's unsecured debt does not contain requirements that would call for an acceleration of payments, maturities or changes in the structure of the existing debt, provide any limitations on future borrowings or require additional collateral, based on unfavorable changes in the Firm's credit ratings, financial ratios, earnings or stock price. JPMorgan Chase & Co. has guaranteed certain long-term debt of its subsidiaries, including structured notes. These guarantees rank pari passu with the Firm's other unsecured and unsubordinated indebtedness. The amount of such guaranteed long-term debt and structured notes was $41.1 billion and $28.2 billion at December 31, 2023 and 2022, respectively. The weighted-average contractual interest rates for total long-term debt excluding structured notes accounted for at fair value were 3.65% and 3.26% as of December 31, 2023 and 2022, respectively. In order to modify exposure to interest rate and currency exchange rate movements, JPMorgan Chase utilizes derivative instruments, primarily interest rate and cross-currency interest rate swaps, in conjunction with some of its debt issuances. The use of these instruments modifies the Firm's interest expense on the associated debt. The modified weighted-average interest rates for total long-term debt, including the effects of related derivative instruments, were 5.20% and 4.89% as of December 31, 2023 and 2022, respectively. JPMorgan Chase & Co./2023 Form 10-K 278 (i) The aggregate carrying values of debt that matures in each of the five years subsequent to 2023 is $51.2 billion in 2024, $53.5 billion in 2025, $48.7 billion in 2026, $26.2 billion in 2027 and $79.0 billion in 2028. (g) As of December 31, 2023, included $23.2 billion of FHLB advances associated with First Republic. Refer to Note 34 for additional information. (h) As of December 31, 2023, long-term debt in the aggregate of $208.2 billion was redeemable at the option of JPMorgan Chase, in whole or in part, prior to maturity, based on the terms specified in the respective instruments. (f) The interest rates shown are the weighted average of contractual rates in effect at December 31, 2023 and 2022, respectively, including non-U.S. dollar fixed- and variable-rate issuances, which excludes the effects of the associated derivative instruments used in hedge accounting relationships, if applicable. The interest rates shown exclude structured notes accounted for at fair value. (e) Included on the Consolidated balance sheets in beneficial interests issued by consolidated VIES. Also included amounts accounted for at fair value which were not material as of December 31, 2023 and 2022. Excluded short-term commercial paper and other short-term beneficial interests of $19.9 billion and $10.5 billion at December 31, 2023 and 2022, respectively. (d) Included $12.5 billion and $10.3 billion of outstanding zero-coupon notes at December 31, 2023 and 2022, respectively. The aggregate principal amount of these notes at their respective maturities is $47.9 billion and $45.3 billion, respectively. The aggregate principal amount reflects the contractual principal payment at maturity, which may exceed the contractual principal payment at the Firm's next call date, if applicable. (c) Included $87.9 billion and $72.3 billion of long-term debt accounted for at fair value at December 31, 2023 and 2022, respectively. $ Dividend declared per share(d) 2,998 $ - Subtotal $ 6.33 % 7.14 % 7.45 % 6.18 % % 1,298 $ 1,210 420 Variable rate Interest rates (f) 550 $ 518 $ Fixed-to-floating rate: 518 790 420 $ 1,308 2,998 $ $ Fixed rate 295,865 $ (h)(i) 391,825 $ 133,098 $ $ 207,553 51,174 $ Total long-term debt (b)(c)(d) 1,848 $ 1,728 $ $ December 31, Long-term beneficial interests: 2022 200,000 Series MM 1,850 1,850 185,000 185,000 Series LL (e) 200,000 475.00 475.00 NA 12/1/2024 4.750 600.00 600.00 600.00 ΝΑ 475.00 2,000 2,000 4.550 420.00 420.00 2023 ΝΑ 9/1/2026 4.200 (e) 245.39 462.52 462.52 ΝΑ (e) 6/1/2026 4.625 321.03 455.00 455.00 ΝΑ 6/1/2026 3/1/2024 6.000 3/17/2021 5/20/2021 7/29/2021 575.00 169,625 169,625 Series DD - % 9/1/2020 6/4/2015 7/29/2015 Series BB -- $ - $ - Series AA 2021 2022 2023 Year ended December 31, Floating annualized rate (c) (b) Earliest redemption date Contractual rate in effect at December 31, 2023 575.00 Issue date 2023 December 31, 2022 1,696 1,696 Fixed-rate: 185,000 ΝΑ ΝΑ Series EE 9/1/2020 12/1/2023 575.00 5.750 9/21/2018 1/24/2019 11/7/2019 $ - $ - $ 305.00 307.50 1,500 150,000 150,000 1,850 900 1,500 Series JJ 185,000 1,850 Series GG NA 90,000 900 90,000 Total capital CET1 capital ratio Risk-weighted assets Total capital ratio December 31, 2022 Tier 1 capital (in millions, except ratios) Basel III Standardized Basel III Advanced Tier 1 capital ratio 250,585 Chase & Co. JPMorgan Chase Bank, N.A. JPMorgan Chase & Co. JPMorgan Chase Bank, N.A. $ $ 262,030 262,032 CET1 capital $ 277,306 JPMorgan (in millions, except ratios) Risk-based capital metrics: (a) Tier 1 leverage The following tables present risk-based capital metrics under both the Basel III Standardized and Basel III Advanced approaches and leverage-based capital metrics for JPMorgan Chase and JPMorgan Chase Bank, N.A. As of December 31, 2023 and 2022, JPMorgan Chase and JPMorgan Chase Bank, N.A. were well-capitalized and met all capital requirements to which each was subject. Well-capitalized ratios 308,497 (a) BHC IDI BHC (b) IDI Leverage-based capital ratios SLR 4.0 % 5.0 4.0 % 6.0 December 31, 2023 ΝΑ ΝΑ 6.0 Note: The table above is as defined by the regulations issued by the Federal Reserve, OCC and FDIC and to which the Firm and JPMorgan Chase Bank, N.A. are subject. (a) Represents minimum SLR requirement of 3.0%, as well as supplementary leverage buffer requirements of 2.0% and 3.0% for BHC and JPMorgan Chase Bank, N.A., respectively. (b) The Federal Reserve's regulations do not establish well-capitalized thresholds for these measures for BHCs. JPMorgan Chase & Co./2023 Form 10-K 289 Notes to consolidated financial statements CECL Regulatory Capital Transition Beginning January 1, 2022, the $2.9 billion CECL capital benefit, provided by the Federal Reserve in response to the COVID-19 pandemic, is being phased out at 25% per year over a three-year period. As of December 31, 2023, the Firm's CET1 capital reflected the remaining $1.4 billion benefit associated with the CECL capital transition provisions. Similarly, as of January 1, 2023, the Firm has phased out 50% of the other CECL capital transition provisions which impacted Tier 2 capital, adjusted average assets, total leverage exposure and RWA, as applicable. 5.0 % 281,308 277,769 1,621,789 $ 218,934 269,668 $ Tier 1 capital 245,631 269,672 218,934 245,631 $ 269,668 269,672 Total capital 288,433 264,583 275,255 Risk-weighted assets 1,653,538 1,597,072 1,609,773 1,475,602 CET1 capital ratio Capital ratio requirements 13.2 % CET1 capital 1,671,995 .(a) JPMorgan Chase Bank, N.A. 250,585 277,306 295,417 (b) 1,669,156 $ 262,030 262,032 268,392 (b) 1,526,952 15.0 % 16.2 % 15.0 % 17.2 % 16.6 16.2 16.6 17.2 18.5 17.3 17.7 17.6 Basel III Standardized Basel III Advanced JPMorgan Chase & Co. JPMorgan Chase Bank, N.A. JPMorgan Chase & Co. Risk-based capital metrics: (a Under the risk-based capital and leverage-based guidelines of the Federal Reserve, JPMorgan Chase is required to maintain minimum ratios for CET1 capital, Tier 1 capital, Total capital, Tier 1 leverage and the SLR. Failure to meet these minimum requirements could cause the Federal Reserve to take action. JPMorgan Chase Bank, N.A. is also subject to these capital requirements established by its primary regulators. The business of JPMorgan Chase Bank, N.A. is subject to examination and regulation by the OCC. The Bank is a member of the U.S. Federal Reserve System, and its deposits in the U.S. are insured by the FDIC, subject to applicable limits. (e) Represents requirements for JPMorgan Chase Bank, N.A. pursuant to regulations issued under the FDIC Improvement Act. 10.3 18.7 Cash reserves at non-U.S. central banks and held for other general purposes 9.3 8.1 $ 19.6 $ 26.8 Total restricted cash (a) (a) Comprises $18.2 billion and $25.4 billion in deposits with banks, and $1.4 billion and $1.4 billion in cash and due from banks on the Consolidated balance sheets as of December 31, 2023 and 2022, respectively. Also, as of December 31, 2023 and 2022, the Firm had the following other restricted assets: • • Cash and securities pledged with clearing organizations for the benefit of customers of $40.5 billion and $42.4 billion, respectively. Securities with a fair value of $20.5 billion and $31.7 billion, respectively, were also restricted in relation to customer activity. Intercompany funds transfers Restrictions imposed by U.S. federal law prohibit JPMorgan Chase Bank, N.A., and its subsidiaries, from lending to JPMorgan Chase & Co. ("Parent Company") and certain of its affiliates unless the loans are secured in specified amounts. Such secured loans provided by any banking subsidiary to the Parent Company or to any particular affiliate, together with certain other transactions with such affiliate (collectively referred to as "covered transactions"), must be made on terms and conditions that are consistent with safe and sound banking practices. In addition, unless collateralized with cash or US Government debt obligations, covered transactions are generally limited to 10% of the banking subsidiary's total capital, as determined by the risk- based capital guidelines; the aggregate amount of covered transactions between any banking subsidiary and all of its affiliates is limited to 20% of the banking subsidiary's total capital. The Parent Company's two principal subsidiaries are JPMorgan Chase Bank, N.A. and JPMorgan Chase Holdings LLC, an intermediate holding company (the "IHC"). The IHC generally holds the stock of JPMorgan Chase's subsidiaries other than JPMorgan Chase Bank, N.A. and its subsidiaries. The IHC also owns other assets and provides intercompany loans to the Parent Company. The Parent Company is obligated to contribute to the IHC substantially all the net proceeds received from securities issuances (including issuances of senior and subordinated debt securities and of preferred and common stock). The principal sources of income and funding for the Parent Company are dividends from JPMorgan Chase Bank, N.A. and dividends and extensions of credit from the IHC. In addition to dividend restrictions set forth in statutes and regulations, the Federal Reserve, the OCC and the FDIC have authority under the Financial Institutions Supervisory Act to prohibit or to limit the payment of dividends by the banking organizations they supervise, including the Parent Company and its subsidiaries that are banks or bank holding companies, if, in the banking regulator's opinion, payment of a dividend would constitute an unsafe or unsound practice in light of the financial condition of the banking organization. The IHC is prohibited from paying dividends or extending credit to the Parent Company if certain capital or liquidity "thresholds" are breached or if limits are otherwise imposed by the Parent Company's management or Board of Directors. At January 1, 2024, the Parent Company's banking subsidiaries could pay, in the aggregate, approximately $20 billion in dividends to their respective bank holding companies without the prior approval of their relevant banking regulators. The capacity to pay dividends in 2024 will be supplemented by the banking subsidiaries' earnings during the year. 288 JPMorgan Chase & Co./2023 Form 10-K Note 27 - Regulatory capital The Federal Reserve establishes capital requirements, including well-capitalized standards, for the Firm as a consolidated financial holding company. The OCC establishes similar minimum capital requirements and standards for the Firm's principal IDI subsidiary, JPMorgan Chase Bank, N.A. Segregated for the benefit of securities and cleared derivative customers The capital rules under Basel III establish minimum capital ratios and overall capital adequacy standards for large and internationally active U.S. bank holding companies and banks, including the Firm and JPMorgan Chase Bank, N.A. Two comprehensive approaches are prescribed for calculating RWA: a standardized approach ("Basel III Standardized"), and an advanced approach ("Basel III Advanced"). For each of the risk-based capital ratios, the capital adequacy of the Firm and JPMorgan Chase Bank, N.A. is evaluated against the lower of the Standardized or Advanced approaches compared to their respective regulatory capital ratio requirements. 2022 December 31, (in billions) Tier 1 capital ratio Decreases based on tax positions related to prior periods (1,110) (824) (657) Decreases related to cash settlements with taxing authorities (9) (126) (148) Balance at December 31, $ 5,401 $ 5,043 $ 4,636 After-tax interest expense/(benefit) and penalties related to income tax liabilities recognized in income tax expense were $229 million, $141 million and $174 million in 2023, 2022 and 2021, respectively. At December 31, 2023 and 2022, in addition to the liability for unrecognized tax benefits, the Firm had accrued $1.6 billion and $1.3 billion, respectively, for income tax-related interest and penalties. JPMorgan Chase & Co./2023 Form 10-K 287 Notes to consolidated financial statements Note 26 - Restricted cash, other restricted assets and intercompany funds transfers Restricted cash and other restricted assets Certain of the Firm's cash and other assets are restricted as to withdrawal or usage. These restrictions are imposed by various regulatory authorities based on the particular activities of the Firm's subsidiaries. The Firm is required to maintain cash reserves at certain non-US central banks. The Firm is also subject to rules and regulations established by other U.S. and non U.S. regulators. As part of its compliance with the respective regulatory requirements, the Firm's broker-dealer activities are subject to certain restrictions on cash and other assets. The following table presents the components of the Firm's restricted cash: 2023 The three components of regulatory capital under the Basel III rules are as illustrated below: Common stockholder's equity including capital for AOCI related to: 11.0 % 7.0 % ΝΑ 6.5 % Tier 1 capital 12.9 8.5 12.5 8.5 6.0 % 8.0 Total capital 14.9 10.5 14.5 10.5 10.0 10.0 Note: The table above is as defined by the regulations issued by the Federal Reserve, OCC and FDIC and to which the Firm and JPMorgan Chase Bank, N.A. are subject. (a) Represents the regulatory capital ratio requirements applicable to the Firm. The CET1, Tier 1 and Total capital ratio requirements each include a respective minimum requirement plus a GSIB surcharge of 4.0% as calculated under Method 2; plus a 2.9% SCB for Basel III Standardized ratios and a fixed 2.5% capital conservation buffer for Basel III Advanced ratios. The countercyclical buffer is currently set to 0% by the federal banking agencies. (b) For the period ended December 31, 2022, the CET1, Tier 1, and Total capital ratio requirements under Basel III Standardized applicable to the Firm were 12.0%, 13.5% and 15.5%, respectively; the Basel III Advanced CET1, Tier 1, and Total capital ratio requirements applicable to the Firm were 10.5%, 12.0%, and 14.0%, respectively. SCB for Basel III Standardized ratio for 2022 was 4.0%. (c) Represents requirements for JPMorgan Chase Bank, N.A. The CET1, Tier 1 and Total capital ratio requirements include a fixed capital conservation buffer requirement of 2.5% that is applicable to JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is not subject to the GSIB surcharge. (d) Represents requirements for bank holding companies pursuant to regulations issued by the Federal Reserve. 7.0 % 11.4 % CET1 capital IDI(e) • AFS debt securities Less certain deductions for: • Defined benefit pension and OPEB plans CET1 capital Tier 1 capital ⚫ Goodwill • MSRs • Deferred tax assets that arise from NOL and tax credit carryforwards Total capital • Perpetual preferred stock The following table presents the leverage-based regulatory capital ratio requirements and well-capitalized ratios to which the Firm and JPMorgan Chase Bank, N.A. were subject as of December 31, 2023 and 2022. Add'l -Tier 1 capital • Qualifying allowance for credit losses Tier 2 capital The following table presents the risk-based regulatory capital ratio requirements and well-capitalized ratios to which the Firm and JPMorgan Chase Bank, N.A. were subject as of December 31, 2023 and 2022. Standardized capital ratio requirements BHC(a)(b) IDI (c) Risk-based capital ratios Advanced capital ratio requirements Well-capitalized ratios BHC (a)(b) IDI (c) BHC (d) • Long-term debt qualifying as Tier 2 Total capital ratio ΝΑ 16.9 % 16.9 18.1 28,872 4,388 536,786 27,439 4,134 471,980 $1,326,782 479 408 37 3,313 $4,139 6 2,742 $ 2,817 Securities lending indemnification agreements and guarantees $283,664 $ Derivatives qualifying as guarantees 1,693 364 11,657 - $ - $ - $ 2 40,848 $ 283,664 54,562 $ 283,386 59,180 $ $ 89 649 Unsettled resale and securities borrowed agreements 991 94,920 3,628 82 143,337 185,890 182,756 24,803 $1,078,159 $ 193,224 $ 189,249 $ 37,215 $1,497,847 961,061 854,802 826 75 Wholesale: Other unfunded commitments to extend credit(d) (j)(k) (k) 125,478 175,190 179,046 23,812 503,526 440,407 2,797 2,328 (d) 13,775 4,084 Standby letters of credit and other financial guarantees" Other letters of credit (d) (c) Total wholesale" Total lending-related Other guarantees and commitments 10,478 222 186 -- 95,106 116,975 Exchange & clearing house guarantees and commitments Other guarantees and commitments (g) 265,887 9,216 1,516 314 4,028 265,887 15,074 191,068 8,634 38 53 - (a) Includes certain commitments to purchase loans from correspondents. (b) Also includes commercial card lending-related commitments primarily in CB and CIB. (c) Predominantly all consumer and wholesale lending-related commitments are in the U.S. (d) As of December 31, 2023 and 2022, reflected the contractual amount net of risk participations totaling $88 million and $71 million, respectively, for other unfunded commitments to extend credit; $8.2 billion at both periods for standby letters of credit and other financial guarantees; and $589 million and $512 million, respectively, for other letters of credit. In regulatory filings with the Federal Reserve these commitments are shown gross of risk participations. (e) As of December 31, 2023 and 2022, collateral held by the Firm in support of securities lending indemnification agreements was $300.3 billion and $298.5 billion, respectively. Securities lending collateral primarily consists of cash, G7 government securities, and securities issued by U.S. GSEs and government agencies. (f) As of December 31, 2023 and 2022, includes guarantees to the Fixed Income Clearing Corporation under the sponsored member repo program and commitments and guarantees associated with the Firm's membership in certain clearing houses. (g) As of December 31, 2023 and 2022, primarily includes unfunded commitments related to certain tax-oriented equity investments, other equity investment commitments. and unfunded commitments to purchase secondary market loans. (h) For lending-related products, the carrying value includes the allowance for lending-related commitments and the guarantee liability; for derivative-related products, and lending-related commitments for which the fair value option was elected, the carrying value represents the fair value. (i) For lending-related commitments, the carrying value also includes fees and any purchase discounts or premiums that are deferred and recognized in accounts payable and other liabilities on the Consolidated balance sheets. Deferred amounts for revolving commitments and commitments not expected to fund, are amortized to lending- and deposit-related fees on a straight line basis over the commitment period. For all other commitments the deferred amounts remain deferred until the commitment funds or is sold. (j) As of December 31, 2023, includes fair value adjustments associated with First Republic for residential real estate lending-related commitments totaling $630 million, for auto and other lending-related commitments totaling $148 million and for other unfunded commitments to extend credit totaling $1.1 billion. Refer to Note 34 for additional information. (k) As of December 31, 2022, included net markdowns on held-for-sale positions related to unfunded commitments in the bridge financing portfolio. 28 64 100 24 Unsettled repurchase and securities loaned agreements 60,170 554 60,724 66,407 | (2) (7) Loan sale and securitization-related indemnifications: Mortgage repurchase liability 12,412 Loans sold with recourse ΝΑ NA NA ΝΑ ΝΑ NA NA NA 803 ΝΑ 820 76 76 393 6,493 7,334 934,822 8.3 % Total leverage exposure $ 4,540,465 SLR $ 6.1 % 4,038,739 $ 4,367,092 $ 3,925,502 6.5 % 5.6 % 6.9 % (a) The capital metrics reflect the CECL capital transition provisions. (b) Adjusted average assets, for purposes of calculating the leverage ratios, includes quarterly average assets adjusted for on-balance sheet assets that are subject to deduction from Tier 1 capital, predominantly goodwill, inclusive of estimated equity method goodwill, and other intangible assets. 290 JPMorgan Chase & Co./2023 Form 10-K Note 28 - Off-balance sheet lending-related financial instruments, guarantees, and other commitments JPMorgan Chase provides lending-related financial instruments (e.g., commitments and guarantees) to address the financing needs of its customers and clients. The contractual amount of these financial instruments represents the maximum possible credit risk to the Firm should the customer or client draw upon the commitment or the Firm be required to fulfill its obligation under the guarantee, and should the customer or client subsequently fail to perform according to the terms of the contract. Most of these commitments and guarantees have historically been refinanced, extended, cancelled, or expired without being drawn or a default occurring. As a result, the total contractual amount of these instruments is not, in the Firm's view, representative of its expected future credit exposure or funding requirements. To provide for expected credit losses in wholesale and certain consumer lending-related commitments, an allowance for credit losses on lending-related commitments is maintained. Refer to Note 13 for further information regarding the allowance for credit losses on lending-related commitments. The following table summarizes the contractual amounts and carrying values of off-balance sheet lending-related financial instruments, guarantees and other commitments at December 31, 2023 and 2022. The amounts in the table below for credit card and home equity lending-related commitments represent the total available credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit for these products will be utilized at the same time. The Firm can reduce or cancel credit card lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. In addition, the Firm typically closes credit card lines when the borrower is 60 days or more past due. The Firm may reduce or close HELOCS when there are significant decreases in the value of the underlying property, or when there has been a demonstrable decline in the creditworthiness of the borrower. 291 6.6 % 7.9 % 7.2 % Tier 1 leverage ratio 13.6 % 15.3 18.3 % 18.3 16.4 18.7 (a) The capital metrics reflect the CECL capital transition provisions. (b) Includes the impacts of certain assets associated with First Republic to which the Standardized approach has been applied as permitted by the transition provisions in the U.S. capital rules. Three months ended (in millions, except ratios) December 31, 2023 December 31, 2022 JPMorgan Chase & Co. JPMorgan Chase & Co./2023 Form 10-K JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. Leverage-based capital metrics: (a) Adjusted average assets (b) $ 3,831,200 $ 3,337,842 $ 3,703,873 $ 3,249,912 JPMorgan Chase & Co. 14.9 16.8 Notes to consolidated financial statements Contractual amount 15,278 12,231 (j) 148 Total consumer, excluding credit card 19,164 7,334 6,493 12,412 45,403 33,518 826 75 Credit card (b) 915,658 - - 915,658 821,284 - - (c) Total consumer 2,872 75 678 (i) By remaining maturity as of December 31, (in millions) Expires in 1 year or less Expires after 1 year through 3 years 2023 Expires after Carrying value (h)(i) 2022 2023 2022 3 years through 5 years Off-balance sheet lending-related financial instruments, guarantees and other commitments Expires after 5 years Total Lending-related Consumer, excluding credit card: Residential Real Estate (a) $ 6,917 $ Auto and other 12,247 7,175 $ 159 6,493 $ 9,540 $ 30,125 $ 21,287 Total 123 2,992 related to prior periods (768) (1,690) 2,412 5,381 2,380 (572) 1,808 (15,482) 3,718 (11,764) 345 (7,289) (83) 1,749 262 (5,540) 1,714 (95) (1,697) 407 Net change 17 312 1,619 (1,290) 329 (3,574) 3,553 (21) 265 (3,309) (2,447) 125 (2,322) (855) 2,698 2,452 3,180 7,071 (591) Hedges Translation adjustments(): (1,078) $ (340) $ (10,443) (a) As of December 31, 2023 includes after-tax net unamortized unrealized gains/(losses) of $(29) million related to HTM securities that have been transferred to AFS as permitted by the new hedge accounting guidance adopted on January 1, 2023. Includes after-tax net unamortized unrealized gains/ (losses) of $(895) million, $(1.3) billion, and $2.4 billion related to AFS securities that have been transferred to HTM for the years ended 2023, 2022 and 2021, respectively. Refer to Note 10 for further information. The following table presents the pre-tax and after-tax changes in the components of OCI. Pre-tax 2023 Tax effect 2022 2021 After-tax Pre-tax Tax effect After-tax Pre-tax Tax effect After-tax Year ended December 31, (in millions) Unrealized gains/(losses) on investment securities: Net unrealized gains/(losses) arising during the period Reclassification adjustment for realized (gains)/losses included in net income (a) $ 3,891 $ (922) $ 2,969 $(17,862) $ 4,290 $(13,572) $ (7,634) $ 1,832 $ (5,802) Net change Translation 1,861 (590) (611) Net change 2,258 (534) 1,355 1,724 420 (7,053) (101) 1,693 319 (5,360) (1,222) (3,525) 293 846 (929) (2,679) Defined benefit pension and OPEB plans, net change (e). 421 (48) 373 (1,459) 218 (1,241) 1,129 (207) 922 (1,066) 258 (420) 1,775 included in net income (d) Reclassification adjustment for realized (gains)/losses 5 (466) (461) Fair value hedges, net change (c): (134) 33 (101) 130 (32) 98 (26) $ 7 Cash flow hedges: Net unrealized gains/(losses) arising during the period 483 (114) 369 (7,473) 1,794 (5,679) (2,303) 553 (1,750) (19) (808) 6,898 (17,341) 46,734 291 189 231 $ 47,760 $ 35,892 $ 46,503 2,938.6 2,965.8 3,021.5 $ 16.25 $ 12.10 $ 15.39 $ 47,760 $ 35,892 $ 46,503 2,938.6 2,965.8 3,021.5 4.5 4.2 5.1 2,943.1 2,970.0 3,026.6 $ 16.23 $ 12.09 $ 15.36 JPMorgan Chase & Co./2023 Form 10-K 283 Notes to consolidated financial statements Note 24 - Accumulated other comprehensive income/(loss) AOCI includes the after-tax change in unrealized gains and losses on investment securities, foreign currency translation adjustments (including the impact of related derivatives), fair value changes of excluded components on fair value hedges, cash flow hedging activities, net gain/(loss) related to the Firm's defined benefit pension and OPEB plans, and fair value option-elected liabilities arising from changes in the Firm's own credit risk (DVA). Unrealized gains/(losses) Accumulated 48,051 36,081 Translation adjustments, 1,600 Total weighted-average diluted shares outstanding Net income per share JPMorgan Chase & Co./2023 Form 10-K Note 23 - Earnings per share Basic earnings per share ("EPS") is calculated using the two-class method. Under the two-class method, all earnings (distributed and undistributed) are allocated to common stock and participating securities. JPMorgan Chase grants RSUS under its share-based compensation programs, predominantly all of which entitle recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to dividends paid to holders of the Firm's common stock. These unvested RSUs meet the definition of participating securities based on their respective rights to receive nonforfeitable dividends, and they are treated as a separate class of securities in computing basic EPS. Participating securities are not included as incremental shares in computing diluted EPS; refer to Note 9 for additional information. Diluted EPS incorporates the potential impact of contingently issuable shares, including awards which require future service as a condition of delivery of the underlying common stock. Diluted EPS is calculated under both the two-class and treasury stock methods, and the more dilutive amount is reported. For each of the periods presented in the table below, diluted EPS calculated under the two-class method was more dilutive. The following table presents the calculation of net income applicable to common stockholders and basic and diluted EPS for the years ended December 31, 2023, 2022 and 2021. Year ended December 31, (in millions, except per share amounts) Basic earnings per share Net income 2023 2022 2021 Less: Preferred stock dividends Net income applicable to common equity Less: Dividends and undistributed earnings allocated to participating securities Net income applicable to common stockholders Total weighted-average basic shares outstanding Net income per share Diluted earnings per share Net income applicable to common stockholders Total weighted-average basic shares outstanding Add: Dilutive impact of unvested PSUs, nondividend-earning RSUs and SARS $ 49,552 $ 37,676 $ 48,334 1,501 1,595 Year ended December 31, (in millions) Balance at December 31, 2020 Net change on investment securities $ (1,153) $ (84) (1,241) 1,621 (17,257) Balance at December 31, 2022 Net change (a) $ (9,124) $ 5,381 Balance at December 31, 2023 $ (3,743) (a) $ (1,545) $ 329 (1,216) $ (33) $ (5,656) (101) 1,724 (134) $ (3,932) $ (1,451) 373 $ 468 $ $ (210) (8,070) (293) 922 net of hedges $ 8,180 $ (473) $ (5,540) (461) Balance at December 31, 2021 Net change $ 2,640 (a) $ (808) (934) $ (611) Fair value Cash flow hedges hedges (112) $ 2,383 (19) (2,679) (131) $ (296) 98 (5,360) Defined benefit pension and OPEB plans DVA on fair value option elected liabilities other comprehensive income/(loss) $ (1,132) $ (860) $ 7,986 (11,764) 100 (293) DVA on fair value option elected liabilities, net change: 18,093 16,625 Valuation allowance (183) (198) Deferred tax assets, net of valuation allowance $ 17,910 $ 16,427 Deferred tax liabilities Depreciation and amortization $ 779 $ 2,044 Mortgage servicing rights, net of hedges 1,794 1,864 Leasing transactions 2,254 2,843 Gross deferred tax assets Other, net 365 Tax attribute carryforwards Affordable housing tax credits The Firm recognized $2.0 billion of tax credits and other tax benefits associated with investments in affordable housing projects within income tax expense for the year ended 2023, and $1.8 billion and $1.7 billion for the years ended 2022 and 2021, respectively. The amount of amortization of such investments reported in income tax expense was $1.6 billion, $1.4 billion and $1.3 billion, respectively. The carrying value of these investments, which are reported in other assets on the Firm's Consolidated balance sheets, was $14.6 billion and $12.1 billion at December 31, 2023 and 2022, respectively. The amount of commitments related to these investments, which are reported in accounts payable and other liabilities on the Firm's Consolidated balance sheets, was $6.8 billion and $5.4 billion at December 31, 2023 and 2022, respectively. Deferred taxes Deferred income tax expense/(benefit) reflects the differences between assets and liabilities measured for financial reporting purposes versus income tax return purposes. Deferred tax assets are recognized if, in management's judgment, their realizability is determined to be more likely than not. If a deferred tax asset is determined to be unrealizable, a valuation allowance is established. The significant components of deferred tax assets and liabilities are reflected in the following table, the net deferred tax assets are reflected in other assets on the Firm's Consolidated balance sheets. 2023 2022 286 December 31, (in millions) Deferred tax assets Allowance for loan losses Employee benefits $ 5,809 $ 5,193 1,247 1,342 (a) Accrued expenses and other 9,887 8,577 Non-U.S. operations 860 1,148 290 2,935 3,801 Gross deferred tax liabilities JPMorgan Chase - New York State 2012-2014 JPMorgan Chase - New York City JPMorgan Chase - U.K. 2015-2017 2011 2020 Field examination of certain select entities Year ended December 31, (in millions) 2023 2022 2021 Balance at January 1, $ 5,043 $ 4,636 $ 4,250 Increases based on tax positions related to the current period 1,440 1,234 798 Increases based on tax positions Field Examination Field Examination returns; certain matters at Appellate level Field examination of amended returns; certain matters at Appellate level Field examination of original and amended 7,762 10,552 Net deferred tax assets $ 10,148 $ 5,875 (a) Includes the estimated net deferred tax asset associated with the First Republic acquisition. The allocation of the tax basis to individual assets may be refined during the measurement period, which could result in an impact to the gross deferred tax assets and liabilities. JPMorgan Chase has recorded deferred tax assets of $290 million at December 31, 2023 in connection with tax attribute carryforwards. State and local capital loss carryforwards were $1.2 billion, U.S. federal NOL carryforwards were $586 million, non-U.S. NOL carryforwards were $570 million, and other U.S. federal tax attributes were $118 million. If not utilized, a portion of the U.S. federal NOL carryforwards and other U.S. federal tax attributes will expire between 2026 and 2037 whereas others have an unlimited carryforward period. Similarly, certain non-U.S. NOL carryforwards will expire between 2026 and 2040 whereas others have an unlimited carryforward period. The state and local capital loss carryforwards will expire in 2026 and 2027. The valuation allowance at December 31, 2023, was due to the state and local capital loss carryforwards and certain non-U.S. deferred tax assets, including NOL carryforwards. 285 JPMorgan Chase & Co./2023 Form 10-K At December 31, 2023, 2022 and 2021, JPMorgan Chase's unrecognized tax benefits, excluding related interest expense and penalties, were $5.4 billion, $5.0 billion and $4.6 billion, respectively, of which $3.9 billion, $3.8 billion and $3.4 billion, respectively, if recognized, would reduce the annual effective tax rate. Included in the amount of unrecognized tax benefits are certain items that would not affect the effective tax rate if they were recognized in the Consolidated statements of income. These unrecognized items include the tax effect of certain temporary differences, the portion of gross state and local unrecognized tax benefits that would be offset by the benefit from associated U.S. federal income tax deductions, and the portion of gross non-U.S. unrecognized tax benefits that would have offsets in other jurisdictions. JPMorgan Chase evaluates the need for changes in unrecognized tax benefits based on its anticipated tax return filing positions as part of its U.S. federal and state and local tax returns. In addition, the Firm is presently under audit by a number of taxing authorities, most notably by the Internal Revenue Service, as summarized in the Tax examination status table below. The evaluation of unrecognized tax benefits as well as the potential for audit settlements make it reasonably possible that over the next 12 months the gross balance of unrecognized tax benefits may increase or decrease by as much as approximately $1.1 billion. The change in the unrecognized tax benefit would result in a payment or income statement recognition. The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits. Tax examination status JPMorgan Chase is continually under examination by the Internal Revenue Service, by taxing authorities throughout the world, and by many state and local jurisdictions throughout the U.S. The following table summarizes the status of tax years that remain subject to income tax examination of JPMorgan Chase and its consolidated subsidiaries by significant jurisdictions as of December 31, 2023. JPMorgan Chase - U.S. JPMorgan Chase - U.S. 2011 2013 2014-2020 Periods under examination Status Unrecognized tax benefits JPMorgan Chase & Co./2023 Form 10-K The Firm will recognize any U.S. income tax expense it may incur on global intangible low tax income as income tax expense in the period in which the tax is incurred. (a) For purposes of this table, non-U.S. income is defined as income generated from operations located outside the U.S. (in millions) Current income tax expense/ (benefit) U.S. federal Non-U.S. U.S. state and local 2023 2022 2021 $ 8,973 $ 5,606 $ 2,865 4,355 2,718 3,266 2,630 1,897 Total current income tax expense/ (benefit) 16,594 11,228 7,480 Deferred income tax expense/ (benefit) (3,475) (2,004) 3,460 Year ended December 31, Income tax expense/(benefit) The following table reflects the components of income tax expense/(benefit) included in the Consolidated statements of income. 21.0 % 21.0 % Total other comprehensive income/(loss) $ 8,567 $ (1,669) $ 6,898 2,141 (520) 1,621 $(21,744) $ 4,487 $(17,257) (393) $(10,099) $ 2,029 $ (8,070) (a) The pre-tax amount is reported in Investment securities gains/(losses) in the Consolidated statements of income. (b) Reclassifications of pre-tax realized gains/(losses) on translation adjustments and related hedges are reported in other income/expense in the Consolidated statements of income. During the year ended December 31, 2023, the Firm reclassified a net pre-tax loss of $(3) million to other revenue, $(35) million related to the net investment hedge loss, and a $32 million gain related to cumulative translation adjustment, including the impact of the acquisition of CIFM. During the year ended December 31, 2022, the Firm reclassified a net pre-tax loss of $(8) million. During the year ended December 31, 2021, the Firm reclassified a net pre-tax loss of $(7) million. (c) Represents changes in fair value of cross-currency swaps attributable to changes in cross-currency basis spreads, which are excluded from the assessment of hedge effectiveness and recorded in other comprehensive income. The initial cost of cross-currency basis spreads is recognized in earnings as part of the accrual of interest on the cross-currency swaps. (d) The pre-tax amounts are primarily recorded in noninterest revenue, net interest income and compensation expense in the Consolidated statements of income. (e) During the year ended December 31, 2022, a remeasurement of the Firm's U.S. principal defined benefit plan in the third quarter, was required as a result of a pension settlement. The remeasurement resulted in a net decrease of $1.4 billion in pre-tax AOCI. Refer to Note 8 for further information. 284 JPMorgan Chase & Co./2023 Form 10-K Note 25 - Income taxes 35 JPMorgan Chase and its eligible subsidiaries file a consolidated U.S. federal income tax return. JPMorgan Chase uses the asset and liability method to provide for income taxes on all transactions recorded in the Consolidated Financial Statements. This method requires that income taxes reflect the expected future tax consequences of temporary differences between the carrying amounts of assets or liabilities for book and tax purposes. Accordingly, a deferred tax asset or liability for each temporary difference is determined based on the tax rates that the Firm expects to be in effect when the underlying items of income and expense are realized. JPMorgan Chase's expense for income taxes includes the current and deferred portions of that expense. A valuation allowance is established to reduce deferred tax assets to the amount the Firm expects to realize. Effective tax rate and expense The following table presents a reconciliation of the applicable statutory U.S. federal income tax rate to the effective tax rate. Effective tax rate Year ended December 31, Statutory U.S. federal tax rate Increase/(decrease) in tax rate resulting from: U.S. state and local income taxes, net of U.S. federal income tax benefit 2023 2022 2021 21.0 % Due to the inherent complexities arising from the nature of the Firm's businesses, and from conducting business and being taxed in a substantial number of jurisdictions, significant judgments and estimates are required to be made. Agreement of tax liabilities between JPMorgan Chase and the many tax jurisdictions in which the Firm files tax returns may not be finalized for several years. Thus, the Firm's final tax-related assets and liabilities may ultimately be different from those currently reported. 37 (1,094) (101) 0.4 0.1 U.S. Business tax credits (4.4) (5.4) (4.2) (a) Non-U.S. $ 46,868 $ 34,626 14,744 11,540 $ 50,126 9,436 Other, net (0.4) (0.2) (0.1) (a) Effective tax rate 19.6 % 18.4 % 18.9 % (a) Income tax expense associated with the First Republic acquisition was reflected in the estimated bargain purchase gain, which resulted in a reduction in the Firm's effective tax rate. Income before income tax expense $ 61,612 $ 46,166 $ 59,562 1.5 Non-U.S. earnings 2021 2022 389 (4,534) (2,738) $ 12,060 $ 8,490 U.S. federal Non-U.S. U.S. state and local Total deferred income tax expense/(benefit) Total income tax expense 3,748 $ 11,228 (154) (580) Total income tax expense includes $68 million of tax benefits in 2023, $331 million of tax benefits in 2022, and $69 million of tax expenses in 2021, resulting from the resolution of tax audits. Results from U.S. and non-U.S. earnings The following table presents the U.S. and non-U.S. components of income before income tax expense. 2.8 3.5 3.0 Tax-exempt income (0.9) (0.9) (0.9) Year ended December 31, (in millions) 2023 Tax effect of items recorded in stockholders' equity The preceding table does not reflect the tax effect of certain items that are recorded each period directly in stockholders' equity, which are predominantly reflected in OCI as disclosed in Note 24. For the year ended December 31, 2023, stockholders' equity also reflected the tax effect associated with the Firm's adoption of the TDR accounting guidance recognized in retained earnings. Refer to Note 1 for further information. 292 9,654 302 (in millions) Notional amounts Derivative guarantees 2022 54,562 $ 59,180 31,820 Stable value contracts with contractually limited exposure Maximum exposure of stable value contracts with contractually limited exposure 32,488 1,652 The following table summarizes the derivatives qualifying as guarantees as of December 31, 2023 and 2022. 2,063 Derivative payables 89 649 In addition to derivative contracts that meet the characteristics of a guarantee, the Firm is both a purchaser and seller of credit protection in the credit derivatives market. Refer to Note 5 for a further discussion of credit derivatives. Unsettled securities financing agreements In the normal course of business, the Firm enters into resale and securities borrowed agreements. At settlement, these commitments result in the Firm advancing cash to and receiving securities collateral from the counterparty. The Firm also enters into repurchase and securities loaned agreements. At settlement, these commitments result in the Firm receiving cash from and providing securities collateral to the counterparty. Such agreements settle at a future date. These agreements generally do not meet the definition of a derivative, and therefore, are not recorded on the Consolidated balance sheets until settlement date. These agreements predominantly have regular-way settlement terms. Refer to Note 11 for a further discussion of securities financing agreements. Loan sales- and securitization-related indemnifications Mortgage repurchase liability In connection with the Firm's mortgage loan sale and securitization activities with U.S. GSES the Firm has made representations and warranties that the loans sold meet certain requirements, and that may require the Firm to repurchase mortgage loans and/or indemnify the loan purchaser if such representations and warranties are breached by the Firm. Fair value The fair value of derivative guarantees reflects the probability, in the Firm's view, of whether the Firm will be required to perform under the contract. The Firm reduces exposures to these contracts by entering into offsetting transactions, or by entering into contracts that hedge the market risk related to the derivative guarantees. The notional value of derivative guarantees generally represents the Firm's maximum exposure. However, exposure to certain stable value products is contractually limited to a substantially lower percentage of the notional amount. The Firm transacts in certain derivative contracts that have the characteristics of a guarantee under U.S. GAAP. These contracts include written put options that require the Firm to purchase assets upon exercise by the option holder at a specified price by a specified date in the future. The Firm may enter into written put option contracts in order to meet client needs, or for other trading purposes. The terms of written put options are typically five years or less. Derivatives deemed to be guarantees also includes stable value contracts, commonly referred to as “stable value products", that require the Firm to make a payment of the difference between the market value and the book value of a counterparty's reference portfolio of assets in the event that market value is less than book value and certain other conditions have been met. Stable value products are transacted in order to allow investors to realize investment returns with less volatility than an unprotected portfolio. These contracts are typically longer-term or may have no stated maturity, but allow the Firm to elect to terminate the contract under certain conditions. $ 408 $ 6 16,861 $ 539 $ 15,296 $ 795 (a) The ratings scale is based on the Firm's internal risk ratings. Refer to Note 12 for further information on internal risk ratings. JPMorgan Chase & Co./2023 Form 10-K 293 Notes to consolidated financial statements Securities lending indemnifications Through the Firm's securities lending program, counterparties' securities, via custodial and non-custodial arrangements, may be lent to third parties. As part of this program, the Firm provides an indemnification in the lending agreements which protects the lender against the failure of the borrower to return the lent securities. To minimize its liability under these indemnification agreements, the Firm obtains cash or other highly liquid collateral with a market value exceeding 100% of the value of the securities on loan from the borrower. Collateral is marked to market daily to help assure that collateralization is adequate. Additional collateral is called from the borrower if a shortfall exists, or collateral may be released to the borrower in the event of overcollateralization. If a borrower defaults, the Firm would use the collateral held to purchase replacement securities in the market or to credit the lending client or counterparty with the cash equivalent thereof. The cash collateral held by the Firm may be invested on behalf of the client in indemnified resale agreements, whereby the Firm indemnifies the client against the loss of principal invested. To minimize its liability under these agreements, the Firm obtains collateral with a market value exceeding 100% of the principal invested. Derivatives qualifying as guarantees Private label securitizations The liability related to repurchase demands associated with private label securitizations is separately evaluated by the Firm in establishing its litigation reserves. Refer to Note 30 for additional information regarding litigation. Loans sold with recourse The Parent Company has guaranteed certain long-term debt and structured notes of its subsidiaries, including JPMorgan Chase Financial Company LLC ("JPMFC"), a 100%-owned finance subsidiary. All securities issued by JPMFC are fully and unconditionally guaranteed by the Parent Company and no other subsidiary of the parent company guarantees these securities. These guarantees, which rank pari passu with the Firm's unsecured and unsubordinated indebtedness, are not included in the table on page 292 of this Note. Refer to Note 20 for additional information. 296 JPMorgan Chase & Co./2023 Form 10-K Note 29 - Pledged assets and collateral Pledged assets The Firm pledges financial assets that it owns to maintain potential borrowing capacity at discount windows with Federal Reserve banks, various other central banks and FHLBS. Additionally, the Firm pledges assets for other purposes, including to collateralize repurchase and other securities financing agreements, to cover short sales and to collateralize derivative contracts and deposits. Certain of these pledged assets may be sold or repledged or otherwise used by the secured parties and are parenthetically identified on the Consolidated balance sheets as assets pledged. The following table presents the Firm's pledged assets. December 31, (in billions) Assets that may be sold or repledged or otherwise used by secured parties Assets that may not be sold or repledged or otherwise used by secured parties (a) Assets pledged at Federal Reserve banks and FHLBS Total pledged assets 2023 2022 $ 145.0 $ 110.8 244.2 counterparties. The obligations of the subsidiaries are included on the Firm's Consolidated balance sheets or are reflected as off-balance sheet commitments; therefore, the Parent Company has not recognized a separate liability for these guarantees. The Firm believes that the occurrence of any event that would trigger payments by the Parent Company under these guarantees is remote. 37 In the normal course of business, the Parent Company may provide counterparties with guarantees of certain of the trading and other obligations of its subsidiaries on a contract-by-contract basis, as negotiated with the Firm's The Firm acts as a sponsoring member to clear eligible overnight and term resale and repurchase agreements through the Government Securities Division of the Fixed Income Clearing Corporation ("FICC") on behalf of clients that become sponsored members under the FICC's rules. The Firm also guarantees to the FICC the prompt and full payment and performance of its sponsored member clients' respective obligations under the FICC's rules. The Firm minimizes its liability under these guarantees by obtaining a security interest in the cash or high-quality securities collateral that the clients place with the clearing house; therefore, the Firm expects the risk of loss to be remote. The Firm's maximum possible exposure, without taking into consideration the associated collateral, is included in the Exchange & clearing house guarantees and commitments line on page 292. Refer to Note 11 for additional information on credit risk mitigation practices on resale agreements and the types of collateral pledged under repurchase agreements. The Firm provides servicing for mortgages and certain commercial lending products on both a recourse and nonrecourse basis. In nonrecourse servicing, the principal credit risk to the Firm is the cost of temporary servicing advances of funds (i.e., normal servicing advances). In recourse servicing, the servicer agrees to share credit risk with the owner of the mortgage loans, such as Fannie Mae 294 JPMorgan Chase & Co./2023 Form 10-K or Freddie Mac or a private investor, insurer or guarantor. Losses on recourse servicing predominantly occur when foreclosure sales proceeds of the property underlying a defaulted loan are less than the sum of the outstanding principal balance, plus accrued interest on the loan and the cost of holding and disposing of the underlying property. The Firm's securitizations are predominantly nonrecourse, thereby effectively transferring the risk of future credit losses to the purchaser of the mortgage-backed securities issued by the trust. The unpaid principal balance of loans sold with recourse as well as the carrying value of the related liability that the Firm has recorded in accounts payable and other liabilities on the Consolidated balance sheets, which is representative of the Firm's view of the likelihood it will have to perform under its recourse obligations, are disclosed in the table on page 292. Other off-balance sheet arrangements Indemnification agreements - general In connection with issuing securities to investors outside the U.S., the Firm may agree to pay additional amounts to the holders of the securities in the event that, due to a change in tax law, certain types of withholding taxes are imposed on payments on the securities. The terms of the securities may also give the Firm the right to redeem the securities if such additional amounts are payable. The Firm may also enter into indemnification clauses in connection with the licensing of software to clients ("software licensees") or when it sells a business or assets to a third party ("third- party purchasers"), pursuant to which it indemnifies software licensees for claims of liability or damages that may occur subsequent to the licensing of the software, or third-party purchasers for losses they may incur due to actions taken by the Firm prior to the sale of the business or assets. It is difficult to estimate the Firm's maximum exposure under these indemnification arrangements, since this would require an assessment of future changes in tax law and future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to be remote. Merchant charge-backs Under the rules of payment networks, in its role as a merchant acquirer, the Firm's Merchant Services business in CIB Payments, retains a contingent liability for disputed processed credit and debit card transactions that result in a charge-back to the merchant. If a dispute is resolved in the cardholder's favor, the Firm will (through the cardholder's issuing bank) credit or refund the amount to the cardholder and will charge back the transaction to the merchant. If the Firm is unable to collect the amount from the merchant, the Firm will bear the loss for the amount credited or refunded to the cardholder. The Firm mitigates this risk by withholding future settlements, retaining cash reserve accounts or obtaining other collateral. In addition, the Firm recognizes a valuation allowance that covers the payment or performance risk related to charge-backs. For the years ended December 31, 2023, 2022 and 2021, the Firm processed an aggregate volume of $2,411.0 billion, $2,158.4 billion, and $1,886.7 billion, respectively. Clearing Services - Client Credit Risk The Firm provides clearing services for clients by entering into securities purchases and sales and derivative contracts with CCPs, including ETDs such as futures and options, as well as OTC-cleared derivative contracts. As a clearing member, the Firm stands behind the performance of its clients, collects cash and securities collateral (margin) as well as any settlement amounts due from or to clients, and remits them to the relevant CCP or client in whole or part. There are two types of margin: variation margin is posted on a daily basis based on the value of clients' derivative contracts and initial margin is posted at inception of a derivative contract, generally on the basis of the potential changes in the variation margin requirement for the contract. As a clearing member, the Firm is exposed to the risk of nonperformance by its clients, but is not liable to clients for the performance of the CCPs. Where possible, the Firm seeks to mitigate its risk to the client through the collection of appropriate amounts of margin at inception and throughout the life of the transactions. The Firm can also cease providing clearing services if clients do not adhere to their obligations under the clearing agreement. In the event of nonperformance by a client, the Firm would close out the client's positions and access available margin. The CCP would utilize any margin it holds to make itself whole, with any remaining shortfalls required to be paid by the Firm as a clearing member. The Firm reflects its exposure to nonperformance risk of the client through the recognition of margin receivables from clients and margin payables to CCPs; the clients' underlying securities or derivative contracts are not reflected in the Firm's Consolidated Financial Statements. It is difficult to estimate the Firm's maximum possible exposure through its role as a clearing member, as this would require an assessment of transactions that clients may execute in the future. However, based upon historical experience, and the credit risk mitigants available to the Firm, management believes it is unlikely that the Firm will have to make any material payments under these arrangements and the risk of loss is expected to be remote. Refer to Note 5 for information on the derivatives that the Firm executes for its own account and records in its Consolidated Financial Statements. JPMorgan Chase & Co./2023 Form 10-K 295 Notes to consolidated financial statements Exchange & Clearing House Memberships The Firm is a member of several securities and derivative exchanges and clearing houses, both in the U.S. and other countries, and it provides clearing services to its clients. Membership in some of these organizations requires the Firm to pay a pro rata share of the losses incurred by the organization as a result of the default of another member. Such obligations vary with different organizations. These obligations may be limited to the amount (or a multiple of the amount) of the Firm's contribution to the guarantee fund maintained by a clearing house or exchange as part of the resources available to cover any losses in the event of a member default. Alternatively, these obligations may also include a pro rata share of the residual losses after applying the guarantee fund. Additionally, certain clearing houses require the Firm as a member to pay a pro rata share of losses that may result from the clearing house's investment of guarantee fund contributions and initial margin, unrelated to and independent of the default of another member. Generally a payment would only be required should such losses exceed the resources of the clearing house or exchange that are contractually required to absorb the losses in the first instance. In certain cases, it is difficult to estimate the Firm's maximum possible exposure under these membership agreements, since this would require an assessment of future claims that may be made against the Firm that have not yet occurred. However, based on historical experience, management expects the risk of loss to the Firm to be remote. Where the Firm's maximum possible exposure can be estimated, the amount is disclosed in the table on page 292, in the Exchange & clearing house guarantees and commitments line. Sponsored member repo program Guarantees of subsidiaries 114.8 $ $ 2,756 1,589 1,167 878 65,040 Total international 28,971 18,794 Latin America/Caribbean 10,177 92,678 43,293 49,385 Total $ 121,649 $ 62,087 $ North America (a) 517,904 277,897 2,300 3,282 Investment-grade (a) of credit Other letters Standby letters of credit and other financial guarantees Other letters of credit Standby letters of credit and other financial guarantees (in millions) December 31, 2022 2023 Standby letters of credit, other financial guarantees and other letters of credit The following table summarizes the contractual amount and carrying value of standby letters of credit and other financial guarantees and other letters of credit arrangements as of December 31, 2023 and 2022. The contractual amount and carrying value of guarantees and indemnifications are included in the table on page 292. For additional information on the guarantees, see below. Standby letters of credit and other financial guarantees Standby letters of credit and other financial guarantees are conditional lending commitments issued by the Firm to guarantee the performance of a client or customer to a third party under certain arrangements, such as commercial paper facilities, bond financings, acquisition financings, trade financings and similar transactions. Non-lending-related contingent obligations are recognized when the liability becomes probable and reasonably estimable. These obligations are not recognized if the estimated amount is less than the carrying amount of any non-contingent liability recognized at inception (adjusted for any amortization). Examples of non-lending-related contingent obligations include indemnifications provided in sales agreements, where a portion of the sale proceeds is allocated to the guarantee, which adjusts the gain or loss that would otherwise result from the transaction. For these indemnifications, the initial liability is amortized to income as the Firm's risk is reduced (i.e., over time or when the indemnification expires). or other assets (for premiums receivable). Any premium receivable recorded in other assets is reduced as cash is received under the contract, and the fair value of the liability recorded at inception is amortized into income as lending and deposit-related fees over the life of the guarantee contract. The lending-related contingent obligation is recognized based on expected credit losses in addition to, and separate from, any non-contingent obligation. U.S. GAAP requires that a guarantor recognize, at the inception of a guarantee, a liability in an amount equal to the fair value of the obligation undertaken in issuing the guarantee. U.S. GAAP defines a guarantee as a contract that contingently requires the guarantor to pay the guaranteed party based upon: (a) changes in an underlying asset, liability or equity security of the guaranteed party; or (b) a third party's failure to perform under a specified agreement. The Firm considers the following off-balance sheet arrangements to be guarantees under U.S. GAAP: standby letters of credit and other financial guarantees, securities lending indemnifications, certain indemnification agreements included within third-party contractual arrangements, certain derivative contracts and the guarantees under the sponsored member repo program. As required by U.S. GAAP, the Firm initially records guarantees at the inception date fair value of the non- contingent obligation assumed (e.g., the amount of consideration received or the net present value of the premium receivable). For these obligations, the Firm records this fair value amount in other liabilities with an offsetting entry recorded in cash (for premiums received), Guarantees Other unfunded commitments to extend credit generally consist of commitments for working capital and general corporate purposes, extensions of credit to support commercial paper facilities and bond financings in the event that those obligations cannot be remarketed to new investors, as well as committed liquidity facilities to clearing organizations. The Firm also issues commitments under multipurpose facilities which could be drawn upon in several forms, including the issuance of a standby letter of credit. Other unfunded commitments to extend credit 59,562 $ 7,380 40,954 48,334 860,841 2,882,726 $ 3,743,567 27,439 $ 4,134 Allowance for lending-related commitments $ 110 $ 37 $ 82 $ 6 Guarantee liability 369 - 326 Total carrying value Commitments with collateral $ $ 479 4,388 28,872 (a) Substantially reflects the U.S. (b) Includes the impact of First Republic. Refer to Note 34 for additional information. (c) Revenue is composed of net interest income and noninterest revenue. (d) Expense is composed of noninterest expense and the provision for credit losses. (e) Total assets for the U.K. were approximately $352 billion, $357 billion and $365 billion at December 31, 2023, 2022 and 2021, respectively. JPMorgan Chase & Co./2023 Form 10-K 6,372 $ 19,694 $ 3,552 $ 19,205 $ 3,040 Noninvestment-grade (a) 9,178 836 8,234 1,094 Total contractual amount $ 675.6 December 31, December 31, 2023 $ 1,064.8 10,105 863,926 North America (a) (b) 123,231 76,024 47,207 39,447 3,011,467 14,405 Total 158,104 $ 96,492 $ 61,612 $ 49,552 $ 3,875,393 2022 Europe/Middle East/Africa (e) $ $ 20,468 34,873 Total international $ 20,974 $ Asia-Pacific 10,605 11,947 $ 6,550 9,027 $ (e) 6,402 $ 4,055 2,709 529,335 251,588 Latin America/Caribbean 3,294 1,971 1,323 994 83,003 18,765 $ 11,754 $ 7,011 $ 5,158 $ 34,412 29,243 2,747,161 Total $ 128,695 $ 82,529 $ 46,166 $ 37,676 $ 3,665,743 2021 Europe/Middle East/Africa $ 16,561 $ 10,833 $ (e) 5,728 $ 4,202 Asia-Pacific 62,315 Europe/Middle East/Africa 96,727 North America a 558,430 Asia-Pacific 10,025 6,763 3,262 2,119 281,479 Latin America/Caribbean 3,178 1,697 1,481 1,156 78,673 Total international 31,968 20,214 567.6 8,433 918,582 (a) 2023 11,754 Net income 297 JPMorgan Chase & Co./2023 Form 10-K Notes to consolidated financial statements Note 30 - Litigation Contingencies As of December 31, 2023, the Firm and its subsidiaries and affiliates are defendants or respondents in numerous evolving legal proceedings, including private proceedings, public proceedings, government investigations, regulatory enforcement matters, and the matters described below. The litigations range from individual actions involving a single plaintiff to class action lawsuits with potentially millions of class members. Investigations and regulatory enforcement matters involve both formal and informal proceedings, by both governmental agencies and self-regulatory organizations. These legal proceedings are at varying stages of adjudication, arbitration or investigation, and involve each of the Firm's lines of business and several geographies and a wide variety of claims (including common law tort and contract claims and statutory antitrust, securities and consumer protection claims), some of which present novel legal theories. The Firm believes the estimate of the aggregate range of reasonably possible losses, in excess of reserves established, for its legal proceedings is from $0 to approximately $1.3 billion at December 31, 2023. This estimated aggregate range of reasonably possible losses was based upon information available as of that date for those proceedings in which the Firm believes that an estimate of reasonably possible loss can be made. For certain matters, the Firm does not believe that such an estimate can be made, as of that date. The Firm's estimate of the aggregate range of reasonably possible losses involves significant judgment, given: • • • the number, variety and varying stages of the proceedings, including the fact that many are in preliminary stages, the existence in many such proceedings of multiple defendants, including the Firm, whose share of liability (if any) has yet to be determined, the numerous yet-unresolved issues in many of the proceedings, including issues regarding class certification and the scope of many of the claims, and the uncertainty of the various potential outcomes of such proceedings, including where the Firm has made assumptions concerning future rulings by the court or other adjudicator, or about the behavior or incentives of adverse parties or regulatory authorities, and those assumptions prove to be incorrect. In addition, the outcome of a particular proceeding may be a result which the Firm did not take into account in its estimate because the Firm had deemed the likelihood of that outcome to be remote. Accordingly, the Firm's estimate of the aggregate range of reasonably possible losses will change from time to time, and actual losses may vary significantly. Set forth below are descriptions of the Firm's material legal proceedings. 1MDB Litigation. J.P. Morgan (Suisse) SA was named as a defendant in a civil litigation filed in May 2021 in Malaysia by 1 Malaysia Development Berhad ("1MDB"), a Malaysian state-owned and controlled investment fund. The claim alleges “dishonest assistance” against J.P. Morgan (Suisse) SA in relation to payments of $300 million and $500 million, from 2009 and 2010, respectively, received from 1MDB and paid into an account at J.P. Morgan (Suisse) SA held by 1MDB PetroSaudi Limited, a joint venture company between 1MDB and PetroSaudi Holdings (Cayman) Limited. The Firm is challenging the validity of service and the Malaysian Court's jurisdiction to hear the claim. In August 2023 the Court denied an application by 1MDB to discontinue its claim with permission to re-file a new claim in the future. An appeals court is scheduled in August 2024 to hear separate appeals filed by 1MDB and the Firm against that August 2023 decision. In its appeal, the Firm seeks to prevent any claim from continuing. In addition, in November 2023, the Federal Office of the Attorney General (OAG) in Switzerland notified J.P. Morgan (Suisse) SA that it is conducting an investigation into possible criminal liability in connection with transactions arising from J.P. Morgan (Suisse) SA's relationship with the 1MDB PetroSaudi joint venture and its related persons for the period September 2009 through August 2015. The OAG investigation is ongoing. Amrapali. India's Enforcement Directorate ("ED") is investigating J.P. Morgan India Private Limited in connection with investments made in 2010 and 2012 by two offshore funds formerly managed by JPMorgan Chase entities into residential housing projects developed by the Amrapali Group (“Amrapali”) relating to delays in delivering or failure to deliver residential units. In August 2021, the ED issued an order fining J.P. Morgan India Private Limited approximately $31.5 million, and the Firm is appealing that order. Relatedly, in July 2019, the Supreme Court of India issued an order making preliminary findings that Amrapali and other parties, including unspecified JPMorgan Chase entities and the offshore funds that had invested in the projects, violated certain criminal currency control and money laundering provisions, and ordered the ED to conduct a further inquiry. The Firm is responding to and cooperating with the inquiry. Foreign Exchange Investigations and Litigation. The Firm previously reported settlements with certain government authorities relating to its foreign exchange ("FX") sales and trading activities and controls related to those activities. Among those resolutions, in May 2015, the Firm pleaded guilty to a single violation of federal antitrust law. The Department of Labor ("DOL") granted the Firm exemptions that permit the Firm and its affiliates to continue to rely on the Qualified Professional Asset Manager exemption under $ 1,064.8 $ 793.2 298 485.9 202.9 $ 108.6 $ 104.4 681.7 Total assets $ 793.2 Collateral The Firm accepts financial assets as collateral that it is permitted to sell or repledge, deliver or otherwise use. This collateral is generally obtained under resale and other securities financing agreements, prime brokerage-related held-for-investment customer receivables and derivative contracts. Collateral is generally used under repurchase and other securities financing agreements, to cover short sales, and to collateralize derivative contracts and deposits. The following table presents the fair value of collateral accepted. December 31, (in billions). Collateral permitted to be sold or repledged, delivered, or otherwise used Collateral sold, repledged, delivered or otherwise used 2023 2022 $ 1,303.9 $ 1,346.9 982.8 1,019.4 (a) As of December 31, 2023, included $88.4 billion of assets pledged to the FDIC associated with the First Republic acquisition. Refer to Note 34 for additional information. Total pledged assets do not include assets of consolidated VIES; these assets are used to settle the liabilities of those entities. Refer to Note 14 for additional information on assets and liabilities of consolidated VIES. Refer to Note 11 for additional information on the Firm's securities financing activities. Refer to Note 20 for additional information on the Firm's long-term debt. The significant components of the Firm's pledged assets were as follows. December 31, (in billions) Loans Trading assets and other Total pledged assets 2023 2022 274.5 JPMorgan Chase & Co./2023 Form 10-K Investment securities With respect to civil litigation matters, in a putative class action filed against the Firm and other foreign exchange dealers on behalf of certain parties who purchased foreign currencies at allegedly inflated rates, the District Court denied certification of a class and granted summary judgment against the named plaintiffs in March 2023. An appeal by those plaintiffs of the District Court's decision is pending. In addition, some FX-related individual and putative class actions based on similar alleged underlying conduct have been filed outside the U.S., including in the U.K., Israel, the Netherlands, Brazil and Australia. An agreement to resolve one of the U.K. actions was reached in December 2022. In July 2023, the U.K. Court of Appeal overturned the Competition Appeal Tribunal's earlier denial of a request for class certification on an opt-out basis. In Israel, a settlement in principle has been reached on the putative class action, which remains subject to court approval. 300 JPMorgan Chase & Co./2023 Form 10-K In addition to the various legal proceedings discussed above, JPMorgan Chase and its subsidiaries are named as defendants or are otherwise involved in a substantial number of other legal proceedings. The Firm believes it has meritorious defenses to the claims asserted against it in its currently outstanding legal proceedings and it intends to defend itself vigorously. Additional legal proceedings may be initiated from time to time in the future. The Firm has established reserves for several hundred of its currently outstanding legal proceedings. In accordance with the provisions of U.S. GAAP for contingencies, the Firm accrues for a litigation-related liability when it is probable that such a liability has been incurred and the amount of the loss can be reasonably estimated. The Firm evaluates its outstanding legal proceedings each quarter to assess its litigation reserves, and makes adjustments in such reserves, upward or downward, as appropriate, based on management's best judgment after consultation with counsel. The Firm's legal expense was $1.4 billion, $266 million and $426 million for the years ended December 31, 2023, 2022 and 2021, respectively. There is no assurance that the Firm's litigation reserves will not need to be adjusted in the future. In view of the inherent difficulty of predicting the outcome of legal proceedings, particularly where the claimants seek very large or indeterminate damages, or where the matters present novel legal theories, involve a large number of parties or are in early stages of discovery, the Firm cannot state with confidence what will be the eventual outcomes of the currently pending matters, the timing of their ultimate resolution or the eventual losses, fines, penalties or consequences related to those matters. JPMorgan Chase believes, based upon its current knowledge and after consultation with counsel, consideration of the material legal proceedings described above and after taking into account its current litigation reserves and its estimated aggregate range of possible losses, that the other legal proceedings currently pending against it should not have a material adverse effect on the Firm's consolidated financial condition. The Firm notes, however, that in light of the uncertainties involved in such proceedings, there is no assurance that the ultimate resolution of these matters will not significantly exceed the reserves it has currently accrued or that a matter will not have material reputational consequences. As a result, the outcome of a particular matter may be material to JPMorgan Chase's operating results for a particular period, depending on, among other factors, the size of the loss or liability imposed and the level of JPMorgan Chase's income for that period. JPMorgan Chase & Co./2023 Form 10-K 301 Notes to consolidated financial statements Note 31 - International operations The following table presents income statement and balance sheet-related information for JPMorgan Chase by major international geographic area. The Firm defines international activities for purposes of this footnote presentation as business transactions that involve clients residing outside of the U.S., and the information presented below is based predominantly on the domicile of the client, the location from which the client relationship is managed, booking location or the location of the trading desk. However, many of the Firm's U.S. operations serve international businesses. The Firm's long-lived assets for the periods presented are not considered by management to be significant in relation to total assets. The majority of the Firm's long-lived assets are located in the U.S. As of or for the year ended December 31, Income before income tax (in millions) Revenue (d) Expense the Employee Retirement Income Security Act ("ERISA") through the ten-year disqualification period following the antitrust plea. The only remaining FX-related governmental inquiry is a South Africa Competition Commission matter which is currently pending before the South Africa Competition Tribunal. expense * * As the Firm's operations are highly integrated, estimates and subjective assumptions have been made to apportion revenue and expense between U.S. and international operations. These estimates and assumptions are consistent with the allocations used for the Firm's segment reporting as set forth in Note 32. Trading Venues Investigations. The Firm has been responding to government inquiries regarding its processes to inventory trading venues and confirm the completeness of certain data fed to trade surveillance platforms. The Firm self-identified that certain trading and order data through the CIB was not feeding into its trade surveillance platforms. The Firm has completed enhancements to the CIB's venue inventory and data completeness controls, and other remediation is underway. The Firm has also performed a review of the data not originally surveilled, which is nearly complete, and has not identified any employee misconduct, harm to clients or the market. While the identified gaps represent a fraction of the overall activity across the CIB, the data gap on one venue, which largely consisted of sponsored client access activity, was significant. The Firm is dedicated to maintaining rigorous controls and continuously enhancing the reliability of its trade infrastructure. The Firm expects to enter into resolutions with two U.S. regulators that will require the Firm to, among other things, complete its remediation, engage an independent consultant, and pay aggregate civil penalties of approximately $350 million. The Firm is also in advanced negotiations with a third U.S. regulator, but there is no assurance that such discussions will result in a resolution. The Firm does not expect any disruption of service to clients as a result of these resolutions. Interchange Litigation. Groups of merchants and retail associations filed a series of class action complaints alleging that Visa and Mastercard, as well as certain banks, conspired to set the price of credit and debit card interchange fees and enacted related rules in violation of antitrust laws. * Government Inquiries Related to the Zelle Network. The Firm is responding to inquiries from civil government authorities regarding the handling of disputes related to transfers of funds through the Zelle Network. The Firm is cooperating with these inquiries and responding to requests for information. In September 2018, the parties settled the class action seeking monetary relief, with the defendants collectively contributing approximately $6.2 billion. The settlement has been approved by the District Court and affirmed on appeal. Based on the percentage of merchants that opted out of the settlement, $700 million has been returned to the defendants from the settlement escrow. A separate class action seeking injunctive relief continues, and in September 2021, the District Court granted plaintiffs' motion for class certification in part, and denied the motion in part. Of the merchants who opted out of the damages class settlement, certain merchants filed individual actions raising similar allegations against Visa and Mastercard, as well as against the Firm and other banks. While some of those actions remain pending, the defendants have reached settlements with the merchants who opted out representing approximately 70% of the combined Mastercard-branded and Visa-branded payment card sales volume. Jeffrey Epstein Litigation. JPMorgan Chase Bank, N.A. was named as a defendant in lawsuits filed in the United States District Court for the Southern District of New York alleging that JPMorgan Chase Bank, N.A. knowingly facilitated Jeffrey Epstein's sex trafficking and other unlawful conduct by providing banking services to Epstein until 2013. In June 2023, the Court granted preliminary approval of a settlement between the victim class and JPMorgan Chase Bank, N.A., pursuant to which JPMorgan Chase Bank, N.A. paid $290 million to a fund for Epstein survivors. In November 2023, the Court granted final approval of the settlement, rejecting objections, including those of certain state Attorneys General, regarding the victims' releases. LIBOR and Other Benchmark Rate Investigations and Litigation. JPMorgan Chase has responded to inquiries from various governmental agencies and entities around the world relating primarily to the British Bankers Association's ("BBA") London Interbank Offered Rate ("LIBOR") for various currencies and the European Banking Federation's Euro Interbank Offered Rate ("EURIBOR”). The Swiss Competition Commission's investigation relating to EURIBOR, to which the Firm and one other bank remain subject, continues. The Firm appealed a December 2016 decision by the European Commission against the Firm and other banks finding an infringement of European antitrust rules relating to EURIBOR. In December 2023, the European General Court annulled the fine imposed by the European Commission, but exercised its discretion to re-impose a fine in an identical amount. The Firm is considering its options. In addition, the Firm has been named as a defendant along with other banks in various individual and putative class actions related to benchmark rates, including U.S. dollar LIBOR. In actions related to U.S. dollar LIBOR during the period that it was administered by the BBA, the Firm has obtained dismissal of certain actions and resolved certain other actions, and others are in various stages of litigation. The United States District Court for the Southern District of New York has granted class certification of antitrust claims related to bonds and interest rate swaps sold directly by the defendants, including the Firm. In addition, a lawsuit filed by a group of individual plaintiffs asserting antitrust claims, alleging that the Firm and other defendants were engaged in an unlawful agreement to set U.S. dollar LIBOR and conspired to monopolize the market for LIBOR-based consumer loans and credit cards was dismissed in October 2023. Plaintiff filed an appeal of the dismissal to the United States Court of Appeals for the Ninth Circuit in November 2023. The Firm has resolved all non-U.S. dollar LIBOR actions. Russian Litigation. The Firm is obligated to comply with international sanctions laws, which mandate the freezing or restriction of certain assets. These laws apply when assets associated with individuals, companies, products or services are within the scope of the sanctions. The Firm has faced actual and threatened litigation in Russia seeking payments on transactions that the Firm cannot make, and is contractually excused from paying, under relevant sanctions laws, with judgment entered against the Firm in one claim in February 2024. The Russian court may 299 Notes to consolidated financial statements JPMorgan Chase & Co./2023 Form 10-K SEC Inquiries. The Firm is responding to requests from the SEC regarding aspects of certain advisory programs within J.P. Morgan Securities LLC, including aggregation of accounts for billing, discounting advisory fees, and selecting portfolio managers. Separately, the Firm is responding to requests from the SEC in connection with the timing of the Firm's liquidation of shares distributed in-kind to certain investment vehicles that invest in third-party managed private funds. The Firm is cooperating with the SEC in regard to both inquires. Securities Lending Antitrust Litigation. JPMorgan Chase Bank, N.A., J.P. Morgan Securities LLC, J.P. Morgan Prime, Inc., and J.P. Morgan Strategic Securities Lending Corp. are named as defendants in a putative class action filed in the United States District Court for the Southern District of New York. The complaint asserts violations of federal antitrust law and New York State common law in connection with an alleged conspiracy to prevent the emergence of anonymous exchange trading for securities lending transactions. The settlement of this action by the parties has been preliminarily approved, and is subject to final court approval. A separate shareholder derivative suit was filed in March 2022 in the United States District Court for the Eastern District of New York asserting breaches of fiduciary duty and violations of federal securities laws based on the alleged failure of the Board of Directors to exercise adequate oversight over the Firm's compliance with records preservation requirements which were the subject of resolutions between certain of the Firm's subsidiaries and the SEC and the CFTC. Defendants' motion to dismiss the amended complaint is pending. Shareholder Litigation. Several shareholder putative class actions, as well as shareholder derivative actions purporting to act on behalf of the Firm, have been filed against the Firm, its Board of Directors and certain of its current and former officers. Certain of these shareholder suits relate to historical trading practices by former employees in the precious metals and U.S. treasuries markets and related conduct which were the subject of the Firm's resolutions with the DOJ, CFTC and SEC in September 2020, and fiduciary activities that were separately the subject of a resolution between JPMorgan Chase Bank, N.A. and the OCC in November 2020. One of these shareholder derivative suits was filed in the Supreme Court of the State of New York in May 2022, asserting breach of fiduciary duty and unjust enrichment claims relating to the historical trading practices and related conduct and fiduciary activities which were the subject of the resolutions described above. In December 2022, the court granted defendants' motion to dismiss this action in full, and in July 2023, the plaintiff filed an appeal, which remains pending. A second shareholder derivative action was filed in the United States District Court for the Eastern District of New York in December 2022 relating to the historical trading practices and related conduct, which asserts breach of fiduciary duty and contribution claims and alleges that the shareholder is excused from making a demand to commence litigation because such a demand would have been futile. Defendants have moved to dismiss the complaint. In addition, a consolidated putative class action is pending in the United States District Court for the Eastern District of New York on behalf of shareholders who acquired shares of JPMorgan Chase common stock during the putative class period, alleging that certain SEC filings of the Firm were materially false or misleading because they did not disclose certain information relating to the historical trading practices and conduct. In December 2023, the court granted Defendants' motion to dismiss the amended complaint. disregard the parties' contractual agreement on forum selection, and may not recognize foreign sanctions laws as a basis for not making payment. The Firm holds assets in Russia, which could be seized if the claims are granted and enforced. A shareholder derivative suit was filed in May 2023 in the United States District Court for the Southern District of New York against various officers and directors of the Firm asserting breaches of fiduciary duty and unjust enrichment based upon allegations that the defendants caused the Firm to retain Jeffrey Epstein as a client of the bank after defendants knew, or should have known, that Epstein was using the Firm's financial services to facilitate his alleged sex trafficking activities. In December 2023, the Court dismissed the derivative action. Total interest-bearing liabilities Long-term debt 5.11 953 18,648 3.28 Beneficial interests issued by consolidated VIES 9,396 286,605 296,433 Trading liabilities – debt and all other interest-bearing liabilities (d)(e) 5.05 15,803 (e) 2,593,769 81,321 3.14 Noninterest-bearing deposits 660,538 Trading liabilities - equity and other instruments" 30,501 Trading liabilities - derivative payables All other liabilities, including the allowance for lending-related commitments 46,355 Total liabilities 1,894 181,601 3,512,764 5.33 5.18 Trading assets - equity and other instruments 2.36 % 86,121 (b)(c) Stockholders' equity 7,669 8.90 Total interest-earning assets 3,325,708 (20,762) 171,068 5.14 Allowance for loan losses Cash and due from banks Trading assets - derivative receivables 24,853 13,259 160,087 Goodwill, MSRs and other intangible assets All other noninterest-earning assets Total assets 63,212 204,899 $ 3,822,224 Liabilities Interest-bearing deposits $ Federal funds purchased and securities loaned or sold under repurchase agreements Short-term borrowings 1,698,529 256,086 37,468 $ 40,016 64,227 Preferred stock 2,237 Total stockholders' equity 307,150 4,632 1.51 269,231 958 0.36 205,516 1.09 190,655 (385) (j) (0.20) 283,108 9,097 3.21 283,829 6,856 2.42 626,122 10,372 1.66 563,147 6,460 1.15 27,863 1,224 4.39 30,830 All other interest-earning assets 0.07 % 512 $ 719,772 Total liabilities and stockholders' equity $ 27,404 282,056 309,460 3,822,224 (f) Interest rate spread Net interest income and net yield on interest-earning assets $ 89,747 2.00 % 2.70 (a) Represents securities that are tax-exempt for U.S. federal income tax purposes. (b) Includes brokerage-related held-for-investment customer receivables, which are classified in accrued interest and accounts receivable, and all other interest-earning assets, which are classified in other assets on the Consolidated Balance Sheets. (c) The rates reflect the impact of interest earned on cash collateral where the cash collateral has been netted against certain derivative payables. (d) All other interest-bearing liabilities include brokerage-related customer payables. Within the Consolidated average balance sheets, interest and rates summary, the principal amounts of nonaccrual loans have been included in the average loan balances used to determine the average interest rate earned on loans. Refer to Note 12 for additional information on nonaccrual loans, including interest accrued. 310 JPMorgan Chase & Co./2023 Form 10-K Common stockholders' equity (Table continued from previous page) Average balance Interest (g) Rate Average balance 2021 Interest(g) Rate $ 670,773 $ 9,039 1.35 % $ 2022 6.70 (Table continued on next page) 1,248,076 Loans Purchase Money Note and FHLB advances The Purchase Money Note is recorded in long-term debt on the Consolidated balance sheets. The fair value of the Purchase Money Note was estimated based on a discounted cash flow methodology and incorporated estimated market discount rates. The FHLB advances assumed in the acquisition are recorded in short-term borrowings and in long-term debt. The fair values of the FHLB advances were based on a discounted cash flow methodology and considered the observed FHLB advance issuance rates. The following table presents the unpaid principal balance ("UPB") and estimated fair values of the loans acquired as of May 1, 2023, and reflects adjustments to the acquisition-date fair value of the loans acquired through December 31, 2023. May 1, 2023 (in millions) Residential real estate Auto and other UPB Fair value $ Total consumer 106,240 3,093 109,333 $ 92,053 2,030 94,083 Secured by real estate Commercial & industrial 37,117 33,602 4,332 3,932 Other (a) Total wholesale 23,499 21,625 64,948 assets on the Consolidated balance sheets on the acquisition date. The fair values of the indemnification assets were estimated based on the timing of the forecasted losses underlying the related allowance for credit losses. The subsequent quarterly remeasurement of the indemnification assets is based on changes in the amount and timing of forecasted losses in the allowance for credit losses associated with the shared-loss assets and is recorded in other income. Under certain circumstances, the Firm may be required to make a payment to the FDIC upon termination of the shared-loss agreements based on the level of actual losses and recoveries on the shared-loss assets. The estimated potential future payment is reflected as contingent consideration as part of the purchase price consideration. JPMorgan Chase & Co./2023 Form 10-K 308 valuations utilized assumptions that the Firm believes a market participant would use to estimate fair values, such as growth and attrition rates, projected fee income as well as related costs to service the relationships, and discount rates. The core deposit and customer relationship intangibles will be amortized over a projected period of future cash flows of approximately 7 years. Refer to Note 15 for further discussion on other intangible assets. Indemnification assets - Shared-loss agreements The indemnification assets represent forecasted recoveries from the FDIC associated with the shared-loss assets over the respective shared-loss recovery periods. The indemnification assets were recorded at fair value in other 1,336 15 $ 67,834 +A $ 30,285 153,242 1,455 675 6,574 $ 192,231 $ 87,572 59,159 27,919 2,793 724 $ 121,622 $ 70,609 $ 2,775 (a) Includes $10.6 billion of cash paid to the FDIC at acquisition and $3.6 billion payable to the FDIC, less cash acquired of $680 million. (b) Includes $447 million of securities financing transactions with First Republic Bank that were effectively settled on the acquisition date. (c) In the fourth quarter, certain assets and liabilities were reclassified resulting in a $762 million increase to loans, an $870 million decrease to accounts receivable and other assets and a $30 million increase to accounts payable and other liabilities. (d) Other assets include $1.2 billion in tax-oriented investments and $683 million of lease right-of-use assets. Other liabilities include the related tax-oriented investment liabilities of $669 million and lease liabilities of $748 million. Refer to Note 14 and Note 18 for additional information. The issuance of the $50 billion Purchase Money Note, the effective settlement of the Firm's $5 billion deposit and $447 million of securities financing with First Republic Bank, and the $3.6 billion payable to the FDIC as part of the purchase price consideration are considered non-cash transactions. The following describes the accounting policies and fair value methodologies generally used by the Firm for the following assets acquired and liabilities assumed: core deposit and customer relationship intangibles, shared-loss agreements and the related indemnification assets, Purchase Money Note, and FHLB advances. For further discussion of the Firm's accounting policies and valuation methodologies, refer to Note 2 and Note 3 for fair value measurement, Note 10 for investment securities, Note 12 for loans, Note 17 for deposits, and Note 28 for lending-related commitments. Core deposit and customer relationship intangibles Core deposit and certain wealth management customer relationship intangibles were acquired as part of the First Republic acquisition. The core deposit intangible of $1.3 billion was valued by discounting estimated after-tax cost savings over the remaining useful life of the deposits using the favorable source of funds method. The after-tax cost savings were estimated based on the difference between the cost of maintaining the core deposit base relative to the cost of next best alternative funding sources available to market participants. The customer relationship intangibles of $180 million were valued by discounting estimated after- tax earnings over their remaining useful lives using the multi-period excess earnings method. Both intangible asset 2,614 Total loans $ 174,281 $ 21,797 4.36 % Federal funds sold and securities purchased under resale agreements 317,159 15,079 4.75 Securities borrowed 193,228 7,983 4.13 Trading assets - debt instruments 376,928 16,001 499,396 4.25 573,914 17,390 3.03 Non-taxable securities (a) Total investment securities 30,886 1,560 5.05 604,800 18,950 3.13 (i) (h) Loans Taxable securities 83,589 $ (Taxable-equivalent interest and rates; in millions, except rates) $ 153,242 (a) In the fourth quarter, certain assets and liabilities were reclassified resulting in a $900 million increase to the UPB and a $762 million increase to the fair value of Other wholesale loans. Unaudited pro forma condensed combined financial information Included in the Firm's Consolidated statements of income are noninterest revenue, net interest income and net income contributed by First Republic of $4.4 billion, $3.7 billion and $4.1 billion, respectively, for the year ended December 31, 2023. The following table presents certain unaudited pro forma financial information for the year ended December 31, 2023 and 2022 as if the First Republic acquisition had occurred on January 1, 2022, including recognition of the estimated bargain purchase gain of $2.8 billion and the provision for credit losses of $1.2 billion. Additional adjustments include the interest on the Purchase Money Note and the impact of amortizing and accreting certain estimated fair value adjustments related to intangible assets, loans and lending-related commitments. The Firm expects to achieve operating cost savings and other business synergies resulting from the acquisition that are not reflected in the pro forma amounts. The pro forma information is not necessarily indicative of the historical results of operations had the acquisition occurred on January 1, 2022, nor is it indicative of the results of operations in future periods, particularly in light of recent changes in market and economic conditions. (in millions) Noninterest revenue Net interest income Net income JPMorgan Chase & Co./2023 Form 10-K Year ended December 31, $ Deposits with banks 2023 65,816 90,856 48,665 2022 66,510 71,005 41,089 309 Supplementary Information: Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials Consolidated average balance sheets, interest and rates Provided below is a summary of JPMorgan Chase's consolidated average balances, interest and rates on a taxable-equivalent basis for the years 2021 through 2023. Income computed on a taxable-equivalent basis is the income reported in the Consolidated statements of income, adjusted to present interest income and rates earned on (Unaudited) Year ended December 31, Assets assets exempt from income taxes (i.e., federal taxes) on a basis comparable with other taxable investments. The incremental tax rate used for calculating the taxable- equivalent adjustment was approximately 24% in 2023, 2022 and 2021. Average balance 2023 Interest(g) Rate $ 4.33 Non-U.S. (i) 128,387 5,280 4.11 568,505 17,469 3.07 36,295 1,481 4.08 U.S. 5,447 (a) All other interest-earning assets, predominantly U.S. Total interest-earning assets 1,137,162 76,884 6.76 110,914 6,705 6.05 86,121 7,669 8.90 3,325,708 171,068 5.14 Interest-bearing liabilities Interest-bearing deposits: U.S. 4.31 10,721 248,541 2.93 $ 296,784 $ 202,612 15,348 5.17 % 6,449 3.18 Federal funds sold and securities purchased under resale agreements: U.S. Non-U.S. Securities borrowed: U.S. Non-U.S. Trading assets - debt instruments: U.S. 1,290,110 Non-U.S. U.S. Non-U.S. Loans: 155,304 8,330 5.36 161,855 6,749 4.17 133,805 6,239 4.66 59,423 1,744 Investment securities: Non-U.S. 26,253 Non-U.S. 3,215 54 1.68 2,593,769 81,321 3.14 $ 731,939 3,325,708 $ 81,321 2.45 % $ 89,747 2.70 % 77,923 3.01 11,824 1.61 Net interest income and net yield: U.S. Non-U.S. Percentage of total assets and liabilities attributable to non-U.S. operations: Assets Liabilities 24.7 20.2 (a) The rates reflect the impact of interest earned on cash collateral where that cash collateral has been netted against certain derivative payables. (b) Represents the amount of noninterest-bearing liabilities funding interest-earning assets. (c) Negative interest and rates reflect the net impact of interest earned offset by fees paid on client-driven prime brokerage securities borrowed transactions. Refer to the "Net interest income" discussion in Consolidated Results of Operations on pages 54-57 for further information. 312 JPMorgan Chase & Co./2023 Form 10-K 5.37 15,749 293,218 5.11 408,419 13,763 3.37 Federal funds purchased and securities loaned or sold under repurchase agreements: U.S. 197,049 10,639 5.40 Non-U.S. 59,037 2,620 4.44 Trading liabilities - debt, short-term and all other interest-bearing liabilities: U.S. 2.03 Non-U.S. Long-term debt: U.S. Non-U.S. Total interest-bearing liabilities Noninterest-bearing liabilities (b) Total investable funds 205,388 7,774 3.79 118,685 3,516 2.96 18,648 953 Beneficial interests issued by consolidated VIES, predominantly U.S. (i) U.S. Interest 3,853,540 26,776 172,822 69,101 55,003 207,737 $ 3,725,202 $ 1,748,666 $ 10,082 0.58 % $ 1,672,669 $ 531 0.03 % 242,762 3,721 1.53 46,063 747 1.62 259,302 44,618 274 0.11 126 0.28 $ 215,408 59,467 78,606 653,985 11,596 1.77 593,977 7,796 1.31 (h) (h) 1,100,318 52,877 4.81 1,035,399 41,663 4.02 268,019 128,229 (17,399) 27,601 140,778 3,763 2.93 93,241 2.78 123,079 3,215,942 (22,179) 894 0.73 58,294 1.81 3,349,079 Rate 3,246 241,431 $ 67,144 1.76 % 2.00 33,027 $ 250,968 283,995 3,725,202 (f) $ 52,741 1.59 % 1.64 (e) The combined balance of trading liabilities - debt and equity instruments was $153.3 billion, $138.1 billion and $128.2 billion for the years ended December 31, 2023, 2022 and 2021, respectively. (f) The ratio of average stockholders' equity to average assets was 8.1%, 7.4% and 7.6% for the years ended December 31, 2023, 2022 and 2021, respectively. The return on average stockholders' equity, based on net income, was 16.0%, 13.2% and 17.0% for the years ended December 31, 2023, 2022 and 2021, respectively. (g) Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. (h) Included fees and commissions on loans of $2.2 billion, $1.8 billion and $1.9 billion for the years ended December 31, 2023, 2022 and 2021, respectively (i) The annualized rate for securities based on amortized cost was 3.09%, 1.75% and 1.33% for the years ended December 31, 2023, 2022 and 2021, respectively, and does not give effect to changes in fair value that are reflected in AOCI. (j) Negative interest and rates reflect the net impact of interest earned offset by fees paid on client-driven prime brokerage securities borrowed transactions. JPMorgan Chase & Co./2023 Form 10-K 311 Interest rates and interest differential analysis of net interest income - U.S. and non-U.S. Presented below is a summary of interest and rates segregated between U.S. and non-U.S. operations for the years 2021 through 2023. The segregation of U.S. and non-U.S. components is based on the location of the office recording the transaction. (Table continued on next page) (Unaudited) Year ended December 31, (Taxable-equivalent interest and rates; in millions, except rates) Interest-earning assets Deposits with banks: 2023 Average balance (f) 253,068 284,961 3,853,540 $ 31,893 257 0.11 11,208 226 2.02 14,595 83 0.57 250,080 2,566,798 719,249 8,075 3.23 250,378 1.21 4,282 26,097 1.02 2,482,993 5,553 0.22 674,485 39,155 36,656 57,388 185,989 60,318 186,755 3,568,579 3,441,207 1.71 48,848 As part of the consideration paid, JPMorgan Chase issued a five-year, $50 billion secured note to the FDIC (the "Purchase Money Note"). The Purchase Money Note bears interest at a fixed rate of 3.4% and is secured by certain of the acquired loans. The Purchase Money Note is prepayable upon notice to the holder. $ JPMorgan Chase & Co./2023 Form 10-K 304 64 67 64 40 (Table continued from previous page) 41 49 57 59 58 57 50 35 Overhead ratio As of or for the year ended (in millions, except ratios) $ Noninterest revenue 2021 2022 2023 2021 December 31, 2022 2021 2022 2023 Total Reconciling Items (a) Corporate 2023 33 % 25 % 31 % 1,259,896 $ 21,107 $ 83,000 1,661 1,668 1,333 2,055 300,325 6,457 5,963 $14,129 $14,925 $108,000 $103,000 1,338,168 1,334,296 500,370 514,085 642,951 Total assets $50,000 4,669 $6,143 $4,213 $29,507 $25,000 257,106 $5,246 $24,000 230,776 1,426 $5,227 $4,365 $4,737 $16,671 $17,000 21 % 16 % 20% 25 % 14 % 13 % 41 % 29 % 38 % 13,524 234,425 232,037 245,512 $14,000 1,528 132 $ (1,798) $ 68 $ (5,366) (976) 2,266 Overhead ratio Return on equity Total assets (4,262) Average equity Income tax expense/(benefit) tax expense/(benefit) Income/(loss) before income 71,343 76,140 87,172 Net income/(loss) (3,582) (555) (233) (3,713) $ $ (743) 2,821 $ $ 11,228 8,490 12,060 59,562 46,166 61,612 (3,655) (3,655) (3,582) (4,262) (1,653) 1,802 6,883 $20,957 1,034 Noninterest expense 89,267 (430) (434) (480) (3,551) 1,878 66,710 7,906 $ 61,985 $ 69,338 $ 68,837 (3,225) $ (3,148) (3,782) $ Net interest income 52,311 Total net revenue 8,038 (9,256) 6,389 9,320 81 22 171 Provision for credit losses 121,649 128,695 158,104 (3,655) (3,582) (4,262) (3,483) 80 5,601 $ $14,916 $50,000 Average equity 2022 2023 2021 2022 2023 2021 2021 2022 2021 2022 2023 (in millions, except ratios) December 31, ended 2023 As of or for the year (b) (b) 32,787 39,928 55,030 Net interest income $3,929 $3,494 $3,336 (b) $38,403 $40,315 $17,092 $14,886 $ 15,118 Noninterest revenue (b) $ 36,202 Asset & Wealth Management Commercial Banking Corporate & Investment Bank Asset & Wealth Management, with client assets of $5.0 trillion, is a global leader in investment and wealth management. Asset & Wealth Management Middle Market Banking covers small and midsized companies, local governments and nonprofit clients. Corporate Client Banking covers large corporations. Commercial Real Estate Banking covers investors, developers, and owners of multifamily, office, retail, industrial and affordable housing properties. Commercial Banking provides comprehensive financial solutions, including lending, payments, investment banking and asset management products across three primary client segments: Middle Market Banking, Corporate Client Banking and Commercial Real Estate Banking. Other includes amounts not aligned with a primary client segment. Commercial Banking Securities Services, a leading global custodian which provides custody, fund accounting and administration, and securities lending products principally for asset managers, insurance companies and public and private investment funds. Asset Management The Corporate & Investment Bank, which consists of Banking and Markets & Securities Services, offers a broad suite of investment banking, market-making, prime brokerage, lending, and treasury and securities products and services to a global client base of corporations, investors, financial institutions, merchants, government and municipal entities. Banking offers a full range of investment banking products and services in all major capital markets, including advising on corporate strategy and structure, capital-raising in equity and debt markets, as well as loan origination and syndication. Banking also includes Payments, which provides services, that enable clients to manage payments globally across liquidity and account solutions, commerce solutions, clearing, trade and working capital. Markets & Securities Services includes Markets, a global market-maker across products, including cash and derivative instruments, which also offers sophisticated risk management solutions, prime brokerage, clearing and research. Markets & Securities Services also includes Consumer & Community Banking offers products and services to consumers and small businesses through bank branches, ATMs, digital (including mobile and online) and telephone banking. CCB is organized into Banking & Wealth Management (including Consumer Banking, J.P. Morgan Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card Services & Auto. Banking & Wealth Management offers deposit, investment and lending products, cash management, payments and services. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card Services issues credit cards and offers travel services. Auto originates and services auto loans and leases. Consumer & Community Banking The following is a description of each of the Firm's business segments, and the products and services they provide to their respective client bases. The Firm is managed on an LOB basis. There are four major reportable business segments - Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking and Asset & Wealth Management. In addition, there is a Corporate segment. The business segments are determined based on the products and services provided, or the type of customer served, and they reflect the manner in which financial information is evaluated by the Firm's Operating Committee. Segment results are presented on a managed basis. Refer to Segment results of this footnote for a further discussion of JPMorgan Chase's business segments. - Note 32 Business segments Corporate & Investment Bank Offers multi-asset investment management solutions across equities, fixed income, alternatives and money market funds to institutional and retail investors providing for a broad range of clients' investment needs. Global Private Bank Provides retirement products and services, brokerage, custody, estate planning, lending, deposits and investment management to high net worth clients. The Firm's current allocation methodology incorporates Basel III Standardized RWA and the GSIB surcharge, both under rules currently in effect, as well as a simulation of capital in a severe stress environment. At least annually, the assumptions, judgments and methodologies used to allocate capital are reassessed and, as a result, the capital allocated to the LOBS may change. Each business segment is allocated capital by taking into consideration a variety of factors including capital levels of similarly rated peers and applicable regulatory capital requirements. ROE is measured and internal targets for expected returns are established as key measures of a business segment's performance. Capital allocation Consumer & Community Banking (Table continued on next page) Segment results and reconciliation (a) The following table provides a summary of the Firm's segment results as of or for the years ended December 31, 2023, 2022 and 2021, on a managed basis. The Firm's definition of managed basis starts with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of the reportable business segments) on an FTE basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in the managed results on a basis comparable to taxable investments and securities. This allows management to assess the comparability of revenue from year-to-year arising from both taxable and tax-exempt sources. The corresponding income tax impact related to tax-exempt items is recorded within income tax expense/(benefit). These adjustments have no impact on net income as reported by the Firm as a whole or by the LOBS. Segment results Notes to consolidated financial statements 303 JPMorgan Chase & Co./2023 Form 10-K Other Corporate includes staff functions and expense that is centrally managed as well as certain Firm initiatives and activities not solely aligned to a specific LOB. The major Other Corporate functions include Real Estate, Technology, Legal, Corporate Finance, Human Resources, Internal Audit, Risk Management, Compliance, Control Management, Corporate Responsibility and various Other Corporate groups. The Corporate segment consists of Treasury and Chief Investment Office ("CIO") and Other Corporate. Treasury and CIO is predominantly responsible for measuring, monitoring, reporting and managing the Firm's liquidity, funding, capital, structural interest rate and foreign exchange risks. Corporate The majority of AWM's client assets are in actively managed portfolios. 8,492 11,900 13,540 12,052 19,793 28,430 (benefit) income tax expense/ Income/(loss) before 10,919 27,840 11,829 4.041 4,719 5,378 25,553 27,350 28,594 12,780 20,092 19,594 27,564 $ 21,232 Net income/(loss) 4,877 7,198 (b) (b) (b) (b) Income tax expense/ (benefit) 6,265 5,791 6,888 6.914 5,546 8,198 (b) $ 54,349 (b) (227) 11,533 15,546 51,943 48,102 48,807 49,879 10,008 54,814 Total net revenue $13,560 $12,507 $13,071 3,886 5,241 6,267 6,079 8,197 70,148 19,827 17,748 16,957 Provision for credit losses 128 159 (947) 1,268 1,970 (1,174) 1,158 121 (6,989) 29,028 31,208 34,819 Noninterest expense (b) 3.813 6,899 (b) $ Return on equity $ 37,676 $ 48,334 (20) 3,002 (1) Net increase/(decrease) in cash and due from banks and deposits with banking subsidiaries Assets 2022 Cash and due from banks 2023 Balance sheets 8,544 (6,759) (32,122) (1,205) (1,238) (879) December 31, (in millions) All other financing activities, net Net cash provided by/(used in) financing activities $ 42 $ 9,804 deposits with banking 136 152 Bank and bank holding company Cash and due from banks and Advances to, and receivables from, subsidiaries: Deposits with banking subsidiaries 6,865 9,847 deposits with banking subsidiaries at the beginning of the year Cash and due from banks and 41 9,806 2,727 3,198 Trading assets 6,845 (8,070) $ 40,264 (17,257) $ 20,419 $ 56,450 - - Proceeds from issuance of preferred stock 1,329 1,260 1,525 Income tax benefit 7,350 (15,543) (25,105) borrowings 5,753 32,217 46,160 subsidiaries (18,294) Equity in undistributed net income of subsidiaries 1,867 Comprehensive income 6,898 (loss), net (13,562) (12,858) (13,463) (3,162) (18,408) (9,824) (2,575) (7,434) Redemption of preferred stock Treasury stock repurchased Dividends paid Other comprehensive income/ 41,252 4,199 $ 37,676 $ 48,334 $ 49,552 Net income Non-bank Payments of long-term 21 subsidiaries at the end of the year Settlement of First Republic deposit and other related party transactions (b) Purchase Money Note (at fair value) Amounts paid/due to the FDIC, net of cash acquired (a) Purchase price consideration (in millions) $ 49,552 Contingent consideration - Shared-loss agreements price allocation as of The computation of the purchase price, the estimated fair values of the assets acquired and liabilities assumed as part of the First Republic acquisition and the related estimated bargain purchase gain are presented below, and reflect the adjustments made through December 31, 2023 to the acquisition-date fair value of the net assets acquired. Notes to consolidated financial statements 307 JPMorgan Chase & Co./2023 Form 10-K The Firm had placed a $5 billion deposit with First Republic Bank on March 16, 2023, as part of $30 billion of deposits provided by a consortium of large U.S. banks. The Firm's $5 billion deposit was effectively settled as part of the acquisition and the associated allowance for credit losses was released upon closing. The Firm subsequently repaid the remaining $25 billion of deposits to the consortium of banks, including accrued interest through the payment date on May 9, 2023. assets, which represent the fair value of the CSLA and SFSLA on the acquisition date, are reflected in the total assets acquired. Fair value purchase on real property or shares in cooperative property constituting a primary residence. The indemnification Purchase price consideration Securities Loans (c) Estimated gain on acquisition, after-tax Fair value of net assets acquired Total liabilities assumed Deferred tax liabilities Accounts payable and other liabilities (c) (d) (c)(d) Assets Lending-related commitments Deposits Liabilities Total assets acquired Accounts receivable and other assets Indemnification assets - Shared-loss agreements Core deposit and customer relationship intangibles FHLB advances In connection with the First Republic acquisition, the Firm and the FDIC entered into two shared-loss agreements with respect to certain loans and lending-related commitments (the "shared-loss assets"): the Commercial Shared-Loss Agreement ("CSLA") and the Single-Family Shared-Loss Agreement ("SFSLA"). The CSLA covers 80% of credit losses, on a pari passu basis, over 5 years with a subsequent 3-year recovery period for certain acquired commercial loans and other real estate exposure. The SFSLA covers 80% of credit losses, on a pari passu basis, for 7 years for certain acquired loans secured by mortgages The First Republic acquisition resulted in a preliminary estimated bargain purchase gain of $2.7 billion. The Firm has continued to progress in the settlement process with the FDIC and refine its acquisition-date fair value estimates. As a result, during the year ended December 31, 2023, adjustments totaling $63 million were made, increasing the estimated bargain purchase gain to $2.8 billion. In addition, the purchase price and the estimated bargain purchase gain could change pending management's finalization of its acquisition date fair value estimates for certain of the assets acquired and liabilities assumed, which may take place up to one year from the acquisition date, as permitted by U.S. GAAP. $ 591,696 $ 555,687 Total assets 532,759 1,064 9,108 1,045 8,962 Other assets Non-bank Liabilities and stockholders' equity 568,472 $ 13,742 10,291 Cash income taxes paid, net (d) Bank and bank holding company Cash interest paid Investments (at equity) in subsidiaries and affiliates: $ 9,846 $ 9,847 $ 6,845 $ 7,462 $ 4,065 6,941 15,259 Borrowings from, and payables to, subsidiaries and affiliates Short-term borrowings Other liabilities The Firm and the FDIC have not yet completed the settlement process under which the purchase price, and the identification of the assets acquired and liabilities assumed, will be finalized. The finalization of this settlement process may impact the amount of the estimated bargain purchase gain. The purchase and assumption agreement entered into with the FDIC allows for final settlement to occur up to a year after the acquisition date. The Firm has determined that this acquisition constitutes a business combination under U.S. GAAP. Accordingly, the initial recognition of the assets acquired and liabilities assumed were generally measured at their estimated fair values as of May 1, 2023. The determination of those fair values required management to make certain market-based assumptions about expected future cash flows, discount rates and other valuation inputs at the time of the acquisition. The Firm believes that the fair value estimates of the assets acquired and liabilities assumed provide a reasonable basis for determining the estimated bargain purchase gain. On May 1, 2023, JPMorgan Chase acquired certain assets and assumed certain liabilities of First Republic Bank (the "First Republic acquisition") from the Federal Deposit Insurance Corporation ("FDIC"), as receiver. The Firm believes that the First Republic acquisition is complementary to the Firm's existing franchises. The acquisition resulted in an estimated bargain purchase gain, which represents the excess of the estimated fair value of the net assets acquired above the purchase price. Note 34 - Business combinations JPMorgan Chase & Co./2023 Form 10-K (d) Represents payments, net of refunds, made by the Parent Company to various taxing authorities and includes taxes paid on behalf of certain of its subsidiaries that are subsequently reimbursed. The reimbursements were $13.2 billion, $11.3 billion, and $13.9 billion for the years ended December 31, 2023, 2022 and 2021, respectively. (c) Refer to Notes 20 and 28 for information regarding the Parent Company's guarantees of its subsidiaries' obligations. (b) At December 31, 2023, long-term debt that contractually matures in 2024 through 2028 totaled $9.1 billion, $27.5 billion, $29.1 billion, $20.1 billion, and $21.8 billion, respectively. (a) Includes interest expense for intercompany derivative hedges on the Firm's LTD and related fair value adjustments, which is offset by related amounts in Other interest expense/(income). 306 $ 22,777 $ 24,164 999 1,130 11,500 10,440 228,542 227,621 263,818 263,355 327,878 292,332 $ 591,696 $ 555,687 Total liabilities and stockholders' equity Total stockholders' equity Total liabilities (c) Long-term debt (b)(c) 46 and undistributed net income of May 1, 2023 49,169 Operating activities Year ended December 31, (in millions) Statements of cash flows Year ended December 31, Statements of income and comprehensive income statements. 2022 The following tables present Parent Company-only financial Note 33 Parent Company Notes to consolidated financial statements 305 JPMorgan Chase & Co./2023 Form 10-K As a result of the organizational changes that were announced on January 25, 2024, the Firm will be reorganizing its business segments to reflect the manner in which the segments will be managed. The reorganization of the business segments is expected to be effective in the second quarter of 2024. (b) In the first quarter of 2023, the allocations of revenue and expense to CCB associated with a Merchant Services revenue sharing agreement were discontinued and are now retained in Payments in CIB. Prior-period amounts have been revised to conform with the current presentation. - (a) Segment results on a managed basis reflect revenue on a FTE basis with the corresponding income tax impact recorded within income tax expense/ (benefit). These adjustments are eliminated in reconciling items to arrive at the Firm's reported U.S. GAAP results. 2021 2023 Non-bank company Bank and bank holding affiliates: Less: Net income of subsidiaries and affiliates $ 48,334 Net income $ 37,676 2023 Dividends from subsidiaries and Income (in millions) 2021 2022 $ 49,552 59 59 55 NA ΝΑ 1,518,100 1,328,219 1,348,437 $ 282,056 3,875,393 $ 79,968 $ $ 58,068 73,529 $ Income before income tax benefit $ $ $ 253,068 3,665,743 $ 250,968 3,743,567 NM NM NM NM NM NM 19 % 14 % 17 % NM NM NM NM NM NM Parent company net loss 62,868 (13,316) ΝΑ $ 61,000 11,714 (income) Other interest expense/ Net change in: 5,353 22,731 (14,658) 2,258 Financing activities (2,969) 31 (24,975) (3,000) 31 31 Interest expense/(income) to subsidiaries and affiliates (a) (1,349) Borrowings from subsidiaries and affiliates (2,249) 19,398 41,389 44,699 51,252 (7,023) (2,918) borrowings Proceeds from long-term 6,641 10,890 17,403 Total expense 2,637 2,817 3,431 Noninterest expense 2,647 (4,491) 25 (25,000) Short-term borrowings 1,137 12,394 Other income/(expense) from (5,595) 9,730 57,096 Net cash provided by/(used in) operating activities 32 subsidiaries: 498 61,000 40,500 10,000 9,412 (23,747) (12,677) Other operating adjustments $ 40,500 $ 10,000 All other investing activities, net Net cash provided by/(used in) investing activities Cash dividends from subsidiaries and affiliates - Interest income from subsidiaries Bank and bank holding 1,166 Non-bank company (654) 63,563 Advances to and investments in subsidiaries and affiliates, net 366 250 859 335 Total income 1,801 Investing activities Net change in: Expense Other income/(expense) (3,497) 5,271 43,107 1,982 93 493 586 4,981 U.S. 5,390 2,462 409 Trading liabilities - debt, short-term and all other interest-bearing liabilities: 10,110 6,263 Non-U.S. 2,861 3,327 (466) 7,556 1,293 U.S. Federal funds purchased and securities loaned or sold under repurchase agreements: 3,426 206 3,265 161 10,707 (480) 2,523 143 Non-U.S. (31) 51,834 5 597 3,797 3,722 75 7,723 5,229 8 (3) 3,390 2,494 Change in net interest income Change in interest expense 2,729 Non-U.S. Long-term debt: 212 (69) 727 346 381 Beneficial interests issued by consolidated VIES, predominantly U.S. 881 756 125 1,907 1,924 (17) U.S. Non-U.S. 27,931 5,857 17,635 10,296 U.S. Loans: 205 207 (2) 879 651 3,595 2,534 1,061 6,475 8,165 (1,690) 228 Non-U.S. U.S. Investment securities: 357 775 (418) 1,597 931 666 55,224 Non-U.S. 1,884 2,988 6,125 6,750 Non-U.S. 268 19,227 20,511 (1,284) U.S. Interest-bearing deposits: Interest-bearing liabilities 34,947 30,942 4,005 77,827 77,350 477 Change in interest income 2,869 2,708 161 3,906 7,655 (3,749) All other interest-earning assets, predominantly U.S. 1,476 1,328 148 2,781 3,039 (258) 9,738 362 Volume- and/or revenue-related expenses generally correlate with changes in the related business/ transaction volume or revenue. Examples include commissions and incentive compensation within the LOBS, depreciation expense related to operating lease assets, and brokerage expense related to trading transaction volume. $ 22,603 FTE: Fully taxable equivalent FSB: Financial Stability Board Freddie Mac: Federal Home Loan Mortgage Corporation Free standing derivatives: a derivative contract entered into either separate and apart from any of the Firm's other financial instruments or equity transactions. Or, in conjunction with some other transaction and is legally detachable and separately exercisable. Forward points: Represents the interest rate differential between two currencies, which is either added to or subtracted from the current exchange rate (i.e., "spot rate") to determine the forward exchange rate. FRC: Firmwide Risk Committee Firm: JPMorgan Chase & Co. FINRA: Financial Industry Regulatory Authority FICO score: A measure of consumer credit risk provided by credit bureaus, typically produced from statistical models by Fair Isaac Corporation utilizing data collected by the credit bureaus. FICC: The Fixed Income Clearing Corporation Glossary of Terms and Acronyms JPMorgan Chase & Co./2023 Form 10-K 316 FHLB: Federal Home Loan Bank FHA: Federal Housing Administration FFIEC: Federal Financial Institutions Examination Council Federal Reserve: The Board of the Governors of the Federal Reserve System FDM: "Financial difficulty modification" applies to loan modifications effective January 1, 2023, and is deemed to occur when the Firm modifies specific terms of the original loan agreement. The following types of modifications are considered FDMs: principal forgiveness, interest rate reduction, other-than-insignificant payment delay, term extension or a combination of these modifications. FDIC: Federal Deposit Insurance Corporation FCC: Firmwide Control Committee Fannie Mae: Federal National Mortgage Association FASB: Financial Accounting Standards Board FCA: Financial Conduct Authority Structural expenses are those associated with the day-to- day cost of running the Firm and are expenses not included in the above two categories. Examples include employee salaries and benefits, certain other incentive compensation, and costs related to real estate. Investments in the business include expenses associated with supporting medium- to longer-term strategic plans of the Firm. Examples include front office growth, market expansion, initiatives in technology (including related compensation), marketing, and acquisitions. • • • Expense categories: EU: European Union ETD: "Exchange-traded derivatives": Derivative contracts that are executed on an exchange and settled via a central clearing house. FVA: Funding valuation adjustment ERISA: Employee Retirement Income Security Act of 1974 FX: Foreign exchange G7 government securities: Securities issued by the government of one of the G7 nations. The LTV ratio at the origination date of the loan. Origination date LTV ratios are calculated based on the actual appraised values of collateral (i.e., loan-level data) at the origination date. 1,509 LTV: "Loan-to-value": For residential real estate loans, the relationship, expressed as a percentage, between the principal amount of a loan and the appraised value of the collateral (i.e., residential real estate) securing the loan. Origination date LTV ratio LTIP: Long-term incentive plan LOB CROS: Line of Business and CTC Chief Risk Officers LOB: Line of business LLC: Limited Liability Company LIBOR: London Interbank Offered Rate LGD: Loss given default LDA: Loss Distribution Approach LCR: Liquidity coverage ratio J.P. Morgan Securities: J.P. Morgan Securities LLC JPMSE: J.P. Morgan SE JPMorgan Chase Foundation or the Firm's Foundation: A not-for-profit organization that makes contributions for charitable and educational purposes. JPMorgan Chase Bank, N.A.: JPMorgan Chase Bank, National Association ISDA: International Swaps and Derivatives Association JPMorgan Chase: JPMorgan Chase & Co. IPO: Initial public offering Investment-grade: An indication of credit quality based on JPMorgan Chase's internal risk assessment. The Firm considers ratings of BBB-/Baa3 or higher as investment- grade. IHC: JPMorgan Chase Holdings LLC, an intermediate holding company IDI: Insured depository institutions ICAAP: Internal capital adequacy assessment process IBOR: Interbank Offered Rate HTM: Held-to-maturity HQLA: "High-quality liquid assets" consist of cash and certain high-quality liquid securities as defined in the LCR rule. Households: A household is a collection of individuals or entities aggregated together by name, address, tax identifier and phone number. Home equity - junior lien: Represents loans and commitments where JPMorgan Chase holds a security interest that is subordinate in rank to other liens. Home equity-senior lien: Represents loans and commitments where JPMorgan Chase holds the first security interest on the property. Ginnie Mae: Government National Mortgage Association GSIB: Global systemically important banks HELOC: Home equity line of credit G7: Group of Seven nations: Countries in the G7 are Canada, France, Germany, Italy, Japan, the U.K. and the U.S. $ (2,913) $ 25,516 EPS: Earnings per share Embedded derivatives: are implicit or explicit terms or features of a financial instrument that affect some or all of the cash flows or the value of the instrument in a manner similar to a derivative. An instrument containing such terms CCB Small business customer: A unique business or legal entity that has financial ownership or decision-making power with respect to accounts. Where a customer uses the same identifier as both a Consumer and a Small business, the customer is included in both metrics. Consumer and a Small business, the customer is included in both metrics. CCB: Consumer & Community Banking CCAR: Comprehensive Capital Analysis and Review CB: Commercial Banking Bridge Financing Portfolio: A portfolio of held-for-sale unfunded loan commitments and funded loans. The unfunded commitments include both short-term bridge loan commitments that will ultimately be replaced by longer term financing as well as term loan commitments. The funded loans include term loans and funded revolver facilities. BWM: Banking & Wealth Management BHC: Bank holding company Benefit obligation: Refers to the projected benefit obligation for pension plans and the accumulated postretirement benefit obligation for OPEB plans. Beneficial interests issued by consolidated VIES: Represents the interest of third-party holders of debt, equity securities, or other obligations, issued by VIES that JPMorgan Chase consolidates. AWM: Asset & Wealth Management Auto loan and lease origination volume: Dollar amount of auto loans and leases originated. AUM: "Assets under management": Represent assets managed by AWM on behalf of its Private Banking, Institutional and Retail clients. Includes “Committed capital not Called." AUC: “Assets under custody": Represents assets held directly or indirectly on behalf of clients under safekeeping, custody and servicing arrangements. AOCI: Accumulated other comprehensive income/(loss) ARM: Adjustable rate mortgage(s) Amortized cost: Amount at which a financing receivable or investment is originated or acquired, adjusted for accretion or amortization of premium, discount, and net deferred fees or costs, collection of cash, charge-offs, foreign exchange, and fair value hedge accounting adjustments. For AFS securities, amortized cost is also reduced by any impairment losses recognized in earnings. Amortized cost is not reduced by the allowance for credit losses, except where explicitly presented net. ALCO: Asset Liability Committee AFS: Available-for-sale ABS: Asset-backed securities 2022 Form 10-K: Annual report on Form 10-K for the year ended December 31, 2022, filed with the U.S. Securities and Exchange Commission. Glossary of Terms and Acronyms JPMorgan Chase & Co./2023 Form 10-K 314 $ 14,403 (4) 20,544 27 20,182 3,643 $ 10,760 $ CCO: Chief Compliance Officer or features is referred to as a "hybrid." The component of the hybrid that is the non-derivative instrument is referred to as the "host." For example, callable debt is a hybrid instrument that contains a plain vanilla debt instrument (i.e., the host) and an embedded option that allows the issuer to redeem the debt issue at a specified date for a specified amount (i.e., the embedded derivative). However, a floating rate instrument is not a hybrid composed of a fixed-rate instrument and an interest rate swap. CCP: "Central counterparty" is a clearing house that interposes itself between counterparties to contracts traded in one or more financial markets, becoming the buyer to every seller and the seller to every buyer and thereby ensuring the future performance of open contracts. A CCP becomes a counterparty to trades with market participants through novation, an open offer system, or another legally binding arrangement. CECL: Current Expected Credit Losses Eligible LTD: Long-term debt satisfying certain eligibility criteria Eligible HQLA: Eligible high-quality liquid assets, for purposes of calculating the LCR, is the amount of unencumbered HQLA that satisfy certain operational considerations as defined in the LCR rule. EC: European Commission DVA: Debit valuation adjustment Distributed denial-of-service attack: The use of a large number of remote computer systems to electronically send a high volume of traffic to a target website to create a service outage at the target. This is a form of cyberattack. Dodd-Frank Act: Wall Street Reform and Consumer Protection Act Deposit margin: Represents net interest income expressed as a percentage of average deposits. Debit and credit card sales volume: Dollar amount of card member purchases, net of returns. CVA: Credit valuation adjustment Custom lending: Loans to AWM's Global Private Bank clients, including loans to private investment funds and loans that are collateralized by nontraditional asset types, such as art work, aircraft, etc. CTC: CIO, Treasury and Corporate CRR: Capital Requirements Regulation CRO: Chief Risk Officer Criticized: Criticized loans, lending-related commitments and derivative receivables that are classified as special mention, substandard and doubtful categories for regulatory purposes and are generally consistent with a rating of CCC+/Caal and below, as defined by S&P and Moody's. Credit derivatives: Financial instruments whose value is derived from the credit risk associated with the debt of a third-party issuer (the reference entity) which allow one party (the protection purchaser) to transfer that risk to another party (the protection seller). Upon the occurrence of a credit event by the reference entity, which may include, among other events, the bankruptcy or failure to pay its obligations, or certain restructurings of the debt of the reference entity, neither party has recourse to the reference entity. The protection purchaser has recourse to the protection seller for the difference between the face value of the CDS contract and the fair value at the time of settling the credit derivative contract. The determination as to whether a credit event has occurred is generally made by the relevant International Swaps and Derivatives Association ("ISDA") Determinations Committee. Glossary of Terms and Acronyms 315 JPMorgan Chase & Co./2023 Form 10-K Commercial Card: provides a wide range of payment services to corporate and public sector clients worldwide through the commercial card products. Services include procurement, corporate travel and entertainment, expense management services, and business-to-business payment solutions. Collateral-dependent: A loan is considered to be collateral- dependent when repayment of the loan is expected to be provided substantially through the operation or sale of the collateral when the borrower is experiencing financial difficulty, including when foreclosure is deemed probable based on borrower delinquency. CMT: Constant Maturity Treasury CLTV: Combined loan-to-value CIO: Chief Investment Office CIB: Corporate & Investment Bank CFTC: Commodity Futures Trading Commission CFP: Contingency funding plan CET1 Capital: Common equity Tier 1 capital CFO: Chief Financial Officer CEO: Chief Executive Officer CDS: Credit default swaps 375 CCB Consumer customer: A unique individual that has financial ownership or decision-making power with respect to accounts; excludes customers under the age of 18. Where a customer uses the same identifier as both a 1,949 123,079 2.93 3,763 128,229 2.21 2,448 110,686 3.41 3,924 115,131 4.24 39,215 924,713 4.97 48,953 985,187 1.29 397 30,868 1.96 602 30,700 1.31 7,399 563,109 1.76 10,994 894 623,285 0.73 93,241 52 60,082 0.91 638 69,746 0.11 222 199,220 1.78 3,083 173,016 (0.10) (370) 371,053 0.78 3,056 390,344 0.07 901 1,301,616 0.52 7,026 1,358,322 1.81 58,294 3,215,942 2.78 3,349,079 0.09 2.66 125,036 176,937 1.68 2,191 130,213 (0.09) (181) 0.13 % 693 527,340 $ 192,432 0.76 1,621 214,407 $ 1.63 % 7,418 456,366 $ $ Rate Interest Average balance 2021 Rate Interest Average balance 2022 (Table continued from previous page) Current estimated LTV ratio 2,441 3,326 1.38 299 3.28 3,683 112,133 2.22 3,530 158,793 3.17 5,414 170,975 (0.12) (66) 52,903 0.68 426 62,780 (c) (c) (0.23) (319) 137,752 1.27 1,811 142,736 0.43 659 154,825 0.26 114,406 5,307 194,570 1.23 1,802 (1,185) $ 7,910 $ 6,725 166 1,636 4,828 5,189 (361) $ (8,225) $ 16,155 $ 7,930 change Rate Volume Net Net change Rate Volume 2022 versus 2021 Increase/(decrease) due to change in: Increase/(decrease) due to change in: 2023 versus 2022 U.S. Federal funds sold and securities purchased under resale agreements: Non-U.S. U.S. Deposits with banks: Interest-earning assets (On a taxable-equivalent basis; in millions) Year ended December 31, (Unaudited) The table below presents an attribution of net interest income between volume and rate. The attribution between volume and rate is calculated using annual average balances for each category of assets and liabilities shown in the table and the corresponding annual rates (refer to pages 310-313 for more information on average balances and rates). In this analysis, when the change cannot be isolated to either volume or rate, it has been allocated to volume. The annual rates include the impact of changes in market rates, as well as the impact of any change in composition of the various products within each category of asset or liability. This analysis is calculated separately for each category without consideration of the relationship between categories (for example, the net spread between the rates earned on assets and the rates paid on liabilities that fund those assets). As a result, changes in the granularity or groupings considered in this analysis would produce a different attribution result, and due to the complexities involved, precise allocation of changes in interest rates between volume and rates is inherently complex and judgmental. Changes in net interest income, volume and rate analysis Non-U.S. 313 Securities borrowed: Non-U.S. 3,358 U.S. Trading assets - debt instruments: 492 423 69 1,318 1,413 (95) 2,130 2,066 64 4,428 4,839 (411) 1,782 1,471 311 4,308 4,937 (629) 1,892 1,625 267 6,139 4,792 1,347 U.S. 2,384 JPMorgan Chase & Co./2023 Form 10-K 24.6 0.96 53 5,528 1.44 49 3,410 1.73 4,229 244,850 3.25 8,026 246,670 0.57 83 14,595 2.02 226 11,208 0.66 728 109,583 1.35 1,609 119,512 (0.20) (345) 176,466 2,566,798 20.4 26,097 2,482,993 20.6 24.9 0.87 6,119 1.09 8,194 1.86 46,622 2.27 58,950 1.64 % 52,741 $ 2.00 % 67,144 $ 0.17 % 5,553 3,215,942 $ 0.78 % 26,097 3,349,079 $ $ 732,949 782,281 0.22 5,553 1.02 An estimate of the LTV as of a certain date. The current estimated LTV ratios are calculated using estimated collateral values derived from a nationally recognized home price index measured at the metropolitan statistical area ("MSA") level. These MSA-level home price indices consist of actual data to the extent available and forecasted data where actual data is not available. As a result, the estimated collateral values used to calculate these ratios do not represent actual appraised loan-level collateral values; as such, the resulting LTV ratios are necessarily imprecise and should therefore be viewed as estimates. Client assets: Represent assets under management as well as custody, brokerage, administration and deposit accounts. Client deposits and other third-party liabilities: Deposits, as well as deposits that are swept to on-balance sheet liabilities (e.g., commercial paper, federal funds purchased and securities loaned or sold under repurchase agreements) as part of client cash management programs. Client investment assets: Represent assets under management as well as custody, brokerage and annuity accounts, and deposits held in investment accounts. CLO: Collateralized loan obligations The LTV ratio considering all available lien positions, as well as unused lines, related to the property. Combined LTV ratios are used for junior lien home equity products. Macro businesses: the macro businesses include Rates, Currencies and Emerging Markets, Fixed Income Financing Stephen B. Burke²,3 Retired Chairman and Chief Executive Officer NBCUniversal, LLC (Television and entertainment) Todd A. Combs 2,3 Investment Officer Berkshire Hathaway Inc.; Chairman, President and Chief Executive Officer GEICO (Conglomerate and insurance) Alicia Boler Davis 4 Chief Executive Officer Alto Pharmacy, LLC (Digital pharmacy) James Dimon Chairman and Chief Executive Officer JPMorgan Chase & Co. (Financial services) Timothy P. Flynn¹ Retired Chairman and Chief Executive Officer KPMG (Professional services) Alex Gorsky4 Retired Chairman and Chief Executive Officer Johnson & Johnson (Healthcare) Mellody Hobson 4,5 Co-CEO and President Ariel Investments, LLC (Investment management) Michael A. Neal 1,5 Retired Vice Chairman General Electric Company; Retired Chairman and Chief Executive Officer GE Capital (Industrial and financial services) Phebe N. Novakovic 1,5 Chairman and Chief Executive Officer General Dynamics (Aerospace and defense) Virginia M. Rometty2,3 Retired Executive Chairman, President and Chief Executive Officer International Business Machines Linda B. Bammann2,4 Retired Deputy Head of Risk Management JPMorgan Chase & Co. (Financial services) Corporation (Technology) Board of Directors Warehouse loans: Consist of prime mortgages originated with the intent to sell that are accounted for at fair value and classified as loans. SPES: Special purpose entities Structural interest rate risk: Represents interest rate risk of the non-trading assets and liabilities of the Firm. Structured notes: Structured notes are financial instruments whose cash flows are linked to the movement in one or more indexes, interest rates, foreign exchange rates, commodities prices, prepayment rates, underlying reference pool of loans or other market variables. The notes typically contain embedded (but not separable or detachable) derivatives. Contractual cash flows for principal, interest, or both can vary in amount and timing throughout the life of the note based on non-traditional indexes or non-traditional uses of traditional interest rates or indexes. Taxable-equivalent basis: In presenting results on a managed basis, the total net revenue for each of the business segments and the Firm is presented on a tax- equivalent basis. Accordingly, revenue from investments that receive tax credits and tax-exempt securities is presented in managed basis results on a level comparable to taxable investments and securities; the corresponding income tax impact related to tax-exempt items is recorded within income tax expense. TBVPS: Tangible book value per share TCE: Tangible common equity TDR: “Troubled debt restructuring" applies to loan modifications granted prior to January 1, 2023 and is deemed to occur when the Firm modifies the original terms of a loan agreement by granting a concession to a borrower that is experiencing financial difficulty. Loans with short- term and other insignificant modifications that are not considered concessions are not TDRs. TLAC: Total Loss Absorbing Capacity U.K.: United Kingdom Unaudited: Financial statements and/or information that have not been subject to auditing procedures by an independent registered public accounting firm. U.S.: United States of America U.S. GAAP: Accounting principles generally accepted in the U.S. U.S.government agencies: U.S. government agencies include, but are not limited to, agencies such as Ginnie Mae and FHA, and do not include Fannie Mae and Freddie Mac which are U.S.government-sponsored enterprises (“U.S. GSES"). In general, obligations of U.S. government agencies are fully and explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S. government in the event of a default. U.S. GSE(s): “U.S. government-sponsored enterprises” are JPMorgan Chase & Co./2023 Form 10-K quasi-governmental, privately-held entities established or chartered by the U.S. government to serve public purposes as specified by the U.S. Congress to improve the flow of credit to specific sectors of the economy and provide certain essential services to the public. U.S. GSES include Fannie Mae and Freddie Mac, but do not include Ginnie Mae or FHA. U.S. GSE obligations are not explicitly guaranteed as to the timely payment of principal and interest by the full faith and credit of the U.S. government. U.S. Treasury: U.S. Department of the Treasury VA: U.S. Department of Veterans Affairs VaR: "Value-at-risk" is a measure of the dollar amount of potential loss from adverse market moves in an ordinary market environment. VCG: Valuation Control Group VGF: Valuation Governance Forum VIES: Variable interest entities 321 SLR: Supplementary leverage ratio SMBS: Stripped mortgage-backed securities SOFR: Secured Overnight Financing Rate Mark A. Weinberger¹ Chief Executive Officer CEO, Consumer & Community Banking Robin Leopold Head of Human Resources Douglas B. Petno Co-Head of Global Banking Jennifer A. Piepszak Co-CEO, Commercial & Investment Bank Troy L. Rohrbaugh Co-CEO, Commercial & Investment Bank Sanoke Viswanathan Chief Strategy & Growth Officer; CEO, International Consumer Banking Other Corporate Officers Joseph M. Evangelisti Corporate Communications Mikael Grubb Investor Relations Elena A. Korablina Firmwide Controller Lou Rauchenberger General Auditor 322 John H. Tribolati Secretary JPMorgan Chase & Co./2023 Annual Report Marianne Lake Retired Global Chairman and Teresa A. Heitsenrether Chief Data & Analytics Officer Stacey Friedman General Counsel Ernst & Young LLP (Professional services) 1 Audit Committee 2 Compensation & Management Development Committee 3 Corporate Governance & Nominating Committee 4 Risk Committee 5 Public Responsibility Committee Operating Committee James Dimon Lori A. Beer Chairman and Chief Executive Officer Chief Information Officer Daniel E. Pinto President and Chief Operating Officer Ashley Bacon Chief Risk Officer Jeremy Barnum Chief Financial Officer Tim Berry Global Head of Corporate Responsibility; Chairman of the Mid-Atlantic Region Mary Callahan Erdoes CEO, Asset & Wealth Management Takis T. Georgakopoulos Global Head of Payments Glossary of Terms and Acronyms Member of: JPMorgan Chase & Co./2023 Form 10-K NA: Data is not applicable or available for the period presented. NAV: Net Asset Value Net Capital Rule: Rule 15c3-1 under the Securities Exchange Act of 1934. Net charge-off/(recovery) rate: Represents net charge- offs/(recoveries) (annualized) divided by average retained loans for the reporting period. Net interchange income includes the following components: 318 JPMorgan Chase & Co./2023 Form 10-K • • Glossary of Terms and Acronyms Interchange income: Fees earned by credit and debit card issuers on sales transactions. Rewards costs: The cost to the Firm for points earned by cardholders enrolled in credit card rewards programs generally tied to sales transactions. Partner payments: Payments to co-brand credit card partners based on the cost of loyalty program rewards earned by cardholders on credit card transactions. Net mortgage servicing revenue: Includes operating revenue earned from servicing third-party mortgage loans, which is recognized over the period in which the service is provided; changes in the fair value of MSRs; the impact of risk management activities associated with MSRS; and gains and losses on securitization of excess mortgage servicing. Net mortgage servicing revenue also includes gains and losses on sales and lower of cost or fair value adjustments of certain repurchased loans insured by U.S. government agencies. Net revenue rate: Represents Card Services net revenue (annualized) expressed as a percentage of average loans for the period. Net yield on interest-earning assets: The average rate for interest-earning assets less the average rate paid for all sources of funds. NFA: National Futures Association NM: Not meaningful NOL: Net operating loss Nonaccrual loans: Loans for which interest income is not recognized on an accrual basis. Loans (other than credit card loans and certain consumer loans insured by U.S. government agencies) are placed on nonaccrual status when full payment of principal and interest is not expected, regardless of delinquency status, or when principal and interest have been in default for a period of 90 days or more unless the loan is both well-secured and in the process of collection. Collateral-dependent loans are typically maintained on nonaccrual status. Nonperforming assets: Nonperforming assets include nonaccrual loans, nonperforming derivatives and certain assets acquired in loan satisfactions, predominantly real estate owned and other commercial and personal property. NSFR: Net Stable Funding Ratio Multi-asset: Any fund or account that allocates assets under management to more than one asset class. OAS: Option-adjusted spread MSR: Mortgage servicing rights Subprime Combined LTV ratio JPMorgan Chase & Co./2023 Form 10-K 317 Glossary of Terms and Acronyms and Commodities in CIB's Fixed Income Markets. Managed basis: A non-GAAP presentation of Firmwide financial results that includes reclassifications to present revenue on a fully taxable-equivalent basis. Management also uses this financial measure at the segment level, because it believes this provides information to enable investors to understand the underlying operational performance and trends of the particular business segment and facilitates a comparison of the business segment with the performance of competitors. Markets: consists of CIB's Fixed Income Markets and Equity Markets businesses. Master netting agreement: A single agreement with a counterparty that permits multiple transactions governed by that agreement to be terminated or accelerated and settled through a single payment in a single currency in the event of a default (e.g., bankruptcy, failure to make a required payment or securities transfer or deliver collateral or margin when due). MBS: Mortgage-backed securities MD&A: Management's discussion and analysis Measurement alternative: Measures equity securities without readily determinable fair values at cost less impairment (if any), plus or minus observable price changes from an identical or similar investment of the same issuer. Merchant Services: offers merchants payment processing capabilities, fraud and risk management, data and analytics, and other payments services. Through Merchant Services, merchants of all sizes can accept payments via credit and debit cards and payments in multiple currencies. MEV: Macroeconomic variable Moody's: Moody's Investor Services Mortgage origination channels: Retail Borrowers who buy or refinance a home through direct contact with a mortgage banker employed by the Firm using a branch office, the Internet or by phone. Borrowers are frequently referred to a mortgage banker by a banker in a Chase branch, real estate brokers, home builders or other third parties. Correspondent - Banks, thrifts, other mortgage banks and other financial institutions that sell closed loans to the Firm. Mortgage product types: Alt-A Alt-A loans are generally higher in credit quality than subprime loans but have characteristics that would disqualify the borrower from a traditional prime loan. Alt-A lending characteristics may include one or more of the following: (i) limited documentation; (ii) a high CLTV ratio; (iii) loans secured by non-owner occupied properties; or (iv) a debt-to-income ratio above normal limits. A substantial proportion of the Firm's Alt-A loans are those where a borrower does not provide complete documentation of his or her assets or the amount or source of his or her income. Option ARMS The option ARM real estate loan product is an adjustable- rate mortgage loan that provides the borrower with the option each month to make a fully amortizing, interest-only or minimum payment. The minimum payment on an option ARM loan is based on the interest rate charged during the introductory period. This introductory rate is usually significantly below the fully indexed rate. The fully indexed rate is calculated using an index rate plus a margin. Once the introductory period ends, the contractual interest rate charged on the loan increases to the fully indexed rate and adjusts monthly to reflect movements in the index. The minimum payment is typically insufficient to cover interest accrued in the prior month, and any unpaid interest is deferred and added to the principal balance of the loan. Option ARM loans are subject to payment recast, which converts the loan to a variable-rate fully amortizing loan upon meeting specified loan balance and anniversary date triggers. Prime Prime mortgage loans are made to borrowers with good credit records who meet specific underwriting requirements, including prescriptive requirements related to income and overall debt levels. New prime mortgage borrowers provide full documentation and generally have reliable payment histories. Subprime loans are loans that, prior to mid-2008, were offered to certain customers with one or more high risk characteristics, including but not limited to: (i) unreliable or poor payment histories; (ii) a high LTV ratio of greater than 80% (without borrower-paid mortgage insurance); (iii) a high debt-to-income ratio; (iv) an occupancy type for the loan is other than the borrower's primary residence; or (v) a history of delinquencies or late payments on the loan. MREL: Minimum requirements for own funds and eligible liabilities OCC: Office of the Comptroller of the Currency MSA: Metropolitan statistical areas OPEB: Other postretirement employee benefit Over-the-counter ("OTC") derivatives: Derivative contracts that are negotiated, executed and settled bilaterally between two derivative counterparties, where one or both counterparties is a derivatives dealer. REO: Real estate owned Reported basis: Financial statements prepared under U.S. GAAP, which excludes the impact of taxable-equivalent adjustments. Retained loans: Loans that are held-for-investment (i.e., excludes loans held-for-sale and loans at fair value). Revenue wallet: Proportion of fee revenue based on estimates of investment banking fees generated across the industry (i.e., the revenue wallet) from investment banking transactions in M&A, equity and debt underwriting, and loan syndications. Source: Dealogic, a third-party provider of investment banking competitive analysis and volume-based 320 league tables for the above noted industry products. RHS: Rural Housing Service of the U.S. Department of Agriculture ROA: Return on assets ROE: Return on equity ROTCE: Return on tangible common equity RSU(s): Restricted stock units RWA: "Risk-weighted assets": Basel III establishes two comprehensive approaches for calculating RWA (a Standardized approach and an Advanced approach) which include capital requirements for credit risk, market risk, and in the case of Basel III Advanced, also operational risk. Key differences in the calculation of credit risk RWA between the Standardized and Advanced approaches are that for Basel III Advanced, credit risk RWA is based on risk-sensitive approaches which largely rely on the use of internal credit models and parameters, whereas for Basel III Standardized, credit risk RWA is generally based on supervisory risk- weightings which vary primarily by counterparty type and asset class. Market risk RWA is calculated on a generally consistent basis between Basel III Standardized and Basel III Advanced. S&P: Standard and Poor's SAR as it pertains to Hong Kong: Special Administrative Region SAR(s) as it pertains to employee stock awards: Stock appreciation rights SCB: Stress capital buffer Scored portfolios: Consumer loan portfolios that predominantly include residential real estate loans, credit card loans, auto loans to individuals and certain small business loans. SEC: U.S. Securities and Exchange Commission Securities financing agreements: Include resale, repurchase, securities borrowed and securities loaned agreements Securitized Products Group: Comprised of Securitized Products and tax-oriented investments. Seed capital: Initial JPMorgan capital invested in products, such as mutual funds, with the intention of ensuring the fund is of sufficient size to represent a viable offering to clients, enabling pricing of its shares, and allowing the manager to develop a track record. After these goals are achieved, the intent is to remove the Firm's capital from the investment. Shelf securities: Securities registered with the SEC under a shelf registration statement that have not been issued, offered or sold. These securities are not included in league tables until they have actually been issued. OCI: Other comprehensive income/(loss) Single-name: Single reference-entities Regulatory VaR: Daily aggregated VaR calculated in accordance with regulatory rules. PSU(s): Performance share units ROU assets: Right-of-use assets PPP: Paycheck Protection Program under the Small Business Association ("SBA") Production revenue: Includes fees and income recognized as earned on mortgage loans originated with the intent to sell, and the impact of risk management activities associated with the mortgage pipeline and warehouse loans. Production revenue also includes gains and losses on sales and lower of cost or fair value adjustments on mortgage loans held-for-sale (excluding certain repurchased loans insured by U.S. government agencies), and changes in the fair value of financial instruments measured under the fair value option. Overhead ratio: Noninterest expense as a percentage of total net revenue. Parent Company: JPMorgan Chase & Co. Participating securities: Represents unvested share-based compensation awards containing nonforfeitable rights to dividends or dividend equivalents (collectively, "dividends"), which are included in the earnings per share calculation using the two-class method. JPMorgan Chase grants RSUs to certain employees under its share-based compensation programs, which entitle the recipients to receive nonforfeitable dividends during the vesting period on a basis equivalent to the dividends paid to holders of common stock. These unvested awards meet the definition of participating securities. Under the two-class method, all earnings (distributed and undistributed) are allocated to each class of common stock and participating securities, based on their respective rights to receive dividends. PCAOB: Public Company Accounting Oversight Board PCD: "Purchased credit deteriorated" assets represent acquired financial assets that as of the date of acquisition have experienced a more-than-insignificant deterioration in credit quality since origination, as determined by the Firm. PD: Probability of default Pillar 1: The Basel framework consists of a three "Pillar" approach. Pillar 1 establishes minimum capital requirements, defines eligible capital instruments, and prescribes rules for calculating RWA. Pillar 3: The Basel framework consists of a three "Pillar" approach. Pillar 3 encourages market discipline through disclosure requirements which allow market participants to assess the risk and capital profiles of banks. PRA: Prudential Regulation Authority Pre-provision profit/(loss): Represents total net revenue less noninterest expense. The Firm believes that this financial measure is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses. Pre-tax margin: Represents income before income tax expense divided by total net revenue, which is, in management's view, a comprehensive measure of pretax performance derived by measuring earnings after all costs are taken into consideration. It is one basis upon which management evaluates the performance of AWM against the performance of their respective competitors. Principal transactions revenue: Principal transactions revenue is driven by many factors, including: 319 JPMorgan Chase & Co./2023 Form 10-K Glossary of Terms and Acronyms the bid-offer spread, which is the difference between the price at which a market participant is willing and able to sell an instrument to the Firm and the price at which another market participant is willing and able to buy it from the Firm, and vice versa; and realized and unrealized gains and losses on financial instruments and commodities transactions, including those accounted for under the fair value option, primarily used in client-driven market-making activities. - Realized gains and losses result from the sale of instruments, closing out or termination of transactions, or interim cash payments. Unrealized gains and losses result from changes in valuation. In connection with its client-driven market-making activities, the Firm transacts in debt and equity instruments, derivatives and commodities, including physical commodities inventories and financial instruments that reference commodities. • Principal transactions revenue also includes realized and unrealized gains and losses related to: derivatives designated in qualifying hedge accounting relationships, primarily fair value hedges of commodity and foreign exchange risk; derivatives used for specific risk management purposes, primarily to mitigate credit, foreign exchange and interest rate risks. Over-the-counter cleared ("OTC-cleared") derivatives: Derivative contracts that are negotiated and executed bilaterally, but subsequently settled via a central clearing house, such that each derivative counterparty is only exposed to the default of that clearing house. Wai Mei Hong Europe/Middle East/Africa Asia Pacific Regional Chief Executive Officers Sjoerd Leenart Regional CEO Hong Kong Marco Sucharitkul Taiwan Filippo Gori Carl K. Chien Thailand Regional CEO; Mark C.M. Leung Latin America/Canada Alfonso Eyzaguirre Regional CEO Senior Country Officers and Location Heads Asia Pacific Australia and New Zealand Robert P. Bedwell Europe/Middle East/Africa China Vietnam Co-Head of Global Banking Van Bich Phan The Hon. Robert M. Gates Vice Chairman of the Council Principal Francesco Cardinali Chairman of the Board of Directors Austria Paul Bulcke Rice, Hadley, Gates & Manuel LLC Washington, District of Columbia Great Britain and Northern Ireland London, United Kingdom Tony Blair Institute for Global Change Former Prime Minister of Chairman of the Council Executive Chairman Rt. Hon. Tony Blair As of March 1, 2024 J.P. Morgan International Council 323 Italy JPMorgan Chase & Co./2023 Annual Report David Mayhew Vittorio U. Grilli JPMorgan Chase Vice Chairs Klaus Thune/Jonas Wikmark Nordics Cassander Verwey The Netherlands Khaled Hobballah Middle East and North Africa Philippe Ringard Luxembourg Peter L. Scher Stefan P, Povaly Canada Tanguy A. Piret Sub-Saharan Africa Kevin G. Latter Switzerland Reinnout Böttcher Türkiye and Azerbaijan Mustafa Bagriacik Latin America/Caribbean Andean, Caribbean and Central America Moises Mainster Argentina Facundo D. Gómez Minujin Brazil Daniel Darahem Chile Andres Errazuriz Colombia Angela M. Hurtado Mexico Felipe García-Moreno North America David E. Rawlings Malaysia Hooi Ching Wong Philippines Nestlé S.A. Bader A. Alamoudi Saudi Arabia Michal Szwarc Roy Navon Poland Commonwealth of Independent Harshika Patel States India Kaustubh Kulkarni Japan Steve Teru Rinoie Korea Howard Kim Southeast Asia Belgium Sudhir Goel Gioshia Ralie Timur Kunanbayev France Kyril Courboin Germany Stefan P. Povaly Iberia Ignacio de la Colina Ireland Marc Hussey Israel Indonesia Vevey, Switzerland Contact Computershare: Group President and Chief Executive New York Stock Exchange Stock listing corporate.secretary@jpmchase.com 383 Madison Avenue, 39th Floor New York, NY 10179-0001 Office of the Secretary JPMorgan Chase & Co. The Annual Report on Form 10-K of JPMorgan Chase & Co. as filed with the U.S. Securities and Exchange Commission will be made available without charge upon request to: Annual Report on Form 10-K New York, NY 10179-0001 Telephone: 212-270-6000 jpmorganchase.com 383 Madison Avenue Corporate headquarters JPMorgan Chase & Co./2023 Annual Report 324 * Ex-officio Makati City, Philippines Ayala Corporation Chairman Jaime Augusto Zobel de Ayala Hong Kong, Hong Kong SAR Alibaba Group Chairman Joseph C. Tsai Tata Sons Private Limited Mumbai, India Ratan Naval Tata Chairman Emeritus The New York Stock Exchange ticker symbol for the common stock of JPMorgan Chase & Co. is JPM. Financial information about JPMorgan Chase & Co. can be accessed by visiting our website at jpmorganchase.com and clicking on "Investors." Additional questions should be addressed to: Investor Relations JPMorgan Chase & Co. 277 Park Avenue New York, NY 10172-0001 Telephone: 212-270-2479 By overnight delivery: Computershare Providence, RI 02940-3078 United States P.O. Box 43078 By regular mail: Computershare All other locations: 201-680-6610 (collect) TDD service for the hearing impaired within the United States, Canada and Puerto Rico: 800-231-5469 (toll free) From all other locations: 201-680-6862 (collect) (toll free) Within the United States, Canada and Puerto Rico: 800-982-7089 By telephone: Carlos Ma. 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Telephone: 800-982-7089 www.computershare.com/investor 150 Royall Street, Suite 101 Canton, MA 02021-1031 United States Transfer agent and registrar Computershare The Corporate Governance Principles, the charters of the principal standing Board committees, the Code of Conduct, the Code of Ethics for Finance Professionals and other governance information can be accessed by visiting our website at jpmorganchase.com and clicking on "Governance" under the "Who We Are" tab. 383 Madison Avenue, 39th Floor New York, NY 10179-0001 corporate.secretary@jpmchase.com Attention (Board member(s)) Office of the Secretary To contact any of the Board members or committee chairs, the Lead Independent Director or the non-management directors as a group, please mail correspondence to: JPMorgan Chase & Co. Directors JPMCinvestorrelations@jpmchase.com For information about direct deposit of dividends, please contact Computershare. Nassef Sawiris Executive Chair OCI N.V. Rice, Hadley, Gates & Manuel LLC Stanford, California The Hon. Condoleezza Rice Principal Joe Kaeser New Brunswick, New Jersey Former Chairman and Chief Executive Officer Johnson & Johnson Alex Gorsky San Pedro Garza García, Mexico Chairman of the Board ALFA, S.A.B. of C.V. Armando Garza Sada Montevideo, Uruguay Chief Executive Officer Mercado Libre Marcos Galperin Executive Chairman Iberdrola, S.A. Madrid, Spain Supervisory Board Chairman Siemens Energy AG Munich, Germany Ignacio S. Galán President David Feffer Turin, Italy EXOR N.V. Chief Executive Officer John Elkann Axel Dumas Executive Chairman Hermès International Paris, France Chairman and Chief Executive Officer JPMorgan Chase & Co. New York, New York Jamie Dimon* Lagos, Nigeria Dangote Group Suzano Holding São Paulo, Brazil Aliko Dangote JPMORGAN CHASE & CO. All rights reserved. Printed in the U.S.A. Dhahran, Saudi Arabia President and Chief Executive Officer Saudi Aramco Amin H. Nasser Turin, Italy Intesa Sanpaolo Chief Executive Officer Managing Director and Carlo Messina Alphen aan den Rijn, The Netherlands and Chair of the Executive Board Wolters Kluwer Chief Executive Officer For 225 years, with foresight, fortitude and integrity, we have helped shape and improve the future for our shareholders, clients and communities. We hold ourselves accountable to the highest standards as we strive to be the most respected financial services firm in the world. Nancy McKinstry Duplicate mailings If you receive duplicate mailings because you have more than one account listing and you wish to consolidate your accounts, please contact Computershare. Independent registered public accounting firm PricewaterhouseCoopers LLP 300 Madison Avenue New York, NY 10017 "JPMorgan Chase," "J.P. Morgan," "Chase," the Octagon symbol and other words or symbols in this report that identify JPMorgan Chase services are service marks of JPMorgan Chase & Co. Other words or symbols in this report that identify other parties' goods or services may be trademarks or service marks of those other parties. This Annual Report is printed on paper made from well-managed forests and other controlled sources. The paper is independently certified by Bureau Veritas Quality International according to Forest Stewardship CouncilⓇ standards. FSC www.fsc.org MIX Paper from responsible sources FSC® C020268 © 2024 JPMorgan Chase & Co. 150 Royall Street, Suite 101 Canton, MA 02021-1031 United States Singapore THE UNDUE INFLUENCE OF PROXY ADVISORS 38 True collaboration could dramatically improve the banking system. For example: Collaboration between banks and regulators could improve the use of resources and create better outcomes. Unfortunately, some recent regulations are ending up in court. You can imagine that no one wants to sue their regulators. Banks would not sue if they did not think they were right - or if they thought they had any other recourse - which they effectively do not. This is definitely not what anyone should want. A more constructive relationship with regulators would reduce confusion and uncertainty and would lead to better outcomes for banks, their sharehold- ers, and their clients, customers and communities. 31 UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY It is not clear what the full intent of the Basel III endgame was - it will have unintended con- sequences. Without real analysis of expected outcomes, additional regulation will likely reduce the number of banks offering certain services and increase costs for all market partic- ipants and activity, including loans, market making and hedging (by farmers, airlines and countries, among others). And new rules might even increase consolidation as companies race to achieve economies of scale in certain prod- ucts and services. Redirect enormous resources from things that don't matter to things that do. As mentioned, it takes 80,000 pages to describe a CCAR test and 80,000 pages to detail recovery and resolution. The talent and resources at the banks and regulators could be better used elsewhere. Such overload is distracting and takes your eye off the ball on real, emerging risks, including China, trade, payment systems and cybersecu- rity, among others. • • The new rules do virtually nothing to fix what caused the failure of SVB and First Republic. For example, they don't improve certain liquidity requirements, limit HTM accounting or reduce allowable interest rate exposure. • Built over many years, the framework is now full of duplication. The following is only a par- tial list: American gold-plating and conceptual inconsistencies among Comprehensive Capital Analysis and Review (CCAR), recovery and reso- lution plans, liquidity requirements, global sys- temically important bank (GSIB) requirements, and safety and soundness principles. The many overlapping rules contribute to the bureaucracy that generates an extraordinary amount of make-work (an 80,000-page CCAR and shock- ingly another, coincidentally, 80,000-page recovery and resolution plan). One of the single most important lessons from the great financial crisis is that there is enormous value to having a bank that is well-managed and has diverse revenue sources. Yet regulation since then both punishes consolidation and diversification - and punishes performance - through many features of the GSIB surcharge. ⚫ The Basel III endgame disadvantages American banks. The Basel III endgame has been 10 years in the making, and it still has not been completed. In my view, many of the rules are flawed and poorly calibrated. If the Basel III endgame were implemented in its current form, it would hamper American banks: As proposed, it would increase our firm's required capital by 25%, making our requirement 30% higher than it would be under the equivalent European Union proposal. That means for every loan and asset financed in the United States by a major American bank, that bank would have to hold 30% more capital than any international com- petitor. The proposed regulations would also damage market making (see the following sec- tion). There are many other flaws but suffice it to say that much of the work being done today to analyze the effects should have been done before the proposed rulemaking. a disproportionate amount of time addressing requests for extra details, documentation and processes that extend far beyond the actual rules ― and distract both regulators and management from more critical work. We should be more focused on the truly important risks for the safety of the system. And unfortunately, without collabo- ration and sufficient analysis, it is hard to be confi- dent that regulation will accomplish desired out- comes without undesirable consequences. Instead of constantly improving the system, we may be making it worse. A few additional points: Over time, these relationships have deteriorated, and, again, are increasingly less constructive. There is little real collaboration between practi- tioners the banks - and regulators, who gener- ally have not been practitioners in business. While we acknowledge the dedication of regulators who work with banks on a daily basis, management teams across the industry are putting in • The current regulatory approach to liquidity might simply run counter to the stated intent. Regulations should recognize the value and importance of lending and borrowing against good collateral and using central bank resources, such as the discount window. Adhering to current liquidity requirements per- manently ties up good liquidity in a way that makes the system more fragile and more risky. - • Reduce bureaucratic processes that provoke a tendency to herd mentality. For example, CCAR is just a point-in-time stress test, and it can lull you into a false sense of security - for refer- ence, we do more than 100 stress tests each week. On interest rate exposure, focusing on the documentation of details may stop you from thinking about big interest rate exposure. Sometimes analyzing "what ifs" and fat tail risks is better than excessive and rigid models and documentations. • Let's imagine what's possible with real collabo- ration. Working together, we can improve how the FDIC manages failing institutions, how to limit Our financial system and markets are the best in the world and benefit ALL participants; exceptionally good market making in the secondary market makes our primary markets the best in the world. - Some regulators seem to think that market making is a speculative, hedge fund-like activity - and this thinking is what might be leading them to con- stantly increase capital requirements. The pro- posed capital rules could fundamentally alter market-making activities that are critical to a thriving economy, particularly in difficult markets when market making is even more important. The new rules would raise capital requirements by 50% for major banks – which could undermine market stability, make banking services costlier and less accessible, and push even more activity to a less regulated banking system. Market participants are not "Wall Street." They are large and small, mainly sophisticated, global inves- tors (pension plans, mutual funds, governments and individuals) representing retirees, veterans, individuals, unions, federal workers and others. They all benefit from our efficient, low-cost and transparent markets. - Before we discuss market making and financial markets, readers should understand that market making occurs in almost all businesses. There are healthy markets in farm animals, foreign prod- ucts, commodities, energy, logistics, healthcare and so on. Healthy markets increase customer choice and reduce cost. They almost always involve holding inventory and taking some risk, which is simply a part of the process. America's financial markets are the biggest in the world U.S. public debt and equity markets total $137 trillion, constituting the biggest “market" in the world, and are larger than America's gross domestic product (GDP) of $27 trillion. • Examine risks outside the regulatory system that are rarely analyzed and largely unad- dressed. These risks include data and privacy, as well as consumer banking and payment sys- tems, which are growing fast in the unregulated market. In addition, there are potential risks from private credit markets (which I talk about later in the next section). PROTECTING THE ESSENTIAL ROLE OF MARKET MAKING (TRADING) 32 I know this might be wishful thinking, but now would be a good time to step back and have a thor- ough and candid review of the thousands of new rules passed since Dodd-Frank. After this review, we should ask what is it that we really want: Do we want to try to eliminate the possibility of bank runs? Do we want to change and create liquidity rules that would essentially back most uninsured deposits? Do we want the mortgage business and leveraged lend- ing business to be inside or outside the banking sys- tem? Do we want products that are inside and out- side the banking system to be regulated the same way? Do we want to reasonably give smaller banks a leg up in purchasing a failing bank? And while Dodd- Frank did some good things, shouldn't we take a look at the huge overlapping jurisdictions of various regulators? This overlap creates difficulties, not only for banks, but for the regulators, too. Any and all of this is achievable, and, I believe, could be accom- plished with simpler rules and guidelines and with- out stifling our critical banking system. We need a detailed review and probably a complete revamp. There are many more things that can be improved - and we really should start working on them. We can fix the housing and mortgage markets. For example, mortgage regulations around orig- ination, servicing and securitization could be simplified, without increasing risk, in a way that would reduce the average mortgage by 70 or 80 basis points. The Urban Institute estimates that a reduction like this would increase mortgage originations by 1 million per year and help lower-income households, in particular, buy their first home, thereby starting them on the best way to build household net worth. contagion and restore confidence to depositors, how liquidity requirements can create more flexi- ble funding for banks under stress, how the bank- ing and Federal Reserve's payment system can become more interoperable, how clearinghouse risk can be reduced, how stress tests can protect the system from a wider variety of outcomes, how costs and therefore consumer costs can be reduced (not increased), how anti-money laun- dering requirements can be simplified and improved at the same time, and how financial products can be brought to the unbanked. UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY Both regulators and banks should want the same thing - a healthy banking system, serving its cli- ents and striving for continuous improvement. We all should also want the enormous benefits that would come from good collaboration between reg- ulators and bank management teams and boards. The whole process, including the Basel III endgame, could be much more productive, streamlined, economical, efficient and safe. STAYING COMPETITIVE IN THE SHRINKING PUBLIC MARKETS - $1.6 million to the Community Justice Project, which empowers community-based legal advocates to help delay displacement and improve conditions for housing stability for renters across nine Florida counties. - $3 million to The Miami Foundation's Resilient 305: Building Prosperity Collaborative to increase access to quality jobs and develop small businesses through training, investments and capacity-building. . • Over the last five years, we have committed nearly $65 million in philanthropic support, including: Our business and community investments: • We managed more than $70 billion in investment and annuity assets for local clients. In 2022, we committed $10 million over five years to Tech Equity Miami to advance equal access to tech skills, careers and education, including: • In 2023, we supported more than 6.1 million customers with mortgages, auto loans and savings, checking and credit card accounts, giving JPMorgan Chase one of the largest consumer banking market shares in the state. • Our support to consumer banking needs: • In 2023, our bankers and senior business consultants spent more than 375,000 hours advising and supporting Florida business owners. • Across the state, we have over 654,000 small business customers. • At the end of 2023, balances for loans extended to Florida's small businesses totaled more than $1.2 billion – funds being used to help those businesses scale and grow, contribute to the economy and create local jobs. Our support to small business: We operate 1,445 ATMs and 410 branches across the state. - A $1 million investment to Florida Memorial University, South Florida's only HBCU, to help traditionally underresourced students pursue a career in technology. Our support as a local employer: • We employ more than 14,000 residents throughout the state, including nearly 1,900 veterans and over 660 people with a criminal background who deserve a second chance. 30 While we all want a strong banking and financial system, we should step back and assess how all the regulatory steps we have taken measure up against the goals we all share. Since Dodd-Frank was signed into law in 2010, thousands of rules and reporting requirements written by 10+ different regulatory bodies in the United States alone have been added. And it would probably be an understatement to say that some are duplicative, inconsistent, procyclical, contradictory, extremely costly, and unnecessarily painful for both banks and regulators. Many of the rules have unintended consequences that are not desirable and have negative impacts, such as increasing the cost of credit for consumers (hurting lower-income Americans the most). To deal with this fluid environment, banks of all sizes develop their own strategies, whether to specialize, expand geographically or embark on mergers and acquisitions. There are certain banking services where economies of scale are a competitive advantage, but not all banks need to become bigger to gain this benefit (there are many highly success- ful banks that are smaller). What is clear is that banks should be allowed to pursue their individual strategies, including mergers and acquisitions, as they see fit. Overall, this process should be allowed to happen - it's part of the natural and healthy course of capitalism - and it can be done without harming the American taxpayer or economy. It is also important to recognize that the banking system as we know it is shrinking relative to pri- vate markets and fintech, which are growing and becoming increasingly competitive. And remember that many of these new players do not have the same transparency or need to abide by the exten- sive rules and regulations as traditional banks, even if they offer similar products - this often gives them significant advantage. small banks and big banks serve completely differ- ent strategic functions. Large banks bank multina- tional corporations around the world, make healthy markets, and wield technology and a prod- uct set that are the best in the world. A small bank simply cannot bank these same multinational gov- ernments and safely move the amount of money and securities that large banks do. Regional and community banks have exceptional local knowl- edge and presence and are critical in serving thousands of towns and certain geographies. The banking and financial system is innovative, dynamic and constantly changing. The banking system is not static: There are startup banks, mergers, successful upstarts and fintech banks, and even Apple, which effectively acts as a bank it holds money, moves money, lends money and so on. Nonbanks are competing with tradi- tional banks, and, in general, this dynamism and churn are good for innovation and invention - with success and failure simply part of the robust pro- cess. Innovation runs across payments systems, budgeting, digital access, product extensions, risk and fraud prevention, and other services. Different institutions play different roles, and, importantly, ― from smaller banks to larger regional banks that may not have the resources to handle all of these regulatory requirements. It's also about the effect on the financial markets and the economy from the rapidly growing shadow banking system, as well as the ultimate impact on the customers, clients and communities we serve. This is about what's right for the system. - This is not about JPMorgan Chase - we believe we can manage through whatever is thrown our way. This is about the impact on all parts of the system It's good to remember that the United States has the best financial system in the world, with diversi- fied, deep and experienced institutions, from banks, pension plans, hedge funds and private equity to individual investors. It has healthy public and private markets, transparency, rule of law and deep research. The best banking system in the world is a critical part of this, and, integrated with the overall financial system, is foundational to the proper allocation of capital, innovation and the fueling of America's growth engine. The Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank) was finished 14 years ago, and we believe it accomplished a lot of good things. But it's been quite a while since then, and we're still debating some very basic issues. It's time to take a serious, hard, honest look at what has been done and what can be improved. GIVING THE BANK REGULATORY AND SUPERVISORY PROCESS A SERIOUS REVIEW 29 UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY • In Florida, the average salary of our employees is more than $87,000 (plus a starting comprehensive annual benefits package worth nearly $17,600) compared with the statewide per capita income of nearly $40,300. We should recognize that the United States has the biggest, deepest and most liquid capital markets in the world. For these markets to function, it is critical for transparency and liquidity to be in the secondary market. Market making provides this, promoting the flow of capital to real economy investments and supporting all sectors of the economy, including companies, state and local governments, universities, hospitals, pension plans and overall job creation. Without market making in the secondary market, it would be extremely diffi- cult for companies to raise capital through the primary market - equity and debt offerings - which have totaled approximately $3.6 trillion on average over the past few years. The incredible strength of these markets enables companies of all sizes to grow and expand especially during times of volatility and stress. It also enables consumers to access cheaper credit and governments (local, state and federal) to reduce their borrowing costs. UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY JPMorgan Chase spends $700 million per year in extensive research coverage of nearly 5,200 companies across 83 countries. This massive effort continuously educates investors and decision makers around the world and often leads to improved governance and management. It also critically complements the firm's market-making activities and further promotes transparency, enabling investors to make thoughtful choices around investing in capital markets. While asset managers and institutional investors have a fiduciary responsibility to make their own decisions, it is increasingly clear that proxy advisors have undue influence. I should also point out, because it may be relevant, that ISS is owned by Deutsche Boerse, a German company, and Glass Lewis is owned by Peloton Capital, a Canadian private equity firm. I question whether American corporate governance should be determined by for-profit international institutions that may have their own strong feelings about what constitutes good corporate governance. There are essentially two main proxy advisors in the United States. One is called Institutional Shareholder Services (ISS), and the second is called Glass Lewis. These proxy advisors started out providing reams of data from companies to help their institutional investor clients vote on proxy matters (information on executive compen- sation, stock returns, detail on directors, policies and so on). However, they soon also began to pro- vide advice on how shareholders should vote on proxy matters. And, in fact, institutional investors generally execute their voting on an ISS or Glass Lewis platform, which often includes a clear state- ment of the advisory service's position. we do. At JPMorgan Chase, we are constantly talking with our investors - our directors, our lead director and our corporate governance experts visit most of our major investors whether they be direct owners or asset managers who manage the money for oth- ers. Meeting with your shareholders and investors is critical, but the annual shareholder meeting itself has become ineffective. We should try to come up with a far more constructive alternative. treat shareholders with tremendous respect - and STAYING COMPETITIVE IN THE SHRINKING PUBLIC MARKETS Asset managers (who manage money on behalf of others) and institutional investors (e.g., pension plans and endowments) may rely on a variety of information sources to support their valuation 36 THE HIJACKING OF ANNUAL SHAREHOLDER MEETINGS There is something very positive about detailed and disciplined quarterly financial and operating reporting. But company CEOs and boards of direc- tors should resist the undue pressure of quarterly earnings, and it is clearly somewhat their fault when they don't. However, it is naïve to think that the pressure doesn't exist because companies that "disappoint" can face extensive criticism, particu- larly those with a new or young CEO. It's possible for companies to take short-term actions to increase earnings, such as selling more product cheaply at the end of a quarter, cutting certain investments that may be terrific but can show accounting losses in the first year or two, or just deploying more aggressive accounting methods at times. Once shortcuts like this begin, people all over the company understand that it is okay to "stretch" to meet your numbers. This could put you on a treadmill to ruin. Obviously, a company should not resort to these tactics, but it does happen in the public markets - and it's probably less likely in the private markets. THE PRESSURE OF QUARTERLY EARNINGS COMPOUNDED BY BAD ACCOUNTING AND BAD DECISIONS today, lead directors generally hold most of the authorities previously assigned to the chairman. The governance of major corporations is evolving away from guidance by governance principles that focus on a company's relationship to long-term economic value toward a bureaucratic compliance exercise. Good corporate governance is critical, and a little common sense would go a long way. There are good reasons for private markets, and some good outcomes result from them. For exam- ple, companies can stay private longer if they wish and raise more and different types of capital with- out going to the public markets. However, taking a wider view, I fear we may be driving companies from the public markets. The reasons are complex and may include factors such as intensified report- ing requirements (including investors' growing needs for environmental, social and governance information), higher litigation expenses, costly regulations, cookie-cutter board governance, shareholder activism, less compensation flexibility, less capital flexibility, heightened public scrutiny and the relentless pressure of quarterly earnings. Along with the universal proxy - which makes it easier to put poorly qualified directors on a board - the pressures to retreat from the public market are mounting. In addition, corporate governance principles are becoming more and more templated and formulaic, a negative trend. For example, proxy advisors may automatically judge directors unfavorably if they have a long tenure on the board, without a fair assessment of their actual contributions or experience. Another example is the constant battle by some proxy advisors who try to split the chairman and CEO role when there is no evidence this makes a company better off - in fact, In previous letters, I have described the diminish- ing role of public companies in the American finan- cial system. From their peak in 1996 at 7,300, U.S. public companies now total 4,300 - the total should have grown dramatically, not shrunk. Meanwhile, the number of private U.S. companies backed by private equity firms - which does not include the rising number of companies owned by sovereign wealth funds and family offices - has grown from 1,900 to 11,200 over the last two decades. This trend is serious and may very well increase with more regulation and litigation coming. Along with a frank assessment of the regulation landscape, we really need to consider: Is this the outcome we want? One of the reasons it is less desirable to be a public company is because of the spiraling frivolousness of the annual shareholder meeting, which has devolved into mostly a showcase of grandstanding and competing special interest groups. We should Staying Competitive in the Shrinking Public Markets Almost all asset managers receive proxy advisor data and recommendations; while some asset man- agers vote completely independently of this infor- mation, the majority do not. Most asset managers have formed corporate governance or stewardship committees that are responsible for their voting, and these committee positions are often held not by portfolio managers and research analysts (i.e., the people buying and analyzing the individual securi- ties) but by stewardship experts. While it is good to have stewardship experts, the reality is that many of these committees default large portions of what they do to proxy advisors and, more troubling, make it harder for actual portfolio managers to override this decision making. - It takes enormous resources to properly support the Markets business. New financial products that grow extremely rap- idly often become an area of unexpected risk in the markets. Frequently, the weaknesses of new products, in this case private credit loans, may only be seen and exposed in bad markets, which private credit loans have not yet faced. When credit spreads gap out, when interest rates go up and when some leveraged companies suffer in the recession, we will find out how those loans survive stress testing. In addition, they can create a little bit of a "credit crunch" for borrowers since it might be hard for private creditors to roll over loans under those conditions. Under stress condi- tions, private creditors would have to charge exor- bitant prices that companies simply cannot afford in order to book the new loan at par. Banks are in a slightly different position. This scrutiny will include a look at how private credit values its assets, which isn't as transparent as public market valuations. In addition, private market loans commonly lack liquidity in the sec- ondary market and are not generally supported by in-depth market research. On the other hand, not all players are that good. And problems in the private credit market caused by the bad players can leak onto the good ones, even though private credit money is locked up for years. If investors feel mistreated, they will cry foul, and the government will respond by putting a laser focus on the business. It's a reasonable assumption that at some point regulations will focus on the private markets as they do on the public markets. I have already mentioned some of the benefits of private credit, and I'll now mention some more. Many people in the private credit arena are very smart and creative and want to help the compa- nies they invest in navigate through market shoals. They can move quickly, discreetly and flexibly. Most generally understand that bad accounting drives bad decisions, and their goal is to make the right decisions for the future of the company. THE BENEFITS AND RISKS OF PRIVATE CREDIT Some have argued that it's too hard and too expen- sive to review the large number of proxies and proxy proposals - this is both lazy and wrong. If issues are important to a company, they should be important to the shareholder – for the most part, only a hand- ful of proposals are important to companies. Taken together, these steps are designed to respond to a growing perception (and, I believe, reality) that the asset management industry gen- erally places undue reliance on proxy advisors in how proxies are voted. We believe these actions will strengthen our relationships with our clients and with companies while helping to build trust among shareholders, investors and companies. • Diminished role of proxy advisor recommenda- tions. J.P. Morgan Asset Management makes its own independent proxy voting decisions (based on deep fundamental research) and stands behind the depth and rigor of its processes and historical information advantage. In most cases, the firm will only use proxy advisory firms for research, data and technical mechanics of vote transmission and not for outsourced recommen- dations. By the end of 2024, J.P. Morgan Asset Management generally will have eliminated third-party proxy advisor voting recommenda- tions from its internally developed voting sys- tems. Additionally, the firm will work with third- party proxy voting advisors to remove their voting recommendations from research reports they provide to J.P. Morgan Asset Management by the 2025 proxy season. • More portfolio manager participation in proxy committee decision making. The firm has sig- nificantly expanded the representation of port- folio managers on its North American Proxy Committee in an effort to increase the diversity of viewpoints represented on the committee. As part of this change, and in recognition that port- folio managers, as fiduciaries, may differ in their views on how to vote on particular proposals depending on a mandate's investment strategy and guidelines, we are broadening our capabili- ties to support voting results that may vary across our platform. 37 STAYING COMPETITIVE IN THE SHRINKING PUBLIC MARKETS Enhancements to the firm's internal proxy voting process will include: We are making enhancements to J.P. Morgan Asset Management's proxy voting processes to amplify the role of portfolio managers and to address the perception of asset managers' reliance on third-party advisor voting recommendations. • Other enhancements. We are working to give a company and its management even greater access to the ultimate decision makers; to raise critical issues to a company as early as possible in a constructive and proactive way; and to be willing to tell companies how we have voted once our decision is made rather than waiting until votes are finally counted. 35 decision-making process. While data and recom- mendations may form pieces of the information mosaic, their votes should ultimately be based on an independent application of their own voting guidelines and policies. To the extent they use rec- ommendations from proxy advisors in their deci- sion-making processes, they should disclose that they do so and should be satisfied that the infor- mation upon which they are relying is accurate and relevant. However, many companies would argue that this information is frequently not balanced, not representative of the full view and not accu- rate. In addition, companies complain that they often cannot get the data corrected, and, there- fore, a vote may go uncorrected. In volatile times, banks have been able to interme- diate to help their clients and to work with the reg- ulators. With new regulations, they may be less able to do so. There have been several times in the past few years where banks had ample liquidity and capital but were unable to rapidly increase their intermediation in the markets due to very rigid liquidity and capital requirements. Finally, the proposed rules increase the chance that the Federal Reserve will have to step in again - and this is not something they should want to do on a regular basis but only in an extreme emergency. One last fallacy is that the repo markets are all about speculation. While it's true that repo is used by certain investors to leverage up their positions, about 75% of repo is essential to normal money market functioning, i.e., is done by broker-dealers financing their actual inventory positions, money market funds investing their cash backed by highly rated collateral and clients hedging their positions. Another major fallacy is that derivatives are objects of financial destruction. In reality, deriva- tives are an essential part of managing financial risk and are used by investors, corporations, farm- ers, businesses, countries, governments and oth- ers to manage their risks. And more than 85% of derivatives are fairly basic forms of foreign exchange or interest rate swaps. You can see that our actual performance under extreme stress isn't even close to the hypothetical losses of the stress test. third, in the worst quarter ever in the markets fol- lowing the 2008 failure of Lehman Brothers, we lost $1.7 billion, but we made $5.6 billion in Markets rev- enue for the full year. The firm as a whole did not lose money in any quarter that year. In 2009, there was a complete recovery in Markets, and we made $22 billion in Markets revenue. Now consider these historical data points: First, over the last 10 years, the firm's market-making business has never had a quarterly loss and has lost money on only 30 trading days. These loss days represent only 1% of total trading days, and the average loss on those days was $90 million. Second, when markets completely collapsed during the COVID-19 pandemic (from March 2 through March 31, 2020, the stock market fell 16%, and bond spreads gapped out dramatically), J.P. Morgan's market-making activities made money every day prior to the Federal Reserve's major interventions, which stabilized the markets. During that entire month, we lost money on only two days but made $2.5 billion in Markets revenue for the month. And Market making is not particularly speculative since market makers generally hedge their positions, as you will see from some real life examples of the economics and risks. We earn revenue of approxi- mately $100 million on a typical day. In the aver- age year, the total is nearly $30 billion. On our $2 trillion in notional daily trading, this amounts to only one hundredth of a cent charged to the inves- tor for these services - an extraordinarily low cost compared with any other market in the world. Many large market participants - for example, hedge funds and high-frequency traders, among others - have no obligation to make markets. In fact, many of these market participants often "step out" of the markets and dramatically reduce liquid- ity specifically when market conditions are difficult. and in bad. Part of our brand promise is to stand ready as the willing buyer and seller. In this, we have never failed. In addition, in most cases regarding government debt, where we serve as a government securities dealer, we are legally obli- gated to make markets. This constant visibility into prices provided by market makers fosters investor confidence, keeps fees low and promotes economic growth by attracting more investors. 33 UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY The main objective of market makers is to continu- ously quote prices and diligently manage an inven- tory to transact at those prices, which includes assuming certain risks to support heavy volumes and orderly trading. Market makers have a moral obligation to try to make markets in good times Market making entails risk but is not particularly speculative. JPMorgan Chase deploys approximately $70 billion in capital to maintain our Markets franchise. This capital supports $500 billion in securities inven- tory (largely hedged) - and this inventory allows us to buy and sell $2 trillion (notional) in securities daily for our clients. UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY I would also like our shareholders to know that our market making is backed by approximately $7 billion in support expenses, including over $2 billion in technology spend alone each year. This investment allows us to maintain global trading systems and constantly improve upon risk management and efficiency. Market makers add confidence, liquidity and transparency to U.S. capital markets - market making helps stabilize markets and can reduce volatility. In addition, more liquidity, not less liquidity, will be needed to maintain market stability. Large banks keep an inventory of securities they can deploy in times of stress to help soothe markets; however, with the implementation of new regulations, banks now hold 70% as much inventory in securities as they did before the 2008 financial crisis, while the total size of the market has almost tripled. Higher capital requirements will accelerate this trend even further, impacting banks' ability to deliver support to clients and markets in times when it is needed the most. Now let's take a look at the actual risk and results versus the hypothetical risk and results. The hypo- thetical global market shock of the CCAR stress test has us losing $18 billion in a single day and never recovering any of it. Let's compare that to actual losses under real, actual market stress. 34 More market activity will move to unregulated institutions, out of sight from regulators and with- out the same level of consumer protections that Americans expect from their banks. Other market participants that don't have holistic client relation- ships are less likely to provide liquidity to help stabilize markets. • Government infrastructure projects and cor- porate development will become more expen- sive. Federal, state and local governments, as well as corporations and other institutions, rely on large banks for access to U.S. capital markets to fund development. If accessing capital mar- kets becomes more expensive, it will have a rip- ple effect on the hiring of American workers, investment in research and development, and funding to build hospitals, roads and bridges, including the planned infrastructure projects from the Inflation Reduction Act (IRA). services will go up and feed through to customers. That will lead to lower returns on retirement accounts, college funds and other long-term savings. - The cost of products that families count on to save for retirement or college will go up as a result of this proposal. Asset managers, money market funds and pension funds all buy, sell and safekeep securities and other financial instruments for American investors. Under the proposed rules, the cost of banking products used on behalf of clients each day - including brokerage, advisory, clearing and custody Saving for retirement or college will be harder. Mortgages and small business loans will be more expensive. Consumers seeking a mort- gage including first-time homebuyers and his- torically underserved, low- to moderate-income borrowers with smaller down payments - will face higher interest rates or will have a tougher time accessing one. This will occur not only because the cost of originating and holding these loans is higher but also because the cost of securitizing them will rise for banks, non- banks and government agencies. Not only that, but the proposal will likely lead to reductions in the size of unfunded credit card lines, which will put pressure on FICO scores and thereby make it more difficult for some people to access other forms of retail credit such as mortgages. Again, this will have the greatest impact on low- to moderate-income borrowers who rely most heavily on credit cards for day-to-day spending and to build their credit history. It could even be argued that existing regulations go too far and that there is an opportunity to help underserved communities by dialing down regulations that lead to higher borrowing costs. This should be studied and the pros and cons analyzed. The same can be said for small business loans, which will become more expensive and less accessible. • If this proposal is enacted as drafted: • • Washington's Basel III endgame proposal damages market making, hurts Americans and drives activity to less transparent, less regulated markets. UPDATE ON SPECIFIC ISSUES FACING OUR COMPANY Everyday consumer goods could be impacted. Households contending with inflation could also feel the effects of higher capital requirements on market-making activities when they shop. From beverage companies that need to manage aluminum costs to farms that need to protect against environmental risks, if the cost of hedg- ing those risks increases, it could be reflected in what consumers pay for everything from a can of soda to meat products. 1.0 U.S. money market funds Shadow banks Loans held by nonbanks Hedge fund and private equity AUM³ Top 50 sovereign wealth fund AUM4 Federal Reserve RRP volume +A $ 7.6 $ <0.1 $ 7.7 2.4 LA TA 2.8 U.S. private equity-backed companies (K)7 U.S. publicly listed companies (K) Nonbank share of mortgage originations⁹ $ $ 1996 $ 15.8 Nonbank share of leveraged lending 10 ta ta $ 12.4 3.1 $ 12.0 4.1 9.7 $ 7.3 +A $ SA A $ 2.7 3.1 $ Global private credit AUM10 2.8 6.6 panies through good times and bad, seeking to retain them as long-term clients across many areas of the bank. They can and do take "losses" that help the client maintain the franchise. But an asset manager must act as a "fiduciary" of other people's money and cannot lend based on a moral obligation or potential future relationship. $ 1.4 $ 92.4 $ 65.0 $ 61.7 Global GDP¹ 2023 2010 2007 Total U.S. debt and equity market financial system ($ in trillions) Size of the Financial Sector/Industry Recently, we have been witnessing a convergence between the public and private markets. But it's too soon to say how this ultimately will play out, particularly if we go through a recessionary cycle. Banks generally try to be there for their borrowers in difficult times - striving to roll over loans, rene- gotiate terms and raise additional capital. Banks do this for multiple reasons: They normally feel an obligation to help their clients, they have long- term relationships and they can commonly earn other sources of revenue from client-driven trans- actions. Banks can also flex their capital and lend- ing base as needed by their clients. This is because a bank can and should make decisions to help com- FLEXIBLE CAPITAL A BANK'S STRENGTH: PROVIDING $ 14.3 Banks in the $ $ 54.2 $137.2 0.8 $ A ta ta 1.4 $ 0.9 $ 6.5 $ 55.9 $ $ 4.9 4.1 $ 6.2 LA LA LA LA LA Federal Reserve total assets U.S. bank liquid assets² Total U.S. broker-dealer inventories U.S. GSIB market capitalization U.S. bank loans $ 0.9 $ 3.0 International isolationism has run through American foreign policy throughout our history, frequently with good reason. The chant, "Don't get involved in foreign wars" was often right. That said, the American public should remember that even after the Revolutionary War, we did, in fact, have British and French armies on our soil. The sinking of American merchant and passenger ships during World War I and the surprise attack on Pearl Harbor in World War II brought isolationism to a close for a time. America is never far from being dragged into terrible conflicts. Global wars come to our shores whether we like it or not - we need to stay engaged. $ 23.2 In our increasingly complex world, there is a vital interrelationship between domestic and foreign economic policy, particularly around trade, invest- ment, national security and other issues. And, of course, while American voters and leadership set U.S. foreign policy, being a constructive part of the global conversation has become more important than ever. If you doubt how important public policy is for the health of a country, you need to look no further than the recent history of Greece, Ireland or Singapore. Each of these countries, starting from deeply challenging places, implemented effective government and policies that have done a great job of lifting up their people when many thought it wasn't possible. Sweden is another great example of a country with good broad-based policies that have succeeded at precisely what we all may want - a dynamic, innovative, free-market economy (Sweden actually has fewer government-owned enterprises than America) and safety nets that work. Conversely, you need to look no further than North Korea or Venezuela to see the complete destruction and havoc that terrible public policies (often in the name of the people) can cultivate. Strategy by its nature must be comprehensive. In the rest of this section, I try to answer the question: What must we do to ensure that the world stays safe, not only for America but for freedom and democracy? A comprehensive strategy entails four important pillars, and we must succeed at each: 1. Maintain American leadership (including military). 2. Achieve long-term economic success with our allies. 3. Strengthen our nation domestically. Policy and strategy matter, and it's important to be engaged. 4. COALESCING THE WESTERN WORLD - A UNIQUELY AMERICAN TASK Only America has the full capabilities of military might, economic power and the principles that most people around the world yearn for - based on "liberty and justice for all" and the proposition that all people are created equal. America remains the bastion of freedom and the arsenal of democracy. There is no alternative to American leadership. In the free and democratic Western world, and, in fact, for many other countries, there is no real or good alternative to America. The only other poten- tial superpower is China. Other nations know they can rely on the founding principles of America. If we reach out our hand, most nations will happily take that hand. America is still the most prosper- ous nation on the planet, which not only can guar- antee our military strength but also positions us to help our allies develop and grow their nations (though we should minimize the “our way or the highway" type of behavior). This leadership is needed today to help Ukraine stay free in its battle with Russia. Most of the world wants American leadership. America continues to be the envy of much of the world, and as we've seen with the challenges at our borders, there is a reason people want to come here and not to autocratic nations. If you opened America's borders to the rest of the world, I have little doubt that hundreds of millions of people would want to move here. By contrast, not many would want to emigrate to autocratic nations. Also, I have little doubt that if most inves- tors across the globe could only invest in one coun- try, they would choose the United States. Beyond our country's borders, people and nations around the world understand the role that America has played in promoting world peace known as Pax Americana. For the most part, Pax Americana has kept the world relatively peaceful since World War Il and helped lead to enormous global economic prosperity, which has helped lift 1.3 billion people out of poverty. A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER Modern America does not engage in economic coercion or foreign wars to steal land or treasure. The fact that some of our foreign excursions might have been misguided does not negate this. We helped rebuild Europe and Japan after the devas- tation of World War II, and we, with our allies, have helped create global institutions to maintain peace. We are still trusted. Deepen focus and resolve on addressing our most pressing challenges. First and foremost, the Western world needs unquestioned military might - peace through strength. moral forces. And now we must do so as America's leadership is being challenged around the world. There is nothing more important. A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER You know heart and soul when you see it in effect on sports teams or with "the boys in the boat". it's a beautiful thing to watch. It's not as obvious, but it happens in business, too. It's essential to build trust with your customers, constituencies and, yes, even competitors. Of course, I'm not bringing this up as a matter of corporate governance or a corporation's purpose: A business should, over the long run, try to maxi- mize shareholder value. It is completely obvious that running a decent business-treating everyone ethically and earning trust and respect in all your communities - is not only fundamental to share- holder value but also to a healthy society. MANAGEMENT LESSONS: THINKING, DECIDING AND TAKING ACTION - DELIBERATELY AND WITH HEART 43 A Pivotal Moment for America and the Free Western World: Strategy and Policy Matter military but also its economic, diplomatic and In past years, I have written extensively about pub- lic policy issues. It is important to engage in these conversations, particularly around domestic economic policy because policy matters. While JPMorgan Chase can execute specific plans to improve outcomes for customers and communi- ties, there is no replacement for effective govern- ment policies that add to the general well-being of the country. A stronger and more prosperous country will make us a stronger company. Every time I see the American flag, it reminds me of the values and virtues of this country and its founding principles conceived in liberty and dedi- cated to the notion that all men and women are created equal. Talk with someone who has recently become a naturalized citizen or watch a ceremony where groups of people take the oath to America, and you will see extraordinary joy and newfound pride. They now live free, with individual rights protected by the Constitution and with their life and the well-being of their family and community protected by the U.S. military. As Americans, we have much to be grateful for and much to defend. If you read the newspaper from virtually any day of any year since World War II, there is abundant coverage on wars - hot and cold – inflation, reces- sion, polarized politics, terrorist attacks, migration and starvation. As appalling as these events have been, the world was generally on a path to becom- ing stronger and safer. When terrible events happen, we tend to overestimate the effect they will have on the global economy. Recent events, however, may very well be creating risks that could eclipse anything since World War II - we should not take them lightly. February 24, 2022 is another day in history that will live in infamy. On that day, 190,000 Russian soldiers invaded a free and democratic European country - importantly, somewhat protected by the threat of nuclear blackmail. Russia's invasion of Ukraine and the subsequent abhorrent attack on Israel and ongoing violence in the Middle East should have punctured many assumptions about the direction of future safety and security, bringing us to this pivotal time in history. America and the free Western world can no longer maintain a false sense of security based on the illusion that dicta- torships and oppressive nations won't use their economic and military powers to advance their aims - particularly against what they perceive as weak, incompetent and disorganized Western democracies. In a troubled world, we are reminded that national security is and always will be para- mount, even if its importance seems to recede in tranquil times. The fallout from these events should also lay to rest the idea that America can stand alone. Of course, U.S. leaders must always put America first, but global peace and order are vital to American interests. Only America has the full capability to lead and coalesce the Western world, though we must do so respectfully and in partner- ship with our allies. Without cohesiveness and unity with our allies, autocratic forces will divide and conquer the bickering democracies. America needs to lead with its strengths - not only its 44 As CEO of this company, every year I visit numer- ous countries around the globe. I meet with for- eign government leaders, presidents and prime ministers, business leaders, and civic and aca- demic experts, which allows me to learn a signifi- cant amount about how public policy is executed around the world. It also reinforces some of the critical values and virtues that are essential to a healthy country. came to see me over the objection of my manage- ment team.) The reason we were saving money is because the healthcare benefits were cut in half for the guards and their family members (currently worth approximately $15,000 a year), and the sav- ings were split with us. This was a heartless thing to do and the second I found out, I reversed the decision. JPMorgan Chase's success will not be built off the backs of our guards - it will be the result of fair treatment of all of our employees - and we're thankful that many of those guards are still with our company today. "We know only too well that war comes not when the forces of freedom are strong, but when they are weak," said Ronald Reagan in 1980. American leadership requires not only the military but also the full "symphony of power." Former Secretary of Defense Robert Gates, in his book Exercise of Power, writes extensively in the first chapter about “the symphony of power." He makes the critical point that America has often overused and misused military power and has massively underused other muscles - diplomacy, intelligence, communication (explaining to the world the benefits of democracy and free enter- prise) and comprehensive economic policy. 47 of the world's consumers live outside the United States. Increased trade allows our workers and farmers to access those markets. We should nego- tiate trade agreements that can achieve more, economically, for ourselves and our allies, as well as meet all of our national security needs. While it is appropriate to use trade to continue to nudge allies in the right direction around human rights and climate, this objective should be subordinated to our national interests of long-term security. Negotiating must be done in concert with our allied nations so as not to cause a fissure in economic relations. This is critical - strong economic bonds will help ensure strong military alliances. The Infla- tion Reduction Act has much good in it (more on this later), but it angered many of our allies. To them, the bill was by America and for America, and, sub- sequently, they felt a need to match it so their busi- nesses would not be disadvantaged. The terms of the legislation could have been better negotiated with our allies in mind, strengthening our economic ties with the free world. We should also immediately re-enter, if possible, the prior negotiated Trans-Pacific Partnership agreement. Not only is it good for the economy, but it also could be a brilliant, strategic, economic security move - an economic alliance that binds us with 11 other important countries (including Australia, Chile, Japan, Malaysia, Mexico, Singa- pore and Vietnam). Geopolitically and strategically, this might be one of the most important moves to counter China. While this is a challenging step, our political leaders need to explain and lead - and not be afraid of dealing with the tough issues. We also need to acknowledge that there have been real negative job impacts as a result of trade, which are usually concentrated around certain areas and businesses. So any new trade policy should be combined with a greatly enhanced Trade Adjustment Assistance program, which provides retraining, income assistance and relocation for those workers directly impacted by trade. Trade is realpolitik, and the recent cancellation of future liquified natural gas (LNG) projects is a good example of this fact. The projects were delayed mainly for political reasons - to pacify those who believe that gas is bad and that oil and gas proj- A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER ects should simply be stopped. This is not only wrong but also enormously naïve. One of the best ways to reduce CO2 for the next few decades is to use gas to replace coal. When oil and gas prices skyrocketed last winter, nations around the world - wealthy and very climate-conscious nations like France, Germany and the Netherlands, as well as lower-income nations like Indonesia, the Philippines and Vietnam that could not afford the higher cost - started to turn back to their coal plants. This high- lights the importance of safe, secure and affordable energy. Second, the export of LNG is a great eco- nomic boon for the United States. But most import- ant is the realpolitik goal: Our allied nations that need secure and affordable energy resources, including critical nations like Japan, Korea and most of our European allies, would like to be able to depend on the United States for energy. This now puts them in a difficult position - they may have to look elsewhere for such supplies, turning to Iran, Qatar, the United Arab Emirates or maybe even Russia. We need to minimize anything that can tear at our economic bonds with our allies. Industrial policy is now necessary, but it should be carefully constructed and limited. In some cases, industrial policy (using government resources to subsidize investments to help make businesses more competitive) may be the only solution for quickly building up the industries we need (rare earths and semiconductors, among others) to guarantee resilient national security. The IRA and CHIPS Act are good examples of this and government has to get it right. Such policy can also be used to help combat unfair competitive policies of nations that are using state capitalism and state control to dominate critical industries. However, when crafting industrial policy, the function of government needs to be narrowly defined and kept simple; i.e., governmental jurisdic- tion should be limited to very specific products and 48 A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER A A The strength of our domestic production of energy gives us a "power advantage" - cheaper and more reliable energy, which creates economic and geo- political advantages. So far, the Western world has done a good job in strengthening military alliances in response to the war in Ukraine. Ukraine is essentially the front line that needs immediate support. Providing that sup- port is the best way to counter autocratic forces that would seek to weaken the Western world, par- ticularly America. But the ongoing wars in Ukraine and the Middle East could become far worse and spread in unpredictable ways. Most important, the specter of nuclear weapons - probably still the greatest threat to mankind - hovers as the ultimate decider, which should strike deep fear in all our hearts. The best protection starts with an unyield- ing resolve to do whatever we need to do to main- tain the strongest military on the planet - a com- mitment that is well within our economic capability. We already engage in trade - improving it is good economics and great geopolitics. We must have a better understanding of trade. As a nation, we refuse to get into genuine trade discussions, but this ignores the complete and obvious truth - we already have trade relation- ships with all these countries. Approximately 92% All these issues can be resolved, though they will take time and need devoted effort. America has the most extensive group of partners, friends and allies – both military and economic · that the world has probably ever seen. We should put this to better use. The American public ought to hear more about why this is so important. In perilous periods of history when our allies and other democracies were under serious assault, great American leaders have inspired the Ameri- can people through words and actions - to stand up to help and defend them. Staying on the sidelines during battles of autocracy and democ- racy, between dictatorship and freedom, is simply not an option for America today. Ukraine is the front line of democracy. If the war goes badly for Ukraine, you may see the splintering of Pax Americana, which would be a disaster for the whole free world. Ukraine's struggle is our strug- gle, and ensuring their victory is ensuring America first. It is imperative that our national leaders explain to the American people what is at stake and make a powerful case - with energy, consis- tency and clarity - for our strong enduring com- mitment to Ukraine's survival for as long as it takes (and it could take years). One last point: Ukraine needs our help immediately, but it's important to understand that much of the money that America is directing to Ukraine is for purchasing weapons and equipment, most of which will be built in America. Not only is our aid helping Ukraine, but it is going directly to American manu- facturers, and it is helping the country rebuild our military industrial capacity for the next generation. 46 A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER Every nation will have different national security issues. For example, Europe in general and coun- tries like India, Japan and Korea need reliable, affordable and secure energy; many nations would put food security as their top concern. This means that we must work with our allies to accomplish our own goals and to help them accomplish theirs. We have extraordinary common interests in our joint security: We must hang together - because if we don't, we will assuredly hang separately. STRENGTHENING OUR POSITION WITH A COMPREHENSIVE, GLOBAL ECONOMIC SECURITY STRATEGY The whole Western world is rethinking and reimagining its military strategies and alliances. We need to do the same for our economic strate- gies and alliances, but we should be guided by a comprehensive global strategy that deals with critical issues. Done properly, such a strategy would help strengthen, coalesce and possibly be the glue that holds together Western democratic alliances over decades. Foreign economic policy involves trade and invest- ment, export controls, secure and resilient supply chains, and the execution of sanctions and any related industrial policies. It must also include development finance – think of the "Belt and Road" efforts in China - which are critical to most develop- ing nations. This framework should tell us not only how to deal with our allies but also how to work with nonaligned nations around the world. These strate- gies should not be aimed against any one country (such as China) but rather be focused on keeping the world safe for democracy and free enterprise. Economic national security is paramount both for the United States and for our allies. It is a valid point that the Western world - both government and business - essentially underesti- mated the growing strength and potential threat of China. It's also true that China has been compre- hensively and strategically focused on these eco- nomic issues, all while we slept. But let's not cry over spilled milk - let's just fix it. We missed the potential threat from three vantage points. The first is companies' overreliance on China as the sole link in their supply chain, which can create vulnerabilities and reduces resiliency. But to the extent this involves everyday items, like clothes, sneakers, vaccine compounds and con- sumer goods, this dependency is not as critical or complex and will eventually be sorted out. The second is the most critical. The United States cannot rely on any potential adversaries for mate- rials essential to our national security - think rare earths, 5G and semiconductors, penicillin and materials critical to essential pharmaceuticals, among others. We also cannot be sharing vital technologies that can enhance an adversary's military capabilities. The United States should properly and narrowly define these issues and then act unilaterally, if necessary, to fix them. The third is also complex, which is countering unfair competition or "mercantilist" behavior in critical industries; think electric vehicles, renew- able energy and Al, among others. Examples of this would be where a state, any state, uses gov- ernment powers, capital, subsidies or other means to dominate critical industries and deeply damage the economic position of other nations. Weakening a country economically can render it a virtual "vassal state," reliant on potential adversaries for essential goods and services, which also weakens it militarily. We cannot cede our important resources and capabilities to potential adversaries. Sustaining America's economic strength is a bed- rock for our long-term military strength. There are many things we need to do to strengthen the U.S. economy, and I talk about that later in this section. This discussion is about foreign economic policies - the economic battlefield. Heart matters. And it makes a difference when people know and see that you actually care. One example: Many years ago when I was new to JPMorgan Chase, I learned that the company's security guards had been outsourced - to save money. Since after outsourcing, when the same guards continued coming to work every day at the same salary, I wondered, "How could this be?" (FYI, this was brought to my attention by the head of the Service Employees International Union, who 45 Finally, your vision needs to be clear, coherent and consistent. Within an organization, people very quickly pick up the pattern of management saying one thing but doing another. Because if words and actions are inconsistent (for example, and I could give many, when we say we want employees to be treated with respect, but we allow a jerk to be their boss), confidence in leadership will be eroded. GDP = Gross domestic product GSIB Global systemically important banks RRP Reverse repurchase agreements K Thousands For footnoted information, refer to page 61 in this Annual Report. STAYING COMPETITIVE IN THE SHRINKING PUBLIC MARKETS AUM Assets under management 39 I always enjoy sharing what I've learned from watching others, reading and experiencing through my own journey. BENEFITING FROM THE OODA LOOP The military, which often operates in extreme intensity of life and death and in the fog and uncertainty of war, uses the term "OODA loop" (Observe, Orient, Decide, Act - repeat), a strategic process of constant review, analysis, decision making and action. One cannot overemphasize the importance of observation and a full assessment - the failure to do so leads to some of the greatest mistakes, not only in war but also in business and government. A full assessment is critical. To properly manage any business situation, you need to perform a full and complete assessment of it. In business, you have to understand your competitors, their distribution, their economics, their innovations, and their strengths and weak- nesses. You also need to understand customers and their changing preferences, along with your own costs, your people and their skills. Then there's knowing how other factors fit in, like tech- nology, risk, motivations ... hope you get the point. For countries, you need a thorough grasp of their economies, strengths and weaknesses, population and education, access to raw materials, laws and regulations, history and culture. Research, data and analytics should be at a very detailed level and constantly reassessed. Only after you complete this diligent study can you start to make plans with a high degree of success. Management Lessons: Thinking, Deciding and Taking Action - Deliberately and with Heart Sources: FactSet, S&P Global Market Intelligence, Assets and Liabilities of Commercial Banks in the United States H.8 data, Financial Accounts of the United States Z.1 data, World Federation of Exchanges, Pitchbook, Preqin and World Bank. $ 1.6 0.3 $ 6.4 4.9 Heart cannot be overstated. 11.3 4.6 4.2 4.3 12% 9% 69% 44% 54% 70% $ 0.2 $ Get on the road - it builds knowledge and culture. I have frequently wondered about all the nonstop road trips, client meetings, briefings, greetings, bus trips, and visits to call centers, operating centers and branches, regulators and government officials, among others: Did they make a differ- ence? The answer is absolutely yes because they enabled a process of constant learning, assess- ment and modification of best practices - gaining insights from employees to clients to competitors. Employees will tell you what you are doing well or poorly if you simply ask them, and they know you want to hear the real answer. Curiosity is a form of humility - acknowledging that you don't know everything. Responding to curiosity allows other people to speak freely. Facts and details matter and inform a deeper and deeper analysis that allows you to continually revise and update your plans. This, of course, also means that you are constantly admitting prior mistakes. 6.0 - Try to have a good decision-making process. Try to give yourself the time to decide. Make sure you speak with the right people and make sure the right people are in the room. Information should be fully shared. People should be made very com- fortable with open debate. Quite often, the "right" answer is simply waiting to be found - you don't have to guess. Crowdsourcing, compromise, consensus and committees have benefits and risks. There are huge benefits to crowdsourcing intelli- gence. It is a form of full assessment, a strategy for getting the best ideas and challenging the sta- tus quo. We should do this for almost every major decision. It is perfectly fine on some occasions to compromise and gain consensus, particularly on decisions that are not critical and can easily be reversed. Often people spend too much time debating issues that are simply not that import- ant; it's better to decide and move on. Also, before you compromise, you should know exactly what you want to achieve and the consequences of any tradeoffs. However, sometimes compro- mise and consensus cannot work and only lead to a feel-good decision that is probably wrong this could be the road to ruin. - The use of committees can be good when done properly. For example, if our risk committees could do a full assessment and crowdsource all potential risks, that would lead to better decision making. I will give one very personal and painful example, which is when we had a major trading scandal, called The London Whale. The scandal was not caused by the complexity of the trade but rather the failure to go to the proper Risk com- mittee for a thorough review, which should have happened but didn't. I have no doubt that had the trade been raised there, the flaws would have been exposed immediately, thereby dramatically reducing or eliminating the problem. On the other hand, the opposite can happen when a commit- tee, with everyone staring at each other, devolves into herd-like behavior with people looking for confirmation and ending up with a compromise that is a poor choice. Good leadership involves great observation and the ability to act, but there is more... THE SECRET SAUCE OF LEADERSHIP (HAVE A HEART) You need to earn trust and respect with your employees. You can be great at assessment, you can be bril- liant and you may often be willing to act. But all of that is not good enough for "complete" leadership. To become a true leader, you need to be trusted and you must earn your respect, every day. People have to know that you do not have ulterior motives and that you're trying to do the right thing – not trying to burnish your personal reputation. Good people want to work for people they respect, and they will not respect people who take all the credit and share all the blame. People need to know that even when you make mistakes, you're willing to admit them and take corrective action. And there is more ... 22 42 MANAGEMENT LESSONS: THINKING, DECIDING AND TAKING ACTION - DELIBERATELY AND WITH HEART The importance of vision, communication and inspiration. We know that bureaucracy can lead to politics, corporate stasis and terrible decisions. So you can communicate your vision about how to fight bureaucracy by telling stories about the silly things we do - but with a smile - and then by showing people that you will actually fix the problems. You need to shed sacred cows, seek out blind spots and challenge the status quo. One exercise that I find useful (and sometimes painful) is to draw up a list of important decisions that need to be made - the ones I often avoid con- fronting. So I take time every Sunday to think about these tough issues and almost always make progress. Progress doesn't always mean that you come to the final conclusion - sometimes it's just a very rational next step that can put you on a path to the final decision. you wish for if you knew X was going to happen?" (for example, higher interest rates). Decision making takes a mix of courage, grit and guts. The reason I've always hesitated to talk about "vision" is because often it is the basic BS of corporate speak - that somehow if you impart your vision to people, they will take the mountain. What it really is all about is this: After you've done your full assessment and decision making, you can then continuously educate, explain, train, simplify, propel and fight. But this only works if people know you are in the trenches with them, if they understand the mission and if they are there side by side with your effort. To get people to think like decision makers and take a strong point of view, we like to ask, "What would you do if you were king or queen for a day?" It helps shift the direction to individual decision making. We also ask questions like, "What would MANAGEMENT LESSONS: THINKING, DECIDING AND TAKING ACTION - DELIBERATELY AND WITH HEART 41 40 40 Very often companies or individuals develop nar- ratives based upon beliefs that are very hard to dislodge but are often wrong and they can lead to terrible mistakes. A few examples will suffice. Stripe, Inc. built a payments business by working with developers - something we never would have imagined but might have figured out if we had tried to seek out what others were doing in this area. Branches were being closed, both at Bank One and Chase, because the assumption was that they would not be needed in the future. We underinvested for years in the wealth man- agement business because we were always focused on the value of deposits versus invest- ments. Question everything. Use your brains to figure out the truth - not to justify what you already think. It's often hard to change your own attitudes and beliefs, especially those you may have held on to for some time. But you must be open to it. When you learn something that is different from what you thought, it may affect many conclusions you have, not just one. Try not to allow yourself to become rigid or "weaponized," where other employees or interest groups jazz you up so much that you become a weapon on their behalf. This makes it much harder to see things clearly for yourself. When people disagree with you, seek out where they may be partially right. This opens the door for a deeper understanding and avoids binary thinking. MANAGEMENT LESSONS: THINKING, DECIDING AND TAKING ACTION - DELIBERATELY AND WITH HEART There is too much emphasis on short-term, monthly data and too little on long-term trends and on what might happen in the future that would influence long-term outcomes. For example, today there is tremendous interest in monthly inflation data, although it seems to me that every long-term trend I see increases inflation relative to the last 20 years. Huge fiscal spending, the trillions needed each year for the green economy, the remilitariza- tion of the world and the restructuring of global trade all are inflationary. I'm not sure models could pick this up. And you must use judgment if you want to evaluate impacts like these. Also, a block of time as short as one year is an arti- ficial framework for judging the impact of long- term trends that could easily play out over years. A helpful exercise is to think "future back," in which you imagine different future outcomes, including the ones you want, and then work back- ward to events that are happening today (or that might happen or that you cause to happen), closely examining the connections between those events and your projected or desired outcomes. Those connections inform your risk and R&D planning. Similarly, when companies compare the attributes of their products and services with their competi- tors, they usually only consider where they are versus their competitors. But nothing is static - they should consider where their competitors will be in the future. Conditions are always changing, crises are always emerging. When analyzing the playing field, it is better to assume that your com- petitors are strong and are already in the process of improving and innovating. This minimizes the chance of arrogance leading to complacency. DECISION MAKING AND ACTING (HAVE A PROCESS) There is a time for an individual to decide and act. Sometimes you should take the time to measure twice and cut once. And then sometimes making a quick decision is better than delaying. You should try to distinguish between the two. For example, with decisions that are hard to reverse, it's usually better to go slow. With other decisions where you can test, learn, probe and change direction, it's often better to go fast. It's been my experience that it's hard for some people to actually decide and act. This could be from analysis paralysis, lack of "perfect" information, fear of failure or the feel- ing that full consensus is needed before a decision can be reached. But whatever it is, it can slow down and possibly seriously damage a company. It's hard to see certain long-term trends, but you must try. It's been 11 years since I left the U.S. Senate, after serving 24 years in high public office. After leaving a career in politics, I devoted much of my time to public lectures that took me into every state in the union and much of Europe, Asia, the Middle East and Latin America. Justice Felix Frankfurter Wisdom too often never comes, and so one ought not to reject it merely because it comes late. By George McGovern A Politician's Dream Is a Businessman's Nightmare (Copyright ©1992, Dow Jones & Co., Inc.) We can safely say that America is an exceptional nation built and grounded on principles - princi- ples of freedom of speech, freedom of religion, free enterprise (capitalism), and the freedom and empowerment brought to us by our democracy through the power to elect our leaders and of our Constitution, which makes these individual free- doms sacrosanct. Much of the world yearns to be here because of those principles - the right to life, liberty and the pursuit of happiness. We should extol those virtues while recognizing that America has never been a perfect nation, like all other nations. We can acknowledge our flaws and strive to constantly correct them, without denigrating our nation. JUNE 01, 1992 THE WALL STREET JOURNAL. 51 A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER THE PUBLISHER'S SALE OF THIS REPRINT DOES NOT CONSTITUTE OR IMPLY ANY ENDORSEMENT OR SPONSORSHIP OF ANY PRODUCT, SERVICE, COMPANY OR ORGANIZATION CUSTOM REPRINTS (609) 520-4331 P.O. Box 300 PRINCETON, NJ 08543-0300. DO NOT EDIT OR ALTER REPRINTS, REPRODUCTIONS NOT PERMITTED Celebrate American exceptionalism. Manager's Journal: In 1988, I invested most of the earnings from this lecture circuit acquiring the leasehold on Connecticut's Stratford Inn. Hotels, inns and restaurants have always held a special fascination for me. The Stratford Inn promised the realization of a longtime dream to own a combination hotel, restaurant and public conference facility complete with an experienced manager and staff. Today, despite bankruptcy, we are still dealing with litigation from individuals who fell in or near our restaurant. Despite these injuries, not every misstep is the fault of someone else. Not every such incident should be viewed as a lawsuit instead of an unfortunate accident. And while the business owner may prevail in the end, the endless exposure to frivolous claims and high legal fees is frightening. In retrospect, I wish I had known more about the hazards and difficulties of such a business, especially during a recession of the kind that hit New England just as I was acquiring the inn's 43-year leasehold. I also wish that during the years I was in public office, I had had this firsthand experience about the difficulties business people face every day. That knowledge would have made me a better U.S. senator and a more understanding presidential contender. (See related letters: "Letters to the Editor: A Politician's Dream Is a Businessman's Nightmare" -- WSJ July 2, 1992) - Mr. McGovern, the 1972 Democratic presidential candidate, is president of the Middle-Eastern Policy Council in Washington. The problem we face as legislators is: Where do we set the bar so that it is not too high to clear? I don't have the answer. I do know that we need to start raising these questions more often. In short, "one-size-fits-all" rules for business ignore the reality of the marketplace. And setting thresholds for regulatory guidelines at artificial levels e.g., 50 employees or more, $500,000 in sales -- takes no account of other realities, such as profit margins, labor intensive vs. capital intensive businesses, and local market economics. In services, however, consumers do have a choice when faced with higher prices. You may have to stay in a hotel while on vacation, but you can stay fewer days. You can eat in restaurants fewer times per month, or forgo a number of services from car washes to shoeshines. Every such decision eventually results in job losses for someone. And often these are the people without the skills to help themselves the people I've spent a lifetime trying to help. -- It is clear that some businesses have products that can be priced at almost any level. The price of raw materials (e.g., steel and glass) and life-saving drugs and medical care are not easily substituted by consumers. It is only competition or antitrust that tempers price increases. Consumers may delay purchases, but they have little choice when faced with higher prices. Our Connecticut hotel, along with many others, went bankrupt for a variety of reasons, the general economy in the Northeast being a significant Some of the escalation in the cost of health care is attributed to patients suing doctors. While one cannot assess the merit of all these claims, I've also witnessed firsthand the explosion in blame-shifting and scapegoating for every negative experience in life. For example, the papers today are filled with stories about businesses dropping health coverage for employees. We provided a substantial package for our staff at the Stratford Inn. However, were we operating today, those costs would exceed $150,000 a year for health care on top of salaries and other benefits. There would have been no reasonable way for us to absorb or pass on these costs. been limited to that small hotel and restaurant in Stratford, Conn., with an especially difficult lease and a severe recession. But my business associates and I also lived with federal, state and local rules that were all passed with the objective of helping employees, protecting the environment, raising tax dollars for schools, protecting our customers from fire hazards, etc. While I never have doubted the worthiness of any of these goals, the concept that most often eludes legislators is: "Can we make consumers pay the higher prices for the increased operating costs that accompany public regulation and government reporting requirements with reams of red tape." It is a simple concern that is nonetheless often ignored by legislators. My own business perspective has Today we are much closer to a general acknowledgment that government must encourage business to expand and grow. Bill Clinton, Paul Tsongas, Bob Kerrey and others have, I believe, changed the debate of our party. We intuitively know that to create job opportunities we need entrepreneurs who will risk their capital against an expected payoff. Too often, however, public policy does not consider whether we are choking off those opportunities. cause. But that reason masks the variety of other challenges we faced that drive operating costs and financing charges beyond what a small business can handle. Those of us who have benefited the most from this country bear even greater responsibility to do this. It's perfectly understandable that institutions, including businesses, unions and industries, lobby in Washington, D.C., to protect themselves - in good ways and bad - but we should more regu- larly put national interests ahead of self-interests. It's good to want to ensure well-paying jobs and healthy industries. But it is not good when it reduces competition, stops the deployment of enhanced technology, harms efficiency, creates fake jobs or builds bridges to nowhere or damages the general health of the economy. Doing the right thing, the right way - which is achievable - would be better for everyone. As former President John F. Kennedy said, “Ask not what your country can do for you ask what you can do for your country." I believe that many affected Americans are not angry at hardworking, law-abiding immigrants and, in fact, acknowledge the critical role immi- grants continue to play in building this wonderful country. Rather, they are angry that America has not implemented proper border control and immi- gration policies. It is astounding that many in Congress know what to do and want to do it but are simply unable to pass legislation because of partisan politics. Congress did come close on a few occasions - and I hope they keep trying. Proper federal government budgeting and fiscal management. The staggering inability of the government to draft and pass a proper budget causes deep and unnecessary damage to our growth. Some people estimate that the waste alone (due to improper payments, over- lapping programs, and fragmented and duplica- tive contracts, among other things) could cost the nation hundreds of billions of dollars annu- ally. This uncertainty filters through virtually every part of the American economy and should not be accepted. It might be a good idea to convene a group of like- minded leaders to build and improve upon what already exists. The time may be right for a reimag- ined Bretton Woods - and by this, I mean revitaliz- ing our global architecture. Since too many parts of the world have been neglected, any new system has to take into account and properly address the needs of all nations, including areas of concen- trated poverty. A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER 49 The international rules-based order established by the Western world after World War II is clearly under attack by outside forces, somewhat weak- ened by its own failures and inability to keep up with the increasingly complex world. This interna- tional order relies on a web of military alliances, trade agreements (e.g., World Trade Organization), development finance (e.g., International Monetary Fund and the World Bank) and related global tax and investment policies and diplomacy organiza- tions (e.g., United Nations), which have evolved into a confusing and overlapping regime of poli- cies. You can now add to it the new issues of cyber warfare, digital trade and privacy, and global taxes, among others. We need to strengthen and rebuild the international order - we may need a new Bretton Woods. While we may always have a complex relationship with China (made all the more complicated and serious by ongoing wars), the country's vast size and importance to so many other nations requires us to stay engaged - thoughtfully and without fear. At the same time, we need to build and exe- cute our own long-term, comprehensive economic security strategy to keep our position safe and secure. I believe that respectful, strong and consis- tent engagement would be best for both our coun- tries and the rest of the world. America still has an enormously strong hand- plenty of food, water and energy; peaceful neigh- bors; and what remains the most prosperous and dynamic economy the world has ever seen, with a per person GDP of over $80,000 a year. Most important, our nation is blessed with the benefit of true freedom and liberty. See the sidebar on the amazing power of freedom later in this section. While we hope the wars in Ukraine and in the Middle East will end eventually (and, we hope, suc- cessfully from the standpoint of our allies), these other critical economic battles could possibly con- tinue throughout our lifetime. If the Western world is slowly split apart over the next few decades, it will likely be the result of our failure to effectively address crucial global economic challenges. - China has its own national security concerns. The country is located in a very politically complex part of the world, and many of China's actions have caused its neighbors (e.g., Japan, Korea, Philippines, among others) to start to re-arm and, in fact, draw closer to the United States. It also surprises many Americans to hear that while our country is 100% energy sufficient, China needs to import 10 million Over the last 20 years, China has been executing a more comprehensive economic strategy than we have. The country's leaders have successfully grown their nation and, depending on how you measure it, have the first or second largest econ- omy in the world. That said, many question the current economic focus of China's leadership as they don't have everything figured out. While China has become the largest trading partner to many countries around the world, its own GDP per person is $13,000. And the country continues to be beset by many economic and domestic issues. We should be tough, but we should engage with China. There are those who argue that the U.S. govern- ment needs much more far-reaching industrial policy to be able to micromanage and accomplish its many ambitious objectives. To those I say, read further in this section about how ineffective so many government policies have been. probably to what we know works, such as tax cred- its and, to a lesser extent, loan guarantees. And industrial policy should include twin provisions: 1) strict limitations on political interference, like social policies, and 2) specific permitting require- ments, which, if not drastically improved, will badly inhibit our ability to make investments and allow infrastructure to be built. Adding social policy, poli- tics and matters other than simple tax credits dra- matically reduces the economic efficiency of indus- trial policy and creates conditions for corporate America to feed at the trough of government largess. We should quickly address how we can improve on already executed legislation. We do not want to look back and have great regrets about how so much of this policy work failed. DI DOW JONES barrels of oil a day. It is clear that China's new lead- ership has set a different course, with a much more intense focus on national security, military capabil- ity and internal development. That is their right, and we simply need to adjust to it. We can all forgo a little self-interest to do what is right for our country. PROVIDING STRONG LEADERSHIP GLOBALLY AND EFFECTIVE POLICYMAKING DOMESTICALLY From my point of view, our highly charged, emo- tional and political domestic issues are centered around 1) immigration and lack of border security and 2) the fraying of the American dream, particu- larly for low-income and rural Americans who feel left behind amid the growing wealth and prosper- ity of others around them. Please read the sidebar on page 57, which I believe explains the legitimate frustration of some of our citizens. And I agree with them. • • Timely permits on projects large and small. There is virtually no industry – from agricul- ture and construction to transportation, tech- nology, and oil and gas – or business, large or small, that isn't disadvantaged by the tedious process and the length of time it takes to get approvals for permits to get things done. This includes federal, state and local requirements. These bottlenecks also make investment far more costly and slow. Timely permits would improve infrastructure and save lives, not endanger them. astounding. We should be able to accomplish our goals while sharply reducing needless and wasteful expenses. And remember, it's dis- couraging not only to companies but to all cit- izens who have to deal with it on a daily basis. - laws). This requires an ongoing concerted effort to streamline regulations to cost effec- tively drive better outcomes for the United States. The last thing we need is a constant pile-on of politically driven, fragmented poli- cies. Please read the sidebar on the next page, an editorial in The Wall Street Journal by George McGovern, one of the most liberal presidential nominees in our lifetime, in which he clearly lays out the complexity, risks and costs that businesses, large and small, face every day. While he acknowledges the worthi- ness of the goals of many regulations, he points out their negatives. He also calls out the “blame-shifting and scapegoating" and "the endless exposure to frivolous claims and high legal fees." Not only is this state of affairs demoralizing, but it also reduces employment, capital investment and the for- mation of new businesses, as well as cause unnecessary bankruptcies. Estimates of the regulatory costs for America are approxi- mately $19,000 per worker, dwarfing the reg- ulatory burdens in other countries. We all want sensible regulations that make us a bet- ter and safer nation but this number is Well-conceived regulations (and related When you travel around the United States and talk with people of all types and persuasions, there is a rather common refrain; namely, why are we help- ing foreign nations with the safety of their borders and economies when we are not doing a particu- larly good job of protecting our own? While there is no moral equivalency in these arguments, they are understandable. It is clear that many Americans feel we need to do a better job here at home before we can focus over there. We can under- stand why some people living in this country, who have been neglected for decades, ask how their government can find the money for Ukraine and other parts of the world but not for them. It is a reasonable question. • 50 Consistent tax policies, conducive to both employment and capital investment. Capital investment is the primary driver of innovation, productivity and, therefore, growth in America. Tax policies change too frequently, which causes uncertainty and complicates long-term capital investment decision making (I won't bore you with the details here). A bipartisan committee of Congress is probably required to fix this - and the sooner the better. Growth policies include (the list could be very long so I'll just mention a few): For over two decades, since 2000, America has grown at an anemic rate of 2%. We should have strived for and achieved 3% growth. Had we done so, GDP per person today would be $16,000 higher, which would, in turn, have paid for better healthcare, childcare, education and other services. Importantly, the best way to handle our excess deficit and debt issues is to maximize economic growth. Deliberate policies meant to drive healthy growth are needed. In the sidebar, I also explain how two policies (a large expansion of the Earned Income Tax Credit and focus on work skills and job outcomes at high schools, community colleges and colleges) would not only dramatically increase both the income and employment opportunities for many of those left behind but would also have the virtue of actu- ally growing the workforce. The combined effect of all of this would be quite a boon to our GDP. A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER Let's celebrate the shared sense of sacrifice that gives us all strength. - I can understand when an individual for conscien- tious reasons chooses not to do work that helps our military. But I cannot understand when an entire company takes that position. How can we have a sense of shared sacrifice, when America is home to 18 million veterans who were willing to risk their lives for America's safety, and yet some companies are not even willing to use their finger- tips to help? Our civil liberties depend upon the rule of law, property rights, including intellectual property, and restrictions on government encroachment upon these freedoms. Our Constitution and Bill of Rights secure our individual freedoms and reserve all rights to the individual other than those important but limited authorities given to the government. The issue of individual rights is not all or none or freedom ver- sus no freedom. There are, of course, terrible examples where individual rights were trampled upon, and the results were dev- astating - both for the individual and for the economy - in East Germany, Iran, North Korea, Russia, Venezuela, to name a few. And there are many countries that protect individual rights and are on a spectrum closer to American values. Think of Europe, for example. But even in some countries that have some of these rights, a lack of dynamism – often due to bureaucracy, weak institutions and government, and corruption – is palpable and has clearly led to less innovation, lower growth and, in general, a lower standard of living. - - Freedom must necessarily be joined with the principle of striving toward equal opportunity. Equal opportunity is what allows individuals to rise to the best of their ability – it also means unequal outcomes. Equal opportunity is the foundation for fairness and meritocracy. The fight for equality, which is a good moral goal, should not damage the rights of the individual and their liberties. Democracy and freedom are cojoined – together, they make freedom more durable. Democracy also has a self-correcting element every four years you get to throw out leadership if - you don't like them (which you do not see in autocracies). But we all know that democracy can be sloppy: Maintaining an effective democracy is hard work. Democracy fosters open debate and compromise, which lead to better decisions over time (whether in government or in business). Intelligence is effectively “crowdsourced" with constant feedback. Good public policy comes from good debate and analytics, guided by reason coupled with a firm understanding of what you would like the outcomes to be and complemented with an honest assessment of what is really happening. Even democracies can become stagnant, bureaucratic and self- perpetuating. Good government does many admirable things, but admitting to mistakes is often not one of them. It takes civically engaged citizens and a strong free press to bring sunlight to issues and keep a nation strong. Autocratic societies by their nature subjugate the individual to the state. By definition they are not meritocracies - they are more about "who you know,” and they exist to perpetuate the existing ruling class. Their decisions are based on a completely different calculation, and their decision-making process does not encourage and, therefore, benefit from open debate. Democracy means that it is immoral to subjugate individual freedoms to state actors other than to protect the existence of the nation itself. There are values that many of us hold dear, such as religion, family and country. But none may be more important than the freedoms that allow us to choose to live our life as we see fit. We should do more to applaud the virtue and amazing power of our freedoms. 56 A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER HOW WE CAN HELP LIFT UP OUR LOW-INCOME CITIZENS AND MEND AMERICA'S TORN SOCIAL FABRIC To fix problems, we must first acknowledge them. Despite decades of government programs and all the moralizing that surrounds them, we have not done a particularly good job lifting up our low-income fellow citizens. I may be wrong, but I do believe this is tearing at the social fabric of America and is among the root causes of the fraying of the American dream. The gap between low-wage and well-paid workers has been growing dramatically. From 1979 to 2019, the wage growth of the top 10% was nearly 10 times that of the bottom 10% - which, basically, had not increased at all. The growth of low- income workers' annualized real wages after the pandemic was, for the first time in decades, higher than the top 60%, but that's not enough. The net worth for the bottom 25% of households is $20,800, and the net worth for the bottom 10% is essentially $0. This makes it increasingly difficult for low- wage workers to support their families. Of the 160 million Americans working today, approximately 40 million are paid less than $15 per hour. Low-income individuals bear far greater burdens than the rest of us. Nearly 40% of Americans don't have $400 in savings to deal with unexpected expenses, such as medical bills or car repairs, which leads to financial distress. More than 25 million Americans don't have medical insurance at all; of these, one in five are in a family with income below the federal poverty level. People who live in low-income neighborhoods also tend to have worse health outcomes, including higher rates of mental health issues, depression and suicide, and a lower life expectancy - as many as 20 years. Finally, low-income Americans generally experience higher unemployment and more crime. There were very few positives from the pandemic, but I'm mentioning one, which, unfortunately, didn't last, but reflected the best of us. In New York City, at 7 p.m. every evening, people through- out the city would open their windows, shouting and screaming and banging pots and pans to show gratitude to the essential workers - sanitation workers, police, firefighters, emergency respond- ers, nurses and doctors. Of course, these workers were always essential, but I was hoping that spirit and civility would become deeply embedded and have longer lasting effects in our society. A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER 58 An increase in the EITC to a maximum of $10,000 would cost tens of billions a year, but I have little doubt that these policy changes would do more than anything else to lift up low- income families and their communities. Well-paying jobs have been shown to reduce crime, increase household formation, improve health and reduce addiction. Both of these policies would have the virtue of increasing the number of people in the workforce. I also have little doubt that this would add to GDP. The second step is related to the first: Get more income to low- paid workers. While this one would cost money, it is to me a complete no-brainer since it is an expansion of an existing program, the Earned Income Tax Credit (EITC), which many Democrats and Republicans already agree upon. Today, the EITC supplements low- to moderate-income working individuals and couples, particularly with children and people living in rural areas. For example, a single mother with two children earning $9 an hour (approximately $20,000 a year) could receive a tax credit of more than $6,000 at year-end. Workers without children receive a very small tax credit (96% of all EITC dollars were received by families with children). This should be dramatically expanded, including eliminating the child requirement from the calculation altogether. We should convert the EITC to make it more like a negative income payroll tax, paid monthly. Any tax credit income should not be offset by any other benefits these individuals already receive (we have to eliminate benefit "cliffs" that disincentivize work). - The heart and soul of the dynamism of America is human freedom - freedom of speech, freedom of religion, free enterprise (capitalism), and the freedom and empowerment brought to us by our democracy through the right to elect our leaders. Free people are at liberty to move around as they see fit, work as they see fit, dream as they see fit, and invest in themselves and in the pursuit of happiness as they see fit. This freedom that people enjoy, accompanied by the freedom of capital, is what drives the dynamism - economic and social - of this great country. already know what to do. With nearly 9 million job openings and just under 6 million unemployed workers in the United States, job skills training has never been needed more. We already spend a tremendous amount of money on education just not the right way. A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER The free one is so blindingly obvious that it's almost embarrassing to propose. Our schools (high schools, community colleges and perhaps even four-year colleges) should take responsibility for outcomes – they should be judged on the quality and income level of the jobs that their graduates and even non-graduates attain. This means providing graduating students and other individuals with work skills (in fields such as advanced manufacturing, cyber, data science and technology, healthcare and so on) that will lead to better paying jobs. These schools should work with local businesses to replicate effective programs that are in place – because that is where the actual jobs are now. This would be good for growth and, as there are so many examples of successful programs, we There are two policy changes that I believe can have a dramatic effect on jobs, growth and equality – and they go a long way toward repairing the frayed American dream. Let's start by treating all jobs with respect. Even starter jobs, which are the first rung on the ladder of opportunity, bring dignity and create better social outcomes in terms of health, higher household formation and lower crime. Of these two policy changes, one would better utilize existing resources, and the other would cost some money. But both would significantly change outcomes for low-income Americans. Too many policies that are wrong - affecting housing and mortgage markets, healthcare, immigration, regulation, education and student lending, to name a few - are jeopardizing the opportunity for American citizens to succeed. The people who suffer the most, throughout all of this, are not high-income individuals. I strongly believe that these outcomes are destroying the concept of “fair” in America and are driving populism and diminishing, if not eliminating, trust – not only in government but in all our institutions. Simply put, the social needs of far too many of our citizens are not being met. We should never accept these outcomes - we must fix them. incarcerated. Those who do run afoul of our justice system generally do not get the second chance that many of them deserve. Their exclusion from the workforce is not only unfair to them but also results in an estimated $87 billion average annual cost to the economy. No one can claim that the promise of equal opportunity is being offered to all Americans through our education systems. Students in the lowest socioeconomic bracket are 50% less likely to attend college than those in the highest socioeconomic groups. Many inner city schools graduate under 50% of their students - and even those who graduate may not be well- prepared for the workforce. In addition, boys growing up in the bottom 10% of family income are 20 times more likely to be 57 WE SHOULD HAVE MORE FAITH IN THE AMAZING POWER OF OUR FREEDOMS We should attack all our other problems as well, but these two policy changes alone would dramatically improve our low- income neighborhoods, broadly strengthen the economy and give more opportunity to deserving citizens. It would restore the American Dream for many. A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER 55 We can start by trying to understand other people's and other voters' points of view, even around deeply emotional topics. We can stop insulting whole classes of voters. We can stop name calling. We can stop blame-shifting and scapegoating. We can stop being petty. Politicians can cease insulting, baiting and belittling each other, which diminishes them and the voter. It has also become too acceptable for some politicians to say one thing in private and deliver a completely different message in public. It would also be nice to see some cabinet members from the opposing party. We should also stop degrading and demonizing American business and American institutions, which are the best in the world, because it erodes confidence in our very country. Social media could do more. There is no question that social media has some real negative effects, from the manipulation of elections to the increasingly documented negative effects on the mental health of children. These are issues impacting our individual and collective spheres, and it's time for social media companies to take more action to remedy these challenges - and swiftly. Rapid advances in technology will not only make these existing issues harder to address, but they will likely create new ones. The current state of the online information landscape has wide-ranging implications on trust in institutions, information integrity and more and it bears on institutions like ours, where platform policy has increasingly widespread implications for concerns about fraud, security and other issue spaces. - A range of tools and approaches is required to address this complex and important situation and there are several measures that platform com- panies can immediately enact, voluntarily, while strengthening and improving their business models. One commonsense and modest step would be for social media companies to further empower plat- form users' control over what they see and how it is presented, leveraging existing tools and features - like the alternative feed algorithm settings some offer today. I believe many users (not just parents) would appreciate a greater ability to more care- fully curate their feeds; for example, prioritizing educational content for their children. - Platforms could also consider enhanced authenti- cation measures; i.e., having users identify them- selves to the platform or to a trusted third party. This would have the virtue of increasing individual accountability and reducing imposters, bots and A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER 53 possibly foreign political actors on platforms. It would have immediate benefits for users who pre- fer content from authenticated sources that take responsibility for their postings. There are clear competing values that need to be balanced in such an approach, including those related to our cher- ished right to free speech, individual privacy and inclusion (for example, roughly 850 million people globally don't have a way to easily authenticate themselves today). There are also legitimate ques- tions as to whether authentication would be used as a tool to chill or block speech or quash bona fide political dissenters, and real work needs to be done to identify policy and technical solutions that balance such risks and benefits. I offer these approaches as a starting place, under- standing that it's crucial to continue honest con- versation across sectors about the immediate, incremental improvements we can make to our online public square, considering the high stakes involved in how information is created and shared. Effective measures will require time, money, learn- ing and improvement, all in service of significantly enhancing the well-being, quality, and civility of our experiences online and in the world around us. Healthy collaboration with business is needed. Companies big and small create jobs, pay for employee healthcare and benefits, and build bridges, roads and hospitals. The people who work for and run these companies care deeply about their country they are patriots, and they want to see people and communities succeed and prosper. Unfortunately, the message America hears is that the federal government does not value business - that business is the problem and not part of the solution. There are fewer individuals in govern- ment who have any significant experience in start- ing or running a company, which is apparent every day in the political rhetoric that demonizes busi- nesses and free enterprise and that damages con- fidence in American's institutions. The relationship between business and government, in fact, might improve if there were more people from the busi- ness sector working in government. Inexperience with business is also evident from the regular lack of transparency or curiosity from regulators as they develop economic policies with potentially seismic consequences for the economy. Resist being "weaponized." The federal government, regardless of which party is in charge, needs to earn back trust through competence and effective policymaking. I remain with a deep and abiding faith in the strength of the enduring values of America. When I travel around the country, I experience a very different perspective on the street and at the local level - I see that many governors, mayors and city council members understand they are not facing big challenges alone. They stand shoulder to shoulder with our company, even when some of their constituents disagree or are skeptical about big banks. These government officials know they need partners who have the same stake in helping successful communities thrive and who care about building a prosperous future as much as they do. For example, in fewer than 10 years, Detroit saw one of the greatest turnarounds because of a vibrant collaboration between government and business. And businesses know they cannot suc- ceed if individuals, families, towns and cities are not flourishing. We obviously don't agree on every- thing, but there is a shared belief that we must work together. We can and should be full partners in developing solutions to our big problems. What I want and hope to see is a book about How the West Was Won. As the wars in Ukraine and the Middle East dragged on and as the fears of the Western world mounted, America rose to the challenge as it had in other turbulent times in history. America coalesced with its allies to form the alliances necessary to keep the world safe for freedom and democracy. Paraphrasing what Winston Churchill was thought to have said: America, after it had exhausted all other possibilities, would do the right thing. I hope to never read a book about How the West Was Lost, summarized as follows: The failure to save Ukraine and find peace in the Middle East led to more bickering among the allies and weakened military alliances. This accelerated a division within the Western world, splitting countries into different economic spheres and with each nation trying to protect its economy, trade and energy sources. America's economy weakened, eventually leading to the loss of its reserve currency status. Besotted by populism and partisanship and crippled by bureaucracy and lack of willpower, America failed to focus on what it needed to do to lead and save the Western world. The enemy was within - we just didn't see it in time. Even America, the most prosperous nation on the planet with its vast resources, needs to focus its resources on the complex and difficult tasks ahead. OUT OF THE LABYRINTH, WITH FOCUS AND RESOLVE For example, back in 1969 the cancellation of the Reserve Officers' Training Corps programs by the country's most prestigious universities and colleges likely fueled the great divide – between elites and others in our country - that persists today. Our strength as a nation is best served when the best students and the best soldiers are brought together, and we would all benefit from more civility and better teaching around basic virtues like hard work, shared sacrifice, justice, rationality and more respect for the enduring values of American freedom and free enterprise. We need to find a way to bring more varied expertise and accountability to government. We should be more ambitious in striving for excel- lence in government. I acknowledge that some of the best and the brightest are in government and the military today. Yet we should return to a govern- ment that seeks out more of the best and the brightest people from every background, including the private sector, to benefit from their knowledge and experience. Government also needs to leverage the expertise of business to address problems that it cannot solve on its own. And to be fair, business could use its influence to do less to further its own interest and more to enhance the nation as a whole. 54 We need good government. And there are some things only governments can do, such as oversee the military and justice systems. And while most innovation happens through the private sector, there are certain types of foundational innovations that can only be advanced by the government, such as basic research that simply cannot be funded by business. The Democrats want the government to do even more and the Republicans even less - I think we should spend more time trying to do even better. But no one, not even my most liberal Democratic friends, thinks that send- ing the government another trillion a year would be a wise use of money. 54 The world is becoming more complex, more tech- nologically competent and faster. Unfortunately, the government simply is not built to innovate, compete and move quickly, as in the competitive business world. This may be the reason why gov- ernment is becoming less effective. We need to take action on this because the loss of trust in government is damaging to society. We should be brutally honest about the staggering number of policies, systems and operations that are under- performing: Too many ineffective public schools do not give students the skills they need to land a well-paying job; we have over 25 million uninsured Americans, soaring healthcare costs and too many bad outcomes; we are unable to plan, permit and build infrastructure efficiently; our litigation A PIVOTAL MOMENT FOR AMERICA AND THE FREE WESTERN WORLD: STRATEGY AND POLICY MATTER system is capricious and wasteful; progress on immigration policies and reform is frustrating; lack of efficient mortgage markets and an affordable housing policy keep housing out of reach for many Americans; problems plague the Department of Veterans Affairs, the Federal Aviation Administra- tion and the Internal Revenue Service; public uni- versities don't take responsibility for their costs and are often funded by excessive student lending; underinvestment in the electric grid results in high costs and unreliable service; highly inefficient U.S. merchant shipping and ports; and we have unfunded pension plans and no action on deficit spending, Social Security and Medicare. I'll stop here. This should be unacceptable to all of us. Across both businesses, we continue to leverage data and artificial intelligence (AI)-enabled techniques to enhance and optimize our underwriting and credit decisioning. We also remain committed to increasing homeownership among underserved communities. Our Chase Homebuyer Grant program has scaled to over 15,000 communities since its launch in 2021, and we recently increased the grant amount to $7,500 in select markets. LEVERAGING DATA AND TECHNOLOGY TO DELIVER CUSTOMER VALUE AND DRIVE SPEED TO MARKET Data and technology make everything we do better - our products, channels and experiences. In 2023, CCB spent over $3 billion on technology investments spanning both product development and modernization. services and channels to meet customers' evolving needs. From paying a bill and checking a balance to replacing a card and disputing a transaction, we're making processes more seamless, taking friction out of customers' everyday financial lives. At the same time, customers are increas- ingly engaging with our advice-oriented digital and omnichannel experiences to meet their more complex needs, like buy- ing a home or planning for retirement. Engaged online activity - beyond viewing balances - is up 25% since 2019. The rest of our technology investment is focused on modernization, which is both offensive and defensive. We need to deliver new products and experiences more quickly while executing with resil- iency at massive scale to stay competitive and avoid being disrupted. We've made significant progress and are on track to substantially complete data center migra- tion by the end of 2024. We've also migrated almost 90% of our data to the public cloud. Looking ahead, we'll con- tinue to focus on modernizing our core banking infrastructure, which will enable us to launch products faster, improve platform stability and reduce run-the- bank expenses over time. Our data migration efforts help us take full advantage of our extraordinary data assets to deliver personalization at scale and accelerate existing and future Al initia- tives. We've been using Al for years and have a strong foundation in place. Initially, we focused on using Al to drive cost reduc- tion and risk avoidance, but we've pivoted to focus more on revenue growth. We'll continue to invest where we will realize the greatest benefit, including: • Optimizing marketing efforts to better target profitable prospects. Identifying unmet customer needs, then addressing them in the moment with digital nudges and personalized offers. • • Despite recent market headwinds, Auto and Home Lending delivered a return on equity of 17% and 15%, respectively, aver- aged over the last five years. While the acquisition of First Republic's mortgage portfolio helped bolster Home Lending returns last year, CCB's mortgage business was key to enabling the transaction. #1 Predicting in real time the likelihood of fraud to better protect customers and the firm. ciency of our sales force through lead management and propensity models. Supporting specialists with Al advance- ments like call prediction, real-time insights and intelligent routing to drive customer and employee satisfaction. PROTECTING OUR CUSTOMERS AND THE FIRM Risk management is core to our culture and a key competitive advantage, helping us build trust and providing security to customers. We are focused on protecting shareholders, customers and the firm by maintaining our fortress balance sheet, strong controls environment and through- the-cycle decision-making approach. CULTIVATING TALENT ACQUIRING FIRST REPUBLIC In the midst of widespread instability in the banking sector, it was the strength and breadth of our franchise and the dedication of thousands of employees that enabled us to complete the acquisi- tion of virtually all of First Republic's assets in one weekend. We had long admired First Republic's capabilities and culture of client service, which complement our existing affluent 6 Excluding loan loss reserves. CONSUMER & COMMUNITY BANKING 65 strategy. We already serve customers across the wealth spectrum, but the acquisition will help us deepen relation- ships with the affluent segment. In 2023, we prioritized stabilizing First Republic's existing business. We retained the vast majority of customers, and deposits have increased approximately 20% since the acquisition. While we are on track against key integration milestones, 2024 will be critical as we aim to largely complete integration efforts by year-end. 2024 LOOK AHEAD In Auto and Home Lending, our objective is not market share but to be there for cus- tomers during key moments and to create franchise value while continuing to maxi- mize the strength of the firm's balance sheet, capital and liquidity. Given the cycli- cal nature of both businesses, we manage returns on a through-the-cycle basis. Macro factors Increasing the productivity and effi- The work we do matters to customers, communities and the economy overall. Our goal is always to attract and retain great talent and create a culture where every- one's voice matters. We help employees build a long-term career at the firm and have a workforce that reflects the commu- nities we serve. Our high-performance culture rewards the hard work, heart and humanity that our more than 140,000 employees deliver every day. All of this leads to the best business outcomes. • SECURED LENDING The macro environment going forward will likely look very different from 2023. While we anticipate the Federal Reserve will lower rates this year, the trajectory is still uncertain. Lower rates will be a headwind for deposit margins but a tailwind for businesses such as Home Lending. The diversification of our franchise provides natural offsets and hedges and creates resiliency in earnings and performance. #1 in total combined U.S. credit and debit payments volume gross marketing to generate 10 million new credit card accounts and deliver benefits to existing cardholders. The continued demand for our leading products has fueled portfolio growth, enabling us to deliver more value and drive engage- ment with our customer base. In 2023, we focused on enhancing our Card product continuum to effectively serve the unique needs of each customer segment and: Launched Chase Freedom RiseSM for younger, new-to-credit customers, which has shown strong adoption using our branches as its primary distribution. • Launched DoorDash Rewards Mastercard®, adding a new strategic partner to our co-brand portfolio. ⚫ Scaled Ink Business Premier SM, launched in late 2022, to grow share with small businesses. • Continued to enhance the Sapphire value proposition by opening lounges in five airports to date and leveraging the travel, dining and shopping experiences we're building in Connected Commerce. #1 #1 banking portal in the United States5 SCALING GROWTH BUSINESSES In Connected Commerce and Wealth Management, we have the assets to win and outsized opportunity to grow to what we view is our fair share, given the breadth of CCB relationships. These busi- nesses are natural adjacencies to banking and credit card, with scale and distribu- tion that will fuel their growth. Auto and Home Lending Connected Commerce • Scaling Travel. We are a top 5 consumer leisure travel provider with $10 billion in booked volume last year, up more than 25% from 2022. We've just relaunched ChaseTravel.com to help customers dream, discover and book travel, including a new collection of more than 600 of the world's finest hotels. Expanding Shopping through Chase Offers. In 2023, we generated more than $8 billion in attributed spend volume, up over 30% from 2022. We're accelerating growth by launching Chase Media Solutions SM, a new digital media business aimed at merchants that allows them to target and connect with Chase customers. • Innovating payments and lending capabilities. To provide customers with innovative, convenient ways to pay and borrow, last year we began to roll out Pay in 4SM, which has scaled to more than 20 million customers. We also saw more than 50% year-over-year growth in card-linked installment originations through My Chase Plan®. Wealth Management In 2023, we grew client investment assets by 25% to $800 billion before accounting for the First Republic acquisition. In total, we ended the year with $950 billion in assets, up $450 billion since 2019, as we close in on our goal of reaching $1 trillion in assets under supervision. We now have 2.5 million client relationships - up 60% from 2019 - with a record 120,000 first- time investors in 2023. This momentum stems from the invest- ments we've made in products, channels and talent in the last four years since we established J.P. Morgan Wealth Management. In 2023, we: • Added more than 400 total advisors, ending the year with nearly 5,500 on a path to 6,000. • Scaled Wealth Plan, an omnichannel financial planning experience that customers start digitally and can finish with an advisor. Customers have created more than 1 million financial plans since the experience launched in December 2022. 44 64 CONSUMER & COMMUNITY BANKING We continue building out a powerful two- sided platform to connect Chase custom- ers with top brands, helping them book travel, discover new dining experiences and save money while shopping. We expect to drive approximately $30 billion in volume and about $2 billion in revenue through the platform in 2025. We've nearly doubled volume over two years, driving more than $18 billion in 2023. Going forward, we're focused on: We are rigorous in monitoring our portfo- lios at a granular level using multiple data sources to assess direct risk and the overall health of consumers and small businesses. Based on what we're seeing, consumers and small businesses both still remain generally healthy. Although consumers have largely spent the excess cash reserves built up from the fiscal response to the pandemic, balance sheets remain strong. Spending on a per account basis is largely flat year-over- year. Delinquencies played out as expected in 2023, and credit card losses should fully normalize later this year. My focus will be on driving synergies across our lines of business, accelerating our investments in growth and innova- tion, and optimizing our resources across the firm. Priorities include harnessing data and modernizing our technology infrastructure so we can apply artificial intelligence (AI) to our businesses. This will help identify efficiencies and areas of opportunity. I also want to make sure we continue to manage and deploy capital in ways that best serve our clients, particu- larly when they need it most. The banking industry is facing an unprec- edented barrage of untested and unstud- ied proposed regulations and legislation targeting multiple aspects of our busi- ness. The combined impact of all of these – Basel III, Regulation II (Debit Card Interchange Fees), overdraft and late fee changes, the Consumer Financial Protec- tion Bureau's Sections 1033 and 1071, and the Credit Card Competition Act - will meaningfully disrupt the economics of consumer financial products and services. This level of intervention will lead to some combination of the following: Our payments capabilities also continue to strengthen and advance as we priori- tize innovation and resiliency. We are unique in that we can compete with fin- techs on customer experience and digital solutions while also offering the stability, expansive network and services of a global bank. Technology is reshaping the financial services landscape, and we are channel- ing its transformative power. Among our efforts, we are already using Al to onboard customers faster, combat fraud and serve up more insights to clients. We are pushing into new markets both at home and internationally. Whether it's growing our presence in emerging mar- kets, deepening our relationships with multinational corporations, or expanding our U.S. branch network and wealth man- agement business, our strategy is guided by a commitment to clients, communities and long-term value creation. The leadership positions we have today are the result of hard work and investment over many years. We know also how hard it is to stay ahead of the pack. My promise to you, our shareholders, is that we will not be complacent. We will stay humble and hungry and strive always to be the best, most respected financial firm in the world. Jenny Daniel E. Pinto President and Chief Operating Officer, JPMorgan Chase & Co. COMMERCIAL & INVESTMENT BANK 67 In January 2024, we announced an excit- ing new chapter in our decade-long growth story. The decision to bring together the firm's major wholesale businesses to form the Commercial & Investment Bank continues a journey we have been on for a while as we seek to better support clients from their early stages of growth through to international expansion, acquisitions and beyond. The new combined business has the scale, business diversity and financial firepower to offer complete solutions across bank- ing, trading, payments and custody to middle market businesses, global compa- nies and governments in more than 100 markets. We are deeply indebted to Daniel Pinto, who built the Corporate & Investment Bank over the last 12 years with leader- ship positions across products and regions 12. In his time as CEO, the CIB grew revenue from $34 billion in 2011 to $49 billion in 2023 and increased net income by more than 75% during the same period, and its Investment Banking and Markets businesses have been #1 fran- chises for over a decade ¹². In March, teams across our Consumer Banking, Private Banking, Commercial Banking and Investment Banking busi- nesses joined forces to deliver the firm's full support to the venture ecosystem in the aftermath of the regional banking tur- moil. We are now exploring new ways to better serve this community, including tapping opportunities in the booming pri- vate markets so that we can compete effectively in this rapidly evolving area. It is a privilege to lead this remarkable business, and we are thrilled about the opportunities still to come. But let us first reflect on the key events and highlights of our performance in 2023. In 2023, the CIB generated net income of $14 billion on $49 billion in revenue, mir- roring 2022's solid performance but down from 2021's record highs. Strong trading results and record years for our deposit- taking businesses cushioned the impact of industrywide weakness in investment banking activity, underscoring the bene- fits of our diversified business model. The year included central banks hiking rates at the fastest pace in decades, a second year of war in Ukraine and the outbreak of conflict in the Middle East, the collapse of several U.S. regional banks and recession in parts of Europe. Throughout, J.P. Morgan offered its expertise and balance sheet, helping companies, financial institutions and governments weather the storm. During the regional bank turmoil and resulting economic stress, the firm helped shore up the financial system and the economy, stepping in with bil- lions of dollars in liquidity to help banks, their clients and investors navi- gate the crisis. This was complemented by the firm helping to raise $155 billion for financial institutions in 2023. Worldwide investment banking activity was hit by the uncertain economic out- look and market conditions. Industry- wide fees shrank to a 10-year low¹, and dealmaking remained subdued, causing our own investment banking revenue to dip slightly, to $6.2 billion from $6.5 billion in 2022. Even so, the business maintained its #1 ranking in global investment banking fees with a wallet share of 8.8%¹. We also ranked #1 in debt capital markets, #2 in mergers and acquisitions (M&A), and rose to #1 in equity capital markets¹. Our M&A franchise advised on nearly 350 deals totaling more than $700 bil- lion in volume¹, including some of the year's largest announced transactions: the $42 billion separation of Johnson & Johnson's consumer health business, agricultural supplier Viterra's $17 billion merger with U.S. oilseed and grain processor Bunge, and sandwich chain Subway's $10 billion sale to Roark Capital, one of the biggest transactions in fast food history. A decline in M&A dealmaking and the higher interest rate environment led to subdued debt capital markets and a drop in our debt underwriting fees to $2.6 billion in 2023 compared with $2.8 billion in 2022. A standout deal was the $31 billion bond deal for Pfizer to fund its acquisition of cancer drug pioneer Seagen, in which the firm had a lead role. In 2023, our equity underwriting fees were up 11% compared with 2022, and we gained market share year-over-year¹. While market uncertainty dented confi- dence in initial public offerings (IPO), the franchise led two of the year's biggest offerings, including the $5 billion IPO of British chip designer Arm Holdings and consumer health company Kenvue's $4 billion debut. It was another strong year for our Markets business, which generated $28 billion in revenue. Some of the uncertainty that plagued investment banking activity kept trading desks busy as clients hedged and positioned them- selves accordingly. Fixed Income Markets revenue was up 1% from 2022, driven by the Securitized Products Group and Credit, mainly offset by normalization in Currencies & Emerging Markets, while Equity Markets revenue dipped after a relatively strong performance in 2022. Clients also voted J.P. Morgan the #1 global research firm in Institutional Investor's annual survey for the fourth year in a row. Our analysis of economies and markets, including research on some 5,200 companies across more than 80 countries, is particularly sought after during turbulent times. CIB Payments reported a record $9.3 billion in revenue in 2023, up from $7.6 billion in 2022, as it benefited from the higher interest rate environment. 68 COMMERCIAL & INVESTMENT BANK 1 Dealogic as of January 2, 2024 2 Coalition Greenwich Competitor Analytics (preliminary for FY23). Market share is based on JPMorgan Chase's internal business structure and revenue. Ranks are based on Coalition Index Banks. OUR PERFORMANCE IN 2023 In 2023, we made significant strides in key areas: I am equally thrilled to spend more of my time in my role as President and Chief Operating Officer, helping Jamie with firmwide, strategic priorities that will provide growth and opportunities for years to come. As we integrate these top-notch fran- chises, I am delighted to hand the keys of this incredible organization to Jenn Piepszak and Troy Rohrbaugh. They are exceptional leaders in every way, and I know they will continue to work hard each day, leading our employees and serving our clients with heart, integrity and excellence. • Fewer financial products and services available, and the remaining ones will become more expensive and harder to access, especially for lower-income consumers. ⚫ Less investment and innovation in the financial services industry, leading to an erosion of the customer experience. More consolidation across the industry, which will limit consumer choice. • More financial activity handled by nonbanks outside of the regulatory perimeter, increasing risk for consumers. Of course, we will comply with the final rules and regulations and are relatively well-positioned to do so. However, consumers and small businesses will likely bear the largest burden. Our hand We continue to operate from a position of strength with a relentless focus on the customer, a proven strategy and the best team. We recognize headwinds on the horizon and will adapt accordingly, taking a through-the-cycle approach to manag- ing our business. Moving forward, we'll continue to: • ⋅ . Execute with excellence and a focus on efficiency and flexibility as the environ- ment around us changes. Engage with regulators on how current proposals will negatively impact consumers and the industry. Reshape our business where necessary in response to new regulations, balanc- ing impacts to shareholders, customers and the communities we serve. I remain very confident about the future of our franchise, yet approach the oppor- tunities and challenges we'll face with great humility. Marianne Marianne Lake CEO, Consumer & Community Banking 66 66 CONSUMER & COMMUNITY BANKING Commercial & Investment Bank When Jamie asked me to lead a new orga- nization 12 years ago, I was thrilled. The firm was combining its traditional Invest- ment Bank with the Treasury & Securities Services division. The rationale was clear. The merger would create a massive franchise encom- passing the industry's most diverse and comprehensive solutions for the world's largest and most prominent companies, governments and institutions. From capi- tal raising and M&A advice to payments, trading and custody, the combined fran- chise would enable us to deliver a full range of products and solutions to clients around the world. As others retrenched, we believed growth would come from being global and diver- sified, having scale and providing a com- plete client offering. So we merged two divisions, identified gaps and invested in global capabilities. To this day, I believe the decisions we made then set us up for the success that we've had for the last decade. The proof is in the revenue, returns, rankings and market share that we've discussed with you over the years. This January, we announced the latest evolution of our corporate structure by merging two divisions once again: Com- mercial Banking (CB) with the Corporate & Investment Bank (CIB). Regulatory environment #1 U.S. credit card issuer based on sales and outstandings4 A little over half of our annual investment is focused on product development, help- ing ensure we have the best products, 5 #1 most-visited banking portal in the U.S. (Chase.com) based on Similarweb. 1 JPMorgan Chase Exhibits Strength in Both Efficiency and Returns When Compared with Large Peers and Best-in-Class Peers (page 14) 37 Represents AUM in a strategy with at least one listed female and/or diverse portfolio manager. "Diverse" defined as U.S. ethnic minority. 36 Source: iMoneynet. 35 Source: Company filings and JPMorgan Chase estimates. Rankings reflect publicly traded peer group as follows: Allianz, Bank of America, Bank of New York Mellon, BlackRock, Charles Schwab, DWS, Franklin Templeton, Goldman Sachs, Invesco, Morgan Stanley, State Street, T. Rowe Price and UBS. JPMorgan Chase ranking reflects Asset & Wealth Management client assets, U.S. Wealth Management investments and new-to-firm Chase Private Client deposits. 34 Percentage of active mutual fund and active ETF assets under management in funds rated 4- or 5-star: Mutual fund rating services rank funds based on their risk adjusted performance over various periods. A 5-star rating is the best rating and represents the top 10% of industry-wide ranked funds. A 4-star rating represents the next 22.5% of industry-wide ranked funds. A 3-star rating represents the next 35% of industry-wide ranked funds. A 2-star rating represents the next 22.5% of industry-wide ranked funds. A 1-star rating is the worst rating and represents the bottom 10% of industrywide ranked funds. An overall Morningstar rating is derived from a weighted average of the performance associated with a fund's three-, five and ten-year (if applicable) Morningstar Rating metrics. For U.S.- domiciled funds, separate star ratings are provided at the individual share class level. The Nomura "star rating" is based on three-year risk-adjusted performance only. Funds with fewer than three years of history are not rated and hence excluded from these rankings. All ratings, the assigned peer categories and the asset values used to derive these rankings are sourced from the applicable fund rating provider. Where applicable, the fund rating providers redenominate asset values into U.S. dollars. The percentage of AUM is based on star ratings at the share class level for U.S.-domiciled funds, and at a "primary share class" level to represent the star rating of all other funds, except for Japan, for which Nomura provides ratings at the fund level. The performance data may have been different if all share classes had been included. Past performance is not indicative of future results. 60 33 Source: Euromoney. 32 AUM only for 2005. Prior period amounts have been restated to include changes in product categorization. 31 Traditional assets includes Equity, Fixed Income, Multi-Asset and Liquidity AUM Brokerage, Administration and Custody assets under supervision. 30 In the fourth quarter of 2020, the Firm realigned certain wealth management clients from AWM to CCB. Prior-period amounts have been revised to conform with the current presentation. #1 29 Percentage of active mutual fund and active ETF assets under management in funds ranked in the 1st or 2nd quartile (one, three and five years): All quartile rankings, the assigned peer categories and the asset values used to derive these rankings are sourced from the fund rating providers. Quartile rankings are based on the net-of-fee absolute return of each fund. Where applicable, the fund rating providers redenominate asset values into U.S. dollars. The percentage of AUM is based on fund performance and associated peer rankings at the share class level for U.S.-domiciled funds, at a "primary share class" level to represent the quartile ranking for U.K., Luxembourg and Hong Kong SAR funds and at the fund level for all other funds. The performance data may have been different if all share classes had been included. Past performance is not indicative of future results. "Primary share class" means the C share class for European funds and Acc share class for Hong Kong SAR and Taiwan funds. If these share classes are not available, the oldest share class is used as the primary share class. Due to a methodology change effective September 30, 2023, prior results include all long-term mutual fund assets and exclude active ETF assets. 28 Aligns with the affordable housing component of the Firm's $30 billion racial equity commitment. 27 London Stock Exchange Group, FY23. 26 S&P Global Market Intelligence as of December 31, 2023. 25 Includes gross revenues earned by the Firm that are subject to a revenue sharing arrangement between CB and the CIB for Investment Banking and Markets' products sold to CB clients. This includes revenue related to fixed income and equity markets products. 24 New relationships (gross) exclude impact of First Republic acquisition. 23 Data in 2005 column is as of 12/31/2006. 2 22 Coalition Greenwich FY23 Competitor Analytics (preliminary). Rank is based on JPMorgan Chase's internal business structure and revenue and Coalition Index Banks for Securities Services. 3 5 4 2023 figure is as of 3023. 3 2 1 2007 and 2010 sourced from WorldBank.org annual GDP publication. 2023 is calculated using JPM Research forecasts. Figures are represented in 2015 prices. Consists of cash assets and Treasury and agency securities. Size of the Financial/Sector Industry (page 39) 5 Capital returned to common stockholders includes common dividends and net repurchases. 4 2005-2012 reflect cash and cash due from banks and investment securities. 3 Includes eligible High Quality Liquid Assets (HQLA) as defined in the liquidity coverage ratio (LCR) rule and unencumbered marketable securities, such as equity and debt securities, that the Firm believes would be available to raise liquidity including excess eligible HQLA securities at JPMorgan Chase Bank, N.A. that are not transferable to nonbank affiliates; for December 31, 2023 and 2022, the balance includes eligible end-of-period HQLA as defined in the LCR rule, issued December 19, 2016. For December 31, 2017-2021, the balance includes average eligible HQLA. Periods prior to 2017 represent period-end balances. December 31, 2016 and 2015 balances are under the initial U.S. rule approved on September 3, 2014. The December 31, 2014 amount is estimated prior to the effective date of the initial rule, and under the Basel III liquidity coverage ratio (Basel III LCR) for December 31, 2013. Basel III Transitional rules became effective on January 1, 2014; prior-period CET1 data is based on Basel I rules. As of December 31, 2014, the ratios represent the lower of the Standardized or Advanced approach calculated under the Basel III Fully Phased-In basis. 2 1 Tangible common equity 2005-2007 reflects common stockholders' equity less goodwill and other intangible assets. Our Fortress Balance Sheet (page 15) Given comparisons are at the business segment level, where available; allocation methodologies across peers may be inconsistent with JPM's. Best-in-class GSIB ROTCE represents implied net income minus preferred stock dividends of the comparable business segments of JPM GSIB peers, when available, or of JPM GSIB peers on a firmwide basis when there is no comparable business segment: Bank of America Consumer Banking (BAC-CB), Bank of America Global Banking and Global Markets (BAC-GB & GM), Wells Fargo & Company Commercial Banking (WFC-CB) and Morgan Stanley Wealth Management & Investment Management (MS-WM & IM). WFC-CB is the only GSIB peer to disclose a comparable business segment to Commercial Banking. Best-in-class all banks ROTCE represents implied net income minus preferred stock dividends of the comparable business segments of JPM peers, when available, or of JPM peers on a firmwide basis when there is no comparable business segment: Bank of America Consumer Banking (BAC-CB), Bank of America Global Banking and Global Markets (BAC-GB & GM), Wells Fargo & Company Commercial Banking (WFC-CB) and Morgan Stanley Wealth Management & Investment Management (MS-WM & IM). Best-in-class peer overhead ratio represents the comparable business segments of JPMorgan Chase (JPM) peers: Capital One Domestic Card and Consumer Banking (COF-DC & CB), Bank of America Global Banking and Global Markets (BAC-GB & GM), Fifth Third Bank (FITB), Northern Trust Wealth Management (NTRS-WM) and Allianz Group (ALLIANZ-AM). Bank of America Corporation (BAC), Citigroup Inc. (C), The Goldman Sachs Group, Inc. (GS), Morgan Stanley (MS) and Wells Fargo & Company (WFC). Managed overhead ratio = total noninterest expense/managed revenue; revenue for GS and MS is reflected on a reported basis. 6 4 Top 50 fund AUM data per Sovereign Wealth Fund Institute (SWFI). 21 Nilson, Full Year 2023. 19 Based on third-party data. Footnotes 59 April 8, 2024 Chairman and Chief Executive Officer Jamie Dimon Гам Ром Finally, we sincerely hope to see the world on the path to peace and prosperity. as a business, - Thank you for your partnership. as a bank and as a community investor- - as I am. I hope shareholders and all readers have gained a deeper understanding of what it takes to be an "endgame winner" in a rapidly changing world. More important, I hope you are as proud of what we have achieved I would also like to express my deep gratitude to the 300,000+ employees, and their families, of JPMorgan Chase. Through these annual letters, and respect for the tremendous character and capabilities of the management team who got us through the good times and the bad times to where we stand today. And I recognize that we all stand on the shoulders of many others who came before us in building this exceptional company of ours. an extraordinary journey. I can't even begin to express my heartfelt appreciation and it's been - It's been 20 years since the Bank One-JPMorgan Chase merger In Closing Client Franchises Built Over the Long Term (page 11) 20 The Market Share number represents US dollar payment instructions for direct payments and credit transfers processed over Society for Worldwide Interbank Financial Telecommunications ("SWIFT") in the countries where J.P. Morgan has sales coverage. Note: figures may not sum due to rounding 2 18 Institutional Investor. 17 Coalition Greenwich Competitor Analytics (preliminary for FY23) reflects global firmwide Treasury Services business (CIB and CB). Market share is based on JPMorgan Chase's internal business structure, footprint and revenue. Ranks are based on Coalition Index Banks for Treasury Services. 16 Firmwide Payments revenue metrics exclude the net impact of equity investments; 2005 data represents Treasury Services firmwide revenue only. All other periods include Merchant Services revenue. 15 Client deposits and other third-party liabilities pertain to the Payments and Securities Services businesses. 14 Dealogic as of January 2, 2024, excludes the impact of UBS/CS merger prior to the year of the acquisition (2023). 13 Coalition Greenwich Competitor Analytics (preliminary for FY23). Market share is based on JPMorgan Chase's internal business structure and revenue. Ranks are based on Coalition Index Banks for Markets. 2006 rank is based on JPMorgan Chase analysis. 12 Experian Velocity data as of FY23. Reflects financing market share for new and used loan and lease units at franchised and independent dealers. 11 Inside Mortgage Finance, Top Owned Mortgage Servicers as of 4Q23. Represents users of all mobile platforms who have logged in within the past 90 days. 9 8 Represents users of all web and/or mobile platforms who have logged in within the past 90 days. Represents GPCC loans outstanding, which excludes private label, American Express Company (AXP) Charge Card, Citi Retail Cards, and Commercial Card. Based on loans outstanding disclosures by peers and internal JPMorgan Chase estimates. 7 6 Represents general purpose credit card (GPCC) spend, which excludes private label and Commercial Card. Based on company filings and JPMorgan Chase estimates. 5 Digital non-card payment transactions includes outflows for ACH, Bill Pay, PayChase, Zelle, RTP, external transfers, and digital wires, excluding Credit and Debit card sales. 2005 is based on internal JPMorgan Chase estimates. 4 Total payment volumes reflect Consumer and Small Business customers' digital (ACH, Bill Pay, PayChase, Zelle, RTP, external transfers, digital wires), non-digital (non-digital wires, ATM, teller, checks) and credit and debit card payment outflows. Barlow Research Associates, Primary Bank Market Share Database. Rolling 8-quarter average of small businesses with revenues of more than $100,000 and less than $25 million. 2023 results include First Republic. Barlow's 2005 Primary Bank Market Share is based on companies with revenues of more than $100,000 and less than $10 million. Federal Deposit Insurance Corporation (FDIC) Summary of Deposits survey per S&P Global Market Intelligence applies a $1 billion deposit cap to Chase and industry branches for market share. While many of our branches have more than $1 billion in retail deposits, applying a cap consistently to ourselves and the industry is critical to the integrity of this measurement. Includes all commercial banks, savings banks and savings institutions as defined by the FDIC. 3 1 Certain wealth management clients were realigned from Asset & Wealth Management (AWM) to Consumer & Community Banking (CCB) in 4Q20. 2005 and 2013 amounts were not revised in connection with this realignment. 5 10 Based on 2023 sales volume and loans outstanding disclosures by peers (AXP, Bank of America Corporation, Capital One Financial Corporation, Citigroup Inc. and Discover Financial Services) and JPMorgan Chase estimates. Sales volume excludes private label and Commercial Card. AXP reflects the U.S. Consumer segment and JPMorgan Chase estimates for AXP's U.S. small business sales. Loans outstanding exclude private label, AXP Charge Card, Citi Retail Cards and Commercial Card. Card loans outstanding market share has been revised to reflect a restatement to the 2022 reported total industry outstandings disclosed by Nilson, which impacts annual share growth in 2023. 6 We've added more than 650 new branches in the last five years, by far the most of any bank in the U.S. We're doubling down on that investment and will add 500+ branches over the next three years. The result is a significantly younger branch network, which creates embedded growth that already has driven share gains and will continue to do so for years to come. Newer or "unseasoned" branches represent more than $150 bil- lion in incremental deposit upside as they mature. At the same time, we are consoli- dating older branches in certain markets in response to shifting customer behavior. Branches remain the hub for our local team of experts - over 50,000 bankers, advisors and business relationship managers - and a key distribution channel for all parts of the firm. We continue to optimize our network of over 4,800 branches as we aim to be within a 10-minute drive for 70% of the U.S. population. This will help us grow share in major metropolitan areas like Boston, Philadelphia and Washington, D.C., as well as states with mostly rural popula- tions such as Alabama and Iowa, where we are also expanding our presence. We extended our #1 position in 2023 with an 11.3% deposit market share, up 40 basis points from 2022. Excluding First Republic, share growth was up 10 basis points. Since 2019, we've increased our share by 220 basis points. We'll continue to drive growth by expanding branches and evolving products to meet customer needs by segment. Consumer Banking Our momentum is driven by successful execution across all lines of business in CCB. We're the clear market leader in Consumer Banking, Business Banking and Card and continue to grow. EXTENDING OUR #1 POSITION ACROSS INDUSTRY-LEADING BUSINESSES While we recognize that favorable macro conditions contributed to overearning in net interest income and credit, we still out- performed as we delivered strong returns and grew market share across businesses. With a 38% return on equity, we exceeded our 25% target for the third straight year and would have done so even when nor- malized to reflect through-the-cycle credit and rate assumptions. Net income was $21.2 billion, up 42% over 2022. Revenue of $70.1 billion was up 28% from 2022, and CCB's overhead ratio was 50%. Average deposits were $1.1 trillion, and although down 3% from 2022, we outperformed the industry average. Average loans were up 20% over the prior year to $526 billion, including the First Republic acquisition. DELIVERING FINANCIAL PERFORMANCE THAT IS CONSISTENTLY BEST-IN-CLASS ratings across branch and digital chan- nels, while our complaint rate per account is down nearly 10% year-over- year. Customer attrition is below historic levels, and CCB's overall net promoter score remains very healthy. 3 Reflects consumers and small businesses that have relationships with two or more CCB lines of business. 2 Unique families with primary and joint account owners for open and funded accounts. 1 Defined as average sales debit active accounts. 62 CONSUMER & COMMUNITY BANKING 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 Once we onboard a customer to the fran- chise, we focus on earning the right to deepen that relationship and serve more of their financial needs. Last year was a banner year for deepening as we ended 2023 with over 24 million multi-line of business (LOB) customers - up 9% from 2022 and 30% from 2019³. We have prioritized growing multi-LOB relation- ships as it helps us address more of our customers' needs while driving higher retention and engagement with our prod- ucts and services. We constantly focus on improving the customer experience, which we measure in many ways. We're proud to have all-time-high satisfaction Our branches remain a critical touchpoint as over 900,000 people walk into one every day. We know being local matters and that customers increasingly value personal interaction and advice. In 2023, over 2 million more customers met with a banker than in 2022. We're engaging customers with our prod- ucts and services and delivering seamless experiences across digital and branch channels. Our digital banking platform grew to nearly 67 million active custom- ers, up 28% since 2019. Once customers begin to use Chase.com and the Chase mobile app, we make it easy to help them save for the future, make small or big purchases (including a car or home), plan for retirement or a dream vacation, or find the perfect restaurant for a night on the town. ing customers are up 18%, Business Banking clients are up 41% and Card accounts are up 30%¹. -67% HOME LENDING MORTGAGE ORIGINATIONS (+21% We started 2023 with a goal of maintain- ing primary bank relationships and cap- turing money in motion, and we did both. We retained over 95% of our primary bank customers and succeeded in deep- ening with investments and an enhanced, higher-yield product set - including competitive-rate CDs and the new J.P. Morgan Premium Deposit account. As a result, we successfully captured more than 80% of yield-seeking flows in 2023. Business Banking Loans held by nonbank entities per the FRB Z.1 Financial Accounts of the United States. #1 primary bank for U.S. small businesses #1 in U.S. retail deposit market share #1 #1 CHASE VISA ink. BARRETT CONNECT D. BARRETT D. BARRETT +30% BUSINESS PREMIER D. BARRETT SAPPHIRE PREFERRED freedom CONSUMER & COMMUNITY BANKING 63 4 Card outstandings market share has been revised to reflect a restatement to the 2022 reported total industry outstandings disclosed by Nilson, which impacted annual share growth in 2023. We drove growth by leveraging our marketing capabilities to get the right products in the right customers' hands. In 2023, we invested nearly $7 billion in In 2023, we extended our #1 position in credit card, with sales and outstandings market share up approximately 50 and 30 basis points, respectively, compared with 20194. Card Continuing to expand support for small business owners in underserved com- munities through special purpose credit programs, one-on-one mentoring and local events. Increasing banker capacity to better cover large clients, which drives higher retention, cross-product deepening and client satisfaction. In 2023, we added more than 350 bankers against our target of 1,000 incremental bankers. Rolling out value-added services like payroll, broadening our payment accep- tance suite with new offerings such as invoicing (currently in pilot) and launch- ing Tap-to-Pay, which enables mer- chants to accept card payments on their mobile devices. We offer small business owners a compre- hensive product suite to help them start, run and grow their businesses. We're #1 in small business primary bank share with 9.5% of a fragmented market and plan to grow by: 0 LOAN AND LEASE ORIGINATIONS We aim to be the bank for all, so tailoring products, services and experiences for each customer segment and community is central to our strategy. We're increasingly focused on supporting the financial health of customers and communities through digital and in-person resources, such as our nearly 150 dedicated Community Managers. We now have 16 Community Center branches and plan to open three more in 2024. 7 Methodology updated in 2022, previous years have been restated. BUSINESS BANKING CLIENTS After the pandemic, we accelerated the pace of customer acquisition while lower- ing attrition. Maintaining that momentum, we now serve over 82 million consumers and 6.4 million small businesses, up 11% and 37%, respectively, since 2019. We're driving that growth across businesses - during the same period, Consumer Bank- GROWING AND DEEPENING RELATIONSHIPS Our strategy is working as evidenced by our results last year. • Cultivating talent to build high- performing, diverse teams where culture is a competitive advantage. • Leveraging data and technology to deliver customer value and drive speed to market. Delivering financial performance that is consistently best-in-class. • CONSUMER BANKING CUSTOMERS 2019 TO 2023 GROWTH - Expanding our distribution (+18%) - Engaging customers with products and services they love and • consistent set of strategic priorities: In 2023, we remained focused on a I'm very proud to have co-led Consumer & Community Banking (CCB) for the past three years and am grateful to Jenn Piepszak for her partnership. When we took over this leading franchise, we established a strategic framework for continued, long-term success, and that framework guided CCB to deliver strong performance again in 2023. The evolving macro landscape means uncertainty on many fronts: the financial health of the consumer, the path of credit and interest rates, and the impact of new regulations. While the future will bring challenges, it will also create opportunities, and we've proved our ability to adapt and optimize. Consumer & Community Banking 61 10 Preqin, Dealogic, JPM Credit Research. 9 Inside Mortgage Finance and JPMorgan Chase internal data; consists of Top 50 Originators (Top 40 for 2007). NYSE + NASDAQ; excludes investment funds, ETF's unit trusts and companies whose business goal is to hold shares of other listed companies; a company with several classes of shares is only counted once. 8 U.S. money market fund investment holdings of securities issued by entities worldwide. Growing and deepening relationships by: +41% • Protecting our customers and the firm through a strong risk and controls environment. +60% 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 CREDIT CARD ACTIVE ACCOUNTS¹ WEALTH MANAGEMENT RELATIONSHIPS² AUTO It is an honor for both of us to lead this world-class franchise, and we are excited for the opportunities in front of us. We are global with capabilities at scale, and now combined with Commercial Banking, we have the ability to become even more client-centric. 13 Based on firmwide data using regulatory reporting guidelines prescribed by the Federal Reserve for US Title 1 planning purposes; includes internal settlements, global payments to and through third-party processors and banks, and other internal transfers. The consistent returns created by the scale and diversity of our franchise allow us to keep investing through economic cycles. Several risks remain. Economies are still adjusting to life after the pandemic and the injection of trillions of dollars in monetary and fiscal stimulus; geopolitical challenges continue to flare; and the competitive threat is intensifying. The outcome of these is inherently unknown - they could provide both headwinds and opportunities for our business. The start of 2024 has brought some early encouraging signs for investment banking activity but a more mixed outlook for our Markets business. LOOKING AHEAD We are investing to scale and enhance the resiliency of our core platforms and are pioneering new technologies to move faster and improve the client experience. ing experience for clients, speeding up and improving the accuracy of our Know Your Customer procedures, while in Investment Banking, the technology is helping cover- age teams to pinpoint when companies might need to tap the equity markets. Across the business, we are exploring use cases for artificial intelligence. In Markets, our Al-powered Client Intelligence plat- form is starting to use data from across the business to create recommendations based on client interactions, and our Prime Finance team is harnessing Al to better manage the inventory of securities we have on hand for clients while optimizing our balance sheet for capital efficiency. Elsewhere, Al has improved the onboard- Our products, services and reach coupled with incredible people and our winning culture make us especially hopeful about the future of our business. Investing for the future Adding approximately two years' worth of clients in just two months, with our team working around the clock for weeks to assist clients and open thousands of new accounts In 2023, we continued to help clients with their sustainability goals as well as scaling green solutions. Since 2021, the CIB has financed and facilitated $230 billion for green activities toward our firmwide target of $1 trillion by 2030, primarily by supporting clients with green bond underwriting and financing for renewable and clean energy. From financ- ing and capital raising to strategic advice, we are working closely with clients across industries as they aim to meet their own long-term sustainability targets. Capital for the climate With the acquisition of First Republic Bank and collapse of Silicon Valley Bank, we have a unique opportunity to expand our support for the Innovation Economy - the ecosystem of venture-backed companies, founders and investors, who rely on the private markets. In the past, these efforts were led largely by Commercial Banking. With our new combined franchise, we can now better serve this dynamic, fast- growing client base. We want to make clients-for-life out of the legions of tech companies and their founders by support- ing them from the earliest stages of growth up to IPO and beyond. Our Payments business moves nearly $10 trillion 13 each day, with capabilities to send payments in more than 120 curren- cies across 160 countries. We are future- proofing its platforms and investing to help businesses across industries, such as healthcare and e-commerce accept and make payments more seamlessly. In Securities Services, an increasing focus is to provide better data services to help investor clients improve the performance of their portfolios and the operational efficiency of their businesses. In 2023, we launched the first commercial offerings on our Fusion platform, giving clients access to their custody, fund accounting and middle office data via API or the cloud. We also rolled out a tool that helps clients gather, cleanse and organize ESG data from different sources. • Strong credit performance, with net charge-offs of 12 basis points Supporting the Innovation Economy: The collapse of Silicon Valley Bank in March of last year was a profound moment. Thousands of founders, compa- nies and investors needed to protect their liquidity and make payroll. Many came to us, and we were ready. Because of our focus and significant investments to serve the Innovation Economy (IE) over the past decade, we were prepared. Jenn 70 COMMERCIAL & INVESTMENT BANK Jennifer Piepszak Co-CEO, Commercial & Investment Bank Try Troy Rohrbaugh Co-CEO, Commercial & Investment Bank COMMERCIAL & INVESTMENT BANK 71 COMMERCIAL BANKING 2023 was a dynamic and complex year, marked by geopolitical tensions, stubborn inflation, rapidly rising interest rates and a regional banking crisis. Through it all, Commercial Banking (CB) served as a source of stability for our clients and communities and remained focused on executing our strategic priorities. Amidst this market disruption, our team rose to the occasion to support thousands of new clients, expand into key markets and accelerate growth across our busi- ness. CB's exceptional performance reflects the strength of our franchise, ongoing client focus, and sustained invest- ments in our platforms and capabilities: Record revenue of $15.5 billion, up 35% year-over-year, reflecting higher net interest income, client acquisition and expansion into new markets • Record net income of $6.1 billion, up 46% year-over-year, and a 20% return on equity • Record Payments revenue of $8.3 billion, a 45% increase year-over-year Gross Investment Banking revenue of $3.4 billion, a 14% increase year-over-year I'm incredibly proud of our outstanding operational and financial performance. Our team's steadfast commitment, con- sistent investments and market discipline drove our success. In 2023, we accelerated our strategy to support this important segment of our economy by: Our borrower and investor clients are on both sides of this growth, and we are well-positioned to serve the full range of their needs. We are growing our solution- agnostic credit strategy, deploying balance sheet where it makes sense for direct lending, in addition to our existing financ- ing and structured solutions. We are also enhancing our offering for asset managers and financial sponsors looking to deploy capital. As the private markets continue to evolve, we will remain a significant player with a goal of providing clients with a full range of financing options. Trading at scale Private capital markets 5 Coalition Greenwich Competitor Analytics (preliminary for FY23). Market share is based on JPMorgan Chase's internal business structure and revenue. Ranks are based on Coalition Index Banks for Markets. COMMERCIAL & INVESTMENT BANK 69 two businesses than ever before. In 2023, over $3 billion in gross Investment Bank- ing and Markets revenue and more than $8 billion in firmwide Payments revenue, almost half, came from Commercial Banking clients. With our extensive foot- print in the middle market, combined with our Investment Banking franchise, we are uniquely positioned to support middle market clients as they grow in size and complexity. At the same time, our biggest multinational and asset manager clients are navigating an increasingly complex set of challenges and need a banking partner with the scale, global reach and full-service offering to resolve them. With employees around the world supporting clients in more than 100 countries, the newly enlarged business is among the most complete institutional client franchises in the industry. Wherever companies are on their growth journey, the newly combined business will have the resources and coverage to help. PAYMENTS AND SECURITIES SERVICES Firmwide Payments revenue 7.11 ($ in billions) $10.4 2018 +76% $18.2 2023 6 Includes gross revenues earned by the firm that are subject to a revenue sharing arrangement between CB and the CIB for Investment Banking and Markets products sold to CB clients. This includes revenues related to fixed income and equity markets products. Refer to page 65 of the firm's 2023 Form 10-K for discussion of revenue sharing. Our trading business operates at huge scale. 4 Revenue reflects J.P. Morgan reported revenue. 11.4% #1 #1 In 2023, in the U.S. alone, it handled more than 42 billion client orders and helped investors buy and sell nearly $11 trillion in 12,000 equity securities. To capture market share, institutional trading needs to be easy and intuitive. We are investing to enhance the trading experience for clients across the life cycle of their trades, from onboarding to pre- trade services like research, execution, post-trade settlement and data services. We are investing heavily in the electronifi- cation of our credit business, bringing across some of the technology and approach behind our Equities business. Among other initiatives in 2023, J.P. Morgan launched a new algorithmic trading offering to U.S. Treasury investors to capture share in the world's most important bond market. As assets and international trade flows increase, we are modernizing platforms by moving to the cloud and increasing automation to handle greater volumes at lower cost. 12 2018 Securities Services revenue adjusted down by $0.1 billion to exclude the impact of past business simplification, exit actions and accounting changes. 11 2018 firmwide Payments revenue adjusted down by $0.2 billion for data processing accounting re-class. 9 Preqin 10 PitchBook 8 Coalition Greenwich Institutional Client Analytics. 2023 based on 3Q23 year-to-date analysis. 2023 Private markets - both credit and equity - have grown significantly over the past decade. The private credit market has grown nearly fourfold over the last 10 years to more than $1.6 trillion, while money raised in venture capital and pri- vate equity growth deals has more than doubled over the same period 10. $4.8 2018 $4.2 Securities Services revenue¹ ($ in billions) Being there for clients in all markets and conditions, however, demands a signifi- cant amount of capital. Although this is a headwind, the business continues to pro- vide solid returns, and we remain focused on the disciplined allocation of capital while preparing for updated U.S. capital requirements. Our strategy of being a complete counterparty is paying off, with our biggest institutional clients choosing to do more business with us. Accordingly, the bank's share of the institutional client wallet has grown from 11.1% in 2018 to 13.9% in 20238. 7 Firmwide Payments revenues (predominantly in the CIB and CB) includes certain revenues that are reported as investment banking product revenue in CB and excludes the net impact of equity investments. Hiring more than 200 experienced bankers and senior leaders across key markets +14% SELECT FINANCIAL HIGHLIGHTS $11.5 Expanding our IE presence in eight countries, including Australia, China, Germany, Ireland, Israel, Nordics and the United Kingdom 11.4% 2022 2021 72 COMMERCIAL & INVESTMENT BANK 1 In the third quarter of 2023, certain revenue from CIB Markets products was reclassified from Payments to Investment Banking. Prior period amounts have been revised to conform with current presentation. 2023 2022 2021 Given the challenges several key competi- tors faced in 2023, the banking landscape changed dramatically and greatly acceler- ated the expansion of our franchise. Moments that mattered $10.0 $4.2 $5.2 $15.5 $6.1 development financial institutions $240 million to community development projects Credit financing to support community 5 Barlow Research Associates. 6 London Stock Exchange Group. Developing powerful solutions: Our firm delivers end-to-end solutions to help our clients run their businesses more efficiently and fuel their growth. Through firmwide partnerships, CB offers customized capabilities, such as bundled services for startups and specialized payments offerings for segments like healthcare, real estate and government. These broad-based global offerings serve our clients through every stage of their life cycle. Delivering an exceptional experience: CB is making great progress to optimize our clients' journey across every touch- point, including faster onboarding times, streamlined documentation and intuitive, self-service tools. As an example, we've been able to reduce our onboarding time to under 48 hours for a number of new clients, and we're working to scale this experience. Informed by our clients' needs and expectations, we'll continue to invest in our operations and platforms to offer simple, efficient and digital-first experiences to our clients of all sizes. Multifamily Lender in the U.S.³ Middle Market, Market Penetration and Lead Share4 Emerging Middle Market, Primary Bank Market Share COMMERCIAL & INVESTMENT BANK Middle Market Syndicated Lender Focus on community impact CB has played an instrumental role in supporting the neighborhoods where we live and work. Our purpose-driven busi- ness helps to create an inclusive econ- omy, narrow the racial wealth gap and drive sustainable economic growth. We're a pivotal part of the firm's community impact, but our work is more than that - it's essential to uplifting the places we call home. In 2023 alone, CB extended more than $18 billion to help communities thrive, including: $6 billion to vital institutions, such as hospitals, governments and schools $3 billion in loans to emerging middle market businesses • $5 billion to create and preserve over 41,000 affordable housing units $580 million in New Markets Tax Harnessing the power of our data: CB has invested in tools and capabilities to harness the full power of our data. We've worked to combine our proprietary data with third-party sources to form an integrated, comprehensive data asset that enables us to better understand our clients' needs, manage risk and drive operational efficiency. 73 SPOTLIGHT ON NEW YORK CITY For over 200 years, JPMorgan Chase has proudly served clients and communities across New York City (NYC). CB supports over 7,000 clients in NYC and has extended nearly $9 billion in financing to affordable housing developers, vital institutions and local businesses since 2019. 2023 2022 2021 $3.7 $5.7 $1.2 $1.5 TOTAL REVENUE $2.2 MIDDLE MARKET EXPANSION TOTAL PAYMENTS REVENUE¹ ($ in billions) Acquiring First Republic Bank: JPMorgan Chase's acquisition of First Republic Bank (FRB) was another notable highlight of 2023. Given the overlap with CB, FRB offers a tremendous opportunity to Investing in platforms that deliver seamless digital experiences and inte- grated payments offerings specifically designed for startups and high-growth companies Providing tailored capabilities, such as early-stage venture lending and capital raising Establishing Startup and Climate Tech Banking teams to provide deep sector expertise $8.3 • 2021 2023 CB has supported The City of New York for more than 50 years, providing 60 NYC agencies with services, including lending, fraud prevention, treasury services, and more. MANHATTAN THE BRONX BROOKLYN QUEENS CB provided Bronx Pro Group and Services for the Underserved with a $51 million standby letter of credit to support the new construction of Melrose North. This development includes 170 units of affordable housing, improved energy efficiency and tenant amenities, and a youth training and employment center. 2022 Through a multimillion-dollar investment and a dedicated team, the firm is helping Carver Federal Savings Bank serve communities through its seven NYC branches, including four in Brooklyn. Founded in 1948, Carver is one of the NEW YORK CITY CB invested in $10.6 million of New Markets Tax Credit allocation to expand Urban Health Plan's Plaza Del Sol Family Health Center. This facility provides access to primary and specialty care, behavioral health, nutrition, telehealth, and social services, such as the Women, Infants and Children (WIC) program. Our future is bright By all measures, 2023 was a standout year with our success driven 100% by our people. I'd like to extend my heartfelt gratitude to my extraordinary CB col- leagues and partners across the firm whose unwavering commitment not only contributed to our performance but also supported our clients throughout this remarkable year. My continued confidence in our future reflects our proven strategy, as well as our commitment to being our clients' most important financial partner. An ambitious agenda awaits, and we're not standing still. To build upon our strong momentum, we'll remain disciplined as we accelerate our investments to drive our business forward. NET INCOME nation's largest Black-managed minority depository institutions and a community development financial institution. Market share5 Rank5 challenges of 2023 and previous market cycles. Our industry-leading growth of client assets is a testament to our unwav- ering commitment to delivering on our fiduciary responsibilities and dedication to serving clients' best interests. We are deeply grateful for this trust and will continue to strive for excellence in all we do, each and every day. This year we are integrating our major wholesale businesses Commercial Banking and the Corporate & Investment Bank. There are more connections between the invest in the markets to the decisions they make about their long-term retire- ment planning. Simultaneously, to assist our clients in navigating the intricacies of retirement, we offer robust strategies through our SmartRetirement solutions. 75 ASSET & WEALTH MANAGEMENT 2 For footnote, refer to page 60 footnote 29 in this Annual Report. 1 In the fourth quarter of 2020, the firm realigned certain wealth management clients from AWM to CCB. Prior periods have been revised to conform with the current presentation. 2023 2022 2021 2020 2019 Our dedication to research is at the heart of everything we do, from stock selection to unique market and asset allocation insights. For example, we deliver exclu- sive insights to our clients through our proprietary, industry-leading Eye on the Market and J.P. Morgan Guide to the Markets, viewed by hundreds of thou- sands of financial advisors and millions of clients every year. And we draw on the depth and breadth of our market and economic expertise to provide insights into investment themes to enable more confident portfolio decisions. Clients rely on us to help them distinguish the signals from the noise. 2018 2016 2015 2014 80% 94% 00 EMERGING MARKETS AND ASIA 95% U.S. 83% 2017 IMPRESSIVE RESULTS FOR SHAREHOLDERS Our success across our preeminent diver- sified investment and client franchises drives our consistent growth. This year, our total client assets grew to a record $5 trillion, our revenue to a record $20 bil- lion and our pre-tax income to a record $7 billion-resulting in a return on equity of 31%. These results underscore the power of a global, highly diversified platform with exceptional investment performance and dedicated client service. $26.1 DFAC 2 Dimensional US Core Equity 2 ETF Pre-tax Income Revenue $32.8 JEPI 1 JPMorgan Equity Premium Income ETF Total Assets Ticker No. Fund Name GLOBAL ACTIVE ETF RANKING $7B✓ $20B✓ Delivering Strong Results A Record Year Innovation forms the core of our business. Having launched our active exchange-traded fund (ETF) platform less than 10 years ago, we have emerged as a global leader – ranking #2 in AUM and net flows, led by having the #1, #3 and #5 largest actively managed ETFS Active ETFS and SMAS INVESTING FOR THE FUTURE And because preferences are often personal in nature, we are steadfast in focusing our stewardship on voting matters that maximize long-term share- holder value and good governance. With the increased prevalence of outsourcing proxy voting, by the end of 2024, generally we will have eliminated third-party proxy advisor voting recommendations from our internally developed voting systems. We believe these enhancements will allow companies to better understand our inde- pendent rationale regarding voting issues. J.P. Morgan's job to tell clients what to include or exclude inside their portfolio sectors or stock selection. Instead, we empower clients to guide us and drive their own decisions. I have never in my time running the AWM franchise found two clients alike in their needs, goals and risk tolerances for their assets. For a sovereign wealth fund or a first-time individual investor, investing is deeply nuanced in terms of volatility tolerances, income and distribution requirements, taxes, preferences and passions. The proprietary technologies we gained from our acquisitions of 55ip and OpenInvest, for example, enable us to combine over 600 different invest- ment strategies to create highly custom- ized portfolios in a smart, efficient way. We know our clients have a choice - not only in managers and investment styles but also in preferences around sectors or tilts and, where appropriate, in a tax- optimized way. We do not believe it is PERSONALIZATION, GOVERNANCE AND STEWARDSHIP 80% $5B ✓ 90% 85% $115 $176 $276 $389 $490 ($ in billions) RECORD 2023 FLOWS¹ We provide our clients with expertise and effective solutions to support them through all market cycles and prepare them for the future. Equipped with state- of-the-art technology and artificial intelli- gence (AI)-enhanced tools and capabili- ties, our advisors stand ready to guide our clients and deliver more personalized offerings from the first dollar they Achieving outstanding investment results is never easy, but after several years of extensive quantitative easing - which often led to undifferentiated asset moves in concert with one another - we are returning to a market that prioritizes fun- damentals in valuing companies and securities, giving us plenty of reasons to be optimistic about the future for our investors across asset classes. As a fiduciary, delivering strong, long- term investment performance is our fore- most priority. Approximately 80% of J.P. Morgan Asset Management assets under management (AUM) outperformed the peer median over a 10-year time period. This exceptional investment per- formance is an outcome of decades of refinement and involves close to 1,300 investment professionals along with one of the industry's largest research budgets, which enables us to actively cover nearly 2,500 public companies, with over 5,000 company visits annually. This has resulted in 93% of our equity assets outperforming their peers over the past decade. $61 STRONG INVESTMENT PERFORMANCE AND LEADING SOLUTIONS FOR CLIENTS - Nearly half a trillion dollars - $490 billion to be precise. That sum represents how much net new money clients entrusted to J.P. Morgan Asset & Wealth Management (AWM) last year. During times of financial crises or market uncertainty, J.P. Morgan shines even brighter as a port in the storm RECORD NEW CLIENTS AND FLOWS A landmark year setting the stage for future success Wealth Management Asset & COMMERCIAL & INVESTMENT BANK 74 Co-Head, Global Banking, Former CEO, Commercial Banking Douglas B. Petno and 2023 was no exception. The U.S. regional banking crises served as a stark reminder that banking and lend- ing are not to be treated as a commodity. As a reflection of this awareness, AWM drew an influx of client flows last year at a rate nearly twice that of our closest pub- licly listed competitor. $85 $74 $24 85% 84% 85% 82% 91% INTERNATIONAL 0 TOTAL EQUITIES Long-Term Funds AUM Outperforming Peer Median Over 10 Years² 2023 % of J.P. Morgan Equity INVESTMENT PERFORMANCE J.P. Morgan Asset Management Long-Term Funds AUM Outperforming Peer Median Over 10 Years² LONG-TERM FUNDS AUM OUTPERFORMING PEER MEDIAN 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 $49 86% 3 Represents assets held directly or indirectly on behalf of clients under safekeeping, custody and servicing arrangements. Net Income 3 JPMorgan Ultra-Short Income ETF J.P. Morgan market share ■Industry wallet ($ in billions) Investment banking wallet trend and J.P. Morgan market share and rank INVESTMENT BANKING We are not complacent about these lead- ership positions. The competitive land- scape for our businesses is intensifying, driven by both traditional banks as well as further growth of nonbank financial institutions. Core to our strategy is look- ing very closely at all areas of the busi- ness and pinpointing where there are weaknesses and opportunities to grow. Here are some of our target areas: J.P. Morgan has an exceptional blend of strengths that have continued to deliver value over time. The completeness of our products and services, talent, ongoing investments in digital technology and tools, client focus and fortress balance sheet have given the CIB strong share positions across almost all areas¹,2. SIZING UP THE OPPORTUNITIES AHEAD Securities Services, our fourth major line of business in the CIB, also had a record year, reporting $4.8 billion in revenue. Sitting adjacent to the industry's largest Markets business, it provides post-trade services to institutional asset-manager and asset-owner clients, providing safe- keeping, settlement and related services for securities in approximately 100 markets around the world. Since the CIB was formed in 2012, the Securities Services business has nearly doubled assets under custody from $17 trillion at the end of 2011 to $32 trillion at the end of 2023³. In recent years, investments in technology have enhanced the scale and resiliency of its platforms, enabling the business to grow revenue and secure major new mandates. As announced earlier this year, we're excited to bring together the strengths and capabilities of CB and the Corporate & Investment Bank. This strategic combi- nation further solidifies our strong part- nerships across wholesale banking and creates the most global, complete and diversified Commercial & Investment Bank in the world. With an incredible team, extraordinary client franchise, iconic brand and unmatched capabilities, one thing is abundantly clear: Our future is bright. CORPORATE RESPONSIBILITY 78 9.2% The U.K. has long been an important mar- ket for our firm. With over 22,000 employ- ees, our offerings have continued to grow with the 2021 launch of the Chase digital consumer bank and the expansion in the U.K. of our commercial banking, invest- ment banking and asset management businesses. While our presence has evolved, the country's economic landscape has experienced historic changes, with ongoing income inequality and nearly 22% of U.K. residents living in poverty. THE UNITED KINGDOM "We are providing support and coaching for promising new businesses, as well as for entrepreneurs still in the idea stage," she says. “Our JPMorgan Chase partnership helps us arm these socially and economi- cally disadvantaged women entrepreneurs with the processes and systems they need to succeed in their business ventures." Monica and her team have already helped launch 83 new businesses and are grow- ing 47 more, creating jobs and building individual and community wealth. We first worked with Monica Ray at CHCTDC, where she had served as the organization's executive director for more than two decades. Monica has devoted her career to her community, attracting investment to help improve Wards 7 and 8's low homeownership and high poverty and unemployment rates. After years of collaborating on CHCTDC initiatives and the opening of Chase's Community Center Branch in Skyland Town Center, Monica shared her vision about helping to launch a small business career and skills building incubator. Our impact in action • We partnered with Baltimore's Mayor's Office of Employment Development to launch our Baltimore Virtual Call Center, hiring 40 Baltimore-based cus- tomer service specialists and leaders. Working with the Greater Washington Partnership and Education Strategy Group and with support from local government leaders in D.C., Maryland and Virginia - we recommitted $5.4 million to the TalentReady initiative to support the preparation of high school students across the region for in-demand careers, building on our previous com- mitment that engaged more than 25,000 students across five school districts. - • In D.C., we provided $3 million to help launch the Congress Heights Community Training and Development Corporation's (CHCTDC) small business career and skills building incubator in Wards 7 and 8. We have pursued initiatives to address these disparities and lift up the region's residents and workforce. While the firm has operated in Greater Washington for more than 50 years, over the past decade we have made a concerted effort to advance our business footprint by opening new branches, hiring local employ- ees, lending to small businesses and con- tributing in other ways. We have intention- ally invested in areas where we can grow alongside communities and help residents achieve financial security, especially in Washington, D.C., and Baltimore, two cities with significant racial wealth divides. Our approach Landscape Landscape 8.8% 8.4% 7.8% The benefits of integration 2023 2018 $27.8 +42% $19.6 ($ in billions) Markets revenue and J.P. Morgan market share and rank MARKETS Source: Dealogic as of January 2, 2024 #1 #1 #1 (all years) (all years) #1 J.P. Morgan rank 2023 2022 2016-2019 average 2020-2021 average $66 $79 $112 $79 GREATER WASHINGTON $228B✓ Loans (EOP) the world - and show that working in lockstep with communities is critical to promoting a strong business environment. In Corporate Responsibility (CR), we put this philosophy into action by operating at the nexus of business, policy and commu- nity. We understand that complex prob- lems aren't solved with a single grant or meeting but rather require multifaceted solutions. This is why we have brought together our philanthropy, government relations, research and policy, sustainabil- ity and community engagement functions to tackle inclusive economic growth as one team. Our integrated model allows us to tap a wide-ranging set of tools and perspectives to address societal issues impacting our clients, customers and employees and drive favorable conditions for the firm's continued success. control over their investments and taxes. in the world (JPMorgan Equity Premium Income, JPMorgan Ultra-Short Income and JPMorgan Nasdaq Equity Premium Income). We persist in our efforts to innovate, expanding our offerings by launching 17 new solutions (12 U.S. and five UCITS) in the past year. We are equally enthusiastic about our separately managed account (SMA) platform. Acquiring 55ip enabled us to provide our clients with improved tax management and portfolio customiza- tion, and our clients now have greater Source: Morningstar as of February 29, 2024, excludes GBTC ($ in billions) ASSET & WEALTH MANAGEMENT 76 EOP End of period ✓ = record $10.8 JEPQ Since the acquisition, our AUM increased 16-fold in this area. JPMorgan Nasdaq Equity Premium Income ETF Flows Client Assets $490B✓ $5T✓ $10.8 MINT PIMCO Enhanced Short Maturity Active ETF 4 $22.5 JPST 5 Alternatives As a top 10 manager and investor, with more than $400 billion in assets and When families do well, we do well. When communities thrive, we thrive. Across the firm, we believe that the strength of our company is inextricably linked to the vitality of our communities. Corporate Responsibility 77 ASSET & WEALTH MANAGEMENT CEO, Asset & Wealth Management Mary Callahan Erdoes Hlavy 4 Coalition Greenwich. I am so proud of how we helped our clients and shareholders navigate the resources, opportunities and scale. and thought leadership are critical ele- ments. I am confident that our capabili- ties and commitment to future-focused investments, as well as enhancements using technology and Al, will bolster our ability to serve our clients and empower them to attain their future success. By achieving optimal results through these efforts, clients reward us with their flows, and future growth will follow. Furthermore, we hold a unique advan- tage that sets us apart from all of our competitors: Being part of JPMorgan Chase provides us with unmatched As I have said from the beginning of my tenure as CEO of AWM, our focus is on being the best in the industry, not the biggest. And by best, I mean the best performer for clients. Advice is not a simple commodity. Strong investment performance across a broad, diversified offering paired with best-in-class advice CONCLUSION A rigorously controlled environment To ensure scalable growth, we are committed to operational excellence from enhancing trades, client transac- tions and money movement to simplifying interactions and implementing robust controls and safeguards. Some of these efforts are being further enhanced using Al to streamline our processes, manage risk and make informed decisions to protect our clients. Additionally, these investments in our infrastructure help us - as fiduciaries - perform optimized stress testing of client portfolios on a consistent basis. J.P. Morgan Asset Management (China)'s headquarters in the heart of downtown Shanghai. 资产管理 摩根 in China dates back more than 100 years. 32% since the acquisition. We also com- pleted the acquisition of China Interna- tional Fund Management (CIFM), rebrand- ing it as J.P. Morgan Asset Management (China). We commemorated this pivotal rebrand by moving 400 new onshore col- leagues into Shanghai Tower. This served not only as a celebration but also as a testament to our shared heritage, global strengths and deep-rooted expertise in the local market, as J.P. Morgan's history Global Shares, a share plan administrator of both public and private companies around the world, is one of our most recent acquisitions. As we build out our broader J.P. Morgan Workplace offering, we are leveraging Global Shares as the foundation to help new companies acceler- ate growth and encourage employees and owners to invest. With plan participants from over 100 countries, the number continues to grow - up 15% this past year. Just as impressive, client assets are up Acquisitions a 60-year legacy, we continue to invest in scaling and expanding our alternatives capabilities across private equity, hedge funds, private credit, real estate and infrastructure. After launching J.P. Morgan Private Capital two years ago, we success- fully introduced technology, consumer and life sciences strategies. As access to alternatives continues to widen, we launched J.P. Morgan Real Estate Income Trust (JPMREIT) and JPMorgan Private Markets Fund (JPMF), which is one of the industry's first private equity funds avail- able to individual investors. Overall, alter- natives across AWM continue to grow. We are not just committed to delivering for communities - we are built for it. With team members around the globe, we part- ner with local residents to understand what's happening on the ground and how JPMorgan Chase can use its unique exper- tise and resources to maximize impact. Recognizing that there is no one-size-fits- all approach, our local strategies are inform- ed by global insights yet intentionally tai- lored to the local context, whether that is a region, neighborhood or even city block. To me, there is nothing more rewarding than seeing our impact up close. In that spirit, I invite you to learn about our work in Washington, D.C., Maryland and Virginia (Greater Washington); the United Kingdom (U.K.); Dallas-Fort Worth; and Chicago. These place-based case studies showcase the breadth and depth of our engage- ments in hundreds of communities around 3 S&P Global Market Intelligence. Empowering our team: One of CB's key differentiators is - and always has been our people. We provide our team with specialized training, collaboration and workflow tools, and content targeted to seamlessly address clients' needs. Access to personalized data and analytics helps our team develop deep sector expertise and insights to serve clients in a highly differentiated manner. #1 2 Excludes First Republic Bank. 2023 deepen our presence in high-growth markets, expand our client franchise and build upon our team. CB added more than 5,000 Commercial Real Estate clients and approximately 2,000 Middle Market clients along with high-quality loans and deposits. We're making steady progress on the integration and are excited about the synergies between our businesses and strength of our combined teams. Dine Despite these unexpected events, we made tremendous progress executing against our long-term, through-the-cycle strategy. NOTABLE #1 RECOGNITIONS IN 2023 Executing a proven strategy Building deep, enduring relationships: CB provides local expertise to nearly 70,000 clients across markets and sec- tors around the world. We welcomed close to 5,000² businesses last year and added roughly 500 bankers to build these relationships. In addition to supporting clients in all 50 states, we established a presence in Israel, Malaysia and Singa- pore, increasing our coverage of non-U.S. headquartered clients across 27 countries. Capital ratios $ 433,575 Investment securities, net of allowance for credit losses 571,552 631,162 672,232 Loans 1,323,706 1,135,647 1,077,714 Total assets 3,875,393 3,665,743 453,799 $ 540,607 $ 15.0 18.5 16.8 16.8 7.2 6.6 3,743,567 6.5 5.6 5.4 Tier 1 leverage ratio (b)(c) Supplementary leverage ratio ("SLR") (b)(c) Selected balance sheet data (period-end) Trading assets 6.1 Deposits 2,400,688 2,340,179 18,689 $ 22,204 $ 24,765 $ Net charge-off rate Net charge-offs Nonperforming assets Allowance for loan losses to total retained loans Allowances for credit losses 271,025 293,723 309,926 (f) Credit quality metrics .(e) 2,462,303 Long-term debt 391,825 295,865 301,005 Common stockholders' equity 14.9 Total stockholders' equity 264,928 259,289 327,878 292,332 294,127 Employees 300,474 16.6 13.1 13.2 393,484 489,320 3,026.6 2,970.0 2,943.1 3,021.5 2,965.8 2,938.6 15.36 12.09 16.23 15.39 $ 12.10 $ 16.25 $ 6,389 (9,256) 61,612 46,166 59,562 12,060 466,206 8,490 $ 49,552 $ 37,676 $ 48,334 11,228 1.75 % 2,876.6 2,944.1 15.0 178 151 129 111 112 113 44 49 55 59 59 55 1.30 0.98 1.30 23 104.45 90.29 88.07 86.08 73.12 4.10 2,934.2 4.00 3.80 17 % 14 % 19 % 21 18 71.53 1.81 % 1.62 % 9,320 68,837 $ Noninterest revenue data Selected income statement Change 2022 2023 data and ratios) (in millions, except per share Year ended December 31, Financial performance of JPMorgan Chase This executive overview of the MD&A highlights selected information and does not contain all of the information that is important to readers of the Firm's 2023 Form 10-K. For a complete description of the trends and uncertainties, as well as the risks and critical accounting estimates affecting the Firm, the 2023 Form 10-K should be read in its entirety. EXECUTIVE OVERVIEW JPMorgan Chase & Co./2023 Form 10-K 48 The Firm's website is www.jpmorganchase.com. JPMorgan Chase makes available on its website, free of charge, annual reports on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K pursuant to Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934, as soon as reasonably practicable after it electronically files or furnishes such material to the U.S. Securities and Exchange Commission (the "SEC") at www.sec.gov. JPMorgan Chase makes new and important information about the Firm available on its website at https://www.jpmorganchase.com, including on the Investor Relations section of its website at https://www.jpmorganchase.com/ir. Information on the Firm's website, including documents on the website that are referenced in this Form 10-K, is not incorporated by reference into this 2023 Form 10-K or the Firm's other filings with the SEC. 2019 2020 2021 2022 2023 JPMorgan Chase & Co./2023 Form 10-K $ 47 The following is Management's discussion and analysis of the financial condition and results of operations ("MD&A”) of JPMorgan Chase for the year ended December 31, 2023. The MD&A is included in both JPMorgan Chase's Annual Report for the year ended December 31, 2023 ("Annual Report") and its Annual Report on Form 10-K for the year ended December 31, 2023 ("2023 Form 10-K" or "Form 10-K") filed with the Securities and Exchange Commission (“SEC”). Refer to the Glossary of terms and acronyms on pages 315-321 for definitions of terms and acronyms used throughout the Annual Report and the 2023 Form 10-K. This Form 10-K contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on the current beliefs and expectations of JPMorgan Chase's management, speak only as of the date of this Form 10-K and are subject to significant risks and uncertainties. Refer to Forward-looking Statements on page 161 and Part 1, Item 1A: Risk factors in this Form 10-K on pages 9-33 for a discussion of certain of those risks and uncertainties and the factors that could cause JPMorgan Chase's actual results to differ materially because of those risks and uncertainties. There is no assurance that actual results will be in line with any outlook information set forth herein, and the Firm does not undertake to update any forward-looking statements. INTRODUCTION JPMorgan Chase & Co. (NYSE: JPM), a financial holding company incorporated under Delaware law in 1968, is a leading financial services firm based in the United States of America (“U.S."), with operations worldwide. JPMorgan Chase had $3.9 trillion in assets and $327.9 billion in stockholders' equity as of December 31, 2023. The Firm a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers, predominantly in the U.S., and many of the world's most prominent corporate, institutional and government clients globally. JPMorgan Chase's principal bank subsidiary is JPMorgan Chase Bank, National Association ("JPMorgan Chase Bank, N.A."), a national banking association with U.S. branches in 48 states and Washington, D.C. JPMorgan Chase's principal non-bank subsidiary is J.P. Morgan Securities LLC (“J.P. Morgan Securities"), a U.S. broker-dealer. The bank and non-bank subsidiaries of JPMorgan Chase operate nationally as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Firm's principal operating subsidiaries outside the U.S. are J.P. Morgan Securities plc and J.P. Morgan SE ("JPMSE"), which are subsidiaries of JPMorgan Chase Bank, N.A. and are based in the United Kingdom (“U.K.") and Germany, respectively. For management reporting purposes, the Firm's activities are organized into four major reportable business segments, as well as a Corporate segment. The Firm's consumer business is the Consumer & Community Banking ("CCB") segment. The Firm's wholesale businesses are the Corporate & Investment Bank ("CIB”), Commercial Banking ("CB"), and Asset & Wealth Management ("AWM") segments. Refer to Business Segment Results on pages 65- 85, and Note 32 for a description of the Firm's business segments, and the products and services they provide to their respective client bases. On May 1, 2023, JPMorgan Chase acquired certain assets and assumed certain liabilities of First Republic Bank (the "First Republic acquisition") from the Federal Deposit Insurance Corporation ("FDIC"). All references in this Form 10-K to "excluding First Republic," "including First Republic," "associated with First Republic" or "attributable to First Republic" refer to excluding or including the relevant effects of the First Republic acquisition, as well as subsequent related business and activities, as applicable. Refer to Note 34 for additional information. Management's discussion and analysis 61,985 Net interest income 89,267 46 Net income 49,552 37,676 32 Diluted earnings per share 6,389 16.23 34 Selected ratios and metrics Return on common equity Return on tangible common equity Book value per share Tangible book value per share 12.09 2018 9,320 35 66,710 11% 34 Total net revenue 158,104 128,695 23 Provision for credit losses • 87,172 76,140 14 Pre-provision profit 70,932 52,555 Total noninterest expense (a)(b) 75 S&P 500 225 250 S&P 500 Index S&P Financials Index KBW Bank Index JPMorgan Chase (in dollars) December 31, The following table and graph assume simultaneous investments of $100 on December 31, 2018, in JPMorgan Chase common stock and in each of the above indices. The comparison assumes that all dividends were reinvested. The following table and graph compare the five-year cumulative total return for JPMorgan Chase & Co. ("JPMorgan Chase" or the "Firm") common stock with the cumulative return of the S&P 500 Index, the KBW Bank Index and the S&P Financials Index. The S&P 500 Index is a commonly referenced equity benchmark in the United States of America ("U.S."), consisting of leading companies from different economic sectors. The KBW Bank Index seeks to reflect the performance of banks and thrifts that are publicly traded in the U.S. and is composed of leading national money center and regional banks and thrifts. The S&P Financials Index is an index of financial companies, all of which are components of the S&P 500. The Firm is a component of all three industry indices. FIVE-YEAR STOCK PERFORMANCE JPMorgan Chase & Co./2023 Form 10-K 46 166 (f) Included approximately 4,500 individuals associated with First Republic who became employees effective July 2, 2023. (e) This metric, which was formerly Headcount, has been renamed Employees but is otherwise unchanged. Refer to Part I, Item 1, Business section on pages 2-3 of this Form 10-K for a further discussion of Human Capital. (d) Reflects the Firm's ratios under the Basel III Standardized approach. Refer to Capital Risk Management on pages 91-101 for additional information. 7,597 $ 7,247 $ 8,346 6,209 200 2,853 0.52 % 0.27 % 0.30 % As of and for the period ended December 31, 2023, the results of the Firm include the impact of First Republic. Refer to Business Segment Results on page 67 and Note 34 for additional information. (a) Pre-provision profit, TBVPS and ROTCE are each non-GAAP financial measures. Tangible common equity ("TCE") is also a non-GAAP financial measure. Refer to Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 62-64 for a discussion of these measures. (b) For the years ended December 31, 2023, 2022 and 2021, the percentage represents average ratios for the three months ended December 31, 2023, 2022 and 2021. (c) The ratios reflect the Current Expected Credit Losses ("CECL") capital transition provisions. Refer to Note 27 for additional information. 2,865 175 150 125 168.90 175.02 132.76 131.58 156.59 175.61 100.00 122.09 129.77 131.48 200.29 164.02 207.13 JPMorgan Chase KBW Bank S&P Financials 155.65 - 132.09 136.12 100 December 31, (in dollars) 2018 2019 2020 $ 100.00 100.00 $ 147.27 2021 $ 177.72 2022 2023 $ 155.33 $ 203.09 100.00 $ 139.14 $ 52,555 70,932 Total net revenue - managed basis (4) 28,984 27,792 Markets(c) 9 40,938 44 90,041 $ 62,355 44,533 NIR excluding Markets(c) $ NII excluding Markets (c) 14.9 16.8 18.5 16.6 13.2 % 15.0 % Tier 1 capital Total capital Memo: 17 % 14 % 21 $ 162,366 $ 132,277 18 104.45 $ 90.29 86.08 73.12 16 18 $ 23 As of and for the year ended December 31, 2023, the results of the Firm include the impact of First Republic. Refer to page 67 and Note 34 for additional information. (a) The ratios reflect the CECL capital transition provisions. Refer to Note 27 for additional information. The total allowance for credit losses was $24.8 billion at December 31, 2023. The Firm had an allowance for loan losses to retained loans coverage ratio of 1.75%, compared with 1.81% in the prior year. The Firm's nonperforming assets totaled $7.6 billion at December 31, 2023, up 5%, predominantly driven by wholesale nonaccrual loans, which reflected the impact of downgrades. Refer to Wholesale Credit Portfolio and Consumer Credit Portfolio on pages 120-130 and pages 114-119, respectively, for additional information. JPMorgan Chase & Co./2023 Form 10-K 49 . Firmwide average loans of $1.2 trillion were up 13%, predominantly driven by higher loans in CCB and CB, primarily as a result of First Republic. The provision in the prior year included a $3.5 billion net addition to the allowance for credit losses and net charge-offs of $2.9 billion. Firmwide average deposits of $2.4 trillion were down 4%, driven by continued migration into higher-yielding investments in AWM, the impact of higher customer spending in CCB, continued deposit attrition in CB, and a net decline in CIB, which included actions taken to reduce certain deposits, partially offset by the increase in deposits associated with First Republic, and growth related to the Firm's international consumer initiatives in Corporate. Refer to Liquidity Risk Management on pages 102-109 for additional information. Selected capital and other metrics • CET1 capital was $251 billion, and the Standardized and Advanced CET1 ratios were both 15.0%. - CET1 capital The net addition also included $1.2 billion to establish the allowance for First Republic loans and lending-related commitments in the second quarter of 2023. a net addition of $1.3 billion in consumer, predominantly driven by CCB, reflecting $1.4 billion in Card Services driven by loan growth, including an increase in revolving balances, partially offset by a net reduction of $200 million in Home Lending, and (b) Reflects the Firm's ratios under the Basel III Standardized approach. Refer to Capital Risk Management on pages 91-101 for additional information. (c) NII and NIR refer to net interest income and noninterest revenue, respectively. Markets consists of CIB's Fixed Income Markets and Equity Markets businesses. Comparisons noted in the sections below are for the full year of 2023 versus the full year of 2022, unless otherwise specified. Firmwide overview JPMorgan Chase reported net income of $49.6 billion for 2023, up 32%, earnings per share of $16.23, ROE of 17% and ROTCE of 21%. • a net addition of $657 million in wholesale, driven by net downgrade activity and a deterioration in the outlook for commercial real estate in CB. Total net revenue was $158.1 billion, up 23%, reflecting: • Net interest income ("NII") of $89.3 billion, up 34%, driven by higher rates, the impact of First Republic, and higher revolving balances in Card Services, partially offset by lower Markets net interest income and lower average deposit balances. NII excluding Markets was $90.0 billion, up 44%. Noninterest revenue ("NIR") was $68.8 billion, up 11%, driven by the impact of First Republic, including the $2.8 billion estimated bargain purchase gain, higher Markets noninterest revenue, and higher asset management fees, partially offset by the absence of the gain on the sale of Visa B shares in the prior year, higher net securities losses in Treasury and CIO, and lower auto operating lease income. Noninterest expense was $87.2 billion, up 14%, predominantly driven by higher compensation expense, reflecting an increase in employees, primarily in technology and front office, as well as wage inflation. The increase in expense also includes the $2.9 billion FDIC special assessment and costs associated with the First Republic acquisition. The provision for credit losses was $9.3 billion, reflecting $6.2 billion of net charge-offs and a net addition to the allowance for credit losses of $3.1 billion. Net charge-offs increased $3.3 billion, predominantly driven by Card Services, and to a lesser extent single name exposures in wholesale. The net addition to the allowance for credit losses included: • • SLR was 6.1%. 315 Glossary of Terms and Acronyms 86 Firmwide Risk Management Our approach challenges. Between 2017 and 2019, several reports captured the stark segre- gation and inequities among communities in Chicago, underscoring devastating impacts on economic vitality. - For more than 160 years, our firm has served Chicago, a city ripe with business opportunities along with its share of Landscape CHICAGO We are seeing a similar impact from our T3 P2C commitment. Over the next six months, T3 will integrate its platform with the registration process for all Fort Worth Independent School District middle school students, which will give approxi- mately 15,000 students valuable informa- tion about educational opportunities at various high schools and careers they can pursue as an adult. CORPORATE RESPONSIBILITY 79 Halfway through the first year, Commit- 2Dallas's Opportunity 2040 Plan has already met 87% of its year 1 goal: to help an additional 7,700 students reach educational benchmarks that put them on a pathway to well-paying jobs. This work is touching Dallas County families like the Donjuans, whose oldest daughter Annahi will graduate from the University of North Texas at Dallas this spring. "I'm the first on both sides of my family ... to obtain higher education," says Annahi. "I decided to attend college in order to start saving and serve as a role model for my siblings." Our impact in action We also promote policies at the local, state and federal levels that align with our goals. Since 2022, we have been a vocal champion of Texas's House Bill 8 legisla- tion that creates a new funding model that incentivizes community colleges in Texas to ensure that more students complete certificates and other credentials or trans- fer to a four-year university to complete their undergraduate degree. $750,000 to the T3 Pathways to Careers (P2C) platform to provide a virtual college-to-career resource to help parents and students understand what's needed to pursue industry- based credentials, degrees, certifica- tions and job opportunities. $1.5 million to The Commit Partner- ship's Opportunity 2040 Plan Phase 1 to support a comprehensive 18-year investment plan to help improve the long-term financial health of 150,000 current students by 2040. • While these organizations work to address compounding issues that impact student success and graduation rates, our commitments are deliberately focused on initiatives where we have expertise and insights to add the greatest value. In 2023, we committed: To help young people access educational and skills training opportunities, we began advising and funding data-driven nonprofits, including the Commit Partnership and Tarrant To & Through (T3) Partnership, coalitions of school systems, higher education institutions, local and state governments, foundations, employers and workforce agencies, among others. Our approach Our approach To address some of the challenges facing the U.K., we have focused on helping busi- nesses succeed, supporting individuals as they build a strong financial future and connecting people to job opportunities. This has included committing $64 million in philanthropic capital over the past five years, alongside the firm's active employee volunteerism programs, civic partnerships, and close engagements with government and nonprofits. We have also promoted efforts to boost the U.K.'s leadership in sustainable finance, providing input on a report offering recommendations the U.K. can take to unlock capital at scale to transi- tion to a more sustainable energy system. Examples of our work to benefit local communities and economic growth include: • • The Aspiring Professionals Program (APP), run in collaboration with the Social Mobility Foundation, works to connect talented young people from low-income backgrounds with work and mentorship experiences at JPMorgan Chase. The Founders Forward mentoring program pairs women entrepreneurs in Looking at this research and findings from the JPMorgan Chase Institute, we recognized an opportunity to change the decades-long trajectory of the city's South and West Sides from disinvestment to revitalization. Following conversations with policymakers and residents, we focused on addressing the city's afford- able home shortage as an opportunity to catalyze wealth building. the U.K. with JPMorgan Chase mentors, who provide business strategy and leadership development guidance. Over the past five years, our collective work with nonprofits has helped more than 33,000 people reduce their debts and improve their financial health. We have also provided resources to support the growth of over 10,000 small businesses and place 9,000+ individuals into appren- ticeships or full- or part-time positions. Since launching in 2012, the APP has sup- ported more than 800 young people, 86% of whom began full-time employment at JPMorgan Chase or other firms within 15 months of graduation. Radhika, currently a vice president with the firm's Global Rates team, enrolled in APP. She credits the program with helping her build the skills she needed for the interview process and now in her sales role at the firm. Featured above: Elle Founders Forward is also changing lives. Approximately 240 women entrepreneurs in the U.K. have participated in the pro- gram. This includes Elle, whose business won a startup accelerator competition and expanded to the United States. In addition to the U.K., we are proud to offer Founders Forward in France and Germany, further embedding our commit- ment to fostering entrepreneurship into the fabric of our global company. DALLAS-FORT WORTH Landscape Texas is home to our largest employee base in the United States. With many companies like ours recognizing Texas as a great place to do business, the state is currently experiencing a skilled-labor shortage, specifically in the Dallas-Fort Worth area. This local challenge will persist: Although 85% of living-wage jobs in Dallas County require education beyond a high school degree, as of 2017, 73% of Texas' students were not able to receive postsecondary credentials within six years, largely due to financial obstacles. Our impact in action To leverage vacant city-owned land, CR deepened partnerships with nonprofits building affordable homes in coordination with local government, including The Resurrection Project, Reclaiming Chicago and the Chicago Community Trust. These organizations target city blocks to acquire and build homes, supporting individual and community wealth. They also connect people with affordable mortgages and help them plan for costs like maintenance and repairs. Additionally, our businesses combined expertise to make one of our largest-ever affordable housing invest- ments in redeveloping the Lawson YMCA into 400+ affordable housing units. Our impact in action We see returns on our commitments in the pride and promise of new homeowners, including Janay, a public school teacher. Janay saved part of every paycheck to pur- chase her first home and put down roots. 47 Five-Year Stock Performance Management's discussion and analysis: 48 Introduction 49 Executive Overview 54 Consolidated Results of Operations Audited financial statements: 46 Three-Year Summary of Consolidated Financial Highlights 162 Management's Report on Internal Control Over Financial Reporting 166 Consolidated Financial Statements 171 Notes to Consolidated Financial Statements 58 Consolidated Balance Sheets and Cash Flows Analysis Supplementary information: 62 Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures 65 Business Segment Results 163 Report of Independent Registered Public Accounting Firm 310 Distribution of assets, liabilities and stockholders' equity; interest rates and interest differentials Financial: CORPORATE RESPONSIBILITY ed Power Featured above: Janay "As a teacher, building a sense of commu- nity is one of the first things I do with my students at the beginning of the year. It is a way of making students feel safe, valued and supported. This home does the same for me," she reports. Janay's inspiring story is one of many. Housing production from a collaborative of organizations - funded in part through grants from JPMorgan Chase - surged from 19 homes in 2022 to 79 homes in 2023, demonstrating significant progress toward the collaborative's goal of scaling production to more than 100 homes per year through 2030. This is just the beginning. In addition to deploying $1.1 million in home loans and raising $50 million toward lending and home construction, our grantees have leveraged our philanthropic support to secure another 500 city-owned vacant lots and gain funding from the state of Illinois focused on assisting with down payments and closing appraisal gaps. LOOKING AHEAD Table of contents The essence of our work outlined above can be captured in three words: We show up. As listeners, learners and community partners, we come to the table real, tangible tables - ready to create avenues to economic opportunity. At these various tables, we ask: "What's working?" We examine our investments with our colleagues across the firm and external partners, gaining an understand- ing of how winning approaches can be scaled to markets around the world. Our team's work ensuring that policymakers know the value we bring to communities becomes all the more important as we seek to scale solutions during this uncer- tain political moment. It is in tandem with elected officials and other stakeholders that we have brought, and will continue to bring, the right products and services to our clients and customers. And when we show up, in good and in tough times, we will bring our holistic model, positioning ourselves to grow and truly be the bank for the place we are in, in every market we serve. We take this responsibility seriously. It is a privilege to bank more than 88 million customers and small businesses. It is a privilege to support schools, hospitals and other community institutions. But perhaps most of all, it is a privilege to lead by example, demonstrating through our business success that the private sector has a role to play in shaping a stronger, more inclusive economy for everyone. Tim Tim Berry Global Head of Corporate Responsibility, Chairman of the Mid-Atlantic Region 80 - 50,306 ⚫ TBVPS grew 18%, ending 2023 at $86.08. As of December 31, 2023, the Firm had eligible end-of- period High Quality Liquid Assets ("HQLA") of approximately $798 billion and unencumbered marketable securities with a fair value of approximately $649 billion, resulting in approximately $1.4 trillion of liquidity sources. Refer to Liquidity Risk Management on pages 102-109 for additional information. Income tax expense Income before income tax expense Provision for credit losses Total noninterest expense Pre-provision profit(a) Total net revenue (in millions, except per share, ratio, employee data and where otherwise noted) Selected income statement data As of or for the year ended December 31, THREE-YEAR SUMMARY OF CONSOLIDATED FINANCIAL HIGHLIGHTS (unaudited) Financial 45 JPMorgan Chase & Co./2023 Form 10-K 161 Forward-Looking Statements 159 Accounting and Reporting Developments 155 Critical Accounting Estimates Used by the Firm 147 Operational Risk Management The following pages from JPMorgan Chase & Co.'s 2023 Form 10-K are not included herein: 1-44, 322 Note: approximately $90 billion, market dependent. Management expects the net charge-off rate in Card Services to be less than 3.50%. Net interest income excluding Markets and adjusted expense are non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non- GAAP Financial Measures on pages 62-64. 42 52 Net income JPMorgan Chase & Co./2023 Form 10-K 91 Capital Risk Management 102 Liquidity Risk Management 111 Credit and Investment Risk Management 135 Market Risk Management 144 Country Risk Management 146 Climate Risk Management 90 Strategic Risk Management Earnings per share data Net income: Basic Tier 1 capital ratio (c)(d) Total capital ratio (c) (d) (b) 2023 2022 Common equity Tier 1 ("CET1") capital ratio (c)(d) 2021 158,104 87,172 $ 128,695 $ 121,649 71,343 $ • Firm Liquidity coverage ratio ("LCR") (average)" JPMorgan Chase Bank, N.A. LCR (average) (b) Overhead ratio Diluted Average shares: Basic Diluted Market and per common share data Market capitalization Loans-to-deposits ratio Common shares at period-end Tangible book value per share ("TBVPS")(a) Cash dividends declared per share Selected ratios and metrics Return on common equity ("ROE") Return on tangible common equity ("ROTCE") (a) Return on assets ("ROA") Book value per share • Management expects adjusted expense to be Markets to be approximately $88 billion, market dependent. • Credit for corporations $1.0 trillion Total Markets revenue of $27.8 billion, down 4%, with Fixed Income Markets up 1% and Equity Markets down 13% • Credit for U.S. small businesses $36 billion Credit for consumers $239 billion Total credit provided and capital raised (including loans and commitments) trillion $2.3 JPMorgan Chase continues to support consumers, businesses and communities around the globe. The Firm provided new and renewed credit and raised capital for wholesale and consumer clients during 2023, consisting of: Credit provided and capital raised fees with 8.8% wallet share for the year #1 ranking for Global Investment Banking Debit and credit card sales volume (a) up 8% Active mobile customers (b) up 8% Refer to Consolidated Results of Operations and Consolidated Balance Sheets Analysis on pages 54-57 and pages 58-60, respectively, for a further discussion of the Firm's results, including the provision for credit losses; and Business Segment Results on page 67 and Note 34 for additional information on the First Republic acquisition. Pre-provision profit, ROTCE, TCE, TBVPS, NII and NIR excluding Markets, and total net revenue on a managed basis are non-GAAP financial measures. Refer to Explanation and Reconciliation of the Firm's Use of Non- GAAP Financial Measures on pages 62-64 for a further discussion of each of these measures. 50 JPMorgan Chase & Co./2023 Form 10-K Business segment highlights Selected business metrics for each of the Firm's four lines of business ("LOB") are presented below for the full year of 2023, and include the impact of First Republic, unless otherwise specified. CCB ROE 38% Gross Investment Banking and Markets CIB ROE 13% ROE 20% • • . Average deposits down 3%; client investment assets up 47%, or up 25% excluding First Republic Average loans up 20%, or up 6% excluding First Republic; Card Services net charge-off rate of 2.45% CB revenue of $3.4 billion, up 14% • Average loans up 20%, or up 8% excluding On February 6, 2024, JPMorgan Chase announced that it plans to open more than 500 new branches, renovate approximately 1,700 locations and hire 3,500 employees over the next three years. • On January 25, 2024, JPMorgan Chase announced new responsibilities for several key executives: - Jennifer Piepszak, formerly the Co-Chief Executive Officer ("CEO") of CCB, and Troy Rohrbaugh, formerly the Co-head of Markets and Securities Services, became Co-CEOs of the expanded Commercial & Investment Bank, which brings together the Firm's major wholesale businesses consisting of Global Investment Banking, Commercial Banking and Corporate Banking, as well as Markets, Securities Services and Global Payments. Marianne Lake, the former Co-CEO of CCB, became the sole CEO of that business. James Dimon, Chairman and CEO, and Daniel Pinto, President and Chief Operating Officer, will continue to jointly manage the company, with Mr. Pinto focusing on the execution of the Firm's LOB priorities. As a result of these organizational changes, the Firm will be reorganizing its business segments to reflect the manner in which the segments will be managed. The reorganization of the business segments is expected to be effective in the second quarter of 2024. • On January 16, 2024, JPMorgan Chase announced that Mark Weinberger, 62, had been elected to its Board of Directors, effective immediately. He will also serve as a member of the Board's Audit Committee. Mr. Weinberger served as the Global Chairman and Chief Executive Officer of Ernst & Young from 2013 to 2019. Recent events Outlook JPMorgan Chase's current outlook for full-year 2024 should be viewed against the backdrop of the global and U.S. economies, financial markets activity, the geopolitical environment, the competitive environment, client and customer activity levels, and regulatory and legislative developments in the U.S. and other countries where the Firm does business. Each of these factors will affect the performance of the Firm. The Firm will continue to make appropriate adjustments to its businesses and operations in response to ongoing developments in the business, economic, regulatory and legal environments in which it operates. • • Full-year 2024 Management expects net interest income to be approximately $90 billion, market dependent. Management expects net interest income excluding These current expectations are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs and expectations of JPMorgan Chase's management, speak only as of the date of this Form 10-K, and are subject to significant risks and uncertainties. Refer to Forward-Looking Statements on page 161 and Part I, Item 1A, Risk Factors section on pages 9-33 of this Form 10-K for a further discussion of certain of those risks and uncertainties and the other factors that could cause JPMorgan Chase's actual results to differ materially because of those risks and uncertainties. There is no assurance that actual results in 2024 will be in line with the outlook information set forth below, and the Firm does not undertake to update any forward-looking statements. • • JPMorgan Chase & Co./2023 Form 10-K $915 billion AWM ROE 31% First Republic; average deposits down 9% • Assets under management ("AUM") of $3.4 trillion, up 24% • 51 Average loans up 2%, or down 2% excluding First Republic; average deposits down 17% Capital for corporate clients and non-U.S. government entities Credit and capital for nonprofit and U.S. government entities (a) (a) Includes states, municipalities, hospitals and universities. (a) Excludes Commercial Card. (b) Users of all mobile platforms who have logged in within the past 90 days. As of December 31, 2023, excludes First Republic. Refer to the Business Segment Results on pages 65-85 for a detailed discussion of results by business segment. $47 billion 76,140